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to HP Color LaserJet 8550 printer user Manual

1. A Upper Left Door B Fuser and Duplexer optional area C Multi bin Mailbox optional For information on clearing jams see the quick reference guide CAUTION Resetting the transfer life count without replacing the transfer kit can cause print quality problems and may damage the printer 164 8 Solving Printer Problems EN Media Handling Problems Problem Cause and Solution Media jams The media does not meet the specifications for this printer For media specifications see Supported Media Weights and Sizes for Input Trays in chapter 3 The paper or other media is in poor condition Replace the media The media was not stored correctly Replace the media Media should be stored in its original packaging in a dry area The media type is set incorrectly Select the correct media type in the printer control panel For more information see chapter 2 Using the Printer Control Panel You are using media that has already passed through the printer or a copier Do not re feed media The input tray is loaded incorrectly Remove any excess media from the input tray Press the media down under the tabs in the input tray For more information on loading media see chapter 3 Common Printing Tasks The media guides are not adjusted correctly Adjust the media guides so that they are firmly against the media but not bending the media If you are printing on heavy media and th
2. 54 2 Using the Printer Control Panel EN Note EN 9 Press SELECT to print the page 10 Repeat step 4 to verify that the lines on the front and back of the page are now properly aligned If the lines on the front and back of the page do not properly align then repeat steps 4 9 until they are properly aligned Printing Internal Pages 55 Managing Memory The printer supports an optional printer hard disk as well as ROM read only memory and synchronous DRAM dynamic random access memory DIMMs dual inline memory modules DRAM DIMMs must be installed in synchronized pairs two DIMMs with the same amount of memory installed in slots such as 1 and 2 see task 5 on page 209 For more information on DIMMs see appendix A DIMM Installation The printer comes with a minimum of 32 MB of RAM and can be expanded with additional DIMMs The printer has four available DIMM slots for additional 8 16 32 or 64 MB DIMMs An optional printer hard disk is available for storing downloaded fonts and forms in the printer Unlike standard printer memory information stored on the printer hard disk is permanently downloaded and can remain in the printer even when the printer is turned off A printer hard disk also enables proof and hold and mopying features which can significantly decrease the processing time for multiple copies or large or complex jobs For information on ordering a printer hard disk see Accessories Options an
3. HUOLTO HP Color LaserJet 8550 8550N 8550DN 8550GN 8550MFP kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yllapitotoimia jotka voidaan suorittaa ilman erikoisty kaluja Varo Mik li kirjoittimen suojakotelo avataan olet alttiina nakymattomalle lasersateilylle laitteen ollessa toiminnassa Ala katso sateeseen 226 B Specifications EN EN Varning Om laserprinterns skyddshdlje ppnas da apparaten ar i funktion uts ttas anv ndaren f r osynlig laserstralning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista Aallonpituus 775 795 nm Teho 5 mW Luokan 3B laser Safety Information 227 228 B Specifications EN Note EN Warranty Information Hewlett Packard Limited Warranty Statement HP PRODUCT DURATION OF WARRANTY HP Color LaserJet 8500 8550N 1 year on site 8550DN 8550GN This section does not cover warranty specifications for the 8550MFP product Please refer to the HP Color LaserJet 8550MFP Copy Module User Guide 1 HP warrants HP hardware accessories and supplies against defects in materials and workmanship for the period specified above If HP receives noti
4. The approximate print speeds offered by this printer might vary from those listed above because the following factors affect processing time EN Complex graphics or large graphics I O configuration Type of computer Computer configuration Amount of printer memory Network operating system Network configuration Print media Features 19 Printer Information Configurations This printer is available in five configurations as described below HP Color LaserJet 8550 The HP Color LaserJet 8550 comes standard with a 100 sheet tray 1 a 500 sheet tray 3 a printer stand and 32 MB RAM HP Color LaserJet 8550N The HP Color LaserJet 8550N comes standard with a 100 sheet tray 1 a 500 sheet tray 2 a 500 sheet tray 3 a printer stand 32 MB RAM an HP JetDirect print server 10 100 Base TX and an internal hard disk HP Color LaserJet 8550DN The HP Color LaserJet 8550DN comes standard with a 100 sheet tray 1 a 500 sheet tray 2 a 500 sheet tray 3 a tray 4 2000 sheet input tray a duplexer 64 MB RAM an HP JetDirect print server 10 100 Base TX an internal hard disk and five stabilizing legs Z 5 2 HP Color LaserJet 8550GN The HP Color LaserJet 8550GN comes standard with a 100 sheet tray 1 a 500 sheet tray 2 a 500 sheet tray 3 a tray 4 2000 sheet input tray a duplexer 128 MB RAM an HP JetDirect print server 10 100 Base TX an internal hard disk five stabilizing l
5. For photographs use ColorSmart Il setting in the Color tab Or if you are using the Manual setting select Smooth Halftone and Screen Match color mode For more information on printer driver settings see the online help 116 5 Using Color EN EN Using Scanners For the best image quality make as many adjustments as possible in the scanner imaging software before scanning These adjustments many of which are listed below can increase the resolution of the image resulting in higher quality images e Select the appropriate image type for example color photograph line art or text e Select the optimum image resolution based on image type at least 300 dpi for most images however select 600 dpi for line art graphics and text e Crop the image to scan only what you need Scale the image for the optimum resolution when it is reproduced e Adjust the image sharpness contrast and brightness e Set the gamma correction to 2 2 For more information on scanner gamma correction see the scanner s documentation e When possible import images at the size you plan to use actual size Resolution Considerations for Graphics Images and Photographs 117 Adjusting the Color Balance CAUTION Adjusting the color balance will change the printer s calibration Because this procedure adjusts parameters within the printer hardware it will affect all print jobs Check with your system administrator before making any changes
6. If you are using Windows 9x Windows NT or Windows 2000 the host computer or the printer might not be shared correctly For more information on sharing see the Windows documentation If you are using Novell NetWare you might not have configured the queues properly Use the HP Web JetAdmin software to configure the queues For more information on configuring queues see the HP Web JetAdmin online help The computer port is not configured or working correctly Connect another peripheral to this port to check the port operation If you are using AppleTalk the printer is not selected in the Chooser menu Go to the Chooser menu Select the printer type In the list box select the printer name Select the printer port icon When you close the Chooser menu the settings will be saved 176 8 Solving Printer Problems EN The printer is on but not lf you are using AppleTalk verify that the AppleTalk receiving data Data light name matches the name on the configuration page does not blink and Print the configuration page Go to the Chooser menu nothing prints Select the printer type In the list box select the printer continued name that matches the printer name on the configuration page Select the printer port icon When you close the Chooser menu the settings will be saved The printer is on and EGY is not displayed on the printer control panel receiving data Data light Press Go to bring the printer online blinks
7. Obtaining software utilities and electronic information For U S and Canada Phone 661 257 5565 Fax 661 257 6995 Mail Hewlett Packard P O Box 907 Santa Clarita CA 91380 9007 U S A For Asia Pacific Countries Regions Contact Fulfill Plus at 65 740 4477 Hong Kong SAR Indonesia Philippines Malaysia or Singapore For Korea call 82 2 3270 0805 or 82 2 3270 0893 For Australia New Zealand and India For Australia and New Zealand call 61 2 565 6099 For India call 91 11 682 6035 For European English For U K call 44 142 986 5511 For Ireland and outside U K call 44 142 986 5511 EN EN HP direct ordering for accessories or supplies Call 800 538 8787 U S or 800 387 3154 Canada HP Support Assistant compact disc This support tool offers a comprehensive online information system designed to provide technical and product information on HP products To subscribe to this quarterly service in the U S or Canada call 800 457 1762 In Hong Kong SAR Indonesia Philippines Malaysia or Singapore call Fulfill Plus at 65 740 4477 HP Service Information To locate HP Authorized Dealers call 800 243 9816 U S or 800 387 3867 Canada HP Service Agreements Call 800 835 4747 U S or 800 268 1221 Canada Extended Service 800 446 0522 HP FIRST HP FIRST Fax will deliver detailed troubleshooting information on common softwar
8. e When Transparency is selected in the Paper tab of the printer driver HP ColorSmart II chooses specialized colors to provide the best projection quality e HP ColorSmart Il is also the most reliable setting for PANTONE color reproduction For more information on using PANTONE colors see PANTONE Colors later in this chapter 110 5 Using Color EN Manual Mode For custom color printing jobs you can turn off HP ColorSmart II defaults and set color adjustments manually The Manual mode allows you to adjust the color settings for text graphics and photographs separately by manipulating the available settings The following settings apply to all types of media e Halftone Changes the method used to produce lighter shades of solid colors e Smooth Works well for solid areas gradients and photographs by smoothing out fine color gradations and providing accurate color reproduction e Detail Works well for text multiple colored text line art and detail oriented graphics by providing sharper edges e Color Adjustment Changes the color settings for elements on the page e Screen Match Color is optimized for reproducing of sRGB monitor colors The term SRGB is generally used to define RGB red green blue color output for monitors This setting maximizes the similarities between the appearance of the printed document and the document as it appears on the monitor Screen Match is the printer default input color s
9. Glossy Transparencies 64 3 Common Printing Tasks Media Size Common Name and Dimensions Maximum Capacity 125 sheets of 20 Ib 75 g m bond 16 to 58 Ib 60 to 216 g m bond Letter 8 50 by 11 in 215 90 by 279 40 mm Legal 8 50 by 14 in 215 90 by 355 60 mm 11 by 17 in 279 40 by 431 80 mm Executive 7 25 by 10 50 in 184 15 by 266 70 mm A4 210 by 297 mm 8 27 by 11 70 in A5 148 by 210 mm 5 83 by 8 27 in A3 297 by 420 mm 11 70 by 16 55 in JIS B5 182 by 257 mm 7 17 by 10 13 in JIS B4 257 by 364 mm 10 13 by 14 34 in ISO B5 176 by 250 mm 6 93 by 9 85 in 12 by 18 50 in 304 80 by 469 90 mm 312 by 440 mm 12 29 by 17 33 in Custom minimum 99 by 190 mm 3 90 by 7 49 in maximum 304 by 469 mm 11 98 by 18 48 in Letter 8 50 by 11 in 215 90 by 279 40 mm A4 210 by 297 mm 8 27 by 11 70 in 4 to 5 mils 0 10 to 0 13 mm thick Letter 8 50 by 11 in 215 90 by 279 40 mm A4 210 by 297 mm 8 27 by 11 70 in EN Media Size Common Name and Maximum Media Type Dimensions Capacity Envelopes Commercial 10 Com10 Maximum 30 Monarch sized 4 10 by 9 50 in 24 Ib envelopes 104 14 by 241 30 mm 90 g m Monarch 3 90 by 7 50 in bond 99 06 by 190 50 mm C5 162 by 229 mm 6 38 by 9 02 in DL 110 by 220 mm 4 33 by 8 67 in B5 176 by 250 mm 6 93 by 9 85 in Double Post Card JPOSTD 148 by 200 mm 5 83 by 7 88 in a HP recommends us
