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Customer Information File User Manual

1. Txn Document Sending Date FE Judgement Date of Delivery A ID Verification Record Details je By Authorized By Last Mnt Date Last Mnt Action Authorized ae ee ees ee O eee eee ok _ctese_ _clear_ ORACLE Field Description Field Name Search Criteria Search String Customer No A C Opening Date A C Cancellation Date Person who verified ID Operator ID Teller Name Person in Charge in Bank Description Mandatory Drop Down Select the search criteria to search for a customer from the drop down list The options are e Customer Short Name e Customer Ic e Customer Id Mandatory Alphanumeric 40 Type the search string according to the data entered in the Search Criteria field Display This field displays the unique identification number of the customer Display This field displays the date on which the customer account was opened Display This field displays the date on which the customer account was cancelled Display This field displays the unique identification number of the teller who has verified the customer ID Display This field displays the name of the teller who has verified the customer ID Display This field displays the name of the person in charge of the bank Person who creates Record Operator ID Teller Name Display This field displays the unique identification number of the person who
2. a ower connate Fer rarae ononntin mesuren Pn vandaan serve Curse srann Travelers crea uo i ox cose cear Field Description Field Name Description Serial No Display This column displays the system generated serial number based on the existing documents attached to the customer or documents in the plan Plan Code Display This column displays the plan code The plan codes are maintained in the Document Plan Code Maintenance Fast Path ORS35 option A plan code is maintained to create a consolidated set of standard documents Ideally banks may maintain a plan code based on the product type Multiple documents can be maintained under a single plan code Name of Document Display This column displays the name of the document corresponding to the serial number and the plan code ORACLE Document Check Request Purpose Request Date Provided Date Provided Expiry date Verified Status Mode Remarks Mandatory Y N Display This column displays the check level for the selected document as maintained in the Document Plan Code Maintenance Fast Path ORS35 option By default it displays the value as Customer KYC Mandatory User Input This field will capture the purpose of documents requested Mandatory User Input YYYYMMDD This field will capture the date on which the documents were requested from the customer Optional Userlnput This
3. Search Criteria Customer Short Name Search String Smith Ic 321123 ID E06346 Full Name SMITH JONES Short Name SMITH JONES Home Branch 3999 Alert Type Account Level Alert address Mobile No 989123456778 Email Emithjones gmail com Time Range Start Time 08 00 00 End Time 17 00 00 Accounts Account No 06063460000010 Account Title SMITH JONES e E E a E OS cc E a a E E E E E E I A a E I A a LN M a a E A E E L T A a a L E E Input By Authorized By Last Mnt Date Last Mnt Action Authorized E Field Description Field Name Description Account No Display This field displays the account number selected from the accounts tab For customer level alerts this field is blank Account Display Title This field displays the account title Alert Display This column displays the alert name ORACLE Threshold Amount Threshold Days Frequency Alerts Time Alert Mode Registered Based on the Alert Type selected it displays the account level or customer level alerts Conditional Numeric 15 Type the threshold amount This field is enabled for debit and credit alerts If the transaction amount is greater than the threshold amount then an alert message is sent to the customer Display This field displays the number of threshold days It is the number of days before the event when the alert has to be sent to the customer
4. Home Branch HOHousingl Customer IC Category Co M IC Type Language v CustomerId sid First Name Middle Name Last Name Salutation I x JANES i a Full Name Short Name Birth Reg Date Customer Education v Gender ii Email Id Staff Profession fa Marital Status x Nationality v Employee Id E oi Business IQ Mother Maiden Name a oe ce 6 Enter the relevant details in the Customer Details and Address Details tab Customer Details ORACLE r Customer Search Search Criteria Customer Name Customer Type Class Individual Customer Search Type Customer v Contact Id Customer Id Full Name janes watyson Customer Details Address details Home Branch HOHousingl Customer IC 10010010 Category INDIVIDUAL K IC Type le Language ENG w Customer Id First Name Middle Name Last Name Salutation Mrs iv janes watyson Full Name janes watyson Short Name janes Birth Reg Date 25 12 1985 EG Customer Education B TECH v Gender M v Email Id ljanes aol com Staff Profession BANKER v Marital Status single v Nationality INDIA y Employee Id Business fi m Mother Maiden Name Johnes n as Se ox close Field Description Field Name Description Home Mandatory
5. Display This field displays the name of the new primary customer Display This field displays the current status of the account The options are e Regular A regular account is open for various transactions e Account Opened Today This account is opened on the day of the transaction e Closed The deposits in this account have matured and redeemed Thus this account is closed e Account Closed Today This account has been closed on the day of the transaction e Unclaimed This account has remained unclaimed by the customer e Matured This account has matured e Account Blocked This account is blocked e Forced Renewal This account is marked for lien and thus has been force renewed 10 Click the Ok button 11 The system displays the Accounts tab 12 Click the Ok button 13 The system displays the message Authorisation required Do You Want to continue Click the OK button 14 The system displays the Authorization Reason screen 15 Enter the relevant information and click the Ok button 16 The system displays the message Customer Id changed successfully Click the OK button ORACLE 1 31 CIM42 Customer Lock Unlock System Bank provides various facilities like ATM Internet banking etc to the customers Using this option the user can lock or unlock the customer account for the selected system type Services Definition Prerequisites e 8053 Customer Addition e Customer shoul
6. Click the Ok button 10 The system displays the Customer Document Maintenance Fast Path CHM52 option For more details refer to this option in the Customer Information User Manual ORACLE 1 3 C1501 Assisted Customer Creation Using this option you can add the details of a new customer or a prospect A customer can be added to the system at the time of account opening or before it During the process of account opening the system validates to check if the customer is new or an existing customer You can also perform a CRM search using this option The detail of the customer added in Oracle FLEXCUBE is also updated in CRM Note The validations provided in this option are based on Oracle FLEXCUBE Definition Prerequisites Not Applicable Modes Available Not Applicable To add a new customer 1 Type the fast path C1501 and click Go or navigate through the menus to Transaction Processing gt Internal Transactions gt Others gt Assisted Customer Creation 2 The system displays the Assisted Customer Creation screen Assisted Customer Creation ORACLE r Customer Search Search Criteria v Customer Type Class C M Customer Search Type v Contact Id Customer Id Full Name First Name Last Name Search Clear Customer Detais Address details Home Branch v Customer IC gt Category M CIF Type v IC Type Language S _ Customer
7. Add Modify Delete Cancel Amend Authorize Inquiry For more information on the procedures of every mode refer to Standard Maintenance Procedures To add customer anniversary maintenance 1 Type the fast path CIM57 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt Customer Anniversary Maintenance 2 The system displays the Customer Anniversary Maintenance screen Customer Anniversary Maintenance ORACLE Customer Information Search Criteria Customer Short Name vl Search String C B ID z ij IC B Home Branch Customer Name Short Name Block Reason Expiry Date 0170171800 Last Mnt Date Last Mnt Action Authorized o Jo ee e Field Description Field Description Name Search Mandatory Drop Down Criteria Select the search criteria to search the customer from the drop down list The search criteria are as follows e Customer short name e Customer IC Identification criteria IC arrived at by the bank during customer addition e Customer ID Unique identification given by the bank Search Mandatory Alphanumeric 40 String Type the search string for the search criteria If the search criterion is specified as customer s short name or IC then any of the letter s of the letter of the short name or IC can be entered The system displays the pick list of all those customers having those le
8. Conditional Drop Down Select the frequency at which the alert has to be sent to the customer from the drop down list The options are e Daily e Weekly e Fortnightly e Monthly e Bi Monthly e Quarterly This field is enabled for the alerts which are frequency dependent Conditional Numeric HH Type the alert time of the CASA balance SMS alert generation If no time is specified the account balance alert is generated at the pre defined frequency as per the current functionality This field is enabled if the Daily option is selected from the Frequency drop down list Conditional Drop Down Select the mode through which alert message has to be sent to the customer from the drop down list The options are e SMS This option can be selected if the Mobile No field is not blank e E mail This option can be selected if the Email field is not blank e Both This option can be selected if the Mobile No and Email fields are not blank It is mandatory to select the alert mode if you want to register alerts for the corresponding transaction event Optional Check Box Select the Registered check box corresponding to the transaction event for ORACLE 11 which alerts are to be sent to the customer Click the OK button The system displays the message Record Added Authorisation Pending Click the OK button The alerts are successfully registered once the record is authorised ORACLE 1 40 CIM25 Blac
9. Display This field displays the state name Display This field displays the country name Display This field displays the postal code Corporate Customer Info Incase of corporate customers additional details can be maintained modified using this tab Search Criteria Customer Short Name 17 Search String 4 IC ID a Home Branch Full Name Short Name CL Tracing Detal Customer MIS Info Basic Information Mailing Address Permanent Registration Address Hold Mail Address Other Details Business Type Date Registered 01 01 1800 Registration no Signatories r Directors Partners Name Designation Name L o SY 1 2 2 32 3 a 4 s F E amp E Input By Authorized By Last Mnt Date Last Mnt Action Authorized Amend _ Authorize Q Field Description ORACLE Field Name Description Business Optional Pick List Type Select the business type of the customer from the pick list Business types are mentioned using the Business Type Maintenance Fast Path CIM02 option and are added while adding a customer in the Customer Addition Fast Path 8053 option This field is applicable for both individual and corporate customers Date Mandatory Pick List dd mm yyyy Registered Select the registration date of the corporate customer fro
10. enon EE C dshdkdhks kijki il z877 si QS JY A Record Details Authorized By Last Mnt Date Last Mnt Action Authorized Authorize Inquiry Cancel Armend Field Description ORACLE Field Name Spouse Parent Name Spouse Parent IC Spouse Parent Occupation Spouse Parent Designation Spouse Parent Birth Date Marriage Date Description Optional Character 40 Type the full name of the customer s spouse or parent Optional Alphanumeric 16 Type the IC of the customer s spouse or parent This number is not validated as the relation may not be a customer of the bank Optional Drop Down Select the occupation of the customer s spouse or parent s from the drop down list The profession codes are maintained in the Profession Codes Maintenance Fast Path CIM04 option Optional Alphanumeric 40 Type the designation of the customer s spouse or parent Optional Pick List dd mm yyyy Select the birth date of the spouse or parent from the pick list The date can be selected from the calendar Optional Pick List dd mm yyyy Select the date of the marriage if the customer is married from the pick list Parent Spouse Employer Details Name Address Phone No Optional Alphanumeric 40 Type the name of the customer s spouse or parent s employer s name Optional Alphanumeric 35 Type the customer s
11. 4 Deatil Measurement Saldo Funding Funding Balance x Log ID Status Open Channel Branch x Target Date 18 03 2008 FE Description IB facility requested Previous Next Add O modify O Delete Cancel Amend Authorize O inquiry o Field Description Field Name Description Reference Account Number Nature Officer Id Optional Numeric 16 Type the reference account number for which the customer contact complaint log details are to be maintained Conditional Drop Down Select the nature of the request from the drop down list The options are e Service e Sales e Complaint This field is enabled only if the Customer Complaint Request Log option is selected Display This field displays the officer ID A officer ID is the login ID assigned to the person who adds a particular ORACLE Criteria Contact Date Measurement Branch Detail Measurement Log ID Status record The ID is set up as part of the SMS functions The officer ID is automatically selected stored and displayed by the system for every transaction If the record has been added as part of the setup the officer ID will be displayed as SYSTEM This field is enabled in the Modify mode Conditional Drop Down Select the criteria subject of the request from the drop down list The options are e Account Inquiry e Account Transaction e Account Maintenance e Product e Application e Channel This fie
12. Geo in the Search String field ORACLE Based on the search string a list of customer s is generated Select the secondary customer for whom you want to add relationship with other customer s of the bank Customer Display Id This field displays the ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system Name Display This field displays the full name of the secondary customer who shares a relationship with the primary customer The full name of the customer is defaulted from the Customer Addition Fast Path 8053 option Related Display Customer This field displays the ID of the secondary customer Id Name Display This field displays the full name of the secondary customer The full name of the secondary customer is defaulted from the Customer Addition Fast Path 8053 option Relation Mandatory Pick List Code Select the appropriate relationship code from the pick list Relation code is used to define the relationship of the secondary customer with the primary customer Each code uniquely identifies a relationship Inverse Mandatory Pick List Relation Select the Inverse
13. This field displays the count of the status change for the customer Click the Modify button Enter the search string press the lt Tab gt key and select the customer from the pick list 3 4 Select the search criteria from the drop down list 5 6 Enter the other status details Customer Dormancy Status Maintenance ORACLE Customer Information Search Criteria customer Short Name zj Search String Ic BULK2 ID 00072 Full Name rak TEA Status Details Customer Status Regular zj Reason zj Status Change Count fe Home Branch HO Short Name Input By Authorized By Last Mnt Date Last Mnt Action Authorized Record Details l m adi G modif C authori 7 Click the Ok button 8 The system displays the message Record Modified Click the Ok button ORACLE 1 25 CIM18 CBR Details Maintenance The CBR details are certain user defined features or attributes based on which the customer can be grouped or categorized under a common language location salary structure etc CBR codes are useful for the Central Bank Reporting purposes Using this option you can create user defined fields which were not present in the various customer maintenance options which are a part of the standard FLEXCUBE Release The bank can define the labels as well as contents of fields using the User Defined Fields Maintenance Fast Path BA078 option and CBR PickLi
14. This field displays the under processing Kana state name Display This field displays the home phone number of the customer Display This field displays the mobile number of the customer Display This field displays the CIF opening date It is displayed in the YYYY MM DD format Display This field displays the CIF block flag ORACLE Identification Flag Identification Flag Updated date Service Rank Terminal ID Application No Image Status Flag Opening Method CASA A C Opening method It indicates whether it is Blocked or Not Blocked Display This field displays whether identification is Done or Yet to be Done If the check box is selected it indicates that identification is done Display This field displays the identification flag updation date It is displayed in the yyyy mm dd hh mm ss format Display This field displays the rank given to the customer based on the AU linkage facility used by the customer The service rank can be A or B Display This field displays the terminal ID Terminal Id is generated only for customer s with A as the Service Rank If the customer avails for the AU linkage facility then the rank is automatically updated and the terminal ID is generated Display This field displays the image application number at Quick A C Opening Display This field displays the status of the image The options are e With Image e Without Image e Under Confirma
15. 40 Type the description of the police case against the customer if any This field is enabled if the Any Legal Case History check box is selected ORACLE Credit Bank Card Details Credit Rating Cr Rating Date Credit Bank Card Name Reference Number Optional Alphanumeric 15 Type the credit rating of the customer If the bank has an internal credit rating or has access to external credit rating of the customer you can specify the value This field is for informational purposes only FLEXCUBE Retail does not do any processing based on the same Optional Pick List dd mm yyyy Select the credit rating date from the pick list It is the date on which the credit rating for the customer was done Optional Alphanumeric 40 Type the name of three credit cards held by the customer Optional Alphanumeric 20 Type the credit card or reference number for the corresponding credit card Spouse Parent Details Customer Detail Maintenance Search Criteria ustomer Short Name Ic DORMANT136 Search String b J Tes 601260 Home Branch 9999 Full Name Spouse Parent Name Spouse Parent IC Spouse Parent Occupation Spouse Parent Designation Spouse Parent Birth Date Marriage Date Parent Spouse Details Name Address Phone No BABYISKANDAR Employment Details Prev Employment Details Spouse Parent Details Basvskand ooo O D12 DOCTOR Doc
16. ALLOWED ball Service Rank A Service Rank Updated Date Terminal ID Casa Account Open Method Au Mobile Contractor ll ATM Lock PC Lock Yes Identification Flag v Identification Flag Change Date Identification Change Reason X w Image Status With Image Record Details Input By Authorised By Last Mnt Date Last Mnt Action Authorised Add Modify Delete Cancel O Amend O Authorize O Inquiry Ok Close Clear ORACLE Field Description Field Name Search Criteria Search String Customer ID Full Name Email id Description Mandatory Drop Down Select the search criteria to search for a customer from the drop down list The options are e Customer Short Name e Customer Ic e Customer Id Mandatory Alphanumeric 40 Type the search string according to the data entered in the Search Criteria field Display This field displays the ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system Display This field displays the identification code of the customer A customer IC along with customer type is a unique method of custom
17. Accounts criteria Select the appropriate customer from the existing customer list For example The customer s short name is George Abraham One can search the above customer by entering Geo in the search string field Display This field displays the full name of the customer The full name of the primary customer is defaulted from the Customer Addition Fast Path 8053 option Display This field displays the identification code of the customer A customer IC along with customer type is a unique method of customer identification across the bank covering all branches Based on the combination the system can identify the customer as an existing customer even when the customer opens a new account in another branch A social security number passport number birth certificate or corporate registration can be used as a customer IC Display This field displays the ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system Select the search criteria from the drop down list Enter the search string and press the lt Tab gt key Select the customer from the pick list The system display
18. Backoffice User Defa asssissscscrrecsssaxegetsieesvaauensasseted aeideniMeedamamsaaies 108 C1141 Customer To Customer Relator sssini 114 GITZ Combined Statement PIAM 2 iicinaixssnssisscrrsnteniaiapenaeacind nenenine nammiaiys 121 CIM10 Customer NLS Details Maintenance cccceccceeeeeeeeeeeeeeeeeeeeeeeeaeeeeneeteeeees 129 CIM12 Customer Contact Complaint log Maintenance ssseeeeeseeeeeeeeeresreeeen 134 lt CIM13 Gustomer Memo Maintenance i ccccsecscssdcceessecctersesicaetancsesasedenntaaeveenasenneneeaseye 144 CIM16 Customer Dormancy Status Maintenance ccccceesceeeeeeeeeeeeeeaeseeeeeeeeeeees 148 CIMIS GBR Details MaintenanGE aussire inisin iaa EN iain 152 ASAT Customer BlackList Details csi cedsns tavicusvseusdursaninuseesadedentdusuarssesnasbsaueuiiess daia aak 156 CIM20 Investor Services Customer Data Inquire seesseeseeseeeseessr renner reenen 161 CIM21 Customer Account Restriction BIOCK cccccceccceceeeeeeeeeeeeeeeceeeeeeaeseeaeeeeneees 168 CIM30 Customer Maturity Processing Maintenance ccccceeseeeeeeeetteeeeneeteeeeees 175 CIM39 Customer ID Change Maintenance ccccceeccceeeeeeeeneeeeeeeeceeeeeaeseeneeeeeeeee 180 Cla Customer Locks UMC SyCtG0 sa caciiisiesecssurs cavinsessenuetuatemavbeantudkbeadunivasrnieteauns 187 CIM54 Customer ID Verification Maintenance eccccceeceeeeeeeeeee sees eeeeaeeeeaeeeeeneees 1
19. Branch Master Maintenance Modes Available Add Modify Inquiry For more information on the procedures of every mode refer to Standard Maintenance Procedures To add the investor service details 1 Type the fast path CIM20 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt Investor Services Customer Data Inquire 2 The system displays the Investor Services Customer Data Inquire screen Investor services Customer Data Inquire Investor Services Customer Data Inquire Search Critena Customer Short Name Search String A IC EB t0 Home Branch KANSAS Full Name Short Name JOHN Fis Details Additional Details Account Statement Currency USD Preferred Currency USD Account Statement Frequency MONTHLY y Prefered Language Ence 2 Country of Domicile USA ad Nationality tras AN z Redemption payment Default ba o Tax Deduction at source F lsn oo Tax Circle a Father Spouse Name GEORGE SMITH Resident F Contact Person GEORGE SMITH Record Details Input By Authorized By Last Mnt Date Last Mnt Action Authonzed a Le Ld r C Add Modify Delete C Cancel Amend Authorize C Inquiry Ok J close Clear ORACLE Field Description Field Name Search Criteria Search String Home Branch Full Name Description Mandatory Drop Down Select the search criteria to search for the customer from the drop do
20. Business Retirement age Optional Alphanumeric 40 Type the full name of the customer s employer Optional Alphanumeric 35 Type the address of the customer s employer Optional Alphanumeric 35 Type the name of the town or city where the customer s employer is located Optional Alphanumeric 35 Type the name of the state where the customer s employer is located Optional Pick list Select the name of the country where the customer s employer is located from the pick list Optional Numeric Three Five 15 Five Type the contact number of the customer s employer It is split into 4 parts e Country code e Area Code e Phone Number e Extension Optional Alphanumeric 35 Type the zip code Optional Alphanumeric 15 Type the mobile number of the customer s employer Optional Numeric 30 Type the mobile number of the customer s employer Optional Numeric Three Five 15 Type the fax number of the customer s employer It is split into 3 parts e Country Code e Area Code e Fax Number Optional Alphanumeric 40 Type the email ID of the customer s employer Optional Numeric Three Type the number of years in the present employment or business Optional Numeric Three Type the retirement age of the customer in years Prev Employment Details ORACLE Maintenance Search Criteria ustomer Short Name Search String fb g Ic DORMANTI36 ID so1260 Home
21. Drop Down Branch Customer IC Category Select the home branch of the customer from the drop down list It is defaulted to the branch code of the user who is logged in Mandatory Alphanumeric 30 Type the identification code of the customer A customer IC along with customer type is a unique method of customer identification across the bank covering all branches Based on the combination the system can identify the customer as an existing customer even when the customer opens a new account in another branch A social security number passport number birth certificate or corporate registration can be used as a customer IC Mandatory Drop Down Select the category of the customer from the drop down list For example Tax Paying Individual Church Foreign Corporate etc Further processing such as tax applicable Service Charges etc are levied based on the customer type ORACLE IC Type Language Customer ID Salutation First Name Middle Name Last Name Full Name Short Name Birth Reg Date Customer Education Gender Display This field displays the IC type of the customer based on the option selected in the Category field An IC type is internally linked to every customer category customer type This field is displayed when the category is selected for the customer Mandatory Drop Down Select the appropriate language from the drop down list It is the language in which the bank wo
22. I New Last Name Full Name New Full Name Field Description Field Name Change Type Customer IC Descri ption Mandatory Drop Down Select down li the appropriate attribute you want to change from the drop st The options are Customer IC Identification given by a central authority Customer Short Name Short name of the customer Full Name Name of the individual customer or the name of the corporate in case of a corporate customer Mandatory Alphanumeric 30 Type the identification code of the customer A customer IC along with customer type is a unique method of customer identification across the bank covering all branches Based on the IC and Customer Type the system can identify the customer as an existing customer even when the customer opens a new account in another branch A social security number passport ORACLE New Customer IC Customer Type New Customer Type Short Name New Short Name First Name Middle Name Last Name New First Name New Middle Name New Last Name Full Name number birth certificate or corporate registration can be used as a customer IC Conditional Alphanumeric 30 Type the new identification code of the customer This field is enabled only if the Customer IC option is selected in the Change Type field Mandatory Drop Down Select the appropriate customer type or category from the drop d
23. Priority Low Subject CREDIT CARD Service Request Id Description CREDIT CARD FOR BILL PAYMENT Record Details Input By Authorized By Last Mnt Date Last Mnt Action Authorized r Delete Cancel Amend Authorize Ing ok Field Description Field Name Description Account No Mandatory Numeric 16 Pick List Type the account number for which the service request has been raised or to be raised or select it from the pick list based on the customer id entered Customer Id Conditional Numeric 10 Type the customer ID This field displays the customer id if the account number is entered in the corresponding field ORACLE Contact Date Nature Channel Target Date Status Priority Subject Service Mandatory Pick List dd mm yyyy Type the date of customer request complaint or select it from the pick list By default the system displays the current process date Mandatory Drop Down Select the nature of the service request from the drop down list The options are e Service e Complaint Mandatory Drop Down Select the channel through which the request has been raised from the drop down list The options are e Branch e ATM e Access Centre Mandatory Pick List dd mm yyyy Type the date on which the request is expected to be closed or select it from the pick list Mandatory Drop Down Select the status of the service request from the
24. e 7102 Link Cust Image Modes Available Not Applicable To modify the customer image 1 Type the fast path 7111 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt Modify Customer Image 2 The system displays the Modify Customer Image screen Modify Customer Image Image Type Signature Selection Criteria wal Customer IC Customer Type x Customer ID I wor ok cose El cer Field Description ORACLE Field Name Image Type Selection Criteria Customer IC Customer Type Customer ID Description Mandatory Drop Down Select the Image Type from the drop down list The options are e Signature e Image Image type depends on whether you want to modify the photograph or the signature of the customer By default the system displays the Signature option Mandatory Drop Down Select the search criteria to search for the customer from the drop down list The options are e Customer IC Identification criteria IC arrived at by the bank during customer addition e Customer ID Unique identification given by the bank Conditional Alphanumeric 30 Type the identification code of the customer A customer IC along with customer type is a unique method of customer identification across the bank covering all branches Based on the combination the system can identify the customer as an existing customer even when the cu
25. e CRM Search If you select the Prospect or CRM Search option the system will directly search in CRM for matching records Conditional Numeric 10 Type the unique contact or customer identification code This field is enabled if the Customer ID option is selected in the Search Criteria drop down list Conditional Alphanumeric 254 Type the full name of the customer This field is enabled if the Corporate option is selected in the Customer Type Class drop down list Conditional Alphanumeric 30 Type the first name of the customer This field is enabled if the Individual option is selected in the Customer Type Class drop down list It is mandatory to provide either the first name or the last name of the customer to search the details Conditional Alphanumeric 30 Type the last name of the customer This field is enabled if the Individual option is selected in the Customer Type Class drop down list It is mandatory to provide either the first name or the last name of the customer to search the details The following fields will be displayed if the Prospect or CRM Search option is selected in the Customer Search Type drop down list The details are captured after a search is made in CRM Customer Id Display This field displays the ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across t
26. e Low If the low severity memo is attached to the account it displays a message on the screen for the Teller Mandatory Drop Down Select the reason for maintaining the memo on the customer from the drop down list Mandatory Pick List dd mm yyyy Select the date from which the memo will be in affect from the pick list The start date should not be less than the system date Mandatory Pick List dd mm yyyy Select the date from which the memo will not be in effect from the pick list ORACLE The end date must be greater than the start date Memo Text Mandatory Alphanumeric 254 Type the message that will appear on the screen when transaction related to the customer is performed by the teller Click the Add button Select the search criteria from the drop down list Enter the search string and press the lt Tab gt key and select the customer from the pick list 3 4 5 6 Customer Memo Maintenance Enter the memo details r Customer Information Search Criteria Customer Short Name Search String le EJ ms 604940 Ic 121212112 Full Name EDWARD CULLENS Memo Number i r Memo Details Severity ow i s iY Reason For Memo COURT ATTACHMENT Start Date 31 12 2007 _ fae End Date oxjo1 2010 ER Memo Text Court Order EJ a Input By Authorized By Last Mnt Date Last Mnt Action Authorized Amend Q 7 Click the Ok button 8 Th
27. gt Customer Alerts Registration 2 The system displays the Customer Alerts Registration screen Customer Alerts Registration ORACLE Search Criteria w Search String m IC ID Full Name Short Name Home Branch Alert Type x r Alert Address Mobile No Email m Time Range Start Time 00 00 00 End Time 00 00 00 Alerts Remarks Record Details Input By Authorized By Last Mnt Date Last Mnt Action Authorized Field Description Field Description Name Search Mandatory Drop Down Criteria PA Select the search criteria from the drop down list The options are e Customer short name e Customer IC e Customer ID Search Mandatory Alphanumeric 20 String Type the search string to search for a customer corresponding to the criteria selected in the Customer Search field If the search criterion is specified as customer s short name or IC then any of the letter s of the short name or IC can be entered The system displays the pick list of all those customers having those letters in their respective criteria Select the appropriate customer from the existing customer list ORACLE For example the customer s short name is George Abraham One can search the above customer by entering Geo in the search string field IC Display This field displays the identification code of the customer A customer IC along with customer type
28. non customer has shown interest In case there is no specific product interest you can add a generic interest Note The validations provided in this option are based on Oracle FLEXCUBE Definition Prerequisites e C1500 Assisted Account Opening Modes Available Not Applicable To create a lead for customer 1 Type the fast path C1503 and click Go or navigate through the menus to Transaction Processing gt Internal Transactions gt Others gt Create Lead 2 The system displays the Create Lead screen Create Lead ORACLE r Customer Search ei 1 Search Criteria v Customer Type Class M Customer Search Type Customer Full Name Customer Id Customer First Name Customer Last Name Search Clear r Customer Information Customer Id Contact j Account Id Customer Type Class l v Customer First Name Customer Last Name Customer Full Name Contact Tel No E Email Address C Address Line1 Address Line2 Address Lined Area Of Interest General Area Of Interest Description EJ o jo Inquire All Products Field Descriptions Field Name Description Customer Search Search Criteria Mandatory Drop Down Select the search criteria to search for the customer from the drop down list The options are e Customer Name e Customer ID Unique identification given by t
29. referred as primary customer with other customer s of the bank referred as secondary customer s The account relationships can be defined in the Customer Account Relationship Maintenance Fast Path Cl142 option These relations are maintained only for information purposes No processing is done using these definitions Note This transaction is automatically authorised Definition Prerequisites e 8053 Customer Addition Modes Available Add By Copy Add Modify Delete Inquiry For more information on the procedures of every mode refer to Standard Maintenance Procedures To add the customer relation details 1 Type the fast path C1141 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt Customer To Customer Relation 2 The system displays the Customer To Customer Relation screen Customer To Customer Relation ORACLE Customer To Custom Related Customers Relationship Detail First Previous Search Criteria Customer Short Name x Search String Bl o jo Next Last Record Details Input By Authorized By Authorized a Last Mnt Date Last Mnt Action C add C Modify C Delete Cancel Amend Authorize Inquiry uo ok close Field Description Field Name Description Search Criteria Search String Mandatory Drop Down Select the search criteria from the drop down list The
30. relationships as that of the previous customer Definition Prerequisites e 8053 Customer Addition e 8051 CASA Account Opening Modes Available Not Required To change the customer ID 1 Type the fast path CIM39 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt Customer ID Change Maintenance 2 The system displays the Customer ID Change Maintenance screen Customer ID Change Maintenance ORACLE Full Name ID Account Details Search Criteria Customer Short Name x Search String IC Field Name Search Criteria Search String Close Field Description Description Mandatory Drop Down Select the search criteria to search for a customer from the drop down list The options are e Customer short name e Customer IC Identification criteria IC arrived at by the bank during customer addition e Customer ID Unique identification given by the bank Mandatory Alphanumeric 20 Pick List Type the search string to search for a customer corresponding to the search criteria selected in the Search Criteria field or select it from the pick list If the search criterion is specified as customer s short name or IC then any of the letter s of the short name or IC can be entered The system displays the pick list of all those customers having those letters in their respective ORACLE Full Name gt m Br p
31. status Mail Service Setup Advertisement Debit Txn Mail TD Maturity Mail FT Credit Mail This field displays the mobile mail address of the customer Display This field displays the status of the mobile mail address The options are e Valid e Invalid Display This field displays the PC mail address of the customer Display This field displays the status of the PC mail address The options are e Valid e Invalid Display This field displays whether advertisement mail setup is available to the customer If this check box is selected it indicates that advertisement mail setup is available Display This field displays whether debit txn mail setup is available to the customer If this check box is selected it indicates that debit txn mail setup is available Display This field displays whether TD maturity mail setup is available to the customer If this check box is selected it indicates that TD maturity mail is available Display This field displays whether FT credit mail setup is available to the customer If this check box is selected it indicates that FT credit mail setup is ORACLE A C Transfer Error Mail Account No Contract Details Inquiry Search Criteria Ic Full Name available Display This field displays whether A C transfer error mail setup is available to the customer If this check box is selected it indicates that A C transfer error mail set
32. 000000004796 RAMRRAJ RAMRRAJ C FLATS 11 Goregoan MUMBAI MAHARASTRA INDIA Sole Owner BR005001 4000101 wij 600777 ORACLE 1 44 7100 All Balance Inquiry Using this option you can view account details of all types such as Current and Savings Account Time Deposit Account Loan Account etc held by a customer Each account type contains numerous products under which the customer has an account You can search and locate a customer based on various search criterias such as IC number or short name or customer ID and view the customer account balances across products This inquiry provides the customer centric view to all retail products Definition Prerequisites e 8053 Customer Addition e Customer should be an account holder Modes Available Not Applicable To inquire the account balance 1 Type the fast path 7100 and click Go or navigate through the menus to Transaction Processing gt Account Transactions gt CASA Account Transactions gt Inquiries gt All Balance Inquiry 2 The system displays the All Balance Inquiry screen All Balance Inquiry ORACLE All Balance Inquiry Select By v IC Number ShortName Customer ID b o Field Description Field Description Name Select By Mandatory Drop Down Select the search criteria to search for the custome
