IP 530 User Manual 0411 - Thorntons Voice and Data
Contents
1. CONF The Conference key allows 3 way conference calls to be easily set up Please refer to page 8 for further details The Last Number Redial key allows the last number dialled from the IP 530 to be automatically re dialled Please refer to page 6 for further details The Volume Up button can also be used to scroll up through entries on the display Please refer to page 13 for further details display Please refer to page 13 for further details The blue Message Waiting Indicator will light if you have received a new voicemail message Please refer to page 22 for further details O The Volume Down button can also be used to scroll down through entries on the The blue Power Indicator shows that the IP 530 is active V5 51 0411 1 5 Your IP 530 IP 530 User Manual splicecomS IP 530 User Manual Basic Call Handling Making a call ED 1 Lift the handset or press the Handsfree key You will hear dial tone gt Dial the number internal or external required using the alpha numeric keypad Send w Press the Send Soft Key extreme LHS or wait for the number to be dialled 4 _ The Context Sensitive Display screen will show the number you are calling Context Sensitive Display Call Status will display the name of the person you have called if known by the system the number you have dialled and the length of time of the call If you have started to make a call have changed your mind and wish to2. 1 Account b 2 Account V5 51 0411 1 32 IP 530 Administration IP 530 User Manual splicecomS IP 530 User Manual Partnering your IP 530 with your PC or laptop Even greater personal productivity can be realised when you partner your IP 530 phone with Vision Mobility one of the modules in SpliceCom s web based Vision application suite This desktop productivity application delivers many of the value added maximiser system features via a standard web browser Freedom to work the way you want to Zs C Vision Mobility Hangup Record Search Call Brian Robin Hayman _ 22 Charles Search 76 Cail Transfer Logout Handset Graham From 10066 Keith At 16 15 26 8 2010 43 Logout New Messages 6 comes Main Old Messages 3 Martin Missed Calls 8 State Type Name Company Tel Home Mobile Spare1 Spare2 bs hist Other Messages 4 User Hot Desk Stuart 776 Poul aul New Contact Pete Rachel Kirby Ralph Last Missed Call Ross Sales Sean Stuart Support Some of the extra features you can gain access to when using Vision Mobility in conjunction with the IP 530 include e Access to company wide Unified maximiser Directory o Users Departments amp Contacts o Look up and dialling e Ability to add new Contacts to the Unified maximiser Directory e Personal Speed Dials amp Busy Lamp Field e Mobility Control o Divert Type o Out of Office Message o Extension Anywhere o Do N
3. 2 3 Press 2 on the alpha numeric keypad to record a new greeting 7 Once you have recorded your new greeting press 7 on the alpha numeric keypad to save it Hanging up will also have the same effect Alternatively V5 51 0411 1 24 Voicemail IP 530 User Manual splicecomS IP 530 User Manual 3 4 To delete your newly recorded greeting and or restore the default greeting press 3 on the alpha numeric keypad Alternatively 0 4 Press 0 on the alpha numeric keypad to exit from the New Greeting Recording menu Alternatively 1 4 Press 1 on the alpha numeric keypad to listen to the list of options Recording a permanent greeting MESSAGE Press the MESSAGE key to access your voicemail Enter 2 on the alpha numeric keypad to enter the Extra Greeting Recording 6 2 menu 3 3 Press 3 on the alpha numeric keypad to record a new Permanent Greeting 4 Once you have recorded your new greeting hang up Alternatively 0 4 Press 0 on the alpha numeric keypad to exit from the Extra Greeting Recording menu Alternatively 1 4 Press 1 on the alpha numeric keypad to listen to the list of options Using an Assistant telephone number You may wish to give your callers the option to be transferred to a colleague rather than leave a message this might be your assistant or another member of your team Your System Administrator will need to configure this option set up the Assistant telephone number for you Once this featur
4. a parked call is not picked up within 5 minutes the default Park Timeout the call will be represented to you and can be answered in the normal way If you are unable to pick up a call parked by a colleague you may be operating within a different Company to your colleague Please refer to your System Administrator for further details If you belong to a Company this Company may be configured with a different Park Timeout to the default 5 minutes described above Please refer to your System Administrator for further details Conference Calls The conferencing facility allows you to create a 3 way conversation between yourself and two internal and or external calls Please note that this feature must be enabled on your telephone system Please refer to your System Administrator for further information Creating a conference call 1 Make a call to the first number required internal or external No CONF 3 Using the alpha numeric keypad enter the internal or external number of the person you wish to join the conference During the call press the CONF key to put the call on hold When the person you have called answers press the CONF key again and all three parties will be conferenced together The two parties names or numbers will be shown on the Context Sensitive Display CONF Please note If you hang up the call the other two parties will be disconnected To end a conference call Replace your
5. and played the options Hang up your call Forwarding calls to your mobile number MESSAGE 1 Press the MESSAGE key to access your voicemail 3 2 Enter 3 on the alpha numeric keypad to enter the Call Forwarding menu 4 3 The list of Call Forwarding options will be played to you Press 4 on the alpha numeric keypad to select your mobile number Once you have set your Call Forwarding number you will be returned to the Main Configuration menu and played the options Hang up your call Forwarding calls to your 1 spare number MESSAGE Press the MESSAGE key to access your voicemail 3 2 Enter 3 on the alpha numeric keypad to enter the Call Forwarding menu 5 3 The list of Call Forwarding options will be played to you Press 5 on the alpha numeric keypad to select your sparel number Once you have set your Call Forwarding number you will be returned to the Main Configuration menu and played the options Hang up your call Forwarding calls to your 2 spare number MESSAGE 1 Press the MESSAGE key to access your voicemail 3 2 Enter 3 on the alpha numeric keypad to enter the Call Forwarding menu V5 51 0411 1 29 Mobility IP 530 User Manual splicecom IP 530 User Manual 6 3 The list of Call Forwarding options will be played to you Press 6 on the alpha numeric keypad to select your spare2 number Once you have set your Call Forwarding number you will be returned to the Main Configuration menu and played the options H