10. Make sure you have a clean work area free of sharp or rough objects that might damage the drum To avoid damaging the drum remove all jewelry and watches before continuing Contact with any of these items can cause permanent damage 198 8 Solving Printer Problems EN EN To clean the transfer drum 1 Leave the printer powered on and open the printer s front door 2 Push the white button on the lower green lever and swing the lever to the right 3 Open the upper door on the right side of the printer 4 Using the handles gently pull out the transfer drum until it stops Print Quality Problems 199 Lift the drum out of the printer Place the drum on a clean smooth surface that is free of sharp or rough objects 7 Face the drum surface towards you the handles will be away from you 8 Center the print sample beside the transfer drum with the top of the page toward the transfer drum 9 Using the print sample as a reference inspect the transfer drum for a small spot or speck that might be causing the repetitive defects 10 To locate the spot or speck you might have to rotate the transfer drum by turning the shiny metal area on either side of the transfer drum surface with your fingers CAUTION Use extreme care when remov
11. Verify that all cables are connected Turn the printer off and on to reset the printer If the condition persists contact a local authorized HP dealer or service representative for service Turn the printer off and on to reset the printer For a 50 3 error turn the printer off for 30 minutes to allow the fuser to cool and then turn the printer on If the condition persists contact a local authorized HP dealer or service representative for service Turn the printer off and on to reset the printer If the condition persists contact a local authorized HP dealer or service representative for service Turn the printer off and on to reset the printer If the condition persists contact a local authorized HP dealer or service representative for service EN Indicates that a memory error occurred during the configuration and validation of DIMM memory X Hardware Type 0 ROM 1 RAM Y Hardware Device 0 Onboard ROM RAM 1 DIMM slot 1 2 DIMM slot 2 3 DIMM slot 3 4 DIMM slot 4 5 DIMM slot 5 6 DIMM slot 6 7 DIMM slot 7 8 DIMM slot 8 ZZ Error 0 Unsupported memory 1 Unrecognized memory 2 Unsupported memory size 3 Failed RAM test 4 Exceeded maximum RAM size 5 Exceeded maximum ROM size 6 Invalid DIMM speed check DRAM 7 DIMM is reporting information incorrectly 10 DIMM address conflict 11 PDC XROM out of bounds 12 Could not make temporary mapping 13 Invalid RAM type 14 DIMM not paired
12. but nothing prints The levers inside the front door of the printer might not be latched Verify all levers inside the front door are properly latched and close the front door The Data indicator is flashing Wait for the Data indicator to stop flashing The printer is still receiving data The printer might be out toner et ine aNg control panel display for T 4 gt For more information on e iana the te toner A see the installation guide included with the toner cartridge The imaging drum life might be PAEA AK the pua contro sey display for i E DRUH r For more oao on replec the anim kit see ahe installation guide included with the drum kit Check the printer control panel for messages For more information on resolving printer control panel messages see chapter 7 Printer Control Panel Messages The parallel port might have an MS DOS timeout error Add a MODE command to the autoexec bat file For example in MS DOS 4 0 or later use MODE LPT1 B For earlier versions of MS DOS use MODE LPT1 P Both examples are for a printer connected to LPT1 See the MS DOS documentation for more information EN Printer Response Problems 177 Problem Cause and Solution The printer is on but You are using the MS DOS copy command with the B cannot print a PostScript option COPY B lt filename gt PRN Of COPY file lt filename gt PRN B Try the same command without the B option The PostScript printe
13. e Off tThe printer does not require attention e Flashing The printer requires attention J Select Selects the item or value currently shown on the printer control selected For information on the status lights for the multi bin mailbox and tray 4 see Optional Paper Handling Accessories and Status Lights in chapter 1 EN Overview 29 When to Use the Printer Control Panel Menus The printer control panel menus allow you to select items such as the number of copies and test pages Use the printer control panel to perform the following tasks Set the media type for each input tray and the size for tray 1 Job management e Continue a proof and hold job e Quick copy a job e Job storage e Private printing Step through the control panel help messages Switch between online and offline status Print configuration pages Set the printer defaults when the application does not support the option Change the printer s EIO configuration Print a file directory page to identify the fonts and macros available on the printer hard disk Adjust duplex registration Using the Printer Control Panel in Shared Environments The printer control panel functions in a network or other shared printer environment in the same way as it does when it is connected to a standalone computer Follow these guidelines before you change printer control panel settings See the system administrator before making printer control panel changes
14. verify the communications board was reinstalled correctly For more information on installing DIMMs see appendix A DIMM Installation for more information on installing a printer hard disk see the installation guide included with the printer hard disk Tray 4 will not power on The power cord is not firmly plugged into both the printer and the power receptacle Remove and reconnect the power cord Verify that the cables are firmly attached between tray 4 and the printer Also verify that the cables are connected to the correct connector For more information on connecting the cables between tray 4 and the printer see the getting started guide EN Printer Response Problems 173 Problem Cause and Solution The multi bin mailbox will Verify that the power cord is firmly plugged into both the not power on multi bin mailbox and the power receptacle Remove and reconnect the power cord Verify that the cables are firmly attached between the multi bin mailbox and tray 4 Also verify that the cables are connected to the correct connector For more information on connecting the cables between the multi bin mailbox and tray 4 see the getting started guide Verify that the multi bin mailbox is firmly attached to the printer The printer does not Verify that the power cord is firmly plugged into both the recognize the multi bin multi bin mailbox and the power receptacle Remove mailbox and reconnect the power cord Verify t
15. condition persists contact a local authorized HP dealer or service representative for service For more information on configuring input trays see Configuring Media Type and Size in chapter 2 Turn the printer off and then on to reset the printer If the message reappears contact a local authorized HP dealer or service representative for service Do not operate the printer in this condition or the printer can be seriously damaged Open the upper right door and check for a media jam or misfed media Turn the printer off and on to reset the printer If the message reappears contact a local authorized HP dealer or service representative for service Turn the printer off and on to reset the printer If the condition persists contact a local authorized HP dealer or service representative for service Printer Messages 135 Message Indicates that a problem exists with the internal memory X Description 0 Internal ROM or RAM 1 8 DIMM slots 1 8 Indicates that the internal RAM memory test failed Indicates a scan buffer error Indicates a dynamic RAM controller error Indicates a communication error between tray 4 and the printer X YY Description X Device number in the link YY Error code from the optional device Indicates a tray 4 error X YY Description X Device number in the link YY Error code from the optional device 136 7 Printer Control Panel Messages Recommended
16. configuring paper type size 40 configuring parallel advanced functions 46 configuring Power Save 46 configuring RAM_57 configuring toner low response 45 connector C Link illustration_23 connector parallel illustration_23 connector tray 4 illustration_23 connectors communication cable illustration 23 connectors EIO 23 connectors network 23 connectors power illustration 23 consumables continue if low 45 consumables illustration 124 consumables ordering 204 consumables recycling 127 consumables replace frequency_125 consumables selecting out response 45 consumables stop if low_45 continue consumables if low_45 control panel buttons _28 control panel changing values 28 control panel display language 50 control panel features_28 EN control panel forgotten password _49 control panel illustration_28 control panel keys_28 control panel lights_28 control panel locking 49 control panel menus_28 control panel message display_28 control panel messages 129 control panel messages not showing_173 control panel moving through items_29 control panel setting password_49 control panel settings work incorrectly_179 control panel using menus _ 30 control panel verifying lock 52 control panel verifying password 52 copies default setting 33 curled output causes 171 172 customer support 3 custom sized media printing from tray 1_77 custom sized media weights types_61
17. d operation outside of the published environmental specifications for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE HP will be liable for damage to tangible property per incident up to the greater of 300 000 or the actual amount paid for the product that is the subject of the claim and for damages for bodily injury or death to the extent that all such damages are determined by a court of competent jurisdiction to have been directly caused by a defective HP product TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE THE CUSTOMER S SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU 230 C Warranty Informa
18. legal size print soeeds 17 legal size weights types 61 letter size override with A4 44 letter size print soeeds_17 letter size weights types 61 letterhead printing from tray 4 86 letterhead printing from trays 2 and 3_83 letterhead specifications 68 letterhead weights sizes 61 lights 3000 sheet Stacker 24 235 lights 3000 sheet Stapler Stacker_24 lights Attention _29 lights Data_29 lights multi bin mailbox_24 lights Ready_29 lights tray 4 24 loading envelopes in tray 1_75 loading media in tray 1_74 loading media in tray 4 84 loading media in trays 2 and 3 80 locating consumables 124 locking control panel_49 locking verifying control panel 52 log printing error 51 log printing event_51 lower left door illustration_23 lower right door illustration_22 M Mac OS color settings 112 Mac OS ColorSync_112 Macintosh color settings 112 Macintosh ColorSync_112 magenta toner cartridges ordering_204 magenta toner cartridges replace frequency_126 maintenance density sensor_197 maintenance making room for_123 manual feed default_33 maps printing menu_37 Material safety data sheet obtaining 216 measurements printer_123 measurements space for printer123 media guides adjusting in tray 4 84 media guides adjusting in trays 2 or 3 80 media jams causes 165 media jams duplexer_139 media jams fuser_139 media jams locations 163 media jams transfer 141 media jams troubleshooting
