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Cheque Fraud Protection Service Negative Pay User Guide

1. Header Record Postion Description Type Lengi Sample Value 1 Type 3 Aways upper case Recount Number N 595959 7 1 TD Branch Transit N 5 0207 12 18 Account Number N 1234867 18 48 Account Name AN 36 ABC Company Lid 39 56 Fie Date N 20071231 87 80 Reserved AN 24 Filled spaces Data Records Position Description Type Leng Sample Value Record Type Always P upper casa 7 27 Forced Value N 24 31 Date YYYYMMOD N 20071231 32 41 Forced Value N 30 3989999983 32 80 Filed Spaces N File spaces 51 75 Forced Value 25 NIL PAID FILE 76 80 Reserved AN 5 Filed spaces Trailer Record Position Description Type Sample Value 1 Awaye T upper casa 2 10 Total Data Records N 3 000000001 17222 Forced Value N 12 999999999900 23 80 Reserved AN 58 Filed spaces Valid Data Types A alpha characters A Z N numeric characters 0 9 alphanumeric characters 2 0 9 Fraud Praarton Serves Neg Pay User Gud Cheque Fraud Protection Service Negative Pay User Guide Cheque Fraud Protection Service On line Service System Administrators Logging into The CFP Service To ensure the security of the CFP Service all Users are required to identify themselves with a User Name and P
2. Character Postion Fee Sue Content Explanation 1 Month clan C March ate 2 T Day 7 28 1 27 2 28 OI 3 T Hourorday am Lion eic E 2 Minutes 2digi minutes 01 9 3 Seconds 3 digi seconds 00 00 58 5 Your CFP Paid Cheque flo downloaded to your PC will have this unique naming standard identifying the date and time the fle was created by TD Commercial Banking Example a Paid Cheque file with PC fle name CJHOB188 TXT would have been created on March 10 at 8 08 18 8 am C March J 10 H 8 a m 08 minutes 188 18 8 seconds Fa POTN SEES REPE UE QUE Cheque Fraud Protection Service Negative Pay User Guide It you receive a NIL Paid Cheque file the same naming convention is used as with your CFP Paid Cheque fle CFP Paid Cheque File Formats All CFP flos must be formatted to TD Commercial Banking s standard 80 byte output fle formats These standard layouts which are detailed in this section are the same regardless if you are receiving the file through Web Business Banking File Transfor Service or via mainframe CFP Pald Cheque File Format Header Record Postion Description Type Lengi Sample Value 3 Record Type 1__ upper case EH Account Number N 5 95059 T TD Branch Transit N T0207
3. Serves Negative Pay User Gate Cheque Fraud Protection Service Negative Pay User Guide ITT mcus Seite Tes T costs S usus cu 2 Eg x 0 Our Db EI anuo AD Fein B 1 suus f Moi ach hon dene pen 4 The Retrieve All confimation dialog box will appear Select 5 Once retrieval has been completed the Cancel button abel changes to Done Select Done to clase the dialog box Create a Batch by Selecting Items Index only Follow the same procedure as above except on stop 3 ensure that the Index wXXML checkbox is selected instead of tho Image checkbox before proceeding Importing a Batch Once batches are created they must be imported to the volume listing to be included in searches Ono method of importing a batch isto select the Import Batch when done checkbox while creating a batch To view currently imported batches select Volume gt View to view all imported volumes Batches wil appear alongside volumes The format for the Volume ID for batch is DYYYYMMDDHHMMSS if the Import Batch when done checkbox is not selected when a batch is created then the batch can be Imported iater To import a batch navigate to the Batch gt View menu highlight the desired batch and select Import Click Ok once the batch has been imported The batch wil now appear as one of the Imported volumes Fraud Praarion Negative Pay U
4. Once your password has been changed successfully the CFP Service wil display a confirmation message Click continue to ba directed to the home page Navigation Through The CFP Service Once you have logged into the CFP Service and depending on what User rights are assigned to you you will be presented with a number of icons on your User homepage AV Home Helo contactus formation lon cur You can also navigate through the CFP Service by clicking on any link in the navigation monu home excoptions soarch reports Fa Patan SAE NG Pay QUE Cheque Fraud Protection Service Negative Pay User Guide Links and Buttons Alink is a connection between two web pages and wil be highlighted when you move your mouse pointer over it When you click on a link the displayed page will be replaced with the linked page Links are also used to jump between sections on a single page Buttons are graphics that when clicked Initiate a system function such as search Clear This Page When you click the Clear this Page button all the information entered on the page will bo cleared The Page will refresh to the default values Paging Only ono page of a list may be displayed at a time If list is comprised of more than one page the application will display a navigation contro block at the bottom of the page The navigation controls may be used to page through the list ether by moving lt
5. Next gt ways un do ct a again al CD irserien O Fun Crackin apposton now ask again at CD soiton O Erit nen ak agan at nest CO O Evit e do not ask agan at ne4 CD mero 14 Ifthe viewer doesn t automatically detect the location of the key library it may ask you to indicate whera it can be found If so identify the location of the key brary The viewer will now be installed as per the setup instructions After the installation is finished it wil import the volume located on the DVD ROM rese Fad toon Negas Pay User Gui Cheque Fraud Protection Service Negative Pay User Guide Appendix C History Supplementary Data Style Sheet Below is an example of what choque history supplementary data wil look like when opened using an XML compatible browser 3 Supplementary Data Org Mandie Ore Huile etura KT ran Automated Return H BORD Deposit Accs Representment Indicate KusirsssnntDam Bint Pacman ISN Hina Iern Heaton Suspense Accour Endorsement uar BowkDae BakIsN Fae Patan Nae QUE Cheque Fraud Protection Service Negative Pay User Guide Appendix D Uninstalling the CSC Software Uninstalling the Encryption Key Library 1 2 E 4 5 Click the Start menu and select Control Panel Select Add or Remove Programs Select Checkvision Applicat
6. Nae Pay r QUE Cheque Fraud Protection Service Negative Pay User Guide Select an account from the account drop down box and enter the serial number or serial rang for which you wish to lodge stop records If you have only one record to stop enter the serial number in both fields Once the required information has been entered click on the upload record button To start over click the clear this page bution Once you cick on the upload record button a review page wil be displayed Please ensure that you have checked your records and the cheque has not already been paid before lodging a stop payment If you need to make any corrections cick back to upload Click submit to finalize tne upload Once you have submited the upload page wil display a confirmation message including a reference number Romove a Stop Record a Change user click on the search leon on your home page aa Pata Serves ane US QU Cheque Fraud Protection Service Negative Pay User Guide From the Search screen select the Stop Search lab Select an account trom the account drop down box You may search for an individual serial number by entering that serial number in both the Serial number range from and To fields If you want to search on a range of serial numbers enter the beginning serial number in the Serial number range from field and the end
7. or mare roles to the User according the following rights model A list of all available rights wil be displayed under the Unselected column Select the appropriate Role Types for the User and move them to Selected column using the arrow keys Fa Patan ane Pay r QUE Cheque Fraud Protection Service Negative Pay User Guide v System Admini do We NM Process Users Administrators Change Users Upload Users Rate Rights View User download reports and search Tems Process User can download reports search lems request the correction of an amount difference or serial number error or request the return ofa presented cheque and view stops Change User User can dalata Stop Payments generale reports and view paid items Upicad User can add Stop Payment records EEG User can create and manage company Users by resetting passwords and changing a User s status Users cannot be deleted They can only be made Inactive Once inactive they can no longer access the system Only the company administrator switch a Users status back to Active if you set a User to inactive status and that User is also designated to receive notification e malls please notify your TD Manager Cash Management so thal we can update our records For account selection a list of your company s avallablo CFP accounts wil be displ
8. 5i E EI 3 33 34 5 5 55 55 56 57 60 Saree Meqale Pay User ae Cheque Fraud Protection Service Negative Pay User Guide Appendix D Uninstalling the CSC Software 61 Uninstalling the Encryption Key Library 61 Uninstalling the Check Vision Application 61 Removing Backup Files 61 Frequently Asked Questions FAQs e Fan PRION SONGS RR PU UR QU Cheque Fraud Protection Service Negative Pay User Guide Service Overview Commercial Banking s Cheque Fraud Protection Service CFP provides you with a web based faciity for managing cheques clearing through your Canadian and U S dolar business accounts and for detecting potential fraudulent activity The service is available 24 hours 7 days per week except during routine scheduled maintenance hours Software and Hardware Requirements Microsoft PC or Apple Macintosh Microsoft Windows 98 or higher Microsoft internet Explorer 6 x with 128 Bit Encryption or later version A700 MHz or faster processor MacOS 10 and the latest certified release of Safar The application requires the ability to write cookie data on the PC Users must configure their browsers to accept cookies Daeja Viewer The Daeja Viewer is used to view cheque images The Daoja standard ViewONE is ava based applet that enables online cheque image viewing Upon selection of the fist cheques image to
