My Passport® For Mac® User Manual
Contents
1. a If you do not want to use the drive with the Time Machine software click Cancel b If you do want to use the drive with the Time Machine software click Use as Backup Disk The My Passport icon now displays as E Either way your My Passport drive is now ready to use as an external storage device You can enhance its performance by installing the WD TURBO utility that is on the drive Enhancing Performance with WD TURBO WD TURBO is a utility on the My Passport drive that you can install to improve the performance of the drive on a Mac computer To install WD TURBO 1 Double click the My Passport icon and then double click the dmg file on the screen that displays 000 wesson 7 To My_Passport kc g CONNECTING THE DRIVE AND GETTING STARTED 6 MY PASSPORT FOR MAC USER MANUAL 2 Double click the Extras folder on the screen that displays x 1 of 4 selected 250 5 MB available Wap Drive Utilities amp Security Drag to install Bey ca gt hm WD Read Me txt User Manuals 4 WD TURBO Installer app 4 Click Install on the WD TURBO Driver Installer screen Western Digital Customize Remwe j mul j 2008 2009 Western Digital Corporation 5 Read the license agreement and click Accept to continue 6 A message informs you that installing the drivers requires you to restart your computer to make them active2. A Registration 2m Complete Drive Test Figure 4 WD Drive Utilities Screen MANAGING AND CUSTOMIZING THE DRIVE 18 MY PASSPORT FOR MAC USER MANUAL On the WD Drive Utilities Drive Settings screen IF you wantto THEN click AND see Run drive diagnostics and status Diagnostics Checking Drive Health in the checks next section Specify an inactive time interval to Sleep Timer Setting the Drive Sleep Timer turn off your drive on page 20 Erase your drive so you can retrieve Drive Erase Erasing the Drive on the space and start over page 21 Register your drive to receive free Registration Registering the Drive on technical support during the page 24 warranty period and keep up to date on the latest WD products Checking Drive Health WD Drive Utilities provides three diagnostic tools to help make sure that your drive is performing well Run the following tests if you are concerned that your drive is not operating properly SMART Status SMART is a failure prediction function that continuously monitors key internal performance attributes of the drive A detected increase in drive temperature noise or read write errors for example can provide an indication that the drive might be approaching a serious failure condition With advanced warning you could take precautionary measures like moving your data to another drive before a failure occurs The resu
3. B Box contents My Passport for Mac 2 C Cable USB micro 2 CAUTION about erasing the drive 21 about lost passwords 12 about preventing data loss when dis connecting 25 about your unlocked drive 13 16 China RoHs environmental compliance 30 Compatibility with operating systems 2 Compliance regulatory 29 Converting drive format 27 Creating a password 12 D Disconnecting the drive 25 Disk image downloading and restoring 25 26 Drive diagnostics and status checks 19 erase 21 formats converting 3 handling precautions 4 sleep timer 20 Drive settings drive erase 19 21 registration 19 24 security 12 sleep timer 19 20 E Environmental compliance China RoHs 30 Erase Drive dialog 21 Erasing the drive 21 CAUTION about erasing the drive 21 F FCC Class B information 29 Full media scan 19 G GNU general public license 31 GPL software 31 MY PASSPORT FOR MAC USER MANUAL H Handling precautions 4 Hardware 2 l ICES 003 NMB 003 compliance 29 Indicator light 3 K Kit contents My Passport for Mac 2 L LED indicator 3 Limited warranty 31 M Micro cables 2 O Operating system compatibility 2 Optional accessories 2 P Password protecting your drive 12 CAUTION about lost passwords 12 Physical description 3 Precautions for handling 4 Product features 1 Q Quick drive test 19 R Reformatting the drive 26 27 Register Drive dialog 24 Registering your drive 24 Registration drive setting 19
4. 1 of 4 selected 250 5 MB available Drive Utilities amp Security AS Drag to install WD wD Sect epp me 3 In the alias Applications folder double click the WD Security application 4 Read the license agreement and click Accept to continue and display the WD Security screen My Passport 465 8 My Passport Eset Security Security on this drive has not been enabled Secure your drive to keep others from accessing your files Choose a password W WARNING WD cannot retrieve your password If you forget your password you will permanently lose access to your data Verify password Password hint O tunderstand C Enable auto unlock for user MYDESKTOP 5 See Locking and Unlocking the Drive on page 12 CONNECTING THE DRIVE AND GETTING STARTED 9 MY PASSPORT FOR MAC USER MANUAL Installing the WD Drive Utilities Software To install the WD Drive Utilities software 1 Double click the My Passport icon and then double click the dmg file on the screen that displays a Passport Apps dmg A 2 Drag the WD Security application to the alias Applications folder on the screen that displays L4 1 of 4 selected 250 5 MB available Wa Drive Utilities amp Security Drag to install Bey ca WD Drive Ut aE ort gt 3 In the alias Applications folder double click the WD Drive Utilities application CON
5. b Click Set Timer Erasing the Drive CAUTION Erasing your drive permanently deletes all of the data on the drive Always make sure that you no longer need any of the data on your drive before erasing it Note Erasing your drive also deletes the WD software and all of the support files utilities and user manual files You can download these to restore your My Passport to its original configuration after erasing the drive WD Drive Utilities provides two ways to erase your drive depending on whether your My Passport drive is locked or not IF your drive is AND you THEN see Not locked Want to erase the drive Using the Drive Erase Function in the next section Locked Have forgotten or lost your Using the WD Drive Unlock password and must erase the Utility on page 22 drive Using the Drive Erase Function To erase your My Passport when the drive is not locked 1 Click Go gt Applications gt WD Drive Utilities to display the WD Drive Utilities screen see Figure 4 on page 18 2 If you have more than one supported My Passport drive connected to your computer select the one that you want to erase 3 Click Drive Erase to display the Drive Erase dialog Drive Erase WV WARNING Clicking Erase Drive permanently erases all the data on your drive O understand Erase Drive J 4 On the Drive Erase dialog a Read the warning about the loss of d
