Welcome to the aidmatrixSM Online Shopping Service User Manual
Contents
1. E Geemg List Check Out Activity S Order Management me to Agency Express 3 It s Holiday Meal Box Time Check Agency News get your order form today Agency T 30 years of Feeding Our Hungry Neighbors Search 30 Stories To Inspire You We are excited to showcase an inspiring new story each day throughout Hunger Action Month Together we can solve hunger Click here to read these stories of hope HUNGER ACTION MONTH Fill A Plate Hunger Action Who is Kate 1 Access the scheduler by placing your curser over the Order Tab 2 Then on the drop down list click on Scheduler 13 Rev 11 2013 The Scheduler consists of two sections NORTHER Fool FEEDING OUR HUNGRY NEIGHBORS e Welcome d Ords Le Bereet Heip gt About Aidmatrix Log Out Welcome ceklund 0112P1613C Scheduler i Pickup Delivery Date Time Select One v ae Reserve My asss Date Time Reference Number Standing Type 1 The top section labeled Scheduler is for reserving available appointment dates times for an order 2 The lower section labeled My Appointments displays existing appointments 14 Rev 11 2013 All reserved appointments are listed under My Appointments along with the following information FEEDING OUR HUNGRY NEIGHBORS zech Welcome Order Options Freen gt Food Bank Links E Help gt About Aidmatrix Log Out Welcome ceklund 0112P1613C Sc2. Welcome ceklund 0112P161 Activity Scheduler oliday Closure NOTICE The food bank will be closed 2 days for Thanksgiving on Nov 28 and 29 rder accordingly And remember SUBMIT CART before you leave Agency Express 30 years of pg Feeding Our Hungry Neighbors Search All of your orders will be displayed sorted by Order Date You can click on any heading to sort by that column Fool OD Fook FEEDING OUR HUNGRY NEIGHBORS di Vi Welcome Order Options P Report gt NK ay Help About Aidmatrix Log Out Welcome dmoss 0112P1109A Search ci A Summary From Date To Date Reference Number Total Orders Total Weight m 11 73426 Ibs Total Amount Search Show All en 3 10452 36 Order Management Reference Number Status Gross Weight Total Price Pickup Delivery Date V4 PO1348578 Acknowledged 10 666 00 1 472 48 11 14 2013 PO1342549 Invoiced 10 401 00 1 980 32 11 07 2013 AO 0160697 Invoiced 5 914 00 0 00 11 07 2013 30 Rev 11 2013 Viewing a Specific Order The shopper can search for a specific order by 1 Typing the Reference number in the Reference number text box and clicking the Search button 2 Selecting a From Date and a To Date and then clicking on the Search button 3 4 When a PENCIL ICON is displayed you can reopen the order to edit Please Selecting the Show All to display all orders remember to submit the order once you have completed your changes
3. Message from webpa You are editing a submitted order All changes are subject to foodbank approval Please remember to SUBMIT the order once you have completed your changes a Under the Status column your Order Number will fall under one of the following e Draft Your shopping cart contains an order that has not been submitted e New Order Your Order has been recently submitted and not yet sent to the Food bank If you Know you just did an order and it does not show up here as New Order you probably forgot to Submit Cart Go back to Order Options and click on Shopping List as if you were going to enter another order The recent order that you started and did not finish will display e Sent to Food bank Your Order has been sent to the food bank and is awaiting their approval and release e Acknowledged Your Order successfully synchronized with the food bank inventory database e Released Your Order has been accepted and processed by the food bank e Invoiced Your Order has been picked up by your agency and has been billed e Rejected Your Order was rejected by the food bank There are several reasons why an order is rejected by the food bank Once rejected that order cannot be retrieved or modified by the shopper You will need to create an entirely new order 31 Rev 11 2013 View Order Details Click on a Printer Icon to see a copy of the order details Order Details
4. al dmat L 4 SM Formerly Named America s Seco Second Harvest technology humanity partnership AgencyExpress 3 User Guide Neighbors feeding Our e Updated February 2014 2 Rev 11 2013 Table of Contents AgencyExpress User Guide Welcome 10 AGENCY E XDI S eegenen 3 Browser R qQuire Ment cccccccsccceeecseccececeeeceeecseeceeeceueesaeeseueseueenseeseeeseaeenees 4 LOGON 1O AGENCVEXDIESS Mra 5 Forgot Your PASSWONE KEE 8 FOFGOL Your Programi E eil 9 WelCOMe SCree BEEN 10 Seine 12 Reserving an Appointment Time for Pickup ssssssssssessssnsnssesrrserrssrrerseerresrrnne 15 Ratelach DOO NMC EE 18 Standing Delivery Appomtmente asrscaeranoi aa 19 SNOPI e E 20 SENCON e arr A A E AEE 21 Shopping Cant E EE 22 PRO GONG EE 22 DMODDING ISU E 22 Submit Orders from Your SHOPPING Cart 24 POPARONE S 25 VS ele Uer EE 25 COMMEN setae ia A AAA 26 SHOPPING eng il E TE 27 Order dE Le E EE 29 Change PASS WONG EE 333 Beie hl msl 9 2 RE 34 LOG OULOLAGENCYEXDNCS E 35 Freguently ASKS CSS TONS ee tcte cic EE EE esata anes 36 3 Rev 11 2013 Welcome to AgencyExpress 3 AgencyExpress is a powerful Web based tool sponsored by Feeding America and Aidmatrix that will help you shop for and manage your food bank orders online You can use AgencyExpress to search for items view item details send orders to the food bank and review the status of your orders This handbook assumes the use
