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Monitoring Novell GroupWise Components

1. Monitoring the Groupwise Internet Agent GWIA Monitoring the GroupWise Internet Agent GWIA The GWIA allows communication between GroupWise users and users of other messaging systems who use the Internet to send e mail Problems in the GWIA if not resolved in time could close all doors of communication across messaging systems To avoid this the GWIA has to be continuously monitored eG Enterprise provides out of the box not one but two specialized monitoring models for the GWIA component i e one for every operating system on which the component executes While the GWIA component on Netware can be managed as Groupwise Internet Agent Netware the one on Windows can be managed as Groupwise Internet Agent Win Figure 2 1 below depicts the Groupwise Internet Agent Netware model GW IA Mail GW IA Service Application Processes Operating System Figure 2 1 Layer model of GWIA Though both the Groupwise Internet Agent Win and Groupwise Internet Agent Netware models share the same set of layers the difference lies in the tests mapped to the operating system specific layers in other words the bottom 4 layers of Figure 2 1 To know the details of tests mapped to these 4 layers on Windows environments refer to the Monitoring Unix and Windows Servers document Similarly to know which tests are associated with these 4 layers on Netware refer to Chapter 4 in the Monitoring Applications that Support the Host Reso
2. and high priority user messages versus normal and low priority user messages Post office disk space MB If this value is very low free some problem space on this volume Indicates the disk space available in the volume on which the Post office resides Mtp status Number The status indicators are Indicates the status of the Message Transfer Protocol MTP 0 Unknown gt 1 Closed gt 2 Open gt 3 Sendopen gt 4 Receiveopen If the status is unknown restart the POA If the status is closed start the MTP to send and receive threads 4 1 3 PoaClientSvrs Test This test reports the performance metrics pertaining to the GroupWise client connections of the GroupWise Post Office Agent POA Purpose Reports the performance metrics pertaining to the GroupWise client connections of the GroupWise Post Office Agent POA Target of the test A GWPOA application Agent deploying the test A remote agent 41 Monitoring the Groupwise Post Office Agents POA Configurable parameters for the test 1 2 3 4 10 11 12 13 14 15 TEST PERIOD How often should the test be executed Host The host for which the test is to be configured port The port at which the server listens snmpport The port at which the server exposes its SNMP MIB The default is 161 SNMPVERSION By default the eG agent supports SNMP version 1 A
3. parameters for the test 1 2 3 4 10 11 12 13 14 TEST PERIOD How often should the test be executed Host The host for which the test is to be configured port The port at which the server listens snmpport The port at which the server exposes its SNMP MIB The default is 161 SNMPVERSION By default the eG agent supports SNMP version 1 Accordingly the default selection in the snmpversion list is v1 However if a different SNMP framework is in use in your environment say SNMP v2 or v3 then select the corresponding option from this list SNMPCommunity The SNMP community name that the test uses to communicate with the target server This parameter is specific to SNMP v1 and v2 only Therefore if the snmpversion chosen is v3 then this parameter will not appear username This parameter appears only when v3 is selected as the snmpversion SNMP version 3 SNMPv3 is an extensible SNMP Framework which supplements the SNMPv2 Framework by additionally supporting message security access control and remote SNMP configuration capabilities To extract performance statistics from the MIB using the highly secure SNMP v3 protocol the eG agent has to be configured with the required access privileges in other words the eG agent should connect to the MIB using the credentials of a user with access permissions to be MIB Therefore specify the name of such a user against the username parameter authpass
4. Specify the password that corresponds to the above mentioned username This parameter once again appears only if the snmpversion selected is v3 confirm password Confirm the authpass by retyping it here authtype This parameter too appears only if v3 is selected as the snmpversion From the authtype list box choose the authentication algorithm using which SNMP v3 converts the specified username and password into a 32 bit format to ensure security of SNMP transactions You can choose between the following options gt MD5 Message Digest Algorithm gt SHA Secure Hash Algorithm encryptflag This flag appears only when v3 is selected as the snmpversion By default the eG agent does not encrypt SNMP requests Accordingly the encryptflag is set to NO by default To ensure that SNMP requests sent by the eG agent are encrypted select the YES option encrypttype If the encryptflag is set to YES then you will have to mention the encryption type by selecting an option from the encrypttype list SNMP v3 supports the following encryption types gt DES Data Encryption Standard gt AES Advanced Encryption Standard encryptpassword Specify the encryption password here confirm password Confirm the encryption password by retyping it here 31 Monitoring the Groupwise MTAs 15 mtadomainname The name of the domain on which the MTA has been installed 16 timeout Specify the duration in seconds wi
5. Win Figure 4 1 depicts the Groupwise Post Office Netware monitoring model GW POA Service Application Processes Network Operating System Figure 4 1 Layer model of aGWPOA Though both the Groupwise Post Office Netware and Groupwise Post Office Win models share the same set of layers the difference lies in the tests mapped to the operating system specific layers in other words the bottom 4 layers of Figure 4 1 To know the details of tests mapped to these 4 layers on Windows environments refer to the Monitoring Unix and Windows Servers document Similarly to know which tests are associated with these 4 layers on Netware refer to Chapter 4 in the Monitoring Applications that Support the Host Resources MIB document Since the bottom layers of Figure 4 1 have all been dealt with in other documents let us simply focus on the top layer of Figure 4 1 36 Monitoring the Groupwise Post Office Agents POA 4 1 The GW POA Service Layer Using the tests associated with it the GW POA Service layer indicates the following gt Availability and responsiveness of the POA gt How well the POA processes messages gt How well the POA handles client server requests gt The health of the POA s admin thread GW POA Service Search 7 all E v PozAdminThreads E POA CHENNALNOVELL E gt PoaclientSvrs E POA CHENNAINOVELL PoaPort 1677 E v Poa E POA CHENNAILNOVELL Figure 4 2 The tests associat
6. again appears only if the snmpversion selected is v3 confirm password Confirm the authpass by retyping it here authtype This parameter too appears only if v3 is selected as the snmpversion From the authtype list box choose the authentication algorithm using which SNMP v3 converts the specified username and password into a 32 bit format to ensure security of SNMP transactions You can choose between the following options gt MD5 Message Digest Algorithm gt SHA Secure Hash Algorithm encryptflag This flag appears only when v3 is selected as the snmpversion By default the eG agent does not encrypt SNMP requests Accordingly the encryptflag is set to NO by default To ensure that SNMP requests sent by the eG agent are encrypted select the YES option encrypttype If the encryptflag is set to YES then you will have to mention the encryption type by selecting an option from the encrypttype list SNMP v3 supports the following encryption types gt DES Data Encryption Standard gt AES Advanced Encryption Standard encryptpassword Specify the encryption password here confirm password Confirm the encryption password by retyping it here 13 Monitoring the Groupwise Internet Agent GWIA 15 timeout Specify the duration in seconds within which the SNMP query executed by this test should time out in the TIMEOUT text box The default is 10 seconds Outputs of the test On
7. document management services It also delivers secure instant messaging tools and offers mobile access capabilities Owing to its diverse capabilities GroupWise components play a very crucial role in the delivery of many business critical applications Operational issues with any GroupWise component can thus have serious repercussions on service performance Therefore in order to ensure high availability and uninterrupted delivery of the service continuous monitoring of the GroupWise components is essential eG Enterprise provides specialized models for monitoring each of the following key GroupWise components gt GroupWise Internet Agent GWIA gt GroupWise Message Transfer Agent MTA gt GroupWise Post Office Agent POA gt GroupWise Web Access Agent GwWeb Once you SNMP enable the components and feed the eG Enterprise system with the SNMP port and community string the eG agent can easily contact the SNMP MIB of GroupWise to extract the measures of interest What more these monitoring models do not even require an agent to be installed on the monitored system If a target server device supports the HOST RESOURCES MIB then eG Enterprise can provide in depth insights into the performance of those targets in a non intrusive agentless manner For more details related to Agentless Monitoring by eG Enterprise refer to the eG User Manual This document will discuss each of the above mentioned monitoring models in great detail
8. eG agent are encrypted select the YES option encrypttype If the encryptflag is set to YES then you will have to mention the encryption type by selecting an option from the encrypttype list SNMP v3 supports the following encryption types gt DES Data Encryption Standard gt AES Advanced Encryption Standard encryptpassword Specify the encryption password here confirm password Confirm the encryption password by retyping it here Webagentname The distinguished name of the WebAccess agent 52 Monitoring Groupwise WebAccess GwWeb 16 timeout Specify the duration in seconds within which the SNMP query executed by this test should time out in the TIMEOUT text box The default is 10 seconds Outputs of the One set of results for the name specified test Measurement Measurement Measurement Interpretation made by the Unit P test Request rate Reqs Sec A high value over a long period of time may be indicative of an excessive load on the agent Indicates the rate at which requests were serviced by the GwWeb Request failures Reqs Sec This value must be low A high value over a period of time indicates a problem in performance Indicates the number of failed requests per second Available threads Number If this value remains as O for a considerable period of time increase the total number of threads Indicates the number of available threads Busy threads