6. below Send extreme RHS 7 Wait for the call to be answered and announce the caller T To transfer the original call press the soft key underneath Tran 2 from ran 8 LHS You will be prompted by the display to connect the call to your Contact to 00 9 the number of the call you currently have on hold or to a new call Use the Scroll Up Down keys to highlight the call on hold Select 10 Press the soft key under Select extreme RHS to complete the Transfer Blacklisting a number Your IP 530 gives you the ability to Blacklist entries in your Internal Directory Calls placed to you from any phone numbers you have stored against these Contacts will not ring your phone Instead their call will be passed to your Forward on Busy number if set or passed to voicemail if enabled or cancelled Please refer to your System Administrator for further information on your Forward on Busy number V5 51 0411 1 18 Internal Directory IP 530 User Manual SplicecomiS IP 530 User Manual Adding a Blacklisted Contact to your Internal Directory Dir 1 Press the soft key underneath Dir 2 from LHS QO Enter 3 Press the soft key underneath Enter extreme RHS Add Press the soft key underneath Add 2 from LHS 5 Enter Contact s name using the alpha numeric keypad No Use the Scroll Up Down keys to select Blacklist 0 O 6 Use the Scroll Up Down keys to toggle between the other fields Offic
7. extreme RHS t O 8 Use the Scroll Up Down keys to select 1 SNTP Settings Enter 9 Press the soft key underneath Enter extreme RHS Switch 10 Press the soft key under Switch to change the setting for 1 Time Zone 0 O 11 Use the Scroll Up Down keys to select 4 Daylight Saving Press the soft key under Switch to change the setting for 4 Daylight Saving to Switch La Automatic Save 13 Press the soft key underneath Save extreme RHS to save and activate your changes Phone Information Your system administrator will require the set up information of the phone in order to upgrade and troubleshoot your handset if required This information can be accessed as follows Menu 1 Press the soft key underneath Menu extreme RHS t O 2 Use the Scroll Up Down keys to select 1 Status Enter 3 Press the soft key underneath Enter extreme RHS The following information is displayed e 1 IP IP address of the IP 530 e 2 MAC hardware MAC address of the IP 530 e 3 Firmware software version currently running on the IP 530 V5 51 0411 1 31 IP 530 Administration IP 530 User Manual splicecomS IP 530 User Manual e 4 More Further information that can be accessed using the soft key underneath Enter extreme RHS 1 Network a MAC b WAN Type c WAN IP d WAN Mask e LAN Type f LAN IP 6 LAN Mask h Gateway i Pri DNS j Sec DNS 2 Phone a Model b Hardware c Firmware d Product ID e MAC 3 Accounts a
8. lt Dy icecom Spl IP 530 User Manual IP 530 User Manual Document No 099 Version No V5 51 0411 1 Copyright SpliceCom Ltd SpliceCom Ltd The Hall Business Centre Berry Lane Chorleywood Herts WD3 5EX Tel 01923 287700 Website www splicecom com splicecom IP 530 User Manual Contents IMUEPOGUCTION cuismvirnia Das 3 AAA PP ON 3 HOw Your IP 530 Willoperal iia Gatbel deans le adlaasei as cer besbeviands lada aN 3 Feature Highlights coccion nenas 3 O A SO 4 Basic Call Handing ri el 6 els AA A TEE EEA me LE OE NE 6 Redialling a previously dialled NUMbET soiirci ensasini teetin e ratais aii 6 Answering a Cal anna 6 Rejectino a Calais a A N RRA 7 O CAM E E A EAS 7 Placing a callon Oldies teere ieee a ee e r aia ee ca neal ie 7 Transferring ala anna an ancianos 7 Parkinga Call a tl 8 comterencte Calar oa trocito 9 Call Walt Oxeice tas nd rt rl Meaty haat ella die Teas decai 10 Switching to and from Hands free ci nana 10 Mutinaa Call iio ds alias aun 11 A AAA AI O OCP E 11 DO Not DiStulDiv orto iris dit lil deidad Ina esteis 12 Cal StO Vespertino etario rote nevstenesites 13 View the contents of your Call History oo lee cele eeeeeeeseceeecesesceecesescseesssavsnesusecsesacseesscsesavsesavssesesavsessecevsseeuseveesuessees 13 Viewing detallo aall massie tia 14 Rediallino aMUMbDEE encata ida EA 14 RINGING back a Callas ia AA A IA A dt Didi 14 DEl ala tdt idos 14 Internal Contacts DITecCtOTY oocococc
9. to configure your extension so that your calls follow you to an internal extension or to an external number so that when you are for example working at another desk working at home or using your mobile etc your calls will still reach you You could also use this feature when you are for example on holiday and wish all your calls to be diverted to your assistant or another colleague Please note If your calls are forwarded to an internal extension and that extension is not answered or busy the caller will be passed to your voicemail and the call will be logged as a missed call on your IP 530 Follow Me Setting your Follow Me telephone number 1 Dial 56 followed by the telephone number to which you want your calls D 6 H forwarded to and then via the alpha numeric keypad S d gt Press the soft key underneath Send extreme LHS or wait for the number en to be dialled You will be played a Thank You acknowledgement when this action has been completed and the call will be automatically cleared down Forwarding your calls using Follow Me 57 1 Dial 57 the alpha numeric keypad S d gt Press the soft key underneath Send extreme LHS or wait for the number en to be dialled You will be played a Thank You acknowledgement when this action has been completed and the call will be automatically cleared down Turning Follow Me off 58 1 Dial 58 the alpha numeric keypad Press the soft key underne
10. to select the blacklisted Contact V5 51 0411 1 19 Internal Directory IP 530 User Manual splicecomS IP 530 User Manual Option 5 Press the soft key underneath Option 2 from RHS a Use the Scroll Up Down keys to highlight Move to Contacts 7 Press the soft key underneath OK extreme RHS You will be presented with a warning screen Move selected to Contacts OK 8 Cancel or OK Press the soft key under OK extreme RHS for 2 time to remove Blacklisting from this Contact Alternatively 6 Use the Scroll Up Down keys to highlight Delete OK 7 Press the soft key underneath OK extreme RHS You will be presented with a warning screen Delete Selected Cancel or OK 8 OK Press the soft key under OK extreme RHS for 2 time to delete this blacklisted Contact Adding a Blacklisted Contact from your Call History H istory 1 Press the soft key underneath History extreme LHS O 2 Use the Page Down and Page Up buttons to highlight the entry required Option 3 Press the soft key below Option 2 from RHS Press the soft key underneath OK extreme RHS to create a blacklisted Contact with this name and or telephone number amp 6 Enter Contact s name using the alpha numeric keypad 0 O 4 Usethe Scroll Up Down keys to select Add to Blacklist OK O gt Use the Scroll Up Down keys to toggle between the other fields Office Mobile and Other Home and enter the relevant telephone numb
