Home

HP ProLiant DL120 G7 Server User Guide

1. HP CSR HP HP 5 HP HP HP E R B HP ante hit S amp P ATHENS CSR KUS AT SE e FOE SB SR AB HEEK AR HP sk HP RIERA SFH CSR ABE TEMES HP AN AE MATE CSR ERE PDA ATREA hnIRTEIRCK HP ERRER LITE ie AOA LRM BN
2. HP HP ik HP HP HP CSR 4
3. gt HP MSA WI RIEER HP RUA RE Se to BRERA RAPA OA gt HP HP RMA SRS RITA B CSR PAT fF ALAS ABS VAE HP HP ABER CSR EEE ERO HP BASA ERA 5 HP MRR ARRAS HP HEARTH HP SEAB HP ARAMA BARES ERR HER 2755402575 SH 8 Mh http www hp com go selfrepair dl
4. MRE HP EA DIARREA 16 B9 77 ERRE HP REE HP ATH ATAREPRENTE HP fE CELL SE AA E E CSR RHET TER BRT ERIN MI OBE EFRA AE PERAZA METER GARE HP UA BIE A HERR CSR SR HP A RA AIBA HP 5 RARA HP HP ARES RRR SRR EA BITER HP HP ER BITS ANAIS ivi HP http www hp com go selfrepair Technical support 92 HP CSR SALAD RSA 36 B 518 TARARE EA o HP EX HP ARISTA RE ARMS HOH CSR RER HP HS BETA E AG EE EIR CSR
5. PRIDE ERES pe Korean class A notice 0 ISBADLL AAMAYSSS St 21210194 ES ASHE 01 SS Slo 28 919 ASO ASSH AS SACS HUC Chinese notice Class A equipment HA ZPE an A RES EF TT 43 Laser compliance This product may be provided with an optical storage device that is CD or DVD drive and or fiber optic transceiver Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation Each laser product complies with 21 CFR 1040 10 and 1040 11 except for deviations pursuant to Laser Notice No 50 dated June 24 2007 and with IEC 60825 1 2007 N WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation Do not try to open the module enclosure There are no user serviceable components inside e Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein e Allow only HP Authorized Service technicians to repair the unit The Center fo
6. sise 11 NMl unetionality eue cease eee 12 DIMM slof locations Me lt 12 SAS and SATA device numb ring nn Una 13 BAS un SATA heard drive LEDS din nn 13 FBWC module EDS en _ ES 14 BBWC module EDS ze 15 Fan IGG LIS A 16 Lul M AS 17 Power up the server i 17 Power down the server ra D 17 Removing the server from the rock 17 Removing the access panel seen 18 Installing the access panel E 18 Removing the PCle riser board assembly 18 Installing the PCle riser board assembly i 19 Removing the air baffle Li 19 IR o An PR TO 21 Optional installation services i 21 Rock OUNCES aa 21 Optimum epnviremment uuu l SS i 22 Space and airflow requirements 22 Temperature requirements SRN ERR RE RS deerd avon ddr VERSA PR de deze xe ha 23 AT ua u cM 23 Electrical grounding quita menisco 23 Rack WOE E 24 Identifying the contents of the server shipping carton 24 Installing hardware pie 24 Instala the a 24 Powering up and configuring the severa iia 25 Installing the cperating system 25 Registering the ____ _____ 26
7. ca ig 83 Preventing electrostatic dischorge ae 83 Grounding methods to prevent electrostatic dischorge 22 2 83 A A A 84 Environmental rata 84 Mechanical sp cifications u ici ii a i 84 Power supply specifications comia aca OE ES ER 84 Contents 5 nn rite ERA ERROR 86 Before you contact AR sooner esee equipe recede dedos baande vend deep dare 86 HP contact oa ella aa 86 Customer Self Repair ecd eter etii learn 86 female 94 ouai oo nana 97 Contents 6 Component identification Front panel components e SFF model 1 Optical drive Optical drive drive 2 EL DT Component identification 7 Front panel LEDs Green Normal Amber System degraded Red System critical Off Normal when in standby mode Green Network link Flashing green Network link and activity Off No network link If the power is off view the LEDs on the RJ 45 connector Green Network link Flashing green Network link and activity Off No link to network power is off view the LEDs on the RJ 45 connector Power On Standby button Green Normal system on and system power LED Amber System in standby but power is still applied Off Power cord not attached or the power supply failed Blue Activated Flashing b
8. Power up the server on page 17 Powering up and configuring the server on page 25 HP Trusted Platform Module option Use these instructions to install and enable a TPM on a supported server This procedure includes three sections 1 2 3 Installing the Trusted Platform Module board on page 40 Retaining the recovery key password on page 42 Enabling the Trusted Platform Module on page 42 Enabling the TPM requires accessing the ROM Based Setup Utility RBSU HP ROM Based Setup Utility on page 49 For more information about RBSU see the HP website http www hp com support smartstart documentation TPM installation requires the use of drive encryption technology such as the Microsoft Windows BitLockerTM Drive Encryption feature For more information on BitLocker see the Microsoft website http www microsoft com AN CAUTION Always observe the guidelines in this document Failure to follow these guidelines can cause hardware damage or halt data access When installing or replacing a TPM observe the following guidelines Do not remove an installed TPM Once installed the TPM becomes a permanent part of the system board When installing or replacing hardware HP service providers cannot enable the TPM or the encryption technology For security reasons only the customer can enable these features When returning a system board for service replacement do not remove the TPM from the system board
9. SU de A Power down the server on page 17 Remove the server from the rack Removing the server from the rack on page 17 Remove the access panel Removing the access panel on page 18 Remove the PCle riser board assembly Removing the PCle riser board assembly on page 18 Remove the hard drive cables Cabling on page 43 Install the storage controller Connect the storage controller cable to the controller and to the hard drive See the server installation sheet and the documentation that ships with the storage controller 7 IMPORTANT server does not power up the PCI riser board assembly is not seated properly Install the PCle riser board assembly Installing the PCle riser board assembly on 19 Install the access panel Installing the access panel on page 18 10 Install the server into the rack Installing the server into the rack on page 24 11 Power up the server on page 17 Powering up and configuring the server on page 25 Battery backed write cache battery pack option A A CAUTION prevent a server malfunction or damage to the equipment do not add or remove the battery pack while an array capacity expansion RAID level migration or stripe size migration is in progress CAUTION After the server is powered down wait 15 seconds and then check the amber LED before unplugging the cable from the cache module amber LED blinks after 15 sec
10. N WARNING Only authorized technicians trained by HP should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard Z WARNING reduce the risk of personal injury or damage to the equipment be sure that e The leveling feet are extended to the floor e The full weight of the rack rests on the leveling feet stabilizing feet are attached to the rack if it is a single rack installation The racks are coupled together in multiple rack installations e Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason Troubleshooting 60 Z WARNING To reduce the risk of electric shock or damage to the equipment e Do not disable the power cord grounding plug The grounding plug is an important safety feature e Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times e Unplug the power cord from the power supply to disconnect power to the equipment e Do notroute the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where
11. When requested HP Service provides a TPM with the spare system board Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data When using BitlockerTM always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLockerTM detects a possible compromise of system integrity HP is not liable for blocked data access caused improper TPM use For operating instructions see the encryption technology feature documentation provided by the operating system Installing the Trusted Platform Module board N WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed Hardware options installation 40 Z WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Power down the server on page 17 Remove the server from the rack if necessary Removing the server from the rack on page 17 Place the server on a fl
12. Guide located on the Documentation CD or see Troubleshooting resources on page 59 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms General diagnosis flowchart on page 65 Troubleshooting 72 Start OS boot problems 2 Go to POST Problems Does the 1 gamer bool Disable Fast Boot in RBSU Does server SmartStart and check server boot still boot with CD order errors No 3 Troubleshoot possible hard drive subsystem problem Does server still fail to boot SmartStart SmartStart recognize default boot device 4 Run Insight Diagnostics Is this a known good copy of SmartStart Still fail with known good copy g 1 Troubleshoot Diagnostics as problem found without errors by Diagnostics 5 Check CD DVD ROM controller and cable 6 Isolate and minimize the 7 memory configuration Troubleshoot possible corrupted system disk or OS Does condition still exist Does condition still exist 8 Break server down to minimum configuration Yes Does condition still exist Add parts back to configuration to isolate component Does 9 condition still Troubleshoot or replace basic exist server spare parts 10 Go to General Diagnosis Server faul
13. Press the Esc key to exit RBSU Press the 10 key to confirm exiting RBSU The server automatically reboots Configuration and utilities 52 Management tools Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND or panic A system fail safe timer the ASR timer starts when the System Management driver also known as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang or shutdown At the same time the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system You can disable ASR from the HP SIM console or through RBSU ROMPag utility The ROMPag utility enables you to upgrade the system firmware BIOS To upgrade the firmware insert ROMPaq USB Key into an available USB port and boot the system In addition to ROMPaq Online Flash Components for Windows and Linux operating systems are available for updating the system firmware The ROMPag utility checks the system and provides a choice if more than one exists of available firmware revisions For more information see the Download drivers and software page for the server
14. UDIMM configuration 28 USB support 54 utilities 49 utilities deployment 49 ventilation 22 Version Control 56 Index 99
15. e Suggests the optimum configuration for an unconfigured system e Provides different operating modes enabling faster configuration or greater control over the configuration options e Remains available any time that the server is on e Displays on screen tips for individual steps of a configuration procedure e Beginning with ACU version 8 28 13 0 provides diagnostic functionality on the Diagnostics tab formerly known as Array Diagnostics Utility For optimum performance the minimum display settings are 1024 x 768 resolution and 16 bit color Servers running Microsoft operating systems require one of the following supported browsers e Internet Explorer 6 0 or later e Mozilla Firefox 2 0 or later For Linux servers see the README TXT file for additional browser and support information For more information see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website http www hp com Configuration and utilities 51 Option ROM Configuration for Arrays Before installing an operating system you can use the ORCA utility to create the first logical drive assign RAID levels and establish online spare configurations The utility also provides support for the following functions Reconfiguring one or more logical drives Viewing the current logical drive configuration Deleting a logical drive configuration Setting the controller to be the boot controller If you do not use
16. on page 24 11 Power up the server on page 17 Powering up and configuring the server on page 25 Installing the FBWC module and capacitor pack CAUTION Do not use this controller with cache modules designed for other controller models because the controller can malfunction and you can lose data Also do not transfer this cache module to a different controller module because you can lose data Back up all data po Close all applications 3 Power down the server on page 17 CAUTION In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up 4 Remove the server from the rack Removing the server from the rack on page 17 m Remove the access panel Removing the access panel on page 18 Install the storage controller if not installed Hardware options installation 38 7 Connect the capacitor pack cable to the connector on the top of the cache module 8 Install the cache module on the controller 9 Install the capacitor pack Hardware options installation 39 Route the cable BBWC battery cabling on page 46 Install the access panel Installing the access panel on page 18 Install the server into the rack Installing the server into the rack on page 24
17. 4 IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setting and press the Enter key Default configuration settings are applied to the server at one of the following times e Upon the first system power up e After defaults have been restored Default configuration settings are sufficient for proper typical server operation but configuration settings can be modified using RBSU The system will prompt you for access to RBSU with each power up Auto configuration process The auto configuration process automatically runs when you boot the server for the first time During the power up sequence the system ROM automatically configures the entire system without needing any intervention During this process the ORCA utility in most cases automatically configures the array to a default setting based on the number of drives connected to the server NOTE server may not support all the following examples NOTE If the boot drive is not empty or has been written to in the past ORCA does not automatically configure the array You must run ORCA to configure the array settings Drives installed RAID level 2 RAID 1 3 4 5 or6 3 4 5 or 6 RAID 5 More than o Noe To change any ORCA default settings and override the auto configuration process press the F8 key wh