5. Forgot Your Program Code After you click on Forgot your program code a new screen will appear listing all the available program codes for you to choose Agency Express 3 0 Internet Explorer provided by Dell lb A bttp 66 170 20 168 AgencyExpress30 ForgotProgramCode aspx MAEI w dir Agency Express 3 0 mm Zoe e vi Page v Tools v FEEDING ajdm De AMER CA admatr x KKE Program Code Right Aid Right People Right Time Food Bank Code Food Bank Name 0006 Capital Area Food Bank of Texas Virtual Aid Drive 0089 Central New York Food Bank 8 he Virtual Aid Drive by 0018 A ee ee Food Aidmatrix is an internet based tool that allows organizations to 0092 Community Food Bank of Eastern Oklahoma d edo nline monetary donation drive You can learn 0058 Community Food Bank of New Jersey a ut Virtual Aid Drives by clicking here 0056 Connecticut Food Bank oy ap taney Erop im Nooa haen ndamar S ES CL 0030 Flint SCH ETH e ERa 0010 Food Bank For New York r EE i 0081 Food Lifeline Seattle 0080 Foodbank of Coastal Georgia 0040 Harvesters Food Bank Kansas Certified Secure 0037 Houston Food Bank This site is tested and certified 0038 IN Food Bank daily to pass the McAfee Done E Internet Protected Mode Off R100 e b Harvest en Agency Exp lt ERO gd 11 41 AM Your Program Code for Northern Illinois Food bank is 0112PXXXXX where X represents your food
6. In the standing delivery appointment example below the program has a regularly scheduled delivery at 10 30 AM on October 28 ifu Welcome Order Options Report Food Bank Links Help gt About Aidmatrix Log Out Scheduler Pickup Delivery Date Time Select One v we C Reserve My Appointments Date Time Reference Number Standing Type 4 d gt Note If you would like to be added to the delivery schedule or want to increase the number of deliveries please contact our Help Center 20 Rev 11 2013 Shopping The user can access the shopping pages by selecting Shopping List from the Order Options tab ol FEEDING OUR HUNGRY NEIGHBORS Welcome ceklund 0112P161 Order Options eent ANH Help About Aidmatrix Log Out Shopping List Check Out Order Management Scheduler Holiday Closure NOTICE The food bank will be closed 2 days for Thanksgiving on Nov 28 and 29 Order accordingly And remember SUBMIT CART before you leave Agency Express Agency T 30 years of Feeding Our Hungry Neighbors Search Or by selecting Shopping List from the Order Options PAGE No cl FEEDING OUR HUNGRY NEIGHBORS trix Log Out Shopping List Check Out Order Management Scheduler The Aidmatrix Foundation Inc Copyright 2008 21 Rev 11 2013 Foo FEEDING OUR HUNGRY NEIGHBORS i d t Welcome Order Optio
7. you will not have an order in the work flow SEELEN at g Submit Cart Orders are Tentative Please keep in mind that your order is tentative until released by the food bank quantities may have to be changed and orders may be rejected Please check your Order Management screen periodically to make sure your order has been Released You should receive an email when your order is released however you will not receive one if your order is rejected or if it has not progressed to the point of being released When you try to close your webpage before properly submitting an order you will get a warning message that says You are leaving AgencyExpress and have not submitted your cart Are you sure you want to quit shopping You can then choose to exit the page or stay on that page to continue shopping and submit the cart Windows Internet Explorer i Are you sure you want to leave this page Message from webpage You are leaving Agency Express and have not submitted your cart Are you sure you want quit shopping Leave this page ch Stay on this page See next page for details on Order Management 29 Rev 11 2013 Order Management Review the Status of Your Orders You can review the status of your order once it has been submitted to the food bank The food bank may alter the details of your order 1 Geck Order ae from the Order Options tab at the top of your screen
8. Req Type of handling required for this item 2 Extra Info Not available at this time 3 Price per Unit Cost of each unit of this pack 4 Category Category of this item 5 Picture If you click on this icon and a picture of this item has been uploaded by the Food bank then the picture will be displayed 6 Food Source Special information to display where this item came from 7 Cube Size A measurement to allow for how much space is required for this item 8 Packaging Type How this item is packaged 9 People served Optional information on how many people this item will serve 10 Price per Pound Calculated value to determine how much per pound this item costs 11 Cost per person Calculated value to determine how much per person this item costs 24 Rev 11 2013 Submit Orders from Your Shopping Cart The shopping cart screen stores all of the items that you selected from the shopping list This is the last screen to complete before submitting your order CC lf E Sr aa Welcome Order Options E Report E Foodbank Links E Help E About Aidmatrix Log Out Welcome shopper2 7777P10002 S Order Options Check Out Order Management Search Scheduler Item No Description Handling Req Desc Code Total LineNtems Total Due Select one v 2 22 00 EE EEN Available Credit Limit Gross Weight Select a Category v Select one v 19 570 22
