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User Manual OpenStage 40 SIP

1. Lise 118 Incoming calls e ace n REIR tatc LR oe Ra Ge facet ne Ba ee 118 Accepting calls for the primary line lille 118 Accepting calls for secondary lines llilllillse 118 Making calls seris bmp Leu sean Save iene bedded Urine ded eile ae 119 Manual trunk seizure s ssas cesan eee 119 Automatic trunk seizure 6 tenets 120 Dialling the last dialled number 0 c eee 120 Forwarding calls on primary line 0 00 tne 120 D rlng calls 2 eo ca aa mo e Rudd 121 Making and receiving calls on a single line llle 121 Making and receiving calls with multiple lines llle 121 Putting a lije on hold 2 0 0 0 n 122 Lines with hot or warm line function llis IIR 123 laf zug Tm 124 Direct station selection Keys i slsiielseeelee RR I eh 125 Calling a station directly llli RII II 125 Call PICKUP r TIETEIUTHIIUITPIUULT 126 Deflecting a call to a DSS station 0 0 eee 127 LED display on DSS keys 0 0 ce hn 127 Making calls in an executive secretary team llis 128 Sample scenarios 0 000 les 128 Accepting a call 2e gue a Sa a OP pna ae e E ee ee 129 Connecting Call zen nares wm goa eo gue a d desire a I RT RR ad 130 DSS keys can be used ccc eta be eed ee eee gk dn ec hn baa ees 132 Using line overview 0 0 RR RR HH I0 mes 132 Settings for MultiLine Keyset liess RII III 133 Displaying the line in t
2. 20 20000 eee 214 User menu display uk suele eee tees ea bate et eae ee aaa 214 Key f nctlons i hex xx aU Eee Re REGE Ra AU E dd sche kes 222 12 General information General information About this manual This document contains general descriptions of the technical options which may not always be available in individual cases The respective features must therefore be individually defined in the terms of the contract If a particular function on your phone is not available to you this may be due to one of the following reasons The function is not configured for you or your telephone Please contact your system support representative Your communications platform does not feature this function Please contact your sales partner for information on how to upgrade This user guide is intended to help you familiarise yourself with OpenStage and all of its functions It contains important information on the safe and proper operation of your OpenStage phone These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone in the network These instructions should be read and followed by every person installing operating or program ming an OpenStage phone Impe For your own protection please read the section dealing with safety in detail Follow the safe ty instructions carefully in order to avoid endangering yourself or other persons and to pre ve
3. You enter these characters by selecting the special characters Quick search using parts of a search string If the administrator adds a field to the template for the corporate directory and assigns this field to an existing search field you can use any strings in a last name for example for the search To list all entries for example in which the string er appears in the Last name field enter this character combination when prompted to enter the name Once the output list is available with entries that match this condition you can now skip to the first corresponding entry by entering the initial letter of the last name D Please consult your administrator to establish whether an additional field has been added to the template for the corporate directory and which search field it has been assigned to Note that a traditional quick search will return unintended results in this case A Phonebooks and call lists Call lists For a detailed description of the different call lists see gt Page 33 The function must be activated in order to view and manage call lists 2 Page 115 otherwise the menu option Calls is not offered Editing entries Selecting an entry Press the key shown Co ll alls Select and confirm the option shown For instance select and confirm the list of missed calls gt Page 59 The list is sorted chronologically with the most recent caller first You can use the navigator t
4. l l eee eee eae 186 Kay CICK uu ehiwsrw x epi Cee RIG AEN EU RE E e REPWRRERRRYNESTaq d aw iar OR 187 Setting the language and country 6 2 0 n 188 Selecting alanguage lsseeeeeeeeeee ete hh 188 Country specific setting 2 0 0 0 eee ee hn 190 Context Men cic kk b ex yee eee eek eee be pee vane Cea bee czas 191 Activating deactivating automatic menu display 00 00 c eee eee 191 Setting the display time 2 2 2 0 cee hh hh 191 Alarm on changing the Impact Level illis 192 Network information llssssseeeee m RR rh 193 Resetting user data yep E e fens PEM ada eS Ren WR ERES eens 194 Initiating the reset od cess rx eee GYE XU GR KU RR UE G3 oe Ree FUP ATeos RE s 194 Contents Call record 2 5 4 aces 5 O25 084 234p LA ee eee E 195 Recording modes i060 runat Glide seed te deed rud eina de d d n 195 Explanations of recording liselsseeeee ee Rh 196 Recordable calls cssc bea bas pa eo nn go n eee Ed ER Pee 196 Non recordable calls llllseleeele RR mh 196 Enhanced functlorns 2 24 05 de seed wet exem e emen UR Oe ee be Rak oC dee ed 197 The following features are not supported llli 197 Recording TIPS o recia cessi era rr cem pada E ace AUR Rm e eee Pa n D pee eee 197 ABIIT 197 Recording conversations iiellsele eer rn 197 Using the call recording feature liliis eh 197 Automatic call recording iile e 198 Manua
5. Select and confirm the option shown The second call is rejected The caller hears the busy signal The caller s phone number is added to the missed calls list Deflecting a second call Prerequisite You are conducting a call and call waiting is allowed Page 93 In the pop up menu Deflect Select and confirm the option shown Enter and confirm the phone number The second call is deflected to the destination specified You are reconnected with the first party Enhanced phone functions 93 Complete Xfer Q 9 e o E Settings D 8 mi i nm n L a S n m if nec amp E Configuration Incoming calls Handling Allow call waiting n Save amp Exit Connecting parties Prerequisite You have accepted the second call Select and confirm the option shown in the active connection s context menu The other two parties are now connected to one another You can now hang up or dial another number for instance Connect by hanging up Prerequisite Connecting by hanging up is activated ask your administrator and Switch assignment must be set to Yes gt Page 94 Before you can be connected by hanging up you must have toggled at least twice gt Page 54 Replace the handset or if you are in speakerphone mode press the loudspeak er key The other two parties are now connected to one another Allowing call waiting D If the Call waiting second call functi
6. Special 3 Configuration Outgoing calls Autodial delay seconds tY gt Page 102 Callback option gt Page 58 Allow busy when dialling t amp j gt Page 103 Allow transfer on ring amp gt Page 96 Allow immediate d Incoming calls Deflecting ialling 3 gt Page 50 Allow deflection Y gt Page 83 Default deflect destination gt Page 83 Deflect to DSS tj gt Page 83 Forwarding Call Forwarding by Call Type see gt Page 68 Settings Forwarding Favorites Destination 1 to Destination 5 ty gt Page 63 Forward any call 3 gt Page 66 to amp gt Page Destination tj 65 gt Page 62 Forward on busy gt Page 66 to gt Page Destination amp Forward on no to gt Page Destination amp No reply delay 65 gt Page 62 reply t amp gt Page 66 65 gt Page 62 seconds Gj gt Page 67 Web interface WBM 209 Alerts Visual alerts t amp j gt Page 85 Audible alerts ty gt Page 85 Forwarding party t amp j gt Page 74 Handling Allow call waiting t amp j gt Page 93 Allow DND f gt Page 141 Allow busy when dialling t amp j gt Page 103 CTI calls Allow auto answer 7 gt Page 97 Allow beep on auto answer 7 gt Page 97 Allow beep on auto reconnect J gt Page 98 Connected calls Allow call transfer 9 gt Page 96 Allo
7. A group call is displayed on the phone The administrator may have made the following settings for signalling Telephone status Ring on group Ring on group call Yes call No Ringer on Silent Ringtone Beep Loudspeaker Loudspeaker in Handset Ringtone Beep Connec Loudspeaker Handset tion Handset Beep Beep Open listen Handset and Handset and ing loudspeaker loudspeaker Headset Ringtone Beep Loudspeaker Headset Headset Beep Beep Open listen Headset and Headset and ing loudspeaker loudspeaker Speaker Beep Beep phone mode Loudspeaker Loudspeaker Ringer off Silent Nothing Nothing in Handset Nothing Beep Connec Handset tion Handset Beep Beep Open listen Handset and Handset and ing loudspeaker loudspeaker Headset Nothing Beep Headset Headset Beep Beep open listen Headset and Headset and ing loudspeaker loudspeaker Speaker Beep Beep phone mode Loudspeaker Loudspeaker The volume settings can be found from Page 180 Further administrator settings for group calls The group call can be picked up both by lifting the handset and via the Pickup call menu option The group call be picked up via the Pickup call menu option but not by just lifting the handset A key is programmed for call pickup Open a pop up menu with the Call pickup key when a group call is waiting Basic functions 45 Pickup call or gt 47 or Picking
8. Option Save amp Exit Exit Discard Changes Loudspeaker CEE gt Page 180 Ringer C gt Page 180 Handset C gt Page 180 Headset Lau gt Page 180 Handsfree gt Page 180 Rollover Lau gt Page 180 Settings Option Save amp Exit Exit Discard Changes Ringtone Ring file gt Page 181 Pattern Ringer1 wav Ringer2 wav Ringer3 wav Ringer4 wav Ringer5 wav Ringer6 wav Ringer melody 2 gt Page 182 1 2 Local user menu 415 co 4o00 0i Cc Ringer tone sequence 1 OaRWNDN Room character Normal Open listening Standard mode Headset socket Cordless headset Normal Echoing Muffled Standard mode US mode Wired headset Cordless headset Conference unit Special ringtones Internal Option Save amp Exit Exit Discard Changes Available Yes No Ringtone type Ring file Ringer6 wav Ringer melody 2 Ringer tone sequence 1 External Option Save amp Exit Exit Discard Changes Available Yes No Ringtone type Ring file Ringer melody 2 Ringer tone sequence 1 Recall Option Save amp Exit Exit Discard Changes Available Yes No Ringtone type Ring file Ringer melody 2 Ringer tone sequence 1 Emergency call Option Save amp Exit Exit Discard Changes Available Yes No Ringtone type Ring file Ringer melody 2 Ringer tone sequence 1 S
9. You can preconfigure up to five destination phone numbers for call forwarding These destination phone numbers can then be assigned to the different call types Press the key shown Edit call forwarding Select and confirm within three seconds Edit favourites Select and confirm the option shown Destination 1 For instance select and confirm the first destination Enter edit and confirm the destination phone number If necessary define additional destination phone numbers Save amp Exit Select and confirm the option shown Press the illuminated key to open the call view Copying and pasting destination phone numbers The current destination phone number for a call type is copied For example the current destination phone number for Any call should also become the current destination phone number for Internal P Press the key shown F Edit call forwarding Select and confirm within three seconds The three forwarding types and associated call types are offered to you in the Settings menu Unconditional Any call External Internal Busy Any call External nternal Noreply Any call External nternal 1 Copy Unconditional Select and confirm the forwarding type here for instance Unconditional L1 Any call gt 3339 Select the call type here for instance Any call Copy Select and confirm the option shown in the context menu Call forwarding 2 Paste to a call
10. F3 e Save amp Exit Ending a local conference Allowing call partners to continue a conference after you exit Prerequisite The function Allow joining in a local conference gt Page 106 was activated Select and confirm the option shown in the Conference context menu Lift the handset or press the loudspeaker key Both call partners remain connect ed You are disconnected from the conference call Disconnecting a party Select and confirm any of the connections in the context menu Both connec tions are cleared down the conference is cleared down Allowing a local conference This option allows or blocks the Conference function You can also configure this setting via the WBM interface Page 206 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select and confirm the option shown 10 Enhanced phone functions Settings ser c e nm 1 LA U if nec amp E Configuration Connected calls Allow exit conference n Save amp Exit Conference Allowing joining in a local conference You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call You
11. Select and confirm Display last Display first Select and confirm the option shown 86 Enhanced phone functions or Reconnect or Placing a call on hold You can use this function to place an ongoing call on hold for instance to pre vent the other party overhearing a conversation with a colleague in the same room The held party hears music on hold if Music on hold is active on this par ty s phone gt Page 90 Prerequisite You are conducting a call Select and confirm the option shown in the connections s context menu Press the Hold key The key flashes The Hold sensor key must be config ured gt Page 75 Ip If you do not retrieve the held call after a defined time interval a reminder beep sounds three times and a prompt to retrieve the call or disconnect appears on the display The settings for this can be found on Page 87 and Page 88 Retrieving a held call Select and confirm the option shown in the connections s context menu Press the flashing Hold key The Hold sensor key must be configured 2 Page 75 Using line keys On multi line telephones you can use the line keys to place ongoing calls on hold Press the corresponding line key The line key LED starts flickering The call is now on hold Retrieving a held call Press the corresponding line key The line key LED lights up The call is re trieved Ue The LED display Page 21 or status display on the
12. You can also use enhanced functions such as call lists or the personal or cor porate directory in order to call a subscriber Page 99 Off hook dialling Lift the handset Enter the number if nec Use the navigator gt Page 19 to correct entries as nec essary Y In the pop up menu Confirm or wait until the dial delay expires see gt Page 101 or In the pop up menu Redial 1 Select and confirm the option shown The connection is set up D If you are using a dial plan and Immediate dialling is set see Page 50 dialling is automatically performed as soon as the character string entered matches an entry in the dial plan D a If a connection is temporarily unreachable you will hear a special informa tion tone short tone sequence The fault can be rectified quickly so try again to dial this phone number after an appropriate time 1 Please note the information in relation to the call journal on gt Page 51 Basic functions 49 and or On hook dialling The connection is set up with on hook dialling via the loudspeaker speaker phone mode or via a connected headset Press the key shown Press the key if a headset is connected Enter the station number Press or wait until the dial delay expires see gt Page 101 In the pop up menu Confirm First enter the number First enter the number The loudspeaker or headset key illuminate when you en ter the first dig
13. Logging off from the phone 0 0 cece 149 Logging on at different telephones 000 150 Logging on with forced logoff at a remote phone 0000 cece eee 150 Logging on with forced delayed logoff at a remote phone 5 151 OpenScape Voice functions llle 152 Feature toggle key sess n dece eoe RR Eu pu RE RU Rede d Tea Hep pde 152 PHUN ROU Pe EE 152 Whisperlrig idea cnr mr een esa regen vbw da rec edad Padre eed 152 Making anonymous calls lllielseeee tte ee 153 Deactivating 153 PACU AUING ic tes rc 153 Temporarily activating anonymous calling for the next call 2002 0a 154 Temporarily deactivating anonymous calling for the next call 000 154 Creating a list for selective calls 0 tenes 155 For call acceptance 0 00 ccc eet 155 Forcall rojeto uolumus te Ba p gelo dian ees be aa eh bake ee 155 Anonymous calls REI Gps ERR Pas Se ee Qe aca el 156 pen Be 156 PEOP Naa MD X a Sachse etna Seda E 156 Using abbreviated dialing c n essere ricisrirrerian tpt RR 157 Calla m 157 Hunt group functions 0 2 eee 158 Making aline busy 00 ene 158 Marking the last line in the hunt group chain liliis 159 R achiability ee ee red Boca anaes d RU RE TRO dece n Ted oe a Rd A 160 S6hlal Call c 160 at il pol PC 161 Parking a call 1e brise mew es radere ME bee ei UR ec 162 Calpa aa aa a TEM
14. You do not have the option of configur ing user settings at this time The message Password suspended is dis played After initialling logging onto a user area you may have to replace the default password with a new password A password can have a predefined period of validity You will have to create a new password when the period ends The message Change Password 1 days left will alert you to this at the appropriate time The message Pass word has expired appears when the validity period is over Confirm Change password and change the password as described in this section If you repeatedly enter the wrong password 2 to 5 times additional attempts are blocked You can make another attempt after a predefined time Itis possible that you will not be able to re use a previously used password for a long time so you will have to create another new password Your administrator can tell you about the rules for what and how many charac ters can or must be used in the password D The preset password 000000 corresponds to a blank password In other words the phone cannot be locked and the user menu is not password protected see also gt Page 144 Privacy security 143 Change user password You can also change the user password via the WBM interface gt Page 206 Press the key shown Settings Select and confirm the option shown Select and confirm the option shown Cc D V i if nec Cha
15. calls for this station or forward calls directly to it Calling a station directly You cannot use DSS if the user is on another call flashing LED Calling from the idle menu Press the relevant DSS key Press the key shown to open the Overview tab Page 28 Select and confirm the DSS line The key lights up and a connection is estab lished D Administrator can configure the DSS key so that the connection is also es tablished when the DSS station has activated do not disturb or call for warding Consultation with the DSS station Prerequisite You are conducting a call and administrator has configured the DSS key for consultation Press the relevant DSS key for the consultation The key lights up and a connec tion is established If the station answers you can toggle transfer the first call or initiate a conference D If administrator has configured transfer instead of consultation you can only transfer the current call to the DSS station 126 Making calls with multiple lines ea or LD or LE Call pickup You can pick up calls for another DSS station If a call is waiting on their line the LED flashes Indirect pickup Prerequisite The auto answer function must be deactivated gt Page 97 Press the DSS key The call is routed to your primary line and rings Lift the handset or press the speakerphone mode or headset key You are con nected with the other party Rejecting a call Prereq
16. end the consultation call and return to the conference add the consultation call party to the conference IiE If you want to add the consultation parties to the conference use the Add to conference option instead of the Consultation option If you want to use the phonebook or a call list for a consultation call se lect Hold instead of Consult and or Add to conference in the context menu or press the Hold key and then open the phonebook or a required call list gt Page 108 or one of the phonebooks gt Page 108 gt Page 111 Alternatively you can also open a call list or a phonebook without using the Hold functions the conference is automatically placed on Hold Add party Prerequisite You are conducting a consultation call and the conference is on hold Select and confirm the option shown in the consultation call s context menu The party is added to the conference Only the conference and all current partici pants are now displayed D You can also use an already configured Conference key instead of the Conference option in the context menu Putting the conference on hold Select and confirm the option shown in the Conference context menu The conference is placed on hold and you can consult with someone in your office for instance Leaving a conference Exit Conf Select and confirm the option shown in the Conference context menu You are disconnected from the conference call and can
17. lll i ll ettings i if nec amp Cadi udio Settings Open listening Standard mode Save amp Exit Pattern sequence You can also configure this setting via the WBM interface gt Page 206 Prerequisite You have choosen the pattern ringtone see gt Page 181 Press the key shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select the option shown Select the required Ringer tone sequence between 1 and 6 e g 2 You imme diately hear the set Ringer melody with the chosen Ringer tone sequence Con firm the selected setting Select and confirm the option shown Country setting for speakerphone mode Enter the country setting you prefer for speakerphone mode here see gt Page 41 You can also configure this setting via the WBM interface gt Page 206 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select the option shown Select and confirm the setting you want in the context menu Standard mode or US mode Confirm 18 A Individual phone configuration Settings a mi i ser mm n LA sh 2 if nec amp E udio ettings Headset socket Wired headset Save amp Exit Set
18. sssssssss 212 Telephony interface single liie i i Ie ce EYE He Eois 27 Uu e M M M 176 Time display format ssseee 179 Troubleshooting eee 212 Trunk KOyS uice oett ree t eee Eee rue cen ia 21 Two way Intercom eseeeem 165 U Unlocking the phone ee 146 User interface eseesseeeeee eene tennis 14 User SUpport cai cease ER 13 Using Ethernet switches sseseeeeese 16 Using network ports more efficiently 16 V Variable call forwarding sssssss 62 69 W MAartmline oett tease eere eene oe eee eene eet 51 TOf INOS coorta EE a eren btt eere EE emen 123 Web interface eeeeenee 206 214
19. 167 Picking up out of hours calls gt Page 168 Impact Levels 169 Impact Levels Communication in a Public Sector Network PSN is split into areas of different impact levels IL The Impact Level dictates how you as a user should conduct the telephone call in question It is described below how to determine whether your call partner belongs to a lower Impact Level when the connection is being established or has been established Calls with a low Impact Level are treated in a particular way either through their own icons text labels and or a special ringtone It should be noted that the Im pact Level causes no restriction when using the phone either during or prior to connection Calls of the same or a higher IL are not identified in any particular way To ensure unrestricted functionality of the Impact Level function you have to Deactivate advisory tones for unsecured voice connections gt Page 186 and Deactivate automatic opening of the context menu gt Page 191 Answering a call with a lower Impact Level Prerequisite The administrator has assigned separate call signals for calls with a lower Impact Level Answering a Call The phone rings with the defined ringtone for calls with a lower Impact Level The caller is shown with a special icon and the advisory Lower IL Lift the handset You can also answer the call if appropriate using the loudspeaker key or via the headset Answering f
20. 174 Error message Mobility expired eeeeceeeeeeenneneee 147 Executive secretary sssssseenee 128 F Favourites for call forwarding 71 Forced logoff teens 151 Forwarding primary line s es 120 F tiction Keys ee eire eee b ire tai e 18 G General information sssssssssssssss 12 Graphic display nee ete eaae aa 24 call lists aiana anaa a an aa aa 34 icon indicating call status ssssesse 27 Voicemail ssssssssseeeeemm nenne 32 Graphic display settings brightness ssssssseeene emen 173 contrast ioc iret E dee ie ee ede aa 172 Group call sssssssssssssseeeeeenennne 44 H Headset cati di tenet ode niae eer eus 82 answering call automatically 39 Automatically accept call ssssssss 53 Hot line 2 theca btc petet ee 51 sn 123 e E 24 Immediate dialing eseeeees 50 101 Immediate ring ener ertet 80 Important information sssssssssssseee 4 Incoming calls AU m 118 IntetCOIms usse erp ee drea er ea edge Aa a dadke ah 165 K yao e m 187 Key module contrast seeeeeeeees 175 Key modules 4 nee da eue tt dts 17 KOVAC M as 22 L Language setting
21. Edit call forwarding O External 3339 Activating deactivating call forwarding Prerequisite One or more forwarding destinations are already configured for the relevant call type s Press the key shown The pop up menu opens The message Set forward on to is displayed with the last forwarding destination used and you are offered the following options Accept Set a forwarding destination Edit call forwarding Cancel Select and confirm within three seconds The list of forwarding types is displayed Unconditional Busy Noreply Select and confirm the option shown e g Unconditional Choose one of the call types offered O Any call 3339 default setting is off O External 3335 O Internal 3336 and confirm your selection for instance External The call type is activated Press once more to deactivate this call type again You can also activate all three call types The call type Any call has priority in this case and all calls are forwarded to the defined destination phone number Call forwarding for the call types External and Internal can be activated at the same time INT EXT is then shown on the display for the forwarding type Un conditional The call forwarding settings can appear as follows O Any call 3339 default setting is off M External 3335 M Internal 3336 Impe All call types are deactivated automatically for the forwarding type Uncon ditional Previously activated call forw
22. Lx LJ You can attach up to two OpenStage Key Modules to your OpenStage 40 gt To operate an OpenStage Key Module you always require a power supply unit gt Page 3 OpenStage Key Module 15 The OpenStage Key Module 15 is a key module attached to the side of the phone that provides an additional 18 illuminated programmable sensor keys Like keys on the phone these keys can be programmed and used according to your needs La beling keys see gt Page 213 00000 000000 0000 IITTEELLLTLLT 000 You can only attach one OpenStage Key Module 15 to your OpenStage 40 You cannot combine the OpenStage Key Module 15 with the OpenStage Key Module 18 Getting to know your OpenStage phone Keys Function keys Function when key is pressed End disconnect call LED display none Open redial list none Activate deactivate forwarding Red Call forwarding is activated Open phone menu gt Page 35 Red Menu is active View messages gt Page 32 Audio keys Function when key is pressed Red New voicemail or missed calls Activate deactivate microphone also for speakerphone mode Activate deactivate the headset Decrease the ringer handset and loudspeaker volume gt Page 25 Activate deactivate loudspeaker for speakerphone mode and open listening Increase the ringer handset and lou
23. Page 85 gt Page 85 gt Page 85 gt Page 93 218 Local user menu No Allow DND Yes gt Page 141 Yes No Busy when dialling Yes gt Page 103 Yes No CTI calls Option Save amp Exit Exit Discard Changes Auto answer Yes gt Page 97 Yes No Beep on auto answer Yes gt Page 97 Yes No Beep on auto unhold Yes gt Page 98 Yes No Connected calls Option Save amp Exit Exit Discard Changes Allow call transfer Yes gt Page 96 No Return Allow call joining Yes gt Page 56 Yes No Join in conferences Yes gt Page 106 Yes No Allow hold rem Yes gt Page 87 Yes No Hold rem delay 8 gt Page 88 3 4 5 6 7 8 9 10 11 12 13 14 15 Hold and hang up Yes Page 89 Yes No Music on hold Yes gt Page 90 Yes No Allow conferences Yes gt Page 105 Yes No Local user menu 219 Secure call alert Yes Yes No Toggle associate Yes Yes No Lower IL alert Yes No Context menu Automatic display menu Yes No Display time 120 Unlimited no Hi Keyset Lines Line one of eight possible Option Save amp Exit Exit Discard Changes Ring delay 0 Allow in overview Yes Yes No Ho
24. Prerequisite You are conducting a call At the same time a call is incoming on another line Call on line 1 Press the line key for line 2 The call on line 1 is placed on hold I All multi line users that share the line on which the call is being held Page 21 can now pick up the held call To prevent other users from an swering the held call you must place the call on Consultation hold 2 Page 52 Depending on the setting made by your administrator you may have to press the trunk key twice to accept the call on the other line The first call is either placed on hold or released depending on the setting Conduct call on line 2 End call on line 2 Press line key for line 1 Retrieve call on line 1 122 Making calls with multiple lines i PA i M Putting a line on hold On a multiline telephone you can use the line keys to place calls on hold Prerequisite You are conducting a call Press the call line sensor key The LED line key flashes The LED line displays the hold status on all multi line phones to which the line is connected On phones connected to the line a user can press the relevant line key and accept the held call During a consultation call or after accepting a waiting call the hold function can not be used Making calls with multiple lines 123 Settings D V WET if nec P Configuration A r2 eyset ines Hot warm dest nn
25. This feature can also be configured using the programmable feature toggle key gt Page 152 Making a line busy This prevents this line being used for calls in a hunt group Activating Lift the handset Enter the code see the table of codes gt Page 168 Wait until you hear the confirmation tone or announcement Deactivating Make the line free once more for the hunt group Lift the handset Enter the code see the table of codes gt Page 168 Wait until you hear the confirmation tone or announcement OpenScape Voice functions 159 Y a Y a Marking the last line in the hunt group chain Sets the stop hunt line in the hunt group chain The system will stop looking for a free line in the hunt group chain after it reaches this line Activating Lift the handset Enter the code see the table of codes gt Page 168 Wait until you hear the confirmation tone or announcement Deactivating Unmark the line as the end of the hunt group chain Lift the handset Enter the code see the table of codes gt Page 168 Wait until you hear the confirmation tone or announcement 160 OpenScape Voice functions Reachability You can make either serial calls or simultaneous calls on several sites The fea tures for this are Serial call Parallel call Prerequisite The administrator has configured the respective feature for your main number in OpenScape Voice Serial call Managing n
26. User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select and confirm the option shown 88 Enhanced phone functions Settings ser VI WET nm n L a S if nec amp E Configuration Connected calls Hold rem delay Save amp Exit Setting the hold reminder time Use the Hold reminder function to set the length of the timeout before an auto matic reminder is issued about a held call The minimum value is 3 that is the reminder is output after three minutes The maximum value is 15 minutes You can also configure this setting via the WBM interface gt Page 206 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Enter a value between 3 and 15 and confirm Select and confirm the option shown Enhanced phone functions 89 Settings iS D mi i if nec P Configuration Connected calls Hold and hang up n Save amp Exit Activating deactivating Hold and hang up This function works in the following call scenarios You have placed a call on hold and hang up You are conducting a consultation call and the second call par
