OfficeServ Link User Manual
Contents
1. Normal Options Connections Enabled This value will be set automatically when a valid license key has been activated This indicates the maximum number of simultaneous client connections to OfficeServ Link Use Message Auto Clear Option The OfficeServ Link shows various status messages in the Notification Message View pane these messages indicate switch connection status user connection and disconnection status When the Use Message Auto Clear Opt is selected OfficeServ Link will delete these messages on a first in first out bases based on the number of lines enabled NOTE Use of this feature can severely degrade the overall performance of the OfficeServ Link applications gateway We recommend using the lowest number possible for normal operations 18 Use Automatic Switch Connection Option When this option is used OfficeServ Link will automatically connect to the iDCS key telephone system upon activation Message Monitor Save Option The OfficeServ Link provides a function of transmitting the internally processed messages to the external monitoring program The monitoring program is installed with the OfficeServ Link software In addition if you install the additionally provided monitoring program you can monitor the messages that are currently processed via LAN on the other computers as well Use SW Message Monitor Option A switch message means a call processing message that is transmitted and received bet2. Enterprise IP Solutions OfficeServ OfficeServ Link User Manual Every effort has been made to eliminate errors and ambiguities in the information contained in this guide Any questions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA 1301 E Lookout Dr Richardson TX 75082 telephone 972 761 7300 SAMSUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide Samsung Telecommunications Publication Information SAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publication for any reason SAMSUNG TELECOMMUNICATIONS AMERICA also reserves the right without prior notice to make changes in design or components of equipment as engineering and manufacturing may warrant Copyright 2005 Samsung Telecommunications America All rights reserved No part of this manual may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of the publisher of this material PRINTED IN USA Table of Contents Chapter 1 IN POGU CUON ixecaccctcvecevecnatercenttunuacedunteter aaae aap aaan ae eaa aa ei 1 Overview of OfficeServ Ee 1 Chapter 2 Installation of OfficeServ LINK ce eeeeeeeeeeeeeeeeeeeeeeeaeeeees
3. c Samsung Electronics Co Ltd 2002 2004 All right reserved Warning This computer program is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it may result in servere civil and criminal penalties and will be prosecuted to the maximum extent possible under the law This computer software is licensed to the following user User Name Company Name STA SAMSUNG Switch MAC Address SWITCH SYSTEM NOT CONNECTED License Information Register License Number LANFWPGFJJQDJEZH HYFXJWIB FYSHUHMK CAITMXL4 YPGRNYWD License Type MAC Address Type Allowed MAC Address New Type Use Switch MAC OOCOASFEFFE4 Software License Count Product Name User Count Current User OfficeServ Call include CallPlus 30 OfficeSery Operator 1 OfficeServ EasySet NOTE If the Office Link application gateway has been set to connect automatically this information screen will no longer appear on startup 14 Description of OfficeServ Link Main Window The main window of OfficeServ Link consists of several panes as follows 4 OfficeServ Link Connected User List View IP Address Connect Time Connect lt i Notification Message View Time Information KR Mar 16 2005 09 Samsung OfficeServ Link Version for DCS Keyphone System Series Monitor Opt V SWMSG IL S UMSG V Send SA lt j T Conn Type TCP IP Link State Disconnected
4. 100 Network Interface Card NIC e Standard VGA monitor keyboard and mouse e TCP IP configuration iDCS Key Telephone Requirements The following table identifies the minimum connection and software requirements needed to connect the OfficeServ Link to the iDCS family of Key Telephone Systems iDCS System Minimum Software Version Connection Type iDCS 100 500 R1 iDCS 100 LE Not Supported Not supported iDCS 500 R2 2 4x or higher MCP2 LAN Interface iDCS 100 R2 2 4x or higher SMCP1 LAN Interface Configuration Environment The following figure shows the connections between the OfficeServ Link installed computer and the iDCS Key telephone system and relations among the CTI applications installed computers OfficeServ CTI Application Suite OfficeServ Link Gateway Server with EasySet Installed iDCS 500 OfficeServ Call Ta OfficeServ OpenTSP Connections among OfficeServ Link iDCS Key telephone system and user applications As shown in the figure above OfficeServ Link supports TCP IP connections over a LAN connection In addition the OfficeServ Link receives and manages connection requests from each user s computer using the LAN as well as transmits and receives messages generated between the iDCS Key Telephone System and the CTI applications that are running on users computers System Administration Requirements Users must be logged on with Administrator privileges to install and run O
