Telstra International Roaming Pocket Guide (PDF 364KB)
Contents
1. International Roaming data rate Still unsure of something Check out telstra com overseas for extra info 07 KEEPING DATA USAGE COSTS DOWN International Roaming data charges especially at casual pay as you go data rates can be expensive Depending on your needs you may want to consider the following options to help you stay in control of your data costs buy an International Casual Traveller Data Pack or International Frequent Traveller Data Plan for better value on your overseas data usage These Packs and Plans are not compatible with BigPond Mobile Broadband For more info see telstra com overseas personal account or telstra com internationalroaming business account keep in mind apps and your mobile email will automatically download data to function We recommend you disable your apps while travelling internationally to avoid excess charges 08 if you re taking your laptop overseas remember to disable any automatic software updates including for your security software so you don t incur megabytes of unintended usage at International Roaming rates disable data roaming on your device when you re not actively using it overseas check your user guide for instructions if you re using a Wi Fi connection your device may automatically switch to roaming if the Wi Fi signal is lost and you will begin to be charged International Roaming rates We automatically send SMS data usage alerts every time you roam o2. keep getting your Voice2Text notification messages while you re using International Roaming TROUBLESHOOTING TIPS Just stepped off the plane and you can t log on to a local network As long as you ve enabled International Roaming and switched off any international call barring before you left Australia here s what to try 1 check for network signal strength on your phone s display 2 check that your phone s network mode and network selection are set to Automatic 3 clear any call forwarding or call barring settings that might be blocking your calls 4 make sure you re using the right dialling codes for your national and international calls If your phone s still not connecting try turning it off for a few seconds then back on If none of that works you may need to call us on 61 439 125 109 international call rates apply we re here to help 24 7 14 IF YOUR DEVICE IS LOST OR STOLEN Firstly make sure your SIM card and mobile device are both protected with a PIN while you re overseas Then if your SIM card or mobile is lost or stolen call us immediately so we can block the device and limit your responsibility for any unauthorised usage e For Telstra SIMs and devices call 61 439 125 109 e For BigPond devices call 61 2 9242 0213 Remember never store a written copy of your PIN with your mobile International call rates apply to call us while you are overseas EMERGENCY S
3. CALL 12 5109 IN AUSTRALIA 61 439 125 109 WHEN OVERSEAS VISIT A TELSTRA STORE telstra com overseas International call rates apply to call us when you re overseas C079 JUL13 MIX INTERNATIONAL ROAMING POCKET GUIDE OVERSEAS IT S HOW WE CONNECT T OVERSEAS GETTING STARTED 02 KEEPING ON TOP OF YOUR COSTS 03 IS YOUR MOBILE READY TO GO 04 MAKE INTERNATIONAL DATA WORK FOR YOU 06 KEEPING DATA USAGE COSTS DOWN 08 CONNECTING ONCE YOU VE ARRIVED 10 MAKING CALLS AND SENDING MESSAGES 10 RECEIVING CALLS AND SENDING MESSAGES 12 USING MESSAGEBANK 13 USING VOICE2TEXT 13 TROUBLESHOOTING TIPS 14 IF YOUR DEVICE IS LOST OR STOLEN 15 EMERGENCY SERVICES 16 BILLING DELAYS 16 ADVANCE PAYMENT 17 You llwanttotake your mobile of course This guide will help _ you get ready to roam while you re awayand stay in control of your communications costs Have a quick read now GETTING STARTED First you ll want to make sure International Roaming is available where you re going We can get you connected in over 200 countries However it s worth double checking that your mobile phone or broadband device will work on our overseas partners networks too You can check all this info on our Itinerary Builder at telstra com overseas KEEPING ON TOP OF YOUR COSTS Your standard mobile plan or mobile data plan won t include any allowance for call
4. ERVICES You can call the local emergency services from any mobile phone as long as you have a GSM signal and some battery charge Dial OM You don t need to have International Roaming activated or even have a SIM card in your phone BILLING DELAYS As your roaming usage and charges need to be processed by the overseas carriers first then billed to us it can take up to three months from your last International Roaming call before all the costs appear on your Telstra bill 16 ADVANCE PAYMENT If an advance payment is required to activate International Roaming the payment will offset any outstanding charges and the remainder will appear as a credit on future bills Things you need to know We update our offers regularly Please check telstra com overseas for our latest plans While we do our best to make sure you can access similar services to those in Australia while you re overseas International Roaming services depend on the capabilities and coverage of our International Roaming partners and may change from time to time The spectrum device and are trade marks and are registered trade marks of Telstra Corporation Limited ABN 33 051 775 556