9. all month long Click here to view activities and ways you can support HUNGER SS ACTION I MONTH Fill A Plate Welcome To return to this Welcome screen at any time Click on Welcome Order Options Contains links to Shopping List Check Out Order Management and Scheduler Reports Contains links to your Statements a future enhancement and Survey Responses active but no surveys available at this time Food bank links Contains links that are set up by the Food bank These could be FAQs documentation surveys and links to other applications that the Food bank wants the agency to access This information is controlled by the Agency Express team at the food bank Help Contains Change Password and Report a Problem About Aidmatrix Link to Aidmatrix org website Logout Logs the user off the system Display of the user information of the person who has logged in Content Area Custom content can be displayed in this area The content is determined by the food bank 12 Rev 11 2013 Scheduler Your First Stop AgencyExpress allows you to view available pickup and standing delivery dates and times and to select one of the available appointment times for your order However the system still requires that appointments be pre reserved scheduled in advance of associating the appointment date and time with a new order or modifying a schedule of an existing order
10. at 630 443 6910 x820 or email helpcenter northernilfoodbank org cannot log in my screen says Unknown user or password What do I do now First make sure youre signing in at the right place You should go to agencyexpress3 org and enter your first initial and last name e g hpoiter If you are trying to log onto Agency Tools on the food bank s website the universal username is nifo and the password is Partner case sensitive What steps need to be taken if an AgencyExpress user leaves our agency Contact the Help Center at 630 443 6910 x820 or email helpcenter northernilfoodbank org and provide the username that is no longer applicable We will deactivate the user from the Online Shopping System on behalf of your program and set up the new person in the system How do update my email address for AgencyExpress Contact the Help Center at 630 443 6910 x820 or email helpcenter northernilfoodbank org and give us the correct email address for your username and program code This is very important because your password is tied to your email address Once have submitted my order how will know when it has been confirmed by the food bank Check your Order Management screen to track your order through the system The progression is New Order Sent to food bank Released the order is okay and a pick ticket has been sent to the warehouse and Invoiced There could also be Rejected by the food ban
11. bank program number For example if your program number for the food bank is 1100A your Program Code for Agency Express would be 0112P1100A If you need help call the Help Center at 630 443 6910 x820 10 Rev 11 2013 Welcome Screen You are now at the Northern Illinois Food bank Agency Express Welcome Screen Welcome bbarraza 0112P1299A Welcome to Agency Express 3 It s Holiday Meal Box Time Check Agency News to get your order form today Agency Ti 30 years of Feeding Our Hungry Neighbors Search HUNGER ACTION Hunger Action Month is Here September is Hunger Action Month and we encourage you to take action and help us spread awareness and support to help feed our hungry A f neighbors all month long i i pe Click here to view activities and ways you can support l AU E Ta i AN Fill A Plate Hunger Actio 30 Stories Who is Kate e HUNGER SS ACTION 1 MONTH The AgencyExpress Welcome Screen is displayed each time you log in The content of this screen may vary but the tabs will not 11 Rev 11 2013 ee ee Welcome Order Options Repo Welcome bbarraza 0112P1299A Activity Status Welcome to to get your o 30 years oT DES Feeding Our Hungry Neighbors Hunger Action Month is Here September is Hunger Action Month and we encourage you to take action and help us spread awareness and support to help feed our hungry neighbors
