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User Manual - Jive Communications, Inc.

1. All phones Enter 2 One phone Enter 1 and enter the number you want to add as a remote destination followed by Make a call from your mobile phone See Placing a Call Additional Options page 16 Turn off Mobile Connect from vour mobile phone Dial vour assigned Mobile Voice access number Enter vour mobile phone number if requested and PIN Press 3 to disable Mobile Connect Choose whether to turn Mobile Connect off for all configured phones or just one E DO ON gt All phones Enter 2 One phone Enter 1 and enter the number you want to remove as a remote destination followed by Turn on or off Mobile Connect access to all your remote destinations from your desk phone 1 Press Mobility to display the current remote destination status Enabled or Disabled 2 Press Select to change the status 3 Press Exit 42 OL 22336 01 Advanced Call Handling Tips e When calling Mobile Voice Access you must enter the number you are calling and your PIN if any of the following are true The number you are calling from is not one of your remote destinations The number is blocked by you or your carrier shown as Unknown Number The number is not accurately matched in the Unified CM database for example if your number is 510 666 9999 but it is listed as 666 9999 in the database or your number is 408 999 6666 but it is entered as 1 408 999 6666 in
2. Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your network to connect to the call Direct and store an active call at a directed call park number 1 During a call press Transfer 2 Select a speed dial number assigned to a directed call park number or dial the number 3 Press Transfer again to finish storing the number Retrieve a parked call from a directed call park number From anv Cisco Unified IP Phone in vour network enter the park retrieval prefix and dial the directed call park number or after entering the park retrieval prefix select the speed dial for the directed call park number to connect to the call Tip You have a limited time to retrieve a parked call before it reverts to ringing at the original number See your system administrator for details 32 OL 22336 01 Advanced Call Handling Logging Out of Hunt Groups If your organization receives a large number of incoming calls you might be a member of a hunt group A hunt group includes a series of directory numbers that share the incoming call load When the first directory number in the hunt group is busy the system hunts for the next available directory number in the group and directs the call to that phone When you are away from your phone you can prevent hunt group calls from ringing your phone by logging out of hunt groups If you want to Then Log out of hunt groups to Pres
3. Tips SCCP phones only To view the complete call record of a multiparty call for example of call that has been forwarded or transferred to you highlight the call record and press Details The Details record shows two entries for each missed or received multiparty call The entries are listed in reverse chronological order The first logged entry is the name number of the last completed call of a multiparty call received on your phone The second logged entry is the name number of the first completed call of a multiparty call received on your phone Your phone might be set up for international call logging which is indicated by a symbol on the call logs redial or call directory entries See your system administrator for more information Directory Dialing Depending on configuration your phone can provide corporate and personal directory features Corporate Directory Corporate contacts that you can access on your phone Your system administrator sets up and maintains your Corporate Directory Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 53 e Personal Directory If available personal contacts and associated speed dial codes that you can configure and access from your phone and Cisco Unified CM User Options web pages Personal Directory comprises the Personal Address Book PAB and Fast Dials PABisa directory of your personal contacts Fast
4. You can dial on hook without a dial tone pre dial To pre dial enter a number then go off hook by lifting the handset and press Dial When you pre dial your phone tries to anticipate the number you are dialing by displaying matching numbers if available from your Placed Calls log This is called Auto Dial To call a number displayed with Auto Dial scroll to it press Dial and go off hook If you make a mistake while dialing press lt lt to erase digits If parties on a call hear a beep tone the call might be monitored or recorded Ask your system administrator for more information Your phone might be set up for international call logging which is indicated by a symbol on the call logs redial or call directory entries See your system administrator for more information Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 15 Placing a Call Additional Options You can place calls using special features and services that might be available on your phone See your system administrator for more information about these additional options If you want to Then For more information see Dial from a corporate directory on your personal computer using Cisco WebDialer 1 Open a web browser and go to a WebDialer enabled corporate directory 2 Click the number that you want to dial Using Cisco WebDialer page 69 Use CallBack to receive
5. menu z Select a menu item Press to highlight a menu item then press Select You can also press the number on the keypad that corresponds to the number for the menu item Go back one level in a menu Press Exit Note that if you press Exit from the top level of a menu the menu will close Close a menu and return to Press Exit one or more times until the menu closes or press B the Applications menu Exit the Applications menu Press B or Exit Tip After you press the LED turns green and stays lit while you are using the Applications menus If you depart from an application without pressing or Exit for example to answer a new call the phone screen display may change but the B button stays green If you press again the application that you were using resumes at the point when it was interrupted Accessing the Help System on Your Phone The Cisco Unified IP Phone 7906G and 7911G provide a comprehensive online help system To view the phone help press B and choose Help Understanding Feature Availabilitv Depending on vour phone svstem configuration features included in this Phone Guide might not be available to you or might work differently on your phone Contact your support desk or system administrator for information about feature operation or availability 12 OL 22336 01 An Overview of Your Phone Understanding SIP vs SCCP Your phone can be configured to work with one of two signal
6. This capability is a change with this release If the Play Secure Indication Tone option is disabled False no tone is played e Nonprotected call The phone does not have a Protected Device status in Unified CM No secure or nonsecure indication tone is played e Non secure call The phone is not protected on the Unified CM server and the call status is nonsecure For more information see your system administrator If you want to Then Check the security levelofa Look for a security icon in the top right corner of the call activity area call or conference next to the call duration timer i i Authenticated call or conference B Encrypted call or conference m Non secure call or conference 36 OL 22336 01 If you want to Advanced Call Handling Then Verify that the phone connection call status is secure Listen for a secure indication tone at the beginning of the call e Secure call status If the phone is protected the Play Secure Indication Tone is enabled and the call status is secure a secure indication tone plays on the protected phone at the beginning of a call three long beeps with pauses The lock icon is also present to indicate that the call is secure e Nonsecure call status If the phone is protected the Play Secure Indication Tone is enabled and the call status is nonsecure a nonsecure indication tone plays on the protected phone at the beginning ofa
7. mobile phone See Answering a Call page 18 Switch an in progress call between your desk phone and mobile phone See Switching an In Progress Call to Another Phone page 20 Put a call that has been picked up on your mobile phone on hold 1 Press the Enterprise Hold name may vary softkey The other party is placed on hold 2 Onyour mobile phone press the Resume name may vary softkey See Switching an In Progress Call to Another Phone page 20 Initiate a conference call on a call that has been picked up on a mobile phone 1 Press the Enterprise Conference name may vary softkey your mobile phone 2 Dial your enterprise access code for conferencing to initiate a new call The other party is placed on hold 3 Press the Enterprise Conference softkey to complete the conference set up and include both callers in the conference Connect to Mobile Voice Access 1 From any phone dial your assigned Mobile Voice Access number 2 Enter the number you are calling from if prompted and your PIN Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 4 If you want to Then Turn on Mobile Connect from your mobile phone 1 Dial your assigned Mobile Voice access number 2 Enter your mobile phone number if requested and PIN 3 Press 2 to enable Mobile Connect 4 Choose whether to turn Mobile Connect on for all configured phones or just one
8. page 65 Change the line text label Log in to your User Options web pages See Accessing Your User Options Web Pages page 59 Access your line text label settings See Controlling User Settings on the Web page 65 50 OL 22336 01 Using Call Logs and Directories Using Call Logs and Directories This section describes how you can use call logs and directories To access both features press and select Directories Using Call Logs Your phone maintains call logs Call logs contain records of your missed placed and received calls Your phone administrator determines whether missed calls are logged in your missed calls directory for a given line appearance on your phone If you want to Then View your call logs Press B and choose Directories gt Missed Calls Placed Calls or Received Calls Each stores up to 100 records To view a truncated listing highlight it and press EditDial Display details for a single call record 1 Press choose Directories gt Missed Calls Placed Calls or Received Calls Highlight a call record Press Details Doing so displays information such as called number calling number time of day and call duration for placed and received calls only Erase all call records in all logs Press B choose Directories then press Clear Erase all call records 1 Press choose Directories gt Missed Calls Placed Calls or Re
9. 59 Using Personal Directory on the Web The Personal Directory feature set that you can access on your computer consists of e A Personal Address Book PAB e Fast Dials e Cisco Unified Communications Manager Address Book Synchronizer N Note You can also access PAB and Fast Dials from your phone See Using Personal Directory on Your Phone page 55 Using Your Personal Address Book on the Web This section describes how to use your PAB from the User Options web pages If you want to Then do this after you log in Add a new PAB entry Choose User Options gt Personal Address Book Choose Add New Enter information for the entry Click Save Search for a PAB entry Choose User Options gt Personal Address Book Specify search information and click Find Edit a PAB entry Search for a PAB entry Click a name or nickname ery FI P BF FP SOD m Edit the entry as needed and click Save 60 OL 22336 01 If you want to Using the Cisco Unified CM User Options Web Pages Then do this after you log in Delete a PAB entry 1 Search for a PAB entry 2 Select one or more entries 3 Click Delete Selected Assign a line button for PAB Note Before you can assign a line button for PAB your system administrator must configure the phone to display services Contact your system administrator for more information 1 Choose User Options gt Device 2 Click Service URL 3 Cho
10. Hear a continuous tone interrupting your call You or the other party are receiving a call that must preempt the current call Hang up immediately to allow the higher priority call to ring through Tips e When you make or receive an MLPP enabled call you will hear special ring tones and call waiting tones that differ from the standard tones e If you enter an invalid MLPP access number a verbal announcement will alert you of the error 38 OL 22336 01 Advanced Call Handling e An MLPP enabled call retains its priority and preemptive status when you Put the call on hold Transfer the call Add the call to a three way conference Answer the call using PickUp e MLPP overrides the Do Not Disturb DND feature Using Cisco Extension Mobility Cisco Extension Mobility EM allows you to temporarily configure a Cisco Unified IP Phone as your own Once you log in to EM the phone adopts your user profile including your phone lines features established services and web based settings Your system administrator must configure EM for you The Cisco Extension Mobility ChangePIN feature allows you to change your PIN from your Cisco Unified IP Phone If you want to Then Log in to EM 1 Press and choose Services gt EM Service name can vary 2 Enter your user ID and PIN provided by your system administrator 3 If prompted select a device profile Log out of EM 1 Press and choose Services
