User Manual
Contents
1. icon to view context sensitive help You can turn this feature on or off for your users 1 Click the Webmail Settings link 2 Click the Interface Design link 3 Click the Toggle Webmail Help Status link Inbox 1 7 of 7 1 New Show Al Conversation View Hide Preview Pane 2 Turn webmail help ON Turn webmail help OFF O 4 Indicate whether you want webmail help to be on or off 5 Click the Save button Customizing the Login Page You can customize the look and feel of the login page by making changes to the HTML code By default your login page will be located at http webmail yourdomain com 1 Click the Webmail Settings link 2 Click the Login Logout link 3 Click the Customize Login Page link 4 Make changes to the Login Page HTML as desired Or to select from various default settings including language and user login settings click the Reset and Select Settings button and make changes as desired 5 Click the Save button 6 To see your changes you will need to visit http webmail yourdomain com uncheck the Remember my info box if checked and then refresh your browser Sending Users to an Alternate Login Logout URL If you are hosting a webmail login page on your website you may want your employees to be redirected to your site whenever they visit your default login page http webmail yourdomain com This is particularly helpful if employees are accustomed to vis2. When you delete an account you delete the email address and all of its email messages 1 2 3 Click the Email Accounts link Click the Mailboxes link Click the account s Delete link Or to delete multiple accounts at one time check the box next to each account and then select Delete from the Select Action drop down menu You will be asked to confirm that you want to delete the account Click the OK button Note about Multiple Domains If you have more than one domain you will be prompted to select a domain when you click on certain submenu items To switch domains later click the change domain link located at the top of most windows Copyright 2006 Document Authors Some Rights Reserved 1 Setting up Mail Forwarding 1 Click the Email Accounts link 2 Click the Mailboxes link 3 Locate the account for which you want to set up mail forwarding Click the account s Edit Settings link 4 Scroll down to the Mail Forwarding section 5 You can forward email from this account to up to 15 email addresses four of which can be outside of your domain Please separate multiple email addresses with a comma and use all lowercase letters 6 To keep a copy of messages that are forwarded check the Save copies of forwarded emails box 7 Click the Save button Creating a Vacation Message When you will be out of the office you can automatically send a message to each person who sends you an email letti
3. 5 In the Spam Handling section indicate what should happen to spam messages Deliver to Spam folder Delete the email immediately Ignore take no action Deliver to this alternate email address MYDOMAIN COM O Add this text to beginning of the subject line e Deliver to Spam folder Spam messages will be sent to your Spam folder e Delete the email immediately Spam messages will not be delivered to you but will be deleted immediately e Ignore take no action Spam messages will arrive in your Inbox This option essentially turns off the spam filter e Deliver to this alternate email address Spam messages will be sent to the email address you specify e Add this text to beginning of the subject line Spam messages will arrive in your Inbox but the SPAM or other tag will be inserted into the message s Subject line 6 If you selected Deliver to Spam folder option you should indicate how often to purge or delete messages from the Spam folder Choose one of the following e Delete after days or total emails To delete old spam after a specific number of days or spam emails This is the recommended setting e Never automatically delete emails To never automatically delete spam 7 Click the Save button Copyright 2006 Document Authors Some Rights Reserved Using the Spam Filtering Safe List When you add an email address or domain to the Safe List you ensure that sp
4. 006 Document Authors Some Rights Reserved 3 Enter tagline messages in the Tagline boxes If you create more than one tagline the taglines will be used in rotation Or to disable taglines remove all taglines from all boxes 4 Click the Save button API Information Using the Programming API We provide a collection of SOAP functions for your private label webmail They are platform independent and provide you with the ability to securely integrate every facet of the hosted email system with custom tools and third party applications To access these functions click the API Information link and then click the API Wiki link Customizing the Control Panel s Footer 1 Click the Control Panel Settings link 2 Click the Footer link 3 To adjust the footer background color click the Click here to see available colors link 4 Make changes to the HTML as desired 5 Click the Save button To see your changes you may need to log out of the control panel and then log back in Customizing the Color and Fonts 1 Click the Control Panel Settings link 2 Click the Colors and Styles link 3 In the Select Section box select the section you want to customize 4 Inthe Select Element box select a specific element An example of the element will appear in the third box 5 In the Modify Style box you can make changes as desired to the color and font properties e To change the color click the Click here to see availab
