EZ Link FAQ`s
Contents
1. 17 E ee AER 17 3 1 15 How I start continue my herd test when blue screen with Start at the 18 Windows Mobile Start 5 18 3 1 16 How dol add an overflow flask tO COW oo 19 3 1 17 How skipa 20 3 1 18 How do I Skip a position 20 3 1 19 How I get out of Alternate cow flask single entry 20 3 1 20 How do I use single entry enter cow number then scan flask my 21 3 1 21 How do I scan my last row of cows am not using all the lt 21 Incomplete row in a Herringbone 21 3 1 22 dol add an extra cow to row 21 3 1 23 How successfully Merge two 22 3 1 24 What if have accidentally started the merge between two 5 22 DENGUE SSUES FAG 22 4 1 1 dol cancel My Nerd 22 4 1 2 I get more flasks m2. Fix Single Sampled Animals Use the arrow keys and tab to select pairs of animals Please enter if they are the same animal Or press number key to code therm 1 move between sessions gt mark remaining animals as once day 2 Spilt Mixed Missed 6 Sick Finished fixing single samples 3 1 8 How do I change the cups on time 1 This screen gives the approximate time and date of your last milking If it is not correct you need to change tt 2 Follow the screen instructions See screen shot below Alternatively transfer the call through to the EZ Link field specialist Cups On Date _ ezlink Please enter the cups on date and time of your previous milking not your previous herd test The tab key toggles between the boxes Day Month Year and will highlight the numbers in the Date boxes To make any changes just start typing in the new number Hour Min Alternatively you can touch the boxes and drag over the numbers to highlight them and type in the correct numbers Use gt D Tab key to move Correct the date and tine and press the Enter key to continue Ent Correct Esc Back to Farm Details When you have finished making changes press the Enter key or touch Correct on the screen 3 1 9 How do I use the date and time screen that has appeared 1 This screen appears when the HHU has lost its correct time If it is not correct you need to change it 2 Fol
3. Please scan a flask Touch Finish scanning Flasks or press the number 1 key Tap the on screen button or press the number key shown bo continue ee Finish Scanning Flasks EZ Link FAQ s Version 1 EMG 2009 Page 17 of 27 A LIC 3 1 15 How do I start continue my herd test when I am in a blue screen with Start at the top Windows Mobile Start screen 1 What screen are you in Does it look like the screen below 2 Ifit does touch Start at the top of the screen 3 From the drop down menu scroll to EZ Link using the down arrow key or touch EZ Link 4 If EZ Link is not in the drop down list select programs the new screen touch EZ Link 5 Alternatively transfer the call through to the EZ Link field specialist Start Friday i i 2 2009 Calendar l FS Contacts informati here to ser ganer im ormana M Internet Explorer VX Mo unread messages Message Fa Mo tasks Tasks Mo upcoming appointments Windows Media Device unlocked E Link Screen Capture ActiveSync few File Explorer Programs F Settings E Help po ra Calendar Contacts Calendar Contacts j Programs ee f 9 28 X Ea Calendar ae Hee FB Contacts information fee ActiveSync Calculator Internet Explorer Download Excel Mob aie A Messaging lf there is no EZ Link in this list using t
4. 6 2 1 5 What if the screen 15 dim and the backlight is turning 6 2 1 6 What if the telephone keypad appears on the 6 2 1 7 What if there is a message on the screen that says Exception Error 6 2 1 8 do I change to session 2 it is morning but the HHU Is still in session 1 6 2 1 9 do I return to Session 1 to scan a couple of flasks from the previous 5 7 2 1 10 How do I change to session 2 as have now finished SESSION 1 7 21L H w d l turmo the HHU 7 2 1 12 How do I turn on the HHU When press the yellow power key but the screen remains blank 7 2 1 13 do I use the touch screen if there is no plastic pen stylus with this HHU 7 2 1 14 dol use this HHU if there is no Strap 8 Training User error FAQ S 8 3 1 1 What if have accidentally clicked on finish session and not ready to finish this session 8 3 1 2 What do the red bars
5. and these errors can be resolved on the spot or be ignored and fixed at the end of the session EZ Link can be used in both a herringbone and rotary shed Inthe rotary the starting bail number is entered into the HHU and the user then enters a cow number and immediately scans a flask This is sometimes referred to as single entry Starting Bail Mu mber Type the number of the 1st bail and press Enter Go Back Inthe Herringbone the user is given a menu with a number of different options for entering the cow numbers They can start typing in the cow numbers in a list starting from the first cow or starting from the last cow This is sometimes referred to as multiple entry They can also choose to enter a cow number and immediately scan a flask Single entry Start With First Cow Start With Last Cow Alternate Cow Flask Query Flask Go Back Delete the Last Row Finish Session EZ Link FAQ s Version 1 EMG 2009 Page 1 of 27 A LIC 1 1 1 EZ Link Handheld Unit HHU SIDE SCAN BUTTON SIDE SCAN BUTTON ON OFF BUTTON Press Ce to enter overfiow SCAN Press G to change the anmai number ESC BUTTON 9 _ STAR KEY ENTER BACKSPACE DELETE KEY Skip a bail position 1 1 2 Herd Test equipment information Meters and rubber ware are the same as when testing with the Standard system Cleaning procedures still