12. v M v dep v Pager Safetyy Toos Sp zo S FEEDING aidmatrix E KR SZ he AM E Fe CA Right Aid Right People Right Time KR Welcome Order Options Hl Report gt Food Bank Links Help gt About Aidmatrix Log Out Agency Express 3 0 Welcome shopperi 7778P10001 Activity S Order Manageme Check Out Scheduler Shopping is closed until Year End Inventory is completed Your current activity status does not allow you to submit an order Please contact your food bank ay 100 lt ile 5 21PM Shopping will resume when the administrator reopens the function 33 Rev 11 2013 Change Password Use the Change Password feature to update your password 1 Click on Change Password from the Help tab at the top of the screen About Aidmatrix Log Out Out Welcome dm Welcome Order Options Order Options Report Report gt NK orms Report a Problem Activity Status Alert 2 Type in your Old Password New Password and Confirmed New Password 3 Click on Change Password to save your changes FEEDING idmatrix AMERICA ACHAT TEX Welcome Order Options Report gt Foodbank Links P Help About Aidmatrix Log Out Change Password Old Password New Password Confirm New Password Change Password Done Internet Protected Mode Off R10 4 Look for Your password has been changed to appear on y
13. 013 Forgot Your Password 8 Rev 11 2013 After you click on Forgot your password a new message box appears on your screen 1 Enter your User Name and Program Code see page 6 to retrieve your password 2 Click Submit An email will be sent to the email address on record at the food bank This email will contain a reminder of your password Use the password from the email to login using steps 1 3 from Log On to AgencyExpress on pages 5 6 gt Agency Express 3 0 Internet Explorer provided by Dell la We de 177 GW The Aidmatrix Foundation Agency Express30 x Pax eM http 65 170 20 168 AgencyExpress30 ForgotPassword aspx mr me v Page v Tools v e FEEDING aidmatrix ER x a s A M E R C A Right Aid Right People Right Time e d N Zi aidmatrix Right Aid Right People Right Time Forgot Your Password User Name Enter your User Name to receive your password Program Code Conrail The Virtual Aid Drive by eo DEED Aidmatrix is an internet based tool that allows organizations to Virtual Aid Drive Submit more about Virtual Aid Drives by clicking here Certified Secure Internet Protected Mode Off lt EBS a Sit SG E FW AE 3 0 Pilo D AgencyExpress Done Te Working Blac IE Inbox Micros E RE Harvestcen C Agency Express BS Wal 11 34 AM H Rev 11 2013
14. 11 Feature Type ND z pe a Select one Search Show AU View Favorites _ SZ N Print Addto Cart Check Out Shopping List Sort By m Order Availabity Item S Unit VAP Pack Feature Gross e Oty Oty No Description Prios Fee Size Ta e Weigh ht Favorite 10 10007 Bakery Goods Assorted 2 00 0 00 1 Case Discounted 1 Item 10 10011 Produce 2 00 0 00 Case Discounted 1 Item 10 10014 Cottaae Cheese Dairv 1 00 0 00 12 180z Discounted 1 1 Click on Check Out from the shopping list or from the menu bar on the Order Options tab 25 Rev 11 2013 Shopping Cart Welcome Order Options gt Report gt Food Bank Links Help P About Aidmatrix Log Out Welcome ceklund 0112P16 My Appointment Shopping Cart Summary Reference Number PO 1349889 Total Due Total Line Items Pickup Delivery Date Time 450 00 5 aama Delivery Shopping My Comment Please limit comment to 150 characters no special Gross Weight Total Cube Size Ca rt characters Anything over 150 characters will be cut off when PO is 760 Ibs 0 Cu Ft Appointments updated or submitted r Su a Shopping Cart be gt oo oo Print Clear Cart Continue Shopping Update Cart Submit Cart e i Item Gase Gross Unit Packaging Pack Handling VAP Shopping Order Qty No EE deeg Weight Price Type Size Requirements Fee SPs Ca rt x 14929 BBO sauce 5 CASE 200 2 80 Bottle 4 1 Dry 0 00 5 Tony Romas 4 Plastic gallon Available Qty i gallon 19 8196 F2E C
15. Password and Program Code a Your Program Code is 0112P case sensitive followed by your four digit food bank Program Number For example if your program number at the food bank is 1100A your Program Code would be 0112P1100A Click on Login Change Password topic is found on page 32 By clicking on the check box next to Remember me next time you will not need to enter your User Name and Program Code each time you log in Your computer will remember these two fields and fill them in for you the next time you use the system You will still need to enter your password Please do not use this feature on public computers i e library friend s house etc lf you want to clear the Remember me next time click on the Need to clear your username and program code Click here If you have forgotten your password click on Forgot your password Skip to Forgot Your Password page 8 If you have forgotten your program code click on Forgot your program code Skip to Forgot Your Program Code page 9 D Rev 11 2013 8 A successful login brings you to the Welcome screen In the example notice that we now have a pop up for the Activity Status Alert click the Close button to vn B UNE Agency Express3 Agency Express3 Lync Recordings All Doc ADP Norther Hlinois Food Bank Agency Monitor Schedule P Pandora intemet Radio L L Home Northem Illinois F NIFBTS Intranet Suggested Sites gt B Web Slic
