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Avira Security Management Center

1. OCOCOCOCOCCOC Reset Cancel Name of the mail server Username and password for connecting to the mail server Option to set a proxy for SMC Server Internet communication Avira Security Management Center 37 Configuration Proxy Option for authentication on proxy if necessary authentication Proxy Username Username and password for connecting to proxy password Proxy IP address Address and communication port for the proxy computer port SMC Server Configuration Communication related settings Configuration Communication settings Retrieve computer hostname From agent i Retrieve Retrieve computer hostname from agent the SMC gets the IP address of the client computer from the Agent every time Event Manager Configuration General Settings Configuration General settings Drop info events w Drop info events Logging of only the Critical and Warning events to avoid logfile overload Internet Update Manager Configuration Configuration General settings Internal HTTP Server s IP address H000 Internal HTTP Server s port a0 Max connections 500 m Server Update Server list Atta iidli pro antivir dey httpd pro antivir de Directories Root directory For updated Files CA Documents and Settingsi ll Users4pplication D gt Update Activate test mode Automatic mode 38 Avira Security Management Center Avira GmbH Internal HTTP Server s IP address
2. C Every hours a Avira GmbH Avira Security Management Center 79 Updating Avira Products You can also use the IUM in test mode which can be enabled in the Configuration dialog In test mode new files are downloaded to a special test directory Test files hosted bya second HTTP server waiting for approval When the new files are validated Approved files they can be committed to the default HTTP server for enterprise deployment 45 Avira Security Management Center Gi z File Action wiew Window Help E Avira Security Management Center I Z Avira Security Management Center Frontend S Software Repository E dig Security Environment mE Network neighborhood all Events A Reports E 2 Configurations AM User Management A Internet Update Manager Approved Files j Test files Y Avira Antivir Workstation windows 2000 F vista EN w Avira Security Management Center Agent T Avira Security Management Center Frontend Y Avira Security Management Center Server Ya Avira Antivir Server Windows EM The command line parameters for SMC Internet Update Manager are TUM eze uUninst tat Unregisters the IUM service from SMC LUM exe u TUM exe install Registers the IUM service to SMC TUM exe i IUM exe start Starts the registered service IUM exe stop Stops the registered service IUM exe restart Restarts the registered service IUM exe run Runs the service from the console TUM
3. More Than Security WwW avira com User Manual Avira SMC Security Management Center Chapter 1 About this Manual i iisiicscscscsscscseseswescsesoeasasscdecsosssasedestenesace Lode O cae chen seeunes ea tnisiceumatwledeste ot aneuaticendeca E T E 3 TD Structure OF Ene Mantalak en E EE E a Bildieccamiaielasans 3 TS SIOTIS anrd Symbols cre aetasles ket slace invdahactqudvnnsasdusiebanatedauateateanibewdopeaiasdenbabscluubeadeadivetsbauieeOeaaehs 4 LAAbDrevia ions nonna haus oductuantiisecanele A 5 Chapter 2 Product Information ssoesoessosssosssessoeesosssosesessssesoees T DASE WTC EL OUNS a E EE ONE E E T A 8 Dey NAS AE USS ini E O E E A A 9 Zan CENS AE aana E EE OE E E EEA 10 2A Sy Stem REGU rEMEN ESawanisann n a a A ccna dteiousseaegeeas 10 Chapter 3 Installation ssccsiosccscssasascssaeceuscievescatssesecsssesasedsveccnsnads sve LL 3 1 Important Information on Installations s26 ssecciicie cicitetde a atcaciaantictesdaucdaddetivtadeoas 11 32 Performino Wisi all atl OI neen a E N A 12 SZ hlnas talline SMC SErvera a E 12 32 2 Arist allie SME Frontend corian r E a 13 Chapter 4 Avira SMC Frontend cccccccscccsccccsccccccccccsceceee LD 4 1 Starting SMC Frontend and Connecting to SMC Server eeescceesseeeesneceeeneeeeeees 15 4 2 Licensing Avira SMC vii saiseneeiaiiean dices sianyehanvcnecdometinauriraeedietandiunnstreronusseiesandacties 17 4S SMC Frontend set Interlacemro Shales ticcshh laa E E ca
4. 60 There are product specific commands for every Avira product for example scanning or updating which can be scheduled as regular tasks using Avira SMC If the task cannot be performed because the computers are offline SMC saves the command or task as a pending operation These operations are executed as soon as the computers are accessible You can see the pending operations for every group or computer Avira Security Management Center Zi File Action view Window Help a 2 ea Avira Security Management Center l ZA Avira Security Management Center Frontend E Software Repository ig Security Environment dig group 1 testi 2 server test test2 H Avira SMC Agent WS Avira Antivir Workstation UNIX tech BF Network neighborhood w3 Events u Reports Configurations Wi User Management A Internet Update Manager EEK Computer name Created Created Command Avira SMC Agent Command update 02 4ug 07 11 32 00 Command Avira Antivir Workstation UNIX Command scan 02 Aug 07 11 32 29 The name of the computer on which the task is to be executed The type of task for example installation or command The product related to the task Information on the pending task such as the command type and creation date Avira Security Management Center Avira GmbH Errors View Computer name Product name Error status Error message Created Avira GmbH Operation If errors occur dur
5. Page 3 e Signs and Symbols Page 4 1 1 Introduction In this manual we have included all the information you need on Avira Security Management Center For further information and assistance please refer to our website to our Technical Support hotline and to our regular Newsletter see Service Page 85 Your Avira Team 1 2 Structure of the Manual Avira GmbH The manual for your Avira software consists of a number of Chapters providing the following information Chapter 1 About this Manual Contents The structure of the manual signs and symbols 2 Product Information Overview of the software features 3 Installation Important information on installation 4 Avira SMC Frontend 5 Configuration Overview of Avira SMC Configuration of Avira SMC 6 Operation 7 Updating Avira Products Working with Avira SMC Methods of updating Avira products in SMC 8 Troubleshooting Workarounds and solutions for Avira SMC 9 Products Supported by Avira SMC Avira products supported by Avira SMC 10 Service Avira GmbH Support and Service Avira Security Management Center About this Manual 1 3 Signs and Symbols The following signs and symbols appear in this manual o Symbol Meaning y shown before a condition that must be met prior to performing an action shown before a step you have to perform L shown before the
6. port Max connections Update Server list Root directory Activate test mode Automatic mode Configuration Address and port of the Internet server to connect the Internet Update Manager in order to perform updates of SMC components or software packages The maximum number of simultaneous connections set up by the Internet Update Manager on the server List of update servers from which the IUM is retrieving the update packages default Avira download servers Root directory for updated files the directory which mirrors the Avira update server on the SMC Server computer New files are downloaded to a test directory hosted by a second HTTP server for approval When validated they can be committed to the default HTTP server and deployed over the Security Environment All updates are performed automatically by the Internet Update Manager Alert Manager Configuration General Settings Email Address Computer Name Avira GmbH The Alert Manager is a component of the Event Manager service The events sent by the Avira products to the Event Manager via the network such as a virus alert can be transmitted by the Alert Manager directly to an email address or via Netsend as a message window to a computer Therefore in addition to the events being displayed in SMC Frontend the administrator can be directly informed for example of critical events The configuration of Alert Manager is carried out in the Conf
7. Avira GmbH Avira Security Management Center 35 Configuration L gt The services will appear in the Details panel gt Double click the required service L You will see the Configuration window gt Make the changes in the configuration tabs gt Click OK You will be prompted to restart the services in order to apply the changes 5 5 2 Configuration Options of Avira SMC Components SMC Agent Configuration The SMC Agent configuration is specific to the structure nodes Therefore you can change the settings for every node The settings are inherited downwards on every level the changes being marked in a black frame All unchanged settings will be taken from the superior node It is recommended to configure the SMC Agents starting from the root node Security Environment right click on the node and choose Configuration Avira SMC Agent Configure as described further in this Chapter All the computers in the group will inherit the settings Then you can make changes for certain computers or sub groups the computer will overwrite the settings inherited from the root General Settings Configuration General settings Communication related settings Registration attempts Events commit intervals Registration delay 15 Reset Send later Cancel Registration The number of attempts for the SMC Agent to connect to the SMC Server attempts Events commit The time interval for the services to send the events to
8. Avira SMC reports The SMC Agent will arrange the report results according to the template and send them to the SMC Server Both reports and report templates are displayed in the Details panel when selecting Reports Z File Action View Window Help 2m 2 ES Avira Security Management Center ic Z Avira Security Management Center Frontend il Software Repository ig Security Environment dig group 1 J testi 5 server 2 test test2 Avira SMC Agent gt Avira Antivir Workstation UNIX tech BF Network neighborhood w3 Events Reports Products detected malware Configurations Y User Management ad Internet Update Manager aaa Template name Template type Pa Start time sA p Products verwaltete Produkte server Not available 02 Aug 07 12 30 14 Monthly detected malware Gefundene Malware server 7 days 02 Aug 07 12 31 52 Weekly Avira Security Management Center 69 Operation Template name Template type Group Timeframe Start time Schedule The report name defined by the user The selected report type The virtual computer group on which the report is run The frequency of the report where applicable The time of the first reported results The selected reporting time interval Creating Report Templates gt 70 v Computers groups must be integrated into the Security Environment and the status must be green monitor green arrow gt Right click o
9. Avra Securty Management Center nme Tesktype sats command ZA Avira Security Management Center Frontend totest2 f Software Repository dig Security Environment dig group 1 2 testi server Wtest2 test scanning scan_serverbased update Agent task Server task Server task One Time Daily Hourly 01 Aug 07 18 01 Aug 07 18 02 4ug 07 10 Avira Antivir Work Avira Antivir Work Avira Antivir Work Not yet executed Executed successfully Not yet executed scan scan update D T Avira SMC Agent gt Avira Antivir Server Windows E Avira SMC Agent gt Avira Antivir Workstation UNIX BF Network neighborhood w3 Events X Reports Configurations Y User Management ad Internet Update Manager 0 Node Name Task type Period Start Avira GmbH Scheduled tasks are displayed as pending operations until their start time see Pending Operations View Page 60 Computer or group name Custom name of the task Server task the task is SMC based Agent task the task is Agent based The selected frequency The first task performance Avira Security Management Center 59 Operation Actor Status The Avira product performing the task Information on the status of the task Command Product specific command for the task The parameters are not shown here Pending Operations View E Computer name Operation Product Remarks
10. Remote computer according to the location of SMC Server and if necessary use the Browse button to select the server gt For initial login enter Administrator for username and a as password and 4 confirm with OK We recommend that you change the password for SMC Frontend connection to the SMC Server after first installation see Configuring Network and SMC Server Connections Page 24 If you use a proxy for network Internet connection and if you have changed the ports when installing Avira SMC gt Click Settings Login settings Communication settings SSL Configuration Proxy Server Please supply the address of the proxy server and if needed necessary login information Address be Password Pork configuration Two ports are necessary bo connect to the server Keep in mind that the server must be configured to use the same two ports Sync Port 7000 Async Port 7001 ity j W Receive updates from Internet Update Manager gt Select Use proxy and specify address and ports Click OK 16 Avira Security Management Center Avira GmbH Avira SMC Frontend L The SMC Frontend makes the connection to SMC Server The other directories nodes will appear in the navigation window 3 Avira Security Management Center File Action view Window Help e gt lm E E Avira security Management Center i Avira Security Management Center Frontend ea Software Repository EGH A Bapaska Hg Security Env
11. SMC Server Connections You can configure the connection so that these processes are simplified when the computer reboots and SMC Frontend starts We recommend that you change the Frontend login password to the SMC Server after the initial installation You can use one of the following setting options e Enter an administrator account or domain administrator for network connection This can be useful if you use two different accounts for the computer and the network connection Save the user name for network connection for one session or permanently The password for network connection will not be saved e Change and save the password for SMC Server login The default password for the first login is a You can also add and manage users set or remove access rights and thus control the connection of all users to SMC Server see 5 7 User Management Configuring the Connection gt Right click the Avira Security Management Center Frontend node and select Settings L The Settings window appears Settings Login Administrator Account Login Please specify the account to be used ta access the computers in your network Administrator privileges are required Username Password f Use the server s current account C Use 55H public private key authentication key File M Save Save password 55H key For the current session Always save settings except Password SSH kev gt Enter the re
