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Scala InfoChannel Network Manager 3 Enterprise Edition User`s

1. a Choose the Publish Location from which to get the content using the Source pop up This lists all the Publish Locations that you have already defined How to define a Publish Loca tion is described in chapter 6 of this guide When you choose a Publish Location a File pop up appears Network Manager scans the selected Publish Location for files and lists in the pop up everything it finds in the defined Publish Location folder The Rescan button next to it lets you scan the Publish Location again if you want to refresh the list to pick up the names of new files that have just arrived at the Publish Location Publish Locations listed in red are cur rently disabled and will not be accessed by this job until they are re enabled on the Publish Locations page Send Content Source Central File Automall sch Rescan Choose a File gt Enter Filename Manually gt 8 Setting up jobs Job commands b From the File pop up list choose from the content files avail able on the Publish Location Or if the content file does not currently exist on the Publish Location but you expect it to at a later time and know its name you can enter a name by choosing lt Enter Filename Manually gt from the pop up Type the name into the File Name field that appears If the filename you choose or type ends in SCB is a pub lished script file the Main Script option is enabled c Ifthe content is the Players
2. Delete Files deletes specified files on the Player Delete Unused Content deletes content files that are no longer being used by the Player s scripts Reboot reboots the Player Run Command runs a command line on the Player such as a batch file to accomplish miscellaneous work The maintenance commands are discussed individually below The way you make the Where and When settings for any of these com mands is the same as the descriptions given in the Creating a job sec tion on page 120 Install File The nstall File command works much the same as Send Content The primary difference is that Install File requires you to specify the desti nation path on the Player a Choose a Publish Location from the Source pop up 8 Setting up jobs Job commands Network Manager scans the Publish Location file server for files in its content folder just as for Send Content and pro vides a list of what it found in the File pop up Choose one of the listed files or choose lt Enter Filename Manually gt and type a filename in the File Name field that appears Of course if you type in a filename that is not currently listed in the File pop up that file must exist in the folder on the selected Publish Location at the time the job is run or the job will fail Type the path to the location where the file should be installed on the Player in the Full Path to Destination File on Player field For ex
3. Praver ICDesigner machine hosts Publish Location ICDesigner lt ICNM lt gt Player Network Manager machine hosts Publish Location cossen Foe uy lt Paer Hosting the Publish Location on an authoring machine can make authoring response occasionally sluggish Hosting the Publish Location on the Network Manager machine is operationally efficient but calls for copious hard drive space as all content is stored in both the Publish Location and in the Network Manager workspace Dedicating separate machines for everything distributes the processing and I O loads optimally Any of these arrangements can work well Which one you choose may be based largely on hardware availability and cost Communication protocol Once you have determine the general arrangement of the InfoChannel Network you need to decide how each part will communicate with the other 41 3 Overview of InfoChannel Network Manager Configuration needs 42 Regardless of whether your Publish Location is hosted on an CDe signer or Network Manager machine there are three communication links to consider 1 Designer s to Publish Location s 2 Publish Location s to Network Manager 3 Network Manager to Player s For each of these links you need to choose a protocol either UNC or FTP All Players on the network must share the same protocol CDesigner and Publish Location machines can have individually configured pro toc
4. You need to disable the Guest account In the Guest Properties dialog select the Account is disabled option Click OK Now you must make sure there is an FTP account for the Network Manager machine to log in to 8 10 11 T2 13 Select the Users Group on the left hand side of the Computer Management dialog To create a new account choose New User from the Action menu In the New User dialog enter NetManager without quotes in User Name Optionally make appropriate entries for Full Name and or Description Enter a meaningful password in the Password field Type the password again in the Confirm Password field 69 4 Configuration Configuring an InfoChannel Player machine 14 Turn off the User must change password at next logon option 15 Click Create then Close This account should be used to access the FTP root on a Player from the Network Manager machine Since the Network Manager machine needs Read Write and Modify access youll need to add this user to the FTP root on this machine We recommend these steps 16 Navigate via Windows Explorer to the FTP root location on the Player machine 17 Right click on the FTP root folder and choose Properties 18 Click the Security tab 19 Click the Add button 20 In the Select Users or Groups dialog use the Look In drop down menu to select the name of the local machine 21 Find the NetManager account in the list
5. 10l x File Edit View Favorites Tools Help Ea Back gt Qsearch yrolders CBristory Ws GF XxX wy Ea Address Leech C Documents and Settings All Users Application Data Scala Scala InfoChannel Network Manager Logs logs gt Go Folders x Modified Size Type ef all Users 2 20020215 log 2 15 2002 11 59PM 1 501 KB LOG File Application Data 2 20020216 log 2 16 2002 11 59PM 1 516KB LOG File H C Microsoft 2 20020217 log 2 17 2002 11 59PM 1 513KB LOG File 8 Scala 2 20020218 log 2 18 2002 11 59PM 1 485KB LOG File H Scala InfoChannel Designer 2 20020219 loq 2 20 2002 12 00 1 460 KB LOG File E Scala Infochannel Network Manager a 20020220 log 2 20 2002 11 59PM 1 466KB LOG File H Broadcast J E 20020221 log 2 21 2002 11 59PM 1 462KB LOG File Cache El Config Data Fonts 5j Logs i a Type LOG File Size 1 42 MB 1 42 MB IZE Local intranet b 9 Working in InfoChannel Network Manager Performing Player maintenance Then a new Ic log is begun A week of archived log files is retained in this folder Every day the oldest file is deleted after the newest one is added Reviewing Player log files Per Player log files are also maintained on each Player If you are hav ing problems with a particular Player and want to study its activity record in detail without having to wade through the messages pertain ing to other Players you can retrieve Player log files On a Player log files ar
6. on page 71 Step 1 Enable FTP If the Network Manager machine will be depositing job files on the Player itself by FTP Internet or dial up you need to enable FTP on the Player so that the Player is an FTP server The FTP setup steps for Players are essentially identical to those for the Network Manager machine 1 From the Start menu choose Settings gt Control Panel 2 In the Control Panel window open Add Remove Programs 3 In the Add Remove Programs dialog click Add Remove Windows Components 4 Inthe Windows Components Wizard select Internet Information Services ITS and click Details 67 4 Configuration Configuring an InfoChannel Player machine 68 5 In the Internet Information Services dialog turn on V File Transfer Protocol FTP Server This automatically also turns on Common Files and Internet Information Services Snap In 6 Click OK to exit the IIS dialog 7 Click Next then Finish to exit the Wizard 8 Click Close to exit Add Remove Programs Step 2 Establishing the FTP Home Directory The default home directory for FTP is located at lt system_root gt Inet Pub ftproot where lt system_root gt is the letter of the drive where Win dows 2000 is installed Setup tasks and general administration are simpler if you leave the FTP Home Directory at its default and Scala recommends that you do so if you have no compelling reason to change it If you will retain the default skip to Step
7. Installation of Microsoft software c Inthe Local Area Connection Properties dialog double click Internet Protocol TCP IP d In the resulting Properties dialog enter the IP address for the machine in the ZP address box Ey Network and Dial up Connections loj x File Ec Iers ae n Tecla Ad neon Local Area Connection Properties 2 xi Back _ a General naa Internet Protocol TCP IP Properties 2 x Address General e Name Connect using BY Intel R F You can get IP settings assigned automatically if your network supports this capability Otherwise you need to ask your network administrator for the appropriate IP settings R PRO 100 VE Net Components ct E Client f Use the following IP address O vMwar Obtain an IP address automatically A File ani IP address W Inteme Subnet mask Default gateway Install Description Obtain DNS server address automatically Kriisa Use the following DNS server addresses tcl i Prefered DNS server rar I Show icon Alternate DNS server eae ss Advanced Intel R PRC To ensure correct connectivity to the Network Manager server the use of either static IP DNS association or DDNS DHCP DNS dynamic domain name server assignments with long 99 year leases is advised There are various other network related settings here Your system administrator will need to make sure all are set up appropriately for your pa
8. Player2 Cafe lt East gt lt Metra gt lt The West Coast Metro Group gt Player3 Window Player4 MetroLabby Remove gt E E a Local intranet Ui 120 time based job trigger 8 Setting up jobs Creating a job b Click the lt Add button The Player s you selected are moved to the Players in this Job list To remove Player names from the job select them and click the Remove gt button The selected items return to the Players not in this Job list 7 Optionally choose a way to trigger the execution of the job auto matically under the When heading InfoChannel Network Manager Enterprise Edition New Job Microsoft Internet Explorer Te x File Edit view Favorites Tools Help Ei Back gt amp fa search Favorites history EL SH Address 4 http localhost Go Links New Job When Schedule New Time Based Trigger Hour Minute Month Da Year 3am 30 Past Every Saturday v Every gt Every Saturday at 3 30am New File Change Trigger Remove Polling Interval Minutes fi Minimum Transmission Interval Minutes fi lt Add OK Cancel _ ok Cancel El E By fax Local intranet YW There are three distinct ways to trigger a job triggering manually scheduling a regular time detecting a change in a particular file If you intend to trigger this job manually only you
9. Scripts Deleting unused 130 Restarting 139 Sub scripts when sent as linked content 140 Working with retrieved 147 Security Additional risks with offsite workspace 44 Patches applying 25 Securing NM machine 32 Unique passwords per Player 106 Security notes 26 Selecting items 37 Send Content job 124 138 Disabled 155 Triggering automatically 123 Sequence communication 47 Service packs Installation 24 Order of installation 26 Sharing Job folder 151 Workspace folder 58 161 Index Submit Changes 35 38 Sub scripts Scripts sent as linked content 140 System files installing on Player 129 System Iray NM Engine icon 30 T Tasks Changing order 120 Defining for jobs 119 Time based trigger incorrect 155 Timeout options 61 Timeouts configurable retry 19 Timestamp In filenames 114 Linked content files 140 141 Timestamped files using in authoring 142 Tooltips 39 Tray icon NM Engine 30 Trigger File based 122 Time based 122 Trigger incorrect 155 Triggering jobs methods 121 Troubleshooting 150 Bad FTP login on Player 152 Content updating 155 Databases not editable 155 Folder sharing 151 FTP login problems on NM machine 152 Hardware failure 153 Job folder unreachable 151 Linked content 154 NM not working 151 Permissions FTP UNC 152 Player hardware failure 153 Player is disabled 153 Player not responding 151 152 Player software failure 153 Poor Player performance 154 Service failure 153 XML parser install
10. mode additional buttons and links appear on the pages allowing you to edit the displayed information Jobs Publish Locations Note that no edits you make in InfoChannel Network Manager take effect until you explicitly submit them to the database using SUBMIT CHANGES You may make various changes and submit them once if you like Players Accounts Configuration i E fas Local intranet a e Home introductory text Activity a continually updated listing of messages noting Net work Manager activity chapter 8 Jobs lists defined Network Manager jobs and lets you create schedule and run jobs chapter 8 e Publish Locations lists defined Publish Locations and lets you define new ones chapter 6 33 3 Overview of InfoChannel Network Manager The Network Manager interface 34 e Players ists defined Players and lets you define new ones chap ter 7 e Accounts lists defined user accounts and lets you define new ones chapter 5 e Configuration lists configuration settings and lets you adjust them chapter 4 e Log Out logs out of Network Manager A single click on any of these choices opens its page General remarks about working on these pages can be found in the remainder of this chapter For more specific information on each sub ject see the listed chapters Access levels in Network Manager For an application that is accessible via the Internet it is crucial for secur
11. 5 Defining accounts Access levels The Access Mode control also does not appear All pages are implicitly in View Only mode there are no action buttons or links to editing pages Using the Access Mode control TH The Access Mode pop up on Log In page and in the header bar of Access Mode oe most other pages provides the choices View Modify and View Only PRALEN KANEEN b This control is necessary to allow several users to be logged in to Net work Manager at once Because only one user may edit information at a time there must be a way for other logged in users to adjust their access levels so that only one can actually be able to edit the databases at a given moment The Access Mode pop up makes it possible for a Manager or Adminis trator who is working in Network Manager to relinquish control to another user who needs to edit the databases by switching to View Only mode In View Only mode the Delete Enable Disable and New item buttons disappear and the links in the Name column that open an item s Edit form become plain text All database information can still be viewed but the only controls that remain are those that have no potential to affect the databases When the other user finishes editing and either logs out or switches to View Only mode another user can switch to View Modify mode While someone is using Network Manager in View Modify mode any other Manager or Administrator who logs in is automatically pu
12. Enterprise Edition gt Start InfoChannel Network Manager 3 Enterprise Edition Engine The Network Manager Engine runs continuously in the background handling communi cations with the Players It it thus generally left running at all times When the Engine is running you see its icon in the System Tray 2 Start Network Manager itself by choosing Programs gt Scala Info Channel Network Manager 3 Enterprise Edition gt InfoChannel Net work Manager 3 Enterprise Edition from the Start menu It provides your user interface for the Engine allowing you to con figure the program define Players create jobs and so on 3 Overview of InfoChannel Network Manager Starting Network Manager Network Manager is now running You see the Log In page 3 InfoChannel Network Manager Enterprise Edition Log In Microsoft Internet Explorer File Edit View Favorites Tools Help Back gt amp A Qsearch Favorites CHHistory B amp Address http localhost InfoChannel ETWORK MANAGER 3 Please log in to access InfoChannel Network Manager User Name Password Access Mode View Only Copyright 1993 2002 Scala Inc Local login The Network Manager Start menu shortcut is simply a Web link to the URL http localhost When you choose the shortcut Internet Explorer starts if it is not already running If it is running the IE window is brought to the front You can also enter the http localhost URL
13. Internet Explorer updating 24 IP address Assigning to NM machine 22 In Player FTP URL 107 ISP account use for FTP dial up 75 Job commands 124 132 Job folder 45 46 Configuring access on Player 62 Creating 100 Dial up URL to in Player definition 105 Index On Player dial up FTP setup 71 Setting access protocol 102 Unreachable 151 Jobs Aborting stuck 136 Creating 118 Deleting 134 Disabled 155 Disabling 37 Editing 132 Enabling and disabling 133 Monitoring activity 135 Running manually 133 Scheduling 121 Send Content 124 Setting up 118 134 Targeting Players 120 Jobs page 118 132 L LAN using UNC on 42 Lightbulb icon 36 Linked content And Main Script option 125 Authoring 142 Filename timestamp 141 Location on Player 140 Not appearing on Player 154 Providing placeholder files to authors 142 Sending files to Player 142 Using 140 142 Linked Content folder 142 Locked By 85 Log files Information shown on Activity page 135 Location when retrieved from Player 128 Player 145 Reviewing 144 M Mailto links 85 159 Index Main Script option 125 Main Script sending 138 Maintenance Commands 126 Maintenance jobs for Players 143 Maximum Transmission Frequency 123 MD5 encoding 115 Modem use for FTP dial up 75 Move Up Move Down 120 N NetManager account Creating 69 Using 74 Network Manager Closing 48 Configuration 50 61 Editing accounts 53 Folder diagram 45 FTP Home Directory 50 52 Hosting Pu
14. Main Script turn on the Main Script option Otherwise the content is linked content and the Main Script option should be left off d Ifthe change in content is urgent or if the script does not reg ularly loop back to the beginning turn on the Restart Play back option This causes the current Main Script to exit and the new script to start playback as soon as it is received Leaving Restart Playback off allows the current Main Script to continue playing The new Main Script is not swapped in until the old one has ended and is about to restart e Click the lt Add button to add this task to the job A sum mary of the task information appears as a line in the Tasks list What Tasks Send Content task summary hack 3 Send Main Script trom Cerntral Sutomall sch and restart pla Move Up Move Down Remove 125 8 Setting up jobs Job commands 126 f Resume the procedure with step 5 in the Creating a job sec tion on page 120 Maintenance Commands The maintenance commands available from the Command pop up are Install File places a file other than a content file on the Player Retrieve Content returns a specified content file from the Player to Network Manager Retrieve File returns a specified non content file from the Player to Network Manager Install System File places a system file on the Player and reboots to ensure that the file is used by the system
15. Players when you later need them by disabling them When you disable a Player its definition remains unchanged It can still be selected in the creation and editing of jobs However when a job that uses a disabled Player runs no job file is placed in that Player s folder so the Player is not affected To disable an enabled Player 1 Select it by clicking the checkbox next to its lightbulb icon 2 Click the Disable button You see its lightbulb darken 3 Click SUBMIT CHANGES Using Groups 7 Defining and working with Players Using Groups The Player will no longer be affected by running jobs that include it as a target The name of a disabled Player shows up in red in the Where section of the Create Job Edit Job forms To enable a disabled Player 1 Select it by clicking the checkbox next to its darkened lightbulb icon 2 Click the Enable button You see its lightbulb light up 3 Click SUBMIT CHANGES The Player once again responds to jobs that target it Deleting a Player If you are sure you will never need an existing Player again you can delete it To delete a Player 1 Select it by clicking the checkbox next to its lightbulb icon 2 Click the Delete button You see a confirmation dialog 3 Click OK in the dialog 4 Click SUBMIT CHANGES The Player is deleted from the Network Manager databases and no longer listed Nothing on the Player machine itself is affected Groups in Network Manager are a w
16. among the remainder of the job com mands See the section Job commands on page 124 for information on individual commands Follow the steps described there for each command after which you can resume this job setup procedure 5 You can include more than one task in a job If desired return to step 4 If you have more than one task in the Tasks list you can change their order by selecting them and using the Move Up and Move Down buttons You can remove a task by selecting it and clicking the Remove but ton 6 Select the Players this command should affect under the Where heading a The Players not in this Job list shows all Players and Groups Group names are green and enclosed in angle brackets lt gt Select Players and Groups to send the content to You can select several at once Players listed in red are currently dis abled and will not be affected by this job until they are re enabled on the Players page E InfoChannel Network Manager Enterprise Edition New Job Microsoft Internet Explorer E ioj x File Edit View Favorites Tools Help a Bak gt A Qsearch Favorites History By Sp Address 2 http localhost v Go Links New Job Maintenance Tasks Move Up Move Down Remove Command lt Selecta Task gt a lt Add Where Players in this Job Playerl Lobby Players not in this Job Players targeted for job
17. between the parties in respect of the Maintenance Services and supersede all proposals or prior agreements whether oral or written and all other communications between the parties relating to the subject matter hereof 18 Notices Any notice permitted or required under this Agreement shall be deemed given if in writing and personally served or sent by pre paid registered or certified air mail or by confirmed telex or facsimile addressed or as either Party may direct otherwise in writing to the parties at the addresses provided during the Software registration process marked for the attention of the Managing Director in the event the Customer is a company Any notice given in accordance with this clause shall be deemed to be received by and served upon the other party on the date such airmail letter would in the ordinary course of post have reached such address or on the date such notice is served or left at the relevant address as appropriate and in the case of telex or facsimile shall be deemed to have been served on the day following the date of successful transmission 19 Severability If any term provision covenant or condition of this Agreement is held by a court of competent jurisdiction to be invalid void or unenforceable it shall be severed herefrom and the remaining provisions of this Agreement will remain in full force and effect and will not be affected impaired or invalidated Customer understands and agrees that the Softwa
18. computers connect to mine by phone line the Internet or direct cable C Connect directly to another computer Connect using my serial parallel or infrared port 1 object s selectec lt Back Cancel 73 4 Configuration Dial up FTP access configuration 14 9 Select the modem device that the Player uses for communication and click Next Under Incoming Virtual Private Connections select the Do not allow option and click Next For Allowed Users select the accounts to which you wish to give incoming connection access on the Player One of these should be the NetManager account you created in Step 3 see page 69 You may also wish to enable an Administra tor account for maintenance purposes Generally the number of allowed users should be as few as needed to reduce security vul nerability Click Next Under Networking Components be sure that at least Internet Proto col TCP IP File and Printer Sharing for Microsoft Networks and Client for Microsoft Networks are turned on If your Player is connected to a LAN you should disallow incom ing caller access to the network for security reasons a Select Internet Protocol and click Properties b In the Incoming TCP IP Properties sheet turn off Allow call ers to access by local area network The DHCP address assign ment option should be selected c Click OK Click Next Click Finish You see Incoming Connections listed as a con
19. configuration steps on a Player machine as documented beginning on page 67 Once you have done so you should test the InfoChannel Network Manager connection Pick a Player to connect to then use the Net Manager user name and the password you configured on that Player plus its real phone number Step 2 Create an Incoming connection Now you need to create an Incoming connection on the Player to accept Network Manager s communication 1 From the Player s Start menu choose Settings gt Control Panel 2 Open Network and Dial up Connections 3 Double click Make New Connection to open the Make New Con nection Wizard and click Next 4 For Network Connection Type choose Accept incoming connections and click Next File Edit Yiew Favorites Tools Advanced Help Back Search Gyrolders CHristory AG GF XxX A Ea Address Network and Dial up Connections Bi make re Network Connection Wizard aLocal Area Con Network Connection Type You can choose the type of network connection you want to create based on your network configuration and your networking needs Dial up to private network Connect using my phone line modem or ISDN Dial up to the Internet Connect to the Internet using my phone line modem or ISDN C Connect to a private network through the Internet Create a Virtual Private Network VPN connection or tunnel through the Internet Accept incoming connections Let other
20. create a special account for the Players We recommend these steps a Select the Users Group on the left hand side of the Computer Management dialog b To create a new account from the Action menu choose New User 54 4 Configuration Configuring InfoChannel Network Manager In the New User dialog enter ICPlayer without quotes in User Name Optionally make appropriate entries for Full Name and or Description Enter a meaningful password in the Password field Type the password again in the Confirm Password field Turn off the User must change password at next logon option x Se Action Yiew Username ICPlayer Full name ICPlayer i Computer Mat De User i System Te Description Login account for the InfoChannel Players becount For admini H E Event eee Ad ministration aci By syste account for quest gi Perfor Share be Device Ez Local L mae J Account is disabled 63 Logice Remo al Ee Services User cannot change password Password never expires h Click Create then Close This account should be used to access the FTP root on this machine from all Players in the field Since Players need Read Write and Modify access you ll need to add this user to the FIP root on this machine We recommend these steps a Navigate via Windows Explorer to the FTP root location on the Network Manager machine Right click on the FTP root folder an
21. every month and or 5 minutes past 3 am every weekday in Febru ary 2002 To trigger a job every 15 minutes you would need to add four triggers with Minutes values of 00 Past 15 Past 30 Past and 45 Past Once done click the lt Add button A description of the time trigger setting appears as a line in the Schedule list Create and add other time based triggers if desired To create a file based trigger In the New File Change Trigger section you can select a file and specify how often Network Manager automatically checks it on its Publish Location for changes 8 Setting up jobs Creating a job For example you could check every five minutes to see if the script has changed if it has been re published Network Manager would notice and could automatically trigger a Send Content job to update the Players a file change job trigger Select the name of the file to check from those listed Typi cally this is a content file but it could also be a file sent with Install File or Install System File To be listed here the file must be named in a Send Content Install File or Install System File task in this job y InfoChannel Network Manager Enterprise Edition New Job Microsoft Internet Explorer J d Oj x File Edit View Favorites Tools Help a Back gt 2 A seach yravorites CBristory E4 Sp Address 4 http localhost 60 Links New Job
22. frame Automatic logout To help prevent unauthorized access Network Manager automatically logs a user out if it detects no user activity for fifteen minutes There is no immediate evidence that this has happened but after auto matic logout an attempt to manipulate any control on the visible page 32 3 Overview of InfoChannel Network Manager The Network Manager interface brings up the Logged Out page with a message indicating that the user was logged out due to inactivity The Network Manager interface Control frame A series of icons is in the control frame that runs along the left hand side of the page These provide access to the various pages that let you control different areas of the application yy InfoChannel Network Manager Enterprise Edition Home Microsoft Internet Explorer A lOl xl File Edit View Favorites Tools Help Back gt amp a Qsearch Favorites CHHistory B amp Address http h Go Links Access Mode View Modify gt Different pages relating to your InfoChannel Network Manager installation are available through this interface Choose icons from the control frame on the left to view the Activity corresponding pages Your level of access on each page is controlled by the Access Mode setting When Access Mode is set to View Only you may view information about the installation but may not make any changes When you are in View Modify
