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Security Printing Solutions User`s Guide (50
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1. Planning Print out the following pages and use this worksheet as a quick reference guide to ensure that you have covered Worksheet all the available options for implementing your TROY Security Printing Solution TROY MICR Secure Implementation Worksheet Select a system administrator manages user names passwords and PINs sets printing system configuration handles check stock before and after printing and installs printer drivers and other Windows software as needed System Administrator Identify signatories for company checks consider digitizing the signatures for increased security and printing efficiency Customer digital images of signatures must be prepared at TROY before your printer installation begins Signatory Signatory Signatory Signatory Determine the number of check styles needed if more than two check styles consider having TROY provide custom digital images of your company logo and check designs to allow use of blank check paper for all check printing jobs Check Styles Needed Select a high quality security check stock refer to the TROY MICR Basics Handbook for specifications Call your TROY representative for more information suggestions and pricing on preferred check stock Check Stock Brand Part Number Determine who will have access to blank printed check paper and printing software distribute printer security keys appropriately in accordance with your internal security g
2. cont Explanation of Your Santa Ana GA 2705 Insurance Benefits AN inip QFG9382M 10 5 2000 Client Name John Q Public 999 99 9999 993 QFGM ANGEL MEMORIAL HOSPITAL 27 11 01 11 05 2673 00 A DRAFT PAYMENT WAS ISSUED TO IMPORTANT John Q Public a P RUM ee 2 Please cash check within 30 days 1 TROY Digital Signature 2 MICR Line automatically captured DETACH THIS PORTION BEFORE CASHING DRAFT PLEASE CASH PROMPTLY 5 3 TROY Payee A e gt n3 amp 4 Custom 3 user defined non 2331 S Pullman Street Qv A Bank Two e 2837284 SY check data using the TROY Santa Ana CA 22705 e AS ous Soccalf SN SE P Messaging font 949 250 8972 Fax o e Chicago IL 60674 L he low AMOUNT wwwiroysystemscom gt 16 80 1220 2673 00 5 TROY Date Pay Two Thousand Six Hun Seventy Three Dollars and No Cents 6 TROY Amount 7 Custom 1 user defined data contained on the check TO THE hn Q Publi d RS SS S ORDER OF 100 Stars Avenue 9 x 4 P Los Angeles CA 9021 o lt S S A e d S udi contained on the check 8 Custom 2 user defined data 12315567890 1423455789 223456 78900 I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 7 5 Section 7 Using TROY Fonts Using Printer Fonts and Screen Fonts In addition to the TROY printer fonts that are permanently programmed into the TROY Sec
3. Determine if the Softlock feature will be used consider assigning PINs to further enhance your printing security PINs can be up to four digits in length using numbers between 1 and 9999 Printer PIN all print jobs will require a valid PIN before the job can be printed MICR PIN only MICR print jobs will require a valid PIN before the job can be printed Use the TROY Printer Utility to assign a PIN and a job name to a specific print job Job Name PIN Job Name PIN Job Name PIN Job Name PIN Ensure that all TROY printer installation hardware and software is available verify that the TROY Security Printing Solutions CD Hewlett Packard CDs and manuals TROY Quick Start Guide power data cables and this checklist is available for use O TROY Security Printing Solutions CD OO TROY Quick Start Guide O TROY MICR Document Template O Hewlett Packard CDs O Printer Power Cable O O TROY MICR Toner Cartridge O HP Getting Started Guide 3 6 Section 4 Using the TROY Printer Utility Introduction The TROY Printer Utility is an easy to use Microsoft Windows based utility designed to assist the administrator with the configuration and management of a TROY Security Printing Solution The TROY Printer Utility allows the system administrator to perform the following functions Manage audit reports About TROY Printer Utility E xj e Set names passwords and
4. I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 12 Section 4 Using the TROY Printer Utility Re Mapping Tray mapping can be used to enhance MICR printing security by redirecting software access to printer paper Printer Paper trays containing check stock to a paper tray containing plain paper If you have implemented user names and Trays passwords then only approved users will be able to disable the tray re mapping configuration and access blank check paper For example with all of your paper trays re mapped to pull only from paper tray 1 the check stock stored in paper tray 2 will not be available for any other software program regardless of the paper tray selected by the software program You can also use this feature if you are using an application that has a printer driver designed to communicate with an older laser printer i e HP LaserJet III or earlier The tray calling sequence for these earlier printers with a dual tray system is reversed from present day standards i e LaserJet III printer tray 1 is called as paper tray 2 on the newer printers Refer to the next page for common tray map numbers TO MODIFY THE PRINTER TRAY MAPPING A E Tray Mappi n x i Broun the Main Window click on Settings x and then click on Tray Mapping File Help Note The tray ID numbers may not represent the actual physical tray numbers 2 Click in the Tray Map box corresponding to each pr
5. m 1 4 Section 2 Understanding TROY s Features i 2 1 Default and Temporary Printer Settings siciscccescscesssssssossecessessecssevesssvesesseenessosnsesvosnsessonesvesessevosseosecseos 2 1 o MAA 2 2 MICR Mode ibid 2 3 User Lig Stai a EAEE EE REE Nae 2 4 E OTA Swit r E A AAA 2 4 SOMO DRIED ARA MM 2 4 MICK Toner Cartridge Sa ccicnncccccunsimmnnnnccmnnnnnnmnucnnusnuennmnimunies 2 4 PEDIA Sec rity ii 2 5 Standard Printer WEatur es ri a A A RA ANA A iisque 2 7 MICR Mode Enabled o 2 7 MICR Mode Disabled vs aaa na 2 8 Jam Recovery p mec 2 8 TROY MICR Toner Cartridge Detection isso IAEA RAIN 2 9 MICR Toner LW DL FEY CEN SP VAEMER VIRIS RR ERE UI UD K EMEN LUPA LIU VEXSE PER aeoiee 2 9 Automatic Print Density dee 2 9 Dser Selectable Printer Weare sscscassucdsisscdstasancxsavabsncsunsneatceveluccscalnactassebacesvwiutansedsbacentaineaveivalneiixins 2 10 Printer Type aud MICR Meodesivisainianani a EEREEE ERU E LEN DUX QUU EA PER Ed pMR EFE EPMUpE 2 10 Administrator Name and Pass WOOP issssessscisscesssesssesssvescressvancssouvesionssvesseressessecssvvenssssisssessnssseiss 2 12 User Names and NI lcd aida 2 13 ds A eee eee ee 2 14 TROY nl caras F OO OEOEOe E0eEeEe 2 15 aa eo TROY Security Printing Solutions User s Guide 50 705
6. I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 8 14 Section 8 Trouble shooting by Printer Control Panel Display Message cont Troubleshooting Error Messages ACCESS DENIED An attempt was made to access a data file that the Troy firmware was not permitted to access This error should not occur under normal printer operation unless the data files on the printer are being simultaneously accessed by a host computer via a network file accessing connection such as NFS If the error persists contact TROY Technical Support 49 4C18 SERVICE ERROR A firmware update has been uploaded to the printer This error message may appear immediately after the update process has been completed indicating that the printer has registered the new firmware Re initialize the printer cycle printer power or perform a cold reset Wait for the initialization sequence to finish before continuing to use the printer The printer must be re initialized in order for the firmware update to take effect 53 0X 10 ERROR Your printer detected the presence of a second memory card Remove the memory cards one at a time until the message is cleared or contact your authorized TROY service representative 61 X SERVICE Indicates that the TROY MICR DIMM is Re install the TROY DIMM 62 X ERROR improperly installed or has failed 68 1 ERROR A firmware update has been uploaded t
7. Incorrect format of fields in MICR line according to your bank s specifications Error typing in the field information Re enter the correct data Ask your bank for its specification sheet or copy the field format from your old checks including any spaces Vertical streaking or smearing throughout document Problem with TROY MICR printer or toner cartridge Refer to the troubleshooting section in the printer user s manual Horizontal streaking in MICR clear band during document processing Problem with the reader sorter machine The reader sorter machine must be cleaned and checked or adjusted I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 8 1 Section 8 Trouble shooting by Symptom cont Troubleshooting Error Messages 600 dpi MICR font not used in MICR line an incorrect font such as Courier or Times Roman was used instead No MICR font installed MICR mode disabled and an attempt was made to use a TROY MICR font Software error MICR font requested orientation portrait or landscape not installed in the printer Non TROY MICR font was used Font escape sequence coding error Install the TROY Memory Card and reprint Consult your software dealer Enable MICR mode by issuing the appropriate escape sequence via your check writing software Install the correct orientation of MICR font via the TROY M
8. 7 22 Section 7 TROY EAN 13 Barcode Esc 8Y lt Esc gt slpLJv s b24636T Using TROY Fonts desired height o ll Tf Jafa Ao E 29 HEDHI TII ff gt 162 156 9C 157 9D 158 172 AC 9E 161 166 A6 167 A7 168 169 176 174 AE BO 177 B1 178 186 A1 2 v BA 187 BB I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 7 23 Section 7 TROY BC25 Barcode Esc 4Y lt Esc gt slplJv s b2464 T 32 20 33 Using TROY Fonts desired height aii 36 24 37 25 38 26 39 27 40 28 41 29 M AAA ON 43 2B 44 2C 45 2D 46 2E 47 2F 48 30 49 31 50 32 51 33 Mm a TT 53 35 54 36 55 37 56 38 57 39 58 3A 59 3B 60 36 61 3D ulmiwimiuwlwim m 63 3F 64 40 65 41 66 42 67 43 68 44 69 45 70 46 71 47 TDMA ae ae ae A Wi 73 49 74 4A 75 4B 76 4C 77 4D 78 4E 79 4F 80 50 81 51 MAA AAA ATA 83 53 MAA 93 5D mint 102 103 67 wmm 04 105 106 6A f 107 6B 108 6C 109 111 Il aDEDEEDEDEOICOE Em m uw u Wo ur ur C CU E I di n Act 136 137 138 8A 139 140 8C 141 ree oo M al los aha ae i dl i PPP eee I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 7 24 Section 7 TROY BC39 Barcode Esc Y lt Esc gt slplJv s b2467 T Using TROY Fonts desired height TE 37 25 38 26 39 27 40 28 41 29 uin p 43 2B 44 2C 45 2D 46 2E 47 2F 48 30 49 31 50 32 51 you Cm mim
9. Update Printer Optional feature NOTE To maximize the security of the encrypted data avoid using common words i e starship zebra wallflower etc or common groups of words or phrases i e My dog spot My favorite printer The red car was fast etc for the decryption password TROY recommends using complex or unusual groups of words i e Stars fall never for color blue down out of sky or Grass greener hillsides bestow graces of charm etc or if using a single password select a unique set of alternating numbers and letters i e x23y4a2 or 6x2kyzb8a 3 After security options are set click on Update Printer to send the new settings to the printer All previous configuration settings in the printer will be overwritten Click on OK to proceed NOTE TROY Security Printers do not send data back to the Printer Utility Therefore if an incorrect administrator password is entered none of the security options will be accepted by the printer and the TROY Printer Utility will not provide notification of the error Printer Type Description MICR Off Printer will always default to MICR Off mode regardless of any previous MICR settings MICR Off timeout Printer will switch to MICR Off mode after a set time if no MICR Off command is received MICR On Printer will switch to MICR On mode when a MICR job is received MICR Always Printer will always default to MICR On mode regardless of any previous MICR settings
10. Your MICR toner cartridge is nearly empty Your MICR paper is out of specification so that toner does not adhere properly to the paper Faulty MICR toner cartridge Use of Non TROY MICR toner or font Use TROY MICR defaults TROY MICR toner cartridge should not be used if a LONTONER message appears on the printer control panel display There should be no visual fading across the document Refer to TROY MICR paper specifications elsewhere in this guide and consult your paper vendor to ensure you have the correct paper including correctly preprinted background areas Also check to ensure your paper has not altered due to environmental conditions during storage and handling Try another TROY MICR toner cartridge If the cartridge is faulty return to dealer Try TROY MICR toner or font or consult non TROY manufacturer for assistance I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 8 5 Section 8 Trouble shooting by Symptom cont Troubleshooting Error Messages MICR characters are broken there are voids in characters or toner rubs off Your MICR paper is out of specification so that toner does not adhere properly to the paper Faulty MICR toner cartridge Use of Non TROY MICR toner cartridge Printer fusing unit is faulty Refer to the TROY MICR paper specifications and consult your paper vendor to ensure you have the correct pap
11. Required Security State MICR Secure Printers MICR mode enabled TROY MICR toner cartridge installed Valid user login Valid PIN entered for Softlock if enabled Keylock switch set to Print MICR stored in the secure memory area of the printer Print TROY Convenience Amount fonts N A Valid user login Access TROY Auxiliary fonts Data Capture OCR N A Valid user login AutoProtect Messaging Microprint Security etc Access signatures fonts logos forms and macros N A Valid user login Access signatures fonts logos forms and macros stored in the public memory area of the printer No security requirements No security requirements Use the TROYmark feature for the background N A Valid user login image on your checks Encrypt MICR print data sent to your MICR printer N A Encryption and decryption passwords over a network must be the same Add or delete a printer user name and password N A Valid administrator login Print an audit report N A Valid user login Use Exact Positioning Technology feature to adjust the MICR line position on your printed checks Valid administrator login Valid administrator login I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 2 5 Section 2 Pre defined Security States cont Understanding TROY s Features Use the Auto Rotate Feature Valid administrator login Valid administrator
12. Trying to delete a user that does not exist in the printer Specify a valid user name and resubmit the job to the printer BAD USERNAME DELETE USER COMMAND IGNORED While attempting to delete a user name the syntax of the user name provided was invalid Resubmit the add user name job with the proper syntax PERMANENT USER DELETE USER COMMAND IGNORED The user attempted to delete an administrator user which is not allowed You cannot delete the administrator password I OY Security Printing Solutions User s Guide 50 70540 001 Rev A Section 8 Trouble shooting by Printer Control Panel Display Message cont Troubleshooting Error Messages ERROR DELETE USER COMMAND IGNORED Some other error occurred while trying to delete a user to the printer Check the job for proper syntax Delete all users and add them again If the problem persists call TROY for technical support NOT CHANGE MODE DELETE USER COMMAND IGNORED A job was received that attempted to delete a user without being in the change mode Include a change mode command pair in the job and then resubmit it to the printer INSUFFICIENT AUTHORIZATION JOB PURGED Trying to change a user password for a user that does not exist in the printer Specify a valid user name and then resubmit the job to the printer USER LOGIN COMMAND FAILED JOB PURGED While attempting
13. 110 6E 111 6F pd K W UO 112 70 113 71 114 72 115 73 1116 74 117 75 118 76 119 77 tinta imixilA 124 7C 126 7E 127 7F 128 8 129 81 siflilsl juju ulu I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 7 15 Section 7 Using TROY Fonts TROY OCR A Esc QO Esc slplLJv s b1 4T desired point size m Pere i d po Piel bE AREF aes TlelaABCcDELF 74 75 76 77 78 79 80 81 82 83 0048 004C 004D 004E 004F 0050 0051 0052 0053 LLL NS Pats 86 87 88 89 90 91 92 93 94 95 0056 0057 0058 0059 005A 0058 005C 005D 005E 005F 98 99 100 101 102 103 104 105 106 107 0062 0063 0064 0065 0066 0067 0068 0069 006A 0068 E cde fig h li J k 109 110 111 112 113 114 115 116 117 118 119 006E 006F 0070 0071 0072 0073 0074 0075 0076 0077 olipia nis tiu viw 007A 0078 007C 007D 007E 007F 20AC 2039 145 146 147 20 2019 201C Y I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 7 16 O E 38 gS x lt as oc 0031 73 0049 iL di 006D 0079 18 Section 7 Using TROY Fonts TROY OCR A continued NOTE This OCR font must be used at the designated point size to ensure optical readability E Sizel must use 12 point size upper and lower case characters can be used Size Ill must use 16 point size only upper case characters can be used E Size IV must use 20 point size only upper case characters can be used
14. I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 7 17 Section 7 TROY OCR B Troy OCR B Esc 10 lt Esc gt slplJv s b11 T 24 25 Using TROY Fonts desired point size E 1 ior Bii i 54 5 o M C eu A 60 61 62 63 64 65 66 003C 0030 003E 003F 0040 0041 0042 m a M gt 0 A B C D 72 73 75 76 77 78 0048 0049 ee K 004C M 004E or 88 89 90 a 0058 0059 005A ce 99 100 101 102 104 0063 0064 0065 0066 0068 116 0074 d A 111 114 115 117 006F 0072 0073 0075 de 120 121 124 125 126 0078 0079 iks in 007C 007D 007E one VI 201A s 135 136 137 138 139 140 142 p 2030 0160 2039 0152 0170 1 2 146 147 148 149 150 151 152 2019 201C 201D 2022 2013 2014 020C 153 154 155 2122 0161 203A I OY Security Printing Solutions User s Guide 50 70540 001 Rev A re gt 7 18 Section 7 Using TROY Fonts TROY R B o oc 156 158 159 160 161 162 163 164 165 166 167 continued 0153 01 pa 0178 00A0 00A1 00A2 r 00A4 Y ur 8 7 i E aad es 00AA 00AB 00AC 00AD OOAF 00B0 0081 die i un 00B4 0085 0087 0088 00BB 192 193 194 195 196 197 198 199 200 201 202 203 00CO 00C1 icd o f 00C6 T xi T kd 00CB E I pt gu ies 0000 00D1 er we n 00D6 00D7 O i i I E 0 E me uw T b f 00E0 eg E er 1 I i aa 8 00E6 E Ts e X S a gp aie 240 241 242 243 244 245 246 247 248 249 250 251 OOFO OOF1 00F2 wes A s OOF6 00F7 00FA
15. NOTE If you are installing a TROY MICR printer not a TROY Security Printing Solution skip to Step 9 Step 6 Determine how check data will be sent to the printer either locally over a direct parallel connection or over a network connection If check data is going to be transmitted across public networks e g across the Internet encryption is strongly recommended TROY Secure EX series printers only so that print data cannot be tapped into and used to commit check fraud Encryption can also be used on internal networks intranets if internal security is a concern Encryption is not recommended or required for direct non networked connections between a workstation and a TROY Security Printing Solution If you use encryption you must select a password or pass phrase of up to 128 characters in length for use in the encryption decryption process Step 7 Determine who will have access rights to the TROY printer to print MICR documents Because selected TROY solutions provide user level security your TROY printer can be a shared device for printing both MICR and non MICR documents If this level of security is required in a shared environment the administrator should prepare a list from 1 to 19 user names and passwords each not to exceed eight characters in length in the range of A Z and 0 9 and assign PINs for the Softlock and Joblock features if applicable All users with the exception of the administrator have the same access pri
16. OY Security Printing Solutions User s Guide 50 70540 001 Rev A 7 8 Section 7 Using TROY Fonts Determining a To determine which key on your computer keyboard that a TROY character or symbol is mapped to simply Character compare the ASCII number of the selected TROY character or symbol to the same ASCII number listed in the Mapping Standard ASCII Character Map shown on the next page to determine which keyboard key can be used to access the selected TROY character or symbol Accessing Some of the font sets provided on the TROY Security Printing Solutions 65 ASCII Number Unmapped CD contain more characters or symbols than can be mapped to the 004 Hexadecimal Number Characters available keys on a standard computer keyboard In this case these characters can be accessed by manually entering the ASCII number see example at right designated for each character refer to the character tables on the following pages The hexadecimal number shown below A Character or Symbol the ASCII number is used for programming mainframe computers To access a character or symbol that is not mapped to one of the keys on your Windows computer keyboard you can manually enter the ASCII number by holding down the AlTkey on your keyboard entering the associated ASCII number for the character you wish to access and then releasing the ALT key NOTE You must use the numerical keypad on your keyboard to enter the ASCII number The number
17. all available menu selections are displayed on the printer control panel Features 1 2 3 4 5 6 Entering the Administrator Password 1 2 3 4 5 6 9 10 MA Y I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 6 2 Section 6 Using the Printer Control Panel Saving Restoring In the event that a cold reset is performed on your TROY printer due to servicing and or firmware updates all Printer Settings TROY managed variable values will be lost and therefore will require re entry by the user TROY Security Printing Solutions provide the ability to save and restore all TROY managed variable values TO SAVE TROY MANAGED VARIABLE VALUES l Press the menu ES button 2 Press the down arrow V to select TROY MENUS and then press the OK button 3 4 3 Press the down arrow W to select SETTINGS MENU and then press the OK button Press the down arrow to select TROY MANAGEDVARIABLES and then press the OK button Press the down arrow V to select SAVECURRENT VALUES and then press the OK button The printer will display PROCESSI NGREQUEST and then automatically exit the menu system TO RESTORE TROY MANAGED VARIABLE VALUES 1 Press the menu ES button 2 Press the down arrow V to select TROY MENUS and then press the OK button 3 4 5 Press the down arrow V to select SETTINGS MENU and then press the OK button Press the down arrow V to select TROY MANAGEDVARIABLES a
18. configuration page see example Languages Supported All Decryption Mode Job by Job Audit Data Capture None Print Range Recent Report Type Summary Sort Order Ascending Sort By Print Order Auto Report No Auto Delete No Paper Tray 7 Seal Default Command SEAL T P V A B D N C X 0 Y 0 R 300 Use Metadata No Auto Apply Each Page No Use Location No Display Errors Yes Company Id 0 Currency Symbol Dollar Decimal Symbol Point Alternate Escape ASCII 27 Decimal Image Offset X 0 Image Offset Y 0 MICR Offset X 0 MICR Offset Y 0 Auto Page Rotation Disabled TROYmark Patterns Tray Remapping Enabled OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 39 Section 4 Using the TROY Printer Utility Downloading The TROY Printer Utility provides the ability to download any PCL or text file directly to the printer without Files to the embedding additional information Three download options are provided to enhance the download file see the Printer Download File window for the specific options To include an advanced option to the download place a checkmark next to the corresponding option s you wish to use The advanced download options are provided for advanced users only TO DOWNLOAD A FILE TO THE PRINTER 1 From the Main Window click on the printer you wish to manage 2 Type in the current administrator password in the DWE x password box at the bottom of the Main Wi
19. i e A 0 B 1 C 2 TROY Large Esc 10 lt Esc gt s p5 h16 v sOb T Convenience Amot 18 Point Key Char Key Char Key Char Key Char Font Troy LCF o 9 5 9 S 1 1 6 6 amp 2 2 7 Y cou C 3 3 8 8 PER 4 FOUR 9 NIME TROY Small Esc 20 lt Esc gt sOp6 00h22 9vOsObT Convenience Key Char Key Char Key Char Key Char Amount 24 Point Font Troy SCF 0 5 0 ZERO 9 FIVE DOLLAR EURO 1 6 1 ONE 6 sx j ASK amp 2 7 2 TWO 7 SEVEN i COM 3 8 3 THREE 8 EIGHT PER 4 9 4 FOUR 9 MINE MA r I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 7 13 Section 7 TROY Using TROY Fonts lt ESC gt 19U lt esc gt slpL v s b166 2T lt esc gt m1I AutoProtect desired point size Font Troy Auto Protect VOID NON NEGCOTIABLE DO NOT CASH TROY Security Esc 40 lt Esc gt slpLJv s b T desired point size Font Troy Security TROY Security Font Spanish Troy Security Spanish F024 F025 48 F030 F031 NOTE The TROY Security Spanish Font is included in the International Font Collection provided on the TROY Security Printing Solutions CD I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 7 14 Section 7 TROY Reverse Helvetica Font Using TROY Fonts Troy Helvetica Rev 34 22 35 2 i m A Oo o g 42 2A B 2B 60 3C 61 62 3E 63 3F 43 90 5A 91 5B 92 5C 93 100 64 101 6 102 66 103 67
20. 13 18 23 configuration and use the factory defaults if the Pa 9 14 19 Tos user has provided a valid user name and sora 5 10 15 20 25 You can also use this feature if you are using an application that has a printer driver designed to EA communicate with an older laser printer i e HP LaserJet III or earlier The tray calling sequence for these earlier printers with a dual tray system is reversed from present day standards 1 e LaserJet III printer tray 1 is called as paper tray 2 on the newer printers Using tray mapping will enable users to match legacy applications without extensive reprogramming of their software applications I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 2 22 Section 2 Understanding TROY s Features Replaceable Escape Character Language Support Decryption Mode When writing program code in a Windows environment it is very difficult for an application programmer to insert the ASCII escape character ASCII character 27 into the PCL data stream The ASCII escape character is required before each PCL command in the programmer s command string in order to enable the printer features described in this user s guide Therefore the replaceable escape character is designed so that the application programmer can choose another ASCII character any ASCII character from 0 to 255 to represent the ASCII escape character in the PCL data stream When the PCL data
21. A PP PP 6 1 Accessing Printer Feaburesiueessiskce i bur EVER EUER NEIN rnesa EUM NEUEM A EU SEEE PRIM NOSE FEY Eear AN EE FEX E UCH HM 6 2 Entering the Administrator Password ini iii aia 6 2 Saving Restoring Printer Settings inca 6 3 TROY Security Printing Solution Menu Map ooccccooocccnocccnnccconoccccnocccnnoccnonocccnonccononccononcconoccconoccconos 6 4 Using the Exact Positioning Technology 4 eere ecce eee reete e eee eese sese ses sos eaae sesso sese ense ena 6 6 Section 7 Using TROY Fonts ir is 7 1 Accessing and Using TROY Ponts 7 1 Accessing the TROY Fonts Using Windows Applications oooooomomsm 7 1 Accessing the TROY Fonts Using Non Windows Applications omoms 7 1 Usma TROY MICR i A AAA 7 2 Using the Convenience Amount Fonts cscccsssscsssssssssssssssssssssscssssssssssscssscscesscccsssscsssccssnsccesses 7 2 Usus thu TROY Security Fonts issuer bi sie RE EE UP E MP DIU XI MD P OMM 7 2 Using the TROY Messaging Fonts unn 7 2 aa eo TROY Security Printing Solutions User s Guide 50 70540 001 Rev A TOC 5 Table of Contents Using the TROY OCR Pra AAA 7 2 Using the Reverse Helvetica Font a 7 2 Using the TROY AutoProtect EOllla eiii potis dk Ur HERE ii 7 3 Using the TROY Microprint Ponteareas 7 3 Usus the POSTNET PONE uentus ti FD oU AA 7 3 Using the British Pound and Euro Symbols c eee ee eee ee eee ee eee
22. Guide 50 70540 001 Rev A 6 4 Section 6 Using the Printer Control Panel TROY Menu continued 1 Securit ae y DELETE USER AUDIT MENU 7 Printing Solutions USER ID DATA TO CAPTURE Menu Map z SETTINGS MENU _ PRINT RANGE cont RECENT _ PRINTER TYPE _ REPORT TYPE PRINTER DEFAULT SUMMARY ALTERNATE ESCAPE SORT ORDER 1 27 ASCENDING PAGE ADJUST X DE SORT BY gt 0 PRINT ORDER PAGE ADJUST Y DE PAPER TRAY E MICR ADJUST X DE AUTO REPORT 4 0 NO _ MICR ADJUST Y DE L AUTO DELETE i 0 YES _ PAPER TRAY MAP ENABLED DECRYPTION MODE JOB BY JOB LANGUAGES SUPPORTED ALL 10 MICR LOCK PIN PRINTER LOCK PIN Ho TONER SENSOR RES IGNORE AUTO ROTATION 5 DISABLED L troy MANAGED VAR RECALL SAVED VALUE I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 6 5 Section 6 Using the Printer Control Panel Using the If the MICR line on your checks does not meet the ANSI X 9B specification for MICR line placement use this Exact feature to make small vertical horizontal or rotational positioning adjustments to the MICR line and or page Positioning image Use the TROY MICR Document Template 54 17373 001 to verify the correct placement of the MICR Technology line on your checks after pe
23. MICR From the Main Window click on the printer you wish to manage the Main Window If a password is not set then leave the password box blank From the Main Window click on File Print and then click on Windows Security MICR Font Demo The printer will automatically print the Windows Security Font Demonstration page see example on next page Compare the actual TROY security fonts the actual fonts generated by your printing system shown in the right hand column with the facsimile image of these fonts printed in the center column a digitized image designed to look exactly like the actual fonts generated by your system see example on the next page If the support files were properly installed the actual TROY security and or barcode fonts displayed in the right hand column should appear identical to the facsimile fonts displayed in the center column If the actual fonts do not match the facsimile fonts printed on the demonstration document fonts not printed correctly or fonts missing on the printout review the installation steps in this document If further assistance is required contact TROY Technical Support p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 34 Section 4 Using the TROY Printer Utility Verifying Windows Font TROY Security Font Collection Support cont Microsoft Windows Test Page This document displays how the TROY Security Font Collection should appear when p
