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EXHIBIT 5 - Prison Policy Initiative

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1. Technical Response v Emergency Call Word Spotting V Comprehensive Management Report Search Report System Change Change Log Log Custody Account v PAN Entry Change Phone Number v User Management Change Log Log Change Log Change Log V Security Template v System Access Recording Log Scan Patrol Log Change Log Report Sample SCP reports are provided for SNDOC review as Attachment E in the required Attachments section of our proposal 11 53 Call rating and revenue reporting must include systematic controls and internal audit processes to ensure correct and accurate reporting Describe your systematic controls and internal audit procedures W Read Agree and Will Comply Without Qualification Serving so many correctional facilities requires Securus to have the best internal controls and processes in the industry To that end Securus is proud to be the only inmate telecommunications provider in the U S that is Sarbanes Oxley Section 404 compliant Being Sarbanes Oxley compliant means that an independent accounting and auditing firm has completed a comprehensive in depth evaluation and testing of our internal controls for financial reporting Their unqualified audit opinion or compliance confirms that Securus has effective controls and safeguards in place to manage critical financial information Unlike our competitors who do not provide transparency in their financial reporting SOX compliance demonstrates t
2. ner will Kansas customers experience amy change in theit rata ar service as a result of the 2 The company was originally issued c cesifieats to operate as an operator services provider and provider vi mate operator servives within Oe state oF Kuns un Deventer 15 109 in Docket No 9 ECRO 205 UOL urder the game evercora Systems Ine ao Os Jaman LL 2011 Co a stall Sti D smbmitted its Report sad Riormererdliar rerom iling thal the Commission apprave Excrenm s request 10 charge Vs mew Stalf notes thal complete zer iin wilh dke sew compeny same Turve see Led with the Comm ssn in this Docket 4 Suatf further muted that Sc umos Pechnologies was properly registered wili the kansas Soerctory of Stat s office ou October 10 1998 ud culhorized o engage in business 2n Kansas The cotassty is currently in active and good standing with the Secretary or State s office Feencom js current with wganl to Kursas Universel Service Tune KUST end hos a curent Annaal Repon on file As of the fi of Staff R with am the Company was wot Fiscal Stsff to pay 329 79 ia outstanding Commerission Assezanenis 5 00 Based vu Stell s revommendutiim she Commission finds and concludes that Feererm Systems Ine s uprication te changs is oeme to Securus Technologies Ine should be approved Ihe enmpaay is reminded to mo ily the Comunissior immediately vf ary change in edd
3. t bu reme eem By developing and being awarded more than 85 technology patents today along with approximately 35 patents pending with the U S Patent Office Securus is without a doubt the leading technology innovator in our industry and has been for more than 25 years This patent portfolio is more than all other vendors in the industry combined Every large inmate telecom provider in our industry uses our patent technology under our license agreements Correctional facilities have come to rely on the technology Securus develops to not only provide inmates and friends and family members vital telephone security and protection For example in 1993 T Netix a subsidiary of Securus Technologies met the inmate fraud control challenge and was the first company to introduce to the corrections marketplace the capability to detect a three way call A technology still utilized today and is technology utilized by most of the other vendors today RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services 18 Technical Response Securus is especially proud of our deep and strong relationships in Kansas where we serve 53 Counties within the State This Kansas presence makes Securus the largest provider of Inmate Telecommunications to Kansas Counties thus allowing Shawnee County to take advantage of a firmly established Service and Support infrastructure unavailable from any other ve
4. gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 132 Technical Response accounts or they can take advantage of our easy to use website for funding or they can fund accounts by mail or by visiting one of over 46 000 Western Union locations or 35 000 MoneyGram locations Most payments excluding payments made via Western Union process in real time and are posted to the end users account immediately Generally speaking lines are clear to receive calls with the posting of the payment providing there are no other blocks and or restrictions on the end users account The table below displays our features of our funding options and how they benefit called parties In house Call Center Available 24 hours a day 7 days a week and 365 days a year Staffed with Securus employees Use automated telephone access or talk to a live agent Fund an account Accept check by telephone Visa and MasterCard all options may not be available to all customers based on our risk management practices Manage account e g open accounts make or check payments confirm rates obtain credit limits review call history review account balances manage account notifications and get questions answered We believe the customer experience should not be out sourced to an outside vendor As such our customer satisfaction scores are 20 percent higher than the indus
5. 123 The Commission offered to the Owner shall be based on total gross revenue with no deductions for fraud bad debt uncollectible unbillable calls No deduction shall be made for any cost of providing the service described Y Read Agree and Will Comply Without Qualification 12 4 Commissions shall be paid on all call types per the commission percentage offered in Appendix A Collect Direct Billed PrePaid Collect and Debit Y Read Agree and Will Comply Without Qualification 125 Commissions shall be paid monthly and shall be accompanied by an inmate telephone commission and summary report which shall include at a minimum the following information Date of Report Time Period Covered Total Number Calls Total Number Minutes Total Gross Revenue as defined above Such payment shall arrive no later than 25 days following the calendar month for which commissions are being paid gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 149 Technical Response Read Agree and Will Comply Without Qualification 126 Failure to pay accurate commissions on a regular monthly basis shall be grounds for cancellation without penally any agreement executed as a result of the RFP WW Read Agree and Will Comply Without Qualification 127 Commissions shall be presented in the proposal using the enclosed Appendix A Failure to complete this form
6. Industry s largest US Based Customer Service Center Our financial package balances the revenue safety and technology needs of the county with the services and costs to the inmates and their friends and family constituents Our investment in 2 Million Dallas based customer service center staffed with 200 dedicated Securus employees Securus Serving Kansas IM Serving 53 County Jaits gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 4 Executive Summary Unparalleled and Evolving Technology for SNDOC Industry Leading Advanced Centralized Architecture Our latest proposed Secure Call Platform SCP has more than 1 600 installations which is by far the leading platform technology in the industry Our lead in technology is demonstrated by our more than 85 current and approximately 35 pending patents Our competitors combined have less than 20 patents SCP uses Web based technologies to provide ongoing innovative ways for generating revenue simplifying operations and increasing investigative abilities Additionally the SCP platform allows secure access to only individuals with proper privileges defined by Shawnee County in the manner Shawnee County wants Using our premier industry technology platform that offers quarterly technology upgrades ensures Shawnee County will have the very latest in advanced features and technology today and well into the future N
7. This program provides friend and family members with immediate access to Securus own Correctional Biling Services to set up an account fund an account and much more Friends and Family Customer Service Support Securus Correctional Biling Services SCBS will provide a comprehensive solution suite that provides the friends and families of incarcerated individuals complete assistance with account funding account maintenance and inquiries Friends and family can use our toll free number 1 800 844 6591 to speak directly to an agent If they choose they may also take advantage of our easy to use automated system to help them with their needs For added convenience we also offer personal account access via the following methods SCBS Website www securustech net SCBS E mail address customer_service securustech net Our friendly and knowledgeable agents help friends and families with the following gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 130 Technical Response Setting up and funding accounts Making payment arrangements Resolving complaints Blocking and unblocking numbers Reviewing call durations and history Learning about Western Union options Receiving information on new services Confirming originating facility Reviewing account balances Answering questions and helping customers with refund request
8. Read Agree and Will Comply Without Qualification SCP uses industry standard telephony cards that incorporate sophisticated answer supervision techniques to ensure calls are limited to one call per connection These advanced methods enable the platform to distinguish a legitimate call answer and acceptance event from non conforming telephone activity such as Network ring busy signals Answering machines gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 59 Technical Response Operator intercepts Signal interface tones SIT tones Pagers Hacking Chain dialing if an inmate s call was not completed due to one of these calling events SCP informs the inmate audibly and provides the specific reason for call termination 11 5 ITS must block all incoming calls Read Agree and Will Comply Without Qualification To assure the Securus system provides maximum security the trunks in the SCP data center are provisioned outgoing only ensuring that no incoming calls can reach the inmate Securus has performed full testing of these trunks verifying compliance with this requirement 11 16 TS must process all calls by an automated operator and not allow access to a live operator at any time WW Read Agree and Will Comply Without Qualification SCP includes an interactive voice response IVR system that provides automated operato
9. occur In addition PIN restrictions can even be set for maximum number of calls or even maximum number of minutes allowed per day week or month 11485 Specific numbers the PIN may NOT call e g victim numbers WW Read Agree and Will Comply Without Qualification SCP s Personal Allowed Number PAN feature will associate a calling list to an inmate s PIN This calling list can be configured with allowed numbers or blocked numbers by PIN as defined by SNDOC 11486 Allow only certain privileged numbers a PIN may approved contacts Il e g juvenile Read Agree and Will Comply Without Qualification Regardless of Personal Allowed Number list restrictions placed on an inmate SCP also provides the inmate with the ability to make privileged private calls or other allowed called placed on the global allowed list 11487 Allowed only certain non privileged numbers the PIN may call PANS M Read Agree and Will Comply Without Qualification The Personal Allowed Number PAN feature in SCP provides an inmate approved calling ist associated to the inmate s PIN PAN restricts inmate calling to only those non privileged numbers included on their lis Debit Calling 1149 System must provide the capability to purchase Debit Calling time from commissary or directly from Owner s inmate banking system Integration with Owner s commissary system and or banking system is required Owner currently utilizes Keefe Commis
10. 265 contracts have a tenure greater than 10 years Securus has never had a contract terminated for cause or contract breaches Securus maintains an exceptional renewal rate on the current business that is higher than the industry average 89 Outstanding litigation Vendor must disclose ALL outstanding litigation including investigations by state or federal utility oversight commissions to which itis a party 89 1 For each case for which Vendor is a Plaintiff disclose case name venue and case number Also provide a concise description of the litigation gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 33 Technical Response 8 9 2 For each case for which Vendor is a Defendant disclose case name venue and case number Also provide a concise description of the litigation W Read Agree and Will Comply Without Qualification Securus has provided this information in the envelope marked Proprietary and Confidential Material in Attachment A of the required Attachments tab As a privately held corporation Securus has provided this information for the evaluators of Proposal 026 12 but consider this material to be highly confidential We respectfully request that it be removed from our proposal prior to making it publicly available after opening gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Tel
11. 5 Installation Finalization amp Documentation 219 days Tue 7 72 Thu 779712 86 Final installation diagrams datacom electrical and equipment diagrams Ahes Tue 717 12 Tue 7 17 12 aT Sit Cutover Preperation Complete Ready for Training Thr Tue 747 12 Tue 7 712 8s Distribute Implementation Shawnee County Team Satisfaction Survey OShvs Tue 717 12 Tue 7 7 12 E Training 213 days Tue 717 12 Thu 779712 39 Onsite ITS insucior Led Training 2days Tue 7 172 Thu 719 12 3r Completo and distribute Training Review forms Thr Thu 79M2 Thu 7 972 Pages Attachment D Certification to do Business in the State of Kansas TMK STATE CORPORATION COMMISSION OP THE STATF OF KANSAS Before Commissioners Thomes E Wright Cairn Ward Loyd ds the Mater of Tversom Systems Ine Charging ls nme w Securus Technologies m Docker No VI TCRO 3THQON Iscom OsP y 4 The above captioned 3 iter comes before he State Corporationi Coen wisin of the State of Kansas Comraitosan for consideration und decisi Having examinad its Fes and records and being daly advise x the premises the Coxaczscioa tiuds and cozcludcs as follows i Ou November 2 2010 Evercom Systems Inc Fvercom suduciitad a request te hoge Es nome to fiocuros Technologies lac Ic Compay subeaino thal this uzme change does aot constitute a change in tnznagerent merger Izarsfer al ansets of sile vf Cre Comeany
12. Account Custody Accounts ncn ee Ies View phone usage fora selected date range to analyze a specific inmate s phone usage napi gt SECURUS Secure Cal Patto User Interface Sample Reports Sample Call Tracker Report Call Tracker Report an investigative report that allows users to track CDR notes notes made by themselves of other investigators for a specific inmate call Users can also export the report results to Excel PDF and CSV file formats Plats Search citera or Cal Trader nudes tracking number es ada rame ot Secure Ca P atrorm shared when checked PIN dialed umber keywords within the nates and date rane Resting report displaye notes and orner cal information about the Sa Ima single ick users ean aten to the cal review tut notations and review ul FEET ED information for te cal 411272012 Proprietary and Confidential E gt SECURUS 4 12 2012 Secure Call Platform User Interface Sample Reports Sample Hourly Usage Report Secure Call Platform Proprietary and Confidential Hourly Usage Report isa valuable administrative report that displays the number of phone calls that have taken place within a given date and time range Search criteria Includes international watched private call status and date time E SECURUS Secure Call Platform User Interface Sample Reports Sample Covert Alert CDR Report SCP s Covert Alert Feature is a sophis
13. Correctional facilities have come to rely on the technology Securus develops to not only provide inmates and friends and family members vital telephone service but to assist the law enforcement community in solving or preventing crimes Securus national presence is reflected in the following figure gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 2 Executive Summary In the state Department of Corrections DOC space Securus currently serves Texas Florida Arizona Maryland Kentucky North Dakota Alaska New Mexico Wisconsin and Missouri Additionally we are largest provider of inmate services to private prison companies such as Corrections Corporation of America CCA and GEO State of Kansas Service and Support Our service and maintenance program includes integrated remote programming diagnostics downloading and troubleshooting capabilities Complete maintenance suppor training and repair of all inmate telephone system software and equipment are provided to our customers at no cost All the capabilities and technologies in the industry means nothing without a strong support team and Securus has been dedicated to a developing best in class support model More importantly we have assembled our very best team to support Shawnee County Your account team will ensure that Shawnee County gains the full benefits of Securus resources includi
14. Team Technical Support Center Polling AI SCP ITS phones and equipment used to store recordings is monitored by the Securus fully staffed NOC 24x7x365 to ensure that the total system is functioning normally The NOC uses the industry standard Orion by Solar Winds network monitoring application to proactively monitor phones and constantly ping and watch over your SCP installation We are constantly checking the system to ensure optimum performance and to anticipate the need for additional network or capacity Visual monitoring in our NOC is achieved through the utilization of several key screens that are constantly being updated and monitored by our personnel in our NOC For example the following screen capture shows the monitoring screen that is used to continually ping and monitor equipment on site at the customer s facility Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 50 gt securus Technical Response Network Monitoring Screen Examples Proprietary and Confidential If a connection or port becomes defective for any reason the system will provide an alarm notifying Securus NOC that there is a problem at your facility Network Operations Center personnel will take specific actions to resolve the problem remotely If the problem cannot be resolved remotely your Securus Field Technician will be dispatched immediately to resolve the problem Proactive network mo
15. With SCP s digitally clean line transmission our three way prevention system has increased its capabilities to efficiencies never before achieved SCP s three way detection feature prohibits the major call fraud practice possible with other automated and live operator systems Inmates attempting to place a three way call can enlist the aid of an outside accomplice to conference them via Central Office provided three way calling to an unrestricted line bypassing the system controls Without SCP s protection inmates have unrestricted access to the outside world defeating the correctional objectives and policies of the institution along with subjecting the public to inmate harassment and fraud As defined by SNDOC when SCP detects a three way event it will Mark the call within the Call Detail Record gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 93 Technical Response Terminate the call upon detection of three way event if required Ifthe call is terminated play a message prior to ending the call Detecting and preventing three way or conference calls is a very important aspect of an inmate calling system and Securus leads the industry in this area In fact Securus patented three way call detection feature has been proven and certified in independent tests With all three way call blocking methods the technology requires specific usage fines
16. cutover W Read Agree and Will Comply Without Qualification Securus will provide all new telephone equipment that will be completely operational at cutover 11 9 Vendor must provide telephone equipment that is sturdy non coin vandal resistant and armored with durable tamper proof construction appropriate for a correctional environment Provide a picture and brief description of the instruments proposed Read Agree and Will Comply Without Qualification Securus inmate telephones are the strongest and most reliable units available and are designed specifically for the prison environment Securus is proposing the following Wintel brand 7042 phone model The following information is the manufacturer provided telephone specifications gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 56 Technical Response The Industry Standard These phones are the overwhelming choice for state prison systems the Federal Bureau of Prisons county and city facilities nationwide because of their proven reliability durability and flexibility Features Options The proposed phone models include the following features All in one electronic dial features modular incoming line and handset connections for quick maintenance Carbon HS and DuraClear DURA Handsets have separate 4 pin connections Buitin user controlled volume LOUD butto
17. dispatching amp servicing within an 11 state area Managed 71 employees 57 vehicles and over 10 000 payphones Analyzed reports budget requirements and supplied weekly financial reports tothe corporate office Ensured regulatory compliance with the Public Utilities Commission Americans with Disabilities Act OSHA and other safety regulations Branch Manager 1998 to 2001 Account Manager for the Ultramar Diamond Shamrock Corporation Valero Successfully installed over 900 payphones across 14 states from planning to completion within 6 weeks Supervised 14 employees 12 vehicles and over 2 100 payphones Recognized as the most profitable branch in the corporation for 3 years Field Supervisor 1996 to 1998 Managed field activities ensuring the success of installations and troubleshooting for quick resolution Recognized as the top service branch for the region 1997 NAI Payphones San Antonio Texas 1993 to 1996 Payphone Installer Inmate Phone Technician Installed payphones at corrections facilities throughout a S state region ning Ns Certified Certifications Internet amp Network Communication Understanding Networking Fundamentals amp Telecommunications Fundamentals Il Education Palo Alto Community College 1989 to 1991 General Studies Resume of Aaron Bacher Page 2 of 2 Buck Ryan Field Service Manager Summary Mr Ryan has been in the telecommunications field for 35 years Mr Ryan h
18. home of the best voice analysis engineers in the world MIT was tasked with creating a system to automatically monitor and analyze phone calls Not surprisingly they succeeded and delivered a cutting edge solution with unprecedented capabilities P vy In the current version of the Investigator Pro inmate call voices are analyzed immediately after the call has been completed Alerts are instantly available in investigators in the real time status screen at the completion of each voice analysis Every second of every call is analyzed Investigator Pro does not use intermittent verification because this type of identification allows inmates to converse undetected by passing the telephone when the verification is prompted Through its relationship with MIT JLG Technologies was granted an exclusive license to bring this revolutionary technology to the corrections community Securus is pleased to offer this technology option at no cost to the County gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services er Technical Response Anatomy of Investigator Pro Investigator Pro comes with an advanced Call Player multiple reports and even an interactive dashboard all designed to provide investigators with the tools they need to exposes inmates who try to beat the system by hiding their identities to engage in criminal activity The modules in Investigator Pro i
19. is placed itis bridged to the designated investigator s phone in real ime allowing the phone call to be monitored Summary of Additional Covert Alert Features Covert Alert calls can be sent to multiple phone numbers simultaneously allowing multiple investigators to monitor a call Covert Alert calls have no distance barriers They can be forwarded to any phone number within the facility or across the United States For extra security SNDOC s investigators can be required to enter a PIN before listening to a Covert Alert call They hear a customized message This is a Covert Alert call from John Smith an inmate at Shawnee County Adult Detention Center To accept this Covert Alert call please enter your investigator PIN now Additionally emails can be sent to designated investigators with information about the Covert Alert call including date time inmate PIN originating telephone and dialed number immediately after the called party accepts the call gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 78 Technical Response Investigators who receive Covert Alert calls are muted to prevent the inmate or the called party from knowing the call is being monitored Further investigators can enter a predetermined code and Barge In to the call to speak to both the inmate and called party At this point investigators have the option to
20. or if the situation is critical Securus will ship counter to counter parts orders from our central warehouse on the same day Prompt response with backup resources Our certified technicians are able to respond to critical issues within four hours or less if required by specific County requirements These technicians also have immediate access to engineering resources should there be a need The technician is required to follow a structured technical and management escalation process if they are unable to isolate the problem within four hours 10 6 Describe in detail your company s service and maintenance program Include remote programming diagnostics downloading and trouble shooting Describe how the phones are polled how often and what information is gathered during remote diagnostics UV Read Agree and Will Comply Without Qualification Securus services and maintenance program is comprised of local support in Kansas as well as 24x7x365 support through our Technical Support Center and our Network Operations Center Local Support You Account Manager Nicole Clark and your certified Field Service Technician Bob Tritsch can respond to most critical issues in a timely manner Field Service Technicians also have immediate access to engineering resources should there be a need The Technician is required to follow a structured technical and management escalation process if he is unable to isolate the problem Technical Serv
21. public safety and investigations Pro active network monitoring which allows us to i offer a carrier class central office data center that allows for system monitoring and quick fault identification and isolation i reduce downtime and improve end user satisfaction and ii diagnose and resolve issues on your system often before you notice a problem yourself our records indicate that our monitoring systems reduce direct facility service issues by approximately 40 because it discovers and resolves issues before they become a problem for the facility Our centralized solution provides an advanced method of aggregating data and providing centralized management of inmate telephone service with its many remote facilities Each remote facility is connected to a central site using MPLS Multi Protocol Label Switching T 1s for voice and data providing centralized management of user profiles The network transport is currently supplied by AT amp T Network Design The network based system provides Shawnee County and its many facilities with a centralized management solution Each facility is connected to a central site using Multi Protocol Label Switching MPLS T 1s for voice and data for centralized management of user profiles MPLS represents the premier transport system available on the market for digitized voice transmission The network transport is currently supplied by AT amp T Called Party Service and Suppo 11 62 Al Called
22. 36 Technical Response Project Planning Phase Confirm and coordinate materials and human resources Coordinate deliveries Coordinate transfer of network services Design file transport criteria 44 25days 06 2 12 06 27 12 Complete Integration Design Plan Create baseline test files Complete Project Mgmt Plan Provide status reports Project Execution Phase Complete pre installation activities at each facility Run integration tests Coordinate cutover activities with the County Install phones and equipment 27days o6n2n2 ornena Transition service Perform walkthrough Complete all SCP tests and quality checklists Complete training Please refer to Attachment C in the required Attachments tab for the detailed implementation schedule which indicates all key milestones Securus Implementation Methodology Our process includes multiple tests to ensure that every product and feature is operating correctly prior to actual cutover We will verify that all equipment is installed to meet or exceed both our standards and your expectations gt Initiation Phase Within 72 hours of contract award the Securus Implementation Team will host a meeting with the County to review project scope critical success factors and the implementation timeline Securus will confirm and demonstrate how we plan to meet the installation timelines required by the County in this initial meeting Site survey information and pla
23. Emporia State University Emporia Kansas Hesston College Hesston Kansas 1977 12 credit hours in electronics Resume of Buck Ryan Page 3 of 3 Bob Tritsch Field Service Technician Summary Bob Tritsch has 33 years of telephony and networking experience in the telecommunications industry He joined the Securus team in Sept of 2003 after almost 2 years as a Securus contractor During his time with Securus he has completed numerous installations of Inmate Telephone systems and hundreds of repair visits Bob has created great customer relationships throughout Kansas His hard work has resulting in perfect customer survey scores for repairs in 2011 and 2012 Bob has become one of the national leaders in this category His knowledge and ambition have made him successful in completing difficult repairs to network pc and telephone equipment Experience Securus Technologies Inc Sept 2003 to Present Field Service Technician Install maintain repair telecommunications associated computer networking electronic equipment and wiring per specifications and operational procedures at correctional facilities Communicates with dispatchers to receive work assignments and provides dispatchers with ticket closing information Interfaces with multiple departments and or organizations for problem solutions Troubleshoots situations where standard procedures have failed in isolating or resolving problems Required to assist i
24. Party paid calls Collect and Prepaid Collect must be clearly identified as such to the Called Party and provide an opportunity to refuse the call or all future calls from Owner s facilities S Read Agree and Will Comply Without Qualification Ali collect and prepaid collect calls will be clearly identified to friends and family members of inmates through clear concise voice prompts from SCP s automated operator service AOS SCP s automated operator also provides a patented Perma Block process which allows a called party to block their number prior to accepting a call This feature may be used to block calls by any inmate in the facility The ability to immediately block calls helps reduce the number of called party complaints and reduces facility labor requirements The called party can also choose to simply end the call by hanging up Automated Operator Service Overview SCP includes an interactive voice response IVR system that provides automated operator service AOS This automated operator assistance uses clear and concise professionally recorded voice prompts to establish call acceptance and assist inmates and called parties throughout the calling process Inmate access to a live operator is not allowed at any time gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 127 Technical Response When the called party answers the phone SCP s adva
25. Sales Engineer Network Sales Engineer for the Utah market for a full service competitive local exchange carrier CLEC As the SE Mr Nicholson worked alongside the 2 sales managers in charge ofthe 20 communication specialists His job function was to assist the sales force with pre sales technical support This was accomplished with training the sales team on current amp upcoming products accompanying sales on appointments designing solutions and training on post sale paperwork processes Nationwide Auto Glass Salt Lake City UT 1999 2001 Network Administrator Management ofa 120 dient network comprised of 10 locations connected via dedicated frame relay and VPN Internet connections Design and implementation offile and application server infrastructure consisting of Microsoft BackOffice and Citrix MetaFrame servers Design and implementation of network infrastructure including Micom routers Intel VPN gateways Cisco DSL routers and supporting fast ethernet hubs and switches Design and implementation of network security using Netopia firewall and dynamic network address translation Responsible for complete setup of new locations including ordering and configuring phone lines frame relay circuits routers computers phone systems and Internet connectivity Implementation and management of internet web presence and email utilizing Windows 2000 Server IIS 5 0 IMail 6 03 DNS Frontpage and Microsoft Exchange for over 30 domains and mult
26. September of 2004 Airman Leadership School McGhee Tyson Air National Guard Base Resume of Nicole Clark Page 2 of 3 Knoxville TN Completed on March of 2005 Associates of Human Resource Management Western lowa Tech Sioux City IA Current GPA of 3 6 Degree Expected on May of 2012 Resume of Nicole Clark Page 3 of 3 Greg Nicholson Regional Sales Support Specialist Summary Mr Nicholson has extensive working knowledge ofthe telecommunications and information technology industry with more than 14 years directly supporting customers and clients Experience Securus Technologies Inc Salt Lake City Utah 2010 to Present Regional Sales Support Specialist Sales Engineer Mr Nicholson provides direct hands on support product information systems integration support and advanced training for customers across the Northwest United States Telesphere Networks Ltd Salt Lake City UT 2008 2010 Network Sales Engineer Mr Nicholson was instrumental in building the Telesphere Salt Lake market including sourcing the original sales facility installing and supporting new customers training and mentoring new sales representatives and technicians and played a key role in the aesthetics and overall functionality of our new office His daily interaction with the direct and indirect sales channels provided the ability to develop strong relationships in the market with potential strategic partners and the means to maint
27. Ss SECURUS Secure Call Platform User Interface Sample Reports Sample Call Frequency Report Call Frequency Report an essential investigative report The report allows users to look up phone numbers in the system that have been called a certain number of times within a given time frame by using criteria such as threshold of the number of times a number was called international watched private termination category call type call status and date range Secure Call Platform Enter a threshold for the number of times a number was called to initiate the report Select date range and other criteria to narrow the results uius Call Frequency results display each dialed number meeting or exceeding the defined threshold By clicking on a frequency amount all call detail information for the calls are displayed PPIPPPPPIB pano Proprietary and Confidential Secure Call Platform User Interface Sample Reports Sample Custody Account Call Usage Report Custody Account Call Usage Report allows users to view how much time an inmate spends on the phone for a selected period and whether or not they speak to the called party right from an inmate s Custody Account record If required ful call detail reports are also avaliable by entering an inmate s name PIN or custody account number in the Call Detail Report Secure Call Platform View detailed Information about the inmates Custody
28. Technology Securus Word Spotting solution was developed specifically for the corrections environment As an experienced innovator Securus built and tested this technology in our development lab using real calls placed by real inmates with feedback and direction from real investigators This approach ensures that Shawnee County will be using a premier investigative tool with the best accuracy in the industry today SCP s Word Spotting features include A default dictionary of more than 7 500 search words that can be customized to meet the facility s needs including slang and jargon not found in standard dictionaries As security threat groups expand their code word vocabulary and new intelligence is gained new keywords can be added A user friendly interface where suspicious inmates or phone numbers can be selected for ongoing searches A Word Spotting search engine that automatically processes inmates or phone numbers with no additional involvement from facility staff Integrated reporting that allows users to identify calls where specified keywords were spoken Aunique feature that allows users to select suspicious recordings from the standard Call Detail Report and send them through the search engine with a single mouse click gt JUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services 146 Technical Response Securus Word Spotting Fully Integrated wit
29. The number can be configured as a number 4 or more digits in length Each inmate can be issued a secret PIN A common practice for issuing PINs is using a combination of fields such as all or a portion of the permanent inmate identifier plus a field that is only known to that inmate so the PIN can be secure Example last 4 digits of the jacket ID permanent inmate identifier and the birth month and day of the inmate Additionally if the JMS has the capability to randomly generate a PIN at the time of booking and will include it via the integration that could become the inmates secret PIN This option is beneficial because it enables the booking officer to easily communicate to the inmate what his or her PIN will be and not have to communicate later to the inmate his or her PIN The inmate would have immediate access to make a call using his secret PIN Securus is very flexible in this area and will accept any PIN SNDOC wishes to use This number can absolutely be configured to be required before an inmate can place calls through the SCP ms PIN Operations PIN operations through SCP are highly flexible Facilities have the ability to enable or disable PIN operations as needed at the facility inmate account or phone level For example facility personnel may choose to enable PIN operations for maximum security or long term areas and disable PIN operations for overnight work release or trustee areas SCP has no limit on the number of PIN
30. Threads product provides the means to answer these questions The unique algorithms used within Threads were designed by real investigators with many years of experience analyzing communications data and training other investigative units on how to analyze data Threads Designers Robert Lottero and Bryan Shouldice were directly involved in designing how Threads analyzes data Mr Lottero is a top expert in telephonic investigative analysis He leads a group that currently supports the U S Department of State Diplomatic Security Service DSS as a communications intelligence analyst Mr Lottero has been involved in criminal investigations counter terrorism investigations and counter intelligence operations for almost 30 years both as a contract analyst and as a sworn law enforcement officer He has provided investigative support to Federal Bureau of Investigation FBI Drug Enforcement Administration DEA Immigration and Naturalization Service INS U S Customs New York Police Department NYPD Mr Lottero writes a monthly article for the FBI detailing the latest communication and intelligence techniques that he has developed in his investigative work Bryan Shouldice is a 30 year veteran of law enforcement with proven expertise in major case management intelligence analysis and international experience in software development and implementation As a member of the Royal Canadian Mounted Police Mr Shouldice conducted major case investi
31. and 365 days a year To provide SNDOC with redundancy SCP writes all recorded calls to two separate Storage Area Networks using two separate connections to the different Storage Area Networks SCP also writes the recorded calls to offsite copies archived for disaster recovery purposes Securus SCP provides a unique set of features that uses advanced technology to store offender call recordings Traditional premises based calling platforms use local hard drives that may simply fail and are susceptible to local disasters such as floods tornadoes hurricanes and fires This created a need for manual backup schemes that are no longer necessary with SCP SCP uses SAN Storage Area Network storage A Storage Area Network SAN is a high speed special purpose network or sub network that interconnects different kinds of mass storage and shared storage devices such as disk arrays tape libraries optical jukeboxes etc with associated data servers The SAN architecture makes all storage devices available to all servers on LANs Local Area Networks or WANs Wide Area Networks The SAN solution not only delivers complete scalability for a facility s storage requirements but also supports disk mirroring backup and restore archival and retrieval of archived data data migration from one storage device to another and the sharing of data among different servers in a network As more storage devices are added to a SAN they too become accessibl
32. and builds a case and presentation view that can be used as evidence in a criminal trial Investigative Benefits for Shawnee County Cell Forensics Analysis Identify Accomplices Inmates contact people on the outside indirectly Identify who they are really contacting Identify linkages Identity an inmate s inner circle gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 145 Technical Response Identity associated gang members Identify inmates communication within jail Find unique patterns in communication data Combine all the data into a single system to analyze Harvest all of this information with enhanced reporting tools Securus Threads is an exclusive investigative technology that no other provider can offer to the correctional industry available for implementation in the second quarter of 2012 Threads will be available as an optional product and empowers Shawnee County with the latest in investigative technology and one of the most powerful tools in the intelligence community Word Spotting SCP s Word Spotting is an optional investigative tool that automatically finds specified keywords and short phrases within inmate conversations The financial impact is provided as required in Appendix A This technology not only speeds up investigations and reduces labor demands but also increases investigative capabilities Word Spotting
33. archiving and retrieving call recordings Today only one system has truly revolutionized inmate calling platforms technology The Securus Secure Call Platform SCP The Securus SCP is built on a centralized architecture where nearly all hardware and software is located in a carrier class data center offsite and outside of the facility Centralized Architecture Advantages SCP s centralized architecture delivers the following advantages gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 118 Technical Response 1 Enhanced performance and service for reduced inmate grievance and improved call uptime Better facility performance and service was at the heart of developing the industry s first centralized architecture platform SCP A centralized architecture virtually eliminates onsite equipment improving operations reducing downtime and protecting data With premised based platforms equipment is located at the facility any issues require time to send someone to the physical location leaving service down for hours or days With the elimination of most of this equipment SCP architecture improves time to repair Keeps phones operational and called parties satisfied SCP s central design also allows for easier installations and system growth With fewer onsite components and no need for onsite tuning system installs are easier to accomplish and can
34. both Keefe Commissary and New World Systems Securus will fully cooperate with SNDOC to automate the systems and pending commissary and banking cooperation sees no anticipated issues 11492 Vendor must establish necessary interface s with Keefe Commissary and New World Systems at no cost to Owner Read Agree and Will Comply Without Qualification All required interfaces with Keefe Commissary and New World System will be established at no cost to SNDOC 11 50 The ITS shall provide the inmate with the balance of their debit account at the time of the call Read Agree and Will Comply Without Qualification Inmates will hear their up to date account balance every time they place an outgoing Inmate Debit call 11 81 Vendor must provide information on how debit balances are handled upon inmates release Read Agree and Will Comply Without Qualification When an inmate is released from an SNDOC Detention Center the release information is transmitted to SCP The Inmate Debit account is closed in SCP and the remaining unused balance is made available for refund to the inmate Securus can remit the unused funds to SNDOC to be refunded to the inmate via SNDOC s refund process To further relieve SNDOC of cash handling Securus also has the ability to make refunds available to the inmates directly via Western Union s more than 46 000 nationwide retail locations Administration and Reporting 11 82 The System must prov
