Arctic LTE Gateway User Manual
Contents
1. Arctic LTE Gateway User Manual Arctic LTE Gateway 2625 Firmware Version 2 4 x Document Version 1 June 2012 User Manual V O LAC Arctic LTE Gateway Copyright and Trademark Copyright 2008 2010 Viola Systems Ltd All rights to this manual are owned solely by Viola Systems Ltd referred elsewhere in this User s Manual as Viola Systems All rights reserved No part of this manual may be transmitted or reproduced in any form or by any means without a prior written permission from Viola Systems Ethernet is a trademark of XEROX Corporation Windows and Internet Explorer are trademarks of Microsoft Corporation Netscape is a trademark of Netscape Communications Corporation All other product names mentioned in this manual are the property of their respective owners whose rights regarding the trademarks are acknowledged Viola Systems Ltd Lemminkaisenkatu 14 18 A FI 20520 Turku Finland E mail info violasystems com Technical Support Phone 358 20 1226 226 Fax 358 20 1226 220 E mail support violasystems com Internet http www violasystems com User Manual V O LA Arctic LTE Gateway Disclaimer Viola Systems reserves the right to change the technical specifications or functions of its products or to discontinue the manufacture of any of its products or to discontinue the support of any of its products without any written announcement and urges its customers to ensure that the infor2. Interface Select the primary WAN interface Failure Tolerance times Number of WAN connection retnes before switching to lower pronty connection Interface None disabled Select the backup WAN interface Failure Tolerance CZ times Number of WAN connection mines before switching to lower priority connection Secondary Backup WAN Interface None disabled Select the secondary backup WAN interface Failure Tolerance times Number of WAN connection mines before switching back to primary connection Submit Reset _ 6 Press Submit on the bottom to save the settings 7 Select Tools gt Reboot from the left menu and press Reboot button to restart the unit Firmware Version 2 4 x 22 Document Version 1 User Manual V O LANC Arctic LTE Gateway 4 Network Configuration 4 1 Configuration screens The web user interface has a navigation menu that is always visible on the left pane In the menu the items are grouped together in sections such as System Network VPN and Firewall Figure 13 Web user interface Logout Configuration Profile Device Configuration System Welcome to Arctic 36 Gateway configuration General Settings Time Status Network Ethernet Ports Ethernet LAN Ethernet WAN Mobile WAN 3G SIM 1 Mobile WAN 3G SIM 2 WAN Failover Monitor static Routing VPN Certificates IPSEC VPN Remotes IPSEC VPN Tunnels L2TP VPN OpenVvPH SSH VPN SSH VPH Keys Firewall Navigate by using
3. Table 5 Ethernet LAN Specifications Auto negotiation Yes Recommended cabling Cat5 or better lf Ethernet LAN interface is directly connected to computer both crossover and straight cables can be used Ethernet LAN interface supports automatic MDI MDIX detection 2 5 Serial ports Arctic LTE has two application serial ports and one serial console port Serial port 1 is configurable to multiple serial formats RS 232 422 485 while serial port 2 supports only RS 232 data mode Serial port connectors are 9 pin D sub male connectors Serial ports enact as DTE devices 2 5 1 Serial console port Serial console connector is located in Arctic LTE front panel see figure 1 Connector type is RJ45 Connector is described in table 6 Firmware Version 2 4 x 13 Document Version 1 User Manual V O LAC Arctic LTE Gateway Table 6 Serial console Figure 5 Connector Table 7 Connector Table 8 Serial port diagram pinout configuration EE CO NSOLE Flow control No flow control Console port can be connected from a PC by using a Cisco compatible serial console cable Ethernet serial console adapters are available from Viola Systems They allow serial console access with the adapter and straight Ethernet cable Viola Systems order code is 3170 Contact the local sales office for more details To open serial console access a terminal program is needed Recommended terminal programs are Tera Term and Putty Open the conne
4. found 4 COM LED gets lit when the connection Is up 4 4 3 Modem info screen In troubleshooting situations checking the system logs helps to identify the problem Also modem info page can be used to check the status of the wireless modem Figure 21 Modem info screen Logout Configuration Profile Example Arctic 3G Gateway Information about the Wireless WAN network Updated only on connection start General Information Enabled Up Wed Mar 23 13 48 13 2011 2 hours ago Modem Information Sierra Wireless Incorporated IMEI __ 35531 0030156990 GSM GPRS EDGE UMTS HSDPA HSUPA PIN not required 244915150525671 Network Information 97 dBm 38 weak registered to home network 24491 FI SONERA Firmware Version 2 4 x 29 Document Version 1 User Manual V O LAX Arctic LTE Gateway 5 Serial Port Configuration 5 1 Configuring serial gateway This section describes how to configure serial lt gt Ethernet functionality Serial gateway feature enables data from the serial port attached device to be routed to Ethernet and vice versa Serial gateway processes the transmitted data transparently and does not alter it any way except for buffering it for transmission Because of the transparent communication any protocols can be used in actual communication between nodes Figure 22 Serial gateway configuration screen Serial to Network Gateway application for serial port RS1 Basic Sett
