VideoEdge NVR 4.5.1 Release Notes - External
Contents
1. e American Dynamics VideoEdge NVR Description Suggested Work Around VENVR 4 5 1 Analytics Unable to enable motion detection metadata after face metadata has been disabled on camera web GUI VENVR 4 5 1 Palette selections from fisheye cameras do not work for transcoded streams Workaround User needs to disable face metadata on NVR before disabling face detection on Camera Resource Management Victor 4 5 1 will always choose the primary stream for fisheyes AD i825 Axis and Vivotek NVR Palette Stream choice Transcode choice received from the NVR will be ignored VENVR 4 5 1 When audio input is enabled it is not removed from NVR when device is deleted from video list Limitation When a device has been added to NVR with both video input and audio channel and the audio channel is enabled removing the device may not remove the audio channel Workaround Manually remove the audio device if not removed VENVR 4 5 1 When upgrading the NVR from 4 5 0 698 to 4 5 1 on victor the videos did not resume automatically Limitation Sometimes video does not return automatically when an upgrade to VideoEdge NVR 4 5 1 is done Workaround Re establish the video stream from the client VENVR 4 5 1 Victor 4 5 1 After video properties are changed the second stream is returned or the video goes black Limitation Some cameras after a configuration change reboot causing stream changes or black2. Workaround is to lower the video quality setting for archiving or separate the archiving traffic onto a different NIC NVR Archiving Limitation CIF share requires user name and password for archiving Workaround insure that the CIF share used for archiving has a user name and password VENVR hybrid recovery without reindex causes storagedataculler corefiles When attempting to recovery reinstall the software if the video files are to be kept then a reindexing of the video needs to be executed VENVR Active State of Dry Contacts is reversed on several cameras The Active State of Dry Contacts is backwards for several cameras Illustra 610 Box 400 Bullet Panasonic WV NS202A Samsung SNP 3371 Setting up dry contact must take this into account NVR unable to resolve when added by Host name Workaround is to add the NVR by its IP address in victor This insures the failover text streaming and unit notification work properly VENVR Device Replacement does not occur when password has been changed on camera VENVR Device Replacement Dry contacts do not stay enabled after device replacement Replacing cameras only work if the camera is set to the default password After replacing a device check all settings on the device such dry contacts to insure the device is set to work properly Some Illustra cameras do not support IP change when they are on a different subnet from the NVR This is because
3. page User must disable Return to Home via the IPSpeedDome s web page in order to use the Return to Home feature within the NVR VENVR User cannot edit the name of an alert after it has been created Delete the alert and then recreate it VENVR Not closing down windows Remote Desktop Client properly will leave a high CPU process running on the NVR which affects performance Log out properly from your Remote Desktop session and do NOT click the X on the dialog box Default iSCSI timeouts are large causing switching to another media folder to take upwards of 145 seconds Modify the following settings in etc iscsi iscsi conf node session timeo replacement timeout node conn O timeo noop out interval node conn O timeo noop out timeout Changing the Overlap Slider has no affect when a selecting a full Region of Interest either in VideoEdge NVR or victor Client No known workaround fuco Security Products 8200 1094 03 A0 4 e American Dynamics VideoEdge NVR Description Suggested Work Around VENVR Dry Contacts Dry contact alerts are being reported in the Journal in the order that they are enabled instead of the physical number of the alarm port Care must be taken when triggering dry contacts The dry contact number in the journal corresponds to when in the Admin GUI it was set VENVR Linux GUI can become unusable not load if machine is viewed t
4. the IP filtering in the camera is set to ON It needs to be set to OFF If a camera has its audio association still added to the device list it cannot be rediscovered if the IP has been changed and the camera is now a different IP Workaround is to delete the camera s video amp audio from the device list amp audio list after changing the camera s IP address Auto discovery gt Camera Discovery gt Deleting a camera gt The associated audio channels are only deleted unless they are enabled IF the associated audio has not been enabled then if the camera is deleted the audio device remains until itis manually deleted VENVR hybrid 4 5 0 652 gt Restarting the Video Driver service on the NVR created a Video Loss Alert On occasion when changing camera configuration a video alert maybe generated followed by a video normal alert victor 4 5 Recorder push update attempt from 4 4 reported a success but failed to update to 4 5 Push updates only work from V4 4 Patch 2 and NOT V4 4 release Workaround for V4 4 is to use the Software Update page of the NVR Web GUI VENVR 4 5 1 Palette selections from fisheye cameras do not work for transcoded streams Resource Management Victor 4 5 1 will always choose the primary stream for fisheyes AD i825 Axis and Vivotek NVR Palette Stream choice Transcode choice received from the NVR will be ignored fuco Security Products 8200 1094 03 A0 6