35. built to accommodate all users and ensure our customers always have the latest capabilities Also with centralized architecture adding extra capacity additional lines or more storage occurs seamlessly and often transparently since these updates occur in our data centers not in onsite facility closets or storage rooms 4 Anytime anywhere access for greater investigative efficiencies and increased operational command Modern communications technology provides users with features and functions that offer easy access increased mobility and greater flexibility SCP is no different Unlike many premised based systems SCP allows anytime anywhere access to system data Authorized users are able to access the platform through the S Gate customer interface 24 hours a day 7 days a week 365 days a year with any secure desktop computer and access to the internet This greatly improves the facility s investigative efficiencies and operational command With SCP authorized users have immediate real time control over telephones and all SCP administrative investigative and fraud management features and functions For example an investigator can manage call data monitor a conversation access statistical data or search call records all with a click of his or her mouse Anytime anywhere access also helps facilities communicate with each other track calling funding and visitation patterns and share information on offender activity A
36. cell How many free calls is the department currently processing Are these calls included in the call detail provided Unfortunately there are no specific numbers available to respond to this question The call detail provided only include calls for which revenues were collected In Appendix A there is a line for additional incentive In response to this is department looking for a signing bonus a specific hardware or technology offering or something else In discussions with vendors who were prior to the department s decision to issue an RFP making unsolicited contact with department representatives there were various pitches made regarding what that vendor brought to the table that makes it unique in the field Some of it was hardware some software Rather than issuing a specification that risked isolating vendors that are strong providers but may not have the specific thing to offer it was decided to allow any vendor with a specific and unique offering to pitch that as a significant enhancement beyond the terms of the base specifications Would department please provide the Standard Terms and Conditions referenced in Section 6 The terms are provided at pages 39 40 of the RFP document The title of that section is Attachment to Shawnee County Contract C 7 The fully formatted version of this with identical terms as listed in the RFP will be provided to the successful vendor to be executed and wil
37. description of why it no longer services the account This list should be in table form separated into the categories listed below Failure to fully disclose the information requested will be grounds for rejection of the Vendor s proposal or immediate termination of the resulting Contract if discovered subsequent to final award 8 4 2 1 Contracts terminated for cause 8 4 2 2 Contracts re bid prior to the expiration of the base contract period OR any optional extension periods allowable under the original agreement 8 4 2 3 Contracts re bid after expiration of all allowable extension periods W Read Agree and Will Comply Without Qualification Securus has provided this list in the envelope marked Proprietary and Confidential Materia in Attachment A of the required Attachments tab As a privately held corporation Securus has provided this information for the evaluators of Proposal 026 12 but consider this material to be highly confidential We respectfully request that it be removed from our proposal prior to making it publicly available after opening 85 Vendor Staff Experience List all personnel who would be involved with the installation service and customer support of the ITS 8 5 1 Ata minimum include individuals who would serve as the Account Manager Corporate Manager escalation point of contact and Installation Manager 852 Provide resumes indicating experience with inmate telephone services of similar size and
38. develops tests and implements all custom integrations with corrections industry and banking systems Our mission is to deliver fast and flexible solutions for our customers This process is incorporated into the overall Project Plan for the installation of the Securus SCP inmate telephone system Major milestones include Collect Preliminary Needs Requirements Contract Signed Finalized Requirements document Approved Scope Statement Finalize Design Document Schedule Customer Implementation Develop Custom Integration Solution Test Custom Integration Solution Implement Custom Integration Solution Customer Approval and Sign off PIN Generation SCP enables facilities to setup Personal Identification Numbers PINs for each inmate The system can be configured to require inmates to enter in their PIN prior to making a phone call gt RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services s Technical Response PIN generation may occur by Securus uploading files provided from your JMS provider and or Commissary using Securus E Imports application or a custom integration from our Integration Team or by manual input through the SCP user interface PIN numbers are created by linking an inmate s Custody Account all the information about an inmate plus information such as call schedule call durations and more to an inmate s PIN number
39. evidence is gathered shared and used in the investigation and prosecution process The Investigator Pro system provides the highest level of integrity efficiency and demonstrated effectiveness as an evidence case management tool One of the modules of the system is the CallPlayer Pro This playback system gives you the power to play and annotate calls faster with less duplication of effort Not only will the Investigator Pro assist investigators in identifying which calls should be targeted to review it also provides a sophisticated playback system with the power to play and annotate calls faster with less duplication of effort The system provides the following features Ability to separate recorded voices and select only one voice to play back at a time sees epi aN Gaco a 7 Bibi S Dan merh in node ANS bon PETEA sares ime along emoe posune ceata aii ro iine toner deban oso reste and cont ene savings Report feature allows for supervisory oversight accountability and assessment of your staff s investigative skills and activities Investigator Pro s advanced voice identification technology was originally developed for the U S Department of Defense for covert surveillance Before its development no technology existed that was capable of performing the type of advanced surveillance functions to meet their needs To solve this problem the Department of Defense approached the Massachusetts Institute of Technology
40. exposed wiring is permitted Any wiring infrastructure installed by Vendor becomes property of the Owner upon termination or expiration of the Contract Read Agree and Will Comply Without Qualification gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 55 Technical Response 11 8 Vendor must use new materials for any new wiring which must be marked clearly and legibly at both ends and meet current Electronic Institutional Association Telephone Institutional Association EIA TIA specifications Read Agree and Will Comply Without Qualification 11 6 Vendor must repair any damage to Owner property incurred during the Contract to original condition W Read Agree and Will Comply Without Qualification 117 Vendor must install adequate surge and lightning protection equipment on all lines for the ITS WW Read Agree and Will Comply Without Qualification SCP is a fully self contained digital switching system requiring minimal AC power If local power fails the uninterruptible power supply UPS maintains system power allowing calls to complete The UPS ensures complete operation of the phone system including recording and network services for a minimum of 15 minutes All UPS equipment provides power conditioning and an additional layer of surge protection 11 8 Vendor must provide new telephone equipment that is completely operational at
41. external sources of data This search process is unique in the industry providing the most responsive BNA information possible When the search finds a positive match for a destination phone number a pop up box will appear on the screen describing phone number s billing name biling address and the date the number was last verified in the system Unlike other similar tools in the industry today Securus fully integrated BNA look up feature will be provided to SNDOC at no additional cost BNA lookup was designed to allow users with the flexibility to access the results from anywhere the number exists in the system such as Call detail reports Blocked number lists Global allowed lists Call frequency reports BNA search screen a dedicated BNA investigative tool 11 30 Initial Prepaid Collect account setup for called parties must occur by intemet or live agent and include collection of BNA information that is verified against secondary data such as credit card information or photo identification Detail how BNA information is verified WY Read Agree and Will Comply Without Qualification When a prepaid account is set up Securus does BNA dips to validate identity of the individual creating the account As the largest service provider of inmate communications in the industry we have vast databases of payment information along with agreements with multiple providers in the unlikely event we don t already have informatio
42. from free open and competitive proposing among all vendors This Request for Quotation responses thereto and any contract documents will be governed by the law of the State of Kansas Any dispute arising out of the same will be litigated only within the courts of the State of Kansas Vendor agrees that all data documents and information regardless of form that is generated as a result of this Request for Quotation are the property of Shawnee County The County shall not be liable to reimburse any vendor for the costs of creating compiling or delivering the same to the County The County is exempt from the payment of Federal and excise taxes and from Kansas sales tax Shawnee County Deparment of Corrections Inmate Telephone Services Request For Proposal Quotation No 028 12 Date Mailed 34 13 12 Closing 2 00pm 06 092 AL bids received ca ae bofore the specified hi clining nie and date sha ae publics opened rud uud end properly zexctdod oia The bid tabulacsn sheet Sabeequent lu the oid pwning al hideshalt ke cherouwly evaluated and a determination cand wt o heit comptianse wira eppleztl spooifiostions The eppropriate Conary deparnment ens ond Uke arcz eetor eninge az spplicaale shal mae this determination jointly Tips eonypletiom nf the above determination an analysis ofall bids subisted shac be prepsesd and formalry prcsertsd lo the Dour vi Couaty Cuaauissioues i acceptance ard appro of te Imvostond or esr b
43. fully educated enrolls the inmate into the system The initial voiceprint becomes the basis for the inmate s personal voice verification fle This method of identification can be used in different parts of the prison and follows the inmate during transfers After the inmate has registered the inmate enters his or her PIN and then the system prompts the inmate for his or her name The inmate can be asked to repeat his or her name if the register of the inmate s voice does not appear the same Inmate voice matches usually take less than a second to be approved Upon approval the inmate can place his or her call Identity and Voice Verification Securus Voice Biometric technology verifies an inmate s identity by cross matching the inmate voice with the inmate PIN for a two step verification process and added security of the inmate telephones The system validates the inmate identity before allowing them to place a call The system validates their voice multiple times during enrollment as well as when placing a call so as to not only go off the inmate name recording as their voice can also validate their voice against them saying their facility or any other message as determined by the department If the spoken voice does not match the initial voiceprint stored in the inmate verification file the call is blocked RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS CST Inmate Telephone Services 69 Technic
44. inmate call recordings made through the ITS SY platform This patented security feature he chain of Svidence is a key component of the SCP and is automatically included in all SCP installations The chain of evidence prevents tampering of the call detail record and the call recording and Nu encrypts time stamps and verifies the authenticity of each recording Securus goal in creating a system that ensures the security of the call recordings was to meet or exceed the Rules of Evidence used in state and federal courts for the admissibility and authenticity required in a court of law to support a conviction It was the rigor of these standards to which we developed the SCP s chain of evidence In addition to the chain of evidence provided through SCP Securus will provide expert staff to testify at no cost to SNDOC on the authenticity of the call recordings made on SCP 1147 Assign and use PIN management with the inmate telephone system and require entry of a valid PIN prior to attempting a call Integration with or fle sharing from Owner s Offender Management System OMS is required to automate the PIN assignment process Owner currently utilizes the New World Systems OMS W Read Agree and Will Comply Without Qualification gt securus Shawnee County Department of Corrections Request for Proposal JHUS 026 12 for Inmate Telephone Services 96 Technical Response SCP will use Personal Identifier Numbe
45. into Threads and could be available at Shawnee County s fingertips Powerful Accurate Easy to Use Threads is a powerful accurate easy to use intuitive tools that will automatically analyze investigative data such as inmate communication records public phone records and data from confiscated cell phones to automatically generate focused leads for investigators Leads can gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 143 Technical Response include suspicious calling patterns inner circles communication events to numbers on a bounce list associations between multiple inmates their correlation to called parties and much more Additionally this powerful software provides dayroom based analysis that discovers leads irrespective of the PIN number being used by the inmate and common contact reporting showing inmates who are facilitating communications between different areas of the institution Shawnee County investigative staff can easily uncover patterns of fraternization between inmates and correctional officers discover common contacts between inmates and called parties and customize the information and reporting to fiter out irrelevant calls such as girlfriends or legal counsel from analysis Threads wil detect criminal organizations being run from within jail detect three way calling patterns when multiple inmates are talking to one c
46. law enforcement communities Securus is headquartered in Dallas TX including four regional offices in the Dallas metro area as well as one in Atlanta GA For more information please visit the Securus website at www securustech net gt SECURUS Attachment C Shawnee County Implementation Schedule TD esame Duis Sur Tn 0 Securus Shawnee County S amp 3days F 8VI2 ThuTH9 12 T SECURUS Installation Project Plan Shawnee County 3463days FHGVI2 Thu 7 1912 z Project Initiation Phase 3 75 days Fri6 t2 Wed 6 6 12 3 Contract Execution 375days Fri6iti2 Wed 6 6 12 7 Arrango kick off meeting with Securus Project Team 2hs FiBUI2 F62 5 Project Manager introduction with Shawnee County Team conference call 038days Frisii Fri 6 2 Identify point of contact and contact information Thy Fee FA 6772 7 Faciliy address verification and telecom demarcation verification 2hs Fienna Fierta 8 Kick Off meeting with Shawnee County Team amp Securus Account Team 138days Mon 6 4 12 Tue 6 5 12 3 Review 1 38 days Mon 6 4 12 Tue 6 5 12 T Project Team structure for Securus and Shawnee County Team 2hs Mon 6 4 12 Mon 64 12 T Preliminary project plan amp implementation schedule 2hrs Mon 6 4 12 Mon 64 12 Establish meeting schedule and communication plans Thr Mon 644 12 Mon 6 4 12 Review fold service access scheduing amp telecom vendor scheduling options 2hs MonSA 2 Tue 65 12 Distribution of informational teratur
47. members of the County s team to ensure that your needs and concerns are driving our daily tasks Nicole Clark will serve as the lead Account Manager for Shawnee County Ms Clark will also provide you with new options and services as they become available and will consistently work with the staff at the County to help identify new ways to help the staff of the jail with core issues such as safety efficiency and public relations Bob Tritsch is the Field Service Technician FST for Shawnee County All of our FSTs have been thoroughly trained on all of the Securus equipment This includes but is not limited to 40 hours training on all Securus platforms This training is conducted in our training labs located in Carrollton Texas Additionally all technicians undergo annual training on OSHA requirements ESD and safety in facilities The key personnel assigned to the Shawnee County program are Nicole Clark Account Manager will serve as the primary point of contact for Shawnee County Greg Nicholson Regional Sales Support Specialist Ron Davis Sales Vice President Lori Ventura Implementation Manager Aaron Bacher Field Service Regional Manager Buck Ryan Field Service Manager Bob Tritsch Field Service Technician gt RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services 28 Technical Response Please refer to Attachment F for resumes
48. occur in real time The Securus Network Operations Center NOC also provides centralized monitoring of all call traffic and the necessary reporting to determine if an increase or decrease in the number of telephones or capacity is needed SCP s centralized architecture simplifies network management speeding fault isolation which removes the need to dispatch technicians to reboot the system This improves the logistics and efficiency of technical support and reduces maintenance problems Proactive system monitoring and support means fewer visits to the site and less demand for staff support 2 Improved call quality for more effective investigations Poor call quality negatively affects the daily operations of correctional services And while inadequate quality is rarely a factor in an outside caller s buying decision it can become a significant barrier to completing more calls Poor call quality creates a number of problems Garbled or unclear transmissions reduce the effectiveness of investigations Unclear communications with inmates or called parties reduces user satisfaction and often leads to hostility or complaints Anything less than crystal clear communications reduces the facility s ability to detect and prevent fraud Analog transport systems can be slow and prone to noise and static interruptions The effect on a phone conversation is oftentimes garbled conversations SCP s fully digital system provides clear deliver
49. of key personnel listed above 8 6 Vendor Experience with Video Visitation Describe Vendor s capacity to provide Owner with a comprehensive video visitation system that utilizes web based communications as well as local area network communications for on site and off site visitation options W Read Agree and Will Comply Without Qualification Securus has shown tremendous foresight with our incorporation of Securus Video Visitation into our service and support infrastructure for inmate telephone services As an inmate telephone communications provider Securus is aware of our role as a revenue generator and in this difficult economic climate understands the benefit of incorporating video visitation into our product offering This allows agencies like Shawnee County to take full advantage of the efficiencies of video visitation while avoiding the high costs of its implementation As a result there is no vendor in the industry more prepared and capable of to achieve and exceed the goals Shawnee County has for video visitation implementation Securus recognizes that there is more to implementation of video visitation than just providing stations that allow end users to communicate without staff intervention Through our experience implementing the Securus Call Platform SCP inmate communications system for more than 1 600 customers Securus understands the industry s need for visitation solutions that support a broad spectrum of
50. or non PIN inmate telephones operating at the facility For those phones that have been programmed for PIN operations each inmate must enter their PIN before making a telephone call By using their PIN they create an audit trail that that shows authorized personnel the inmate that placed the call the date and time of the call and the number that was dialed PINs also enable facility staff to authorize or restrict specific inmates from calling specific numbers PIN Restrictions Once PINs are configured they can be used to restrict inmate calls This can be accomplished at the facility phone or inmate account level For example facilities are able to identify and lock PINs to a phone or group of phones within a facility Site administrators also have the ability to transfer PINS or a single PIN when inmates change housing units Transferring PINs can also be automated through our data import application Importing JMS Data The Securus SCP system has the capability to interface with the Facilty s booking ail management system JMS so that the inmate PINs can be automatically transferred activated gt RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 126 12 for Inmate Telephone Services 98 Technical Response and deactivated in the inmate telephone system based on the inmate s status If an inmate is released the inmates PIN information is stored and can be reactivated along with call detail
51. owned systems shared databases and with more than 110 vendors worldwide Securus technology is flexible and does not mandate rigid specifications when working with facility owned systems JMS OMS Commissary and Vendors etc Securus wil fully cooperate with SNDOC to automate the systems The most common technologies Securus is able to integrate with your system include HTTP FTP push or pull of files in any textual format SOAP Web Services JSON XML RPC and TCP Sockets All of these methods are performed over a secure connection Securus is able to transform your data format for insertion into our platform negating the need for costly code modifications to your system Securus integration engineers will consult with your facilities IT department or system provider to determine the best integration strategy for your specific application Securus Integration Process The dedicated Securus Integration team is the exclusive team that designs develops tests and implements all custom integrations with corrections industry and banking systems Our mission is to deliver fast and flexible solutions for our customers This process is incorporated into the overall Project Plan for the installation of the Securus SCP inmate telephone system Major milestones include Collect Preliminary Needs Requirements Contract Signed Finalized Requirements document Approved Scope Statement Finalize Design Document Schedule Customer Implemen
52. recordings that were submitted for Word Spotting processing with select criteria Because Word Spotting is fully integrated with SCP this report can be run right from the SCP user interface Secure Call Platform Word Sporting Sen Enter criteria to narrow the search Users can even search by the suspected key word flagged within the call View details of the report including flagged word and the point in the call the word was flagged listen to the call download the call or export the call 4 12 2012 gt SECURUS Secure Cal Patto User Interface Sample Reports Sample Comprehensive System Log Search Comprehensive System Log Search can be used by administrators to monitor the changes that have been made to the system Administrators can use search criteria such as username name and date range to narrow their search The tool also has the ability to omit changes made to the system through automated changes to narrow results to changes made by personnel Secure Calf Platform Fas Rouena amb 99001 Comprehensive System Log Search 411212012 Proprietary and Confidential Secure Call Platform User Interface Sample Reports Sample Management Level Change Log Report Management Level Change Log Report can be used by administrators to monitor the changes made to features at each of the management levels Administrators can use search criteria such as username name and date range to narrow th
53. services We have listened to our customers visitation challenges and as a result developed our own advanced system through our purchase of Primonics Inc who has been providing this technology to County s just ike SNDOC for approximately five years please see our Press Release as Attachment B in the Attachments tab Securus Announces Its Video Services to the Corrections Industry Securus can provide SNDOC with the option of video visitation solutions for either on site or off site applications through our own Securus Video Visitation Securus Video Visitation was designed with our customers needs in mind keeping facilities like SNDOC at the leading edge of technology creating more ways for improving efficiency increased security and revenue growth Securus Video Visitation Overview Securus state of the art Securus Video Visitation enables facilities to conduct visitations safely securely and with fewer burdens on staff This advanced optional solution can provide SNDOC with multiple benefits including Enhance facility security by reducing the possibilty of inmate confrontation Enhance facility operations RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services 29 Technical Response Improve the ability of the inmate to communicate with legal representation bail bond family and any other persons authorized by Shawnee administration Redu
54. technology and the benefits that come with them Over the past 20 years Securus has spent more than 100 million dollars and devoted 300 000 man hours developing our advanced network platform We lead the industry in innovation with over 85 patents almost 4 times as many as all other providers combined Our focus at developing and offering this new technology to you is to help you 1 safeguard your community by preventing and solving crimes 2 increase revenue to you to fund your programs or budget and 3 improve your operations by enhancing your staff productivity Ongoing Investment We continue to re invest in our people platforms and products As evidence we commit an average of 10 million each year to advance our industry leading capabilities No competitor can match our level of re investment In fact 10 million dollars of annual capital investment is more than most of our competitors annual income Securus invests our eamings back into the business back to you 11 59 3 Describe your system architecture including diagrams as appropriate WY Read Agree and Will Comply Without Qualification In the past 30 years inmate telephone systems have evolved from traditional payphones to complex hardware and software platforms that go beyond just completing phone calls Through this evolution the primary systems consisted of on premise hardware equipment housed in closets or storage space with laptop and tape drives for
55. the loss of commercial power no change in the operational characteristics of the system will occur If commercial power is not restored prior to exhausting UPS power the system terminates all calls in progress and shuts down If commercial power is restored prior to exhausting UPS power no change in the operational characteristics of the system occurs 11 88 The ITS must ensure positive acceptance by the Called Party prior to incurring charges including both touch tone and rotary telephones Voice recognition or passive acceptance are NOT acceptable methods of acceptance No calls may incur charges unless positively accepted by the Called Party Describe how your proposed system meets this requirement M Read Agree and Will Comply Without Qualification For called parties with touch tone phones SCP requires active called party acceptance for calls to take place When the called party answers the phone SCP s answer detection triggers the call acceptance voice message This message announces the inmate s call and asks the called party to accept or reject the charges of a collect call The called party is instructed to dial a single digit on his or her own telephone instrument to accept the collect call charges or hang up to disconnect the call and refuse charges SCP completes a call only after it detects positive acceptance by the called party The mandatory method for call acceptance is dual tone multi frequency DTMF as it i
56. to provide our proposal to Shawnee County Securus has spent over 25 years committed to becoming the premier inmate lelecommunications provider We will strive to grow our partnership with the following proposal that will demonstrate Securus will provide Shawnee County with the industry s premier VOIP calling platform that will deliver state of the art calling solutions both today and into the future I Securus will deploy the very best technology that will deliver the most advanced investigative solutions now and into the future Wi Shawnee County will be backed by an unmatched service and support team that directly Supports your account IV Securus has the call completion capability and financial strength to deliver the best total financial package Tremendous National and State Presence Serving approximately 2 200 correctional facilities and 850 000 inmates including 53 counties in Kansas makes Securus the largest independent provider of inmate telecommunications services to correctional facilities in the United States and Canada By developing and owning more than 85 technology patents today along with approximately 35 patents pending with the U S Patent Office Securus is without a doubt the leading technology innovator in our industry and has been providing inmate telephone system services for more than 25 years Virtually every large inmate telecom provider in our industry uses our patent technology under our license agreements
57. well in 2009 Securus successfully completed an American Institute of Certified Public Accountants Statement on Auditing Standards No 70 SAS 70 gt Shawnee County Department of Corrections Request for Proposal ED SECURUS 26 12 for Inmate Telephone Services 19 Technical Response certification now known as SOC 1 An SOC 1 certification indicates that an independent accounting and auditing firm completed a comprehensive and in depth evaluation and testing of Securus internal controls and related activities This certification confirms that the company has effective controls and safeguards in place to manage information and data belonging to its customers An SOC 1 report reinforces to correctional facilities and their auditors that Securus has the necessary controls in place to manage this critical information Over the past 20 years Securus has spent over 100 million dollars and devoted 300 000 man hours developing an advanced packet based network platform that provides many cost and service advantages to its customers We are in the process of transitioning our customers to this advanced platform from legacy or inferior premise based systems that many of our competitors continue to use Securus wins new customers and retains existing customers not only because of its capabilities reflected above but also because of its strong reputation in the industry of assisting law enforcement officials with preventing and solving crim
58. 000 inmates are served by Securus at these facilities In Kansas Securus currently serves 53 Counties making it the largest vendor of these services to Kansas Counties Shawnee County can benefit from the largest service and support infrastructure within the State while taking advantage of the largest Research and Development team in the industry We have also successfully installed our best in class Secure Call Platform SCP the same platform proposed to Shawnee County Department of Corrections to over 1 600 customers and continue to convert 300 of our customers annually to this state of the art calling platform A recognized leader for more than 25 years in providing comprehensive innovative technical solutions and responsive customer service Securus sole focus is the specialized needs of the corrections and law enforcement communities Securus national presence is reflected in the following figure gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 25 Technical Response and more than 850 000 inm In the state Department of Corrections DOC space Securus currently serves 10 of the 50 DOCs in the United States including such states as Texas Florida Arizona Missouri Maryland Kentucky North Dakota Alaska New Mexico and Wisconsin We also serve many mega county facilities that house thousands of inmates including Cook County IL Broward Count
59. 11 54 The System must provide accurate summary revenue Reports must include all call types collect Prepaid Collect and debit debit card and must reflect the total revenue for each call type subtotaled by tariff type local IntraLATA InterLATA Interstate and International UV Read Agree and Will Comply Without Qualification Securus will provide accurate summary revenue reports through our Facility Portal These reports can be accessed anytime anywhere by authorized SNDOC users and include call types total revenue for call type and subtotals for tariff types The Facility Portal allows all facility customers to gain access to their commission reports revenue reports investigative tools trouble ticket system and a wide variety of ather time savings and revenue generating features and services These tools provide unmatched visibility into financial and operational performance while automating administrative tasks No other inmate telephone services provider offers the breadth and versatility in one package provided by Securus Facility Portal which complements our Secure Call Platform SCP in the information it provides and the functionality it offers gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services o Technical Response Facility Portal Dashboard Proprietary and Confidential SECURUS In additional the Securus Facility Portal a
60. 12 Mon 6 18 12 Engineering Schematics Bill of Materials and Manual of Procedure MOP Updates 525days Mon 6 18 12 Mon 6125 12 Produce amp execute change orders f necessary hrs Mon 6 18 12 Tue 6 19 12 3 Produce SCP Debit integration and Test Plan Ahes Tuo 61912 Tue 6 19 12 5 Produce finalized engineering and MOP documentation 1day Tue 6 19 12 Wed 6 20 12 EJ Host Securus Project Team review meeting to review updated MOP and timelines iday Mon 626 12 Mon 6 25 12 3r re install Preparation 163days Tue 6 26 12 Wed 6 27 12 EJ SCP Customer Provisioning 163days Tue 6 26 12 Wed 6 27 12 3 Provisioning requirementsifeatures or each Sita ITS Shawnee County Configuration hrs Tue 62612 Tue 8 26 12 Page Y Task nas Dus mur Fun 3 Submit Shawnee County Configurations ta Instali Suppor Th Tue 66 12 Tue S212 a Equipment Provisionad o Site equiromoris featuros hve Tuo 6 26 12 Wed 6727712 a Quality Control Checkpoint Shawnee County Provisioning 4hrs Wed 627 12 Wed 627 12 43 Project Execution Phase 27days TueS232 Thu 7 19 12 a Local Exchange Carrier LEC access for MPLS T1 installation 4days Tue 62612 Mon 7 2 12 Conf LEC access schedules with Shawnee County Team contacts LEC access only Securus 1day Tue 626 12 Wed 627 12 Technicians not required to be onsite DSL Installations Tday F 8292 Mon 77012 ar Securus amp Shawnee County Team Project Team Meeting Touch Point Installation 35
61. 22 2012 Securus Technologies ne M gh reserves Technical Response 11 60 Data storage CDRs and Call Recordings must be stored On Line for the life of the contract in addition to being made available per requirements in section 7 4 Transition Services Alternate proposals of archive storage are not acceptable Read Agree and Will Comply Without Qualification Securus will store CDRs and call recordings for SNDOC online for the life of the contract in accordance with the requirements of this RFP Call Detail Record Storage Securus provides a secure centralized System Database for call detail records that are replicated to many other systems within the Securus network including the rating and billing database This feature is designed to prevent loss of data Securus SCP has the capacity to store multiple years of call data as required by the facility Securus uses Oracle for its database file structure Oracle Database delivers economies of Scale on easily managed grids making it easier to Reduce downtime with maximum availability architecture Partition and compress data to run queries faster Securely protect and audit data and enable total recall of data Make productive use of standby resources Oracle simplifies the process of linking data in multiple tables This is a key feature of a relational database management system or RDBMS Storing data in multiple tables enables Securus to define relationsh
62. 851 N Dallas Parkway Suite 600 Dallas Texas 75254 972 277 0309 rrubyrle eecumstech net CURLS Shawnee County Department of Corrections Request for Proposal ED SECIE SIE for Inmate Telephone Services 2 sacan chro Inc hse Table of Contents Request for Quotation Cover Letter Table of Contents Executive Summary Response Format and Content id Decision Criteria itt Technical Response 13 6 Standard Terms and Conditions 13 7 Specific Terms And Conditions 14 8 Vendor Qualifications and Experience 2 AB 9 Installation Requirements i 35 10 Service And Support Requirements h 42 11 Technical Requirements And Specifications 5 55 12 Call Rating And Commission Accountability 5 149 Exceptions n 151 Attachments 152 Attachment A Proprietary and Confidential Information Securus Litigation Summary Securus Audited 2009 2010 and 2011 Financial Statement Securus Customer List Attachment B Securus Press Release Video Services Attachment C Shawnee County Implementation Schedule Attachment D Certification to do Business in the State of Kansas Attachment E Sample SCP Reports Attachment F Resumes of Key Personnel Attachment G Acknowledgement of Addendum 1 SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services Executive Summary Securus Technologies Inc Securus is pleased
63. ANTAEH fhis system at more than 1 600 facilities With our unique abilty to upgrade the system as technology advances SCP provides you with Sigs esse too roy wou delay nd winot acc Confusion and labor Our proposal is fundamentally supported by our patented SCP This architecture is designed exclusively for the correctional industry and offers an integrated adaptable highly reliable framework to deliver mission critical inmate calling system applications The advantages of SCP derive primarily from its carrier class centralized architecture All centralized platforms are not created equal many centralized platforms are simply premises based systems that have been moved to a central location SCP s centralized architecture features Minimal on site equipment which allows us to i expedite installations due to fewer components and minimal needs for on site work i reduce time to repair and i ensure call recordings are protected and are backed up Scalable system design which allows us to i update functionality with ease and with minimal disruption i turn up new sites with ease ii keep all sites on same software releases iv standardize training and avoid unnecessary end user confusion and v RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services 126 Technical Response make sure sites always have the latest technology for call management
64. All prices and conditions must be shown Additions or conditions not shown on this bid will not be allowed Contracts or purchase orders resulting from this quotation may not be assigned without written prior consent of the Purchasing Division The Purchasing Division reserves the right to accept or reject any part of or all of any bid or proposal All prices quoted are to be less Federal Excise Tax and Kansas Sales Tax Failure to respond to RFQ may result in termination of future mailings Price quoted shall remain firm for thirty 30 days after bid closing date M AND DESCRIPTION Shawnee County is soliciting sealed bids for the inmate phone services per the following minimum specifications Bid results will not be given over the telephone Results may be obtained by attending the public bid opening or by sending a self addressed stamped envelope to the Purchasing Division with your request for bid tabulation NOTE If your company resides in a locale which has a local preference law please state what that preference is wor If there is no preference in your locale please answer by stating NONE FAILURE TO RESPOND TO THIS PART OF THE SPECIFICATION MAY RESULT IN REJECTION OF YOUR BID Quotation No 026 12 Date Mailed 04 13 12 Closing 2 00 pm 05 09 12 NONDISCRIMINATION Shawnee County is committed to the concept of equal employment opportunity All bidders and contractors are expected to comply with the provisions of
65. CP user interface or by calling Securus Technical Support directly All blocked numbers have an associated Note field stored in the blocked number database to record specific information for future reference Globally Allowed Numbers Using the same technique as global blocking tables global allowed lists are imported from the existing system or a special list such as a list of attorney numbers provided by the State BAR Association into the SCP database before installation These calls can be programmed with special designations For example global allowed numbers marked as private will not be monitored or recorded Facilities typically designate private calls to attorneys religious advisors and physicians Personal Allowed Number List The Personal Allowed Number PAN feature in SCP provides an inmate approved calling list PAN restricts inmate calling to only those numbers included on their list The PAN list may also be used to block certain numbers from individual inmates Calls made from the inmates Personal Allowed List are monitored and recorded However regardless of a PAN list the system also provides the inmate with the ability to make attorney calls or other allowed called placed on the global allowed list Securus built this feature specifically for the corrections industry with the awareness that each facility has unique needs for implementing allowed calling lists SCP s PAN feature was designed with flexibility in min
66. Change Log Search PACU REACH CATER moc s ano2 Proprietary and Confidential Secure Call Platform User Interface Sample Reports Sample User Management Change Log Report User Management Change Log Report allows administrators to review changes made to the account by selected users Secure Call Platform Fs ng or BOO User Mgmt Change Log Search 411272012 Proprietary and Confidential Secure Call Platform User Interface Sample Reports Sample Security Template Change Log Report Security Template Change Log Report allows administrators to review modifications made to security template Users can narrow thelr search by using criteria such as username name phone number and date range Secure Call Platform X Secunty Template Change Log Search 411212012 Proprietary and Confidential Secure Call Platform User Interface Sample Reports Sample System Access Log Report System Access Log Report allows administrators to manage user access by reporting lists of system users by date range Users can narrow their search by using criteria such as username name and date range Secure Call Platform System Access Log Search 411212012 Proprietary and Confidential Secure Call Platform User Interface Sample Reports Sample Recording Audit Log Report Recording Audit Log Report allows administrators to report and manage all activity for recording usa
67. Comply without Qualification 7 1 1 A person authorized to contractually obligate the Vendor shall sign the proposal and any ensuing communications as well as the final Contract and any ensuing amendments Read Agree and Will Comply without Qualification 7 1 2 Any provision contained in this REP the proposal of Vendor in response to this RFP any ensuing clarifications or other communications except where expressly overridden in the terms of the final contract shall be considered binding between the contracting parties Read Agree and Will Comply without Qualification 7 2 Contract Term Any Contract awarded as a result of this RFP shall remain in effect for a period of five 5 years from date of system installation Upon expiration of the initial term this agreement may be renewed for up to two 2 additional one 1 year terms by mutual agreement of the Parties Notice to extend under this provision shall be provided to the contractor no less than sixty 60 days prior to the expiration date WM Read Agree and Will Comply without Qualification 73 Contract Termination Per Owner rules Note ITS installations require significant up front investment Termination for Convenience clauses impose risk on Vendors that will be priced in to the final financial offer W Read Agree and Will Comply without Qualification gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Teleph