6. Regulatory compliance 29 Restoring the software disk image 25 26 Run Diagnostics dialog 20 S Safety compliance 29 Service warranty 30 Set sleep timer dialog 20 Setting the drive sleep timer 20 Sleep timer drive setting 19 SMART status check 19 Software GPL 31 System compatibility 2 U Unlocking the drive 13 from the virtual CD 15 INDEX 32 MY PASSPORT FOR MAC USER MANUAL with the WD Security software 14 without the WD Security software 15 USB drive interface 3 Ww Warranty information 30 Warranty service obtaining 30 INDEX 33 Information furnished by WD is believed to be accurate and reliable however no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use No license is granted by implication or otherwise under any patent or patent rights of WD WD reserves the right to change specifications at any time without notice Western Digital WD the WD logo My Book and My Passport are registered trademarks and My Passport Essential WD SmartWare and Data Lifeguard are trademarks of Western Digital Technologies Inc Other marks may be mentioned herein that belong to other companies 2011Western Digital Technologies Inc All rights reserved Western Digital 3355 Michelson Drive Suite 100 Irvine California 92612 U S A 4779 705060 A01 Jul 2011
7. n lk a ad a a a s kr angen ea aA wae B n ce due Ros a 3 Physical Description ees ep teas Sk ada a aka an kek i k dan EROR bee eee p oe 3 Power Activity LED saso 4 0b ul edad an ke rus e ddr Rud spo cs b suce r a 3 USB 2 0 Interface oak A Anc ie cre e gite nae Waya ae ka ln Baines da arada A yh Du h a dek an 3 Registering the DIV salk S da k l ka kalak a l bd dk lh 3 Handling Precautions esre lt xu euch neces bed EESE besa a WR De Rae 4 Connecting the Drive and Getting Started 5 Connecting the Drive i csse nux hh ku kya ee a nn mer a ana e x SORTE Re inn 5 Enhancing Performance with WD TURBO J kk kk kk kk kk kk kk kk KK eren 6 Installing the WD Security Software kk kk kk kk kk kk kk kk kk kk eee 8 Installing the WD Drive Utilities Software 0 0 kk kk kk KE KK KE KRE nannaa 10 Locking and Unlocking the Drive XL ss ask kk kk kk kk kk kk kk kk 12 Password Protecting the DriVO lt i x a ala saa a Xak re 12 Unlocking tlie Drive iiis se veda eee ee ee ee ee pee Sewa dee Pee eee Rd EG Reg 13 Unlocking the Drive with WD Security or WD Drive Utilities llle 14 Unlocking the Drive with the WD Drive Unlock Utility 0 KK KK KK KK KK 15 Changing Your Password 3 a irrin riri ete 16 Turning Off the Drive Lock Feature s ss asa xan a ha kk 9 0 tee 17 Managing and
8. CAUTION After changing your password the drive remains unlocked for as long as you continue your current work session Then WD Security e Locks the drive when you shut down your computer disconnect your drive or your computer goes into the sleep mode e Requires you to type your password to unlock the drive when you restart your computer or reconnect your drive UNLESS you selected the Enable auto unlock for user check box when you changed your password LOCKING AND UNLOCKING THE DRIVE 16 MY PASSPORT FOR MAC USER MANUAL Turning Off the Drive Lock Feature To remove password protection from your drive 1 Click Go gt Applications gt WD Security to display the WD Security screen Change Security dialog OOQ WD Security al My Passport 465 8 GB My Passport Change Security Security on this drive has been Remove security enabled Enable auto unlock for user MYDESKTOP To change your current security Change Password settings please enter your password below Password __ b Password hint Update Security Settings o 2 If you have more than one supported My Passport drive connected to your computer select the one that you want to remove password protection from 3 Type your password in the Password box 4 Select the Remove security option 5 Click Update Security Settings LOCKING AND UNLOCKING THE DRIVE 17 MY PASSPORT F
9. Customizing the Drive 18 Checking Drive Health u ks ka kc kule allkl kk a ala a e teens 19 Setting the Drive Sleep Timer 0 0 kk kk kak kk kk kak kk kk kk RR Ih 20 Erasing the DfIVe a il sas kuna a stes Meeting anda e ak k l ra D does Be hee ee 21 Using the Drive Erase Function lk kk kk kk kk kk kk kk KK kk kK kk kk kk kk kk lk kk kk lk lk kk 21 Using the WD Drive Unlock Utility lk ks kak ka kk eee 22 Registering the Drive iaa vere d kawa sk kal l bk la 2 WEN Akan IAREXEC RIT hes 24 Safely Dismounting the Drive sasas ieri aa kk dak ak tees 25 Restoring the WD Software and Disk Image kk kk kK KK eee eee 25 Using the Drive with Windows J kk kk kak kk kk kk kk kk kk kk kk kk kk a 26 Reformatting the Drive i osse kan a aa lk AE ay r alle eee ce dn aka ROPA eae 26 Restoring the WD Software and Disk Image kk kk kK KK KK RR RR KK KK KK IK 26 Troubleshooting lk kk kk kk kk kk kk kk kk kk kk kak kk a ka kk kk reu 27 Installing Partitioning and Formatting the Drive llle 27 Frequently Asked Questions ik kk kk kak ak kk kk kk tte 27 TABLE OF CONTENTS iii MY PASSPORT FOR MAC USER MANUAL Compliance and Warranty Information 29 Regulatory Compliance lt s 2k y a cee eee ees 29 FCC Class B Information 2240 a s son ded 0 cent pede ERR PR aia l Rx GIGS aerkG
10. Installing the Western Digital TURBO drivers requires you to restart the computer to make them active Do you want to proceed and install the drivers Cn eme Click Yes to continue CONNECTING THE DRIVE AND GETTING STARTED 7 MY PASSPORT FOR MAC USER MANUAL 7 Type the password that you normally use to access the computer in the Password box and click OK j WD TURBO Installer requires that you type acl your password Name My Desktop b Details Ce 8 When the installation completes click Yes to restart the computer 5 Installing TURBO drivers was successful i WD recommends that you restart Do you want to restart now C wo mee 9 After the computer restarts the My Passport icon on the desktop looks like this pu PASSO Your My Passport drive is now ready to use as an enhanced performance external storage device You can further enhance its performance by installing the WD Security and WD Drive Utilities software that is also on the drive Installing the WD Security Software To install the WD Security software 1 Double click the My Passport icon and then double click the dmg file on the screen that displays G00 bh MyPassport OI a My_Passport Apps dmg CONNECTING THE DRIVE AND GETTING STARTED 8 MY PASSPORT FOR MAC USER MANUAL 2 Drag the WD Security application to the alias Applications folder on the screen that displays
