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Ubee DDW3612 Wireless Cable Modem Gateway

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1. 4 DS Locked Off On if On if On if On if Off On Flash Flash 1 On Blue On and connects connects connects connects with channel Sync OK bonding 2 On Green without channel bonding 5 US Ranging Off On if On if On if On if Off On Flash Flash 1 On Blue On connects connects connects connects with channel bonding 2 On Green without channel bonding 6 US Ranging Off On if On if On if On if Off On Flash 1 On Blue 1 On Blue On OK connects connects connects connects with channel with channel bonding bonding 2 On Green 2 On Green without channel without channel bonding bonding pA Registration Off On if On if On if On if Off On On 1 On Blue 1 On Blue On OK connects connects connects connects with channel with channel bonding bonding 2 On Green 2 On Green without channel without channel bonding bonding 8 NACO Enable Off On if On if On if On if Off On On 1 On Blue 1 On Blue On connects connects connects connects with channel with channel network bonding bonding access 2 On Green 2 On Green without channel without channel bonding bonding 9 NACO Off On if On if On if On if Off On Off 1 On Blue 1 On Blue On Disable connects connects connects connects with channel with channel bonding bonding 2 On Green 2 On Green without channel without channel bonding bonding CM 1 Attached CPE On Green On On if On if On if On On On 1 On Blue 1
2. Public IP Total Range Displays the Public IP DHCP Server Range System Up Time Displays the accumulated time since the last power cycle DDW3612 Subscriber User Guide July 2010 Ubee Interactive 3 7 2 Gateway Setup 3 7 Gateway The Setup option allows you to make basic configurations to the device 1 Access the web interface Refer to page 7 if needed 2 Click the Gateway link from the top of the screen 3 Click Setup from the left side of the screen The Setup fields are explained following this screen example eInformation MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS Basic Gateway Setup Gateway Basic Setup Setup Network Configuration DHCP E MD sb oL Gaga LAN IPAddress 192 168 o 1 eDDNS MAC Address 90 4c e5 7c cf 69 WAN IP Address E mE ONE Xem Time MAC Address 90 4c e5 7c cf 67 Advanced Gateway Duration D H M S Setup Expirag 0 a Options Release WAN Lease i Renew WAN Lease Refresh MAC Filtering eIP Filtering WAN Connection Type Lie E tering Port Filtering Host Name Required by some ISPs Forwarding Domain Name Required by e ISPs Port Triggering L MERES dy oot f Pass Through MTU Size o 256 1500 octets 0 use default eDMZ Host Apply Label Description LAN IP Address Defines the local IP address which will be the default gateway addre
3. Network Mode This field can only be set if 802 11 n Mode to set to Off in the Radio screen as discussed on page 39 Select which network mode in which to run DDW3612 Wireless Cable Modem Gateway The options are listed below 54g auto for self adaptive connection 54g performance highest speed 54g LRS for limited speed 802 11b for connections to 11b clients only Basic Rate Set Select the Basic Rate Set which is the rate that all wireless clients must support in order to connect to the DDW3612 Wireless Cable Modem Gateway The options are All and Default 54g Protection In Auto mode the DDW3611 will use RTS CTS to improve 802 1 1g performance in mixed 802 11 b g networks Turn protection Off to maximize 802 11g throughput under most conditions XPress Technology XPress is a standards based frame bursting approach to improve 802 11g wireless LAN performance developed by Broadcom Select to Enable or Disable this feature Additional Information When Xpress is turned on aggregate throughput can improve by up to 27 in 802 11g only networks and up to 75 in mixed networks comprised of 802 11g and 802 11b standard equipment Rate Select Auto or select a specific data rate to limit the connection rates of wireless clients Beacon Interval Specify the Beacon Interval from 100 to 6553 5ms This value indicates the frequency interval of the beacon A beacon is a packet broadcast by the DDW3611 to keep the ne
4. 3 7 Gateway This chapter explains how to use the Gateway functions of the web interface The Gateway functions provide the majority of configuration for the device including WAN IP addresses LAN IP addresses DHCP and DDNS Also advanced setting like DMZ MAC filtering and port forwarding are provided 3 7 1 Gateway Information 1 Access the web interface Refer to page 7 if needed 2 Click the Gateway link 3 The Information fields from the top of the screen Then select Information are defined following this screen example MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS ees Basic Gateway Setup Gateway Information Information seep INTERNET SETTINGS Gateway MAC Address 90 4c e5 7c d4 cl eDHCP x Internet IP Address 98 245 252 42 eStatic Lease Subnet Mask 255 255 240 0 eDDNS Default Gateway 98 245 240 1 eTime DNS 68 87 66 135 68 87 64 140 Advanced Gateway DHCP Remaining Time 0 days 00 42 35 Setup Eee Options Refresh MAC Filtering eee LOCAL SETTINGS IP Filtering 7 Gateway IP Address 192 168 0 1 ppc Hirang Subnet Mask 255 255 255 0 Forwarding DHCP Server Enabled Port Triggering NAT Enabled Pass Through Wireless Status Enabled Operating Mode NAT mode eDMZ Host Private IP Range 192 168 0 3 through 192 168 0 254 Public IP Range 0 0 0 0 through 0 0 0 0 System Up Time 4 Hours 14 Minutes 34 Seconds Label Description Internet Setting
5. 8 means GMT 08 1 means GMT 01 Apply Click Apply to save all screen changes Reset Values Click Reset Values to reset the screen to factory defaults DDW3612 Subscriber User Guide July 2010 Ubee Interactive 3 7 Gateway 3 7 7 Gateway Options The Options selection allows you to define what networking protocols are enabled or disabled on the device 1 Access the web interface Refer to page 7 if needed 2 Click the Gateway link from the top of the screen 3 Click Options from the left side of the screen The Options fields are explained following this screen example MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS EEUU Basic Gateway Setup Advanced Gateway Options eInformation sSetup WAN Blocking CD Enable eDHCP Ipsec PassThrough _ Enable Static Lease PPTP PassThrough Enable DDNS Multicast Enable Enable eTime UPnP Enable O Enable Advanced Gateway DNS Relay O Enable Setup Options o eMAC Filtering eIP Filtering ePort Filtering e Forwarding ePort Triggering ePass Through eDMZ Host Label Description WAN Blocking Select Enable to block connection requests initialized from Internet users Ipsec PassThrough If Internet users initialize an IPSec VPN request to a host located behind the router NAT makes this attempt fail Select Enable to force the router to redirect the IPSec request to the local host PPTP Pass
6. On Blue On Operation Green if connect connects connects with channel with channel connect Blue Blue Blue bonding bonding Blue if same as sameas same as 2 On Green 2 On Green Speed explained explained explained without channel without channel linked at to left to left to left bonding bonding 1000 mbps gibabit ethernet 2 CPE Data Flash Flash if Flash if Flash if Flash Flash On 1 On Blue 1 On Blue On Tx Rx connects connects connects with channel with channel bonding bonding 2 On Green 2 On Green without channel without channel bonding bonding DDW3612 Subscriber User Guide July 2010 5 1 1 Device Overview Ubee Interactive 6 DDW3612 Subscriber User Guide July 2010 2 1 2 2 DDW3612 Subscriber User Guide July 2010 Installation Instructions This chapter explains how to setup the device and access the web interface for the DDW3612 Wireless Cable Modem Gateway Complete Prerequisite Tasks Connect the Device Complete the following tasks to install the DDW3612 Wireless Cable Modem Gateway and access the web interface Important Subscribers must contact their service provider to enable internet access Typically the service provider initially connects and configures the device These steps are also provided below If you wish to confirm the setup or add devices to your network refer to Validate Connectivity Connect Devi
7. Shared Key Authentication Shared Key is an authentication method used by wireless LANs which follow the IEEE 802 11 standard Wireless devices authenticate each other by using a secret key that is kept by both devices 802 1x Authentication Enable to have the DDW3612 Wireless Cable Modem Gateway authenticate wireless clients Network Key 1 4 You can pre define up to 4 keys for 64 bit or 128 bit 64 bit keys require 10 hexadecimal digits 128 bit key require 26 hexadecimal digits Current Network Key You can select one of the four pre defined keys as the current network key Passphrase You can set WEP encryption key by entering a word or group of printable characters in the Passphrase box and click Generate WEP keys These characters are case sensitive Generate WEP Keys Force the wireless router to generate 4 WEP keys automatically Apply Automatic Security Configuration Device Name Click to save the wireless configurations Use this feature to setup WPS Wifi Protected Setup for devices connecting to the wireless network Enter a name for this wireless cable modem for WPS PIN Enter the Personal Identification Number for this wireless cable modem Configure Click this button to apply the WPS Device Name PIN Setup WPS Add Client Push Button PIN Select which method to have connecting wireless clients connect to the wireless network Push Button or PIN If PIN is
8. T2 Timeouts 0 N A N A N A T3 Timeouts 2 N A N A N A T4 Timeouts 0 N A N A N A Label Description US 1 to US 4 Upstream Channels Channel Type Displays the channel type Channel ID Displays the current cable modem upstream channel ID Frequency Displays the current cable modem upstream frequency Hz Ranging Status Displays the upstream ranging status DDW3612 Subscriber User Guide July 2010 15 3 5 Cable Modem Operation Config 3 5 16 Label Ubee Interactive Description Modulation Displays the current cable modem upstream modulation type QPSK QAM8 QAM16 QAM32 QAM64 QAM128 QAM256 Symbol Rate Displays the symbol rate Ksym sec Upstream Mini Slot Size Displays the current cable modem upstream mini slot size in Timebase Ticks of 6 25 Power Level Displays the current cable modem upstream transmit power dBmV T 1 through T 4 Timeouts T 1 Displays DHCP time expiration T 2 Displays DHCP time expiration T 3 Displays RNG RSP time expiration T 4 Displays RNG time expiration Cable Modem Operation Config This section explains how to use the Operation Config screen of the web interface The Operation Config screen displays general information on the device s active operational capabilities 1 2 Access the web interface Refer to page 7 if needed Click the Operation Config link from the left side of the screen Field explanations are listed below the follo
9. 2 3 9 Wireless Network Deployment and Troubleshooting Estimating Wireless Cable Modem to Wireless Client Distances This section provides some guidelines on how far a wireless cable modem can be placed in varying environments from wireless client devices These variances include the capabilities of wireless clients and the types of material through which the wireless signal must pass When the wireless cable modem and wireless clients reach the distance threshold between each other network performance degrades 1 Connect a wireless client to the wireless cable modem Refer to Connect Validate Wireless Clients on page 10 if needed 2 Place the wireless client at around one meter three feet away from the wireless cable modem 3 Obtain the RSSI value for the connected client Refer to Wireless Access Control on page 44 This value will be used in the formula further below 4 Use the table below to determine what materials the wireless signal must travel through in order to reach the desired wireless coverage distance Attenuation Considerations at 2 4GHz Material Attenuation Connector Cable 3 5dB Free Space 24dB foot Interior Drywall 3dB to 4dB Cubicle Wall 2dB to 5dB Wood Door Hollow Solid 3dB to 4dB Brick Concrete Wall Note 1 6dB to 18db Glass Window not tinted 2dB to 3dB Double Pane Coated Glass 13dB Bullet Proof Glass 10dB Steel Fire Exit Door 13dB to 19dB
10. DDW3612 Subscriber User Guide July 2010
11. This section provides the following information which may be useful in understanding deploying and troubleshooting wireless environments QO Wireless Speeds and Performance on page 52 Q Received Signal Strength on page 52 U Estimating Wireless Cable Modem to Wireless Client Distances on page 53 U Wireless Channel Selection on page 55 3 9 1 Wireless Speeds and Performance This section provides various topics on managing wireless speeds and performance Q Received Signal Strength on page 52 Estimating Wireless Cable Modem to Wireless Client Distances on page 53 U Wireless Channel Selection on page 55 3 9 1 1 Received Signal Strength Received signal strength RSSI is measured from connected wireless client devices to the wireless cable modem This value can significantly impact wireless speeds performance It is determined by L materials e g open air concrete trees etc L distance between wireless clients and the wireless cable modem LJ wireless capabilities of the client devices To determine the received signal strength refer to Wireless Access Control on page 44 and review the RSSI value A signal strength of 30dBm to 67dBm is considered optimal Levels of 67dBm and lower e g 70 80 etc will have a downward impact on wireless data throughput See the following sections for more information DDW3612 Subscriber User Guide July 2010 Ubee Interactive 3 9 1