12. Software Pack For example an Avira productis stored in the Software Repository directory Avira Windows Workstation A software pack consists of all program files of the Avira product and an info file all archived in a self extracting file and saved to Avira SMC database Software packs cannot be stored twice in Avira SMC the SMC Server does not allow this 2 You cannot install a software pack in the network until you purchase a license from Avira GmbH You can find details about licensing in the Avira product documentation 50 Avira Security Management Center Avira GmbH Adding a Software Pack Operation v The Avira product must be saved on a computer in the local network gt Right click Software Repository and select New Software L The window for Selecting the Software Package opens gt Select the path to the software pack and click Open The software pack will be saved The Details panel will display the data contained in the package Info File gt Click on the browse button enter the path to the software license file and click Open L gt The Details panel will show the path to the license file gt Click Accept L gt The software is licensed and it will appear under Software Repository The Details panel displays information on the software G3 Avira Security Management Center lea File Action View Window Help gt Am k XE 4 Avira Security Management Center a Avir
13. Status License type Agent count Status gt Click New License and enter the path to the license file gt Select the license file for example hbedv key and confirm with OK L gt The license file is read and the license window appears Lizenz License Information lt a Licensee Cancel Serial number valid until 31 Dec 07 0 00 00 New license Agent count Skakus Licensing is complete 18 Avira Security Management Center Avira GmbH Avira SMC Frontend 4 3 SMC Frontend User Interface Using SMC Frontend you can configure and operate SMC Server and its services SMC Agents in the Security Environment Avira software in the Software Repository Avira software on computers in the Security Environment After complete installation of Avira SMC you should see the main window Avira SMC manages users with various access rights Consequently the SMC Frontend may display limited features 3 Avira Security Management Center lea File Action View Window Help m b o g 2 eg Ey PO a E Avira Security Management Center Status details Z Avira Security Management Center Frontend H Avira SMC Agent i Software Repository a Jig Security Environment LE dig group 1 T 2 testi 2 server E D test E Network neighborhood a Events NJ Reports E E Configurations AMA User Management gA Internet Update Manager The SMC Frontend is composed of two sec
14. Workgroups and computers in the MS Windows network You can choose to display the network computers by name or by IP address right click Display IP Addresses List events that have occurred on the computers in a sorted or filtered list View of report templates and reports created by the computers Configuration dialogs for Avira SMC services Server Event Manager Internet Update Manager Alert Manager List of all managed users Update status for Avira AntiVir installed products managed by the IUM including SMC components The Details panel contains further information for the selected nodes gt Select View gt Large Small Icons from the right click menu to display small or large icons for the computers products tasks or events in the Details panel gt Select View gt List or View gt Details from the right click menu to display the items or item details in table form Using the option Add Remove Columns from the View menu you can customize the view in the Details panel You can also sort the table by clicking the column headers Information on the stored software packs name setup file version and license file Detailed information for example on the status of groups or integrated computers On a group level e g departments it displays information either on sub groups or on integrated computers products names and status icons version status operating system Agent available According to the Views
15. and menu options may vary according to your operating system The following specifications are related to MMC 1 2 version 5 0 for MS Windows 2000 Professional operating system This section will only describe proprietary elements of SMC Frontend gt For further information on MMC and manual integration of a snap in please refer to the instruction manual or online help provided with your operating system When pointing your mouse to input fields inside SMC Windows you will see a yellow infotip 4 1 Starting SMC Frontend and Connecting to SMC Server Starting SMC Frontend gt In the Windows Start menu go to Start Programs Avira Avira Security Management Center Management Center Frontend 4 The MMC with the Avira SMC snap in appears In the navigation window you will see the Console Root and the integrated SMC Frontend Avira Security Management Center Frontend i Avira Security Management Center BN Ej File Action view Window Help la esmee eal Avira GmbH Avira Security Management Center 15 Avira SMC Frontend Connecting to SMC Server gt Click on Avira Security Management Center Frontend L The SMC Frontend initiates connection to the SMC Server The Login window appears Do you want to connect to a local or remote server Always connect to Login Administrator TE Password 00 i i Local Computer C Remote computer Browse Settings cance gt Select Local Computer or
16. create nested groups Single or multiple groups can always be nested into other groups and reordered You can also freely choose the names for computers and groups in the Security Environment G Avira Sec urity Management Center 1G File ction View Window Help gt Am x 2 lha YD E Avira Security Management Center a Avira Security Management Center Frontend S Software Repository E chy Security Environment io sefaroup 1 E test Avira SMC Agent J Network neighborhood ad Events A Reports Configurations AM User Management gA Internet Update Manager Status in Security The status for computers and groups is displayed as an icon when SMC Frontend Environment starts depending on the login account J Green monitor green arrow computer started SMC Agent installed and running full access possible Light blue monitor red arrow computer started SMC Agent not installed D Avira GmbH Avira Security Management Center 25 Configuration 7 Light blue monitor orange arrow computer started SMC Agent installed but no D access rights granted Dark monitor orange arrow computer off or not connected to network SMC Agent installed no access possible UA Dark monitor red arrow computer off or not connected to network SMC Agent va not installed Dark light blue monitor orange arrow red marker on the left side pending operation SMC based task or command saved because the computer
17. exe checkstatus Returns information about current IUM status as error levels 7 2 Updating Packs in the Software Repository In order to perform update commands and tasks without using the Internet Update Q Manager you have to disable the Automatic mode from the Server Configuration window Updating Software Packs Manually gt Right click on Software Repository and select Update Software Repository Execute _OR 80 Avira Security Management Center Avira GmbH Updating Avira Products Right click on a single software pack in Software Repository and select Update Execute L gt Avira SMC connects via the Internet to the Avira GmbH server downloads the available software updates and then saves them in the Software Repository node Scheduling Regular Updates for Software Packs You can also schedule regular update tasks for software packs in the SMC Server Via the Software packs node you can update all software packs or also select individual software packs gt Right click on Software Repository and select Update Software Repository Schedule _OR Right click on an individual software pack in Software Repository and select Update Schedule L The window Create a task appears gt Type a name for the task select the frequency for updates and click Next The next window asks for the start date and time gt Select the start date and time and click Finish L The task is saved You can edit
18. has been deactivated Scan has been paused The program was terminated Scan has been paused The program was started successfully Program has been activated 4 virus or unwanted program has been Found 4 virus or unwanted program has been Found 4 virus or unwanted program has been found _ 4 virus or unwanted program has been found 4 virus or unwanted program has been Found A viris nr unwanted nrnqram has heen Fondi amp Computer name product Level 58 Avira Security Management Center The name of the computer on which the event has been reported by the Avira Avira products assign a level to every event degree of importance such as Critical Avira GmbH Product Actor Message Time Type Tasks View by Operation Warning or Info The name of the Avira product reporting the event The name of the program component reporting the event Product specific text for the event Date time of the event Avira products assign a type to every event such as General Error File virus Email virus There are product specific commands for every Avira product on a computer e g scanning or update Using Avira SMC these commands can be scheduled to run as scheduled regular tasks You can see the tasks for every computer or group The group tasks are also listed in the schedule of every computer Avira Security Management Center Z Fie Action view Window Help 4 am e Xb e FPO a o C
19. is not zero an error event is sent to SMC Agent This is displayed in Events Details Ha In the case of offline computers actions and commands are saved and gt automatically triggered by the program immediately after the computers groups go online The computers will have the status of pending operations dark monitor orange arrow red marker on the left side Sharing and Opening Files Programs v Computers groups must be integrated into the Security Environment and the status must be green monitor green arrow gt Right click on the computer group and select Installation Avira product Copy files L gt The Copy files window appears List lt add gt delete Cancel Subdirectory Execute Execute selected File after copy operation Parameter Command gt Click Add and select the file s program s to be copied from the standard Open window gt You can enter a Subdirectory for the copied files If you want to open the copied files immediately gt Select the Execute option and type the required parameters and command Avira GmbH Avira Security Management Center Ve Operation Sharing License Files In order to extend the license for an Avira product you have to load a new license file using the Copy files function gt Update the license file in the Software Repository to be used for future installations gt Right click on the computer group on which the pr
20. issued by the Avira products and saves them to the local database Then you can see these events in the SMC Frontend e You can view and sort the events that have occurred on every computer in the Security Environment node see Displaying Information about a Computer or Group Page 55 You can view and sort the events that have occurred on all computers in the Security Environment in the Events node You can use filter criteria only on the Events node The Details panel of the Events node displays all events that have occurred in the Security Environment with detailed information The Events view structure for the entire Security Environment is similar to the Computer node view structure see also Displaying Information about a Computer or Group Page 55 EEK Z Fie Action view Window Help e ee Avira Security Management Center eye 2g level Product Actor Message Time Ol Computer name ZA Avira Security Management Center Frontend Info Software Repository dig Security Environment dig group 1 testi 5 server test test2 gt tech BF Network neighborhood wa Events u Reports Configurations Y User Management lad Internet Update Manager Info Info Info Info Info Critical Critical Critical Critical Critical Critical Critical Avira Antivir Server Avira Antivir Server Avira Antivir Server Avira Antivir Server Avira Antivir Se
21. start date and time for the task and click Finish L The task is scheduled You can modify the task settings at any time from the context menu see below 5 6 2 Displaying and Changing Update Tasks for SMC Server gt Right click Avira Security Management Center Frontend and select Update Show tasks L gt The details for the update server task are displayed in the Details panel see Displaying Tasks for Software Packs or for SMC Server Page 68 gt In order to modify a task Double click the task L The window Create a task appears gt Make the changes and save the task again 5 6 3 Updating SMC Agents To update SMC Agents over the entire network or on a certain group gt Right click Security Environment or the group node and select Commands Avira SMC Agent Update agent To update SMC Agents on a certain computer gt Right click the Avira SMC Agent under the computer node in the Security Environment and select Commands Update agent The SMC Agent update can also be scheduled by pressing the button Schedule this command in the Commands window Updating SMC Agents via the Internet Update Manager gt Expand the IUM node right click Avira Security Management Center Agent and select Update now L gt The Internet Update Manager Status window shows the update progress 42 Avira Security Management Center Avira GmbH Configuration 5 User Management With the User Management you can create a
22. the Security Environment in evaluation mode 2 4 System Requirements SMC Server e Operating system Windows 2000 Server Windows 2003 Server x32 or x64 e RAM 128MB e Disk space 512MB including all products and update files SMC Frontend e Operating system Windows 2000 Workstation or Server Windows XP x32 or x64 Windows Vista x32 or x64 Windows 2003 Server x32 or x64 e RAM 32MB e Disk space 16MB SMC Agent e Operating system Windows 2000 Workstation or Server Windows XP x32 or x64 Windows Vista x32 or x64 Windows 2003 Server x32 or x64 Linux glibc22 e RAM 32MB e Disk space 16MB 10 Avira Security Management Center Avira GmbH Installation 3 Installation 3 1 Important Information on Installation Before installation e 0 Usually you will install Avira SMC with the services on a central Windows network server and the SMC Frontend user interface on a computer in the network on which you can manage the Avira SMC as administrator You can also install both components on the same computer As the services and program components of Avira SMC require the IP addresses of the computers and certain open ports for communication this data is read out during installation and displayed in a dialog window Avira Security Management Center Server InstallShield Wizard x SMC Server network configuration EE 8 Specify the network settings of the SMC Server R AntiVir m SMC l N
23. 5 Starting SMC Frontend gt see procedure in section Starting SMC Frontend and Connecting to SMC Server Page 15 Avira GmbH Avira Security Management Center 49 Operation 6 2 Managing the Software Packs Using Avira SMC Frontend you can easily and conveniently install configure and uninstall Avira products in virtual groups of the Security Environment Avira SMC treats Avira products as so called software packs in its own database Software Repository Node The software packs are displayed in the SMC Frontend under the Software Repository node Gl Avira Security Management Center Slice za File 4ction View Window Help oe a x L Avira Security Management Center Name Setup verson License file H Z Avira Security Management Center Frontend E S Software Repository ki Avira Antivir Server Windows EN oo A Avira Antivir Workstation Windows 2001 ka Avira Antivir Workstation UNIX y vira Antivir Server avWsry_en exe Version 6 HBEDY KEY y Avira Antivir Workst antivir workstation win Version 7 HEED KEY La Avira Antivir Workst uxiwks zip 1 10 15 HBEDY KEY Jig Security Environment E W Network neighborhood all Events NM Reports E F Configurations AA User Management Es gA Internet Update Manager The Details panel shows general information on the packs Avira product name name of the setup file version as well as license file 6 2 1 Adding and Deleting a