16. The Order Detail screen shows the following 1 Appointment Details All the information for the Appointment for this order to be delivered or picked up as well as any comments about this order 2 Shopping Cart Summary All the information about the cost of this order as well as Gross Weight Cube Size and Total Due 3 Shopping Cart All the line details for this order 32 Rev 11 2013 Shopping Temporarily Disabled The AgencyExpress Welcome Screen may display Activity Status Alerts and Pop Up messages which state that Shopping has been disabled e g for inventory You may see a message similar to this in the Pop Up Message ele ew 2 Agency Express 3 0 Windows Internet Explorer x http sandbox agencyexpress3 org agencyexpress30 Welcome aspx 5 x E Live Search Ais sy Favorites ss Suggested Sites e BI Web Slice Gallery v E Agency SS 3 0 Kr da v Page Safety Toos Activity Status Alert Shopping is closed until Year End Inventory is completed Your current activity status does not allow you to submit an order Please contact your food bank Close F Internet Protected Mode On Za e 100 e lt Cd 5 21PM ZC AT amp T Webmail Wi E Agenc If you tab on Order Options you will also see that Shopping List and Check Out are temporarily not available o x DESEN FER Sy Favorites si Suggested Sites Web Slice Gallery
17. arnation 10 CASE 50 37 32 Packet 8 8 Dry 0 00 10 INSTANT packs Available Qty BREAKFAST of 705 oz 90 Essentials 8 packets 8 packs of 705 oz packets Milk Chocolate x 16015 HOUSEHOLD 10 CASE 210 3 78 Case 24 100 ct Dry 0 00 10 PAPER pkgs Available Qty Napkins 24 SA71 100 ct pkgs There are four sections of the Shopping Cart My Appointments Shopping Cart Summary Action Icons and the Shopping Cart My Appointments Reference Number You will see a reference number at the top of the header Use this number to identify your order later on in Order Management Pickup Delivery Date In order to complete your shopping experience select either pick up or delivery from the drop down menu 26 Rev 11 2013 Pickup 1 Fora Pickup appointment Click on the Calendar Icon this brings up a calendar The appointment date you set up in the Scheduler will appear in GREEN Click to select 2 Click on the Clock Icon The time slot you scheduled appears Click to select Delivery 1 Click on the Calendar Icon and select the date the order is scheduled to be delivered It will appear in GREEN Click to select 2 Click on the Clock Icon Your standing delivery time appears Select the predetermined time of your delivery Comments IMPORTANT This text box is used to record any comments for this order Every order will be looked at before it is released to the warehouse Comments are important so if there is somet
18. e Gallery 6 desktop E Free Hotmail RealPlayer iy we Favortes 35 P Pandora Internet Radio Li Agency Express 3 x D EI 17 ge Pagew Safety Took r Activity Status Alert Welcome to Agency Express 3 It s Holiday Meal Box Time Check Agency News to get your order form today Close 1027AM 103 203 Ja E LIVE Agency Express3 Agency Express 3 Lync Recordings All Doc ADP g Northern Hinois Food Bank gy Agency Monitor Schedule P Pandora Internet Radio L Home Northem Illinois F NIFBTS Intranet Suggested Sites EB Web Slice Gallery 2 desktop E Free Hotmail RealPlayer o Ge Favorites 55 P Pandoralnteret Radio Li Agency Express3 X E Te yi T Welcome Order Options Report gt Food Bank Links Help gt About Aidmatrix Log Out Welcome bbarraza 0112P1299A D EI 17 g Pager Safety Took r Activity Status Alert Welcome to Agency Express 3 It s Holiday Meal Box Time Check Agency News to get your order form today Agency T Vi ez C d i veig Search 1983 2013 Fill A Plate For Hungry Neighbors Help us reach our 10 000 goal for raising funds and invaluable awareness for our hungry neighbors this September through our Fill A Plate campaign you can help Fill A Plate here Hunger Helpers Bank of America P Internet Protected Mode Off f e Ro e g 1031 AM 10 3 2
19. fully reserved an appointment A window with the message Reservation successfully created will be displayed Click the OK button Scheduler Pickup Delivery Date Time Select One e w SE My Appointments Date Time Reference Number Standing Typer The newly created reservation will be listed in My Appointments the example reservation is outlined in red 18 Rev 11 2013 Deleting an Appointment The My Appointments scheduler also allows for the user to delete previously set appointments that are NOT already associated with a new or existing order i e the Reference Number field for that appointment will be blank Welcome TT Report k JAN Help About Aidmatrix Log Out Welcome nshopper 0112P1002A Scheduler Pickup Delivery Date Time Select One v we Reserve My Appointments Date Time 10 24 2013 02 30 PM Delete Fe 1 Click the Delete button to the left of the appointment 2 A pop up window with the message Are you sure you want to delete this will be displayed 3 Click the OK button The appointment will be deleted 19 Rev 11 2013 Standing Delivery Appointments For those partners that have a regularly scheduled delivery a set monthly or weekly day time the standing appointments for the next 2 weeks will be listed under My Appointments It is not necessary to reserve your delivery time because your standing appointment will already be reserved for you
