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USER GUIDE - Multimessage Systems Ltd

1. 02 to Act 03 to accept the destination Act Act or E Copy done next to select another destination Act dk After accepting the destination Act number advices automatically so that a range of destinations receives the copy just by repeatedly pressing to accept the next destination Copy 02 to Act 03 Act 1 99 accept or to return to source Act selection or 9 Emergency 0 Nor mal to return to the main gt 1 Rec 2 Play Ass menu The peep peep is played indicating that you are back at the main menu Multi Function RAD version 11 21 revised 12 April 05 page 57 Set up String Set up type See String type This set up type may be included within an interactive application With some applications limiting caller access may be applied requiring the callers to enter a 4 digit passkey before access to announcements beyond those included in the string is allowed For this see Limit callers access At the time of installation caller s access will be open This means that callers will not be required to enter the 4 digit passkey Example String set up for callers to a press information service Act Port Assignment Text for Announcements Acts service This is the greeting which remains unchanged when updating the infor
2. Multi Function RAD version 11 21 revised 12 April 05 page 38 Reset all ports Calls in progress will be cut off The stored announcement data will be tested and cleared if found to be incorrect Make a note of your current settings before you follow this procedure Lift handset press DI From 1 Delays 2 Repeats this 2 menu press 7 hidden 3 Guard 4 Reset 5 key for Reset 1 Reset All 2 Port type for Reset All After a few seconds it returns to 9 Emergency 0 Nor mal the 1 menu 1 2 Play Ass Multi Function RAD version 11 21 revised 12 April 05 page 39 Reset an individual port and change it s type If a call is in progress it will be cut off Analogue type ports conform to the requirements for connection to simple PSTN telephone lines by answering in response to the presence of a ringing signal clearing in response to a disconnect clear signal or at the end of the announcement TMOM type must only be used when connected to a PBX with a Siemens TMOM port Analogue with dial tone clearing type is the same as Analogue but with the addition of clearing in the presences of continuous dial tone Care must be taken when the recorded announcement contains music Some music may contain passages that mimic dial tone These will be guarded at the time of recording and therefore may not clear promptly when being played to callers It should only be use
3. record press key to start the recording then press key to end the recording To record a mixture of speech and music e g You have been placed on hold please wait follow the section Record Announcements until it displays to start Press key to start recording once you have finished recording your speech press to pause press the secrecy button then start the CD Player or Tape press to continue recording Once the section of music you wish to record has finished press key to end the recording The level of music should be kept low to avoid the automatic gain control circuit from compressing the music Replaying compressed music to the callers may cause them to be prematurely cut off Remote control of the mfRAD Before you can use remote phone control you must enable remote access to the ports that you are going to use for this see Remote contro access Call the remote control port Listen for the announcement then press you will now hear silence Enter your 4 digit key code default code is 0 0 0 0 when correct you will hear pip pip tone played You can now select any of the functions from the main menu 9 Emergency Dl Normal 1 or 2 Play Assign The 2 menu is not accessible Multi Fun
4. The peep peep is played indicating that you are back at the main menu If the system has previous Act with Extension type of set up then Skip the next you have completed this set up Otherwise if this is the first time that an Extension set up has been used on the system the number of digits for the PBX extension numbers needs to be learnt by the system Do this by Replace the local handset and 12 25 Mon 23 Apr 01 then pick it up again Ann 1 Before the recorded default Ann 1 Transfer to transfer dial any valid PBX 123 menu extension number Wait 5 seconds The digits you dialled or if you wait too long the recorded digits are displayed and played Behaves in the same way as other ports when answering calls to confirm your set up but with the addition of waiting for your last digit thus learning the number of digits to use for other ports without having to wait the extra 5 seconds for them Multi Function RAD version 11 21 revised 12 April 05 page 52 The PBX should be set up so that in the case of this extension being busy or failing to answer it will then transfer the caller to another phone extension which should be an attendant station or a general office group extension number If this cannot be done then to another port of the mf RAD with We are very sorry the extension you require is unable to take your call please call back later announcement assigned Multi Function RA
5. new date lt Multi Function RAD version 11 21 revised 12 April 05 page 61 You will only see this display if you have changed this time and date sequence selection the year to end review save the or select the time and date gt em for the next break bank holiday in T amp DSequence 1 menu 0 save no T amp DSequence 8 date breaks stored RRE gt 9 0 Normal 1 Rec 2 Play Ass 4 5 The peep peep is played indicating that you are back at the main menu Multi Function RAD version 11 21 revised 12 April 05 page 62 Copying Time amp Date Sequence set up from one Act to other Acts Use this where you need different Time amp Date sequence set ups with only minor differences for example a different weekday announcement during office hours First go to the 277 menu press 4 Set up select the required source Time amp Date sequence Act number see Reviewing and Changing Type of Set up above Act 10 Time amp Date 1 99 view alter Act 10 2 pick type 3 see alter setup to review alter to see alter setup Cc gt me Week plan 3 Copy If recorded the announcement for the source Act you are copying from plays 3 to copy Cc gt Copy T amp DSq 10 To T amp DSqs 2
6. 02 00 25 March 2001 Hour min day month press o 3 starts 02 00 25 03 4 to enter Save new summer Ti me gt yes no 4 to accept 02 00 25 03 start of summer time stored Now to set end of Summer time to accept Summer Time 1 starts 2 ends 0 disable Hour min day month starts 02 00 00 00 Hour min day month starts 01 00 28 10 Save new summer Ti me End yes no for end time date Example British Summer time ends at 01 00 28 October 2001 press to enter Press you will hear the message that is assigned to the port you are calling on and remote control will end 02 00 25 03 end of summer time stored Press and you will hear Summer Time 1 starts the message that is 2 ends 0 disable assigned to the port you are calling on and remote control will end s 9 Emergency 0 Nor mal to return to the 1 menu gt 1 Rec 2 Play Ass The peep peep is played indicating that you are back at the main menu again VVVY V Multi Function RAD version 11 21 revised 12 April 05 page 31 Review or Change Transfer Override Time This is used for Acts with Auto attendant or Transfer Set up type It is not required for other types of Set up The factory default for this time period is 15 seconds You will only need to change this to a longer time if the PBX network takes longer to validate the MF digits f
7. At the time of installation caller s access will be open This means that callers will not be required to enter the 4 digit passkey Example interactive information service Act Port Assignment Text for Announcements Acts 1 1 10 Good Bus Company information service for the latest information on your route dial the route number now wait 3 seconds press to end the recoding This is the greeting which remains unchanged when updating the information Do Not assign number 51 bus is running approximatley 10 Announce minutes late due to the road works press Music on the recoding Hold Do Not assign number 52 bus is running without any Announce delays press to end the recoding Music on Hold Do Not assign number 73 bus is cancelled due to a Announce breakdown the next one will be leaving Hindon at or D Music on 13 15 We are sorry for the inconvenience press Hold to end the recording Do Not assign We are pleased to announce an extra number 74 Announce bus will run from Hindon Station to the beach o n Departing at 10 30 press to end the recoding Edd Multi Function RAD version 11 21 revised 12 April 05 page 46 ATTENDANT APPLICATIONS With some applications limiting caller access may be applied requiring the callers to enter a 4 digit passkey before access to announcements b
8. DLALLINO 55 COPYING ATTENDANT SET UP FROM ONE ACT TO OTHER ACTS eene nnn 57 SET UP STRING SET UP TYPE et 58 EXAMPLE STRING SET UP FOR CALLERS TO A PRESS INFORMATION SERVICE 58 AUTOMATIC ANNOUNCEMENT SWITCHING cssssssssssssssssssssccccssssscesecccccsssscssecsccesesssees 59 WEEK PLAN SET UP REVIEW 59 DATE BREAKS SET UP REVIEW oe Potete Ede ene eee eau ge sack NEES AES 61 COPYING TIME amp DATE SEQUENCE SET UP FROM ONE ACT TO OTHER ACTA 63 PC CONTROL Ep E 64 Multi Function RAD version 11 21 revised 12 April 05 page 3 Introduction to your mfRAD Read this section to get an overview of how your Multimessage mfRAD works This section also contains some important information about conditions for installing and connecting the unit For information on how to control the mfRAD using There are two models in the Multimessage mfRAD range the Model 320 which is fitted in a one unit high case may be equipped to answer up to six analogue telephone lines ports the Model 330 which is fitted in a three unit high case may be equipped to answer up to 31 analogue telephone lines ports These ports may be PBX analogue extension ports analogue PSTN lines or Siemens PBX TMOM ports The instructions in this User Guide apply to both models and refer to recording announcements and programming via the local hand