19. letterhead or transparencies for each of the input trays If the media type and size have been correctly configured for the input trays the printer will print based on the type and size of media and will automatically use the correct input tray Configuring the media type is beneficial for several reasons e Setting the media type prevents printing on the wrong possibly expensive media e The printer will automatically adjust its print speed to accommodate special media such as card stock labels and transparencies These adjustments will give the best quality output saving time and resources Note If the media type is not set properly the printer might not print on the correct media or at the correct speed for the media type which can result in poor print quality 40 2 Using the Printer Control Panel EN Note EN To configure the input trays Follow the steps below to configure the media type 1 Press MENU until PAPER HEHDLIHG MENU appears on the printer control panel display Press ITEM until TREY Cruzer TYEE appears on the display Press VALUE until the correct media type appears on the display right of the selection To configure the media size in tray 1 repeat steps 1 4 size will replace references to type Trays 2 3 and the optional tray 4 will automatically sense the media size Repeat steps 2 through 4 to configure the media type in another input tray Of Press GO
20. 2 Phillips screwdriver Slide the formatter board out and lay it on a flat grounded surface EN EN 5 The DIMM slots are paired 1 2 3 4 5 6 and 7 8 The ROM font DIMMs are placed in odd numbered slots Place DIMMs in the next available slots Push the levers down as shown Match the notches on the DIMMs with the tabs on the connectors Firmly push the DIMM into the slot until the levers lock Repeat for each DIMM Supported DIMMs 209 210 A DIMM Installation 8 Insert the formatter board into the printer ensuring that the edges of the board line up with the guides in the printer 9 Tighten the thumb screws reconnect the power and turn on the printer 10 Confirm installation print a configuration page and compare it with the previous configuration page EN p Specifications Electrical Specifications 110 Volt Models 220 Volt Models Power Requirements 100 127 V 10 220 240 V 10 50 60 Hz 2 Hz 50 60 Hz 2 Hz Power Consumption typical During printing black amp 750 W average 750 W average white Duri
21. 3 x 9x NT 4 0 Windows 2000 and using the Booklet Maker for Macintosh Note Duplex printing must be selected in order to use the Booklet Printing feature Offline Booklet Printing delivers the job to the top face down output bin The user can remove the job from the printer and bind or staple it Right and left binding options are provided for Asian languages The user may also insert one full blank page 2 booklet pages at any location in the booklet Inline Booklet Printing uses a finishing device like a multi bin mailbox to staple or bind the booklet Booklet Printing requires the document be sent to the left face up output bin instead of the top face down output bin The user selects the destination of the print job and the software places the pages in the proper order for binding Custom Order allows the user to specify the page sequence EN Booklet Printing 103 Print on Backside of Heavy Media Print on Backside of Heavy Media allows you to print on both sides of media that is not supported in the automatic duplexer accessory 1 Make sure that the appropriate media type is selected in the driver Select the face up output bin for the destination Print the odd pages of the desired document from the software application Turn the media over blank side up and place it in tray 1 select Print on Backside of Heavy Media from the Print Quality tab of the driver Select the face up output bin for the des
22. 47 888 Caracas 207 8488 Europe Middle East and Africa Austria 43 0 7114 201080 Belgium Dutch 32 0 2 626 8806 French 32 0 2 626 8807 Denmark 45 39 29 4099 English International 44 0 171 512 52 02 Finland 358 0 203 47 288 France 33 0 1 43 62 34 34 Germany 49 0 180 52 58 143 10 EN EN Ireland Israel Tel Fax Italy Netherlands Norway Poland Portugal Russian Federation South Africa Spain Sweden Switzerland Turkey United Kingdom 353 0 1 662 5525 972 0 9 9524848 972 0 9 9524849 39 02 264 10350 31 0 20 606 8751 47 22 11 6299 48 22 519 06 00 48 22 519 06 01 351 0 1 318 00 65 7 095 916 98 21 7 095 916 98 35 27 0 11 8061030 34 902 321 123 46 0 8 619 2170 41 0 848 80 11 11 90 212 224 59 25 44 0 171 512 52 02 11 12 EN Contents 1 The HP Color LaserJet 8550 Printer Features Printer Information Configurations Locating the Printer s Parts Optional Paper Handling Accessories and Status Lights 2 Using the Printer Control Panel Overview Printer Control Panel Keys and Indicator Lights When to Use the Printer Control Panel Menus Using the Printer Control Panel in Shared Environments Resetting the Printer Factory Defaults Printing Menu Maps Changing Settings in the Printer Control Panel Configuring Menu Selections Auto Continue Tray 1 Auto Configuring Media Type and Size Selecting an Output Bin Setting Media Type a
23. 61 B5 size weights types 61 EN background dark_190 beam error 132 belt illustration 124 belt replace frequency_126 bidirectional turn off communication 46 bins configuring output 42 bins face down output 42 bins face up output 42 bins face up output illustration 22 bins left output 42 bins left output illustration 22 bins selecting output_42 bins top output 42 black and white print color as 112 black and white print soeeds_17 black toner cartridges illustration 124 black toner cartridges ordering_204 black toner cartridges replace frequency_126 bond paper weights sizes_ 61 booklet printing_103 buttons control panel_28 buttons power illustration_22 C C5 size weights 62 cables connection illustration_23 Canada DOC regulations 217 Cancel Job key illustration_28 canceling print job key_28 canceling print job message 138 card stock duplexing _190 card stock printing from tray 1_77 card stock weights sizes 61 carousel will not rotate_175 cartridges error 147 cartridges ordering 204 cartridges recycling 214 cartridges replace_155 changing control panel settings 29 changing orientation_73 charcoal filter illustration 124 charcoal filter ordering 204 charcoal filter replacement frequency 126 cleaning roller illustration_124 cleaning roller ordering_204 cleaning roller replace frequency_126 cleaning density sensor_197 cleaning post charger_202 cleaning toner from
24. Action Turn the printer off and on to reset the printer If the condition persists contact a local authorized HP dealer or service representative for service Turn the printer off and on to reset the printer If the condition persists contact a local authorized HP dealer or service representative for service Turn the printer off and on to reset the printer If the condition persists contact a local authorized HP dealer or service representative for service Turn the printer off and on to reset the printer If the condition persists contact a local authorized HP dealer or service representative for service Verify that the communication and power cables are connected Press Go to continue printing If the message persists turn the printer off and on to reset the printer Verify that the communication and power cables are connected Press Go to continue printing If the message persists turn the printer off and on to reset the printer EN Message EN Indicates a multi bin mailbox error X YY Description X Device number in the link YY Error code from the optional device Indicates an electronic controller error X Description 1 DC Controller Error 2 DC Controller IC Malfunction 3 Internal Communication Malfunction Indicates that a recoverable error has been detected in the NVRAM nonvolatile random access memory Indicates that the NVRAM is full and the printer i
25. Drum In many countries regions this product s toner cartridge photoconductive drum transfer assembly and fuser can be returned to HP at the end of each item s useful life A prepaid shipping label and instructions on how to return the toner cartridge drum are included with the replacement toner cartridge drum If your country region is not listed in the replacement s brochure see the HP Customer Care information in the front of this guide HP LaserJet Printing Supplies In many countries regions this product s printing supplies e g toner cartridge drum fuser can be returned to HP through the HP Planet Partners Printing Supplies Environmental Program An easy to use and free takeback program is available in over 20 countries Multi lingual program information and instructions are included in every new HP LaserJet toner cartridge and consumables package 214 B Specifications EN EN HP Planet Partners Printing Supplies Environmental Program Information Since 1990 the HP LaserJet Toner Cartridge Recycling Program has collected more than 25 million used LaserJet toner cartridges that otherwise may have been discarded in the world s landfills The HP LaserJet toner cartridges and consumables are collected and bulk shipped to our resource and recovery partners who disassemble the cartridge After a thorough quality inspection selected parts such as nuts screws and clips are reclaimed for use in new cartridges Remaining materials
26. EIO Slot Indicates that a laser scanner error has occurred 130 7 Printer Control Panel Messages No action is required Open the Stapler door and clear the paper or staple jam To continue printing press Go Only the amount of data that fits in the printer s internal memory is printed Reduce the page complexity or add more memory then print the page again The current data in the print buffer will be lost No action is required Printing can continue but some data might be lost Check that all cables are connected to the EIO ports and that the EIO board is seated properly If possible print to another network printer to verify the network is working properly All data in the print buffer will be lost Open and close the front door of the printer to remove any remaining pages from the printer Reprint the job If the problem persists turn the printer off and on to reset the printer EN Message EN Tray 1 is configured for one media size but the printer detects a different size being fed from the tray 1 specified in the printer driver or application lt Size gt is the media size specified in the printer driver or application Tray 1 is configured for a custom media size but the printer detects a different size being fed from the tray 1 dhh dth gt is the media width selected in the application or printer driver iLength is the media length selected in the application or pri