11. OL 22336 01 Using the Cisco Unified CM User Options Web Pages Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone These phones are called remote destinations You can also define access lists to restrict or allow calls from certain numbers to be sent to your mobile phone If you want to Then do this after you log in Create an access list 9 soo FP WRN Choose User Options gt Mobility Settings gt Access Lists Click Add New Enter a name to identify the access list and a description optional Choose whether the access list will allow or block specified calls Click Save Click Add Member to add phone numbers or filters to the list Select an option from the Filter Mask drop down list box You can filter a directory number calls with restricted caller ID Not Available or calls with anonymous caller ID Private If you select a directory number from the Filter Mask drop down list box enter a phone number or filter in the DN Mask field You can use the following wild cards to define a filter X upper or lower case Matches a single digit For example 408555123X matches any number between 4085551230 and 4085551239 Matches any number of digits For example 408 matches any number starts with 408
12. Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 77 redirecting while ringing 18 31 reporting problems with 74 secure 35 storing and retrieving 32 transferring 21 viewing 10 21 Cisco Extension Mobility 39 Cisco Extension Mobility feature using 16 Cisco Unified IP Phone connecting 5 documentation for 1 feature configuration for 12 illustration 9 protocol 13 registering 7 SCCP 13 securing handset rest 7 SIP 13 troubleshooting 73 web based services for 64 Cisco WebDialer 69 Client Matter Code See CMC CMC 73 conference levels of security 35 secure 35 conference calls Meet Me 27 removing participants from 28 security level for 28 types of 25 viewing participants for 28 78 corporate directory dialing from web page 16 using on phone 54 D Details softkey viewing multiparty calls with 52 device configuration page 59 dialing options additional 16 basic 15 dialing options for 15 directory corporate 54 personal 55 using from web page 69 using on phone 51 DND 24 Do Not Disturb DND 24 documentation accessing 1 EM 39 encrypted calls 35 ending a call options 19 Extension Mobility 39 EM 39 external devices using 2 FAC 73 OL 22336 01 Fast Dials configuring from web page 56 using on phone 55 features availability of 12 Forced Authorization Code See FAC forwarding calls options for 23 G greeting 19 group call pickup 31 Group Listen 45 handset light str
13. Press the Volume button while the handset is in the cradle The new the phone ringer ringer volume is saved automatically Note Check with your system administrator to see if a minimum ringer volume setting was configured Change the way that the 1 Log in to your User Options web pages See the Accessing Your voice message light on your User Options Web Pages page 59 handset works 2 Choose Change the Message Waiting Lamp policy Access your message indicator settings See Controlling User Settings on the Web page 65 Note Typically the default system policy is to indicate a new voice message by displaying a steady light on the handset light strip Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 49 Customizing the Phone Screen You can adjust the characteristics of the phone screen If you want to Then Change the background image 1 Press B and choose Settings gt User Preferences gt Background Images Scroll through available images and press Select to choose an image Press Preview to see a larger view of the background image Press Exit to return to the selection menu Press Save to accept the new image or press Cancel Change the language on the phone screen Plo Fw NS Log in to your User Options web pages See Accessing Your User Options Web Pages page 59 Access your user settings See Controlling User Settings on the Web
14. See Using a Shared Line page 33 Want to use one extension for several phones Request a shared line This allows you to use one extension for your desk phone and lab phone for example See Using a Shared Line page 33 Share phones or office space with coworkers Consider using e Call Park to store and retrieve calls without using the transfer feature e Call Pickup to answer calls ringing on another phone e A shared line to view or join co workers calls e Cisco Extension Mobility to apply your phone number and user profile to a shared Cisco Unified IP Phone Ask your system administrator about these features and see e Advanced Call Handling page 29 e Using a Shared Line page 33 e Using Cisco Extension Mobility page 39 Want to temporarily apply your phone number and settings to a shared Cisco Unified IP Phone Ask your system administrator about the Cisco Extension Mobility service See Using Cisco Extension Mobility page 39 Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 71 72 OL 22336 01 Troubleshooting Your Phone Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone General Troubleshooting This section provides information to help you troubleshoot general problems with your phone For more information see your system administrator Symptom
15. Settings gt Network Configuration gt MAC address Note Ifyou have an Extension Mobility profile you can select your Extension Mobility logged in device from the Calling device menu e Do not display call confirmation If selected prompts WebDialer to suppress the Make Call page This page appears by default after you click a phone number in a WebDialer enabled online directory e Disable Auto Close If selected the call window does not close automatically after fifteen seconds 70 OL 22336 01 Understanding Additional Configuration Options Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features if appropriate This table provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment N Note You can locate Phone Guides and other documents listed in this table on the web http www cisco com en US products hw phones ps379 tsd products support series home html If you Then For more information Need to handle more calls on your phone line Ask your system administrator to configure your line to support more calls Talk to your system administrator or phone support team Work with or work as an administrative assistant Consider using a shared line
16. both enabled on your phone calls are forwarded and the caller does not hear a busy tone DND interaction with other types of calls includes e DND does not affect intercom calls or non intercom priority calls e If both DND and auto answer are enabled only intercom calls will be auto answered 24 OL 22336 01 Basic Call Handling e When you switch an in progress call from your mobile phone to Cisco Unified devices that share the same line Session Handoff the DND feature is disabled on the Cisco Unified devices The DND feature returns when the call ends If you want to Then Turn on DND Press DND Do Not Disturb displays on the status line and the ring tone is turned off Turn off DND Press the DND softkey or 1 Press B gt Device Configuration gt Call Preferences gt Do Not Disturb 2 Select No and then press Save Customize DND settings If your system administrator configured DND settings to appear on the User Options page follow these steps 1 Login to your User Options web pages See Accessing Your User Options Web Pages page 59 2 From the drop down menu choose User Options gt Device 3 You can set the following options Do Not Disturb Set to enable disable DND DND Option Choose either Call Reject to turn off all audible and visual notifications or Ringer Off to turn off only the ringer DND Incoming Call Alert applies to either DND opt
17. call six short beeps with brief pauses The play arrow icon is also present to indicate that the call is not secure For more information see your system administrator Determine if secure calls can be made in your company Contact your system administrator N Note There are interactions restrictions and limitations that affect how security features work on your phone For more information ask your system administrator N Note A device engaged in a call is either trusted or untrusted as determined by Cisco Lock or shield icons are not displaved on a Cisco Unified IP Phone screen when a call is to or from an untrusted device even though the call might be secure Tracing Suspicious Calls If vou are receiving suspicious or malicious calls vour svstem administrator can add the Malicious Call Identification MCID feature to vour phone This feature enables vou to identifv an active call as suspicious which initiates a series of automated tracking and notification messages If vou want to Then Notifv vour svstem administrator about a suspicious or harassing call Press MCID Your phone plays a tone and displays the message MCID successful Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 37 Prioritizing Critical Calls SCCP phones only In some specialized environments such as military or government offices you might need to
18. connect your phone you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle See the table below for instructions 1 Set the handset aside and pull the square plastic tab from the handset rest 2 Rotate the tab 180 degrees Slide the tab back into the handset rest An extension protrudes from the top of the rotated tab Return the handset to the handset rest Registering with TAPS After your phone is connected to the network your system administrator might ask you to auto register your phone using the Tool for Auto Registered Phones Support TAPS TAPS might be used either for a new phone or to replace an existing phone To register with TAPS pick up the handset enter the TAPS extension provided by your system administrator and follow the voice prompts You might need to enter your entire extension including the area code After your phone displays a confirmation message hang up The phone will restart Headset Support Although Cisco Systems performs limited internal testing of third party headsets for use with the Cisco Unified IP Phones Cisco does not certify or support products from headset or handset vendors Cisco recommends the use of good quality external devices for example headsets that are screened against unwanted radio frequency RF and audio frequency AF signals Depending on the quality of these devices and their proximity to other devices suc
19. make and receive urgent or critical calls If you have the need for this specialized call handling your system administrator can add Multilevel Precedence and Preemption MLPP to your phone Keep these terms in mind e Precedence indicates the priority associated with a call e Preemption is the process of ending an existing lower priority call while accepting a higher priority call that is sent to your phone If you Then Want to choose a priority precedence level for an outgoing call Contact your system administrator for a list of corresponding precedence numbers for calls Want to make a priority precedence call Enter the MLPP access number provided by your system administrator followed by the phone number Hear a special ring faster than usual or special call waiting tone You are receiving a priority precedence call An MLPP icon on your phone screen indicates the priority level of the call Want to view priority level of a call Look for an MLPP icon on your phone screen a Priority call Medium priority immediate call High priority flash call Highest priority flash override or Executive Override call al Higher priority calls are displayed at the top of your call list If you do not see an MLPP icon the priority level of the call is normal routine Want to accept a higher priority call Answer the call as usual If necessary end an active call first
20. mobile Handoff feature for example 74 See your system administrator for phone to a desk phone a list of access codes sharing the same line 2 Hang up the call on your mobile phone to disconnect the mobile Session Handoff phone but not the call 3 Press the Answer softkey on your desk phone within 10 seconds and start talking on the desk phone The number of seconds to answer the call on your desk phone is set by your system administrator The other Cisco Unified devices that share the same line display a Remote in Use message The number of seconds to resume the call depends on the configuration set by the system administrator Viewing Multiple Calls Understanding how multiple calls are displayed on your phone can help you organize your call handling efforts Your phone displays calls as follows for the highlighted line e Calls with the highest precedence and longest duration display at the top of the list e Calls of a similar type are grouped together For example calls that you have interacted with are grouped near the top and calls on hold are grouped last Transferring Calls Transfer redirects a connected call The target is the number to which you want to transfer the call If you want to Then Transfer a call without 1 From an active call press Transfer talking to the transfer 2 Enter the target number recipient l 3 Press Transfer again to complete the transfer or EndCall to cancel Note If
21. notification when a busy or ringing extension is available 1 Press CallBack while listening to the busy tone or ring sound 2 Hang up Your phone alerts you when the line is free 3 Place the call again Note The CallBack feature is disabled on a Call Chaperone user s Cisco Unified IP Phone when the calls are being chaperoned Your system administrator Make a priority precedence call SCCP phones only Enter the Multilevel Precedence and Preemption MLPP access number then enter a phone number Prioritizing Critical Calls page 38 Dial from a Personal Address Book PAB entry 1 Press B and select Directories gt Personal Directory to log in 2 Choose Personal Address Book and search for a listing e Using the Cisco Unified CM User Options Web Pages page 59 e Using Personal Directory on Your Phone page 55 Place a call using a billing or tracking code SCCP phones only 1 Dial a number 2 After the tone enter a client matter code CMC or a forced authorization code FAC Your system administrator Place a call using your Cisco Extension Mobility profile Log in to the Cisco Extension Mobility service on a phone Using Cisco Extension Mobility page 39 16 OL 22336 01 If you want to Then Basic Call Handling For more information see Make a call from a mobile phone using Mobile Voice Access 1 Obtain
