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RS-2212 / RS-2208 Technical Specifications

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1. BACKUP CO somero TM Figure 2 2 Hardware overview of RS 2208 RS 2212 1 Drive status indicators From left to right Act flashes when hard drive is being accessed Link indicates hard drive is in operation and ERR indicates an error O Power button Push the button to power on the device To power off press and hold the button for roughly 3 seconds before releasing it o Power LAN USB status indicator See LED Status Indicators section for status indicator behaviors O Front lid Open the front lid to access the disk trays To remove the disk tray push the round release but ton and gently pull out the disk tray QO USB port 1 USB port allows the NVR to connect with external storage devices O Power adapter port Connect to your power adapter Use only the power adapter that is supplied with the device Q One touch backup button Press the button to start backing up data onto the USB storage device con nected to the front USB port Button will be temporarily disabled when data transfer is in progress 0 Gigabit LAN ports Use a RJ 45 cable to connect the LAN port 2 to your network router hub LAN port 1 is only to be used when LAN port 2 physically fails and only supports DHCP mode O Reset button Press the Reset pinhole button or hold it down until the NVR resets it
2. 1 1 Uli IA es UA OIEA 1 1 ABout this Manual sorse renna REIT 1 2 ConventionsinthisManual 1 2 Chapter2 ProductOverview 2 1 Package CONLEND IIIA WA IAEA S doe pus oe UE UA IB EP Eee eae we eee AA 2 1 R9 2212 Feature Listi acide 2 2 E AE APA PA AA 2 2 HardwareOverview 2 3 LED OWN 4 MAA MAN ita 2 4 SystemBeepCodes 2 5 Chapter 3 Hardware Installation NetworkSetup 3 1 InstalingNewHardDrive 3 1 ConnectingtheCables 3 2 ConnectingtheEthernetandPowerCable 3 2 ConnectingtotheNetwork 3 3 NetworkConfigurationScenarios 3 4 o AAA AAA AA AI eae cee ee Sx 3 4 SCChario BA saaan AA aoe ee we Gk ai 3 5 Chapter4 GettingStarted 4 1 initial Software s HI sau a cea sd Ge Sa AA C ab Rap AA aa br e a a 4 1 Ko eH tO NVR ASEE AI Lie AA 4 6 Adding Camera ConnectionsforRecording 4 8 AddingCameraswithiStart
3. 7 22 Figure 7 25 Camera access rights window 7 24 Figure7 26 Importuserlist 7 24 10 4 List of Figures and Tables Chapter 10 Appendix Figure7 27 Systemeventlogs 7 25 Figure7 28 Surveillancelogs 7 25 Figure 7 29 Historical uSer ISU 245 se 9 ede eee sanear Ve e nd dc OR AD a 7 26 Figure 7 30 USB backup configuration LL 7 26 Figure7 31 Ekampleofbackupfolder 7 28 Figure7 32 WebCMSfunctiononNVRWebVUer 7 29 Figure 7 33 Multiple server management server list 7 29 Figure7 34 Channelselection 7 30 Figure 3 1 Reset DUTON pini IA pente a de 8 1 Figure8 2 Remoteviewingviawebbrowser 8 2 Figure 8 3 Channel information window 8 2 Figure 8 4 Port forwarding 8 3 Table 2 1 LED SAWS amp iux aeui p RERBA 3x9 34344y P4 ED ESSE ite 2 4 Table2 2 Systembeepcodes 2 5 Table 3 1 IP addresses in scenario A 3 4 Table 3 2 Portnumbersinvolvedinsc
4. 4 8 Start Video Recording s s sosis s a K R LR RIORDINO CR SR 4 9 Chapters Eve VIBU a a ir atrata 5 1 MonitorLiveVideofromCameras 5 1 ela AAA Ree are BS eS oe ee a ere Se we Oe eee aos 5 1 Icons on Live View Page 5 2 o TTT 5 2 Ed NAA ttt D 272 IAA AA WA 5 3 Using the Right Click MenU coco o 5 4 Chapter6 Playback 6 1 Fage LayoUt AA AAA Gr Se AAA BG Ge HH ee ew aw AAA E a 6 1 SearchandPlayRecordings 6 2 male ST 3 ee eg dr dise Wan Rog aeq iron AAA AAA ey red ae 6 2 Multi Channel Playback 6 2 Chapter 7 COMMGQUIATION ma nG NG dede eee cw ee oed NA 7 1 Mali Setup IIIA tikus ed SIA 4065 244 NG 7 1 Surveillance Setup aa 7 2 Camela ED R ERRATI MAMA PANA SN OR E ERED puma Ba 7 2 aee ET kaaa haa AG dtd 7 7 EventsandNotificationsSetup 7 10 Systeminformation 7 13 IA eee ee AA ETRE 7 13 System Eere hire erat 7 14 SEM GUD AI See ee eae AA LAMAD rra ra E 7 14 Ae AI AA 7 14 BEA AA 7 15 NEO iaia tetra 7 15 Contents 03 Compro RS 2212 2208 User s Manual DONS sprint p eeeh 7 16 Power Management
5. 7 17 icc ru seat apes UKUTANI NAA nS ee Se ee ee ee ee WA 7 17 Firmware Update cass St as Oe 0X P Rede Red Rd ESS EEE AMAG as ces E 7 17 OR Karke AA oo oe oe Be ee Se ee EE 7 18 VolumeManagement 7 18 Hard DISKSMART AA AI a 7 19 Pe NaNO AA 7 20 Windows NetworkNeighborhood 7 20 Ss rin 7 20 IAA KALA Ge rari atte 7 22 UserManagement 7 22 LOOS Sata tiStlEs iii nl AA 7 24 System EVENE LOGS ax tria eee Gate GE SES IIIA 7 24 Surveillance LOGS voii era pra earn SO ES EDS ESSE ESD HADES SESE COREE DG 7 25 Historical Users LIST x5 asa daa OOS Aa 139 V X Rede Rie 7 25 1 UWAWA KAWA UNENE LA WA KADA trentini 7 26 One TOUCH BaCKUD a4 dor arg heres OE RE ed AA AE A Rena a 7 26 Retrieve BACKUP FIle5 4 uuo ose b Res PT eR AKA KA AA RR Eb ba teed reg p 7 27 MultipleServerManagement 7 28 Multiple Server SETUP ua wa AA ii e a IA ee eas 7 28 Chapter8 Troubleshooting 8 1 ResettotheFactoryDefaultSettings 8 1 PasswordRecoveryMethod 8 1 TroublewithRemoteViewingonBrowser 8 2 Symptoms CausesandSolutions 8 4 Contactin
6. COMPRO Network Video Recorder U S e S M a a U a Model No R6 2 212 Isomero RS 2208 ens V4 120828 Copyright 2012 Compro Technology Inc All rights reserved Trademark company and product names mentioned in this document are registered trademarks of the respective companies Restriction No part of this document may be copied or reproduced in any form or by any means without the prior written consent of Compro Technology Inc Disclaimer Compro Technology makes no warranties with respect to this documentation and disclaims any implied warranties of merchantability quality or fitness for any particular purpose The information in this document is subject to change without notice COMPRO reserves the right to make revisions to this publication without obligation to notify any person or entity of any such changes Revision History 2012 08 28 Updated for firmware version 4 0 2012 05 04 Updated for firmware version 3 0 2011 10 28 Updated to 2 0 version 2011 05 16 Original version Compro Technology Inc www comprosecurity com Tel 886 2 2918 0169 Fax 886 2 2915 2389 3F No 12 Alley 6 Lane 45 Pao Shin Road Hsintien District New Taipei City 231 Taiwan Support e mail support comprousa com ER C FC Contents Contents Chapter 1 Important Notices 1 1 RegUIOrNY NOICE syara 6 donan a EIA a ed R 1 1 FCCInterferenceStatement
7. Surveillance Setup 7 7 Compro RS 2212 2208 User s Manual Channeli COHPRO MOSO0 ti Receding Setup 03 0 amp GS eee O l8 H T Hom GO oon DI d Hon Stop Recording U zas sort p Qng rwr COMPRO NG YRZ 158 5 55 204 MN Nan Sasa Repedea 23 Cre nec 2 FT har Dsg Geese N COMPRO PS 83 165 6 65 Nen Sica Spc dra d Comet eS 60 hon Stop Bee dp Figure 7 7 Recording setup The Setup button in the upper right corner provides the setting for disk volume data keeping and alarm recordings It determines the recording settings for the selected camera channel After pressing the Setup button you will see e Recording Settings Select the disk for setting video recording from the drop down list Click Use Max Capacity to allow the use of all available disk space on the selected disk volume for recording Click Size Limitation and enter a value to set a limit on how much storage space can be used for the selected disk The Data Keeping options provides control for storage handling e Alarm Recordings Set your recording preference for alarm triggered recording Add New Recording Schedule To add a new recording schedule 1 Select a camera from the drop down list 2 Press Setup button to configure recording settings for the selected channel Recording Set binges Dick Wai BO This Channel Used I Une Ma Ca y Er 8 Z Free Size LO ra Leon EP GE A B other Channels Used Dista T perd J lag g er rei
8. a 20120809 H06008 MI30505 m JOLIE TSO m 2012050906008 Hi50505 201208097008 ed 201208096807008 MOGSO5 mi 012090907 OE M10505 m 201708209407004 420505 E 201205090008 NM 30505 L SOLI CERI ees aw 2012000907006 50504 jd0120EOOHOBCOR ed lre ZB ux E 20120209H08008 MO00505 a 20120808HOBCDB M10505 s 20120809HOBCOR M20565 a 20120809H0HC08 M30505 a 20120009 HISIA Mages a 20120809HOBCDB M5D504 m JOI2UQQOgHOUBCUS MT3528 20120808HO9C R ai E 20120809H09008 M10517 10120203HD0CO8 M15517 uH JOI2UEOOHODCOHN MIBLIS s 20120800HO9CO8 N0507 R SOULJUBDSHOSCOS M30509 E O 6 MEDEL Figure 7 31 Example of backup folder Multiple Server Management Multiple Server Setup Multiple Server Setup page is where users can manage this Compro NVR s web CMS function With the web CMS function in one browser screen users on a remote viewing PC can not only monitor multiple up to 30 camera channels which are being recorded separately on multiple NVR servers but also search and play back video recordings stored on multiple NVR servers Note A viewing PC equipped with Intel Core i7 2700K or above CPU and Windows 7 is recommended in order to monitor 30 1 3 megapixel cameras at the same time Using the web CMS function requires firmware version 3 0 or higher 7 28 Multiple Server Management Chapter 7 Configuration Internet or LAN Live Stream From Server A Live Stream From Server B NVR Server A
9. 61 220 20 16 21 192 168 1 101 21 RS 2212 2208 SMB port 61 220 20 16 445 192 168 1 101 445 Network Camera A HTTP port 61 220 20 16 8001 192 168 1 102 80 Network Camera A RTSP port 61 220 20 16 9001 192 168 1 102 554 Network Camera B HTTP port 61 220 20 16 8002 192 168 1 103 81 Network Camera B RTSP port 61 220 20 16 9002 192 168 1 103 555 Table 3 4 IP addresses in scenario B 3 6 Network Configuration Scenarios Chapter 3 Installation 8 Connection Note e Your router may require a reboot after port forwarding is set Should you have more than one IP cameras in your LAN configure each additional IP camera with HTTP port number and RTSP port number increased by 1 e g the second IP camera will use HTTP port 81 and RTSP port 555 Now on a remote viewing PC with Internet connection you can enter the WAN public IP address of your NVR followed by a colon and the NVR s public port number here for example enter http 61 220 20 16 2080 into the address bar of your web browser to log in to the NVR Then go to the camera setup page and add cameras by entering their WAN IP addresses Note you can still log in to your NVR locally through a machine on the LAN network and add cameras using their LAN IP addresses On the other hand if your router uses a floating IP address instead of a fixed IP address you may need to en able the Dynamic DNS DDNS feature on the router that is if the feature is supported So y
10. Iis COMPE PIO BR eng LT LG d m Aslam 192 148 0 5H ferrat BLA Banco 3300045 Figure 8 3 Channel information window 2 Check the ports used by the NVR in Setup gt System Setup gt Network and note down the HTTP and 8 2 Trouble with Remote Viewing on Browser Chapter 8 Troubleshooting RTSP server ports in this case ports 80 and 554 respectively 3 Enable port forwarding on the router and allow traffic on ports the NVR is using You may need to con sult the manufacturer of your router for instructions on port forwarding mapping setup Note your router may require a reboot after port forwarding is enabled The following figure exemplifies the set tings you need to make in order to remotely view the NVR Fill in HTTP port Fill in any name number here Name i w TCP NYA HTTP LAppscation Name go IP Address UDP 1192 168 0 170 Computer Name v Name TCP NVR RTSP Application Name NG 1554 CIP Address N po UDP 197 168 0 170 Computer Name wv IP Address of NVR Fill in RTSP port number here Figure 8 4 Port forwarding Always MV Allow All v Always M Allow Traffic Having taken the above steps you should be able to log in to the NVR from a remote location by entering the DDNS address or the Internet IP address in the location field of a web browser depending on your configura tion For example in this case you should enter http 61 220 20 16 80 into the location field of In
11. o Slide the hard drive tray into the drive bay Then gently push the hard drive tray to ensure a secure con nection between the drive connector and the SATA connector inside the NVR Finally push the lever to its locked position and close the front lid O To install a second hard disk drive repeat the previous steps If you intend to use RAID 1 it is recom mended to install two identical hard drives to avoid data incompatibility HDD Release Button Front Lid Lever HDD Tray Drive Bay 2 DIRI Figure 3 1 Installing new hard disks Important It is recommended to install a new hard disk drive on your NVR Com pro does not guarantee full compatibility across all hard drives Please select a compatible hard drive model from www comprousa com When only installing a single hard disk drive into the NVR system be sure to install it in the primary drive bay HDD A If you install a single hard disk drive in the secondary drive bay HDD B and use this con figuration to record video there will be potential data compatibility is sue later on when you install a new hard disk drive in the primary drive bay Note For 24 7 nonstop recording on the NVR Compro recommends the usage of Seagate SV35 Series and Western Digital Red series hard drives Installing New Hard Drive 3 1 Compro RS 2212 2208 User s Manual Connecting the Cables Connecting the Ethernet and Power Cable Figure 3 2 Connecting the cables
12. wi t Tirta im t HOD baa aan The nena bird deal and the tama SATA dee nil kata ater bang nado for the configured bre dered Fama The USS bare nem YA ere ate sane POT for me coma rari ve sere nang mr OK Ja gi IF Figure 7 17 Power management page Restart Shutdown Press Restart or Shutdown to restart or shut down the NVR Schedule Enable scheduled power on Power on the NVR on the specified date and at the specified time when the AC power supply is not disconnected e Enable scheduled power off Power off the NVR on the specified date and at the specified time HDD Hibernation You can reduce the power consumption of the NVR by configure the internal and external HDDs to go into hibernation mode after a period of inactivity For any changes made press Apply button to save the settings Reset Here it allows you to reset the device back to default settings which will clear all user configurable settings but still keeps recording data After the NVR system is reset successfully you may have to re log in to the NVR Reset to defaults Reset Confirmation Do you wish to proceed with the device reset This will clear all user settings except for the recorded videos Reset Figure 7 18 Restore options Firmware Update New firmware of this Compro NVR will be made available on www comprosecurity com After you have down loaded a newly released firmware press Browse to locate the new firmware file a
13. 30 00 Last DORS Update Tama 2010 00 19 19 25 Update Sana Manane Lirikpinesmi Figure 7 16 DDNS setup Note e The iDDNS is a free DDNS Dynamic Domain Name Service service offered by Compro If you are using floating IP you can apply for DDNS service to create a hostname that links to your home or office IP address which provides easy to remember URL for quick access to your device After successfully creating the iDDNS address name you can then enter http the address name you input iddns org in the location field of your browser to access your device If your LAN network and router have a firewall to prevent hacker attacks you need to configure the HTTP port for connection from external network on your router If you set the HTTP port as 2001 for your device you need to attach the port number to your device s ad dress i e http xxx entered by you iddns org 2001 Compro s iDDNS server will automatically delete addresses that haven t been updated for more than 3 months 7 16 System Setup Chapter 7 Configuration Power Management Here it allows you to restart shutdown the NVR wake up the NVR on LAN change behavior when power resumes power on off NVR on scheduled time and hibernate hard drives Press Apply after you make any changes carie omr gt Hent art bart Ua bitter takang huido meda tay REETART ZMUTDDAAN Sedo le Free era poe mn Enar ade amn a Date Date Tema