5. FOR PARTICULAR PURPOSE WITH RESPECT TO THE SOFTWARE THE ACCOMPANYING PRODUCT MANUAL S AND WRITTEN MATERIALS AND ANY ACCOMPANYING HARDWARE NO LIABILITY FOR DAMAGES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL SAMSUNG OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Samsung Telecommunications America L P 31
6. Link Connected User List View IP Address PortNo UserType Connect State Connect Time Connect Notification Message View Information _Moritor Opt T Mar 16 2005 09 Samsung OfficeServ Link Version for DCS Keyphone System Series V SW MSG V S UMSG V Send5 U Conn Type TCP IP Link State Disconnected Used License 0 Total License 32 Ea OfficeServ Link running in inactive mode of user management Connected User List View The following is the information shown in the Connected User List View window e IP Address Indicates the IP address of connected client computer e Port No Indicates the TCP IP port number in use for the connected client computer e User Type Indicates the type of client connected Example EasySet e Connection State Indicates the connection state Normal client operations are indicated as Connected e Connected Time This field indicates the Time and Date the client connected to OS Link 23 Chapter 6 Message Monitoring Under various conditions it may be necessary to monitor call processing messages used by OfficeServ Link two message monitoring applications are installed when OfficeServ Link is installed 1 Switch Message Monitor 2 SMDR UCD Message Monitor To monitor such messages the OfficeServ Link provides two kinds of monitoring programs e Call processing message monitoring program SCMonitor exe by default this application is installed in Progr
7. Used License 0 Total License 32 Ka Configuration of OfficeServ Link Main Window e Connected User List View This area shows information on each user who has connected to the OfficeServ Link gateway This pane also shows the state of the user that has currently linked to the OfficeServ Link in real time e Notification Message View This area indicates the current working state of OfficeServ Link This pane also shows the last connection state to the iDCS key telephone system users and any error information that occurs e Function Buttons Located on the right hand side of the OfficeServ Link Main Screen These buttons are related to the environment settings and the operation of the OfficeServ Link application gateway Some features are not available when the OfficeServ Link is connected to an iDCS key telephone system Communication Environment Setup In order to connect the OfficeServ Link application gateway to an iDCS key telephone system you must first program the TCP IP address of the iDCS LAN connection in the following window Choose the Configuration button to open the configuration screen G Communication Environment x m Select Switch Connection Type C Using SIM C Using Serial Cable Using TCP IP SIM z Serial Cable Parameters Com Pott com D Baud Rate 9600 Data Size Stop Bits TCP IP Parameters IP Address 1 1 1 1 Port No 5002 Switch Type C Normal Type OfficeSe
8. am Files Samsung Electronics OfficeServ Link e SMDR UCD message monitoring program SUMonitor exe by default this application is installed in Program Files Samsung Electronics OfficeServ Link Switch Message Monitor Program Many kinds of messages are transmitted and received between OfficeServ Link and the iDCS key telephone system OfficeServ Link and other applications such as OfficeServ EasySet OfficeServ Call and OfficeServ Operator are running on individual users computer The switch message monitoring program allows you to monitor the call processing messages of each application that is currently connected to the OfficeServ Link Running the Switch Message Monitor SCMonitor exe S OfficeServ Link ae SMDR UCD Message Monitor EI Switch Message Monitor Ai License Tools Running the Switch Message Monitor Program After launching the Switch Message Monitor program SCMonitor exe the following dialog box appears on the screen 24 Environment Configuration Server IP Address iz Server Port No 6001 Access Password V Use Message Auto Clear Option 1000 lines will be displayed Iw Use Message File Save Option Language Option English e Environment Setup of Switch Message Monitor Program Environment Configuration Server IP Address Enter the TCP IP address of the computer that OfficeServ Link is installed on Server Port No Enter the TCP IP port number specified in the Us
9. ased solutions that are difficult to use and can easily become damaged or lost The OfficeServ Link application gateway is currently required for the following products e OfficeServ Call e OfficeServ Operator e OfficeServ OpenTSP e OfficeServ EasySet e Future OfficeServ CTI applications Chapter 2 Installation of OfficeServ Link Preparation for installing OfficeServ Link 30 DAY FREE TRIAL PERIOD At this time of this publication Samsung Telecommunications America Inc STA distributes its OfficeServ Suite of CTI Applications on a single CD with a 30 day free trial period Installing the OfficeServ Link and any other application will start the 30 day period Failure to enter a valid license key see Chapter 3 Installing the License before the 30 day period expires will cause the OfficeServ Link to stop communicating with the telephone system This renders the associated application useless A valid license key will be required to start the link working again Before installing the OfficeServ Link software the following system requirements are needed The PC used for OfficeServ Link must be dedicated for OfficeServ CTI use only and meet the following minimum requirements e Microsoft Windows 2000 Service Pack 2 or higher Windows XP Service Pack 1 or higher operating system software e Pentium 4 1 6Ghz or higher microprocessor e 512Mb or higher RAM e 20Gb or larger hard disk drive e CD ROM e 10