18. 4 or greater lf the feature Mark the corresponding IML not available call ai HP service provider entry as repaired if present POST error messages and beep codes For a complete listing of error messages refer to the POST error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www Troubleshooting 75 Z WARNING To avoid potential problems ALWAYS read warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components Troubleshooting 76 Battery If the server no longer automatically displays the correct date and time you may need to replace the battery that provides power to the real time clock Under normal use battery life is 5 to 10 years N WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 17 2 Extend or remove the server from the ra
19. Hardware ophons uu mE 27 TEN 27 Memory Du RR VOCI a ER FERE ERR taakbalken ian 27 Memory subsystem architecture issues 27 Contents 3 Single and duabrank DIM EE 27 DIMM Ua SI 28 UDIMM maximum memory configurations 28 Memory eonfiguration ranas 29 General DIMM slot population guidelines 29 salino DIMM tos noes 29 Harddrive OPS 30 Herdidrive guidelines salada das 30 Removing a hard drive Danke 30 igiene 31 Installing a hot plug dae 32 OB 33 tds Es AAA 35 o 36 Battery backed write cache battery pack option 36 Installing the FBWC module and capacitor pack ES 38 HP Trusted Platform Modulesplionia aaa 40 Installing the Trusted Platform Module board veia 40 Retaining the recovery key password paar a a 42 Enabling the Trusted Platform Mallas aora o 42 EIS PO TE TE A alte ttre 43 Cobling overview emmener RNA 43 Seiveredblind EE OENE 43 Non redundant power supply 400W and ODD cabling 44 RPS ODD cabling EE 45 Internal PS A a 45 A PA UR 46 SATA cdbling y 47 CTC PEEN 48 ada 49 A a TE 49 SmartStart soltWare EE 49 HP ROM Based Setup Utility iii 49 Array Contiguration UG aaa aan 51 Option ROM Configuration for Arrays Lien il 52 Re entering the server serial number
20. Power supply 2 Red Power supply 2 failed redundant failure Normal System maintenance switch 1 Off Off LO 3 security is enabled On 3 security is disabled 2 Of Off System configuration can be changed On System configuration locked LED description On Password is disabled 5 Off No function On Clear NVRAM Component identification 11 2 15 e 7 o ee When the system maintenance switch position 6 is set to the On position the system is prepared to erase all system configuration settings from both CMOS and NVRAM CAUTION Clearing CMOS and or NVRAM deletes configuration information Be sure to properly configure the server or data loss could occur NMI functionality An NMI crash dump enables administrators to create crash dump files when a system is hung and not responding to traditional debug mechanisms Crash dump log analysis is an essential part of diagnosing reliability issues such as hangs in operating systems device drivers and applications When crashes freeze a system administrators must cycle the system power Resetting the system erases any information that support issue analysis but the NMI feature preserves that information by performing a memory dump before a hard reset The administrator must use the iLO Virtual NMI feature to force the OS to invoke the NMI handler and generate a crash dump log For additional information se
21. To access the server specific page enter the following web address into the browser http www hp com support lt servername gt For example http www hp com support dl360g6 Integrated Lights Out 3 technology The 3 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability The LO 3 subsystem includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 3 independent of the host server and its operating system In addition to remote management features iLO 3 is also responsible for managing the health of the ProLiant server The intelligence of iLO 3 manages the Sea of Sensors thermal control directs power management functions and monitors the health of server components The iLO 3 subsystem provides secure remote access from any authorized network client The enhancements to 3 enable customers to get work done faster by providing turbo charged remote access performance a streamlined user experience and enhanced standards support Using iLO 3 you can do the following e Access a high performance and secure Remote Console to the server from anywhere in the world e Use the shared LO 3 Remote Console to collaborate with up to six server administrators e Remotely mount high performance Virtual Media devices to the server e Securely and remotely control the power state of the managed server Config
22. installing the server into the rack is included with the rack or the server The contents of the server shipping carton include e Server e Power cord e Hardware documentation Documentation CD and software products e Rack mounting hardware In addition to the supplied items you may need e Operating system or application software e Hardware options Installing hardware options Install any hardware options before initializing the server For options installation information refer to the option documentation For server specific information refer to Hardware options installation on page 27 Installing the server into the rack Setup 24 CAUTION Always plan the rack installation so that the heaviest item is on the bottom of the rack Install the heaviest item first and continue to populate the rack from the bottom to the top 1 Install the server into the rack For more information see the installation instructions that ship with the TU Quick Deploy Rail System 2 Connect peripheral devices to the server For more information see Rear panel components on page 8 Z WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into RJ 45 connectors 3 Connect the power cord to the rear of the server gt Install power cord anchors 5 Connect the power cord to the AC power source N WARNING To reduce the risk of electric
23. issue with the configuration above you will then remove all but one of the additional processors CAUTION Before removing or replacing any processors be sure to follow the guidelines provided in Performing processor procedures in the troubleshooting process on page 62 Failure to follow the recommended guidelines can cause damage to the system board requiring replacement of the system board Loose connections Action e Be sure all power cords are securely connected e Be sure all cables are properly aligned and securely connected for all external and internal components e Remove and check all data and power cables for damage Be sure no cables have bent pins or damaged connectors e fixed cable tray is available for the server be sure the cords and cables connected to the server are routed correctly through the tray e _ Be sure each device is properly seated Avoid bending or flexing circuit boards when reseating components e device has latches be sure they are completely closed and locked e Check any interlock or interconnect LEDs that may indicate a component is not connected properly e If problems continue to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Troubleshooting 63 Service notifications To view the latest service notifications refer to the HP website http www hp com go bizsupport Select the appropriate server model a
24. of your product and to enable enhanced delivery of your HP Warranty HP Care Pack Service or HP contractual support agreement HP Insight Remote Support supplements your monitoring 24 x 7 to ensure maximum system availability by providing intelligent event diagnosis and automatic secure submission of hardware event notifications to HP which will initiate a fast and accurate resolution based on your product s Configuration and utilities 55 service level Notifications may be sent to your authorized HP Channel Partner for on site service if configured and available in your country The software is available in two variants e HP Insight Remote Support Standard This software supports server and storage devices and is optimized for environments with 1 50 servers Ideal for customers who can benefit from proactive notification but do not need proactive service delivery and integration with a management platform e Insight Remote Support Advanced This software provides comprehensive remote monitoring and proactive service support for nearly all HP servers storage network and SAN environments plus selected non HP servers that have a support obligation with HP It is integrated with HP Systems Insight Manager A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight Remote Support Advanced Details for both versions are available on the HP website http www hp com go insightremotesupport To download the
25. on page 75 4 Symptom information on page 61 Port 85 and iLO messages in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 59 Server health LEDs on page 64 and Component identification on page 7 7 Loose connections on page 63 Troubleshooting resources on page 59 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 0 Breaking the server down to the minimum hardware configuration on page 62 orin the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 59 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see 11 e Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 59 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms HP contact information on page 86 Troubleshooting 70 Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 59 Operating system information you need in the HP ProLiant Servers Troubleshooting Guide located
26. on the Documentation CD or see Troubleshooting resources on page 59 Start POST Is 2 Problems Verify the is cabled installed to RILOE board 1 Verify video is cabled correctly Is iLO Do running on 9 you have known good KVM errors messages Test RILOE board or replace KVM 3 component See POST error 7 Reseat indicated any beep codes messages t component _ Check for loose Record action 7 connections taken No 8 9 Isolate and solat Does the If condition still exists minimize the error code provide replace indicated memory direction component configuration Does condition still exist Yes Add one part at a time back to configuration to isolate component 10 Break server down Does condition still exist to the minimum configuration Does condition still exist Record symptom N 11 Does error information on Troubleshoot or replace basic condition still repair tag if server spare parts exist sending back a failed part 4 Record action taken 13 Ensure the following information is available Survey configuration snapshots OS event log file End 12 Call HP Service Provider Full crash dump Troubleshooting 71 OS boot problems flowchart Symptoms e Server does not boot a previously installed operating system e Server does not boot Smar
27. reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open Power down the server if performing a non hot plug installation or maintenance procedure Power down the server on page 17 Remove the server from the rack Removing the server from the rack on page 17 Press the hood latch button slide the access panel to the rear of the chassis and remove the access panel If the access panel is locked use 10 Torx screwdriver to unlock the hood lock screw Installing the access panel 1 Place the access panel on top of the server Allow the panel to extend past the rear of the server approximately 1 25 cm 0 5 inch Slide the panel to the front of the chassis until it is well engaged with the hard drive cage Use the T 10 Torx screwdriver attached to the rear of the server to tighten the hood lock screw on the hood Removing the PCle riser board assembly HV du SP CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCle riser board assembly Power down the server on page 17 Remove the server from th
28. shock or damage to the equipment e Do not disable the power cord grounding plug The grounding plug is an important safety feature e Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment e Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server Powering up and configuring the server To power up the server press the Power On Standby button While the server boots RBSU and the ORCA utility are automatically configured to prepare the server for operating system installation To configure these utilities manually e Press the F8 key when prompted during the array controller initialization to configure the array controller using ORCA e Press the F9 key when prompted during the boot process to change the server settings using RBSU The system is set up by default for the English language For more information on the automatic configuration refer to the HP ROM Based Setup Utility User Guide located on the Documentation CD Installing the operating system To operate properly the server must have a supported operating system installed For the latest information on supported operating systems see the HP website http www hp com go supportos Metho
29. the cord extends from the server T WARNING To reduce the risk of personal injury or damage to equipment Observe local occupation health and safety requirements and guidelines for manual 14 26 kg handling 31 4 lb Obtain adequate assistance to lift and stabilize the chassis during installation or removal server unstable when not fastened to the rails e When mounting the server in a rack remove the power supplies and any other removable module to reduce the overall weight of the product CAUTION To properly ventilate the system you must provide at least 7 6 cm 3 0 in of clearance at the front and back of the server CAUTION server is designed to be electrically grounded earthed To ensure proper operation plug the AC power cord into a properly grounded AC outlet only Symptom information Before troubleshooting a server problem collect the following information e What events preceded the failure After which steps does the problem occur e What has been changed since the time the server was working e Did you recently add or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility if necessary e How long has the server exhibited problem symptoms e Ifthe problem occurs randomly what is the duration or frequency To answer these questions the following information may be useful e Run HP Insight Diagnostics on page 54 a