14. If your computer can not play AVI file format please download and install VLC media player or KMPlayer from the Internet Note When using the Talk feature you may experience various degrees of delay between transmission from the computer and playback at the camera depending on the condition of your network environment Icons on Live View Page 5 3 Compro RS 2212 2208 User s Manual Using the Right Click Menu The right click menu provides additional actions on the selected channel Simply right click on any video window on the live view screen and the right click menu for the selected channel will appear The menu con tains Item Description Connect Connectto the selected camera Disconnect Disconnect the selected camera Setup Bring up the viewport setting window which allows you to manually re assign viewport number of your camera connections in the live view screen Record Initiate video recording on the selected channel Stop Recording Stop video recording IO Output Activate de activate the digital output port of the se lected camera Digital PTZ Enable the digital PTZ function for the selected camera Then use the PTZ control and zoom control buttons to perform digital PTZ Information Display camera information 5 4 Using the Right Click Menu Chapter 6 Playback Chapter 6 Playback Page Layout On the playback page you can see the search panel at the top and the search result panel on t
15. Please do not disassemble or remodel the product it may cause damage or fire Regulatory Notice 1 1 Compro RS 2212 2208 User s Manual About this Manual This manual is only intended for the users of Compro RS 2212 and RS 2208 Embedded Linux network video recorder and is applicable to firmware release 4 0 Compro RS 2212 and RS 2208 upgraded with the latest firmware are compatible with ONVIF version 1 0 For more information about ONVIF visit www onvif org Conventions in this Manual While you are using this manual pay attention to some symbols and notations that are used to draw atten tion to special situations such as Caution Information provided here is critical to prevent damage to the product or injury to the user Important Here it provides instructions that a user must follow in order to complete a task Note Additional information or tips to help the user operate the product 1 2 About this Manual Chapter 2 Product Overview Chapter 2 Product Overview Package Contents Please check the package contents on your hand If anything is missing please don t hesitate to contact your local distributor ee ee Ossueo o 9 0 Figure 2 1 Package contents for RS 2208 RS 2212 O Network video recorder hard drives not included RJ 45 LAN cable o Power adapter 12V O Power cab
16. View page log into the NVR s LAN or WAN IP address with the Internet Explorer The Live View page is the default page displayed after you have logged in to the NVR Page Layout You can see the basic control panel at the top and on the left hand side and the live video on the right hand side Click on the icon to hide or show the control panels The layout of the live view page on RS 2212 and RS 2208 may vary slightly P IRC THT Figure 5 1 LiveView page O Left control panel Click on the triangle icon to hide show the panel O Enhancement function Allows you to adjust brightness contrast hue saturation visibility and sharp ness To apply enhancement click Enhancement and select an item and then use the slider to adjust video quality to your preference o View type buttons Choose to view only one camera or a group of cameras at a time O Main menu Allow you to navigate between Live View Playback and Setup 60 PTZ control For controlling the Pan Tilt functionality of the selected PTZ camera Select a PTZ camera channel and click the triangles to move the camera view in the desired directions Click the house icon to return to the home position The PTZ control buttons are dimmed when a non PTZ camera channel is Monitor Live Video from Cameras 5 1 Compro RS 2212 2208 User s Manual selected O Show more view types Click the down arrow button to show more available view types Then select a vie
17. Viewing PC Web CMS NVR Server B Function on NVR WebVUer Figure 7 32 Web CMS function on NVR WebVUer To start using the web CMS function there must be two or more NVR servers on the server list To add a sec ond NVR to the list click Add and then go ahead to put in the valid IP address HTTP port number adminis trator ID and password of the second NVR bes aim w Xuerwer ded O Rn Dae O Status Hama Yarian Hoc Aiae CHI Humber E COMPRO HVR ART 10 11200294047 tb rij agi at J COMPRO WVA gt AZA TO 12AT 1EI 15606 00 A ic haad Let G Bate fetus View Deren qui Hame Paran Ama FIS Dake Augs PTI F 0 COMPRO Hyg Li DAG DO AO HEI Jab 15 5 UMb E P 3 COMPRO INR E DOMPRO MESI HJG Eel al BS HI 3M ben e c Li CERTA AP K D 13H REFR Had 1H 10074 15 1 Fra e Pd PE COMPRO KAFA BB CONPROEEN LIFE 60455 15 Pel bee e e n COMPRO NAT i Oni Ta Gdn 30 itga E K COMPRO HR if COMO NGA Hot Abo BG 15 Vite o E 1 EJ E T 3 Figure 7 33 Multiple server management server list After that select the second NVR s channels that you want to add to the channel list of the NVR you are set ting up multiple server for And click OK Multiple Server Management 7 29 Compro RS 2212 2208 User s Manual G re dd y Piana Puma Paman FPS Otte Aude PTE m rn aiar _ Fi TE T SI Ld gt gy Ka rt g a pit E mn Te ag E nm cw a
18. and allow incoming traffic on the ports your NVR is using your router may require a reboot after port forwarding is set Refer to the Network Configuration Scenarios section in the user manual for detailed information If you don t know how to enable port forward ing on the router consult your router manufacturer for instructions The hard disk drives are not installed properly Ensure that the hard disks are firmly installed in the trays and the levers on the tray are in their locked position The hard disk drives may be damaged Check if the HDD indicators comes on in red which is an indication of possibly faulty disks Also try installing a new hard disk drive to see if recording works on a different hard disk Should the problem persist contact your local dealer or Compro for technical support The DDNS service is not enabled yet or the user information is incorrect Go to the main setup page On the left menu select System Setup gt DDNS and check if your have the right user information and domain name Also check with your service provider to see if your service account is active Incoming traffic to the network camera is not allowed Please refer to the Remote Viewing via Internet Explorer section in the troubleshooting chapter of this manual and look for instruction on enabling port forwarding 8 6 Symptoms Causes and Solutions Chapter 8 Troubleshooting Symptom Possible Cause Solution Network bandwidt
19. data by day never erase AUDIO Compression PCM G 711 2 Way Audio Yes PLAYBACK Search Mode By date time channel event Play pause next frame previous frame beginning end playback speed adjust Playback Control io aaa ae ment multiple playback speed Advanced Playback Feature Snapshot digital zoom file download STORAGE Local Storage 3 5 SATA I II HDD x 2 HDD Capacity Up to 3 0 TB per disk Disk Mode Single RAID 0 RAID 1 JBOD linear Share folders on Windows OS NAS FTP server FTP SMB CIFS Remote Storage Mode Services EVENT HANDLING Event Type Motion tampering schedule manual audio IO Event Handling Recording instant e mail SMS alert PTZ CONTROL Direction Control Home directions x 8 RS 2212 RS 2208 Technical Specifications 9 1 Compro RS 2212 2208 User s Manual DDNS iDDNS PPPoE DHCP HTTP NTP DNS FTP SMTP ARP ICMP IPV4 TCP IP UDP Dual Gigabit LAN One Touch Backup Requirements Browser Internet Explorer 8 0 or later Operating Environment 10 40 C PHYSICAL Dimensions 239 mm L x 100 mm W x 142 mm H Gross Weight 3 265 g 7 19 lb POWER Power Supply AC100 240V 50 60Hz in DC 12V output Power Consumption Max 6W without HDD Specifications are subject to change without prior notice Compro Technology does not guarantee full functionality or compatibility across ONVIF cameras individual experience may vary based on the camera mod
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21. me A XA Figure 7 34 Channel selection 7 30 Multiple Server Management Chapter 8 Troubleshooting Chapter 8 Troubleshooting Reset to the Factory Default Settings If you forget your system password or if you feel your NVR has been acting weird you can follow the steps be low to reset the NVRto its default state 1 Press the reset button located at the rear panel once when successful the NVR will beep once and you shall see the power indicator and LAN indicator go off 2 The power indicator and LAN indicator come on again The NVR begins the reboot procedure Please wait patiently for the reboot procedure to complete 3 The NVR beeps once again indicating the system is now ready for use Please run the iWizard setup util ity again to re configure the NVR Reset Button Figure 8 1 Reset button Password Recovery Method In case you ever forget the administrator password of your NVR the administrator password can be reset to default by pressing and holding the reset button for three seconds During the process the NVR will sound two beeps and its power LED will blink five times to indicate a success Afterwards use the default adminis trator password which is admin to log in to the NVR again Important Using the password recovery method requires firmware vers
22. of your NVR Run the Compro iWizard to search for the NVR on your network which then shall tell you the NVR s IP ad dress on your LAN network Note if you are running Windows 7 Vista you need to run iWizard tool with system administrator rights Simply right click the iWizard icon on your desktop and select Run as administrator Besides using iWizard you can also log into your router s administration interface and check the devices being connected their MAC ID and the corresponding IP address Problem logging into they ve been assigned with the NVR s MAC ID can be found on the product label You the NVR on the LAN may need to consult your router s user manual for login instructions using web browser The viewing PC is not connected to the LAN network Check if your viewing PC has a successful connection to the LAN network You can open a command prompt window by pressing Winkey R and input cmd and hit OK and then input ipconfig and press Enter When your PC is connected to the network it will display information on your IP address subnet mask etc The same IP address has been provided to other devices on the LAN When your NVR has a manually assigned IP address another device that has the same IP address on your LAN network could result in abnormal or failed connection to your NVR Reconfigure your NVR to obtain IP address via DHCP mode can avoid this problem You can also log in to your router s administration interfa
23. or Router LL CG Remote Viewing PC Internet Network Camera Figure 3 3 Network setup Important When your NVR sits behind a router or firewall you need to enable the port forwarding also known as port mapping or virtual server function on your router to enables access to the NVR from the Internet by allow ing inbound traffic on ports the NVR is using so the remote viewing PC can access NVR Connecting to the Network 3 3 Compro RS 2212 2208 User s Manual Network Configuration Scenarios Scenario A Scenario A represents a network configuration in which the NVR IP cameras and the viewing PC are all lo cated on the same LAN network and are all connected to the same Ethernet switch Each of them is assigned with an IP address within the LAN network and each of them is configured with the same subnet mask gate way and uses the default HTTP RTSP port Home Office Shops LAN Network Network Camera A w a Network Switch Hub Network Camera B e Network Camera C Figure 3 4 Scenario A In this scenario the NVR viewing client and network cameras may have IP addresses as follows Device Assigned IP address Viewing PC 192 168 1 100 NVR 192 168 1 101 Network Camera A 192 168 1 102 Network Camera B 192 168 1 103 Network Camera C 192 168 1 104 Table 3 1 IP addresses in scenario A Open your web browser and enter 192 168 1 101 into the address bar to lo
24. p2 Device Selection 3 The wizard searches for all the available Com pro IP surveillance products on your LAN network Select your device from the list and then the live video and device information will be showed on the right You can dou ble check the device s serial number which is labeled on the case and on the package You may also double click on any item on the Connected Device s list to view its live video in web browser 4 We recommend you enter a new password to protect your device You can also click Next to skip this step The default password is ad min Tee imar pice n Eikel In bier Na ba ore Pal waa rar die aT rosi ic RR lia ani bam iip runi Lamm Pra r 5 Please check the device name and its date and time setting a Rai i ea a cari Bug wx elm E aee iem ay Pus am umwe aa a KULIA Ms i re ee e TT e a a Ep ba oum r 6 e 9 ey bee oe leche m Ter Luya ie UTE e nell ee pe nom 9 5 See KE PA ir Figure 4 5 Set the date time 4 2 Initial Software Setup Chapter 4 Installation amp Connection 6 Select ne configuration of your IP address Star 4 Lore pie to obtain IP address automatically DHCP or p ta reni rt ef kan ah select Advanced setting to manually config Pirar See Fr ie PP fera mie e prete fee Prrd cab r abe h RET Ii ure IP address Then choose whether to allow Wizard to automatically configure your fire Aerei soto E a wall and set connectio
25. the main advantage of using server relay mode is that it saves the hassle of dealing with camera s port forwarding setup required for remote viewing Whether the relay mode is used or not users still have to set up port forwarding for the NVR in order to monitor the system remotely over the Internet Note If users have all camera channels connected via server relay mode the number of users allowed to perform live viewing on the NVR simultane ously is reduced to one since enabling server relay mode imposes addi tional workload on the NVR server When adding an ONVIF camera some available setting options are as follows Authentication Choose the authentication method supported by your ONVIF conformant IP cam era from the drop down list If the error message Authentication Failed appears after you hit OK chances are the selected authentication method is not supported or the user name and password are wrong Probe Push the Probe button after you have entered the correct IP address user name and pass word of your ONVIF camera in order to obtain its video settings The parameters in the Recording section and the LiveView section are disabled until the NVR successfully probes your ONVIF camera 7 4 Surveillance Setup Chapter 7 Configuration Ful L anera He trenk Becenimu Pelea Profe Charot ka Video Codec e Mare Velo Bacon P Address vicus Guilty Lisemame Vidia Frame Rote Pann Vic nr Rato