68. EXHIBIT 5 Rind COPY An RFP Solution Presented Expressly for Shawnee County Department of Corrections RFP 026 12 Inmate Telephone Services May 9 2012 by 2 00 PM Presented to Shawnee County Purchasing Department Attn Michele Hanshaw 200 SE 7ths Street Suite B27 Topeka KS 66603 3932 Presented by Nicole Clark Account Manager Tel 712 898 4722 Securus Technologies Inc 14651 Dallas Parkway Ste 600 Dallas TX 75254 SECURUS ra An RFP Solution Presented Expressly for Shawnee County Department of Corrections RFP 026 12 Inmate Telephone Services May 9 2012 by 2 00 PM Presented to Shawnee County Purchasing Department Attn Michele Hanshaw 200 SE 7 Street Suite B27 Topeka KS 66603 3932 Presented by Nicole Clark Account Manager Tel 712 898 4722 Securus Technologies Inc 14651 Dallas Parkway Ste 600 Dallas TX 75254 SECURUS REQUEST FOR QUOTATION SUBMIT BID TO PURCHASING DIVISION SHAWNEE COUNTY COURTHOUSE Room B 27 Topeka Kansas 66603 QUOTATION NO 026 12 VENDOR_securus technologies tne DATE MAILED 04 13 12 ADDRESSises1 Daiias Pkwy Ste 600 Dalias TK CLOSING 240PM 05 09 12 PHONE s 00 TUE THIS IS NOT AN ORDER In communications always refer to the above quotation number In order to receive consideration one copy of this request for quotation with your bid properly filled in must be signed and returned by the specified closing date
69. K S A 44 1030 and 44 1031 copies of which are attached and shall be a part of this contract and other applicable Federal and Kansas laws governing equal employment opportunity In accordance with K S A 44 1030 vendor hereby agrees to the following A He or she will observe the provision of the Kansas Commission on Human Rights and will not discriminate against any person in the performance of work under the present contract because of race religion color sex national origin ancestry or physical disability B In all solicitations or advertisements for employees he or she will include the phrase Equal Opportunity Employer or a similar phrase to be approved by the Kansas Commission on Human Rights C If he or she fails to comply with the manner in which he or she will be deemed to have breached the present contract and it may be canceled terminated or suspended in whole or in part by Shawnee County Kansas D If he or she is found guilty of a violation of the Kansas Act Against Human Rights under a decision or order of the Kansas Commission on Human Rights which has become final he or she will be deemed to have breached the present contract and it may be canceled terminated or suspended in whole or in part by Shawnee County Kansas and E He or she will include the provisions of subsections a through d inclusively of this paragraph in every subcontract or purchase order so that such provision will be
70. LLAS TX PRNewswire Securus Technologies Inc a leading provider of inmate communication services and investigative technologies today introduced Securus Video Visitation This revolutionary service is provided to correctional facilities and allows friends family members attorneys and public officials to schedule and participate in visitation sessions with an Inmate from any PC connected to the internet This announcement marks the integration of the newly acquired Primonics video visitation system ushering in an Industry transition from traditional in person visits to a more convenient and secure remote video visit We re excited to deliver Securus Video Visitation to the market alongside Secure Call Platform SCP supported by the industry s best customer service organization said Russell Roberts Vice President of Marketing and Strategy for Securus Our Video Visitation system will help our facility customers provide scheduling reduce current visitation traffic and increase safety For inmates and friends and family we already see visitation hours expanded when introducing web based visitation The cost of parking which can be upwards of 15 per day in addition to increased gas prices and unpaid time off work can cause unnecessary financial challenges for those currently participating in traditional in person visitation today sald Matthew Smith Manager of Product Management for Securus Securus Video Visitation solves the
71. NI equipment PBX installation and programming and maintenance Performed all management functions for the business Supervised all employees Made the customer calls to get the contracts quoted and designed the Resume of Buck Ryan Page 2 of 3 Experience project installations or reconfigurations Broadfoot Communications Gt Bend KS Nov 1978 June 1983 Co Owner of Company Supervised installed various SXS telephone switching systems Coordinated jobs with independent companies management personnel to design the installation and reconfiguration of projects Contel of Kansas Hesston KS June 1976 Nov 1978 Central Office Technician Scheduled and applied preventive maintenance practices over five Central Offices and one PABX Included N2 and N3 toll carrier facilities and repeater span lines Broadfoot Communications Gt Bend KS Nov 1973 May 1976 Installer Installed and tested per engineers specifications various telephone switching and traffic monitoring equipment Stromberg Carlson Automatic Electric SXS ITT Step by Step Alston Traffic Scanner Subscriber Carrier Terminals Certifications Lynch T 1 Carrier Northern Telecom FMT 150 Fiber Mux Equipment ITEC EMS switching equipment and Stromberg Carlson SXS switching equipment Education Agilent Technologies February 2004 H2293A Fundamentals of Gas Chromatography Web based Training Bachelor of Science Business 1971
72. Securus Video Visitation or for the Secure Call Platform SCP Other vendors will form partnerships that often result in a disjointed confusing effort to achieve results These vendors whether formed via partnerships or as a proposed sole source do not have the customer service capabilities of Securus and are adjusting on the fly At Home Remote Video Visitation This method allows remote visitors such as friends and family bail bondsmen probation officers and attorneys to securely communicate with inmates from outside the aos facility via a broadband Internet connection rata Remote visitors access Securus Video Visitation through aS Ss the www securustech net website The visitor selects the facility and inmate they would like to visit The visitor is able to do the following Rus Shawnee County Department of Corrections Request for Proposal ED SECURUS 26 12 for Inmate Telephone Services E Technical Response Create edit and or delete scheduled video sessions with inmates Pay for the scheduled session with a credit or debit card Start sessions with inmates no officer intervention required Through our At Home Visitation option Securus allows friends and family the flexibility of communicating during off visitation hours all while opening an additional revenue stream to Shawnee County by providing generous commission of revenue generated without preconditions of usage like ot
73. TS will contact successive investigator numbers W Read Agree and Will Comply Without Qualification SCP s Covert Alert provides multiple options for configuration allowing administrators to customize notifications to meet their needs Through SCP Covert Alert can be configured to gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 80 Technical Response bridge multiple investigators to real time calls for dialed numbers phones or inmates PIN that are under surveillance by the investigative unit As an added benefit an e mail is sent to the investigator that will notify them of the date time inmate PIN originating telephone and dialed number immediately after the called party accepts the call The following figure provides a sample e mail alert Alert Notification E Mail Proprietary and Confidential p srstene covent alent cover het has boen irigperes dndicoring a call has been placed from to a CALL PARTY the Sas portus Phone 19722770503 Phone Group Genero Inmate Mame Adam cowarcs lor aore setas pesse go t 3 caiE oy sepe on to 1 Mi comendcentar 2ecerantach set Siete 11 38 System must provide the ability to have an individual Personal Allowed Number PAN list associated with each inmate Y Read Agree and Will Comply Without Qualification The Personal Allowed Number PAN feature in the SCP pr
74. The proposals will be vetted by members of the Department of Corrections administration The lead will be taken by Capt Timothy Phelps who will discuss the details of the various proposals with Maj Brian Cole Maj Evelyn Kendall and Dir Richard Kline Some portions may be also discussed with the Maintenance Supervisor Al McKellips and primary investigator Sgt Matt Biltoft Nobody outside the Department of Corrections is scheduled to be reviewing the bids except to the degree that any disqualifying factor such as mis deadline for submission would require Shawnee County Purchasing to be involved Will the department allow each vendor to submit multiple rate and commission options for consideration Yes For cach option however it must be clearly stated what conditions are impacting the differences in the options presented Will department provide contact information for the current JMS vendor New World Systems NWS Please reference the answer the related question 19 above It is not anticipated that full integration to NWS will be necessary If however a vendor wants to inquire about costs and specifics to accomplish full integration at vendor s expense the primary contact with NWS for Shawnee County is as follows Q26 Q28 Q29 A29 Mr Leo Raby Customer Care Manager New World Systems 888 W Big Beaver Suite 600 Troy MI 48084 248 269 1000 ext 1378 office 248 434 3278 FAX 248 752 1702
75. a daily basis via FTP to the stem Since the primary purpose of this file sharing is to facilitate the deactivation of PINs daily transfers should be sufficient Q20 A20 Q A2L Q22 A22 Q4 A24 Q25 A25 Would department provide the current international rates Current international rates are not used That provision was placed into the RFP so that department would be able to know what rates are common in the industry as we increase our relationship with Immigration and Customs Enforcement ICE it could result in the need to have such rates on record Do the calling rates listed on page 12 apply to all call types collect prepaid etc If not can department supply the current rates for all call types The calling rates identified in the REP document are applicable to all call types Please confirm that the s provider iccessful vendor must provide new equipment inclu ig the incumbent This is confirmed as the equipment must be capable of sustaining full usage through the life of the agreement and there are expectations for the software and potentially the hardware that go beyond the functionality of the current system Please provide a point schedule associated with the selection criteria identified in section 5 3 and identify what persons will be involved in the selection process There is no assigned point schedule or that value would have been included in the RFP document
76. ach module depending on the need of SNDOC gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 86 Technical Response Manage Create Edit Predefine User Levels in SCP Proprietary and Confidential Secure Call Platform fam eye The administrator may modify the intial access levels and or create additional levels based on facility clearance objectives and designated entry to each tool in accordance with this requirement A user log is provided illustrating the user name time of access and modules accessed gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 4 Technical Response Create New Security Templates Proprietary and Confidential Secure Call Platform my Additional Password Policy Options SCP provides users with flexible Password Policy options enabling administrators to customize login security to meet their needs Passwords can be configured by options such as location length days to expire and even the number of password cycles that must occur before the password can be used again Additional configuration options include reminders for password expiration and minutes of allowable inactivity before session timeout To ensure customized password policies are very efficient to manage SCP s login screen also has a Forgot Your Pass
77. ailable and schedule additional training if needed Additionally Securus will proactively notify the County of any upgrades or other events through such medium as maintenance windows The following maintenance announcement illustrates one approach to inform the County users that maintenance will occur soon to the SCP system and or the user interface gt RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services 44 Technical Response Maintenance Notification Splash Screen Proprietary and confidential Phase VI Close Out The purpose of the close out phase is to ensure the Soflware Development Process activities are complete that the developed system is moved into production and is functioning as designed Monitoring The product is closely monitored for performance and appropriate actions are taken to correct any problems that occur Securus adheres to a formal change management process whether minor changes are being made during a maintenance window or a full scale major release is being implemented 10 2 3 With no more than five 5 working days notification from Owner Vendor must delay or cancel software changes upgrades if they have not yet occurred or revert Owner to the previous software version if changes upgrades have already occurred Detail how Vendor s system architecture and change management process will achieve this requirement M Read Agree and W
78. ailable right at their fingertips gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 134 Setting Up Opening An Account Onlii Securus will provide friends and family members an option to use our toll free number 1 800 844 6591 to take advantage of our easy to use automated system to help them with their needs For added convenience we also offer service via e mail customer_service securustech net or even through SCBS online chat 11 69 Prepaid Collect minimum funding amounts are not allowed regardless of account funding method W Read Agree and Will Comply Without Qualification Securus has the ability to do no minimum funding for all funding types 1170 Account refund requests must be processed immediately upon request and at no charge to the account holder Describe your refund process including time required to receive funds W Read Agree and Will Comply Without Qualification To obtain a refund on an unexpired account end users may contact SCBS by phone at 800 844 6591 by email at customer_service securustech net or by chat at Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 135 gt securus Technical Response ywww securustech net For all Check and Credit Card transactions made by phone or Web Site full and partial refund amounts will be applied to the payme
79. ain a pipeline of potential employees Mr Nicholson was directly engagedin customer support and retention and provided extraordinary customer service With a clear understanding of company goals and objectives he focused on positive habits processes and strategic plans that drove market profitability and revenue Qwest Communications Salt Lake City UT 2007 2008 Network Sales Engineer Mr Nicholson worked with a team of3 peer engineers 5 sales managers in charge of over 60 customer account managers and direct sales associates His job function was to assist the sales force sales managers and CPE specialists with pre sales technical support Mr Nicholson accomplished this by training the sales team on Qwest technologies products and services I accompanied sales associates on appointments and designed solutions to meet customer needs Mr Nicholson was responsible for engineering quoting and providing customer demonstrations on network equipment and phone systems that Qwest sold and supported Eschelon Telecom Inc Salt Lake City UT 2005 2007 Network Sales Engineer Mr Nicholson worked alongside three sales managers and one channel manager in charge of 27 communication specialists and many agent partners His job function was to assist the sales force sales managers training manager and channel manager with pre sales technical support He accomplished this by training the sales team on current and upcoming technologies produ
80. al 026 12 for Inmate Telephone Services 151 Attachments Attachment c Proprietary and Confidential Information Securus Litigation Summary Securus Audited 2009 2010 and 2011 Financial Statement Securus Customer List Attachment B Securus Press Release Video Services AttachmentC Shawnee County Implementation Schedule Attachment D Certification to do Business in the State of Kansas Attachment E Sample SCP Reports Attachment AttachmentG Acknowledgement of Addendum 1 Resumes of Key Personnel E gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services m Attachment A Proprietary and Confidential Information Please refer to the hard copy binders for this attachment As we are a privately held corporation Securus considers this information highly confidential and proprietary This information has been submitted for review and Securus respectfully requests that it be removed from our proposal prior to public display of proposals after opening Securus Litigation Summary Reference Requirement 8 9 Securus Audited 2009 2010 and 2011 Financial Statements Reference Requirement 8 3 Securus Customer List Reference Requirement 8 4 1 8 4 2 and 8 7 Attachment B Securus Press Release Video Services Securus Technologies Inc Announces Its Video Visitation Services to the Corrections Industry 04 06 2012 DA
81. al Response The voice biometrics system is also equipped to recognize certain types of fraud such as blowing into the phone to register into the system This type of activity is detected and not allowed through the system The system indicates to the inmate that this action is not allowed and to try again up to three times and to speak their real name System Controls The system allows authorized officers with the capability o listen to the inmate voice print reset the voice print to allow the inmate to re enroll into the system and enable or disable voice biometrics by inmate telephone group of telephones phone number a specific facility or the entire department The system also provides specific analytical reports for voice biometrics to provide detail on which sites have been enabled or disabled which inmates are current enrolled in the voice biometric system which inmates are enabled or disabled which phones are configured to be enabled or disabled as well as groups of phones and phone numbers The system also provides reports to shaw the failure and success percentages for each inmate to indicate whether or not the enrollment should be reset for an inmate who might have a high failure rate 1126 1 The Owner will not be a beta site for unproven technology If offering this feature provide references where the feature is installed today if offering continuous voice verification your references must include a site where contin
82. alification The Informant Line calls and Crime Tip calls will complete with absolutely no called party acceptance required at the receiving end of the call 11404 Describe how informant lines are provisioned within the ITS and how messages are remotely accessed 11 40 2 a above gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services E Technical Response W Read Agree and Will Comply Without Qualification Informant lines are set up through SCP s user interface by an SNDOC user with credentials to modify Informant Line and Crime Tip calls Messages configured to be left on SCP can be accessed by authorized users anytime anywhere through SCP s secure user interface Once logged in SNDOC users can search for the Crime Tip recordings they are looking for by entering simple criteria to a secure report From here recorded calls can be listened to downloaded to external media saved to a recording management folder or even attached to a case note through SCP s Call Tracker feature If a user doesn t have the access privileges this user will not even know these calls exist 1141 System shall have the ability to be shut down quickly and selectively using cut off switches or remote software accessible to authorized personnel S Read Agree and Will Comply Without Qualification Securus SCP provides complete flexibility in disabling telephone use at any tim
83. all be required The UPS back up as well as other equipment whether or not specifically mentioned to complete a total inmate telephone system will be the responsibility of the successful proposer and any and all costs will be borne by the successful proposer and will not be deducted from Commissions WY Read Agree and Will Comply Without Qualification Our offer includes the installation of all new equipment to the latest generation of the Securus Secure Call Platform SCP inmate telephone system This upgrade will be a turn key solution that Securus will own and maintain throughout the life of the contract The telephone units provided are line powered and require no external wiring backup batteries or electrical outlets at the telephone set locations All additional uninterruptible power supply UPS wiring cabling conduit cross connects jacks plates and related hardware necessary for the system to operate will be provided at no cost to the County System Features and Operation General 11 13 ITS must process all Inmate Calls on an outgoing station to station and prepaid basis S Read Agree and Will Comply Without Qualification SCP restricts calls to outgoing only for all call types This assures the Securus platform provides maximum security Also Securus performs full and regular testing of these trunks to verify compliance with this standard 11 14 ITS must limit one call per connection WY
84. alled party at the same time find associations of multiple called parties based on who is calling them and identify inmates who possibly have a cell phone based on calling patterns For instance if an inmate makes six calls per day every day but then all the sudden doesn t make any for a week it is possible they have another form of communication such as a cell phone Graphic Representation Al information is presented graphically as well as textually such as the example presented in the following figure gt RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services 144 Technical Response Activity and Hole Detection Proprietary and Confidential Prisoner SUB 0006 3445889 January 27 2008 D08 PH September 04 2008 03 37 PMA Timeline charts and graphical analysis make it easy to reveal periods of high intensity calling and other calling pattems on a graphical and interactive timeline This technology identifies the inmate even if the calis are masked by another inmate s PIN and eliminates the human intervention by receiving actionable intelligence at the push of a button Additionally Threads allows you to set up automated notifications which will e mail an investigator when information is found Threads analyzes data for investigators and provides interactive visualization tools to produce easy to understand analytical reports charts interactive graphs maps
85. alling a centralized inmate calling platform than Securus we have installed the SCP platform at approximately 1 700 sites Securus wil follow an implementation schedule using our step by step process designed tested and executed to successfully install approximately 2 200 Securus installations across the United States Our implementation schedule incorporates a five phase approach that employs compliance checkpoints at key milestones in the process to ensure that all activities are completed and meets your satisfaction while keeping the County informed of our progress at all times Our proven approach provides the roadmap to ensure a successful on time SCP installation of the highest quality and continued commissions without interruption The following figure provides a summary view of the preliminary implementation schedule proposed for SNDOC indicating key milestones for the SCP IPS installation SNDOC Summary Implementation Schedule Proprietary and Confidential Securus SCP Inmate Telephone Services Installation 34 63 days 06 01 12 o7 19112 Project Initiation Phase Meet with the County to confirm project scope critical success factors implementation timeline 3 75 days 06 0112 OG OS i2 Reconfirm initial site survey results Verify interface file formats and transfer protocols gt Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services
86. also increases usability by providing anywhere anytime access for authorized personnel AI of the investigative and administrative resources are available to approved personnel through our single point access the SCP user interface Access can be made from any Windows based computer with access to the Internet 11 59 1 The ITS system environment must be new and dedicated to Owner Servers storage units and other infrastructure may not be shared with other correctional systems V Read Agree and Will Comply Without Qualification Securus will provide dedicated infrastructure to the county to the extent dedicated infrastructure can be provided in a centralized calling environment Every telecommunications network meets aggregation points where calls are sent to the public switched telephone network and as such not every point in the network can be dedicated to one customer Securus has allotted incremental storage expense specific to the county and transport and processing will be augmented so the county has processing available That said there will be portions of the network that are shared among other customers as it is not technically possible in a centralized environment for there to be 100 unique touch points Securus has the most advanced state of the art network available and the county will receive the benefit of over 90 patented technologies available only due to the unique architecture of SCP This network supports almost hal
87. and facility We offer separate classes focused on different agency functions such as creative investigations well organized live call monitoring and efficient system administration Training for product upgrades new facility staff ora general refresher course is offered through online instructor led courses available twice a month throughout the year Securus ongoing training ensures your staff always stays on top of current and newly released SCP features SCP Training Course Modules Securus is committed to providing your staff with training that will maximize the potential of the features implemented at your facility Training courses are in a user friendly task oriented format to teach your officers what they need to know to do their job We present courses in separate modules based on the types of duties officers tend to perform using the SCP inmate telephone system while expressing the unique features of applications gt RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 026 12 for Inmate Telephone Services 39 Technical Response The following table presents the standard SCP training course modules and associated learning objectives Course Module Object Logging in Navigating through the features Managing your password Contacting Technical Support for service calls Creating and changing user accounts Defining a user s role and granting access User Administration Perm
88. and friends and family marketing materials to promote Inmate Debit and provide a smooth transition for the users Securus will insert call prompts for inmates and friends and family to assist them in funding an account Once implemented an Inmate Debit account is opened automatically at booking Accounts for existing inmates can be opened manually through the SCP user interface Adding Funds Inmates can add funds to their accounts through automated trust transfers such as Commissary Order by Phone forms and kiosks Friends and family members can add funds to an Inmate Debit account without opening their own account Friends and family members can deposit money directly into an inmate s debit account using several convenient points of sale Securus Correctional Billing Services Website Customer service representatives United States Post Office mail the payment to Securus Correctional Billing Services PO Box Friends and family members also have multiple payment options to fund accounts including credit or debit card and check by phone 1149 Describe whether Vendor has interfaced with Keefe Commissary or New World Systems at other facilities and whether any issues are anticipated Shawnee County Department of Corrections Request for Proposal EDNA p 12 for Inmate Telephone Services 104 Technical Response WW Read Agree and Will Comply Without Qualification Securus has interfaced with
89. as experience in Upper level management with a proven record of accomplishment in operational management project management design specifications installations and budgeting He has managed operating companies technical staff induding fiber optics outside plant central offices cellular paging and ISP operations including the following e As the second employee of KINI built the operations staff for the company on both the cellular side and the wireline side of the house Responsibilities included budgeting building out a fiber optic network of over 1350 miles of plant building the state wide cellular network of towers and interconnecting facilities paging and ISP facilities Putting in place and managing the maintenance force for all the operations of Kansas Cellular and Kin Networks Inc e Managed up to 92 technical staff for the maintenance and continuing project work for the KINI companies Managed my own company contracting installation work in the central offices of telephone companies and PBX installation for business customers Experience Securus Technologies Inc Feb 2005 to Present Regional Field Service Manager Responsible for all field service technicians dispatch personnel establishing implementing and maintaining technical standards adherence to company policies procedures and assuring customer satisfaction Also responsible for scheduling hiring training performing performance reviews plann
90. ates controlled access to information such as court appearances and sick calls as well as provides a way to place commissary orders This combination of state of the art video conferencing technology browser based network control scheduling and enterprise level computing and storage integrated with the Securus SCP s sophisticate digital recording and investigative monitoring features will provide leading edge technology and systems to Shawnee County US Shawnee County Department of Corrections Request for Proposal ED SECURUS Qr 12 for Inmate Telephone Services 5 Executive Summary Best in Investigative Features Today and the Future Industry Leading Call Investigative Features Our SCP combines Securus industry leading patent portfolio with our industry leading market coverage to create the perfect system for investigative activities No competitor can match our investigative capabilities Tools such as Covert Alert Word Spotting and Three Way Call Detection are just a few of our unique solutions With 60 software engineers we are developing new tools every day We are offering multiple Voice Biometric Solutions options because not all applications are the same Additionally because our platform is in more facilities we have the greatest ability to provide cross jurisdictional investigative tools and we are currently developing the most advanced investigative data mining solution in the industry Once again by selecting Se
91. atform User Interface Sample Reports Sample Personal Allowed Number PAN Frequency Report Personal Allowed Number PAN Frequency Report allows investigators to research multiple occurrences of phone numbers among PAN lists Users have the ability to enter threshold numbers to define search criteria For example a threshold of four will show phone numbers that appears in PAN lists more than four times Secure Call Platform Investigators entera number into the threshold criteria field to research how many times phone numbers appear among the PAN lists of their facility and site s By selecting the magnifying glass next to the displayed frequency number users can run a detail report This report displays information about each inmate having the number on their PAN list 411212012 Proprietary and Confidential Secure Call Platform User Interface Sample Reports Sample PAN Management Report PAN Management Report interactive report providing a dashboard view of all PAN entries in the system If a PAN entry is entered through the Inmate Managed PAN System it is indicated on this report Users can select from over twenty criteria to produce reports with multiple data points All reports are exportable to Excel CSV and PDF Secure Call Platform PAN Merageesent Raga Complete PAN detail with interactive features 4pzpo12 Proorietary and Confidential E gt SECURUS Sample SCP Debit Repor
92. ation when the keyword occurred Officer Check In Securus SCP provides the option for correctional officers to check in from any offender telephone without the need for specialized buttons or magnetic wands This can be provided at no cost to Shawnee County Each officer will simply lift the receiver of any inmate telephone enter his or her unique Officer Check In PIN and record observations during their rounds At the end of their rounds the authorized users will have the ability to search Officer Check In calls as well as accounts providing exact date and time of entry into each cell location as well as playback of the recorded conversation of any observations during their rounds For staff convenience the Officer Check In feature is always active regardless if the telephone set is automatically programmed to be off during their rounds However manual cutoff switches are required to be on enabling connectivity between the telephone and the SCP SCP is quite flexible in allowing officers to check in from any telephone Each officer is provided a unique PIN as well as a personalized mailbox to record an observation during duty rounds All information can be obtained simply by generating a report for a single officer PIN or a group of officers by selecting Officer Check In report module Once the report is generated personalized messages can be retrieved by authorized personnel from any workstation with access to the SCP user int
93. available to the user in widely accepted formats for portability and may be e mailed as well which will also aid in the transition of recordings to the new contract upon termination 11 61 Network configuration Vendor must provide dedicated network circuits over which all authorized Owner users access Calling Data Access over shared bandwidth is not acceptable Detail your network architecture paying particular attention to the dedicated bandwidth available at each site as well as the dedicated bandwidth available to access Calling Data for both on site and remote users Read Agree and Will Comply Without Qualification Securus is providing a central VoIP solution to support all three facilities Our VoIP solution includes 2 dedicated digital T1 circuits to support the Inmate Phone traffic and system access by the 2 Securus provided workstations The available bandwidth is 3 09 Mbps For the Video Visitation system Securus is providing 2 dedicated digital T1 circuits to support the proposed Video Visitation Remote at Home service These 2 digital circuits are dedicated to the Video Visitation only The available bandwidth is 3 09 Mbps Securus is proposing our Secure Call Platform SCP as our Inmate SEFER Telephone System ITS technology Our SCP is a fully digital system that i A provides industry leading crystal clear delivery of voice communication important in the environment that it operates within Securus has installed ABY
94. best support in the industry In contrast there are providers who state their ability to provide 24 7 service but these providers use either foreign or domestic out sourced call centers that provide inferior support with frequent communication challenges Other competitors claim they have an adequate in sourced call center but require customers to leave a number so a representative can call back later during normal business hours gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 23 Profital Technical Response ity Cash We have the best cash position in the industry with more than 40 million of available cash and financing available to us This allows us to directly support the needs of SNDOC unlike T other competitors of Securus that use their funding 2 to pay dividends to their equity sponsors owners E me ae Leverage Securus has the best debt to earnings beth Stn ratio of large inmate telecommunications providers in the industry This means we have a very strong capital structure and very low risk of default Earnings Securus has the best earnings ratios in the industry Backing We have strong financial backing from our equity sponsor as well as other large US based lending institutions 40 milion of available cash strongest earning ong financial backing Strong Financial Controls Sarbanes Oxley Section compliant S
95. binding upon such subcontractor of vendor BID FORMS Bid forms are to be completed signed and returned to Shawnee County Purchasing Department 200 SE 7 St Room B 27 Topeka KS 66603 Bids shall be submitted on or before the date and time set for closing of bids Bids must be securely scaled in an envelope addressed and marked on the outside with the name and address of bidder quotation number and closing date in the lower left hand corner by telephone or telegraph or facsimile will not be accepted Shawnee County Inmate Telephone Services of Corrections Department Request For Proposal Quotation No 026 12 Date Mailed 04 13 12 Closing 2 00pm 05 09 12 SIGNATURE OF BIDS Each bid must show in the space provided the complete business or mailing address of the bidder and must be signed by him with his usual signature CLOSING DATE Sealed bids will be received until 2 00 p m CST on the scheduled closing date at which time they will be opened and publicly read The time clock stamp in the Purchasing Department will conclusively determine the time of receipt Bids received after the scheduled closing time will not be considered Bids that do not carry proper identification may be rejected The Purchasing Division will accept no responsibility for the premature opening of a bid not properly identified on the outside of the envelope MODIFICATION OF BIDS Bids already submitted may be modified by letter or telegraph p
96. ble in lobby A funding source can be placed in close proximity to calling parties to encourage funding Inmate Funding Prepaid Card Vending Machine if available Maintenance free Available in lobby Promotes usage You don t have to have your staff handling money Cards can be dispensed right in your lobby without you having to be involved linmate Debit if available Integrated with trust fund or telephone fund accounts With the integrated option this allows the inmate access to other accounts to draw from for telephone calls 11 68 Prepaid Collect account set up may occur ONLY by telephone with a live customer representative or online through a secure session Account setup through Interactive Voice Response IVR systems is not acceptable Replenishment of existing accounts through an IVR is acceptable W Read Agree and Will Comply Without Qualification Securus Correctional Billing Services provide friends and family members with easy to use choices when setting up prepaid collect AdvanceConnect account They can use our toll free number to speak to a live agent If they prefer they can also set up AdvanceConnect accounts at no cost through our user friendly website www securustech net as shown in the image below This is a popular method that provides a step by step approach to efficiently set up an account fund account and learn more about the mulliple account options av
97. cation Qi The REP is not clear on the number of copies of the bid are required to be provided Al Vendors are required to provide one original and one hard copy by the bid deadline In addition the bid information needs to be provided in CD DVD USB drive device or other memory device that can be read by a computer and the materials need to be in a searchable format e g Microsoft Word or Adobe Acrobat Q2 What is the Average Daily Population of the Annex A2 The Adult Detention Center ADP listed in the RFP document includes those inmates housed at the Annex The ADP specific to the Annex is in a range of 40 50 Q3 The REP mentions two 2 monitoring stations The RFP also indicates that the vendor must allow for access to the call data for listening reviewing extracting etc through a web browser Are these two in conflict or is the department asking for both solutions A3 Both solutions The monitoring stations are specifically for the work of the Intelligence and Investigations division while the web browser solution is to address access needs outside the primary monitoring stations A4 AS A6 Q7 AT Q8 AR Does the department want the ability to control access by external partners District Attorney law enforcement etc by inmate PIN number or do they prefer a full access option Department is seeking a web solution that can restrict partners access to phone call informa
98. ccount and the cost of the call Select a specific language at the beginning of the call if configured for this option Acknowledge that the call is going to be monitored and recorded Hear available call time prompt will tell the inmate call time limits based on calling schedules or calling restrictions identify themselves by PIN or Voice Biometrics if configured Add remove and or listen to the phone numbers on their PAN list if configured Hear optional marketing message by request of SNDOC 11 63 The ITS must be able to recognize and distinguish busy signals answering machines or any other line conditions from positive acceptance by the Called Party U Read Agree and Will Comply Without Qualification gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 128 Technical Response SCP uses industry standard telephony cards that incorporate sophisticated answer supervision techniques to ensure calls are limited to one call per connection These advanced methods enable the platform to distinguish a legitimate call answer and acceptance event from non conforming telephone activity such as Network ring busy signals Answering machines Operator intercepts Signal interface tones SIT tones Pagers Hacking Chain dialing If an inmate s call was not completed due to one of these calling events SCP informs the inmate aud
99. ce contraband infiltration Reduce inmate and visitor movement through a facility Increase security for visitors Increase inmate and visitor morale with increased opportunities to visit Reduce man hours needed to escort inmates and visitors to visiting areas Generate income for the facility as a shared revenue producer Provide Independent Network Separate form Inmate Telephone Platform The Securus Video Visitation solution is a centralized system similar to the SCP system that allows automatic technology and feature upgrades After the system has been implemented itis easy for Securus to enable new features and modules by activating the feature in the centralized system Securus Video Visitation is a 100 web based video visitation and integrated inmate kiosk solution specifically designed for correctional facilities Securus incorporates many useful capabilities in one video visitation terminal For example inmates can use the Sick Call or Commissary Order applications or find out information about themselves i e court dates bond amounts commissary balances etc Some vendors may explain the ability to make inmate calls as an advantage from a terminal however there are serious flaws in such a measure such as any conflicts that may result with a visitation station being used for an inmate call while an inmate waits for a video visit This is often done as a cost saving measure for the vendor which allows the inmate telephon
100. ch TPS Search ecd iot Crime Tip details and available actions 4 12 2012 Secure Call Platform User Interface Sample Reports Sample Informant Line Report SCP s Informant Line is an investigative tool allows inmates to communicate directly and anonymously with investigators The call can be routed to a specific investigator voicemail box or answering machine The Informant Line Report allows investigators to research and view details about these calls Secure Call Platform Informant Line search criteria Informant Line details and available actions 4 12 2012 Proprietary and Confidentiat Secure Call Platform User Interface Sample Reports Sample Emergency Call Report SCP s Emergency call is an optional SCP feature allowing Individuals to enter a bypass code to connect to facility personnel for emergencies such a medical violent riotous or suspicious incidents For users who are authorized to view and listen to historical Emergency Calls SCP provides an Emergency Call Report as shown in the image below Secure Call Platform Emergency Call peus ss Emergency Call m details and available actions 411212012 Proprietary and Confidential Secure Call Platform User Interface Sample Reports Sample Word Spotting Search Report Word Spotting Search Report is an essential investigative report that allows investigators to display all of the