27. Mountain Time Charges begin only when you connect with a support technician Prices subject to change European Customer Support Center Language and In country region Options Available Open Monday through Friday 8 30 18 00 CET HP provides a free telephone support service during the warranty period By calling a telephone number listed below you will be connected to a responsive team waiting to help you If you require support after your warranty has expired you can receive support for a fee through the same telephone number The fee is charged on a per incident basis When calling HP have the following information ready product name and serial number date of purchase and description of the problem English Ireland 353 1 662 5525 U K 44 171 512 5202 International 44 171 512 5202 Dutch Belgium 32 2 626 8806 Netherlands 31 20 606 8751 French France 33 01 43 62 3434 Belgium 32 2 626 8807 Switzerland 41 84 880 1111 German Germany 49 180 5382 6222 Austria 43 1 0660 6386 Norwegian Norway 47 2211 6299 Danish Denmark 45 3929 4099 Finnish Finland 858 9 0203 47288 Swedish Sweden 46 8 619 2170 Italian Italy 89 2 264 10350 Spanish Spain 34 90 232 1123 Portuguese Portugal 851 1 441 7199 In country region support numbers If you require support after your warranty has expired additional repair services or if your country region is not listed below see
28. Part 15 Class A ICES 002 Issue 2 AS NZS 3548 1995 Supplementary Information The product herewith complies with the requirements of the EMC Directive 89 836 EEC and the Low Voltage Directive 73 23 EEC and carries the CE Marking accordingly 218 B Specifications EN The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation WARNING This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Boise Idaho USA May 1999 For regulatory topics only Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger Strasse 110 140 D 71034 B blingen FAX 49 7031 14 3143 USA Contact Product Regulations Manager Hewlett Packard Company P O Box 15 Mail Stop 160 Boise ID 83707 0015 Phone 208 396 6000 EN Regulatory Statements 219 DECLARATION OF CONFORMITY according to ISO IEC Guide 22
29. The imaging drum is past its specified life 144 7 Printer Control Panel Messages Recommended Action See the system administrator for access to the printer hard disk Open the front door Raise the green and blue levers Remove the imaging drum Reinstall the drum lower both of the levers and close the front door If the problem persists contact a local authorized HP dealer or service representative for Service Although printing can continue the drum kit should be replaced for optimum printer operation For more information on replacing the drum kit see the installation guide included with the drum kit For more information on configuring the printer response to this message see Selecting Toner Low Response in chapter 2 Printing cannot continue until the drum kit has been replaced For more information on replacing the drum kit see the installation guide included with the drum kit EN Message EN The printer has detected an error in the duplexer An EIO accessory is initializing N EIO Slot Number 1 Bottom EIO Slot 2 Top EIO Slot Indicates an EIO card error The error is logged to the event log with more detail N EIO Slot Number 1 Bottom EIO Slot 2 Top EIO Slot The printer is running an internal test to verify operation When the printer is finished the printer returns to the ready state but remains offline The top output bin face up on the multi b
30. and EN 45014 Manufacturer s Name Hewlett Packard Company Manufacturer s Address Montemorelos 299 Guadalajara Jalisco 45060 M xico declares that the product Product Name Duplexer Model Number C4782A Product Options ALL conforms to the following Product Specifications Safety IEC 950 1991 A1 A2 A3 A4 EN 60950 1992 A1 A2 A3 A4 A11 IEC 825 1 1993 A1 EN 60825 1 1994 A11 Class 1 Laser LED EMC CISPR 22 1997 EN 55022 1998 Class B EN 61000 3 2 1995 EN 61000 3 3 1995 EN 55024 1998 FCC Title 47 CFR Part 15 Class B ICES 002 Issue 2 AS NZS 3548 1995 Supplementary Information The product herewith complies with the requirements of the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC and carries the CE Marking accordingly The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two Conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 220 B Specifications EN Guadalajara Jalisco M xico May 1999 For regulatory topics only Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia European Contact Your Local Hewlett Packard Sales and Service O
31. any paper heavier than 28 Ib up to 58 Ib 105 to 216 g m bond Always print heavy paper stock from tray 1 In the printer driver select Heavy Paper as the paper type on the Paper tab to ensure the correct finish on the media Also use the left face up output bin to prevent media jams To print on custom sized media set the media size in your application or the printer driver The printer will accept custom sizes between 3 90 by 7 49 in 99 by 190 mm and 12 by 18 50 in 304 80 by 469 90 mm If the media size set in your application or the printer driver does not match the size of the media being fed into the printer then the printer might not feed the media or the media might jam Do not use media heavier than 58 Ib 216 g m bond Handle transparencies by the edges to avoid leaving fingerprints on the transparency Use only transparencies and glossy media that meet the specifications for this printer Using an incorrect type of media can damage the printer For more information on glossy media see Supported Media Weights and Sizes for Input Trays earlier in this chapter Printing from Tray 1 77 Orienting Media Orienting Media in Tray 1 Figure 8 Place media into the input tray with the side to be printed on face up for single sided printing see figure 8 For letter or A4 sized media place the top of the page toward the rear of the printer and the long edge toward the p
32. appears on the printer control panel display 2 Press TEM until F E appears on the display 3 Press VALUE until the interval you want between 30 minutes and 8 hours appears on the display right of the selection 5 Press Go to bring the printer online Selecting Parallel Advanced Function If the printer is not correctly interpreting data transmitted across the ECP enhanced capability parallel port turn the parallel advanced functions off to send the printer into compatibility mode Compatibility mode turns the bidirectional communication off so that an HP LaserJet fax or other peripheral between the host computer and the printer will work correctly Note You must have the parallel advanced functions turned off for a peripheral connected between the host computer and the printer to work correctly 46 2 Using the Printer Control Panel EN EN To select the parallel advanced function 1 Press MENU until 1 0 MEHL appears on the printer control panel display 2 Press ITEM until FARALLEL ADU FUNCTIONS appears on the display right of the selection 5 Press Go to bring the printer online Selecting the Default Printer Personality Select the default printer personality for multi platform environments or select a personality if your printer driver does not send the PJL To select the printer personality 1 Press MENU until SOMFIGURATION MEHL appears on the printer control panel display 2 Press ITEM until FEES
33. code 52 verifying tray 4 installation_52 Vivid settings 111 W warnings control panel 129 warnings not showing_173 warranties printer 229 Web JetAdmin locking control panel from_49 weights media_60 width printer_123 World Wide Web support 3 wrinkled output causes 171 172 Y yellow toner cartridges ordering_204 yellow toner cartridges replace frequency_126 EN 241
34. cyan toner cartridges ordering_204 cyan toner cartridges replace frequency_126 D Data light illustration_29 data printer not receiving 175 declaration of conformity_218 defaults binding_33 defaults clearable warnings 33 defaults Color Adjust Menu_36 defaults Configuration Menu_33 defaults control panel messages 33 defaults copies 34 defaults Courier_34 defaults duplex_33 defaults factory 32 defaults font number_34 defaults font source_34 defaults I O Menu_35 defaults I O timeout_35 defaults Information Menu 32 defaults manual feed_33 defaults media types sizes_ 33 defaults orientation 34 defaults override A4 with letter 33 defaults override letter with A4 33 defaults paper destination 33 defaults Paper Handling Menu 33 defaults paper override 33 defaults paper types sizes 34 defaults parallel advanced functions 35 defaults PCL as personality 47 defaults PCL font number_34 defaults PCL font source_34 defaults PCL pitch_34 defaults PCL point size 34 EN defaults PCL settings 34 defaults PCL symbol set_34 defaults personality_33 defaults pitch_34 defaults point size 34 defaults PostScript as personality 47 defaults Power Save_33 defaults print errors_33 defaults printer personality_33 defaults Printing Menu_34 defaults Private Stored Jobs Menu_32 defaults Quick Copy Jobs Menu_32 defaults Registration Duplex Menu_35 defaults Resets Menu_35 defaults r
35. digital cameras scanners and photograph CD ROMs Typical file extensions for images and photographs are omp fpx gif jog ong and tif For these images resolution decisions should be made based on the content of the image When possible import images at the size you plan to use actual size e Graphics and line art should be imported at the maximum resolution For best reproduction of raster graphics and line art the printer driver halftone settings should be configured to enhance the critical feature If the fill smoothness is critical select Smooth If the edge detail is critical select Detail e Images should be at least 200 dpi and preferably 300 dpi The printer driver settings should be set to ColorSmart Il Or if you are using the Manual setting select Smooth Halftone and Screen Match color mode Image resolutions of higher than 300 dpi will produce significantly larger files but the print quality of the image will not necessarily improve Using Digital Cameras When printing images captured by a digital camera you might have to adjust the image quality Adjust the images with the imaging software that came with the digital camera Generally for the most accurate color rendering leave the digital image color mode in RGB When you print the image the printer will convert the RGB information to CMYK For more information on adjusting the image quality of digital photographs see the imaging software documentation
36. excessive curl Try printing different halftone patterns a lighter shade of the same color a lighter color or a lighter pattern The paper path might be curling the page Change the paper path by printing from a different input tray to a different output bin You are using media that was not stored correctly and could have absorbed water Remove and replace with media from a fresh unopened package The media has a poorly cut edge Remove any remaining media rotate the media 180 degrees or flip it over and then set it back in the input tray 172 8 Solving Printer Problems EN Printer Response Problems Problem Cause and Solution No display message The printer might be in Power Save mode Press Go to bring the printer online The printer control panel display appears blank or is not lit even when the fan is running The printer is in standby mode off Turn the printer on button in The power cord is not firmly plugged into both the printer and the power receptacle Remove and reconnect the power cord The line voltage is incorrect for the printer power configuration Connect the printer to the correct line voltage as specified on the Power Rating label on the back of the printer The power cord is damaged or excessively worn Replace the power cord The power source receptacle is not working correctly Connect the printer to a different power receptacle If you recently installed DIMMs or a printer hard disk