5. RSS reader click the Optional button To disable the RSS reader for your users click the Disabled button Copyright 2006 Document Authors Some Rights Reserved Tools Sending an Email to All Users You can send a message to all users in your domain 1 Click the Email Accounts link 2 Click the Tools link 3 Click the Send an Email to All Mailboxes link 4 Enter the following information in the spaces provided e Senders Name Enter your first and last name e Senders Email Address Enter your email address e Subject Enter the subject of your message e Message Body Enter the body of your message 5 Click the Send button to send the message to all users in your domain Viewing Forwarding Settings Login Dates and Aliases 1 Click the Email Accounts link 2 Click the Tools link 3 Select from the various export options e Export Mail Forwarding Settings View mail forwarding settings for each user in your domain EJ View Last Login Dates for MYDOMAIN cOM Export Last Login admin 1 1 2005 Dates View the last joesmith 5121 2005 login time for each parti einai rin r domain maryjones 21 2005 user IN you omain rsmith 5 19 2005 e Export Mailbox iii ee Aliases View all mailbox aliases and the associated email addresses 4 Click the Done button To automatically add certain RSS feeds to each users RSS reader click the Add Feed button Enter the feed s URL in the first bo
6. Using the Control Panel Technical Manual User Guide Creating a New Email Account 1 Z 3 i Click the Email Accounts link Click the Mailboxes link If prompted select a domain from the list Or to change domains click the change domain link Click the Add Mailbox button Enter the following information in the spaces provided e Mailbox Enter a unique username for the email account Please use all lowercase letters Mailbox myname mydomain com Password Re type Password Given Name Last Name Smin e Password Enter a password for the email account e Re type Password Retype the password you entered in the Password box e Last Name Enter the user s last name If desired you can enter additional information about the user in the fields provided This is not required Click the Save button Note If you are unable to create a new account because you have reached your maximum number of mailboxes you can click the Upgrades link to submit a request for more mailboxes Creating Multiple Accounts 1 To set up multiple email accounts at one time click the Email Accounts link Click the Mailboxes link Click the Add Multiple Mailboxes button For each user enter the following information mailbox name password and then a 7 active or O inactive using one line per user For example e mary mypassword 1 e joe mypassword O e bill mypassword 1 If desired yo
7. am filters will not incorrectly identify as spam the email you receive from those addresses and domains 1 Click the Anti Spam Settings link 2 Click the Safe List link 3 Choose one of the following e To make changes that affect the entire domain click the Edit spam filtering safe lists for this entire domain link e To make changes to a user s safe list click the Edit spam filtering safe lists for individual users in this domain link Then select a user from the drop down menu and click the Customize button Or if a user already has customized Safe List settings click the user s Modify link as it appears in the Username list 4 Enter an email address or domain in the first box Enter an email address for domain to add to your Safe List Mourdomain com 5 Click the Add button The email address or domain will be added to the Current Safe List box 6 If you want to remove an email address or domain click once on the item and then click the Remove button 7 When you are done click the Save button Using the Blacklist Email addresses or domains in your Blacklist will always be flagged as spam They will be handled according to your Spam Handling Preferences Anti Spam Settings Filtering Options 1 Click the Anti Spam Settings link 2 Click the Blacklist link 3 Choose one of the following To make changes that affect the entire domain click the Edit spam filtering blacklists for this enti
8. and cancel all services e g private label webmail sites This restriction serves as a safeguard against accidental deletions In the Clients amp Domains section e To delete a domain click the domain s Delete link located in the Actions column e To delete an account first delete all of its domains Click the button next to the account and then select Delete from the Select Action drop down menu
9. d delivering an alias messages to an account outside of your domain because the messages will bypass your domain s spam filters 9 Click the Save button Note To manage aliases for a specific mailbox select Email Accounts Mailboxes and then click the mailbox s Alias link Click the Save button In the next window select All from the Domains menu In the Select Mailboxes section click once on the mailbox es you want to include and then click the Add button To add mailboxes that are outside your domain click the Modify Users link and then enter the user s information in the First Name Last Name and Email Address boxes and then click the Add button 10 Click the Save button Note Users with mailboxes that belong to your domain can access the company directory by clicking the Contacts link in webmail There they can view contact information for other users in the directory and can edit their own profile information Settings Adjusting Storage Space If you have purchased additional storage space you can allocate storage for each user If you have not purchased additional storage space this feature will not be visible in your control panel 1 Click the Email Accounts link Click the Settings link Adjust Storage Space for MYDOMAIN COM change domain 2 3 Click the Adjust Storage Space link 4 Your total allocatable storage will be displayed as well as how much of that