9. encryptpassword Specify the encryption password here confirm password Confirm the encryption password by retyping it here 24 Monitoring the Groupwise MTAs 15 mtadomainname The name of the domain on which the MTA has been installed 16 timeout Specify the duration in seconds within which the SNMP query executed by this test should time out in the TIMEOUT text box The default is 10 seconds Outputs of the test One set of results for every domain specified Measurements Measurement Measurement Interpretation made by the Unit P test Total domains Number Indicates the number of domains serviced by this MTA Closed domains Number If the value is greater than 0 identify Indicates the number of the closed domains and determine the closed domains serviced reason for their non availability by this MTA Domain closure could occur due to the following reasons gt Improper domain link configuration If the domain link of the closed domain is found to be improperly configured then configure it correctly gt Threads executing on the MTA stop functioning In this case restart the MTA to ensure that the threads start executing gt MTA crash Here again revive the MTA by restarting it Total postoffices Number Indicates the number of post offices serviced by this MTA Closed postoffices Number If the value is greater than 0 identify Indicates the number of closed po
10. mails and poor by the GWIA The performance of the server WPCSOUT directory stores these messages Messages in input Number A consistently high value may be indicative of queue Indicates the number of messages to be processed by the GWIA The WPCSIN directory stores these messages MTA domain link failure Check whether all MTAs are running and their link configurations are correct Monitoring the Groupwise Internet Agent GWIA Messages in hold Number A consistently high value indicates a problem in queue processing the withheld mails Indicates the number of messages in the GWHOLD directory that are scheduled for delayed delivery Messages in problem Number If this value is too large recover messages from directory the GWPROB directory To perform this Indicates the number messages in the GWIA s problem directory GWPROB These are usually messages that have been corrupted during transmission or that have the wrong Internet address recovery copy the message files from the GWPROB directory into the RECEIVE directory with a new file extension 2 2 The GW IA Mail Layer This layer enables you to assess the effectiveness of each of the following services that are offered by the GWIA gt SMTP gt IMAP gt LDAP gt POP3 GW IA Mail Gwimep Gwildap GwPops aaga GwSmtp Search I al Figure 2 3 The tests associated
11. the closed facilities so Indicates the free space that normal message flow resumes available in the volume in which the domain resides 3 1 3 MtaAdminThreads Test The MtaAdminThread test measures the health of the GroupWise Message Transfer Agent s MTA admin thread Purpose Measures the health of the GroupWise Message Transfer Agent s MTA admin thread Target of the A GWMTA application test Agent A remote agent deploying the test 27 Monitoring the Groupwise MTAs Configurable parameters for the test 1 2 3 4 10 11 12 13 14 TEST PERIOD How often should the test be executed Host The host for which the test is to be configured port The port at which the server listens snmpport The port at which the server exposes its SNMP MIB The default is 161 SNMPVERSION By default the eG agent supports SNMP version 1 Accordingly the default selection in the snmpversion list is v1 However if a different SNMP framework is in use in your environment say SNMP v2 or v3 then select the corresponding option from this list SNMPCommunity The SNMP community name that the test uses to communicate with the target server This parameter is specific to SNMP v1 and v2 only Therefore if the snmpversion chosen is v3 then this parameter will not appear username This parameter appears only when v3 is selected as the snmpversion SNMP vers
12. the encrypttype list SNMP v3 supports the following encryption types gt DES Data Encryption Standard gt AES Advanced Encryption Standard encryptpassword Specify the encryption password here confirm password Confirm the encryption password by retyping it here POAname The distinguished name of the POA 39 Monitoring the Groupwise Post Office Agents POA 16 timeout Specify the duration in seconds within which the SNMP query executed by this test should time out in the TIMEOUT text box The default is 10 seconds Outputs of the test One set of results for the distinguished name specified Measurements made by the test Measurement Measurement Unit Interpretation Message rate processing Indicates the rate at which messages were processed during the last measurement period Msgs Sec This measure is indicative of the throughput of the POA If this rate is high it indicates that the POA is processing a high volume of mails A low value indicates a lower throughput Problem messages Indicates the number of problem messages Number If this value is high it indicates that a large number of problem messages are being handled by the POA Under such circumstances you should first determine the cause of the damage Sometimes a problem file can be handled successfully if re queued In such cases place the file in the proper priority 0 sub
13. then select the corresponding option from this list SNMPCommunity The SNMP community name that the test uses to communicate with the target server This parameter is specific to SNMP v1 and v2 only Therefore if the snmpversion chosen is v3 then this parameter will not appear username This parameter appears only when v3 is selected as the snmpversion SNMP version 3 SNMPv3 is an extensible SNMP Framework which supplements the SNMPv2 Framework by additionally supporting message security access control and remote SNMP configuration capabilities To extract performance statistics from the MIB using the highly secure SNMP v3 protocol the eG agent has to be configured with the required access privileges in other words the eG agent should connect to the MIB using the credentials of a user with access permissions to be MIB Therefore specify the name of such a user against the username parameter authpass Specify the password that corresponds to the above mentioned username This parameter once again appears only if the snmpversion selected is v3 confirm password Confirm the authpass by retyping it here authtype This parameter too appears only if v3 is selected as the snmpversion From the authtype list box choose the authentication algorithm using which SNMP v3 converts the specified username and password into a 32 bit format to ensure security of SNMP transactions You can choose between the following options gt MD5 M
14. to Other Objects a EGI_VOL1 GroupWise System Operations gt a g EGIVoL2 GroupWise Utilities feat gS Novell NetvVare 6 Server 600 GroupWise Diagnostics gt pd H Q Sales a amp A Security AQ GroupWise System Figure 3 4 Selecting the Properties option from the MTA application s right click menu 34 Monitoring the Groupwise MTAs Properties of MTA isha ew Roa wares j GroupWise Message Transfer Agent NetWare Loadable Module E Figure 3 5 Viewing the MTA domain name 35 Monitoring the Groupwise Post Office Agents POA Monitoring the GroupWise Post Office Agents POA A post office is a collection of user mailboxes and GroupWise objects Messages are delivered into mailboxes by the Post Office Agent POA If the POA is unavailable or very slow then many messages even some of a high priority might not be able to reach the mailboxes of recipients and would be queued instead If the situation is not rectified soon the message queue might get choked and many critical messages might be lost in the process If such ill consequences are to be avoided then the POA should be constantly monitored eG Enterprise prescribes two specialized monitoring models for the POA one for every operating system that it executes on While the POA on Netware can be monitored using the Groupwise Post Office Netware component type the one on Windows can be managed as Groupwise Post Office
15. with the GW IA Mail Layer These tests are common to both the Netware and Windows environments 2 2 1 GwSmip Test This test reports performance statistics pertaining to a GWIA application s SMTP service Monitoring the Groupwise Internet Agent GWIA Purpose Reports performance statistics pertaining to a GWIA application on Netware Windows Target of the A GWIA application test Agent A remote agent deploying the test Monitoring the Groupwise Internet Agent GWIA Configurable parameters for the test 1 2 3 4 10 11 12 13 14 TEST PERIOD How often should the test be executed Host The host for which the test is to be configured port The port at which the server listens By default this is 25 snmpport The port at which the server exposes its SNMP MIB The default is 161 SNMPVERSION By default the eG agent supports SNMP version 1 Accordingly the default selection in the snmpversion list is v1 However if a different SNMP framework is in use in your environment say SNMP v2 or v3 then select the corresponding option from this list SNMPCommunity The SNMP community name that the test uses to communicate with the target device This parameter is specific to SNMP v1 and v2 only Therefore if the snmpversion chosen is v3 then this parameter will not appear username This parameter appears only when v3 is selected as the snmpversion SNMP ve
16. AY On eee POPE REICH EEE EOP CTT TENET TRS CRITTER TTT TEMPE TT TE ET TE EET 38 4 1 3 POACIIENISVI S Testorn sn EEEE eE EEA ORe SEEVE ches eveuhdcsevsdacdsev eadeuukcndecsusequesdutentesdivestessstcetsdebuasesssediaceievcasiabosesinse 41 4 1 4 Pod dminThreads Test esiis cusesusesvcasedso uassoeesdacensosvksentssididsevoutissescntidsutevctisatoaacsavesuessuxcetacsdvestnssvscetetebersustsediecsiesuescectosnsiens 44 MONITORING GROUPWISE WEBACCESS GWWEB seesesseesessoesessossesscescesoceoessesscssessossessosecesocsoesoesoessessessesseesessossossosecesoesoessessessessessese 49 Sil THE GW WEB SERVICE LAYER sa cssssvssacsssevasevesvscvesasaessosasascvcsusavs cosa sasaveniessnesneassavevisssnesseanasvcvanssadosscsszedeansiabeteeazedesassabetedeasascbavassstaveasetees 50 BAD GwWebAgentPort Testimit n e er ARANE E AA E C E E AE E SEN AEAEE EO EA EEE ENS 50 5 1 2 GWWebA gent Testis irani ai een rt AE AENT EA EOE EEEE E E aR 51 E OISE N ORT LO n PE E AT T L E E AEAEE 55 Figure 2 1 Figure 2 2 Figure 2 3 Figure 3 1 Figure 3 2 Figure 3 3 Figure 3 4 Figure 3 5 Figure 4 1 Figure 4 2 Figure 4 3 Figure 4 4 Figure 4 5 Figure 5 1 Figure 5 2 Figure 5 3 Table of Figures Layer model of G WIA l a ota Peot asta es Geass oe RRB ss aE DST ee desea SHEE a Vea ead Seed eda ede ee The test associated with the GW IA Service layer The tests associated with the GW IA Mail Layer The layer model of a GroupWise MTA applica
17. Number Indicates the number of currently busy threads Current users Number Indicates the number of users currently connected The distinguished name has to be specified in the format lt webagentname gt lt domainname gt To know the lt webagentname gt do the following 1 First execute Novell s ConsoleOne utility This utility allows you to manage eDirectory objects rights and schema and Netware file system resources 2 Upon logging into the console you will find a tree structure in the left pane that hosts an NDS container see Figure 5 3 Expanding this container will reveal the eDirectory trees that you are currently logged into Expand the eDirectory that hosts the GwWeb application to be monitored Upon expanding the list of contexts defined within the tree will appear Next expand the context within the eDirectory which houses the GwWeb application see Figure 5 3 53 Monitoring Groupwise WebAccess GwWeb CREE e iol xi File Edit View Tools Help 2H H eEG a My World NDS Containee pa co lt eDirectory tree Console View GWA Context SS aan dp The seb of the GW Web E ADMIN_EGI B Groupwisewebaccess ccess agent Domain fh se chennai B GroupwisewebPublish B NovellSpeller name 3 GroupWiseDocumentP g EGI_SYS a GroupWiseProvider ER EGI_SYS_POOL a LDAPProvider a g EGI_VoL1 J EGIVOL2 H Novell NetWare 6 Server 600 Role Based S