27. and confirm the option shown Configuring the Overview tab display Specify here the sequence in which the individual lines in the Overview tab should appear on the display You can also configure this setting via the WBM interface gt Page 206 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown All lines that are displayed in the overview are listed Select and confirm the required line for example line 1 1 The phone displays the current setting Making calls with multiple lines 137 or Use FPK order or Add all lines Save amp Exit PA i M Select one of the following options from the context menu to move an individual line Move up Move down Move to top Move to bottom Select and confirm the option shown to arrange the lines in the same sequence as the line keys Select and confirm the option shown to display all line keys in the overview The setting made for Allow in overview gt Page 133 is disregarded gt here Select and confirm the option shown Line preview Prerequisite You are already on a call on one line and a further call rings on a secondary line You have programmed a sensor key with the Preview function 2 Page 75 Preview for a call Prerequisite Your
28. assigned to them Labeling By hand Labeling strips are supplied with your OpenStage Key Module 15 Note the function or name in the white field on the strip and insert the strip on your OpenStage Key Module 15 With a computer via the Internet You can find the online labeling tool together with the user interface at http wiki unify com index php Key Labelling Tool Select the appropriate key labeling tool in your language You can use the tool online via the browser or you can download it for local use 214 Local user menu Local user menu Opening the user menu on the phone Press the key to open the telephone menu On the Settings menu open the User menu You are prompted to enter the User password gt Page 142 Confirm this with OK The options of the user menu are available User menu display The majority of settings that can be made via the user menu on the phone can also be made via the WBM interface gt Page 206 Changes are usually confirmed using the Save amp Exit option or discarded using the Exit Discard Changes option You can exit the current menu level using the left key of the navigator gt Page 19 User Date and time Option Save amp Exit Exit Discard Changes Time hh mm gt Page 176 Date DD MM YYYY gt Page 176 Daylight saving Yes Page 177 Yes No Difference mins mm gt Page 177 Auto DST Yes No gt Page 178 Audio Volumes
29. call 2 0 0 cts 91 Transferring acall 0 iuei E eee ee 95 CTI call cc eee tdi ae hana omg AAA Dea ae Vee eas 97 WEEKS P 99 Dialling with the DDS Key llsssseeeseee RR HIR I uh 99 Dialling from the local phonebook 0 0 00 eh 99 Dialling from the corporate directory 0 0 c eee 8A 99 Dialling a phone number from alist 1 0 2 eee 100 Using autodial delay socle ll as E ee ed 101 lnc L 104 Local conference xus caue ede es eec UE Pe Peas ee arat de 104 System based conference 0000 cece tees 106 Contents Phonebooks and call lists 00 00 eee ees 108 Personal directory ieee de cee bed erpa lage cud ele eee a edad Beads 108 Creating a new contact 00 ee eee nae 108 Editing a contact olus elec fea zl ba ee deg n e eee ee 108 Deleting a Comais uuu sock pt peer ede ea eee end ce akut ee den Rare ee ee te 109 Deleting allicontacts buoni eden lage ed hem pene esed aed or Posi d ede id 109 Searching for a contact lille 110 Corporate directory essasi rua aran i rea AE hh ms 111 Searching for a contact 0 0 cee 111 Enhanced editing functions in the phonebook llle 112 QUICK search m m 113 ecc C 114 eo iR c eres D 114 Delete al entos 22d o ee ul peer hue dr dae bad do 114 Gall logg o 5e Sead RE RRRIMETEU PER PRIN IAE T e oup te Ra eee 115 Making calls with multiple lines
30. confirm the option shown in the pop up menu Press the hang up loudspeaker or headset key The Executive 1 phone rings If Executive 1 does not answer the call a callback see also gt Page 95 will ensue after a configured time I The Executive 1 direct station selection key on the Secretary 1 phone illuminates Consultation without connecting Press the DSS Executive 1 key Executive 1 answers Transferring is not wanted The Secretary 1 takes the call back Select and confirm the option shown in the pop up menu The Secretary 1 is reconnected with the caller Toggle disconnect or conference During a consultation call Secretary 1 can toggle between Executive 1 and the caller can initiate a conference or disconnect one of the two call parties More on this subject can be found on pages Page 54 and Page 104 132 Making calls with multiple lines DSS keys can be used These keys are configured in such a way that every phone can be reached by every phone in the group The DSS keys are also used for consultation calls Press a team member s DSS key The relevant phone rings and the party an swers Using line overview To view the status of the lines change from the My phone tab to the Overview tab on the phone screen using the key Overview Line Executive 1 amp DSS Secretary 20123456 Secretary 2 DSS Executive 1 Line forward Shift key Further information on the li
31. dial another number for in stance The other call partners remain connected 10 co Phonebooks and call lists Y Personal Option New contact Save amp Exit L Ic Personal Niels Bohr etails Last name Oo I E Save amp Exit Phonebooks and call lists Personal directory The personal phonebook is restricted to 100 entries If you have configured a sensor key for the local phonebook you can open it using this sensor key gt Page 75 Creating a new contact You can create contacts more conveniently via the WBM interface gt Page 206 Press the key shown Confirm to open the local phonebook Select the option shown Confirm the option shown in the context menu Fill in the three fields Last name First name Number accordingly Select and confirm to save the phonebook entry Editing a contact You can also edit contacts via the WBM interface Page 206 Press the key shown Confirm to open the local phonebook Select the required entry Select and confirm the option shown in the context menu Select and confirm for example the Last name field Change and confirm Select and confirm the option shown Phonebooks and call lists 109 Y Personal Niels Bohr Delete Personal Option Delete all Delete all entries Cancel o Deleting a contact You can also delete contacts via the WBM interface gt Page 206 Pr
32. dialling in idle mode when deflecting an incoming call Consultation when transferring an answered call The delay can be reduced by performing one of the following activities Press the key shown This always works Lift the handset off hook This only works if the phone number was entered when the phone was idle or if it was entered for a consultation call when the handset was off hook Press the key shown This only works if the phone number was entered when the phone was idle and the loudspeaker key was not lit or if the phone number was entered for a consultation call and the loudspeaker key was not lit D If an emergency number is preset by your administrator the autodial delay for this phone number is reduced to one second pe Automatic dial delay does not work if you are using a dial plan and Imme diate dialling is configured see gt Page 50 The number is automatically dialled as soon as the string entered matches an entry in the dial plan 10 N Enhanced phone functions Settings for autodial delay You can also configure this setting via the WBM interface gt Page 206 IE The setting does not affect automatic emergency number dialling If you select Autodial delay you must either confirm the Dial option press the loudspeaker key or wait until the autodial delay expires to set up a call when di alling with the handset on hook Press the key shown Settings Sel
33. functions could be used alternatively if you have disabled the call journal gt Page 115 Retrieving and dialling the last answered caller The following phone numbers can be saved for retrieval The last answered call The last missed call The last picked up call group call Lift the handset Enter the code for dialling the last answered caller see code table gt Page 168 The phone number is dialled and the connection is established Retrieving and dialling the phone number of the last caller dialled Instead you can also use the normal redial functions of your phone as usual Lift the handset Enter the code for dialling the last caller dialled see code table gt Page 168 The phone number is dialled and the connection is established 168 OpenScape Voice functions Picking up out of hours calls If your switchboard is no longer attended after a certain time an out of hours call function can be configured on one or more phones for this period For example if you hear one of the phones that has an out of hours call function configured ringing when the office is closed you can pick up the call early from your phone You can also forward your phone to the phone with the out of hours call function before leaving the office so that colleagues who have not yet left can pick up calls for you Lift the handset Enter the code see code table gt Page 168 for the out of hours call pickup in order to pick up
34. key to return to the telephony interface again for example from a call list gt Page 32 To return to the telephony interface again from the phonebook Page 35 or the Service menu gt Page 35 press the key You can also configure a Show tele phone screen function however for both cases see Page 75 to return to the telephony interface screen again 28 Getting to know your OpenStage phone Multi line view You can use the key to switch between two tabs on the telephony interface My phone tab represents the primary line or the line view of a selected line gt Page 27 Overview tab configurable overview of the secondary lines Page 21 In idle mode Press the key Example Overview Level 2 My phone Bohr Niels My phone Line key labeling Line 1 Line bus us ien Page 21 amp Line 2 Line 2 Line status Line name Status icon The status icons provide information about the state of the relevant line Explanation Call for the corresponding line Call from a DSS line Call for a line with suppressed ringtone gt Page 138 Hold reminder is activated gt Page 87 The line is currently not available The line is busy a Please note the LED displays for the line keys gt Page 21 Getting to know your OpenStage phone 29 Context in the line overview In the context menu of a selected line you have the following options with Own fr
35. lllsl eee 54 Putting on hold and retrieving successively or simultaneously 00 005 55 Connecting parties ceestis a 445 vende ilb eh saa ueber a Rr ERE SPI Rad 56 ell qm RI 57 Requesting callback 00 ccc cc ne 57 Responding to a callback os erisia cece n 58 Permitting a callback 2222222 re due eem pdt eee ewe dad aaa aad 58 Calling back missed calls 0 0 cee eet eee ee 59 Contents 7 Call TOPVAICING scene 2s eeS ade Sek eek Ee ERE RE ae Bae ae i 60 Standard call forwarding 0 0 cee 60 Using call forwarding 00 cece RR Ih 61 Activate or deactivate immediate forwarding 0 cece eee eee 61 Saving destination phone numbers for call forwarding llle 63 Copy and insert destination phone numbers 000000 eee eee eee eee eee 63 Assign a destination phone number for call forwarding 00 cee eee eae 65 Activate deactivate call forwarding ilie 66 Defining the ring duration before call forwarding on no reply 22055 67 Call forwarding by call type 1 RR Re 68 Forwarding menu resas esaa nOn eh hr rn 68 Using call forwarding eca erena RR I3 eh 69 Activating or deactivating immediate call forwarding llle 69 Saving destination phone numbers for call forwarding 0000 eee eee 70 Preconfiguring or changing destination phone numbers 2 0 e0055 71 Copying and pasting destination ph
36. maintained where possible so you can switch between the two levels The labels for the sensor keys are displayed on the right edge of the display The sensor keys can also be programmed via the WBM interface gt Page 206 List of available functions Unallocated Selected dialling Repeat dialling CF unconditional CF no reply CF busy CF unconditional any CF unconditional int 0 0000N2 10 CF busy any 11 CF busy int 12 CF busy ext 13 CF no reply any 14 CF no reply int 15 CF no reply ext 16 Ringer off 17 Hold 18 Alternate 19 Blind transfer call 20 Transfer call 21 Deflecting 22 Shift CF unconditional ext 23 Conference 24 Headset 25 Do not disturb 26 Group pickup 27 Repertory dial 28 Feature toggle 29 Show phone screen 30 Mobility 31 Directed pickup 32 Release 33 Callback 34 Cancel callbacks 35 Consultation 36 Call Waiting toggle 37 Immediate ring 38 PreView 39 Call recording 40 Built in fwd 41 Personal directory 42 Pause callbacks 43 Resume callbacks 44 Corporate directory Programmable sensor keys Programming sensor keys The sensor keys can also be programmed via the WBM interface gt Page 206 Starting programming Directly via a sensor key Hold down the sensor key to which a function should be assigned until the pro gramming prompt is displayed D If the prompt is not displayed or a programmed function is not executed then you ca
37. opens The message Set forward on to is displayed with the last forwarding destination used and you are offered the following additional options Accept Set a forwarding destination Edit call forwarding Cancel Using last forwarding destination Select and confirm within three seconds to reuse the last saved forwarding des tination for Unconditional Call forwarding to this destination is immediately ac tivated for Any call and the key illuminates If you do not confirm Accept immediately call forwarding is activated automati cally after a short time Activating with variable destination phone numbers If you want to use a new forwarding destination Select and confirm within three seconds Enter and confirm the new destination phone number Confirm the last destination phone number saved it will be displayed Call forwarding to the defined destination is immediately activated for Uncondi tional and Any call and the key illuminates 70 Call forwarding Es Edit call forwarding Unconditional O Any call gt O External gt O Internal gt Enter destination IM Saving destination phone numbers for call forwarding IE You can alternatively enter the call forwarding settings via the user menu gt Page 84 or also using the WBM interface gt Page 206 Press the key shown The pop up menu opens The message Set forward on to is displayed with the last forwarding d
38. option shown Select and confirm the option shown in the context menu Confirm Basic functions 51 Niels Bohr 07 06 am y Q q Dialling using the hot or warm line function Your administrator can configure a hot or warm line for your phone If you lift the handset of the phone or press the loudspeaker key with a hot line immediately or with a warm line after a defined period of time a number specified by administrator is dialled Examples The phone in the lift immediately dials the reception number The phone at a patient s bed dials the ward number e g after a minute if no other number is dialled Redial Impe You must have activated the call journal in order to use the call list This also applies for redialling the last number dialled gt Page 115 If the call journal is disabled you will be shown the message Key function unavail able on the display when you try to execute the last number redial function using the key or a correspondingly programmed function key If you still want to access the function for redialling the last number dialled despite having disabled the call journal you can alternatively use the OpenScape Voice last caller redial function assuming this function has been activated by the administrator Page 167 Redialling from the call list D Only calls to the primary line are received on multi line phones gt Page 13 Press the key shown You are au
39. recording is paused while you initiate the consultation The recording sym bol Q o on the display disappears If the consultation partner answers the consultation call is recorded You hear a beep and the recording symbol Q o is shown on the display again You can now terminate the consultation call or for example switch back to the first call party alternate while the consultation call is placed on hold Second call during call recording Prerequisite You are conducting a call Recording has started The recording button LED is lighting You are conducting a call You hear a beep and the recording symbol is shown on the display The call is now being recorded A second call party camps on Page 91 In the pop up menu Select and confirm the option shown You are connected with the second party You hear a beep and the recording symbol is shown in the line for the second call this call is now being record ed The first party is placed on hold Call recording 201 hes Alternate bees Call recording while alternating Prerequisite You have an active or held consultation or second call Recording has started The recording button LED is lighting You are connected with the second party You hear a beep and the recording symbol is shown in the line for the second call Select and confirm the option shown in the context menu for this connection You are switched to the main call You hear a beep and
40. secretary team An executive secretary team is configured by the relevant administrator and may include up to four executive and up to two secretary telephones Sample scenarios This example assumes that two executive and two secretary phones are config ured Calls for the executives are forwarded immediately to the respective sec retary phone A secretary then connects the call with or without consultation to the responsible executive using the direct station selection key Secretary 1 Secretary 2 Line Executive 1 S Executive 2 Secretary 2 Call waiting Shift Line Executive 1 Executive 2 Secretary 1 Call waiting Shift Executive 2 Line Secretary 2 Secretary 1 Shift Prerequisites The following call forwards are configured Page 60 For All calls from Executive 1 to Secretary 1 For All calls from Executive 2 to Secretary 2 Forward on Busy and forward on No reply from Secretary 1 to Secretary 2 Forward on Busy and forward on No reply from Secretary 2 to Secretary 1 Allow call waiting should be activated on the secretaries phones Page 93 This function can optionally be activated and deactivated using a key if a key has been configured for it Line and direct station selection keys have been configured by administrator and Transfer on hangup and server features have been activated Making calls with multiple lines 129 Accepting a call Incoming calls for the execut
41. select and confirm the required menu using the navigator Settings Settings for the user Password protected administration area Settings User Setting options are provided here that allow you to adapt the telephone to your individual require ments Settings Admin Once the admin password has been entered this menu is available to the relevant administrator 36 Getting to know your OpenStage phone User settings You can use the User menu to make local function settings for your OpenStage and to configure the appearance of your display to your personal requirements Select one of the following menus with the navigator gt Page 19 Date and time gt Page 176 Audio gt Page 180 Configuration e g gt Page 83 or gt Page 105 Phone gt Page 75 or Page 172 Locality gt Page 176 Security gt Page 142 Network information gt Page 36 Diagnostic information gt Page 204 Reset gt Page 194 Network information Information about the IP address or name which was assigned to the phone in the network and therefore the HTML address of the WBM interface View information on the phone Page 193 Impe Contact your administrator or refer to the OpenStage Administration Manual for more on the network information values listed here Diagnostic information Provides information on all of the important settings of the telephone Can provide valuable help in
42. setting via the WBM interface gt Page 206 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Confirm the option shown Basic functions 57 Call back Cancel call backs Callback You can request a callback if the station called is busy or if nobody answers You receive the callback as soon as the other party s line becomes free Ip This option is only available if both you and your administrator have acti vated the function gt Page 58 Only the callback requests for your primary line are logged on multi line i telephones gt Page 13 Requesting callback Prerequisite The station called is busy or nobody answers In the pop up menu Select and confirm the option shown Deleting callback requests You can delete scheduled callback requests if you no longer need to return a call for example at the end of the working day Prerequisite At least one callback was requested Select and confirm the option shown in the idle display gt Page 26 of the con text menu Confirm in the pop up menu All callback requests are deleted 58 Basic functions Accept Reject Settings ser I if nec Cadi Configura
43. shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the required ringer file or pattern You will immediately hear the associated ringer melody Confirm current ringtone file Confirm the selected ringtone to use it or try a different ringtone 18 N Individual phone configuration Settings lll i ser mm E LA uf 2 if nec amp E udio Settings Ringer melody Save amp Exit Pattern melody You can also configure this setting via the WBM interface gt Page 206 Prerequisite You have choosen the pattern ringtone see gt Page 181 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select the option shown Select the required pattern melody t between 1 and 8 in the context menu e g 4 You will immediately hear the corresponding Ringer melody Confirm the selected Ringer melody Select and confirm the option shown 1 The phone displays the current setting Individual phone configuration 183 VI l Settings ser udio Settings Ringer tone sequence Save amp Exit co N D gt n D V
44. shown in the idle display context menu Mobility ID You are prompted to enter your mobility ID H Enter and confirm Mobility ID usually a telephone number Enter password You are prompted to enter the password Enter and confirm the user password Cadi The following mobility messages appear in the display Validating Logging off elsewhere Registering Downloading user data The logoff is simultaneously displayed on the remote phone Once logon is com plete the Mobility program key LED lights up and the mobility icon appears in the graphic display 22 Mobility 151 EXE or Mobile logon Mobility ID Enter password Logging on with forced delayed logoff at a remote phone If the remote phone is busy and your administrator enabled Forced logoff during call with a set timeout forced logoff does not occur until this timeout expires Logon via a key If a program key is configured for Mobility Press the Mobility program key Logon via the context menu Select and confirm the option shown in the idle display context menu gt Page 27 You are prompted to enter your mobility ID Enter and confirm Mobility ID usually a telephone number You are prompted to enter the password Enter and confirm the user password The following mobility messages appear in the display Validating Logging off elsewhere ne gt At the same time the graphic display on the busy remote pho
45. telephones Direct call line A line with a direct connection to another telephone The line status is indicated by the LED in addition to the display in the Overview tab Page 28 LED display Explanation Not lit The phone is in idle mode Incoming call on the line 2 Page 118 Flashing Hold reminder is activated gt Page 87 Outgoing call on the line The incoming call was prioritised and se lected in accordance with the Automatic line selection for incoming calls option Flickering Fast blink ing The line is on Hold Blinking Call forwarding is activated Illuminated The line is busy 22 Getting to know your OpenStage phone Keypad You can only use the digits 1 to 9 and 0 as well as the and characters when dialling a number The navigation key is used to delete from right to left In cases where text input is possible you can use the keypad to input text punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols To do this press the numerical keys repeatedly Example To enter the letter h press the number Hani key on the keypad twice When entering the text all available characters for this key are displayed After a short while the character in fo cus is displayed in the input field To speed up the input you can confirm your entry by pressing gt on the navigator after you Ur hav
46. the key shown F mi i Settings Select and confirm the option shown ser Select and confirm the option shown if nec p Enter and confirm the User password Configuration Select and confirm the option shown Call logging Select and confirm the option shown Missed calls Select the option shown Phonebooks and call lists 117 Answered elsewhere Include Exclude Save amp exit Delete entry Delete when Delete manually Save amp exit Displaying missed calls that were answered elsewhere Missed calls that have been answered by other subscribers are indicated with a checkmark Select the option shown Select and confirm the option shown in the context menu to prevent calls an swered by other subscribers being displayed in the list Select and confirm the option shown Deleting missed calls when called Select Delete when called Select and confirm the option shown in the context menu to delete entries man ually when called Select and confirm the option shown 118 Making calls with multiple lines Making calls with multiple lines You can use your OpenStage 40 as a multi line phone If you have any questions regarding how to configure your OpenStage phone as a multi line phone please contact your administrator The following is a description of the telephony scenarios for multi line phones To facilitate comprehension you should familiarise yourself with the enhanced
47. the option shown ll ser Select and confirm the option shown if nec Enter and confirm the user password Cadi Reset Select and confirm the option shown to switch to the Reset user data menu Function key data Select the option shown Select and confirm the option shown in the context menu to delete the content of all sensor keys Reset selected user data Select and confirm Reset selected user data The contents of the sensor keys you configured are deleted D Sensor keys which can only be configured by administrator remain un changed 82 Enhanced phone functions oO E oO i or zi Enhanced phone functions Incoming calls Accepting calls via the headset Prerequisite The headset is connected The LED flashes when a call is received Press the key shown Conduct call Ending the call Press the key shown The LED goes out Deflecting a call Using call deflection Prerequisite An incoming call is displayed or signalled Deflect must be al lowed In the pop up menu Select and confirm the option shown The call is immediately deflected if a destination phone number is programmed gt Page 83 If you did not set a phone number when programming call deflection a pop up menu appears prompting you to enter a destination phone number for call de flection Enter and confirm the destination phone number The call is deflected Enhanced phone functions 83 V
48. the ringing call Y a You can also configure a key for picking up out of hours calls Code table for OpenScape Voice functions Ask your administrator to enter the latest codes in the following table Print this page as an overview Function Code Description Making anonymous calls off gt Page 153 Making anonymous calls on gt Page 153 Making anonymous calls temporarily on gt Page 154 Making anonymous calls temporarily off gt Page 154 List for selective call acceptance gt Page 155 List for selective call rejection gt Page 155 Rejecting anonymous calls gt Page 156 Accepting anonymous calls gt Page 156 Using abbreviated dialling gt Page 157 Call tracing gt Page 157 Making a line busy on gt Page 158 Making a line busy off gt Page 158 End of hunt group chain on gt Page 159 End of hunt group chain off gt Page 159 Edit mode for serial call gt Page 160 Edit mode for parallel call gt Page 161 Activating a parallel call gt Page 161 Deactivating a parallel call gt Page 161 Parking a call gt Page 162 Unparking a call gt Page 162 Active silent monitoring SILM barge in gt Page 163 Muted silent monitoring SILM monitoring gt Page 164 One way Intercom gt Page 166 Two way Intercom gt Page 166 Announcing the local phone number gt Page 167 Last answered caller gt Page 167 Last dialled caller gt Page
49. time display here if necessary You can also configure these settings via the WBM interface gt Page 206 Setting the time Press the key shown Settings Select and confirm the option shown Il ser Select and confirm the option shown if nec Enter and confirm the User password Cadi Date and time Select and confirm the option shown I E c Select and confirm the option shown Enter and confirm the time Save amp Exit Confirm Setting the date Y I Press the key shown Select and confirm the option shown Select and confirm the option shown if nec ES Enter and confirm the User password Date and time Select and confirm the option shown ate Select and confirm the option shown I Enter and confirm the date Save amp Exit Confirm Individual phone configuration 177 Settings s mi i ser nm n S n m if nec a E Date and time Daylight saving Save amp Exit Settings ser 2 mi i nm E Aa U n L if nec amp E Date and time Difference mins Save amp Exit Setting daylight saving time Prerequisite Auto DST is deactivated gt Page 178 You can also configure this setting via the WBM interface Page 206 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select a
50. with which priority D a If you have seized a secondary line this line is reserved for you for making calls for a specific period as defined by the administrator No other user can seize this line during this period even ifthe line is also assigned to this user s telephone Manual trunk seizure Lift the handset or press the speakerphone mode or headset key Press the required line key Press the key shown to open the Overview tab Page 28 Select and confirm the required line e g line 2 The selected line is displayed on the screen Enter the phone number or use redial for example The connection is set up 120 Making calls with multiple lines ea or LD or LO n e or LD or LO mnm Redial 1 12345 Automatic trunk seizure Prerequisite Your administrator has configured automatic trunk seizure Lift the handset or press the speakerphone mode or headset key The line defined during configuration is seized Enter the station number The connection is set up Dialling the last dialled number Regardless of the line used the last number dialled on your telephone is dis played for redialling in the selected number s context menu Lift the handset or press the speakerphone mode or headset key Press the required line key gt Page 119 In the pop up menu Confirm The connection is set up Forwarding calls on primary line The call forwarding can only be activated for the primary lin
51. 0 0 0 0 eh 39 Directed pickup arican s eaea a a E n 40 Aeceptcallz ums ae A gaia e e ae E E e En MU EE ed E S eng ane Ria ea Rees 40 Picking up the held call 2 2 6c eee ne 40 Switching from handset to speakerphone mode 00000 cece cece ners 41 Switching from speakerphone mode to the handset 0000 2 eee ee eee 41 Switching from headset to speakerphone mode 0000 0c e eee eee eee eee 42 In Standard mode lui uer uec hater dda ue reg dae shea eed s 42 IN OSANOGS TM M ou c Gah as ACETUM 42 Opern etenim serrer iae ea aa TT 42 Activating deactivating the microphone 0 000 eae 43 Ending aiCall ireren t x uaa DRU Rei aud cand riae ba midi 43 Group Call 5357 a secs a re RARE n Moke RR iano SUA AUS n RU Mee Ee GI daa ea dure a a 44 Listening to voicemail 6 0 hh 46 Call control 2nd alert 0 20 0 0 0c berdi renek ee EE EPE PO EEEE oE ee 47 Two calls simultaneously 0 0 0 eee ena 47 While dialling uo Rete eee SG So a SR ae a 47 Making calls 2 rec naa ee ed She 90 e e Ye was Pee dr RA IE Ed 48 ondes deli 48 On hook dialling inem rb mee nece nm don ie ee S Rd ke a d 49 Immediate dialing ieeeei RI I n 50 Dialling using the hot or warm line function lille 51 po MP cre 51 Consulting a second party 0 2 0 hr en 52 Ending a consultation call liiilllilee eh 53 Switching to the held party alternating
52. 2 02 eeccceeeeeeecceeeeeeeceeeeeeeeaaeeeeeeees 188 country setting 190 language for user prompts sssssssss 188 DA receta etate E A trea 111 LED display direct station selection keys sssss 20 f niction Keys eese teen haee a 20 Line preview sse 137 Line utilization 1i e 21 Lines hot warm line 2 crecer nacen eec 123 Lists for phone numbers and contacts 2 ete cse de Leda dia 114 Location of the telephone sssssssessss 4 Logging on and off as a mobility user eeen 148 150 226 Index M P Making calls PACIOCK ICOM reiecit tiat ertet 38 AUD 119 Parallel call 2 tte itte ean 161 Microphone ii eo E oper pre o rex E PeEDep bs 43 PANKING cio iren ia psa rec arabe t gea enl pe ner Enea pese pria qd 162 Mobility 2 bet aet nei e d eg e 147 Pattern melody oriented eda 182 mp 147 Pattern sequence sssssssssseeee 183 forced logoff seserian 151 sit Inr or Tp 21 logon logoft ti pet es 148 150 Phone number directories sessssssse 114 User defined settings sessssssss 147 Phone settings reci centre vata cc edd 172 Multi line Phonebook 2 2 rino Gert red 30 accepting calls esiaine e 118 EDAP ET 31 111 LED display reete ees 21 127 local phonebook sss 30 Multiline NEW Reeioq E Y 10
