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Citizen Space User Guide

1. Position this page At beginning of consultation Description E lt gt Source k IH 11 ii Ei it i What is your organisation You will be prompted to enter a page title and description Description and Fact Bank are optional You will then be able to add and edit questions The process will be the same when you create additional pages Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 55 4 Using the online survey tool 4 6 Setting up your survey Online survey settings Add page ae n You must give each page a title You can enter relevant Required 7 e ma information for the top of the page using the ntroduction Position thi terp uction e o Poston ive page ahirammiskaimin Description box You can also add additional Desoiption Fa p ap f Es lt gt E I P Source information to individual pages using the Fact Bank e amp You can include a Fact Bank at the top of each page which is useful for including a larger quantity of text or embedding a PDF If you choose to include a Fact Bank the respondent will see a Related Information drop
2. Consultation Dashboard Westonshire Transport Links Preview Consultation Online survey settings Online Survey Settings Add a new page Question Numbering Select the way the questions should be numbered Introduction X Continuous numbering Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Citizen Space consultation or survey tool consultation consultation publishing your sees engagement activity or engagement results details activity Further information and assistance Citizen Space 54 4 Using the online survey tool Ce i 4 6 Setting up your survey Adding and editing pages Online Survey Status Unpublished Consultation Dashboard Westonshire Transport Links Preview Consultation The Introduction page has been automatically set up for you with three default questions What is your name What is your email and What is your organisation Online survey settings Edit page a i Add a new page Title Introduction This information is usually required from anyone Required who enters into a consultation You may wish to change these to what you would like to have however we do recommend for analysis and contact What is your name purposes that the email address question is kept This haris yar anil will ensure that users get confirmation of their adima response being submitted
3. Point A Which service is most valuable to you Service Value Responses matching this query 105 Table of What Area Do You Live In Area against Do you agree or disagree with point A Point A Jump to next H Export csv Option Agree Disagree No Opinion S Bristol 34 32 38 5 4 762 4 3 810 Bath amp North East Somerset 2 1 905 6 5 714 6 5 714 North Somerset 5 4 762 4 3 810 3 2 857 Somerset 7 6 667 4 3 810 4 3 810 When grouping quantitative data you are presented with a cross tabulated South Gloucestershire 6 5 714 3 2 857 3 2 857 table showing the responses to one question against the responses to another P q amp Se Other 3 2 857 4 3 810 2 1 905 In this example we see that of all the respondents who said they live in Bristol 34 32 38 of them also agree with point A Not Answered 0 0 0 0 0 0 Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 17 7 Interpreting and publishing your results TERR RERREEERRRERRRERREERRRRRERRRRRERRRRRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR
4. Users may be searched for using free text and can be filtered by department Users are managed from this page They can be promoted demoted reinstated and deleted To change a User s position in Citizen Space simply click on their name and adjust the permissions by clicking on the Promote and Demote arrows to the right of the User s position Consultation Hub Find Consultations Manage Departments Consultations Users Users Find Users Matching Any Name Department Any Department A user must be assigned to a department Contents Introduction Getting started Setting up Citizen Space Managing your consultation or engagement activity details Using the online survey tool Publishing your consultation Interests FAuxences Areas Saved Questions Analyse Consul Add a new user by clicking this link We Asked You Said We Did E Add User Download This List of Users cav Finding a Interpreting and What the public Further consultation publishing your sees information and A gt or engagement results assistance activity Citizen Space N Y y a gt a d 9 l a le 4 ava E y Ve Wa y eeeeeeeeeeeee eee eee eee eee ewe ewe eee eee ewe wee eee eee eee eee e eee eeeeee eee eeeeeee ee eee ee eeeeeeee ee ee eee eee eee eeeeeeeeeeeeeeee ee eee eee eee eeeeeeeeee ee ee eee eee eee ee ee eee e eee eeeeee eee eee eeeeeeee eee eee eee eee eee eee ee e
5. Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt A gt engagement activity or engagement results assistance details activity Citizen Space 69 4 Using the online survey tool Ce RERRREERRRERRRERRRRRRRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRRRERRERRREREEE B Introduction T Options for this component A label must be given to any text answer a Accessibility label component for web accessibility purposes To ete yee ele Required learn more about labels see this article What is your email i adirga O Hide this label the label will still be used by assistive technology such as screen readers so a useful label is still What is your i required organisation You can make questions required by ticking this box The response cannot be submitted Analyst question 4 a is tie tier recede until all required questions have been Has this response been answered analysed Analyst question i ial This heading will be used for the CSV B This heading field is only seen by administrators for example it appears as download ot responses Has this response been appr
6. The diagram below illustrates the Citizen Space workflow Public Choose View and Export Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and engagement activity or engagement results assistance details activity eocececereec eee cee eee ee ee Citizen Space Introduction i Citizen Space has separate areas that focus on different stages of your consultation or engagement activity which allow you to perform different functions The Manage bar and tabs at the top of the screen allow you to move around the management areas Key areas include Consultation Hub The Consultation Hub displays all consultations created by users presented by past present and forthcoming status You can click on the name of any consultation to find out more about it including how to take part We have created a short film about the Consultation Hub that you may find useful Add Consultation area This is where you can create new consultations from a choice of online survey email postal consultation external link or offline consultations Consultation Dashboard The Consultation Dashboard serves many functions From here you can e Manage various aspects of your consultation using the Publishing Summary e View the responses t
7. When new consultations which fall within that search are published their feed is automatically updated Contents Introduction Getting started Setting up Citizen Space Managing your consultation or engagement activity details Find Consultations Advanced Search for Consultations Title or Description Postcode Audience Any Audience Interest Any Interest al Department Any Department Area Any Area al Private Public Any visibility showing AT Colourful Headers This is to demonstrate the use of colourful headers for consultation questions interest s Gathering ideas Department Delib Area s All Areas This consultation is open until 4 April 2014 Crime and Police in Your Area Linear Survey Example Using the online Publishing your Finding a Interpreting and survey tool consultation consultation publishing your or engagement results activity 124 Status Any Status a Search pr Download this list of consultations csv Open the csv file with spreadsheet software to create a report of active consultations fue Create RSS feed from results The RSS feed will automatically notify you of consultation updates through your RSS reader 7 What is RSS Learn about RSS and how you can display consultation feeds on your blog or website What the public Further sees information and assistance Citizen Space 8 VWhat the public sees eoeeceeer ese eee eee
8. down link at the top of the page Clicking this will display the contents of the Fact Bank Fact Bank on C th L i p a lt gt Source e e 40 Do you agree that crime is an isay in your area More Information Yes No l m not sure Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 56 4 Using the online survey tool Ce RERRERERRRERRRERRRRRRRRRERRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRRRERRERRREREEEE 4 6 Setting up your survey e To add a new page at any time click on the Add a new s page link This link always appears at the top of the Se eee Aad page left hand menu of every section Title Required e You can navigate around the consultation by clicking on the page and question titles which are visible in the Introduction j Position this page After page 1 Introduction ft hand ett nand menu Description E y E BM E Souca J e You can move pages and questions around within your consultation or engagement activity at any time using the Move questions an
9. engagement activity or engagement results assistance details activity Citizen Space 8 VWVhat the public sees 8 1 How the public respond to consultations or engagement activities 8 2 How the public respond to online surveys 8 3 How the public access the results of a consultation or engagement activity 8 4 Featured consultations 8 5 Social media sharing Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and engagement activity or engagement results assistance details activity Citizen Space 120 8 What the public sees eoeecececerecercecr esr ee eres e eee eee eee reer ere ere see reese eee eee ee eere eee eresereeee ee ee cocoon oco o occo oooo o doco cooo oc oco c cooo coocoo ooo oo oo t oootboobolslelsllels s e osasn salsnM sn Gsnb salGsInb snMl sna snMlso snalsosnalsMolsMalsosnMalsnosMlsosnLlsosososnLlsosososolsososnasosnasosasosnLlsosMLlsoosoGsnLlsasosnosolssosososnasIososnasnasosnasosnalsosL sosnasosLlsso ssosnosnLlsoosnonL soLsosIososasosososLsosososnLsonLsoosoLsosnosososasnosoaLsLsoososLoL oooosoosooHoooUGL j Co Itation Hub Find Co Itatio We Asked You Said We Did The public can use the Consultation Hub to daana nd Consultations ou Search for a consultation they are intereste
10. 01 06 2013 19 days ago Publish E Delete this Consultation Publishing your consultation Finding a consultation or engagement activity Managing your consultation or engagement activity details Using the online survey tool Contents Introduction Getting started Setting up Citizen Space Interpreting and What the public Further publishing your sees information and results assistance Citizen Space 86 5 Publishing your consultation Ce oosocooooooooooooooooocoococsooooo oooo ooooooococoooco oooo oooooo ooooooooo loooo oooooo oooo ooooooon osoo oooooooooooooooooococsococoocooo oo coocoo oocoo oono noc oc oco dtc ooo otoo oblslLsi snl lsno GM lnMl lsMl osnol olno sIolso saMalsnM solso saMlso snalsnolsnalso snalso snalsnosMlso sno sosososososolsnosososnolsoso snosolsnasosnaso snalsosnlso solsoso sosIoL soso soo snosnolsososnososnalsnosnasosnLsoosnosososo soosoooooooooo 5 4 Adding custom logos to a consultation e Follow the prompts on the next screen to change your logo s e Deleting existing logos will only delete them from this specific consultation not from your whole Citizen Space site Manage Logos Status Unpublished a aads l Consultation Dashboard Police Priorities 2013 Preview Consultation Using this page you can adjust the appearance of logos in the header for this consultation Upload logos specific to this consultation e
11. 22 Ce Interest and category management is done via clicking the interests link on the Manage bar Categories are added here and only need a name Add a Category Add Category Add Category Interests are managed from within their categories sategory Democracy Disable 4 Edit Interest Actions l Not Suspended Understanding views Disable J Edit Not Suspended Gathering ideas Disable J Edit D Not Suspended Voting Disable J Edit Not Suspended Elected officials Disable J Edit Not Suspended Council Services 3 Disable J Edit Add Interest to this Category Interest Add Interest Using the online Publishing your Finding a Interpreting and What the public Further survey tool consultation consultation publishing your sees information and A gt or engagement results assistance activity Citizen Space 23 2 Setting up Citizen Space Ce RERRERERRRRRRRRERERRRRRRRRRRERRRRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRERRRRERERRREREEE 2 6 Before you start adding your consultation or Audiences engagement activity The audiences which appear in consultations are managed from this page Every audience belongs in a category New audiences and categories Add i n g and managi n g au dienc es can be created and their names edited You may also disable audiences a
12. Give Us Your Views Dates Online Survey Consultation is Open Runs from 1 Mar 2012 to 1 Jun 2013 Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt A gt engagement activity or engagement results assistance details activity Citizen Space 4 Using the online survey tool 77 TERR RERERERRRERRRERRRRRRRRRERRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRRRERRERRREREEE 4 8 Publish your survey Once your consultation or engagement activity has all the information that is needed you and your colleagues have tested it and it is ready to be published click the Publish button on the Consultation Dashboard to proceed Once published your consultation will be visible to citizens and stakeholders in the public area of Citizen Space You can retract and edit consultations if necessary If the consultation is live however please remember that there is data attached to each question so proceed with caution The most important thing to know is that when a consultation is published it is publicly visible and when it is in draft it is not regardless of what status it has in the system
13. How the public respond to online surveys This is how the public view their progress A progress bar is shown on each page of the survey You have the Consultation Hub Find Consultations We Asked You Said We Did option of having the bar at the top or bottom or both top and bottom of the screen Free text questions Progress C Page 2 of 6 This consultation is designed to show you all of the different types of questions you can use in an online survey and the different ways in which you can combine them Below are the three types of free text questions that can be included in any online survey consultation Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt q A gt engagement activity or engagement results assistance details activity Citizen Space 123 8 2 How the public respond to online surveys Linear online survey consultation If the consultation document is linear the public can navigate through each section in order If the consultation document is non linear the public can navigate to sections of interest from a central hub Non linear online survey consultation Consultation homepage Contents Introduction Getting started Setting up Managing your Using the online Publishing yo
14. Logos 1 custom logo has been uploaded for this consultation 4 Preview Consultation At any time you can preview the consultation as an end user would see it E Delete this Consultation Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 84 5 Publishing your consultation Ce ocosooocooooooooooooooooocoocooooo ooooooooooococoocoooo ooooooo oooooooooooo oooo oooooooooo ooooooono oooooooooo oooo oooooooc oco cocoo coo oco ccoo oo ooo o onono coc oco t ooool oolloosls elsn GsnM so nlnalsnl lo sMlsolsML sosolsolsno solsolsalsnol sososnalso snalsnolsnaso snMlso snasnosMlso sno sososIosososolsosososnolsoso snosnosasosnasosnalsosaso sososo sIosoLsoso soso sosnolsososnasoGsnasnosnasosnososnasnosnososo sosoososoooooooo 5 3 Creating an external link consultation Li n k Status Unpublished Consultation Dashboard Local charity are consulting on housing helt Preview Consultation them out external Link Enter the title of the consultation link and the link itself Consultation Link Title For Link Enter the details of your link a URL For Link Required Save Contents
15. Organised by Respondent page Responses to this Consultation Completed responses 13 Here you can view a list of all the questions in your consultation see how many people have responded to each one and analyse their TES PONS es Responses by Respondent SII Ete A report has already been requested for this consultation Consultation Dashboard Check back in 10 minutes Crime and Police in Your Area Linear Pravisw Coreei Responses Organised by Respondent Surve Exam le Here you can view a list of all the respondents to your cor eee Using this page you can see who has responded to the consultation so far view and download their response s and add in new responses from respondents who have Ld Add a response manually responded offline for example by letter or at a focus group Download all responses You can also associate responses with one another for example where responses are Download all responses includi st fields part of a co ordinated campaign or a respondent has sent in more than one response Be Download all responses aS Download all res i i st fields Download all documents led Add new response Click on these links to download all responses as a CSV file Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees info
16. Space 49 4 Using the online survey tool Ce ey 4 4 Two different ways of structuring your survey Before you begin to enter in your consultation you will need to set out how you wish the consultation to be presented Online Survey Settings Question Numbering Select the way the questions should be numbered Continuous numbering is the default option Continuous numbering The buttons and options to Position of navigation buttons e g First Previous Next continue responding later or not continue at all will either Bottom of page only appear at only the bottom of each page or at both the top and bottom depending on your choice Top and bottom of page Progression format lf checked respondent uses Next and Previous buttons to move through the online survey if unchecked respondent returns to the Table of Contents after completing each page M Linear format Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt q A gt engagement activity or engagement results assistance details activity Citizen Space 50 4 Using the online survey tool Ce 4 4 Formatting your survey Linear online survey consultation Progression format lf checked respondent uses Next and Previous buttons to mov
17. There are currently no analysts assigned to this Mailing List Mailing List Settings Enable or disable mailing list signups for this consultation Signups are currently disabled The Consultation Dashboard helps you manage many aspects of your consultation Finding a Interpreting and What the public Further consultation publishing your sees information and A gt or engagement results assistance activity Citizen Space Getting started Citizen Space deployment 2 Who does what 3 Adding and managing users Contents Introduction Getting started Setting up Citizen Space Managing your consultation or engagement activity details Using the online survey tool Publishing your consultation Finding a consultation or engagement activity Interpreting and publishing your results What the public sees Further information and assistance Citizen Space Getting started Ce ocooeooooooooooooocooooosococsoooooooooooooooooocoooooo oooo oooooooooooo oo ooooooooooooooo ooooooooosooooooooo oooooooo ooon oooooooooooolo o Citizen Space deployment Our deployment process for the deployment and preparation of your Citizen Space site is well documented in this knowledge base article To summarise in order to set up your Citizen Space site we will need the following five things from you e A Citizen Space URL each Citizen Space instance has its own web address URL you will ne