9. Negative Pay User Guide Important Note If you wish to return a choque for tho reason Material Altered Forged Endorsement Intended Payee Not Paid late than 48 hours altar the cheque has been paid you will be required 10 complete a declaration form Instructions fax numbers and addresses are provided within the CFP Web The faxed Declaration form MUST be received by the CFP Department no later than 2 00 p m local time the date you request the return of the cheque or the item WILL NOT be returned This fax must be followed by mailed or couriered original executed Declaration For U S Dollar accounts clearing through TD New York the declaration is required i the cheque is returned for the noted reasons later han 24 hours after the cheque has been paid and you wil be prompted to execute a declaration when requesting the return Returning a Counterfeit vs Materally Altered Item Itis important to return a cheque for the correct reason as counterfeit cheques must be returned within one business day of the paid date If an item is Counterfeit and is returned reason Materlally Altered the encashing bank may dispute the returned cheque and recourse could be lost This could mean a loss to your company To determine whether cheque is truly Counterfeit print Ine exception cheque front and back as well as some copies of good cheques Compare all the details on the front of the cheque as well as security fe
10. Forward or backwards one page at a ime using the or link To the fist or last page by selecting tho Kor link or Directly to a specific numbered page by entering the number in the field provided and hitting the enter key on your keyboard of 2 gt System Messages Tho CFP Service wil you if an activity was unsuccessful Tho following screen shows the error message generated by an unsuccessful login attempt BS trate ero Petan aed Use omerescwerd and ey Error messages appear in the folowing situations 1 invald inomaton H intormation in one or more fds is incomplete or has beon entered In unrecognized format You i be prompted to modiy tna data Tre occur at ogon i you erter an incorect usar or password or fali to anter eter ol Another example of vali information is aipha Characters in the amount fek when peoring a search 2 Empty mandatary lds It you submit a form without entering the required information the system will display a message that Indicates information is missing Serves Negative Pay User Gute Cheque Fraud Protection Service Negative Pay User Guide Search for a Pald Cheque To portorm a search to determino if a particular cheque has been paid click on the search Icon on your hame pago Search From the Paid Search screen select the Paid Search tab Select an account t
11. MICR line al the cheque as well as the date it was captured To view the reserve of the cheque click on the view Fraud eet Senes Naga Pay User Gui Cheque Fraud Protection Service Negative Pay User Guide aa pomum E To close the window click on the close button No Image Available After performing a search for paid cheque image you may get the following instead of an image If he Paid Search Results screen displays an S in the column then this cheque was posted as a sundry A sundry item manually posted does not have an image in the CFP system because it does not pass through the automated capture process This can happen he cheque was presented orn folded or I thoro is something wrong with the MICR line It you are noticing a high amount of sundry Items please speak with Cash Management Support regarding having your cheques MICR line tested View the Audit Trail for an item From any search results screen you can view the audit history for any item by clicking on the memo icon located in the detall column popup window wil be displayed From this window you can print the audit details by clicking on the print button Fae Patan Nae r QUE Cheque Fraud Protection Service Negative Pay User Guide To close the wind
12. Negative Pay User Guide report The dato rango cannot exceed When generate report is selected a message at the top ofthe page will appear informing you that the report will bo available under the Report Retrieval tab The message wil provide you with a request number specific to you that will identify your report request on the Report Retrieval Page You can view the desired report by selecting the fle name link from the Report Retrieval pago A Microsoft Excel fle download command wil appear allowing you the flexibility to open and view immediately to save o a Separate drive or to cancel and end the job Fa Patan SEER Nae Pay UR QUE Cheque Fraud Protection Service Negative Pay User Guide The All or Multiple link displays list of CFP accounts if more than one account was selected during report generation List of Accounts E The report will bo available from the Report Retrieval tab four days exclusive of weekends but inclusive of National and Regional holidays A fle name will be generated If the report is very large over 50 000 records it wil be divided into multiple Excel fles You may uso the Refresh button from the Report Retrieval page to view the current status of a report sample Paid Report follows Saas Fae Patan SEER Nae Pay UE QUE Cheque Fraud Protection Service Negative Pay User Guide of
13. Select the Start bution at the lower lett corner of your screen Select Run D lnstallssetup exe and select OK whore D is the drive letter of the DVD ROM Alternatively you can press the Browse button highlight the setup file indicated above and press Open 4 the language to be used then click Next gt 5 Select Install Inquiry in Normal mode default Click Next gt Setup Type Select tha best sl your neds Traut nettles Select fon opens below ngay m NORMAL Fun igus STANDALONE rode You will also be provided a chance to view the CheckVision Inquty ARP Installation Manual for detailed installation Instructions by clicking on the provided lnk Install to continue with the installation CheckVision Application Open checkvision instalation manual 7 Choose the destination folder to install the application The default location is C Program FllesiCV ls highly recommended to use the default location If you wish to install to another location use the browse button to change the install elsewhere Feud Praarion Serves Nagata Pay User Ga Cheque Fraud Protection Service Negative Pay User Guide 8 new instalation cick Next gt Previous Data wu needa reve nese Ini dao 1 Isi arewnstslston pess ne 2 iiis anupg ade ia a was ill a delaut cation he vil e ld
14. by he notification deadline we wil pay all presented cheques Notification Deadline Canadian Dollar cheques 2 00 p m local time US Dollar cheques 12 00 p m ET Negative Pay Service Flowchart Getting Started A number of things must take place before you can begin to use the Cheque Fraud Protection Service Your TD Manager Cash Management and assigned CFP Implementation Manager wil alor CFP to meet your business needs supply you with the documentation required o implement the service and wil help You get started Your TD team vil Assign a CFP account number Advise you on the cheque preparation and quality testing procedures required before activating your CFP account Provide you with a support contact list Tage Fa rT NERIS rT QU Cheque Fraud Protection Service Negative Pay User Guide Provide you with a Go Live date Your CFP Account Number Your CFP account number is imprinted within the MICR Magnetic Ink Character Recognition ino on all cheques designated for CFP processing CFP cheques aro charged to your specified dedicated business chequing account Your Manager Cash Management documents your bank account numbers as well as the CFP Service option you selected on a CFP Application Form for the purposes of setting up your profile on the CFP Service The default for a CFP account is to post all CFP cheques presented on a given day to your TD bu
15. formatted to MICR print standards and specifications Your Implementation Manager wil provide you with a completed MICR Specification Form with your introductory CFP letter Supply your Implementation Manager with 15 cheque samples selected at random for quality assurance testing The MICR Specification Sh You will need a separate MICR specification shoot if Your cheques are payable in U S funds Your cheques are to be numbered by disbursement category use a separato MICR specification sheet for each disbursement category You have more than one CFP account number Serves Negatve Pay User Gud Cheque Fraud Protection Service Negative Pay User Guide Once you receive your MICR specification shoets from your Implementation Manager the only information you wil need to record on the form willbe your cheque serial stating number All other information on the form is pre printed or completed by your Implementation Manager Document the following cheque serial number information on your MICR specification sheet Number of digits in your cheque serial number choose from a 6 to 10 digit serial number The starting serial number enter any starting number though the usual staring number for now account is 000001 0000001 00000001 000000001 or 0000000001 for a six seven eight nine or ton digit serial number respectively When re ordering CFP cheques you should alway
16. ire he reve data Rad wi be sees TF Fic melon is conec merat Ilii an upg ad tona pecus stalin at ae dau locaton tiese browse to a cea check Iha more det didis and ress eat Drow Daa Previus Iaguiy Foder ES er E 3 Please check the DVD ROM drive namo If your ROM drive is different than the default press Browse and select the correct drive name Fiesse check he CDROM dire an gt 10 Choose the directory path for the Master Database The default location C Program Files CV is recommended Cick Next bean Fee 11 Selecta Program Folder to install The default folder name CheckVision Application is recommended Click Next gt Ste nil ad regan isens to he Progam Foto isted balon You mayo a nen fader name spec cne Frnt dein ie Cic Netto crt Chesson piston Exsting Fader Dee Ofte Toa el Rebus URASA ETE fer Widor NT tation Podcle B Slate Fae Patan Nae Pay r QUE Cheque Fraud Protection Service Negative Pay User Guide 12 Select the shortcuts to be installed It is recommended that at least one of the options are selected Click Next gt 14 Select the desired behavior whenever an Inquiry DVD ROM is inserted Depending on what option is selected the appropriate flos wil be copied to the hard drive during installation