24. PINs A A s TROY Printer Utility e Set printer security options TROY Group Inc e Manage printer resources y Security Printing Solutions T Re map p tinter paper trays The TROY Printer Utility provides the ability to control printer functions and e View system information perform tests via a Windows Interface This application can output to any PCL 5e based printer through the Windows Printer Collection The printer e Enable disable printer type may be connected by a local port network connection or printer network e Check MICR print quality EEk e Print MICR PCL demo pages Warming This computer program is protected by 2 copyright law Unauthorized reproduction or e Obtain technical assistance distribution of this program or any portion of it may result in severe civil and criminal penalties and will be e Access the TROY Web site for printer firmware prosecuted to the maximum extent possible under law System Info updates drivers and product information The TROY Printer Utility is intended for use by system administrators and should be installed only on the administrator s computer All printer settings including names passwords and PINs Personal Identification Numbers selected with the TROY Printer Utility will remain unchanged until modified by the administrator even if the printer power is cycled or the printer electronics are reset For a detailed description of the TROY Security Printing Solutions features
25. Sort Order prints the audit data in descending order TROY Detailed Audit Report Record MICR Amount Payee Name Date Custom 00013 C1234567890C A123456789A 12345D67890C 2 673 00 John Q Public 10 05 2000 999 99 9999 QFG382M MICR Line TROY Amount TROY Payee TROY Date Custom1 Custom 2 automatically captured 1 From the Main Window click on Settings File Help and then click on Audit Options 2 Click on the down arrow of each selection Audit Data Capture Auto Report Print Range box to choose the desired audit option no change v no change M 3 Click on Update Printer The system will automatically update the printer s flash file Sort By Auto Delete Report Type memory no change m no change z no change T 4 Click on OK to continue Sort Order Paper Tray zl NOTE The currency symbols are selected in no change m re change Settings Regional Options see page 4 14 Update Printer OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 23 Section 4 Using the TROY Printer Utility Managing Audit Reports cont TO PRINT AUDIT REPORTS From the Main Window click on File Audit and then click on Print Audit Report The printer will automatically print the audit report according to the user defined configuration set in the Audit Options window NOTE If the Auto Delete feature is enabled the audit data will automatically be deleted when the audit report has finish
26. T nc I T u b s E000 E001 E002 NOTE This OCR font must be used at the designated point size to ensure optical readability amp Sizel must use 10 point size upper and lower case characters can be used Size III not supported Size IV must use 16 point size upper and lower case characters can be used I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 7 1 9 Section 7 TROY UPC A Barcode Using TROY Fonts Esc 8Y lt Esc gt slpLJv s b246 6T CL desired height 32 20 33 21 34 22 35 23 36 24 37 25 J 38 26 39 27 40 228 41 29 40 65 41 66 42 67 43 68 44 70 46 47 4B 76 4C 77 4D 78 4E f 79 4F 7 80 50 81 51 55 86 56 87 57 88 58 89 59 90 SA 91 5B I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 7 20 Section 7 TROY UPC E Barcode Esc 8Y lt Esc gt slplJv s b2461 T desired height 42 2A 44 2C 45 2D 46 2E 47 2F 48 30 49 l 31 50 l 32 51 33 D 52 I 34 53 35 54 36 55 I 37 a Using TROY Fonts 57 39 58 3A 59 3B 60 3C 61 3D 62 3E 63 3F 64 40 65 l 41 66 l 42 67 l 43 68 l 44 69 45 70 46 71 47 D 6 72 48 73 49 74 4A 75 4B 76 4C 78 4E 79 4F 80 50 81 51 82 52 83 53 8 55 8 56 87 57 8 58 89 59 90 5A 91 5B 92 5C 93 SD 94 SE 95 SF 96 60 97 61 98 62 99 63 100 64 101 65 IT
27. Utility NOTE Initially the default password for the printer is blank no password To maintain printer security it is strongly recommended that the administrator change the password to prevent unauthorized access to the printer control panel NOTE If you plan to use the TROY Printer Utility exclusively to set or enter the administrator password recommended then both letters and numbers may be used for the administrator password I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 2 12 Section 2 Understanding TROY s Features User Names and The user names and passwords feature allows the administrator to set up to 20 user names and passwords one Passwords administrator and 19 users to prevent unauthorized access of the TROY Security Printing Solution s secure resources and other security features All names and passwords are stored in the secure memory area of the TROY flash file system and can be assigned and or modified by the administrator using the TROY Printer Utility The administrator can print a list of active user names and passwords using the TROY Printer Utility or printer control panel A valid user login is required to access and use the following list of features from the printer control panel These features are available in selected TROY Security Printing Solutions e TROY Security fonts e TROYmark M Resources stored in the secure memory area of the printer s flash file system MICR mod
28. all values have been entered click on Update Printer to send the new settings to the printer All previous MICR line and image offset values in the printer will be overwritten The File Help Image Vertical Offset mm Horizontal Offset Image Rotate Enable y Valid offset values 720 decipoints MICA line Wertical Offset Horizontal Offset Update Printer system will prompt you with Print Quality Document to verify adjustments Click on Yes to print the quality document or click on No to proceed without printing the quality document When closing the ExPT Offsets window the system will prompt you with Do you want to save changes to ExPT Offset values Click on Yes to save the new offset values in a user named file for future use e g Acme print job offset values ops or click on No Negative decipoints to continue without saving 12353031 the new offset values The MICR Adjust Y selection on the printer control panel will move the MICR line up negative decipoints and down positive decipoints move left 17890m k22341567 890 k23 5B 42235303 The MICR Adjust X selection on the printer control panel will move the MICR line left negative decipoints and right positive decipoints Negative decipoints move up Positive decipoints move down Positive decipoints move right I OY Security Printing Solutions User s Guide 50 70540 001 R
29. any one or more of the following data from a check Payee name Convenience amount Check date User name the person logged in while printing the checks Up to three additional custom user defined fields from the check To capture the user selected fields from the check for use in the audit report special PCL commands must be inserted into the PCL 5 data stream the data sent to the printer to mark the selected check data for recording in the audit report These PCL markers are placed in the printer data stream by selecting one of the designated fonts for each desired check field and then creating a custom PCM file generated automatically by the PCM file generator included in the TROY Printer Utility and then installing the PCM file on the host computer refer to the TROY Quick Start Guide A maximum of 128 characters can be stored for each audit record in the flash file system Two versions of the audit report can be selected for printing e Recent prints only the audit data recorded since the last Recent or complete audit report was printed e All prints All recorded audit data stored in the printer s flash memory NOTE Canceling a Recent report before the report finishes printing will cause the audit information marked for this report to be reprinted along with any subsequently recorded data when the next Recent audit report is printed The Recent or All records of the audit report can be selected to print in one of two form
30. configuration functionality and MICR print quality Verifying MICR Maintaining high quality MICR printing is vital to error free reader sorter processing of your checks at the bank ying Ls j Print Quality TROY s Security Printing Solutions have been consistently shown to have the lowest bank reject rates in the industry Poor MICR print quality will cause your checks to be rejected by the bank s automatic MICR readers and therefore you may incur significant manual processing fees from your bank for each rejected check The TROY MICR Quality Document is resident in the firmware of your TROY printer and can be printed out at any time using the TROY Printer Utility or printer control panel The TROY Quality Document will automatically be formatted to fit the default paper size set in the printer either letter or A4 Use the TROY MICR Quality Document as a reference to evaluate the general print quality of your TROY Security Printing Solution Printer TO PRINT THE TROY MICR QUALITY DOCUMENT MICR Locked Print NOTE TROY Secure EX series printers must have the printer keylock switch set to locked MICR Print MICR to enable printing of the MICR Quality Document AS 1 From the Main Window click on the printer you wish to manage t 2 From the Main Window click on File Print and then click on Print Click on the Quality Document Choose either the E 13B or CMC 7 version of this document The printer will
31. custom fonts e TROY MICR Secure Printer a Hewlett Packard printer pre configured with the TROY MICR Secure Memory Card described above plus TROY s MICR toner sensing system a TROY MICR toner cartridge and optional input paper tray locks This product is designed for the secure printing of high quality MICR documents and utilizes several convenient easy to use operational and security features including a flash file system for storage of printing resources such as company logos electronic forms and custom fonts OY Security Printing Solutions User s Guide 50 70540 001 Rev A 1 1 Section 1 Features Overview Introduction e TROY MICR Secure EX Printer a Hewlett Packard printer pre configured with the TROY MICR cont Secure Memory Card described on the previous page plus TROY s MICR toner sensing system a TROY MICR toner cartridge a printer keylock switch input paper tray locks and also includes the TROYmark feature AutoProtect font and Secure Seal technology This top of the line product is designed for the secure printing of high quality MICR documents and utilizes several convenient easy to use operational and security features including a flash file system for storage of printing resources such as company logos electronic forms and custom fonts e TROY IRD Printer a Hewlett Packard printer pre configured with the TROY MICR Memory Card described on the previous page plus TROY s MICR toner sensi
32. driver Create Metrics 4 15 Section 4 Using the TROY Printer Utility Selecting Data Capture Fonts for Audit Reports and TROYmark cont Identifying Your Installed Printer Driver Type 5 If you are using a legacy printer driver typically used for Windows 95 98SE and ME operating systems place a checkmark Save in jUserData es ex in the checkbox next to Check this box if you are using a legacy printer driver NOTE See below for details on identifying the type of printer driver currently installed on your computer 6 After all the desired check fields have been defined click on Create Metrics Type in the desired file name or use TROY default Filename TROY for the data capture metrics file in the File Name box and then click on Save You Save as type Printer Cartridge Metrics pcm _ Cancel may create as many data capture font set I Open as read only configurations metrics files as needed for your check printing requirements The system will automatically generate the metrics file required to capture the selected check data for the TROY mark background image TROY audit report or secure seal 7 After the data capture metrics file is created by the TROY Printer Utility refer to the TROY Quick Start Guide and follow the appropriate steps for installing the metrics file on the host computer 7 NOTE If more than one data capture metrics file is install
33. ee etta eese tn seen seta sete 7 3 Using the Data Co MENUEIEERTU APREEHTER IQ tienes 7 4 Using Printer Fonts and Sereen F O18 ssssissesssessessesssssersossvenssssvncesvacsvevassssonssesscessassseessssssonssesesasonssonserse 7 6 MICR Font Gi GIGS A a i 7 7 Priority of Font Locations e 7 7 Font Character MAGE osos d vnb pa atri FF dif a aie 7 8 Determining a Character Mapping sismo train eR PE EyNE PE ee eek En eden 7 9 Aecessmnp Linmaspped Character 7 9 Standard ASCH Character Sed is 7 10 TROY MICR E I3B T2 PUIDE FRE o mae pE eR D PER Ea Aie 7 11 TROY MICK CMC 7 12 Pomt Font sssccsssecssesssssccssssasessassoecasecssecvaesssssnanssnassosssosaasteoasstsosssecsanssans 7 12 TROY Enhanced Convenience Amount Scalable cccsscssccsssssssssssscsscsscccesssssssscscccssseees 7 12 TROY Large Convenience Amount 18 Point Font eee e eee ee eee eee ee eren ee ette seen seen nu 7 13 TROY Small Convenience Amount 24 Point Font 4 eee eee cete ee esee eene eene ea setas tnane 7 13 TROY AnfoProteet M Portrait EPOREE PERRO CURL EU CE EIE VADE Cbo estos srst el PEDE VR Up 7 14 TROY Security Font Scola en tiun FUR tmon eeann SE DARE DI EEn EESE TENAR E PRU HE 7 14 TROY Security Font Spanish Scalable ee ee eee e eee eee ee ee eo sesso s seen sese eos seen s eno 7 14 TROY Reverse Helvetica Pork a ads 7 15 TROY OCRA Font SCalAD le sscccsccasacec
34. list Complete the changes to user names and passwords and then resubmit the job IN CHANGE MODE SECURITY STATE COMMAND IGNORED The printer was in the middle of a user name or password change when the printer received a job attempting to change the security state of the printer Complete the changes to user names and passwords and then resubmit the job BAD USERNAME ADD USER COMMAND IGNORED While attempting to add a user name the syntax of the user name provided was invalid Resubmit the add user name job with the proper syntax BAD PASSWORD ADD USER COMMAND IGNORED While attempting to add a user password the syntax of the password provided was invalid Resubmit the add user password job with the proper syntax AT MAX USERS ADD USER COMMAND IGNORED Trying to add more users to a printer than the printer can store Delete an unwanted user from the printer and then resubmit the add user job ERROR ADD USER COMMAND IGNORED Some other error occurred while trying to add a user to the printer Check the job for proper syntax Delete all users and add them again If the problem persists call TROY for technical support NOT CHANGE MODE ADD USER COMMAND IGNORED A job was received that attempted to add a user without being in the change mode Include a change mode command pair in the job and resubmit it to the printer NO SUCH USER DELETE USER COMMAND IGNORED
35. n Auto Page Rotat MICR PIN enter a valid 4 digit PIN to enable pis printing of a MICR print job Entering an invalid j Irma Each unit is 1 600th of an inch PIN will cause the print job to be purged and the Disabled gt X Offset Y Offset Width Height software will not provide the user with notification im hc D NM NM of this action The printer keylock switch must be o Dago E z set to the Print MICR position Exclude Region 0 o o o Job Name Job PIN enter the desired job name and 4 digit PIN 0001 9999 to protect your print job Your print job will only print after the correct job Cancel Help Test name and PIN is entered at the printer control panel Entering four zeros pressing the Select button four times will cancel the print job Default Paper Tray Mapping place a check in this box to use the factory default standard Hewlett Packard paper tray mapping designated for your model of TROY printer If the administrator has implemented custom tray mapping then leave this box unchecked to use the custom tray map settings MB p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 5 7 Section 5 Using the TROY Port Monitor Security Tab Alternate Escape Sequence used only for legacy application compatibility enter the alternate ASCII character cont number 0 255 to use as a replacement for the ASCII character 27 escape character in the PCL 5 data stream sent to the printer Pres
36. or the TROYmark background image on the check does not print Data Capture Fonts Used to select specific check data for use in the audit reports or TROYmarkTM background image on the check International Convenience Fonts Used to print the convenience amount on the check in any one of five languages available on the TROY Security Printing Solutions CD supplied with your TROY printer I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 2 20 Section 2 Understanding TROY s Features Firmware Update Capability Exact Positioning Technology This feature allows administrators to easily upgrade the TROY Security Printing Solutions firmware TROY s proprietary program code as new features become available from TROY The printer firmware update file is available from the TROY web site or may be supplied by TROY on removable media After completing a firmware update your TROY Security Printing Solutions printer must be rebooted printer power cycled OFF and ON in order for the update to take effect The ANSI X 9B specifications for the placement of the MICR line relative to the bottom and right edges of a check document are tightly controlled in order to provide accurate reading by the high speed banking system check readers The paper feeding and image placement accuracy between printers even similar model printers can vary enough to cause the MICR line to print out of tolerance according to the ANSI X 9B s
37. printing supplies TO VIEW TECHNICAL SUPPORT INFORMATION From the Main Window click on Help and then click on Technical Support to view the TROY Technical Support HTML page for telephone numbers and hours of business TO VIEW INFORMATION ON THE TROY WEBSITE From the Main Window click on Help and then click on TROY on the Web to access the TROY website Click on the Services and Support button at the top of the web page to view the available topics You can access the TROY website directly at http www troygroup com TO VIEW ON SCREEN HELP FOR THE TROY PRINTER UTILITY From the Main Window click on Help and then click on TROY Printer Utility Help F1 to view the Printer Utility help documents You can press the FJ key at any time while using the TROY Printer Utility to access the help screens TO VIEW INFORMATION ABOUT THE PRINTER UTILITY From the Main Window click on Help and then click on About to view the version level and other information about the TROY Printer Utility TO VIEW SYSTEM INFORMATION From the Main Window click on Help and then click on System Information to view the version level and other information about your computer and printer s hardware and software environment p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 4 Section 5 Using the TROY Port Monitor Introduction If using OS Win 2008 Vista Win7 or using App Net contact Tech support for implementati
38. scale British Large Convenience Amount Font Troy LCF British 1234567890f ONE TWO THREE FOUR FIVE SIX SEVEN EIGHT WINE ZERO GBP EURO COM PER Esc 10 lt Esc gt s p5 14h16 9v s b1T French Large Convenience Amount Font Troy LCF French 123456789 OFFEE UN DEUX TROIS QUATRE CINQ SIX SEPT HUIT NEUF ZERO FRANC EURO AST VIRG POINT Esc 1Q lt Esc gt s p5 14h16 9V s b2T Italian Large Convenience Amount Font Troy LCF Italian 1234567890f UNO TRE QUATRO CINQUE SEI SETTE OTTO NOVE ZERO LIRA EURO VIRG PUNTO Esc 10 lt Esc gt s p5 14h16 9v s b3T Spanish Large Convenience Amount Font Troy LCF Spanish 12545678905 UNO DOS TRES CUATRO CINCO SEIS SIETE OCHO NUEVE CERO DOLAR EURO COMA PUNTO Esc 10 lt Esc gt s p5 14h16 9v s b4T I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 7 29 Section 7 Using TROY Fonts International British Small Convenience Amount Font Troy SCF British Convenience 123456789 0 f Amount ONE TWO THREE FOUR FIVE SIX SEVEN EIGHT NINE ZERO GBP EURO ASK COM PER Fonts cont 123456789 OFF E UN DEUX TROIS QUATRE CINQ SIX SEPT HUIT NEUF ZERO FRANC EURO AST VIRG POINT 1234567890 y UNO DUE TRE QUATRO CINQUE SEI SETTE OTTO NOVE ZERO LIRA EURO AST VIRG PUNTO 1234567890 UNO DOS TRES CUATRO CINCO SEIS SIETE OCHO NUEVE CERO DOLAR EURO AST COMA PUNTO Esc 20 lt Es
39. standard PCL Printer Command Set Language Do not enable this feature unless instructed to do so by TROY Technical Support Decryption To support encryption a decryption password must be entered that matches the encryption password Password o If decryption is not going to be used leave the decryption password field blank TROY MICR Secure Printers MICR IRD Secure EX Printers and MICR Secure Memory Card Kits Only MA p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 11 Section 4 Using the TROY Printer Utility Selecting Security TO ENABLE DISABLE PRINTER SECURITY OPTIONS Options cont BEEN BL TTL Security Options x 1 From the Main Window click on Settings and Fie Help then click on Security Options Printer Type Tray Mapping Alt Escape Character 2 Click on the down arrow at the right of each no change y ino change selection box to choose the desired security Deciyption Mads Lanas Supported Ak Cormar Sat option If you are planning to use the o change ino change ino change encryption decryption feature you must enter a decryption password or pass phrase in order for Printer Lock PIN MICR Lock PIN Toner Sensor Response the printer to decrypt the encrypted data sent Ino change Ino change Ino change y from the host computer The same password Decryption Password must be used in the TROY Port Monitor Poo
40. that in combination create security states The interdependency of these security states ensures the integrity of ecurity n p y Integrity States the MICR printing security features which can be enabled and or configured to meet your specific security requirements These features can be accessed through the TROY Printer Utility or the printer control panel It is important that the administrator create a unique administrator password to safeguard the security settings by preventing unauthorized access to the TROY Printer Utility and the printer control panel The MICR functions built into the TROY Security Printing Solutions operate under a pre defined set of security states When a MICR print job is sent to the printer the TROY printer firmware monitors up to four security states to determine if the pre defined set of conditions is correct to allow the MICR job to print These four security states monitored sequentially are as follows e MICR mode MICR mode enabled or disabled software based feature e Login status Valid user name and password entered optional e Keylock switch position and or Softlock setting MICR Locked Printer Locked or Print MICR modes e MICR toner cartridge sensing TROY MICR toner cartridge installed in printer NOTE The printer keylock switch is present on TROY MICR IRD Secure EX printers only MICR toner cartridge sensing is present on all TROY printer models The Softlock feature is present on T
41. the audit data recorded since the last Recent or complete audit report was printed e All prints All recorded audit data stored in the printer s flash memory NOTE Canceling a Recent report before the report finishes printing will cause the audit information marked for this report to be reprinted along with any subsequently recorded data when the next Recent audit report is printed The Recent or All records of the audit report can be selected to print in one of two formats e Summary Report prints only the number of checks printed e Detailed Report prints all audit record data and the summary line The audit report can be sorted in one of two sort orders using either the MICR line or print order e Ascending prints the audit data in ascending order default e Descending prints the audit data in descending order p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 21 Section 4 Using the TROY Printer Utility Managing Audit Reports cont The TROY Messaging font can also be used to insert data into the audit record that the user does not want to actually print on the check Refer to Section 7 Using TROY Fonts for detailed information NOTE The printer fonts are resident in the printer s flash file system The screen fonts are available on the TROY Security Printing Solutions CD supplied with your TROY Security Printing Solution The audit report feature can be set to automatica
42. the printed page that exists with most printers it is recommended that the MICR line on your checks be positioned to print on the leading edge of the printed page the edge of the page that exits the printer first MICR lines positioned on the trailing edge of the page may be subject to small variations in the vertical placement of the MICR line which may cause the MICR line position to fall outside of the MICR line specification If the MICR line is located on the trailing edge of the page use the Auto Rotate feature to automatically rotate your check image 180 degrees on the page Use this feature to enhance MICR printing security by blocking access to printer paper trays containing check paper and divert non MICR jobs to paper trays containing plain paper If you have implemented user names and passwords then only approved users will be able to disable the tray re mapping and access check paper For example with all of your paper trays re mapped to pull only from paper tray 1 the File Help check paper stored in paper tray 2 will not be Note The tray ID numbers may not represent the physical tray numbers available regardless of the paper tray selected E Tray Map Tray Map Tray Map Tray Map Tray Map You can re map the printer paper trays using the TROY Printer Utility The TROY Port Monitor 1 6 11 16 21 or a PCL command can be used to temporarily 2 7 12 17 22 ignore override the tray re mapping 3 8
43. three this Manual sections of this User s Guide to familiarize yourself with the features available of your TROY Security Printing Solution and to develop an implementation plan for setting up and managing your TROY printing environment A RECOMMENDED APPROACH FOR USING THIS MANUAL IS AS FOLLOWS Familiarize Yourself with the Features of Your TROY Security Printing Solution Begin by reading the summary of TROY features listed on the following pages designated for your TROY Security Printing Solution These summaries quickly introduce all of the user selectable features available in each of the TROY Security Printing Solutions Many of these features can be enabled disabled or configured to meet the needs of your MICR printing environment Identify the features specific to your TROY Security Printing Solution and decide which of these features you wish to implement within your MICR printing environment Study the Features You Wish to Implement Read Section 2 Understanding TROY s Features for a description of the TROY Security Printing Solutions features you wish to implement Develop an Implementation Plan Read Section 3 System Planning and Implementation for suggestions on developing an implementation plan that will allow you to efficiently setup and manage your MICR printing system Planning your MICR printing system configuration in advance will minimize the setup time and optimize your day to day operations Roll Out the Implem
44. to change a user password the syntax of the user name provided was invalid Resubmit the change user password job with the proper syntax NO SUCH USER CHANGE USER COMMAND IGNORED While attempting to change a user password the syntax of the password provided was invalid Resubmit the change user password job with the proper syntax BAD USERNAME CHANGE USER COMMAND IGNORED Some other error occurred while trying to change a user password in the printer Check the job for proper syntax Delete all users and add them again If the problem persists call TROY for technical support BAD PASSWORD CHANGE USER COMMAND IGNORED A job was received that attempted to change a user password without being in the change mode Include a change mode command pair in the job and then resubmit it to the printer ERROR CHANGE USER COMMAND IGNORED A job was received that attempted to delete all users without being in the change mode Include a change mode command pair in the job and then resubmit it to the printer NOT CHANGE MODE CHANGE USER PASSWORD COMMAND IGNORED The audit file is full Cycle power print any audit data you require and then delete the audit data You will need to restart printing your job at the point at which the audit file became full NOT CHANGE MODE DELETE ALL COMMAND IGNORED A fatal error has occurred in reading or writing data to the audit file syste
45. will be printed in place of them this is normal If you would like to add these fonts to your printer resident font collection please contact OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 38 Section 4 Using the TROY Printer Utility 2n To PRINT THE TROY CONFIGURATION PAGE Printer Configuration MICR Locked Print NOTE TROY Secure EX series printers must have the printer keylock switch set to Locked MICR Print MICR to enable printing of the TROY Configuration page gt d 1 From the Main Window click on the printer you wish to manage 2 Type in the current administrator TROY EX SERIES Configuration Page password in the password box at the bottom of the Main Window Ifa 4 Part Number 93 20840 001 8 Firmware Date Code 20060817 170506 1 Media Part Number 0200277001A Media Serial Number 03041221000000000005 password IS not set then leave the Printer Serial Number CN2C489003 Printer Page Count 17067 password box blank Optional Features None a Printer Type MICR On no timeout Current MICR Mode Enabled 3 From the Main Window click on Keylock Installed Y Keylock Setti Print TROY Certified MICR eylock Installed es eylock Setting rin ertifie File Print and then click on A Toner Sensor Installed Yes Current Toner Type MICR Configuration Page The printer Toner Sensor Response Halt will automatically print the TROY Printer Lock PIN Disabled MICR Lock PIN Disabled
46. without Update Printer printing the quality document fees 4 When closing the ExPT Offsets window the system will prompt you with Do you want to save changes to ExPT Offset values Click on Yes to save the new offset values in a user named file for future use e g Acme print job offset values ops or click on No to continue without saving the new offset values Ei p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 27 Section 4 Using the TROY Printer Utility Managing Printer Resources Printing a List of Printer Resources The TROY Memory Card installed inside your TROY printer contains a re writeable flash file system allowing the administrator to conveniently install print or delete printer resources The flash file system s download area supports the storage of three types of resources soft fonts macros forms and data files The most common type of data file stored in the TROY Memory Card is the Secure Seal template file template dat It is important to safeguard the proprietary resources signatures company logos macros etc stored in your printer s flash file system by implementing the security features provided with your TROY Security Printing Solution The administrator can add and or delete any portion of the public and or secure printer resources contained in the TROY printer s flash file system using the TROY Printer Utility Typically the secure memory area contains proprie
