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WIN-62-0064-03

1. Power switch Digital LED for Status indication Status lamp Alarm lamp Drive access lamp Standby lamp HDD2 status lamp HDD status lamp Reset switch 8 RAID1 8 3 2 Hardware status window This equipment allows you to check the status of HDDs in the RAID1 system in the Hardware status window To display the Hardware status window double click the hardware status icon on the notification area of the taskbar Hardware status icon Note By default the icon is not shown in the notification area of the taskbar If you click the arrow at the side of the notification area the icon will appear Furthermore if you click Customize you can set this icon to be displayed in the notification area of the taskbar a Customize If both HDDs are working properly the Hardware status window is displayed as follows Hardware status window Hardware status Fan condition axe Fan is working normally Temperature condition po Present temperature is normal Drive RAID status Optimal Drive bay2 Healthy Usedhoursis 1000 hours e OFFLINE Drive bay1 Healthy Used hoursis 1000 hours SB OFFLINE Note In the RAS software an auxiliary memory unit in general such as an HDD is denoted as a drive 8 18 8 RAID1 8 4 Recovering from Failure 8 4 1 Detection of Failure When a failure is detected in the RAID1 system the following act
2. Main display Display 1 f 7 Windows display i Output Output settings for Display 1 Rotation None Matrox output in clone mode Resolution 1280 x 1024 Color palette 32 bit color Refresh rate 60 Hz DMT 0000 Apply settings to all outputs Use stretched mode Use clone mode use independent mode ig Favorites e Mode management Hentity displays and outputs Unused outputs Note To change your multi display setup or to add a feature display right click your displays and outputs or drag them to the work area Cancel Herp Use this page to configure the multiple outputs of your Matrox products 4 The Select a configuration window appears Select a screen mode Select a configuration i Multi Display Setup mm 1 Stretched 2 x 1 Using output 1 and 2 H 1 Stretched 1 x 2 Using output 1 and 2 To automatically configure your multi display desktop choose the multi display setup you want to use OK Cancel 3 33 3 OPERATION 5 In the Multi Display Setup window click OK 6 The following confirmation window for the configuration change is displayed Click Yes The following window appears only when you switch from a single display setting to a multiple display setting Display Settings xj Do you want to keep these display settings Yes Keep this multi display desktop No Revert to your previo
3. 7 21 7 5 4 RAS information display command getrasinfO 2 0 0 ceeseeeseeecseeeeceeeceeeeeeeeseeeenaeeees 7 23 CHAPTER RAIDT sii Gan cocci teorian n whee te eee Re Sa 8 1 Sl What SRAID Fs oes ee a ap aa E eS E TEA eet E a ET aa 8 1 Bhd AS UND E E E A E A AE EST 8 3 Gre Dell RAD ROO M GU e os accep ca es eh ae A aa a aaa ARAS EA Ee 8 3 8 2 2 Building RAIDT serccsdnaoninannnnspnandnon intti u due a S 8 8 So Checking the AX UD Stat s srira n a a aE E E Soana soii e aE 8 17 8 3 1 Stat s Lamp gy scccdisnsecseaspocedsisansnelansneiass segues E AE AE AE ETEEN RE EA 8 17 8 3 2 Hardware status TINO aoe vn E E E cause E EE E E E ise 8 18 3 4 RECO VETS from Failure eisernen aaa N a ie eios 8 19 Saul Detection OL Falure conec ene a a a E deen E 8 19 8 4 2 Recovery from a failure in one HDD nsssssssssesssesssssesssessesssessseeessseesseessesseeeesseessresseessee 8 20 8 4 3 When a Problem Occurs during Recovery Work e ssssssssssssssesessseesseesseessesesseessseeseessee 8 27 8 4 4 Recovery from Failure in Both HDDs ssssssssssessssessressesssesssseessseesseesseesseresseeessresseesse 8 31 8 4 5 Recovering a Normal HDD That Has Been Set to Offline by Mistake ee 8 32 Bs SEES WC TIELY Ly VAT TMM TA ARN cs uta ci a al av ccna ua ose egal tna oath age Maslov no 8 35 8 3 1 Creating a Backup HDD dirina ne a O aa 8 35 8 5 2 Recovery Using a Backup HDD osnsssssssssssssessssssessseresseeessessessseeessstesseesseesseresseesssresseesse 8 3
4. 1 Enable the WOL function according to 3 7 1 Enabling the WOL Wake ON LAN function 6 6 6 TROUBLESHOOTING 6 2 2 Problems that occur after the OS startup 1 The alarm lamp is lit and the Digital LEDs for Status indication show alphanumeric characters Alternately just the Digital LEDs for Status indication show alphanumeric characters lt Possible cause gt This is a hardware error notification from the RAS software or is displayed by a user application lt Action gt 1 If one of the status indication LEDs is lit in red this is a hardware error notification from the RAS software Check the characters displayed on the Digital LEDs for Status indication e When 11 12 or 13 is displayed on the Digital LEDs for Status indication gt Rotation of a fan is abnormal 11 indicates a power supply fan failure 12 indicates a front fan failure and 13 indicates a CPU fan failure Check the following items i Make sure that no foreign objects are attached to the fan gt If any foreign objects are attached the efficiency of cooling inside the equipment becomes is reduced Remove the foreign objects ii Make sure that the power cord for the fan is connected to a power connector gt A loose connection may have caused the symptom Remove the power cord for the fan from the power connector and then reconnect them e When 21 is displayed on the Digital LEDs for Status indication gt The temperature is abnorma
5. Horizontal Installation Top View Vertical Installation Side View Figure 1 2 Installation Clearance 1 GETTING STARTED a Desktop Place a non slip mat between the equipment and the desktop to secure the equipment Status display lamps HITACHI HF W6500 40 ee a ee DBoOogooooooooooooooooonooooooaoooooeaoeooooeoooooeoaoGo opooooonaoaonoaoacnonooocoonoaoacnoaoononocnoaoanooanonnononooonononoooonioaon ooooooo0oooooonoooonooooononoonoonaooooonnooonnogooooonnnoon ooonoocooooncomonconononoon Me onoononoacocnocnnooconnnn npoooooonoongonoonoonnoanonO F OOBOOEGZF7 GEG 9E420 G2EGE0064 G00006 150mm DOOOOOOOOODOOOOODOCOOOOOOOOOOOOORLODDOaHDDDHDHoDDnDoo00ne8 DOOOQOO0OCOOOOOOOO0OCOOO0DOCOOODCOOOODOEeGHTeeeLTe eenH7 Teq000 6 0mm Non slip mat Figure 1 3 Installation Requirements Horizontal Installation on the Desktop b Rack mount For information about how to attach and remove rack mounting metal fittings see 5 3 6 Attaching and removing rack mounting metal fittings option For information about how to remove rubber feet see 5 3 7 Attaching and removing rubber feet 480mm 465mm 1 144mm aus THR an Shelf board 3 2 This size is based on JIS of the rack mounting metal fitting For EIA the size is 101 6mm 1 Distance between the hole centers 3 When you mount the equipment on a rack mount we recommend th
6. ccccccsesssccccccceessssnseesecececsensnseceeeseceesesenssaeeeeeeeens 2 2 Name of Each Part Rear View ccccssscsccccceceessssseecececeesenseaecececeeseeessaeeeeeeeeseeeeees 2 3 Physical Configuration Inside Equipment ceesceeeeececeeececeeceeceeeeeeeeeeenteeeenaees 2 4 DVD Drive Front View sf 255s des feciases Sees hi goa eek kb aed Lae eas CRT ERA aden hn 3 5 Types and Locations of Installed Component oo eeeeeceeesecsseceeeeeeeeeeneecnaeeneenenee 5 4 Removing the Cover of the Equipment ssc 5c ns beeen ed A eee 5 7 REMOVING a Slot COVED g1 5k 8c lectauteccutda irana oaa TSE ESTEE S ARSS 5 8 Installing an Extension Board iicisvcccieisessscseasasceeels ivenceaveseccesaczceesd savsncoasvaccess bedeededes 5 9 Internal Cabling near the Power Supply inside the Equipment eee eeeeeeeee 5 12 Removing the Power Supply s jciscsssicasssuccaasvesgoceraseasaceas ioniad niitin ii a 5 13 Installine Main Memory crr 2 gases aac cans santana E a EE eae 5 14 Installing and Removing an HDD osssssssssssesssesssesessseessressersseeeseeesseesseesseesseeessseesseese 5 17 Removing the Screws on the Upper Front Panel eeesseesssesesseesesrrssiseresreserssreeresre 5 20 Removing th Front Panel v5 cscs cacucconcci cinien oorstaan rieien 5 20 Removing Internal Connections sciisissccesckevssucciscacadeaspavaatateesscdessacdetasdeveseatenscatens 5 21 Connectine SATA Cables ssrnsrsii meteni a a r SE e S E 5 21 Removing the Set Screws
7. HFWRAS_ SYS HEWRAS The 1 was finished HFWRAS_APP Error HFWRAS An error occurred in 1 errorcode 2 HFWRAS_APP Error HFWRAS Because a wrong value is set up in registry value 1 default value 2 is set up HFWRAS_SYS Information HFWRAS 1 Detailed code 2 6 21 Read the description of abnormal temperature in 6 2 2 1 and take action accordingly We recommend you back up the data and replace the drive Change the setting according to 7 3 When the Saving Memory Dump Confirmation Message is Displayed The DIMM may be out of order Contact your system administrator or maintenance personnel Hardware monitoring of the RAS software has been terminated If restarting the equipment does not resolve the error contact the system administrator or maintenance personnel An error was generated by the RAS software while the software was running If restarting the equipment does not resolve the error contact the system administrator or maintenance personnel If restarting the equipment does not resolve the error contact the system administrator or maintenance personnel A STOP error has occurred Check the error and contact your system administrator or maintenance personnel 6 TROUBLESHOOTING Table 6 2 Event Log Entries Unique to the Equipment 3 4 Event spe No ID Source Type Category Description Action 19 2001 HFWRAS_ SYS Error HFWRAS The drive on the drive R
8. When you run the getrasinfo command log on to the computer by using an administrator account registered on the computer as a member of the Administrators group You cannot run multiple instances of the getrasinfo command simultaneously If User Account Control UAC is enabled start the command prompt with administrator privileges according to 7 5 1 Starting a command prompt and run the command When the e option is used if a file with the same name as the output file already exists at the same output location the file is overwritten If the command fails to acquire some of the information required for the output it is possible that only the section name is displayed in a section or a part of the information is replaced with If this situation happens re execute the command 7 32 8 RAID1 CHAPTER 8 RAID1 8 1 What Is RAID1 This chapter describes how to manage the RAID1 feature of the D model In this chapter this equipment denotes the D model Note that only HDDs hard disk drives are used as a drive for this equipment A drive is denoted simply as HDD in the following explanation The screen images shown in this chapter are the ones for Windows 7 but the displayed contents are basically the same for Windows Server 2008 R2 NOTICE e Although this Equipment featuring RAID1 is more reliable than general systems it is still prone to the loss of data in the HDDs Not only a mach
9. nA A U N Click Start gt Control Panel gt System and Security Then click System If you see the User Account Control window click Yes In the Advanced tab page click Settings under Setup and Recovery In the Dump file box type a memory dump file name By default SystemRoot MEMORY DMP is specified for this box Unless it is necessary you do not have to enter a name 6 Select the Overwrite any existing file check box 7 Click OK In order to enable a Complete memory dump as recommended for this equipment follow the procedure below l 2 3 4 Click Start gt All Programs Click Accessories gt Run In the Open box type the following characters and click OK C Program Files HFWRAS init SetCrashDump reg Alternately double click the SetCrashDump reg file under C Program Files HFWRAS init If you see the User Account Control window click Yes The following message box will open Click Yes Adding information can unintentionally change or delete values and cause components to stop working correctly If you do not trust the source of this information in C Program Files HFWRAS init SetCrashDump reg do not add it to the registry Are you sure you want to continue 5 A message box will appear indicating that information has been added successfully Click OK 7 13 7 MAINTENANCE OPERATION 3 Enabling automatic restart after a memory dump 1 Under Task on
10. e Microsoft Windows 7 and Microsoft Windows Server 2008 R2 are registered trademarks of U S Microsoft Corporation in the United States and other countries e Intel Intel Celeron and Intel Core 17 are trademarks of Intel Corporation in the United States and other countries e Wake on LAN is a trademark or a registered trademark of U S IBM Corporation in the United States and other countries e Magic Packet is a trademark or a registered trademark of Advanced Micro Devices Inc e All other product names software and hardware not from Hitachi described in this manual are the registered trademarks the trademarks or the products of their respective owners e Zlib is used as a compression and decompression engine built in a part of the software of this product Its copyright notice is as follows Zlib ver 1 2 3 Copyright 1995 2005 Jean loup Gailly and Mark Alder CONTENTS N SAFETY INSTRUCTIONS n s s 1 PRECAUTIONS parses eee ce crc taste acute nace aaea araia C 1 CHAPTER 1 GETTING STARTED cisiczcoszissccssacosicesctlacuvarcnsidersassewattesiedsoetcatacedenssaontassdies 1 1 Dall SCOP E E E E E ES 1 1 1 2 nst llation Evironment sexoie iencosayientasnesteadiopealiceeed E le resaec eee 1 2 L21 Enyironment sranna a e E EA E EE E swecg a ERE acca EE 1 2 1 2 2 Tnstallation macecpenisinernnarei ri n E E A E E ER 1 3 1 23 Hardware COUMC CUO sessseussssesssrvisoseeo irrien Eon EEE N EN EEEE E 1 8 124 POWER COM scsccc
11. C 12 e Procedure to change the settings of the Windows Experience Index 1 Click Start gt Control Panel 2 Click System and Security 3 Click Administrative Tools 4 Double click Task Scheduler 5 From the tree in the left pane of the Task Scheduler window select Task Scheduler Library gt Microsoft gt Windows gt Maintenance 6 Right click WinSAT displayed in the center of the window and select Disable The display image assumes Windows 7 but it is similar under Windows Server 2008 R2 File Action View Help e9 20 b amp b Task Scheduler Local a a amp Task Scheduler Library _ a Microsoft fe WinSAT ere 2012 10 26 19 47 58 0x0 Status Triggers Next Run Time Last Run Time Last Run Resul 4 Windows gt Create Basic Task E Active Direc Create Task E ApplD Disable E Application Export Display All Running Tasks E Autochk Properties sik B Bluetooth Enable All Tasks Histo E Certificates Delete 2 E Customer E E Defrag lm ped Delete Folder Diagnosis E DiskDiagno Location Name WinSAT L Maintenanc E Media Cent E MemoryDiz Author Microsoft Import Task New Folder General Triggers Actions Conditions Settings History disabled Location Microsoft Windows Maintenance E MobilePC _ Description Measures a system s performance and capabilities E mu E Multimedia E NetTrace E NetworkAc Expo
12. You cannot use WOL if you send a Magic Packet frame to an optional LAN adapter If you turn off the power by pressing the power switch for at least four seconds you cannot use WOL the next time When you turn off the power by pressing the power switch for at least four seconds turn on the equipment by pressing the power switch and go through the shutdown process to turn off the power 3 8 3 OPERATION lt About the Magic Packet frame gt In a Magic Packet frame the SOURCE ADDRESS DESTINATION ADDRESS the MAC address of the receiver or the MULTICAST ADDRESS including the BROADCAST ADDRESS CRC and the like must meet the basic requirements of the LAN in use The data in a Magic Packet frame consists of a sequence of 16 repetitions of the MAC address of the node This sequence can be anywhere in the packet but it must follow a synchronization stream The synchronization stream is defined as 6 bytes of OxFF As long as the MAC address that repeats itself 16 times targets the address of the equipment to be started the device can receive a BROADCAST frame A Magic Packet frame is shown in the following figure Arbitrary Adr oe Adr Adr Arbitrary data 16 repetitions of the MAC Source Address address data Destination Address Synchronization stream 6 bytes of OxFF 3 9 3 OPERATION 3 8 Setting Up the LAN Interface This equipment has one built in 1OOOBASE T 100BAS
13. after the rebuild process is complete we recommend that you also replace the copy source HDD with a new HDD after the data is backed up For information about how to replace an HDD see 5 3 4 Installing and Removing an HDD After you replace both HDDs set up the equipment again and recover the data from the backup files For information about how to set up the equipment again see 8 2 2 Building a RAID1 System Alternatively recover the equipment using a backup HDD See 8 5 2 Recovery Using a Backup HDD 2 If in the above procedure you try to rebuild without starting the OS but the rebuild process does not start within 1 minute see 8 4 3 2 If the rebuild process does not start If the rebuild process still does not start the HDD or the equipment may have failed Ask for a send back repair or contact maintenance personnel depending on the type of maintenance contract you have 8 26 8 RAID1 8 4 3 When a Problem Occurs during Recovery Work 1 If multiple RAID1 arrays exist If you replace an HDD with an HDD that has been used in a RAID 1 array of another piece of equipment the rebuild process does not start and the following message is displayed The following message is displayed only when the error is detected immediately after the OS starts lt NOTICE gt If the error is detected while the OS is running the misplaced HDD will be initialized Be careful when you mount an HDD If the following
14. 4 Mount a general purpose 3 5 in bay device on the 3 5 in bay bracket Figure 5 24 Mounting the General Purpose 3 5 in Bay Bracket 5 Mount the general purpose 3 5 in bay bracket in the general purpose 3 5 in bay 6 If you went through step 3 attach a cover for the general purpose 3 5 in bay 5 32 5 CHECKUP AND MAINTENANCE lt NOTE gt The user must provide four screws to be used for attaching a general purpose 3 5 in bay device and a screwdriver for tighteningthem 3 Connecting or removing a general purpose 3 5 in bay harness set HJ 7969 63 For information about the general purpose 3 5 in bay harness set HJ 7969 63 see 4 8 1 Connector specifications 4 Signal and power harness specification 1 Remove the connector covers for the connectors on the motherboard 2 Connect the connectors of the cables to the connectors on the motherboard lt NOTE gt When you connect a cable make sure the orientation of the cable is correct and insert the connector without applying too much force on the connectors Save the connector covers in a safe place for later use SATA connector for the SATA harness signal and power SATA connector for the SATA harness signal Power connector for the SATA harness signal and power Power connector for the power harness Figure 5 25 Connecting a Harness 3 Connect the cables to the connectors on the general purpose 3 5 in bay device 4
15. In case of smoke a burning smell or the like unplug the power cord from the outlet and contact your dealer or maintenance personnel Using faulty equipment without repair may result in a fire or an electric shock 6 1 List of Problems The following is a list of problems that can occur in the equipment Search for an applicable item in the list below perform root cause analysis and take an appropriate action 6 1 1 Problems that occur before the OS startup The following is a list of problems that occur before the desktop is displayed before the OS startup For information about the names of the lamps on the front panel see 2 1 Display and User Input Sections 1 The equipment does not start Check the operation of the equipment after the main power switch is turned on in the order of the following steps 1 through 7 If there is an applicable item follow the link If there are multiple applicable items the first one has precedence 1 When the main power switch on the rear of the equipment is turned on the standby lamp is not turned on See page 6 3 2 When the power switch is turned on fans rotate and the status lamp is lit but the status indication LEDs and the Digital LEDs for Status indication do not display anything See page 6 3 3 The Digital LEDs for Status indication show alphanumeric characters and the system stops See page 6 4 4 The screen is blank See page 6 4 5 The screen shows an
16. Physical memory dump complete when the dump is finished Contact your system administrator or technical support group b Hardware NMI Hardware malfunction kSTOP 0x00000080 0x00000080 0x00003000 0x00000000 0x00000000 Detailed Information 0x9217 Uncorrectable Error at DIMM B Beginning dump of physical memory Physical memory dump complete when the dump is finished Contact your system administrator or technical support group 7 6 7 MAINTENANCE OPERATION c Windows STOP error 6 STOP 0x0000001le 0x0000009a 0x80123 36 0x02000000 0x00000246 Unhandled Kernel exception c000009a from 80123f 36 Address 80123f 36 has base at 80100000 ntoskml exe A list of drivers and a list of stacks are displayed below Beginning dump of physical memory Physical memory dump complete After the dump is finished Contact your system administrator or technical support group lt NOTE gt The time required for collecting a memory dump depends on the type of dump file collected the configuration of the mounted drives and the memory capacity It should be noted that if you keep the factory setting Complete memory dump for the memory dump file type the time required may be extremely long In the D model memory dump takes about two minutes before it is started After Beginning dump of physical memory is displayed on the blue screen the count on the screen that shows the pro
17. broadcast frames from other devices may not be able to be processed and the receive queue may get full If Rx Enabled or Rx amp Tx Enabled is specified for Flow Control flow control frames are continuously sent from this equipment under such a condition If this happens that may affect the whole network connected to the equipment Specify Disabled for Flow Control at this equipment or at the connected hub as required If Disabled is specified for Flow Control and if the device receives frames quicker than it can process the device gets overloaded andthe frames receive will be discarded until the device recovers from the overload condition You have to design the network appropriately to avoid such an overload condition 3 17 3 OPERATION Interrupt Moderation Rate This sets the rate at which the controller moderates or delays the generation of interrupts Settings Adaptive Inter Frame Spacing Flow Control Interrupt Moderation Rate Receive Buffers Transmit Buffers a m r Interrupt Moderation Rate network and system performance in certain configurations This sets the rate at which the controller moderates or delays the generation of interrupts making it possible to optimize network throughput and CPU utilization The default setting Adaptive adjusts the interrupt rates dynamically depending on traffic type and network usage Choosing a different setting may improve Without inter
18. general purpose 3 5 in bay DC output 5V 8 0 A The following table shows the maximum current consumption for each of the USB ports extension slots PCI Express PCI and the general purpose 3 5 in bay Make sure that the inrush current when a device is connected does not exceed the specified maximum current If the inrush current exceeds the specified maximum current the surge protection circuit may be activated and the connected device may not be recognized USB port 0 5 A port 2 5 Aoi PCI Express x16 slot LOANO 2 5 A slot PCI Express x1 slot TAIO PCI slot General purpose 3 5 in bay 4 9 4 SPECIFICATIONS 4 2 Memory Space Conventional memory 500 DOS application area A0000 Video RAM window C0000 Space available for real mode Video BIOS 1 D0000 Extended BIOS space 2 E0000 System BIOS Flash ROM 100000 1 MB Main memory B000 0000 Memory mapped I O 1 0000 0000 Main memory 1 27FF FFFF Up to 5 18 GB 1 The size of the video BIOS may change in future versions 2 The extended BIOS space is a narrow space between D0000 and DFFFF and may already be in use by other devices In addition the size of the BIOS of standard built in adapters may change in future versions It is advisable that you do not use the extended BIOS space if at all possible when you design a new device If you do a contention may occur between devices and malfunctions of t
19. main memory slots expansion slots SATA ports general purpose 3 5 in bay power connectors and other connectors Leave those connector covers on any unused connectors or slots when you use the equipment Otherwise a malfunction or failure of the equipment may result When you use an internal connector remove the connector cover before using the connector Save the connector cover and store it in a safe place for later use 4 POWER SUPPLY 1 Power Voltage lt Required actions gt Confirm that the voltage of the power input to the equipment is within the specified range See 4 1 Equipment Specifications If the voltage of the power input is close to the upper or lower limit of the specified range you should treat itas you would a setting error of the input voltage and ask the manager of the power facility to inspect the voltage output by the facility 2 Power Cord lt Precautions gt Install D class grounding previously known as third class grounding defined in the Technical Standard for Electrical Facilities of Japan in order to maintain normal operation of electronic circuits containing highly integrated LSIs and protect device from abnormal voltage caused by lightning or the like Use a power cord with a 2 prong plug and a grounding pole See 1 2 3 Hardware connection When you connect the plug of the power cord to an outlet make sure you use an outlet with a neutral pole that is properly grounded In ad
20. shock Do not use a two pole plug without a ground pole because that may result in an electric shock or failure of the device Page 1 3 Warning about the power supply unit hazardous voltage Do not remove the power supply unit except when you remove and install main memory or lithium batteries If you do serious personal injury or death may result due to an electric shock Page 2 1 Do not remove the cover of the power supply unit If you do serious personal injury or death may result due to an electric shock Page 2 1 Page 5 11 If any of the air intake and exhaust holes of the equipment is blocked the temperature inside the equipment may rise and that may cause a fire or failure of the equipment Make sure sufficient clearance is provided around the equipment when you install See 1 2 2 Installation Page 3 1 In case of smoke a burning smell or the like unplug the power cord from the outlet and contact your supplier or maintenance personnel Using faulty equipment without repair may result in a fire or an electric shock Page 3 4 Page 6 1 S 5 SAFETY INSTRUCTIONS Continued Before you install or remove an extension board make sure you shut down the OS turn off the main power to the equipment and wait for at least one minute If you install or remove an extension board without shutting down the power an electric shock or a fire may result Page 5 5 Do not open the equ
21. ssesssesssssessssssessseressttrsstessressresseereseetssressesseeesseeessees 4 27 4 8 3 External interface cable length specifications s ssssssssssesrsseeesseessressersseresseresseesseeee 4 31 CHAPTER 5 CHECKUP AND MAINTENANCE oun cccccesssssesssecesseeeeseenenenees 5 1 Deh Day CCC es chcs srs a Sec ghiss Sen a ctived oane vip hes dosed esnsdag see EE N E E EEE S E 5 1 52 Periodic Checkup tenbre nor a E ease 5 3 5 3 Replacins a Component Serana an E A E E E magus a bets 5 4 5 3 1 Types and locations of installed components ssssssessseesssseesseessesssensseeesseeesresseesseressees 5 4 5 3 2 Installing and removing an extension board 0 eee eeecceceneeeseececeeeeeceeeeeceeeeeceteeeeneeeesaes 5 5 5 3 3 Installing and removing main Memory sssssssssessesessessseseseressseesseesserssresseressseesseesseesse 5 11 5 3 4 Installing and removing an HDD s ssssssesssessssssesssesssessessseresseeesseesserssresseresseeessressrrsseesset 5 16 5 3 5 Installing and removing a DVD drive esssssssssesssessssseesssessersseressresssresseesseesseeessressesse 5 19 5 3 6 Attaching and removing rack mounting metal fittings option eesessssesssssessssessess 5 26 5 3 7 Attaching and removing rubber feet lt 1 agsactandosegy saxncwded ens eotionp aed ema aas 5 28 5 3 8 Mounting and removing an optional general purpose 3 5 in bay eee eeeeeeeeeeeeeteeees 5 30 53 9 Replace a dusetilter sia ssacisuataasicsisacacustsenes sageaatnnly A ER A 5
22. you may not be able to start the equipment due to a lack of memory necessary for executing from the extension ROM When this happens you may be able to start the equipment by disabling execution from the extension ROM in the BIOS setting See 4 6 BIOS Setup 7 ABNORMAL SOUNDS lt Specifications gt When the power is turned on you may hear a low frequency humming noise This is caused by transient low frequency vibrations of the chokes for suppressing high frequency noise or other components and does not affect the characteristics and life span of the equipment 8 WARRANTY lt Specifications gt The Manufacturer cannot guarantee for damage to data or application software caused by hardware damage to the equipment Use an operating system specified by the Manufacturer The Manufacturer cannot guarantee proper operation of the equipment if you use an operating system not specified by the Manufacturer This equipment is evaluated under the assumption that the hardware specified by the Manufacturer is used Therefore when you install or replace hardware use the hardware specified by the Manufacturer The manufacturer cannot guarantee proper operation of the equipment if you use other hardware 2 NETWORK lt Precautions gt When you send a Magic Packet frame make sure the standby lamp of the equipment is on If you send a Magic Packet frame when the power is about to be turned off after an OS shutdown the equ
23. your displays and outputs or drag them to the work area Ok Cancel Apy Hep Use this pag nfigure the multiple outputs of your Matrox products 3 31 3 OPERATION 4 The Select a configuration window appears Click OK Multi Display Setup B 1 Clone 2 Using output 1 and 2 To automatically configure your multi display desktop choose the Ook OCancel multi display setup you want to use 5 In the Multi Display Setup window click OK 6 The following confirmation window for the configuration change is displayed Click Yes The following window appears only when you switch from a single display setting to a multiple display setting Display Settings x Do you want to keep these display settings A ie ron this multi display desktop gt No Revert to your previous multi display desktop Reverting in 5 seconds lt Display image of Clone mode gt Display 1 Display 2 3 32 3 OPERATION b Stretched mode If you select this mode one screen is divided into two to be displayed on two displays The taskbar spans the whole desktop Which resolution color depth and refresh rate can be selected depends on the capabilities of the display connected 1 Follow steps 1 and 3 in 1 Configuring screen settings for a single display to open the Multi Display Setup window 2 Click Basic configurations 3 Click Use stretched mode M Matrox PowerDesk
24. 3 4 Installing and Removing an HDD 3 Turn on the power to the equipment Then the RAID board automatically detects that the replacement HDD is mounted and starts the rebuild process Confirm that the HDD1 status lamp is flashing 8 39 8 RAID1 4 The OS starts while the rebuild process is continuing The time required for the rebuild process depends on what applications are executed during this period Therefore minimize the number of running applications during the rebuild process The rebuild process takes about 50 minutes in the case of a 320 GB HDD If you do not want to start the OS while the messages for system initialization are displayed during the BIOS memory check or while the Digital LEDs for Status indication output CO after the equipment turns on press F2 to launch the BIOS setup menu 5 When the HDD status lamp turns off the rebuild process is complete Also in the Hardware status window confirm that both HDDs are healthy If the BIOS setup menu is started at step 4 open the upper menu Exit move the cursor to Exit Saving Changes and press Enter A message Save configuration changes and exit now is displayed Press Enter to restart the equipment 2 If you replace the HDD while the power to the equipment is turn on lt NOTICE gt You need to have administrator privileges to execute step 3 Log on to the computer using an administrator account and click OFFLINE If User Account Control UAC i
25. 4 The Add Counters window opens If you select items such as Processor Memory Physical Disc or Network Interface and click Add gt gt the performance of those items will be monitored Click OK Add Counters ki Available counters Select counters from computer lt Local computer gt Parent Inst Computer Processor Processor Information Processor Performance RAS Port RAS Total ReadyBoost Cache Redirector 4 lt e a a Search Gatherer Instances of selected object lt All instances gt Search Add gt gt Show description 5 In the Performance Monitor window you can check the performance of the items you selected Eile Action View Help e gt 200pm A Computer Management Local FRE e X P SEB 4 1 D a System Tools b Task Scheduler gt Event Viewer gt Shared Folders gt amp Local Users and Groups 4 Performance 4 os Monitoring Tools B Performance Mc b 3 Data Collector Sets p gt OB Reports ey Device Manager a Storage fey Disk Management b Ey Services and Applications a 1 58 22 PM 1 58 36 PM 1 58 46PM 1 58 55PM 1 59 05PM 1 59 15PM 1 59 25PM 1 59 35PM 1 59 45 PM 2 00 00 PM Last Average Minimum Maximum Duration 1 40 Show Color Scale Counter Instance Parent Object Computer Iv 10 Processor Time _Total Processor HFW6540 PC
26. 5 24 Wal co oneal az j SLi 9 S A model HDD frame D model Figure 5 11 Removing Internal Connections Note When you connect the SATA cables to the A model make sure that the connections are as follows a The STBB1 connector on the motherboard is connected to the STAT connector on the backboard b The STBB2 connector on the motherboard is connected to the STAT2 connector on the backboard a mma pp m STBB2 STBB1 ae Backboard SATA2 SATA1 Figure 5 12 Connecting SATA Cables 5 21 5 CHECKUP AND MAINTENANCE 8 Remove the five set screws for the HDD frame on the front of the equipment Figure 5 13 Removing the Set Screws for the HDD Frame on the Front of the Equipment 9 Remove the four set screws for the HDD frame inside the equipment Figure 5 14 Removing the Set Screws for the HDD Frame inside the Equipment 5 22 5 CHECKUP AND MAINTENANCE 10 Slide the HDD frame towards the rear of the equipment and lift the frame up and away Figure 5 15 Removing the HDD Frame 5 23 5 CHECKUP AND MAINTENANCE 11 Release the securing tab for the DVD cover 12 Slide the DVD cover in the direction shown by the arrow 13 Slightly pull the sides of the DVD cover apart from the DVD drive and then lift the cover up and away DVD cover 11 Securing tab 11 Release the hook
27. 6 25 6 TROUBLESHOOTING The following table shows a list of performance counters most closely related to the performance of the equipment Table 6 3 Performance Counters Related to the Performance of the Equipment object 1 Processor Processor Time Shows the CPU usage If this value is continuously high the CPU processing power is likely to be a bottleneck Pages sec Indicates the number of pages per second that are read from or write to the disk in order to resolve page faults If this value is high it is likely that the amount of memory is not sufficient The closer this value is to 0 the better Available Bytes Indicates the size of physical memory available for processes If this value indicates a decreasing trend it is likely that there is a memory leak Pool Nonpaged Bytes Indicates the size of the memory area that will never be paged out to the disk and stays in the physical memory as long as it is allocated If this value indicates an increasing trend it is likely that there is a memory leak PhysicalDisk Disk Time Indicates the percentage of time that the disk is busy reading and writing If this value is continuously high the disk performance is likely to be a bottleneck Network Interface Bytes Total sec Indicates the number of bytes per second that are sent and received by the network adapter If this value is continuously high compared to the value of No 7 the network is likely to be a bottleneck
28. 6 2__Ejecting a CD or DVD 1 Confirm that the lamp is neither on nor flashing the drive is operating 2 Press the eject button gently to open the disc tray 3 Pick up the CD or DVD lt NOTE gt When you are writing to a CD or DVD use the OS to eject the disc If you press the eject button writing to the disc may fail 3 6 3 Using the DVD drive when the equipment is installed vertically 1 Press the eject button to eject the disc tray from the DVD drive 2 While holding the disc tray with your right hand set a CD or DVD on the disc tray with your left hand 3 Remove your right hand from the disc tray 4 Push the disc tray to load the disc into the DVD drive 5 When you remove the CD or DVD pull out the disc without applying excessive force to the disc O Jio SY Wea DVD Drive When the Equipment Is Installed Vertically 3 OPERATION 3 7 Controlling the Power Using the LAN The power for this equipment can be turned on from a remote device by way of the LAN This section explains WOL Wake ON LAN which is used for turning on the power for the equipment through the LAN When the power is turned on by using WOL the equipment is started by sending a Magic Packet frame to the LAN interface when the standby lamp STBY is on In the initial factory settings this function is disabled If you want to use this function follow steps 1 through 3 described in 3 7 1 Enabling the WOL W
29. 7 5 Maintenance Operation Commands and contact our sales representatives 6 TROUBLESHOOTING 7 The equipment cannot connect to the network lt Possible cause gt There is an error in the settings of the LAN or the network device hub and so on or there is a problem with the cable connection lt Action gt 1 Re examine the network settings according to the instructions in 3 8 Setting Up the LAN Interface 2 Disconnect the LAN cable and securely reconnect it to ensure a stable connection 3 Make sure that the LAN cable is connected to the correct port 4 Replace the LAN cable with another LAN cable 5 When you use network device check the following items i Make sure that the power of the network device is on ii Turn on the power of the network device first and then turn on the power of this equipment iii Replace the network device with other one to check whether the latter works 8 The network connection is unstable or the connection speed is slow lt Possible cause gt There is an error in the settings of the LAN or the network device or there is a problem with the cable connection lt Action gt 1 Re examine the network settings according to the instructions in 3 8 Setting Up the LAN Interface 2 Disconnect the LAN cable and securely reconnect it to ensure a stable connection 3 Make sure that the LAN cable is connected to the correct port 4 Replace the LAN cable with another LA
30. Array Properties RAID 1 Mirror System 297 N A Enable Enable always Bui Id Ver ify Done 8 RAID1 14 Select Enable for Read Caching and then press Enter Array Properties Array Type RAID 1 Mirror Array Label gt System Array Size 297 Stripe Size N A Read Caching Disable Enable Write Caching Create RAID via gt Build Verify Done 15 Select Disable for Write Caching and then press Enter Array Properties Array Type gt RAID 1 Mirror Array Label System Array Size 297 Stripe Size N A Read Caching Enable Write Caching Enable always Disable Create RAID via Done 8 13 8 RAID1 16 Select Quick Init for Create RAID via and then press Enter Array Properties Array Type RAID 1 Mirror Array Label gt System Array Size 297 Stripe Size N A Read Caching Enable Write Caching Disable Create RAID via Bui d Ver ify Clear Skip Init 17 When all settings are finished move the cursor to Done and press Enter If there are any mistakes in the settings press Ese and go back to the item with a mistake Array Properties Array Type RAID 1 Mirror Array Label gt System Array Size 297 Stripe Size N A Read Caching Enable Write Caching Disable Create RAID via gt Quick Init Donel 8 RAID1 18 The following message i
31. CurrentBandwidth Shows the network bandwidth 6 26 6 TROUBLESHOOTING lt NOTE gt You may not be able to start collecting performance counter data when the system load is high After you start collecting performance counter data confirm that the status of the data collector set you are using is Running File Action View Help 9 2Hl csi A Computer Management Local Name Status 4 System Tools W New Data Collector Set Running Task Scheduler Event Viewer fa Shared Folders Local Users and Groups 4 amp Performance 4 m Monitoring Tools E Performance Monitor 4 T Data Collector Sets 4 4 User Defined W New Data Collector Set Ta System Cg Event Trace Sessions D Startup Event Trace Sessions TR Reports Confirm that the Performance Counter data collection has started properly Confirm that the status of the data collector set you are using is Running In addition if the system load is high or if you repeatedly start and stop collecting performance counter data sometimes you cannot start or stop collecting performance counter data If this situation happens terminate Performance Monitor wait for a while restart Performance Monitor and then start collecting the data File Action View Help e9 2008 a H A Computer Management Local 4 System Tools Task Scheduler Event Viewer G Shared Folders The start and stop buttons B Local Users
32. HDD mounted in drive bay 2 has failed 8 RAID1 4 Remove the failed HDD from the equipment See 5 3 4 Installing and Removing an HDD 8 21 8 RAID1 5 In the Hardware status window click Refresh Confirm that Not connected is displayed as the HDD status of the drive bay you just removed the HDD from If Not connected is not displayed wait for a while and then click Refresh again Repeat this process until Not connected is displayed Hardware status window Fan condition amp Fan is working normally Temperature condition Ss Present temperature is normal Drive RAID status Degrade Drive bay2 agi OFFLINE Drive bay1 Healthy PP OFFLINE Used hours is 19100 hours PD OFFLINE Click Refresh status Fan condition amp Fan is working normally Temperature condition Ss Present temperature is normal Drive RAID status Degrade Drive bay2 Not Connected man hour PP OFFLINE Drive bay1 Healthy Used hoursis 19100 hours aD OFFLINE 8 22 8 RAID1 6 Mount a replacement HDD See 5 3 4 Installing and Removing an HDD The HDD status lamp starts flashing eventually and rebuilding of the RAID1 system starts The rebuild process takes about 50 minutes in the case of a 320 GB HDD Notes 1 If the rebuild process does not start within 3 minutes restart the equipment If the rebuild process still does not start the HDD or the equi