11. with B press 2 twice etc Any part of the Contact name can be searched for OK 5 Once you have entered your search string using the alpha numeric keypad press the soft key underneath OK extreme RHS V5 51 0411 1 17 Internal Directory IP 530 User Manual SplicecomiS IP 530 User Manual All the Contacts that match your search will be shown on the Context 0 O 6 Sensitive Display Use the Scroll Up Down keys to further refine this list if necessary Making calls via the Directory Dir 1 Press the soft key underneath Dir 2 from LHS O O 2 Use the Scroll Up Down keys to select Contacts Enter 3 Press the soft key underneath Enter extreme RHS O O 4 Usethe Scroll Up Down keys to view your Contacts S d 5 Once you have highlighted the Contact you wish to call press the soft key en below Send extreme RHS O 6 Use the Scroll Up Down keys to highlight the number you wish to call Office Mobile or Other Home Dial 7 Press the soft key underneath Dial extreme RHS to make the call Transferring calls via the Directory Hold 1 Place the call on hold by pressing the soft key under Hold extreme LHS Dir 2 Press the soft key underneath Dir 2 4 from LHS 4 O 3 Use the Scroll Up Down keys to select Contacts Enter 4 Press the soft key underneath Enter extreme RHS O 5 Use the Scroll Up Down keys to select the desired Contact Send 6 Once you have highlighted the Contact you wish to call press the soft key
12. you have a new message In addition the text New Voice Mail appears on the Context Sensitive Display and the Message Waiting Icon in the top RH corner of the display will flash Diverting an incoming call to voicemail Press the soft key underneath Reject key extreme RHS to send the incoming call to your voicemail Reject The call will be passed to voicemail unless you have Forward on Busy set Please refer to your System Administrator for information on the Forward on Busy feature Listening to a message MESSAGE 1 Press the MESSAGE key to access your voicemail Depending on your system configuration you may be prompted for an account extension number and or access code pin password The voicemail system will then automatically play your new messages in time order followed by any old messages you might have Message Management Whilst listening to a message the following management options are available through the alpha numeric keypad of your IP 530 V5 51 0411 1 22 Voicemail IP 530 User Manual splicecomS IP 530 User Manual 1 2 3 Skip forward 2 Delete this Play help seconds gt message 6 Play next message gt gt rd 8 9 Save this Skip back 2 This caller s message seconds lt number 0 Return this call Configuration options Saving a message 7 1 Whilst listening to a message press 7 on the alpha numeric keypad at any time to save it Note On
13. ang up your call Forwarding calls to your current number MESSAGE 1 Press the MESSAGE key to access your voicemail 3 2 Enter 3 on the alpha numeric keypad to enter the Call Forwarding menu 7 3 The list of Call Forwarding options will be played to you Press 7 on the alpha numeric keypad to forward calls to the telephone you are calling from Once you have set your Call Forwarding number you will be returned to the Main Configuration menu and played the options Hang up your call Please note this facility will only be available if the phone you are calling from presents its number to the maximiser Unified Communication system Cancelling Call Forwarding MESSAGE 1 Press the MESSAGE key to access your voicemail 3 2 Enter 3 on the alphanumeric keypad to enter the Call Forwarding menu 3 The list of Call Forwarding options will be played to you Press 2 on the alpha numeric keypad to cancel your call forwarding Once you have set your Call Forwarding number you will be returned to the Main Configuration menu and played the options Hang up your call Your incoming personal DDI telephone calls will once more be presented to your IP 530 Extension Anywhere Extension Anywhere is a further Mobility refinement offered through the maximiser Unified Communication system whereby you can both make receive calls from your home or mobile telephone as though you were in the office This means that your callers or recipients
14. ath Send extreme LHS or wait for the number Send to bedialled You will be played a Thank You acknowledgement when this action has been completed and the call will be automatically cleared down V5 51 0411 1 28 Mobility IP 530 User Manual splicecomS IP 530 User Manual Call Forwarding There is also a further Mobility facility that uses your contact numbers which are pre stored on maximiser This application is controlled through the same voice processing system that handles your voicemails This allows you to control the forwarding of your phone calls when you re away from your desk or out of the office Your System Administrator will need to set up the telephone numbers you wish to utilise when forwarding your phone Typically this will be your home and mobile numbers however you can also add up to two more numbers if required Alternatively if you are using SpliceCom s Vision Mobility web portal in conjunction with your IP 530 you can add these numbers your self See your System Administrator for further details Forwarding calls to your home number MESSAGE 1 Press the MESSAGE key to access your voicemail 3 2 Enter 3 on the alpha numeric keypad to enter the Call Forwarding menu 3 3 The list of Call Forwarding options will be played to you Press 3 on the alpha numeric keypad to select your home number Once you have set your Call Forwarding number you will be returned to the Main Configuration menu
15. ay view When you return to the default Context Sensitive Display the un answered call icon and text relating to it will no longer be displayed V5 51 0411 1 13 Call History IP 530 User Manual SplicecomiS IP 530 User Manual Viewing details of a call O ti 1 Whilst viewing the Call History list press the soft key below Option 2 from ption RHS 0 o 2 Use the Scroll Up Down keys to select Detail Use the soft key underneath OK extreme RHS to view further details of the call Call details include The name of the caller if known by the system The number of the caller if presented to the system The day date and time of the call Redialling a number You may wish to redial a number that you have previously dialled this can be done by selecting the original call from the Call History H story 1 Press the soft key underneath History extreme LHS O 2 Use the Page Down and Page Up buttons to display the entry required Send 3 Use the soft key underneath Send extreme RHS to call this number Ringing back a caller You may wish to call the number of a previous caller this can be done from the Calls History in exactly the same manner H story 1 Press the soft key underneath History extreme LHS O 2 Use the Page Down and Page Up buttons to display the entry required Send 3 Use the soft key underneath Send extreme RHS to call this number Please note that if the caller
