User Manual
Contents
1. Power Safety e The AC plug isolates this equipment from the AC supply e The power supply cord serves as a power disconnect device for pluggable equipment The socket outlet should be installed near the equipment and be easily accessible e This product should be operated from the type of power indicated on the marked label If you are not sure of the type of power available consult your dealer or local power company e An approved power cord greater or equal to HO3VV F or HO5VV F 2G or 3G 0 75mm2 must be used Care And Cleaning e Cleaning Always unplug your monitor from the wall outlet before cleaning Clean the LCD monitor surface with a lint free non abrasive cloth Avoid using any liquid aerosol or glass cleaners e Slots and openings on the back or top of the cabinet are for ventilation They must not be blocked or covered Your monitor should never be placed near or over a radiator or heat source or in a built in installation unless proper ventilation is provided e Never push objects or spill liquid of any kind into this product Servicing Do not attempt to service this product yourself as opening or removing covers may expose you to dangerous voltages or other risks If any of the above mentioned misuse or other accident such as dropping or mishandling occurs contact qualified service personnel for servicing BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its2. GL2251T M G225 1 G2251M G2251TM G2255A G2255A G2255 G2255 16 Getting the most from your BenQ monitor Driver files Suitable models GL2450 GL2450 GL2450M GL2450H GL2450HM G2450 G2450 CI Getting the most from your BenQ monitor 17 ES 18 How to upgrade the monitor on an existing computer This instruction details the procedure for manually updating the existing monitor driver software on your Microsoft Windows computer It is currently tested as compatible for Windows 8 Windows 7 and Windows Vista Operating System OS The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows however as at the time of writing BenQ has done no testing of this driver on other versions of Windows and cannot guarantee its operation on those systems Installing monitor driver software involves selecting an appropriate information file inf on the BenQ LCD Monitor CD ROM for the particular model monitor you have connected and letting Windows install the corresponding driver files from the CD You need only steer it in the right direction Windows has an Upgrade Device Driver Wizard to automate the task and guide you through the file selection and installation process See e How to install on Windows 8 system selected models only on page 19 e How to install on Windows 7 system on page 20 e How to install on Windows Vista systems on page 21 Getting the most from your Ben
3. LCD Monitor User Manual GL950A GL950AM GL950 GL950M GL955A G950A G950AM GL951A GL95IAM G951A G955A as i 5 HA a p A E GL2055A GL2055 GL2055M EE GL2250 GL2250M GL2250HM GL2250TM G2250 G2250HM A AA G2255A G2255 AA 8 0 8 56 8 8 LAA o GL2251M GL2251TM AA AA G2251M G225ITM zez Iein s jp SON GL2450 GL2450M GL2450HM 0 A A 6 6 Tot G2450 G2450HM AAA AAA GL2750HM G2750 G2750HM cea a anta a eX E i a The FE E i i x Fg prd E J a SS Copyright Copyright 2012 by BenQ Corporation All rights reserved No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of BenQ Corporation Disclaimer BenQ Corporation makes no representations or warranties either expressed or implied with respect to the contents hereof and specifically disclaims any warranties merchantability or fitness for any particular purpose Further BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of BenQ Corporation to notify any person of such revision or changes Please follow these safety instructions for best performance and long life for your monitor
4. press the W key to decrease the volume Mute Mutes the audio input Press the A or W keys to ON change the settings e OFF Audio Select Allow users to select the Press the amp or W keys to Auto Detect for models audio source or let the change the settings PC Audio with HDMI monitor detect it inputs automatically e HDMI Audio How to adjust your monitor 33 System menu Available menu options may vary depending on the input sources functions and settings Menu options that are not available will become grayed out Press the MENU key to display the main menu ES 0 ES de Ol 2 Press the A or W keys to select SYSTEM and then press the ENTER key to enter the menu Input OSD Settings 3 Press the A or W keys to move the DDC CI highlight to a menu item and then HDMI Auto Switch press the ENTER key to select that Auto Power off 7 item Information Reset All 4 Press the A or W keys to make adjustments or selections 5 To return to the previous menu press the MENU button Item Function Operation Range Input Use this to change the input Press the A or W keys DVI to that appropriate to your to change the settings D sub VGA video cable connection type gt Analog only models do e HDMI Mer not have the Input function models with HDMI inputs OSD Settings Press ENTER to enter the OSD Settings menu 34 How to adjust your monitor Item Functio
5. aspiration to realize the ideal of the Bringing Enjoyment N Quality to Life corporate vision with the ultimate goal to achieve a low carbon society Besides meeting international regulatory requirement and standards pertaining to environmental management BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection manufacturing packaging transportation using and disposal of the products BenQ ecoFACTS label lists key eco friendly design highlights of each product hoping to ensure that consumers make informed green choices at purchase Check out BenQ s CSR Website at http csr BenQ com for more details on BenQ s environmental commitments and achievements For For GL950A GL950AM GL950 GL950M G950A G9I50AM G951A GIA GLI55A GL95 1A GL95 IAM GL2055A G2250 G2250HM G2255A G2255 GL2055 GL2055M GL2250 GL2250M G225IM G225 TM G2450 G2450HM GL2250HM GL2250TM GL225IM G2750 G2750HM GL22511TM GL2450 GL2450M GL2450HM GL2750HM i seo NG e Arsenic free LCD display glass e BFR PVC free casing plastics A eCOFACTS e Mercury free LED backlit display e BFR PVC free casing plastics e Eco friendly ink printing in packaging box e Eco friendly ink printing in packaging box e Verre de l affichage ACL sans arsenic e Plastiques du boitier sans BFR PVC e Impression a l encre cologique dans l emballage e Affichage r t