47. zero on the printer control panel and as a blank password field in the TROY Printer Utility however administrators are encouraged to setup a unique password to restrict access to the TROY Security Printing Solution s features and settings After an administrator password is set all standard Hewlett Packard printer features normally available through the printer control panel will remain accessible to anyone without entering a password NOTE The administrator s password is stored in the printer s non volatile flash memory and will remain resident even when the printer power is turned OFF NOTE It is the administrator s responsibility to safeguard all name and password information including printouts and the electronic name and password lists UPL files saved on the administrator s computer Although the administrator password can be set via the printer control panel TROY strongly recommends using the TROY Printer Utility to select or modify the administrator password see note below The TROY Printer Utility will automatically update the printer s administrator password whenever the password is changed in the printer utility However changing the administrator password at the printer control panel will not update the TROY Printer Utility password no bi directional communication The administrator password stored in the printer and the TROY Printer Utility must be identical in order to access the printer features using the TROY Printer
48. 0b1T LEA IIA ln TROY ECF lt esc gt 3Q lt esc gt sip lt height gt vOsOb0T IPEFELVEEN 01234567 lt esc gt 3Q lt esc gt s1p18v0s0b0T H PET 18 0 8 TROY LCF lt esc gt 1Q lt esc gt s0p5 01h16 0v0s0b0T 123456789 TROY SCF esc 2Q esc s0p6 00h22 0v0s0bOT TROY Micro Font TROY Helvetica Rev er 11398 xp 903 Sss 1234567890 lt esc gt 10U lt esc gt s0p80h 8v0s33b0T TROY OCR A a ee TROY OCR B lt esc gt 9U lt esc gt s1p lt height gt v0s33b24580T MPP MP A MP MP MPewMP TROY Security lt esc gt 0O lt esc gt sip lt height gt v0s0b104T 1534281890 VBCDEEGHI KTIAUObdL2rnAMwxAs lt esc gt 10 lt esc gt s1p lt height gt v0s0b110T esc 4Q esc s1p height vOsObOT sas 1234567890 ABCDEFGHIJKLMnopgrstuvwxyz 7 Notes lt esc gt represents the non printable escape character Ascll27 Hex1B 1234567890 ABCDEFGHIJKLMnopqrstuvwxyz TROY Group Inc at 1 800 332 6427 lt height gt represents the point size value of the scalable font Value is represented in points 1 72 inch increments Multiple PCL5e font calls are shown for some fonts Refer to the printer documentation to verify which calls your specific model supports These fonts may not be included with your TROY Security Printing Solution Refer to the printer document for details If these fonts are not included alternate printer resident fonts will be printed in place of them this is normal If you would like to add t
49. 40 001 Rev A TOC 2 Table of Contents Br pt at De Min 2 17 Audit REI ac 2 18 bbd Bis ccmERm RHH 2 20 Firmware Update Capability oto een In In eo e oeREE HE PH9S ER EH iaa Eo FEXPE EUN at 2 21 Exact Posionms Techiol gy aero 2 21 Auto Rotate DOME sai IR DM PHAR MBA MP RE di IR TA 2 22 Paper E AAA Rm 2 22 Replaceable Escape ChDaragelgr eeeseeseseseesezesevestssevrimz vov sE Ses EIFE PEPYISFKPREXEPSS SEP EV EN FUE ENV ES SE uepE 2 23 EME SABO ics tan PEDEM MITAD PIE MIT EE MD DE MA MEN MM IUE 2 23 Deervpion Mod ia e RE vd dai 2 23 Hardware Based Security POEMAS 2 24 Printer Keytotk nn 2 24 Paper Tra Lot ii A A A A a o 2 25 Pap r Tray Security Covel m B 2 25 Section 3 System Planning and Implementation liiis m 3 1 Maintaining MICR SQ 14 3 1 Implementing the TROY Security Printing Solution ssccssssccssssscsssscssssscssssccsessssssssssssessesees 3 2 Planning WO c PNE x M 3 4 Section 4 Using the TROY Printer Utility lli 4 1 Menu SIMCOE incised mines ann nem KeS 4 2 Basie Printer UUlltv Opera ao 4 3 Manage System Security sc cssisciitcccicecnincsnnainnnnnnnnien anime 4 5 Sett
50. 6 Section 2 Understanding TROY s Features Standard In addition to the printing features provided in the Hewlett Packard LaserJet printers TROY Security Printing Printer Solutions include additional functionality specifically designed for printing high quality MICR documents Features These standard printer features are included in all TROY Security Printing Solutions and function automatically without user intervention MICR Mode To print MICR Magnetic Ink Character Recognition on financial documents and checks TROY printers use a Enabled special MICR mode With MICR mode enabled factory default MICR mode is MICR Enabled specific printer features are automatically set to the required mode for printing MICR documents In addition TROY printers will check for the presence of a TROY MICR toner cartridge the state of the Softlock feature and the position of the printer keylock switch to determine if the proper security states exist 1 e TROY MICR toner cartridge installed valid PIN entered for Softlock feature printer keylock switch set to Print MICR to allow MICR printing using TROY Security fonts MICR mode provides the following special features e Enables access to the TROY Security fonts e Displays Load MICR TONR on the printer control panel and will not print MICR documents if a TROY MICR toner cartridge is not installed when the keylock switch is set to Print MICR e Disables Jam Recovery feature does not allow the auto
51. 65 Pressing a key on your computer Mapping keyboard automatically generates the ASCII number 32 through 127 associated with the character or symbol displayed on the key Likewise any character or symbol not represented on your computer keyboard ASCII numbers above 127 can be accessed by manually entering the associated ASCII number using the numeric keypad The fonts provided on the TROY Security Printing Solutions CD have each of the characters and symbols in each font set shown on the following pages mapped associated to standard computer keyboard characters using the corresponding ASCII number for each character and symbol on the keyboard For example the transit symbol one of the industry standard symbols used in a MICR line at the bottom of a check contained in the TROY E 13B MICR character table described on the next page does not exist on a standard computer keyboard but has been mapped to the standard ASCH keyboard capital letter A designated as ASCII number 65 Therefore after loading and then selecting the TROY E 13B MICR Font typing the capital letter A on your computer keyboard will produce the MICR transit symbol instead of the capital letter A The TROY E 13B character table shown on page 7 11 associates the transit symbol with ASCII number 65 the same ASCII number used for the capital letter A if you had selected a standard ASCH font set instead of the TROY E 13B MICR font set
52. 8 169 A9 170 AA 71 173 AD 174 AE 175 AF 176 BO Wii 179 182 183 uM E uii 157 159 9F 172 177 B1 I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 7 27 Section 7 TROY POSTNET Reverse optional Esc 15Y lt Esc gt slpL v s33b2477 T 32 20 desired height Using TROY Fonts pD ia 41 29 elle le ea ct Ta Il pp 82 52 83 53 85 55 86 56 87 57 88 58 89 597 90 SAT 91 5B 92 SC 93 SD 94 SE 95 SF 96 60 97 61 98 62 99 63 100 64 101 65 102 66 103 67 104 68 105 69 106 6A 107 6B 108 6C 109 6D Para 112 70 113 71 114 72 7115 73 7116 74 117 122 123 7B 124 I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 7 28 Section 7 Using TROY Fonts International In addition to the CMC 7 font used for International MICR applications TROY provides the following Convenience Convenience Amount font sets in a variety of languages see examples below These fonts are provided only on Amount the TROY Security Printing Solutions CD These fonts can be easily downloaded into the printer s flash file Fonts system using the TROY Printer Utility The following TROY International fonts are non scalable fixed in size and can be used in the convenience amount field of the check The escape sequence used to call each font set in a non Windows environment is provided directly above each example The examples below may not be to
53. AWG STAN PEACE NICK LEXUS I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 8 Section 4 Using the TROY Printer Utility Assigning User TO SET OR MODIFY USER NAMES AND PASSWORDS Names and p Passwords cont From the Main Window click on Settings and then click on Names and Passwords If you have a previous name and password list saved on your computer upl file click on File Open click on the password list file name the default folder is UserData and then click on Open to retrieve the file Print the user name and password list to verify all current users To add a new user click inside the Name box and type in the desired user name To assign File Help a password for that user click inside the Password box and type in the desired i ADMIN password If a password has not previously JOHN Nee mary WES been set you must first click inside the KATHY Password box but then leave the Password Password STARSHIP box blank A blank no password will be recorded To modify or delete a user name or password click on the user name in the user Allo uec list box and then click on Clear or Delete to remove the user and associated password Bee _ Clear Click on Add Update to add the new user d and password to the user list box Repeat this process for each new user you wish to add to Update Printer the system Click on Update Printer to send the new password inform
54. Appendix A Installing the Duplexer cont Duplexer Installation Use two people to position the printer over the auxiliary paper tray aligning the three metal alignment pins on the top of the auxiliary tray with the three receptacles in the bottom of the printer chassis Figures 2 3 Figure 2 Figure 3 OY Security Printing Solutions User s Guide 50 70540 001 Rev A Appendix A Duplexer Installation Installing the 8 Replace the auxiliary paper tray and reconnect the printer power and data cables The printer is now ready Duplexer for normal operation cont NOTE If assistance is required call TROY Technical Support at 800 332 6427 Monday through Friday 8 00 AM to 8 00 PM Eastern Standard Time Customers outside the United States please call 304 232 0899 ES v I OY Security Printing Solutions User s Guide 50 70540 001 Rev A A 3
55. CR ENABLE command will change the MICR DISABLED mode to MICR ENABLED NOTE The printer keylock switch is present on TROY MICR IRD Secure EX printers only MICR toner cartridge sensing is present on all TROY printer models The Softlock feature is present on TROY MICR Secure MICR IRD Secure EX printers and MICR Secure Memory Card Kits only I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 2 3 Section 2 Understanding TROY s Features User Login Status Keylock Switch Softlock Settings MICR Toner Cartridge Sensing If the administrator has implemented user names and passwords a valid user name and password must be provided in the TROY Printer Utility or entered at the printer control panel before any of the printer s secure resources can be accessed or a MICR print job can be printed Refer to page 2 13 in this section for detailed information The 3 position printer keylock switch allows the printer s secure resources to be Printer locked out allowing only non MICR documents to print or the printer can be MICR Locked Print s s Locked MICR completely disabled no documents can be printed The printer keylock switch overrides all MICR mode settings selected in either the TROY Printer Utility or the TROY Port Monitor Refer to page 2 24 in this section for detailed information The Softlock feature prevents unauthorized printing of documents sel
56. FT PLEASE CASH PROMPTLY s Ss gt X 4 2331 S Pullman Street G Bank Two N a NO 2837284 QV Santa Ana CA 92705 lt Q Q E 800 332 6427 One Second Street NS A 949 250 8972 Fax e Chicago IL 60674 gt DA TE CONTROL AMOUNT www troysystems com 16 80 1220 10 5 2000 d 2673 00 A Pay Two Thousand Six Hundred Seventy Three Dollars and No Cents l A TO THE John Q Public SS gs X S 0 ORDER OF 100 Stars Avenue O n 8 9 l d Los Angeles CA 9021 NN S ES EXECUTIVE V P WNN x 5 NON NEGOTIABLE 2234567890 11423155789 223456 76901 p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 17 Section 4 Using the TROY Printer Utility Generating the TO CUSTOMIZE A TROYMARK BACKGROUND PATTERN ie 1 From the Main Window click on Settings and TNA x ae then click on TROYmark Pattern File Options Help Pattern cont 2 Click on Options Choose a basic density level light or dark then select the density Ss percentage The pixels in the preview screen to a m m mm can be clicked ON black square or OFF white ER a E E R REN l Pattern Elite Thumbnail square to customize the density level of the ENE Wu wes background pattern Up to three user defined Custom 1 Coo Poort density level patterns can be saved using Custom 2 SENEEN Custom 1 default Custom 2 or Custom 3 i Custom 3 Click on Update Printer to send these settings to the pri
57. Guide 50 70540 001 Rev A 7 3 Section 7 Using TROY Fonts Using the Data The data capture fonts are designed to capture default and user defined data from the check for use in the TROY Capture Fonts Secure Seal enhanced audit reports or the TROYmark background image printed on the check Several data capture font styles are provided to allow customization of your check however the same data capture font can be used for capturing all desired check data Use the TROY Printer Utility to configure your data capture fonts see Section 4 Using the TROY Printer Utility Refer to the example below and the example on the next page TROY Detailed Audit Report Record MICR Amount Payee Name Date Custom 00013 C1234567890C A123456789A 12345D67890C 2 673 00 John Q Public 10 05 2000 999 99 9999 QFG382M E gece MICR Line TROY Amount TROY Payee TROY Date Custom1 Custom 2 automatically captured TROY Digital Signature shown on the next page MICR Line automatically captured TROY Payee Custom 3 user defined non check data using the TROY Messaging font shown on the next page TROY Date TROY Amount Custom 1 user defined data contained on the check Custom 2 user defined data contained on the check R 0O D c Oo OC p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A Section 7 Using TROY Fonts Using the Data Capture Fonts
58. MICR paper was cut or perforated inaccurately lower edge of paper is not perpendicular to the right and left edges of paper Your MICR paper has changed properties due to environmental conditions in storage or handling Paper incorrectly loaded Faulty paper transport system in printer Measure your MICR paper and or perforation lines to ensure your MICR encoded documents fall within ANSI specifications for document size Ask your paper vendor for correctly sized MICR paper Measure your MICR paper and or perforation lines to ensure your MICR encoded documents fall within ANSI specifications for document size If using MP tray paper width guide should lightly touch right side of paper stack Try non MICR paper to verify the problem Contact TROY Technical Support if problem is verified on non MICR paper I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 8 3 Section 8 Troubleshooting Error Messages Trouble shooting by MICR line not positioned correctly on Your MICR paper was cut or Measure your MICR paper and or Symptom the document vertically and perforated inaccurately paper is too perforation lines to ensure your MICR horizontally short long or narrow wide encoded documents fall within ANSI cont specifications for document size Ask your paper vendor for correctly sized MICR paper Software registration error software Use the TROY ExPT feature t
59. MICR print job the density will automatically return to the pre determined MICR value when the printer is switched back to MICR mode ENABLED NOTE You can change the density setting however the printer will ignore the setting and use the pre determined MICR setting when printing MICR documents TROY does not support any density setting other than the pre determined MICR density value p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 2 9 Section 2 Understanding TROY s Features User Selectable Printer Features Printer Type and MICR Mode The user selectable printer features allow you to customize the operation of your TROY Security Printing Solution adding flexibility convenience and security The TROY Printer Utility is designed to assist the administrator with the configuration of the printer s default MICR and security features refer to Section 4 Using the TROY Printer Utility for detailed information The TROY Port Monitor is designed to allow authorized users access to the printer s secured resources and to select print job specific features refer to Section 5 Using the TROY Port Monitor for detailed information Before making any changes to the factory default printer settings the administrator should refer to Section 3 System Planning and Implementation to obtain helpful suggestions for setting up and managing your MICR printing system TROY Security Printing Solutions can b
60. NU and then press the OK button 4 cont Press the down arrow W to select the desired adjustment parameter MICR AD UST XDECIPONTS or MICR AD USTY DECQIPONTS and then press the OK button 5 Enter the desired decipoint offset value 720 to 720 to reposition the MICR line X horizontal and Y vertical and then press the Y button to save each decipoint value Each decipoint is equal to 1 720th of an inch Repeat this step for each parameter you wish to change 6 Press the down arrow YW to select AUTOROTATION and then press the OK button 7 Press the down arrow Wto select ENABLE or DISABLE and then press the OK button to save this setting If enabled the page will print upside down 180 degree rotation from the currently defined orientation 8 Print a test page to evaluate the MICR line position adjustment Repeat the adjustment as necessary Use the TROY MICR Document Template to verify all MICR line adjustments The MICR Adjust Y selection on the printer control panel will move the MICR line up negative decipoints and down positive decipoints Negative decipoints move up Positive decipoints move down 0 Negative decipoints move left Positive decipoints move right 12353031 178 790 123L 25567 B83H0 1 235 5B 123530305 The MICR Adjust X selection on the printer control panel will move the MICR line left negative decipoints and right positive decipoints OY Security Print
61. Printing Solutions User s Guide 50 70540 001 Rev A 2 10 Section 2 Understanding TROY s Features Printer Type and 3 e MICR Mode Printer Type Feature Description Security Level cont MICR Off The default MICR mode is DISABLED At the end of every print job the MICR High timeout mode will automatically be set to disabled MICR Off The default MICR mode is DISABLED When the printer is powered ON the Medium High MICR mode will automatically be set to disabled MICR Always The default MICR mode is ENABLED When the printer is powered ON the Medium High MICR mode will automatically be set to enabled MICR On The default MICR mode is ENABLED When the printer is powered ON the Medium factory default MICR mode will automatically be set to enabled NOTE All TROY Security Printing Solutions are shipped from the factory with the default MICR mode set to MICR Enabled I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 2 11 Section 2 Understanding TROY s Features Administrator TROY Security Printing Solutions use an administrator password to secure the printer features and settings The Name and printer uses a permanent default user name ADMIN that cannot be deleted or modified however the Password administrator password can be modified using the TROY Printer Utility or the printer control panel The administrator default password is no password displayed as
62. ROY MICR Secure MICR IRD Secure EX printers and MICR Secure Memory Card Kits only p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 2 2 Section 2 Understanding TROY s Features MICR Mode TROY Security Printing Solutions can be set to a default MICR mode of either ENABLED or DISABLED to suit the security requirements of your MICR printing environment MICR mode must be enabled to allow the printing of MICR checks and documents The following table describes the operational characteristics of the MICR mode enabled and disabled states Refer to page 2 7 in this section for detailed information MICR Mode Operational Characteristics MICR A TROY MICR font call will cause the user login printer keylock switch Softlock and MICR toner ENABLED cartridge statuses to be checked for MICR printing availability If the correct conditions exist authorized user login keylock switch set to appropriate setting Softlock PIN validated and a MICR toner cartridge installed the MICR print job will proceed normally Sending a MICR DISABLE command will change the MICR ENABLED mode to MICR DISABLED MICR A TROY MICR font call will cause an alternate font to be automatically substituted using the same font DISABLED data The current status of the printer keylock switch Softlock or presence of a MICR toner cartridge will not affect the MICR printing availability MICR cannot be printed with MICR mode DISABLED Sending a MI
63. Rotate Feature ii 4 27 MEE Printer Basouf Classes pere ia Lm I v EM cites oe eaten ener nai 4 28 Printing a List of Printer ResOHECS i ieeee eese seeoeksssssksvspeesxepskS enit 0p ITA RIRS 4 28 Addme Printer Resources science annie MM PEDEM DA DM 4 29 Deleting Printer Resources as 4 30 Updating the Printer Firmware aident REIS Erik Ia eneas ea E PUR UN E E Hia io dt a Uo RN Dus Rud 4 31 Printing Test and Demonstration Pages eeeeesesees even sore ee atten ee 4 32 Very ie MICR Prada Dv p DR PAN 4 32 Identifying Print Detecta 4 33 Accessing TROY Fonts Using Non Windows Applications e ee eren eee eene eere een nue 4 34 Verifying Windows Font SuppOrt seeseusssecsssssesesessesanssszsvesessseeorisskuYisu ATRAER 4 34 Veras PCL 5e CONTAINER 4 36 Verifying Printer Configura acarrairar koorst ereer nerta iaa an aaar iakeas 4 39 Downloading Files to the Print 4 40 Obtaining Technical Assistance M 4 41 TROY Security Printing Solutions User s Guide 50 70540 001 Rev A TOC 4 Table of Contents Section 5 Using the TROY Port Monitor AO 5 1 Installing the TROY Port Monitor AAA 5 3 Accessing the TROY Port Monitor ainia vest sscevnsevensuuseccssuneccsves 5 3 Ult The TROY ardor m 5 5 Connection Tabs naa A A AN AAA A 5 5 ilg cii A A 1 O OOe m 5 6 Security Ti 5 7 Section 6 Using the Printer Control Panel A cacas 6 1 A PASA 6 1 Functionality
64. Security Printing Solutions User s Guide TROY MICR IRD 3015 Security Printing Solutions Document 50 70540 001 Rev A Acknowledgements Some of the TROY products include cryptographic software written by Eric Young eay cryptsoft com The Twofish encryption decryption source code used in the TROY Memory Card is provided by Crytopane TROY is a registered trademark TROYmark and AutoProtect are registered trademarks of TROY Group Inc All rights reserved Microsoft Windows PostScript TrueType LaserJet and all other product names mentioned in this publication are trademarks or registered trademarks of their respective companies Information and descriptions contained herein are the property of TROY Group Inc Such information and descriptions may not be copied disseminated or distributed without the express written consent of TROY Group Inc This publication is subject to change without notice 2010 TROY Group Inc Table of Contents Preface This manual is designed and formatted for use as an online document viewed on your computer screen For best results use Adobe Acrobat Reader 7 0 or higher to view or print this document Using earlier versions of Adobe Acrobat Reader to view or print this document may not produce a properly formatted document on your computer screen The latest version of Adobe Acrobat Reader is available as a free download from the Adobe website at http www adobe com Conventions T
65. Y Security Printing Solutions CD for detailed information and programming examples TO SETUP THE PATTERN PROCESSOR 3B iol xj s Ele Hel 1 From the Main Window click on Settings and then click on Pattern Processor C Disable Pattern Processor Feature 2 To use pattern processing for upcoming print jobs click on Enable Pattern Processor Feature in the specipratems Specify Status box tem 3 Click on File Open and then select the desired ria pattern file ppx from the UserData folder Sulbsttion Patter 4 To Modify a string click on the desired string set displayed in the window enter edits in the string a TUS E s ispace fields and click on Modify to accept the changes 1 2 3 lt Ox1b gt sm1028T 4 lt Oxib gt m0T A DATE space To Delete a string click on the desired string set 1 2 3 lt Oxtb gt m1029T 4 lt Oxib gt 4m0T displayed in the window and then click on Delete AHOUNT space 0 9 4 1 2 3 lt Ox1b gt m1027T 4 lt Ox1b gt m0T 5 lt 0x1b gt h20U lt 0x00 gt lt 0x00 gt lt 0x00 gt lt 0 To Add a sting enter the desired data in the string CHECK 2 space LLidigie 4 1 esc gt sm 4 esc 5mOT fields and then click on Add a dul dodi dd a 5 Click on Update Printer to send these settings to the Click up or down button to adjust position of selected item E printer s flash file memory and then c
66. art Guide to install the printer driver and Windows support files enabling you to select these fonts from any Windows based application To print the TROY E13 B and CMC 7 MICR fonts your TROY printer must be set to MICR enabled mode and a TROY MICR toner cartridge must be installed in the printer TROY Secure EX series printers must have the keylock switch set to Print MICR Many commercial MICR check printing applications are pre programmed to access the TROY MICR fonts Refer to the TROY Programmer s Reference Guide for more details OY Security Printing Solutions User s Guide 50 70540 001 Rev A 7 1 Section 7 Using TROY Fonts Accessing TROY Fonts Using Non Windows Applications Using the TROY E 13B MICR Font Using the TROY CMC 7 MICR Font Using the Convenience Amount Fonts Using the TROY Security Font Using the TROY Messaging Fonts Using the TROY OCR Fonts Using the Reverse Helvetica Font If you are using a non Windows application to print MICR documents the escape sequence for each font must be programmed into your check printing application in order to call each of the selected fonts The lt Esc gt character is ASCII character number 27 hexadecimal number 1B Refer to the end of this section for each escape sequence displayed above each character map used to call each TROY font The E 13B MICR font TROY E 13B can be used for printing the MICR line in many countries including t
67. ate cont TROY mcr DOCUMENT TEMPLATE Pa Numbers 17878001 E13B CHARACTER SET Suscesstul NIC Printing Requires 0i 23456789 MCR Clear Band Only MICR character no exthameous MICA toner or othar magnetic material oe frant ar bank SYMBOLS MICR Character Skew Lees than 5 degrees imm Chana Seon we TRANSIT ANCA Liny Saw Uen Dlinkes 22 sand 42 oo clem MICR bie RO Far one division ic wore Horizontal Character Position Edge o dasuesem shoud bs wii the Hazara Fane Tawana Zane when transit AMOUNT chanctars are positioned undar thase on the tarpiaha i ON US Vertical Character Position Entire MER line ehoukl be between the lop and boton of the charecter pasillos blocka m DASH Character Print Quality Good wth ro voids or breaks and no visual ding scrass he page Correct Data Numbers and symbols shouid b correct anc T correct pon EDGE OF DOCUMENT Character Shew MICA Clear Dand Norwonta Loge fe aus vd a Tolerance Zone mar antros Lara Ved aru EDGE OF DOCUMENT EDGE OF DOCUMENT MA __ p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 6 7 Section 6 Using the Printer Control Panel Using the TO ADJUST THE POSITION OF THE MICR LINE Exact 1 Ifnot already logged into the printer control panel enter a valid administrator password see page 6 2 Positioning 2 Press the down arrow V to select TROY MENUS and then press the OK button Ia 3 Press the down arrow V to select SETTINGS ME
68. ation to the printer s flash file system A notification screen will appear stating that the password information was sent to the selected printer Click on OK to proceed All previous password information in the printer will be overwritten NOTE TROY Security Printers do not send data back to the Printer Utility Therefore if an incorrect administrator password is entered none of the user password information will be accepted by the printer and the TROY Printer Utility will not provide notification of the error I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 9 Section 4 Using the TROY Printer Utility Selecting Security TROY Security Printing Solutions allow convenient enabling or disabling of the built in security options to suit Options your MICR printing needs After entering the current administrator s ADMIN password in the TROY Printer Utility Main Window the security options specific to your TROY Security Printing Solution can be individually enabled or disabled refer to the table below for a summary of these features In addition you can also choose an alternate ASCII escape character and enter a decryption password MICR Secure printers MICR IRD Secure EX printers and MICR Secure Memory Card Kits only using the Security Options screen Do NOT use the alternate escape character unless instructed by your system programmer or TROY Technical Support The following table summarizes these configurable s
69. ats e Summary Report prints only the number of checks printed e Detailed Report prints all audit record data and the summary line The audit report can be sorted in one of two sort orders using either the MICR line or print order e Ascending prints the audit data in ascending order default e Descending prints the audit data in descending order p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 2 18 Section 2 Understanding TROY s Features Audit Reports The TROY Messaging font can also be used to insert data into the audit record that the user does not want to cont actually print on the check refer to Section 7 Using TROY Fonts for detailed information NOTE The printer fonts are resident in the printer s flash file system The screen fonts are available on the TROY Security Printing Solutions CD supplied with your TROY Security Printing Solution The audit report feature can be set to automatically run at the conclusion of each print job containing MICR data using the Auto Report feature Likewise the auto delete feature can be used to automatically delete audit records at the conclusion of printing an automatic or manual report using the Auto Delete feature Most users do not want audit reports to print on expensive check paper Therefore the paper tray mapping feature can automatically configure audit reports to print using paper from a specified paper tray The TROY non volat