17. left blank If there are specific Tran codes used by your bank please obtain that list internally descriptions Tran codes if present are usually encoded on a cheque during physical processing for sorting categorizing purposes isn Sequence Number is assigned to the cheque at the timo it was processed Each ISN is unique to each cheque DRICR Search by specified value of Debit or Credit All cheques are classified as debit items since they are used o debit funds from the account they are drawn on I the desired result is to see all tems for a particular acot and or amt just leave this field blank in the search Truncated References electronic based processing of cheques Y Item cleared using image of cheque and electronic information ltem cleared using information from the physical paper Fa PT SEES NING Pay UR QUE Cheque Fraud Protection Service Negative Pay User Guide Search Field Operators For each search field a number of operators search values are available to assist in locating the required cheque s Only one operator value can be active for a given search field at given time For example if you receive a weekly DVD ROM and you want to search for a 100 item that was processed between September 23 2007 and September 27 2007 you could use the Between operator forthe Processing date field and the Equal To in the Amount Field To view tho available operator
18. the search f Single Retrieval Retrieves single item with the search criteria entered if marked Fa PTE SEES NING Pay Ua QUE Cheque Fraud Protection Service Negative Pay User Guide Viewing Cheques Search Results Here s what tho results screen looks Ike after a search By default the viewer is sel to auto image retrieve so the fist image displayed in the window will be the first item that was matched in the search test tem in the results display list display a diferent image Use arrow keys to highlight another item in the list using the up down arrow key With the mouse double cick on the Item in the results lst With your mouse Single click on the item in the results list and click the View option from the main window s tool bar The Document Information window displays all of the information about the selected cheque and the Check Imago window displays the cheque images Paap Onge Working with cheque Images Enter the required Search criteria being as specific as possible The cheque s that meet the search criteria wil be listed In he inquiry window Use the scroll bars or arrows on the keyboard fo move to a speclic cheque in the list Double clicking on an index will display the image related to that index in the Check Image box populate the data information In the Document information box if you have this box active First Choque Inquiry automatically
19. to display the files that match your fiter criteria 5 Select the file you wish to receive CFP Paid File by clicking the radio button to the left of the fle 6 Click the Receive or Receive Zipped button to receive the file A File Transport Service window will open to initiate the download followed by a Save File pop up dialog 7 Specity the location and namo of the fle to save NOTE The Receive Zipped button allows you to receive the fle in a compressed format thus reducing the time required to download tho file 3 Click on the Save button to begin the download NOTE Depending on your browser settings the pop up will either close automatically or you will have to click the Close button once the download is complete 9 Close the Filo Transport Service Window to return to Web Business Banking Optional CFP NIL Paid Cheque File You can choose to receive an optional NIL Paid Cheque fle on days when there is no cheque activity Although NIL can be suppressed its strongly recommended that you receive NIL files If as Negative Pay customer you do not receive a of paid information or a NIL fle by 11 00 am you should immediately contact our Cash Management Support area CFP PC File Names All CFP flos downloaded to your PC have a unique naming standard identifying the date and time the file was created by TD Commercial Banking To read th file names in tho samples below use the folowing table
20. 10 years by default Going to the Options gt Purge Volume menu and setting a different value can change this setting Fae Patan SAGE NG Pay r QUE Cheque Fraud Protection Service Negative Pay User Guide Printing Images Annotations or Watermarks When Printing Watermarks You can add watermarks such as VOID to cheque images when being displayed and printed by selecting Options gt Watermark and entering text to be displayed The text wil remain on all mages until you remove them Annotations You can add notes or user names to anything being printed by selecting Options gt Footer and entering the text lo be displayed The text entered wil remain on printed tems until you remove tem Printing Ono Image If you click tho print icon in the Cheque Display window then that image will go to the printer set up as a defaut You can change the default printer by going to File gt Print Setup and selecting a diferent printer By default the viewer prints the font and backs of cheque images Tho default magos printed can be changed by going o Options gt Print Image and choosing or backs or both ront and backs be Printed The opton selected wil persist unti you changeit Printing Multiple Images To Print multiple cheques from the results list in the Main Window follow these steps 1 Select the number of images ta be printed on a page Go to Options gt Batch Print Format and Select tho numbero
21. 12 18 CDA Account Number N 7 3234887 18 48 Account Name AN 36 ABC Company Lid 39 56 Dare ypyymmdar N 20071231 57 80 Reserved AN 24 Filed spaces Data Records Position Description Type Leng Sample Value T Record Type i Aways P upper casa zi Serial Number N 38 0000012345 12 23 Amount N 12 000000010000 100 00 24 31 Paid Date N 8 20071231 32 3 Trace No N OTE 32 80 Fasarved N 3 Fifed spaces EEA Reserved AN 25 Filed spaces 76 80 Reserved AN 5 Filed spaces Subtotal Record Position Description Type Length Sample Value T Record Type i Aways S upper casa 2 10 Sub Daia N 3 000000001 Records 11722 Sub Total Amount N 72 000000010000 100 00 23 80 Feserved N 58 Filod spaces Final Totals Trailer Record Pon Description Type Lengi Sample Value T Record Type A 3 Aways T upper casa 2 10 Total Data Records N 3 000000001 1722 Total Amount N 32 000000010000 100 00 23 80 Reserved AN 58 Filed spaces Fraud Praarton Servet Neg Pay User Gud Cheque Fraud Protection Service Negative Pay User Guide Valid Data Types A alpha characters A Z Nenumeric characters 0 9 A N alphanumeric characters A Z 0 9 Sub total Records Only used for accounts using disbursement category option NIL Pald Cheque File Format
22. 7328 for assistance Fa POTN SEES NING Pay UE QUE Cheque Fraud Protection Service Negative Pay User Guide Using the CSC Software inserted the DVD ROM but the cheques don t appear when search for them There can be many reasons why cheques are not appearing as expected from search results Following these steps should resolve a large portion of problems First use less restrictive search criteria to ensure the items are not inadvertently being filtered Ensure that the volume has been imported Go to Volume gt View and verily the expected volumes are imported If the volume has been imported make sure it has been selected or unselect any previously selected volumes Unselecting a volume will ensure that volumes and batches ised will be of any search criteria This can be done the Volume gt View menu and pressing Unselect if itis available How do I load subsequent DVD ROM once the initial DVD ROM has been loaded Atter removing the initial DVD ROM insert the subsequent DVD ROM s and the volume will be automatically imported and wil prompt you if the volume was imported already Maintenance and General usage What is the best way to handle and store DVD ROM A DVD ROM should always be handled by grasping its outer edges center hole or center hub clamping area Avoid flexing the DVD ROM or exposing it to direct sunlight DVD ROMs should be stored in plastic jener cas
23. Administrator you wil be able to reset User passwords should a User become locked of the CFP Service This can happen if a User forgets their password and attempts several imes enter an incorrect password As you may be out of the office from time to time a back up System Administrator should be assigned to ensure that your company can manage Users at all times The back up System Administrator can also reset your password if you become locked out of the CFP Service Please note that your company is accountable for all actions associated with User names and Passwords so it is important to protect the confidentiality of this information at all times Search Review Edit Existing Users From the Manage User the search button page enter all or part of the User name you wish to search for and click The User Search Results page wil be displayed An icon legend is displayed on the bottom right section of the page Click on the page Icon to view the Users audit trail Ifyou wish to edit the User click on the pencil icon You wil be able to edit all of the User s information except for their User name and password Reset User Password User should become locked out of the CFP service as the System Administrator you can reset the User s status from Locked to Active without changing thelr password Usually though it wil be necessary to reset the User s password because the reason they v
24. Batch From Search Window Follow this procedure to create a BATCH trom Retrieve All search 1 Select mage gt Search This opens the Search dialog box 2 Enter Search Criteria to define your search and then click on the Retrieve All button The Retrieve All confirmation dialog box appears Retret all nto batch are you sure Retrieve All Confirmation Dialog Box 3 Click on OK The Retrieve Al dialog box appears Make tho appropriate entries and selections in the Retrieve All dialog box and then on the Retrieve button to proceed with the search 4 The Status field indicates that the system is retrieving dala from the source You can click on Cancel stop retrieval in progress Once retrieval has been completed the Cancel button label changes lo Done Select Done to close tho dialog box All tems matching the search criteria are brought into baten Create a Batch by Selecting Items Index and Images 1 To batch multiple tems select all the cheques and go o Batch gt Insert Another way to do this is to click and drag the items directly onto the batch icon older Once inserted you can go to the next page and select more items in the same manner and insert it to the batch 2 Once all items are inserted click the batch on the toolbar to review all the items inserted 3 retrieve the images indexes and supplementary data to a batch select the Image checkbox and then click on Retrieve All