26. the workload of your view ing PC When adding a Compro camera the following parameters are user configurable e LiveView Stream Select the vide stream used for live view when you camera supports and has the secondary video stream enabled Format Choose the video stream format for the selected stream number e Resolution Set the resolution for your selected video stream Frame Rate Set the frame rate for your selected video stream Bit Rate Set the bit rate for your selected video stream When adding an ONVIF camera the following parameter is user configurable e Encoding interval This corresponds to the number of frames divided by the encoded frames When the value of encoding interval is 17 it means that all frames are encoded When adding a generic camera the following parameters are user configurable The same as recording Apply the same settings you have made in the Recording section Test Click this button to test the connection with the generic camera Make sure you have sup plied all the correct network information of your IP camera before testing connection Delete Camera Select a camera from the list and then press the Delete Camera button Edit Camera You can modify the settings of your cameras on the list by selecting one camera from the list and press Edit camera button You cannot edit cameras whose status shows off line Recording Setup Here you can manage recording schedules
27. to your camera list You must provide necessary network and device information of the camera you are adding In particular when adding an IP camera located on the Internet make sure all the network and device information you provide is correct Piceri etc Recording Sirane Chupa Forma eni wain Vies Mode Masi Adagio P Ac LURE namre Pawan Renoir HTTP Frame Kato ATER Br Rane tMbos WA Goboral le Fral e ino Ee ir i Na Cama C ube TOP D erbe am ridi i ei Ga fhat port forming im SP o y cin Hr rm nit Lea Geragere Cube Carrera Pormat P55 v la a a zie enar tici nee Tie HT ml muba ale Frame Pata unda the camera s UP adders baand n i MAL adde Br Rata Figure 7 4 Adding a Compro camera Network Pressing the Detect button to use iStart to search IP cameras located on the LAN network where your NVR is installed on When attempting to add an IP camera located on the Internet manually fill in all the network information and select correct device settings and then hit OK All the fields here are required in order to connect to your IP camera Channel The channel ID to be assigned to the new camera Name The name to be assigned to the new camera IP Address The LAN WAN IP address of the new camera When manually adding cameras you can also put in the camera s domain name if there is any User name The name of the authorized user for accessing the camera e Password The
28. 2 168 0 137 IP550 P Compro 192 163 0 140 IPS0KP Compro 192 168 0 158 IP400 P Compro 192 168 0 159 IP550 P Compro 192 168 0 164 NC2200 IP55 0018FB340989 192 168 0 165 IP55 Compro 192 168 0 221 NC1200 Compro 182 168 0 225 IPS01P Compro 192 168 0 230 IP400 P Compro 192 168 0 53 NC4230 Log in required 182 168 0 84 Log in required Username Password Authentication Figure 7 6 Detecting cameras When adding an ONVIF camera the following parameter is user configurable Encoding interval This corresponds to the number of frames divided by the encoded frames When the value of encoding interval is 17 it means that all frames are encoded 7 6 Surveillance Setup Chapter 7 Configuration When adding a generic camera the following parameters are user configurable Stream path Input the IP camera s RTSP path after you have provided correct network information For example enter 61 220 20 16 medias2 Enable Audio Recording on this Camera Check this option if your want to include audio data when recording RTSP video stream from this camera e Test Click this button to test the connection with the generic camera Make sure you have sup plied all the correct network information of your IP camera before testing connection LiveView If you camera supports and has the secondary video stream enabled you can configure the NVR to use different video stream for live view and recording and thereby lighten
29. 5 Camera access rights window Edit a User To edit an existing user of the NVR select a user from the User List and hit the Edit button Then make desired changes on basic information group setting camera access rights and press Finish to save the changes Delete a User To delete a user from the NVR system select a user from the User List and hit the Delete button Import User List To import a saved user list hit the Import button and when the Import window is displayed press Browse to locate the saved user list on your PC Then press OK to import Check the Over write the duplicate users if you want the NVR to overwrite the user on the list when there is another identical user name in the imported user list Import rr Over Write the duplicate users File Browse Cancel OK Figure 7 26 Import user list Export User List To export current list press the Export button and then select a destination to save the list on your local viewing PC Logs amp Statistics System Event Logs System Event Logs allows you to check all the system logs Besides displaying logs of all event type you can also filter the displayed logs by selecting a log type from the drop down list or by specifying a time period The Save button in the lower right corner will allow you to export the log file and save it onto your viewing PC 7 24 Logs amp Statistics Chapter 7 Configuration San Pa r die ra PEE
30. A DowX ru Poda z e er 2 a ai oe E ne sonore rea patia tata Fis can chee internet can bs uud Ewa Pe Nga zm paga ham yai Enewuler Cel mill sol erra hie abbi you mag war Har md Figure 4 15 Security Warning 7 Meanwhile the Windows Security Alert dialog box may pop up Please click Unblock to unblock it from firewall 8 Afterwards Internet Explorer may pop up a Security Warning dialog box asking Do you want to run this 4 6 Log in to NVR on PC Chapter 4 Installation 8 Connection ActiveX control Please hit Run twice to run both the Compro NVR LiveView ActiveX and Compro NVR Remote Playback ActiveX 9 Now you have successfully logged in and can start monitoring and managing your NVR on the Internet Explorer Figure 4 16 Live view Important Compro NVR and Compro ActiveX components only support 32 bit In ternet Explorer Hence if the viewing computer system is running 64 bit version of Windows the 32 bit version of Internet Explorer must still be used to access the NVR Note If your NVR sits behind a firewall you will need to enable port 80 and 554 default ports used by NVR in your firewall and link them to the internal IP address of the NVR Should you have more than one NVR on your net work please increase the value of the above ports by 1 e g the second camera will have port 81 and 555 Refer to the user manual of your router or firewall for instructions on po
31. IP address make sure you use TCP protocol for this camera connection Using UDP connection in this case may result in blank screen for this channel The NVR ActiveX components are outdated If you have recently upgraded your NVR s firmware you may try re installing the NVR Ac tiveX components First close all the browser windows and then delete the entire Com pro NVR folder found under OS Drive Program Files On 64 bit Windows look for OS Drive Program Files x86 instead And log in to your NVR on your browser again to re install the ActiveX Some buttons or view Browser cache needs to be refreshed windows are displayed Your browser could still be attempting to connect to all camera channels Please wait for out of alignment in another while If the problem persists try pressing CTRL F5 to force a cache refresh the browser on your browser Symptoms Causes and Solutions 8 5 Compro RS 2212 2208 User s Manual Symptom Successful login on local network but hav ing problem accessing from Internet Video recording does not work properly Problem using DDNS service Possible Cause Solution The entered hostname WAN IP address is incorrect Make sure you have entered the correct hostname if you use DDNS or the correct Inter net IP address of your NVR in the location field of your web browser The LAN network is not connected to Internet Your viewing PC needs to have access to the Internet wh
32. LU US E Erable Aude Src dra an This Camera e TOP ide Csa x Praba Auto Bt Rate x Audi tamps Rate Da s ice Licda NG ang Dn Profle Brand Video Codec Modat gas Rewsunon z Vides Dual Video Pime Bare M s EE Rata Encoding Fanat QR Lance Figure 7 5 Adding an ONVIF conformant camera Device Provide the device information and video stream setting here of the new camera e Manufacturer Choose the manufacturer of the new camera from the drop down list You can choose between Compro cameras ONVIF conformant cameras and generic supporting standard RTSP video stream network cameras Important Compro Technology does not guarantee full functionality or compatibil ity across ONVIF cameras individual experience may vary based on the camera model and firmware used Type Choose the camera type from the drop down list This item is only available when adding Compro cameras Model Choose the model name from the drop down list This item is only available when adding Compro cameras Enable SmartCheck SmartCheck function allows NVR to automatically check whether the IP ad dresses of your cameras have been updated When IP addresses have been different the NVR can update camera s IP address on its own by referencing camera s MAC ID saving users the hassle of manually updating IP address The SmartCheck function is not applicable to cameras that are lo cated on the Internet and not on the NVR s LAN n
33. O LAN cable from PC to hub router If your LAN cable from PC has been connected to the Cable ADSL modem please re connect it to the LAN port of your hub router O LAN cable from NVR to hub router Use the bundled RJ 45 LAN cable to connect the 2nd LAN port of the NVR to the LAN port of your hub router LAN port 1 is only to be used when LAN port 2 physically fails and only supports DHCP mode o Power Attach the Power adapter to the NVR s power connector located at its rear panel Then connect the power plug to a power outlet Important Please use LAN port 2 as the default port to connect the NVR to the network LAN port 1 is only to be used when LAN port 2 physically fails and only supports DHCP mode Should you connect both LAN port 1 and LAN port 2 the NVR will still use LAN port 2 and the status indicator for LAN port 1 will go off while LAN port 2 remains normal operation In addition you must connect to LAN port 2 in order to adjust network set tings using the NVR s browser interface 3 2 Connecting the Cables Chapter 3 Installation 8 Connection Connecting to the Network Connect your NVR and network cameras to a hub using an RJ 45 Ethernet cable Then connect the hub to a router to allow operation over the Internet The Ethernet hub in below figure is optional The NVR or network cameras can also be connected to your router directly Home Office Shops Network Camera w Ethernet Hub Cable XDSL Modem
34. Pai bei d ter Cas larum Peto Bac ra ibi K rp m Mod sy ammi jn Colbie HOT d LEA RUD NG adn mad LJ G ggum a e FG NG A A RO ue Garde d Yare Goa ab Ue e JD ho ee zs amum MO mue di no MEIN EFA Ies spe Ha A gn aT den CES Wim om fo a oca pa eee rt mxcum ewe zai ee ri ara lie a ab ar eee B 1 5 iii eee ee mi Pu nam F e i c Examples of Port Forwarding Setup on Routers 10 3 Compro RS 2212 2208 User s Manual List of Figures and Tables Figure 2 1 PackagecontentsforRS 2208 RS 22172 2 1 Figure 2 2 Hardware overview0fRS 2208 RS 2212 2 3 Figure 3 1 Installing new hard disks 3 1 Figure3 2 Connectingthecables 3 2 Figure3 3 Networksetup 3 3 FIGUPE S 4 SCeNalio As AA AA eee Oe ees YA Ae ee ao aa 3 4 FIQUIS 29 SOON MO P aa eae es es dee eee Cee eee thew eee ae eee ee 3 5 Figure4 1 Hardwaresetup 4 1 Figure 4 2 Check LED status 4 1 Figure 4 3 Scan for your device 4 2 Figure4 4 Setyourpassword 4 2 Figure4 5 Setthedate time 4 2 Figure4 6 ConfigurethelPaddres
35. R s current system time Time Zone Select your time zone from the drop down list Time Setting Configure the advanced time setting here You can click on Manually and manually set the date and time by selecting from the drop down menu Or click on Synchronize with NTP server and choose your syn chronization frequency and select a NTP Network Time Protocol server from the list to allow the system to automatically Synchronize system clock with the clock of the NTP server Then press Apply to save changes Network Make advanced network settings here Server Name The server names entered here is the name of the NVR displayed under My Network Places on your Win dows system Status The status section shows a summary of the NVR s network status LAN You can choose to let the system obtain IP address via DHCP recommended or choose to use the manu ally inputted static IP address and then configure the DNS server address and default gateway address manually If you wish to use PPPoE dial up connection to connect the NVR to the Internet please go to Surveillance Setup gt Events and Notifications Setup and check E Mail checkbox Then return to the network settings page and click Enable PPPoE connection and enter the valid user name and password Then press OK to save the changes The system will inform user of its IP address via Email In addition you can opt for using jumbo frame which allows sending receiving of In
36. age indicating successful modification pops up The new settings has been updated into the selected schedule Surveillance Setup 7 9 Compro RS 2212 2208 User s Manual Delete Recording Schedule s To delete a specific recording schedule check one item from the schedule list and press Delete Sched ule To delete all the items in the schedule list press Delete All Schedule button Events and Notifications Setup Here you can configure the event and notification function for a camera connection Event Setup Camera Channebl w Action Event _ Motion Setup _ Audio To Notification E Mail C sms Action Time 00 01 02 03 04 05 06 07 03 09 10 di 12 13 14 15 16 17 18 19 20 2 22 23 H a C All Time Start Time 06 00 End Time 18 00 Daily O O Event Action List S O Name IP a Start Time End Time Mode Event Notification Figure 7 10 Events and Notifications Setup If you are using Compro IP cameras the NVR can automatically configured the event detection and notifica tion function of your Compro IP cameras for you in accordance with the event actions you set up on the NVR After you have successfully created event actions NVR will send out event notification per user configuration once cameras detect events Add an Event Action To add new event action on the NVR you must first select a camera from the drop down list and config ure the type of event trigger the notification method and action ti
37. amera is selected Note When you first enter the live view screen the single channel view is dis played by default You can use the view type buttons to switch to multi channel view and the NVR will remember each user account s last view type So next time the same user account logs in the default view type will be the one this user last used Icons on Live View Page Top Panel Icons seen on the top control panel Icon Name Description Fullscreen The Full Screen button lets you enter full screen view Press the ESC key to exit button full screen mode 2 Micro Use its slider to adjust the Microphone Volume This will affect the voice com phone ing out from the camera s speaker Click on this icon to mute the built in mi crophone 4 Speaker Use its slider to adjust the Speaker Volume This will affect the voice com ing out from the viewing PC s speaker Click on this icon to mute the built in speaker 5 2 Icons on Live View Page Chapter 5 Live View Left Panel Icons seen on the left control panel buttons here are dimmed when selected camera channel does not support PTZ two way communication or IO devices Icon Name Home Zoom Con Description The Home Button is used for returning to the preset home position for PTZ cam eras For PTZ cameras click on the Zoom Control slider or hit the plus and minus trol button to zoom in out on the image 0 Focus con For PTZ cam