37. fabric_162 231 cleaning transfer charger_203 cleaning transfer drum_198 clearable warnings defaults_33 C Link connector illustration_23 CMS 112 CMYK ink set emulation 113 cold reset message _142 cold reset performing_49 color adjustments verifying 53 color balance test page printing 118 color calibration 53 color carousel will not rotate_175 Color Management Systems 112 Color Swatch printing_115 Color Test Page printing 118 color toner carousel will not rotate_175 color toner cartridges illustration 124 color toner cartridges replace frequency_126 colors adjusting balance_118 colors adjusting settings 111 colors adjustment_111 colors cannot select in application 182 colors ColorSmart II settings 110 colors ColorSync_112 colors controlling output with drivers 109 colors dark transparencies 193 colors Detail settings 111 colors do not match screen colors_185 colors dull transparencies 193 colors Halftone settings 111 colors ICC_112 colors management systems_112 colors Manual settings 111 colors media 61 colors media specifications 72 colors missing 185 colors PANTONE settings 115 colors print as black _186 colors print speeds 17 colors printing problems_185 colors ramps_119 colors Screen Match settings 111 colors selecting 115 colors settings 114 colors Smooth settings_111 colors SRGB_111 colors transparency settings 111 colors using colors_110 col
38. for easy release of the top sheet Do not remove labels from the carrier sheet and then print on the remaining labels printer damage can result Adhesives must be able to withstand the printer s fusing temperature approximately 374 F or 190 C The adhesives must not produce emissions that exceed exposure levels or threshold limits established by the U S Occupational Safety and Health Administration and other safety agencies Adhesives must not come in direct contact with any part of the printer No adhesive should be pressed out of the edges or between die cuts the cuts between individual labels Labels should be arranged so that the carrier sheet is not exposed Using label stock with spaces between the horizontal rows of labels might result in labels peeling off during printing causing jams and possible printer damage Labels might be specifically manufactured to leave a margin around the outside edges that correspond to the outer margins of the printable area Do not remove the excess top sheet material from the carrier sheet Labels could meet all of the guidelines in this chapter and still not print satisfactorily because of the printing environment or other variables over which HP has no control Selecting Media 71 Colored Media Colored media should be of the same high quality as white xerographic paper Pigments used must be able to withstand the printer s fusing temperature approximately 374 F or 190 C Do not
39. kit replace frequency 126 drums imaging illustration 124 drums transfer illustration 124 dual inline memory modules EDO_207 dual inline memory modules errors 133 dual inline memory modules Fast Page Mode_207 dual inline memory modules features_18 dual inline memory modules increasing printer memory_56 dual inline memory modules slot configuration_207 dual inline memory modules supported_207 dual inline memory modules types supported_207 dual inline memory modules verify configuration 52 duplex registration 52 54 duplexer error_145 duplexer features_18 duplexer illustration_24 duplexer media types 65 duplexer media weights sizes 65 duplexer ordering 204 duplexer verify installation 52 duplexing card stock 190 duplexing default_33 duplexing error 145 duplexing heavy paper 190 duplexing manual 190 duplexing orienting in tray 1_78 duplexing orienting in tray 4 79 duplexing orienting in trays 2 and 3 79 dynamic random access memory DIMMs 207 dynamic random access memory error_136 E ECP port transmitting data across 46 EDO DIMMs _207 EIO slot 1 illustration_23 EIO slot 2 illustration_23 EIO connection_23 EIO features 18 EIO numbered errors 130 EIO unnumbered errors 145 electrical specifications 211 EMI statement Korean regulations 224 emulation CMYK ink set emulation_113 energy consumption 213 Energy Star program_213 engine test_145 enhanced input o
40. media type for the input tray in the printer control panel For more information on configuring media types see Configuring Media Type and Size in chapter 2 If trays 2 and 3 are configured for the same media type and size the printer will only feed from a specific input tray if that input tray is selected in your application For more information on selecting a input tray from your application see the online help for the application Media is still in the paper path after removing the previous media jam Open the printer doors and remove any media from the paper path For information on removing media jams see the quick reference guide Media does not feed from Remove the media and verify the media guides in the tray 4 front back and left of the input tray are configured to the correct media size For more information on configuring the media guides see Printing from Tray 4 some printer models only in chapter 3 Verify the media type configured in the printer control panel for tray 4 matches the media loaded in tray 4 For more information on configuring the media type see Configuring Media Type and Size in chapter 2 EN Media Handling Problems 169 Media does not feed The input tray is overfilled Remove excess media from from tray 4 continued the input tray For more information on input tray Capacity see Supported Media Weights and Sizes for Input Trays in chapter 3 The power cord i
41. one page on a sheet of paper look for the Pages Per Sheet option in the Finishing Tab of the printer driver This is sometimes called 2 up 4 up or n up printing N 92 4 Advanced Printing Features EN Creating and Using Quick Sets Quick Sets allow you to save the current driver settings for example page orientation n up printing or paper source for reuse For convenience Quick Sets can be selected and saved from most printer driver tabs You can also restore printer driver default settings by selecting Defaults from the Quick Sets drop down list Quick Sets are available only for Windows Procedure Creating Quick Sets Note If you are using NT 4 0 or Windows 2000 and are running the printer driver from the server you need administrator rights to save new Quick Sets Note Quick Sets Printer Driver Windows 3 1 9x NT 4 0 Windows 2000 1 2 3 4 5 6 EN Access the printer driver Select the desired print settings In the Quick Sets box type a name for the selected settings for example Quarterly Report or My Project Status Click Save When you save Quick Sets all current driver settings are saved The printer driver will now remember these settings Click OK Creating and Using Quick Sets 93 Quick Sets continued Printer Driver 94 4 Advanced Printing Features Procedure Using Quick Sets 1 2 Access the printer driver Sele
42. override settings in the printer control panel and affect only the print jobs initiated from that computer Changes made from an application will remain in effect for the current print job or until changed depending on the application Most changes made to the printer should be made from the computer so that the changes do not affect other users print jobs Changing Page Orientation The following figure shows different page orientations ABCDEFGHIJKLM ABCDEFGHIJKLMNOP 9ABCDEFGHIJKLM 9ABCDEFGHIJK A Portrait B Landscape Control the page orientation from your application the printer driver or the printer control panel PCL print jobs only e To print across the width short edge of the media select portrait page orientation from your application or the printer driver e To print across the length long edge of the media select landscape page orientation from your application or the printer driver For more information on changing the page orientation see the online help for your application or the printer driver Controlling Your Print Job 73 Printing from Tray 1 74 3 Common Printing Tasks Load up to 100 sheets of 20 Ib 75 g m bond paper in tray 1 CAUTION To avoid media jams never add or remove media from tray 1 while the printer is printing from tray 1 To load media into tray 1 1 Open tray 1 2 Slide the media width
43. page the printer can produce more than 16 million colors Use the printer drivers the software installed with the printer to control the color output for text graphics and photographs The printer drivers enable computer applications to communicate with the printer and to use all of its features Access to the printer drivers depends on the computer system For example in a system using Microsoft Windows use the application s Print Setup command to access your printer driver For specific instructions on accessing the printer driver see the online help files for your operating system Applications override most printer settings such as media size copies and media source When possible use application settings for adjustments Controlling Color Output with Printer Drivers 109 Using Color The color features of the driver are available on the properties page Access the driver properties as it pertains to the specific operating system or application in use then select the Color tab ColorSmart Il HP ColorSmart Il technology optimizes the color and halftoning for each element in a document such as text graphics and photographs e HP ColorSmart Il uses the Screen Match setting to reproduce all elements in a document HP ColorSmart Il uses a smooth halftone for photographs and raster graphics and uses a detail halftone for text and vector graphics This setting provides consistent color treatment for everything on a page
44. panel messages that do not disable the printer will not stop subsequent jobs from printing However the job where the error occurred might not print correctly If in the Configuration Menu LERRAELE WAEHINGS Is set to G4 many prar coniro pa messages c can i dead d by pressing Go If is set to 426 the clearable messages will be seated fom the dy automatically when the job where the error occurred finishes printing Tray 1 Auto From the control panel you can also set the media size and type for tray 1 to AUTO The printer tries to match the media size and or type specified for the current print job in the print driver to the settings in the control panel and prints from tray 1 if it can For example if you set the media size and type for tray 1 to AUTO in the control panel load letter size transparencies into tray 1 and send a job to the printer specifying plain Letter in the print driver the printer prints from tray 1 even if other trays are configured for plain Letter You can use the AUTO setting to override the printer s tray selection process forcing the printer to print from tray 1 regardless of the media size and or type specified in the print driver or loaded in tray 1 Although tray 1 does not fully sense the media size the printer will not print on media that it senses is the wrong width Changing Settings in the Printer Control Panel 39 Configuring Media Type and Size Configure the media type such as plain paper