25. Cheque Fraud Protection Service Negative Pay User Guide Version 3 2 February 2013 Cheque Fraud Protection Service Negative Pay User Guide Table of Contents Service Overview Software and Hardware Requirements Daeja Viewer Negative Pay Service Overview No Pay Decision Notification Deadline Negative Pay Service Flowchart Getting Started Your CFP Account Number Optional Disbursement Category Service Preparation of Cheques for CFP Service The MICR Specification Sheet Quality Assurance Testing Day to Day Support Paid Cheque File Information Receiving Your Paid Cheque File Transmission Receiving Your CFP Paid Cheque File Using Web Business Banking Procedure Optional CFP NIL Paid Cheque File CFP PC File Names Paid Cheque File Formats Paid Cheque File Format NIL Paid Cheque File Format Cheque Fraud Protection Service On line Service System Administrators Logging Into The CFP Service Adding A New User Search Review Edit Existing Users Reset User Password Users Logging Into The CFP Service Navigation Through The CEP Service Links and Buttons Clear This Page Paging System Messages Search for a Paid Cheque View an Image of a Paid Cheque No Image Available View the Audit Trail for an item Add a Memo Search for a Stopped Record Request the Return of a Presented Cheque Daily Returns Report E mail Notification Tage Fara Fra eee NR Pay UR QU Cheque Fraud Prot
26. age from the Cheque Display window Click on the Save icon and select the directory where to save the image Opening an image In the Cheque Display window click the Open icon Navigate to the image to be opened and select open This will open the saved image in the Cheque Display window Saas Fa Pata SATE RE Un QU Cheque Fraud Protection Service Negative Pay User Guide Exporting Data Exporting is a function used to copy tho indexes into comma separated value CSV fle along with images TIFF and supplementary dala to a folder Export can be done from two different locations Export ALL Search Records 1 Select Image gt Search or select the search icon magnifying glass This opens the Search dialog box In the Search dialog box enter the criteria to search on and click on the Export All button 2 A confirmation dialog box will be displayed confirming that you wish to export tho items Glick on OK heckvision Inquiry Work c Escort alto a folder are you sure ea Exporing Al Confirmation Dialog Box 3 An Export To Folder dialog box wil appear Click on the arrow button to display menu of drive then click on a choice to select a drive where you want the information to be stored Folder x and hese EEz eo eed E wwesiszoacn EEE Export To Folder Dialog Box 4 An Export All dialog box will appear displaying the defaul
27. assword CFP associates each User with a role or roles access the CFP Service Using your assigned Web Business Banking Connect ID and password log into Web Business Banking the following URL tps businessbanking deommercialbanking com Select Cheque Fraud Protection from the services drop down menu located in the top right hand corner of he webpage Once directed lo the CFP Service you will be required to enter the User Name and Temporary password provided to you by your Implementation Manager Username Hom d utilisateur Posswond Mot de passe a Please note It you try to log in without entering a User Name or Password or you have entered an invalid User Name or Password tho system wil display an error message Pu REN ARR a O Naat E I you have forgotten your User name or Password or have not been issued User name or Password please contact your TD implementation Manager Note If you attempt to og in to the system with an incorrect password more than three times your account wil be locked Please contact your TD implementation Manager to unlock your account The first timo you log into CFP Service you wil be prompted to change your password Make sure that you follow these guidelines when creating your password password is caso sensitive minimum length of 7 characters with maximum of 30 alphanumeric must contain at least one of each of tho following classes up
28. ast Batch icon Drag and drop cheques into this tolder from the results list ether ono at a time or a Selection of multiple Select a range of tems by clicking on the first tem holding down the shift key and then clicking on the last tem Then drag the tems ino the folder Select tems individually by holding down the Ct key and clicking on only the tems you want from the results lst Then drag the items into the folder History icon This button becomes active any time theres history associated wih the cheque A style sheet wil display the cheques history once you cick on this button Refer to appendix C fora Sample sy sheet Cheque Display Toolbar wmm ISI yyooca amp Edumi L Open icon display an image previously saved in a fle folder 8 Save icon save the current image displayed in another folder Copy icon click to copy the entire content of the display window this will put a of the front and the back of the cheque onto the windows clipboard so you can paste It into another document icon this wil allow you to select the area of interest by clicking and dragging the outline over the area This will copy the selection only o the windows clipboard so you can paste i into another document Print icon clicking this button wil send the print job image tothe default printer already set up by you Also printed on the page wil be Processing dato Account Amount Ser
29. atures on the back and front If anything on the exception does not match the good cheque then it may be counterfeit Dally Returns Report E mail Notification You can choose to receive a complimentary bilingual e mail advising you Which cheques were returned the previous day Which cheques were not able to be returned since the last e mail notification you may have mado a retur decision the previous day which we could not full because either recourse was lost or the cheque amount had been misread by the system so only needed to be adjusted and not returned This e mail wil be delivered around 10 00 a m ET You can choose to have the e mail delivered to up to five diferent e mail addresses We recommend that you set up up a group e mail address To sign up for this e mail notification contact your Manager Cash Management Designated users wil receive a Consolidated e mail per company profile including all accounts to which that user has been assigned that need to be reported Subject Account Dally Returns ReportICompte sur les effets retourn s quotidiennement Fa POTN SEES NING Fay QUE Cheque Fraud Protection Service Negative Pay User Guide Request a Serial Number Correction Conduct a search for a Paid Cheque as Process user Glek on the eatticon P search results sereen Once presented with the Edit Cheque screen select the Serial Cor
30. ayed under the Unselected column Select the accounts that the User wil have access and move them 1o the Selected column using the arrow keys Position Tite Enter the User s position within your company E mail Enter the User s e mail address Phone and Fax Numbers Enter the User s telephone and fax numbers in these fields Saas Fa Patan RR Pay UE QUE Cheque Fraud Protection Service Negative Pay User Guide Status The User s account status is automatically set to Reset Password when a new User is added Once the User has logged in and changed thelr password the status wil automatically change to Active Language Select the User s language preference using the drop down box This preference will determino whether English or French wil be presented to the User upon logging into the CFP Service When all of the User account data is entered click on the next button at the bottom of the page The CFP Service wil display the Review tab for you to confirm all of the User information Note that tho User Temporary Password will bo displayed here Copy the Username and password down so thal you can pass tho information to tho User 11 the information is correct press the submit button Otherwise press the previous button to return to the previous screen and make the desired corrections Provide the User with both thelr User namo and Temporary Password under separate cover As System
31. e bean locked out is that they ve forgotten their password To do this you wil change the User s status from Locked Reset Password From the home page click on the manage users icon From the Manage User search button page enter all or part of the Username you want to update and click the Fa POTN SEES NING Pay UR QUE Cheque Fraud Protection Service Negative Pay User Guide The User Search Results page will be displayed Under the column Edit User click on the pencil icon In the status field change the status in the drop down list to reset password Click next Inthe password field a now Temporary Password will be displayed Copy the Temporary Password so that you can pass the information to the User Click on the submit bution The User s account status is automatically set to Reset Password When the User enters the Temporary Password thay wil be prompted to enter a new password Once the password has been updated tho User s status will automatically change ta Active Users Logging Into The CFP Service To ensure the security of the CFP Service Users are required to identity themselves with a User Name and Password CFP associates each User with a role or roles To access the CFP Service Using your assigned Web Business Banking Connect ID and password log into Web Business Banking the following URL ntps businossbanking tdc
32. ection Service Negative Pay User Guide Request a Serial Number Correction Request an Amount Correetion Encoding Error Upload a Stop Payment Remove a Stop Record Generate a Report Reconciling your account Reconciliation Frequency Options Back up Package Self Reconciliation Broadcast Messaging Marketing Messaging Cheque Image Archive DVD Rom Service Introducing CheckVision System Requirements Overview Tool Bars Main Viewer Toolbar Cheque Display Toolbar Viewer Screens Main Viewer Window Cheque Display Window Check Image 1 Document Information Window Searching for Cheques Search Field Operators Viewing Cheques Search Results Working with cheque Imag Viewing Multiple Cheque Importing Volumes Cumulative Indexing Printing Images Printing Multiple Images Printing Index Information Saving and Viewing Images Saving an Image Opening an Image Exporting Data Export from a Batch Index Only Export from a Batch Index and Images Creating Batches Create a Batch From Search Window Create a Batch by Selecting ltems Index and Images Create a Batch by Selecting Items Index only Importing a Batch Appendix A Installing the Encryption Key Library Appendix B Installing the CheckVision Application Appendix C History Supplementary Data Style 29 30 30 31 33 37 37 37 37 37 38 38 38 39 39 40 40 40 42 42 42 42 43 45 46 46 47 48 49 50 50 51