10. de the tagline 1 Click the Webmail Settings link 2 Click the Email Taglines link Control Panel Customizing the Control Panel s Login Page 1 Click the Control Panel Settings link 2 Click the Login Page link 3 Make changes to the Login Page HTML as desired Or to select from various default settings click the Reset and Select Settings button Ei Reset the login page 4 In the Reset window click the Click here to see available colors link to change the colors Or to locate and select your logo click the Browse button Primary Color 5 Click the Save button when you gt Setthe primary background color are done E 6 Click the Save button again To see your changes you may need to log out of the control panel and then log back in Click here to see available colors gt Setthe secondary background color E Click here to see available colors Customizing the Control Panel s Header 1 Click the Control Panel Settings link 2 Click the Header link 3 To locate and select your logo click the Browse button and then click the Upload button 4 To adjust the header background color click the Click here to see available colors link 5 Make changes to the HTML as desired 6 Click the Save button Or if you want to restore the default settings click the Restore Default button To see your changes you may need to log out of the control panel and then log back in Copyright 2
11. e administrative password should never expire or expire after a specific number of days 5 To allow this administrator to log in to the control panel from multiple locations or multiple browser windows at the same time check the Allow simultaneous logins using this Administrative ID box 6 If you want the administrator to be able to access the control panel only from a specific IP address or up to 3 IP addresses check the Password Restricted to IP Address es box and enter the IP addresses in the space provided 7 Inthe Optional Information section enter additional information about the administrator as desired 8 To sign up for email notifications and alerts enter the administrator s email address in the Email Address field 9 Click the Add ID button 10 If you indicated that this administrator has Limited access you will be prompted to select which areas the administrator can access When you are done click the Save button Editing or Disabling an Administrator To make changes to an administrator s settings click the Administrators link and then click the administrator name as it appears in the Administrator column Or to adjust a Limited Admin s permission settings click the administrator s Permissions link To disable an administrator click the Disable link Or to disable several administrators check the box next to each administrator and then select Disable from the Select Action drop down me
12. e Base Mailbox Size The amount of base storage for all mailboxes e Extra Storage Storage that the user can allocate on a per user basis To allocate storage to each user select Email Accounts Settings Adjust Storage Space e Maximum Number of Mailoboxes The number of mailboxes the client has purchased 6 Enable or disable virus scanning and spam filtering as desired 7 Click the Create Domain button Note To make changes click the domain s Modify link Moving a Domain to Another Client To move a domain from one client to another select Resellers Clients amp Domains Click the button next to the account that currently owns the domain and then select Move Domains from the Select Action drop down Creating a Private Label Webmail Site When a client signs up for the Private Label Webmail service they can customize the webmail interface according to their company s style They also have access to the webmail programming API and other features Copyright 2006 Document Authors Some Rights Reserved 1 Click the Reseller Tools link 2 Click the Webmail Sites link 3 Locate the client s account in the Accounis list You may need to select All from the Show drop down menu to display all of your accounts 4 Click the Add Webmail Site link 5 In the Webmail Site box enter the URL for the private label webmail site Webmail URLs should begin with webmail or mail e g webmail m