33. 3170172008 20 0 a eC Input By Authorized By Last Mnt Date Last Mnt Action Authorized TNITINS SNITINS 08 12 2009 15 55 08 Authorize Field Description Field Name Description Process Date Display This column displays the date on which the tax rate was modified Effective Date Display This column displays the date from which the TDS variance is applicable Tax 1 Tax Rate Display This column displays the new tax 1 rate after the addition of variance Tax 1 Additional Display Taxi This column displays the additional tax 1 for new rate Tax 1 Additional Display Tax 2 This column displays the additional tax 2 for new rate ORACLE Tax 2 Tax Rate Display This column displays the new tax 2 rate after the addition of variance Tax 2 Additional Display Tax This column displays the additional tax 1 for new rate Tax 2 Additional Display Tax 2 This column displays the additional tax 2 for new rate Reason for Change Display This column displays the reason for the addition of the variance 6 Click the Close button ORACLE 1 9 Customer Image Capture The system allows the banker to capture the specimen signature and or the photograph of customer s to facilitate the online verification process for the teller This feature will replace the manual storage and retrieval of specimen signatures and photographs A customer can be linked with a maximum of one signature and on
34. Branch 9999 Full Nemext BABYISKANDAR Short Name BABYISKANDAR ee Employment Details Prev Employment Details Spouse Parent Details Occupation BANK SERVICE x Designation Manager wwe Temporary r Employer Business Detail Name Ms Birla Associates J Address das City mumbai sadhd State Maharashtra D Country ITAI mi Phone lat 211 1212 1212 Postal Code 3223 Codi C 8443444343434 Fax No Email ID Number of years in present Employment Business 3 2 Retirement age so T EN G Record Details Input By Authorized By Last Mnt Date Last Mnt Action Authorized ify O Delete Cancel Amend Authorize Inquiry Field Description Field Name Description Name Optional Alphanumeric 40 Type the full name of the previous employer of the customer Position Held Optional Alphanumeric 40 Type the last designation of the customer in the previous organization Last Salary Optional Numeric 13 Two Drawn Type the salary drawn by the customer in his previous job Any Legal Optional Check box Case History Select the Any Legal Case History check box if there are any known legal cases against the customer Case Conditional Alphanumeric 40 Description Type the case description This field is enabled if the Any Legal Case History check box is selected Police Record Conditional Alphanumeric
35. By Last Mnt Date Last Mnt Action Authorized vor o cose clear Field Description Field Name Description Search Criteria Mandatory Drop Down Select the search criteria to search for the customer from the drop down list The options are e Customer Short Name e Customer IC Identification criteria IC arrived at by the bank during customer addition e Customer ID Unique identification given by the bank Search String Mandatory Alphanumeric 20 Type the search string to search for a customer corresponding to the search criteria selected in the Search Criteria field If the search criterion is specified as customer s short name or IC then any of the letter s of the short name or IC can be entered The system displays the pick list of all those customers having those letters in their ORACLE Customer Name Customer ID Financial Year From Date To Date Prorate From respective criteria Select the appropriate customer from the existing customer list For example the customer s short name is George Abraham One can search the above customer by entering Geo in the search string field Display This field displays name of the customer Display This field displays the ID of the customer Mandatory Numeric Four Type the financial year for which tax special code has to be maintained If the tax special code is to be applicable across financial years then t
36. Date Zip Code City Ward Town Vvillage laddress2 lAddress3 Country Address Status Update Date Connect To Trillium Ooaza Common name Aza Chome Full Name Middle Name Name Status Prefecture Address Status Record Details Input By Authorized By Last Mnt Date Last Mnt Action Authorized j O modi t O cancel O Amei inquiry Field Description Field Name Description Search Criteria Search String Mandatory Drop Down Select the search criteria to search for the customer The options are e Customer IC e Customer short name e Customer ID Mandatory Alphanumeric 20 Type the search string to search for a customer corresponding to the search criteria selected in the search criteria field If the search criterion is specified as customer s short name or IC then any of the letter s of the letter of the short name or IC can be entered The system displays the pick list of all those customers having those ORACLE Home Branch Full Name Short Name letters in their respective criteria Choose the appropriate customer from the existing customer list For example The customer s short name is George Abraham One can search the above customer by entering Geo in the search string field Display This field displays the identification code of the customer A customer IC along with customer type is
37. Display This field displays the full name of the customer This field is populated only if the Full Name option is selected in the Change Type field The full name of the customer is defaulted from the Customer ORACLE New Full Name Addition Fast Path 8053 option If the customer IC and Customer Type entered are of type Individual then the first name middle name and last name are displayed If the customer IC and Customer Type entered are of type Corporate then the full name is displayed Display This field displays the full name of an individual customer or the corporate name in case of a corporate customer This field is populated only if the Full Name option is selected in the Change Type field If the customer IC and Customer Type entered is of type Individual then type the first name middle name and last name If the customer IC and Customer Type entered is of type Corporate then type the full name 3 Select the change type from the drop down list 4 Enter the customer IC number and the required customer details IC No Short Name Change Change Type Customer IC Customer Type New Customer Type Short Name First Name IC No Short Name Change Short Name o 159736541 moa New Customer IC oS z 123 Middle Name Last Name New Short Name JACKie Note Spaces Not Allowed in Short Name JOHN New First Name
38. First Name Edward Customer Last Name Search Clear Customer Information Customer Id Contact Account Id Customer Type Class Individual x Customer First Name Edward Customer Last Name Contact Tel No Customer Full Name Address Line Email Address Address Line2 Address Line3 OE EE SOC EN EO E 1604941 Ic EDWARD MATHEW EDWARD MATHEW 604940 lc EDWARD CULLENS EDWARD CULLENS al ol K n Travellers Cheque 6 Double click a particular record to view the offers campaigns maintained for the selected customer The system displays the Campaign Offers Inquiry tab 7 Click the Retrieve All Offers button if you want to view all the offers maintained by the bank under the Campaigns Offers tab 8 Select the customer response for the campaign offers displayed from the drop down list Campaign Offers ORACLE Customer Search Search Criteria Customer Name bd Customer First Name JEowarb Customer Type Class Individual x Customer Search Type Customer Full Name Customer Last Name Customer Customer Id Search Clear Customer Information Customer Id Customer First Name feoss41 Contact Account Id Customer Type Class individual F Customer Last Name Contact Tel No 99674581111 Customer Full Name EDWARD MATHEW Address Line1 12 A Redwoods
39. Holding Percentage Address Country Contact The nationality of the share holder List of Values from Country Maintenance Mandatory Numeric 3 2 This field will be used for storing the share holding percentage Mandatory Alphanumeric 120 This field will be used to capture the address of the share holder Mandatory Picklist This field will be used to capture the country of the share holder List of Values from Country Maintenance Optional Numeric 30 ORACLE Number Tax Identification Number Relationship Contact Number of the shareholder Mandatory Alphanumeric 20 The tax identification number of the share holder Optional Pick List Select the appropriate relationship from the pick list It is the relationship of the shareholder to corporate customer 7 Click the Ok button 8 The system displays the message Record Authorised Click the Ok button ORACLE 1 7 CHM52 Customer Document Maintenance Using the Document Plan Code Maintenance Fast Path ORS35 option you can create a document plan code Oracle FLEXCUBE allows you to attach a document plan at the customer level or at account level The documents are attached at the customer level based on the plan code selected for a particular customer type in the Customer Type Maintenance Fast Path CIMO8 option After a customer is added you can capture the details of documents submitted by the customer as per bank s norms by perf
40. Id First Name Middle Name Last Name Salutation Cae Full Name Short Name i feet Birth Reg Date EH Customer Education v Gender v Email Id Staff Profession g Marital Status i Nationality y Employee Id l i ee Business B Field Description Field Name Description Customer Search Search Criteria Customer Type Class Mandatory Drop Down Select the search criteria to search for the customer from the drop down list The options are e Customer name e Customer ID Unique identification given by the bank Conditional Drop Down Select the class of the customer from the drop down list The options are e Corporate ORACLE e Individual This field is mandatory if Customer Name option is selected in the Search Criteria drop down list Customer Search Mandatory Drop Down Type Select the search type of the customer from the drop down list The options are e Customer e Prospect e CRM Search If you select the Prospect or CRM Search option system will directly search in CRM for matching records Contact Conditional Numeric 10 ID Customer ID Type the unique contact or customer identification code This field is enabled if the Customer ID option is selected in the Search Criteria drop down list Full Name Conditional Alphanumeric 254 Type the full name of the customer This field is enabled if the Corporate option is selecte
41. Lane Email Address Edwards aol com Address Line2 andheri Address Line3 E e 102 test offer 2 Interested 103 test offer 3 Interested ABC ABC Campaign Not Interested C nE Retrieve All Offers Field Description Field Name Denomination Instrument Pin Validation S Description Campaign ID Campaign Description Customer Response Display This field displays the identification code of the offer Display This field displays the description of the offer corresponding to the offer code Conditional Drop Down Select the response of the customer from the drop down list The options are e Interested e Not Interested The response for a non Oracle FLEXCUBE customer will be sent to external system ORACLE It is mandatory to provide customer response for at least one campaign 9 Click the OK button 10 The system displays the transaction reference number Click the OK button 11 Click the Close button ORACLE 1 49 C1503 Create Lead Capturing lead about product response from a customer or prospective customer is vital information Using this option you can retrieve customer non customer details from Oracle FLEXCUBE or CRM for maintaining the following details of leads on Oracle FLEXCUBE products e Customer information in case of non existing customers e Customer response for a product e Information and description about the product for which the customer
42. New Middle Name SMITH New Last Name Full Name New Full Name 5 Click the Ok button JOHN SMITH or fom i oe ORACLE 7 8 9 The system displays the message Authorisation Required Do You Want to Continue Click the OK button The system displays the Authorization Reason screen Enter the relevant information and click the Grant button The system displays the message Update Complete Click the Ok button Note For more information on Authorisation transactions refer to the FLEXCUBE Introduction User Manual ORACLE 1 18 Cl002 Backoffice User Definition This option is used to define the details of the back office user Definition Prerequisites e 8053 Customer Addition Other Prerequisites Not Applicable Modes Available Modify Amend Authorize Inquiry For more information on the procedures of every mode refer to Standard Maintenance Procedures To modify the back office user definition details 1 Type the fast path C1002 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt Backoffice User Definition 2 The system displays the Backoffice User Definition screen Backoffice User Definition Backoffice User Definition Search Criteria Customer Short Name v Search String Customer ID ICs Full Name John Howard Email id User Inquiry Payers Inquiry Status
43. Ok button 6 The system displays the message Image Authorisation Successful 7 Click the Ok button ORACLE 1 13 7105 Customer Image Display The photograph and or specimen signature of the customer can be linked to Oracle FLEXCUBE customer using the Link Cust Image Fast Path 7102 option The supervisor can authorise the photograph and signatures liked to the customer using the Authorise Captured Image Fast Path 7104 option Using this option you can view the image for the selected customer after it has been authorised The system also you to zoom in zoom out flip invert the photographs signatures Definition Prerequisites e 7104 Authorise Captured Image Modes Available Not Applicable To view the customer image 1 Type the fast path 7105 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt Customer Image Display 2 The system displays the Customer Image Display screen Customer Image Display ORACLE Image Type Selection Criteria Customer IC Customer Type v Customer ID Field Description Field Name Description Image Type Selection Criteria Mandatory Drop Down Select the image type from the drop down list The options are e Signature e Photo Image type depends on whether you want to view the photograph or the signature of the customer By default the system displays the Signature option Mandat
44. Relation Code from the pick list Code Inverse relation code is used to define the relationship of the primary customer with the secondary customer Each code uniquely identifies a relationship The system does not validate that this inverse relation code entered is inverse to the Relation Code selected earlier Share Optional Numeric Three Five holding Type the share holding percentage It allows you to set multiple relationships between two customer s The share holding percentage depends upon the primary customer secondary customer and the relation code used to relate the two customer s 7 Click the Ok button 8 The system displays the message Record Authorised Click the Ok button To view the customer relation details 1 Click the Inquiry button Select the search criteria from the drop down list Enter the search string and press the lt Tab gt key and select the customer from the pick list N The data corresponding to the search criteria is displayed in the Related Customer tab ORACLE Related Customers Customer To Customer Relation Search Criteria Customer Short Name Search String la Bi Related Customers Relationship Detail First Previous fi i E 1 Next Last 603889 K GYWYBES DRAUDIMAS maternalunde N Record Details Input By Authorized By Last Mnt Date Last Mnt Action Authorized TKATDARE TKATDARE 18 11 2008 18 13 06 Vv Field Description Fie
45. Sole owner Joint holder etc Restriction Display If Yes option is selected in the Customer Restriction field then the customer is restricted Automatically all his accounts are restricted and only an authorised officer is allowed to inquire on the accounts If No option is selected in the Customer Restriction field restriction is removed accounts with customer restriction get unmarked Accounts with account restriction retain the restriction Restriction Type Display The type of restriction is Customer Restriction or Account Restriction Column Name Description Loan Product Display The code assigned to CASA TD Loan product Product Name Display The name assigned to the CASA TD Loan product which is defined at the product level This is the product under which the CASA TD Loan account is opened Account Number Display The account number for which the user want to view the account details Currency Display The currency assigned to the product at the product level under which ORACLE Account Status Relationship Restriction Restriction Type the account is opened Drop Down The current status of the account Display The account holder s relationship with the account E g Sole owner Joint holder etc Display If Yes option is selected in the Customer Restriction field then the customer is restricted Automatically all his accounts are restricted and only an authorise
46. TSHWETALI 9999 Contact ok cise _clear_ Field Description Field Name Description Sr No Display This field displays the serial number for the customer logs Log ID Display Contact Date Officer Id Branch Description This field displays the Log ID of the request which gets generated at the time of capturing the request Display This field displays the date on which the contact was made Display This field displays the ID of the officer who had contacted the customer Display This field displays the short name of the branch where contact with the customer was made Display This field displays a brief description of the last contact with the customer ORACLE Account No Display This field displays the account number of the customer Log Summary For Complaint This tab displays all the records for a selected customer All the complaints services pertaining to all the accounts of the selected customer will be displayed along with the date User can select a record based on the date to check the details Customer Contact Complaint log Maintenance Customer Contact log Customer Complaint Requestlog f Requester Type tome Full Name GEORGE Search Criteria Customer Id v Contact Number 1291 ID 600107 a CENA Log Details umma o g Log Summary For Complaint 1 ooo 29 02 2008 TSHWETALI 9999 Service Reque
47. Type the name of the town or city where the customer resides Mandatory Alphanumeric 35 Type the name of the state where the customer resides Mandatory Drop Down Select the name of the country where the customer resides from the drop down list Mandatory Alphanumeric 35 Type the zip code Click the Add button Select the search criteria from the drop down list and press the lt Tab gt key Type the search string and press the lt Tab gt key Select the customer from the pick list Enter the customer NLS details Customer NLS Details Maintenance ORACLE Customer Information La Search Criteria Customer Short Name zj Search String E Cust IC 12345 ID ecooos Home Branch HO Full Name ABC Short Name ABC Language ENG Customer NLS Details Salutation capt z NLS Full Name JOHN RAMBO jack jill First Name ponn RAMBO Middle Name iack Last Name jill Address alssdkk Ikl Town City nv State California Country macao z Zip Code r777 Record Details Input By Authorized By Last Mnt Date Last Mnt Action Authorized E add C modify C Delet C can C amend C Authoriz C ingu a B Click the Ok button The system displays the message Record Added Authorisation Pending Click Ok to Continue Click the Ok button 10 The customer NLS details are added once the record is authorised ORACLE 1 22 CIM12 Custome
48. Y Search string a Cust IC 1D 600903 Home Branch Full Name Short Name Cross Reference details CASA Account 000000022657 TD Account Nominee Id 121 Share Amount 2s0 0 Share Percentage 0 Deposit Number Record Details Input By Authorized By Last Mnt Date Last Mnt Action Authorized Click the Ok button The system displays the message Record Added Authorisation Pending Click Ok to Continue Click the Ok button The customer nominee details are added once the record is authorised ORACLE 1 37 CIM14 Customer Type IC Type Cross Reference Each customer type has its identification criteria Using this option a customer type can be mapped to multiple IC type The combination of the customer type and IC type is validated during customer creation and modification The customer type values are validated in the Customer Types Maintenance Fast Path CIM08 option The combination of Customer type and IC type has to be a unique Definition Prerequisites e CIMO08 Customer Types Maintenance Modes Available Add Modify Authorize Inquiry For more information on the procedures of every mode refer to Standard Maintenance Procedures To add across reference between customer type and IC type 1 Type the fast path CIM14 and click Go or navigate through the menus to
49. a unique method of customer identification across the bank covering all branches Based on the combination the system can identify the customer as an existing customer even when the customer opens a new account in another branch A social security number passport number birth certificate or corporate registration can be used as a customer IC Display This field displays the ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC amp Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system Display This field displays the home branch of the customer The branch in which the customer account in opened Display This field displays the full name of the customer The full name of the customer is defaulted from the Customer Addition option Display This field displays the short name of the customer 3 Click the Modify button 4 Select the search criteria from the drop down list and type the search string 5 The system displays the customer details Customer Information Maintenance ORACLE Search Criteria Z Search String IC ID Home Branch Full Name L Short Name Kanj
50. an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system This field is enabled only if the Customer ID option is selected in the Selection Criteria field 3 Select the image type and the selection criteria from the drop down list 4 Enter the data corresponding to the selection criteria Customer Image Display ORACLE Image Type Signature Seectioncrtera cusoner0 w Customer IC Customer Type Customer ID 606099 EDWARD MATHEW Change Pin Cheque Cost Rate Denomination Instrument Inventory Pin Validation Service Charge Signature Travellers Cheque 5 Click the Ok button 6 The system displays the Signature Image screen Signature Image ORACLE E Signature Image Microsoft Internet Explorer Zoomin zoomour Flip Flipv Grayt tow Jfioo FLEXQUBE ORACLE 1 14 7111 Modify Customer Image Using this option you can modify a customer s photograph and signature This option will be available to the teller based on the access rights assigned by the bank This will replace the existing customer image linked to the customer Definition Prerequisites
51. be included in statement plans Each account in the combined statement plan will have a flag called Details Summary If the flag is selected as Summary then only summary will be printed in the combined statement The default value for Details Summary flag will be as follows e Details For CASA with statement including OD account e Summary For CASA with passbook Term Deposit amp Loan accounts FCR and FCC The following account types are available for the combined statement e Current account e Savings account with statement e Savings account with passbook can be identified with the passbook flag at the account level e Term deposit accounts e Loan accounts in FCR and FCC Also the bank can decide to have bank level maintenance as Automatic combined statement plan generation during FCR setup In this case automatic inclusion of accounts in combined statement plan process happens in the end of day process For Example If a customer has at least one CASA account with relation as SOW and Non Syariah and is not part of any combined statement plan opens any new CASA With relation as SOW TD or Loan account then that account along with existing CASA account will be automatically included in Automatic Combined Statement Plan i e Plan No 1 However if the customer doesn t want or have a special request for his her combined statement structure branch can uncombine the statement of accounts manually In case the customer
52. corresponding to the search criteria selected in the Search Criteria field If the search criterion is specified as customer s short name or IC then any of the letter s of the short name or IC can be entered The system ORACLE Cust IC Home Branch Full Name Short Name Language displays the pick list of all those customers having those letters in their respective criteria Select the appropriate customer from the existing customer list For example The customer s short name is George Abraham One can search the above customer by entering Geo in the search string field Display This field displays the identification code of the customer A customer IC along with customer type is a unique method of customer identification across the bank covering all branches Based on the combination the system can identify the customer as an existing customer even when the customer opens a new account in another branch A social security number passport number birth certificate or corporate registration can be used as a customer IC Display This field displays the ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and
53. criteria IC arrived at by the bank during customer addition Customer ID Unique identification given by the bank Search String Mandatory Alphanumeric 20 Type the search string to search for a customer corresponding to the search criteria selected in the Search Criteria field If the search criterion is specified as customer s short name or IC then any of the letter s of the short name or IC can be entered The system displays the pick list of all those customers having those letters in their respective criteria Select the appropriate customer from the existing customer list For example The customer s short name is George Abraham One can ORACLE Old Account Number New Cust ID Relationship Customer Name Account Status search the above customer by entering Geo in the search string field Display This field displays the account number for which the primary customer ID is being changed Display This field displays the ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system Display This field displays the old primary customer s relationship with the account
54. criteria IC arrived at by the bank during customer addition e Customer ID Unique identification given by the bank Search Mandatory Alphanumeric 20 String Type the search string to search for a customer corresponding to the search criteria selected in the Search Criteria field If the search criterion is specified as customer s short name or IC then any of the ORACLE Home Branch Full Name Short Name NO a amp letter s of the short name or IC can be entered The system displays the pick list of all those customers having those letters in their respective criteria Choose the appropriate customer from the existing customer list For example The customer s short name is George Abraham One can search the above customer by entering Geo in the search string field Display This field displays the identification code of the customer A customer IC along with customer type is a unique method of customer identification across the bank covering all branches Based on the combination the system can identify the customer as an existing customer even when the customer opens a new account in another branch A social security number passport number birth certificate or corporate registration can be used as a customer IC Display This field displays the ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running nu
55. customer Based on the details entered in this field the system identifies a customer as a major or a minor Conditional Drop Down Select the education of the customer from the drop down list This field is disabled if the Corporate option is selected in the Customer Type Class drop down list Conditional Drop Down Select the gender of the individual customer from the drop down list This field is disabled if the Corporate option is selected in the Customer Type Class drop down list ORACLE Email ID Staff Profession Marital Status Nationality Employee Id Business Mother s Maiden Name Optional Alphanumeric 40 Type the email address of the customer Conditional Check Box Select the Staff check box if the customer is a staff of the bank This field is disabled if the Corporate option is selected in the Customer Type Class drop down list Conditional Drop Down Select the profession of the customer from the drop down list The profession codes are maintained in the Profession Codes Maintenance Fast Path CIM04 option This field is disabled if the Corporate option is selected in the Customer Type Class drop down list Conditional Drop Down Select the marital status of the individual customer from the drop down list This field is disabled if the Corporate option is selected in the Customer Type Class drop down list Mandatory Drop Down Select the nationality of the customer
56. displays the date on which the status of name is updated Optional Pick List Select the zip code of the customer address from the pick list Optional Alphanumeric Three Type the name of state in which the customer resides Optional Alphanumeric 40 Type the city ward town village name of the customer ORACLE Ooaza Common name Aza Chome Address3 Country Address Status Address Status Update Date S B Kana Details Customer Information Maintenance Optional Alphanumeric 40 Type the ooaza common name Aza chome of the customer address Optional Alphanumeric 40 Type the Aza Chome of the address Optional Alphanumeric 35 Type the third line of the customer address Optional Drop Down Select the country name from the drop down list Display This field displays the status of the address Display This field displays the date on which the address status is updated F Search String abe Search Criteria Customer Short Name Ic mw Full Name __ Customer Current Detail 1 S Kanji Detail D B Kana Detail S B Kana Detail Home Branch Short Name Salutation Full Name i First Name Middle Name Last Name Zip Code L jAddress1 Address2 Address3 Prefecture Country City Ward Town Village _ Record Under Processing
57. for each beneficiary detail Beneficiary Name Display This column displays the name of the beneficiary FI code Display This column displays the destination Fl code Destination FI Display This column displays the destination Fl name Kanji Branch Display This column displays the destination branch code Destination Branch Display This column displays the name of the destination branch Kanji ORACLE Account Type Display This column displays the account type The options are e CASA e Checking e Savings Account No Display This column displays the destination account number Transaction Limit Contract Details Inquiry Search Criteria Customer Id v Search String 602494 Ic r Home Branch Full Name Short Name Basic Information Mail Related Account no Beneficiary Transaction Limit Password Infol Other Info Per Txn Per Day Total on the Day ATM Withdrawal Limit FT Limit Close Clear Field Description Column Name Description ATM withdrawal Limit Per txn Display This column displays the maximum withdrawal transfer limit per ORACLE transaction Per day Display This column displays the maximum withdrawal transfer limit per day Total on the day Display This column displays the Withdrawal transfer total on the day FT withdrawal Limit Per txn Display This column displays the maximum withdrawal FT limit per transaction Per day
58. general area of interest and description for a product based on the customer preferences in the Area Of Interest grid Product Code Area Of Interest ORACLE Search Criteria Customer Name Customer First Name EowaRD Customer Id Customer Type Class individual E customer Search Type Customer Customer Full Name Customer Last Name Search Clear Customer Search Customer Information Customer Id eossa1 Customer First Name Contact Tel No Address Line1 Contact Account Id Customer Last Name Email Address Customer Type Class Individual z Customer Full Name EDWARD MATHEW s aol com Endrer i Address Line3 Address Line2 SAVINGS NRO SAVINGS REGULAR MONTHLY MINIMUM SAVINGS REGULAR DAILY BALANCE CURRENT REGULAR DAILY BALANCE CURRENT REGULAR MONTHLY MINIMUM Area Of Interest General Area Of Interest CURRENT REGULAR DAILY BALANCE SAVINGS NRE SAVINGS REGULAR MONTHLY MINIMUM CSSA SATA E OTN Description M E T Ts 10 SAVINGS REGULAR MONTHLY MINIMUM FOO FO o oO Inquire All Products Cost Rate Denomination Instrument Inventory Field Description Field Name Product Code Product Description Interested Area Of Interest General Area Of Interest Description Description Display This column displays the list of availabl
59. gt Offers Inquiry 2 The system displays the Offers Inquiry screen Offers Inquiry ORACLE r Customer Search Search Criteria Customer Type Class M Customer Search Type Contact Customer Id Customer Full Name Customer First Name Customer Last Name r Customer Information Contact Customer Id Contact Id Customer Type Class Customer First Name Customer Last Name Contact Tel No Customer Full Name Address Line1 f Email Address Address Line2 Address Line3 Canesaieyry fel Campaign Description Field Description Field Name Description Customer Search Search Criteria Mandatory Drop Down Select the search criteria to search for the customer from the drop down list The options are e Customer name e Customer ID Unique identification given by the bank Customer Type Conditional Drop Down Class Select the customer type class from the drop down list The options are e Corporate ORACLE Customer Search Type Contact Customer ID Customer Full Name Customer First Name Customer Last Name Customer Information e Individual This field is enabled if the Customer Name option selected in the Search Criteria drop down list Mandatory Drop Down Select the search type of the customer from the drop down list The options are e Customer e Prospect
60. has created the customer ID Display This field displays the name of the teller who has created the customer ID ORACLE Person in Charge in Bank Transaction Type Customer Name Katakana Customer Name Kanji Date of Birth Zip Code Address Katakana Address Kanji Reason to use different name ID Verification Received Date Display This field displays the name of the person in charge of the bank Display This field displays the name of the type of the transaction Optional Alphanumeric 120 Type the Katakana name of the customer for whom the ID is verified Optional Alphanumeric 120 Type the Kanji name of the customer for whom the ID is verified Optional Pick List Select the birth date of the customer from the pick list Optional Numeric 20 Type the zip code of the city where the customer resides Optional Alphanumeric 40 Type the address of the Katakana customer Optional Alphanumeric 40 Type the address of the Kanji customer Optional Alphanumeric 120 Type the reason to use different names by the customer Mandatory Pick List Select the identification date on which the verification can be done from the pick list Primary Document Details Method to Verify ID Document for ID verification Symbol No ID Verification Document Storage No Storage Folder No Optional Drop Down Select the method to verify the customer primary document d
61. in the various tabs Basic Information ORACLE Search Criteria Customer ShortName ID Individual Customer Info Corporate Customer Info r Report Group i 2 3 Guardian Type Default Acct No Customer Status CRIF Consent Level Customer Block Status Reason Verification Status Date of Verification Reason for Verification papers Verified Fx Customer Category Last Mnt Date Last Mnt Action Delete 1 Cancel J Amend _ Authorize Field Description Field Name Description CIF Type Conditional Drop Down Select the Customer option to convert a prospect into a customer This field is disabled in case of an existing customer Conversion Conditional Pick List Date Select the Conversion Date from the pick list It is the date on which the prospective customer is converted into an existing customer This field is enabled only if the CIF type is Prospect Salutation Display This field displays the salutation of the customer It is defaulted from the Customer Addition Fast Path 8053 option First name Display This field displays the first name of the customer ORACLE Mid name Last name Special Customer Staff Global Member Keep In Office Membership No Report Group Display This field displays the middle name of the customer Display This field displays the last name of t
62. is N 3 Select the search criteria from the drop down list Type the search string and press the lt Tab gt key and select a minor customer from the pick list 5 The system displays the account details 6 Double click the toggle status in the Swap column corresponding to the customer ID whose status is to be changed from minor to major The value is changed to Y Customer Maturity Processing Maintenance ORACLE sanaa Sea suave Bein IC MINOR lo 600979 Home Branch 9999 Short Mame MINOR Full Name MINOR 1 000000017236 MINOR 600979 Y Ok close _ _clear_ 7 Click the OK button 8 The system displays the message Authorisation required Do You Want to continue Click the OK button 9 The system displays the Authorization Reason screen 10 Enter the relevant information and click the Ok button 11 The system displays the message This is a Minor Customer Click the OK button 12 Click the Close button ORACLE 1 30 CIM39 Customer ID Change Maintenance Using this option you can change the Primary Cust ID linked to an account i e you can link the accounts under one Customer ID where the customer has SOW JAF and JOF relationship to another Customer ID with the same relationship This is required during certain circumstances like the customer is deceased multiple customer IDs exist for the same customer etc The new customer is linked to the accounts in the same
63. mode refer to Standard Maintenance Procedures To maintain customer NLS details 1 Type the fast path CIM10 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt Customer NLS Details Maintenance 2 The system displays the Customer NLS Details Maintenance screen Customer NLS Details Maintenance ORACLE Full Name Language Customer Information Search Criteria Customer Short Name Search String Cust IC ID Home Branch Short Name E Salutation Customer NLS Details NLS Full Name _ SY First Name Middle Name E Last Name si i lt a r s lt OW C C Y Wds Address amp ee m N Town City C C State be ee ee Country C_FCNONnv Zip Code CONN Record Details Authorized By Last Mnt Date Last Mnt Action Authorized r i By L Field Description Field Name ok close clear Ir Description Customer Information Search Criteria Search String Mandatory Drop Down Select the search criteria to search for the customer from the drop down list The options are e Customer short name e Customer IC Identification criteria IC arrived at by the bank during customer addition e Customer ID Unique identification given by the bank Mandatory Alphanumeric 20 Type the search string to search for a customer
64. options are e Credit Debit Block e Debit Block e Credit Block Display This field displays the customer s TD account number Display This field displays the number of TD renewal done by the customer Display This field displays the TD product name Display This field displays the name of the branch to which the TD account belongs to Display This field displays the TD account currency Display This field displays the TD account current balance ORACLE Interest Display This field displays the interest rate applied to TD account Deposit Date Display This field displays the TD account deposit date Maturity Date Display This field displays the TD account maturity date It is displayed in the YYYY MM DD format Deposit Term Display This field displays the term Account Status Display This field displays the current status of the customer TD account The options are e Credit Debit Block e Debit Block e Credit Block e Closed Beneficiary ORACLE Gontract Details Inquiry Search Criteria vj Search String IC Home Branch Full Name Short Name Basic Information mail Related Account No Beneficiary Transaction Limit Password Info other Info Number Beneficiary Name FI Code Destination FI Branch Destination Branch Account Type Account Nol Field Description Column Name Description Number Display This column displays the serial number
65. opts for more than one combined statement the user can create separate combined statement plan manually The address in the combined statement plan will be defaulted with the customer mailing address at the time of automatic plan generation or manual addition By default customer accounts under 1 CIF will be included into one combined statement automatically except joint account And Or If customer requests the joint accounts will be included in the combined statement manually If there is only one account in a combined statement plan because of closure of other accounts then combined statement plan will be deleted automatically and only single statement will be printed for the month If there are more than one combined statement plan for the customer then the new accounts will be combined with the high priority plan i e the one created first The maximum number of combined statement plans which can be created per customer can be 99 Any user generated Combined Statement Plan will start from 2 and will carry on till 99 as plan number 1 is reserved for the system The maximum number of accounts that can be included in a combined statement plan can be 9999 Note The system automatically authorises this transaction ORACLE Definition Prerequisites e 8053 Customer Addition Ref660766161 Modes Available Add Modify Delete Inquiry For more information on the procedures of every mode refer to Standard Mainten