16. ccccccncccnncncnconnnoncnnonnnononcnnnnnnnnnnnnnnnnncnnnnnnnncrnnnnnoninns 16 UsmoThentemal Directo ecos iocaoe TO rea TE eT dto reacios 16 Blacklistind a UD vaina ridad alot cales catala dll 18 Volcomalluarn ii aia lat dra rurale dueno cti 22 RECEIVE E EEA E EA A E EN EENE 22 Diverting an incoming call to voicemail inci nenene ene E EAE E AEEA ESEA ESEAS ESEESE ananena 22 Hstenino tO a ESSA A iia 22 Message Mana de Menta ad A a ea a a A E 22 NE OOMS KET EE EE EEEE PE TEE ATA AA A EN A 24 Using an Assistant telephone NUMDEN cccinnnnnnnnnnnnnnnnann a 25 Leaving a message for a colleague ocio enanas 25 Transfer a call to a colleague s voicemail e a REAA Ea EEE 26 Adding a name tag to a caller s telephone NUMDEL oo ee cece cece cecesceseeceececescescesescescssescescssessescecesesteatestesesseseaseeeess 26 Mon oa vawanesoaboeen Bos E aa te need we ee saan ae eewueeeesees 28 FOV NAG a PET T EOE EEEE A EATE ORE EE ATE ENA 28 Call ORWANG II Gia costat oe e A a aN 29 Extension ANyWhere nenas 30 V5 51 0411 1 i Contents IP 530 User Manual P a splicecomS IP 530 User Manual IP 530 AQMINISTTAtiON 0 0 cece cece cece eee ence ann ence ence eet ENEE EN E EENE EREKE ERENS 31 Setting thetime OM your IP 530 wesen irte A va evil E adi s 31 Phone INFOrmation nenas 31 Partnering your IP 530 with your PC or laptop 2 0 2 0 cece ccc ccc cc cee e ce eceeeeeeeeeeneneenes 33 Appendix T escitas dla oda 34 Voice Processing Voicemail amp Call Forwarding Op
17. ce you have listened to a message it will be automatically deleted after 3 days unless you choose to save it A message is marked as listened to once you have played the first 10 seconds Deleting a message 3 1 Whilst listening to a message press 3 on the alpha numeric keypad at any time to delete Forwarding a message Whilst listening to a message you may wish to forward it to a colleague or to your email account as a wav file attachment Whilst listening to a message press 5 on the alpha numeric keypad at any 1 5 time to access the message forwarding menu 1 gt Press 1 on the alpha numeric keypad to copy the message to another voicemail user and add an explanatory message Alternatively 2 gt Press 2 on the alpha numeric keypad to copy the message to another voicemail user Alternatively V5 51 0411 1 23 Voicemail IP 530 User Manual splicecom IP 530 User Manual 3 Press 3 on the alpha numeric keypad to forward the message to your email account Alternatively 0 Press 0 on the alpha numeric keypad to exit from the Message Forwarding menu Checking on a caller s telephone number Whilst listening to a message you may wish to check on the caller s number Please note that if the caller s number has been withheld this feature will not be available 9 Whilst listening to a message press 9 on the alpha numeric keypad to check on the caller s number which will then be announced to you Ringing back a cal
18. d For further information on voicemail please refer to page Error Bookmark not defined View the contents of your Call History H istory 1 Press the soft key underneath History extreme LHS A list of calls in historical order will be displayed Entries are listed in date and time order with the newest at the top Each entry will display the number or name if recognised by the system of the caller or the number or name if recognised by the system you called t O 1 Use the Scroll Up Down keys to display the entry required B k gt Use the soft key underneath Back extreme LHS to return to the default ac Context Sensitive Display view Identifying the type of call Ny Signifies an incoming call A Signifies an outgoing call i gt Signifies an un answered incoming call Missed Calls An incoming call received by your phone that is not answered will be registered even if a voicemail is subsequently left as an un answered call in your Call History The un answered call icon will flash in the top RH corner of the context LF sensitive display and the text 1 New Missed Call will also appear directly underneath the time If a voicemail has been left the text New Voice Mail appears instead of the Missed Call message View 2 Press the soft key underneath View extreme LHS to view this call B k 3 Use the soft key underneath Back extreme LHS to return to the default ac Context Sensitive Displ
19. e Mobile and Other Home and enter the relevant telephone numbers Save 7 When you ve finished press the soft key underneath Save extreme RHS Please note once entering a name and numbers from the alpha numeric keypad different entry modes are available to you depending on your preference These can be changed using the soft key that is 2 from the LHS Options are 2aB numeric upper and lower case text abc lower case text only ABC upper case text only or 123 numeric only Blacklisting an existing Contact Dir 1 Press the soft key underneath Dir 2 from LHS 0 O 2 Use the Scroll Up Down keys to select Contacts Enter 3 Press the soft key underneath Enter extreme RHS t O 4 Usethe Scroll Up Down keys to view your Contacts O ti 5 Once you have highlighted the Contact you require press the soft key ption below Option 2 from RHS 6 Use the Scroll Up Down keys to highlight Move to Blacklist OK Press the soft key underneath OK extreme RHS N You will be presented with a warning screen You selected move to Blacklist Cancel or OK Press the soft key under OK extreme RHS for 2 time to complete the Blacklisting of this contact co OK Removing Blacklisting from a Contact Dir 1 Press the soft key underneath Dir 2 from LHS t O 2 Use the Scroll Up Down keys to select Blacklist Enter 3 Press the soft key underneath Enter extreme RHS O 4 Usethe Scroll Up Down keys
20. e has been configured your caller can press 0 while listening to your greeting and be transferred to your Assistant telephone number You will need to re record your greeting to inform your callers that facility is available Leaving a message for a colleague You will automatically transfer to your colleague s voicemail if they are busy or do not answer their phone However you can connect directly to a colleague s voicemail to leave a message as follows V5 51 0411 1 25 Voicemail IP 530 User Manual splicecomS IP 530 User Manual 1 Press on the alpha numeric keypad immediately dialling your colleague s H extension number Your call will be immediately forwarded to your colleague s voicemail Leave 2 your message when prompted Transfer a call to a colleague s voicemail HOLD RECALL 1 Place the call on hold using the HOLD RECALL key Alternatively Tran 1 Place the call on hold using the Tran Soft Key 2 from LHS gt Press on the alpha numeric keypad immediately before dialling your H colleague s extension number HOLD RECALL 3 Once ringing complete the transfer by pressing the HOLD RECALL key Alternatively Once ringing complete the transfer by pressing the Tran Soft Key 2 from Tran 3 IHS Please note that this facility will only be available if voicemail has been enabled for your colleague Adding a name tag to a caller s telephone number Whilst listening to a message yo