23. in Internet Explorer manually This URL when entered on the local machine on which Network Manager is running lets you log in to the system without the need to enter a username and password You therefore can leave the User Name and Password fields blank on this page when it has been opened using the http localhost URL 31 3 Overview of InfoChannel Network Manager Starting Network Manager Just click the Log In button to get to the Network Manager Home page CAUTION Because using the localhost URL does not require a username and password the local machine is a critical security point In any work ing installation the physical Network Manager server must be secured by other means such as being installed in a locked or closely moni tored location Remote login Anyone on a remote machine must run Internet Explorer 5 5 SP2 or better and in the Address field enter the Network Manager server machines HTTP URL This is the DNS name you entered in Win dows Step 1 for example http netman scala com or NUUps 7 192 16660 10 Entering the Network Manager server machines HTTP URL opens the Network Manager Log In page There a valid username and pass word must be entered to get to the Network Manager Home page Logging out Log out of Network Manager by clicking the Log Out icon at the bot tom of the control frame You are logged out You see the Logged Out page which has a Back to Log In icon in its control
24. including without limitation information posted during the Scala Software registration procedure is posted at Licensee s sole risk and Licensee hereby fully and irrevocably waives any claim cause of action or other allegation of liability assertable against Scala its directors officers or employees associated with the disclosure of such information 2 Scala shall not sell rent distribute or otherwise disclose individually identifiable personal information provided to Scala through the Scala Network or through the Scala Software registration process Notwithstanding the foregoing Scala may gather and disclose or distribute in its sole discretion statistics and other information concerning the Scala Software Scala end user licensees the Scala Network Scala s web sites their use or any information provided by any users thereof including without limitation software and configuration provided that any such publication or distribution will be done only in aggregated form 3 Scala may use grant license or disclose any aggregated information gathered by or disclosed to Scala as provided above for commercial purposes 4 Licensee shall indemnify and hold harmless Scala its officers directors employees subsidiaries suppliers and affiliates for any action taken or statement made by Licensee on or in connection with the Scala Network on or in connection with the Scala Network including without limitation any claims of defamation or i
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26. possible without having to delete and then re create the accounts when you later need them by disabling them When you disable an account its definition remains unchanged It can later be re enabled to allow access to the users that know its user name and password To disable an enabled account 1 Select it by clicking the checkbox next to its lightbulb icon 2 Click the Disable button You see its lightbulb darken 3 Click SUBMIT CHANGES Login under the account username is no longer possible To enable a disabled account 1 Select it by clicking the checkbox next to its darkened lightbulb icon 2 Click the Enable button You see its lightbulb light up 3 Click SUBMIT CHANGES Users with the correct access information can once again log in to Net work Manager using the account 89 5 Defining accounts Enabling and disabling accounts 90 Deleting an account If you are sure you will never need an existing account again you can delete it To delete an account 1 Select it by clicking the checkbox next to its lightbulb icon 2 Click the Delete button You see a confirmation dialog 3 Click OK in the dialog 4 Click SUBMIT CHANGES The account is deleted from the Network Manager databases and is no longer listed No jobs or other Network Manager database contents created by the account user s are affected a er foChannel NETWORK MANAGER 3 1 a s E Be Defining Publish Locations 6 Defin
27. provided that it is not something that interferes with normal Player operation It is similar to using a Launch EX event within a script Typically this command would be used to do something like run a batch file that fetches content from some source external to Network 131 8 Setting up jobs Editing a job Manager Publish Locations However the range of possible applica tions for this command is limitless a Type the command in the Command Line field just as you would in a Windows Command Prompt window with what ever paths and switches are appropriate For example C Otherfi les Batchfi les GetHeadlines bat m v40 Maintenance Tasks Command Run Command X Command Line Batchfiles GetHeadlines bat m wa lt Add To prevent the possibility of script playback being disrupted the command you enter will automatically be forced to run minimized The Player software is designed to block attempts by any other software to switch out the InfoChannel Player application b Click the lt Add button to add this task to the job A sum mary of the task information appears as a line in the Tasks list c Resume the procedure with step 5 in the Creating a job sec tion on page 120 Editing a job The job names in the Name column of the Jobs page are links that open the Edit Job form This form is identical to the New Job form described in the preceding section To edit a job 1 Click its Name
28. s Obligation Subject to the Licensee indemnification set forth at Section 8 b and the Limitations of Liability set forth in Section 7 Scala will defend indemnify and hold Licensee harmless against any action brought against Licensee alleging that Licensee s use of the Scala Software as authorized hereunder infringes a United States copyright or patent However Scala will not be obligated to indemnify or hold Licensee harmless from any such action unless Licensee notifies Scala in writing of any claim within 10 days after it learns of such a claim gives Scala sole control of the defense and settlement thereof and provides all reasonable assistance in connection therewith If any Software is finally adjudged to infringe the intellectual property rights of a third party or in Scalas opinion is likely to become the subject of an injunction Scala shall at its option and expense either i procure for Licensee the right to continue using the Software ii modify or replace the Scala Software to make it noninfringing or iii refund the fee paid less reasonable depreciation upon return of the Scala Software Scala shall have no liability regarding any infringement claim arising out of w use of the Scala Software in combination with non Scala software data or equipment if the infringement was caused by such use or combination x any modification alteration or derivation of the Scala Software made by or on behalf of Licensee or y Licensee s use
29. server can in turn respond to their requests for updated content files more or less simultaneously Managerl Administrator controls ICNM Engine through browser locally or remotely XML job commands 4 a responses from Player Browser A Stay tte e a t4 lA a a t a a 4 a Player pulls Network Manager pulls content data from content data from a Publish ICNM server Player Location file server qua Pub Location Author publishes content to a Publish Location file server Fig 1 InfoChannel Network Manager 3 communication scheme typical Terminology Note that most discussions in this documentation and the terminol ogy within the Network Manager application still talk about commu nications taking place using the simple conceptual model we say that Network Manager sends content to the Players This is mainly a matter of convenience and common practice In a properly set up and functioning installation the underlying indirect method diagrammed 17 1 Introduction to InfoChannel Network Manager Communication scheme and network architecture 18 a Authoring station A Browser above is invisible to those using it and it appears that content is sim ply being sent from Network Manager to the Player The fact that it is XML instruction files that Network Manager sends and that the content is pulled requested from the receiving end by the Players is impo
30. such use shall be deemed a material breach hereof and Licensee shall immediately either i pay the difference between the Upgrade Edition fee and the applicable non upgrade fee for the Scala Software or ii immediately cease all use of the Scala Software and return the software in accordance with the provisions of Section 9 c hereunder v Scala reserves the right to modify the list of eligible previous versions of the Scala Software and or the Upgrade Editions associated with such eligible previous versions of the Scala Software Stickers affixed to the Scala Software product packaging shall set forth the applicable Upgrade Edition restrictions In the event of a conflict between this Agreement and a valid sticker affixed to the appropriate Scala Software packaging the Upgrade Edition restrictions set forth in the product packaging sticker shall prevail provided the stickers are affixed to the applicable and most recent version of the relevant Scala Software product b Scala Plug In EX EX pricing is only available to licensees of a Scala Software product or Scala Software products with which such c extension will be combined integrated or otherwise used In the event that Licensee is found to have installed and or used an EX edition of the Scala Software in violation of the terms of this Section 4 b such use shall be deemed a material breach hereof and Licensee shall immediately either i acquire a license for the base Scala Softwa
31. the Status column If no connection is made try re enabling the Display progress while connecting option to help you diagnose the problem Step 3 Configure Internet Explorer Now you need to configure the Player s Internet properties to always use this connection to reach the Internet l 2 Right click on the Internet Explorer icon on the Player desktop In the Internet Properties sheet go to the Connections panel Select the connection you created and click Set Default to make it the default connection Select Always dial my default connection Click Settings In the Settings dialog you should see the dial up account username in the Dial up settings section 4 Configuration Dial up FIP access configuration Click Advanced The settings in this dialog override the similar settings you made when you created the connection Internet Properties Connection to FTPsery Setting General Security Content Connections Programs Advan Automatic configuration ba Use the Internet Connection Wizard to Sett Automatic configuration may override manual settings To ensure the 2 connect your computer to the Internet use of manual settings disable automatic configuration I Automatically detect settings m Dial up settings ET Connection to FTPsery Default Advanced Dial Up E Rer Try to connect Eo times Settir f Wait eo a seconds between attempts Cancel MV Disconnect if idle for 3 minutes D
32. to know the exact path to the file Because the Delete File command can be particularly hazardous it has options that allow you to decide whether to exclude sub folder con tents read only files and locked files from its action Running commands A Run Command job lets you execute an arbitrary command line on the Player Thus you can run any program or batch file that does not 147 9 Working in InfoChannel Network Manager Performing Player maintenance require interactive input Among many potential uses some likely ones would be e running a batch file that downloaded linked content from an external site e running a disk defragmenting utility e unpacking and running a software installer 148 s AR SS isis NIO Chan nel Troubleshooting tips 10 Troubleshooting tips 150 General tips If you are having trouble with Network Manager the first thing to do is to double check your installation of the software starting with the Windows pieces Did you deviate in some way from the instructions here Or if you followed the installation instructions faithfully did you later modify the system in some way install reinstall a patch driver or update of some kind Did you change your system configu ration from what is specified here The surest way to begin with a working system is to follow the installa tion and configuration steps as closely as possible If your particular system happened to require some s
33. version Supervision of repairs on associated equipment 7 9 Customer Responsibilities A The Customer must have a valid license to use the Software from SCALA and be in material compliance with the terms and conditions of B such license The Customer must be current in its payment obligations under this Agreement C The Customer shall notify the Support Organization of any Software problem together with complete information concerning the failure as soon as possible after the problem has occurred i The Customer shall provide as accurate and complete a description as possible to the Support Representative The customer shall assist in problem resolution by providing copies of reports and or files deemed necessary by the Support Services group D The Customer will provide the Support Organization with the following i Name of nominated personnel and their location who are competent to use the Software ii Access to the Software and computer s on which it resides iii Adequate working facilities such as communication devices modems iv Access to and use of all information reasonably necessary to service the Software v The Customer shall be responsible for security of its confidential proprietary and classified information as well as for the maintenance of adequate backup procedures for files as SCALA will not be responsible for loss of or altered files data or programs vi The Customer agrees to
34. your InfoChannel Network is con figured with job folders on the Players themselves If Player job folders are located on the Network Manager server skip to Job folders on the Network Manager server on page 75 Step 1 Create a connection on Network Manager If Network Manager will be delivering job files to a job folder on the Player through a dial up connection RASdial rather than through a direct Internet connection you need to create a connection on the Network Manager to dial the Player 1 From the Network Manager server s Start menu choose Settings gt Control Panel 2 Open Network and Dial up Connections 3 Double click Make New Connection to open the Make New Con nection Wizard and click Next 71 4 Configuration Dial up FTP access configuration 4 For Network Connection Type choose Dial up to private network and click Next EY Network and Dial up Connections File Edit View Favorites Tools Advanced Help Back Ey Qsearch Gyrolders CBuistory MG GE X A Exe Address Network and Dial up Connections Tem Network Connection Wizard a Make New Con ak Local Area Con Network Connection Type You can choose the type of network connection you want to create based on your network configuration and your networking needs Dial up to private network Connect using my phone line modem or ISDN Dial up to the Internet Connect to the Internet using my phone line modem or ISDN C Conne
35. 3 However if for example you want to have the FTP Home Directory on a drive different from the Windows drive this is how to change it 1 From the Start menu choose Programs gt Administrative Tools gt Internet Services Manager 2 Expand the tree on the left hand side of the Internet Information Services tool so that the Default FTP Site tree is visible 3 Right click on Default FTP Site and choose Properties You should see the Default Web Site Properties dialog 4 Select the Home Directory tab 5 Change the path in Local Path to your desired location The defaults on the remaining tabs do not need to be changed 6 Click OK 7 Close the Internet Information Services window 4 Configuration Configuring an InfoChannel Player machine Step 3 Edit accounts In order for the system to be secure you need to modify the Guest user account This is necessary to prevent ignorant or malicious users from gaining access to the Player FTP server You need to create an account on the Player only if the Player job folder is configured to be on the Player itself and is accessed by FTP or FTP dial up e PE A Bee a f From the Start menu choose Programs gt Administrative Tools gt Computer Management On the left hand side of the Computer Management dialog expand the Local users and Groups tree Select the Users folder Select the Guest account in the right hand pane Choose Properties from the Action menu
36. 44 How often you need to run a Delete Unused Content job will depend on the frequency of content updates the degree of script changes in the updates and the amount of free space on the Player s hard drive Reviewing Network Manager log files Part of an InfoChannel Network administrator s daily routine should be a review of the Network Manager Activity page It lists all Player jobs issued and the results of the jobs Errors listed in red indicate problems that must be investigated and resolved If you want to examine the activity record in more detail than simply scrolling through a list of messages you can open the file Ic log which is a text file version of what appears in the Activity page By opening Ic log in a text editor for example you could use a text search to quick scan through all messages pertaining to a specific Player The Ic log file for the Network Manager machine is located in lt systemroot gt Documents and Settings All Users Application Data Scala Scala InfoChannel Network Manager Logs where lt systemroot gt is the drive letter where Windows is installed Ic log contains the activity messages for the current day At midnight each day assuming the Network Manager Engine is running the Ic log file is renamed with a datestamp to lt yyyymmdd gt log and placed in a folder named logs that is within the Logs folder named above as illustrated here
37. Automall scb This illustration shows the layout of files and folders within Content for a Player that has been sent a script named Automall scb EN C Documents and Settings All Users Documents Scala Content a laj x File Edit View Favorites Tools Help 4 Back gt ASearch C Folders CAnistory AS G2 xX A Ea Folders x Namwe s ooo ele g My Computer r Automall _scbfiles Received 2002 01 27723 28 41 0 File Folder T 314 Floppy 4 Be Automall Received 2002 01 27723 28 41 05 00 scbh OKB ScalaScript Pu g Local Disk C Q Documents and Settings Administrator a C Application Data C Desktop 2 Documents My Faxes E 7 Scala Content 3 Automall_scbfiles Received 2002 01 27T2 3 0 script ObF90F20a1fOdc87bb017aad117e amp 10601 a0a05a6c0c9541ee3F12bFdc C 111e1d232c56f a8de4t iccf dbbaz 9 15e1614cae66b6727579367ef9c31 C 2eeff4e63ee738debdaf 1 1095e3 C 4fcbcO8ecleab3fc72F7e5fdb1fde2 i 50d014da29b583ccdb6968d91022 C 692941ac4c88FbSdfO7abf 1e9c69Fe i 6985355 1 9eaa279853ccb347faf41 i 7e614aab6c806e5a6c24d4057113 9 85da0e1 6e0fFe0c84749147d06d8 T 4 gt 4 gt Bobject s Diskfree space 12 9 GB ss s bytes I My Computer start d e B Ei Documents and Set 4 12 33am In th
38. Creating a job 118 Job commands 124 Editing a job 132 Running a job manually 133 Enabling and disabling jobs 133 Monitoring job activity 135 9 Working in InfoChannel Network Manager 138 Updating Player content 138 Performing Player maintenance 143 10 Troubleshooting tips 150 Index 157 Mahan NETWORK MANAGER 3 dae N H q ae E i ai i Bi Introduction to InfoChannel Network Manager 1 Introduction to InfoChannel Network Manager The next generation multimedia networking tool from Scala is called InfoChannel Network Manager 3 Enterprise Edition With Net work Manager you perform communication tasks to send scripts and multimedia content to InfoChannel Players Network Manager is a completely new piece of software designed to function with stability and long term reliability as the prime goals At the same time Network Manager is very simple and easy to use Communication scheme and network architecture 16 Network Manager is a separate application not a part of the authoring software In most working InfoChannel installations Network Man ager is expected to be installed on its own dedicated server In the InfoChannel Designer 3 Network Manager 3 world scripts and content are published to the InfoChannel Network meaning to a file server defined through Network Manager Published files are then in a separate step transferred to Players using Network Manager The communications s
39. D PROVIDES THIS PUBLICATION AS IS WITHOUT ANY WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE LIMITED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer or express or implied warranties in certain transactions therefore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication Scala may make improvements and or changes in the product s and or the program s described in this publication at any time It is possible that this publication may contain reference to or information about Scala products or services that are not announced in your country Such references or information must not be construed to mean that Scala intends to announce such Scala products or services in your country Requests for technical information about Scala products should be made to your Scala Authorized Distributor Dealer or your Scala Marketing Representative Scala may have patents or pending patent applications covering subject matter in this document The furnishing of this document does not give you any license to these patents Send license inquiries in writing to Scala Incorporated One East Uwchlan Ave Suite 300 Exton Pennsylvania 19341 USA This manual was produced by Ross Hippe
40. Delete Disable Enable New Player At the bottom of each page is a series of buttons for working with items including Delete Disable Enable and a New item button Cer tain other controls appear in the page when there are too many items to view all at once Working on any of these pages you use the same basic techniques for selection and editing Enabled and disabled items Any items can be either enabled or disabled The lightbulb icon to the right of the checkbox indicates an item s current state A dark light bulb indicates a disabled item 3 Overview of InfoChannel Network Manager The Network Manager interface Disabled items can still be seen selected and worked with just as when they are enabled Disabling an item only affects what the Net work Manager Engine does with it A disabled job will not run auto matically from a schedule or file change trigger It can still be run manually Disabled Publish Locations cannot have content or files retrieved from them Disabled Players are not addressed by jobs that reference them Disabled accounts cannot be used to log in To disable an enabled item select the checkbox next to its yellow lightbulb icon then click Disable To enable a disabled item select the checkbox next to its dark light bulb icon then click Enable Selecting items To select an item you want to work with click in the checkbox to the left of the items name so that it is mark
41. E OR SOFTWARE UPGRADES RELATED TO OR ARISING AS A RESULT OF CUSTOMER S FAILURE TO MAINTAIN COMPUTER SYSTEMS ADEQUATE TO OPERATE THE SOFTWARE OR CUSTOMERS USE OR OPERATION OF HARDWARE OR SOFTWARE SYSTEMS THAT ARE INCOMPATIBLE WITH OR DEGRADE THE PERFORMANCE OF THE SOFTWARE 5 6 10 Software Support A C The Support Organization will provide telephone and or modem and or facsimile and or electronic mail support for problems associated with the routine use and operation of the software This service is intended for users who have been trained in the Software and is not to be used as a substitute for basic training The Scala Value Added Reseller VAR shall be the Support Organization for first level Software Support SCALA shall provide second level support and shall also provide first level Software Support in the event the VAR Support Organization fails or refuses to provide first level support If the Software Support staff feels a customer is abusing the Software Support services SCALA will notify the Customer in writing and suggest appropriate training on site assistance or other alternatives to meet the Customer s needs SCALA reserves the right to qualify all customer sites before accepting an Agreement and to refuse to provide Software Maintenance Services or to adjust the fee based on the environment hardware or operating systems and or age of the product s and current status of the product s respectively i The S
42. Jobs job folder is on the Player itself OR ICNMserver Ftproot Playerl FTP the Player checks the jobs folder via FTP FTP dial up the Player checks the jobs folder via FTP dial up The options you see for either FTP choice are the same URL Enter the FTP location that this machine would use to access its job folder For example ftp 192 168 0 10 Playerl or ftp ICNM server com Playerl User Name Enter the username to gain access to the FTP server on the Network Manager machine If you have followed the default setup recommendations starting on page 54 this would be ICPlayer 63 4 Configuration Configuring an InfoChannel Player machine 64 Password Enter the password needed for the username Only asterisks appear This would be the password you gave for the account that you created for the Player as described on page 55 Password Confirm Enter the password again for confirmation The only difference between choosing FTP and FTP dial up is in the default Polling Interval setting see below A dial up FTP con nection is given a much longer interval Using FTP dial up does require important additional configuration tasks in Windows See the section starting on page 71 for details Polling Interval The Player regularly checks its job folder for pending jobs The Polling Interval control lets you specify how long the Player waits between each check Each Protocol setting has its
43. Manager account can not edit account or configuration settings so the Accounts and Configuration icons are not in the control frame Log in under an account with sufficient privileges if possible 155 10 Troubleshooting tips Problem Difficulty with the XML parser installation Reason and If you have trouble installing the XML parser bear in mind that the possible solution XML parser installer requires permissions to the WINNT Installer folder 156 Index A Abort Activity 136 Access Mode 85 155 Account Network Manager user 30 Accounts Creating ICPlayer account on NM machine 54 Creating NetManager FTP account 69 Defining 84 90 Deleting 90 Editing 53 88 Editing on Player 69 Enabling and disabling 89 Accounts page 88 Activity Logging Detail 60 Activity page 135 Checking to diagnose problems 150 Message colors 136 Always Play Back Full Screen 65 Authoring using dedicated machine 40 Auto Refresh 136 B Bandwidth conserving using linked content 140 C Clear All link 37 Clear Log 136 Color depth custom playback setting 66 Command lines running on Player 131 147 Commands job 124 132 Maintenance 126 Send Content 124 Communication links in IC Network 42 Communication protocols used by ICNM 19 Communication scheme InfoChannel Network 16 Communication sequence of events 47 Configuration 50 81 FTP dial up to NM 75 79 Task order 39 Configuration page 59 Connection Creating for FTP dial in to Pla
44. NGES to store the new Player s in the database 7 Defining and working with Players Creating a Player FTP dial up approaches Using FTP dial up RASdial has certain configuration prerequisites e create the InfoChannel Network Manager connection Step 1 on page 71 e create the NetManager account on the Player Step 3 on page 69 e create the Incoming Connections connection on the Player Step 2 page 73 Use NetManager in the User Name field and that account s pass word in the Password field steps 5b and 5c when defining a Player If the Player s job folder is located on the Player itself and Network Manager will use FTP dial up to access it there is a special format to use for the FTP URL Network Manager uses variations in this format to allow for alternative approaches to FTP dial up See below for details The simplest approach uses the following format ftp phonenumber lt path gt In the place of the IP address or server name in a normal URL you substitute the Player s dial up phone number in parentheses Follow this with a forward slash and the path from the FTP root of the Player to the job folder A typical dial up FTP URL entry of this type would be ftp 6105556666 Jobs When Network Manager begins to transmit a job and sees a phone number in parentheses in the FTP URL instead of an IP address or domain this is a signal that FTP dial up is to be used Net