22. phone number Click Save Delete a Fast Dial entry Search for a Fast Dial Select one or more entries Click Delete Selected N ajn FF VN m Assign a line button for Note Before you can assign a line button for Fast Dial your system Fast Dial administrator must configure the phone to display services Contact your system administrator for more information Choose User Options gt Device Click Service URL Choose the Fast Dial service from the Button drop down list box Click Save 1 2 3 4 Enter a phone label for the button 5 6 Click Reset and then click Restart to refresh the phone configuration You can now press the line button to access Fast Dial codes Tips e You can create up to 500 Fast Dial and PAB entries e You can create a new Fast Dial entry without using a PAB entry Such Fast Dial entries are labeled raw in the User Options pages and do not display a configurable text label Using the Address Book Synchronization Tool You can use the Address Book Synchronization Tool TABSynch to synchronize your existing Microsoft Windows Address Book if applicable with your PAB Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages Your system administrator can give you access to TABSynch and provide detailed instructions 62 OL 22336 01 Using the Cisco Unified CM User Options Web Pages Setting Up Sp
23. press AbbrDial Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 29 If you want to Then Use Abbreviated Dialing Off hook 1 Pick up the handset 2 Press the AbbrDial softkey and enter the abbreviated dial code using the keypad 3 Press the AbbrDial softkey again To use Off hook Abbreviated Dialing to conference a call 1 Press the Confrn softkey The user will hear dialtone 2 Follow steps 2 and 3 above 3 Press the Confrn softkey again To use Off hook Abbreviated Dialing to transfer a call 1 Press the Transfer softkey The user will hear dialtone 2 Follow steps 2 and 3 above 3 Press the Transfer softkey again To use Off hook Abbreviated Dialing while a call is on hold 1 Press the NewCall softkey 2 Follow steps 2 and 3 above Use Fast Dial 1 Create a Personal Address Book entry and assign a Fast Dials code See Using Personal Directory on the Web page 60 2 To place a call access the Fast Dial service on your phone See Using Personal Directory on Your Phone page 55 30 OL 22336 01 Advanced Call Handling Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a co worker s phone by redirecting the call to your phone You might use Call PickUp if you share call handling tasks with coworkers If you want to Then Answer a call that is ringing on another extens
24. the Web 63 Setting Up Phone Services on the Web 64 Controlling User Settings on the Web 65 Controlling Line Settings on the Web 65 Setting Up Phones and Access Lists for Mobile Connect 67 Using Cisco WebDialer 69 Understanding Additional Configuration Options 71 Troubleshooting Your Phone 73 General Troubleshooting 73 Viewing Phone Administration Data 74 Using the Quality Reporting Tool 74 Cisco One Year Limited Hardware Warranty Terms 75 Index 77 Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP vi OL 22336 01 Getting Started Using this Guide This guide provides you with an overview of the features available on your phone You can read it completely for a solid understanding of your phone s capabilities or refer to the table below for pointers to commonly used sections If you want to Then Review safety information See Safety and Performance Information page 2 Connect your phone See Connecting Your Phone page 5 Use your phone after it is installed Start with An Overview of Your Phone page 9 Learn about the phone buttons See Understanding Buttons and Hardware page 9 Make calls See Placing a Call Basic Options page 15 Put calls on hold See Using Hold and Resume page 19 Transfer calls See Transferring Calls page 21 Make conference calls See Making Conference Calls page 25 Set up sp
25. the handset or speaker depending on which device is in use In Group Listen and Monitor modes the volume adjustment is for the speaker and not the handset AS Note If you need to change the wideband setting for your handset for example if you change your handset press and choose Settings gt User Preferences gt Audio Preferences gt Wideband Handset If the Wideband Handset setting shows as dimmed then this setting is not user controllable Check with your system administrator to be sure your phone system is configured to use wideband If the system is not configured for wideband you may not detect any additional audio sensitivity even when using a wideband handset To learn more refer to the handset documentation or ask your system administrator for assistance 46 OL 22336 01 Using a Handset Headset and Speaker Using a Headset To use a headset disconnect the handset and connect a headset to the Handset port For information about purchasing headsets see Headset Support page 7 Using Wideband with your Headset If you connect a headset to the handset port be sure that the Wideband Handset setting is disabled Choose User Preferences gt Audio Preferences gt Wideband Handset N ee Note If the Wideband Handset setting shows as dimmed then this setting is not user controllable and you must contact your system administrator to change this setting Using AutoAnswer When AutoAnswer is enabled your p
26. vour Mobile Voice Access number and End user PIN from vour svstem administrator Managing Business Calls Using a Single Phone Number number The svstem dials the specified number 2 Dial your assigned Mobile Voice page 40 access number 3 Enter vour mobile phone number if requested and PIN 4 Press 1 to make a call to an enterprise IP phone 5 Diala desktop phone number other than vour desktop phone number Place a call using Fast Dial Note Before using this option your system Configuring Fast Dials administrator must configure this on the Web page 61 feature and assign a service URL to and Using Your the line button Contact your system Personal Address Book administrator for more information on the Web page 60 1 Press the Fast Dial line button 2 Scrollto or press the index number to find and select an entry The system dials the specified number Place a call using your PAB Note Before using this option your system Configuring Fast Dials administrator must configure this on the Web page 61 feature and assign a service URL to and Using Your the line button Contact your system Personal Address Book administrator for more information on the Web page 60 1 Press the PAB line button 2 Access the contact and select the Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 17 Answering a Call You can answer a call by simply lifting the handset
27. Dials allows you to assign codes to PAB entries for quick dialing For more information see Using the Cisco Unified CM User Options Web Pages page 59 Using Corporate Directory on Your Phone You can use a corporate directory to place calls to coworkers If you want to Then Dial from a corporate directory while not on another call 1 Press B and choose Directories gt Corporate Directory exact name can vary 2 User your keypad to enter a full or partial name and press Search To dial select the listing and go off hook Dial from a corporate directory while connected to another call Press B and choose Directories gt Corporate Directory exact name can vary 2 User your keypad to enter a full or partial name and press Search Scroll to a listing and press Dial 4 Choose one of the following to handle the original call Hold Puts the first call on hold Transfer Transfers the first party to the second and drops you from the call Press Transfer again after dialing to complete the action Confrn Creates a conference call with all parties including you Press Confrn again after dialing to complete the action EndCall Disconnects the first call and dials the second Tip Use the numbers on your keypad to enter characters on your phone screen Use the Navigation button on your phone to move between input fields 54 OL 22336 01 Usi
28. Explanation You cannot hear a dial tone or complete a call One or more of the following factors might apply e You must log into the Extension Mobility service e You must enter a client matter code CMC or forced authorization code FAC after dialing a number SCCP phones only e Your phone has time of day restrictions that prevent you from using some features during certain hours of the day The softkey that you want to use does not appear One or more of the following factors might apply e You must press more to reveal additional softkeys e You must change the line state for example go off hook or have a connected call e Your phone is not configured to support the feature associated with that softkey Barge fails and results in a fast busy tone You cannot barge an encrypted call if the phone you are using is not configured for encryption When your barge attempt fails for this reason your phone plays a fast busy tone You are disconnected from a call that you joined using Barge You will be disconnected from a call that you have joined using Barge if the call is put on hold transferred or turned into a conference call CallBack fails The other party might have call forwarding enabled The phone shows an error message when you attempt to set up Call Forward All Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter
29. Used as a single digit for exact match To add this member to the access list click Save 10 To save the access list click Save Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 67 If you want to Then do this after you log in Add a new remote 11 destination 2 3 Note Choose User Options gt Mobility Settings gt Remote Destinations Click Add New Enter the following information Name Fnter a name for the mobile or other phone Destination Number Enter your mobile phone number Select your remote destination profile from the drop down list box Your remote destination profile contains the settings that apply to remote destinations that you create Select the Mobile Phone check box to allow your remote destination to accept a call sent from your desktop phone Select the Enable Mobile Connect check box to allow your remote destination to ring simultaneously with your desktop phone Choose one of the following options in the Ring Schedule area All the time Choose this option if you do not want to impose day and time restrictions on ringing the remote destination As specified below Choose this option and select from the following items to set up a ring schedule based on day and time e Select a check box for each day of the week you want to allow calls to ring the remote destination e For each day select All Day or select t
30. When using Group Listen adjusting the volume only changes the volume for the speaker and not the handset Press the up or down Volume button during a call or after invoking a dial tone Press Save to preserve the volume level for future calls Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 45 Using the Monitor Feature The following table shows how you can use the Monitor feature If you want to Then Use the handset Lift it to go off hook replace it to go on hook Listen to the call on the speaker Press Monitor and then hang up the handset You will be able to hear the call but you will not be able to talk on the call Note The Monitor and MonOff softkeys are not available if Group Listen is enabled Turn off the speaker and use the Lift the handset or press MonOff handset Note The Monitor and MonOff softkeys are not available if Group Listen is enabled Turn off the speaker and hang up Press EndCall Adjust the speaker volume level Press the up or down Volume button during a call or after for a call invoking a dial tone Press Save to preserve the volume level for future calls Tips e If your system administrator has disabled the speaker on your phone the GListen GLOff Monitor and MonOff softkevs will not be available to vou Xou must lift the handset to place and monitor calls e Pressing the Volume button changes the volume for
31. again to add the participant to your call Repeat to add additional participants Add new participants to an existing conference Repeat the steps listed above Your system administrator determines whether non initiators of a conference can add or remove participants See a list of participants or remove participants See Viewing or Removing Conference Participants page 28 Using Join Join allows you to combine two or more existing calls to create a conference in which you are a participant If you want to Then Create a conference by joining 1 From an active call highlight another call that you want to together existing calls include in the conference and press Select Selected calls display this icon M Repeat this step for each call that you want to add Press Join You may need to press the more softkey to see Join 26 OL 22336 01 If you want to Basic Call Handling Then Join together two existing conferences Use the Join or DirTrfr softkeys Check with your system administrator to see if this feature is available to you See a list of participants or remove participants See Viewing or Removing Conference Participants page 28 Using cBarge You can create a conference by using cBarge to add yourself to a call on a shared line If you want to Then Create a conference by barging a call on a shared line Highlight the call an