101. ch is not required Securus notifies the facility when the service issue is resolved Ifa technician is required Securus contacts the customer with an estimated time of arrival A P1 event is escalation to the following people Technical Support Department Technical Support Manager Technical Support Director Regional Field Manager Vice President of Service and Technical Operations If resolution is delayed escalation procedures within Securus Management Team are activated to ensure appropriate resources are allocated to immediately resolve the problem gt RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services 53 Technical Response 10 8 In table form provide physical location s of technician s serving each Owner site along with drive time to each site S Read Agree and Will Comply Without Qualification Drive Time to Shawnee Adest County Sites Bob Tritsch 40333 N E 40th Ave Field Service Technician Pratt KS 67124 Undor douches Larry Kremeier 407 Whitestone Drive Field Service Specialist Grain Valley MO 64029 Wiki Seins gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 54 Technical Response 11 Technical Requirements And Specifications Respondents should respond Read Agreed and Will Comply Without Qualification to indicat
102. ch more SCP retains details on all call attempts Users can customize the standard reports by varying search criteria such as date range facility or call length SCP provides standard reports with parameter fields that allow the user to define the information content of each report based on the following criteria options Per phone per location and per offender Destination number partial and or full number entry Date and time range Call frequency Call type ie completed incomplete blocked etc Number restriction and or status assignment Personal allowed number cross referencing Graphical display of call fluctuation Broad search with no data entry Suspected fraudulent call activity Offender name Offender PIN if used and or account number Prepaid calling card number Destination zone e local interLATA interstate intraLATA international Call Detail Reports For example Call Detail Reports CDRs provide investigators with an intuitive and user friendly report that enables them to view or search on virtually anything related to an inmate call Site name from which the call was placed gt JUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 26 12 for Inmate Telephone Services 106 Technical Response Phone location as labeled in the system County code Dialed number Start date time End date time Duratio
103. com test and turn up activities that can be done in advance to reduce the amount of time and complexity of the actual cutover Securus will coordinate cutover activities with the County and ICS to ensure a seamless transition of phone service Transition of service can be coordinated for after hours or during inmate lockdown to limit service interruptions If a service interruption is required the activity will be coordinated with the County at least five business days in advance of the scheduled activity During the cutover Securus will perform a thorough inspection of the installation and will resolve any potential issues prior to finalizing the implementation Securus technicians completing the installation activity will perform a walk through with the County to review all installation documentation and checklists Securus will host a Customer Acceptance Review Meeting with the County prior to finalizing the cutover at each location Training activities will occur during this project phase gt Monitoring and Control Phase During the Project Monitoring and Control Phase Securus will complete daily diagnostic checks and monitor protocols via our Network Operations Center to ensure the recently installed equipment is working well and meeting the County s requirements Status reports will be provided to the County as required gt Project Closure During the Project Closure Phase the Securus Implementation Team will ensure that there are
104. cs As an alternative to continuous voice verification Securus also provides a more cost effective method of voice verification to prevent PIN sharing Securus uses advanced voiceprint technology as a powerful biometric authentication of a person s identity and PIN Compared to other biometric techniques itis quick natural non intrusive and cost effective Our voice biometric does not require a technology upgrade for each telephone because it works with the existing SCP technology and features such as inmate name recording Further our solution does not require the introduction of hazardous or communicable germ spreading apparatus into the inmate common areas Inmates can break thumbprint readers presenting a hazard for both staff and other inmates the use of a retina scanner can spread conjunctivitis With our solution both of these are avoided How it Works The technology works because each person s voice contains a unique signature As a means of identification a person s voice is as reliable as his or her fingerprint Our biometric voiceprint technology compares a digitized speech sample of an inmate to a previously processed and stored template of the inmate s voice When using voiceprint technology an inmate is asked to say his or her name and or password during the first call into the preprogrammed telephone four times These repeated utterances of his or her name teach the system the subtle Variations of the targets voice and when
105. ctly reporting to the Vice President of Engineering and Operations I had indirect P amp L responsibility for all operational aspects of installation projects maintenance and daily operations of all the outside plant including 1350 route miles of fiber optic cables and terminal equipment cellular towers and the cellular equipment at the towers POPs and co locate spaces site and right of way acquisition Central office switching and the building and grounds of the switching facilities Built the cellular system throughout the state of Kansas in 15 RSAs with 152 cell sites when the company was purchased by Alltel Built the fiber optic backbone of 1350 miles with OC 48 Nortel electronics and had the approval to install five 0 C 192 rings throughout the state when I left the company Had overall management responsibilities for all cellular fiber switching paging ISP central office POP and co locate facilities on a project build and then on a daily operations basis Built a work force staffof 91 technical people Perform budget preparation and review projects in relationship to budgeted dollars Phone Systems Inc Emporia KS June 1983 Nov 1989 Owner and President Provided contract labor for independent telephone companies for installation of new equipment or recon figurations Equipment included central office switching frames MDF expansions power expansions carrier equipment DSX jackfields subscriber carrier A
106. cts and services along with accompanying sales and partners on appointments designing solutions and training on post sale paperwork processes Mr Nicholson followed a business plan and was very successful in this position Experience He set goals and regularly measured performance to improve abilities and ultimately increase profits for the company Eschelon Telecom Inc Phoenix AZ 2004 2004 Network Sales Engineer Mr Nicholson worked alongside four sales managers in charge of 32 communication specialists His job function was to assist the sales force sales managers and training manager with pre sales technical support He accomplished this by training the sales team on current and upcoming technologies products and services along with accompanying sales on appointments designing solutions and training on post sale paperwork processes Mr Nicholson followed a business plan to ensure success in that position He consistently scored 75 with a target goal of 73 as the SE in Phoenix on the SE scorecard Eschelon Telecom Inc Salt Lake City UT 2003 2004 Communication Specialist Mr Nicholson decided to move out of my role as Network Sales Engineer into the sales team with Eschelon to gain more sales experience to further his learning As a Communication Specialist he was responsible for prospecting and selling new telecom clients to grow network sales Eschelon Telecom Inc Salt Lake City UT 2001 2003 Network
107. curus Shawnee County will have the very best investigative solutions today and into the future Securus Threads Continuing to Lead the Industry in Investigative Solutions Securus offers powerful accurate and extremely easy to use software that will automatically generate leads for investigators by uncovering calling patterns associations between multiple inmates and their correlation to called parties In addition this powerful software provides dayroom based analysis that discovers leads irrespective of the PIN number being used by the inmate and common contact reporting showing inmates who are facilitating communications between different areas of the institution Easily uncover pattems of fraternization between inmates and correctional officers discover common contacts between inmates and called parties and customize the information and reporting to filter out irrelevant calls such as girlfriends or legal counsel from analysis Additionally Threads will detect criminal organizations being run from within jail detects three way calling patterns associations of multiple called parties based on who is calling them and identifies inmates who possibly have a cell phone based on calling pattems For instance if an inmate makes 6 calls per day every day but then all the sudden doesn t make any for a week itis possible they have another form of communication All displayed on easy to read timeline charts These are just a f
108. d Inmate allowed number lists may be administered in various ways at the preference of the County PANs can be configured manually automatically or through JMS system integration gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 63 Technical Response 1122 System must deny access to 800 888 877 411 555 1212 900 911 950 1 976 or 10 10xxx numbers and allow the blocking of specific telephone number such as victims witnesses judges and Owner staff W Read Agree and Will Comply Without Qualification During installation a global call blocking table is established which immediately prevents inmates from making calls to specific numbers Typically the database includes numbers to local judges sheriff facility personnel jury members attomeys and witnesses Because a global call blocking table may contain thousands of entries Securus SCP offers unlimited blocking potential All dial around area codes and exchanges such as 800 900 and 976 are blocked by default In addition access to live operator services such as 0 411 and 911 are blocked by default 1123 System must allow free local calls to certain numbers such as Immigration contacts Public Defenders Crime Stoppers etc as defined by Owner Y Read Agree and Will Comply Without Qualification During installation a Global List of uniquely dialed numbers is created in S
109. d investigation of inmate phone calls Successfully solve facility issues by implementing technological solutions e Certified Trainer on SCP and train facilities as needed Facilitate timely resolution of customer issues Allied Solutions June 2005 July 2011 Customer Service Supervisor Responsible for ensuring top notch Customer Service is delivered by my employees to all clients Responsible for obtaining the most qualified employees for the Customer Service Department Has developed many new procedures to better suit the company s changing needs Have been in charge of several company projects including the United Way Campaign Responsible for acquiring vital information for the sales team upon request Consistently work hand in hand with sales to help identify solutions for our clients to maintain their business Have created account analysis spreadsheets to establish areas where the company could save money 185 Air Refueling Wing April 2004 Present Fuel Systems Journeyman Sioux City IA Responsible for trouble shooting and identifying fuel system issues on KC 135 Tanker Aircrafts e Was selected as a troop leader during my Technical Training Completed Airman Leadership School where I obtained strong leadership Experience skills Promoted to Technical Sergeant in January of 2012 Have received several ribbons in regards to my accomplishments including the Achievement Medal Have earned the to
110. days Mon 7212 Fri7 612 3E Review current progress 05hrs Mon 7i2 12 Won 72 12 Confirm DSL Installations completa 05hrs Mon 72 12 Mon 77212 E Confirm hardware Shipments received at each facility Ahr Mon 72 12 Mon 7 212 EJ Review and confirm Securus Installation Team schedules and faciliy access the Fanen FRIEND 2 Review remaining actions for project plan the FRZIB2 FRIEND EJ SCP Installation for Shawnee County Facilities 27days Tue 6712 12 Thu 719 12 E Pre installation 1875days Tue 61212 Mon 7 9712 E Debit amp Integration 85 days Tue 6 1212 Mon 625 12 E Execute integration plan 5days Tuo 6 12112 Wed 6 20 12 sr Esiabish fle transfer connectivity 1day Wed 620 12 Thu 6 21712 5s Execute tost pan 2days Thu 6721712 Mon 6 25 12 E Receipt amp Pre nstall ITS Tasks 1265 days Wed 620 12 Mon 7 9 12 E Receive Shipment at Site Thr Wed 6 20 12 Wed 620712 sr Verity shipment Content to Pick List Thr Wed 6 20 12 Wed 620 12 L3 Telephone room preperation amp wiring Thr Wed 620 12 Wea 620 12 8 Pro install Securus ITS equipment Thr TmG2U62 Thu 621 12 I Quality Control Checkpoint Pre nstallation T Sdays Thus2vi2 Fri 716 12 5 Verify equipment inventory amp instalation location 3hs Thu 6721712 Thu 6721712 E Verity electrical networkalecom and telephone installations mest or exceed standards 3hs Thu 6 21712 Thu 621 12 La Complete Field Technician Checklist amp return to Project Manager aws F 72 Faina C Quality Control Checkp
111. disaster resistant locations Securus data centers and SAN storage solutions provide facilities with technology that is Scalable to meet any facility s contractually required storage demands Resistant to local disasters through multiple copies stored within the data centers as well as offsite copies Highly available through the unique architecture and design of the data storage model Partitioned and compressed to run queries faster Secured protected and monitored to enable total recall of data Our advanced inmate calling system can record and store basic call data with the capability to provide management reports The length of time the calls are stored is not limited to a minimum or maximum period Since every site s requirements are different Securus is happy to discuss the optimal timeframe for data storage with the Facility All recordings are stored online as well as on remote copies Typically CDRs are stored for seven years In addition to the on line access to call recordings on our fault tolerant SANs the recordings are also written to tape and stored off site at an environmentally controlled media storage facility as a disaster recovery measure Shawnee County Department of Corrections Request for Proposal EDAN one 12 for Inmate Telephone Services 125 Technical Response Recordings can be downloaded from the system in various formats and copied to a CD DVD or any drive such as a removable flash drive
112. disconnect the call Covert Alert calls can be configured to be excluded from SCP Live Monitoring restricting the monitoring of Covert Alert calls to only those investigators who are designated to receive them Covert Alert can be configured to be connected to investigators before the call is connected to the called party or upon called party acceptance Authorized SNDOC staff can run Covert Alert reports such as the one shown in the following graphic in SCP to view Covert Alerts triggered during a specified date and time range Results can be exported to Excel PDF and CSV file formats Search criteria includes alertee phone number the investigator that the phone call was forwarded to alertee first and last name dialed phone number inmate PIN inmate first and last name call termination category call status date and time range of call gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 73 Technical Response Covert Alert Call Detail Report Proprietary and Confidential Secure Call Platform VH d 11322 Offer live monitoring of alerted calls in progress W Read Agree and Will Comply Without Qualification Investigators can monitor Covert Alert calls in real ime through SCP s Covert Alert feature 11 323 Include a find and follow feature such that if the first designated investigation phone number is not answered the I
113. e investigative possibilities are increased substantially Hardware Software Requirements There is no need for a computer because messaging is handled in the same way as a call on the facility s SCP system 11 37 The System shall offer unlimited secure remote access capability from any PC or laptop with high speed internet connectivity This remote access shall at a minimum enable authorized users to view call records generate reports monitor live conversations and searchiretrievelplay recorded calls Remote access activity shall not impair system functionality or performance in any way Read Agree and Will Comply Without Qualification SCP is a highly featured flexible state of the art system designed to provide our customers with the ultimate in inmate call control fraud control and tracking security reporting and investigative capabilities SCP s user interface is SNDOC s window to all of these features Because it is entirely Web based authorized users access the system at anytime from any location We call this anytime anywhere access This design delivers investigative recordings with digital clarity and provides easy remote monitoring from any secure Web browser with Intemet access This system is one of the only single point access user interfaces in the industry built to allow our customers complete control over their systems in a simple reliable secure environment Authorized users can easily apply sett
114. e compliance with each provision Any other response will be treated as an exception and must be documented in section 14 Respondents should also provide additional explanation as appropriate under each requirement MANDATORY REQUIREMENTS General 11 1 ITS must be a non coin telecommunications service using line powered instruments capable of operating using the current wiring in place today at all current Owner sites as well as future expansion sites S Read Agree and Will Comply Without Qualification 112 Allservices provided must comply with all current and future laws rules and regulations regarding the services provided Vendor must also be properly authorized as an ITS provider by appropriate governing or regulatory bodies WM Read Agree and Will Comply Without Qualification Securus is authorized as a provider of inmate operator services and to operate as an operator services provider within the state of Kansas Documentation is provided in Attachment D of the required Attachment section Installation 413 Vendor must obtain Owner s permission prior to proceeding with any work requiring cutting into girders beams walls flooring or any other structures that may impair fire or moisture proofing or otherwise cause structural damage WW Read Agree and Will Comply Without Qualification 114 Vendor must agree that the use of in place conduit and other cabling infrastructure is allowed but at the risk of the Vendor No
115. e from any server in the larger network The SAN uses a series of standards to spread data across multiple drives for additional protection and redundancy This technology enables the SAN to deliver not only superior performance but also fault tolerance to disk failures thereby ensuring that data is no longer susceptible to loss due to individual or multiple drive failure Accordingly the SAN provide facilities with the ultimate protection against single drive multiple drive or server failures and the broad interoperability required for critical data and application as well as increased security for each call recording Within the SAN the SCP system utilizes among other storage a combination of several RAID technologies including RAIDS RAIDS and RAID10 which are arranged in such a way that even if one of the hard disk drives fails during the data recovery process the systems continue to be operational with no data loss gt RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services 124 Technical Response TIE In addition Securus SAN translates to over four 4 petabytes of storage space and is continuously monitored and managed through intelligent automated processes and storage policies When these very large storage systems approach designated thresholds Securus expands capacity to ensure all authorized call records and recordings are retained in secure
116. e of day through manual intervention or preset calling schedules SCP allows authorized users to immediately disable a telephone group of telephones or entire facility using any personal computer with access to the Internet Securus is one of the only providers to offer this capability to authorized users anytime from anywhere 24 hours a day 7 days a week This is a major time saving convenience for all participating users This function allows authorized users to either kill the call immediately or allow the current call to finish while not allowing any more calls gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 92 Technical Response Disabling Telephones Proprietary and Confidential Secure Call Platform I Dies telephone graue o telephones or ene laity 1142 System shall have the ability to detect three way call attempts call forwarding or conferencing after a call is accepted and established Upon detection these calls shall be marked within the Call Detail Record and the ITS shall have the ability to terminate the call immediately If a call is terminated the ITS will play a message with content determined by Owner prior to doing so W Read Agree and Will Comply Without Qualification Securus three way prevention system has been awarded several patents and is one of the best three way detection systems in the world
117. e of the conversation from the called party side of the conversation to play on separate speakers 11 28 2 Accelerate or decelerate the conversation isolating the talk path of either party if desired by the listener W Read Agree and Will Comply Without Qualification The advanced CallPlayer Pro provided with Continuous Voice Verification will accelerate or decelerate the conversation or isolate the talk path of either party if desired by a Shawnee County Department of Corrections listener 1128 3 Skip pauses in the conversation isolating the talk path of either party if desired by the listener W Read Agree and Will Comply Without Qualification The advanced CallPlayer Pro provided with Continuous Voice Verification can be easily configured to skip pauses in the conversation and isolate the talk path of either party if desired by a Shawnee County Department of Corrections listener 11284 Easily enter notes or bum recordings to CD from the playback function Describe how this is accomplished amp Read Agree and Will Comply Without Qualification Authorized SNDOC will access notes by clicking on the CallPlayer Pro s NoteWriter as show in the image below From here notes may be added to sections of the call orto the call as a whole Once logged calls may also be tagged with a listening status or searchable call topic Such as suicide or drugs or escape Notes can be copied forwarded saved to a folder or deleted if t
118. e platform and the video Visitation to run off of one single network Cost saving measures such as these adversely affects the quality of both video visits and inmate telephone calls especially at times of high traffic Securus Video Visitation runs off a completely independent network fully supported by Securus similar to its inmate telephone network On Site Video Visitation Visits This is the classic type of inmate video visitation where visitors and inmates can communicate with each other via video The visitor arrives at the facility s visitation area and after security verification is allowed to sit at a terminal When prompted the inmate identifies him herself on the terminal and the session is started automatically requiring no officer intervention Efficiency Driving Services The system s open architecture allows the terminals to provide more than video visitation The video visitation terminal can also serve as kiosk to enables video arraignment and visitation sessions between inmates and their friends or family members attorneys and law enforcement officers In addition to traditional video visitation sessions it also facilitates the following activities gt RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services 30 Technical Response Visitation registration and scheduling Chat features for internal communication between the County s users such a
119. e to Securus and not available from any other provider The financial impact is provided as required in Appendix A Major inteligence failures are usually caused by failures of analysis not failures of collection hard Heuer Jr CIA Analyst and Author of Psychology of Intelligence Analy Securus understands the lifecycle of intelligence and investigating communications data and the challenges investigators detectives and corrections facility staff face in both time and resources such as the following Pulling reports Exporting information Sending information to someone else Contacting other facilities for information Combining all the information together Receiving information in many different formats The daunting task of identifying suspicious behavior in the information provided to uncover focused leads Even when key information is gathered investigators have to determine where all of the data will go as well as the time consuming method of analysis What if you had a 24x7 analyst that you didn t have to provide a salary to or benefits How much time and money would be saved What if you had a sense of liability protection knowing access to the dala is controlled logged tracked and available to only authorized users gt Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services ia Technical Response The Securus
120. ecurus SCP which includes approved free calls to specific numbers This list can include Immigration contacts Public Defenders and Crime Stoppers as defined by Shawnee County Department of Corrections 11 24 System must control call duration on the basis of time limits and time of day restrictions as defined by Owner W Read Agree and Will Comply Without Qualification SCP allows facility personnel to set a variety of restrictions on inmate calls including adjustable preset call durations on the basis of time limits time of day restrictions and much more Restrictions can be set for individual inmates groups of inmates groups of phones or for all inmates To reduce workload for facility personnel SCP automatically manages restrictions when they are imposed For example restrictions by inmates are set by applying a restriction to the inmate s PIN These restrictions can include Maximum duration of a call by phone number call type and destination zone Maximum number of concurrent calls to any number Maximum number of concurrent calls from any PIN Customized restrictions can be configured through SCP s simple user interface as show in the image below gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 64 Technical Response Calling Restrictions Proprietary and Confidential Secure Call Platform WON Customize restrict
121. eing processed into the facility in Booking the inmate is provided a card that explains the function of the inmate phone system and the card has the inmate s PIN hand written on it As long as the inmate has provided a next of kin contact they are provided a card with a PIN for use of the inmate telephone system The inmate then may activate their PIN from one of the phones in Booking or upon being dressed into one of the housing units Is there any PIN less calling in the department Yes The Juvenile Detention Center residents are not required to utilize a PIN for dialing out Q15 AIS QI Al6 Q17 AIT Q18 ALB Q19 A19 Have you ever had an issue with inmates complaining there were an insufficient number of telephones in the Booking area No There has never been any indication that the inmate to phone ratio is insufficient in any location of the facility How do you handle non working phones If an inmate finds a telephone does not work the officer is informed and a work order is issued to have it repaired or replaced The vendor s service technician comes and repairs or replaces the telephone The service that cach vendor will offer with regard to this and or other system failures should be discussed as part of the RFP response The RFP listing of revenue for CY2009 through CY2011 seems to have dropped 23 while the ADP did not reflect a similar drop Could department provide any insight
122. eing put into production and follows a strict change control process Each environment has strict access controls processes and we use source code control systems to ensure proper revision and promotion of code artifacts Securus uses industry standard HP Quality Center for defect tracking and follows a rigorous test cycle including verification of new functionality load testing and full regression testing Final Business Case Analysis A final projection for the product or feature is completed and signed off on by executive management Assuming minimal changes in the projections after the productifeature has gone through development a final go no go decision is made Phase V Implement and Communicate Securus follows the appropriate change control processes to stage for implementation and ensure the developed system will be correctly installed and deployed to production with proper procedural steps The SCP architecture is built to implement software upgrades in real time limiting disruption to the phone service As new features are developed and tested through alpha and beta stages the feature is ready for general release and is added to the central processor making the feature available to all facilities If service has to be disrupted for an upgrade the upgrade will typically be conducted between the hours of 11 00 p m and 7 00 a m local time The Securus Account Manager will communicate with the County when new features are av
123. eir search Secure Call Platform Fey Sang 98001 Management Level Change Log Search 411212012 Proprietary and Confidential Secure Call Platform User Interface Sample Reports Sample Custody Account Change Log Report Custody Account Change Log Report can be used by administrators to monitor the electronic and manual changes to custody accounts Administrators can use search criteria such as PIN username name and date range to narrow their search Secure Call Platform Foci Rowing ante 99001 Guste y Acc unt Unang Log srearcn 2 seus senm Teercegas 411212012 Proprietary and Confidential Secure Call Platform User Interface Sample Reports Sample PAN Entry Change Log Report PAN Entry Change Log Report PAN Change Log functionality records all actions that SCP users make to the verified feld in the SCP user interface It also allows administrators to examine all PAN list changes specifically when changes occur and by whom helping administrators and investigators track user accountability Secure Call Platform iy Senis is 6001 PAN Entry Change Log Search 411212032 Secure Call Platform User Interface Sample Reports Sample Phone Number Change Log Report Phone Number Change Log Report allows administrators to review all changes to controlled numbers on the Global list at both the agecy and facility levels Secure Call Platform Meca ing ami 99001 Global List
124. ejcolteral for public amp inmates 2hs TueBSi2 Tue 65 12 Debit and Commissary integration Plan 2hs Tue 6S 12_ Tue 65 12 Submit Initial Telecom amp Equipment Orders Preliminary Engineering amp Design ii days Tue 6 5 12 Wed 616 12 Submit orders to Telecom Vendors for DSL transport based on RFP engineering 6hs Tue 65 12 Wed 6 6 12 Submit orders for hardware to warehouse and vendors vendor managed inventories 6hrs Wed 6 6 12 Wed 6 6 12 Project Planning Phase 11 25 days Tue 6 1212 Wed 627 12 Securus amp Shawnee County Team Project Team Meeting Touch Point Debit amp Integration 025 days Tue 6212 Tue 6 12 12 Planning Review integration requirements 2hs Tue 6 1212 Tue 67272 Reviewing integration best practicos 2hs Tue 6 122 Tue 6712 12 identity preliminary integration plan 2hs Tue 6272 Tue 6 12 12 Plan additional integration planning meetings Thr Tuo 612 12 Tue 6 12 12 Project Plan Updates 3 38 days Wed 6 13 12 Mon 6 16 12 Contact Telecom Vendor for estimated delivery dates on MPLS T1 orders 2hrs Thu giia t2 Thu 6714712 SCP Debit Integration Schedule Draft 4hrs Wed 6 13 12 Wed 6 13 12 Securus amp Shawnee County Team Project Team Meeting Touch Point Review Schedules OAS days Thu 6 14 12 Thu 6 14 12 Review telecom and hardware dalivery schedules Thy ThuGH4 2 Thu 6 14 12 Inemal Securus review to update project plan 1day TRA Fri 675 2 Produce updated project plan and review with Shawnee County Team Team 1day Fi6ii6
125. ephone Services 3 Technical Response Installation Requirements All requirements in this section are mandatory Respondents must respond Read Agreed and Will Comply Without Qualification to indicate compliance with each provision any alternate response will be treated as an exception and must be documented in section 13 below Respondents should also provide additional explanation as appropriate to each response 9 1 Turkey Installation Proposer shall be responsible for all costs associated with the inmate telephone system including purchase of equipment installation service maintenance voice network and transmission data network and day to day operation Owner shall have no responsibility for any costs associated with the system Proposer is responsible for determining all wiring and software requirements costs associated with the conversion of service from current inmate telephone system providers to the successful new service provider Successful proposer shall coordinate all details of switching out services with the current vendor W Read Agree and Will Comply Without Qualification 92 installation Plan Provide a detailed plan for all aspects of the system including installation acceptance and training to satisfy all requirements in this RFP At a minimum address the following Equipment ordering Establishment of all relevant system interfaces Transfer of data from current Vendor Installat
126. ercrowding budget shortfalls stating shortages and overall community safety We are confident In our proposed solution ta Shawnee County and we believe we can exceed your expectations far the provision of inmate telephone services A partnership with Securus Wil provide Shawnee County will greater revenues improved security and improved inveefipalive capabilities Nicola Clark is tho Account Manager responelble for the Shawnes County program presented in ur response Nicole has the expariancs of managing 53 Kenses accounts and car offer the knowledge understanding and accomplishment af a euccassfil tanstion She will be your cantant to provide answers fo any questions that the County may have You may contact her at any lime by phone 712 RBB 4T22 or by Email nolerk d vecuruslech Aet Ag the Vice Pracident Marketing and Strategy am authorized to bind Securus and my contact information is included with my signature below Wa thenk you for your consideration of the attached proposel and ook forward to the opportunity of beginning a mi tually teneficlal relationship with Shawnss Gounty and llo constitue Tis as your prime contractor tor inmate telephone services Securus wants io ba your chosen pariner partine who understands your neede now and has the resources and conunitmant to mezt your changing needs in the future Sincerely xx Russell Roberts Vice President Marketing amp Strategy Securus Technologies inc 14
127. erface secure Web site This efficiency enhancing capability provides gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 147 Technical Response audit capabilities that help indemnify your facility and provide savings on costs related to stand alone check in systems Officer Check In Report and Messages Results Proprietary and Confidential gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 148 Technical Response 12 Call Rating And Commission Accountability Respondents should respond Read Agreed and Will Comply Without Qualification to indicate compliance with each provision Any other response will be treated as an exception and must be documented in section 14 Respondents should also provide additional explanation as appropriate under each requirement 12 1 A copy of current rates shall be on file with the Owner Owner must be notified in writing of any proposed increases or decreases in the rates charged Owner MUST approve increases decreases in rate s prior to any change Y Read Agree and Will Comply Without Qualification 122 Any change in Calling Rates Discretionary Fees or Billing Policies that are not approved by Owner in writing in advance of the change shall be grounds for termination of the contract W Read Agree and Will Comply Without Qualification
128. ervice issue is resolved Ifa technician is required Securus contacts the customer with an estimated time of arrival P2 Service Level A P2 assignment occurs when 5 percent to 29 percent of system functionality is adversely affected by the system event Response time for a P2 event is 24 hours Examples of a P2 service assignment would include problems or errors with items such as e Work station issues Specific system port issues gt RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services 52 Technical Response LEC circuits Unblocks Block numbers Missing CDRs Call searching Customer Communication Guideline Ifa dispatch is not required Securus notifies the facility when the service issue is resolved Ifa technician is required Securus contacts the customer with an estimated time of arrival P1 Service Level A P1 event is our highest service level occurs when 30 percent or more of system functionality is adversely affected by the system event Response Time for a P1 event is 2 hours Examples of P service assignments would include items such as Voice prompts not operating Features not operating appropriately CD buming abilities disabled Live call monitoring not operating appropriately SCP user interface access denied All phones are out of service Customer Communication Guideline Ifa dispat
129. ervices T Technical Response As a last resort the system checks a third party best known name and address service 11 31 System must track IP addresses or other relevant identifiers for accounts funded online for use by investigative staff Describe in detail what is tracked and how this information is made available to investigators S Read Agree and Will Comply Without Qualification SCP s will provide relevant account identifiers such as billing name and number for use by investigative staff This information is available for all call types including collect and prepaid collect In SCP investigators can easily point click and initiate a name and address search that looks for the number in both private and external sources of data This search process is unique in the industry providing the most responsive name and address information possible 11 32 System must provide the ability to place alerts on a specific inmate PIN or destination number as determined by investigators The alert function shall 11 324 Automatically call designated number s or otherwise alert investigators according to preference when a call by a watched inmate or to a watched number takes place M Read Agree and Will Comply Without Qualification SCP s Covert Alert feature enables SNDOC to assign a Covert Alert status to inmate PINs phones or dialed numbers under surveillance Then when a call associated with a Covert Alert
130. erving so many correctional facilities requires Securus to have the best internal controls and processes in the industry Securus is proud to be the only inmate telecommunications provider in the U S who has been certified as Sarbanes Oxley Section 404 compliant To attain Sarbanes Oxley compliance required an independent accounting and auditing firm to complete a comprehensive and in depth evaluation and test of Securus internal controls over financial reporting The unconditional audit opinion or compliance confirms that the company has effective controls and safeguards in place to manage its financial information Unlike our competitors who do not provide transparency or vigor in their financial reporting cur accomplishment reinforces that our financial statements provide the necessary depth and accuracy required for investors rating agencies and our correctional facilities customers SOC 1 formerly known as SAS 70 Type ll certified Securus unlike any other provider in the industry can also claim the distinction of attaining SOC 1 certification as well During the past two years Securus successfully completed an American Institute of Certified Public Accountants Statement on Auditing Standards No 70 SAS 70 certification This certification indicates that an independent accounting and auditing firm completed a comprehensive and in depth evaluation and testing of Securus internal controls and related activities The certification con
131. es We retain over 95 of our annual revenues each year the best in the industry because we are committed to providing the best customer service to friends and family members of inmates as demonstrated by us spending over 2 million dollars to build out an in sourced Customer Call Center where Dallas based Securus employees are assisting end users Lastly unlike other vendors who install one platform and provide no upgrades until the end of a contract Securus provides its customers with quarterly upgrades thus preventing our customer s platforms from ever becoming out of date or obsolete 82 Vendor Stability State and describe all changes in ownership and or organization over the past ten 10 years W Read Agree and Will Comply Without Qualification Securus Technologies Inc and its affiliated subsidiaries have been providing Inmate Telecommunications since 1986 Securus Technologies Inc formerly Evercom Systems Inc was incorporated August 22 1997 in the State of Delaware Securus has been operating under its current name since August 2 2010 From its inception until July 1992 Securus and its subsidiaries primarily engaged in designing manufacturing marketing and servicing public payphones including pay telephones for use in correctional facilities In 1991 the company began to focus on providing specialized lelecommunications services for the inmate calling market as the result of U S Justice Department mandat
132. es to prevent inmates from committing massive credit card fraud from prisons The following figure presents a timeline of the Securus history including major landmarks RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services 20 Technical Response Securus Timeline J Qn v E e M a a 8 3 Vendor Financial Strength Vendor must include 3 years of audited financial statements to include Income Statements Balance Sheets and Statement of Cash Flow Read Agree and Will Comply Without Qualification To demonstrate our financial stability Securus audited 2010 and 2011 financial statements have been enclosed in a sealed envelope marked PROPRIETARY AND CONFIDENTIAL MATERIAL in Attachment A of the required Attachments tab As we are a privately held corporation Securus considers these two documents highly confidential and proprietary This information has been submitted for SNDOC s review and Securus respectfully requests that it be removed from our proposal prior to public display of proposals after opening Securus publicly available 2009 audited financials have also been provided in Attachment A of the required Attachments tab gt Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services a Technical Response Financial Stability that Matters to SNDOC With industry lead
133. es video arraignment and visitation sessions between inmates and their friends or family members attorneys and law enforcement officers In addition to traditional video visitation sessions it also facilitates the following activities Visitation registration and scheduling Chat features for internal communication between the County s users such as attorneys probation officers and jail administrators Inmate information application Sick call application Securus Secure Instant Mail electronic mail Commissary order application Storage of recorded visitation sessions Emergency video application Automated retrieval and playback of sessions Visitation reporting Securus Video Visitation is a 100 web based video RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services 140 Technical Response visitation and integrated inmate kiosk solution specifically designed for correctional facilities Our video visitation service provides Securus clients the very best in video visitation without the burden and costs of managing the system We maintain the video visitation system 24 hours a day 7 days a week 365 days a year The County benefits from a quality of service that is fast accessible and secure Securus Threads As an option Securus will provide Shawnee County with our new powerful investigative software called Threads exclusiv
134. ether it fits the business Based on this evaluation ideas are then prioritized and staged for development Product Specifications Business Requirements Ideas are converted into product specification or business requirement document which specifies features and functionality associated with the idea Phase II Analyze Functional Specification Functional groups indicate requirements needed to produce the product or feature and functional specification documents are created Project Plan Creation This is a cross functional planning activity that includes detailing tasks responsibilities and timelines expected in the development of a product eature Phase III Design amp Develop Formal Business Case Analysis Product forecasts are completed from information obtained from the preliminary business case analysis and updated with information from Functional Specifications A go no go decision is made based on a review of the analysis Design Document The design document is based off of the Business Requirements and the Functional Specification document It outlines the system requirements for all identified customer requirements and the proposed solution to deliver on the requirements gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 43 Technical Response Phase IV Test Securus uses three distinct system environments prior to the application b