45. RESULTS FROM OR IS RELATED TO THE IMPROPER INSTALLATION OR OPERATION OF THE SCALA SOFTWARE BY OR ON BEHALF OF LICENSEE THE FAILURE OF LICENSEE S HARDWARE OR SOFTWARE SYSTEMS OTHER THAN THE SCALA SOFTWARE OR INCOMPATIBILITY OF SUCH SYSTEMS WITH THE SCALA SOFTWARE THE ALTERATION MODIFICATION OR UNAUTHORIZED INTEGRATION OF THE SCALA SOFTWARE BY OR ON BEHALF OF LICENSEE OR FROM ACCIDENT ABUSE OR MISAPPLICATION ANY REPLACEMENT SOFTWARE OR HARDWARE WILL BE WARRANTED FOR THE REMAINDER OF THE ORIGINAL WARRANTY AGREEMENT PERIOD OR FOR THIRTY 30 DAYS WHICHEVER IS LONGER OUTSIDE OF THE UNITED STATES AND CANADA NEITHER OF THESE REMEDIES NOR ANY PRODUCT SUPPORT SERVICES OFFERED BY SCALA ARE AVAILABLE WITHOUT PROOF OF PURCHASE FROM AN AUTHORIZED RESELLER 7 LIMITATION OF LIABILITY a THE SCALA NETWORK AND ANY INFORMATION PROVIDED THEREIN WHETHER BY SCALA OR BY ANY THIRD PARTY IS PROVIDED ON AN AS IS WHERE IS AS AVAILABLE BASIS SCALA DISCLAIMS ALL OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF TITLE MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE LICENSEE FOR ITSELF ITS SUCCESSORS AND ASSIGNS HEREBY DISCHARGES AND RELEASES SCALA ITS DIRECTORS OFFICERS AND EMPLOYEES FROM ANY LIABILITY FOR ANY INFORMATION PROVIDED IN CONNECTION WITH THE SCALA NETWORK ANY RELIANCE BY LICENSEE ON SUCH INFORMATION AND ANY INFORMATION OR MATERIALS POSTED BY THIRD PARTIES TO THE SCALA NETWORK INCLUDING
46. Support Organization during the Software registration process All services to be provided under this Agreement shall be provided Monday through Friday excluding public holidays between the hours of In the U S 9 00 a m to 8 00 p m EST In Europe 9 00 to 17 00 CET Service coverage required outside of these hours may be arranged by agreement with the Support Organization Services Not Covered The following services are not covered by this Agreement A Maintenance of facilities external to the Software hardware support questions regarding hardware installation support or maintenance telecommunications systems Repair or damage resulting from malfunction of electrical power or heating ventilation and air conditioning water damage fire damage theft integration of the Software with non compatible systems or software misuse or improper use of the Software including without limitation any use not specifically authorized in the Software license agreement documentation or manuals vandalism civil commotion or war or any combination thereof Support or Maintenance Services for altered or modified Software other than that altered or modified by SCALA and or authorized agents of SCALA or support versions of Software that have been superseded by a new release provided that SCALA will continue to support superseded versions for a reasonable period not to exceed forty five 45 days sufficient for Customer to implement the newest
47. User s Guide AN AA InfoChannel F NETWORK MANAGER 3 ENTERPRISE EDITION st multimedi www scala com Copyright 1993 2002 Scala Inc All rights reserved No part of this publication nor any parts of this package may be copied or distributed transmitted transcribed recorded photocopied stored in a retrieval system or translated into any human or computer language in any form or by any means electronic mechanical magnetic manual or otherwise or disclosed to third parties without the prior written permission of Scala Incorporated TRADEMARKS Scala the exclamation point logo and InfoChannel are registered trademarks of Scala Inc All other trademarks or registered trademarks are the sole property of their respective companies The following are trademarks or registered trademarks of the companies listed in the United States and or other countries Microsoft MS DOS Windows Windows NT DirectX DirectDraw DirectSound ActiveX ActiveMovie Outlook Verdana JScript Microsoft Corporation Pentium Intel Indeo Intel Corporation Adobe the Adobe logo Adobe Type Manager Acrobat ATM PostScript Adobe Systems Incorporated UNIX The Open Group Some parts are derived from the RSA Data Security Inc MD5 Message Digest Algorithm WARRANTIES AND DISCLAIMERS The following paragraph does not apply to the United Kingdom or any country where such provisions are inconsistent with local Law SCALA INCORPORATE
48. WITHOUT LIMITATION ANY CLAIMS OF DEFAMATION INVASION OF PRIVACY OR MISAPPROPRIATION OR VIOLATION OF ANY LICENSEE INTELLECTUAL PROPERTY RIGHTS 10 b SCALAS MAXIMUM LIABILITY TO LICENSEE HEREUNDER SHALL BE LIMITED TO THE AMOUNTS ACTUALLY PAID BY LICENSEE FOR THE SCALA SOFTWARE TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN NO EVENT SHALL SCALA OR ITS SUPPLIERS OR LICENSORS BE LIABLE FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION OR ANY OTHER PECUNIARY LOSS ARISING OUT OF THE USE OF OR INABILITY TO USE THE SCALA SOFTWARE EVEN IF SCALA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES BECAUSE SOME STATES JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES THE ABOVE LIMITATION MAY NOT APPLY TO YOU U S Government Restricted Rights THE SOFTWARE HARDWARE AND DOCUMENTATION PROVIDED WITH THIS PRODUCT BEAR RESTRICTED RIGHTS USE DUPLICATION OR DISCLOSURE BY THE GOVERNMENT IS SUBJECT TO RESTRICTIONS AS SET FORTH IN SUBPARAGRAPH c 1 ii OF THE RIGHTS IN TECHNICAL DATA AND COMPUTER SOFTWARE CLAUSE AT DFARS 252 227 7013 OR SUBPARAGRAPHS c 1 AND 2 OF THE COMMERCIAL COMPUTER SOFTWARE RESTRICTED RIGHTS AT 48 CFR 52 277 19 AS APPLICABLE MANUFACTURER IS SCALA INC 1 EAST UWCHLAN AVENUE EXTON PENNSYLVANIA 19341 USA INDEMNIFICATION a Scala
49. When Schedule New Time Based Trigger Hour Minute Month Da Year 3am 30 Past Every Saturday gt Every Every Saturday at 3 30am New File Change Trigger Remove Polling Interval Minutes fi Minimum Transmission Interval Minutes fi lt Add OK Cancel a fox Local intranet If desired change the default Polling Frequency Minutes set ting This option determines how often the file is checked If desired change the default Maximum Transmission Fre guency Minutes setting This option determines how often a file having been polled and found to have changed may be transmitted It lets you limit the maximum frequency that this job will be triggered even if the file changes more often Once done click the lt Add button A description of the file trig ger setting appears as a line in the Schedule list Create and add other file based triggers if desired 123 8 Setting up jobs Job commands Job commands 124 8 Click the OK button at the bottom of the form 9 Choose SUBMIT CHANGES to store your changes in the data base The jobs you have created on the New Job form are listed on the Jobs page under the names you gave with summary information in the What Where and When columns Sending Content The Send Content command transfers content script files and or media files to one or more Players
50. a tor privileges This is necessary to prevent ignorant or malicious users from gaining access to your FTP or Web server 1 From the Start menu choose Programs gt Administrative Tools gt Computer Management 2 On the left hand side of the Computer Management dialog expand the Local users and Groups tree 3 Select the Users folder 4 Select the Guest account in the right hand pane 5 Choose Properties from the Action menu 53 4 Configuration Configuring InfoChannel Network Manager 6 You need to disable the Guest account In the Guest Properties dialog turn on the Account is disabled option woe lei ol Computer Management Local LZ Administrator Built in account For admini ees System Tools Field Field Service Account Remote Administration ac fal Event viewer man TTT ag System Information Bg Performance Logs and lerke Shared Folder PES ality litt i El Built in account for guest access to the computer dc cafe Services and Appl T User must change password at next lagor P Account is locked out 7 Click OK If all Players will access the Network Manager server via UNC connections it is assumed that accounts and appropriate per missions have been set to allow Network Manager and Players to access each other In this case you are done with this Step and can proceed to Step 4 8 Ifyou plan for the Players to access the Network Manager server via FTP you should
51. account infor mation The Email column gives the email address as a mailto link You might use it to send email to inform the account user that the account has been enabled or disabled Enter as many new accounts as you need When youve finished click SUBMIT CHANGES to store the new accounts in the database Editing an account 88 The names in the Name column of the User Accounts page are links that open the Edit Account form This form is identical to the New Account form described in the preceding section To edit an account 1 Click its Full Name link on the User Accounts page Full Name User Name Email Access E X Helen Koester hkoester hk393 uciti net Manager a X Leonard Carsten Icarsten lenc scala com Manager E 9 Pat Peltier ppeltier pat1239 uciti net Observer E Af Sarita pesai sdesai saritad scala com Administrator 2 Make any changes necessary to the Account settings on the Edit Account form 3 Click OK 4 Click SUBMIT CHANGES Your changes are reflected in the listing 5 Defining accounts Enabling and disabling accounts Enabling and disabling accounts Occasionally you may need to temporarily prevent accounts from being accessible For example you might have a Customer account with Observer access that allows a customer to keep track of how script updates are scheduled and executed For security purposes you would not want that account to be accessible at all times Doing so is
52. achine must be made Read Write Moditfy The Network Manager cannot reach the Player s job folder gt gt Sd eSa The Network Manager cannot reach the Player s job folder via UNC because the permissions set on the folder for the Network Manager user are not sufficient The Network Manager user account on the machine hosting the folder location must have Change permission The Network Manager cannot reach the Player s job folder via UNC because the folder is not shared The folder must be made shared The Network Manager cannot reach the Player s job folder via FTP because the username and or password configured on job folder location do not match what the FTP account on the Network Manager machine specifies The Computer Management tool must be run on the machine hosting the folder location and the FTP login information corrected The Network Manager cannot reach the Player s job folder via FTP because the permissions set for the FTP account are not Read Write Modify The Network Manager s FTP account permissions on the machine hosting the folder loca tion must be made Read Write Modify 10 Troubleshooting tips Problem continued Player is not responding Reasons and 3 possible solutions continued The Player is disabled Enable the Player on the Network Man ager Players page The Player is not actually targeted Check the job definitions on the Network Manager Jobs pag
53. ager workspace folder Receive Content lt playername gt Retrieve File The Retrieve File command is similar to Retrieve Content but it can get any file from a Player to return it to the Network Manager server not just a content file This command can be useful in verifying proper Player configuration checking device driver versions for example a In the Full Path to File on Player field type the path to the file that you wish to be returned to the Network Manager server You must know the file s location and name Click the lt Add button to add this task to the job A sum mary of the task information appears as a line in the Tasks list Resume the procedure with step 5 in the Creating a job sec tion on page 120 Most retrieved files are placed in the following location within the Network Manager workspace folder Receive Fi les lt playername gt If the retrieved file is a log file however it is placed in this location within the Network Manager workspace folder instead Receive Logs lt playername gt 8 Setting up jobs Job commands Install System File The nstall System File command lets you send a file to the Player and then reboot the Player in single operation The intended use is for updating files such as device drivers or other system files that might be in continual use on the Player Files that are in use locked can not be updated seamlessly a reboot is r
54. ample C Otherfiles Batchfi les Maintenance Tasks Command nstall File v Source Central gt File Getupdate bat gt Rescan Full Path to Destination File on Player CAOtherfiles Batchfiles Click the lt Add button to add this task to the job A sum mary of the task information appears as a line in the Tasks list Resume the procedure with step 5 in the Creating a job sec tion on page 120 Retrieve Content The Retrieve Content command gets a particular content file from a Player and returns it to the Network Manager server This can be use ful as a way of restoring a script or other content file that was acciden tally deleted or corrupted at the authoring end or to check what is actually being shown on a Player when questionable content playback has been reported from the field 127 8 Setting up jobs Job commands 128 In the Content Name field type the name of the content file that you wish to be returned to the Network Manager server You must know the name of the file The command looks in the Content folder on the Player so only the name is required not a full path Click the lt Add button to add this task to the job A sum mary of the task information appears as a line in the Tasks list Resume the procedure with step 5 in the Creating a job sec tion on page 120 Retrieved content files are placed in the following location within the Network Man
55. apter 4 regarding FTP setup on the Network Manager machine for details on enabling the FTP server component of IIS on a Windows 2000 file server e For UNC access making sure the defined folder is shared and that accounts and permissions are set appropriately to allow Net work Manager to access the folder 6 Defining Publish Locations Adding a Publish Location One or more Publish Locations might be located on the same physical machine as Network Manager itself However Publish Locations can be located on any machines that are accessible to Network Manager The folder you define as the actual Publish destination can be any where even the root of its own partition Wherever it is there needs to be plenty of empty space on the drive to hold all the published content that it will receive from CDesigner stations Adding a Publish Location To add a Publish Location 1 In Network Manager click the Publish Locations icon on the con trol frame You see the Publish Locations page Normally all Pub lish Locations that have been created for this system are listed here Initially it is blank 2 Click the New Publish Location button Enter the indicated infor mation in the resulting form Z InfoChannel Network Manager Enterprise Edition New Publish Location Microsoft Internet Explorer E E i x Ele Edit View Favorites Tools Help Ea HBack gt A Qsearch Favorites CBuistory Gh Address E ht
56. ation 156 162 U UNC simpler setup 42 Updating Player content 138 Updating software on Player 154 URL Format for FTP dial up definition 105 USB port inserting Scala Key 30 User Accounts page 88 V Versionation of filenames 114 Versionation linked content files 140 141 View Only vs View Modify modes 85 155 Virus scanning Player hazards 80 W WHQL certified device drivers using 26 Windows Installation 22 Installation on Player 27 Service dialogs disrupting playback 81 Windows 2000 Server Using to avoid FTP connection limit 43 Windows 2000 required for ICNM installation 22 Workspace Creating folder 57 Defining NM Workspace location 59 Locating Player job folders in 100 Location of retrieved content 128 Location of retrieved files 128 Making folder shared 58 Offsite 43 Recommended default location 43 Workspace folder 45 46 Workspace folder diagram 45 X XML files 16 47 XML parser installation 25 156
57. ay to make it easier to manage your Players particularly in large installations Grouping your Players makes it easier to refer to many Players at once in a single job command In installations that comprise hundreds even thousands of Players this allows a dramatic saving in effort for InfoChannel Network administrators when specifying jobs Addition 109 7 Defining and working with Players Using Groups 110 ally Groups give you a way to organize Players according to the factors that are meaningful to you Players can be associated with Groups in any manner you choose You might associate Players with Groups based on geographic proximity of the Players by their usual connection to particular Publish Sources by client by corporate division and or other criteria Players can belong to no Group or to more than one Group Groups themselves can be grouped To create a Group l 2 If you are not already on the Players page click the Players icon Click the New Group button at the top of the page Enter the indicated information in the New Group form Z InfoChannel Network Manager Enterprise Edition New Group Microsoft Internet Explorer File Edit View Favorites Tools Help Back fat A Search g Favorites EBhistory Ey amp Address 2 http localhost b Go Links New Group Name Description Players Associated with this Group Players in this Group Player
58. ayback 5 In the Redialing Options section recommended settings are 10 redial attempts 1 minute between redial attempts 1 minute idle time before hangup and turn on Redial if line is dropped Re x Fie Edt View Fe Connection to FTPsery Properties q 2 x Back gt General Options Security Networking Sharing Address EI Network an Dialing options Tl Display progress while connecting T Prompt for name and password certificate etc T Include Windows logon domain a Make New Connection SA Connection to FTPserv 5 Robotics 56K Voice T Prompt for phone number Redialing options Redial attempts 10 I Time between redial attempts fi minute x Idle time before hanging up fi minute 7 IV Redial if line is dropped Multiple devices Dial all devices v Configure 1 object s selected Cancel The settings on other Properties panels can generally be left at their defaults although this can vary depending on the ISP 6 Click OK to exit the connection Properties sheet 77 4 Configuration Dial up FTP access configuration 78 ie You should immediately test the new connection If there is some thing wrong with the setup that prevents successful login it will be more difficult to notice later since you have disabled all dialogs and other visual evidence of connection progress To test double click on the connection name and look for Con nected to appear in
59. bird f publish Main publish site a G ag ftp 127 0 0 1 Contractor publish site 2 Make any changes necessary to the Publish Location settings on the Edit Publish Location form 3 Click OK 4 Click SUBMIT CHANGES Your changes are reflected in the listing Enabling and disabling Publish Locations 96 Occasionally you may need to temporarily prevent Publish Locations from being accessible to jobs For example you might use one Publish Location for new experimental scripts and enable it only for testing purposes Doing so is possible without having to delete and then re create the Publish Locations when you later need them by disabling them When you disable a Publish Location its definition remains unchanged It can still be selected in the creation and editing of jobs However when a job that uses a disabled Publish Location runs con tent from that location is not actually sent To disable an enabled Publish Location 1 Select it by clicking the checkbox next to its lightbulb icon 2 Click the Disable button You see its lightbulb darken 3 Click SUBMIT CHANGES 6 Defining Publish Locations Enabling and disabling Publish Locations Content on the Publish Location will no longer be available to run ning jobs The name of a disabled Publish Location shows up in red on the Create Job Edit Job forms Source pop up To enable a disabled Publish Location 1 Select it by clicking the checkbox next to its darkened
60. bitive Since the polling is internal to the Player when job folders are located there that source of communication traffic is eliminated The Players response to new jobs can also be faster as the job file polling interval can be short by default 30 seconds without any bandwidth penalty Communication sequence of events The following sequence of events for a Send Content job illustrates the typical communication flow among the various stations of an Info Channel Network 1 Author publishes to InfoChannel Network 2 Published script deposited in Publish Location 3 Network Manager monitoring Publish Location copies pub lished script to its workspace folder 4 Network Manager Send Content job is run creating XML job file specifying the published script 5 Job file is placed in job folder of Player named in job 6 Player polling its job folder sees job file and downloads it 7 Player reads job file determining required content and content location 8 Player contacts Network Manager downloads content 9 New content is seamlessly swapped in 10 Player generates log entry for job uploads it to Network Manager 11 Network Manager appends job log entry to its log file displays it on its Activity page 47 3 Overview of InfoChannel Network Manager Closing InfoChannel Network Manager For jobs other than Send Content the fundamental communication operations in steps 4 11 are the same Steps 8 and 9 would be omit
61. blish Location 41 Not functioning 151 Offsite workspace hosting 43 Overview 30 Problems reaching job folder 152 Securing machine 32 Shutting down 48 Starting 30 Tray icon for Engine 30 User interface 33 39 Workspace location defining 59 Network options Player Config utility 62 New items creating 38 New Job form 119 New Player form 102 Next Page 39 NTES 5 partition for OS installation 22 P Paging controls 39 Parallel port inserting Scala Key 30 160 Permissions Cgi bin directory 151 Setting on NM FTP account 55 Setting on Player FTP account 70 Phone number in Player FTP URL 105 Playback Mode setting for Player 65 Playback options Player Config utility 65 Player Associating definition and machine 112 Configuration 61 81 Configuring access to job folder 62 Configuring FTP dial up to NM 75 Content storage location 113 Creating dial up connections 71 Creating job folder 100 Defining 101 Deleting files 130 Disabled 153 Enabling FTP server 67 Hardware failure 153 Installing files remotely 129 Job folders 45 Job folders located on Player machine 46 69 Not responding 151 152 Poor performance 154 Rebooting 131 Setting FIP Home Directory 68 Setting FTP permissions 70 Software failure 153 Software installation 27 Starting Configuration utility 28 Updating software 154 Windows dialogs disrupting playback 81 Player Configuration utility 61 67 Player Engine starting 28 Players 100 115 D
62. cal Support Options Scala is committed to providing our clients with excellence in support services We understand that every customer s support requirements are different and have tailored our support options to accommodate a variety of requirements The following options pertain to all InfoChannel 3 products including InfoChannel Designer 3 Network Manager 3 InfoChannel Player 3 InfoChannel Reporter 3 and all add on EXes Scala Service Plan maintenance agreement First Year SUPPORT OPTION DESCRIPTION PRICE Scala Service Plan e Covered for 1 Year from date of purchase maintenance Unlimited access to Technical Support agreement Major and minor software upgrades Priority response to phone and email Electronic access to www scala com and Web Discussion message boards Scala Service Plan maintenance agreement Renewal SUPPORT OPTION DESCRIPTION PRICE Standard e Electronic access to www scala com and Web Discussion message boards Per Incident e Unlimited access to Technical Support Scala Service Plan e Covered for 1 Year Call for pricing maintenance Unlimited access to Technical Support agreement Major and minor software upgrades Priority response to phone and email Prorate multiple InfoChannel products to one blanket Maintenance Agreement Incident is defined as anything pertaining to a particular problem question or request Any subsequent emails phone calls onsite actions pertaining to that inci
63. can skip to step 8 leaving the Schedule list empty For details on manual trig gering see Running a job manually on page 133 However it can be invaluable to have Network Manager automat ically issue a job trigger event Scheduling jobs this way increases the consistency and reliability of operations especially in large installations Plus it provides the flexibility of performing updates 121 8 Setting up jobs Creating a job 122 at any time of day or night without a human needing to be present and awake to trigger them You can create complex schedules by adding multiple triggers for each job and can combine the time based and file based types of trigger Any job scheduled or not can still be manually triggered at any time To create a time based trigger In the New Trigger section you use the pop ups for Hour Month Day and Year essentially as filters Choosing anything from these controls limits the job trigger to occur only within the time span that they collectively specify Choosing Every for any of these removes their limiting function The Minute pop up does not have an Every choice It specifies the number of minutes past the specified hour s that the job runs It is not possible to specify in a single trigger an interval shorter than one hour Multiple triggers with different Minutes values set are required to do that For example you could choose to trigger a job on the fifteenth of
64. cheme in InfoChannel Networks supports large numbers of Players well In addition the way the Network Manager approach separates communication storage and authoring allows far greater flexibility in allocating resources for the different types of tasks and personnel involved Understanding the indirect approach The efficiency of communication with Network Manager comes pri marily from the indirect way content gets from the Network Manager server to the Players Although the conceptual model is that scripts and their component files are sent to the Players the actual opera tion is more complex Network Manager does not typically send anything to Players the Players do all the work Network Manager generates XML files that instruct the Players on what content they need The Players regularly 1 Introduction to InfoChannel Network Manager Communication scheme and network architecture contact Network Manager to check for the appearance of these files then respond to them by independently contacting the Network Man ager server and pulling the content files they need from it This scheme is more efficient than simply sending the content directly to the Players because the sequential one Player at a time work that Network Manager has to do involves only depositing the small XML files in the appropriate locations to be picked up by the Players The Players respond to their XML job files independently and the Net work Manager
65. ct to a private network through the Internet Create a Virtual Private Network VPN connection or tunnel through the Internet C Accept incoming connections Let other computers connect to mine by phone line the Internet or direct cable C Connect directly to another computer Connect using my serial parallel or infrared port fi objects selectec lt Back Cancel 5 Select the modem that Network Manager will use to call the Player and click Next 6 Enter a phone number to dial The number is only a placeholder so it can be anything such as 555 5555 You do not need to enter a real Player phone number in this con nection because the real phone number is specified in the Player definition see page 101 This phone number is passed to the connection and automatically substituted for the placeholder number when the call is made Click Next 7 Under Connection Availability select For all users and click Next 8 Finally you must give the connection a name In order for the phone number substitution to work you must name the connec tion InfoChannel Network Manager without quotes 9 Click Finish 72 4 Configuration Dial up FIP access configuration When you click Finish you see a connection dialog that allows you to test the connection you have just created You will not be able to suc cessfully complete the connection test until you have completed all the necessary FTP account and connection
66. cted Rights as defined in DFARS 252 227 7013 Rights in Technical Data and Computer Software and FAR 52 227 14 Rights in Data General including Alternate III as applicable Scala must be notified in advance of any license grants to United States federal governmental entities Licensee acknowledges that none of the Software is licensed for use in any nuclear aviation mass transit or medical application or in any other inherently dangerous applications Assignment Licensee may not assign this Agreement without the prior written consent of Scala For all purposes under this Agreement any merger consolidation spin off acquisition of or change in control involving Licensee will be deemed an assignment Any attempted assignment by Licensee will be invalid Partial Invalidity If any provision of this Agreement is held invalid or unenforceable by competent authority that provision will be construed so as to be limited or reduced to be enforceable to the maximum extent compatible with the law as it shall then appear The total invalidity or unenforceability of any particular provision of this Agreement will not affect its other provisions and this Agreement will be construed in all respects as if the invalid or unenforceable provision were omitted Waiver No failure on the part of Scala to exercise and no delay in exercising any of Scalas rights hereunder will operate as a waiver thereof nor will any single or partial exercise by a party of any rig