21. ers Save 8 When you ve finished press the soft key underneath Save extreme RHS Please note once entering a name and numbers from the alpha numeric keypad different entry modes are available to you depending on your preference These can be changed using the soft key that is 2 from the LHS Options are 2aB numeric upper and lower case text abc lower case text only ABC upper case text only or 123 numeric only Viewing your Blacklisted Contacts Dir 1 Press the soft key underneath Dir 2 from LHS O O 2 Use the Scroll Up Down keys to select Blacklist Enter 3 Press the soft key underneath Enter extreme RHS V5 51 0411 1 20 Internal Directory IP 530 User Manual splicecomS IP 530 User Manual t O 4 Use the Scroll Up Down keys to view your blacklisted Contacts E Once you have highlighted the Contact you require press the soft key Option i below Option 2 from RHS O 6 Use the Scroll Up Down keys to highlight Detail OK gt Press the soft key underneath OK extreme RHS to display further details on your chosen blacklisted Contact Q O Use the Scroll Up Down keys to view your blacklisted Contact s office mobile and other home telephone numbers Searching for Blacklisted Contact entries co Dir 1 Press the soft key underneath Dir 2 from LHS 0 o 2 Use the Scroll Up Down keys to select Blacklist Search 3 Press the soft key underneath Search 2 from LHS Search for a particular en
22. h OK extreme RHS to create a contact with this name and or telephone number 6 Enter Contact s name using the alpha numeric keypad O 4 Use the Scroll Up Down keys to select Add to Contacts o gt Use the Scroll Up Down keys to toggle between the other fields Office Mobile and Other Home and enter the relevant telephone numbers Save 8 When you ve finished press the soft key underneath Save extreme RHS Viewing your Directory entries Dir 1 Press the soft key underneath Dir 2 from LHS t o 2 Use the Scroll Up Down keys to select Contacts Enter 3 Press the soft key underneath Enter extreme RHS O 4 Usethe Scroll Up Down keys to view your Contacts O ti 5 Once you have highlighted the Contact you require press the soft key ption below Option 2 from RHS O o 6 Use the Scroll Up Down keys to highlight Detail OK Press the soft key underneath OK extreme RHS to display further details on your chosen Contact 0 O 8 Use the Scroll Up Down keys to view your Contact s office mobile and other home telephone numbers Searching for Directory entries Dir 1 Press the soft key underneath Dir 2 from LHS O 2 Use the Scroll Up Down keys to select Contacts Search 3 Press the soft key underneath Search 2 from LHS Search for a particular entry using the alpha numeric telephony keypad e g 4 In ABC or abc mode If an entry starts with A press 2 once if it starts
23. handset or press the Handsfree key or press the soft key Cancel 1 underneath Cancel extreme RHS to end the conference All calls will be cleared Please note that pressing the Speaker button will only end the conference if the IP 530 is used in hands free mode otherwise this button will switch from handset to hands free mode Cancelling a conference call You may wish to cancel the conference and return to a 2 way conversation with your calls as follows Split 1 Press the soft key underneath Split 2 from RHS gt Both calls will be placed on hold The first call you made to create the conference will be shown on the Context Sensitive Display S h Press the soft key underneath Switch 2 from RHS to toggle between WItC 3 c the two held calls on the display V5 51 0411 1 9 Basic Call Handling IP 530 User Manual splicecom IP 530 User Manual Resume 4 Press the soft key underneath Resume extreme LHS to continue with the call to the party shown on the display Whilst on a call to any one of the two parties you can return to a 3 way CONF 1 conference at by pressing the CONF key providing the other party is still on Hold If one of the conference members ends their call you will return to a 2 way conversation with the other member of the conference Call Waiting Call Waiting is a facility that allows you to receive a second call while still connected to another call The use of thi
24. is caller s seconds lt number 0 Return this call 5 Voicemail Forwarding Options Copy to another voicemail user with a message from you Copy to another mailbox Copy to your email address Abandon V5 51 0411 1 34 Appendices IP 530 User Manual SplicecomiS IP 530 User Manual Forwarding Options 1 Play Help 2 Record a new greeting 1 Options 2 Record a new greeting 3 Delete any new recording or restore default greeting 7 Save new greeting or hangup 0 Abandon 3 Set call forwarding 1 Options 2 Cancel forwarding 3 Forward personal DDI calls to home number 4 Forward personal DDI calls to mobile number 5 Forward personal DDI calls to sparel number 6 Forward personal DDI calls to spare2 number 7 Forward personal DDI calls to your current number 0 Abandon 4 Add a name tag to a number to be played immediately before voicemail messages 1 Options 2 Record new tag 3 Delete tag 7 Save tag 0 Abandon 5 Change your access code 6 Record extra greetings Options Normal Permanent In meeting At lunch On holiday Off site Abandon OND fa Go Ny V5 51 0411 1 35 Appendices IP 530 User Manual E 2 SpliceCom Defining next generation communication The Hall Farm Business Centre Berry Lane Chorleywood Hertfordshire WD3 5EX Tel 01923 287700 Fax 01923 287722 Email info splicecom com Website www splicecom com
25. is not available via the IP 530 This Internal Directory also replaces the need for maximiser Favourites which again are not supported on the IP 530 Using The Internal Directory Adding Contacts to your Internal Directory Dir 1 Press the soft key underneath Dir 2 from LHS QO Enter 3 Pressthe soft key underneath Enter extreme RHS Add Press the soft key underneath Add 2 from LHS 5 Enter Contact s name using the alpha numeric keypad N Use the Scroll Up Down keys to select Contacts O 6 Use the Scroll Up Down keys to toggle between the other fields Office Mobile and Other Home and enter the relevant telephone numbers Save 7 When you ve finished press the soft key underneath Save extreme RHS Please note once entering a name and numbers from the alpha numeric keypad different entry modes are available to you depending on your preference These can be changed using the soft key V5 51 0411 1 16 Internal Directory IP 530 User Manual splicecomS IP 530 User Manual that is 2 from the LHS Options are 2aB numeric upper and lower case text abc lower case text only ABC upper case text only or 123 numeric only Adding Contacts from your Call History H istory 1 Press the soft key underneath History extreme LHS O O 2 Use the Page Down and Page Up buttons to highlight the entry required Option 3 Press the soft key below Option 2 from RHS Press the soft key underneat
26. ler Whilst listening to a message you may wish to ring back the caller The number that they rang from can be dialled while listening to the message Please note that if the caller s number has been withheld this feature will not be available 0 Whilst listening to a message press 0 on the alpha numeric keypad at any time to return the call Recording a Greeting A default message will be played to a caller when transferred to your voicemail However you may wish to record your own personal message You can record two voicemail greetings Firstly you have a daily greeting that can be used to inform a caller of your whereabouts on a particular day for example You have reached Alice Barker s voicemail on Tuesday 4 July am currently in a meeting until 11 o clock Please leave a message and will call you on my return Your second greeting the permanent Greeting can be used to give a message that can be used on any day for example You have reached Alice Barker s voicemail Sorry am unable to take your call Please leave a message and will det back to you as soon as possible If you record a permanent greeting your daily greeting is deleted at midnight and the permanent greeting is then used until a new daily Greeting is recorded Recording a daily greeting MESSAGE Press the MESSAGE key to access your voicemail Enter 2 on the alpha numeric keypad to enter the New Greeting Recording 2 2 menu
