EBB Sign Up Sheet Company Name
Contents
1. need to be corrected reentered and resubmitted by hitting Nominate again Allocation Volumes Reports Choose Month and Year Click Recall New Month Enter the CTB FT and IT volume breakdowns for each day of the month only the rate classes that apply to you will appear in this screen making sure there is no unallocated gas Under certain circumstances confirmation different than nomination FT OFO etc you will be required to click the Marketer agreement flag to ensure the user has reviewed the nomination day in question Click Allocate DO NOT FORGET TO HIT ALLOCATE ALLOCATIONS DO NOT GET SUBMITTED UNTIL THIS BUTTON IS CLICKED AND YOU RECEIVE NO ERROR MESSAGES All allocations MUST be done by the third day of the month for the prior month Nominations daily monthly Choose the Month and Year Choose the From and To dates you want within that month Click OK Confirm Allocations by Rate Class Choose the Month and Year Click OK Page 10 Troubleshooting Signing on e If you have problems signing in or any sign on password problems getting into NJNG s EBB gt Call NJNG at 732 938 1042 Printing e If you encounter problems printing data from your browser gt Call NING at 732 938 1042 Once your logged on to NJNG s EBB e For system errors that are not self explanatory gt Call NJNG at 732 938 1042 from 8 30 am EST 5 30 p m EST Monday Friday excluding Holidays After hours holida2. File Example Allows you to upload your usage from a flat file on disk File Format xxxyyyzz txt xxx 3 character company id ex TJL yyy Month of nomination ex TMR zz Any numeric sequence ex 01 For example TJLTMRO1 txt would be company TJL user s TMR s usage request This convention is important because the records will be added to the company id and the user code on the name of the file Data Format Account Number Meter Number e There are no spaces between text and commas e No double quotes Example TJLTMRO1 txt 033200139291 329392 053292932299 329222 Page 13
3. New Jersey Natural Gas EBB Sign Up Sheet Company Name Company Contact Phone Company Password 10 characters max Please refer to the EBB User s Guide page 3 in the Administration section This section explains the responsibilities of the company password company contact It also explains the difference between nominator and marketer access levels on individual accounts Choose N M nominator Personal Identifier or marketer e g mother s maiden First Name M Last Name access level name 20 char max New Jersey b Natural Gas Revised February 2001 Index Description Introduction Administration Sign on Procedures Screens Summary Using the system Troubleshooting Nomination upload file example Page 2 10 11 Introduction We are pleased to introduce New Jersey Natural Gas Electronic Bulletin Board EBB After four years of experience in an unbundled environment we recognize that clear and timely exchange of information between us both is a critical element in providing quality service to all customers We believe our EBB is a significant step in improving the communication flow between us The EBB was designed to increase timely clear communication between you and New Jersey Natural Gas It affords you 24 hour access to information about the current status of your nominations and confirmed deliveries and more timely turnaround on most of your u
4. autions were not followed Page 4 Signing on 1 To pull up the NJ Natural Gas Electronic Bulletin Board bring up a browser and enter the following address www NJLIVING com 2 Click on the NJ Natural Gas link on the left 3 Click on the Supplier Relations hot spot in the middle of the screen 4 Click on the Electronic Bulletin Board hot spot to access the login screen Signing on e Type in the User code assigned to you by NJNG e Type in your Password e Click on Submit System Messages Since the system messages may be very important for nominating and requesting information on our system you will see all of your unread messages as you enter the system If there are messages PLEASE review them they may effect your daily business You can also review them from within the system e Click on Main Menu to continue PLEASE REVIEW ALL NEW MAIL MESSAGES ON A DAILY BASIS Page 5 Screens summary General Contacts Contact person s phone and fax numbers for any questions inquiries about customer usage history requests or your supplier account NJNG Information Provides a corporate overview of New Jersey Natural Gas Company Home New Jersey Natural Gas Company logo User Manual Download Download the latest User Documentation on line Change Password You may change your password using this screen If you forget your password you must call NJNG s Hotline to have it reset this is the screen they will