18. Unpublished a ER Consultation Dashboard 7 2 Publish the outcomes and feedback on the survey Green Homes Initiative ee results Publishing results Here you can upload files containing results and reports for example PDF files or spreadsheets You can also add inks to results published on extemal websites The You can use Citizen Space to publish the outcomes for all four types of results wil appear on the consultation summary ance the consultation is closed consultation Consultation Results Once the consultation is closed and has been analysed you can publish the outcomes of your consultation This may be a summary of findings Description and or a report of what you discovered and what will happen asa Describe the results and or any special instructions that the public shoukd be aware of result of it To enter your results for public release click the Publish Results link in the Outcomes section on the Consultation Dashboard This will take you to a page where you can enter text and upload any documents and links to other sites Once finished click the Update button Your outcomes will then appear on the home page of your consultation Files Browse to files on your computer and upload them Upload Fila choose File No file chosen Link text Links Add links f your results are available on an extemal source You can add the results as files and red or links This is optional Ppa Cont
19. admin user analysing see the Analysis Module Section for more details the response and not to the respondent You can add hidden questions to pages in the l l l l same way as standard questions with an option to mark the question as hidden Examples of this extra information could include Is this response part of a campaign is a good example of an analyst question if for example you were running a consultation on renewable energy and you knew you were going to get a lot of stock responses from a pressure group So the ability to e ls the response part of a pressure group campaign denote those responses and filter them out of your data set would be useful e Tagging qualitative responses thematically e g positive response negative response e Has this response come from a key respondent e Is the analysis of this response complete Citizen Stakeholder only sees the survey questions l When analysing a response Has this response been analysed an admin user sees hidden questions to aid analysis and reporting These questions Has this response been approved are only visible to the analyst for publication the consultation owner the Department Admin and the 1 What do you think about the proposal a 2 What do you like about Westonshire i 3 Please tell us more Is the analysis of the response complete Contents Introduction Getting started Setting up Managing your U
20. continue editing it at a later date just make sure you save each section when prompted Add more pages using this link Add a new page Introduction v Your survey starts here Introduction is page and is already built into the survey for you Contents Introduction Managing your consultation or engagement activity details Getting started Setting up Citizen Space survey tool Using the online 48 i s sIM sI sib snM Lsn sb snl snM snl so sMlsIolsMl sMolsIolsolsML soso solsIolsoLlso saso snLlsno snoo snososnLsosoonLsooToooooosoo oo When you return to the consultation you can use the left hand navigation bar to see what you have already added Click on the appropriate link to be taken to the relevant area Online Survey Settings Question Numbering Select the way the questions should be numbered Continuous numbering Position of navigation buttons e g First Previous Next Bottom of page only Top and bottom of page Progression format If checked respondent uses Next and Previous buttons to move through the online survey If unchecked respondent returns to the Table of Contents after completing each page Linear format Publishing your Finding a Interpreting and What the public Further consultation consultation publishing your sees information and A gt or engagement results assistance activity Citizen
21. dates are used when publishing e If the consultation open date is in the future the consultation will be published as forthcoming e If the consultation open date has passed it will be published as open e If the consultation close date has passed it will appear as closed Consultations that are forthcoming will automatically open at 00 00 on the start date and will automatically change from open to closed at 23 59 on the close date Start and end dates are required to publish the consultation Expected dates of results and feedback are optional Good consultation practice recommends that you set some expectations so that those who have taken part know what is next What the public Further information and assistance Interpreting and consultation publishing your sees or engagement results activity Citizen Space 37 3 Managing your consultation or engagement activity details i E 3 4 Adding images You can add images anywhere you see this icon Br Ujizt i n ea gt Source E iy Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt q A gt engagement activity or engagement results assistance details activity Citizen Space 38 3 Managing your consultation or engagement activity det
22. eee eee eee eee eee eee eee eeeeeseeeeseseseeeeeeeeeeeeeeeeeeeeseeseeseereeeereseeeoeeeeeeeeseHBeeeeeeeeeeeereeeeeeeeseees 8 3 How the public access the results of a consultation or engagement activity The public can easily find the results and outcomes of closed consultations The results will appear in the consultation summary once the consultation is closed and once the appropriate information has been entered Contents Introduction Getting started Setting up Managing your Using the online Citizen Space consultation or survey tool engagement activity details 125 esoesososocooooooooooosooosocooocsocoooooooooosooososocsooocooooooooooooosonsosososocosecoocooooooosooososocsocsosocoocooooooosoososocsocooooooooooooooloo Overview Due to a high demand for certain appointment times such as at the beginning and end of the day we have decided to consult the public on when they need to see their GF This page will ask you what you want to see and once the consultation is closed we will use it to display the changes we have made Why We Are Consulting Feeding back the results of consultations is important as it allows the community to see the value of completing more consultations Having the feedback online also means people can search for useful information like GP surgery opening times Feedback We Asked When would you like to see your local GP You said You want them to be open longer in the evenings and open earlier in
23. for analysis e Tag qualitative answers with key indicators also known as themes to enable them to be quantitatively analysed T Please type a lengthy answer to the question How do you feel about crime in your area You can copy and paste qualitative free text sections Please type as much as you want to l of the answer to select relevant parts for analysis mmh jaa i a K copy Relevant sections of response for analysis We are lucky to not have very much crime at all in Felehurech Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt q A gt engagement activity or engagement results assistance details activity Citizen Space 7 Interpreting and publishing your results Ce 7 2 Publish the outcomes and feedback on the survey results Adding tags e By clicking on Manage tags this screen will appear e Tags can be added and applied to all questions e There is no limit to the number of tags that can be added Tags may be added at any time from when you set up your consultation e Please see How Do Tag Responses and What is Tagging for more information about tagging Contents Introduction Getting started Setting up Citizen Space Managing your consultation or engagement act
24. forthcoming open or closed If your consultation is forthcoming i e not open users will see text that explains this and invites them to return on opening date you have specified for the consultation When the consultation opens visitors will see the link to the consultation Consultation Dashboard Westonshire Rubbish Collection When you are ready click the green Publish button f Print Survey status Unpublished Closes on 16 03 2014 289 days Publish E Delete this Consultation Contents Introduction Getting started Setting up Citizen Space 1 Edit Consultation Details All required information has been completed 2 Online Survey The survey currently has 1 page and 4 questions 3 Manage Logos This consultation currently uses the default logo settings 4 Preview Consultation At any time you can preview the consultation as an end user would see it Managing your Using the online Publishing your Finding a consultation or engagement activity details consultation or engagement activity survey tool consultation What the public Further sees information and Interpreting and assistance Citizen Space gt Publishing your consultation 5 1 Creating an email postal consultation 5 2 Creating an offline consultation 5 3 Creating an external link consultation 5 4 Adding custom logos to a consultation Contents Introduction Getting started Setting up Managing your Citizen Spa
25. how the results wil be processed This wil replace the Give Us Your Views section on the consultation view page when the consultation is closed What Happens Next Ber iuliz n ra tl Ei lt gt Source P IE Optional The What Happens Next section appears after the consultation closes This area allows you to provide information for respondents whilst the consultation report is being prepared for publication It is not compulsory but we would recommend adding content to set expectations and maintain interest This should be considered as part of your consultation design Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 42 3 Managing your consultation or engagement activity details i Areas A Ai least one area is required To select more than one hold down the CTRL key PC or the CMD key Mac 3 6 Add your area s interest s and audience s es a Ashi The master list of audiences and interests for your organisation must a p Required fo publish voOrn be entered into the system before you begin editing consultation Bedminster details see Section 2 6 Areas would have been created during your oe deploy
26. no character jmit on this text box so respondents could write as mut A encourages the respondent to keep their answer short and to the point Types of question you might use this for include things like what is your name what is your postcode etc Brief answer Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt q A gt engagement activity or engagement results assistance details activity Citizen Space 4 Using the online survey tool 66 Ce RERERERRRERRRERRRRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRRRERRERRRREEE 4 6 Setting up your survey Additional information options Entering Fact Bank text creates a dropdown option below your question The respondent clicks on the More Information button to see the Fact Bank text Adding an Additional Information gt Text component allows you to provide text below your question In this example it is used to explain how to answer the question 9 Do you agree that crime is an issue in your area More Information If you want to provide a range of options to choose from but only want respondents to select one of them t
27. or survey tool consultation consultation publishing your sees information and lt q A gt engagement activity or engagement results assistance details activity Citizen Space 6 Finding a consultation or engagement activity 6 1 Browse consultations 6 2 Search for consultations or engagement activities 6 3 Advanced search Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and engagement activity or engagement results assistance details activity Citizen Space 89 6 Finding a consultation or engagement activity eeoeeereer ere rere ere eee eee reer eee ee eee eee rere r eee eee eee e eee ewreereresneereee ener eeeereeere renee eresreresrereeeeeeereeereZneresrereneresreereereeeeHreeneeresneZreeresrernesrereeereererneeeresneresrereereeeeeeeeeeZneresrererneresreeneeeeeeHrerererneeresresrernesrereeereererneseereZrernesreresneeeeeeeeereeereereresnerene 6 Browse consultations Welcome to Westonshire s Consultation Hub This is a one stop shop for you to see every consultation being run within Westonshire You can search for consultations give your views on issues that interest you and and view results and outcomes of past consultations The hub is easy to use and works for both online and offline consultation and engagement Fi
28. showing each respondent s answer to the question and a link to view their full response 12 answers to Name Jump to next Export csv Response ID Answer ANON WBEQ 2 42 6 Michael Finchley ANON WBEQ 2 4U 1 Sarah Sprink ANON WBEO 2 4W 3 Jill Sandford ANON WBEQ 2746G K Brian Ackroyd ANON WBEQ 274A D Jennifer Smith seen oy ore soups sap eh a arenes a ldneeusan ore en ee en renner kaana arn eaa thos secs OA S ETTE Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt A gt engagement activity or engagement results assistance details activity Citizen Space 13 7 Interpreting and publishing your results i 7 2 Publish the outcomes and feedback on the survey results Quantitative Data Questions with quantitative answers are displayed in a table Table of Number of options Jump to next H Export csv Option Total Percent of All 1 option 0 0 options 1 8 333 3 options 1 8 333 4 options 3 29 00 Yo o options 25 00 Note In multiple select questions the user can choose more than one option This means the percentage refers to how many people chose that option and may not add up to 100 Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and
29. the mornings You would also like the ability to book further in advance We did We now have two extra nurses between 12 and 2pm weekdays and have extended practice opening hours Bookings for prescriptions persisting problems and essential check ups can now be made 14 days in advance Publishing your Finding a Interpreting and What the public Further consultation consultation publishing your sees information and A gt or engagement results assistance activity Citizen Space 126 8 4 Featured consultations You can set a consultation to be the site s featured consultation which means that it appears on the Consultation Hub above the list of open forthcoming and closed consultations The featured consultation box contains the title of the consultation with a link to the overview page an optional image and description and the closing date of the consultation Featured Consultation Young People s Health We want to know how we can improve local health services for young people Tell us what you think Consultation ends in 307 days 31 03 2014 A widget on the Consultation Dashboard indicates whether that consultation is currently Poetical E R featured and provides a link to change the settings eatured Consultation NB Since featured consultations appear on the site s homepage their settings can only be Featured Consultation Settings changed by Site Administrators This consultation is not currently featur
30. this consultation in any way You can enable employees of external agencies to analyse the results of a particular consultation without exposing any of your other consultation data Analysts assigned to this consultation 0 assigned out of 3 available Analysts can be assigned to a l consultation by clicking on Manage Delib Demonstrator Analysts then ticking the box next to M Demo Admin their name s and clicking Save O Kate Delib Analysts can be removed from a consultation by unticking the box next to their name s and clicking Save Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt A gt engagement activity or engagement results assistance details activity Citizen Space 7 Interpreting and publishing your results 107 i 7 2 Publish the outcomes and feedback on the survey results Analysing quantitative answers e Responses can contain quantitative answers given by the user selecting from a predetermined set of options e Drop down menus radio buttons and checkboxes are examples of questions that have quantitative answers e You can produce reports of all quantitative answers e Hidden questions enable admin users to add extra information to a response during analysis to help
31. with reporting Please see this article for more information about hidden questions e The entire response will be displayed on one page for ease of analysis e Tags can be added and applied to all questions by clicking Manage Tags There is no limit to the number of tags that can be added 14 How strongly do you agree with the following statements Using this sort of matrix question you can ask respondents to select one answer against a range of related topics all within one question strongly agree Agree Neither agree nor disagree feel safe in my home feel safe in the high Street feel safe in my neighbourhood feel safe in my local park PY Relevant sections of response for analysis Tags This question does not yet have any tags Disagree Strongly disagree Manage tags Getting started Setting up Citizen Space Managing your consultation or engagement activity details Contents Introduction activity Using the online Publishing your Finding a Interpreting and What the public Further survey tool consultation consultation publishing your sees information and or engagement results assistance Citizen Space 108 7 Interpreting and publishing your results i 7 2 Publish the outcomes and feedback on the survey results e Responses may contain qualitative answers given in free text e These can vary in length and only some of the content may be relevant
32. within general codes of practice on consultation Consultation Hub Find Consultations We Asked You Said We Did All the details that you enter into this area will be available to citizens and stakeholders Manage Departments Consultations Users Interests Audiences Areas Saved Questions Analyse Consultations Pages when the consultation is published e Note some information is mandatory and will be required in order to publish Edit Consultation Details Status Unpublished Consultation Dashboard lt Citizen Space will automatically take Westonshire Transport Links Preview Consultation information about the consultation and embed it in pages viewable by the public e You must enter all the details that are Fields that need completing marked as required Overview Phone or Email Start Date End Date Areas Audience Interests The required fields are shown here If you click on the section you will automatically jump to the field to fill in Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 35 3 Managing your consultation or engagement activity details i i E Owner 3 3 Managing your consulta
33. your consultation or engagement activity details Using the online survey tool Publishing your consultation Finding a Interpreting and What the public Further consultation publishing your sees information and lt q A gt or engagement results assistance activity Citizen Space 59 4 Using the online survey tool PERR RERRRERERRRERRRERRRRRRRRRERRRRERRRRRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRRRERRERRRREEE 4 6 Setting up your survey Online survey settings Edit page Add a new page Title Introduction Required B Introduction Position this page At beginning of consultation o 3 What is your name a intion TA Description B IU ZZZ S E lt gt Source What is your email SEITA amp You can order re order a be weer your pages by using these a se provide responses to lowi estions What is your p uaa options organisation Analyst question Has this response been analysed Analyst question Has this response been approved for Fact Bank mera publication B I U al e E E Source E Add a question Add a saved question Move questions an Edit Move page Delete this page Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Sp
34. 3 Managing your consultation or engagement activity details i i 3 1 Adding and naming a consultation or engagement activity There are four consultation types Online survey 2 Email postal consultation 3 Link 4 Offline consultation Use the following pages to learn how to enter and manage your consultation Consultation Document Add consultation document Email postal consultation Upload the consultation Please ensure the file format is one commonly used by the public such doc or pdf Browse document s to your consultation Save Consultation Link Link Enter the consultation link A link Title For Link needs a title and a web address Required URL URL For Link Required Save Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and a A gt engagement activity or engagement results assistance details activity Citizen Space 32 3 Managing your consultation or engagement activity details i E Offline Consultation Offline Consultation oo Enter the consultation text details Bf Uji 4 a H t gt Source FP amp Save Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What