6. 7 system MOO TA A pwe Open Display Properties Go to Start Control Panel Hardware and Sound Devices and Printers and right click the name of your monitor from the menu Alternatively right click the desktop and select Personalize Display Devices and Printers and right click the name of your monitor from the menu Select Properties from the menu Click the Hardware tab Click Generic PnP Monitor and then the Properties button Click the Driver tab and the Update Driver button Insert the BenQ LCD Monitor CD ROM into a CD drive on the computer In the Update Driver Software window select the option Browse my computer for driver software Click Browse and navigate to the following directory d BenQ LCD Driver where d is the drive letter designator for the CD ROM drive The drive letter for your CD drive may differ from the example above depending upon your system it may be D or E or F etc 9 Select the correct folder name of your monitor from provided driver list and click Next This will copy and install the appropriate monitor driver files to your computer 10 Click Close You may be prompted to restart your computer after the driver update is complete Getting the most from your BenQ monitor How to install on Windows Vista systems aS ae SY Open Display Settings Right click the desktop and select Personalize from the popup menu Select Display Settings from the Personalize appearan
7. edge of the LCD display hitting the monitor base surface while it is being rotated do tilt and extend the monitor to the highest position before you start to rotate the display You should also make sure there are no obstacles around the monitor and there is enough room for cables You might need to route the cables again via the cable clip after the rotation 42 Appendix Assembling your monitor with a height adjustment stand HAS 4 Adjust the monitor to the desired viewing angle Viewing angle adjustment You may position the screen to the desired angle with 5 to 15 monitor tilt 90 left and right total monitor swivel and 10 mm monitor height Appendix Assembling your monitor with a height adjustment stand HAS 43 Remove the monitor stand Using the monitor wall mounting kit The back of your LED monitor has a VESA standard mount with 00mm pattern allowing the installation of a wall mount bracket Before starting to install a monitor wall mounting kit please read the precautions carefully Precautions e Install your monitor and monitor mounting kit on a wall with flat surface e Ensure that the wall material is stable to support the weight of the monitor e Turn off the monitor and the power before disconnecting the cables from the LCD monitor Remove the monitor base Lay the screen face down on a clean and well padded surface Detach the monitor base as instructed in How to detach th
8. monitor and monitor mounting kit on a wall with flat surface e Ensure that the wall material is stable to support the weight of the monitor e Turn off the monitor and the power before disconnecting the cables from the LCD monitor Remove the monitor base Lay the screen face down on a clean and well padded surface Detach the monitor base as instructed in How to detach the base on page 13 C7 If the screen size is 27 inches follow the illustration on the right to detach the monitor stand In case you intend to use your monitor on the stand in the future please keep the monitor base monitor stand and screws somewhere safe for future use 2 Follow the instruction manuals of the wall mount bracket you purchased to complete the installation 14 How to assemble your monitor hardware Getting the most from your BenQ monitor ES To gain the most benefit from your new BenQ LCD monitor you should install the custom BenQ LCD Monitor driver software as provided on the BenQ LCD Monitor CD ROM The circumstances under which you connect and install your BenQ LCD Monitor will determine which process you need to follow to successfully install the BenQ LCD Monitor driver software These circumstances relate to which version of Microsoft Windows you are using and whether you are connecting the monitor and installing the software onto a new computer without existing monitor driver software or whether you are upgrading an exist
9. the left and the right sides of the monitor to lower the monitor or lift it y up to the desired height A e Avoid placing hands on the upper or lower part of the height adjustable stand or at the bottom of the monitor as ascending or descending monitor might cause personal injuries Keep children out of reach of the monitor while performing this operation e If the monitor has been rotated to portrait mode and height adjustment is desired you should be noted that the wide screen will keep the monitor from being lowered to its minimum height Appendix Assembling your monitor with a height adjustment stand HAS 4l Rotating the monitor Pivot the display Before rotating the monitor with a portrait viewing orientation the display has to be rotated 90 degrees Right click the desktop and select Screen resolution from the popup menu Select Portrait in Orientation and apply the setting C Depending on the operating system on your PC different procedures should be followed to adjust the screen orientation Refer to the help document of your operating system for details 2 Fully extend the monitor and tilt it Gently lift the display up and extend it to the maximum extended position Then tilt the monitor C The monitor should be vertically extended to allow the monitor to rotate from landscape to portrait mode 3 Rotate the monitor 90 degrees clockwise as illustrated 3 To avoid the
10. 0 How to assemble your monitor hardware 2 Connect the video cable 3 Do not use both DVI D cable and D Sub cable on the same jo PC The only case in which both cables can be used is if they are connected to two different PCs with appropriate video systems Not available for analog only models To Connect the D Sub Cable Connect the plug of the D Sub cable at the end without the ferrite filter to the monitor video socket Connect the other end of the cable at the end with the ferrite filter to the computer video socket Tighten all finger screws to prevent the plugs from accidently falling out during use To Connect the DVI D Cable Connect the plug of the DVI D cable at the end without the ferrite filter to the monitor video socket Connect the other end of the cable at the end with the ferrite filter to the computer video socket Tighten all finger screws to prevent the plugs from accidently falling out during use To Connect the HDMI Cable Connect the plug of the HDMI cable to one of the two HDMI ports on the monitor Connect the other end of the cable to the HDMI port of a digital output device If there is more than one video transmission method available to you you might want to take the picture quality of each video cable into consideration before making the connection Better quality HDMI DVI D Good quality D Sub C The video cables included in your package and the socket illustrations o