33. Page 5 11 When you install or remove the power supply make sure it does not touch the parts inside the equipment If it does failure of the equipment may result When you remove all screws that secure the power supply the power supply may fall onto the internal components In order to prevent the power supply from falling support it by holding the handle during the work If the power supply falls the failure of the equipment may result Page 5 13 SAFETY INSTRUCTIONS Continued The orientation of a main memory module on a connector is fixed When you install a main memory module make sure the orientation is correct Otherwise failure of the equipment may result Do not install main memory modules with different capacities on slot A and slot B If you do the modules may not be recognized Page 5 14 Put the hard disk drive HDD on a shock absorbing material such as an anti static cushion even for a temporary task If you put an HDD directly on a hard surface such as a desktop a failure or a shorter life span of the unit or loss of data may result due to possible jarring or the shock Never remove the screws on an HDD while the power to the unit is on Never hot swap hard disk drives If you do either of these failure of the equipment or the drive may result Before you replace an HDD make sure you shut down the OS turn off the main power to the equipment and wait for at least one minute Install o
34. RAID1 system the configuration information is overwritten and the preexisting RAID1 system cannot be used anymore Page 8 8 Never remove an HDD when the HDD status lamp of the HDD is OFF If you do the data stored in the HDD gets corrupted Mount an HDD securely Loose contacts and missing screws may result in a failure Do not subject an HDD you are mounting and the already mounted HDDs to shock while replacing an HDD Otherwise failure of the equipment may result Until the rebuild is complete avoid shutting off the power for this equipment or attaching and detaching HDDs Otherwise the data on the HDDs may be lost or a failure may result Page 8 20 SAFETY INSTRUCTIONS Continued Wear cotton gloves when replacing an HDD in order to prevent problems caused by static electricity If you do not the data stored on the HDD may get corrupted Make sure you check the correct procedure before you start the work If you do not follow the correct procedure the data stored on the HDD may be lost Page 8 20 Page 8 35 Page 8 37 Page 8 39 If you apply the recovery method for an offline HDD to an HDD that was set to offline by something other than the RAS software the HDD may not be recovered or even if it is recovered the HDD may not work properly Use the recovery method for an offline HDD only for the purpose of evaluating the equipment If you apply the recovery method for an offline HDD to eq
35. Removing a harness Follow the procedure for connecting a harness in reverse to remove the harness 5 33 5 CHECKUP AND MAINTENANCE 5 3 9 Replace a dust filter 1 Push the central upper part of the aspect lower cover and open a cover 2 Remove two filters from the panel 3 Perform the installation in a reverse procedure Dust filter for intake apertures Dust filter for HDDs Figure 5 26 Replace a dust filter 5 34 5 CHECKUP AND MAINTENANCE 5 4 Mounting and removing a lithium batter This equipment uses a lithium battery When you replace the lithium battery make sure you replace it with one specified by the Manufacture Otherwise an explosion a fire a burst battery heat generation a liquid spill or gas generation may result 1 Before mounting or removing the lithium battery Before you start the work make sure you shut down the OS turn off the main power to the equipment and wait for at least one minute Allocate sufficient clearance for maintenance work Carry out the work on a flat surface See 1 2 2 Installation Before replacing the battery make sure you record the BIOS settings Restore the BIOS settings after you replace the battery It should be noted that the system clock is initialized when you replace the battery Configure the system clock after the replacement 5 35 5 CHECKUP AND MAINTENANCE 2 Removing the lithium battery 1 Remove the lithium battery from the batte
36. Reset button function Configures the function of the reset switch If you change the setting to NMI Non Maskable Interrupt you can change the reset switch to an NMI switch 2 QuickBoot Mode Disabled If you change the setting to Enabled you can skip the memory check and the startup time will be shortened In normal operation specify Disabled for the setting Correctable ECC Error Specifies whether to display a message and pause the startup or to ignore the error and proceed with the startup when a Correctable ECC Error is detected System Memory Automatically recognized Extended Memory Automatically recognized 1 The DRIVE through 3 and OPTION PORT are assigned as indicated in the table below 2 A setting change to NMI gives you more chances of non maskable interrupt thereby increasing the possibility of successful memory dump initiated by the reset button at an error occurrence during OS startup shutdown For information about a memory dump see 7 2 Collecting a Memory Dump Model HJ 654 A A model Name recognized DRIVE1 DRIVE2 DRIVE PTION PORT by the BIOS j prwver pevez paves ormonvorr l 5 in b Drive bay 1 Drive bay 2 DVD drive Genera D peu bay Model HJ 654 D D model Name recognized DRIVE1 DRIVE2 DRIVE3 OPTION PORT by the BIOS Not Installed Not Installed DVD drive General percha 3m bay evice 4 15 4 SPECIFICATIONS 2 3 T menu ae T O Devi
37. See 4 8 2 External control specifications and confirm that the external control specifications are met 6 16 6 TROUBLESHOOTING 18 The equipment cannot be shut down a The drive access lamp is on or flashing lt Possible cause gt The shutdown process is simply taking a long time lt Action gt 1 Wait until the shutdown process finishes b other than a lt Possible cause gt The OS has frozen lt Action gt 1 Press the reset switch to collect a memory dump Then restart the equipment When you request an analysis of the memory dump a service provided for a fee save the log after you restart the equipment see 7 5 Maintenance Operation Commands and contact our sales representatives 2 If you cannot restart the equipment at step 1 turn off the power of the equipment according to the instructions in lt Forcibly terminating the equipment gt below 3 If executing step does not resolve the problem remove all USB devices except a keyboard and mouse as well as all extension boards when the power is off and then start the equipment lt Forcibly terminating the equipment gt If the shutdown fails press the power switch for at least four seconds The power is turned off and the product goes into the standby mode After the equipment goes into the standby mode turn off the main power switch on the rear of the equipment to shut down the power 6 TROUBLESHOOTING 6 3 STOP Error Codes A S
38. Space When HDDs are selected the selected HDDs are displayed in Selected Drives and press Enter Select drives to create Array Bx00 SIt00 WDC WDIOEFRX 297GB Bx00 S1t01 WDC WDIOEFRX 297GB Selected Drives Bx00 SIt0O WDC WDIOEFRX 297GB Bx00 SItO1 WDC WDIOEFRX 297GB 8 10 8 RAID1 11 Select RAID 1 Mirror for Array Type under Array Properties and press Enter Array Type Array Label Array Size Stripe Size Read Caching Write Caching Create RAID via Volume RAID 0 Stripe RAID 1 Mirror 297 GB N A Enable Enable always Bui Id Ver ify Done 12 Enter System for Array Label and press Enter Array Type Array Label Array Size Stripe Size Read Caching Write Caching Create RAID via Array Properties RAID 1 Mirror System 297 GB N A Enable Enable always Bui ld Ver ify Done 8 RAID1 13 Do not change the setting for Array Size and keep the maximum capacity Just press Enter Then select GB for the unit used for capacity Press Enter Array Type Array Label Array Size Stripe Size Read Caching Write Caching Create RAID via Array Type Array Label Array Size Stripe Size Read Caching Write Caching Create RAID via Array Properties RAID 1 Mirror System 297 N A Enable Enable always Bui Id Ver ify Done Press Enter
39. Table 2 1 Table 4 1 Table 6 1 Table 6 2 Table 6 3 Table 6 4 Table 6 5 Table 7 1 Table 7 2 Table 7 3 Table 7 4 Table 7 5 Table 7 6 Table 7 7 Table 7 8 Table 7 9 TABLES Dimension Service Clearance and Installation Clearance oo eeeeccsceccccceseeeeeeees 1 4 Power Cord and Plug Identification 2 siceadisscgeseencasb ea aieadates etactngavieteteans 1 10 Function of Each Pat a e a aae EA EE eee RE E aO ea 2 6 Hardware System Clock Specification ssessesseesesesessseesseessersseresseesseesseesseesseeesseee 4 19 STOP SE TOR COS esnea e A A E aspen a a EE aeii 6 18 Event Log Entries Unique to the Equipment s sesssesssseeesssessesseseseeessseessresseesseesseee 6 20 Performance Counters Related to the Performance of the Equipment 6 26 POST Codes and Stop Factor Action 5ccissiosccatasupetaes So nceucesncten sacoaceedoas qeaeanss cobanteacess 6 28 Hardware Status Code and Cause Action lt lt tncncteiniadeiaaditionse ae anaes 6 30 Errors That Trigger a Memory Dump 1 c0 c2s00 sescsessticssanencensceonndccdoeteeadsqasbacesveeshevnaneses 7 5 Maintenance Operation Commands eeessecesscecesececesececeeeeeceeeeeceseeeceeeecsneeeenaes 7 16 Information Saved by logsave ccssjeccsskeeitiestsiese candace sggectededensiaae acs ees Weasaneadaeee 7 17 Error Messages of the logsave Command eeeeceeeeccecseececseceeceeeeeeseeeeneeesnaeeesaes 7 18 Messages of the mdump Command 235555 siege sacntes as eecey
40. a RAID1 system follow the procedure below Note that when the product is shipped a RAID I system has been already built and the following procedure is not necessary The screenshots used in the following explanation are just examples The model name capacity and other information about an HDD shown here may be different than those shown in an actual working system 1 Prepare two new HDDs 2 Shut down the OS Turn off the main power to the equipment and wait for at least one minute And then mount the HDDs on drive bays 1 and 2 See Figure 5 4 4 Installing and Removing an Hard Disk 3 Turn on the power for the equipment When Adaptec RAID BIOS is displayed on the monitor press Ctrl A to start the Adaptec RAID Configuration Utility Adaptec RAID BIOS V5 2 0 Build xxxxx c 1998 2012 PMC Sierra Inc All Rights Reserved lt lt lt Press lt Ctrl gt lt A gt for Adaptec RAID Configuration Utility gt gt gt Booting the Controller Kernel 8 8 8 RAID1 4 When the Adaptec RAID Configuration Utility starts select Array Configuration Utility and press Enter The Main Menu is displayed lt lt lt Adaptec RAID Configuration Utility Build xxxxx gt gt gt Adaptec 6405E Family Controller 0 Options Array Configuration Utility SerialSelect Utility Disk Utilities 5 Select Initialize Drives and press Enter Main Menu Manage Arrays Create Array Initialize Drives Resc
41. a disk area for a memory dump file lt Syntax gt createdmp lt Feature gt The createdmp command creates a vacant memory dump file beforehand and reserves the disk area for a memory dump in order to prevent the situation where collecting a memory dump fails because the disk capacity is insufficient By using this command you can avoid a failure in collecting a memory dump caused by a lack of disk capacity The createdmp command reserves a disk area if the following conditions are met If those conditions are not met the command terminates with an error Make sure that the memory dump settings are appropriate and then retry this command For information about how to set up the memory dump settings see 7 3 5 Configuring settings related to a memory dump A Complete memory dump is specified to be collected The file name of the memory dump must be correctly input The memory dump file must be able to be overwritten After the area for the memory dump file is allocated the partition used for allocation still has free space of at least 10 of the disk capacity The size of the disk area to be allocated is as follows The size of the physical memory size plus 10 MB lt NOTE gt When you run the createdmp command log on to the computer by using an administrator account registered on the computer as a member of the Administrators group You cannot run multiple instances of the createdmp command simultaneously If Us
42. a memory dump is collected Hardware NMI When a severe failure such as uncorrectable memory error or a PIC bus parity check error occurs in the hardware of this equipment a non maskable interrupt NMI is generated and a memory dump is collected Microsoft Windows When a fatal error occurs in the Microsoft Windows kernel a STOP error memory dump is collected 1 Do not input a remote reset signal continuously to the RMTRESET external contact If you do this equipment cannot collect a memory dump For details about the displayed STOP error code see 6 3 STOP Error Codes To select the memory dump file type open System in Control Panel You can select from the following three types defined below Because the memory dump file type determines how far you can analyze the failure by using the dump file we recommend selecting Complete memory dump whenever you can The factory default is Complete memory dump Complete memory dump The entire contents of system memory is recorded The boot volume 2 must have enough free space to hold a paging file equal to the size of the physical memory plus 1 MB Kernel memory dump The kernel memory is recorded The boot volume 2 must have enough free space to hold a paging file about one third the size of the physical memory Minimum memory dump The minimum information necessary for identifying what caused the equipment to stop is recorded The boot volume 2 must have en
43. and press Enter Formats the selected HDDs Verify Disk Media Verifies the selected HDDs Identify Drive Flashes the LED of the selected HDD Note None of the items under Disk Utilities are supported by this equipment Do not use them 8 7 8 RAID1 8 2 2 Building RAID1 NOTICE e When a RAID1 system is newly built the RAID1 configuration information is recorded on the HDDs This configuration information can only be used by the piece of equipment that uses this individual RAID1 system An HDD with this configuration information cannot be used by other pieces of equipment If a user uses multiple pieces of equipment regardless of whether they are A models or D models the user needs to be cautious when handling and storing the HDDs in order not to mix them up If HDDs are mixed up a RAID1 configuration information mismatch occurs The equipment may not operate properly and the data on the HDDs may be lost e When you build a RAID1 system from scratch prepare two new HDDs selected from the models specified and tested by HITACHI Otherwise the data stored on the HDDs may be lost e When you build a RAID1 system from scratch use the recovery DVD and install the OS from scratch Care must be taken when you build a new RAID 1 system on an existing RAID1 system The setup process will completely overwrite the existing RAID configuration information and you will no longer be able to use the existing RAID 1 system To build
44. be given to supply connections other than direct connections to the branch circuit e g use of power strips 1 GETTING STARTED c Vertical installation e When you install the equipment vertically the status display lamps must come at the upper side and make sure the equipment is placed so it does not fall When you mount the equipment vertically prepare a mounting metal fitting as shown in the figure below and use it to secure the equipment The mounting metal fitting for vertical installation must be secured to a mounting chassi or rack with casters using set screws at both the upper and lower positions e For information about how to remove rubber feet see 5 3 7 Attaching and removing rubber feet Status display lamps The bottom of the equipment Four M4 screws en or more Mounting Metal Fitting for i N Vertical Installation Use a steel plate The thickness must be 3mm or more Figure 1 5 Installation Requirements Vertical Installation on the Desktop When you install the equipment on a mounting metal fitting for vertical installation do not use the set screws for the cover to secure the equipment If you use the set screws for the cover the equipment may fall and personal injury may result 1 GETTING STARTED 74 5 mm 301 mm Four M4 acceptable depth is 8 mm or less Front side Figure 1 6 Installation Requirements Dimensions of Screw Holes for Fixing the Bottom
45. because that may affect currently running applications Page 2 1 S 11 SAFETY INSTRUCTIONS Continued If you insert or access an optical CD or DVD the system load may increase and running applications may be affected Do not insert or access an optical disc during online operation system operation Page 2 1 Page 3 5 Performing emergency shut down that is unpulgging the power cord from the outlet or shutting off the breaker without proper shutdown of the OS may cause the OS or applications not to work properly or may cause saved data to be corrupted Do not perform emergency shut down unless you must stop the system immediately due to some kind of error If you turn off the power at the source of the AC power the system may not be able to recover automatically Page 3 4 When you finish accessing a CD or DVD eject the disc from the DVD drive If you leave the disc in the DVD drive failure may result If you keep the disc tray open failure may result When you do not use the DVD drive keep the disc tray inside the DVD drive Do not use an unbalanced CD or DVD due to attached labels and so on a disc with cracks scratches or vertical deviation or a disc with a non standard form If you do an abnormal sound or vibration may be generated and failure of the equipment may result Page 3 5 SAFETY INSTRUCTIONS Continued When you move the equipment make sure you shut down the OS tur
46. by the display the display will black out If you want to change the resolution select a resolution equal to or smaller than the maximum resolution supported by the display If you want to delete an unsupported resolution from the list follow the procedures below 1 Follow steps 1 and 2 in 1 Configuring screen settings for a single display to open the Multi Display Setup window 2 Click Mode management on the right bottom corner of the window M Matrox PowerDesk i ioj x Main display Display 1 Output settings for Output 1 Windows display Output WN Rotation None 1 Matrox output in clone mode pii Resolution 1280 x 1024 Color palette 32 bit color Refresh rate 60 Hz DMT 0000 Apply settings to all outputs L ab Basic configurations 7v e m M Mode management I entty displays and outputs Pia hea Nacsa yaar Unused outputs 2 f Cancel Hep ote To change your multi display setup or to add a feature display right click your displays and outputs or drag them to the work area Use this page to configure the multiple outputs of your Matrox products 3 29 3 OPERATION 3 When you open the window for the first time and for the first time only the following window appears Click I accept Mode Management License Agreement x Please read the following License Agreement Press Page Down to view the
47. disc properly 2 Handling CD or DVD lt Precautions gt Do not apply benzene thinners water record cleaner anti static liquids or use a silicone cloth on a disc Do not use a dryer when you remove dust or moisture from a disc Do not store CD or DVD in a location with high temperature and humidity Do not store CD or DVD in a location not subject to direct sunlight strong artificial light and the like Do not fold or bend a CD or DVD Do not write on the recording surface of a CD or DVD Do not scratches on the recording or label surface of a CD or DVD Do not insert a stick into a center hole of a CD or DVD and spin the disc Do not put stickers labels or decals on a CD or DVD lt Required actions gt Ifa CD or DVD is dirty wipe a it with a soft dry cloth in the direction from the center to the rim C 9 6 USB DEVICE 7 lt Precautions gt When you start using a USB device test the device before using it Never use a USB device for mission critical use Do not connect a USB device during the OS startup because the OS may not start normally When you change screens during the OS startup the OS does not start normally in some CPU switching devices If you use a CPU switching device perform sufficient operation verification For USB2 0 the length of the cable used must be less than or equal to the length specified in the specifications Otherwise the transfer speed may be com
48. file RAS software log data RAS software operation log Windows version information Version information of the Windows system files and driver files Minimum memory dump Files under the directory used for storing a minimum memory dump System information System information including hardware resources and software environment Output of the RAS information display Status of the equipment such as the status of the fan and the temperature inside the chassis and configuration information of the RAS software Output of the ipconfig command Network that sets information RAID log data RAID operational log D Model only 7 MAINTENANCE OPERATION lt Diagnosis gt When this command is terminated with an error the following error message is displayed If a directory for saving data does not exist an error message from the Windows xcopy command is displayed Table 7 4 Error Messages of the logsave Command Error message Meaning You do not have the privilege to run this command Please You do not have administrator privileges run this command again on Administrator Command Log on to the computer by using an Prompt administrator account and run the command again If User Account Control UAC is enabled start the command prompt with administrator privileges and run the command lt NOTE gt When you run the logsave command log on to the computer by using an administrator account registered on computer as a
49. for hard disks see PRECAUTION 4 HARD DISK DRIVES HDDs 7 HDD2 is optional item in the A model but it becomes essential item in the D model 8 A PCI Express x16 connector is used but the internal connection is equivalent to PCI Express x8 For the model HJ 65457ESxD x is either J or E a video board is a standard feature and therefore only one extension slot is available for PCI Expressx 16 4 2 4 SPECIFICATIONS 3 Pre installed OS model OS type Pre installed OS TES Microsoft Windows Server 2008 R2 Standard Edition 64bit Embedded licensing version Microsoft Windows 7 Professional 64bit Embedded licensing version Microsoft Windows 7 Professional 32bit Embedded licensing version This OS is supported by HJ 6545xxxyD only 4 Accessories Specification Power cord 7 A 125 V two prong plug with ground pole Manual GETTING STARTED manual number WIN 6A 0002 4 3 4 SPECIFICATIONS 5 Option specifications Specification 1000BASE T 100BASE TX 10BASE T by auto negotiation x 2 For details see 9 Optional LAN adapter specifications HJ 7617 55 1000BASE T 100BASE TX 10BASE T by auto negotiation x 1 For details see 10 Optional LAN adapter specifications HJ 7617 61 B contact including RS232C x 1 port D sub 9 pins For details see 4 8 2 External control specifications Ext l tact t 1 KERA N A contact including RS232
50. for the HDD Frame on the Front of the Equipment sssessssesesssesssssessssetssseesserssersseeessseessresseesseeessees 5 22 Removing the Set Screws for the HDD Frame inside the Equipment 5 24 Removing the HDD Brame aissicdigicccisescedaasjeiasasetiaees e 5 23 Removing the DVD Cover sc ccileisuesctcesevcssinscesgadss ausslaaucadads tonnes ide feces asassed seas aeeaaat 5 24 Removing the DVD Drive siiccsisisageaievistveeieaasessasiss penedasensaanasdenadbaneaccemaavcsuatussneceass 5 24 Attention about HDD frame connection ooo eee ceesecesceceeeeeceeceeceeeeeceteeeesneeeees 5 25 Attaching Rack Mounting Metal Fittings oo ee eeeceeeeseeceeeeecseeeeeeneeeeseeeeneeees 5 27 Removing a Rubber Root seats pai tead einige etal eee ee 5 28 Removing Cover SCL WS mersine necant aa suas aessa aris a it 5 29 Removing the General Purpose 3 5 in Bay Bracket eeseseeeceseerresrrerrrrrrrsre 5 31 Mounting the General Purpose 3 5 in Bay Device eesseseeseeserererrersrrereerreseese 5 32 Mounting the General Purpose 3 5 in Bay Bracket ooo eee eeeeeeeeeeneeeseeeteeeeees 5 32 Connecting a Harness eccoti na Te oe eee ae BAe ah eats 5 33 Replacea d st filter asinina a eycacate Souaece e N E A TAE 5 34 Removing the Lithium Battery essesseesssseesseessesssessseesseeesseesseesseesseeesseeesseesseesse 5 36 Removing the Jumper Socket sssnssessseesssseesseessessseseseeesseetsstesresseresseessseessresseessee 5 38 vii Table 1 1 Table 1 2
51. gasses present e In a place with vibration caused by loud sounds Too close to device that generates a loud buzzer or alarm C 3 The following are precautions for the left right top and bottom sides of the equipment Do not attach heating devices For ease of maintenance work make sure that the Equipment can be moved easily if fixed ensure that the Equipment can be removed easily It is reported that zinc whiskers can cause a problem with the device Do not use electro galvanized material near or at the place where the equipment is installed A quote from the Technical Report of JEITA ITR 1001 Guideline of Facilities and Equipment for Information Systems Location of whiskers Whiskers are created by electrogalvanized equipment such as floor panels stringers posts aseismatic flat steel and the like Phenomenon Hair like zinc crystals conductive whiskers float into the air from the floor for some reason go inside the device and short circuit a PCB or its pins The root cause is difficult and time consuming to find because the symptom differs depending on the location of the short circuit and often it is mistaken for a temporary issue JEITA Japan Electronics and Information Technology Industries Association lt Required action gt If you mount the equipment in a chassis or on a desk the temperature increase around the equipment needs to be taken into consideration The system clock and the lik
52. hot swap HDDs because that may cause failure of the equipment and HDDs Before you replace HDDs for the A model make sure you shut down the OS turn off the main power to the equipment and wait for at least one minute When you replace HDDs for the D model refer to 8 5 3 Performing Periodical HDD Replacement e When using a USB port check the orientation of the USB connector and then insert the connector slowly Otherwise the USB port may be damaged e Do not remove or insert a USB device during online operation system operation because that may affect currently running applications e f you insert or access a CD or DVD the system load may increase and running applications may be affected Do not insert or access an optical disc during online operation system operation 2 1 2 PHYSICAL CONFIGURATION 2 1 Display and User Input Sections 1 Front view Label for displaying the model name and so on The dimension do not include rubber feet Procedure for opening the protective cover 1 Lift up the tab of the protective cover 2 Pull the cover toward you 3 Open the cover Hil Digital LED for Status indication Power switch 1 Status lamp Equipment Alarm lamp Drive access Protective lamp cover Standby lamp Top View HD2 HDD2 status lamp 3 HDD1 status lamp 3 1 Protective covers are attached to the power switch and fro
53. in the display When the equipment is restarted this error in the display will be corrected 8 2 8 RAID1 8 2 Setup 8 2 1 RAID BIOS Menu 1 Starting the Adaptec RAID Configuration Utility Turn on the power of the equipment When Adaptec RAID BIOS is displayed on the monitor press Ctrl A The RAID board recognizes the HDDs and then the Adaptec RAID Configuration Utility starts The following screenshot is just an example The model name capacity and other information about the HDDs shown may be different than those shown in an actual working system Adaptec RAID BIOS V5 2 0 Build xxxxx 1 c 1998 2012 PMC Sierra Inc All Rights Reserved lt lt lt Press lt Ctrl gt lt A gt for Adaptec RAID Configuration Utility gt gt gt Booting the Controller Kernel 1 The letters xxxxx indicate the revision number of the F W firmware Note If you replace an HDD when the power is turn off the following message may be displayed when you go through the procedure described above To start the Adaptec RAID Configuration Utility press Ctrl A Press lt Enter gt to accept the current configuration Press lt Ctrl A gt to enter Adaptec RAID Configuration Utility Press lt Ctr H gt to pause configuration Message Default is lt Enter gt if no valid key pressed in 30 seconds 8 RAID1 2 Menu screen The menu screen is as follows The keys you can use for each menu are displayed at th
54. items i Make sure that the speakers have built in amplifiers If the speakers do not have amplifiers you cannot hear sound ii Make sure that the plug of the power cord of the speakers is connected to the outlet iii Turn on the power of the speakers iv Make sure that the volume level of the speakers is adequately adjusted v Make sure that the cable from the speakers is connected to LINE OUT vi When you record an audio signal from an audio device connect LINE OUT of the audio device to LINE IN of the equipment by using a cable LINE IN cannot be used as a MIC input vii Disconnect the cable from the speakers and securely reconnect it to ensure a stable connection vii Use another pair of speakers lt Setting a volume gt 1 Click Start gt Control Panel 2 Click Hardware and Sound and then click Adjust system volume to adjust the volume 16 A Serial port or a parallel port does not work properly lt Possible cause gt There is a problem with the cable connection or the target device has failed lt Action gt 1 Disconnect the cable and securely reconnect it to ensure a stable connection 2 Check to see if the target device has failed 17 The RAS external contact port does not work properly lt Possible cause gt There is a problem with the cable connection or the interface with the target device lt Action gt 1 Disconnect the cable and securely reconnect it to ensure a stable connection 2
55. m s Power voltage 100 to 240 VAC 10 Only sine wave is supported for the input waveform Power frequency 50 60 Hz 3 Hz Power supply noise 2 0 kV fast transient burst discharge 500 VDC 0M This equipment cannot be used in the environment where conductive dust or the like is floating lt NOTE gt For information about the precautions for the environment see PRECAUTIONS 1 PRECAUTIONS ABOUT THE EQUIPMENT 5 INSTALLATION ENVIRONMENT 1 GETTING STARTED 1 2 2 Installation e When you connect the plug of the power cord to an outlet make sure you use an outlet with a ground terminal ground pole that is properly grounded In addition you must install and use an earth leakage circuit breaker If you do not take these measures that may result in a fire or an electric shock e Do not use a two pole plug without a ground pole because that may result in an electric shock or failure of the device NOTICE e Before you move the equipment make sure you shut down the OS turn off the main power of the equipment and wait for at least one minute If you do not the hard disk drives HDDs and other devices may fail e When you transport or carry the equipment pack it in the dedicated container container and packing materials used when the equipment was delivered If you use other container or packing materials that may damage the equipment Do not use damaged or broken dedicated container when you tran
56. month and once per three months depending on the amount of dust in the environment e Procedure 1 Shut down the OS 2 Turn off the main power Wait for at least one minute before you start cleaning 3 Take out the dust filter located on the front panel Then dust or wash the filter If you wash the filter wait until the filter is completely dry Then re attach it to the equipment and re mount the front panel lt NOTE gt Do not forget to attach a dust filter to the equipment after you clean it 5 1 5 CHECKUP AND MAINTENANCE 2 Cleaning a keyboard optional When you clean a keyboard make sure you follow the instructions below e Do not spray detergent directly on to the keyboard or spill liquid detergent on it e Do not wipe the keyboard with a wet cloth If you do the equipment may fail U98 19 9q e When you use detergent spray a minimum amount of detergent on a cloth e Before wiping the keyboard with a wet cloth wring out the cloth well e Use a soft cloth such as gauze e Before using detergent carefully read the instructions on use of the detergent e Cover the whole keyboard with gauze spray detergent all over it leave it for a couple of minutes and wipe off the keyboard lt NOTE gt For information about the precautions for USB devices see PRECAUTIONS 6 USB DEVICE 5 2 5 CHECKUP AND MAINTENANCE 5 2__ Periodic Checkup The table below
57. of drive bay2 20000 hours Digital LED setting Show Hardware status Popup setting Function is available Disable Advanced Fan Enable Temperature Disable SMART Disable Used hours Enable RAID Enable Memory Disable 1 The Computer Name shown in the header depends on the model of the equipment 2 These are displayed only in the D model 3 These are displayed other than D model 7 25 7 MAINTENANCE OPERATION lt Explanation of the display output gt m Header This section shows the date and time when the getrasinfo command is executed and the computer name The following is the format of the header lt lt getrasinfo result gt gt Date YYYY MM DD hh mm ss Computer Name XX YYYY Year MM Month DD Day hh hour 24 hour clock mm minute ss second XX Computer name m Hardware Status section This section shows the status of the equipment The Hardware Status section has the following subsections Fan condition section Shows the status of fans The following table shows the list of items in this subsection and their respective descriptions Output item Description xx fan status yy XX Shows the name of the fan PS Power fan Front Front fan CPU CPU fan Shows the status Normal The fan is operating normally Error The fan is not operating normally Temperature condition section Shows the various statuses related to temperature The following table
58. shows the list of items in this subsection and their respective descriptions Output item Description xx Temperature status yy XX Shows the type of temperature Internal Inside the chassis yy Shows the status Normal The temperature is normal Error The temperature is not normal xx Temperature value zz XX Shows the type of temperature Internal Inside the chassis Shows the temperature value 7 26 7 MAINTENANCE OPERATION RAID condition section Shows the RAID status The following table shows the list of items in this subsection and their respective descriptions This subsection is available in the D model Shows the number ot the RAID array Shows the RAID status Optimal Normal status Degrade Abnormal status Unknown Unknown status Fail Failing status Task in progress in the representation below Shown only when the task has started Rebuild Rebuilding Completion rate of task in progress Shown only when the task has started Shown only when a media error is detected during the task RAID level vv RAID level in the representation below k 1 RAID1 7 27 7 MAINTENANCE OPERATION Drive condition section Shows the status of a drive The following table shows the list of items in this subsection and their respective descriptions Daplay tem Drive bayxx XX Shows the drive bay number xx Status yy yy Shows the status of the drive Healthy Normal Not Connecte
59. the equipment Yes Change the virtual memory setting gt Configure the virtual memory settings in Control Panel to the one recommended for the For details see 7 3 5 1 Configuring virtual memory equipment Restart the system Change the memory dump setting to l tae For details see 7 3 5 2 Specifying a memory dump file the one recommended for the equipment Restart the system Reserve the area for saving a gt Use the createdmp command memory dump For details see 7 5 Maintenance Operation Commands Were you able to reserve the area for saving a memory dump Yes End 7 MAINTENANCE OPERATION 7 3 4 Countermeasures when changing the memory dump collection setting Follow the flow chart below to take appropriate actions lt Flow gt lt Description of the action gt Do you want to change the memory dump setting to the one recommended for the equipment Yes Click No and close the message box f i This message box will not be displayed after this End Click Yes and close the message box Change the memory dump setting to A hecne tecomnenided Torihe For details see 7 3 5 2 Specifying a memory dump file equipment Restart the system Reserve the area for saving Use the createdmp command a memory dump For details see 7 5 Maintenance Operation Commands Were you able to reserve the area for saving a m
60. the board completely Use a screw to secure the board to the equipment After that follow the procedure for removing the cover of the equipment in reverse to re install the cover Figure 5 4 Installing an Extension Board lt NOTE gt When you install an extension board the boards next to it may get knocked loose Check that those boards are inserted properly just to be sure 5 9 5 CHECKUP AND MAINTENANCE 4 Removing an extension board Follow the procedure described in 3 Installing an extension board in reverse to remove the extension board If you bend the tab of the grounding spring at the slot by mistake when you remove an extension board be careful not to cut your fingers when you fix the bend because the tab has a sharp edge NOTICE Always attach a slot cover to each unused slot and attach a connector cover to each unused connector Otherwise failure of the equipment may result lt NOTE gt When you remove an extension board its panel may get caught in the tab of the grounding spring at the slot and you may have difficulty removing the board Even if this happens do not pull the board forcibly 5 10 5 CHECKUP AND MAINTENANCE 5 3 3 Installing and removing main memor e Before you install or remove main memory make sure you shut down the OS turn off the main power to the equipment and wait for at least one minute If you install or remove main memory without shutting down the power
61. the left side of the window click Advanced system settings nA A U N Click Start gt Control Panel gt System and Security Then click System If you see the User Account Control window click Yes On the Advanced tab page click Settings under Setup and Recovery If you want to restart the equipment after a memory dump select the Automatically restart check box If you want to stop the equipment after a memory dump clear the Automatically restart check box Click OK 7 4 7 MAINTENANCE OPERATION Startup Suppression on Serious Failure Detection This equipment suppresses startup of the equipment when one of the following incidents is detected during Windows startup in order to protect the hardware 1 Fan failure 2 Remote shutdown signal input lt NOTE gt In the case of a remote shutdown signal input startup is suppressed only when Enable automatic shutdown at remote shutdown input is selected in the RAS setting window If a automatic shutdown is not selected startup is not suppressed For information about how to use the RAS setting window refer to HF W6500 Model 45 40 RAS FEATURES MANUAL When a remote shutdown signal input is detected the equipment displays a blue screen and then stops For information about the STOP error code of this case see 6 3 STOP Error Codes 7 15 7 MAINTENANCE OPERATION 7 5__Maintenance Operation Commands This section explains how to
62. tighten or remove a screw use a Phillips screwdriver JIS 2 to avoid stripping the head When you tighten a screw drive the screw along the axis of the tapped hole without adding too much torque in order to avoid damaging the thread For information about the location of the extension boards see Figure 5 1 Types and Locations of Installed Components lt NOTE gt For information about the precautions for extension boards see PRECAUTIONS 7 EXTENSION BOARDS 5 5 5 CHECKUP AND MAINTENANCE 2 Information about extension boards 1 Types of extension boards The equipment has a total of seven extension slots four PCI Express slots and three PCI slots The PCI Express slots are compliant with PCI EXPRESS BASE SPECIFICATION REVISION 1 1 The PCI slots are compliant with PCI LOCAL BUS SPECIFICATION REVISION 2 1 A back plate is required for a long size PCI board The user must provide the back plate 1 If the general purpose 3 5 in bay is used depending on the size of the device you may not be able to install an extension board if the device gets in the way 2 A PCI Express x16 connector is used but the internal connection is equivalent to PCI Express x8 2 Size of extension boards The board sizes length x height in the PCI Express PCI specifications are as follows the height includes the connector e PCI Express specification Half size 167 65 x 111 15 mm e PCI specification not inc
63. use maintenance operation commands These commands are used when problems occur in the equipment and during preventive maintenance All these commands are started at the command prompt when they are used Table 7 2 shows a list of maintenance operation commands Table 7 2 Maintenance Operation Commands Command name Feature logsave Used for collecting data for preventive maintenance or data for post failure analysis during preventive maintenance or when problems occur mdump Used for copying a memory dump file to a portable medium when a memory dump is collected due to a STOP error createdmp Used for reserving a disc area for a memory dump file when a message is displayed indicating the capacity of the memory dump file is insufficient getrasinfo Used for checking the status of the equipment such as the status of the fan and the temperature inside the chassis The Manufacturer provides charged services to analyze the data collected by these maintenance operation commands such as memory dump files and data for failure analysis To start the command prompt follow the procedure below 1 Starting the command prompt 1 Log on to the computer by using an administrator account 2 Click Start 3 Click All Programs 4 Click Accessories 5 Right click Command Prompt and click Run as administrator If the administrator account you used for logon is a built in administrator account simply click Command Prompt If you s
64. vadashcae vane eae eee 7 20 Error Messages of the mdump Command ou eeeeeeeccesseceeeseceesteceenaeeessaeeeenaeeeaees 7 20 Error Messages of the createdmp Command 00 0 0 eeeceeeeeceeesececeeeeeceececeteeeeeteeeesaes 7 22 Information Displayed by the getrasinfo Command uw eee eeeeeeeseeeseeeneeeneeeees 7 23 Error Messages of the getrasinfo Command ou eeecceeeeeceeeseeeceeeeeceeeeeneeeesteeeesaes 7 32 viii 1 GETTING STARTED CHAPTER 1 GETTING STARTED 1 1 Scope This manual is intended for operators of the HITACHI INDUSTRIAL COMPUTER HF W6500 MODEL 45 40 and contains information about the operation and maintenance of various devices necessary for their routine use After you unpack go through the delivered items list to confirm all the items have been delivered and no items are missing or damaged If there are missing or damaged items contact our sales representative For information about software refer to the following manuals HF W6500 MODEL 45 40 SETUP GUIDE manual number WIN 63 0089 HF W6500 MODEL 45 40 RAS FEATURES MANUAL manual number WIN 63 0088 1 GETTING STARTED 1 2 Installation Environment 1 2 1 Environment When this equipment is used it must be used in the following environment Requirement Corrosive gas JEITA IT 1004A class A Temperature 25 Humidity 50 RH 5 9 m s 10 Hz 5 s except the DVD drive Shock resistance Operation 19 6 m s while not powered on 98