35. Burglary O Car crime O Drug crime Low crime G No crime J Petty theft O Shoplifting G Vandalism Delete selected tags Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt q A gt engagement activity or engagement results assistance details activity Citizen Space I 7 Interpreting and publishing your results Ce RRRERRRRRERRRRRRERRRRRRRRRERRERERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERERERRERRREE 7 2 Publish the outcomes and feedback on the survey results Begin your analysis e Click on the Responses Organised by Question link on the Consultation Page 1 Introduction Dashboard to start analysing the responses to your consultation Question Number gt Title m ne e This section shows you a list of all of the questions from the consultation 1 What is your name 12 100 organised by the page that they were on It also shows you topline information 2 What is your email address 12 100 about the number and percentage of respondents who answered each of the n A T n 12 100 individual questions P 4 What area do you live in 12 100 5 What is your age range 12 100 Responses to this Consultation Page 2 Free tex
36. Change the order of logos e Remove existing logos Logo settings This consultation currently uses the default logo s On the next screen click on Logo settings for this consultation Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 87 5 Publishing your consultation 5 4 Adding custom logos to a consultation e Follow the prompts on the next screen to change your logo s e Deleting existing logos will only delete them from this specific consultation not from your whole Citizen Space site Add a logo Select a file Browse This should be in jpg gif or png format Description of this logo This helps visitors browsing with assistive technologies such as screen readers URL for this logo to link to This is optional If left blank this logo will link to the Consultation Hub Add Logo Existing logos Delete Title G Westonshire Logo Delete Selected Logo s Logo settings This consultation currently uses custom logos Revert to Default Logos Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation
37. Consultations Title or Description Postcode Status Any Status Audience Any Audience Advanced search allows you daii dees to filter the consultations using Department Any Department 2 criteria such as audience eee interest and status Area Any Area m Search Showing All Consultations Download a copy of our Sports for Schools initiative document 8 Download this list of consultations csv Downloadable Document Open the csv file with spreadsheet software to T create a report of active consultations Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 7 Interpreting and publishing your results 7 1 Managing respondents e An overview of who has responded e Responses Organised by Respondent e Responses Organised by Question e Adding a response manually e Associating responses e Downloading responses 7 2 Publish the outcomes and feedback on the survey results e Publishing results We Asked You Said We Did Overview of analysis and reporting Overview of the analyst function Analysing quantitative answers Adding tags Begin your analysis Qualitative data Quantitative data Filtering and grouping respon
38. Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt q A gt engagement activity or engagement results assistance details activity Citizen Space 5 Publishing your consultation 85 Ce coocoo o ooo coocoo oc onoo oc oco o ooooooooolooooloe oes slsn snb sn GsM lso snl Ml solsMolsMlsIolsolsaolsoL solsMo soso snolsnol snalsosnMlso snL sosnaso snolsoo sosoL soso sosososnolsososnasosnasnosnasosnosnoosnosososo sooosooooooooo 5 4 Adding custom logos to a consultation e Your Citizen Space site will use the default logo that was set up when you first began to use the software This logo will appear on every consultation e You can change the logo of a specific consultation e You can also add more than one logo This is useful if you are running a consultation with a partner organisation 1 Edit Consultation Details All required information has been completed 2 Online Survey The survey currently has 2 pages and 10 questions To get started click on Manage Logos in the 3 Manage Logos publishing summary This consultation currently uses the default logo settings 4 Preview Consultation At any time you can preview the consultation as an end user would see it Status Unpublished Closed on
39. N O Z Yes within own department Yes but only for consultations N created by self Yes Yes within own department Yes but only for consultations Publish and retract consultations Yes Yes for self and admins in own Yes but only for consultations Promote demote delete or suspend a user account Yes for any user apart from self Yes for any user within own No D e Edit user profile Yes for any user Yes for own profile and department s Yes but for own profile only Da a Create edit delete a department or partner Ne Analyse consultation responses es Publish consultation results Yes for any consultation Yes for consultations within their Yes for consultations owned by department self O Change consultations owner N O Change consultations status N O Ziz No Manage the Audiences list No Yes No ZZ No Z O DY N Z Z O O Oojojojo O No Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt A gt engagement activity or engagement results assistance details activity Citizen Space Getting started 3 Adding and managing users When you click on the Users tab you will see a list of current users and you will be able to add other users should you wish to do so
40. RERRRERRRERRRRERRRRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRERRRRERERRERREEE 2 6 Before you start adding your consultation or engagement activity Adding and managing departments You can use this area to add departments You will be required to assign new New departments are consultations and users to a department so make sure that your department has been added before you start added by clicking this link Departments may be edited suspended or deleted Departme nts Add Department Download This List of Departments csv l Department Actions Not Suspended Delib Suspend amp Delete Edit D Not Suspended Forestry Suspend Delete Edit Not Suspended Housing Suspend Delete Edit P Not Suspended HS2 All departments are Suspend Delete Edit listed by default P Not Suspended NHS Suspend Delete Edit P Not Suspended PCT Suspend Delete Edit Not Suspended Planning Suspend Delete Edit Not Suspended Police Suspend Delete Edit Not Suspended Waste Suspend Delete Edit Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your
41. RRERRERRRERRRRRERRRRRRRERRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRRRERERRRREEE 2 3 Logging in Logged in users will now see the Manage bar Consultation Hub Find Consultations We Asked You Said We Did Manage Departments Consultations Users Interests Audiences Areas Saved Questions Analyse Consultations Pages Welcome You are now logged in Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt A gt engagement activity or engagement results assistance details activity Citizen Space 19 2 Setting up Citizen Space Ce RERRERERRRERRRRRRRRERRRERRRRERRRRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRERRRERRRERREE 2 4 Creating a strong password The role that passwords play in securing an organisation s network is often A weak password underestimated and overlooked Passwords provide the first line of defence against j unauthorised access to your organisation Contains your real name or company name e Contains a single dictionary word e g password Weak passwo
42. RRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERERREREEE E 0 answers to Brief answer Please opt me in for police communications amp Yes Jump to next i Export csv Response ID Answer AMON WBEOQ 2 742 6 think our beat policeman Jeff does a good job AMON WBEOQ 2 740 7 The police are doing a fai enough job in our area AMON WBEOQ 2 74G K The police presence is a bit over the top AMON WBEOQ 2744 D think they are great ANON WBEQ 274KLT think Jef is a briliant policeman AMON WBEOQ 2740 F think they do a good job in tough circumstances ANMON WBEQ 2749 5 lt is OK AMON WBEOQ 2 745 1 think they do a good job in tough circumstances AMON WBREOQ 274K 5 have no opinion 3 answers to Brief answer Please opt me in for police communications is No t Jump to pi Jump to next Expor csv When grouping qualitative data you are presented with a separate table of responses for each of the Response ID Answer possible responses to the question you are ANORWBEC 2 7403 think they are useless grouping by AMORN WBE C 2740 V The need to do something about the vandalism In this example the Brief answer text response is ANOMLWEEQ 2744 7 They are rubbish grouped by the Please opt me in for police communications either yes or no responses Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the p
43. RRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRERRERRREREE 4 6 Setting up your survey How to use saved questions e Often you will find yourself adding the same questions to almost every consultation you create e For example you may frequently want to ask for respondents city occupation age To view and edit your saved questions etc go to Saved Questions on the Manage l ae bar e The saved questions repository allows you to reuse questions instead of repeatedly typing them into your consultations Consultation Hub Find Consultations We Asked You Said We Did Manage Departments Consultations Users Interests Audiences Areas Saved Questions Pages Online Survey Status Unpublished a i Consultation Dashboard Westonshire Fire Service bonfire night safety Preview Consultation retrospective survey what could be improved Online survey settings Add page AE Title Required Introduction Position this page After page 1 Introduction Description B IU ZZ ez FA gt Source Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt q A gt engagement activity or engagement results assistance details activity Citizen Space 4 Using the onli
44. RRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRRERRERRREREEEE 4 6 Setting up your survey Adding and editing questions Online survey settings Q Please tell us what you think of our plans for Stephen Green Adding your answer component s Add a new page Select your answer component Add edit answer components Answer components Ba Free text questions y Text box Multiple choice Matrix of choices 7 Single line text amp Radio buttons amp O Matrix column headings amp Please give a brief D A 3 Multiple lines text Checkboxes amp Row of radio buttons answer to the question 7 i 7 E how do you feel about Email address amp O Dropdown list amp O Row of checkboxes amp Single checkbox yes no Dropdown list your local police force Additional information Files Please type a lengthy answer to the question _ Fact Bank amp File upload amp How do you feel about O Text amp crime in your area Please enter your email address Kaa 2 Existing answer components h i w senm T ee r F Sr ee Analyst notes Add edit answer components This component is for use in analysis and reporting only and is not visible to the public Delete this question Tags Copy to savad questions This component is for use in analysis and reporting only and is not visible to the public
45. RRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRERRREREEE 4 4 Two different ways of structuring your survey If you have chosen to use a non linear survey you can enter introductory text for it in this box This is optional but can help your participants understand how to navigate the survey Introductory text If non linear progression format is chosen this text will be displayed above the Table of Contents on the first page This text ts optional and may be left blank BF UJ 8 ax E E t Souce E Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 52 4 Using the online survey tool Ce RERRERRERERERRRERRRRRRRRRERRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRERRERRREREE 4 5 Formatting your survey In the Online Survey Settings section you can also customise the on screen message and email acknowledgement that respondents see once they have completed the consultation When a participant submits their response Citizen Space generates a unique res
46. RRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRERRRRRREEE 4 2 Adding a consultation or engagement activity When completing the Edit Consultation Details section you would have chosen your desired consultation type see Section 3 1 To start adding your consultation details click on Step 2 in the Publishing Summary see example below The type of consultation you have selected will be displayed here Consultation Dashboard Westonshire Transport Links i Print Survey 1 Edit Consultation Details status Unpublished Same fields stil require completing in order to publish this consultation i ZA 2 Online Survey Cant Publish why not The survey currently has 1 page and 3 questions In this example the user has chosen the online survey tool so would click this link to create their survey Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 4 Using the online survey tool ed 4 3 Navigating the online survey tool When you start entering a consultation you will be taken through the process stage by stage You can exit the consultation and
47. RRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRERRRRERERRREREEE 2 5 Consultation homepage When you click on the Consultations tab you have the option either to find an existing consultation or create a new one Find Consultations Find Consultations Matching You can search You can add a consultation by clicking on the Add Consultation link Add Consultation for consultations Title or Description from here Audience Progress Anystate Status Any Status Any Audience a Interest Any Interest Department Any Department n Area Any Area Owner Any Owner Date Open Date i between dd mm yyyy Private Public Consultations matching your specified search filters will appear below If no filters are applied all consultations will be displayed Consultation Title Showing All Consultations E Green Homes Initiative Any visibility pr Download This List of Consultations csv Departmenty Owner Open Date Close Date Status Progress Contents Introduction Getting started Setting up Citizen Space Managing your consultation or engagement activity details Demo Waste 15142011 224122012 Open Draft Admin Using the online Publishing your Finding a Inte
48. RRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRERRREREEEE 4 6 Setting up your survey How to move questions You can move any question up and down on a page and also move questions from one page to another B Introduction F To move a question to To reorder questions on a another page select the new page use the Move Down What is your name th page from the drop down and Move Up icons on the menu Note this menu will relevant question What is your email it only appear if you have more address than one page in your survey What is your i organisation Introduction Analyst question Or Has this response been analysed What is your name Analyst question i Move question to page i Has this response been Please Select Move ou approved for publication I Move Lip Add a question What is your email address To move a question click on Move Move question to page questions in the Haarsaerco7ay me Move Down left hand menu bar Move questions Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt q A gt engagement activity or engagement results assistance details activity Citizen
49. Space 75 4 Using the online survey tool Ce RRERRERERRRERRRERRRERRRRRRRRRERRRRRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRRRERRERRRREEEE 4 7 Preview your survey You can preview your consultation at any point during its creation We recommend that you check your consultation thoroughly before you publish it It is wise to have others test it as well as a good quality assurance practice time to see how your consultation will look to respondents Click on Preview consultation at any Note until the consultation has been published and has reached its open date it will only be visible to logged in administrators Online Survey Status Unpublished Consultation Dashboard Westonshire Transport Links Spee era epee Consultation Dashboard Westonshire Transport Links Print Survey 1 Edit Consultation Details status Unpublished Some fields still require completing in order to publish this consultation l 2 Online Surve Can t Publish why not The survey currently has 2 pages and 3 questions You can also click on Preview 3 Manage Logos consultation from the Publishing This consultation currently uses the default kogo settings E Delete this Consultation Summary 4 Preview Consultation At any time you can preview the consultation as an end user would see it Conte
50. User Guide Version 6 Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt q A gt engagement activity or engagement results assistance details activity Citizen Space 2 Contents Introduction 3 Managing your consultation or engagement activity details About this document 3 1 Adding and naming a consultation or engagement activity The consultation or engagement activity workflow 3 2 Consultation details 3 3 Managing your consultation or engagement activity Getting started 3 4 Adding images Citizen Space deployment 2Who d hat 3 5 Related links consultations and documents o does what 3 6 Add your area s interest s and audience s 3 Adding and managing users 3 7 Is your consultation private 2 Setting up Citizen Space 2 1 Different consultation or engagement activity states 2 2 Consultation or engagement activity types 2 3 Logging in 2 4 Creating a strong password 2 5 Consultation homepage 2 6 Before you start adding your consultation or engagement activity e Adding and managing interests e Adding and managing audiences e Adding and managing departments Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the pu
51. a textbox will then be displayed for entering Introduction your question 2 Tick the ls this question used for reporting and B Free text questions Y analysis only box if relevant see information box Please give a brief below right answer to the question 3 Click the Add ion b how do you feel about O Is this question used for reporting and analysis only If this box is rae Question button your local police force checked the question and all components inside it will not be visible to the public Please type a lengthy answer to the question How do you feel about crime in your area Add Question Please enter your email address You can choose whether the question is only for analysts meaning that it will not be viewable by the general public It will only be used for analysis purposes once the consultation has closed To learn more about analyst questions see this article Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt q A gt engagement activity or engagement results assistance details activity Citizen Space 68 4 Using the online survey tool Ce RERERERRERRRERRERRRRERRRRRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR
52. ace consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 60 4 Using the online survey tool Ce RERERERRRERRRERRRRRRRRRERRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRRERRREEE 4 6 Setting up your survey Answer components l l Answer components The online survey option offers all the answer components that are necessary for an online consultation Text box Multiple choice Matrix of choices Questions fall into three categories Single line text Radio buttons Matrix column headings Multiple choice questions which can have as many options as O Multiple lines text amp Checkboxes amp Row of radio buttons amp required Email address Dropdown list Row of checkboxes Free text questions D Single checkbox yes no C Dropdown list 3 File upload option Additional information Files Fact Bank File upload amp There is no character limit on either of the text answer components m Text Participants can use the file upload option to upload documents or images to support their response Add ane This symbol to the right of each answer component option can be clicked to show a sample question of that typ