38. an Event Action To modify an existing event action select an event action from the list make the desired changes regard ing to Action Event Notification or Action Time and press Modify Delete Event Action s To specifically delete an existing event action on the Event Action list check the checkbox before an event action and press Delete Event Action button To delete all the event actions simply press Delete All Event Action button 7 12 Surveillance Setup System Information Chapter 7 Configuration Here provides access to information on system status system loading and disk usage System Status The system status is divided into 5 sections Basic Network NVR Hard Disk s and USB device Dit Hire Lr uhi iise err stg Pa bear 1 Gomer Hm Dean F i Rar Naa LE Tua HE darc tim rio rn L Deb amp hu tme E Ke Tan BALE dra W sira Echt moa Phat Daft grin Corso mor Ri WIEHE mira Hai 3 0 HHH N12 88 34 be a 8 ap batt IE ees er aby Ld Y pag Toni 24 ali ka Total 4144 C3 GPF LE Rut Dile CC Lio 185 3 ii BA PA AO laa 15H 07 197 152 511 Figure 7 13 System status page Basic Information Basic information section includes the following items Server Name Device name Serial Number Hardware serial number v Model Name Model name Total Physical Memory The size of physical memory Firmware Version Firmware ver
39. apter 4 Installation amp Connection 11 The iWizard will load the new settings into your device Please wait patiently and do not interrupt the process The disk for SUDI rent matting process may take a while Pn roga Mili si imr Fm enn mi Ke ne sh ic m i uam pl Figure 4 11 Applying your settings 12 The iWizard runs system diagnosis based on your network settings and will alert you for inappropriate settings 13 You can click the link on the screen to directly access your device on your web browser If you want to set up another de vice click Yes Click No to exit the setup MPAA bo dar EUR CU RODEO a AL DONAR wizard ing a 195 0 10 00 ai pai enr Ti SOP OA DOC ha ji j Figure 4 13 Multi device setup Initial Software Setup 4 5 Compro RS 2212 2208 User s Manual Log in to NVR on PC Having completed the basic setup you can now log in to your NVR using the Compro NVR WebVUer on the Internet Explorer available on Windows operating system Compro NVR WebVUer allows you to view live video play back recordings or configure the NVR To do so first you need to find out the current IP address of your NVR provided the NVR and your PC is now successfully connected to your LAN network or the Internet There are a few ways to find out the IP address 1 By using the iWizard tool to scan for the NVR on your net work the IP address will then be revealed in the search result t
40. arch After that you can check off up to 4 channels and hit Play to play back multiple channels in the same screen AS Time 0017 2012 O Sai Centi Arai Ada ear ET ET I KR hans 9 COMPRO WA Lai R Core ir Reti J CONPHO En D O COMPRO YVR EZ COMPRO POUE GOMER WyR R53 5 COWRA eae O COIE DUM HO j COURHO Bro S71 a COUPES NYT EE 5 coumo CS uy Range 0000 7 1359 Figure 6 3 Multi channel playback window In the search result area color bars are used on the timeline to mark where recording data exists in a given time range on a particular channel The following table explains the available colors and their meaning on the timeline The time range that has no color bars in the timeline indicates no video recording had been made in that period Color Indication The green color represents a section in the timeline where vid eo data recorded in continuous recording mode is available The light blue color represents a section in the timeline where video recording triggered by motion detection is available The pink color represents a section in the timeline where video recording triggered by audio detection is available The pink color represents a section in the timeline where video recording triggered by I O event is available Table 6 1 Meaning of color bar Search and Play Recordings 6 3 Compro RS 2212 2208 User s Manual 6 4 Chapter 7 Configuratio
41. ce to check all the connected de vices and their LAN IP addresses and look for any device whose IP address conflicts with other device The entered user name and password is incorrectly set Log in as system administrator and go to Setup gt User Setup gt User Management Then check if you have the right user names and passwords Should you forget the sys tem administrator s ID and password use the reset button at the back panel to reset to the default administrator ID and password Reset button only clears user configurable settings 8 4 Symptoms Causes and Solutions Chapter 8 Troubleshooting Symptom Possible Cause Solution The Compro ActiveX component is not installed or is blocked When you are viewing the live video on Internet Explorer make sure you have installed and enabled Compro ActiveX component Open your Internet Explorer browser and go to Tools gt Manage Add ons and check that you ve got both the Compro NVR LiveView ActiveX and Compro NVR Remote Playback ActiveX control components reg istered and enabled In addition at the first time you log in to the live view screen and playback screen two dialog boxes asking Do you want to run this ActiveX control will Successful login to the pop up Please hit Run twice to run both Compro ActiveX components NVR but no image is The channel being viewed is not configured with camera connection displayed Make sure the channel you are viewin
42. create a RAID 0 RAID 1 or JBOD disk volume provided that you have installed more than one hard disk drive When G ponme mock ready click Next and then a confirma tion dialog box appears Click Yes to pro eal bb e ceed The volume will be formatted later Pei Vane Cimbri Hangi Cas Choose Unassign for volume configura tion if you wish to set up your storage eres device later via the web interface Figure 4 8 Storage setup Important When creating a RAID 1 or RAID O disk volume make sure you installed two individual disks of identical or similar capacity Otherwise you won t be able to use all the available space on your hard disk drive that has more capacity than the other one 9 Set up your camera channels by clickin did Tu N i Ste 5 Camera Setup the plus sign icon to launch Camera setup eb wizard Click the minus sign icon to re a Aa Merritt aa i ie move a camera from the list You can also i mai ha CERO i Labada oru bien rz configure your camera channels later via Coir an tcu m E bani ui cai eden imi Lada the web interface When ready click Next se ll See a Can E CEE Gue E to proceed R fas me L Pi Cesa TT cane ud 10 Here it displays the old and new settings When ready click Next to continue Click Previous if you wish to change settings you ve made so far Figure 4 10 Review your settings 4 4 Initial Software Setup Ch
43. d clicking on it again allows you to re sort the list NVR will update the vid eo properties and status of the offline cameras on the camera list every 3 minutes whereas online cameras status will be updated every 30 minutes Camera Setup Chant fam kf D fa inaacha harm Geo Ta nla Bing Teer Sia COUPOG HESH NG BRE T3 3 Bit I On Lre COPAS PES m2 EL BA H BilasH i Crile CORPS P P l Sen A 3 166001550 E OTL COURS PaE LI PA 124001074 Cri La COME grec E RUM J 30 16600120 A DIT L arm COUS 20 M CEDE wu 1235240 E Ls L pd CA CUNG o toppe ATEI L SIT Lans Figure 7 2 Camera Setup page iStart The iStart button allows for a faster and easier way to add camera connections When you press the iStart button the system will scan the LAN network where your NVR is located and then display a list of camer as that can be connected with default user name and password and have not been added to the camera list Then all you need to do is select the cameras from the list and hit OK The camera connections will be automatically created Erari Kama P Adlenn Badr COMPRO P570 SHI 132 1680 154 rire COMPRO Faid Ie DS 122 188 6 TRA Fart COMPRO misii OOS 192 168 0 63 NL A20 J COMPRO PTO SOTO 192 190 9 12 F70 Made The Start eil niy g Ceras YAA hie dalai aT patbeord OR Cana Figure 7 3 iStart window 7 2 Surveillance Setup Chapter 7 Configuration Add Camera Press the Add Camera button to add a camera
44. d dram E Come IBA 451158 EI DIRE aim 1 NAG Ha Cet rien s era gn 06 o Mad Co Na 12 NENG PLEEG ET 14 rae Ir oum 146 dl Dare Cin Pa E Im ELM ilm iE 158 Z 100 el A Cams Pi ER E 138 m ehin 0011 57 re AG SEDE 146 ee a chewed Be 3G E 8 007 2811894 ERI LT or VIE 185 E 144 hid acus chaval E AE 41 79115 i 1 53 wie ing 68 8 a Edil Error Dian Demem 7 lra Ea tr aT LEA ET 1333 ade IRE 158 8 149 DB lacci S A Hm 21120 ET 105 der VS TEE E 14 ESE kecti i Cheeta Fa gr Ir avi 1i s or Ez BEN 19 E28 oong Carla ai RL pr ka BIGA EJ 34 dm TEL HI E 144 Lap berer Et mesa iL Na LI i i Fep hip d Bagay MO sp pag Lili L s Figure 7 29 Historical user list Backup One Touch Backup You can configure the backup behavior upon pressing the one touch backup button on the NVR s front panel The setting page allows you to turn on off the one touch backup function as well as configure the number of days of data to be backed up This page also provide real time status of the backup operation To disable the automatic one touch backup feature deselect the Enable the front backup button option Then no backup operation will be performed upon hitting the one touch backup button on the front panel USE One Touch Copy Asti cene Touch Copy v Enable tha front backup button Backup the lit days of recording to the front USD drive Note The USO LED blinks when data backup to an external device i in process The 150 one touch copy Su
45. el and firmware used Protocol 9 2 RS 2212 RS 2208 Technical Specifications Chapter 10 Appendix Chapter 10 Appendix Examples of Port Forwarding Setup on Routers The following are some examples of router configurations with regard to port forwarding port mapping virtual server on some popular router products You can also log on to portforward com for more port for warding setup examples on other router products Abocom WAAS813rn Port Forwarding Setup mm To 5m EE DERI m mr gt k ee a a ci GG g b lA e TB por eee mi rr Inn rin bs e ee paraan ee mum um Sey p 1 are A Sr a ee Wr bala a cem gr m I ANG TTA mu cH um ym ae c m m um T a i ey Lap LG umr rr Si cor mme m rm mua mm Ts VEDE rem bim aaa ee e sns ee ee aan cum i ee eran ie cm Pd rr e ee e e am mr nm mn Ha Pierce E AAA gem GORGE meme ee SA a ne 9 1 6554 passa P AL E en a Mera Ka 9 m se ae md br Si re A E RS a To tai mk aS EC Fit ii Hp ua m e i Examples of Port Forwarding Setup on Routers 10 1 Compro RS 2212 2208 User s Manual ASUS RT N12 Virtual Server Setup nen qaum pr ee rr CS ae E PTC ee A TE ey a mc Pas e cum E AMA PA e Rod ta TUS HER E Be APP NA Wm rd c UNS em pai EE TENT E MATITE APA REC T TASSA KP PRE E Dy siva ures Pra a TP eed H KE ee e ee nme ey BRT PERE E mE KR manm Th o eee petty AT eo deere mom be
46. en trying to view your NVR remotely Equally your NVR located on a LAN network also needs to have access to the Internet for it to be viewed remotely from the Internet Check if you can browse the Internet on your LAN network where your NVR or viewing PC is located If not contact your network administrator for assistance The NVR s WAN IP address has changed but yet to be updated into DNS cache When using DDNS service the information of your NVR s IP address and the domain name that IP address is linked to is stored in the DNS cache The cache is used to retrieve the IP information by the DNS server which translates entered hostname into the NVR s IP address Though the information is updated every few minutes determined by the value of TTL Time to Live occasionally the DNS information has changed e g your NVR acquires new IP but the old information is still stored in the cache resulting in connec tion failure When this happens try waiting a few minutes for the new IP information to be updated onto DNS server and then retry connection or try to decrease the TTL value If it still doesn t work refer to other possible causes and solutions or contact Compro or your lo cal dealer for technical support The router s configuration does not allow incoming traffic to the NVR If you want to make your NVR located on a LAN network accessible over the Internet you need to enable port forwarding on your router that your NVR is connected to
47. enario B Network Configuration Scenarios 3 5 Compro RS 2212 2208 User s Manual Note If you do not want to set up port forwarding for the IP cameras yet still want to perform live viewing over the Internet you can opt for using server relay mode See Enable server relay mode for details In this scenario the NVR and the 2 network cameras may have their IP addresses and mapped ports on the router as follows assuming the router has a fixed Internet IP address Device IP address Mapped Port on the Router Router 61 220 20 16 WAN public IP RS 2212 2208 192 168 1 101 2080 Network Camera A 192 168 1 102 8001 for camera s HTTP port Network Camera A 192 168 1 102 9001 for camera s RTSP port Network Camera B 192 168 1 103 8002 for camera s HTTP port Network Camera B 192 168 1 103 9002 for camera s RTSP port Table 3 3 Port mapping in scenario B Set up the port forwarding mapping virtual server on your router as follows Assuming you would like to access your IP camera remotely over the Internet the following table includes setting up port forwarding for your IP cameras Service From WAN IP Forward to LAN IP RS 2212 2208 HTTP port 61 220 20 16 2080 192 168 1 101 80 RS 2212 2208 Live Streaming Based on network camera s Based on network camera s port forwarding setting port forwarding setting RS 2212 2208 Remote playback port 61 220 20 16 554 192 168 1 101 554 RS 2212 2208 FTP port
48. enarioB 3 5 Table3 3 PortmappinginscenarioB 3 6 Table3 4 IPaddressesinscenarioB 3 6 Table6 1 Meaningofcolorbar 6 3 Table 7 1 Basicuserinformationwindow 7 22 Table7 2 Availableusergroups 7 23 Table7 3 Userrightstable 7 23 List of Figures and Tables 10 5 TECHNOLOGY J COMPRO www comprosecurity com Compro Technology Headquarters 3F No 12 Alley 6 Lane 45 Pao Shin Road Hsintien District New Taipei City 231 Taiwan Tel 886 2 29180169 Fax 886 2 29152389
49. er the system starts recording for one triggered event a second event is triggered then from the time point of the second event s occurrence the system will extend the recording duration for the number of sec onds specified here to record the second event 3 Set the start time and end time or check All Time box for the action time of your recording schedule You can also drag the slider to set the action time N dd dc 9 Od 4X D N7 d d 18 1 12 9 4 E 16 17 16 19 320 Zh 2k Bo Figure 7 9 Recording settings 4 Set the repeat mode as Daily or Weekly and set the repeat day in a week or set it as Specific and choose one specific day from the calendar 5 Select the operation mode from the drop down list The content of the list depends on the capabil ity of the selected camera The recording operation can be event based such as motion tampering schedule audio IO or non stop recording during the action time If you are adding a recording schedule for an ONVIF conformant camera or a generic camera Non Stop Recording is the only avail able option 6 Press the Add button Then choose Yes to confirm the addition Then a message indicating success ful adding will pop up Modify Recording Schedule To modify an existing schedule 1 Repeat step 1 to 5 in Add New Recording Schedule 2 Select an existing schedule from the schedule list and press Modify Then choose Yes to confirm modification 3 A mess