10. by a Samsung Support Engineer and should not be selected during normal operation OfficeServ Link Language Option The OfficeServ Link supports English and Korean language Switch Link Recovery Try Count In the event that OS Link loses connection to the iDCS system this counter will determine how many times OS Link will reattempt to connect to the iDCS system Recovery Try Time Period Min 1 255 The recovery time will determine how long OS Link will wait between the connection attempts to the iDCS system By default OS Link will retry every 1 Minute until the Switch Link Recovery Try counter is exceeded 20 Chapter 5 Using OfficeServ Link Connecting OfficeServ Link Click on the CONNECT button after you have completed the configuration to connect the OfficeServ Link application gateway to the iDCS key telephone system NOTE Ensure the iDCS key telephone system IP Address has been specified in MMC 830 This IP address should be the same IP Address entered in the communication environment of OfficeServ Link Clicking on the CONNECT button will generate the following dialog box on the screen G OSLink A Initialize all services Are you sure Click on the OK button the OfficeServ Link will now attempt to connect to the iDCS key telephone system using the established communication environment As soon as the connection process to the iDCS key telephone system has successfully completed the following
11. ceServ Link cannot perform the automatic recovery it notifies administrators that an error has occurred through the status message pane Jotification Message View Information Ou 27 2002 10 4 The client connection manager is running successfully Jul 27 2002 10 4 Switch Connection Success Ou 27 2002 10 4 All services are running successfully Jul 27 2002 11 47 6 Disconnected the switch connection check the link Qu 27 2002 11 47 6 Entering the switch connection automatic recovery procedure at this time all client Ou 27 2002 11 47 6 1 th nd link recovery procedure is executed X Disconnecting OfficeServ Link NOTE Disconnecting the OfficeServ Link from the iDCS key telephone system will terminate all client application connected to the OfficeServ Link application 1 Click on the Disconnect button to disconnect OfficeServ Link from the iDCS key telephone system The following dialog box appears on the screen A Terminate all connections Switch and Client Are you sure E Cancel Verify Disconnect Click on the OK button to disconnect Disconnection process in progress 22 Successfully disconnecting the OfficeServ Link from the iDCS key telephone system changes the connection state of OfficeServ Link and indicates it as Link State Disconnected H also changes the Disconnect button from Disconnect to CONNECT Viewing OfficeServ Link Status Zu OfficeServ
12. ds 30 VCD MESSaGe MEM Auer etcreocerwucsecss eege Eed 30 To Start RE eglet Be EE 30 Software License Agreement and Limited Warranty ccccccesseeeeeeeeeeeeeeesenees 31 Chapter 1 Introduction Overview of OfficeServ Link OfficeServ Link is an application gateway that provides system level OAI Open Architecture Interface to the OfficeServ family of CTI products OfficeServ Link connects to properly equipped iDCS 100 and iDCS 500 Key Telephone System using TCP IP and a LAN connection OfficeServ Link allows multiple OfficeServ CTI applications and clients to connect to the iDCS 100 and iDCS 500 simultaneously without the need for multiple system level OAI Open Architecture Interface ports and complicated hardware interface modules Unlike previous CTI integration methods the OfficeServ Link can simultaneously connect multiple OfficeServ Operator clients OfficeServ Call clients for screen pops and call control along with any custom developed CTI application supported by the OfficeServ Open Telephony Server Provider TSP client OfficeServ Link combined with OpenTSP provides an industry standard developer interface building upon the TAPI 2 x specification The OfficeServ Link application gateway provides a consolidated software licensing module for all OfficeServ CTI products This consolidated module allows Samsung to use a customer friendly licensing key without having to use any type of hardware dongles or other hardware b
13. e switch message monitoring Port No field found in the Message Monitor Save option setting of the OfficeServ link Option setup The default port number is 6001 Access Password Enter the OS Link Message Monitor password This password is set in OS Link under the configuration options Use Message Auto Clear Option If you activate this option you will need to specify the maximum number of lines messages that will be held in memory before invoking the first in first out process Use Message File Save Option This option allows you to save the monitored messages to a text file for future reference Language Option The monitoring programs support two languages English and Korean 25 cT Message Monitor Switch Message View Message Contents Server IP 1 1 1 1 PortNo 6001 Link Disconnected Auto Clear On File Save On Main Window of Switch Message Monitor Switch Message View Shows all call processing messages received by the OfficeServ Link All call processing messages are indicated by those messages being received from the client applications to the iDCS key telephone system and those being transmitted from the iDCS key telephone system to the client applications To Start a Monitoring Session The Start Monitor button starts the monitoring of messages between the OfficeServ Link and the iDCS key telephone system To Stop a Monitoring Session Click on the Stop Monitor button to stop the monitoring sessi