20. heduler Pickup Delivery Date Time Select One e h l El Time Reference Number Standing Type Date The scheduled appointment date for a pickup or delivery Time The scheduled appointment time for a pickup or delivery Reference Number This is the Purchase Order PO number which is automatically generated and assigned to each web order when it is initially created The reference number is listed in the My Appointments table ONLY after an order has been associated with the appointment date and time Standing Indicates whether an appointment is a regularly scheduled appointment standing delivery appointment or a unique appointment chosen by the shopper a Y Yes this appointment is a standing appointment for scheduled food bank delivery D N No this appointment is not a standing delivery appointment schedule Type This is the type of appointment s currently set for your program e g Pick Up or Delivery 15 Rev 11 2013 Reserving an Appointment Time for Pickup Network partners picking up orders at the food bank must reserve an appointment time prior to creating an order Note If your program is ordering for your standing delivery appointment you do NOT need to reserve an appointment time and you can skip this step Welcome F Order Options gt Report gt Food Bank Links gt Help gt About Aidmatrix Log Out Bee Pickup Delivery Date Time Select One Q Reserve Date Time Reference Nu
21. hing the Food bank needs to know about this order please indicate it here SS Wi Welcome Order Options d Report l Food Bank Links Help About Aidmatrix Log Out Welcome ceklund 01121 My Appointment Shopping Cart Summary Reference Number PO1349689 Total Due Total Line Items Pickup Delivery Date Time 450 00 Delivery Comment Please limit comment to 150 characters no special Gross Weight Total Cube Size characters Anything over 150 characters will be cut off when PO is updated or submitted 760 lbs 0 Cu Ft Shopping Cart SE P Print Clear Cart Continue Shopping Update Cart Submit Cart Item ia a Gross Unit Packaging Pack Handling WAP 2 er ot No Descr ee ME Weight Price Type Size Requirements Fee Sperta 27 Rev 11 2013 Shopping Cart Summary The Shopping Cart Summary section displays the following information e Total due Total estimated monies due for this order This value increases or decreases as items are added to or deleted from the open shopping cart e Total Line Items Total number of unique item numbers that have been ordered e Gross Weight Current total weight of the items on the order e Total Cube Size Total area needed for this order Action Icons The action icons are used for the following actions e Print Prints the currently displayed list of items e Clear Cart Clears any items that have been added to the cart e Continue Shopping Returns
22. ites v gt xD om Pagey Satety Toos BW A py Favorites Agency Express 3 ZA Fool FEEDING OUR HUNGRY NEIGHBORS _ Weicome Order Options Report E Food Bank Links Help AboutAidmatrix Log Out Welcome ceklund 0112P1613C Activity Status Alert Holiday Closure NOTICE The food bank will be closed 2 days for Thanksgiving om Nov 28 and 29 Order accordingly And remember SUBMIT CART before you leave Agency Express 30 years of Feeding Our Hungry Neighbors Send eCards To Help Us Provide Holiday Meals A private foundation wil match ALL donations from mew donors this holiday Send eCards or donate todayto heip us ensure ower 30 000 families have a ful piate this holiday season Click here for more details y CHARITY NAVIGATOR Donors Dedicated Four Stars Hunger Helpers THE e Intemet Protected Mode Off 3 41 PM 8 2013 36 Rev 11 2013 Frequently Asked Questions need HELP beyond the information given in the user guide What do I do Please contact our Help Center at 630 443 6910 x820 or helpcenter northernilfoodbank org How do I get a username password and program code Contact our Help Center at 630 443 6910 x820 or helpcenter northernilfoodbank org What do I do if I forgot my username password and program code lf you have forgotten only your password and or program code refer to the respective sections of this manual Otherwise call our Help Center
23. k A rejected order cannot be retrieved an entirely new order will have to be created to replace it How do know if my order has changed from the quantities originally ordered You can confirm the quantities of your order by looking under the Accepted Quantity column in Order Management Refer to the Review the Status of Your Order section