67. d choose Properties Click the Security tab Click the Add button 55 4 Configuration Configuring InfoChannel Network Manager e Inthe Select Users or Groups dialog use the Look In drop down menu to select the name of the local machine f Find the ICPlayer account in the list of users g Select the ICPlayer account Click Add then click OK TFT General Sharing Security m Select Users or Groups 2 x Look in NETWORK_MANAGER PACA EN IS NETWORK_MANAGER NETWORK_MANAGER NETWORK_MANAGER A Administrators NETWORK_MANAGER Esi Backup Operators NETWORK_MANAGER Add Check Names NETWORK MANAGER SICPlayer Pen F h F L F y lt S 10 Select the ICPlayer account in the Ftproot Properties dialog 11 Make sure that the following permissions are turned on in the Allow column Modify Read and Execute List folder contents Read Write It is not necessary to turn on the Deny option for the Full Control item 56 4 Configuration Configuring InfoChannel Network Manager Additional steps for dial up FTP If you will be using dial up FTP there are certain steps to follow that are specific to dial up use See Dial up FTP access configuration on page 71 Step 4 Delete unnecessary files Some of the files left by the default IIS installation are unnecessary and could pose a security risk They should be deleted l Navigate via My Computer or Window
68. d con tent files or execute some external process that accomplishes the same purpose a batch file or custom program Linked content referenced by a script may be on the Player but not have the correct name The base name of the linked content files on the Player must match the file names referenced in the script The file names of linked content on the Player must also contain a versionation string in the correct format with an accurate timestamp Linked content referenced by a script may not be on the Player in the correct location All linked content files must be in the Content folder and not in subfolders within Content Linked content files placed on a Player may not match in appearance or duration the placeholder files used to represent them during authoring Care must be taken to ensure that updates of linked content are consistent with their placeholders or that authoring techniques are adjusted to account for possi ble variations Poor Player performance l The Player hard disk may be full Run a Delete Unused Content job Shoddy device drivers or other third party software may be fill ing up free memory Update the software with an Install System File job If the problem software cannot be replaced scheduling more frequent Reboot jobs may help The file system may be fragmented Defragment the Player hard drive Consider moving the FTP root location to a location other than the one on which Windows is ins
69. dent will be covered under the agreement Please have credit card information available at time of call Please contact your VAR for renewal information Scala Support USA Hours 9 00 am to 8 00 pm Eastern Standard Time Phone 888 444 5867 Scala Support Europe Hours 9 00 to 17 00 Central European Time Phone 31 45 523 7301 Scala Support UK Hours 9 00 to 17 00 Greenwich Mean Time Phone 44 0 2476 353 008 Scala Training Hours 9 00 am to 5 00 pm Eastern Standard Time Phone 1 888 SCALA 96 722 5296 Scala VAR Support Hours 9 00 am to 8 00 pm Eastern Standard Time Phone 888 SCALA 25 722 5225 Software Maintenance Agreement THIS SOFTWARE MAINTENANCE AGREEMENT is made between Scala Inc of 1 East Uwchlan Ave Suite 300 Exton PA 19341 SCALA and the Customer SCALA and Customer agree as follows 1 Definitions Commencement Date means the date referred to in Clause 3 Customer means the end user of the SCALA Software Initial Period means the twelve 12 calendar months next ensuing after the Commencement Date Related Persons means and includes any related body corporate of SCALA as defined in section 50 of the Corporations Law or any director secretary officer or employee agent or contractor of any of SCALA or its related bodies corporate Software means the SCALA software licensed to Customer pursuant to a license agreement Software Updates means bug fixes documentatio
70. ders Every Player needs to have its own unique job folder You must create these folders yourself in Windows The folders can be located anywhere that is accessible both to Network Manager and to the Players on the Network Manager machine on a separate file server or on the Players themselves For simplicity and ease of administration it makes sense to create all your Player job folders in the folder that is the FTP root for the machine where you are placing the job folder According to the default installation recommendations that is the Inetpub Ftproot folder as described here 1 In Windows Explorer select the drive on which the Inetpub Ftproot folder is located 7 Defining and working with Players Creating a Player Usually this is the drive where Windows is installed but if you have modified the FTP Home Directory location see Step 1 Establishing the FTP Home Directory on page 50 in chapter 4 it could be a different drive Open the Inetpub Ftproot folder From the Explorer File menu choose New gt Folder For a job folder on the Network Manager server use a name that clearly and uniquely identifies the particular Player such as Lob byPlayer If you are creating the job folder on the Player machine itself a name like Jobs is sufficient because there is only one job folder in that location Repeat steps 3 and 4 for each Player machine in your InfoChannel Network giving each a name St
71. e Player s unique connection name in the parentheses instead of its phone number ftp LobbyP layer Jobs To have a unique username and password for the Player enter them in the Player definition form and edit the NetManager account on that Player giving it the name and password that you entered in the form Do this for each Player for which you want an individual connection 7 Defining and working with Players Editing a Player It is possible to have individual connections for some Players and to let other Players use the generic connection Any Players that have their phone number rather than a connection name between the parenthe ses in the FTP URL fall through and get the InfoChannel Network Manager connection Using a dial up router If Network Manager needs to go through a dial up router to get to one of several Players at a site that is easily accommodated Create a con nection to the dial up router as you would for an individual Player see preceding section Put the connection name between the parentheses in the URL field Then immediately following the close parenthesis put the IP address or machine name of the target Player For example ftp MetroRASserver 12 38 104 57 Jobs ftp MetroRASserver Lobby1 Jobs Using custom FTP port numbers If you need to use an FTP port number other than the default 21 you can do so for any of the dial up FTP approaches Precede the for ward s
72. e Content folder are one folder and one file named for the script However the filenames of both are versionated containing the word Received and a UTC timestamp string in the following format Received yyyy mm ddThh mm ss lt hhGM Toffset gt lt mmGM Toffset gt In the illustration above the versionated rendering of the name Automall scb is Automall Received 2002 01 27123 28 41 05 00 scb The versionation string is generated and applied when the Player receives a content file and is the means by which the Player distin guishes efficiently between updated versions of the same content dur ing the update process Notice that the Automall lt timestamp gt scb file is 0 bytes in length This is normal This file is not the actual script file but serves as a placeholder The Automall_scbfiles lt timestamp gt folder contains the actual script and all content files for it 7 Defining and working with Players How content is stored on a Player Within the _scbfiles folder for a script are a folder named Script a file named Contents xml and the actual script file the name of which is prefixed by a long alphanumeric string This string is MD5 encoding which is a way of uniquely tagging content items to ensure that newer content can be smoothly and reliably swapped for older content of the same base name The Script folder in turn contains a series of MD5 named folders one for
73. e InfoChannel Player Configuration util ity on that Player to point the Player at its job folder 112 7 Defining and working with Players How content is stored on a Player See page 61 for details on this configuration task It is vital that whoever performs the configuration on the Player machines knows the folder name established in Step 1 page 100 that corresponds to the physical Player so that the two can be correctly matched up How content is stored on a Player In normal operation it is not necessary to be concerned about what happens to content once it is sent to a Player The InfoChannel Player software unpacks the transmitted file package and places it where it needs to be on the Players hard drive automatically the process is invisible from the Network Manager end However because administrators must occasionally perform mainte nance and diagnostic tasks on Players in the field and because the fil ing scheme used for script content on Players is somewhat arcane it can be valuable to understand how things are arranged All content files sent to a Player are stored in the Content folder located in lt systemroot gt Documents and Settings All Users Docu ments Scala where lt systemroot gt is the system root drive letter typi cally C 113 7 Defining and working with Players How content is stored on a Player 114 path to Player Content folder versionated file name Main Script
74. e Redistributable Code from the Scala Software 4 LICENSE AND OTHER FEES a Upgrade Pricing Upgrade Edition pricing is only available to licensee s eligible previous versions of specified Scala Software Products as specified in this Section 4 a i IC Player 3 Upgrade pricing is only available to licensees of InfoChannel IC100 Player for Microsoft Windows and InfoChannel IC200 Player for Microsoft Windows products ii IC Network Manager 3 Upgrade pricing is only available to licensees of InfoChannel IC100 Master for Microsoft Windows and InfoChannel C200 Master for Microsoft Windows products iii IC Designer 3 Upgrade pricing is only available to licensees of InfoChannel Designer InfoChannel C100 Master for Microsoft Windows and InfoChannel IC200 Master for Microsoft Windows products iv If Licensee has acquired the Scala Software as an Upgrade Edition Licensee must within sixty 60 days of installation of the Upgrade Edition of the Scala Software return to Scala at the address set forth below the copy protect dongle provided with the Eligible Previous Software along with the product warranty registration card provided with the Scala Software Failure to return the dongle to Scala as provided in this Section 4 a shall void the licenses granted and any warranty provided hereunder In the event that Licensee is found to have installed and or used an Upgrade Edition in violation of the terms of this Section 4 a
75. e in connection with uses that are non commercial or limited to educational purposes for use in universities primary or secondary schools b Copies Licensee may not copy or otherwise reproduce the Scala Software or documentation except for one back up copy of the Software for archival testing or back up purposes provided that Licensee complies with the obligations of confidentiality set forth herein Except as expressly permitted under applicable law Licensee may not decompile reverse engineer or disassemble the Scala Software in an attempt to derive or use the source code therefrom Third Party Software The Scala Software includes third party software Redistributable Code that is licensed to Scala for redistribution with the Scala Software The Redistributable Code is the property of Scala s licensors and protected under United States and international copyright trade secret or other proprietary rights laws as well as international treaties Licensee is hereby granted a limited non exclusive non sublicensable and nontransferable right and license to use and display the Redistributable Code solely in connection with the authorized operation and use of the Scala Software by Licensee and in conformance with the terms and conditions of this Agreement Except as expressly permitted under applicable law Licensee may not reproduce redistribute decompile reverse engineer or disassemble the Redistributable Code and may not disintegrate th
76. e next time any database informa tion has been modified 35 3 Overview of InfoChannel Network Manager The Network Manager interface 36 Working on Network Manager pages The Network Manager Jobs Publish Locations Players and User Accounts pages all list items defined in them in a similar table like for mat Each item job location Player or account appears as a single row on its page with columns that display information about the item The items are listed alphabetically by name and alternate rows are shaded to help separate the rows E InfoChannel Network Manager Enterprise Edition Players Microsoft Internet Explorer iol xj File Edit view Favorites Tools Help pak gt A Qsearch GaFavorites history FA GH Address http localhost bef Go Links Players Access Mode View Modify InfoChannel NETWORK MANAGER 3 SRON A Players New Group 1 4 of 4 Name Connections Group Associations Description Homa M Playeri Lobby exe q inetpub ftproot player1 East The IC Player in the lobby Activity M 9 Player2 Cafe exe 4 inetpub ftproot player2 East Player in the cafeteria Vv 9 Player3 Window e e q inetpub ftproot player3 East Player for the front Jobs window displays E H Player4 eze ftp 10 0 0 127 East Player in the lobby at R MetroLobby Metro metro location Publish Locations Accounts Configuration SelectAll Clear All Log Out Q
77. e order in which you perform installation steps is signifi cant Almost all security patches can be overwritten if you update 2 Installation Installation of InfoChannel Network Manager 3 something in the Windows 2000 installation For example suppose you took the following steps a Installed Windows 2000 and HS without service packs from CD ROM b Applied all security patches for Windows 2000 and IIS c Applied Windows 2000 SP2 If you followed these steps you would remove the security patches applied in step b Keep in mind that security patches tend to be released more often than service packs Therefore it is not safe to assume that a given service pack contains all current patches a patch may have been released after the most recent service pack So be careful when changing the Windows 2000 configuration and diligent when applying security patches and virus scanner updates Installation of InfoChannel Network Manager 3 Make sure that the above steps have been completed before installing Network Manager When they have been completed you can then run the installer for Network Manager The installation process is extremely simple It prompts you for an installation folder which you may change from its default if desired It also asks whether you want to have the Network Manager Engine run automatically when Windows starts which is recommended Installation of InfoChannel Player 3 software An InfoChannel P
78. e stored in the following location lt systemroot gt Documents and Settings All Users Application Data Scala Scala InfoChannel Player Logs The log generation and archiving scheme on the Players is the same as on the Network Manager machine an Ic log file for the current day and the previous week s datestamped log files stored in the Logs logs folder Use a Retrieve File job to return a log file from a specific Player or from several Players at once Use the above path substituting the cor rect drive letter for lt systemroot gt and appending Ic log or logs lt logdate gt log Retrieved log files are placed in the following location within the Net work Manager workspace folder Receive Logs lt playername gt Occasional maintenance tasks Various other tasks that are periodically necessary to keep Players run ning smoothly can be performed remotely using Network Manager jobs Bear in mind that the Jnstall System Files Install Files Delete Files and Run Command job commands should be used with care as they are potentially hazardous If you overwrite delete or run a file on a remote computer you can not directly and immediately observe the results Unexpected results 145 9 Working in InfoChannel Network Manager Performing Player maintenance 146 could include freezing or crashing the machine Beyond that point Network Manager would not be of any use until the Player could be reb
79. e to make sure that all desired Players have been added to the Players in this Job list for each Communications hardware failure A network card modem cable or other related hardware con necting the Player to the Network Manager machine is faulty Hardware problems must be diagnosed and fixed Communications infrastructure failure A phone company trunk line Internet router network server ISP or other intermediary device or service is down Try to diagnose the location of the failure and contact whoever is responsible to find out how long repairs will take Player software failure If the Player has crashed you may be able to revive it by sending a Reboot job If the crash was so severe that the Player Engine is no longer functioning rebooting the Player manually will be necessary A diagnosis of the cause of the crash full hard disk corrupted driver virus infection etc should be made and the situation remedied Player hardware failure The Player machine itself may have had a hardware failure or had its power or communications inadvertently disconnected A visit from a field technician will be necessary 153 10 Troubleshooting tips Problem Reasons and possible solutions Problem Reasons and possible solutions 154 Linked content not appearing as expected on Player l Linked content referenced by a script may not have been sent to the Player Run a Send Content job to send the reference
80. each content file in the script The actual content files are in the folders one file per folder If any linked content is sent to the Player is placed in the Content folder at the same level as the Main Script _scbfiles folder The file names of linked content are also versionated 115 Weeateaee aime BH eel D RL Beas E 1 BfoChannel NETWORK MANAGER lt L ReleS Ese E D Setting up jobs 8 Setting up jobs Creating a job 118 A job in InfoChannel Network Manager 3 is a definable action that the program takes regarding one or more Players A job consists of one or more tasks A task consists of one of the basic commands usually with certain options which specify the actual action to be taken Jobs can be run by running them manually or triggering them automati cally according to a regular schedule The most typical job is one that updates a Player s main script by sending new content to the Player Another example would be a job that sends a Player a new MPEG file of a radar weather map every hour Or you could tell a set of Players to return a particular file to the Network Manager server These are just a few examples of the many things that Network Manager can do 1 Click the Jobs icon on the control frame You see the Jobs page Normally all jobs that have been created for this system are listed here Initially it is blank 8 Setting up jobs Creating a job 2 Click the New Job bu
81. ecent messages at the bottom When Auto Refresh is turned on the refresh occurs every five seconds If you turn this option off to avoid the constant replotting of the page you can update the display manually by clicking the Refresh Now button To make the Activity page easier to read you can clear the display of previous messages so that new activity messages start appearing from the top down Click Clear Log to do this Clear Log only clears the dis play the activity log file is not affected If the messages on the Activity page indicate that a job is stuck for example continually retrying to send a job to a machine that is down you can stop the retries by clicking the Abort Activity button ee l I TH a i InfoChannel NETWORK MANAGER 3 Nae aR gPeRaleS EmeE DoleTsl O N p MN AN Moen i pijl f nman SEER RETE EET 1 Ril s M L a Working in InfoChannel Network Manager 9 Working in InfoChannel Network Manager Chapter 8 of this User s Guide covered creating jobs detailing the setup of jobs using the individual job commands This chapter discusses how you work in InfoChannel Network Man ager from a task oriented perspective It will help you to understand how best to accomplish the various tasks that will take up the bulk of the time you spend in Network Manager In an operating InfoChannel Network the work you do in InfoChan nel Network Manager fal
82. ed with a check Vv dark lightbulb indicates disabled item checkmark indicates selected item Name Connections Group Associations Description C Playert Lobby ete q inetpub ftproot player1 East The IC Player in the E 9 Player2 Cafe exe q inetpub ftproot player2 East Player in the cafete Iv 9 Player3 Window ete 4 inetpub ftproot player3 East Player for the front window displays a gt Player4 er ftp 10 0 0 127 East Player in the lobby MetroLobby Metro metro location To select all the items in the list click the Select All link in the bottom left corner of the page To clear any selected checkboxes on the page click the Clear Ali link Editing items The leftmost column is the Name column and the name for each item is a link blue underlined Clicking the name link opens an edit form for that item that allows you to modify its definition Make any changes necessary on the form then click OK to return to the main page 37 3 Overview of InfoChannel Network Manager The Network Manager interface 38 controls number of items shown per page De Z SERTER Records per Page 10 v 1 10 o f13 Whenever you have made a change on an edit form you see the SUB MIT CHANGES and RELOAD DATABASES choices appear in the control frame The edits you made are visible on the page but are still tentative Click SUBMIT CHANGES to store your edits in the data base Or if you have second thoughts about changes yo
83. edia or electronically if and when they become available for general commercial release during the maintenance period for the modules purchased by and being supported for the Customer A single copy of the Software Updates and pertinent documentation will be sent to the Customer for each affected Software product covered by this Agreement Customer agrees that unless otherwise agreed to in writing by SCALA and Customer the installation and use of any Software Updates shall be governed by the underlying end user license agreement entered into by Customer and SCALA B SCALA ora Support Organization may defer postpone or withhold Software Maintenance pursuant to this Agreement in the event Customer unreasonably delays installation of any new Software release or upgrade delivered to Customer pursuant to the terms hereunder C Customer acknowledges and agrees that Customer is solely responsible for the acquisition and maintenance of the computer hardware firmware telecommunications and information technology systems necessary to use and operate the Software The Software documentation includes information regarding recommended Customer hardware and software configurations for operation of the Software and SCALA and or the Support Organization may provide advice regarding appropriate operating system s configuration for use of the Software NEITHER SCALA NOR ANY SUPPORT ORGANIZATION SHALL BE RESPONSIBLE FOR CORRECTING ERRORS OR MALFUNCTIONS OF THE SOFTWAR
84. eement A During the term of the Agreement no changes and or waivers by either party of its rights shall be made to the term and conditions contained herein other than by variation agreed to by authorized representatives of both parties and set forth in a writing duly executed by the parties The non enforcement or waiver of any provision of this Agreement on any occasion shall not constitute a waiver of such provision on any other occasions unless expressly so agreed in writing It is agreed that no use of trade or other regular practice or method of dealing between the parties hereto shall be used to modify interpret supplement or alter in any manner the terms of the Agreement SCALA has the right to vary the charges made hereunder if the Customer wishes to extend the service hours beyond normal working hours referred to in Clause 5 If both parties agree in writing additional Software to be supported may be included on this Agreement at a later date The initial maintenance fee for the cost of supporting the additional Software will be prorated from the new Commencement Date to the original Initial Period or Renewal Term end date An addendum form attached will be used to convey the additional Software to be included under this Agreement The addendum form will be referred to as the Addendum Page 10 Non Payment The Support Organization reserves the right to decline to provide Software Maintenance if any amounts invoiced by the Suppor
85. efining 100 109 Defining connection to workspace 59 Deleting 109 Driving multiple displays 40 Editing 107 Enabling and disabling 108 Listed in red 120 Log files 145 Maintenance 143 Rebooting 143 Removing from job 121 Targeting for job 120 Updating content 138 Players page 101 107 Polling Frequency file change trigger 123 Polling Interval 64 Default for FTP dialup 64 75 Previous Page 39 Programs running on Player using job 131 Publish Locations 92 95 Adding in Network Manager 93 Defining 92 97 Deleting 97 Disabled 155 Disabling 37 Editing 95 Enabling and disabling 96 Incorrect 155 Listed in red 124 Machine allocation diagram 41 Machine setup 92 Publish Locations page 93 95 Publishing linked content 142 R RASdial 71 105 Reboot command 131 Reboot job scheduled 143 Rebooting Player 129 Scheduling more frequent 154 Received timestamp 114 141 Records per Page control 38 Refresh Now 136 Refresh rate custom playback setting 66 Reload Databases 35 38 Rescan button 124 Resolution setting custom playback mode 66 Index Restart Playback option 125 139 Retries Automatic 19 Ending for stuck job 136 Retrieve Content command 127 Retrieve Content job 147 Retrieve File command 128 Retrieve File job 147 Getting Player log files 145 Run Command command 131 Run Command job 147 Run Now button 133 S Scala Key inserting 30 Scheduling Flexibility using linked content 140 Jobs 122 Script folder on Player 115
86. en langue anglaise d f g h j k Notices Any notice required or permitted to be given by Licensee hereunder shall be in writing and shall be deemed to have been duly given i upon hand delivery ii on the third day following delivery to the U S Postal Service as certified mail return receipt requested and postage prepaid or iii on the first day following delivery to a recognized overnight courier service fee prepaid and return receipt or other confirmation of delivery requested Any such notice shall be delivered or sent to Scala at the address as set forth below or to such other address as Scala may designate from time to time SCALA INC 1 EAST UWCHLAN AVENUE EXTON PENNSYLVANIA 19341 USA Governing Law This Agreement will be governed by and interpreted in accordance with the laws of the Commonwealth of Pennsylvania without regard to its conflicts of law principles In the event that any legal proceedings are commenced with respect to any matter arising under this Agreement the parties specifically consent and agree that the courts of the Commonwealth of Pennsylvania and or the Federal Courts located in the Commonwealth of Pennsylvania will have exclusive jurisdiction over each of the parties and over the subject matter of any such proceedings Restricted Rights Software acquired with United States Government funds or intended for use within or for any United States federal agency are provided with Restri
87. ep 2 Defining a Player in Network Manager On the control frame click the Players icon You see the Players page Normally all Players that have been created for this system are listed here Initially it is blank 101 7 Defining and working with Players Creating a Player 2 Click the New Player button You see the New Player form InfoChannel Network Manager Enterprise Edition New Player Microsoft Internet Explorer File Edit View Favorites Tools Help Bak gt gt A Qsearch Favorites CHHistory Ay amp Address http localhost Go Links New Player Name Description Network Manager s Connection to This Player s Job Folder Protocol d URL User Name Password Confirm Groups of which this Player is a Member Groups Associated with this Player Groups Not Associated with this Player lt Acd __Remove gt z lt The West Coast Metro Testing Group gt Cancel ae eee 3 Enter identifying information about the new Player in the follow ing fields a Name Enter a name for the Player It can be anything as long as it is unique b Description Enter a brief description for the Player optional 4 Using the Protocol pop up choose how Network Manager gets to the Player s job folder either FTP or UNC 5 Make settings specific to the protocol Depending on which pro tocol you choose a different set of