6. apply Flasks are barcoded and can be placed randomly in the trays provided There is no need to keep samples from the two milking sessions separate HHU contains your herd records uploaded to it from MINDA Please make sure your MINDA records are up to date and synchronised about three to five days before your Herd Test Spare battery is supplied and if the HHU keeps timing out or goes blank the new battery can be inserted Once the new battery has been inserted the HHU should return to the screen you were previously viewing If you change the battery after entering in the animal numbers and you haven t scanned the flask please be aware that the animal numbers will need to be re entered Therefore if possible change the battery at the end of scanning a row Posca pen has been included as a back up if the HHU freezes or gets broken Please phone the 0800 4 EZ Link support number BEFORE you use this TRAYS FOR COLLECTION The flasks with milk need to fill up every tray with no empty holes or flasks If there are any spaces left in the last tray fill them with empty flasks with their caps removed All the caps are to be removed from the unused flasks CAUTION The HHU has a LASER LIGHT so do not stare into the beam The HHU Is water resistant but do not immerse it in water for any length of time Please remember to bring your reading glasses if you need them SAMPLE DATA AND PEACE OF MIND It is impossible for the user to erase the
7. has an overflow flask Animal num in current Pos correct will fix other later This cow has an overtlow flask EZ Link FAQ s Version 1 EMG 2009 Page 19 of 27 A LIC 3 1 17 How do I skip a bail Rotary 1 Press the dot key at the bottom right of the keypad 3 1 18 How do I skip a position Herringbone 1 Press the dot key at the bottom right of the keypad 3 1 19 How do I get out of Alternate cow flask single entry Herringbone 1 Touch the No button or press the ESC key 2 Follow the screen instructions 3 Alternatively transfer the call through to the EZ Link field specialist To finish entering your cows one at a time select Return to the row menu the anime we missed a flask 2 Query Flask 3 Record an overflow flask From the cow entry screen touch the Menu button on the bottom left of the screen EZ Link FAQ s Version 1 EMG 2009 Page 20 of 27 3 1 20 How do I use single entry enter cow number then scan flask in my Herringbone 1 From the screen that lists the different ways to enter your cow numbers and scan their flasks choose Alternate cow flask option See screen shot below a Start With First Cow If you want to enter a single cow Query Flask number then scan her flask choose Alternate cow flask This method of entering cow Single Entry Fin
8. my cows unknown to NDA at the end the session 1 Carefully follow the instructions on the screen See screens below 2 An Undo button will appear once a change has been made The user can undo their last change only 3 Alternatively transfer the call through to the EZ Link field specialist Fix Animals Unknown to MINDA 54 Using the arrows and Enter choose the number WOU meant to type From the list of missed animals Press C to skip to next unknown Finished fixing oo unknowns 3 1 6 How do I edit my cows at the end the session 1 Carefully follow the instructions on the screen See screens below 2 An Undo button will appear once a change has been made The user can undo their last change only 3 Alternatively transfer the call through to the EZ Link field specialist Edit Animal Details Use the arrow keys to select an animal Press one of the keys below to change its details gt change animal ID change session 1 DAD 2 Mixed Spilt Missed 4 Held Milk T Run wf alf Sick 3 Heat Animal Session 1 Session 2 Finished editing animals 3 1 7 How do I fix my single sample cows at the end the session 1 Carefully follow the instructions on the screen See screens below 2 An Undo button will appear once a change has been made The user can undo their last change only 3 Alternatively transfer the call through to the EZ Link field specialist
9. on the screen MEAN oN I IE EEE Ee 8 3 1 3 What if want to go back to cow and correct her number or scan her correct lt 10 3 1 4 do fix my duplicate cows at the the SESSION cccccsecceeceeseeeeeceeeeeeeeeueeeeaeeaeeeeeneeaeeess 11 3 15 do I fix my cows unknown to MINDA at the the 12 3 1 6 do I edit my cows at the the 5510 12 3 1 7 How do I fix my single sample cows at the the 13 3 1 8 dol change the 13 3 1 9 dol use the date and time screen that has 14 3 1 10 How dol change farm detalls ccscscsssssssvesvvevscvvnvssavneunsvavspseneneuencuanenenevevanvevanevensnnsnassosnnes 14 Wrong dairy type wrong number of positions or wrong highest tag 14 31 11 How doi outof training 11006 15 3 1 12 How do I return to training 109067 16 SLI H wdol checka DAC OCG E a aana aaa ai 16 3 1 14 How do I start my herd test when am being asked to scan a