135. ew examples of Securus powerful Threads technology This technology is fully integrated with SCP and does not require the user to import export or upload data All reports are fully accessible from the same user interface provided through SCP for all other reporting investigative and administrative tasks The SCP user interface provides reports for this Lead Generator in a unique simple and easy to use graphical display providing a visual representation of the patterns detected and revealing associations of inmates as well as called parties The Best Financials County Revenues Go Beyond SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 5 Executive Summary During these difficult economic times Securus understands that every dollar of revenue is critical to our County partners While many vendors are content with throwing out a commission rate Securus has focused our total solution to optimize commissions across each and every calling opportunity It is also critical to understand that no commission is made until a call is completed so Shawnee County will benefit from the vendor that provides the greatest number of call completions across each call category Securus is that vendor Traditional Collect Calls Our industry was founded on the collect call As the largest provider of County Inmate Phone systems we have more collect billing arrangements than a
136. f of the correctional facilities in the country and new equipment is added every month The infrastructure will be new on day one and be new at the end of the agreement Perhaps the largest advantage of our network platform is the fact that we have the ability to constantly upgrade technology so we stay ahead of criminals and help support you in the critical tasks of law enforcement gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services a Technical Response 11 59 2 ITS architecture shall be expandable to allow future growth S Read Agree and Will Comply Without Qualification Using our premier industry leading platform offering up to four technology upgrades each year ensures Shawnee County will have the very latest in advanced features and technology today and well into the future Because the proposed Secure Call Platform SCP uses a centralized architecture features are available to you as soon as they are ready More Features and Frequent Technology Upgrades Securus has more than 500 distinct and active SCP features and we add 50 new features on average each year These features come standard with SCP and are at no cost to our customers Our research tells us other providers have fewer features and their infrastructure prohibits them from automating feature upgrades That means you have to wait sometimes years to receive other provider s newer
137. facility and the general public a top priority all the while fostering the important relationships between inmates and their friends and family members This offering will provide you new technology and greatly expanded system capability Securus is a national industry leader serving more than 2 200 facilities nationwide including 53 counties in Kansas Securus maintains the largest field service staff in the Midwest and our service is unparalleled by any vendor We believe this offering will provide your facility with state of the art service and will greatly enhance your capabilities Additionally your inmate telephone solutions will constantly be updated at no cost to you throughout the term of our agreement with the County thus preventing the system from ever becoming out of date or obsolete We have the distinct advantage of being the manufacturer of the Secure Calling Platform SCP proposed in our offer This Securus advantage enables us to insure a smooth transition in maintaining inmate telephone calling privileges with no significant impact to the inmates and the facility staf E gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 1 Cover Letter Securus is dedicated to our role aa a partner ta aw enforcemert end is working end deploying mary applicat ons deelestad to assist our partners in improving tacllly efficianclos as well as veselving iecuae around ov
138. fications requirements and conditions of the RFQ and documents The vendor further agrees that the performance time specified is a reasonable time having carefully considered the nature and scope for the project as aforesaid of Corrections County Department inmate Tene Seem Regus For Proposa Quotation No 026 12 Date Mailed 04 13 12 Closing 200pm 05 09 12 Shawnee County will use discretion with regards to disclosure of proprietary information contained in any response but cannot guarantee the information will not be made public As a governmental entity Shawnee County is subject to making records available for disclosure pursuant to the Kansas Open Records Act Any confidential or proprietary information should be clearly marked Shawnee county reserves the right to enter into agreements subject to the provisions of the Cash Basis Law K S A 10 1112 and 10 1113 the Budget Law K S A 79 2935 Agreements shall be construed and interpreted so as to ensure that the County shall at all times stay in conformity with such laws and as a condition of agreements the County reserves the right to unilaterally sever modify or terminate agreement at any time if in the opinion of its legal counsel the Agreement may be deemed to violate the terms of such law The vendor certifies that this proposal is submitted without collusion fraud or misrepresentation as to other vendors so that all proposals for the project will result
139. firms that the company has effective controls and safeguards in place to manage information and data belonging to its customers Because inmate telecommunications providers like Securus need to install and operate highly sophisticated call management platforms and related services to meet the security and public safety needs of correctional facilities we need to be able to gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 24 Technical Response accurately process manage and control millions of call records and call recordings for security and investigative purposes A SOC 1 report reinforces to correctional facilities and their auditors that Securus has the necessary controls in place to manage this critical information 84 Vendor Experience Briefly describe Vendor s experience in providing services similar to the ones solicited in this RFP State the number of years in business number of installations size of systems and locations In addition list the following W Read Agree and Will Comply Without Qualification Securus currently serves correctional facilities operated by city county state and federal authorities and other types of confinement facilities such as juvenile detention centers and private jails The Company provided services to approximately 2 200 correctional facilities in 44 states the District of Columbia and Canada More than 850
140. gations into all types of criminal activities He served as the Executive Case Manager and Intelligence Section Head within the Coordinated Law Enforcement Unit of British Columbia Mr Shouldice currently works as an investigative consultant on high profile cases in the Vancouver Police department Managing Investigative Data Securus understands that during the course of an investigation the law enforcement community is inundated with data Data is coming from different sources in different formats with numerous potential leads that can be followed Each lead potentially creates many more leads to be followed We understand investigators are quickly overwhelmed with the amount of information they must analyze as well as the lime and resources required to manage retrieve and analyze the data to identify those leads that are most likely to uncover important information gt RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services 142 Technical Response Sources of Information Inmate call records Confiscated cell phones such as calls Inmate personal information such as text messages emails videos and name account number PIN DOB and contacts SSN Public phone records Who the inmate is allowed to call Events and places of interest versus who they actually called Mail Called party biling name and address Lexus Nexus informatio
141. ge secndoled number meetogor n ieena th fined om eth By ching ons cp hermes for t callar E lese The FCN feature allows investigators to generate a report by entering a frequency threshold that instructs the system to search for only those numbers that have been called a certain number of times throughout the facility For example by entering 50 in the parameter field the system shows only those numbers that have been called 50 or more times within a designated timeframe After the report appears on screen clicking the mouse produces a second report that represents all areas of the facility from which a specific number has been called Investigators can use this report to analyze data and determine specific call patterns detail suspicious activity and selectively assign a watched number status to potential fraudulent numbers A full set of reports that administrative users need daily as well as a full set of investigative reports makes Securus Standard Reports generator anything but standard 11 87 The System must be capable of producing customized reports by Owner request Describe the process and timeline for requesting and producing customized reports W Read Agree and Will Comply Without Qualification gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services ns Technical Response The proposed syste
142. ge Administrator can search on key creda such co rocordios ussao poma coli start ond ancece tartan dialed creber and PIM Secure Call Platform my nang nentur 001 Recording Audit Log Search ty ospa napa Secure Call Platform User Interface Sample Reports Sample Scan Patrol Audit Log Report Scan Patrol Audit Log Report allows administrators to report and manage all activity for live monitor scans Administrator can search on key criteria such username and date range to narrow thelr search Users can also select to view the call detail records associated with each scan for additional information Secure Call Platform X Scan Patrol Audit Log Search 411212012 Proprietary and Confidential Attachment F Resumes of Key Personnel Nicole Clark Account Manager Summary Ms Clark has extensive working knowledge of the telecommunications and information technology industry with more than 9 years directly supporting customers and clients Experience Securus Technologies Inc Sioux City IA 2011 to Present Account Manager Responsible for meeting and exceeding the needs of current customers and acquiring potential customers in the state of Nebraska Kansas North Dakota and South Dakota Present and offer innovative technology to customers that will improve the facilities needs Extensive knowledge of Secure Call Platform SCP capabilities and features used for recording an
143. h SCP Other similar tools in the industry use off the shelf systems that are intended to be used for call centers or professors These systems do not account for the ever changing landscape of criminal investigations or the evolving mentality of inmates In many instances these systems also force investigators to copy calls to local machines or move calls to a separate tool to identify specified words spoken throughout the call In contrast Word Spotting is fully integrated with the SCP calling platform Through this integration Word Spotting searches for specified keywords in calls automatically without the need to switch programs or download calls Word Spotting Reports Authorized users can access the Word Spotting reporting tools through SCP s user interface From here search criteria such as date range PIN dialed number and inmate name can be Used to pull a report that lists all of the calls with identified keywords The reports provide standard information such as the name of the inmate their PIN and the dialed number In addition investigators can see which keyword was found and the time within the call that the word was spoken saving valuable time by eliminating the need to listen to the entire call Suspicious calls can be selected and those recording can be analyzed using the integrated SCP media player By using the media player with the report information investigators can skip to the exact location in the convers
144. hat our financial statements provide the necessary depth and accuracy required for investors rating agencies and our clients SAS 70 Certification Securus unlike any other provider in the industry can claim the distinction of being SOC 1 formerly known as SAS 70 Type II certified In 2009 Securus successfully completed an American Institute of Certified Public Accountants Statement on Auditing Standards No 70 SAS 70 certification This certification indicates that an independent accounting and auditing firm completed a comprehensive and in depth evaluation and testing of our intemal controls and related activities It confirms that the company has effective controls and safeguards in place to manage information and data belonging to our customers and clients Inmate telecommunications providers like Securus need to install and operate highly sophisticated call management platforms and related services to meet the security and public safety needs of correctional facilities therefore we need to accurately process manage and control millions of call records and call recordings for security and investigative purposes SOC gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 109 Technical Response 1 certification demonstrates to correctional facilities and their auditors that Securus has the necessary controls in place to manage this critical information
145. he call data provided im Section 1 3 includes Prepaid P rain calumny informan This is the extent ef information Ul will be provided in this ROT As discussed im Lie pre bid conference meeting there if pe system currently In place to wilize u debit call system roc response in Qf above AT ofher terms and condit ors of the bid remain che same Bidders ane required co sign this uddondura and aliad ite their bid COMPANY NAM AUTHORIZE 0 SIGNATURE Lared PRINT Russel Fioheds DAE Securus Technologies Inc 77 Michele Hanshaw Purchasing Specialist
146. he system shall brand all inmate calls with a pre recorded message announcing the collect call name of the facility name of inmate initiating the call and that the call may be monitored or recorded The system shall have at a minimum multi lingual capabilities for English and Spanish Y Read Agree and Will Comply Without Qualification When the called party answers the SCP call announcement message notifies the called party that they have a collect call from an inmate and states the name of the institution in which the inmate is located The inmate s recorded name is announced to the called party as part of this call acceptance message to provide identification of the calling inmate For example a typical announcement may say You have a collect call from an inmate John Doe at the Shawnee County Adult Detention Center This telephone call may be monitored or recorded The facility name branding can be customized for every facility Ata minimum SCP will provide this announcement in both English and Spanish Additionally the system can be configured to enable language prompts in several other languages such as Navajo Portuguese Vietnamese Polish and Russian 11 20 Vendor shall be responsible for all TS equipment in its entirety including replacement for normal wear and tear offender abuse natural disaster or other event at no cost to Owner Y Read Agree and Will Comply Without Qualification Security Features 4121 S
147. he user has rights gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services n Technical Response CallPlayer Pro Notes Access Proprietary and Confidential SNDOC users can easily save one or more entire calls to a folder or CD from the same screen from which call recording was accessed as show in the image below By clicking Burn Selected to CDR users can bum to Audio CD R or MP3 CD R gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 72 Technical Response Continuous Voice Verification Burn or Save Recorded Calls Proprietary and Confidential mmL 1129 System must be capable of importing and presenting relevant inmate information as determined by Owner e g whether inmate is still housed in facility gang affiliation or victim information Describe how Vendor s System meets this requirement amp Read Agree and Will Comply Without Qualification The Securus SCP system has the capability to interface with the Facilty s booking ail management system JMS so that the inmate PINs can be automatically imported activated and deactivated in the inmate telephone system based on the inmate s status If an inmate is released the inmates PIN information is stored and can be reactivated along with call detail records and inmate recordings if the inmate returns to the facili
148. heir Direct Bill Account Connect to a live agent to setup a pre paid account Choose to hear the prompts on the system in English or the language selected by the inmate if configured for this option Pay for the incoming call with InstantPay if available Hear optional marketing message by request of SNDOC Block their number prior to accepting a call using SCP s patented Perma Block technology Technical Response automat debit PIN entry is requested and inmates can hear available balance in their account and the cost of the call Select a specific language at the beginning of the call if configured for this option Acknowledge that the call is going to be monitored and recorded Hear available call time prompt will tell the inmate call time limits based on calling schedules or calling restrictions Identify themselves by PIN or Voice Biometrics if configured Add remove and or listen to the phone numbers on their PAN list if configured Hear optional marketing message by request of SNDOC SCP s automated operator also provides a patented Perma Block process which allows a called party to block their number prior to accepting a call This feature may be used to block calls by any inmate in the facility The ability to immediately block calls helps reduce the number of called party complaints and reduces facility labor requirements The called party can also choose to simply end the cal
149. her vendors incorporate 87 Client References Regarding all state or county correctional systems served both past and current by Vendor as prime contractor for inmate telephone services within the past seven 7 years NOTE Systems served by a Vendor subcontractor or systems served by Vendor as a subcontractor are not acceptable Provide contact information in table form including facility name individual contact name title phone number and address number of telephones number of inmates dates of service and a concise description of the scope of services provided Owner reserves the right to select certain references to contact at its discretion W Read Agree and Will Comply Without Qualification Securus has provided this list in the envelope marked Proprietary and Confidential Material in Attachment A of the required Attachments tab As a privately held corporation Securus has provided this information for the evaluators of Proposal 026 12 but consider this material to be highly confidential We respectfully request that it be removed from our proposal prior to making it publicly available after opening Securus retains over 2 200 facilities nationwide and has an industry leading 95 customer retention rate Its SCP platform is the most widely utilized inmate telephone system in the industry To provide the most relevant and concise information for Shawnee evaluators Securus has listed all sites for this requireme
150. ible for development and execution of project plans including schedules project budgets human resources risk management quality management communication management procurement and integration management Technical Support 2009 to 2010 e Level 2 tier for issue escalation and resolution Coordinate closely with immediate Supervisor Technical Teams as well as customers Provide client support services for phone related issues over the phone and record how the issues were resolved All issues are limited to a set time for resolution Issues range from software to hardware Support Management in custom documents for Technical Support team training and Site specific equipment management Hewlett Packard Inc 1999 2002 Senior Programmer Analyst e Software Development Life Cycle Gather software product requirements from end users to evaluate objectives goals and scope Create technical specifications Develop the end user software requirement Specification Lead projects lasting 3 to 6 months based on complexity factors of the software enhancements e Create a project plan incorporating variables such as deliverability performance design and maintenance e Estimate time frames quality and quantity of resources required to successfully implement the project e Coordinate the project throughout the lifecycle design development testing implementation and production Responsible for project scope definition and signoff
151. ibly and provides the specific reason for call termination 11 64 Vendor must describe the process for unblocking a telephone number previously restricted for non payment including the timeframe for removing the restriction once payment posts W Read Agree and Will Comply Without Qualification Upon payment verification the blocked status is immediately removed and calls can begin processing at that lime Specific Prepaid Collect service requirements 11 65 Vendor must provide an alternative billing option to Called Parties who are categorized as unbillable by virtue of their selection of an alternative local carrier for service Read Agree and Will Comply Without Qualification Securus makes every attempt to connect any call placed by an inmate to their friends or family members Securus First Call Connect program connects inmates to friends and family who do not have a billing arrangement or are classified as non billable so that they are allowed to make contact and establish a pre paid account First Call Connect allows initial calls to non billable friends and family members to connect for a short duration after which time the friend or family member is given the opportunity to set up a pre paid account using a direct connection to the Securus Correctional Billing Service s customer support center gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telepho
152. ice Center Securus also provides 24x7x365 customer service capabilities from a state of the art customer service center in Carrollton Texas The service center offers Technical support 24 hours a day seven days a week 365 days a year Fully trained staff of support professionals to answer calls Technical Support is comprised of sixty professionals to ensure quick problem resolution and a higher level of customer service Service event tracking to drive resolutions Prioritized calls and analyzed reports to ensure Service Level Agreements are met Certified technicians to provide quick problem resolution Ownership of every issue via training support other departments information etc System and individual site connectivity monitored 24x7x365 gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 48 Technical Response Network Operations Center The Securus SCP inmate telephone system is constantly monitored by Securus employees from our Network Operations Center NOC at our headquarters location in the metro Dallas Texas area This service center is staffed 24x7x365 by network experts who are certified in the systems and software used to monitor all SCP functions and equipment as well as the associated network The NOC maintains failure reports service history and other diagnostic information which will be available to the Cou
153. id The Beard of Conary Commissioners reser es the tips to aecopt or rajos any andar wll bide und 10 any irregularities ar ital thes thevel Tf additional infurmation is roped please contact Caprio Timothy Pheios DOC ucili supervisi al 283 281 5030 ext 6602 y A Kar ashtu 2 le emma Pun cae ges SHOW TERMS an DELIVERY WITT BE WADE 4e swew gex my ene ra on s SIGNED TITTA UHONF NO 727 ae FAX DTE A onmes EMAIL seertesecezcuer Strain cer apartman si Correo non Tien Servece Request For Propio Cover Letter May 9 2012 Shawnee County Board of Commissioners Shawnee County Purchasing Department 200 SE 7th Street Suite B27 Topeka KS 66603 3932 RE Shawnee County Department of Corrections Request for Proposal 026 12 Dear Shawnee County Board of Commissioners Securus Technologies Inc is pleased to submit our response to the Request for Proposal RFP to the Shawnee County Department of Corrections for the provision of an Inmate Telephone Services You will find enclosed our detailed responses to the questions posed in your RFP which will remain valid for a minimum period of five months We have provided a comprehensive inmate telecommunications solution that will provide Shawnee County unmatched administrative investigative and financial benefits while providing dedicated 24x7x365 customer service Securus makes the safety and security of your
154. ide correct and accurate call detail and management reports for all calls placed from the inmate phones Reports shall include as a minimum origination number destination number type of call local intralata interlata intrastate or interstate number of minutes of call reason for disconnect and total call charges WW Read Agree and Will Comply Without Qualification gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 105 Technical Response Securus will provide Shawnee County Department of Corrections with correct and accurate call detail and management report for all calls placed from inmate phones Reports include but are not limited to origination number destination number type of call number of minutes of call reason for disconnect and total call charges Reports through SCP are provided through its dedicated report writer providing investigative information based on the call Detail Records CDRs This Sophisticated reporting tool provides a reporting interface into all calling activities Reports can be generated online and exported in Excel CSV Comma Separated Values Adobe PDF format Users can search and analyze call details on all calls placed from each offender telephone through SCP These details include date time and duration telephone number or origination and destination if used offender ID reason for termination and mu
155. ield Services organization requires that all Field Services Technician FST personnel meet the following standards Are strategically located throughout the U S Our FSTs are located throughout the United States in strategic geographic locations that enable them to meet our clients response time needs Meet educational and certification standards All FSTs are thoroughly screened before employment and are required to have an extensive telecommunications background Additionally FSTs receive Securus extensive training and certifications in order to support our product offerings Receive product and engineering support Our in house integrated support model keeps our technical support team engaged throughout problem resolution FSTs and the technical support team have direct access to product and development engineers enabling them to expedite repairs and minimize customer downtime Carry standard tools and parts All FSTs carry a complete set of tools and standard truck stock of parts to handle the majority of repair requests These include telephone sets handsets dials and replacement circuit boards which they keep in their truck or gt RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services ar Technical Response on site If a technician does not have the spare part in his or her truck or at the site Securus will drop ship the item to the site
156. ies or tuat tel plione my hers file hmely araml repons maintain current regisz ion with the ansas Secretary af State s Office uud puy all Cutnmission end XUSF usscesrmente in ely uan AVIS THEREKORE BY THE COMMISSION ORDERED THAT A Uhe appliceton of Bverwom Systema Ine tm change jts name t Socows Vechmuloyien te 5 herey approved efteetive as of rte date of this Odes B The portiss have hoen duys plus three days if ser of this order is by nil Borm the dots ihis eder was sarved ir whic to petition the Cou mission for reconsideration i any issue ar sours decided horein K S A 66 1 18b K S A 2009 Supp 77 529 C The Commission remains jurisdiction ower the subject aicctor and Cue pasties For the purpose af entering such further order oc orders es il may dren neczssury BY THE COMMISSION I IS SO ORDERED Weigh Datod FER 64 200 TER Q4 zit buun Loyd Com ORDERED HALED xesu ive Director Attachment E Sample SCP Reports E gt SECURUS Secure Call Platform User Interface Sample Reports Secure Call Platform username and password for anytime anywhere access Products amp Services Copyright 2011 Securus Technologes Inc All Rights Reserved Secure Call Platform User Interface Sample Reports Selected Sample SCP Reports Call Detail Search Screen Informant Line Report Call Detail Results Screen Emergency Call Report Three Way Call Detection Re
157. ification Securus Correctional Billing Services SCBS is located in the Dallas metropolitan area at the following address 3000 Kellway Drive Suite 150 Carrollton TX 75006 11723 Once entered into a live operator queue the speed of answer must be consistently maintained at under 90 seconds Owner may require Vendor to supply daily reports to ensure compliance Callback services are not acceptable Y Read Agree and Will Comply Without Qualification Securus call center maintains the lowest average wait time in the industry We are the only company in the industry who maintains a 100 US based direct employee call center When friends and family opt out of the voice response system to fund an account for the month of March 2012 we calculated our ASA average speed of answer to be 33 seconds In April 2102 we averaged 17 seconds Seasonality can impact those numbers but we always strive for the highest standards in the industry As a point of reference March is traditionally the highest funding month of the year System Operation Optional Capabilities Owner is interested in the optional features and technology that may improve operations or security These value added options can be additional features of the system integrated solutions or external technologies that complement the inmate calling system and enhance Owner s operational or investigative capabilities Technologies proposed may be included at no impact to c
158. ill Comply Without Qualification Secure Call Platform SCP was built with the flexibility necessary to address the unique needs of our customers As a result SCP can be customized to empower SNDOC to activate only those features required for their Detention Centers If the SNDOC communicates a desire to forgo newly available features in any SCP release they will not be activated for use RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services 45 Technical Response 10 3 All hardware must be upgraded as required to ensure performance standards as required in the RFP S Read Agree and Will Comply Without Qualification Securus will provide and maintain all equipment identified in this document Securus will furnish all items required to ensure the SCP operation including racks cable power distribution telephone and electronic switching Securus will provide spares trained personnel and software to support the equipment at Securus cost throughout the duration of the contract 104 Telephone support from live qualified technicians must be available 24 7 365 W Read Agree and Will Comply Without Qualification The Securus Technical Services Center TSC is staffed by approximately 50 technical center professionals and handles approximately thousands of inbound queries per month The TSC Uses a call distribution system to automatically manage the flow of inbou
159. imum and clearly referenced as appropriate within Vendors responses Financial Response Separate sealed document The hard copy of Vendor s response to Appendix A Financial Proposal must be in a single separately sealed envelope A soft copy must also be included on the enclosed CD ROM in a separate file S Read and Understood 026 12 for Inmate Telephone Services 10 Decision Criteria 5 DECISION CRITERIA Respondents should simply respond Read and Understood to indicate their understanding and agreement with the criteria below 5 1 A selection committee shall evaluate all proposals submitted to this RFP The award will be based on general criteria as outlined below After an initial screening process the Vendor may be asked to make an oral presentation of its proposal and or provide a Best and Final Offer based on certain new requirements as may be defined during the initial review process All arrangements and scheduling shall be coordinated by the RFP contact S Read and Understood 5 2 The Owner reserves the right in its sole judgment to accept or reject any or all proposals with or without cause modify alter waive any technicalities or Provisions or to accept the proposal which in its sole judgment is determined to be the best evaluated offer resulting from negotiation S Read and Understood gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Te
160. ing and meeting budget requirements T Netix Inc Carrollton TX Sept 2004 to Feb 2005 Customer Service Manager Management of Customer accounts and interaction with customers to insure quality telephone Service at their facilities Working asa liaison between the customer base and corporate Network Service center to insure customer concerns and issues are resolved Piping Technology Company McPherson KS May 2003 to Sept 2004 Sampling Technician e Acquisition and analysis of products being stored and transferred from the storage facilities to insure product quality and integrity as defined by industry standards SC Telcom Wichita KS Jan 2002 July 2002 Engineering Manager e _ Supervision of engineering projects both central office and outside plant Experience installation Design the layout of new central office DC power requirements ironwork and cable runway design HVAC requirements Equipment location in various relay racks and standby power requirements Fujitsu Network Services Plano TX March 2000 Nov 2001 Area Supervision of all aspects of installation of central office equipment including supervision of installation personnel network design specifications close out documentation and working with telephone engineering departments irector for installation services KINI L C Kansas Cellular Kin Networks Inc Salina Kansas Nov 1989 Dec 1999 Director of Operations Dire
161. ing financial performance Securus is best positioned to continue to invest in technology and service to make sure yaur inmate phone system continues to meet your needs both now and in the future Securus is the only provider in the industry who can demonstrate the results of ongoing financial stability as indicated by our S Experience in the industry amp Investments we make in our technology infrastructure and people V Profitability Cash Position and Financing Available to Us W Strong Financial Controls Experience Longevity Securus has been serving the correctional industry for more than 25 years demonstrating our commitment and ability to be your inmate telephone services provider now and for years to come More than Size Securus is the largest inmate telecom company in the world serving approximately 2 200 parin facilities and more than 850 000 inmates nationwide We have also successfully installed our More than 1 60 best in class Secure Call Platform SCP to over Siingi 1 600 customers and continue to convert 300 of our Approximately 750 trained customers annually to this state of the art calling urus associates no platform We have been able to do all this because outsourcing of our long history of financial stability and financial backing by our investors Based on our past performance we can assure you that 1 we meet the commitments we make to our customers 2 SCP is proven and is the most technica
162. ing the specific needs of called parties We offer both English speaking and Spanish speaking agents 11724 Access to a live operator must be straightforward and timely less than one 1 minute upon entry into Vendor s customer service system Lengthy or complicated press throughs to achieve desired services or a live operator are not acceptable Describe how and how quickly end users are able to reach a live operator within your customer service system and provide your toll free customer service number W Read Agree and Will Comply Without Qualification Support through SCBS is available to friends and family members 7 days a week 24 hours a day and 365 days a year Customers can use our toll free number 1 800 844 6591 to either speak to a live agent or to take advantage of our easy to use automated system to help them with their needs Through this system friends and family members are provided options to speak to a live operator in less than one minute and only three clicks to get to an operator For added convenience we also offer personal account access via our website www securustech net or via e mail customer serviceQsecurustech net gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 137 Technical Response 11722 List the locations of all call centers providing end user customer service S Read Agree and Will Comply Without Qual
163. ings and configurations to turn on a phone to a pod restrict a phone change a blocked number and tum on or off a feature or application all in real time All features are completely integrated and can easily be accessed with the click of a mouse As a result SNDOC wil experience the following benefits Increased efficiency for staff Increased flexibility Quicker on demand access to call detail records and call recordings gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 85 Technical Response Unequalled investigative access to potential criminal activity To access the SOP interface users open Internet Explorer version 6 or higher and enter the URL hitps commandcenter securustech net They then enter a valid user name and password Login Screen Secure Call Platform acting gt usemame and password or JATTETS anytime anywhere access 11 38 Vendor must provide tiered access levels to the ITS GUI that is customizable to personnel by function and security level as required by Owner W Read Agree and Will Comply Without Qualification Securus SCP provides an advanced multi level password scheme specifically designed to provide facility administrators with the ability to assign their own unique levels of access to individuals who wil use different features of the SCP Additionally there are view and change options for e
164. inspect and audit its records relevant to the Contract In the event of an audit Vendor agrees to have material delivered to the Owner or its designated representatives at an address designated by the Owner If the Owner or the Owner s designated representative s find the records and books delivered by the successful proposer are incomplete the successful proposer agrees to pay the Owner or the Owner s representative s costs to travel including travel lodging meals and other related expenses to the location where records are stored to inspect audit retrieve copy and or transcribe the complete records and books Material relevant to this contract includes but is not limited to records pertaining to Compliance with call rate requirements Compliance with billing and or other transaction fee requirements Proper payment of commissions due Read Agree and Will Comply without Qualification 76 Compliance with Calling Rates and Discretionary Fees Failure to charge fees per the requirements of the Contract will require Vendor to provide refunds in full to all impacted parties within 30 days plus a gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 16 Technical Response 15 penalty and subject Vendor to immediate termination of the Contract at Owner s discretion S Read Agree and Will Comply without Qualification gt Shaw
165. ion by entering criterio 11 25 System must be capable of setting time limits and calling hours by housing unit or destination number as defined by Owner S Read Agree and Will Comply Without Qualification SCP call controls allow authorized users to fully customize call durations and programming schedules by housing units or destination numbers as defined by Shawnee County Department of Corrections As an example the following image shows an SCP time limit set to the booking phones of five minutes The phones in this area are enabled to be used 24 hours a day 7 days a week in this example gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 65 Technical Response Example Configuring Time Limits and Calling Hours in SCP Proprietary and Confidential Secure Call Platform oa yn 008 1126 System must offer the option of voice biometric technology This feature must be an integrated part of the call processing system and must offer related analysis tools and capabilities Products which continue to analyze the voice throughout the length of the call are preferred WW Read Agree and Will Comply Without Qualification Securus has deployed voice biometrics for more than 15 years in local county and state correctional institutions with more than 250 000 inmates enrolled enrollment capacity is Unlimited As one of the largest deplo
166. ion of telephone instruments Installation of call processing equipment Testing and system acceptance Training and communication plan for Owner staff Inmates Family members Read Agree and Will Comply Without Qualification We propose an implementation schedule that will ensure all SCP inmate telephone services will be installed in less than 45 days after contract award and full execution Itis common for incumbent service providers to lead you to believe that selecting another service provider will cause you frustration and inconvenience during installation Securus will gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 35 Technical Response complete a successful transition on time without causing the County frustration and inconvenience In this response Securus submits a complete and detailed schedule of the timeframe required for installation and completion of the SCP hardware infrastructure system testing training and account services as specified in the RFP The SCP will be installed in a manner and under a time frame designed to minimize disruption of the normal functioning of the facilities Securus Implementation Experience The success of installing and implementing SNDOC s SCP inmate telephone system is dependent on adequate planning and the capabilities and experience of the installation personnel No one has more experience in inst
167. iple companies Installation and administration of network infrastructure and Dialogic based predictive dialer for a 48 seat internal telemarketing call center Administration of Intertel phone systems and multiple T4 trunks Resume of Greg Nicholson Page 2 of 3 Experience Documentation and flow charting of all network systems and administrative procedures Microsoft Certified Professional Certifications WatchGuard Certified System Professional WatchGuard Certified Sales Professional Juniper JNCIA FWV Networks Certified Internet Associate Adtran ACCP Certified Carrier Professional Education Electrical Engineering Technology Major ITT Technical Institute Resume of Greg Nicholson Page 3 of 3 Ron Davis Sales Vice President Summary Mr Davis started at Securus in January 2010 In his role as Sales Vice President he provides on going support and product information for customers across the Northwest United States He is thoroughly trained in the use and management of Inmate Telephone Systems and has an extensive knowledge of the telecommunications industry Mr Davis has worked in the telecommunications industry for over 15 years and understands how vital these products are to the end user Prior to working with Securus Mr Davis worked with Eschelon Telecom Integra Telecom in Portland Oregon for over 12 years During his tenure with Eschelon Integra he served as the Director of Sales In
168. ips between the tables as well as the applications that feed information into those tables Not only does Oracle allow our SCP to link the call data to multiple tables it also maintains consistency between them ensuring that the data among related tables is correctly matched to maintain referential integrity Utilizing the Oracle database provides us the ability to respond faster to changing business conditions thus providing our clients with a system that is more responsive to their continually evolving needs Oracle supports all standard relational data types as well as native storage of XML Text Documents Images Audio Video and Location data Access to data is via standard interfaces such as SQL JDBC SQLJ ODBC NET OLE NET and ODP NET SQLIXML and Xquery and WebDAV Call Recording Storage Securus will store call recordings for immediate access online for the required length of time accessed from anywhere anytime Call recordings are stored in Securus centralized Disaster Resistant Carrier Class Data Centers which are managed under the direct supervision and immediate hands on maintenance by trained data center personnel In addition all equipment gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 123 Technical Response used to store recordings is monitored by the Securus fully staffed Network Operations Center 24 hours a day 7 days a week