13. hird box 6 In the Modify Style box you can make changes as desired to the color and font properties To change the color click the Color Picker link Click once on a color and then click the Click to use this color link To change the font properties make changes to the HTML text in the Advanced Style Properties box 7 When you are done click the Save button located within the Modify Style box 8 To see your changes you will need to log in to your webmail using your email account and password If you are already logged in you will need to log out and then log back in Adding Custom HTML to the Header and Footer 1 Click the Webmail Settings link 2 Click the Interface Design link 3 Click the Add Custom HTML to the Header and Footer link 4 Enter your custom HTML code in the Header and Footer boxes as desired 5 At the bottom of the page you can turn the headers and footers on or off By default the footers are turned off 6 You can also adjust the header and footer height and the frame border color as desired 7 Click the Save button 8 To see your changes you will need to log in to your webmail using your email account and password If you are already logged in you will need to log out and then log back in Copyright 2006 Document Authors Some Rights Reserved Toggling Webmail Help Status Webmail has an optional online help feature When a user is in webmail they can click a
14. iting the default login site and should now log in from your website 1 Click the Webmail Settings link 2 Click the Login Logout link 3 Click the Send Users to Alternate Login Logout URL link 4 In the first box enter the URL for your website s webmail login page Please be sure to enter the entire URL e g http www mydomain com 5 In the second box you can indicate where the user should be redirected when they log out of webmail You may want to redirect them to the same URL you entered above or to your home page Please be sure to enter the entire URL e g htto www mydomain com 6 Click the Save button 7 To see these changes you will need to close all web browser windows and then re open your web browser It may take a few minutes for this change to be applied Uploading Images to your Webmail Site 1 Click the Webmail Settings link 2 Click the Upload Images link 3 To locate and select an image click the Browse button and then click the Upload button 4 The image path to your uploaded image will appear in the Existing Image Paths section This is the path you will need to refer to in your HTML text in order to display the image on your site Creating Taglines You can add taglines to the bottom of outgoing email messages Taglines will only appear in messages sent from within webmail Messages sent from desktop email clients e g Microsoft Outlook Eudora Thunderbird will not inclu
15. le colors link Click once on a color and then click the Click to use this color link e To change the font properties make changes to the HTML text in the Advanced Style Properties box 6 When you are done click the Save button located within the Modify Style box To see your changes you may need to log out of the control panel and then log back in Customizing the Support Page To make changes to the control panel Support page click the Control Panel Settings link and then click the Support Pages link Make changes to the HTML as desired and then click the Save button Administrators Adding a New Administrator 1 Click the Administrators link 2 Click the Add Administrator button 3 Enter the following information in the spaces provided e Administrative D Enter a unique name for the account e Type Select the level of security the administrator will have e Super Allows full access to the control panel and includes the ability to create and manage administrator accounts e Standard Allows full access to the control panel but does not include the ability to create and manage administrator accounts e Limited Allows access to only the control panel areas you specify You will select the specific areas after clicking the Add ID button e Password Enter a password for this administrator account e Re type Password Retype the password 4 Inthe Security Settings section indicate whether th
16. ng them know you are away and when you will return 1 Click the Email Accounts link 2 Click the Mailboxes link 3 Locate the account for which you want to set up mail forwarding Click the account s Edit Settings link 4 Scroll down to the Vacation Message section 5 Check the Activate vacation message below box 6 Enter your vacation message in the box This is the text that will be sent to each person who sends you an email message 7 Click the Save button 8 When you return to the office you can turn the Vacation Message off by unchecking the Activate vacation message below box Note Each person who sends you an email message will receive your vacation message only once To reset your vacation message turn the vacation message off click the Save button and then follow the steps above to re enable the message Company Directory Creating a New Company Directory The company directory allows your users to share and view contact information via the Contacts link in webmail 1 Click the Company Directory link Click the Create Directory button 2 3 Enter a unique name in the Directory Name box 4 To allow users to edit their personal contact information check the Allow users to edit their profile in webmail box In the Domains section click once on a domain you want to add to the directory and then click the Add button You can add several domains to the same directory but each domain can belo