10. platform rotates The milker or an automatic device removes the milking machine cups and the cow backs out and leaves at an exit just before the entrance A double up can mean a cow tag number has been used again and has created a duplicate cow number lt can also relate to two cows sharing one set of cups in a Herringbone A single cow number is entered into the HHU and the cows flask is immediately scanned Always used in rotary sheds and seldom used in Herringbones A list of cow numbers are entered into the HHU and when all the cows in the row has been entered the flasks are scanned one after the other This is the usual method of cow entry in Herrngbones
11. EZ Link FAQ s Frequently Asked Questions ezlink Support Helpline 0800 4 EZ LINK 0800 439 5465 O LIC Next Review 30 June 2010 elonatures Author Approved by Authorised by Eve Gill Amendment and Annual Review Date Author Reason for Issue Re Issue Status History Reviewers List Date Recipient Department Position Date Recipient Department Position Co Documents Refer to EZ Link User Guides for how EZ Link works There is a manual and FAQ sheet for Rotary sheds and a manual and FAQ sheet for herringbone sheds Comments This is an edited version of the Contact Centre Manual without hyperlinks Table of Contents 1 Introduction to EZ LINK aa 1 1 1 1 EZ Link Handheld Unit HAU aa a 2 1 1 2 Test equipment 3 Horn ANS FAO Sora EE EE E E 4 2 1 1 What if the EZ Link computer IS 4 2 4 2 How do Change the battery isusaaseierinsinnicioninsnbentsis EK AEA NAA OANE EIEEE 5 2 1 3 What if the EZ Link batteries are 5 214 What if am pressing the yellow power key but the EZ Link computer is not turning
12. an their flasks 3 1 2 What do the red bars on the screen mean Click on one of the above to go to it s screen shot During milking a red bar will appear in the bottom half of the screen if there is an error You will hear a warning sound when a red bar appears The text on the red bar tells you what the error is You can fix errors straight away if you want or you can wait until you are less busy You will get another chance to fix your errors at the end of the milking but you might find it easier to deal with them straight away while the cows are still in the dairy To fix an error during milking tap on the red bar A new screen will appear giving you a number of choices for resolving the error A LIC Duplicate cow number 44 89 56 J4 41 You have already recorded animal 41 at Bail 9 Birth ID JTGN O1 55 This animal is still in the dairy Touch the red bar Bail 11 41 Please scan a flask Tap the on screen button or press the number key shown to continue Change animal number in current Bail Press G to change the animal The error Press Ca to enter overflow resolution Animal 41 This number has been screen will entered before appear Change animal number in previous Bail shown above Animal num in current Bail correct will fix other later Choose the correct option Sick Cow unknown to MI NDA Read the message on the
13. bers assigned to duplicate cow numbers this number 10 000 the cow number For example cow number 168 will be assigned 10168 if this cow has been assigned a dummy number This is when a cow number has been entered into the handheld unit more than once This appears next to cows where the sample has been spilt or the cow has missed the session or there may have not been sufficient milk to test This can be seen on the HTF report Herd Test Farm Activity Report Handheld Unit Intermec CN3 Computer used to scan flasks A type of milking shed where cows enter in single file they line up almost perpendicular to the central aisle of the milking parlour on both sides of a central pit in which the milkier works Cows are all milked at the same time and then leave the shed in a single file at the same time This is the process used to collaborate the data when 2 or more handhelds are used on farm A pen that farmers use to write on the flasks as a last resort method if the handheld cannot be used E g the batteries are flat the handheld has frozen A type of dairy shed that consists of a turntable of individual bails around the outer edge The turntable is turned by an electric motor drive at a rate that one turn is the time for a cow to be milked completely As an empty stall passes the entrance a cow steps on facing the centre and rotates with the turntable The next cow moves into the next vacant stall and so on Cows are milked as the