24. Avira SMC e 4 It is very important to keep your software up to date and to make sure the components versions are compatible You can easily update Avira SMC s components SMC Frontend SMC Server with all its services and the SMC Agents Avira SMC has an Internet connection to the Avira GmbH public servers and is able to download and install available SMC updates In order to perform Avira SMC updates you need an Internet connection and you have to open the necessary ports in your network firewall During installation of updates the connection to SMC Server will be interrupted and the SMC Frontend must be closed Apart from executing direct updates the Security Management Center supports automatic updates e viathe Internet Update Manager or e through scheduled update tasks see Creating a Server Update Task Page 42 if the automatic mode is inactive Avira Security Management Center Avira GmbH Configuration 5 6 1 Updating SMC Server and Frontend In order to perform update commands and tasks without using the Internet Update 4 Manager you have to disable the Automatic mode from the Server Configuration window Performing Direct Updates gt Right click Avira Security Management Center Frontend and select Update gt Select Server Execute for immediate server update _OR Select Update frontend L gt The following message appears for Server update Question Are vou sure vou want to update the Securi
25. a Security Management Center Frontend Software Repository AD Avira Antivir Server Windows EN Ed Avira Antivir Workstation windows 200 Po Security Environment Software E W Network neighborhood Setup ai Events N Reports FS Configurations LAMA User Management H Aa Internet Update Manager License File Version saa Package name Installer For this package version information For this package License For this package HEED KEY a Q Please note that this license file is used only for software re installation In order to extend the license for a certain product you have to load a license file using the Copy files function as described in Sharing License Files Page 74 Avira GmbH Avira Security Management Center 51 Operation Deleting a Software Pack We recommend that you do not delete the existing software packs because you may accidentally delete related files from the hard disk of the server gt Expand the Software Repository node L gt The stored software packs are displayed gt Right click the software pack and select Delete L gt The software will be deleted from the Avira SMC database 6 2 2 Installing and Uninstalling a Software Pack e E gt Please read the file README TXT in the main directory of Avira SMC The installation and uninstallation of software packs on computers in Security Environment using Avira SMC run
26. al Warning or Information Type only lists events of a selected type Product shows the events produced by a certain Avira product The products available for filtering are listed in the Filter Product menu String only displays the events containing a given string Avira Security Management Center Avira GmbH Operation Viewing and Filtering Events The Events node shows the events received by SMC Agent from the Avira products in the Security Environment for example events produced by virus scanning gt Click on Events L gt The Details panel will show all events in the Security Environment unfiltered gt If you click on a column header the data is sorted by that criterion e g Level or Time gt Right click Events gt Select Filter and then make the required filter settings L You will see the filtered data in the Details panel _OR Select Filter String to type the string for data filtering in the String filter window String filter Please supply the text to be filtered G o gt After writing the text click OK L gt The required data is displayed in the Details panel Deleting Events Avira GmbH As the list grows over time you may want to delete it to save space on your system gt Right click Events and select Delete all Avira Security Management Center 63 Operation 6 5 Performing Commands and Planning Tasks gt For every Avira produc
27. alling SMC Agent through SMC Frontend Windows 2000 XP Professional Vista UNIX gt tH 30 v Computers groups must be integrated into the Security Environment and the status must be light blue monitor red arrow gt In the console tree click on Security Environment and if necessary on the groups computers on which you want to install the SMC Agent L gt The computers or groups with the status icons will appear in the Details panel gt Right click the group and select Installation Avira SMC Agent Install 4 After filling in the username and password for the administrator account you will see the Installation window gt Click OK 4 SMC Agent will be installed on the required computers and groups gt If necessary restart the client computer gt Start the SMC Frontend see Starting SMC Frontend and Connecting to SMC Server Page 15 gt Check that all computers and groups have the SMC Agent status True in the Details panel of the Security Environment Avira Security Management Center Avira GmbH Configuration 5 4 2 Installing SMC Agent Manually Win XP Home Edition optional Windows 2000 XP Professional e Avira GmbH To install SMC Agent on Windows XP Home Edition you need the file AntiVir_Security_Management_Center_Agent_en exe You can find it on the CD ROM or on the local directory where you unpacked the zip archive see Performing Installation Page 12 v Computers groups must
28. anagement Center Avira GmbH Product Information 2 Product Information Avira Security Management Center Avira SMC is used for remote installation and management of Avira products via the network Windows Windows Serial SMC Server Frontend tepo Update Manager Administrator PC Windows UNIX Laptops Windows UNIX Workstation Windows UNIX Server Components Avira SMC consists of three components and Services SMC Server which runs on a central network server with three services Server Event Manager Internet Update Manager and two integrated databases for storing Avira products and for events management The SMC Agent client service which runs on the network computers and makes the connection between the main application SMC Server and the Avira products on the computers The SMC Frontend graphical user interface which can run on the administrator s computer and manages the services and components of Avira SMC Avira GmbH Avira Security Management Center 7 Product Information Dek Functions The main application SMC Server comprises three services with different tasks that communicate with each other through an SSL encrypted TCP IP connection The Server service manages information on e the c
29. ands if necessary such as special virus definitions special virus removers license files etc Avira Security Management Center Avira GmbH 2 2 Features Product Information Avira SMC can manage and monitor all computers in the specified Security Environment of the company s network Windows and Linux desktops and servers Consequently the computers are integrated into the Security Environment under a customized tree structure arranged in hierarchical groups The most important features of Avira SMC are Configuring a secure network environment Graphical user interface for configuration and operation of Avira SMC snap in for Microsoft Management Console Silent setup of SMC Agents over the network Remote installation configuration and uninstallation of the Avira security software on all network computers Central storage of Avira products for network installation User management for adding and monitoring users and access rights on computers or groups Backup for server files SSL encrypted communication protocol Support for computers with dynamically allocated IP addresses DHCP Operating Avira security products over the network Central management for product specific actions scan update through configurable commands and tasks Sharing files licenses and running programs remotely from the SMC Server s share directory Saving of pending tasks installation configuration commands for offline comput
30. ation 3 2 2 Installing SMC Frontend v You need administrator access to the server v The ports required by SMC Server and SMC Frontend must be opened in the firewall if necessary and they must not be used by other applications 7000 7001 7020 7021 7030 7050 7051 7100 gt Unzip the zip archive from the Avira CD ROM or the local directory and double click the self extracting file AntiVir_Security_Management_Center_Frontend_en exe 4 A dialog window appears to unzip installation files and start setup gt Click Setup L gt The installation files are unzipped The InstallShield Wizard begins gt Click Next L gt The License Agreement window appears gt Activate the I accept option and click Next The install path window appears gt Change the path for installation if necessary and click Next L gt The dialog window for completing installation appears gt Click Install L SMC Frontend is installed gt Click Finish 4 In the Windows taskbar the program group Avira Avira Security Management Center will appear with the Management Center Frontend entry Avira GmbH Avira Security Management Center 13 Installation 14 Avira Security Management Center Avira GmbH Avira SMC Frontend 4 Avira SMC Frontend You can manage the services and components of Avira SMC using the SMC Frontend graphical user interface which has been developed as an MMC snap in a The MMC appearance structure
31. ation appears where parameters can be set see Product specific Configuration Panels Page 84 Avira Security Management Center Avira GmbH Operation v Computers groups must be integrated into the Security Environment and the status must be green monitor green arrow gt Right click the computer group on which you want to install the software gt Select Installation software name Install L A window is displayed Installation Setup Configuration gt Set the configuration of the Avira product and click OK L gt The SMC Agent installs the software pack Program specific dialogs and messages may appear The options are similar to those in the installation dialogs of every Avira product but they are displayed in another form in SMC gt In the console tree click on the computer or group on which the installation has been made L gt The Details panel will display further information on the installed Avira products on the computer Uninstalling a Software Pack H v Computers groups must be integrated into the Security Environment and the status must be green monitor green arrow gt Right click on the computer or group which contains the software you want to remove gt In the context menu select Installation software name Uninstall gt Click Yes L gt The software pack is uninstalled The entries of this pack will be deleted from the computer details in the Details panel 6 2 3 Changing the Config
32. be integrated into the Security Environment and the status must be light blue monitor red arrow gt Copy the file AntiVir_Security_Management_Center_Agent_en exe to the local computer on which you want to install SMC Agent gt Double click on the file 4 A window for unzipping and installation is displayed gt Click Setup L gt The installation file is unzipped InstallShield Wizard appears gt Click Next L gt You will see the License Agreement gt Select I accept and click Next L gt The next window asks for SMC Server data gt Enter the data and click Next 4 The following window contains SMC Agent configuration data gt Enter the data for the local computer and click Next L The window for Path selection appears gt If necessary select another path for the installation and click Next L gt You will see the Ready to install window gt Click Install 4 The SMC Agent will be installed and then the final window appears gt Click Finished 4 SMC Agent is locally installed gt Restart the computer gt Start the SMC Frontend on the SMC Server see Starting SMC Frontend and Connecting to SMC Server Page 15 Avira Security Management Center 31 Configuration J L Computers groups are now integrated into the Security Environment and the gt status icon is green monitor green arrow SMC Agent status is Yes 5 4 3 Silent Agent Setup on Windows 32 If you prefer using a Windows logon script to i
33. ction command or scheduled task You can update the products installed on computers in the Security Environment using remote update commands and also regularly with a scheduled task According to the configuration options for the updating routine of each Avira product you can update Avira products installed on computers in the Security Environment via the Internet or via your Intranet These updates are performed by each computer individually The products in the Software Repository are not updated in this way gt Please read and follow the updating procedures described in Avira product manuals before performing updates via Avira SMC When updating the Avira products stored in the Software Repository the products installed on the Security Environment computers are not updated Avira Security Management Center 77 Updating Avira Products 7 1 Using the Internet Update Manager The Internet Update Manager service is part of SMC Server s installation and its role is to keep all Avira products over the entire enterprise up to date The IUM comes preconfigured along with SMC Server and it does not need any user interaction It also brings the advantage of deploying over the network the updated files so that the client computers do not need to access the Internet The Internet Update Manager mirrors the following files Cs SMC Agent update files SMC Server update files SMC Frontend update files SMC Software Repository fi
34. e following three options Import computer list e From network neighborhood e From Active Directory To import a computer list gt Create the Computers List in a text editor and save it on your system You can give any name to the file txt The list has the following structure Group Name IP Marketing Computer O01 192 168 146 1 Groundfloor Reception PC Reception Group Name of the group in the Security Environment e g Marketing eName Display name of the computer in the Security Environment IP IP address or network name of the computer gt Right click on Security Environment and select Import Import computer list gt Type the path to the file ComputersList txt and click Open L gt The Computers List is imported The computer names appear in the Security Environment To import the computers from your Network neighborhood gt Right click on Security Environment and select Import From network neighborhood L gt The computers list from the neighborhood is imported in the New computers group To import the computers from active directory gt Right click on Security Environment and select Import From active directory L gt The ADS update window asks the method you want to apply when importing the group ADS update How do vou want to represent vour Active Directory in the SME g Create groups based on the computer DNS names Create groups based on organizational units C Ig