30. the utility ORCA will default to the standard configuration For more information regarding array controller configuration refer to the controller user guide For more information regarding the default configurations that ORCA uses refer to the HP ROM Based Setup Utility User Guide on the Documentation CD Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID 1 2 3 4 10 11 During the server startup sequence press the F9 key to access RBSU Select the Advanced Options menu Select Service Options Select Serial Number The following warnings appear WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option should only be used by qualified service personnel This value should always match the serial number sticker located on the chassis Warning The serial number should ONLY be modified by qualified personnel This value should always match the serial number located on the chassis Press the Enter key to clear the warning Enter the serial number and press the Enter key Select Product ID The following warning appears Warning The Product ID should ONLY be modified by qualified personnel This value should always match the Product ID on the chassis Enter the product ID and press the Enter key Press the Esc key to close the menu
31. with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Canadian notice This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada European Union regulatory notice Products bearing the CE marking comply with the following EU Directives e low Voltage Directive 2006 95 EC Directive 2004 108 EC Regulatory compliance notices 79 e Directive 2009 125 EC where applicable CE compliance of this product is valid if powered with the correct CE marked AC adapter provided by HP Compliance with these directives implies conformity to applicable harmonized European standards European Norms that are listed in the EU Declaration of Conformity issued by HP for this product or product family and available in English only either within the product documentation or at the following HP website http www hp eu certificates type the product number in the search field The compliance is indicated by one of the following conformity markings placed on the product For non telecommunications products and for EU harmonized telecommunications products such as Bluetooth within power class below 10mW CE For EU non harmonized telecommunications products If applicable a 4 digit notified body numbe
32. HP Proliant DL120 G7 Server User Guide Abstract This document is for the person who installs administers and troubleshoots servers and storage systems This document is intended for experienced IT professionals or end users with no or prior hardware setup experience HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 638025 001 April 2011 Edition 1 Copyright 2011 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows are U S registered trademarks of Microsoft Corporation Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Contents e dr i Doc uuu A Front panel components 7 Frontipanel LEDS Tm 8 Rear panel components iii 8 Rear panel ED 9 PCle expansion slot definitions ses 10 System board components sisi 10 System board LEDS ERR 11 System maintenance swilch
33. HP Smart Update Manager overview 57 HP technical support 86 identification number 78 LO 3 Integrated Lights Out 3 53 IML Integrated Management Log 55 Important Safety Information document 59 Insight Diagnostics 54 55 56 installation server options 24 27 installing a DIMM 29 installing hardware 27 installing the access panel 18 installing the server into the rack 24 Integrated Management Log IML 55 J Japanese notice 80 K Korean notices 81 L laser devices 81 LEDs 7 13 LEDs battery pack 15 LEDs hard drive 13 LEDs troubleshooting 59 loose connections 63 M management tools 53 mechanical specifications 84 memory 28 29 memory configurations 28 29 memory options 27 memory subsystem architecture 27 memory mirrored 51 mirrored memory 51 NMI jumper 12 O operating systems 25 57 optical drive 33 optimum environment 22 Option ROM Configuration for Arrays 52 options installation 21 24 27 ORCA Option ROM Configuration for Arrays 52 OS boot problems flowchart 72 PCI expansion slots 10 17 PCI Express riser boards 18 19 phone numbers 86 POST error messages 75 POST problems flowchart 70 power cord 60 82 power distribution unit PDU 23 Power On button 17 25 power requirements 23 power supply specifications 84 powering down 17 powering up 17 50 pre diagnostic steps 59 preparation procedures 17 61 problem diagnosis 59 processors 62 ProLiant Suppo
34. Never touch the contacts THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED If the contacts inside the processor socket are damaged the system board must be replaced Always complete all other troubleshooting procedures before removing or replacing a processor Breaking the server down to the minimum hardware configuration During the troubleshooting process you may be asked to break the server down to the minimum hardware configuration A minimum configuration consists of only the components needed to boot the server and successfully pass POST Troubleshooting 62 When requested to break the server down to the minimum configuration uninstall the following components if installed All additional DIMMs Leave only the minimum required to boot server either one DIMM or a pair of DIMMs For more information see the memory guidelines in the server user guide All additional cooling fans if applicable For the minimum fan configuration see the server user guide All additional power supplies if applicable leave one installed All hard drives All optical drives DVD ROM CD ROM and so forth All optional mezzanine cards All expansion boards Before removing the components be sure to determine the minimum configuration for each component and follow all guidelines in the server user guide Always use the recommended minimum configuration above before removing any processors If you are unable to isolate the
35. Size 2 Rank 1R Single rank 2R Dual rank AR Quad rank Data width x4 4 bit x8 8 bit Memory speed 10600 1333 MHz 8500 1066 MHz DIMM type R RDIMM registered E UDIMM unbuffered with ECC For the latest supported memory information see the QuickSpecs on the HP website http www hp com 1 3 Voltage rating L Low voltage 1 35v Blank or omitted Standard 5 UDIMM maximum memory configurations The server supports a maximum of 16 GB using 1 GB 2 GB and 4 GB single or dual rank UDIMMs Hardware options installation 28 Memory configuration To optimize server availability the server supports ECC memory ECC memory provides the greatest memory capacity for a given DIMM size while providing single bit memory error corrections depending on the specific DIMM type This mode is the default option for this server For the latest memory configuration information see the QuickSpecs on the HP website http www hp com ECC memory configuration ECC memory is the default memory protection mode for this server Standard ECC can correct single bit memory errors and detect multi bit memory errors When multi bit errors are detected by using Standard ECC the error is sent to the server and causes the server to halt General DIMM slot population guidelines The HP ProLiant DL120 G7 Server has four memory slots The HP ProLiant DL120 G7 Server supports two channels with two UDIMM slots per channel Memor
36. This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance Server cabling CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or air flow can be blocked L IMPORTANT Route the cables without blocking the airflow or other installed components Use the cable clips installed in the chassis to manage cable routing e LFF server cabling pesata Ll lt Ba _ a Cabling 43 Non redundant power supply 400W and ODD cabling Cabling 44 RPS and ODD cabling Cabling 45 BBWC battery cabling e RAID card is in the FHFL slot Cabling 46 LFF model SATA cabling a o pa SFF model Cabling 47 SAS cabling e model e SFF model Cabling 48 Configuration and utilities Configuration tools SmartStart software SmartStart is a collection of software that optimizes single server setup
37. Troubleshooting resources on page 59 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 59 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Breaking the server down to the minimum hardware configuration on page 62 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 59 e Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 59 e Operating system information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 59 HP contact information on page 86 Troubleshooting 66 Start General diagnosis 1 Record symptom information Reboot server to see if condition still exists 2 Reseat any components Does that may have come condition still loose during shipping exist reboot the server Is this a newly installed server Were options 3 4 a the Check for Download the latest fe configuration changed S
38. al procedure Operations 20 Setup Optional installation services Delivered by experienced certified engineers HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems HP Care Packs let you integrate both hardware and software support into a single package A number of service level options are available to meet your needs HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Some of the Care Pack services are e Hardware support o 6 Hour Callto Repair o 4 24x7 Same Day o 4 Hour Same Business Day e Software support o Microsoft operating systems o Linux operating systems o HP ProLiant Essentials HP SIM and RDP e Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 e Startup and implementation services for both hardware and software For more information on HP Care Pack Services see the HP website http www hp com services carepack Rack planning resources The rack resource kit ships with all HP branded or Compag branded 9000 10000 and H9 series racks For more information on the content of each resource refer to the rack resource kit documentation If you intend to deploy and configure multiple servers in a single rack refer to the wh
39. and product Dalai 52 Virgola 53 Automatic Server Recovery al 53 ROMPaq 53 Integrated ut 3 technology ese ee cl deu 53 Erase Utilily orm 54 USB SUD uuu 54 biglie 54 HP Insight Diagnostics 54 HE Insight Diagnostics survey reina 55 Integrated Management Log ansia 55 Remote support and analysis tools iii 55 HP Insight Remote Support software aM anaes eee 55 Keeping the sperano 56 DIV 56 Ves inc 56 ProLiant Support Packs RRR 57 Contents 4 Operating System Version Support 9 57 alvo e 57 HP Smart Update GS 57 Change control and proactive notification ddr ins 58 A I 58 root E TE 59 rca 59 pi PARE RR 59 Important safety information sise 59 Symptom information 61 Prepare the server reali 61 LOOSE COMMECHONS e M uu usr 63 RECARE pm 64 Server Ne nee 64 A ea 64 Start diagnosis flowchor 64 General diagnosis flowchart da 65 Server pow
40. apacity of the battery Steady glow The battery pack is fully charged and posted write data is stored in the cache The battery pack is fully charged and write data is not posted in the cache One blink per One blink per An alternating green and amber blink pattern indicates that the cache second second microcontroller is executing from within its boot loader and receiving new flash code from the host controller Steady glow There is a short circuit across the battery terminals or within the battery pack BBWC features are disabled until the battery pack is replaced The life expectancy of a battery pack is typically more than three years One blink per An open circuit is across the battery terminals or within the battery second pack BBWC features are disabled until the battery pack is replaced The life expectancy of a battery pack is typically more than three years Component identification 16 Operations Power up the server To power up the server press the Power On Standby button Power down the server Z WARNING reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed EY IMPORTANT If installing a hot plug device i
41. at level work surface Remove the access panel Removing the access panel on page 18 PP p Access the TPM connector See the server specific installation sheet CAUTION Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data 6 Install the TPM board Press down on the connector to seat the board 7 Install the TPM security rivet by pressing the rivet firmly into the system board le te 8 Install any components removed to access the TPM connector Hardware options installation 41 9 Install the access panel Installing the access panel on page 18 10 Install the server into the rack Installing the server into the rack on page 24 11 Power up the server page 17 Powering up and configuring the server on page 25 Retaining the recovery key password The recovery key password is generated during Bitlocker setup and can be saved and printed after BitLocker is enabled When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity To help ensure maximum security observe the following guidelines when retaining the reco