66. selected in the Search Criteria field If the search criterion is specified as customer s short name or IC then any of the letter s of the letter of the short name or IC can be entered The system displays the pick list of all those customers having those letters in their ORACLE Customer ID IC BR Number Name NOT PF amp respective criteria Select the appropriate customer from the existing customer list For example The customer s short name is George Abraham One can search the above customer by entering Geo in the search string field Display This field displays the ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system Display This field displays the identification code of the customer A customer IC along with the customer type is a unique method of customer identification across the bank covering all branches Based on the combination the system can identify the customer as an existing customer even when the customer opens a new account in another branch A social security number passport number birth certificate or corporate registration can be used as a customer
67. source Tax Circle Father Spouse Name Resident Contact Person Record Details Input By Authorized By Last Mnt Date Last Mnt Action Authorized ok _close clear_ 6 Enter the relevant information in various tabs Fis Details ORACLE Investor Services Customer Data Inquire Search Criteria Customer Short Name F Search string ce Ic ID Home Branch Full Name Short Name Fis Details Additional Details Account Statement Currency Preferred Currency Account Staternent Frequency Preferred Language Country of Domicile Nationality Redemption payment Default Tax Deduction at source Tax ID Tax Circle Father Spouse Name Resident Contact Person _ Record Details Input By Authorized By Last Mnt Date Last Mnt Action Authorized IL ji close _ clear _ Field Description Field Name Description Account Mandatory Drop Down Statement Select the currency in which account statement is required from the drop Currency down list All the entries are posted in the account in the account currency The exchange rate values must be defined and downloaded For example if the currency selected is USD the statement of accounts for the customer will come in USD Preferred Mandatory Drop Down Currency Select the preferred currency from the drop down list It is the cu
68. spouse or parent employer s address Optional Alphanumeric 15 Type the customer s spouse or parent employer s phone number 7 Click the Ok button 8 The system displays the message Record Authorised Click the Ok button ORACLE 1 6 CIM17 Corporate Customer Details Using this option you can maintain additional details of corporate customers such as the history and status of the company financial information business information and shareholders information The information in this maintenance is not mandatory Definition Prerequisites e 8053 Customer Addition Modes Available Add Modify Delete Inquiry For more information on the procedures of every mode refer to Standard Maintenance Procedures To add the corporate customer details 1 Type the fast path CIM17 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt Corporate Customer Details 2 The system displays the Corporate Customer Details screen Corporate Customer Details Type of Company Place of Incorporation Country Of Incorporation No of Partners Directors Parent Company Apex Holding Company Contact Person Contact Person Designation Authorized By Last Mnt Date Last Mnt Action Cancel Amend Authorize ORACLE Field Description Field Name Search Criteria Search String Full Name Description Mandatory Drop Down Select
69. the Customer Details screen Customer Details ORACLE Customer ID 600244 Full Name John Smith National ID AAA CIF Summary Memo Severity Time Deposits Category Individual Home Branch KANSAS Product Name TEST ACTUAL ACTUAL monthly INR Product lt Field Description Field Name Customer ID Full Name National ID Category Home Branch Product Code Account Home Branch Account No Currency Or 1 Head Office 09990010000079 USD 16 Head Office 09990160000146 USD gt Description Display This field displays the ID of the selected customer Display This field displays the full name of the customer The full name of the customer is defaulted from the Customer Addition option Display This field displays the identification code of the selected customer Display This field displays the category of the customer For example Tax Paying Individual Church Foreign Corporate etc You can choose to set up multiple customer types to segregate the customer s using the Customer Type Maintenance option Further processing such as tax applicable Service Charges etc are levied based on the customer type Display This field displays the home branch where the customer account is maintained ORACLE Column Name Product Name Product Code Home Branch Account No Account Currency Original Balance Book Balance Blocking Code Acc
70. the Ok button 8 The system displays the message Record Added Authorisation Pending Click Ok to Continue Click the Ok button 9 The investor services customer data is added once the record is authorised ORACLE 1 28 CIM21 Customer Account Restriction Block Using this option you can mark a customer as Restricted When a customer is restricted all the existing CASA Term Deposit and the Loan accounts are marked as restricted When customer restriction is cleared all the accounts are cleared from restriction expect those accounts that have an account level restriction Definition Prerequisites e SMMO1 Template Profile Maintenance e 8053 Customer Addition e Customer should have an account opened Modes Available Modify Inquiry For more information on the procedures of every mode refer to Standard Maintenance Procedures To modify customer account restrictions 1 Type the fast path CIM21 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt Customer Account Restriction Block 2 The system displays the Customer Account Restriction Block screen Customer Account Restriction Block ORACLE Customer Account Restriction Block Search Criteria Customer ID Option Search String Full Name Customer Restriction Customer Block Reason Add O modify Delete Field Description Field Name A Description S
71. the customer in the system This field is enabled only if the Customer ID NLS Name or NLS Name Like option is selected from the Select By field Column Name Description Short Name Display This column displays the short name of the customer Full Name Display This column displays the full name of the customer The full name of the customer is defaulted from the Customer Addition Fast Path 8053 option Customer Id Display This column displays the ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system Select the search criteria from the Search By drop down list 4 Enter the relevant information corresponding to the search criterion and press the lt Tab gt key 5 The system displays the customer details with short name full name and customer ID All Balance Inquiry ORACLE IC Number Short Name a Select By Short Name Customer ID ADRAUDIMAS A DRAUDIMAS 603885 _ E AFONDAI A FONDAI 603894 AKRIMILUASBACKARAGUA AKRIMILUAS BACKARAGUAS e03912 ADTTNAKATHLLG KathILA pn A
72. the search criteria from the drop down list The options are e Customer short name e Customer IC Identification criteria IC arrived at by the bank during customer addition e Customer ID Unique identification given by the bank Mandatory Alphanumeric 20 Type the search string to search for a customer corresponding to the search criteria selected in the Search Criteria field If the search criterion is specified as customer s short name or IC then any of the letter s of the short name or IC can be entered The system displays the pick list of all those customers having those letters in their respective criteria Select the appropriate customer from the existing customer list For example The customer s short name is George Abraham One can search the above customer by entering Geo in the search string field Display This field displays the ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system Display This field displays the identification code of the customer A customer IC along with customer type is a unique method of customer identification across the bank covering all b
73. the short name of the customer The short name of the customer is defaulted from the Customer Addition Fast Path 8053 option The customer short name can be changed through the Change Customer Name IC Number Fast Path 7101 option Column Name Description System Lock Information System Type Mandatory Drop Down Select the system type from the drop down list The system type allows the user to lock or unlock the customer for the selected system type The options are e ATM e B System Lock Optional Check Box Select the System Lock check box if the user is allowed to lock the selected system type Select the search criteria from the drop down list 3 4 Type the search string and press the lt Tab gt key 5 Select the customer from the pick list 6 Enter the relevant information in the appropriate field Customer Lock Unlock System ORACLE Customer Information Search Criteria Customer ld Search String eooor Cust IC TH2 60001 Home Branch 5 Full Name THIM Short Name abi System Lock Information System Type ATM System Lock 7 Click the Ok button 8 The system will lock unlock the selected system type for the customer ORACLE 1 32 CIM54 Customer ID Verification Maintenance The Customer ID Verification Maintenance option is used to verify and maintain records of the customer documents De
74. which the customer belongs This is maintained in the Customer Types Maintenance Fast Path CIM08 ORACLE option Current IC No Display This field displays the current IC number of the customer Old IC No Display This field displays the old IC number of the customer if any Mailing Address This is the address to which customer s account statements are mailed At the CASA Account level it is possible to indicate if the statements are to be sent to Customer level address or Account level address or both The system by default displays the address mentioned in the Customer Addition option Fast Path 8053 To modify the mailing address of the customer the following details are captured Last Mnt Date Last Mnt Action Delete Gancel 3 Amend 1 Authorize Ing Field Description Field Name Description Address Mandatory Alphanumeric 35 ORACLE City State Country Phone office Postal Code Phone Res Telex HandPhone Fax No Type the mailing address of the customer The address can be mentioned in three lines Mandatory Pick List Select the name of the city where the customer s mails should be sent from the pick list Mandatory Pick List Select the name of the state where the customer s mails should be sent from the pick list Mandatory Drop Down Select the name of the country where the customer s m
75. 0 Field Description Field Name Customer ID Full Name National ID Category Customer Combined Total Withdrawal Balance Description Display This field displays the customer ID Display This field displays the full name of the customer Display This field displays the national ID Display This field displays the category of the customer Display This field displays the combined total withdrawal balance for the selected customer ID ORACLE Note For better readability understanding the screen shots are provided in separate rows While working in Oracle FLEXCUBE you have to use the horizontal scroll bar to view all the fields All Balance Inquiry CASA SB DAILY BALANCE AC Module Testing 06039290000037 ACCOUNT OPEN RECSOW INR 545755 00 545755 00 65 755 00 65 755 00 SAVINGS REGULAR MONTHLY MINIMUM 06039290000024 ACCOUNT OPEN RECSOW INR 0 00 0 00 600 00 600 00 CURRENT REGULAR DAILY BALANCE 06039290000011 ACCOUNT OPEN REGSOW INR 8889 23 8889 23 8 289 23 8 289 23 536865 77 536865 77 Field Description Column Name Description Product Name Display This column displays the name of the product under which the customer has an account Account No Display This column displays the account number of the customer Status Display This column displays the current status of the account Acct Rel Display This column displays the relationship o
76. 91 CIM56 Customer ID Verification History Change cccccesseeeenceceeeeeeteeeeeeeeeeeees 196 CIM57 Customer Anniversary Maintenance 2 ccccccceeeeeeeeseeeeeeeeceeeeeaeseeneeeeeeees 200 CIM78 Customer Information Maintenance ccceccceeeeeeeeeeeeeeeeceeeeeaeseeneeeeeeeee 204 BAM64 Customer Account Nominee Cross Reference cccecceeeeeeseeeeeeneeeeeeeees 216 CIM14 Customer Type IC Type Cross Reference cccesceeeeeeeeeeeeeesaeeeeneeeeeeeees 221 STM81 Customer Blacklist Details Modification cccceceeeeeseeeeeeee sete eeeeaeeeeeeeeeeeees 226 ETMO1 Customer Alerts Registration 5 cssccsescidssenncyiccnesctvonetanvisereessaaseracdicenmadineaneeaans 232 CIM25 Blacklist Restriction Maintenance cicccicccssssecsaviccneccerosctansisereessdesntanaiennadiasaseeanis 240 Boece its igi ENI Spemmenperanernres reenrererete ee crrorere terete E er errr rer pene 243 EO CT Chstomer Seleh onran S R 244 7004 Customer Name and Address INqQuity ccccccceccceeeeeeeeeeeeeeeeceeeeeeaaeseeneeeeeeees 251 T OA Baan ci N a N 255 CDOT Contaci Daras MEy ecrini 264 C1999 Customer Account Relation Inquiry Zoom Inquiry sssessesssssrsesessresresressne 284 CIM55 Customer ID Verification History Inquiry s sissreriiineeviiasesisinneiiaressinnnaans 290 AE ORARI CAEN A a E A E E pea rer reer Pen E T rer ere 294 Ae Oe EE aE ere EEEE A E E E E E E E eniom
77. Addition option Display This field displays the short name of the customer The short name of the customer is defaulted from the Customer Addition option Mandatory Drop Down Select the reason for blocking the account from the drop down list The options are e Birth Date Expiry e Driving License Expiry e Passport Expiry e Alien Card Expiry e Visa Expiry Mandatory Pick List Select the expiry date of the customer anniversary facility for the account The expiry date does not apply automatic block on the Customer ID 3 Click the Add button ORACLE 4 Select the search criteria and press the lt Tab gt key Enter the search string and press the lt Tab gt key and select the appropriate customer from the pick list 6 Select the block reason from the drop down list and the expiry date from the pick list Customer Anniversary Maintenance Customer Information Search Criteria Customer Short Name Search String la ID 603643 Ic 456666892 Home Branch 9999 Customer Name 4 Short Name A Block Reason Visa Expiry Expiry Date 15 08 2008 Last Mnt Date Last Mnt Action Authorized 7 Click the Ok button 8 The system displays the message Record Added Authorisation Pending Click the Ok button 9 The anniversary details are added once the record is authorised ORACLE 1 35 CIM78 Customer Information Maintenance Using this option
78. Alphanumeric 20 The search string to search for a customer corresponding to the search criteria selected in the Search Criteria field If the search criterion is specified as customer s short name or IC then any of the letter s of the letter of the short name or IC can be entered The system displays the pick list of all those customers having those letters in their respective criteria Choose the appropriate customer from the existing customer list ORACLE For example The customer s short name is George Abraham One can search the above customer by entering Geo in the search string field IC Display The identification code of the customer A customer IC along with customer type is a unique method of customer identification across the bank covering all branches Based on the combination the system can identify the customer as an existing customer even when the customer opens a new account in another branch A social security number passport number birth certificate or corporate registration can be used as a customer IC ID Display The ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC amp Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in
79. Annual Income Category selected The upper limit of the income slab is specified in the Income Slabs Maintenance Fast Path CIM06 option This is the maximum income a customer should have to fall in this income slab The following fields are applicable if the individual is being introduced by the existing customer Search Criteria Search String Introducer s ID Mothers Maiden Name Optional Drop Down Select the search criteria to search for the customer from the drop down list The options are e Customer short name e Customer IC Identification criteria IC arrived at by the bank during customer addition e Customer ID Unique identification given by the bank Mandatory Alphanumeric 20 Type the search string to search for a customer corresponding to the search criteria selected in the Search Criteria field If the search criterion is specified as customer s short name or IC then any of the letter s of the short name or IC can be entered The system displays the pick list of all those customers having those letters in their respective criteria Choose the appropriate customer from the existing customer list For example The customer s short name is George Abraham One can search the above customer by entering Geo in the search string field Display This field displays the customer s ID and short name of the introducer Conditional Alphanumeric 252 Type the mother s maiden name This field
80. Branch BY ON DH HW Bw HN Last Mnt Date Last Mnt Action Delete 1 Cancel Amend gt Authorize Field Description Field Description Name MIS Display Class This field displays the list of MIS classes that are set up and downloaded ORACLE MIS Code These MIS classes are to be defined in FLEXCUBE Corporate MIS class code is an identifier for the kind of entity that is identified as the basis for MIS reporting There can be multiple codes under each overall head The most basic attribute of an MIS class is its type An MIS class in Oracle FLEXCUBE can belong to one of the following types e Customer type e Transaction type e Composite Type You can define a maximum of ten MIS classes for each of the above types The MIS type helps classify reporting based on either a customer or a transaction An MIS class belonging to the customer type helps you generate your profitability for a customer Similarly MIS class belonging to the transaction type helps you generate your profitability report based on transactions For example Industry Segment can be an MIS Class Optional Drop Down Select the MIS code corresponding to the MIS Class from the drop down list Composite MIS Info Composite MIS codes for a customer are to be defined in this screen Apart from the Customer MIS codes defined earlier an additional 10 MIS codes can be linked at the c
81. Branch Short Name CASA A C Closure Validation Information Txn To Be Confirmed Status CIF Block CASA A C Status Future Date Txn Field Description Field Name Inquiry Screen Customer Account Block CIM21 CASA Master Maintenance CHM21 Future Date FT Credit CHM50 close clear Description CASA A C Closure Validation Information CIF Block status CASA A c status Display This column displays whether CIF is blocked or no The options are e Blocked e Not Blocked Display This column displays the CASA account status The options are e Credit Debit Block e Debit Block e Credit Block For normal status the field will remain blank ORACLE Future date txn Display Status This column displays the future date txn status The options are e xn Setup There is a Future Date Txn set up e Not Txn There is no Future Date Txn set up 6 Click the Close button ORACLE 1 46 C1999 Customer Account Relation Inquiry Zoom Inquiry Using this option you can view the details on Asset Liability position and Profitability of the customer for all accounts with which the customer is related Definition Prerequisites e 8053 Customer Addition Modes Available Not Applicable To view the customer account relation 1 Type the fast path C1999 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt Customer Account Relation I
82. C Number Fast Path 7101 option 3 Click the Add button 4 Select the search criteria from the drop down list 5 Enter the search string and press the lt Tab gt key and select it from the pick list Customer Detail Maintenance ORACLE Search Criteria Customer Short Name Ic 452462525 Search String ID Full Name VIGNESH RAMAN Short Name VIGNESH RAMAN 601127 Employment Detz Prev Employment Details Spouse Parent Details SSS Occupation Tenure Permanent A Home Branch Designation r Employer Business Detail Name Address City State Country Phone Postal code Telex No Fax No Number of years in present Employment Business Mobile Email ID Retirement age Record Details Input By Authorized By Last Mnt Date Last Mnt Action zantel Amend Authorize Q 6 Enter the relevant information in the various tabs Employment Details ORACLE Search Criteria Customer Short Name Search String b B Ic DORMANT136 j ID 601260 Home Branch 9999
83. Click the Ok button 6 Image is linked once it is authorised Note Paste the scanned signature on to the clipboard Alternatively the system picks up the bmp file based on your setting specifications for the source of the signature i e whether it is picked up from the bmp files or from the clipboard ORACLE 1 11 7103 Unlink Cust Image Using the Link Cust Image Fast Path 7102 option you can link photograph and or specimen signature of the customer If incase wrong image is linked and noticed at the time of authorisation then you can delete the unauthorised image for the selected customer using this option Definition Prerequisites e 7102 Link Cust Image e 7111 Modify Customer Image Modes Available Not Applicable To cancel the customer image 1 Type the fast path 7103 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt Unlink Cust Image 2 The system displays the Unlink Cust Image screen Image Type Signature J Selection Criteria wl Customer IC Customer Type v Customer ID ard ce Charge rs Cheque ORACLE Field Description Field Name Image Type Selection Criteria Customer IC Customer Type Customer ID Description Mandatory Drop Down Select the Image Type from the drop down list Image type depends on whether you want to unlink the photograph or the signature of the customer By default t
84. D account opening behavior with following values e Allow e Reject e Override Mandatory Drop down This field is used to define Loan account opening behavior with following values e Allow e Reject e Override Mandatory Drop down This field is used to define transaction behavior with following values e Allow e Override Select the Add radio button to add any new record Enter the appropriate details 5 Click the OK button The system displays message Recorded Added Authorization Pending 6 Click Ok to button ORACLE Offence Level 12 Offence Description Blacklisted Customers Customer Addition Behavior Allow v r Account Opening Behavior CASA Allow v TD Override we Loan Allow v Transaction Behavior Input By Authorized By Last Mnt Date Authorized 7 The record get added once it is authorized ORACLE 1 41 Customer Enquiry ORACLE 1 42 2000 CTI Customer Search Using this option you can search for account information based on customer search A list of accounts belonging to that customer is displayed and each record gives the status of that particular account You can use this option when the customer contacts the bank to check the status of their account and is unable to provide the account number This option will be available only to CTI type of tellers w
85. Description Product Name Display This column displays the name of the product under which the customer has an account Account No Display This column displays the account number of the customer Status Display This column displays the current status of the account Acct Rel Display This column displays the relationship of the customer with the account Acct Ccy Display This column displays the currency assigned to product under which the account is opened Princ Bal Display This column displays the principal balance in the account in the account currency The principal balance is the original amount of the term deposit including the lien amount Princ Bal Lcy Display This column displays the principal balance in the account in the local currency of the bank The principal balance is the original amount of the term deposit including the lien amount TD Linkage Display This column displays the status of TD account linkage with the CASA account as sweep in provider ORACLE If this column displays Y then the account is linked to the beneficiary account All Balance Inquiry TD Linkage This tab is enabled if you double click on the TD Linkage column in the TD Details tab TD Details TD Linkage Details 06040500000020 Sweep In 06044860000014 Sweep In Field Description Column Name Description The details in the following fields are displayed if the status in the TD Link
86. Display This column displays the maximum withdrawal FT limit per day Total on the day Display This column displays the Withdrawal FT total on the day Password Info Contract Details Inquiry Search Criteria x Search String Ic q Home Branch Full Name Short Name Basic Information Mail Related Account No Beneficiary Transaction Limit Password Info Other Info Password Type Status Lock Date Unlock Date No of Wrong Input PIN Random No Chart Receipt Confirmation No Receipt Confirmation No Information Number IssueDate Send Method Expiry Date Service Type Status Processing Date Close Clear ORACLE Field Description Field Name Description PIN Status Display This field displays the status of the customer PIN The options are e Locked e Available Lock date Display This field displays the latest lock date amp time of the PIN It is displayed in the YYYY MM DD HH MM SS format Unlock date Display No of wrong input Random No Chart Status Lock date Unlock date No of wrong input This field displays the latest unlock date amp time of the PIN It is displayed in the YYYY MM DD HH MM SS format Display This field displays the number of wrong passwords inputted by the customer Display This field displays the status of the random number chart Display This field displays the latest lock date and time o
87. Full Name BABYISKANDAR Short Name BABYISKANDAR Employment Details Prev Employment Details Spouse Parent Details Occupation BANK SERVICE o w Designation Manager Tenure Temporary r Employer Business Detail Name MS Birla Associates Address das City mumbai sadhd State Maharashtra Country TALY mi Phone 21 211 1212 Ji 1212 Postal Code 2223 TelexNo few vee 3443444343434 Fax No Email ID j Number of years in present Employment Business 2l Retirement age 50 eee A Record Details Input By Authorized By Last Mnt Date Last Mnt Action Authorized Cancel 9 Amend Authorize Inquiry Field Description Field Name Description Occupation Display This field displays the occupation of the customer The profession is maintained in the Profession Codes Maintenance Fast Path CIM04 option and is defaulted from the Customer Addition Fast Path 8053 option Designation Display This field displays the designation of the customer Tenure Optional Drop Down Select the tenure of the occupation for the customer from the drop down list The options are e Permanent e Temporary e Fulltime e Part time ORACLE e Pensionable e Others Employer Business Details Name Address City State Country Phone Postal code Telex No Mobile Fax No Email ID Number of years in present Employment
88. Global Definition gt Customer gt Customer Type IC Type Cross Reference 2 The system displays the Customer Type IC Type Cross Reference screen Customer Type IC Type Cross References ORACLE Customer Type Code EA m Customer Type Name Remarks Record Details Input By Authorized By Last Mnt Date Last Mnt Action Authorized Field Description Field Name Description Customer Type Mandatory Pick List Code Select the customer type code from the pick list These codes are maintained in the Customer Type Maintenance Fast Path CIM08 option Customer Type Display Name This field displays the customer type name of the selected code 3 Click the Add button 4 Select the customer type code from the pick list Customer Type IC Type Cross References ORACLE Customer Type Code 5 T Customer Type Name BANK S Students Identity Card Input By Authorized By Last Mnt Date Last Mnt Action Authorized Cance Amend 5 Click the button to add the IC type Customer Type IC Type Cross References ORACLE Customer Type Code S S Students Identity Card v Customer Type Name BANK Remarks Field Description Column Name IC Type Name Delete Max Balance Allowed Max A C Allowed Authorized By Last Mnt Date Last Mnt Action Authorized Descripti
89. IC Display This field displays the full name of the customer The full name of the customer is defaulted from the Customer Addition Fast Path 8053 option Click the Add button Select the search criteria from the drop down list Enter the search string and press the lt Tab gt key Select the customer from the pick list Double click the ID column to enter the relevant details for the corresponding label CBR Details Maintenance ORACLE Search Criteria Customer Id Search String 605064 Customer ID 605064 IC BR Number SATYA Name SATYAJEET KELKAR Profitability Band Band oo i 4 o o aa Two Wheeler Loan 1000000 a Record Details Input By Authorized By Last Mnt Date Last Mnt Action Authorized uo ok Close Clear Click the Ok button 10 The system displays the message Record Added Authorisation Pending Click Ok to Continue Click the Ok button 11 The CBR details are added once the record is authorised Note The CBR labels displayed in this screen are defined in the CBR Label Maintenance Fast Path BA078 option ORACLE 1 26 CIM19 Customer BlackList Details Using this option you can maintain information on those customer that are blacklisted for various reasons The customer to be marked as Blacklisted has to be an existing customer in Oracle FLEXCUBE The system permits the user to define start date and end date fo
90. Image Type Signature s5 Selection Criteria CustomerID V Customer IC Customer Type Customer ID 606099 EDWARD MATHEW 5 Click the Ok button 6 The system displays the Signature Image screen Signature Image ORACLE 4 Signature Image Microsoft Internet Explorer ZoomIN Zoomout FlipH Flip GrayT Inv ico C Documents and Browse Cancel 7 Type the appropriate path for the image file or click the Browse button to select the image file The system will display the image to be linked Click the Ok button The system displays the message Image Linked Successfully Authorisation Pending Click the Ok button 10 The modified image is linked to the account successfully once the record is authorised ORACLE 1 15 3000 Thumb Print Interface Using this option you can verify the thumbprint of the customer It is an interface with the thumbprint application online and displays whether the verification is successful or not It will also display the customer ID and all the accounts linked to the customer ID Once the account in which the customer wants to perform transaction is selected you can navigate to that particular screen and the details of the account number are displayed in the subsequent screen Definition Prerequisites e 8053 Customer Addition Modes Available Not Applicable To verify the thumb print 1 Type the fast path 3000 and clic
91. NDREDSOUZA ANDRE DSOUZA 1603923 ATUL ATUL 603965 JASDEARASE AADSEODDETE DEAF ASTA ABSFODOEEET jeoa966 ANUSHA NUSH 603992 ANITAMRAO TANITA MRAO 04004 AGARWAL AGARWAL 604005 ANISHAMALHOTRA TANISHA MALHOTRA 1604037 AIRTEL INFRA AIRTEL INFRA _ 604041 ANL TATATOO foot AKASSKILDA ILDA 604116 AGCASNKEN AB IA G CASNKEN AB eos i ANUSHA ANUSHAK 1604204 AUDRONE AUDRONE MUSTEIKIENE 604208 ABC TR 604211 JAUDRONE UORONE MUS TETKIENE 604214 AUDRONE 15 fi jala 2 3 6 Click the appropriate record to view the account details 7 The system displays the details of the accounts held by the customer across products with the bank All Balance Inquiry ORACLE Customer ID 603929 Full Name AARTI PATE National ID PAYMENTCUST30 Category Current And Savings Account SB DAILY BALANCE AC Module Testing SAVINGS REGULAR MONTHLY MINIMUM CURRENT REGULAR DAILY BALANCE Resident TD Products Regular Resident TD Products Regular i Loan Account INDIVIDUAL Customer Combined Total Withdrawal Balance 0 00 06039290000037 ACCOUNT OPEN RECSOW 06039290000024 ACCOUNT OPEN RECSOW 06039290000011 ACCOUNT OPEN RECSOW 99993310000020 ACCOUNT OPEN RECSOW 99993310000043 ACCOUNT OPEN RECSOW INR INR INR INR INR 545755 00 0 00 8889 23 536865 77 0 00 0 00 0 00 545755 00 65 755 00 0 00 600 00 8889 23 8 289 23 536865 77 0 00 N 0 00 N 0 0
92. ORACLE By default this field displays Monthly Statement Plan Id Display This field displays the statement plan ID a serial number maintained by the system to track multiple combined statements that may be maintained by the bank for the same customer 3 Click the Add button 4 Select the search criteria from the drop down list 5 Enter the search string and press the lt Tab gt key and select the customer from the pick list Combined Statement Plan Search Criteria ustomer Short Name Search String ID 604940 Ic 121212112 Full Name EDWARD CULLENS Statement Frequency Monthly Statement Plan Id f2 Address Accounts Generation Date Statement Address Parkavenue Redwoods City Mumbai State Maharashtra Country INDIA tJ Zip 401107 User Defined Fields Record Details i By Authorized By Last Mnt Date Last Mnt Action Authorized ok J cese clear 6 The system displays the address and account details in the tab screens 7 Enter the required information in the various tabs Address ORACLE ID 604940 IC 121212112 Full Name EDWARD CULLENS Statement Frequency Month Statement Plan Id l2 Address Accounts Generation Date 1 Statement Address Parkavenue Redwoods City Mumbai State Maharashtra Country INDIA EJ zip 401107 User Defined Fields Record Details Input By Authorized By Last M
93. Oracle FLEXCUBE Customer Information File User Manual Release 5 0 1 0 0 Part No E52128 01 ORACLE FINANCIAL SERVICES ORACLE CONDO RWLY gt l e e e re e ae ee re cre ees ee ee ee e a ee Ce er a ee a ae ee I ee a ee E E E E REET TT TT TTT T TTT T T T ce or eS Table of Contents index EUS LO mS intomaton Capt E sensn iia 3 8053 Gustomer AQGHON arsino O eons 4 GI501 Assisted Customer CISION icc caccsctaks caacescvesioscincates scccaneseth tance sdteanes licensee saataneeeaedake 10 CIMO9 Customer Information Master Maintenance cccceccecesseseceseeeeeesseeeeessenaees 19 IAT Customer Detail WANA essersi toed cacencescictanes sce canesddechneesceeinescdetateeceueimesccedane 44 GIMI7 Corporate Customer Detaile rresia aani aeeiiaii 53 CHM52 Customer Document Maintenance sisccsccccssesscsiiescorcnnesececinesconensssasetateeconeniesccneans 62 TDS05 Customer Special Tax Code Maintenance cccccceccesseceessseeeeeseneeeessneeeeseaes 69 SRS LO SE made CAO MS sriain eane eaae i a aN E E Aa EAE 77 eo T102 EI CUSTIMA JE aiaa aa ea r e AOR E era A SA 78 FS AET e E AE E E A E E 83 in 7104 Authorise Captured AS aad ccccaecascomneescecnsadacc seine iano apei aaa iaae 86 1109 Customer Image DISPANS 90 eiT ANONY COUSROMIGE MaE aaa E N 95 eoe TONE Fan MOI E eaa annreerNiNeperainaeIN 99 DUshomier Based Transat oNE nonae T NA bammuaen 102 oF Wd G Shon Nama Cs I csie iia mmeniainueianmeadeys 103 C1002
94. Other Info Phone No City Name Mobile CIF Opening Date CIF Block Flag Identification Flag Identification Flag Updated Date Service Rank Terminal ID Application No Image Status Flag Opening Method CASA A C Opening Method Close Clear Field Description Field Name Description Account No Display This field displays the account number of the customer Contract No Display This field displays the contract number of the customer Date Of Birth Display This field displays the birth date of the customer Sex Display This field displays the gender of the customer The options are e Male e Female Age Display This field displays the age of the customer ORACLE Name Kanji Name Kanji Name Under Process Name status Name status updated date Kana name Kana Name Under Process Address Add Status Status Updated Date Zip Code Zip Code Under Process Kanji Address Kanji Address Display This field displays the Kanji name of the customer Display This field displays the under processing Kanji name of the customer Display This field displays the status of the Kanji name of the customer The options are e Valid e Under Processing Display This field displays the date on which the name status is updated It is displayed in the YYYY MM DD HH MM format Display This field displays the Kana name of the customer Display This field disp
95. ROOL Service Request Log Service Request Details poz7i1 Rooper azoogonger7io1__s03905 Record Details Input By Authorized By Last Mnt Date Last Mnt Action Authorized ee Cancel Arend Authorce o a O aer ORACLE Field Description Field Name Description Service Request Display ID This column displays the service request ID Contact Date Display This column displays the date of customer request complaint Account No Display This column displays the account number for which the service request has been raised Customer Id Display This column displays the customer ID Status Display This field displays the status of the service request 5 Click the Close button ORACLE ORACLE Customer Information File User Manual July 2013 Version 5 0 1 0 0 Oracle Corporation World Headquarters 500 Oracle Parkway Redwood Shores CA 94065 U S A Worldwide Inquiries Phone 1 650 506 7000 Fax 1 650 506 7200 www oracle com financial_services Copyright 2013 Oracle and or its affiliates All rights reserved No part of this work may be reproduced stored in a retrieval system adopted or transmitted in any form or by any means electronic mechanical photographic graphic optic recording or otherwise translated in any language or computer language without the prior written permission of Oracle Financial Services Software Limited Due care has been taken to make t
96. Salutation Full Name First Name Middle Name Last Name Name Status Update Date Name Status Zip Code Prefecture City Ward Town Village Ooaza Common name Aza Chome lAddress3 Country Address Status Update Date Address Status Record Details Input By Authorized By Last Mnt Date Last Mnt Action Authorized I ORACLE Field Description Column Name Description Salutation Display This field displays the salutation of the customer Full Name Display This field displays the full name of the customer First Name Display This field displays the first name of the customer Middle Name Display This field displays the middle name of the customer Last Name Display This field displays the last name of the customer Zip Code Display This field displays the zip code of the customer address Address1 Display This field displays the address of the customer Address2 Display This field displays the address of the customer Address3 Display This field displays the address of the customer Prefecture Display This field displays the Prefecture of the customer City Ward Town Village Display This field displays the city ward town village name of the customer Country Display This field displays the country name of the customer Re
97. To add a new customer 1 Type the fast path 8053 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt Customer Addition 2 The system displays the Customer Addition screen Customer Addition ORACLE Home Branch Customer IC CIF Type Language Full Name Salutation v Short Name Address State Nationality Zip Resi Phone No Mobile No Gender Staff Business Profession Category all Customer IC Type v Customer ID First Name Middle Name Last Name Town City v v Country v Country of Residence Ma Birth Reg Date EH Customer Education v E Email ID R Marital Status vl Employee Id Mother s Maiden Name z Field Description Field Name Description Home Mandatory Drop Down Branch Select the home branch of the customer from the drop down list Customer IC Category It is defaulted to the branch code of the user who is logged in Mandatory Alphanumeric 30 Type the identification code of the customer A customer IC along with customer type is a unique method of customer identification across the bank covering all branches Based on the combination the system can identify the customer as an existing customer even when the customer opens a new account in another branch A social security number passport number birth certificate or corpor