65. window Maintenance operation support commands Logging the trend of the temperature inside the chassis Simulation Hardware status simulation lt Monitoring gt 1 Hardware status monitoring This function monitors the hardware status of this equipment including the status of the fans and drives as well as the temperature inside the chassis 2 OS hangs monitoring This function monitors the operational state of the OS by using a dedicated timer implemented on this equipment As long as a process with the highest priority real time priority class can run properly the status lamp on the front of this equipment is lit in green 7 1 7 MAINTENANCE OPERATION 3 Watchdog timer monitoring This feature monitors whether processes are scheduled properly using the watchdog timer implemented on this equipment This feature also offers a library to use the watchdog timer lt GUI feature setting gt 4 RAS setting window This window provides a graphical user interface for configuring RAS feature settings including the condition of automatic shutdown and the setting of the watchdog timer ww RAS Setup TRAS Setup Shutdown setting Shutdown setting V Automatically shutdown if fan failure has been detected 7 Automatically shutdown if fan failure has been detected Automatically shutdown if abnormally high temp has been detected E Automatically shutdown if abnormally high tem
66. you do either of these failure of the equipment or the drive may result e Before you replace an HDD make sure you shut down the OS turn off the main power to the equipment and wait for at least one minute e Install or remove an HDD only if necessary for example when you need to replace an HDD due to failure If you do it frequently failure of the equipment may result e Fully insert an HDD Loose contact and missing screws may result in failure e Do not give a shock to an installing HDD and the already mounted hard disks during installing If you give a shock to an HDD failure of the drive may result 1 Before installing or removing an HDD Before you start the work make sure you shut down the OS turn off the main power to the equipment and wait for at least one minute Allocate sufficient clearance for maintenance work Carry out the work on a flat surface See 1 2 2 Installation When you tighten or remove a screw use a Phillips screwdriver JIS 2 to avoid stripping the head When you use tamper resistant screws use a dedicated screwdriver for tightening and removing the screws When you tighten a screw drive the screw along the axis of the tapped hole without adding too much torque in order to avoid damaging the thread lt NOTE gt For information about the precautions for hard disk drives see PRECAUTIONS 4 HARD DISK DRIVES HDD s 5 16 5 CHECKUP AND MAINTENANCE 2 Installing and remo
67. 34 5 4 Mounting and removing a lithium battery oo elec cceeneceeeeceeneeceeeeeceeeeeceeeeecseeeeeneeeees 5 35 5 5 Enabling the Remote Power On Function 0 ccsssssssccsssrcsssnsesssscessnsncesseccsenasseesecssensceess 5 37 CHAPTER 6 TROUBLESHOOTING uu ceccccccccsssesssssssssesesessessassssssesensscsesssneneaesenens 6 1 6 1 Listof Problems y csitseets enti reat ee tinneis deed bintee a eel dee ade EN s 6 1 6 1 1 Problems that occur before the OS startup oo eee eeececesececeeececeeeeceeeeecseeeecsteeeeneeeesaes 6 1 6 1 2 Problems that occur after the OS startup sicccisscessictsssascdsssccdentacostaacosadededssnasaneea senecensees 6 2 G2 COUNEGEMEASUTES lt 2 ating ee a cents daar dct eek aaas aaie 6 3 6 2 1 Problems that occur before the OS startup 2 5 4 s0saseacaskccsgesc i oda cees aadaas oe eeseseonscndgn be 6 3 6 2 2 Problems that occur while the OS startup lt 20 cgi eers cs de eee Ge a eeawrees 6 7 6 3 STOP Error Codes sisie ie alc tit eat ened ead el Ma ra ence diel ede ate Nansen eae te nied aaa 6 18 60 4 Event Log seinere nenea a R A EA a AIEEE TEE ATE EEN 6 19 6 5 Checking the System Load by Using Performance Monitor ssssssssessessssssssesssessresseessee 6 24 6 6 Digital LED for Status indication seessssssesssesesseeesseessesssessseresseeesseessersseesseessseesstresseessee 6 28 00l POST Messages nesi acea a a a a A a areas 6 28 6 6 2 Displaying a hardware status code nssessseeesseeesseessesssesssees
68. 4 eee Communication speed Ny lamp H ACT LINK lamp Optional LAN adapter 1 channel HJ 7617 61 Communication speed lamp ACT LINK lamp ACT LINK lamp Lit in green A link is established Both the equipment and the remote device are powered up and the connection over the twisted pair Ethernet cable is stable Off No link is established e The equipment is not physically connected to the network e The switching hub is not powered up e The connection over the twisted pair Ethernet cable is not stable e The driver settings have some errors Blinking in Network data is being transmitted or received green The blink interval changes depending on the traffic on the network Communication speed lamp The link is established at 1000 Mbps Lit in The link is established at 100 Mbps yellow Of The link is established at 10 Mbps Or no link is established 2 8 2 PHYSICAL CONFIGURATION Table 2 1 Function of Each Part 4 5 Function LAN port Optional LAN adapter 2 channels HJ 7617 55 1000BASE T 100BASE TX 10BASE T Communication speed lamp ACT LINK lamp ACT LINK lamp Lit in green A link is established Both the equipment and the remote device are powered up and the connection over the twisted pair Ethernet cable is stable Off No link is established e The equipment is not physic
69. 7 8 5 3 Perfoming Periodical HDD Replacement ss ssssssessssssesssesseeseeessseesseessresseresseeessressresse 8 39 8 5 4 Consistency Check for the Mirror Disk sessesssssessssssesssesesssessseesseesseesseressseessereseesseee 8 42 APPENDIX HANDLING REPLACEABLE COMPONENTS ou A 1 vi Figure 1 1 Figure 1 2 Figure 1 3 Figure 1 4 Figure 1 5 Figure 1 6 Figure 1 7 Figure 2 1 Figure 2 2 Figure 2 3 Figure 3 1 Figure 5 1 Figure 5 2 Figure 5 3 Figure 5 4 Figure 5 5 Figure 5 6 Figure 5 7 Figure 5 8 Figure 5 9 Figure 5 10 Figure 5 11 Figure 5 12 Figure 5 13 Figure 5 14 Figure 5 15 Figure 5 16 Figure 5 17 Figure 5 18 Figure 5 19 Figure 5 20 Figure 5 21 Figure 5 22 Figure 5 23 Figure 5 24 Figure 5 25 Figure 5 26 Figure 5 27 Figure 5 28 FIGURES Operation and Service Clearance Top View csesccecesececsseceesteceeseeesseeecsneeeesaeees 1 4 T stallation Clearance kiingie a daebe gates saad cape eds ween eee east eva a e 1 4 Installation Requirements Horizontal Installation on the Desktop 00 0 cee 1 5 Installation Requirements Rack Mount ooo eeeeeeeecceeesececeeeeeesteceesaeeessaeeesneeeeeaeees 1 5 Installation Requirements Vertical Installation on the Desktop eeeeeeeeeeeee 1 7 Installation Requirements Dimensions of Screw Holes for Fixing the Bottom Plate eseese 1 8 Hardware Connection isena fea saci os cera acest at accen NE Raa i decades ected 1 9 Name of Each Part Front View o
70. C x 1 port D sub 9 pins For details see 4 8 1 Connector specifications RS232C x 1 port D sub 9 pins Pxtcndedscoat POEGA For details see 4 8 1 Connector specifications Centronics compatible x 1 port D sub 25 pins x Paralel por 2 For details see 4 8 1 Connector specifications LAN adapter General purpose 3 5 in bay device mounting metal fitting General purpose 3 5 in bay base mounting metal fitting For details see 5 3 8 Mounting and removing an optional device for the general purpose 3 5 in bay i Signal and power harness for the general purpose 3 5 in bay SATA co details see 4 8 1 ee E l Mounting metal fiting fora rack mount Service menu System failure monitoring tool RunWatcher Optional tool Backup tool for use between hard disks 1 Can be mounted in the dedicated slot You cannot use both at the same time 2 Can be mounted in the dedicated slot General purpose 3 5 in bay 6 DVD drive specification The DVD drive in this equipment supports the following types of media Read supported CD ROM DVD ROM Read write supported DVD RAM DVD R CD R CD RW 4 4 4 SPECIFICATIONS 7 Supported resolutions Onboard video DVI I 29 pins 1 Screen settings Refresh rate 2 Resolution Color depth For analog output For digital output 800x600 1024 768 True Color 32bit 60 Hz 75 Hz 85 Hz 280 1024 1600x 1200 1920x 1080 020
71. CPIx86 based PC 4 9 Microsoft ACPI Compliant System ili ACPI Fixed Feature Button i B Intel R Core TM i7 CPU E610 2 53GHz D Intel R Core TM i7 CPU E610 2 53GHz B Intel R Core TM i7 CPU E610 2 53GHz DB Intel R Core TM i7 CPU E610 2 53GHz 4 9 PCI bus jM High Definition Audio Controller a Intel R 5 Series 3400 Series Chipset Family 2 port Serial ATA Storage Controller 3B2D Intel R 5 Series 3400 Series Chipset Family 4 port Serial ATA Storage Controller 3B2E z amp P Intel R 82574L Gigabit Network Connection 2 a EE Intel R 5 Series 3400 Series Chipset Family PCI Express Root Port 2 3B44 AP Intel R 82574L Gigabit Network Connection __ __ Gi inte R 5 Seres 3400 Series Chipset Family PCI Expres Root Port 3 3540 Cs Intel R Ethernet Server Adapter 1340 12 2 JM Intel R 5 Series 3400 Series Chipset Family SMBus Controller 3B30 gt Intel R 5 Series 3400 Series Chipset Family USB Enhanced Host Controller 3B34 JM Intel R 82801 PCI Bridge 2448 Intel R HD Graphics The correspondence between the network adapter s names is as follows For the built in LAN adapter or an optional LAN adapter HJ 7617 61 Intel 82574L Gigabit Network Connection For an optional LAN adapter HJ 7617 55 Intel Ethernet Server Adapter 340 T2 3 13 3 OPERATION 8 Click the Link Speed tab Intel R 82574L Gigabit Netwe Teaming VLANs Driver Details Resources General
72. Ds are backed up periodically When you delete a partition all files in the partition will be deleted Before you delete a partition back up important files you need C 7 3 Media Error This item applies to D model only If you are not using D model skip this item The media error is a status where there is a problem in data healthiness while the RAID status see CHAPTER 8 RAID1 is normal If a read error occurs on the copy source drive during a rebuild process the rebuild process will finish but the sector data where a read error occurred is already lost indicating a data healthiness problem For details about the media error refer to the RAS FEATURES MANUAL lt Media error notification gt When a media error occurs we recommend that you back up the data first and then replace the copy source HDD with a new HDD Because you lose only a part of data due to a media error it is also possible to continue to use the equipment as is But even if the equipment works normally a failure may occur later on If you decide to continue to use the equipment as is take extra cautions Note that this equipment allows you to select depending on the system operation whether a media error is handled as a failure By default a media error is not recognized as a failure For information about changing how to notify media error refer to the RAS FEATURES MANUAL When a media error is handled as a failure a media error is notified as the f
73. E Offline Files PerfTrack Security options pLa When running the task use the following user account Delete E Power Effic Administrators Help rac Ras E Registry E RemoteApp Do not store password The task will only have access to local resources An Disable Properties Run only when user is logged on Run whether user is logged on or not w If you follow the procedure above to disable automatic execution of the Windows Experience Index the Windows Experience Index may not be triggered at all or may not be triggered even after a device driver is updated or a hardware configuration is changed If the Windows Experience Index is not triggered Windows may not operate in the optimum manner and the performance can be compromised Because of this you may need to trigger the Windows Experience Index manually Follow the procedure below to trigger the Windows Experience Index manually e Procedure required to trigger the Windows Experience Index manually 1 Click Start gt Control Panel 2 Click System and Security 3 Click Check the Windows Experience Index 4 Click Rate this computer For the second time and later click Re run the assessment When you see the User Account Control window click Yes C 13 This Page Intentionally Left Blank PREFACE This manual is intended for operators of the HITACHI INDUSTRIAL COMPUTER HF W6500 MODEL 45 40 hereafter called as this equipment
74. E TX I1OBASE T LAN port For information about the location of the LAN port connector LOOOBASE T 100BASE TX 1OBASE T see 2 1 Display and User Input Sections lt NOTE gt For information about the precautions for the network see PRECAUTIONS 2 NETWORK e Automatic recognition of the network transfer speed or transfer mode The LAN port has an auto negotiation function to automatically recognize the network transfer speed or transfer mode For normal use enable the auto negotiation function Especially when you use the WOL function If the speed is fixed to 1OOOMbps auto negotiation the WOL function cannot be used If there is a compatibility issue with the connected hub the auto negotiation function may not work properly and that may affect the communication with other terminals If the auto negotiation function does not work properly configure the LAN interface as follows Specification of Specification of the LAN setting the hub 10 Mbps Half 10 Mbps Full 100 Mbps Half 100 Mbps Half Duplex duplex 100 Mbps Full 100 Mbps Full Duplex duplex Auto Negotiation or 1000 Mbps 1000 Mbps 1 0 Gbps Full Duplex How the setting is displayed is different depending on the OS and the LAN port including the optional LAN adapter in use 3 10 3 OPERATION e Setting the network transfer speed The display image assumes Windows 7 but it is similar under Windows Server 2008 R2 1 Log
75. Link Speed Advanced Power Management s Link Speed and Duplex Settings intel Intel R PROSet Version 17 1 55 0 Link Status Speed Not Available Speed and Duplex Auto Negotiation EA Diagnostics Identify Adapter Speed and Duplex Setting By default Intel adapters are set to automatically detect and negotiate speed and duplex settings If the adapter fails to connect you can set the speed and duplex _ settings to match those of the link partner F EEE Enabled Displays EEE Enabled if this device has negotiated an Energy Efficient Ethernet link with its link partner Temperature Displays temperature state if the adapter has a tamnarat 9 Select the transfer speed and the transfer mode you want to choose from the Speed and Duplex list e e e Auto Negotiation auto negotiation setting 10 Mbps Half Duplex 10 Mbps Half duplex setting 10 Mbps Full Duplex 10 Mbps Full duplex setting 100 Mbps Half Duplex 100 Mbps Half duplex setting 100 Mbps Full Duplex 100 Mbps Full duplex setting 1 0 Gbps Full Duplex 1 0 Gbps Full duplex setting If you do not have to configure the transfer speed and the transfer mode select Auto Negotiation at the top of the list to choose the auto negotiation setting 3 14 10 Click OK Teaming VLANs Driver Details Resources s Link Speed and Duplex Settings intel In
76. N lt Diagnosis gt When the mdump command finishes exit code 0 is returned after copying decompressing a memory dump file is complete Then some of the following messages may be displayed Table 7 5 Messages of the mdump Command Warning Memory dump file was not copied The memory dump file could not be copied Warning Minidump files were not copied Some minimum memory dump files could not be copied Note If these messages are displayed to show the cause of these messages one of the following error messages may be displayed depending on the way the command was executed When this command is terminated with an error one of the following error messages is displayed and exit code is returned Table 7 6 Error Messages of the mdump Command Error Systemcall failed s x An internal error has occurred s Name of the Windows API function where the error occurred x Error code from the Windows API You do not have the privilege to run this command Please You do not have administrator run this command again on Administrator Command privileges Prompt Log on to the computer by using an administrator account and run the command again If User Account Control UAC is enabled start the command prompt with administrator privileges and run the command 7 20 7 MAINTENANCE OPERATION 7 5 3__ Disk area allocation command for saving a memory dump createdmp lt Name gt createdmp Reserving
77. N cable 5 When you use network equipment check the following items i Turn on the power of the network device first and then turn on the power of this equipment ii Replace the network device with other one to check whether the latter works 6 TROUBLESHOOTING 9 A CD or DVD cannot be recognized or cannot be read or written to lt Possible cause gt An unsupported or bad CD or DVD is used lt Action gt 1 See 4 1 Equipment Specification 6 DVD drive specification and make sure that the CD or DVD you want to use is supported 2 Check that there are no scratches or dirt on the CD or DVD If the disc is dirty clean the disc 3 Select Start gt Computer and check if the DVD drive is recognized gt If the DVD drive is not recognized restart the equipment 4 Use another CD or DVD lt NOTE gt If you use a USB DVD drive depending on the DVD drive it may take around 10 minutes to read a disc CD or DVD at the startup of the equipment If this situation occurs you may be able to resolve this problem by selecting disable for Legacy USB Support on the Advance tab in the BIOS settings 10 Writing to a CD or DVD fails lt Possible cause gt The capacity of the HDDs is not sufficient or a bad CD or DVD is used lt Action gt 1 Check that the CD or DVD is writable 2 If enough free space is not available for the work area on an HDD clean up files and increase free space on the HDD 3 Che
78. NCE 5 3 7__ Attaching and removing rubber feet 1 Before attaching and removing rubber feet and cover screws When you attach or remove rubber feet and cover screws follow the instructions below Before you start the work make sure you shut down the OS turn off the main power to the equipment and wait for at least one minute Save the rubber feet in a safe place for later use Allocate sufficient clearance for maintenance work Carry out the work on a flat surface See 1 2 2 Installation Do not subject the equipment to unnecessary jostling or shock When you tighten or remove a screw use a Phillips screwdriver JIS 2 to avoid stripping the head When you tighten a screw drive the screw along the axis of the tapped hole without adding too much torque in order to avoid damaging the thread 2 Removing rubber feet 1 Insert the blade of a slotted screwdriver into the center part of a mounted rubber foot 2 Gradually pry up the cap at the center of the rubber foot by gently pushing the handle of the driver toward the bottom plate of the equipment Slotted screwdriver f Slotted screwdriver Figure 5 20 Removing a Rubber Foot 5 28 5 CHECKUP AND MAINTENANCE 3 Removing cover screws 1 Remove the four cover screws using a Phillips screwdriver Cover screw Figure 5 21 Removing Cover Screws lt NOTE gt Save the rubber feet and kee
79. OOTING Table 6 2 Event Log Entries Unique to the Equipment 4 4 Event ae f No ID Source Type Category Description Action 29 2019 HFWRAS_SYS Information HFWRAS Media error is occurred on Read the description of RAS FEATURES MANUAL 2 8 2 and take action accordingly 30 2020 HFWRAS_SYS Error HFWRAS Both RAID drives failed Contact the system administrator or maintenance personnel 31 2029 HFWRAS_SYS Error HFWRAS The array has not been Read the description in 8 2 2 configured properly and rebuild the RAID 32 2042 HFWRAS_SYS Error HFWRAS Multiple arrays are Read the description in 8 4 3 detected It is possible that 1 and take an action a drive that has been used __ accordingly in another piece of equipment has been mounted on drive bay 1 No 8 1 denotes the drive bay number 2 denotes the manufacturer and the model name of the drive No 12 1 denotes the drive bay number No 14 1 denotes the slot number of the DIMM No 15 1 records one of the following FAN TEMP RMTSTDN MEM CPU TEMPLOG WDT RAID1 RAID SMART SMART USETIME RASLOG INTERNAL LOGD No 16 1 denotes the function terminated with an error 2 denotes the error code No 17 1 denotes the registry key that has an illegal value 2 denotes the default value of the registry key No 18 1 and 2 record one of the following combinations 1 1 The reset signal has been asserted 2 0x9201 2 1 A PCI parity
80. PU switching devices If you use a CPU switching device perform sufficient operation verification 7 The system stops when a blue screen is displayed lt Possible cause gt The equipment has received an active remote shutdown signal lt Action gt 1 Take appropriate action according to 7 4 Startup Suppression on Serious Failure Detection and 6 3 STOP Error Codes 2 Beep sounds are generated a One beep is generated lt Possible cause gt This is just a beep for power on This is not an error b Two or more beeps are generated lt Possible cause gt A hardware error was detected lt Action gt 1 Check the information displayed on the Digital LEDs for Status indication and take an appropriate action according to 6 6 1 POST messages 6 5 6 TROUBLESHOOTING 3 The BIOS setup menu cannot be opened lt Possible cause gt Keyboard input is not accepted lt Action gt 1 Disconnect the keyboard cable and securely reconnect it to ensure stable connection 2 Connect the keyboard cable to another port 4 The remote power on feature cannot be activated through the RAS external contact lt Possible cause gt The remote power on function is not enabled lt Action gt 1 Enable the remote power on function according to 5 5 Enabling the Remote Power On Function 5 WOL cannot be used lt Possible cause gt The WOL function is not enabled lt Action gt
81. Plate 1 2 3 Hardware connection NOTICE e Do not route interface cables and the like near the power cord If you do failure and malfunction of the equipment may result Do not connect or disconnect an interface cable while the power for this equipment or for the remote device is on If you do failure of the equipment may result due to a short circuit between the power supply and the ground When an interface cable comes off while the power for the equipment is on shut down the OS and then turn off the main power for the equipment If the main power for the equipment is turned off abruptly without shutting down the OS file contents may be lost e When you connect a cable for external contacts make sure you connect the cable to a connector for the external contacts EXT It is possible that a voltage as high as 40 VDC can be applied to the cable through a relay load If you connect the cable to the wrong connector that may cause failure of the equipment 1 GETTING STARTED Connect hardware based on the connection example shown in the figure below Connect the display keyboard and mouse to this equipment and then insert the plug of the power cord into an outlet the equipment connection side Power cord for this equipment aN g lt Z II Power cord for a display Display Mouse interface cable 3 Display interface cable 2 el gt M
82. PowerDes Main display Display 1 Windows display Output JP Oucctsetfines fort opu T O 5 Botation None Resolution 1280 x 1024 Color palette 32 bit color Refresh rat 60 Hz DMT 1 Matrox output in clone mode Apply settings to all outputs 1 f D ial Basic configurations x i l i Favorites Y 4 m Mode management J i Heentify displays and outputs 3 i it j i Unused outputs Mote To change your multi display setup or to add a feature display right click your displays and outputs or drag them to the work area O Cancel telp Setting item Explanation Rotation Select an angle which turns the screen Resolution Select resolution Color palette Select color palette Refresh rate Select refresh rate 4 When you finish configuring the setting items click OK If you change the resolution or refresh rate the following confirmation window for the configuration change will be displayed Click Yes Display Settings E x Do you want to keep these display settings gt Yes Keep this multi display desktop gt No Revert to your previous multi display desktop Reverting in 8 seconds 3 28 3 OPERATION lt NOTICE gt The resolution options may include resolutions larger than the resolutions supported by the display connected If you select a resolution larger than the maximum resolution supported
83. R devicet See 2 Individual specifications Extended See 2 Individual specifications See 2 Individual specifications Option Digital DVI I 29 pins 4 Digital DVI D 24 pins Serial RS 232C D sub 9 pins x 1 standard or 2 option eee LAN 1000BASE T 100BASE TX 1OBASE T by auto negotiation x 1 RJ45 Wake on LAN supported LINE IN x 1 LINE OUT x 1 External control Option x 1 dedicated slot Parallel Option x 1 dedicated slot External Dimensions Width x Depth x Height 400 x 450 x 150 mm rubber feet not included See 7 Supported resolutions Hardware status monitoring fan failure temperature failure SMART drive operating time and others OS deadlock monitoring watchdog monitoring alarm notification when failure is detected pop up RAS features nee ae Sle oka he notification Digital LEDs for Status indication remote notification and others memory dump collection maintenance operation support commands and simulation function See 2 Individual specifications See 2 Individual specifications Energy Saving Law 100 240 VAC 10 wide range input 50 60 Hz 3 Hz 4 1 4 SPECIFICATIONS 1 Due to the requirements of the OS the maximum usable memory size is about 2 7 GB in Windows 7 32bit when 4 GB of memory is available 2 Due to the shrinking DVD RAM media market the variety of DVD RAM media supported by DVD RAM drive manuf
84. TEM Computer HFW PC OpCode Info More Information Event Log Online Help Event 7001 Winlogon General Dea lt NOTE gt The system log may contain an error log entry of the event ID7034 The entry may show a message The audio service terminated unexpectedly but as long as you can play back audio there is no problem with the function of the audio ports LINE IN LINE OUT The system log may contain an error log entry of the event ID51 The entry may show a message An error was detected on the CD ROM during the paging operation but as long as you can access the DVD drive there is no problem 6 19 6 TROUBLESHOOTING Table 6 2 lists event log entries unique to the equipment No 1 through 15 and No 18 through 32 are collected in the system log and Nos 16 and 17 are collected in the application log Table 6 2 Event Log Entries Unique to the Equipment 1 4 Event pl 1 257 HFWRAS_SYS Error HFWRAS Revolutions of fan at Read the description of fan power supply deteriorated failure in 6 2 2 1 and take remarkably an action accordingly 2 258 HFWRAS_SYS Error HFWRAS Revolution of front fan Read the description of fan deteriorated remarkably failure in 6 2 2 1 and take an action accordingly 3 259 HFWRAS SYS Warning HFWRAS The temperature Read the description of exceeded prescribed value abnormal temperature in 6 2 2 1
85. TOP error code provides a summary of an error cause STOP error codes are displayed on a blue screen as well as embedded in a memory dump file Table 6 1 shows the error cause corresponding to a STOP error code and a message displayed along with the STOP error code Forced recovery from CPU lock and Hardware NMI share the same STOP error code but if you look at the detailed information displayed under the STOP error code you can determine what caused the memory dump to be collected The detailed information can be also checked in the event log See 6 4 Event Log If the action suggested in the following table does not resolve the problem contact the system administrator or maintenance personnel Table 6 1 STOP Error Codes Action No STOF Contents of the STOP message screen Error Cause Error code 1 0x00000080 Hardware malfunction Forced recovery from CPU lock Detailed Information 0x9201 IOCHK Error Hardware malfunction Hardware NMI Detailed Information 0x9202 PCI Bus Parity Error 3 Hardware malfunction Uncorrectable memory error Detailed Information 0x XXXXXXXXXXXXXXXXXXXXXXX 4 0x00009221 Remote shutdown contact is closed at The remote startup Check remote shutdown shutdown input contact signal was detected during Windows startup Other than the A short message that explains the Windows above a code that STOP error STOP error indicates th
86. UBLESHOOTING 4 The equipment automatically goes into the standby mode or restarts a The Digital LEDs for Status indication show alphanumeric characters and the system goes into the standby mode lt Possible cause gt This is a hardware error notification from the RAS software or is displayed by a user application lt Action gt 1 Check the characters displayed on the Digital LEDs for Status indication e If one of the status indication LEDs is lit in red this is a hardware error notification from the RAS software See 6 6 1 POST messages and take appropriate action e If one of the status indication LEDs is lit in green a user application is using the LEDs to display characters Contact your system administrator or maintenance personnel b A warning or error message is recorded in the event log lt Possible cause gt There is an error in hardware or software lt Action gt 1 Check the description of the messages in the System or Application category in the event log and take actions accordingly See Section 6 4 Event Log 2 If the source of the message is a component purchased by the user contact the supplier c Neither a nor b lt Possible cause gt There is a problem with a cable connection or the AC power supply is unstable lt Action gt 1 Make sure that the plug of the power cord is securely connected to the outlet 2 If the symptom persists after step 1 th
87. VICES lt Specifications gt Microsoft Windows device drivers and commercially available application softwares may not be able to be modified directly as a counter measure for a particular failure Instead the Manufacturer may offer a work around as a counter measure If you add new commercially available hardware to the equipment without notice to the Manufacturer the equipment as a whole will lose eligibility for warranty Some components used in the equipment such as LSIs from Intel corporation can not be disassembled for failure analysis because the Manufacturer does not have the right to do so The price of this equipment does not cover maintenance and support When you order the equipment you must clarify the desired maintenance support level in the maintenance contract and make the required payment for the maintenance fee defined by the maintenance support level 13 _WINDOWS SETTINGS 1 Power Options lt Specification gt Even if you configured the system such that the power for the display is not to be turned off in the Power Options Never is specified for Turn off the display the power plan can be temporarily switched to High performance when the Windows Experience Index is triggered automatically and the power for the display can be turned off To prevent the power for the display from being turned off go through the following steps 1 to 6 to disable automatic execution of the Windows Experience Index
88. a fan failure is detected during OS startup in order to protect the hardware 13 Control of general purpose external contacts and Digital LEDs for Status indication This feature enables a user to control the general purpose external contacts and the status display digital LEDs with the RAS library Four input and three output general purpose external contacts are available If you use those contacts signals can be input from an external device to this equipment and signals can be output from this equipment to an external device 7 3 7 MAINTENANCE OPERATION lt Library functions gt 14 RAS library interface This interface offers library functions for recording log information in addition to the library functions offered by items 10 and 13 lt Maintenance Failure analysis gt 15 Memory dump collection This feature records the contents of the system memory in a file memory dump file when the reset switch is pressed after a failure has occurred for example after the equipment stops unexpectedly By analyzing the data in this memory dump you can investigate the cause of the failure 16 Error cause notification with a STOP error code This feature detects a blue screen caused by an error with the STOP error code 0x80 and records the cause of the blue screen in the event log 17 Log information collection window In this window you can collect log data and memory dump files for this equipment using a graphical
89. a user the user must take responsibility for confirming that each component on the board meets the operating temperature specification when those parts heat up After you install an extension board make sure you save the dummy bracket and store it in a Safe place Save the connector cover and store it in a safe place for later use lt Specification gt Some hardware options may not necessarily conform to the EMC standards For details contact one of our sales representatives e When you carry out the drawing processing that is high load reply to expansion board from a motherboard may be late about 10ms 10 RACK MOUNTING METAL FITTINGS lt Precautions gt When the equipment is mounted on a rack with rack mounting metal fittings do not put anything on the equipment In addition do not put a load for example an object on the cover of the equipment When you mount the equipment on a rack mount for safety reasons we recommend you use a combination of rack mounting metal fittings a shelf board for a rack mount and slide rails See 1 2 2 Installation LITHIUM BATTERIES lt Required actions gt This equipment uses a lithium battery When you dispose of the battery observe local laws and regulations whatever applicable THE OPTICAL MOUSE lt Required actions gt Due to the nature of the optical sensor an optical mouse may not work on transparent materials or light reflecting material
90. acturers has been dramatically reduced If you use DVD RAM media for storing data we recommend using other types of recordable media 3 For the model HJ 65457ESxD x is either J or E a video board is a standard feature therefore the video ports DVI I 29 pin x 2 on the video board are the only video ports you can use All the video ports on the motherboard are unavailable 4 By using a conversion connector or DVI A cable you can output an analog VGA signal The conversion connector or DVI A cable must be provided by the users 2 Individual specification Specification Model HJ 6540 HJ 6545 5 HJ 6540xxxyA A model HJ 6545xxxyA A model HJ 6540xxxyD D model HJ 6545xxxyD D model Built in file HDD1 SATA 320GB HDD2 SATA 320GB 7 Long size x 3 PCI When the general purpose 3 5 in bay is used short size x 1 and Extension long size x 2 slot Half size PCI Express x16 x 2 8 PCI Express Half size PCI Express x1 x 2 A model only Half size PCI Express x1 x 1 D model only About 13 kg A model About 14 kg D model 5 The xxx denotes the OS type For details about OS types see 3 Pre installed OS model specifications If xxx is NOS an OS is not installed Depending on the language of the OS y is either J Japanese or E English The alphabet at the end denotes the model A HDD model A model D RAID1 model D model 6 For information about the precautions
91. aecioslaciauacacivdesoanandusccuaanaseasacuatiassidaudansauacedsasseeaaeaeneodesaundecspaewoouanaageagen at 1 10 1 3 Installing an Extension Board ged de teccedasesdeantaiadcealepodedeinseccedscanlasalaiecastavaedsetencediopienaeies 1 11 Tt Roleof an Operator apsaseatdecinastennetassngnseiactontonasdsndaaseaneenacesoeesacguulens darna doS Pane ane eaenesseartaes 1 11 CHAPTER 2 PHYSICAL CONFIGURATION oo ccccccceeeeeeeteeeeeteeeeeeeeeeteeeeeeeees 2 1 21 Display and User Input Sections siscisscssessassevassiasisensateasesaadesens tabdagiee saansvanssasudcensaucgsedassusonseaens 2 2 CHAPTER3 OPERATION cigcincceecianiunineseniat eee ee 3 1 Ovi Before T rningOn the POW er sssini neii i ari a ia aE 3 1 3 2 Starting th Equipment 1c lt ss0sesieceaseccuanasnnatsuasencananeaanstansesannsacetednaatecsNaneuaeseadorcangeanieteaenraaes 3 2 3 3 SMM Down the Equipment viiesa nsr r E EEES EE S 3 3 34 Power ShUtdoWNn saeimas ee ae E EE E E E E Ea EEE 3 4 3 5 Emergency Shutdown siesissisiiseicsiisrscisisniiesi sariso niinona rassis idies ranees eissa esias lad sesia 3 4 36 DVD AVE scssaccascannenwsaessantacassenvseadsanegeunaasostantiaguvapiasstasdinaatyuancaasusetanwesantampsasestaavseentpaatuaneiauses 3 5 361 nser ng CD orDVD siiresirnnenisnsa ia a in 3 5 362 Bjectine a CD orDVD cessie apii a a E R E EAE 3 6 3 6 3 Using the DVD drive when the equipment is installed vertically s on 3 6 3 7 Controlling the Power Using the LAN ooo eee eeseceseceeeeeeneeceaeceaeensee
92. ail status of the RAID in the following methods e Event notification e Outputs on the Digital LEDs for Status indication e Remote notification e Alarm indicator e MCALL contact of the RAS external contacts interface e Message box Rebuilding was completed But unreadable sectors were detected on the source drive Drive bay1 Media Error Example of a Message Box When a Media Error Occurs C 8 5 DVDs 1 Handling the DVD Drive lt Precautions gt The DVD drive is subject to damage by dust Install the equipment in a place with minimum dust and clean up around the equipment regularly When you use insecticide sprays or the like cover the equipment with a protective sheet or covering beforehand Do not subject the equipment to a strong shock while the DVD drive is in use Do not open the tray except when you insert or eject a CD or DVD Do not put foreign objects into the tray If you do the DVD drive may be damaged or fail When you put a CD or DVD on the disc tray make sure that the disc is properly set on the disc tray If not the disc may be forced out of the tray while the tray is loaded lt Specifications gt Depending on the type of CD or DVD used you may not be able to read or write to the disc In this case use another disc Depending on the condition of a CD or DVD whether it has scratches dust is deformed has copy protection enabled and so on you may not be able to read or write to the
93. ake ON LAN function to enable the WOL function and then follow the steps below lt NOTE gt e For information about the precautions for the network see PRECAUTIONS 2 NETWORK 3 7 1 Enabling the WOL Wake ON LAN function By following the procedure below you can set up whether to start WOL when a Magic Packet frame is received In the initial factory settings the WOL function is disabled The display image assumes Windows 7 but it is similar under Windows Server 2008 R2 1 Execute steps 1 though 7 in e Setting up the network transfer speed in 3 8 Setting Up the LAN Interface 2 Click the Power Management tab If you want to enable WOL select the Wake on Magic Packet from power off state check box under Wake on LAN 3 Click OK and restart the system SS General Link Speed l Advanced Power Management intel Power Saver and Wake on LAN Options Power Saver Options J Reduce link speed during standby Wake on LAN J Wake on Magic Packet Mi Wake on Magic Packet from power off state L Wake on Link Wake on Magic Packet from power off state Allows the adapter to wake an Advanced Power Management APM enabled system from a power off 55 state ACPI systems can wake from an S5 state if the system s BIOS supports it 3 7 3 OPERATION 3 7 2__Turning on the power using the LAN 1 Insert the plug of the power cord into an outlet and tu
94. ally connected to the network e The switching hub is not powered up e The connection over the twisted pair Ethernet cable is not stable e The driver settings have some errors Blinking in Network data is being transmitted or received green The blink interval changes depending on the traffic on the network Communication speed lamp Lamp Status Lit in green The link is established at 1000 Mbps Lit in The link is established at 100 Mbps yellow Off The link is established at 10 Mbps Or no link is established 2 9 2 PHYSICAL CONFIGURATION Table 2 1 Function of Each Part 5 5 Name Function Digital LED Various states of this equipment are indicated as a two digit code in for Status indication hexadecimal and the states of the status indication LEDs The Digital LED for Status indication and the status indication LEDs may remain lit even after the equipment is shut down or put into standby mode This condition remains until the power is turned on again O o Status indication LEDs O O O 1 RAS status Red O 2 3 2 Application status Green 3 BIOS status Orange Status indication LEDs For information about how to display arbitrary status data on the Digital LED for Status indication from a user application refer to the HF W6500 Model 45 40 RAS FEATURES MANUAL 2 10 3 OPERATION CHAPTER 3 OPERATION 3 1 Before Turning On the Power If any of the air intake and exhau
95. ally to safety precautions displayed on the equipment or in this manual Make sure you follow them Otherwise personal injury and property damage including damage to the equipment may result A safety precaution is indicated by a heading as shown below A heading is either a safety alert symbol a word such as DANGER WARNING CAUTION or NOTICE or a combination of both This is a safety alert symbol This symbol is used to signify potential hazards that may result in personal injury or death Make sure you follow the safety message that follows this symbol in order to avoid possible injury or death A DANGER This symbol is used to indicate imminent hazards that will highly likely result in serious personal injury or death A WARNING This symbol is used to indicate potential hazards that may result in serious personal injury or death A CAUTION This symbol is used to indicate potential hazards that may result in minor or moderate personal injury NOTICE This symbol is used to indicate hazards that may result in equipment or property damage but not personal injury The heading NOTE is used to indicate a cautionary note about handling and operation of the equipment Do not attempt to perform any operation that is not described in this manual If there is any problem with the equipment call your maintenance personnel Read this manual carefully and fully understand the directions and precautions
96. als A user off off can assign a function to each Contact open Contact open one of the contacts GENDOO A contact A contact through GENDO2 User defined User defined When the power is When the power is off off Contact open Contact open A contact A contact User defined User defined When the power is When the power is off off Contact open Contact open A contact A contact User defined User defined Activated when a timeout is When the power is When the power is detected by the watchdog off off timer A timeout is also Contact Closed Contact open detected when the OS is shut B contact A contact down standby or the main When watchdog When watchdog power is off or when power timer timeout timer timeout is not supplied to the occurs or occurs or equipment when CPU power when CPU power is off is off Contact closed Contact open 4 28 Connection diagram No 7 Q GENDL 2 ii input 20 I i Contact input O Contqct input 22 O 4 SPECIFICATIONS 2 2 HJ 7805 21 HJ 7805 22 Meaning B contact A contact specifications specifications This is a shutdown request signal or a general purpose input signal When this contact is closed the OS will be shut down A user can select which signal to use 1 This is a reset request signal When this contact is closed the equipment is hard reset 1 These are general purpose input signals A user can assig