9. Strip5 330 Port 21 a amp b Strip6 330 Port 21 c amp Connection Pair No 10 Strip7 330 Port 31 a amp b Strip8 330 Port 31 amp NU Not Used C 3 MEMORY LINES 9 16 LINES 17 24 Battery fuse holder LINES 1 8 LINES 25 31 WARNING THIS APPARATUS MUST BE EARTHED Ge VOLTAGE Software Serial number expansion Gs configuration label label slot Multi Function RAD version 11 21 revised 12 April 05 page 11 Safety information Please be aware of this important safety information before you install or operate your MfRAD Only a simple telephone with tone dialling such as the one supplied with the unit is to be connected to the LOCAL HANDSET port see page 9 If you connect any other type of telephone you may damage the unit and make it unsafe Your MfRAD is supplied with a mains lead terminating in a moulded plug suitable for connection to a typical 240 V AC mains socket standard in the UK Normally you should not attempt to remove this plug however if you need to fit a plug for operation outside the UK please make sure you follow these instructions Connect the wire which is coloured BLUE to the terminal marked with the letter N or coloured BLACK Connect the wire which is coloured BROWN to the terminal marked with the letter L or
10. f te break or date breaks date breaks OK The Time amp Date Sequence number is the same as the Act number For convenience you are able to select and set up other Time amp Date Sequences before changing the corresponding Act s type of Set up to Time amp Date The s marks the start of Date Breaks for this Act number to accept the offered Time amp T amp DSq 8 00 00 270301 Dat 1 ate sequence or 9 9 gt Ann 8 hh mm ddmmy y select another to review accept start time for the first break or ollolloli1 J2l 3all5l 9 to T amp DSq 8 s17 30 270301 8 hh mm select a new time to review accept start date for the first break or T amp DSq 8 s17 30 120401 select a 8 hh mm ddmmy y new date to review accept Announcement Act for the duration om 517 30 120401 of the break 1 9 9 nnl 17 30 120401 to review accept end time for the first break aum E 2 T amp DSq 8 s17 30 120401 Annl2 09 00 120401 select a new time to review accept end date for the break or T amp DSq 8 09 00 170401 y to select a Ann 8 hh mm
11. pip pip tone is played indicating that you are now in the initial menu 9 Emergency 0 Nor mal A pip pip tone is played indicating that 1 Rec 2 Play Ass 4 5 you are now in the initial menu What this means is that you can press to record or delete an announcement to play an announcement or assign an announcement 9 to set to emergency mode This suspends normal operation and answers callers with emergency announcement act 99 to stop emergency mode and return to answering callers with the announcements acts that where previously assigned to the ports to see the 2nd menu to return to play and display the current announcement act for port 0 Function Displays When you have pressed a key to select a function from the menu the display may prompt you to key in some data If you need to key in an announcement number a port number etc the display offers you a default value usually the one assigned to that port e g Announcement 1 The offered number you can change is blinking to indicate that you can key in a new digit Alternatively if you want to accept the value shown just press the key The key where a number is offered the key accepts the number The key is used to exit from the current function without making further changes and in many places the key allows a correction to be made by backspacing to the previous digit number or
12. CHANGING ACCESS h 37 APPLY CALLERS PASSKEY ACCESS LIMITATION eese nnne nee eter nnne seen eet n nnns 38 RESET ALE 061 E LoT eC 39 RESET AN INDIVIDUAL PORT AND CHANGE IT S 40 ERROR PROMPT eee G 41 RECORD ERROR PROMPT ugeet 41 PEAY ERROR PROMPT ico rr ee ie EEN D RE e IS E Pe ee 42 RECORD ME DIGITS ori jener aene a east ne aen Ua soos csvesceuectesosseccensedece ovesseccasecdecosnebeascascoceceoconsetss 43 PBX RAD PORT ANNOUNCEMENT APPLICATIONS csssssssssssssssessccccsssssscesscccssssescsseeee 44 EXAMPLE FOR CALL QUEUE ANNOUNCEMENTS nenne 44 INTERACTIVE ANNOUNCEMENT APPLICATIONS cccsscssssscsssssssesscccccssssscessccessssssceneeee 46 EXAMPLE INTERACTIVE INFORMATION SERVICE 46 ATTENDANT APPLICATIONS sessscscssssccssscesscsssetacstencteseveuscoesecncevssseuesvsteacsvovsesssussedessvessessdevetsseteeces 47 EDIT OR REVIEW ATTENDANT SET UP eee rrr e rrr t rer 47 RECORD lRANSPEER e ture ee eset e decade Gees 48 SET UP FOR CALLERS DIALING THE EXTENSION NUMBER eee eene 51 EXAMPLE AUTO ATTENDANT SET UP FOR CALLERS WITH MF DIALLING eere enn 54 EXAMPLE AUTO ATTENDANT SET UP FOR CALLERS WITH OR WITHOUT
13. coloured RED Connect the wire which is coloured GREEN AND YELLOW to the terminal marked with the letter E or an EARTH SYMBOL or coloured GREEN or GREEN AND YELLOW Fitting a plug Green Yellow Blue wire Cable clamp Multi Function RAD version 11 21 revised 12 April 05 page 12 Installation Procedure Please make sure you follow these steps in the correct order and that you have read the safety information 1 Carefully remove the unit from its plastic bag 2 Plug the local handset in to the front socket marked LOCAL HANDSET 3 Remove the battery fuse and holder from its bag Fit it into the socket marked BATTERY FUSE at the rear of the unit making sure it is securely inserted you can test this After step 5 make a short test recording for announcement 1 then disconnect mains power for 5 minutes After this if you can play the announcement then all is well 4 The MfRAD will test each port when first powered on to determine which type of port it is connected to so make sure that all the ports are connected before you proceed For the M320 plug the telephone line cords into the sockets marked 1 6 on the rear of the unit The socket marked RS232 is for connecting the serial port of a personal computer Plug the mains lead into the socket at the rear of the unit 5 With the switch on the mains socket set to off plug the mains lead into the socket Switch on at the socket Watch the display and check that it sh
14. number are currently assigned to the port you are using for remote control Use the remote telephone to call the announcer system When you hear the greeting announcement Press X your remote access key code After gaining remote access you will hear pip pip press to start recording speak after the tone press W to stop The recording that you have just made is played back to you for confirmation If you are not satisfied with the recording press E speak after the tone now you are recording it again otherwise Press W to accept You will hear the pip pip tone confirming that you are back at the main menu again Press and you will hear the message that is assigned to the port you are calling on and remote control will end Multi Function RAD version 11 21 revised 12 April 05 page 20 Remotely Recording a Transfer Act announcement Press X X X X your remote access key code After gaining remote access you will hear pip pip Press for record Enter announcement number D e lo Press W to start recording by speaking after the tone Please hold I am transferring you the accounts department Press to insert a Recall digit X X X X extension number for the accounts department Wait 5 seconds Your recording is played back for confirmation Press W to accept the new record
15. ports 00 31 seized Loop Start mode and playing forever 4 to accept If repeats 9 ports 00 31 will play forever to return to the 17 menu 9 Emergency 0 Nor mal 1 Rec 2 Play Ass 4 5 Multi Function RAD version 11 21 revised 12 April 05 page 34 Remote control access Changing Key Code for remote control At the time of installation remote control access will be barred You may only change the access key code It cannot be reviewed Lift handset press From 1 Delays 2 Repeats x 3 Guard 4 Reset this 2 menu press 7 hidden key 3 Key Code f d or Suap gt 4 Security Quit 3 for Key Code 1 Limit pass key 2 Remote control key 2 for Remote control key 0000 code for key remember no yes Enter the your new code and y 1234 code for key make a note of it remember no yes to accept Key remembered for remote control f to return to the 17 menu 9 Emergency 0 Nor mal 1 Rec 2 Play Ass 4 5 Multi Function RAD version 11 21 revised 12 April 05 page 35 Allow or bar remote control Change or review the range ports allowed to control the system to make changes such as new recordings or assign announcements to other ports At the time of installation remote control access will be barred this 2 menu press 7 hidden EE key 3 Key Code f d E E
16. week e This announcement number plays A will to include exclude Monday show if it is not recorded ES to include exclude Tuesday to include exclude Wednesday 1 2 3 4 to include exclude Thursday gt 5 to include exclude Friday Ann 10 0000 2400hrs 6 7 to include exclude Saturday to include exclude Sunday Multi Function RAD version 11 21 revised 12 April 05 page 59 to review accept selection or enter Announcement or Act number for the early morning time period 1 19 9 T amp DSq10 Days MTWTF Ann 11 0000 2400hrs to review accept selection or enter the time to stop playing the early morning Announcement or Act and start the working day one 0 0 0 1 2 3 5 9 T amp DSq10 Days MTWTF Ann 11 0000 0900hrs T amp DSq10 Days MTWTF Ann 11 0000 0900hrs to review accept selection or enter Announcement or Act number for the working day time period 119 19 T amp DSq10 Days MTWTF Ann 10 0900 2400hrs 05010 Days MTWTF n 10 0900 1730hrs to review accept selection or enter Announcement or Act number for the evening time period 1 19 9 T amp DSq10 Days MTWTF Ann 11 1730 2400hrs T amp DSq10 Days 55 to rev