18. able Active sessions Number Indicates the number of LDAP server sessions currently active Search rate Reqs Sec Indicates the rate of LDAP queries against the GroupWise Address Book Search entries Number Indicates the number of address book entries returned for the search requests 2 2 4 Gwlmap Test This test reports the performance metrics pertaining to the IMAP service provided by the GroupWise Internet Agent GWIA Purpose Reports the performance metrics pertaining to the IMAP service provided by the GroupWise Internet Agent GWIA Target of the A GWIA application test Agent A remote agent deploying the test 17 Monitoring the Groupwise Internet Agent GWIA Configurable parameters for the test 1 2 3 4 10 11 12 13 14 TEST PERIOD How often should the test be executed Host The host for which the test is to be configured port The port at which the server listens By default this is 25 snmpport The port at which the server exposes its SNMP MIB The default is 161 SNMPVERSION By default the eG agent supports SNMP version 1 Accordingly the default selection in the snmpversion list is v1 However if a different SNMP framework is in use in your environment say SNMP v2 or v3 then select the corresponding option from this list SNMPCommunity The SNMP community name that the test uses to communicat
19. additionally supporting message security access control and remote SNMP configuration capabilities To extract performance statistics from the MIB using the highly secure SNMP v3 protocol the eG agent has to be configured with the required access privileges in other words the eG agent should connect to the MIB using the credentials of a user with access permissions to be MIB Therefore specify the name of such a user against the username parameter authpass Specify the password that corresponds to the above mentioned username This parameter once again appears only if the snmpversion selected is v3 confirm password Confirm the authpass by retyping it here authtype This parameter too appears only if v3 is selected as the snmpversion From the authtype list box choose the authentication algorithm using which SNMP v3 converts the specified username and password into a 32 bit format to ensure security of SNMP transactions You can choose between the following options gt MD5 Message Digest Algorithm gt SHA Secure Hash Algorithm encryptflag This flag appears only when v3 is selected as the snmpversion By default the eG agent does not encrypt SNMP requests Accordingly the encryptflag is set to NO by default To ensure that SNMP requests sent by the eG agent are encrypted select the YES option encrypttype If the encryptflag is set to YES then you will have to mention the encryption type by selecting an option from
20. application in the example of Figure 4 5 will be POA chennai NOVELL 47 Monitoring the Groupwise Post Office Agents POA KE novell ConsoleOne Heals Plelela aivialalee sle Bf ADMIN_EGI a Qalhennal dell EGI Novell NetWare 6 Server 600 Role Based Service Properties e GroupWise System Figure 4 4 Selecting the Properties option from the POA application s right click menu Properties of POA GroupWise Post Office Agent NetWare Loadable Module xl Figure 4 5 Viewing the distinguished name of the POA application 48 Monitoring Groupwise WebAccess GwWeb Monitoring GroupWise WebAccess GwWeb GroupWise WebAccess is the World Wide Web version of GroupWise Tapping the unique and powerful functionality of GroupWise messaging GroupWise WebAccess lets you send and receive mail messages appointments tasks notes and attached files In addition you can keep track of your schedule with the Calendar download copies of documents from document libraries you have access to use Proxy to access other mailboxes search for times when participants will be available for a meeting check your shared and Find folders and more Since the WebAccess component enables users to perform many critical tasks if the component experiences performance degradations these tasks may not be completed or might take too much time to complete To avoid this the performance of the WebAccess co
21. as Enabling Service Excellence Monitoring Novell Groupwise Components eG Enterprise v6 Restricted Rights Legend The information contained in this document is confidential and subject to change without notice No part of this document may be reproduced or disclosed to others without the prior permission of eG Innovations Inc eG Innovations Inc makes no warranty of any kind with regard to the software and documentation including but not limited to the implied warranties of merchantability and fitness for a particular purpose Trademarks Microsoft Windows Windows NT Windows 2000 Windows 2003 and Windows 2008 are either registered trademarks or trademarks of Microsoft Corporation in United States and or other countries The names of actual companies and products mentioned herein may be the trademarks of their respective owners Copyright 2014 eG Innovations Inc All rights reserved Table of Contents TIN FRODUC TION iscciccctecscsceves cbsvccessestevescscnsscscsshuseont cen cessdssvanscscseeveusesoes ectboaesseshinadecdsvmacsoussusscensvuacsensuesacenswenscenteenndenevvacd ssa veassbesveeceveussnacsesescersuese 1 MONITORING THE GROUPWISE INTERNET AGENT GWIA ccsccssscssssssccssccsscscssscssccssscssccssssssccssscssssssscssasssacsscssscssscssscssscsssssosesonees 2 2 1 THE GW IA SERVICE LAYER ohr N E E EAE Sbeh50ya 05050804 2505505 08 Fada TEER Pua dostaeed as ses daeyeunaneLau Sua buaxesuerbanareasuabenben
22. atus which admin message errors were detected by this MTA during the last measurement period Messages in queue Number If this value is high check the admin Indicates the number of thread _ status and admin messages Msgs_processing_rate and then act waiting to be processed accordingly Database status Number The status indicators are Indicates the status of the domain database gt 1 Normal gt 0 Database error gt 1 Unknown O indicates a critical database error The domain database cannot be recovered Rebuild the domain database using ConsoleOne The MTA admin thread will not process any more administrative messages until the database status has returned to Normal If the value is 1 restart the MTA 29 Monitoring the Groupwise MTAs Database recoveries Number If the frequency of db_recovery is Indicates the number of more it may be indicative of a critical DB recoveries database error performed during the last measurement period 3 1 4 MtaLocalQueues Test This test reports the performance metrics pertaining to the local queue on a GroupWise Message Transfer Agent MTA Purpose Reports the performance metrics pertaining to the local queue on a GroupWise Message Transfer Agent MTA Target of the A GWMTA application test Agent A remote agent deploying the test 30 Monitoring the Groupwise MTAs Configurable
23. bPublish Applications in the NovellSpeller Domain a GroupWiseDocumentP a GroupWiseProvider LDAPProvider a EGI_sys ER EGI_SYS_POOL H E EGIVOL1 aE EGIVOL2 2 Novell NetWare 6 Server 600 H E Role Based Service Q Sales E A Security 4 GroupWise System Figure 3 3 The Novell ConsoleOne window 33 Monitoring the Groupwise MTAs 3 The complete list of objects within the selected context will then be available to you The objects in the list that are prefixed by the symbol represent the domains within the context see Figure 3 3 Now click on the domain that hosts the MTA application to be monitored When this is done all the Groupwise applications that exist in the domain will appear in the right pane see Figure 3 3 4 From the right pane select the MTA application to be monitored right click on it and select Properties see Figure 3 4 Click on the GroupWise tab to open the Identification tab page In this page look for the domain name of the MTA application see Figure 3 5 10x File Edit View Tools Help B S elcla sivialalee ale amp My World Console View es 5 EG a GWA New G NOVELL Ap WEBACESA Rename w ADMIN_EGI GroupWisewebAccess Delete NDS Object amp Qa chennai B GroupWiseWebPublish Move ell 8 Eoi f NovellSpeller Trustees of this Object GroupWiseDocumentP Extensions of this Object a g EcI_sys X 2 EGI_SYS_POOL A eee Rights
24. ccordingly the default selection in the snmpversion list is v1 However if a different SNMP framework is in use in your environment say SNMP v2 or v3 then select the corresponding option from this list SNMPCommunity The SNMP community name that the test uses to communicate with the target server This parameter is specific to SNMP v1 and v2 only Therefore if the snmpversion chosen is v3 then this parameter will not appear username This parameter appears only when v3 is selected as the snmpversion SNMP version 3 SNMPv3 is an extensible SNMP Framework which supplements the SNMPv2 Framework by additionally supporting message security access control and remote SNMP configuration capabilities To extract performance statistics from the MIB using the highly secure SNMP v3 protocol the eG agent has to be configured with the required access privileges in other words the eG agent should connect to the MIB using the credentials of a user with access permissions to be MIB Therefore specify the name of such a user against the username parameter authpass Specify the password that corresponds to the above mentioned username This parameter once again appears only if the snmpversion selected is v3 confirm password Confirm the authpass by retyping it here authtype This parameter too appears only if v3 is selected as the snmpversion From the authtype list box choose the authentication algorithm using which SNMP v3 converts t
25. ctors such as a server bottleneck a configuration problem with the DNS server a network problem etc 4 1 2 Poa Test The Poa test measures the health of the GroupWise Post Office Agent POA Purpose Measures the health of the GroupWise Post Office Agent POA Target of the test A GWPOA application Agent deploying the test A remote agent 38 Monitoring the Groupwise Post Office Agents POA Configurable parameters for the test KR WN 10 11 12 13 14 15 TEST PERIOD How often should the test be executed Host The host for which the test is to be configured port The port at which the server listens snmpport The port at which the server exposes its SNMP MIB The default is 161 SNMPVERSION By default the eG agent supports SNMP version 1 Accordingly the default selection in the snmpversion list is v1 However if a different SNMP framework is in use in your environment say SNMP v2 or v3 then select the corresponding option from this list SNMPCommunity The SNMP community name that the test uses to communicate with the target server This parameter is specific to SNMP v1 and v2 only Therefore if the snmpversion chosen is v3 then this parameter will not appear username This parameter appears only when v3 is selected as the snmpversion SNMP version 3 SNMPv3 is an extensible SNMP Framework which supplements the SNMPv2 Framework by
26. d within the tree will appear Next expand the context within the eDirectory which houses the POA application K novell ConsoleOne IN lo x File Edit View Tools Help 5 My World le View NDS Container The name of the PO 5 P Ego eDirectory tree lt 4 application in the ontext es NoE post office Post Office EaI a g EGL_sys ER EGI_SYS_POOL E EGLvOLI f EGIVOL2 H 5 Novell NetWare 6 Server 600 H Role Based Service Qa Sales af Security 4 GroupWise System Figure 4 3 The Novell ConsoleOne window 3 The complete list of objects within the selected context will then be available to you The objects in the list that are prefixed by the A symbol represent the post offices within the context see Figure 4 3 Now click on the post office that hosts the POA application to be monitored When this is done the POA application that exists in the selected post office will appear in the right pane see Figure 4 3 4 From the right pane select the POA application to be monitored right click on it and select Properties see Figure 4 4 Click on the GroupWise tab to open the Identification tab page In this page look for the distinguished name of the POA application see Figure 4 5 The distinguished name should be in the following format lt The name of the POA application gt lt The name of the post office gt lt The name of the context gt 5 Accordingly the distinguished name of the POA