97. an electric shock or a fire may result e Warning about the power supply unit hazardous voltage Do not remove the power supply unit except when you install or remove main memory and the lithium battery If you do serious personal injury or death may result due to an electric shock e Do not remove the cover of the power supply unit If you do serious personal injury or death may result due to an electric shock Do not directly touch the parts inside the equipment with your hand when you install or remove an extension board Those parts are hot and if you touch them you may get burned In addition if you touch them they may get damaged and that may result in failure of the equipment NOTICE Make sure you disconnect all external cables connected to the equipment before you install or remove main memory Otherwise failure of the equipment may result 1 Before installing or removing main memory Before you start the work make sure you shut down the OS turn off the main power to the equipment and wait for at least one minute Allocate sufficient clearance for maintenance work Carry out the work on a flat surface See 1 2 2 Installation Wear cotton gloves when you install or remove main memory When you tighten or remove a screw use a Phillips screwdriver JIS 2 to avoid stripping the head When you tighten a screw drive the screw along the axis of the tapped hole without adding too much torque in order to avoid
98. an Drives Secure Erase Drives 6 Select all HDDs displayed in Select drives for initialization using Space When HDDs are selected the selected HDDs are displayed in Selected Drives and then press Enter Selected Drives Bx00 SIt0O WDC WDIOEFRX 297GB Bx00 SItO1 WDC WDIOEFRX 297GB Select drives for initialization Bx00 S1t00 WDC WD10EFRX 297GB Bx00 S1t01 WDC WD10EFRX 297GB 8 9 8 RAID1 7 A message is displayed to confirm whether to continue Press Y to continue the initialization Warning Initialization will erase all Array information from the selected drives Any Array using any of these drives as members will be affected Continue Yes No Note The following message may be displayed before the above confirmation message For this message also press Y and continue the initialization Warning One or more drives you have selected belong to one or more arrays Initializing any of these drives may cause you lose the array s Continue Yes No 8 When the initialization finishes the following confirmation message appears Press any key to go back to the main menu Initializing drives Done 9 Select Create Array using the cursor keys and press Enter Main Menu Manage Arrays Create Array Initialize Drives Rescan Drives Secure Erase Drives 10 Select all HDDs displayed in Select drives to create Array using
99. ance for maintenance work Carry out the work on a flat surface See 1 2 2 Installation Wear cotton gloves when you install or remove a general purpose 3 5 in bay device When you tighten or remove a screw use a Phillips screwdriver JIS 2 to avoid stripping the head When you tighten a screw drive the screw along the axis of the tapped hole without adding too much torque in order to avoid damaging the thread Follow the instructions in 5 3 2 3 Installing an extension board a Removing the cover of the equipment to remove the cover of the equipment lt NOTE gt If you mount a SATA device in the general purpose 3 5 in bay the transfer speed for the SATA device may be reduced while the DVD drive is being accessed 5 30 5 CHECKUP AND MAINTENANCE 2 Example of using the general purpose 3 5 in bay 1 Remove the three screws on the general purpose 3 5 in bay bracket 2 Remove the general purpose 3 5 in bay bracket 3 If you need to remove a cover for the general purpose 3 5 in bay push down the two tabs on the top of the cover and remove the cover toward the inside e 1 General purpose 3 5 in bay bracket Cover for the general purpose 3 5 in bay Figure 5 22 Removing the General Purpose 3 5 in Bay Bracket 5 31 5 CHECKUP AND MAINTENANCE eas General purpose 3 5 in bay device General purpose 3 5 in bay bracket Figure 5 23 Mounting the General Purpose 3 5 in Bay Device
100. and Groups are disabled and you cannot 4 Q Performance use them 4 T Monitoring Tools E Performance Monitor 4 Data Collector Sets a T User Defined New Data Collector Set ay System Us Event Trace Sessions Be Startup Event Trace Sessions Th Reports Performance Counter data cannot be collected If you cannot start collecting performance counter data even after you have restarted Performance Monitor restart the system 6 27 6 TROUBLESHOOTING 6 6__Digital LED for Status indication The Digital LED for Status indication is used for displaying a POST code at system startup They are also used for displaying a hardware status code when an error occurs in the hardware during system operation The Digital LED for Status indication and the status indication LEDs may remain lit even after the equipment is shut down and put into the standby mode They remain lit until the main power is shut down or the power is turned on again It should be noted that the Digital LED for Status indication may display a code even when there is no error Example when a blue screen is displayed 80 when the BIOS screen is displayed 1F As shown below the numerical value lamp shows the digits from 0 to F hexadecimally G4e S456 969Rb0dEF 2 3 4 5 6 7 8 9 A B C D E F 0 1 6 6 1 POST messages Power On Self Test POST is a function whereby the system BIOS makes routine checks for hardware failure when the powe
101. and contains information about the operation and maintenance of various devices necessary for their routine work This manual consists of the following CHAPTER 1 CHAPTER 2 CHAPTER 3 CHAPTER 4 CHAPTER 5 CHAPTER 6 CHAPTER 7 CHAPTER 8 GETTING STARTED PHYSICAL CONFIGURATION OPERATION SPECIFICATIONS CHECKUP AND MAINTENANCE TROUBLESHOOTING MAINTENANCE OPERATIONS RAID1 APPENDIX HANDLING REPLACEABLE COMPONENTS NOTICE Depending on the type of failure important files may be lost when you use this equipment Files can be lost by power failure and human mistakes during operation in addition to the failure of the equipment Should such a situation occur the files cannot be recovered In order to prevent data loss make it a routine to save your files and establish a systematic way of backing up files e Harmonic Current Standards This equipment is compliant with the JIS C 61000 3 2 Harmonic Current Standard e VCCI Notice This is a Class A product based on the standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI If this equipment is used in a domestic environment radio noise disturbance may arise When such trouble occurs the user may be required to take corrective actions lt Note for storage capacity calculations gt Memory capacities and requirements file sizes and storage requirements etc must be calculated according to the formula 2 The following
102. and take action accordingly 4 260 HFWRAS_SYS Information HFWRAS Remote shutdown request No handling occurred 5 261 HFWRAS_SYS Information HFWRAS Revolutions of fan at No handling power supply returned to normal value 262 HFWRAS_SYS Information HFWRAS Revolutions of front fan No handling returned to normal value 7 263 HFWRAS_SYS Information HFWRAS Temperature returned to No handling prescribed value 265 HFWRAS_SYS Warning HFWRAS Immediately back up your We recommend you back up data and replace drive the data and replace the drive A failure may be imminent on the drive of the drive ae bay 2 266 HFWRAS_SYS Error HFWRAS Revolutions of cpu fan Read the description of fan Tr TS deteriorated remarkably failure in 6 2 2 1 and take action accordingly 10 267 HFWRAS_SYS Information HFWRAS Revolutions of cpu fan No handling ee eae eect E 6 20 6 TROUBLESHOOTING Table 6 2 Event Log Entries Unique to the Equipment 2 4 Event oer ID Source Type Category Description Action HFWRAS_SYS Error HFWRAS The computer was shut down because temperature became dangerous HFWRAS_SYS Information HFWRAS Used hours on the drive of the drive bay 1 exceeded prescribed value HFWRAS_SYS Information HFWRAS In the current settings memory dump file won t be saved HFWRAS_SYS Information HFWRAS In the DIMM 1 error correctings have occurred with high frequency
103. are lt Action gt 1 The screen can seem to be frozen when an application freezes If the equipment responds by pressing Alt Tab or Ctrl Alt Delete try the following procedure i Switch applications by pressing Alt Tab and identify which application has frozen ii After you identify the frozen application use Task Manager to terminate the application To start Task Manager press Ctrl Alt Delete The Windows Security window will open Click Task Manager iii Restart the equipment 2 Press the reset switch to collect a memory dump Then restart the equipment When you request an analysis of the memory dump a service provided for a fee save the log after you restart the equipment see 7 5 Maintenance Operation Commands and contact our sales representatives 3 If you cannot restart the equipment at step 2 turn off the power of the equipment according to lt Forcibly terminating the equipment gt below 4 If executing steps and 2 does not resolve the symptom remove all USB devices except a keyboard and mouse as well as all extension boards when the power is off and then start the equipment lt Forcibly terminating the equipment gt If the shutdown fails press the power switch for at least four seconds The power is turned off and the equipment goes into the standby mode After the equipment goes into the standby mode turn off the main power switch on the rear of the equipment to shut down the power 6 9 6 TRO
104. ashes 8 37 8 RAID1 7 The OS starts while the rebuild process is continuing The time required for the rebuild process depends on what applications are executed during this period Therefore minimize the number of running applications during the rebuild process The rebuild process takes about 50 minutes in the case of a 320 GB HDD If you do not want to start the OS while the messages for system initialization are displayed during the BIOS memory check or while the Digital LEDs for Status indication output CO after the equipment turns on press F2 to launch the BIOS setup menu Note If you try to rebuild without starting the OS but the rebuild process does not start within one minute see 8 4 3 2 If the rebuild process does not start 8 When the HDD1 status lamp turns off the rebuild process is complete Also in the Hardware status window confirm that both HDDs are healthy If the BIOS setup menu is started at step 7 open the upper menu Exit move the cursor to Exit Saving Changes and press Enter A message Save configuration changes and exit now is displayed Press Enter to restart the equipment 8 38 8 RAID1 8 5 3 Performing Periodical HDD Replacement NOTICE e Wear cotton gloves when replacing an HDD in order to prevent failure caused by static electricity If you do not the data stored on the HDD may get corrupted e Make sure you check the correct procedure before you start the work If
105. at you use a combination of rack mounting metal fittings a shelf board for a rack mount and slide rails for safety reasons Figure 1 4 Installation Requirements Rack Mount 1 5 1 GETTING STARTED e When mounting the equipment inside a rack fully address the concerns below For the rack mounting metal fittings see Subsection 1 2 2 Installation b Rack mount e Elevated Operating Ambient If installed in a closed or multi unit rack assembly the operating ambient temperature of the rack environment may be greater than room ambient Therefore consideration must be given to installing the equipment in an environment compatible with the maximum ambient temperature specified in Subsection 1 2 1 Environment e Reduced Air Flow Installation of the equipment in a rack must be such that the amount of air flow required for safe operation of the equipment is not compromised e Mechanical Loading Mounting of the equipment in the rack must be such that a hazardous condition is not achieved due to uneven mechanical loading e Circuit Overloading Consideration must be given to the connection of the equipment to the supply circuit and the effect that overloading of the circuits might have on overcurrent protection and supply wiring Appropriate consideration of equipment nameplate ratings must be used when addressing this concern e Reliable Earthing Reliable earthing of rack mounted equipment must be maintained Particular attention must
106. atically assigned by the BIOS 4 13 4 SPECIFICATIONS 4 6 BIOS Setup The BIOS stores the system configuration information in the SPI ROM When the system configuration is modified it may be necessary to change the BIOS settings lt NOTE gt When the equipment is shipped the BIOS is configured in accordance with the system configuration If the BIOS settings are changed the system may not operate stably or may not start properly Pay sufficient attention wnen you change the BIOS settings 1 Starting the setup menu When you set up the BIOS start the setup menu Turn on the power switch see 2 1 Display and User Input Sections Messages ralated system initialization will be displayed Press the F2 key to launch the setup menu 2 Maneuvering through the setup menu Use the following keys to maneuver through the menu Key name Used for exiting the setup or returning from a lower menu to a higher menu Used for selecting a menu or selecting a menu group displayed at the top of the screen Used for selecting an item or selecting a sub item under a menu group Used for selecting a value for the setting By pressing those keys the setting switches mong the available options Jsed for selecting a value for the setting If there are only two available options the setting toggles when you press the key When you configure the date and time by pressing this key the focus moves between setting items for examp
107. attery When you remove the battery follow the instructions in the HF W6500 Model 45 40 INSTRUCTION MANUAL In the European Union a separate collection system for used battery and accumulator has been in place Process batteries and accumulators appropriately at a local collection recycle center S 20 PRECAUTIONS 1 PRECAUTIONS ABOUT THE EQUIPMENT NOTICE e Before you move the equipment make sure you shut down the OS turn off the main power to the equipment and wait for at least one minute Otherwise failer of hard disk drives HDDs or other devices may result e When you transport or carry the equipment pack it in the dedicated container container and packing materials used when the equipment was delivered If you use other container or packing materials that may damage the equipment Do not use damaged or broken dedicated container when you transport or carry the equipment If you do that may damage the equipment e Due to the surge protector supplied with this equipment a surge of electrical current may occur if the power is turned on before the power supply unit has sufficiently cooled off naturally after the power has been turned off Before you turn on the power again wait at least one minute after you have turned off the power Otherwise the surge may affect the fuse free breaker FFB connected to the equipment and also the life span of the equipment 1 TRANSPORTING THE EQUIPMENT lt Required acti
108. ay Off For information about the precautions to be observed when the power from the backup battery is not available see PRECAUTION 11 PRECAUTIONS ABOUT THE BIOS SETTINGS FAN failure detection Enabled Specifies whether the until will detect a fan failure when the power is turned on Do not change this setting Soft off Enabled If you specify Disabled for this setting the power does not turn off automatically after Windows is shut down Do not change this setting Disabled Specifies whether to launch the OS in the power saving mode Power saving mode Do not change this setting Multi Boot XP Exit Saving Changes Exit Discarding Changes Load Setup Defaults USB FDD SATA DVD CD USB CD DRIVE1 DRIVE2 DRIVE3 PCI SCSI OPTION PORT USB HDD Internal Shell 4 17 Configures the priority order of the devices from which an OS is booted Do not change this setting Saves the changes you made in the setup into the SPI ROM and reboots the system Discards the changes you made in the setup and reboots the system with the configuration you saved in the SPI ROM last time Loads the BIOS default settings Default values are loaded but not saved in the SPI ROM If you want to save the default settings in the SPI ROM use Exit Saving Changes 4 SPECIFICATIONS 5 Restoring the default settings When you want to restore all items in the setup menu back to the default settings follow the proced
109. be ejected See page 6 14 12 Keyboard input is not accepted See page 6 14 13 Mouse input is not accepted See page 6 15 14 A USB device other than a keyboard and a mouse cannot be recognized or does not work See page 6 15 15 No sound is generated or the sound is extremely faint See page 6 16 16 A serial port or a parallel port does not work properly See page 6 16 17 The RAS external contact port does not work properly See page 6 16 18 The equipment cannot be shut down See page 6 17 6 2 6 TROUBLESHOOTING 6 2 Countermeasures 6 2 1 Problems that occur before the OS startup 1 The equipment does not start 1 When the main power switch on the rear of the equipment is turned on the standby lamp is not turned on lt Possible cause gt Power is not supplied to the equipment lt Action gt 1 Make sure that the plug of the power cord is connected to the outlet 2 Make sure that the circuit breaker on the power distribution panel is on 3 If the standby lamp is turned on after steps and 2 turn on the power switch gt When the equipment starts fans rotate and the status lamp is turned on 2 When the power switch is turned on fans rotate and the status lamp is lit but the status indication LEDs and the Digital LEDs for Status indication do not display anything lt Possible cause gt The equipment has failed lt Action gt 1 Contact your system adminis
110. bed in this manual are the basics of the procedures you need to follow when you use the equipment Make sure you follow these instructions c For information about how to use the equipment how to clean the equipment and so on see the respective chapters 3 Keep this equipment in good condition When you use this equipment an operator must take care of the following items a Backing up files See PRECAUTIONS 4 HARD DISKS DRIVES HDDs 2 Backing Up Files b Power cord and shutting down the power See PRECAUTIONS 1 PRECAUTIONS ABOUT THE EQUIPMENT 4 POWER SUPPLY 4 Maintenance of this equipment a For information about maintenance see 5 1 Daily Checkup and 5 2 Periodic Checkup This Page Intentionally Left Blank 2 PHYSICAL CONFIGURATION CHAPTER 2__PHYSICAL CONFIGURATION e Warning about the power supply unit hazardous voltage Do not remove the power supply except when you remove and install main memory or lithium batteries If you do serious personal injury or death may result due to an electric shock e Do not remove the cover of the power supply unit If you do serious personal injury or death may result due to an electric shock Cautions about the fans rotating objects Only maintenance personnel are allowed to remove a fan Do not remove a fan If you do yourself your hand or objects may be caught by the rotating part of the operating fan and personal injury may result NOTICE e Never
111. ble xx Shows whether the drive power on used hours monitoring function is enabled or disabled Enable Enabled Disable Disabled Advanced Shows the advanced settings Time limit of drive bayyy Shows the drive bay number ZL ZZ Shows the threshold used for the drive power on used hours monitoring function Digital LED setting section Shows the setting of the Digital LEDs for Status indication The following table shows the list of items in this subsection and their respective descriptions Output item Description Show Hardware status xx Shows whether the hardware status display is enabled or disabled ON Enabled OFF Disabled 7 30 7 MAINTENANCE OPERATION Popup setting section Shows the pop up notification setting The following table shows the list of items in this subsection and their respective descriptions Output item Description Function is available xx Shows whether the pop up notification function is enabled or disabled Enable Enabled Disable Disabled Advanced Shows the advanced settings Shows whether a pop up is displayed for a fan failure Enable Displayed Disable Not displayed Temperature zz Shows whether a pop up is displayed when the temperature is abnormal Enable Displayed Disable Not displayed Shows whether a pop up is displayed when SMART is detected Enable Displayed Disable Not displayed Used hours bb Shows whether a pop up is displayed when t
112. both displays show the same screen and have the same resolution color depth and refresh rate Before connecting displays check the capabilities of the displays maximum resolution highest refresh rate and so on 1 Right click on the desktop to display a menu From the menu click Graphics Properties to launch the Intel Graphics and Media Control Panel 2 Select Advanced Mode and click OK 3 Select Display gt Multiple Displays 4 Select Clone Displays for Operating Mode Intel Graphics and Media Control Panel pme i Save Options _ Operating Mode Clone Displays aa Advanced Mode o n a a e U a a a Primary Display Digital Display RDT241WEX w Second Display Monitor L1742 General Settings Multiple Displays Color Enhancement Custom Resolutions Monitor TV Settings 3D Options and Support 5 When you finish configuring the settings click OK If you change the resolution or refresh rate the following confirmation screen for the setting change will be displayed Click OK 5 _ e S The new settings have been applied Do you want to keep these settings OK Cancel The setting change will be reverted in 5 seconds 3 24 3 OPERATION b Extended Desktop If you select this mode one screen is divided into two and displayed on two displays The resolution color depth and refresh rate can be configured independently The task bar is not displayed in display 2 Which res
113. cant decrease in the performance of transmitted traffic If transmission performance is not an issue use the default setting a 3 18 3 OPERATION e Notes about the case when link down is recorded in the log during OS startup While Windows is starting the following warnings may be displayed in the event log These warnings are recorded by the initialization process of the LAN driver at the startup of Windows and will not cause any problems in the system operation 27 elqexpress Warning None Intel R 82574L Gigabit Network Connection A network link has been lost 27 elrexpress Warning None Intel R Ethernet Server Adapter I340 T2 A network link has been lost How the name is displayed differs depending on the LAN adapter You can keep these warnings from being displayed in the event log by changing the LAN adapter settings as follows Note that if you change the settings shown below log entries such as LAN connection and disconnection during system operation are also not recorded and that may make failure analysis difficult when a problem occurs The display imageassumes Windows 7 but it is similar under Windows Server 2008 R2 1 Execute steps 1 though 7 in e Setting the network transfer speed in 3 8 Setting Up the LAN Interface 2 Click the Advanced tab Select Log Link State Event Select Disabled from the Value list Teaming VLANs _ Driver Details R
114. ce Configuration Turbo Boost Device Option ROM Enabled Specifies whether to execute the extension Slots 1 Scan ROM If you specify Disabled for this through 4 setting the extension ROM will not be executed Slots 5 Option ROM Enabled Specifies whether to execute the extension through 7 Scan ROM If you specify Disabled for this setting the extension ROM will not be executed PerPo EorDewccion Embed S Do not change this setting Disabled No Execute Mode Mem Protection Enabled MMIO Range Legacy USB Support Enabled Specifies whether to activate USB devices If you specify Disable for this setting you can use a USB keyboard only for the setup menu and after Windows starts UEFI Boot Disabled Do not change this setting Enter BIOS Update Mode When you update the system BIOS you must specify Yes for this item Use the default setting except when you update the system BIOS 4 16 4 SPECIFICATIONS 3 3 T menu Power After AC Power ON Specifies the action when the power to the equipment is turned on Stay Off When the power is turned on the system goes into the soft power off mode Power On When the power is turned on the OS is started automatically Auto If the OS was running the last time the power was turned off the OS starts as in the case of Power On If the OS was not running the last time the power was turned off the system goes into the soft power off mode as in the case of St
115. certain types of failure occur important files may be lost when you use this equipment Files can be lost by power failure and human error during operation in addition to losses due to the failure of the equipment If such a situation occurs the files cannot be recovered In order to prevent data loss make it a routine to save your files and establish a systematic schedule for backing up files Page C 7 Depending on the type of failure important files may be lost when you use this equipment Files can be lost by power failure and human mistakes during operation in addition to the failure of the equipment Should such a situation occur the files cannot be recovered In order to prevent data loss make it a routine to save your files and establish a systematic way of backing up files Page i SAFETY INSTRUCTIONS Continued Before you move the equipment make sure you shut down the OS turn off the main power of the equipment and wait for at least one minute If you do not the hard disk drives HDDs and other devices may fail If you install the equipment in a mounting chassis or rack with casters the equipment may be subjected to excessive vibration or shock when it is transported or moved and that may cause the equipment to fail In order to avoid failure you must select or design a chassis or rack that satisfies the installation environment requirements of the equipment and be cautious about vibration and shock when yo
116. ck that there are no scratches or dirt on the CD or DVD If the disc is dirty clean the disc 4 Use another CD or DVD 6 13 6 TROUBLESHOOTING 11 A CD or DVD cannot be ejected lt Possible cause gt Writing to a disc is ongoing or there is an error in the DVD drive lt Action gt 1 Check if writing to a disc is ongoing the drive access lamp is on or flashing You cannot eject a disc during the write to the disc 2 Press the eject button a couple of times at least five times 3 Insert an eject pin into the manual emergency eject hole When the disc tray opens slightly hold and pull it out by hand lt NOTE gt Turn off the main power of the equipment before you eject a disc by using the manual emergency eject hole Do not insert an eject pin at an angle or apply too much force An eject pin does not come with the equipment If an eject pin is not available use instead a pin that fits the hole of the eject hole 12 Keyboard input is not accepted lt Possible cause gt An application has frozen there is a problem with the cable connection or the keyboard has failed lt Action gt 1 Keyboard input may not be accepted temporarily due to a frozen application If the equipment responds to Alt Tab or Ctrl Alt Delete try the following procedure i Switch applications by pressing Alt Tab and identify which application has frozen ii After you identify the frozen application use Task Manager to t
117. ctions 1 Motherboard Standard e Serial port male connector inch screws COM1 4 20 4 SPECIFICATIONS e Built in LAN port RJ 45 modular port 8 pins Signal name TRDO TRDO For network connection use a cable specified as follows Cable specification UTP cable twisted pair cable without shield category 5e or 6 4 21 4 SPECIFICATIONS e Video port DVI I 29 pins inch screws Signal name TXOM TXOP SGND SGND TXCP NC SENSE TXCM NC TX5P 9 10 u 12 NC TX3M 20 NCTXSM ai 14 a ae 4 10 11 12 13 14 15 6 NOOOOOOO KEY 00000000 gt MOOOOOOW 17 24 1 Tm 9 XM 7 TXOM_ 6 DDCCLK2 14 P5DFP 22 SGND__ 8 V Syc 16 NC SENSE 24 TXCM_ 4 22 4 SPECIFICATIONS o Internal SATA connected by using an optional harness connector for the general purpose 3 5 in bay e Internal power connector connected by using an optional harness connector for the general purpose 3 5 in bay e Audio port LIN and LOUT 3 59 stereo audio port LIN LOUT Signal name Audio cable lt NOTE gt The diameter of the mold of the cable must be 10 mm or less If the diameter of the mold is larger than 10 mm when you try to connect cables to both LINE IN and LINE OUT the two molds get in the way of each other and you cannot insert the connectors 4 23 4 SPECIFICATIONS 2 Extended serial
118. d No disks are mounted Smart Detected SMART is detected Offline Offline D model only Rebuild Rebuilding D model only Overrun Power on used hours exceeded the threshold Unknown Unknown status Smart Detected Overrun SMART is detected and the power on hours exceeded the threshold Used hours zz Shows the drive power on used hours Memory condition section Shows the status of the main memory The following table shows the list of items in this subsection and their respective descriptions Gupte DIMM xx status yy Shows the memory slot name A DIMMA B DIMMB Shows the status of the memory Normal Normal Error Error correction occurs frequently Not Mounted A memory module is not mounted 7 28 7 MAINTENANCE OPERATION m RAS Setting section This section shows the settings of the RAS software The RAS Setting section has the following subsections Automatic shutdown setting section Shows the automatic shutdown setting The following table shows the list of items in this subsection and their respective descriptions ee Outputitem e Description Shows whether the system is automatically shut down when a fan failure occurs ON Automatically shut down OFF Not automatically shut down Temperature Shows whether the system is automatically shut down when the temperature is abnormal ON Automatically shut down OFF Not automatically shut down Remote shutdown zz Shows wh
119. damaging the thread For information about the location of the main memory slots see Figure 5 1 Types and Locations of Installed Components 5 CHECKUP AND MAINTENANCE 2 Installing main memory a Removing the cover of the equipment Follow the instructions in 5 3 2 3 Installing an extension board a Removing the cover of the equipment to remove the cover of the equipment b Removing internal cabling See Figure 5 5 and remove connector cables from the POWER PS12V PSCNT and FAN2 connectors on the motherboard POWER connector FAN2 connector PS12V connector Figure 5 5 Internal Cabling near the Power Supply inside the Equipment 5 CHECKUP AND MAINTENANCE c Removing the power supply 1 Remove the four screws on the rear of the equipment and the two on the side 2 Hold the handle on the top of the power supply and lift up the unit Handle for installation and removal Figure 5 6 Removing the Power Supply When you remove the power supply unit make sure you disconnect the plug of the power cord from an electrical outlet tightly hold the installation and removal handle on the unit and lift it up Otherwise serious personal injury or death may r
120. disk drive configuration Nonetheless the data stored on the HDDs may be lost depending on the type of failure that occurs In addition to equipment failure data can also be lost due to power failures and human error during operation Should such a situation occur the files cannot be recovered In order to prevent data loss make it a routine to save your data and establish a systematic way of backing up files In addition increase the reliability of your power supply system by for example using a UPS This equipment is evaluated under the assumption that the HDD models specified by HITACHI are used When you replace an HDD use the HDD models specified by HITACHI Otherwise the data stored on the HDDs may be lost Stick to the recommended replacement cycle when you replace an HDD See APPENDIX HANDLING REPLACEABLE COMPONENTS Each piece of this equipment has its own RAID configuration information serial number and so on You cannot replace HDDs in one piece of this equipment with HDDs from another unit If you do unexpected consequences may result due to configuration information mismatches or other reasons Use a brand new HDD an unused HDD or an HDD to which Initialize Drives has been applied see 8 2 2 Building RAID1 as a replacement HDD Do not reverse the mounting locations of two HDDs If you do rebuild may not start automatically when a replacement HDD is mounted to recover from a failure in one HDD Maint
121. dition you must install and use an earth leakage circuit breaker See 1 2 3 Hardware connection 3 Turning the Power On and Off lt Precautions gt When you turn off the power turn off the main power switch on the rear of the equipment See 1 2 3 Hardware connection Wait for at least one minute before turning the power on again after turning it off If you wait for less than one minute the equipment may not operate as specified by the BIOS power settings See 4 6 BIOS Setup Do not turn off the power to the equipment or press the reset switch during communication or while a CD or DVD or an HDD is being accessed C 2 lt Required actions gt When you connect or disconnect a peripheral make sure both the equipment and the peripheral have been turned off Otherwise a malfunction or failure may result When you turn on the power turn on the peripherals first and then turn on the equipment When you turn off the power turn off the equipment first and then turn off the peripherals When you are not using the equipment turn off the power If you do not intend to use the equipment for a long time unplug the power cord from the outlet Depending on the material a rug a lap blanket or the like may cause static buildup and consequently cause a malfunction of the equipment Use a conductive rug or lap blanket resistant to static buildup Momentary power failure or brownout may occur during o
122. e bottom of the screen lt lt lt Adaptec RAID Configuration Utility Build xxxxx gt gt gt Adaptec 6405E Family Controller 0 Options Array Configuration Utility SerialSelect Utility Disk Utilities Arrow keys to move cursor lt Enter gt to select option lt Esc gt to exit default If the following message is displayed when moving between menus select Accept and press Enter Configuration change has been detected in the system If you reject the configuration change you will not be able to modify current configuration If you accept it will be updated to the current configuration Accept Reject 3 Organization of the Adaptec RAID Configuration Utility menu The Adaptec RAID Configuration Utility menu is divided into the following submenus Adaptec RAID Configuration Utility Array Configuration Utility Used for building a RAID array or for other purposes SerialSelect Utility Used for configuring the RAID board Disk Utilities Used for formatting an HDD connected to the RAID board or for other purposes 8 4 8 RAID1 4 Details about the Adaptec RAID Configuration Utility menu The following shows the details of each submenu Array Configuration Utility Manage Arrays List of Arrays Shows the status of the existing arrays Create Array Select drives to You can select initialized HDDs and build an array on them create Array When you build an array make sure that all mounted HDDs a
123. e e option the compressed file will be decompressed The following options are available for this command n Files will be copied without compression e filename A file compressed by the mdump command will be decompressed You must specify the file name Copy destination path name When the e option is not specified specify the drive name of the copy destination If you want to copy files to a directory specify a full path including the directory name When the e option is used specify the directory where you want to store the decompressed files A memory dump file is copied to the copy decompress destination specified by this command If a file with the same name as the copy decompress destination already exists at the same location the file is overwritten When you run the mdump command by typing mdump or mdump at the command prompt or when there is an error in the specified parameters a help message will be displayed to show how to use the command lt NOTE gt When you run the mdump command log on to the computer by using an administrator account registered on the computer as a member of the Administrators group You cannot run multiple instances of the mdump command simultaneously If User Account Control UAC is enabled start the command prompt with administrator privileges according to 7 5 1 Starting a command prompt and run the command 7 19 7 MAINTENANCE OPERATIO
124. e AC power supply may be unstable Confirm that the AC power voltage is appropriate 6 10 6 TROUBLESHOOTING 5 The screen blacks out lt Possible cause gt There is an error in the display or in the video board lt Action gt 1 Make sure that the plug of the power cord for the display is connected to the outlet 2 Make sure that the equipment and the display are connected through a display interface cable 3 Re examine the display settings For information about how to adjust the display refer to the manual of the display 4 When you use a video card check the following items i Make sure that the settings of the video card are correct For information about how to set up the video card refer to the manual of the video card ii Turn off the main power switch Replace the video card with another one and check whether it works 6 A blue screen is was displayed lt Possible cause gt There is an error in the OS or in the equipment lt Action gt 1 If the blue screen is still displayed record the STOP error code 0x00000080 and so on 2 If you cannot record the STOP error code search the System category in the event log for the STOP error code 3 Check the description in 6 3 STOP Error Codes to determine what caused the memory dump to be collected 4 When you request an analysis of the memory dump a service provided for a fee save the log after you restart the equipment see
125. e Before you start the work make sure you shut down the OS turn off the main power to the equipment and wait for at least one minute Otherwise an electric shock or failure of the equipment may result e Do not directly touch the parts inside the equipment with your hand when you install or remove an extension board Those parts are hot and if you touch them you may get burned In addition if you touch them they may get damaged and that may result in failure of the equipment e When you install or remove a DVD drive make sure you do not cut your fingers on the protrusions NOTICE e When you mount an HDD frame make sure you do not insert the internal cables into the wrong connectors on the HDD backboard If you do the equipment may not start properly e The DVD cover is prone to bending or warping Make sure you do not apply too much force to the cover e Make sure you do not apply too much force to the connector of the DVD drive If you do so failure of the DVD drive may result e Make sure you do not apply too much force to the top of the DVD drive If you do so failure of the DVD drive may result lt NOTE gt For precautions and other important information about hard disks see 5 3 4 Installing and removing an HDD 1 Before installing or removing a DVD drive Before you start the work make sure you shut down the OS turn off the main power to the equipment and wait for at least one minute Allocate suffic
126. e a shock to the equipment when unpacking or carrying the equipment Do not modify this equipment because that may result in a fire or an electric shock The Manufacturer s responsibility is exempted from any result arising out of the user s modification of the Equipment Do not open the equipment cover Maintenance of the machine must be done only by maintenance personnel S 2 SAFETY INSTRUCTIONS Continued 1 2 A CAUTION If the equipment drops or is tipped over personal injury may result Pay full attention when transporting the equipment Make sure you do not catch or hit your fingers to cause personal injury when unpacking or carrying the equipment Risk of explosion if battery is replaced by an incorrect type Dispose of used batteries according to the instructions S 3 SAFETY INSTRUCTIONS Continued 1 3 NOTICE This equipment alone cannot guarantee the system safety In order to ensure sufficient safety of your system even when this equipment should fail malfunction or have program bugs you must add systemic protections such as building external protective safety circuits to facilitate safety measures to prevent personal injury and serious accidents When you work on installation or replacement of hardware wear an antistatic wrist strap to prevent the buildup of static electricity When you tighten or remove a screw use a screwdriver that fits the size and type of the head of t
127. e error cause in more detail The corresponding line shows one of the following depending on the error cause 0x9217 Uncorrectable Error at DIMM B 0x9218 Uncorrectable Error at DIMM A 6 18 Check if the reset switch was pressed before the STOP message was displayed Replace an extension board with another board and check again whether the equipment works Read the description of 5 3 Replacing a Component Check if the main memory is mounted properly If the error persists even when the main memory is properly mounted failure of the main memory may be the cause Contact your system administrator or maintenance personnel For information about the cause of the remote shutdown ask the system administrator or maintenance personnel For information about a Windows STOP error refer to the Microsoft Knowledge Base 6 TROUBLESHOOTING 6 4__Event Log When a critical event occurs for example when the environment information is changed or when a remote shutdown request is generated this equipment collects logs by using the Windows event log service The following procedure shows how to check the event log 1 Click Start gt Control Panel gt System and Security gt View event logs 2 The Event Viewer window opens Select Windows Logs and then select System or Application to check the system log or application log The display image assumes Windows 7 but it is similar under Windows Se
128. e event log 7 3 1 When the capacity of the memory dump file is insufficient or when the virtual memory setting is changed e When the capacity of a memory dump file is insufficient In order to collect a memory dump file you need a memory dump file of a size proportional to the capacity of the physical memory In addition the virtual memory page file setting must be the one recommended for this equipment If the capacity of the physical memory exceeds the capacity of the memory dump file or the virtual memory due to for example newly added physical memory or if a memory dump cannot be collected because the virtual memory setting has changed the following message will be displayed The image shown is from Windows 7 a The paging file or memory dmp file is too small or missing Set paging file size to recommended size of Windows and run the createdmp command to create a memory dmp file If this situation happens follow the procedure in 7 3 3 Countermeasures when the capacity of the memory dump file is insufficient and configure the virtual memory setting and the memory dump file capacity so that memory dump files can be collected lt NOTE gt When the message box above is displayed sometimes an information log entry with Event ID 26 is recorded in the event log 7 8 7 MAINTENANCE OPERATION 7 3 2__Changing the memory dump collection setting We recommend collecting a complete memory dump for this