11. Windows computers go to the Start menu and select Windows Update Disk Drive Format Your My Passport for Mac drive is formatted as a single HFS J partition for compatibility with Mac OS X operating systems If you want to use the drive with a Windows computer see Reformatting the Drive on page 26 and Troubleshooting on page 27 Physical Description As shown in Figure 2 the My Passport for Mac drive has e A power activity LED e A USB 2 0 interface port a USB 2 0 Interface Port es Power Activity LED Figure 2 My Passport for Mac Drive Power Activity LED The power activity LED shows the drive s power state as follows LED Appearance Power State Activity On steady Idle Fast flashing approximately 3 times per second Activity Slow flashing approximately every 2 5 seconds System standby USB 2 0 Interface Hi Speed USB 2 0 supports data transfer rates up to 480 Mb s USB 2 0 is backward compatible with USB 1 1 Connection to a USB 1 1 port transfers data at USB 1 1 speed up to 12 Mb s Registering the Drive Always register your My Passport drive to get the latest updates and special offers You can easily register your drive online at http register wdc com ABOUT YOUR WD DRIVE 3 MY PASSPORT FOR MAC USER MANUAL Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation Rough handling shock or vibration c
12. ies 29 ICES 003 NMB 003 Statement kk kK KK KK KK KK KK KK KK KK KK KK KK KK KK KK KK kk 29 Safety Compliance lt 4 seek b E k 0 2 204 RE DERE ala b W A Ee eee du 29 CE Compliance For Europe 2 as a ala ak k aa a a aa a lk a aa al Ga l i a dll n and aa Z ka 29 KC Notice Republic of Korea only kk kk kK kK kK kK KK KK KI KK KK KK KK KK KK KK KIR 30 Environmental Compliance China kk kk kk kk kk kK KK KK KK KK KK KK KK KK KK KK kk 30 Daya 2 z o gt gt o x_B5XDZ ZpZJXXXxXr ga mm Eus B Rep Ras 30 Obtaining Service is rescue eed RR ea e Ree n gx a cR RC DDR ER OR UR ROCA nn 30 Limited Warranty eem HH dee a er ey 31 GNU General Public License GPL kk kk kk nk kk kk kk kak kk kk kk kk kk lk kk kk ka 31 index se a an n 32 TABLE OF CONTENTS iv MY PASSPORT FOR MAC USER MANUAL About Your WD Drive Welcome to your My Passport for Mac ultra portable hard drive an elegant high capacity storage solution for all the chapters of your digital life This chapter includes the following topics Features Kit Contents Optional Accessories Operating System Compatibility Disk Drive Format Physical Description Registering the Drive Handling Precautions Features Major features of the My Passport for Mac drive include Smaller sleeker more streamlined design We ve designed a smaller high quality integrated USB hard drive ins
13. occurring before WD receives the Product or c is attributable to misuse improper installation alteration including removing or obliterating labels and opening or removing external enclosures unless the product is on the list of limited user serviceable products and the specific alteration is within the scope of the applicable instructions as found at support wdc com accident or mishandling while in the possession of someone other than WD Subject to the limitations specified above your sole and exclusive warranty shall be during the period of warranty specified above and at WD s option the repair or replacement of the Product The foregoing limited warranty is WD s sole warranty and is applicable only to products sold as new The remedies provided herein are in lieu of a any and all other remedies and warranties whether expressed implied or statutory including but not limited to any implied warranty of merchantability or fitness for a particular purpose and b any and all obligations and liabilities of WD for damages including but not limited to accidental consequential or special damages or any financial loss lost profits or expenses or lost data arising out of or in connection with the purchase use or performance of the Product even if WD has been advised of the possibility of such damages In the United States some states do not allow exclusion or limitations of incidental or consequential damages so the limitations abo
14. ARRANTY INFORMATION 29 MY PASSPORT FOR MAC USER MANUAL KC Notice Republic of Korea only 738 AERE SEE B 377 TINEA 3D ATTA ENTE OB 8E EAD AAAS ASA o gz spo isa e o ASST Va Environmental Compliance China AA 2 VI JER JEK WEAK D MERE Zi FF JUR ITE A BBE Hf K E 751i A MEX Bw Pb Hg Cd i C 3E ART Cr VI PBB PBDE WIE 4 Q O O O O O WE A8 4 pcs Q O O O O O JiiJ k amp 4 pes O O O O O Oo te BES EAE it O O O O O O Jit Q O O O O O PCBA O O Oo O O TERIS A X Oo O Oo O O OH USB l i O O O O O O EMI Ji i Oo Oo O O O O BATE N Ik Oo O Q O O O O d I BETI WE DE CRIT J A TS CHER TU Ta SES SJ T11363 2006 FM JI Xu fJ BEBE DLP o X dex Vet eti EA DLE a BODE PI A ST T11363 2006 EJ HI KREE CHEER ARM TT fie s EE SE Do an oa X HI Hab EIE P BORTERURE D Warranty Information Obtaining Service WD values your business and always attempts to provide you the very best of service If this Product requires maintenance either contact the dealer from whom you originally purchased the Product or visit our product support website at support wdc com for information on how to obtain service or a Return Material Authorization RMA If it is determined that the Product may be defective you will be given an RMA number and instructions for Product return An unauthorized return i e one for which an RMA number has not been issued will
15. D Security and WD Drive Utilities software included on the drive USB Micro Cable My Passport for Mac Quick Install Guide Ultra Portable Hard Drive Figure 1 My Passport for Mac Drive Kit Contents Optional Accessories You can use the following accessories with the My Passport drive e A special USB cable that might be needed for computers with limited bus power e Replacement or additional USB cables For information about optional accessories for this product visit US www shopwd com or www wdstore com Canada www shopwd ca or www wdstore ca Europe www shopwd eu or www wdstore eu All others Contact WD Technical Support in your region For a list of Technical Support contacts visit support wdc com and see Knowledge Base answer ID 1048 Operating System Compatibility Your My Passport for Mac drive is compatible with the following operating systems Mac OS X Windows Leopard e Windows XP e Snow Leopard e Windows Vista e Lion e Windows 7 The WD Security and WD Drive Utilities software is compatible with the following operating systems Mac OS X Leopard e Snow Leopard e Lion ABOUT YOUR WD DRIVE 2 MY PASSPORT FOR MAC USER MANUAL Compatibility can vary depending on hardware configuration and operating system For highest performance and reliability always install the latest updates and service pack SP On Mac computers go to the Apple menu and select Software Update On