14. eeeeeeeeeeeneeees 2 Preparation for installing OfficeServ Link swecsese cen eecncccii nnn alninliayik 2 iIDCS Key Telephone Requirement cccccccccceccceecceeceeeeceeeceeeeceeeeeceeeeeeeeeceeeeeeeeeeeseeensas 2 Config ration EnV OMETE EE 3 System Administration Requirements 0 00 ee eeeeeeeeeeee tee eeeeeeeeeeeeeeaeeeaeeeeeeeeeaeeseeseeeeeaeeseeeeeeeeeaeee 4 MVS CAN AG OPN EE 4 See EE EE 9 Checking the OfficeServ Link Program Group 9 Chapter 3 License Registration sscccsssssserssnsesseeesessenseeeeesecesseeseseessensssnenss 10 Running the License e 10 Installing Kin E 11 Checking the EC 12 Chapter A OfficeServ Link Settings ccsceesssssssseesssssenseeessecensereessenseeesoneens 14 Executing OfficeServ lu 14 Description of OfficeServ Link Main Window ccccccccescceeeneeeeeeeeeeeeeeeeaeeseeeaeeeseaeessueeesseeenaes 15 Configuration of OfficeServ Link Main WindOW ccceeeeeeeeeeeeeeeeeeeeeeeeenaaaeeeeeeeeeeeeeeea 15 Communication Environment Setup 16 SWitch Connection Type aneii aeti oiie aE AAEE ARENE 17 SIM Serial Cable let 17 TCP IP Parameters EE 17 WICH KEE 17 Listen Port No for Client Connections c ccecccceeccteeceteeseseeceececeeseeeeeaeseeeeceseeeeeeeeeseeeenies 17 Password tor System Information EE 17 lee SS CUNO CEET 18 Normal OptiOns EE 18 Message Monitor Save CEET geeegetebee feed die ideas ecthacey Maes 19 SMDR UCD Message External Send Opt
15. erv Link License Tools are used to install a valid license key for use by OfficeServ Link Running the License Tools S OfficeServ Link Sp SMDR UCD Message Monitor Switch Message Monitor License Tools Launch the License Tools Application After launching the License Tools program the following dialog box will appears on the screen License Tools License Registration Status Registered License Unregistered License Type Allowed Software Status Unknown User Count Li OfficeServ Call 0 Allowed MAC Type OfficeServ OpenTSP 0 OfficeSery Operator 0 Unknown OfficeSery ACD Not Use OfficeServ EasySet Not U License Allowed MAC Address Officesery Neve Not Use Unknown lt MAC Information Computer MAC Address Switch MAC Address 009027CC4BBC Refresh r Add License Enter License M LS NNPXI Register License Tools Window 10 e Registered License Displays the currently installed license key e License Type iDCS key telephone system type e Allowed MAC Type Currently we only support the Switch MAC Address e License Allowed MAC Address MAC Address to be allowed by the license key e Allowed Software Status Licensed clients and license counts e MAC Information Computer MAC Address Not Supported Switch MAC Address MAC address of the iDCS LAN Port Installing the License Enter a valid license key into the Enter License field of the Add License section and then click the Register butto
16. fficeServ Link successfully Installation To install the OfficeServ Link application gateway insert the CD ROM in the drive and run LinkSetup exe Install the OfficeServ Link program as follows 1 Execute OfficeServ LinkSetup exe and then the following dialog box will appear on the screen OfficeServ Link Setup Welcome to the InstallShield Wizard for OfficeServ Link The InstallShield R Wizard will install OfficeServ Link on your computer Select your country and click Next to continue An appropriate EULA End User License Agreement will be displayed according to the country you select United States Click on the Next button 2 License Agreement dialog box appears on the screen Read the text of License Agreement and click on the Next button if you agree to its contents If you do not agree the OfficeServ Link installation program exits automatically OfficeSery Link Setup License Agreement Please read the following license agreement carefully Press the PAGE DO WN key to see the rest of the agreement Software License Agreement amp Limited Warranty For OfficeServ Link for IDCS Keyphone Series Samsung Telecommunications America L P This Samsung End User License Agreement EULA is a legal binding agreement between you either an individual or an entity and Samsung for Samsung software product identified above which includes computer software and may include printed material and gt D