32. ard target number exactly as you would dial it from your phone For example enter an access code or the area code if necessary e You can forward your calls to a traditional analog phone or to another IP phone although your system administrator might restrict the call forwarding feature to numbers within your company e Call forwarding is phone line specific If a call reaches you on a line where call forwarding is not enabled the call will ring as usual e Your system administrator can enable a call forward override feature that allows the person receiving your forwarded calls to reach you With override enabled a call placed from the target phone to your phone is not forwarded but rings through e Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a call forwarding loop or would exceed the maximum number of links permitted in a call forwarding chain e When you switch an in progress call from your mobile phone to Cisco Unified devices that share the same line Session Handoff the Call Forward feature is disabled on the Cisco Unified devices The Call Forward feature returns when the call ends Using Do Not Disturb You can use the Do Not Disturb DND feature to turn off only the ringer on your phone or to turn off all audible and visual notifications of incoming calls Your system administrator enables DND for your phone When DND and Call Forward are
33. automatically placed on hold Understanding Line and Call Icons Your phone displays icons to help you determine the call and line state on hook on hold ringing connected and so on Icon Call or line state Description On hook line No call activity on this line fa Off hook line Xou are dialing a number or an outgoing call is ringing 0 Connected call You are connected to the other party nz Ringing call A call is ringing on your line m Call on hold You have put this call on hold See Using Hold and Resume page 19 Remote call on hold Another phone that shares your line has put a call on hold See Using Hold and Resume page 19 9 6 Remote in use Another phone that shares vour line has a connected call See Understanding Shared Lines page 33 g HI Hu Reverting call A holding call is reverting to vour phone See Using Hold and Resume page 19 Authenticated call See Making and Receiving Secure Calls page 35 Ih amp Encrypted call See Making and Receiving Secure Calls page 35 Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 11 Accessing Applications Menus Use the Applications menus to access phone features If you want to Then Access the Applications Press B to display a list of Applications Messages Directory menus Settings Services and Help Scroll through a list or Press d
34. ce message system 22 If the call was originally sent to someone else s phone iDivert allows you to redirect the call either to your own voice message system or to the original called party s voice message system Your system administrator must make this option available to you If the call was sent to you directly not transferred or forwarded to you or if your phone is does not support the option described above using iDivert redirects the call to your voice message system OL 22336 01 Basic Call Handling If you want to Then Send an active ringing or on hold call Press iDivert One of two things occurs OA VOLSEDESSABE SYS e The call is transferred to your voice message system e Your phone screen displays a menu that allows you to choose between your voice message system or the voice message system of the original called party Choose an option to redirect the call Tips e If your phone displays a menu that disappears before you make your selection you can press iDivert again to re display the menu You can also ask your system administrator to configure a longer timeout value e When you switch an in progress call from your mobile phone to Cisco Unified devices that share the same line Session Handoff the iDivert feature is disabled on the Cisco Unified devices The iDivert feature returns when the call ends Forwarding Calls to Another Number You can use the call forwarding features to redirect
35. ceived in a single log Calls 2 Highlight a call record 3 Press Clear You may need to press the more softkey to display Clear Erase a single call 1 Press choose Directories gt Missed Calls Placed Calls or Received record Calls 2 Highlight a call record 3 Press Delete Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 51 If you want to Then Dial from a call log while not on another call 1 Press B and choose Directories gt Missed Calls Placed Calls or Received Calls 2 Highlight a call record from the log Note Ifthe Details softkey appears the call is the primary entry of a multiparty call See the Tips section below 3 If you need to edit the displayed number press EditDial followed by lt lt or gt gt To delete the number press EditDial followed by Delete You may need to press the more softkey to display Delete 4 Go off hook to place the call Dial from a call log 1 Press B and choose Directories gt Missed Calls Placed Calls or while connected to Received Calls another call 2 Highlight a call record from the log Note Ifthe Details softkey displays the call is the primary entry of a multiparty call See the Tips section below If you need to edit the displayed number press EditDial followed by lt lt or gt gt To delete the number press EditDial followed by Delete You may need to press the mo
36. d press cBarge to complete the action See Using a Shared Line page 33 for more information See a list of participants or remove participants See Viewing or Removing Conference Participants page 28 Using Meet Me Meet Me conferencing allows you to start or join a conference by calling the conference number If you want to Then Start a Meet Me conference 1 Obtain a Meet Me phone number from your system administrator 2 Distribute the number to participants 3 When you are ready to start the meeting go off hook to get a dial tone then press MeetMe 4 Dial the Meet Me conference number Participants can now join the conference bv dialing in Note Participants hear a busy tone if they call the conference before the initiator has joined In this case participants must call back Join a Meet Me conference Dial the Meet Me conference number provided bv the conference initiator Note You will hear a busy tone if you call the conference before the initiator has joined In this case trv vour call again End a Meet Me conference All participants must hang up The conference does not automatically end when the conference initiator disconnects Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 27 Tip If you call a secure Meet Me conference number from a non secure phone your phone displays the message Device Not Authorized Fo
37. ee Preventing Others from Viewing or Barging a Shared Line Call page 35 N Note The maximum number of calls that a shared line supports can vary by phone Using Barge to Add Vourself to a Shared Line Call You can use barge features cBarge and Barge to add yourself to calls on your shared line Calls must be non private calls See Using a Shared Line page 33 Understanding Barge Features cBarge and Barge Depending on how vour phone is configured vou can add vourself to a call on a shared line using either cBarge or Barge e cBarge converts the call into a standard conference allowing you to add new participants See Making Conference Calls page 25 for information about standard conferences e Barge allows you to add yourself to the call but does not convert the call into a conference or allow you to add new participants Using Barge Features The table below describes how to use barge features cBarge or Barge to add yourself to a call on a shared line If you want to Then See if the shared line is Look for the remote in use icon 44 in use Add yourself to a call 1 Highlight a remote in use call on a shared line 2 Press Barge You may need to press the more softkey to display Barge Other parties hear a beep tone announcing your presence View conference See Viewing or Removing Conference Participants page 28 participants if you used cBarge 34 OL 22336 01 Advanced Ca
38. eed Dials on the Web Depending on configuration your phone can support several speed dial features e Speed dial numbers e Abbreviated Dialing e Fast Dials N Note For help using speed dial features see Speed Dialing page 29 If vou want to Then do this after vou log in Set up speed dial 1 Choose User Options gt Device numbers 2 Choose a phone from the Name drop down menu 3 Click Speed Dials 4 Enter a number and label for a speed dial number on your phone 5 Click Save Note Your phone uses the ASCII Label field Set up Abbreviated Choose User Options gt Device dialing Choose a phone from the Name drop down menu 1 2 3 Click Speed Dials 4 Enter a number and label for an Abbreviated Dialing code 5 Click Save Set up Fast Dials See Configuring Fast Dials on the Web page 61 You can also set up Fast Dials on your phone See Using Personal Directory on Your Phone page 55 Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 63 Setting Up Phone Services on the Web Phone services can include special phone features network data and web based information such as stock quotes and movie listings You must first subscribe to a phone service before accessing it on your phone If you want to Then do this after you log in and select a device Subscribe to a service Choose User Options gt Device Choose a phone from the Name drop do
39. eed dialing See Speed Dialing page 29 Share a phone number See Using a Shared Line page 33 Use the speaker on the phone See Using a Handset Headset and Speaker page 45 Change the ring volume or tone See Changing Phone Settings page 49 View your missed calls See Using Call Logs and Directories page 51 Listen to your voice messages See Accessing Voice Messages page 57 Finding Additional Information e You can access the most current Cisco documentation on the World Wide Web at this URL http www cisco com en US products hw phones ps379 tsd products support series home html e You can access the Cisco website at this URL http www cisco com Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 1 e You can access the most current licensing information at this URL http www cisco com en US docs voice_ip_comm cuipph all_models openssl_license 7900_ssllic html e Cisco international websites Allows access to international Cisco websites from www cisco com by clicking on the Worldwide change link at the top of the web page Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials SCCP phones only The Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate basic calling features You can access eLearning tutorials online for several phone models from your personal computer Look f
40. en ringing for the longest time e If you press GPickUp and enter a line number your phone picks up the ringing call on that particular line if available e Depending on how your phone is configured you might receive an audio and or visual alert about a call to your pickup group Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 31 Storing and Retrieving Parked Calls You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager Unified CM system for example a phone at a co worker s desk or in a conference room You can park a call by using these methods e Call Park Use the Park softkey to store the call Your phone displays the call park number where the system stored your call You must record this number and then use the same number to retrieve the call e Directed Call Park Use the Transfer softkey to direct the call to an available directed call park number that you dial or speed dial To retrieve the call from a directed call park number you must dial the park retrieval prefix and then dial or speed dial the same directed call park number If you want to Then Store an active call using Call Park 1 During a call press Park You may need to press the more softkey to see Park 2 Record the call park number displayed on your phone screen 3 Hang up
41. er online coworkers corporate directory 2 Click the number that you want to dial not your User Options directory When prompted enter your user ID and password 4 Ifthis is your first time using WebDialer set up preferences on the Make Call page 5 Click Dial See the last row in this table to learn how to suppress this page in the future if desired The call is now placed on your phone 6 Toenda call click Hangup or hang up from your phone Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 69 If you want to Then Log out of WebDialer Click the logout icon in the Make Call or Hang Up page Set up view or change WebDialer preferences Access the Make Call page The Make Call page appears the first time that you use WebDialer after you click the number that you want to dial The Make Call page contains the following options e Preferred language Determines the language used for WebDialer settings and prompts e Use preferred device Identifies the Cisco Unified IP Phone Calling device and directory number Calling device line that you will use to place WebDialer calls If you have one phone with a single line the appropriate phone and line are automatically selected Otherwise choose a phone and or line If you have more than one phone it will be specified by device type and MAC address To display the MAC address on your phone choose B gt