45. paper guides adjusting in trays 2 or 3 80 paper jams causes_165 paper jams duplexer_139 paper jams fuser_139 paper jams locations 163 paper jams transfer 141 paper jams troubleshooting 165 paper rollers replacement frequency_126 paper trays illustration_22 paper trays lights_24 paper trays paper sizes supported_18 paper trays verifying configuration 52 paper capacity of trays_60 paper clearing from printer_142 paper configuring types sizes 40 paper default destination_33 paper default override 33 paper default size 34 paper incorrect size fed_167 paper loading in tray 1_74 paper loading in tray 4 84 paper loading in trays 2 and 3 80 paper multiple pages on one sheet 92 paper ordering _204 paper orienting in tray 1_78 paper orienting in tray 4_79 EN paper orienting in trays 2 and 379 paper printing from tray 1_74 paper printing from trays 2 and 3 82 paper request types sizes 157 paper selecting by size and type 89 paper specifications 59 paper to avoid_72 paper type size override 43 paper types supported _60 paper unexpected size_131 paper using recycled_215 paper weights sizes 60 paper will not feed_168 parallel connector illustration_23 parallel default advanced functions 35 parallel ordering cable_204 parallel setting advanced functions 46 parts consumables illustration_124 passwords forgotten_49 passwords setting control panel_49 passwords veri
46. properly EN Verify that the DIMM board is installed correctly and the DIMMs are configured correctly Turn the printer off and on to reset the printer If necessary remove and replace the DIMM that caused the error For more information about installing and configuring DIMMs see appendix A DIMM_ Installation If the condition persists contact a local authorized HP dealer or service representative for service Printer Messages 133 Message Indicates that the humidity and temperature sensor in the printer has malfunctioned Indicates that the color toner carousel is not working correctly Indicates a density sensor error or the printer is not receiving data back from the density sensor Indicates a printer command error The commands cannot be exchanged between the printer and its controller Indicates an input feed error such as requesting to feed transparencies through the duplexer or the input tray is not installed 134 7 Printer Control Panel Messages Recommended Action Turn the printer off and on to reset the printer If the condition persists contact a local authorized HP service representative for service Do not operate the printer in this condition or the printer can be damaged Open the color toner clear door and look for an obstruction If the message does not clear after closing the doors turn the printer off and on to reset the printer If the condition persists c
47. saved 178 8 Solving Printer Problems EN Printer Control Panel and Configuration Problems Problem Cause and Solution Printer control panel The printer control panel display appears blank or is not settings work incorrectly lit even when the fan is running The printer is in standby mode off Turn the printer on button in The printer settings in the application are different from the printer control panel settings The settings in your application override the settings in the printer control panel The settings were not correctly saved after changing them Re select the setting then press SELECT An The data indicator was lit and the settings were not activated after changing them Re select the printer control panel settings Then if the data indicator Is lit press SELECT to activate the settings and clear the print buffer The Data indicator is lit Buffered data exist in the printer Pressing SELECT activates the printer control panel settings but erases the buffered data Pressing GO prints the buffered data in the current printer control panel settings then activates the new printer control panel settings If you are on a network another user might have changed the printer control panel settings See the system administrator to coordinate changes to printer control panel settings Cannot select the The Ready indicator is lit Press Go to take the printer information menu offline The Data indicator
48. the HP Customer Care Centers section Argentina 787 8080 Australia 61 3 2728000 Brazil 022 829 6612 Canada 208 3232551 Chile 800 360999 China 86 10 65053888 5959 Czech Republic 42 2 4717321 Greece 30 1 6896411 Hong Kong SAR 852 800 96 7729 EN EN Hungary India Indonesia Korea Korea outside Seoul Japan Malaysia Mexico Mexico City Mexico outside MexicoCity New Zealand Philippines Poland Portugal Russia Singapore Taiwan Thailand Turkey 382 1111 1 6826035 1 6826069 1 3503408 32700700 80 9990700 33358333 3 2952566 00 22147 00 90529 9 3566640 2 8941451 22 375065 1 3017330 95 9235001 2725300 02 7170055 66 0 2 661 4011 1 2245925 1 1 1 2 2 0 3 r gmn L S gt No No HP Customer Care Centers Asia Pacific Countries Regions Australia 61 3 8877 8000 China 86 10 6564 5959 Hong Kon SAR 800 96 7729 India 9111 682 6035 Indonesia 62 21 350 3408 Japan 81 3 5346 1891 Korea 82 2 3270 0805 Outside Seoul only 080 999 0700 Malaysia 60 3 295 2566 New Zealand 64 9 356 6640 Penang 1 300 88 0028 Philippines 63 2 867 3551 Singapore 65 272 5300 Taiwan 886 2 2717 0055 Thailand 66 2 661 4000 Viet Nam 84 8 823 4530 North amp Latin America Argentina 54 11 4778 8380 Brazil 011 829 6612 Canada 905 206 4663 Chile 800 360 999 Mexico 800 427 6684 United States 208 323 2551 Venezuela 800
49. the Printer Control Panel Menus 37 Changing Settings in the Printer Control Panel Note Use the printer control panel to configure the default printer selections and to obtain printer status information Also use the printer control panel to access printer features not supported by your application For more information on navigating the printer control panel see Printing Menu Maps on the previous page Configuring Menu Selections Use the following instructions to configure all printer control panel settings including the default printer settings To configure menu selections in the printer control panel 1 Press MENU until the menu you want appears on the printer control panel display 2 Press TEM until the item you want appears on the display 3 Press VALUE until the value you want appears on the display right of the selection 5 Repeat steps 1 through 4 until all of your changes are complete 6 Press Go to bring the printer online Changes to the printer control panel will not take effect until all current data in the print buffer prints or until the next print job 38 2 Using the Printer Control Panel EN Note EN Auto Continue The Auto Continue feature allows the printer to ponunle pening when certain warnings or conditions occur such as 1 il The printer message will be displayed on the printer ent panel but the printer will continue printing Auto Continue is always on and most printer control
50. the envelopes The envelope does not meet the specifications for this printer For envelope specifications see Supported Media Weights and Sizes for Input Trays in chapter 3 Media is not going to the Verify that the correct output bin is selected in the correct output bin printer driver For more information on changing printer driver settings see the online help The media does not meet the specifications for the output bin For media specifications see Supported Media Weights and Sizes for Input Trays in chapter 3 If you are trying to send print jobs to an optional multi bin mailbox optional 3000 sheet Stapler Stacker or optional 3000 sheet Stacker verify that the specific device has been installed on the printer and in the printer driver Also verify the multi bin mailbox mode which will affect the print job destination EN Media Handling Problems 171 Curled or wrinkled output The media does not meet the specifications for this printer For media specifications see Supported Media Weights and Sizes for Input Trays in chapter 3 The current media is damaged or in poor condition Remove the damaged media from the input tray and then replace with undamaged media You are operating the printer in excessively humid conditions Make sure the printer is operating within the environmental specifications listed in appendix B If you are printing heavy solid fill areas the excessive toner can cause
51. the remaining three numbers of the PIN COFTES lt 1 appears Press VALUE until the desired number of copies appears Press SELECT to print the job Printing a Private Job 99 Deleting a Private Job A private job is automatically deleted from the printer s hard disk after the user releases it for printing unless the user selects the Stored Job option in the driver Note If you turn the printer off and then back on all quick copy proof and hold and private jobs are deleted A private job can also be deleted from the printer s control panel before it is ever printed 1 Press MENU repeatedly until FRIMATE STORED TOES MENU appears 2 Press TEM until the desired job name appears 3 Press SELECT to select the job Fi 8888 appears 4 Press VALUE to change the first number of the PIN and then steps to change the remaining three numbers of the PIN COFTES lt 1 appears 6 Press SELECT to delete the job 100 4 Advanced Printing Features EN Storing a Print Job EN The user can download a print job to the printer s hard disk without printing it The user can then print the job at any time through the printer s control panel For example a user may want to download a personnel form calendar time sheet or accounting form that other users Can access and print To store a print job permanently on the hard disk select the Stored Job option in the driver when printing the job Printing a Stored Job The u
52. to the color balance The printer automatically recalibrates the color settings However you can adjust the color manually from the default settings by changing the densities of the four toners black cyan magenta and yellow Changing the Detail Halftone Adjust and Smooth Halftone Adjust allow you to independently adjust the color of objects on a page that use the smooth and detail halftones such as text and graphics Any settings you change remain in effect until you change them again or restore the factory defaults Do not perform the color balance adjustment procedure until all of the following troubleshooting methods have been completed e Experiment with the printer driver and application settings to adjust the color output For more information on application settings see the previous sections on printer driver settings in this chapter or the online help e Clean the density sensor in the printer For more information see Cleaning the Density Sensor in chapter 8 e Complete the troubleshooting solutions in chapter 8 for the color printing problem you are experiencing To adjust the color balance 1 Print the color adjust page a Press MENU until OLOR AJUST MEH appears on the printer control panel display b Press ITEM until FEINT TEST PEGE appears on the display c Press SELECT to print the color adjust page d Press Go to exit the color adjust menu 118 5 Using Color EN Figure 12 EN The color a
53. together Remove any remaining media rotate it 180 degrees or flip it over and then set it back in the input tray There is more than one type of media such as paper and transparencies in the input tray Remove all media except the type you want to print on The media does not meet the specifications for this printer For media specifications see Supported Media Weights and Sizes for Input Trays in chapter 3 Printer feeds the The correct media size is not selected in your incorrect media type or application Select the correct media size in your size application The media types for each input tray are not configured correctly in the printer control panel Verify the requested media is installed in the printer and reconfigure the media type for the input tray in the printer control panel For information on configuring the media type in the input trays see Configuring Media Type and Size in chapter 2 If the requested media type and size are not available then the printer displays a message on the printer control panel requesting that the media type and size be loaded If Auto Paper Override is enabled in the printer control panel then after the set time or if GO is pressed the printer will print on the default type and size EN Media Handling Problems 167 Problem Cause and Solution Media does not feed Manual Feed Tray 1 is not selected in the printer automatically driver Select the correct media sour