17. 4 Security Quit 4 for Security Ports 1 limitation 2 remote control 2 for remote control eee barred 1 alter i to allow remote access Or to review next range of ports Allow remote control via ports 01 31 1 3 to select port for start of range Allow remote control t t p via ports 01 31 Er ES to select port for end of range 4 to accept Ports 01 31 remote allowed 0 alter to return to the 1 menu 9 Emergency 0 Normal 1 Rec 2 Play Ass 4 5 Lift handset press From 1 Delays 2 Repeats Multi Function RAD version 11 21 revised 12 April 05 page 36 Limit callers access Caller s 4 digit passkey required before access to announcements beyond the initial greeting is allowed The range ports where this applies must be defined before this becomes active At the time of installation caller s access will be open This means that callers will not be required to enter the 4 digit passkey Changing access limit passkey You may only change the limit pass code It cannot be reviewed Lift handset press From 1 Delays 2 Repeats 3 Guard 4 Reset gt this 2 menu press 7 hidden key 3 Key Code f d Se 4 Security Quit 3 for Key Code 1 Limit pass key 2 Remote control key 1 for Limit pass key 0000 code for key r
18. Act 1 Announce change the assignment gt ports 0 1 next or or any other key will discard Shows range of ports to which this your new recording act is currently assigned and offers start of the range The announcement is played repeatedly Enter the port number for the Act 1 Announce start of range sports 0 1 next press for range end offer to review next range of Offers end range of ports ports or gt 9 0 Nor mal return to the main menu l Rec 2 Play Ass The peep peep is played indicating that you are back at the main menu again Multi Function RAD version 11 21 revised 12 April 05 page 15 The External Audio Input Socket The external input socket may be used for recording speech or music If speech with background music is required then follow the section Record Announcements until it displays to start Start the CD Player or Tape press D key to start the recording say your announcement then press the key to end the recording If speech from the handset is not required then follow the section Record Announcements until it displays to start Press button to mute the handset microphone start the CD Player or Tape when it reaches the section of music that you wish to
19. hidden key 4 for next menu gt 1 Dial Record 2 Prompts 1 for Dial Record 1 Record digits 1 9 0 gt Press amp hold 1 for Dial Record i You must hold each key in turn following the prompts on the display All keys must be recorded before you replace the local handset digits 1 9 04 recorded i 4 to return to the 1 menu 9 Emergency 0 Nor mal 1 Rec 2 Play Ass 4 5 The peep peep is played indicating that you are back at the main menu Multi Function RAD version 11 21 revised 12 April 05 page 43 PBX RAD PORT ANNOUNCEMENT APPLICATIONS All Acts are Announce type at the time of installation You may use this type for PBX call queuing or interactively For PBX RAD port applications this will usually be a non interactive announcement The PBX RAD port audio speech path going into the system is usually muted so signals from the caller will not be received Music is not recommended for this type of Act as some music contains MF4 signalling tones This would give unpredictable behaviour If music is to be played to your callers change the type to Music on Hold then MF4 signalling tones are ignored except during the first 10 seconds and then only the digit is accepted This allows for remote control which will be covered later is this guide Example for call queue announcements Act Port Assignment Text for Announcements Acts
20. n recorded then the display will show Multi Function RAD version 11 21 revised 12 April 05 page 23 Playing all announcements Shows length of recording in seconds Lift handset press 4 From the Playing Time 14 main menu press 2 for play 1 9 assign 0 next The first recorded announcement starts playing ar A h h ispl h EE Press start playing the 01 end 11 seconds 1 9 assign 0 next next announcement Press to return to the main menu at any time Multi Function RAD version 11 21 revised 12 April 05 page 24 Review or Change Assignment of Announcement Act to Ports Shows length of recording in seconds Lift handset press 4 From the l Playing Ti me main menu press 2 for play 1 9 assign 0 next The first recorded announcement starts playing Select announcement act Press 1 Playi ng Ti me 28 1 9 assign 0 digits for it s number 9 9 press to start playing it Shows the set up type for this act number Press to review or change the Act 1 Announce assignment gt ports 0 1 next Shows range of ports to which this act is currently assigned and offers start of the range The announcement is played repeatedly Select port for the start of range press digits for it s number 49 9 for range end offer 8 to review next range of
21. ports if present or return to the main menu if no other range exists Act 1 Announce ports 0 next Offers end range of ports Act 1 Announce portsl10 14 next Select port for the end of range press digits for it s number 49 9 to accept and review next range of ports if present or return to the main menu if no other range exists or to return to the main menu 9 Emergency 0 Nor mal 1 Rec 2 Play Ass 4 5 The is played indicating that you are back at the main menu again Multi Function RAD version 11 21 revised 12 April 05 page 25 Call Counters Total Count Of Calls Received Lift handset press s From p l Reset Calls the 2 menu press 1 for Hits 2 Calls per port 9 Total calls 000028 1 for Reset Calls 0 reset to zero to return to the 2 menu Calls 000000 0 for reset to zeros gt to return to the 2 menu lee 4 Setup 5 Clock 4 5 to return to the 17 menu 9 Emergency 0 Nor mal 1 Rec 2 Play Ass 4 5 The peep peep is played indicating that you are back at the main menu again Multi Function RAD version 11 21 revised 12 April 05 page 26 Count of Calls Received by each port Lift handset press From gt l ResetCalls the 2 menu press 1 for Hits Calls per port V
22. take your call please call back later announcement assigned Multi Function RAD version 11 21 revised 12 April 05 page 50 Set up for callers dialing the extension number This facility is only to be used with the mfRAD connected to extension ports of a PBX It transfers calls to the extension number dialled by the caller or to the extension recorded at the end of the following procedure Change type of Set up for the act announcement number you select to Extension either before or after recording it see Reviewing Changing Type of Set up above Lift handset press From the main menu press 1 for record Record ann 1 Enter announcement number or 01 99 start press to accept the one offered Or if the announcement exists Re record 1 Enter announcement number D nent no start press to re record the one offered 0 to find first available or to end without re recording Recordin 1 Press start the recording gt Ee g os Shows seconds of the free recording time available to you After the tone record If you know the extension number that you wish to be connected to dial it now leave a gap to allow the caller time to enter th xtension number press the Recall key and then dial the default extension number for callers who do not dial a number
23. 20 to accept the source Act or Copy T amp DSq 10 4 9 9 To T amp DSqs 2 20 to select another source Act to accept the destination range start Copy T amp DSq 10 or To T amp DSqs 2 20 11 9 9 to select another start of destination range 4 to accept the destination range Please wait Copying end T amp DSqs 10 to 02 20 or to select another end of destination T amp DSqs 02 20 range Copied from T amp Dsq 10 Multi Function RAD version 11 21 revised 12 April 05 page 63 or to return to the 9 Emergency 0 Nor mal 1 Rec 2 Play Ass 4 5 1 menu Copy T amp DSq 10 to select another source Act To T amp DSqs 2 20 The peep peep is played indicating that you are back at the main menu PC Control The PC application software for the mfRAD is supplied with each system on a CDROM This software allows control of the mfRAD and to make changes in set up It also allows the creation of a set up including announcements independently of the mfRAD unit Included on the CDROM are examples of typical set ups with announcement recordings Once loaded these can be re recorded and tailored to suit any requirement The PC software allows audio files saved on a PC in WAV format to be imported into a profile which is th
24. After your announcement Recording 04 press Recall then dial the 0 9 7 R 123 default extension number Digits as you dial them Wait 3 seconds to stop the recording Do not press 1 Playing Time 14 Z Accent Do again Shows length of recording in seconds The announcement you have just recorded is played At the point where the MF4 digits were recorded the display changes to 4 Transfer to extn 123 assign Recorded digits are displayed Multi Function RAD version 11 21 revised 12 April 05 page 51 Shows the set up type for this act Press to accept and review or Act 1 Extension change the assignment sports 0 1 next or other key will discard Shows range of ports to which this your new recording act is currently assigned and offers start of the range The announcement is played repeatedly PortO must be included if this is the first time an Extension type of set up is being used on the system This enables the system to learn the number of digits required by your PBX Shows the set up type for this act Ee Dee YU EEN MN M ports 0 1 amp next press for range end offer to review next range of Offers end range of ports ports gt 9 Emergency 0 Nor mal or 1 Rec 2 Play Ass 4 5 to return to the main menu
25. D version 11 21 revised 12 April 05 page 53 Example Auto attendant set up for callers with MF dialling In this example there are two different published telephone numbers one for the personnel department and the other for the training department The company s Private Branch exchange PBX is set up so the calls arriving for the personnel department are routed to ports 1 2 or 3 of announcer system where these ports have Act 2 assigned to them with the greeting Announcement number 2 Calls arriving for the training department are routed to ports 4 5 or 6 of the announcer system where Act 10 with greeting Announcement 10 has been assigned to them Act 2 Set up structure assigned to ports 1 2 amp 3 Act Ann 2 3 4 2 2 2 2 2 2 number Text for Announcements Acts Great Bank Personnel Department Dial 1 For assistance with any Personnel matter 3 sec pause Dial 2 For Staff Benefit enquiries 3 sec pause Please hold you are being transferred Press Recall 2303 Please hold you are being transferred to a person dealing Attendant with Personnel matters Press Recall 2301 oF Transfer Attendant Please hold you are being transferred to a person dealing Attendant with Staff Benefits Press Recall 2302 Transfer The assignment of Announcements Acts for these ports is structured so hat if callers press a wrong digit the greeting Act for choice 0 is Attendant epeated Multi