5. information about the unit such as product name serial number and Ethernet MAC address Figure 9 Product label Arctic 2008 10 17 0104B Viola Systems Ltd Made in Finland CC 2 Se Tel 358 20 1226 226 Fax 358 M20 1226 220 wary viglasystems com 2 12 Accessories Viola Systems supplies certain accessories for Arctic LTE Possible accessories are listed in table 18 Table 18 Arctic LTE accessories Serial console adapter RS232 to RJ45 3170 DIN rail monting kit 2 DIN rail clips with screws 3003 Optional power supply 12V 1 5A with universal 100 240VAC 3020 IEC input Accessory kit Serial console adapter Ethernet cables power 3221 supply User Manual V O LA Arctic LTE Gateway 3 Quick Installation This chapter describes how to configure the WAN network interfaces on Arctic LTE 3 1 Connection Principle Arctic LTE has three network interfaces Ethenet WAN Mobile WAN and Ethernet LAN WAN interfaces are used for connecting Arctic LTE to public Internet or private APN Ethernet LAN is used for connecting other Ethernet devices to Arctic LTE s local network WAN interfaces can be configured to get redundant system where one WAN automatically gets traffic if the other one goes down For example if the Ethernet LAN goes down the traffic is automatically switched to mobile WAN and back when the Ethernet interface comes up again This way the availability of the remote system is better than with just one
6. interface 3 2 Connecting cables 1 Verify that the power switch is in the OFF position 2 Connect the Ethernet cable between Arctic LTE Ethernet LAN connector and the computer used for the configuration 3 Connect power supply to Arctic LTE and toggle power the switch to ON position 4 The error LED should turn on immediately after the power switch turned on 5 After the system has initialized the Error LED turns off and the RUN LED starts to blink 3 3 Logging in to Arctic LTE This section describes how to log in to Arctic LTE using web configuration menu User Manual V O LAX Arctic LTE Gateway 1 Configure the computer to use the same IP address space than Arctic LTE laptop IP for example 10 10 10 11 with netmask 255 0 0 0 Check with ping command 2 Connect to the Arctic LTE using the web browser The default IP address of Arctic LTE is 10 10 10 10 netmask 255 0 0 0 Please make sure to connect to a HTTPS port see figure 13 Figure 10 Browser https example Device Login Mozilla Firefox File Edit View History Bookmarks Tools Help gt gt snow is Login Note The browser request for the certificates and can be ignored at this point Firmware Version 2 4 x 20 Document Version 1 User Manual V O LAC Arctic LTE Gateway 3 Enter the username and password and press Login button in the log in screen The actual screen depends on the used web browser Note Default
7. menu on lef To apply configuration seleci Tools gt Reboot For user manual visit wiola Systems Lid General Filter Incoming Filter Forwarded Filter Outgoing DUN AT 5 NAT Services Common DHCP Server Applications Serial Gateway RSL Serial Gate Tools System Lag Modem Info User Contig Restricted Shell Reboot Configuration Profiles Default Settings Firmware Update 4 1 1 Host and domain names Host and domain names can be set from the System General Settings screen Firmware Version 2 4 x 23 Document Version 1 User Manual V O LAC Arctic LTE Gateway Figure 14 General Settings General Settings Hostname localhost Name of the device without domain part e g station_xyz Domain locaidomain Domain name e g mydomain Location You may enter installation location here for your reference free text Contact You may enter administrator contact here for your reference free text You may enter notes here for your reference free text Submit Reset 4 1 2 Ethernet WAN This screen configures the Ethernet WAN interface on Arctic LTE Figure 15 Ethernet WAN configuration These settings define the wired internet connection Ethernet interface WAN These settings are not required if the Mobile WAN 3G only is used to acoess the internet Manual Settings Use wired WAN to access the niemei 7a4gipi01 IP Address of WAN Ethemat interface lass ass og Me
8. often to perform Ping test emp S NAT Timeout and Retries sec times How long to wait response for each Services retry To configure the mobile WAN enable the connection by selecting Enable Yes on the top of the page and enter PIN code if set APN name and authentication details if needed lf Arctic LTE acts as a wireless router to Ethernet devices and DNS is needed enter DNS configuration as well When ready press the Submit button on the bottom of the page to save settings Arctic LTE need to be restarted before the mobile WAN configuration is active 4 1 4 WAN Failover WAN Failover screen configures the default gateway settings on the Arctic LTE Firmware Version 2 4 x 25 Document Version 1 User Manual V O LANC Arctic LTE Gateway Figure 17 WAN Failover configuratio You can define the priority of the WAN interfaces General Settings Usually Yes If default route is defined by static routes or if the selection logic is done on VPN level select No Select Yes to activate the backup interfaces only when required Select No to have all the WAN interfaces to be available simultaneously for e g VPNs minutes How often the availability of higher pronty WAN is checked when using lower pronty WAN Leave empty to try only when lower pnonty terminates Recovery Interval Recovery Hysteresis seconds How many seconds the higher pronty WAN must be available before starting to use it again Pr
9. ECIAL DAMAGES OR LOSSES INCLUDING LOSS OF DATA USE OR PROFITS EVEN IF VIOLA SYSTEMS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES In no event shall Viola Systems liability exceed the original purchase price of the device server Some states or countries do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply Obtaining Warranty Service It must be notified to Viola Systems within the warranty period to receive warranty service During the warranty period Viola Systems will repair or replace at its option any defective products or parts at no additional charge provided that the product is returned shipping prepaid to Viola Systems All replaced parts and products become the property of Viola Systems Before returning any product for repair customers are required to contact the Viola Systems User Manual V O LAX Arctic LTE Gateway Technical Support Contacting Technical Support Phone 358 20 1226 226 Fax 358 20 1226 220 E mail support violasystems com Internet htto www violasystems com Recording Arctic Information Before contacting our Technical Support staff please record if possible the following information about the Arctic product Product name Serial no Note the status of the Arctic in the space below before contacting technical support Include information about error messages diagnostic test results and problems wit