16. G AND CUSTOMIZING THE DRIVE 23 MY PASSPORT FOR MAC USER MANUAL Registering the Drive WD Drive Utilities uses your computer s Internet connection to register your drive Registering the drive provides free technical support during the warranty period and keeps you up to date on the latest WD products To register your drive 1 Make sure that your computer is connected to the Internet 2 Click Go gt Applications gt WD Drive Utilities to display the WD Drive Utilities screen see Figure 4 on page 18 3 If you have more than one supported My Passport drive connected to your computer select the one that you want to register 4 Click Registration to display the Registration dialog Registration ftware update ort First name Last name E mail address Required Field Preferred language f English Hj WD privacy policy Register Drive 5 Onthe Registration dialog a Type your first name in the First name box Type your last name in the Last name box Type your e mail address in the E mail address box Select your language in the Preferred language box oo0c Select or clear the Yes want to receive communication check box to specify whether you want to receive e mail notifications about software updates product enhancements and price discount opportunities f Click Register Drive MANAGING AND CUSTOMIZING THE DRIVE 24 MY PASSPORT F
17. My Passport For Mac Ultra Portable Hard Drive User Manual iu al o pe fe a t o Western Digital WD Service and Support Should you encounter any problem please give us an opportunity to address it before returning this product Most technical support questions can be answered through our knowledge base or e mail support service at support wdc com If the answer is not available or if you prefer please contact WD at the best telephone number shown below Your product includes 30 days of free telephone support during the warranty period This 30 day period starts on the date of your first telephone contact with WD Technical Support E mail support is free for the entire warranty period and our extensive knowledge base is available 24 7 To help us keep you informed of new features and services remember to register your product online at http register wdc com Accessing Online Support Visit our product support website at support wdc com and choose from these topics Downloads Download drivers software and updates for your WD product Registration Register your WD product to get the latest updates and special offers e Warranty amp RMA Services Get warranty product replacement RMA RMA status and data recovery information e Knowledge Base Search by keyword phrase or answer ID e nstallation Get online installation help for your WD product or software Contacting
18. NECTING THE DRIVE AND GETTING STARTED 10 MY PASSPORT FOR MAC USER MANUAL 4 Read the license agreement and click Accept to continue and display the WD Drive Utilities screen My Passport 465 8 GB My Passport EE Perform a SMART Self Monitoring Analysis and Reporting Technology status check to predict a potential drive failure This status check completes within a second or two SMART Status jJ SI Ti tg dde Perform a quick drive self test This test typically takes up to 2 minutes to complete LE Drive Erase M Perform a full media scan to detect bad sectors This test could take hours for large drives A Registration Complete Drive Test 5 See Managing and Customizing the Drive on page 18 CONNECTING THE DRIVE AND GETTING STARTED 11 MY PASSPORT FOR MAC USER MANUAL Locking and Unlocking the Drive This chapter includes the following topics Password Protecting the Drive Unlocking the Drive Changing Your Password Turning Off the Drive Lock Feature Password Protecting the Drive You should password protect your drive if you are worried that someone else will gain access to your drive and you do not want them to see your files on the drive CAUTION WD Security uses your password to electronically lock and unlock your drive If you forget your password you will not be able to access the data that is on your drive or wr
19. OR MAC USER MANUAL Managing and Customizing the Drive This chapter includes the following topics Checking Drive Health Setting the Drive Sleep Timer Erasing the Drive Registering the Drive Safely Dismounting the Drive Restoring the WD Software and Disk Image The WD Drive Utilities software see Figure 4 makes it easy for you to manage and customize your drive for the best possible performance e Diagnostics Run diagnostics and status checks to make sure your drive is working properly e Sleep Timer Turn your drive off during extended periods of inactivity to conserve power and extend the life of the drive e Drive Erase Erase all of the data on the drive including your password if you have one Registration Register your drive to receive free technical support during the warranty period and find out about software updates product enhancements and price discount opportunities w My Passport 465 8 GB My Passport Diagnostics Perform a SMART Self Monitoring Analysis and Reporting Technology status check to predict a potential drive failure This status check completes within a second or two SMART Status Perform a quick drive self test This test typically takes up to 2 minutes to complete Sleep Timer AY xu Drive Erase Quick Drive Test Perform a full media scan to detect bad sectors This test could take hours for large drives
20. OR MAC USER MANUAL Safely Dismounting the Drive CAUTION To prevent data loss close all active windows and applications before shutting down or disconnecting the drive Use the My Passport icon to safely dismount the drive 1 Right or control click the My Passport icon on the desktop and select Eject MY PASSPORT Open Eject deir ai ii Get Info Duplicate Make Alias Copy MY PASSPORT Clean Up Selection Label x na u u u More You might hear the drive power down 2 Wait for the drive icon to disappear from the desktop before disconnecting the drive Restoring the WD Software and Disk Image In addition to deleting all of the data on your My Passport drive erasing or reformatting the drive also removes the WD Security and WD Drive Utilities software and all of the support files utilities and user manual files If you ever need to remove and reinstall the WD software on your computer or move the drive to another computer and install the software there you will need to restore the WD software and disk image on your My Passport drive To do this after you have erased or reformatted the drive go to support wdc com and see Knowledge Base answer ID 6743 MANAGING AND CUSTOMIZING THE DRIVE 25 MY PASSPORT STUDIO USER MANUAL Using the Drive with Windows The My Passport drive is formatted as a single HFS J partition for compatibility with Mac OS X operating systems To use the dri