88. equired to stop and expunge the file so that the newer file can be installed in its place and activated Using the command is identical to nstall File a Choose a Publish Location from the Source pop up Network Manager scans the Publish Location file server for files in its content folder just as for Send Content and pro vides a list of what it found in the File pop up Choose one of the listed files or choose lt Enter Filename Manually gt and type a filename in the File Name field that appears Of course if you type in a filename that is not currently listed in the File pop up that file must exist in the content folder on the selected Publish Location at the time the job is run or the job will fail Type the path to the location where the file should be installed on the Player in the Full Path to Destination File on Player field For example C Program Files Windows Media Player Mplayer2 exe When the job runs the system file is transferred to the Player then the Player is rebooted After the reboot the new system file runs from the destination location you specified Click the lt Add button to add this task to the job A sum mary of the task information appears as a line in the Tasks list Resume the procedure with step 5 in the Creating a job sec tion on page 120 129 8 Setting up jobs Job commands 130 Delete Files At times you may need to delete files on a Player The Dele
89. er as the scb files of published scripts From external sources Sending or obtaining linked content from external sources takes more doing than using Network Manager but it can be a very powerful way 9 Working in InfoChannel Network Manager Updating Player content to expand the range of content in your scripts Some typical examples of how this approach could be used e anews headline MPEG file is uploaded hourly from a national news service Web site e Financial data is parsed from a database uploaded as text and streamed into a cued Text Crawl e Local traffic information is downloaded by the Player Doing this requires a third party utility and or custom programming that can access the desired data and perform the communication tasks involved A detailed description of how to accomplish this is beyond the scope of this guide but these tasks are not fundamentally difficult for someone with technical expertise The key to success is that at the Player end the linked file must end up in the right place with the right name How linked content works To manage and work with linked content it is important to under stand what it is and isn t Linked content is not a special type of content Files designated as linked are ordinary script or media files no different from what they were before they were linked with the exception that when they reach the Player their filenames have a UTC timestamp string inserted int
90. er mainte nance Keeping up with maintenance tasks help ensure that the Network continues to function smoothly and reliably Maintenance can be divided into regular and occasional categories Regular maintenance tasks There are three maintenance tasks that need to be done on a regular basis on any InfoChannel Network installation e Rebooting the Players e Deleting unused content e Reviewing log files Rebooting the Players Scala recommends that all Players be rebooted weekly In a world of bulletproof bug free device drivers and system software this would not be necessary but in the real world it is only prudent Planned reboots are far less disruptive than crashes due to memory leaks or cor rupted files Set up a Reboot job with a time based trigger for the least noticeable time for example Every Sunday at 10 minutes past 4 am Deleting unused content As noted in chapter 7 unused content is not automatically deleted from a Player Old content that is no longer used can build up even tually filling the Player s hard drive and preventing it from function ing The solution to this problem is to schedule regular Delete Unused Con tent jobs for all Players This command examines the Content folder on the Player Any scripts or linked content that is not referenced directly or indirectly by the Main Script is deleted by this command 143 9 Working in InfoChannel Network Manager Performing Player maintenance 1
91. er system s on which the Scala Software has been preloaded or return the pre configured system pursuant to the system vendor s return policy In the mutual obligations described in this Agreement and for other good and valuable consideration the receipt and sufficiency of which are hereby acknowledged the parties agree as follows 1 LICENSE Pursuant to the terms herein Scala hereby grants Licensee a nonexclusive nontransferable non sublicensable right and license to use the object code version of Scala s proprietary software any software provided by third parties and incorporated into or delivered with the Scala product s and any graphical textual pictorial audio or visual works or materials incorporated into or delivered with the Scala products collectively referred to as Scala Software along with any written documentation including any Scala user guides tutorials reference manuals or other explanatory materials that accompany or are stored on or in the Software This license will terminate immediately upon any termination of this Agreement TERM This Agreement is effective as of the date at which Licensee opens the Scala Software product packaging and will continue unless terminated as provided in Section 9 SCOPE OF LICENSE AND USE a Internal Use Licensee may use the Scala Software and the documentation only for its own internal use on one single user computer Licensee may not sublicense lease rent sell
92. ervice Pack 2 or better Again you can update IE either by using the Windows Update short cut from the Start menu or by downloading SP2 directly from Microsoft http ww microsott com windows ie downloads recommended iebdbsp2 default asp 1 Apply IE 5 5 Service Pack 2 2 Reboot Windows again 24 2 Installation Installation of Microsoft software Windows Step 5 Apply security patches After you have updated Internet Explorer 5 5 to SP2 or better you need to apply the security patches It is recommended that you obtain them using the Windows Update shortcut as it will let you install most if not all the critical and recommend patches at once If you prefer to obtain the patches separately go to the following sites Windows 2000 patch locations http ww microsott com windows2000 downloads critical default asp http ww microsott com windows2000 downloads security default asp http www mi crosott com windows2000 downloads recommended default asp Internet Explorer patch locations http ww microsott com windows ie downloads critical default asp http www microsott com windows ie downloads recommended default asp Note that not all the downloads available at these locations will apply to the installed version of Windows 2000 or Internet Explorer 1 Install Windows 2000 security patches 2 Install Internet Explorer security patches 3 Reboot Windows again Windows Step 6 Install XML
93. et connection The process of modems dialing and establishing a connection is inherently slow allow a minimum of roughly a minute to complete a job file transmission as opposed to a few seconds for a direct connection This makes the dial up approach less attractive for large networks The process of just delivering job files to all the Players in a 500 Player network via dial up would take many hours Then there is the matter of downloading content at modem speeds Updates that include multi gigabyte media files would probably be impractical in a modem based system Miscellaneous Player issues 80 Virus scanning on Players Although the use of virus scanning software is strongly recommended for security maintenance in an InfoChannel Network installation Scala does not recommend that such software be installed on Players Testing by Scala has shown that even virus scanning products by the most reputable companies are a stability hazard on computers for which 24 hour 7 day a week reliability is crucial The first line of defense in preventing virus infection of Players is sim ply not allowing them to become compromised e Players should remain dedicated systems never used for email Web surfing or other high risk activities e Software other than Windows and InfoChannel Player software should be installed on a Player only if absolutely necessary and should be scanned before installation e The Network Manager workspace folder
94. etwork installation does not consist of precon figured machines with the software already installed or if you should ever need to reinstall software use the instructions in this chapter It covers the installation of both Microsoft Windows operating system components and Scala InfoChannel 3 components Installation of Microsoft software 22 Scala InfoChannel Network Manager 3 Enterprise Edition requires Microsoft Windows 2000 or better You should install Network Man ager on a machine running Windows 2000 Professional or Windows 2000 Server SP2 or higher Preliminary steps Although it is not strictly required all instructions in this manual assume that you will dedicate a machine to Network Manager use We recommend a clean installation of Windows 2000 Professional or Windows 2000 Server on an NTFS 5 partition This enables per missions to be set on files and folders So prepare an appropriate machine and create an NTFS 5 partition on it suitable for installation of the Windows operating system Windows Step 1 Install Windows 2000 1 Install Windows 2000 from the Microsoft Windows 2000 CD in its basic configuration Refer to your Windows documentation for specific instructions 2 After the installation is finished you need to assign an IP address to the machine a Right click on My Network Places and choose Properties b In the list right click on Local Area Connection and choose Properties 2 Installation
95. eued at 02 01 2002 18 59 41 GMT but one or more errors occurred processing the job commands Job command failed to execute Error 0x00401001 USER InfoChannel Network Job Command Task executing job command Retrieve Content Error 0x00401001 TECH The underlying MS Windows API returned the error 00000002 Error O0x00401001 USER The file C Documents and Settings All Users Documents Scala Content Funny scb was not found lnfoChannel NETWORK MANAGER 3 e s 108 Jobs Publish Locations Players Accounts Configuration SE one en This is the same information that is recorded in the log files and can be useful in tracking down problems with your installation as well as helping Scala identify and eliminate any problems in the software Job activity can be displayed with varying degrees of detail The detail setting is made on the Configuration page Lower levels of detail omit messages about less significant steps in the job process 135 8 Setting up jobs Monitoring job activity 136 All entries are timestamped and the Activity page uses different colors to help you distinguish different types of entries e Black Network Manager actions e Green Job success responses from Players e Amber Unsuccessful job responses from Players e Red Errors in communication or other Network Manager server errors On this page you can automatically refresh the page displaying the most r
96. folder and the Transmission Workspace folder Q Edit Configuration Network Manager Workspace Location d Inetpub FtprootWorkspace Transmission Workspace Location UNC Path icnmserver c lnetpub Ftproot yorkspace The Network Manager Workspace folder is a place locally accessible to the Network Manager server where Network Manager stores and manipulates all the files it deals with The Transmission Workspace folder is the place from which Players retrieve content and other files It is also where Players send log files and any other files to be returned to Network Manager The recommended setup is for these two settings to refer to the same location a folder local to the Network Manager machine However it 43 3 Overview of InfoChannel Network Manager Configuration needs 44 is not required that the two settings be the same They can refer to dif ferent folders even on different machines and there are in fact certain situations in which this can be advantageous In particular depending on relative costs for telecommunication ser vice Internet storage and FTP hosting in your region it might be beneficial for the Transmission folder to be externally located on a remote FTP host In such a case Transmission Workspace Location is set to refer to a folder on the remote FTP host Standard configuration at Pier Remote Transmission Workspace Remote FIP host Remote Transmission Network Mana
97. ger a Workspace folder and Transmission folder Network Manager Workspace folder Although the offsite transmission folder arrangement can be worth while from a cost perspective its downside is that it increases commu nication bandwidth requirements significantly To use an offsite Transmission folder everything that is in the local workspace folder on the Network Manager machine which includes all scripts and content going to or coming from all Players must be transferred between the Network Manager workspace folder and the remote FTP site an extra communication step that is unnecessary when the local workspace and Transmission folders are the same location Moreover the extra step introduces additional points of vulnerability to network security For these reasons using an offsite transmission folder remote FTP hosting is discouraged unless there is an overriding advantage to doing SO 3 Overview of InfoChannel Network Manager Mapping an InfoChannel installation Mapping an InfoChannel installation The following diagram illustrates the folder structure of the Network Manager machine on a typically configured three Player InfoChannel Network and how a Player named Player1 interacts with those fold ers Folders with names in angle brackets are those that need to be defined within Network Manager FTProot KEY Network Manager Polling job file pickup ee ee oe J gt lt Workspace gt Retrieved files Receive C
98. ht preclude any other or future exercise thereof or the exercise of any other right Entire Agreement This Agreement contains the entire understanding of the parties with respect to the transactions contemplated and supersedes any prior agreements or understandings among the parties with respect to the subject matter hereof Foreign Trade Restrictions The parties acknowledge that certain information software technology accompanying documentation and technical information may be subject to United States export control laws Licensee shall not directly or indirectly export or re export the Software in violation of the Export Administration Regulations EAR of the U S Department of Commerce and hereby expressly agrees to defend hold harmless and indemnify Scala its directors officers and employees from any claim suit or dispute alleging that Licensee has exported the Scala Software in violation of the EAR Construction The headings in this Agreement are for convenience only They do not constitute a portion of this Agreement and shall not be used in any construction of it Third Party Beneficiary Licensee hereby agrees that the licensors of third party software shall be considered third party beneficiaries of this Agreement and shall be entitled to bring a direct action against Licensee in the event of breach of any applicable provisions of this Agreement pursuant to the terms and conditions of this Agreement INFOCHANNEL 3 Techni
99. ial whenever a network connection is not present IV Disconnect when connection may no longer be needed Never dial a connection Always dial my default connection Current Connection to FTPsery Dial up settings User name ICPlayer1 Properties mLocal Area Network LAN settings Password eee Rael Domain OK Cancel OK Cancel Set Try to connect to 10 Wait to 60 seconds turn on both Discon nect options and set Disconnect if idle to 3 minutes Click OK and OK to confirm all your settings and exit the Set tings dialog The Player should now be set up to dial your ISP and connect to an account there from which the FTP connection to the Network Manager machine can be established The last thing to do is to test the FTP dial up connection through Internet Explorer 8 J 10 11 Click the Advanced tab on the Internet Properties sheet Make sure that the Enable folder view for FTP sites option is enabled Click OK to exit the Internet Properties sheet Enter the FTP URL in the Internet Explorer address bar This should cause IE to dial up connect and display the FTP folder If this does not happen review your settings to try to diagnose the problem 79 4 Configuration Miscellaneous Player issues Dial up practicality One factor to keep in mind if you are considering using FTP dial up is that the connections take much more time than through direct Inter n
100. ible causes gt A job folder with the specified name does not exist in the FTP or UNC location in the Player s definition A folder of the correct name must be created in the correct location gt Sd The FTP or UNC location for the job folder in the Player s definition does not match the location configured on the Player machine The Player Configuration utility must be run on the Player and the location corrected gt The Player cannot reach its job folder via UNC because the y J permissions set on the folder for the Player user are not suf ficient The Player user account on the Network Manager y g machine must have Change permission The Player cannot reach its job folder via UNC because the folder is not shared The folder must be made shared 151 10 Troubleshooting tips Problem continued Player is not responding Reasons and possible solutions continued 152 gt The Player cannot reach its job folder via FTP because the username and or password configured on the Player do not match what the FTP account for Players on the Network Manager machine specifies The Player Configuration util ity must be run on the Player and the login information cor rected The Player cannot reach its job folder via FTP because the permissions set for the FTP account are not Read Write Modify The Player FTP account permissions on the Net work Manager m
101. in 1 EDI MS NE Laa z Defining accounts 5 Defining accounts Access levels 84 To be able to access InfoChannel Network Manager 3 over the Inter net or from any machine other than the local machine on which the Network Manager software is installed login to a user account is required As with any network system you need to set up accounts that distrib ute access privileges appropriately to prevent unauthorized or inad vertent alteration of critical information An account definition consists of a username a password an email address and an access level Network Manager provides three access levels Administrator Someone with an Administrator account in Network Manager can view and modify any Network Manager database informa tion All Network Manager pages are available and the access mode can be switched between View Modify and View Only at any time Manager Someone with a Manager account in Network Manager can view and modify most Network Manager information but cannot edit configuration settings or accounts The icons for the Configura tion and User Accounts pages do not appear in the control frame for Managers The access mode can be switched between View Modify and View Only at any time Observer Someone with an Observer account in Network Manager can only view information The icons for the Configuration and User Accounts pages do not appear in the control frame for Observers
102. ing Publish Locations Publish Locations are definable central locations accessible to Network Manager A Publish Location is really just a path to a directory folder on a particular machine Script content is published to Publish Loca tions from InfoChannel Designer 3 authoring stations Network Man ager in turn retrieves the content from Publish Locations and stores it locally ready to be sent to Players under control of a job The path you provide in defining a Publish Location is where content published scripts and their media files intended for transmission to Players must be placed Content is published directly to this location from ICDesigner during a Publish to InfoChannel Network opera tion Network Manager refers to this path to retrieve content when you run Send Content Send Files jobs The Publish Location machine 92 There is no special software installation to be done on a Publish Loca tion A Publish Location is simply a file server and only needs to be a computer accessible through a network or FTP connection to the Net work Manager machine It does not even have to run Windows a UNIX file server would function just as well The only configuration steps necessary on the Publish Location server are possibly to create a folder and then whatever is needed to enable access to It e For FTP access running FTP server software and setup of an appropriate FTP user account and password See Steps 1 3 on page 50 of ch
103. ion of the Scala Software and all copies thereof By Scala Scala may terminate this Agreement and all licenses granted hereunder upon thirty 30 days prior written notice if Licensee fails to comply with any of the terms and conditions of this Agreement or any Schedule to this Agreement and such noncompliance is not cured during within such thirty 30 day period Return of Software Upon any termination of this Agreement Licensee shall return all copies of the Scala Software in whatever format together with the documentation and shall delete all copies of the Scala Software from its computer system s Licensee must promptly certify to Scala in writing that it has taken all such actions GENERAL a b Audit Rights Scala shall have the right reasonably to audit the deployment and use of the Scala Software by Licensee including without limitation Licensee s conformance with the provisions of Section 4 a and 4 b herein Licensee agrees to cooperate with Scala s reasonable request for access to Licensee s computer systems to ensure Licensee s adherence with the license terms hereunder Purchase in Canada If Licensee acquired this software in Canada Licensee agrees to the following The parties hereto have expressly required that the present Agreement and any exhibits hereto be drawn up in the English language Les parties aux pr sentes ont express ment exig que la pr sente convention et ses Annexes soient redig es
104. ith linked content is published to the InfoChannel Network the linked content files the authors saw are not included with the script only references to their names Making sure linked content works The InfoChannel Network administrator s responsibilities to ensure that linked content works properly include e Giving script authors appropriate files to use as placeholders Files placed in the Linked Content folder for authoring purposes should be representative in size running time etc of the actual content files that will be linked to The ICDesigner Start menu has a shortcut to the Linked Content folder to make it easy to drop files there e Making sure script authors know where to use the Linked Con tent files e Sending the actual content files to the Players The names of the content files sent must match the names of the files used in authoring exactly The timestamping of the file names is done automatically by the Player software when the files are received Files that have been retrieved from a Player and are thus already timestamped can be used as linked content like any file the timestamp is ignored for purposes of matching the file name and is updated when the file is received on the Player 9 Working in InfoChannel Network Manager Performing Player maintenance Performing Player maintenance Aside from updating content an InfoChannel Network administra tors other primary work within Network Manager is Play
105. ity reasons to be able to control who has access to the system Network Manager has a multi leveled access scheme to offer security within a flexible framework Network Manager provides three access levels e Administrator can view and modify any Network Manager data base information e Manager can view and modify Network Manager database information other than configuration and accounts e Observer can only view information An access level is part of a user account definition Accounts and access levels are discussed more thoroughly in chapter 5 Access locking and contacting other users To prevent confusion and conflicting changes only one person at a time can be logged in to Network Manager in its View Modity edit ing mode Other users can be logged in at the same time but only in the View Only mode which does not allow any changes to be made InfoChannel ETWORK MANAGER 3 Publish Locations Players Configuration SUBMIT CHANGES RELOAD DATABASES Log Out Q 3 Overview of InfoChannel Network Manager The Network Manager interface When someone is logged in to Network Manager in View Modify mode that person is said to be locking Network Manager no one else can enter View Modify mode and make changes Any other users who log in are put in View Only mode and cannot change the mode They see the legend Locked By in the upper right corner of the page followed by
106. l In Network Manager Workspace Location enter the path to the location of the folder you created in Step 5 on page 57 in either UNC or local format For our example either ICNMserver FTProot Workspace or D Inetpub FTProot Workspace would work The Transmission Workspace Location setting determines how the Players communicate with Network Manager either via FTP or UNC If the location specified under the protocol is different from the Network Manager Workspace Location setting it also determines how Network Manager reaches this location Choose either FTP or UNC from the pop up list 59 4 Configuration Configuring InfoChannel Network Manager 5 Make settings specific to the access protocol Depending on which access method you choose a different set of options appears below on the page Enter the indicated informa tion in the resulting form which has the following fields FTP protocol a URL Enter the FTP address of the Transmission Workspace location For example ftp 192 168 0 10 Workspace or ftp ICNM server com Workspace This URL typically points to the same workspace folder as in step 3 above but can be different See Using an offsite work space on page 43 for a description of how and why you might have it point to a different location b User Name Enter the username to gain access to the FTP server If you have set up the workspace on the Network Manager server and fo
107. lash that begins the job folder path with a colon and an alterna tive port number For example ftp 6105556666 12345 Jobs ftp LobbyPlayer 12345 Jobs ftp MetroRASserver 12 38 104 57 12345 Jobs ftp MetroRASserver Lobby1 12345 Jobs Editing a Player The names in the Name column of the Players page are links that open the Edit Player form This form is identical to the New Player form described in the preceding section 107 7 Defining and working with Players Enabling and disabling Players To edit a Player 1 Click its Name link on the Players page Name Connections Group Associations Description O 29 Player1 Lobby et q inetpub ftproot player1 East The IC Player in the lobby a 9 Player2 Cafe ete q inetpub ftproot player2 East Player in the cafeteria m X Players ete d inetpubiftprootiplayer3 East Player for the front Window window displays E 9 Player4 et ftp Player4 Jobs East Player in the lobby at as id Metro metro location 2 Make any changes necessary to the Player settings on the Edit Player form 3 Click OK 4 Click SUBMIT CHANGES Your changes are reflected in the listing Enabling and disabling Players 108 Occasionally you may need to temporarily prevent Players from being accessible to jobs For example you might use one Player for new experimental scripts and enable it only for testing purposes Doing so is possible without having to delete and then re create the
108. layer machine requires the same installation of Win dows 2000 and service packs as described for the Network Manager machine at the beginning of this chapter Once the installation of Microsoft software is complete on the Player machine it is possible to install the InfoChannel Player 3 software 27 2 Installation Installation of InfoChannel Player 3 software 28 The InfoChannel Player 3 software is sold separately from Network Manager You install it using the installer on the CD ROM that comes in the InfoChannel Player 3 package The installation process for the InfoChannel Player 3 software is also extremely simple Insert the InfoChannel Player 3 CD in the Player machine s CD ROM drive The Player software installer prompts you for an installation folder which you may change from its default if desired It also asks whether you want to have the InfoChannel Player Engine run automatically when Windows starts which is recom mended When all software has been copied to the Player machine the installer asks whether you want to configure the Player If you leave the option on the InfoChannel Player Configuration utility runs when you click Finish If you have not already configured Network Manager and defined Players there however you may wish to run the Player Configuration utility later Completing the Player configuration requires knowing the Player s job folder location which is generally determined during the Netw