10. Iface SSH VPN Keys 10 64 64 64 0 0 0 0 255 255 255 255 UH 0 0 0 gprsO 172 16 0 0 0 0 0 0 255 255 0 0 U 0 0 D Lann Firewall General Filter Incoming Filter Forwarded Filter Outgoing D NAT S NAT Services Common DHCP Server Applications Serial Gateway RS1 Serial Gateway RS2 0 0 0 0 10 64 64 64 0 0 0 0 UG 0 0 0 gprsO Link Status lanO no link lanl negotiated 100baseTx FD link ok MDI lan2 no link gprsO Signal level 97 dBm 38 weak current service UMTS VPN Status No VPN tunnels configured Firewall status Track applications on Filter on Tools LAN In accept on GUI anti lockout on a LAN LAN accept on Modem Info LAN Out accept on User Config D NAT off Restricted Shell S NAT on Reboot Qos off Total fail 0 Total ok 13 Configuration Profiles Default Settings Firmware Update Serial Port Status RS1 9600 8 N 1 no handshaking TCP server RS2 9600 8 N 1 no handshaking TCP server 4 4 2 Mobile WAN status LEDs Status of mobile WAN interface can be viewed from the front panel LEDs The initialization Sequence is Firmware Version 2 4 x 28 Document Version 1 User Manual V O LAC Arctic LTE Gateway 1 COM LED starts to blink when the connection is started 2 SIMLED starts to blink when SIM card is searched and turns on when card is found and PIN code accepted 3 SIG LED starts to blink when operator network is searched and gets lit when the network is
11. MHz 2 Conducted Emissions 0 15 30MHz EN 50082 1 Immunity Test 1 IEC 801 3 Radio Frequency Electromagnetic Field 2 IEC 801 2 Electrostatic Discharge 3 IEC 801 4 Fast Transients AC Power Ports and Signal cables Supplementary Information The product complies with the requirements of the Low Voltage Directive 73 23 EEC and EMC directive 89 336 EEC Warning This is a Class A product In a domestic environment this product may cause radio Interference which may make it necessary for the user to take adequate measures Manufacturer s Contact Information Viola Systems Lid Lemminkaisenkatu 14 18 A FI 20520 Turku Finland Phone 358 20 1226 226 Fax 358 20 1226 220 User Manual V O LAX Arctic LTE Gateway Warranty and Safety Instructions Read these safety instructions carefully before using the products mentioned in this manual Warranty will be void if the product is used in any way in contradiction with the instructions given in this manual or if the product has been tampered with The devices mentioned in this manual are to be used only according to the instructions described in this manual Faultless and safe operation of the devices can be guaranteed only if the transport storage operation and handling of the devices is appropriate This also applies to the maintenance of the products To prevent damage both the product and any terminal devices must always be switched OFF before connectin
12. S1 and Applications gt Serial Gateway RS2 Firmware Version 2 4 x 30 Document Version 1 User Manual V O LAC Arctic LTE Gateway 6 Additional System Configuration 6 1 Changing system password Username and password can be changed from Tools gt User Config screen It is always recommended to change the password from the factory default when the Arctic LTE is connected to a public network Also console access password can be changed Figure 23 User Config screen viola adm Lieemame tor web user intertace vedam2Zm Password tor web user milertace Submit i Reset 6 2 Date and time Date and time can be changed from System gt Time screen Date and time can be configured either manually entering the time or automatically from connected PC Figure 24 System time configuration screen The Current System Date and Time Set either manually or click Copy PC which copies system time from your PC clock Current Time and Date Time 15 37 156 Current time in 24h hours minutes seconds format Date oi Bj October Bil 2008 B Date day month year PC Time Oct 1 15 38 10 2008 Current time of your PC if available uses Java Script Submit Copy PC To set time manually enter the time and then press Submit button To copy time from PC press Copy PC button and answer Yes to question about changing time Note that the PC may not necessarily have correct time set and that needs validat
13. Serial port Connector pinout configuration Baud rate 115 230400 oe a Flow No flow control control Serial port 2 supports only RS 232 data mode 2 6 Power switch and reset button Power switch is located on back panel It turns the unit on and off Reset button is located on front panel Press shortly to reset the unit Reset button can be used to restore factory default settings To restore factory default settings reset the unit by keeping the reset button pressed down until all the status LEDs blink This indicates the factory presets have been applied 2 Power connector Arctic LTE has a 3 pin power connector Pinout and voltage limits are described in table 17 Supplied plug type is Phoenix Contact MC 1 5 3 STF 3 5 with screw fastening User Manual V O LAC Arctic LTE Gateway Table 17 Power supply connector Figure 8 Connector Voltage in positive 18 Voltage in negative Extra ground connection Arctic LTE can be also used with 2 pin power connector pin 3 left unconnected The unit is protected against reversed polarity within the limits of the specified voltages Viola Systems default power supply for Arctic LTE can be ordered with order code 3020 Note that the power supply is not included in standard Arctic LTE package 2 8 Antenna connector The Arctic LTE has a FME antenna connector male type for an external antenna It is possible to use any kind of external 50 Q quad band a