53. 3 BERE xb give doa6 171 Conference sis wees a eee VES een ates quE REESE EUER E REA RE uid p 171 IReconrnectlrigz cius ki I3 wAJEREIVRRAEWebe Rs Ru SERA du Ra piu edu 171 IE I juPCR TITEL 171 Individual phone configuration 005 172 Display eere aae E nE Eea ahead ates E EARE REN EA ed TARTES 172 Adjusting the display to a comfortable reading angle nannaa naaa 172 Setting contrast 2 i orra uera Cp ae RARA Cee a ROgemw ee d ROMA EN ER As 172 Adjusting the brightness sess ee RAE RA RR 173 Backlight time 245222808 288 wee Rak inched AG Fa Wee e AX Ma quu mes fed See 174 Contrast for the OpenStage Key Module 0 0 cee eee 175 Date and tlme x usd epp yas pac ae WR gpa RE Mea Pe PUR Pe Nees Ute a Maw eS 176 Setting the tme sorsa fod wee pp Rb Oe ee ee ee er Rd 176 Setting the date 2 ese Rae bet dee UE eae eae ad dang Cees 176 Setting daylight saving time 2 tee 177 Automatic daylight saving time llle 178 Time display format esras rra ossa sul ie o9 RARE pru eee 179 Date display format x 24r gee M4 eed ache Gina a XAR od SE Ue Re d ips at ee xe 179 VAO o ee aes ded ead esedieiae Pabadeedede eve Mab de ead tiere dies Rbeljesde 180 Volumes ce due acu qRERSG Gees Boe wee aed Yu eee RARE 180 Settiigs zo eror eh ea a eae PAM dU ou pas dra teda deniers 181 Special rifigtories rss esee edt aes wh Gee ex qudd EAT RGG A RUE E Pub 185 Tone and indication with an unsecured voice connection
54. 35 rnx 36 FLA ONOOARWD 19 eo Individual phone configuration Country specific setting Adapt your phone settings to suit the country specific conditions for example transmission parameters You can also configure this setting via the WBM interface Page 206 Press the key shown Settings Select and confirm the option shown Vv mi Ee ser Select and confirm the option shown if nec 4 Enter and confirm the User password Locality Select and confirm the option shown Country Select and confirm the option shown Germany Select and confirm the country in the context menu Save amp Exit Confirm You may choose from the following countries 1 Argentina AR 20 Luxembourg LU 2 Australia AT 21 Mexico MX 3 Austria AU 22 Netherlands NL 4 Belgium BE 23 New Zealand NZ 5 Brazil BR 24 Norway NO 6 Canada CA 25 Poland PL 7 China CN 26 Portugal PT 8 Chile CL 27 Russian Federation RU 9 Croatia HR 28 Singapore SG 10 Czech Republic CZ 29 Slovakia SK 11 Denmark DK 30 South Africa ZA 12 Finland FI 31 Spain ES 13 France FR 32 Sweden SE 14 Germany DE 33 Switzerland CH 15 Hungary HU 34 Thailand TH 16 India IN 35 Turkey TR 17 lreland IE 36 United Kingdom GB 18 Italy IT 37 United States US 19 Japan JP 38 Vietnam VN 1 The phone displays the current setting Individual phone configuration 191 Settings ser 7 mi i L if nec a Cadi Configuration Context menu Automat
55. 8 busy OVelTIdO i eine d ines 124 Picking up out of hours calls sse 168 Multi line telephone sseeeeeeeee 13 Picking up the held call esssssssssse 40 Popesup menle ccrte ehe he ee tpud ee hend 27 Primary liri crat cepto pid ee ett e 21 N diis io MN PPP PEN E E E A 139 Private ling et eere ptt nene dei tenent 21 RENBREL T 19 Program Service menu ees 35 Normal dialing 1 ettet riget eie 50 Programmable sensor key 75 Programmable sensor keys 20 O One way Intercom sse 165 R Open listening seen 42 Reachability ssss 160 OpenScape VOICE a eesti 152 Redial n NTPEECROEDPNUEDER 51 last caller redial function se 51 multi line EMIRATI 120 abbreviated dialing Repdial keys 99 two key abbreviated dialing 157 Resetting sensor keys ss 81 accepting anonymous calls s 196 Ringer melody sss 136 call tracing 157 Ringer off oso qifetuit itaque ducite 139 creating a list for selective calls s 195 Ringtone for lines ssss 135 Feature toggle Key eesti 192 Ringtone sequence sss 136 f riClioris oodd eee d dente 152 hunt group ssessseen nme 158 making anonymous calls ssesssss 153 parallel call sssssssseseeeee
56. An incoming call is signalled by a single ringtone burst Press the illuminated sensor key once more to deactivate the Ringer off function The beep cannot be set using the sensor key 140 Privacy security N Do not disturb on or Do not disturb off Deactivating the ringer temporarily for incoming calls and reactivating it If you are disturbed on an important call by the phone ringing for example you can deactivate the ringer temporarily and then activate it again Press the key briefly The ringer is deactivated Now press the key again briefly The ringer is reactivated Do not disturb If Do not disturb is activated your telephone will not ring The caller hears the busy tone or an announcement that the called party cannot accept any calls at the moment The Do not disturb feature can be enabled or disabled by means of a specially programmed sensor key or also from the idle menu On multi line telephones gt Page 13 you can only activate the Do not gt n multiline disturb function for your primary line Prerequisite A programmable key is assigned the function Do not Disturb see gt Page 75 Do not disturb must be activated gt Page 141 Enabling do not disturb via a key Press the Do not disturb programmable key Press the lit programmable key once more to deactivate the Do not disturb function You can also use the programmable key to activate the Do not d
57. D i c e 3 2c ES eyset Select and confirm the option shown ines Select and confirm the option shown ine 1 Select and confirm the required line for example line 1 Selecting the ringer Ringer file abc mp3 Select the option shown Select the ringtone file or pattern you want in the context menu You will imme diately hear the associated ringer melody Confirm the current ringtone file Save amp Exit Select and confirm the option shown 1 The phone displays the current setting 13 O Making calls with multiple lines Ringer melody 2 Save amp Exit Ringer tone sequence 2 Save amp Exit Settings ser V mi il ti n LA S L if nec amp E Configuration Keyset Overview Line 1 Selecting the pattern melody The following setting is only effective if you selected Pattern under the ringer option Select the required pattern melody between 1 and 8 in the context menu e g 4 You will immediately hear the corresponding Ringer melody Confirm the selected Ringer melody Select and confirm the option shown Selecting the pattern sequence The following setting is only effective if you selected Pattern under the ringer option Select the required Ringer tone sequence in the context menu between 1 and 6 e g 2 You will immediately hear the set Ringer melody with the selected Ring er tone sequence Confirm the selected setting Select
58. I l Settings n D n if nec amp Cadi Configuration n ncoming calls Deflecting Allow deflection Default destination o Deflect to DSS Yes Permitting call deflection You can also configure this setting via the WBM interface gt Page 206 Deflect must be authorised by administrator Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select and confirm the option shown Enter and confirm the phone number to which the station should be deflected Tl Entering a destination phone number is not mandatory when call deflec tion is active If you want to deflect an incoming call you are prompted to enter a destination phone number if there is none stored Deflecting to a DSS number A call can be deflected to a direct station selection DSS subscriber using the DSS key if the key is configured and the deflect function is activated by admin istrator gt Page 127 Information only as set by administrator Yes or No Enhanced phone functions Rejecting calls You can reject an incoming call Reject must be activated by administrator In the pop up menu Reject Select and conf
59. Job function Address 1 Email Business 1 Mobile Business 2 Private Company Address 2 Select and confirm the desired qualifier Exit the list Phonebooks and call lists 113 B Option E Kirsch Erika Quick search Press the key shown Select and confirm to open the company wide Phone book Press the configured Corporate directory key for the corporate directory gt Page 75 Is displayed Enter the first letter of the name you are looking for e g k Q jis abc Do not enter any further characters After a predefined period of time or after pressing the key all available names with the corresponding initial letter are displayed OK pq n 7 R abc You can restrict the output by entering the second and other letters The key is used to switch between letters and numbers The key is used to delete individual characters When entering extended characters you can control the search individually For the selection of extended characters firstly press the X key Rule list Character Description Searches for the exact string before the extended character j You can enter first and last name separately using a comma A search is carried out for the last name possibly using a wildcard and the first name with the first character after the comma Wildcard This searches for the character entered and all possi ble subsequent characters
60. Messages Calls Voicemail answering machine You will find voicemails in the directory Messages gt Page 46 New voicemails are signalled as follows depending on the settings made by administrator Only the LED on the key flashes The LED on the key flashes and the alert bar illuminates Only the alert bar illuminates Note also the setting options for missed calls gt Page 33 and have the possible combinations ex plained to you by the administrator if necessary You will be shown the following for example Voice Mail New 1 3 Urgent 1 1 I Non Urgent 1 0 Message statistics Old 1 5 Voice mail Getting to know your OpenStage phone 33 Calls This list appears as soon as you receive new missed calls if you select the Calls option in the Records menu You can then scroll back to the Calls submenu with the backspace key The fol lowing calls or call attempts are logged as call lists Calls Dialled Received Forwarded The number of missed calls and unchecked calls is shown on the idle display Missed calls are not saved and displayed if the call journal is disabled gt Page 115 Call lists Tl The call journal function must be activated in order to display call lists gt Page 115 The call journal must also be activated for the customary last number redial function If the call journal is not activated you are simply shown the voicemail selection when you pr
61. NM Ier 197 Audio controls 4 2 e tate eed bte t ete nae en 18 Call settings Audio Keys s tin e ER od tied efe 18 MEI rg 181 Autodial delay 2 2 iid bez 101 we Multiline 2 5 efte rone diee eet nee 133 Auto Headset sss 53 Auto headset 39 Cal YPE oo e a Ban 79 d E PWM PNITEEMN CHPNU TUER 68 Assigning destination phone number 72 4c 68 B lur M 68 Background lighting Pee et ee ee EN 174 Call types TERE TCO TRE RU C TRE CECE Cer ere CR DEI errr rir 68 Busy override o n 124 Call WaW 5 tror tte die reto o d 91 Busy when dialling E 47 Callback Ternuna anie a ude ee aa eaae aaa atte 57 Calls Forwatrdlrig senata poete ede v vend 60 C IReJectirigi intro eet ih nte tota 84 CE Marking eicere enter epe eee aia 3 Call COhferenGe viinien desee aen adea usta eer Eod a era dd 104 SEDED iode ta dates Daten daeetcatad 39 conference ni Tn LES 82 starting conference ssssssssseeeene 52 editio cedet un RIO S IE 43 Connection options sssessssseeee 15 hold ee ee E 86 Consultation PD 47 52 INCOMING iieiea E E E 38 Consultation call from second call 91 1M LES Game ee aie aOR arn Re 95 GOMES E 50 Call control sis uei nece lanka ni dod cc NR E DIE UL MES Ay OOBDIQXU MENUS iones dex uxN dV dpa d iUd e idi aang 25 Call forwarding Copy and insert destination phone numbers 63 Acti
62. Overview tab 2 Page 28 indicates to other multi line telephones on which this line is also configured that the call is on hold These phones can then pick up the call Enhanced phone functions 87 Retrieve held call Disconnect Settings ser c v ial m 9 if nec amp Cadi Configuration Connected calls Allow hold rem Save amp Exit n Held call wait status After placing a call on hold you can replace the handset and then decide wheth er to retrieve the call or disconnect Prerequisite You placed a call on hold and replaced the handset or pressed the loudspeaker key in speakerphone mode A recall follows immediately and a pop up menu appears on the display Select and confirm the option shown to resume the call in speakerphone mode Select and confirm the option shown to disconnect the call D If you enabled Hold and hang up Page 89 the call is placed on hold for a defined time interval gt Page 88 before the prompt is displayed with a recall to retrieve the call or disconnect You can however retrieve the call or disconnect via the context menu before the defined time expires This function cannot be used on multi line phones Activating deactivating the hold reminder tone You can also configure this setting via the WBM interface Page 206 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the
63. PE 162 Shu PTS 162 Silent Monitoring seers sser ere neitin oade r p a Ee mh 163 Active silent Monitoring cese ue qm Pade a ee Re eh ee 163 Muted silent monitoring 0 0 0 0 ce eee 164 10 Contents One way Intercom and Two way Intercom function 0 0 00 ee 165 One way Intercom inse ee IeRIIRPPPP DRE LESE Ie dude Eg Aba needs 166 Two way Intercom eeren ar 3p da nh na a m ds 166 Announcing the local phone number rn 167 Dialling the last caller 2 4 0 06 ee ee e RR IIR gus ar nn 167 Retrieving and dialling the last answered caller lille 167 Retrieving and dialling the phone number of the last caller dialled 167 Picking up out of hours callS 0 2 0 0 e Rh 168 Code table for OpenScape Voice functions 1 0 cc eens 168 Impact Level e au Qs ced che 604654 ow XO bh COR rr cd 169 Answering a call with a lower Impact Level isllsiiele e 169 Answerlng a call n eb A Rap diea eia Ee Rd Ro Rd deba ege 169 Answering forwarded calls iiillleelleie eh 169 Answering a second call 20 0 0 cnet es 170 Calls to a lower Impact Level 0000 cece cette eee 170 Otf hook dlallitig 2 eer a Ree Mage gaeeh heeds hide eb ee 170 Forwarding a call with a lower IL anuanua eee 170 Conducting a call with a lower ImpactLevel lllllesees en 171 Conducting a call bu uude qune X ERR RU RU UE ORO Ru ROS Sea eee 171 Holdinga calie sser terque hedge ir P
64. UNIF S 5 enterprise IULII EB e e OpenStage 40 SIP OpenStage 40 G SIP OpenStage Key Module 40 OpenScape Voice User Guide A31003 S2030 U 106 3 7619 u n F I your enterprise Our Quality and Environmental Management Systems are implemented according to the requirements of the ISO9001 and 18014001 standards and are certified by an external certification company Copyright Unify GmbH amp Co KG 06 2015 Hofmannstr 63 81379 Munich Germany All rights reserved Reference No A31003 S2030 U106 3 7619 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract Availability and technical specifications are subject to change without notice Unify OpenScape OpenStage and HiPath are registered trademarks of Unify GmbH amp Co KG All other company brand product and service names are trademarks or registered trademarks of their respective holders unify com Important information Important information A For safety reasons the telephone should only be supplied with power using the original power supply unit Part number L30250 F600 C 14x x 12 EU 2 UK 3 US or ina LAN with PoE Power over E
65. a required call list gt Page 108 or one of the phonebooks gt Page 108 gt Page 111 Alternatively you can also open a call list or phonebook without using the Consult or Hold functions the active call is automatically placed on Hold 1 Please note the information in relation to the call journal on gt Page 51 Basic functions 53 Disconnect amp return Retrieve held call Ending a consultation call You end the consultation Select and confirm the option shown in the second party s context menu The consultation call is disconnected The call with the first party is resumed The second party hangs up If the second call partner hangs up you will be prompted to retrieve the first call again if Hold and hang up is disabled gt Page 89 Otherwise the first call will remain on hold until you receive this prompt after a defined time interval Confirm the option shown You are reconnected with the first party If the call is kept on hold you can retrieve the call via the context menu Ip before the set time expires Ending the consultation with an active headset Prerequisite The administrator has additionally configured a key with the Au to Headset function AICS Zip tone gt Page 75 Press the Auto Headset sensor key to activate automatic call answering This key and the headset key illuminate You make a consultation call and the second party hangs up You are automat ically reco
66. ace WBM Phone Display settings Display brightness 3 2 1 Default 1 2 3 Contrast J gt Page 172 Key module contrast 7 gt Page 175 Program keys Normal Edit gt Page 76 Shifted Edit gt Page 76 Key Module 1 if available such as Program keys Key Module 2 if available such as Program keys Key click Volume Off Low Medium High Keys Keypad only All keys Energy saving Backlight time 1 minute Preset 5 minutes 30 minutes 60 minutes 2 hours 4 hours 8 hours Locality Country amp gt Page 190 Language 7 gt Page 188 Date format J gt Page 179 Time format gt Page 179 Security Password Current Password New password tJ gt Page 142 Confirm password Web interface WBM 211 Phone book Contact list gt Page 108 New contact tj gt Page 108 Last name First name Number Delete all contacts gt Page 109 Confirm delete Diagnostic information gt Page 204 212 Fixing problems Fixing problems Caring for your telephone Never allow the telephone to come into contact with colouring oily or aggressive agents Always use a damp or antistatic cloth to clean the telephone Never use a dry cloth If the telephone is very dirty clean it with a diluted neutral cleaner
67. administrator has deactivated the permanent preview func tion Press the Preview sensor key The key illuminates The preview function is temporarily activated Press the flashing line key A popup window opens and you receive information about the caller Press the line key again to accept the call or wait until the popup closes itself after a specified period of time The preview function is switched off and has to be switched on again for a further operation Permanent preview Prerequisite Your administrator has activated the permanent preview function Press the Preview sensor key This way the preview for all lines with preview mode remains active until you press the Preview sensor key again D If the line preview has been deactivated a call is answered immediately on a line when the line key is pressed without first showing caller informa tion 138 Making calls with multiple lines De or pi or ites Rollover for a line Your administrator can determine how rollover calls are to be signalled Only the relevant line key blinks You hear a special advisory tone via the currently active microphone and the corresponding line key blinks The ringer melody set sounds briefly approx 3 seconds via the loudspeaker and the corresponding line key blinks You hear a short notification tone Ip The ringer melody is not played in speakerphone mode The telephone rings using the configur
68. all forwarding is indicated on the graphic display when the phone is idle Forwarded calls can be logged in a call list see Page 33 The menu Forwarding offers you three types of call forwarding O Unconditional Destination phone number O Busy Destination phone number L1 No reply after 1 s Destination phone number A phone number may already be assigned to each call forwarding type For ex ample one Destination could be Destination 12345 e Alternatively call forwarding can be programmed on one or more keys with a fixed destination and a predefined forwarding or call type gt Page 79 Call forwarding 61 or Using call forwarding The following functions are available for activating and deactivating call forward ing and configuring it in accordance with your requirements Activate or deactivate immediate forwarding gt Page 61 Saving destination phone numbers for call forwarding gt Page 63 Edit favourites gt Page 63 Copy and insert destination phone numbers Page 63 Assign a destination phone number for call forwarding gt Page 65 Activate deactivate call forwarding gt Page 66 Defining the ring duration before call forwarding on no reply gt Page 67 Activate or deactivate immediate forwarding Press the key shown Deactivating call forwarding If call forwarding was activated for Unconditional it will now be automatically de activated Activate forwarding to last
69. arding for all call types remains ac tivated with the forwarding types Busy and No reply until deactivated manually by you Activated call forwarding for Busy and No reply is indi cated in the list by the call forwarding icon Press the illuminated key to open the call view If you selected the forwarding type Unconditional and activated a call type here the call type is shown on the display with the call forwarding icon and the key illuminates Nothing is shown on the display for the forwarding types Busy and No reply 74 Call forwarding Call forwarding chain Sometimes calls to a station are forwarded to another station that also has call forwarding or DND activated This can create a call forwarding chain consisting of several telephones where the last member of the chain is your phone A popup window opens on your phone s display with the following information Who is calling Who forwarded first or last The reason for the forwarding is displayed by an icon You can set whether the station that forwarded first or last is displayed see 2 Page 85 Programmable sensor keys 75 Programmable sensor keys The phone features a range of functions that can if required be stored on pro grammable sensor keys The phone comes with six sensor keys all of which can be programmed on two separate levels The Shift sensor key for switching between the two sensor key levels is preas signed This sensor key should be
70. atus busy You can connect to the call by pressing the illuminated key for this line see also gt Page 21 Prerequisite A secondary line is set up on your multi line phone the option to connect to the call is activated for your phone and system based conference is set up for your system gt Page 106 If a preview is set up and activated for the relevant line gt Page 137 you have to press the line key a second time following the preview in order to connect The key of a secondary line illuminates it is busy You want to connect to the call Press the illuminated line key A conference is established You are connected to the parties on the secondary line The key continues to illuminates and the conference is shown on the display D If there is already a conference on the secondary line you are connected to this conference The conference is shown on the display You can now Put the secondary line on hold Leave the conference on the secondary line Make consultation call Accept a second call Alternate between a new call party and a conference on the secondary line Include a call party from a consultation or a second call in the conference Making calls with multiple lines 125 or DSS call 1 Direct station selection keys Apart from line keys administrator can also configure direct station selection DSS keys You can use a DSS key to call an internal station directly pick up
71. aunch key programming via the user menu ask your administrator about the current setting Confirm to begin programming The sensor key illuminates continuously Select and confirm the option shown to program the first level for instance Select and confirm the function in the context menu Select and confirm to change the key labeling Enter and confirm the label you want Select and confirm this option to enter a code Enter and confirm the code for example 96 contact your administrator Select and confirm the option shown Programmable sensor keys 79 K Normal CF unconditional CF unconditional any 5 Save amp Exit Configuring a fixed forwarding key Hold down the sensor key to which a function should be assigned until the pro gramming prompt is displayed D If the prompt is not displayed or a programmed function is not executed then you can only launch key programming via the user menu ask your administrator about the current setting Confirm to begin programming The sensor key illuminates continuously Select and confirm the option shown to program the first level for instance Call forwarding depending on forwarding type Select a forwarding type CF unconditional CF noreply CF busy Select and confirm the required function Call forwarding depending on incoming call type If use of server feature has been enabled by administrator and the Ext int for wardi
72. call is picked up 17 N Individual phone configuration ettings 8 mi i ser if nec s Display gt Save amp Exit Individual phone configuration Display Adjusting the display to a comfortable reading angle You can swivel the display unit Adjust the display unit so that you can clearly read the screen Setting contrast The display has six contrast levels that you can set according to your light con ditions You can also configure this setting via the WBM interface gt Page 206 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Set and confirm the contrast Confirm Individual phone configuration 173 Adjusting the brightness The display has seven contrast levels that you can set according to your light conditions You can also configure this setting via the WBM interface gt Page 206 Press the key shown Settings Select and confirm the option shown V mi i ser Select and confirm the option shown if nec P Enter and confirm the User password hone Select and confirm the option shown Display Select and confirm the option shown Brightness Select and confirm the option shown gt Set and confirm the contrast Save amp Exit Confirm 17 Individual ph
73. can also configure this setting via the WBM interface gt Page 206 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select and confirm the option shown System based conference This type of conference is also referred to as a large conference It can include up to ten parties It can include from three up to a maximum of 16 parties de pending on the configuration in OpenScape Voice Prerequisite You are conducting a consultation call gt Page 52 or you have ac cepted a second call gt Page 91 and the System conference feature was con figured by your administrator Establishing a conference Select and confirm the option shown in the connection s context menu You are connected to the first two parties at once The conference is displayed with the current participants You can now initiate a consultation call add a party put the conference on hold leave the conference Enhanced phone functions 107 Conducting a consultation call Consultation Select and confirm the option shown in the Conference context menu If the party answers you can toggle between the party and the conference connect the consultation call to another called party
74. ccepts the call If the call is not answered by any phone it is forwarded to the configured for warding destination on no reply or to a rejection announcement Activating deactivating parallel call via code You can activate deactivate the parallel call without having to change to edit mode Prerequisite You have already entered numbers in the parallel call list 7 ___ Lift the handset Enter the code to activate or deactivate the parallel call see code table gt Page 168 162 OpenScape Voice functions Y t Parking a call If you have answered a call for a colleague and cannot forward it to him you can park the call Call park You are conducting the call Let the other party know e g that you are trying to connect him Enter the code for parking followed by a line number see code table gt Page 168 You receive a confirmation tone The caller hears a waiting melody Replace the handset Tell your colleague that a call for him is parked and give him the line number Unparking To unpark the call your colleague must proceed as follows Lift the handset Enter the unparking code see code table gt Page 168 He is prompted to enter a line number Enter the specified line number Your colleague is now connected with the waiting caller OpenScape Voice functions 163 Y Silent Monitoring If this function has been configured by the administrator and enabled for the des
75. confirm a medium volume level You can also select one of the following three options Low High Off for no click Key selection Select and confirm the option shown Select and confirm if the setting is only to apply for the character input keys Select and confirm the option shown Confirm the option shown 18 Individual phone configuration Setting the language and country Selecting a language You can also configure this setting via the WBM interface gt Page 206 Press the key shown Settings Select and confirm the option shown ser Select and confirm the option shown c 6o if nec Enter and confirm the User password Cadi Locality Select and confirm the option shown Speech Select and confirm the option shown Deutsch Select and confirm the language in the context menu Save amp Exit Confirm 1 The phone displays the current setting Individual phone configuration 189 You may choose from the following languages Bahasa Indonesia Bahasa Malaysia Brasileiro Catala CeStina Cymraeg Dansk Deutsch 9 Eesti keel 10 English 11 English US 12 Espafiol 13 Frangais 14 Hrvatski 15 Italiano 16 LatvieSu Valoda 17 Lietuvig Kalba 18 Magyar 19 Nederlands 20 Norsk 21 Polski 22 Portugu s 23 Rom n 24 Sloven ina 25 Slovenski Jezik 26 Srpski Jezik 27 Suomi 28 Svenska 29 T rkce 30 EAAnvik 31 b enrapcku 32 MakenoHckM Ja3uk 33 Pyccku 34 Cpnckn Je3uk
76. consultation or accepted a second call 2 Page 52 or gt Page 91 The conference call is placed on hold You hear a beep and the recording symbol is shown in the line for the con sultation or second call The call is now being recorded Select the option shown in the context menu for the consultation or second call in order to include the new participant in the conference The conference is dis played with all current participants You hear a beep and the recording symbol is shown again in the line for the conference call Call recording 203 Your call is included in a conference during the recording Prerequisite You are conducting a call that is being recorded You are to be in cluded in a conference by your call partner You are placed on hold while the conference is being set up You hear the music on hold while your call partner is setting up the conference The recording is paused and the recording symbol 0 has disappeared from the display Your call partner answers again and you are connected to the conference You hear a beep and the recording symbol amp is shown in the Conference line The conference call is now being recorded Putting a line on hold manually during the recording There are two options for placing a line manually on hold You place the active line on hold during the call recording and then resume the call on this line You seize a different line during call recording The fi
77. containing surfactants such as a dish detergent Afterwards remove all traces of the cleaner with a damp cloth using water only Never use aggressive or alcohol based cleansers on plastic parts The use of scouring agents is also forbidden Troubleshooting Pressed key does not respond If the telephone is locked repdial keys cannot be used This also applies when an emergency num ber is saved on it Check whether your telephone is locked Phone locked To unlock enter the PIN appears on the screen If the phone is locked unlock it The phone does not ring on call Check whether the ringtone is deactivated see icon in the status bar on the display Page 24 If itis deactivated activate the ringtone The displayed time is incorrect The time is corrected automatically over night after 24 hours at the latest You cannot dial a number Check whether your telephone is locked Phone locked To unlock enter the PIN appears on the screen If the phone is locked unlock it To correct any other problems First contact the relevant administrator If the administrator is unable to correct the problem con tact Customer Service Fixing problems 213 Contact partner in the case of problems Contact your administrator if a fault persists for more than five minutes for example Labeling keys The following options are available for labeling keys of the OpenStage Key Module 15 gt Page 17 with the functions or numbers