17. hone system Click on the Stop Monitor button to stop the monitoring session Click on the Clear SMDR or Clear UCD buttons to delete all messages that are currently being displayed in the Message View panes This action has no impact on the Use Message File Save Option 29 Software License Agreement amp Limited Warranty For OfficeServ CTI Applications for DCS Keyphone Series IMPORTANT READ CAREFULLY This Samsung End User License Agreement EULA is a legal binding agreement between you either an individual or an entity and Samsung for Samsung software product identified above which includes computer software and may include printed material and online or electronic documentation SOFTWARE By installing using the SOFTWARE you indicate your acceptance of this Samsung License Agreement If you do not agree to the terms of this License Agreement please do not install or use the enclosed SOFTWARE SOFTWARE LICENSE The SOFTWARE is protected by copyright laws and international copyright treaties as well as other intellectual property laws and treaties 1 GRANT OF LICENSE This License Agreement grants you following rights a SOFTWARE Samsung grants to you a personal non exclusive license to make and use one 1 copy of the SOFTWARE accompanying this Agreement on any single computer provided the SOFTWARE is in use on only one computer at any time If you have multiple Licenses for the SOFTWARE the
18. ion 0000 ccceceeeececteeeeeeeeeeeeseneneeneneeeteeseneenens 19 OfficeServ Call Function Support Option ssssesseeseeeeeeessetnettnetrnntnn nnna nenn nn narenn nnna n nennen 20 OfficeServ Link Status Message Print Option 20 OfficeServ Link Language Option EE 20 Switch Link Recovery Ne A EE 20 Recovery Try Time Period Min 1 255 ccccccccsccsucceecesesee diet ec tenes cenebeeasteedivacenenaeheceeeeventevenses 20 Chapter 5 Using OfficeServ LINK cccesssessseessssenseeeeesnenseeeeeseeesseeeossensersssneens 21 Connecting OfficeServ ul 21 Disc nnecting OfficeServ LINK arare a s 22 Viewing OfficeServ EE 23 Connected User List E 23 Chapter 6 Message Monitoring ccccessseeeeeceeeeeeeeeeceeeeeeeeeeeeeeeeeseeeeeeeeseneees 24 Switch Message Monitor Program EE 24 Running the Switch Message Monitor GCMonttor exe 24 Environment Config ratioN EE 26 Switceh Message Eeer eebe euer eegene eege an 27 To Start a Monitoring Session EE 27 To Stop a Monitoring Session 22 csicncciseveccaucsccheccusaueas ENEE NEEN EEN Guay scetacecseecaea stance 27 SMDR UCD Message Monitoring Program ccccccceesceeeseeeceeeeeeeeeeeseeeeeeeeseeeeeeeeseeneeeneseeeseeee 28 Running the SMDR UCD Message Monitor SUMonitor exe cc ceecceeeeeeeeeeeeeereeeeeeeeees 28 Environment Configuration DE 28 SMDR Message Mie ciiccsinstectacantancass secehe cade anak ude gatde ctaavdangvdacad santana tuadnad decd decegebengyeana
19. mber specified in the Use SMDR UCD message monitoring Port No field found in the Message Monitor Save option setting of the OfficeServ link Option setup The default port number is 6002 Server Password Enter the OS Link Message Monitor password This password is set in OS Link under the configuration options Use Message Auto Clear Option If you activate this option you will need to specify the maximum number of lines messages that will be held in memory before invoking the first in first out process Use SMDR Message File Save Option This option allows you to save the monitored messages to a text file for future reference Use UCD Message File Save Option This option allows you to save the monitored messages to a text file for future reference Language Option The monitoring programs support two languages English and Korean G SMDR UCD Message Monitor E SMDR Message View Time Message Contents Config lt Clear SMDR UCD Message View Message Contents Clear UCD gt Server IP TAA Pat Me 6002 Link Disconnected Auto Clear On Save SMDR On Save UCD On Main Window of SMDR UCD Message Monitor 28 SMDR Message View This window indicates the current SMDR messages UCD Message View This window indicates the current UCD messages To Start a Monitoring Session The Start Monitor button starts the monitoring of SMDR UCD messages between the OfficeServ Link and the iDCS key telep
20. n License Tools License Registration Status Registered License Unregistered License Type Allowed Software Status Unknown User Count Li OfficeServ Call Allowed MAC Type OfficeSery OpenTSP OfficeSery Operator Unknown OfficeSery ACD OfficeServ EasySet License Allowed MAC Address OfficeSery News Unknown lt MAC Information Computer MAC Address Switch MAC Address 009027CC4BBC Refresh Add License Enter License WLEMNCEC FYEHAGKC JENB WERS HWGJYGCI EJYEOGRC MFNNNPXI Register License Tools The entered License is successfully registered to the OfficeServ Link You have to restart OfficeServ Link to apply this registeration to the OfficeServ Link After installing a valid license key the license tool will show the registered license information 11 Checking the License Status After registering the valid license key you will see the following dialog box that includes the valid license information whenever you execute the link OfficeServ Link Information Km Samsung OfficeServ Link for DCS Keyphone Series Version 2 1 1 3 Copyright c Samsung Electronics Co Ltd 2002 2004 All right reserved Warning This computer program is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program or any portion of it may result in servere civil and criminal penalties and will be prosecuted to the maximum extent possible under the law This computer softwa