11. 00 Un h UU N AUTO Adjusts vertical position phase horizontal position and pixel clock automatically 2 MENU key Activates OSD main menu and return to the previous menu or exit OSD 3 A Display Mode key for models without speakers For Up Increase adjustment The key is the hot key for Display Mode A Volume key for models with speakers For Up Increase adjustment The key is the hot key for Volume 4 W Mode key For Down Decrease adjustment The key is the hot key for Mode ENTER key Enters sub menus and select items For models with DVI inputs this key is also the hot key for Input 6 Power Turns the power on or off Y OSD On Screen Display Y The hot keys will display a graduated scale for adjusting the value of that setting and will only operate while the OSD menu is not currently displaying Hot key displays will disappear after a few seconds of no key activity See Hot key mode on page 24 How to adjust your monitor 23 Hot key mode The monitor keys perform as hot keys to provide direct access to particular functions whenever the menu isn t currently displaying on screen Display Mode hot key for models without speakers Display Mode Full Volume hot key for models with speakers Volume Mode hot key MODE Standard Press the amp key continually to switch between Full and Aspect The setting will take effect immediately See also Display Mode on page 31 Press the
12. MENU to leave the OSD Settings menu Allows the monitor settings Press the ENTER key to ON to be set through the select this option Press OFF software on the PC the amp or W keys to change the settings When this function is Press the ENTER key to ON activated HDMI port will be select this option Press lt OFF in the input auto select loop the A or W keys to selected by input select or by hot key Sets the time to power off the Press the ENTER key to OFF monitor automatically in select this option Press lOmin power saving mode the amp or W keys to change the settings a e 30min Displays the current monitor e Input property settings Current Resolution e Optimum Resolution best with the monitor Reset All Resets all mode color and geometry settings to the factory default values Press the A or W keys to change the settings e Model Name e YES e NO How to adjust your monitor ul DDC CI short for Display Data Channel Command Interface which was developed by Video Electronics Y Standards Association YESA DDC CI capability allows monitor controls to be sent via the software for remote diagnostics How to adjust your monitor 37 Appendix Assembling your monitor with a height adjustment stand HAS How to attach the monitor base cr If the computer is turned on you must turn it off before continuing Do not plug in or turn on the power to the monitor until instructe
13. Q monitor How to install on Windows 8 system selected models only aS MS YS YY Open Display Properties Move the cursor to the lower right of the screen or press the Windows C buttons on the keyboard to bring up the Charm bar Go to Settings Control Panel Devices and Printers and right click the name of your monitor from the menu Alternatively right click the desktop and select Personalize Display Devices and Printers and right click the name of your monitor from the menu Select Properties from the menu Click the Hardware tab Click Generic PnP Monitor and then the Properties button Click the Driver tab and the Update Driver button Insert the BenQ LCD Monitor CD ROM into a CD drive on the computer In the Update Driver Software window select the option Browse my computer for driver software Click Browse and navigate to the following directory d BenQ LCD Driver where d is the drive letter designator for the CD ROM drive The drive letter for your CD drive may differ from the example above depending upon your system it may be D or E or F etc 9 Select the correct folder name of your monitor from provided driver list and click Next This will copy and install the appropriate monitor driver files to your computer 10 Click Close You may be prompted to restart your computer after the driver update is complete Getting the most from your BenQ monitor 19 20 How to install on Windows
14. The OSD menu languages may differ from the product supplied to your region see Language on page 35 under OSD Settings for more details For more information on each menu please refer to the following pages e Display menu on page 26 e Picture menu on page 28 e Picture Advanced menu on page 30 e Audio menu on page 33 e System menu on page 34 How to adjust your monitor 25 Display menu Available menu options may vary depending on the input sources functions and settings Menu options that are not available will become grayed out Press the MENU key to display the main menu ES EN Press the amp or W keys to select DISPLAY and then press the ENTER key to enter the menu Auto Adjustment H Position Press the A or W keys to move the V Position 9 12 gt highlight to a menu item and then press Pixel Clock the ENTER key to select that item Phase See Press the A or W keys to make adjustments or selections To return to the previous menu press the MENU button Item Function Operation Auto Optimizes and adjusts the Press the ENTER key to Adjustment screen settings automatically select this option and for you The AUTO key is a hot make adjustment key for this function C When you connect a digital video output using a digital DVI or HDMI cable to your monitor the AUTO key and the Auto Adjustment function will be disabled H Position Adjusts the