53. ails i i ee 3 4 Adding i me images Image Properties x image Info Link Upload Advanced URL Browse Server It is important to put Alternative Text in this box This is read by POMENA screen readers and also shows if Once you have clicked on the icon you will be taken to a new box You can add images by your image does not load properly Alternative text serves Width Preview as a description of the image e g ram iosum ita consectet roviding the web address of the Image at tha Gandy Aree C nre Lorem ipsum dolor sit amet consectetuer p g Height adipiscing elit Maecenas feugiat consequat image or by uploading an image diam Maecenas metus Vivamus diam purus f t cursus a commodo non facilisis vitae nulla FOM YOUFCOMPULEL Aenean dictum lacinia tortor Nunc iaculis nibh Border non iaculis aliquam orci felis euismod neque sed omare massa mauris sed velit Nulla pretium mi et risus Fusce mi pede tempor id cursus ac ullamcorper nec enim Sed tortor HSpace Curabitur molestie Duis velit augue Use these boxes to change the condimentum at ultrices a luctus ut orci dimensions of your image add a Donec pellentesque egestas eros Integer bord h h Ese VSpace cursus augue in cursus faucibus eros pede Oren Sane er ee er bibendum sem in tempus tellus justo quis the page and its alignment ligula Etiam eget tortor Vestibulum rutrum est Alignment lt notset gt Mi Contents Introduc
54. appear on the consultation summary Enter documents to your consultation Be sure to link text if the url is really long and needs a shorter and more descriptive name If left blank the url will be used as the link text use Common document types e g Word docs PDFs JPEGs Optional py Link text i Related Consultations Copy and paste links to relevant consultations that are within Citizen Space You must enter a url for the link to appear on the consultation summary If the link text is left blank the url will be used as the link text ESS Opgonall URL Link text re o Related Documents rr Upload files related to your consultation from your hard drive or network drive If the link text is left blank the filename will be used as the link text er Optional Fils Link Text Choose File no file selected Choose File no file selected Choose File no file selected Choose File no file selected Choose File no file selected Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 4l 3 Managing your consultation or engagement activity details i i E What Happens Next Use this section to explain to the public
55. be a consultation document uploaded for the consultation to be published made available to the public You can replace or remove the consultation document at any time Upload your document Consultation Document to the consultation Add consultation document Please ensure the file format is one commonly used by the public such doc or pdf Browse Save Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt q A gt engagement activity or engagement results assistance details activity Citizen Space 5 Publishing your consultation Ce ooo oo ooo onoono cocodot cooo ooo olol l l i ii 5 2 Creating an offline consultation Once you have completed entering the details of your consultation as outlined in Section 3 and chosen the offline consultation option you can then finalise setting up your consultation 8 Ce cscosoooooooooocoococoooocooooooooooooocoococo cococ ooo c ooo o coocoo ocolos s i i b I t ii e This consultation type allows you to add information about a consultation event where the public can give their views in person e In choosing this consultation type you are indicating to the public that the main way in which they may respond to this consultation is to attend an event or
56. been published published state administrators on the Find Consultations to the publicly viewable area of the system page Delete moves the consultation to the deleted state Consultation information may be edited by administrators in this state without the public seeing these changes Published Published consultations are visible on Retract moves the consultation back into Consultations in this state will appear in the public facing part of the site and are no the draft state any responses are the consultation list whether the longer editable unless retracted preserved consultation is in the forthcoming open l or closed phase These states change Delete moves the consultation to the automatically Citizen Space in line with the deleted state dates set by the administrator Deleted Deleted consultations are not shown There are no transitions available from the Consultations may only be recovered from to the public or administrators and no deleted state Take extreme care when this state by Delib under a Service Level longer appear anywhere on the site deleting a consultation as deletion is Agreement SLA permanent Please note you will be asked to confirm that you are sure you want to delete the consultation on the same page before it is deleted Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the
57. blic Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 3 Contents 4 Using the online survey tool 5 Publishing your consultation 4 Creating a consultation or engagement activity using the online survey tool 5 1 Creating an email postal consultation 4 2 Adding a consultation or engagement activity 5 2 Creating an offline consultation 4 3 Navigating the online survey tool 5 3 Creating an external link consultation 4 4 Two different ways of structuring your survey 5 4 Adding custom logos to a consultation 4 5 Formatting your surve i of a i 6 Finding a consultation or engagement activity 4 6 Setting up your survey 6 1 Browse consultations e Adding and editing questions 6 2 Search for consultations or engagement activities e Add a new question e Adding and editing questions 6 3 Advanced search e Analyst questions hidden questions e How to use saved questions e Default questions e How to move questions 4 7 Preview your survey 4 8 Publish your survey Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assista
58. ce consultation or engagement activity details Using the online survey tool Publishing your consultation Finding a consultation or engagement activity Interpreting and What the public Further publishing your results sees information and assistance dab Citizen Space 5 Publishing your consultation eoeecereer ere enero eee sree eee eee rere eee ere seer eee eee eee eee eer eee rernereeeerer eee reese erereereresrereeereeeee eee eee eerereerereerneeresreenereeeeereses 5 1 Creating an email postal consultation Once you have completed entering the details of your consultation as outlined in Section 3 and chosen the email postal consultation option you can then finalise setting up your consultation 79 ever eerec eee ere eee eer ere eee eee eee eee eee eee eee reer e ee cooo ooo ooo ee eeeeeererneererneereresereeeereeresrereeereerererneeresreeee ee ee ere seer erereeeeereee e This consultation type allows you to refer to an existing consultation document which is available for the public to download e In choosing this consultation type you are indicating to the public that the main way in which they may respond to this consultation is to download the document and respond to it in writing either by email or post Consultation Dashboard Download a copy of our Sports for Schools initiative document Downloadable Document Click on the Downloadable Document 1 Edit Consultation Detai
59. d Edit Move page links in the left hand menu e amp e You are required to enter a page title for every new page you enter Descriptions and Fact Banks are optional Fact Bank l M Source i E Pal amp Supporting documents and links to other sites can be put into your questions and Fact Banks See this knowledge base article for step by step instructions Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 57 4 Using the online survey tool TERR RERERERRERRRERRERRRRRRERRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRRRERRERRRREEEE 4 6 Setting up your surve ep y This is the hyperlink icon To link to The first stages of setting up a new page will require you to enter a page title and you another document or website highlight will also have the option to add a description and a Fact Bank You can format this information using the simple and familiar tools such as bold text bullet points etc the text to link from and then click the icon To learn more on how to do t
60. d in Welcome to Westonshire s Consultation Hub respond to a consultation in one of four ways keep up to date on the consultations that are open and ews on issues that interest you and and view results and outcomes of past consultations The hub i to us d works for both onli id ofi nsultatio d t see how their feedback will be used e hub is easy to use and works for online and offline consultation and engagemen Find out how Citizen Space can make your organisation s consultation activity easy by getting in touch with Delib at infogdelib net This tab can be used by the Subscribe to our newsletter public to find consultations that they are interested in Featured Consultation Core Strategy Consultation A Preferred Strategy for shaping the future of Westonshire The Preferred Strategy consultation will deal with the Council s proposals for how best to distribute 3 200 new homes and a target of up to 6 400 jobs across the district between now and 2026 The Council will be asking for people s views about focusing development at six main locations Ashley Avonmouth Brislington East Brislington West Filwood and Frome Vale Consultation ends in 287 days 25 04 2014 Forthcoming Consultations ELA Open Consultations ELA Closed Consultations ELA Consultations that are open mea EPEN ea ENA eea a for responses are displayed h This years Christmas 1 Sep 2016 Feedback on our mew 23 Oct 2013 Police Priorities 2013 1 Ju
61. discussion Consultation Dashboard Information about our next Town Hall meeting Offline Click on the Explanatory Text link in 1 Edit Consultation Details All required information has been completed the publishing 2 Explanatory Text summary All required information has been completed 3 Manage Logos This consultation currently uses the default logo settings 4 Preview Consultation At any time you can preview the consultation as an end user would see it Finding a consultation or engagement activity Publishing your consultation Using the online survey tool Managing your consultation or engagement activity details Getting started Setting up Citizen Space Contents Introduction Status Unpublished Closes on 20 06 2014 366 days Publish amp Delete this Consultation Interpreting and What the public Further publishing your sees information and lt A gt results assistance Citizen Space 5 Publishing your consultation Ce ocosoooooooooooooooococoocoocsooooo oooooooooooc oono coco oooo ooo ooo ooooooooo oooo oo oo oo oooo oo o oooono oooooooooo oooooooooooo ooo oooocoooo oooooooooooo oo o cococo coocoo o ooo coocoo ocon o coco tcodc o pocoooooobbosl elsib lsnM lisi LtsnM lsnb GM ltM lnMl ltM ltMltsIMl ltMlsIoltolsIMlIoL sIMolsML saolsIoL snalsnol snalsosnMlso snL sosnlso snolsoso sosIoL soso soso sosnolsososasosna
62. e 4 Using the online survey tool escseoocoooooooooooooocoococoocoooocooooo oooo oo cocoon ooto ooo 4 6 Setting up your survey Text box questions Text box answers can be either large or small Both allow for an unlimited amount of text but a small box may be used if you wish to encourage shorter responses 65 Ce RRRRERRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRRERRRERRRERRRREREE E 7 Please type a lengthy answer to the question How do you feel about crime in your area This type of question gives the respondent a large area to type into again without a character limit As t is easier to type long responses into a box like this it is primarily used for questions where you want the respondent to expand upon an issue or response they have given For example you might ask Do you have any comments on this section of the policy document if you answered no to the previous question please explain your reasoning here or the all important do you have any other comments you would like to make Experience shows that if you don t include that last question respondents will just write their other comments all over the rest of the consultation Please type as much as you want to 6 Please give a brief answer to the question how do you feel about your loc This type of question gives you a small text box for respondents to type in There s
63. e The Fact Bank and Text options allows you to provide optional section of information before or after the answer component s Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 6l 4 Using the online survey tool PERR RERRERERRRERRRERRRRRRRRRRRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRERRRREEE 4 6 Setting up your survey Multiple choice questions checkbox radio button and drop down menu options 9 Do you agree that crime is an issue in your area With radio buttons users can you ag yo only select one option More Information This example also includes a a Fact Bank to provide more Pe information I m not sure Multiple choice questions can have as many options as required Default options are 10 Which of these options apply to you provided these are Yes and No but you can remove them and add your own The check box type question allows you to do just that Alternatively you might want to give people a range of options and allow them to select as many of them as th
64. e survey tool Anything entered at this stage is in draft state The consultation will not be available to the public until it is published In draft state your colleagues will be able to review the consultation What the public sees Further information and assistance Finding a consultation or engagement activity Interpreting and publishing your results Publishing your consultation Citizen Space 29 3 Managing your consultation or engagement activity details Clicking this link takes you to Ss sass E acm EI O AT po rv nr view E E eA veers pve E PA encore enemas E EE EEE an in depth article about how to set up a new consultation pi 3 1 Adding and naming a consultation or engagement activity w Add Consultation Help with setting up a new consultation Consultation Creation Title This will be displayed Please enter a meaningful yet concise consultation title This title will be displayed throughout the site Please note you may edit the title at a later time throughout your consultation Consultation Pathname S R The pathname forms part of the This will form part of the consultation s web address URL so should be unique web address U RL for your e g hitps www citizenspace com demo your department consultation_pathname consultation Make sure that it fits You will not be able to edit this pathname at a ater time with your departmental guidelines Where possible kee
65. e and offline consultation and engage Find out how Citizen Space can make your organisation s consultation activity easy by gett with Delib at infogiielib net Subocriibe to our newsletter Featured Consultation Core Strategy Consultation A Prefered Strategy for shaping the future of Westonshire The Prefered Strategy consultation will deal with the Council s proposals for how best to distribute 3 200 new homes and a target of up to 6 400 jobs across the district asking for people s views about focusing Avonmouth Brislingion East Brislington West Aled and Frome Vale Consultation ends in 336 days 300204 Interpreting and What the public Further publishing your sees information and lt A gt or engagement results assistance activity Citizen Space E Getting started 1 2 Who does what To help organise your consultation or engagement activity effectively you will need to Make sure you think about who else should be involved Consider establishing your decide how your workflow is going to be managed specifically who in your team will own rules of engagement for the team that will oversee the discussion as well as any have access to certain functions other public servants that may wish to contribute We also recommend that you always have someone who will be in charge of Quality Assurance for your work another pair of eyes always helps There are four types of admin users e Site admin has comple
66. e through the online survey lf unchecked respondent returns to the Table of Contents after completing each page M Linear format There are two options available for you to structure your consultation see the diagram on the right A linear consultation contains pages in a specified order You should use this when Non linear online survey consultation you want respondents to respond to the whole survey This is pre selected as the default option Consultation e A non linear consultation has a hub structure which is appropriate when not all homepage sections of the consultation document are necessarily relevant to all respondents This allows them to pick and choose which section s of the consultation they wish to respond to e You can specify which structure you require when you are formatting your consultation see Section 4 4 You can change the structure at any time by returning to this area via point 2 in the Publishing Summary Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 5 4 Using the online survey tool Ce RERRRERERRRERRRERRRRRRRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR
67. ed on the Consultation Hub Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the pu Further Citizen Space consultation or survey tool consultation consultation publishing your S information and lt J A gt engagement activity or engagement results assistance details activity Citizen Space 127 8 What the public sees eoeeceee ese eee eee eee eee eee eee ee ee eee eee eeeeseeeseseseeseeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeeeoeeeeeee ese ee eee eeeeeeeeeeeeeeeeeeseeZeeseoBeeeoF EES EEE OOOH BEET O BOO EH EHO HOH HOHE HOBO MOO OHO TOBE HEHEHE OHO BOOT HOH HOO OBE HOO EHO HEHEHE HEHEHE HHO HEHEHE HBO BHO BO HEOTO BHO HEHEHE OTHE HOO HEH OH OEE BOTH HEE HEHEHE HBO O BEBO Featured Consultation Controls This is net currently a featured consultation You can choose to set a consultation as Make this a featured consultation featured if it is not already un feature it if Leave as un featured it is currently featured or leave it as it is Image Choose an existing image pointingatmappng S or upload one from your computer Browse ao Ee t Pa You can upload an image which will appear next to the featured consultation or select an image that has previously been uploaded to this consultation An image is optional but can help draw attention to the consultation B F Uli n say E Blt Sorc FR The Preferred Strategy consultation wil
68. ed to have a URL set up for this purpose e A contact email address you will need to supply us with an email address to use for correspondence that comes from your Citizen Space instance e An SSL certificate contact we will organise and purchase an SSL certificate on your behalf We will need to know your Citizen Space site s URL see point before this can take place e A corporate logo you will need to supply us with a high quality logo to be displayed at the top of your Citizen Space instance e Colour of page heading text the colour of your Citizen Space page heading text can be customised to your desired corporate colour Contents Introduction Getting started Setting up Managing your Using the online Citizen Space consultation or survey tool engagement activity details Publishing your Finding a consultation consultation Ce coosoooosocoococooooooooooooocoooocoooocosocoooooooo ooooooooooooooooooo oooooooooo oowoo oooososoooooooooooooooooooocooooooooooo ooo oooooooo westonshire Consultation Hub Find Consultations We Asked You Sald We Did Departments Consultations Users Interests Audiences Areas Saved Questions Welcome to Westonshire s Consultation Hub This is a ons atop ahop for you to see every consultation being run within Westonshire You can search for consultations give your views on issues that interest you and and view results and outcomes of past The hub is easy to use and works for both onlin