33. es rather than sleeves as cases do not contact the DVD ROMs surface and generally provide Better protection against scratches dust light or rapid temperature changes placed in thelr cases keeping them in a closed box drawer or cabinet can further protect DVD ROMS What is the shelf of a DVD ROM The shelf ife is conservatively estimated between 3 and 10 years Excessive heat direct sunlight or humidity may impact the expectancy of the DVD ROM Fae POTN SEES NING Pay UR GO
34. f images to be printed per page sup sah Lae LT gt _ rea MI os EXT 2 nihe results window select he cheques to be printed Hold down he Ct kay and cick on each of the cheques you want to print Holding Shift wil select cheques between the last Iwo cheques selected 3 Goto Batch gt Insert to move the cheques into the batch Alternatively the highlighted cheques be dragged and dropped on the batch olde 4 I necessary move more cheques to the batch from other pages in the results list or other searches 5 Once you have selected all the cheques to be printed go Batch gt RetrievaliPrinting Alternatively you can click the batch icon folder aa Patan Sa Nae Pay QUE Cheque Fraud Protection Service Negative Pay User Guide 6 ClckPrint All The cheques images should now be sent to the default printer are T um Armd Sent Tt TT TT e i gt solas See masas f FF rect Batch rien dere ewan Hil Einen 779 Cancel Printing Index Information You can print the Index Information by clicking on the Index Only Option This will print tho index information Image and Index options are toggles so Index only can not be selected if maga has already been chosen and vice versa Saving and Viewing Images Saving an Imago You can save an im
35. fault to the current date You may fitar your search results on specific statuses To do so select the statuses you want to include in your results in the Unselected column then click the gt button to move hem to the Selected column Click gt gt lo move all statuses 1o the Selected column If you change your mind you may select the status and move it back to the Unselected column using the e button or click on the button to move all statuses back to the Unselected column When you have finished entering your search criteria click on search to perform tho search If you want to clear all of your criteria and start over click on clear The Pald Search results screen wil be displayed Serves Negative Pay Use Gu Cheque Fraud Protection Service Negative Pay User Guide View an Image of a Paid Choque After performing a search for a paid cheque you can view an image of tho chaque by clicking on the cheque serial number hyperlink The CFP Service retains 90 days of cheque images To obtain an image of a cheque paid more than 90 days ago you can retrieve that image through your DVD ROM Service Please see the Chaque Image Archive DVD Rom Service section af this guide for more information A popup window wil be displayed with an image of the cheque as well as relevant cheque details The paid details show the serial number and amount that was captured from the
36. fers variety of reports for download for Negative Pay customers as follows por Wa pes GREG SU ES a Shag aT Te SHE EOD FT ear das aoe ad TS a cheques TE Fe PAT AU TU HSCS TS ange ED E TTT e dis ranga TT Payor tha ao chs Val aber Td ing Pu seated dte ange 20 ras you O Sp TENE Wal RNG ltd ving the sled date ange puce racio he seed dale rango len Tree odes choque pad as Wal 35 etad ams on a cath Tha raport not med tane aed nat be congas e he Lit posted to your business account uua orate passat count an ont RE re E Santea unien been ERO your a unes account as wi as any adimere cores veins pcessad c your GOA accourt and ne von o ed a age RTT DE OTIS Aa UT TOT Pd SCARE Praetor Serves Pay User Guia Cheque Fraud Protection Service Negative Pay User Guide Reconciling your account The CFP on line service is currently being developed to provide you with a variety of reports for download to faciltate your own internal reconciliation process TD Commercial Banking will notify you when this option becomes available You may elect to receive our optional reconciliation service Reconciliation Frequency Options Under the CFP Service reconciliation is available for the
37. following frequencies Monthly Weekly Biweekly Dally Weekly plus month end Back up Package If you receive our optional Reconciliation Service your reconciliation reports and bank statements your back up package are provided to you within seven to ten business days following either month end or Your requested poriod end You can elect to receive your back up package through one of the folowing delivery channels Courier you provide us with your courier name and account number Canada Post designated TD Branch for pickup Self Reconciliation I you would ike to perform reconciliation on your own by downloading the reconciliation reports from the CFP Web please select tha Help link at the bottom ol any CFP Web screen which wil take you to our new Sell Reconciliation Guide The Guide will explain the reconciliation reports Broadcast Messaging we need to provide you with important information regarding our CFP Service we will do so using our Broadcast Messaging feature We will post a message on your home page beneath the icons For example Tage Fa FT SEES Teg Pay r QUE Cheque Fraud Protection Service Negative Pay User Guide Marketing Messaging If we would like to suggest another complementary product offering we may do so by displaying ane or wo clickable mage on the login page For example Cheque Image Archive DVD Rom Service Cheque Fraud Protection Se
38. ial 4 R T and ISN Print Preview icon displays what the item will look like printed Lock Unlock Window icon Typically used when viewing more than 1 cheque at a time Prevents the cheque image from changing when viewing other cheques refer to selecting cheques for viewing section for more detail Fraud Praarion Serves Negative Pay User Ge Cheque Fraud Protection Service Negative Pay User Guide X Deline Undeline icon Saves the current viewing settings and area of interest in the Display window and applies them to subsequent images viewed Pressing the button a second time resets to normal cheque viewing IRD Modo icon IRDs Image Replacement Documents are sometimes used in the US rather than physical cheques and the size of the IRDs are smaller than a standard cheque Using this button when viewing an IRD wil display the imago in the best resolution and settings forts size F7 FronuBack Image icon Displays the front or the back of the image inthe active area of the box The active area the last ona clicked on If ha cheque box is set up to display bath the ront and the at the same time and you cick on the front of the cheque than cick on the back image icon the back sido of the chaque will display You wil now see two copies of the back of the cheque Rotate RightLett icon Rotates the active image left or right amp amp zoom Outin icon Zooms the image
39. in and out make image larger or smaller E Reverse Video icon Reverses the inked image From this lotis V Zoom Signature icon Zooms into the signature line of the cheque signature line is pre determined based on CPA standard cheque specifications FA Zoom Endorsement icon Zooms in on the endorsement area of tho back of the cheque endorse position is pre determined based on CPA standard endorsement placement specifications fb Zoom BoFD icon Bank of First Deposit refers to the Financial Institution where the cheque was ist deposited BoFD position is pre determined based on CPA standard placement specifications Fa Pa SAE RE Un QU Cheque Fraud Protection Service Negative Pay User Guide Viewer Screens Tho viewer consists primarily of three windows Puirt 2280 DETTE sen aT 5 cec cx Computer Scenes Composition Main Viewer Window 1 This window is Ihe primary window used within the viewer From this window you can view cheque index information creato and maintain batches and volumes as well as configure viewer settings in addon the Main viewer window two other windows will appear when the viewer is loaded Cheque Display Window Check Image 1 2 This window has an interactive tool bar and wil display the cheque s once you click on the one you want from the search display list You can minimize or click and drag to adjust
40. ing serial number in the To field Ifyou are searching for a specific amount enter that amount in both the Amount range from and To fields You may also search for a dollar range by entering the lower dollar value in the Serial number range from field and the higher dolar value in te To field You must enter a star of search date in tho Date range from field You may enter an end of search dale in the To field Note the To wil default to the current date When you have finished entering your search criteria click on search to perform the search It you want o clear all of your criteria and stat over click on clear The Stop Search results screen will be displayed Select the status deleted the drop down menu to remove the stop payment Click the review button and review your request Seven Nga Pay Use Gu Cheque Fraud Protection Service Negative Pay User Guide Click the submit button to completo the request The stop payment wll now be removed Generate a Report From your home page cick on the reports icon Sin From the Generate Report screen select the account number from the account dropdown lst Select a report to download from the Report Type dropdown list Fra Prisci Senes Naga Pay User Gui Cheque Fraud Protection Service
41. ion Key and press Remove A prompt may appear asking if you would like to remove the selected application and ts features Select Yes When completed select Finish Uninstalling the CheckVision Application 2 4 Click the Start menu and select Control Panel Select Add or Remove Programs Select Checkvision Application and press Remove A prompt may appear asking if you would like to uninstall the CheckVision application Select Yes When completed select Finish Removing Backup Files 1 2 E Click the Start menu and select Run In the Open box type the word Explorer and click OK Navigate to the path where the application and database were installed too There should be two folders called CV and CVBACKUP By default the paths are C Program FilesiCV and CiProgram Flos CVBACKUP Select ach folder and press the delete key If prompted and you want to move tho folder and contents to tho recycle bin select Yes Fa POTN SENE RE UE QUE Cheque Fraud Protection Service Negative Pay User Guide Frequently Asked Questions FAQs Encryption Keys When will got my key library part of the enrolment process the customer will receive a welcome letter advising the profile has been set up and a key ibrary is on its way It then becomes the customer s responsibilty to contact the person indicated on the letter and advise the key library was received What happens if lose the Encryp