12. and speed Security d M da da d Wi m d da M VPN Pass Through IPSec L2TP PPTP NAT Firewall MAC IP Port Filtering Parental Control Stateful Packet Inspection SPI DoS Attack Protection WPS WPA WPA2 WPA PSK amp 64 128 bit WEP Encryption TACACS or RADIUS Authentication reless and Network Supports 4 SSIDs 802 11b g n compliant with speeds up to 300 Mbps DHCP Client Server Static IP network assignment RIPv1 v2 Ethernet 10 100 1000 BaseT full duplex auto negotiate functionality IPv4 to IPv6 support Device Management m d da M a d a a Customer premises equipment CPE Supports IEEE 802 11e Wi Fi Multimedia WMM and UAPSD power savings Web Based Configuration Telnet Remote Management Secure Firmware Upgrade via TFTP Configuration Backup and Restore SNMP Support Interoperability with main CMTS products Physical and Environmental a M d Dimensions 172 2 W x 254 D x 42 H mm Weight 500 g Power 12V 1 5A DDW3612 Subscriber User Guide July 2010 3 1 1 Device Overview Ubee Interactive Q Operating Temperature 0 C 40 C Q Humidity 5 90 non condensing 1 1 3 Default Values This device is pre configured with the following parameters Local Port Address 192 168 0 1 Web Interface http 192 168 0 1 Operation Mode NAT Mode WAN setting Subnet Mask 255 255 255 0 Wireless Defaults U Primary SSID subscriber managed DDW3612 plus last 2
13. domain highlight it from the list and click Remove Allowed Domain 3 10 3 Parental Control Tod Filter The Tod Filter option allows the configuration of time based access policies to block all internet traffic at specified times 1 Access the web interface Refer to page 7 if needed 2 Click the Parental Control link from the top of the screen 3 Click Tod Filter from the left side of the screen The Tod Filter fields are explained following this screen example MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS eee Parental Control Parental Control Time Access Policy User Setup Time Access Policy Configuration eBasic Create a new policy by giving it a descriptive name for example Weekend but should not contain Tod Filter Spaces Event Log Add New Policy Time Access Policy List No filters entered 18 C Enabled Remove Days to Block O Everyday Sunday Monday Tuesday C Wednesday C Thursday Friday D Saturday Time to Block All day Start 12 hour 00 min CAM i End 12 hour 00 min AM i Apply Label Description Add New Policy Enter a policy name and click the Add New Policy button Time Access Policy List Select a policy to edit from the drop down list DDW3612 Subscriber User Guide July 2010 Ubee Interactive Enable Remove 3 10 Parental Control Select the Enabled checkbox to activate this
14. sent 3 1 per second Replies received 3 1 per second Min time 0 ms Max time 0 ms Avg time 0 ms Total time 2000 ms Refresh To get an update of the results you must select the REFRESH button above Label Description Ping Target Enter the IP address to which you want to send a ping A ping tests the network connectivity between devices by sending a test message to a specific device You can also confirm the size of data sent is the same as received Ping Size Enter the packet size to send for the ping operation No of Pings Enter the number of ping commands to send to the ping target 62 DDW3612 Subscriber User Guide July 2010 Ubee Interactive 3 11 Tools Ping Interval Define the interval between ping operations in milliseconds Start Test Abort Click Start to start the ping test Click Abort Test to cancel the Test Clear Results test Click Clear Results to clear the displayed ping results Results Refresh The Results area of the screen displays the ping results Click Refresh to update the screen with on going ping tests 3 11 2 Tools Trace Route The Trace Route option is a utility to test the route that data is taking to and from the DDW3612 Wireless Cable Modem Gateway 1 Access the web interface Refer to page 7 if needed 2 Click the Tools link from the top of the screen 3 Click Trace Route from the left side of the screen The Trace Rout
15. the WAN public internet This may be used when applications do not work with port triggers or for other networking strategies 1 Access the web interface Refer to page 7 if needed 2 Click the Gateway link from the top of the screen 3 Click DMZ Host from the left side of the screen The DMZ Host fields are explained following this screen example MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS OO hrs Basic Gateway Setup Advanced Gateway DMZ Host Exposed Host Information Setup DMZ Address 192 168 0 0 DHCP Static Lease eDDNS eTime Advanced Gateway Setup Options MAC Filtering IP Filtering ePort Filtering Forwarding ePort Triggering Pass Through DMZ Host Label Description DMZ Address Enter the DMZ host IP address Apply Click to save DDW3612 Subscriber User Guide July 2010 37 3 7 Gateway Ubee Interactive 38 DDW3612 Subscriber User Guide July 2010 Ubee Interactive 3 8 Wireless 3 8 Wireless This chapter contains instructions for all wireless configuration settings 1 Access the web interface Refer to page 7 if needed 2 Click the Wireless link from the top of the screen Note If having wireless issues or questions refer to Wireless Network Deployment and Troubleshooting on page 52 3 8 1 Wireless Radio The Radio option allows you to configure the wireless radio including the current coun
16. 0 00 o0 boo 00 0 0 0 0 L1 Options Se NA SS ee oe MAC Filtering 3 oo 00 00 j 00 00 00 0 0 0 0 O t iT 3 rr mm sl abah 4 oo koo 00 oo k oo o0 0 0 0 0 oOo BH ePort Filtering Forwarding s oo koo koo o0 k oo k foo 0 0 0 0 o O sport Tagen amp loo kloo o0 oo lfoo 00 0 0 0 0 Oo O ePass Through eDMZ Host Hi oo 00 4 00 koo 00 00 0 0 0 0 ri F 2 oo koo 00 00 6 00 joo 0 0 0 0 FI OF Apply Label Description Index Index number of the each client that connects to your network MAC Address This field is populated with the MAC address of the client that you may want to assign a static IP address to IP Address Enter a specific IP address to assign to the specific client host Enabled Click Enabled to activate this rule Clear Click Clear to delete the rule Apply Click Apply to save all screen changes DDW3612 Subscriber User Guide July 2010 Ubee Interactive 3 7 Gateway 3 7 5 Gateway DDNS The Dynamic Domain Name Service DDNS option allows you to configure your registered Domain Name with a dynamic IP address 1 Access the web interface Refer to page 7 if needed 2 Click the Gateway link from the top of the screen 3 Click DDNS from the left side of the screen The DDNS fields are explained following this screen example MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS ss Basic Gateway Setup Gateway D
17. 01 Hardware Version 4 31 CA Key Installed 4 Click Ubee Cable Modem under Login to the left side of the screen to access the web interface 5 At the login window enter the user credentials U Standard User Consumer Web Interface Login Username user Password user 6 Click OK and the web interface is displayed Note The username and password must be entered in lower case letters MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS CABLE MODEM Information Show Cable Modem Information Information Status Status Downstream Show Cable Modem Status Upstre supstredm Downstream eOperation Config Show Cable Modem Dovnstream Event Log Upstream Show Cable Modem Upstream Operation Configuration Show Cable Modem Operation Configuration Event Log Show Cable Modem Event Log 7 Accessing the web interface is an initial way to validate the installation No extra steps are required at this point for a basic LAN and or wireless network 8 Proceed to page 10 to test network connectivity and or to add both Ethernet LAN 8 DDW3612 Subscriber User Guide July 2010 Ubee Interactive 2 2 Access the Web Interface devices and wireless devices to the network Note The web interface allows you to customize the configurations and capabilities the device For full explanation of all web interface functions refer to pag
18. 12 Wireless Cable Modem Gateway Interfaces U Cable F Connector Female Q LAN 4 10 100 1000 Mbps RJ 45 Ports Q USB 1 USB 2 0 Port Standards Certifications C DOCSIS 3 0 Euro DOCSIS 3 0 Certified LC DOCSIS Euro DOCSIS 1 0 1 1 2 0 Certified U CE FCC Class B CD CERTIFIED dual stream n Downstream LJ Maximum Data Rate per Channel up to 8 channels LC DOCSIS 30 Mbps 64 QAM 42 Mbps 256 QAM EuroDOCSIS 41 Mbps 64 QAM 55 Mbps 256 QAM Q Total Max Bandwidth 8 Channels DOCSIS 343 304 Mbps EuroDOCSIS 444 400 Mbps LJ Symbol Rate 6952 Ksps 2 DDW3612 Subscriber User Guide July 2010 Ubee Interactive M M 1 4 Device Overview RF Input Power 15 to 15dBmV 64 QAM 15 to 15dBmV 256 QAM Input Impedance 75 Q Upstream d da m Frequency Range 5MHz 65MHz Modulation A TDMA QPSK 8 16 32 64QAM S CMDA QPSK 8 16 32 64 128QAM Max B W of 4 Channels 122 88 108 Mbps B W Per Channel up to 4 channels QPSK 0 32 10 24 Mbps 8 QAM 0 48 15 36 Mbps 16 QAM 0 64 20 48 Mbps 32 QAM 0 80 25 60 Mbps 64 QAM 0 96 30 72 Mbps 128 QAM TCM 30 72 Mbps Symbol Rate 160 320 640 1280 2560 5120 Ksps RF Output Power TDMA ATDMA 8dBmV to 54dBmV 32 64 QAM ATDMA Only 8dBmV to 55dBmV 8 16 QAM 8dBmV to 58dBmV QPSK S CDMA 8dBmV to 53dBmV all modulations Actual speeds can vary based on factors including network configuration
19. 2 Click the Parental Control link from the top of the screen 3 Click User Setup from the left side of the screen The User Setup fields are explained following this screen example Note To enable Parental Control refer to page 59 MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS Parental Control Parental Control User Setup User Setup User Configuration Tod Filter mum f add User Y Add User Event Log M User Settings 1 Defauit 15 Enable Remove User eBasic Password Re Enter Password Trusted User Enable Content Rule White List Access Only 1 Default 5 No rule set ITime Access Rule Session Duration 0 min Inactivity time 0 min Apply Trusted Computers Optionally the user profile displayed above can be assigned to a computer to bypass the Parental Control login on that computer 00 00 00 00 00 00 Add No Trusted Computers Remove DDW3612 Subscriber User Guide July 2010 57 3 10 Parental Control Label Ubee Interactive Description User Configuration Add User Remove User Enable Select an existing user account to edit from the User Settings pop up menu Or enter a new user name and click the Add button To activate the user click the Enable button To remove a user select a user from the pop up menu and click th
20. 339n Ubee DDW3612 Wireless Cable Modem Gateway Firmware Version 8 9 1002 Subscriber User Guide Notices and Copyrights Copyright Ubee 2010 All Rights Reserved This document contains proprietary information of Ubee and is not to be disclosed or used except in accordance with applicable agreements This material is protected by the copyright laws of the United States and other countries It may not be reproduced distributed or altered in any fashion by any entity either internal or external to Ubee except in accordance with applicable agreements contracts or licensing without the express written consent of Ubee and the business management owner of the material This device is Wifi Alliance Certified X gr CERTIFIED dual stream n Contents LEM ki keo ILL AA PAA AA 1 1 1 Device OVEINIEW s pana eee ka Ped oett nid ced ecd aa 1 1 1 1 Application Diagram eh 2 1 1 2 Physical Specifications Standards Firmware Operations 2 1 1 3 Default Values edo RO REOR Ee ROVER Ao ERU A e TR d 4 1 1 4 LED Operational Summary 2 ee 5 2 Installation Instructions lt 224 s2ol llu ie ewes c ipi ue RAANG 7 2 1 Complete Prerequisite Tasks Connect the Device 2 20005 7 2 2 Access the Web Interface llle 7 2 3 Validate Connectivity Connect Devices to the Network 10 2 3 4 Connect Validate Wireless Clients llle 10 2 3 2 Addi
21. DNS Information DDNS Service Y Disabled www DynDNS org www no ip com Setup DHCP eStatic Lease DDNS eTime User Name Password Host Name IP Address Status 98 245 252 42 DDNS service is not enabled Apply Refresh Advanced Gateway Setup e Options MAC Filtering eIP Filtering ePort Filtering eForwarding ePort Triggering Pass Through eDMZ Host Label Description DDNS Service Select the service provider used for your DDNS Service or Disabled www DyDNS org www no ip com User Name Input your DDNS account username as subscribed to the service provider Password Enter your password for the above account Host Name Input the host name as specified by the DDNS service provider IP address Status These fields are automatically populated once the User Name and Password are entered Apply Click Apply to save all screen changes Refresh DDW3612 Subscriber User Guide July 2010 Click to refresh the page 25 3 7 Gateway 26 3 7 6 Gateway Time Ubee Interactive The Time option allows you to configure the system time obtained from network servers via Simple Network Time Protocol SNTP The device must be reset for any changes to take effect 1 2 Access the web interface Refer to page 7 if needed Click the Gateway link from the top of the screen Click Time from the left side of the screen The Time fields are explai
22. ELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS Cable Modem Information Cable Modem MAC Address Serial Number so4cEs7ccree DOCSIS 3 0 Compliant 90 4C E5 7C CF 66 Event Log Boot Code Version 2 3 0betas Software Version 8 9 1001 Hardware Version 4 31 CA Key Installed Label Description Cable Modem The current DOCSIS standard of the device MAC Address The unique Media Access Control MAC hardware address of cable modem Serial Number The unique manufacturer serial number of the device Boot Code Version The boot software code version of the device Software Version The general software version of the device Hardware Version The internal version number that identifies the hardware design CA Key 12 The device installs a Certificate Authority CA key that is transferred from the service provider s server after the cable modem is authenticated The key is used to secure communication between the service provider and the cable modem DDW3612 Subscriber User Guide July 2010 Ubee Interactive 3 2 Cable Modem Status 3 2 Cable Modem Status This section explains how to use the Status screen of the web interface The Status screen displays the device s general connection information 1 Access the web interface Refer to page 7 if needed 2 Click the Status link from the left side of the screen Field explanations are listed belo
23. Host ss acter cn ehe E ERSTER KR de mang 37 3 8 Wireless s stanze MA RINT He En ed poete eR E Peu ross 39 3 8 1 Wireless Radio ss 39 3 82 Wireless Primary Network 0 0a aaa 41 3 8 3 Wireless Access Control 20 2 6 eee eee ees 44 3 8 4 Wireless Advanced cece eee 45 3 8 5 Wireless Bridging tm ehe eq ES Ed EU NG uu 48 3 8 6 Wireless Wifi Multimedia llle 49 DDW3612 Subscriber User Guide July 2010 Ubee Interactive 3 9 3 10 3 11 3 8 7 Additional Information WiFi MultiMedia WMM 50 Wireless Network Deployment and Troubleshooting 0005 52 3 9 1 Wireless Speeds and Performance 0 0 00 cece eee eee 52 Parental Controls ree RR RAE AC eh ai he C DRE ERe s 57 3 10 1 Parental Control User Setup 2 57 3 10 2 Parental Control Basic Settings 0 0 eee ee 59 3 10 3 Parental Control Tod Filter 0 000000 cee eee 60 3 10 4 Parental Control Event Log iere RE Rex RE 61 Toolsi Zi het ected GA EIE M ES eMe us Maa Saws aha PR tace n 62 3 11 1 Tools PNJ karea 44 earn bm RU RR dee WR ES E RE Ep e E 62 3 11 2 Tools Trace Route es 63 3 11 3 Tools Client Listi siaa e a ae a a a A i D E E a E T 64 3 11 4 Tools Password o Aa ert Ws ee P dtu d 65 3 11 5 Tools Factory Default llle 66 DDW3612 Subscriber User Guide July 2010 1 1 Introduction Welcome to the U
24. Human Body 3dB Trees Note 2 15dB foot Note 1 Different types of concrete materials are used in different parts of the world and the thickness and coating differ depending on whether it is used in floors or interior or exterior walls Note 2 The attenuation caused by trees varies significantly depending upon the shape and thickness of the foliage 5 Using the attenuation value from the materials table above enter it in the following formula Additional explanation is provided further below DDW3612 Subscriber User Guide July 2010 53 3 9 Wireless Network Deployment and Troubleshooting Ubee Interactive Formula Transmit Power use 30dBm Receiver Sensitivity use RSSI value Allowable Free Space Loss Allowable Free Space Loss Materials Attenuation Value Optimal Distance in Feet Between the Cable Modem and a Wireless Client Example 30dBm 67dBm 37dBm allowable free space loss for a 54Mbps connection 37dBm 24db foot for open space 154 16 feet 6 Once you know the optimal feet distance between individual wireless clients and the wireless cable modem you can resolve and prevent some performance issues 7 To check the wireless signal strength and speed use the following steps for a Windows computer connected wirelessly to the wireless cable modem If the wireless computer is not connected refer to Connect Validate Wireless Clients on page 10 U Double cl
25. NTROL TOOLS CABLE MODEM Cable Modem Event Log Information Status Wed May 05 Wed May 05 eet Web user logged in from 1 02 1 02 Ho 3 GUTER 14 04 02 2010 14 04 02 2010 192 168 0 3 Time Not Time Not Gi cei E35 DHCP FAILED Disco Upstream Established Established maka b3 offer received CM MA se eOperation Config Time Not Time Not paa No Ranging Response r p g Established Established Critical 3 time out CM MAC 90 4 Event Log Time Not Time Not Critical 3 SYNC Timing Synchronization failure Established Established mica Failed to acquire QAM Q Tue Apr 27 Tue Apr 27 Critical 3 SYNC Timing Synchronization failure 18 21 23 2010 18 21 23 2010 ke Failed to acquire FEC f Time Not Time Not pata o DHCP FAILED Requested Info not Established Established BONG supported CM MAC 90 4c e5 7 Time Not Time Not cal fad No Ranging Response received T3 Established Established la time out CM MAC290 4 Tess Time Not Time Not Critical 3 SYNC Timing Synchronization failure Established Established THES AES Failed to acquire FEC f Refresh Clear Log Label Description First Time Displays the time of the event Last Time Displays the last time of the event Priority Displays the event log severity Description Displays a detailed description of the event log Refresh Refreshes the event log record DDW3612 Subscriber User Guide July 2010 Ubee Interactive 3 7 Gateway
26. ROUTING FIREWALL PARENTAL CONTROL TOOLS ee Basic Gateway Setup eInformation Advanced Gateway MAC Filtering eSetup Index MAC Address Clear DHCP 1 00 00 00 00 00 00 D Static Lease 2 00 00 00 00 00 00 0 eDDNS Time 3 00 00 00 00 00 00 O Advanced Gateway 4 00 00 00 00 00 00 O Setup sOptions 5 00 00 00 00 00 00 D e MAC Filtering 6 00 00 00 00 00 00 g IP Filtering 7 00 00 00 00 00 00 ePort Filtering Forwarding 8 00 00 00 00 00 00 g ePort Triggering 9 00 00 00 00 00 00 O ePass Through Se a a E 10 3 1 J DMZ Host 00 00 00 00 00 00 O View Additional Rules 11 to 20 Y Apply Label Description Index The Index number of the rule MAC Address Enter the MAC address to block DDW3612 Subscriber User Guide July 2010 Ubee Interactive 3 7 9 3 7 Gateway Clear Select Clear to delete the filtering rule View Additional Rules Select from the pull down to display the remaining 10 rules if they exist 20 rules total are supported Apply Click Apply to save all screen changes Gateway IP Filtering The IP Filtering option allows you to filter IP addresses in order to block internet traffic to specific network devices on the LAN Any host listed on this list will not be accessible to internet traffic 1 2 Access the web interface Refer to page 7 if needed Click the Gateway link from t
27. Refer to LED Operational Summary on page 5 for more detailed information Connect a wireless device to the cable modem for example a laptop computer Use the following steps U Access the wireless networking feature on your wireless device On a Windows computer for example double click the Wireless Networking icon in the system tray lower right side of the Windows desktop U Click View Wireless Networks The device is shipped with a default SSID The SSID is the name of the wireless network broadcast from the device so that wireless clients can connect to it Double click your SSID in the wireless networks window The default SSID DDW3612 plus the last 2 characters of the cable modem s MAC Address UPPER case if letters Refer to the device s bottom label to view the MAC address or refer to Cable Modem Information on page 12 Example DDW3612BE Note If the subscriber changes the SSID the device does not revert to this default SSID upon any reset of the device except in the case of a manual reset to restore factory default settings The device MAC address can be found on the device label or refer to Cable Modem Information on page 12 DDW3612 Subscriber User Guide July 2010 Ubee Interactive 2 3 Validate Connectivity Connect Devices to the Network 4 When prompted enter the Network Key The Network Key DDW3612 plus the last 6 characters 3 octets of the cable modem s MAC address upper or lo
28. Through If Internet users initialize a PPTP VPN request to a host located behind the router NAT will make this attempt fail Select Enable to force the router to redirect the PPTP request to the local host Multicast Enable Multicast optimizes the bandwidth utilization compared with unicast especially video streaming applications Select Enable to enable multicast DDW3612 Subscriber User Guide July 2010 27 3 7 Gateway 28 3 7 8 UPnP Enable Ubee Interactive Select Enable to activate Universal Plug and Play UPnP A UPnP device can dynamically join a network obtain an IP address convey its capabilities and learn about other devices on the network In turn a device can leave a network smoothly and automatically when it is no longer in use DNS Relay Apply Gateway Mac Filtering Click Apply to save all screen changes The MAC Filtering option allows you to filter MAC addresses in order to block internet traffic from specific network devices on the LAN This filtering establishes a black list Any host listed on this list will not be able to access the network internet through the DDW3612 Wireless Cable Modem Gateway 1 2 Access the web interface Refer to page 7 if needed Click the Gateway link from the top of the screen Click MAC Filtering from the left side of the screen The MAC Filtering fields are explained following this screen example MODEM GATEWAY WIRELESS VPN
29. XBOX and this particular game a separate forwarding rule is setup for each port Multiple ports and forwarding rules may not be the case for other applications however Note the following L The XBOX IP is entered in the Local IP field Notice how the IP is entered in 4 rows one row for each port used by the XBOX Q The ports used by the XBOX are defined in the Internal Port field The same ports used by the XBOX are also defined in the External Port Start and End fields Q Keep in mind that you may want to setup some applications services to listen on one internal port while external internet users who want to access that application address it using another port such as an Audio server Using the screen example below Internal Ports are the ports that local servers listen to External Ports are the ports that the cable modem listens to from the WAN U Port Forwarding rules are created per port So a rule set up for port 53 will only work for port 53 A port can only be used by one program at a time U For detailed information on port forwarding including how to set it up for specific applications using specific network devices for example cable modems refer to http portforward com or consult your host device or application user manual Basic Gateway Setup Advanced Gateway Forwarding eInformation eSetup Port Forwarding DHCP Ext Index Local IP minda Public Interf
30. able modem see page 7 Select Gateway from the top menu then Options from the left menu Select the option to enable UPNP Test your local host application e g XBOX to determine correct functionality If it is still not properly communicating continue with forwarding Q Tools Client List on page 64 Use this option to obtain the MAC and IP address of the internal host for which you are setting up a forwarding rule You will also need these for the following task L Gateway Static Lease on page 24 Before setting up forwarding you are recommended to assign a Static IP lease to the client host to which you are setting up forwarding This way the IP does not change and disrupt your forwarding rules For example if you are hosting a web server in your internal network and you wish to setup a forwarding rule for it you should assign a static IP lease to that system to keep the IP from renewing and disrupting the forwarding rule DDW3612 Subscriber User Guide July 2010 31 3 7 Gateway Ubee Interactive Setup Port Forwarding XBOX example To setup Port Forwarding use the following procedure 1 Access the web interface Refer to page 7 if needed 2 Click the Gateway link from the top of the screen Click Forwarding from the left side of the screen The Forwarding fields are explained following this screen example 3 The example below shows how to setup an XBOX running Modern Warfare 2 Since multiple ports are used for
31. ace IP Start aaa Protocol Enabled Static Lease o Port i DDNS 1 192 168 0 10 53 0 0 0 0 53 53 Both v Time p f 2 192 168 0 10 80 0 0 0 0 80 80 Both V Advanced Gateway a LM r m Setup 3 192 168 0 10 88 0 0 0 0 88 88 Both Options 4 192 168 0 10 3074 0 0 0 0 3074 3074 Beth eMAC Filtering gt a TCP 5 0 0 p IP Filtering 2 ae o Ji Ea U Port Filtering 8 192 168 0 0 0 0 0 0 0 o o Both M O Forwarding 7 192 168 0 0 fo 0 0 0 0 lo o Both O ePort Triggering n 3r TE E ism 5 192 168 0 0 0 0 0 0 0 o 0 Both vL Pass Through DMZ Host 3 192 168 0 0 0 0 0 0 0 o 0 Both v IP Mapping 10 192 168 0 0 Jio 0 0 0 0 fo o Beth O View Additional Rules 1 to 10 v 32 DDW3612 Subscriber User Guide July 2010 Ubee Interactive 3 7 Gateway Label Description Index Displays the Index number of the rule Local IP Enter the last digits of the IP address of the server for which to setup the forwarding rule Internal Port Enter the port number listened to by the server host located in your LAN Public Interface IP Normally this field is not modified unless you wish to designate another router on the network to forward data through Ext Start Port Define the port number to start the range of ports to publish to the Internet Ext End Port Define the port number to end the range of ports published to Int