42. at is either permanently wired to the building s branch circuit or includes a nondetachable cord that is wired to an industrial style plug NEMA locking style plugs or those complying with IEC 60309 are considered suitable for this purpose Using common power outlet strips for the server not recommended Rack warnings Z WARNING reduce the risk of personal injury or damage to the equipment be sure that e The leveling jacks are extended to the floor e The full weight of the rack rests on the leveling jacks stabilizing feet are attached to the rack if it is single rack installation The racks are coupled together in multiple rack installations Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason Z WARNING To reduce the risk of personal injury or equipment damage when unloading a rack e Atleast two people are needed to safely unload the rack from the pallet An empty 42U rack can weigh as much as 115 kg 253 lb can stand more than 2 1 m 7 ft tall and may become unstable when being moved on its casters Never stand in front of the rack when it is rolling down ramp from the pallet Always handle the rack from both sides Identifying the contents of the server shipping carton Unpack the server shipping carton and locate the materials and documentation necessary for installing the server All the rack mounting hardware necessary for
43. ck Removing the server from the rack on page 17 3 Remove the access panel Removing the access panel on page 18 CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the expansion boards 4 Remove the battery EY IMPORTANT Replacing the system board battery resets the system ROM to its default configuration After replacing the battery reconfigure the system through BIOS Setup Utility To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Battery 77 Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification this product has been assigned a unique regulatory model number The regulatory model number can be found on the product nameplate label along with all required approval markings and information When requesting compliance information for this product always refer to this regulatory model number The regulatory model number not the marketing name or model number of the product Federal Communications Commission notice Part 15 of the Federal Communications Commission FCC Rules and Regulations has established Radio Frequency RF emission limits to provide an interference free radio f
44. client afin de minimiser les d lais de r paration et faciliter le remplacement des pieces d fectueuses Si pendant la p riode de diagnostic HP ou ses partenaires ou mainteneurs agr s d termine que la r paration peut tre effectu e l aide d une piece CSR HP vous l envoie directement Il existe deux cat gories de pieces CSR Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d uvre du service vous seront factur s Facultatif Pi ces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement con ues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit REMARQUE Certaines pi ces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr Les pi ces CSR sont livr es le jour ouvr suivant dans la limite des stocks disponibles et selon votre situation g ographique Si votre situation g ographique le permet et que vous demandez une livraison le jour m me ou dans les 4 heures celle c
45. color is the system power LED Amber or Green Yes 4 Reseat indicated component Check for loose connec tions 5 If condition still exists replace indicated component 4 Press 1 Check for preg Is the external loose power health LED ome Standby red or amber button 6 Mark the corresponding Press IML entry as 7 Power On repaired if Check for Standby present power source Is this a button problems single power supply system and the external health LED is 8 1 8 Replace power supply Reseat or replace that does not have a power supply red or amber green LED on Check for loose power cord 9 8 Does Check for Replace power condition possible supply A till exist power on Failing condition is no circuit longer present problem Check for loose power cord on one of the redundant power supplies Troubleshooting 69 POST problems flowchart Symptoms e Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device e Server completes POST with errors Possible problems e Improperly seated or faulty internal component e Faulty KVM device e Faulty video device Video problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 59 KVM or iLO 3 documentation POST error messages and beep codes
46. de servicios local Si est interesado en el programa para Norteam rica visite la p gina web de HP siguiente http www hp com go selfrepair Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer Self Repair genoemd Als HP of een HP Service Partner de diagnose vaststelt dat de reparatie kan worden vitgevoerd met een CSR onderdeel verzendt HP dat onderdeel rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorie n CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product OPMERKING Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden de geillustreerde onderd
47. ds to install an operating system on the server include e SmartStart assisted installation Insert the SmartStart CD into the DVD ROM drive and reboot the server Setup 25 e Manual installation Insert the operating system CD into the DVD ROM drive and reboot the server You might have to obtain additional drivers from the HP website http www hp com support For more information see the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack included with the server Registering the server To register the server refer to the HP Registration website http register hp com Setup 26 Hardware options installation Introduction If more than one option is being installed read the installation instructions for all the hardware options and identify similar steps to streamline the installation process Z WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Memory options The server memory subsystem supports only UDIMMs The server supports single and dual rank PC3 10600E DDR3 DIMMs operating at a speed of 1 333 MHz Depending on the processor model and the number of DIMMs installed the memory clock speed might be re
48. duced to 1 066 or 800 MHz For more information see General DIMM slot population guidelines on page 29 Memory subsystem architecture The memory subsystem in this server is divided into channels The processor supports two channels and each channel supports two DIMM slots as shown in the following table Channel This server supports only UDIMMs DIMM slots in this server are identified by number and by letter Letters identify the slots to populate for specific memory modes Slot numbers are reported by ROM messages during boot and for error reporting Single and dual rank DIMMs DIMM configuration requirements are based on these classifications e Single rank DIMM One set of memory chips that is accessed while writing to or reading from the memory Dual rank DIMM Two singlerank DIMMs on the same module with only one rank accessible at a time Hardware options installation 27 The server memory control subsystem selects the proper rank within the DIMM when writing to or reading from the DIMM Dual rank DIMMs provide the greatest capacity with the existing memory technology For example if current DRAM technology supports 2 GB single rank DIMMs a dual rank DIMM would be 4 GB DIMM identification To determine DIMM characteristics use the label attached to the DIMM and the following illustration and table HP 8GB 2Rx8 PC3L 10600R 9 08 em Dien
49. e HP BladeSystem online firmware bundles The ProLiant BladeSystem Release Sets Offline automatic mode for HP ProLiant BL DL ML and 100 Series servers Firmware deployment support for HP ProLiant 100 Series servers HP Smart Update Manager The HP Smart Update Manager provides intelligent and flexible firmware and software deployment This technology assists in reducing the complexity of provisioning and updating HP ProLiant Servers options and Blades within the datacenter HP SUM is delivered on The Smart Update Firmware DVD ProLiant Support Packs and Easy Setup CDs HP SUM enables system administrators to upgrade ROM images efficiently across a wide range of servers and options This tool has the following features Enables GUI and a command line scriptable interface Enables scriptable command line deployment Requires no agent for remote installations Enables dependency checking which ensures appropriate install order and dependency checking between components Configuration and utilities 57 Deploys software and firmware on Windows and Linux operating systems e Performs local or remote one to many online deployment e Deploys firmware and software together e Supports offline and online deployment e Deploys necessary component updates only except Linux RPMs e Downloads the latest components from Web except Linux RPMs e Enables direct update of BMC firmware iLO and 101001 For more information about HP Smart U
50. e permitir maior flexibilidade na substitui o de pe as com defeito Se durante o per odo de diagn stico a HP ou fornecedores parceiros de servico da HP concluir que o reparo pode ser efetuado pelo uso de uma pe a CSR a pe a de reposi o ser enviada diretamente ao cliente Existem duas categorias de pegas CSR Obrigat ria Pecas cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pecas ser o cobradas as despesas de transporte e m o de obra do servi o Technical support 90 Opcional Pecas cujo reparo feito pelo cliente opcional Essas pecas tamb m s o projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servi o de garantia destinado ao produto OBSERVA O Algumas pe as da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a pe a Essas pe as est o identificadas com a marca No N o no cat logo de pe as ilustrado Conforme a disponibilidade e o local geogr fico as pe as CSR ser o enviadas no primeiro dia til ap s pedido Onde as condi es geogr ficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de aux lio entre em contato com o Centro de suporte t cnico da HP para que um t cnico o ajude por tel
51. e rack Removing the server from the rack on page 17 Remove the access panel Removing the access panel on page 18 Disconnect all internal cables connected to existing expansion boards Remove the PCle riser board assembly a Remove the T 10 screw b Remove the T 15 screws Operations 18 c Remove the riser board assembly Installing the PCle riser board assembly CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCle riser board assembly 1 Install the PCle riser board assembly 2 Connect any internal cables for expansion boards 3 Install the access panel Installing the access panel on page 18 4 Install the server into the rack Installing the server into the rack on page 24 Removing the air baffle Operations 19 CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open 1 Power down the server on page 17 2 Remove the access panel Removing the access panel on page 18 Z CAUTION Do not detach the cable that connects the battery pack to the cache module Detaching the cable causes any unsaved data in the cache module to be lost 3 Remove the air baffle To replace the component reverse the remov
52. e the HP website http h20000 www2 hp com bc docs support SupportManual c00797875 c00797875 pdf DIMM slot locations DIMM slots are numbered sequentially for the processor Populate the DIMM slots in the following sequence e DIMM 2A Component identification 12 e _2 DIMMs 2A 4B e 3 DIMMs 2A 4B 1C e 4DIMMs All DIMMs SAS and SATA device numbering e LFF device bay numbering Fault UID LED amber blue Online LED green Component identification 13 FBWC module LEDs FBWC module has two single color LEDs green and amber The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing Green Amber ae ca esgrima on On OT eredame Flashing 2 Hz Flashing 2 Hz One of the following conditions exists Alternating with Alternating with e charging process has timed out amber LED green LED e capacitor pack is not connected On The flash code image failed to load The flash code is corrupt Component identification 14 BBWC module LEDs 1 Green System Power LED This LED illuminates steadily when the system is powered up and 12 V system power available This power supply is used to maintain the battery charge and provide supplementary power to the cache microcontroller Green Auxiliary Power LED This LED illuminates steadily when 3 3V auxiliary voltage is d
53. efone A HP especifica nos materiais fornecidos com a pe a CSR de reposi o se a pe a com defeito deve ser devolvida HP Nos casos em que isso for necess rio preciso enviar a pe a com defeito HP dentro do per odo determinado normalmente cinco 5 dias teis pe a com defeito deve ser enviada com a documenta o correspondente no material de transporte fornecido Caso n o o fa a a HP poder cobrar a reposi o Para as pe as de reparo feito pelo cliente a HP paga todas as despesas de transporte e de devolu o da pe a e determina a transportadora servico postal a ser utilizado Para obter mais informa es sobre o programa de reparo feito pelo cliente da HP entre em contato com o fornecedor de servi os local Para o programa norte americano visite o site da HP http www hp com go selfrepair Technical support 91 HP CSR CSR HP HP HP HP CSR 2
54. elencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het defecte onderdeel aan HP moet worden geretourneerd Als het defecte onderdeel aan HP moet worden teruggezonden moet u het defecte onderdeel binnen een bepaalde periode gewoonlijk vijf 5 werkdagen retourneren aan HP Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal Als u het defecte onderdeel niet terugzendt kan HP voor het vervangende onderdeel kosten in rekening brengen Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier transportonderneming hiervoor wordt gebruikt Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP Informatie over Service Partners vindt op de HP website http www hp com go selfrepair Reparo feito pelo cliente Os produtos da HP s o projetados com muitas pe as para reparo feito pelo cliente CSR de modo a minimizar o tempo de reparo