21. WD Technical Support When contacting WD for support have your WD product serial number system hardware and System software versions available North America Asia Pacific English 800 ASK 4WDC Australia 1 800 42 9861 800 275 4932 China 800 820 6682 65 62430496 Spanish 800 832 4778 Hong Kong 800 6008 6008 India 1 800 11 9393 MNTL 1 800 200 5789 Reliance 011 26384700 Pilot Line Europe toll free 00800 ASK4 WDEU Indonesia 803 852 9439 00800 27549338 Japan 00 531 650442 Korea 02 703 6550 Europe 31 880062100 Malaysia 800 6008 6008 1 800 88 1908 65 62430496 Middle East 31 880062100 Philippines 1 800 1441 0159 Africa 31 880062100 Singapore 800 6008 6008 800 608 6008 65 62430496 Taiwan 800 6008 6008 65 62430496 Toll free number is available in the following countries Austria Belgium Denmark France Germany Ireland Italy Netherlands Norway Spain Sweden Switzerland United Kingdom MY PASSPORT FOR MAC USER MANUAL Table of Contents WD Service and Support se a aa aa aya 0c tee ii Accessing Online Support 0 al kall ak k l ee eee ii Contacting WD Technical Support 2 2 kk kk kk kk kk kk kk tee ji About Your WD Drive sssss kk kk kk kk kk kk kk kk kk ak ak ak ak ka kk kk kk ka 1 BU c r 1 Miseni c PEUT 2 Optional Accessories i kk kk kk kk kk kk kk kK KK kk kk sh 2 Operating System Compatibility Js kk lak kk eee 2 Disk Drive Format ay xe kaka ia la e c
22. an damaged drives Always observe the following precautions when unpacking and installing your external storage product e Do not drop or jolt the drive Do not move the drive during activity ABOUT YOUR WD DRIVE 4 MY PASSPORT FOR MAC USER MANUAL Connecting the Drive and Getting Started This chapter provides instructions for connecting the drive to your computer and installing the WD software It includes the following topics Connecting the Drive Enhancing Performance with WD TURBO Installing the WD Security Software Installing the WD Drive Utilities Software Connecting the Drive To connect the My Passport drive to your Mac computer 1 Turn on your computer 2 Connect the My Passport drive to your computer as shown in Figure 3 3 Verify that the My Passport icon displays on your desktop pu PASSPORTI Figure 3 Connecting the My Passport Drive CONNECTING THE DRIVE AND GETTING STARTED 5 MY PASSPORT FOR MAC USER MANUAL 4 The first time you connect your My Passport drive to your computer a message asks if you want to use the drive to back up with Time Machine Do you want to use MY PASSPORT to back up with Time Mo Machine Time Machine keeps an up to date copy of everything on your Mac It not only keeps a spare copy of every file it remembers how your system looked so you can revisit your Mac as it appeared in the past Cancel Use as Backup Disk
23. ata if you erase your drive b Click the I understand check box to signify that you accept the risk c Click Erase Drive MANAGING AND CUSTOMIZING THE DRIVE 21 MY PASSPORT FOR MAC USER MANUAL After the drive erase operation completes go to support wdc com and see Knowledge Base answer ID 6743 for information about downloading and restoring the WD software and disk image on your My Passport drive Note Erasing your drive also removes your password lf you used a password to protect your drive you will need to re create it after restoring the WD software and disk image See Password Protecting the Drive on page 12 Using the WD Drive Unlock Utility To erase your My Passport when the drive is locked and you have forgotten or lost your password 1 Double click the WD Unlocker virtual CD icon on your desktop WD Unlocker 2 Double click the WD DriveUnlock application on the screen that displays OO O X WDUnleckr 0O Name My Passport Serial WX91A11H6252 Size 500 1 GB Your My Passport drive is locked To unlock your drive please enter the drive password below Password a gt Password hint Unlock Drive 3 Make five attempts to unlock the drive by a Typing a password in the Password box b Clicking Unlock Drive MANAGING AND CUSTOMIZING THE DRIVE 22 MY PASSPORT FOR MAC USER MANUAL 4 The fifth invalid password attempt displays the too ma
24. be returned to you at your expense Authorized returns must be shipped in an approved shipping container prepaid and insured to the address provided on your return paperwork Your original box and packaging materials should be kept for storing or shipping your WD product To conclusively establish the period of warranty check the warranty expiration serial number required via support wdc com WD shall have no liability for lost data regardless of the cause recovery of lost data or data contained in any Product placed in its possession COMPLIANCE AND WARRANTY INFORMATION 30 MY PASSPORT FOR MAC USER MANUAL Limited Warranty WD warrants that the Product in the course of its normal use will for the term defined below be free from defects in material and workmanship and will conform to WD s specification therefor The term of your limited warranty depends on the country in which your Product was purchased The term of your limited warranty is for 2 years in the North South and Central America region 2 years in the Europe the Middle East and Africa region and 3 years in the Asia Pacific region unless otherwise required by law The term of your limited warranty period shall commence on the purchase date appearing on your purchase receipt WD shall have no liability for any Product returned if WD determines that the Product was stolen from WD or that the asserted defect a is not present b cannot reasonably be rectified because of damage