54. toner cartridge may have been installed CANCEL JOB was pressed and there is no job to cancel The printer is offline No error messages are pending The printer personality for the current job could not be run in the available memory The job was canceled and no pages were printed 150 7 Printer Control Panel Messages Recommended Action Load the requested media type and size into tray 1 If the proper media size is already loaded into tray 1 press Go to initiate printing For more information on loading media in tray 1 see Printing from Tray 1 in chapter 3 If possible simplify the print job by lowering the resolution of graphics Or install more printer memory For more information on printer memory options see Accessories Options and Related Products in chapter 8 Change to ES and press SELECT if you just installed a toner cartridge Press ITEM until you see Press VALUE until the new cartridge appears then press SELECT No action Is required Press Go to bring the printer online Reprint the job If the message still appears turn the printer off and on to reset the printer before sending the print job again EN Message alternates with alternates with EN The bin full sensor in the left Face up Bin has been reached The Stacker Bin is full The resource save area for the printer personality is full Fonts downloaded to the printer s RAM might ha
55. use media with colored coating that was added after the media was produced The printer cannot detect the color of media you are using Varying the shade or color of the media can change the shades of the printed colors Media to Avoid Follow these guidelines to avoid poor print quality or damage to the printer e Do not use media that contains embossing e Do not use media with cutouts or perforations e Do not use multi part forms e Do not use media with irregularities such as tabs or staples e Do not use preprinted media that contains thermography or inks that melt vaporize or release hazardous emissions when subjected to the fusing temperature approximately 374 F or 190 C e Do not use any media that produces hazardous emissions melts offsets or discolors when heated to the printer s fusing temperatures approximately 374 F or 190 C e Donot use media that has already been through a photocopier or printer even if there is no printing on the page e Do not use media with a watermark if solid fill areas are to be printed e Do not use transparencies designed for ink jet printers 72 3 Common Printing Tasks EN Controlling Your Print Job Figure 7 EN Control your print jobs from the printer or your computer Changes to the printer setup made from the printer control panel become default settings for all print jobs Changes to the printer setup made through the printer driver on the computer will
56. 1 later in this chapter EN Envelopes should lie flat with less than 0 25 inches 6 35 mm curl Output envelopes to the left face up output bin rather than to the top face down output bin to reduce curl The optional multi bin mailbox does not support envelopes except in its left face up output bin Do not use envelopes with windows or clasps Make sure envelopes are not wrinkled nicked or otherwise damaged Envelopes with a peel off adhesive strip or with more than one flap must use adhesives compatible with the printer s fusing temperatures approximately 374 F or 190 C Extra flaps or strips can result in wrinkling or creasing and can cause jamming All folds must be well scored and sharply creased Envelopes must be tightly constructed and should not contain air Envelopes that contain air may wrinkle as they pass through the printer Selecting Media 69 CAUTION Transparencies Use only transparencies supported for use in this printer such as HP Color LaserJet transparencies for ordering information see Accessories Options and Related Products in chapter 8 Using transparencies that do not meet the specifications for this printer can Cause poor print quality media jams and damage to the printer Although this printer supports transparencies between 4 and 5 mils 0 10 to 0 13 mm thick HP recommends using 5 mil 0 13 mm thick transparencies To prevent damage to the printer transp
57. 10 When printing on both sides of prepunched paper you must select prepunched paper as the paper type in the Paper Handling menu from the control panel and select prepunched paper from your printer driver Note When printing on both sides of prepunched paper with stapling enabled the staple will be in the lower right corner of your print job EN Printing from Tray 1 79 Printing from Trays 2 some printer models only and 3 Load up to 500 sheets of 20 Ib 75 g m bond paper in trays 2 and 3 To load media into trays 2 and 3 CAUTION To avoid media jams never open an input tray while the printer is printing from that input tray 1 Firmly grip the handle in the center of the input tray squeeze the release lever and pull the input tray out until it stops Note To use the media size currently configured in the input tray go to step 8 To use a media size different from the current setting go to step 2 to reconfigure the input tray 2 Turn the media guide lock to the unlocked position 3 Slide the media width guides to the size that matches the media 4 Turn the media guide lock to the locked position 80 3 Common Printing Tasks EN EN 5 Adjust the left media guide by pushing it in A and lifting up and out B Note Lift here C to remove paper from the tray 6 Position the left media guide over the correct media size marked on the input tray 7 Pre
58. 9 Problem Cause and Solution Vertical bands or very Vertical colored bands or dark black or brown dark background backgrounds appear on the page If the problem persists after printing 10 pages contact a local authorized HP dealer or service representative for service The new imaging drum might have a temporary charging problem Print several configuration pages to clear the drum Faded print or random Si toner poeta is TU out si toner beubeas Gi a faded areas TOMER Li Or Ti z gt message o on the piniet sonic D Taa the 1 toner cartridge indicated on the display ABCDEFGHIJKLM The media does not meet the specifications for this printer For media specifications see Supported Media Weights and Sizes for Input Trays in chapter 3 The moisture content of the media is uneven or too high Try media from a different source or from an unopened ream of media If you are trying to duplex on paper heavier than 28 Ib 105 g m bond at your computer select Heavy or Cardstock as the media type in the printer driver Print side one of your document from tray 1 To print side two at your computer select Manually Print on 2nd Side in the printer driver Then using tray 1 again turn the page over and print Note If you use the Manually Print on 2nd Side setting when you are not printing on the second side of heavy media you might see sharp inconsistent patches of color on your output Some areas of some media mi
59. ANTONE Matching The printer has a PANTONE Spot Name color matching utility PANTONE has certified the printer and has mapped the PANTONE Spot Color names to the printers CMYK values This color matching utility uses the certified mapping to provide the best PANTONE color matching for the printer For the color matching utility to function applications must pass the PANTONE names to the printer Some applications substitute CMYK values to the printer if they cannot provide PANTONE names If your application does not pass the PANTONE names to the printer then the utility will be bypassed and color matching will depend on proper ink emulation Selection of the proper ink emulation depends on the source of the palette SWOP Standard Web Offset Printing EuroStandard DIC or None The palette used for obtaining PANTONE CMYK values and the driver emulation mode setting should match CMYK Ink Set Emulation You can select a CMYK ink emulation SWOP EuroStandard DIC or None no emulation device CMYK from the dropdown menu to provide output similar to an offset press ink set If color management is active in an application or OS the ink emulation selected must be the same as when the printer was profiled Controlling Color Output with Printer Drivers 113 Adjusting the Print Color and Quality Settings For most color printing needs HP ColorSmart II default settings will handle your color adjustments For some print jobs you might wa
60. Any printer control panel changes could affect other print jobs Coordinate setting the default printer font and downloading fonts with other users Coordinating these operations conserves memory and reduces the chances of unexpected printer output 30 2 Using the Printer Control Panel EN Resetting the Printer Use the procedures below to reset the printer to the factory defaults listed in the table following this section To reset the printer to factory defaults 1 Press MENU until EMF GRMEATION MEHU appears on the printer control panel display 2 Press ITEM until FEINT CONFIG PAGE appears on the display 3 Press SELECT to print the page 4 Press MENU until RESETS MENL appears on the display 5 Press ITEM until FACTORY DEFAULT BESET appears on the display 6 Press SELECT The printer will reset all factory defaults Note Resetting the printer to factory defaults clears all print jobs from the print buffer After resetting the defaults reprint any lost print jobs 7 Reset the EIO type and configure the printer if necessary 8 Press Go to bring the printer online 9 Use the printer configuration page to reconfigure the printer EN When to Use the Printer Control Panel Menus 31 Factory Defaults The following table lists factory defaults for printer settings 32 2 Using the Printer Control Panel EN EN When to Use the Printer Control Panel Menus 33 a Courier 34 2 Using the Printer Control Panel EN s
61. CHALITY appears on the display 3 Press VALUE until the option you want appears on the display The available options include the following e UTO enables switching by file type or PUL description This is the default setting and the best setting to maintain all printer Capabilities e PEL selects printer control language PCL as the printer personality e POSTSCRIPT selects the PostScript language as the printer personality right of the selection 5 Press Go to bring the printer online Changing Settings in the Printer Control Panel 47 Setting the I O Timeout The I O timeout sets the amount of time the printer waits after receiving print data before switching I O ports The default time is 30 seconds To set the I O timeout 1 Press MENU until 1 0 MEHL appears on the printer control panel display 2 Press TEM until 0 TIMEOUT appears on the display 3 Press VALUE until the interval you want between 5 and 300 seconds appears on the display right of the selection 5 Press Go to bring the printer online Note If the I O timeout is too short print jobs might be incomplete If the I O timeout is too long print jobs might be unnecessarily delayed 48 2 Using the Printer Control Panel EN Note EN Locking the Printer Control Panel You can prevent users from changing the printer control panel settings by establishing a password thus enabling the printer control panel lock When locked unauthorized user