35. e ees 78 7 2 Updating Packs in the Software RepOsitoOry eescceeeseeceesnceceeeececeseeeeesneeeeesaeeseeeeeens 80 Ta Updating Aviva Products inposa E E E oan odiatass 81 Chapter 8 Troubleshooting cccccccccccccccccccccccccscscscscerere Oe 8 1 Prerequisites for communication between SMG Acents anid IMC Serye iinn ail dccteataniy O 82 8 2 Backup SMC Server PIles cs ccasndasssesccnecsanocasuesessaasaseede tesanenu seen sasaetautsnaemebeadacsuaietdettatecgad 82 8 3 MMC Error when Installing SMC Agent isnie ei 83 OA Software Pack IDEs mierina N E T E 83 Chapter 9 Products Supported by Avira SMC sccececeeeeee 84 OL SUP POLted Avira Produ onurei ssl cilen oc nevse ria T nasa Uiseiubentecnsigreases 84 9 2 Product specific Configuration Panels eesececesscecsseceeeseeecessececesseeeseseeeceneaeees 84 Chapter 10 Service sscssssesesscusdscccsenevesonccisciderassasecedunsavegesesspeasessoaenas OO ANTS WD Ole Sets Sane ees ee cee acct E dunes meaten aaa E seen selene eae 85 10 2 Online SHOP sea seseedaatecsstashosssera ssauenete Lose ialescore esd hca tuseex nse taabeteteen hanuawiceee mine esate 86 TOSC ONTA statis ets ccint cca watched tel aie E states oanla pede E mons ddd ligsemteeseeeu mote lt 86 Avira GmbH Avira Security Management Center About this Manual 1 About this Manual In this Chapter you will find an overview of the structure and contents of this manual e Structure of the Manual
36. e optimized for the current network We recommend that you change them only if absolutely necessary and with extreme caution Avira SMC errors Changes in settings may cause functional errors in Avira SMC gt Please contact our support before changing any settings You can configure the services in the Configuration windows of every service as described below 5 5 1 Changing the Configuration of Services Changing SMC Agent Configuration q v Computers groups must be integrated into the Security Environment and the gt status must be green monitor green arrow gt Right click the computer group and select Configuration Avira SMC Agent Configure L gt The Configuration window appears gt Make the changes you need in the configuration tabs If you want to immediately apply the new settings to the computer group gt Click Send now L gt The new configuration is applied to the computer group If you need to apply this configuration to the respective computer group later gt Click Send later L gt The new configuration will be saved locally You will be able to apply it to the chosen computer group at the required time Changing the Configuration for SMC components Server Event Manager Internet Update Manager Alert Manager J v Computers groups must be integrated into the Security Environment and the status must be green monitor green arrow gt Click on Configuration in the console tree
37. ect Report Type appears gt Here you can edit the time frame and click Next L gt The Configure Report window appears gt You can edit the Name and Scheduler settings and click Finish L gt The changes are saved The modified report template is displayed in the Reports Details panel Listing Reports You can view SMC Agent reports as tables or as HTML pages gt Expand the Reports node in the console tree Avira GmbH Avira Security Management Center 71 Operation L gt The Details panel displays the existing report templates gt Right click on a report template in the Details panel L gt You will see the reports created with beginning and end date time gt Right click on the required report in the console tree and select List or HTML L gt The report is listed as the outcome of the Reports node Printing Reports Avira SMC structures the reports as HTML pages using an HTML editor provided with your operating system e g Microsoft Word or Microsoft Internet Explorer gt Select a report in the HTML view as in the above section gt Right click the report and select Print L gt The report is opened in the HTML editor gt Use the print command of the editor 6 7 Sharing Files Licenses Programs in the Security Environment You can only share certain programs signed by Avira between computers in the Security Environment Avira SMC offers two ways of sharing and running files or executable programs certi
38. ed above for Planning Agent based Tasks Page 65 until the window for Creating a task appears Create a Task Please supply the task name scan_serverbased Execute task C One time M Server based Hourly C Weekly f Monthly Every hours ces gt Type a name for the task and select the frequency gt Activate the option Server based gt Then continue the procedure as described for Planning Agent based Tasks Page 65 Avira GmbH Avira Security Management Center 67 Operation Displaying Tasks or Pending Operations The planned tasks are listed in the Details panel of the computer group on which they are scheduled to run gt Right click the computer group and select Tasks or Pending operations L You will see the tasks listed in the Details panel with more information see Tasks View Page 59 Displaying Tasks for Software Packs or for SMC Server Scheduled tasks for updating SMC Server components or software packs appear in the Events node of Avira Security Management Center Frontend gt Right click Avira Security Management Center Frontend and select Update Show tasks L gt The tasks appear in the Details panel G3 Avira Security Management Center DER File Action View Window Help am BB e do Ea Avira Security Management Center Status m 7A Avira Security eS LB Center Frontend W antivir Windows Wo Server Task Daily 9 22 2006 aa T antivir Windows Woo Server Tas
39. endavd EO Od OVErVIEW ariens eras ci EN nc niau dense Dscadi sss ceuesemmi T AE 49 6 2 Manaoing the Software PACK Site tua ces nienest esiatisnsls dent gunn th E 50 6 2 1 Adding and Deleting a Software Pack eeeeceesssccesseceesececesenceceaceeeseeeeneaeeeensaes 50 6 2 2 Installing and Uninstalling a Software Pack 20 0 eeeeeesscecssneeeeeneceesaeeceseeeeeesaeees 52 6 2 3 Changing the Configuration of an Avira Product cceescccesseceeesteeeeeneeeeeeaeeeeeaes 53 6 3 Displaying Information about a Computer or GrOup eesceeesseceeeneeeeeeneeeeeeeeceeeneees 59 6 3 1 Displaying Information about a Node Computet s ssssesssesssesessesssersssrssersserssss 55 6 3 2 Displaying Information in the Details panel 00 eee eee seecesneceeeneeeeeeneeeeeeneeeesaes 56 6 4 VIEWING EVENS miir enaena E S T A NE A dea taednate eens 62 6 5 Performing Commands and Planning Tasks 000 0 eeeceeeenecessececeeseceeeseeeeseaeesseaeeeens 64 G0 Creating and Listine Reports oieri A E T A nacersaant 69 Avira GmbH Avira Security Management Center 6 7 Sharing Files Licenses Programs in the Security Environment 72 O20 PAT GINS EKOT S acters sac cust coed trays todas yovsntanennchaedenuaiss TE S 75 OO MeV TOWING OCT LES anain gaa vecte sl EE E R E O ETU 75 6 0 2 Resetting the Error Statusuri o O E A A 76 Chapter 7 Updating Avira Products ccccccccccscccccccccccscsceee LL 7 1 Using the Internet Update Manager icascu asic Mele
40. ers Updating Avira software over the network Central automatic updates of the supported software packs and of Avira SMC components using the Internet Update Manager Product status monitoring Central update command for installed Avira products via Internet Update Manager or in a schedule Update test mode before committing the updates to the release repository Monitoring the activity of Avira products over the network Avira GmbH Alert manager to send network warnings and email messages in the case of a certain event Configurable reports for Avira network products Central view for all events and reports issued by Avira products via the network Avira Security Management Center 9 Product Information 2 3 Licensing Evaluation Mode The licensing process consists of two steps acquiring the license and activating it after you install Avira SMC Usually you receive an SMC license file by email when you buy Avira products and purchase Avira SMC When installing SMC Agents on network computers the license is checked for example if you have a license for 500 Clients you can add up to 500 computers in the Security Environment You will perform the licensing after installing Avira SMC see Licensing Avira SMC Page 17 If the product is not licensed a warning appears every time you start SMC Frontend reminding you that Avira SMC runs for 30 days in evaluation mode You can add a maximum of 100 computers in
41. etwork interface fiozin3 Frontend port synchron ro00Ct Frontend port asynchron For Event Manager port foo o ooo Agent port foo ooo Create SMC Agent network share Network share name SMC Ager M Internet Update Manager Server port synchron 7050 Server port asynchron 7051 Http server port eo Http server test port 71 00 i Cancel If you install the SMC Frontend on a computer outside the network you must ensure that the ports 7000 and 7001 are open in the firewall for communication with the SMC Server If you use dynamic IP addresses in the network DHCP we recommend that you enter the host name of the server instead of the actual IP addresses Installation Steps Avira GmbH You will perform the following installation steps 1 SMC Server installation 2 SMC Frontend installation After carrying out these steps you will configure the SMC add computers into the Security Environment install and manage SMC Agents and Avira products over the network as described in the following Chapters Avira Security Management Center 11 Installation 3 2 Performing Installation 3 2 1 Installing SMC Server v You need administrator access to the server v The ports required by SMC Server must be opened in the firewall if necessary and they must not be used by other applications 7000 7001 7020 7021 7030 7050 7051 7100 gt Place the Avira CD ROM in t
42. fied by Avira remotely on all computers in the Security Environment You can share any file or program possibly configured with start parameters and commands between computers or groups such as special virus removers license files etc and run them immediately if necessary You can remotely configure SMC Agents to run programs on other computers Or you can schedule these tasks see also Planning Agent based Tasks Page 65 When shared the files are copied to the installation directory of Avira products that you selected lt smc server gt C Program Files Avira Security Management Center Agent This directory will be the root for this kind of actions in Avira SMC You can also create subdirectories e g New VDF files so that you can find your files more quickly In order for the program to be opened remotely it must be placed in the SMC Agent installation directory lt smc server gt C Program Files Avira Security Management Center Agent 72 Avira Security Management Center Avira GmbH Operation If you want to use this function more often a standard directory is recommended for the copied files For example Shared Files Data loss in the event of improper program configuration When sharing executable files gt please read and observe all instructions for programs commands and parameters given in the documentation before sharing and running Avira SMC programs If the result of a program
43. g SMC components product name and Update last update time When running in test mode see Internet Update Manager Manager Configuration Page 38 the Internet Update Manager has two nodes Approved files and Test files Avira GmbH Avira Security Management Center 21 Avira SMC Frontend 22 Avira Security Management Center Avira GmbH Configuration 5 Configuration 5 1 Overview You will configure the main application SMC Server and its services using the SMC Frontend graphical user interface The following steps are recommended after the initial installation e Configuring Network and SMC Server Connections Page 24 Setting the Security Environment Page 25 Installing SMC Agents in the Security Environment Page 29 You can make settings for SMC Server services if required e Configuring Avira SMC Page 35 In addition you can easily update Avira SMC via the Internet when updates are available e Updating Avira SMC Page 40 e Creating a Server Update Task Page 42 e Displaying and Changing Update Tasks for SMC Server Page 42 You can set the defined access rights for the SMC users in the User Management according to your IT administration requirements e User Management Page 43 Starting SMC Frontend Avira GmbH gt See the procedure described in Starting SMC Frontend and Connecting to SMC Server Page 15 Avira Security Management Center 23 Configuration 5 2 Configuring Network and
44. gt Go to the Console tree and expand the Network Neighborhood node and then to the node corresponding to your network for example Microsoft Windows network L You will see the connected computers in the Details panel gt Drag and drop the computer group from Network Neighborhood to Security Environment _OR Right click on a group or sub group in the Security Environment and select New Computer L You will see the Add new computer window gt Type the Display name for the computer to be displayed in the Security Environment as well as the Hostname IP and click OK L Now the added computer will appear in the console tree in its group under Security Environment FromtheNew There may be computers with installed SMC Agents that have not yet been added Computernode 9 the Security Environment such as laptops or computers on which the SMC Agent has been manually installed These will automatically signal to the SMC Server when connected to the network gt In the Security Environment click on New Computer L You will see the new computers available with installed SMC Agents gt Add the required computer to the Security Environment as described above Avira GmbH Avira Security Management Center 27 Configuration Importing Computers in the Security Environment You can also import a list of computers into the Security Environment using the Import option from the context menu of the Security Environment It offers th
45. haring recommended Vv The SMC Server must have access to the client s hidden drive C lt client s IP address gt c v To ease the installation of SMC Agents over the network you should use an administrative user account common to all computers 8 2 Backup SMC Server Files gt To keep a backup for SMC Server right click the Avira SMC Frontend node and select Backup server files L An explorer window will allow you to navigate on your server and to select a name and a location for the backup archive as zip file L gt A message appears at the end of the backup process telling you how to use the archive if necessary Information All relevant server files were backed up To restore these Files please stop all SME services fall services starting with Avira Security Management Center d then extract all files From the backup archive overwriting existing files Then please restart all services 82 Avira Security Management Center Avira GmbH Troubleshooting 8 3 MMC Error when Installing SMC Agent Cause The option Use simple file sharing Recommended is activated in the Windows menu Control Panel Folder Options View Advanced Settings This option sets the flag Force Guest to value 1 Thus no administrator right is possible any more and the SMC Agent cannot be installed Solution Remove the check symbol to deactivate the option 8 4 Software Pack IDs If the Frontend displays the message Miss