14. bone the history bar contains the cows that are in the current row The scroll bar Touch the arrows at the top of the screen to move 3 cows at a time Drop down end to end scroll bar Touch it to go to the beginning or end of this list of cows Touch the enter overflow to make it disappear the animal number then press Enter a type the animal number then press Enter ess to enter overflow Press C to enter a birth ID Press for empty bail EZ Link FAQ s Version 1 EMG 2009 Page 10 of 27 The History bar edit cow screen Follow the instructions on the screen To correct the cow number just start typing in the new tag number Then press the enter key To correct the flask just scan the new flask This will over write the old one Sick 3 1 4 How do I fix my duplicate cows at the end the session 1 Carefully follow the instructions on the screen See screens below 2 An Undo button will appear once a change has been made The user can undo their last change only 3 Alternatively transfer the call through to the EZ Link field specialist Fin Duplicate Animals 44 Using the arrows and Enter choose the number WOU meant to type From the list of missed 9 Record Dummy Number a Guto fix ALL duplicates Skip Finished fixing duplicates EZ Link FAQ s Version 1 EMG 2009 Page 11 of 27 3 1 5 How dol fix
15. e the screen is pink Only 10 cows can 4 Query Flask be entered in this Esc Back to Cups On Time Query Flask Back to Cups On Time 3 1 13 How dol check a barcode mode 1 What screen are you in This function is available from the main Menu screen below and from the Menu button on the cow entry screen and the scan a flask screen 2 Alternatively transfer the call through to the EZ Link field specialist To read a barcode you can select Query Barcode from many of the Menu screens Main Menu Session 2 A ezlink ee Record Samples Please scan a flask Tap the on screen button or press the Then press the number key shown to continue ee Finish Scanning Flasks scan button and 5 Query Flask read the flask A LIC Bail 11 From the cow entry screen or the scan screen press the menu button Please type the animal number then press Enter 1 I have missed a flask 2 Query Flask 3 Record an overflow flask Please type the animal nup A pop up menu will appear Touch Query flask or press the number 2 key 4 Finish Session 3 1 14 How do I start my herd test when being asked to scan a flask Query flask screen 1 Does the screen say Please scan a flask 2 If so touch Finish scanning flasks or press the 1 key 3 Alternatively transfer the call through to the EZ Link field specialist
16. ed all the applications will be erased including EZ Link and along with it all the sample data of the Herd Test It will be lost forever and a re test will be inevitable 2 1 2 How do change the battery Make sure you have scanned a flask for the most recent animal or finished scanning your row Press the yellow power key to turn the handheld off NB The HHU will reboot itself if it is not turned off first Turn the handheld over and grasp the clip at the top of the strap Firmly slide the clip upwards to release the strap The battery is at the bottom of the handheld You ll see that there is metal slider holding it in place Push the slider to the left and lift the battery out Slide the new battery in top first and press down firmly until it clicks into place Firmly press the yellow power key to turn the device on and continue 2 1 3 What if the EZ Link batteries are all flat The battery warning below will appear on the screen if the battery is under 15 Make sure you have you have secured the battery and it has firmly clipped into place Firmly press the yellow power key If all the batteries are flat you will need to continue with your test writing the cow numbers on the flasks which will then be scanned into another EZ Link handheld later Phone your local depot for further assistance and to request more batteries Transfer them through to their local depot Attention It is time to change the battery Thi
17. eters rubberware for my herd 22 413 How get own copy of the EZ Link User 22 4 1 4 Where is the LIC field technician assist client trainer as they should be at my farm by 23 4 1 5 Why are the flasks and herd test equipment still at my farm they should have been picked up by sare to cee ae pene etn ares ets tac tana 23 GIOSSANY aiian 24 A LIC 1 Introduction to EZ Link EZ Link is designed to make Herd Testing easier It s a barcode scanner that takes away the need to hand write a cow s tag number on the side of a herd testing flask With EZ Link the flask is identified by a barcode Simply enter the cow number into the EZ Link handheld device instead of writing the number on the side of the flask and scan that cow s flask This flask can then be placed anywhere a standard tray without having to use a numbered tray card It will also identify errors during milking such as a cow that has been entered more than once duplicate cow number cows unknown to MINDA flask already been scanned etc A red bar will appear