129. e inside the equipment always operates using a backup battery even when the power is off Therefore if you store the equipment at a temperature outside the operating temperature range you may need to reconfigure system BIOS settings including the clock settings when you start using the equipment again When you reconfigure system BIOS settings follow the instructions in 4 6 BIOS Setup 6 OPERATING CONDITION lt Precautions gt Before you move the equipment be sure to turn off the main power switch on the rear and wait at least one minute In order to prevent moisture condensation when you move the equipment from outside the building to inside wait for at least four hours before using the equipment The equipment is made of precision electronic components Do not subject the equipment to any vibration or shock Do not sit on the equipment nor place anything heavier than 20 kg on the equipment During normal operation do not turn off the display Set it into the standby mode instead During normal operation do not touch the keyboard or mouse until the logon screen is displayed when you turn on the equipment lt Required action gt We recommend that you remove the dust built up in the neighborhood of the device in particular below the device in the vents on the device and on the front of the device itself C 4 lt Specifications gt If you install multiple PCI Express PCI devices with an extension ROM
130. ead the description of bay 1 is OFFLINE abnormal temperature in 8 3 2 because of failure and take action accordingly 2002 HFWRAS_SYS Information HFWRAS RAID status is OPTIMAL No handling 21 2003 HFWRAS_ SYS Error HFWRAS RAS could not get the Contact the system administrator RAID status RAID status or maintenance personnel is UNKNOWN 2004 HFWRAS_SYS Information HFWRAS RAID status was revealed No handling 2 E bay 1 is OFFLINE because of manual operation 2011 HFWRAS_SYS Information HFWRAS Rebuilding was completed Read the description of But unreadable sectors abnormal temperature in 8 3 2 were detected on fie souiee dave Due and take action accordingly bay 1 Media error 2012 HFWRAS_ SYS Error HFWRAS Rebuilding failed due to Read the description of error on the destination abnormal temperature in 8 2 2 drive Drive bay 1 and build a RAID 26 2013 HFWRAS_SYS Information HFWRAS Consistency check of No handling RAID was started 27 2014 HFWRAS_ SYS Information HFWRAS Consistency check of No handling RAID was finished 28 2016 HFWRAS_SYS Information HFWRAS Drive bay 1 has a Read the description of capacity different from the abnormal temperature in 5 4 4 source disk Rebuilding and replace the destination drive was not started for the capacity same as the Drive bay 1 will be disk OFFLINE source disk 6 22 6 TROUBLESH
131. ed to the JP2 pins on the motherboard Whether a jumper socket is attached determines whether the function of the external contact GENDI2 is a general purpose digital input signal or the remote power on signal See 4 8 2 External control specification Whether a jumper Attached General purpose digital input signal Not attached Remote power on signal 5 37 5 CHECKUP AND MAINTENANCE a Removing the cover of the equipment Follow the instructions in 5 3 2 3 Installing an extension board a Removing the cover of the equipment to remove the cover of the equipment b Removing the jumper socket Remove the jumper socket from the JP2 pins lt NOTE gt Save the jumper socket in a safe place for later use when you want to restore the original setting Figure 5 28 Removing a Jumper Socket 5 38 6 TROUBLESHOOTING CHAPTER 6 _ TROUBLESHOOTING This chapter explains the possible causes of common problems and the actions to be taken to address those problems Select an applicable symptom from the list in 6 1 List of Problems Follow the link 6 2 Countermeasures through 6 6 Digital LED for Status indication and take actions according to the instruction If following the instruction in 6 2 Countermeasures does not resolve the symptom contact the system administrator or maintenance personnel Refer to Chapter 8 RAID1 for the trouble about the RAID
132. ee AM HTTACHI wtINn 62 00 6 4 HITACHI INDUSTRIAL COMPUTER HF W6500 modes 45 40 INSTRUCTION MANUAL USER S MANUAL WIN 62 0064 03 HITACHI HITACHI INDUSTRIAL COMPUTER H F W6500 Model 45 40 INSTRUCTION MANUAL Read and keep this manual e Read safety instructions carefully and understand them before starting your operation e Keep this manual at hand for reference USER S MANUAL First Edition December 2013 WIN 62 0064 out of print Second Edition August 2013 WIN 62 0064 01 out of print Third Edition September 2013 WIN 62 0064 02 out of print Fourth Edition April 2015 WIN 62 0064 03 All Rights Reserved Copyright 2013 2015 Hitachi Industry amp Control Solutions Ltd The contents of this publication may be revised without prior notice No part of this publication may be reproduced in any form or by any means without permission in writing from the publisher Printed in Japan TP lt IC gt FL MW2007 SAFETY INSTRUCTIONS Carefully read and fully understand the safety precautions below before operating the equipment Operate the equipment by following the instructions and procedures described in this manual Pay attention especi
133. ee the User Account Control window click Yes 7 16 7 MAINTENANCE OPERATION 7 5 1 Log information collection command logsave lt Name gt logsave Collecting log information lt Syntax gt logsave e file name Directory lt Feature gt The logsave command saves the data used for preventive maintenance and post failure analysis of problems The data is compressed and recorded as one file File name logsave dat The following options are available for this command If no options are specified the logsave directory is created under the system drive usually C and the data is saved under that directory e Filename The data previously saved by the logsave command will be decompressed For the file name specify the absolute path of the file you want to decompress If this option is not used the logsave command will save the data Directory When the e option is not used specify the directory where you want to store the saved data If this option is not used a directory the logsave directory is created under the system drive usually C and the data is saved under that directory When the e option is used specify the directory where you want to store the decompressed data If this option is not used the data is decompressed under the current directory Table 7 3 shows the information collected by the logsave command Table 7 3 Information Saved by logsave Windows event log file Backup of the event log
134. eed to go back to step 5 and retry 1 Shut down the OS Turn off the main power to the equipment wait for at least one minute and remove the normal HDD Record the drive bay number of the removed HDD 2 Turn on the power to the equipment while only the offline HDD is connected 3 When Adaptec RAID BIOS is displayed on the monitor press Ctrl A The Adaptec RAID Configuration Utility starts 4 When the Adaptec RAID Configuration Utility starts select Array Configuration Utility and press Enter The Main Menu is displayed 5 Confirm that the status LEDs for HDD1 and HDD2 are flashing red while the Main Menu is displayed It may take about 30 seconds until the status LEDs starts flashing red after the Main Menu is displayed Then remove the offline HDD from the HDD drive bay 6 Wait for about one minute and then insert the offline HDD back into the original HDD drive bay 8 32 8 RAID1 7 Confirm that the status LED of the offline HDD is turned off Wait for 7 to 8 seconds and then select Initialize Drives in Main Menu and press Enter If No drives detected is displayed when you press Enter press Esc select Initialize Drives again and then press Enter Repeat this procedure until No drives detected is not displayed any more Main Menu Manage Arrays Create Array Initialize Drives Rescan Drives Secure Erase Drives 8 Select the offline HDD displayed in Select drives fo
135. efault Background Task High Priority LED Indication Mode Fault Only Backplane Mode SGPIO Selectable Performance Mode Dynamic Advanced Configuration aa oe set Advanced Power Management If enabled the system is switched to the Configuration power saving mode according to the specified setting Configures the background task priority Configures the indication mode of the HDD status lamp Configures the communication method used between the backplane and the RAID board Configures the performance adjustment method Note All settings under Controller Configuration and Advanced Configuration are configured to the appropriate settings when the product is shipped from the factory Do not change those default settings If you change the default settings operation of this array may become unstable 8 6 8 RAID1 Power Management Time zone Configures the time zone of the system location GMT HH MM The valid range is from 12 00 to 12 00 Stay Awake Start Configures the start time of the full power mode HH MM The valid range is from 00 00 to 23 59 Stay Awake End Configures the end time of the full power mode HH MM The valid range is from 00 00 to 23 59 Spinup Limit Internal Configures the number of internal drives that spin up at the specified time Spinup Limit External Configures the number of external drives that spin up at the specified time Disk Utilities Select Disk
136. em Not Found gt There is an error in an HDD or the OS Check the following items i Check if a USB CD USB FD or USB boot device is connected to the equipment gt If a USB CD USB FD or USB boot device is connected disconnect it ii Check if an HDD is fully inserted into drive bay 1 and secured by screws gt If the HDD is OK the HDD is recognized on the BIOS screen See 4 6 BIOS Setup iii If you have a recovery DVD restore the system drive back to the factory default by using the recovery DVD e NTLDR is Missing gt There may be an error in the boot loader the OS is corrupted If you have a recovery DVD restore the system drive back to the factory default by using the recovery DVD 6 4 6 TROUBLESHOOTING 6 The system stops when the Windows logo is displayed lt Possible cause gt There is an error in hardware or the OS is corrupted lt Action gt 1 Turn off the main power switch on the rear of the equipment and remove all USB devices except a keyboard and mouse as well as all extension boards Then start the equipment 2 If the symptom persists after step 1 the OS may be corrupted If you have a recovery DVD restore the system drive back to the factory default using the recovery DVD lt NOTE gt Do not connect a USB device during the OS startup because the OS may not start normally When you change screens during the OS startup the OS does not start normally in some C
137. emory dump Yes End 7 MAINTENANCE OPERATION 7 3 5 Configuring the settings related to a memory dump lt NOTE gt Before starting a procedure in this subsection you must log on to the local computer by using an administrator account registered on the computer as a member of the Administrators group 1 Configuring virtual memory 1 Click Start gt Control Panel gt System and Security Then click System 2 Under Task on the left side of the window click Advanced system settings 3 If you see User Account Control window click Yes 4 On the Advanced tab page click Settings under Performance 5 In the Performance Options window click the Advanced tab Under Virtual memory click Change Clear the Automatically manage paging file size for all drives check box NID In the Drive list select the drive that stores the paging file you want to change For the sake of explanation assume C system drive is clicked here 8 Select Custom size In the Initial size MB or Maximum size MB box type the new size of the paging file in megabytes Then click Set Note that the initial size must be at least the Recommended size shown under Total paging file size for all drives The Recommended size equals 1 5 times the total size of the main memory of the equipment 9 Click OK 7 MAINTENANCE OPERATION 2 Specifying a memory dump file 1 Under Task on the left side of the window click Advanced system settings
138. emperature is normal Drive RAID status Optimal Drive bay2 Healthy Used hours is O hours OFFLINE Drive bay1 Healthy Used hours is 19100 hours eP OFFLINE Refresh Note If the RAID1 status is displayed as Optimal Media Error after the rebuild process is complete we recommend that you also replace the copy source HDD with anew HDD after backing up the data For information about how to replace an HDD see 5 3 4 Installing and Removing an HDD After you replace both HDDs set up the equipment again and recover the data from the backup files For information about how to set up the equipment again see 8 2 2 Building a RAID 1 System Alternatively recover the equipment using a backup HDD See 8 5 2 Recovery Using a Backup HDD 8 24 8 RAID1 Hardware status window When a media error occurs a Hardware status Fan condition ae Fan is working normally Temperature condition ph Present temperature is normal Drive RAID status Optimal Media Error Drive bay2 Healthy Used hours is 0 hours OFFLINE Drive bay1 Healthy Used hours is 0 hours P OFFLINE l Refresh 2 If you replace an HDD while the power to the equipment is turn off 1 Back up the data 2 Shut down the OS Turn off the main power to the equipment and wait for at least one minute Then replace the failed HDD with a replacement HDD See 5 3 4 Insta
139. enance of a RAID1 system requires a high level of expertise Should any mistakes be made during the work the data stored on the HDDs may be lost Page 8 1 S 15 SAFETY INSTRUCTIONS Continued As a replacement HDD do not use an HDD previously used in the A model or the D model If you do this equipment may not operate properly or the data on the HDDs may be lost because of configuration information mismatches or other reasons Page 8 1 Page 8 20 Page 8 39 When a RAID 1 system is newly built the RAID1 configuration information is recorded on the HDDs This configuration information can only be used by the piece of equipment that uses this individual RAID1 system An HDD with this configuration information cannot be used by other pieces of equipment If a user uses multiple pieces of equipment regardless of whether they are A models or D models the user needs to be cautious when handling and storing the HDDs in order not to mix them up If HDDs are mixed up a RAID 1 configuration information mismatch occurs The equipment may not operate properly and the data on the HDDs may be lost When you build a RAID1 system from scratch prepare two new HDDs selected from the models specified and tested by HITACHI Otherwise the data stored on the HDDs may be lost When you build a RAID1 system from scratch use the recovery DVD and install the OS from scratch Note that if you build a new RAID1 system on a preexisting
140. enance personnel Using faulty equipment without repair may result in a fire or an electric shock NOTICE e Performing emergency shutdown that is unpulgging the power cord from the outlet or shutting off the breaker without proper shutdown of the OS may cause the OS or applications not to work properly or may cause saved data to be corrupted Do not perform emergency shutdown unless you must stop the system immediately due to some kind of error e f you turn off the power at the source of AC the power the system may not be able to recover automatically In the following cases turn off the power at the source of the AC power When the equipment shows an error condition and you have to shut down the power immediately for example when a burning smell is detected When you cannot shut down the equipment due to some error When the power is turned off repeatedly or only the auxiliary power supply is on due to excess current or overheating In the following cases turn off the main power switch or turn off the power at the source of the AC power If the fan is stopped and the temperature gets too high or too low and consequently the power is automatically turned off to protect the equipment and only the auxiliary power supply is on For information about actions recommended after the power shutdown see 6 2 2 1 Before the OS starts the BIOS can detect a stopped fan during BIOS start up and if detected the power is aut
141. equipment In order to collect a complete memory dump you must properly configure the settings related to a memory dump If you changed the settings related to a memory dump and as a result a complete memory dump cannot be collected the following message will be displayed The image shown is from Windows 7 A We recommend that you set the Write Debugging Information option Ly to Complete Memory Dump NOTE Please apply the contents of the SetCrashDmp reg file to a system to perform this setting Do you want to see this dialog again If this situation happens follow the procedure in 7 3 4 Countermeasures when changing the memory dump collection setting and configure the memory dump setting to make collecting a complete memory dump possible lt NOTE gt If you click No in the message box this message box will not be displayed after that If you decide not to collect a Complete memory dump when you use the equipment click No When the message box above is displayed sometimes an information log entry with Event ID 26 is recorded in the event log 7 9 7 MAINTENANCE OPERATION 7 3 3 Countermeasures when the capacity of the memory dump file is insufficient Follow the flow chart below to take appropriate actions lt Flow gt lt Description of the action gt Clos the message hox gt Click OK in the message box Is the virtual memory setting the one recommended for
142. er Account Control UAC is enabled start the command prompt with administrator privileges according to 7 5 1 Starting a command prompt and 7 21 7 MAINTENANCE OPERATION lt Diagnosis gt When this command finishes normally the command exits without output in the command prompt window When this command is terminated with an error the following error message is displayed Table 7 7 Error Messages of the createdmp Command Error message Meaning Error In the current settings memory dump file won t be A memory dump cannot be collected with saved the current setting In the memory dump settings select a Complete memory dump option Error Free disk space is too low The free space on the disk is too low Increase the free space on the disk and retry Error Systemcall failed s x An internal error has occurred s Name of the Windows API function where the error occurred x Error code from the Windows API You do not have the privilege to run this command Please You do not have administrator privileges run this command again on Administrator Command Log on to the computer by using an Prompt administrator account and run the command again If User Account Control UAC is enabled start the command prompt with administrator privileges and run the command 7 22 7 MAINTENANCE OPERATION 7 5 4 RAS information display command getrasinfo lt Name gt getrasinfo Displays the stat
143. erminate the application To start Task Manager press Alt Ctrl Delete The Windows Security window will open Click Task Manager iii Restart the equipment 2 Disconnect the keyboard interface cable and securely reconnect it to ensure a stable connection 3 Connect the keyboard interface cable to another port 4 Replace the keyboard with another keyboard to check whether the latter works 5 Reboot the equipment 6 TROUBLESHOOTING 13 Mouse input is not accepted lt Possible cause gt The mouse does not work properly due to dust or dirt on the mouse there is a problem with the cable connection or the mouse has failed lt Action gt 1 When you use an optical mouse check the following items i Check if dust or dirt is clinging to the optical sensor If dust or dirt is present clean it off ii Do not use an optical mouse on a glass mirror or shiny material We recommend using a mouse pad designed for use with an optical mouse 2 If you use a mouse that is not an optional component provided by the Manufacturer refer to the manual of the mouse for information about how to use it 3 Disconnect the mouse interface cable and securely reconnect it to ensure a stable connection 4 Replace the mouse with another mouse to check whether the latter works 14 A USB device other than a keyboard and a mouse cannot be recognized or does not work lt Possible cause gt There is a problem with the cable connection o
144. error message and the system stops See page 6 4 6 The system stops when the Windows logo is displayed See page 6 5 7 The system stops when a blue screen is displayed See page 6 5 2 Beep sounds are generated See page 6 5 3 The BIOS setup menu cannot be opened See page 6 6 4 The remote power on function cannot be activated through the RAS external contact See page 6 6 5 WOL cannot be used See page 6 6 6 1 6 TROUBLESHOOTING 6 1 2 Problems that occur after the OS startup The following is a list of problems that occur after the desktop is displayed after the OS startup 1 The alarm lamp is lit and the Digital LEDs for Status indication show alphanumeric characters Alternately just the Digital LEDs for Status indication show alphanumeric characters See page 6 7 2 The processing speed of the equipment is slow See page 6 9 3 The equipment does not respond See page 6 9 4 The equipment automatically goes into the standby mode or restarts See page 6 10 5 The screen blacks out See page 6 11 6 A blue screen is was displayed See page 6 11 7 The equipment cannot connect to the network See page 6 12 8 The network connection is unstable or the connection speed is slow See page 6 12 9 ACD or DVD cannot be recognized or cannot be read or written to See page 6 13 10 Writing to a CD or DVD fails See page 6 13 11 ACD or DVD cannot
145. error occurred 2 0x9202 3 1 An uncorrectable error occurred in DIMM B 2 0x9217 4 1 An uncorrectable error occurred in DIMM A 2 0x9218 No 19 No 23 No 24 No 25 No 28 No 32 1 denotes the Drive bay No 6 23 6 TROUBLESHOOTING Checking the System Load by Using Performance Monitor 6 5 Performance Monitor that comes with Windows is used for monitoring the usage of the CPU and memory Use this tool for example when you analyze the system load The display image assumes Windows 7 but it is similar under Windows Server 2008 R2 The following shows how to start the performance monitor 1 Click Start gt Control Panel gt System and Security gt Administrative Tools 2 Double click Performance Monitor 3 The Performance Monitor window opens Click Performance Monitor and then click h File Action View Help e9 20E mH m 4 Computer Management Local E 7a xX Hp Ii Dl 4 i System Tools Task Scheduler E Event Viewer f Shared Folders Local Users and Groups 4 amp Performance 4 Monitoring Tools ES Performance Md Sy Data Collector Sets a Reports a Device Manager a amp 3 Storage fey Disk Management f B Services and Applications 1 43 45PM_1 43 55PM_1 44 05PM_1 44 15PM_1 44 25PM_1 44 35PM_1 44 45PM_ 1 44 55 PM 1 45 12 PM 0 1 43 33 PM Show Color Scale Counter Instance Parent Object Computer 6 24 6 TROUBLESHOOTING
146. ers a Transmit Buffers 4 m G Use Default Adaptive Inter Frame Spacing Compensates for excessive Ethernet packet collisions by dynamically controlling back to back timing When this feature is enabled the network adapter dynamically adapts to network traffic conditions The default setting works best for most computers and networks In some rare cases you can obtain better performance by changing this setting x y Note Changing this setting may cause a momentary Flow Control This enables adapters to generate or respond to flow control frames which help regulate network traffic The default setting of the flow control is different depending on the OS and the type of LAN adapter in use You must configure the flow control setting according to the network you are using Settings Value Adaptive Inter Frame Spadin Interrupt Moderation Rate wi d Receive Buffers Me pier d Transmit Buffers Hi Rx amp Tx Enabled 1 r ise Dei Flow Control Enables adapters to generate or respond to flow control frames which help regulate network traffic For an overview of this feature click here fam Tx Enabled The adapter pauses transmission when t receives a flow control frame from a link partner The adapter generates a flow control frame Rx Enabled when its receive queue reaches a pre defined r lt NOTE gt If the LAN driver stops due to a system failure such as an OS deadlock
147. esaeecaaecaeeseeeesneeenaeena 3 7 3 7 1 Enabling the WOL Wake ON LAN function ooo eeeeeeseceeseeeeeeeeeceeeeeseteeeenseeeesaes 3 7 3 7 2 Turning on the power using the LAN czccicicceccesscccesetacedeedasceeenthavteetitacecenbasatveeiareteuenatee 3 8 5 0 S ttine Upthe LAN Int rface srasni R I ry E EIEE EE 3 10 39 Setting Up the SOCEM srrsrniiei e EE E EE E E ERTE 3 20 3 9 1 In thecase of WAG Ws T sarcssecrsrareims isi E E E E a a 3 20 3 9 2 Inthe case of Windows Server 2008 R2 a cassicesascsacnascevusecssnsstvanscevsecsavasveguenveessarenes 3 27 CHAPTER 4 SPECIFICATIONS sscsicscccisysscactasssuetnasstiesesfeudtansoldandguenstbeseladdadorediaanentetaes 4 1 4l Equipment Specifications ssesissirsminsaaa a a a 4 1 4 2 Memory Space accassosgesusvencceanvansstuncssectanneoaneiusacoansancensdennterataateiegunntene EEE TER EE EE ETERS 4 10 4 3 VO SPACE sc sieyecissdenssidssaeswassnszessiananaatastadensalaepenctadseentasnaien saauante sasteges ta EE ROKEREN ao TERA KERREN TaS 4 11 AA Listot Interrupts ssesisseesiersesres eieae ia ine a e E S aaia E e a 4 12 AS Serial Port Settings isiriscisiisrediyeiineiiii adie ia e aE Ena AEREE aaa a AEEA SE EEA 4 13 KO BIOS SEUD core I E eae ete 4 14 4 7 Hardware Clock Systemi sissioni rossins nasne iienaa asias esii eaa 4 19 4 5 T terfa e Specifications ssns ee EE EE S EE Sarg ee eee 4 20 4 8 1 Connector Specifications sretnete tinanong kiaina aa aa taS 4 20 4 8 2 External control specifications
148. esources General Link Speed Advanced Power Management intel Advanced Adapter Settings Settings Interrupt Moderation Jumbo Packet Large Send Offload V2 IPv4 Large Send Offload V2 IPv6 Locally Administered Address Patfamanna Ontinne lt m Use Default Log Link State Event Enables the logging of the following link state changes to the system event log e LINK_UP_CHANGE Indicates that the adapter has established link e LINK_DOWN_CHANGE Indicates that the adapter has lost link e LINK_DUPLEX_MISMATCH Indicates a mismatch in duplex between the adapter and the link partner a 3 19 3 OPERATION 3 9 Setting Up the Screen For screen settings you can configure the color depth the number of colors that can be displayed on the screen simultaneously resolution the number of dots that constitutes the screen refresh rate the number of screen refreshes per second and the single display and multiple display settings How to set up the screen settings differs depending on the product model see CHAPTER 4 If the model is HJ 65457ESxD x is either J or E see 3 9 2 In the case of Windows Server 2008 R2 Otherwise see 3 9 1 In the case of Windows 7 lt NOTE gt For information about the precautions for the screen see PRECAUTIONS 3 DISPLAY SCREEN 3 9 1 Inthe case of Windows 7 1 Configuring screen settings for a single display When
149. esult due to an electric shock or if you drop the unit NOTICE e When you install or remove the power supply make sure it does not touch the parts inside the equipment If it does failure of the equipment may result e When you remove all screws that secure the power supply the power supply may fall onto the internal components In order to prevent the power supply from falling support it by holding the handle during the work If the power supply falls the failure of the equipment may result 5 13 5 CHECKUP AND MAINTENANCE d Installing main memory NOTICE e The orientation of a main memory module on a connector is fixed When you install a main memory module make sure the orientation is correct Otherwise failure of the equipment may result e Do not install main memory modules with different capacities on slot A and slot B If you do the modules may not be recognized Insert the main memory module into the connector from right above the connector When the module is fully inserted you will hear a click l l Side View Top View Figure 5 7 Installing Main Memory e Reconnecting internal cables and installing the power supply unit 1 See Figure 5 5 and connect the internal cables to the connectors 2 Follow the procedure described in c Removing the power supply in reverse to install the power supply unit f Installing the cover of t
150. ether the system is automatically shut down when the remote shutdown signal is input to the contact ON Automatically shut down OFF Not automatically shut down Watchdog timer setting section Shows the watchdog timer setting The following table shows the list of items in this subsection and their respective descriptions Supa tiem Retrigger type xx Shows the retrigger type Automatic Automatically retriggered Application Retriggered by an application Not used Not used Timeout yy yy Shows the timeout when the watchdog timer is automatically retriggered Interval zz ZZ Shows the interval of retriggering when the watchdog timer is automatically retriggered 7 29 7 MAINTENANCE OPERATION Drive failure prediction setting section Shows the Self Monitoring Analysis and Reporting Technology SMART setting The following table shows the list of items in this subsection and their respective descriptions Oupatiem Function is available xx Shows whether the Self Monitoring Analysis and Reporting Technology SMART is enabled or disabled Enable Enabled Disable Disabled Interval yy yy Shows the monitoring interval Other than the D model Drive used hours monitoring setting section Shows the drive power on used hours monitoring setting The following table shows the list of items in this subsection and their respective descriptions Output item Description Function is availa
151. examples show the results of such calculations by 2 to the right of the equals signs 1 KB kilobyte 1 024 bytes 1 MB megabyte 1 048 576 bytes 1 GB gigabyte 1 073 741 824 bytes 1 TB terabyte 1 099 511 627 776 bytes As for disk capacities they must be calculated using the formula 10 Listed below are the results of calculating the above example capacities using 10 in place of 2 1 KB kilobyte 1 000 bytes 1 MB megabyte 1 000 bytes 1 GB gigabyte 1 000 bytes 1 TB terabyte 1 000 bytes This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense e o 77E AFS As VASA ZIZIEM HWA SE ASAE ol HS FOHA Het H 732e AISA ASE AS SHO LICH This equipment conforms to the electromagnetic wave for Industrial use Class A Vender or user should take notice and use the purpose except for household use lt Trademarks gt
152. f certain types of failure occur important files may be lost when you use this equipment Files can be lost by power failure and human error during operation in addition to losses due to failure of the equipment If such a situation occurs the files cannot be recovered In order to prevent data loss make it a routine to save your files and establish a systematic schedule for backing up files 1 Handling the Hard Disk Drives lt Precautions gt Access performance of the HDDs differs depending on the equipment Also note that the performance of an HDD is lower when the temperature is low When you use HDDs confirm that the access performance of the HDDs and their degraded performance at low temperature do not cause any problems to the user application lt Required actions gt Do not subject HDDs to vibration or shock Take preventive action against static electricity due to human contact and due to other activities in the work place Hold the bracket or sides of an HDD Do not touch the printed circuit board When you store an HDD for a long time put the HDD into an anti static bag and then store it in a dedicated HDD box lt Specifications gt When you modify existing partitions delete the partitions first and then re create them The capacity and performance of an HDD may be changed when you replace an HDD as a component 2 Backing Up Files lt Required actions gt Make sure the contents of all HD
153. fication area of the taskbar P Customize 7 2 7 MAINTENANCE OPERATION 6 Event notification This feature enables a user application to check the hardware status of this equipment by monitoring the status of event objects 7 Pop up notification This feature notifies a user that an error has occurred in the hardware of this equipment by displaying pop up messages 8 Digital LEDs for Status indication The Digital LEDs for Status indication are on the front of this equipment and notify a user that an error occurred in the hardware of this equipment These LEDs can be used by a user application in order to for example notify the a failure of the application 9 Remote notification This feature enables a remote device to check the hardware status of the equipment It also notifies the remote device whenever the hardware status changes 10 Status acquisition by using library functions This function enables a user application to get the hardware status of this equipment by using the RAS library lt Control gt 11 Automatic shutdown This feature automatically shuts down the equipment when a fan failure abnormal temperature inside the chassis or a remote shutdown signal input is detected Use 4 RAS feature setting window to enable or disable the automatic shutdown feature 12 Startup suppression when severe failure occurs This feature suppresses startup of this equipment when a failure such as
154. for your use with all faults The software is provided without warranties of any kind either express or implied including but not limited to gt Do you accept all the terms and conditions of the preceding License Agreement If you do not accept this agreement the feature will not be available To use this feature you must accept this agreement accept do not accept 4 The Mode management window opens On the left area of the window select the display you want to configure Then click to clear the selected check boxes under Modes on the left side of the resolutions you do not need Note that you cannot clear the checks for the resolutions supported by the display connected Fm Matrox PowerDesk R Home Multi Display Setup p Mode List for Output 1 OR eee i Output 2 Video parameters v I Resolution Refresh Rate Hz Standard Notes Select all u pont ws ver S o e E TN FAN tore forte ose mode O 70x5 50 DTV I Enable mode filtering ja U Cg Oe OT Aspect ratio E Standard 43 54 o v 800 x 600 OMT Monitor type Panel v 800x600 7 DMT 800 x 600 85 DMT a a ss O 862x480 60 OvT O 883x480 60 ovT O 856x480 60 cvT O 864x480 60 cvT O 960x600 60 ovt O 1024x768 50 oT v 1024x768 60 DMT v 1024x768 70 OMT v 1024x768 5 DMT 1024 x 768 85 DMT O 1024x768 120 DMT R O 1024x768 120 OvT O 1072x600 60 cvT M neva en our i Reset Qarply OCancel He
155. get corrupted e Make sure you check the correct procedure before you start the work If you do not follow the correct procedure the data stored on the HDD may be lost RAID is more reliable compared to a system with a conventional configuration Nevertheless the data stored on the HDDs may be lost due to human error or other reasons If you create a backup HDD you can recover from such data loss Note that you can only restore to the point of backup We recommend that you prepare a brand new HDD or another properly prepared HDD for backup and use it to back up the data periodically Follow the procedure below and create a backup HDD lt NOTICE gt e Make sure you create the backup HDD in drive bay 2 If you want to reuse a previously used backup HDD as a replacement HDD you must apply Initialize Drives to the used backup HDD See steps 3 to 8 described in 8 2 2 Building a RAID1 System 1 Shut down the OS Turn off the main power to the equipment and wait for at least one minute Then replace the HDD mounted in drive bay 2 with a brand new HDD See 5 3 4 Installing and Removing an HDD Make sure you record the drive bay number of the removed HDD 2 Store the removed HDD in a safety place as a backup HDD 3 Turn on the power to the equipment Then the RAID board automatically detects that a brand new HDD is mounted and starts the rebuild process Confirm that the HDD2 status lamp is flashing 4 The OS sta
156. gress of the memory dump sometimes stops being updated This is because collection of the memory dump failed due to an error of the file system or a hard disk If this happens record the first five lines of the STOP message screen Then press the reset switch or turn the power off and then back on to restart the equipment For example if a hardware NMI occurs the screen in b is displayed so the following information must be recorded Hardware malfunction kSTOP 0x00000080 0x00000080 0x00003000 0x00000000 0x00000000 Detailed Information 0x9217 Uncorrectable Error at DIMM B As an exception in the case of a Windows STOP error only the first two lines of the STOP message screen are needed For example if the screen in c above is displayed the following information must be recorded xkxSTOP 0x0000001e 0x0000009a 0x80123f36 0x02000000 0x00000246 Unhandled Kernel exception c000009a from 80123f 36 7 7 7 MAINTENANCE OPERATION 7 3 When the Saving Memory Dump Confirmation Messages is Displayed In order to allow more reliable failure analysis this equipment is configured to collect a memory dump when a system error Blue Screen of Death occurs This equipment checks the memory dump file settings during Windows startup and if the equipment detects that a memory dump cannot be collected the user is notified of this fact by the display of a message box and the recording of an event in th
157. gy SMART setting e Drive power on hours monitoring setting e Digital LEDs for Status indication setting e Pop up display setting 7 23 7 MAINTENANCE OPERATION lt Display output gt The following is an example of display output when the getrasinfo command is executed without options lt lt getrasinfo result gt gt Date 2012 07 30 17 28 30 Computer Name Hardware Status Fan condition PS fan status Front fan status CPU fan status Temperature condition Internal temperature status Internal temperature value RAID condition Arrayl Status RAID level 2 Drive condition Drive bayl Status Used hours Drive bay2 Status Used hours Memory condition DIMM A status DIMM B status Header 1 HF W6500 Model45 40 Model Normal Normal Normal Optimal Hardware Status section 1 Status of the equipment Healthy 2000 hours Smart Detected 5 hours Normal Error Continues on the next page 7 24 7 MAINTENANCE OPERATION RAS Setting Automatic shutdown setting Fan Temperature Remote shutdown tchdog timer setting Retrigger type Automatic Timeout 60 sec Interval 20 sec Drive failure prediction setting RAS Setting section Function is available Enable RAS software settings Interval 4 hours Drive used hours monitoring setting Function is available Enable Advanced Time limit of drive bayl 20000 hours Time limit
158. he OS starts and the equipment is in operation lt NOTE gt When the RAS software is not installed or during the recovery process the status lamp does not turn green and stays red After the above steps are complete the equipment automatically goes through the startup process until the logon screen appears For information about how to control the power using the LAN see 3 7 Controlling the Power Using the LAN 3 2 3 3 3 OPERATION Shutting Down the Equipment When you shut down the equipment first confirm that no other users are using the equipment and no background programs are running Then follow the procedure below Stop application programs Shut down the OS The specific procedure for stopping an application program differs depending on each application For more information see the manual of each application lt If the OS is Windows 7 Professional gt To shut down the OS click the Start button at the left bottom corner of the screen and click Shut down After the OS is shut down the power is automatically turned off and only the auxiliary power supply is on standby mode In this mode the status lamp STATUS is off and the standby lamp STBY is on lt If the OS is Windows Server 2008 R2 Standard Edition gt To shut down the OS click the Start button on the left bottom corner of the screen point to the arrow next to the Log off button and then click Shut down Then the Shut Do
159. he devices may result 4 10 4 SPECIFICATIONS 4 3 I O Space T O address 0000 OO1F 0020 002D 002E 002F 0030 003D 0040 0043 004E 004F Super I O 0050 0053 System timer 2 0061 NMI controller 0070 0077 RTC controller 0080 DMA amp post code 0081 0091 DMA page register 0092 0093 009F 0290 029F Super I O Device name DMA controller Interrupt controller 1 Super I O configuration Interrupt controller 1 System timer 1 4 SPECIFICATIONS 4 4 List of Interrupts Not used IRQ SATA 2 PCI slot 6 lt NOTE gt The above list is valid when the APIC is enabled default settings The IRQ numbers of PCI slots are valid when the INT A terminal is used The IRQ numbers are fixed and you cannot change the settings shown above Even under APIC capable OS APIC enabled IRQ numbers are assigned only while the corresponding device is active In other cases APIC disabled IRQ numbers are assigned instead see the next page 4 SPECIFICATIONS IRQ assignment when the APIC is disabled Description Reserved 4 5 Serial Port Settings The factory default settings for the serial ports are as follows Do not change those settings If you do the equipment may not work properly Name recognized yo Name recognized by the BIOS TO address IRQ assignment by the OS Serial port A 3F8h IRQ 4 COM1 Standard feature Serial port B 2F8h IRQ 3 COM2 Autom
160. he drive power on used hours exceeds the threshold Enable Displayed Disable Not displayed RAID cc Shows whether a pop up is displayed when D model only abnormal RAID status is detected Enable Displayed Disable Not displayed Memory dd Shows whether a pop up is displayed when frequent memory error correction is detected Enable Displayed Disable Not displayed 7 31 7 MAINTENANCE OPERATION lt Diagnosis gt When this command finishes normally the getrasinfo command returns exit code 0 When this command is terminated with an error one of the following error messages is displayed and exit code 1 is returned Table 7 9 Error Messages of the getrasinfo Command Error message Meaning Usage getrasinfo status setting e File There is an error in the specified options Specify correct options An error occurred in s errorcode x An internal error has occurred s Name of the Windows API function or internal Re execute the command function where the error occurred x Error code from the Windows API or internal function You do not have the privilege to run this command Please You do not have administrator privileges run this command again on Administrator Command Log on to the computer by using an Prompt administrator account and run the command again If User Account Control UAC is enabled start the command prompt with administrator privileges and run the command lt NOTE gt
161. he equipment Follow the procedure in 5 3 2 3 Installing an extension board a Removing the cover of the equipment in reverse to install the cover of the equipment 5 CHECKUP AND MAINTENANCE 3 Removing main memory Follow the procedure described in 2 Installing main memory in reverse to remove main memory 4 After installing or removing main memory Reconfiguring the memory dump file settings When you change the capacity of main memory you must reconfigure the memory dump collection settings When you reconfigure the memory dump collection setting see 7 3 When the Saving Memory Dump Confirmation Message is Displayed for details 5 15 5 CHECKUP AND MAINTENANCE 5 3 4 Installing and removing an HDD e Before you start the work make sure you shut down the OS turn off the main power to the equipment and wait for at least one minute Otherwise an electric shock or failure of the equipment may result e When you install or remove a hard disk make sure you do not cut your fingers on the protrusions NOTICE e Put the hard disk drive HDD on a shock absorbing material such as an anti static cushion even for a temporary task If you put an HDD directly on a hard surface such as a desktop a failure or a shorter life span of the unit or loss of data may result due to possible jarring or shock e Never remove the screws on an HDD while the power to the unit is on Never hot swap hard disk drives If