26. ECEIVED BY EACH PORT 27 FREE RECORDING TIME AVAILABLE cccsccccssssssessscscssssssscssccccsssscscecececcssscsscesecesesssssscoceees 28 AND SOFTWARE VERSION INFORMATION 28 LIVE FEED INPUT AG TEV ATION 28 REVIEWING AND CHANGING TYPE OF SET UP sccscccssssssssssscscsssserscccccsssssceseccsecsssssconeces 29 SETTING THE TIME AND DA TE isssissassiececcsses caseceseseseesecasesevesossoncesccsesvesoosecsecossvevesos acsesessevesosdoose 30 Multi Function RAD version 11 21 revised 12 April 05 page 2 SETTING AUTOMATIC CLOCK CHANGE FOR SUMMER TIME eerte eene 31 REVIEW OR CHANGE TRANSFER OVERRIDE TIME 32 REPEATING ANNOUNCEMENT TO CALLERG scccscsssssssessssccsssssscessccccsssssscesecesecsssssconeeee 33 STOPPING PORTS FROM ANSWERING CALLS enne etennnn nest ee etre nnde eren eet tnn n 33 MAKING PORTS WORK IN LOOP START MOD 33 MAKING PORTS PLAY THE ANNOUNCEMENT CONTINUOUSLY eere eee n nn 33 REMOTE CONTROL ACCESS FE SE Pena ao ea ao dE so Ee aene 35 CHANGING KEY CODE FOR REMOTE CONTROL 35 ALLOW OR BAR REMOTE CONTROL eset nete esses stein nnn asse te rena 36 LIMIT CALLERS AGCTGQESS ieeeeresos eo duda daos era SERES se Fees Deae see eias TNNT Re sasucdeste 37
27. Function RAD version 11 21 revised 12 April 05 page 54 Act 10 Set up structure assigned to ports 4 5 amp 6 wa t It t t MF digit Act Ann 10 11 12 10 10 10 10 10 10 10 number Caller s Text for Announcements Acts Type of choice Act MF digit Number Great Bank Training Department Dial 1 For Training Attendant Bookings amp Administration 3 sec pause Dial 2 For assistance with any other Training matter 3 sec pause Please hold you are being transferred Press Recall Please hold you are being transferred to a person dealing Attendant th Training Bookings amp Administration Press Recall 6001 Transfer Please hold you are being transferred to a person dealing Attendant ith Training matters Press Recall 6002 Transfer The assignment of Announcements Acts for these ports is structured so hat if callers press a wrong digit the greeting Act for choice 0 is Attendant epeated Note the recall plus digits at the end of greeting announcements 2 and 10 This ensures that callers who are not sure of their requirements or are calling from an old non tone dialling phone are routed to where general enquires are dealt with Example Auto attendant set up for callers with or without MF dialling This example is based on the one above but with the addition of selection by voice response to cater for callers with pulse dialling phones for the personnel department The company s
28. Great Insurance Claims Department We are sorry Announce to keep you waiting All our staff are busy at the moment Please hold the line and you will be connected as soon as someone becomes available still busy Please continue to hold the line and you will be connected as soon as someone becomes available We are sorry to keep you waiting We are experiencing a large number of calls due to the flooding We have extended our office hours to cope with this high demand The hours are 07 00 to 20 00 Monday to Sunday until further notice Please call back later or continue to hold the line and you will be connected as soon as someone becomes available 60 seconds or more of music or music and speech Setup to play continuosly see Repeating Announcement to callers Do Not assign We are unable to take your call due to an emergency building evacuation Please call our London office on 0800 1234567 Multi Function RAD version 11 21 revised 12 April 05 page 44 R nabled see sed for your staff to remotely control the system recording playing changing assignment or to enable disable emergency mode See Remotely ecording a new Announcement You can provide a prompt by recording Press m lo lo lo lo your remote access key code After gaining remote access you will hear pip pip for record Enter announcement number Press H to start recording by speaking after the tone Press H to
29. MOTE CONTROL OF THE MFRAD cccsscscossssssesssccssssssscersccccsssssssececcsesssssscssccsesssssssenecees 16 REMOTELY SET ALL PORTS TO EMERGENCY Mopp 17 REMOTELY RETURN ALL PORTS TO NORMAL Mopp 17 IRREMOTELY ERRECHEN tee 17 REMOTE ASSIGNMENT OF ACT ANNOUNCEMENT TO PORT 18 REMOTELY RECORDING A NEW ANNOUNCEMENT en 19 REMOTELY RECORDING A STRING ACT ANNOUNCEMENT eee eee nh rn rrr nnn 20 REMOTELY RECORDING A TRANSFER ACT ANNOUNCEMENT rrr nnn 21 ERASING ANNOUNCEMIENTIS 4 sus eo oe ca ssdesscsen dessessevese doascusesasbeeessvescacsdocs Fees Ue ep see eias usas uo 22 FOR PORTS WITH ALL TYPES OF ACT EXCEPT STRING TvbPES nnne nnn 22 FOR PORTS WITH STRING TYPES cccccccsesssseceeececsesseseceeececseaueceeececsessaaeceeececsesssaeeeeceecseneeseeeeeeeene 22 PLEAYING ANNOUNCEMPNIENTS Fo cs doe ERES PLE RYE Sepe P Feo e e VESTRE 23 SELECTING AN ANNOUNCEMENT TO PLAY cccsessssseseeececeesssaececececeenssascecccecsesenseseeeeecsesesseaeeeeeesesensaaeas 23 PLAYING ALL ANNOUNCEMENTS eene a e E een ette tegens e 24 REVIEW OR CHANGE ASSIGNMENT OF ANNOUNCEMENT ACT TO PORTS 25 CALE COUNTERS vss PE R HM 26 TOTAL COUNT OF CALLS RECEIVED ccccsessssececeesessssececececeesesaeceeccecsesaaececececeesaaeeeeceeceeseaeeeeeeeeeenes 26 COUNT OF CALLS R
30. Private Branch exchange PBX is structured so the calls arriving for the personnel department are routed to ports 1 2 or 3 of announcer system where these ports have Act 2 assigned to them with the greeting Announcement number 2 The set up type is Attendant so after the announcement a tone is played the announcer system listens for 3 seconds If the caller responds the next Act is played but if there is no response it skips over the next Act and starts to play the following Act Multi Function RAD version 11 21 revised 12 April 05 page 55 Act 2 Set up structure assigned to ports 1 2 amp 3 Act Ann 2 3 4 2 2 2 2 2 2 2 number Caller Text for Announcements Acts choice Great Bank Personnel Department Dial 1 For assistance with any Personnel matter 3 sec pause Dial 2 For Staff Benefit enquiries 3 sec pause We did not receive your digit but you can now select by voice response Please remain silent until the tone following the option that you require then say GO ON 1 sec pause Assistance with any Personnel matter caller responded so the following is selected Please hold you are being transferred to a person dealing with Personnel matters Press Recall 2301 response so the caller skips to here Please hold you are being transferred to a person dealing with Staff Benefits Press Recall 2302 The assignment of Announcements Acts for these ports is structured so hat if ca
31. ack at the main menu again Multi Function RAD version 11 21 revised 12 April 05 page 28 Reviewing and Changing Type of Set up Lift handset press and again for the 2 menu press 4 for Setup Act 1 Announce Select announcement act Press digits for it s 199 Pick type number 1 9 9 press to accept it If an announcement of the same number as the Act exists it will be played repeatedly Shows current type of Setup for this Act Choose Type of Set up to give to the selected announcement act 0 Announce Music On Hold Act 1 Announce 0 8 Type select 1 Act 1 Time 6 Date 0 8 Type select 1 2 String 3 String End 4 Attendant 5 6 7 6 pressed In this example for Time amp Date type Transfer Time amp Date Extension Act 1 Time amp Date Save Yes No 8 Live Output press to accept the choice Act 1 Time amp Date 1 99 pick type Press to confirm this choice to quit without changing 1 Hits 2 Free 3 Live 4 Setup 5 Clock 5 Press again to return to the a menu Press again to return to the 17 menu 9 Emergency 0 Nor mal 1 Rec 2 Play Ass 4 5 VV V VV V The peep peep is played indic
32. ating that you are back at the main menu again Multi Function RAD version 11 21 revised 12 April 05 page 29 Setting the time and date This is essential for Acts with Time amp Date Set up type It is not required for other types of Set up Lift handset press 9 From this 2 menu press 5 for Clock for time Enter current time in 24 hour format Example for14 15 hours press 4 1 5 Press to complete to return to Clock menu for date Enter current date Example for 16 of March 2001 press 1 6 0 3 o 1 Press to complete gt gt gt gt gt gt oS gt 1 me 2 Date 3 Summer time enter new time hh mm enter new time 1415 14 15 Fri 16 Mar 01 0 calls 1 Time 2 Date 3 Summer time i enter new date dd mm yy enter new date 16 03 01 14 15 Fri 16 Mar 01 0 calls Multi Function RAD version 11 21 revised 12 April 05 page 30 Setting automatic clock change for Summer Time This is essential for Acts with Time amp Date Set up type It is not required for other types of Set up for start time date Example Hour min day month starts 02 00 00 00 Lift handset press DI From this 2 menu press 5 for Clock 1 Time 2 Date 3 Summer time i Summer Time 1 starts 3 for Summer time 2 ends 0 disable British Summer time begins at
33. ction RAD version 11 21 revised 12 April 05 page 16 Remotely set all ports to Emergency Mode Suspends normal operation and answer callers with emergency announcement act 99 see Emergency mode Assuming that the Announcement Act number 99 has been prerecorded Press X x your remote access key code After gaining remote access you will hear pip pip press 9 Then press you will now hear Act 99 playing as though you were a caller Now just hangup Remotely return all ports to Normal Mode Stops emergency mode and returns to answering callers with announcements acts that where previously assigned to the ports see Emergency mode Press X your remote access key code After gaining remote access you will hear pip pip press 0 Then press you will now hear the normal Act playing as though you were a caller Now just hangup Remotely Rerecord For all types of act except String and Transfer types The following assumes that the Announcement Act number you wish to rerecord is the same as currently assigned to the port you are using for remote control If the act number is different then go to Remote Assignment of Act Announcement to ports before proceeding here Press WR X x your remote access key code After gaining rem