69. eeeeee ee eeeeee eee eee eeeeeeeeeee eee e eee e eee eeee 2 Different consultation or engagement activity states 2 2 Consultation or engagement activity types 2 3 Log 2 4 Creating g password 2 5 Consultation homepage 2 6 Before you start adding your consultation or engagement activity e Adding and managing interests e Adding and managing audiences e Adding and managing departments Contents Introduction Getting started Setting up Managing your Using the online Publishing your Citizen Space consultation or survey tool consultation consultation publishing your sees information and engagement activity or engagement results assistance details activity Citizen Space 5 2 Setting up Citizen Space eoeecer ere reece eee eee eee eee ere rere eee eee reese eee eee eee ee ere ee rere ree ee ee eee e eee eHreererernererereresrereesrereresrereZrererereroeeeeeeeeereee rere rerneeresreerer eee e eee ererneerernesreresrereeeeerere sre reer erereresrereeeeseeereeeHrerererneresreeee eee eee eererneZrernesreresrerneeeeeereerereZrereerereseeeee 2 Different consultation or engagement activity states The table below shows the flow of a consultation through the Citizen Space and the potential states a consultation can be in State Details Available transitions Other information Draft The consultation has been prepared by an Publish moves the consultation into the Draft consultations are only visible to administrator but has not
70. ents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 102 7 Interpreting and publishing your results Ce RRRERRRRRRRRRRRERRERRRERRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRRERRREE 7 2 Publish the outcomes and feedback on the survey results We Asked You Said We Did Another way to provide feedback to respondents and stakeholders is by using the We Asked You Said We Did section This provides a concise overview of what has We Asked You Said We Did amr anatan A R f ans Ua TON Oas i happened as a result of the consultation Crime and Police in Your Area Linear Preview Consultation This section is optional If you do not enter text in this section there will be no Survey Example reference to We Asked You Said We Did in your consultation After you have compiled the feedback and results for this consultation please fill in all fields below e We Asked You Said We Did provides a feedback summary as an alternative for The We Asked You Said We Did information will only be available to the public when the consul
71. etting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and engagement activity or engagement results assistance details activity Citizen Space Introduction About this document This document outlines how you can use Citizen Space to help you create publish and manage your consultation or engagement activity online You will learn how to e Set up different types of consultations and engagement activities e Participate in and respond to consultations and engagement activities e Access consultation feedback and outcomes e Share and publish your consultation results When setting up your survey you should take into account the code of practice for consultations in your country In the UK e Cabinet Office Consultation Principles Good general guidance for anyone e GOV UK Style Guide e Tips for planning local community engagement part e Tips for planning local community engagement part 2 Getting started Setting up Managing your Citizen Space consultation or engagement activity details Using the online survey tool Contents Introduction Publishing your Finding a consultation There are some key things to consider when creating any consultation e Design your online engagement initiative so that it provides meaningful and time
72. ey want O lam generally home during the day With checkboxes users can O mainly shop in my local high street select more than one option O Tive ina block of flats or terraced house O live ina detached or semi detached house Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt q A gt engagement activity or engagement results assistance details activity Citizen Space 4 Using the online survey tool 62 Ce RERRERERRRERRRERRERRRRRRRERRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRERRERRERRRREEE 4 6 Setting up your survey Multiple choice questions checkbox radio button and drop down menu options You can use radio buttons to 13 How strongly do you agree with the following statements create a matrix of questions for your respondents to answer question Strongly agree Agree Neither agree nor disagree feel safe in my cf cf as kra G gt feel safe in the cy cy high street zi feel safe in my p ry a neighbourhood aa feel safe in my cy a fa local park zi i ag Disagree Strongly disagree j i J j i I l J a Ns Using this sor
73. heat our homes With the price of gas increasing and the health of the given here planet decreasing it s time to act now Contact Why We Are Consulting Jim Duggen We would ike to understand how well the current supply of housing in VWestonshire Mena set a compares to the national average in tans of anergy efficiency imgdelib co uk The link to the onli Give Us Your Views Dates ee a Consultation is Open e i La survey appears in this box Online Survey Runs from 15 Dec 2011 to 22 Dec 2012 below Give Us Your Views Other Information Consultations can be shared share This Consultation i Avyvonmrouth via social media buttons wa FES These buttons are not o Saee All residents shown for private consultations Interests Gathenng ideas Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 122 8 What the public sees sesoses eee eee eee eee eee eee eee eee eee ee eee eeeoseeeeseeseseseeeeeeeeeeeeeeeeeeeeeseeseeeeseeeeeeeoeeeeeeeeseeeeeeeeeeeeeeeeeeeeeeseeeZeesreBeseBeeseeeeeeeseeseBeereeeeeeeeeeoeeeeeeeeseeeseeeseeseeFeeeeeeeeeeeeseeeeseeeeseeeeseeeeeeeeeeeseHreseseeZeeeeeeeeeeeeeeeeeseeseeeeseeeereeeeeeeeseeeee 8 2
74. hen the radio button question type is the one for you This question also has a Fact Bank which is something you may use when adding questions in order to provide more information to your respondents C Yes O No C I m not sure 17 What are your feelings on police presence in your area Please choose one answer from the list below think that police should do more in my neighbourhood think that police should do less in my neighbourhood think police presence in my neighbourhood is just right Contents Introduction Getting started Setting up Citizen Space Using the online survey tool Publishing your consultation Finding a consultation or engagement activity Managing your consultation or engagement activity details Interpreting and publishing your results What the public sees Further information and assistance Citizen Space 67 4 Using the online survey tool PERR RERRRRERRRERRRERRRRRRRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRERRRREEEE 4 6 Setting up your survey Adding and editing questions Online survey settings Add questi on Add a n ion new on a MEW QUESTO aeie ha IE Question Please tell us what you think of our plans for Stephen a Required Click a page and then Add a question to start the Green process
75. his please see this article Add page Title 7 7 This will show HTML source code should you Required want to use this Position this page After page 1 Introduction Description BsIU S x Source b amp Note when you copy and paste from a Word document you will need to use this icon rather than copying directly from your document Copy the relevant text to the clipboard click on this icon and paste the text from Word into the box that appears You can still copy and paste normally but the formatting might need to be slightly adjusted Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 4 Using the online survey tool 58 Ce RRERRRERRRERRRERRERRRRERRRERRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRRRERRERRRREEEE 4 6 Setting up your survey You can copy and paste the relevant section of your consultation document into the text input area You can add text relating to the page or to the section of the document added into the Fact Bank You can also add links to o
76. ing your engagement activity or engagement results details activity assistance Citizen Space 7 Interpreting and publishing your results 115 Ce 7 2 Publish the outcomes and feedback on the survey results Viewing and exporting responses 2 answers to Direct line manager Jump to next Export csv Response ID ANON 459M PRON G ANON 459M PROF 8 Useful feedback is Always 4b Answer Melissa Campo Joan Simms In this example these two answers are being compared Getting started Setting up Citizen Space Managing your consultation or engagement activity details Contents Introduction Using the online survey tool Publishing your consultation Finding a consultation or engagement activity Interpreting and What the public publishing your sees results Further information and assistance Citizen Space 116 7 Interpreting and publishing your results Ce RERRRRERRRERRRERRERERRRRRRRRRRERRRERRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRERERRERREEE E Grouping Responses can be grouped by any Please Select nied other quantitative question including analyst tags No grouping What is your name Tags Has this response been analysed Analysed Has this response been approved for publication Approved Do you agree or disagree with point A
77. ivity details Using the online survey tool 109 CD Manage tags for question Please type a lengthy answer to the question How do you feel about crime in your area You can add and delete tags here The tags you add will become available to all other responses for this question Add a new tag Add tag Delete tags Anti social behaviour O Burglary Car crime O Drug crime O Low crime No crime O Shoplifting _ Vandalism Delete selected tags Publishing your Finding a Interpreting and What the public Further consultation consultation publishing your sees information and lt q A gt or engagement results assistance activity Citizen Space 110 7 Interpreting and publishing your results PERR RERREEERRERERRRERRERRRRRRRRRRERRRRRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERERRRREEE 7 2 Publish the outcomes and feedback on the survey results Manage tags for question Please type a lengthy answer to the question How do you feel about crime in your area Tag added This means that you only have to add a tag once You can add and delete tags here The tags you add will become available to all and it will be actioned on all responses to this other responses for this question question Add a new tag Add tag Delete tags Anti social behaviour G O
78. k profiles Y Tweet Clicking the Facebook Share button pictured below will immediately add a link to the user s profile or invite them to log into Facebook if they are not currently logged in Clicking the Tweet button will launch a popup window where the visitor can add more information about the consultation before publishing it to their profile Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 129 9 Further information and assistance For more information or assistance with the system contact support delib net Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt q A gt engagement activity or engagement results assistance details activity
79. l deal with the Council s proposals for how best to distribute 3 200 new homes and a target of up to 6 400 jobs across the district behween now and 2026 The Council will be asking for people s views about focusing development at six main locatons Ashley Avonmouth Brislington East Brislington West Filwood and Frame Vale You can enter a brief description of the featured consultation which may include text formatting such as bold italics links and bullet points This description is optional Save Changes Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt q A gt engagement activity or engagement results assistance details activity Citizen Space 128 8 VVhat the public sees eoeoeceesee ees ee eee eee ees eee eee eee eee eee eee eee eseeseeseeeeeeeeeeeeeeeeeeeeseeeeeeeeseeereseeeeeeeeeeeeseeseBeseeeeeeeeeeeeeeeeeeeseeeeseeeseZeeeeeeeeeeeeeseeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeZeeeoeZeeeoeeeeeeeeseZeeZeeeeZeeFeHBeeeeeeeeeeeeeeeeseBeeeeeeeeeeeeeeeeseeeeeeeseeeseeoeeeeeeeee 8 5 Social media sharing Share This Consultation At the bottom of each consultation s Overview page there is a Social Media toolbar entitled Share This Consultation This enables visitors to share a link to the consultation on their Twitter and Faceboo
80. ls link in the publishing summary 9 Downloadable Document 3 Manage Logos This consultation currently uses the default logo settings 4 Preview Consultation At any time you can preview the consultation as an end user would see it Contents Introduction Getting started Setting up Managing your engagement activity details All required information has been completed All required information has been completed Publishing your Finding a consultation consultation publishing your sees Using the online Citizen Space consultation or survey tool Status Unpublished Closes on 01 09 2014 439 days Publish E Delete this Consultation Interpreting and What the public Further information and A gt or engagement results assistance activity Citizen Space 80 5 Publishing your consultation Ce i ooon oco coocoo ooo ooo ooo too oo onocoootooblob lpibob lsl lisl lsIlisi snl ltb lsnM ltb lnlsM lsaMlso sMlso snl snosMlto sML so solsolsIolsIolso solsoLsnolsno snosnL snalsnoLsnalsosnaso snLlsosnaso snolsosolsosIoL soso sosososnolsososnasosnalsnosnasosnososnosnososososososososoososooooo 5 1 Creating an email postal consultation Email Postal Consultation Status Unpublished ii i Consultation Dashboard Download a copy of our Sports for Schools pees eS initiative document Downloadable Document Please upload the consultation document There must
81. lsnosnasosnosnosnosnosnosoo oosososoooooooo 5 2 Creating an offline consultation 82 Offline Consultation Status Unpublished Consultation Dashboard Information about our next Town Hall Preview Consultation meeting Offline Please describe below how people can participate in this consultation or find out more Helpful information might include Dates times and locations if relevant e Any other information that isn t already included in the main consultation record Offline Consultation Description Bo J Us 3 E gt Source E i This consultation is only open to some people but they can find out how it s being run here Enter the details of o NDS The help text for creating this record in Citizen Space sums it up best your consultation Please describe below how people can participate in this consultation or find out more Helpful information might include Dates times and locations if relevant Any other information that isn t already included in the main consultation record Save Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt A gt engagement activity or engagement results assistance details activity Citizen Space 83 5 Publishing your consultation Ce cooso
82. lt A gt engagement activity or engagement results assistance details activity Citizen Space 7 Interpreting and publishing your results 114 i 7 2 Publish the outcomes and feedback on the survey results Filtering and grouping responses e Responses can be filtered and grouped in order to cross tabulate your data e To filter and group responses first click on Responses Organised by Question on the Consultation Dashboard Then click on an individual question to bring up Filtering and Grouping options e Both the Add your filters and Grouping menus will contain all of the question in your survey that you can filter and group with e For amore in depth guide to filtering and grouping please see How Do Use Filtering and Grouping Filtering and grouping Add your filters Please Select H Has this response been analysed Has this response been approved for publication Who is your direct line manager Do you feel that your direct line manager offers usetul and constructive feedback What do you like about working for Westonshire s Housing Team What would you improve about working for Westonshire s Housing team What the public sees Further information and Grouping Please Select H Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and Citizen Space consultation or survey tool consultation consultation publish
83. ly information for respondents stakeholders and government decision makers e Ensure that content is engaging relevant and appropriate for the chosen platform and intended audience e Make sure that you ask the right questions to meet the objectives to ensure consultation results provide data that is useful e Keep the questions short and concise and create a logical flow throughout e Outline the intent of the consultation in the introduction Consultations that are perceived to be highly important tend to achieve a much higher response rate e Embed evaluation of results into the design of your online engagement activity e Communications reporting and evaluation should be built into project management from the start not left as an afterthought e Set expectations Think how what format will you follow and in what way online offline or an event you re going to publish the results It is essential to be clear about what happens once the evaluation report is issued and who will receive any suggestions or proposals Interpreting and What the public Further consultation publishing your sees information and or engagement results assistance activity Citizen Space Introduction Ce RRRERRRRRRRRRRRRRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERREREE E The consultation or engagement activity workflow
84. mation and 1 A gt engagement activity or engagement results assistance details activity Citizen Space 4 Using the online survey tool 4 1 Creating a consultation or engagement activity using the online survey tool 4 2 Adding a consultation or engagement activity 4 3 Navigating the online survey tool 4 4 Two different ways of structuring your survey 4 5 Formatting your survey 4 6 Setting up your survey e Adding and editing questions e Add a new question e Adding and editing questions e Analyst questions hidden questions e How to use saved questions e Default questions e How to move questions 4 7 Preview your survey 4 8 Publish your survey Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and engagement activity or engagement results assistance details activity Citizen Space 4 Using the online survey tool 46 Ce RRERRERERRRRRRERRRRRRRRRERRRRERRRRRRRERRRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRRERRERRREREEE 4 1 Creating a consultation or engagement activity using the online survey tool e The online survey tool provides an easy way to present consultation documents for the public to
85. ment process Brislington East Brislington West Cabot Clifton e Choose areas audiences and interests from the pre populated lists that have already been created SE PA OT e Remember that the areas audiences and interests lists show the options that can be applied to this consultation These help your users to find consultations that are relevant to them Audience Ai least one audience type is required To select more than one hold down the CTRL key PC or the CMD key Mac Audience Citizens e Also remember that interests and audiences are grouped in S rca eii i Required to publish aiiai categories They can be defined and edited only by the site admin Electorate users Section 2 explains this in more detail g erga Businesses Faith groups e Areas audiences and interests are used as search terms for both Community qroups admin users and the public to find consultations Section 6 will Staff Voluntary organisations cover this in detail Select Everyone Interests At least one interest is required To select more than one hold down the CTRL key PC or the CMD key Mac If you do not see an appropriate interest listed please contact your Citizen Space administrator interests Democracy Required to publish Understanding views Gathering ideas Voting Elected officials Council Services Envir
86. n 2013 ere decorat haw Local Develo t ne eee i te saa P Westonshire Rubbish 16 Mar 2013 Amewo NON Limear Collection embedded content Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt A gt engagement activity or engagement results assistance details activity Citizen Space 121 8 What the public sees sesooooocscoseocoooooocooosooosocoocsocosocoooocooooosocosocoosoooooooooooooooooososocsosooocsocooooooooooososooosooosoooooooooosososocoosocooosocooooooooooosooososooooocooooooooooososocosocsocoocoooooocooooooososososococsoooooooooooososocsosococsosoooooooooooeosooosooocoooooooooooosooooo 8 1 How the public respond to consultations or engagement activities Rives deeale orie constati Once a public user has found a consultation they may wish to participate via the four different consultation types including an overview contact details they will know how to take part or respond by following the instructions on the homepage of the consultation of the person running the consultation etc are shown in the sidebar Green Homes Initiative Status Published Overview Consultation Dashboard At Westonshire Counci we believe it s important to assess the impact of the way in All consultation details are which we all