109. le file containing the script itself and all its media files When scripts are received by a Player they are unpacked into separate folders and files according to a special naming scheme and structure see How content is stored on a Player on page 113 in chapter 7 How ever it is not possible to independently update constituent media files of a script unless those files were authored as linked content see Sending linked content on page 140 Storage of content on the Player When new updated content is sent to the Player older versions of the same files with the same file names are automatically deleted How ever some content files that outlive their usefulness are not replaced they simply are no longer referenced When this happens the unused content files are not automatically deleted they remain on the Player If scripts change frequently and or they contain large media files such as MPEG digital video the Player hard drive can start to fill with files that are no longer used If the hard drive becomes too full with such accumulated files system performance is impaired and further script updates may not succeed This is the reason for the Network Manager Delete Unused Content command see Deleting unused content on page 143 139 9 Working in InfoChannel Network Manager Updating Player content 140 Sending linked content Linked content is the InfoChannel Network approach to allowing conte
110. lightbulb icon 2 Click the Enable button You see its lightbulb light up 3 Click SUBMIT CHANGES Content on the Publish Location is again available to jobs Deleting a Publish Location If you are sure you will never need an existing Publish Location again you can delete it To delete a Publish Location 1 Select it by clicking the checkbox next to its lightbulb icon 2 Click the Delete button You see a confirmation dialog 3 Click OK in the dialog 4 Click SUBMIT CHANGES The Publish Location is deleted from the Network Manager databases and no longer listed Nothing on the Publish Location itself is affected 97 Meehan NETWORK MANAGER 3 a A Defining and working with Players 7 Defining and working with Players Creating a Player 100 Every Player in your installation needs to be defined within the Info Channel Network Manager 3 database A Player definition is a path to a unique folder associated with that Player It may be local or remote This folder is used by Network Manager when it creates a job for the Player Every Player polls looks in this folder at regular intervals checking for pending jobs Player definitions let you refer to your Players by name when defining Network Manager jobs There are two basic steps to creating a Player on the Network Manager end e Creating the Player job folder in Windows e Defining the Player in Network Manager Step 1 Creating Player job fol
111. link on the Jobs page Name What Where When Description O 9 send e Send Main Script from e Playeri Send the Automall an mall PublishLoci1 Automall scb and Lobby script to Lobby restart playback e Player2 Cafe and Cafe 132 8 Setting up jobs Running a job manually 2 Make any changes necessary to the job settings on the Edit Job form 3 Click OK 4 Click SUBMIT CHANGES Your changes are reflected in the listing Running a job manually In addition to automatic scheduled execution jobs can be run manu ally whenever necessary by the Network Manager manager To run a job manually 1 Select it by clicking the checkbox next to its lightbulb icon _ Pun Now 2 Click the Run Now button You see the Jobs page go blank except for the word Working in the center When the job has fin ished executing you see the Jobs page again There is no need to submit changes because running manually does not change anything in the Network Manager databases If changes do exist you see a dialog asking if you want to save them Enabling and disabling jobs Occasionally you may need to temporarily prevent scheduled jobs from running If you know that a Player is malfunctioning or other wise unable to communicate for example you can avoid repeated error messages in the activity logs by keeping its jobs from running Doing so is possible without having to delete and then re create the jobs when you later need
112. llowed the account setup suggestions given previously this would be ICPlayer c Password Enter the password needed for the username Only asterisks appear d Confirm Enter the password again to ensure you didn t type it wrong OR UNC protocol a Path Enter the UNC path to the transmission workspace location For example ICNMserver FTProot Workspace 6 Choose the level of information you want in your logs of Network Manager activity using the Activity Logging Detail pop up You can choose from None Minimum Moderate and Maximum 60 Network Manager Note The four Timeout configura tion options have default values that rarely need to be adjusted and can be left as is for now 4 Configuration Configuring an InfoChannel Player machine The activity information is visible on the Network Manager Activity page 7 Click OK to accept your changes on the Edit Configuration page 8 Finally click the SUBMIT CHANGES choice that appears in the control frame This is what actually stores your changes in the database Step 7 Set up Publish Locations and Players Before you can configure individual Player machines you need to do further setup work within Network Manager to define Publish Loca tions and Players Defining Publish Locations is covered in chapter 6 starting on page 92 Defining Players is covered in chapter 7 starting on page 100 Configuring an InfoChannel Playe
113. ls into two general categories e Content update tasks e Maintenance tasks Updating Player content 138 The most common Network Manager job is the Send Content job covered on page 124 of chapter 8 The nature of InfoChannel Network applications is that content scripts and or their constituent media files constantly need to be updated You update content on Players by sending newer content files using a Send Content job There are three ways to update content e Sending a new script as the Main Script e Sending a content file for use as linked content e By acustom programmed process external to Network Manager Sending Main Scripts When you send a script as a Main Script it completely replaces the Main Script currently playing on the Player 9 Working in InfoChannel Network Manager Updating Player content Restarting One decision for you to make is whether the updated script replaces the current one immediately interrupting the current script s play back or waits until the current script comes to its natural end before being swapped in Turn on the Restart Playback option if the update is urgent for exam ple late breaking news or a fix for an embarrassing script mistake Another reason for using the Restart option is if the script contains an internal loop such that it never normally restarts from the beginning Atomic scripts An ICDesigner script is published and transmitted atomically as a sing
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115. make sure Adapt Resolution to Script is off 65 4 Configuration Configuring an InfoChannel Player machine 66 Using Standard mode does not let you choose a specific resolution for all your scripts to play back or a particular color depth number of colors or monitor refresh rate It may be preferable to use Custom mode to make sure all scripts play back in a particular resolution color depth and refresh rate so that display mode switching is avoided To ensure that display mode switches do not disrupt playback 1 Set Playback Mode to Custom if it is not already 2 Click the Full Screen Display button to open a display mode dia log 3 Choose the size color depth and refresh rate you prefer for script playback EX options The lower part of the Playback panel is devoted to EXes EXes used by scripts must be enabled and configured just as they were on the sys tems from which they were authored in order to play back correctly When EXes that have configuration options are turned on in the Optional EXes column buttons for them appear in the EX Settings col umn Click a button in this column to display an Options dialog for that EX How to configure the Timing and Launch EXes and remarks about the Scala EX system in general can be found in chapter 15 of the Basic Authoring User s Guide Configuring the optional EXes that ship with Network Manager is covered in chapter 7 of the Extended Authoring U
116. n improvements and feature additions including all major and minor revisions Software Support means advice on operating the Software advice on problems with the Software given over the telephone or in writing and includes the provision of Software notes by SCALA Software Maintenance includes the provision of Software Support and Software Updates Support Organization means SCALA or at SCALA s option any person firm or corporation designated by SCALA in writing at any time during the term hereof to supply Software Maintenance to Customer 2 Services Subject to the terms and conditions contained in this Agreement and Customers payment of the applicable Software Maintenance fees the Support Organization will provide Software Maintenance to Customer as further described hereunder 3 Term The Software Maintenance to be supplied under this Agreement will commence upon installation and delivery of the product and shall remain in force for the Initial Period The parties may renew this Agreement for additional one 1 year periods each a Renewal Term upon mutually agreeable terms provided that Customer indicates its desire to renew the Agreement at least thirty 30 days prior to the end of the Initial Period or a Renewal Term as applicable 4 Software Updates A Provided that Customer has paid for Software Maintenance SCALA will deliver to Customer new releases of Software Updates on appropriate computer m
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118. nection in the Net work and Dial up Connections window 4 Configuration Dial up FIP access configuration Job folders on the Network Manager server Use these steps if Player job folders are located on the Network Man ager server and Players access them via dial up to an ISP that offers FTP service Step 1 Create the dial up connection on the Player 1 From the Start menu of the Player machine choose Settings gt Control Panel 2 Open Network and Dial up Connections 3 Double click Make New Connection to open the Make New Con nection Wizard and click Next 75 4 Configuration Dial up FTP access configuration 4 For Network Connection Type choose Dial up to the Internet and click Next Fy Network and Dial up Connections File Edit view Favorites Tools Advanced Help Back Qsearch Gyrolders CBristory R GF X A Eye Address Network and Dial up Connections Network Connection Wizard Make New Con Local Area Con Network Connection Type You can choose the type of network connection you want to create based on your network configuration and your networking needs Dial up to private network Connect using my phone line modem or ISDN Dial up to the Internet Connect to the Internet using my phone line modem or ISDN C Connect to a private network through the Internet Create a Virtual Private Network VPN connection or tunnel through the Internet C Accept incoming connectio
119. nel Player Configuration i Fla y Back Protocol UNC Path oe Polling Interval seconds Reset Settings Network options The Network panel of the dialog contains options related to how the Player monitors the folder in which Network Manager places its job files Protocol Each Player has a folder assigned to it into which Network Manager places its job files A Player needs to be able to access its job folder so that it can poll for the appearance of job files to download for instruc tions 4 Configuration Configuring an InfoChannel Player machine The Protocol pop up lets you specify whether the Player has direct access to its job folder via a UNC path or polls its folder via FTP There are three possibilities UNC the Player can reach the job folder through a UNC path Use this if the job folder is located on the Player itself or with the job folder on the Network Manager machine if the Player and Network Manager machine are accessible to each other over a LAN WAN When you choose UNC you see the Path button below the pop up Click it to open the File dialog and navigate to the location you defined for the Player folder in Network Manager If you cannot access the job folder through the File dialog the folder needs to be made Shared Click OK in the File dialog and you should end up with the path to the folder in either local or UNC format For example C Inetpub Ftproot
120. ng Publish Locations Editing a Publish Location The new Publish Location is listed on the Publish Locations page Any number of Publish Locations can be defined enter as many new ones as you need Z InfoChannel Network Manager Enterprise Edition Publish Locations Microsoft Internet Explorer mfe x Bile Edit View Favorites Tools Help Back gt A Qsearch Favorites CBristory Gh mn Address 4 http localhost v Go Links InfoChannel Publish Locations Access Mode View Modiity gt NETWORK MANAGER 3 ENTERPRISE EDITION Name URL Description Home A E 9 PublishLoc1 icnmserver f publish Main publish site a ys PublishLoc2 ftp 127 0 0 1 Contractor publish site Accounts Configuration Select All Clear All Log Out Q I Delete Disable Enable New Publish Location E fiz a fox Local intranet Wy When you have finished click SUBMIT CHANGES to store the new Publish Location s in the database Editing a Publish Location The names in the Name column of the Publish Locations page are links that open the Edit Publish Location form This form is identical to the New Publish Location form described in the preceding section 95 6 Defining Publish Locations Enabling and disabling Publish Locations To edit a Publish Location 1 Click its Name link on the Publish Locations page Name URL Description a X PublishLoc 1 snow
121. ns Let other computers connect to mine by phone line the Internet or direct cable C Connect directly to another computer Connect using my serial parallel or infrared port 1 object lect objects selectec lt Back ea 5 You see the Internet Connection Wizard Choose want to set up my Internet connection manually and click Next 6 Choose I connect through a phone and a modem and click Next 7 Enter your FTP service provider s dial up access number 8 If necessary click Advanced to make any changes to default con nection settings that your ISP may require 9 Click Next 10 Enter the username and password your ISP has directed you to use for your account and click Next 11 Give the connection a name and click Next 12 Choose No when asked if you want to set up a mail account and click Next 13 Turn off the Connect to the Internet immediately option and click Finish 76 4 Configuration Dial up FIP access configuration Step 2 Configure the new connection You see the new connection listed under the name you gave and now must configure it 1 Right click on the new connection and choose Properties 2 Inthe General panel of the Properties sheet turn off the option Show icon in taskbar when connected 3 Click the Options tab to display that panel 4 Make sure all four choices in the Dialing Options section are turned off This is important to prevent Windows dialogs from disrupting pl
122. nt files sub scripts or media files to be independently updated The benefits of using linked content are considerable e Transmission bandwidth savings linked files can be updated without having to re send the entire script e Flexibility in scheduling updates linked content can be updated more frequently or less frequently than the full script e Smooth file replacement even files that are locked in use can be transparently and efficiently replaced e Worry free updating timestamp versionation means the latest version of a linked file is guaranteed to be used the next time it is displayed e Flexibility in the source of the content files do not have to come through Network Manager at all A linked script is stored on the Player alongside the Main Script in the same layout All linked individual media files are placed in the Con tent folder at the same level as the _scbfiles folders and have their filenames versionated with a Received UTC timestamp From Network Manager Sending linked content using Network Manager is basically the same as sending the Main Script just select it from the File pop up in the Send Content section of the Edit Job form However if it is a script make sure the Main Script option is off Scripts sent as linked content are by definition sub scripts To be available from the File pop up individual files must be manu ally placed on a Publish Location machine in the same fold
123. ntellectual property infringement 5 TITLE CONFIDENTIALITY a Title Licensee acknowledges that the Scala Software documentation and any and all upgrades enhancements modifications additions or new releases of or to the Scala Software contain confidential information of are trade secrets of and are proprietary to Scala and its licensors and that title to such materials is and shall remain in Scala and its licensors as the case may be All applicable rights to patents copyrights trademarks and trade secrets in the Scala Software and other proprietary materials are and shall remain in Scala and its licensors Licensee shall not assert any right title or interest in the Scala Software or other materials provided to Licensee under this Agreement except for the rights expressly granted to Licensee hereunder Licensee shall not obscure or remove any copyright or other proprietary notice or legend contained on or included in the Scala Software and shall reproduce all such information on all copies made hereunder Licensee shall not directly or indirectly disclose or distribute any technical information of Scala provided with or in the Scala Software without the prior written consent of Scala which consent may be withheld at Scala s sole discretion 6 WARRANTIES a Conformity to Specifications Scala warrants that the Scala Software will for a period of ninety 90 days after the date of receipt of the Scala Software by Licensee operate sub
124. o them to correctly versionate them The filename is the crucial factor in making linked content work The name of the linked file on the Player must match the name that was used as the link in authoring the script say Headlines mpg but with a versionation timestamp string inserted into it For example Headlines Received 2002 01 23 T22 50 16 04 00 mpg As long as a file by this base name exists in the Content folder on the Player then any script that was authored using linked content named Headlines mpg would link to this file If there is more than one Headlines lt timestamp gt mpg file in the Players Content folder the 141 9 Working in InfoChannel Network Manager Updating Player content 142 one with the latest timestamp in the filename is the one linked to If while a linked file is in the process of playback a newer version of that linked file arrives at the Player the script is not interrupted The next time the script needs to play back that file the newest one is used Files become links during script authoring by being loaded into the script from the Linked Content folder a special location defined on the InfoChannel Designer 3 authoring station Files loaded from the Linked Content folder look and feel no different from ordinary files to script authors However the files that the authors see function only as placeholders for preview positioning and timing purposes When a script w
125. of Players are supported and communications with them does not bog down authoring stations Players can be arbitrarily grouped to make administration of related Players in large installations simpler Robustness and security features Network Manager has been designed with the utmost in reliability and security in mind for stable round the clock use in a wide range of real world environments Network Manager uses standard communications protocols TCP IP FTP SMB Player jobs automatically retry when communications attempts fail so that temporary network difficulties are not insurmount able Retry timeouts are configurable Communication is secured by using password protected FTP or access restricted accounts for local connections 19 1 Introduction to InfoChannel Network Manager Communication scheme and network architecture 20 Transmissions are digitally signed to prevent unauthorized access Transmissions utilize error checking All activity is logged to logfiles in Network Manager and on each individual Player Multiple Network Manager user accounts with configurable access privileges Back channel allows retrieval of log files content from Players Players can be rebooted remotely on schedule Separate playback and network processes on Players allow simulta neous independent playback and content update i oChannel ETWORK MANAGER 3 Installation 2 Installation If your InfoChannel N
126. of third party software or works of authorship in conjunction with the Scala Software THE FOREGOING STATES SCALAS ENTIRE LIABILITY AND LICENSEE S EXCLUSIVE REMEDY FOR INFRINGEMENT OR CLAIMS OF INFRINGEMENT OF ANY COPYRIGHT PATENT AND OTHER PROPRIETARY RIGHTS BY THE SOFTWARE Licensee Obligation Except for the infringement claims set forth in Section 8 a Licensee shall indemnify and hold Scala its directors officers agents and employees harmless from any claims demands or causes of action whatsoever arising on account of Licensee s modification or enhancement of the Software Licensee further agrees to indemnify and hold Scala its directors officers agents and employees harmless from any claims demands or causes of action whatsoever arising from or related to the display broadcast reproduction performance or other use or distribution of audio visual graphical and textual information developed by or on behalf of Licensee and not included in the Scala Software TERMINATION a b c By Licensee Licensee may terminate this Agreement at any time without notice to Scala The license fee is not refundable and Scala will have no obligation to refund any amounts paid by Licensee under this Agreement upon its termination except for any right of refund as set forth in Section 6 Licensee must cease any use of the Scala Software and return to Scala or certify to Scala s reasonable satisfaction the destruction or permanent delet
127. of users 22 Select the NetManager account 23 Click Add then click OK 24 Select the NetManager account in the Ftproot Properties dialog 25 Make sure that the following permissions are turned on in the Allow column Modify Read and Execute List folder contents Read Write It is not necessary to turn on the Deny option for the Full Control item 70 4 Configuration Dial up FIP access configuration Dial up FTP access configuration FTP communications in an InfoChannel Network can use modems rather than Ethernet cards by taking advantage of the dial up net working RASdial capabilities in the Windows operating system Using dial up FTP requires the same basic setup steps as FTP via LAN Internet enabling the FTP server on the receiving end creat ing user accounts and setting appropriate permissions plus some additional steps The additional steps required to configure FTP dial up are mainly a matter of creating connections in Windows Dial up Networking The steps you need to follow are different depending on whether the Info Channel Network is configured with job folders on the Players them selves or on the Network Manager server The one dial up related setting within the InfoChannel software is the Protocol FTP dial up setting in Player Configuration Its only effect is to increase the default Polling Interval value Job folders on the Player Follow the steps in this section if
128. ols Setup and configuration of your InfoChannel Network is considerably simplified if you use UNC direct network access over a LAN or WAN where possible UNC communication is also more secure Having your CDesigner Publish Location and Network Manager machines all on the same LAN is a likely scenario Player machines however are often located far from a central location making direct access to them impractical When UNC access is not possible FTP is the only option Using FTP To use FTP in an InfoChannel Network machines must have an Internet connection either directly or through an ISP Any machine that will be on the receiving end of an FTP communica tion link must have FTP server software installed and configured on it The FTP service that comes as part of IIS in Windows 2000 can be used Third party FTP server products can also be used Instructions 3 Overview of InfoChannel Network Manager Configuration needs in this manual cover FTP configuration using the Windows IIS FTP service only Scala recommends that you locate your Network Manager workspace folder within the FTP Home Directory folder if you will be using FTP at all Assuming that you use the Windows IIS FTP service the default for this location is lt Systemroot gt Inetpub Ftproot Using an offsite workspace On the Network Manager Configuration page there are settings to be made for specifying the locations of the Network Manager Workspace
129. ons e to restore script or other media files mistakenly deleted from the Network Manager machine or authoring machine e to check linked content that was sent to Players from an outside source to be sure that the content is what it is supposed to be 9 Working in InfoChannel Network Manager Performing Player maintenance Use a Retrieve Content job for this task You only need to know the name of the script or linked file since all content files reside in the Content folder on the Player A retrieved script remains in its published form a 0 byte lt script name gt scb files accompanied by a lt scriptname gt _scbfiles folder con taining all the content The retrieved script can be loaded back into ICDesigner by loading the 0 byte scb file and can be edited played back and republished like any script However the paths to the origi nal content files on the authoring station will no longer be valid as the published script references the content in its _scbfiles folder Retrieving files Previously mentioned regarding retrieving log files from Player Retrieve File job can have other uses e checking file versions e getting a Player specific batch file or Windows script file back for editing If for any reason you need to get a file other than a content file from a Player use a Retrieve File job Deleting files Files other than content on a Player occasionally need to be deleted Use a Delete File job for this You need
130. ontent updates Na sls t amp Me Me All content for all Players resides here Player 45 3 Overview of InfoChannel Network Manager Mapping an InfoChannel installation The diagram below illustrates the structure of an InfoChannel Net work similar to the one diagrammed on the preceding page but config ured with the Player job folders on the Player machines themselves In this type of installation Network Manager contacts the Players directly to deliver job files KEY Polling job file pickup ee ee a aonane Retrieved files job file delivery lt Player2 gt f recane Content updates lt Player3 gt lt Player1 gt lt Player2 gt lt Player3 gt Network Manager lt Player1 gt t A A A p v v 2 2 2 rs S S w N Vv Vv Vv All content for all Player1 Players resides here tA i lt Player1 gt Player job alder The operation of such a network is really no different from one in which the job folders are on the Network Manager machine A 46 3 Overview of InfoChannel Network Manager Communication sequence of events Player s job folder is simply created in a different location and the path in the Player definition is configured accordingly This architecture can be preferable for installations in which the net work bandwidth and or dial up phone line charges incurred by Players polling remote job folders would make operation costs prohi
131. oom for further updates 8 Setting up jobs Job commands and general operation This can happen quickly when much content is in the form of large digital video files The Delete Unused Content command provides a simple way to reclaim drive space from outdated files It identifies any content that is no longer in use and deletes it from the Player Scripts and media files are deleted only if the Main Script and its sub scripts if any make no use of them a The Delete Unused Content command has no options Just choose it from the Command pop up b Click the lt Add button to add this task to the job The com mand appears as a line in the Tasks list c Resume the procedure with step 5 in the Creating a job sec tion on page 120 Reboot A Player that is not responding or not operating normally can some times be revived by rebooting it Regular reboots of Players generally weekly at the least conspicuous time are recommended as general maintenance practice to keep the Player functioning smoothly a The Reboot command has no options Just choose it from the Command pop up b Click the lt Add button to add this task to the job The com mand appears as a line in the Tasks list c Resume the procedure with step 5 in the Creating a job sec tion on page 120 Run Command Using the Run Command maintenance command you can run almost any program on the Player that can be executed from a command line