169. ission Activities Resetting a user s password Deactivaling and or deleting users Running user management reports Adding and changing inmate phone accounts poised Deactivaling inmate phone accounts Administration Activities Setting up the phones to meet your requirements Using administrative reports Reviewing Call Detail Records CDRs Monitoring live calls Monitoring Activities Listening to recorded calls Using monitoring reports Saving calls and burning to CD Using CDRs for investigations Investigation Recognizing trends in inmate activity Activities Using other investigative tools to collect information for evidence Digging into the details Learning time saving tips and tricks Discussing actual facility situations and turning Super User Activities evidence into intelligence Troubleshooting for operational and maintenance staff to minimize unnecessary service calls Getting Started gt Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services 40 Technical Response SCP Online Help Securus also provides an online self help system that is available at all times from a convenient Help menu accessible through SCP Trainees can use this online application to find quick answers to their questions about SCP Keyword searching offers immediate access to the information you are seeki
170. ission report Officer Reviews Revenue Report Proprietary and Confidential 11 85 The System must be capable of being accessed by users both on site utilizing the ITS network facilities and off site from any PC or laptop that has access to a high speed internet connection via secure access to Vendor s system W Read Agree and Will Comply Without Qualification SCP is a highly featured flexible state of the art system designed to provide our customers with the ultimate in inmate call control fraud control and tracking security reporting and investigative capabilities gt securus Shawnee County Department of Corrections Request for Proposal T 026 12 for Inmate Telephone Services 112 Technical Response SCP s user interface is SNDOC s window to all of these features Because it is entirely Web based authorized users access the system at anytime from any location We call this anytimelanywhere access This design delivers investigative recordings with digital clarity and provides easy remote monitoring from any secure Web browser with Internet access This system is one of he only single point access user interfaces in the industry built to allow our customers complete control over their systems in a simple reliable secure environment Authorized users can easily apply settings and configurations fo turn on a phone to a pod restrict a phone change a blocked number and turn on or off a feature or a
171. l become a part of the final contract document Please clarify if Section 13 should be repeated from the Technical Response to the Exception tab and clarify there is no Section 14 Under Section 3 reference is made to the documentation of exceptions that proposals may have to requirements in sections 6 12 In that reference the exceptions section is identified erroneously as 14 The exceptions section is in fact 13 Furthermore under Section 3 2 4 Technical Response it directs that vendor provide clear responses to each of the requirements for sections 6 through 13 That section should read Provide clear responses to each of the requirements for sections 6 through 12 Department apologizes for these errors in the RFP document Qao A30 Qu Please clarity SP the Techacival Response taa should include Section 3 and Section o ihe REP No Phe ouly response cequired to Sections 3 und 5 of e REP is to indicate thal the vendor bis Reid and ndesstaad Uie concents of those sections This e to ensure thal The information and guidsmes provided in those sections ore um missed as they provide instructione for vendor s respontes In addition to the call cv provided ia RAP section 7 3 ane there any pis paid cand valls ov delit walls made by itmaes IC yes please provide Ihe call rates and che annual manner of calls a l diziion maintes and reve By call trafie ype For the past 12 mouths T
172. l by hanging up 11 17 After the dialing sequence the inmate shall be put on hold The inmate shall not be permitted to monitor call progress and shall not be allowed to communicate with the called party until the call is positively accepted Read Agree and Will Comply Without Qualification SCP can be configured with mute call progression so inmates do not hear the lled party until the call is accepted This feature ensures the line of communication is fully muted until the system detects positive acceptance key press by the called party The inmate can never speak to the called party until the end user positively accepts the call This applies to both collect and prepaid calls gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services G Technical Response 11 18 The System shall be capable of informing the called party the amount that will be billed for the call prior to acceptance of the call S Read Agree and Will Comply Without Qualification After the called party is notified by the SCP that they have a collect call from the Shawnee County Adult Detention Center the called party hears a quote rating of the cost of the call An example is The cost of this callis 3 88 for the first minute and 0 18 for each additional minute The rates quoted are dynamic and are calculated for each call according to customer requirements 11 19 T
173. lephone Services a 5 3 Selection Criteria Description Applicable Sections Adherence to Decision Criteria and Sections 6 8 Terms and Conditions Vendor Qualifications and Section 8 Experience Installation and Ongoing Support Sections 10 11 Technical Requirements and Section 12 Specifications Call Rating and Commission Section 13 Accountability Financial offer Appendix A OVERALL S Read and Understood During our pre bid discussion Shawnee County indicated a strong desire to incorporate cutting edge technology and strong service and support into the provision of inmate phone services AS an inmate communications provider Securus is aware of our role as a revenue generator and in this difficult economic climate understands the benefit of combining state of the art investigate benefits into our product offering For example Securus provides Shawnee County an option that will allow the County to take full advantage of the efficiencies of video visitation while avoiding the high costs of its implementation As a result there is no vendor in the industry more prepared and capable of to achieve and exceed the goals Shawnee County set forth in this bid Securus firmly asserts that we have accurately and concisely outlined our ability experience and qualifications within the context of this proposal gt SECURUS Shawnee County Department of Corrections Request for P
174. llows the facility to deny telephone privileges to one or more inmates without affecting other inmates who share the same inmate telephones The length of time for PIN denial is entered and automatically policed enforced and released by the system The system will automatically reset the PIN to allow calls on the day requested with no manual intervention required This feature can be configured to enable inmates if necessary to make privileged calls even while on suspension from other calls Direct manual control ofthis suspension feature is also allowed from the on site administrative terminals or authorized remote terminals and may also be automated through E Imports 11482 Restriction to certain telephones by facility or sub location at Owner s option W Read Agree and Will Comply Without Qualification SCP can be configured to restrict an inmate PIN and to a phone group of phones or site at SNDOC s option 1148 3 Duration of call S Read Agree and Will Comply Without Qualification SCP provides SNDOC with the ability to restrict inmate PIN s to a configurable maximum call duration 11484 Time of day calls may occur Y Read Agree and Will Comply Without Qualification gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 101 Technical Response SCP provides SNDOC with the ability to restrict inmate PIN s to the time of day a call may
175. llows authorized users to perform functions such as managing users and facility settings ordering materials creating and managing service tickets and generating administrative reports Authorized users can view or download the following reports from Facility Portal Calling Activity Report This report provides details on the number and type of calls made from a telephone number at the facility s Call Type Summary Report This report provides details on the number and type of calls made from a specific telephone number at the facility s Calls will be broken down by local intraLATA interLATA and interstate gt securus Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services m Technical Response Daily Call Volume Snapshot This report shows a daily snapshot of calls and minutes compared to the daily average Monthly Call Frequency Chart This chart details the most frequently called numbers from the facility Preliminary Monthly Revenue Report This report details all calls minutes and revenue for a specific date range Preliminary Daily Revenue Report This report details all calls minutes and revenue for a specific date e Investigation Tool This tool allows for tracking of a specific dialed number from any of the more than 2 200 facilities serviced by Securus In the following illustration a corrections officer reviews a Facility Portal comm
176. lly advanced and widely accepted inmate calling platform in the industry and 3 we have proven too many customers that SCP installations occur smoothly Securus associates Securus has invested more than any other provider to create a workforce of approximately 750 trained Securus associates More than 75 of these associates are customer facing meaning they are out in front of our customers assisting them with their needs Our highly skilled and certified technical support and field service teams assist correctional facility staff Our 200 seat in sourced customer call center assists the friends and family members of inmates Many of these associates are the most experienced in the industry tenure and loyalty that are a direct result of Securus stability gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 22 Technical Response Investments Long Term Over the past 20 years Securus has spent more than 100 million dollars and devoted 300 000 man hours developing our advanced network platform We lead the 100M and 300k hours industry in innovation with over 85 patents developing our S almost 4 times as many as all other providers m combined Our focus at developing and offering er 85 patents over 30 this new technology to you is to help you 1 safeguard your community by preventing and solving crimes 2 increase revenue to you to fund your p
177. m SCP is very flexible and easy to use and allows SNDOC users to create their own reporting on an almost limitless basis Should customized reports be needed Securus will provide them to the County at no charge 11 88 Vendor shall supply Owner users two workstations and printers connected to ITS bandwidth at mutually agreed upon locations This equipment is for the direct access to the Vendor system for investigative purposes and is not in lieu of secure web based connectivity required in section 11 37 above Equipment requirements include Desktop or laptop CPU m Flat panel monitor if desktop m CD DVD burner m Serial or USB port local printer dedicated to the workstation CPU or laptop Network and System Requirements W Read Agree and Will Comply Without Qualification Securus will supply all workstations and printers as required in the locations designated by SNDOC Network and System Requirements 11 59 Flexible State of the Art technology and web based equipment and software must be provided 7 Read Agree and Will Comply Without Qualification Our SCP is a state of the art system designed to provide SNDOC with the ultimate in inmate call control and reporting SCP s advanced features provide extremely powerful and flexible tools for controlling inmate calling reducing fraud increasing investigative capabilities and generating valuable administrative reports Securus custom built SCP for the corrections ind
178. mber PIN This enables authorized users to program telephones with specific call restrictions and call durations by PIN Once the number is restricted or blocked in the system calls to that number are prohibited until otherwise modified by authorized personnel Apply a variety of restrictions to PAN numbers Examples of restrictions include o Time of day and or days of week an inmate may place a call or a phone may be used Maximum duration of a call for that PIN or phone Maximum number of calls or minutes an inmate may use per day week or month Set up a speed dial number for PANs Setting up speed dial numbers for PANS is a preventative measure that reduces an inmate s ability to steal or use other PINS or PANS Make certain numbers available to all inmates such as numbers on the Global Lists Customer and Site levels With authorization to these numbers inmates are able to call numbers on their PAN list plus the numbers that are on globally allowed lists PAN Change Log functionality PAN Change Log functionality records all actions made to the Verified field in SCP and allows administrators to examine all PAN list changes specifically when changes occur and by whom helping administrators and investigators track user accountability Delete phone numbers from SCP s PAN administration area Users are able to delete phone numbers from their Global List and PAN administration areas within SCP This capability imp
179. mes 2 increase revenue to you to fund your programs or budget and 3 improve your operations by enhancing your staff productivity gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 42 Technical Response Ongoing Investment We continue to re invest in our people platforms and products As evidence we commit an average of 10 million each year to advance our industry leading capabilities No competitor can match our level of re investment In fact 10 million dollars of annual capital investment is more than most of our competitors annual income Securus invests our eamings back into the business back to you 10 2 2 Owner must be notified of all major upgrades within 14 days of installation Vendor should describe its software development cycle including timing of major upgrades along with its notification process W Read Agree and Will Comply Without Qualification When implementing major releases Securus follows a strict Software Development Lifecycle Process SDLC The following describes the Securus Product Feature and System Development process Phase I Define Idea Generation Ideas are generated from multiple sources including customer requests focus groups market and competitive analysis and company associates Preliminary Business Case Analysis Ideas are evaluated for market demand e g is there a market for the idea and wh
180. n Corrections facility information in proximity to calling behaviors SS7 information Ali corrections data such as call records phone numbers billing name and address is automatically and fully integrated with Threads the moment Threads is enabled All other sources of data are imported into Threads and analyzed together to automatically build an investigation For example Threads will uncover calling patterns that lead to a high probability an inmate has a cell phone That cell phone is confiscated and the information pulled from it using a Cellebrite UFED device or something similar This information is then uploaded into Threads and that valuable data is analyzed with the corrections communication data to uncover an inmate s plot to escape or run an organized crime syndicate from inside the facility After determining a suspect on the outside of the facility is involved and mapping out the address the investigator acquires the public phone records and imports that information into Threads which is again analyzed with all the other gathered information This all takes place in one location with one tool and is completely integrated with Securus SCP data Securus has the most widely used platform in the industry with approximately 1 700 facilities installed over 850 000 inmates served literally petabytes of intelligence data and aver 1 million calls processed per day This valuable data is integrated directly
181. n 102 All software must be upgraded per requirements below 102 1 Owner must be upgraded to the most recent software version within 30 days of general availabilty V Read Agree and Will Comply Without Qualification Using our premier industry leading platform offering up to four technology upgrades each year ensures Shawnee County will have the very latest in advanced features and technology today and well into the future Because the proposed Secure Call Platform SCP uses a centralized architecture features are available to you as soon as they are ready More Features and Frequent Technology Upgrades Securus has more than 500 distinct and active SCP features and we add 50 new features on average each year These features come standard with SCP and are at no cost to our customers Our research tells us other providers have fewer features and their infrastructure prohibits them from automating feature upgrades That means you have to wait sometimes years to receive other provider s newer technology and the benefits that come with them Over the past 20 years Securus has spent more than 100 milion dollars and devoted 300 000 man hours developing our advanced network platform We lead the industry in innovation with over 85 patents almost 4 times as many as all other providers combined Our focus at developing and offering this new technology to you is to help you 1 safeguard your community by preventing and solving cri
182. n Call Detail Result Screen once criteria has been selected and a user selects the search button CDR results are displayed From these results users can select a record playback recorded calls add a note access audit logs for the record s save the record s to another medium and much more gt SECURUS Once search criteria has been selected users can listen to the recorded call extend the expiration Secure Call Platform download the recording add a note to the record select for scanning save searches or download to many different formats The functionality of SCP s Call Detail Report puts complete reporting capabilities for all calls at the fingertips of the user naj012 Proprietary aed Confidential gt SECURUS Secure Call Piatform User Interface Sample Reports Three Way Call Report INEST an FT a COMETS Tay Secure Call Platform report display calls that hve been fogged as Customizable Search Engine having 3 way activity They can also use additional features to understand what happened to the eal make notes on thecal and much more to uncover why the inmate tempted to ide the number SCP can then be used tocrret the behavior or fag the inmate or dled number for further investigation 3 Way Search Citeria Me Call is flagged as 3 Way in scr Apply a number of different actions to the call record nani Proprictary and Confidentiat
183. n it is the department s eventual intent to move into that solution and wants to begin with dialoging with the vendor that holds the inmate telephone system contract Therefore the solution that each bidding vendor presents will be considered as part of the threshold consideration for that vendor being selected What are the department s expectations regarding the transfer of call data from the current vendor assuming a change in vendor occurs Department expects that the call data available under the current vendor continue to be available on the same terms as presently established The current vendor provides department with 365 days of call data to search review and extract Our expectation in the event of a change in vendor is that 365 days of data be transferred for department s use A9 Quo A10 QI AM Q2 AD Q13 AI Qua A14 Will the department have a paid video visi combination tion system or a free access system or a The specifics of those arrangements will be left for when the department moves toward video visitation system installation The current scope is simply to learn whether or not each vendor has an open source video visitation solution Can department define further what is intended under section 11 70 of the RFP Specifically if the refund is only of the remaining balance on a pre paid account or does it include reimbursement of set up fees etc The inte
184. n consulting giving technical support to or training client personnel on Securus products amp services Maintains inventory of equipment and tools Installed and serviced coin phones ATMs and other telephone equipment for many companies including 19 yrs asa outside technician for Southwestern Bell Telephone Installed and serviced all types of computers and networking equipment Installation of key systems and PBXs Certifications e Aerial and buried cable installation and repair Fiber installation and repair payphone installation and repair air flow cat5 installation and testing pole dimbing Education High School some college Attachment G Acknowledgement of Addendum 1 Shawnee County PURCHASING DIVISION CHARLENE MISCHKE Director of Purchasing 200 SE 7 St Room B 27 Topeka KS 66603 785 233 8200 Ext 4429 ADDENDUM 1 Addendum Issue Date May 3 2012 Shawnee County Department of Corrections Questions and Answers from Pre Bid Conference RFP 4026 12 Inmate Telephone System Below are responses to 31 questions raised either during the pre bid conference or received from one or more vendors by the deadline of May 1 2012 The responses are based upon the best information available to the department and in the event it is in conflict with a specific provision or section of the RFP the response provided here is the guidance vendors shall use in responding to the relevant RFP specifi
185. n employs one of the largest bases of in house field service support personnel in the inmate phone system industry Our team consists of approximately 180 Field Service Technicians FST located throughout the United States As required our resident teams expand based on our growing customer needs Bob Tritsch will be the Securus Field Technician for SNDOC Mr Tritsch is available to provide support 24x7x365 through Securus in house integrated support model Our field services team installs and maintains inmate phone systems for approximately 2 200 facilities and approximately 850 000 inmates in 44 states The Securus Field Operations Director is supported by three regional Service Managers who possess more than 60 years of combined field service experience lead the Securus field service team Each member of our Field Services team receives on the job training and the equipment certifications required to install and maintain the equipment in the customer s facility Additionally each FST is equipped with the latest tools and equipment including company provided laptops cell phones vehicles and spare parts in order to expedite repairs and minimize system downtime Each FST will be capable of completing a security screening prior to admittance to your facility All field services support is provided to the counties in Kansas and throughout the United States by the Securus team at no charge Field Service Technician Standards Securus F
186. n for ADA mandated volume control user must have control of volume amplification AND volume must reset to normal with hang up to meet ADA requirements Powder coated cold rolled steel provides rugged vandal resistant telephone housing designed for inmate use Confidencer technology built into every dial filters out background noise at the user s location allowing better sound to the called party Heavy chrome metal keypad bezel buttons and hookswitch lever withstand abuse and vandalism Armored handset cord is equipped with a steel lanyard 1000 pull strength and secured with a 14 gauge retainer bracket for maximum vandal resistance Handset has sealed transmitter and receiver caps suitable for heavy use and abuse locations Pin in head security screws minimize tampering Hearing aid compatible and FCC registered US 1DATEOSBITC 254 IC 3267A ITC254 TTY TDD Phone Securus is also providing SNDOC with the PortaView TTY TDD phone model The following information is the manufacturer provided telephone specifications Features Options These TTY TDD phones provide the following features options Builtin 20 character display gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 5 Technical Response 32K character memory Four row keyboard Pre recorded greeting messages GA SK combination keys for easy ty
187. n in our internal database After Securus has the BNA information we then verify that payment information credit card matches address information before allowing an account to be set up gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 75 Technical Response 41 02 Under no circumstances may such calls be completed without first obtaining verified BNA S Read Agree and Will Comply Without Qualification Securus employs the most sophisticated intelligent validation network in the industry As a real time computer telephony based switching system the SCP never allows an inmate to be connected to a conventional dial tone All dialed numbers whether prepaid or collect are thoroughly analyzed before the call is allowed to process This includes determining if the area code and exchange are valid checking the number against any restrictions such as customer requested blocks and verifying through the national Line information Database LIDB Only after the dialed number passes all of these tests will it be dialed by our SCP We currently serve several inmate facilities with our validation hub and the collective information is very effective in reducing fraudulent and illicit calling 11 303 BNA for an individual number shall be available by simply dragging over or clicking on the number displayed in the ITS GUI W Read Agree and Will Comply Withou
188. n of call Inmate Account Number Inmate PIN Prepaid card number if used Inmate first middle and last name Type of call voice mail person call prepaid call debit call etc Status of call complete incomplete Reason for call termination Reason for block Call properties watched number RCF detected three way attempt private number Destination zone Desired results per page The following Call Detail Report images display available search criteria in addition to the interactive report results screen gt Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services 107 Technical Response Call Detail Report in SCP Proprietary and Confidential p mientras ana tas ang ard ma more Secure Call Platform Some additional reports standard to SCP are Call Detail Search v Call Detail Results Three Way Call Call Frequency Screen Screen Detection Report Report Custody Account v Call Tracker Hourly Usage Covert Alert Call Usage Report Report Report v Officer Checkin v PAN Frequency v PAN Management v SCP Debit Report Report and Detail Report Report Y Voice Biometrie Voice Biometrics Crime Tip Report Informant Line Status Report Frequency of Report Failure Report gt RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services 108
189. nced answer detection triggers the call acceptance voice prompt The called party hears Hello you are receiving a collect call from John Doe an inmate at the Shawnee County Adult Detention Center This call is subject to monitoring and recording They then hear the following menu options To accept this call press 1 To refuse this call press 2 To hear the rates and charges for this call press 7 To block future calls to your number press 6 The chart below describes how SCP s automated operator assists called parties and inmates e Request a rate quote Hear the name of the facility and inmate calling Accept or reject the call Request to hear available balance of an AdvanceConnect account or available credit of the Direct Bill account Hear instructions on how to add more money to their prepaid account or pay their Direct Bill Account Connect to a live agent to setup a pre paid account Choose to hear the prompts on the system in English or the language selected by the inmate if configured for this option Pay for the incoming call with InstantPay if available Hear optional marketing message by request of SNDOC Black their number prior to accepting a call using SCP s patented Perma Block technology Listen to prerecorded announcements Select to place a collect or debit call If debit PIN entry is requested and inmates can hear available balance in their a
190. nclude QuickFind Puts critical information at your fingertips Voice Search Find calls where inmate s voice is found CallFinder Filler calls based on dozens of criteria MyCallReview Return to the calls important to you Suspicious CallFinder Find all high suspicion calls NoteManager View filter and create notes on calls ReportMaker Run reports on various telephone system abuses Stats View key messages and monitor analysis progress Sample Investigator Pro Modules Correctional facilities today are being challenged by increasingly sophisticated inmates who never lire of devising ways to beat the system Fortunately biometric technology provides solutions that help facilities such as SNDOC faced with limited staff and resources to combat the problem While other vendors have struggled to develop their own solutions or openly opposed the implementation of biometric identification solutions into correctional environments Securus has successfully deployed these technologies directly and through our partner companies for more than 18 years RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services 68 Technical Response Securus also provides a more cost efficient solution without the ability to provide continuous verification in the form of Securus Voice Biometrics Securus Voice Biometri
191. nd customer calls The TSC provides a single point of contact 24x7x365 where a facility may inquire on items such as remedial maintenance issues or trouble that may arise Facilities can contact the TSC by any of the following convenient methods to obtain service Telephone 866 558 2323 E Mail technicalsupport securustech net Fax 800 368 3168 The technical service center offers the following features to our clients Technical support and field dispatch 24x7x365 Fully trained staff of support professionals to answer calls Trained professionals to provide quick problem resolution and a higher level of customer service Service event tracking to drive resolutions Priorilized calls and analyzed reports to ensure Service Level Agreements are met Certified technicians to provide quick problem resolution e Ownership of every issue via training support other departments and historical information System and individual site connectivity monitored 24x7x365 Securus technicians receive internal Securus certifications based on our business and the products and services we support f SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 46 Technical Response 10 5 On site field support from qualified technicians must be available 24 7 365 WY Read Agree and Will Comply Without Qualification The Securus Field Services organizatio
192. nd whether any issues are anticipated Read Agree and Will Comply Without Qualification Securus has an established relationship with New World and has interfaced with them with Success at other facilities We have a current established method for interfacing and our most recent integration was turned up live on March 28 2012 11 47 4 Vendor must establish necessary interface s with New World Systems if needed at no cost to Owner S Read Agree and Will Comply Without Qualification 1148 Restrict calling by PIN W Read Agree and Will Comply Without Qualification gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 100 Technical Response Once PINs are configured they can be used to restrict inmate calls This can be accomplished at the facility phone or inmate account level For example facilities are able to identify and lock PINs to a phone or group of phones within a facility Site administrators also have the ability to transfer PINS or a single PIN when inmates change housing units Transferring PINs can also be automated through our data import application 1148 Suspension of a specific PIN WV Read Agree and Will Comply Without Qualification A specific inmate s PIN may be suspended for a specified time from SCP s user interface by any SNDOC authorized user This suspension feature frequently used for punitive reasons a
193. nd with SCP s centralized database capabilities facilities are able to link to our nationwide network of partnering facilities and utilize strength in numbers to better fight crime The fail safe systems and processes built into SCP prevent loss of data and system downtime because all data is stored offsite in a centralized database and backed up appropriately 5 Safer storage for call recordings eliminating lost recordings All inmate telephone systems must safely record and store calls This responsibility is an essential minimum requirement SCP records and stores ali call data in a secure offsite data center Devices within the data center infrastructure routers switches servers power circuits etc provides fault tolerance down to the component level And data center personnel continuously monitor and manage Securus Storage Area Network SAN through intelligent automated processes and storage policies Together these safeguards provide unparalleled data security that ensures the highest level of security for all call records gt RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services 120 Technical Response 6 Scalable system design accommodates growth in call volume SCP easily accommodates growth in call volume Within SCP specific thresholds are established to indicate when additional capacity is needed These thresholds provide our network
194. ndor Nationally Securus currently serves approximately 2 200 correctional facilities in 44 states the District of Columbia and Canada More than 850 000 inmates are served by Securus at these facilities Securus national presence is reflected in the following figure Additionally Shawnee County can benefit from a service infrastructure that includes outstanding support to its constituency While others in the Inmate Telephone Industry are moving their call centers offshore Securus retains the largest customer service center dedicated to the constituents of Shawnee County This call center based in Dallas TX allows end users bilingual support with the confidence of dealing with representatives based in the United States Unlike our competitors that do not provide transparency or vigor in their financial reporting Securus is proud to be the only inmate telecommunications provider in the U S that is Sarbanes Oxley Section 404 compliant Becoming Sarbanes Oxley compliant in 2009 meant that an independent accounting and auditing firm completed a comprehensive and in depth evaluation and testing of Securus internal controls over financial reporting reinforcing that our financial statements provide the necessary depth and accuracy required for investors rating agencies and our correctional facilities customers Additionally Securus unlike any other provider in the industry can also claim the distinction of being SAS 70 Type li certified as
195. ne Services 129 Technical Response Our First Call Connect program will produce the following benefits for SNDOC their inmates and their constituents Inmates bond out faster leading to increased security and efficiency within your facility Friends and family are more aware of their loved ones situation leading to informed and secure constituents Securus is able to open more pre paid accounts quicker and with higher funding amounts which results in more commissionable calls for SNDOC Securus stands apart from our competition by helping facilities create billable calling relationships that increase revenue for SNDOC and shorten the time for inmates to bond out of jail 1165 1 System proposed MUST permit the first call attempt to complete and must provide the called party with immediate access to live customer service representatives for account setup automated systems are NOT acceptable Read Agree and Will Comply Without Qualification When an inmate at an SNDOC facility attempts to place their first call SCP s validation system will route the call in an optimized fashion and attempt through multiple means to connect the call If the called party does not have a prepaid or post paid payment product already established with Securus or we are unable to process the call due to LEC or CLEC restrictions or any other reasons the call will be connected through FCC or InstantPay programs rather than be blocked
196. nee County Department of Corrections Request for Proposal ED SECURUS 26 12 for Inmate Telephone Services 17 Technical Response 8 Vendor Qualifications and Experience All requirements in this section are mandatory Respondents should respond Read Agreed and Will Comply Without Qualification to indicate compliance with each provision Any alterate responses will be treated as an exception and must be documented in section 14 Respondents should also provide additional explanation as appropriate to each response 8 1 Vendor Profile Provide the form of ownership and number of years company has been in business WY Read Agree and Will Comply Without Qualification Securus Technologies Inc and its affiliated subsidiaries have been providing Inmate Telecommunications since 1986 Securus has been operating under its current name since August 2 2010 From its inception until July 1992 Securus and its subsidiaries primarily engaged in designing manufacturing marketing and servicing public payphones including pay telephones for use in correctional facilities In 1991 the company began to focus on providing specialized telecommunications services for the inmate calling market as the result of US Justice Department mandates to prevent inmates from committing massive credit card fraud from prisons A timeline of the Securus history with major landmarks can be found below Securus Timeline m mI T NOT eee S mE T h at zn eae
197. ng Largest Field Services Team in the Country 24x7x365 Network Operations Center e 24x7x365 Technical Support Center 60 Securus Software Developers adding more than 50 feature enhancements yearly through 10 Milion investment E gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 3 Executive Summary Meet the Shawnee County Account Team Your lead Account Manager is Nicole Clark Nicole brings expert experience focus and understanding of Kansas correctional industry Nicole is supported by Greg Nicholson who as Site Engineer provides technical and service support as well as provide back up for Nicole when required Ron Davis is the Regional Vice President of Sales providing executive level support for Shawnee County This unique Account Team approach has served our customers well and we are confident will provide Shawnee County with unmatched service and support Your full team includes Nicole Clark Primary Account Manager and Support Account Mangers Greg Nicholson Site Engineer who provides technical support Ron Davis Regional Vice President of Sales Bob Tritsch Field Services Manager 24x7x365 Network Operations Center and Technical Support Center You are open around the clock and so are we We can find and fix problems before you are aware of them and we are here to help you with your questions and requirements whenever you need us
198. ng or you can follow the table of contents for a full learning experience Step by step instructions are designed to help the user to easily complete work tasks Officers can print one topic or the entire help system if a full User Manual is preferred This method of print what you need when you need it ensures all printed material is updated with the current release of SCP The following figure illustrates the SCP Online help screen Secure Call Platform Online Help Proprietary and Confidential YY Pmt an e enemntt Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services a gt securus Technical Response 10 Service And Support Requirements Respondents should respond Read Agreed and Will Comply Without Qualification to indicate full compliance with each provision Any other response wil be treated as an exception and must be documented in section 13 Respondents should also provide additional explanation as appropriate to each response During the term of any contract awarded as a result of the RFP successful proposer agrees to provide maintenance to diagnose problems determine proper solutions and provide 10 1 All costs for maintenance support repair of all software and equipment will be borne by the successful proposer and will not be offset from Owner commissions or through charges to end users Y Read Agree and Will Comply Without Qualificatio
199. nitoring allows us to diagnose and resolve issues on your system often before you notice a problem yourself our records indicate that our monitoring systems reduced direct facility service issues by approximately 40 percent because it discovers and resolves issues before they become a problem for the facility To ensure that our SCP ITS will operate 24x7x365 our Field Technicians perform proactive routine checks of all phones network connections and hardware You will see our personnel on site making test calls checking equipment and communicating with County personnel Our continual monitoring of the network from our Network Operations Center backs up our Field technicians 10 7 Vendor shall provide their committed on site repair times and proposed level of services for Owner s facilities Y Read Agree and Will Comply Without Qualification RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services 5 Technical Response Securus provides superior customer service capabilities from a state of the art customer service center in Carrollton Texas The TSC uses a call distribution system to automatically manage the flow of inbound customer calls The TSC provides a single point of contact where a facility may inquire on items such as basic maintenance issue or trouble that may arise 24 hours per day seven days per week and 365 days a year There are four convenient ways f
200. nned activity will be discussed to ensure our project information is based on the latest physical characteristics of each location Notes taken from the site tours will be reviewed and discussed with the County Upon successful conclusion of the initial meeting the account setup activities and with the County approval the Securus Implementation Team will move on to the Project Planning Phase gt Shawnee County Department of Corrections Request for Proposal ED SECURUS 26 12 for Inmate Telephone Services E Technical Response gt Planning Phase During the Project Planning Phase the Securus Implementation Team will confirm and coordinate material and human resources required for the project Travel facility access deliveries and customer training will be coordinated with Shawnee County personnel during this phase Securus will work directly with all interstate and intrastate network providers to coordinate the installation of network services and equipment required for the project Securus will coordinate all activities and timelines with the County Securus will request a single point of contact from the County to coordinate and communicate all actions and issues during the installation gt Execution Phase During the Project Execution Phase Securus technicians will complete pre installation activities in preparation for the cutover The pre installation activities include pre wiring hardware staging and tele
201. no outstanding actions or deliverables and will work with the County to review the full implementation project and obtain the County s acceptance Securus will transition support responsibilities to the Securus Account Management Team for long term ongoing account support The Project Implementation Team will complete all internal updates and project closure activities Securus will maintain frequent communications with Shawnee County throughout the duration of the contract gt RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 26 12 for Inmate Telephone Services 38 Technical Response Securus provides product training covering all SCP features in the agreement with the County Experienced Securus employees conduct all training through online instructor led classes or on site one on one and classroom training sessions at no cost to you We deliver standard training using both hands on experience with your data and using instructor demonstrations to ensure each trainee understands all SCP concepts Securus training programs enable facility staff to use all features the first day of installation Since products are Web based after a two to three hour training session most officers find it easy to maneuver through the features immediately In addition to standard training Securus will work with you to customize your online training experience to meet the unique needs of your staff
202. nt in the state of Kansas In addition to the required list Securus has also provided five references below 1 Facility Name Butler County KS Address 701 SE Stone Road El Dorado KS 67042 Contact Name and Title Undersheriff Wilhite Contact Phone Number 316 322 4161 ADP 226 2 Facility Name Barton County KY Address 1416 Kansas Great Bend KS 67530 Contact Name and Title Lieutenant Guy Disney gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 32 Contact Phone Number 620 793 1876 ADP 85 3 Facility Name Hall County NE Address PO Box 2008 Grand Island NE 68802 2008 Contact Name and Title Gerard A Fred Ruiz Director Contact Phone Number 308 385 5206 ADP 260 4 Facility Name Dakota County NE Address PO Box 305 Dakota City NE 68731 Contact Name and Title Terry Kern Director Contact Phone Number 402 987 2174 ADP 124 5 Facility Name Saline County KS Address PO Box 1606 Salina KS 67402 1608 Contact Name and Title Deputy Deb Redmond Contact Phone Number 785 826 6500 ADP 222 Technical Response 88 Contract breaches Vendor must disclose all current or past for the past 7 years alleged contract breaches with state or county correctional systems S Read Agree and Will Comply Without Qualification Securus is proud to note that we have over 630 contracts with tenure of 8 years or more Of which