34. d to suit any requirement Available types of set up Each port of the Multimessage mfRAD is assigned an act Each act is assigned 1 of the 9 types of set up which determines how the act will behave when answering callers You think of an act as being like an act of a play in a theatre which could be a simple oration or complex with many actors on stage at once and the port assigned this act as the stage for the performance The simplest default type is the Announce Up to 99 different acts are available Act numbers are the same as announcement numbers For example assigning number 27 to a port is the same as assigning announcement number 27 to that port Each caller hears the relevant announcement from the beginning Multi Function RAD version 11 21 revised 12 April 05 page 4 Emergency mode when selected temporarily assigns act 99 to all ports This is commonly used for building evacuation in the event of fire etc A simple telephone handset or mobile phone can via the telephone network enable disable this mode or re record the announcement Remote control access is guarded using a 4 MF digit security code Act 99 can be any type Act s from 1 to 99 may be assigned any of the following types of Set up 0 Announce Callers may select any of the other act announcement numbers by dialling the corresponding number This is the default set up when the system is first powered up a
35. d when Disconnect Clear signal is not available Lift handset press From gt 1 Delays 2 Repeats 3 Guard 4 Reset gt this 2 menu press 7 hidden key 4 for Reset 1 Reset All 2 Port type Port 0 NotUsed 2 for Port type gt 1 31 jy Port 1 Analog 1 3 1 to select port and 12 34 Change review it s current type 1 Analog 2 TMOM to change 3 Anal og Dt one in to reset to Analog type Port 1 Analog 2 to reset to TMOM type 1 31 Change to reset to Analog with dial tone clearing type to return to the 1 9 Emergency 0 Nor mal menu 1 Rec 2 Play Ass 4 5 Multi Function RAD version 11 21 revised 12 April 05 page 40 Error prompt An optional prompt used to tell callers that they have made a mistake Callers are invited to dial some digits where the system is set up to use acts with Announce type interactively If these digits do not correspond with an act number this error prompt is played If this prompt is not used the system will ignore the caller s digits and repeat the greeting act Record Error prompt Lift handset press From gt 1 Delays 2 Repeats 3 Guard 4 Reset gt this 2 menu press 7 hidden key 4 for next menu E 1 DialRecord 2 Prompts to 2 for Prompts Prompts 1 record 2 play zs EE Record error prompt
36. e Re settable counter 2 for Calls per port 00 0000 0000 01 0012 0012 to return to the 2 menu Non resettable counter 00 0000 0000 8 to scroll down ps 01 0012 0012 01 0000 0012 zero and scroll down E 02 0016 0016 2 to scroll up 01 0000 2d 02 0016 0016 l Hits 2 Free 3 Li ve to return to the 2 o return to the 2 menu 4 Setup 5 Clock 5 to return to the 17 menu 9 Emergency 0 Nor mal 1 Rec 2 Play Ass 4 5 The peep peep is played indicating that you are back at the main menu again Multi Function RAD version 11 21 revised 12 April 05 page 27 Free Recording Time Available And software version information Lift handset press 4 From time available the 2 menu press 2 for Free 1643 seconds gt displays software information gt eae tee The peep peep is played gt 9 0 Normal indicating that you are 1 Rec 2 Play Ass 3 back at the main menu again to return to the 1 menu Live Feed input activation See Live Output type Lift handset press DI From the 2 menu press 3 for Live P Live feed ENABLED Feed stop ere ere Co eme 9 Emergency 0 Normal to return to the 1 menu i IC 1 Rec 2 Play Ass 4 5 The peep peep is played indicating that you are b
37. e 18 Remotely Recording a new Announcement For all types of act except String and Transfer types Press X your remote access key code After gaining remote access you will hear pip pip Press for record Enter announcement number DI p 9 Press to start recording by speaking after the tone You can pause by pressing EI Press again to resume recording Press to stop Your recording is played back for confirmation Press to accept the new recording any other key will discard the new recording If recorded callers will continue to hear the old one To accept current port assignment press you will hear the pip pip tone confirming that you are back at the main menu again Press and you will hear the message that is assigned to the port you are calling on and remote control will end Or Press E for the first port in the range then g to accept then E R for the last port in the range then W to accept Press again You will hear the pip pip tone confirming that you are back at the main menu again Press and you will hear the message that is assigned to the port you are calling on and remote control will end Multi Function RAD version 11 21 revised 12 April 05 page 19 Remotely Recording a String Act announcement The following assumes that both a String and a String end
38. e Set up type if you start by recording the default Announce Set up type It will automatically be changed to Transfer at the time when the Recall is pressed Press to accept and review or change the assignment or or any other key will discard your new recording The announcement is played repeatedly Enter the port number for the start of range press for range end offer ports to review next range of or to return to the main menu Ge gt The peep peep is played indicating that menu The PBX should be set up so that in the it will then another phone extension which should be busy or failing to answer Multi Function RAD version 11 21 revised 12 April 05 Shows the set up type for this act Act 1 Transfer 0 1 next ports Shows range of ports to which this act is currently assigned and offers start of the range Shows the set up type for this act Act 1 Transfer 0 1 next ports Offers end range of ports 9 Emergency 0 Nor mal 1 Rec 2 Play Ass 4 5 you are back at the main case of this transfer the an attendant extension being caller to station ora page 49 general office group extension number If this cannot be done then to another port of the mf RAD with We are very sorry the extension you require is unable to
39. ed Or if the announcement exists Re record 1 Enter announcement number O next no start press D to re record the one offered 0 to find first available or to end without re recording Recording 1 Press to start the recording x Ges a 9 E Shows seconds of the free After the tone speak clearly into the handset recording time available to you At any point before pressing the Recall key you may E Record pause 1 to pause resume by pressing resume stop again Multi Function RAD version 11 21 revised 12 April 05 page 48 The following is the most common procedure You are being transferred to the reservations desk please hold the line press the Recall After your announcement press Recall then dial the extension number Wait 3 seconds to stop the recording Do not press ps key and then dial the extension number Recording 04 0 9 7 R 123 Digits as you dial them 1 Playing Time 14 Z Accent Do again Shows length of recording in seconds The announcement you have just recorded is played At the point where the MF4 digits wer recorded the display changes to to extn assign Recorded digits are displayed 4 Transfer 123 There is no need to edit th
40. emember no yes Enter the your new code and make a note of it 1234 code for key DOO eel remember no yes to accept d Key remembered for limited access st 9 Emergency 0 Nor mal to return to the 1 menu gt 1 Rec 2 Play Ass gt Multi Function RAD version 11 21 revised 12 April 05 page 37 Apply callers passkey access limitation Change or review the range ports requiring the caller to enter a 4 digit passkey before access to announcements beyond the initial greeting At the time of installation caller s access will be open This means that callers will not be required to enter the 4 digit passkey Lift handset press 2 From 1 Delays 2 Repeats this 2 menu press 7 hidden gt 3 4 Reset key 3 Key Code f d EST 4 Security Quit 4 for Security Ports 1 limitation 2 remote control 1 for limitation Ports 01 31 pass open l alter gt to limit access Or to review next range of ports Limit access for ports 01 31 uB to select port for start of range to accept Limit access for ports 01 31 1 3 to select port for end of range 4 to accept Ports 01 31 limit limited 0 alter 3 to return to the 1 menu 9 Emergency 0 Nor mal 1 Rec 2 Play Ass 4 5
41. emote control via the PSTN or an extension of a PBX for recording playing or assining acts to ports Access is guarded using a 4 MF digit security code Individual ports can have remote control enabled 9999 999 System Capacity Maximum of Up to 99 announcements Minimum of 6 and a maximum of 27 minutes digital storage for M320 Minimum of 6 and a maximum of 111 minutes digital storage for M330 2 4 or 6 analogue ports for connection to PBX extension ports Siemens TMOM ports or PSTN lines on Model 320 8 12 16 20 24 28 or 31 analogue ports for connection to PBX extension ports Siemens TMOM ports or PSTN lines on Model 330 Battery back up running for three hours 45 hours memory retention optional extended memory for Model 330 running for ten hours 135 hours memory retention Dimensions M320 L x W x H 350 x 430 x 50 mm Weight 7 Kg M330 L x W x H 400 x 430 x 130 mm Weight 12 Kg Installation These installation instructions apply to MfRAD Model 320 only Model 330 must be installed by a competent engineer If you are installing a Model 320 MfRAD please make sure you follow the instructions carefully and in the order given Choosing A Suitable Site Multi Function RAD version 11 21 revised 12 April 05 page 6 The system should be installed on a level solid surface where 9999 The mains lead will reach a 240 V AC switched mains socket preferably with a guard fitted so t