25. c com and search our knowledge base for more help Installing Partitioning and Formatting the Drive How to Answer ID Partition and format a WD drive on Windows 7 Vista XP 2000 and Mac OSX 3865 a Reformat from Mac GPT to Windows XP NTFS 3645 a Reformat the drive from Mac GPT to Windows 7 or Vista NTFS format 3647 u Obtain and reinstall the original software included with this product 1425 Format a WD hard drive in FAT32 for use in both Windows and MAC OSX 291 The FAT32 file system has a maximum individual file size of 4 GB and cannot create par titions larger than 32 GB in Windows To create partitions larger than 32 GB in FAT32 when reformatting the drive download the External USB FireWire FAT32 Formatting Util ity from http support wdc com product download Windows users can avoid these size limitation by formatting the drive to NTFS using either the Windows Disk Management utility or similar third party software For further details see e Answer ID 291 at http support wdc com e Article IDs 314463 and 184006 at support microsoft com e The appropriate third party software documentation or support organization Frequently Asked Questions Q How do I determine whether or not my system supports USB 2 0 A Refer to your USB card documentation or contact your USB card manufacturer Note f your USB 2 0 controller is built into the system motherboard be sure to install the appropriate chipset support for you
26. chnology status check to predict a potential drive failure This status check completes within a second or bwo SMART Status Perform a quick drive self test This test typically takes up to 2 minutes to complete Quick Drive Test Perform a full media scan to detect bad sectors This test could take hours for large drives Complete Drive Test 4 On Setting the Drive Sleep Timer the Diagnostics dialog click the button for the test that you want to run SMART Status Quick Drive Test Complete Drive Test The drive sleep timer turns off the power to your drive after a certain period of inactivity to conserve power and minimize long term wear on the drive To set the inactivity period for the drive 1 Click Go gt Applications gt WD Drive Utilities to display the WD Drive Utilities screen see Figure 4 on page 18 2 If you have more than one supported My Passport drive connected to your computer select the one that you want to set 3 Click Sleep Timer to display the Sleep Timer dialog Sleep Timer Setthe amount of idle time before your drive goes into sleep mode Note OS settings might override this setting Sleep Timer After 10 minutes iZ Set Timer MANAGING AND CUSTOMIZING THE DRIVE 20 MY PASSPORT FOR MAC USER MANUAL 4 On the Sleep Timer dialog a Inthe Sleep Timer box select the inactivity time interval at which you want to turn off the drive
27. d to your computer To unlock the drive 1 If you do not see the Unlock Drive dialog click either e Go gt Applications gt WD Security e Go gt Applications gt WD Drive Utilities 2 If you have more than one supported My Passport drive connected to your computer select the one that is locked to display the Unlock Drive dialog 3 Onthe Unlock Drive dialog a Type your password in the Password box b Click Unlock Drive LOCKING AND UNLOCKING THE DRIVE 14 MY PASSPORT FOR MAC USER MANUAL Unlocking the Drive with the WD Drive Unlock Utility Whenever you connect your password protected drive to a computer that does not have the WD Security or WD Drive Utilities software installed you can use the WD Drive Unlock utility to unlock the drive there The Drive Unlock utility is on a virtual CD drive that appears on your desktop display To unlock the drive 1 Double click the WD Unlocker virtual CD icon on your desktop WD Unlocker 2 Double click the Drive Unlock application on the screen that displays 3 eoo WD 2 WD Drive Unlock app X The WD Drive Unlock utility screen displays 9 i Name My Passport Serial WX91A11H6252 Size 500 1 GB Your My Passport drive is locked To unlock your drive please enter the drive password below Password Leal gt Password hint Unlock Drive On the WD Drive Unlock utility screen Type your password in the Pa
28. e auto unlock for check box you will have to type your password to unlock the drive whenever e You shut down and restart your computer You disconnect and reconnect the drive to your computer e Your computer exits the sleep mode You will have to do this even if you do not have the WD Security software installed on your computer In each case WD Security replaces the desktop icon for your My Passport drive with the WD Unlocker virtual CD VCD icon WD Unlocker LOCKING AND UNLOCKING THE DRIVE 13 MY PASSPORT FOR MAC USER MANUAL The WD Unlocker virtual VCD provides the WD Drive Unlock utility that you can use to unlock the drive Or you can use either the WD Security or the WD Drive Utilities application to unlock the drive Unlocking the Drive with WD Security or WD Drive Utilities Whenever you shut down and restart your computer or disconnect and reconnect the drive to your computer starting either the WD Security or WD Drive Utilities application displays the Unlock Drive dialog neck Drive To continue you must unlock your My Passport drive Please provide your password Password as gt Password hint Unlock Drive This happens either e Automatically if you only have the one locked My Passport drive connected to your computer e When you select the locked drive on either the WD Security or WD Drive Utilities screen if you have more than one supported My Passport drive connecte
29. ide a stylish package in a variety of fun colors WD Security software Gain peace of mind knowing that your data is protected from unauthorized access or theft with password protection and 256 bit hardware based encryption WD Drive Utilities software Keep your drive performing at its best by running diagnostics managing the power settings and more USB 2 0 interface A simple connection that offers convenience and compatibility among multiple computers Power miser My Passport portable drives are designed to save energy WD GreenPower Technology lowers internal drive power consumption by up to 30 a sleep mode reduces power during idle times and a power saving feature turns the drive on and off with your computer Planet friendly We designed a small box from recycled materials to minimize waste We encourage you to recycle it Ready to plug and play with Mac computers HFS J formatted for compatibility with Mac OS X operating systems Important For the latest WD product information and news visit our website at www westerndigital com For the latest software firmware and product documentation and information go to htip support wdc com downloads ABOUT YOUR WD DRIVE 1 MY PASSPORT FOR MAC USER MANUAL Kit Contents As shown in Figure 1 your My Passport for Mac disk drive kit includes the following e My Passport for Mac ultra portable hard drive e USB micro cable e Quick Install Guide e W