14. TS HSPA WCDMA 900 2100 MHz EDGE GPRS GSM 900 1800 1900 User Manual V O LAX Arctic LTE Gateway Limited Warranty Coverage Viola Systems warrants this hardware product to be free from defects in materials and workmanship for the warranty period This non transferable limited warranty is only for the first end user purchaser The warranty begins on the date of purchase and lasts for the period specified below Arctic LTE Gateway one 1 year Excluded Products and Problems This warranty does not apply to a Viola Systems software products b expendable components such as cables and connectors or c third party products hardware or software supplied with the warranted product Viola Systems makes no warranty of any kind on such products which if included are provided AS IS Excluded is damage caused by accident misuse abuse unusually heavy use or external environmental causes Remedies The sole and exclusive remedy for a covered defect is repair or replacement of the defective product at Viola Systems sole option and expense and Viola Systems may use a new or refurbished parts or products to do so If Viola Systems is unable to repair or replace a defective product an alternate exclusive remedy shall be a refund of the original purchase price The above is Viola Systems entire obligation to you under this warranty INNO EVENT SHALL VIOLA SYSTEMS BE LIABLE FOR INDIRECT INCIDENTAL CONSEQUENTIAL OR SP
15. ce ne en eee eC eee ene ee eee et eee 12 Zee INCI ONIN EEN 12 E Ee MOODIE WAIN ME 12 24 2 Ethernet E 12 2 4 3 Ethernet BAIN aicetecaeshccntacescdecinecuse tewetionscetestedae recuse teddesceeetadeaciceretpesddastacersbneusdgndiecevsreedt 13 SC SE ER DO S asec tees eset sas tacts ct deltas ga dae I E E TE EE E TEE 13 SC oal CONSOlS DONE EAEE E 13 E al DO EE 14 2o93 Seal PON EE 16 2 6 Power switch and reset button 16 eu POWO CONDECION riere E E E isd eonaudinascianiouialnenenisamuencieieis 16 2 8 Antenna Connechor nenne 17 29 OIN Cd SOS a E oteraasa net snanesaeusesasindsenetencideeeddiodncse 17 ZW DIN Fall MOUNTING a a E E E een tivnceeuncieakenqunrtansetlanciaseatiians 18 ZK NW Podu crape EE 18 Ne 18 3e AGK INSTALLATION E 19 31 Conneccion Wee le 19 BZ ee ele Reie 19 Si POON Bir re E de ETE serasa EE 19 3 4 Configuring Ethernet LAN 21 3 5 Configuring Mobile WAN 22 3 6 Configuring default gateway 22 d NETWORK CONFIGURATION cccceecccseeeeseeseeeeeneeteneeeeeeeeneeteeeeeaeeteneeeeeetaeeeneeetans 23 4 1 Configuration ecreeng cece cccccccsseeeceeeeeaeeseseeeeeeeeseeeeeeeeeseseeesessaeeueeeeessaeuseeeeessuaaeeeeessagaaes 23 4 1 1 Host ANd domain names 23 412 Ethernet WAIN DE 24 AT Mobile DEE 24 Ae WAN A INOW ON EE 25 Ako Ehemel LAN eera a 26 User Manual V O LA Arctic LTE Gateway ALG Network EEN eege eeh ele ge 26 Ai e EE 27 4 2 1 Routing parameiers ccc cccceecccseececceeeccceeeecseeeecceueeessaeeecsaueee
16. ction using the settings from table 7 2 5 2 Serial port 1 Serial port 1 is configurable to multiple serial formats RS 232 422 485 Table 9 Serial port 1 Figure 6 Connector Table 10 Connector Table 11 Serial port diagram pinout RS 232 mode configuration Baud rate 115 230400 Firmware Version 2 4 x 14 Document Version 1 User Manual V O LAC Arctic LTE Gateway DIP switch configuration for serial port 1 is described in table 12 By default all are set to 0 position RS 232 mode DIP switches 2 4 apply only when port is set in RS 485 mode DIP switch 1 on 1 position Table 12 Serial port 1 DIP switches RS 232 0 RS 232 1 RS 485 Selects serial port operation RS 485 mode FULL HALF 0O FULL 1 HALF Selects between half 2 wire and full duplex 4 wire BIAS 0 OFF 1 ON RS 485 biasing TERMINATION 0 OFF 1 ON RS 485 termination Warning Make sure that RS 422 or RS 485 cables are not connected to a serial port configured to RS 232 mode This can damage the port and the connected equipment J 2 3 Serial port pinouts in RS 422 and RS 485 modes are described in table 13 Table 13 Serial port 1 pinouts in RS 422 485 modes Pin RS 485 full duplex 4 wire RS 485 half duplex 2 wire TXD out TXD RXD out in e en E User Manual V O LAC Arctic LTE Gateway 2 5 3 Serial port 2 Table 14 Serial port 2 Figure 7 Connector diagram Table 15 Table 16
17. ess Submit button on the bottom to save the settings 3 6 Configuring default gateway 1 Select Network gt WAN Failover from the left menu 2 Set WAN Default Route Yes This has to be enabled to use either WAN as default route interface 3 Ifthe mobile WAN has to be set as a default gateway set Primary WAN Interface Mobile WAN 4 lf Ethernet WAN has to be set as a default gateway set PrimaryWAN Interface EthernetWAN 5 If both Ethernet WAN and Mobile WAN configured define the Backup WAN Interface If the primary WAN interface comes down Arctic LTE automatically switches default route to backup WAN interface Figure 15 shows example configuration where Ethernet WAN is configured as default route Figure 12 Ethernet WAN default route example You can define the priority of the WAN interfaces General Settings WAN Default Route Usually Yes If default route is defined by static routes or if the selection logic is done on VPN level select No On Demand Select Yes to activate the backup interfaces only when required Select No to have all the WAN interfaces to be available simultaneously for e g VPNs Recovery Interval minutes How often the availability of higher priority WAN is checked when using lower pnority WAN Leave empty to try only when lower pnonty terminates Recovery Hysteresis seconds How many seconds the higher pronty WAN must be available before starting to use it again
18. g or disconnecting any cables It should be ascertained that different devices used have the same ground potential Before connecting any power cables the output voltage of the power supply should be checked This product is not fault tolerant and is not designed manufactured or intended for use or resale as on line control equipment or as part of such equipment in any hazardous environment requiring fail safe performance such as in the operation of nuclear facilities aircraft navigation or communication systems air traffic control direct life support machines or weapons systems in which the failure of Viola Systems manufactured hardware or software could lead directly to death personal injury or severe physical or environmental damage User Manual V O LAC Arctic LTE Gateway Document Firmware Description of Changes Version Version Revisions User Manual V O LA Arctic LTE Gateway Contents COPYRIGHT AND TRADEMARK stvaictesdotoctensctsascersintectounsimassnetacteasaniereniatestadotesacheunaantenens 2 DIS 211 eera E ee eee 3 DECLARA BION Ol CONFORMITY E 4 WARRANTY AND SAFETY INSTRUCTION 5 Kuele 6 Dace INTO GOIN EE 9 1 1 About the Arctic LTE Gateway 9 Le Arlic LIE gaU OSs a E ar eaae 9 1 3 Packaging miormaton reenn 9 2 HARDWARE DESCRIPTION ccccccccsseetsseeceeeceeeenecteneeteneeeneeseeeteneeteneeeneeteneeneeetenes 10 al Geld E 10 Ae BAR E 10 CSC ON RE 11 E SNE EE EC 11 2o tere ELED eer ene