132. ooted manually Installing files To send files to a Player that are something other than script content use an Jnstall File job The Install File command allows you to specify a full path so you can put the file anywhere on the Player Use this kind of job to send batch files software archives to be installed and other types of files If a file by the same name already exists in the location given in the command that file is overwritten by the file you send so be careful Installing system files At times you may need to install a new driver restore a corrupted DLL or replace some other system level file on a Player Since such files are normally in constant use just overwriting the file is not enough The Player must be rebooted for the new file to be activated An Install System File job is what you should use in such cases This command is essentially the same as nstall File except that it forces a reboot of the Player after it installs the file You can include as many Install System File tasks in a single job as you need to install multiple system files the Player is rebooted only once after all files have been installed If a file by the same name already exists in the location given in the command that file is overwritten by the file you send so be careful Retrieving content Generally content flows from Network Manager to Players However it is sometimes useful to get content from Players The most typical reas
133. options appears below in the form 102 7 Defining and working with Players Creating a Player FTP protocol a URL Enter the FTP location that this machine would use to access the Player s job folder For example ftp 192 168 0 10 LobbyPlayer or ftp ICNMserver com LobbyP ayer Note that there are special ways to enter the URL if you are using dial up FTP to send jobs to job folders located on the Players themselves See FTP dial up approaches on page 105 b User Name Enter the username to gain access to the FTP server c Password Enter the password needed for the username Only asterisks appear d Confirm Enter the password again to ensure you didn t type it wrong OR UNC protocol a Path Enter the UNC path that this machine would use to access the Player s job folder For example ICNMserver FTProot LobbyP 1 ayer If desired associate the Player with one or more Groups In the Groups Not Associated with this Player list are the names of any Groups you have created The names are enclosed in angle brackets lt gt and displayed in green Click on as many as you wish to associate with this Player to select them then click lt Add The Groups you selected move to the left hand list Associating a Player with a Group is optional Group associations can be changed at any time 103 7 Defining and working with Players Creating a Player 104 If you are c
134. or otherwise distribute the Scala Software Licensee may not offer the use of the software to third parties as an application service provider service bureau or remote hosted service Licensee may internally transfer the Scala Software to a different single user computer provided that the Scala Software and any copies thereof are permanently uninstalled and or deleted from the computer from which the Scala Software is transferred a Transferred Installation i Limitations In connection with the development of content files using the Scala Software Licensee may publish files for use or viewing via CD ROM web page or other file protocol which publication shall involve the integration of Scalas iplay software either within the content file or through download from the Scala Network Use of the iplay software is limited solely to the review or display of the developed content file by Licensee through the single user computer on which the Scala Software is loaded Licensee expressly acknowledges and agrees that a separate paid Scala Player end user license is required to display perform or otherwise deliver content files created using Scala Software Licensee shall not directly or indirectly distribute or cause to be distributed Scala Software content files in a manner calculated to circumvent the license limitation set forth in this Section 3 a i Notwithstanding the foregoing Licensee may distribute content files with integrated iplay softwar
135. ork Manager Getting help on features of Network Manager In the bottom right of the page link style controls let you page for ward and backward through multi page listings or choose any arbi trary page to view You can also enlarge the Network Manager window to let you see more information at a time Occasionally it may be necessary to make the window wider to enable you to see all parts of some forms Getting help on features of Network Manager m 9 Players ee tooltip Every field label and control in Network Manager has a tooltip associ ated with it Just hold the mouse pointer over any functional item in the Network Manager window for a few seconds to see a brief descrip tion of what to do with that item Configuration needs If this is the first time you have run Network Manager there is a cer tain amount of configuration that needs to be done before you can start doing useful work with the program The most logical order of the configuration tasks is 1 Configure Network Manager itself 2 Define Accounts 3 Define Publish Locations 4 Define Players 5 Configure Player machines 6 Define Jobs Planning your InfoChannel Network Before you can configure Network Manager and the Players it will be communicating with you need to make certain decisions about the 39 3 Overview of InfoChannel Network Manager Configuration needs 40 layout of your InfoChannel Network The main topics you need to conside
136. ork Manager configuration process You can re run the Player Configuration utility at any time by choos ing InfoChannel Player 3 gt Configure InfoChannel Player 3 from the Player machine s Start menu 4 InfoChannel NETWORK VARASE l S Ez E Dal Lees Overview of InfoChannel Network Manager 3 Overview of InfoChannel Network Manager Scala InfoChannel Network Manager Enterprise Edition is a database driven application that makes it possible for you to set up and main tain an InfoChannel Network of any size and complexity Starting Network Manager 30 ee ee ELETA 10 24 PM Once the installation process is complete you should log out of the Administrator account under which you installed the software and log back in to Windows 2000 using the account under which you will be operating Network Manager If you have not inserted the Scala Key for Network Manager in the machine s parallel or USB port do so Without the Key inserted Net work Manager will not run Then you can start Network Manager There are two steps to this starting the Network Manager Engine and starting the Network Manager application itself which provides the user interface The Network Manager installer offers to automatically start the Engine when Windows boots so it may already be running If it is not you can run it from the Start menu 1 From the Start menu choose Programs gt Scala InfoChannel Net work Manager 3
137. own Polling Interval value which can be either in seconds the UNC setting or minutes the F7P and FTP dial up settings You can adjust the interval value from the defaults if necessary to bal ance timeliness of Players receiving their jobs against network band width cost constraints 4 Configuration Configuring an InfoChannel Player machine Playback options The contents of the Playback panel mirror options available on the Playback and EXes panels of the Options dialog in InfoChannel Designer 3 Playback Mode Standard Play Back Full Screen y Adapt Resolution to Script y H Settings Optional EXes Timing Ex Billing EX Launch Ex MCI MPEG Ex Optibase EX 22 Serial RS 232 EX Reset Settings The Playback panel lets you decide how you want scripts to play back on your system The primary things for you to decide are whether scripts should play back in a window or fill the screen and what dis play mode is used for playback You can choose one of two ways to make these decisions on the Play back Mode pop up by picking either Standard or Custom The options below change depending on which mode you choose Players normally use full screen playback To ensure that scripts fill the screen 1 Set Playback Mode to Standard if it is not already 2 Make sure the Always Play Back Full Screen option is on v 3 To keep the display mode from changing from the standard Win dows setting
138. parser Because Network Manager s communication with Players involves XML files software to work with XML is required After the security patches are applied and the computer has rebooted install the XML parser from Microsoft MSXML version 3 0 SP 1 or better 25 2 Installation Security notes Security notes 26 At the time of this writing the XML parser could be obtained from this location http msdn microsoft com downloads default asp url downloads sample asp url MSDN FILES 027 001 591 msdncompos1tedoc xm We suggest that you retain the installation file for the XML parser because InfoChannel Network Manager 3 InfoChannel Designer 3 and InfoChannel Player 3 all require it Windows Step 7 Review device driver certification Scala strongly recommends that all InfoChannel related systems be configured with the most current WHQL certified device drivers This is necessary for stability of the FTP server and Network Manager In this time of rampant computer viruses the installation of a virus scanner on every machine on your network is becoming a necessity rather than an option Viruses can be spread to Web servers by exploit ing security flaws in Windows 2000 and by other means It is crucial to keep your Web server and all other machines in your installation up to date with e all security patches regarding Windows 2000 e virus scanning software Patches service packs and installation order Note that th
139. pecial custom steps chances are good that the problems are in some way related to them Assuming your software was installed and configured sufficiently cor rectly that you can run jobs the next place to look is the Activity page in Network Manager Running any job produces descriptive output on this page If you are having problems running jobs make sure that the Activity logging detail option is set to Maximum on the Configuration page Then run a problem job and look at the output on the Activity page Every step of the job execution process is described Errors are high lighted in red and describe the nature of the failure The error mes sages should serve to point out the where the problem is occurring 10 Troubleshooting tips Problem Network Manager does not appear to function Reason and Cgi bin permissions may not be set correctly a 1 Right click on the cgi bin directory and choose Properties 2 Choose the Security tab 3 Make sure that for the listed users that Read and Execute per missions are set This is necessary for the Network Manager application If this per mission is not set the application will not function The installation process should set this property automatically Problem Player is not responding Reasons and There are many potential reasons that a Player might not be possible solutions responding to jobs targeted at it 1 The Player cannot reach its job folder There are several poss
140. plorer File Edit View Favorites Tools Help Back gt amp A Qsearch Favorites CHristory B amp Address http localhost Activity Access Mode View Modify Abort Activity Auto Refresh V Refresh Now Clear Log 02 01 2002 13 57 52 Manual trigger job Send main script 02 01 2002 13 57 52 Job Send main script queued for transmission 02 01 2002 13 57 52 Begin downloading files for job Send main script 02 01 2002 13 57 52 Begin download script fileserver d Main scb 02 01 2002 13 57 52 Finished download script fileserver d Main scb 02 01 2002 13 57 52 Finished downloading files for job Send main script 02 01 2002 13 57 53 Transmitting job commands for job Send main script queued at 02 01 2002 18 57 52 GMT to player Player 1 02 01 2002 13 58 31 Response from player Player 1 Success Received job Send main script queued at 02 01 2002 18 57 52 GMT 02 01 2002 13 59 41 Manual bigger job Get Content 02 01 2002 13 59 41 Job Get Content queued for transmission 02 01 2002 13 59 41 Begin downloading files for job Get Content 02 01 2002 13 59 41 Finished downloading files for job Get Content 02 01 2002 13 59 41 Transmitting job commands for job Get Content queued at 02 01 2002 18 59 41 GMT to player Player 1 02 01 2002 14 00 02 Response from player Player 1 Failed Received job Get Content qu
141. provide a safe and secure installation environment which meets the specified requirements of the computer system s on which the Software is running including without limitation environmental controls electric supply service clearances cable runs and in the event that the Support Organization agrees to send personnel to the Customer s premises safety of the Customer s and the Support Organization s personnel and vii The Customer agrees to limit use of the Software Maintenance Services that are the subject of this Agreement to occasions when the Software fails to work as set forth in the user manuals or occasions where the user manuals are unclear Service Charges A Annual Maintenance Services for the Initial Period shall be provided without charge to Customer Thereafter Customer may elect to renew Maintenance Services for additional annual periods at SCALA s then current standard annual fee for Maintenance Services Annual fees may be invoiced thirty 30 days prior to the expiration of the previous period On site service shall be provided at the reasonable discretion of the Support Organization If on site service is designated by SCALA as required or customer requested of which the Software is located at a distance beyond fifty miles 50 miles from the Support Organization s office a travel charge may be assessed by the Support Organization upon notice to and approval of Customer Changes or Waivers to Software Maintenance Agr
142. r are e How the various functions required in an InfoChannel Network ICDesigner authoring Publish Locations Network Manager Players are to be allocated among physical machines e How these different parts of the Network will communicate with each other via FTP or via UNC Machine allocation Players are by definition separate machines dedicated to running Info Channel Player software The only allocation related decision you might need to make with relation to Players is whether it would be practical for a given Player machine to drive more than one display device Authoring is also normally done on machines dedicated to that pur pose Although there is nothing to prevent the installation and use of ICDesigner on the same machine that runs Network Manager in a working environment it might be impractical The processing and I O loads of an active Network Manager machine would make simulta neous authoring work in ICDesigner problematic The descriptions in this manual all assume that CDesigner authoring stations and Net work Manager machines are separate This leaves you to consider how the Network Manager and Publish Locations should be arranged For simplicity assuming a single CDe 3 Overview of InfoChannel Network Manager Configuration needs signer station a single Publish Location and a single Player these are the possible arrangements All separate machines CDesiener gt Pub oo lt gt enw lt gt
143. r machine On each Player machine in your InfoChannel network the InfoChan nel Player 3 software must be installed and configured The configuration on the Player end is complementary to the Net work Manager Player definition identifying the folder that the Player refers to for its job files In addition there are settings to be made within the Player software governing how the Player physically accesses its folder on the Network Manager end as well as playback related settings Outside the Player software in Windows there may be further config uration tasks to enable the Player and Network Manager to communi cate securely and reliably Using the InfoChannel Player Configuration utility The InfoChannel Player Configuration utility is the tool you use to set up the InfoChannel Player software on a Player machine Every Player 61 4 Configuration Configuring an InfoChannel Player machine 62 in an InfoChannel Network must be individually configured using this utility Configuration of Player machines should be done after the definition of the Players in the Network Manager application The Player folder location specified in Step 2 of chapter 7 page 101 also must be entered in the Player Configuration utility Run the Player Config utility from the Start menu by choosing Pro grams gt Scala InfoChannel Player 3 gt Configure InfoChannel Player 3 You see the InfoChannel Player Configuration dialog InfoChan
144. ration Configuring InfoChannel Network Manager However if for example you want to have the FTP Home Directory on a drive different from the Windows drive you need to change this 1 From the Start menu choose Programs gt Administrative Tools gt Internet Services Manager 2 Expand the tree on the left hand side of the Internet Information Services tool so that the Default FTP Site tree is visible 3 Right click on Default FTP Site and choose Properties You should see the Default FTP Site Properties dialog 4 Select the Home Directory tab 5 Change the path in Local Path to your desired location The defaults on the remaining tabs do not need to be changed 6 Click OK 7 Close the Internet Information Services window 51 4 Configuration Configuring InfoChannel Network Manager Step 2 Establishing the Web Home Directory The default home directory for the Web is located at lt system_root gt InetPub wwwroot where lt system_root gt is the letter of the drive where Windows 2000 is installed If you will retain the default skip to Step 3 However if for example you want to have the Web Home Directory on a drive different from the Windows drive you need to change this 1 From the Start menu choose Programs gt Administrative Tools gt Internet Services Manager 2 Expand the tree on the left hand side of the Internet Information Services tool so that the Default Web Site tree is vi
145. re Maintenance Agreement fee is non refundable 12 Table of Contents Table of Contents 13 1 Introduction to InfoChannel Network Manager 16 Communication scheme and network architecture 16 2 Installation 22 Installation of Microsoft software 22 Security notes 26 Installation of InfoChannel Network Manager 3 27 Installation of InfoChannel Player 3 software 27 3 Overview of InfoChannel Network Manager 30 Starting Network Manager 30 The Network Manager interface 33 Getting help on features of Network Manager 39 Configuration needs 39 Mapping an InfoChannel installation 45 Communication sequence of events 47 Closing InfoChannel Network Manager 48 Shutting down InfoChannel Network Manager 48 4 Configuration 50 Configuring InfoChannel Network Manager 50 Configuring an InfoChannel Player machine 61 Dial up FTP access configuration 71 Miscellaneous Player issues 80 5 Defining accounts 84 Access levels 84 Creating an account 86 Editing an account 88 Enabling and disabling accounts 89 13 14 6 Defining Publish Locations 92 The Publish Location machine 92 Adding a Publish Location 93 Editing a Publish Location 95 Enabling and disabling Publish Locations 96 7 Defining and working with Players 100 Creating a Player 100 Editing a Player 107 Enabling and disabling Players 108 Using Groups 109 Associating a Player definition with an actual Player 112 How content is stored on a Player 113 8 Setting up jobs 118
146. re product s with which the EX is to be used or ii immediately cease all use of the Scala Software and return the software in accordance with the provisions of Section 9 hereunder Any installation customization or maintenance services by Scala will be provided under a separate agreement between the parties Software updates are free of charge in the first year only Any fees referred to in this or any separate agreement do not include any duties taxes or handling fees Whenever imposed all duties taxes and handling fees are payable by Licensee Income or other taxes that are required to be paid or withheld by Licensee or Scala under the laws of jurisdictions other than the United States in connection with the license and other fees paid by Licensee hereunder are the sole obligation of Licensee and shall be exclusive of the license and other fees paid by Licensee d Other Scala Services and Information i As a convenience to its Licensees Scala provides certain services materials and information related to the Scala Software to Licensees through Scala s Internet web site the Scala Network Scala expressly reserves the right to modify terminate limit or alter the Scala Network the contents thereof any materials related thereto or Licensee s access thereto at any time without notice to Licensee ii Scala and Licensee expressly agree and acknowledge that 1 Any information posted by Licensee on or to the Scala Network
147. reating your first Player there are no Groups yet In any case you can associate Players with Groups either during the Group creation process described in the section Using Groups on page 109 or during the Player creation process as described here 7 Click the OK button to close the New Player form You see the Player you just created listed on the Players page with any other Players Z InfoChannel Network Manager Enterprise Edition Players Microsoft Internet Explorer File Edit View Favorites Tools Help Back x fat A Search g Favorites EBhistory Ey amp Address ja http localhost gt Go Links 4 NMEE Log In Players Access Mode View Modify InfoChannel NETWORK MANAGER 3 NETWORK MANAGER 3 Eee n Name Connections Group Associations Description Home A O 9 Playerl Lobby exe q inetpub ftproot player1 East The IC Player in the lobby Activity E i Player2 Cafe exe q inetpub ftproot player2 East Player in the cafeteria m i Player3 et d inetpubiftprootiplayer3 East Player for the front Jobs Window window displays B i Player4 eze ftp Player4 Jobs East Player in the lobby at Publish Locations MetroLobby Metro metro location ayer LA Accounts Configuration Select All Clear All woa a er ets Delete Disable Enable New Player SSS SF GG Any number of Players can be defined When you have finished click SUBMIT CHA
148. roup 1 Make sure you are on the Players page 2 Select the Group name in the Show pop up 111 7 Defining and working with Players Associating a Player definition with an actual Player Just the Players and Groups in the selected Group are listed Players Access Mode View Modify gt Show Metro Edit Group Delete Group New Group 1 1 of 1 Name Connections Group Associations Description 0 9 Player4 MetroLobby exe ftp 10 0 0 127 East Player in the lobby at metro location Metro 3 Click Edit Group to open the Edit Group form The form is the same as the New Groups form Make any neces sary changes 4 Click the OK button to close the form 5 Click SUBMIT CHANGES Deleting a Group If you decide you need to delete a Group 1 Make sure you are on the Players page 2 Select the Group name in the Show pop up Just the Players and Groups in the selected Group are listed 3 Click Delete Group You see a confirmation dialog 4 Click the OK button to confirm the deletion 5 Click SUBMIT CHANGES Deleting a Group only deletes the Group definition from the database dissolving its associations Any Players or Groups that were part of the deleted Group are unaffected Associating a Player definition with an actual Player The Player definition in Network Manager is nothing more than a path to its job folder location Associating this definition with a physi cal Player requires running th
149. rtant to understand only in the planning and con figuration stages or when things are not operating correctly Diagnos ing problems that can occur during configuration and transmission does require the attention of an administrator who understands the actual indirect scheme used in Network Manager Once you understand this communication scheme you can see how it can be expanded in various ways to accommodate the varying needs of different customers as suggested by the following diagram a CB CP Cap E Publish Location e Player Fig 2 Flexible scalable layout of a larger InfoChannel installation 1 Introduction to InfoChannel Network Manager Communication scheme and network architecture The diagram schematically illustrates various possible options in an InfoChannel Network layout Multiple authoring stations can publish to a single Publish Loca tion A single authoring station can publish to multiple Publish Loca tions Multiple Publish Locations can be accessible simultaneously to authoring stations and Network Manager Publish Locations can be dedicated file servers or can be hosted on the same machine as Network Manager Network Manager provides centralized control from an easy to use browser interface Web based interface lets administrators use Network Manager locally or remotely from any Internet connected computer with Microsoft Internet Explorer 5 5 SP2 or better Large numbers
150. rticular network Windows Step 2 Install IIS After the basic Windows 2000 installation and before installing Net work Manager you need to add IIS Internet Information Services 5 0 This may require your Windows 2000 CD so it s a good idea to keep it in the drive 1 From the Start menu choose Settings gt Control Panel 2 Choose Add Remove Programs 23 2 Installation Installation of Microsoft software 3 In the Add Remove Programs dialog click the Add Remove Win dows Components button on the left hand side of the dialog This opens the Windows Components Wizard 4 Using the Wizard add the following items Internet Information Services Management and Monitoring Tools Networking Services Script Debugger 5 To finish the installation you need to reboot Windows Windows Step 3 Install service packs After Windows has rebooted you need to apply Windows 2000 Ser vice Pack 2 or higher SP 2 can be installed either InfoChannel Note using the Windows Update shortcut available from At this writing Microsoft is in the Start menu or by downloading it directly from the late beta stages for SP3 ui 8 Microsoft http ww microsoft com windows2000 downloads service packs sp2 default asp 1 Apply the service pack 2 Reboot Windows again Windows Step 4 Update Internet Explorer After installing Windows 2000 and the service packs it s time to update Internet Explorer to 5 5 S
151. s Explorer to the location of your Web site s root directory Delete the files located in the root directory Delete the lissamples and Adminscripts folders in the Inetpub folder Step 5 Creating a workspace folder Next you need to create a Network Manager Workspace folder and make it shared InfoChannel Network Manager Note The Network Manager Workspace folder is where all content and other data related to all con nected Players will reside For this reason you must be sure that the folder is located on a large capacity drive with plenty of empty space Using My Computer or the Windows Explorer create a new folder The folder can be located anywhere even on a different machine provided that it is accessible by a UNC or local path If any of your InfoChannel Network machines will be using FTP to access Network Manager Scala recommends that you create the workspace folder in the default FTP Home Directory folder Doing so makes configuration and general administration sim pler 57 4 Configuration Configuring InfoChannel Network Manager 58 The default home directory for FTP is located at lt system_root gt Inetpub FTProot where lt system_root gt is the letter of the drive where Windows 2000 is installed You can give the folder that you create any name you like So for example you might create the folder as D Inetpub FTProot Workspace Whatever its name and location record the full path to
152. s not in this Group lt East gt lt Metra gt lt The West Coast Metra Group gt Playerl Lobby Player2 Cafe Player3 Window Add Player4 MetroLobby Remove gt Cancel 7 Defining and working with Players Using Groups The form has the following fields a Name Enter a name for the Group It can be anything as long as it is unique b Description Enter a brief description for the Group optional Associating Players with Groups Under the heading Players Associated with this Group on the right hand side of the form is a list of the existing Players and Groups To add Players or Groups to the new Group a Select them in the Players Not in this Group list b Click the lt Add button The selected item s are moved to the Players in this Group list You can add as many Players or Groups to the new Group as you like 4 Click the OK button to close the New Group form You see the Group you just created listed in the Show pop up list at the top of the Players page Any listed Players that you added to the Group reflect this in their Group Associations column The new Group is now available in the New Player and Edit Player forms as well Any number of Groups can be defined enter as many new ones as you need When you have finished click SUBMIT CHANGES to store the new Group in the database Editing a Group If you decide you need to change the name description or associations of a G