24. ked are required EAA OAA Northern Illinois Food Bank Tease raren SE coin 2 Follow the link in Northern Illinois Food Bank website in Agency Tools Agency Tools 30 years of Feeding Our Hungry Neighbors Search GO ABOUT US GET HELP DONATE GET INVOLVED ABOUT HUNGER NEWS AND EVENTS PROGRAMS E Print 7 Email FjLke 0 wtweet 10 Pinie CEA Text Size AAA AGENCY TOOLS Home SHOPPING LIST Agency Tools AGENCY EXPRESS AGENCY NEWS ALERT erma eee ese int Or type the following web address into your Internet browser http agencyexpress3 org Note Do not use hitps 6 Rev 11 2013 This action displays a new window shown below which is the Aidmatrix Agency Express Login page gt Agency Express 3 0 Internet Explorer provided by Dell http 66 170 20 168 AgencyExpress30 newLogin aspx i FIT EEN See e Bea y d Zi S We Ge B S The Aidmatrix Fourdestien Agency Express 3 0 Send E RB e 3 Page v h Tools FEEDING dm gt e E AMER CA admatr x KL sg VS aidmatrix Right Aid Right People Right Time Login User Name Password Forgot Password Program Code Forgot Program ie Remember me next time Need to clear your username and program code Click Hens Log In Virtual Aid Drive clicking here Certified Secure P Internet Protected Mode Off amp 100 e DO GE EWL Enter your User Name
25. mber Standing Type To reserve an appointment 1 Click on the down arrow in the Pickup Delivery field 2 On the drop down menu click on Pickup 16 Rev 11 2013 oe A emm gt Report gt Food Bank Links gt Help About Aidmatrix Log Out Scheduler Pickup Delivery Date Select One e us E select the appointment date Click on the calendar icon a A pop up calendar will be displayed Scheduler Pickup Delivery Date Time Pickup X My Appointments Date Time BEIER E es b Choose an appointment date by clicking on one of the available pickup days Days with available pickup times will be highlighted in yellow 2 Next select the appointment time Click on the clock icon a A pop up list of the day s available appointment times will be displayed Scheduler Pickup Delivery Date Time Pickup X ct 2013 we Reserve 08 00 AM 10 30 AM 08 30 AM 11 00 AM 01 My Appointments 09 00 AM 11 30 AM 02 09 30 AM 12 30 PM 10 00 AM Date Time Reference Number Standing Type SS EE ee ee eee eee b Choose an appointment time by clicking on one of the available times 3 To finish reserving your chosen appointment date and time click on the Reserve button 17 Rev 11 2013 Scheduler Pickup Delivery Date Time Pickup h 24 Oct 2013 ge s 02 30 PM ee My Appointments Date After you have success
26. ns Report E Food Bank Links Help E About Aidmatrix Log Out Welcome nshopper 0112P1002A Search Shopping Cart e EE Total Line Items Total Due Shopping Search 0 0 00 Cart Select a Category v Options Gross Weight Details 0 Search Show All View Favorites S SG gt Print Clear Cart Addto Cart Check Out Shopping List Sort By Tip Please Add to Cart requested items before leaving page Shopping B 2 3 4 5 6 7 g z 10 Order Available Item TERR Unit VAP Feature Gross 2 Avatlable VAP Feature Gross Oty Oty No Description Price Fee Pack Size Toa Weight Favorite 1 5699 Bagged Salads FRESH Various 0 00 0 00 6 12 bags per 10 Types 6 12 bags per case case Assorted Assorted sizes S 362 8255 Ball Park Franks 1 98 0 00 2 5 b pkas 11 Search Options When the Shopping List is first displayed it will include all the products that are available for the shopper It does not have headings like the website shopping list and the items are not sorted the same You will need to experiment search options to find the products you want Using the Favorites button for items you order repeatedly will save a lot of time on future orders The shopper can limit the items displayed by using the drop down feature of the text boxes listed below or filling in the text box where a drop down is not available and selecting the Search button e Wem No e Description e Category The shopper can al
27. our screen Click Continue The next time you login you will need to use the new password 34 Rev 11 2013 Report a Problem lf you have a question or need to report a problem fill out this form and an email will be sent to the food bank 1 Click on Report a Problem from the Help tab at the top of your screen Activity Statue Alert m 2 Select from the drop down list the subject of the problem Foo FEEDING OUR HUNGRY NEIGHBORS RTHERN nal Foor FEEDING OUR HUNGRY NEIGH ao 7 iio IK r Help About Aidmatrix Log Out Welcome dm Welcome dmoss 0112P1109 Report a problem Subject Our delivery is not on time Our delivery is not on time Received damaged product Other Order discrepancy Need more information about a product Can t find my order have a question about our account Shortage on order Submit Reset The Aidmatrix Foundation Inc Copyright 2008 3 Enter in the text box any extra information that you want sent with your email 4 Click on Submit This will send this email to your food bank 35 Rev 11 2013 Log Out of AgencyExpress 1 Click Logout at the top of your screen slzel as ep UNE Agency Express 3 S Agency Express 3 7 Lync Recordings All Doc ADP Northern Illinois Food Bank Agency Monitor Schedule P Pandora Internet Radio L amp Home Northem Illinois F 43 NIFBTS Intranet S Suggested S