203. nt of section 11 70 is to ensure a proper and timely reimbursement of improperly posed fees e g under section 7 6 or of the balance of a pre paid calling account without reimbursement fees or unnecessary delays to the customer A discussion of the vendor s process in this regard is to assist department in identifying any portions of that process that would need to be altered to comply with department s expectations with regard to those who utilize vendor s services associated with department inmates or juveniles Do all the phone connections within department s three facilities join at a central location Yes As the tour indicated there is a room on the 2 floor of the main facility across from Administration offices that houses the head end of the system This would be the location utilized by the selected vendor Can department identify any known plans for expansions to the current phone volume Yes Department may be considering the addition of a free phone in each of the 14 Adult Detention modules that can be turned off or on from a remote location e g Sergeants office or at the head end location Department may increase the number of pay phones in the s ADC addition modules Other than these options the only expansion would be in the event of a change in our physical plants that increased the number of housing units What is the process for inmates to get their PIN assigned At the time of b
204. nt source last used For full refunds on accounts where the last payment was made via Western Union those funds will be refunded to the customer through Western Union For partial refunds on accounts that were paid via Western Union and for both full and partial refunds on payments mailed to SCBS s lockbox a check will be mailed via regular U S Postal Service delivery 1171 Account expiration or Dormant funds policies are not acceptable Account refunds must be made available in full at any time and regardless of the period of time from last use W Read Agree and Will Comply Without Qualification Unlike most vendors in the industry Securus does not charge for refunds of prepaid accounts Securus will refund funds at any time upon request of the account holder Securus will also comply with all unclaimed properly laws in the state of Kansas and wil remit funds according to state law 1172 Customer service through a domestic live operator must be available 24 7 365 via a toll free number 7 Read Agree and Will Comply Without Qualification Securus is unique among its national competitors in offering an in sourced call center located in the Dallas metropolitan area to provide customer service to friends and family members of inmates Our call center employs approximately 200 customer service representatives who are trained and managed by Securus management Live agent support is available to friends and family members 7 da
205. ntal percentage revenue customer satisfaction and expenses Ran the number two over all branches out of 12 in the greater Portland area Education Bachelors Degree in Business Management from Linfield College in 1991 McMinnville OR Lorri Ventura Implementation Project Management Summary Ms Ventura assembles project teams assigns individual responsibilities develops and tracks project schedule and budget and is responsible for determining and acquiring resources needed Accountable that assigned projects are completed on time within budget and to mutually agreed upon customer specification and level of quality Serve as liaison between project team members management IT suppliers external consultants and the business Delivers on project commitments through leadership teamwork problem analysis resolution effective communication and productivity improvements Experience Securus Technologies Inc 2009 to Present Implementation Project Management 2010 to Present e Manage approximately 50 projects ranging from small to large Responsible for communicating with Account Managers Field Managers Technicians Installers and Correctional Facility Decision Makers Project closures expected per month is 12 and the actual closures have been between 10 to 15 per month Provide management oversight ranging in scope from small to highly complex including systems installation integration activities Respons
206. nty when requested The SCP IPS provides continuous online diagnostics and continuous supervision as well as local remote offline system control access for advanced programming diagnostics call raffic analysis and troubleshooting The Securus SCP IPS will provide access to the builtin advanced diagnostics and program control by Securus service center personnel and wil provide failure reports service history and other diagnostic information The NOC will maintain the names and contact information for each Securus employee supporting the County They will be accountable for any actions required to prevent or repair any outages Securus will follow the County s protocols for communicating outages or repair actions in the unlikely event these occur All in One Support All the capabilities and technologies in the industry means nothing without a strong support team and Securus has been dedicated to a developing a best in class support model More importantly we have assembled our very best team to support Shawnee County Your account team will ensure that the County gains the full benefits of Securus resources Account Management Field Service Support Network Operations Center and Technical Support Center as shown in the image below gt RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services 43 Technical Response Network Operations Center Account Management
207. ny other provider More billing arrangements equates to more opportunities to connect those ongoing calls Prepaid Accounts As more and more people have moved to non traditional phone providers and cell phone services the need for prepaid accounts has grown dramatically Securus has kept up with that demand with a myriad of prepaid funding options including our 200 person customer service center in Dallas Texas Additionally we provide web site funding US Postal Service thousands of Western Union locations as well as lobby kiosk funding We even provide proactive marketing programs to ensure caring friends and family members can always take a call from those incarcerated Once again no vendor can match Securus when it comes to establishing and maintaining prepaid accounts Connecting that Difficult First Call In today s era of cell phones and non traditional providers connecting that first call to a phone number that can t receive a collect or prepaid call has proven difficult for most providers Securus has multiple products to address this challenge Each results in providing friends and family members with the opportunity to set up a pre paid account by connecting to Securus Correctional Billing Service s customer support center Inmate Funded Calling Options Enabling inmates to use their own funds to make their own calls has proven to be a high growth opportunity Once again Securus provides multiple solutions Prepaid calling ca
208. o Owner Transfer of current inmate Debit balances to the incoming Vendor immediately upon termination of the Transition Period Transfer of current PANS Attorney Numbers blocked numbers and other similar data to the incoming Vendor immediately upon termination of the Transition Period gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 15 Technical Response Read Agree and Will Comply without Qualification 7 4 2 3 Owner access to historical Calling Data through any of the following methods Transfer of 365 days of historical Calling Data to the incoming Vendor for transfer to its ITS as mutually agreed upon by both parties Through continued secure network access to the Vendor s ITS for a period of six 6 months W Read Agree and Will Comply without Qualification 75 Audit records Vendor agrees to maintain financial and billing records pertaining to all matters relative to a resulting contract in accordance with standard accounting principles and procedures and to retain all records and supporting documentation applicable to a resulting contract for a period of three 3 years after completion of the contract and any subsequent extensions All records subject to audit findings shall be retained for three 3 years after such findings have been resolved Vendor agrees to permit the Owner or its designated representative s to
209. o other vendor can provide the depth and breadth of our SCP platform Additionally we can enhance our system quickly and cost effectively We release updates to the system three to four times per year so that you are assured your system is future proof Unmatched Technology Option of Securus Video Visitation The Securus Video Visitation System delivers features not found in any other video visitation systems Securus evaluated the systems available today to determine what was available what was missing and how long it took to implement them The results indicated that the total video visitation system that could address all aspects of a corrections facility s needs did not exist Securus worked meticulously to develop the best system in the industry hardware software features ease of use reliability customer service and time to deliver and implement The Securus Video Visitation System is specifically designed for correctional facilities of all sizes This visitation solution alleviates financial and time constraints while enhancing security The systems terminals and applications allow inmate s friends and family members corrections professionals and attorneys to securely schedule and communicate with an inmate directly in their housing unit from anywhere a broadband Internet connection is available The system s open architecture allows the terminals to not only provide video visitation but can act as a kiosk that provides inm
210. oint Equipment Testing Functional Validation 038 days Fi Fri7 612 C erty all Features working property 2ms Fimen FiTAnA EJ Completo Test amp Validation Checklist and return to Project Manager ihr FRUTA FATSA 7 Securus amp Shawnee County Team Project Team Meeting Touch Point Onsite Install 0 38 days Mon 7 9172 Mon 7 912 Activity Review 7 Roviow instalation progress amp quality control documentation Zhs Mon 792 Mon 7 9712 7 Discuss other ongoing and upcoming activities Thr Mon 719712 Mon 7 971 7 Debit installation and SCP Certification 8 25 days Mon 7912 Thu 779712 SCP Testing and Certification 6 13 days Mon 79 12 Tue7HTH2 7 Cerity Eimporis and Debit Integration 5days Mon 7 9 12 Mon 716 12 7 Ro Vorily all Features working propery 2hrs Mon 7 1612 Mon 7 1672 Page 2 Task Nas Dus mur Fun 7 Rear phones work port assignmeniseal groups sat Aws Won 77672 Won 777679 7 Post Cutover QA Checkiist amp Test Cals Completed 3s Tue 7472 Tue 7717 2 3 Notify Facility ITS is prepared for cutover and functioning correctly the Tue 7 17 12 Tue 7 1772 s Gur Sheet distributed to Securus Project Team 05hrs Tue 74712 Tue 77 2 L3 Quality Control Checkpoint Shawnee County Team Initial Acceptance iday Tue7i7i2 Wed 718 12 5 Shawne County Team walk through to review phone room and equipment installation 4h Tue71742 Tue 77772 a Shawnee County Team review of Quality Control documentation 4h Tue7A7 2 Wed 778712
211. om Call Detail Records revealing valuable inmate telephone activity Reports can be exported to Excel CSV or PDF files sorted analyzed and archived This includes Calling by Facility Calling by inmate PIN Calling by station Calling by destination number Frequently called numbers numbers called more than x times per day Commonly called numbers numbers called by more than x inmates Calling by billing type Global allowed or blocked numbers PAN or atiorney lists by inmate Three way call attempts Remote call forwarding attempts Call attempts to restricted numbers The Investigative Reports section compiles the data and opens the information in a report format on the workstation monitor Investigative Reports provides multiple functions for call playback copying calls to remote media Authorized personnel can use this unique application to generale a report with little or no concrete information available For example SCP s frequently called number FCN report shows information relative to the amount of calls to a particular number and reflects the facility location from which the number was called gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services na Technical Response Sample Frequently Called Number Report Proprietary and Confidential Secure Call Platform ed Caer a irena fo da number c tes number San coded tomate por Sct nte ran
212. ommission or rates or offered at an additional price which may be provided at a reduced Commission percentage For any value added services involving fees or other charges to end users Vendor must include all end user charges in their response below For any value added services involving a reduction in Commission percentage Vendor shall note the fact that Commissions would be impacted however the exact impact should be documented only in Appendix A M Read Agree and Will Comply Without Qualification gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 138 Technical Response Securus has provided the following optional value added services to Shawnee County for your consideration Securus Video Visitation Threads Investigative Software Word Spotting Officer Check In Securus Video Visitation As described previously in our proposal Securus can provide Shawnee County with the state of the art Securus Video Visitation system enabling you to conduct visitations safely securely and with less burden on facility staff The financial impact is provided as required in Appendix A This advanced optional solution provides Shawnee County with multiple benefits including Enhance facility security by reducing the possibilty of inmate confrontation Enhance facility operations Improve the ability of the inmate to communicate wi
213. on type e g local interstate Termination reason W Read Agree and Will Comply Without Qualification Call Detail Records are established any time an inmate telephone goes off hook They will be stored for SNDOC for the life of the contract an include all of the required information gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 95 Technical Response 1145 Call Recordings must be established and maintained any time an inmate telephone goes off hook and must be stored and made available online for the duration of the Contract The recording must begin at the moment the inmate telephone goes off hook and end upon termination of the call W Read Agree and Will Comply Without Qualification Call Recordings are established any time an inmate telephone goes off hook beginning at the moment the telephone is off hook through the duration of the call They will be stored for SNDOC for the life of the contract an include all of the required information 1146 Recorded conversations must provide security measures to ensure they have not been tampered with This security must extend to recordings transferred to extemal mediums such as CD ROM or email Vendor must also provide expert testimony regarding security of records if required W Read Agree and Will Comply Without Qualification Securus SCP provides a patented method for ensuring the AT authenticity of
214. one Services 14 Technical Response 74 Data Ownership and Transition Services Notwithstanding any other provision in the Contract 7 4 1 Vendor acknowledges that all data gathered in connection with the services provided under the Contract with the exception of information protected by privacy or other applicable laws is the property of the Owner M Read Agree and Will Comply without Qualification 7 4 2 Owner may require Vendor to provide Transition Services and or access to historical Calling Data at the termination of the Contract These services shall be provided to Owner its designated representative and or the incoming Vendor as applicable at no charge This requirement shall survive the termination of the Contract without exception S Read Agree and Will Comply without Qualification 2 1 Transition Services shall be required for a Transition Period of up to six 6 months to ensure seamless transition to a new Vendor noting that the Owner may at its discretion terminate Transition Services with thirty 30 days prior written notice During this period Vendor shall be bound by all terms and conditions including payment of commissions as set forth in the Contract Read Agree and Will Comply without Qualification 74 22 Required Transition Services include the following Continuation of the provision of inmate telephone services during the Transition Period including Payment of commissions t
215. operations personnel enough lead time to order additional bandwidth and hardware So inmate calls are never blocked due to a lack of capacity Also SCP s scalable system design allows facilities to benefit from Seamless feature function upgrades with minimal disruption The ability to turn on new sites with ease Standardized training Allsites on the same software releases Allsites on the latest call management technology for improved investigations and public safety 7 Proactive network monitoring enables quick fault identification and reduced downtime With SCP s centralized architecture Securus is able to proactively monitor systems and identify system abnormalities often before any issue is noticed at the facility This capability dramatically reduces downtime and improves user satisfaction In fact our records indicate that Securus proactive network monitoring reduce direct facility service issues by approximately 40 since we are able to discover and resolve issues before they become a problem The following diagram represents Securus centralized SCP network architecture gt Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services 121 Technical Response SCP Network Architecture Prorpietary and Confidential gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 1
216. opes packages must be clearly marked with the Vendor name and address RFP number tile of proposal and date of proposal opening W Read and Understood 32 Response content 32 1 Cover letter Tab 1 Include company name and business office address the name and contact information for the person managing your response and the name and contact information for the person authorized to bind your firm Cover letters should also confirm that all responses and pricing in your proposal will remain valid for a period of at least five 5 months from the date of submission gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 322 323 324 325 326 327 SECURUS Shawnee County Department of Corrections Request for Proposal Response Format and Content Table of contents Tab 2 Include table of contents listing individual sections of the proposal and corresponding page numbers All pages should be numbered Executive Summary Tab 3 Highlight the major components of your proposal maximum seven 7 pages Technical Response Tab 4 Provide clear responses to each of the requirements for sections 6 through 13 Exceptions Tab 4 Document any exceptions per the required format in section 14 Attachments Tab 5 Certain lengthy information such as audited financial statements may be included in a separate tab Attachments should be kept to a min
217. or a facility to obtain service e mail facsimile phone and Web site Each service query will be assigned an initial priority level Upon contact from the facility each service query is assigned one of three initial priority levels Each level has a resolution and escalation timeline The Securus technician performs the initial diagnosis and isolation resolving many items during the first call When a query is received the Securus technician uses proper diagnosis and isolation procedures to determine if there is problem If a problem is found the reason for the problem is determined and either immediately resolved or the technician will engage the appropriate party for problem resolution Securus has established standard response times and service levels that achieve the highest level of service to all our customers P3 Service Level A P3 assignment is when less than 5 percent of system functionality is adversely affected by the system event and can include single and multiple phone related issues Response time for a P3 event is 72 hours Examples of P3 service assignments include items such as Static on the phone Aninstance of a party s inability to hear An instance of an inmate s inability to dial Abroken phone or handset Non functioning dial pad Non functioning cut off switches An inability to generate reports Customer Communication Guideline Ifa dispatch is not required Securus notifies the facility when the s
218. ovides an inmate approved calling list The PAN feature restricts inmate calling to only those numbers included on their lst Securus built this feature specifically for the corrections industry with the awareness that each facility has unique needs for implementing allowed calling lists Like all other features of SCP the PAN lists are flexible and may be administered in various ways PANs can be configured manually automatically or by importing through E Imports The PAN configuration options include the following Some additional configurations include RUS Shawnee County Department of Corrections Request for Proposal NDSEOUBUS qur 12 for Inmate Telephone Services at Also Technical Response Auto Pan Allows the first x number of called numbers to be added to the inmate s PAN list automatically The x number is configurable and will not allow the inmate to exceed that number Verified Not Verified PAN Allows the inmate to place calls and flags numbers added to the inmate s PAN list as verified or not verified If the PAN is not verified the inmate has the ability to call the number for a configurable number of days before itis blocked Once the threshold number is reached and the number is blocked a facility administrator must verify the number and if appropriate allow calls to that number again SCP allows administrators to Associate a PAN list with an inmate s personal identification nu
219. p level in my position allowing me to supervise troops to ensure the job is completed within Air Force standards e Was elected as dedicated crew when serving overseas where we were appraised for our exceptional hard work MCI February 2003 February 2005 Sales Representative Sergeant Bluff IA Sold telephone service to potential clients and also was tasked to obtain business from prior MCI clients Consistently exceeded monthly sales standards Responsible for earning prior customers business e Was recognized on several occasions for exceeding daily goals Cub Foods October 2002 April 2005 Frozen Dairy Stock Assistant Sioux City IA Responsible for ensuring the shelves where stocked at all times ensuring the oldest products were placed on shelf prior to the products Responsible for rotating products and ensuring all expired products were removed from the shelves Completed inventory on several occasions as requested Responsible for creating displays for products listed in the weekly advertisements Certified 7 Level as Fuel System Journeyman e Certified Trainer on Secure Call Platform Securus University Quarterly training focused on business practices ethics products and customer service Education Basic Military Training Lackland Air Force Base San Antonio TX Completed on July of 2004 Fuel Systems Mechanic Technical School Sheppard Air Force Base Wichita Falls TX Completed on
220. participate in decisions that impact or change project scope Education Continued Education 2002 to 2009 Richland Community College Sequel Query Language SQL PC Maintenance Hardware and Software Microsoft Access 2007 Excel 2003 X HTML and HTML LINUX Operating System and Shell Programming JAVA Programming Resume of Lori Ventura Page 2 of 2 Aaron Bacher Regional Service Manager Summary More than 20 years experience developing and leading service programs for the telecommunications and IT industries Experience Securus Technologies Inc January 2001 to Present Regional Service Manager Supervises and develops Securus Field Service Managers technicians and contractors within a 25 state service region Applies Securus leading quality management model to ensure complete customer satisfaction is achieved efficiently and effectively Manage 68 full time employees 41 company vehicles and 7 contractors Completed over 900 installation projects at over 3 000 installation sites nationwide including the KYDOC amp FLDOC with a near perfect customer satisfaction rating Earned Leadership and Team Success award Passion far Delighting Customers award 3 times Letter of Appreciation amp Recognition from CEO and several customers in appreciation from customers ETS Payphones San Antonio Texas 1998 to 2001 Regional Manager Supervised the Regional office and seven 7 branch offices warehouse parts repair center
221. ping Acoustic cups to fit round and square handsets 11 10 Vendor must affix labeling to all telephone instruments indicating dialing instructions and that all calls may be monitored and recorded Labels must be printed in both English and Spanish W Read Agree and Will Comply Without Qualification Securus provides durable printed dialing instructions in both English and Spanish on each inmate telephone using materials and techniques appropriate for the correctional environment that explains the process in an easy to read clearly defined manner The following graphic illustrates Securus dialing instructions Sample Dialing Instructions in English and Spanish gt SECURUS DIALNeweTRUCTIONS srsicaonts PARA LLAMADA fret ape rape eimi p Ireotsitsiden iit esa den mque Facade niet gare trwa ear ir acorn mie de neta perma noe yan wmn cote mitos enc mte Sacra nes del a aces v eet Comision 11 11 Services provided must meet all ADA standards During the course of the contract proposer may be required to provide telephones with TDD capability at no charge W Read Agree and Will Comply Without Qualification gt RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services 58 Technical Response 11 12 Vendor must provide line powered telephone instruments with UPS back up power No separate power supply sh
222. port Word Spotting Search Report Call Frequency Report Comprehensive System Change Log Custody Account Call Usage Report Management Change Log Call Tracker Report Custody Account Change Log Hourly Usage PAN Entry Change Log Covert Alert Report Phone Number Change Log Officer Check In Report User Management Change Log PAN Frequency and Detail Report Security Template Change Log PAN Management Report System Access Report SCP Debit Report Recording Log Voice Biometric Status Report Scan Patrol Log Voice Biometrics Frequency of Failure Report Crime Tip Report 4 12 2012 Proprietary and Confidential gt SECURUS Secure Cl Patform User Interface Sample Reports Sample Call Detail Search Criteria Screen Call Detail Report CDR provides users with an intuitive and user friendly report that enables them to view or search on virtually anything related to an inmate call SCP s Call Detail Report provides industry leading investigative fraud prevention and administrative capabilities to all approved users from anytime anywhere memenpucmmr wei tag Out Secure Call Platform sy ning tnt 6001 Customize reports by changing search criteria such as facility site phone phone group date range call type call termination reason call length and much more Cal Detail Records Search Save sencie nao Proprietary and Confidential Secure Call Platform User Interface Sample Reports Sample Call Detail Results Scree
223. pplication ell in real time All features are completely integrated and can easily be accessed a a with the click of a mouse As a result E SNDOC will experience the folowing benefits e Increased efficiency for staff Increased flexibility Quicker on demand access to call detail records and call recordings Unequalled investigative access to potential criminal activity To access the SCP interface users open Internet Explorer version 6 or higher and enter the URL hitps commandcenter securustech net They then enter a valid user name and password 11 86 The System must be capable of sorting Call Detail Records and producing reports which reveal inmate telephone activity including but not limited to the reports below Calling by Facility Calling by inmate PIN Calling by station Calling by destination number Frequently called numbers numbers called more than x times per day Commonly called numbers numbers called by more than x inmates Calling by billing type Global allowed or blocked numbers PAN or attomey lists by inmate Three way call attempts Remote call forwarding attempts Call attempts to restricted numbers S Read Agree and Will Comply Without Qualification SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 113 Technical Response SCP provides multiple administrative and investigative reports using information fr
224. r PIN management and require inmates to enter a valid PIN prior to attempting a call Securus Integration Department will work with New World JMS to automate the PIN Management process Securus Dedicated Integration Department Securus has solid proven experience with Integration Securus currently integrates with more than 60 independent facility owned systems shared databases and with more than 110 vendors worldwide Securus has its own dedicated Integration Department that works exclusively on integrating the various systems and products in the correctional environment Having this dedicated integration Department allows Securus to deliver fast and flexible solutions for our customers Securus technology is flexible and does not mandate rigid specifications when working with facility owned systems JMS OMS Commissary vendors etc Securus will fully cooperate with SNDOC to automate the systems Securus is able to transform your data format for insertion into our platform negating the need for costly code modifications to your system Securus integration engineers will consult with your facility s IT department or system providers to determine the best integration strategy for your specific application We have yet to meet a system we could not integrate with Securus has not encountered any limitations to our integrating capabilities Securus Integration Process The dedicated Securus Integration team is the exclusive team that designs
225. r service AOS Inmate access to a live operator is not allowed at any time This automated operator assistance uses clear and concise professionally recorded voice prompts to establish call acceptance and assist inmates and called parties throughout the calling process When the called party answers the phone SCP s advanced answer detection triggers the call acceptance voice prompt The called party hears Hello you are receiving a collect call from John Doe an inmate at the Shawnee County Adult Detention Center This call is subject to monitoring and recording They then hear the following menu options To accept this call press 1 To refuse this call press 2 To hear the rates and charges for this call press 7 To block future calls to your number press 6 The chart below describes how SCP s automated operator assists called parties and inmates nated operator allo called partie e Request a rate quote Listen to prerecorded announcements Hear the name of the facility and inmate Select to place a collect or debit call If gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 60 calling Accept or reject the call Request to hear available balance of an AdvanceConnect account or available credit of the Direct Bill account Hear instructions on how to add more money to their prepaid account or pay t
226. r added convenience we also offer personal account access via our website www securustech net or via e mail customer_service securustech net or even through SCBS online chat as show in the image below Fiend amp Famy Contact Us ez 11 66 Alternative payment or account setup methods such as enhanced SMS programs are not allowed All calls regardless of biling method must be charged at the rates specified in Appendix A Y Read Agree and Will Comply Without Qualification 11 67 Prepaid Collect account set up must include various payment options such as credit card electronic check Western Union etc Describe payment methods available timelines to post payments and timelines to allowing calls to process once payment is posted W Read Agree and Will Comply Without Qualification Securus offers a wide variety of funding options for friends and family members of inmates to Use in setting up prepaid accounts We know that convenience drives account creation and that account creation drives more calling so we focus on making sure the funding process is easy to follow and available when and where the inmates friends and family members need it We believe that we offer the most comprehensive and convenient options for funding accounts in the industry Friends and family members can call our call center 24 hours a day 7 days a week and 365 days a year and speak with a live operator to help them set up and fund their
227. r he she may leave a name for the facility to reward the offender for information leading to the successful prevention of a crime or the apprehension of any individual caught in the act of committing a reported crime The Securus Crime Tip feature includes Apre arranged telephone number designated by the facility provided to all inmates An option to listen to all or selected recorded messages An option to burn specific information onto CDs for use as evidence Away to generate reports of all recorded messages with the date and time of the message Away to leave an anonymous reply message to the offender 1140 Calls to informant lines shall be provided at no cost to the inmate or the Owner and routed to a destination designated by Owner WY Read Agree and Will Comply Without Qualification Informant Line calls and Crime Tip calls are provided at no cost and will be routed to a destination designated by SNDOC 11402 The ITS must be able to complete calls to a a voice mailbox resident on the ITS b a voice mailbox resident on Owner s network or c a live operator WW Read Agree and Will Comply Without Qualification SCP will complete calls to a voice mailbox resident on SCP a voice mailbox resident on SNDOC s network or a designated live operator 11403 The ITS must be able to complete calls with or without positive acceptance at the receiving end of the call Read Agree and Will Comply Without Qu
228. r inmates It is a completely anonymous call and all information may be hidden unauthorized system views How it Works 1 The inmate picks up a phone and enters the preferred language selection 2 The inmate enters either Speed Dial Code or Dialed Number as configured SCP recognizes the call is to an informant line and does not ask for a PIN 3 The call goes out to the specified phone number If itis to a live called party he or she will receive the call with no admonishments the call is simply connected 4 The informant now connected with the Informant Line called party and can proceed with the conversation Crime Tip Securus Crime Tip feature is an inmate crime reporting tool that provides offenders with a secure way to provide crime tips and or leave contact information for follow up if they desire The SCP system anonymously records all messages left on the Crime Tip Hotline allowing offenders to provide crucial information without being exposed as an informant Inmates can choose to report Information pertaining to possible criminal activity including narcotics and fraudulent activities A crime that has already taken place Athreat to their safety gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 90 Technical Response Anything that they feel necessary to the investigative staff The inmate s identity remains anonymous o
229. ration Call duration applied to each phone call placed by this inmate Three way detection Setting to enable or disable three way call detection for this inmate Language preference Language in which the inmate speaks for reporting purposes does not dictate which prompts are played aver the phone Suspended Setting to allow or prevent the inmate from placing calls Suspend start date Start date of calling privileges suspension Suspend end date End date of calling privileges suspension gt Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services m Technical Response As long as the JMS stores these fields and they are included in our integration SNDOC will be able to determine which fields they wish to be automatically updated in SCP 11 30 System must provide verified BNA for all Collect and Prepaid Collect numbers Read Agree and Will Comply Without Qualification There is absolutely no loss of any functionality on the SCP platform based upon a call type SCP s reverse lookup or BNA feature provides SNDOC staff with the ability to identify the billing name and address BNA of a dialed phone number captured in a call detail record This feature is available for all call types including collect and prepaid collect Users can easily point click and initiate a BNA search that looks for the number in both private and
230. rds are one solution Securus provides these options but again goes above and beyond Inmate Debit allows inmate calling to be accessed through their trust or commissary account Securus uses a team of integration specialists to build custom solutions to enable debit calling and will work closely to customize an inmate debit program for Shawnee County Unlike competitors who will force a one size fits all solution we provide multiple inmate debit options depending upon integration requirements That flexibility ensures that if an inmate wants to make a call that call can be completed US Shawnee County Department of Corrections Request for Proposal ED SECURUS gr 42 for Inmate Telephone Services T Executive Summary Conclusion We want to be your chosen partner and hope that we have answered all your questions and provided you the information you need to make your decision If you choose Securus you ll get The leader in terms of experience capabilities technology and customer service Unsurpassed investigative capabilities and ease of remote access The most advanced and cutting edge call platform available on the market today The dedication of approximately 750 Securus associates to exceed your expectations Apariner who understands your needs and has the resources and commitment to meet your changing needs in the future The most financially secure Inmate Telephone System Provider in the nation Securus ser
231. records and inmate recordings if the inmate returns to the facility Examples of fields that we may automatically populate in SCP if and when we receive the data from the JMS integration include the following ta Site ID Facility from which the inmate is calling Also used for transferring inmates from one facility to another which is handled automatically in SCP First name Inmate s first name Middle name Inmate s middle name Last name Inmate s last name Birth date Inmate s date of birth Social security number SSN Inmate social security number Account number Inmate s jail ID booking it or docket number to be used as the SCP inmate custody account number This is the number provided to the inmate permanently that typically does not change when the inmate is released and booked back into the facility PIN 4 to 16 digit code used by the inmate to place phone calls This number is provided by the JMS and sent to SCP to allow the inmate to place phone calls Activate date Date in which the inmate account became active in the system Book date Date in which the inmate was booked into the facility Gender Inmate gender Housing Location of the inmate Race Inmate race Alert level Typically used for security status such as maximum minimum low risk death row elc Max call duration Call duration applied to each phone call placed by this inmate Three way detec
232. rograms or budget and 3 improve your operations by enhancing your staff ps productivity Mu Ongoing We continue to re invest in our upgrade people platforms and products As evidence we commit an average of 10 million each year to advance our industry leading capabilities No competitor can match our level of re investment In fact 10 million dollars of annual capital investment is more than most of our competitors annual income Securus invests our eamings back into the business back to vou More Features and Frequent Technology Upgrades Securus has more than 500 distinct and active SCP features and we add 50 new features on average each year These features come standard with SCP and are at no cost to our customers Because SCP uses a centralized architecture features are available to you as soon as they are ready Our research tells us other providers have fewer features and their infrastructure prohibits them from automating feature upgrades That means you have to wait Sometimes years to receive other provider s newer technology and the benefits that come with them Support In 2009 and 2010 Securus invested 2 million building an in sourced call center in Dallas Texas to provide customer service to friends and family members of inmates Our call center employs 200 Securus customer service representatives who are trained and managed by Securus management This allows us to provide your constituents with the
233. roposal 026 12 for Inmate Telephone Services 12 Technical Response 6 Standard Terms and Conditions This section will be evaluated on a pass fail basis and compliance with all of Owner s standard Terms and Conditions is mandatory Respondents should simply reply Read Agree and Will Comply without Qualification to the Contractual Provisions Attachment document appended to this RFP Any response other than Read Agree and Will Comply without Qualification will be treated as an exception and subject your proposal to disqualification Read Agree and Will Comply without Qualification to the Contractual Provisions Attachment gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services T Technical Response Specific Terms And Conditions Respondents should reply Read Agree and Will Comply without Qualification to each provision to indicate full compliance with terms and conditions Again any response beyond Read Agree and Will Comply without Qualification will be treated as an exception and must be documented in Section 13 below 7 1 Contents of Final Contract The contents of this RFP the successful Vendor s proposal and any ensuing clarifications or other communications whether in writing or by electronic transmission shall be incorporated by reference into a final Contract with the successful proposer Read Agree and Will
234. roves the administration of phone numbers and facilitates greater accuracy in the management of phone data PAN list exports to include Inmate information When a user exports a PAN report it will include the Inmate name account number and PIN to identify the Inmate to which the PAN list is associated 11 34 Incase of a loss of commercial power the ITS must automatically shut down without loss of Calling Data until commercial power is restored Once SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 82 Technical Response commercial power has been restored the ITS shall have an automatic restart function S Read Agree and Will Comply Without Qualification Securus will maintain an uninterruptible power supply UPS backup for the equipment installed on the SNDOC s premises Securus commonly uses Dell Powerware 1525 1500 VS UPS which eliminates spikes sags surges transients and all other over under voltage and frequency conditions providing clean power to connected critical loads The IADs and UPS maintain all currently ongoing telephone calls for up to 30 minutes while blocking any additional call attempts after the event After 30 minutes the system powers down to a quiescent state that allows it to resume full operation automatically after commercial power is restored After power restoration the system will immediately restore call processing Upon
235. rovided modification request is received in the Purchasing Division prior to the time set for closing of bids WITHDRAWAL OF BIDS Bids already submitted may be withdrawn upon proper identification of bidder and provided request is received prior to time of closing Negligence on the part of the bidder in preparing the bid confers no right for the withdrawal after the time set for closing of bids NOTICE TO SUCCESSFUL BIDDERS The successful bidder will be notified by letter or telephone as soon as possible after bids have been opened tabulated and analyzed NOTICE TO UNSUCCESSFUL BIDDERS Unsuccessful bidders will not be notified NOTE In the event that goods or services delivered by the vendor are unsatisfactory and remain unsatisfactory after a notice and an opportunity to correct the deficiencies the County reserves the right to purchase substitute goods or services from the other bidders Shawnee County Department of Corrections inmate Telephone Services Request For Proposal Quotation No 026 12 Date Mailed 04 13 12 Closing 2 00pm 05 09 12 Shawnee County reserves the right to negotiate separately with any vendor after the opening of this RFQ when such action is considered in its best interest Subsequent negotiations may be conducted but such negotiations will not constitute acceptance rejection or a counteroffer on the part of the County Shawnee County interprets the term lowest responsible and bes