46. he CD drive and click on the CD ROM icon _OR Download the current version of Avira SMC as a zip archive from the Avira website http www avira com and unzip it to a local directory gt Unzip the zip archive from the Avira CD ROM or the local directory and double click the self extracting file AntiVir_Security_Management_Center_Server_en exe 4 A dialog window appears to unzip installation files and start setup gt Click Install L gt The installation files are unzipped The InstallShield Wizard begins gt Click Next L gt The License Agreement window appears gt Activate the I accept option and click Next L The install path window appears gt Change the path for installation if necessary and click Next L gt You will see the Configuration window for IP address and server ports gt Set the Network interface if necessary and confirm with Next L gt A window for entering the user data appears gt Enter the Username of the administrator account and the Password for operating on this computer and click Next L gt The program is ready to be installed gt Click Install L gt The main application SMC Server the services and database will be installed The dialog window for completing installation appears gt Click Finish L SMC Server is installed The Server Event Manager and Internet Update Manager services start on the server 12 Avira Security Management Center Avira GmbH Install
47. hierarchy with certain access rights This helps the administrators to effectively organize the monitoring of the Security Environment in the case of divided IT tasks for example or for vacation replacements Certain SMC users will be able to connect to the server to view events or reports but they will not be allowed to change relevant security settings Adding New Users gt Right click on the User Management node and select Create new user L The New user window appears Hew user General Permissions User name Complete name Description Email address Account is deactivated gt Type the user name complete name and optionally a description and email address gt If you do not want the account to be active yet check the option Account is deactivated gt Configure the user rights in the Permissions tab gt Click OK to save the settings Avira GmbH Avira Security Management Center 43 Configuration L The new user appears in the Details panel Avira Security Management Center Seles ZI File Action View Window Help ele gt do i ave Security Management Certe Desertion El za Avira Security Management Center Frontend 3 Administrator E S Software Repository 3 tester 1 E mie Security Environment Hgh group 1 test2 Avira SMC Agent HR Network neighborhood W Events NY Reports Configurations A General ARP Server AP Event Manager ae Internet Update Manager AS Alert Ma
48. iguration window which has two tabs as described below Configuration General Settings Fules settings Email Notification Email Address Network Notification Computer Mame Heset Cancel In this tab you enter the addresses for Email Notification and Network Notification via Netsend The specific types of message and event will then be set in the Rules Settings tab Email address of the recipient for example the administrator or the collective address for system administration so that more team members receive the message The name of the computer on which the message should appear for example the network administrator s computer Avira Security Management Center 39 Configuration 5 6 40 Rules Settings Multiple of Event Level Configuration General Settings Aules settings Rule 1 Enable Multiple oF Event Level Event Type Notification Rule 2 Enable Multiple of ye Reset Cancel In this tab you can configure enable up to ten rules for messages The following options are available The number of events necessary for a message to be sent The message will be sent if any level of event is met All including Information or for a certain level Critical Warning Event Type The event type is set for all software and cannot be configured Notification The message is sent to an email address Email or to a computer via Netsend Network or both All Updating
49. ing installation configuration or uninstallation of software packs or during Avira product actions on computers in the Security Environment or when executing tasks and commands Avira SMC can display the logfiles of Avira products and those of the SMC services in the SMC Frontend Errors always occur at computer level therefore the nodes cannot produce errors because they do not represent physical networks You can view the errors for every group or computer Avira Security Management Center Z File Action view Window Help E am 2 Avira Security Management Center Error message ZA Avira Security Management Center Frontend Avira SMC Agent Error Remote installation Failed Please veri i Software Repository Security Environment dig group 1 B testi 5 server 5 test2 3 lt tech BF Network neighborhood W1 Events u Reports Configurations Wi User Management A Internet Update Manager Created 02 ug 07 11 06 21 The name of the computer on which the error occurred The name of the product that signaled the error The status of the error The contents of the error message The date and time of the event Avira Security Management Center 61 Operation 6 4 Events Node Viewing Events Avira Security Management Center Every Avira product triggers specific events which are collected by Avira SMC and displayed by SMC Frontend First the SMC Agent collects the events
50. ing software package with ID it means that SMC has detected an Avira product on the client computer which is not integrated in the Software Repository or it has an outdated version The software IDs are the following 30 31 51 71 91 111 121 200 201 Avira GmbH SMC Agent AntiVir Windows Server German AntiVir Windows Server English UNIX Server UNIX Workstation UNIX MailGate UNIX WebGate UNIX Updater for SMC AntiVir Windows Workstation German AntiVir Windows Workstation English Avira Security Management Center 83 Products Supported by Avira SMC 9 Products Supported by Avira SMC 9 1 Supported Avira Products Avira Security Management Center currently supports the following Avira products which must be purchased separately For further details please visit our website http www avira com e Avira SmallBusiness Suite e Avira AntiVir Windows Workstation AntiVir Guard On Access Scanner AntiVir MailGuard e Avira AntiVir Windows Server 2000 2003 e Avira AntiVir UNIX Server Linux e Avira AntiVir UNIX Workstation Linux e Avira AntiVir UNIX MailGate Linux e Avira AntiVir UNIX WebGate Linux 9 2 Product specific Configuration Panels Avira SMC manages Avira products as software packs When installing and configuring a software pack on a computer in the Security Environment a product specific configuration panel appears The settings available in this window are almost similar to the configurati
51. ired groups or computers see SMC Agent Configuration Page 36 Prerequisites for communication between SMC Agents and SMC Server v If there is a firewall installed on a client computer the following ports TCP have to be open 7000 7001 7010 7020 7021 7030 Furthermore ICMP requests and ping must be allowed v The Guest account must be deactivated v The Simple file sharing should be deactivated in Windows Explorer Tools Folder Options View Use simple file sharing recommended v The SMC Server must have access to the clients hidden drive C lt client s IP address c v To ease the installation of SMC Agents over the network you should use an administrative user account common to all computers Avira GmbH Avira Security Management Center 29 Configuration Installation Procedures According to the operating system the SMC Agent has different installation procedures e Remote installation through SMC Frontend Installing SMC Agent through SMC Frontend Windows 2000 XP Professional Vista UNIX Page 30 optional Manual installation with setup file Installing SMC Agent Manually Win XP Home Edition optional Windows 2000 XP Professional Page 31 optional Silent Agent setup on Windows using a logon script Silent Agent Setup on Windows Page 32 optional UNIX manual installation with setup file Installing SMC Agent Manually optional for UNIX Systems Page 33 5 4 1 Inst
52. ironment E Hg Security Environment W Network neighborhood m Network neighborhood ad Events ai Events i J Reports W Reports ep F Configurations Configurati i gurations ap Ganeral VA User Management BP Server internet Update Manager AC Event Manager AP Internet Update Manager AP alert Manager AM User Management FH gA Internet Update Manager Error If an error message appears No license gt Perform the licensing process if necessary see below and retry to login _OR Retry to login using the correct password 4 2 Licensing Avira SMC v The main application SMC Server and the SMC Frontend graphical user interface are installed see Installation Page 11 v License file is available saved locally gt Start the SMC Frontend and connect to the SMC Server see Starting SMC Frontend and Connecting to SMC Server Page 15 L gt The MMC with the Avira SMC snap in will appear and you will see the panel named Avira Security Management Center in the console root gt Right click on Avira Security Management Center Frontend and select License Avira GmbH Avira Security Management Center 17 Avira SMC Frontend L gt The license window appears displaying the Invalid entry marked in red in the status field License LICENSE User OK Name Invalid license x m Cancel Company Invalid license E Mail Invalid license Dates License begin Expiration Issue
53. is off or not connected to the network or no access is possible to the SMC Agent The task is executed as soon as the computer is available in the Security Environment ws Avira SMC tries to establish a connection or is running a command Computer or group error Computer group warning or hint amp Agent installed on the computer fan Software pack in Software Repository no license available Software pack in Software Repository license available Software pack installed on the computer You should check product status A TE a Creating Virtual Groups gt Right click Security Environment in the console tree and select New Group L You will see the Create new group window gt Type the group name and click OK L gt The new group will appear in the console tree under the Security Environment node 26 Avira Security Management Center Avira GmbH Configuration Displaying Computer Names or IP Addresses gt Right click Network Neighborhood in the console tree and select Display IP Addresses L gt The option is checked in the context menu the computers list shows the IP addresses L If your action deactivates the option in the context menu the list only shows the names of the computers Adding Computers to Virtual Groups From the Network The computers list contains computer names or IP addresses depending on the Netenpemeod display settings you make in Network Neighborhood
54. k Daily 9 22 2006 A dig Pe i W Server Update Server Task One Time gf21 2006 He server tech HR Network neighborhood jal Events AQ Reports E9 Configurations AY General ae Server ae Event Manager ae Internet Update Manager A Alert Manager AM User Management aa Internet Update Manager Nok yet executed Nok yet executed Executed successfully Name Name of the tasks Task type Server task the tasks for software packs and for SMC Server are always SMC based Period The selected task frequency Start The first start time Status Information on task performance 68 Avira Security Management Center Avira GmbH Operation 6 6 Creating and Listing Reports Reports Node Avira GmbH You can create reports on single computers groups in the Security Environment using SMC Agent First you should create a report template for a certain report type Avira SMC supports all report types accepted by the Avira products installed in the Security Environment Managed Products Installed VDF version Installed engine version Installed VDF and engine version Found malware Found file malware Found email malware Top 10 malware Top 10 infected files Top 10 infected computers Top 10 infected users License information You can find more details of report types in the Avira product documentation gt Please read and observe all given instructions concerning report types before you create and schedule
55. lassic Support enables you to contact expert partners at any time even after business hours in the event of an emergency When virus alerts occur you will receive an SMS on your cellphone Before you contact our Hotline we recommend that you visit our user forum at http forum antivir de Your questions may already have been answered for another user and posted on the forum Support via email can be obtained at http www avira com Avira Security Management Center 85 Service 10 2 Online Shop Would you like to buy our products by mouse click You can visit Avira Online Shop at http www avira com and buy upgrade or extend Avira licenses quickly and safely The Online Shop guides you step by step through the order menu A multi lingual Customer Care Center explains the order process payment transactions and delivery Resellers can order by invoice and use a reseller panel 10 3 Contact 86 Address Internet Avira GmbH Lindauer Strasse 21 D 88069 Tettnang Germany You can find further information on us and our products by visiting http www avira com Avira Security Management Center Avira GmbH Avira GmbH Avira Security Management Center Service 87 AVIRA WWW aVIr Avira GmbH 5 Lindauer Str 21 88069 Tettnang Germany Telephone 49 0 7542 500 0 Fax 49 0 7542 525 10 Internet http www avira com Avira GmbH All rights reserved This manual was created
56. les product packs Product binaries of all Avira products Avira Security Management Center Seles File Action View Window Help ex Avira Security Management Center WA Avira Security Management Center Frontend gt Avira Security Management Center Agent Not available H j Software Repository To Avira Security Management Center Frontend O2 4ug 07 11 13 59 ee Security Environment B Network neighborhood ail Events NM Reports F5 Configurations AM User Management Internet Update Manager Y Avira Security Management Center Agent Avira Security Management Center Frontend Avira Security Management Center Server Avira Antivir workstation Windows 2000 P Vista EM i Y Avira Antivir Workstation UMI i Y Avira Antivir Server Windows EN Fo Avira Security Management Center Server Not available W Avira Antivir Workstation Windows 2000 XP Not available To Avira Antivir Workstation UMTS Not available TS Avira Antivir Server Windows EN 02 Aug 07 12 21 01 Basic IUM s options are right click menu F Status Retrieving status information about all the mirrored products Update now carrying out update commands Schedule Updates Scheduling periodical update tasks Cancel update Stops an update in progress Freeze current files Update tasks can not be performed on these files The Internet Update Manager logs update events and sends email update notifications about errors warnings or
57. menu settings Action Views in the menu bar or Views in the context menu or using the toolbar the following information is displayed for every computer Avira Security Management Center Avira GmbH Avira SMC Frontend e Product status Displays products names and status icons state and details e Product version Displays products names and version numbers e Error messages Displays errors issued by Avira products on a computer with details of product name error status and message e Events Displays the events reported by Avira products on the computer e Tasks Displays the scheduled tasks that Avira products regularly perform on the computer e gt Pending operations Displays the scheduled tasks for offline computers which will be performed when the clients are back online available Events Further details of the reported events The events list can be filtered so that specific lists of events can be viewed for example by critical level or virus file type Reports Information on report templates and the reports already created Configurations This node will not show information in the Details panel A click on the node will open the corresponding Configuration window see Configuring Avira SMC Page 35 User More information on users name real name description email address and last Management login date to the SMC Frontend Internet Update status of all software packs includin