70. automatically print the TROY MICR Quality Document refer to the E 13B example on the next page p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 32 Section 4 Ileina tha TROY Printar I Itilitw Identifying Print Continuous streaks and voids that Defects may appear on the TROY MICR Quality Document are usually the result of a low toner condition A scratch or other contamination on the surface of the optical drum inside the toner cartridge can also cause streaking and other print quality defects TROY EX SERIES MICR Quality Document TROY Security Printing Solutions TROY offers a full line of security printing solutions including software security printers MICR printers MICR and security DIMMs MICR toner security paper and digital imaging TROY is a MICR toner manufacturer for Hewlett Packard LaserJet printers To ensure consistent MICR quality always use TROY MICR supplies Visit our website at www troygroup com for the latest product information To ensure optimum MICR print Need Assistance quality always use a genuine Locating a Reseller or other sales assistance Technical Support i i Call 800 332 MICR 6427 Call 800 332 MICR 6427 TROY MICR toner cartridge with Email Poseo pal Email testo lt A your TROY Security Printing Solution Always replace the TROY MICR toner cartridge with a new TROY MICR toner cartridge when the TONER LOW message appears on the print
71. automatically reboot re initialize After the printer C My Documents TROY4515EX tfw a has finished rebooting the control panel will display the message READY If your printer does not reboot Warning 1 1 This feature must be used with caution Before proceeding with automatically Br the control P anel displays i the updating the printer s firmware make sure the correct printer and message 49 4CI8 Service Eror cycle the printer firmware file is selected If unsure contact TROY Technical Support for assistance power switch the printer OFF and ON again The printer power must be cycled in order for the update to take effect Update Printer p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 31 Section 4 Using the TROY Printer Utility Printing Test The TROY Printer Utility provides the ability to generate a Windows Security Font Windows Barcode Font and and Demo PCL Security Barcode Font demonstration page Use the Windows Security Font demonstration page if you are using a Windows based printing application or use the PCL Security Barcode Font demonstration page if you Pages are using a non Windows based printing application The TROY MICR Quality Document and printer configuration pages are resident in the TROY Memory Card and can be printed at any time from the printer control panel or through the TROY Printer Utility Use these test and demonstration pages to verify your printer s
72. c gt s p6h22 68v s b1T French Small Convenience Amount Font Troy SCF French Esc 20 lt Esc gt s p6h22 68v s b2T Italian Small Convenience Amount Font Troy SCF Italian Esc 20 lt Esc gt s p6h22 68v s b3T Spanish Small Convenience Amount Font Troy SCF Spanish Esc 20 lt Esc gt s p6h22 68v s b4T OY Security Printing Solutions User s Guide 50 70540 001 Rev A 7 30 Section 8 Troubleshooting Error Messages Trouble shooting by Symptom The following troubleshooting table provides solutions to the most common MICR printing problems Some of the messages may not apply to your TROY Security Printing Solution Visually inspect your MICR documents using the TROY MICR Document Template where appropriate NOTE This table does not cover all of the ANSI and banking specifications that MICR encoded documents must meet Refer to the TROY MICR Basics Handbook provided on the TROY Security Printing Solutions CD for more information on MICR specifications and check design NOTE Information on formatting and printing of image replacement documents IRDs is described in the American National Standard for Financial Services X9 100 140 2004 Specification and is available on the ANSI American National Standards Institute web site www ansi org Condition Incorrect data in MICR line account bank etc Possible Cause Error typing in the account etc Solution Re enter the correct data
73. curity background design on your checks making check duplication or alternation difficult NOTE It is the administrator s responsibility to ensure proper procedures and safeguards are in place to provide the necessary security for your MICR printing environment p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 3 1 Section 3 System Planning and Implementation Implementing the TROY Security Printing Solution Use the following steps to assist you with the planning and implementation of your TROY Security Printing Solution After you have established an implementation plan see the TROY Quick Start Guide for information on installing the required TROY MICR printer drivers security fonts and software utilities The MICR printer drivers designed for your printer model are provided on the TROY Security Printing Solutions CD supplied in your printer startup package Use the worksheet provided at the end of this section to record and summarize your implementation plan Some of these steps may not apply to your TROY Security Printing Solution Step 1 Select one person in your organization to be the administrator of the TROY Security Printing Solutions printer s The administrator should have the responsibility and authority to manage PINs passwords handle secure check paper after printing and possess some general laser printer experience The administrator should also be experienced with the Microsoft Windows op
74. design to ensure readability of the printed information on the check Once the desired check fields are selected for use in the background image the inclusion and exclusion rectangles must then be defined see page 5 8 for details The inclusion rectangle one area only will contain the user defined TROY mark image and the exclusion rectangle up to ten selected exclusion areas will remain void of any TROYmark image to ensure compliance with the ANSI X 9B check specifications At a minimum the exclusion rectangle must include an area surrounding the convenience amount The TROY Messaging font can also be used to define data that can be included in the TROY mark image that will not actually appear elsewhere on the check refer to the Section 7 Using TROY Fonts OY Security Printing Solutions User s Guide 50 70540 001 Rev A 2 15 Section 2 Understanding TROY s Features ee DETACH THIS PORTION BEFORE CASHING DRAFT PLEASE CASH PROMPTLY cont S g 2331 S Pullman Street S Bank Two pe NO 2837284 Santa Ana CA 92705 NC 800 332 6427 One Second Street 949 250 8972 Fax Chicago IL 60674 www troysystems com a 16 80 1220 Pay Two Thousand Six Hundred Seventy Three Dollars and No Cents T THE Shn Q Public SS ORDER OF 100 Stars Avenue 3 Los Angeles CA 9021 a 123145578890 11231455789 123145 wE6783901 EXAMPLE OF THE TROYMARK BACKGROUND IMAGE INCORPORATED INTO A CHECK MA __ I OY Security Printin
75. e 50 70540 001 Rev A 4 7 Section 4 Using the TROY Printer Utility Assigning User Names and Passwords cont To verify or review all user names and passwords setup by the administrator the current printer resident password list can be printed out using the TROY Printer Utility Print this list to ensure that all users have been entered into the system or to verify that all past users have been deleted from the system It is the administrator s responsibility to safeguard the information on this list TO PRINT THE USER NAME AND PASSWORD LIST 1 From the Main Window click on Settings Names and Passwords 2 From the Names and Passwords screen click on File Print Names and Passwords Printer Resident List The Printer Resident List will show all user names and passwords entered via the printer control panel and the TROY Printer Utility Be sure to safely store or destroy the password list after use NOTE Since no bi directional communication exists between the printer and the Printer Utility user names and passwords entered via the printer control panel will not show on the Printer Utility List The Printer Resident List will show all user names and passwords entered via the printer control panel and the Printer Utility TROY recommends using the TROY Printer Utility for entering user names and passwords iy TROY Printer Utility Names 8 Passwords Name Password ADMIN JOHN STARSHIP MARY ANGEL JACK APPLE STEVE EVILD
76. e disable data encryption Use this feature to prevent fraudulent interception MICR Secure EX eavesdropping of your proprietary MICR check data being sent over a public network Printers Only Encryption Mode select None for no data Configure TROY Port Monitor Xx encryption or select Job Data Only to encrypt the data being sent from your computer to the Connection Encryption Security TROY printer Encryption Method select the desired Encryption Mode encryption method The Triple DES DES3 Please check with pour printing 168 bit encryption method has been widely used None Administrator for proper settings ie These settings must match your by banking institutions however it is now being selected printer s configuration if replaced by the AES Advanced Encryption C Job Data Only not invalid characters will be Standard 128 bit encryption method formerly printed known as Rijndael The TwoFish 128 bit a 7 Encryption Method encryption method offers fast encryption TwoFish C Triple DES C AES processing performance All encryption methods provide similar data encryption security Set Encryption Password Encryption Password enter the encryption Current password up to 128 characters in length that matches the TROY printer s current decryption New password pass phrase set by the system administrator in the Printer Utility Confirm Canc
77. e selection Paper tray mapping Printing and or deleting audit reports Printing sample reports containing MICR characters Windows Demo and PCL Demo pages User names will be automatically recorded in the audit data for each print job initiated by a user The system default user password is blank no password and not entering a user password when assigning a new user will allow that user to access the TROY printer s secure resources without using a password Attempts to add duplicate users will be ignored If you choose not to set up any user names and passwords TROY strongly recommends that administrators set up an administrator password to prevent unauthorized access to the TROY printer features and settings from the TROY Printer Utility the TROY Port Monitor or the printer control panel p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 2 13 Section 2 Understanding TROY s Features Flash File System TROY Security Printing Solutions contain a non volatile flash file system that can be used to store printing resources company logos forms macros etc TROY MICR Secure printers MICR Secure EX printers and MICR Secure Memory Card Kits have a flash file system that is divided into a secure and public memory area Digitized signatures logos and other proprietary printer resources are typically stored in the secure area of the flash file system to prevent unauthorized access to these resources If user name
78. e set to one of four pre defined Printer Types to suit the security requirements of your MICR printing environment MICR mode must be enabled to allow the printing of MICR documents If a user attempts to print MICR documents with MICR mode disabled the documents will print however an alternate font will be automatically substituted for the MICR font The MICR On setting provides the lowest level of security while the MICR Off with Timeout setting provides the highest level of security for MICR printing The Printer Type determines the default MICR mode either MICR enabled or MICR disabled for the MICR printer The default MICR mode is the default state of the TROY Security Printing Solutions printer either MICR enabled or MICR disabled when the printer is first powered up and or when the current MICR print job has finished depending on the printer type selected Specific commands written into your check writing application will automatically enable and disable MICR mode as needed for your MICR printing environment however the printer will always automatically reset itself to the pre defined MICR mode when the printer is first powered up or when the current MICR print job has finished The table on the next page describes the user selectable Printer Types that can be selected using the TROY Printer Utility NOTE All TROY Security Printing Solutions are shipped from the factory with the default MICR mode set to MICR Enabled OY Security
79. e set to the user default condition Jam Recovery A major security concern is the possibility of printing duplicate MICR documents after a paper jam without the Disable printer or application software acknowledging the event With MICR mode disabled TROY printers will automatically reprint pages being processed by the printer when a paper jam occurs With MICR mode enabled the Jam Recovery function is disabled to prevent the unwanted reprinting of a financial document When a paper jam occurs all information being processed will be erased from the printer memory all image processed pages that have not reached the output tray will be lost Up to three pages of data could be lost When a paper jam occurs the software application should provide the necessary jam recovery options and reprint any documents lost during the jam OY Security Printing Solutions User s Guide 50 70540 001 Rev A 2 8 Section 2 Understanding TROY s Features TROY MICR TROY printers use a MICR toner cartridge detection sensor designed to detect the presence of a TROY MICR Toner Cartridge toner cartridge installed in the printer If MICR mode is enabled with the Softlock feature disabled valid PIN Detection entered and or the printer keylock switch set to Print MICR and a TROY MICR toner cartridge is not installed when an attempt is made to use a MICR font the LOAD MICR TONER message will display on the printer control panel and the MICR features will be disabl
80. e set via the printer control panel TROY strongly recommends using the TROY Printer Utility to select or modify the administrator password The TROY Printer Utility will automatically update the printer s administrator password whenever the password is changed in the printer utility However changing the administrator password at the printer control panel will not update the TROY Printer Utility password in the host computer no bi directional communication The printer s administrator password and the TROY Printer Utility password in the host computer must be identical in order to access the printer features through the TROY Printer Utility NOTE If you plan to use the TROY Printer Utility exclusively to set or enter the administrator password recommended then both letters and or numbers may be used for the administrator password The 3015 printer control panel has a numeric keypad for added convenience To differentiate between a Functionality Hewlett Packard and a TROY printer feature all TROY printer features will display the word TROY at the top of each main menu p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 6 1 Section 6 Using the Printer Control Panel Accessing Printer TO ACCESS PRINTER FEATURES Press the menu button Press the down arrow Wor the up arrow Ato navigate the listings Press the OK button to select the appropriate option Press the back arrow to return t
81. ectable to lock out either MICR non MICR or all documents by requiring that a valid 4 digit PIN Personal Identification Number be entered at the printer control panel before a job will print On TROY MICR Secure EX printers the Softlock feature works in conjunction with the physical 3 position printer keylock switch adding an additional layer of security and providing an alternate method for controlling access to print jobs Refer to page 4 10 for detailed information To prevent the printing of MICR documents with standard non MICR toner all TROY printers are designed to detect the presence of a TROY MICR toner cartridge installed inside the printer A MICR toner cartridge must be installed in the printer before printing MICR documents Banks will reject all checks not printed with MICR toner and you may be charged a manual processing fee for each rejected machine unreadable check Refer to page 2 9 in this section for detailed information OY Security Printing Solutions User s Guide 50 70540 001 Rev A 2 4 Section 2 Understanding TROY s Features Pre defined Security States The following table describes the general pre defined security states built into TROY Security Printing Solutions TROY MICR IRD Secure EX Printers Only Security Printing Solutions Feature Print TROY E13 B MICR font Print TROY CMC 7 MICR font Required Security State MICR Printers MICR mode enabled MICR toner cartridge installed
82. ecurity options OPTION FUNCTIONALITY Printer Type Allows you to select the default MICR mode of the printer MICR Off MICR Off with timeout MICR On and MICR Always settings Refer to the table on page 4 12 for a description of each mode Tray Mapping Enabled uses the tray mapping assignment set in the TROY Printer Utility Disabled uses the printer s factory default tray map settings Alt Escape ASCII Number Selected uses the selected alternate ASCII character as a substitute for the ASCII Character escape character ASCII 27 No Change uses the standard ASCII escape character ASCII 27 required in all PCL Page Control Language commands sent to the printer Decryption Job by Job default prints all encrypted and non encrypted jobs The decryption feature will be Mode invoked as needed on a job by job basis when an encrypted print job is detected Always all PCL 5 jobs must be encrypted Non encrypted PCL 5 jobs will be purged Language All default printer accepts all types of print jobs PCL PostScript etc Supported PCL 5 printer accepts PCL 5 print jobs only All non PCL 5 print jobs will be ignored Printer Lock Enable Enter a PIN Personal Identification Number between 1 9999 to restrict all print jobs from PIN printing until the user enters a valid PIN at the printer control panel Disable Enter a zero in the PIN field and then click on Update Pr
83. ed In order to proceed with MICR printing you must replace the non MICR toner cartridge with a TROY MICR toner cartridge and then press CONTINUE to proceed or press CANCEL to stop the print job NOTE TROY Security Printing Solutions require the use of TROY MICR toner cartridges to print MICR documents For information on MICR toner refer to the TROY MICR Basics Handbook Section 4 Selecting Check Paper and MICR Toner NOTE The printer keylock switch is present on TROY MICR IRD Secure EX printers only The Softlock feature is present on TROY MICR Secure MICR IRD Secure EX printers and MICR Secure Memory Card Kits only MICR Toner Printing when toner is low may cause reader sorter misreading at the bank due to low MICR signal levels When Low Off Line the printer is switched into MICR mode ENABLED and a toner low condition occurs the printer will go off line and a LOW TONER message will be displayed on the printer control panel You should replace the used toner cartridge with a new TROY MICR toner cartridge before you place the printer back on line NOTE To ensure consistent MICR print quality always replace the TROY MICR toner cartridge when your TROY printer first displays a LOVTO R message Automatic Print Each time the printer is switched to MICR mode enabled the print density is automatically set to a pre Density determined value required for MICR printing If the user changes the density setting to accommodate a non
84. ed printing TO DELETE AUDIT DATA 1 From the Main Window click on File Audit and then click on Delete Audit Data 2 The system will prompt you for confirmation If you wish to continue click on OK to permanently delete all audit data and then click on OK to continue Y c fe 2 Are you sure you want to delete Audit Data i The Delete Audit Data request has been sent to the selected printer p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 24 Section 4 Using the TROY Printer Utility Adjusting the MICR Line and or Page Image Positioning The ANSI X 9B specifications for the placement of the MICR line relative to the bottom and right edges of a check document are tightly controlled in order to provide accurate reading by the high speed banking system check readers If the MICR line on your checks does not meet the ANS X 9B specification for MICR line placement use this feature to make small vertical and or horizontal positioning adjustments to the MICR line and or page image If necessary the entire page image placement can be moved If adjustments are made simultaneously to the MICR line and the page image positions using positive numbers then the sum of the two numbers will be used as the offset value for the MICR line NOTE If the auto rotate feature described on the next page is used in conjunction with the ExPT Offsets feature any adjustments made with the ExPT Offsets feature to the le
85. ed using the same file name the previously installed metrics file will automatically be overwritten TROY recommends using only one data capture metrics file for each computer in your MICR printing network In order for the TROY Printer Utility to create the appropriate data capture metrics file that is compatible with your installed printer driver and operating system you must identify the type of printer driver currently installed on your computer Legacy driver refers to the older style of printer drivers typically used for Windows 95 98SE ME and NT4 0 operating systems The newer printer drivers commonly referred to as unidrivers are typically used for Windows 2000 XP and Server 2003 operating systems To identify the type of printer driver currently installed on your computer click on Start Settings Printers and then right click on your TROY MICR printer Click on Properties and note if a Configuration tab exists among the displayed group of tabs at the top of the properties window Legacy printer drivers will have a Configure tab displayed in the properties window and the newer printer drivers unidrivers will not have a Configure tab displayed in the properties window p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 16 Section 4 Using the TROY Printer Utility Generating the To discourage fraudulent alteration of the check a background watermark printed as a diagonally repeating TROYmark patt
86. een the Communication host computer and TROY printer If the PCL 5e communication between the host computer and TROY printer is successful then the demonstration page should print out exactly as shown in the example on the next page TO PRINT THE PCL SECURITY BARCODE FONT DEMONSTRATION PAGE rinter NOTE TROY Secure EX series printers must have the printer keylock switch set to MER j i d gu Print MICR to enable printing of the PCL Security Barcode Demonstration pages NS 1 From the Main Window click on the printer you wish to access 2 Type in the current administrator password in the password box at the bottom of the Main Window If a password is not set then leave the password box blank 3 From the Main Window click on File Print and then click on PCL Security Barcode Font Demo The printer will automatically print the PCL 5e Security Barcode Font Demonstration pages refer to the example on the next page MB TROY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 36 Section 4 Verifying PCL 5e Communication cont Font Name TROY E 13 Using the TROY Printer Utility TROY SECURITY FONTS PCL 5e Font Demo Page non Microsoft Windows PCL5e Font Call Escape Sequence TROY CMC7 Print Example esc 0Q esc s1p12 0v0sO0bOT lt esc gt 0Q lt esc gt s0p8 00h8 8v0sOb0T 1231557870804 10 w 1235 5B578980n5n itwm esc 0Q esc s1p12 0v0s0b1T esc 0Q esc s0p8 00h8 8v0s
87. el Help Test I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 5 6 Using the TROY Port Monitor Section 5 Security Tab The Security tab is used to enable the port monitor security features for printing MICR documents If the administrator has implemented PINs or user names and passwords in the TROY printer matching PINs or a valid user name and password must be entered in the Port Monitor fields under the Security tab in order for MICR jobs to print correctly Non MICR print jobs do not require a user name and password and none of the TROY Port Monitor security settings will affect the print job Account User and Password enter your user name and password as assigned by the system administrator If the administrator has not assigned Connection Encryption Security you a user name and password leave the user name DIEI and password fields blank leer TO Peed poo Personal Identification Number PIN a b a Personal Identification Number PIN valid 4 digit PIN 0001 9999 to enable printing of the current print job Printer PIN Job Name Printer PIN enter a valid 4 digit PIN to enable MICR PIN Job PIN printing of either a non MICR or MICR print job Entering an invalid PIN will cause the print job to be v Default Paper Tray Mapping Altemate Escape Sting purged and the software will not provide the user 7 Enable MICR Mode EP 0 with notification of this action
88. emo TROYmark Pattern About Windows Barcode Font Demo PCL Security Barcode Font Demo ExPT Offsets Download File Audit Options Multiple Download Regional Options Exit Pattern Processor ES Rl d I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 2 Section 4 Using the TROY Printer Utility Basic Printer TO ACCESS THE TROY PRINTER UTILITY Utility f 1 Click on the Microsoft Windows AAA Utility Pall Ea MICR by TROY and then click on the TROY Printer Utility Select the printer to configure from the following list Selected printer location port icon The Printer Utility main TROY MICR Secure EX Printer LPT1 window will appear 2 Click on the Security Printing Solution you wish to manage 3 If an administrator password has been previously set up type in the administrator password in the password box at the bottom of the Main Window screen If Selected Printer Information n administrator rd h a ad P am Pease d as Admin Password TROY Security Printing Solution Windows Printer Driver not been previously setup then 12345678 MICR Secure EX Printer HPBF4110 leave the password box blank 4 Select the TROY Security Printing Solution For convenience this setting is saved when you exit the TROY Printer Utility This option simplifies the TROY Printer Utility interface by allowing access to features that are only available within your product type p I OY Security Printing Solut
89. emory Card Use the TROY MICR font or consult the non TROY MICR font manufacturer for assistance Verify the escape sequence accuracy MICR clear band has magnetically chargeable printing besides the MICR line on front or backside of document Border signature or other printing extends into MICR clear band on front or back Laser printed items extend into MICR clear band on backside of the check Reformat your document design to ensure nothing besides the MICR line appears in the MICR clear band Reformat your document design or other laser printed items so that there is no MICR information in the clear band on the backside of the check I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 8 2 Section 8 Trouble shooting by Symptom cont Troubleshooting Error Messages MICR clear band has extra printing such as toner splatter besides the MICR line on front or backside of document Printer density setting is too dark Printer fusing unit is contaminated Faulty MICR toner cartridge Use on Non TROY MICR toner cartridge Use TROY MICR defaults Refer to printer user s manual for cleaning instructions Try another TROY MICR toner cartridge If cartridge is faulty return to the dealer Try another TROY MICR toner cartridge or consult the non TROY manufacturer for assistance MICR line is skewed on document Your
90. en font will be removed 5 Repeat steps two and three for each TROY screen font to be uninstalled 6 Close the Fonts Folder and Control Panel 7 If removing all the TROY support files proceed to the next section for removing all the TROY support files for Microsoft Windows 1 Close all applications before uninstalling the TROY support files 2 From the Start menu click on Settings and then click on Printers Right click on the Hewlett Packard LaserJet PCL 5e or renamed TROY printer printer icon and then click on Properties from the pull down menu U2 Click on the Configure tab located at the top of the Properties window Click on the More button located within the Other Options category Click on the Configure button located within the Fonts category Within the Configure Font Cards window locate the section labeled Installed Cards Click on TROY Security Font Collection listed under Installed Cards TROY International Security Font Collection for international support Click on Remove to uninstall the TROY support files The entry will be deleted from the Installed Cards hist 8 Close all remaining open windows All the TROY support files have been removed DL OQ Ue 2 I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 8 16 Section 8 Troubleshooting Error Messages Uninstall the 1 Close all applications before uninstalling the TROY Printer Utility files TROY Printer f Ut
91. ent Setting the Although the use of an administrator password is not required to operate your TROY Security Printing Solution Administrator TROY highly recommends setting an administrator password to restrict access to the printer settings from either Password the TROY Printer Utility or the printer control panel The administrator ADMIN default password is blank no password Although the administrator password can be set via the printer control panel TROY strongly recommends using the TROY Printer Utility to set or modify the password After the password is selected the TROY Printer Utility will automatically update the password file in the printer s flash file system p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 5 Section 4 Using the TROY Printer Utility Setting the Administrator 1 Password cont 2 3 4 TO SET OR MODIFY THE ADMINISTRATOR PASSWORD From the Main Window click on Settings and then click on Names and Passwords Click on ADMIN in the left hand box and then type in the desired password in the Password box If you are changing an existing administrator password to no password you must first click inside the Password box but then leave the Password box blank A blank no password will be recorded The ADMIN name cannot be modified or deleted Click on Add Update to add the new administrator password to the list Click on Update Printer to send the new pa