27. ls Six pre programmed keys are provided for the most frequently used telephony tasks Hold Transfer Handsfree Last Number Redial Voicemail Conference and Mute whilst all other features are managed through a backlit monochrome Context Sensitive Display with four soft keys whose function changes depending on the task This makes the IP 530 both functional and easy to use Internal Directory Your IP 530 offers an internal contact directory for up to 100 different people companies or departments This directory allows you to store multiple telephone numbers against each entry making it easy to make or transfer telephone calls to those that you regularly speak to Voicemail The SpliceCom maximiser system provides easy to use voicemail functionality allowing your callers to leave a message and via your IP 530 makes it easy for you to manage these messages Conference Calls V5 51 0411 1 3 Your IP 530 IP 530 User Manual SplicecomiS IP 530 User Manual Your IP 530 offers an easy to use 3 way conference call facility enabling you to quickly add a third party when your already on a telephone call Intercom Your IP 530 supports an Intercom facility which when enabled on the maximiser Unified Communication system that your IP 530 is connected to allows colleagues to call and speak to you without the need for you to answer the call Parking a Call All calls received can be put on hold and the call remains in your c
28. of your calls will be unaware that you are working at home for example You will not incur call charges and you will be able to transfer calls as if you were in the office If you are interested in using this facility please refer to your System Administration for further details Please note The above methods utilise the maximiser Unified Communication system to which your IP 530 is connected to control Mobility on a company wide basis There are also some Mobility and Call Forwarding options to be found on the menus of your IP 530 these must NOT be used as they will only operate on a local basis only in total isolation from the rest of the system V5 51 0411 1 30 Mobility IP 530 User Manual SplicecomiS IP 530 User Manual IP 530 Administration Setting the time on your IP 530 The time and date that appear on the Context Sensitive Display of your IP 530 is supplied by the maximiser Unified Communication system that it is connected to If the time displayed on your phone is incorrect please undertake the following steps Menu 1 Press the soft key underneath Menu extreme RHS O 2 Use the Scroll Up Down keys to select 3 Settings Enter 3 Press the soft key underneath Enter extreme RHS t o 4 Use the Scroll Up Down keys to select 1 Basic Settings Enter 5 Press the soft key underneath Enter extreme RHS 0 O 6 Use the Scroll Up Down keys to select 2 Time amp Date Enter 7 Press the soft key underneath Enter
29. ontrol However another way to place a call on hold is to park the call into one of the system areas that allow your colleagues to easily pick up the call and in the meantime you are able to continue with other calls Your IP 530 PES Context Sensitive Display with Back Light Message Waiting Indicator y Power Indicator Voicemail Management Guide AS Message Access Key A Mute Key 4 x Soft Keys 40 ln Y Volume Up Down Keys Conference Key 5 Sy AE C Hold Recall Key a Last Number Redial Handsfree Key V5 51 0411 1 4 Your IP 530 IP 530 User Manual SplicecomiS IP 530 User Manual MUTE The Mute key will enable you to turn on or off this facility Please refer to page 11 for further details O The Volume Down button will enable you to reduce the handset or hands free or ringing volume on your IP 530 Please refer to 11 for further details O The Volume Up button will enable you to increase the handset or hands free or ringing volume on your IP 530 Please refer to page 11 for further details The Speaker button will place your phone off hook and enable you to use hands free mode Please refer to page 10 for further details HOLD RECALL The Hold Recall key is used place calls on hold and or transfer them Please refer to page 7 for further details MESSAGE The Message key will provide you with direct access to your voicemail messages Please refer to page 22 for further details
30. ot Disturb with Exception List e Visual Call History including voicemail e Control forwarding copying of voicemail to email e Setting Forward on Busy and Forward on No Answer e Setting your default Home page e Changing your voicemail access PIN For further details on Vision Mobility please contact your System Administrator Please note that an ESP Licence is required when using Vision Mobility for outbound dialling Please note that the Vision Mobility Call Transfer and Call Hang up keys cannot be used in conjunction with IP 530 V5 51 0411 1 33 Partnering your IP 530 IP 530 User Manual Splicecom 5 ra Appendix 1 IP 530 User Manual Voice Processing Voicemail amp Call Forwarding Options Once you ve accessed the maximiser Voice Processing system by pressing the MESSAGE key on your IP 530 you can navigate your way through messages and call forwarding options by using the alpha numeric keypad on the IP 530 O Gu DN D00O0 DU 1 Play help 4 Play previous message lt lt 7 Save this message ES Configuration options Play help Skip forward 2 seconds Delete this message Play previous message Forward this message Play next message Save this message Skip back 2 seconds This caller s number Return this call Configuration Options 2 3 Delete this message Skip forward 2 seconds gt 5 6 Forward this Play next message message gt gt 8 9 Skip back 2 Th
31. rease appropriately Do Not Disturb The Do Not Disturb facility allows you set your extension as permanently busy This is useful if for example you are holding a meeting in your office and do not wish to be disturbed Turning on Do Not Disturb DND 1 Press the soft key underneath DND 2 from RHS The DND icon will appear in the top RHS of the Context Sensitive Display to indicate that this feature has been set When DND is enabled e Your calls will be automatically passed to your Forward on Busy number if configured or to voicemail if enabled For further information on your Forward on Busy Number please refer to your System Administrator e Your entry in the Contacts Directory will display the blue DND icon Es to inform your colleagues that your extension has Do Not Disturb set Your colleagues who are using a PCS 50 60 100 410 or PCS 570 will also be informed that you have Do Not Disturb set via their respective directories Turning off Do Not Disturb DND 1 Press the soft key underneath DND 2 from RHS The DND icon will no longer appear in the top RHS of the Context Sensitive Display to indicate that this feature is no longer active V5 51 0411 1 12 Basic Call Handling IP 530 User Manual splicecomS IP 530 User Manual Call History The History soft key extreme LHS allows you to view and manage a historical list of your outgoing and incoming calls internal amp external answered amp misse