32. ateway link from the top of the screen 3 Click Port Filtering from the left side of the screen The Port Filtering fields are explained following this screen example MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS ns Basic Gateway Setup Advanced Gateway Port Filtering eInformation Setup Port Filtering eDHCP Start Port End Port Protocol Enabled Static Lease 1 65535 Both vL DDNS 1 65535 Both v eTime 1 65535 Both C Advanced Gateway Ss e Setup 1 65535 Both v eOptions 7 s 1 65535 Both O MAC Filtering eIP Filtering 1 65535 Both MI Z ePort Filtering 65535 Both E Forwarding F e5535 Both i E ePort Triggering ePass Through 1 65535 Both MW O DMZ Host 1 65535 Both Label Description Start Port Enter the start port End Port Enter the end port Protocol Select the protocol type or select Both for UDP and TCP Enabled Select Enabled to active the rule and filter out all traffic on the specified ports Apply Click Apply to save all screen changes 30 DDW3612 Subscriber User Guide July 2010 Ubee Interactive 3 7 Gateway 3 7 11 Gateway Forwarding Port forwarding settings may be required to resolve issues where data is sent out from a local host to the internet but the return path of expected data is not being received by your local host Or you ha
33. bee family of data networking products This guide is specific to the DDW3612 Wireless Cable Modem Gateway This document serves the following purposes Q To define all relevant device compliance standards and physical specifications QO To provide user level instructions and explain device features Q To provide installation instructions and troublehsooting information Device Overview This section contains the following subsections U Application Diagram p 2 U Physical Specifications Standards Firmware Operations p 2 U Default Values p 4 U LED Operational Summary p 5 Note Some features described in this document may not be fully tested and supported in your specific firmware release version Where possible features supported only by specific versions are indicated in this document See the Release Notes Letter of Operational Considerations accompanying your firmware for further details DDW3612 Subscriber User Guide July 2010 1 1 Device Overview Ubee Interactive 1 1 1 Application Diagram The following graphic depicts the general connection topology and use of the DDW3612 Ubee DDW3612 Up to 4 Ethernet LAN Connections c Yen ce Desktop PCs lt amp Router Hub A ESD bo Laptop PCs Wireless Y HO Connection NG 5 WiFi Phone Xe 1 1 2 Physical Specifications Standards Firmware Operations The following list provides the features and specifications of the DDW36
34. bel 3 7 Gateway Description DHCP Server Select Yes to enable or No to disable DHCP on the device If No is selected all of the static DHCP rules in this screen are ignored Private Starting Address Define the starting private IP address for the pool of IP addresses that may be used by connecting clients Private addresses are translated to public IPs in order to be used on the network Public Starting Address Define the starting public IP address Public addresses can be recognized on the network Number of CPEs Define the maximum number of Customer Premises equipment CPE that can connect to the network via the DDW3612 Wireless Cable Modem Gateway Lease Time Enter the time in minutes between 1 and 71582788 This field defines the DHCP lease time duration A DHCP user s PC gets an IP address with a lease time When the lease time expires the PC must connect to the DHCP server and be reissued another unused IP address DHCP Clients Apply This list to shows all DHCP clients currently connected to the wireless router either via Ethernet link or via wireless connection Each client is also listed with the following information MAC Address IP Address Subnet Mask Duration Expires Duration displays the accumulated time since the client acquired the IP address Expires is the time until the IP expires and must be recycled If the IP address is reserved to a certain host it
35. ble Parental Control Click the Enable checkbox to activate the Parental Control feature Apply Click to save all changes in the screen and activate Parental Control if enabled Content Policy Configuration This part of the screen allows you to configure the internet content access policy Add New Policy Enter a policy name and click Add New Policy to create a new policy Content Policy List Remove Policy DDW3612 Subscriber User Guide July 2010 Select from the list an existing policy to edit or remove If removing a policy select it from the list and click the Remove Policy button 59 3 10 Parental Control 60 Keyword List Add Keyword Remove Keyword Ubee Interactive Enter keywords to use in order to filter out web site addresses URLs containing those words Enter a keyword and click the Add Keyword button To remove a keyword select it from the list and click Remove Keyword Blocked Domain List Add Domain Remove Domain Enter web domains for example unwanted com to use in order to filter out access to those domains Enter a domain and click the Add Domain button To remove a domain select it from the list and click Remove Domain Allowed Domain List This list allows users to visit specific sites This list restricts users to these sites only Add Allowed Domain Enter a domain name and click Add Allowed Domain Remove Allowed Domain To remove a
36. ced distributed channel access EDCA parameters that may be used by QoS to contend for a channel in order to transmit packets with certain priorities Different ACs may be associated with different power saving parameters One such power saving parameter may be for example the delivery mechanism used by an access point AP to deliver packets to a station STA that is operating in a reduced power mode For example one delivery mechanism may be the legacy power save mechanism of the IEEE 802 11 standard ANSI IEEE Std 802 11 Information technology Telecommunications and information exchange between systems Local and metropolitan area networks Specific requirements Part 11 Wireless LAN Medium Access Control MAC and Physical Layer PHY Specifications published 1999 reaffirmed June 2003 Another delivery mechanism may be the automatic power save delivery APSD mechanism e g unscheduled APSD UAPSD or scheduled APSD S APSD as defined in 802 11e A QoS station QSTA may define all or some of the ACs as trigger enabled and or delivery enabled A trigger and delivery enabled AC may use UAPSD as the default delivery mechanism whereas an AC that is neither trigger nor delivery enabled may use the legacy power save delivery mechanism DDW3612 Subscriber User Guide July 2010 51 3 9 Wireless Network Deployment and Troubleshooting Ubee Interactive 3 9 52 Wireless Network Deployment and Troubleshooting
37. ces to the Network on page 10 LJ Remove all contents from the device packaging Have a Windows PC available and powered on The Windows PC must have an ethernet network adapter ethernet port The PC must also have an internet browser installed Netscape or Internet Explorer Q Connect the power adapter that is included with the product package to the DDW3612 Wireless Cable Modem Gateway and to the power outlet Do not use any other power adapter except the one included with the product package U Connect a coaxial cable to the cable wall outlet Connect the other end to the Cable RF port on the back of the cable modem Q Connect one end of a network cable to your computer s Ethernet port Connect the other end to one of the LAN ports on the cable modem Access the Web Interface Use the following procedure to access the web interface using Internet Explorer from a Windows computer 1 From the computer launch an internet browser Internet Explorer or Netscape 2 In the internet browser enter the following address and press lt Enter Return gt http 192 168 0 1 2 2 Access the Web Interface Ubee Interactive 3 The Cable Modem Information Screen displays key information about the device ubee JJ Cable Modem Information Login Ubee Cable Modem Cable Modem DOCSIS 3 0 Compliant MAC Address S0 4C E5 7C CF 66 Serial Number so4cEszccree Boot Code Version 2 3 0beta5 Software Version 8 9 10
38. characters of the cable modem s MAC Address UPPER case if letters Example DDW3612BE Note If the subscriber changes the SSID the device does not revert to this default SSID upon any reset of the device except in the case of a manual reset to restore factory default settings The device MAC address can be found on the device label or refer to Cable Modem Information p 12 Q WPA Pre shared Key DDW3612 plus the last 6 characters 3 octets of the cable modem s MAC address Example DDW36127CD4BE U WPS PIN 12345670 U Device Name UbeeAP Web Interface Logins also used for telnet access Standard User Consumer Web Interface Login Username user Password user DDW3612 Subscriber User Guide July 2010 Ubee Interactive 1 1 Device Overview 1 1 4 LED Operational Summary The following table describes what the device LEDs indicate LED LED1 LED2 LED3 LED4 LED5 LED6 LED7 LED8 LED9 LED10 LED11 Position LED Green Green Green Green Green Green Green Green Green Green Green Color Blue Blue Blue Blue Blue Blue LED USB Eth 4 Eth 3 Eth 2 Eth 1 WPS Wi Fi Online US DS Power Label Host CM 1 Power ON On On On On On Off Off On On On On Initialization 2 Load Image Off On if On if On if On if 0 Off Off Off Off Off connects connects connects connects 3 H W Check Off On if On if On if On if Off On Flash Flash Flash On connects connects connects connects
39. ct Auto the DDW3611 will use Request to Send Clear to Send RTS CTS to improve the performance in 802 11 mixed environments If you select Off the 802 11 performance will be maximized under most conditions while the other 802 11 modes 802 11b etc will be secondary Multicast Rate Specify the rate at which multicast packets are transmitted and received on your wireless network Apply DDW3612 Subscriber User Guide July 2010 Click to submit changes 47 3 8 Wireless 48 Ubee Interactive 3 8 5 Wireless Bridging The Bridging option allows you to configure the DDW3612 Wireless Cable Modem Gateway to act as a wireless network bridge and establish wireless links with other wireless access points To establish a bridge you need to know the MAC address of the peer device which must also be in wireless bridging mode The DDW3612 Wireless Cable Modem Gateway can establish up to four wireless links with other wireless access points When wireless devices are in wireless bridging mode they form a WDS Wireless Distribution System allowing the computers in one LAN to connect to the computers in the other LAN Note Be careful to avoid bridge loops when you enable bridging devices Bridge loops cause broadcast traffic to circle the network endlessly resulting in possible throughput degradation and disruption of communications Note This feature is available when logged into the device using the MSO user
40. e Remove button Password Enter the password for this user It is required when this user tries to access the Internet via the wireless router Re Enter Password Re enter the password as required Trusted User Click the Enable checkbox to allow the selected user to be trusted user That means the user is now limited to timing and content when visiting Internet as defined in the following fields Content Rule Select from the pop up menu an existing content rule that defines what kind of websites the user can visit or not White List Access Only If you have created a content rule which defines a black list and white list then you can select the White List Access Only checkbox to force the wireless modem to execute the policy for the selected user Time Access Rule Select a defined time access rule to apply to the selected user Session Duration Enter a time in minutes for the user s session expiration Upon expiration the user can log back in for the same session duration Inactivity Time Enter the time out value when a user has no activity on the Internet When the time expires the user interface to the internet cancelled Apply Click to save all changes Trusted Computers Define the trusted hosts that will bypass the Parental Control Process Add Enter the trusted host s MAC address and click the Add button to save Remove To remove a trusted computer highlig
41. e 12 DDW3612 Subscriber User Guide July 2010 9 2 3 Validate Connectivity Connect Devices to the Network Ubee Interactive 2 3 Validate Connectivity Connect Devices to the Network To confirm network internet operations or to connect an Ethernet device to the network for example a computer gaming console etc do the following 1 5 Make sure the Ethernet device computer gaming console to add to the network is connected to the cable modem and powered on Refer to page 7 if needed Use the device LEDs to confirm operations The PWR DS US Online and Wifi LEDs are solidly lit in normal operations as is the LAN LEDs that have devices connected to their associated ports Refer to LED Operational Summary on page 5 for more detailed information Open a web browser and go to any web site to validate network connectivity for example http www wikipedia org If the connected device is a gaming console perform any online task supported by the console for example log into gaming server play online game download content etc Refer to page 11 for troubleshooting information if needed 2 3 1 Connect Validate Wireless Clients To confirm operations or to connect wireless devices to the network for example a laptop computer do the following 1 Use the device LEDs to confirm operations The WiFi LED must be solidly lit The PWR DS US and Online LEDs are also solidly lit in normal operations