78. ction status on the telephone This can be any incoming or outgoing call It is immaterial here whether a call is set up directly via the telephone or via an application Outgoing Incoming Consultation Pickup Reconnect Second call Connected call Conference Automatic call acceptance Secured or unsecured line Non recordable calls 1 Outgoing calls that have not yet reached full connection status such as a ring ing call Calls on hold Server based conference only Call recording 197 Enhanced functions 1 Aconference can be set up or cleared down during recording 2 A consultation can be performed during recording 3 Call transfer is also available during recording 4 A second call can be accepted during recording The following features are not supported 1 Playing back recordings over the telephone 2 Deleting recordings over the telephone 3 Functions for editing recordings over the telephone Recording tips You will receive the following advisories while a call is being recorded The recording symbol ao on the display permanent Beep repeated at intervals for you and your call partner Beep single at the start of recording for you and your call partner The audible advisory can also be switched off Please check with the relevant administrator Multiline In terms of call recording no distinction is made between multiline and single line If recording has started recor
79. d athe panne Uu alga a pennis 13 Telephone typG sos eR ex e fete ay AREERERAEPVERVESSAmENEET EET A ER E 13 Speakerphone quality and display legibility llle 13 Single line telephone multi line telephone 2000 000 cee ee 13 Getting to know your OpenStage phone 14 The user interface of your OpenStage 40 40 G 1 ee 14 Ports on the underside of the phone liliis 15 Using network ports more efficiently llis 16 OpenStage Manager ssslsesee hh hahaha a nm nn a 16 uri 141 T T 16 Key Module iens udo RI Re ERR Ie agian a Bee Slate aa ean ia 17 OpenStage Key Module 0 0 0 eee 17 OpenStage Key Module 15 1 0 0 ce tenes 17 KOyS Vossesechuetqeppppioeia be bePeu q d eee ee Means ene oie bene ected 18 Functiori Keys iik uevbkEYWE4EREXQRZCESAREGORNOSEGqnaud EO eee Rd iem RAA EEA 18 Audio keys 24 wexs AR ea ae EAR SA he as ERE 4A ERIS S 18 Navigator oss bat ode td aae mE ARD REUREGnE NR AERE Ka deba aS Geek 19 Programmable sensor Keys n 20 Trunk keys on multi line phones only 00 II 21 Keypad aserrean aa epXPYVdTw eeRRVSSRA PEE ge male ERES REA NC IR 22 Display eere raaa hana cat ew ETE RE AUREUS oe MAR KG See EGu E KR e Ru eR 24 CS sad od eae es 24 Idle display view and icons 0 ccc RI I eae 24 Displays on the status line for adjusting the volume 000 eee eee eee 25 Co
80. d confirm the option shown Three types of call forwarding are offered in the settings menu Unconditional Busy e No reply after 1 s 1 Copy Select forwarding type here for instance All calls Select and confirm forwarding type in context menu 2 Insert Select target forwarding type here for instance No reply after 1 s Select and confirm target forwarding type in context menu Both types of call forwarding now have the same destination phone number The call forwarding type No reply after 1 s is automatically activated Call forwarding 65 E Edit call forwarding L1 Unconditional gt 3339 336 M Unconditional gt 3336 Assign a destination phone number for call forwarding Prerequisite At least one destination phone number has already been saved Press the key shown The pop up menu opens The message Set forward on to is displayed with the last forwarding destination used and you are offered the following options Accept Set a forwarding destination Edit call forwarding Cancel Select and confirm the option shown Select the forwarding type here for instance Unconditional Select and confirm a saved destination in the context menu of the relevant for warding type The forwarding type is activated and the new destination is displayed Press the illuminated key to open the call view If All calls was activated the for warding destination is displaye
81. d microphone of the destination phone are switched on automatically Two way Intercom with variable input of member number Press the key to use your speakerphone function HE Enter the code for Two way Intercom see code table gt Page 168 followed by the one or two digit member number of the respective team member TJ As soon as the connection has been established you will hear a confirmation tone and can reach the destination caller via this caller s speakerphone function Two way Intercom to a saved member number Prerequisite The code for Two way Intercom and the member number are pro grammed on a sensor key BEEN Press the programmed sensor key A connection to the team member is estab lished immediately and your speakerphone function will be switched on ji As soon as the connection has been established you will hear a confirmation tone and can reach the destination caller via this caller s speakerphone function OpenScape Voice functions 167 Y Announcing the local phone number You can use this function in order for example to identify the phone number of a phone in a conference room if it is not indicated on the display Lift the handset Enter the code for Announcing the local phone number see code table 2 Page 168 The phone number is announced Then hang up Dialling the last caller You can retrieve and dial the phone number of the last answered or dialled caller The following two
82. d or customised Settings function dependent Lr m9mm Page 174 C Page 172 r mm m Page 175 gt Page 76 Page 222 gt Page 76 gt Page 223 Key Module if available such as Program keys Key click Option Exit Discard Changes Volume Off Low Medium High Keys Keypad only All keys Energy saving mode Time for background lighting Background lighting 1 minute Background lighting 5 minutes Background lighting 30 minutes Background lighting 60 minutes Background lighting 2 hours Background lighting 4 hours Background lighting 8 hours Return Locality Option Save amp Exit Exit Discard Changes Country DE DE Further countries see Language Deutsch Save amp Exit gt Page 187 gt Page 187 gt Page 174 gt Page 190 gt Page 190 gt Page 188 Local user menu 221 Deutsch Further languages see Date format dd mm yyy dd mm yyy yyyy mm dd mm dd yyyy Time format 24 hour 24 hour 12 Hour AM PM Security Change user password Option Save amp Exit Exit Discard Changes Current password New user password Confirm New user password Phone lock Option Save amp Exit Exit Discard Changes Phone lock No Yes Network information Option Exit Pho
83. d with the forwarding icon and the key illu minates The Busy and No reply after 1 s types of call forwarding are not dis played 66 Call forwarding Edit call forwarding L1 Unconditional gt 3339 Activate deactivate call forwarding Prerequisite A forwarding destination is already configured for the relevant for warding type Press the key shown The pop up menu opens The message Set forward on to is displayed with the number of the last forwarding destina tion and you have the following options Accept Set a forwarding destination Edit call forwarding Cancel Select and confirm the option shown Choose one of the forwarding types offered O Unconditional default setting is off O Busy O No reply after 1 s Here e g Unconditional Confirm your selection The forwarding type is activated or deactivated Call forwarding settings can appear as follows O Unconditional default setting is off VMI Busy M No reply after 1 s Press the illuminated key to open the call display If Unconditional was activat ed the forwarding destination is displayed with the forwarding symbol and the key illuminates The Busy and No reply after 1 s types of call forwarding are not displayed Call forwarding 67 H A Edit call forwarding L1 No reply after 1 s 3335 Set delay Defining the ring duration before call forwarding on no reply You can define how often the phone sh
84. destination The pop up menu opens The message Set forward on to is displayed with the number of the last forwarding destina tion and you have the following options Accept Set a forwarding destination Edit call forwarding Cancel 62 Call forwarding Set a forwarding destination c Use last forwarding destination Select and confirm the option to use the last saved destination for Unconditional again Call forwarding to this destination is immediately activated for Uncondi tional and the key illuminates Activate with variable destination phone numbers If you want to use a new forwarding destination Select and confirm the option shown Enter and confirm the new destination phone number Confirm the last destination phone number saved it will be displayed Call forwarding to this destination is immediately activated for Unconditional and the key illuminates Call forwarding 63 H Edit call forwarding O Unconditional gt Enter destination o O Unconditional gt Edit favourites Destination 1 Save amp Exit Saving destination phone numbers for call forwarding D You can also enter the call forwarding settings via the user menu gt Page 84 or via the WBM interface gt Page 206 Press the key shown The pop up menu opens The message Set forward on to is displayed with the number of the last forwarding destina tion and you have the following opt
85. ding is performed otherwise not The record ing status of a line persists as long as calls are connected to this line For example if line A is being recorded initiated manually and you switch to line B or line A is placed on manual hold and you switch to line B the recording is ended and a partial recording saved If you disable recording for the call on line B mode manual or auto start and Switch back to line A the recording for line A is not started again The modes mentioned All Calls AutoStart or Manual refer to the telephone and are therefore the same for all lines Recording conversations Using the call recording feature The recording function can be used in a similar way to a recorder for example for recording music The recorder can be e switched on standby O switched off or stopped WI started paused II The symbols used here by way of example can be found on practically any hard ware and software recorder 1 Server based conference only 198 Call recording Recording off Ji l 5s Y j v E Automatic call recording This is the simplest mode If you have accepted a call or called a subscriber and the subscriber answers the call is recorded automatically Refer to gt Page 196 to check which calls this can be As soon as the recording starts you will see the recording symbol o o and hear a beep see also Page 196 You cannot pause the recording manually in this m
86. dspeaker volume gt Page 25 Getting to know your OpenStage phone 19 Navigator p Before using the telephone remove the protective covering from the navigator surface With this control you can manage most of your phone s functions as well as its displays Operation Functions when key is pressed E O x Call up the context menu Press the C key Perform action J Go down a level Call up the context menu in the idle display Short press One level back Long press held down Go back to the first level of the settings b menu Press the key e Cancel function Quit the context menu In input fields Delete character to the left of the cursor Open line overview in idle mode Scroll downwards Press the key Select element below Long press held down Jump to the end of the list menu Scroll upwards Press the e key Select element above J Long press held down Jump to the start of the list menu gt Confirm input Press the 9 key Perform action j Call up the context menu 20 Getting to know your OpenStage phone Programmable sensor keys Your OpenStage 40 telephone features six programmable lit sensor keys Ur Increase the number of programmable sensor keys by connecting a key module Page 17 Level 2 Touch the key briefly to activate the programmed function or dial the stored number gt Page 80 If you hold the key pressed you are prompted a
87. ducting a call see also gt Page 196 Press the recording button to start the recording the LED key lights up You hear a beep and the recording symbol is shown on the display The call is now being recorded see also gt Page 196 Pausing call recording manually during a call Prerequisite Manual mode or AutoStart is selected You are conducting a call Recording has started The recording button LED lights up You are conducting a call see also gt Page 196 Press the recording button to pause the recording the LED extinguishes and the recording symbol on the display disappears You can start the recording again at any time for example to continue recording the current call Ending call recording automatically Prerequisite You are conducting a call Recording has started The recording button LED lights up The recording is ended automatically as soon as the call is terminated or if the call status changes so that the call is no longer being recorded for example if a line is placed on manual hold and another line is seized Multiline The LED extinguishes and the recording symbol on the display disappears 200 Call recording i Consultation during call recording Prerequisite You are conducting a call Recording has started The recording button LED is lighting You initiate a consultation your main call is placed on hold as a result while the consultation is being performed The
88. e Answering calls automatically via the headset Prerequisite The administrator has additionally configured a key with the Au to Headset function AICS Zip tone Page 75 Press the Auto Headset sensor key to activate automatic call answering This key and the headset key illuminate A short acoustic signal is heard on the headset for a call and the connection is established If you want to manually answer calls again deactivate the automat ic answering function using the Auto Headset key Both keys are off 40 Basic functions Directed pickup v Ye or lt Q Directed pickup Directed pickup Y gt o or q Directed pickup 4 Directed pickup You can pick up a call signalled at an absent coworker s phone If a colleague has placed a call on hold on their multi line phone you can also pick up this call Accept call Prerequisite You know the coworker s internal phone number and the function is configured for you in OpenScape Voice A coworker s phone rings Select and confirm the option shown in the idle phone s context menu Lift the handset Press the key shown Select and confirm the option shown Enter and confirm the relevant phone s internal number You are connected to the calling party either via the handset or in speakerphone mode Picking up the held call Prerequisite Your colleague has placed a call on hold on their multiline phone gt Page 122 You kn
89. e A direct destination key is programmed gt Page 75 Press the programmed DDS key Dialling is initiated Dialling from the local phonebook Press the key shown Confirm Press the configured sensor key Personal for the local phonebook 2 Page 75 Select and confirm the entry you want The phone number is dialled Extensive information on the local phonebook and on searching for stations can be found from Page 108 Dialling from the corporate directory Prerequisite You have found and selected an entry in the corporate directory gt Page 111 Select the entry you want Select and confirm the option shown in the context menu The connection is set up 100 Enhanced phone functions Dialled Niels Bohr 07 06am Dialling a phone number from a list The following call lists are available in the Calls directory Missed Dialled Received Forwarded D For a detailed description of the call lists see Page 33 Pay attention to the notes on gt Page 114 Press the key shown Select and confirm the option shown Select and confirm the required call list Select and confirm the entry you want The phone number associated with the list entry is dialled Enhanced phone functions 101 q Using autodial delay A number is automatically dialled after a set delay starting from the entry of the number s last digit The autodial delay can be used when
90. e Which call for wards are possible how they are configured and activated can be found from 2 Page 60 Call forwarding information Prerequisite Your administrator has activated Forwarding shown If you have activated one of the forwarding types on your phone for the primary line and a station calls a popup window with the following information opens Whois calling The forwarding destination 1 Please note the information in relation to the call journal on gt Page 51 Making calls with multiple lines 121 MLUZ E During calls Making and receiving calls on a single line If you only use one line on your multi line telephone to make calls and you re ceive calls on the same line the phone operates in the same way as a single line telephone Redial gt Page 51 Consultation gt Page 52 Alternate Page 54 Callback gt Page 57 Hold gt Page 86 Call waiting second call gt Page 91 Transferring a call gt Page 95 Conference Page 104 Functions available exclusively for the primary line Call lists gt Page 33 Voicemail gt Page 32 Call forwarding gt Page 60 Do not disturb gt Page 140 Tl Depending on your individual settings you will be notified of incoming calls gt Page 138 Making and receiving calls with multiple lines Accepting a waiting call D Depending on the settings for Rollover you will be notified of incoming calls Page 138
91. e are three digit numbers you can store up to 1000 phone numbers This list is stored centrally and managed by your administrator Lift the handset Y Enter the code see the table of codes gt Page 168 followed by a number be tween 0 and 999 for the phone number you want to dial The number is automatically dialled Call tracing You can request automatic tracing of the last received internal call This is par ticularly suitable for identifying malicious irritating or troublesome calls Lift the handset Y Enter the code see the table of codes Page 168 The phone number is de termined Ask your administrator for the result 158 OpenScape Voice functions Y mm Y w Hunt group functions To ensure optimum handling of specific calls your telephone can be assigned to a pickup group gt Page 44 and or a hunt group Your administrator can incorporate multiple telephones in a hunt group If your telephone is assigned to a hunt group OpenScape Voice forwards calls for the members of your group in accordance with specific rules defined by your admin istrator Hunt groups are a simple solution for distributing calls to a group of tele phones If you want another member of the group to pick up an incoming call you can set your telephone to signal the busy status for your line to the other members of the hunt group Hunt group calls will then no longer be forwarded to your tele phone
92. e display when the phone is idle Forwarded calls are logged in a call list if allowed see 2 Page 115 The three forwarding types are each assigned three call types in the Forward ing menu Unconditional Any call External Internal Busy Any call External Internal No reply Any call External Internal Call forwarding 69 Set a forwarding destination o m Using call forwarding The following functions are available for activating and deactivating call forward ing and configuring it in advance in accordance with your requirements Activating or deactivating immediate call forwarding gt Page 69 Saving destination phone numbers for call forwarding gt Page 70 Preconfiguring or changing destination phone numbers gt Page 71 Copying and pasting destination phone numbers gt Page 71 Assigning a destination phone number to a call type gt Page 72 Activating deactivating call forwarding gt Page 73 Activating or deactivating immediate call forwarding You can also configure the settings for call forwarding via the user menu gt Page 84 It is recommended to use the call forwarding key however so that you can use the following enhanced functions Press the key shown Deactivating call forwarding If call forwarding was activated for Unconditional it is now automatically deac tivated Activating forwarding to last destination The pop up menu
93. e ringtone depending on the call type e g an external or internal call An incoming call will interrupt any ongoing telephone setting operations When the call ends you can press the key to return to the point in the menu structure where you were interrupted 1 Closed for secure or open for nonsecure voice communication Basic functions 39 gt 4 if nec 21 or if nec L if nec L Answering a call via the handset The phone is ringing The caller is displayed IE If the phone number is stored in the local telephone the associated name is shown on the display must be activated by administrator Lift the handset Set the call volume Answering a call via the loudspeaker speakerphone mode The phone is ringing The caller is displayed The pop up menu opens Select and confirm the option shown The key lights up Press the key shown The key lights up The speakerphone function is activated Set the call volume Suggestions for using speakerphone mode Tell the other party that speakerphone mode is active Adjust the call volume while speakerphone mode is active The ideal distance between the user and the phone in speakerphone mode is 50 cm Answering a call via the headset Prerequisite A headset is connected IE Make sure your headset port is set up properly gt Page 184 The phone is ringing The key flashes Press the key shown Set the call volum
94. e selected the required character To enter a digit in an alphanumerical input field press the relevant key and hold it down You no longer need to scroll through the entire list of possible characters Character overview depends on the current language setting Qus Chas Os x EA 1 Additional special characters not in mode 2 Space 3 Additional special characters are available on the display keyboard 4 Switch between upper and lower case text and number entry Multi function keys Function during text input Function when held down Write special characters Deactivate the ringtone Switch between upper and lower case Activate the telephone lock Type special characters not in 123 mode Alphabetic labeling of dial keys is also useful when entering vanity numbers letters associated with the phone number s digits as indicated on the telephone spell a name e g 0700 PATTERN 0700 7288376 Getting to know your OpenStage phone 23 Text editor A function menu appears under the character selection field in certain situations such as when labeling programmable sensor keys You can enter punctuation marks and special characters and switch between the entry of alphanumeric characters in lower and upper case and straightforward digit entry You can select further editor functions via the navigator OK Confi
95. e specified here Specific details concerning your communications platform can be obtained from your service technician Please have this information ready when you contact our service department regarding faults or problems with the product Speakerphone quality and display legibility To ensure good speakerphone quality the area in front of the telephone front right should be kept clear The optimum handsfree distance is 20 inch 50 cm Proceed as follows to optimise display legibility Turn the phone to tilt the display This ensures you have a frontal view of the display while eliminating light reflexes Adjust the contrast as required gt Page 172 Single line telephone multi line telephone Your OpenStage 40 is a multi line telephone This means that multiple lines can be configured which is not the case with single line phones Each line is assigned an individual phone number which you can use to make and receive calls The programmable sensor keys function as line keys on multi line phones Page 21 The Overview tab on the telephony interface provides information about the lines configured on your phone and the current status of each line gt Page 28 A number of specific features must be considered when using a multi line phone to make and re ceive calls gt Page 118 14 Getting to know your OpenStage phone Getting to know your OpenStage phone The following sections describe the most frequently u
96. e telephone Press the key shown Select and confirm the option shown Confirm the option shown Enter and confirm the user password Select and confirm the option shown You see a numbered list of telephone parameters with the current settings You can see a more structured view of the list via the WBM interface gt Page 206 Example 2011 05 17 08 23 40 00 terminal number 3335 01 sip server 192 168 1 240 02 sip port 5060 03 sip registrar 192 168 1 240 04 sip registrar port 5060 05 sip gateway 06 sip transport UDP 07 sip gateway port 5060 08 server features No 09 dns results 5060 10 multiline No 11 registered lines 5060 12 backup active Yes 13 backup proxy 14 software version V3 R0 22 0 SIP 110502 15 display message None 16 last restart 2011 05 11T 13 46 46 17 memory free 17 801K free 18 ip adress 192 168 1 202 19 subnet mask 255 255 255 0 20 default route 192 168 1 2 21 primary dns 192 168 1 105 22 secondary dns 192 168 1 2 23 route 1 ip 24 route 1 gateway None Call recording 205 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 route 1 mask route 2 ip route 2 gateway route 2 mask mac address discovery mode dhcp reuse lan port type pc port status pc port type pc port autoMDIX vlan id qos layer 2 qos layer 2 voice qos layer 2 signalling qos layer 2 default qos layer 3 qos lay
97. ecording gt Page 75 It is assumed in the description below that a corre sponding key has been configured Recording modes The administrator can configure the following operating modes for call record ing Manual AutoStart All Calls Disabled The following settings are possible to audibly signal the recording Repeated Single Shot Off Check with your administrator as to which settings were made for your phone Mode ALL CALLS The telephone starts and stops the recorder automatically in order to ensure that all calls are being recorded Mode MANUAL You decide when the recorder is started and stopped or paused If the recorder is switched on all further calls will be recorded If you pause the recorder then nothing will be recorded If there are no calls then the recorder likewise pauses Mode AUTOSTART The telephone starts the recorder automatically You can stop or pause the re corder yourself however and restart it If a call has already been recorded new incoming and outgoing calls will also be recorded If you pause the recorder dur ing a call special calls such as consultation calls call pickups and second calls will not be recorded as long as the recorder is paused If the telephone reverts to idle status the AutoStart process is set up again for the next call 196 Call recording Explanations of recording Recordable calls A recordable call is any call that has a call conne
98. ect and confirm the option shown S ll ser Select and confirm the option shown if nec 4 Enter and confirm the User password Configuration Select and confirm the option shown Outgoing calls Select and confirm the option shown Autodial delay Select and confirm the option shown Specify a value and confirm your entry ae Save amp Exit Select and confirm the option shown Enhanced phone functions 103 Allowing Busy When Dialling If you activate this function an incoming call received while you are performing dialling is rejected The caller then hears the busy signal You can also configure this setting via the WBM interface gt Page 206 Press the key shown V WET Settings Select and confirm the option shown ser Select and confirm the option shown if nec SMa Enter and confirm the User password Configuration Select and confirm the option shown Outgoing calls Select and confirm the option shown Busy when dialling Select and confirm the option shown Select and confirm the option shown in the context menu n Save amp Exit Select and confirm the option shown D This setup option can also be found under Handling in the Incoming calls menu 104 Enhanced phone functions Conference User Disconnect Arf Conference Local conference This type of conference is also referred to as a three party conference It in volves up to three participants Prerequis
99. ect and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select In the context menu select and confirm to deactivate the call journal The mes sage Call Log is disabled is shown on the display In the context menu select and confirm to reactivate the call journal Select and confirm the option shown D If the function is deactivated all existing entries in the journal as well as messages for available missed calls on the display and via LEDs are deleted O Phonebooks and call lists Logging missed calls Two options are available to you for this function Answered elsewhere Delete entry All missed called intended for this line are logged and new missed calls are dis played If the Exclude option is selected for Answered elsewhere missed calls for this line that were answered either by other subscribers in the group or with Directed pickup are neither displayed nor logged see also Page 44 The Exclude setting is recommended if groups are set up With the default setting Delete manually for Delete entry you can delete specific missed calls you called back yourself If you select the option Delete when called instead these calls will be deleted automatically You can also configure this setting via the WBM interface Page 206 Press
100. ed by your administrator If you call a party or receive a call from a party over a secure connection a pad lock icon appears on the other party s row on your graphic display You can opt to have voice connections that are no longer secure indicated by a brief alerting tone and a window with the message Unencrypted call see gt Page 186 Emergency mode If a failover system has been set up for your OpenScape Voice you can still make calls and use the functions of the failover system for example despite network faults If it happens that your telephone is no longer connected to OpenScape Voice it is registered automatically on the configured failover system The message Emergency mode B8 then appears on the display Some functions may not be accessible while in emergency mode for example Call forwarding gt Page 60 Voicemail Page 46 Callback gt Page 57 Group functions gt Page 44 Multiline gt Page 118 OpenScape Voice functions gt Page 152 Answering a call The OpenStage rings A call is also visually signalled on the call display The call is also visually signalled on the alert bar If transmitted calling party information name phone number appears on the graphic display D If you have set a pattern melody or a ringtone gt Page 182 on your phone itis possible that administrator has preset a different pattern melody pat tern sequence or ringtone or deactivated th
101. ed call signal the corresponding line key blinks and a pop up menu containing the available information is displayed Privacy security 139 or Privacy security Activating and deactivating the ringer Activating and deactivating the ringer permanently or setting to beep If you do not want to be disturbed by the phone ringing for an incoming call you can deactivate the ringer permanently or set it so that you are only advised of a call by a beep every 25 seconds You can also configure the settings while the phone is ringing Hold down the key approx 2 seconds until the Ringer off icon appears on the status bar on the display gt Page 24 The ringtone is deactivated To switch the function off again hold down the key until the Ringer off icon disappears from the status bar on the display You can also switch the function on and off using the option in the idle menu Select and confirm the option shown Setting the ringer to a beep Hold down the key approx 3 seconds until the Beep icon appears on the status bar on the display gt Page 24 You will hear a short beep every 25 seconds for as long as the caller stays on the line To switch the function off again hold down the key until the Beep icon disappears from the status bar on the display Deactivating the ringtone via sensor key Prerequisite The Ringer off sensor key must be programmed gt Page 75 Press the Ringer off sensor key
102. ee line Select View Own line with active call Hold Clear replace handset View Own line with held call Retrieve View Other free line Select View Other line with active call Hold Clear replace handset View Other line with held call Retrieve View Other line busy View Connecting 1 The telephony view is displayed as a preview after a period of time set by the administrator 2 The connect function must be activated by the administrator 30 Getting to know your OpenStage phone Phonebooks In addition to a local phonebook there is a connection to the LDAP corporate directory if adminis trator has made the necessary settings Both phonebooks can be accessed via the telephone menu gt Page 35 You can configure sen sor keys for the phonebooks Personal Bernoulli Daniel Bohr Niels Chadwick James Curie Marie Faraday Michael Search contacts When in the phonebook or directory list view press the keypad key that corresponds to the first letter of your search term A field opens for you to enter the search term QK Js 9 The cursor jumps to the first entry in the list that matches the character you entered in the search field Personal phonebook You can store up to 100 private contacts in your personal phonebook These are displayed in al phabetical order in the phonebook list How to create co