98. a TD Account E Deposit Number Nominee Id f Share Amount ooo Share Percentage 0 _ Record Details Input By Authorized By Last Mnt Date Last Mnt Action Authorized Co i E Co Ld ok J eese i cer Field Description Field Name Description Customer Information Search Criteria Mandatory Drop Down Select the search criteria to search for the customer from the drop down list The options are e Customer Short Name e Customer IC e Customer ID Search String Conditional Alphanumeric 20 Type the search string to search for a customer corresponding to the search criteria selected in the Search Criteria field If the search criterion is specified as customer s short name or IC then any of the letter s of the short name or IC can be entered The system ORACLE Cust IC Home Branch Full Name Short Name Cross Reference details CASA Account TD Account Deposit Number displays the pick list of all those customers having those letters in their respective criteria Select the appropriate customer from the existing customer list For example The customer s short name is George Abraham One can search the above customer by entering Geo in the search string field Display This field displays the identification code of the customer A customer IC along with customer type is a unique method of customer identification across the bank c
99. age column is Y in the TD Details tab CASA benef Display Account No This column displays the beneficiary account number linked to the TD account Sweeplin Linkage Display This column displays the details of the sweep in linkage All Balance Inquiry Loan Account Loan Account Field Description Column Name Description Product Name Display This column displays the name of the product under which the customer has an account Account No Display This column displays the account number of the customer Status Display This column displays the current status of the account Acct Rel Display ORACLE This column displays the relationship of the customer with the account Acct Ccy Display This column displays the currency assigned to product under which the account is opened O S Bal Display This column displays the outstanding balance in the loan account in the account currency O S Bal Lcy Display This column displays the outstanding balance in the loan account in the local currency of the bank 8 Click the Back button The system displays the transaction screen 9 Click the Close button to exit ORACLE 1 45 C1001 Contract Details Inquiry Using this option you can view the details of the contract between the customer and the bank The system displays the following information e Basic information like Kana amp Kanji names and addresses etc e Mail service setup detai
100. ails should be sent from the drop down list Optional Numeric Three Five 20 Five Type the customer s office contact number It is split into 4 parts e Country code e Area Code e Phone Number e Extension Mandatory Numeric 10 Type the postal code of the customer s mailing address Optional Numeric Three Five 20 Five Type the customer s residential contact number It is split into 4 parts e Country code e Area Code e Phone Number e Extension Optional Alphanumeric 15 Type the mobile number of the customer Optional Numeric 15 Type the fax number of the customer Permanent Registration Address This is the permanent address of the customer The system by default displays the address mentioned in the Customer Addition Fast Path 8053 option as the permanent address of the customer This address can however be modified using this maintenance ORACLE sexo ote Gane Sates 9 Authorized By Last Mnt Action Delete Cancel Amend Authorize Field Description Field Name Address City State Country Postal Code Description Mandatory Alphanumeric 35 Type the permanent address of an individual customer or the head quarter address in case of a corporate customer The address can be mentioned in three lines Mandatory Pick List Select the name of the city of the customer s permanent head quarter address from t
101. al Alphanumeric 40 Type the email address of the customer Conditional Drop Down Select the gender of the individual customer from the drop down list This field is disabled for corporate type of customer Conditional Drop Down Select the marital status of the individual customer from the drop down list This field is disabled for corporate type of customer Conditional Check box Select the Staff check box if the customer is a staff of the bank This field is disabled for corporate type of customer Conditional Alphanumeric Six Type the employee id of the bank staff ORACLE This field is enabled if the Staff check box is selected Business Conditional Pick List Select the business of the corporate customer from the pick list The values displayed in the option are the business segments to which the customer s belong Each business type is defined in the Business Type Maintenance Fast Path CIM02 option This field is disabled for individual type of customer Profession Conditional Drop Down Select the profession of the customer from the drop down list The profession codes are maintained in the Profession Codes Maintenance Fast Path CIM04 option This field is disabled for corporate type of customer Mother Conditional Alphanumeric 252 Maiden s Type the mother maiden s name Name This field is enabled for individual customers Enter the customer IC and select the category from the drop down l
102. an The system displays this option when the guardians of the customer are guardians by law Optional Alphanumeric 16 Type the employee ID of the customer if the customer is a staff of the bank Optional Alphanumeric 16 Type the customer s default account number Optional Pick List Select the employer code from the pick list The employer name is displayed in the adjacent field These codes are maintained using the Company Master Maintenance Fast Path BAM81 option Display This check box indicates if the customer is a minor Display This field displays whether the customer is a restricted customer or not This is maintained in the Customer Account Restriction option Fast Path CIM21 Only tellers with suitable capability will be able to inquire and post transactions into restricted accounts Normal tellers will not be able to transact on the account ORACLE Customer Status Secrecy level CRIF Consent Level Customer Block Status Reason Verification Status Date of Verification Reason for Verification Fx Customer Category IC Details Category IC Type Display This field displays the customer status Optional Drop Down Select the level of secrecy of the customer information from the drop down list It ranges from 1 to 6 and can be customized as per customer requirement Optional Drop down Select the CRIF Consent Level from the drop down list It is the lev
103. ana Name Under Process Address Add Status Status Updated Date Zip Code Zip Code Under Process Kanji Address Kana Address Address Under Processing Address Under Processing Kanji Address Kana Address City Name State State hl State Name L Name J 5 Name Other Info Phone No Mobile City Name Fi City Name CIF Opening Date CIF Block Flag Identification Flag Identification Flag Updated Date Service Rank Terminal ID Application No Image Status Flag Opening Method CASA A C Opening Method 5 The system displays the contract details in the various tabs Basic Information ORACLE Contract Details Inquiry Search Criteria Search String S IC _ Home Branch Full Name Short Name Basic Information Mail Related Account No Beneficiary Transaction Limit Password Info Other Info Account No r Sex Contract No Male Female Date Of Birth Age Name Kanji Name Kanji Name Under Process Name Status Name Status Updated Date Kana Name Kana Name Under Process Address Add Status Status Updated Date Zip Code Zip Code Under Process o Kanji Address Kana Address On O CEO E m 5 Processing 5 Processing City ci 4 cease City Name State State State Name Name Name
104. ance Procedures To add the combined statement 1 Type the fast path C1162 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt Combined Statement Plan 2 The system displays the Combined Statement Plan screen Combined Statement Plan Search Criteria Customer Short Name Search sting C amp d ID Ic Full Name Statement Frequency Monthly Statement Plan Id L Address Accounts Generation Date Statement Address City State Country Zip User Defined Fields Record Details By Authorized By Last Mnt Date Last Mnt Action Authorized A 5 5 Field Description ORACLE Field Name Search Criteria Search String Full Name Statement Frequency Description Mandatory Drop Down Select the search criteria to search for the customer from the drop down list The options are e Customer short name e Customer IC Identification criteria IC arrived at by the bank during customer addition e Customer ID Unique identification given by the bank Mandatory Alphanumeric 20 Type the search string to search for a customer corresponding to the search criteria selected in the Search Criteria field If the search criterion is specified as customer s short name or IC then any of the letter s of the short name or IC can be entered The system displays the pick list of all those customers ha
105. are B rank Display This field displays the date and time when the service rank of a customer was modified either from A to B or vice versa Display This field displays the Terminal Id Subscriber id which comes in the http message in every request sent from a mobile Mandatory Drop Down Select the CASA account opening method from the drop down list Mandatory Drop Down Select whether the ATM should be locked from the drop down list The options are e Yes e No Mandatory Drop Down Select whether the PC should be locked from the drop down list The options are e Yes e No Mandatory Drop Down Select the identification flag status from the drop down list The options are e Not Done e Done Mandatory Numeric yyyy mm dd hh mm ss Type the date on which the identification flag status is changed Mandatory Drop Down Select the reason for changing the identification flag status from the drop down list Mandatory Drop Down Select the image status to be displayed from the drop down list The options are e With Image e Without Image e Under Confirmation e Confirmed ORACLE 6 Click the Ok button 7 The system displays the message Record Modified Authorisation Pending Click Ok to Continue Click the Ok button ORACLE 1 19 C1141 Customer To Customer Relation Using this option you can maintain the records of relationship shared by any particular customer
106. ase CASA Account No 111 already exists Hence in the EOD a new system initiated combined statement pan plan NO 1 will be generated and both the CASA account 111 as well as the newly opened TD account will be introduced in that plan Example 2 When there are some TD accounts already available for the customer and customer ZZZ has three TD accounts and one loan account with the bank Since there are no CASA accounts no combined statement will be created for the customer as combined statement plan requires at least one CASA account On 25 01 2007 customer ZZZ opens a CASA account with statement passbook flag not ticked In the EOD system will check whether there are any other account exists for the customer In this case there are three TD accounts and one loan account available Hence system will create a combined statement plan and include the CASA account with statement along with three TD accounts and one loan account ORACLE 1 21 CIM10 Customer NLS Details Maintenance Using this option you can capture the customer address in native language such as Arabic Japanese etc which aids in delivering correspondence through courier post Definition Prerequisites e BAMO3 Branch Master Maintenance e CIMO3 Customer Prefixes Maintenance e 8053 Customer Addition e 7101 IC No Short Name Change Modes Available Add Modify Delete Cancel Amend Authorize Inquiry For more information on the procedures of every
107. ate for closure of the request complaint from the pick list The date should be greater than or equal to the request date This field is enabled only if the Customer Complaint Request Log option is selected Description Mandatory Alphanumeric 256 Type a brief description of the request of the customer 7 Click the OK button 8 The system displays the message Record Added with Log Id Click the OK button 9 Click the Close button To modify the customer contact log Po NM Click the Modify button Click on the criteria based on which log is to be maintained If the Customer Complaint Request log option is selected select the requester type Select the search criteria from the drop down list and enter the search string and press the lt Tab gt key and select the customer from the pick list 5 The system displays the appropriate tab Log Summary For Contact This tab displays all the records for a selected customer All the contact logs pertaining to all the accounts of the selected customer will be displayed along with the date User can select a record based on the date to check the details ORACLE Cusi tomer Contact Complaint log Maintenance Customer Contact log Customer Complaint Requestlog C Requester Type Full Name GEORGE PAU Search String Search Criteria Customer Id v oao Log Details Log Summary For Contact pia 1 1000000000000015 29 02 2008
108. ate registration can be used as a customer IC In countries where there is no concept of a unique identification criteria this can be configured to be auto generated Mandatory Drop Down Select the category of the customer from the drop down list For example Tax Paying Individual Church Foreign Corporate etc You can ORACLE CIF Type IC Type Language Customer ID Full Name Salutation First Name Middle Name Last Name Short Name choose to set up multiple customer types to segregate the customers using the Customer Types Maintenance Fast Path CIM08 option Further processing such as tax applicable Service Charges etc are levied based on the customer type Mandatory Drop Down Select the type of registered entity from the drop down list The options are e Customer e Prospect Display This field displays the IC type of the customer based on the option selected in the Category field An IC type is internally linked to every customer category customer type This field is displayed when the category is selected for the customer Mandatory Drop Down Select the appropriate language from the drop down list It is the language in which the bank would interact with the customer Display This field displays the ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a cus
109. ave a zero value If the account is included in another statement plan then the value in the Included column will be Y and the Plan column will display the serial number of the plan code Toggle Double click on the field to change the statement type The options are e Detail If this option is selected then the system will include this account in the combined statement in the detail mode e Summary If this option is selected then the system will include this account in the combined statement in the summary mode For CASA with statement including OD Account default value will be Detail For CASA with passbook Loan and TD Accounts default value will be Summary For the system initiated combined statement plans the default options based on the conditions above will be set by the system 8 Click the Ok button 9 The system displays the message Record Authorised Click Ok to Continue Click the Ok button Examples for combined statement plan Example 1 When a new customer opens account On 01 01 2007 a customer comes to branch and opens one CASA account No 111 The customer has no other accounts other than the account which is opened during the day Hence no system initiated combined statement plan will be generated in the EOD ORACLE On 25 01 2007 customer comes to the branch for opening another TD account During the EOD system will check whether any CASA accounts are available for the customer In this c
110. ay This column displays the total credit interest i e the interest earned by the customer This interest is expenditure for the bank Currency Display This column displays the currency assigned to the product under which the account is opened ORACLE 8 Click the Asset Liability Report radio button view the asset liability report and click the OK button Asset Liability Report The Asset Liability Report option provides details of product wise assets liabilities and the totals Customer Account Relation Inquiry Zoom Inquiry Customer Information Search Criteria Customer Short Name Search String geo 3 D 60364 7 IG asccccoss Ss ee Full Name Based On Profitability Inquiry Asset Liability Report b j S Field Description Field Name Description Total Assets Display This column displays the net worth of the total assets held by the customer Total Display Liabilities This column displays the net worth of the total liabilities of the customer Column Name Description ORACLE Product Name Display This column displays the product name under which the customer account was opened Customer Display Assets This column displays the net worth of the total assets of the customer for the product Customer Display Liabilities This column displays the net worth of the total liabilities of the customer for the product 9 The system
111. ber unique to a customer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system Display This field displays the branch where the customer s account is opened It is maintained in the Branch Master Maintenance Fast Path BAM03 option Display This field displays the full name of the customer The full name of the customer is defaulted from the Customer Addition Fast Path 8053 option ORACLE Short Name Display This field displays the short name of the customer The short name of the customer is defaulted from the Customer Addition Fast Path 8053 option The customer short name can be changed through the Change Customer Name IC Number Fast Path 7101 option 3 Click the Add button 4 Select the search criteria from the drop down list 5 Type the search string and press the lt Tab gt key and select the customer from the pick list Investor services Customer Data Inquire ices Customer Data Inquire Search Criteria l Customer Short Name x Search String Ic m Home Branch FullName Short Name Fis Details Additional Details Account Statement Currency Preferred Currency Account Staternent Frequency Preferred Language Country of Domicile Nationality Redemption payment Default C Tax Deduction at
112. blacklist details 1 Type the fast path STM81 and click Go or navigate through the menus to Global Definitions gt Clearing gt Customer Blacklist Details Modification 2 The system displays the Customer Blacklist Details Modification screen Customer Blacklist Details Modification ORACLE Action x Account Type Income Tax No l Full Name Birth Reg Date SF r DHN Details Customer Name Address g E Reference No Bank Code DHN Details DHIB Details DHN Blacklist DHN Blacklist Expiry Date l F Description Cher Field Description Field Name Description Action Mandatory Drop Down Select the action to be performed from the drop down list The options are e INQUIRE e ADD e MODIFY e DELETE Account Type Mandatory Drop Down Select the account type from the drop down list The options are e Conventional ORACLE Income Tax No Full Name Birth Reg Date DHN Details Customer Name Address Reference No Bank Code e Syariah Conditional Numeric 15 Type the income tax number of the customer This field is disabled if data is entered in the Full Name and Birth Reg Date fields Conditional Alphanumeric 40 Type the full name of the customer This field is disabled if the income tax number is entered in the Income Tax No field Conditional Pick List Select the date of birth of the cus
113. certificate or corporate registration can be used as a customer IC Display This field displays the IC type IC type is internally linked to every customer category customer type Mandatory Drop Down Select the agency which will rate the customer from the drop down list The bank can maintain multiple records for each customer based on the agency code The agency codes are maintained as part of System Day 0 Agency code obtains data from master table of agency code Display This field displays the full name of the blacklisted customer Display This field displays whether the customer is an existing customer If the check box is selected the customer is an existing customer Mandatory Pick List dd mm yyyy Select the Blacklist Start Date from the pick list It is the beginning date from when the customer stands black listed Mandatory Pick List dd mm yyyy Select the Blacklist End Date from the pick list ORACLE Offence Level Description Additional Details NO OP It is the date till which the customer s blacklisted status is valid Mandatory Drop Down Select the blacklist offence level from the drop down list The value of field offence level will combine the value of offence level and offence description which is define in the screen Blacklist restriction maintenance FP CIM25 For example offence level set as 2 and offence description set as Medium in the screen Blac
114. cord Under Processing Salutation Optional Drop Down Select the salutation for the customer Full Name Display This field displays the full name of the customer First Name Optional Alphanumeric 35 Type the first name of the customer ORACLE Middle Name Last Name Name Status Name Status Update Date Zip Code Prefecture City Ward Town Village Ooaza Common name Aza Chome Address3 Country Address Status Address Status Update Date Optional Alphanumeric 35 Type the middle name of the customer Optional Alphanumeric 35 Type the last name of the customer Display This field displays the status of the customer name Display This field displays the date on which the status of name is updated Optional Pick List Select the zip code of the customer address from the pick list Optional Alphanumeric Three Type the name of state in which the customer resides Optional Alphanumeric 40 Type the city ward town village name of the customer Optional Alphanumeric 40 Type the ooaza common name Aza chome of the customer address Optional Alphanumeric 40 Type the aza chome of the address Optional Alphanumeric 35 Type the third line of the customer address Optional Drop Down Select the country name from the drop down list Display This field displays the status of the address Display This field displays the date on which the address status
115. customer Option Mandatory Drop Down Select the action to be taken from the drop down list The options are e Block e Restriction Customer Conditional Check Box Restriction Select the Customer Restriction check box if all the customer accounts are to be restricted and only authorised officer is allowed to inquire on the accounts This field is enabled only if the Restriction option is selected from the Option field Customer Block Conditional Check Box This field is enabled only if the Block option is selected from the Option field Reason Conditional Drop Down Select the reason for blocking the customer account from the drop down list This field is enabled only if the Block option is selected from the Option field Column Name Description CASA Product Display The code assigned to CASA TD Loan product ORACLE Product Name Display The name assigned to the CASA TD Loan product which is defined at the product level This is the product under which the CASA TD Loan account is opened Account Number Display The account number for which the user want to view the account details Currency Display The currency assigned to the product at the product level under which the account is opened Account Title Display The name of the customer who holds the CASA TD Loan account Account Status Drop Down The current status of the account Relationship Display The account
116. customer based information to a user of the financial service provider The customer based transaction allows the user to search for all details of the customer Inquiries related to the account can be conducted based on the customer search and the name of the customer can be changed on genuine circumstances etc ORACLE 1 17 7101 IC No Short Name Change Using this option you can change the Customer IC Short Name or Full Name Due to various reasons customer s may want to change their name for example a female customer could change her maiden name after marriage or an individual corporate customer could adopt a new name etc The passport number of a customer could be changed to a new IC number as the earlier passport would have got expired Definition Prerequisites e 8053 Customer Addition Modes Available Not Applicable To change customer name or SSN TIN 1 Type the fast path 7101 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt IC No Short Name Change 2 The system displays the IC No Short Name Change screen IC No Short Name Change ORACLE IC No Short Name Change Change Type Customer IC Customer Type New Customer Type Short Name First Name New Customer IC x Middle Name v J New Short Name Last Name Note Spaces Not Allowed in Short Name L New First Name Il New Middle Name
117. d be a registered user for the system types Modes Available Not Applicable To lock unlock the system 1 Type the fast path CIM42 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt Customer Lock Unlock System 2 The system displays the Customer Lock Unlock System screen Customer Lock Unlock System Customer Information Search Criteria Y Search String Cust IC ID Home Branch Full Name Short Name _ System Lock Information System Type v System Lock ORACLE Field Description Field Name Description Customer information Search Criteria Search String Cust IC Home Branch Full Name Mandatory Drop Down Select the search criteria from the drop down list The options are e Customer short name e Customer IC Identification criteria IC arrived at by the bank during customer addition e Customer ID Unique identification given by the bank Mandatory Alphanumeric 20 Type the search string to search for a customer corresponding to the search criteria selected in the Search Criteria field If the search criterion is specified as customer s short name or IC then any of the letter s of the short name or IC can be entered The system displays the pick list of all those customers having those letters in their respective criteria Select the appropriate customer from the exi
118. d in the Customer Type Class drop down list First Name Conditional Alphanumeric 30 Type the first name of the customer This field is enabled if the Individual option is selected in the Customer Type Class drop down list It is mandatory to provide either the first name or the last name of the customer to search the details Last Name Conditional Alphanumeric 30 Type the last name of the customer This field is enabled if the Individual option is selected in the Customer Type Class drop down list It is mandatory to provide either the first name or the last name of the customer to search the details 3 Select the search criteria customer type class and customer search type from the drop down list 4 Type the search string based on the search criteria and click the Search button to search records based on the search criterion entered 5 If its a new customer then the system displays the message No Such Customer exists Click the OK button OR The system displays the a list of customer s that match the search criterion Select the required customer ORACLE Assisted Customer Creation r Customer Search Search Criteria Customer Name v Customer Type Class Individual w Customer Search Type Customer Contact Id Customer Id Full Name First Name JANES Last Name Search Clear Customer Det Address details
119. d officer is allowed to inquire on the accounts If No option is selected in the Customer Restriction field restriction is removed accounts with customer restriction get unmarked Accounts with account restriction retain the restriction Display The type of restriction is Customer Restriction or Account Restriction Select the search criteria and type the search criteria and press the lt Tab gt key Select the appropriate option from the drop down list 3 4 Select the appropriate customer from the list displayed 5 6 Enter the other relevant information Customer Account Restriction Block ORACLE Customer Account Restriction Block Search Criteria Customer Short Name s Search String Full Name GI GEROGE THOMAS Reason OSITO BERJANGKA EX SPR Testing Product OGETHOMAS modify Delete Cancel Amend Authorize O Inquiry o Click the OK button The system displays the message Authorisation required Do You Want to continue Click the OK button 9 The system displays the Authorization Reason screen 10 Enter the relevant information and click the Ok button 11 The system displays the message Record Authorised Click Ok to Continue Click the Ok button ORACLE 1 29 CIM30 Customer Maturity Processing Maintenance Banks have different type of customers like minors major individuals corporate customer s etc and the customer details are added to the c
120. dentification Issue date from the pick list It is the date of issue of the identification document or proof that is furnished by the unit holder Mandatory Pick List dd mm yyyy Select the Identification Expiry date from the pick list It is the date of expiry of the identification document or proof that is furnished by the unit holder Mandatory Drop Down Select the introducer broker preferred by the investor from the drop down list Mandatory Drop Down Select the Corporation Type from the drop down list ORACLE It is the type of the corporation that the company is to be deemed Fee Category Mandatory Alphanumeric 40 Type the fee category to be deemed applicable for the investor whose account you are creating Fee Sub Optional Alphanumeric 40 Category Type the fee sub category to be deemed applicable for the investor whose account you are creating ROA Investor Optional Check box Select the ROA Investor check box to indicate that the investor prefers to avail of the Rights of Accumulation facility Column Name Description Account Number Display This column displays the account number to which this customer has been linked as a primary customer Preferred A c Toggle Select Y if the account is a preferred account Default A c Toggle Select Y if the account is a default account Relation Display This column displays the relation of the preferred account holder 7 Click
121. displays the asset and liability details 10 Click the Close button ORACLE 1 47 CIM55 Customer ID Verification History Inquiry Using this option you can view the history of the verification done on the selected customer account It allows you to view the details of history for the changes made in the Customer ID Verification Maintenance Fast Path CIM54 option Definition Prerequisites e 8053 Customer Addition e CIM54 Customer ID Verification Maintenance Modes Available Not Applicable To view the history of customer ID verification 1 Type the fast path CIM55 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt Customer ID Verification History Inquiry 2 The system displays the Customer ID Verification History Inquiry screen Customer ID Verification History Inquiry ORACLE Customer ID Verification History Inquiry f Search Method Customer No Customer Short Name Eee x Search String Inquiry Txn ee AFC Opening Date C A A C Cancellation Date l E oe i eese cer Field Description Field Name Description Search Method Search String Inquiry Txn Mandatory Drop Down Select the search criteria to search for a customer from the drop down list The options are e Customer Short Name e Customer Ic e Customer Id Mandatory Alphanumeric 40 Type the search string according to the da
122. dle Name Last Name Name Status Name Status Update Date City Ward Town Village Ooaza Common name Aza Chome Address2 Zip Code Search Prefecture l Address3 Country Address Status Address Status Update Date Connect To Trillium Record Details e By Authorized By Last Mnt Date Last Mnt Action Authorized Field Description Column Name Description Salutation Display This field displays the salutation of the customer Full Name Display This field displays thefull name of the customer First Name Display This field displays the first name of the customer Middle Name Display This field displays the middle name of the customer Last Name Display This field displays the last name of the customer Zip Code Display ORACLE This field displays the zip code of the customer address Address1 Display This field displays the address 1 of the customer Address2 Display This field displays the address 2 of the customer Address3 Display This field displays the address 3 of the customer Prefecture Display This field displays the prefecture of the customer City Ward Town Village Display This field displays the city ward town village name of the customer Country Display This field displays the country name of the customer Record Under Proce
123. drop down list The options are e Open e Processed e Closed If the status of the Service Request is Closed the target date can be greater than or equal to the contact date If the status is Processed or Open the target date should be greater than the contact date In Modify mode if the Status is Closed all other fields are disabled Mandatory Drop Down Select the priority at which the service request is to be handled from the drop down list The options are e Low e Normal e High Mandatory Alphanumeric 30 Type the subject title of the service request Display ORACLE Request ID This field displays the service request ID from the external system once added Description Optional Alphanumeric 256 Type the description of the customer request Click the Ok button The system displays the transaction reference number Click the OK button The system displays the service request ID Click the OK button The system displays the message SUCCESS Click OK to continue Click the OK button oe oan To inquire for a customer service request Click the Inquiry mode Select the search criteria from the drop down list Enter the search string based on the search criterion selected A O N The system displays the service request log of the records Service Request Log This tab is disabled in Add mode r Service Request Search Search Criteria Service Request id Search String ST
124. e Search Criteria Customer Type Class and Customer Search Type from the drop down list 4 Type the search string based on the search criteria and click the Search button to search records based on the search criterion entered 5 The system displays a list of customer s that match the search criterion 6 Select the required customer The customer details are displayed in the screen Create Lead ORACLE Customer Search Search Criteria Customer Name Customer Type Class Individual E customer Search Type Customer Customer Id Customer Full Name Customer First Name EowaRD Customer Last Name Search Clear Customer Information Customer Id eoss41 Contact Account Id Customer Type Class Individual z Customer Last Name Customer Full Name EDWARD MATHEW Email Address Customer First Name Contact Tel No s aol com Address Line2 Endrer i Address Line3 Address Line1 Area Of Interest General Area Of Interest Description fo fo Inquire All Products on Instrument Inventory Pin Validation Si Charge Signature Travellers Cheque 7 Click the Inquire All Products button to inquire about the various products maintained and their descriptions 8 Select the respective check boxes corresponding to the products in which the customer is interested 9 Alternatively enter a
125. e either the first name or the last name of the customer to search the details Customer Information The following fields will be displayed if the Prospect or CRM Search option is selected in the Customer Search Type drop down list The details are captured after a search is made in CRM Customer Id Display This field displays the ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non ORACLE Contact Account Id Customer Type Class Customer First Name Customer Last Name Customer Full Name Contact Tel No Email Address Address Line 1 2 3 existent in the system This ID is used for searching and tracking the customer in the system Display This field displays the unique contact or customer identification code Display This field displays the class type of the customer Display This field displays the first name of the customer Display This field displays the last name of the customer Display This field displays the full name of the customer Display This field displays the contact telephone number of the customer Display This field displays the email address Display This field displays the customer address 3 Select th
126. e photograph In an offline scenario these images can be retrieved from the customer s home branch The specimen signature and photograph of the customer is scanned and stored as a jpeg or jpg image The teller can attach the scanned image to an account using the Linking Customer Image option ORACLE 1 10 7102 Link Cust Image Using this option the photograph and or specimen signature of the customer can be linked to a Oracle FLEXCUBE customer This feature of capturing signature and identity photograph of the customer is required by the teller to facilitate the online verification process This linking can be done in the online mode using the FLEXCUBE Customer ID or Customer IC and Customer type combination A customer can be linked with a maximum of one signature and one photograph In an offline scenario these images can be retrieved from the customer s home branch The supervisor can authorise the photograph and signatures linked to the customer using the Authorise Captured Image Fast Path 7104 option The image can be viewed only after it has been authorised Definition Prerequisites e 8053 Customer Addition Modes Available Not Applicable To link the customer image 1 Type the fast path 7102 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt Link Cust Image 2 The system displays the Link Cust Image screen Link Cust Image ORACLE DUE Image Type Si
127. e product code Display This column displays description for the product corresponding to the code Optional Check Box Select the check box corresponding to the product in which the customer is interested Optional Alphanumeric 30 Type the subject or summary of the customer requirement Optional Alphanumeric 240 ORACLE 10 11 12 Type the additional details of the customer request Click the Ok button The system displays the message Transaction completed successfully Click the OK button Click the Close button ORACLE 1 50 C1504 Customer Service Maintenance Using this option you can create a service request for a customer or an account The service request will be saved in the external system You will be able to view and edit the service request information with the service request ID the customer ID or the account number If you retrieve the service charges details based on account number the system validates and defaults the customer ID Note The validation provided in this option is according to the Oracle FLEXCUBE Definition Prerequisites e C1500 Assisted Account Opening Modes Available Add Modify Inquiry For more information on the procedures of every mode refer to Standard Maintenance Procedures To add a customer service request 1 Type the fast path C1504 and click Go or navigate through the menus to Transaction Processing gt Internal Transactions g
128. e system displays the message Record Added Authorisation Pending Click the Ok button 9 The memo is added for the selected customer after the record is authorised ORACLE 1 24 CIM16 Customer Dormancy Status Maintenance Using this option you can update the customer status from Dormant to Active It will also activate all the accounts for which the customer is a primary holder A customer becomes dormant when all the accounts under their Customer ID changes to dormant Definition Prerequisites e 8053 Customer Addition Modes Available Modify Inquiry For more information on the procedures of every mode refer to Standard Maintenance Procedures To modify amend the customer status maintenance 1 Type the fast path CIM16 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt Customer Dormancy Status Maintenance 2 The system displays the Customer Dormancy Status Maintenance screen Customer Dormancy Status Maintenance Customer Dormancy Status Maintenance Customer Information Search Criteria Customer Short Name v Search String jj Ic ID Home Branch Full Name Short Name Status Details Customer Status Reason Status Change Count Record Details Input By Authorized By Last Mnt Date Last Mnt Action Authorized oe a aa ok _close_ clear_ ORACLE Field Description Field Name De
129. e the TD account number Conditional Pick List ORACLE Nominee Id Nominee Name Relation Share Amount Share Percentage Select the deposit number from the pick list This field is enabled if the TD account number is selected from the above field Mandatory Pick List Select the nominee ID from the pick list Display This field displays the nominee name based on the nominee Id selected from the above field Optional Pick List Select the relation between the nominee and the customer from the pick list Conditional Numeric 13 Two Type the amount payable to the nominee under the selected accounts This field is disabled if any value is entered in the Share Percentage field Conditional Numeric Three Type the percentage of the amount available in the account payable to the nominee under the selected accounts subject to a maximum of 100 under each account of the customer This field is disabled if any value is entered in the Share Amount field Click the Add button 4 Select the search criteria from the drop down list and the search string from the pick list Select the relevant cross reference details like CASA account or TD account number and accordingly nominee id and deposit number from the pick list 6 Enter the share amount or the percentage of share Customer Account Nominee Cross Reference ORACLE Customer Information Search Criteria Customer Short Name