55. en prompted rao Configuration and utilities 50 For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Boot options Near the end of the boot process the boot options screen is displayed This screen is visible for several seconds before the system attempts to boot from a supported boot device During this time you can do the following e Access RBSU by pressing the F9 key e Access the System Maintenance Menu which enables you to launch ROM based Diagnostics or Inspect by pressing the 10 key e Access the boot menu by pressing the F11 key e Force a PXE Network boot by pressing the 12 key BIOS Serial Console BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port The server that you are remotely configuring does not require a keyboard and mouse For more information about BIOS Serial Console see the BIOS Serial Console User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Array Configuration Utility ACU is browser based utility with the following features e Runs as a local application or remote service e Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration
56. ent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding have an authorized reseller install the part For more information on static electricity or assistance with product installation contact an authorized reseller Electrostatic discharge 83 Specifications Environmental specifications Temperature rang 10 to 35 C 50 F to 95 F AF Maximum wet bulb 28 C 82 4 F temperature Relative humidity noncondensing 8 10 to 90 5 to 95 All temperature ratings shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa Mechanical specifications Weight one hard drive 10 37 kg 22 84 lb installed Power supply specifications Depending on installed options the server is configured with one of the following power supplies e Proliant 400 W powe
57. entation that describes how to apply these tools to build an automated server deployment process The Scripting Toolkit provides a flexible way to create standard server configuration scripts These scripts are used to automate many of the manual steps in the server configuration process This automated server configuration process cuts time from each deployment making it possible to scale rapid high volume server deployments For more information and to download the SmartStart Scripting Toolkit see the HP website http www hp com servers sstoolkit HP ROM Based Setup Utility RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration activities that can include the following e Configuring system devices and installed options e Enabling and disabling system features Configuration and utilities 49 e Displaying system information e Selecting the primary boot controller e Configuring memory options e Language selection For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Using RBSU To use RBSU use the following keys e access RBSU press the F9 key during power up when prompted e navigate the menu system use the arrow keys e Tomake selections press the Enter key e access Help for a highlighted configuration option press the F1 key
58. er Recovery BBWC battery backed write cache CSA Canadian Standards Association CSR Customer Self Repair DDR double data rate IEC International Electrotechnical Commission LO Integrated Lights Out IML Integrated Management Log ISEE Instant Support Enterprise Edition Acronyms and abbreviations 94 NMI non maskable interrupt NVRAM non volatile memory ORCA Option ROM Configuration for Arrays PCle peripheral component interconnect express PCI X peripheral component interconnect extended POST Power On Self Test PSP Proliant Support Pack RBSU ROM Based Setup Utility RDIMM Registered Dual In line Memory Module RDP Rapid Deployment Pack SAS serial attached SCSI SATA serial ATA SFF small form factor SIM Systems Insight Manager Acronyms and abbreviations 95 TMRA recommended ambient operating temperature TPM trusted platform module UDIMM Unregistered Dual In Line Memory Module UID unit identification UPS uninterruptible power system USB universal serial bus VCA Version Control Agent Acronyms and abbreviations 96 Index A access panel 18 air baffle 19 Array Configuration Utility ACU 51 ASR Automatic Server Recovery 53 authorized reseller 86 auto configuration process 50 Automatic Server Recovery ASR 53 battery 77 82 battery backed write cache battery pack 36 BIOS Serial Console 51 BIOS upgrade 53 b
59. er das CSR Programm in Nordamerika finden Sie auf der HP Website unter http www hp com go selfrepair Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparaci n y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagn stico HP o los proveedores o socios de servicio de HP identifica que una reparaci n puede llevarse a cabo mediante el uso de un componente CSR HP le enviar dicho componente directamente para que realice su sustituci n Los componentes CSR se clasifican en dos categor as e Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio e Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n dise ados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garant a correspondiente al producto NOTA Algunos componentes no est n dise ados para que puedan ser reparados por el usuario Para que el usuario haga valer su garant a HP pone como condici n que
60. er on problems flowchart 1 67 POST problems flowchart 222 140 2 222 0000000000000000 iii 70 OS boot problems flowchart 72 Server fault indications flowchart ES 73 POST error messages and beep codes 75 Og A 27 Reguiaton compliance SS AA 78 Regulatory compliance identification numbers ei ita 78 Federal Communications Commission Mir dia 78 FCC rating gt ans 78 Class AieqUipmef ii 78 Declaration of conformity for products marked with the FCC logo United States 79 A no y le u 79 CL 79 BARR E a b 79 European Union regulatory notice ia 79 Disposal of waste equipment by users in private households in the European Union 80 Japanese class notice i 80 ne 81 Koreariiclass Ainotice loca 81 Chinese nes land ie 81 Laser compliance ensis Rec RE EER o e 81 Battery replacement notice sise 82 Taiwan battery recycling notice 82 Power cord statement for Japan sise 82 o
61. ersonnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure This symbol on RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching This symbol indicates that the component exceeds the recommended weight for one individual to handle safely WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manual material handling These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power 778 WARNING To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system Warnings and cautions
62. ervice ONUS ana still exist recently Notifications firmware from the HP website 5 6 Isolate and Isolate what has changed Verify it minimize the was installed correctly Restore Does memory server to last known working state condition still configuration or original shipped configuration exist 7 Does 8 Does Troubleshoot or replace condition Break server condition basic server spare parts still exist down to minimal still exist configuration 6 Add one part at a time back to Does configuration to isolate faulty condition still component exist condition still 1 Record action taken 9 Record symptom Ensure the following information 5 10 error information on available Call HP Service repair tag if sending Survey configuration snapshots Provider back a failed part OS event log file Full crash dump Server power on problems flowchart Symptoms e server does not power on e system power LED is off or amber Troubleshooting 67 e external health LED is red or omber e internal health LED is red amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty power supply e Loose or faulty power cord e Power source problem e Power on circuit problem e Improperly seated component or interloc
63. ese recycler for proper battery disposal RER EI Power cord statement for Japan vX Regulatory compliance notices 82 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 perc
64. etected The auxiliary voltage is used to preserve BBWC data and is available any time that the system power cords are connected to a power supply Battery Health LED To interpret the illumination patterns of pe LED see the following table a e BBWC Status LED To interpret the illumination patterns of this LED see the following table One blink every The system is powered down and the cache contains data that has not two seconds yet been written to the drives Restore system power as soon as possible to prevent data loss If 3 3 V auxiliary power is available as indicated by LED 2 then data preservation time is extended If no auxiliary power is available only battery power preserves the data A fully charged battery can normally preserve data for at least two days The battery lifetime also depends on the cache module size For more information see the QuickSpecs on HP website http www hp com Double blink then The cache microcontroller is waiting for the host controller to pause communicate Component identification 15 LED3 pattern LED4 pattern Interpretation One blink per The battery pack is below the minimum charge level and being charged Features that require a battery such as write cache capacity expansion stripe size migration and RAID migration are temporarily unavailable until charging is complete The recharge process takes between 15 minutes and 2 hours depending on the initial c
65. ffle Removing the air baffle on page 19 Install the access panel Installing the access panel on page 18 Install the server into the rack Installing the server into the rack on page 24 Power up the server on page 17 Powering up and configuring the server on page 25 Expansion board option To install the component 1 NE d 7 Power down the server on page 17 Remove the server from the rack Removing the server from the rack on page 17 Remove the access panel Removing the access panel on page 18 Disconnect all internal cables connected to any existing expansion boards Remove the PCle riser board assembly Removing the PCle riser board assembly on page 18 Remove the expansion slot covers L IMPORTANT The server does not power up if the PCle riser board assembly is not seated properly Install the PCle riser board assembly Installing the PCle riser board assembly on page 19 Connect all internal cables for expansion boards Install the access panel Installing the access panel on page 18 Install the server into the rack Installing the server into the rack on page 24 Power up the server on page 17 Powering up and configuring the server on page 25 Hardware options installation 35 Storage controller option 7 IMPORTANT For additional installation and configuration information refer to the documentation that ships with the option To install the component
66. ge 73 Start diagnosis flowchart Use the following flowchart to start the diagnostic process General diagnosis flowchart on page 65 2 Power on problems flowchart Server poweron problems flowchart on page 67 POST problems flowchart on page 70 4 OS boot problems flowchart on page 72 Server fault indications flowchart on page 73 Troubleshooting 64 Start diagnosis 1 Do cor Yes you want to perform the General Diagnosis No 2 Go to Power on No Does server problems power on Yes No Does server complete POST OK Yes No Does server boot to OS OK Yes 5 1 Go to Does server Go to Server fault Yes have Insight Management No General indications Agent fault or LED fault diagnosis indication General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart Symptom information on page 61 Loose connections on page 63 Service notifications on page 64 4 The most recent version of a particular server or option firmware is available on the HP Support website http www hp com support Troubleshooting 65 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see
67. gents tools that HP SIM uses to facilitate and schedule software update tasks to the entire enterprise Configuration and utilities 56 VCRM manages the repository for Windows and Linux PSPs as well as online firmware Administrators can browse a graphical view of the PSPs or configure VCRM to automatically update the repository with Internet downloads of the latest software from HP VCA compares installed software versions and available updates Administrators can configure VCA to point to a repository managed by VCRM For more information about version control tools see the HP Systems Insight Manager Help Guide and the Version Control User Guide on the HP Systems Insight Manager website http www hp com go hpsim ProLiant Support Packs PSPs represent operating system specific bundles of ProLiant optimized drivers utilities and management agents Refer to the PSP website http h18000 www1 hp com products servers management psp html Operating System Version Support For information about specific versions of a supported operating system refer to the operating system support matrix http www hp com go supportos Firmware The Smart Update Firmware DVD is an organized firmware collection for ProLiant servers and options powered by HP Smart Update Manager on page 57 The Smart Update Firmware DVD combines the following resources on a single DVD Firmware Maintenance CD HP BladeSystem Firmware Deployment Tool FDT Th
68. h http www hp com support ProLiant_TSG_nl Japanese http www hp com support Proliant TSG jp Pre diagnostic steps 1 2 3 4 N WARNING To avoid potential problems ALWAYS read warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components EY IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server Review the important safety information on page 59 Gather symptom information on page 61 Prepare the server for diagnosis on page 61 Use the Start diagnosis flowchart on page 64 to begin the diagnostic process Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server Important safety information Before servicing this product read the Important Safety Information document provided with the server Troubleshooting 59 Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions AN A AG AK N AN A 14 2 kg 31 4 lb This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified p