42. en downloaded to the mfRAD system The system may be controlled from the PC while it continues to answer calls except while up or down loading the announcement and set up files To start controlling from your PC connect the supplied cable to serial port 1 of your PC and the mf RAD RS232 port then run mfRad exe see PC Help file for detailed instructions Multi Function RAD version 11 21 revised 12 April 05 page 64
43. eyond the initial greeting is allowed For this see Limit callers access At the time of installation caller s access will be open This means that callers will not be required to enter the 4 digit passkey Edit or review Attendant Set up type First change Type of Set up to Attendant see Reviewing and Changing Type of Set up above Act 2 Attendant 1 99 view alter Act 2 2 pick type to view alter 3 see alter setup 3 to see alter Attendant Ks 1 A 2 copy Act02 choice 0 9 1 to see alter WE E NE he The current announcement plays if Announcement number blinks for it has been recorded the greeting choice key 0 Example you wish to change the announcement number for when your callers choose to press 1 for calls answered by ports which have Act 2 assigned to them 1 for choice key 1 A02 choice 1 edit You may make any choice 0 9 at this 12 23 45 91 11 14 17 point Announcement 23 blinks for choice key 1 and if recorded it will be heard to edit announcement number Ea Act 02 choice 1 for caller s choice key 1 ann 68 accept Select announcement number 11919 A02 1 edit to accept 12 68 45 91 11 14 17 The current announcement plays if it has been recorded After pressing to accept the ne
44. fter installation Music on Hold MOH Typically used to comfort callers who are on hold or are being held waiting in a queue on an Automatic Call Distribution system ACD for an agent to become free Any port can be configured for MOH Music Speech or a combination of both can be directly recorded using the supplied handset or downloaded using a cassette tape recorder or CD player via the input socket found on the front panel An audio file recorded in WAV format on a PC may be imported to a profile using the mfRAD PC software MOH ports can be programmed to play continuously String Announcements can be strung together allowing callers to listen to them in sequence being played in last recorded first heard order the 1 announcement being the initial greeting When recording a new announcement the 2 announcement is always used the previous contents having been shifted to become the 3 announcement and so on The number of announcements that make up a String can be changed the last one being known as the String End String End This is the last in a String of announcements it terminates the String and once played the call is then cleared Auto Attendant Allows callers one caller per port to connect themselves to the service or information they require by selecting from a verbal list that is presented to them Dialling single digits or voice response caters for callers with or without MF telephone handsets Transfer Thi
45. hange its type of Set up to Time amp Date S Reviewing and Changing Type of Set up Time amp Date set up type may be used in conjunction with other types of set up For example with Transfer type it could provide a different destination for callers during the period out of normal office hours Week Plan set up review First change Type of Set up to Time amp Date see Reviewing and Changing Type of Set up above Set the clock to the correct date and time see Setting the time and date Act 10 Time amp Date 99 view alter Act 10 2 pick type to review alter 3 see alter setup ao DE l Dates t Iter o see alter E EE l 2 Week plan 3 Copy N T amp DSq 10 week plan for Week Plan E 1 99 T amp DSq OK The Time amp Date Sequence number is the same as the Act number For convenience you are able to select and set up other Time amp Date Sequences before changing the corresponding Act s type of Set up to Time amp Date T amp DSq 10 week plan to accept the offered Time A 0 defaut edit te sequence Or 1 49 9 select another o Selected group of days dot replaces day excluded from the group T amp DSq10 Days MTWTFSS to review accept selection or Ann 10 0000 2400hrs select the group of working days for
46. hat it cannot be accidentally switched off The telephone line cords will reach your telephone line sockets There is a minimum of background noise so that you can record your announcements satisfactorily You can easily see the display preferably at head height The unit is away from direct sunlight or heating appliances Air can circulate around the unit allow at least 10 mm clearance all round The temperature is maintained between 10 C and 40 C The unit is away from water or corrosive chemicals particularly salt spray Unpacking The System When you unpack the system from its box you will find The Model 320 330 Multimessage mfRAD A mains lead with fitted plug if you need to change the plug refer to the Safety Information page The battery fuse For the M320 telephone line cords or for the M330 cables with Krone termination strips the quantity depends on the number of ports you purchased A telephone handset This User Guide and CDROM Cord for connecting to the serial port of a personal computer Connection And Conditions For Use Multimessage mfRAD Models 320 and 330 are approved for connection to two or more direct exchange lines from the public switched telephone network two or more extension lines on an approved call routing apparatus PBX or key system These lines may use either DTMF4 tone or loop disconnect pulse signalling The apparatus is not suitable for connect
47. iew accept selection or Ann 11 0000 2400hrs select the group of weekend days to include exclude Saturday o zl to include exclude Sunday 605410 Days ER Ann 11 0000 2400hrs Days MTWTF Ann 11 0000 VV VVVVV V You will only see this display if you have changed this K plan to end review save the o DL SC selection Co q 1 Dates 2 Week 3 to return to the 1 menu 9 Emergency 0 Normal 1 Rec 2 Play Ass 4 5 Multi Function RAD version 11 21 revised 12 April 05 page 60 Date Breaks set up review You only need to set up Date Breaks if you need different Announcements Act for bank holidays or particular days in the year The default at the time of installation is with no Date Breaks set When set up the Date Breaks will override the Week Plan set up for the duration of the Date Break period First change Type of Set up to Time amp Date see Reviewing and Changing Type of Set up Set the clock to the correct date and time See Setting the time and date Act 8 Time amp Date 99 view alter 2 Act 8 2 pick type to review alter gt 3 see alter setup ao l Dates t Iter o see alter p x 2 Week plan 3 Copy r amp psequence 8
48. ing any other key will discard the new recording If recorded callers will continue to hear the old one To accept current port assignment press vou will hear the pip pip tone confirming that you are back at the main menu again Press and you will hear the message that is assigned to the port you are calling on and remote control will end If you are not satisfied with the recording press 1 for record and repeat the procedure above Or To change the assignment press hj Bl for the first port in the range then W to accept then hj P for the last port in the range then W to accept Press again You will hear the pip pip tone confirming that you are back at the main menu again Press and you will hear the message that is assigned to the port you are calling on and remote control end Multi Function RAD version 11 21 revised 12 April 05 page 21 Erasing Announcements For ports with all types of act except String types Lift handset press From the main menu press 1 for record Re record 21 Q next start Enter announcement Erase 21 number press nO yes Offers the next announcement Press to erase or E Re record 22 e next n start press to return to the main ps iiic menu o Emergency 0 Nor mal 1 Rec 2 Play Ass The peep peep is played indicating that yo
49. ion as an extension to a payphone neither to a shared service party line or a 1 1 carrier system Multi Function RAD version 11 21 revised 12 April 05 page 7 Connections On Front And Rear Panels M320 Telephone line cords for connection to Siemens PBX TMOM ports have the following connections Bit plug pinno 1 2 3 Contact Control c Not used SE a er b d assignment wire wire wire wire Telephone line cords for connection to analogue PSTN telephone lines or to PBX analogue extension ports RJ11 plug pin no _ 2 Contact b 2 assignment Em contact wire wire contact Es Push the plug just below the shutter and use it to raise the shutter Connect to your sockets Ports 1 6 Telephone line RS 232 Sockets Port Battery fuse holder WARNING THIS APPARATUS LINES 1 2 3 4 5 6 RS 232 5 AMP MUST BE EARTHED CAUTION MAINS VOLTAGE 9 FUSE MUST BE Disconnect mains supply NOTIN SERVICE and Telecommunications network before removing covers Serial number Software configuration label on under side on under side Multi Function RAD version 11 21 revised 12 April 05 page 8 MULTIMESSAGE SYSTEMS MULTILINE ANNOUNCER M320 Port indicators Socket for Audio input socket Display on when port is busy connecting telephone Por