15. amp key to display the Volume indicators Further press the amp key will increase the volume while the W key will decrease the volume To Mute press the Volume hot key for 3 seconds To release Mute press the Volume hot key for 3 more seconds Press the W key continually to switch between the 6 modes for the main window including Standard Movie Game Photo sRGB and Eco The setting will take effect immediately See also Picture Mode on page 30 Input hot key not available for analog only models INPUT D sub 24 How to adjust your monitor Press the ENTER key to toggle between different PC video signal inputs that may be connected to your monitor The setting will take effect immediately See also Input on page 34 Main menu mode You can use the OSD On Screen Display menu to adjust all the settings on your monitor Available menu options may vary depending on the input sources functions and settings Menu options that are not available will become grayed out Press the MENU key to display the following main OSD menu Depending on your purchased model different OSD menus are available Display Picture 2 3 Picture Advanced 4 5 DISPLAY MODE Standard Auto Adjustment Audio for models with speakers H Position E System V Position Pixel Clock Ph A Use the amp up or W down keys to highlight a menu item and press the ENTER key to enter the Menu item settings
16. anel arrasada 23 HOCKEY MOdSiii E E AE AA ER 24 Ka MEn TINO GS iia 25 Appendix Assembling your monitor with a height adjustment stand HAS 38 Howto attach the Monitor Dase sursei urne E TAE 38 FIOW todetach the Dase morier erene a a EA N AAT eaeeeetoeed 40 Adj stine the Monitor Nelent siria 4 Rotating thSMORILO seerste alias 42 Viewing angle ad UstMent a aa OEE O E A 43 Using themonitor Wall Mounting Kyo 44 Troubles hOotne aiurria n a E a eustedecseeseneetiatanasetareecees 45 Frequently asked questions FAQ sssscsccssscsssssssssssssssssesssssesssssseesenssssecsesessessassssscsacsesecsacsessesess 45 Need more help is REEE NEA N EEEN NE 46 Getting started When unpacking please check you have the following items If any are missing or damaged please contact the place of purchase for a replacement BenQ LCD Monitor Monitor Stand for models without height adjustment stand Monitor Base for models without height adjustment stand Monitor Base for models with height adjustment stand o fg CD ROM Power Cord Picture may differ from product supplied for your region Getting started 5 Video Cable D Sub Video Cable DVI D Optional accessory for models with DVI inputs sold separately Video Cable HDMI Optional accessory for models with HDMI inputs sold separately Audio Cable Optional accessory for models with speakers sold separately sdz Consider keeping th
17. ce and sounds window The Display Settings window will display Click the Advanced Settings button The Generic PnP Monitor Properties window will display Click the Monitor tab and the Properties button Click Continue in the prompted User Account Control window Click the Driver tab and the Update Driver button Insert the BenQ LCD Monitor CD ROM into a CD drive on the computer In the Update Driver Software window select the option Browse my computer for driver software Click Browse and navigate to the following directory d BenQ LCD Driver where d is the drive letter designator for the CD ROM drive The drive letter for your CD drive may differ from the example above depending upon your system it may be D or E or FY etc 9 Select the correct folder name of your monitor from provided driver list and click Next This will copy and install the appropriate monitor driver files to your computer 10 Click Close You may be prompted to restart your computer after the driver update is complete Getting the most from your BenQ monitor 21 Picture optimization The easiest way to obtain an optimal display from an analog D Sub input is to use the AUTO key function Press the AUTO key to optimize the currently displayed image to the screen EN When you connect a digital input signal using a digital DVI or HDMI cable to your monitor the AUTO key and the Auto Adjustment function will be disabled becaus
18. d to do so e The following illustrations are for your reference only Available input and output jacks may vary depending on the purchased model C Please be careful to prevent damage to the monitor Placing the screen surface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like the monitor packaging bag on the desk for padding Gently lay the screen face down on a flat clean padded surface While holding the monitor firmly against the desk pull the monitor stand arm upwards clear of the monitor Orient and align the stand base socket with the end of the stand arm then push them together Tighten the thumbscrew on the bottom of the monitor base as illustrated Gently attempt to pull them back apart to check that they have properly engaged Carefully lift the monitor turn it over and place it upright on its stand on a flat even surface 38 Appendix Assembling your monitor with a height adjustment stand HAS Extend the monitor to the maximum extended position Then tilt the monitor And rotate the monitor 90 degrees counterclockwise as illustrated You might want to adjust the monitor height See Adjusting the monitor height on page 41 for more in
19. e base on page 40 Use a a cross pointed screwdriver to release the screws that fixing the monitor stand to the monitor The use of a magnetic head screwdriver is recommended to avoid of losing the screws Then pull the monitor stand backward away from the monitor 37 In case you intend to use your monitor on the stand in the future please keep the monitor base monitor stand and screws somewhere safe for future use 3 Follow the instruction manuals of the wall 44 mount bracket you purchased to complete the installation Appendix Assembling your monitor with a height adjustment stand HAS Troubleshooting O Frequently asked questions FAQ The image is blurred Read the instructions on the link Adjusting the Screen Resolution on the CD and then select the correct resolution refresh rate and make adjustments based on these instructions How do you use a VGA extension cable Remove the extension cable for the test Is the image now in focus If not optimize the image by working through the instructions in the Adjusting the refresh rate section on the link Adjusting the Screen Resolution It is normal for blurring to occur due to conduction losses in extension cables You can minimize these losses by using an extension cable with better conduction quality or with a built in booster Does the blurring only occur at resolutions lower than the native maximum resolution Read the instructions on the