42. e fields are explained following this screen example MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS eee TOOLS Tools Trace Route ePing Tracert Test Parameters eTrace Route Client List Tracert Target 68 87 91 199 Port Configuration MAX Hops 30 Hops 1 50 UI Authentication Time out 500 ms 100 10000 Password Factory Default Start Test Abort Test Clear Results Operation Mode Results Tracing route to 68 87 91 199 over a maximum of 30 hops 1 m Request timed out 2 10ms 10ms 10ms 68 85 221 221 3 10ms 10ms 20ms 68 86 179 166 4 nm Request timed out 5 pa Request timed out 6 Request timed out 7 Request timed out 8 Refresh To get an update of the results you must select the REFRESH button above Label Description Tracert Target Enter the specific IP address or domain e g yahoo com to which you want to trace a route MAX Hops Define the MAX hops Hops is the number routers that the trace route traverses DDW3612 Subscriber User Guide July 2010 63 3 11 Tools Ubee Interactive Time Out Enter the expiration time for this trace route operation Start Test Abort Click Start to start the trace route test Click Abort Test to cancel Test Clear Results the test Click Clear Results to clear the displayed trace route results Results Refresh This Results area o
43. e of ports on the server side With regular port forwarding you set a forwarding rule to forward a service to the IP address of a LAN side host The problem is that port forwarding forwards a service to a single LAN IP address With port triggering we define 2 kinds of ports Trigger Port and Target Port Trigger port is defined as the service request with a specific destination port number sent from a LAN side host Target Port is defined as the ports this specific application requires a LAN host to listen to Thus the server returns responses to these ports Example 1 John requests a file from the Real Audio server port 7070 Port 7070 is a trigger port and causes the wireless router to record John s computer IP address The DDW3612 Wireless Cable Modem Gateway associates John s computer IP address with the target port range of 6970 7170 2 The Real Audio server responds to a port number ranging between 6970 7170 3 The DDW3612 Wireless Cable Modem Gateway forwards the traffic to John s computer IP address 4 Only John can connect to the Real Audio server until the connection is closed or times out Host Mandy Listen Port 6970 7170 Real Audio Server Listen Port 7070 Host John Listen Port 6970 7170 DDW3612 Subscriber User Guide July 2010 35 3 7 Gateway 36 3 7 14 The Pass Through option allows you to configure a pass through table Devices in the pass through table are treated a
44. e web interface Refer to page 7 if needed 2 Click the Downstream link from the left side of the screen Field explanations are listed below the following screen example MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS a aaa aaa CABLE MODEM Cable Modem Downstream Information Status EE Frequency 621000000 603000000 609000000 615000000 EST E Ka Lock Status Locked Locked Locked Locked Channel Id 4 1 2 3 Operation Config Modulation 256QAM 256QAM 256QAM 256QAM Event Log mus Symbol Rate 5 360537 5 360537 5 360537 5 360537 Msym sec 1 32 1 32 1 32 1 32 Interleave Depth 324 rus ca 324 Hamid aaa 17 2 3 2 3 TT RxMER dB 36 50 35 40 35 30 35 80 Correctable Codewords n a Uncorrectable Codewords p 9 p j Label Description Frequency Displays the downstream channel frequency on which the cable modem is scanning Lock Status Displays if the cable modem succeeded in locking to a downstream channel Channel ID Displays the downstream channel ID Modulation Displays the modulation method that s required for the downstream channel to lock on to by the cable modem This method is determined by the service provider Symbol Rate Displays the symbol rate The current cable modem downstream symbol rates are QAM64 is 5056941 sym sec QAM256 is 5360537 sym sec Interleave Depth Displays the current cable modem downstream Interleave depth 4 8 16 32 64 128 other Po
45. ernet Note Be very careful with ranges Ports within a range will not be usable by other applications that may require them It is common and safer to enter the same port number as the start and end of the range Protocol Select the protocol type UDP TCPIP or Both Enabled Select to enable this rule Apply Click to save Port Map Click to show a list of common applications and their ports DDW3612 Subscriber User Guide July 2010 33 3 7 Gateway 34 Ubee Interactive 3 7 12 Gateway Port Triggering The Port Triggering option allows you to configure dynamic triggers to specific devices on the LAN This allows for special applications that require specific port numbers with bi directional traffic to function properly Applications such as video conferencing voice gaming and some messaging program features may require these special settings Refer to page 35 for more information on how to setup Port Triggering 1 Access the web interface Refer to page 7 if needed 2 Click the Gateway link from the top of the screen 3 Click Port Triggering from the left side of the screen The Port Triggering fields are explained following this screen example le ka Gateway Advanced Gateway Port Triggering ida Port Triggering MAC Filtering Trigger Range Target Range Protocol Enable e IP Filtering Start Port End Port
46. f the screen displays the trace route results Click Refresh to update the screen with on going trace route tests 3 11 3 Tools Client List The Client List option displays connected computers to the DDW3612 Wireless Cable Modem Gateway 1 Access the web interface Refer to page 7 if needed 2 Click the Tools link from the top of the screen 3 Click Client List from the left side of the screen The Client List fields are explained following this screen example TOOLS Ping eTrace Route Client List ePort Configuration UI Authentication Password eFactory Default Operation Mode MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS Tools Client List Host Name IP Address MAC Address Interface T Label Description Hostname IP DHCP Clients currently connected to the DDW3612 Wireless Address MAC Address Cable Modem Gateway are displayed in this list and are identified by the hostname IP address and MAC address of the connected devices Interface The method that clients are connected to the device is displayed for example ethernet LAN Wireless Refresh 64 Click to refresh the client list This may be useful when testing network connectivity between connecting clients and the DDW3612 Wireless Cable Modem Gateway DDW3612 Subscriber User Guide July 2010 Ubee Interactive 3 11 Tools 3 11 4 Tools Password The Pa
47. fresh Clear Log DDW3612 Subscriber User Guide July 2010 Click Refresh to update the log with the most currently recorded events Click Clear to empty the displayed log entries 61 3 11 Tools Ubee Interactive 3 11 Tools This chapter contains instructions for using a variety of tools to evaluate and diagnose the DDW3612 Wireless Cable Modem Gateway 1 Access the web interface Refer to page 7 if needed 2 Click the Tools link from the top of the screen 3 11 1 Tools Ping The Ping option provides a Ping utility to test connectivity 1 Access the web interface Refer to page 7 if needed 2 Click the Tools link from the top of the screen 3 Click Ping from the left side of the screen The Ping fields are explained following this screen example MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS a ees TOOLS Tools Ping ePing Ping Test Parameters eTrace Route Ping Target 192 168 0 102 eClient List Port Configuration Ping Size 64 bytes 64 1518 eUI Authentication No of Pings 3 1 5 Password Uk 1 Ping Interval 1000 ms 100 10000 eFactory Default Operation Mode Start Test Abort Test Clear Results Results Pinging 192 168 0 102 Reply from 192 168 0 102 bytes 64 seq 0 time 0 ms TTL 64 Reply from 192 168 0 102 bytes 64 seq 1 time 0 ms TTL 64 Reply from 192 168 0 102 bytes 64 seq 2 time 0 ms TTL 64 Pings
48. he top of the screen Click IP Filtering from the left side of the screen The IP Filtering fields are explained following this screen example MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS Basic Gateway Setup Advanced Gateway IP Filtering Information Setup IP Filtering eDHCP Start Address End Address Enabled eStatic Lease 192 168 0 0 192 168 0 0 CI DDS 192 168 0 0 192 168 0 0 eTime TL 192 168 0 0 192 168 0 0 Advanced Gateway az Setup 192 168 0 0 192 168 0 0 Options r G 192 168 0 0 192 168 0 0 eMAC Filtering eIP Filtering 192 168 0 0 192 168 0 0 ePort Filtering 192 168 0 0 192 168 0 0 O Forwarding Ca phase 192 168 0 0 192 168 0 0 Port Triggering Pass Through 192 168 0 0 192 168 0 0 eDMZ Host 192 168 0 0 192 168 0 0 Apply Label Description Start Address Enter the start IP address End Address Enter the end IP address Enabled Select Enabled to activate the rule Apply DDW3612 Subscriber User Guide July 2010 Click Apply to save all screen changes 29 3 7 Gateway Ubee Interactive 3 7 10 Gateway Port Filtering The Port Filtering option allows you to configure port filters in order to block specific internet services on specific ports to all devices on the LAN 1 Access the web interface Refer to page 7 if needed 2 Click the G
49. ht it from the list and click the Remove button DDW3612 Subscriber User Guide July 2010 Ubee Interactive 3 10 2 3 10 Parental Control Parental Control Basic Settings The Basic option allows basic selection of rules which block certain Internet content and certain Web sites When you change your Parental Control settings you must click on the appropriate Apply Add or Remove button for your new settings to take effect Refresh your browser s display to see the currently active settings 1 Access the web interface Refer to page 7 if needed 2 Click the Parental Control link from the top of the screen 3 Click Basic from the left side of the screen The Basic fields are explained following this screen example Parental Control eUser Setup eBasic MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS ees Parental Control Activation This box must be checked to turn on Parental Control C Enable Parental Control Apply 2 Tod Filter eEvent Log Content Policy Configuration Content Policy List TT ED 1 Default 3 Remove Policy Add New Policy Keyword List Janonymizer Blocked Domain List anonymizer com ST Remove Keyword Add Domain Paa Remove Domain Add Keyword Allowed Domain List Remove Allowed Domain OTT Rma Add Allowed Domain Label Description Ena
50. ical layer data rate from 54 Mbit s to a maximum of 600 Mbit s with the use of four spatial streams when at a channel width of 40 MHz You have the options of 20Mhz and 40Mhz If choosing 20Mhz the sideband label should not be set And if choosing 40 Mhz the sideband should set to lower or upper 20Mhz 40 MHz channels doubles the channel width This allows for a doubling of the PHY data rate over a single 20 MHz channel Sideband for Control Channel 40 Mhz only Only when using 40Mhz Bandwidth should you choose the Lower or Upper 20Mhz Control Channel Select a specific channel 1 11 to deploy the wireless network This allows you to set the operating frequency channel depending on your particular region Channel selection can have an impact on wireless networking performance For more information refer to Wireless Channel Selection on page 55 Apply Click to save Restore Wireless Defaults Click to restore the factory default settings for wireless configurations DDW3612 Subscriber User Guide July 2010 Ubee Interactive 3 8 Wireless 3 8 2 Wireless Primary Network The Primary Network option allows you to configure a variety of wireless security settings 1 Access the web interface Refer to page 7 if needed 2 Click the Wireless link from the top of the screen 3 Click Primary Network from the left side of the screen The Primary Network fields are explained following this sc
51. ick the Wireless networking icon in the system tray Im U Review the speed and signal strength in the Status window i Wireless Network Connection 2 Status General Support Connection Status Connected Network 9414 Duration 1 day 02 03 58 Speed 54 0 Mbps Signal Strength alil Activity ns Received L p Packets Properties J Disable I View Wireless Networks 54 DDW3612 Subscriber User Guide July 2010 Ubee Interactive 3 9 Wireless Network Deployment and Troubleshooting 3 9 1 3 Wireless Channel Selection In some environments it may be necessary to change the wireless channel on which the wireless cable modem operates This may especially be the case in computing environments test environments and other environments where they may be several wireless access points operating in the 2 4Ghz range In some cases you may want to segment your wireless traffic where a group of devices operates on one channel and another group operates on another channel and so on This is done by configuring the channel on each wireless access point individually if you have multiples If you only have control over one wireless device in an environment where they may be several you can change the wireless channel on your device to one that is not heavily used Note To change the wireless broadcast channel refer to Wireless Radio on page 39 The diagram below show the channels available for selectio
52. ity of the frequency ID Max Traffic Rate Displays the max data rate as enabled by the service provider Max Traffic Burst Displays the max data rate as enabled by the service provider for downstream data bursts Max Concatenated Burst Displays the max data rate per downstream burst Primary Upstream Service Flow SFID Displays the frequency ID of the upstream service flow Priority Displays the use priority of the frequency ID Max Traffic Rate Displays the max data rate as enabled by the service provider Max Traffic Burst Displays the max data rate as enabled by the service provider for upstream data bursts Min Traffic Rate Displays the minimum data rate as enabled by the service provider Max Concatenated Burst Displays the max data rate per upstream burst Scheduling Type Displays the data scheduling type DDW3612 Subscriber User Guide July 2010 17 3 6 Cable Modem Event Log 3 6 18 Cable Modem Event Log Ubee Interactive This section explains how to use the Event Log screen of the web interface The Event Log screen displays log information that may be useful to diagnose operational issues with the device 1 Access the web interface Refer to page 7 if needed 2 Click the Event Log link from the left side of the screen Field explanations are listed below the following screen example MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CO