87. nalysts e Analysts are additional to existing system admins whose rights include consultation analysis as standard Interpret and Tag Responses e One or more analysts can be given access to an individual consultation through the consultation s Consultation Dashboard Responses analysed so far 0 0 Here you ca and tags T a interpret individual responses by adding notes gs can then be used as a way to filter Manage Analysts There are currently no analysts assigned to this consultation Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 106 7 Interpreting and publishing your results Ce RERRERERRERERRRERRERRRRRRRRRRRERRRRRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERERRERREE E Manage Analysts Crime and Police in Your Area Linear Survey Example Here you can specify wha is allowed to analyse this consultation s data and generate reports Analysts can only analyse and report on consultations to which they have been assigned Unless they are also an admin user analysts cannot edit or alter
88. nce details activity Citizen Space 4 Contents Cr 7 Interpreting and publishing your results 7 1 Managing respondents 8 1 How the public respond to consultations or engagement activities e An overview of who has responded 8 2 How the public respond to online surveys A RESPONSES i GANSE ay mespevuene 8 3 How the public access the results of a consultation or engagement activity e Responses Organised by Question e Adding a response manually 8 4 Featured consultations e Associating responses 8 5 Social media sharing e Downloading responses 7 2 Publish the outcomes and feedback on the survey results 9 Further information and assistance e Publishing results e We Asked You Said We Did e Overview of analysis and reporting e Overview of the analyst function e Analysing quantitative answers e Adding tags e Begin your analysis e Qualitative data e Quantitative data e Filtering and grouping responses e Viewing and exporting responses e Email notifications Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space Introduction About this document The consultation or engagement activity workflow Contents Introduction G
89. nd categories completely to prevent them from being used in consultations What are audiences Add a Category In Citizen Space audience refers to a specific consultation respondent a g Add Category Add Category group Audiences help your respondents find consultations that interest them Adding audiences Like Interests audiences are stored within categories to group them and make them easier to locate Also like interests a site admin in Audience Actions your organisation must add audiences to your Citizen Space site Again P Not Suspended Elected officials Disable J Edit we recommend that you discuss the list of audiences with other relevant parties in your department to ensure that the list you create is appropriate You can add more audiences at any time and assign specific audiences for specific consultations Audience Add Audience Category Citizens Disable Edit NotSuspended Electorate Disable J Edit Add an Audience to this Category You will be required to assign audiences to new consultations or engagement activities so please ensure that audiences have been added to Citizen Space before you start Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement
90. nd out how Citizen Space can make your organisation s consultation activity easy by getting in touch with Delib at info delib net Subscribe to our newsletter Forthcoming Consultations Open Consultations gt RSS Closed Consultations Title Date Starts Title Date Ends Title Date Closed Click on the name of a consultation to find out more This year s Christmas 1 Sep 2016 Colourful Headers 4 Apr 2014 Westonshire Rubbish 16 Mar 2013 decorations have your say Collection about it Core Strategy Consultation 25 Apr 2014 A Preferred Strategy for Westonshire s greenery 16 Aug 2010 shaping the future of contribute to the park Westonshire improvements document with results Westonshire Mapping 30 Jan 2015 Consultation Doctors opening hours 2 Aug 2010 what s convenient for you and new opening hours With We asked You said We did Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt q A gt engagement activity or engagement results assistance details activity Citizen Space 90 6 Finding a consultation or engagement activity i 6 2 Search for consultations or engagement activities Both internal admin users and the public can use the Find Consultations tab at the top of the screen to find consultations relevant to
91. ne survey tool 73 Ce ERRERERRRERRRERRRRRRRRRERRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRRRERERRRREEEE 4 6 Setting up your survey Default questions e There are three automatically added default questions name email address and organisation These questions appear in every consultation e These questions can be deleted edited or moved However please note there are special circumstances that apply to the default what is your email question Please see this knowledge base article for more information Online survey settings Add a new page Name email address and organisation have been added in for you as default questions Contents Introduction Getting started Setting up Managing your Using the online Publishing your Citizen Space consultation or survey tool consultation engagement activity details What is your email address What is your i organisation Analyst question Has this response been analysed Analyst question i Has this response been approved for publication Finding a Interpreting and What the public consultation publishing your sees or engagement results activity Further information and lt A gt assistance Citizen Space 74 4 Using the online survey tool PERR RERRRRERRRERRRERRRRRRERRRRRRRERRRRRRRERRRRR
92. nts Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 76 4 Using the online survey tool i Click the different links to see how your survey will look in Open Forthcoming and Closed states 4 7 Preview your survey This yellow bar indicates that you are in e Clicking on the preview link will show you preview mode the consultation as it will appear to the respondent The only difference is that you will see a yellow bar with some options at the top of the page e You can run through the consultation to westonshire check its layout and usability and then make any adjustments necessary e The preview feature can be used as part of Consultation Hub Find Consultations We Asked You Said We Did the internal consultation review approval process Police Priorities 2013 Overview status Published Consultation Dashboard We want to know if you agree with our Policing Priorities for 2013 Why We Are Consulting Because policing has a bearing on all of our Ives and we believe that an associated consultation is a key cornerstone of the democratic process Contact 0845 638 1848 infovhdelib net
93. o your consultation in real time e Analyse and interpret responses e Manage your mailing list e Set your featured consultation e Publish your results Contents Introduction Getting started Setting up Citizen Space Managing your consultation or engagement activity details Using the online survey tool Publishing your consultation Consultation Dashboard Crime and Police in Your Area Linear Survey Example Public URL Atta ware citizens pe All required information has been completed The survey currently has 5 pages and 17 questions 3 Manage Logos pe IMEA ten Print 5 nE Status Published open Chass on 2605 2014 262 days Reiract 1 custom logo has been uploaded for this consultation 4 Preview Consultation Dales this Consultation Al any time you can preview the consultation as an end user vuld See it Responses to this Consultation Completed responses 13 a list of all the questions in your consultation sae how many people have responded to each one and analyse thair A report has already been requested for this Check back in 10 minutes Beta Responses Organised by Respondent Here you can view a list of all the respondents to your consultation and build queries on their D Add a response manually Download all responses Interpret and Tag Responses Responses analysed so far 0 0 inier t Responses Here you as a way to filter Manas alyats
94. ol consultation consultation publishing your sees information and lt J A gt engagement activity or engagement results assistance details activity Citizen Space 4 Using the online survey tool 64 Ce i 4 6 Setting up your survey Multiple choice questions checkbox radio button and drop down menu options 15 Please choose one item from a large number of options to describe the following times of day lf you have a large number of options for response to a statement from which you want respondents to pick just one then using a matrix of dropdowns is your best option for keeping your consultation looking usable and undaunting In the morning Please Select People play loud music Drop down menus are another E TEE E notice a police presence way of giving respondents Groups of young people roam the neighbourhood People shout in the street My neighbourhood is quiet from witness car crime Overnig ht Vandals damage the neighbourhood feel safe in my garden See drugs activity outside There are incidents of domestic violence multiple answers to choose In the evening Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Citizen Space consultation or survey tool consultation consultation publishing your sees engagement activity or engagement results details activity Further information and assistance Citizen Spac
95. on Getting started Setting up Citizen Space Managing your consultation or engagement activity details Using the online survey tool Publishing your consultation Finding a Interpreting and consultation publishing your or engagement results activity What the public sees Further information and assistance Citizen Space 7 Interpreting and publishing your results 95 Ce i E 7 1 Managing respondents Responses Organised by Question Responses by Question Crime and Police in Your Area Linear e By clicking on Responses Organised by Question in the Survey Example Consultation Dashboard you can see an overview of how respondents answered each question e By clicking on a question you can see all the answers at once e From this page you can filter and group responses in order to cross tabulate data To learn how to do this please see this Question Number article 1 12 answers to Name Jump to next He Export csv Response ID ANON WBEQ 2742 6 ANON WBEQ 274U 1 ANON WBEQ 274W 3 ANON WBEQ 274G K Page 1 Introduction Title What is your name What is your email address What is your organisation What area do you live in What is your age range ih Status Unpublished Consultation Dashboard Answer Michael Finchley Sarah Sprink Jill Sandford Brian Ackroyd Preview Consultation Note Total Responses is a count of respondents who answered at lea
96. on and engagement activity or engagement results assistance details activity Citizen Space 3 Managing your consultation or engagement activity details eoceecrecerec reece eee eee eee eee eee rere eer ese reer ee eee eee eee wre see ree e rere eee eee eee ee reer erereerereseeresreeHeeserernesrereZseresrereeeeesreeeeeeZreHreeZrerereeesreeereeeeHresrerernesreresrerereeeeseerereerereZrereererernee eee eee eeeeHreeeereereeresree ee eeeeHreretrerneserereresrereeeeeereeeereZrereeeresneeeee 3 1 Adding and naming a consultation or engagement activity To add a consultation or engagement activity go to the Consultations tab and click on the Add Consultation link Consultation Hub Find Consultations Manage Departments Consultations Users Find Consultations Find Consultations Matching Title or Description Progress 28 New consultations are added by clicking this link We Asked You Said We Did Interests Audiences Areas Saved Questions Analyse Consultations Pages Add Consultation Any state Status Any Status Audience Any Audience On the next page you will see how to create your consultation At this stage you will be able to give the consultation a title and choose how you want people to respond to it Contents Introduction Getting started Setting up Citizen Space Managing your consultation or engagement activity details Using the onlin
97. onment Renewable Energy Sustainable architecture Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and 1 A gt engagement activity or engagement results assistance details activity Citizen Space 43 3 Managing your consultation or engagement activity details i 3 7 Is your consultation private The private consultation feature allows you to consult on internal or very specific The feature may also be used to consult a very specific group of people for example issues that may not fit within the usual public engagement portfolio Private the URL of the consultation could exclusively be provided to a particular demographic consultations are not publicly searchable and they do not feature in the Consultation in order to gain insights Hub l l For more information about private consultations please see the article How Do Set Private consultations can be used for Up A Private Consultation e Employee satisfaction or other internal surveys e Consulting stakeholders on proposed changes to organisational structure or other plans e Engaging with citizen panel groups Private Consultation If this option is checked only administrators will be able to search for this consultation Users mu
98. onsultation or survey tool engagement activity details Respondent Respondent downloads a clicks through document to send to a link on by post or email another website Publishing your Finding a Interpreting and What the public Further consultation consultation publishing your sees information and A gt or engagement results assistance activity Citizen Space 7 2 Setting up Citizen Space Ce E 2 3 Logging in You will be provided with a web address URL which will take you through to the administration area of your Citizen Space site Here you will be asked for your email address and a password which will be set up for you by your site admin user You can change your password any time by going to Manage Users gt your own name gt Change Password Please note that your email address and password are case sensitive and we strongly recommend that you follow the password protocol outlined in Section 2 4 Log In Email Address 00 admin password Password Login with email address and Forgotten your password Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 18 2 Setting up Citizen Space PERR RE
99. oocooooooooooooooocoocoocooooo ooooooooooooo oooooo ooo o ooo oooooooooooo loooo oooooo ooooooooooono oooooooooooooo oooooooc oco coco coo ooo cooo o ooo o oo cononolnolb lltlbltblsltMlsaltM ltaltM ltIMl ltMl ltMlsM lsnM ltsM lsaMl lsM snM lso sMlsnolsalsno sMlsnolso sosIolsnolsno soso snolsnal salsosnolso snLlsnosnaso snasosnosnosMlso snLlsososososososososososnoso snasnosnasosnasno snL sosnaso snolsoso sIosIolsoso sosososnolsososnososnasnosnasosnososnasnososoosososososoosososoooo 5 3 Creating an external link consultation Once you have completed entering the details of your consultation as outlined in e This consultation type allows you to refer to an existing consultation which is Section 3 and chosen the link option you can then finalise setting up your hosted online elsewhere on the internet consultation e In choosing this consultation type you are indicating to the public that the main way in which they may respond to this consultation is to follow this link to another site where they may complete the consultation online Consultation Dashboard Local charity are consulting on housing help them out external Link Click on the Link option 1 Edit Consultation Details Status Unpublished in the publishing summary All required information has been completed Closes on 01 10 2014 468 days 2 Link All required information has been completed Publish 3 Manage
100. oved for publication the column heading for that question when responses are exported in csv format he 25 bus route l l Analysis questions for every question and O Is this component used for reporting and analysis only If this box is checked the component will not be visible to the public answer component you add you will be asked whether it is for analysis Add edit answer components Delete this question Copy to saved questions Add Component Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt q A gt engagement activity or engagement results assistance details activity Citizen Space 70 4 Using the online survey tool Ce RERRRRERRERRRRERRRRRRRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRRRERRERRREREE 4 6 Setting up your survey Analyst questions hidden questions During analysis of responses the analyst will need to add extra information The answers to these questions are stored in the survey alongside the questions to each response to help with searching and reporting later on answered by the respondent These questions are only visible to the
101. p this name short and memorable Read more Choose Department Select Department Consultation Tyg Online Survey about consultation URLs Create a survey that respondents can complete online Email Postal Consultation Use when respondents are required to reply to a consultation document by email or post Link Create a page with a link to a consultation site or online tool elsewhere You must select a department for O Offiine Consultation your consultation to be part of Create a page with information about an offline consultation such as a public meeting Warning Once the Add Consultation button is clicked the consultation type cannot be changed The only way to correct this is to recreate the consultation with the correct consultation type then delete the incorrect one Add Consultation Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt J A gt engagement activity or engagement results assistance details activity Citizen Space 30 3 Managing your consultation or engagement activity details i 3 1 Adding and naming a consultation or engagement activity Once you have completed the first stage of setting up your consultation the next page you will see is the Consultation Dashboard The first area in
102. ponse Completion message ID This ID will automatically be displayed on This message will be displayed to the user along with their response ID when they submit their screen and in a thank you email response The text in these boxes can be customised for each consultation The ID will appear B 7 U Z 8 es E Gl Souce E ik below the customisable text entered in these boxes Thank you for completing the consultation Email acknowledgement m ssage If the user has entered an emajl address this message will be sent to them along with their response ID when they submit their response Thank you for completing the consultation L Z Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 4 Using the online survey tool 53 Ce RERRERRERRRERRRERRRRRRRRRRRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRERRRREE 4 5 Formatting your survey Remember you can go back at any time and edit your consultation details by clicking on the Online survey settings link Online Survey Status Unpublished
103. public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 2 Setting up Citizen Space i 2 2 Consultation or engagement activity types There are four different consultation types to choose from making it easy to consult citizens and stakeholders using Citizen Space e Online survey allows you to create engaging linear and non linear surveys that users may respond to directly e Email or postal consultation consultation documents can be downloaded e g Word documents or PDFs for response by email or post Ce coocoo ooo ocoo coocoo oc oc ocodc coocoo occo o onoconcocodcdloMd lolblllblllMltMltlaMltMlMlMolanMltoy lMlsMlsMl o snMlsol oloolo o soosnosooso soooo External link where the consultation is taking place somewhere else on the internet e g a dedicated micro site you can provide a link with some context Offline consultation where the consultation is being undertaken via public meetings or other methods the platform helps you to explain how to participate and provide background information Citizen Space allows you to create and manage four different types of consultations Respondent Respondent is completes invited to offline online survey event Contents Introduction Getting started Setting up Managing your Using the online Citizen Space c