19. h specific applications
20. hes from left to right with section reference to more detailed information Reset button Power switch and reset button on page 16 Error LED section LEDs on page 11 Ethernet WAN port section Ethernet WAN on page 12 Ethernet LAN ports section Ethernet LAN LEDs section LEDs on page 11 Serial console port section Serial console port on page 13 N OO OF SS W DPB SIM card slots section S M card slots on page 17 2 2 Back Panel Arctic LTE back panel is shown in figure 2 Figure 2 Back Panel Conneciors from left to right 1 Serial port 1 section Serial port 1 on page 14 2 Serial port 1 configuration DIP switches section Serial port 1 on page 14 3 Serial port 2 section Serial port 2 on page 16 Firmware Version 2 4 x 10 Document Version 1 User Manual V O LAX Arctic LTE Gateway 4 Power switch 5 Power connector section Power connector on page 16 6 Antenna connector section Antenna connector on page 17 2 3 LEDs 2 3 1 Status LEDs Arctic LTE has 11 status LEDs They are located on the front panel see section Front panel Table 1 LED Description nl lames EE Error On Unit is restarting LED should turn off after restart usually about 30 seconds If the LED is constantly turned on for a long time contact technical support Blinking There is something wrong with the unit or the power supply causes the unit to restart constantly Try with another power sup
21. his screen configures the Mobile WAN interface on Arctic LTE Firmware Version 2 4 x 24 Document Version 1 User Manual V O LANC Arctic LTE Gateway Figure 16 Mobile WAN configuration Configuration Profile Example Arctic 3G Gateway System These settings define the Mobile WAN connection used to access the internet These settings are notrec General Settings only is used to access the internet Time Basic Settings status Enable Network Ethernet Ports Ethernet LAN Ethernet WAN Yes Enable in order to use Mobile WAN PIN Code lf the SIM card requires PIN code e Network Login APN internet Mobile network Access Point Name Mobile WAN 3G SIM 1 operator Mobile WAN 3G SIM 2 Authentication None Authentication method as specifiec WAN Failover Monitor Static Routing VPN Certificates IPSEC VPN Remotes IPSEC VPRH Tunnels L TP VPN OpenVPN SSH VPN SSH VPN Keys Firewall General Username Mobile network user name as spec Password Mobile network password as specif DNS Selection DNS Server selection May not be DNS Servers Specify the ONS server addresses i p H Hi Di Hi Connectivity Monitor settings are required when WAN Failover is used Otherwise use Network Moni Connectivity Monitor Ping Target None Ping Disabled Enable to test the Mobile WAN conr on all networks Filter Incoming Ping IP fC OS Specify IP addresses to Ping wher Filter Outgoing D NAT going Interval sec How
22. imary WAN Hetz Ethernet wan 16 Select the primary WAN interface Failure Tolerance ei times Number of WAN connection retries before switching to lower priority connection Backup WAN Interface None disabled Select the backup WAN interface Failure Tolerance ei times Number of WAN connection retnes before switching to lower pnonty connection Secondary Backup WAN Interface None disabled Select the secondary backup WAN interface Failure Tolerance ei times Number of WAN connection retries before switching back to primary connection To enable any default routes set WAN Default Route Yes Any route settings are not effective if this parameter is not enabled Set On Demand Yes if the backup WAN interface to come up only when primary interface goes down Disable if both wireless and wired WAN interfaces have to be up all the time 4 1 5 Ethernet LAN This screen configures the Ethernet LAN interface on Arctic LTE Figure 18 Ethernet LAN Configuration These settings define Local Area Network properties Ethernet interfaces LAN Manual Settings Enable Use Ethamet LAN 172 168 189 100 IP Address of LAN Etheamet interface 255 255 0 0 Network Mask of LAN Ethemet interface Ethernet LAN configuration is very simple It configures the IP address for the Ethernet LAN interface 4 1 6 Network monitor This screen configures the interface connectivity monitor on Arctic LTE Figure 19 Network monitor co
23. ings Enable Use Senalto Network Gateway Network Protocol Which protocol to use for network communication usually TCP Mode Wait for incoming connection Server or actively form a connection Client New Connection priority Close oki connection when new connection request amves server mode only Connection Slot How long the old connection must be connected before accepting new one only in server mode with new connection pnonty enabled Local Port Which TCP UDP port to listen only in server mode Remote Server Remote server IP address and remote port to connect only in client mode Idle Timeout Close connection when it has been idle over defined timeout emty infinite Serial Port Serial Settings E Serial port speed data bits parity and stop bits Serial Handshaking Serial port handshaking For RS 422 485 select None Flush old data Empty senal data buffers when new connection arves Serial Frame Spacing Detect serial frame to end when defined gap on data Serial Frame Size Detect serial frame to end when defined amount of bytes received Network Frame Spacing Detect network frame to end when defined gap on data Network Frame Size Detect network frame to end when defined amount of bytes received Submit Reset Serial gateway configuration depends on used protocols Both serial ports have their own configuration screens located in Applications gt Serial Gateway R