5. American Dynamics From Tyco Security Products Release Notes VideoEdge NVR Software Applicable Software Product Data VideoEdge NVR Software Visit the Network Video Recorders section of our V4 5 0 4 5 1 308 web site www americandynamics net to download datasheets and other documentation in PDF format August 2014 Note In case of discrepancy the information in this document supersedes the information in any document referenced herein 8200 1094 03 AO Table of Contents Bio ederet 2 Whats in This Rel6ase ER 3 VideoEdge NVR 4 5 1 Software What s New sssssssssssseeeeee ener nnne nennen 3 Resource Management Enhancements essen nennen nennen nennen nnns 3 Known Limitations and ISSUCS cessos sanaaa eed tnu rae de dea cules pn vag van uc ra i an a 4 videoE dge NV Ronia Q 4 Cameras Supported ana ii a ee es eee i de 7 Contact Information 5 iced ad dete cte aeree d eere reap dating adic ance LE a P aad edad 8 fuco eee AO Security Products e American Dynamics What s in This Release The following features and enhancements are part of this release VideoEdge NVR 4 5 1 Software What s New This VideoEdge Network Video Recorder NVR is an upgrade version of the V4 5 released in June 2014 The upgrade to this version can only be done from the VideoEdge NV
6. R V4 5 Note In order to avoid serious data loss or corruption it is imperative that a UPS is deployed on systems utilizing RAID cards without a battery backup The UPS should provide a minimum of 2 minutes of power to allow a managed shutdown This Video Edge NVR V 4 5 1 release has the following new features and enhancements Resource Management Enhancements e Resource management functionality has been enhanced to improve user experience over a WAN or LAN connection to allow the victor client to select transcoded streams instead native camera streams to improve performance on the client machine e Anew palette offering from the VideoEdge NVR includes both native streams and the ability to offer transcoded streams Transcoded streams are to offer a preserve frame rate and a preserve resolution stream The user can through the victor client can select which type of transcoded stream they desire e New hybrid units with Haswell CPUs chips have the ability to transcoded 14 streams 10 hardware transcodes amp 4 software transcodes Otherwise transcoded streams are limited to 4 Auto Configuration of a 2nd stream from the camera e Auto Configuration is responsible for ensuring a default configuration is set for both streams on a camera as the camera is added to the VideoEdge NVR The default configuration for Cameras is H264 stream one and MJPEG Stream 2 For encoders with multi channels each channel will be configured for both available
7. amics is believed to be accurate and reliable However no responsibility is assumed by American Dynamics for its use nor any infringements of other rights of third parties which may result from its use No license is granted by implications or otherwise under any patent rights of American Dynamics tyco Security Products 8 8200 1094 03 AO e American Dynamics
8. fferent IP address after a NVR has been restored Use either static IPs for cameras or a different DHCP server VideoEdge Hybrids Units time are lagging by 7 8 minutes even with a NTP server added and enabled on them In current configuration Windows XP machine with running Windows Time service is used as a NTP server Unfortunately it looks like Microsoft S NTP implementation is not compatible with those used on Linux Installed windows version of ntpd server GNU on windows this disables Windows Time service and all NVR clients synchronize properly Removing video input from a device and not the audio input may cause an issue when attempting to add the video input back due to the device getting a different IP address Use static IPs for all devices fuco Security Products 8200 1094 03 A0 5 e American Dynamics VideoEdge NVR Description Suggested Work Around Limitation Archive Storage require single CIF Folder for each NVR archiving Recommend best practice using a separate folder for each NVR This will also allow best performance for archiving and media culling Cameras that have been archiving when deleted are no longer accessible through the device list Deleted archive cameras accessible through victor Vault VENVR Archiving cause victor live streaming pause and burst When using archiving this will add network traffic that may interfere video streaming