42. ld You may enter an ond of search date in the To field Note the fid wil default to the current dale When you have finished entering your search criteria click on search to perform the search If you want o clear of your criteria and start over click on clear The Stop Search results screen will be displayed Request the Return of a Presented Cheque Fa Patan SEER Nae Pay QUE Cheque Fraud Protection Service Negative Pay User Guide To request the retum of a cheque you do nat want paid perform a paid item search as a Process user to locate the paid record View an image of the cheque I required Select the reason for the chaque to be returned from the drop down Return Code list The full Return Code list follows Click on the review button at the bottom of the page lt A review page will be displayed Confirm that you have entered your information correctly Click on the submit button to finalize your request Cheques are returned between the hours of 4 00 and 5 00 p m It you perform a search for the it will appear in Return Pending status unti the tom has been physically returned A Return Pending status indicates that you have intated the return of an This status should change 1o Return when confirmed by tho CFP system Declaration Requirement Sie Fa aan Se Nae Pay UEM UE Cheque Fraud Protection Service
43. lists the first cheque that matches the search criteria Single Cheque When oniy one cheque matches the search criteria inquiry automatically opens and displays the image and the data By default Inquiry will have the image set to Aulo Retrieval which can be changed by going o Options gt Auto Image Retrieval and unselecting the option Fa Patan SEE Nae Pay QUE Cheque Fraud Protection Service Negative Pay User Guide Viewing Multiple Cheques als provides a function for viewing up to three images at a limo Dolaul is soto ono To change this goto Options gt of Images and select from 1 2 or 3 Glick and drag the windows to adjust ho size and position on the screen The changed options wil remain that way with every use after that until you change it again Wes wage ue an Setup vol Prnt nage Batch Print Format clay image Copy irage Pf eve onc isplay windows are visible You can click on the lock unlock icon to lock the last activa The active pano is always the one that is the one last you clicked on o 3 lockad panes wan aom _ Feud Praanion Serves Negative Pay Use Cheque Fraud Protection Service Negative Pay User Guide Importing Volumes Each time new DVD ROM is inserted the volume is automatically Imported II for some reason there is a need to import the volume from
44. mpany s and TD s system is required so that vansmission can take place This section Details he processes involved in receiving Paid Cheque files via Mainframe and or Web Business Banking File Transfer Service identies the CFP PC File Name used for the Paid Cheque fle when they are downloaded to your Provides the flle formats for The CFP Paid Cheque file The CFP NIL Paid Cheque fle Both of the flos isted above can be received through our Web Business Banking File Transfer Service or Via mainframe computer Ifyou wish to receive a Paid EDI 821 flo please advise your Manager Cash Management who wil provide you with the appropriate layout Receiving Your CFP Paid Cheque File Using Web Business Banking The following is an overview of how to download your CFP Paid Cheque from TD Commercial Banking using Web Business Banking For complete instructions on how to download a CFP Paid Cheque File please refer tothe on line help screens on TD Commercial Banking s Web Business Banking sile Procedur 1 Log on to Web Business Banking Fraud Praarion Serves Negative Pay User Gu Cheque Fraud Protection Service Negative Pay User Guide 2 Select File Transfer option from the top horizontal monu bar to display the Receive file page 3 Select the option Cheque Fraud Protection Service from the Service drop down menu 4 Click on the OK button located to the right of the Service drop down
45. ommorclalbanking com Select Cheque Fraud Protection from the services drop down menu located in the op right hand comer of he webpage Once directed to the CFP Service you will be required to enter the User Name and Temporary password provided to you by your Company s System Administrator Username Nom dut Please note If you try to log in without entering a User Name or Password or you have entered an invalid User Name or Password the system wil display an error message Saas Fa Patan Nae Pay QUE Cheque Fraud Protection Service Negative Pay User Guide VOUS sped an rk Papen A Ue Nano con wa Une anata ony ase I you have forgotten your User name or Password or have not been issued User name or Password please contact your Company System Administrator If you attempt to log in to the system with an incorrect password more than three times your account wil be locked Please contact your Company System Administrator to have your password reset The first time you log into CFP Service you will be prompted to change your password Mako sure that you follow these guidelines when creating your password password is caso sensitiv minimum length of 7 characters with maximum of 30 alphanumeric must contain at least one of each of tho following classes upper case letters lower case letters and numerals Password Change cn quen
46. otal shipment Including cheques from the top middle and end stacks Testing is completed in approximately 15 days If your cheques do not pass testing and are rejected because they do not meet the specifications and standards given in the CPA manual you wil receive a letter detailing why they were rejected and you will need to approach your printer lor replacements Day to Day Support Please refer to the following contact lst whenever you need addtional information or guidance Type of Support Who to contact Day to Day support TEESE rash Management Suppor at 416 582 4557 oF T 800 668 7328 8 am 8 pm ET English or 1 800 567 4455 9 a m 5 p m ET French Changes o your service requirements Your Manager Cash Management Paid Cheque File Information Your daily CFP Paid Cheque fle is available in either TD Commercial Banking s standard paid fie format rin EDI 821 format lems are listed in serial number order and include all cheques presented for Sa Fa PRION SONGS RR PU UR QUE Cheque Fraud Protection Service Negative Pay User Guide payment on the previous business day including exception cheques paid against stop Cheques presented which have a stop payment lodged against them wil automatically be returned as Stop Payment The paid cheque information can be used by your company to compare presented tems to your record of issued cheques and confirm their validity Action Upload y
47. our dally Paid Cheque fle to your accounting program Where you have already identified cheques to be stopped your accounting program should automatically flag any paid against stop ems as unacceptable for payment Please bo assured that wo wil be automaticaly actioning these items based on your original stop payment request Any paid against stop Items will be returnad on the business day folowing presentment and your business account wil be credited Cheques are relumed between the hours of 4 5 p m each day While your cheque is in queue to be returned i will display a Return Pending status Between the hours ol 4 and 5 p m local time the cheque wil be physically returned You can validate which cheques have been returned by downloading a Returns Report after 5 pm Alternatively you can review which cheques have been returned via your complimentary Dally Returns Report bilingual notification e mail which you will receive the folowing morning around 10 am ET You are required to notify us through the on ino service of any soriaamount encoding mistead to be corrected or of any cheques that you do not want paid Receiving Your Paid Cheque File Transmission Asa Negative Pay customer paid cheque information will need to be communicated from us to you via electronic transmission unless you select the option to review all of your presented cheques activity via the on line CFP Service Pre implomentation set up on both your co
48. ow click the X in the top right comer Add Memo From any search results screen you can add a memo memos about a particular tem by clicking on the memo icon located in the detail column You must have either process or change access in order to lodge a memo By licking in the memo field enter the detalls Close the window by clicking on the X in the top right comer Ifyou want to add an additional memo click on the add memo button and a new box will appear fof the new message Search for a Stopped Record After clicking on the Search icon from the homo page select the Stop Search tab Stop payment records aro retained indefinitely within the CFP Service rese Fra Senes Naga Pay User Gui Cheque Fraud Protection Service Negative Pay User Guide Select an account from the account drop down box For a stopped search you will need to specify search criteria as follows You may search for an individual serial number by entering that serial number in both the Serial number range from and To fields If you want to search on a range of serial numbers enter the ending serial number in the To fd Ifyou are searching for a specific amount enter that amount in both the Amount range fr and To folds You may also search for a dollar range by entering the higher dolar value Inthe Te field You must enter a start of search dato in the Date range from fo