21. n at any time you may have as many copies of the SOFTWARE in use as you have Licenses Electronic Documents Solely with respect to electronic documents included with the SOFTWARE you may make an unlimited number of the copies provided that such copies shall be used only for internal purpose and you shall not publish or distribute such to any third party without Samsung Electronics Co LTD written and expressed consent Limitation on Reverse Engineering Decompilation Disassembly You shall not reverse engineer decompile or disassemble the SOFTWARE except to the extent that this restriction is expressly prohibited applicable law Separation of Components The SOFTWARE is licensed as a single product Its component parts may not be separated for use on more than one computer Rental You may not rent lease and or lend the licensed SOFTWARE Support Services Samsung may provide you with support services related to the SOFTWARE according to Samsung policies and programs and in for the country in which the SOFTWARE was purchased With respect to technical information you provide to Samsung as part of the support services Samsung may use such information for its business purpose including for product support and development Samsung will not utilize such technical information in a form that personally identifies you SOFTWARE Transfer You may permanently transfer all of your rights according to this agreement provided you retain no copie
22. nsed as a single product the SOFTWARE may be used and transferred only as an part of that single product package and may not be separated for use on more than one computer b Copyright The SOFTWARE is owned by Samsung or its suppliers and protected by copyright laws and international treaty provisions Therefore you must treat the SOFWARE like any other copyrighted material except that you may install the SOFTWARE on a single computer provided you keep the original solely for backup or archival purpose You may not copy the printed materials accompanying the SOFTWARE LIMITED WARRANTY Samsung warrants that a the SOFTWARE will perform substantially in accordance with the accompanying written materials for a period of ninety 90 days from the date of receipt and b any Samsung supplied hardware accompanying the SOFTWARE will be free from defects in materials and workmanship under normal use and service for a period of one 1 year from the date of receipt During the warranty periods specified above Samsung will replace or repair any software or hardware found to be defective Warranty claims should be made through the Samsung dealer from whom the products were purchased and must be made within the applicable warranty period NO OTHER WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY THE APPLICABLE LAW SAMSUNG DISCLAIMS ALL OTHER WARRANTIES EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
23. o you accept all the terms of the preceding License Agreement If you select No the setup will close To install OfficeSery Link you must accept this agreement InstallShield 3 User and Company Registration box appears on the screen Enter your user name and company name and then click on the Next button OfficeServ Link Setup User and Company Registeration Please check your name and company name User Name Company Name SAMSUNG 4 Press Yes to confirm E Confirm your name and company name You have provided the following registration information Name STA Company SAMSUNG Is this registration information correct 5 The installation program requires you to specify the destination of the OfficeServ Link software By default the OfficeServ Link software is installed in C Program Files Samsung Electronics OfficeServ Link Click the Browse button if you want to install the software in a different location OfficeServ Link Setup Choose Destination Location Select folder where setup will install files Setup will install Office Serv Link in the following folder To install to this folder click Next To install to a different folder click Browse and select another folder Destination Folder C Program Files Samsung Electronics OfficeServ Link After you specified the installed destination of the OfficeServ Link software click on the Next button to contin
24. on Click on the Clear View button to delete all messages that are currently being displayed in the Switch Message View pane This action has no impact on the Use Message File Save Option 26 SMDR UCD Message Monitoring Program The iDCS Key telephone system can provide SMDR messages and UCD messages for collection and processing by an external application From time to time it may be necessary to monitor these messages by running the SMDR UCD Message Monitoring Program Running the SMDR UCD Message Monitor SUMonitor exe S OfficeServ Link K MDR UCD t sage Monitor Switch Message Monitor AL License Tools Executing the SMDR UCD Message Monitor After launching the SMDR UCD Message Monitor Program the following dialog box appears on the screen z Environment Configuration Server IP Address RER Server Port No 6002 xxxx Server Password Iw Use Message Auto Clear Option 1000 lines will be displayed Iw Use SMDR Message File Save Option Iw Use UCD Message File Save Option Language Option English Setup of SMDR UCD Message Monitor Environment After completion of the environment configuration setup click the OK button to show the main window of the SMDR UCD Message Monitor SUMonitor exe Environment Configuration e Server IP Address Enter the TCP IP address of the computer that OfficeServ Link is installed on 27 Server Port No Enter the TCP IP port nu