20. e box and packaging in storage for use in the future when you may need to transport the monitor The fitted foam packing is ideal for protecting the monitor during transport lt gt Always keep the product and accessories out of reach of small children 6 Getting started Getting to know your monitor Front view Control buttons 2 Power button 2 3 Speakers for models with speakers 4 Input and output ports vary by model see Input and output ports on page 8 5 Kensington lock slot Above diagram may vary depending on the model e Picture may differ from product supplied for your region Getting to know your monitor 7 8 Input and output ports Available input and output ports may vary depending on your purchased model Check the Specification document on the provided CD for details Models with HDMI inputs AC power input jack 2 Audio Line In 3 Headphone jack 234 5 6 Models with dual inputs and speakers 4 HDMI socket 5 DVI D socket 6 D Sub socket I 23 5 6 Models with analog only inputs and speakers 23 6 Models with dual inputs Models with analog only inputs Getting to know your monitor How to assemble your monitor hardware cr If your model came with a height adjustment stand HAS refer to Appendix Assembling your monitor with a height adjustment stand HAS on page 38 for details on hardware installation e If the computer is tur
21. e computer before unplugging the monitor signal cable Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like a towel on the desk for padding before laying the screen face down on a flat clean padded surface Y Please be careful to prevent damage to the monitor Placing the screen surface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls 2 Push the locking clips upward to detach the monitor base from the monitor stand arm While pushing the locking clips upward detach the stand base from the stand arm 3 Remove the monitor stand Insert a pointed object such as a screwdriver to the hole above the monitor stand arm and then push the screwdriver against the release button inside the hole Then pull the monitor stand backward away from the monitor C7 If the screen size is 27 inches follow the illustration on the right to detach the monitor base A SAAS 4 A Da SARA YY How to assemble your monitor hardware 13 Using the monitor wall mounting kit The back of your LED monitor has a VESA standard mount with 00mm pattern allowing the installation of a wall mount bracket Before starting to install a monitor wall mounting kit please read the precautions carefully Precautions e Install your
22. e the monitor will automatically display the best image sd Please ensure that the connected graphic card on your computer is set to the native resolution of the monitor when you use the AUTO key function If you wish you can always adjust the screen geometric settings manually using geometry menu items To assist you in this endeavour BenQ has provided a screen test image utility which you can use to check for screen color grayscale and line gradient display Run the test program auto exe from CD ROM You could also use any other image such as the desktop of your operating system However we recommend that you use auto exe As you run auto exe a test pattern displays Press the AUTO key on the monitor Press the MENU key to access the monitor On Screen Display OSD menu Use the A or W keys to select DISPLAY and press the ENTER key to enter the menu Se Pe ll If you notice a vertical noise like a curtain effect shimmering of vertical lines press the A or V keys to select Pixel Clock and press the ENTER key Then press the A or Y keys to adjust the monitor until the noise disappears 6 If you notice a horizontal noise press the A or W keys to select Phase and press the ENTER key Then press the A or W keys to adjust the monitor until the noise disappears 22 Picture optimization How to adjust your monitor The control panel For models without speakers 00 Un h UY N For models with speakers
23. esolution refresh rate and make adjustments based on these instructions The OSD controls are inaccessible To unlock the OSD controls when the OSD is preset to be locked press and hold the MENU key for 15 seconds to enter the OSD Lock option and make changes e Alternatively you may use the A or W keys to select NO in the OSD Lock submenu from the OSD Settings menu under SYSTEM and all OSD controls will be accessible No sound can be heard from the built in speakers for models with speakers only F Check whether Line In is properly connected e Increase the volume volume may be muted or too low e Remove your headphone and or external speakers If they are connected to the monitor the built in speakers are automatically muted No sound can be heard from the connected external speakers for models with speakers only z Remove your headphone if the headphone is connected to the monitor e Check whether the headphone jack is properly connected e If the external speakers are USB powered check whether the USB connection is OK e Increase the volume volume may be muted or too low on the external speakers Need more help If your problems remain after checking this manual please contact your place of purchase or e mail us at Support BenQ com 46 Troubleshooting
24. formation wily You should position the monitor and angle the screen to minimize unwanted reflections from other light sources Appendix Assembling your monitor with a height adjustment stand HAS 39 How to detach the base To move the monitor properly you should extend the monitor to its maximum height then place one hand on the upper part of the monitor stand and the other hand on the lower part of the stand as illustrated Prepare the monitor and area Turn off the monitor and the power before unplugging the power cable Turn off the computer before unplugging the monitor signal cable Gently lift the display up and extend the stand to the maximum extended position Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like a towel on the desk for padding before laying the screen face down on a flat clean padded surface Y Please be careful to prevent damage to the monitor Placing the screen surface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls 2 Release the thumbscrew on the bottom of the monitor base and detach the monitor base as illustrated 40 Appendix Assembling your monitor with a height adjustment stand HAS Adjusting the monitor height To adjust the monitor height hold both