130. earch Criteria Search String Mandatory Drop Down Select the search criteria to search for the customer from the drop down list The options are e Customer short name e Customer IC Identification criteria IC arrived at by the bank during customer addition e Customer ID Unique identification given by the bank Mandatory Alphanumeric 20 Type the search string to search for a customer corresponding to the search criteria selected in the Search Criteria field If the search criterion is specified as customer s short name or IC then any of the letter s of the short name or IC can be entered The system displays the pick list of all those customers having those letters in their ORACLE respective criteria Select the appropriate customer from the existing customer list For example The customer s short name is George Abraham One can search the above customer by entering Geo in the search string field Customer ID Display This field displays the ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system Full Name Display This field displays the full name of the
131. eattieanteeuld 301 C1504 Customer Service Maintenance s ccsieceeccitsscasviccnescerssecanvieoneesntaserandiccenaciadsncasnis 308 ORACLE 1 1 Customer Information Capture Oracle FLEXCUBE supports capture of customer details at a global level The CIF module encompasses the whole process of adding a new customer to the bank s customer base subsequent maintenance of their details and cross references between the customer and their accounts in the bank ORACLE 1 2 8053 Customer Addition Using this option you can add the details of a new customer to the customer information database A customer can be added to the system while initiating to open an account or even before opening an account During the process of account opening the system validates to check if the customer is new or an existing customer If the given details of the customer do not meet the search criteria the system prompts the teller stating that It is a new customer and displays this option The system also restricts the teller from operating the account of a customer who is a staff of the bank for security reasons Definition Prerequisites e CIMO01 Signature Types Maintenance e CIMO02 Business Type Maintenance e CIMO03 Customer Prefixes Maintenance e CIM04 Profession Codes Maintenance e CIMO08 Customer Types Maintenance e BAM75 State Codes Maintenance e BAM 72 Customer City Maintenance Modes Available Not Applicable
132. el of consent given by the customer to the bank with regards to sharing his information with the third parties Display This check box displays whether the customer is blocked for transaction Display This field displays the reason for the customer block Optional Check Box Select the Verification Status check box to indicate confirmation of the verification for the customer Display This field displays the date on which the customer status is verified Optional Drop Down Select the reason for the status verification from the drop down list Mandatory Drop Down Select the category of the Fx customer from the drop down list By default system displays the value as Z as the Fx customer category which is defaulted at the time of customer addition The Z customer category is considered as the worst FX customer category The customer category is used for grading and rate calculation purpose The value in this field is defined at the back end as part of Day 0 setup Display This field displays the category of the customer For example Tax Paying Individual Church Foreign Corporate etc You can choose to set up multiple customer types to segregate the customers using the Customer Types Maintenance Fast Path CIMO08 option Further processing such as tax applicable Service Charges etc are levied based on the customer type Display This field displays the IC type of the customer based on the category to
133. er ID is verified Display This field displays the date of card delivery Display This field displays the brief description about the memo Click the Add button Type the search string and press the lt Tab gt key 3 4 Select the search criteria from the drop down list 5 6 Enter the relevant information Customer ID Verification History Change ORACLE Search Method Customer Short Name v Search String E Customer No 600132 Customer Name es Seq No Related record Seq No Created By Date Txn Type AVC Opening Created By Time Screen ID Delivery Special Instruction 7 Click the Ok button 8 The system displays the message Record Added Authorisation Pending Click Ok to Continue Click the Ok button ORACLE 1 34 CIM57 Customer Anniversary Maintenance Using this option you can block all the accounts of a customer If the customer is not able to show up on the anniversary date or the date maintained is expired the system will block the transactions from all the channels and branches This option allows tellers to maintain the future expiry date of Driving License Passport etc On expiry date of the documents system will block the customer This will happen at the BOD of anniversary date Definition Prerequisites e 8053 Customer Addition Modes Available
134. er identification across the bank covering all branches Based on the combination the system can identify the customer as an existing customer even when the customer opens a new account in another branch A social security number passport number birth certificate or corporate registration can be used as a customer IC Display This field displays the full name of the customer Mandatory Alphanumeric 16 Type the e mail ID of the customer 3 Click the Modify button 4 Select the search criteria from the drop down list and type the search string Backoffice User Definition ORACLE Search Criteria Customer Short Name M Search String Customer ID icy F Full Name ohn Howard Email id user Inquiry Payers Inquiry Status ALLOWED Service Rank A Service Rank Updated Date Terminal ID Casa Account Open Method Au Mobile Contractor l v ATM Lock Yes PC Lock Yes Identification Flag Done Identification Flag Change Date Identification Change Reason x Image Status With Image Record Details Input By Authorised By Last Mnt Date Last Mnt Action Authorised beol l Delete O Amend O authorize O Inquiry 5 Enter the required information in the User Inquiry tab User Inquiry ORACLE Backoffice User Definition Search Criteria Customer Short Name v Search String Customer ID IOs Full Name John Howard Email id user Inqui
135. er type from the drop down list The options are Customer Non Customer This field is enabled only if the Customer Complaint Request Log option is selected ORACLE Search Criteria Search String Full Name Contact Number Conditional Drop Down Select the search criteria to search for the customer from the drop down list The options are e Customer short name e Customer IC Identification criteria IC arrived at by the bank during customer addition e Customer ID Unique identification given by the bank This field is disabled if the Requester Type is Non Customer Mandatory Alphanumeric 20 Type the search string to search for a customer corresponding to the search criteria selected in the Search Criteria field If the search criterion is specified as customer s short name or IC then any of the letter s of the short name or IC can be entered The system displays the pick list of all those customers having those letters in their respective criteria Select the appropriate customer from the existing customer list For example The customer s short name is George Abraham One can search the above customer by entering Geo in the Search String field Display This field displays the ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated a
136. escription Field Name Search Method Search String Customer No Customer Name Txn Type Created By Time Screen ID i j Delivery Special Instruction O O modify Dele O cancel O amend O authorize inquiry o Clear Description Mandatory Drop Down Select the search criteria to search for a customer from the drop down list e Customer Short Name e Customer Ic e Customer Id Mandatory Alphanumeric 40 Type the search string according to the data entered in the Search Criteria field Display This field displays the unique identification number of the customer Display ORACLE Seq No Related Record Seq No Created By Date Txn Type Created By Time Screen ID Delivery Special Instruction This field displays the name of the customer Display This field displays the sequence number of the customer ID verification change The incremental serial number starting with 1 is displayed Display This field displays the sequence number for which the delivery status is to be changed or a memo is to be added Display This field displays the date on which the customer ID verification is changed Display This field displays the type of the transaction for which the customer ID is verified Display This field displays the time at which the customer ID verification is changed Display This field displays the ID of the screen in which the custom
137. etails from the drop down list Optional Drop Down Select the identification number for the verification of customer primary documents details from the drop down list Optional Numeric 20 Type the symbol number of the customer primary documents details Optional Numeric 15 Type the document storage number for the identification verification of the customer primary documents details Optional Numeric 10 Type the storage folder number ORACLE Secondary Document Details Method to Verify ID Document for ID verification Symbol No ID Verification Document Storage No Storage Folder No Txn Document Sending Date Judgement Date of Delivery ID Verification NO oO PP Ww Optional Drop Down Select the method to verify the customer secondary document details from the drop down list Optional Drop Down Select the identification number for the verification of the customer secondary documents details from the drop down list Optional Numeric 20 Type the symbol number of the customer secondary documents details Optional Numeric 15 Type the document storage number for the identification verification of the customer secondary documents details Optional Numeric 10 Type the storage folder number Display This field displays the date on which the transaction document is sent Display This field displays the status of the ID verification of the customer Display Th
138. f the customer with the account Acct Ccy Display This column displays the currency assigned to product under which the account is opened All the entries are posted in the account in the account currency The exchange rate values are defined and downloaded For example if the currency assigned to a CASA product is USD US Dollar the account opened under that product has USD as its account currency by default Avl Bal Display This column displays the available balance in the account in the account currency Avl Bal Lcy Display This column displays the available balance in the account in the local currency of the bank This balance is the amount available in the account to the customer for withdrawal including the hold funds and minimum balance but excluding the uncleared funds Combined Total Display Wihdrawal Balance This column displays the combined total withdrawal balance in the Acy account currency ORACLE Combined Total Display Withdrawal Balance Ley This column displays the combined total withdrawal balance in the account in the local currency of the bank All Balance Inquiry TD TD Details TD Linkage Details Resident TD Products Regualr 280000 00 280000 00 N aS ao eT i N ee Monthly Accrual payout Quarterly 99995720000366 N 0 00 Monthly Accrual payout Quarterly 99995720000455 ACCOUNT OPEN REQSOW IN 0 00 290000 00 Field Description Column Name
139. f the random number chart It is displayed in the YYYY MM DD HH MM SS format Display This field displays the latest unlock date and time of the random number chart It is displayed in the YYYY MM DD HH MM SS format Display This field displays the number of wrong passwords inputted by the customer Receipt Confirmation No Status Display This field displays the status of the receipt confirmation number ORACLE No of wrong input Display This field displays the number of wrong passwords inputted by the customer Column Name Description Receipt Confirmation No Information Number Display This column displays the system displays serial number for receipt confirmation number details Issue Date Display This column displays the Issue date of the receipt confirmation number Send Method Display This column displays the method by which the receipt number was sent The options are e Email e Postal Expiry Date Display This column displays the last valid date of the receipt confirmation number Service Type Display This column displays the service type Status Display This column displays the status of the receipt confirmation number Processing date Display This column displays the date on which the receipt confirmation number is processed Other Info ORACLE Contract Details Inquiry Search Criteria Customer Id Ic Full Name v Search String 602494 Home
140. f the short name or IC can be entered The system displays the ORACLE Full Name IC Type Agency Code Full Name Customer Blacklist Start Date Blacklist End Date pick list of all those customers having those letters in their respective criteria Select the appropriate customer from the existing customer list For example The customer s short name is George Abraham One can search the above customer by entering Geo in the search string field Display This field displays the ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system Display This field displays the full name of the customer The full name of the customer is defaulted from the Customer Addition Fast Path 8053 option Display This field displays the identification code of the customer A customer IC along with customer type is a unique method of customer identification across the bank covering all branches Based on the combination the system can identify the customer as an existing customer even when the customer opens a new account in another branch A social security number passport number birth
141. field is used to capture if the documents are provided or not Conditional mandatory if Provided is Y User Input YYYYMMDD This field will capture the date on which the documents are provided by the customer Optional Userlnput YYYYMMDD This field will capture the date after which document will no longer be valid Optional Userlnput This field is used to capture if the documents are verified or not Mandatory Drop Down Select the status of the document from the drop down list The options are e Not Received e Received e Waive e Returned For a mandatory document the status has to be either Received or Returned Optional Alphanumeric 120 Any remarks comments regarding the received documents from the customer Display This column displays the value as Y if the document is mandatory else N It is the default value for each document as maintained in the Document Plan Code Maintenance Fast Path ORS35 option 6 Modify the relevant document status ORACLE Click the Ok button The system displays the message Record Authorised Click the Ok button The system displays the message Transaction completed successfully Click the Ok button ORACLE 1 8 TDS05 Customer Special Tax Code Maintenance Using this option you can maintain special tax codes for a specified period at customer level After changing tax codes the additional tax 1 and additional tax 2 is applicable as mainta
142. finition Prerequisites e 8053 Customer Addition Modes Available Modify Cancel Amend Authorize Inquiry For more information on the procedures of every mode refer to Standard Maintenance Procedures To add customer ID verification maintenance 1 Type the fast path CIM54 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt Customer ID Verification Maintenance 2 The system displays the Customer ID Verification Maintenance screen Customer ID Verification Maintenance Customer ID Verification Maintenance Search Criteria Customer Short Name V search string Customer No E AIC Opening Date ee AIC Cancellation Date ee Person who verifiedID Person who creates Record Operator ID Operator ID Teller Name L Teller Name Person in Charge in Bank E E Person in Charge in Bank Transaction Type AIC Opening Customer Name Katakana Customer Name Kanji Date of Birth rr 7 Ea Zip Code y 7 Address Katakana Address Kanji Reason to use different name ID Verification Received Date fe Primary Document Details _ Secondary Document Details Method to Verify ID Method to Verify ID Document for ID verification Document for ID verification Symbol No Symbol No l ID Verification Document Storage No ID Verification Document Storage No i Storage Folder No Storage Folder No
143. from the drop down list Conditional Alphanumeric Six Type the employee id of the bank staff This field is enabled if the Staff check box is selected Conditional Pick List Select the business of the customer from the pick list The values displayed in the option are the business segments to which the customer s belong Each business type is defined in the Business Type Maintenance Fast Path CIM02 option Conditional Alphanumeric 252 Type the mother maiden s name This field is disabled if the Corporate option is selected in the Customer Type Class drop down list Address Details ORACLE r Customer Search Search Criteria Customer Name w Customer Type Class Individual w Customer Search Type Customer V ContactId CustomerId Full Name janes watyson First Name lanes Last Name Customer Details Address detis Address 12 Park Avenue New Lane State Tamil Nadu v Town City Erode Country INDIA v Country OF Residence INDIA Postal Code 401107 Phone Resi 022242222168 Mobile oonan envane concen som T to L o cose cer Field Description Field Name Description Address Mandatory Alphanumeric 35 Three Lines Type the address of the customer It has three lines for the address It accept character numbers and as special character State Mandatory Drop Down Select the name of
144. fter the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system Display This field displays the identification code of the customer A customer IC along with customer type is a unique method of customer identification across the bank covering all branches Based on the combination the system can identify the customer as an existing customer even when the customer opens a new account in another branch A social security number passport number birth certificate or corporate registration can be used as a customer IC Conditional Alphanumeric 40 Type the full name of the customer This field is enabled only if the Customer Complaint Request Log option is selected and the Requester Type is Non Customer For other options the system displays the full name of the customer The full name of the customer is defaulted from the Customer Addition Fast Path 8053 option Conditional Alphanumeric 23 ORACLE Type the contact number This field is enabled only if the Customer Complaint Request Log option is selected and the Requester Type is Non Customer Click the Add button Click on the criteria based on which log is to be maintained Select the search criteria from the drop down list and enter the search string and press the lt Tab gt key and select the customer from the pick list OR Select t
145. g field Tax 2 Optional Pick List Select the tax 2 code from the pick list ORACLE Additional Tax 1 Additional Tax 2 Reason Details Reason Description Reference Details Display This field displays the additional Tax 1 on Tax 2 code selected in the corresponding field Display This field displays the additional Tax 2 on Tax 2 code selected in the corresponding field Mandatory Drop Down Select the appropriate reason from the drop down list The reason codes are maintained using the Reason Codes Maintenance Fast Path BAM40 option Optional Alphanumeric 120 Type the additional details if any 10 Click the Ok button 11 The system displays the message Record Added Authorisation Pending Click the Ok button 12 The customer special tax codes are added once the record is authorised To view the customer special tax codes 1 Click the Inquiry button af oO DN Select the search criteria from the drop down list Enter the search string and select the appropriate record from the pick list Enter the financial year and select it from the pick list The system displays the details in the Tax Rate Change History tab Tax Rate Change History ORACLE Search Criteria tomer Id Search String 604452 J Customer Name TE ASE Customer ID Financial Year 2007 9 From Date lastozjz008 Lt 31 03 2008 Prorate From Effective Date Tax Rate Maintenance x zsjefanoe
146. generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system Display This field displays the identification code of the customer A customer IC along with customer type is a unique method of customer identification across the bank covering all branches Based on the combination the system can identify the customer as an existing customer even when the customer opens a new account in another branch A social security number passport number birth certificate or corporate registration can be used as a customer IC Display This field displays the full name of the customer The full name of the customer is defaulted from the Customer Addition Fast Path 8053 option Mandatory Radio Button Click on the appropriate option based on which the customer account relation inquiry is to be made The options are e Profitability Inquiry ORACLE e Asset Liability Report 3 Select the search criteria from the drop down list 4 Enter the search string and press the lt Tab gt key 5 Select the customer from the pick list Customer Account Relation Inquiry Zoom Inquiry Customer Information Search Criteria Customer Short Name v Search Str
147. gnature Selection Criteria v Customer IC Customer Type v Customer ID Field Description Field Name Description Image Type Mandatory Drop Down Select the image type from the drop down list It depends on whether you want to link the photograph or the signature of the customer By default the system displays the Signature option Selection Mandatory Drop Down Criteria Select the search criteria to search for the customer from the drop down list The options are e Customer IC Identification criteria IC arrived at by the bank during customer addition e Customer ID Unique identification given by the bank Customer IC Conditional Alphanumeric 30 Type the identification code of the customer A customer IC along with customer type is a unique method of customer ORACLE Customer Type Customer ID identification across the bank covering all branches Based on the IC and Customer Type the system can identify the customer as an existing customer even when the customer opens a new account in another branch A social security number passport number birth certificate or corporate registration can be used as a customer IC This field is enabled only if the Customer IC option is selected in the Selection Criteria field Conditional Drop Down Select the customer type from the drop down list You can choose to set up multiple customer types to segregate the customer s using the Customer T
148. he bank Customer Type Conditional Drop Down Class Select the customer type class from the drop down list The options are e Individual ORACLE Customer Search Type Customer ID Customer Full Name Customer First Name Customer Last Name e Corporate This field is enabled if the Customer Name option selected in the Search Criteria drop down list Mandatory Drop Down Select the search type of the customer from the drop down list The options are e Customer e Prospect e CRM Search If you select the Prospect or CRM Search option the system will directly search in the external system for matching records Conditional Numeric 10 Type the unique contact identification code This field is enabled if the Customer ID option is selected in the Search Criteria drop down list Conditional Alphanumeric 254 Type the full name of the customer This field is enabled if the Corporate option is selected in the Customer Type Class drop down list Conditional Alphanumeric 30 Type the first name of the customer This field is enabled if the Individual option is selected in the Customer Type Class drop down list It is mandatory to provide either the first name or the last name of the customer to search the details Conditional Alphanumeric 30 Type the last name of the customer This field is enabled if the Individual option is selected in the Customer Type Class drop down list It is mandatory to provid
149. he customer First Name Display This field displays the first name of the customer Middle Name Display This field displays the middle name of the customer Last Name Display This field displays the last name of the customer Zip Code Display ORACLE Address1 Address2 Address3 Prefecture City Ward Town Village Country Record Under Processing Salutation Full Name First Name Middle Name Last Name Name Status Name Status Update Date Zip Code Prefecture City Ward Town Village This field displays the zip code of the customer address Display This field displays the address of the customer Display This field displays the address of the customer Display This field displays the address of the customer Display This field displays the Prefecture of the customer Display This field displays the City Ward Town Village name of the customer Display This field displays the country name of the customer Optional Drop Down Select the salutation for the customer Display This field displays the full name of the customer Optional Alphanumeric 35 This field displays the first name of the customer Optional Alphanumeric 35 This field displays the middle name of the customer Optional Alphanumeric 35 This field displays the last name of the customer Display This field displays the status of the customer name Display This field
150. he customer Optional Check Box Select the Special Customer check box if the customer belongs to special category User templates having restricted access to transactions adhoc report inquiries generation can be defined for special category customers in the Template Profile Maintenance Fast Path SMMO01 option Conditional Check Box Select this check box if the customer is a staff member of the bank This field is enabled if the Staff option is selected from the Category drop down list in the Customer Addition Fast Path 8053 option Optional Check Box Select the Global check box if the customer has to be replicated to FLEXCUBE Corporate Module The CL Tracking Details tab will be enabled only if this check box is selected Optional Check Box Select the Member check box if the customer is a member of any association or club Optional Check Box Select the Keep In Office check box if the customer wants to direct the bank to hold his mails statements in the home branch The Keep In Office option allows the customer to direct his correspondence with the bank to be held in the home branch If the Keep In Office check box is selected in the Modify mode the Hold Mail Address tab is displayed with the alternate address This address cannot be modified By default the system displays the home branch address as the hold mail address Conditional Alphanumeric 20 Type the membership number of the custo
151. he customer address Optional Drop Down Select the country name from the drop down list Display This field displays the status of the address Display This field displays the date on which the address status is updated ORACLE Customer Information Maintenance Search Criteria Customer Short Name Search String abe IC ID Home Branch Full Name Short Name Kanji Detail D B Kana Detail S B Kana Detail Customer Current Detail Salutation Full Name First Name Middle Name Last Name Zip Code L Addressi laddress2 Address3 Prefecture City Ward Town Village Country Record Under Processing Salutation Full Name First Name Middle Name Last Name Name Status Name Status Update Date Zip Code z Prefecture E City Ward Town Village Ooaza Common name aza Chome laddress3 Country Address Status Address Status Update Date Record Details e By Authorized By Last Mnt Date Last Mnt Action Authorized E e O cancel O amei O O inquiry close clear_ Field Description Column Name Description Salutation Display This field displays the salutation of the customer Full Name Display This field displays the full name of t
152. he existing customer list For example The customer s short name is George Abraham One can search the above customer by entering Geo in the search string field Search Criteria Mandatory Drop down Select the search criteria to search for the customer from the drop down list The search criteria are as follows e Date of Birth YYYYMMDD e Home Phone e Mobile No Search String 2 Mandatory Alphanumeric Type the search string to search for a customer corresponding to the search criteria selected in the Search Criteria field If the search criterion is specified as customer s short name or IC then any of the letter s of the short name or IC can be entered The system displays the pick list of all those customers having those letters in their respective criteria Select the appropriate customer from the existing customer list For example The customer s short name is George Abraham One can search the above customer by entering Geo in the search string field Column Name Description Customer IC Display This column displays the identification code of the customer A customer IC along with customer type is a unique method of customer identification across the bank covering all branches Based on the combination the system can identify the customer as an existing customer even when the customer opens a new account in another branch A social security number passport number birth certificate or corpora
153. he pick list Mandatory Pick List Select the name of the state of the customer s permanent head quarter address from the pick list Mandatory Drop Down Select the name of the country of the customer s permanent head quarter address from the drop down list Mandatory Numeric 10 ORACLE Type the postal code of the customer s permanent head quarter address Email Optional Alphanumeric 40 internet Type the e mail ID of the customer Mobile Optional Numeric 20 Type the mobile number of the customer Mobile Optional Alphanumeric 40 Email ID Type the mobile email ID of the customer Hold Mail Address If the Keep In Office flag is set ON the customer statements advices should be sent to customer home branch address In this case the system defaults the address of the home branch as maintained in Branch Master Maintenance Fast Path BAMO3 option It will be used in statement advices generation for all the accounts of such customer s Search Criteria Customer ShortName ID Last Mnt Date LastMnt Action Delete 1 Cancel L Amend 1 Authonze Field Description Field Description Name ORACLE Address City State Country Postal Code Display This field displays the home branch address of the customer where the customer has opened the account The address can be mentioned in three lines Display This field displays the city name
154. he requester type from the drop down list Customer Contact Complaint log Maintenance Fa ea GFAP Customer Contact Complaint log Maintenance Customer Contact log C Customer Complaint Requestlog e Requester Type Full Name GEORGE Search Criteria Customer Short Name x Contact Number 1 123123123412341234 111 Search String GEORGE ID E0010 d 1c Log Details Loa Summary For C ntact Log Summ onic Reference Account Number Nature s Officer Id TSHWETALI Criteria v Contact Date 29 02 2008 ssal Measurement v Branch He Deatil Measurement x Log ID Status Open Channel E Target Date 01 01 1800 E Description Previous Next ad O modif Ope Om 6 Enter the relevant information in the Log Details tab Log Details ORACLE Customer Contact Complaint log Maintenance OW Customer Contact log Customer Complaint Requestlog Requester Type Full Name GEORGE PAU Search Criteria Customer Short Name v Contact Number 129123123412 Search String GEORGE ID eoo107 I r Log Details Loa Su taft Reference Account Number 000000000430 Nature Serice wl Officer Id TSHWETAL Criteria Account Inquiry 7 v Contact Date 29 02 2008 EE Measurement Saldo Balance x Branch
155. he system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking the ORACLE Contact Account Id Customer Type Class Customer First Name Customer Last Name Customer Full Name Contact Tel No Email Address Address Line 1 2 3 customer in the system Display This field displays the unique contact or customer identification code Display This field displays the class type of the customer Display This field displays the first name of the customer Display This field displays the last name of the customer Display This field displays the full name of the customer Display This field displays the contact telephone number of the customer Display This field displays the email address Display This field displays the customer address 3 Select the search criteria customer type class and customer search type from the drop down list 4 Type the search string based on the search criteria and click the Search button to search records based on the search criterion entered 5 The system displays a list of customer s that match the search criterion Offers Inquiry ORACLE Customer Search Search Criteria Customer Name z Customer Type Class Individual z Customer Search Type Customer z Customer Id Customer Full Name Customer
156. he system displays the Signature option Mandatory Drop Down Select the search criteria to search for the customer from the drop down list The options are e Customer short name e Customer IC Identification criteria IC arrived at by the bank during customer addition e Customer ID Unique identification given by the bank Conditional Alphanumeric 10 Type the identification code of the customer A customer IC along with customer type is a unique method of customer identification across the bank covering all branches Based on the combination the system can identify the customer as an existing customer even when the customer opens a new account in another branch A social security number passport number birth certificate or corporate registration can be used as a customer IC Conditional Drop Down Select the customer type from the drop down list You can choose to set up multiple customer types to segregate the customer s using the Customer Types Maintenance Fast Path CIMO8 option Further processing such as tax applicable Service Charges etc are levied based on the customer type This field is disabled if the Customer ID option is selected in the Selection Criteria field Conditional Alphanumeric 20 Type the ID of the customer The name of the customer is displayed in the adjacent field A customer ID is an identification number generated by the system after customer addition is completed succe
157. he value should be entered as 2099 Optional dd mm yyyy Pick List Type the date from which special tax code will be applicable or select it from the pick list The value should be a future date within the financial year Optional dd mm yyyy Pick List Type the date upto which the special tax code will be applicable or select it from the pick list The value should be greater than the From Date and within the financial year Mandatory Drop Down Select the date from which the tax should be computed from the drop down list The options are e Effective Date If this option is selected the tax will be computed from the date on which tax code changes e Last Taxable Date If this option is selected tax will be computed from the last taxable date Click the Add button Select the search criteria from the drop down list Enter the financial year Type the start and end date or select it from the pick list 3 4 5 Enter the search string and select the appropriate record from the pick list 6 7 8 Select the date from which the tax should be computed from the drop down list Customer Special Tax Code Maintenance ORACLE A Search Criteria Customer Id Search String 604942 ie Customer Name KEVIN MATHEW ons Financial Year 2009 Z From Date 01jo4j2009 ES Mo Dete sijosjzo10 JER Prorate From Effective Date Tax Rate Cha
158. hich can be achieved through SMS Definition Prerequisites e 8053 Customer Addition Modes Available Not Applicable To perform the customer search 1 Type the fast path 2000 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt CTI Customer Search 2 The system displays the CTI Customer Search screen CTI Customer Search ORACLE CTI Customer Search Search By Search String 1 Search By v Search String 2 Customer IC CustomerId FullName Customer Type Date of Birth MobileNo Home Phone Home Branch Postal Address ok __ _Fetch_ Field Description Field Name Description Select the search criteria to search for the customer from the drop down list The options are e Customer short name e Customer IC Identification criteria IC arrived at by the bank during customer addition e Customer ID Unique identification given by the bank e NLS Name e NLS Name Like Search String 1 Mandatory Alphanumeric Type the search string to search for a customer corresponding to the search criteria selected in the Search Criteria field If the search criterion is specified as customer s short name or IC then ORACLE any of the letter s of the short name or IC can be entered The system displays the pick list of all those customers having those letters in their respective criteria Select the appropriate customer from t
159. his document and accompanying software package as accurate as possible However Oracle Financial Services Software Limited makes no representation or warranties with respect to the contents hereof and shall not be responsible for any loss or damage caused to the user by the direct or indirect use of this document and the accompanying Software System Furthermore Oracle Financial Services Software Limited reserves the right to alter modify or otherwise change in any manner the content hereof without obligation of Oracle Financial Services Software Limited to notify any person of such revision or changes All company and product names are trademarks of the respective companies with which they are associated ORACLE
160. holder s relationship with the account E g Sole owner Joint holder etc Restriction Display If Yes option is selected in the Customer Restriction field then the customer is restricted Automatically all his accounts are restricted and only an authorised officer is allowed to inquire on the accounts If No option is selected in the Customer Restriction field restriction is removed accounts with customer restriction get unmarked Accounts with account restriction retain the restriction Restriction Type Display The type of restriction is Customer Restriction or Account Restriction Column Name Description TD Product Display The code assigned to CASA TD Loan product Product Name Display The name assigned to the CASA TD Loan product which is defined at the product level This is the product under which the CASA TD Loan account is opened Account Number Display The account number for which the user want to view the account details ORACLE Currency Display The currency assigned to the product at the product level under which the account is opened Account Title Display The name of the customer who holds the CASA TD Loan account Account Status Drop Down The current status of the account Account Blocked Display The status of the account No of Open Deposit Display The number of open deposit Relationship Display The account holder s relationship with the account E g
161. horities The tax proceeds are to be recovered from the customer The bank will deduct this tax amount from the redemption proceeds The tax is calculated based on the tax code attached to the account at the time of account opening Mandatory Alphanumeric 16 Type the tax identification number for the investor Mandatory Alphanumeric 40 Type the tax circle to which the unit holder belongs Mandatory Alphanumeric 40 Type the name of the father or the spouse Optional Check box Select the Resident check box to indicate that the investor resides in the selected country of domicile Mandatory Alphanumeric 40 Type the name of the contact person ORACLE Investor Services Customer Data Inquire Search Criteria Customer Short Name Search string EJ IC ID Home Branch Full Name T Fen EEE EATE T Fis Details Additional Details Identification Issue date Short Name o 11 1800 7 EA Identification Expiry Date s1800 Rae Broker Corporation Type Fee Category Fee Sub Category ROA Investor Account Number Preferred A c Default A c Relation __ Record Details Input By Authorized By Last Mnt Date Last Mnt Action Authorized Field Description Field Name Identification Issue date Identification Expiry Date Broker Corporation Type ok _ctese_ _ciear_ Description Mandatory Pick List dd mm yyyy Select the I