69. h blanking panels to maintain proper airflow AN CAUTION Always use blanking panels to fill empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack without blanking panels results in improper cooling that can lead to thermal damage The 9000 and 10000 Series Racks provide proper server cooling from flow through perforations in the front and rear doors that provide 64 percent open area for ventilation CAUTION When using a Compaq branded 7000 Series rack you must install the high airflow rack door insert P N 327281 B21 420 or P N 157847 B21 22U to provide proper frontto back airflow and cooling CAUTION If o third party rack is used observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment e Front and rear 5 the 42U rack includes closing front and rear doors you must allow 5 350 sq cm 830 sq in of holes evenly distributed from top to bottom to permit adequate airflow equivalent to the required 64 percent open area for ventilation Side The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm 2 75 in Setup 22 Temperature requirements To ensure continued safe and reliable equipment operation install or position the system in a well ventilated climate controlled environment The maximum recommended ambient operating temperature TMRA for most server prod
70. hp com country us en contact_us html To contact HP by phone o Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html Customer Self Repair HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP or HP service providers or service partners identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service Technical support 86 e Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product NOTE Some HP par
71. i vous sera factur e Pour b n ficier d une assistance t l phonique appelez le Centre d assistance technique HP Dans les documents envoy s avec la pi ce de rechange CSR HP pr cise s il est n cessaire de lui retourner la pi ce d fectueuse Si c est le cas vous devez le faire dans le d lai indiqu g n ralement cinq 5 jours ouvr s La pi ce et sa documentation doivent tre retourn es dans l emballage fourni Si vous ne retournez pas la pi ce d fectueuse HP se r serve le droit de vous facturer les co ts de remplacement Dans le cas d une pi ce CSR HP supporte l ensemble des frais d exp dition et de retour et d termine la soci t de courses ou le transporteur utiliser Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agr e local Pour plus d informations sur ce programme en Am rique du Nord consultez le site Web HP http www hp com go selfrepair Technical support 87 Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilita nella sostituzione di parti difettose prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica HP o un centro di servizi o di assistenza HP identifica il guasto come riparabile mediante un ricambio CSR HP lo spedir direttamente al cliente per la sostituzione Vi sono due categorie di parti CSR Obb
72. ige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit bzw gekennzeichnet Technical support 88 CSR Teile werden abh ngig von der Verf gbarkeit und vom Lieferziel am folgenden Gesch ftstag geliefert F r bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verf gbar Wenn Sie Hilfe ben tigen k nnen Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien die mit einem CSR Ersatzteil geliefert werden k nnen Sie entnehmen ob das defekte Teil an HP zurockgeschickt werden muss Wenn es erforderlich ist das defekte Teil an HP zur ckzuschicken mossen Sie dies innerhalb eines vorgegebenen Zeitraums tun in der Regel innerhalb von f nf 5 Gesch ftstagen Das defekte Teil muss mit der zugehorigen Dokumentation in der Verpackung zurickgeschickt werden die im Lieferumfang enthalten ist Wenn Sie das defekte Teil nicht zur ckschicken kann HP Ihnen das Ersatzteil in Rechnung stellen Im Falle von Customer Self Repair kommt HP f r alle Kosten f r die Lieferung und Rucksendung auf und bestimmt den Kurier Frachtdienst Weitere Informationen ber das HP Customer Self Repair Programm erhalten Sie von Servicepartner vor Ort Informationen b
73. interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at personal expense Regulatory compliance notices 78 Declaration of conformity for products marked with the FCC logo United States only This device complies with Part 15 of the FCC Rules Operation 15 subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 e 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For questions regarding this FCC declaration contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 e 1 281 514 3333 To identify this product refer to the part series or model number found on the product Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett Packard Company may void the user s authority to operate the equipment Cables Connections to this device must made with shielded cables
74. ite paper on high density deployment at the HP website http www hp com products servers platforms Setup 21 Optimum environment When installing the server in a rack select a location that meets the environmental standards described in this section Space and airflow requirements Tower server In a tower configuration leave at least a 7 6 cm 3 in clearance space at the front and back of the server for proper ventilation Rack server To allow for servicing and adequate airflow observe the following space and airflow requirements when deciding where to install a rack e leave a minimum clearance of 63 5 cm 25 in front of the rack e leave a minimum clearance of 76 2 30 in behind the rack e leave a minimum clearance of 121 9 cm 48 in from the back of the rack to the back of another rack or row of racks HP servers draw in cool air through the front door and expel warm air through the rear door Therefore the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet CAUTION To prevent improper cooling and damage to the equipment do not block the ventilation openings When vertical space in the rack is not filled by a server or rack component the gaps between the components cause changes in airflow through the rack and across the servers Cover all gaps wit
75. k problem e Faulty internal component Server health LEDs on page 64 and Component identification on HP Insight Diagnostics on page 54 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 59 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Integrated Management Log on page 55 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 59 Power source problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 59 e Power supply problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 59 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms System open circuits and short circuits in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 59 Troubleshooting 68 Start Power on problems 3 2 Use mainte Are any component nance tools health LEDs on identify the problem 1 Is the internal health LED red or amber No 2 What
76. ligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio Opzionali Parti la cui riparazione da parte del cliente facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto NOTA alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti In base alla disponibilit e alla localit geografica le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore offerta con un supplemento di costo solo in alcune zone In caso di necessit si pu richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi componente difettoso deve essere restituito con la documentazione ass
77. lities and whether they are up to date o HP recommends you have access to the server documentation for server specific information o HP recommends you have access to the SmartStart CD for value added software and drivers required during the troubleshooting process Download the current version of SmartStart from the HP website http www hp com servers smartstart Performing processor procedures in the troubleshooting process Before performing any troubleshooting steps that involve processors review the following guidelines Be sure that only authorized personnel perform the troubleshooting steps that involve installing removing or replacing a processor Always locate the documentation for your processor model before performing any steps that require installing removing or replacing a processor If you cannot locate the hard copy of the instructions that shipped with the processor see the processor instructions in this document Some processor models require the use of a processor installation tool and specific steps are documented to ensure that you do not damage the processor or processor socket on the system board For server models that have pins inside the processor socket remember that THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED If you damage the socket you must replace the system board Depending on the server model the contacts may be on the processor or they may be inside the processor socket
78. lue System being managed remotely Off Deactivated Hem Description Component identification 8 Description 10 100 1000 NIC 1 connector shared management port USB connectors 4 ig T10 T15 tool 9 Slot1 PCle2 x16 16 8 4 1 Slot 2 PCle2 x8 4 1 Rear panel LEDs UID button LED Blue Identification Flashing blue System is being managed remotely Off Off 2 NIC2 link LED Green 10M 100M 1G link speed Off No connection NIC2 activity LED Green Linked to the network Flashing green Linked and activity on the network Off No network activity 4 NIC1 link LED Green 10M 100M 1G link speed Off No connection activity LED Green Linked to the network Flashing green Linked and activity on the network Off No network activity Component identification 9 PCle expansion slot definitions Hem Description DIMM slots 1 4 Processor socket System power connector 24 pin Fan connector 7 Reserved Fan connector 8 Reserved Fan connector 3 Fan connector 4 AI fon comecor5 _ Component identification 10 ltem Description Power supply connector 4 pin HP dedicated iLO management connector System board LEDs 1 Power supply 1 Red Power supply 1 failed failure Off Normal 2
79. nd then click the Troubleshoot a Problem link on the product page Server health LEDs Some servers have an internal health LED and an external health LED while other servers have a single system health LED The system health LED provides the same functionality as the two separate internal and external health LEDs Depending on the model the internal health LED and external health LED may either appear solid or they may flash Both conditions represent the same symptom For the location of server LEDs and information on their statuses see the server documentation on the HP website http www Troubleshooting flowcharts To effectively troubleshoot a problem HP recommends that you start with the first flowchart in this section Start diagnosis flowchart on page 64 and follow the appropriate diagnostic path If the other flowcharts do not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page 65 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include e Start diagnosis flowchart on page 64 e General diagnosis flowchart on page 65 e Server power on problems flowchart on page 67 e POST problems flowchart on page 70 e OS boot problems flowchart on page 72 e Server fault indications flowchart on pa
80. nd use the survey page to view the current configuration or to compare it to previous configurations e Refer to your hardware and software records for information e Refer to server LEDs and their statuses Prepare the server for diagnosis 1 Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control For required environmental conditions see the server documentation Troubleshooting 61 Record any error messages displayed by the system Remove all diskettes CD ROMs DVD ROMs and USB drive keys Power down the server and peripheral devices if you will be diagnosing the server offline If possible always perform an orderly shutdown a Exit any applications b Exit the operating system c Power down the server on page 17 Disconnect any peripheral devices not required for testing any devices not necessary to power up the server Do not disconnect the printer if you want to use it to print error messages Collect all tools and utilities such as a Torx screwdriver loopback adapters ESD wrist strap and software utilities necessary to troubleshoot the problem o You must have the appropriate Health Drivers and Management Agents installed on the server To verify the server configuration connect to the System Management homepage and select Version Control Agent The VCA gives you a list of names and versions of all installed HP drivers Management Agents and uti
81. ng systems supported by the server see the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration Survey functionality is installed with every SmartStart assisted HP Insight Diagnostics installation or it can be installed through the HP PSP ProLiant Support Packs on page 57 NOTE current version of SmartStart provides the memory spare part numbers for the server To download the latest version see the HP website http www hp com support Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following e From within HP SIM e From within Survey Utility e From within operating system specific IML viewers o For NetWare IML Viewer o For Windows IML Viewer o For Linux IML Viewer Application e From within LO 3 user interface e From within HP Insight Diagnostics on page 54 For more information see the Management CD in the HP Insight Foundation suite for ProLiant Remote support and analysis tools HP Insight Remote Support software HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade
82. ociata nell imballo di spedizione fornito La mancata restituzione del componente pu comportare la fatturazione del ricambio da parte di HP Nel caso di riparazione da parte del cliente HP sostiene tutte le spese di spedizione e resa e sceglie il corriere vettore da utilizzare Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona Per il programma in Nord America fare riferimento al sito Web HP http www hp com go selfrepair Customer Self Repair HP Produkte enthalten viele CSR Teile Customer Self Repair um Reparaturzeiten zu minimieren und hohere Flexibilit t beim Austausch defekter Bauteile zu ermoglichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwingend Teile f r die das Customer Self Repair Verfahren zwingend vorgegeben ist Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten f r diesen Service berechnet Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen HINWEIS Ein