53. le the cable modem by removing the power adapter from the electrical outlet and plugging it back in Wait several minutes for the cable modem to re establish communications with your cable service provider U General Connectivity Issues U If your PC is connected to a hub or gateway try connecting the PC directly into an Ethernet port on the cable modem L If you are using a cable splitter try removing the splitter and connect the cable modem directly to the cable wall outlet Wait several minutes for the cable modem to re establish communications with the cable service provider Q The Ethernet cable may be damaged Try another cable Q If none of these suggestions work contact your cable service provider for further assistance DDW3612 Subscriber User Guide July 2010 11 3 Web User Interface Instructions Ubee Interactive 3 Web User Interface Instructions This chapter explains how to use all web interface functions for the device 3 1 Cable Modem Information This section explains how to use the Information screen of the web interface The Information screen displays the device s core software configuration 1 Access the web interface Refer to page 7 if needed 2 Click the Information link from the left side of the screen Field explanations are listed below the following screen example CABLE MODEM Information Status Downstream eUpstream Operation Config MODEM GATEWAY WIR
54. login Refer to page 4 for more information Also Firewall menu options are not available when the device is in Bridge mode Firewall options are available only when the device is in NAT NATRoute or Route modes 1 Access the web interface Refer to page 7 if needed 2 Click the Wireless link from the top of the screen 3 Click Bridging from the left side of the screen The Bridging fields are explained following this screen example MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS ee y HUA4 T 7 r T mmmmC Wireless Wireless Bridging eRadio ePrimary Network Wireless Bridging Disabled 1 Remote Bridges eAccess Control Advanced Bridging eWifi Multimedia Apply Example 00 d0 59 11 22 33 or 00 d0 59 11 22 33 Label Description Wireless Bridging Select Enabled to enable bridging Select Disabled to disable bridging Remote Bridges Enter the MAC address es of other wireless access points that you want to establish a bridge to and from Keep in mind that these access points must also have bridging enabled Apply Click to save all changes DDW3612 Subscriber User Guide July 2010 Ubee Interactive 3 8 6 Wireless Wifi Multimedia The Wifi Multimedia option allows you to configure QoS Quality of Service to ensure the quality of service in wireless networks Wifi Multimedia controls WLAN transmission priority on packets to be transmitted
55. n in the Americas Each available channel is 22Mhz wide Since channels overlap it is always best to choose channels that have the least overlap typically 1 6 and 11 in the Americas and 1 5 9 and 13 in Europe Overlapping channels are one possible source for wireless network performance issues 1 2 3 4 5 6 7 8 9 10 n 12 13 14 Channel 2 412 2 417 2 422 2 427 2 432 2 437 2 442 2 447 2 452 2 457 2 462 2 467 2 472 2 484 Center Frequency Source Wikipedia org and IEEE article IEEE 802 11n 2009 DDW3612 Subscriber User Guide July 2010 55 3 9 Wireless Network Deployment and Troubleshooting Ubee Interactive 56 DDW3612 Subscriber User Guide July 2010 Ubee Interactive 3 10 3 10 Parental Control Parental Control This chapter provides instructions for controlling the internet access of users on the DDW3612 Wireless Cable Modem Gateway network These parental control features include defining user password access defining the what times users are allowed to access the internet blocking certain web sites and blocking certain sites by keywords 1 Access the web interface Refer to page 7 if needed 2 Click the Parental Control link from the top of the screen 3 10 1 Parental Control User Setup The User Setup option allows the configuration of user accounts that can or cannot connect to your wireless or wired network and the parameters of the connection 1 Access the web interface Refer to page 7 if needed
56. ned following this screen example MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS ees Basic Gateway Setup eInformation eSetup eDHCP Static Lease DDNS eTime Advanced Gateway Setup Options MAC Filtering IP Filtering ePort Filtering eForwarding ePort Triggering ePass Through Gateway TIME Enable SNTP O ves No Current Time Tue Dec 08 20 12 14 2009 System Start Time Tue Dec 08 15 53 28 2009 Time Server 1 clock via net Time Server 2 ntp nasa gov Time Server 3 tick ucla edu Timezone Offset Hours 0 i Minutes 0 i Apply Reset Values DMZ Host Label Description Enable SNTP Click Yes to enable SNTP Network Time Protocol Click No to disable the feature SNTP is a protocol for synchronizing the clocks of computing devices over networks Current Time Displays the current system time System Start Time Displays the accumulated time since system was started Time Server 1 Defines the Time server IP address or Domain name Use the one provided or enter an alternative choice Time Server 2 Defines the Time server IP address or Domain name Use the one provided or enter an alternative choice Time Server 3 Defines the Time server IP address or Domain name Use the one provided or enter an alternative choice Time Zone Offset If needed define the time zone offset in Hours and Minutes For example
57. ns does not extend beyond the maximum duration of the TXOP If a frame is too large to be transmitted in a single TXOP it should be fragmented into smaller frames The use of TXOP reduces the problem of low rate stations gaining an inordinate amount of channel time in the legacy 802 11 DCF MAC A TXOP time interval of O means it is limited to a singe MSDU or MMPDU EDCA STA Parameters These settings are used for receiving terminals CWmin CWmax AIFSN TXOP b Limit usec TXOP a g Limit usec Refer to the rows above for definitions of these fields Apply Click to save all changes Additional Information WiFi MultiMedia WMM WMM QoS is a part of the IEEE 802 11e QoS enhancement to certified WiFi wireless networks On wireless access points without WMM QoS all traffic streams are given the same access priority to the wireless network If the introduction of another traffic stream creates a data transmission demand that exceeds the current network capacity then the new traffic stream reduces the throughput of the other traffic streams A WMM QoS capability in a network may assign access categories ACs to various streams of packets The assigned AC of a stream of packets may depend on the packets priority for example as assigned by an application and may be referred DDW3612 Subscriber User Guide July 2010 Ubee Interactive 3 8 Wireless to as a user priority UP An AC may include a common set of enhan
58. nt If Disabled the SSID is discoverable DDW3612 Subscriber User Guide July 2010 41 3 8 Wireless Label Ubee Interactive Description WPA Wi Fi Protected Access WPA is a subset of the IEEE 802 11i standard Key differences between WPA and WEP are user authentication and improved data encryption WPA PSK If you don t have an external RADIUS server you should use WPA PSK WPA Pre Shared Key that only requires a single identical password entered into wireless gateway and wireless client As long as the passwords match a client will be granted access to the wireless LAN WPA2 Advanced protocol certified through Wi Fi Alliance s WPA2 program implements the mandatory elements of 802 11i In particular it introduces a new AES based algorithm CCMP that is considered fully secure WPA2 PSK If you don t have an external RADIUS server you should use WPA2 PSK WPA Pre Shared Key that only requires a single identical password entered into wireless gateway and wireless client As long as the passwords match a client will be granted access to the wireless LAN WPA WPA2 Encryption Switch to enable or disable WPA WPA2 encryption WPA Pre Shared Key The encryption mechanisms used for WPA and WPA PSK are the same The only difference between the two is that WPA PSK uses a simple common password instead of user specific credentials Refer to page 4 for the default value of the shared ke
59. over the wireless network WMM 3 8 Wireless QoS prioritizes wireless traffic according to the delivery requirements of the individual user and applications Refer to page 50 for more information on Wifi Multimedia Note This feature is available when logged into the device using the MSO user login Refer to page 4 for more information 1 Access the web interface Refer to page 7 if needed 2 Click the Wireless link from the top of the screen 3 Click Wifi Multimedia from the left side of the screen The Wifi Multimedia fields are explained following this screen example Wireless Radio Primary Network eAccess Control Advanced Bridging Wifi Multimedia MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS Wireless Wi Fi Multimedia WMM Support No Acknowledgement Off ES Power Save Support On E Apply 15 1023 3008 1504 15 1023 15 1023 6016 3008 TUI 3264 1504 Label Description WMM Support Select On or Off to turn on or off WMM support No Acknowledgement DDW3612 Subscriber User Guide July 2010 critical data Select On or Off to turn on or off the acknowledgement of data frames In QoS mode frames to send can have two values QosAck and QosNoAck Frames with QosNoAck are not acknowledged thus avoiding the retransmission of highly time 49 3 8 Wireless 50 Power Sa
60. policy If the checkbox is unselected the policy is not active To remove a policy select the policy from the drop down list and click the Remove button Days to Block Select the days to block Internet access The internet access times for the days selected to block are defined in the following fields Time to Block All Day Select All Day to eliminate all access during the days selected to block Or enter a specific time range in the Start and End fields Apply Click to save all changes 3 10 4 Parental Control Event Log The Event Log option displays Parental Control event log reporting 1 Access the web interface Refer to page 7 if needed 2 Click the Parental Control link from the top of the screen 3 Click Event Log from the left side of the screen The Event Log fields are explained following this screen example Parental Control eUser Setup eBasic eTod Filter Event Log ee MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS Parental Control Event Log Label Description Last Occurrence Displays the time when the last event occurred Action Displays what is done by parental control including dropping or permitting access requests Target Displays the destination IP address of a certain access request User Displays the user who triggered this event log Source Displays the source IP address of this event Re
61. reen example Note Wireless default values are discussed in Default Values on page 4 Wireless Wireless Primary Network Radio Primary Network DDW361266 90 4C E5 6B D3 45 ary Netwo Access Control vient Enabled v ToL Sonny Coola 3 V v Advanced Network Name 55w361266 wes i 7 S SSID a Bridging Closed 5 ca Wl L Wifi Multimedia Network 52 gt e J The physical button on the AP vill provision wireless clients using WPA Wi Fi Protected Setup WPS WPA PSK Enabled M Device Name UbeeAP WPA2 WPA2 PSK Disabled W WPS Setup AP WPA WPA2 Encryption LUKIP AES NG PIN 12345670 L Configure WPA Pre eeeeeccececco E Shared Key Show Key WPS Add Client RADIUS SS Add a client OPush Button S pin Server RADIUS Port PIN 0 0 RADIUS Key Group Key Rotation 0 Interval WPA WPA2 ______ Re auth Value Range 1 65535 Interval WEP Encryption Shared Key Authentication 802 1x Authentication Network Key 1 Network Key 2 Network Key 3 Network Key 4 Current Network Key PassPhrase Label Description Primary Network Select to Enable or Disable the primary network Network Name Enter the unique SSID of the cable modem or accept the default Refer to page 4 for more information on the SSID Closed Network If Enable is selected the selected SSID is hidden and is undiscoverable by wireless clients unless manually setup on the clie
62. s Gateway MAC Address Displays the Media Access Control MAC address of the residential gateway Internet IP Address Displays the Internet IP address obtained from the service provider Subnet Mask Displays the subnet mask of the Internet IP address Default Gateway Displays the default gateway IP address DNS Displays the DNS server IP address DHCP Remaining Time Displays the remaining DHCP lease time before expiration Refresh DDW3612 Subscriber User Guide July 2010 Click to refresh the information 19 3 7 Gateway 20 Label Ubee Interactive Description Local Settings Gateway IP Address Displays the local IP address of the LAN interface Subnet Mask Displays the subnet mask value DHCP Server Displays the status of the DHCP sever feature Enabled Disabled NAT Displays the status of the NAT feature Enabled Disabled Wireless Status Displays the status of the wireless feature Enabled Disabled Operating Mode Displays what mode the router is working in Bridge NAT Router or NAT Router Note Firewall menu options are not available when the device is in Bridge mode Firewall options are available only when the device is in NAT NATRoute or Route modes Private IP Range Displays the private IP address assigned to DHCP client Public IP DHCP Server Range Displays the Public IP DHCP Server Range