27. de 3 2 1 1 Gwla TeSt ee 22 2 THE OMV A MATS AAV ER a ve ev Sess Cieses see SSeS bO CO ca NWS CE TED TURD dts SSO OEE RSM OVERS SMe AENEA OEEO EERS SA 6 2 2 1 OAS 1 1 let EX Sener PEERS ETT RECHT SRT TET CERT MCE ETT TET TET CRETE OE TT Te 6 2 2 2 GWPop3 Test 11 2 2 3 GwLdap est d3 22 4 Gwlmap TeSt sx ssvacecssincasscasvsvevssiacsssiavss Seva ANU E Sess TESEU ERa cist sdawssvaseva dist TERENIE EESE ORASE RE E OEEO NERSE ON SEEE OKETOPA E EPEE rE STOTE O RoS 17 MONITORING THE GROUPWISE MTAS ssisccisscoosccodcoscsotsseatsedssentsenssoorsedessetssuesseadesossdascsecsescevocsstncssasesseveusssnsseaseeneveosdeeeseossene soa sensiondsensvenes 21 3 1 THE GW MTA SERVICE IEA YER scsi cvcezscoecusiasslaveestiteeheasaaneiesitv aheesaduceretiesaraenscucdapad E cabenetdeaeateveeets deed annasiauetodeatoeebecncouteveuseeetn 22 Bar Sr GRANT Lic ay 6 wad BAY Se en EET RE RET PTT eT ERS TREE TAT OEE aT A SOTO COARSE RADIO ON STARE REDRESS ASR O SRN 22 3 1 2 Mta Test 23 3 1 3 MtaAdminThreads Test r2 3 14 MigLoCalO wees Testini A ani Ea EO A A N A OO E TTN 30 MONITORING THE GROUPWISE POST OFFICE AGENTS POA esesssessssssecsssssssesessoescssosecesosecesoesoessesocssessossessosscesosecesossoessessessessessese 36 4I THE GW POA SERVICE LAYER as cassis sveacocu coves va E ASEE sy EAEE RE E EAE EE AAA EE S EEEE RETA AAEE EAR EE 37 7 Bet Bis MM oa cc 220 nd Why NNE TEC TE CREME EE eT LETT Te Te er Creer 3 41 2 Poa W
28. directory as indicated by the extension on the message file Placing it in the O subdirectory gives it high priority for reprocessing If conditions have changed on the network the message might be able to be processed If the message still cannot be processed after being re queued it means that it has been damaged in some way that makes it unreadable This will happen only rarely High priority queue messages Indicates the number of high priority messages waiting to be processed Number If this value is high you can increase throughput for the high priority queue directory using the FAST4 startup switch of the MTA This causes the MTA to monitor and process the high priority messages separately from the normal and low priority messages This helps avoid bottlenecks in the processing of administrative messages and high priority user messages versus normal and low priority user messages 40 Monitoring the Groupwise Post Office Agents POA Normal priority Number If this value is high you can increase queue messages throughput for the normal priority Indicates the number of queue directory using the FAST4 normal priority startup switch of the MTA This causes messages waiting to be the MTA to monitor and process the processed high priority messages separately from the normal and low priority messages This helps avoid bottlenecks in the processing of administrative messages
29. ds that are currently active Numbers MX lookup errors Indicates the rate at which the SMTP daemon queries the Domain Name Server DNS for the address of the destination host and receives a SERVER FAIL code message back from the DNS These messages will be deferred and automatically re queued according to the Retry Schedule Errors Sec If the number of messages is very high you might want to check the DNS to make sure the tables are not corrupted If you are using a remote DNS you might consider setting up a local DNS server It could also mean that your file server TCP IP is not correctly configured Monitoring the Groupwise Internet Agent GWIA Host unknown errors Indicates the rate at which the SMTP daemon attempted to do a lookup on a destination host and the host name did not exist in either the DNS records or in the host table Errors Sec Host down errors Indicates the rate at which the SMTP daemon tried to open a connection with the destination host and received a connection refused status This is a temporary error These messages will be deferred and automatically re queued according to the Retry Schedule Errors Sec Tcp read errors Indicates the rate at which TCP IP read errors indicating some communication problem occurred This is a temporary error These messages will be deferred and automatically re queued according to the ret
30. e is indicative of the downloaded throughput of the IMAP service If this Indicates the number of rate is high it means that the IMAP IMAP messages service is processing high volume of downloaded per second mail A low value indicates a lower throughput Login errors Errors Sec If this value is consistently high check Indicates the rate at the availability of the Post Office Agent which errors occurred POA and the Internet Agent IA link while logging into the to the post office GroupWise Post Office Message retrieval Errors Sec If this value is consistently high check errors the availability of the Post Office Agent Indicates the rate at POA and the Internet Agent IA link which errors occurred to the post office while retrieving messages from a GroupWise Post Office Message conversion Errors Sec errors Indicates the rate at which errors occurred while converting messages for IMAP download Unknown user errors Errors Sec 19 Monitoring the Groupwise Internet Agent GWIA Bad password errors Errors Sec Indicates the rate at which bad password errors occurred while logging into the IMAP server Access denied errors Errors Sec Indicates the rate at which errors denying access to the IMAP server occurred TCP read errors Errors Sec Indicates the rate of IMAP Server TCP IP read errors TCP write errors Errors Sec Indicates the rate of IMAP Server TCP IP write e
31. e performance metrics pertaining to the admin thread executing on a GroupWise Post Office Agent POA Purpose Reports the performance metrics pertaining to the admin thread executing on a GroupWise Post Office Agent POA Target of the A GWPOA application test Agent A remote agent deploying the test 44 Monitoring the Groupwise Post Office Agents POA Configurable parameters for the test 1 2 3 4 10 11 12 13 14 15 TEST PERIOD How often should the test be executed Host The host for which the test is to be configured port The port at which the server listens snmpport The port at which the server exposes its SNMP MIB The default is 161 SNMPVERSION By default the eG agent supports SNMP version 1 Accordingly the default selection in the snmpversion list is v1 However if a different SNMP framework is in use in your environment say SNMP v2 or v3 then select the corresponding option from this list SNMPCommunity The SNMP community name that the test uses to communicate with the target server This parameter is specific to SNMP v1 and v2 only Therefore if the snmpversion chosen is v3 then this parameter will not appear username This parameter appears only when v3 is selected as the snmpversion SNMP version 3 SNMPv3 is an extensible SNMP Framework which supplements the SNMPv2 Framework by additionally supporting message security access contr
32. e set of results for every GWIA application being monitored Indicates the rate at which unknown user errors occurred while logging into the POP3 server Measurement Measurement Measurement Interpretation made by the Unit P test Available sessions Number If this value is O over a period of time Indicates the number of then increase the total number of POP3 POP3 server sessions threads currently available Active sessions Number Indicates the number of POP3 server sessions currently active Messages Msgs Sec This measure is indicative of the downloaded throughput of the POP3 service If this Indicates the number of rate is high it means that the POP3 POP3 messages service is processing high volume of downloaded per second mail A low value indicates a lower throughput Login errors Errors Sec If this value is consistently high check Indicates the rate at the availability of the Post Office Agent which errors occurred POA and the Internet Agent IA link while logging into the to the post office GroupWise Post Office Message retrieval Errors Sec If this value is consistently high check errors the availability of the Post Office Agent Indicates the rate at POA and the Internet Agent IA link which errors occurred to the post office while retrieving messages from a GroupWise Post Office POP3 conversion Errors Sec errors Indicates the rate at which errors occurred while conve
33. e with the target server This parameter is specific to SNMP v1 and v2 only Therefore if the snmpversion chosen is v3 then this parameter will not appear username This parameter appears only when v3 is selected as the snmpversion SNMP version 3 SNMPv3 is an extensible SNMP Framework which supplements the SNMPv2 Framework by additionally supporting message security access control and remote SNMP configuration capabilities To extract performance statistics from the MIB using the highly secure SNMP v3 protocol the eG agent has to be configured with the required access privileges in other words the eG agent should connect to the MIB using the credentials of a user with access permissions to be MIB Therefore specify the name of such a user against the username parameter authpass Specify the password that corresponds to the above mentioned username This parameter once again appears only if the snmpversion selected is v3 confirm password Confirm the authpass by retyping it here authtype This parameter too appears only if v3 is selected as the snmpversion From the authtype list box choose the authentication algorithm using which SNMP v3 converts the specified username and password into a 32 bit format to ensure security of SNMP transactions You can choose between the following options gt MD5 Message Digest Algorithm gt SHA Secure Hash Algorithm encryptflag This flag appears only when v3 is selected as the s
34. ebAgentPort m 7100 G Gwiv ebAgent Figure 5 2 The tests associated with the GW WEB Service layer These tests are common to both the Netware and Windows environments 5 1 1 GwWebAgentPort Test The GwWebAgentPort test reports the availability and responsiveness of the GroupWise Web Access Agent GwWeb Purpose Reports the availability and responsiveness of the GroupWise WebAccess Agent GwWeb Target of the A GwWeb application test Agent A remote agent deploying the test TEST PERIOD How often should the test be executed Host The host for which the test is to be configured Configurable parameters for the test i port The port at which the server listens KR WN PB targetports The port number of the POA component to be monitored By default the value in the PORT text box will be displayed here Outputs of the One set of results for the GWPOA port specified test Measurements Measurement Mea uraman Interpretation made by the Unit i 50 Monitoring Groupwise WebAccess GwWeb test Availability Percent An availability problem can be caused Indicates whether the by different factors e g the server TCP connection is process may not be up a network available or not problem may exist or there could be a configuration problem with the DNS server Response time Secs An increase in response time can be Indicates the time taken i