25. horizontal position Press the A or W keys O to 100 of the screen image to adjust the value V Position Adjusts the vertical position of O to 100 the screen image Pixel Clock Adjusts the pixel clock 0 to 100 frequency timing to synchronize with the analog input video signal Not applicable to a digital input signal See also Picture optimization on page 22 26 How to adjust your monitor Function Adjusts the pixel clock phase timing to synchronize with the analog input video signal Not applicable to a digital input signal See also Picture optimization on page 22 Operation to adjust the value Press the A or W keys How to adjust your monitor 27 28 Picture menu Available menu options may vary depending on the input sources functions and settings Menu options that are not available will become grayed out Brightness Contrast Sharpness Gamma Color Press the MENU key to display the main menu the MENU button Press the A or W keys to select PICTURE and then press the ENTER key to enter the menu Press the A or W keys to move the highlight to a menu item and then press the ENTER key to select that item Press the A or W keys to make adjustments or selections To return to the previous menu press Item Function Operation Range Brightness Adjusts the balance between Press the A key to increase O to 100 light and dar
26. ight to a menu item and then press LEVELING SO IMIS the ENTER key to select that item Display Mode EE E Press the A or y keys to make HDMI RGB PC Range RGB 16 235 adjustments or selections To return to the previous menu press the MENU button Function Operation Range Picture Selects a picture mode that Press the A or W keys to Standard Mode best suits the type of images change the settings s Movie shown on the screen e Standard for basic PC ame application e Photo e Movie for viewing e sRGB videos e Eco e Game for playing video games e Photo for viewing still images e SRGB for better color matching representation with the peripheral devices such as printers DSCs etc e Eco for saving electricity with low power consumption by providing minimum brightness for all running programs 30 How to adjust your monitor Item Senseye Demo Function Displays the preview of screen images under the selected mode from Picture Mode The screen will be divided into two windows the left window demonstrates images of Standard mode while the right window presents the images under the specified mode Operation Press the A or W keys to change the settings e ON e OFF Dynamic Contrast The function is to automatically detect the distribution of an input visual signal and then to create the optimal contrast Press the ENTER key to select this opt
27. ing installation which already has existing monitor driver software with a newer monitor In either case however the very next time you turn on your computer after connecting the monitor to your computer Windows will automatically recognize the new or different hardware and will launch its Found New Hardware wizard Follow the wizard instructions until it asks you to select a monitor model At that point click the Have Disk button insert the BenQ LCD Monitor CD ROM and select the appropriate monitor model Further details and step by step instructions for either an automatic new or upgrade existing installation see e How to install the monitor on a new computer on page l6 e How to upgrade the monitor on an existing computer on page 18 e If you require a User Name and Password to login to your Windows computer you must be logged on as an Administrator or as a member of the Administrators group in order to install the monitor driver software Furthermore if your computer is connected to a network which has security access requirements network policy settings may prevent you from installing software on your computer e To check the name of the purchased model refer to the specification label on the back of the monitor Getting the most from your BenQ monitor I5 How to install the monitor on a new computer This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver software on a new co
28. ion Press the A or V keys to change the settings Oto 5 Display Mode This feature is provided to allow aspect ratios other than 16 9 or 16 10 depending on the purchased model to be displayed without geometric distortion e Overscan Slightly enlarges the input image Use this feature to hide annoying edge noise if present around your image e Full Scales the input image to fill the screen Ideal for 16 9 or 16 10 depending on the purchased model aspect images e Aspect The input image is displayed without geometric distortion filling as much of the display as possible Depending on the purchased model 16 9 or 16 10 images will fill the screen horizontally while 4 3 or 5 4 images will fill the screen vertically C To find out the monitor aspect ratio of the purchased model please check the Specification document on the provided CD Press the A or W keys to change the settings C The options under Display Mode will be different depending on the input signal sources e Overscan e Full e Aspect How to adjust your monitor 3 32 Item Function Operation Color Format Determines the color space RGB or YUV based on the following detected video signal e D Sub VGA from PC The default Color Format is RGB e D Sub Component from a video device The default Color Format is YUV C You might need to manually set the Color Format if color
29. k shades the brightness and press the W key to decrease the brightness Contrast Adjusts the degree of Press the A key to increase O to 100 difference between darkness d lioht the contrast and press the Y e e key to decrease the contrast Sharpness Adjusts the clarity and Press the A key to improve to gt visibility of the edges of the the crispness of the display SHE eerie Mae and press the W key to have softness effect on the display Gamma Adjusts the tone luminance Press the A key to increase I 5 The default value is 3 the the gamma value tone standard value for becomes darker and press AVAIN the W key to decrease the gamma value tone becomes lighter How to adjust your monitor Item Function Operation Color Press ENTER to enter the Color menu Color Normal Allows video and Press the A or keys to Temperature still photographs to be select this option viewed with natural coloring This is the factory default color Bluish Applies a cool tint to the image and is factory pre set to the PC industry standard white color Reddish Applies a warm tint to the image and is factory pre set to the news print standard white color User Mode The blend of the Press the A or y keys and Red Green and Blue the ENTER key to select Red primary colors can be Green or Blue Then use the altered to change the color or keys to make the tint of the image Go to the A y