92. entation Plan Use the procedures in Section 4 Using the TROY Printer Utility Section 5 Using the TROY Port Monitor Section 6 Using the Printer Control Panel and Section 7 Using TROY Fonts to roll out the implementation plan for your TROY Security Printing Solution NOTE If you have any difficulties using your TROY Security Printing Solution please refer to Section 8 Troubleshooting Error Messages for more information If you need additional assistance please call TROY Technical Support at 800 332 6427 Monday through Friday 8 00 AM to 8 00 PM Eastern Standard Time p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 1 3 Section 1 Features Overview Features The TROY features listed below allow you to customize the operation of your TROY Security Printing Solution Summary adding flexibility convenience and security Some of these features may not be available for your specific type of Security Printing Solution The following table summarizes the TROY product features and availability Product Code 1 TROY MICR IRD Secure EX Printer 2 TROY MICR Secure Printer TROY MICR Secure Memory Card Kit 3 TROY MICR IRD Printer 4 TROY Font Memory Card Kit Feature Description Access Product TROY MICR Fonts Prints the MICR line at the bottom of the check using the ANSI E 13B or the Application 1 2 3 4 ISO CMC 7 MICR fo
93. er including correctly preprinted background areas Also check to ensure your paper has not altered due to environmental conditions during storage and handling Try another TROY MICR toner cartridge If cartridge is faulty return to dealer Try TROY MICR toner cartridge or consult non TROY manufacturer for assistance Confirm by verifying with a non MICR application Contact TROY Technical Support for instructions Voids in characters in MICR line or other text Transfer roller wear check for page count of greater than 100 000 Replace transfer roller MICR character spacing and positioning are not correct Error in typing MICR line information Software placement of characters is incorrect Re enter correct data Do not forget to enter the correct number of spaces where required If using TROY MICR fonts in Windows ensure the point size is set to 12 pt Consult your software dealer I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 8 6 Section 8 Trouble shooting by Symptom cont Troubleshooting Error Messages Your bank reports a high reject rate when processing your TROY MICR printed documents NOTE This section covers conditions not addressed above You should also investigate all of the items described above as possible causes of bank rejects as well as the other ANSI MICR specifications not covered in this tab
94. er control panel MICR documents printed after a low toner condition may not meet MICR specifications and cause LLLLEELELEEELEEEEELEEEEEEEEEEEEELELEEEEELELLEELELLELLLL duen TROY MICR Technology Center TROY s state of the art paper and print testing laboratory evaluates your checks and other MICR documents to ensure that they conform to ANSI and APACS specifications For more information about how we can assist you with your MICR needs please contact TROY s MICR Technology Center at 800 332 6427 5 WU 1231557890 2 12314557890 2 12315567890 wr z Print Ll CELL dE A i LAE Ek 0 1 La 0 0 E your printed checks to be rejected thereby incurring significant Es in i manual processing fees to you by E PRINTER INFORMATION MICR ANALYSIS your bank p PRINTER SN CN2C489003 FW 93 20340 001 A 20041028 DATE i COMPANY A SIGNAL AVERAGE d Ten CONTACT SIGNAL RANGE NOTE If your TROY Security BONES AVERAGE AUG zx Printing Solution develops a noticeable print quality defect that z cannot be corrected by replacing e the MICR toner cartridge the MICR Quality Document can be sent to LLELELELLLELEELE TELLE E E LLL FF FL F FL FF FL TF See THE AREA BELOW IS A 5 8 CLEAR BAND AND MUST BE FREE OF ALL TONER OTHER THAN MICR CHARACTERS REVISION H TROY for evaluation Do not continue to print MICR documents if E 123155789 1ni2 20002181 123 L1556789 h print defec
95. erating system and be comfortable installing printer drivers and other types of Microsoft Windows software Step 2 Identify the signatories for your company checks Many companies choose to have digital signatures created for each signatory to enhance check producing efficiency If you decide to use digitized signatures it is beneficial to have these proprietary electronic files created before printer installation begins In addition to digitized signatures your company logo can also be digitized adding efficiency and convenience to your MICR printing process Please contact your TROY printer representative for digitizing information and pricing Step 3 Determine how many different check styles will be used refer to the TROY MICR Basics Handbook for information on check design Your TROY Security Printing Solutions printer does not require pre printed check paper saving money by eliminating the costs of ordering and maintaining pre printed check paper TROY Security Printing Solutions printers can store digitized signatures logos form overlays fonts and printer macros that can be used to print different types of checks on blank generic security check paper Storing your proprietary check design and signature resources in the printer will also eliminate the need to change the check paper in the printer for different check jobs help prevent fraudulent use of pre printed check paper and increase your overall check printing efficiency Please con
96. ern across the face of the check can be generated using user defined information taken directly from the Background check data i e convenience amount payee name etc The special TROY fonts used to generate the desired Pattern check information in the background image must be defined for each available check field in order to capture the check data for use in the TROY mark feature The TROYmark background image can be selected to print at one of three pre set density levels light approximately a 7 gray medium approximately an 11 gray and dark approximately a 15 gray The administrator can also define up to three custom gray levels to ensure readability of the printed information on custom pre printed check stock refer to the example on the next page Once the desired check fields are selected for use in the background image the inclusion and exclusion rectangles must then be defined The inclusion rectangle one area only will contain the user defined TROYmark image and the exclusion rectangle one or more selected areas but not to exceed ten will remain void of any TROYmark image to ensure compliance with the ANSI X 9B check specifications At a minimum the exclusion rectangle must include an area surrounding the convenience amount The TROY Messaging font can also be used to define data that can be included in the TROYmark image that will not actually appear elsewhere on the check DETACH THIS PORTION BEFORE CASHING DRA
97. ett Packard LaserJet printers the TROY MICR Font Memory Card features an enhanced collection of MICR OCR Optical Character Recognition barcode and security fonts designed for printing financial documents None of the operational or security features listed in this guide pertain to this product This product can be added to a standard Hewlett Packard printer e TROY MICR Secure Memory Card designed for use in selected Hewlett Packard LaserJet printers the TROY MICR Secure Memory Card features an enhanced collection of MICR OCR Optical Character Recognition security fonts and barcode fonts The TROY MICR Secure Memory Card also includes several convenient easy to use operational and security features including a flash file system for storage of public printing resources such as company logos electronic forms and custom fonts The TROY MICR Secure Memory Card automatically configures the printer to create the highest quality MICR documents possible and prevents inadvertent printing of duplicate checks e TROY MICR Printer a Hewlett Packard printer pre configured with the TROY MICR Memory Card plus TROY s MICR toner sensing system a TROY MICR toner cartridge and optional input paper tray locks This product is designed for printing high quality MICR documents and utilizes several convenient easy to use operational features including a flash file system for storage of printing resources such as company logos electronic forms and
98. ev A 4 26 Section 4 Using the TROY Printer Utility Using the Due to minor variations in registration the precise alignment of text and images on the printed page that exists Auto Rotate with most printers it is recommended that the MICR line on your checks be positioned to print on the leading Feature edge of the printed page the edge of the page that exits the printer first MICR lines positioned on the trailing edge of the page may be subject to small variations in the vertical placement of the MICR line which may cause the MICR line position to fall outside of the MICR line specifications If the MICR line is located on the trailing edge of the page use the Auto Rotate feature to automatically rotate your check image 180 degrees on the page To ROTATE THE CHECK IMAGES 1 From the Main Window click on Settings and File Help then click on ExPT Offsets Image Vertical Offset 2 Click on the Image Rotate drop down box and select Enable Horizontal Offset 3 After all desired values have been entered ii ia Ente El click on Update Printer to send the new Valid offset values 720 decipoints settings to the printer All previous MICR line MICR line and image offset values in the printer will be Vertical Offset overwritten The system will prompt you with Horizontal Offset Print Quality Document to _ verify adjustments Click on Yes to print the quality document or click on No to proceed
99. ft or top offset registration will have the same effect on the page regardless of the page orientation Use the TROY MICR document template to verify correct placement of the MICR line on your checks after performing an adjustment refer to Section 3 MICR Quality Control in the TROY MICR Basics Handbook for instructions on using the TROY MICR document template If adjustments are made simultaneously to the MICR line and page image positions using positive numbers then the sum of the two numbers will be used as the offset value for the MICR line NOTE The MICR line adjustments are preset at the factory TROY recommends that you do not alter these settings unless your bank of deposit notifies you of MICR line positioning errors on your checks p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 25 Section 4 Using the TROY Printer Utility Adjusting the MICR Line 1 and or Page Image 9 Positioning cont 3 4 TO ADJUST THE MICR LINE POSITIONING O then click on ExPT Offsets Enter the vertical and offset values for the MICR line and or image in the appropriate boxes These values are represented in decipoints 1 720 of an inch The valid offset range is 720 to 720 equals plus minus one inch If you are using the automatic page rotation feature in conjunction with the ExPT Offsets feature then you must adjust the image and MICR offsets accordingly see note on previous page After
100. g Solutions User s Guide 50 70540 001 Rev A 2 16 Section 2 Understanding TROY s Features Encryption D tcvptiun TROY MICR Secure printers MICR IRD Secure EX printers and the MICR Secure Memory Card Kits provide encryption algorithms to protect MICR documents and other documents containing sensitive or private information Use this feature to prevent fraudulent interception of your MICR check data being sent over a public network In particular electronic data containing MICR fonts or digitized signatures needs to be protected against duplication and fraudulent use By selecting one of the three available encryption decryption algorithms Triple DES DES3 TwoFish or AES the user can encrypt the data being sent from the host computer to a TROY printer over a public network Using the same algorithm used to encrypt the data the TROY printer will automatically decrypt format and then print the incoming electronic data Anyone attempting to capture the encrypted data being sent to the printer over a public network will be unsuccessful in obtaining any useable information The encryption feature can be set to one of two modes job by job prints all encrypted and non encrypted jobs or always prints only encrypted PCL 5 jobs non encrypted PCL 5 jobs will be purged Currently the DES3 168 bit encryption method is widely used by the banking industry however the AES 128 bit encryption method was recently approved for use by t
101. gion placement on the check Make adjustments to the numerical values as needed Each increment in the numeric value equals 1 600th of an inch TROY Security Printing Solutions User s Guide 50 70540 001 Rev A 5 8 Section 6 Using the Printer Control Panel Introduction Many of the TROY printer features provided in the TROY Printer Utility can be configured through the printer control panel as a secondary point of control For security purposes an administrator password is required before access to the TROY printer features is allowed Refer to the menu maps shown on the following pages to select setup or configure the TROY features available through the printer control panel Security An administrator password is used within the TROY Security Printing Solutions to secure the TROY printer features and settings The printer uses a permanent default user name ADMIN that cannot be deleted or modified however the administrator password can be modified using the TROY Printer Utility or the printer control panel The administrator default password is blank no password however administrators are encouraged to setup a unique password to restrict access to the TROY printer s features and settings After an administrator password is set all standard Hewlett Packard printer features normally available through the printer control panel will remain accessible to anyone without entering a password Although the administrator password can b
102. gured by the user TROY user selectable security features refer to page 2 12 offer additional configuration flexibility to selected TROY Security Printing Solutions NOTE This section covers all the features of TROY Secure Printing Solutions Therefore some of the topics and or features described may not be applicable to your specific TROY Security Printing Solution Refer to the features summary in Section 1 of this User s Guide Each feature of a TROY Security Printing Solution has a default setting within the printer These default settings determine how each printer feature will function when a print job is sent to the printer The administrator can change the default settings to meet the needs of a variety of MICR printing environments using the TROY Printer Utility or the printer control panel There are also a number of features that can be varied on a print job by print job basis Using data encryption and default paper tray mappings are examples of job specific features After each print job completes all feature settings return to their default values Use the TROY Port Monitor to select job specific features Refer to Section 5 Using the TROY Port Monitor for more detailed information p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 2 1 Section 2 Understanding TROY s Features Printer To help maintain a secure MICR printing environment TROY Security Printing Solutions have security features j
103. he United States In some European and Latin American countries the CMC 7 MICR font is used instead TROY can provide customer support for your MICR applications only if you use the supplied TROY MICR fonts The CMC 7 MICR font TROY CMC 7 can be used for printing the MICR line in many countries including some European and Latin American countries TROY can provide customer support for your MICR applications only if you use the supplied TROY MICR fonts Your TROY Security Printing Solution includes a large small and enhanced convenience amount font TROY ECF TROY LCF TROY SCF These fonts consist of numbers with their alphabetic spellings placed directly below the numerical character These fonts are designed for use in the Legal Amount field only located directly below the Payee field You can enter alphanumeric symbols representing the amount of the check into this field The TROY Security font TROY SECURITY TROY SECURITY SPANISH is designed to prevent fraudulent alteration to the Amount field on the check The font consists of numbers with their alphabetic spellings placed directly below the numerical character with a wavy lined pattern running through each character These fonts are designed for use in the Legal Amount field only located directly below the Payee field on the check You can enter numeric symbols representing the amount of the check into this field During document processing convenience amounts may be visually read and e
104. he American Banking Association The TwoFish 128 bit encryption method processes data faster than DES3 168 bit encryption method All three encryption methods offer a similar level of security and use a symmetrical key in which both the sender and receiver of the data use the same key kept secure by the use of internal password phrases pass phrases The same key must be used at the host computer and printer to allow the electronic information to be decrypted by the printer The TROY Port Monitor includes these three encryption methods and all three are likewise built into all TROY MICR Secure printers MICR Secure EX printers and MICR Secure Memory Card Kits No extra software is needed to take advantage of this feature NOTE Do not use encryption when sending data over a direct USB or parallel port connection Encryption is not necessary for local connections and may slow the printing process OY Security Printing Solutions User s Guide 50 70540 001 Rev A 2 17 Section 2 Understanding TROY s Features Audit Reports Use this feature to record store and print a report of the check printing activity sent to your TROY printer When enabled the audit report feature automatically records the MICR line information transit routing number bank number and check number each time the TROY MICR font is accessed default mode The print order is also stored for each check Additionally the audit report can be programmed to capture the
105. hese fonts to your printer resident font collection please contact I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 37 Section 4 Verifying PCL 5e Communication cont Font Name Using the TROY Printer Utility Optional TROY BARCODE FONTS PCL 5e Font Demo Page non Microsoft Windows PCL 5e Font Call Escape Sequence TROY UPC A Print Example lt esc gt 8Y lt esc gt s1p lt height gt v0s0b24600T Il 0 71001 00699 5 TROY UPC E TROY EAN 8 lt esc gt 8Y lt esc gt s1p lt height gt v0s0b24610T TROY EAN 13 T TM esc 8Y esc s1p height v0s0b24620T TROY BC2of5 lt esc gt 8Y lt esc gt s1p lt height gt v0s0b24630T Ge TROY BC25 IM lt esc gt 4Y lt esc gt s1p lt height gt v0s0b24640T TROY BC3of9 TROY BC39 TROY BC128 lt esc gt 0Y lt esc gt s1p lt height gt v0s0b24670T TROY POSTNET TUAE HAIR LEE UE lt esc gt 0Y lt esc gt s1p lt height gt v0s0b24700T TIERE IEEE EE TROY POSTNET Rev lt esc gt 15Y lt esc gt s1p lt height gt v0s0b24770T 1110820 OOMOO ENOO OOO UA lt esc gt 15Y lt esc gt s1p lt height gt v0s33b24770T TROY Group Inc at 1 800 332 6427 Hlssnllahiballabulilibulluballululull m mamme perpe These fonts may not be included with your TROY Security Printing Solution Refer to the printer document for details If these fonts are not included alternate printer resident fonts
106. his User s Guide uses these conventions Bold indicates emphasis or a minor heading Italic refers to a document title or is used for emphasis COURIER type indicates text visible on a computer screen or keys on your computer keyboard DISPLAY FONT indicates text visible on the printer control panel display The letter A is used in examples to distinguish the small letter 1 from the numeral 1 one The character is used in examples to distinguish the letter O from the numeral 0 zero lt Esc gt lt CR gt lt LF gt lt FF gt etc are control characters Use a text editor to enter the equivalent of the character For example to get lt Esc gt using a DOS text editor hold down the Ctrl key and press the left square bracket key Other text editors may vary NOTE Notes contain important information set off from the text CAUTION Caution messages appear before procedures which if not observed could result in loss of data or in damage to equipment WARNING Warning messages alert you to a specific procedure or practice which if not followed correctly could cause serious personal injury TROY Security Printing Solutions User s Guide 50 70540 001 Rev A TOC 1 Table of Contents Section 1 Features Overview Tt OCU CU ON SEE E ee 1 1 How to Use This Miaintialleccscssscccscssscacecsssectecsvatacacassexcacavevacdiasseacacasasaedeasseacasasetacecssspasacasasacssansvaccsassvaussone 1 3 A Um
107. ile flash file system can store approximately 10 000 records one record one MICR line The audit data stored in the TROY non volatile flash file memory can be deleted via the TROY Printer Utility or the printer control panel To prevent unauthorized users from changing the audit report format a valid user name and password is required to access these settings using the TROY Printer Utility or the printer control panel Audit reports will always print in portrait format NOTE Use the TROY Printer Utility to change the audit report features and settings p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 2 19 Section 2 Understanding TROY s Features TROY Security Your TROY Security Printing Solution includes a collection of high quality MICR fonts E13 B CMC 7 and Fonts other security fonts programmed into the TROY firmware memory card See Section 7 Using TROY Fonts for more information The TROY Security font collection includes the following fonts TROY Font Description E13 B MICR Font Used to print the MICR line at the bottom of the check United States and selected other countries CMC 7 MICR Font Used to print the MICR line at the bottom of the check if your bank of deposit requires this font Enhanced Convenience Font Used to print the convenience amount information on the check this font is scalable Large Convenience Font Used to print the convenience amount informat
108. ility 2 Do not continue to print MICR jobs 3 Call TROY Technical Support for assistance 1KOY Security Printing Solutions User s Guide 50 70540 001 Rev A 8 9 Section 8 Troubleshooting Error Messages Trouble The following table contains the printer control panel display messages generated by TROY Security Printing shooting by Solutions Some of the messages may not apply to your TROY Security Printing Solution Refer to the Hewlett Printer Packard Printer User s Manual for other display panel messages Control Panel Display Message Description Action M MICR PRINTER MICR IS The printer has returned to non MICR N A peg DISABLED mode MICR PRINTER MICR IS The printer has entered MICR mode N A ENABLED NOT LOGGED IN An invalid password was entered Enter correct password PCL PASSWORD An invalid password was entered Enter correct password PRESS ok NO MICR TONER When in MICR mode the MICR sensor Install a TROY MICR toner cartridge You PRESS ok has determined that no MICR toner must return to the MICR language through cartridge has been installed your application software LOW TONER The TROY MICR toner cartridge is low on Replace the TROY MICR toner cartridge toner with a new TROY MICR toner cartridge Do not re install the old cartridge ACCESS DENIED Indicates that the printer manager has See your printer administrator if you feel MENUS LOCKED engaged the Control Panel Lock feat
109. ility 2 From the START menu click on Settings and then click on Control Panel 3 Click on Add Remove Programs 4 Locate the TROY Printer Utility from the listing 5 Click on Add Remove 6 Follow the screen prompts 7 Close all remaining open windows The TROY Printer Utility files have been removed Uninstall the 1 Close all applications before uninstalling the TROY Port Monitor files nan ati 2 From the Start menu click on Settings and then click on Control Panel 3 Click on Add Remove Programs 4 Locate the TROY Port Monitor from the listing 5 Click on Add Remove 6 Follow the screen prompts 7 Close all remaining open windows The TROY Port Monitor files have been removed S TROY Security Printing Solutions User s Guide 50 70540 001 Rev A 8 17 Appendix A Duplexer Installation Installing the 1 Switch the printer power OFF and disconnect the printer power cord and data cable from the printer Duplexer 2 Use two people to move the printer to a temporary location while the auxiliary paper tray is prepared for installation 3 Remove the auxiliary paper tray from the shipping box and place it on a stable surface where the printer will be located for normal operation 4 Remove the auxiliary paper tray drawer from the auxiliary tray chassis and remove the packing materials from the paper tray compartment Figure 1 Figure 1 OY Security Printing Solutions User s Guide 50 70540 001 Rev A A 1
110. indicates certified MICR new resources 14635 esc 7Q esc s0p3h24v0sObOT 14636 lt esc gt 6Q lt esc gt s0p3h24v0s0b0T 2 Click on OK to continue Macro List indicates secure 24675 lt esc gt amp 24675Y Data List indicates secure 28538 DDSignature dst I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 28 Section 4 Adding Printer Using the TROY Printer Utility TO ADD PRINTER RESOURCES From the Main Window click on Resources and then click on Install New Resources Select either Soft Fonts Data Files or Macros Forms Click on the desired font macro form or data file s and then click on Open The selected file s will be displayed in the installation screen Choose either Secure File System or Public File System to load the selected file s in the desired memory area of the flash file system A Starting ID Number will be automatically generated for each file loaded into the flash file memory Click on Update Printer to send the printer resource file s to the printer Click on OK to finish p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A Look in c My Documents ej es ex Arabian sfp File name Arabian sfp Files of type Font Files sfp sfl Cancel Open as read only Zi Install Fonts x File Help C Resources Arabian sfp C Public File System C Temporary Memory 19580 Secure File S
111. ing Microprint Font Using the The POSTNET Postal Numeric Encoding Technique font TROY POSTNET is used to represent the nine digit POSTNET Font postal zip code below the postal address line Using the POSTNET font on your mailing envelopes and postcards will significantly decrease postal processing time and reduce the chance of errors when manual data entry is required at the post office Using the British The British Pound and European currency symbols are used in place of the U S dollar sign for the respective Pound and Euro European country and can be selected to print in the audit reports A decimal point or comma can be selected for Symbols use with these currency symbols Using the TROY barcode fonts provide all the symbolic figures necessary to print correctly formatted and scanable Barcode Fonts barcodes from your TROY printer Your TROY Security Printing Solution provides the following barcodes e Code 39 e Code 128 e Interleaved 2 of 5 e EAN 13 e EAN8 e UPC A e UPC E Similar to the TROY MICR fonts the TROY barcodes are selected by sending a PCL5 font selection sequence escape sequence to the printer in a PCL5 job However unlike the TROY MICR fonts implementing barcodes requires additional programming parameters that must be precisely defined in order for the barcode to print correctly Therefore it is recommended that all barcode programming be referred to qualified personnel OY Security Printing Solutions User s
112. ing Solutions User s Guide 50 70540 001 Rev A 6 8 Section 6 Using the Exact Positioning Technology cont Using the Printer Control Panel TO ADJUST THE POSITION OF THE PAGE IMAGE If not already logged into the printer control panel enter a valid administrator password see page 6 2 Press the down arrow V to select TROY MENUS and then press the OK button Press the down arrow V to select SETTINGS MENU and then press the OK button Press the down arrow V to select the desired adjustment parameter PAGEAD UST XDECIPOINTS or PAGEAD UST Y DECQPONTS and then press the OK button Enter the desired decipoint offset value 720 to 720 to reposition the page image X horizontal and Y vertical and then press the OK button to save each decipoint value Each decipoint is equal to 1 720th of aninch Repeat this step for each parameter you wish to change Print a test page to evaluate the MICR line position adjustment Repeat the adjustment as necessary Use the TROY MICR Document Template to verify all MICR line adjustments OY Security Printing Solutions User s Guide 50 70540 001 Rev A 6 9 Section 7 Using TROY Fonts Introduction Accessing and Using TROY Fonts Accessing TROY Fonts Using Windows Applications The TROY MICR E 13B and CMC 7 MICR fonts have been specifically engineered for your TROY Security Printing Solution to ensure the highest quality MICR printing in the industry The TROY font collecti
113. ing the Administrator Password in 4 5 y y oo TROY Security Printing Solutions User s Guide 50 70540 001 Rev A TOC 3 Table of Contents Assigning User Names and Passwords sssssssssssssssssssscssssscssscsssscscssssccsssccsssscccsssccssnsscessscsssnssees 4 7 SUM Security CUO noni aai in Rx RICE AAA 4 10 Ke Mapping Printer Paper Trays a aoec s seosseesessexv niv en eo rYYPREPI VES ia 4 13 Satins Teer tial COS O O V OA K Y 4 14 Selecting Data Capture Fonts for Audit Reports and TROYimark eee 4 15 Identifying Your Installed Printer Driver Type e eee e esee ee eee eere e eee eee eee e seen aae 4 16 Generating the TROYmark Background Pattern eee eee ee ee ee eee eee en eese en seta aoee 4 17 Implementing the Secure Seal Feature c eere eee e ee eee eee ee ette see eese t eese e eos tete see eeeoe 4 19 Using the Pattern Processor i iscscciiscssacericscecsseasasasiabsicartaniesaseaiusdstvanecsisvaeasiaisantesd RR RU UTR GERE ME LRRrR E MEER ap dE 4 19 Printing the Pattern Processor Report ssssscssossicassscssccssevesoranesssevstsvesecsssasessancssentvesssessinvedvesnnaterans 4 20 Managing Audit Reports cnn aaao a Ea aieia iaia a a Es Easit 4 21 Adjusting the MICR Line and or Page Image PositioniNg oommooommm 4 25 Using the Auto