58. missions Access permissions CJ Display network neighborhood Display reports Q Modify delete reports CT Manage users Display events C Delete events C Display software packages L change login password CJ Configure Shc CJ Configure IUM gt Select or deactivate the rights of the user and confirm with OK Delete user gt Right click a user icon in User Management and select Delete gt Answer Yes to the inquiry L The user is deleted Avira GmbH Avira Security Management Center 45 Configuration Configuring User Rights in Virtual Groups You can set access and rights to virtual groups or to computers in the Security Environment for all users These rights are assigned in cascading form and inherited downwards in the hierarchy of the virtual groups Consequently you can set the authorized users for every node and establish their access rights or just let them inherit the rights from the nodes above The following rights are available for every group or user e browse e create delete groups e add delete computers e deploy uninstall configure agents e install uninstall configure products e send commands e manage server tasks e generate reports e manage group permissions e receive product status emails gt Right click the node of a computer or virtual group in the Security Environment and select User permissions L The User permissions window appears MS User permissions Admi
59. n the computer group and select Create report L gt The following window appears Select Report type Available Report types Gefundene Malware gefundene Email Maliware Top 10 Malware Top 10 infizierte Dateien Top 10 infizierte Rechner Top 10 infizierte Benutzer Lizenzinformation Report ber die gefundene Malware auf den verwalbeten Rechnern in der gewhlten Gruppe Timeframe C One day One quarter C One year C One month C Specific Last i coc _ gt Select the report type and time interval for the report and click Next Avira Security Management Center Avira GmbH Operation L gt The Configure Report window appears Configure report Name detected malware Scheduler Startdate 02 Aug 07 Starttime 12 31 52 PM C Daily weekly C Monthly lt Back Cancel gt Enter a name for the report template If you want to run the report regularly gt Select the option Schedule report enter a start date and time and the report frequency gt Click Finish L gt The report template is created The report is either run immediately or scheduled periodically and is displayed in the Reports node Editing Report Templates You cannot change the selected report type in the template Ifyou want the report to be of a different type you must create a new template gt Right click on a report template in Reports and select Properties L gt The window Sel
60. nager 7 User Management I a Internet Update Manager Configure User Account The following settings are available for every user account e password type the login password of the user to Avira SMC e properties enter user name complete name description and email address e permissions establish the access rights to Avira SMC All users can see the Security Environment You can set the following rights for every user e display Network neighborhood e display reports e modify delete reports e manage users e display events e delete events e display software packages e change login password e configure SMC configure IUM Set password gt Right click a user icon in User Management and select Set password L The Password window appears gt Type the password confirm it and click OK L The access to the user account is now password protected Configure Right click a user icon in User Management and select Properties properties and rights 44 Avira Security Management Center Avira GmbH Configuration L The window Properties of Name appears Properties of tester General Permissions User name tester Complete name John Smith Description Qa Assistant Email address Jjohn smith company com Account is deactivated gt Make the changes to the user properties gt Click on the Permissions tab L gt The tab opens Properties of tester General Per
61. nistrator Permissions Browse C create groups Q Delete groups g Create computers Delete computers Deploy agents L Uninstall agents Configure agents Install products Uninstall products Configure products Send commands g Manage server tasks Generate reports Cl Manage group permissions J Receive product status E Mail Use parent setting gt Select a user and configure the rights in the Permissions area 46 Avira Security Management Center The rights for the Administrator user cannot be modified Avira GmbH Configuration Manage users You can configure the users and their rights for every node When settings are inherited from superior nodes parts of the window are gray inactive gt If necessary deactivate the option Use parent settings gt Click on Manage users L The Users window appears Users Available users Selected users Everyone Administrator gt In the Available users area select the users that should have access to the node and confirm with Add _OR Select the users that should not have access to the node and confirm with Re move L gt The users are added removed in the Selected users area Use Parent gt In order to inherit the settings from its superior node select the option Use Settings i parent settings L gt The settings for users and rights are inherited Avira GmbH Avira Security Management Center 47 Configuration 48 Avira Securit
62. nore ADS hierarchy Cancel gt Select the desired method L gt The computers list from the ADS is imported according to your choice 28 Avira Security Management Center Avira GmbH Configuration Renaming Virtual Groups gt Right click a group and select Rename L The name field appears gt Edit the name field and click somewhere near it L The new name is saved and displayed Deleting Virtual Groups Computers gt If you are sure there are no Avira products installed on those computers right click the group or the computer and select Delete L gt The group computer will be deleted from the Security Environment 5 4 Installing SMC Agents in the Security Environment To install SMC Agents in the Security Environment you require administrator rights on all computers Please make sure you keep all SMC components and Avira products up to date in order to ensure effective communication between them over the Security Environment Avira SMC can only monitor computers on which SMC Agent has been installed You have to install SMC Agent for the entire Security Environment immediately after installing Avira SMC If you will later add new groups or computers to the system you will be able to perform specific installation of SMC Agents If necessary you can configure the SMC Agent for the whole system or just for certain groups or computers after installation and assign the new configuration to the requ
63. nstall SMC Agents instead of the interactive remote installation feature in SMC Frontend you can execute an install script via file share Agents will be installed without any further user interaction v Make sure the client computers have access to the shared directory where SMC Server keeps the SMC Agent setup file default C Program Files Avira Avira Security Management Center Server Agent installagent bat gt Integrate the batch file in a logon script to call the Agent installation in silent mode or use the following command setup exe serverip servercomputer serverport 7000 evmgrip servercomputer evmgrport 7010 upmgrip servercomputer upmgrport 7020 agentip 0 0 0 0 agentport 7030 Notes The parameters must be separated by a single space If there are errors in the syntax the interactive setup will start instead of the silent one e agentip 0 0 0 0 should be the computer s host name as specified in SMC Frontend But since there appears to be a problem in case of logon scripts you may use the any IP here The Agent will then get the computer name from the operating system e servercomputer is the IP or name of the computer with SMC installed e Ifyou changed the default communication ports in SMC s configuration please specify them accordingly Ifyou installed the Agent on computers outside the Security Environment they will be added in the New computers group Avira Security Management Cente
64. ntivir Server Windows EMY Avira Security Manageme gt Select a filter 4 The logfile is filtered and listed in the window 6 8 2 Resetting the Error Status Check Logfile Delete Error Reset Error Status 76 When an error occurs in Avira SMC the affected Security Environment areas are marked with a red Stop icon in the console tree v An error icon appears next to the computer group node gt Select the Error messages view for the computer group in the Security Environment gt First check the logfile of the affected node as described above for identifying and handling the error gt In order to avoid deleting relevant error messages right click the error and select Delete gt Confirm with Yes L gt The error message is deleted If you have solved the problem gt Reset the error status of the node Right click the node and select Reset error state Avira Security Management Center Avira GmbH Updating Avira Products 7 Updating Avira Products Avira GmbH Avira SMC offers more ways to update Avira products You can update the integrated software packs and installed Avira products automatically using the Internet Update Manager which is integrated with Avira SMC and part of SMC s setup _OR If you disable the Automatic mode from the Server Configuration node on the Update settings tab You can update the software packs in the Software Repository via an Internet conne
65. oduct is installed in the Security Environment select Installation Avira product Copy files and proceed as described above Running Programs 5 v Computers groups must be integrated into the Security Environment and the status must be green monitor green arrow v The program files are saved in the installation sub directory on the computer group gt Right click the computer group and select Command Avira SMC Agent Execute application L The Commands window appears Commands 4poolicationPath C Program Files Notepad exel Schedule this command gt Enter the path and the file name e g Shared Files Notepad exe If you want to run the program immediately and only once gt Click OK L gt The program is executed _OR If you want to run the program at regular intervals as a scheduled task gt Click the button Schedule this command see Planning Agent based Tasks Page 65 L gt The task is displayed in the computer group Details panel 74 Avira Security Management Center Avira GmbH Operation 6 8 Handling Errors If errors occur during installation configuration or uninstallation of software packs or during actions of Avira products on computers or groups or when executing commands and tasks Avira SMC can display the logfiles of Avira products and of SMC services in the SMC Frontend Errors always occur at computer level so the nodes cannot produce errors because they do not form physical netw
66. omputers integrated into the Security Environment of Avira SMC e the Avira products installed on the computers and e the software packs supported by Avira SMC The installation of Avira products on the network computers through Avira SMC accesses an internal database containing the Avira products as stored software packs An Avira product on a computer in the Security Environment inherits the configuration settings of its group when installed from Avira SMC The Event Manager service records the events for example virus alerts saves them to a database and forwards them for display or reports in the SMC Frontend The Internet Update Manager service performs updates for the installed Avira products for software packs in the Repository and for the Avira SMC components The SMC Agent installed on the Security Environment computers forwards the commands tasks and configurations from the main application SMC Server to Avira products on the computers The SMC Agent can send events and notifications about the Avira products to the SMC Server to be displayed on the SMC Frontend The SMC Frontend is a snap in for Microsoft Management Console MMC and it integrates the components services and functions in a graphical user interface and displays the entire information In addition the SMC Agents can distribute and run files between individual computers or groups of computers within the Security Environment providing start parameters and comm
67. on options available for that Avira product Avira SMC displays them in another form See Changing the Configuration of an Avira Product Page 53 For detailed information on the configuration options please refer to the manuals of the Avira products you are using Loss of product performance in the event of incorrect configuration gt Read the Configuration Chapter in the Avira product User Manual before changing the configuration settings with Avira SMC 84 Avira Security Management Center Avira GmbH Service 10 Service 10 1 Support Support Service Forum Email Support Avira GmbH Our website http www avira com contains all the necessary information on our extensive support service Our developers expertise and experience is available to you The experts from Avira answer your questions and help you with difficult technical problems During the first 30 days after you have purchased a license you can use our Avira Installation Support by phone email or by online form In addition we recommend that you purchase our Avira Classic Support with which you can contact and obtain advice from our experts during business hours when technical problems are encountered The annual fee for this service which includes eliminating viruses and hoax support is 20 of the list price of your purchased Avira program Another optional service is the Avira Premium Support which in addition to the scope of the Avira C
68. orks For troubleshooting we recommend that you first check the logfiles of the Avira products and if necessary keep them at hand for support questions 6 8 1 Viewing Logfiles E v Computers groups must be integrated into the Security Environment and the status must be green monitor green arrow gt Right click on the computer and select View logfile L gt The window Logfile of computer name appears gt Click on the arrow of the drop down list in the Choose logfile section L gt The drop down list shows all available logfiles E opfile of test Choose logfile Please choose the logfile Please choose a filter Agent Update Logfile Avira Antivir Workstation UMI Avira Antivir Workstation UMTS gt Select a logfile 4 The logfile is listed in the window gt Click on the arrow of the filter drop down list Avira GmbH Avira Security Management Center 75 Operation L gt The drop down list shows all available filters E logfile of server Elk Choose logfile OK Please choose the logfile Please choose a Filter Sal Server logfile k warnings 8 10 2007 12 09 46 WARMING Avira Security Management Center Agent http 8 10 2007 12 12 04 WARNING Avira Security Management Center Agent https f10 2 1 5 7030 Timeout 8 10 2007 14 11 11 WARNING Avira Security Management Center Agent https 10 2 1 5 7030 Error obser 8 13 2007 15 05 30 WARNING server Installation Avira A