24. ion Also note that the copy functionality requires JavaScript support from the browser 6 3 System log System log is visible on the Tools gt System Log screen To refresh the system log use web browser reload button 6 4 Factory default settings Factory default settings can be applied by restarting the unit pressing down reset button until the LEDs blink 6 5 Firmware update Current running firmware version can be viewed from the System gt Status screen Arctic LTE firmware can be updated from the Tools gt Firmware Update screen Firmware Version 2 4 x 31 Document Version 1 User Manual V O LAC Arctic LTE Gateway Figure 25 Firmware update screen Firmware update overwrites the current firmware Firmware Update Specify the new firmware location The File must be in one of the following formats Viola Systems signed firmware Valitse tiedosto tiedostoa ei ole valittu Note Firmware update erases all the settings on the unit to the factory defaults It is recommended to create backup from the old configuration before attempting to update the firmware To update firmware 1 Verify for a valid firmware on the PC before attempting to update the firmware 2 Select Select file button to open file browsing dialog The actual dialog depends on the used browser 3 Select the updated firmware from the file dialog and return to the firmware update screen 4 Press Update button to s
25. mation at their disposal is valid Viola software and programs are delivered as is The manufacturer does not grant any kind of warranty including guarantees on suitability and applicability to a certain application Under no circumstance is the manufacturer or the developer of a program responsible for any damage possibly caused by the use of a program The names of the programs as well as all copyrights relating to the programs are the sole property of Viola Systems Any transfer licensing to a third party leasing renting transportation copying editing translating modifying into another programming language or reverse engineering for any intent is forbidden without the written consent of Viola Systems Viola Systems has attempted to verify that the information in this manual is correct with regard to the state of products and software on the publication date of the manual We assume no responsibility for possible errors which may appear in this manual Information in this manual may change without prior notice from Viola Systems User Manual V O LAX Arctic LTE Gateway Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Viola Systems Lid Manufacturer s Address Lemminkaisenkatu 14 18 A FI 20520 Turku Finland declares that this product Product Name Arctic LTE Gateway conforms to the following standards EMC EN 55022 Emission Test Class A 1 Radiated Emissions 30 1000
26. nfiguration The monitor sends ping packets to defined targets and waits for reply If reply is not recewed 3G and VPN connections are re started Pinger Settings Enable testing network connections When using 3G VPN the use of monitor is heavily recommended in order to detect connection drops IP address of primary target to ping The IP address must be reachable over 3G or VPN Secondary target Secondary IP address to ping if the primary fails Interval 200 secs How often to perfonn the ping default 200 secs p 20 Sp DE 3 times How many ping eties par aach test How long to wait for ping response default 20 secs Retnes Fallure Limits WAN Restart 9 times How many failed tests before re starting WAN and VPN default 2 imes Reboot How many failed tests before rebooting the system default 4 Firmware Version 2 4 x 26 Document Version 1 User Manual V O LAX Arctic LTE Gateway When using VPN the usage of the monitor is heavily recommended to detect the connection drops 4 2 Routing 4 2 1 Routing parameters There are multiple configuration options that define the routing on Arctic LTE Ethernet WAN Gateway IP address IP address of router used to reach the internet Leave empty if unused Ethernet WAN Backup Gateway IP address IP address of backup router used to reach the internet Leave empty if unused WAN Failover WAN Default Route selection Yes No Usuall
27. ntenna 2 9 SIM card slots Arctic LTE wireless connection requires SIM card with data transfer service enabled The device can use two SIM cards which can be used to make connection to two different operators Arctic LTE can be operated using only one SIM card To operate with SIM card follow the procedure below 1 Power off the Arctic 2 The SIM card holder contains a tray with a yellow eject button Push this button to eject the tray from the holder 3 Put the SIM card onto the tray 4 Insert the tray carefully back to the holder and press the tray until it is locked If two SIM card are used repeat the procedure for SIM slot 2 Note It is not recommended to insert or remove the SIM card while the Arctic LTE is turned on User Manual V O LAC Arctic LTE Gateway 2 10 DIN rail mounting Arctic LTE has mounting holes for optional DIN rail mounting brackets Viola Systems order code for DIN rail mounting kit is 3003 Contact the local Viola Systems distributor for more details Mounting instructions 1 Required tools and accessories are DIN rail mounting kit 2 mounting brackets and 4 screws screw driver 2 Use the screw driver to attach the screws to bthe ottom panel of the Arctic LTE DIN rail brackets are installed to either diagonally or horisontally depending on the wanted DIN rail installation angle 2 11 Product label Product label is found on the bottom of the device and it contains the basic