50. eras hit the plus and minus button to adjust the focal point Or trol press the Auto button to auto focus Esini Patrol Push the Patrol Mode button to make the camera rotate through different pre Mode defined camera positions The positions are defined on the camera side Tracking Auto Track Push the Tracking Mode button and the camera will detect the moving object in ing Mode the scene and automatically follow it within is coverage area if the camera sup ports tracking function The tracking function is configured on the camera side O snapshot Select a connected camera channel and press the Snapshot button to take a snap Snapshot shot of live screen e Talk This Talk 2 way communication button allows you to speak into your PC micro Talk phone and broadcast through camera s speaker per camera support Press and hold the Talk button to talk through microphone Tip I O Control f the selected camera supports and is connected with IO device s you can push a the 1 0 Control button to show the lO control panel and trigger the alarm or siren connected to the Digital Out port of the selected camera When a ONVIF camera or a generic camera is selected the IO control button is disabled Record The Record button is used to start stop video recording on the selected chan nel To start recording video select a connected video channel and hit the Record button Then select the destination on your viewing PC to store the video clip
51. etwork This item is only available when adding Compro cameras Recording Surveillance Setup 7 5 Compro RS 2212 2208 User s Manual Configure the video stream format used for recording When adding a Compro camera the following parameters are user configurable Recording stream Select the video stream you want to record provided that the secondary video stream is supported and enabled Format Choose the video stream format for the selected stream number Video Mode Choose between Turbo Picture mode which provides best picture quality but limits the max frame rate to 15 and Motion Adaptive ode which offers highest frame rate but limits max resolution to 640x480 NTSC PAL Choose your television system if your NVR is used with analog cameras Resolution Set the resolution for your selected video stream Frame Rate Set the frame rate for your selected video stream Bit Rate Set the bit rate for your selected video stream Enable Audio Recording on this Camera Check this option if your want to include audio data when recording live video on this camera You can also press Detect button to allow system to scan available cameras on the network You can also add a camera detected by the system To do so you need to first choose a camera from the de tected camera list and enter the required user name and password for the selected camera and then press OK Detect Camera Name IP Address a Model Compro 19
52. f the saved snapshot depends on the video resolution D Download Download the retrieved video recording from the NVR and save it to your PC Page Layout 6 1 Compro RS 2212 2208 User s Manual Q Open file Open a recording stored on your PC and play it on this screen Search and Play Recordings To play back or search recorded events log in to your NVR on your browser and press the Playback button at the top to enter the playback screen Single File Playback To enter the single file playback mode click the function selection button E in the bottom left corner and then choose single channel playback mode 21 from the fly out menu Then in the single file playback window that comes up narrow down your search criteria by filing in the following fields Server Field Compro NVR supports web based CMS function allowing users to manage multiple Compro NVR servers in one browser interface Here you can choose to perform search on another Compro NVR as long as you have added additional servers to the list of available servers in the Multiple Server Setup page Channel Field By default all the channels are selected RS 2208 offers 8 channel recording whereas RS 2212 offers 12 channel recording Time Field Time field lets you designate the time period to run your search The default time period is within the current day Click the calendar icon to set the date and then click the down facing arrow icon to set the ti
53. fam Taa 7 AM 127 oe Taj AA dump sw Chammm CE1 deli tes Banga Sa71 12511 2 Motion Uo ae Pret Y Tm lid rammenta aw El Seria E iui El R Gi Hacuat Fape 1 aa Hn gd Dmolars 5 tern pp paga Figure 7 27 System event logs Surveillance Logs Surveillance log shows the date time event trigger and channel information of a recording operation Be sides displaying all surveillance logs you can also filter the displayed logs by selecting certain event types Or filter the displayed logs by specifying a camera channel Press Clear if you wish to clean up the logs here The Save button in the lower right corner will allow you to export the log file and save it onto your viewing PC Rani x iehi i nga E egs upp 7 84 Le ee merra Sobran oie x Tea Sim L i 2 Matan trem pas e ta 2 Tampering z Scheda E kote jm 2 Hard Figure 7 28 Surveillance logs Historical Users List You can check the user access logs here The Historical Users List displays all the users in the past that had accessed the NVR system via the network You can filter the displayed logs by specifying a time period Press Clear if you wish to clean up the logs here The Save button in the lower right corner will allow you to ex port the log file and save it onto your viewing PC Logs amp Statistics 7 25 Compro RS 2212 2208 User s Manual iher Liga HaLorical lora Lm Ting Fame IT TATA cara PAA na w Cus Tea L
54. g has a valid camera connection Go to Setup Surveillance Setup Camera Setup and check if a camera connection has been as signed to the channel Having done that return to the live view screen and press the right most view type button on the top panel to view all the channels Internet connection on the IP camera end is broken Check whether the camera you are trying to view is still connected to the Internet If you know the IP address of your IP camera you can open your web browser and input its IP address to see if this IP camera responds The NVR and your IP cameras are not located on the same subnet When your NVR and your IP cameras are not located on the same subnet your NVR will not be able to connect to the IP camera A viable workaround is for the NVR to connect to the IP camera using camera s WAN IP address Another solution is to configure port mapping forwarding on the router the IP camera is connect to so the access to the In ternet IP address and the mapped ports of your IP camera is allowed For information on port mapping forwarding setting consult the user guide of your router or visit portfor ward com Successful viewing on some channels but some channels cannot be viewed The camera channel uses the inappropriate networking protocol When you are adding an IP camera connection to your NVR located on your LAN net work and the IP camera is located on the Internet namely the camera is added with its WAN
55. g in to your NVR and then add camera connections on the NVR 3 4 Network Configuration Scenarios Chapter 3 Installation 8 Connection Scenario B Scenario B exemplifies a network configuration in which the NVR and the 2 network cameras are located be hind a router which connects the LAN network to the Internet The user on the remote viewing PC accesses the NVR over the Internet Home Office Shops RS 2212 2206 NVR Remote Viewing Home PC Internet Router or Internet Cable XDSL Modem Ll Remote Viewing Office PC Network Camera B Figure 3 5 Scenario B To allow the NVR to be accessed remotely over the Internet you have to set up the port forwarding also known as port mapping or virtual server on certain brands of routers on your router To do so log in to your router s web interface first and then one after one map the router s public ports to the NVR s LAN IP address and the ports the NVR will be using on the LAN network private ports The default ports used by the NVR are as follows Service Port Number HTTP 80 user configurable Live Streaming 554 based on network camera s port forwarding setting please set up port forwarding for your network cameras there is no need to set up port forwarding for your NVR in order to view live camera video Remote Playback 554 user configurable FTP 21 user configurable SMB 445 139 138 137 Table 3 2 Port numbers involved in sc
56. gComproTechnicalSupport 8 8 Chapter9 TechnicalSpecifications 9 1 RS 2212 RS 2208 Technical Specifications 9 1 Chapter TO ADDODOD IIIA add oe A WANA EEE EES 10 1 Examples of Port ForwardingSetuponRouters 10 1 Listof Figures and Tables aguilera 10 4 04 Contents Chapter 1 Important Notices Chapter 1 Important Notices Regulatory Notice This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation FCC Interference Statement This eguipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interfer ence in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in ac cordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be de
57. h individual hard disk drive Hard Disk S M A R T The Hard Disk S M A R T page lets your check disk information reported with the S M A R T feature Select a disk from the list and then you are able to check disk information S M A R T information as well as perform quick and extended S M A R T test Storage Setup 7 19 Compro RS 2212 2208 User s Manual SHART a y Lap Humber Model Disk Size Temperature Status Volumn SMART 1 WDCWDIO0EZRX 00A 1000 2 GB Jo SCA Normal Main amp ystemVvolume TEST Supported Figure 7 21 S M A R T information File Sharing Windows Network Neighborhood Check Enable file service for Microsoft networking box to enable Microsoft file sharing service on the NVR so that your NVR can be seen in My Network Places on your Windows machine The text you enter for server description and workgroup will be used to identify your NVR in My Network Places If you want to use Win dows file service to access your NVR please enter 192 168 0 xxx user account into the address bar of your Windows system For instance input 192 168 0 100 admin File Sharing Microsoft Networking Enable file service for Microsoft networking Co Standalone Server Server Description Workgroup Apply Default Figure 7 22 File sharing configuration Important On this NVR 80 of available disk space is allocated to storing video recordings and the remaining 20 is allocated to storing t
58. h is insufficient Without sufficient bandwidth video quality will deteriorate and image errors like pixela tion or frame drop may occur When you view your NVR and the cameras connected to it remotely over the Internet the cameras need sufficient upload bandwidth to transmit video stream to the NVR and the NVR itself also needs sufficient upload bandwidth to transmit video stream to your viewing PC And your remote viewing PC needs sufficient download bandwidth to download video stream To gain satisfactory video quality ensure there is sufficient upload bandwidth available to your NVR and the network cam eras connected to your NVR by 1 Contact your Internet Service Provider ISP to confirm the upload download speed limit of your service If the bit rate of the video stream is set at 512Kbps or higher but your Internet service only provides a max of 512Kbps for upload Part of image becomes bandwidth then try to lower the bit rate setting in Setup gt Surveillance Setup pixelated Square gt Camera Setup color blocks are seen l l l l l Consider the following action to ensure sufficient download bandwidth at your remote viewing location 1 Contact your Internet Service Provider ISP to confirm the upload download speed limit of your service If the bit rate of the video stream is set at 3Mbps or higher but your Internet service only provides a max of 2Mbps download band width then try to lower the bit rate setting in Se
59. he left hand side and the playback control panel on the lower right side You can click on the arrow icon to hide or show the top or left control panel You can also leave the playback page and click Live View or Setup but ton to view live image or perform system configuration f comero sii ee NER ZEE GIRONE ZG AA A Hp HR NM IBS NB MI SSH GNIS XT uu Figure 6 1 Playback page O Video window Shows currently played recording O Timeline The timeline shows the current playback position in hours minutes or seconds The blue bar represents a section in the timeline where recording data exists o Function selection button Click the function selection button 4 to switch between single channel playback mode or multi channel playback mode O Seek bar Drag the seek bar to any position to start playing from that selected point QO Playback control From left to right jump to the beginning previous frame play pause next frame jump to the end O Playback speed Drag the slider to the right to increase speed and to the left to slow up To resume nor mal playback speed press the double arrow button P 17 Volume control Drag the slider to adjust volume click the speaker icon to mute unmute O View mode selection button Allows you to switch between single channel view and quad channel view O Snapshot button Allows you to take a snapshot of the selected video frame The resolution o
60. he user data of My Network Places different user account will have different folder on the disk The space allocated to video storage cannot be used by My Network Places For instance when you have installed one 3TB hard drive in the NVR the available space for storing video recordings is around 2 4 TB 3TB 80 2 4 TB FTP Server FTP The NVR system contains an embedded FTP server that allows you to access the recordings stored on your NVR via a FTP client from any network connected computer FTP server page lets you switch on off the FTP service on the NVR system as well as configure server settings 7 20 File Sharing Chapter 7 Configuration ETE NP ul E Cruise FTP Senece BaT raer 11 Cores er Perr M reper al 34 FTP ZEE CTE 3G Mano Aami aaa Fora Gngis Acnet 7 Presta FTP ada men e ud eR R Din Maita deraa na kHIa LIAE Jes am e Puma FIF Far Ertak Tr tis e da wE port onga EH T5556 Dehra por nga kaan WA pte TP ad pu foe gases TTB cornacten haa krr P Hirti Figure 7 23 FTP server configuration General Check Enable FTP Service box to enable the FTP service Connection Configure the maximum number of FTP connections allowed to be established with the FTP server and also the maximum number of connections allowed to be established by a single account at the same time You can also set a download upload speed limit on the NVR end by checking the Enable FTP trans fer limitatio