30. is not recognized correctly unless USB 2 0 root hub and host controller drivers are installed Contact the adapter card manufacturer for installation procedures Q Why won t my computer boot when I connect my USB drive to the computer before booting A Depending on your system configuration your computer may attempt to boot from your WD portable USB drive Refer to your system s motherboard BIOS setting documentation to disable this feature or visit support wdc com and see Knowledge Base answer ID 1201 For more information about booting from external drives refer to your system documentation or contact your system manufacturer TROUBLESHOOTING 28 MY PASSPORT FOR MAC USER MANUAL Compliance and Warranty Information This appendix includes the following topics Regulatory Compliance Environmental Compliance China Warranty Information Regulatory Compliance FCC Class B Information This device has been tested and found to comply with the limits of a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This unit generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equi
31. ite new data to it You will have to erase the drive before you can use it again Use the WD Security application to e Create a password e Change a password e Eliminate the need for a password To create a password and keep others from accessing the files on your drive 1 Click Go gt Applications gt WD Security to display the WD Security screen Set Security dialog OO Security aa My Passport 465 8 GB My Passport Set Security Security on this drive has not been enabled Secure your drive to keep others from accessing your files Choose a password 7 WARNING WD cannot retrieve your password If you forget your password you will permanently lose access to your data Verify password Password hint O tunderstand Enable auto unlock for user MYDESKTOP Save Security Settings 2 If you have more than one supported My Passport drive connected to your computer select the one that you want to create a password for 3 Type your password in the Choose a password box using up to 25 characters 4 Retype your password in the Verify password box LOCKING AND UNLOCKING THE DRIVE 12 MY PASSPORT FOR MAC USER MANUAL 5 Type a hint to help remember your password in the Password hint box 6 Select the Enable auto unlock for user check box if you want WD Security to remember your password for the selected drive on this computer Important If you selec
32. lt of a SMART status check is a pass or fail evaluation of the drive s condition Quick Drive Test Your My Passport drive has a built in Data Lifeguard diagnostic utility that tests the drive for error conditions The quick drive test checks the drive for major performance problems The result of a quick drive test is a pass or fail evaluation of the drive s condition Complete Drive Test The most comprehensive drive diagnostic is the complete drive test It methodically tests every sector for error conditions and inserts bad sector markers as required The best time to run the drive diagnostics and status checks is on a regular basis before you encounter any problems with your drive And because they are so fast running the quick SMART status check and the quick drive test provides a high level of assurance with minimal inconvenience Then run all three whenever you encounter disk error conditions when writing or accessing files To run drive diagnostics and status checks 1 Click Go Applications WD Drive Utilities to display the WD Drive Utilities screen see Figure 4 on page 18 If you have more than one supported My Passport drive connected to your computer select the one that you want to check MANAGING AND CUSTOMIZING THE DRIVE 19 MY PASSPORT FOR MAC USER MANUAL 3 Click Diagnostics to display the Diagnostics dialog f Diagnostics Perform a SMART Self Monitoring Analysis and Reporting Te
33. ny password attempts prompt LO WnDDriveUnlock Name My Passport Serial WX91A11H6252 Size 500 1 GB There were too many password recovery attempts To try again 1 Safely unplug your drive from the computer 2 Plug your drive into the computer If you cannot remember your password you may erase your drive which erases all data on the drive Erase Drive Exit 5 Click Erase Drive to display a warning about erasing all of the data on the drive Q Name My Passport Serial WX91A11H6252 Size 500 1 GB There were too many password recovery attempts Clicking Erase permanently erases all the data on your drive Please select understand below to acknowledge that reformatting your drive will delete all of the data on the drive and then click on Erase to continue I understand Erase Exit 6 Read the warning and select the understand check box to signify that you accept the risk 7 Click Erase After the drive erase operation completes go to support wdc com and see Knowledge Base answer ID 6743 for information about downloading and restoring the WD software and disk image on your My Passport drive Note Erasing your drive also removes your password If you still want to use a password to protect your drive you will need to re create it after restoring the WD software and disk image See Password Protecting the Drive on page 12 MANAGIN
34. pment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help Any changes or modifications not expressly approved by WD could void the user s authority to operate this equipment ICES 003 NMB 003 Statement Cet appareil num rique de la classe B est conforme a la norme ICES 003 du Canada This device complies with Canadian ICES 003 Class B Safety Compliance Approved for US and Canada CAN CSA C22 2 No 60950 1 UL 60950 1 Safety of Information Technology Equipment Approuv pour les Etats Unis et le Canada CAN CSA C22 2 No 60950 1 UL 60950 1 S ret d quipement de technologie de l information CE Compliance For Europe Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union including the EMC Directive 2004 108 EC and the Low Voltage Directive 2006 95 EC A Declaration of Conformity in accordance with the applicable directives has been made and is on file at Western Digital Europe COMPLIANCE AND W