18. he down arrow key scroll to programs or touch programs with your EZ Link pen 5 Notes Pictures Videos i PowerPoint Screen Mobile Capture Touch the EZ Link icon and this should start the EZ Link program Calendar Contacts EZ Link FAQ s Version 1 EMG 2009 Page 18 of 27 3 1 16 How add an overflow flask to a cow What screen are you in From the cow entry or scan a flask screens follow steps below From a duplicate cow error go to steps below Alternatively transfer the call through to the EZ Link field specialist Please type the animal number then press Enter From the pop up list i Query Flask choose Record an 2 Record an overflow flask 3 Delete entire row amp re enter 4 Finish Session From the cow entry screen or the scan a flask screen touch the Menu button on the bottom left of the screen 177 Position 2 of 8 Please type the animal number then press Enter You have already recorded animal 177 at Position 1 Birth ID HHV 03 2 This animal is still in the dairy Touch the red error bar Tap the on screen button or press the number key shown to continue Change animal number in Press to enter a birth ID Posihon Press to skip this position Animal 177 This number has been entered before Change animal number in previous Pos shown above Select This cow
19. ill transfer you through to your local depot Or Your local depot number is 4 1 2 How can get more flasks meters rubberware for my herd test You will need to do this through your local depot will transfer you through to your local depot Or Your local depot number is 4 1 3 How dol get my own copy of the EZ Link User manual These manuals are on the LIC website Home page Click on News amp Publications Choose Publications Scroll down to find EZ Link Manuals A LIC 4 1 4 Where is the LIC field technician assist client trainer as they should be at my farm by now 3 You will need to do this through your local depot will transfer you through to your local depot Or 4 Your local depot number is 4 1 5 Why are the flasks and herd test equipment still at my farm they should have been picked up by now 5 You will need to do this through your local depot will transfer you through to your local depot Or 6 Your local depot number is 5 Glossary Dummy Numbers Duplicate Number Farm Anomaly HHU Handheld Unit The cow is scheduled to milk only once per 24 hour period OAD Day An overflow flask is recorded when cow fills up one flask and requires a second flask to fill This is recorded as an overflow flask to ensure the samples are combined at the depot Overflow Flask Posca Pen Double up Single Entry Multiple Entry These are num
20. inished making changes The arrow keys toggle between all the boxes on the screen Keep pressing it until it goes to the correct box When you have finished making these changes press the Enter key or touch the finished making changes button on the screen Cancel changes 3 1 11How do I get out of training mode 1 Touch on the Menu button and select Finish Session 2 Continue through all the end of session screens and the finish session screen Select Exit training Mode from the main Menu Touch the Menu button at the bottom left of the screen From the pop up menu touch Finish Session on the screen or press the number 4 key Continue through all the end of session screens and you will return to the main menu screen 2 Query Flask Record an overflow flask 4 Finish Session Main Menu Main Menu Session 1 A ezlink Session 1 A ezilink Touch Exit training mode or press the number 3 key The background has now changed to light blue Touch Record Samples or press the number 1 key 3 1 12 How do I return to training mode From the main menu screen select Enter training mode If EZ Link has been used for any real testing then training mode is no longer available Main Menu Session 1 A e7zlink Main Menu Session 1 A ezilink Touch Select training Mode or press the number 3 key In training mod
21. ish Session 3 1 21 How do I scan my last row of cows not using all the positions Incomplete row in a Herringbone 1 Press the dot key three times 3 1 22 How do I add an extra cow to my row Herringbone 1 Once you have filled the number of positions with your row of cows press the enter key to confirm the list 2 From the next screen the scan menu choose Shared Position see below 3 Now key in the cow number and press the enter key To add an extra cow to your list two cows sharing one set of cups press enter and then select Shared gt Position from this next screen This will take you back to the cow entry screen having added an extra position to your row Query Flask Go Back e Delete the Last Row EZ Link FAQ s Version 1 EMG 2009 Page 21 of 27 A LIC 3 1 23 How do I successfully merge two HHU s EZ Link is asking you to synchronise handhelds choose No Finish the session on both the devices and let the LIC field technician know they will require merging back at the depot 3 1 24 What if have accidentally started the merge between two HHU s Touch the No button or press the ESC key If it is too late and the merge has been done transfer the call to the EZ Link field specialist 4 Depot Issues FAQ s 4 1 1 How do I cancel my herd test You will need to do this through your local depot w