162. he screw to avoid stripping the head When you tighten a screw drive a screw along the axis of a tapped hole without adding too much torque in order to avoid damaging the thread This equipment is evaluated with the hardware specified in this manual Accordingly use only the specified hardware when upgrading options or replacing components If any other hardware is used for such upgrade or replacement correct operation of the equipment will not be guaranteed Do not use the equipment in the environment full of dust or with corrosive gas because that may cause the equipment to fail Do not give a shock to the equipment when unpacking or carrying the equipment If you do that may cause the equipment to fail Make sure sufficient clearance is provided for air intake and exhaust in front of and behind the equipment Otherwise the temperature inside the equipment may rise and that may cause a failure or short life span of the equipment In addition you need to ensure sufficient clearance for maintenance work S 4 SAFETY INSTRUCTIONS Continued 2 SAFETY WARNINGS IN THIS MANUAL 2 1 Safety Warning Indicated as A WARNING When you connect the plug of the power cord to an outlet make sure you use an outlet with a ground terminal ground pole that is properly grounded In addition you must install and use an earth leakage circuit breaker If you do not take these measures that may result in a fire or an electric
163. heck finishes the output of the command is as follows C gt raidcheck Consistency check is not running C gt 8 43 This page is intentionally left blank APPENDIX HANDLING REPLACEABLE COMPONENTS APPENDIX HANDLING REPLACEABLE COMPONENTS NOTICE Do not use a replaceable component for longer than the recommended replacement cycle If you do a deteriorating or worn out component may cause the equipment to fail As you use a component it gradually deteriorates and becomes subject to wear and tear The following components must be replaced at fixed intervals Replacement of these components is not free of charge The recommended replacement cycle in the following table assumes that the average ambient temperature of the system unit is 25 C or less Note that when the average ambient temperature exceeds 25 C the replacement cycle may be shortened in some cases Recommended replacement cycle HDD 2 years If the equipment is running 24 hours 7 days a week the replacement cycle is two years If the equipment is not running 24 hours 7 days a week th e HDD should be replaced every four years or when the power on hours count exceeds 20000 hours whichever comes first In order to ensure quick recovery of corrupted files routinely back up your files Replaceable component DyDawe ays SSSSSSOSCSCSCSCSCT CC C Y Dust filter 1 year If you do not replace a filter regularly failure or shorter life spa
164. ide the equipment e Failure in one of the mirrored disks D model only Drive access lamp This lamp is lit in green while an HDD or DVD drive is being accessed DRIVE Standby lamp STBY The equipment is in standby mode Only the auxiliary orange power is on operation HDD status lamp HDDI STATUS For drive bay 1 One HDD are working properly HDD2 STATUS One HDD has an error The power of the HDD with an For drive bay 2 error is Off Flashed in Rebuild copy is ongoing Only the lamp of the copy red destination HDD flashes Either one Flashed in Both HDDs have errors red Both Main power switch If you press the switch to the 1 position the power is supplied If you press the switch to the 0 position the power is shut down 2 6 2 PHYSICAL CONFIGURATION Table 2 1 Function of Each Part 2 5 Function Reset switch RESET Use this switch to perform a hardware reset restarting the equipment If you press the switch while the OS is running a memory dump is performed If you press the switch again after the memory dump is performed a hardware reset is carried out AC inlet Used for connecting a power cord Power supply A power supply module with a wide range input voltage 100 to 240 VAC Audio port LINE IN An audio line input Audio port An audio line output LINE OUT Serial port COM1 You can use this connector to connect a device such as a modem that uses 9 pins RS 232C A a
165. ient clearance for maintenance work Carry out the work on a flat surface See 1 2 2 Installation When you tighten or remove a screw use a Phillips screwdriver JIS 2 to avoid stripping the head When you tighten a screw drive the screw along the axis of the tapped hole without adding too much torque in order to avoid damaging the thread 5 19 5 CHECKUP AND MAINTENANCE 2 Installing and removing a DVD drive 1 Follow the instructions in 5 3 4 Installing and removing an HDD 2 Installing and removing an HDD to remove all hard disks 2 Follow the instructions in 5 3 2 3 Installing an extension board a Removing the cover of the equipment to remove the cover of the equipment 3 Open the upper front panel and remove the two screws Figure 5 9 Removing the Screws on the Upper Front Panel 4 Remove the front panel a PEL Som Breer A EREITEA POP tyre t STESI P fe Figure 5 10 Removing the Front Panel 5 20 5 CHECKUP AND MAINTENANCE 5 Disconnect the SATA cable and power cord for the DVD drive from the connectors on the motherboard 6 Disconnect the two SATA cables from the connectors on the backboard For the A model Disconnect one connection cable for the D model the one with a label marked as RAID and one LED cable from the connectors on the backboard For the D model 7 Disconnect the power cord from the backboard 5 7 Backboard
166. ilding RAID1 Then recover the array by following the procedure below When you install and remove an HDD see 5 3 4 Installing and Removing an HDD for the procedure lt NOTICE gt Make sure you mount the backup HDD in drive bay 2 If you mount a backup HDD in the wrong drive bay rebuild may not start automatically 1 Shut down the OS and turn off the main power If HDDs are mounted remove both HDDs 2 Mount a brand new HDD or an appropriately prepared HDD in drive bay 1 3 Follow steps 3 to 8 described in 8 2 2 Building a RAID1 System to execute Initialize Drives If the following message is displayed at step 4 in 8 2 2 Building a RAID1 System choose Accept and press Enter Configuration change has been detected in the system If you reject the configuration change you will not be able to modify current configuration If you accept it will be updated to the current configuration Accept Re ject 4 After execution of Initialize Drives is complete press the power switch for at least four seconds to put the equipment into the standby mode and turn off the main power to the equipment 5 Wait at least one minute after the main power is turned off and then mount a backup HDD in drive bay 2 6 Turn on the power to the equipment The RAID board automatically detects a brand new HDD or another appropriately prepared HDD and starts to rebuild the system When the rebuild starts the HDD1 status lamp fl
167. ine failure but also an unexpected power failure or an operation error may cause data to be lost for good To prevent such loss of data implement scheduled data backup in daily operation Also protect the power source from undesirable interruptions by such means as UPS e This Equipment is evaluated based on the specific HDD models authorized by the Manufacturer Replace only with specific HDD models authorized by the Manufacturer Otherwise the existing data in the HDD may be lost Also always observe the recommended replacement interval for HDDs Section 5 3 Replacement of Consumable Parts e Since each Equipment has its own RAID1 configuration information e g serial number you cannot swap HDDs even between two units of this Equipment If you dare the stored data in the newly installed HDD will be erased with automatic RAID1 rebuilding process due to inconsistency of the RAID1 configuration information If you own multiple units of this Equipment manage use and inventory of HDDs so that they are not inadvertently mixed e As a replacement HDD do not use an HDD previously used in the A model or the D model If you do this equipment may not operate properly or the data on the HDDs may be lost because of configuration information mismatches or other reasons e Use a brand new HDD an unused HDD or an HDD to which Initialize Drives has been applied see 8 2 2 Building RAID1 as a replacement HDD e Do not reverse the m
168. ing settings When you configure the resolution color depth and refresh rate you must choose from the options described in 4 1 Equipment Specification 7 Supported resolutions 3 22 3 OPERATION 5 When you finish configuring the setting items click OK If you change the resolution or refresh rate the following confirmation screen for the configuration change will be displayed Click OK Intel Graphics and Media Control Panel The new settings have been applied Do you want to keep these settings OK Cancel The setting change will be reverted in 5 seconds lt NOTE gt The resolution options may include resolutions larger than the resolutions supported by the connected display If you select a resolution larger than the maximum resolution supported by the display the display will black out When the driver is installed the resolution is automatically set to the maximum resolution supported by the connected display When you change the resolution select a resolution smaller than that 2 Configuring screen settings for two multiple displays This equipment supports multiple display output If you connect two displays the two displays can be used simultaneously Use the Intel Graphics and Media Control Panel to select either Clone Displays or Extended Desktop The following shows how to set up the Clone Displays and Extended Desktop 3 23 3 OPERATION a Clone Displays If you select this mode
169. ions are executed by this equipment The HDD status lamp Red turns on HDD failure The Digital LEDs for Status indication indicate an output message Either one or both See 6 6 1 POST messages and refer to the HF W6500 Model HDDs 45 40 RAS FEATURES MANUAL The alarm lamp Red turns on HDD failure Either drive Data is recorded using the event log See Section 6 4 Event Log The HDD status of the RAID1 system is displayed in the Hardware status window 4 MCALL external contact maintenance personnel call signal is closed See 4 8 2 External control specifications Refer to the HF W6500 Model 45 40 RAS FEATURES MANUAL The following part of this section describes how to recover from each type of failure and how to handle the situation when a problem occurs during recovery work 8 19 8 RAID1 8 4 2 Recovery from a failure in one HDD NOTICE e Never remove an HDD when the HDD status lamp of the HDD is OFF If you do the data stored in the HDD gets corrupted e Wear cotton gloves when replacing an HDD in order to prevent problems caused by static electricity If you do not the data stored on the HDD may get corrupted e Make sure you check the correct procedure before you start the work If you do not follow the correct procedure the data stored on the HDD may be lost e As areplacement HDD do not use an HDD previously used in the A model or the D model If you do this equipment ma
170. ipment cover Maintenance of the machine must be done only by maintenance personnel Maintenance personnel is those who read a User s Manual carefully and understand the contents Page 5 7 Before you install or remove main memory make sure you shut down the OS turn off the main power to the equipment and wait for at least one minute If you install or remove main memory without shutting down the power an electric shock or a fire may result Warning about the power supply unit hazardous voltage Do not remove the power supply unit except when you install or remove main memory and the lithium battery If you do serious personal injury or death may result due to an electric shock Page 5 11 When you remove the power supply unit make sure you disconnect the plug of the power cord from an electrical outlet tightly hold the installation and removal handle on the unit and lift it up Otherwise serious personal injury or death may result due to an electric shock or if you drop the unit Page 5 13 SAFETY INSTRUCTIONS Continued 2 2 Safety Warning Indicated as A CAUTION When you install the equipment on a mounting metal fitting for vertical installation do not use the set screws for the cover to secure the equipment If you use the set screws for the cover the equipment may fall and personal injury may result Page 1 7 When procuring an AC power cord make sure that the cord has proper rating and
171. ipment may restart without being turned off or wake on lan WOL may not function at all See 3 7 2 Turning on the power using the LAN lt Specifications gt Depending on the status of the network Magic Packet frames can be lost In order to avoid this set up the system so that Magic Packet frames can be propagated without loss See 3 7 2 Turning on the power using the LAN Even though a network drive may be configured to be reconnected at logon sometimes the reconnection may fail If this happens log on again or use the net_use command to establish the connection For information about the net use command see the Windows help If the settings of the hub and the network adapter do not match the performance of the network adapter may be compromised or the network adapter may not work properly See 3 8 Setting Up the LAN Interface The electric potential difference between units can generate heat Therefore do not use twisted pair Ethernet cables such as category 5 or STP cables for network connections other than the ones specified in 4 8 1 Connector specifications 1 Motherboard Standard C 5 3 DISPLAY SCREEN lt Specifications gt Before you set up the screen terminate all running application softwares When you change connections to switch between single and multi display configurations turn off the power to the equipment change the connection of display cables t
172. irectly touch the parts inside the equipment with your hand when you install or remove a jumper socket Those parts are hot and if you touch them you may get burned In addition if you touch them they may get damaged and that may result in failure of the equipment Page 5 37 S 9 SAFETY INSTRUCTIONS Continued 2 3 Safety Warning Indicated as NOTICE Before you move the equipment make sure you shut down the OS turn off the main power to the equipment and wait for at least one minute Otherwise failer of hard disk drives HDDs or other devices may result Due to the surge protector supplied with this equipment a surge of electrical current may occur if the power is turned on before the power supply unit has sufficiently cooled off naturally after the power has been turned off Before you turn on the power again wait at least one minute after you have turned off the power Otherwise the surge may affect the fuse free breaker FFB connected to the equipment and also the life span of the equipment itself Page C 1 When you transport or carry the equipment pack it in the dedicated container container and packing materials used when the equipment was delivered If you use other container or packing materials that may damage the equipment Do not use damaged or broken dedicated container when you transport or carry the equipment If you do that may damage the equipment Page C 1 Page 1 3 Page 5 1 If
173. isplayed on the Digital LEDs for Status indication gt RAID array is failure HDD failure in both sides Contact your system administrator or maintenance personnel e When 4C is displayed on the Digital LEDs for Status indication gt RAID status is unknown RAS software cannot get RAID status Contact your system administrator or maintenance personnel e When 4D is displayed on the Digital LEDs for Status indication gt Media error is occurred on RAID Read the description of RAS FEATURES MANUAL 2 8 2 and take action accordingly This code is not displayed in default setting Read the description of RAS FEATURES MANUAL 2 8 2 when you want to display this code lt NOTE gt If one of the status indication LEDs is lit in green a user application is using the LEDs to display characters Contact your system administrator or maintenance personnel 6 8 6 TROUBLESHOOTING 2 The processing speed of the equipment is slow lt Possible cause gt The capacity of the memory or the HDDs is not sufficient lt Action gt 1 Terminate unnecessary applications to increase available memory gt When you want to check the usage of the CPU and memory follow the instructions in 6 5 Checking the System Load by Using Performance Monitor 2 Delete unnecessary files to increase free clearance on the HDDs 3 The equipment does not respond lt Possible cause gt There is an error in hardware or softw
174. l Check the following items i Make sure that the dust filter at the front of the equipment and the exhaust outlet at the rear are not clogged gt If they are clogged clean the dust filter and the air intake and exhaust holes If necessary replace the dust filter ii Make sure that sufficient clearance is provided around the equipment See 1 2 2 Installation gt If not provide sufficient clearance around the equipment iii Make sure that the temperature of the installation environment ambient temperature is less than 40 C gt Remove obstacles to air flow or use air conditioning to keep the ambient temperature less than 40 C e When 31 or 32 is displayed on the Digital LEDs for Status indication gt Failure is predicted for the drive in drive bay 31 indicates the drive bay 1 and 32 indicates the drive bay 2 We recommend you back up the data and replace the drive 6 7 6 TROUBLESHOOTING lt Action gt The following is displayed when the equipment is the D model e When 41 or 42 is displayed on the Digital LEDs for Status indication gt HDD is abnormal 41 indicates the drive bay1 42 indicates the drive bay 2 Read the description of 8 4 2 Recovering from HDD failure in one side and replace an HDD e When 4A is displayed on the Digital LEDs for Status indication gt RAID array configuration is abnormal Read the description of 8 4 3 1 and take action accordingly e When 4B is d
175. lace the failed HDD Select Hotspare drives Selected Drives Bx00 S1t00 WDC WD10EFRX 297GB Bx00 S1t01 WDC WD10EFRX 297GB Note If you cannot select the replacement HDD at this point do the following a Follow step 1 through 4 described in 8 5 2 Recovery Using a Backup HDD b Install the HDD you previously removed in its original location 3 c Turn on the power to the equipment and restart the procedure described in 3 If the rebuild process does not start from step 1 At Step step 6 select the new HDD using the Space key 8 28 8 RAID1 7 Confirm that the selected HDD is displayed in the Selected Drives and then press Enter Selected Drives WDC WDIOEFRX Select Hotspare drives Bx00 S1t00 WDC WD10EFRX 297GB Bx00 S1t01 WDC WD10EFRX 297GB Bx00 S1t00 297GB 8 The following confirmation message is displayed Press Y The List of Arrays is displayed Do you want to submit the changes made Note If the rebuild process has already started the following message is displayed Press the Enter key to go back to the List of Arrays Error occurred while assigning Hotspare drive Bx00 SIt00 To Array 00 System 9 In the List of Arrays select an array you want to check the status of and then press Enter The Array Status is displayed List of Arrays 00 System RAID 1 297GB 8 29 8 RAID1 10 The Array Status shows the current progres
176. le from month to day and from hour to minute Used for moving from a higher menu to a lower menu exiting the setup saving data to the SPI ROM or other purposes 3 Overview of the setup menu The setup menu consists of the following items Main This is the screen displayed when the menu starts You can configure basic system settings such as date and time Advanced You can configure detailed system settings such as interrupt ports and I O address settings Power You can configure the automatic power shutdown at failure detection the operating mode for when the power is turned on and others settings Boot You can configure the priority order of the devices from which an OS is booted Exit You can save modified configuration information to the SPI ROM reset configuration information back to the default settings and make other changes 4 SPECIFICATIONS 4 Details of the setup menu The following tables show the details of the items you can set up in each menu 1 3 T menu System Date Po When you set the system up for the first System Time time be sure to configure these two items DRIVE1 Automatically recognized DRIVE2 Automatically recognized DRIVE3 Automatically recognized OPTION PORT Automatically recognized Boot Options Beep on boot Disabled This setting only turns the beep sound on and off at startup The beep sound for indicating failure is not affected by this setting and is always on
177. lling and Removing an HDD 3 Turn on the power to the equipment Then the RAID board automatically detects that the replacement HDD is mounted and starts the rebuild process Confirm that the HDD status lamp of the replacement HDD is flashing 4 The OS starts while the rebuild process continues The time required for the rebuild process depends on what applications are executed during this period Therefore minimize the number of running applications during the rebuild process The rebuild process takes about 50 minutes in the case of a 320 GB HDD If you do not want to start the OS while the messages for system initialization are displayed during BIOS memory check or while the Digital LEDs for Status indication output CO after the equipment turns on press F2 to launch the BIOS setup menu 5 When the HDD status lamp turns off the rebuild process is complete In the Hardware status window confirm that both HDDs are healthy If the BIOS setup menu is started at step 4 open the upper menu Exit move the cursor to Exit Saving Changes and press Enter A message Save configuration changes and exit now is displayed Press Enter to restart the equipment 6 Double click the hardware status icon on the notification area of the taskbar The Hardware status window appears In the Hardware status window confirm that the RAID status is Optimal 8 25 8 RAID1 Notes 1 If the RAID1 status is displayed as Optimal Media Error
178. lot for external contacts and Slot 2 Slot 5 extended serial port optional Slot 3 Slot 4 A PCI Express x16 connector is used but the internal connection is equivalent to PCI Express x8 Figure 5 1 Types and Locations of Installed Components 5 4 5 CHECKUP AND MAINTENANCE 5 3 2 Installing and removing an extension board Before you install or remove an extension board make sure you shut down the OS turn off the main power to the equipment and wait for at least one minute If you install or remove an extension board without shutting down the power an electric shock or a fire may result Do not directly touch the parts inside the equipment with your hand when you install or remove an extension board Those parts are hot and if you touch them you may get burned In addition if you touch them they may get damaged and that may result in failure of the equipment NOTICE Make sure you disconnect all external cables connected to the equipment before you install or remove an extension board Otherwise failure of the equipment may result 1 Before installing or removing an extension board Before you start the work make sure you shut down the OS turn off the main power to the equipment and wait for at least one minute Allocate sufficient clearance for maintenance work Carry out the work on a flat surface See 1 2 2 Installation Wear cotton gloves when you install or remove an extension board When you
179. luding a back plate Long size 312 00 x 106 68 mm Short size 174 63 x 106 68 mm 5 6 5 CHECKUP AND MAINTENANCE 3 Installing an extension board Do not open the equipment cover Maintenance of the machine must be done only by maintenance personnel Maintenance personnel is those who read a User s Manual carefully and understand the contents When you install the cover of the equipment do not put your fingers inside the cover If you do your fingers may get caught and injured a Removing the cover of the equipment 1 Remove the three screws on the rear of the equipment 2 Slide the cover to the rear of the equipment 3 Slightly pull the sides of the cover apart from the body of the equipment and then lift the cover up and away Note When you install the cover of the equipment follow the above procedure in reverse Figure 5 2 Removing the Cover of the Equipment 5 7 5 CHECKUP AND MAINTENANCE b Removing a slot cover Remove the screw on the slot cover of the slot you want to install the extension board in Then remove the slot cover Figure 5 3 Removing a Slot Cover 5 8 5 CHECKUP AND MAINTENANCE c Installing an extension board Insert the extension board straight down into the extension board connector of the slot you want to use pressing down on both side edges of the extension board Press down on the board at the position right above the connector of the board to insert
180. meets local safety requirements whatever applicable Otherwise an electric shock or machine failure may result Page 1 10 Cautions about the fans rotating objects Only maintenance personnel are allowed to remove a fan Do not remove a fan If you do yourself your hand or objects may be caught by the rotating part of the operating fan and personal injury may result Page 2 1 Do not directly touch the parts inside the equipment with your hand when you install or remove an extension board Those parts are hot and if you touch them you may get burned In addition if you touch them they may get damaged and that may result in failure of the equipment Page 5 5 Page 5 11 Page 5 19 Page 5 30 When you install the cover of the equipment do not put your fingers inside the cover If you do your fingers may get caught and injured Page 5 7 If you bend the tab of the grounding spring at the slot by mistake when you remove an extension board be careful not to cut your fingers when you fix the bend because the tab has a sharp edge Page 5 10 Before you start the work make sure you shut down the OS turn off the main power to the equipment and wait for at least one minute Otherwise an electric shock or failure of the equipment may result Page 5 16 Page 5 19 Page 5 30 S 7 SAFETY INSTRUCTIONS Continued When you install or remove a hard disk make sure you do not cut your fingers on the protru
181. member of the Administrators group You cannot run multiple instances of the logsave command simultaneously If User Account Control UAC is enabled start the command prompt with administrator privileges according to 7 5 1 Starting a command prompt and run the command The log information can also be collected by using a program in the start menu For details refer to HF W6500 Model 45 40 RAS FEATURES MANUAL The size of the file after compression depends on how the equipment is used and how Windows is set up but roughly speaking the size is about 10 MB for the A model and about 35 MB for the D model 7 18 7 MAINTENANCE OPERATION 7 5 2 Memory dump file copy command mdump lt Name gt mdump Copying a memory dump file lt Syntax gt mdump n e file name lt Copy Decompress destination path name gt lt Feature gt The mdump command compresses a memory dump file collected by Microsoft Windows when the equipment stops unexpectedly Then the command copies the compressed memory dump file to a portable medium The dump file which is specified in the Setup and Recovery window displayed by selecting Control Panel gt System and Security gt System gt Advanced system settings and clicking Settings under Startup and Recovery and all the files under the minimum dump directory will be saved The memory dump file is compressed and stored as a file File name memory mcf As an option if you use th
182. message is displayed shut down the OS replace the misplaced HDD with a new HDD and restart the equipment After the equipment restarts the array is automatically rebuilt RAID Information x Multiple arrays were detected The drive which used in the other device might be attached on the drive bay1 Attach a new drive on the drive bay1 After clicking OK button Windows will automatically shutdown 8 27 8 RAID1 2 If the rebuild process does not start If you start a rebuild process using the Adaptec RAID Configuration Utility but the rebuild process does not actually start do the following 1 Follow the instruction in 8 2 1 RAID BIOS Menu to start the Adaptec RAID Configuration Utility 2 After the Adaptec RAID Configuration Utility starts select Array Configuration Utility and press Enter The Main Menu is displayed 3 Select Manage Arrays in the Main Menu and press Enter The List of Arrays is displayed Main Menu Manage Arrays Create Array Initialize Drives Rescan Drives Secure Erase Drives 4 If the rebuild process does not start one minute after the List of Arrays is displayed continue to the following procedure 5 From the List of Arrays select the array you want to recover and press Ctrl S The Select Hotspare drives is displayed List of Arrays 00 System RAID 1 297GB 6 In the Select Hotspare drives select only the HDD that was used to rep
183. n a task to each one of the inputs GENDIO and GENDI1 This is a general purpose input signal A user can assign a task to contact GENDI2 This input can also be used for the remote power on function 2 1 You can use a pulse input for the RMTSHTDN contact and the RMTRESET contact When you use a pulse the contact must be closed for at least 500 ms Note that these two signals should not be closed at the same time 2 Use a pulse input for the RMTPWRON contact Close the contact for at least 100 ms and open it after about 4 seconds or less If you shut down the system with this contact closed the system will start as soon as the system goes into the soft power off mode For information about the location of JP2 pin see 5 5 Enabling the Remote Power On Function 4 29 4 SPECIFICATIONS 3 Recommended EXT cable specifications 1 For connection the following cable is required Model HJ 7805 C1 XX where the XX part shows the length 1 D sub 25 pin female connector M4 solderless terminal Shielded grounding 2 vA 1 The maximum cable length is 30 m 2 To connect a cable shield beside the cable you must provide a shielded grounding bar dedicated for a shielded wire connection 2 When a user makes a cable the user must follow the specifications below ae side connector Cable Connector shape on the user equipment side Align it to the user equipment N Plug case case E
184. n of the equipment may result lt NOTE gt When you replace a component in order to for example repair equipment you may need to replace the component with a functionally compatible one If you repair a component in a manner not recommended by the Manufacturer proper operation of the component is not guaranteed A 1 This page is intentionally left blank
185. n off the main power to the equipment and wait for at least one minute If you do not the HDDs and other devices may fail If you install the equipment in a mounting chassis or rack with casters excessive vibration or shock may be added to the equipment when the equipment is transported or moved and that may cause the equipment to fail In order to avoid failure you need to select or design a chassis or rack that satisfies the installation environment conditions of the equipment and be cautious about the vibration and shock when you move transport or carry the installed device If you wash the dust filter dry it completely before attaching it to the equipment If you use the equipment while its dust filter is not completely dry the equipment may fail When you use a detergent to clean the dust filter make sure you use a neutral detergent If you use other types of detergent the dust filter may lose its function Page 5 1 Make sure you disconnect all external cables connected to the equipment before you install or remove an extension board Otherwise failure of the equipment may result Page 5 5 Always attach a slot cover to each unused slot and attach a connector cover to each unused connector Otherwise failure of the equipment may result Page 5 10 Make sure you disconnect all external cables connected to the equipment before you install or remove main memory Otherwise failure of the equipment may result
186. nt USB ports Do not pull the protective cover with excessive force Doing so might cause the a Front USB ports Reset switch 2 cover to come off 1 2 Press the reset switch by inserting an eject pin If an eject pin is not available use a pin that fits the hole of the reset switch instead 3 D model only Refer to Table 2 1 Figure 2 1 Name of Each Part Front View 2 2 2 PHYSICAL CONFIGURATION 2 Rear view Serial t Dedicated slot for a parallel port ea DOE Audio port Upper LINE IN optional ie er LINE Dedicated extension slot for external contacts a serial port optional Main power switch DVI I port 1 AC inlet 6 ports DVI I port 2 LAN po Extension slots 3 es PCI Express x16 PCI Express x1 PCI BUS slot BUS slot BUS slot DVI D port 2 N Communication speed lamp LAN port 1000BASE T 100BASE TX 10BASE T 1 A video board is a standard feature of the model HJ 65457ESxD x is either J or E The video board has two ports If only one display is connected connect it to the port marked as A 2 Ifa video board is installed you cannot use these ports 3 PCI Express x16 connectors is used but the internal connection is equivalent to PCI Express x8 Figure 2 2 Name of Each Part Rear View 2 3 2 PHYSICAL CONFIGURATION 3 Physical configuration in
187. of the tab Figure 5 16 Removing the DVD Cover 14 Remove the three screws on the DVD drive 15 Remove the DVD drive 16 Remove all the cables connected to the DVD drive Figure 5 17 Removing the DVD Drive 17 When you install a DVD drive follow the above procedure in reverse order 5 24 5 CHECKUP AND MAINTENANCE Note When you attach an HDD frame to the equipment warn it not to put a Flat cable Flat cable Figure 5 18 Attention about HDD frame connection 5 25 5 CHECKUP AND MAINTENANCE 5 3 6 Attaching and removing rack mounting metal fittings option e Rack mounting metal fittings are designed to be used for pulling out the equipment toward the front by hooking your fingers on the handles Do not grip the handles to lift up or carry the equipment If you do the equipment may fall and personal injury may result e Thoroughly check if the rack mounting metal fittings are attached properly If they are not attached properly or the screws are loose the equipment may fall and personal injury may result NOTICE The orientation of a rack mounting metal fitting is fixed if it is to be attached to the equipment Make sure the orientation is correct 1 Before attaching or removing rack mounting metal fittings Before you start the work make sure you shut down the OS turn off the main power to the equipment and wait for at least one minute Allocate sufficient clearance for maintenance work Ca
188. olution color depth and refresh rate can be selected depends on the capabilities of the display connected 1 Right click on the desktop to display a menu From the menu click Graphics Properties to launch the Intel Graphics and Media Control Panel 2 Select Advanced Mode and click OK 3 Select Display gt Multiple Displays 4 Select Extended Desktop for Operating Mode intel p Display Profiles Intel Graphics and Media Control Panel Current Settings Advanced Mode Primary Display Digital Display RDT241WEX Display Second Display Monitor 11742 General Settings Multiple Displays Positioning Color Enhancement Custom Resolutions Monitor TV Settings 3D Options and Support Cancel 3 25 3 OPERATION 5 When you finish configuring the setting items click OK If you change the resolution or refresh rate the following confirmation screen for the configuration change will be displayed Click OK Intel Graphics and Media Control Panel The new settings have been applied Do you want to keep these settings OK Cancel The setting change will be reverted in 5 seconds lt Example of the Screen Using the Extended Desktop gt Display 1 Display 2 lt NOTE gt When you use Extended Desktop and try to display a gadget with an animation on display 2 the window over the gadget cannot be drawn properly Such a gadget must be located on display 1 3 26 3 OPERATION 3 9 2 In
189. omatically turned off After the OS starts when a stopped fan is detected the OS is automatically shut down and then the power is turned off 3 4 3 OPERATION 3 6 _DVD drive NOTICE e f you insert or access a CD or DVD the system load may increase and running applications may be affected Do not insert or access an optical disc during online operation system operation e When you finish accessing a CD or DVD eject the disc from the DVD drive If you leave the disc in the DVD drive failure may result e f you keep the disc tray open failure may result When you do not intend to use the DVD drive keep the disc tray inside the DVD drive e Do not use an unbalanced CD or DVD due to attached labels and so on a disc with cracks scratches or vertical deviation or a disc with a non standard shape If you do an abnormal sound or vibration may be generated and failure of the equipment may result 3 6 1 Inserting a CD or DVD 1 Press the eject button gently to open the disc tray 2 Set the CD or DVD on the disc tray with the label side facing up 3 Push the disc tray to load the disc into the DVD drive Front View When the Disc Tray Is Open Disc tray Eject button Manual emergency eject hole Front View of the DVD Drive Figure 3 1 DVD Drive Front View 3 5 3 OPERATION lt NOTE gt For information about the precautions for the DVD drive see PRECAUTIONS 5 DVDs 3
190. on to the computer using an administrator s account 2 Click Start gt Control Panel gt System and Security 3 Click the System icon Then click Device Manager 4 The Device Manager window appears Click the View menu and select Devices by connection Janageme n Help l Devices by type Devices by connection Resources by type Resources by connection Show hidden devices Customize gt Keyboards gt A Mice and other pointing devices gt E Monitors XP Network adapters _ ia Intel R 82574L Gigabit Network Connection IF Ports COM amp LPT gt Bi Processors WP RAS Device gt i Sound video and game controllers gt gil System devices p Universal Serial Bus controllers Displays devices by connection 3 11 3 OPERATION 5 Click ACPI x86 based PC Then click Microsoft ACPI Compliant System File Action View Help e9 mHE mN om 2 hfw6540 PC 4 he ACPI x86 based PC b lll Microsoft ACPI Compliant System W Composite Bus Enumerator Wil Microsoft System Management BIOS Driver W Microsoft Virtual Drive Enumerator Driver Wi Plug and Play Software Device Enumerator RAS PLD gli Remote Desktop Device Redirector Bus p qi UMBus Root Bus Enumerator 6 Click PCI bus 9 Computer N pre totaal Action View Help e9 tmiGlian 4 za hfw6540 PC a8 ACPI x86 based PC 4 Microsoft ACPI Compliant System qi ACPI Fixed Feature Button BD Intel R C
191. one display is connected follow the procedure below to configure the screen settings 1 Right click on the desktop to display a menu From the menu click Graphics Properties to start Graphics and Media Control Panel View Sort by Refresh Paste Paste shortcut Graphics Properties Graphics Options New Screen resolution Wm Gadgets E Personalize 3 20 3 OPERATION 2 In the Graphics and Media Control Panel window select Advanced Mode and click OK Intel Graphics and Media Control Panel Select one of the following application modes Basic Mode Basic Mode shows only the most commonly used settings Advanced Mode Advanced Mode shows all the settings Wizard Mode Wizard Mode helps you set up your display step by step C Do not show this dialog again 3 21 3 OPERATION 3 In the Graphics and Media Control Panel window select Display gt General Settings 4 Configure the screen setting items displayed on the right side of the window Intel Graphics and Media Control Panel Display Profiles Current Settings A Options v Display Monitor L1742 Advanced Mode Resolution 1280 x 1024 Color Depth 32 Bit General Settings Multiple Dispi ultiple Displays Refresh Rate 75 Hz Color Enhancement Custom Resolutions Rotation Monitor TV Settings 3D Options and Support Cancel lt NOTE gt Do not change the Rotation and Scal
192. onfigurations Use stretched mode Use clone mode gt Use independent mode aig Favorites z Mode management Hentity displays and outputs PNote To change your multi display setup or to add a feature display right click your displays and outputs or drag them to the work area m Use this page to configure the multiple outputs of your Matrox products Select a configuration Multi Display Setup im 1 Independent single Using output 1 To automatically configure your multi display desktop choose the multi display setup you want to use Ook O Cancel 3 35 3 OPERATION 5 In the Multi Display Setup window click OK 6 The following confirmation window for the configuration change is displayed Click Yes The following window appears only when you switch from a single display setting to a multiple display setting Display Settings Display 1 Display 2 lt NOTICE gt If Independent mode is used in Windows Server 2008 R2 you cannot play back a video on display 2 You must use display 1 to play back a video 3 36 4 SPECIFICATIONS CHAPTER 4 SPECIFICATIONS 4 1 Equipment Specifications 1 Common specifications Specifications See 2 Individual specifications See 2 Individual specifications 2 GB 4 GBA GB CT Display resolution and color depth Built in file DVD RAM drive CD ROM DVD RAM 2 DVD
193. ons gt When you transport or carry the equipment pack it in a dedicated container the container or packing materials used when the equipment was delivered When you transport or carry the equipment in a chassis protect the equipment so that any vibration and shock the equipment is subjected to is within the specifications provided Keep a dedicated container the container or packing materials used when the equipment was delivered You can then use them later when the equipment is transported or carried 2 INTERFACE CABLES lt Precautions gt Do not pull on a cable with excessive force In order to meet the EMC standards use shielded cables for the interface cables display interface cable keyboard interface cable and mouse interface cable connected to the equipment lt Required actions gt Route the cables in a neat and orderly manner alongside the device so that those cables do not catch on hands or feet If the power cord is disconnected during operation of the equipment and the power is lost crucial data stored on the hard disk may be lost C 1 3 CONNECTOR lt Precautions gt In order to connect a connector properly you need to insert it with the proper orientation and at the proper angle If a connector is not inserted properly the connection may fail or malfunction Make sure there are no loose I O cable connectors on the equipment Connector covers have been installed for internal connectors