61. his is the easiest and most preferred method 2 By logging into your router s administration interface and check the devices being connected their MAC ID and the corresponding IP address they ve been assigned with the NVR s MAC ID can be found on the product label You may need to consult your router s user manual 3 By running the iWizard utility from scratch and manually assign a new IP address to the NVR After you have determined the NVR s IP address you may now 1 Open the Internet Explorer on your Windows system 2 Enter the NVR s IP address in the address bar e g 192 168 0 100 3 An Enter Network Password window that requests the user name and password will appear enter your user name and password both are admin by default and hit OK Note In case you forget your user name and password you can use the reset button on the NVR to reset the user name and password see Trouble shooting chapter 4 After valid user name and password are entered Internet Explorer will prompt the installation of NVR software from Compro Technology Inc 5 Click on the warning message and choose to install the ActiveX Install Actives Control What s the Risk Information Bar Help Figure 4 14 Installing Compro ActiveX 6 And then the reconfirmation dialog will appear on the screen Please press Install to install the pro gram Interne Laploeer 6 ty Warning Du si srl n i al Le ssim rrt Bw fe
62. ing to single channel view on the LiveView screen You can monitor the CPU us age by right clicking on your Windows taskbar and choose task manager and then click the Performance tab Symptoms Causes and Solutions 8 7 Compro RS 2212 2208 User s Manual Symptom Possible Cause Solution USB storage device is not connected properly or is damaged The one touch backup button on the front panel is meant for backing up data onto the The one touch backup USB storage device connected to the FRONT USB port Also try unplugging the USB button is not function storage device and connect it to other device and see if it can be accessed normally ing One touch backup function is disabled Go to Setup gt Backup gt One Touch Backup and see if the Enable the front backup button option is checked NVR has not yet saved video data as complete files Unable to find video Video data being recorded on the NVR are only saved as complete files on the hard drive just recorded minutes after a period of time expires In version 4 0 firmware the time interval between each ago save is 10 minutes Any videos recorded prior to the next save are not complete files yet on the NVR s hard drive and can neither be searched nor retrieved before being saved Contacting Compro Technical Support Before you submit an email for support please check the troubleshooting section in the user manual You may fill out the form http comprousa com e
63. ion _ Attach File Mame kobe Password ssa From kobemagmail com os Bryant hotmiail com Camelo hotmail corn Subject WARNING Content Warning Detected motion event Test Gk Cancel Figure 7 11 Email setup e Server SMTP server address for user defined Email platform Port Connection port for user defined Email platform Authorization Check this if your SMTP server requires user authorization e SSL encryption Check this if your SMTP server supports SSL encryption Attach File Check this option to attach a event snapshot in the Email message e Name Password The user name password of your Email account From Sender s name e To Click on the To data field to enter recipient address es e Subject The subject of the Email notification to be sent Content The content of the Email notification to be sent When all set press the Test button to send a test Email to the recipient s Then press OK to confirm the setting 2 2 SMS Send a SMS message to designated mobile phone number s when an action event is triggered To configure SMS notification check SMS box and press Setup button and the SMS Setup window will come up Then provide the following information Surveillance Setup 7 11 Compro RS 2212 2208 User s Manual SMS Setup Service Provider Clickatell w User Name unknown Password APIID 02141241 Country Code 1 USA
64. ion 3 0 or above Reset to the Factory Default Settings 8 1 Compro RS 2212 2208 User s Manual Trouble with Remote Viewing on Browser The NVR offers users the ability to monitor live video and play back recordings from a remote location through the Internet If you encounter problems in remote viewing playback refer to the section below for preliminary troubleshooting Static IP LAN Compro NVR NAT Network Internet Address Translation 221 23 105 8 Remote Viewing Client Figure 8 2 Remote viewing via web browser The figure above shows a typical connection setup in which e the NVR has a static virtual IP address of 192 168 0 170 the WAN IP address of the NVR is 61 220 20 16 the client user is trying to receive the video audio stream remotely through the Internet To successfully view the live video streamed from the NVR through the Internet you need to 1 Ensure that the video stream bitrate stays within the bandwidth limit of your local network You can check each camera connection s video quality setting by right clicking on a camera channel and select Information In general the upload bandwidth of the Internet service your NVR and IP cameras are us ing should be greater than the combined video bitrate of all the active channels If the combined video bitrate exceeds your upload bandwidth limit you will experience stuttering video or black and blank screen Chal nina Channa d
65. later by using the Edit Camera button Start Name IP Address Model E COMPRO IP570 SBU 192 168 0 134 IP570 7 COMPROIP570 0018FB33 192 168 0 191 IP570 7 COMPRO NC420 0018FB37 192 168 0 63 NC420 COMPRO IP70 0018FB10F079 192 188 0 72 IP70 Rezcan Note The iStart will only show cameras with the default username password combination and not currently connected OK Cancel Figure 4 17 iStart window 4 8 Adding Camera Connections for Recording Chapter 4 Installation 8 Connection Start Video Recording You can initiate recording by 1 Going to Recording Setup and select a camera from the drop down list in the upper left corner and go ahead to create a new recording schedule for the selected camera channel 2 Returning to the Live View screen and select a camera channel by clicking on a video window The selected channel will be bordered by a yellow frame Then right click and select Record or press the Record button on the left panel Note you can switch to multi channel view by pressing any of the view type buttons to see all the connected camera channel Adding Camera Connections for Recording 4 9 Compro RS 2212 2208 User s Manual 4 10 Chapter 5 Live View Chapter 5 Live View Monitor Live Video from Cameras This NVR offers a remote web client WebVUer for monitoring camera video playing back recordings and man aging NVR system over the Internet To access the Live
66. le QO Installation CD 6 Quick installation guide Package Contents 2 1 Compro RS 2212 2208 User s Manual RS 2212 Feature List Embedded Linux operating system for superior reliability Record video from up to 12 megapixel IP cameras simultaneously Supports dual 3 5 SATA II HDD and RAID 0 1 Support for ONVIF and generic RTSP streaming Remote recording playback and search of video recordings Supports quad channel synchronous playback mode requires firmware version 4 0 or higher One touch backup to USB storage device Full PTZ control Web based CMS function for multiple server monitoring event search and playback requires firmware ver sion 3 0 or higher Intelligent iWizard for easy and effortless setup RS 2208 Feature List Embedded Linux operating system for superior reliability Record video from up to 8 megapixel IP cameras simultaneously Supports dual 3 5 SATA II HDD and RAID 0 1 Support for ONVIF and generic RTSP streaming Remote recording playback and search of video recordings Supports quad channel synchronous playback mode requires firmware version 4 0 or higher One touch backup to USB storage device Full PTZ control Web based CMS function for multiple server monitoring event search and playback requires firmware ver sion 3 0 or higher Intelligent iWizard for easy and effortless setup 2 2 RS 2212 Feature List Chapter 2 Product Overview Hardware Overview
67. lected physical disk After clicking on the Single Disk Volume icon select a physical disk from a list of disks yet to be partitioned Then click Next and input the volume label The newly created disk volume will be quick formatted automatically RAID 1 Mirroring Disk Volume This allows you to create a RAID 1 mirroring disk volume Creating a RAID 1 volume requires two individual disks of similar capacity Within a RAID 1 disk volume the exact same data written on one disk is written to a second disk to create a mirror image After clicking on the RAID 1 Mirroring Disk Volume icon select two physical disk from a list of disks yet to be partitioned Then click Next and input the volume label The newly created L ES um disk volume will be quick formatted automatically RAID 0 Striping Disk Volume This allows you to create a RAID 0 striping disk volume Creating a RAID 0 volume requires two individual disks of similar capacity Within a RAID 0 disk volume data is divided into blocks and spread across multiple hard drives After clicking on the RAID 0 Striping Disk Volume icon select two physical disks from a list of disks yet to be partitioned Then click Next and input the volume label The newly created disk volume will be quick formatted automatically e JBOD Linear Disk Volume Creating a JBOD Just a Bunch of Disks disk vol ume basically combines all the volume of selected hard drives into one huge disk vol
68. mantcamera 7 5 Figure 7 6 Detecting cameras 6 262405 cea HG e eera cara SHER ESS NG ALI ORG SESE EHR OSES 7 6 Figure 7 7 Recording Setup wa madami NA ma BAG aos bes ai be Red ru d 3E sh bee kos 7 8 Figure 7 8 Recording settings 7 8 Figure 7 9 Recording settings 7 9 Figure 7 10 Events and NotificationsSetup 7 10 Figure 7 11 Emal SetU 4 ou s 9 99 AD KN GN 9 KA MSG rS ous AA poised a WA 7 11 Hour Ne irrita ET 7 12 Figure 7 13 Systemstatuspage 7 13 Figure7 14 Loadingchart 7 14 Figure7 15 Changedisplaylanguage 7 15 Figure 10 DDNS SCUD erre AAA A R RER 7 16 Figure7 17 Powermanagementpage 7 17 Figure 18 Restoreoptions 7 17 Figure 7 19 Firmware Update e e aa 7 18 Figure7 20 Volumemanagementpage 7 18 Figure7 21 S5 M A R Tinformation 7 20 Figure 7 22 Filesharingconfiguration 7 20 Figure 7 23 FTP server CONTIQUrati0N R R RN Z RRR NR RN A RR E 4 7 21 Figure 7 24 User management
69. me After you complete the following settings press the Add button and a new event action item will be created The event setup function is not available to ONVIF compliant cameras and generic cameras 1 Action Event Select the type s of event to that will trigger a response action The options displayed here are the event types supported by the Compro NVR For the response action s to be taken prop erly the camera must support the type of event trigger motion tampering etc you selected and the event trigger s you selected must also be configured on the Compro IP camera Available options motion tampering schedule audio IO You must select at least one action event 2 Notification Choose the type s of notification that will be sent in response to the occurrence of an event For the notification to be sent properly the selected camera must also support the notification s you selected Available notifications 7 10 Surveillance Setup Chapter 7 Configuration 2 1 E mail Send an email to a designated recipient To configure email notification check E Mail box and press Setup button and then the E mail Setup window will pop up Afterwards select a default webmail platform from the drop list and enter your user name password and the mail contents You can also set a user defined webmail platform and provide the following information E Mail Setup Google Mail NG Server Port Authorization SSL encrypt
70. me Or manually type into the fields Event Field Event field allows you to search for recordings initiated by an event By default all the event types are selected Hit Search after you have set your search criteria Wait until results turn up in the Search Result section and then select a record and hit Play to start playing back Single Fille Playback SEP Channet rtOMPRONVR E52258 192 168 059 LATE Y Time Enel stat 08 17 2002 1 00 00 Moron Audio 10 Non ir 09 17 2002 I 23 59 Era hna bairt kama Lp Dated Time Ewerg Duer 20122817 60 30 han Bran 18 50 de 401 292901 GU H han Sina 16 DG JAJUT4E TT BD JI har Shop IG Du 20129017 00 30 hah Sta 10 00 20120017 60 40 kan So Ej 20128017 00 50 lian Stop 14 00 20120817 01 40 nan Eros 15 09 2012087 PIO han Emp 13 00 201250173120 kun Siap 15 50 2071 GAT T GT JO han 299 TODO J0128W1f CT ao fern Ship Tecno 20129017 d 10 han Stop 1002 E ful Figure 6 2 Single file playback window Multi Channel Playback This allows you to play back up to 4 channels of recordings simultaneously To enter the multi channel play back mode click the function selection button 4 in the bottom left corner and then choose multi chan 6 2 Search and Play Recordings Chapter 6 Playback nel playback mode 88 from the fly out menu Then in the multi channel playback window that comes up narrow down your search criteria by selecting a date and range of hours and hit Se
71. n Chapter 7 Configuration Main Setup Page The main setup page provides access to all the functional settings To access the main setup page open a web browser window and enter the NVR s IP address in the address field Then click on the Setup button seen at the top right location The setup page as shown below will be displayed SOMPRO Spa dn DI dI 6 E Sana villages Sada zi Ciel kafa 8 trang see ii Evers and Hebicatona Setup p pk A hier rra a uem NLA dion Loscec a Sut lart Ea oye tt eum bee ag Micro Beep Ea 1 Due d Time ip Nal amp j O re Pumpe bangaan Aa Doug AAA E Filo Sharing ay Fert Joe Ciir Setup g eu c sa Sage Sele i di WANI E I Geiser LED bagy A Rignano di gt Markap 1 Figure 7 1 Main setup page O Function List Here lists all the accessible functions O Show Hide button Click to show or hide the function list o Live View Click to switch to the Live View screen O Playback Click to switch to the Playback screen Q Search Input the function name you are looking for and then press Enter key Main Setup Page 7 1 Compro RS 2212 2208 User s Manual Surveillance Setup Camera Setup The camera setup page allows you to add delete and edit cameras on your camera list Select a camera from the list and a preview window will be displayed When you click on a column header an inverted triangle icon appears on the column header an
72. n option and input the desired speed limit Advanced Here you can determine the passive FTP port range by opting for using the default port range or input ting your own port range After you have configured the port range ensure that the port range you speci fied here is also opened on your router or firewall You can also check Respond with external IP address for passive FTP connection request and input the WAN IP address of your NVR or the WAN IP address of your router when you NVR is behind a router so the FTP server can be connected by a remote FTP client over the Internet Note In the active FTP mode the FTP client opens a port and the FTP server initiates connection to this port In the passive FTP mode the FTP server designates a certain port range that allows the FTP client to connect to In other words when using passive FTP mode the FTP client is responsi ble for establishing command and data connection with the FTP server File Sharing 7 21 Compro RS 2212 2208 User s Manual User Setup User Management The User Management section allows you to add edit delete users of this NVR as well as to import and ex port user list User List Add Edit amp Import Export User Name Group Mame Account State admin System ADMIN Enabled ccc Operator Enabled ZZ System Manager Disabled Figure 7 24 User management Add a User To add a user simply push the Add button and then follow the steps bel