30. link Adjusting the Screen Resolution on the CD Select the native resolution Pixel errors can be seen One of several pixels is permanently black one or more pixels are permanently white one or more pixels are permanently red green blue or another color e Clean the LCD screen e Cycle power on off e These are pixels that are permanently on or off and is a natural defect that occurs in LCD technology The image has a faulty coloration It has a yellow blue or pink appearance Select MENU gt PICTURE gt Color gt Reset Color and then choose YES in the Caution message box to reset the color settings to the factory defaults If the image is still not correct and the OSD also has faulty coloration this means one of the three primary colors is missing in the signal input Now check the signal cable connectors If any pin is bent or broken off please contact your dealer to get necessary support No image can be seen Is the prompt on the display illuminated in green If the LED is illuminated in green and there is a message Out of Range on the screen this means you are using a display mode that this monitor does not support please change the setting to one of the supported mode Please read the Preset display modes section from the link Adjusting the Screen Resolution Faint shadow from the static image displayed is visible on the screen e Activate the power management function to let your c
31. mputer which has never had a monitor driver installed before This instruction is only suitable for a computer which has never been used before and for which the BenQ LCD Monitor is the first ever monitor to be connected to it EN If you are adding the BenQ LCD Monitor to an existing computer that has already had another monitor connected to it and has monitor driver software installed you should not be following these instructions You should instead be following the instructions for How to upgrade the monitor on an existing computer a A a EN ox Follow the instructions in How to assemble your monitor hardware on page 9 When Windows starts it will automatically detect the new monitor and launch the Found New Hardware Wizard Follow the prompts until it displays the option to Install Hardware Device Drivers Insert the BenQ LCD Monitor CD ROM into a CD drive on the computer Check Search for a suitable driver for my device option and click Next Check the option for CD ROM drives uncheck all others and click Next Look to confirm that the wizard has selected the correct name of your monitor and click Next Click Finish Restart the computer C7 To find the suitable driver files for the purchased model refer to the following table Driver files Suitable models GL950A GL950A GL950AM GL950 GL950 GL950M GL955 GL955A G950A G950A G950AM eam GL2250H GL2250HM G2250 G2250 G2250H G2250HM GL225 GL2251M
32. n Operation Range Language Sets the OSD menu language Press the A or W keys English to change the settings e French e German e Italian e Spanish e Polish C The language options displayed on your OSD e Japanese may differ from those shown on the right e Czech depending on the product Traditional supplied in your region Chi Inese e Hungarian e Simplified Chinese e Serbo Croatian e Romanian e Dutch e Russian e Swedish e Portuguese H Position Adjusts the horizontal Press the A or W keys O to 100 position of the OSD menu to change the settings V Position Adjusts the vertical position O to 100 of the OSD menu Display Time Adjusts the display time of the e 5 Sec OSD menu e 10 Sec e 5 Sec e 20 Sec e 25 Sec e 30 Sec How to adjust your monitor 35 36 OSD Lock DDC CI HDMI Auto Switch for models with HDMI inputs Auto Power off Information Function Operation Range settings from being to change the settings NO accidentally changed When this function is activated the cr OSD controls and hotkey Ine i controls when the OSD is operations will be disabled e baloeked tess and hold the MENU key for I5 seconds to enter the OSD Lock option and make changes Alternatively you may use the A or Y keys to select NO in the OSD Lock submenu from the OSD Settings menu and all OSD controls will be accessible Press
33. n the right may vary depending on the product supplied for your region 3 Connect the audio cable for models with speakers Connect the audio cable between the socket on the rear of the monitor Line In and your computer audio outlet Either How to assemble your monitor hardware You may connect headphones to the headphone jack found next to the Line In jack of the monitor Location of the Line In and headphone jacks may vary by model Check Input and output ports on page 8 for details 4 Connect the power cable to the monitor Plug one end of the power cord into the socket labelled Peg on the rear of the monitor Do not connect the other end to a power outlet just yet 5 Connect to and turn on the power Plug the other end of the power cord into a power outlet and turn it on C Picture may differ from product supplied for your region Turn on the monitor by pressing the power button on the right of the monitor Turn on the computer too and follow the instructions in Getting the most from your BenQ monitor on page 5 to install the monitor software e Y To extend the service life of the product we recommend that you use your computer s power management function 12 Howto assemble your monitor hardware How to detach the base Prepare the monitor and area Turn off the monitor and the power before unplugging the power cable Turn off th