42. er remote destinations Managing Business Calls Using a Single Phone Number page 40 18 OL 22336 01 Basic Call Handling Tips e If parties on a call hear a beep tone the call might be monitored or recorded Ask your system administrator for more information e If you work in a contact center or similar environment you can create update and delete your own prerecorded greeting that plays automatically if Agent Greeting is configured for your phone For more information see your system administrator e A Call Chaperone user cannot answer an incoming call when the calls are being chaperoned Ending a Call To end a call simply hang up Here are some more details If you want to Then Hang up while using the handset Return the handset to its cradle Or press EndCall Hang up while monitoring a call using Press EndCall the speaker Hang up one call but preserve another Press EndCall If necessary remove the call from hold first call on the same line Using Hold and Resume You can hold and resume calls When you put a call on hold the Hold icon W appears next to the call timer and in the line area When using a shared line and another phone user puts the call on hold the Remote Hold icon E appears next to the call timer and in the line area In both cases the hold LED is solid red If the Hold Reversion feature is enabled for your phone a call that you put on hold reverts back to
43. erview of Your Phone Cisco Unified IP Phone 7906G and 7911G are full feature telephones that provide voice communication over the same data network that your computer uses allowing you to place and receive calls put calls on hold transfer calls make conference calls and so on In addition to basic call handling features your Cisco Unified IP Phone 7906G and 7911G can provide specialized or advanced telephony features that extend your call handling capabilities Depending on configuration your phone supports e Access to network data XML applications and web based services e Online customizing of phone features and services from your Cisco Unified CM User Options web pages Understanding Buttons and Hardware You can use this graphic below to identify the buttons and hardware on your phone Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 9 For more information Item Description see 1 Phone screen Displays phone menus and call activity Accessing Applications including caller ID call duration and call state Menus page 12 and Understanding Feature Availability page 12 2 Cisco Unified IP Indicates your Cisco Unified IP Phone model Phone series series 3 Softkev buttons Each activates a softkey option displayed on your phone screen 4 Navigation button Allows you to scroll through menu items and Accessing Applicat
44. exact name can Directory vary 2 Choose Logout Press OK Tips 56 Your system administrator can provide you the user ID and PIN that you need to log in to Personal Directory Personal Directory automatically logs you out after a certain amount of time This time limit can vary Ask your system administrator for more information Use the numbers on your keypad to enter characters on your phone screen Use the Navigation button on your phone to move between input fields FE Your phone might be set up for international call logging which is indicated by a symbol on the call logs redial or call directory entries See your system administrator for more information OL 22336 01 Accessing Voice Messages Accessing Voice Messages To access voice messages press B and select Messages N Note Your company determines the voice message service that your phone system uses For the most accurate and detailed information refer to the documentation that came with your voice message service If you want to Then Set up and personalize vour voice message service Do one of the following e Press Msgs and follow the voice instructions Press B select Messages and follow the voice instructions Check for a new voice message Look for e A steady red light on your handset This indicator can vary See Customizing Rings and Message Indicators page 49 e A flashi
45. gt EM Service name can vary 2 When prompted to log out press Yes Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 39 If you want to Then Change yourPIN 1 Press amp and choose Services gt Change Credentials using the Change 2 Enter your User ID in the User ID field Credentials L service 3 Enter your PIN in the Current PIN field 4 Enter your new PIN in the New PIN field 5 Enter your new PIN again in the Confirm PIN field 6 Press Change You will see a PIN Change Successful message 7 Press Exit Change your PIN 1 Press and choose Services gt EM Service name can vary using the 2 Press ChangePIN ChangePIN f softkev 3 Enter vour PIN in the Current PIN field 4 Enter your new PIN in the New PIN field 5 Enter vour new PIN again in the Confirm PIN field 6 Press Change You will see a PIN Change Successful message 7 Press Exit Tips e EM automatically logs you out after a certain amount of time Your system administrator establishes this time limit e Changes that you make to your EM profile from your Unified CM User Options web pages take effect immediately if you are logged in to EM on the phone otherwise changes take effect the next time you log in e Changes that you make to the phone from your User Options web pages take effect immediately if you are logged out of EM otherwise changes take effect after you log out e Local
46. h as mobile phones and two way radios some Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 7 audio noise or echo may still occur An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user Humming or buzzing sounds can be caused by a range of outside sources for example electric lights electric motors or large PC monitors See Using External Devices page 2 for more information N Note In some cases hum may be reduced or eliminated by using a local power cube or power injector These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is optimal for all environments Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en mass Audio Quality Subjective to the User Beyond the physical mechanical and technical performance the audio portion of a headset must sound good to the user and to the party on the far end Sound quality is subjective and Cisco cannot guarantee the performance of any headsets However a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones See manufacturer s sites for details 8 OL 22336 01 An Overview of Your Phone An Ov
47. he beginning and ending times from the drop down lists e Select the time zone from the drop down list box Choose one of the following ringing options Always ring this destination Ring this destination only if the caller is in the allowed access list that you select Do not ring this destination if the caller is in the blocked access list that you select The ring schedule drop down list boxes include only the access lists that you have created 9 Click Save 68 OL 22336 01 Using the Cisco Unified CM User Options Web Pages Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking on items in a web browser Your system administrator must configure this feature for you If you want to Then Use WebDialer with your User Options directory 1 Log in to your User Options web pages See Accessing Your User Options Web Pages page 59 2 Choose User Options gt Directory and search for a coworker Click the number that you want to dial 4 If this is your first time using WebDialer set up preferences on the Make Call page 5 Click Dial See the last row in this table to learn how to suppress this page in the future if desired The call is now placed on your phone 6 Toenda call click Hangup or hang up from your phone Use WebDialer with 1 Log in to a WebDialer enabled corporate directory and search for anoth
48. hone 55 phone lines description of 11 phone services configuring 60 See also User Options web pages PIN 39 PIN changing 65 Place 16 placed calls records of 51 placing a call 15 placing calls options for 15 pre dial 15 prioritizing calls 38 privacy and shared lines 33 using 35 Q QRT 74 Quality Reporting Tool 74 received calls records of 51 redial 15 remote destination ring schedule 68 turn off access 42 remote in use icon for shared lines 33 resuming held calls 19 OL 22336 01 reverting calls 19 ring schedule for remote destinations 68 ring tones changing 49 ringer customizing 49 indicator for 10 volume for 49 S safety warnings 2 SCCP Skinny Call Control Protocol 13 secure calls 35 secure conferences 28 security for calls 35 services subscribing to 64 Session Handoff 20 settings customizing 49 shared lines and remote in use icon 33 description of 33 with barge 34 with privacy 35 signaling protocol 13 SIP Session Initiation Protocol 13 softkey buttons description of 10 sound quality 8 speaker answering calls with 18 using 19 speaker using 45 speed dial configuring 29 labels 63 subscriptions for phone services 64 suspicious calls tracing 37 switching between multiple calls 20 switching calls 20 T TABSynch 62 TAPS7 Tool for Auto Registered Phones Support 7 Transfer your incoming mobile active call to desk phone 41 transferring options for 21 Transferring incoming m
49. hone answers incoming calls automatically after a few rings Your system administrator can configure AutoAnswer to use the speaker to answer calls However you can only monitor the call using the speaker To talk to the caller you must pick up the handset Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 47 48 OL 22336 01 Changing Phone Settings Changing Phone Settings You can personalize your Cisco Unified IP Phone by adjusting the ring tone background image and other settings Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice message You can also adjust the ringer volume for your phone If you want to Then Change the ring tone 1 Press B and select Settings gt User Preferences gt Rings 2 Select a ring tone and press Play to hear a sample 3 Press Save to set the ring tone or press Cancel Change the ring pattern Log in to your Cisco Unified CM User Options web pages See the flash only ring once Accessing Your User Options Web Pages page 59 beep only etc 1 Login to your User Options web pages See Accessing Your User Options Web Pages page 59 2 Access your call ring pattern settings See Controlling User Settings on the Web page 65 Note Before youcan access this setting your system administrator might need to enable it for you Adjust the volume level for
50. hoosing Submit You do not need to input search information first 3 Press New 4 Use your phone keypad to enter a name and email information 5 Choose Phones and use the keypad to enter phone numbers Be sure to include any necessary access codes such as a 9 or 1 6 Choose Submit to add the entry to the database Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 55 If you want to Then Assign a Fast Dial 1 Search for a PAB entry code toa PAB entry 9 Highlight the listing and press Select 3 Press Fast Dial 4 Highlight the number that you want to dial and press Select 5 Highlight any unassigned Fast Dial code that you want to assign to the number and press Select Add a new Fast Dial 1 Press B and choose Directories gt Personal Directory gt Personal Fast code not usinga PAB Dials entry 2 Highlight a Fast Dial code that is unassigned and press Assign 3 Enter a phone number 4 Press Update Search for Fast Dial 1 Press B and choose Directories gt Personal Directory gt Personal Fast codes Dials 2 Choose Next to move through listings Place a call using a 1 Search for a Fast Dial code Fast Dial code 2 Press Dial Delete a Fast Dial 1 Search for a Fast Dial code code 2 Highlight the listing you want and press Remove 3 Press Remove again Log out of Personal 1 Press and choose Directories gt Personal Directory
51. ility Features The Cisco Unified IP Phone 7900 Series provides accessibility features for the vision impaired the blind and the hearing and mobility impaired For detailed information about the features on these phones see Accessibility Features for the Cisco Unified IP Phone 7900 Series You can also find more information about accessibility at this Cisco website http www cisco com web about responsibility accessibility index html Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 3 OL 22336 01 Connecting Your Phone Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network If that is not the case refer to the graphics below to connect your phone The following graphic and table show how to connect the Cisco Unified IP Phone 7906G o x FI fl R Network port 10 100 SW AC to DC power 1 4 supply 2 Handset port 5 AC power cord 3 DC adapter port DC48V Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 5 The following graphic and table show how to connect the Cisco Unified IP Phone 7911G 1 Network port 10 100 SW DC adapter port DC48V 2 Access port 10 100 PC AC to DC power supply 3 Handset port AC power cord OL 22336 01 Connecting Your Phone Adjusting the Handset Rest When you
52. incoming calls from your phone to another number Your system administrator might allow you to choose from two types of call forwarding features e Unconditional call forwarding Call Forward All Applies to all calls that you receive e Conditional call forwarding Call Forward No Answer Call Forward Busy Call Forward No Coverage Applies to certain calls that you receive according to conditions You can access Call Forward All on your phone or from your Cisco Unified CM User Options web pages conditional call forwarding features are accessible only from your User Options web pages Your system administrator determines which call forwarding features are available to you If you want to Then Set up Call Forward All on Press CFwdALL and enter a target phone number your line Cancel Call Forward Allon Press CFwdALL your line Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 23 If you want to Then Verify that Call Forward Allis Look for enabled on your line e Alternating call forwarding icons Ej displayed next to your phone number e The call forward target number in the status line Set up or cancel call 1 Log in to your User Options web pages See Accessing Your forwarding remotely User Options Web Pages page 59 2 Access your call forwarding settings See Controlling User Settings on the Web page 65 Tips e Enter the call forw