103. ees 161 parking 1 e ee breed a eere d 162 reachability eeen nn 160 rejecting ANONYMOUS calls 156 Serial Call ner trt tn nere 160 silent monitoring esseeee 163 OpenStage Key Module 40 sssessss 17 Operating instructions seeeeee 3 Out of hours call sse 168 Overview tab sessse e 129 132 Index 227 S Safety precautions 0 0 ecceeeeeeeeeenneeeeeeeeteeeeeeeaes 3 Save destination phone number ss 63 Saving a destination phone number 70 Search Contacts nce hecteco ie enis 30 Second call scroscio t a hne rh eei 91 deflectirig ue riter peer tee itae peii ex id 92 NONNI ee 92 POJSCUNG ERSTELLT 92 Second call with consultation call 91 Second ringing call sessin 47 Secondary line essnee ee 21 SECUN 2 2 bacis iube antec rc dece E ER Dd av ue 139 Serial call roo e ntn 160 Set headset port seesssssssssssssssss 184 SGUINGS PM 172 Shared life dicite a 21 Silent monitoring sseeeee 163 Single line telephone see 13 Speakerphone mode ssssssssss 39 41 speakerphone distance ssssssussssss 4 SLALUS ICONS acisi ett diver te a hn en nea 24 T Telephone maintenance
104. er 3 voice qos layer 3 signalling Ildp med operation None None None None 0001e32fc7be Manual No 0 None No No None No 13 No 206 Web interface WBM Web interface WBM General You can configure a number of settings for your phone via the WBM interface Communication is via a secure HTTPS connection Access to the WBM interface must be activated by administrator Calling up the WBM interface Im For more information on the IP address the WBM interface address and how to connect the telephone to the network refer to the section entitled Network information gt Page 193 To call up the WBM interface open a Web browser and enter the following https IP address of the phone IP address of the phone is the IP address of your phone or https Name of the phone Name of the phone which was assigned by administrator D You might receive a certificate notification from the browser Follow the instructions to down load the certificate You will be prompted to configure a user password the first time you call up the WBM inter face Page 142 You must log on with this password in future every time you want to open the User Pages Administrator Pages This area lets you configure settings for administering your phone and the network environment Access to the Administrator Pages is protected by the admin password For more information con tact your administrat
105. ers from which you are willing to accept calls also known as a selection list Your administrator knows how long this list may be in the OpenScape Voice used on site in your facility A connection is set up if a callers phone number matches a number in the se lection list If there is a match the caller receives a message that the party refuses to accept any calls with this number the call is forwarded to an external phone number Contact your administrator for information on how your OpenScape Voice is con figured on site Lift the handset Enter the code see the table of codes Page 168 Various announcements deliver the following information the name of the feature selective call acceptance the current status active or inactive the current scope of the selection list These announcements are followed by verbal user prompts that let you add entries to the selection list delete entries in the selection list check the selection list activate or deactivate the function For call rejection As for selective call acceptance you can create a selection list with the phone numbers of parties from whom you are not willing to accept calls Your adminis trator knows how long this list may be in the OpenScape Voice used on site in your facility A call is not connected if the caller s phone number matches a number in the se lection list the caller is notified that the called party rejects calls from th
106. ess the key All calls to your phone are time stamped and logged in consecutive order in the call lists Each call list may contain up to 30 entries Once this limit is reached the oldest entry in the log is deleted Multiple calls from the same number are only listed once The number of call attempts is logged in the Details context menu and additionally in the Missed Calls log in the list display The list contains the phone number and the time of the last call attempt from each user listed if made on the current day otherwise the date of the last call attempt TM If you connected a call partner with his her consultation or second call partner his her phone number will be shown in the call list Received Mg Callers with suppressed numbers are listed as Unknown in the call lists Ip Only calls to the primary line are received on multi line phones gt Page 13 34 Getting to know your OpenStage phone Example of the Missed call list Missed Options gt Time of call Busch Wilhelm12 11 11178 2 Number of call attempts Benz Karl 10 25 Selected new entry with context menu 235689 1 Lessing Ephraim7 22 Old entry 2568900 1 The administrator may have made special settings for missed calls The following keys flash or illuminate depending on the setting to indicate new missed calls Only the LED on the key The LED on the key and the alert bar Only t
107. ess the key shown Confirm to open the local phonebook Select the required entry Select and confirm the option shown in the context menu Then confirm the De lete or cancel the process Deleting all contacts You can also delete the contacts via the WBM interface gt Page 206 Press the key shown Confirm to open the local phonebook Is displayed Select and confirm the option shown in the context menu Confirm the option shown Select and confirm to cancel the process 110 Phonebooks and call lists m Personal Option Kirsch Erika Kramer Elisabeth s Searching for a contact Press the key shown Confirm to open the local phonebook Is displayed Enter the first letter of the name you are searching e g k Q AR 5 Abc The name first found in which the first letter is K is displayed If you are looking for a name that begins with Kr also enter the second letter in the search field QK pq i 7 B abc The first name with the initial letters Kr is displayed You can also browse the phonebook with the navigator until you reach the re quired station gt Page 19 Phonebooks and call lists 111 Corporate directory The corporate directory is an LDAP database It can be accessed via your net work if access has been configured correctly by administrator You can search for the name simple search or for different entry information advanced search e g search for the j
108. estination used and you are offered the following options Accept Set a forwarding destination Edit call forwarding Cancel Select and confirm within three seconds You are then offered three forwarding types in the Settings menu with three call types each and with frequently used destination numbers preassigned by default Unconditional Any call External nternal Busy Any call External nternal Noreply Any call External nternal Edit favourites Saving a destination phone number Select and confirm the forwarding type here for instance Unconditional Select the call type Select the option shown Select the option shown Select and confirm the option shown in the context menu for the call type Enter edit and confirm the destination phone number You can now select another call type additionally and enter a destination phone number If you assign destination phone numbers for External and Internal for example both external and internal calls will be forwarded to the respective des tinations If the destination phone numbers for Any call are assigned or changed this call forwarding has priority and both external and internal calls are forwarded to this destination phone number Press the illuminated key to open the call view Call forwarding for the selected call type is activated Call forwarding T1 Preconfiguring or changing destination phone numbers
109. ey is set up and call waiting is permitted gt Page 93 two calls ring at the same time Caller information from the first caller is displayed and you have the following op tions Accept Reject Deflect The Call control key is blinking and you hear a notification tone Display second caller Pressing the blinking Call control key will display the second caller s informa tion and you again have three options to choose from Return to first caller Press the blinking Call control key again to return to the first caller s displayed information Accept a call If you accept one of the calls the other call is treated as a second call see 2 Page 91 While dialling Impe Note that when you set up call control the Busy when dialling gt Page 103 function will be disabled The exception is if you dial a number during a Consult gt Page 52 Prerequisite The 2nd alert key is set up and call waiting is permitted gt Page 93 You receive a call while you are dialling You hear an alerting tone and the 2nd alert key flashes Press the blinking Call control key Dialling is interrupted The caller s informa tion is displayed and you have the following options Accept Reject Deflect 48 Basic functions Making calls D If you selected the option Busy When Dialling Page 103 you will not be interrupted by an incoming call In this case the caller hears the busy signal
110. f the error message Mobility expired appears on the display when logging on or off please consult your administrator regarding what to do next Cause The telephone is no longer receiving a response from the service computer for the data exchange DLS 148 Mobility Mobility ID mH or Mobile logon Enter password Logging on and off at the same phone Logging on to the phone No other mobility user is logged on Logon via a key If a sensor key is configured for Mobility Press the Mobility sensor key Logon via the context menu Select and confirm the option shown in the idle display Page 27 context menu The Mobility logon dialog appears You are prompted to enter your mobility ID Enter and confirm Mobility ID usually a telephone number You are prompted to enter the password Enter and confirm the user password The following messages appear on the display Logging on mobile user Validating Registering Downloading user data Once logon is complete the Mobility program key LED lights up and the mo bility icon 2 appears in the graphic display next to the mobile phone number Mobility 149 n or Mobile logoff Mobile logoff Mobile logoff Logging off from the phone Prerequisite You are logged on as a mobility user Logoff via key If a program key is configured for Mobility Press the illuminated Mobility program key Logon via the context menu Se
111. figured A distinction is drawn here between primary secondary and phantom lines Each of these line types can be used on a private or shared basis gt Page 21 Primary line All multi line telephones have a primary line This line can be reached in the usual manner via your public phone number Incoming calls are signalled on this line Impe To avoid conflict between individual multi line phones the functions Do not disturb and Call forwarding can only be used for the primary line Secondary line The secondary line on your phone is used as a primary line by another subscriber of the line trunk group Your primary line which is configured on another telephone in the line trunk group simul taneously functions as the secondary line on that telephone Phantom line Phantom lines are not used as primary lines by any telephones in the line trunk group Phantom lines are established when the number of lines provided by a communications system exceeds the number of available telephones Line utilisation Private line A line that is used by a single telephone This line cannot be used as a secondary line by another telephone Shared line A line that is configured on multiple telephones The line status if configured is displayed in the Overview tab for all telephones that share this line If for example a shared line is being used by a telephone a status message indicating that this line is busy is displayed on all other
112. format d mm yyy Save amp Exit Time display format You can also configure this setting via the WBM interface gt Page 206 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the time format 12 or 24 hour display in the context menu Confirm Date display format You can also configure this setting via the WBM interface gt Page 206 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the format you want Confirm 18 eo Individual phone configuration Settings ser ll nm n L a n if nec amp E udio olumes Handset gt Save amp Exit Audio Volumes Use this selection to set the following volumes in 10 levels Loudspeaker Ringer Handset Headset Handsfree Rollover Example Handset Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the volume you want to adjust for example Handset Set and confirm the vol
113. ghts up Press the illuminated programmable sensor key once again to release the line the keys stops illuminating Whispering You can configure a feature toggle key for the whisper function gt Page 78 in order to communicate unnoticed with the first internal caller when muted silent monitoring is activated gt Page 164 Prerequisite Your administrator has configured and activated the whisper function in the system Press the sensor key shown the key lights up Whispering is activated Press the illuminated sensor key once again to disable whispering the key stops illuminating OpenScape Voice functions 153 wa ms oY Making anonymous calls Your administrator decides whether or not your caller ID name and phone num ber is displayed on a called party s station Anonymous calling is when your data is not transmitted The settings configured can be deactivated however for specific calls D If your caller ID is transmitted your caller ID is displayed If your caller ID is suppressed unknown is displayed Deactivating If your administrator permanently activated anonymous calling for your phone you can deactivate this setting as follows Lift the handset Enter the code see the table of codes Page 168 to transmit the caller infor mation You hear a confirmation tone or an announcement Activating If your administrator activated caller ID transmission for you
114. he Overview tab liiis 133 Setting the time for a delayed ringer 2 0 0 cee eee 134 Setting the ringtone for lines 0 tees 135 Configuring the Overview tab display 0 0000 cee eae 136 Line preview 000 cee Rr Rs 137 Rollovertor a lie eli Pied 2d bt we bd Sak eee ha ee aoa SS Ge f eed 138 Contents 9 Privacy SOCunly amp oa esae etesceeds She ee oS FG PIA Xd 139 Activating and deactivating the ringer 0 2 lille 139 Activating and deactivating the ringer permanently or setting to beep 139 Deactivating the ringer temporarily for incoming calls and reactivating it 140 DG tergo io CC 140 Enabling do not disturb via a key 2 0 eh 140 Enabling do not disturb via the idle menu llle 140 Allowing Do not disturb liliis RR RR n 141 OSC UII sesh EERE e sedet e tae eects Uti os LM e ERE edt LIE 142 User password ee p PR VASA A RARE d E Rd a RR etg 142 Phone lOCklhig cem re ES WEAR RONDE SER RC X UR RR RR RUE em RC Pm 145 MODIY e oh ee Cae be eed 694 S66 Ges eon eee eee ees SS 147 Mobility scenarios 0 6 RH RH RR 147 Logging on and off at the same phone 0 0 0 tee 147 Logging on and off at different phones lilseleeele ees 147 Transferring user defined settings and data 0 0c cee eee 147 Logging on and off at the same phone 0 ce tee 148 Logging on to the phone 0 cece 148
115. he alert bar Or neither Note also the setting options for voice messages Page 32 and have the possible combinations explained to you by the administrator if necessary Missed calls are not signalled if the call journal is disabled Page 115 Call list options You can select the following function in the Options context menu Delete all gt Page 114 Entry specific context menu You can select the following functions for an individual entry Dial gt Page 100 Details gt Page 114 Call attempts with date and time up to ten can be saved Delete gt Page 114 Getting to know your OpenStage phone 35 Telephone menu Open the telephone menu using the key Settings Personal Phone book 3 Settings Local phonebook Company wide LDAP phonebook Program Service menu Personal You can create your own local phonebook under Personal containing up to 100 entries gt Page 108 The data for a subscriber includes the last name first name and phone number You can configure a function key for opening the phonebook Corporate If you have the option of using a corporate directory you can use this option to find subscribers gt Page 111 As a prerequisite for this your administrator must have set up the appropriate ac cess The phonebook can likewise be opened via a programmed function key Program Service menu Accessing the menu Settings select and confirm and then
116. he second party to answer before you can transfer the call Select and confirm the option shown in the connections s context menu Replace the handset or if speakerphone mode is active press the lit key to transfer the call If the party does not answer you will be called back by the first party 96 Enhanced phone functions ettings dp wn D g V i E if nec P Configuration Connected calls gt E lt D amp a D J ui i llow call transfer Save amp Exit co ettings i nec ate if nec i3 min Configuration Outgoing calls Transfer on ring n Save amp Exit Allowing call transfer You can also configure this setting via the WBM interface gt Page 206 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select and confirm the option shown Allowing Transfer on Ring If this option is allowed you can activate call transfer by replacing the handset even before the called party answers You can also configure this setting via the WBM interface gt Page 206 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and c
117. ic menu Save amp Exit Display time N n Save amp Exit Context menu After a connection is set up a context menu appears with dependent functions You can activate deactivate the automatic display and can also set how long the context menu should be displayed You can also configure this setting via the WBM interface gt Page 206 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Activating deactivating automatic menu display Select and confirm the option shown In the context menu select and confirm to activate automatic menu display Select and confirm the option shown Setting the display time Select and confirm the option shown In the context menu select and confirm a value from the following options 120 Unlimited display Select and confirm the option shown 19 N Individual phone configuration Alarm on changing the Impact Level If a call switches from a higher to a lower Impact Level this will be indicated by the pop up text Lower IL change You can also configure this setting via the WBM interface gt Page 206 Press the key shown Settings Select and confirm the option shown 8 mi i ser Confirm the option shown H if nec E M Enter and confirm the user password Configuration Select and co
118. ions Accept Set a forwarding destination Edit call forwarding Cancel Select and confirm the option shown Three types of call forwarding are offered in the settings menu Unconditional Busy No reply after 1 s Ip You can check whether Busy or No reply call forwarding is activated Save destination phone number Select forwarding type here for instance Unconditional Select forwarding type in context menu Enter edit and confirm the destination phone number Edit favourites You can configure up to five destination phone numbers for call forwarding These destination phone numbers can then be assigned different forwarding conditions Select forwarding type here for instance Unconditional Select and confirm forwarding type in context menu Select and confirm the option shown Enter edit and confirm the destination phone number If necessary define additional destination phone numbers Select and confirm the option shown Copy and insert destination phone numbers 64 Call forwarding G Edit call forwarding O Unconditional gt 3338 opy L1 No reply after 1 s gt Paste V No reply after 1 s gt 3338 The current destination phone number for a call forwarding type is copied For example the current destination phone number for All calls should also become the current destination phone number for No reply Press the key shown The pop up menu opens Select an
119. irm the option shown The caller hears a busy signal Tl If the rejected caller s phone number is transmitted it is saved in the call list You can then call this party back at a later time Configuring call forwarding D a You can also enter the call forwarding settings via the Forwarding key gt Page 61 Press the key shown Settings Select and confirm the option shown v lil ser Select and confirm the option shown if nec 4 Enter and confirm the User password Configuration Select and confirm the option shown Incoming calls Select and confirm the option shown Forwarding Select and confirm the option shown Configuring forwarding Settings Select and confirm the option shown For a description of the settings refer to section Standard call forwarding gt Page 60 or Call forwarding by call type gt Page 68 Enhanced phone functions 85 lerts Visual alerts No n o Audible alerts No E e o Forwarding station Last Display last Option Save amp Exit Setting alerts Use the Call forward alerts menu to enable and disable visual and audible alerts for call forwarding not possible with the Forwarding key Select and confirm the option shown Select the option shown Select and confirm the option shown in the Yes No context menu Select the option shown Select and confirm the option shown in the Yes No context menu Select the option shown
120. is locked repdial keys cannot be used This also applies if the emergency number is saved on it Mobility 147 Mobility Prerequisite Your phone is configured to support mobility by administrator A DLS server is available in the LAN and its address is entered in the phone Mobility scenarios When you log on to your phone or any other mobility enabled phone the follow ing scenarios are possible Logging on and off at the same phone Log on as a mobility user gt Page 148 Log off as a mobility user gt Page 149 Logging on and off at different phones In these cases administrator may have made the following settings Log on at a remote phone with forced logon when the user is still logged on at that phone Page 150 Delayed logon at a remote phone with forced logon when the user is still logged on at that phone and the phone is busy gt Page 151 Transferring user defined settings and data When you log off as a mobility user your user defined settings and data are saved in the DLS server so that they can be transferred to another telephone when you log on there This also includes your contacts from your personal di rectory gt Page 108 The personal directory can only be successfully transmit ted if the destination telephone has a similarly structured phonebook Your phonebook cannot be transmitted to an OpenStage 60 for example because the destination phonebook has a different structure D I
121. is num ber If the caller s number is not in the selection list the call is to you as usual Lift the handset Enter the code see the table of codes Page 168 Various announcements deliver the following information the name of the feature selective call rejection the current status active or inactive the current scope of the selection list These announcements are followed by verbal user prompts that let you add entries to the selection list delete entries in the selection list check the selection list activate or deactivate the function 156 OpenScape Voice functions ia Y Anonymous calls Rejecting You can reject all calls from parties that activated a data protection feature for example caller ID suppression to prevent their phone number from being transmitted In this case you are not informed that a call was rejected Lift the handset Enter the code see the table of codes gt Page 168 Accepting You can also accept calls from parties that activated a data protection feature for example caller ID suppression to prevent their phone number from being transmitted Lift the handset Enter the code see the table of codes gt Page 168 OpenScape Voice functions 157 Using abbreviated dialling Abbreviated dialling gives you access to a central list of frequently dialled phone numbers You can dial a specific phone number by simply entering a digit string As thes
122. isturb mm OU c l ea Mig Leg function during a call or deactivate it when an incoming call is being sig nalled Enabling do not disturb via the idle menu Select and confirm the option shown in the idle menu The Do not disturb icon appears in the header Select and confirm the option shown in the idle menu The Do not disturb icon is deleted Privacy security 141 Vv l Settings e D A ll if nec amp Cadi Configuration n ncoming calls Handling llow DND Save amp Exit Allowing Do not disturb You can also configure this setting via the WBM interface gt Page 206 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown 142 Privacy security Security User password Your User password protects your individual configurations including your lan guage settings You can also use the User password to lock your telephone gt Page 145 The administrator may have configured the following settings The password is deactivated You do not have the option of configuring user settings The message Password is disabled is displayed The password is temporarily blocked
123. it Enter the station number If nec Use the navigator gt Page 19 to correct entries as necessary Confirm or wait until the dial delay expires see gt Page 101 The connection is set up IiE If you are using a dial plan and Immediate dialling is set see gt Page 50 dialling is automatically performed as soon as the character string entered matches an entry in the dial plan 1 Please note the information in relation to the call journal on gt Page 51 50 Basic functions Settings V ni ial ser m if nec amp E Configuration Outgoing calls Immediate dialling Save amp Exit n Immediate dialling Immediate dialling should only be activated if administrator has configured and approved a dial plan Immediate dialling is deactivated by default For this reason after entering the number you must either confirm the Dial option or wait until the dial delay ex pires to set up the connection If Immediate dialling is configured your call is automatically dialled as soon as the string entered matches an entry in the dial plan Activating or deactivating immediate dialling You can also configure this setting via the WBM interface gt Page 206 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the
124. ite You are conducting a consultation call gt Page 52 or have accept ed a second call gt Page 91 and the conference function is active gt Page 105 Initiating a local conference Impe You can initiate a conference by calling the Conference function in the context menu of either the active or held call Alternatively you can press an already configured Conference key Select and confirm the option shown in the connection s context menu You are connected to both parties at once Conducting one on one calls Select the connection you want to clear down on the display Select and confirm the option shown in the context menu You are now involved in a one to one call with the remaining call party D If you already are involved in a secure connection with a party when you initiate a consultation call the original party is placed on hold The new consultation connection can be either secure or nonsecure However the first connection remains secure even if all three parties are now joined to gether in a conference The entire conference is nonsecure if the connection to at least one of the parties is not secure see also gt Page 38 The relevant padlock icon appears on the Conference row Enhanced phone functions 105 Exit Conf 9 oo E End Conf N VI l Settings E n D I unm E LA uf n if nec amp E Configuration Connected calls Allow conferences
125. ived new voice messages New entries have been added to the call lists Local call forwarding is active Context menus An arrow beside a selected entry indicates the existence of a context menu that you can open by pressing the or buttons on the navigator gt Page 19 The range of functions available is situation specific Consultation LLL 1st entry Start conference selected on callup LINE Sece entry Blind transfer call Disconnect After a connection is set up you are called or you make call the context menu appears auto matically under the current connection for the configured time e g 20 seconds You can define how long the context menu should be displayed You can deactivate the automatic display so that the gt key on the navigator must be pressed to see the context menu of the con nection gt Page 191 26 Getting to know your OpenStage phone Idle display context menu The following functions where released can be accessed by pressing the right key on the navi gator Redial 1 1234 First entry selected when you call up the menu if you have already dialled a phone number Ringer off Do not disturb off Selected entry Mobile logon Only available when con Cancel call backs figured to support mobility Directed pickup Pop up menus In many operating situations suitable functions or information is offered in an automatic pop up window Example You set up a consultati
126. ives should be forwarded immediately to the as signed secretary and answered there The line overview gt Page 132 shows whether the executive has activated call forwarding Accepting calls at the secretary phone An incoming call for Executive 1 rings at the assigned Secretary 1 The line key of the Secretary 1 phone flashes The Secretary 1 direct station selection key on the Executive 1 phone also flashes Press the line key to answer the call The station answers The line key flashes rapidly pe The Secretary 1 direct station selection key on the Executive 1 phone illuminates Early call pickup by Executive 1 An incoming call for Executive 1 rings on Secretary 1 The Secretary 1 di rect station selection key on the Executive 1 phone flashes The Secretary 1 has not yet answered the call Before the call is forwarded to Secretary 2 Executive 1 picks up the call early Press the Secretary 1 direct station selection key on the Executive 1 key to answer the call D If for example a call for Executive 2 on Secretary 2 is not answered Secretary 1 or Executive 1 can pick up the call early 130 Making calls with multiple lines Forward to Secretary 2 An incoming call for Executive 1 rings at the assigned Secretary 1 The call is not answered After a specified period the call is forwarded to Secretary 2 The line key of the Secretary 2 flashes and it ring
127. l One way Intercom or Two way Intercom by replacing the hand set or during a consultation resume the held call Two way Intercom connections can be established from the following states n idle status During manual call holding n a consultation D Functions such as call forwarding or do not disturb are temporarily dis abled on the destination caller s phone by the One way Intercom and Two way Intercom functions 166 OpenScape Voice functions One way Intercom From your phone you can directly call any team member whose telephone has a loudspeaker One way Intercom with variable input of member number Lift the handset Enter the code for One way Intercom see code table gt Page 168 followed by the one or two digit member number of the respective team member Y As soon as the connection has been established you will hear a confirmation tone and can speak to the other party via the loudspeaker ms To end the call simply hang up Y One way Intercom to a saved member number Prerequisite The code for One way Intercom and the member number are programmed on a sensor key mnm Press the programmed sensor key A connection to that member s loudspeaker will immediately be established You can speak to the destination caller via your speakerphone Two way Intercom From your phone you can directly call any team member whose telephone has a speakerphone function The loudspeaker an