114. inter paper tray you wish to re map After all desired paper tray re mapping 1 4 6 6 LS ET 16 16 ap values have been entered click on Update 2 2 7 7 12 312 m7 22 22 Printer to send the new settings to the printer i 18 23 Click on OK to proceed All previous paper E M WE EL 23 tray map settings in the printer will be af 4 3 s M 14 18 19 24 24 overwritten 51 5 10 10 15 15 20 20 25 25 3 From the printer control panel select zx EM T Configure Device Printing and then scroll down to the PCL option 4 Under the PCL option scroll down to Media Source Mapping and select Classic Tray Map Tray Map Tray Map Tray Map Tray Map NOTE The tray map settings will only take effect if this option is enabled in the Security Options screen in the TROY Printer Utility and if the printer s media source option is set to Classic If this option is disabled in the Security Options screen the factory default tray map settings will be active The tray ID numbers shown in the Tray Mapping screen may not represent the actual tray numbers of your printer Refer to the Hewlett Packard Printer User s Guide for the default paper tray mapping configuration I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 13 Section 4 Using the TROY Printer Utility Re Mapping The following table contains common tray mapping numbers for TROY printers Due to the Hewlett Packard Printer Paper tray assignment
115. inter to save the changes MICR Lock Enable Enter a PIN Personal Identification Number between 1 9999 to restrict MICR jobs from PIN printing until the user enters a valid PIN at the printer control panel Disable Enter a zero in the PIN field and then click on Update Printer to save the changes I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 10 Section 4 Using the TROY Printer Utility Selecting Security Options cont Toner Sensor Halt default stops all MICR print jobs The printer control panel will display the message LOAD Response MICR TONER or six more continues will cancel job No MICR documents will print Warn pauses all MICR print jobs The printer control panel will display the message Non MICR Toner lt to cancel The user must press lt to cancel or Go to continue If the user cancels the job a page will print with the message This MICR job could not be printed because MICR toner was not loaded in the printer JOB PURGED Ignore allows all MICR jobs to print regardless if MICR or non MICR toner is installed in the printer Flush purges the MICR print job from the printer memory and prints a page with the message This MICR job could not be printed because MICR toner was not loaded in the printer JOB PURGED Alt Command An optional feature that translates the amp command set into
116. ion on the check this font is non scalable Small Convenience Font Used to print the convenience amount information on the check this font is non scalable TROY Reverse Helvetica Font Used to print names and addresses on the back of transparent envelope windows for use in pressure seal machines British Pound and Euro Symbols Used as the British or European currency symbol for the respective country replaces the U S dollar sign These symbols can be selected to print in the audit reports TROY Microprint Font Used to print security messages on checks that cannot be reproduced by photocopying TROY Barcode and POSTNET Fonts Used to print several types of industry standard barcodes for a variety of uses and also includes a POSTNET font for printing the U S postal bar code that represents the 9 digit zip code printed below the postal address TROY AutoProtect Font Used to print a user defined word or phrase e g VOID NON NEGOTIABLE across the face of checks printed on non TROY MICR printing solutions this font is scalable TROY Security Font Used to print the amount information on the check English Spanish this font is scalable TROY OCR Font type A and B Used to print any information names addresses amounts that is to be read by automated readers using optical character recognition this font is scalable TROY Messaging Font Used to capture the user defined data for the Enhanced Audit report
117. ions User s Guide 50 70540 001 Rev A 4 3 Section 4 Using the TROY Printer Utility Basic Printer TO SAVE AND RETRIEVE PRINTER UTILITY SETTINGS Utility Many of the TROY Printer Utility user defined Operations settings can be saved in a file for future reference or cont retrieved from a previously saved file The features that have the ability to be saved and retrieved will have a pull down menu within the feature screen of the TROY Printer Utility e Saving Printer Settings After configuring a TROY Security Printing Solution feature using the TROY Printer Utility the program will automatically prompt you to save the configuration file for future use To save the current feature settings click on Yes type in a name for the file and then click on Save The data file will be automatically saved in the default UserData folder Save in QUserData a jo ex File name Save as type Printer Security File psf y Cancel Open as read only y a e Retrieving Printer Settings To retrieve a previously saved printer configuration file access the TROY Printer Utility screen displaying the printer settings you wish to retrieve click on File and Open from within that feature screen Click on the desired configuration file name and then click on Open to automatically retrieve the file for use in the TROY Printer Utility NOTE For increased security some of the Printer Utility saved files are enc
118. ired Point 7 option The selected currency symbol will be used in the audit report and the selected decimal symbol will be used for both the audit and secure seal features 3 Click on Update Printer to send these settings to the printer s flash file memory and then click on piston OK to continue pea E p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 14 Section 4 Selecting Data To discourage fraudulent alteration of your printed checks a user defined background image TROYmark can Capture Fonts for be generated using specified information from the check i e check date convenience amount payee name Audit Reports etc By capturing one or more of the check fields for use in the TROYmark the resulting background image and TROYmark will be specific to each check adding to the security of the printed document Check data can also be captured Using the TROY Printer Utility for use in the TROY audit report which can include the check date payee name convenience amount and up to three additional user defined check fields The Secure Seal feature can use data from all fields except Custom The special TROY metrics fonts used to generate the desired check information for the background image audit report and or secure seal must be specified for each desired check field in order to be captured Once the TROY mark and or audit reporting feature is enabled in the TROY Port Monitor refer
119. k on Swn Senne md then TROY MICR Secure EX Printer Properties ES cont Printers General Sharing Ports Advanced Security Device Settings If using OS Win 2 Right click on the desired TROY printer a 2008 Vista Win7 icon and then left click on Properties y TROY MICR Secure EX Printer or using App Net 3 Click on the Ports tab Select the desired contact Tech port that corresponds to the TROY printer Print to the following port s Documents will print to the first free support o for being used and then click on Configure checked port implementation Port Settings to access the TROY Port Monitor O CoM Serial Port O Coma Serial Port L COM3 Serial Port L COM4 Serial Port OFILE Print to File v Check Style 2 TROY Systems Port Troy MICR Secure EX Printer 4 gt Add Port Delete Port Configure Port Enable bidirectional support Enable printer spooling EA di p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 5 4 Section 5 Using the TROY Port Monitor Using the Port monitor settings for the selected TROY Security Printing Solution and associated port will remain in effect TROY Port until changed by the user If the administrator has set up user names and passwords the user must enter a valid Monitor user name and password before any port monitor security settings will affect the MICR print job initiated by that user For non MICR print jobs a user name and passwo
120. keys along the top of the keyboard will not work for this application TROY Security Printing Solutions User s Guide 50 70540 001 Rev A 7 9 Section 7 Using TROY Fonts Standard ASCII Character Set reference only N N Qo o N o K cry T 73 0049 85 0055 0056 97 99 0061 0063 o Ka dE Sl Flo 8 8 w lt N Bo I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 7 10 Section 7 TROY MICR E 13B 12 Point Font lt Esc gt Q lt Esc gt slp12v s b T Troy E 13B Using TROY Fonts 48 49 50 51 52 53 55 56 57 58 59 0 EI a A T F035 o E F038 q FO3A F03B oe Rus o E am 79 I OY Security Printing Solutions User s Guide 50 70540 001 Rev A Section 7 Using TROY Fonts TROY MICR Esc Q lt Esc gt slp12v s b1T CMC 7 12 Point Font Troy CMC7 54 57 F039 i Tm n TI m mi M ul i T UT Tm IM m Hl Il im TIT mit n Haul int F043 III TROY Enhanced Esc 30 lt Esc gt s1pLOvOsgb19T Convenience 27 28 29 Amount Font Troy ECF j l 66 F042 1 CTS D py Rev A Section 7 Using TROY Fonts NOTE The TROY Enhanced Convenience Amount font can be used in place of the TROY Convenience Amount font in the legal amount field of the check To write the cents amount on the check type the capital letter that corresponds to the smaller cent characters shown in the example above
121. le A Non TROY MICR toner was used The bank of deposit made a typing or imprinting error when they encoded the check AMOUNT onto the right end of the MICR line Your MICR paper is out of specification so that your documents tend to jam or tear inside bank processing equipment Documents were folded spindled or otherwise roughly handled before they reached the bank of deposit Your bank s reader sorter equipment is out of adjustment Print test documents using TROY MICR toner or consult the non TROY manufacturer for assistance Ask your bank or one of the document testing facilities in the list following this table to determine if the MICR line error is in the TROY MICR printed portion of the bank encoded portion many errors are bank induced Observe the condition of your processed checks Refer to this guide for information on TROY and ANSI MICR paper specifications Your paper vendor or bank may also provide assistance Consider sturdier MICR paper or improved check handling processes with your regular recipients Ask your bank for assistance in determining the cause of your rejects I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 8 7 Section 8 Troubleshooting Error Messages Trouble shooting by MICR characters appear smeared A Non TROY MICR toner was used Print test documents using TROY Symptom after processing by a bank MICR toner or consult
122. lick on OK to Cc ontinue Update Printer I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 19 Section 4 Printing the Pattern Processor Report Using the TROY Printer Utility NOTE To enter a control character nonprinting character in a string use the syntax lt Oxhh gt where hh is the hexadecimal value of the desired character e g to enter an escape character use the syntax lt ox1b gt TO PRINT THE PATTERN PROCESSOR REPORT 1 If the pattern processor window is already open with the desired pattern file ppx displayed click on File and then click on Print Pattern Processor Settings Printer Utility List Select the desired printer and then click on OK to print the report If the pattern processor window is not open from the Main Window click on Settings and then click on Pattern Processor Click on File Open and then select the desired pattern file ppx from the UserData folder Click on File and then click on Print Pattern Processor Settings Printer Utility List Select the desired printer and then click on OK to print the report I OY Security Printing Solutions User s Guide 50 70540 001 Rev A p KOY Printer Utility Pattern Processor Options Group Inc Status Enabled ID Regular Expression and Substitution Pattern Important Information 4 20 Section 4 Using the TROY Printer Utility Managing Audit Re
123. lly run at the conclusion of each print job containing MICR data using the Auto Report feature Likewise the auto delete feature can be used to automatically delete audit records at the conclusion of printing an automatic or manual report using the Auto Delete feature Most users do not want audit reports to print on expensive check paper Therefore the paper tray mapping feature can automatically configure audit reports to print using paper from a specified paper tray The TROY non volatile flash file system can store approximately 10 000 records one record one MICR line The audit data stored in the TROY non volatile flash file memory can be deleted via the TROY Printer Utility or the printer control panel To prevent unauthorized users from changing the audit report format a valid user name and password is required to access these settings using the TROY Printer Utility or the printer control panel Audit reports will always print in portrait format NOTE Use the TROY Printer Utility to change the audit report features and settings NOTE Be sure the Regional Options are set appropriately see page 4 14 for details p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 22 Section 4 Using the TROY Printer Utility Managing TROY audit reports can be selected to print in one of two sort orders Audit Reports e TROY Primary Sort Order prints the audit data in ascending order default cont e TROY Secondary
124. login Re map the printer paper trays Valid administrator login Valid administrator login Print a list of the printer s secure resources Valid administrator login Valid administrator login Add or delete secure printer resources in the printer s flash file system Valid administrator login Valid administrator login Update the printer firmware Valid administrator login Valid administrator login Print the MICR Quality Document MICR mode enabled MICR toner cartridge installed MICR mode enabled TROY MICR toner cartridge installed Valid user login Valid PIN entered for Softlock if enabled Keylock switch set to Print MICR Print the Windows Security Font demonstration page MICR mode enabled MICR toner cartridge installed Valid user login Valid PIN entered for Softlock if enabled MICR mode enabled TROY MICR toner cartridge installed Valid user login Valid PIN entered for Softlock if enabled Keylock switch set to Print MICR Print the PCL MICR demonstration page MICR mode enabled MICR toner cartridge installed MICR mode enabled TROY MICR toner cartridge installed Valid user login Keylock switch set to Print MICR Print the printer configuration page No security requirements No security requirements TROY MICR IRD Secure EX Printers Only I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 2
125. m Cycle power and try again If the problem persists contact TROY Technical Support I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 8 12 Section 8 Trouble shooting by Printer Control Panel Display Message cont Troubleshooting Error Messages AUDIT FILE FULL CYCLE POWER NOW There was not enough memory in the printer to sort the audit data Add more memory to the printer or change the sort type to Record Number and print the audit report using this sort key If the problem continues power cycle the printer and try the audit again If this does not resolve the problem contact TROY Technical Support AUDIT FILE SYSTEM FAILURE CYCLE POWER NOW Trying to change a user password for a user that does not exist in the printer Specify a valid user name and resubmit the job to the printer FONT STORE ERROR XXXXXXXXXXXXXXX An error occurred while trying to store a downloaded font The actual error is shown in the second line of the message The second line error message can appear as part of various different error messages and can be found separately in this message list Find the actual error in this message list and perform the suggested action for that error MACRO SAVE ERROR XXXXXXXXXXXXXXX An error occurred while trying to save a downloaded macro The actual error is shown in the second line of the message The second line err
126. m u Ln 53 35 54 36 55 37 56 38 58 im av mw m om 62 3E 63 3F 64 40 65 33 59 3B 60 3C 61 3D H i 112 70 113 71 114 72 115 7 22 8D 48 94 149 95 150 96 151 97 Md O O O M DA IAS Md DO O DS IS OS A A O A i d d d d A hla hala LI LIT LI dii I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 7 25 Section 7 TROY BC128 Barcode Esc Y lt Esc gt slplLJv s b247 T desired height e vuTE ML LEE ME bee CELE a Lu ae wah Las 60 3C 61 3D 62 3E f 63 3F 64 407 65 41 l LL M ER MM NT Ml I I ahehehehe irtee er 150 138 8A 96 151 97 152 298 153 99 154 155 50 I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 7 26 Section 7 TROY POSTNET Esc 15Y lt Esc gt slpL v s b2477 T 32 20 5 ArT 3E Using TROY Fonts desired height o onn 28 41 29 EL dr ull Lull 61 ili bid hel ao ud Mann 42 48 73 49 74 4A 76 4C 77 4D 78 4E 80 50 81 51 82 52 83 53 84 54 85 55 86 56 87 57 88 58 89 59 90 5A 91 5B 92 5C 93 5D 94 5E 95 5F 96 60 97 61 98 62 99 63 100 64 101 65 102 66 103 67 104 68 105 69 106 6A 107 6B 108 6C 109 6D 110 6E 112 704113 71 114 72 115 73 116 7 41117 75 118 7 122 7A 123 7B 124 132 84 a O al al EN gt C N al o oO 9 co N e N
127. macros forms etc Printer Utility Flash Memory Allows administrators to download firmware maintenance or feature updates Printer Utility 1 2 3 Update into to the TROY memory card Exact Positioning Allows vertical and horizontal repositioning of the MICR line on the check or Printer Utility 1 2 3 Technology repositioning and or rotation of the entire page Control Panel Auto Rotate Allows 180 degree rotation of your check image so that the MICR line prints Printer Utility 1 2 3 4 on the leading edge of the printed page Control Panel Paper Tray Re Overrides the printer default paper tray assignment with user tray assignment Printer Utility 1 2 3 mapping preferences e g paper tray 2 reassigned to be used as paper tray 1 MICR Toner Selects either continuous MICR toner cartridge sensing or checks for MICR Printer Utility 1 2 3 Cartridge Sensing toner only when a TROY MICR font is used to prevent the printing of MICR Control Panel except documents using non MICR toner Font kit 3 Position Keylock Uses a physical key to select the mode of the printer Printer Locked no Printer 1 printing MICR Locked print non MICR documents only Print MICR MICR fonts secure resources are available Soft Lock Allows the administrator to set a 4 digit PIN to prevent users from disabling the Printer Utility 1 2 Printer Locked mode or the MICR Locked mode Control Panel Job Lock Restricts the printing of a specific print job to users having the PIN personal Printe
128. matic reprinting of a document after a paper jam e Automatically sets the Print Density lightness darkness of the printed characters to the necessary value required for high quality MICR printing e Places the printer off line after a LOVMICRTO R message e Maintains full PCL Printer Control Language functionality NOTE If MICR mode is not enabled and an attempt is made to use the TROY MICR font an alternate font will automatically be substituted for the MICR font NOTE The printer keylock switch is present on TROY MICR IRD Secure EX printers only The Softlock feature is present on TROY MICR Secure MICR IRD Secure EX printers and MICR Secure Memory Card Kits only p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 2 7 Section 2 Understanding TROY s Features MICR Mode With MICR mode disabled the printer functions as a normal Hewlett Packard LaserJet printer in standard PCL Disabled Printer Control Language mode with all MICR features disabled In PCL mode the TROY Security Printing Solutions provide the following features e Switches Jam Recovery ON any page that did not properly exit the printer will be automatically reprinted e Enables printing with or without a MICR toner cartridge installed e Blocks access to fonts stored in the secure memory area of the TROY flash file system but continues to allow access to the Convenience Amount fonts e The toner low off line function will b
129. ncoded on the check by bank personnel In this case a large Convenience Amount font may best meet your bank s requirements The TROY Messaging font is designed specifically to capture user defined non check data that can be included in the TROY audit reports and or the TROYmark background image on the check The messaging font is visible on the screen as a generic typeface but will not print The TROY OCR fonts TROY OCR A AND TROY OCR B are used to print any information names addresses amounts on the check that is to be read by automated readers using optical character recognition The TROY Reverse Helvetica font is used to print names and addresses on the back of transparent envelope windows for use in pressure seal machines MA __ TROY Security Printing Solutions User s Guide 50 70540 001 Rev A 7 2 Section 7 Using TROY Fonts Using the TROY To prevent fraudulent production of checks TROY Security Printing Solutions can automatically print VOID AutoProtect DO NOT CASH NON NEGOTIABLE or any other user defined phrase across the face of any check that Font was printed on any printer other than a TROY Security Printing Solution The TROY AutoProtect font TROY AUTO PROTECT provides a visual safeguard to identify checks printed by printers without TROY MICR toner or the TROY MICR font Using the TROY The TROY Microprint font is used to print security messages on checks that cannot be copied by photocopy
130. nd then press the OK button Ensure RECALLSAVEDVALUES is highlighted and then press the OK button The printer will display PROCESSING REQUEST and then automatically exit the menu system OY Security Printing Solutions User s Guide 50 70540 001 Rev A 6 3 Section 6 Using the Printer Control Panel TROY Security The following sample menu map shows the available TROY features that are built into TROY Security Printing Printing Solutions Depending on your type of TROY Security Printing Solution some of these features may not be Solutions available on your TROY printer refer to the menu maps on the following pages Menu Map gj INFORMATION g PAPER HANDLING gj TROY MENUS L PRINT MENU MAP i TRAY 1 SIZE i ANY SIZE L PRINT CONFIGURATION L TRAY 1 TYPE E LJ PRINT ANY CONFIGURATION I PRINT SUPPLIES S TRAY 2 SIZE _ PRINT LETTER TROY PCL FONTS _ PRINT USAGE PAGE h L TRAY 2 TYPE h PRINT E 138 PLAIN QUALITY DOCUMENT PRINT FILE DIREC PRINT CMC 7 QUALITY DOCUMENT _ PRINT PCL FONT LIST h L PRINT RESOURCE SUMMARY L PRINT PS FONT LIST _ PRINT USER LIST I PRINT AUDIT REPORT L CLEAR AUDIT DATA iF SECURITY MENU ACTION LOG OUT _ gg CHANGE PASSWORD user 10 PASSWORD gg CREATE USER 3 USER ID _ PASSWORD OY Security Printing Solutions User s
131. ndow Ifa File Help password is not set then leave the password box blank File Name 3 From the Main Window click on File and click on 5 Download File 4 Enter the file name or click on Browse to locate the desired file F Include Administrator and Password data to file Include NVRAM download enter and exit data to file 5 For advanced users Place a checkmark next to the I Include job initialize and job exit data to file corresponding option s your wish to include with the download file For normal use it is recommended that all three checkboxes be left blank NT 6 Click on Download to send the file to the printer s flash file memory Click on OK to finish 7 Click on OK to continue OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 40 Section 4 Using the TROY Printer Utility Obtaining The TROY Printer Utility provides several help screens to guide you through the features and functions of a Technical TROY Security Printing Solution TROY technical support is available to assist you with any questions Assistance concerning the setup operation and maintenance of your TROY Security Printing Solution Specific system information about your MICR printer configuration is also available through the TROY Printer Utility You are also encouraged to visit the TROY website for latest FAQs Frequently Asked Questions information on the latest TROY products and for ordering MICR toner and other
132. ng system a TROY MICR toner cartridge a duplexer and optional input paper tray locks This product is designed for printing high quality IRD MICR documents and utilizes several convenient easy to use operational features including a flash file system for storage of printing resources such as company logos electronic forms and custom fonts e TROY IRD Secure EX Printer a Hewlett Packard printer pre configured with the TROY MICR Secure Memory Card described on the previous page plus TROY s MICR toner sensing system a TROY MICR toner cartridge a printer keylock switch input paper tray locks a duplexer and also includes the TROYmark feature AutoProtect font and Secure Seal technology This top of the line product is designed for the secure printing of high quality IRD MICR documents and utilizes several convenient easy to use operational and security features including a flash file system for storage of printing resources such as company logos electronic forms and custom fonts NOTE This User s Guide covers all configurations of TROY Security Printing Solutions Therefore some of the topics and or features described in this manual may not be applicable to your specific TROY Security Printing Solution p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 1 2 Section 1 Features Overview How to Use Before setting up your new TROY Security Printing Solution it is recommended that you read the first
133. nse ta setas sto asee 7 30 French Small Convenience Amount Font 0cscissseesscosscessseosssocsssevsnedsosevesoasonessdeosressvonstsessenseecains 7 30 Italian Small Convenience Amount Font ecce esee eee e ee eee eee ee seen seen sess ta seta setas sensato 7 30 Spanish Small Convenience Amount Font ce ecce e eee eee eese eo sese eo ses ao sese eo s sean e ease ees 7 30 Section 8 Troubleshooting Error Messages hec cus niii rc m 8 1 Troubleshooting by Printer Control Panel Display Message 4 ee ee ee eee eee eere een een 8 10 Software Umnstall PROCURA 8 16 Appendix A Duplexer Installation Installing the Duplexer Assembly vin A 1 y y eo TROY Security Printing Solutions User s Guide 50 70540 001 Rev A TOC 7 Section 1 Features Overview Introduction Thank you for purchasing your TROY Security Printing Solution You have chosen the highest quality MICR Magnetic Ink Character Recognition printing solution available today that offers convenience flexibility security and precision for printing high quality MICR documents This User s Guide provides information for setting up and using your TROY Security Printing Solution The TROY Security Printing Solutions covered in this User s Guide are available in the product configurations described below e TROY MICR Font Memory Card designed for use in selected Hewl
134. nt TROY Convenience Prints the check amount information in the Legal Amount field of the check Application 1 2 3 4 Fonts for increased readability TROY Security Fonts Prints the legal amount information on the check for security and readability Application 1 2 3 4 English and Spanish TROY OCR Fonts Prints names and address on the check that are to be read by automated Application 1 2 3 4 optical readers TROY Microprint Font Prints security messages on checks that cannot be reproduced by Application 1 2 3 4 photocopying TROY Barcode and Prints several types of industry standard barcodes for a variety of uses and Application 1 2 3 4 POSTNET Fonts also includes a POSTNET font for printing the U S postal bar code that represents the 9 digit zip code printed below the postal address British Pound and Used as the British or European currency symbol for the respective country Application 1 2 3 4 Euro Symbols used in place of U S dollar sign These symbols can be selected to print in the audit reports The decimal point or comma default can be selected TROY AutoProtect Provides a visual safeguard to identify checks printed without TROY MICR Application 1 Font toner and or the TROY MICR font Secure Seal Encodes check information e g payee account amount etc into a seal Application 1 2 Technology or logo printed on the check that can only be read by decoding software TROY Invisible Font Adds
135. nter s flash file memory 4 To verify the correct density level click on Yes Update Printer to print a test page Click on OK to continue OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 18 Section 4 Using the TROY Printer Utility The pattern processor enables the TROY printer firmware to search the incoming print data stream for a specified string s of characters and then substitute the matching data string s with an alternate user defined data string s Using the allowing a PCL Printer Command Language based printer to accept an otherwise non compatible print job Pattern e g line feed based print jobs generated by a mainframe computer for printing check jobs Processor When enabled via the TROY Printer Utility the pattern processor accumulates data from the incoming print job y p p temporarily storing the data in a memory buffer in the TROY DIMM flash memory card for processing When enabled the pattern processor incurs processing overhead therefore the pattern processor should remain disabled when not in use to avoid unnecessary slowing of the printing process Each character string s is matched in turn against the input data accumulated in each successive memory buffer If there is a match then the user defined substitution pattern is used to create a new buffer that is integrated into the print data stream Refer to the TROY Programmer s Reference Guide included as a PDF file on the TRO