83. onds do not remove the cable from the cache module The cache module is backing up data and data lost if the cable is detached IMPORTANT battery pack might have a low charge when installed In this case a POST error message is displayed when the server is powered up indicating that the battery pack is temporarily disabled No action is necessary on your part The internal circuitry automatically recharges the batteries and enables the battery pack This process might take up to four hours During this time the cache module functions properly but without the performance advantage of the battery pack NOTE data protection and the time limit also apply if a power outage occurs When power is restored to the system an initialization process writes the preserved data to the hard drives To install the component 1 Power down the server on page 17 Hardware options installation 36 Remove the server from the rack Removing the server from the rack on page 17 Remove the access panel Removing the access panel on page 18 Install the storage controller if not installed di a a Install the cache module on the controller 6 Connect the cable to the cache module Hardware options installation 37 7 Install the battery pack 8 9 Install the access panel Installing the access panel on page 18 10 Install the server into the rack Installing the server into the rack
84. oot options 51 BSMI notice 81 buttons 7 cable management arm 24 cables 43 63 79 cabling 43 44 45 46 47 cabling BBWC 46 Canadian notice 79 capacitor pack 14 Care Pack 58 cautions 60 Change Control 58 Chinese notice 81 components 7 components identification 7 components system board 11 12 configuration of system 25 49 connection problems 63 connectors 7 contacting 86 CSR customer self repair 86 customer self repair CSR 86 D diagnostic tools 53 54 diagnostics utility 54 DIMM identification 28 DIMM population guidelines 29 DIMM slot locations 12 DIMMs 12 27 DIMMs single and dual rank 27 drive LEDs 13 drivers 56 electrical grounding requirements 23 electrostatic discharge 83 enabling the Trusted Platform Module 42 environmental requirements 22 environmental specifications 84 Erase Utility 54 error messages 75 European Union notice 79 expansion board options 35 F fans 16 FBWC module 14 38 FCC rating label 78 features 7 Federal Communications Commission FCC notice 78 79 firmware 57 front panel components 7 8 front panel LEDs 8 G general diagnosis flowchart 65 grounding methods 83 grounding requirements 23 H hard drive blanks 30 hard drive LEDs 13 hard drives 30 32 hardware options installation 24 27 health driver 53 Index 97 health LEDs 64 help resources 86 HP Insight Diagnostics 54 55 HP Insight Remote Support software 55
85. p Utility on page 49 Hard drive options The server provides non hotplug capability through an embedded SATA controller To obtain hot plug capability install an optional controller and hot plug cable option kit Hard drive guidelines When adding hard drives to the server observe the following general guidelines e system automatically sets all drive numbers e lf only one hard drive is used install it in the bay with the lowest drive number Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array Optional storage controllers provide support for hot plug capability and drive LEDs Controller options are e embedded controller supports non hotplug SATA hard drives Drive LEDs are not supported e Optional SATA controllers support hotplug SATA hard drives and drive LEDs e Optional SAS controllers support hot plug SAS or SATA hard drives and drive LEDs Removing a hard drive blank Hardware options installation 30 CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Remove the component as indicated Removing a hard drive ES IMPORTANT Hot plug capability and drive LED support are only available when a supported optional controller is installed in the server To remove the component 1 Back up all data on the hard dri
86. pdate Manager and to access the HP Smart Update Manager User Guide see the HP website http www hp com go foundation Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http www hp com go pcn Care Pack HP Care Pack Services offer upgraded service levels to extend and expand bundled services with easy to buy easy to use support packages that help you make the most of your server investments For more information see the HP website http www hp com services carepack Configuration and utilities 58 Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification error message interpretation issue resolution and software maintenance on ProLiant servers and server blades This guide includes problem specific flowcharts to help you navigate complex troubleshooting processes To view the guide select a language English http www hp com support ProLiant_TSG_en French http www hp com support Proliant TSG fr Italian http www hp com support ProLiant_TSG_it Spanish http www hp com support ProLiant_TSG_sp German http www hp com support ProLiant_TSG_gr Dutc
87. pport provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following e POST e RBSU e Diagnostics e DOS e Operating environments which do not provide native USB support Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility launch the SmartStart CD Configuration and utilities 54 HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For more information or to download the utility refer to the HP website http www hp com servers diags HP Insight Diagnostics survey functionality HP Insight Diagnostics on page 54 provides survey functionality that gathers critical hardware and software information on ProLiant servers This functionality supports operating systems that may not be supported by the server For operati
88. providing a simple and consistent way to deploy server configuration SmartStart has been tested on many ProLiant server products resulting in proven reliable configurations SmartStart assists the deployment process by performing a wide range of configuration activities including e Preparing the system for installing off the shelf versions of leading operating system software e Installing optimized server drivers management agents and utilities automatically with every assisted installation e Testing server hardware using the Insight Diagnostics Utility HP Insight Diagnostics on page 54 e Installing software drivers directly from the CD With systems that have Internet connection the SmartStart Autorun Menu provides access to a complete list of Proliant system software e Enabling access to the Array Configuration Utility on page 51 and Erase Utility on page 54 SmartStart is included in the HP Insight Foundation suite for ProLiant For more information about SmartStart software see the HP Insight Foundation suite for ProLiant or the HP website http www hp com go foundation SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that allows you to build an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support Proliant BL ML DL and SL servers The toolkit includes a modular set of utilities and important docum
89. qe HP ASS 42 AZS ASD ARO UE PE mal AS UIB YES 97 AH DA Aix SECR FES CH 448310 119 AE 7121 Se HP EC HP UA ESA Mtl A YAA CSR FES ASSO 217 25 SICH HPE AS PES HE APS AOL AS XVI mal USS SLICE CSR HAE FIA SRI LAUC ma dz SA OP AO US ME AL AHI HPO 0 PEN DAS 28 49 o At Ao CHE BU U FAH HAEG ME AF891 0 FESS DA UE HEI ISES MAGO SAL 4827 HPA RES DAB LEE 2 ASA POE MEO ESE ES AUS FAO Wet 71 US 8101 MAE HSE 9540 Em UP HP RES DA MD 42 7 ESSES AAAA HPE PIAR DA 88 AH 291 MUA X 29148 SA PES DASHES SH USL OLB PESE Illustrated Parts Cotologol No 2 2 EASA 9800 CSR FEE MI YEY REA TUO ASHE AP CHE AALU HEO 715 58 USO o ROBO 2210 5851 9 7 Hgo APSE AACS GU EE AAL WIBO 7458 9840 zgo ESSE HP2 amp XA MEE HE SAHR SSS B 24940 HPE BBO WS PES HPS BSO SHEN o CSR DA FER BE HSE RHEO RIZ BHH 2 BIO Wast PES HPS HEO Ste AFE MBE UASA SAV 717 5U HP ur t lor BHC ol zigro REESE EEE MBA EPA EHO BILICH AEO WA Bt HEB YES YE 49 HP mal SEO AN HSS STE 4 1A MZ Hall BS HPE DE SS IU HE Hat ISS vus OST 2204 SI UM AHAS 28940 HP 24 dz 42 180 HSE AMIB USE MAA 821401 ESISHIAS XA 1210 HAS HP B Atol E http www hp com go selfrepaiNS 8l etel A Technical support 93 Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility AMP Advanced Memory Protection ASR Automatic Serv
90. r Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Regulatory compliance notices 81 Battery replacement notice N WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Batteries battery packs and accumulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal use the public collection system or return them to HP an authorized HP Partner or their agents For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwan
91. r is inserted between CE and CEO Please refer to the regulatory label provided on the product The point of contact for regulatory matters is Hewlett Packard GmbH Dept MS HQ TRE Herrenberger Strasse 140 71034 Boeblingen GERMANY Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the MN time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Japanese class A notice A VCCI A Regulatory compliance notices 80 BSMI notice
92. r supply Rated input voltage 100 to 240 VAC Rated input frequency 47 Hz to 63 Hz Rated input current Limit at 6 A Specifications 84 Rated input power 570 W at 115 VAC Power supply output Efficiency Not less than 70 qt 100 load Not less than 70 at 50 load Not less than 70 at 20 load Rated output power 400 W e HP Proliant RPS 400 W power supply Input requirements Rated input voltage Presa to 127 VAC 200 to 240 VAC Rated input frequency 47 Hz to 63 Hz Rated input current 6 A at 100 VAC 3 A at 200 VAC Rated input power 570 W at 230 VAC Power supply output Efficiency Not less than 85 at 100 load Not less than 89 at 50 load Not less than 85 at 20 load Rated output power 400 W Specifications 85 Technical support Before you contact HP Be sure to have the following information available before you call HP Technical support registration number if applicable Product serial number Product model name and number Product identification number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller See the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html For HP technical support In the United States for contact options see the Contact HP United States webpage http welcome
93. requency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules place computers and related peripheral devices into two classes A and B depending upon their intended installation Class A devices are those that may reasonably be expected to be installed in a business or commercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment for example personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding statement Class A equipment This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful
94. ring a power failure When installing more than one server you may need to use additional power distribution devices to safely provide power to all devices Observe the following guidelines e Balance the server power load between available AC supply branch circuits e not allow overall system AC current load to exceed 80 percent of the branch circuit AC current rating e Do not use common power outlet strips for this equipment e Provide a separate electrical circuit for the server Electrical grounding requirements The server must be grounded properly for proper operation and safety In the United States you must install the equipment in accordance with NFPA 70 1999 Edition National Electric Code Article 250 as well as any local and regional building codes In Canada you must install the equipment in accordance with Canadian Standards Association CSA C22 1 Canadian Electrical Code In all other countries you must install the equipment in accordance with any regional or national electrical wiring codes such as the International Electrotechnical Commission IEC Code 364 parts 1 through 7 Furthermore you must be sure that all power distribution devices used in the installation such as branch wiring and receptacles are listed or certified grounding type devices Setup 23 Because of the high ground leakage currents associated with multiple servers connected to the same power source HP recommends the use of a PDU th
95. rt Pack PSP 57 PSPs overview 57 R rack installation 24 rack mounting hardware 24 rack resources 21 rack stability 60 rack warnings 24 60 RBSU ROM Based Setup Utility 49 rear panel components 8 rear panel LEDs 9 registering the server 26 regulatory compliance notices 78 80 removing server from rack 17 removing the access panel 18 required information 86 retaining the recovery key password 42 ROMPag utility 53 S safety considerations 24 59 Index 98 SAS and SATA device numbers 13 SAS hard drive cabling 48 SAS hard drive IEDs 13 Warnings 24 60 scripted installation 49 website 86 serial number 52 series number 78 server fault indications flowchart 73 server features and options 27 server power on problems flowchart 67 service notifications 64 shipping carton contents 24 SmartStart autorun menu 49 SmartStart Scripting Toolkit 49 SmartStart overview 49 specifications 84 specifications environmental 84 start diagnosis flowchart 64 static electricity 83 storage controller 36 support 55 86 supported operating systems 57 symbols on equipment 60 symptom information 61 system board components 10 system board LEDs 11 system components 7 system maintenance switch 11 T Taiwan battery recycling notice 82 technical support 86 telephone numbers 86 temperature requirements 23 TPM Trusted Platform Module 40 42 troubleshooting 59 troubleshooting flowcharts 64 U