63. s and allow any wireless client to connect to this wireless router Note however if you use other security mechanisms for access to the wireless network clients must still adhere to those restrictions Select Allow to create a list of wireless clients that can connect to the wireless network Enter the MAC Addresses of these clients in the MAC Addresses fields All MAC addresses not on the list will not be allowed access to your wireless network Select Deny to create a list of wireless clients that you do not want to have access to your wireless network Enter the MAC Addresses of these clients in the MAC Addresses fields 44 DDW3612 Subscriber User Guide July 2010 Ubee Interactive MAC Addresses 3 8 Wireless Input the MAC addresses You may consider cutting and pasting MAC addresses from the connected clients list at the bottom of the screen Apply Click to save Connected Clients List of current connected Wireless client listed by MAC address Fields definitions are Age s The duration since the wireless client s polled values were sent to the wireless router The values include all information shown on this screen The lower the number the more current its data RSSI dBm Received signal strength from the device to the wireless cable modem This value is commonly used to assist in troubleshooting wireless performance issues A signal strength of 30dBm to 67dBm is considered optimal Levels of 67dBm and lo
64. s bridge devices storing and forwarding data Gateway Pass Through between LAN interconnections 1 2 Access the web interface Refer to page 7 if needed Click the Gateway link from the top of the screen Click Pass Through from the left side of the screen The Pass Through fields are explained following this screen example Ca Basic Gateway Setup eInformation Advanced Gateway Pass Through MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS Setup Index MAC Address Clear DHCP T oo amp 00 joo loo kloo oo o eStatic Lease 7 DDNS 2 oo 00 5 00 00 00 00 Time 3 o0 L oo oo oo k oo oo o Advanced Gateway i 7 7 7 1 Setup 4 joo 00 koo loo koo oo o sapuang 5 oo k oo oo k oo k oo oo o eMAC Filtering eIP Filtering 6 00 00 4 00 00 00 00 oO Port Filtering 7 oo koo koo joo koo 00 o Forwarding 8 oo 5 00 00 koo koo 00 ePort Triggering J J J J idl ePass Through eDMZ Host Label Description Index Index number of the pass through rule MAC Address Input the host s MAC address Clear Click to save Apply Select the box to delete this rule DDW3612 Subscriber User Guide July 2010 Ubee Interactive Ubee Interactive 3 7 Gateway 3 7 15 Gateway DMZ Host The DMZ Host option allows you to configure a host IP address to be exposed or visible to
65. selected clients are required to enter the PIN in order to access the wireless cable modem For push button a client pushes a button either on the device or in software on the device and then on the wireless cable modem to establish secure communications Apply DDW3612 Subscriber User Guide July 2010 Click Apply to save WPS configurations 43 3 8 Wireless Ubee Interactive 3 8 3 Wireless Access Control The Access Control option allows you to configure what clients can access your wireless network 1 Access the web interface Refer to page 7 if needed 2 Click the Wireless link from the top of the screen 3 Click Access Control from the left side of the screen The Access Control fields are explained following this screen example MODEM GATEWAY WIRELESS VPN FIREWALL PARENTAL CONTROL TOOLS La Wireless Wireless Access Control eRadio ePrimary Network Wireless Interface DDW361266 90 4C E5 6B D3 45 jJ eAccess Control Advanced MAC Restrict Mode Disabled Bridging MAC Addresses Wifi Multimedia Connected Tit a aaa Baa aaa 00 21 6A 44 0C 12 1 0 33 192 168 0 4 your a9279112e3 Label Description Wireless Interface Select the wireless interface in order to set access control parameters MAC Restrict Mode Use this feature to control wireless access to your network by MAC address Select Disable to turn off MAC Restriction
66. ss for all wired LAN hosts that connect to the DDW3612 Wireless Cable Modem Gateway LAN MAC Address Displays the LAN interface s hardware address WAN IP Address Displays the current WAN public IP address that is obtained from the service provider WAN MAC Address Displays the WAN interface s hardware address Duration Displays the accumulated time since successfully acquiring a WAN public IP address Expires Displays the remaining time before the expiration of the WAN IP address if applicable Release WAN Lease Click to release the WAN public IP address Renew WAN Lease Refresh DDW3612 Subscriber User Guide July 2010 Click to renew the WAN IP address Click to refresh the status of this page 21 3 7 Gateway Ubee Interactive Label Description WAN Connection Type Select the WAN connection type For each type different data entry is required as explained below 1 DHCP The WAN interface is set to be a DHCP client and the IP address is assigned by the service provider s DHCP server 2 Static IP For Static IP you must manually enter the IP address for the WAN interface 3 PPTP DHCP For Point to Point Tunneling Protocol PPTP you must enter a username password and the PPTP server s IP address Host Name Enter the host name for the router This may be required by some service providers Domain Name Enter the domain for the router This may be required b
67. ssword option allows you to change the password for the user login on the DDW3612 Wireless Cable Modem Gateway This login is used to access this web interface 1 Access the web interface Refer to page 7 if needed 2 Click the Tools link from the top of the screen 3 Click Password from the left side of the screen The Password fields are explained following this screen example UI Authentication eFactory Default Operation Mode MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS ees TOOLS Tools Password ePing a Tiren Route Master privilege mode Client List New Password ePort Configuration Confirm Password Password End User New User name user New Password Confirm Password Apply Label Description Master N A for end users New Password Confirm Password End User Enter a new user name if desired for the user account to the New User web interface of the DDW3612 Wireless Cable Modem Name Password Confirm Gateway See page 4 for more information Enter the new Password Password Re enter the password to Confirm Click Apply to DDW3612 Subscriber User Guide July 2010 save the changes 65 3 11 Tools Ubee Interactive 3 11 5 Tools Factory Default The Factory Default option allows you to restore factory defaults to the system All parameters set in the device will be reset Select the items to reset and select the option to Rese
68. start Port End Port Port Filtering p 85th z r Forwardin ues BEC aa CG Pass Through o o o 0 Both DMZ Host fo fa fo 0 Both v IP Mapping p b p f etsi o o o o Both I fo o fo 0 Both I fo o o 0 Both O fo o fo n Both o o o Both x E Label Description Trigger Range The trigger port is a port or a range of ports that triggers the router to record the IP address of the LAN computer that sent the traffic to a server on the WAN Start Port Enter a port number or the starting port number in a range of port numbers End Port Enter a port number or the ending port number in a range of port numbers Target Range Target Range is a port or a range of ports that a server on the WAN uses when it responds to service requests The router forwards the traffic with this port or range of ports to the client computer on the LAN that requested the service Start Port Enter a port number or the starting port number in a range of port numbers DDW3612 Subscriber User Guide July 2010 Ubee Interactive 3 7 Gateway End Port Enter a port number or the ending port number in a range of port numbers Protocol Define the protocol type for this rule UDP TCP or Both Enable Click to activate this rule Apply Click to save 3 7 13 Additional Information Port Triggering Some services use a dedicated range of ports on the client side and a dedicated rang
69. t the System Note Restoring factory defaults to the system resets the user and mso logins to the device Refer to page 4 for the default values 1 Access the web interface Refer to page 7 if needed 2 Click the Tools link from the top of the screen 3 Click Factory Default from the left side of the screen The Factory Default fields are explained following this screen example MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS EEUU TOOLS Tools Factory Defaults ePing Saca R ia Allows you to restore factory defaults to the system Client List Restore Factory Defaults O Yes No ePort Configuration eUI Authentication Password Allows you to restore factory defaults to the Firewall and Content eFactory Default Filter Operation Mode Restore User Factory Defaults Oves 9 No Allows you to reset the system Reset The System OYes No Apply Label Restore Factory Defaults Description Select Yes to have the wireless router reset all configured options in the device to factory default settings Restore User Factory Defaults Select Yes to restore the wireless router to default settings for the firewall and content filter settings This operation does not require a reset of the system discussed below Reset The system Select Yes to power cycle and rest the wireless router Apply 66 Click Apply to complete the options selected in this screen
70. tional Troubleshooting Information llle 11 3 Web User Interface Instructions ansann nnnnnannnnnaa aan 12 3 1 Cable Modem Information cece eee 12 3 2 Cable Modem Status es 13 3 3 Cable Modem Downstream ee 14 3 4 Cable Modem Upstream 00 ccc es 15 3 5 Cable Modem Operation Config 0 026 eee 16 3 6 Cable Modem Event Log etre Rete she AN mme NG Td 18 3 7 aate Way isi ere eos nce esos Oa eA e d V e a en hehe olea eei aa rre 19 3 7 1 Gateway Informallori a2 xx ea e e one RR SES E 19 3 7 2 Gateway Setups 402 cxx X DET eee OR Ye MURS hwa ny 21 dore Gateway s DM CP sss aunt Fein gay di Gh 4 PANA Ba qoe NAG d mer dard NG 22 3 74 Gateway Static Lease 0 00 AG 24 3 7 9 Gateway DDNS 24 aa aie ed Rame ew a Er a eed kaa 25 3 7 6 Gateway Time suse kr PLAN wea hed whee eRe ee ether a s 26 3 7 7 Gateway OO ss barum pedi ais aa tiat hk ahah edis eti Bayang 27 3 7 8 Gateway Mac Filtering ots eee ee a ae ee ete ee 28 3 7 9 Gateway IP Filtering mak cad Pb tale de ead t aite US a aie amp 29 3 7 10 Gateway POrtFiltering s sec ee ek ey REED EA E 30 3 7 11 Gateway Forwarding 4 uu expe oaths eio Spir Ee oae x on xe d eg 31 3 7 12 Gateway Port Triggering aaa 34 3 7 13 Additional Information Port Triggering 0 00 eee eere 35 3 7 14 Gateway Pass Through www oc ase ede rtt KIT cae eee Ratten 36 3 7 15 Gateway DMZ
71. try channel number and bandwidth control 1 Access the web interface Refer to page 7 if needed 2 Click the Wireless link from the top of the screen 3 Click Radio from the left side of the screen The Radio fields are explained following this screen example MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS a gay Wireless Wireless Radio eRadio ee Wireless Interfaces DDW361266 90 4C E5 6B D3 45 ePrimary Network Wireless Enabled ccess Control Country UNITED STATES vj Advanced 1 ds S Output Power 100 eBridging aaa d 802 11 Band 2 4 Ghz Wifi Multimedia r 802 11 n mode Auto W Bandvidth 20 Mhz Sideband for Control Channel 40 Mhz only Control Channel 1 M Current 1 Apply if Restore Wireless Defaults J Label Description Wireless Interfaces Displays the Wireless name MAC address Wireless Displays the wireless radio s status Enabled or Disabled Country Select the country where you use this device Output Power Set the percent of the Output Power for the radio 802 11 Band You can choose 2 4Ghz or 5 Ghz Note The distance coverage for 5Ghz is less than 2 4Ghz DDW3612 Subscriber User Guide July 2010 39 3 8 Wireless 40 802 11 n Mode Bandwidth Ubee Interactive Select Auto to use 802 11 n mode when possible This mode has a significant increase in the maximum raw OSI phys
72. twork synchronized A beacon includes information regarding the wireless networks service area the access point address the broadcast destination addresses a time stamp delivery traffic indicator maps and the Traffic Indicator Message TIM DTIM Interval Specify the DTIM interval from 3 to 255ms This value indicates how often the DDW3611 sends out a Delivery Traffic Indication Message DTIM Lower settings result in more efficient networking while preventing your wireless clients from dropping into power saving sleep mode Higher settings allow your wireless clients to enter sleep mode thus saving power but interferes with wireless transmissions Fragmentation Specify the fragmentation threshold packet size between 256 Threshold 2346 bytes Fragmentation takes place when a packet s size exceeds the fragmentation threshold RTS Threshold Specify the RTS threshold from 0 to 2347ms This setting determines how large a packet can be before the DDW3611 coordinates transmission and reception to ensure efficient communication This value should remain at its default setting of 2347 bytes If you encounter inconsistent data flow minor modification to this setting is recommended 46 DDW3612 Subscriber User Guide July 2010 Ubee Interactive NPHY Rate 3 8 Wireless Set the Physical Layer NPHY rate These rates are only applicable when the 802 11n mode is configured as Automatic 802 11n Protection If you sele