49. per case letters lower case letters and numeral Saas Fa Patan NG Pay QUE Cheque Fraud Protection Service Negative Pay User Guide Password Change Once your password has been changed successfully the CFP Service wil display a confirmation message Click continue to ba directed to the CFP home page Adding A New User From the homo pago on the manage users icon Two options willbe displayed select the Add User option ae pem User Search Add User 3 m The user management page will be displayed TSRSSFGUSPNINESON Serves Negative Pay Use Ga Cheque Fraud Protection Service Negative Pay User Guide Enter the User s details as follows Create a User name for the employee A User name must be unique so it is suggested thal you use the first 7 characters of your company name followed by the first 5 characters of the employee s last name or less if the employee s last is less than 5 characters Lo Company Name ABC Company Employee Jane Smith suggested User name would be abecomsmith Employee Jane Loo suggested User name would be abccolee Note the folowing when creating the User name not case sensitive alphanumeric and minimum length 5 characters with maximum of 12 First and Last Name Enter the user s first and last in these fields Role s Assign
50. rection radio button and enter the correct serial number in the Serial Number Issued field TD Commercial Banking Click the review button Fraud Praanion Negative Pay User Ga Cheque Fraud Protection Service Negative Pay User Guide Tho review page wil display the now value you have entered Confirm that your entry is correct and click on submit to finalize your request I you need to correct your data entry cick on the back to edit button operator wil review your request and make the necessary serial number correction a Select the Adjust Amount radio button and enter the correct amount of the cheque in the Amount Issued field Request an Amount Correction Encoding Er T Commercial Banking sere ot Click the review button review your request and click the submit button to complete the request For amount corrections over 20 00 see instructions under Request the Return of a Presented Cheque section use the cheque return function by selecting Incorrect Amount trom the return code list ACEP operator wil revlew your request and make the necessary amount adjustments Upload a Stop Payment From your home pago click on the uploads icon You must have upload access assigned to you in order to upload a stop payment record Uploads clicking on the upload icon you willbe directed to the Add Stop Record screen Saas Fa Patan
51. refore it is important the library be installed in Such a way thal the DVDs wil be able lo access it 1o match keys and launch the viewer If installed Correctly tho de encryption process willbe transparent to you Refer to Appendix for instructions and details regarding key ibrary When installing the application for the first time the volume of index information for the cheques on the DVD ROM wil import automaticaly This means that searches and full functionality is available immediately Once the volumes are Imported all searching batching printing functlonalt is available Refer to Appendix B for instructions and details on installing the viewer application Notes 1 Detailed information about the CheckVision viewer is available in the user manual which is provided with every DVD ROM and is located at DilnstalsInquiry Usermanual pdf You also have the option to include the manual in the short cut so i s readily available without having to load a DVD ROM 2 All the windows and keyboard shortcuts aro in Appendix A of tho user manual mentioned above Fa POTN SEES REPE US QUE Cheque Fraud Protection Service Negative Pay User Guide Tool Bars Main Viewer Toolbar The viewer s toolbar works much the same as most windows based tool bars Ede Yaw Imago Lst Optene Se Baten Youre Language Hop Pauar 88 soa on konto parom a seach AA A D gt scron Navigation cons Ft Previous Nox L
52. rom the account drop down box You may select one account using the gt or lt buttons to move your selection from the Unseleced box to the Selected box You may select multiple accounts by holding the CTRL key while mouse clicking on the selected accounts the gt buttons to move your selection from the Unscleted box othe Selected box Fa Pata SEE NG US QU Cheque Fraud Protection Service Negative Pay User Guide You may select accounts using the gt gt or ce buttons to move your selection from the Unselected box tw the Selected bo Fora paid tem search you wil need to specily search criteria as follows You may search for an individual serial number by entering that serial number in both the Serial number range trom and To fields If you want to search on a range of serial numbers enter the beginning serial number in the Serlal number range from field and the ending serial number in the To field I you are searching fora specific amount enter that amount in both the Amount range from and To fields You may also search for dollar range by entering the lower dollar value in tho Serial number range from field and the higher dollar value in the To field You must enter a start of search date in the Date range from field You may enter an end of search dale in the To field Note the field wil de
53. rvice provides archived cheque images on DVD ROM You can access 90 days of chaque images through the on line service N you need to access an image of a cheque paid more than 90 days ago you wil need to access your DVD Rom to obtain an image Introducing CheckVision The Cheque Imago Archive DVD ROM Service provides the ability to retrieve view and print chaque images of processed items Tho viewer used on the DVD ROM is a readily available product called CSC CheckVision Using the CheckVision application supplied withthe DVD ROM you can construct queries to search and retrieve cheques Once retrieved the cheques can bo viewed exported batched and printed providing fast and convenient access to information EDI EM Cheque Fraud Protection Service Negative Pay User Guide System Requirements Component Recommended Configuration Memory 500MB RAM Mouse Hard Disk 50 free hard drive space Operating Windows 2000 or newer System Overview In order o use this product an encryption key library DVD ROM must first be installed to local or shared disk Upon profile set up a one time DVD ROM will be produced containing random set of keys unique to one profile Each regularly scheduled DVD ROM wil contain your cheque images he index data and one of tho keys at random from the key library The DVDs containing images and data can t bo viewed i he viewer can t access the correct encryption key The
54. s ensure that the serial numbers aro a continuation of the previous cheque order Please nolo that you cannot re use cheque serial numbers as the Service does nat accept duplicate serial numbers I you are using disbursement categories you may use up to the first three digits of the serial number counting from the lft to differentiate disbursement categories Though any sequence or combination be Used the usual stating number is 1 01 or 001 for the first category 2 02 or 002 for the second and 3 03 or 003 for the third etc When using the disbursement category option your cheque serial numbers must have a minimum of seven digits with the last being the Identification digit counting trom the right Once all information is completed forward the MICR specification sheet to your printer The printer you select to produce your cheques must comply with tho print standards and specifications detailed in the Canadian Payments Association CPA Manual Quality Assurance Testing All newly printed CFP encoded cheques including reorders must pass the TD Commercial Bank s quality assurance test which ensures that your cheques are properly encoded and printed and can bo processed through the automated CFP Service When you are ready to submit your cheques for testing forward 15 sample cheques marked Void to your Implementation Manager To ensure testing is accurate itis important hat you randomly select these cheques from your t
55. s for a particular field simple click the operator button located to the right of the field description to list al of the search operators that are available for the field Available operators are Operator Description Equal To Search Tor values thal maich Between Search Tor a range of values using Tower and upper values Tike Search Tor valuas hat match the paliar specifed The wildcard is automatically inserted alter the character s that you enter and searches for all the values that start with the characters you specified Greater Than Search for values greater or equal to The values specified Less Than Search for valuas Tess Than OF equal o the values specified 1 Entry fields are provided for you to enter search criteria They can be text numbers or dates depending on the type of fel When a search entry field has an arrow click the arrow to select from the preset choices 2 Commands a Retrieve use to initiate a search b Retrieve All using this function a Batch can be created It creates a batch with the items retrieved from the search seo section on creating a batch for more details c Export ALL using this function data can be exported to different location t exports the data with the items retrieved from the Search see section on Exporting data for more deals d Clear use to erase the values from all he search fields 6 Cancel use to cancel
56. s is a required field for searching items and represents the day the lem was captured The formal is YYYYMMDD Fora broader range of dates or if unsure of the dato s you can search by 4 digit year only by changing the operator to LIKE defaults Between and the wild card For example 2007 2007 wil ind all tems for cheques processed with dates beginning with 2007 Saas Fa Patan Sa RES Pay UE QUE Cheque Fraud Protection Service Negative Pay User Guide Account Number Search by specified account number or range of accounts for multiple account cheques Amount Search by specified cheque amount or range of amounts for multiple cheques Using the following format E g 100 00 can be entered as 100 00 or 10000 The viewer wil input the decimal before the last wo digits when you enter no decimal point Serial Search by specified serial number of a cheque or range of serial numbers for multiple cheques RT Enter your 5 digit branch transi and TD Banks Institution 004 The branch represents tno 5 digit transit tho cheque is drawn on TD Bank s Institution number is always 004 Currency Search by entering CAD for a Canadian Cheque drawn in Canadian Funds or USD for a Canadian or US Cheque drawn in US funds Transaction Code Tran Code Search by entering the Transaction code Since trans codes do not normally appear on the cheque at the ime they aro printed assume this field can be