53. ing protocols SIP Session Initiation Protocol or SCCP Skinny Call Control Protocol Your system administrator determines this configuration Phone features can vary depending on the protocol This Phone Guide indicates which features are protocol specific To learn which protocol your phone is using you can ask your system administrator or you can choose gt Model Information gt Call Control Protocol on your phone Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 13 14 OL 22336 01 Basic Call Handling Basic Call Handling You can perform basic call handling tasks using a range of features and services Feature availability can vary see your system administrator for more information Placing a Call Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone For more information If you want to Then see Place a call Pick up the handset and dial the number An Overview of Your Phone page 9 Dial on hook with dial Press New Call and dial the number tone Redial a number Press Redial Place a call when 1 Press Using Hold and another call is active Press New Call Resume page 19 Dial from a call log 2 3 Enter a number 1 Press B and select Directories gt Missed Using Call Logs Calls Received Calls or Placed Calls page 51 2 Scroll to the number and press Dial Tips
54. ion set Set the alert to beep only flash only disable the alert or choose None to use the Alert setting configured by your system administrator Making Conference Calls Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call Using Conference Features You can create a conference in various ways depending on your needs and the features that are available on your phone Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 25 e Conference Allows you to create a standard ad hoc conference by calling each participant Use the Confrn softkey Conference is available on most phones e Join Allows you to create a standard ad hoc conference by combining existing calls Use the Join softkey e cBarge Allows you to create a standard ad hoc conference by adding yourself to a call on a shared line Use the cBarge softkey cBarge is only available on phones that use shared lines e Meet Me Allows you to create or join a conference by calling a conference number Use the MeetMe softkey Using Conference Conference allows you to call each participant Conference is available on most phones If you want to Then Create a conference by calling participants 1 2 3 4 5 From a connected call press Confrn Enter the participant s phone number Wait for the call to connect Press Confrn
55. ion within your call pickup group 1 Press the PickUp softkey You might have to go off hook to display the softkey If your phone supports auto pickup you are now connected to the call 2 Ifthe call rings press Answer to connect to the call Answer a call that is ringing on 1 Press the GPickUp softkey You might have to go another extension outside of your off hook to display the softkey call pickup group 2 Enter the group pickup number If your phone supports auto pickup you are now connected to the call 3 Ifthe call rings press Answer to connect to the call Answer a call that is ringing on 1 Press the OPickUp softkey You might have to go another extension in your group or off hook to display the softkey in an associated group If your phone supports auto pickup you are now connected to the call 2 Ifthe call rings press Answer to connect to the call Answer a call that is ringing on a 1 Press the GPickUp softkey You might have to go particular extension line number off hook to display the softkey 2 Enter the line number with the call that you want to pick up For example if the call that you want to pick up is ringing on line 12345 enter 12345 If your phone supports auto pickup you are now connected to the call 3 Ifthe call rings press Answer to connect to the call Tips e If multiple calls are available for pick up your phone picks up the oldest call first the call that has be
56. ions highlight items When the phone is on hook Menus page 12 and displays your Speed Dials Speed Dialing page 29 5 Applications Menu Displays the Applications menu that provides Accessing Applications button access to a voice message system phone logs Menus page 12 and directories settings services and help 6 Hold button Places the active call on hold resumes a callon Using Hold and hold and switches between an activecallanda Resume page 19 call on hold 7 Keypad Allows you to dial phone numbers enter Basic Call Handling letters and choose menu items page 15 8 Volume button Controls the handset headset speaker and Using a Handset ringer volume Headset and Speaker page 45 9 Handset with light The light strip on the handset indicates an Accessing Voice strip incoming call or new voice message Messages page 57 10 Footstand Allows the phone to stand ata convenient angle on a desk or table 10 OL 22336 01 An Overview of Your Phone Understanding Lines vs Calls To avoid confusion about lines and calls refer to these descriptions e Lines Each line corresponds to a phone number or extension that others can use to call you Your phone can support one line e Calls Each line can support multiple calls By default your phone supports up to six connected calls but your system administrator can adjust this number according to your needs Only one call can be active at any time other calls are
57. ip 10 securing in cradle 7 using 45 46 hands free listening 45 hanging up options for 19 headset performance 8 performance general 7 help using 12 hold and switching calls 20 and transferring 21 using 19 hold button illustration 10 hold reversion 19 hold reversion indicators 19 hunt groups description 33 log out of 33 icons for call states 11 installing Cisco Unified IP Phone 5 international call logging 15 53 56 K keypad description 10 L language locale settings 65 lines compared to calls 11 description 11 description of 11 number of calls supported on 11 71 shared 33 logging out of hunt groups 33 Malicious Call Identification See MCID MCID 37 Meet Me conferences 27 menus using 12 messages Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 79 indicator for 49 listening to 57 missed calls records of 51 MLPP using 38 mobile connect access to remote destinations 42 enabling 68 transferring incoming mobile calls to remote destinations 40 monitoring a call 45 multiparty calls identifying in call logs 52 viewing details of 52 multiple calls handling 18 21 navigation button illustration 10 O off hook dialing 15 on hook dialing 15 P PAB dialing from 16 using from web page 60 using on phone 55 parking a call 18 password changing 65 Personal Address Book See PAB 80 Personal Directory using from web page 60 using on p
58. ll Handling Tips e When you barge a call other parties might hear a beep tone announcing your presence With cBarge other parties hear a brief audio interruption and the phone screen changes to display conference details e When you leave a call that you have barged other parties hear a beep beep tone e Ifa phone that is using the shared line has Privacy enabled call information and barge softkeys will not appear on the other phones that share the line e Ifa phone that is using the shared line has Privacy disabled and it is configured with Private Line Automated Ringdown PLAR the barge and cBarge features will still be available e You will be disconnected from a call that you have joined using Barge if the call is put on hold transferred or turned into a conference call Preventing Others from Viewing or Barging a Shared Line Call If you share a phone line you can use the Privacy feature to prevent others who share the line from viewing or barging adding themselves to your calls If you want to Then Prevent others from viewing or 1 Press more gt Private barging calls on a shared line 2 To verify that Privacy is on look for the Privacy enabled icon next to Private on the phone screen Allow others to view or barge calls 1 Press more gt Private on a shared line 2 To verify that Privacy is off look for the Privacy disabled icon next to Private on the phone screen Ti
59. lol CISCO Cisco Unified IP Phone 7906G and 7911G User Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Contents Getting Started 1 Using this Guide 1 Finding Additional Information 1 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 5 An Overview of Your Phone 9 Understanding Buttons and Hardware 9 Understanding Lines vs Calls 11 Understanding Line and Call Icons 11 Accessing Applications Menus 12 Accessing the Help System on Your Phone 12 Understanding Feature Availability 12 Understanding SIP vs SCCP 13 Basic Call Handling 15 Placing a Call Basic Options 15 Placing a Call Additional Options 16 Answering a Call 18 Ending a Call 19 Using Hold and Resume 19 Switching Between Multiple Calls 20 Switching an In Progress Call to Another Phone 20 Viewing Multiple Calls 21 Transferring Calls 21 Sending a Call to a Voice Message System 22 Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP iii Forwarding Calls to Another Number 23 Using Do Not Disturb 24 Making Conference Calls 25 Using Conference Features 25 Using Conference 26 Using J
60. ne 1 Choose User Options gt Device 2 Choose a phone from the Name drop down menu 3 Click Line Settings 4 In the Incoming Call Forwarding area choose call forwarding settings for various conditions Click Save Change the voice message indicator setting per line Choose User Options gt Device 5 1 2 Choose a phone from the Name drop down menu 3 Click Line Settings 4 Inthe Message Waiting Lamp area choose from various settings Note Typically the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message Click Save Change the audible voice message indicator setting per line Choose User Options gt Device Choose a phone from the Name drop down menu Click Line Settings Bon Fs In the Audible Message Waiting Indicator area choose from various settings Note Typically the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message Click Save Change or create a line text label that appears on your phone screen 5 1 Choose User Options gt Device 2 Choose a phone from the Name drop down menu 3 Click Line Settings 4 Inthe Line Text Label area enter a text label 5 Click Save Note Your phone uses the ASCII Label field if the phone does not support double byte character sets 66
61. ng Call Logs and Directories Using Personal Directory on Your Phone The Personal Directory feature set contains your Personal Address Book PAB and Fast Dials This section describes how to set up and use Personal Directory on your phone Alternately see Using Personal Directory on the Web page 60 If you want to Then Access Personal Directory for PAB and Fast Dial codes 1 Press B and choose Directories gt Personal Directory exact name can vary 2 Enter your Unified CM user ID and PIN then press Submit Search for a PAB 1 Access Personal Directory then choose Personal Address Book entry 2 Enter search criteria and press Submit 3 You can choose Previous or Next to move through listings 4 Highlight the PAB listing that you want and press Select Dial from PAB entry 1 Search for a listing 2 Highlight the listing and press Select 3 Press Dial You may need to press the more softkey to see Dial Delete a PAB entry 1 Search for a listing 2 Highlight the listing and press Delete 3 Press Edit 4 Press Delete 5 Choose OK to confirm the deletion Edit a PAB entry 1 Search for a listing 2 Highlight the listing and press Select 3 Press Edit to modify a name or email address 4 If necessary choose Phones to modify a phone number 5 Press Update Add a new PAB entry 1 Access Personal Directory then choose Personal Address Book 2 Access the Search page by c
62. ng message waiting icon EA on your phone screen Listen for e A stutter tone from your handset headset or speakerphone when you place a call Listen to your voice messages or access the voice messages menu Do one of the following e Press Msgs and follow the voice instructions Press B select Messages and follow the voice instructions Send a call toa voice message system Press Divert For more information see Sending a Call to a Voice Message System page 22 Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 57 58 OL 22336 01 Using the Cisco Unified CM User Options Web Pages Using the Cisco Unified CM User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company including your personal computer You can use your computer to log in to your User Options web pages where you can control features settings and services for your Cisco Unified IP Phone For example you can set up speed dial numbers from your User Options web pages Accessing Your User Options Web Pages This section describes how to log in and select a phone device If you want to Then do this Log in to your User 1 Obtain a User Options URL user ID and default password from your Options web pages system administrator 2 Open a web browser on your computer enter the URL and log on 3 If pr