28. r is familiar with the use of an Internet browser and has access to the Internet Except in situations specific to the use of AgencyExpress instructions on using an Internet Browser or connecting to the Internet are beyond the scope of this user guide lf you have questions regarding AgencyExpress please contact our Help Center by calling 630 443 6910 x820 or emailing us at helocenter northernilfoodbank org Thank you Northern Illinois Food Banks AgencyExpress Team 4 Rev 11 2013 Browser Requirements To use AgencyExpress you will need e Personal Computer e Internet Access e Web browser Internet Explorer 6 0 or higher OR Firefox 2 x or higher 5 Rev 11 2013 Log On to AgencyExpress Once you have received your AgencyExpress User Name Password and Program Code you can log in to the website and shop online 1 Log in to http solvehungertoday org and click on Agency Tools a Login User name for solvehungertoday is nifb b Password for solvehungertoday is Partner Case sensitive d Bank Ze gt a Agency Tools 30 years of Feeding Our Hungry Neighbors Search GO amp Print 7 Email Die 0 Tweet lt 0 init Share 2 Text Size A A A Feeding Our Hungry Neighbors Enter your zip cod qx a list of e our partner food assistafsagites Login Sign up for our e newsletter User name Enter e mail address Learn About Hunger Fields mar
29. so select the Favorites button to see only the items that the shopper has selected as a favorite The favorite items are indicated by a STAR in the Favorite column This is a real time saver The Show All button displays all items available in alphabetical order 22 Rev 11 2013 Shopping Cart Details The Shopping Cart Details section displays the following information e Total Line Items The total number of unique item numbers that have been ordered e Total due The total estimated monies due for this order This value increases or decreases as items are added to or deleted from the open shopping cart o IMPORTANT gt The Total Due is estimated It does not include grants View Order Management page 29 for updated estimate e Gross Weight The current total weight of the items on the order Action Icons The action icons are used for the following actions e Print Prints the currently displayed list of items e Clear Cart Clears any items that have been added to a cart e Add to Cart Adds any selected items from the items list to the current shopping cart o IMPORTANT gt You must Add to Cart before leaving a page of the shopping list or items will not be included in your order e Check Out Sends the shopper to the Check Out Screen Shopping List This section displays the items that have been searched for These items can be sorted by clicking on the column headers or by selecting an item s
30. the shopper to the Shopping List page e Update Cart Updates any selected items from the items list to the current shopping cart e Submit Cart Submits this order to the Food bank Shopping Cart This section displays the items that have been added to the shopping cart On each line the user will see the following information 1 Order Qty The initial value is the quantity ordered If this quantity needs to change then the shopper can update the quantity text box and then click on the Update Cart action icon The X icon will delete this line item and the value in the is the maximum quantity available to the agency 2 Item No This code is specific to each item If this code is clicked on then the complete details of the item are displayed 3 Description Description of the line item 4 Quantity Quantity of the item that has been ordered 5 UOM Unit of measure 6 Gross Weight in Ibs Weight of one unit of the item 7 Unit Price Cost of one unit of the item in U S dollars 8 Packaging Type Type of packaging that the item has 9 Pack size Size of the packaging 10 Handling Requirements Type of handling this item needs 11 VAP Fee Value added processing fee 12 Special If this line item is a featured item or a special item VERY IMPORTANT gt Last Step Submit Cart 28 Rev 11 2013 Again VERY IMPORTANT gt Last Step Submit Cart If you forget to do this
31. value from the drop down list in the text box On each line the user will see an Order Quantity Available Quantity Item No Description Unit Price VAP Fee Pack Size Feature Type and Gross Weight de 2 EE SH EE Order Quantity Where the shopper puts the desired quantity of the line item Do not hit return as this will erase your entry Available Quantity You cannot order more than the available quantity for each item Item No This code is specific to each item Description Description of the line item Unit Price The cost of one unit of the item in U S dollars VAP Fee Value added processing fee Pack Size Size of the individual items Feature Type If this line item is a featured item or a special item Gross Weight in Ibs The weight of one unit of the item 23 Rev 11 2013 If the shopper wants more information about the item click on the Item No This will display a detailed information box for that item Item Detail 14732 Wee Gross Weight Item Name Handling Req 17 Super Sweet White Corn with Dry Chipotle Seasoning 24 11 oz Extra Info cans Pack Size NA 24 11 oz cans Category Price per Unit Vegetables 2 91 Canned amp Frozen Cube Size Food Source 0 DON Packaging Type VAP Fee Can 0 70 People Served 0 Unit of Measure CASE Cost per person Price per Pound NA 0 17 The detail view has all the previous information plus the following 1 Handling
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