35. ed with the GW POA Service layer These tests are common to both the Netware and Windows environments 4 1 1 PoaPort Test The PoaPort test reports the availability and responsiveness of the GroupWise Post Office Agent POA Purpose Reports the availability and responsiveness of the GroupWise Post Office Agent POA Target of the A GWPOA application test Agent A remote agent deploying the test TEST PERIOD How often should the test be executed Host The host for which the test is to be configured Configurable parameters for the test port The port at which the server listens BR WN BR targetports The port number of the POA component to be monitored By default the value in the PORT text box will be displayed here Outputs of the One set of results for the GWPOA port specified test Measurements Measurement sErorkomeni Interpretation made by the Unit p 37 Monitoring the Groupwise Post Office Agents POA test Availability Percent An availability problem can be caused Indicates whether the by different factors e g the server TCP connection is process may not be up a network available or not problem may exist or there could be a configuration problem with the DNS server Response time Secs An increase in response time can be Indicates the time taken in seconds by the server to respond to a request caused by several fa
36. ername This parameter appears only when v3 is selected as the snmpversion SNMP version 3 SNMPv3 is an extensible SNMP Framework which supplements the SNMPv2 Framework by additionally supporting message security access control and remote SNMP configuration capabilities To extract performance statistics from the MIB using the highly secure SNMP v3 protocol the eG agent has to be configured with the required access privileges in other words the eG agent should connect to the MIB using the credentials of a user with access permissions to be MIB Therefore specify the name of such a user against the username parameter authpass Specify the password that corresponds to the above mentioned username This parameter once again appears only if the snmpversion selected is v3 confirm password Confirm the authpass by retyping it here authtype This parameter too appears only if v3 is selected as the snmpversion From the authtype list box choose the authentication algorithm using which SNMP v3 converts the specified username and password into a 32 bit format to ensure security of SNMP transactions You can choose between the following options gt MD5 Message Digest Algorithm gt SHA Secure Hash Algorithm encryptflag This flag appears only when v3 is selected as the snmpversion By default the eG agent does not encrypt SNMP requests Accordingly the encryptflag is set to NO by default To ensure that SNMP requests sent by the
37. ervice Qa Sales E Security m GroupWise System Figure 5 3 The Novell ConsoleOne window The complete list of objects within the selected context will then be available to you The objects in the list that are prefixed by the symbol represent the domains within the context see Figure 5 3 Now click on the domain that hosts the GwWeb application to be monitored The name of this domain will become the lt domainname gt Upon clicking the domain the applications that exist within will appear in the right pane see Figure 5 3 From this right pane select the GwWeb application to be monitored The name of this application will become the lt webagentname gt In Figure 5 3 WEBAC65A is the agent name and dell is the domain name Therefore the webagentname should be specified as WEBAC65A dell 54 Conclusion Conclusion This document has described in detail the monitoring paradigm used and the measurement capabilities of the eG Enterprise suite of products with respect to Novell Groupwise Components For details of how to administer and use the eG Enterprise suite of products refer to the user manuals We will be adding new measurement capabilities into the future versions of the eG Enterprise suite If you can identify new capabilities that you would like us to incorporate in the eG Enterprise suite of products please contact support eginnovations com We look forward to your support and cooperation Any feedbac
38. essage Digest Algorithm gt SHA Secure Hash Algorithm encryptflag This flag appears only when v3 is selected as the snmpversion By default the eG agent does not encrypt SNMP requests Accordingly the encryptflag is set to NO by default To ensure that SNMP requests sent by the eG agent are encrypted select the YES option encrypttype If the encryptflag is set to YES then you will have to mention the encryption type by selecting an option from the encrypttype list SNMP v3 supports the following encryption types gt DES Data Encryption Standard gt AES Advanced Encryption Standard encryptpassword Specify the encryption password here confirm password Confirm the encryption password by retyping it here timeout Specify the duration in seconds within which the SNMP query executed by this test should time out in the TIMEOUT text box The default is 10 seconds Outputs of the test One set of results for every GWIA application being monitored Monitoring the Groupwise Internet Agent GWIA measurements Measurement Measurement Interpretation made by the Unit p test Data transmit rate Bytes Sec This measure is indicative of the throughput of The rate at which the GWIA If this rate is high it means that the message bytes were sent GWIA is processing a high volume of data A low to the GWIA value indicates a lower throughput Data receive rate Bytes Sec This
39. fault selection in the snmpversion list is v1 However if a different SNMP framework is in use in your environment say SNMP v2 or v3 then select the corresponding option from this list SNMPCommunity The SNMP community name that the test uses to communicate with the target server This parameter is specific to SNMP v1 and v2 only Therefore if the snmpversion chosen is v3 then this parameter will not appear username This parameter appears only when v3 is selected as the snmpversion SNMP version 3 SNMPv3 is an extensible SNMP Framework which supplements the SNMPv2 Framework by additionally supporting message security access control and remote SNMP configuration capabilities To extract performance statistics from the MIB using the highly secure SNMP v3 protocol the eG agent has to be configured with the required access privileges in other words the eG agent should connect to the MIB using the credentials of a user with access permissions to be MIB Therefore specify the name of such a user against the username parameter authpass Specify the password that corresponds to the above mentioned username This parameter once again appears only if the snmpversion selected is v3 confirm password Confirm the authpass by retyping it here authtype This parameter too appears only if v3 is selected as the snmpversion From the authtype list box choose the authentication algorithm using which SNMP v3 converts the specified userna
40. for closed hold queue size domains Indicates the total size of the messages in other domain queues Gateway messages Number If the value is high check for closed hold queue length gateways Indicates the number of messages in gateway queues Such messages will be available in the gatewayx directory which is the holding directory for gateways Gateway messages KB If the value is high check for closed hold queue size gateways Indicates the size of all the messages in gateway queues To know the domain name of an MTA do the following 1 Execute Novell s ConsoleOne utility This utility allows you to manage eDirectory objects rights and schema and Netware file system resources 2 Upon logging into the console you will find a tree structure in the left pane that hosts an NDS container see Figure 3 3 Expanding this container will reveal the eDirectory trees that you are currently logged into Expand the eDirectory tree that hosts the MTA application to be monitored Upon expanding the list of contexts defined within the tree will appear Next expand the context which houses the MTA application NDS Containe p nos Context Domain K ovell ConsoleOne E io x File Edit View Tools Help My World Console View rj MTA Ap GWA ec lt g eDirectory tree po NOVELL AP WEBACESA a ADMIN_EGI GroupWisewebAccess Groupwise B Groupwisewe
41. g System Figure 3 1 The layer model of a GroupWise MTA application Though both the Groupwise MTA Netware and Groupwise MTA Win models share the same set of layers the difference lies in the tests mapped to the operating system specific layers in other words the bottom 4 layers of Figure 3 1 To know the details of tests mapped to these 4 layers on Windows environments refer to the Monitoring Unix and Windows Servers document Similarly to know which 21 Monitoring the Groupwise MTAs tests are associated with these 4 layers on Netware refer to Chapter 4 in the Monitoring Applications that Support the Host Resources MIB document Since the bottom layers of Figure 3 1 have all been dealt with in other documents let us simply focus on the top layer of Figure 3 1 3 1 The GW MTA Service Layer This layer monitors the GWMTA in and out to reveal the following gt Availability and responsiveness of the MTA gt Overall MTA health in terms of the throughput seen by the MTA outstanding messages to the MTA error filled messages etc gt The health of the MTA s Admin thread gt The type and length of the message queues on the MTA FA GW MTA Service Search ke 1 all Gwe MtsAdminThread m dell E v MteLocaloucues m dell Gw MtaPort 7100 Be Mts m dell Figure 3 2 The tests associated with the GW MTA Service layer These tests are common to both the Netware and Windows environments 3 1 1 MtaPort Te
42. g is set to YES then you will have to mention the encryption type by selecting an option from the encrypttype list SNMP v3 supports the following encryption types gt DES Data Encryption Standard gt AES Advanced Encryption Standard encryptpassword Specify the encryption password here confirm password Confirm the encryption password by retyping it here Monitoring the Groupwise Internet Agent GWIA 15 timeout Specify the duration in seconds within which the SNMP query executed by this test should time out in the TIMEOUT text box The default is 10 seconds Outputs of the test One set of results for every GWIA application being monitored Measurements made by the test Measurement Measurement Unit Interpretation Available send threads Indicates the number of SMTP daemon send threads available Number If this value remains as O for a considerable period of time you might want to increase the total number of send threads Available receive threads Indicates the number of SMTP daemon receive threads available Number If this value remains as O for a considerable period of time you might want to increase the total number of receive threads Active send threads Indicates the number of SMTP daemon send threads that are currently active Number Active receive threads Indicates the number of SMTP daemon receive threa
43. he specified username and password into a 32 bit format to ensure security of SNMP transactions You can choose between the following options gt MD5 Message Digest Algorithm gt SHA Secure Hash Algorithm encryptflag This flag appears only when v3 is selected as the snmpversion By default the eG agent does not encrypt SNMP requests Accordingly the encryptflag is set to NO by default To ensure that SNMP requests sent by the eG agent are encrypted select the YES option encrypttype If the encryptflag is set to YES then you will have to mention the encryption type by selecting an option from the encrypttype list SNMP v3 supports the following encryption types gt DES Data Encryption Standard gt AES Advanced Encryption Standard encryptpassword Specify the encryption password here confirm password Confirm the encryption password by retyping it here POAname The distinguished name of the POA 42 Monitoring the Groupwise Post Office Agents POA 16 timeout Specify the duration in seconds within which the SNMP query executed by this test should time out in the TIMEOUT text box The default is 10 seconds Outputs of the test One set of results for the distinguished name specified Measurements Measurement Measurement Interpretation made by the Unit test Request rate Reqs Sec A high value may be indicative of an Indicates the rate at excessive load on