25. re is licensed to the following user Company Name STA SAMSUNG User Name Switch MAC Address SWITCH SYSTEM NOT CONNECTED r License Information Register License Number LANFWPGF JJODJEZH HYFXJWIB FYAHUHMK CAIT MXLA YPGRANYWD License Type MAC ddress Type Allowed MAC Address New Type Use Switch MAC OOCOASFEFFE4 Software License Count Current User OfficeServ Call include CallPlus 0 OfficeServ Operator 0 OfficeServ EasySet Not Use 12 You can also view the license registration information anytime by clicking the About Samsung OfficeServ Link in the control box menu of OfficeServ Link 1 OfficeServ Link Configuration Connect State Connect Time Connect About Samsung OfficeServ Link A Monitor Opt T Mar 16 2005 09 Samsung OfficeServ Link Version for DCS Keyphone System Series SWMSG V S U MSG Send SA Conn Type TCP IP Link State Disconnected Used License 0 Total License 32 a Chapter 4 OfficeServ Link Settings Executing OfficeServ Link Proceed to Start gt Programs gt OfficeServ Link and click on the OfficeServ Link icon As soon as OfficeServ Link starts running the following information screen will appear on the screen Click the OK button to continue the OfficeServ Link startup process OfficeServ Link Information Samsung OfficeServ Link for DCS Keyphone Series Version 2 1 1 3 Copyright
26. ry Type Listen Port No for Client Connections Port No 6000 r Password for System Information Password SOS NOTE The use of serial port communication will not be supported on the iDCS 100 and iDCS 500 key telephone systems Switch Connection Type Although OfficeServ Link provides three connection modes the Samsung iDCS Key telephone system is only supported using the TCP IP Connection type e TCP IP connection mode Uses LAN based TCP IP to connect SIM Serial Cable Parameters This function is currently not supported TCP IP Parameters The iDCS 100 R2 and iDCS 500 R2 Key telephone systems support LAN based TCP IP communications The environment settings for TCP IP connections are as follows e TCP IP Address Enter the LAN interface IP address of iDCS Key telephone system See MMC 830 setting on the iDCS system e Port No This setting is not configurable in the iDCS 100 R2 or iDCS 500 R2 at this time and should not be changed The default value is 5002 Switch Type Select the appropriate switch type e The Normal Type option is currently not being used e Select OfficeServ Type when operating with the iDCS 500 Release 2 and iDCS 100 Release 2 key telephone system Listen Port No for Client Connections As soon as a connection has been successfully established with the iDCS Key telephone system the OfficeServ Link starts a process used to receive requests from client connections This value is u
27. s you transfer all of the SOFTWARE and the recipient agrees to the terms of this agreement by notifying in writing to authorized Samsung VAR outfit and or dealer in which the SOFTWARE was purchased And including all prior versions of SOFTWARE if the SOFTWARE is an upgrade Termination Without prejudice to any other rights Samsung may terminate this agreement if you fail to comply with the terms and condition of this agreement In such event you must destroy all copies of the SOFTWARE and all of its component parts 30 2 SOFTWARE ACTIVATION Software Activation Samsung will provide a software activation code that will allow use of the purchased OfficeServ CTI products The activation code will be associated with the MAC address of the LAN interface of the Samsung telephone system In the event of hardware failure associated with the LAN interface Samsung will issue a replacement software activation code when requested by a Samsung authorized dealer In the event that a replacement software activation code is issued the defective hardware associated with the original software activation code must be returned to Samsung If the hardware associated to the software activation code is not returned to Samsung by the dealer the dealer will be billed for the original purchase price of the OfficeServ CTI application 3 UPGRADES amp COPYRIGHT a Upgrade If the SOFTWARE is an upgrade of a component of a package of software programs that you lice
28. sed to define the TCP IP port number that will be used to listen for client requests The value of this setting is set to TCP IP port 6000 by default You can specify any TCP IP port higher than 1024 if necessary TCP IP ports 0 to 1023 have already been reserved in the OfficeServ Link Password for System Information This field should match the EasySet option password set using MMC 841 The default value for this field is 1234 Option Settings The OfficeServ Link has option settings that allow you to control various operations Choose the function of setting options and then the following dialog box will appear on the screen Normal Option Iv 32 connections enabled This value will be assigned automatically according to the License Key M Use Message Auto Clear Opt 500 lines enabled Valid Range 100 9999 F Use Automatic Switch Connection Option Message Monitor Save Option Iw Use SW Msg Monitor Port No 6001 Password M Use SDMR UCD Msg Monitor SDMR 7 UCD Msg External Send Option I Send Msg to the TCP IP Port Port No 6003 Send SMDR UCD Message to the external application OfficeServ Cal Option F Use OfficeServ Ca Use this option according to your Keyphone System Type OfficeServ Link Status Message Print Option F Use Status Message Print Option Debug Message Print OfficeServ Link Language Option English e Switch Link Recovery Try Count Recovery Try Time Period Min 30 1