73. n data backup completes the indicator goes off Red Failed to mount a USB storage device HDD A B Green Red Link ERR Blue Green HDD is installed and mounted successfully e Red HDD is installed but unsuccessfully mounted possibly caused by an unformatted disk or unsupported disk format Act e Blue This indicator flashes in blue when the HDD is being ac cessed Table 2 1 LED status 2 4 LED Status Indicator Chapter 2 Product Overview System Beep Codes Beep Description 1 long beep followed by2 Unable to copy data while backing up data onto external hard disk short beeps drive 1 short beep followed by 1 System fan anomaly long beep repeat twice 1 long beep e Hardware shutdown System is ready for use 2 short beeps e Admin password has been reset back to default Table 2 2 System beep codes System Beep Codes 2 5 Compro RS 2212 2208 User s Manual 2 6 Chapter 3 Installation amp Connection Chapter 3 Hardware Installation amp Network Setup Installing New Hard Drive Follow the steps below to install a new hard drive O Power off the NVR Open then front lid and then push the hard drive release button to release the lever from its locked position O Pull the lever slightly outward and gently pull the hard drive tray out Then align the mounting holes on the hard drive to match the hard drive tray and use screws to fasten the hard drive to the tray
74. n form htm or directly email to support comprousa com Compro Technology Inc www comprosecurity com Tel 886 2 2918 0169 Fax 886 2 2915 2389 3F No 12 Alley 6 Lane 45 Pao Shin Road Hsintien District New Taipei City 231 Taiwan 8 8 Contacting Compro Technical Support Chapter 9 Technical Specifications Chapter 9 Technical Specifications RS 2212 RS 2208 Technical Specifications SYSTEM Embedded Linux safe from crashes and virus attacks CONNECTORS Gigabit RJ 45 Ethernet port x 2 Operating System LAN Port USB USB 2 0 x 2 front x 1 rear x 1 SUPPORTED CAMERAS All IP cameras in Compro IP series and NC series Compro video server ONVIF Camera conformant IP cameras Camera Administration Individually adjustable video settings for each camera VIDEO RECORDING RS 2208 8 channels H 264 MPEG 4 MJPEG RS 2212 12 channels H 264 MPEG 4 MJPEG Recording Connection Continuous motion triggered recording tampering triggered recording sched Recording Mode uled recording daily weekly specific day audio triggered recording O trig gered recording manual recording Yes pre recording up to 5 sec Pre Post Event Recordi Fond Pose Event Recording post recording up to 300 sec Recording Bitrate Per camera specifications Compression Format M JPEG MPEG4 H 264 depending on camera Disk Usage Limitation Max capacity specified size limit percentage File Management Loop overwrite keep
75. n port Then choose SUBA nan m your local power line frequency 7 If you want to use iDDNS service please click Yes and input your desired address name Then press Check Availability but ton to check if the entered address has been used When successful you can hit Create Shortcut button to create a shortcut on your desktop for convenient access fee oe BO go uer ha Na UPA ra aa psa ra A Fr Pe ae T haat BA A ILE Figure 4 7 iDDNS setup Note The iDDNS is a free DDNS Dynamic Domain Name Service service of fered by Compro If you are using floating IP you can apply for DDNS service to create a hostname that links to your home or office IP address which provides easy to remember URL for quick access to your device After successfully creating the iDDNS address name you can then enter http the address name you input iddns org in the location field of your browser to access your device If your LAN network and router have a firewall to prevent hacker attacks you need to configure the HTTP port for connection from external net work on your router If you set the HTTP port as 2001 for your device you need to attach the port number to your device s address i e http xxx entered by you iddns org 2001 Initial Software Setup 4 3 Compro RS 2212 2208 User s Manual 8 Select your volume configuration and en Ste 5 m ter the volume name You can also choose p ver Ke hoa cotra to
76. nd then hit Upload but System Setup 7 17 Compro RS 2212 2208 User s Manual ton Then wait patiently for the update to complete Firmware Upgrade Current Firmware Version 0 7 2210 Warning Upgrading firmware may take 3 minutes please don t turn off the power or press the reset button If the network is congestion it may take more time to complete the upgrading Browse Figure 7 19 Firmware update Caution Do not power off the NVR while the firmware update is in progress Do not import firmware file that is not supplied for this NVR by Com pro Storage Setup Storage setup allows you to manage the system volume of the NVR as well as all the installed hard drives Volume Management Volume Management Single Disk Volume E a RAID 0 Striping Disk Volume me ape Create single disk volume s R A Y 5 Create one striping disk volume amg Create mirroring disk volume 5 amg ee n 4 Create one linear disk volume Volume List Volume Type a Volume Label Total Size Free Size 0 94 GB 0 83 GB Single Disk Drive 1 MainSystemvolume Single Disk Drive 1 TEST file sharing 915 00 GB 367 00 GB Model SMART Information Drive 1 WDC WO10EZRX 00A Drive 2 No Disk Figure 7 20 Volume management page 7 18 Storage Setup Chapter 7 Configuration Volume Management Single Disk Volume This allows you to create a single disk volume using all the space on one se
77. nly access the LiveView and Playback page User User has the lowest privileges Using this permission you can only access the LiveView page 7 22 User Setup Chapter 7 Configuration System ADMIN User ADMIN System Manager Operator User LiveView Playback y y y y y y y Setup Note Only 1 account Multiple accounts Multiple accounts Multiple accounts Multiple accounts Table 7 2 Available user groups Also different user group has different user rights Listed below are their differences in details Rights Import Export user list System administration Access playback page Access LiveView page Control PTZ Receiving audio data Manual Recording Control 1 0 devices Take snapshot Broadcasting via mic User System Administrator Manager YES NO YES YES YES NO YES NO YES NO YES NO YES NO YES NO YES NO YES NO NO NO YES YES YES YES YES YES YES YES Operator User Table 7 3 User rights table 3 Configure access rights on each available camera for this user When all set press Finish to complete the adding operation User Setup 7 23 Compro RS 2212 2208 User s Manual Ereg D Drey g Mirem Ferdz Pa rlp 5 P E Tini Beret a d 7 Li d d d d a CORO Ph ESTERE T E E 9 y REER Piri 19 15539 13A BTN C Loue FETO DAWA af af d i Cops PATO Bio F F P di 3 I DORI LE SD DOS d 9 9 Cy EIE LGA H Farsi Figure 7 2
78. ns dai Bed m ha i T presi wb erue id ar Peel ban PMR p ee a eg B A Fidha 147 0 D 100 Mere imn psi 2 308 0 1001 Hara Et Compare Hare 54 ner fame rece se dd Comprar hare E n T Lee Computer hare 10 2 Examples of Port Forwarding Setup on Routers 1 5 el 1111 L Aral Ks Hee Chapter 10 Appendix TP LINK wr1043n Virtual Server Setup TP LINK y cinere ion CITI E stente hy eet A IEL R OI I I PA RL TAO O BF AA ASTA S TT eee RI pa E PR E Mer Rr UR TR IIS T TE CIUS II D T IE NT plana gt TE PE ee Tm Ee d ES 8 IAN E 7 ROTER Pier eS di Pra A A is z mes m m 7 ara imd a ee ee a pr mm mit m i TEM VIT TEE ik M juni TS t Deme ki WU ia Tia Para i PO usa cuc Dom ds n e i ear im x Pumuum Permis niea Eam ommum coe EP UF o 48 d genna am peed we m Bode _ ina tic aaa ra aem See ee NG E a em di ii a eS elio men p b MES 1 A gn ape e Se zm rm mm i es mag im me cae t alme rcd a gi rad anm ra Pan fp a Kerh any Uem AE eee EB Dd Se IA Se TA Pea L ba x L EF mpr HIPH FIM TPR TRR E i FSE I m m O ES Bri Ba rds cd l De Ka A A a B TT umr sm A AS MR am ile fee iz poe Bam psa coe cm mra Bou ias oe ee 3 0 B E maths remm T pa niue ie ri Ge nmm Er ie E ie 5 TP LINK TETTE tua i ai im iv le ed ba cdd nur K ea ee i a 1 YS S ee eee rl s ee drum Pag ee E Eo
79. ou can tie your router s up to date WAN IP address to a hostname with which you can access your NVR over the Internet Consult the manufacturer of your router or refer to your router s user manual in case you need instructions You can also opt for using Compro s free iDDNS service on your NVR Network Configuration Scenarios 3 7 Compro RS 2212 2208 User s Manual 3 8 Network Configuration Scenarios Chapter 4 Installation amp Connection Chapter 4 Getting Started Initial Software Setup You may now proceed to perform the initial software setup using the Compro iWizard setup utility To set up your device insert the installation CD supplied with the NVR into your CD ROM drive and the iWizard in staller will start automatically and guide you during the setup process Afterwards select your language and choose Device Setup and click on the type of Compro surveillance product you wish to install Then select your model from the list and hit OK and follow the steps below Note If Autorun has been disabled in your computer please browse the contents of the installation CD and double click the iWizard exe file to run the setup wizard 1 Connect the cables according to the illustra tion And click Next 2 Check if the device is properly connected via the front LED indicators rm ED Figure 4 2 Check LED status Initial Software Setup 4 1 Compro RS 2212 2208 User s Manual Ste
80. ow 1 Input the basic information into the following fields Field Option Description User name The user name Description The description showed in the Description field on the user list screen Email The complete email address Password Confirm password Enter the password and re enter again to confirm Disallow the user to change When this option is checked this user will not have the permission account password to change password Disable this account If the user group you belong to is granted enough rights you can disable this newly created account for now and enable it later After enabling this option you can also choose to disable this account straightway or choose to disable this account automatically after a specified date Table 7 1 Basic user information window 2 Click Next and select a user group where this newly added user will be added to The available user groups for this NVR are defined as follows System ADMIN System Administrator has maximum privileges User ADMIN User Administrator has the same privileges as the System ADMIN However System ADMIN can control User ADMIN e System Manager System Manager s privileges are lower than that of User ADMIN Using this per mission you can directly enter the system setup page to make configuration changes Operator Operator s privileges are lower than that of User ADMIN to complement System Man ager Using this permission you can o
81. password of the user for accessing the camera HTTP The HTTP port used by the camera e RTSP The RTSP port used by the camera s WAN IP Optional Fill in the camera s WAN IP public IP address when you are adding an IP cam era located on the Internet The NVR will check if the camera and the NVR are located on the same network segment When they are not the NVR will attempt to establish connection using the cam era s WAN IP address entered here under the precondition that port forwarding mapping has been properly configured on the camera s end e UDP TCP Select the protocol for data transmission to use either UDP or TCP When attempting to add an IP camera located on the Internet TCP must be selected Surveillance Setup 7 3 Compro RS 2212 2208 User s Manual Enable server relay mode Enable this relay mode only available in version 4 0 firmware if you do not want be bothered with port forwarding setup for the IP camera you are adding When server relay mode is not enabled and the user is accessing live view video data is streamed di rectly from the camera to the remote viewing PC under the pre condition that port forwarding for the IP cameras has been set up properly On the flip side when server relay mode is enabled video data is streamed from the camera to the NVR first and then relayed to the viewing PC dur ing remote live viewing and hence no port forwarding setup is required for the IP cameras Simply put
82. r time Retrieve Backup Files After you have successfully backed up recording files from the NVR to an external USB drive you can then plug the USB drive into the USB port of your PC and browse the backup folder using Windows Explorer Refer to the information below on backup file structure and naming rules 1 The backup folder has the following file structure RS2XXX_Backup_XXXXXXXXXXXX CHO1 20120808 20120809 CHO2 20120809 The lowest subfolder named in YYYYMMDD format contains the recording backup files in AVI for mat and its name indicates the date the recording was made The name of its parent folder indicates the camera channel the backup files belongs to 2 Thename of the backup file is composed of the following 20120809H08Cc08 MOOS05 mx Y VF Y Y Xx Year Month Day Hour Channel Minute Second Backup 7 27 Compro RS 2212 2208 User s Manual ume R 2212 Backup DOIBFBSOODDOX y CHIE 30170406 Shane valli Bum 20120809 405 08 ed E 20120809H03C08 M 54555 120120809 04C 08 el m 20 CCS HEC SERES E 20120509M04C D Mo ai 20120809 H04CO8 M20501 ii 20120809 H04 COS M30501 m MAA ADA O S 01 0500H04008 BSCS 201208000808 ed ai 20120809 H05CO8 MOOI L 1 21060405003 KA10501 m 20103005008 Mapag E 201 20 09H05008 M50501 gi 20120809H05008 MANO si 10120009HOSCOR 50602 al 20120809405008 M59515 20120809H06008 eid m 20120809 ROCCE KISS S 20120809H06006 M 0504 M 2012080906008 M 20505
83. rt setting Log in to NVR on PC 4 7 Compro RS 2212 2208 User s Manual Adding Camera Connections for Recording Adding Cameras with iStart You can guickly add camera connections by using iStart The iStart feature can scan the LAN network where your NVR is located and display a list of cameras that can be connected with default user name and password and have not been added to the camera list Follow the steps below to set up camera connection necessary for video recording 1 Login to your NVR 2 Hit the Setup button in the upper right corner on the live view screen to enter the main setup screen 3 Go to Surveillance Setup gt Camera Setup and hit the iStart button The NVR will then show a list of available cameras Select the cameras you want to add and hit OK The iStart feature will automatically add all the selected cameras for you Note When you are adding a camera with iStart the NVR will use the camera s current video stream settings for the default video settings of the new camera connection 4 You can also individually add each camera using the Add Camera button and press the Detect but ton Up comes a Detect Camera window that shows all the found cameras on your network Select one from the list and enter the correct user name and password and press OK Then provide the required network and device information and press OK Note you may change the video settings of the camera your are adding