128. l call recording esre rera risi rerane dre riene O m ms 198 Call recording with AutoStart 0 0 eee 198 Controlling call recording 1 0 0 eee I 199 Consultation during call recording llle 200 Second call during call recording llle 200 Call recording while alternating 0 000 ce eee 201 Your call is paused and reconnected during the recording 00 e eee eae 201 Setting up a conference during recording 00 e eee ee 202 Adding conference participants during the recording 0 0 cece eee eee 202 Your call is included in a conference during the recording 20 ee eae 203 Putting a line on hold manually during the recording llle eee 203 Diagnostic information l lille RR rh 204 Web interface WBM 000 cc eee eee eee 206 Generales serina pada oP oe teed Pd pee eae had bes sa ell Sede eS Poe EE Ps 206 Calling up the WBM interface 1 0 0 0 00 0 206 Administrator Pages raul uk p rr RA EREKE REA E ERR Y 206 BEIGE 207 SECUTI Tm 208 FEXIBO DIODIGITS 2 uc m px ERUR Rad ped ior E E d Sop Fed 212 Caring for your telephone iilis hr 212 Troubleshooting llseeeleeelleellleel ee hh hn 212 Contact partner in the case of problems llli ees 213 Labeling Keys 2 cte qe REM DR ER Noc dG 2 2 a RI 213 Local User MENU euis uo caw 4 ne eas soe eee eae EO aee oe eed 214 Opening the user menu on the phone
129. lect and confirm the option shown in the idle display context menu gt Page 27 Is displayed You briefly have the option to cancel the logoff otherwise the logoff process is launched In the graphic display the following messages appear Logging off mobile user Uploading user profile Registering Downloading user data After you have logged off the mobility icon 2 is hidden Logging off from a locked telephone If the telephone is locked it is still possible to log off from the telephone if no PIN is required for logging off The display shows Phone locked Three options are available for selection Nutzer entsperren Mobile logoff Admin entsperren Select and confirm the option shown The logoff procedure begins 150 Mobility Logging on at different telephones An attempted login is rejected if the user is already logged on to another phone and Logon with forced logoff is disabled for the mobility user Logging on with forced logoff at a remote phone If the user is already logged on at another phone and the remote phone is busy the logon is rejected If however your administrator enabled Forced logoff during call without setting a time the system does not consider whether or not the remote phone is busy Logon via a key If a program key is configured for Mobility Press the Mobility program key Logon via the context menu Em or Mobile logon Select and confirm Page 27 the option
130. n only launch key programming via the user menu ask your administrator about the current setting Confirm to begin programming The sensor key illuminates continuously Via the user menu You can also program keys via the user menu Press the key shown ettings Select and confirm the option shown ser Select and confirm the option shown wn O pas j I H if nec 4 Enter and confirm the User password hone Select and confirm the option shown Program keys Select and confirm the option shown You are prompted to press the key you wish to program Press the sensor key you want to program with a function The sensor key illu minates continuously Beginning programming ormal Select and confirm the option shown to program the first level Shifted Select and confirm the option shown to program the second level Do not disturb Select and confirm the required function in the list e g Do not disturb abel Select and confirm the option shown if you want to change the label on the graphic display Q E Enter and confirm the label you want Save amp Exit Select and confirm the option shown Programmable sensor keys TT OK Normal Repertory dial Label Setting Save amp Exit Programming enhanced functions Repertory dial Hold down the sensor key to which a function should be assigned until the pro gramming prompt is displayed D If the prompt is not displayed o
131. nd confirm the option shown Select and confirm the option shown in the context menu Select and confirm the option shown Enhanced phone functions 91 Call waiting Second call You can accept a second incoming call in the course of an ongoing call The call er hears the on hook signal while you hear a call waiting signal tone You can ignore or accept the second call Before you accept the second call you can end the first call or place it on hold for subsequent retrieval You can block the second call or the signal tone gt Page 93 Accepting a second call Prerequisite You are conducting a call and call waiting is allowed gt Page 93 In the pop up menu Select and confirm the option shown You can talk to the second party The connection to the first party is on hold You can still toggle between an initial and second call or put on hold and retrieve second and first call successively Page 55 or initiate a conference Consultation call from second call If the second call is your active call you can initiate a consultation call from it Prerequisite The administrator must have approved the consultation in the second call From a consultation call in the second call you can initiate a conference toggle between the second call and a consultation call put on hold and retrieve second and first call successively gt Page 55 transfer a call disconnect the calls again During a consul
132. nd confirm the option shown Select and confirm the option shown in the context menu Confirm Setting the difference between daylight saving and standard time Prerequisite Auto DST is deactivated gt Page 178 Enter the difference to be used for daylight saving time You can also configure this setting via the WBM interface Page 206 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Enter and confirm the difference between daylight and standard time in minutes Confirm 178 Individual phone configuration Vv l if nec P Date and time Automatic daylight saving time The Auto DST setting automatic time update is provided for information pur poses and can only be changed by your administrator You can also access this information via the WBM interface gt Page 206 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the user password Select and confirm the option shown Daylight saving time must be manually set if a No is entered for Auto DST 2 Page 177 Individual phone configuration 179 Settings I ser if nec amp Cadi Locality H ime format 4 hour Save amp Exit co De ettings ser 2 if nec amp E Locality Date
133. ne address Web address IP address LAN RX a LAN TX a PC RX C PC TX C LAN autonegotiated Yes LAN information 10 Mbps full duplex PC autonegotiated Yes PC information Link down Diagnostic information Reset Option Cancel Cancel Reset all user data Reset selected user data Function key data No Yes No gt Page 189 gt Page 179 gt Page 179 gt Page 142 gt Page 145 gt Page 193 gt Page 204 gt Page 194 gt Page 81 gt Page 81 222 Local user menu Key functions Normal You can program the following functions on the Normal of the function keys Unallocated Selected dialing Repeat dialing CF unconditional CF no reply CF busy CF unconditional any CF unconditional int CF unconditional ext CF busy any CF busy int CF busy ext CF no reply any CF no reply int CF no reply ext Ringer off Hold Alternate Blind transfer call Transfer call Deflecting Shift Conference Headset Do not disturb Group pickup Repertory dial Feature toggle Show phone screen Mobility Directed pickup Release Callback Cancel callbacks Consultation Call Waiting toggle Immediate ring PreView Call recording Start application Built in fwd Personal directory Pause callbacks Resume callbacks Opening the phonebook Local user menu 223 Shifted Yo
134. ne shows Forced logoff pending After the set timeout the active call is ended and remote logoff is performed Registering Downloading user data Once logon is complete the Mobility program key LED lights up and the mo bility icon appears in the graphic display 22 152 OpenScape Voice functions Jf N OpenScape Voice functions The OpenScape Voice supports a number of functions that you can activate and deactivate from your phone D On multi line telephones the full scope of OpenScape Voice functions is only available for the primary line Feature toggle key Hunt group You can pick a programmable sensor key and program it as a feature toggle key for activating the make line busy and stop hunt functions You can then use the programmable sensor key to activate or deactivate the rel evant OpenScape Voice function on the server for this phone You can only program first level programmable sensor keys because those linked to LEDs are used to display function status as either on LED on or off LED off The LED indicates the status of the function on the server and can therefore change without any of the programmable sensor keys being pressed Example Switching between Line busy and Line free see also Page 158 Prerequisite Your administrator configured a programmable key with the function Busy make line busy for the hunt group Press the programmable sensor key the key li
135. ne status can be found on Page 28 The executive secretary team can be expanded with line keys by the adminis trator These lines keys however have no influence on the behavior of the ex ecutive secretary configuration Making calls with multiple lines 133 Settings D 8 mi Ee nm 1 91 ul a if nec amp E Configuration A eyset ines ine 1 Allow in overview L3 e Save amp Exit Settings for MultiLine keyset The details for each keyset line contain supplementary information for the user The following uneditable fields are displayed Address Displays the phone number for the line Ringtone on off Shows whether the ringer is activated for this line Selection sequence Displays the priority of each line seizure when the handset is lifted or the loudspeaker key for this line is pressed Displaying the line in the Overview tab Specify here if the selected line should be displayed in the Overview tab You can also configure this setting via the WBM interface Page 206 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the required line for example line 1 Select and confirm the option shown Select and confirm the option shown in the c
136. nfirm the option shown Connected calls Select and confirm the option shown Lower IL alert Select and confirm the option shown Select and confirm the option shown in the context menu The advisory function is activated n Save amp exit Select and confirm the option shown Individual phone configuration 193 Network information This information overview in the user area of the service menu provides you with information about the IP address or name of the phone and the HTML address of the WBM interface It also provides real time data about the network activity of the phone Ic Press the key shown Select and confirm the option shown Select and confirm the option shown if nec 4 Enter and confirm the user password Network information Select and confirm the option shown You can browse the following overview Adresse des Telefons Name or number of telephone Web Adresse HTTP address of the web interface This address is specified in the address line of the Internet browser and is used to call up the web interface of the phone in the browser IP address Displays the IP address or name that was assigned to the phone in the network Globale IPv6 Adresse Displays the global IPv6 address Lokale IPv6 Adresse Displays the local IPv6 address LAN PC RX The network or PC interface data packets received are illustrated dynamically as columns LAN PC TX The network or PC interface data packets sent are illus
137. ng function is activated call forwarding by incoming call type functionality will be available to you Forwarding in this case is dependent on the forwarding type and additionally on the call type Select a forwarding type CF unconditional any CF unconditional int CF unconditional ext CF busy any CF busy int CF busy ext CF no reply any CF no reply int CF no reply ext Select and confirm the option shown if you want to change the label on the graphic display Accept or edit the label and confirm Select and confirm this option to enter the forwarding destination Enter and confirm the phone number of the forwarding destination Select and confirm the option shown 80 Programmable sensor keys Normal Built in fwd A Save amp Exit Configuring a variable call forwarding key If the call forwarding key is not available to you you can configure a key yourself for Forwarding which you can then use to immediately activate or deactivate call forwarding for Any call gt Page 61 edit the call forwarding Page 63 Hold down the programmable key to which you want to assign a function until the programming prompt is displayed D If the prompt is not displayed or a programmed function is not executed you can only launch key programming via the user menu consult your ad ministrator about the current setting Confirm to begin programming The sensor key illuminates co
138. nge and confirm User password Cadi Security Select and confirm the option shown Change user password Select and confirm the option shown Current password Select and confirm the option shown Enter the current password at least six characters text entry see gt Page 23 and confirm your entry New user password Select and confirm the option shown Enter a new password at least six characters text entry see gt Page 23 and confirm your entry Confirm new user password Select and confirm the option shown Enter and confirm the new password once more Save amp Exit Select and confirm the option shown 14 A Privacy security Settings c e D S v Il n H if nec a E Security Change user password Current password E New user password Confirm new user password LLLI i inn Save amp Exit Deactivate user password You can deactivate the phone s password prompt if a password has already been configured Ip The deactivation of the password prompt does not affect the WBM inter face gt Page 206 or CTI applications that use a password prompt As long as the user password is deactivated you do not have access to user settings via the WBM interface If you deactivate the user password you are not able to lock the phone 2 Page 145 and the user menu is not password protected Press the key shown Select and confirm the option shown Select and confirm the
139. nn te Save amp Exit Lines with hot or warm line function Your administrator can configure a hot or warm line for the primary and second ary line The function is activated when on The Primary line you pick up the phone s handset or press the line or loudspeaker key the Secondary line you press the line key A number specified by you is dialled with a hot line immediately and with a warm line after a specific time Examples The phone in the lift immediately dials the reception number The phone at a patient s bed dials the ward number e g after a minute if no other number is dialled Entering a number for the hot and warm line function Specify which number should be dialled when the hot or warm line function is activated You can also configure this setting via the WBM interface Page 206 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the required line in the context menu Select and confirm the option shown Enter and confirm the destination Select and confirm the option shown 124 Making calls with multiple lines Busy override A station of a line trunk group is on a call It s primary line is configured as a sec ondary line on your phone This line now has the st
140. nnected with the waiting first party The prompt Retrieve held call does not appear 54 Basic functions Alternate Disconnect Disconnect amp return Switching to the held party alternating Prerequisite You are conducting a consultation call Select and confirm the option shown in the connection s context menu D It does not matter which context menu is open when alternating The Al ternate function appears in both menus active and passive connection You can switch back and forth between two subscribers by repeatedly se lecting and confirming Alternate Ending an alternate operation Disconnecting the held call Select and confirm the option shown in the held connection s context menu The held call is disconnected The active call continues Disconnecting the active call Select and confirm the option shown in the active connection s context menu The active call is disconnected The held call remains on hold and can be man aged via the context menu Basic functions 55 Q Putting on hold and retrieving successively or simultaneously Putting an active call on hold Prerequisite You have a single line phone and are conducting a consultation call gt Page 52 or have answered a second call gt Page 91 The sensor key Hold is configured gt Page 75 The Hold function can also be initiated from the context menu Press the Hold key The key flashes The consulta
141. nt damage to the unit This user guide is designed to be simple and easy to understand providing clear step by step in structions for operating your OpenStage phone Administrative tasks are dealt with in a separate manual The Quick Reference Guide contains quick and reliable explanations of frequently used functions Symbols used in the manual Settings Operations and settings that can be made both at the phone and over the WBM interface are in dicated by an icon and page reference yj isareference to an operation or setting performed directly on the phone is a reference to an operation or setting performed via the WBM interface General information 13 Service Our service department can only help you if you experience problems or defects with the gt phone Should you have any questions regarding operation your specialist retailer or network ad ministrator will gladly help you For queries regarding connection of the telephone please contact your network provider If you experience problems or defects with the phone please dial the service number for your country Intended use The OpenStage phone is a desktop unit designed for voice transmission and for connection to the LAN It can also be used as a workstation device Any other use is regarded as unauthorised Telephone type The phone name data can be found on the name plate on the base of the device The exact prod uct name and serial number ar
142. ntacts is described in gt Page 108 A con tacts consists of an entry with a Last name First name and a number Managing contacts All saved contacts are listed in alphabetical order on the Personal menu You can use the Options context menu to create new contacts gt Page 108 delete the entire phonebook list gt Page 109 Getting to know your OpenStage phone 31 Using contacts The following functions are available via the context menu of a selected contact Calling a contact gt Page 99 Editing a contact Page 108 Deleting a contact gt Page 109 Corporate directory If you have access to a corporate directory LDAP directory you can search for contacts in it con sult relevant administrator A simple and an advanced search function are available for this Searching for a contact Simple search gt Page 111 e Quick search Page 113 Using a contact Calling a contact gt Page 99 32 Getting to know your OpenStage phone Messages Depending on the type and configuration of your communications platform contact the relevant administrator messages from services such as HiPath Xpressions can be displayed in this list A message gt Page 25 appears on the idle display and the LED on the key gt Page 18 flashes to signal new messages or missed calls To access the menu Press the key and use the navigator to select and confirm the relevant submenu Records
143. ntext dependent displays iilii 25 Telephony interface 20 22 4 ebe bee be RR EP Rad dE deed aed 27 Single line view 2 ee hmm hh eee 27 Multiline VIEW idu diee ERERESESE LERRA YERBA RSAGATRENODAA ENTE SEEN 28 Phonebooks 52 ee eats eh AG E aV pres RE AGUA MEER e MAG Fd KM RU Aes 30 Personal phonebook 240 05 654444404 piman eee PATER RP davinded ddd BA aoe wee 30 Corporate directory 0 ce Rh hahaha nena 31 Messages ink doras arunse eT eae See ee iG as Ree EE 32 Voicemail answering machine 0 0 0 0 cee 32 CANIS o aoad giiia a ea Hike Aces eves gh Chey isbn ae aes ke hide Meg oi Bh de Ane bts gl tS tena BEM chicas d 33 Telephone menu 2 1 0 2 ete eee ee 35 Program Service menu 2 02 cee Rh y ehh yh e bee eee 35 User settlrigs s xem tw ek ER dMERRU RSEN RUE NR oe Nau aa RU a 36 Administration oiia ensien 4G RR ARR ERE db ae bee Aad ER RUD e ddr eiu d 36 Control and monitoring function 0 2 0 en 37 Contributing to environmental protection by saving energy aaaea aaaea 37 Contents Basie TUNCUONS auae Soh sae eb R3p 4E LEER REGATOISZdE 38 Secure voice transmission 0 000 eee 38 Emergency mode 0 0c ce ene hh hh nns 38 Answerlhg a Call erga ese eed ue EN ae A RR D one ee dub 38 Answering a call via the handset 0 0 cee et eh 39 Answering a call via the loudspeaker Speakerphone mode 2 2005 39 Answering a call via the headset
144. ntinuously Select and confirm the option shown to program the first level for instance Select and confirm the option shown Select and confirm the option shown Using sensor keys The use of programmed functions depends on the phone s status The relevant display appears once you have pressed a sensor key Example 1 Calling saved number Prerequisite The idle menu is displayed on the graphic display Press the sensor key for a saved number The connection is set up Example 2 Call Waiting toggle Activating deactivating You can press a key to activate or deactivate call waiting functionality even dur ing a call The perquisite for this is that a second call is permitted Page 93 By default a second call is permitted Press the Call Waiting toggle sensor key The sensor key goes out The sec ond call function is deactivated The call is rejected or forwarded Example 3 Immediate ring This function allows you to switch the preset delay gt Page 134 on and off for all line keys By default the delay is set the key does not illuminate Press the Immediate ring sensor key The sensor key illuminates The delay ringtone is disabled An incoming call rings immediately regardless of what delay time is configured Programmable sensor keys 81 Resetting sensor keys You can reset sensor keys you configured to factory settings see also gt Page 194 Press the key shown Settings Select and confirm
145. o scroll through the list Niels Bohr 22 05 13 22 Select the list entry Displaying details Details Select and confirm the option shown in the context menu The phone number date and time are displayed gt Page 33 Delete the entry c C elete Select and confirm the option shown in the context menu The entry is deleted Delete all entries Press the key shown alls Select and confirm the option shown Dialled For instance select and confirm the list of dialled numbers Options Select the option shown Delete All Select and confirm the option shown in the context menu All entries in the list displayed are deleted Phonebooks and call lists 115 VI l Settings E n D I if nec Configuration Call logging General Enable call log Yes o F3 e Save amp exit Call logging Activating deactivating the call journal The function can be disabled in order to prevent unauthorised third parties gain ing information on the other party involved in the call from the call lists No further calls or conversations are then logged The function is always activated by de fault D a When you deactivate the call journal please note that the customary last number redial function will also be affected by this You can then no longer redial the last number dialled gt Page 51 You can also configure this setting via the WBM interface gt Page 206 Press the key shown Sel
146. ob or department name Searching for a contact Press the key shown Corporate Select and confirm to open the company wide Phone book Corporate Press the configured Corporate directory key for the corporate directory gt Page 75 ind Select and confirm the option shown in the Options context menu Last name Select and confirm the required search field for example Last name m i T 9 Enter a search text If you for example only enter the first letter of the last name all entries with this initial letter are displayed Find Select and confirm when you have filled out one or more search fields The search begins If the entry you searched for is found you can dial or view the entry details 112 Phonebooks and call lists Qe Enhanced editing functions in the phonebook Viewing entries Prerequisite You found and selected an entry see above Select and confirm the option shown in the context menu for the entry All fields of the entry are displayed Resetting the search fields Prerequisite The search fields are listed Select and confirm the option shown in the Options context menu You can now enter the search criteria for the search Defining a qualifier before a search Prior to a search you can select which qualifiers should also appear in the out put list in the Options context menu Select and confirm the option shown You may choose between the following cri teria No qualifier
147. ode Manual call recording Activating or deactivating call recording when the telephone is in idle mode Prerequisite Manual mode is selected The recording button is configured and indicates the status Select the option shown in the telephone s context menu to enable the option or disable the option Press the recording button to enable the option the LED key lights up or press the key shown to disable the option the LED extinguishes The recording button also indicates the status change if you activated or deacti vated call recording via the context menu Call recording with AutoStart Standby mode is activated in principle in idle mode The recording button LED lights up You cannot switch off the recorder As soon as a call is set up call re cording starts automatically Lift the handset Press the key shown The station answers You hear a beep the recording symbol is shown on the display and the recording button LED remains lighting The call is now being re corded see also gt Page 196 You can pause the recording at any time and continue it again If you end the call the AutoStart process is set up again for the next call Call recording 199 oo E Controlling call recording Starting call recording manually during a call Prerequisite Manual mode or AutoStart is selected You are conducting a call Recording has not started The recording button LED is not lighting You are con
148. on call The pop up menu opens and offers suitable functions for selection with the navigator 012345 Level 2 CS icc c Redial 1 Toussaint Retrieve held call Ruscher Stahl Ing Iller Zin A pop up window automatically closes as soon as you have performed an action To suppress information pop up windows press on the navigator Getting to know your OpenStage phone 27 Telephony interface Single line view Additional information is displayed in the telephony interface when your phone rings when you dial a number or during a call for instance D The same information is available on multi line telephones for the selected line in the line overview Example Icon indicating call status Smith Michael 3 16 Call duration 08912345678 Current call s Consultation Hold Blind transfer call Context menu with situation spe Disconnect cific options Icons for frequent call states Icon Explanation The call is active High quality voice connection G 722 The call has been disconnected You have placed the call on hold e g consultation hold Your call partner has placed the call on hold The voice connection is secure The voice connection is not secure Impe Detailed descriptions of the various functions can be found in the sections Basic phone functions gt Page 38 and Enhanced phone functions gt Page 82 pe Press the
149. on is deactivated a caller hears the busy signal if you are already conducting a call Prerequisite The option was programmed by your administrator You can also configure this setting via the WBM interface Page 206 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Assuming Allow call waiting is generally activated you can toggle the config ured sensor key to switch call waiting on off 2 Page 93 94 Enhanced phone functions Settings ser VI ni il nm E LA S if nec amp E Configuration Connected calls Toggling associate n Save amp Exit Toggling associate Set the Toggle associate function to Yes if you want to connect to a second or pickup call by hanging up You can also configure this setting via the WBM interface gt Page 206 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select and confirm the option sho
150. one configuration Backlight time You can have the background lighting switch off automatically after a time de fined by you You can also configure this setting via the WBM interface gt Page 206 Press the key shown Settings Select and confirm the option shown ser Select and confirm the option shown c A if nec P Enter and confirm the User password Phone Select and confirm the option shown Energy saving Select and confirm the option shown Backlight time Select and confirm the option shown The following time options are available to you 1 minute 5 minutes 30 minutes 60 minutes 2 hours 4 hours 8 hours The default setting is 1 minute gt Set and confirm the time Save amp Exit Confirm the option shown Individual phone configuration 175 Settings Y lil ser n if nec amp E hone Display Key mod contrast gt Save amp Exit Contrast for the OpenStage Key Module If an OpenStage Key Module is connected to your OpenStage 40 you can set contrast for it Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Set and confirm the contrast Confirm O Individual phone configuration Date and time You can set the date and
151. one numbers 00200 c eee ee eee 71 Assigning a destination phone number to a call type 2 0 ee 72 Activating deactivating call forwarding llle 73 Call forwarding chain 0 eee ren 74 Programmable sensor keyS 000c eee eee eee 75 List of available functions 20 0 0c e e 75 Programming sensor Keys 0 000 ee hh hr 76 Starting programming esas ssec zie heroes d sa aem D GR ET 76 Beginning programming lt o epa terre ia a e n ren 76 Programming enhanced functions 000s 77 Repertory dial ccc ccc eae t gh dn eek eed bee Peed eee eee 77 Feature toggle 2 a EE ee Pa E ed ee een a oka RE E den 78 Configuring a fixed forwarding key 0 000 cette 79 Configuring a variable call forwarding key 1 0 0 0c eee 80 Using sensor keyS 0 0 0 0 0 0c eee eee eee 80 Example 1 Calling saved number 0 00 eae 80 Example 2 Call Waiting toggle Activating deactivating llle 80 Example 3 Immediate ring 0 0 ce eee 80 Resetting sensor keyS 0 2 0 cee rh 81 Enhanced phone functions a dud ea awe die che eee ee psd 82 Incoming callS2 cone Rei mem bee x ede Ee Oh eee eee lee XR SUD Y Re 82 Accepting calls via the headset llli 82 Dellecting atal Tr 82 Rejecting Calls fl n EERE EE EAEE E EE NEE EERTE ENEE E ee 84 Configuring call forwarding sssaaa sss 84 Placing a calon hold 0 0 cee e RI T 86 Call waiting second
152. onfirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select and confirm the option shown Enhanced phone functions 97 Settings VI ill i ser m if nec amp E nm E L a S Configuration n n ncoming calls CTI calls uto answer Beep on auto answer Save amp Exit CTI calls Beep on auto answer Speakerphone mode activates automatically on your phone if you use a CTI ap plication such as Outlook to dial a number when Auto Answer is active If Auto Answer is not active the phone rings first and you have to press the loudspeaker key or lift the handset to set up the call This setting also defines whether or not incoming calls are automatically accepted If the function is active an alert beep sounds when an incoming call is automatically accepted Information on the operation of the configured CTI application can be found in the corresponding user guide You can also configure this setting via the WBM interface Page 206 Prerequisite The option was programmed by your administrator Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm
153. ontext menu Select and confirm the option shown Co Making calls with multiple lines Setting the time for a delayed ringer Specify the length of time before a held call should be signalled on a line You can also configure this setting via the WBM interface Page 206 Press the key shown Settings Select and confirm the option shown Select and confirm the option shown E A N D p i nm n S n m if nec a E Enter and confirm the User password Configuration Select and confirm the option shown Keyset Select and confirm the option shown ines Select and confirm the option shown ine 1 Select and confirm the required line for example line 1 Ring delay Select and confirm the option shown Enter and confirm a delay value Save amp Exit Select and confirm the option shown You can activate and deactivate the set delay time for all line keys using a func tion key gt Page 80 Making calls with multiple lines 135 Setting the ringtone for lines If special ringtones have been configured by administrator for lines you can ad just these here to suit your requirements You can also configure this setting via the WBM interface gt Page 206 VI lil Press the key shown Settings Select and confirm the option shown n D Select and confirm the option shown if nec p Enter and confirm the User password Configuration Select and confirm the option shown A