5. be using Messaging Messages Contains all mail messages Mail messages may include information on allocation issues volume cuts pipeline restrictions system problems Operational Flow Orders OFO notification EBB updates notification of tariff changes new services and or general information PLEASE REVIEW ALL NEW MAIL MESSAGES ON A DAILY BASIS Customer Information Request Usage This screen will process a request for a customer s usage history and demand levels returning the data the next day Any information which requires additional review should be available within three business days The required fields for the request are Customer Account Number and at least one valid Meter Number All usage associated with the account will be returned Each request you submit will be assigned a unique Request Number In order to retrieve data from a previously submitted request please use the Request Number when referring to the Retrieve Usage screen Retrieve Usage This screen will display the results of your customer usage requests after they have been processed You may select either Detail or Summary information Page 6 Customer Usage Detail Screen This screen displays usage data related to an account The detail data presented by meter position level includes meter reads read date read type degree days therms days in the period and rate code The base load heat factor and demand levels are also provided for each me
6. ontact NJNG s help desk for questions regarding procedures resetting company passwords assigning or removing current users and or error messages Individual Accounts e Accounts can be setup as either a Nominator N or Marketer M e Marketers can request customer usage history but cannot nominate on the EBB e Nominators may perform all functions on the EBB e Each account will be assigned individual user names and passwords e Each account will required a First Name Middle Initial Last Name Type N or M and a personal identifier which we recommend be your mother s maiden name You will need to know this to change your password on the EBB Company Passwords e A primary contact for each company will be responsible for a company password This password is required by someone when calling the NJNG Hotline to have your individual password changed Without the company password you cannot change your individual password e This layer of protection to prevent a former employee from gaining access to your account or calling NJNG to change a password If you change the company password and all the other passwords for Nominators they cannot gain access to your nominations e We recommend you change all passwords both individual and company when an individual resigns NJNG will also disable that individual s access to your account NJNG is not responsible for former employees gaining access to your nomination information if the above prec
7. ou know which requests have been submitted Retrieve Usage e Click on the account you would like to look at using the Request Number Status message will display the current state of the request Page 8 When available click Summary or Detail Summary screen is accessible only if no meters require additional review Customer usage information will be displayed below the selected account If you retrieve account information and the message meter position under review is displayed this account requires additional processing which may take up to three business days to complete Click the delete box when data is no longer needed Nomination Confirmation Information Nomination Detail Uploading existing nomination file NJNG provides the ability to upload your nominations from a flat text file This file will repopulate the screen with the required information You must still click the nominate button to have the information reviewed and saved Use a txt file format see attached example Create upload file see attached example Choose the Nomination date that you have in your upload file Click Recall New Day Click on Browse to find your nomination file Choose the file Click Upload Nomination File This process loads your nomination records but you still need to do your rate class summary and click Nominate see below Creating Updating a Nomination First choose the day for the nomination The system default
8. ound e DO NOT forget to click on the Nominate and the Allocate buttons to save your entries and changes e Make sure you nominate before the time deadlines stated e To delete a contract from your screen make the nomination volume zero e If there is a system problem the nomination deadline may be extended We will notify you if the deadline will be extended e Use Recall New Day for verifying the submitted nomination Printing Use your internet browser s print function to print screens and reports from the EBB For some screens you may have to change the default to landscape Messaging Messages Reading messages e Click on the Subject of the message you would like to read e When finished click OK Deleting messages e Check the Delete box e Click on Refresh Screen to remove it from your screen PLEASE REVIEW ALL NEW MAIL MESSAGES ON A DAILY BASIS Customer Information Request Usage e Enter Customer Account Number required field e Enter Meter Number required field e Record the Request Number to review usage after processing e Click OK e Requests should be entered before 9 00 pm EST to be processed by the next business day e Note You may upload usage using the Upload Customer Usage Request File feature described at the end of this document This feature allows you to export a comma seperated file no quotes please and upload directly into the request screen A confirmation message will appear letting y