34. ned on you must turn it off before continuing Do not plug in or turn on the power to the monitor until instructed to do so e The following illustrations are for your reference only Available input and output jacks may vary depending on the purchased model Attach the monitor base Y Please be careful to prevent damage to the monitor Placing the screen surface on an object like a stapler or a mouse will crack the glass or damage the LCD substrate voiding your warranty Sliding or scraping the monitor around on your desk will scratch or damage the monitor surround and controls Protect the monitor and screen by clearing a flat open area on your desk and placing a soft item like the monitor packaging bag on the desk for padding Gently lay the screen face down on a flat clean padded surface Attach the monitor stand to the monitor base as illustrated until it locks in place Gently attempt to pull them back apart to check that they have properly engaged Orient and align the stand arm with the monitor then push them together until they click and lock into place How to assemble your monitor hardware C7 If the screen size is 27 inches follow the illustrations on the right to attach the monitor stand and the base Gently attempt to pull them back apart to check that they have properly engaged viz You should position the monitor and angle the screen to minimize unwanted reflections from other light sources 1
35. omputer and monitor go into a low power sleep mode when not actively in use e Use a screensaver to prevent the occurrence of image retention Troubleshooting 45 Is the prompt on the display illuminated in orange z If the LED is illuminated in orange the power management mode is active Press any button on the computer keyboard or move the mouse If that does not help check the signal cable connectors If any pin is bent or broken off please contact your dealer to get necessary support Is the prompt on the display not illuminated at all Check the power supply mains socket the external power supply and the mains switch The image is distorted flashes or flickers TF Read the instructions on the link Adjusting the Screen Resolution on the CD and then select the correct resolution refresh rate and make adjustments based on these instructions You are running the monitor at its native resolution but the image is still distorted SF Images from different input sources may appear distorted or stretched on the monitor running at its native resolution To have the optimal display performance of each type of input sources you can use the Display Mode function to set a proper aspect ratio for the input sources See Display Mode on page 31 for details The image is displaced in one direction gt Read the instructions on the link Adjusting the Screen Resolution on the CD and then select the correct r
36. ro clair par DEL sans mercure e Plastiques du boitier sans BFR PVC e Impression l encre cologique dans l emballage Table of Contents EPI ne ee 2 Getting started erat ees Sesesaea tee canesaete ot teceeeeeat est sees aaecest last Se ue Gpneca tet ecossetee Mpakatas 5 Getting to know YOUF MOMICOM ens esanen eaii ae E AE aN 7 PLONE VIS Wa a 7 BACK VCW coca och Ea save seh cpa R verac tate teach sone EE 7 How to assemble your monitor hardware cscssssssscsssecsecesccecescceceecsecescceceeceeeesseseeseeeees 9 FOW to detach the Dase naa 3 Using the monitor wall MOUNTING kit ts esssssseccsceesescecsesessscsesessscsncessscsncsrsecsaceeseceacerseceacsessesees 14 Getting the most from your BenQ monitor eeesesessssssesesesesesesesesesesessssssesesesesesesesesesesee 5 How to install the monitor ON a NEW computer ou eeeeeeecessescesceececcecceccceceecesceeceeseeseeseeesceecees 16 How to upgrade the monitor on an existing COMPU oe eeeeseceeceeceecceceeceeceeceececeeceeeescesceeees 18 How to install on Windows 8 system selected models only ocoocnonncnocconnnnonoronooonononoonaonos 19 How to install on Windows 7 system ou eesesessesseseeceeseceececsececeesecescessecesceesecsceseeesceaceescesceeeeneecees 20 How to install on Windows Vista SySteMS csssssscsscsssecceececcecsecseccscccecesceesesceeseesececescesceeeeeees 21 FS CUA SO PtIMIZAON sitas 22 How toadust your IMOMMEOR un 23 The control p
37. s shown on the monitor screen do not display properly e DVI for models with DVI inputs Color Format is automatically set to RGB e HDMI for models with HDMI inputs Color Format is not selectable In other words Color Format is automatically set depending on the input video source Press the ENTER key to select this option Press the A or W keys to change the settings e RGB e YUV HDMI RGB PC Range for models with HDMI inputs Determines the range of color scales Select an option that matches the RGB range setting on the connected HDMI device Press the ENTER key to select this option Press the A or V keys to change the settings e RGB 0 255 e RGB 16 235 How to adjust your monitor Audio menu Available menu options may vary depending on the input sources functions and settings Menu options that are not available will become grayed out Press the MENU key to display the main menu Press the A or W keys to select AUDIO and then press the ENTER key to enter the menu Volume Mute O Press the A or W keys to move the Audio Select Auto Detect highlight to a menu item and then press the ENTER key to select that item Press the A or W keys to make adjustments or selections To return to the previous menu press the MENU button Item Function Operation Volume Adjusts the audio volume Press the A key to O 100 increase the volume and
38. y color adjustments succeeding Red Green and Blue menus to change the settings Tailors the image color tint Press the A or y keys to Decreasing one or more of adjust the value the colors will reduce their respective influence on the color tint of the image e g if you reduce the Blue level the image will gradually take on a yellowish tint If you reduce Green the image will become a magenta tint Hue Adjusts the degree of how we perceive colors Saturation Adjusts the purity degree of Press the A or W keys to colors adjust the value Reset Color Resets the custom color Press the A or W keys to settings to the factory change the settings defaults Press MENU to leave the Color menu AMA for Improves the gray level Press the A or W keys to models with response time of the LCD change the settings HDMI inputs panel 0 to 100 Press the A or Y keys to 9 to 100 adjust the value O to 100 e YES e NO e OFF How to adjust your monitor 29 Picture Advanced menu Available menu options may vary depending on the input sources functions and settings Menu options that are not available will become grayed out Press the MENU key to display the main menu Press the A or W keys to select PICTURE ADVANCED and then press the ENTER key to enter the menu male tube Mode Press the A or W keys to move the li civenie highl
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