154. option shown Change and confirm User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Enter the current password at least six characters text entry see gt Page 23 and confirm your entry Select and confirm the option shown Enter six zeros 000000 to deactivate the password Confirm entry at least 6 characters text entry see gt Page 23 Select and confirm the option shown Enter six zeros 000000 and confirm Select and confirm the option shown Privacy security 145 Phone locking You can lock your phone to protect it against unauthorised access In this way no one can make calls or change your user settings unless they know your user password Predefined numbers from the dial plan can still be dialled when the phone is locked For more information contact your administrator If an emergency number has been entered on the phone by administrator emergency call is then offered as an option on the display when the lock is ac tivated You can also enter the emergency number via the keypad D You can only lock the phone if you set a user password Page 142 The password for this should not match the default 000000 Check if necessary whether the telephone lock function has been activat ed for you by administrator Activating the phone lock Hold down the key shown until Phone lock Confirm locking the phone ap pea
155. or may ask you to enter an activation code before the number of the subscriber which can be used to initiate tracing of the call data on the phone The activation code which must be provided to you by the adminis trator and which comprises a leading asterisk followed by three digits and the hash sign as the terminating character must be entered before the actual phone number At the end of the call the call related data is sent for further analysis to the DLS server which then passes it to the Open Scape Voice Trace Manager Contributing to environmental protection by saving energy The user can save energy actively using the energy settings on the telephone and in this way con tribute to protecting the environment To reduce energy consumption you can reduce the brightness of the display the default setting is 50 percent and is preset Page 174 set the background lighting to switch off automatically after a certain period of time To save a large amount of energy the time can be reduced to one minute The default value is 5 minutes gt Page 174 reduce the ring volume set by default to 50 gt Page 180 38 Basic functions Basic functions Impe Please read carefully the introductory chapter Getting to know your Open Stage phone Page 14 before performing any of the steps described here on your phone Secure voice transmission Prerequisite The secure voice communication option must be activat
156. or or refer to the administration manual Web interface WBM 207 User pages The WBM interface homepage opens once you have entered and confirmed the phone s IP ad dress 1 e Click a menu heading to display the individual menu entries Click the menu heading again to close the menu Click a menu entry to open the corresponding form Make the desired changes Click the corresponding button to save or discard your changes Button functions Login Log on to the phone after you have entered the user password Submit Apply changes Reset Reset original values Refresh Update the values Logout Log off the phone 208 Web interface WBM User menu All settings that you can make via the WBM interface s user menu can also be made via the phone s user menu gt Page 36 User Pages User login gt Page 142 Date and Time Local time fy gt Page 176 Difference minutes Local date day month year t amp j gt Page 176 Allow daylight saving 7 gt Page 177 tj gt Page 177 Auto time change t gt Page 178 Audio Standard Ringer Ringer melody 3 gt Page 182 Ringer tone seque Ring file 3 gt Pa nce gt Page 183 ge 181 Room Character j gt Page 181 Open listening gt Page 42 Special ringers 23 gt Page 185 Internal External Recall e g callback Emergency Special 1 Special 2
157. orwarded calls The phone rings with the defined ringtone for calls with a lower IL The caller is shown with a special icon the forwarding icon and the advisory Lower IL Lift the handset You can also answer the call if appropriate using the loudspeaker key or via the headset 170 Impact Levels 5 Y or Repeat dialling S Hawking Answering a second call The phone rings with the defined ringtone for second calls with a lower IL The caller is shown with a special icon and the advisory Lower IL Lift the handset You can also answer the call if appropriate using the loudspeaker key or via the headset Calls to a lower Impact Level If you are calling a partner with a lower IL this will be displayed when the con nection is established Off hook dialling Lift the handset Enter the station number In the pop up menu Confirm or wait until the dial delay expires see gt Page 101 In the pop up menu Confirm the option shown The connection is set up A special icon and the advisory Lower IL are shown on the display D You can also set up the connection with on hook dialling via the loud speaker speakerphone mode or via a connected headset Forwarding a call with a lower IL If you are forwarding a partner with a lower IL to a partner with a higher IL this will be displayed when the connection is established Prerequisite The Deflect function is approved by the administ
158. ould ring before the No reply call for warding is activated D This setting is only available if the Server features function was deacti vated by the administrator You can also configure this setting via the WBM interface Page 206 Press the key shown The pop up menu opens Select and confirm the option shown Select forwarding type Select and confirm forwarding type No reply in context menu Enter the desired time in seconds and confirm your entry The set time is dis played with the option Call forwarding is activated Press the illuminated key to open the call display 68 Call forwarding Call forwarding by call type If server features has been enabled by administrator and the Ext int forwarding function is activated call forwarding by call type functionality will be available to you Forwarding in this case is dependent on the forwarding type and addition ally on the call type The menu layout therefore deviates from that for standard forwarding gt Page 60 You can also change activate and deactivate call for warding during a call Forwarding menu The Forwarding menu is opened either using the key or via the user menu gt Page 84 and contains the three forwarding types Unconditional Busy Noreply Because of its direct impact Unconditional call forwarding has the highest priority followed by No reply and Busy If active Unconditional call forwarding is indicated on th
159. out 42 Basic functions BB BB q Switching from headset to speakerphone mode In standard mode Press and hold the key open listening ist activated Press the key shown Speakerphone mode is activated In US mode Press the key shown Press the key shown Speakerphone mode is activated Open listening You can let other people in the room join in on the call Let the other party know that you have turned on the loudspeaker Prerequisite You are conducting a call via the handset Activating Press the key shown Deactivating Press the lit key Switching to speakerphone mode Hold down the lit key and replace the handset Basic functions 43 or or or y Activating deactivating the microphone You can temporarily switch off the handset microphone to prevent the other party from listening in while you consult with someone in your office Prerequisite You are conducting a call Deactivating the microphone Press the key shown Activating the microphone Press the lit key Ending a call Press the key shown Select and confirm the option shown in the connections s context menu Lit key pressed In speakerphone mode Press the lit key 44 Basic functions Group call Your administrator can incorporate multiple telephones in a call pickup group If your telephone belongs to a pickup group you can also accept calls intended for other members of the group
160. ow the coworker s internal phone number and the function is configured for you in OpenScape Voice Select and confirm the option shown in the idle phone s context menu Lift the handset Press the key shown Select and confirm the option shown Enter and confirm the relevant phone s internal number You are connected to your colleague s held call either via the handset or in speakerphone mode Basic functions 41 x and ez Arg Switching from handset to speakerphone mode ie Make note of the two different processes and activate if necessary your preferred setting gt Page 183 Prerequisite You are conducting a call via the handset and the microphone and loudspeaker functions have been activated by administrator Standard mode Hold down the key and replace the handset Then release the key and proceed with your call US mode If the country setting is set to US you do not have to hold down the loudspeaker key when replacing the handset to switch to speakerphone mode Press the key shown Replace the handset Proceed with your call IiE A secure voice communication is indicated by a closed padlock icon on the graphic display a nonsecure voice communication is indicated by an open padlock icon on the graphic display see also gt Page 38 Switching from speakerphone mode to the handset Prerequisite You are conducting a call in speakerphone mode Lift the handset The key shown goes
161. pecial 1 Save amp Exit Exit Discard Changes gt Page 183 gt Page 181 gt Page 183 gt Page 184 gt Page 185 216 Local user menu Available Yes No Ringtone Ring file Ringer melody 2 Ringer tone sequence 1 Special 2 Save amp Exit Exit Discard Changes Available Yes No Ringtone Ring file Ringer melody 2 Ringer tone sequence 1 Special 3 Save amp Exit Exit Discard Changes Available Yes No Ringtone Ring file Ringer melody 2 Ringer tone sequence 1 Back User Configuration Outgoing calls Option Save amp Exit Exit Discard Changes Autodial delay 6 ONOaARWD c Callback Yes Yes No Busy when dialling Yes Yes No Transfer on ring Yes Yes No Immediate dialling Yes Yes No Incoming calls Deflecting Option Save amp Exit Exit Discard Changes Allow deflection Yes Yes No Default destination Deflect to DSS Yes Nol gt Page 102 gt Page 58 gt Page 103 gt Page 96 gt Page 50 gt Page 83 gt Page 83 gt Page 83 Forwarding Advanced call forwarding see gt Page 68 1 Information read only Local user menu 217 Settings O Allcalls 12345 Enter destination context menu List of saved numbers context menu Edit favourites Context menu Option Save amp Exit Exit Discard Change
162. phone should be operated in a controlled environment with an ambient temperature be tween 5 C and 40 C To ensure good speakerphone quality the area in front of the microphone front right should be kept clear The optimum speakerphone distance is 50 cm Do not install the telephone in a room where large quantities of dust accumulate this can consid erably reduce the service life of the telephone Do not expose the telephone to direct sunlight or any other source of heat as this is liable to dam age the electronic components and the plastic casing Do not operate the telephone in damp environments such as bathrooms Product support on the Internet Information and support for our products can be found on the Internet at http www unify com Technical notes current information about firmware updates frequently asked questions and lots more can be found on the Internet at http wiki unify com Contents 5 Contents Irriportant INTORNGION 2 229 4 ERE E P ERPTAREEEESERIETARIS 3 Tradematrks 52 573 92 pev Ue EA Cua Ven Ru TE RC GERE E en ea 3 Location of the telephone 0 0 ee rrr 4 Product support on the Internet l llllllllllllllllee ns 4 General information 6 65 204 foe arci d adr me ER a OR ap d 12 Aboutthis manuals mers xad ER VERA VREATAEEWARRRATEeS4u4 Eie SEA dd 12 Symbols used in the manual liieseeee nn 12 DEMICE c c S 13 Intended use edo cR eee
163. r a programmed function is not executed then you can only launch key programming via the user menu ask your administrator about the current setting Confirm to begin programming The sensor key illuminates continuously Select and confirm the option shown to program the first level for instance Select and confirm the function in the context menu Select and confirm the option shown if you want to change the label on the graphic display Enter and confirm the label you want Select and confirm this option to enter a destination phone number Enter and confirm a stations s destination phone number You can select and insert special characters in the dialling sequence Clear call Make consultation Make normal call Pause The pop up menu also offers the following functions Move cursor right and left Copy Paste Mode selection Cancel OK Select and confirm the option shown gt The repertory dial can be up to 40 characters long 78 Programmable sensor keys K Normal Feature toggle Label Setting Save amp Exit Feature toggle Only available for the hunt group functions gt Page 158 and whispering in muted silent monitoring mode gt Page 164 Hold down the sensor key to which a function should be assigned until the pro gramming prompt is displayed Ip If the prompt is not displayed or a programmed function is not executed then you can only l
164. r phone you can de activate this setting as follows Lift the handset Enter the code see the table of codes Page 168 to suppress the caller ID Wait until you hear the confirmation tone or announcement Caller ID transfer is suppressed Private Anonymous appears on the called party s display instead of the caller ID 154 OpenScape Voice functions Y w a Y fent Temporarily activating anonymous calling for the next call If your administrator activated caller ID transmission for your phone you can de activate this setting for the next call as follows Lift the handset Enter the code see the table of codes Page 168 Wait until you hear the confirmation tone or announcement Dial the phone number of the party you want to contact Caller ID transmission is reactivated after this call Temporarily deactivating anonymous calling for the next call If your administrator suppressed caller ID transmission for your phone you can enable this setting for the next call as follows Lift the handset Enter the code see the table of codes Page 168 Wait until you hear the confirmation tone or announcement Dial the phone number of the party you want to contact When you end this call caller ID transmission is suppressed once again for the next call OpenScape Voice functions 155 or Y Y Creating a list for selective calls For call acceptance You can create a list of the phone numb
165. rator A call with a lower IL rings Select and confirm the option shown Enter and confirm the phone number The connection is set up A special icon the forwarding icon and the advisory Lower IL are shown on the display 1 Please note the information in relation to the call journal on gt Page 51 Impact Levels 171 Retrieve held call Conducting a call with a lower Impact Level If you have answered a call with a lower IL this will be documented on the dis play Conducting a call You are connected with the partner from a lower IL zone The advisory Lower IL is displayed in the second call line Holding a call If the held call has the status of a lower IL the advisory Lower IL will also be displayed Conference You are connected with two or more partners in a conference call At least one of the partners belongs to the lower IL zone The advisory Lower IL is dis played in the Conference line Reconnecting You have ended a consultation call for example by replacing the handset The held partner is awaiting retrieval If the held call has the status of a lower IL the advisory Lower IL will also be displayed Confirm the option shown You are reconnected with the first partner IL alarm If you have activated an IL alarm gt Page 192 you will see an advisory on the display and a defined ringtone rings if the IL changes from a higher to a lower IL This can happen for example when a
166. rently talking to ceases to be secure The message Nonsecure connection also appears Prerequisite Secure connection setup is the preference set by your adminis trator You can also configure this setting via the WBM interface Page 206 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select and confirm the option shown Individual phone configuration 187 Settings ser d mi fi nm 1 L a r L if nec E U gt lt hone Key click olume Medium eys Keypad only ll keys Save amp Exit Key click You can configure whether a key click should be audible when a key is pressed You can also decide whether this should apply for all keys or only for the keys on the keypad In addition you can adjust the click volume or disable the sound You can also configure this setting via the WBM interface Page 206 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Adjusting the volume for the Key click Select and confirm the option shown For instance select and
167. rm and terminate the entire input Cancel Cancel your entries without saving e Mode Configuration via the key 3t 123 gt ABC Numerical entry ABC gt Abc Upper case characters Abc gt abc Initial character upper case abc gt 123 Lower case characters Move cursor left to add or delete characters Move cursor right to add or delete characters Copy Copy a visible character string Paste Insert a copied a character string at a cursor position 24 Getting to know your OpenStage phone Display Your OpenStage 40 comes with a tilt and swivel black and white LCD display Adjust the tilt and contrast to suit your needs gt Page 172 Idle mode If there are no calls taking place or settings being made your OpenStage 40 is in idle mode I gt Press the key to return to the idle display again for example from a call list gt Page 32 To return to the idle display again from the phonebook Page 35 or the Ser vice menu gt Page 35 press the key You can also configure a Show telephone screen function however for both cases see gt Page 75 to return to the idle mode screen again Status bar 10 29am Mon 17 11 06 Level 2 Programmable sensor key list Mirea Ch gt Page 24 S Toussaint Rusch Context dependent u Usenet displays gt Page 25 Stahl Ing 01234567 Iller Zin Own phone number The left area contains the status bar on the fir
168. rs Confirm lock Confirm The phone is locked o VI l Press the key shown Settings Select and confirm the option shown e D E ll Select and confirm the option shown Enter and confirm the User password Security Select and confirm the option shown Phone lock Select and confirm the option shown Phone lock Select and confirm the option shown L3 e Select and confirm the option shown Save amp Exit Select and confirm the option shown The phone is locked Impe If an emergency number has been entered on the telephone by adminis trator Emergency call will be offered on the display once you have acti vated the phone lock You can also dial the emergency number via the keypad 146 Privacy security User unlock or Admin unlock Unlocking the phone The following is displayed Phone locked There are two options available for unlocking the phone User unlock Admin entsperren Select and confirm if you know the user password You are prompted to enter the user password Select and confirm if you only know the administrator password You are prompt ed to enter the administrator password User password or enter and confirm the administrator password The phone is unlocked if the password is correct D If the telephone is locked an emergency number entered by administrator can be dialled using the keypad or the option Emergency call If the telephone
169. rst line is placed on man ual hold Prerequisite The telephone has more than one line configured The active line is being recorded The recording button LED is lighting Holding and retrieving the call on the line You are conducting a call for example on line A You hear a beep and the re cording symbol Q o is shown on the display The call is now being recorded Press line key A The line key LED starts flickering The call is placed on hold The recording is paused while the call is on hold The recording symbol 9 on the display disappears Retrieving a held call Press line key A The line key LED lights up The call is retrieved You hear a beep and the recording symbol 9 is shown on the display again Call recording is continued Holding a call on the line and conducting a call on a different line Press line key B the LED lights up You hear a beep and the recording symbol Q O is shown on the display for line B this call on line B is being recorded Line A is placed on hold call recording of line A has been terminated Press line key A to resume the call You hear a beep and the recording symbol Qo is shown on the display for line A a new recording of line A commences 204 Call recording Settings User H if nec Diagnostic information Diagnostic information This information overview in the user area of the service menu provides you with information on the current configuration of th
170. s Destination 1 Destination 2 Destination 3 Destination 4 Destination 5 Copy Paste if copying is active Busy Enter destination context menu List of saved numbers context menu Edit favourites Context menu Option Save amp Exit Exit Discard Changes Destination 1 Destination 2 Destination 3 Destination 4 Destination 5 Copy Paste if copying is active O Noreply Enter destination context menu List of saved numbers context menu Edit favourites Context menu Option Save amp Exit Exit Discard Changes Destination 1 Destination 2 Destination 3 Destination 4 Destination 5 Copy Paste if copying is active Set delay Alerts Option Save amp Exit Exit Discard Changes Visual alerts No Yes No Audible alerts No Yes No Forwarding party Display last Display first Display last Handling Option Save amp Exit Exit Discard Changes Allow call waiting Yes Yes 1 Only if Server features was deactivated by your administrator gt Page 66 gt Page 63 if applicable gt Page 63 gt Page 63 gt Page 63 gt Page 66 gt Page 63 if applicable gt Page 63 gt Page 63 gt Page 63 gt Page 66 gt Page 63 if applicable gt Page 63 gt Page 63 gt Page 63 gt Page 67 gt
171. s Press the line key on the Secretary 2 phone to answer the call The station an swers The Secretary 2 direct station selection key on the Executive 1 phone illuminates D If Secretary 1 is busy the call is forwarded immediately to Secretary 2 if a consultation call is being made or Allow call waiting is deactivated Second call If Secretary 1 receives a second call this can be accepted ignored forwarded or rejected Detailed information on this can be found from Page 91 If the second call is ignored it is forwarded to Secretary 2 after a certain period of time If the second call was answered it can be forwarded using consultation or the direct station selection keys Connecting a call If e g the Secretary 1 answered a call it can forward the call using the direct station selection keys to the following telephones Executive 1 Executive 2 Secretary 2 The following examples show connections to Executive 1 Making calls with multiple lines 131 eee or LD or LO m Complete transfer e or LD J or LO Disconnect amp return Connecting with consultation Press the DSS Executive 1 key Executive 1 answers Announce the call Press the hang up loudspeaker or headset key IIE You can also select Complete Xfer from the context ment Connecting without consultation Press the DSS Executive 1 key Executive 1 does not answer Select and
172. s to whether to start programming this function key TM If the prompt is not displayed or a programmed function is not executed then you can only launch key programming via the user menu gt Page 76 ask your administrator about the current setting i Only for repdial keys can you also program the second level for direct destination selection You can label these keys with internal and external phone numbers or frequently used functions platform dependent please contact the responsible administrator The configured phone number or function name is displayed next to the key The status of a function is shown by the LED on the corresponding sensor key VS Line and DDS keys can only be programmed by administrator via the service menu Meaning of LED displays on function keys Meaning of function key The function is deactivated Indicates the function status The function is activated 1 In this manual flashing sensor keys are identified by this icon regardless of the flashing interval The flashing interval represents different statuses which are described in detail in the corresponding sections of the manual Getting to know your OpenStage phone 21 Trunk keys on multi line phones only Some of the programmable keys on multi line phones can be set up as trunk keys by administrator Each key programmed with the Line function is handled as a trunk This means up to five lines can be con
173. sed operating elements and the displays on your OpenStage phone The user interface of your OpenStage 40 40 G ee E EB You can make and receive calls as normal using the handset The graphic display permits intuitive operation of the phone gt Page 24 You can customise your telephone by assigning phone numbers and functions to the pro grammable sensor keys gt Page 24 You can use function keys when conducting a call to access frequently used functions such as Disconnect or to open the Program Service menu and mailbox gt Page 18 Audio keys are also available allowing you to optimally configure the audio features on your telephone gt Page 18 The 5 way navigator is a convenient navigation tool gt Page 19 The keypad can be used to enter phone numbers and text gt Page 22 Incoming calls new voice messages or missed calls are visually signalled via the alert bar Getting to know your OpenStage phone 15 Ports on the underside of the phone Power supply unit if required PC m K Network switch l Sa zu 0 nh Country e specific cable Key Module Properties of your OpenStage 40 40 G OpenStage 40 LCD display 40 x 6 characters Illuminated display Programmable sensor keys Full duplex speakerphone function Headset 10 100 Mbps Ethernet switch gt Page 16 1000 Mbps Ethernet switch gt Page 16 Interface for key modules Wall mo
174. st line and is followed by a five line field for compre hensive context specific displays The right area is used for labeling the programmable sensor keys Idle display view and icons The time weekday and date are displayed in the status bar In addition different icons represent different situations and switches Icon Explanation The ringtone is deactivated The ringtone is set to a beep The Do not disturb function is activated The phone lock is activated A mobile user is logged on to the telephone Getting to know your OpenStage phone 25 Displays on the status line for adjusting the volume When you adjust the ringtone handset and speaker volume using the and L keys you will see the following displays in the status line Meaning Ringtone volume in 10 levels Ringtone volume in 10 levels when the ringtone is switched off Handset or speaker volume in 10 levels Context dependent displays Depending on the situation at hand the graphic display on your OpenStage phone displays differ ent content to which you can respond intuitively Information on actual events The following icons appear centered on the display when your phone is idle and signal current properties or events Example You missed two calls in your absence 02 You have two new voice messages that you can open by pressing 2 Page 32 Icons for events Icon Explanation You rece
175. support situations Page 204 Perform reset Personal settings made via the telephone menu or the WBM interface can be reset to factory settings Page 194 Administration You can access the administration area via the Admin function and by entering the administration password Refer to the administration manual supplied with your phone for more detailed information on this topic Getting to know your OpenStage phone 37 Control and monitoring function A control or monitoring function can be activated on your phone for service purposes by remote maintenance Control function The administrator has the option to activate and deactivate features of the phone via remote main tenance During maintenance the handset microphone loudspeaker and headset are deactivat ed You are additionally informed on the display that the control function is active Monitoring function In order to detect malfunctioning of a phone for example the administrator installs a monitoring function You can use your phone as normal during monitoring However you will first be informed about the operation with a message on the display and prompted to allow monitoring If the administrator has activated a function on your phone which continuously transmits operating data to a server you will see the flashing icon in the upper display line Activating a diagnostic call In the event of connection problems with a specific destination the administrat
176. t This list provides information on the missed call and lets you call back the number directly call lists see also gt Page 33 Missed calls are not saved and displayed if the call journal is dis abled Page 115 Only the calls missed on your primary line are logged on multi line tele Im phones Page 13 Press the key shown Select and confirm the option shown Confirm the option shown Select and confirm the appropriate list entry The phone number associated with the list entry is dialled If no new calls are listed the call list menu is offered under Calls gt Page 114 60 Call forwarding Call forwarding Depending on the settings made by administrator standard call forwarding is configured for the phone or alternatively call forwarding depending on incoming call type that is supported by OpenScape Voice gt Page 68 Standard call forwarding You can forward calls for your phone to another phone You can also change activate and deactivate call forwarding during a call The function Forwarding must be authorised by administrator D On multi line telephones gt Page 13 you can only configure call forward ing for the primary line Three forwarding conditions can be programmed in the forwarding menu Unconditional Busy On noreply Because of its direct impact Unconditional call forwarding has the highest pri ority followed by No reply and Busy If active Unconditional c
177. t answered by any phone it is forwarded to the configured for warding destination on no reply or to a rejection announcement OpenScape Voice functions 161 Parallel call Managing number lists activating parallel call Before the parallel call feature can be activated a parallel call list must be cre ated This can be prepared either by administrator or you can create it yourself later Up to six numbers can be entered in the list for sites on which incoming calls including your main number should be signalled sequentially Each number can consist of up to 30 digits 7 ___ Lift the handset in Enter the code for the edit mode see code table gt Page 168 The edit mode opens and you hear an announcement with the following infor mation Feature name Current status active inactive Number of numbers currently on the parallel call list You are prompted to do one of the following Activate deactivate the feature only if numbers are already entered in the list Call up the numbers currently entered in the list Add or delete numbers Repeat the options in edit mode If the parallel call list is still empty you are prompted to enter numbers in the list As soon as you have entered a valid number the parallel call can be activated If the parallel call is activated incoming calls are routed to your phone and all other destination phones in the parallel call list The connection is established with the first phone that a
178. t warm action No action Hot warm dest nnnn Address nnnn Ring on off On Selection order 1 Ringtone Ring file Ringer melody 2 Ringer tone sequence 1 Overview Line up to eight lines Move down Move to bottom Use FPK order gt Page 186 gt Page 94 gt Page 192 Yes gt Page 191 20 gt Page 191 gt Page 134 gt Page 133 gt Page 123 gt Page 135 gt Page 135 gt Page 135 gt Page 136 Add all lines Save Do not save BLF Busy Lamp Field not for OpenScape Voice Return Call logging General Option Save amp Exit Exit Discard Changes Enable call log gt Yes No Missed calls Save amp Exit 1 Information read only gt Page 115 gt Page 115 gt Page 116 220 Local user menu Exit Discard Changes Answered elsewhere Exclude Include Delete entry When called Manually Phone Display Option Save amp Exit Exit Discard Changes Brightness Contrast Key mod contrast Program keys Press the key to be programmed Option Save amp Exit Exit Discard Changes Normal Unallocated Unallocated Further functions see Label predefined or customised Settings function dependent Shifted Unallocated Unallocated Further functions see Label predefine