9. s to tomorrow If you change the defaulted date hit Recall New Day Choose the Pipeline required field Enter the Contract Number required field Enter the Activity Number required field for Transco Enter Pipeline Shipper i e Who owns the pipeline contract its being shipped on Enter Nominated Volume required field Repeat for each contract and activity If more than 10 lines are needed you need to click nominate to get more data entry lines Verify Pipeline Summary breakdown is correct Note any Imbalance gas in the Pipeline Summary Enter the volume breakdown by rate class on the Rate Class Summary you can also modify these allocations at any time of the month in the Allocation Volume screen e Unallocated MUST EQUAL ZERO e Required volumes CAN NOT be exceeded Verify the Nomination to End of Month check box is on or off as needed The system will default the nominations through the end of the month If you do not want to make the nomination through the end of the month click on Nomination to End of Month to uncheck the box When all information is entered for the date at the bottom of the screen Click Nominate DO NOT FORGET TO HIT NOMINATE NOMINATIONS Page 9 DO NOT GET SUBMITTED UNTIL THIS BUTTON IS CLICKED AND YOU RECEIVE NO ERROR MESSAGES ON YOUR NOMINATIONS If you receive error messages that you do not understand please call refer to contacts screen Your nominations will NOT be submitted if you receive errors They will
10. sage history requests Our user demonstrations and user s guide will take you through the initial administration and functionality of the EBB These functions will be available on December 1 1998 As of that date the flow of information through the EBB will replace the current system of faxes and telephone calls Faxes will no longer be accepted for any area that has active EBB capabilities This is not the final version of the EBB We have plans to add functions and welcome any suggestions you may have As enhancements are added we will notify you through the EBB messaging feature explained on pages 2 and 3 you can take advantage of the new features as soon as they are available Although our goal was to make the EBB as user friendly as possible this guide is intended to assist you as you begin to use the EBB Updates to this user s guide will be available on the EBB and you will be notified through the messaging feature when an update has been made Good luck using the EBB and please let us know what you think We welcome the feedback Page 3 Administration Hardware Requirements e Minimum 486 90 mz with 32 mg memory e Acceptable Browsers e Both Netscape and Internet Explorer supported e NJNG will require version Netscape V4 5 and Internet Explorer V4 0 of these browsers by February 1999 Additional java scripting was added to the code to handle older versions which slows down the processing on the PC side Help desk e C
11. ter Customer Usage Summary Screen This screen displays the account at a glance including customer name account number and total number of meters For each meter the following information is provided Service address number Meter position Meter HMAD FT MDQ CTB MDQ SCR Level Indicator Residential Level Indicator Read Dates Min and Max Total Degree Days Total Billing Days Total Therms Please Note This screen is only available if no additional review is required on any meter associated with the account Nomination Confirmation Information Nomination Detail All daily nomination volumes for the month get entered into this screen by pipeline contract number activity number and pipeline shipper The volumes are then summarized by rate class type The nomination deadline times are listed at the top of the screen Allocation Volumes Breaks down the confirmed volumes into rate class summary for each day of the month This screen also shows the FT MDQ volume the Capacity Release volume and PAC if applicable The Marketer Agreement Flag is also on this screen as a confirmation that certain situations have been reviewed by the user Reports Nominations Reports a daily summary of all your nominations for the given month Confirm Allocations by Rate Class Reports a daily summary of all your rate type allocations for the given month Page 7 Using the system Helpful Tips e All data entry fields have a green backgr
12. ys and weekends call 732 938 1108 e For customer usage requests that have been under review for more than 3 business days Call your Supplier Relations Consultant see Contacts Screen in the EBB e For nomination or allocation errors that are not self explanatory or assistance with the Nomination Upload format gt Call NJNG at 732 938 1042 8 30 am EST 5 30 p m EST Monday Friday excluding Holidays After hours holidays and weekends call 732 938 1108 e For errors retrieving messages gt Call NING at 732 938 1042 8 30 am EST 5 30 p m EST Monday Friday excluding Holidays After hours holidays and weekends call 732 938 1108 Page 11 Nomination Upload File Example Allows you to upload your nomination from a flat file on disk File Format xxxmmdd txt xxx 3 character company id ex TJL mm Month of nomination dd Day of nomination For example TJL1109 txt would be company TJL s November 9th nomination Data Format Pipeline Contract Activity Shipper Nomination Date Volume e There are no spaces between text and commas e No double quotes e Date format is entered according to the example below Number Month Number day Year 4 digit Example 11 05 1998 Nomination Dates must match the date on the Nomination Detail screen Example TJL1109 txt TETCO 820007 NJ Nat Gas 11 09 1998 100 TRANS 1 5767 600433 NJNG 1 1 09 1998 500 Page 12 Customer Usage Upload
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