162. i Detail D B Kana Detail S B Kana Detail Customer Current Detail alutation F Full Name First Name Middle Name Last Name Zip Code ddressi ddress2 ddress3 Prefecture City Ward Town Village Country Record Under Processing Salutation 4 Full Name irst Name Middle Name ast Name Name Status ame Status Update Date Zip Code Prefecture City Ward Town Village oaza Common name Aza Chome ddress2 ddress3 Country w Address Status ddress Status Update Date Connect To Trillium Record Details Input By Authorized By Last Mnt Date Last Mnt Action Authorized E Kanji Details ORACLE Customer Information Maintenance Search Criteria Customer Short Name V Search String abe Ic ID Home Branch Full Name Short Name Kanji Detail D B Kana Detail S B Kana Detail Customer Current Detail Salutation Full Name First Name Middle Name Last Name Zip Code L Addressi Address2 Address3 City Ward Town Village Prefecture Country _ Record Under Processing Salutation Full Name First Name Mid
163. iated alert is sent to all the customers as and when the underlying event occurs while the customer registered and CASA account level alerts are sent to the customers who have registered for the same Using this option you can register for alerts and maintain various details required to provide the alert message service to customers The alert message can be sent either through SMS or Email or both You can also mark a time period for a customer within which no SMS alert messages will be sent This flexibility is provided for customers who do not wish to be disturbed during their office hours or early morning etc The SMS alerts queued during the do not disturb time range are sent to the customer after the end of set time range The alerts can be registered at customer level or at account level Customer is required to specify which all type of transactions and events have to be intimated through alert The transaction event triggers the alert generation For the specified event or transaction the system sends an alert message to the customer Definition Prerequisites e 8053 Customer Addition e Availability of customer accounts Modes Available Add By Copy Add Modify Delete Cancel Amend Authorize Inquiry For more information on the procedures of every mode refer to Standard Maintenance Procedure To register customer alerts 1 Type the fast path ETMO1 and click Go or navigate through the menus to Global Definition gt Clearing
164. ield Display This field displays the identification code of the customer A customer IC along with customer type is a unique method of customer identification across the bank covering all branches Based on the combination the system can identify the customer as an existing customer even when the customer opens a new account in another branch A social security number passport number birth certificate or corporate registration can be used as a customer IC Display This field displays the ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system Display This field displays the branch where the customer s account is opened It is maintained in the Branch Master Maintenance Fast Path BAM03 option Display This field displays the full name of the customer The full name of the customer is defaulted from the Customer Addition Fast Path 8053 option Display This field displays the short name of the customer The short name of the customer is defaulted from the Customer Addition Fast Path 8053 option The customer short name can be changed through the Change Customer Name I
165. ined in the Additional Tax Maintenance Fast Path BAM51 option The new tax codes are updated during BOD after remote authorisation During account opening if special tax code exists for the customer then the special tax code will be applicable for the account Note 1 If special tax code has to be maintained then tax waiver should be discontinued Both cannot coexist Note 2 You can only delete the special tax codes which have not been activated Definition Prerequisites e 8053 Customer Addition e BAM51 Additional Tax Maintenance Modes Available Add Modify Delete Cancel Amend Authorize Inquiry For more information on the procedures of every mode refer to Standard Maintenance Procedures To maintain customer special tax codes 1 Type the fast path TDS05 and click Go or navigate through the menus to Global Definitions gt Master gt Customer Special Tax Code Maintenance 2 The system displays the Customer Special Tax Code Maintenance screen Customer Special Tax Code Maintenance ORACLE Search Criteria Customer Short Name v Search String J Customer Name Customer ID Financial Year J From Date fon jorsisoo To Date 01 01 1800 Prorate From Tax Rate Reason Details Tax 1 I Tax2 ll Reason Description Additional Tax 1 Additional Tax 1 Reference Details Additional Tax 2 Additional Tax 2 Record Details Input By Authorized
166. ing fo E Profitability Inquiry Asset Liability Report 6 Click the Profitability Inquiry radio button to view the profitability details and click the OK button 7 The system displays the interest earned interest paid and charges details Profitability Inquiry The Profitability Inquiry option displays the fees charges levied on each account interest earned and paid ORACLE t Relation Inquiry Zoom Inq Customer Information Search Criteria Customer Short Name Search String geo is ID 0364 Ic 456666896 Full Name GEORGE PALI Based On Profitability Inquiry Asset Liability Report TOR TOR TOR TOR TDR IDR IDR IDR IDR TOR 63000000003360 63000000004360 63000000005360 63000000006360 63000000007360 63000000008360 63000000009360 70000000108360 70000000109360 70000000115360 rojo ocTol ol co oo oo O oO o o o oo o o o Sofo ooo co Sofo oo 2 1 2 Field Description Column Name Description Account Display Number This column displays all the accounts held by the customer Fees Charges Display This column displays the total fees and various charges levied on each account from the date of the account opening Interest Display Earned This column displays the total debit interest i e the interest earned by the bank against the account This interest is an income for the bank Interest Paid Displ
167. ion number of the user who has authorise the changed customer ID 3 Select the search criteria from the drop down list and press the lt Tab gt key 4 Enter the search string and press the lt Tab gt key 5 Select the customer from the pick list ORACLE 6 Select the inquiry transaction from the drop down list Customer ID Verification History Inquiry ifi n in O W amp Search Method Customer Short Name Search String E Inquiry Txn AAC Opening Customer No 601728 A C Opening Date EA A C Cancellation Date EA 7 Click the Ok button 8 The system displays the history of customer verification details ORACLE 1 48 C1502 Offers Inquiry Using this option you can retrieve the offers maintained in CRM and capture responses for various offers made towards existing Oracle FLEXCUBE customers In case of a nonexistent customer this option will enable you to capture basic information required to create a lead for the interest expressed by them The lead details are maintained in the Create Lead Fast Path C1503 option Note The validations provided in this option are based on Oracle FLEXCUBE Definition Prerequisites e C1500 Assisted Account Opening Modes Available Not Applicable To view the offers available for the selected customer 1 Type the fast path C1502 and click Go or navigate through the menus to Transaction Processing gt Internal Transactions gt Others
168. is a unique method of customer identification across the bank covering all branches Based on the combination the system can identify the customer as an existing customer even when the customer opens a new account in another branch A social security number passport number birth certificate or corporate registration can be used as a customer IC ID Display This field displays the ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system Full Display Name This field displays the full name of the customer By default the system displays the name as entered in the Customer Addition Fast Path 8053 option Short Display Name e This field displays the short name of the customer By default the system displays the name as entered in the Customer Addition Fast Path 8053 option Home Display Branch This field displays the code of the branch where the customer account is opened These short names are maintained in the Branch Master Maintenance Fast Path BAMO3 option Alert Mandatory Drop Down Type Select the alert type from the drop down list The options are e Customer level This op
169. is field displays the date of card delivery Display This field displays whether card verification is completed or not If this check box is selected it indicates that the verification of the ID is completed Click the Modify button Select the search criteria from the drop down list Enter the search string press the lt Tab gt key The system displays the customer details Enter the other relevant information Customer ID Verification Maintenance ORACLE Search Criteria Customer Short Name Search String Customer No CD AC Opening Date j A C Cancellation Date Person who verifiedID r34 Operator ID Teller Name Person in Charge in Bank Person who creates Record Operator ID Teller Name Person in Charge in Bank Transaction Type Jpening Customer Name Katakana Customer Name Kanji Date of Birth Zip Code Address Katakana Address Kanji 187 0671956 E 5476567 Reason to use different name ID Verification Received Date 1570172008 FE 20 Primary Document Details Method to Verify ID Document for ID verification 20 rs ID Verification Document Storage No a2 if 213 Symbol No Storage Folder No fis Park Avenue Woodlands i Marriage Secondary Document Details Method to Verify ID Document for ID verification Symbol No ID Verification Document Storage No fi fis Storage Fo
170. is updated 6 Modify the relevant information and click the Ok button 7 The system displays the message Record Modified Authorisation Pending Click Ok to Continue ORACLE 1 36 BAM64 Customer Account Nominee Cross Reference Using this option allows you to link a nominee ID pre defined to a customer This option is used to link a nominee to individual CASA or Term Deposit accounts of the selected customer and can also be used for defining nominee for individual deposits under the Term Deposit account of the customer More than one nominee can also be linked to a customer Definition Prerequisites e 8053 Customer Addition e BA438 Nominee Master Maintenance e Existence of customer accounts Modes Available Add Modify Delete Cancel Amend Authorize Inquiry For more information on the procedures of every mode refer to Standard Maintenance Procedures To add customer account nominee details 1 Type the fast path BAM64 and click Go or navigate through the menus to Global Definitions gt Master gt Customer Account Nominee Cross Reference 2 The system displays the Customer Account Nominee Cross Reference screen Customer Account Nominee Cross Reference ORACLE Customer Account Nominee Cross Reference Customer Information Search Criteria Customer Short Name Search String Cust IC ID A Home Branch Full Name Short Name Cross Reference details CASA Account
171. is will be enabled for individual customers ORACLE By default the system displays the name as maintained in the Customer Addition Fast Path 8053 option Lock Optional Check Box Registration Select the appropriate check box to register a customer for lock registration The option are e ATM e B e POS e IVR The check boxes ATM POS and IVR are disabled and are for future use RVT Info Search Criteria Customer ShortName iv Search String EJ IC ID Home Branch Full Name ShortName Basic Information Mailing Address T Permanent Registration Address I Hold Mail Address Corporate Customer Info Other Details CL Tracking Details Customer MIS Info Composite MIS Info Individual Customer Info Authorized By Last Mnt Date Last Mnt Action Delete canc A Amend Authorize Field Description Column Name Description RVT Type Display ORACLE This column displays the value tag type of the customer The RVT types maintained in the RVT definition RVT Optional Pick List Select the RVT type from the pick list It can be selected by manual option or GEFU upload Last Updated By Display This column displays whether RVT is updated manually or GEFU upload 9 Click the Ok button 10 The system displays the UDF Details screen For more information refer to the Introduction Manual 11 The system displays the message Record Modified Authorisa
172. ist Click the Val Customer button The system will validate the existence of the customer using the above combination 5 The system displays the message This is a new Customer Click the OK button OR The system displays the message This is an existing Customer The system will disable the addition process 6 Enter the contact details address details and the personal information of the customer Customer Addition ORACLE Home Branch HO v Customer IC 121211000 Category INDIVIDUAL CIF Type Customer IC Type e Language ENG Customer ID Full Name KEVIN MATHEW First Name Middle Name Last Name Salutation Mr v kevin MATHEW Short Name KEVIN MATHEW Address Park Avenue D Town City Mumbai MI State Madya Pradesh x Country INDIA Nationality INDIA v Country of Residence INDIA v Zip 400107 Birth Reg Date asiiziiseo ES Resi Phone No 022 I 40110 4441 Customer Education B TECH v Mobile No osersazao Email ID iKevin aol com Gender m Marital Status Single v Staff Employee Id Business SERVICES Profession BANKSERVICE Mother s Maiden Name Sameul Click the Ok button The system displays the unique customer identification number Click the Ok button The system displays the message Do you want to continue with Customer Document Maintenance
173. ist It is the date on which the company s financial information was last updated Mandatory Numeric 13 Two Type the authorised capital amount invested on the company The currency is dependant upon place of incorporation Mandatory Numeric 13 Two Type the Paid off capital amount The currency is dependant upon place of incorporation Mandatory Numeric 13 Two Type the net profit or loss incurred during the previous financial year The currency is dependant upon place of incorporation Mandatory Numeric 13 Two Type the net profit or loss incurred during the year before the previous financial year The currency is dependant upon place of incorporation Mandatory Alphanumeric 40 Type the name of the company s auditor The currency is dependant upon place of incorporation Optional Alphanumeric 40 Type the name of the company s auditors if there is more than one auditor ORACLE Company Business Finandal Major Shareholder Names Search String IC Nationality Share Holding Contact Number Tax Identification No Relationship Field Description Authorized By Last Mnt Date Amend 1 Authorize Field Name Description Major Mandatory Alphanumeric 40 Shareholder The field will capture the name of the shareholder Names Nationality Mandatory Picklist Share
174. ize Inquiry 6 Enter the relevant information in the Relationship Details tab Relationship Detail ORACLE Customer To Customer Rel Search Criteria Customer Short Name i Search String a Related Customers Relationship Detail Search Criteria Customer Short Name i Search String 4 m Customer Id foss oo Name Ja DRAUDIMAS Related Customer Id pos Cts Name Ja DRAUDIMAS Relation Code fi ve fraternal uncle Inverse Relation Code fi ftem S SSS Share Holding 0 00000 Record Details Input By Authorized By Last Mnt Date Last Mnt Action Authorized E Co ok oe J oer Modify C Delete Cancel Amend Authorize Inquiry Field Description Field Name Description Search Mandatory Drop Down Criteria Select the search criteria from the drop down list The options are e Customer Short Name Short name of the customer e Customer IC Identification given by a central authority e Customer ID Unique identification given by the bank Search Mandatory Alphanumeric 20 String Type the search string to search for a customer corresponding to the search criteria selected in the Search Criteria field If the search criterion is specified as customer s short name or IC then any of the letter s of the short name or IC can be entered For example The customer s short name is George Abraham One can search the above customer by entering
175. k Go or navigate through the menus to Transaction Processing gt Customer Transactions gt Thumb Print Interface 2 The system displays the Thumb Print Interface screen Thumb Print Interface ORACLE Thumb Print Interface Customer Id l sean J conce clear Field Description 3 _ N OS Oe ND e Connect the thumb scanner to the system Click the Scan button The system displays the message Please Insert The Card Insert the smart card in the scanner and click the Ok button The system displays the message Sensor Feedback Scan the thumb impression of the customer on the sensor The system displays the message Verification Successful Click the Ok button The system displays the customer account numbers Click the appropriate account number Once the account number is selected the customer session is started Enter the fast path for the required transaction The account details are automatically populated on the screen Note If the thumb verification is not successful then the user will be prompted for dual authorization If the user clicks the Cancel button then the transaction is aborted If Ok button is ORACLE clicked then user has to enter the supervisor login details Once the login details are verified then user can proceed with the transaction else the transaction is aborted ORACLE 1 16 Customer Based Transactions Oracle FLEXCUBE provides the comprehensive
176. klist Restriction Maintenance Modes Available Add Modify Delete Cancel Amend Authorize Inquiry To blacklist restriction information 1 Type the fast path CIM25 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt Customer BlackList Details 2 The system displays the Blacklist Restriction Maintenance screen Blacklist Restriction Maintenance Offence Level Offence Description Customer Addition Behavior r Account Opening Behavior CASA TD Loan Transaction Behavior Authorized Record Details Authorized By Last Mnt Date Last Mnt Action Field Description Field Name Description Mandatory Drop down Numeric Three Select the blacklist offence level If it is a existing Offence Level then a warning message This is a Offence Level ORACLE Offence Description Customer Addition Behaviour CASA TD Loan Transaction Behaviour existing Offence Level will be shown Mandatory Character 120 Enter the description for the offence Mandatory Drop down This field is used to define customer addition behavior with following values e Allow e Reject e Override Mandatory Drop down This field is used to define CASA account opening behavior with following values e Allow e Reject e Override Mandatory Drop down This field is used to define T
177. klist restriction maintenance FP CIM25 then the value of offence level in CIM19 will be 2 Medium The options are e 1 e 2 e 3 e High e Low Optional Alphanumeric 120 Type an appropriate reason for black listing the customer Optional Alphanumeric 120 Type any additional information for black listing the customer Click the Add button Select the search criteria from the drop down list Enter the search string and press the lt Tab gt key Select the customer from the pick list Enter the other relevant details ORACLE Customer Blacklist Details 12345 cl v ADITYA SABNIS 21 09 2013 E 1High 8 Click the Ok button 9 The system displays the message Record Added Authorisation Pending Click the Ok button 10 The customer black list details are added successfully once the record is authorized ORACLE 1 27 CIM20 Investor Services Customer Data Inquire FLEXCUBE Investor Services FIS is a comprehensive multi currency shareholder servicing solution for Mutual Funds Using this option you can make inquiries on the customer s data pertaining to FIS system It automates all Transfer Agent functions within a mutual fund company All the mandatory information required by the FIS system has to be maintained in Oracle FLEXCUBE Definition Prerequisites e BAMOS8
178. lace of Optional Alphanumeric 16 Incorporation Type the name of the place where the company was incorporated Country of Mandatory Picklist Incorporation Select the country of incorporation No of Optional Numeric Three ORACLE Partners Directors Parent Company Apex Holding Company Contact Person Contact Person Designation Business Type the number of partners or directors of the company Optional Alphanumeric 40 Type the name of the parent company if any Optional Alphanumeric 40 Type the name of the apex holding company Optional Alphanumeric 40 Type the name of the company s contact person Optional Alphanumeric 40 Type the designation of the company s contact person Internal Credit Rating Business License No Bank Name 1 Business Comencement Date 21 09 2013 Zam Business License Expiry Date Bank name 2 Nature Of Business 3 3 Authorized By Last Mnt Date Authorize Cancel J Amend Field Description Field Name Internal Credit Rating Description Mandatory Alphanumeric 15 Type the internal credit rating assigned to the corporate customer by the bank ORACLE Business Commencement Date Business License No Business License Expiry Date Banker Name 1 Banker Name 2 Nature of Business Financial Mandatory Pick List dd mm yyyy Select the commenceme
179. lacklist Expiry Date jis 108 2008 C Description Rehabilitation from BCA Field Description Field Name Description DHN Blacklist Mandatory Drop Down Select the DHN blacklist type from the drop down list DHN Blacklist Expiry Date Mandatory Pick List Select the DHN blacklist expiry date from the pick list Description Optional Alphanumeric 120 Type the description for the DHN blacklisting if required DHIB Details ORACLE Customer Blacklist Details Modification Action Account Type Conventional Income Tax No Full Name EKKO LAKHIM Birth Reg Date 1o01 n ES r DHN Details Customer Name Address an ReferenceNo al Bank Code DHN Details DHIB Details SP Status sp1 x SP Expiry Date 15 02 2008 ES Description a e Cx Cle Field Description Field Name Description SP Status SP Expiry Date Description Mandatory Drop Down Select the DHIB blacklist SP status from the drop down list Mandatory Pick List Select the DHIB blacklist expiry date from the pick list Optional Alphanumeric 120 Type the description for the DHIB blacklisting if required 6 Click the Ok button 7 The system displays the message Record Successfully updated Click the Ok button ORACLE 1 39 ETM01 Customer Alerts Registration Alerts can be categorized as bank initiated CASA account level and customer level alerts The bank init
180. lays the under processing Kana name of the customer Display This field displays the status of the customer address The options are e Valid e Invalid e Under Processing Display This field displays the date on which the status of the address is updated It is displayed in the YYYY MM DD HH MM format Display This field displays the zip code of the customer address Display This field displays the under processing zip code Display ORACLE Address Under Processing City Name City Name State name State Name Kana Address Kana Address Address Under Processing City Name City Name State Name State Name Other Info Phone No Mobile CIF Opening Date CIF Block Flag This field displays the Kanji address of the customer Display This field displays the under processing Kanji address of the customer Display This field displays the Kanji city name Display This field displays the under processing Kanji city name Display This field displays the Kanji state name Display This field displays the under processing Kanji state name Display This field displays the Kana address of the customer Display This field displays the under processing Kana name of the customer Display This field displays the Kana city name Display This field displays the under processing Kana city name Display This field displays the Kana state name Display
181. ld Name Description Customer Id Display This field displays the ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system This field displays the full name of the secondary customer who shares a relationship with the primary customer The full name of the customer is defaulted from the Customer Addition Fast Path 8053 option ORACLE Name Relation Display This field displays the relationship name of the secondary customer with the primary customer Replicated Display This field displays whether the customer is replicated 5 Double click the record to view the relationship details 6 Click the Close button ORACLE 1 20 C1162 Combined Statement Plan Using this option you can prepare a combined statement of customer accounts You can maintain instructions for providing a single statement to customer s who own multiple accounts Each combined statement plan must have at least two accounts associated with it An account cannot be included in more than one statement plan A plan number is given to each combination of accounts that are associated with a plan Closed accounts cannot
182. ld is enabled only if the Customer Complaint Request Log option is selected Mandatory Pick List dd mm yyyy Select the date of customer request complaint from the pick list This date should be greater than or equal to the current date By default the system displays the current process date Conditional Drop Down Select the appropriate measurement value based on the option selected in the criteria field from the drop down list This field is enabled only if the Customer Complaint Request Log option is selected Display This field displays the short name of the branch where contact with the customer was made Conditional Drop Down Select the option based on the value selected in the Measurement field from the drop down list This field is enabled only if the Customer Complaint Request Log option is selected Display This field displays the Log Id of the request which gets generated at the time of capturing the request Conditional Drop Down This field displays the status of the complaint In the Add mode it displays the default status value as Open The options are e Open e Process e Closed This field is enabled in the Modify mode ORACLE Channel Mandatory Drop Down Select the channel through which the request has been raised from the drop down list The options are Branch Cash work Access Centre ATM HP Banking Target Date Conditional Pick List dd mm yyyy Select the target d
183. lder No Txn Document Sending Date 15 01 2008 EG Judgement NORMAL Record Details Date of Delivery 16 01 2008 IR 10 Verification Input By Authorized By Last Mnt Date Last Mnt Action Authorized 8 Click the Ok button ok close clear_ 9 The system displays the message Record Modified Authorisation Pending Click Ok to Continue Click the OK button ORACLE 1 33 CIM56 Customer ID Verification History Change The Customer ID Verification History Change option is used to change the history of the verification done on the selected customer account Definition Prerequisites e 8053 Customer Addition Other Prerequisites Not Applicable Modes Available Add Modify Cancel Amend Authorize Inquiry For more information on the procedures of every mode refer to Standard Maintenance Procedures To add customer ID verification history change 1 Type the fast path CIM56 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt Customer ID Verification History Change 2 The system displays the Customer ID Verification History Change screen Customer ID Verification History Change ORACLE Customer ID Verification History Chang Customer No f Search Method Customer Short Name v Search String Customer Name Seq No rilatine C Crested sy oste Field D
184. le on the group or customer Mandatory Numeric 9 Two Type the secured clean risk limit available to the customer If the customer is a part of a group then this limit has to be less than or equal to Secured Clean Risk Limit Mandatory Numeric 9 Two Type the secured pre settlement risk limit PSTL available on the group or customer Mandatory Numeric 9 Two Type the secured pre settlement risk limit PSTL available on the customer If the customer is a part of a group then this limit has to be less than or equal to Secured PSTL Risk Limit Mandatory Pick List dd mm yyyy Select the AFL Issuance date from the pick list Mandatory Pick List dd mm yyyy Select the AFL Expiry date from the pick list Mandatory Pick List dd mm yyyy Select the AFL Effective date from the pick list Mandatory Pick List dd mm yyyy Select the last renewal date from the pick list ORACLE Unadvised Optional Check Box Select the Unadvised check box if all limit facilities to a customer across FLEXCUBE has been suspended and any credit that is to be forwarded to the customer has to be under authorisation Documentation Optional Check Box Complete Select the Documentation Complete check box if all the documents have been received Customer MIS Info This screen enables the user to link MIS codes at the customer level Search Criteria Customer Short Name A Search Sting J 7 IC ID Home
185. ls e the account details opened under various products like CASA TD etc e the beneficiary details e the transaction limits maintained for the customer e the password details and the customer account status Definition Prerequisites e 8053 Customer Addition Modes Available Not Applicable To maintain contract details 1 Type the fast path C1001 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt Contract Details Inquiry 2 The system displays the Contract Details Inquiry screen Contract Details Inquiry ORACLE Contract Details Inquiry Search Criteria Search String Ic f Home Branch Full Name Short Name Basic Information Mail Related Account No Beneficiary Transaction Limit Password Info Other infol Account No Sex Contract No Male Female Date Of Birth Age Name Kanji Name Kanji Name Under Process Name Status Name Status Updated Date Kana Name Kana Name Under Process Address Add Status Status Updated Date Zip Code Zip Code Under Process Kanji Address Kana Address Address Address Under pape Under Processing Address Processing Kanji Address City Name State State State Name Name Name City Name City Name Other Info Phone No Mobile CIF Opening Date 4 CIF Block Flag Identification Flag Identification Flag Updated Date Service Ra
186. m the pick list Registration Optional Alphanumeric 15 no Type the registration number of the corporate customer Signatories Name Optional Alphanumeric 40 Type the names of the authorised signatories of the corporate customer Designation Optional Alphanumeric 40 Type the designations of the authorised signatories of the corporate customer Directors Partners Name Optional Alphanumeric 40 Type the list of names of the directors or partners of the corporate customer CL Tracking Details The CL Tracking Details tab enables the bank to maintain the customer central liability information The central liability CL tracking is done in FLEXCUBE Corporate A sequence of actions needs to be performed to define the Central Liability enable it to be effective When a customer is not a part of a group the group level limits such as FX Clean Risk Limit Secured Clean Risk Limit Secured PSTL Risk Limit etc are same as that of customer level limits such as Customer FX Clean Risk Limit Customer Secured Clean Risk Limit Customer Secured PSTL Risk Limit etc When the customer is a part of a group then the liability number selected entered should be the group liability number For example Customer A and Customer B belong to group Z In this case all the three customer s including the group are defined as separate customer s in FLEXCUBE Retail each having its own FLEXCUBE Customer ID When defining group Z the group level limit
187. maintain a note on preferences or special status of a customer which can help in dealing with the customer appropriately at any point of time A memo maintained at the customer level is applicable for all accounts held by a customer for which this customer is the primary customer Customer Memo is a string attached at the customer level which can be displayed when the teller does transactions on Oracle FLEXCUBE branch If the memo severity is high the memo is automatically displayed when performing a transaction from branch and the system will enforce an authorisation In case of a low severity memo the teller can choose to see the memo and the authorisation requirement is not enforced However system will not validate the existence of memo in case of batch upload Note This transaction is automatically authorised Definition Prerequisites e 8053 Customer Addition e Customer Account should be opened Modes Available Add By Copy Add Modify Delete Cancel Authorize Inquiry For more information on the procedures of every mode refer to Standard Maintenance Procedures To add the customer memo 1 Type the fast path CIM13 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt Customer Memo Maintenance 2 The system displays the Customer Memo Maintenance screen Customer Memo Maintenance ORACLE r Customer Information Search Criteria Customer Shor
188. mber unique to a customer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system Display This field displays the branch where the customer s account is maintained It is maintained in the Branch Master Maintenance Fast Path BAM03 option Display This field displays the full name of the customer The full name of the customer is defaulted from the Customer Addition Fast Path 8053 option Display This field displays the short name of the customer The short name of the customer is defaulted from the Customer Addition Fast Path 8053 option The customer short name can be changed through the Change Customer Name IC Number Fast path 7101 option Click the Modify button Select the search criteria from the drop down list Type the search string press the lt Tab gt key The system displays a list of customer s that match the search criterion Select the customer from the pick list The customer details are displayed in the screen Customer Information Master Maintenance ORACLE Natural Guardian 8 Modify the relevant information
189. mer Mandatory Radio Button Click the appropriate option to select the gender of the customer The options are e Male e Female This field is disabled for corporate customers Mandatory Drop Down Select the marital status of the customer from the drop down list The marital status is defaulted from the Customer Addition Fast Path 8053 option This field is disabled for the corporate type customer Conditional Numeric Two Type the number of spouses of the customer This field is enabled only if the Married option is selected from the Status field Mandatory Drop Down Select the profession code of the individual customer from the drop down list These codes are maintained in Profession Codes Maintenance Fast Path CIM04 option ORACLE Annual Income Category Amount Lower Limit Amount Upper Limit Optional Drop Down Select the annual income slab under which the individual customer falls from the drop down list These income slabs are defined in the Income Slabs Maintenance Fast Path CIMO6 option Display This field displays the lower limit of the income slab depending upon the Annual Income Category selected The lower limit of the income slab is specified in the Income Slabs Maintenance Fast Path CIM06 option This is the least income a customer should have to fall in this income slab Display This field displays the upper limit of the income slab depending upon the
190. mer if he is a member of any association or club This field is enabled only if the Member check box is selected Optional Drop Down Select the report group to which the customer belongs from the drop down list There could be a maximum of three report groups to which a customer can belong This is provided for information only and has no processing implications ORACLE Income Tax No Officer Id Language Guardian Type Employee ID Default Acct No Employer Code Minor Status Restricted Optional Alphanumeric 20 Type the identification number of the customer provided by the Income Tax Department for the purpose of tracking tax liabilities Optional Drop Down Select the Officer Id from the drop down list It is the ID of the officer who entered the customer details or the ID of the relationship manager who has been assigned to the customer Mandatory Drop Down Select the language from the drop down list It is the customer s preferred language while communicating with the bank Display This field displays the type of the guardian A guardian is required when the customer is a minor The options are e No Guardian The system displays this option when the customer does not have a guardian By default the system displays this option when the customer is a major e Natural Guardian The system displays this option when the parents of the customer are his guardians e Legal Guardi
191. nge History Tax Rate Reason Details Tax1 B Tax 2 isd Reason Description Additional Tax 1 Additional Tax 1 Reference Details Additional Tax 2 Additional Tax 2 of Record Details Input By Authorized By Last Mnt Date Last Mnt Action Authorized 9 Enter the relevant details in the Tax Rate Maintenance tab Tax Rate Maintenance ORACLE Tax Rate Search Criteria ustomer Id Search String 604942 Customer Name KEVIN MATHEW Customer ID 604942 Financial Year 2009 From Date oijoayzo09 ES To Date Prorate From Effective Date v ax Rate Change History Tax 1 Additional Tax 1 Additional Tax 2 000 10 0 000 E Tax2 Additional Tax 1 Additional Tax 2 my siosizo10 Reason Details Reason Description CUSTOMER REQUEST Reference Details Documents Submitted Record Details Input By Authorized By Last Mnt Date Last Mnt Action Authorized Field Description This field displays the additional Tax 1 on Tax 1 code selected in the This field displays the additional Tax 2 on Tax 1 code selected in the Field Name Description Tax Rate Tax 1 Optional Pick List Select the tax 1 code from the pick list Additional Tax 1 Display corresponding field Additional Tax 2 Display correspondin
192. nk Terminal ID Application No Image Status Flag Opening Method CASA A C Opening Method Close Clear Field Description Field Name Description Search Criteria Mandatory Drop Down Select the criteria to search for the customer from the drop down list The options are e Customer short name e Customer IC Identification criteria IC arrived at by the bank during customer addition e Customer ID Unique identification given by the bank Search String Mandatory Alphanumeric 20 Type the search string to search for a customer based on the criteria selected in the Search Criteria field If the search criterion is specified as customer s short name or IC then any of the letter s of the short name or IC can be entered The system displays the pick list of all those customers having those letters in their respective criteria Select the appropriate customer from the existing customer list ORACLE For example The customer s short name is George Abraham One can search the above customer by entering Geo in the search string field IC Display This field displays the identification code of the customer A customer IC along with customer type is a unique method of customer identification across the bank covering all branches Based on the combination the system can identify the customer as an existing customer even when the customer opens a new account in another branch A social sec
193. nquiry Zoom Inquiry 2 The system displays the Customer Account Relation Inquiry Zoom Inquiry screen Customer Account Relation Inquiry Zoom Inquiry omer Account Relation Inquiry Z Search Criteria v Search String L e ID pat p B Profitability Inquiry Asset Liability Report ORACLE Field Description Field Name Description Search Mandatory Drop Down Criteria Search String Full Name Based On Select the search criteria to search for the customer from the drop down list The options are e Customer short name e Customer IC Identification criteria IC arrived at by the bank during customer addition e Customer ID Unique identification given by the bank Mandatory Alphanumeric 20 Type the search string to search for a customer corresponding to the search criteria selected in the Search Criteria field If the search criterion is specified as customer s short name or IC then any of the letter s of the short name or IC can be entered The system displays the pick list of all those customers having those letters in their respective criteria Select the appropriate customer from the existing customer list For example The customer s short name is George Abraham One can search the above customer by entering Geo in the search string field Display This field displays the ID of the customer A customer ID is an identification number