69. ostname or network IP address Configuration The Agents configuration settings are inherited or specific If you select a computer in the Security Environment the Product Status view displays details about product name product state status details Avira GmbH Avira Security Management Center 57 Operation Product Version View we This will display information on all modules of Avira programs installed on the computer 3 Avira Security Management Center Action View BB tie Window Help am iR amp ve Avira Security Management Center a Avira Security Management Center Frontend Ea S Software Repository E afl Security Environment El rea group 1 ow A testi E E3 server eap rH best H Avira SMC Agent a Avira Antivir Workstation UNIS E gt Network neighborhood w Events AJ Reports F5 Configurations AAA User Management E A Internet Update Manager Module name Module version Module details File description Events View A libuswks sc oe antivirs wdf ry antivir oe antivir ee antivir File version information SMC Agent retrieves and saves Avira Security Management Center File e Mm 4 A vira Security Management Center i ZA Avira Security Management Center Frontend ro Software Repository dig Security Environment Action View Window Help x POla o 01 10 010 6 30 00 002 7 04 00 050 7 0300 013 2 01 10 056 Module name vo Module version Mod
70. pending operations dark monitor orange arrow red marker on the left side Performing Commands 64 gt v Computers groups must be integrated into the Security Environment and the status must be green monitor green arrow gt Right click the computer group and select Commands L gt The sub menu displays all installed Avira products and all their commands gt Select a command for example Scan Avira Security Management Center Avira GmbH Operation 4 If the command accepts parameters the Commands dialog window asks for application path and parameters Commands Scan Scan profile Local Drives ae Manual Selection Display mode Invisible Action For concerning Files Automatic Mode I Copy file to quarantine Primary Action repair Secondary Action quarantine Schedule this command Cancel gt Type the required parameters and click OK L gt The command is executed and the results are displayed in the Details panel of the Events node Planning Agent based Tasks a This procedure is especially recommended for computers that are not constantly online such as laptops All available commands can be scheduled for a certain time Such a scheduled command in Avira SMC is called a task v Computers groups must be integrated into the Security Environment and the status must be green monitor green arrow tH gt Right click the computer group and select Commands 4 The
71. program immediately after the computers groups go online The computers will have the status for pending operations dark monitor orange arrow red marker on the left side Configuring an Avira Product 54 gt v Computers groups must be integrated into the Security Environment and the status must be green monitor green arrow gt Right click the computer group gt Select Configuration software name Configure L You will see the product specific Configuration window gt Adjust the product settings If you want to immediately apply the new settings to the computer group gt click Send now L gt The new configuration is applied to the computer group If you want to apply these settings to the computer group later gt click Send later L gt Avira SMC will save the new configuration locally for every node You can apply it to the computer group later Avira Security Management Center Avira GmbH Operation 6 3 Displaying Information about a Computer or Group 6 3 1 Displaying Information about a Node Computer You can use the right click menu to view some basic information on a node or computer The information on a virtual group e Computer amount in group number of computers in the group e Available the number of computers currently connected to the Avira SMC Product and count name and number of the products installed in the group The information on a computer e Display name the name of
72. quired information in the fields of the Administrator Account tab and save them You may choose to Use the server s current account if there is a common administrator account for more computers over the network In case you connect to other client computers for example Linux over SSH you can activate the option Use SSH public private key authentication and then specify the Key file using the browse button 24 Avira Security Management Center Avira GmbH Configuration gt Change the password for SMC Server connection in the Login tab and click OK L gt The entries are saved 5 3 Setting the Security Environment In the Security Environment Avira SMC uses so called virtual groups of computers in order to perform installation configuration and monitoring tasks Only computers integrated into the Security Environment can be managed with Avira SMC Security Environment Nodes You must configure the hierarchical structure of your network in the Security Environment in such a way that the structure complies with the specifications for general installation and configuration of the Avira products on your computers For this purpose you should organize the so called virtual groups under the Security Environment nodes where you can create various network groups such as computers in specific departments or you can group computers with similar installation or configuration products in English for example You can also
73. r Avira GmbH Configuration 5 4 4 Installing SMC Agent Manually optional for UNIX Systems e Avira GmbH If required you can install SMC Agent manually You can find the SMC Agent installation kit for UNIX systems on the Avira CD ROM or on our website http www avira com v Computers groups must be integrated into the Security Environment and the status must be light blue monitor red arrow v You must know the IP address of the server gt Save the kit for UNIX SMC Agent on the computer gt Unpack the archive linux tmp tar xzvf AntiVir _Security_ Management_Center_UNIX_Agent tgz L gt The files are extracted gt Change to the installation directory linux tmp cd AntiVir _Security_ Management_Center_UNIX_Agent tgz gt Install the SMC Agent you must enter the server IP address linux tmp AntiVir_Security_ Management_Center_UNIX_Agent tgz install fast server HOST PORT display name lt SMC display name gt You must specify the server s IP address and the computer name to be dis played in SMC Security Environment The port is optional and it has to be specified if you changed the default ports for Agent s communication with the SMC Server 4 The SMC Agent is installed The following message appears Starting Security Management Center UNIX Agent installation L gt And then the message Installation of the SMC UNIX Agent complete gt Change to the installation direc
74. result that directly follows your action shown before a warning if there is a danger of critical data loss or hardware damage shown before a note containing particularly important information e g on the steps to be followed e Shown before a tip that makes it easier to understand and use Avira Security Management Center For improved legibility and clear marking the following types of emphasis are also used in the text Emphasis in text Explanation C Avira Path and filename Select all Choose component Elements of the software interface such as menu items window titles and buttons in dialog windows http www avira com URLs Signs and Symbols Page 4 Cross references within the document setup exe remove Commands and editable text within files Avira Security Management Center Avira GmbH About this Manual 1 4 Abbreviations This manual uses the following abbreviations Abbreviation Meaning DHCP Dynamic Host Configuration Protocol a protocol for dynamic allocation of the host IP address GUI Graphical User Interface IUM Avira Internet Update Manager MMC Microsoft Management Console TCP IP Transmission Control Protocol Internet Protocol SFX Self Extracting Program SMC Avira Security Management Center SSL Secure Socket Layer Avira GmbH Avira Security Management Center 5 About this Manual 6 Avira Security M
75. rver Avira Antivir Server Avira Antivir Server Avira Antivir Server Avira Antivir Server Avira Antivir Server Avira Antivir Server Avira Antivir Server Avira Antivir Server Antivir Guard for Antivir Guard for Antivir Guard For Antivir Guard for Antivir Guard for Antivir Guard For Avira Antivir Server Avira Antivir Server Avira Antivir Server Avira Antivir Server Antivir Guard For Antivir Guard For Antivir Guard For Program has been deactivated Scan has been paused The program was terminated Scan has been paused The program was started successfully Program has been activated 4 virus or unwanted program has been found 4 virus or unwanted program has been found 4 virus or unwanted program has been found 4 virus or unwanted program has been found 4 virus or unwanted program has been Found 4 virus or unwanted program has been Found 4 virus or unwanted program has been found 02 4ug 07 11 01 50 02 Aug 07 11 01 50 02 4ug 07 11 01 50 02 4ug 07 11 01 50 02 Aug 07 11 01 50 02 Aug 07 11 01 49 02 4ug 07 10 39 04 02 4ug 07 10 39 04 02 Aug 07 10 38 57 02 4ug 07 10 38 56 02 4ug 07 10 26 20 02 Aug 07 10 25 59 02 4ug 07 10 25 40 Events Filtering 62 You can filter the events and display only the targeted results The following options are available All displays all events in the database Level only displays events with a certain level Critic
76. s protected meaning it cannot be interrupted or cancelled The installation and uninstallation of software packs will be carried out if all computers in the Security Environment are online administrator access is granted and SMC Agents are on In the case of offline computers the actions and commands for example installing a software pack are saved and automatically triggered by the program immediately after the computers groups go online The computers will have the status for pending operations dark monitor orange arrow red marker on the left side The installation of software packs also implies the configuration of Avira products The configuration of installed Avira products requires good knowledge of configuration parameters gt Please read and follow the configuration instructions from the Avira product User Manuals before performing remote installation configuration with Avira SMC Installing a Software Pack 32 Using Avira SMC you can simultaneously install Avira product packs on more than one computer with a similar configuration Therefore the Security Environment virtual groups must be structured according to similar configuration requirements see Setting the Security Environment Page 25 If the SMC Agent is not available on a computer on which you want to install a software pack the SMC Agent will be automatically installed first During installation a product specific dialog window Install Setup Configur
77. st eleva laser 19 Chapter 5 Configurati i scsssesssscsscoscscsssssssseresico iinn a a S OV CR VNC Wy ena E E E EE T E E EA 23 5 2 Configuring Network and SMC Server Connections sssssssssssesesseressssesseresseresseees 24 3 3 Detling The Security Enviro nient ansora iia aeaea A E EE 25 5 4 Installing SMC Agents in the Security Environment sssssesssssssssesessseesesesssseesereese 29 5 4 1 Installing SMC Agent through SMC Frontend Windows 2000 XP Professional Vista UNIX 30 5 4 2 Installing SMC Agent Manually Win XP Home Edition optional Windows 2000 XP Professional 31 5 4 5 sllent Agent Setwpion Windows qsci asiaiisuen dca an aA EA EEA 32 5 4 4 Installing SMC Agent Manually optional for UNIX Systems eeeeeeneeeeee 33 54 o Uninstalling SMC AGC It eera TEE sends A EE 34 SO COnmourinie Avira SMC oeae r E E A E A 35 5 5 1 Changing the Configuration of Services eseseesesessersssresseressereseeressereseresesressees 35 5 9 2 Configuration Options of Avira SMC Components eesseccesssneceeeeeeeeeeseneeees 36 50 Update Avira S MG sacar eesti cull ae acne i ENE EET EEN 40 5 621 Updating SMC Server and Frontend eresien nasienie ia a a 41 5 6 2 Displaying and Changing Update Tasks for SMC Server seeesesessesessereseseese 42 50 3U pdatine SMCA ENS irinin a a E ET A TA OA 42 Ot User Mande men teraria aa ER A Att see T O TA 43 Chapter 6 Operation visscsesiivsescracccincaessssestseteeasveveacicsantesscoeaes
78. submenu displays all Avira products and their commands gt Select acommand for example Scan Avira GmbH Avira Security Management Center 65 Operation 4 If the command accepts parameters the Commands dialog window asks for application path and parameters Commands Scan Scan profile Local Drives Manual Selection Display mode Invisible Action For concerning Files Automatic Mode T Copy file to quarantine I Primary Action repair Secondary Action quarantine Schedule this command gt Type the required parameters and click Schedule this command L gt The dialog window for Creating a task appears Create a Task Please supply the task name scanning Execute task One time Server based Hourly C Daily C Weekly f Monthly Every 2 hours Cancel gt Type a name for the task and select the frequency gt Make sure that the option Server based is not activated gt Click Next L gt The window with time and date settings appears Create a Task Please select the date and time when to execute the task Stark time Stark date e M 46 PM 01 Aug 07 lt Back Cancel 66 Avira Security Management Center Avira GmbH Operation gt Select the start time and date and click Finish L gt The task is set and displayed in the Details panel of the computer group see Tasks View Page 59 Planning SMC based Tasks gt Proceed as describ
79. successful updates 78 Avira Security Management Center Avira GmbH Updating Avira Products To update all Avira products mirrored by the IUM gt Right click on Internet Update Manager or on a certain product and select Update now L gt The Status window displays the update progress E Internet Update Manager Status a mE Status Avira Security Management Center Frontend DE Starting download of file Atte jidli pro antivir defupdidefdown fcommonjlibeay3e dll gz bo De Documents and Settings 4ll Users 4pplication Datalaviralayvire History 13 37 Starting update 13 38 New Files are available 13 38 General files Starting update 13 33 General files 4 new version is available 13 38 General files 4 new version is available 15 36 General Files A new version is available 13 38 General files 4 new version is available 13 38 General files 4 new version is available 13 38 General files Update Finished 13 38 Moving Files 13 38 Avira Security Management Center ger y M3 nmn 11 13 A Frera errar meald A code 27 2 Close If you want to schedule an update task for the entire IUM contents gt Right click on Internet Update Manager or on a certain product and select Schedule Updates L gt The window Create a task appears where you can set the interval and the time of the update process Create a Task Please supply the task name Execute task C One time t Monthly