63. nt is calling from a secure phone Look for the f or fo icon beside the participant s name on the phone screen Add more participants See Using Conference page 26 28 OL 22336 01 Advanced Call Handling Advanced Call Handling Advanced call handling tasks involve special features that your system administrator might configure for your phone depending on your call handling needs and work environment Speed Dialing Speed dialing allows you to enter an index number or select a phone screen item to place a call Depending on configuration your phone can support several speed dial features e Speed Dials e Abbreviated Dialing e Fast Dials N Note e To set up speed dial numbers and Abbreviated Dial you must be able to access your User Options web pages See Using the Cisco Unified CM User Options Web Pages page 59 e To set up Fast Dials you must access to the Personal Directory feature See Using Personal Directory on Your Phone page 55 e Alternately your system administrator can configure speed dial features for you If you want to Then Use speed dial 1 Set up speed dial buttons See Setting Up Speed Dials on the Web page 63 buttons 2 To place a call press a speed dial button Use Abbreviated 1 Setup Abbreviated Dialing codes See Setting Up Speed Dials on the Web Dialing On hook section on page 63 2 To place a call enter the Abbreviated Dialing code and
64. o recommends that you take one or more of these actions e Move the external device and the cables away from the source of the RF or AF signals e Use shielded cables for the external device or use cables with a better shield and connector e Shorten the length of the external device cable e Apply ferrites or other such devices on the cables for the external device Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices cables and connectors The system will perform adequately when suitable devices are attached using good quality cables and connectors A Caution In European Union countries use only headsets that are fully compliant with the EMC Directive 89 336 EC Cisco Product Security Overview This product contains cryptographic features and is subject to United States and local country laws governing import export transfer and use Delivery of Cisco cryptographic products does not imply third party authority to import export distribute or use encryption Importers exporters distributors and users are responsible for compliance with U S and local country laws By using this product you agree to comply with applicable laws and regulations If you are unable to comply with U S and local laws return this product immediately Further information regarding U S export regulations may be found at http www access gpo gov bis ear ear_data html Accessib
65. obile calls to remote destinations 41 troubleshooting general 73 QRT 74 U User Options web pages accessing 59 configuring features and services with 60 subscribing to phone services with 64 V voice message indicator description of 57 voice messages accessing 57 volume Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 81 for handset headset or speaker 45 46 for phone ringer 49 volume button illustration 10 Ww warnings safety 2 web based services configuring 60 See also User Options web pages WebDialer 69 82 OL 22336 01 Americas Headquarters Asia Pacific Headquarters Europe Headquarters i l l l Cisco Svstems Inc Cisco Systems USA Pte Ltd Cisco Systems International BV 0 e 0 San Jose CA Singapore Amsterdam The Netherlands CISCO Cisco has more than 200 offices worldwide Addresses phone numbers and fax numbers are listed on the Cisco Website at www cisco com go offices Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and or its affiliates in the U S and other countries To view a list of Cisco trademarks go to this URL www cisco com go trademarks Third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1110R 2010 Cisco Systems Inc All rights reserved
66. oin 26 Using cBarge 27 Using Meet Me 27 Viewing or Removing Conference Participants 28 Advanced Call Handling 29 Speed Dialing 29 Picking Up a Redirected Call on Your Phone 31 Storing and Retrieving Parked Calls 32 Logging Out of Hunt Groups 33 Using a Shared Line 33 Understanding Shared Lines 33 Using Barge to Add Yourself to a Shared Line Call 34 Understanding Barge Features 34 Using Barge Features 34 Preventing Others from Viewing or Barging a Shared Line Call 35 Making and Receiving Secure Calls 35 Tracing Suspicious Calls 37 Prioritizing Critical Calls 38 Using Cisco Extension Mobility 39 Managing Business Calls Using a Single Phone Number 40 Using a Handset Headset and Speaker 45 Using the Group Listen Feature 45 Using the Monitor Feature 46 Using a Headset 47 Using AutoAnswer 47 OL 22336 01 Changing Phone Settings 49 Customizing Rings and Message Indicators 49 Customizing the Phone Screen 50 Using Call Logs and Directories 51 Using Call Logs 51 Directorv Dialing 53 Using Corporate Directory on Your Phone 54 Using Personal Directory on Your Phone 55 Accessing Voice Messages 57 Using the Cisco Unified CM User Options Web Pages 59 Accessing Your User Options Web Pages 59 Configuring Features and Services on the Web 60 Using Personal Directory on the Web 60 Using Your Personal Address Book on the Web 60 Configuring Fast Dials on the Web 61 Using the Address Book Synchronization Tool 62 Setting Up Speed Dials on
67. ompted to accept security settings click Yes or Install Certificate The Cisco Unified Communications Manager User Options main web page displays From this page you can select User Options to access User Settings Directory features a Personal Address Book and Fast Dials Or to access phone specific options select a device see below Selecta device after 1 After you have logged in to your User Options pages choose User Options logging in gt Device The Device Configuration page displays 2 Ifyou have multiple devices assigned to you choose the appropriate device phone model Extension Mobility profile or Remote Destination profile from the Name drop down menu Note Toolbar buttons located at the top of the Device Configuration page are specific to the selected device type Select a 1 After you have logged in to your User Options web pages choose User configuration Options to access User Settings Directory Personal Address Book Fast option after Dials and Mobility Settings logging in 2 To return to the Device Configuration page from another page choose User 8 pag Options gt Device Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 59 Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in See Accessing Your User Options Web Pages page
68. ons gt User Settings 2 Inthe Phone PIN area enter information 3 Click Save Change the language locale for 1 Choose User Options gt User Settings your User Options pages 2 In the User Locale area choose an item from the Locale drop down list 3 Click Save Change the language locale for 1 Choose User Options gt User Settings your phone screen 2 Choose an item from the User Locale drop down list 3 Click Save Tip Your PIN and password allow you to access different features and services For example use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer For more information ask your system administrator Controlling Line Settings on the Web Line settings affect a specific phone line directory number on your phone Line settings can include call forwarding voice message indicators ring patterns and line labels You can set up other line settings directly on your phone e Set up call forwarding for your primary phone line see Forwarding Calls to Another Number page 23 e Change rings display and other phone model specific settings see Changing Phone Settings page 49 Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 65 If you want to Then do this after you log in Set up call forwarding per li
69. or the eLearning tutorial English only for your phone model in the documentation list at the following location http www cisco com en US products hw phones ps379 products user guide list html N Note Although eLearning tutorials for the Cisco Unified IP Phone 7906G and 7911G do not exist refer to the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview of the common IP phone features and functionalitv Safetv and Performance Information Refer to these sections for information about the impact of power outages and other devices on vour Cisco Unified IP Phone Power Outage Your accessibilitv to emergency service through the phone is dependent on the phone being powered If there is an interruption in the power supplv Service and Emergencv Calling Service dialing will not function until power is restored In the case of a power failure or disruption vou mav need to reset or reconfigure equipment before using the Service or Emergencv Calling Service dialing Using External Devices When vou use external devices with the Cisco Unified IP Phone Cisco recommends the use of good qualitv external devices such as headsets that are shielded against unwanted radio frequencv RF and audio frequencv AF signals 2 OL 22336 01 Getting Started Depending on the quality of these devices and their proximity to other devices such as mobile phones or two way radios some audio noise may still occur In these cases Cisc
70. or you can use other options if they are available on your phone If you want to Then For more information see Switch from a connected callto answer a new call Press Answer Using Hold and Resume page 19 Answer a call using call waiting Press Answer Using Hold and Resume page 19 Send a callto a voice message system Press iDivert Sending a Callto a Voice Message System page 22 Automatically connect incoming calls Use AutoAnswer Using AutoAnswer page 47 Retrieve a parked call on another phone Use Call Park or Directed Call Park Storing and Retrieving Parked Calls page 32 Use vour phone to answer a call ringing elsewhere Use Call Pickup Picking Up a Redirected Call on Your Phone page 31 Answer a priority call SCCP phones only Hang up the current call and press Answer Prioritizing Critical Calls page 38 Answer a call on your mobile phone or other remote destination Set up Mobile Connect and answer your phone When you enable Mobile Connect e Your desktop and remote destinations receive calls simultaneously e When you answer the call on your desktop phone the remote destinations stop ringing are disconnected and display a missed call message e When you answer the call on one remote destination the other remote destinations stop ringing are disconnected and a missed call message is shown on the oth
71. ose the Personal Address Book service from the Button drop down list box 4 Enter a phone label for the button 5 Click Save 6 Click Reset and then click Restart to refresh the phone configuration You can now press the line button to access PAB codes Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages If you want to Then do this after you log in Assign a Fast Dialcode 1 Create a PAB entry See Using Your Personal Address Book on the to a PAB entry Web page 60 2 Choose User Options gt Fast Dials 3 Click Add New 4 Use the Search Options area to find the appropriate PAB entry 5 Click a phone number in the Search Results area 6 Change the Fast Dial code if desired 7 Click Save Assign a Fast Dial code 1 Choose User Options gt Fast Dials to a phone number 2 Click Add New without using a PAB l entry 3 Change the Fast Dial code if desired 4 Enter a phone number 5 Click Save Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 61 If you want to Then do this after you log in Search for a Fast Dial entry Choose User Options gt Fast Dials Specify search information and click Find Edit a Fast Dial phone number Choose User Options gt Fast Dials Search for the Fast Dial entry that you want to edit Click on a component of the entry Change the
72. p If the phone that shares your line has Privacy enabled you can make and receive calls using the shared line as usual Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system your phone might support making and receiving secure calls Your phone can support these types of calls e Authenticated call The identities of the phones participating in the call have been verified e Encrypted call The phone is receiving and transmitting encrypted audio your conversation within the Unified CM network Encrypted calls are authenticated Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 35 e Protected call The phone is a secure encrypted and trusted device on the Unified CM server and is configured as a Protected Device in Unified CM Administration If Play Secure Indication Tone is enabled True in Unified CM Administration the protected phone plays a secure or nonsecure indication tone at the beginning of the call When end to end secure media is established through the Secure Real Time Transfer Protocol SRTP and the call status is secure the phone plays the secure indication tone three long beeps with brief pauses When end to end nonsecure media is established through the Real Time Protocol RTP and the call status is nonsecure the phone plays the nonsecure indication tone six short beeps with brief pauses
73. r more information see Making and Receiving Secure Calls page 35 Viewing or Removing Conference Participants During a standard ad hoc conference you can view a list of participants and remove participants View a list of conference participants e Press ConfList or Conference List e Participants are listed in the order in which they join the conference with the most recent additions at the top Note The conference participants list ConfList displays a maximum of 16 participants Though users can add as many conference participants as the conference bridge supports ConfList displays 16 participants only As new participants join the conference ConfList displays only the last 16 participants who have joined Get an updated list of conference participants While viewing the conference list press Update See who initiated the conference While viewing the conference list locate the participant listed at the bottom of the list with an asterisk next to the name Remove any conference participant While viewing the conference list highlight the participant s name and press Remove Drop the last participant added to the conference While viewing the conference list press RMLstC You can remove participants only if you initiated the conference call Verify that a conference call is secure Look for the f or f icon after Conference on the phone screen Verify that a participa