179. tation in the second call the first call is parked and can only be unparked when the consultation or second call ends or these calls were con nected 92 Enhanced phone functions Disconnecting the second call Disconnect amp return Select and confirm the option shown in the second call s context menu The call to this station is disconnected and the call to the first station is reconnected Ending the second call by hanging up If you or the second call partner hangs up you will be prompted to retrieve the first call again if Hold and hang up is disabled gt Page 89 Otherwise the first call will remain on hold until you receive this prompt after a defined time interval Ignoring second call Prerequisite You are conducting a call and call waiting is allowed gt Page 93 In the pop up menu Select and confirm the option shown The caller still hears the on hook signal You can subsequently Accept Reject or Deflect the second call While the ignored second call continues to wait from the active call you can make a consultation call initiate a conference toggle between the consultation call and your call party transfer a call A third call would be rejected with the busy signal If you have disconnected the first call the ignored second call rings like a normal call Rejecting the second call Prerequisite You are conducting a call and call waiting is allowed Page 93 In the pop up menu
180. telephony application and how to use the line keys beforehand Furthermore you can specify individual settings for your multi line telephone Refer to the fol lowing sections for a detailed description of the individual components Introduction to multi line phones gt Page 13 Lines and line keys gt Page 21 Multi line telephony interface gt Page 28 Individual settings Page 133 Incoming calls Depending on your individual settings you will be notified of incoming calls gt Page 182 Accepting calls for the primary line In this case the telephone behaves in the same way as a single line telephone See gt Page 38 and gt Page 82 Accepting calls for secondary lines Prerequisite The secondary line is configured on your multi line telephone Using the handset Lift the handset Conduct call D a The line used for the ringtone is selected automatically If there are calls on several lines you are connected with the line that has been ringing the longest Using the line keys Press the flashing line key Speakerphone mode Select and confirm the option shown Speakerphone mode Making calls with multiple lines 119 eo or LD or LE or Making calls You must seize a line before you can make calls on a multi line telephone Trunk seizure can be configured on an individual basis Your administrator can determine if the lines on your telephone can be automatically seized and
181. the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Enhanced phone functions Beep on auto reconnect You can reconnect a held call both via the CTI application and via the phone A beep sounds when you toggle between an active call and a held call when the function is active Prerequisite The option was programmed by your administrator You can also configure this setting via the WBM interface Page 206 Press the key shown Settings Select and confirm the option shown c D V mi i Select and confirm the option shown if nec Enter and confirm the User password Cadi Configuration Select and confirm the option shown ncoming calls Select and confirm the option shown CTI calls Select and confirm the option shown Beep on auto unhold Select and confirm the option shown Select and confirm the option shown S e Save amp Exit Select and confirm the option shown Enhanced phone functions 99 Personal Niels Bohr Niels Bohr VI ii 9 Making calls If you want to dial a call from a phonebook or a call list you should not lift the handset or press the loudspeaker or headset key before Dialling with the DDS key You can program frequently used phone numbers on programmable keys gt Page 75 If you press a DSS key the associated contact or phone number appears and dialling is initiated Prerequisit
182. the recording symbol o o is shown in the line for the main call this call is now being recorded You can pause and restart the recording at any time in manual and auto start modes Your call is paused and reconnected during the recording Prerequisite You are conducting a call that is being recorded Your call partner has placed the call on hold You hear the music on hold The recording is paused and the recording symbol o o has disappeared from the dis play Your call partner resumes the call You hear a beep and the recording symbol Qo is shown on the display 202 Call recording Conference Conference Setting up a conference during recording Prerequisite You are conducting a consultation call gt Page 52 or you have ac cepted a second call gt Page 91 and the System conference feature was con figured by the administrator Recording has started The main call is placed on hold The recording button LED is lighting Select and confirm the option shown in the connection s context menu You are connected to both parties at once The conference is displayed with the current participants You hear a beep and the recording symbol is shown in the line for the con ference call Adding conference participants during the recording Prerequisite You have set up a conference The System conference feature was configured by the administrator The conference call is now being recorded You have performed a
183. the same way for all four types The setting for Internal call is described below by way of example Select and confirm the option shown Yes indicates that the special ringtone has been activated Select the option shown Select the ringtone file or pattern you want in the context menu You will hear the associated ringtone melody Confirm the current ringtone file 1 The phone displays the current setting 18 O Individual phone configuration Ringer melody Ringer tone sequence Save amp Exit Settings ser I mi Ee if nec P Configuration Connected calls Secure call alert S e Save amp Exit Settings for the Pattern ringtone type If you selected pattern as the ringtone type you can make further settings for the pattern melody and pattern sequence Select the option shown Select the required pattern melody between 1 and 8 in the context menu e g 4 You will hear the associated Ringer melody Confirm the selected Ringer melo dy Select the option shown Select the required Ringer tone sequence in the context menu between 1 and 6 e g 2 You will immediately hear the set Ringer melody with the selected Ring er tone sequence Confirm the selected setting Select and confirm the option shown Tone and indication with an unsecured voice connection Use this option to activate an alerting tone that you hear when a secure voice connection with the party you are cur
184. the setting made by the administrator to indicate new messages The LED and or the alert bar only extinguish again when all new messages have been picked up and there are no further missed calls Picking up messages Press this key when the phone is in idle mode The Records menu opens Messages Select and confirm to open the menu for voicemail If messages are waiting you will be shown a list with the new messages and the messages you have already listened to sorted by status see gt Page 32 The number of the respective messages is indicated Call Mailbox Confirm the option shown to call the mailbox Follow the voice instructions You may need to enter a password Calling the mailbox directly You can also call the mailbox directly without using the menu The mailbox an swers even if there are no messages waiting Lift the handset EY Y Press this key The mailbox answers Follow the voice instructions You may need to enter a password You can call the mailbox any time you see the Please dial prompt on the Ld display Basic functions 47 T JEN Call control 2nd alert To ensure that you do not miss any important calls administrator can configure a key that blinks when a call is waiting for instance when you are dialling a num ber or when two calls come in simultaneously IIE Call control does not work with multi line phones Two calls simultaneously Prerequisite The 2nd alert k
185. thernet which complies with the IEEE 802 3af stan dard AN Never open the telephone or a key module Should you encounter any problems con tact the administrator A Use only original accessories The use of other accessories may be hazardous and will render the warranty extended manufacturer s liability and the CE marking invalid Trademarks CE The device conforms to the EU directive 1999 5 EC as attested by the CE marking E All electrical and electronic products should be disposed of separately from the munic ipal waste stream via designated collection facilities appointed by the government or the local authorities Proper disposal and separate collection of your old appliance will help prevent potential damage to the environment and human health It is a prerequisite for reuse and recy cling of used electrical and electronic equipment For more detailed information about disposal of your old appliance please contact your city office waste disposal service the shop where you purchased the product or your sales representative The statements quoted above are only fully valid for equipment which is installed and sold in the countries of the European Union and is covered by the directive 2002 96 EC Countries outside the European Union may impose other regulations regarding the disposal of electrical and electronic equipment Important information Location of the telephone The tele
186. tination phone you can join an active call of an internal station and listen in with the knowledge of the target station active or unnoticed muted Active silent monitoring Station A and B are on a call You want to listen to the call and talk to Station A and B Your phone internal station A Internal or external station B All callers can hear and speak to each other Lift the handset Enter the code for active silent monitoring and the destination number for station A see code table gt Page 168 You are connected to the call and can listen If necessary make yourself known End the silent monitoring by replacing the handset 164 OpenScape Voice functions Y i Muted silent monitoring Station A and B are on a call You want to monitor the call but so that neither station notices Your phone internal station A Internal or external station B You can hear station A but cannot talk to him because he cannot hear you You can hear station B but cannot talk to him because he cannot hear you Station A and B can hear and speak to each other You can communicate unnoticed with station A if you have enabled whispering Lift the handset Enter the code for silent monitoring and the destination number for station A see code table gt Page 168 You are connected to the call and can listen unnoticed You can enable the whisper function using a feature
187. ting headset port use Here you set whether you are using a wired or cordless DECT headset You can also configure this setting via the WBM interface gt Page 206 Press the key shown Select and confirm the option shown Confirm Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select the option shown From the following setting select and confirm the option shown in the context menu Wired headset Cordless headset Conference unit Select and confirm the option shown 1 The phone displays the current setting Individual phone configuration 185 VI l Settings c n D I nm n LA S if nec E udio Special ringtones Internal call Available Yes Ringtone type li BC wav Special ringtones You can assign a special individual ringtone to the following incoming calls and events in order to differentiate more easily between them Internal call External call Recall e g callback Emergency call Special 1 Special 2 Special 3 Prerequisite Administrator has activated and assigned the special ringtones You can also configure this setting via the WBM interface gt Page 206 Press the key shown Select and confirm the option shown Confirm the option shown Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown The setting is made in
188. tion Outgoing calls Callback No n Save amp Exit Responding to a callback Prerequisite A callback was requested Your phone rings and station informa tion appears on the graphic display The pop up menu opens Accepting a callback Select and confirm the option shown Rejecting a callback Prerequisite The Reject function has been activated by administrator Select and confirm the option shown The callback request is deleted The caller s phone number is added to the missed calls list Permitting a callback Prerequisite The Callback function has been activated by administrator You can also configure this setting via the WBM interface gt Page 206 Press the key shown Select and confirm the option shown Confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown in the context menu Select and confirm the option shown Basic functions 59 Niels Bohr 20 0510 06 Calling back missed calls Calls received while you are absent are indicated by a message on the idle dis play gt Page 25 Moreover the message key and or the call display flash or illuminate depending on the setting made by administrator They only extin guish again when all new list entries have been queried Missed calls are logged in the missed calls lis
189. tion or second call and the first call are put on hold Retrieving the first call Switch to the first call Remove the context menu first if necessary by clicking with the left mouse button Press the flashing Hold key You are connected with the other party The con sultation or second call continues on hold Retrieving the second call Switch to the held consultation or second call Remove the context menu first if necessary by clicking with the left mouse button Press the flashing Hold key You are connected with the other party The first called is put on Hold again 56 Basic functions Complete Xfer Q 9 oo E Settings ser M mi i if nec P Configuration Connected calls Allow call joining Yes E 77 4 Option Save amp Exit v Connecting parties You can connect the first party with the party you consulted clearing down your connection to both parties in the process Prerequisite You are conducting a consultation call gt Page 52 and call joining must be allowed gt Page 56 Select and confirm the option shown in the active connection s context menu The active and held calls are joined The active call and the consultation call are cleared down Connect by hanging up Replace the handset or if you are in speakerphone mode press the loudspeak er key The other two parties are now connected to one another Allowing call joining You can also configure this
190. tner hangs up You accepted a second call and you or the second participant hang up You can use hold and hang up to determine whether you will be prompted im mediately or after a defined time to retrieve the held call III This function cannot be used on multi line phones You can also configure this setting via the WBM interface Page 206 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown In the context menu select and confirm the option shown to activate the function or Select and confirm the option shown to deactivate the function again The func tion is always deactivated by default Select and confirm the option shown 90 Enhanced phone functions Settings ser mi i m n wv E ine if nec Configuration Connected calls Music on hold L3 e Save amp Exit Music on hold Music on hold is played back when you are placed on hold by another party pro viding this option is active You can also configure this setting via the WBM interface Page 206 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select a
191. toggle key in order to communicate unnoticed with the internal station A without station B hearing The whisper key must be configured gt Page 152 Press the whisper sensor key the key lights up You can communicate unnoticed with station A Press the illuminated sensor key once again to disable whispering the key stops illuminating End the silent monitoring unnoticed by replacing the handset OpenScape Voice functions 165 One way Intercom and Two way Intercom function With One way Intercom or Two way Intercom the loudspeaker or speakerphone function of a destination phone is activated automatically when the connection is established Use of these functions is conceivable for example between an executive and secretary or between a doctor and receptionist Possible functions include One way Intercom with variable input of member number to a saved member number Two way Intercom with variable input of member number to a saved member number Prerequisites The team member belongs to the same collective group as you and has like wise been assigned a member number The team member s phone has a loudspeaker One way Intercom and or a speakerphone function Two way Intercom Automatic answering is activated for the team member The team member s phone is idle The member numbers of the callers are known for the One way Intercom and Two way Intercom functions You can cance
192. tomatically directed to the Dialled list in the Calls menu Select and confirm the entry you want The phone number associated with the list entry is dialled Redialling from the pop up menu Lift the handset Press the key shown Confirm The last phone number entered is dialled Redialling from the idle menu Select and confirm from the idle display context menu gt Page 26 The last phone number entered is dialled 52 Basic functions or Start conference or Repeat dialling S Hawking Consulting a second party You can call a second party while a call is in progress The connection to the first party is placed on hold Prerequisite You are conducting a call Select and confirm the option shown in the connections s context menu Start conference Select and confirm the option shown in the context menu for the call connection when you intend to set up a conference with the new participant You can also use an already configured Conference key in this instance Call the second party D If you are using a dial plan and Immediate dialling is set see Page 50 dialling is automatically performed as soon as the character string entered matches an entry in the dial plan In the pop up menu Confirm the option shown Impe If you want to use a call list or one of the phonebooks for the consultation call select Hold instead of Consult in the context menu and or press the Hold key and then open
193. trated dynamically as columns LAN PC autonegotiated Yes No Displays whether the network or PC interface data transfer rate is set to automatic YES or manual No LAN PC information 10 100 1000 Mbit s Data transfer rate of the network or PC interface If an interface is not in use Link down is displayed A Individual phone configuration Resetting user data The following user specific settings changed via the phone menu or the WBM interface can be reset to factory settings Display contrast Language setting Audio settings Volumes Settings Call lists All entries are deleted Programmable keys All personalised programming is deleted see also gt Page 81 Attention All data is reset without a warning tone Initiating the reset Press the key shown Settings Select and confirm the option shown User Confirm VI m if nec Enter and confirm the user password Cadi Reset Select and confirm the option shown Reset all user data Select and confirm Reset all user data The user data is reset to factory set tings Call recording 195 Call recording A central voice recorder is installed in the network for recording calls to which your telephone connects in order to record the current voice traffic The recorder records the entire voice flow of two or more participants You should configure a recording button in order to simplify handling of manual call r
194. type of the same forwarding type O External gt Select the destination call type here for instance External U aste Select and confirm the option shown in the context menu V External gt 3339 Both call types now have the same destination phone number The call type Ex ternal is activated automatically 3 Paste to a call type of a different forwarding type Busy Select and confirm the forwarding type here for instance Busy L1 Internal gt Select the destination call type here for instance Internal U oo eo e e o h VI lil Select and confirm the option shown in the context menu V Internal gt 3339 Both call types now have the same destination phone number The call type In ternal for Busy is activated automatically Press the illuminated key to open the call view Assigning a destination phone number to a call type Prerequisite At least one destination phone number has already been saved Press the key shown Edit call forwarding Select and confirm within three seconds Unconditional Select and confirm the forwarding type here for instance Unconditional O Internal gt Select the destination call type here for instance Internal 336 Select and confirm a previously saved destination in the context menu M Internal gt 3336 The call type is activated and the new destination is displayed Y Press the illuminated key to open the call view Call forwarding 73
195. u can program the following functions on the Shifted of the function keys Unallocated Selected dialing Repeat dialing Alternate Blind transfer call Transfer call Deflecting Conference Repertory dial Show phone screen Directed pickup Callback Cancel callbacks Consultation Open phonebook Pause callbacks Resume callbacks 224 Index Call forwarding chain eeeeees 74 nd ex Call forwarding favourites seesssssss 63 Call forwarding information s 120 Call SUS 2 2 aet edet adie 33 111 Numerics Call log 5 d i ir tco iri c indt 33 Call recording 2nd alert ide ut ie 47 alternating decedat end eed beds tente srd id eterod 201 renum 198 AutoStart 2 ect etel race a 198 A Call types tee tte pii ee daas 196 A ti i COMPETENCE iced cvs 202 pane i cans 118 Consultation ecc teet eerte reed nhe E tn eh 200 IMUNG M E E controlling rtt tte dit iaa 199 Administration i i iren etat teen denne nnd 36 ine KOy pe 203 AICS Zip OMG oiccis eccecetis aeateaciadactecedsianevajaaniecedesdhaiaees 53 UEM iaa a A 198 Alternate eesin s 54 l MOTES E 195 Announcing the local phone number 167 Multiline 197 nui elsewhere seseeseeeeeen eene 116 second call rtt eene teen 200 ipd yu 197 room character ee toten te cs 181 tips 197 WON WITS sca tie oe 5 exes A Gabe saccevdesacevtees 180 RR MM
196. uisite Administrator must activate the reject option for DSS keys and auto answer must be deactivated gt Page 97 Press the DSS key The call is routed to your primary line and rings Select and confirm the option shown in the pop up menu The caller hears a busy signal Direct pickup Prerequisite The auto answer function must be activated gt Page 97 Press the DSS key The call is routed to your primary line and you are immedi ately connected with the other party via speakerphone Making calls with multiple lines 127 PA i M Deflecting a call to a DSS station Prerequisite The deflect function must be approved for DSS keys For informa tion on the current setting see Page 83 If you receive a call on one of your lines you can immediately deflect it to the DSS station Your phone rings and a line key flashes Press the relevant DSS key The call is deflected to the DSS station If the DSS station does not answer you can pick up the call by pressing the DSS key LED display on DSS keys Explanation Off The line is in idle mode Flashes You can accept a call for the DSS station via the key The call is routed to your primary line when the call is accepted Illuminates The line is busy Provided that second call is activated you can still reach the DSS station via the key It can accept your call as a second call 128 Making calls with multiple lines Making calls in an executive
197. umber lists activating serial call Before the serial call number can be activated a serial call list much be created This can be prepared either by administrator or you can create it yourself later Up to six numbers can be entered in the list for sites on which incoming calls in cluding your main number should be signalled sequentially Each number can consist of up to 30 digits Lift the handset Enter the code for the edit mode see code table Page 168 Y The edit mode opens and you hear an announcement with the following infor mation Feature name Current status active inactive Number of numbers currently on the serial call list You are prompted to do one of the following Activate deactivate the feature only if numbers are already entered in the list Call up the numbers currently entered in the list Add or delete numbers Repeat the options in edit mode If the serial call list is still empty you are prompted to enter numbers in the list As soon as you have entered a valid number the serial call can be activated If the serial call is activated incoming calls are first routed to your phone If you do not answer within the timeframe defined by the administrator the next desti nation phone rings for the configured period of time The caller is informed that the call is being routed to another station The connection is established with the first phone that accepts the call If the call is no
198. ume An acoustic sample of the current volume is output via audio feedback when you adjust the volume Confirm Individual phone configuration 181 Settings D V mi il unm n L a U L if nec amp E udio Settings Room character ormal Save amp Exit Settings Ss Zz gt n D VI i E unm n L a sh L if nec amp E udio Settings Ringer file BC wav Save amp Exit Settings Room character To ensure that the other party can hear you properly in speakerphone mode you can adjust the phone to the room acoustics by choosing one of the following room character conditions Normal Echoing Muffled You can also configure this setting via the WBM interface gt Page 206 Press the key shown Select and confirm the option shown Select and confirm the option shown Enter and confirm the User password Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the room character in the context menu for example Nor mal F gt Page 208 Confirm Ringtone If your administrator has loaded suitable files to the phone you can select a re altone file in mp3 or wav format for the ringer tone If no individual audio files are available the pattern ringtone is preset You can also configure this setting via the WBM interface gt Page 206 Press the key
199. unting r o SISISI9ISIS SISISISISIS ISIsIS SIS 16 Getting to know your OpenStage phone Using network ports more efficiently OpenStage 40 has a built in 10 100 Mbps Ethernet switch OpenStage 40 G has a 1000 Mbps Ethernet switch This means that you can also connect a PC with a Gigabit LAN connection to the LAN directly via the phone The telephone PC connection option must first be activated on the telephone by administrator Network switch OpenStage 40 40 G PC Using this connection option saves one network port for each switch used and requires fewer or shorter network cables when arranged correctly OpenStage Manager This program offers you an additional option for tailoring your OpenStage to your personal needs Further information is available at http wiki unify com wiki OpenStage Manager Features Phonebook management Synchronization of contacts Save and restore Key programming Ringtones D Contact your administrator for the latest version of OpenStage Manager The range of features is dependent on the type of telephone Getting to know your OpenStage phone 17 Key Module OpenStage Key Module The OpenStage Key Module is a key module attached to the side of the phone that provides 12 additional illuminated programmable keys Like keys on the phone these keys can be programmed and used according to your needs gt Page 20
200. up a group call with the call pickup key Prerequisite The Call pickup key is configured Your administrator has set up the group call such that it is only displayed through flashing of the Call pickup key The phone can also ring when idle A group call is waiting The Call pickup key flashes The group call is not shown on the display Press the sensor key with the Call pickup function The group call is now shown on the display with Pickup Caller for Party The pop up menu opens Picking up a group call immediately via the pop up menu Prerequisite Your administrator has set up the group call such that it will be shown immediately on the display and the pop up menu will open A group call is waiting and is shown on the display with Pickup Caller for Party Picking up a group call The pop up menu opens Confirm Lift the handset only if the appropriate function is set by your administrator Press the sensor key programmed with the Call pickup function if configured The speakerphone function is activated Ignoring a group call Select and confirm the option shown The phone stops signalling the group call 46 Basic functions Listening to voicemail To use this function you need to have a voice mailbox set up on your communi cation platform for voicemails see gt Page 32 The message key flashes and or the alert bar illuminates and the MJ icon appears on the display depending on
201. vate deactivate sssssssssses 66 Copying pasting destination phone numbers 71 Activating deactivating sese 73 Copy and insert destination phone numbers 63 Copying pasting destination phone numbers 71 Destination phone number 62 69 Favourites ssssssssssseeeeeneee 63 71 Last destination niren a aa 69 last destination ccccccccceceeeeeeeeeeeeeceecaeeeeeeeeees 61 Save destination phone number 63 Saving a destination phone number 70 Variable eter tse eee t 62 69 225 Dat ras 176 Deactivating the ringer temporarily 140 Delete the entry eeeeeeeenmeeen es 116 Destination phone number susesssss 62 69 Diagnostic Call 3 rrt rers 37 Dialplatt iie itte aio 101 145 Display ICONS 5 o oi dde needed 24 Display settings brighthess eite mt edis 173 poni 172 Do not disturb sssssssssseeeeeeee 140 DSS call call deflection ee 127 DSS key consultation isopen iaaa inaa 125 indirect PICKUP rene nan ente nadia 126 reject call tenet eae haee 126 During calls multi line cesses 121 E Emergency call eene 145 Emergency number sssssseeeeee 145 146 Energy saving mode sse
202. w call joining gt Page 56 Allow exit conference J gt Page 106 Allow hold reminder ty gt Page 87 Hold reminder delay minutes fy gt Page 88 Hold and hang up t j gt Page 89 Allow music on hold t amp j gt Page 90 Allow conferences j gt Page 105 Allow secure call alert t j gt Page 186 Toggle associate gt Page 94 Lower IL alert t amp j gt Page 192 Context menu Auto show menu tj gt Page 191 Auto hide time sec J gt Page 191 Keyset Lines Ring delay seconds t amp j gt Page 134 Allow in overview t amp j gt Page 133 Address Primary line Ring on off Ringer melody amp j gt Page 136 Ringer tone sequence 23 gt Page 136 Ringtone J gt Page 135 Selection order Hot Warmline Hot warm destination J gt Page 123 Overview Use FPK order gt Page 136 Add all lines amp gt Page 136 Reordering directions Move down Move to bottom Move to top Move up J gt Page 136 BLF Busy Lamp Field not for OpenScape Voice Call logging General Enable call log J gt Page 115 Missed calls gt Page 116 Answered elsewhere Delete entry 1 Only if Server features was deactivated by your administrator 1 Information read only 2 Operation of the missed calls logging function for Answered elsewhere is dependent on support by the SIP server 210 Web interf
203. wn Enhanced phone functions 95 Blind transfer Cadi Consultation Complete Xfer Complete transfer Transferring a call You can transfer your current call to another party with or without consultation Blind transfer Prerequisite You are conducting a call The options Allow call transfer and Transfer on ring were allowed gt Page 96 Select and confirm the option shown in the connections s context menu Enter and confirm the phone number of the second party to whom you want to transfer the call You can also select and call a subscriber here from a call list or from one of the two phonebooks gt Page 108 gt The graphic display returns to idle following successful transfer Transferring with consultation You can announce a call to a recipient before transferring it Prerequisite You are conducting a call The options Allow call transfer and Transfer on ring were allowed gt Page 96 Select and confirm the option shown in the connections s context menu The call is placed on hold Enter the phone number of the party to whom you want to transfer the call You can also select and call a subscriber here from a call list or from one of the two phonebooks gt Page 108 Confirm If the party answers Announce the call you want to transfer Select and confirm the option shown in the connections s context menu If the party does not answer You do not have to wait for t

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