194. ore TM i7 CPU E610 2 53GHz E Intel R CoreTM i7 CPU E610 2 53GHz Bi Intel R Core TM i7 CPU E610 2 53GHz Bi Intel R Core TM i7 CPU E610 2 53GHz b iii PCI bus gt gli PCI bus Wl Composite Bus Enumerator Wl Microsoft System Management BIOS Driver W Microsoft Virtual Drive Enumerator Driver Wi Plug and Play Software Device Enumerator RAS PLD W Remote Desktop Device Redirector Bus gt p il UMBus Root Bus Enumerator 3 12 3 OPERATION 7 See the following and double click the network adapter you want to configure When you configure the built in LAN Click Intel R 5 Series 3400 Series Chipset Family PCI Express Root Port 1 3B42 Then double click the network adapter under it in the example in the figure below Intel R 82574L Gigabit Network Connection 2 When you configure the LAN adapter mounted in slot 3 Click Intel R 5 Series 3400 Series Chipset Family PCI Express Root Port 2 3B44 Then double click the network adapter under it in the example in the figure below Intel R 82574L Gigabit Network Connection When you configure the LAN adapter mounted in slot 4 Click Intel R 5 Series 3400 Series Chipset Family PCI Express Root Port 3 3B46 Then double click the network adapter under it in the example in the figure below Intel R Ethernet Server Adapter 1340 T2 or Intel R Ethernet Server Adapter 1340 T2 2 e e File Action View Help e 2ml H mlS 4 ia hfw6540 PC 4 9 A
195. ough free space to hold a paging file of more than 2 MB 2 The boot volume is a volume that contains Windows files and Windows support files 7 5 7 MAINTENANCE OPERATION lt NOTE gt The factory default is Complete memory dump but if you change the setting you cannot restore the setting back to Complete memory dump by using System in Control Panel For information about how to select Complete memory dump see 7 3 5 Configuring settings related to a memory dump 2 Specifying a memory dump file If you use System in Control Panel you can make settings for not only the memory dump file but also virtual memory and automatic restart after a memory dump is collected For information about how to make those settings see 7 3 5 Configuring settings related to a memory dump lt Examples of blue screens gt The following shows examples of screens displayed after an incident occurs that triggers a memory dump or after the reset switch is pressed Forced recovery from OS hang and Hardware NMI share the same STOP error code but if you look at the detailed information displayed under the STOP error code you can determine what caused the memory dump to be collected a Forced recovery from OS hang Hardware malfunction STOP 0x00000080 0x00000060 0x00008806 0x00000000 0x00000000 Detailed Information 0x9201 IOCHK Error Beginning dump of physical memory
196. ounting locations of two HDDs If you do rebuild may not start automatically when a replacement HDD is mounted to recover from a failure in one HDD e Maintenance of a RAID1 system requires a high level of expertise Should any mistakes be made during the work the data stored on the HDDs may be lost 8 1 8 RAID1 RAID Redundant Array of Indepensive Disks Level 1 is a technology generally referred to as Disk mirroring Two HDDs are combined and managed as one RAID1 system array In a RAID system the same data is written to the two HDDs When reading data both HDDs are accessed Should one HDD fail you can read correct data from the other HDD RAID1 uses two HDDs but the capacity available is only equal to the capacity of one HDD This equipment shows the status of HDDs used for RAID1 graphically using the RAS software For information about how to use the RAS software refer to Section 2 8 in the HF W6500 Model 45 40 RAS FEATURE MANUAL Manual Number WIN 63 0088 Note that screenshots used in this chapter are shown only as examples The model name capacity and other information about an HDD shown here may be different than those shown in an actual working system lt NOTICE gt If you replace an HDD after the Adaptec RAID Configuration Utility see 8 2 1 RAID BIOS Menu starts the new HDD is displayed as Ex00 Phy255 in the Select Hotspare drives item Nevertheless rebuild will not be affected by this error
197. ouse Keyboard interface cable 3 Keyboard 1 For information about the naming of the user input module and how to operate and adjust the equipment refer to the user s manual that comes with the device 2 For information about the length of each connection cable see 4 8 3 External interface cable length specifications 3 When you connect a connector pay attention to the orientation of the connector For a USB mouse and USB keyboard you can use both front USB ports and rear USB ports 4 If a video board is installed you cannot use these ports 5 The video board has two ports If only one display is connected connect it to the port marked as A 6 A video board is a standard feature of the model HJ 65457ESxD x is either J or E Figure 1 7 Hardware Connection 1 GETTING STARTED 1 2 4 Power cord When procuring an AC power cord make sure that the cord has proper rating and meets local safety requirements whatever applicable Otherwise an electric shock or machine failure may result The Equipment ships with no AC input power cord It is the customer s responsibility to procure one that has proper rating and meets local safety requirements whatever applicable Common power cords are shown in Table 1 2 ANSI American National Standards Institute NEMA National Electrical Manufacture s Association IEC International Electrotechnical Commission CEE International Commission on R
198. p 5 When you finish the configuration click OK 3 30 3 OPERATION 2 Configuring screen settings for two multiple displays This equipment supports multiple display output If you connect two displays two displays can be used simultaneously Use the Matrox PowerDesk to select either Clone mode Stretched mode or Independent mode The following shows how to set up the Clone mode Stretched mode or Independent mode a Clone mode If you select this mode both displays show the same screen and have the same resolution color depth and refresh rate Before connecting displays check the capabilities of the displays maximum resolutions highest refresh rates and so on 1 Follow steps 1 and 2 in 1 Configuring screen settings for a single display to open the Multi Display Setup window 2 Click Basic configurations 3 Click Use clone mode M Matrox PowerDesk Main display Display 1 Windows display Output Output settings for Display 1 ji tation None Matrox output in clone mode Bo J Resolution 1680 x 1050 Color palette 32 bit color Refresh rate 60 Hz DMT Apply settings to all outputs I I Use stretched mode I Use clone mode l Use independent mode Mode management entity displays and outputs Unused outputs Note To change your multi display setup or to add a feature display right click
199. p has been detected Automatically shutdown if remote shutdown is requested 7 Automatically shutdown if remote shutdown is requested Watchdog timer setting Watchdog timer setting Not used Not used Retriggered by application program Retriggered by application program Automatic retrigger Timeout 60 sec Automatic retrigger Timeout 60 sec Retriager interval 20 sec Retrigger interval 20 sec Drive failure prediction setting SMART Drive failure prediction setting SMART 7 Function is available Function is available Watching interval 4 hour s Drive usage monitoring setting Drive usage monitoring setting 7 Function is available 7 Function is available Digital LED setting Digital LED setting V Show Hardware status 7 Show Hardware status Popup notification setting Popup notification setting Function is available Advanced T Function is available Advanced Other than D model D model lt Status check gt 5 Hardware status window This window displays the hardware status of this equipment by using a graphical interface There is always an icon in the notification area of the taskbar to display the hardware status Hardware status is normal This icon is not shown in the notification area of the taskbar by default but if you click the arrow at the side of the notification area the icon will appear Furthermore if you click Customize you can set this icon to be displayed in the noti
200. p them in a safe place for later use When you install the equipment on the mounting metal fitting for vertical installation do not use set screws for the cover to secure the equipment If you use the set screws for the cover the equipment may fall and personal injury may result 4 Installing rubber feet and cover screws Align the rubber feet with the holes on the bottom of the equipment and push down the cap at the center of each rubber foot 5 29 5 CHECKUP AND MAINTENANCE 5 3 8 Mounting and removing an optional general purpose 3 5 in ba e Before you start the work make sure you shut down the OS turn off the main power to the equipment and wait for at least one minute Otherwise an electric shock or failure of the equipment may result e Do not directly touch the parts inside the equipment with your hand when you install or remove an extension board Those parts are hot and if you touch them you may get burned In addition if you touch them they may get damaged and that may result in failure of the equipment NOTICE e Never remove screws while the main power to the equipment is on Never hot swap a device If you do either of these failure of the built in equipment may result 1 Before installing or removing a general purpose 3 5 in bay device Before you start the work make sure you shut down the OS turn off the main power to the equipment and wait for at least one minute Allocate sufficient clear
201. peration and the screen may black out when lightning strikes nearby or the AC power supply is not stable When this situation happens turn off the power to the equipment and then turn it back on 5 INSTALLATION ENVIRONMENT lt Precautions gt When you install a commercially available device in a general purpose 3 5 in bay or extension slot the specifications for the required environment for both the commercially available device and this equipment must be met See 1 2 1 Environment When you install a device in a general purpose 3 5 in bay or extension slot make sure the power consumption does not exceed the maximum current rating See 4 1 11 Maximum current specifications In order to use this equipment without failure for a long period of time you must use it with proper care and in the proper environment Do not use the equipment in the locations described below If you do the life span of the equipment may be reduced and failure of the equipment may result e In a place subject to exposure to direct sunlight e In a place subject to rapid temperature or humidity change Too close to an air conditioner e Ina place close to device that generates electrical noise Too close to electric motors and generators e In a place close to device that generates a strong magnetic field Too close to magnets or the like e In an environment full of dust e In a place subject to vibration e In an environment with corrosive
202. pment may have failed Ask for a send back repair or contact maintenance personnel depending on the type of maintenance contract you have 2 From after an HDD is mounted in the equipment until the rebuild process is complete the drive bay status in the Hardware status window is as follows Note that OFFLINE may not be displayed even immediately after an HDD is mounted eee status Hardware status Fan condition Fan condition Fan is working normally Temperature condition a temperature is normal Drive RAID status Degrade Drive bay2 OFFLINE w anon P OFFLINE Drive bay Healthy Used hours is 19100 hours HP OFFLINE Refresh Immediately after an HDD is mounted 8 23 Fan is working normally Temperature condition 4 Present temperature is normal Drive RAID status Degrade Rebuild 95 Drive bay2 EB REBUILD i OFFLINE Drive bay1 Healthy Used hours is 19100 hours A OFFLINE Coc Refresh During the rebuild process 8 RAID1 7 When the rebuild process is complete the status lamp of the HDD is turned off and the RAID1 system is recovered In the Hardware status window click Refresh and confirm that the HDD status of the drive bay where you replaced the HDD is displayed as Healthy Hardware status window Normal case Hardware status om Fan condition exe Fan is working normally Temperature condition pt Present t
203. port HJ 7806 11 optional Note Serial port only External control I O port HJ 7805 21 HJ 7805 22 optional Note Serial port and RAS external control I O port e Serial port male connector inch screws ai ee e External control I O port male connector inch screws 1 13 O0000O0O0000000 O000000 00000 RMTPWRON 2 GENDIO_1 GENDI2_2 GENDI_1 GENDI_2 4 24 4 SPECIFICATIONS 3 Parallel port female connector inch screws HJ 7806 41 optional 1 1 OOOOOOO0O00000 OOOOOOOO000Q 3 25 14 PSTROBE 14 PAUTOFD PFAULT 16 PRINT PSLCTIN 1 2 3 4 5 7 PBUSY 10 11 Signal names with an asterisk denote negative logic signals 4 Video board DVI I 29 pins X 2 inch screws HJ 7809 81 Signal name Signal name 1 TM 9 TXM TXIP SGND NC TX3M NC TX5M NC TX3P NC TX5P 6 DDCCLK2 14 P5DFP DDCDAT2 PGND 8 v Syne 16 NC SENSE cl R Ce Get ee a c4 HsSync cs RGB GND Cl C2 C3 C4 C5 4 25 4 SPECIFICATIONS 5 Signal and power harness specifications The general purpose 3 5 in bay harness set HJ 7969 63 consists of the following parts Specification 1 SATA harness signal and power Combination of SATA signal and power cables SATA harness signal SATA signal 3 Provides 5 V and 12 V 4 pin peripheral connector Exterior view 1 SATA harness signal and power Connected to a general purpo
204. promised In addition use a cable that supports USB2 0 Otherwise a communication error may result For information about the cable specifications ask the manufacturer of the cable For information about the cable length see 4 8 3 External interface cable length specifications lt Required actions gt When using a USB port check the orientation of the USB connector and then insert the connector slowly in order not to damage the USB port When a USB device is inserted removed or accessed the system load may be increased If you need to use a USB device during online operation system operation you must confirm that using the device does not affect the currently running application softwares before using the device After you clean a USB keyboard check the connection between the equipment and the connector of the keyboard A loose connection may cause the keyboard to be recognized incorrectly or prevent the system from starting normally lt Specifications gt It is not guaranteed that all USB devices can be connected Some USB devices do not conform to the USB specifications If you turn off the main power while a non compliant USB device is connected the equipment may not start properly and the clock setting may be corrupted When you select a USB device make sure you test its operation thoroughly EXTENSION BOARDS lt Required actions gt If an extension board PCI Express PCI board is supplied by
205. r initialization using Space and press Enter When the HDD is selected the selected HDD is displayed in Selected Drives Select drives for initialization Bx00 S1t00 WDC WD10EFRX 297GB Selected Drives Bx00 SI1t0O0 WDC WDIOEFRX 297GB 9 A message is displayed to confirm whether to continue because all data will be deleted Press Y Warning Initialization will erase all Array information from the selected drives Any Array using any of these drives as members will be affected Continue Yes No 10 When execution of Initialize Drives is complete the following confirmation message is displayed Press Ese to go back to Main Menu Initializing drives Done If execution of Initialize Drives fails the following confirmation message is displayed Press Esc to go back to Main Menu and restart the procedure from step 5 Initializing drives FAILED 1 of 1 8 33 8 RAID1 11 Turn off the main power to the equipment and remove the HDD 12 Install the normal HDD removed at step 1 back into the original drive bay Check the recorded drive bay number and make sure that the mount location is correct Now the offline HDD can be used as a new HDD again 8 34 8 RAID1 8 5 Preventive Maintenance 8 5 1 Creating a Backup HDD NOTICE e Wear cotton gloves when replacing an HDD in order to prevent failure caused by static electricity If you do not the data stored on the HDD may
206. r may be turned on unexpectedly As a side note while the OS or BIOS is running after power on the RMTPWRON function is disabled and the contact can be used as a GENDI2 input 4 27 4 SPECIFICATIONS 2 List of external contact I O signals 1 2 Connection Comnectiondiagram HJ 7805 21 HJ 7805 22 Signal name CPU side P User side Meaning B contact A contact specifications specifications 40 VDC 0 ea Activated when the OS is When the power is When the power is shut down standby or the off off main power is off or when Contact closed Contact open power is not supplied to the B contact A contact equipment When the power is When the power is off off Contact closed Contact open Activated when the OS When the power is When the power is application device driver or off off the like cannot run properly Contact closed Contact open due to an abnormally high B contact A contact system load or has crashed When the CPU is When the CPU is stopped stopped Contact closed Contact open This is a maintenance request When the power is When the power is signal This contact is off off activated when the temperature the fan status or one side of mirrored disks D model only is When maintenance When maintenance Contact open Contact open A contact A contact abnormal is requested is requested Contact closed Contact closed These are general purpose When the power is When the power is contact output sign
207. r of the computer system is turned on If any failure is found the POST code corresponding to the location of the failure is displayed on the Digital LEDs for Status indication situated on the front of the equipment When a POST code is displayed the BIOS status lamp orange in the status indication LEDs is lit The following table shows the POST codes indicated when the system stops during startup and the respective actions for resolving them Table 6 4 POST Codes and Stop Factor Action 1 2 Stop factor Action ee Stop factor Action There may be a problem with the main memory or CPU Check if the main memory is mounted There may be a problem with the main properly memory There may be a problem with the keyboard Check if the main memory is mounted or mouse properly Check if the cables are connected correctly and the keyboard and mouse work properly 6 28 6 TROUBLESHOOTING Table 6 4 POST Codes and Stop Factor Action 2 2 POSE Stop factor Action Poan Stop factor Action code code 33 3E F8 45 DO The video function is not working properly When a video board is mounted on an extension slot make sure the board is mounted properly There may be a problem with an extension board Remove the extension board from the slot and mount the board on another slot Then check 1f the extension board works There may be a problem with the keyboard mouse or a serial device Check if the cables are connected co
208. r or DVI A cable you can output an analog VGA signal The conversion connector or DVI A cable must be provided by users 2 It has been confirmed that all refresh rate settings indicated in the table actually work in the test environment provided by Hitachi It should be noted that supported resolutions and refresh rates are different depending on the display Consequently some settings may not be used for a specific display 4 SPECIFICATIONS 8 Main memory specifications Only the following combinations can be used for the configuration of the main memory of this equipment Toal capacity Coe SCOidYCtsi 9 Optional LAN adapter specifications HJ 7617 55 Item Specifications Specifications O 1000BASE T 100BASE TX 10BASE T by auto negotiation x 2 RJ45 Wake on LAN not supported About 100g 10 Optional LAN adapter specifications HJ 7617 61 Specification Interface 1000BASE T 100BASE TX 10BASE T by auto negotiation x 1 RJ45 Wake on LAN not supported Installed slot PCI Express x1 130 x 67 5 mm board only protrusions excluded About 50g 4 8 4 SPECIFICATIONS 11 Maximum current specifications USB port Extension board general purpose 3 5 in bay The following table shows the maximum total current consumption for the USB ports extension slots PCI Express PCI and general purpose 3 5 in bay Maximum total current consumption for USB port extension board total 7 slots
209. r remove an HDD only if necessary for example when you need to replace an HDD due to failure If you do it frequently failure of the equipment may result Fully insert and secure the HDD Loose contact and missing screws may result in failure Do not give a shock to an installing HDD and the already mounted hard disks during installation If you give a shock to an HDD failure of the drive may result Page 5 16 When you mount an HDD frame make sure you do not insert the internal cables into the wrong connectors on the HDD backboard If you do the equipment may not start properly The DVD cover is prone to bending or warping Make sure you do not apply too much force to the cover Make sure you do not apply too much force to the connector of the DVD drive If you do so failure of the DVD drive may result Make sure you do not apply too much force the top of the DVD drive If you do so failure of the DVD drive may result Page 5 19 SAFETY INSTRUCTIONS Continued The orientation of a rack mounting metal fitting is fixed if it is to be attached to the equipment Make sure the orientation is correct Page 5 26 Never remove screws while the main power to the equipment is on Never hot swap a device If you do either of these failure of the built in equipment may result Page 5 30 This equipment is equipped with the RAID1 feature making it more reliable compared to a system with a conventional
210. r the device driver for the USB device has not been installed lt Action gt 1 Disconnect the cable for the USB device and securely reconnect it to ensure a stable connection 2 Replace the cable for the USB device with another cable 3 If the USB device requires installing a device driver install the device driver according to the manual of the USB device and restart the equipment 4 If the USB device requires an external power supply make sure that the plug of the power cord of the USB device is connected to the outlet 5 If the USB device uses USB bus power make sure that the current consumption of the USB device does not exceed the specified maximum current for the USB port of the equipment See 4 1 11 Maximum current specifications If the USB device can accept an external power supply connect the device to an external power supply 6 If the above steps 1 through 5 do not resolve the symptom a failure of the USB device may be the cause Take action according to the manual of the USB device 6 15 6 TROUBLESHOOTING 15 No sound is generated or the sound is extremely faint lt Possible cause gt There is an error in the settings of the equipment and the speakers there is a problem with the cable connection or the speakers have failed lt Action gt 1 Adjust the volume of the equipment to an appropriate level See lt Setting a volume gt 2 When you use speakers check the following
211. re used in the array Initialize Drives Select drives for You can select HDDs and initialize them Initialization Rescan Drives J Not supported by this equipment Do not use these items Secure Erase Select drives for Drives secure erase Manage JBOD List of JBOD Create JBOD Select drives to create JBOD 8 5 8 RAID1 SerialSelect Utility Controller Configuration Menu Item Value to be Description set Controller Drives Write Cache Enable Enables the write cache of the HDDs All Configuration Enabled Enables a boot from the array Enabled Rebuilds the array automatically when an HDD is replaced Enabled You can configure whether to perform a Consistency Check in the background Disabled Not supported by this equipment Do not use this item Enabled You can configure whether to enable Native Command Queuing NCQ Runtime BIOS Automatic Failover Array Background Consistency Check Array based BBS Support SATA Native Command Queuing Physical Drives Display Disabled You can configure whether to display the HDD model numbers during RAID BIOS initialization DVD CD ROM Boot Support Disabled You can configure whether to enable a boot from a DVD during POST Removable Media Devices Disabled You can configure whether to enable a boot Boot Support from removable media devices such as the DVD drive Alarm Control Disabled Not supported by this equipment Do not use this item D
212. rest of the agreement Terms and Conditions Any interpretation of the contents rights and obligations of the contents of this notice and or the Matrox Web site shall be interpreted in accordance with the laws of Quebec WARNING The software feature you are about to enable Mode Management may cause system and or display damage and void warranties Mode Management allows you to program specific resolutions and timings for the output of the graphics device in your computer system You should use this software feature only if you are knowledgeable of detailed display timings resolutions and specifications of your hardware and you should strictly adhere to these before making any adjustments using Mode Management Using this software feature could damage or destroy the monitor s being used Depending on the manufacturer of your monitor s existing warranties may be voided and the manufacturer may not provide any further support Matrox does not provide customer service support for this software feature and Matrox does not imply express or provide any warranty or guarantee on or for this software feature The user assumes all responsibility in connection with the use of this software feature and agrees not to hold Matrox responsible for any results of its use Disclaimer of Warranties All materials information and software products included in or made available through this software are provided as is and as available
213. rn on the main power The standby lamp STBY will be lit 2 Send a Magic Packet frame to the built in LAN adapter in the equipment When the built in LAN adapter receives a Magic Packet frame the power for the equipment is turned on You must turn on the standby lamp STBY in order to start the equipment through the LAN using WOL If you start the equipment and you want to continue to use WOL at the next startup go through the shutdown process when you turn off the power The built in LAN adapter in the equipment is compliant with WfM 2 0 1 to support the Magic Packet technology Because of this the power for the equipment can be turned on when a special data packet called a Magic Packet frame 2 is received at the built in LAN adapter A program for transmitting a Magic Packet frame does not come with the equipment Use a commercially available program for to transmit the Magic Packet frame 1 Wired for Management WfM is a guideline regarding the hardware specifications proposed by Intel Corporation for managing PCs on a network 2 The Magic Packet technology has been proposed by AMD Japan Ltd and can be starting a PC on a network from a remote device lt NOTE gt When you send a Magic Packet frame to the equipment make sure you send it to the built in LAN adapter in the equipment For information about the location of the connector see 2 1 Display and User Input Sections
214. rom the outlet before opening the cover Hazardous voltage S 18 SAFETY INSTRUCTIONS Continued r e i Hazardous voltage Hazardous weight EREE Can cause death This handle is for MBI kSEC Ett or severe injury this power supply only EBROBNMHVET Do not open this Do not lift up the computer unit with COBERMITGUT lt H this handle Eby ah Beis CORFISERKES A ts COMF CRBS AE HOEFIPEWCCESL CLASS 3B VISIBLE AND INVISIBLE LASER RADIATION WHEN OPEN AND INTERLOCKS DEFEATED AVOID EXPOSURE TO THE BEAM PRECAUTIONS WHEN YOU USE THE LASER The DVD drive uses a laser Do not look into the laser beam whether directly or indirectly because that may cause a visual impairment SAFETY INSTRUCTIONS Continued Al NOTICE E54 FOPRFIRERS E VRTAT RRI Y EFOT WRA E ITE E54 FORBERHLT LESU X M E io S Eg e OLE arn eS ee a Drive saa by a wrong procedure corrupts the system data See User s Manual 5 A DISPOSING THE EQUIPMENT This Equipment contains materials potentially harmful to environment if improperly abandoned When you dispose of this Equipment observe local laws and regulations whatever applicable EU BATTERY DIRECTIVE 2006 66 EC EU This symbol mark is valid in countries inside the European Union This symbol mark is specified in Article 20 Information for end users and Annex II of the EU directive 2006 66 EC This equipment is equipped with a lithium b
215. rrectly and the connected devices work properly There may be a problem with a USB device Check if USB devices are connected correctly and the connected devices work properly The CPU may not be working properly 22 27 38 40 54 There may be a problem with the boot device Check if the HDDs and the DVD drive are mounted properly If they are mounted properly the boot device may not be working properly There may be a problem with a storage medium HDD USB memory or the like Check if they are installed properly If they are mounted properly the storage medium may be out of order Rotation of the power supply fan is abnormal Read the description of fan failure in 6 2 2 1 and take action accordingly Rotation of the front fan is abnormal Read the description of fan failure in 6 2 2 1 and take action accordingly Rotation of the CPU fan is abnormal Read the description of fan failure in 6 2 2 1 and take action accordingly A backup drive HDD is mounted Shut down the power and remove the backup drive 6 29 6 TROUBLESHOOTING 6 6 2 Displaying a hardware status code A hardware status code is displayed when an error occurs in the hardware during system operation When the hardware status code is displayed the RAS status lamp red in the status indication LEDs is lit Table 6 5 Hardware Status Code and Cause Action Status code Cause Action Rotation of the power suppl
216. rry out the work on a flat surface See 1 2 2 Installation conditions When you tighten or remove a screw use a Phillips screwdriver JIS 2 to avoid stripping the head When you tighten a screw drive the screw along the axis of the tapped hole without adding too much torque in order to avoid damaging the thread lt NOTE gt For information about the precautions for rack mounting metal fittings see PRECAUTIONS 8 RACK MOUNTING METAL FITTINGS 5 26 5 CHECKUP AND MAINTENANCE 2 Attaching rack mounting metal fittings 1 Follow the instructions in 5 3 2 3 Installing an extension board a Removing the cover of the equipment to remove the cover of the equipment 2 If the rack mounting metal fittings came with the equipment use the screws that also came with the equipment to attach the rack mounting metal fittings 3 Follow the procedure used for removing the cover of the equipment in step 1 in reverse to install the cover Rack mounting metal fittings Lor R is indicated on the external side of a rack mounting metal fitting As seen from the front of the equipment attach the one with L on the left side of the equipment and the one with R on the right Figure 5 19 Attaching Rack Mounting Metal Fittings 3 Removing rack mounting metal fittings Follow the procedure for attaching rack mounting metal fittings in reverse to remove them 5 27 5 CHECKUP AND MAINTENA
217. rts while the rebuild process is continuing The time required for the rebuild process depends on what applications are executed during this period Therefore minimize the number of running applications during the rebuild process If you do not want to start the OS while the messages for system initialization are displayed during the BIOS memory check or while the Digital LEDs for Status indication output CO after the equipment turns on press F2 to launch the BIOS setup menu The rebuild process takes about 50 minutes in the case of a 320 GB HDD 8 35 8 RAID1 5 When the HDD status lamp turns off the rebuild process is complete Also in the Hardware status window confirm that both HDDs are healthy If the BIOS setup menu is started at step 4 open the upper menu Exit move the cursor to Exit Saving Changes and press Enter A message Save configuration changes and exit now is displayed Press Enter to restart the equipment 8 36 8 RAID1 8 5 2 Recovery Using a Backup HDD NOTICE e Wear cotton gloves when replacing an HDD in order to prevent failure caused by static electricity If you do not the data stored on the HDD may get corrupted e Make sure you check the correct procedure before you start the work If you do not follow the correct procedure the data stored on the HDD may be lost Prepare a backup HDD as well as a brand new HDD or HDD to which Initialize Drives has been applied see 8 2 2 Bu
218. rupt moderation CPU utilization increases at higher data rates because the system must handle a larger number of a Receive Buffers This sets the number of Receive Buffers used by the driver when copying data to protocol memory Des Frances Cyt Performance Op Settings Adaptive Inter Frame Spacing Flow Control t Moderation Rate Transmit Buffers gt Receive Buffers Sets the number of Receive Buffers used by the adapter when copying data to memory Increasing this value can enhance receive performance but also consumes system memory You might choose to increase the number of Receive Buffers if traffic If receive performance is not an issue use the default setting me you notice a significant decrease in the performance of received a Coo e Transmit Buffers This sets the number of Transmit Buffers data segments used by the adapter when recording transmission packets in system memory eee Performance Opti Settings Value Adaptive Inter Frame Spacing 512 Flow Control Interrupt Moderation Rate Receive Buffers Transmit Buffers UseDefaut Transmit Buffers Sets the number of Transmit Buffers used by the adapter when copying data to memory Increasing this value can enhance transmission performance but also consumes system memory You might choose to increase the number of Transmit Buffers if you notice a signifi
219. rver 2008 R2 File Action View Help aH Event Viewer Local Custom Views E Windows Logs Level Date and Time Source esan m 2 Application Information 12 8 2012 4 01 47 PM Service amp Open Saved Log Security Q Information 12 8 2012 3 59 18 PM Service W Create Custom View Setup nformation 12 8 2012 3 58 44 PM Service i System nformation 12 8 2012 3 58 41 PM Service Forwarded Events Information 12 8 2012 3 58 41 PM Service Applications and Services Lo j Information 12 8 2012 3 58 40 PM Service F Filter Current Log 54 Subscriptions nformation 12 8 2012 3 57 44 PM Service E Properties Information 12 8 2012 3 57 41 PM Service Information 12 8 2012 3 57 24 PM Service Information 12 8 2012 3 57 18 PM Service Q Information 12 8 2012 3 57 18 PM UserPnp Attach a Task To this Log Q information 12 8 2012 3 57 18 PM UserPnp Q Information 12 8 2012 3 57 15 PM Group information 12 8 2012 3 57 14 PM Winlog Import Custom View Clear Log Find Save All Events As View IG Refresh H Help Event 7001 Winlogon E Event Properties User Logon Notification for Customer Experience Improvement Program T Attach Task To This Event Copy fed Save Selected Events G Refresh Log Name System H Help Source Winlogon Logged 12 8 2012 3 57 14 PM Event ID 7001 Task Category 1101 Level Information Keywords User SYS
220. ry holder as shown in the figure below 2 Remove the lithium battery from the BAT connector on the motherboard lt NOTE gt When you remove a lithium battery make sure you release the lock of the BAT connector and remove the battery at the right orientation and right angle Figure 5 27 Removing the Lithium Battery 3 Mounting the lithium battery Follow the procedure described in 2 Removing the lithium battery in reverse to mount a new lithium battery lt NOTE gt When you connect a cable make sure the orientation of the cable is correct and insert the connector without applying too much force on the connectors Save the connector cover in a safe place for later use 5 36 5 CHECKUP AND MAINTENANCE 5 5 Enabling the Remote Power On Function e Before you start the work make sure you shut down the OS turn off the main power to the equipment and wait for at least one minute Otherwise an electric shock or failure of the equipment may result e Do not directly touch the parts inside the equipment with your hand when you install or remove a jumper socket Those parts are hot and if you touch them you may get burned In addition if you touch them they may get damaged and that may result in failure of the equipment When you use the remote power on function of the optional RAS external contact port HJ 7805 21 or HJ 7805 22 remove the jumper socket attach
221. s glass mirrors and the like Avoid using an optical mouse on those materials or purchase an optical mouse pad available on the market If the optical sensor is smeared with condensation or oil mist the optical mouse may not work properly If you use an optical mouse in an environment subject to those kinds of smears take appropriate measures to protect the equipment 11 BIOS SETTINGS lt Specifications gt When the main power is OFF while the power from the backup battery is not available or the battery is not connected the After AC Power ON setting is switched to Stay Off After pressing the power switch and starting the system you can configure the After AC Power ON setting but because the power from the backup battery is not available the setting is automatically switched back to Stay Off when you turn off the main switch See 4 6 BIOS Setup The purpose of the clock displayed on the BIOS setup menu screen is not to show the correct time and date but to configure the time and date Because of this the date displayed on the screen does not change when the actual date changes If the actual date changes during setup you must update the date setting See 4 6 BIOS Setup When the setup menu is used the clock display may sometimes show a delay After you finish the setup menu make sure you confirm the clock is correct See 4 6 BIOS Setup C 11 12 MAINTENANCE SER
222. s enabled in a confirmation message click Yes The User Account Control window is displayed Then click Continue Note that if User Account Control UAC is disabled and a user without administrator privileges clicks the OFFLINE button the HDD is not disconnected 1 Back up the data 2 Terminate all running applications 3 Double click the hardware status icon on the notification area of the taskbar The Hardware status window appears In the Hardware status window under Drive bay1 click OFFLINE to set the HDD into the offline mode 8 40 8 RAID1 Hardware status icon Hardware status window Hardware status Ea Fan condition xe Fan is working normally Temperature condition a temperature is normal Drive RAID status Degrade Drive bay2 Healthy Used hoursis 19100 hours Gp OFFLINE Drive bay G OFFLINE edhoursis hours a OFFLINE Confirm that the HDD1 status lamp is on It may take a few tens of seconds for the HDD1 status lamp to turn on 4 Execute steps 4 to 7 described in 8 4 2 1 If you replace a HDD while the power to the equipment is on to rebuild the array 8 41 8 RAID1 8 5 4 Consistency Check for the Mirror Disk Follow the procedure below for a consistency check of the data on the HDD For details about the consistency check refer to the HF W6500 Model 45 40 RAS FEATURES MANUAL WIN 63 0088 lt NOTICE gt You can execute a consistenc
223. s of the rebuild process If OPTIMAL is displayed the rebuild process is complete 1 Before the rebuild process starts DEGRADED or IMPACTED is displayed in the Array Status item Array Properties Array 00 System Type RAID 1 Array Size 297GB Array Status DEGRADED Array Members Bx00 SIt0O WDC WDIOEFRX 68J 297GB Bx00 SIt01 WDC WDIOEFRX 68J 297GB The rebuild process starts 1 Array Properties Array 00 gt System Type RAID 1 Array Size 297GB Array Status gt REBUILDING 41 Array Members Bx00 S1t0O WDC WDIOEFRX 68J 297GB Bx00 SIt01 WDC WDIOEFRX 68J 297GB The rebuild process is complete Array Properties Array 00 System Type RAID 1 Array Size 297GB Array Status gt OPTIMAL Array Members Bx00 SIt0O WDC WDIOEFRX 68J 297GB Bx00 SItO1 WDC WDIOEFRX 68J 297GB 8 30 8 RAID1 8 4 4 Recovery from Failure in Both HDDs After you replace both HDDs set up the equipment again see 8 2 2 Building a RAID1 System and recover the data from the backup file Alternatively recover the equipment using a backup HDD See 8 5 2 Recovery Using a Backup HDD 8 31 8 RAID1 8 4 5 Recovering a Normal HDD That Has Been Set to Offline by Mistake On this equipment the RAID board keeps track of all HDDs that have been set to offline hereinafter referred to as an offline HDD for any reason Therefore an offline HDD canno
224. s then displayed Press Enter Leaving a drive s cache on for improving the performance may allow conditions beyond the control of the RAID controller whereby inconsistent data is written to the array or volume If the drive s stability is in question use the Controller Configuration menu to turn off the drive s write cache settings 19 Select Manage Arrays in Main Menu and press Enter Main Menu Manage Arrays Create Array Initialize Drives Rescan Drives Secure Erase Drives 20 In the List of Arrays select an array you want to check the construction status of and then press Enter List of Arrays 00 System RAID 1 297GB 21 The status of the array is displayed in Array Status Confirm that OPTIMAL is displayed At this point the building a RAID1 system is complete Array Properties Array 00 System Type RAID 1 Array Size 297GB Array Status gt OPTIMAL Array Members Bx00 SIt0O WDC WDIOEFRX 68J 297GB Bx00 SItO1 WDC WDIOEFRX 68J 297GB 8 15 8 RAID1 22 When building the RAID1 system is complete press Esc four times on the screen at step 21 The Exit Utility dialog box is displayed Select Yes and Press Enter The Adaptec RAID Configuration Utility terminates and the equipment restarts lt lt lt Adaptec RAID Configuration Utility Build xxxxx gt gt gt Exit Utility Yes No Arrow keys to move cursor lt Enter gt to select option l
225. se bay device Connected to the motherboard Power connector 5 pins OOOO HA A SATA connector 7 pins SATA connector 22 pins 2 SATA harness signal Connected to a general purpose bay device Connected to the motherboard BA EZA SATA connector 7 pins SATA connector 7 pins Note The same connector is used for both ends 3 Power harness Connected to a general purpose bay device Connected to the motherboard Power connector for a general purpose bay device 4 D Power connector 5 pins 4 26 4 SPECIFICATIONS 4 8 2 External control specifications 1 External control I O port EXT specifications GENDII and GENDI2 RMTPWRON 1 2 Elearrical interface Applicable load e Relay gold plated twin contact e Switch e Isolated open collector GENDO1 and GENDO2 Electrical interface Steady state Up to 0 1 A point Inrush Up to 0 6 A point 100 ms Applicable load e Relay clamp diode required e Buzzer e Indicator e Semiconductor device 1 RMTSHTDN and GENDI use the same contact switched by the RAS software setting RMTPWRON and GENDI use the same contact switched by the jumper pin setting For details see 5 5 Enabling the Remote Power On Function 2 When you use an RMTPWRON function make sure no noise is added to the external contact If the contact is closed for 15 ms or more during the soft power off mode due to noise or other reasons the powe