57. ser Gate Cheque Fraud Protection Service Negative Pay User Guide Appendix A Installing the Encryption Key Library Prior o installing the CheckVision application please ensure the key library is Installed Note your P C has auto run activated the screen will automatically boot up to step 4 4 Insert the DVD ROM in your PC s DVD ROM drive 2 Select the Start button at the lower lett corner of your screen 3 Select Run Typo D llnstals setup exe and select OK whore D is the drive letter of the DVD ROM Alternatively you can press the Browse button highlight the setup fle indicated above and press Open 4 Select the language to be used then click Next gt x Come 5 Continue with the instali wizard Click Next gt a 6 Confirm that the Destination Folder is C Program Fles CVIKeys It is recommended to use the default location If you wish you may select another folder to install by selecting the browse button Glick Next continue edd Orie ia redi Cte on Com 7 The CheckVision Application Key wil automaticaly install click Finish to complete the install TCSESSFGUSPNISESON Serves Negative Pay User Gu Cheque Fraud Protection Service Negative Pay User Guide Appendix B Installing the CheckVision Application Note If your P C has auto run activated the screen will automatically boot up to step 4 4 Insert the DVD ROM in your PC DVD ROM drive 2
58. siness account as single debit You can request that CFP cheques over a pre determined limit minimum 1 000 be posted ta your account individually The remaining cheques under this amount wil continue to be included in the List Post entry Note To ensure your information remains accurate complete and up to date advise your Manager Cash Management af any changes or If you want your service requirements changed Optional Disbursement Category Service You can assign up to 999 disbursement categories to your CFP account number and receive reports and cheque information for each category assigned You differentiate each disbursement category by the first second or third digits of your cheque number What your disbursement categories represent is up to you they may for example represent your company s divisions departments geographical locations or payroll groupings Proparation of Cheques for CFP Service CFP usos an automated cheque processing system based on Magnetic Ink Character Recognition MICR encoding technology To ensure that your cheque information can be processed through the CFP Service spacifi cheque encoding printing and testing procedures must be completed both before your account is activated and at any time afterwards when you need a supply of new or additional cheques To prepare your cheques for CFP processing you wil need to Arrange to have new cheques printed with your account number
59. t Export Batch Name You may use the predefined batch name or enter your own 3x rer din NN 7 Een Crea Export Al Dialog Box Serves Nga Pay User Gu Cheque Fraud Protection Service Negative Pay User Guide 5 The Export Al dialog box wil show the status of the export in the Status field Once the export has been completed the Cancel button will change to Dono Click on Done to clear the dialog box ET T n d esee rime Export All Status Batch Completed Dialog Box Export from a Batch Index Only To export multiple Indexes in to CSV fle select he cheque index information you want to export using CTRL Select the items you want to export go to Batch gt Insert Another way do this is to click and drag the items directly into the batch icon older Once all cheques are inserted click Batch gt Retrieval Printing To export only the index and supplementary data select Index w Hist and then Export ALL An Export To Folder dialog box will appear on the arrow button to display a menu of drives and then click on a choice to select a drive where you want the information to be stored Export trom a Batch Index and Images export all he data Le indexes images and supplementary data to a folder follow the steps Select al the indexes to be exported using CTRL key Go to Batch gt Insert Another way o do this is
60. the DVD ROM or other location from the menu bar click on Volume gt Import The volume identier located in the Drives window is the same volume as the one printed on your DVD ROM label Click OK ta complete the import ee mem LR qms Pauar 2 DET aT Tus SEs SR 25 9y05ooQ amp mcsam cac Computer Sciences Corporation Divas evet cec coc concen Corpse sca Are in saie audacior SEER Cheque Fraud Protection Service Negative Pay User Guide Cumulative indexing As addtional DVD ROM volumes are imported the viewer builds cumulative index to keep track of what ems were located on a particular volume By default searches will span the contents of all volumes and batches imported for tems matching the search criteria Searches can be run only on specific volumes by going to Volume gt View ccking the desired volume and pressing Select To search across all volumes again press the Unselect button on the same screen before running another search When viewing the search result you wil be fold what volume contains the cheque image they are requesting see i images are not saved to the hard drive mmm Puar 2 e Imm csc Camper Sensex Corps csc mper sence Corporation po NOTES Nolo In order to maintain performance tho viewer is sat to purge all volumes older than 3652 days
61. the size as well as mova it around the screen or hide minimize the window This window can t be closed Document Information Window 3 This window is used to display currently selected cheque information only You cannot enter any Information into this window Once a cheque search has been completed the information regarding any highlighted cheque is displayed in this window You can click and drag to adjust the size move it to another position on the screen hide minimize the window or close it completly Fa Patan SAE ane Fay r QUE Cheque Fraud Protection Service Negative Pay User Guide Searching for Cheques Tho following section explains how to search for a cheque using the Search Criteria and cheque List Dialogue boxes begin the search the quickest method is to click on the search icon magnifying glass You can also click on Image gt Search to perform the same function pem The Search Criteria window of the viewer contains fields controls and commands that allow you to Search fora numbar of cheques or a single cheque After tho search criteria have been entered you can hit Enter or he click tho Retrieve button to view the search results Shell Peeing Des Eum if mask p rz Coens mao a rz 1 Sletten ite ume Processing Dat Thi
62. tion key library or it becomes corrupted The original key library wil be burned onto new DVD ROM along with a new set of keys This wil alow you to stil access DVDs with the lost or corrupted keys All new DVDs produced after the replacement key library is issued wil only use the new set of keys All DVDs willbe accessible What if i get my first DVD ROM before I get the key library Contact internal support groups first who may be managing the security of the DVDs as they may have already installed the DVD ROM If you are certain that the library has not been received your DVD ROM not be accessed contact the Product Implementation and Support at 1 800 668 7328 for follow up Making Copies Can I copy the DVD ROM to my hard drive Yos the DVD ROM can be copied to your hard drive as long as it meets minimum PC workstation requirements Can I make copies of the DVD ROM and the key library Yes if you have DVD burner you can make complete copies DVD ROM Storage Capacity How many images fit onto a DVD ROM Up to 100 000 cheques fit onto one DVD ROM 100 000 fronts and 100 000 backs for a total of 200 000 images Support for DVD ROM If Hose or have my DVD ROM corrupted how far back can you create a DVD ROM Seven years on a best effort basis orto the date the Image Archive was originally put in place How do get software support should my DVD ROM fail to load Contact tho Product Implementation and Support at 1 800 668
63. to Click and drag the items directly into the batch icon folder Once inserted you can go to the next page and select all the tems in tha same manner and insert them into ta the batch as well Once inserting is completed you can the batch icon on the toolbar or go to Batch gt Retrieval Printing To export the data ensure the Imago checkbox is checked and select export all Tho Export All dialog box wil show the status of the export inthe Status field Once the export has been completed the Cancel button will change to Done Click on Done to clear the dialog box Sie Fa aan Se Nae Pay Una UE Cheque Fraud Protection Service Negative Pay User Guide Creating Batches Batches provide a way to logically group search save and print tems in bulk When batches are created the images and index information are copied to a local drive The primary advantage of creating a batch is that it can copy the index and imago information to the hard drive eliminating the need to have DVD ROM Inserted to view the images of cheques Once a batch is created it be imported into the volume listing where it wil appear alongside other volumes and wil behave in a similar way to a DVD ROM inserted in the drive A batch must be created from a volume already imported The batch can then be moved and or otherwise copied for use elsewhere Batches of index information and images are not encrypted on the hard drive Creato a
64. view each user will be prompted to accept a digital certificate of security and once accepted users wil not be prompted again The Daeja ViewONE product wil allow you to view zoom rotate and print images The Daeja ViewONE product is compatible on the following platforms Windows 95 98 NTA 2000 and XP MacOS v9 and 10 2 0 Linux Redhat v6 2 and Solaris Intel v The Java environment must support Java 5 or later from Sun Microsystems Negative Pay Service Overview By 9 00 a m on each business day we wil transmit to you a Presented Cheque File for the previous business day You can choose to receive a NIL presented choque which will notify you that there were cheques presented for the previous business day You should notify us by 11 00 a m if you have not received your presented cheque file or NI presented cheque fio Alternately you can choose to review all your presented cheque activity the on line CFP Servic each business day you would compare the presented cheques to your record of issued cheques Fad Piso Senes Pay User Gai Cheque Fraud Protection Service Negative Pay User Guide No Pay Decision Whichever review option you choose you notify us the on line CFP Service If you do not want us to any presented cheques and if not the reason for not paying it We wil all other presented cheques If we do not receive a no pay decision you

Cheque Fraud Protection Service Negative Pay User Guide

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