35. r motherboard Refer to your motherboard or system manual for more information DO What happens when a USB 2 0 device is plugged into a USB 1 1 port or hub USB 2 0 is backward compatible with USB 1 1 When connected to a USB 1 1 port or hub a USB 2 0 device operates at the USB 1 1 full speed of up to 12 Mbps Why is the data transfer rate slow Your system may be operating at USB 1 1 speeds due to an incorrect driver installation of the USB 2 0 adapter card or a system that does not support USB 2 0 gt 9 If your system includes a PCI slot you can achieve Hi Speed USB transfer rates by installing a USB 2 0 PCI adapter card Contact the card manufacturer for installation procedures and more information Note f an additional external drive is connected to the WD product USB bandwidth is shared and may affect performance TROUBLESHOOTING 27 gt 9 gt 9 MY PASSPORT FOR MAC USER MANUAL Why does the drive not power up Be sure the drive is plugged in to a power source A special cable may be needed for computers with limited bus power For more information in the U S visit our website at store westerndigital com Qutside the U S contact WD Technical Support in your region Why is the drive not recognized under My Computer or on the computer desktop If your system has a USB 2 0 PCI adapter card be sure that its drivers are installed before connecting your WD USB 2 0 external storage product The drive
36. ssword box Select the Enable auto unlock for user check box if you want WD Drive Unlock to remember your password on this computer Click Unlock Drive d Atthe Your drive is now unlocked prompt click Exit to close the WD Drive Unlock utility screen LOCKING AND UNLOCKING THE DRIVE 15 MY PASSPORT FOR MAC USER MANUAL Ghanging Your Password To change your password 1 Click Go gt Applications gt WD Security to display the WD Security screen Change Security dialog 000 WD Security My Passport 465 8 GB My Passport Security on this drive has been Remove security enabled Enable auto unlock for user To change your current security MYDESKTOP settings please enter your password Change Password below Password b Password hint Update Security Settings 2 If you have more than one supported My Passport drive connected to your computer select the one with the password that you want to change Type your current password in the Password box Select the Change password option Type your new password in the Choose a password box using up to 25 characters Retype your new password in the Verify password box Type a hint to help remember your new password in the Password hint box g N mm Select or clear the Enable auto unlock for user check box to signify whether you want WD Security to remember your new password for the selected drive on this computer 9 Click Update Security Settings
37. t the Enable auto unlock for user check box the first time you restart your computer or disconnect and reconnect the drive after creating a password your operating system requests permission to allow the WD Security software to access your password WDSecurityHelper app wants to use your u d confidential information stored in A WX40A7953701 in your keychain The authenticity of WDSecurityHelper app cannot be verified Do you want to allow access to this item b Details 0 Always Allow Deny Alow Click Always Allow to avoid this dialog in the future 7 Read the warning about the possibility of data loss if you forget your password Click the I understand check box to signify that you accept the risk 9 Click Save Security Settings to save your password and enable hardware encryption for your drive CAUTION After creating a password the drive remains unlocked for as long as you continue your current work session Then WD Security Locks the drive when you shut down your computer disconnect your drive or your computer goes into the sleep mode Requires you to type your password to unlock the drive when you restart your computer or reconnect your drive UNLESS you selected the Enable auto unlock for user check box when you created your password Unlocking the Drive After you have created a password to keep others from accessing the files on your drive unless you selected the Enabl
38. ve may not apply to you This warranty gives you specific legal rights and you may also have other rights which vary from state to state GNU General Public License GPL Firmware incorporated into this product may include third party copyrighted software licensed under the GPL or Lesser General Public License LGPL collectively GPL Software and not Western Digital s End User License Agreement In accordance with the GPL if applicable 1 the source code for the GPL Software may be downloaded at no charge from hitp support wdc com download gp or obtained on CD for a nominal charge from http support wdc com download gpl or by calling Customer Support within three years of the date of purchase 2 you may re use re distribute and modify the GPL Software 3 with respect solely to the GPL Software no warranty is provided to the extent permitted by applicable law and 4 a copy of the GPL is included herewith may be obtained at hitp www gnu org and may also be found at http support wdc com download gpl Modification of or tampering with the Software including but not limited to any Open Source Software is solely at your own risk Western Digital is not responsible for any such modification or tampering Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital COMPLIANCE AND WARRANTY INFORMATION 31 Index A Accessories optional 2
39. ve on Windows computers you must reformat it to a single NTFS partition This chapter includes the following topics Reformatting the Drive Restoring the WD Software and Disk Image Reformatting the Drive CAUTION Reformatting the drive erases all its contents If you have already saved files on the drive be sure to back them up before reformatting it Go to support wdc com and refer to Knowledge Base answer ID 3865 for information about reformatting the drive See Troubleshooting on page 27 for more information about reformatting a drive Restoring the WD Software and Disk Image In addition to deleting all of the data on your My Passport drive reformatting the drive also removes the WD Security and WD Drive Utilities software and all of the support files utilities online help and user manual files These applications are not currently available for Windows computers If you want to have similar capabilities and features as the WD Security and WD Drive Utilities on your Windows computer go to support wdc com and refer to Knowledge Base answer ID 6739 for more information USING THE DRIVE WITH WINDOWS 26 MY PASSPORT FOR MAC USER MANUAL Troubleshooting This chapter includes the following topics Installing Partitioning and Formatting the Drive Frequently Asked Questions If you have problems installing or using this product refer to this troubleshooting section or visit our support Web site at support wd
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