50. llers press a wrong digit the greeting Act for choice 0 is epeated Where it is not certain that transferred callers will be answered because agents are busy or not answering It is essential that the PBX be set up so that callers are not returned to the same port of the announcer system that transferred them This problem may be resolved by routing failed calls to another port of the announcer system with the following announcement act assigned Text for Announcements Acts We are very sorry no one is free to take your call at the moment please call back later Multi Function RAD version 11 21 revised 12 April 05 page 56 Type of Act Attendant Attendant Attendant Attendant Copying Attendant set up from one Act to other Acts Use this where you need different Attendant set ups with only minor differences for example initial greeting in another language First go to the 2 menu press A for Setup select the required source Attendant Act number see Reviewing and Changing Type of Set up above Act 2 Attendant 1 99 view alter WEEN Act 2 2 pick type to view alter gt 3 see alter setup Attendant setup It t up gt l see alter 2 copy E C UE from Act 03 2 t SE If recorded the announcement for the source Act you are copying from plays to accept the source Act E WWE 02 to Act 03 FSI or E WWE to select another source Act
51. mation Do Not assign Record 1 2 seconds of silence Not esential 12 but avoids callers hearing Not recorded tone 13 These are the items of news which are shifted down as new items are recorded 14 1 4 Record 1 2 seconds of silence to enabl 15 mustbethesame assignment to the range of ports required This 1 4 Great County Fire amp Rescue press information 11 as for the greeting Will be replaced when the other items ar shifted down e Record the first announcement 10 in the sequence as the greeting announcement then all the others 11 15 with 2 seconds of silence e Play each of them and review their assignment to ensure that none of them are assigned to ports that are used for other types of Set up If there is any port intended to have a different Set up change it by assigning another announcement Act to it e Change Type of Set up to String for Acts 10 14 Make the last Act 15 in the range a String End type S Reviewing and Changing Type of Set up e Assign the first Act in the sequence to the range of ports you are using for this service Then assign String End Act to the same range of ports Multi Function RAD version 11 21 revised 12 April 05 page 58 Automatic Announcement Switching See Time amp Date type Start by selecting an Act number that is not being used by other ports See Review or Change Assignment of Announcement Act to Ports C
52. menu The 0 key is used to step to the next available announcement number for recording or playing announcements If the handset is replaced before a sequence is followed through to its usual ending then wherever possible the mfRAD reverts to its condition before the sequence began Multi Function RAD version 11 21 revised 12 April 05 page 14 Record Play Assign Announcements For all types of act except String and Transfer types Lift handset press From the main menu press 1 for record Record ann 1 Enter announcement number or 01 99 start press to accept the one offered Or if the announcement exists Re record 1 Enter announcement number 0 next no start press to re record the one offered 0 to find first available or to end without re recording Recording 1 Press to start the recording free 331 stop Shows seconds of free recording time available to you After the tone speak clearly into the handset Shows length of recording in seconds Press to stop 1 Playing Time 14 to pause resume by pressing Accept Do again again The announcement you have just recorded is played Shows the set up type for this act number Press to accept and review or
53. mfRAD md Models 320 and 330 Multi Function RAD Recorded Announcement Device Version 11 21 USER GUIDE Multimessage Systems Ltd Units 1 amp 2 Cranborne Ind Estate Cranbourne Road Potters Bar Herts EN6 3JH Telephone 44 0 1707 644480 Fax 44 0 1707 646745 Multi Function RAD version 11 21 revised 12 April 05 page 1 INTRODUCTION TO YOUR MER AI esseeeseeseeeseesESKEEREEEREEEREEEEEEEEEEEEEEEEEEEEEEEEEREEEREEEREEEREEEREEEREEEEEeen 4 AVAILABLE TYPES OF SET UP nennen eren a sheer enne tates nee essent etes nasse stets ae TE naa nennen 4 FACILITIES I M O 6 SYSTEM CAPACITY O 6 e 6 TINS PAR TATION KEE 6 CHOOSING A SUITABLE SITE 6 UNPACKING THE SYSTEM tese recti EES EE EEN cue ee lp eco 7 CONNECTION AND CONDITIONS FOR Ugr nnnn eene 7 CONNECTIONS ON FRONT AND REAR PANELS M30 8 CONNECTIONS ON FRONT AND REAR PANELS M30 10 SAKETY INFORMATION re ove tcc tinh reip abi eI E Bia YT 12 EEN 12 INSTALLATION PROCEDURE tiet irat acted xe 13 READ THIS FIRST RS 14 Oe 14 EUNCTION DISPIA EE 14 RECORD PLAY ASSIGN ANNOUNCEMENTS ccssssscscssssccssssccccsssccssssscecesscccessssccsessseeeees 15 THE EXTERNAL AUDIO INPUT SOCKET ccssssesssossssssssccssecccsssccsersccssssssssceneccssscsssssenecees 16 RE
54. nswering calls This may be used while the system is being changed Making ports work in Loop Start mode This is a special PBX interface requirement Do not select this without consulting your PBX instructions Making ports play the announcement continuously Ensure that your PBX clears the call when the caller hangs up See Reset an individual port and change its type to set ports to clear to dial tone if required Lift handset press t From 1 Delays 2 Repeats this 2 menu press 7 hidden E key ports 00 31 2 for Repeats ub will play 1 ti mes to review next range of ports Enable 2 Plays Only if different settings have To ports 0 31 been used Or 1 7 for number of repeats Or o to stop ports from answering Or 9 to answer from Ring Start and repeat playing until a clear signal is received Or 8 to answer from Loop Start repeat playing until Loop Start signal is removed Enable 2 Plays to accept po To ports 0 31 to select port for start of range Multi Function RAD version 11 21 revised 12 April 05 page 33 Enable 2 Plays to accept Cc gt To ports 0 31 1 3 to select port for end of range Stop calls to ports amp t t If ts 0 o accept If repeats 0 31 No Yes t t If ts 1 7 ports 00 31 o accept If repeats EE to accept If repeats 8
55. or a call transfer or to a shorter time where the transfer is to a destination which answers with silence When transferring callers after the last MF digit the M320 M330 waits for the duration of this period for a response usually either ringing tone or a voice answering from the destination This confirms that the PBX network has validated the MF digits for the transfer If silence continues to the end of this period the M320 M330 will assume that the transfer has been successful and will blindly clear ready to answer the next call Lift handset press s From l Delays 2 Repeats this 2 menu press 7 hidden 7 3 4 Reset 9 2 Tone clear 3 Ri ng 4 Transfer Quit Shows the current time for the selected port key for Delays Port number blinks 4 for Transfer P 00 Transfer 15 sec 0 31 edit Select the port number 0 3 1 EL A Time blinks 4 to accept P 01 Transfer 15 sec 99 Enter the override delay required P 02 Transfer 15 sec in seconds 1 9 9 1 2352 edit Or to review the next port to return to the 1 menu 9 Emergency 0 Normal 1 Rec 2 Play Ass 4 5 Multi Function RAD version 11 21 revised 12 April 05 page 32 Repeating Announcement to callers The default number of repeats is 1 This meets the requirements for most types of installation Stopping ports from a
56. ote access you will hear pip pip press to start recording speak after the tone press W to stop The recording that you have just made is played back to you for confirmation Press to accept the new recording any other key will discard the new recording Callers will continue to hear the old one Press you will hear the pip pip tone confirming that you are back at the main menu again Press again You will hear the message that is assigned to the port you are calling on and remote control will be end Multi Function RAD version 11 21 revised 12 April 05 page 17 Remote Assignment of Act Announcement to ports Press X your remote access key code After gaining remote access you will hear pip pip Press 2 The first announcement starts to play Press o to play the next or enter the announcement number E 9 E press W to start When you hear the one to be assigned ress W then E Bl for the first port in the range then W to TO accept Enter E Bl for the last port in the range then W to accept Press again and you will hear the pip pip tone confirming that you are back at the main menu again Press and you will hear the message that is assigned to the port you are calling on and remote control will end Multi Function RAD version 11 21 revised 12 April 05 pag
57. ows the correct information as follows When the MfRAD is first switched on this is the information that 3 April 2002 appears on the screen The date MFR version 11 21 is when the software was created Check that the version is the same as at the foot of this page After a few seconds you will see m This should take approximately Please wait 30 seconds large memory may take longer The numbers will vary depending on the amount of memory Memory top 83F F installed in your unit size 0400 Pick up the local telephone handset You will hear a tone 9 20 Fri 16 Jun 00 indicating that the announcement Ann 1 not recorded for this port has not been recorded Press To check the status of the ports Press and replace the handset gt MFR version 11 21 0 calls You are now ready to set the system up to answer your callers Go to Read This First 0 Online a analogue t TMOM not equipped Multi Function RAD version 11 21 revised 12 April 05 page 13 Read This First Menus The system works via a series of menus The display offers you a number of options to be selected by pressing a key on the telephone When you press a key you may see another menu Inviting you to choose a further option If you then lift the handset You will hear a tone or an announcement if it has been recorded and assigned to port 0 press the key