73. ve Support Ubee Interactive Select On or Off to turn on or off power savings WMM Power Save increases the efficiency and flexibility of data transmission Specifically the wireless client device can doze between packets to save power while the wireless access point buffers downlink frames The application chooses the time to wake up and receive data packets to maximize power conservation without sacrificing Quality of Service EDCA AP Parameters Enhanced Distributed Channel Access Access Point In this area of the screen four Access Categories ACs are listed to prioritize wireless network traffic Refer to the next row below AC BE AC BK AC VI AC VO The Wi Fi Multimedia feature prioritizes traffic according to four access categories ACs AC BE Best Effort medium throughput and delay Most traditional IP data is sent to this queue AC BK Background high throughput Bulk data that requires maximum throughput and is not time sensitive is sent to this queue for example FTP data AC VI Video AC VO Voice CWmin CWmax AIFSN For each AC set the following fields CWmin CWmax AIFS Interframe Space Back off Counter TXOP b Limit usec TXOP a g Limit usec Discard Oldest First Enter a TXOP limit Each AC is assigned a Transmit Opportunity TXOP A TXOP is a bounded time interval during which a station can send as many frames as possible as long as the duration of the transmissio
74. ve an application or service running on your local network on a local host that cannot be accessed from the internet directly e g a request to a local audio server Port forwarding simply tells the cable modem to which computer on the local area network to send the data Here are some examples U XBOX PlaySation Some games applications may require port forwarding Q Home Security Systems Some security systems that use the internet may require port forwarding U Audio Servers VOIP Port forwarding may be required to fully enable these applications services Note If your host system s applications do not have communications issues with the internet Forwarding is not needed You will need two major pieces of information to setup forwarding U IP address s of local host systems e g XBOX for which you need to setup a port forwarding rule See the continuing discussion below for how to obtain the IP address s Q The port numbers that a local host s application listens to for incoming requests data e g a game or other service These port numbers should be available in the documentation associated with the application You can also refer to http portforward com for more information The following tasks are recommended to support the setup of forwarding rules L Enable UPNP Universal Plug and Play This may resolve the issue you have without the need to set forwarding rules Access the web interface of the c
75. w the following screen example eInformation eStatus eUpstream MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS UU CABLE MODEM Cable Modem Status Downstream Acquired Downstream Channel 621 000000 MHz Primary Downstream Locked Operation Config Ranged Upstream Channel 35 800000 MHz Success Event Log CM Provisioning State OK Operational Label Description Acquired Displays a Downstream channel that the cable modem is trying to Downstream lock to and the progress Channel Ranged Upstream Channel Displays an Upstream channel that the device is trying to range with and the progress CM Provisioning State After the physical initialization the cable modem will be configured by a DHCP server from the service provider Once the cable modem obtains an IP address the cable modem s status is OK The Status column also shows the connection progress The Comments column displays the messages indicating connection error information if errors occur Refresh DDW3612 Subscriber User Guide July 2010 Click to refresh the status information 13 3 3 Cable Modem Downstream Ubee Interactive 3 3 14 Cable Modem Downstream This section explains how to use the Downstream screen of the web interface The Downstream screen displays detailed information on the device s connection to downstream channels from the service provider 1 Access th
76. wer e g 70 80 etc will have a downward impact on wireless data throughput Refer to Wireless Network Deployment and Troubleshooting on page 52 for more information IP Address The IP address assigned to this wireless client Host Name The host name of the wireless client 3 8 4 Wireless Advanced The Advanced option allows you to configure data rates and WiFi thresholds Note This feature is available when logged into the device using the MSO user login Refer to page 4 for more information 1 Access the web interface Refer to page 7 if needed 2 Click the Wireless link from the top of the screen 3 Click Advanced from the left side of the screen The Advanced fields are explained following this screen example Wireless Radio Primary Network eAccess Control Advanced Bridging Wifi Multimedia n om Wireless Advanced MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS 54g Mode 54g Auto Basic Rate Set Defauit 1 54g Protection Auto 1 XPress Technology Disabled i Rate Auto E Beacon Interval 100 Value Range 1 65535 DTIM Interval 1 Fragmentation Threshold 2346 RTS Threshold 2347 NPHY Rate Auto 5 802 11n Protection Auto lad Multicast Rate Apply DDW3612 Subscriber User Guide July 2010 45 3 8 Wireless Ubee Interactive Label Description 54g
77. wer Level Displays the receiver power level after ranging process DDW3612 Subscriber User Guide July 2010 Ubee Interactive 3 4 Cable Modem Upstream Label Description RxMER The Receiver Modulation Error Ratio is used to quantify the performance of a digital radio receiver in a communications system using digital modulation Correctable Codewords Displays the quantity of codewords which are correctable Uncorrectable Codewords Displays the quantity of codewords which are not correctable 3 4 Cable Modem Upstream This section explains how to use the Upstream screen of the web interface The Upstream screen displays detailed information on the device s connection to upstream channels to the service provider 1 Access the web interface Refer to page 7 if needed 2 Click the Upstream link from the left side of the screen Field explanations are listed below the following screen example MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS I TEC CABLE MODEM Cable Modem Upstream Information Status Channel Type 1 1 2 0 N A N A N A SEMEN Channel Id 4 N A N A N A Upstream Frequency 1 Operation Config HZ 35800000 N A N A N A Event Log Ranging Status Success N A N A N A Modulation 64QAM N A N A N A Symbol Rate j fa ma 5120 N A N A N A Mini Slot Size 4 N A N A N A Power Level dBmV 46 7 N A N A N A T1 Timeouts 0 N A N A N A
78. wer case Example DDW36127CD4BE The device MAC address can be found on the device label or refer to Cable Modem Information on page 12 5 Confirm connectivity by opening a web browser and going to any web site for example http www wikipedia org Note If having wireless issues or questions refer to Wireless Network Deployment and Troubleshooting on page 52 2 3 2 Additional Troubleshooting Information Use the following tips for troubleshooting the installation C1 None of the LEDs are on when power on the Wireless LAN Cable Modem L Check the connection between the power adapter and the cable modem Power off cable modem and wait for 5 seconds and power on the modem again If the problem still exists there may have a hardware problem U The Ethernet 1 2 3 or 4 LED on the cable modem is not lit Q Try restarting the computer so that is could re establish a connection with the cable modem U Check for a resource conflict Windows users only To do this 1 Right click on the My Computer icon on your desktop and choose Properties 2 Click the Device Manager tab and look for a yellow exclamation point or red X over the NIC in the Network Adapters field If you see either one you may have an IRQ conflict Refer to the manufacturers documentation or you cable service provider for further assistance Q Verify that TCP IP is the default protocol for your network interface card NIC U Power cyc
79. will show STATIC IP ADDRESS Select Click the Select radio button to reserve the current private IP address to be assigned to this host statically Click Apply to save all changes Force Available DDW3612 Subscriber User Guide July 2010 Click Force Available to activate a selected rule in the DHCP Clients List and assign IP addresses Note The Select checkbox must be clicked 23 3 7 Gateway 24 3 7 4 Ubee Interactive Gateway Static Lease The Static Lease option allows you to assign static IP addresses to clients on your network within a range 1 2 Access the web interface Refer to page 7 if needed Click the Gateway link from the top of the screen Click Static Lease from the left side of the screen The Static Lease fields are explained following this screen example MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS Basic Gateway Setup Gateway DHCP Static Lease Information Setup Note If some IP addresses turn to red color you should check the DHCP pools Een Current DHCP Server IP Ranges information eDHCP Private IP Range 192 168 0 10 192 168 0 254 eStatic Lease Public IP Range 0 0 0 0 0 0 0 0 Index MAC Address IP Address Enabled Clear eDDNS eTime ds oo kloo koo joo joo joo 0 0 0 0 Oo E Advanced Gateway SEIN E ta EUM Setup 2 00 0
80. wing screen example MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS rs CABLE MODEM Cable Modem Operation Configuration eInformation Status Network Access Allowed Dovinstream Maximum Number of CPEs 1 Upstream Baseline Privacy Enabled Confi Sh E CSIS 3 0 Operation Config DOCSIS Mode DOCSIS 3 0 sEvent Log SFID 3558718 Priority 1 Max Traffic Rate Max Traffic Burst Max Concatenated Burst 1522 bytes SFID 3558717 Priority 2 Max Traffic Rate 2200000 bps Max Traffic Burst 5000000 bytes Max Concatenated Burst 4056 bytes Scheduling Type Best Effort 13200000 bps 10000000 bytes DDW3612 Subscriber User Guide July 2010 Ubee Interactive 3 5 Cable Modem Operation Config Label Description Network Access Displays the status of cable modem Denied means no connectivity is established Allowed means connectivity is established to Internet Maximum Number of CPEs Displays the maximum number of Ethernet devices that can be connected LAN side to access the network internet at the same time Baseline Privacy Displays highlighted device configurations like PHS Enabled and the other examples shown in the screen example DOCSIS Mode Displays the DOCSIS version used in the device Primary Downstream Service Flow SFID Displays the frequency ID of the downstream service flow Priority Displays the use prior
81. y RADIUS Server Input the IP address of RADIUS server if used RADIUS Port Enter a RADIUS port number when WPA or 802 1x network authentication is selected RADIUS Key Enter the RADIUS Key when WPA or 802 1x network authentication is selected Group Key Rotation Interval Allows the wireless router to generate the best possible random group key and update all the key management capable stations periodically WPA WPA2 Re auth Interval 42 Wireless router if using WPA PSK key management or RADIUS server if using WPA key management sends a new group key out to all clients The re keying process is the WPA equivalent of automatically changing the WEP key for a wireless access point and all stations in the WLAN on a periodic basis Setting of the WPA Group Key Update Timer is also supported in WPA PSK mode DDW3612 Subscriber User Guide July 2010 Label 3 8 Wireless Description WEP Encryption If you don t have WPA 2 aware wireless clients then use WEP key encrypting A higher bit key offers better security WEP encryption scrambles the data transmitted between the wireless stations and the DDW3612 Wireless Cable Modem Gateway to keep network communications private It encrypts unicast and multicast communications in a network Both the wireless stations and the DDW3612 Wireless Cable Modem Gateway must use the same WEP key Data Encryption can be set to WEP 128 bit 64 bit or Disable
82. y some service providers MTU Size Enter the Maximum Transmission Unit size which defines the largest size of the packet or frame that the device can transfer 256 1500 If this is not given by the Service Provider leave it as is using O for the default Apply Click to save all changes made in the screen 3 7 3 Gateway DHCP The DHCP option allows you to configure DHCP specific behavior on the device 1 Access the web interface Refer to page 7 if needed 2 Click the Gateway link from the top of the screen 3 Click DHCP from the left side of the screen The DHCP fields are explained following this screen example MODEM GATEWAY WIRELESS VPN ROUTING FIREWALL PARENTAL CONTROL TOOLS Basic Gateway Setup Gateway DHCP Information eSetup HCP D DHCP Server ves Ono eStatic Lease Starting Address Set eDDNS Private Starting Address 192 168 0 10 1 253 Number of CPEs 245 Time Public Starting Address 0 0 0 0 14254 Number of CPEs g Advanced Gateway Setup Lease Time 3600 eOptions Apply MAC Filtering DHCP Clients IP Filtering MAC Address IP Address Subnet Mask Duration Expires Select ePort Filtering D 00 H 01 abot E 002170dd886b 192 168 000 011 255 255 255 000 W00 clog jas ds O eForwarding ePort Triggering Current System Time i i ePass Through Force Available eDMZ Host 22 DDW3612 Subscriber User Guide July 2010 Ubee Interactive La

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