80. t there are various ways of performing actions such as scan and update using specific parameters or schedules You can configure activate and plan these actions using Avira SMC for computers and groups in the Security Environment An action initiated by Avira SMC e g Scan is referred to as a Command while the planned single or periodical action is called a Task e g weekly update Tasks can be SMC based or Agent based e SMC based tasks are saved in SMC This ensures that the tasks will also be performed on other computers that will be integrated into the group later e Agent based tasks are saved on the computer on which they will be performed by the installed Agent This ensures that regular tasks such as scanning will be performed on an offline computer for example a laptop The Avira SMC is able to run all commands accepted by the installed Avira products For more details on Avira commands and parameters please refer to the Avira product documentation gt You should read and observe all instructions before performing Avira SMC commands and planning tasks You can see the results of acommand e g Scan or task e g Scan hard disk in the Details panel of the Events node or of the group computer In the case of offline computers actions and commands are saved by SMC as pending operations and automatically triggered by the program immediately after the computers groups go online The computers will have the status for
81. the Event Manager The interval s events are not sent immediately but are collected in order to ease network traffic Registration delay The time interval for the Agent to start after the client computers start to avoid traffic overload 36 Avira Security Management Center Avira GmbH Communication related settings Enterprise Event manager URL Enterprise Server URL Update URL Use client authentication Configuration General settings Communication related settings Security Management Center Entities Enterprise Event manager URL https 10 2 101 3 7000 Enterprise Server URL Update settings Update URL http Mlocalhost 80 SSL Configuration Use client authentication E Reset Send later Send now Cancel Configuration HTTP address and communication port on which the Event Manager service is installed HTTP address and communication port on which the server is installed HTTP address and communication port on which the Update service is installed SSL authentication for computer login General Configuration Settings Communication related settings SMTP Server SMTP Login Password Use Proxy Avira GmbH Configuration Communication related settings r Email Notification SMTP Server SMTP Login SMTP Password Sender address Proxy Use proxy E Proxy authentication Proxy Username a Proxy password a Proxy IP address Az Proxy port jac
82. the computer in the Security Environment e Hostname IP host name or network IP address Virtual Group Right click on a virtual group in the Security Management and select Properties P ti ooo L gt The Properties window appears Properties of group 1 Computer amount ingroup 2 Available Avira Antivir Workstation UNIX O Avira Antivir Workstation Win 0 Avira antivir Server Windows 1 Computer P Right click on a computer in the Security Management and select Properties P ti s eee L gt The Properties window appears Computer properties fx Display name Hostname IP MOCK Cancel Avira GmbH Avira Security Management Center 55 Operation 6 3 2 Displaying Information in the Details panel Avira SMC stores various information on every computer or group in the Security Environment which you can display and also sort in the Details panel When selecting a computer the right click menu as well as the toolbar offer various view modes for a group Status Error Messages Tasks and Pending operations for a computer Products status Product version Error Messages Events Tasks and Pending operations Setting and Sorting the Displayed Information v Computers groups must be integrated into the Security Environment and the status must be green monitor green arrow gt Right click the computer group for which you require information or use the toolbar buttons gt Select
83. the required view Status Products Events Tasks or Pending operations L gt The required information is displayed in the Details panel gt Select View gt Large Small Icons from the right click menu to display small or large icons for the computers products tasks or events in the Details panel gt Select View gt List or View gt Details from the right click menu to display the items or item details in table form Using the option Add Remove Columns from the View menu you can customize the view in the Details panel You can also sort the table by clicking the column headers 56 Avira Security Management Center Avira GmbH Operation Status View This displays the following information on every group 3 Avira Security Management Center fe E File Action View Window Help BE X e gt am se Xs he e RO ws E Avira Security Management Center Configuration EEA Avira Security Management Center Frontend E test Windows P x64 Windows 2 Nia BTOLF Inherited H software Repository B server Microsoft Windows 7000 Serv Online 10 2 101 3 Inherited E Pie Security Environment test mB server fe Bb teste Ww Network neighborhood W Events NJ Reports F Configurations AA User Management a Internet Update Manager Name Computer name Operating Information on the operating system system Computer Information on the computer Online Online no agent installed or N A status Hostname IP H
84. the task at any time using the right click menu see Displaying Tasks for Software Packs or for SMC Server Page 68 7 3 Updating Avira Products You can schedule update tasks for Avira products installed on the computers in Security Environment See Performing Commands and Planning Tasks Page 64 In order to perform update commands and tasks without using the Internet Update 4 Manager you have to disable the Automatic mode from the Server Configuration window v Computers groups must be integrated into the Security Environment and the status must be green monitor green arrow tH gt Right click on the group or computer and select Commands Avira product Update L gt The Avira product starts its own update routine and installs the new program files Avira GmbH Avira Security Management Center 81 Troubleshooting 8 Troubleshooting Please make sure you keep all SMC components and Avira products up to date in order Q to ensure effective communication between them over the Security Environment 8 1 Prerequisites for communication between SMC Agents and SMC Server v If there is a firewall installed on a client computer the following ports TCP have to be open 7000 7001 7010 7020 7021 7030 Furthermore ICMP requests and ping must be allowed v The Guest account must be deactivated v The Simple file sharing should be deactivated in Windows Explorer Tools Folder Options View Use simple file s
85. tions the Console tree left window and the Details panel right window The entries of the expandable navigation structure are shown as nodes for example the Events node the computers group group 1 etc You can change the appearance of the Details panel contents columns and order using the View menu The changes will also apply to the other groups The settings for contents e g Events are saved but those regarding columns and display order are not Console Tree The Console root directory with the Avira Security Management Center Frontend contains the following nodes in the console tree Software Central database of SMC Server for storing Avira products Repository Security Customizable hierarchical structure so called virtual groups with the dedicated Environment computers The groups may reflect for example the company structure or the network user groups but not the physical network structure Avira GmbH Avira Security Management Center 19 Avira SMC Frontend Network neighborhood Events Reports Configurations User Management Internet Update Manager Details panel Software Repository Security Environment Group nodes Computer nodes New Computer 20 Under the Security Environment node the following nodes appear e The Group nodes with all computers included in the group The Computer and New computer nodes with sub nodes corresponding to all Avira products and SMC Agents
86. tory cd usr lib Avira agent gt Start the SMC Agent sme agent sh start gt Check that all computers and groups have the SMC Agent status Yes in the Details panel of the Security Environment Avira Security Management Center 33 Configuration 5 4 5 Uninstalling SMC Agent If you uninstall SMC Agent from a computer the Avira products installed on that Q computer can no longer be managed by Avira SMC We recommend that you uninstall SMC Agent from a computer only after it has been removed from the Security Environment and all Avira products have been uninstalled v Computers groups must be integrated into the Security Environment and the status must be green monitor green arrow tH gt Right click on the group computer in the Security Environment and select Installation Avira SMC Agent Uninstall L A question appears Question 2 ws r re vou sure you want ta uninstall this software package gt Answer Yes 4 SMC Agent is uninstalled The status icon of the group computer s is changed 34 Avira Security Management Center Avira GmbH Configuration 5 9 Configuring Avira SMC Avira SMC includes the four services Server Event Manager Internet Update Manager and Alert Manager as well as the SMC Agent client service All services are automatically configured when Avira SMC is installed The default configuration of the services and the configuration made during Avira SMC installation on the server ar
87. ty Management Center Server The server connection needs to be interrupted for the updating Please re establish the connection in a Few minutes Question Are you sure you want to update the Security Management Center Frontend IF the Frontend has to be closed For this procedure the Updater will notify you Please restart the Frontend after this procedure gt Confirm with Yes and close SMC Frontend if necessary L The connection to the SMC Server will be interrupted L The Avira SMC connects to the Internet downloads the update files from the Avira GmbH server and installs them gt Restart SMC Frontend and connect to SMC Server see Starting SMC Frontend and Connecting to SMC Server Page 15 Updating via the Internet Update Manager gt Expand the Internet Update Manager node right click Avira Security Management Center Frontend or Avira Security Management Center Server and select Update now L gt The Internet Update Manager Status window shows the update progress Avira GmbH Avira Security Management Center 41 Configuration Creating a Server Update Task You can use update tasks for regular SMC Server updates a Scheduled update tasks must be approved by the administrator gt Right click Avira Security Management Center Frontend and select Update Server Schedule L The window Create a task appears gt Type a name for the task select the task frequency and click Next gt Select the
88. ule details Avira Antivir Workstation SMC plugin YDF database AVE component fengine avpack component packlib scanner application List of installed Avira products on the computer Actor Info Info Info Avira Antivir Se Avira Antivir Se Avira Antivir Se Antivir Guard For Antivir Guard For Antivir Guard for Every Avira product on a computer will issue product specific events which the Program has been deactivated The program was terminated The program was started successfully ig group 1 3 testi Sor gt Avira SMC Agent gt Avira Antivir Server Windows EN test 2 test2 2 tech JB Network neighborhood 4 Events X Reports Configurations Y User Management a Internet Update Manager Info Info Info Info Info Info Info Critical Critical Critical Critical Critical Critical Avira Antivir Se Avira Antivir Se Avira Antivir Se Avira Antivir Se Avira Antivir Se Avira Antivir Se Avira Antivir Se Avira Antivir Se Avira Antivir Se Avira Antivir 5e Avira Antivir 5e Avira Antivir Se Avira Antivir Se Antivir Guard for Antivir Guard For Antivir Guard for Antivir Guard for Antivir Guard For Antivir Guard for Antivir Guard for Avira Antivir Server Avira Antivir Server Avira Antivir Server Avira Antivir Server Antivir Guard for Antivir Guard Fnr Program has been activated Program
89. uration of an Avira Product The configuration of an installed Avira product is context specific meaning that you can adjust the settings for every node The settings are inherited downwards on every level the changes being marked with a black frame in the configuration window All unchanged settings will be inherited from the superior node It is recommended to configure the Avira product starting from the root node Security Environment All the computers in the group will inherit the settings Then you can make changes for certain computers or sub groups the computer will overwrite the settings inherited from the root During configuration of each Avira product a product specific Configuration dialog window is displayed where parameters can be set see Product specific Configuration Panels Page 84 Avira GmbH Avira Security Management Center 53 Operation e When installing and configuring a software pack on a computer in the Security Environment a product specific configuration panel appears The settings available in this window are almost similar to the configuration options available for that Avira product Avira SMC displays them in another form For further details on configuration parameters please refer to the Avira product documentation In the case of offline computers actions and commands such as configuring an installed Avira product are saved in SMC as pending operations and automatically triggered by the
90. with great care However errors in design and contents cannot be excluded The reproduction of this publication or parts thereof in any form is prohibited without previous written consent from Avira GmbH Errors and technical subject to change Issued Q3 2007 AntiVir is a registered trademark of the Avira GmbH All other brand and product names are trademarks or registered trademarks of their respective owners Protected trademarks are not marked as such in this manual However this does not mean that they may be used freely More Than Security
91. y Management Center Avira GmbH Operation 6 Operation 6 1 Overview This chapter describes the integral functions of Avira SMC They may vary slightly according to the operating system and MMC version on your computers You can manage Avira products using the following functions of Avira SMC Store install uninstall and configure software packs Managing the Software Packs Page 50 Perform product specific actions e g scan or update or schedule regular tasks These can be SMC based or Agent based tasks for computer groups Performing Commands and Planning Tasks Page 64 e Display various information about the computers in the Security Environment after installing the software packs Displaying Information about a Computer or Group Page 55 Display and filter Avira SMC messages after installing and configuring the software packs Viewing Events Page 62 Access reports and periodically inquire the status of installed software and overview past events and messages that occurred on computers in the Security Environment Creating and Listing Reports Page 69 Share and run files and special Avira tools via the network within the Security Environment Sharing Files Licenses Programs in the Security Environment Page 72 o Register all Avira SMC actions in logfiles optional In this way it is easier to identify software installation errors in the network for example Handling Errors Page 7

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