22. low the screen instructions 3 Alternatively transfer the call through to the EZ Link field specialist Enter Date and Time eZ link Please enter the correct date and time Day Month Year The tab key toggles between the boxes Date and will highlight the numbers in the boxes To make any changes just start typing in the new number Hour Min Alternatively you can touch the boxes and drag over the numbers to highlight Use or Tab key to move them and type in the correct numbers Correct the date and time and press the When you have finished making Enter key to continue changes press the Enter key or touch Ent Correct 3 1 10 How do change my farm details Wrong dairy type wrong number of positions or wrong highest tag number 1 Touch the No button or press the ESC key 2 Follow the screen instructions below 3 Alternatively transfer the call through to the EZ Link field specialist Edit Farm Details BB on eZ link Use the up and down arrows to select your Change the dairy type by using the arrow keys or dairy type Press the tab key to move on touch the correct dairy type in the box Dairy type Se kotar Type the new number of positions and highest tag number Press the tab key leave number unchanged just press tab Number of positions 10 Type in the correct number of positions and or the Highest tag number 250 250 F
23. onds The blue light will flash and the device will power down N B If the yellow power key is held down for a longer period it may re boot the device Please reassure the customer that if this does happen all the herd test data that Is in the device Is safe 2 1 12 How do I turn the HHU When I press the yellow power key but the screen remains blank 1 Change the battery 2 If still not responding reboot the device 2 1 13 How do I use the touch screen if there is no plastic pen stylus with this HHU 1 You can use your finger or a closed pen N B Do not use an open pen that gets ink on the screen A LIC 2 1 14 How do I use this HHU if there is no strap attached For this test you will have to use it without a strap Let the LIC field staff or your local depot know that the HHU was missing a strap and that you would like to have a strap in future 3 Training User error FAQ s 3 1 1 What if have accidentally clicked on finish session and am not ready to finish this session 1 Press the enter key closing all the ending session screens and finishing the session 2 EZ Link returns to the Main Menu and is still in the current Session 3 Press Record Samples a For rotary check the current bail number is correct and press the enter key then continue entering your cows and scanning their flasks b For Herringbone from the Row Menu choose how you want to enter your cow numbers and sc
24. red bar Bail 6 114 Please scan a flask Animal number 114 is not known to MINDA Touch the red bar Tap the on screen button or press the number key shown to continue Press Ito change the animal Change animal number in current Bail Press to enter overflow Anim Animal 11415 unknown to MINDA This screen appears Choose the correct option Ignore this for now EZ Link FAQ s Version 1 EMG 2009 Page 9 of 27 A LIC Cow given a tag number exceeds the Highest tag Read the message on the red bar Animal number 447 is higher than allowed Bail 12 580 Please scan a flask Touch the red bar Tap the on screen button or press the number key shown to continue a Change this animal number Animal 560 exceeds farm s highest tag number This screen appears Ignore this for now Choose the correct option Find her number at the top of the screen If she is not visible tap the arrows at the left of this history bar A red scroll bar will drop down and takes you directly to the start or back to the end of this list By pressing the top arrows you will move along 3 cows at a time Choose the method that is best for you Touch the cow number when you find it and in the new screen start typing in the correct number or scan the correct flask N B c For rotary the history bar contains all the cows milked d For Herring
25. s battery warning appears when the battery life is at 15 This message will not interrupt the Herringbone i process and will appear only when all the flasks have been scanned It needs changing NOW If you do not change the battery very soon you risk nce it is changed press the Continue button disrupting the herd test Continue EZ Link FAQ s Version 1 EMG 2009 Page 5 of 27 A LIC 2 1 4 What if am pressing the yellow power key but the EZ Link computer is not turning on Press the yellow power button firmly and gently tap the screen If nothing happens change the battery Press the battery into its slot firmly you should hear a definite click If the device still does not turn on reboot the HHU Re boot the HHU by holding the yellow Power button until the screen goes blank and you see the Intermec screen appear to show it Is restarting It will start automatically start EZ Link If the HHU is not responding please put the call through to the EZ Link field specialist 2 1 5 What if the screen is dim and the backlight is not turning on The screen times out after 30 seconds if the Handheld is not being used 1 Gently tap the screen to bring on the backlight 2 Alternatively press the windows key at the top left of the keypad If the screen still does come on reboot the device 2 1 6 What if the telephone keypad appears on the screen Press