236. rtment allows Securus to deliver fast and flexible solutions for our customers Securus technology is flexible and does not mandate rigid specifications when working with facility owned systems JMS OMS gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 89 Technical Response Commissary vendors etc Securus will fully cooperate with your facility and your vendors to automate the systems The most common technologies Securus uses to integrate with your systems include SOAP Web Services HTTP FTP push or pull of files in any textual format JSON REST and TCP Sockets All of these methods are performed over a secure connection 1140 System shall have the capability to establish unlimited informant lines to support PREA Crime Stoppers or other requirements WV Read Agree and Will Comply Without Qualification SCP can provide unlimited informant lines to support the Prison Rape Elimination Act PREA Crime Stoppers or other requirements SCP also provides a Crime Tip feature that provides offenders with a secure method to provide crime tips and or leave contact information for follow up if they desire Informant Line The Informant Line feature provides investigators the ability to set up any phone a voice mail box or answering machine to be called by informants without any indication in the call detail reports global lists or to othe
237. s Managing account notifications We belleve that customer service is too important to completely outsource these services to an outside vendor We routinely survey our customers and measure satisfaction ratings so that we can find ways to improve our service levels Our customer service agents are highly trained on inmate telephone system issues and in satisfying the specific needs of called parties We offer both English speaking and Spanish speaking agents 11682 Such access must be accomplished by pressing a single key on the called party s telephone keypad S Read Agree and Will Comply Without Qualification 11 653 Although the called party may be provided a toll free number to call for information or account set up this MUST NOT be the only alternative WW Read Agree and Will Comply Without Qualification The Securus Correctional Billing Services SCBS call center employs approximately 200 customer service representatives who are trained and managed by Securus management Live agent support is available to friends and family members 7 days a week 24 hours a day and 365 days a year RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services 131 Technical Response Customers can use our toll free number 1 800 844 6591 to either speak to a live agent or to take advantage of our easy to use automated system to help them with their needs Fo
238. s Frequency of Failure Report an administrative and investigative report that allows users to see which inmates have failed Voice Biometrics verification attempts Users may also see what percentage of inmates are passing or failing Search criteria includes key information such as custody account first and last name and date range Secure Call Platform eir Sting ener 99001 Search criteria to define frequency of failure report results Voice Biometrics Frequency of Faibre Search R Report results detailing dates and statistics for biometric failures and successes for each inmate anao Proprietary and Conf dential E SECURUS Secure Call Platform User Interface Sample Reports _ Sample Crime Tip Report Crime Tip is a critical feature that enables anonymous two way communication between inmates and facility staff For inmates the feature provides a secure method for reporting information about criminal activity For facilities the feature provides a flexible configurable solution for gathering critical evidence to support investigations and prevent crimes from taking place in the facility The Crime Tip Report displays detailed results for all Crime Tip calls Results can be narrowed by using intuitive search criteria Users can select to listen to extend download add notes to or audit each call record to manage the safety and security of their facility Secure Call Platform Crime Tip sear
239. s attorneys probation officers and jail administrators Inmate information application Sick call application Securus Secure Instant Mail electronic mail Commissary order application Storage of recorded visitation sessions Emergency video application Automated retrieval and playback of sessions Visitation reporting One Advanced Solution from One Provider Securus provides the facility and their constituents with a single focused vendor to implement a both an inmate video visitation and an inmate phone system There are no subcontractors 1 to provide the technology or 2 to implement the full end to end solution or 3 to provide the essential support required for the consolidated systems Securus can give SNDOC this complete unified solution serviced by the largest field support staff and the largest customer service center in the industry Securus understands that the need for single source support for the facilities and friends and family members of inmates cannot be underestimated when implementing inmate calling and video visitation systems For that very reason the support model we have designed for the County consolidates all service and support requirements under one roof ours For both SCP and Securus Video Visitation support is always available around the clock 24x7x365 As a sole source provider friends and family can call one service and support company to handle all their needs whether for
240. s more accurate than rotary detect Securus does not recommend the implementation of rotary detect since so few called parties now use this outdated technology When in use this outdated dialing method used a make and break signal transmitted to the user s local central office This calling system never actually receives the true make and break signal requiring detection of the audible click The audible click of rotary phones can be simulated by faulty line conditions hook flash such as a hang up or mechanical background noise If these faulty ine conditions occur with a rotary acceptance feature the result would be faulty billings to unsuspecting called parties RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services 83 Technical Response In the event a called party is unable to receive calls due to rotary phone use Securus policy is to provide a touch tone phone to the called party free of charge so positive acceptance can be obtained and communication between friend and family is not inhibited 11 86 Inmate Messaging System Owner may be interested in a system which allows inmates to send short duration messages voice mail to called parties All messages are to be recorded and stored for investigative purposes within the call processing system The receiving called party may be charged a reasonable fee for each message Describe the functionality end user co
241. sary for commissary and New World System for banking Y Read Agree and Will Comply Without Qualification Securus will provide SNDOC with our industry leading calling product Inmate Debit Inmate Debit offers prepaid inmate owned accounts used to pay for phone calls funded by inmates through either the commissary or inmate banking system Inmate Debit can also be funded by friends and family members by several means including not limited to online through Securus own www securustech net gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 102 Technical Response To enable inmate funding of their Inmate Debit account Securus vil interface with either Keefe Commissary or New World System Securus also has an established relationship with the current commissary Keefe to provide integrations and many products to our shared customers Securus will provide Web service interface to Keefe Commissary which will allow seamless funding for debit accounts including credits debits and refunds Securus Dedicated Integration Team Securus has its own dedicated Integration Department that works exclusively on integrating the various systems and products in the correctional environment Having this dedicated Integration Department allows Securus to deliver fast and flexible solutions for our customers Securus currently integrates with more than 60 independent facility
242. scope gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services ar Technical Response W Read Agree and Will Comply Without Qualification The principal personnel for Shawnee County are experienced professionals that have a combination of unparalleled knowledge skills ability and technical proficiency The Securus organization is built around a structure that is proven to deliver excellent service and technological innovation Accountability standards of excellence and leadership begin at the top of the organization with the Securus Executive Leadership Team and filters down to each associate within the company Each of the team members is driven by their personal commitment to the outstanding customer care service excellence and creation of meaningful and valuable applications for our customers needs is unrivaled in the inmate calling industry Our goal is to form long term partnership relationships with our customers to better understand their needs so that in the future we can develop new applications to help them run their business Securus personnel assigned to this project have extensive experience in the inmate telecommunications industry and are dedicated as is the company to performing at or above our customer s expectation in every aspect of our business Itis our desire that the Account Manager and Field Service Technician act as virtual
243. se problems by allowing the public to schedule and participate in video visitation from the comfort of their homes or offices With increased visitations more convenience and less cost we re optimistic this could even favorably impact recidivism The industry leader in innovation with 92 patents and over 20 million invested annually into their calling platform Securus also operates the largest in sourced call center in the industry From this all center customer service is provided 24 hours a day 365 days a year for friends and family members who receive calls from inmates in Securus served facilities For these individuals participating in video visitation for the first time reliable support is essential Customer service cannot be underestimated when providing remote video visitation solutions to the public Because of our emphasis in serving the needs af friends and family members of inmates Securus is uniquely capable of providing this critical support said Danny de Hoyos Vice President of Customer Service Tor Securus About Securus Securus Technologies Inc is one of the largest providers of detainee communications and information management solutions serving approximately 2 200 correctional facilities and more than 850 000 inmates nationwide A recognized leader in providing comprehensive innovative technical solutions and responsive customer service Securus sole focus is the specialized needs of the corrections and
244. sing as well as science Its configuration will be customized by Securus to adjust sensitive parameters and thresholds for optimum performance Three Way Detection and Prevention Simply having the best three way call detection in the industry was not enough for Securus Recent advancements in our three way call detection methodology have led our customers to tell us they believe our three way call detection operates nearly flawlessly This led Securus to commission an outside firm SIBRIDGE consulting to verify the accuracy of the three way call detection feature The SIBRIDGE study collected and audited call recordings and event logs for approximately 6 000 calls This independent test of our new three way calling detection capability revealed Securus overall performance to be near perfect No other competitor comes close to our performance 1143 System shall have the ability to detect attempts to forward a call remotely call forwarding prior to a call being accepted and established Upon detection these calls shall be marked within the associated CDR and the ITS must have the ability to terminate the call immediately Ifa call is terminated the ITS will play a message with content determined by Owner prior to doing so Read Agree and Will Comply Without Qualification Securus leads the industry in fraud detection and prevention and is please to offer real time Remote Call Forwarding Detection RCFD specificall
245. st and proposed revenue share with the Owner Read Agree and Will Comply Without Qualification Securus is one of the only inmate telecommunication vendors to provide secure voicemail opportunities to the facility Voicemail provides a new path of communication for the inmates their friends and family members and attorneys In addition to communication options provides investigative opportunities and a new revenue source for the facility Securus Voice Mail has the capability for two way messages meaning the inmate can leave messages for their attorney or friends and family and receive a response by voice mail This benefits inmates and other involved parties because it allows communication even when the called party isn t at the phone to receive the call Currently Securus Voicemail is provided to friends and family members at no charge therefore there is no current revenue share with facilities In future releases Securus may apply a per message charge of up to 0 75 to friends and family members of inmates with a revenue share to SNDOC of up to 0 25 per message Voice Mail In the past facilities have hesitated to offer a voice messaging system because of the lack of system capabilities and security concerns Accordingly one way telephone calls are stil the primary form of communication If a call is placed and the called party does not answer Communication is not possible and the callis terminated Limited communica
246. t SCP Debit Report is a valuable administrative report allowing users to Query Inmate Debit Prepaid call detail records CDRs by the user specified criteria facilities Secure Call Platform Secure Call Platform User Interface Sample Reports View all debits and credits that occurred during a specific time period for an individual inmate for all inmates within a facility or for all By using the criteria in run reports detailing and totaling SCP Debit activity and balances for their fait nao Proprietary and Confidential E SECURUS Secure Call Platform User Interface Sample Reports Sample Voice Biometrics Status Report Voice Biometrics Status Report Allows users to see the status and configuration settings for each site custody account phone number phone group and phone This report also shows changes to an inmate s account to assist administrators and investigators track user accountability Secure Call Platform cy Reg onte 09001 Status and Configuration search criteria Voice Biometrics Configuration Status Search Status and Configuration results such as if the feature is enabled or disabled for an M inmate and if the inmate is enrolled with single click edit abilities from the screen 4p2p2012 Peogectary and Confer Secure Call Platform User Interface Sample Reports Sample Voice Biometrics Frequency of Failure Report Voice Biometric
247. t bidder as requiring Shawnee county to A Choose between the kinds of materials goods wares or services subject to the proposal and B Determine which proposal is most suitable for its intended use or purpose Shawnee County can consider among other factors such things as labor cost service and parts availability and maintenance costs of items upon which proposals are received Shawnee County can determine any differences or variations in the quality or character of the material goods wares or services performed or provided by the respective vendors Shawnee County will award the bid if the successful vendor refuses or fails to make deliveries of the matcrials services within the times specified in the RFQ purchase order or contractual agreement Shawnee County may be written notice terminate the contract OR purchase order The success vendor will certify and warrant that goods personal property chattels and equipment sold and delivered are free and clear of amy and all liens or claims of liens for materials or services arising under and by virtue of the provisions of K S A 8 201 et seq and any other lien right or claim of any nature or kind whatsoever The vendor hereby certifies that he or she has carefully examined all of the documents for the project has carefully and thoroughly reviewed this RFQ understands the nature and scope of the work to be done and that this proposal is based upon the terms speci
248. t Qualification Biling Name and Address for numbers are available by clicking on the number displayed in SCP s user interface as show in the image below gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 76 Technical Response BNA Information Accessed from SCP s Call Detail Report Proprietary and Confidential Secure Call Platform m diptored SCP and tee BNA information for the number IS 11304 List all databases accessed by the ITS to access and or verify BNA 7 Read Agree and Will Comply Without Qualification SCP s BNA feature wil initiate dialed number searches in a string of multiple internal and external sources providing name and address results unsurpassed in the industry today Securus captures and stores the billing name and address BNA information on all calls placed through the Secure Call Platform SCP as well as for any phone number entered into the SCP user interface The system first checks for any existing customer record such as prepaid collect accounts and direct bill accounts If no existing customer record exists the system then checks external sources starting with TNS The system doesn t stop there if not found in the above sources the system checks with AT amp T BNA Lookup gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone S
249. tation Develop Custom Integration Solution Test Custom Integration Solution Implement Custom Integration Solution Customer Approval and Sign off gt RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services 103 Technical Response Inmate Debit Overview Inmate Debit accounts are inmate owned phone accounts that allow inmates to fund phone calls to numbers they want to call Because the calls are funded by the inmate there is no cost to the called party An inmate can transfer funds from the commissary system or banking system to his Inmate Debit calling account The transfer amount will be deducted from the inmate s trust or commissary account and added to his Inmate Debit calling account As an added advantage Inmate Debit accounts can also be funded by friends and family members This creates more revenue inmates can make more calls because they now have additional funds in addition unlike traditional prepaid collect accounts the inmate owns his Inmate Debit account and is not limited to calling only the numbers specified by friends and family members Inmate Debit accounts increase the inmate calling opportunities thereby increasing revenue and commissions for Shawnee County Implementing Inmate Debit Securus has a dedicated Integration team that is committed to integrating within 30 days The Integration team will provide Shawnee County with inmate
250. th legal representation ball bond family and any other persons authorized by Shawnee County administration Reduce contraband infiltration Reduce inmate and visitor movement through a facility Increase security for visitors Increase inmate and visitor morale with increased opportunities to visit Reduce man hours needed to escort inmates and visitors to visiting areas Generate income for the facility as a shared revenue producer The Securus Video Visitation solution is a centralized system similar to the SCP system that allows automatic technology and feature upgrades After the system has been implemented itis easy for Securus to enable new features and modules by activating the feature in the centralized system The following are samples of the different models available with Securus Video Visitation gt RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services 139 Technical Response leo Visitation Models pm One handset usually Two handsets Hands free for Units can be mobile installed inside the primarily used for on medical court or mounted on a housing locations site visitation family visits with pedestal or wall with the inmates PTZ 360 camera The system s open architecture allows the terminals to provide more than video visitation The video visitation terminal can also serve as kiosk to enabl
251. this position he provided management to a very large sales group in four states charged with driving month over month sales growth throughout these four states Experience Securus Technologies Inc January 2010 to Present Sales Vice President Responsible for over 35 million in revenue and expected to grow revenue by 5 percent in 14 western states Alaska California Colorado Idaho Hawaii Montana Nebraska Nevada North Dakota Oregon South Dakota Utah Washington and Wyoming Integra Telecom Eschelon Telecom April 1998 December 2009 Director of Sales Primary functions include running a sales force of over 70 people in four states California Nevada Oregon and Washington Had 8 Sales Managers reporting to him Built all four states from the ground up in hiring training and coaching the sales teams and the Sales Managers Airborne Express 1996 1998 Sales Manager Responsibilities included managing the West Texas and New Mexico region for overnight delivery sales Was promoted from sales representative in Portland Oregon to Sales Manager in Texas New Mexico in less than one year Automated Office Systems 1994 1996 Outside Sales 100 percent commission sales representative selling copiers to businesses in assigned territory in Portland Oregon Rookie of the year and exceeded sales quotas both years Enterprise Rent A Car 1991 1994 Assistant Manager Managed a branch consisting of 150 cars and 10 employees to exceed re
252. ticated investigative tool providing a live callforwarding feature for dialed numbers phones or PINs that are under surveillance by an Investigative unit This feature enables authorized personnel to monitor a call undetected from any designated location while the call is in progress and even barge into the call if necessary Covert Alert Report shows investigators the triggered Covert Alerts by useful criteria such as date time PIN Alertee name number inmate name dialed number call status and termination category Reports can be exported into Excel PDV and CSV formats Secure Call Platform Cover Alen Call Datei Records Search p Covert Alert report results display critical information about each triggered alert such as who was alerted What happened call status call start and end duration dialed number and more By clicking the icon to the left of each record users can display full call detail Information for each call SCP s Covert Alert feature and reports have assisted in many criminal investigations throughout the country npo Secure Call Platform User Interface Sample Reports Sample Officer Check In Report Officer Check In Report is a valuable administrative report showing users when officers have checked in at different phones and select and listen to any messages they have left Secure Call Platform Lact ice moe 80 appz Frgniciary avi Conca gt SECURUS Secure Cl P
253. tion Setting to enable or disable three way call detection for this inmate Language preference Language in which the inmate speaks for reporting purposes does not dictate which prompts are played over the phone Suspended Setting to allow or prevent the inmate from placing calls gt Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services E Technical Response Suspend start date Start date of calling privileges suspension Suspend end date End date of calling privileges suspension As long as the JMS stores these fields and they are included in our integration SNDOC will be able to determine which fields they wish to be automatically updated in SCP 11 47 1 The current ITS does not have a PIN integration to OMS but the process has been initiated to establish a daily fle share via FTP f Read Agree and Will Comply Without Qualification Although it was mentioned at the pre bid conference that New World integrations are expensive Securus has integrated with New World before and will facilitate the integration for Shawnee County at Securus expense 11 47 2 If Vendor requires full integration with OMS to function Vendor shall work with Owner to negotiate the cost with New World Systems W Read Agree and Will Comply Without Qualification 11473 Describe whether Vendor has interfaced with New World Systems at other facilities a
254. tion from Vendor s system based on inmate PIN or specific called numbers without providing full access to the call records by partners Are attorney calls certified or branded by the department Inmates and attorneys are given the option of having specific phone numbers related to the attorney s practice identified as unrecorded in the system This is only done after receiving a letter from the attorney on his her stationary requesting the specific number they want inmates to call without it being recorded The department confirms it is a valid number for the attorney before making calls to the number unrecorded In addition to the rates for collect and pre paid calls does the department want rates for debit calls Presently and for the foreseeable future the department will not have a system to issue a debit solution to inmates Therefore the focus of this RFP is on rates for collect and pre paid solutions If this changes the vendor who holds the contract with the department will be negotiated with to establish the rates to be charged The REP mentions an open source video visitation solution 1 if not what is the purpose of its being discussed in the REP part of the current REP and The department is seeking to learn what each bidding vendor has by way of an open source video visitation solution While this contract will not begin with the installation or implementation of this solutio
255. tion options have caused complaints to be filed by inmates and friends and family members resulting in increases in staff labor due to the handling of complaints as well as a reduction in facility operational efficiencies due to the loss of contact availabilty How It Works Securus has simplified the process for using Voice Mail Any caller that has a Voice Mail account with the existing platform can leave a voice message Messages can be left for individual inmates or multiple inmates in multiple facilities Shawnee Department of Corrections provides a secure password protected account for inmates to use this feature and designates specific inmate telephones in which Voice Mall can be retrieved System Security gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services B4 Technical Response Since messaging runs on Securus SCP facilities have the same control of recording and monitoring as with their inmate telephone system Only the inmate the sender and approved facility personnel can access Voice Mail messages Features and Benefits The messaging application provides an additional form of communication and a new revenue source on inbound Voice Mail Increased Investigating Capabilities Messaging provides investigators with the same recording and monitoring capabilities as any call However with friends and family member s new capability to call and leave a messag
256. to the cause of this apparent decrease in revenue Have calling rates or commission percentages changed Have inmate calling policies lockdowns or other policy changes reduced the amount of time that inmates are allowed to use the phone Have restrictions on the length of the call changed While the raw figures were provided in annual revenues it has the capacity to be misleading due to the ebb and flow of revenue under the terms of the current agreement The figures provided are based on when payments including some contracted bulk payments literally hit the County s books There has been no decreas on the length of the calls in the calling rates or commission There have been no restrictions There was a single outlier event in 2011 that led to the system being inoperable for a period of time Furthermore there was an increase in lockdown periods during CY2011 that may have resulted in at least a short term decrease in phone usage until the inmates learned to adjust to their new schedule Would department please provide the current commission percentage it is receiving 45 Since New World System NWS stores all inmate booking data will department require NWS to share provide the inmate data to the vendor on a daily hourly basis via FTP or other secure means Department will coordinate arrangements between Shawnee County IT and the successful vendor to have the necessary demographic information transferred on
257. try standard We are available so that you don t have to use staff time to answer Questions on telephone account issues Website Access Create an account Fund an account Accept check by telephone Visa and MasterCard all options may not be available to all customers based on our risk management practices Manage account see above description This is a popular option for those parties that wish to fund without interacting with a call center agent More funding means more calls Lockbox Accept personal checks money orders and cashier s checks No funding minimum Cash conscious parties can fund without a transaction fee and without a minimum This allows inmates to talk with called parties who would not ordinarily be able to set up accounts Western Union Fund at over 46 000 locations For those without credit cards or who want immediate account set up with no gt securus Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 133 Friend and Family Funding Options Technical Response Means to You minimum fee we provide funding options at any Westem Union location More funding means more calls MoneyGram Fund at over 35 000 locations Friends and family members are able to conveniently fund accounts at over 35 000 Walmart and CVS Pharmacy locations through MoneyGram Kiosks optional Availa
258. ty gt RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 926 12 for Inmate Telephone Services n Technical Response Examples of fields that we may automatically populate in SCP if and when we receive the data from the JMS integration include the following D pti Site ID Facility from which the inmate is calling Also used for transferring inmates from one facility to another which is handled automatically in SCP First name Inmate s first name Middle name Inmate s middle name Last name Inmate s last name Birth date Inmate s date of birth Social security number Inmate social security number Account number Inmate s jail ID booking ft or docket number to be used as the SCP inmate custody account number This is the number provided to the inmate permanently that typically does not change when the inmate is released and booked back into the facility PIN 4 to 16 digit code used by the inmate to place phone calls This number is provided by the JMS and sent to SCP to allow the inmate to place phone calls Activate date Date in which the inmate account became active in the system Book date Date in which the inmate was booked into the facility Gender Inmate gender Housing Location of the inmate Race Inmate race Alert level Typically used for security status such as maximum minimum low risk death row etc Max call du
259. uous voice verification has been in service for at least 6 months S Read Agree and Will Comply Without Qualification While other vendors have struggled to develop their own solutions or openly opposed the implementation of biometric identification solutions into correctional environments Securus has successfully deployed these technologies directly and through our partner companies for more than 15 years We serve both County and State facilities with our solutions Howard County Department of Corrections Robert Baldwin Chief of Security 7301 Waterloo Road Jessup MD 20794 410 313 5203 office 1127 System shall provide an integrated capability to monitor record store and retrieve inmate phone conversations on a real time basis and retrieve conversations Recordings must be stored On Line for the entire contract term with the option to archive to DVD 7 Read Agree and Will Comply Without Qualification gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 70 Technical Response 118 System must allow recording playback with the following capabilities 1128 1 Split the inmate side of conversation from called party side of conversation to play on separate speakers for more detailed analysis Read Agree and Will Comply Without Qualification The advanced CallPlayer Pro provided with Continuous Voice Verification wil split the inmate sid
260. ustry making this platform a fully integrated system of simple to use software tools and computer and telephony hardware SCP s hardware and software components readily adapt to the changing needs of a facility s operations SCP can monitor record and blocklunblock inmate telephone calls and generate reports all in real time Our SCP provides security to the public through the following features Automated operators instead of live operators Personal allowed number PAN lists that prohibit calls to numbers that are not approved by the system administration Real time inmate call monitoring and recording for investigative and safety purposes gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 116 Technical Response Call duration settings and telephone on off times Call detail records for investigative purposes Fraud control features Our SCP allows our customers to operate a smarter and more efficient jail SCP s investigative tools permit a higher degree of accuracy and allow investigators to locate inmate calling information more quickly and reliably The system is scalable and flexible reducing labor demands by automating many tasks Routine inmate calling operations can be configured to require minimal administration allowing your staff to focus on what they do best maintaining a safer more secure correctional environment SCP
261. vices the most locations in the nation including 53 counties in Kansas A service oriented customer conscious company with excellent references We sincerely thank you for this opportunity SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 8 Response Format and Content For the remaining sections in this document bidders should respond by providing the original provision in black Arial 11 point font and responding in a distinguishing color Arial 11 point font There is no need to respond to sections 1 and 2 above Responses shall be per the specific instructions provided underneath each section header If a response differs from these specific instructions it will be assumed that Respondent has taken exception to a requirement All exceptions must be documented in section 14 using the format provided NOTE THAT EXCEPTIONS TO ANY PROVISIONS IN SECTION 6 THROUGH 8 WILL CAUSE YOUR RESPONSE TO BE DISQUALIFIED 3 1 Response format Proposals must be mailed or hand delivered no later than May 9 2012 at 2 00 p m to Shawnee County Purchasing Department 200 SE 7th Street Suite B27 Topeka KS 66603 3932 Reference RFP 4026 12 3 4 1 Bound copies vs originals 8 4X11 paper etc 3 42 Response package should also include a CD ROM or DVD ROM with all response documents in searchable format Microsoft Word or Adobe Acrobat 3 1 3 Sealed proposal response envel
262. will be grounds for disqualification of your proposal Read Agree and Will Comply Without Qualification 128 Owner must have immediate access to rated call records on site on a near real time basis Once a call has ended the rated Call Detail Record should be available for reporting using the on site system software and workstation Remote rating of calls and remote report generation is not an acceptable alternative This is true even if live remote access to data is provided M Read Agree and Will Comply Without Qualification Investigators will have the ability to access call recordings immediately even while the call is still in progress Calls are rated after the call is completed and the CDR is available near real time after the call is completed in SCP Both CDR s and call recordings are accessible from any workstation anywhere in the world with appropriate access credentials gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 150 Exceptions Exceptions Vendor must document all exceptions to requirements in sections 6 through 12 as stated in the following format Exception Section Reference Description of Exception 1 Z Read Agree and Will Comply Securus has no exceptions to list within our proposal to Shawnee County gt SECURUS Shawnee County Department of Corrections Request for Propos
263. word feature This enables users to reset expired passwords gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 88 Technical Response Password Configuration Options in SCP Proprietary and Confidential Gr securus Secure Call Platform ater Den pennis indenge dura recurrence and more 11 89 In order to reduce PIN fraud ITS must be able to restrict calling by PIN by housing unit and must automatically deactivate PIN for inmates no longer in custody Describe how your system meets this requirement WV Read Agree and Will Comply Without Qualification Although it was mentioned at the pre bid conference that New World integrations are expensive Securus has integrated with New World before and will facilitate the integration for Shawnee County at Securus expense Through E Imports SCP can restrict calling by PIN by housing unit and can deactivate PINs for inmates no longer in custody PIN restrictions can be configured directly from SCP by any authorized SNDOC user from any PC with access to the Web In addition Securus can interface with Jail Management Systems JMS to automate information such as PIN data to SCP We configure these interfaces using our own dedicated Integration Department that works exclusively on integrating the various systems and products in the correctional environment Having this dedicated Integration Depa
264. y FL and Orleans Parish LA to name a few Additionally we are largest provider of inmate Services to private prison companies such as Corrections Corporation of America CA and GEO 84 1 All contracts performed in the past seven 7 years involving a minimum of 800 inmates This list should be in table form and include facility name address number of inmates dates served and a point of contact with phone number and email address Vendor should also include a brief description of the scope of services provided V Read Agree and Will Comply Without Qualification Securus has provided this list in the envelope marked Proprietary and Confidential Material in Attachment A of the required Attachments tab As a privately held corporation Securus has provided this information for the evaluators of Proposal 026 12 but consider this material to be Shawnee County Department of Corrections Request for Proposal ED SECURUS 26 12 for Inmate Telephone Services 2 Technical Response highly confidential We respectfully request that it be removed from our proposal prior to making it publicly available after opening 84 2 All contracts performed in the past seven 7 years involving a minimum of 800 inmates for which Vendor no longer performs service For each account list facility name address number of inmates dates served and two points of contact with phone number and email address Vendor should also include a brief
265. y across the entire call processing network Digital transport is an extremely efficient means of moving data and the more efficient a system is at moving data the faster it gets to its destination and the cleaner the data remain Benefits of digital technology include the following High quality recordings allow investigators to easily discern keywords and suspicious background sounds in both the offender s and the called party s environments Reduces complaints due to poor sound quality Improves the ability to detect and prevent fraud such as three way calling attempts Upholds call recording standards that enable an absolute chain of evidence gt RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 26 12 for Inmate Telephone Services 119 Technical Response 3 More capabilities and newest technologies for continued growth With on premise platforms functional improvements are installed one site ata time This one off approach to deploying new technology leaves other sites wanting And without the latest enhancements they operate at a disadvantage SCP eliminates this problem Our centrally managed network based architecture supports instant upgrades to all sites simultaneously This results in strategic enterprise wide access to the latest technology without the wait Additionally our turnkey updates which typically occur three or four times a year are
266. y designed for our SCP proposed in this response Our RCFD solution provides the ability to immediately terminate a call in real time if it detects that a called party s telephone number is call forwarded to another telephone number in addition to playing a termination message As an added feature SCP can be configured to not terminate the call but simply make a notation in the database on the specific inmate s call if false disconnects are a concern The SCP user interface secure Web site provided by Securus allows authorized users the ability to gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 94 Technical Response create Call Detail Reports for those RCFD calls by selecting the RCF flag or using the specific termination code Call Forwarding Detected as shown in the graphic below i secun Secure Call Platform Call Forward Detection Proprietary and Confidential 1144 Call Detail Records CDRs must be established any time an inmate telephone goes off hook and must be stored and made available online for the duration of the Contract CDR data must include at a minimum Off hook time Inmate ID PIN End type e g pre answer hang up called party hang up max time elapsed Phone number attempted Station name Billing start time Duration of call in seconds Billed time Call type e g collect debit Jurisdicti
267. yed voice biometric inmate identification systems in use today facilities can be assured that the system is time tested for accuracy and robustness and will withstand the challenges of the correctional environment Additionally voice biometrics technology is a proactive security system and works without human involvement eliminating the need to monitor screens or maintain other biometric equipment damaged by the inmate population Of the limited providers who offer a voice biometric identification system most provide facilities with best case testing results Securus is proud to provide worst case as well as best case scenarios Our system has continually shown superior operational accuracy in all conditions Continuous Voice Verification with JLG Investigator PRO Investigator Pro is a powerful evidence gathering and investigative analysis tool It uses unprecedented state of the art technology to recognize the voices of inmates over telephone gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 66 Technical Response calls and exposes inmates who try to beat the system by hiding their identities to engage in criminal activity The system s easy to use dashboard automatically collects and analyzes a vast amount of information that would otherwise be labor intensive to gather and interpret This breakthrough technology stands to dramatically change the way
268. ys a week 24 hours a day and 365 days a year Customers can use our toll free number 1 800 844 6591 to either speak to a live agent or to take advantage of our easy to use automated system to help them with their needs For added convenience we also offer personal account access via our website www securustech net or via e mail customer_service securustech net Also end users may now access SCBS customer service via chat 24 hours a day seven days a week Our friendly and knowledgeable agents can help customers with Setting up and funding accounts Making payment arrangements Obtaining information on credit limits Resolving complaints RUS Shawnee County Department of Corrections Request for Proposal ED SECURUS 26 12 for Inmate Telephone Services 136 Technical Response Blocking and unblocking numbers Reviewing call durations and history Leaming about Western Union options Receiving information on new services Confirming originating facility Reviewing account balances Answering questions and helping customers with refund requests Managing account notifications We diligently survey our customers and measure satisfaction ratings so that we can find ways to improve our service levels Our customer satisfaction scores for our call center are 20 percent higher than the industry standard Our customer service agents are highly trained on inmate telephone system issues and in satisfy
269. ystem must enable Owner or its agent to establish allowed or blocked numbers either globally or by inmate Globally blocked numbers e g corrections officials gt SECURUS Shawnee County Department of Corrections Request for Proposal 026 12 for Inmate Telephone Services 62 Technical Response Globally allowed numbers e g public defenders privileged Personal allowed numbers by inmate recorded calls Designated aliowed attorney numbers by inmate privileged Designated blocked numbers by inmate e g victims WY Read Agree and Will Comply Without Qualification SCP enables SNDOC to establish allowed or blocked numbers both globally and by inmate Globally Blocked Numbers During installation a global call blocking table is established which immediately prevents inmates from making calls to specific numbers Typically the database includes numbers to local judges corrections officials sheriffs facility personnel jury members attorneys and witnesses Because a global call blocking table may contain thousands of entries Securus SCP offers unlimited blocking potential All dial around area codes and exchanges such as 800 900 and 976 are blocked by default In addition access to live operator services such as 0 411 and 911 are blocked by default To provide maximum convenience to facility personnel authorized facility personnel can administer blocked numbers using our single point access the S

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