5. ll 13 2000 e For an Enterprise amp Government account call your customer care team on 1800 730 053 To clear your device check your phone s manual If you re already overseas and you need to contact us call 61 439 125 109 from another phone and we ll be able to help 05 MAKE INTERNATIONAL DATA WORK FOR YOU With International Roaming you ll be able to access mobile data services for your mobile smartphone or mobile broadband device through our overseas roaming partners Before you go anywhere double check that an International Roaming data service is available and compatible with your device in the countries you ll be visiting For more info see telstra com overseas personal account or telstra com internationalroaming business account Tips for your BigPond Mobile Broadband device Before you leave make sure International Roaming is active on your service International Roaming is automatically bestowed on all BigPond Mobile Broadband services activated from 21 June 2010 06 e Check your current plan as our standard plans don t include International Roaming data and you ll be charged separately If you would like International Roaming deactivated just call us on 13 POND 13 7663 or 61 2 9242 0213 from overseas international call rates apply BigPond unmetered services are only available within Australia Any overseas access including checking your usage on My BigPond will incur the
6. s data usage MessageBank SMS and MMS while you re overseas So before you go anywhere with your mobile you should make sure you understand the rates and costs you may incur Our International Roaming charges are set out in full under Pricing and Compatibility which you can check online at telstra com overseas or at your Telstra store When you re overseas you re also charged to receive calls In some countries the local carrier may also charge you airtime rates for incoming calls All International Roaming charges are GST free 03 IS YOUR MOBILE READY TO GO If you haven t used International Roaming in the last six months you may need to activate it at least three business days before you take off For a personal account visit telstra com overseas For a business account visit telstra com internationalroaming For an Enterprise amp Government account call your customer care team on 1800 730 053 If you ve got a Telstra Pre Paid service or a BigPond Broadband service International Roaming is automatically activated 04 One more thing Make sure you check and remove any international call barring on your service before you leave Call barring can restrict your International Roaming access and you won t be able to use your mobile service overseas Give us a call to clear your service while you re still in Australia For a personal account call 12 5109 For a business account ca
7. umber in international format will also work To call a local mobile within the country you re visiting Mobile number for example dial the number as you would if you had a local mobile account To call a fixed line in any other country Country code Area code without the leading 0 To call a mobile in any other country Country code Mobile number f you save all your contacts with a and their appropriate country code they ll work whether you re in Australia or overseas RECEIVING CALLS AND SENDING MESSAGES People in Australia can dial your mobile number normally and the call will be forwarded to you as calls received or an SMS will be sent The caller will pay their normal mobile call rate The international forwarding will be billed to you at your International Roaming rate People in other countries will need to dial your mobile using the Australian country code even if they re in the same country as you Mobile number without the leading 0 USING MESSAGEBANK If you already have MessageBank set up you ll still get your SMS notifications from MessageBank while overseas just like you receive them in Australia To listen to your messages just follow the instructions in the SMS and dial O O or OOO Note is not available on Pre Paid mobiles USING VOICE2TEXT If you have a Voice2Text plan for your mobile you ll
8. verseas as a guide to help keep you informed of how much data you are using These will be sent in 20MB increments except when you are roaming and using data in Hong Kong To find out more on our SMS data alerts see telstra com sms data alerts 09 CONNECTING ONCE YOU VE ARRIVED When you reach your destination just turn on your phone or plug in your mobile broadband device and it should automatically connect to the local carrier s network Some devices have to be logged on manually Check your user manual for instructions MAKING CALLS AND SENDING MESSAGES When you re on International Roaming you ll need to use the international dialling format every time you dial International access code Country code Area code Phone number However when you re calling from your mobile you don t actually need to know the local nternational Access Code You can just enter followed by the country code and number To call an Australian fixed line while overseas Area code without the leading 0 Phone number for example to call 03 9999 1234 rom any country you d dial 61 3 9999 1234 10 To call an Australian mobile while overseas OOO Mobile number without the leading 0 for example to call 0439 125 109 that s us from any country you d dial 61 439 125 109 To call a local fixed line within the country you re visiting Local area code Phone number dialling the local n
Download Pdf Manuals
Related Search