84. s 4 3 Iure 7 IDONS SETUP e xc ates d 973 9 lille 4 3 Figure4 8 Storagesetup 4 4 Figure 4 9 Set up your cameras 4 4 Figure4 10 Reviewyoursettings 4 4 Figure4 11 Applyingyoursettings 4 5 Figure 4 12 Diagnosis PA IIIA eee 4 5 Figure4 13 Multi devicesetup 4 5 Figure4 14 InstallingComproActiveK 4 6 Figure4 15 SecurityWarning 4 6 get M mU VIEW P rrr 4 7 Figure4 17 iStarttwindow 4 8 Figures Liveview pag aaa ear ati 5 1 Figure6 1 Playpackpage 6 1 Figure 6 2 Single file playback window 6 2 Figure 6 3 Multi channelplaypbackwindow 6 3 Figure 7 1 Mainsetuppage 7 1 Figure7 3 iStartwindow 7 2 Figure 7 2 CameraSetuppage 7 2 Figure7 4 AddingaComprocamera 7 3 Figure 7 5 AddinganONVIF confor
85. s eae amp vailabi Gia wo as dem Al ACI Davi Bro Scu ixi ca sep Al Dota The Channa Load 5 CA Oder Chan Lied 3 CA Alam Recordings ho Ee G Ja E aa Poit Hecordrwg i ET Senor 5 Lr Lini nui Figure 7 8 Recording settings Disk Volume Select the disk for setting video recording from the drop down list 7 8 Surveillance Setup Chapter 7 Configuration e Use Max Capacity Allow the NVR to use all the available disk space for recording Size Limitation Set a limit on how much space can be used for storing recording data The num ber cannot exceed the available space Loop Overwrite Set for the system to overwrite the old files on the disk automatically when the system has used roughly over 90 of available disk space and constantly maintaining a 5 10 of free space on the disk Keep Data for Day s Set the number of days the recordings will be retained on the disk when there are still sufficient storage space If the system is approaching the space limit for the disk vol ume it will not keep the data for as long as specified here in order to stay within the limit Keep All Data Set to retain all the recordings on the disk and when the disk is full stop any fur ther recording action e Pre recording Determine how many seconds of video the system records immediately preceding the occurrence of a triggered event Post recording Determine the recording duration for each triggered event If aft
86. self This will only clear user configurable settings USB port 2 Not used Hardware Overview 2 3 Compro RS 2212 2208 User s Manual Important Please use LAN port 2 as the default port to connect the NVR to the net work LAN port 1 is only to be used when LAN port 2 physically fails and only supports DHCP mode When LAN port 2 fails the NVR will automati cally switch to using LAN port 1 DHCP mode Should you connect both LAN port 1 and LAN port 2 the NVR will still use LAN port 2 and the sta tus indicator for LAN port 1 will go off while LAN port 2 remains normal operation In addition you must connect to LAN port 2 in order to adjust network settings using the NVR s browser interface LED Status Indicator Listed below is the behavior for the LED indicators seen at the front panel LED Indication Power Green Green NVR is powered on Blink for 5 times Admin password has been reset back to default LAN 1 Not used Green Successfully obtained IP address via DHCP mode e Red Unable to obtain IP address LAN 2 Green Red Green Successfully obtained IP address via static IP PPPoE or DHCP mode Flashing green Setting up network e Red NVR is unable to obtain IP address when using static IP or PP PoE it indicates a failure in network connection test USB Green Red Green Successfully mounted a USB storage device this indicator starts blinking when NVR is backing up data whe
87. sion System Time Current time of NVR system Operating Time The total time in operation System Temperature Current system temperature e Volume s The percentage of used disk space Network Network information section includes the following items MAC address Hardware MAC address IP address The current system IP address e Subnet Mask Subnet Mask System Information 7 13 Compro RS 2212 2208 User s Manual e DNS Domain Name Server address e Default Gateway Default gateway NVR NVR information section includes the following items Record The number of channels being recorded by the NVR e Playback The number of channels being played back on the NVR Hard Disk s This section shows the disks installed in NVR and their current status USB Device Here displays the USB storage devices connected to the NVR and their total capacity System Loading Here displays the information on CPU loading and network loading itil kka CPU LOK au aj al an eter eril T r 65 omn d IE CONI II enti ni Figure 7 14 Loading chart System Setup Here it provides access to system settings Language Change the display language of user interface here 7 14 System Setup Chapter 7 Configuration Language Display Language Display Language English x DK Figure 7 15 Change display language Date amp Time Current Time Here displays the NV
88. termined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures e Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver s Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help To assure continued compliance any changes or modifications not expressly approved by the party respon sible for compliance could void the user s authority to operate this equipment Operation Safety Before starting using the network video recorder please read and follow the steps below to protect it Please only use the power adapter that is supplied with the product Please avoid walking on the power cord or placing heavy objects on it Please do not block or cover the ventilation openings while the unit is in operation e Place the product on an even surface at all times to avoid damage caused by falling off e Do not place this unit around products that produce heat such as television or microwave oven keep the product away from direct sunshine e Unplug the power cord before cleaning the product Do not shake move or disturb the product camera when it is in operation as such actions may result in the malfunction of the device Power off the unit as soon as it is found smoking or smelt unusual
89. ternet Explorer to access the NVR You can find out the Internet IP address by logging into the router s administra tion interface and check the Internet IP address the NVR has obtained Important by logging on to http 61 220 20 16 81 If you have multiple NVRs installed on a network you will need to change the HTTP and RTSP port on them manually so each one of them will use a different HTTP RTSP port i e changing the HTTP and RTSP port for the 2nd device to 81 and 555 respectively and accessing the 2nd device Trouble with Remote Viewing on Browser 8 3 Compro RS 2212 2208 User s Manual Symptoms Causes and Solutions Listed below are some other freguently asked guestions and their answers Should your problems remain even after trying the suggested solutions contact your local dealer or Compro Technology for technical support Symptom Possible Cause Solution The NVR is not powered on Make sure the NVR has been powered on for over 1 minute and its LED status indicator is lit The Ethernet cable is not firmly connected to the NVR and to the router switch Check if the RJ 45 Ethernet cable is securely connected to the 2nd Ethernet port of the NVR the 2nd Ethernet port is the default port and to the network router switch When the NVR has successfully established connection the LAN status indicator appears green The entered IP address is incorrect Check if the IP address you entered matches the IP address
90. ternet packets con taining large payload by selecting a MTU Max Transmission Unit value from the drop down list System Setup 7 15 Compro RS 2212 2208 User s Manual Note To take advantage of jumbo frame feature on the NVR the jumbo frame feature must also be supported and enabled on your Ethernet switch and network camera If you enable jumbo frame of the NVR in a network that doesn t support jumbo frame the NVR will automatically switch to sending standard sized frames Server Port Allows you to configure your HTTP port and RTSP port Normally the default port number are recom mended for use However when you attempt to install a second Compro NVR on your LAN network it is recommended to change the HTTP and RTSP port on each additional NVR installed manually so each one of them will use a different port E g changing the HTTP and RTSP port for the 2nd device to 81 and 555 respectively and accessing the 2nd device by logging on to http 61 220 20 16 81 DDNS Click here to enable the DDNS Dynamic Domain Name Service service if you are using floating IP and want to link to your NVR using an URL Compro s free iDDNS service is the recommended and default DDNS service here Se DDS Ser vcie z Frxabin rami DNS Pget ir Giornate DONG w agter TD PEswond aa a Domani Nama kihi ong FIL lieta Bene BNN ae pei Cpnnec boni TP Last hack 2000 1 00 120 10 30 00 Hast Chick for Connection IF 2010 00 21 10
91. tton sil be disabile temporary If you press fue burim dung the data tremate preces the server wil een 1 lang and 2 short benna In ert you fe Burma a dahel Please mat fne me hann es Bm and the LIES LED le ipo Bala and Ben abs The LB one baala copy tion ian Cire nerarera ai Teme Fg Figure 7 30 USB backup configuration On the other hand if you choose Backup the last 1 day the NVR will back up recordings made between 0000 hours of the day and the current time For instance 0000 hours Aug 9 1000 hours Aug 9 And if you choose Backup the last 2 days the NVR will back up recordings made between 0000 hours of the previous day and the current time For instance 0000 hours Aug 8 1000 hours Aug 9 7 26 Backup Chapter 7 Configuration Note The one touch backup button will become temporarily inactive when data backup is already in progress The one touch backup button will only back up data onto the storage device connected to the front USB port e The system will beep 3 times 1 long 2 short when insufficient free space on the USB storage device results in backup failure The first backup operation will be a full backup that could take a while After a full backup has been completed it will be an incremental back up which only backs up files that have been different when you run backup again The incremental backup only backs up files that have been different and therefore takes a shorte
92. tup gt Video Upgrade to Gigabit network switch Regular 10 100 Mbps network switch can not handle multiple megapixel channels thus you may consider upgrading to Gigabit network switch for your network infrastructure While you are viewing the network cameras remotely shutting down any other applications that are also consuming network bandwidth in the background Camera s video settings need to be fine tuned You may log onto your Compro IP camera s setup page and adjust the maximum expo sure setting under low light behavior section in the camera settings page and use a dif ferent video preference in the video settings page Maximum exposure and video prefer ence both affect the interval between i Frames in the video stream which is something the NVR uses to determine the quality of camera connection In essence when connec tion keeps getting dropped you may try setting the video preference to increased mo Camera connection is tion smoothness and set the maximum exposure in the low light behavior section as 10 dropped from time to FPS Refer to the video settings section and camera settings section in the user manual time of your Compro IP camera CPU usage is too high Viewing multiple megapixel channels on the LiveView screen simultaneously may re quire significant CPU resources In some cases the camera connection could be dropped when the CPU usage on your viewing computer gets too high When this happens try switch
93. ume Within a JBOD disk volume data is written to a group of disks sequentially After clicking on the JBOD Linear Disk Volume icon select two or more physical disks from a list of disks yet to be partitioned Then click Next and input the volume label The newly created disk volume will be quick for Task 0 Disk Disk 2 matted automatically l Current Disk Volume Configuration Logical Volumes All the logical disk volumes available to the NVR are displayed here To delete a disk volume select one from the list and press the Volume Deletion button and press Yes to confirm You can also perform quick format on the selected disk volume by pressing FORMAT NOW or perform disk check to fix any file system errors by pressing the Check Now button When a RAID 1 disk volume is found to be invalid or faulty for whatever reason the system will report its status as Degraded in this case select the faulty RAID 1 disk volume and press the RAID 1 Repair button and the system will attempt to fix the faulty RAID 1 volume by dumping the data from the working disk volume onto another disk volume Current Disk Volume Configuration Physical Disks AII the physical disks installed in or connected to the NVR externally are listed here You can perform scan ning of bad sectors on any of the disk by pressing the SCAN NOW button or check the S M A R T Self Monitoring Analysis and Reporting Technology information reported by eac
94. w Primary Phone Number 1 4155701222 Secondary Phone Number 41 4155702332 Message Test 5MS Interval Limit 3 Test OK Cancel Figure 7 12 SMS setup Service Provider Here shows the supported SMS gateway service provider You must have enough credit at Clickatell the service provider in order to send SMS message For account registration and message credit purchase visit Clickatell website User Name Password The user name and password you used to register the SMS gateway service API ID API ID provided by the service provider Clicktatell Country Code Select the recipient s country region Primary Phone Number Enter the main recipient s mobile phone number s Secondary Phone Number Enter the secondary recipient s mobile phone number Message Edit the content of the alert message The number of characters is limited to 100 e SMS Interval Limit Set the sending interval of notification messages between the first trig gered event and any ensuing event When all set press the Send Test SMS button to send a test message to the recipient s Then press OK to confirm setting 3 Action Time Set the start time and end time or check All Time box to enable event notification all day You can also drag the slider to set the action time Then set the repeat mode to be Daily or Weekly or set it as Specific and choose one specific day from the calendar Modify
95. w type from the fly out menu The NVR s web CMS function allows you to monitor up to 30 channels at the same time See Multiple Server Management for more information Q Speed control Use the plus and minus icon to adjust Pan Tilt speed on PTZ cameras The Speed control buttons are dimmed when a non PTZ camera channel is selected 0 Preset point selector The preset point allows you to change current camera view to a different one pre defined for the selected PTZ camera The Preset point selector are dimmed when a non PTZ camera channel is selected O Live view window Shows live video streamed from a specific camera Use view type buttons to change the number of channel windows displayed at a time While you are on multi channel view you can switch to single channel view by double clicking on any camera video channel Under single channel view you double click on the video channel to exit single channel view and return to multi channel view Buttons on the left control panel are accessible only when you have selected an active video channel in the live View window D IO control panel Press the IO button on the left control button to show the IO control panel Depending on camera support the input section of this panel shows the status of digital ins of the selected camera while the output section contains On Off buttons used to activate deactivate IO device The IO control panel is not available when a ONVIF camera or a generic c

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