44. high check the admin Indicates the number of thread _ status and admin messages Msgs_processing_rate and then act waiting to be processed accordingly Database status Number The status indicators are Indicates the status of the Post office database gt 1 Normal gt 0 Database error gt 1 Unknown O indicates a critical database error The Post office database cannot be recovered Rebuild the database using ConsoleOne The POA admin thread will not process any more administrative messages until the database status has returned to Normal If the value is 1 restart the POA 46 Monitoring the Groupwise Post Office Agents POA Database recoveries Number If the frequency of db_recovery is Indicates the number of more it may be indicative of a critical DB r cov ries database error performed during the last measurement period To know the distinguished name of a POA do the following 1 First execute Novell s ConsoleOne utility This utility allows you to manage eDirectory objects rights and schema and Netware file system resources 2 Upon logging into the console you will find a tree structure in the left pane that hosts an NDS container see Figure 4 3 Expanding this container will reveal the eDirectory trees that you are currently logged into Expand the eDirectory that hosts the POA application to be monitored Upon expanding the list of contexts define
45. ing encryption types gt DES Data Encryption Standard gt AES Advanced Encryption Standard encryptpassword Specify the encryption password here confirm password Confirm the encryption password by retyping it here POAname The distinguished name of the POA 45 Monitoring the Groupwise Post Office Agents POA 16 timeout Specify the duration in seconds within which the SNMP query executed by this test should time out in the TIMEOUT text box The default is 10 seconds Outputs of the test One set of results for the distinguished name specified Measurements Measurement Measurement Interpretation made by the Unit P test Thread status Number If the value is 1 it indicates that the Indicates the status of thread is running If the value is O it the admin thread indicates that the thread is not running Therefore start the thread If the value is 1 it indicates that the status is unknown In such a case restart the POA Message processing Msgs Sec A high value may be indicative of an rate excessive load on the admin thread Indicates the rate at which admin messages were processed by this MTA during the last measurement period Error messages Msgs Sec If this value is high check the Post Indicates the rate at office DB status which admin message errors were detected by this MTA during the last measurement period Messages in queue Number If this value is
46. ion 3 SNMPv3 is an extensible SNMP Framework which supplements the SNMPv2 Framework by additionally supporting message security access control and remote SNMP configuration capabilities To extract performance statistics from the MIB using the highly secure SNMP v3 protocol the eG agent has to be configured with the required access privileges in other words the eG agent should connect to the MIB using the credentials of a user with access permissions to be MIB Therefore specify the name of such a user against the username parameter authpass Specify the password that corresponds to the above mentioned username This parameter once again appears only if the snmpversion selected is v3 confirm password Confirm the authpass by retyping it here authtype This parameter too appears only if v3 is selected as the snmpversion From the authtype list box choose the authentication algorithm using which SNMP v3 converts the specified username and password into a 32 bit format to ensure security of SNMP transactions You can choose between the following options gt MD5 Message Digest Algorithm gt SHA Secure Hash Algorithm encryptflag This flag appears only when v3 is selected as the snmpversion By default the eG agent does not encrypt SNMP requests Accordingly the encryptflag is set to NO by default To ensure that SNMP requests sent by the eG agent are encrypted select the YES option encrypttype If the encryptflag
47. is set to YES then you will have to mention the encryption type by selecting an option from the encrypttype list SNMP v3 supports the following encryption types gt DES Data Encryption Standard gt AES Advanced Encryption Standard encryptpassword Specify the encryption password here confirm password Confirm the encryption password by retyping it here 28 Monitoring the Groupwise MTAs 15 mtadomainname The name of the domain on which the MTA has been installed 16 timeout Specify the duration in seconds within which the SNMP query executed by this test should time out in the TIMEOUT text box The default is 10 seconds Outputs of the test One set of results for every domain specified Measurement Measurement Mea urement Interpretation made by the Unit P test Thread status Number If the value is 1 it indicates that the Indicates the status of thread is running If the value is O it the admin thread indicates that the thread is not running Therefore start the thread If the value is 1 it indicates that the status is unknown In such a case restart the MTA Message processing Msgs Sec A high value may be indicative of an rate excessive load on the admin thread Indicates the rate at which admin messages were processed by this MTA during the last measurement period Error messages Msgs Sec If this value is high check the domain Indicates the rate at DB st
48. k regarding this manual or any other aspects of the eG Enterprise suite can be forwarded to feedback eginnovations com 55
49. me and password into a 32 bit format to ensure security of SNMP transactions You can choose between the following options gt MD5 Message Digest Algorithm gt SHA Secure Hash Algorithm encryptflag This flag appears only when v3 is selected as the snmpversion By default the eG agent does not encrypt SNMP requests Accordingly the encryptflag is set to NO by default To ensure that SNMP requests sent by the eG agent are encrypted select the YES option encrypttype If the encryptflag is set to YES then you will have to mention the encryption type by selecting an option from the encrypttype list SNMP v3 supports the following encryption types gt DES Data Encryption Standard gt AES Advanced Encryption Standard encryptpassword Specify the encryption password here confirm password Confirm the encryption password by retyping it here 16 Monitoring the Groupwise Internet Agent GWIA 15 timeout Specify the duration in seconds within which the SNMP query executed by this test should time out in the TIMEOUT text box The default is 10 seconds Outputs of the One set of results for every GWIA application being monitored test Measurements Measurement made by the Measurement Unit Interpretation iesi Available sessions Number If this value is O over a period of time Indicates the number of then increase the total number of POP3 threads LDAP server sessions currently avail
50. measure is indicative of the throughput of Indicates the rate at the GWIA If this rate is high it means that the which message bytes GWIA is processing a high volume of data A low were received from value indicates a lower throughput GWIA Messages sent Msgs Sec This measure is indicative of the throughput of Indicates the number of the GWIA If this rate is high it means that the messages sent to the GWIA is processing a high volume of data A low GWIA per second value indicates a lower throughput Messages received Msgs Sec This measure is indicative of the throughput of Indicates the number of the GWIA If this rate is high it means that the messages received from GWIA is processing a high volume of data A low the GWIA per second value indicates a lower throughput Message send errors Msgs Sec This value should be low or preferably zero A The number of failed high value indicates poor performance of the transfers to the GWIA per server or incorrect addresses second Message receive Msgs Sec This value should be low or preferably zero A errors high value indicates poor performance of the Indicates the number of server or incorrect addresses failed transfers from the GWIA per second Messages in output Number A consistently high value indicates a problem in queue sending mails This value should be preferably Indicates the number of low A high value of this measure over a period messages to be processed of time may lead to dead
51. mponent must be continuously monitored eG Enterprise prescribes two specialized monitoring models for WebAccess one for every operating system that it executes on While WebAccess on Netware can be monitored using the Groupwise Web Netware component type the one on Windows can be managed as Groupwise Web Win Figure 5 1 depicts the Netware GwWeb monitoring model GW WEB Service v i Application Processes 4 a Figure 5 1 Layer model of a GWWeb Though both the Groupwise Web Netware and Groupwise Web Win models share the same set of layers the difference lies in the tests mapped to the operating system specific layers in other words the bottom 4 layers of Figure 5 1 To know the details of tests mapped to these 4 layers on Windows environments refer to the Monitoring Unix and Windows Servers document Similarly to know which tests are associated with these 4 layers on Netware refer to Chapter 4 in the Monitoring Applications that Support the Host Resources MIB document 49 Monitoring Groupwise WebAccess GwWeb Since the bottom layers of Figure 5 1 have all been dealt with in other documents let us simply focus on the top layer of Figure 5 1 5 1 The GW WEB Service Layer This layer with the help of the tests mapped to it enables administrators to figure out the following gt Availability and responsiveness of the GwWeb gt Overall health of the GwWeb GW WEB Service Search O 7 all G2 Gwivi
52. n seconds by the server to respond to a request caused by several factors such as a server bottleneck a configuration problem with the DNS server a network problem etc 5 1 2 GwWebAgent Test The GwWebAgent test reports performance metrics that indicate the overall health of the GroupWise Web Access Agent GwWeb Purpose Reports performance metrics that indicate the overall health of the GroupWise Web Access Agent GwWeb Target of the test A GwWeb application Agent deploying the test A remote agent 51 Monitoring Groupwise WebAccess GwWeb Configurable parameters for the test 1 2 3 4 10 11 12 13 14 15 TEST PERIOD How often should the test be executed Host The host for which the test is to be configured port The port at which the server listens snmpport The port at which the server exposes its SNMP MIB The default is 161 SNMPVERSION By default the eG agent supports SNMP version 1 Accordingly the default selection in the snmpversion list is v1 However if a different SNMP framework is in use in your environment say SNMP v2 or v3 then select the corresponding option from this list SNMPCommunity The SNMP community name that the test uses to communicate with the target server This parameter is specific to SNMP v1 and v2 only Therefore if the snmpversion chosen is v3 then this parameter will not appear us