32. s feature is controlled by your System Administrator who will inform you whether this facility has been enabled on your extension Handling a waiting call When a second call is presented you will hear a beep in your handset or 1 speaker if using handsfree and a Incoming call message will appear on your screen along with the name or number of the person calling you If you do not wish to answer the call press the context sensitive key underneath Reject 2 from RHS The call will be passed to your Forward on Reject 2 Busy number if set or passed to voicemail if enabled or cancelled Please refer to your System Administrator for further information on your Forward on Busy number Alternatively Answer gt If you wish to answer the 2 call press the context sensitive key underneath Answer 2 from LHS The original call will be put on hold Alternatively If you wish to answer the 2 call press the context sensitive key underneath Cancel 2 Cancel extreme RHS The original call will be terminated and your IP 530 will ring with the 2 call Switching to and from Hands free You may wish to switch between hands free and handset operation without interrupting the call 1 From handset to hands free press the Handsfree key and replace the handset From hands free to handset lift the handset Please note that if you press the Handsfree key whilst in hands free mode you will end the call V5 51 0411 1 10 Ba
33. s number has been withheld or not received by the system this facility will not be available Deleting a call To manually delete an entry from your Call History H story 1 Press the soft key underneath History extreme LHS t 2 Use the Page Down and Page Up buttons to display the entry required V5 51 0411 1 14 Call History IP 530 User Manual splicecomS IP 530 User Manual Use the soft key underneath Delete 2 from LHS to permanently remove Delete 3 this entry Back 4 Use the soft key underneath Back extreme LHS to return to the default Context Sensitive Display view Deleting everything in Call History To you wish to manually delete every entry in your Call History H story 1 Press the soft key underneath History extreme LHS Option 2 Press the soft key below Option 2 from RHS O O 3 Use the Scroll Up Down keys to select Delete All Use the soft key underneath OK extreme RHS to delete all entries in your i Call History You will be presented with a warning screen Delete all records Cancel OK 5 or OK Press the soft key under OK extreme RHS for 2 time to complete the deletion of all entries in your Call History Back 6 Use the soft key underneath Back extreme LHS to return to the default Context Sensitive Display view V5 51 0411 1 15 Call History IP 530 User Manual splicecomS IP 530 User Manual Internal Contacts Directory Your IP 530 provides you wi
34. sfer the original call press the soft key underneath Tran 2 from ran 1 LHS Unannounced Transfer Blind Transfer Place the call on hold using the HOLD RECALL key or the soft key Tran l underneath Tran 2 from LHS 2 Enter the number to be dialled internal or external number Tran 3 To complete the transfer once the called number is ringing press the HOLD RECALL key or the soft key underneath Tran 2 from LHS Parking a call The Park facility allows calls to be put on hold in a system area so that the call can be picked up by any other extension on the system maximiser provides four Park Slots 1 2 3 and 4 by default If a call is parked in one of these Park Slots users of PCS 580 570 560 410 and 100 IP 530s or PCS 60 and PCS 50 IP Softphones or Phone Partners with access to these park slots will see the parked call and can retrieve it if required To park a call Hold 1 Once on the call press the soft key underneath Hold extreme LHS 51 Dial 51 to Park the call The Park Slot on which the call is now held will be announced to you To pick up a parked call 52 to 55 1 Dial 52 55 to pickup up calls in Park Slots 1 4 respectively Your phone will ring as the Parked call is presented to you Press the 2 Answer Answer Soft Key to pick up the call Please note V5 51 0411 1 8 Basic Call Handling IP 530 User Manual splicecomS IP 530 User Manual If
35. sic Call Handling IP 530 User Manual splicecomS IP 530 User Manual Muting a call The Mute facility will allow you to prevent a caller from hearing for example your conversation with another colleague MUTE 1 Press the Mute key to mute your call The Muted message will appear in the centre of the Context Sensitive Display 3 Press the Mute key again to turn this feature off Changing the volume You can change the ringing volume and conversation volume at any time during or before a call Changing the Volume before a call Hands free volume 1 Press the Handsfree key 00 2 Press the Volume Up or Down keys as required 3 Press the Handsfree key when finished Handset volume 1 Lift your handset 00 2 Press the Volume Up or Down keys as required 3 Replace the handset when finished Changing the Ringing Volume 1 Press the Volume Up or Down keys as required The ringing volume will increase or decrease appropriately Changing the Volume during a call Hands free volume If you have answered the call using the Handsfree key V5 51 0411 1 11 Basic Call Handling IP 530 User Manual splicecomS IP 530 User Manual 1 Press the Volume Up or Down keys as required The hands free volume will increase or decrease appropriately Handset volume If you have answered the call using the handset Press the Volume Up or Down buttons as keys The volume of your handset will increase or dec
36. stop Cancel 1 the call press the Soft Key underneath Cancel extreme RHS or replace your handset If you are required to enter further digits once the call has been made for example when presented with an auto attendant use the alpha numeric keypad to enter the digits Redialling a previously dialled number 1 Press the Redial key You will be presented with you Dialled Calls list O gt Use the Scroll Up Down keys to select the number or name that you wish to dial Send 3 Press the soft key underneath Send to dial the number Answering a call On receiving a call your handset will ring and Context Sensitive Display will show the details of the call First line the caller s name if recognised by the system Second line the caller s number if presented This information enables you to answer the call in the required manner 1 To answer the call lift your handset or press the Handsfree key or press Answer the Soft Key under Answer extreme LHS V5 51 0411 1 6 Basic Call Handling IP 530 User Manual splicecomS IP 530 User Manual Once the call has been answered the Context Sensitive Display will change to show First line the caller s name if recognised by the system or the caller s number Second line the length of time that the call has been in progress Rejecting a call 1 If you do not wish to answer the call press the Soft Key underneath Reject Reject ex