136. o Re initialize the printer cycle printer the printer This error message may appear immediately after the update process has been completed indicating that the printer has registered the new firmware power or perform a cold reset Wait for the initialization sequence to finish before continuing to use the printer The printer must be re initialized in order for the firmware update to take effect I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 8 15 Section 8 Software Uninstall Procedures Uninstall the TROY Screen Fonts Uninstall the TROY Support Files Troubleshooting Error Messages In the event you wish to reinstall or permanently remove the TROY Security Printing Solution support files and utilities use the following procedures to properly uninstall remove all TROY software from your computer 1 Close all applications before uninstalling the TROY screen fonts 2 From the Start menu click on Settings and then click on Control Panel 3 Double click on the Fonts folder icon Locate the TROY screen font installed refer to the MICR font facsimile example on the previous page for font names 4 Right click on the TROY screen font to be uninstalled and then click on Delete from the pull down menu A confirmation window will appear with the prompt Are you sure you want to delete these fonts Click on YES to confirm the deletion The TrueType MICR scre
137. o adjust is positioning data incorrectly on the the positioning of the MICR line on printed page your printed checks Individual TROY printers may vary enough to require a one time adjustment of registration via the ExPT feature or your software program Printer registration discrepancies Small errors in the printer s registration small inconsistencies in positioning can change the position of the MICR of the image on the printed page line which is most noticeable on the trailing edge of the printed page If the MICR line on your checks is positioned on trailing edge of the page the edge of the page that exits the printer last try using the TROY printer s Auto Rotate feature to place the MICR line on the leading edge of the page to avoid any small registration errors that would significantly change the position of the MICR on your printed checks Faulty paper transport system in Measure your MICR paper If cut to printer correct size consult your software vendor for assistance Try non MICR paper to verify the problem Consult the printer user s manual or TROY Technical support if problem is verified on non MICR paper I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 8 4 Section 8 Trouble shooting by Symptom cont Troubleshooting Error Messages MICR characters are too thick or too thin Printer density setting is too dark or too light
138. o operate TROY Security Printing Solution TROY highly recommends using user names and passwords to increase peer to peer security and to maintain a higher level of accountability of the users in your MICR printing network The system default password is blank no password and not entering a password when assigning a new user will allow that user to access the printer s secure resources without using a password Attempts to add duplicate users will be ignored If you choose not to set up user names and passwords TROY encourages administrators to at least set up an administrator password to prevent unauthorized access to TROY Security Printing Solutions settings from either the TROY Printer Utility or the printer control panel After providing a valid user name and password in the TROY Port Monitor users are allowed to modify the printer configuration settings and access the printer s secure resources for the duration of the print job regardless of the number of pages being printed When the print job is finished the user defined printer configuration settings will automatically return to the default printer settings and access to the printer s features and settings will be discontinued for that user Only one instance of the same user name can have access to the printer features and settings through the TROY Port Monitor Refer to Section 5 Using the TROY Port Monitor for more information I OY Security Printing Solutions User s Guid
139. o the previous level Press the menu E button to exit the menu Press the help button to see additional information about an item A valid administrator password must be entered at the printer control panel before access is allowed to any of the TROY security features and settings If an administrator password has not been previously set then the default password is blank no password TO ENTER THE ADMINISTRATOR PASSWORD Press the menu ES button Press the down arrow V to select TROY MENUS and then press the OK button Press the down arrow W to select SECURITY MENU and then press the OK button Ensure ACTIONis highlighted and then press the OK button Ensure LOGIN is highlighted and then press the OK button The printer will display SETTING SAV and then automatically return to the previous submenu Press the down arrow V to select USERID and then press the OK button 7 Press the down arrow Y to select the letter A and then press the OK button Repeat this process using the up and down arrows until you have entered the word ADMINand then press the OK button four times to continue 8 Press the down arrow V to select PASSWORD and then press the OK button Enter your password and then press the OK button If a password has not been set then press the OK button repeatedly to exit this field and continue Press the menu button to refresh the menu options The menu options must be refreshed to ensure that
140. on Maintaining MICR Security Before setting up and installing your TROY Security Printing Solution TROY highly recommends that you invest some time to plan the implementation and configuration of your security printing system Some advance planning will save you time during the setup process and will help to optimize the day to day operation of your security printing system Use the following implementation steps as a guide in developing your specific implementation strategy In addition to the standard printing features of the Hewlett Packard LaserJet printers TROY Security Printing Solutions provide many additional security enhancements These features prevent unauthorized access to your proprietary printer resources security fonts digitized signatures logos macros etc settings passwords audit data and or unauthorized printing of your MICR documents TROY strongly recommends that you take proper precautions to prevent fraud forgery and accidental error both inside and outside your organization Some basic precautions include the following e Controlling access to your printer s security features keys network access PINs and passwords e Reconciling bank statements promptly to detect errors or misuse e Employing software based security measures user names and passwords e Using TROY MICR security paper with a preprinted security background or using the printer s built in TROY mark feature to automatically print a se
141. on What is a TROY Port Monitor The TROY Port Monitor is a Windows based application that manages and configures all print data sent from your Windows application to your TROY Security Printing Solution Essentially when you initiate a print job from your Windows application the raw print data is formatted to fit the printing parameters of the selected TROY printer using the corresponding MICR printer driver installed on the host computer The formatted print data is then sent to the Windows print spooler a temporary holding area where all print jobs reside until all previous print jobs have been completed The TROY Port Monitor receives the formatted print data from the Windows print spooler before the print job is sent to the printer manipulates the print data as needed via preset and or user defined commands and then sends the modified print data on to your TROY printer In this way the TROY Port Monitor allows you to embed additional user defined data and or print commands data encryption and TROY security commands into the print data stream generated by your Windows application before it is sent to your TROY printer Once the TROY Port Monitor is set up and configured on the host computer all this functionality takes place in the background without the need for any additional user intervention By using the TROY Port Monitor to print to a TROY Security Printing Solution certain printer feature settings can be temporarily changed during a
142. on provides seamless integration and security within your Windows based check printing application All TROY fonts are permanently programmed into the TROY memory card to ensure consistent high quality MICR printing and to prevent unauthorized use of these fonts on another printing system Your TROY Security Printing Solution includes the following fonts TROY MICR Font E 13B and CMC 7 TROY Security Font English and Spanish TROY Convenience Fonts Enhanced Large and Small TROY Reverse Helvetica Font TROY OCR Fonts type A and B TROY Messaging Fonts TROY AutoProtect Font TROY Data Capture Fonts TROY Microprint Font British Pound and Euro symbols e TROY POSTNET and Barcode Fonts The following paragraphs provide some basic information for accessing and using the TROY fonts It is important that these fonts are kept secure to prevent unauthorized use and that the fonts remain unaltered to ensure accurate rendering by the TROY printer All TROY fonts reside in the secure memory area of the TROY Security Printing Solution and cannot be directly accessed through the printer control panel or other external means Users having the appropriate security rights can access the TROY MICR fonts from any Windows based application To access the TROY fonts in a Windows environment you must first install the Windows printer driver for the specific model of TROY Security Printing Solution being installed Follow the instructions in the TROY Quick St
143. ont TROY Reverse POSTNET Screen Font TROY UPC A Screen Font TROY UPC E Screen Font Ged the 2 i PS ie n n f 0123456789 0123456789 0125456759 SA VOID VOID VOID ABCDEFGHI JKLMNOPARS VBCDEECHINKIEFAVObOB gt SLOAMXAS lo 1121515 6 v a 15 16 17 18 19 20 24 22 2 O LUE TET 3 24 WT ojal 3 415181718 9 TE E 12345678001 012345678901 inii SIbmbelelelelnbie el BS b SIS AS n ESSI 012345078901 niri 012365478901 OO 7 6 Section 7 Using TROY Fonts MICR Font Guidelines Priority of Font Locations The TROY E 13B and CMC 7 MICR fonts were developed using strict specifications designed specifically for high speed magnetic read processing To maintain these strict specifications the TROY MICR fonts were designed as non scalable fonts fixed fonts that are fixed in pitch spacing and point size height Because Windows TrueType technology allows fonts to be scalable by changing the point size it is imperative to maintain the 12 point size of the MICR fonts installed in Windows Selecting a point size other than 12 point for the MICR font in Windows will not visibly enlarge or reduce the size of the characters however the horizontal spacing will be affected Any alteration to the spacing of the characters will result in incorrect placement of the MICR characters in the MICR line at the bottom of your checks causing your financial documents to be rejected by the bank The Con
144. or message can appear as part of various different error messages and can be found separately in this message list Find the actual error in this message list and perform the suggested action for that error TROY INTERNAL RELIANCE MONITOR The TROY firmware contains advanced internal self diagnostics checks to ensure constant data integrity When the firmware detects an exception condition that may result in compromised data integrity it halts printer operation This message will be followed automatically with diagnostic information that may assist TROY engineers in evaluating the exception condition Contact TROY Technical Support I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 8 13 Section 8 Trouble shooting by Printer Control Panel Display Message cont Troubleshooting Error Messages FIRMWARE FILE CRC ERROR Following the downloading of a new TROY firmware image the existing TROY firmware confirms the validity check upon the received image before performing the actual firmware update This error message indicates that the image failed this validity check and that the existing firmware will not be replaced by the new invalid firmware This problem usually occurs as the result of communication errors between the host computer and the printer Try performing the firmware update again If the firmware update fails on the second attempt con
145. pecification resulting in rejected checks by the banking system check readers Eine MIER Tine porche ao blanes the ANSI X 9B specification for MICR line file Help placement use this feature to make small Image vertical horizontal or rotational positioning Vertical Offset 1 adjustments to the MICR line and or page Horizontal Offset image Use the TROY MICR document template to verify correct placement of the Image Rotate ino change MICR line on your checks after performing an adjustment refer to Section 3 MICR Quality Valid offset values 720 decipoints Control in the TROY MICR Basics Handbook MICR line for instructions on using the TROY MICR Vertical Offset document template If adjustments are made Horizontal Offset simultaneously to the MICR line and the page image positions using positive numbers then the sum of the two numbers will be used as the offset value for the MICR line _Update Printer NOTE The MICR line adjustments are preset at the factory TROY recommends that you do not alter these settings unless your bank of deposit notifies you of MICR line positioning errors on your deposited checks p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 2 21 Section 2 Understanding TROY s Features Auto Rotate Feature Paper Tray Mapping 9 Due to minor variations in registration the precise alignment of text and images on
146. ports Use this feature to record store and print a report of the check printing activity sent to your TROY printer When enabled the audit report feature automatically records the MICR line information transit routing number bank number and check number each time the TROY MICR font is accessed default mode The print order is also stored for each check Additionally the audit report can be set up to use the British Pound or Euro symbol and programmed to capture any one or more of the following items from a check Payee name Convenience amount Check date User name the person logged in while printing the checks Up to three additional custom user defined fields from the check To capture the user selected fields from the check for use in the audit report special PCL commands must be inserted into the PCL 5 data stream the data sent from the computer to the printer to mark the selected check data for recording in the audit report These PCL markers are placed in the print data stream by selecting one of the designated fonts for each desired check field creating a custom PCM file automatically generated by the PCM file generator included in the TROY Printer Utility and then installing the PCM file on the host computer refer to the TROY Quick Start Guide A maximum of 128 characters can be stored for each audit record in the flash file system Two versions of the audit report can be selected for printing e Recent prints only
147. print job Features that offer this job by job configuration flexibility are known as job related features When the print job has finished the TROY printer will automatically return to the original default feature configuration set by the administrator Graphical Application User Printer Driver Interface Print Spooler TROY Port Monitor TROY MICR Printer p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 5 1 Section 5 Using the TROY Port Monitor Introduction cont More than one port monitor can be configured on a Windows based PC Multiple port monitors addressed to the same printer can be configured differently allowing simple point and click selection of TROY security features Multiple port monitors can also be associated with different printers providing effortless configuration across even the most complex network environments The only requirement is that each port monitor configured per PC be assigned a unique name Configuration settings within the TROY Port Monitor affect only the print job data being sent and do not affect the default configuration of the TROY printer To change the default configuration of the TROY printer please see Section 4 Using the TROY Printer Utility for more information Some of the TROY Port Monitor features may not be available for your TROY Security Printing Solution The TROY Port Monitor can be configured to print to a local port LPT1 a ne
148. r Utility 1 2 identification number associated with the print job Control Panel Paper Tray Security Prevents rear access to the check stock stored inside the printer paper trays Printer 1 option Cover for 2 Paper Tray Locks Allows paper trays to be locked to prevent unauthorized access to check stock Printer 1 option stored inside the printer for 2 Replaceable Escape Allows an alternate ASCII character to be used to represent a particular ASCII Port Monitor 1 2 3 Character escape character used in PCL commands when that escape character cannot Printer Utility be used in Windows Control Panel a gt I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 1 5 Section 2 Understanding TROY s Features Introduction Default and Temporary Printer Settings TROY Security Printing Solutions offer many convenient features for managing and printing high quality MICR documents in single or multi user environments This section provides detailed descriptions of the features built into the TROY Security Printing Solutions For specific operating procedures and guidelines refer to the appropriate sections of this guide for using the TROY Printer Utility TROY Port Monitor and printer control panel TROY standard security features described on page 2 7 provide the basic functionality built into each TROY Security Printing Solution These features operate automatically and cannot be defeated or re confi
149. r trays are to be disallowed unless the user provides a valid name and password If so determine the paper tray to be mapped for non compliant print requests the paper tray containing standard white paper Note The tray ID numbers may not represent the actual physical tray numbers Tray Map Tray Map Tray Map Tray Map Tray Map 1 6 11 16 I 4j 21 2 12 17 22 mz 3 8 13 18 I 23 i 4 i 9 14 13 I 4 24 5 un 10 15 20 25 TROY Security Printing Solutions User s Guide 50 70540 001 Rev A 3 5 Section 3 Planning Worksheet cont NOTE If you have any questions regarding the implementation or setup of your TROY Security Printing Solution please call TROY Technical Support at 800 332 6427 Monday through Friday 8 00 AM to 8 00 PM Eastern Standard Time p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A System Planning and Implementation Identify the workstation PCs that will be used to print checks verify that these PCs are running Windows 98SE NT 4 0 2000 ME or XP Login security should be enabled on each PC PC Name PC Name PC Name PC Name PC Name PC Name PC Name Operating System Operating System Operating System Operating System Operating System Operating System Operating System User Name User Name User Name User Name User Name User Name User Name
150. rd is not required and none of the TROY Port Monitor security settings will affect the print job The Connection tab is used to select the type of port local or network you are using to send print data to the TROY printer Connection Tab Connection Encryption Security TCP IP select this port if you are sending print data from your computer to a TROY printer over a public Internet or private intranet network You Port Name Port 2 2 must specify a TCP IP address and port number Type of Port The TROY port monitor also supports UNC C TCPAP universal naming convention paths x C Fie Path Name File select this port if you want to save your print USB data in a file for archiving or for printing the job at p zi a later time ein LPT 1 4 select this port LPT1 through LPT4 if you are sending print data from your computer to a local printer connected directly to the parallel port of your computer USB Universal Serial Bus select this port if you are sending print data from your computer to a TROY printer connected to the USB port of your computer p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A TCP IP Configuration TCP IP Address FO Port Number E 100 C Copyright 2000 2003 Troy Systems V 2 20 Build Feb 11 2003 Cancel Help Test Section 5 Using the TROY Port Monitor Encryption Tab The Encryption tab is used to enabl
151. refer to Section 2 Understanding TROY s Features The TROY Printer Utility is included on the TROY Security Printing Solutions CD supplied with your TROY Security Printing Solution Follow the instructions in the TROY Quick Start Guide to install the TROY Printer Utility NOTE The TROY Printer Utility sets the printer defaults for all users however individual users can use the TROY Port Monitor to temporarily override some of the printer default settings on a job by job basis I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 Section 4 Using the TROY Printer Utility Menu The user friendly features of the TROY Printer Utility are conveniently grouped under four pull down menus as Structure shown below An arrow gt next to the menu selection indicates that additional selections are available for that menu item It is suggested that you print out this page for use as a convenient reference when using the TROY Printer Utility TROY Printer Utility Menu Tree Audit gt Download File Install New Resources TROY Printer Utility Help F1 Print Audit Report P 5 Soft Fonts Delete Audit Data Security Options Data Fonts TROY on the Web on the Web Print Secure Seal Macros Forms Technical Support Quality Document E 13B Tray Mapping Print Current Resources System Information Quality Document CMC 7 Data Capture Fonts Delet Current Resources Firmware Update Configuration Page Windows Security Font D
152. rforming an adjustment refer to Section 3 MICR Quality Control in the TROY MICR Basics Handbook for instructions on using the TROY MICR Document Template If adjustments are made simultaneously to the MICR line and the page image positions using positive numbers then the sum of the two numbers will be used as the offset value for the MICR line NOTE The MICR line adjustments are preset at the factory TROY recommends that you do not alter these settings unless your bank of deposit notifies you of MICR line positioning errors on your deposited checks TO EVALUATE THE PLACEMENT OF THE MICR LINE ON YOUR PRINTED CHECKS 1 Print one page of test checks to use for evaluating the positioning of the E 13B MICR printing at the bottom of each check see the example below ABC Company 1200 Main Street 709 Anytown USA 90023 16 77 1220 20 PAY TO THE ORDER OF rO2c33159 27051 wit eOOTrsabes O0O1037E0O E 13B MICR Printing OY Security Printing Solutions User s Guide 50 70540 001 Rev A 6 6 Section 6 Using the Printer Control Panel Using the 2 Use the provided TROY MICR Document Template see the example below to evaluate the position of the Exact printed MICR line on the bottom of your checks Refer to Section 3 MICR Quality Control in the TROY Positioning MICR Basics Handbook provided on the TROY Security Printing Solutions CD for instructions on using Technology the TROY MICR Document Templ
153. rinted through Microsoft Windows Facsimile Font Image and how they actually print through your Microsoft Windows printer driver configuration Actual Printed Font toa TROY Security Printing Solution Compare the fonts printed in the Facsimile Font Image column of this page to the fonts printed in the Actual Printed Font column If the Windows support files PCM were properly installed into the Hewlett Packard PCL 5e printer driver the fonts in the two columns should match If the fonts in both columns do not match fonts in the Actual Printed Fonts column not printed correctly or missing from this page review the Windows Support File installation steps in the user documentation If further assistance is needed please contact TROY Technical Support 1 800 332 6427 or email techsupport troygroup com Font Name Facsimile Font Image Actual Printed Font TROY E 13B 4234567890 1231567890 TROY CMC7 4 3 3 555 67 GI AA TROY LCF 1234567890 1234567890 TROY SCF 1234567890 1234567890 TROY HELV Rev 1534003890 153490880 TROY MICRO E X We MP MP TROY OCRA 18345L7830A8CD 1234567890ABCD TROY OCRB 1234567890ABCD 1234567890ABCD TROY Security SENM O NE Om TWO femi fou MA wx M N DON wae SIMO I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 35 Section 4 Using the TROY Printer Utility Verifying PCL 5e The PCL Security Barcode Font Demonstration pages can be used to verify PCL 5e communication betw
154. rypted however it is the administrator s responsibility to safeguard all saved information p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 4 Section 4 Using the TROY Printer Utility Managing Your TROY Security Printing Solution provides many convenient features for managing MICR printer security System in a single or multi user environment The TROY MICR Secure printer MICR IRD Secure EX printer and Security MICR Secure Memory Card Kit offer additional software and hardware based security features designed to safeguard your proprietary printer resources digital images of signatures logos macros MICR fonts etc restrict access to check stock stored inside the printer paper trays and restrict access to the MICR features and settings available from the printer control panel Refer to Section 1 Features Overview for a list of features applicable to your TROY Security Printing Solution The strength and effectiveness of your MICR printing system security will depend largely on the TROY security features you choose to implement For users of the TROY MICR Secure printer MICR IRD Secure EX printer and MICR Secure Memory Card Kit TROY highly recommends that administrators implement the use of individual user names and passwords data encryption PINs Personal Identification Numbers paper tray locks and TROY mark Secure EX series printers only to maximize the security of their MICR printing environm
155. s and passwords are set up by the administrator each user must log in to the printer using a valid user name and password to obtain access to these secure resources Public resources such as commonly used company logos forms macros or other non proprietary printer resources can be stored in the public memory area of the flash file system for access by all users without requiring valid user login All TROY Security Printing Solutions except the Font Memory Card Kit contain a public flash file system By entering a valid administrator password the administrator can use the TROY Printer Utility to add or delete these resources from the secure and or public memory areas of the flash file system NOTE Resources stored in the printer s flash file system will remain resident even when the printer power is switched OFF NOTE Only clean PCL macros can be saved and executed from the flash file system The macro cannot contain any PJL Printer Job Language or Esc E reset commands If a macro was created in Windows by printing to a file using a PCL 5e printer driver then you must open the macro file in a Hex editor and manually remove all PJL and Esc E commands before the macro can be used with the printer Please refer to the Hewlett Packard PCL manual for additional information I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 2 14 Section 2 Understanding TROY s Features TROYmark To discourage fraud
156. s s 102 66 103 67 4104 68 105 69 106 6A 107 6B 108 6C 109 6D 110 6E 111 6F IJ IJ dy Ij ME 70 71 72 73 74 75 76 77 120 78 121 79 122 7A 123 7B 124 7C 125 7D 126 7E 127 7F 128 H 80 129 81 130 82 131 83 132 84 133 85 134 86 135 87 136 88 137 89 138 8A 139 8B 140 8C 141 8D 142 8E 143 8F 144 90 145 291 146 92 147 93 148 94 149 95 150 96 151 97 152 98 153 99 154 9A 155 9B 156 9C 157 9D 158 9E 159 OF 160 AO 161 A1 162 A2 163 A3 164 A4 165 A5 166 A6 167 A7 168 A8 169 A9 170 AA 171 AB 172 AC 173 AD 174 AE 175 AF 176 BO 177 Bi 178 B2 179 B3 180 B4 181 B5 182 B6 183 B7 184 B8 185 B9 186 BA 187 BB 188 BC 189 BD 19 BE 191 BF I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 7 21 Section 7 TROY EAN 8 Barcode 21 34 Esc 8Y lt Esc gt slplJv s b2462 T 20 22 35 23 J 356 24 57 Using TROY Fonts desired height Thr i MI dl i qo i itl hee o po IA i o 124 7C uil 7E 127 7F 128 80 129 81 1350 82 uh 1o l LL I LOL 142 8E 143 8F 144 90 145 91 146 92 152 98 153 99 8 140 141 8D ole M MN 162 164 165 172 159 9F 160 161 A1 Md IAS RN 182 B6 183 B7 184 185 B9 B3 180 181 B5 DUT T Ll LLAL TL i I OY Security Printing Solutions User s Guide 50 70540 001 Rev A
157. s the Alt key and enter the ASCII character number Enable MICR Mode check this box to enable MICR mode when printing MICR documents HP Job Password used only for legacy TROY printers enter the password 0 65535 that matches the job password PJL command set in the TROY printer by the administrator Automatic Page Rotation when printing checks with the MICR line at the bottom of the check paper check this box to rotate the page Check Docu me nt image 180 degrees to print the MICR line at the top of the page ensuring accurate MICR line placement TROYmark select Disable for no background image on the check or select either Light Medium or Dark to use a pre defined density level for the background image or select Custom to use a custom density level that best suits the design of your check X value Height Value Inclusion and Exclusion Regions enter the X Value exclusion 9 appropriate X horizontal and Y vertical rectangle offset numerical values to define the top left starting point of the inclusion region and the TROYmark Background Image exclusion region s and then enter the width and Inclusion rectangle height numerical values to define the bottom right ending point of the inclusion and the exclusion region s for placement of the TROYmark Width Value background image and exclusion areas Click on Test to print a sample page to verify the inclusion exclusion re
158. scheme the actual tray number embossed on the paper tray s of your TROY printer may not Trays cont correspond with the factory tray assignment numbers listed in the table below e g physical tray 2 has a factory tray assignment number of 3 etc Always use the factory tray assignment numbers listed in the table below when re mapping your printer paper trays using the TROY Printer Utility Factory Tray Assignment Numbers Physical Paper Source Media 3015 Printers Paper Tray 1 manual feed 4 Paper Tray 2 1 Paper Tray 3 standard on T model printers 5 Paper Tray 4 Optional item for all printers 8 NOTE The printer s media source option must be set to Classic to enable the tray mapping feature If this option is disabled in the Security Options screen of the TROY Printer Utility the factory default tray map settings will be active The tray ID numbers shown in the Tray Mapping screen may not represent the actual tray numbers of your printer Refer to the Hewlett Packard Printer User s Guide for the default paper tray mapping configuration i Regional Options x TO SET THE REGIONAL OPTIONS Setting Regional x i Ele Help Options 1 From the Main Window click on Settings and then click on Regional Options 2 Click on the down arrow of each selection box to view the list of available currency and or decimal Decimal Symbol symbol options and then click on the des