74. ranty Terms Cisco One Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period Your formal Warranty Statement including the warranties and license agreements applicable to Cisco software is available on Cisco com at the following URL http www cisco com en US docs general warranty English 1YIDEN__ html Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 75 76 OL 22336 01 Index A Abbreviated Dialing 29 Abbreviated Dialing Off hook 30 Address Book Synchronization Tool 62 answering calls 18 Applications Menu button 10 Applications menus using 12 ASCII label field support 63 authenticated calls 35 Auto Dial 15 AutoAnswer 18 barge and privacy 35 and shared lines 33 using 34 buttons identifying 9 c call forwarding 23 configuring on phone 23 call logs dialing from 15 erasing 51 viewing and dialing from 51 call park 18 32 call pickup 18 31 call waiting 18 CallBack 16 caller ID 10 call handling advanced 29 basic 15 calls answering 18 barging 34 compared to lines 11 conference features for 25 ending 19 forwarding 23 handling multiple 18 holding and resuming 19 icons for 11 maximum per line 11 monitoring 45 multiple parties on 25 multiple switching between 20 parking 32 placing 15 prevent barging of 35 prioritizing 38 Cisco Unified IP
75. re softkey to display Delete Press Dial Choose one of the following to handle the original call Hold Puts the first call on hold Transfer Transfers the first party to the second and drops you from the call Press Transfer again after dialing to complete the action Confrn Creates a conference call with all parties including you Press Confrn again after dialing to complete the action EndCall Disconnects the first call and dials the second 52 OL 22336 01 Using Call Logs and Directories If you want to Then Redial an 1 Press EB gt Directories gt Missed Calls or Received Calls international call 2 Highlight the call record that you want to redial from missed and received call logs If the Details softkey appears the call is the primary entry of a multiparty call See the Tips section below 4 Press EditDial Press and hold the key for at least 1 second to add a sign as the first digit in the phone number You can add the sign only for the first digit of the number 6 Press Dial Place a call from a Press and choose Directories gt Missed Calls Placed Calls or URL entry in a call Received Calls log SIP phones only 9 Highlight the URL entry that you want to dial If you need to edit the entry press EditDial The icon appears to indicate that you can begin editing characters in the URL entry 4 Press Dial
76. ringing after a certain period of time The reverting calls remains on hold until you resume it or until Hold Reversion times out Your phone indicates the presence of a reverting call by e Alerting you at intervals with a single ring or flash or beep depending on your phone line setting e Briefly displaying a Hold Reversion message in the status bar at the bottom of the phone screen e Displaying the animated Hold Reversion icon nmm next to the caller ID for the held call If you want to Then Put a call on hold Make sure the call you want to put on hold is highlighted Press Make sure the appropriate call is highlighted Press Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 19 1 2 Remove a call from hold 1 2 Tips Engaging the Hold feature typically generates music or a beeping tone When a held call is highlighted the Hold button becomes lit red When a call that is not held is highlighted and there are other held calls on the line the Hold button changes to blinking red If you receive an alert for an incoming call and a reverting call at the same time by default your phone will shift the focus of the phone screen to display the incoming call Your system administrator can change this focus priority setting If you use a shared line Hold Reversion rings only on the phone that put the call on hold not on the other phones
77. s HLog Your phone screen displays Logged out of Hunt temporarily block hunt group Group calls Log in to receive hunt group Press HLog calls Tip Logging out of hunt groups does not prevent non hunt group calls from ringing vour phone Using a Shared Line Your system administrator might ask you to use a shared line if you e Have multiple phones and want one phone number e Share call handling tasks with coworkers e Handle calls on behalf of a manager Understanding Shared Lines Remote in Use Icon The remote in use icon ga appears when another phone that shares your line has a connected call You can place and receive calls as usual on the shared line even when the remote in use icon appears Sharing Call Information and Barging Phones that share a line each display information about calls that are placed and received on the shared line This information might include caller ID and call duration See Privacy page 34 for exceptions When call information is visible in this way you and coworkers who share a line can add yourselves to calls using either Barge or cBarge See Using Barge to Add Yourself to a Shared Line Call page 34 Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 33 Privacy If you do not want coworkers who share your line to see information about your calls enable the Privacy feature Doing so also prevents coworkers from barging your calls S
78. settings controlled by the phone are not maintained in your EM profile Managing Business Calls Using a Single Phone Number Intelligent Session Control associates your mobile phone number with your business IP phone number When you receive a call to your remote destination mobile phone your desk phone does not ring only your remote destination rings When an incoming call is answered on the mobile phone the desk phone displays a Remote in Use message 40 OL 22336 01 Advanced Call Handling During a call you can also use any of your mobile phone features For example if you receive a call on your mobile number you can answer the call from either your desk phone or you can hand off the call from your mobile phone to your desk phone If you want to Then Transfer your incoming mobile active call to desk phone Use the various features of your mobile phone for example 74 Contact your system administrator for a list of access codes With Mobile Connect and Mobile Voice Access installed you can use your mobile phone to handle calls associated with your desktop phone number If you want to Then Configure Mobile Connect Use the User Options web pages to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations See Setting Up Phones and Access Lists for Mobile Connect page 67 Answer a call using your
79. that share the line The duration between Hold Reversion alerts is determined by your system administrator The Hold feature is disabled on a Call Chaperone user s Cisco Unified IP Phone when the calls are being chaperoned Switching Between Multiple Calls You can switch between multiple calls on your phone If you want to Then Switch between connected 1 Make sure the call that you want to switch to is highlighted calls 2 Press Any active call is placed on hold and the selected call is resumed Switch from a connected call Press Answer Any active call is placed on hold to answer a ringing call Switching an In Progress Call to Another Phone You can switch in progress calls between the desktop phone and your mobile phone or other remote destination If you want to Then Switch an in progress 1 Press the Mobility softkey and select Send call to mobile call on your desktop phone to a mobile phone 2 Answer the in progress call on your mobile phone 20 OL 22336 01 Basic Call Handling If you want to Then Switch an in progress 1 Hang up the call on your mobile phone to disconnect the mobile call from a mobile phone but not the call phone to your desktop 9 Press Answer softkey on your desk phone within 4 seconds and start phone talking on the desk phone Switch an in progress 1 While on your mobile phone press the access code for the Session call from a
80. the database e If you incorrectly enter any requested information such as mobile phone number or PIN three times in a row the Mobile Voice Access call disconnects and you are locked out for a period of time Contact your system administrator if you need assistance Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 43 44 OL 22336 01 Using a Handset Headset and Speaker Using a Handset Headset and Speaker The Cisco Unified IP Phone 7906G and 7911G provide a speaker for hands free listening You can use the speaker only to listen to a call To talk on a call you must use the handset You can use the speaker in one of two ways depending on how your system administrator enables the phone Your phone may be enabled for one of the following features but not both at the same time e Group Listen e Monitor default Using the Group Listen Feature The following table shows how you can use the Group Listen feature If you want to Then Use the handset Lift it to go off hook replace it to go on hook Talk using the handset and listen Press GListen on the speaker at the same time note l Group Listen must be enabled bv vour svstem administrator Group Listen for the GListen softkev to displav Turn off Group Listen and use the Press GLOff handset Hang up after using Group Listen Press EndCall or hang up Adjust the volume level for a call Note
81. wn menu Click Phone Services Click Add New Choose a service from the drop down list and click Next So on Change the service label and or enter additional service information if available optional Click Save Select a device Search for services Click Phone Services Click Find Search for services Change or end services Select one or more entries Click Delete Selected Search for services Change a service name Click on the service name SB m ale BoP Soe oS Ss Change the information and click Save Access a service on your Use the Applications Menu and Applications Menu button to phone select Services Messages and Directories Note The services available for your phone depend on the phone system configuration and the services you subscribed to Ask your phone system administrator for more information Note If only one service is configured the service opens by default If more than one service is configured select an option from the menu on the screen 64 OL 22336 01 Using the Cisco Unified CM User Options Web Pages Controlling User Settings on the Web User settings include your password PIN and language locale settings If you want to Then do this after you log in Change your password 1 Choose User Options gt User Settings 2 In the Browser Password area enter information 3 Click Save Change your PIN 1 Choose User Opti
82. would create a Call Forward All loop or would exceed the maximum number of links permitted in a Call Forward All chain also known as a maximum hop count Ask your system administrator for details Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 73 Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes If you are asked to Then Access network configuration data Press B and choose Settings gt Network Configuration and select the network configuration item that you want to view Access status data Press B and choose Settings gt Status and select the status item that you want to view Access phone model information Press B and choose Settings gt Model Information Access phone call and voice quality information Press B and choose Settings gt Status gt Call Statistics Using the Quality Reporting Tool Your system administrator may temporarily configure your phone with the Quality Reporting Tool QRT to troubleshoot performance problems You can press QRT to submit information to your system administrator Depending on configuration use the QRT to e Immediately report an audio problem on a current call e Select a general problem from a list of categories and choose reason codes 74 OL 22336 01 Cisco One Year Limited Hardware War
83. your phone has on hook transfer enabled complete the transfer by hanging up Cisco Unified IP Phone Guide for Cisco Unified Communications Manager 8 5 1 SCCP and SIP 21 If you want to Then Talk to the transfer 1 From an active call press Transfer recipient before transferring 9 a call consult transfer Enter the target number 3 Wait for the transfer recipient to answer 4 Press Transfer again to complete the transfer or EndCall to cancel Note If your phone has on hook transfer enabled complete the transfer by hanging up Redirect a call to a voice Press iDivert For more information see Sending a Call to a Voice message system Message System page 22 Tips If on hook transfer is enabled on your phone you can either hang up to complete the call or press Transfer and then hang up If on hook transfer is not enabled on your phone hanging up without pressing Transfer again places the call on hold You cannot use Transfer to redirect a call on hold Press again to remove the call from hold before transferring it The Transfer feature is disabled on a Call Chaperone user s Cisco Unified IP Phone when the calls are being chaperoned Sending a Call to a Voice Message System You can use iDivert to send an active ringing or on hold call to your voice message system Depending on the type of call and your phone configuration you can also use iDivert to send the call to another party s voi

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