53. nmpversion By default the eG agent does not encrypt SNMP requests Accordingly the encryptflag is set to NO by default To ensure that SNMP requests sent by the eG agent are encrypted select the YES option encrypttype If the encryptflag is set to YES then you will have to mention the encryption type by selecting an option from the encrypttype list SNMP v3 supports the following encryption types gt DES Data Encryption Standard gt AES Advanced Encryption Standard encryptpassword Specify the encryption password here confirm password Confirm the encryption password by retyping it here 18 Monitoring the Groupwise Internet Agent GWIA 15 timeout Specify the duration in seconds within which the SNMP query executed by this test should time out in the TIMEOUT text box The default is 10 seconds Outputs of the test One set of results for every GWIA application being monitored Indicates the rate at which unknown user errors occurred while logging into the IMAP server Measurement Measurement Measurement Interpretation made by the Unit P test Available sessions Number If this value is O over a period of time Indicates the number of then increase the total number of IMAP IMAP server sessions threads currently available Active sessions Number Indicates the number of IMAP server sessions currently active Messages Msgs Sec This measur
54. ol and remote SNMP configuration capabilities To extract performance statistics from the MIB using the highly secure SNMP v3 protocol the eG agent has to be configured with the required access privileges in other words the eG agent should connect to the MIB using the credentials of a user with access permissions to be MIB Therefore specify the name of such a user against the username parameter authpass Specify the password that corresponds to the above mentioned username This parameter once again appears only if the snmpversion selected is v3 confirm password Confirm the authpass by retyping it here authtype This parameter too appears only if v3 is selected as the snmpversion From the authtype list box choose the authentication algorithm using which SNMP v3 converts the specified username and password into a 32 bit format to ensure security of SNMP transactions You can choose between the following options gt MD5 Message Digest Algorithm gt SHA Secure Hash Algorithm encryptflag This flag appears only when v3 is selected as the snmpversion By default the eG agent does not encrypt SNMP requests Accordingly the encryptflag is set to NO by default To ensure that SNMP requests sent by the eG agent are encrypted select the YES option encrypttype If the encryptflag is set to YES then you will have to mention the encryption type by selecting an option from the encrypttype list SNMP v3 supports the follow
55. rrors 20 Monitoring the Groupwise MTAs Monitoring the GroupWise MTAs A domain organizes post offices into a logical grouping for addressing routing and administration purposes in your GroupWise system Messages are transferred between post offices and domains by the Message Transfer Agent MTA The Internet Agent picks up inbound e mail messages from the Internet converts them into the GroupWise message format and then passes the converted messages to the GroupWise Message Transfer Agent MTA For outgoing messages transported by the Internet the GroupWise MTA passes the message to the Internet Agent which then converts the message to Internet messaging format and then sends it to the designated Internet address Error free functioning of the MTA is imperative to ensure the prompt delivery of messages to the post offices or domains Non availability of the MTA or long winding message queues at the MTA can significantly delay the delivery of critical messages To prevent such problem situations the MTA s performance needs to be brought under the scanner eG Enterprise prescribes two specialized monitoring models for the MTA one for every operating system that is executes on While the MTA on Netware can be monitored using the Groupwise MTA Netware component type the one on Windows can be managed as Groupwise MTA Win Figure 3 1 depicts the Groupwise MTA Win monitoring model Network Operatin
56. rsion 3 SNMPv3 is an extensible SNMP Framework which supplements the SNMPv2 Framework by additionally supporting message security access control and remote SNMP configuration capabilities To extract performance statistics from the MIB using the highly secure SNMP v3 protocol the eG agent has to be configured with the required access privileges in other words the eG agent should connect to the MIB using the credentials of a user with access permissions to be MIB Therefore specify the name of such a user against the username parameter authpass Specify the password that corresponds to the above mentioned username This parameter once again appears only if the snmpversion selected is v3 confirm password Confirm the authpass by retyping it here authtype This parameter too appears only if v3 is selected as the snmpversion From the authtype list box choose the authentication algorithm using which SNMP v3 converts the specified username and password into a 32 bit format to ensure security of SNMP transactions You can choose between the following options gt MD5 Message Digest Algorithm gt SHA Secure Hash Algorithm encryptflag This flag appears only when v3 is selected as the snmpversion By default the eG agent does not encrypt SNMP requests Accordingly the encryptflag is set to NO by default To ensure that SNMP requests sent by the eG agent are encrypted select the YES option encrypttype If the encryptfla
57. rting messages for POP3 download Unknown user errors Errors Sec 14 Monitoring the Groupwise Internet Agent GWIA Bad password errors Errors Sec Indicates the rate at which bad password errors occurred while logging into the POP3 server Access denied errors Errors Sec Indicates the rate at which errors denying access to the POP3 server occurred TCP read errors Errors Sec Indicates the rate of POP3 Server TCP IP read errors TCP write errors Errors Sec Indicates the rate of POP3 Server TCP IP write errors 2 2 3 GwLdap est This test reports the performance metrics pertaining to the LDAP service provided by the GroupWise Internet Agent GWIA Purpose Reports the performance metrics pertaining to the LDAP service provided by the GroupWise Internet Agent GWIA Target of the A GWIA application test Agent A remote agent deploying the test 15 Monitoring the Groupwise Internet Agent GWIA Configurable parameters for the test 1 2 3 4 10 11 12 13 14 TEST PERIOD How often should the test be executed Host The host for which the test is to be configured port The port at which the server listens By default this is 25 snmpport The port at which the server exposes its SNMP MIB The default is 161 SNMPVERSION By default the eG agent supports SNMP version 1 Accordingly the de
58. ry schedule Errors Sec If this value is consistently high you might want to contact your Internet service provider to check for anything that could hinder communication such as network problems or line noise You might also want to adjust the timeout switches particularly the te and the tr switches Tcp write errors Indicates the rate at which TCP IP write errors indicating some communication problem occurred This is a temporary error These messages will be deferred and automatically re queued according to the retry schedule Errors Sec If this value is consistently high you might want to contact your Internet service provider to check for anything that could hinder communication such as network problems or line noise You might also want to adjust the timeout switches particularly the te and the tr switches 10 Monitoring the Groupwise Internet Agent GWIA Messages sent Msgs Sec If this rate is high it indicates that the Indicates the number of SMTP daemon is processing high SMTP daemon volume of mail A low value indicates a messages sent per lower throughput second Messages received Msgs Sec If this rate is high it indicates that the Indicates the number of SMTP daemon is processing high SMTP daemon volume of mail A low value indicates a messages received per lower throughput second Messages in send Number If this value is consisten
59. st The MtaPort test reports the availability and responsiveness of the GroupWise Message Transfer Agent MTA Purpose Reports the availability and responsiveness of the GroupWise Message Transfer Agent MTA Target of the test A GWMTA application Agent deploying the test A remote agent Configurable parameters for the test TEST PERIOD How often should the test be executed Host The host for which the test is to be configured port The port at which the server listens A UNBE targetports The port number of the MTA component to be monitored By default the value in the PORT text box will be displayed here 22 Monitoring the Groupwise MTAs Outputs of the One set of results for the GWMTA port specified Indicates the time taken in seconds by the server to respond to a request test Measurement Measurement Measurement Interpretation made by the Unit P test Availability Percent An availability problem can be caused Indicates whether the by different factors e g the server TCP connection is process may not be up a network available or not problem may exist or there could be a configuration problem with the DNS server Response time Secs An increase in response time can be caused by several factors such as a server bottleneck a configuration problem with the DNS server a network problem etc 3 1 2 Mta Test This test meas
60. st offices serviced by this MTA the closed post offices and determine the reason for their non availability Post office closure could occur due to the following reasons gt Improper POA Post Office Agent link configuration If the POA link of the closed POA is found to be improperly configured then configure it correctly gt POA crash Here again revive the POA by restarting it 25 Monitoring the Groupwise MTAs Total gateways Number Indicates the number of gateways serviced by this MTA Closed gateways Number If the value is greater than 0 identify Indicates the number of the closed gateways and determine the closed gateways reason for their non availability serviced by this MTA Gateway closure could occur due to the following reasons gt Improper gateway link configuration If the link to the closed gateway is found to be improperly configured then configure it correctly gt Gateway crash In this case revive the POA by restarting it Messages tranferred Msgs Sec This measure is an indicative of the Indicates the number of throughput of the MTA If this rate is messages routed by high the MTA is processing high this MTA during the last volume of messages A low value measurement period indicates a lower throughput Undeliverable Number Possible Cause Action messages g The sender typed Have the sender Indicates the number of the recipient s selec