159. sesaveescsscssesvesucsssecesasusessnevessevensisvsesqonssenecasesss wiessanenseeeeanne 7 16 TROY OCR B Font Scalable sssscscssssssscssescaceocacsussesesvecuses EP ERN USE SE EVE ET ERU S SE pP aosi iasi 7 18 TROY UPC A Rar s nian 7 20 TROY UPC Barcode a ia ai 7 21 pus a TROY Security Printing Solutions User s Guide 50 70540 001 Rev A TOC 6 Table of Contents TROY EAN 8 Barcode arias AAA AAN AAA FARM V T EUp 7 22 TROY EAN SEE ri linia 7 23 TROY 1e Barcod rass risssse 7 24 TROY BS a 7 25 TROY BC128 Barcode EEUERKUN AMARE EVENRE REAL UM ERROR EAAER RIA 7 26 i addict cin c 7 27 TROY POSTNET Reverse optional in 7 28 International Convenience Amount Font sccccscscscsssssscccccsscssscsscccscscseccsscscsccssscsssscsssecessesenees 7 29 British Large Convenience Amount Font sccccsssssssssssssscssssscccssscsssssccsssscesssscsssesssssssssssosses 7 29 French Large Convenience Amount FOmt sscccssssssssssssssscsssscssssssssessesssscssssssssssssssssasecseess 7 29 Italian Large Convenience Amount FOnt cccccssssccssssscssssscssssssssscscssssssssssscssssccssssssssssscoeses 7 29 Spanish Large Convenience Amount Fonit scsscoccssssssssssssescscssscssssscssssscessessessssesesasecsssseres 7 29 British Small Convenience Amount Font Lecce ee eese eese eee seen seen setas esset e
160. so available as options on TROY Secure printers Printer Keylock The 3 position printer keylock switch provides controlled access to your TROY MICR PRINTER mor LOCKED pany Secure EX printer By using the keylock the printer s secure resources can be locked LOCKED MOA out allowing only non MICR documents to print or the printer can be completely N disabled no documents can be printed If a print job is initiated when the keylock is in the Printer Locked position the printer control panel will display the message PRINTER LOCKED The user may unlock the printer move the keylock to either of the other two positions after a print job has been sent to the printer and then press the GO button to proceed with the print job without any loss of data NOTE The printer keylock switch setting overrides all MICR mode and Softlock settings selected in the TROY Printer Utility or TROY Port Monitor Keylock Mode Functionality MICR ed Print MICR Locked MICR documents will not print Non MICR documents will print normally Locked MICR Printer Locked No documents can be printed All printer generated information and test pages are locked out The printer is completely disabled Print MICR Both MICR and non MICR documents can be printed A TROY MICR toner cartridge must be installed to print MICR documents NOTE Your TROY MICR IRD Secure EX printer is shipped with two keys for the prin
161. ssword information to the printer The system will ask you to verify the new ADMIN password by retyping the new password in the Verification Window Type in the new administrator password and then click on OK A notification screen will appear stating that the password information was sent to the selected printer Click on OK to proceed All previous password information in the printer will be overwritten Names amp Passwords x Help ADMIN ADMIN Add Update Delete Clear Update Printer Verification Ea Administrator Password has been changed OK Please verify the NEW Administrator Password entered Enter New Password NOTE TROY Security Printers do not send data back to the Printer Utility Therefore if an incorrect administrator password is entered in the main window none of the password information settings will be accepted by the printer and the TROY Printer Utility will not provide notification of the error I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 6 Section 4 Using the TROY Printer Utility Assigning User Up to twenty user names and passwords one administrator and 19 users can be set up to prevent unauthorized Names and users from accessing the printer s secure resources digital images of signatures logos macros MICR fonts etc Passwords and other MICR features Although the use of user names and passwords is not required t
162. stream is sent to the printer the MICR printer firmware will automatically replace the alternate ASCII character with the required ASCII character 27 escape character NOTE This feature is necessary only in rare cases for compatibility with some mainframe systems Refer to the TROY Programmer s Reference Guide for more information on using this feature TROY Security Printing Solutions can be set to accept all types of print jobs PCL PostScript etc or can be limited to PCL 5 print jobs only If the printer is set to accept PCL 5 print jobs only then all non PCL 5 print jobs will be ignored This feature can be set using the TROY Printer Utility The decryption feature TROY MICR Secure printers MICR Secure EX printers and MICR Secure Memory Card Kits can be set to one of two modes job by job prints all encrypted and non encrypted jobs or always prints only encrypted PCL 5 jobs non encrypted PCL 5 jobs will be purged OY Security Printing Solutions User s Guide 50 70540 001 Rev A 2 23 Section 2 Understanding TROY s Features Hardware To prevent the fraudulent use of your TROY Security Printing Solutions printer or printer resources TROY has Based provided additional hardware based security features to reduce the risk of unauthorized personnel using your Security TROY printer or accessing the check stock stored inside the printer paper tray These features are standard on Features TROY Secure EX printers and are al
163. t can be Printer conveniently updated by the administrator The administrator can upgrade the TROY printer firmware TROY s Firmware proprietary MICR program code as new features become available from TROY Firmware maintenance or feature upgrades developed by TROY Systems can be downloaded and installed using the TROY Printer Utility Update files are available from the TROY Web site or may be supplied by TROY on removable media After completing a firmware update your TROY printer must be rebooted printer power switched OFF and ON in order for the update to take effect TO UPDATE THE PRINTER FIRMWARE 1 pes i click on Help and then click E Ga My Documents al es TROY 4515EX tfw 2 Enter the path and file name of the update file you wish to load in the File Name box If you are not sure of the file name or location click on the folder icon located at the right of the File Name box to search for the update file After locating the update file click on the update file name and then click on Open The CO ZST Firmware Update screen will appear with the update eee EEN file name in the File Name box Files of type Firmware Files tfw _Cancal 3 Click on Update Printer to send the update file to the 1 SORA eas oy Z printer Click on OK to proceed with the firmware update and then click on OK again to finish the update File Help process 4 After the firmware update is complete the printer will File Name
164. tact TROY Technical Support FW UPDATE FAIL XXXXXXXXXXXXX IMAGE BLOCK OFFSET HHEHHHE An error in the Troy firmware update process has been detected This error is usually the result of a communication error between the host computer and the printer during the TROY firmware image transfer XXXXXXXXXXXXXXXX is the actual error that occurred The two fields provide information that may assist TROY Technical Support in analyzing the error Try performing the firmware update again If the firmware update fails on the second attempt contact TROY Technical Support In almost all cases the error will be detected before the existing Troy firmware has started to be replaced by the new TROY firmware As a result the printer can be power cycled and it will continue to operate using the existing TROY firmware FILE NOT FOUND An expected data file was not found Verify the path to the update file is correct and then try the operation again If the error persists contact TROY Technical Support DEVICE IS FULL There is no more room on the printer s internal storage device to complete the operation Delete any files macros fonts etc that are no longer needed from the printer s internal storage in order to reclaim memory space END OF FILE The end of a data file was encountered before it was expected Try the operation again If the error persists contact TROY Technical Support
165. tact your TROY printer representative for more information and pricing on blank security check paper and digitizing services NOTE Information on formatting and printing of image replacement documents IRDs is described in the American National Standard for Financial Services X9 100 140 2004 Specification and is available on the ANSI American National Standards Institute web site www ansi org Step 4 Select a high quality high security check paper Refer to the TROY MICR Basics Handbook provided on the TROY Security Printing Solutions CD for information on check paper specifications before purchasing your check stock or call your TROY printer representative for more information suggestions and pricing p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 3 2 Section 3 System Planning and Implementation Implementing the TROY Security Printing Solution cont Step 5 Determine who in the organization should have access to blank check paper to printed checks and to the software that prints checks To avoid fraud the number of personnel who have access to these items should be kept to a minimum The first two individuals on your list should be given the keys to the locking printer trays if applicable The latter individuals should be given a key to the printer keylock switch TROY Secure EX series printers only All key recipients should be advised of their security obligations and responsibilities
166. tary printer resources MICR fonts digitized signatures etc The public memory area usually contains non proprietary resources company logos macros forms etc that are available to anyone using the printer Individual printer resource files can be deleted by printing a list of the printer s resources to view the currently loaded resources and then selecting the desired printer resource file using the file ID number displayed to the left of each resource file The amount of resources file size that can be downloaded to the printer memory depends on the amount of free memory space available in the TROY Memory Card Printing a list of the printer resources will display the currently available free memory space in the TROY Memory Card designated as bytes TO PRINT A LIST OF PRINTER RESOURCES TROY EX SERIES Download Area Summary 1 From the Main Window click on Resources and then click on Print Directory List Current Resources The selected Fagas dae e 1267A bytes printer will automatically print a list of F14636 fnt 11747 bytes D28538 dat 69824 bytes the currently installed printer resources M24675 mac 136 bytes contained in the flash file system see Bytes used by resources 94381 bytes the example gt It is recommended that Total bytes in use 3147 Kbytes you print out a list of the current printer en See M e cda a resources before deleting or adding Font List indicates secure m indicates MICR M
167. ter keylock switch TROY strongly recommends storing the spare key in a secured location I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 2 24 Section 2 Understanding TROY s Features Paper Tray Locks TROY MICR Secure EX printers available as an option on TROY MICR and MICR Secure printers have a lock installed on each of the paper trays to prevent unauthorized access to the blank check stock stored inside the printer As a convenience all the locks are keyed alike on your printer so that one key can be used to unlock any of the paper trays NOTE Your TROY printer is shipped with two keys for each paper tray lock TROY strongly recommends storing the spare key ina secured location Paper Tray TROY MICR Secure EX printers available as an option on TROY MICR and MICR Secure printers utilize a Security Cover security cover that is installed onto the rear of the printer to prevent unauthorized access to the blank check stock stored inside the printer paper trays an example security cover shown in the photo With the paper trays locked at the front of the printer the security cover prevents rear access to the paper tray By unlocking and removing the paper tray from the printer the paper tray security cover can be easily removed to install the duplexer option ME v I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 2 25 Section 3 System Planning and Implementation Introducti
168. text to the check that will not print in the main body of the check or Application 1 check stub but can be captured for use in the audit report or the TROYmark Printer Utility background image that is printed diagonally on the face of the check TROYmark Prints a user defined repeating background diagonally on the check using Port Monitor 1 redundant check information to prevent fraud User Names and Provides user level security for the secure resources MICR font signatures Port Monitor 1 2 Passwords macros stored in the printer memory Printer Utility a gt __ I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 1 4 Section 1 Features Overview Features Feature Description Access Product Summary Conirol Panel Allows only administrators to access the MICR features from the printer control Control Panel 1 2 3 cont Password panel by using a unique password Data Encryption Provides encryption of data sent over a public network to the MICR printer and Port Monitor 1 2 Decryption decryption of the data at the printer Audit Reports Records and prints a selectively detailed report of the MICR printing activity by Printer Utility 1 2 capturing user selected information from each check during a print job Control Panel Flash File System Uses a non volatile memory area of the TROY memory card to store Application 1 2 3 signatures logos
169. the non TROY manufacturer for assistance cont Your MICR paper is out of Refer to TROY MICR paper specification so that toner does not specifications and consult your paper adhere properly to the paper vendor to ensure you have the correct paper including correctly preprinted background areas Also check to ensure your paper has not altered due to environmental conditions before printing the checks Your bank s reader sorter equipment Ask your bank for assistance in is out of adjustment determining the cause of your rejects NOMICRTONR message displayed in No TROY MICR toner cartridge Install a TROY MICR toner cartridge the printer control panel installed Detect device on TROY MICR toner Install a new TROY MICR toner cartridge is damaged cartridge TROY MICR toner cartridge detect Call TROY Technical Support sensor failed TROY Memory Card has failed Call TROY Technical Support 1KOY Security Printing Solutions User s Guide 50 70540 001 Rev A 8 8 Section 8 Troubleshooting Error Messages Trouble shooting by Printer does not respond to a MICR Invalid administrator password was Enter the correct administrator Symptom print request after the administrator entered password password is entered cont NOTE If the administrator password has been lost or forgotten perform the following three steps 1 Print a configuration page using the printer control panel or TROY Printer Ut
170. to Section 5 Using the TROY Port Monitor the selected features will remain in effect for the duration of the print job When the print job has finished these features will automatically be disabled TO SELECT THE DATA CAPTURE FONTS T From the Main Window click on Settings and then click on Data Capture Fonts Select the desired check fields you wish to capture for use in the TROYmark audit report and or secure seal Click on the Select Font to Print drop down list to select the font to be printed for the check field selected in the previous step Click in the desired checkboxes to use the captured data from the selected check field in the TROYmark background image audit report and or the secure seal Repeat Steps two through four for each desired check field NOTE For printing the selected data fields the same font may be selected for each defined field I OY Security Printing Solutions User s Guide 50 70540 001 Rev A Data Capture Fonts E File Help Select Field to Define Settings C Custom 1 C Custom 2 C Transaction Number C Check Date C Payee Name C Custom 3 C Account Number Bank Number Check Number Convenience amp mount xl r Settings for Convenience Amount Select Font to Print Arial bz v Include in Audit Report Include in Seal Windows Font Name Troy Amount Set As Invisible Check this box if you are using Wizard printer
171. tor differ slightly between the Windows operating systems supported by the TROY Port Monitor Microsoft Windows 98SE ME 2000 NT4 0 and XP Once the TROY Port Monitor is accessed the screens within the TROY Port Monitor will appear identical across all Windows operating systems TO ACCESS THE TROY PORT MONITOR IN WINDOWS 98SE OR WINDOWS ME 1 Click on Start Settings and then Printers 2 Right click on the desired TROY printer icon and then left click on Properties 3 Click on the Details tab Select the desired printer driver and port that corresponds to the TROY printer being used and then click on Port Settings to access the TROY Port Monitor p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A TROY MICR Secure EX Printer Properties L2 1x Destination Basics Configure General Details Color Management Finishing Effects Paper TROY MICR Secure EX Printer Print to the following port Check Style 1 TROY Sysytems Port y d DM GN Delete Port Print using the following drive HP LaserJet Series PCL 5e y New Driver Capture Printer Port End Capture Timeout settings Not selected 15 seconds Transmission retry 45 seconds Spool Settings Port Settings 5 3 Section 5 Using the TROY Port Monitor Accessing TO ACCESS THE TROY PORT MONITOR IN WINDOWS 2000 NT4 0 OR XP the TROY i gt Port Monitor i Gi
172. ts are present I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 4 33 Section 4 Using the TROY Printer Utility Accessing TROY Fonts Using Non Windows Applications Verifying Windows Font Support TO PRINT THE WINDOWS SECURITY MICR FONT DEMONSTRATION PAGE Printor NOTE TROY Secure EX series printers must have the printer keylock switch set to Locked Print MICR to enable printing of the Windows Security Font Demonstration page 2 Type in the current administrator password in the password box at the bottom of _ If you are using a non Windows application to print MICR documents the escape sequence for each font must be programmed into the application in order to call each of the selected fonts The lt Esc gt character is ASCII character number 27 hexadecimal number 1B Refer to Section 7 Using TROY Fonts for the specific escape sequence displayed above each character map used to call each of the TROY fonts To verify the TROY Windows font support files were properly installed on your system demonstration documents are provided through the TROY Printer Utility in Windows that can be printed out to visually identify all security and or barcode fonts downloaded to the TROY Security Printing Solution Make sure your TROY printer is properly setup powered ON and is online before printing the Windows Security Font or Windows Barcode Font Demonstration page s MICR Locked Print
173. twork port IP address or UNC path or to a file for archival purposes The TROY Port Monitor allows users to perform the following actions within a single print job e Encrypt the print data being sent to the printer using a secure encryption algorithm Enter a user name and password to enable established privileges Enable Disable the TROY MICR mode Enable Disable and configure the TROY mark background image Enable factory default mapping for the printer s paper trays Assign a PIN Personal Identification Number to restrict the printing of a personal print job Assign an alternate escape sequence for legacy application compatibility Rotate the page image 180 degrees when printing to print MICR line on leading edge of page TROY Secure EX Series Printers Only OY Security Printing Solutions User s Guide 50 70540 001 Rev A 5 2 Section 5 Using the TROY Port Monitor Installing the TROY Port Monitor Accessing the TROY Port Monitor If using OS Win 2008 Vista Win7 or using App Net contact Tech support for implementation To install the TROY Port Monitor ensure that the appropriate printer drivers are installed first and then install the port monitor follow the instructions described in the TROY Quick Start Guide The TROY Port Monitor software is located on the TROY Security Printing Solutions CD supplied with your TROY Security Printing Solution The screens required to access the TROY Port Moni
174. uidelines Store the second set of keys in a secure location Backup key storage location Paper Tray Key Person Printer Keylock Person Determine how check data will be sent to the TROY printer if using the Internet or a public intranet we strongly recommend using encryption TROY MICR Secure EX printers only to prevent unauthorized access and or fraudulent use of the check data sent to the printer Use Encryption Yes No Decryption Password psy p I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 3 4 Section 3 Planning Worksheet cont System Planning and Implementation Determine who will have access rights to the TROY printer consider assigning individual user names and passwords to enhance MICR printing security and to allow audit tracking for each assigned user User Name Password User Name Password User Name Password User Name Password User Name Password User Name Password User Name Password Decide if the TROYmark and or the TROY auditing features will be used if so the administrator must choose the font styles used for capturing the check data for use in the TROYmark background image and or the audit report Check Date Font Payee Name Font Convenience Amount Font Custom1 Custom 2 Custom 3 Determine the paper tray mapping assignment requirements decide if requests for check paper from any printer pape
175. ulent alteration of the check TROY MICR IRD Secure EX printers available as an option If using OS Win for TROY MICR Secure printers and TROY MICR Secure Memory Card Kits can produce a background 2008 Vista Win7 watermark printed as a diagonally repeating pattern across the face of the check using user defined information or using App Net taken directly from the check data i e convenience amount payee name etc For example by capturing the contact Tech convenience amount or payee name fields of the check the anti tampering watermark will be specific to each support for check adding to the security of the printed document see the example on the next page implementation The special TROY fonts used to generate the check information in the background image must be defined for each available check field in order to capture the desired check data for use in TROY mark refer to Section 4 Using the TROY Printer Utility Once the TROYmark feature is enabled in the TROY Port Monitor refer to Section 5 Using the TROY Port Monitor TROY mark will remain active for the duration of the print job TROY mark can be selected to print at one of three pre set density levels light approximately a 7 gray medium approximately an 11 gray and dark approximately a 15 gray The administrator can also define three custom gray levels using the TROY Printer Utility The background density is selected based upon the initial check
176. ure you must change Control Panel settings INSUFFICIENT User attempted to perform an Correct login name and password in the AUTHORIZATION JOB administrator level function but was not file and resubmit the file to the printer PURGED logged in as administrator INSUFFICIENT MEMORY The printer does not have enough free Delete unwanted audit records or print the TO SORT memory to sort the audit records because audit report without sorting set the sort too many audit records are stored in the order to the default setting of Print Order printer memory Add more memory RAM to the printer USER LOGIN COMMAND User attempted to log in with a login name Correct login name and password in the FAILED JOB PURGED that was unknown to the printer file and resubmit the file to the printer IN CHANGE MODE USER The printer was in the middle of a user Complete the changes to user names and LOGIN COMMAND name or password change when the passwords and then resubmit the job IGNORED printer received a job attempting to log in I OY Security Printing Solutions User s Guide 50 70540 001 Rev A 8 10 Section 8 Trouble shooting by Printer Control Panel Display Message cont Troubleshooting Error Messages IN CHANGE MODE USER LIST COMMAND IGNORED The printer was in the middle of a user name or password change when the printer received a job attempting to print the user
177. urity Printing Solution the TROY screen fonts have been developed for screen display use only as a visual reference and for making positional adjustments to the MICR line The TROY screen fonts display differently than the actual printer fonts in order to prevent unauthorized printing using the MICR screen fonts on other Windows installed printers If the E 13B MICR screen font is used for printing the inversely printed white characters on a black background MICR screen font will not be readable by the bank reader sorter machines The uniquely displayed screen fonts ensure that the MICR font printed on your MICR documents is generated by the TROY Security Printing Solution and not by the Windows operating system using the resident TrueType font The TROY screen fonts are provided on the TROY Security Printing Solutions CD supplied with your TROY Security Printing Solution I OY Security Printing Solutions User s Guide 50 70540 001 Rev A TROY E 13B Screen Font TROY CMC 7 Screen Font TROY LCF Screen Font TROY SCF Screen Font TROY ECF Screen Font TROY Security Screen Font TROY Messaging Screen Font TROY AutoProtect Screen Font TROY OCR A Screen Font TROY OCR B Screen Font TROY Reverse Helvetica Screen Font TROY Microprint Screen Font TROY Code 128 Screen Font TROY Code 2 of 5 Screen Font TROY Code 3 of 9 Screen Font TROY EAN 8 Screen Font TROY EAN 13 Screen Font TROY POSTNET Screen F
178. venience Amount fonts were also designed as non scalable fonts but can be changed increased or decreased from the default point size to meet your check printing requirements Changing the point size of a fixed font in Windows will only affect the horizontal spacing of the characters and not affect the vertical size of the characters The TROY Enhanced Convenience Amount font and TROY Security font were designed as scalable fonts that can be changed increased or decreased from the default point size to meet your check printing requirements NOTE It is highly recommended that you verify the MICR line at the bottom of your printed checks using the TROY MICR Document Template p n 54 17373 001 to verify the positioning of each character Refer to the TROY MICR Basics Handbook for details provided in PDF format on the TROY Security Printing Solutions CD supplied with your TROY Security Printing Solution If the TROY printer is in MICR mode and a MICR font in another format is resident in the printer the font selection will be according to the following priority Soft Font Lowest ID first Highest Programmed Firmware Font MICR System Font Lowest TROY Security Printing Solutions User s Guide 50 70540 001 Rev A 7 7 Section 7 Using TROY Fonts Font Each character or symbol in a font set corresponds to a specific ASCII American Standard Code for Information Character Interchange number e g the capital letter A ASCH number
179. vileges to secure resources stored in the printer Therefore it is advantageous to use multiple user names User names are also logged automatically in audit data records Step 8 Decide if either the TROYmark and or the TROY auditing feature will be used as security measures If so the administrator must decide which fonts are to be used to capture the appropriate check data for these features A special TROY Messaging font can also be used to insert data into TROYmark or audit data records using non check data Data capture fonts must be printer resident and unified across all check types Refer to Section 2 Understanding TROY s Features Step 9 Determine the paper tray mapping assignment requirements for your TROY printer Use this feature to enhance MICR printing security by blocking access to paper trays containing check paper and divert non MICR jobs to paper trays containing plain paper If using this feature determine the paper tray to be mapped for unsecured print requests the paper tray loaded with standard white paper Step 10 Identify the workstation PCs that will be used to print checks Verify that these PCs are adequately equipped with sufficient memory RAM and are running Windows 98SE NT 4 0 2000 ME or XP Login security should be enabled on each PC TROY Security Printing Solutions User s Guide 50 70540 001 Rev A 3 3 Section 3 System Planning and Implementation
180. ystem Starting ID Number 4 29 Section 4 Using the TROY Printer Utility Deleting Printer Resources TO DELETE PRINTER RESOURCES 1 Print a list of the currently installed printer resources see Page 4 31 by clicking on Resources and then clicking on Print Current Resources Use this printout to determine which resources you wish to delete from the flash file system From the Main Window click on al 0 x Resources and then click on Delete Current Resources Select the general group of printer Soft Fonts Data Files or Macros Forms you wish to delete and then click on Update Printer To delete a specific resource file or group of resources files enter the starting and ending ID numbers of the resource files you wish to delete refer to your printed list of currently installed printer resources to obtain the file ID numbers and then click on Update Printer Click on Yes to confirm your file selection marked for deletion Click on OK to finish I OY Security Printing Solutions User s Guide 50 70540 001 Rev A File Help Resoure Type C Data Files C Macros Forms Soft Fonts None C All Secure and Public C All Secure C All Public C Range Hl Update Frinter 4 30 Section 4 Using the TROY Printer Utility Updating the The TROY Memory Card installed inside your TROY printer contains a re writeable flash file system tha
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