153. see the New Account form E InfoChannel Network Manager Enterprise Edition New Account Microsoft Internet Explorer File Edit View Favorites Tools Help Back gt A Qsearch Favorites CHristory Fhe SS Address 4 http localhost Go Links New Account Full Name User Yerification User Name Password Confirm Privileges of this User Access Observer Only gt How to Contact this User Email Cancel 3 Enter the indicated information in the form which has the fol lowing fields a g Full Name Enter the user s full name The name you enter must be unique User Name Enter the username that the person would enter on the Login page The name you enter must be unique Description Enter a brief description of the user optional Password Enter the password for this user Confirm Enter the password again to ensure you didn t type it wrong Access Choose Administrator Manager or Observer from the pop up to set the access level that this user will have when logging into Network Manager Email Enter the email address for this user 4 Click OK to close the form 87 5 Defining accounts Editing an account You see the User Accounts page again with the information you just entered listed The Name column gives what you entered for Full Name as a link which allows the editing of the users
154. sers Guide Separately available EXes come with their own documentation Version information You can view version information on the various software modules that make up the InfoChannel Player software on the nfo panel Resetting to defaults You can reset the settings in the Player Config dialog to their defaults by clicking Reset Settings 4 Configuration Configuring an InfoChannel Player machine Storing your changes When you have finished configuring this Player in the Network and Playback panels click OK to save the changes and exit the utility The changes you make do not actually take effect until the next time the InfoChannel Player Engine is restarted Windows configuration settings for Players The only configuration steps required within Windows on a Player machine relate to use of FTP If your Network Manager Player com munication is entirely by UNC you are finished with Player configu ration and can skip this section If your installation is configured with the Player s job folder on the Player machine itself rather than on the Network Manager machine and the Network Manager will access the folder by FTP you need to enable FTP on the Player This is described in Steps 1 3 immediately below If you are planning to have the Player use FTP dial up in either direc tion from Network Manager to Player or from Player to Network Manager you also need consult the next section Dial up FTP access configuration
155. should be frequently virus scanned so that all files transmitted to Players are verified as clean 4 Configuration Miscellaneous Player issues Scala does recommend that Player machines be scanned for viruses periodically Ideally the scan should be done from a virus scanner run ning on a remote machine with a network connection to the Player If remote scanning is not possible virus checking software should be temporarily installed on the Player After being used to perform a thor ough scan the virus software should then be uninstalled from the Player Player software and Windows services You should be aware that the message dialog boxes that can be put up by certain standard Windows services can disrupt Player operation For example the Messenger service puts up dialogs for certain events When the Player is running a script in full screen mode as it normally is it must be switched out to allow the dialog box to appear inter rupting normal playback The InfoChannel Player software attempts to intercept as many sys tem dialogs as possible but not every situation can be anticipated A system administrator knowledgeable in Windows can attempt to dis able services that may cause disruptive dialogs For operation as a Player these services may not be necessary If the problem services cannot be disabled it is a matter of finding a way to prevent the dialog boxes from having to appear 81 ry f me 5i Hib
156. sible 3 Right click on Default Web Site and choose Properties You should see the Default Web Site Properties dialog 4 Select the Home Directory tab Internet Information Services Action View e EN EX 8 gt E il Status Internet Information Services icnmserver Yes TCP IP icnmserver E os ET 21 Def Hi Def Documents Directory Security HTTP Headers Custom Errors Web Site Performance ISAPI Filters Home Directory When connecting to this resource the content should come from A directory located on this computer A share located on another computer A redirection to a URL Local Path d inet Browse I Script source access IV Log visits V Read IV Index this resource T Write I Directory browsing Application Settings Application name Defaut Application Remove Starting point lt Default Web Site gt Configuration Execute Permissions Scripts and Executables 7 Application Protection Medium Pooled 7 Unload Cancel Apply Help 52 4 Configuration Configuring InfoChannel Network Manager 5 Change the path in Local Path to your desired location The defaults on the remaining tabs do not need to be changed 6 Click OK 7 Close the Internet Information Services window Step 3 Edit accounts In order for the system to be secure you need to disable the Guest user account and a create new user account that doesn t have Administr
157. stantially in accordance with the documentation and specifications set forth in the written materials provided by Scala with the Scala Software In the event that during this warranty period the Scala Software fails to operate in substantial conformity with the documentation and specifications Licensee may return the Scala Software to Scala or the Scala Reseller from which the Scala Software was obtained in accordance with the Scala or Scala reseller return policy as applicable b If the Scala Software is provided as a trial or evaluation version the grant of the license to use the Software shall be on an AS IS basis and subject to the express limitations of the trial Unless Licensee shall have entered into a written license agreement prior to the expiration or termination of the trial period Licensee agrees to cease all use of the Scala Software and to return the Scala Software or to destroy or permanently delete the Scala Software Scala Software documentation and all copies thereof c SOLE REMEDY SCALA AND ITS SUPPLIERS AND LICENSORS ENTIRE LIABILITY AND LICENSEE S EXCLUSIVE REMEDY FOR THE FAILURE OF THE SCALA SOFTWARE TO CONFORM WITH ITS DOCUMENTATION AND SPECIFICATIONS SHALL BE AT SCALA S SOLE OPTION A RETURN OF THE PRICE PAID BY LICENSEE OR B REPAIR OR REPLACEMENT OF SCALA SOFTWARE WHICH IS RETURNED TO SCALA OR A SCALA RESELLER WITH A COPY OF THE INVOICE OR RECEIPT THIS LIMITED WARRANTY IS VOID IF FAILURE OF THE SOFTWARE
158. stem before you start to configure the Network Manager Publish Location and Player machines that make up your network Configuring InfoChannel Network Manager 50 Since InfoChannel Network Manager is Web based the machine run ning it needs to be configured as a Web server using Microsoft s Inter net Information Services IIS If you are not familiar with configuring a Web server then you will probably need the assistance of a Webmas ter or IT manager system administrator The IIS Web server configu ration is not inherently difficult but it is time consuming and requires attention to certain critical details For initial configuration of Network Manager you must log in to the local machine on which you performed the preceding installation Many of the configuration tasks in Network Manager relate to the use of FTP If you will not be using FTP to communicate with Players or Publish Locations you do not need to bother with FTP configuration and can skip to Step 2 Step 1 Establishing the FTP Home Directory The default home directory for FTP is located at lt system_root gt Inet Pub ftproot where lt system_root gt is the letter of the drive where Win dows 2000 is installed Setup tasks and general administration are simpler if you leave the FTP Home Directory at its default and Scala recommends that you do so if you have no compelling reason to change it If you will retain the default skip to Step 2 4 Configu
159. t Organization have not been paid by the Customer as set forth in the customers approved credit terms 11 Extraordinary Expenses The Support Organization reserves the right to charge for unusual or excessive telephone shipping handling media or user manual expenses in connection with the Software Support to be provided hereunder In all cases the Support Organization will notify the Customer of these costs in advance 11 12 Assignment Customer may not assign this Agreement to a third party without the prior written consent of SCALA which consent may be withheld in SCALASS sole discretion SCALA may assign or delegate its rights and responsibilities hereunder to a third party Support Organization upon notice to Customer and may freely assign its rights and obligations hereunder in connection with the merger acquisition or sale of all or substantially all of the assets of SCALA 13 Force Majeure SCALA shall not be responsible or liable for failure to perform or observe or for delay in performing or observing any obligation under this Agreement where such failure or delay arises from any cause beyond the control of SCALA or the Support Organization as applicable including but not limited to strikes lockouts industrial action acts of God insurrection terrorism or civil commotion or any other cause beyond the reasonable control of SCALA or the Support Organization as applicable 14 Limited Warranty SCALA shall perform
160. t in View Only mode even if he or she specified View Modify on the Log In page The message Locked By lt username gt appears in the page header to inform anyone else of the reason that edit access is currently denied Using the instant messaging feature Network Manager provides an instant messaging feature to make it easier for users who are locked out to contact the locking user and request access 85 5 Defining accounts Creating an account To request access or send any other message to another logged in Net work Manager user 1 Click the locking user s username shown after Locked By to open an instant message window 2 Type your message in the window The prompts in the window identify your messages and the other user s responses by their full name Any other Network Manager users who may be currently logged in or who log in while you are messaging are also identified 3 Click Send to send your message An instant message window opens on the other user s screen showing your message You can message back and forth as long as you like 4 When you are finished messaging click Exit Chat Creating an account To create an account 1 Click the Accounts icon in the control frame You see the User Accounts page Normally all user accounts that have been created for this system are listed here Initially it is blank 86 5 Defining accounts Creating an account 2 Click the New Account button You
161. talled Problem Reasons and possible solutions Problem Reason and possible solution 10 Troubleshooting tips Content is not being updated I The Publish Location specified in Send Content jobs is disabled It must be re enabled before content on it will be sent The Publish Location from which Send Content jobs are draw ing is not the Publish Location to which updated scripts are being published Either script authors must adjust the location to which they are publishing or the defined path to the Publish Location in Network Manager must be changed to reflect the actual location where updated scripts are being put Send Content job is disabled Re enable the job on the Jobs page A time based trigger for the Send Content job was not set up correctly Review the scheduling on the Jobs page to be sure that it is triggering at the intended times Can t edit databases If you do not see icons for certain Network Manager pages or the controls that allow you to edit Network Manager items seem to be missing the problem is that you do not currently have editing access There are two possible reasons I You are in View Only mode With the Access Mode pop up switch to View Modify mode The Network Manager account you are logged in under does not have editing privileges An Observer account has no editing privileges and cannot be switched to View Modify mode the Access Mode pop up is not available A
162. te Files command allows you to do so You can delete any non locked file or folder on a Player with this command provided that you know the full path to the item Note however that for the common Player maintenance task of delet ing old content that is no longer needed the Delete Unused Content command discussed in the following section is preferable as it is both simpler to use and safer a Inthe Full Path to Folder or File on Player field type the path to the item you want to delete beginning with its drive letter For example C Temp Testfile mpg Maintenance Tasks Command Delete Files Full Path to Folder or File on Player C Temp Testfile mpg Delete Files in Subfolders Delete Read Only Files b Ifthe item is a folder and you want to also delete the contents of any subfolders select the Delete Files in Subfolders option c Ifyou want the deletion to include files with the Read Only attribute set select the Delete Read Only Files option d Click the lt Add button to add this task to the job A sum mary of the task information appears as a line in the Tasks list e Resume the procedure with step 5 in the Creating a job sec tion on page 120 Delete Unused Content As scripts on the Player are continually updated older scripts and their files that are no longer in use will accumulate Unneeded files can fill the Player s hard drive leaving insufficient r
163. ted if the job is one that does not involve downloading Closing InfoChannel Network Manager When Network Manager is running you can close the interface por tion of the application at any time if you do not need to work with it actively The Network Manager Engine continues to run unless explicitly stopped monitoring Publish Locations running scheduled jobs and handling communication with Players Shutting down InfoChannel Network Manager If you need to shut down Network Manager completely it is like starting the program a two step process Both Network Manager and the underlying network engine must be stopped To shut down the Network Manager application 1 Exit Network Manager if it is running by clicking the close button in its window s upper right corner 2 Right click on the Network Manager icon in the System Tray This produces a pop up menu with just one choice Stop Info Channel Network Manager Engine Choose this to shut down the network engine Stop InfoChannel Network Manager Engine 5 25 PM Any in progress jobs are aborted by a shutdown 48 ry f ai 1E Hibin 1 EDI MS NE Laa z Configuration 4 Configuration Correct configuration is the key to a smoothly functioning InfoChan nel Network Thorough planning of the layout and communication pathways of your InfoChannel Network is in turn the key to a smooth configura tion process It will help greatly if you have mapped out the sy
164. the folder because you will need to enter the path into Network Manager shortly Right click on the folder within which you created the workspace folder in the above example this would be the FTProot folder and choose Sharing Make this folder shared If necessary adjust permissions on the folder so that the appropriate users in partic ular the ICPlayer user can access this folder before you exit the folder Properties dialog Step 6 Configuration within Network Manager I In Network Manager click on the Configuration icon in the con trol frame You see the Configuration page which displays the current set tings of its options 4 Configuration Configuring InfoChannel Network Manager Click the Edit Configuration button to open the following form InfoChannel Network Manager Enterprise Edition Edit Configuration Microsoft Internet Explorer File Edit Yiew Favorites Tools Help Bak gt A Qsearch fyFavorites CHristory yx GH Address http jlocalhost v Go Links NMEE Log In Edit Configuration Network Manager Workspace Location d Inetpub Ftproat Workspace Transmission Workspace Location UNC bi Path icnmserver c lnetpub Ftproot Workspace Activity Logging Detail Maximum z Delivery Timeout Hours eq Player Response Timeout Hours 24 Download Retry Minimum Timeout Minutes 5 Download Retry Maximum Timeout Minutes eo Cance
165. the full name of the user who is currently editing the Net work Manager databases The full name flashes and is actually a link Clicking on the flashing link opens a small dialog that allows a brief instant message requesting access to be sent to the locking user The locking user can then either log out or switch to View Only mode allowing the message sender to then switch to View Modify mode and start working Submitting changes to the databases At times you also see SUBMIT CHANGES and RELOAD DATA BASES choices in the control frame below the icons They appear whenever you have made any changes to information you see on Net work Manager pages Those changes are considered tentative until you choose SUBMIT CHANGES which stores and activates them It is not necessary to submit your changes after each individual data base change You can continue to make changes while the SUBMIT CHANGES choice is visible and submit them all at once when you have finished When you submit changes and click Yes in the confirmation dialog the body of the page you are currently in clears and the message Working appears for several seconds as the databases are updated Then the current page is redisplayed If you have made changes and decide you don t want to keep them you can choose RELOAD DATABASES to reset the displayed infor mation to its last submitted state When you have used either of these two choices they disappear until th
166. them by disabling them When you disable a job its definition remains unchanged It only stops responding to time based or file change triggers that would cause it to run 133 8 Setting up jobs Enabling and disabling jobs 134 A disabled job can still be run manually using the Run Now button To disable an enabled job 1 Select it by clicking the checkbox next to its lightbulb icon 2 Click the Disable button You see its lightbulb darken 3 Click SUBMIT CHANGES The job will no longer run when scheduled It still can be run manu ally To enable a disabled job 1 Select it by clicking the checkbox next to its darkened lightbulb icon 2 Click the Enable button You see its lightbulb light up 3 Click SUBMIT CHANGES The job will resume its run schedule Deleting a job If you are sure you will never need an existing job again you can delete it To delete a job 1 Select it by clicking the checkbox next to its lightbulb icon 2 Click the Delete button You see a confirmation dialog 3 Click OK in the dialog 4 Click SUBMIT CHANGES The job is deleted and no longer listed 8 Setting up jobs Monitoring job activity Monitoring job activity The Activity page accessible by clicking the Activity icon in the con trol frame lets you view messages that Network Manager outputs as it is performing job related activity 3 InfoChannel Network Manager Enterprise Edition Activity Microsoft Internet Ex
167. tp localhost v so Links New Publish Location Name Description How to Connect to this Publish Location Protocol g URL User Name Password Confirm Cancel f a Local intranet 93 6 Defining Publish Locations Adding a Publish Location The New Publish Location form has the following fields a Name Enter a name for the Publish Location It can be any thing as long as it is unique Description Enter a brief description for the Publish Loca tion optional Protocol Choose the protocol by which you access the Pub lish Location from the Network Manager machine either FTP or UNC Make settings specific to the protocol Depending on which pro tocol you choose a different set of options appears below in the form FTP protocol a URL Enter the FTP location that this machine would use to get data from the Publish Location For example ftp 192 168 0 10 PubContent or ftp Pub JishServer com PubContent b User Name Enter the username to gain access to the FTP server c Password Enter the password needed for the username Only asterisks appear d Confirm Enter the password again to ensure you didn t type it wrong OR UNC protocol a Path Enter the UNC path to the Publish Location from this machine For example publishserver d pubcontent 4 Click the OK button to close the form 94 6 Defini
168. tton You see the New Job form Z InfoChannel Network Manager Enterprise Edition New Job Microsoft Internet Explorer File Edit view Favorites Tools Help Back v fa Q Search Ga Favorites EBdistory Ey Address http localhost bd Go Links New Job Name Description what Tasks Send Content Source lt Select a Publish Location gt gt J Main Script J Restart Playback lt Add Maintenance Tasks Mave Up Move Down Remove Command lt Select a Task gt X lt Add Where Players in this Job Players not in this Job lt East gt lt Metra gt xl T mi E fas Local intranet 3 On this form identify the job using the following fields a Name Enter a name for the job It can be anything as long as it is unique b Description Enter a brief description for the job optional The Jobs page below is divided into three sections e What lets you define the action s that the job should perform e Where ets you define the Player s affected by the job e When lets you specify a schedule or other means of triggering the job automatically 4 Define the job s Task s under the What heading a Choose a command This area of the page has a Send Content section just for that com mand The Maintenance Tasks section has a Command pop up 119 8 Setting up jobs Creating a job that lets you choose from
169. u made click RELOAD DATABASES to clear the changes and return to the last stored database values In either case the SUBMIT CHANGES and RELOAD DATABASES choices disappear from the control frame until the next time you make any edits Creating new items Each of the four pages has a button to allow to create a new item New Job New Publish Location New Player or New Account Clicking a New button opens an empty form for you to fill in with the appropri ate information Deleting items you no longer need If you are sure you will not need an item again you can delete it Select it then click the Delete button When you submit the change the item is permanently removed from the database Note that only the Network Manager database is affected by deletions Deleting a Player or Publish Location definition has no effect on Player machines or Publish file servers Viewing large amounts of data When there are too many items to view at once Network Manager presents items in paged format A legend in the right hand side of the page header shows the total number of items and the range of items currently visible for example 11 20 of 27 When there are more items than can be seen at once a Records per Page pop up control appears next to the legend allowing you to choose how many items should be displayed per page ENTERPRISE EDITION Previous Page 12 Next Page paging links 3 Overview of InfoChannel Netw
170. upport Organization will diligently investigate problems reported by the Customer Subject to the exceptions set forth at Sections 4 C and 6 if the Support Organization determines that the problem is the result of a reproducible error defect or malfunction in the supported Software the Support Organization will make reasonable efforts to correct the problem A Support Organization representative will provide Customer with a correction a report determination that further research is required or confirmation that the system works per design specifications a Ifa reproducible error is not correctable a Software performance report will be generated and sent to SCALA s engineering group The correction for the error would be incorporated in the next release or software updates if possible Customer is responsible for informing SCALA of the problem severity Customer is encouraged to call the Support Organization for clarification or uncertainty as regards to Software More severe problems will be given priority over general questions The Customer shall provide to the VAR or Support Organization the name and contact information of one 1 representative of Customer who with SCALA s acknowledgement shall have access to the Support Organization s telephone advice service The representative may be changed from time to time by Agreement between the parties The initial representative shall be as determined by Customer and communicated to the VAR or
171. work Man ager extracts the phone number looks for the connection named InfoChannel Network Manager and passes the number to the con nection to dial 105 7 Defining and working with Players Creating a Player 106 Other dial up approaches A number of other possible approaches to FTP dial up job transmis sion might be used depending on the needs of a given InfoChannel Network The procedure described above covers the simplest approach which uses a single generic connection on the Network Manager server for all Players FTP dial up alternatives supported in Network Manager are e individual connections for each Player e accessing the Players through a dial up router e specifying a custom FTP port number Using individual Player connections Creating an individual connection for each Player is very labor inten sive if the system has many Players However it offers the advantages of allowing custom connection parameters per Player and the addi tional security of a unique username password for each Player To use this approach you need to create connections on the Network Manager server for each Player in essentially the same way as described in creating the InfoChannel Network Manager connection Step 1 on page 71 However instead of a placeholder phone number enter the actual Player phone number and give the connection a unique name Then in the FTP URL field of the Player definition form put th
172. ws 2000 43 Creating incoming dial up connection on Player 73 Default Home Directory 43 Dial up URL in Player definition 105 Enabling server on Player 67 Home Directory 50 52 As location for Workspace folder 57 Individual dial up connections to Players 106 Offsite hosting of workspace 43 Port numbers custom 107 Setting Home Directory on Player 68 Setting permissions for ICPlayer account 55 Using in IC Network 42 Wrong login on Player 152 FTP dial up approaches 105 Full screen playback 65 G Groups Associating Player with 103 Using 109 112 Guest account Disabling on NM machine 53 Disabling on Player 69 H Hard drive filling with old content 139 Help in Network Manager 39 I Ic log Location on Network Manager 144 Location on Player 145 CDesigner Loading retrieved scripts into 147 Running on dedicated machine 40 Icons NM control frame 33 ICPlayer account 55 60 63 IIS Installing 23 Using FTP service from 42 Incoming connection creating on Player 73 InfoChannel Network Diagram 17 18 Folder structure 45 Network architecture 16 Planning 39 Install File command 126 Install File job 146 Install System File command 129 Install System File job 146 Installation Following instructions 150 InfoChannel Player software 27 Microsoft software 22 26 Network Manager 27 Order of operations critical 26 Service packs 24 XML parser 25 Installing files on Player 129 Instant messaging 85 Interface Network Manager 33 39
173. yer 71 Creating for FTP dial up to NM 75 Incoming for FTP dial up to Player 73 Connections Individual FTP dial up per Player 106 Content Accumulating on Player 139 Deleting unused 130 143 Not being updated 155 Publishing linked 142 Retrieving from Player 127 146 Updating from external sources 140 Updating on Players 138 Content files Choosing for Send Content job 125 Storage for script 115 157 Index Contents xml file 115 Control frame NM icons 33 Custom Playback Mode 66 D Databases Changing and restoring 35 38 Editing not possible 155 Delete File job 147 Delete Files command 130 Delete Unused Content command 130 Delete Unused Content job 143 154 Deleting database items 38 Device drivers problem 154 Dial up connections on Player 71 Dial up router accessing Players 107 Disabling and enabling items 36 Drivers installing on Player 129 Drivers using certified 26 E Edit Account form 88 Edit Configuration form 59 Edit Job form 132 Edit Player form 107 Edit Publish Location form 95 Editing items 37 Email address 85 Enabling and disabling items 36 Engine Network Manager Continuous operation 48 Starting 30 Stopping 48 EX options Player Config utility 66 F File change triggering job on 122 Filenames versionated 114 Files retrieving from Player 128 Folders Creating for Player jobs 100 158 Structure in IC Network 45 FTP Configuring Player dial up to NM 75 79 Connection limit in Windo

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