28. onfiguring serial gateway on page 30 for configuring serial gateway 4 3 Network services 4 3 1 DNS proxy To use this feature configure the device to use Arctic LTE Ethernet LAN IP address as its DNS server This way the DNS queries from the device get routed thorough the Arctic LTE To use this feature configure the device to use Arctic LTE Ethernet LAN IP address as its DNS server This way the DNS queries from the device get routed thorough the Arctic LTE 4 4 Network status information 4 4 1 System status screen Network status information can be seen from System gt Status screen Figure 20 Network status screen System General Settings Time Status Network Ethernet Ports Ethernet LAN Ethernet WAN Mobile WAN 3G SIM 1 Mobile WAN 3G SIM 2 WAN Failover System Status information Hardware and Firmware versions Firmware version Arctic 3G Gateway 2 2 Hardware revision 0x04 Hardware serial number 7708810 Uptime 2 min Network Interfaces Monitor Interface IP addresses MAC address MTU ates Packeta Errori Dropped Rx Tx Rx Tx Rx Tx Rx Tx Static Routing VPN wand 00 06 70 02 2f fc 1500 D 0 0 0 o 60 0 0 Certificates land 172 16 4 77 16 00 06 70 02 2f fd 1500 67458 61974 269 114 0 90 0 0 IPSEC VPN Remotes gprs0 188 238 68 53 32 1500 70 82 7 7 o 0 0 0 IPSEC VPN Tunnels L2TP VPN Routing Table Open VEN Kernel IP routing table SSH VPN Destination Gateway Genmask Flags Metric Ref Use
29. ply and if that does not help contact technical support FI If the unit is turned on and RUN led is not blinking the system has catched an error and is waiting for restart The unit should restart soon RE SIT Iesse Connection is starting If the connection is not coming up check the SIM and SIG LEDs User Manual V O LAC Arctic LTE Gateway 2 3 2 Ethernet LEDs All Ethernet ports have two LEDs to indicate the ports link and activity status Table 2 Ethernet LED description me feme Weaning O 2 4 Networking 2 4 1 Mobile WAN Arctic LTE has a high speed wireless functionality which allows the use of bandwidth demanding wireless applications Table 3 Mobile WAN specifications Networks Jam UMTS HSPA WCDMA 2 4 2 Ethernet WAN Arctic LTE has one physical port for Ethernet WAN Specifications are shown in table 4 Table 4 Ethernet WAN specifications Number of 1 Speed 10Base T 100Base TX Half and Full Auto Yes negotiation Recommended Cat or better cabling Firmware Version 2 4 x 12 Document Version 1 User Manual V O LAX Arctic LTE Gateway If Ethernet WAN interface is directly connected to computer crossover cable must be used Ethernet WAN interface does not support automatic MDI MDIX detection 2 4 3 Ethernet LAN Arctic LTE has three physical ports for Ethernet LAN These ports are connected to a common switch Specifications are shown in table 5 Figure 4
30. s LEDs on page 28 Q OpenVPN is not working A For more information see OpenVPN application note Q Serial ports are not working A For more information see serial port chapter notes Verify DIP switch configuration if RS 422 or 485 modes are being used Q Can not access web user interface A Web user interface uses HTTPS for secure web access and it must be specified on the web browser address field like in this example https 10 10 10 10 Q Cannot access the Internet with laptop connected to Arctic LTE A Testing the mobile WAN connection 1 Configure mobile WAN connection and verify if it connected to the network Connect a laptop to Ethernet LAN 2 3 Check that S NAT rule on the firewall is set as Action Masquerade and Destination Inter face Mobile WAN 4 Check that DNS Proxy is enabled from Services gt Common screen 5 Configure network settings on laptop to use Arctic LTE Ethernet LAN address as gateway and DNS server With these setting the Internet should be accessible on the laptop User Manual V O LAX Arctic LTE Gateway Specifications Table 19 Technical specifications 0 99 non condensing Antenna connector type is SSMB nano Table 20 Application serial port specifications None Hardware RTS CTS Software XON XOFF Techical specifications can be changed without notification Table 21 Mobile WAN specifications LTE LTE 800 900 1800 2100 2600 MHz UM
31. sseeeeseeeeessaeeesseeeessass 27 ALe Da e E 27 4 2 3 E E KR e tue E nterne Mie 27 4 2 4 Routing serial lt gt Eihermet A 28 AS Nelwork e 28 ee NN DNS et E 28 4 4 Network status miormaton 28 4 4 1 System status ecreen 28 4 4 2 Mobile WAN status LEDS cc ccecccccceeeceeeseeeeeeeseeeeeeeseeeeeesseegeeeeseaeeeessaaeeeeesages 28 4 4 3 Modem info screen 29 5 SERIAL PORT NET eebe 30 5 1 Configuring Serial gateway 30 6 ADDITIONAL SYSTEM CONFEIGURATION 0 cceccccecccceececeeeeeeeeeeseeeeseeeeeaeesseeeeas 31 6 1 CHANGING system D sewor 31 62 Date and TIME E 31 So VSN ee DE 31 6 4 Factory default eettnges 31 6 5 Firmware UDC E EE 31 6 6 Configuration Drofles a nanninannan einan aivan ra naiean 32 T TROYBCE SHOOTIN E EEN ER e EE NEE 34 UNITE DOWARBAN T EE 39 TECHNICAL SUPPORT EE 36 User Manual V O LAC Arctic LTE Gateway 1 Introduction 1 1 About the Arctic LTE Gateway The Arctic LTE Gateway product is an industrial grade wireless router for demanding IP connectivity applications For the rest of this documentation the Arctic LTE Gateway is referred to as Arctic LTE 1 2 Arctic LTE features Arctic LTE offers different advanced features Flexible design allows the system to gain extra features if required High speed wireless connectivity Arctic LTE has support for the latest mobile technologies such as LTE in 4G network and HSPA in 3G network This allows the remote control of wide band
32. tart the firmware update 5 Confirm the update 6 The update takes a ew minutes and the unit restarts with factory default settings when the update is completed 6 6 Configuration profiles Profiles can be configured and saved for future use A several profiles are created and selected for the activation It is possible to import export and clone profiles and also reset them to factory default settings Figure 26 Configuration profiles Logout Configuration Profile Example Arctic 3G Gateway Configuration Profiles Name MDS Checksum Last Modified C Device Configuration bbfS2 L d Ota lr Zepp d Gate 2011 03 23 1334 04 Rename View Export Clone Delete a Example Arctic 36 Gateway 7601fSal ebtl3eM lbSasabto74gl2 2011 03 23 13 42 16 Rename View Export Clone Last Boot 7601fSalSebfl3e041bSagebi974912 2011 0623 13 42 16 View Expor Clone Factory Default Settings fd3267 at las0ab7 GeO TT 82de4068dTS View Export Clone Activate the selected profile Actions Create anew profile import a profile from an XML file Reset a4 profile to factory defaults Firmware Version 2 4 x 32 Document Version 1 User Manual V O LA Arctic LTE Gateway 7 Troubleshooting Q Wireless WAN is not coming up A Check settings SIM card and signal level Easy way to check the connection status is checking the LEDs see section Mobile WAN statu