104. rds provide attackers with easy access to your computers and network y e 8 P whilst strong passwords are considerably harder to crack even with l A strong password the password cracking software that is available today a e Is at least seven characters long Password cracking software uses one of three approaches intelligent guessing dictionary attacks and brute force automated attacks that try every possible e Contains combinations of unrelated words e g green dogs ham tree or combination of characters Given enough time the automated method can break any contains characters from each of the following four groups password However strong passwords are much harder to guess than weak passwords A secure computer has strong passwords for all user accounts Upper case letters A B C e Lower case letters a b c e Numbers 0 I 2 e Special characters those other than numbers and letters e Is significantly different from previous passwords Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 2 Setting up Citizen Space 20 Ce RERRERRERRERRRRRERERRRRERERRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR
105. reated and their names edited You may also disable interests and categories completely to prevent them from being used in consultations Add a Category Add Category l Add Category Category Democracy Disable Edit Contents Introduction Getting started Setting up Citizen Space Managing your consultation or engagement activity details Interest Actions P Not Suspended Understanding views Disable J Edit I Not Suspended Gathering ideas Disable J Edit Not Suspended Voting Disable s Edit Not Suspended Elected officials Disable Edit Not Suspended Council Services Disable J Edit Add Interest to this Category Interest Add Interest Using the online Publishing your Finding a Interpreting and What the public Further survey tool consultation consultation publishing your sees information and or engagement results assistance activity Citizen Space 2 Setting up Citizen Space Ce ocosocoocsooooooocooococnocoococoooooooooooocoo oococooc oc cococoo cooo ooo cooo onocnococooooeoei 2 6 Before you start adding your consultation or engagement activity Both categories and interests can be e Added an unlimited number of categories can be created e edited and e disabled and re enabled Interests only have a name and no other associated data Contents Introduction Getting started Setting up Citizen Space details Managing your consultation or engagement activity
106. respond to online e You can divide your survey up into pages to create logical sections e Each page contains core text from the consultation document along with optional supplementary information which is supplied via areas called Fact Banks e Questions can be placed directly under the relevant text of the consultation document There are multiple answer components explained later in this guide e There is no limit on the number of pages or questions e The placement and structure of pages text and questions are flexible 1 What is your name Name 2 Whatis your email address This is optional but if you enter your email address then you will be able to return to edit your consultation at any time until you submit it You will also receive an acknowledgement email when you complete the consultation Email 3 What is your organisation Organisation 4 How much do you spend on your gas bills each year cost Required Getting started Setting up Citizen Space Managing your consultation or Contents Introduction engagement activity details Using the online Publishing your Finding a Interpreting and What the public survey tool consultation consultation publishing your sees or engagement results activity Further information and assistance Citizen Space 47 4 Using the online survey tool PERR RERRREERRRERRRERRERRRERRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR
107. results assistance details activity Citizen Space 24 2 Setting up Citizen Space Ce RERRERRERRRRRRERRERRRRRRRRRRRERRRRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRERRRERERRRREEE 2 6 Before you start adding your consultation or engagement activity Audience and category management is done via Both categories and audiences may be clicking the audiences link on the Manage bar e Added an unlimited number of categories may be created e edited and e disabled and re enabled Categories are added Add a Category here Add Category Add Category Audiences only have a name and no other associated data Category Citizens Disable Edit Audience Actions Not Suspended Elected officials Disable Edit NotSuspended Electorate Disable Edit Add an Audience to this Category Audience Add Audience Audiences are managed from within their categories Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 25 2 Setting up Citizen Space Ce RERRERERRERRRERRE
108. rmation and lt q A gt engagement activity or engagement results assistance details activity Citizen Space 100 7 Interpreting and publishing your results PERR RERRRERRRERRRERRERRRRRRRRRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERERRRREEE E 7 1 Managing respondents downloading responses Downloading responses The responses CSV will look similar to this You can open this file in Excel SPSS or another software product The file will have your questions as column headings with all answers below K L 1 What is your What is your What is your What area di What is your Please give a Please type lt Please enter Do you agree Which of the How many o Do you wani 2 Michael Fine kate delib r Retired Felchurch 55 64 think our be We are lucky kate delib r No lam generall3 options Yes 3 Sarah Sprink kate delib r Riley s Baker Lightwell 35 44 The police ar think that L kate delib r Yes mainly shop 5 options Yes 4 Jill Sandford kate delib r Unemployed Royston 45 54 think they a The crime in kate delib r Yes lam generall 5 options No 5 6 Brian Ackroy kate delib r Jones Butche Smithville 35 44 The police pr The crime in kate delib r l m not sure mainly shop4 options Yes 6 Jennifer Smit kate delib r Jennifer s Fle Delhampton 25 34 think they a Delhampton kate delib r Yes lmmainlyshopGoptions Yes 7 Fiona Brai
109. rpreting and What the public Further survey tool consultation consultation publishing your sees information and or engagement results assistance activity Citizen Space 2 Setting up Citizen Space 21 TEER RERRERRERRERRRRRRERRRRRRRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRERRRRERERREREEE 2 6 Before you start adding your consultation or engagement activity Adding and managing interests What are interests In Citizen Space an interest refers to a topic related to consultations Interests are there to help you and your users find consultations that are relevant to them It is another way of searching for a consultation Interests are stored within categories to help to group them and make them easier to locate Adding interests A site admin in your organisation must add Interests to your Citizen Space site We recommend that your department discuss the list of interests together to ensure that the list is relevant across the department Discussion also helps to prevent proliferation of interests that may have the same or similar meanings You can add more interests at any time and you can also add specific interests for specific consultations Interests The interests which appear in consultations are managed from this page Every interest belongs in a category New interests and categories can be c
110. sees information and lt A gt engagement activity or engagement results assistance details activity Citizen Space 2 Setting up Citizen Space 26 Ce 2 6 Before you start adding your consultation or engagement activity Add Department Add a new department Title Required Description Required Save Cancel Every team needs to have a title and a description This will help both your own department and users of the system to talk to the right people Contents Introduction Getting started Setting up Managing your Citizen Space consultation or engagement activity details Using the online survey tool Publishing your Finding a Interpreting and consultation consultation publishing your or engagement results activity What the public sees Further information and assistance Citizen Space 3 Managing your consultation or engagement activity details 3 1 Adding and naming a consultation or engagement activity 3 2 Consultation details 3 3 Managing your consultation or engagement activity 3 4 Adding images 3 5 Related links consultations and documents 3 6 Add your area s interest s and audience s 3 7 Is your consultation private Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees informati
111. ses Viewing and exporting responses Email notifications Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and engagement activity or engagement results assistance details activity Citizen Space 7 Interpreting and publishing your results 93 eoceecerecer ere reece eee eee eee eee eee eee eee ere eee ee see eee eee rere rere reese e ere ee eee eer e reer erereresreresrereeere rere ereresreresrereneeeereeeeere rere ererernesresreeer eee eHresrerernesreresreresrereeeeerereere reser esreresneeresreeeeeeee rere rerneeesresrereeee Heer e renee eeresreresereeeeerereee wre ere rere reneeene Once you have published your consultation it will be available for the public to contribute their opinions and feedback When the consultation is closed you will need to interpret the results and produce an evaluation report lt is important to set expectations before you start the consultation process by being clear about when the evaluation report will be issued and what will happen next In the Consultation Dashboard are sections dealing with responses analysis and results Admin users can use these areas to e Get an overview of responses e Download responses e Geta summary report of responses e Assign analysts to the consultation e Analyse re
112. ses can be output as a CSV file e Reports may be produced in PDF or CSV format e Free text qualitative answers can be analysed to make them suitable for quantitative reporting Contents Introduction Getting started Setting up Managing your Citizen Space consultation or engagement activity details 104 Cr RRRERRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRRRRRRRRRERRRRRERRRERREREE Police Priorities 2012 Question 4 Do you agree or disagree with point A Table of Do you agree or disagree with point A Point A 4 E o e o r E S E o a aO Using the online Publishing your Finding a Interpreting and What the public Further survey tool consultation consultation publishing your sees information and lt J A gt or engagement results assistance activity Citizen Space 105 7 Interpreting and publishing your results i 7 2 Publish the outcomes and feedback on the survey results Overview of the analyst function e System users can be created that can only analyse consultations to which To add an analyst they have been assigned Add each person as a user into e This allows policy teams or external agencies access to the consultation responses and analysis tools for an individual consultation without giving them access to any other data or system functionality Citizen Space Then go to your consultation s Dashboard and click on Manage A
113. sible if you have entered information into a We Asked You Said We Did summary Consultation Hub Find Consultations We Asked You Said We Did Manage Departments Consultations Users Interests Audiences Areas Saved Questions Analyse Consultations Pages We Asked You Said We Did Below are some of the issues we have recently consulted on and their outcomes You said You want them to be open longer in the evenings and open earlier in the mornings You would also like the ability to book further in advance We did We now have two extra nurses between 12 and 2pm weekdays and have extended practice opening hours Bookings for prescriptions persisting problems and essential check ups can now be made 14 days in advance 103 Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Citizen Space consultation or survey tool consultation consultation publishing your sees engagement activity or engagement results details activity Further information and assistance Citizen Space 7 Interpreting and publishing your results Ce ee 7 2 Publish the outcomes and feedback on the survey results Overview of analysis and reporting For online survey consultations e You can produce interim reports while the consultation is still open e You can produce further reports once the consultation has closed e Grouped and or filtered respon
114. sing the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 7 4 Using the online survey tool PERR ey 4 6 Setting up your survey x Online survey settings Analyst questions hidden questions Add a new page What is your name oh What is your email 5 address What is your i organisation Analyst question i These two hidden questions will always be Has this response been needed for the reporting tools to work correctly analysed These obligatory questions are automatically added to every new consultation They always Analyst question 4 appear below the three default questions and cannot be deleted although they can be moved Has this response been approved for publication Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 72 4 Using the online survey tool Ce RERRERRERERERRRERRRRRRRRRERRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR
115. son ANON WBREO 274E H Jeanine Cochrane ANON WBEQ 2745 1 James Perkins ANON WBEOQ 274M 3 Philip Johnston ANON WBEOQ 2740 VV Rhodri Garrett ANON VWBREO 2 744 7 Donna Richeson Organisation Retired Riley s Bakery Unemployed Jones Butchers Jennifers Flowers Felchurch Greengrocers Fisher Bank Johnson s Chemists Camp s Cafe Fisher Bank Phil s Garage Lightwell Web Design Walks Stop and Shop Associate responses D fpa ral r a 5 wa ie a Gi A 17 18 17 18 i 16 18 p 17 18 z 17 18 17 18 17 18 17 18 17 18 17 18 16 18 16 14 16 18 Disassociate Selected Associate Selected Contents Introduction Getting started Setting up Managing your Citizen Space consultation or engagement activity details Using the online survey tool consultation Publishing your Finding a consultation Interpreting and publishing your or engagement results activity What the public Further sees information and assistance Citizen Space 99 7 Interpreting and publishing your results Ce RERRRRERRERERRRERRRERRRRRRRRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRERERRERREEE E 7 1 Managing respondents Downloading responses You can download all responses directly from the Consultation Hub or from the Responses
116. sponses including cross tabulating data e Publish consultation results 7 1 Managing respondents An overview of who has responded You can manage the responses using the Responses to this Consultation section You can view responses at any time during the consultation period by clicking on Responses Organised by Respondent on the Consultation Dashboard Responses to this Consultation Completed responses 13 Responses Organised b ues tion ase TOA Many PPS Nee PAS TO sach We amd Bey Se ine feo Beja k Responses Organised by Respondent Here Val Can VEW g at of all the respondenis to Ya Con taik QUES on MeF reaped 2 Download all responses including analyst fields Outcomes Publish Results Regu TS do mH meed to be emiersd umi afiar ihe conmaufalkin E ram Ces Bal We Asked You Said We Did Wie Asked You Said We Did nfommaition does mot need to be eniered unii after the consultation amp closed Interpret and Tag Responses Responses analysed so far 0 0 Interpret Responses ddang motes and There are cunrent Y no Sey sts SS SRed fo NS Coma uan Managing your consultation or engagement activity details Contents Introduction Getting started Setting up Citizen Space Using the online Publishing your Finding a Interpreting and What the public Further survey tool consultation consultation publishing your sees information and lt q A gt or engagement results assi
117. st be given the URL directly to be able to participate and the URL will be modified to make it harder to guess M Make this consultation private Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and a A gt engagement activity or engagement results assistance details activity Citizen Space 44 3 Managing your consultation or engagement activity details i Consultation Dashboard Westonshire Transport Links i Print Survey 1 Edit Consultation Details status Unpublished Some fiekis still require completing in order to publish this consultation pE ee ee Se 2 Online Survey Can t Publish why not The survey currently has 1 page and 3 questions RES a nE ANA SE F Once you have completed the Edit Consultation Details section you can start shaping your consultation Item 2 in the Publishing Summary which is at the top of the Consultation Dashboard will show the type of consultation you have already chosen i e online survey email postal consultation link or offline consultation Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees infor
118. st one of the components of the question Total Responses Contents Introduction Getting started Setting up Managing your Using the online Citizen Space consultation or survey tool engagement activity details Publishing your consultation Finding a consultation or engagement activity Interpreting and What the public publishing your sees results 12 100 12 100 12 100 12 100 12 100 Further information and assistance Citizen Space 96 7 Interpreting and publishing your results Ce i E 7 1 Managing respondents Adding a response manually Responses Organised by Respondent Click this link to add a Here you can view a list of all the respondents to your consultation manual response and build queries on their responses Lj Add a response manually Download all responses E Download all responses including analyst fields This takes you into the Add Response Crime and Police in Your Area Linear Survey Example survey where you can enter all of the data given by the respondent and upload any documents they have supplied Using this form you can enter the response of a respondent who has responded offline to make sure all the responses for this consultation are held in the same place Fill in the information on their response below uploading any documents they may have sent as part of their response too Introduction 1 What is your name Name Contents In
119. stance activity Citizen Space 7 Interpreting and publishing your results Ce RERREREERRERERRRERRERERRRRRRRRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERERRERREEE 7 1 Managing respondents Responses Organised by Respondent e By clicking on Responses Organised by Respondent in the Consultation Dashboard you can see an overview of all respondents in a list e You can see if each respondent is a member of an organisation or not e You can sort each column to allow you to find particular respondents more easily e Manually entered offline responses will appear here as well e Individual responses can be managed by a team of analysts assigned to the consultation e From this page you can download responses as a CSV file for use in Excel SPSS or another software product Response ID ANON WBEQ 2742Z 6 ANON WBEQ 274U 1 ANON WBEQ 274W 3 ANON WBEQ 274G K ANON WBEQ 274A4 D ANON WBEQ 274N T Displaying 12 of 12 responses Name Michael Finchley sarah Sprink Jill Sandford Brian Ackroyd Jennifer Smith Fiona Braithwaite Organisation Retired Riley s Bakery Unemployed Jones Butchers Jennifer s Flowers Felchurch Greengrocers Questions answered 17 18 17 18 16 18 17 18 17 18 17 18 94 Associate responses Contents Introducti