226. seeessressesseresseeessressresseessee 6 30 CHAPTER 7 MAINTENANCE OPERATIONS ou ccccccccssssssssessseseseseseseseseseeeesees 7 1 TA OyervieW ac2ccii oi cieusl tak ati Oe nanie E EAEE SES AKEE A E aurea ash da e a E 7 1 Ted gt COUCCHNS sy Memory Dump rare eei tase E E E EAE A EEE N 7 5 7 3 When the Saving Memory Dump Confirmation Messages is Displayed 0 eee eee 7 8 7 3 1 When the capacity of the memory dump file is insufficient or when the virtual memory setting 1S CHAMBER sieren e e gases censdad shes uated ddesabes dene ee gisti 7 8 7 3 2 Changing the memory dump collection setting oo eee eeeseceeseeeeeseeeceeeeeceeeeeeseeeenaeeeenas 7 9 7 3 3 Countermeasures when the capacity of the memory dump file is insufficient 7 10 7 3 4 Countermeasures when changing the memory dump collection setting 00 7 11 7 3 5 Configuring the settings related to a memory dump ooo eee teeeeeeeceeeeeceteeeceteeeeeseeeees 7 12 7 4 Startup Suppression on Serious Failure Detection cece eeeeeesceceeceseeeeeeesseecsaeenseensees 7 15 7 5 Maintenance Operation Commands 4s jcccsssivateisseceesavsaveasisvgastesasecenasacescaceetedeacenssaceanasdesadees 7 16 7 5 1 Log information collection command logsave ccescccessceceeceecseececeeeeeceneeeenteeeenaeeees 7 17 7 5 2 Memory dump file copy command mdump 0 ee eeeeeeeeeeceeececeeeeeceeeeeceteeeeneeeenaeeees 7 19 7 5 3 Disk area allocation command for saving a memory dump createdmp
227. serial interface See 4 8 1 Connector specifications Parallel port You can connect a printer cable or the like to this port See 4 8 1 25 pins PRINTER Connector specifications optional RAS external contact port A connector for connecting external contacts See 4 8 1 Connector 25 pins EXT specifications optional Serial port COM2 Connects a device such as a modem that uses a serial interface 9 pins RS 232C A See 4 8 1 Connector specifications optional DVI I port 1 Connects the cable from the digital interface of a display See 4 8 1 Connector specifications DVI D port Connects the cable from the digital interface of a display See 4 8 1 Connector specifications Used to connect a device that uses a USB interface 1 By using a conversion connector or DVI A cable you can output an analog VGA signal The conversion connector or DVI A cable must be provided by the user 2 A PCI Express x16 connector is used but the internal connection is equivalent to PCI Express x8 lt NOTE gt For information about the precautions for USB devices see PRECAUTIONS 6 USB DEVICES 2 7 2 PHYSICAL CONFIGURATION Table 2 1 Function of Each Part 3 5 Name Function LAN port You can connect a LAN cable to a LAN port See 4 8 1 Connector 1000BASE T 100BASE TX specification 10BASE T Onboard LAN
228. shows how to check up the Equipment periodically A qualified maintenance personnel must conduct this periodical checkout Include the checkout time in the system operation schedule Checkup fem Inspection and cleaning for the components e Inspection and cleaning for inside and outside of the equipment Once per e Inspection of fan rotation dust removal year e Removal of foreign objects that have entered the equipment e Other general inspection items year year Operation check e Operation check of switches and Once per indicators year e Operation check by using test programs Periodic replacement of replacement AS components required Between For details see section 5 1 Daily once per Checkup month and once per three months For details about how to handle replaceable components see APPENDIX HANDLING REPLACEABLE COMPONENTS Routine checkup e Cleaning the keyboard e Cleaning dust filters 5 3 5 CHECKUP AND MAINTENANCE 5 3 Replacing a Component 5 3 1 Types and locations of installed components The figure below shows the types and locations of the components installed in this equipment HDD General purpose 3 5 in bay Lithium battery Main memory slot Slot B left and Slot A right PCI compliant PCI Express x1 compliant o j aemp E Slot 7 Audio port Slot 1 Slot 6 Dedicated s
229. side the equipment A model Motherboard Power supply se General purpo DVD drive Drive bay 2 Drive bay 1 Front fan installed inside the equipment Figure 2 3 1 Physical Configuration Inside Equipment A model 2 4 2 PHYSICAL CONFIGURATION D model RAID board Video board Motherboard Power supply CPU fan General purpose Drive bay 2 Drive bay 1 oO 2 3 A gt A Front fan installed inside the equipment Figure 2 3 2 Physical Configuration Inside Equipment D model A video board is a standard feature of the model HJ 65457ESxD x is either J or E 2 5 2 PHYSICAL CONFIGURATION Table 2 1 Function of Each Part 1 5 Function Power switch POWER When you press this switch the power is turned on When you press the switch for four seconds or more the power is turned off and the system goes into standby mode for emergencies only The equipment is in operation RUN status Lit in red The equipment is not in operation STOP status e The equipment is in the middle of startup e After the shutdown starts or during error stop e The equipment has stopped abnormally due to an error e RAS software is not installed Off The main power is off The system is in standby mode Status lamp STATUS Alarm lamp ALARM This lamp is lit in red if one of the following abnormalities is detected e A fan inside the equipment stops e Abnormal temperature ins
230. sions Page 5 16 When you install or remove an HDD make sure the drive bay number is correct If you remove an HDD and install it in a different bay a configuration information mismatch occurs and the equipment may not start or the data stored in the HDD may be lost Page 5 18 When you install or remove a DVD drive make sure you do not cut your fingers on the protrusions Page 5 19 Rack mounting metal fittings are designed to be used for pulling out the equipment toward the front by hooking your fingers on the handles Do not grip the handles to lift up or carry the equipment If you do the equipment may fall and personal injury may result Thoroughly check if the rack mounting metal fittings are attached properly If they are not attached properly or the screws are loose the equipment may fall and personal injury may result Page 5 26 When you install the equipment on the mounting metal fitting for vertical installation do not use set screws for the cover to secure the equipment If you use the set screws for the cover the equipment may fall and personal injury may result Page 5 29 S 8 SAFETY INSTRUCTIONS Continued This equipment uses a lithium battery When you replace the lithium battery make sure you replace it with one specified by the Manufacture Otherwise an explosion a fire a burst battery heat generation a liquid spill or gas generation may result Page 5 35 Do not d
231. sport or carry the equipment If you do that may damage the equipment e f you install the equipment in a mounting chassi or rack with casters the equipment may be subjected to excessive vibration or shock when it is transported or moved and that may cause the equipment to fail In order to avoid failure you must select or design a chassi or rack that satisfies the installation environment requirements of the equipment and be cautious about vibration and shock when you move transport or carry the installed device lt NOTE gt For information about the precautions for concerning installationrequirements see PRECAUTIONS 1 PRECAUTIONS ABOUT THE EQUIPMENT 5 INSTALLATION ENVIRONMENT 1 GETTING STARTED Table 1 1 Dimension Service Clearance and Installation Clearance Operation and service clearance io 400 450 so 600 20 20 so 100 10 10 When you operate the equipment or do maintenance work provide sufficient clearance as shown in Figure 1 1 The equipment is air cooled by fans The intake holes are on the front and the exhaust holes are on the rear See 2 1 Display and User Input Sections and make sure the air flow is not blocked Especially leave sufficient clearance in the front 50 mm and in the rear 100mm This includes clearance required for routing cable connectors for the rear side 200 mm 200 mm Figure 1 1 Operation and Service Clearance Top View 10 mm 10 mm
232. st holes of the equipment is blocked the temperature inside the equipment may rise and that may cause a fire or failure of the equipment Make sure sufficient clearance is provided around the equipment when you install See 1 2 2 Installation lt NOTE gt When you turn on the power see the following PRECAUTIONS 1 PRECAUTIONS ABOUT THE EQUIPMENT 2 INTERFACE CABLES gt PRECAUTIONS 1 PRECAUTIONS ABOUT THE EQUIPMENT 4 POWER SUPPLY gt PRECAUTIONS 1 PRECAUTIONS ABOUT THE EQUIPMENT 5 INSTALLATION ENVIRONMENT 3 1 3 OPERATION 3 2 Starting the Equipment For information about how to start the equipment for the first time after you purchase it or you recover the equipment from failure refer to the GETTING STARTED or the HF W6500 MODEL 45 40 SETUP GUIDE For other cases follow the procedure below to start the equipment Confirm that the plug of the power cord is connected to the outlet Turn on the power to the display 3 Turn on the main power switch on the rear of the equipment The standby lamp STBY will be turned on 4 Open the protective cover on the right upper part of the front panel and press the power switch See 2 1 Display and User Input Sections 5 When the power is turned on the standby lamp STBY goes out and the status lamp STATUS will light The status lamp turns red when the power is turned on and turns green when t
233. t Esc gt to exit default 23 After the equipment restarts use the recovery DVD and install the OS Refer to the HF W6500 Model 45 40 SETUP GUIDE Note If you newly build an array other than a RAID array for example a RAIDO array the following message is displayed when the OS starts If this message is displayed click OK shut down the OS and then newly build an array RAID Information x v l The array is not configured correctly Shutdown Windows and reconfigure the array with reference to the instruction manual After clicking OK button Windows will automatically shutdown 8 16 8 3 Checking the RAID1 Status 8 RAID1 8 3 1 Status Lamp This equipment has HDD status lamps an HDD1 status lamp and an HDD2 status lamp as shown in the figure below These lamps show the status of each HDD in the RAID1 system ia hy R BH aade an anah Correspondence between HDD status lamps and drive bays Lamp name Corresponding drive bay number Meaning of the HDD status lamps HDD status Lamp status Red Status of the HDDs OFF Both ON Either one Flashing Either one Flashing Both Both HDDs are working properly One HDD has an error The power of the HDD with an error is OFF Rebuild copy is ongoing Only the lamp of the copy destination HDD flashes Both HDDs have errors Including errors in the configuration information 8 17
234. t be used in the equipment that sets the HDD to offline But as an exception if a normal HDD is set to offline by mistake or if an HDD is set to offline by the RAS software for evaluation of the equipment the following action can restore the offline HDD and allow it to be used as anew HDD again NOTICE e f you apply the recovery method for an offline HDD to an HDD that was set to offline by something other than the RAS software the HDD may not be recovered or even if it is recovered the HDD may not work properly e Use the recovery method for an offline HDD only for the purpose of evaluating the equipment If you apply the recovery method for an offline HDD to equipment actually used in the field for example a system in normal operation malfunctions may result including data loss e lf an HDD is automatically set to offline by the equipment the HDD may possibly be out of order Do not apply the recovery method for an offline HDD to such an HDD e An HDD recovered by the recovery method for an offline HDD must not be used for equipment actually used in the field If used malfunctions may result including data loss lt NOTICE gt When step 7 is complete the status LED of the offline HDD turns off but the LED will start flashing red again after about 30 seconds Make sure you finish all steps up to step 10 before the LED starts flashing If the LED starts flashing red again executing Initialize Drives fails then you n
235. tel R PROSet Version 17 1 55 0 Link Status Speed Not Available Speed and Duplex General Link Speed Advanced l Power Management a ery aimer 10 Mbps Full Duplex idently Adapter 100 Mbps Half Duplex otkopana Opar default Intel adapters are set E HA Lia ate speed and duplex settings If the adapter fails to connect you can set the speed and duplex settings to match those of the link partner EEE Enabled Displays EEE Enabled if this device has negotiated an Energy Efficient Ethernet link with its link partner Temperature Displays temperature state if the adapter has a tamneratire canenr a ok cecs 11 Close the Device Manager window 12 Close the Control Panel window lt NOTE gt For information about the precautions for the network see PRECAUTIONS 2 NETWORK 3 15 3 OPERATION 3 OPERATION e Precautions for mounting and using multiple LAN adapters If multiple LAN adapters are mounted and there are frequent interrupt requests from either of the adapters or the amount of processed data is too large the performance of the adapters may not be as high as expected This is because an interrupt request from a LAN adapter requires a higher CPU load compared to the amount of processed data and if multiple LAN adapters are mounted and used it takes a very long time for the CPU to process all interrupt requests from the LAN adapters If you mount and use multiple LAN adap
236. ters confirm that each built in LAN adapter and optional adapter can perform as expected If they do not adjust the network load or change the LAN adapter settings by following the procedure below For details about each configuration item see the description at the bottom of the corresponding setup window The display image assumes Windows 7 but it is similar under Windows Server 2008 R2 1 Execute steps 1 though 7 in e Setting the network transfer speed in 3 8 Setting Up the LAN Interface 2 Click the Advanced tab Select Performance Options and click Properties The Performance Options dialog box is displayed Intel R 82574L Gigabit Network Connection Properties Teaming VLANs Driver Details Resources Link Speed Advanced Power Management General intel Advanced Adapter Settings Settings Large Send Offload V2 IPv4 Large Send Offload V2 IPv6 Locally Administered Address Log Link State Event Priority amp VLAN Rersiwe Sida Crslinn m Performance Options Configures the adapter to use settings that can improve adapter performance 3 16 3 OPERATION Adaptive Inter Frame Spacing This compensates for excessive Ethernet packet collisions by dynamically controlling back to back timing Performance Options Settings Value Adaptive Inter Frame Spacing Disabled Flow Control i Interrupt Moderation Rate r Receive Buff
237. the case of Windows Server 2008 R2 lt NOTICE gt For the Windows Server 2008 R2 model the video ports on the motherboard DVI x1 and DVI Dx1 cannot be used Only the video board DVI I x2 can be used 1 Configuring screen settings for a single display When one display is connected follow the procedure below to configure the screen settings 1 Right click on the desktop to display a menu From the menu click Launch Matrox PowerDesk to launch the Matrox PowerDesk 2 In the Matrox PowerDesk window select Multi Display Setup Matrox PowerDesk Multi Display Setup i System Settings Set up and configure your multiple displays of Change settings for all users on this system See rao p Desktop Management Administrator Options Ta Control how and where program windows and dialog boxes appear on your Windows desktop Greate administrator defaults or overrides for certain PowerDesk features and controls P Help and Troubleshooting Get help and troubleshooting information for your m Braphics hardware and software rS Keyboard Shortcuts About 3 ty Define keyboard shortcuts for PowerDesk features ED Get information on your eraphics hardware and and controls ware Ja Desktop Zoom Define and view a region of your desktop on your feature display 3 27 3 OPERATION 3 Configure the screen setting items displayed on the right area of the Matrox PowerDesk window M Matrox
238. to display this code 11 12 13 21 31 32 41 42 4A 4B 4C 4D lt NOTE gt If a code other than one of the above is displayed contact the system administrator or maintenance personnel 6 30 7 MAINTENANCE OPERATION CHAPTER 7__ MAINTENANCE OPERATION This chapter describes maintenance operations that use the Reliability Availability and Serviceability RAS features of this equipment The screen images shown in this chapter are the ones for Windows 7 but the displayed contents are basically the same for Windows Server 2008 R2 7 1 Overview RAS features are designed to achieve highly reliable features of the equipment The following table shows an overview of the RAS features of this equipment Ce Monitoring Hardware status monitoring OS hangs monitoring Watchdog timer monitoring GUI features setting RAS features setting window Status check GUI display Hardware status window Notification Event notification Pop up notification Digital LEDs for Status indication Remote notification Status acquisition by using library functions Shutdown Automatic shutdown Startup suppression Startup suppression when severe failure occurs Controlling general purpose external contacts Controlling the Digital LEDs for Status indication Library functions RAS library Maintenance Memory dump Memory dump collection related Error cause notification with STOP error code Log information collection
239. trator or maintenance personnel 6 3 6 TROUBLESHOOTING 3 The Digital LEDs for Status indication show alphanumeric characters and the system stops lt Possible cause gt An error was detected during POST lt Action gt 1 See 6 6 1 POST messages and take an appropriate action gt When the equipment has recovered the alphanumeric characters on the Digital LEDs for Status indication disappear and the OS starts 4 The screen is blank lt Possible cause gt The display has a problem lt Action gt 1 Make sure that the power switch of the display is on 2 Make sure that the plug of the power cord for the display is connected to the outlet 3 Make sure that the equipment and the display are connected through a display interface cable 4 Re examine the display settings For information about the display settings refer to the manual of the display 5 The screen shows an error message and the system stops lt Possible cause gt The battery is dead HDDs are not mounted the OS is corrupted or there is an error in the boot loader the program used for starting the OS lt Action gt 1 If one of the following error messages is displayed take a corresponding action e Real Time Clock Error Check Date and Time setting gt If this message is displayed each time the equipment starts the battery is dead Contact your system administrator or maintenance personnel e Operating Syst
240. u move transport or carry the installed device Page 1 3 Do not route interface cables and the like near the power cord If you do failure and malfunction of the equipment may result Do not connect or disconnect an interface cable while the power for this equipment or for the remote device is on If you do failure of the equipment may result due to a short circuit between the power supply and the ground When an interface cable comes off while the power for the equipment is on shut down the OS and then turn off the main power for the equipment If the main power for the equipment is turned off abruptly without shutting down the OS file contents may be lost When you connect a cable for external contacts make sure you connect the cable to a connector for the external contacts EXT It is possible that a voltage as high as 40 VDC can be applied to the cable through a relay load If you connect the cable to the wrong connector that may cause failure of the equipment Page 1 8 Never hot swap HDDs because that may cause failure of the equipment and HDDs Before you replace HDDs for the model A make sure you shut down the OS turn off the main power to the equipment and wait for at least one minute When using a USB port check the orientation of the USB connector and then insert the connector slowly Otherwise the USB port may be damaged Do not remove or insert a USB device during online operation system operation
241. uipment actually used in the field for example a system in normal operation malfunctions may result including data loss If an HDD is automatically set to offline by the equipment the HDD may possibly be out of order Do not apply the recovery method for an offline HDD to such an HDD An HDD recovered by the recovery method for an offline HDD must not be used for equipment actually used in the field If used malfunctions may result including data loss Page 8 32 Do not replace the two HDDs at the same time If you do the data gets corrupted When you replace an HDD make sure that you set the HDD into the offline mode in the Hardware status window and then remove that HDD and mount the replacement HDD If you mount or remove an HDD when the hardware status cannot be checked for example immediately after the OS starts a failure may result Page 8 39 Do not use a replacement component for longer than the recommended replacement cycle If you do a deteriorating or worn out component may cause the equipment to fail Page A 1 SAFETY INSTRUCTIONS Continued 3 WARNING LABELS The warning label is attached to the following position on the equipment Hazardous Do not open the equipment cover Maintenance of voltage the machine must be done only by maintenance personnel EREE MBILKSZRCELILEBEOBNAGHVEF AN E ATAI BRT PLEAYEYVbEADSRUTC ESL Can cause death or severe injury Pull out power cord f
242. ules for the Approval of Electrical Equipment BS British Standard Institution AS Standards Association of Australia NNBWN re Table 1 2 Power and Plug Identification Input rating Plug configuration Reference Cord and connector standards b 100V 120V 1 ANSI C73 11 2 NEMA 5 15P 3 IEC 83 F America 200V 240V 1 ANSI C73 11 Three wire power cord with a 7 0 05 mm a two pole three terminal b 7 0 05 mm grounding type connector c 15 8 mm lt NOTE gt As an option this equipment offers a cable clamp used for fixing a power cord to the equipment Use that cable clamp as required 1 GETTING STARTED 1 3 Installing an Extension Board You can install an extension board supplied by the user in this equipment For information about the installation procedure and the limitations of an extension board see 5 3 2 Installing and removing an extension board 1 4 Role of an Operator In order to use this equipment in good working order for a long period of time an operator must take care of the following items 1 Setting up consumable items a When you set up a consumable item storage medium such as a CD or DVD follow the device operating procedure shown in the respective chapters 2 Consideration for the characteristics of the equipment a See PRECAUTIONS 1 PRECAUTIONS ABOUT THE EQUIPMENT and take necessary actions considering the characteristics of the equipment b The instructions descri
243. up NOTICE e When you move the equipment make sure you shut down the OS turn off the main power to the equipment and wait for at least one minute If you do not the hard disk drives HDDs and other devices may fail e When you transport or carry the equipment pack it in the dedicated container container and packing materials used when the equipment was delivered If you use other container or packing materials that may damage the equipment Do not use damaged or broken dedicated container when you transport or carry the equipment If you do that may damage the equipment e f you install the equipment in a mounting chassis or rack with casters the equipment may be subjected to excessive vibration or shock when it is transported or moved and that may cause it to fail To avoid this you must select or design a chassis or rack that satisfies the installation environment requirements of the equipment and be cautious about vibration and shock when you move transport or carry the installed device 1 Cleaning a dust filter NOTICE If you wash a dust filter dry it completely before re attaching it to the equipment If you use the equipment while its dust filter is not completely dry the equipment may fail When you use a detergent to clean a dust filter make sure you use a neutral detergent If you use other types of detergent the dust filter may lose its function e Frequency Clean a dust filter between once per
244. ure below 1 Start the setup menu See 1 Starting the setup menu 2 Open Exit in the top menu Move the cursor to Load Setup Defaults and press Enter 3 The message Load default Configuration now is displayed Press Enter 4 Open Exit in the top menu again Move the cursor to Exit Saving Changes Press Enter 5 The message Save configuration changes and exit now is displayed Press Enter This completes the procedure 4 18 4 SPECIFICATIONS 4 7 Hardware System Clock This equipment has a hardware system clock that uses an RTC real time clock IC The clock has a built in calendar and continues to work using a backup battery even when the system power is off Table 4 1 Hardware System Clock Specification Time function Hour Minute Second 24 hour clock Year Month Date 4 seconds per day Battery E Lithium battery Rough estimates when the ambient temperature is 25 C For your information the system program normally updates the internal clock by using a periodic timer The internal clock is adjusted by reading the time and date from the hardware clock when for example the system starts 4 19 4 SPECIFICATIONS 4 8 Interface Specifications 4 8 1 Connector specifications The following shows the specifications of the interfaces from this equipment to external devices For information about the location of the ports see 2 1 Display and User Input Se
245. urn the power back on and then set up the screen configuration When you change the connection configuration for the monitors reconfigure the screen settings accordingly Depending on application softwares the screen may flicker and video playback may not be smooth If the Turn off the display setting is used it is possible that stripe noise may appears at the top of the screen when the screen is turned on again You can remove the noise by causing the screen to be redrawn for example by moving a window Note that the operation of an application software will not be affected by the noise If you want the screen to be blacked out when there is no user input for a certain amount of time specify Never for the Turn off the display setting and Blank for the Screen saver setting The display image assumes Windows 7 but it is similar under Windows Server 2008 R2 E Screen Saver Setting Screen Saver Change settings for the plan HF W Power Setting Choose the sleep and display settings that you want your computer to use Change advanced power settings Restore default settings for this plan Screen saver Blank Settings Preview Wait 15 minutes F On resume display logon screen Power management Conserve energy or maximize performance by adjusting display brightness and other power settings Change power settings Ga Ga C 6 4 HARD DISKS DRIVES HDDs NOTICE I
246. us multi display desktop Reverting in 10 seconds lt NOTICE gt If Stretched 2x1 is selected the resolution recognized by Windows is doubled horizontally and the same vertically compared to the resolution selected in Display mode resulting in a horizontally stretched resolution If Stretched 1x2 is selected the resolution recognized by Windows is doubled vertically and the same horizontally compared to the resolution selected in Display mode resulting in a vertically stretched resolution lt Display image of Stretched mode gt Display 1 Display 2 3 34 3 OPERATION c Independent mode If you select this mode one screen is divided into two and displayed on two displays The resolution color depth and refresh rate can be configured independently The task bar is not displayed in display 2 Which resolution color depth and refresh rate can be selected depends on the capabilities of the display connected 1 Follow steps 1 to 5 in 1 Configuring screen settings for a single display to open the Multi Display Setup window 2 Click Basic configurations 3 Click Use independent mode M Matrox PowerDesk Main display Display 1 Windows display ee Output Output settings for Display 1 i tation N Matrox output in clone mode Rotation Bh Resolution 1280 x 1024 Color palette 32 bit color Refresh rate 60 Hz DMT 0000 Apply settings to all outputs 2 Basic c
247. us of the equipment such as the status of the fan and the temperature inside the chassis as well as the configuration information of the RAS software lt Syntax gt getrasinfo status setting e file name lt Feature gt The getrasinfo command displays the status of the equipment such as the status of the fan and the temperature inside the chassis as well as the configuration information of the RAS software at the command prompt This command can also store the output in the specified file in the text format The following options are available for this command If neither the status nor the setting optionis used the command displays both the information about the equipment and the settings of the RAS software status Displays the status of the current equipment including the status of the fan and the temperature inside the chassis setting The command displays the configuration information of the RAS software e Filename The output is not displayed at the command prompt but instead stored in the file specified by the file name in the text format Table 7 8 shows the information displayed by the getrasinfo command Table 7 8 Information Displayed by the getrasinfo Command Status of the equipment e Fan status e Temperature status e RAID status D model only e Drive status e Memory status RAS software settings e Automatic shutdown setting e Watchdog timer setting e Self Monitoring Analysis and Reporting Technolo
248. user interface 18 Maintenance operation support commands These commands include a command used for saving failure information such as memory dump files and event log files to an external medium 19 Trend logging of the temperature inside the chassis This feature periodically measures the temperature inside the chassis of this equipment and records the data in a file lt Simulation gt 20 Hardware status simulation This feature simulates the hardware status of this equipment including the status of the fans and drives as well as the temperature inside the chassis By using this feature you can test a user application without an actual hardware failure This manual explains the features in 12 15 and 18 For details about other features refer to HF W6500 Model 45 40 RAS FEATURES MANUAL For information in 8 POST messages see 6 6 1 POST messages 7 4 7 MAINTENANCE OPERATION 7 2 Collecting a Memory Dump When one of the errors in Table 7 1 occurs this equipment records the contents of the system memory in a file memory dump file Then a blue screen appears and a STOP error code is displayed By analyzing the data in this memory dump file you can investigate the cause of the failure Table 7 1 Error That Trigger a Memory Dump Cause Description Forced recovery from OS When the OS hangs press the reset switch or input a remote reset hang signal to the external contact RMTRESET 1 Then
249. ving an HDD 1 Before you start the work make sure you shut down the OS turn off the main power to the equipment and wait for at least one minute 2 3 4 5 Push the upper center part of the lower front panel to open the cover Release the set screws for the HDD case Hold the grips on the front of the HDD case and pull out the case i G ee a When you install an HDD follow the above procedure in reverse order lt NOTE gt When you pull out an HDD make sure you do not apply too much force to the connector Slowly pull out the hard disk in order not to subject the hard disk When you connect an HDD to a connector do not subject the HDD to shock or jarring Make sure you mount a system disk in drive bay 1 Even if you mount a system disk in drive bay 2 by mistake the OS may start but other problems may arise so you have to exercise extra caution for the mounting location of the HDD Boosoogge Drive bay 2 Drive bay 1 Set screws for the HDD case x 2 Thumbscrews used also as grips Figure 5 8 Installing and Removing an HDD 5 17 5 CHECKUP AND MAINTENANCE When you install or remove an HDD make sure the drive bay number is correct If you remove an HDD and install it in a different bay a configuration information mismatch occurs and the equipment may not start or the data stored on the HDD may be lost 5 18 5 CHECKUP AND MAINTENANCE 5 3 5 Installing and removing a DVD drive
250. wn Windows window appears In the Option list select the reason for the shutdown If you select Others as the reason for the shutdown in the Comment box fill in the specific reason If you click OK after the OS is shut down the power is automatically turned off and only the auxiliary power supply is on standby mode In this mode the status lamp STATUS is off and the standby lamp STBY is on If the normal shutdown process cannot be executed for example a shutdown request cannot be accepted due to system deadlock open the protective cover on the right upper part of the front panel and press the power switch for at least four seconds The power is turned off and the equipment goes into the standby mode If you turn off the power by pressing the power switch for at least four seconds you cannot turn on the power by way of the LAN next time Do not turn off the power this way except for emergencies See 3 7 Controlling the Power Using the LAN For information about how to collect a memory dump see 7 2 Collecting a Memory Dump 3 3 3 OPERATION 3 4 Power Shutdown 1 Confirm that the equipment is shut down See 3 3 Shutting Down the Equipment Turn off the main power switch 3 When the main power switch is turned off the standby lamp STBY goes out 3 5 Emergency Shutdown In case of smoke a burning smell or the like unplug the power cord from the outlet and contact your dealer or maint
251. written in this manual before operating the equipment Keep this manual nearby so that you can reference the manual anytime you need it Every effort has been made to specify the best precautions on the equipment and in the manual Nevertheless unexpected incidents may occur When you use the equipment you are asked not only to follow the instructions but also to use your own judgement on safety S 1 A SAFETY INSTRUCTIONS Continued 1 COMMON SAFETY PRECAUTIONS Carefully read and fully understand the following safety precautions 1 1 A WARNING This equipment is not designed and manufactured to be used for a life critical system that requires extreme safety If there is a possibility that the equipment may be used for this purpose contact relevant sales representatives In case of smoke a burning smell or the like turn off the power to the equipment disconnect the power cord from the outlet and contact your supplier or maintenance personnel Using the faulty equipment without repair may result in a fire or an electric shock This equipment has built in hard disk drives Do not hit the equipment or give a shock or vibration to the equipment because that may cause the equipment to fail Should you drop the equipment or damage its chassis disconnect the power cord from the outlet and contact your maintenance personnel Using the faulty equipment without repair may result in a fire or an electric shock Do not giv
252. x1200 1 By using a conversion connector or DVI A cable you can output an analog VGA signal The conversion connector or DVI A cable must be provided by users 2 It has been confirmed that all refresh rate settings indicated in the table actually work in the test environment provided by Hitachi It should be noted that supported resolutions and refresh rates are different depending on the display Consequently some settings may not be used for a specific display 4 5 4 SPECIFICATIONS Onboard video DVI D 24 pins Screen settings 500 x 600 1024 x 768 High Color 16bit True Color 32bit 1280 x 1024 1600x 1200 1920 x 1080 1920 x 1200 It has been confirmed that all refresh rate settings indicated in the table actually work in the test environment provided by Hitachi It should be noted that supported resolutions and refresh rates are different depending on the display Consequently some settings may not be used for a specific display 4 6 4 SPECIFICATIONS Video board DVI D 24 pinsx2 HJ 65457ESxD x is J or E only 1 Screen settings Refresh rate 2 Resolution Color depth For analog output For analog output 800x600 High Color 16bit 60Hz 75Hz 85Hz 60Hz True Color 32bit 60Hz 75Hz 85Hz 60Hz 1024x768 High Color 16bit 60Hz 75Hz 85Hz 60Hz 1680x1050 High Color 16bit 60Hz 60Hz cont cont 1920x1200 60Hz 60Hz sot cont 1 By using a conversion connecto
253. xterior View of the External Contact Cable and Connector The shielded grounding of the cable must firmly contact the conductor of the plug case frame ground Do not connect a GND pin of the EXT port to the shielded grounding because all GND pins are signal ground If you do so the equipment may malfunction e Cable specification recommended cable Specifications Maximum cable length 30m Electric shield of the cable Required a to the frame ground 4 30 4 SPECIFICATIONS 4 8 3 External interface cable length specifications 1 External interface cable length specifications The recommended maximum cable length for each interface of this equipment is as follows i Digital video DVEIpon O s oS OSOS 2 Digital video VED po 3 o o 4 External control I O port optional For information about the cable 30 Masti a 3 specifications see 4 8 2 3 Serial port COM1 Use a shielded cable Serial port 2 COM2 15 optional 7 Parallel port 2 Use an IEEE 1284 compliant cable optional Front USB ports 2 Use a USB 2 0 compliant shielded cable If you use an extension cable connected USB devices may not work toa ee AudioINEINDINEOUD 2 A connected device may not work properly depending on the device Check proper operation of the device before you use it This Page Intentionally Left Blank 5 CHECKUP AND MAINTENANCE CHAPTER 5__CHECKUP AND MAINTENANCE 5 1 Daily Check
254. y check only when both HDDs are in the normal condition e Note that a consistency check takes an extremely long time It takes about two hours when the load is minimal During a consistency check there are a lot of accesses to the HDD Consequently the system load may increase and applications may become slow Do not execute a consistency check when business applications are running You must have administrator privileges to use the START option Execute it using an administrator account of the computer If User Account Control UAC is enabled start the command prompt by clicking Run as administrator and then execute this command 1 Start the system and log on to the system as a member of the Administrators group 2 Start the command prompt and execute the following command When the command is executed a confirmation message is displayed to confirm whether to start a consistency check Press Y to start a consistency check C gt raidcheck START The consistency check process causes high system load Applications should be stopped Are you sure you want to continue with this process y n y A start request of consistency check was sent C gt 8 42 8 RAID1 3 If you want to check the progress of the consistency check execute the following command C gt raidcheck Consistency check xx C gt Note If you check the progress of the consistency check after the consistency c
255. y fan is abnormal Read the description in subsection 6 2 2 1 and take action ccordingly Rotation of the front fan is abnormal Read the description in subsection 6 2 2 1 and take action accordingly Rotation of the CPU fan is abnormal Read the description in subsection 6 2 2 1 and take action accordingly The temperature is abnormal Read the description in subsection 6 2 2 1 and take an action accordingly __ etcntend you bask up tad epice he rive We recommend you back up the data and replace the drive Wemeonmen you baek ap te data and replace de dive We recommend you back up the data and replace the drive pa The drive bay is abnormal Read the description of 8 4 2 Recovering from HDD failure in one side and replace an HDD The drive bay2 is abnormal Read the description of 8 4 2 Recovering from HDD failure in one side and replace an HDD RAID array configuration is abnormal Read the description of 8 4 3 1 and take action accordingly RAID array is failure HDD failure in both sides Contact your system administrator or maintenance personnel RAID status is unknown RAS software could not get the RAID status Contact your system administrator or maintenance personnel Media error is occurred on RAID Read the description of RAS FEATURES MANUAL 2 8 2 and take action accordingly This code is not displayed in default setting Read the description of RAS FEATURES MANUAL 2 8 2 when you want
256. y not operate properly or the data on the HDDs may be lost because of configuration information mismatches or other reasons e Mount an HDD securely Loose contacts and missing screws may result in a failure e Do not subject an HDD you are mounting and the already mounted HDDs to shock while replacing an HDD Otherwise failure of the equipment may result e Until the rebuild is complete avoid shutting off the power for this equipment or attaching and detaching HDDs Otherwise the data on the HDDs may be lost or a failure may result To recover from a failure in one HDD follow the procedure below For information about how to recover using a backup HDD see 8 5 2 Recovery Using a Backup HDD 1 If you replace an HDD while the power to the equipment is on 1 Back up the data See PRECAUTIONS 4 2 Backing Up Files 2 Terminate all running applications 3 Double click the hardware status icon on the notification area of the taskbar The Hardware status window appears In the Hardware status window check which HDD has failed 8 20 Hardware status icon Hardware status window Hardware status ba Fan condition axe Fan is working normally Temperature condition Ss Present temperature is normal Drive RAID status Degrade Drive bay2 OFFLINE Isedhoursis hour aD OFFLINE Drive bay Healthy Used hours is 19100 hours a OFFLINE Note The screen above shows the case where the
257. you do not follow the correct procedure the data stored on the HDD may be lost e As a replacement HDD do not use an HDD previously used in the A model or the D model If you do this equipment may not operate properly or the data on the HDDs may be lost because of configuration information mismatches or other reasons e Do not replace the two HDDs at the same time If you do the data gets corrupted e When you replace an HDD make sure that you set the HDD into the offline mode in the Hardware status window and then remove that HDD and mount the replacement HDD If you mount or remove an HDD when the hardware status cannot be checked for example immediately after the OS starts a failure may result An HDD is a replacement component that must be replaced periodically For information about the recommended replacement cycle see APPENDIX HANDLING REPLACEABLE COMPONENTS Follow the procedure below for periodic replacement Note The following is the procedure for replacing the HDD mounted in drive bay 1 When you replace the HDD mounted in drive bay 2 interpret drive bay 1 as drive bay 2 and the HDD1 status lamp as the HDD2 status lamp when following the procedure 1 If you replace the HDD while the power to the equipment is turn off 1 Back up the data 2 Shut down the OS Turn off the main power to the equipment and wait for at least one minute Then replace the HDD mounted in drive bay with a replacement HDD See 5

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