33. twork Mask of WAN Ethemet interface zagi Pears of router used to reach the intemet Leave empty if unused IP address of backup router used to reach the intamet Leave empty f unused Specity the DNS server addresses if required Network Maximum Transmission Uni Normally empty Connectivity Monitor settings are required when WAN Failover is used Otherwise use Netvork gt Moniter Connectivity Monitor Ping Target None Ping Disabled Enable to monitor the WAN connection Ping IP Specify IP addresses to Ping when required Interval How often to perform Ping test fampty 60 seconds imeout an D sac imes W long to wat response tor sach Ping and how many times to retry Ti t and Retre sec uj times How long t i f h P dh t to ret Submit _Reset Connectivity Monitor settings are used whenWAN redundancy functionality is wanted Monitor keeps checking the connection to given remote host to determine the network status If the ping does not get an answer for given time window it informs the WAN switch logic to try the secondary interface If the WAN redundancy is implemented by using two separated Ethernet connections with different gateways the Backup Gateway parameter needs to be configured towards correct backup gateway Backup Gateway parameter is not needed if WAN redundancy is implemented with wireless connection see section WAN Failover on page 25 for more details about WAN redundancy 4 1 3 Mobile WAN T
34. username is viola adm and default password is violam2m It is recommended that the default password is changed before the product is connected to a public network 4 White texts on the blue background on the left are the primary navigation texts and they are always visible on the screen Individual screens may have their own tabs which split the configuration fields on larger screens See figure 14 Figure 11 Configuration menu VLC LANC systems Configuration Profile Default Welcome to Arctic 3G Gateway configuration Navigate by using menu on left To apply configuration select Tools gt Reboot For user manual visit Viola Systems Ltd 3 4 Configuring Ethernet LAN Select Network gt Ethernet LAN from the left menu Enter the preferred configuration to the configuration fields Press Submit button on the bottom to save the settings Select Tools gt Reboot from the left menu and press Reboot button to restart the unit E 2 a a Note lf the IP addresses are changed the existing web browser connection hangs up once the settings are applied so open a new connection to the new IP address check the Ethernet cabling 5 Connect to the Arctic LTE with a new IP address Firmware Version 2 4 x 21 Document Version 1 User Manual V O LAC Arctic LTE Gateway 3 5 Configuring Mobile WAN 1 Select Network gt Mobile WAN from the left menu 2 Enter the preferred configuration to the configuration fields 3 Pr
35. width services such as video surveillance or high amount of measurement and control channels Flexible routing Arctic LTE can be configured to fit in all kinds of networks It also has full support for Serial Ethernet routing of industrial network protocols High security Arctic LTE has highly configurable firewall and secure VPN support for secured connectivity Redundancy and reliability Arctic LTE offers redundancy against network breakdowns and remote VPN endpoint breakdowns This allows the overall system to achieve high availability numbers These functionalities added to high reliability of both the hardware and software make very robust system suitable in harsh and demanding industrial environments Remote management Arctic LTE can be managed remotely and it is easy to move configurations between units 1 3 Packaging information The product package should contain the following items Arctic LTE device 3 pin power connector Antenna Arctic LTE Quick Start Guide S Arctic LTE Gateway Additional accessories are also available For more information see section Accessories on page 18 User Manual V O LAX Arctic LTE Gateway 2 Hardware description This section describes the physical interfaces on Arctic LTE 2 1 Front panel Arctic LTE front panel is shown in figure 1 Figure 1 Front Panel H CONSOLE dh r 0 5 d af ad Sea FOP SCS Ss Rer D gegen S i Ei SIHI 51M2 Fa LEDs and switc
36. y Yes if default route is defined by static routes If the selection logic is done on VPN level select No WAN Failover On Demand selection Yes No Select Yes to activate the backup interfaces only when required Select No to have all the WAN interfaces to be available simultaneously for e g VPNs WAN Failover Primary WAN Interface selection None Mobile WAN Ethernet WAN Ethernet WAN Secondary WAN Failover Backup WAN Interface selection None Mobile WAN Ethernet WAN Ethernet WAN Secondary WAN Failover Secondary Backup WAN Interface selection None Mobile WAN Ethernet WAN Ethernet WAN Secondary These three settings configure the high level default gateways Must be configured to enable default route OpenVPN Client Settings Interface selection Any WAN Ethernet WAN Wireless WAN Ethernet LAN Which Interface to use for connection OpenVPN Client Settings Routing mode selection None host net default route This defines how the routing is configured with OpenVPN See OpenVPN application note 4 2 2 Default route Default route can be configured from WAN Failover screen See section WAN Failover on page 25 4 2 3 WAN redundancy failover To configure redundancy between WAN interfaces configure multiple WAN interfaces to WAN Failover See section WAN Failover on page 25 User Manual V O LANC Arctic LTE Gateway 4 2 4 Routing serial lt gt Ethernet See section C
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