17. ng to only one directory Copyright 2006 Document Authors Some Rights Reserved Aliases Creating an Alias When you create an alias you are creating an email address that points to an actual email account or accounts For example the alias sales mydomain com can point to joe mydomain com mary mydomain com and bill mydomain com Each of those recipients Mary Joe and Bill would receive the message that was sent to sales mydomain com 1 Click the Email Accounts link 2 Click the Aliases link 3 Click the Add Alias button Addresses Inside of this Domain Search for Users mydomain com Go admin mydomain com maryjones mydomain com r smith mydomain com joesmith mydomain com j smith mydomain com 4 Enter a unique alias name in the Alias box 5 Click the arrow on the Filter drop down menu and select All Or to view addresses according to the first letter select a letter from the list To search for a specific address enter the username in the Search for Users box and click the Go button 6 Click once on the address you want to add and then click the Add button The address will appear in the right hand box 7 Repeat Step 6 for each address you want to add 8 You can send email from this alias to up to 50 total email addresses four of which can be outside of your domain To add an address outside of your domain enter it in the Addresses Outside of this Domain section We do not recommen
18. nu Copyright 2006 Document Authors Some Rights Reserved Account Information Updating your Contact and Billing Information If we ever need to contact you we will use the contact information stored in your control panel s Contact Info section Please keep this information up to date To make changes to your contact and billing information click the Account Info amp Billing link Click the Contact Info or Payment Method links and make changes as desired Click the Save button when you are done Upgrades To add additional mailboxes and or storage to your account click the Upgrades link To request an upgrade click the Request Upgrades link Or to add an email domain to your existing plan click the Add Email Domains link Statistics Viewing Statistics The Statistics feature displays information about email messages being sent and received from your domain It is updated each evening 1 Click the Statistics link 2 Select a domain from the Domain list 3 To adjust the date and range make changes in the Date section and then click the Go button BB 183 emails were Clean 3 emails were Spam Bi 0 emails contained a Virus Top Viruses Blocked None 10 15 20 25 30 Past 30 Days 4 To view the statistics as a graph click the domain name as it appears in the Domain column show emails show percents Support Viewing Documentation To access helpful user doc
19. re domain link To make changes to a user s Blacklist click the Edit soam filtering blacklists for individual users in this domain link Then select a user from the drop down menu and click the Customize button Or if a user already has customized Blacklist settings click the users Modify link as it appears in the Username list 4 Enter an email address or domain in the first box pi Click the Add button The email address or domain will be added to the Current Blacklist box If you want to remove an email address or domain click once on the item and then click the Remove button 7 When you are done click the Save button Webmail Settings The Private Label Webmail Feature If you have purchased the optional Private Label Webmail feature you can customize the webmail interface according to your company s style After logging in to the control panel with your Administrative ID and password click the Webmail Settings link to access all webmail customization tools Customizing the Color and Fonts 1 Click the Webmail Settings link 2 Click the Interface Design link 3 Click the Color Schemes and Fonts link 4 In the Select Section box select the section you want to customize 1 Select Section Left Menu Content Page Layout 2 Select Element fe 10 of 525 3 New 5 In the Select Element box select a specific element An example of the element will appear in the t
20. storage has not yet been allocated You can assign extra storage to eaves a each user by entering a MB ait value in the spaces provided Total Allocatable Storage 100 MB Unallocated Storage 70 MB Mailbox Base Storage Additional Storage Total Storage admin 25 MB 10 MB 35 MB 25 MB 10 MB 35 MB 35 MB 5 Click the Save button when you are done Setting Up Full Mailbox Notification When a user s mailbox is nearing its capacity the Full Mailbox Notification feature can automatically send the user a notification email message 1 Click the Email Accounts link Click the Settings link Click the Full Mailbox Notification link Check the Activate full mailbox notification box Select a capacity from the drop down menu D 2 a amp I If you would like to send a copy of this notification to another account e g the administrators email account enter that email address in the Send a carbon copy Cc to this email address box 7 Make changes to the notification message as desired 8 Click the Save button when you are done RSS Feeds Adding and Modifying RSS Feeds You can automatically subscribe users to specific RSS feeds and permit or restrict the users ability to subscribe to feeds of their choice 1 Click the RSS Feeds link 2 Choose one of the following e To require your users to use the RSS reader click the Required button To give your users the option of whether or not to use the