61. t the recipient messages that were not address in the GroupWise delivered by this MTA incorrectly Address Book so the during the l last address is provided measurement period automatically then resend the message The recipient s In ConsoleOne mailbox might be perform damaged so the maintenance to message cannot correct an be delivered y problems with the recipient s mailbox If the recipient is Verify the existence a brand new of the user in the user the sender post office before might have sent the sender tries to the message send the message before the 3 Sa seed recipient was gain actually created in the post office 26 Monitoring the Groupwise MTAs If the sender is Re create the group selecting a by selecting each group rather individual user from than an the Address Book to individual make sure current recipient from user IDs and post the GroupWise offices are included Address Book in the group the group could be out of date if the recipient s user ID has changed Error messages Msgs Sec Check the messages and attached files Indicates the number of for damage error messages found by this MTA during the last measurement period These messages will be placed in the domain wpcsout proble m directory Domain available MB If this value is very low check the MTA disk space input queue size and resolve the problems with
62. test be executed Host The host for which the test is to be configured port The port at which the server listens By default this is 25 snmpport The port at which the server exposes its SNMP MIB The default is 161 SNMPVERSION By default the eG agent supports SNMP version 1 Accordingly the default selection in the snmpversion list is v1 However if a different SNMP framework is in use in your environment say SNMP v2 or v3 then select the corresponding option from this list SNMPCommunity The SNMP community name that the test uses to communicate with the target server This parameter is specific to SNMP v1 and v2 only Therefore if the snmpversion chosen is v3 then this parameter will not appear username This parameter appears only when v3 is selected as the snmpversion SNMP version 3 SNMPv3 is an extensible SNMP Framework which supplements the SNMPv2 Framework by additionally supporting message security access control and remote SNMP configuration capabilities To extract performance statistics from the MIB using the highly secure SNMP v3 protocol the eG agent has to be configured with the required access privileges in other words the eG agent should connect to the MIB using the credentials of a user with access permissions to be MIB Therefore specify the name of such a user against the username parameter authpass Specify the password that corresponds to the above mentioned username This parameter once
63. the POA which client server requests were received during the last measurement period Pending requests Number If this value is high increase the Indicates the number of number of POA threads so that more Client Server requests users can be serviced by the POA pending User timeouts Number Session timeouts do not indicate a Indicates the number of problem with the POA but rather a user sessions that problem with the users Users who timed out during the have timed out are users for which the last measurement POA has closed the connection because period This can be the GroupWise client was no longer calculated by communicating Timed out users may not be exiting GroupWise normally or Current measure may be having other problems with Previous measure their workstations Messages in queue Number If this value is high you can increase Indicates the number of throughput for the message queues messages in the using the FAST4 startup switch of the queues MTA This causes the MTA to monitor and process the high priority messages separately from the normal and low priority messages This helps avoid bottlenecks in the processing of administrative messages and high priority user messages versus normal and low priority user messages Users connected Number Indicates the number of connected user sessions 43 Monitoring the Groupwise Post Office Agents POA 4 1 4 PoaAdminThreads Test This test reports th
64. the highly secure SNMP v3 protocol the eG agent has to be configured with the required access privileges in other words the eG agent should connect to the MIB using the credentials of a user with access permissions to be MIB Therefore specify the name of such a user against the username parameter authpass Specify the password that corresponds to the above mentioned username This parameter once again appears only if the snmpversion selected is v3 confirm password Confirm the authpass by retyping it here authtype This parameter too appears only if v3 is selected as the snmpversion From the authtype list box choose the authentication algorithm using which SNMP v3 converts the specified username and password into a 32 bit format to ensure security of SNMP transactions You can choose between the following options gt MD5 Message Digest Algorithm gt SHA Secure Hash Algorithm encryptflag This flag appears only when v3 is selected as the snmpversion By default the eG agent does not encrypt SNMP requests Accordingly the encryptflag is set to NO by default To ensure that SNMP requests sent by the eG agent are encrypted select the YES option encrypttype If the encryptflag is set to YES then you will have to mention the encryption type by selecting an option from the encrypttype list SNMP v3 supports the following encryption types gt DES Data Encryption Standard gt AES Advanced Encryption Standard
65. thin which the SNMP query executed by this test should time out in the TIMEOUT text box The default is 10 seconds Outputs of the test One set of results for every domain specified Measurements made by the test Measurement Measurement Unit Interpretation Router queue length Indicates the number of messages in the routing queue These messages will be available in the gwinprog directory which is the MTA in progress queue directory Number A consistently high value indicates a problem in delivering messages This value should be preferably low Postoffice messages hold queue length Indicates the number of messages in local post office and gateway queues Such messages will be available in the postx directory which is the holding directory for post offices Number If the value is high check for closed post offices Postoffice messages hold queue size Indicates the total size of the messages in the local post offices KB If the value is high check for closed post offices Domain messages hold queue length Indicates the number of messages in the other domain queues Such messages will be available in the domainx directory which is the holding directory for other domains Number If the value is high check for closed domains 32 Monitoring the Groupwise MTAs Domain messages KB If the value is high check
66. tion ie The tests associated with the GW MTA Service layer cccecceceeseeseeseeseeseeeseeseeseesecsecseeesesseeaeesecsecseceeeeaeeseesecaecsecsaeeaeeaeeaeeseseeeeseaseaeens The Novell ConsoleOne window wisiccscveascosscieceoesscetestoaieiesnauvauesnucensstesenneosdnedesussbensesptvedscabseenesaptaadesagusenserguestessoueutesebtondesentongacenauedueens Selecting the Properties option from the MTA application s right click menu i Viewing the MTA domain Mame aesir neiii a e E E EOE ATENE EO TE EEA Layer mod l of a GWPOA 3 sisvessisssesecesssevavesssatascesssenvesaicescouaeesvosasatcveeansanaanavadascvanvanaunanueassvansanaocsenenssvanciadesanbensspaacacdlardeneseeatatehansaneebes The tests associated with the GW POA Service layer The Novell ConsoleOne window ccceccessc cess cseeeeseeeeeeeeeeeaeees Selecting the Properties option from the POA application s right click menu 0 eee eee cece eceeeee cece csetecsecsesecssesesesacesseseeesseeees Viewing the distinguished name of the POA application eeeeseeeeee Layer model of a GWWeb n se The tests associated with the GW WEB Service layer s The Novell Console Qne windows inssin airne e SENEN EENAA EA NS E E R R E A A A E Introduction Introduction Novell GroupWise 6 5 is a cross platform collaboration product that enables users to work over any type of network In addition to integrated e mail and scheduling services GroupWise offers task contact and
67. tly high queue increase the number of SMTP send Indicates the number of threads available messages queued to the daemon from GWIA These messages will be available in the SEND directory Messages in receive Number If this value is consistently high queue increase the number of SMTP receive Indicates the number of threads available messages queued to the GWIA from the SMTP daemon These messages will be available in the RECEIVE directory Messages in retry Number A very high value can impact the queue Indicates the number of messages queued to retry for SMTP daemon on the GWIA Such messages will be available in the DEFER directory performance of the GWIA Therefore increase the number of available SMTP send threads to handle retry queue messages effectively 2 2 2 GWPop3 Test This test reports the performance metrics pertaining to the POP3 service provided by the GroupWise Internet Agent GWIA Purpose Reports the performance metrics pertaining to the POP3 service provided by the GroupWise Internet Agent GWIA Target of the test A GWIA application Agent deploying the A remote agent 11 Monitoring the Groupwise Internet Agent GWIA test 12 Monitoring the Groupwise Internet Agent GWIA Configurable parameters for the test 1 2 3 4 10 11 12 13 14 TEST PERIOD How often should the
68. urces MIB document Since the bottom layers of Figure 2 1 have all been dealt with in other documents let us simply focus on the top 2 layers of Figure 2 1 Monitoring the Groupwise Internet Agent GWIA 2 1 The GW IA Service Layer Using the test associated with this layer an administrator can determine how well the GWIA processes messages GW IA Service Search 7 all Guila Figure 2 2 The test associated with the GW IA Service layer This test is common to both the Netware and Windows environments 2 1 1 Gwla Test This test reports performance statistics pertaining to a GWIA application on Netware Windows Purpose Reports performance statistics pertaining to a GWIA application on Netware Windows Target of the A GWIA application test Agent A remote agent deploying the test Monitoring the Groupwise Internet Agent GWIA Configurable parameters for the test OTe Ne 10 11 12 13 14 15 TEST PERIOD How often should the test be executed Host The host for which the test is to be configured port The port at which the server listens By default this is 25 snmpport The port at which the server exposes its SNMP MIB The default is 161 SNMPVERSION By default the eG agent supports SNMP version 1 Accordingly the default selection in the snmpversion list is v1 However if a different SNMP framework is in use in your environment say SNMP v2 or v3
69. ures the health of the GroupWise Message Transfer Agent MTA Purpose Measures the health of the GroupWise Message Transfer Agent MTA Target of the test A GWMTA application Agent deploying the test A remote agent 23 Monitoring the Groupwise MTAs Configurable parameters for the test 1 2 3 4 10 11 12 13 14 TEST PERIOD How often should the test be executed Host The host for which the test is to be configured port The port at which the server listens snmpport The port at which the server exposes its SNMP MIB The default is 161 SNMPVERSION By default the eG agent supports SNMP version 1 Accordingly the default selection in the snmpversion list is v1 However if a different SNMP framework is in use in your environment say SNMP v2 or v3 then select the corresponding option from this list SNMPCommunity The SNMP community name that the test uses to communicate with the target server This parameter is specific to SNMP v1 and v2 only Therefore if the snmpversion chosen is v3 then this parameter will not appear username This parameter appears only when v3 is selected as the snmpversion SNMP version 3 SNMPv3 is an extensible SNMP Framework which supplements the SNMPv2 Framework by additionally supporting message security access control and remote SNMP configuration capabilities To extract performance statistics from the MIB using

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