37. th an Internal Directory of up to 100 entries which provides you with a list of Contacts and telephone numbers enabling you to make calls quickly and easily and to match incoming telephone numbers so that you can identify callers and handle the calls in the appropriate manner Your IP 530 utilises this directory to enable to you quickly and easily call a colleague an external customer or supplier for example and an internal department The directory enables you to call or transfer a call to a colleague without having to remember their extension number Each of your colleagues will have a User account on the maximiser telephone system and you can enter a list of your names making it easier for you to phone either their extension number mobile or another typically home number The directory enables you to call or transfer a call to an external contact such as a customer supplier partner etc that you have entered The directory will also enable you to enter phone numbers place phone calls and transfer calls to an internal Department where the call can be answered by any one of a group of people such as Sales Support Accounts etc The directory will display your list of numbers alphabetically once you have created them enabling you to call or transfer calls to regularly used numbers Please note that the IP 530 s Internal Directory is completely separate from the system wide maximiser Unified Directory access to which
38. tions oo ccc ccceceececesccescesceseseescecescescseestesescsessesseresseseeseeserees 34 V5 51 0411 1 ii Contents IP 530 User Manual splicecomS IP 530 User Manual Introduction About this manual This manual contains all that you need to know to operate your IP 530 connected to a SpliceCom maximiser system using version 3 2 software This manual assumes that the IP 530 terminal has been connected and configured by your System Administrator and is ready for use If this is not the case please refer to your System Administrator for further assistance How your IP 530 will operate Your User Account You are a User of the SpliceCom maximiser telephone system and as such you have a User account on the system Your User name will be used to identify you as you make receive and transfer calls Each of your colleagues will also have a User account and will be identified in the same way by their User name Logging On In all implementations the IP 530 will be your permanent desktop phone and as such it will have been automatically allocated to you by your System Administrator therefore there will be no need for you to log in or log out Idle Display The default display on your telephone when idle will display the time and date together with your User Name in the top LH corner Feature Highlights Context Sensitive Display and Soft Keys You can use your IP 530 to do far more than just making and taking telephone cal
39. treme RHS The call will be passed to your Forward on Busy number if set or passed to voicemail if enabled or cancelled Please refer to your System Administrator for further information on your Forward on Busy number Ending a call 1 Replace your handset or press the Handsfree key or press the Soft Key Cancel underneath Cancel extreme RHS Please note e The Handsfree key will only end the call if used in hands free mode otherwise this key will switch from handset to hands free mode Placing a call on hold Hold 1 Press the Hold Soft Key extreme LHS External callers will be played music on hold if configured Please refer to your System Administrator for further details To retrieve the call press the Resume Soft Key extreme LHS Resume 3 Transferring a call Announced Transfer ARA Place the call on hold by pressing the HOLD RECALL key amp 2 Enter the number to be dialled internal or external number 3 Wait for the call to be answered and announce the caller HOLD RECALL 4 To transfer the original call press the HOLD RECALL key V5 51 0411 1 7 Basic Call Handling IP 530 User Manual splicecomS IP 530 User Manual Alternatively Tran 1 Place the call on hold by pressing the soft key underneath Tran 2 from LHS 2 Enter the number to be dialled internal or external number 3 Wait for the call to be answered and announce the caller T To tran
40. try using the alpha numeric telephony keypad e g 4 In ABC or abc mode If an entry starts with A press 2 once if it starts with B press 2 twice etc Any part of the blacklisted Contact name can be searched for OK 5 Once you have entered your search string using the alpha numeric keypad press the soft key underneath OK extreme RHS All the blacklisted Contacts that match your search will be shown on the t O 6 Context Sensitive Display Use the Scroll Up Down keys to further refine this list if necessary V5 51 0411 1 21 Internal Directory IP 530 User Manual SplicecomiS IP 530 User Manual Voicemail SpliceCom s maximiser business telephone system features integrated voicemail which is available to answer your SpliceCom IP 530 when you are busy or unavailable Typically your voicemail will answer any call that has rung for 20 seconds Your System Administrator can enable this facility for you if not already available Receiving a message If you are busy on a call or do not answer your phone the caller will be automatically passed to your voicemail and will be able to leave a message By default your extension will ring for 20 seconds before your extension is considered not answered Your System Administrator will be able to tell you if this default setting has been changed The blue Message Waiting indicator located at the top RH corner of the DX SpliceCom IP 530 will light to indicate that
41. u may wish to record the caller s name which will then be played back to you immediately before you listen to any new message they might leave in the future 1 Whilst listening to a message press on the alpha numeric keypad to enter the Configuration Options Menu gt Press 2 on the alpha numeric keypad to record a name tag for the caller s number of the message that you were listening to 7 3 Once you have finished recording your greeting either press 7 or hang up to save the name tag Alternatively 2 3 Tore record the name tag press 2 on the alpha numeric keypad Alternatively 3 3 To delete the record the name tag press 3 on the alpha numeric keypad Alternatively 0 3 To abandon the name tag recording process press 3 on the alpha numeric keypad at any time Alternatively V5 51 0411 1 26 Voicemail IP 530 User Manual a Cc splicecomS IP 530 User Manual 0 To listen to all the options again press 0 on the alpha numeric keypad at any time V5 51 0411 1 27 Voicemail IP 530 User Manual splicecomS IP 530 User Manual Mobility The maximiser Unified Communication system that your IP 530 is connected to provides flexible Mobility and Call Forwarding facilities that allow you to still handle telephone calls whilst you re away from your desk or out of the office A simple Follow Me facility for personal DDI calls is provided through the maximiser system itself The Follow Me feature allows you
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