194. nt Date Last Mnt Action Authorized g O O C Amen o O oem Field Description Field Name Description Generation Date Mandatory Numeric Two Type the date on which the combined statements should be generated If the date is specified as 15 then the statements will be generated on the 15th of every month for the previous month Statement Mandatory Alphanumeric 35 Address Type the address where the combined statements should be sent This address can differ from the customer account address City Optional Alphanumeric 35 Type the name of the city This field is part of the Statement Address State Optional Alphanumeric 35 Type the name of the state This field is part of the Statement Address Country Mandatory Pick List Select the country name from the pick list This field is part of the Statement Address ORACLE Optional Alphanumeric Six Zip Type the zip code Accounts Search Criteria ustomer Short Name Search String ID 604940 Ic 121212112 Full Name EDWARD CULLENS D Statement Frequency Month Statement Plan Id 2 Address accounts Included Type Plan 06049400000016 N cH 1 Details 06049400000029 N cH a Details 99993010001244 nN To 2 Summary User Defined Fields m Record Details Input By Authorized By Last Mnt Date Last Mnt Action Authorized ad O O men O 1ng o Field Description Field Name Description Account No Dis
195. nt date of the business from the pick list The date can also be selected from the calendar Mandatory Alphanumeric 16 Type the customer s business license number Mandatory Pick List dd mm yyyy Select the expiry date of the business from the pick list This expiry date has to be greater than the business commencement date The date can also be selected from the calendar Mandatory Alphanumeric 40 Type the name of the corporate customer s bank Optional Alphanumeric 40 Type the name of the corporate customer s bank if there is more than one bank Optional Alphanumeric 120 Type the description for the nature of the business Search String Ic Net Worth of Company Authorised Capital Net Profit Loss Last Year Date of Last Fin Info Update 21 09 20 Paid up Capital 0 00 Net Profit Loss Year Before 0 00 Auditor Name 1 Auditor Name 2 Last Mnt Date Last Mnt Action Gancel _ Amend 11 Authorize Q ORACLE Field Description Field Name Net Worth of Company Date of Last Fin Info Update Authorised Capital Paid up Capital Net Profit Loss last Year Net Profit Loss Year Before Auditor Name 1 Auditor Name 2 Shareholders Description Mandatory Numeric 13 Two Type the net worth of the company Mandatory Pick List dd mm yyyy Select the date of last financial information update from the pick l
196. ntification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system Display This field displays the identification code of the customer A customer IC along with customer type is a unique method of customer identification across the bank covering all branches Based on the combination the system can identify the customer as an existing customer even when the customer opens a new account in another branch A social security number passport number birth certificate or corporate registration can be used as a customer IC Display This field displays the full name of the customer The full name of the customer is defaulted from the Customer Addition Fast Path 8053 option Display This field displays the serial number of the memos The memo number is auto generated at the time of memo addition Maximum four memos are allowed at the customer level Mandatory Drop Down Select the severity level from the drop down list A memo can be sent with two types of severity levels The options are e High If the high severity memo is attached to the account all the branch transactions on the account will require authorisation from the supervisor
197. obile No Email ID Gender Marital Status Staff Employee Id Mandatory Alphanumeric 35 Type the address of the customer It has 3 lines for the address It accept character numbers and as special character Mandatory Drop Down Select the name of the town or city where the customer resides from the drop down list This can be configured to be optional if the bank so desires Mandatory Drop Down Select the name of the state where the customer resides from the drop down list Mandatory Drop Down Select the name of the country where the customer resides from the drop down list Mandatory Drop Down Select the nationality of the customer from the drop down list Mandatory Drop Down Select the customer s country of residence from the drop down list Mandatory Alphanumeric 10 Type the zip code of the city where the customer resides Mandatory Pick List dd mm yyyy Select the birth date in case of the individual customer or the registration date in case of a corporate customer Based on the details entered in this field the system identifies a customer as a major or a minor Mandatory Numeric Three Five 20 Type the residence contact number of the customer Conditional Drop Down Select the education of the customer from the drop down list This field is disabled for corporate type of customer Optional Numeric 20 Type the mobile number of the customer Option
198. odify mode the system would allow the user to change the liability ID to any other customer ID Credit Rating Optional Alphanumeric 45 Type the credit rating assigned to the customer as per the banks rating scale Revision Date Mandatory Pick List dd mm yyyy This field displays the date on which the credit limits set for the customer will be revised ORACLE Total Limit Amount Limit Currency FX Clean Risk Limit Customer Fx Clean Risk Limit Secured Clean Risk Limit Customer Secured Clean Risk Limit Secured PSTL Risk Limit Customer Secured PSTL Risk Limit AFL Issuance Date AFL Expiry Date AFL Effective Date Last Renewal Date Mandatory Numeric 11 Two Type the overall limit assigned to a group or customer Though the total of each sub limits to be defined can be greater than this value each of the sub limits cannot exceed this value Mandatory Drop Down Select the currency in which the limit amounts are being defined from the drop down list By default the local currency is the limit currency Mandatory Numeric 9 Two Type the unsecured foreign exchange limit available for the group or customer Mandatory Numeric 9 Two Type the unsecured foreign exchange limit available to a customer If the customer is a part of a group then this limit has to be less than or equal to FX Clean Risk Limit Mandatory Numeric 9 Two Type the secured clean risk limit availab
199. omer IC Display This field displays the ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system Display This field displays the branch where the customer s account is opened It is maintained in the Branch Master Maintenance Fast Path BAM03 option Display This field displays the full name of the customer ORACLE Short Name Status Details Customer Status Reason Status Change Count The full name of the customer is defaulted from the Customer Addition Fast Path 8053 option Display This field displays the short name of the customer The short name of the customer is defaulted from the Customer Addition Fast Path 8053 option The customer short name can be changed through the Change Customer Name IC Number Fast Path 7101 option Conditional Drop Down Select the dormancy status of the customer from the drop down list This field is enabled if the customer status is dormant Conditional Drop Down Select the reason for change of status being performed from the drop down list This field is enabled if the customer status is dormant Display
200. on Mandatory Drop Down Select the IC type Name from the drop down list Optional Check Box Select the Delete check box to delete the record By default the value is no and it displays N Optional Numeric 16 Type the max balance allowed indicating the maximum balance that can be maintained in the account By default the system displays 9999999999999 99 Optional Numeric 16 Type the max account allowed indicating the maximum accounts that can be maintained ORACLE By default the system displays 999 7 Click the Ok button 8 The system displays the message Record Added Authorization Pending Click Ok to Continue Click the Ok button ORACLE 1 38 STM81 Customer Blacklist Details Modification Using this option you can maintain the DHIB DHN customer blacklist details The three events that trigger customer blacklisting with respect to cheque returns are e Inward Clearing Cheque Return with Reject Reason NSF e Over the Counter Cheque return with Reject Reason NSF e Inward file upload from Central Bank from other banks for the bank customer blacklisted from other bank The DHIB DHN blacklist status is maintained at the customer level If the customer holds multiple accounts including joint accounts then the cheques rejected in all the accounts are considered for blacklisting The blacklisting process is same for both conventional accounts and Syariah accounts of a customer bu
201. options are e Customer Short Name Short name of the customer e Customer IC Identification given by a central authority e Customer ID Unique identification given by the bank Mandatory Alphanumeric 20 Pick List Type the search string to search for a customer corresponding to the search criteria selected in the Search Criteria field If the search criterion is specified as customer s short name or IC then any of the letter s of the short name or IC can be entered The system displays the pick list of all those customers having those letters in their respective criteria Choose the appropriate customer ORACLE from the existing customer list For example The customer s short name is George Abraham One can search the above customer by entering Geo in the search string field 3 Click the Add button 4 Select the search criteria from the drop down list 5 Enter the search string and press the lt Tab gt key and select the customer from the pick list Customer To Customer Relation Search Criteria E ustomer Short Name zj Search String 5 j Related Customers Relationship Detail Search Criteria Customer Short Name x Search String j Customer Id feosees Name la DRAUDIMAS Related Customer Id Name Relation Code ee J Inverse Relation Code fy J Share Holding 0 00000 Authorized By Last Mnt Date Last Mnt Action Authorized r lete Cancel Amend Author
202. or IC then ORACLE Full Name any of the letter s of the short name or IC can be entered The system displays the pick list of all those customers having those letters in their respective criteria Select the appropriate customer from the existing customer list For example the customer s short name is George Abraham One can search the above customer by entering Geo in the search string field Display This field displays the ID of the customer Display This field displays the identification code of the customer Display This field displays the full name of the customer The full name of the customer is defaulted from the Customer Addition Fast Path 8053 option 3 Select the search criteria from the drop down list 4 Enter the search string and select the appropriate record from the pick list 5 The system displays the customer document details in the Documents tab Documents ORACLE Search Criteria ID Full Name Customer Short Name v 1000000505 AMIT KHAN Search String 110022 Card Change Pin Cheque CostRate FCY Change Denomination Instrument Inventory Pin Validation Service Charge Signature Travelers Cheque wor Lox close _clear_ ORACLE Customer Information Search Criteria Customer Short Name Search String D 1000000505 Full Name AMIT KHAN
203. orming document maintenance The system tracks the mandatory documents based on the receipt date The mandatory documents need to be marked as received The non mandatory documents can be marked either as received or waived Using this option you can maintain the document status for each customer Definition Prerequisites e 8053 Customer Addition Modes Available Not Applicable To maintain document status for a customer 1 Type the fast path CHM52 and click Go or navigate through the menus to Transaction Processing gt Account Transactions gt CASA Account Transactions gt Cash gt Customer Document Maintenance 2 The system displays the Customer Document Maintenance screen ORACLE Customer Document Maintenance Customer Information Search Criteria Customer Short Name _ ID Full Name Field Description Field Name Description Search Criteria Search String Mandatory Drop Down Select the search criteria to search for the customer from the drop down list The options are e Customer Short Name e Customer IC Identification criteria IC arrived at by the bank during customer addition e Customer ID Unique identification given by the bank Mandatory Alphanumeric 20 Type the search string to search for a customer corresponding to the search criteria selected in the Search Criteria field If the search criterion is specified as customer s short name
204. ory Drop Down Select the search criteria to search for the customer from the drop down list The options are e Customer IC Identification criteria IC arrived at by the bank during customer addition ORACLE Customer IC Customer Type Customer ID e Customer ID Unique identification given by the bank Conditional Alphanumeric 30 Type the identification code of the customer A customer IC along with customer type is a unique method of customer identification across the bank covering all branches Based on the IC and Customer Type the system can identify the customer as an existing customer even when the customer opens a new account in another branch A social security number passport number birth certificate or corporate registration can be used as a customer IC This field is enabled only if the Customer IC option is selected in the Selection Criteria field Conditional Drop Down Select the customer type from the drop down list You can choose to set up multiple customer types to segregate the customer s using the Customer Types Maintenance Fast Path CIMO8 option Further processing such as tax applicable Service Charges etc are levied based on the customer type This field is disabled if the Customer ID option is selected in the Selection Criteria field Conditional Alphanumeric 20 Type the ID of the customer The name of the customer is displayed in the adjacent field A customer ID is
205. osed The deposits in this account have matured and redeemed Thus this account is closed Account Closed Today This account has been closed on the day of the transaction Unclaimed This account has remained unclaimed by the customer Matured This account has matured Account Blocked This account is blocked Forced Renewal This account is marked for lien and thus has been force renewed Display This field displays the new primary customer ID only if the primary customer is changed using the Account Details tab Display This field displays the name of the new primary customer only if the primary customer is changed using the Account Details tab 7 Double click the appropriate record 8 The system displays the Account Details tab 9 Enter the relevant information Account Details ORACLE Search Criteria Full Name ID Search Criteria Old Account Number Relationship Account Status Customer Short Name Search String Ic 604942 KEVIN MATHE 604942 Customer Id Search String 604943 New Cust ID Customer Name ar nge Pin ervice Charge ignature avellers Cheque e ae SESE aiii bairik Lovee Field Description Field Name Description Search Mandatory Drop Down Criteria Select the search criteria to search for a customer from the drop down list The options are Customer short name Customer IC Identification
206. ount Status Account Rel Description Display This column displays the name of the product under which the customer has an account Display This column displays the product under which the customer has an account Display This column displays the home branch where the customer account is maintained Display This column displays the account number of the customer under the product Display This column displays the currency assigned to product under which the account is opened All the entries are posted in the account in the account currency The exchange rate values are defined and downloaded For example if the currency assigned to a TD product is USD US Dollar the account opened under that product has USD as its account currency by default Display This column displays the Original of the customer account Display This column displays the book amount is the book balance in the account selected Display This column displays the block code is the code if the account is blocked If the account is blocked the reason code for the same Display This column displays the current status of the account of the customer Display This column displays the relationship of the customer with the account 6 Click on the CIF Summary button to view the customer details All the fields are populated by the system from the customer account opening screen CIF Summary ORACLE Custome
207. overing all branches Based on the combination the system can identify the customer as an existing customer even when the customer opens a new account in another branch A social security number passport number birth certificate or corporate registration can be used as a customer IC Display This field displays the ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system Display This field displays the branch to which the customer account belongs The field displays the short name of the branch as set up in the Branch Master Maintenance Fast Path BAMO03 option Display This field displays the full name of the customer The full name of the customer is defaulted from the Customer Addition Fast Path 8053 option Display This field displays the short name of the customer The short name of the customer is defaulted from the Customer Addition Fast Path 8053 option The customer short name can be changed through the Change Customer Name IC Number Fast Path 7101 option Mandatory Numeric 35 Pick List Type the CASA account number Mandatory Numeric 35 Pick List Typ
208. own list For example Tax Paying Individual Church Foreign Corporate etc You can choose to set up multiple customer types to segregate the customers using the Customer Types Maintenance option Conditional Drop Down Select the new customer type or category from the drop down list For example Individual Corporate Local Government etc This field is enabled only if the Customer IC option is selected in the Change Type field Display This field displays the short name of the customer The short name of the customer is defaulted from the Customer Addition Fast Path 8053 option Conditional Alphanumeric 20 Type the new short name of the customer This field is enabled only if the Short Name option is selected in the Change Type field Display This field displays the first name of the customer Display This field displays the middle name of the customer Display This field displays the last name of the customer Conditional Alphanumeric 252 Type the new first name of the customer This field is enabled only if the Full Name option is selected in the Change Type field Conditional Alphanumeric 252 Type the new middle name of the customer This field is enabled only if the Full Name option is selected in the Change Type field Conditional Alphanumeric 252 Type the new last name of the customer This field is enabled only if the Full Name option is selected in the Change Type field
209. play This field displays the list of all the accounts with which the customer has a primary relationship Included Toggle Click the toggle status to change the value The options are e Y If Y is displayed against an account it indicates that the account is included in the combined statement plan e N IfN is displayed against an account it indicates that the account is not included in the combined statement plan ORACLE Type Plan Statement Type You can add or remove an account to from the combined statement plan by double clicking the Included column to change the N value to Y and vice versa Closed accounts are displayed in the list of accounts only for the information purpose and the system does not allow a closed account to be added to the plan Display This field displays the module to which the account belongs The options are e CH CH indicates that the account is a CASA account e LN LN indicates that the account is a Loan account e TD TD indicates that the account is a Term Deposit account Display This field displays the serial number of the plan code to which the account belongs If the value in the Included column is Y then the Plan column displays the serial number of the plan code If you change this value from N to Y then the system will automatically display the plan code serial number currently used If the account is not included in any combined statement plan then this column will h
210. port based on transactions For example Industry Segment can be an MIS Class MIS Display Code This field displays the MIS code corresponding to the MIS Class The MIS codes for a MIS Class are defined in FLEXCUBE Corporate Each MIS Code reports to an MIS Class MIS Codes are values to be defined for each of the MIS class For example Automobile Parts can be an MIS Code belonging to Industry Segment MIS Class Individual Customer Info The fields in this tab are enabled based on the selected customer type You can only edit the following fields if you select corporate type of customer e Nationality e Country of Residence e Search Criteria e Search String e Lock Registration Refer to the field description table for the fields editable for an individual type of customer ORACLE Search Criteria Customer ShortName Y Search String J IC ID Home Branch Full Name Short Name Designation Lo Date Of Birth C Place of Birth Nationality Education Marital Status Status S No Of Spouses Amount Lower Limit 0 Amount Upper Limit v Search String IR Mother s Maiden Name C Delete 11 Cancel 1 Amend 1 Authorize Field Description Field Name Description Status Mandatory Drop Down Select the status of the individual customer from the drop down list The options are e Reg
211. r from the drop down list The options are e Customer short name e Customer IC Identification criteria IC arrived at by the bank during customer addition e Customer ID Unique identification given by the bank e NLS Name e NLS Name Like Ic Conditional Alphanumeric 30 Number Type the identification code of the customer A customer IC along with customer type is a unique method of customer ORACLE identification across the bank covering all branches Based on the combination the system can identify the customer as an existing customer even when the customer opens a new account in another branch A social security number passport number birth certificate or corporate registration can be used as a customer IC This field is enabled only if the Customer IC option is selected from the Select By field Short Conditional Alphanumeric 40 Name Type the short name of the customer whose balance is to be viewed This field is enabled only if the Customer Short Name option is selected from the Select By field Customer Conditional Numeric 10 ID Type the ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking
212. r Contact Complaint log Maintenance Using this option you can maintain a log of all contacts that a customer has had at the bank to help maintain continuity of all the discussions between the customer and various bank officers You can also capture all customer complaints requests status of the complaints like whether it has been followed up or not closed or not etc This facility is available to Customer Non Customer even non customer s can call for some requests or information to the call centre bank staff Any fees corresponding to a request will have to be manually handled by the bank For Example Customer calls up the call centre and requests for TPIN Activation on 17th Sep 2009 User has to check Customer Complaint Request log radio button and by default the request date will be captured as 17th Sep 2009 User can choose e Nature of Request Service e Criteria of Request Account Maintenance e Measurement E Channel Maintenance e Detail Measurement TPIN Activation On clicking OK the request will be added If the request is modified on 19th Sep 2007 then the TPIN of the customer will be activated and the request will be closed User will visit the screen in Modify mode and the date will be defaulted to 19th Sep 2007 and Officer ID will be modified to the current officer doing the modification which can be modified e Status The user will change as Closed e Description The user modifies the detail
213. r ID 600244 Full Name John Smith National ID AAA Category Individual Home Branch KANSAS Po Customer Details OOO S O Birthday H Telephone of Home 27544014 M Mobile Phone Permanent Address po Statement Address Customer Email Address Is the Customer blacklisted No not on blacklist Statement to be mailed UDF for advertising AO CODE Is the Customer a VIP Customer Internet Pin Customer Tele Pin Customer tele pin error count ORACLE 1 43 7004 Customer Name and Address Inquiry Using this option you can inquire about a customer s personal details such as name and address of all customer s linked to the account You have to key in an account number CASA Loans or Term Deposit to display the customer name and address along with IC and the customer s relation to the account A maximum of 3 customer details can be displayed using this option If there are more than three then they have to be looked into individually using the Customer Account Relationship Maintenance Fast Path C1142 option and the Customer Master Maintenance Fast Path CIMO9 option Definition Prerequisites e 8053 Customer Addition Modes Available Not Applicable To view customer name and address 1 Type the fast path 7004 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt Customer Name And Address Inq
214. r blacklisting Definition Prerequisites e 8053 Customer Addition Other Prerequisites Not Applicable Modes Available Add By Copy Add Modify Delete Cancel Amend Authorize Inquiry To add the customer blacklist information 1 Type the fast path CIM19 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt Customer BlackList Details 2 The system displays the Customer Blacklist Details screen ORACLE Customer Blacklist Details Offence Level Description Customer Short Name v Search String J ID F Full Name Ic IC Type Agency Code Full Name Customer Blackist StartDate 21 09 2013 Blackist End Date ox o1 1800 Last Mnt Date Last Mnt Action Field Description Field Name Description Search Mandatory Drop Down crena Select the search criteria to search for the customer from the drop down list The options are e Customer short name e Customer IC Identification criteria IC arrived at by the bank during customer addition e Customer ID Unique identification given by the bank Search Mandatory Alphanumeric 20 Pick List String Type the search string to search for a customer corresponding to the search criteria selected in the Search Criteria field If the search criterion is specified as customer s short name or IC then any of the letter s o
215. ranches Based on the combination the system can identify the customer as an existing customer even when the customer opens a new account in another branch A social security number passport number birth certificate or corporate registration can be used as a customer IC Display This field displays the full name of the customer The full name of the customer is defaulted from the Customer Addition Fast Path 8053 option 3 Click the Add button 4 Select the search criteria from the drop down list 5 Type the search string and press the lt Tab gt key and select the customer from the pick list Corporate Customer Details ORACLE 6 Enter the required information in the various tabs Company ORACLE Search Criteria Customer Short Name Type of Company Place of Incorporation Country Of Incorporation No of Partners Directors Parent Company Apex Holding Company Contact Person Contact Person Designation Authorized By Last Mnt Date Last Mnt Action Gancel gt Amend _ Authorize Field Description Field Name Description Type of Company Mandatory Drop Down Select the type of company from the drop down list The options are e Relation e Partnership e Public Limited e Private Limited e Others P
216. rnal Transactions gt Authorisation gt Authorise Captured Image 2 The system displays the Authorise Captured Image screen Authorise Captured Image ORACLE Image Type Customer IC Customer ID L Signature Selection Criteria Customer Type v Field Description Field Name Description Image Type Selection Criteria Mandatory Drop Down Select the Image Type from the drop down list Image type depends on whether you want to authorise the photograph or the signature of the customer By default the system displays the Signature option Mandatory Drop Down Select the search criteria to search for the customer from the drop down list The options are e Customer short name e Customer IC Identification criteria IC arrived at by the bank during customer addition e Customer ID Unique identification given by the bank ORACLE Customer IC Customer Type Customer ID Conditional Alphanumeric 20 Type the identification code of the customer A customer IC along with customer type is a unique method of customer identification across the bank covering all branches Based on the IC and Customer Type the system can identify the customer as an existing customer even when the customer opens a new account in another branch A social security number passport number birth certificate or corporate registration can be used as a customer IC This field is enabled onl
217. rrency in which the investor or unit holder prefers to make any payments involving transactions or receives any dividend income payments The currency you select here will be deemed as the default currency for all payments from or to the investor ORACLE Account Statement Frequency Preferred Language Country of Domicile Nationality Redemption payment Default Tax Deduction at source Tax ID Tax Circle Father Spouse Name Resident Contact Person Additional Details Mandatory Drop Down Select the Account Statement Frequency from the drop down list It is the time frequency or interval for generating the account statements For example Monthly Quarterly Yearly Mandatory Drop Down Select the preferred language from the drop down list It is the language preferred by the investor for correspondence and communication Mandatory Drop Down Select the country where the investor is domiciled from the drop down list Mandatory Drop Down Select the nationality of the investor from the drop down list Mandatory Drop Down Select the redemption payment default mode from the drop down list It is the default mode of payment that is to be used for paying out the proceeds of any redemption transactions for the investor Optional Check box Select the Tax Deduction at source check box if the tax deducted on the amount is to be redeemed This amount is paid by the bank to the tax aut
218. ry Payers Inquiry Status ALLOWED xj Service Rank A Service Rank Updated Date Terminal ID Casa Account Open Method Au Mobile Contractor l x ATM Lock Yes PC Lock Yes Identification Flag Done v Identification Flag Change Date Identification Change Reason X v Image Status With Image Record Details Input By Authorised By Last Mnt Date Last Mnt Action Authorised Add Modify Delete Cancel O Amend O Authorize O Inquiry ok Close L clear Field Description Field Name Description Payers Inquiry Mandatory Drop Down Status Select the payer s status inquiry to define the back office users from the drop down list If the number of changes made exceed the limit the system marks the status as Not Allowed If the customer requests to reset the counter the user can change the account status to Allowed using the Modify option This field has to be authorised after modification The options are e ALLOWED e NOT ALLOWED By default the system displays Allowed Service Rank Mandatory Drop Down Select the service rank of the customer from the drop down list When a KDDI customer opts for AU Linkage he is given A rank ORACLE Service Rank Updated Date Terminal ID Casa Account Open Method ATM Lock PC Lock Identification Flag Identification Flag Change Date Identification Change Reason Image Status In all other cases the customer s
219. s Note The sstem automatically authorises this transaction Definition Prerequisites e 8053 Customer Addition Modes Available Add Modify Delete Inquiry For more information on the procedures of every mode refer to Standard Maintenance Procedures To add the customer contact complaint log 1 Type the fast path CIM12 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt Customer Contact Complaint log Maintenance 2 The system displays the Customer Contact Complaint log Maintenance screen Customer Contact Complaint log Maintenance ORACLE Customer Contact Complaint log Maintenance Customer Contact log Customer Complaint Requestlog Requester Type r Full Name Search Criteria Customer Short Name w l gt J Search String IC e Log Summary For Contact i Sr No Log ID Contact Date Officer Id Branch Description Account No Field Description Field Name ok Ji close W Clear Description Customer Contact log Customer Complaint Requestlog Requester Type Mandatory Radio Button Click this option if the customer contact log is to be maintained Mandatory Radio Button Click this option if the customer complain or request log is to be maintained Conditional Drop Down Select the request
220. s accounts for the selected customer Accounts This tab is enabled if the Account level option is selected in the Alert Type drop down list ORACLE Search Criteria Search String s E 15151544 ID 606316 Full Name SHANK BHAT Short Name SHANKBHAT Home Branch 9999 Head Office Alert Type r Alert Address Mobile No 15151519 Email SHANK 1212 gmail com r Time Range Start Time 00 00 00 End Time joo 200 00 Remarks Record Details Input By Authorized By Last Mnt Date Last Mnt Action Authorized Field Description Field Name Description Account Display Number This column displays the account number Based on the search criterion selected all related CASA accounts of the customer are displayed Category Display This column displays the category of the CASA account Account Title Display This column displays the account title Relationship Display This column displays the relationship by which the customer is linked to the account ORACLE 7 Double click a particular record in the Accounts tab to view the alerts registered under the Alerts tab 8 Enter the relevant details in the Alerts tab Alerts This tab displays the alerts for which the customer account is registered If the Customer level option is selected in the Alert Type drop down list then all customer level alerts are displayed
221. s are defined and customer level limits are unassigned However when defining customer s A or B the FLEXCUBE Customer ID of group Z is entered as liability number and the customer level such as Customer FX Clean Risk Limit Customer Secured Clean Risk Limit Customer Secured PSTL Risk Limit etc are to be entered The system automatically displays the FX Clean Risk Limit Secured Clean Risk Limit Secured PSTL Risk Limit etc of group ORACLE Search Criteria Customer ShortName Search String m IC ID Home Branch Liability Number a Credit Rating Revision Date 01 01 1800 Total Limit Amount Limit Currency FX Clean Risk Limit E Aee i i Customer Fx Clean Risk Limit Secured Clean Risk Limit Customer Secured Clean Risk Limit SecuredPSTLRiskLimit Customer Secured PSTL Risk Limit AFL Issuance Date 01 01 1800 AFL Expiry Date 01 01 1800 AFL Effective Date 01 01 1800 Last Renewal Date 01 01 1800 Unadvised Documentation Complete Last Mnt Date Last Mnt Action Delete Cancel LI Amend Authorize Q Field Description Field Name Description Liability Number Display This field displays the Customer ID of the customer as the Liability Number If the customer is a part of a group then the parent Customer ID would be needed to be selected from the pick list Even after replication of the customer in the m
222. s the account details The Accounts tab is displayed ORACLE Search Criteria Full Name ID unt Details 06049420000012 06049420000022 06049420000035 06049420000048 06049420000051 06049420000061 06049420000074 06049420000087 06049420000090 99993260000082 604942 Search String 604942 IC Customer Id a E I A LS a RL E E E E E a Ey Ee a a a a a a T Sc mal a a a Field Description Column Name Description Serial No Display This column displays the serial numbers Account Display Number This column displays the account numbers of all the accounts held by the Old Customer ID Relationship Account selected customer Display This column displays the old primary customer ID Display This field displays the relationship of the customer with all the accounts held by the customer A customer with primary relationship viz Sole Owner Joint And First or Joint Or First must be linked If primary relationship linked is Joint And First or Joint or First customer with secondary relationship viz Joint and other or Joint or other must be linked to the account Display ORACLE Status New Customer ID New Customer Name This field displays the current status of the account The options are Regular A regular account is open for various transactions Account Opened Today This account is opened on the day of the transaction Cl
223. scription Customer Information Search Criteria Search String Home Branch Full Name Mandatory Drop Down Select the search criteria to search for the customer from the drop down list The options are e Customer short name e Customer IC Identification criteria IC arrived at by the bank during customer addition e Customer ID Unique identification given by the bank Mandatory Alphanumeric 20 Type the search string to search for a customer corresponding to the search criteria selected in the Search Criteria field If the search criterion is specified as customer s short name or IC then any of the letter s of the short name or IC can be entered The system displays the pick list of all those customers having those letters in their respective criteria Choose the appropriate customer from the existing customer list For example The customer s short name is George Abraham One can search the above customer by entering Geo in the search string field Display This field displays the identification code of the customer A customer IC along with customer type is a unique method of customer identification across the bank covering all branches Based on the combination the system can identify the customer as an existing customer even when the customer opens a new account in another branch A social security number passport number birth certificate or corporate registration can be used as a cust
224. splay This field displays the name of the country Display This field displays the zip code Display This field displays the relationship of the customer with the account Some of the relations defined internal to FLEXCUBE Retail are e SOW e JAF e JOF e JAO e JOO e GUA Guarantors e NOM Nominee e TRU Trustee Display This field displays the identification code of the customer A customer IC along with customer type is a unique method of customer identification acr bank covering all branches Based on the combination the system can identify the custo existing customer even when the customer opens a new account in another branch A soc number passport number birth certificate or corporate registration can be used as a cust Display This field displays the ID of the customer A customer ID is an identification number generated by the system after customer additio completed successfully This running number unique to a customer across the system is after the system has identified the Customer IC and Customer Category combination to be existent in the system This ID is used for searching and tracking the customer in the syst 3 Enter the account number and press the lt Tab gt key 4 Click the Ok button 5 The system displays the customer details Customer Name And Address Inquiry ORACLE State Country Zip Relation Customer IC Customer Id 6 Click the Close button
225. ssfully This running number unique to a customer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system This field is enabled only if the Customer ID is selected in the Selection Criteria field 3 Select the image type and selection criteria from the drop down list 4 Enter the data corresponding to the selection criteria and press the lt Tab gt key Unlink Cust Image ORACLE Customer IC Customer Type Customer ID Selection Criteria Signature Customer ID 603889 v TSARTER TRATERT ETERT 5 Click the Ok button 6 The system displays the message Do you want to cancel the image 7 Click the Ok button Image Type v ORACLE 1 12 7104 Authorise Captured Image Using this option the supervisor can authorise the photograph and signatures linked to the customer which were done through the Link Cust Image Fast Path 7102 option The image can be viewed only after it has been authorised This feature will replace the manual storage and retrieval of specimen signatures and photographs Definition Prerequisites e 7102 Link Cust Image Modes Available Not Applicable To authorise the customer image 1 Type the fast path 7104 and click Go or navigate through the menus to Transaction Processing gt Inte