96. site http www hp com products servers platforms Smart Array SCSI Diagnosis feature or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 59 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms HP contact information on page 86 Troubleshooting 74 Start Server fault indications Select an appropriate fault indicator Insight Management Agents Was 3 3 event reported ls there an IML ls the ls the by Insight entry identifying internal intemal Management the problem health LED Agents amber 4 Gather information from the System Management Homepage Failing components will be shown as yellow degraded or orange failed The system 5 degraded problems Are there any component health LEDs illuminated 1 Obtain failure information from IML entry if available 15 a hard drive fault LED on Is there 6 sufficient information Use maintenance to identify failing tools to identify the component problem 7 Replace or reseat component identified as failed or about to fail 8 You may need to replace the hard drive e Run the Smart Array SCSI diagnosis A predictive feature in HP Insight Diagnostics Online failure alert has T gt martStart 7
97. software go to Software Depot http www software hp com Select Insight Remote Support from the menu on the right Keeping the system current Drivers IMPORTANT Always perform a backup before installing or updating device drivers The server includes new hardware that may not have driver support on all OS installation media If you are installing a SmartStart supported OS use SmartStart software page 49 and its Assisted Path feature to install the OS and latest driver support If you are installing drivers from SmartStart CD be sure that you are using the latest SmartStart version that your server supports To verify that your server is using the latest supported version see the HP website http www hp com support For more information see the documentation provided with SmartStart CD If you do not use the SmartStart CD to install an OS drivers for some of the new hardware are required These drivers as well as other option drivers ROM images and value add software can be downloaded from the HP website http www hp com support To directly locate the OS drivers for a particular server enter the following web address into the browser http www hp com support lt servername gt In place of lt servername gt enter the server name For example http www hp com support dl36096 http www hp com support dl36096 Version control The VCRM and VCA are Web enabled Insight Management A
98. t indications flowchart Symptoms e Server boots but a fault event is reported by Insight Management Agents e Server boots but the internal health LED external health LED or component health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation Troubleshooting 73 Possible causes Improperly seated or faulty internal or external component Unsupported component installed Redundancy failure System overtemperature condition Component identification on page 7 Integrated Management Log on page 55 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 59 Event list error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 59 Server health LEDs on page 64 System Management Homepage https localhost 2381 Power on problems flowchart Server power on problems flowchart on page 67 HP Insight Diagnostics on page 54 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 59 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 59 Server maintenance and service guide located on the Documentation CD or the HP web
99. t is not necessary to power down the server 1 Back up the server data 2 Shut down the operating system as directed by the operating system documentation NOTE If the operating system automatically places the server in Standby mode omit the next step 3 Press the Power On Standby button to place the server in Standby mode When the server activates Standby power mode the system power LED changes to amber L IMPORTANT Pressing the UID button illuminates the blue UID LEDs on the front and rear panels In a rack environment this feature facilitates locating a server when moving between the front and rear of the rack 4 Disconnect the power cords The system is now without power Removing the server from the rack Z WARNING The server is not attached to the rack mounting rails To avoid potential damage to the server and personal injury always support the server with both hands when removing it from the rack To remove the server from an HP Compaq branded telco or third party rack 1 Power down the server on page 17 2 Disconnect all peripheral cables and power cords from the server rear panel 3 Loosen the thumbscrews that secure the server faceplate to the front of the rack 4 Remove the server from the rack For more information see the documentation that ships with the rack mounting option Operations 17 5 Place the server on a sturdy level surface Removing the access panel Z WARNING To
100. tStart Possible causes e Corrupted operating system e drive subsystem problem e Incorrect boot order setting in RBSU 1 HP ROM Based Setup Utility User Guide http www hp com servers smartstart 2 POST problems flowchart on page 70 Hard drive problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 59 Controller documentation HP Insight Diagnostics on page 54 or in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 59 CD ROM and DVD drive problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 59 Controller documentation Loose connections on page 63 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 59 Operating system problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 59 HP contact information on page 86 Breaking the server down to the minimum hardware configuration on page 62 in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 59 Hardware problems in the HP ProLiant Servers Troubleshooting
101. ts are not designed for customer self repair order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits IFassistance is required you can call the HP Technical Support Center and a technician will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used For more information about HP s Customer Self Repair program contact your local service provider For the North American program refer to the HP website http www hp com go selfrepair R paration par le client CSR Les produits HP comportent de nombreuses pi ces CSR Customer Self Repair r paration par le
102. ucts is 35 C 95 F The temperature in the room where the rack is located must not exceed 35 C 95 F CAUTION To reduce the risk of damage to the equipment when installing third party options e Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits Do not exceed the manufacturer s TMRA Power requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians This equipment is designed to operate in installations covered by NFPA 70 1999 Edition National Electric Code and NFPA 75 1992 code for Protection of Electronic Computer Data Processing Equipment For electrical power ratings on options refer to the product rating label or the user documentation supplied with that option Z WARNING reduce the risk of personal injury fire or damage to the equipment do not overload the AC supply branch circuit that provides power to the rack Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility AN CAUTION Protect the server from power fluctuations and temporary interruptions with regulating uninterruptible power supply UPS This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation du
103. un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Seg n la disponibilidad y la situaci n geogr fica los componentes CSR se enviar n para que lleguen a su destino al siguiente d a laborable Si la situaci n geogr fica lo permite se puede solicitar la entrega en el mismo d a o en cuatro horas con un coste adicional Si precisa asistencia t cnica puede llamar al Centro de asistencia t cnica de HP y recibir ayuda telef nica por parte de un t cnico Con el env o de materiales para la sustituci n de componentes CSR HP especificar si los componentes defectuosos deber n devolverse a HP En aquellos casos en los que sea necesario devolver alg n componente a HP deber hacerlo en el periodo de tiempo especificado normalmente cinco d as laborables Los componentes defectuosos deber n devolverse con toda la documentaci n relacionada y con el embalaje de env o Si no enviara el componente defectuoso requerido HP podr cobrarle por el de sustituci n En el caso de todas sustituciones que lleve a cabo el cliente HP se har cargo de todos los gastos de env o y devoluci n de componentes y escoger la empresa de transporte que se utilice para dicho servicio Technical support 89 Para obtener m s informaci n acerca del programa de Reparaciones del propio cliente de HP p ngase en contacto con su proveedor
104. uration and utilities 53 e Send alerts from 3 regardless of the state of the host server e Access advanced troubleshooting features through the iLO 3 interface For more information about iLO 3 features which may require an LO Advanced Pack or iLO Advanced for BladeSystem license see iLO 3 documentation on the Documentation CD or on the HP website http www hp com go ilo Erase Utility CAUTION Perform a backup before running the System Erase Utility The utility sets the system to its original factory state deletes the current hardware configuration information including array setup and disk partitioning and erases all connected hard drives completely Refer to the instructions for using this utility Run the Erase Utility if you must erase the system for the following reasons e You want to install a new operating system on a server with an existing operating system e You encounter an error when completing the steps of a factory installed operating system installation To access the Erase Utility use the System Erase button on the home screen of the SmartStart CD SmartStart software on page 49 USB support HP provides both standard USB 2 0 support and legacy USB 2 0 support Standard support is provided by the OS through the appropriate USB device drivers Before the OS loads HP provides support for USB devices through legacy USB support which is enabled by default in the system Legacy USB su
105. ve 2 Power down the server on page 17 CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Hardware options installation 31 3 Remove the hard drive Installing a hot plug hard drive EY IMPORTANT Hotplug capability and drive LED support are only available when a supported optional controller is installed in the server 1 Power down the server on page 17 2 Remove the existing hard drive blank Removing a hard drive blank on page 30 3 Prepare the hard drive Hardware options installation 32 4 Install the hard drive Optical drive option To install the component 1 2 3 4 5 Power down the server on page 1 7 Remove the server from the rack Removing the server from the rack on page 17 Remove the access panel Removing the access panel on page 18 Remove the air baffle Removing the air baffle on page 19 Remove the 9 5 mm optical drive blank Retain the blank for future use Hardware options installation 33 6 Install the 9 5 mm optical drive assembly When fully inserted the assembly locking latch clicks 7 Using a 15 Torx screwdriver secure the drive to the chassis 8 Connect the optical drive and power cable to the optical drive 9 Connect the power connector to the power supply backplane Hardware options installation 34 Install the air ba
106. very key password e Always store the recovery key password in multiple locations e Always store copies of the recovery key password away from the server e Do not save the recovery key password on encrypted hard drive Enabling the Trusted Platform Module When prompted during the start up sequence access RBSU by pressing the F9 key From the Main Menu select Server Security From the Server Security Menu select Trusted Platform Module From the Trusted Platform Module Menu select TPM Functionality Select Enable and then press the Enter key to modify the TPM Functionality setting Press the Esc key to exit the current menu or press the F10 key to exit RBSU Reboot the server Enable the TPM in the OS For OS specific instructions see the OS documentation CAUTION When a TPM is installed and enabled on the server data access is locked if you fail to follow the proper procedures for updating the system or option firmware replacing the system board replacing a hard drive or modifying OS application TPM settings o NAAR WN gt For more information on firmware updates and hardware procedures see the HP Trusted Platform Module Best Practices White Paper on the HP website http www hp com support For more information on adjusting TPM usage in BitLocker see the Microsoft website http technet microsoft com en us library cc732774 aspx Hardware options installation 42 Cabling Cabling overview
107. y channel A consists of the two UDIMMs that are closest to the processor Memory channel B consists of the two UDIMMs that are furthest from the processor Different types of processors have different types of memory support The server supports single and dual rank 1 066 and 1 333 MT s ECC UDIMMs The server supports up to 16 GB 4x4 GB for UDIMMs The server does not support LV DIMMs o RDIMMs o Non ECC UDIMMs When installing DIMMs o If the processor is not installed do not install DIMMs o Populate DIMMs from heaviest load double rank to lightest load single rank o Use HP qualified UDIMMs o The farthest DIMM either CHA or CHB must be populated first Installing a DIMM 1 2 CAUTION To avoid damage to the hard drives memory and other system components the air baffle drive blanks and access panel must be installed when the server is powered up NOTE The server does not support Elpida 1G 2G 4G UDIMM memory Power down the server on page 17 Remove the access panel Removing the access panel on page 18 Hardware options installation 29 3 Remove the air baffle Removing the air baffle on page 19 4 Open the DIMM slot latches 5 Install the DIMM 6 Install the air baffle Removing the air baffle on page 19 7 Install the access panel Installing the access panel on page 18 If you are installing DIMMs in Lockstep configuration configure the mode in RBSU HP ROM Based Setu

HP ProLiant DL120 G7 Server User Guide

Contents

Download Pdf Manuals

Related Search

Related Contents