29. status messages will appear on the screen Notification Message View Information a Ou 21 2003 10 14 Initializing the switch connection Ou 21 2003 10 14 Switch Connection Success Switch IP Address 165 213 88 168 Port No 5002 Ou 21 2003 10 14 Downloading the switch configuration information please wait Ou 21 2003 10 14 The client connection manager is running successfully Out 21 2003 10 14 Switch Connection Success Ou 21 2003 10 14 All services are running successfully e Example Progress messages connecting to an iDCS key telephone system e The connection state of OfficeServ Link is indicated as follows Link State Connected and the AVI picture Ka in the lower right hand corner begins to move This indicates the currently connected state is normal If the animated AVI picture stops moving this indicates that the connection has stopped running or there is an error 21 NOTE If there is an error in the connection between OfficeServ Link and iDCS key telephone system error information is displayed in the message pane The error information of each state is displayed in the status message pane and has a status icon associated to the error type Q GeneralMessage ico ErrorMessage ico e f an error occurs in the connection process the OfficeServ Link performs an automatic recovery process until the error is corrected or up to the internally limited time If Offi
30. ue 6 The installation program allows you to enter a unique folder name for the OfficeServ Link programs The default folder is OfficeServ Link Click on the Next button OfficeServ Link Setup Select Program Folder Please select a program folder Setup will add program icons to the Program Folder listed below You may type a new folder name or select one from the existing folders list Click Next to continue Program Folder OfficeServ Link Existing Folders Access IBM Accessories Administrative Tools AhnLab Autodesk Cisco Systems YPN Client Ethereal eTIMEsheet Fasoo com Games a Please specify the Computers Windows OS that you are installing the OfficeServ Link software on Choose the Windows OS and click the Next button Note OfficeServ Link is supported on Windows 2000 or higher OfficeServ Link Setup Select your Windows OS Type You have to select your Windows OS Type O Windows NT Series Server Workstation IMPORTANT NOTICE OfficeServ Link will not operate correctly with Windows 98 and Windows ME in the United States This option is reserved for other countries 8 OfficeServ Link software supports two languages English and Korean Choose a language and click the Next button OfficeServ Link Setup Select the OfficeServ Link Language Type You can select the Language Type according to your OS Type Choose the language listed below which you wo
31. uld like to install O Korean 9 The installation program can automatically add a link to the Startup Folder S Do you want to add the OfficeServ Link icon to the startup folder E Cancel 10 Installation has successfully completed Click on the Finish button to exit the installation program OfficeServ Link Setup OfficeServ Link Setup Complete men 3 The InstallShield Wizard has successfully installed OfficeServ Link Click Finish to exit the wizard Finish Cancel Post Installation Once the OfficeServ Link software has been successfully installed you need to verify that the following programs have been installed on your computer Checking the OfficeServ Link Program Group UI License Tools E OfficeServ Link ka SMDR UCD Message Monitor Jel Switch Message Monitor e OfficeServ Link Execute the OfficeServ Link application gateway e License Tools License and Registration Tools e Switch Message Monitor Message monitoring between the switch and the OfficeServ Link server e SMDR UCD Message Monitor SMDR UCD message monitoring program NOTE For further details on each program see Chapter 3 Chapter 3 License Registration This chapter describes the license installation and update procedure with the license tools To use any OfficeServ CTI application with OfficeServ link you must first install a valid license key using the License Tools program The OfficeS
32. ween the OfficeServ Link and the iDCS Key telephone system The OfficeServ Link transmits the switch message to the switch message monitoring program and the monitoring program shows you the received message S OfficeServ Link ay SMDR UCD Message Monitor EI Switch Message Monitor ji License Tools Switch Message Monitor program For communications to the switch message monitoring program port number 6001 is specified by default Use SMDR UCD Message Monitor Option SMDR messages or UCD messages can be transmitted to the OfficeServ Link from the iDCS Key telephone system The SMDR UCD messages provide call or groups related information through the SMDR UCD Message Monitor program OfficeServ Link SMDR UCD Message Monitor Switch Message Monitor License Tools SMDR UCD message monitoring program For communications to the SMDR UCD message monitoring program port number 6002 is specified by default SMDR UCD Message External Send Option The OfficeServ Link provides a port capable of transmitting SMDR or UCD messages to an external application The external application receives SMDR or UCD messages from the OfficeServ Link using port 6003 by default OfficeServ Call Function Support Option This function is currently not supported and is provided for future development only OfficeServ Link Status Message Print Option Use of this option is reserved for troubleshooting when instructed
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