26. sample data in the HHU unless specifically editing it If the HHU freezes or stops working It s likely the data will still be in its memory and can be retrieved by LIC A Posca pen can be used to finish the rest of the Herd Test and the two sets of data can be merged back at the Weigh Station Before you do this please call the Helpline IMPORTANT Never leave the battery out of the HHU as this will turn the internal clock off and reset the date and time The wrong time will then be imported for your Herd Test so your HHU will not switch over to the second session A LIC 2 Hardware FAQ s 2 1 1 What if the EZ Link computer is frozen Use reboot to resolve the issues below e scanner is stuck on or scan light does not come on Check that the client is on the scan screen If so follow the reboot process below touch screen is not responding Follow the reboot process below If still not working advise the User to use the keypad as the touch screen may be out of alignment The keypad is not responding Follow the reboot process below The data collected so far during the Herd Test is SAFE unless you are in a Herringbone and have not finished scanning the flasks n this case you will need to re enter the cow numbers and scan the flasks Reboot process 1 Hold down the yellow power key blue light will flash at the top of the device and then the screen will go blank Keep the yellow power key pressed do
27. the small white telephone End key on the right of the centre blue scan button If it does not disappear tap the screen above and outside of the telephone keypad If it still does not disappear reboot the device 2 1 7 What if there is a message the screen that says Exception Error Reboot this device 2 1 8 How do I change to session 2 it is morning but the HHU is still in session 1 1 Put this call directly through to the EZ Link field specialist N B The HHU has an internal clock and the session automatically changes after 3 hours of not being used However if the internal clock is stopped flat battery not changed it will interfere with this automatic process A LIC 2 1 9 How dol return to Session 1 to scan a couple of flasks from the previous session 1 Clearly mark these flasks with the cow number and the session Put them aside and let the LIC field technician know that they require scanning when they get your samples back to the depot 2 1 10 How do I change to session 2 as 1 have now finished session 1 1 The HHU has an internal clock and the session automatically changes after 3 hours of not being used 2 Turn it off at night and when you turn it on in the morning it will be in session 2 If it is not then ring the 0800 in the morning and the EZ Link specialist will guide you through the process 2 1 11 How do I turn off the HHU 1 Firmly press the yellow power key for a few sec
28. wn until a blue screen with the Intermec logo appears then release the yellow power key The device will now go through a number of set up screens and will stop on the EZ Link Record Samples screen if cows have been entered and flasks have been scanned e Rotary after selecting Record Samples the screen will go to the starting bail number and defaults to the current bail number e 15 this the correct bail If yes press the enter key If no change it to the correct number and then press the enter key Herringbone after selecting record Samples the screen will go to the Row Menu screen and now choose the way you want to enter your cow numbers If the device does not reboot after a significant amount of time with the finger holding down the yellow power key try changing the battery If the device still does not reboot remove the battery for 1 minute and then replace the battery or put in a new battery Now the device should go into the reboot process If the device still does not reboot suggest the User remove the battery for 10 minutes and use posca pen on the flasks Replace the battery and if the device 15 still refusing to reboot advise them to contact their Depot to see if they can get a replacement HHU If a small text box appears Clean boot the system The User MUST do nothing or press the LEFT top blue scan button and the device will continue rebooting If the right top blue scan button is press
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