9. he OS because the NVR software requires a 100GB drive with a mount point of var opt americandynamics venvr clipexport Refer to the User Manual for further details VE NVR Systems with RAID Controllers must have the Fstab Option NOBARRIER set in order to work efficiently Note if the RAID Controller does not have battery back then a power loss could cause serious data loss or corruption To avoid consequences as a result of a power loss It is imperative that a UPS is deployed on such systems The UPS should provide a minimum of 2 minutes of power to allow a managed shutdown VE NVR The VideoEdge NVR does not support booting in UEFI mode During the installation process ensure that booting is set to BIOS mode VE NVR If the server BIOS time and the OS times are not the same then the system may malfunction at reboot When setting up the VideoEdge NVR it is important to go into the server BIOS to correctly setup the date time and then do the same thing for the OS system clock Note If the NVR is to use one or more NTP servers to synchronize time then BIOS clock and the OS system clock should be set to UTC time with OS UTC clock selection checked VE NVR Setting time back on the server may cause the system to not function properly VENVR PTZ Return to Home Dwell Timer is broken on IPSpeedDome Whenever the date time is changed on the server The NVR Services should be restarted from Advanced Shutdown WEB
10. hrough KVM When using the American Dynamics 8 Channel Encoder EIP8H the VE NVR will lose video when you set the H264 stream to 1 FPS If out or range message press lt Ctrl Alt F2 gt Brings to a command line prompt Edit config file letc X11 xorg conf Under Monitor section lower upper range VertRefresh parameter to a lower value if it s 85 drop it down to 75 or 60 Save File Reboot Set the FPS to 2 or higher for H264 streams on the American Dynamics 8 Channel Encoder Panasonic WC CS385 G726 doesn t play audio No known workaround G726 audio codec not supported NVR 4 4 Bitrate changes i600 Minidome when lowering quality of CVBR reports bitrate error on web GUI page If you mount a Windows 7 share using Samba CIFS you may run into mount error 12 Cannot allocate memory if you are using very large files on the Windows machine Ignore the error move off the page and return and the lower rate bitrate will be set Refer to Microsoft technical details Large Files are locking up Windows 7 32 bit and 64 bit The solution is to make two registry edits and then restart a service 1 Set HKLM SYSTEM CurrentControlSet Control Session Manager Memory ManagementW argeSystemCache to 1 2 Set HKLM SYSTEM CurrentControlSet Service s LanmanServer Parameters Size to 3 3 Restart the server service Cameras that use the NVR as a DHCP server could get assigned a di
11. streams Auto Configuration for each individual camera can be switched off from the VE NVR Admin GUI Auto configuration will work differently between the VE platforms for the VE NVR and VE Micro The differences are highlighted below VideoEdge Micro The auto configuration of the 2nd stream will choose an option closest to the 2CIF resolution When Motion Detection is enabled this will auto configure to the closest and net resolution above 2 CIF is the camera does not support 2CIF resolution VideoEdge NVR The auto configuration of the 2nd stream will choose an option closest to the CIF resolution When Motion Detection is enabled this will auto configure to the closest and net resolution above 2 CIF is the camera does not support CIF resolution 3 fuco 8200 1094 03 AO Security Products e American Dynamics Known Limitations and Issues The table below highlights known new limitations or issues against the V4 5 1 release only Known limitations and issues may exist from previous releases Please refer to the specific release for the appropriate information VideoEdge NVR VideoEdge NVR Description Suggested Work Around VE NVR When the server only has a single physical hard drive for the operating system and VideoEdge application additional media drives are not available the NVR will not be able to execute the clip export function A clipexport directory must be created on the same drive as t
12. video Workaround Re establish the video stream from the client Cameras Supported Please refer to the 4 5 Camera Release notes for supported cameras tyco Security Products 8200 1094 03 AO 7 e American Dynamics Contact Information If you have any questions regarding this Release Notes please contact American Dynamics Technical Services at Toll Free International Fax Email Web Site Hours 1 800 507 6268 Option 2 1 561 912 6259 Option 2 1 450 444 2029 adtechservices tycoint com www americandynamics net 08 00 20 00 EST In Europe contact EMEA APAC Technical Support at Toll Free 800 2255 8926 Local Direct Dial Numbers Bahrain Belgium France Germany Greece Italy Spain Russia Turkey United Arab Emirates United Kingdom Email Web Site Hours 800 04127 0800 76 452 0800 90 79 72 0800 1806 757 00800 31229453 0800 874 091 900 99 39 61 81080020521031 00800 31923007 800 03107123 08081 013 753 Technical Post Sales Inquires Technical Pre Sales Inquires Technical Training Inquires www tycoemea com 08 00 18 00 CET 31 47 535 2722 04 72 79 14 83 900 10 19 45 08701 238 787 emea support tycint com emea presales tycoint com emea training tycoint com www calltyco com Important Note In case of discrepancy the information in this document supersedes the information in any document referenced herein Information furnished by American Dyn
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