21. u can enter additional information about the user according to the field order that appears on the page To skip a field just enter a comma e mary mypassword 1 Jones Mary My Company Sales 540 555 5555 Springfield VA Click the Add Mailboxes button Document Updated 3 06 Editing an Email Account 1 2 3 4 5 Click the Email Accounts link Click the Mailboxes link Locate the account you want to edit Click the account s Edit Settings link Or to manage aliases for the account click the account s Alias link Make changes as desired When you are done click the Save button Disabling or Enabling an Email Account To prevent a user from logging in to their email account you can disable the account When you disable an account the account is not deleted messages sent to the user s email address will still be delivered to the account 1 2 3 Click the Email Accounts link Click the Mailboxes link Choose one of the following E Administer Mailboxes for MYDOMAIN COM c Mailboxes All e To disable an account click the Disable link Select Action e To enable a disabled account click the Enable link e To disable or enable multiple accounts at one time check the box next to each account and then select Disable or Enable from the Select Action drop down menu If you are prompted to confirm whether or not to disable the account click the OK button Deleting an Account
22. uments and our Acceptable Use Policy click the Support link All documents are available as PDF files Requires Adobe Reader Requesting Help To contact customer support click the Support link and then click the Request Help link Fill out the Request Help form providing as many details as possible After you click the Submit button our support staff will contact you promptly Reseller Tools Adding a Client Account 1 To add a new client account click the Reseller Tools link 2 Click the Clients amp Domains link 3 Click the Add Client button 4 Enter the client s information in the Company Information Primary Contact and Billing Information sections 5 Click the Create Client button when you are done Note To make changes to an account click the button next to the account and then select Modify from the Select Action drop down menu Adding a Domain After you have created an account for a client you can assign domains to that account 1 Click the Reseller Tools link 2 Click the Clients amp Domains link 3 Locate the client account in the Accounts list You may need to select All from the Show drop down menu to display all of your accounts 4 Click the Add Email Domain link 5 Enter the following information in the spaces provided e Domain The clients domain e g mydomain com e Domain Aliases Other domains that the client has registered e g mydomain net mydomain us
23. x Subscribe to a new feed If a username and password are required to access the feed enter the username and password in the fields provided Paste URL of feed http www forbes com work rss jhtml User Optional Password Optional Click the Confirm button Make changes to the feed name in the Feed Title box as desired Click the Confirm button The feed will be automatically added to each user s RSS reader Click the Save button spam Adjusting the Spam Filter 1 Click the Anti Spam Settings link 2 Click the Filtering Options link 3 Choose one of the following e To make changes that affect the entire domain click the Edit filters for this entire domain link e To make changes to a user s filter settings click the Edit filters for individual users in this domain link Then select a user from the drop down menu and click the Customize button Or if a user already has customized filter settings click the user s Modify link 4 Make changes to the Spam Filtering Level as desired High Catches the most spam Recommended Low Catches only obvious spam Exclusive You will only receive email from addresses on your Safe List e High This is the recommended setting It will catch most spam e Low This setting catches only the most obvious spam e Exclusive This setting will block email from all recipients who are not included on your Safe List
24. ydomain com or mail mydomain com 6 Choose one of the following e To base the new webmail site on an existing template click the Create a new webmail site based on the following interface button and then select a template from the drop down list e To redirect users to an existing webmail site click the Redirect to the following webmail site button and select a site from the drop down list e To enable the client to edit the site check the Allow the client to customize this webmail site box 7 Click the Create Webmail Site button Note Private Label Webmail clients can customize their webmail through the Webmail Settings section of their control panel Managing Client Administrators 1 Click the Reseller Tools link 2 Click the Administrators link 3 Choose one of the following e To manage administrators for your account click your account s Edit Administrators link You will be redirected to the Administrators section of the control panel e To manage administrators for a client account select All from the Show drop down menu Then click the client account s Edit Administrators link 4 Inthe Administrators window you can add edit delete and adjust permissions for company administrators See the Administrators section of this user guide for more information Deleting a Domain or a Client Account To delete a domain or a client account the client s administrator will need to delete all email accounts
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