120. t of matrix question you can ask respondents to select one answer against a range of related topics all within one Using the online survey tool Publishing your consultation Finding a consultation or engagement activity Contents Introduction Getting started Setting up Citizen Space Managing your consultation or engagement activity details Interpreting and What the public publishing your sees results Further information and assistance Citizen Space 63 4 Using the online survey tool Ce RERRRRERRRERRRERRRRRRERRRRRRRERRRRRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERRERRREREEEE 4 6 Setting up your survey Multiple choice questions checkbox radio button and drop down menu options 14 At what time of day do you feel safe in the following places Using this sort of question you can provide respondents with a matrix of checkbox response options so they can tick as few or as many as they like Checkboxes may be used In my home In my street Inthe high street In my local park In my car in a similar way In the morning B C C C C In the afternoon C C B C C In the evening C B O B B Overnight ie G G G G Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey to
121. t questions Completed responses 12 Question Number Title Total Responses 6 Please give a brief answer to the question how do you feel about your local police fo 12 100 Responses Organised by Question rce Here you can view a list of all the questions in your 7 Please type a lengthy answer to the question How do you feel about crime in Your aF 45 400 consultation see how many people have responded to each eat one and analyse their responses 8 Please enter your email address 12 100 Page 3 Tick a box type questions Click ona question to drill Question Number Title Total Responses down into the content 9 Do you agree that crime is an issue in your area 12 100 10 Which of these options apply to you 12 100 11 How many options do you want for discussing crime in your area 12 100 12 Do you want to opt in or opt out of future police communications 12 100 Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 12 7 Interpreting and publishing your results i 7 2 Publish the outcomes and feedback on the survey results Qualitative Data Questions with qualitative text based answers are displayed in a list
122. tation is Closed and Published d t th t d t h t d th II It ti There is no limit on the number of characters you can enter for each field However we recommend sticking to around 140 characters respondents that do not wish to read the usually longer results section ruigh 20 wanda far asch fabi e We Asked You Said We Did is brief overview of what has happened as a result We Asked You Said We Did of the consultation in real terms We Asked e Note that you have a limit here of 500 characters think of these fields as straplines s You Said We Did Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 7 Interpreting and publishing your results Ce RERREERRERERRRERRERRRRRRRRRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERERRERREEE E 7 2 Publish the outcomes and feedback on the survey results All We Asked You Said We Did summaries that you complete for any consultation will appear in the We Asked You Said We Did tab at the top of your Consultation Hub this tab will only be vi
123. te control over Citizen Space can add in interests audiences and other admin users including additional site admin users Department admin all of the same permissions but won t be able to add Interests or Audiences e Individual admin can create consultations and edit consultations that they ve created Links to these management areas lt Analysts can only analyse responses and have no access to other areas of the can be found by following the consultation Users link in the Manage bar which are shown when you log in Consultation Hub Find Consultations Vie Asked You Said We Did Manage Departments Consultations Users Interests Audiences Areas Saved Questions Analyse Consultations Pages Welcome to Westonshire s Consultation Hub Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt engagement activity or engagement results assistance details activity Citizen Space 2 Getting started 2 Who does what sine Se Create edit delete consultations including participation Yes for any department Yes for self and admins in own Yes but only for consultations method results and We Asked You Said We Did department created by self Change consultations department Yes No
124. the Dashboard is called the Publishing Summary This is where you will enter the more specific details of your consultation Complete all of the details needed to publish your consultation 1 Edit Consultation Details Status Unpublished All required information has been completed Closed on 01 06 2013 18 days ago 2 Online Survey The survey currently has 2 pages and 10 questions Publish 3 Manage Logos This consultation currently uses the default logo settings 4 Preview Consultation At any time you ca preview the consultation as an end user would see it Delete this Consultation The type of consultation you selected in the first Add Consultation Once you are ready you can publish your consultation here It will then be live and available to the public Once you have entered all of the necessary details you will be able to preview and test your consultation area will appear here Click the link to complete the setup of your consultation To make changes after you have published the consultation you will need to retract it Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and a A gt engagement activity or engagement results assistance details activity Citizen Space 3
125. the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt A gt engagement activity or engagement results assistance details activity Citizen Space 33 3 Managing your consultation or engagement activity details i E 3 1 Adding and naming a consultation or engagement activity When you add your consultation you will arrive at the Consultation Dashboard Each consultation has its own unique Dashboard The Dashboard gives an overview of the main components of the system It acts as the admin area of your consultation Consultation Hub Find Consultations We Asked You Said We Did Manage Departments Consultations Users Interests Audiences Areas Saved Questions Analyse Consultations Pages Consultation Dashboard Crime and Police in Your Area Linear Survey Example Public URL https www citizenspace com demo delib crime_police_ linear ed Print Survey 1 Edit Consultation Details All required information has been completed 2 Online Survey The survey currently has 5 pages and 16 questions 3 Manage Logos 1 custom logo has been uploaded for this consultation 4 Preview Consultation Your chosen consultation type will appear here Topline information such as how many responses have been received and analysed are available without navigating away from the Dashboard Responses to this Consultation Completed responses 13 Responses Organised b
126. them Find Consultations Search for Consultations Enter your search text here and click on Search Click on Advanced Enter a postcode or phrase police Search search for consultations for Advanced search for consultations more filtering options Results from the 2 Search Results for police search will appear below the search Police Priorities 2013 box You are also told when no results are We want to Know if you agree with our Policing Priorities for 2013 found This consultation was closed on 1 June 2013 Crime and Police in Your Area Linear Survey Example This survey aims to collect specific information from our local community We need to understand how people living in different areas are affected by similar crime indicators We also want to know how you feel about the police force that serves your borough some of the questions in this s Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt q A gt engagement activity or engagement results assistance details activity Citizen Space 9 6 Finding a consultation or engagement activity 6 3 Advanced search Consultation Hub Find Consultations We Asked You Said We Did Find Consultations Advanced Search for
127. ther websites or downloadable documents and embed images and videos such as Vimeo or You Tube videos Before you publish your consultation you can edit the page title description and Fact Bank by clicking on the page title in the left hand menu followed by Edit Page To alter any element of an existing page you must first click on the page title in the left hand menu A range of options will then be available to you e You can add pages to your consultation by using the Add a new page link in the left hand menu e You can reorder or delete pages within your consultation Please delete pages with care there is no undo option for retrieving a deleted page e You can organise your survey questions into relevant sections using multiple pages Position this page Title How Green is Your Home Required Description Fact Bank At beginning of consultation T S E lt gt Source Vi B I i Every year UK households waste an average of 30 of all energy consumed through poorly insulated homes At Westonshire Council we believe that this waste can and should be stopped In order to assess your needs we first want to hear your views You can learn more about poorly insulated homes by clicking this link a M Westonshire Council has been committed to promoting energy efficiency in Contents Introduction Getting started Setting up Citizen Space Managing
128. thy kate delib r Felchurch Gr Felchurch 35 44 think Jeff is Felchurch is i kate delib r No mainly shop 4 options Yes amp James Perkin kate delib r Fisher Bank Delhampton 25 34 think they My neighbor kate delib r Yes park my car 7 options Yes 9 Karen Johnse kate delib r Johnson s Ch Felchurch 45 54 It is OK Felchurch ha kate delib r No ImainlyshopSoptions Yes 10 Jeanine Cock kate delib Camp s Cafe Delhampton 55 64 think they v think there kate delib r l m not sure use public t 2options Yes 11 James Perkin kate delib t Fisher Bank Delhampton 25 34 think they My neighbor James bank Yes park my car 7 options Yes 12 Phillip Johns kate delib r Phil s Garage Smithville 45 54 have no opi have no opinion on this lm not sure mainlyshop2options Yes 13 Rhodri Garre kate delib r Lightwell We Lizghtwell 25 34 The need to Vandalism in kate delib r Yes use public t 4 options No 14 Donna Riche kate delib r Wally s Stop Royston 25 34 They are rub There is tons kate delib r Yes mainly shop 8 options No Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt A gt engagement activity or engagement results assistance details activity Citizen Space 10I 7 Interpreting and publishing your results i Publish Results Status
129. tion Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and a A gt engagement activity or engagement results assistance details activity Citizen Space 39 3 Managing your consultation or engagement activity details i E 3 4 Adding images To upload an image from your computer Image Properties x e Click the Upload tab e Click Browse Image Info Link Upload Advanced e Browse to your image and click Open e Click Send it to the Server Send it to the Server e Click OK Browse Send it to the Server Cancel Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt q A gt engagement activity or engagement results assistance details activity Citizen Space 40 3 Managing your consultation or engagement activity details i E 3 5 Related links consultations and documents Use these sections to link to relevant consultations or websites or attach important Related Links information You can upload images as well as Copy and paste links to relevant sites outside of Citizen Space You must enter a url for the link to
130. tion or engagement activity Kate Delib Content amp Community from Celib Required To Seve Use this drop down menu to assign who owns the consultation internally Coninci Indien uail or This information will appear on the consultation Full Mame Optional You can also set the oe external consultation Optional owner This is the person Team Name the public may contact Optional about the consultation Phone Required To Publish enter st isasi a phone number or email Email Required To Publish enter at least a phone number or email Dates Please enter a start date and end date to publish All dates entered must be in chronological order Le the close date must be after the open date and the results date must be after the close date etc Dates must be in ODM YY fonmat The start and end dates are aiios CULLIN A Opens at 00 00 Required To Publish required to publish the consultation End Date dd mm yyyy ec Chass at 23 59 Required To Publish Expected Date of Results dd mimi yyy ry Optional Expected Date of Feedback dd mm yyyy ry Optional Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and a A gt engagement activity or engagement results assistance details ac
131. tivity Citizen Space 3 Managing your consultation or engagement activity details ee ooo oco coo occo ooo o oco ooo ooo ooooooooooloeloooeoe ss s s sM lsb lsnM lsMb sM sb snM lsIo snlsno snMlsnalsnMlsno nLlsosoo snLsosooosoooo 3 3 Managing your consultation or engagement activity e For internal purposes a consultation will have an owner to help track responsibility for consultations This will help you to manage your consultations more effectively e For external purposes you will need to provide contact details for someone who can answer any questions users may have about a consultation Some fields are optional to allow for some flexibility e A phone number or an email address is required for the consultation to be published however you can use a general email address phone number e If you do have a generic email address make sure that you have a dedicated resource to help you to manage all communications through this email address Set up an auto response that defines expectations for respondents i e when they should expect a response Getting started Setting up Managing your Citizen Space consultation or engagement activity details Using the online survey tool Contents Introduction Publishing your Finding a consultation 36 Ce coocoo ooo ooo ooo oo oco cocco ocos oc oc ooo o ooo i sL Ts stM lTst TsIM lsM lLsM stb sMlsITt t t ii Consultation
132. troduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt A gt engagement activity or engagement results assistance details activity Citizen Space 7 Interpreting and publishing your results 97 PERR RERREEERRERERRRERRERERRRRRRRRRRERRRRRRRERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRERERRERREEE E 7 1 Managing respondents Adding a response manually You can also add an offline response by clicking on the Responses by Respondent link in the Consultation Dashboard Responses by Respondent Crime and Police in Your Area Linear survey Example Using this page you can see who has responded to the consultation so far view and download their response s and add in new responses from respondents who have responded offline for example by letter or at a focus group You can also associate responses with one another for example where responses are part of a co ordinated campaign or a respondent has sent in more than one response i Download all responses i Download all responses including analyst fields Status Unpublished Consultation Dashboard Preview Consultation ry Download all documents E Add new response Ge
133. tting started Setting up Managing your Citizen Space consultation or engagement activity details Contents Introduction Using the online Publishing your Finding a Interpreting and consultation consultation publishing your or engagement results activity What the public sees Further information and assistance Citizen Space 7 Interpreting and publishing your results 98 Ce i E 7 1 Managing respondents Associating responses You can associate responses with one another which can help with analysis later in the process For example this is useful e When a respondent has submitted more than one response and e to group responses that are part of a pressure group campaign To associate responses click on the Responses Organised by Respondent link on the Consultation Dashboard You will see checkboxes that allow for response association to the right of the responses You can associate the responses and also disassociate them using these checkboxes and the buttons at the bottom of the respondent list You can associate duplicate responses given by one person Displaying 13 of 13 responses Response ID Name ANON WBEOQ 27424 6 Michael Finchley ANON WBEOQ 2 74 1 sarah Sprink ANON WBEOQ 274VV 3 Jil Sandford ANON WBEOQ 274G6 K Brian Ackroyd ANON WBEOQ 2744 D Jennifer Smith ANON WBEOQ 274N T Fiona Braithwaite ANON WBREO 2 40 F James Perkins ANON WBEOQ 2749 5 Karen John
134. ublic Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt q A gt engagement activity or engagement results assistance details activity Citizen Space 118 7 Interpreting and publishing your results i 7 2 Publish the outcomes and feedback on the survey results Email notifications Email notifications for consultations nearing their end date Two weeks before a consultation is due to close an email is sent to the consultation owner to notify them of this This is to encourage consultation owners to publicise their consultation to last minute respondents and to start preparing the format of reports Email notifications for publishing results feedback Once a week the system automatically checks all the consultations for results and feedback If any consultations are found that have passed their results due date and do not yet have any results published or have passed their feedback due date and do not yet have the We Asked You Said We Did section filled in then a warning email is sent This email is sent to the consultation owner and copied to all site admins so that the issue can be addressed Contents Introduction Getting started Setting up Managing your Using the online Publishing your Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and A gt
135. ur Finding a Interpreting and What the public Further Citizen Space consultation or survey tool consultation consultation publishing your sees information and lt A gt engagement activity or engagement results assistance details activity Citizen Space 8 VVhat the public sees eoeoeceeee reese eee eee ee eee eee eee eee eee eee eee eseeseeseeseseeeeeeeeeeeeeeeeeeeseeeeeeeeeereseeeeeeeeeeeeeZeeseHneseeeeseeeeeeeeeeeseseseeeeseeeZeeseeereeeeeeeeeeseeeZeeseeeeeee eee eeeeeoeeseeseeeeseeeeeeeeeeeeeeeeeeseeZeseeeeeZeeeTeHBeeeeeeeeeeeeeeZeeseeeseeeBeeeeeeeeeeseeseeeeeeeseeeeseeeeeeeeeees 8 2 How the public respond to online surveys They can answer radio button style consultation questions and or make free text comments on sections If they have yet to submit their response respondents can save and return to edit their response at a later date This can be done by clicking on the link in an email sent to them when saving their response Once the response has been submitted the public can view and download it as a PDF for their records They will also be sent an automated notification email with a link to the PDF In advanced search you can download a list of consultations You can create an RSS feed from search results by clicking on the RSS link For those who are unsure how to use RSS feeds an explanatory PDF download is available The public can take an RSS feed of published consultations filtered by search parameter
136. y Question Here you can view a list of all the questions in your consultation see how many people have responded to each At any time you can preview the consultation as an end user would see it Status Published open Closes on 26 05 2014 360 days E Delete this Consultation Interpret and Tag Responses Responses analysed so far 0 0 Interpret Responses Here you can interpret individual responses by adding notes and tags Tags can then be used as a way to filter This indicates the current state of the consultation and when it will change state next Using the online survey tool Getting started Setting up Citizen Space Managing your consultation or engagement activity details Contents Introduction Publishing your consultation What the public sees Interpreting and publishing your results Finding a consultation or engagement activity Further information and assistance Citizen Space 34 3 Managing your consultation or engagement activity details i 3 2 Consultation details The Consultation Dashboard link will always take you back to Once you have named your consultation or engagement activity you will be asked to provide information about it and who is responsible for it l l the main administration area of your consultation Some of these fields are marked as optional but we strongly recommend that you fill y them in to enhance user experience and also to fit

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