226. ssing Salutation Optional Drop Down Select the salutation for the customer It is used as a prefix to the customer name For example Mr Ms Dr etc Full Name Display This field displays the full name of the customer First Name Optional Alphanumeric 35 Type the first name of the customer Middle Name Optional Alphanumeric 35 Type the middle name of the customer Last Name Optional Alphanumeric 35 Type the last name of the customer Name Status Display This field displays the status of the customer name Name Status Update Display Date This field displays the date on which the status of name is updated Zip Code Optional Pick List Select the zip code of the customer address from the pick list When zip code is selected the Prefecture City Ward Town Village Ooaza Common name Aza Chome fields get automatically populated ORACLE Prefecture City Ward Town Village Ooaza Common name Aza Chome Address2 Address3 Country Address Status Address Status Update Date D B Kana Detail Optional Alphanumeric Three Type the name of state in which the customer resides Optional Alphanumeric 40 Type the city ward town village name of the customer Optional Alphanumeric 40 Type the Ooaza Common name Aza Chome of the customer address Optional Alphanumeric 35 Type the second line of the customer address Optional Alphanumeric 35 Type the third line of t
227. sted 000000000430 Service Saldo Balance Account Inquiry Open ok close _ciear_ Field Description Field Name Description Sr No Display This field displays the system generated serial number for the customer log Log ID Display This field displays the Log ID of the request which gets generated at the time of capturing the request Date Display This field displays the date on which the request was made ORACLE Officer Id Branch Description Account No Nature Measurement Criteria Status Display This field displays the ID of the officer who had captured the request Display This field displays the short name of the branch where the request is captured Display This field displays the description of the request Display This field displays the account number of the customer against which the request is captured Display This field displays the nature of the request Display This field displays the measurement of the request Display This field displays the criteria subject of the request Display This field displays the status of the request 6 Double click the appropriate record in the Log ID column to enable the Log Details tab 7 Modify the relevant information and click the OK button 8 The system displays the message Record Modified Click the Ok button ORACLE 1 23 CIM13 Customer Memo Maintenance Using this option you can
228. sting customer list For example The customer s short name is George Abraham One can search the above customer by entering Geo in the search string field Display This field displays the identification code of the customer A customer IC along with customer type is a unique method of customer identification across the bank covering all branches Based on the combination the system can identify the customer as an existing customer even when the customer opens a new account in another branch A social security number passport number birth certificate or corporate registration can be used as a customer IC Display This field displays the ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system Display This field displays the branch where the minor customer s account is initiated and maintained It is maintained in the Branch Master Maintenance Fast Path BAM03 option Display This field displays the full name of the customer The full name of the customer is defaulted from the Customer Addition Fast ORACLE Path 8053 option Short Name Display This field displays
229. stomer opens a new account in another branch A social security number passport number birth certificate or corporate registration can be used as a customer IC This field is enabled only if the Customer IC option is selected in the Selection Criteria field Conditional Drop Down Select the customer type from the drop down list You can choose to set up multiple customer types to segregate the customer s using the Customer Types Maintenance Fast Path CIMO8 option Further processing such as tax applicable Service Charges etc are levied based on the customer type This field is disabled if the Customer ID option is selected in the Selection Criteria field Conditional Alphanumeric 20 Type the ID of the customer The name of the customer is displayed in the adjacent field A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system This field is enabled only if the Customer ID is selected in the Selection Criteria field 3 Select the image type and the selection criteria from the drop down list ORACLE 4 Enter the relevant information corresponding to the selection criteria Modify Customer Image
230. sts Maintenance Fast Path BA080 option Defining these categories facilitates generating MIS reports beyond the standard reports available within Oracle FLEXCUBE Definition Prerequisites e BAO80 CBR PickLists Maintenance e BAO78 CBR Label Maintenance e 8053 Customer Addition Modes Available Add Modify Delete Cancel Amend Authorize Inquiry For more information on the procedures of every mode refer to Standard Maintenance Procedures To add the CBR code details 1 Type the fast path CIM18 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt CBR Details Maintenance 2 The system displays the CBR Details Maintenance screen CBR Details Maintenance ORACLE Search Criteria w Search String m Customer ID IC BR Number Name em O e S Future Use Record Details Input By Authorized By Last Mnt Date Last Mnt Action Authorized vor I o f cose fE cear Field Description Field Name Description Search Mandatory Drop Down Criteria Select the search criteria from the drop down list The options are e Customer short name e Customer IC Identification criteria IC arrived at by the bank during customer addition e Customer ID Unique identification given by the bank Search String Mandatory Alphanumeric 20 Type the search string to search for a customer corresponding to the search criteria
231. t Others gt Customer Service Maintenance 2 The system displays the Customer Service Maintenance screen Customer Service Maintenance ORACLE r Service Request Search Search Criteria v Search String Record Details Input By Authorized By Last Mnt Date Last Mnt Action Authorized a Cancel C Amend C Authoris O Cis eor ff o ff close E cear _ Field Descriptions Field Name Description Service Request Search The following fields will be enabled in Modify and Inquiry mode Search Mandatory Drop Down Criteria The options are e Account Number e Customer ID Unique identification given by the bank e Service Request ID Search Mandatory Alphanumeric 40 String criteria selected in the Search Criteria field 3 Click the Add button Select the search criteria to search for a customer from the drop down list Type the search string to search for a customer corresponding to the search ORACLE 4 Enter the account number OR Enter the customer Id and select the account number from the pick list 5 Enter the relevant details Service Request Details Service Request Search Search Criteria Search String Service Request Log Account Number Joso4s4z0000012 Bi Customer Id 04942 Contact Date 30 04 2008 ES Nature Service z Channel Branch z Target Date poaz ES Status open 5
232. t Name M Search String J ID E Full Name Memo Number gg r Memo Details Severity Reason For Memo Start Date 31 12 2007 End Date 01 01 1800 Memo Text EJ E Authorized By Last Mnt Date Last Mnt Action Authorized Field Description Field Name Search Criteria Search String Description Mandatory Drop Down Select the search criteria to search for the customer from the drop down list The options are e Customer short name e Customer IC Identification criteria IC arrived at by the bank during customer addition e Customer ID Unique identification given by the bank Mandatory Alphanumeric 20 Pick List Type the search string to search for a customer corresponding to the search criteria selected in the Search Criteria field If the search criterion is specified as customer s short name or IC then any of the letter s of the short name or IC can be entered The system displays the pick list of all those customers having those letters in their respective criteria Select the appropriate customer from ORACLE Full Name Memo Number Memo Details Severity Reason For Memo Start Date End Date the existing customer list For example The customer s short name is George Abraham One can search the above customer by entering Geo in the search string field Display This field displays the ID of the customer A customer ID is an ide
233. t both are tracked separately The four SP status of a customer are as follows e None e SP 1 A cheque return below a specified amount Say amount lt 500 Mio in clearing or over the counter with reject reason as NSF The SP1 status will expire in 6 months since the date of cheque return e SP 2 A second cheque return below lt 500 Mio within the last 6 months with reject reason as NSF The SP2 status will expire in 6 months since the date of cheque return e SP 3 A third cheque return below lt 500 Mio within the last 6 months with reject reason as NSF The SP3 status will expire in one year since the date of cheque return A cheque return beyond a specified amount say amount gt 500 Mio with reject reason as NSF will update customer blacklist status to SP3 from either None SP1 or SP2 If a cheque that was returned is passed within 7 working days from the date of cheque return the blacklist status is reset to the previous status automatically by the system If the same cheque number is rejected more than once with reason as insufficient funds it will be treated as having been rejected only once The bank will also receive a file from Central Bank which will contain DHN blacklist customers of the bank originated from all the other banks Definition Prerequisites e 8051 CASA Account Opening Modes Available Not Applicable To maintain the DHIB DHN customer
234. ta entered in the Search Criteria field Mandatory Drop Down Select the type of inquiry transaction from the drop down list ORACLE Customer No A C Opening Date A C Cancellation Date Seq No Related Record Seq No Screen ID Txn Type Date Change Delivery Judgement Change Details Input ID Authorizor ID Display This field displays the unique identification number of the customer Display This field displays the date on which the customer account was opened Display This field displays the date on which the customer account was cancelled Display This field displays the sequence number of the customer ID verification history Display This field displays the related record sequence number of the customer ID verification history Display This field displays the ID of the screen in which the customer ID is verified Display This field displays the type of the transaction for which the customer ID is verified Display This field displays the date and time when the customer ID is verified Display This field displays the date of card delivery Display This field displays the status of the ID verification of the customer Display This field displays the details of changes made to the customer ID Display This field displays the unique identification number of the user who has changed the customer ID Display This field displays the unique identificat
235. te registration can be used as a customer IC Customer ID Display This column displays the ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC amp Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system ORACLE Full Name Customer Type Date of Birth Mobile No Home Phone Home Branch Postal Address Display This column displays the full name of the customer The full name of the customer is defaulted from the Customer Addition option Display This column displays the category of the customer For example Individual Corporate etc Further processing such as tax applicable Service Charges etc are levied based on the customer type Display This column displays the date of birth of the customer Display This column displays the mobile number of the customer Display This column displays the home phone number of the customer Display This column displays the home branch where the customer account is maintained Display This column displays the mailing address of the customer 3 Select the search criteria from the drop down list and type the Search String 4 Click the Ok button 5 The system displays
236. tenance e BAMO3 Branch Master Maintenance Modes Available Modify Cancel Amend Authorize Inquiry For more information on the procedures of every mode refer to Standard Maintenance Procedures To modify the customer information master details 1 Type the fast path CIMO9 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt Customer Information Master Maintenance 2 The system displays the Customer Information Master Maintenance screen ORACLE Customer Information Master Maintenance Search Criteria Customer Short Name Search String ID Home Branch Conversion Date r IC Details Category IC Type eens m CurrentICNo Special Customer Old IC No Staff Member Membership No Income Tax No Officer Id Language Guardian Type Employee ID Default Acct No Employer Code Minor Status Customer Status Secrecy Level One CRIF Consent Level Customer Block Status Reason Verification Status Date of Verification Reason for Verification papers Veri ed Fx Customer Category Delete Cancel Amend Authorize Field Description Field Description Name Search Mandatory Drop Down Criteria Select the search criteria to search for the customer from the drop down list The options are e Customer short name e Customer IC Identification
237. the state where the customer resides from the drop down list Town City Mandatory Drop Down Select the name of the town or city where the customer resides from the drop down list This can be configured to be optional if the bank so desires Select the name of the country where the customer resides from the drop down list Residence Select the name of the country where the customer resides where the customer resides from the drop down list ORACLE Postal Code Mandatory Numeric 10 Type the postal code of the customer Phone Resi Mandatory Numeric 24 Type the residence phone number of the customer Mobile Optional Numeric 10 Type the mobile number of the customer 7 Click the Ok button 8 The system displays the message Transaction Completed successfully Click the Ok button ORACLE 1 4 CIMO9 Customer Information Master Maintenance Using this option basic information of a customer can be maintained Information such as the customer s mailing address permanent address corporate information etc can be captured This back office maintenance allows for maintenance of additional customer information apart from the basic customer information added during customer addition Since the customer addition is done as a separate transaction the Add mode will be disabled in this option Definition Prerequisites e 8053 Customer Addition e CIMO6 Income Slabs Maintenance e CIMO7 Relation Master Main
238. the system Home Branch Display This field displays the branch where the minor customer s account is initiated and maintained Full Name Display The full name of the customer The full name of the customer is defaulted from the Customer Addition option Short Name Display The short name of the customer The short name of the customer is defaulted from the Customer Addition option The customer short name can be changed through the Change Customer Name IC Number option Column Name Description Serial No Display The system generated serial number which indicates the row items Account No Display The CASA TD or Loans account number of the minor customer Customer Display Short Name The short name of the customer The short name of the customer is defaulted from the Customer Addition option The customer short name can be changed through the Change Customer Name IC Number option ORACLE Customer ID Display The ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC amp Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system Click the toggle status to change the value to Y to change the minor s status to major The default value
239. tion Designation Tenure r Employer Business Detail Name Address City State Country ew Phone ll l Postal Code Telex No Mobile Fax No Email ID Number of years in present Employment Business Retirement age S SSS__S_S E _ __ __ s of Record Details Input By Authorized By Last Mnt Date Last Mnt Action Authorized Cancel Amend Authorize Inquiry uo If ok M close Clear Field Description Field Name Description Search Mandatory Drop Down Criteria Select the search criteria to search for the customer from the drop down list The options are e Customer short name e Customer IC Identification criteria IC arrived at by the bank during customer addition e Customer ID Unique identification given by the bank Search String Mandatory Alphanumeric 20 Type the search string to search for a customer corresponding to the search criteria selected in the Search Criteria field If the search criterion is specified as customer s short name or IC then any of the letter s of the short name or IC can be entered The system displays the pick list of all those customers having those letters in their respective criteria Select the appropriate customer from the existing customer list ORACLE Home Branch Full name Short Name For example The customer s short name is George Abraham One can search the above customer by entering Geo in the search string f
240. tion e Confirmed Display This field displays the method in which the customer account is opened The options are e MB e Quick e Mail Order Display This field displays the method in which the customer CASA account is opened The options are ORACLE ATM Lock Service PC Lock Service Beneficiary Inquiry Status Txn Restriction Info Mail Related Contract Details Inquiry Search Criteria Customer Id Ic Full Name e Non au Mobile e Internet e Mail Order e BIMU e Back Office Display This field displays whether the ATM lock service is available or not Display This field displays whether the PC lock service is available or not Display This field displays whether the beneficiary inquiry status is required or not Display This field displays the transaction restriction information 4 Search String 602494 Home Branch Short Name Basic Information Mail Related Account No Beneficiary Transaction Limit Password Infol Other Info Mail Address Mobile Mail Address PC Mail Address Mail Service Setup Advertisement Debit Txn Mail TD Maturity Mail FT Credit Mail A C Transfer Error Mail Mobile Mail Address Status PC Mail Address Status Close Clear ORACLE Field Description Field Name Description Mail Address Mobile Mail Address Display Mobile Mail address status PC Mail address PC Mail address
241. tion Pending Click Ok to Continue Click the Ok button 12 The customer information details are modified once the record is authorised ORACLE 1 5 CIM11 Customer Detail Maintenance Using this option you can maintain additional data for individual customer The background information of the customer such as their employment details and relationship details can be captured in this option These details though not mandatory are in addition to the ones which have been maintained in the Customer Master MaintenancQUALITYe Fast Path CIMO09 option Definition Prerequisites e BAMO3 Branch Master Maintenance e CIM04 Profession Codes Maintenance e 8053 Customer Addition e 7101 IC No Short Name Change Modes Available Add Modify Delete Inquiry For more information on the procedures of every mode refer to Standard Maintenance Procedures To add the customer details 1 Type the fast path CIM11 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt Customer Detail Maintenance 2 The system displays the Customer Detail Maintenance screen Customer Detail Maintenance ORACLE Customer Detail Maintenance oy On x a Search Criteria Customer Id v Search String EJ Ich ID Home Branch Full Name E Short Name Employment Details Prev Employment Details Spouse Parent Details Occupa
242. tion is selected for registering alerts for a specific customer e Account level This option is selected for registering alerts for a specific account Alert Address Mobile Display No This field displays the mobile number of the customer as maintained in the Customer Information Maintenance Fast Path CIMO09 option Email Display This field displays the email ID of the customer as maintained in the Customer ORACLE Information Maintenance Fast Path CIMO9 option Time Range Start Optional hh mm ss Time Type the start time for the do not disturb period End Optional hh mm ss Time Type the end time for the do not disturb period Click the Add button 4 Select the search criteria from the drop down list Type the search string and select the relevant record from the pick list The system displays the customer details Customer Alerts Registration Search Criteria f Customer Short Name z Search String mit Ie 321123 ID E06346 Full Name ISMITH JONES Short Name imm JONES Home Branch fo999 Alert Type A Alert address Mobile No 1989123456778 Email Emithjones qmail com Time Range FO E Start Time 00 00 00 End Time 00 00 00 Alerts Record Details Authorized By Last Mnt Date Last Mnt Action Authorized Input By r 6 Select the alert type from the drop down list The system displays the details of variou
243. tomer after entering the customer full name in the adjacent field from the pick list This field is disabled if the income tax number is entered in the Income Tax No field Display This field displays the customer name Display This field displays the customer address Display This field displays the reference number of the customer Display This field displays the bank code 3 Select the action and account type from the drop down list 4 Enter the income tax number or enter the full name of the customer and select the birth reg date from the pick list Customer Blacklist Details Modification ORACLE Action Full Name ADD CHMAD RANIRYORHERE Account Type Syariah Income Tax No Birth Reg Date isossa ES r DHN Details Customer Name Address Reference No Bank Code DHN Details DHIB Details SP Expiry Date Description Co a 5 The system enables the appropriate tab DHN Details ORACLE Customer Blacklist Details Modification Action inquire x Account Type Conventional Income Tax No Full Name EKKO LHAKIM Birth Reg Date fiojorjiseo GE DHN Details Customer Name EKKO LHAKIM Address flex BALI 40861 El Reference No inward blacklistcus Bank Code 110042 DHN Details DHIB Details DHN Blacklist Internal DHN B
244. tomer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system Conditional Alphanumeric 100 Type the full name of the corporate customer For Individual customer this will be disabled and will be a concatenation of First Name Middle Name and Last Name Conditional Drop Down Select the salutation to be used for the customer from the drop down list This field is mandatory for individual customers Various prefixes can be maintained using the Customer Prefixes Maintenance Fast Path CIM03 option For example Mr Mrs Miss M s etc This field is disabled and set to M s option for corporate customers Mandatory Alphanumeric 252 Type the first name of the customer Optional Alphanumeric 252 Type the middle name of the customer Optional Alphanumeric 252 Type the last name of the customer Mandatory Alphanumeric 20 Type the short name of the customer The short name is defaulted when the user enters the full name of the customer The user can modify it if required The full name as well as the short name will be displayed in capital letters only even if it is entered in small letters ORACLE Address Town City State Country Nationality Country of Residence Zip Birth Reg Date Resi Phone No Customer Education M
245. tracking the customer in the system Display This field displays the branch where the customer s account is opened It is maintained in the Branch Master Maintenance Fast Path BAM03 option Display This field displays the full name of the customer The full name of the customer is defaulted from the Customer Addition Fast Path 8053 option Display This field displays the short name of the customer The short name of the customer is defaulted from the Customer Addition Fast Path 8053 option The customer short name can be changed through the Change Customer Name IC Number Fast Path 7101 option Mandatory Drop Down Select the national language of the customer from the drop down list Customer NLS Details Salutation Mandatory Drop Down Select the salutation given to the customer name from the drop down list The options are e Prof e Mr ORACLE NLS Full Name First Name Middle Name Last Name Address Town City State Country Zip Code WOT Ol ae 0 e Mrs e Dr Display This field displays the full name of the customer Mandatory Alphanumeric 254 Type the first name of the customer Optional Alphanumeric 254 Type the middle name of the customer Optional Alphanumeric 254 Type the last name of the customer Mandatory Alphanumeric 35 Type the address of the customer There are three lines to enter the address Mandatory Alphanumeric 35
246. tters in their respective criteria ORACLE Home Branch Customer Name Short Name Block Reason Expiry Date Choose the appropriate customer from the existing customer list For example The customer s short name is George Abraham One can search the above customer by entering Geo in the search string field Display This field displays the ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC amp Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system Display This field displays the identification code of the customer A customer IC along with customer type is a unique method of customer identification across the bank covering all branches Based on the combination the system can identify the customer as an existing customer even when the customer opens a new account in another branch A social security number passport number birth certificate or corporate registration can be used as a customer IC Display The field displays the home branch of the customer The branch in which the customer account in opened Display This field displays the name of the customer The name of the customer is defaulted from the Customer
247. uiry 2 The system displays the Customer Name And Address Inquiry screen Customer Name And Address Inquiry ORACLE Customer Name And Address Inquiry Account No Account Ccy Name Address City State Country Zip Relation Customer IC Customer Id Field Description Field Name Account No Account Ccy Name Description Mandatory Alphanumeric 16 Type the account number for which the customer details inquiry needs to be performed The short name of the primary customer linked to the account is populated adjacent to the number Display This field displays the currency assigned to the product at the product level under which t is opened All the entries are posted in the account in the account currency The exchange rate value defined and downloaded For example if the currency assigned to a TD product is USD US Dollar the account op that product has USD as its account currency by default Display This field displays the full name of the customer The full name of the customer is defaulted from the Customer Addition Fast Path 8053 ORACLE Address City State Country Zip Relation Customer IC Customer ID Display This field displays the mailing address of the customer Display This field displays the name of the city Display This field displays the name of the state Di
248. ular e Ex_serviceman e Deceased Designation Mandatory Alphanumeric 40 Type the designation of the Individual customer Signature Optional Drop Down Type Select the signature type of the customer from the drop down list The signature type is defaulted from the Customer Addition Fast Path 8053 option and is defined in the Signature Types Maintenance Fast Path CIM01 option ORACLE Date of Birth Place of Birth Ethnic Origin Nationality Country of Residence Education Sex Marital Status Status No of Spouses Professional Code Mandatory Pick List dd mm yyyy Select the date of birth of the customer from the pick list The date of birth is used to generate automatic birthday greetings for the customer The date of birth is defaulted from the Customer Addition Fast Path 8053 option Optional Alphanumeric 60 This field will be used for storing the customer place of birth Optional Drop Down Select the religion of the customer from the drop down list Mandatory Drop Down Select the nationality of the customer from the drop down list The nationality is defaulted from the Customer Addition Fast Path 8053 option Mandatory Drop Down Select the name of the country where the customer resides from the drop down list The status is defaulted from the Customer Addition Fast Path 8053 option Mandatory Alphanumeric 40 Type the education qualification of the custo
249. uld interact with the customer Display This field displays the ID of the customer once the record is added A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system Conditional Drop Down Select the salutation to be used for the customer from the drop down list This field is mandatory for individual customers Various prefixes can be maintained using the Customer Prefixes Maintenance Fast Path CIM03 option For example Mr Mrs Miss M s etc This field is disabled and set to M s option for corporate customers Mandatory Alphanumeric 30 Type the first name of the customer Optional Alphanumeric 30 Type the middle name of the customer Optional Alphanumeric 30 Type the last name of the customer Conditional Alpbhanumeric 254 Type the full name of the corporate customer For Individual customer this will be disabled and will be a concatenation of First Name Middle Name and Last Name Mandatory Alphanumeric 20 Type the short name of the customer Mandatory Pick List dd mm yyyy Select the birth date in case of the individual customer or the registration date in case of a corporate
250. up is available Search String Home Branch Short Name Basic Information Mail Related Account No Beneficiary Transaction Limit Password Info other Info CASA Account Number Product Name Branch Currency Current Balance Account Open Date AccountClose Date Account Status Field Description Account Number No Of Renewal Product Name Branch Currency Current Balance Interest Deposit Date Maturity Date Deposit Term Account Status Close Clear Column Name Description CASA Account Number Display Product Name This field displays the customer s CASA account number Display This field displays the CASA product name ORACLE Branch Currency Current Balance Account Open date Account Close Date Account Status TD Account Number No Of Renewal Product Name Branch Currency Current Balance Display This field displays the branch name to which the CASA account belongs to Display This field displays the CASA account currency Display This field displays the current balance of the CASA account Display This field displays the date when the CASA account was opened It is displayed in the YYYY MM DD format Display This field displays the date when the CASA account was closed It is displayed in the YYYY MM DD format Display This field displays the current status of the customer CASA account The
251. urity number passport number birth certificate or corporate registration can be used as a customer IC ID Display This field displays the ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system Home Branch Display This field displays the home branch of the customer It is the branch in which the customer account is opened Full Name Display This field displays the full name of the customer Short Name Display This field displays the short name of the customer 3 Select the search criteria from the drop down list and press the lt Tab gt key 4 Type the search string and press the lt Tab gt key Contract Details Inquiry ORACLE Contract Details Inquiry Search Criteria x Search String Ic al Home Branch Full Name Short Name Basic Information mail Relat Beneficiary Transaction Limit Password Info Other infol Account No Sex Male Female Date Of Birth Age Name Kanji Name Kanji Name Under Process Contract No Name Status Name Status Updated Date Kana Name K
252. ustomer composite level for MIS reporting ORACLE Search Criteria Customer Short Name v Search String EJ IC ID Home Branch Full Name Short Name Basic Information Mailing Address Permanent Registration Address Hold Mail Address Corporate Customer Info Other Details CL Traceng Detais Customer MIS Info RYT nfo MIS Class MIS Code YS PN Fw es wn o p 5 Authorized By Last Mnt Date Last Mnt Action Authorized Authorize Ce Cancel J Amend Field Description Field Description Name MIS Display Class This field displays the list of MIS classes that are set up and downloaded These MIS classes are to be defined in FLEXCUBE Corporate MIS class code is an identifier for the kind of entity that is identified as the basis for MIS reporting There can be multiple codes under each overall head The most basic attribute of an MIS class is its type An MIS class in FLEXCUBE Retail can belong to one of the following types e Customer type e Transaction type e Composite Type You can define a maximum of ten MIS classes for each of the above types The MIS type helps classify reporting based on either a customer or a transaction An MIS class belonging to the customer type helps you generate your profitability for a customer Similarly MIS Class belonging to the transaction type helps you generate ORACLE your profitability re
253. ustomer information database using the Customer Addition Fast Path 8053 option Using this option Oracle FLEXCUBE allows you to parameterize the customer status change from a minor to major when a minor customer turns major on attaining maturity or make the change through automation In case the system is parameterized under automated mode the functionality associated with this option will not be available Definition Prerequisites e 8053 Customer Addition Modes Available Not Applicable To perform the customer maturity processing maintenance 1 Type the fast path CIM30 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt Customer Maturity Processing Maintenance 2 The system displays the Customer Maturity Processing Maintenance screen Customer Maturity Processing Maintenance ORACLE Customer Maturity Processing Maintenance Search Criteria Customer Short Name Search String IC l ko Home Branch Full Name ShortName Serial No Account No Customer Short Name Customer ID Swap or _clese clear _ Field Description Field Name Description Search Mandatory Drop Down Criteria The search criteria are as follows e Customer short name e Customer IC Identification criteria IC arrived at by the bank during customer addition e Customer ID Unique identification given by the bank Search String Mandatory
254. ving those letters in their respective criteria Choose the appropriate customer from the existing customer list For example The customer s short name is George Abraham One can search the above customer by entering Geo in the search string field Display This field displays the ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system Display This field displays the identification code of the customer A customer IC along with customer type is a unique method of customer identification across the bank covering all branches Based on the combination the system can identify the customer as an existing customer even when the customer opens a new account in another branch A social security number passport number birth certificate or corporate registration can be used as a customer IC Display This field displays the full name of the customer The full name of the customer is defaulted from the Customer Addition Fast Path 8053 option Display This field displays the time frequency or interval for generating the account statements For example Monthly Quarterly Yearly
255. wn list The option are e Customer short name e Customer IC Identification criteria IC arrived at by the bank during customer addition e Customer ID Unique identification given by the bank Mandatory Alphanumeric 20 Type the search string to search for a customer corresponding to the search criteria selected in the Search Criteria field If the search criterion is specified as customer s short name or IC then any of the letter s of the short name or IC can be entered The system displays the pick list of all those customers having those letters in their respective criteria Choose the appropriate customer from the existing customer list For example The customer s short name is George Abraham One can search the above customer by entering Geo in the search string field Display This field displays the identification code of the customer A customer IC along with customer type is a unique method of customer identification across the bank covering all branches Based on the combination the system can identify the customer as an existing customer even when the customer opens a new account in another branch A social security number passport number birth certificate or corporate registration can be used as a customer IC Display This field displays the ID of the customer A customer ID is an identification number generated by the system after customer addition is completed successfully This running num
256. y if the Customer IC option is selected in the Selection Criteria field Conditional Drop Down Select the customer type of the drop down list You can choose to set up multiple customer types to segregate the customer s using the Customer Types Maintenance Fast Path CIMO8 option Further processing such as tax applicable Service Charges etc are levied based on the customer type This field is disabled if the Customer ID option is selected in the Selection Criteria field Conditional Alphanumeric 20 Type the ID of the customer The name of the customer is displayed in the adjacent field A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC and Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system This field is enabled only if the Customer ID is selected in the Selection Criteria field 3 Select the image type and the selection criteria from the drop down list 4 Enter the data corresponding to the selection criteria Authorise Captured Image ORACLE Image Type Selection Criteria CustomerID Customer IC 121212112 Customer Type INDIVIDUAL Customer ID 604940 EDWARD CULLENS vor ok chose _ _ clear 5 Click the
257. you can update the customer details The customer can change the details of his address if any from a call center using this screen You can update the customer Kanji SbKana and DBKana name and address All the details entered in this option are maintained in the Customer Information Master Maintenance Fast path CIMO9 option Definition Prerequisites e 8053 Customer Addition e CIMO9 Customer Information Master Maintenance Modes Available Modify Cancel Amend Authorize Inquire For more information on the procedures of every mode refer to Standard Maintenance Procedures To maintain account provision 1 Type the fast path CIM78 and click Go or navigate through the menus to Transaction Processing gt Customer Transactions gt Customer Information Maintenance 2 The system displays the Customer Information Maintenance screen Customer Information Maintenance ORACLE Customer Information Maintenance Search Criteria F Search String IC ID Home Branch Full Name Short Name Customer Current Detail Kanji Detail D B Kana Detail S B Kana Detail Salutation First Name Full Name Middle Name Last Name Zip Code a Address1 Address2 Address3 Prefecture Country City Ward Town Village _ Record Under Processing Salutation First Name Last Name Name Status Update
258. ypes Maintenance Fast Path CIM08 Further processing such as tax applicable Service Charges etc are levied based on the customer type This field is disabled if the Customer ID option is selected in the Selection Criteria field Conditional Alphanumeric 20 Type the ID of the customer The name of the customer is displayed in the adjacent field A customer ID is an identification number generated by the system after customer addition is completed successfully This running number unique to a customer across the system is generated after the system has identified the Customer IC amp Customer Category combination to be non existent in the system This ID is used for searching and tracking the customer in the system This field is enabled only if the Customer ID is selected in the Selection Criteria field Select the image type and selection criteria from the drop down list 4 Depending upon the option selected in the selection criteria field the system enables the relevant field 5 Enter the required information Link Cust Image ORACLE Image Type Selection Criteria Customer IC Customer Type Customer ID Signature Image Signature Customer ID TSARTER TRATERT ETERT Instrument ORACLE Oracle Flexcube Web Page Dialog 100 p Edward cullen Click the Ok button 3 4 The system displays the message Image Inserted Authorisation Pending 5

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