58. s is used to transfer callers to predefined telephone extensions or groups of extensions and is commonly used in conjunction with Auto Attendant An announcement explaining to the caller where they are being transferred to may be recorded Time amp Date Automatic announcement switching facility This allows callers to be presented with different acts announcements at different times on different days of the week or over periods determined by the date and time Such as Weekends Bank Holidays and any other special occasions Daylight saving adjustment is catered for Extension Callers are invited to dial the PBX extension number required maximum of 9 digits following which they are automatically transferred to that extension A recorded default extension number can be included in the same way as for Transfer in order to cater for callers who do not respond Live Output This provides diverse applications such as live commentary from sports events or listening to a public enquiry Callers accessing this service will hear the audio received via the local control handset or the external input socket if the live feed is enabled When the live feed is not enabled callers are answered with the corresponding announcement which is handled in the same way as MOH Multi Function RAD version 11 21 revised 12 April 05 page 5 Transfer type or Extension type can only be used when the system is connected to PBX analogue extension ports
59. set on the mfRAD However it is possible using the mfRAD PC software to import audio files saved on a PC in WAV format into a profile and edit the set up Therefore a set up complete with announcements can be created on a PC independently of the mfRAD unit itself The resulting profile can then be downloaded to the mfRAD unit at a convenient time see PC Control page 64 Installation instructions refer to the Model 320 only The Model 330 should be installed by a qualified engineer The announcements and settings can be modified while the system continues to answer calls except when up or down loading from a PC see 4 below Announcement recording and set up selection requires one of the following 1 an ordinary tone dialling telephone handset connected to port 0 on the front panel 2 atone dialling telephone handset calling one of the other ports via the public private telephone system when remote control is enabled 3 recordings made on an external device such as a cassette tape recorder or CD player via the front panel input socket and 4 a personal computer running MS Windows The PC software allows audio files saved on a PC in WAV format to be imported into a profile set up changes made and downloaded to the mfRAD system The application software for this is supplied with each system on a CDROM together with a range of typical set up files with announcement recordings Once loaded these can be re recorded and tailore
60. so cannot be used when connected to analogue PSTN lines or Siemens PBX TMOM ports FACILITIES Solid state digital storage of announcements Individual call counts for each port and total count for all the ports allowing the monitoring of the calls received The ability to take ports out of service at any time Auto answering Auto clearing All callers hear the announcement from the beginning Announcements can be modified while the system continues to answer calls System set up using MF handset or via a PC Mains powered from 240 V AC 75mA for M320 125mA for M330 In built UPS to ensure that the system will continue to answer calls if there is a mains power failure Any act announcement may be assigned to any port Nine Act types of set up Announce Music on Hold String String End Auto Attendant Transfer Time amp Date switching Extension dialling and Live feed Output Any port can be enabled disabled or forced to drop the call in progress Connection both input and output via 3 5mm jack sockets for external equipment such as a tape recorder CD player 10dBm peak maximum input Callers 4 digit passkey required before access to announcements beyond the initial greeting is allowed The range ports where this applies must be defined before this becomes active At the time of installation caller s access will be open This means that callers will not be required to enter the 4 digit passkey R
61. start quit to start p Recording err prompt Free 1613 stop After the tone record There is a mistake please dial your selection again 4 to stop Error prompt playing Ti me 10 Quit Error prompt end Ti me 10 Quit to return to the 1 menu 9 Emergency 0 Nor mal 1 Rec 2 Play Ass 4 5 The peep peep is played indicating that you are back at the main menu Multi Function RAD version 11 21 revised 12 April 05 page 41 Play Error prompt Lift handset press 4 From this 2 menu press 7 hidden key for next menu for Prompts for play to return to the 1 menu gt Se oS gt 1 Delays 2 Repeats 3 Guard 4 Reset 5 1 Di al Record 2 Prompts t gt Prompts 1 record 2 play t gt Error prompt playing Time 10 Quit Error prompt end Time 10 Quit 9 Emergency 0 Nor mal l Rec 2 Play Ass 4 5 The peep peep is played indicating that you are back at the main menu Multi Function RAD version 11 21 revised 12 April 05 page 42 Record MF digits These digits are automatically loaded into the system when first powered up Do not record a new set of multi frequency digits unless an engineer instructs you to do so From this 277 menu press 7 gt 1 Delays 2 Repeats 3 Guard 4 Reset gt
62. stop Your recording is played back for confirmation Press H to accept and then repeat pressing Wi until you hear the pip pip tone confirming that you are back at the main menu Multi Function RAD version 11 21 revised 12 April 05 page 45 INTERACTIVE ANNOUNCEMENT APPLICATIONS All Acts are Announce type at the time of installation You may use this type for answering callers interactively or as a simple stand alone announcement To use it interactively to steer the caller to the information desired you only need to tell your caller to dial the digits for another Act number That Act number will then start playing Recorded music is not recommended for this type of Act The Announce type will accept callers dialling numbers 1 to 99 which corresponds to the announcement act number whereas the Attendant type will only accept digits 0 9 This digit selects the information indirectly via the set up for the Attendant Act String types of set up may be used interactively in the same way as Announce type Music on Hold Live Output or Extension types cannot be used as the initial greeting but can be the final destination at the end of which callers are transferred or dropped With some applications limiting caller access may be applied requiring the callers to enter a 4 digit passkey before access to announcements beyond the initial greeting is allowed For this see Limit callers access
63. t 0 Local Handset Mains power indicator indicator light on when port is busy Multi Function RAD version 11 21 revised 12 April 05 page 9 Connections On Front And Rear Panels M330 Port 0 local handset indicator on when port is busy Port indicators on when port is busy Display ACTIVE LINES 90 1 Socket for connecting phone MULTIMESSAGE SYSTEMS Zi MULTILINE ANNOUNCER M330 Serial port Audio output socket Audio input connection to PC socket M330 Krone Strip Connection Details For connection to Siemens PBX TMOM ports cables are supplied with the following connections The a amp b wires connect to the audio connections and the amp d wires connect to the supervisory control connections of the PBX TMOM ports Both of these connections are un polarised Alternatively The a amp b wires may be connected to a simple analogue extension port of a PBX or directly to a PSTN analogue telephone line In this case the c amp d wires must not be connected Connection Pair No 1 2 3 4 5 6 7 8 9 10 Strip 1 M330 Port 1 2 3 4 5 6 7 8 9 10 a amp b 1 2 3 4 5 6 7 8 9 10 Strip 2 M330 Port 1 2 3 4 5 6 7 8 9 10 c amp d a amp b 1 12 13 14 15 16 17 18 19 20 Strip 4 M330 Port 1 c amp Multi Function RAD version 11 21 revised 12 April 05 page 10 Connection Pair No 10
64. u are back at the main menu again For ports with String types For ports with String Set up type will start re recording without confirmation you will need to temporarily assign another type such as Announce before you press 1 for record from the main menu Multi Function RAD version 11 21 revised 12 April 05 page 22 Playing Announcements If you are playing in a noisy environment press the Secrecy key to ensure that noises from the handset microphone do not interfere with any MF digits Selecting an announcement to play Lift handset press 8 From the main menu press for play Shows length of recording in seconds 1 Playing Time 14 1 9 assign Q next The first recorded announcement starts playing To select an announcement press digits for the announcement number 9 9 press to start playing it At the end the display shows S end 11 seconds ee TEE To select another press digits for the te assign next announcement number 1 9 9 If the announcement has not display will show Select another announcement Ann 21 not recorded nd number or 0 for the next recorded 0 Next If no announcements hav C zb 2 been recorded then th one pas are no anns Press to return to the main pas menu Press to return to the main menu at any time
65. w announcement you will be offered another choice to edit as shown below Press when you have completed the changes for this Act Then you may select another Act or press D again to return to the 2nd menu Multi Function RAD version 11 21 revised 12 April 05 page 47 0 9 for choice key 0 9 A02 choice z1 edit 12 68 45 91 11 14 17 Act 2 Attendant 1 99 view alter 1 Hits 2 Free 3 Live 4 Setup 5 Clock 35 Record Transfer Announcements may be recorded as a transfer to an extension of the PBX This facility is only to be used with the mfRAD connected to extension ports of a PBX It transfers calls to the extension number recorded by the following procedure The PBX should be set up so that in the case of this extension being busy or failing to answer it will then transfer the caller to another phone extension which should be an attendant station or a general office group extension number to select another Act returns to 1 menu Refer to your phone system users guide for instructions on how to transfer calls to other extension numbers The mfRAD will record your actions thus ensuring compatibility with most phone systems with MF tone dialling phones on extension ports Lift handset press From the main menu press 1 for record Record ann 1 Enter announcement number or 01 99 start press to accept the one offer

USER GUIDE - Multimessage Systems Ltd

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