62. Control Panel Messages EN Message Recommended Action The printer senses a media Open and shut the front door jam of the printer to clear any paper from the printer If the message still appears on the printer check all areas of the printer for jammed media since the printer is unable to determine the location of the media jam For more information on clearing jams see the quick reference guide The printer senses a media Open the upper right door Lift jam in the transfer drum area the metal strip with the green corner and remove all of the media Remove the transfer drum remove the jammed media reinstall the transfer drum close the upper right door and wait for the printer to warm up before resuming printing For more information on clearing jams see the quick reference guide The printer senses a media Open tray 4 remove the jam in tray 4 jammed media close tray 4 and wait for the printer to warm up before resuming printing For more information on clearing jams see the quick reference guide The printer senses a media Open the indicated tray and jam in one of the optional remove the jammed media paper trays Close the tray and wait for the printer to warm up before resuming printing For more information on clearing jams see the quick reference guide EN Printer Messages 141 Message The printer senses a media jam in tray 1 is the media type ee in the printer driver or OPENER is
63. G HEWLETT PACKARD Za arhar 8550 SSSON SSSODN 8550GN SSSOMFP Printer User Guide English HP Color LaserJet 8550 8550N 8550DN 8550GN 8550MFP Printer User Guide Use of this electronic document indicates that you accept the Terms of Use 2000 Hewlett Packard Company Copyright Information Copyright 2001 Hewlett Packard Company All Rights Reserved Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws A user of an HP Color LaserJet 8550 printer is granted a license to a print hard copies of this HP Color LaserJet 8550 printer user guide for PERSONAL INTERNAL or COMPANY use subject to the restriction not to sell re sell or otherwise distribute the hard copies and b place an electronic copy of this HP Color LaserJet 8550 printer user guide on a network server provided access to the electronic copy is limited to PERSONAL INTERNAL users of the HP Color LaserJet 8550 printer Part number C7096 online Edition 3 4 2009 Warranty The information contained in this document is subject to change without notice Hewlett Packard makes no warranty of any kind with respect to this information HEWLETT PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE Hewlett Packard shall not be liable for any dire
64. GB color values in the PANTONE color matching system This option affects your output only if your application supports PANTONE colors See the application s instructions for using these colors The color and halftone settings and the media you use will affect the appearance of printed PANTONE colors For the best PANTONE color reproduction set the printer driver to ColorSmart Il or make the selections shown in the table in Adjusting the Print Color and Quality Settings on the previous page Or if you are using the Manual setting select Screen Match for the most accurate color reproduction The device profiles for PANTONE Maps are created using the Screen Match setting select this setting for best results For more information on printer driver settings see the online help or the readme file Color Swatch With HP ColorSmart II selected the Color Swatch program will send several pages of example colors and their accompanying RGB and CMYK values to the printer These pages are useful for selecting or matching colors in applications that allow you to specify RGB or CMYK color values If you are using the RGB values select ColorSmart Il on the Color tab in the printer driver For information on using the Color Swatch utility see the associated readme file Selecting Colors 115 Resolution Considerations for Graphics Images and Photographs Note Graphics images and photographs can come from many different sources such as
65. Glossy Transparencies Media Size Common Name and Dimensions Media Weight Maximum 24 Ib 90 g m bond Monarch 3 90 by 7 50 in 99 06 by 90 50 mm Commercial 10 Com10 4 10 by 9 50 in 104 14 by 241 30 mm DL 110 by 220 mm 4 33 by 8 67 in Double Post Card JPOSTD 148 by 200 mm 5 83 by 7 88 in C5 162 by 229 mm 6 38 by 9 02 in B5 176 by 250 mm 6 93 by 9 85 in Letter 8 50 by 11 in 215 90 by 279 40 mm A4 210 by 297 mm 8 27 by 11 70 in Letter 8 50 by 11 in 215 90 by 279 40 mm A4 210 by 297 mm 8 27 by 11 70 in 4 to 5 mils 0 10 to 0 13 mm thick 16 to 28 Ib 60 to 105 g m bond Letter 8 50 by 11 in 215 90 by 279 40 mm Legal 8 50 by 14 in 215 90 by 355 60 mm A4 210 by 297 mm 8 27 by 11 70 in Tray 3 only 11 by 17 in 279 40 by 431 80 mm A3 297 by 420 mm 11 70 by 16 55 in Letter 8 50 by 11 in 215 90 by 279 40 mm A4 210 by 297 mm 8 27 by 11 70 in 4 to 5 mils 0 10 to 0 13 mm thick 62 3 Common Printing Tasks Maximum Capacity Approximately 10 Limit to media fill mark on the media width guides Limit to media fill mark on the media width guides Limit to media fill mark on the media width guides 500 sheets of 20 Ib 75 g m bond Limit to media fill mark on the media width guides Limit to media fill mark on the media width guides EN Tray Location Media Type Media Size Common Name and Dimensio
66. HP Web JetAdmin for networked printers See the printer software help Settings in the printer driver and software application override control panel settings Software application settings override printer driver settings 90 4 Advanced Printing Features EN Different First Page 1 For Windows select Use different paper for first page in your printer driver Choose a tray or type under First Page for the first page and then select a tray or type from Other Pages for the remaining pages Place the paper with the side to be printed up the top of the page facing the rear of the printer and the long edge leading into the printer For Macintosh select First from and Remaining from in the print dialog box Note Where and how you make selections depends on your software application or associated printer driver Some options may only be available through the printer driver 2 Load the paper for the remaining pages of the document into another tray You may select the first and remaining pages by type of paper For more information see Printing by Type and Size of Paper on page 89 Note The paper size must be the same for the first and remaining pages EN Different First Page 91 Printing Multiple Pages on One Sheet of Paper You can print more than one page on a single sheet of paper This feature is available in some printer drivers and provides a cost effective way to print draft pages To print more than
67. Incorrect Printer Output 183 Problem Cause and Solution Partial printout The media was loaded in tray 1 incorrectly Load letter or A4 sized media with the long edge toward the printer Load media sizes larger than letter or A4 with the short edge toward the printer Verify that the media size set in the printer driver and the actual size of the media match For information on configuring the printer driver see the online help A memory error message appears on the printer control panel display Delete from the printer memory any unwanted downloaded fonts style sheets macros and forms or add more memory to the printer lf there are missing random characters the parallel cable might be old or bad Replace the cable with an IEEE 1284 compliant parallel cable The printer files contain errors Check your application to make sure the print files are error free by 1 trying to print another file that you Know is error free from within the same application or 2 printing the file in question from another application Drifting text between Your application is not resetting the printer to the top of consecutive pages the page See the software application notes or the PCL Technical Reference Manual for specific information PostScript job prints as If you are using a non Windows or custom built text application it is possible that the PostScript job header is not being sent down to the printer with the file For more information a
68. N EN To select an output bin 1 Press MENU until FAFER HEMDL TMG MEHL appears on the printer control panel display Press ITEM until FAFER EST appears on the display Press VALUE until the correct destination appears on the display right of the selection Press Go to bring the printer online Setting Media Type and Size Overrides Set the media override option to select the media on which a job will print if the selected media is not available To set the media override 1 Press MENU until FAFER HEMDL TMG MEHL appears on the printer control panel display Press ITEM until AUTO PAPER OLERRIDE appears on the display Press VALUE until the or FF appears on the display e Oo ay the requested media is not found LOAD Tupe zE gt will appear on the display There will be a diy oe ihe a automatically prints on plain paper on the default media size set in the FR IHTIMS MENL on the printer control panel The delay time can be configured through the HP Web JetAdmin software For more information on configuring HP Web JetAdmin software see the associated online mCP file e OF F TRER H LOGO lt Tupe lt 2i2e gt will appear on the display The Dery will not erin until it pra the correct media type and size or GO is pressed Changing Settings in the Printer Control Panel 43 Note If the requested media size is larger than the default paper size for example 11 by 17 inch size is requested but the default
69. Open and close the front door to allow the printer to clear the jam If the problem persists remove the transfer drum Look between the drum surface and the drum handles for the piece of media Remove any media and then reinstall the transfer drum You recently had a media jam or the printer fed multiple sheets of media Open and close the front door to complete a printer self cleaning cycle If you are printing on media heavier than 28 Ib 105 g m bond you must select Heavy Paper as the paper type on the Paper tab in the printer driver to ensure the correct finish on the media For more information on changing the printer driver settings see the online help 188 8 Solving Printer Problems EN Problem Cause and Solution Horizontal lines or streaks EN ABCDEFGHIJKLM 9ABCDEFGHIJKLM ee o ABCD H K PSOE IJK 5678 9ABCDEFCH l ee 345678 9ABCDEF 2345678 9ABCDE 123456789ABCD ABCDEFGHIJKL 9AB CDEFGH IJ KLM 8 9ABCDEFGH IJK 789ABCDEFGH IJK 56789ABCDEFGHI EE720ARCNEECH 400 0YABDUVEFY 3456789ABCDEF_ 23456789ABCDE 123456789ABCD A toner cartridge might be running out ot toner anaur ne bey one sali eet Ore a he Or mt fen Tes message ae the toner add indicated on the printer control panel display Do not shake the toner cartridge in attempts to extend the cartridge life For more information on replacing the toner cartridge see the installation guide included with the toner cartridge Dark or light l
70. RNING Do not touch the fuser it might be very hot and could cause burns For more information on clearing jams see the quick reference guide EN Printer Messages 139 Message Recommended Action The printer senses a media Open the front door press the jam in the transfer and white button on the lower registration area or in an input green lever and swing the tray lever to the right Open the upper right door remove the transfer drum and remove the jammed media from under the metal paper guide Swing the lower green lever to the left and close the front door If the message still appears on the control panel display open the input tray remove any jammed media and close the input tray Close the printer and wait for the printer to warm up before resuming printing For more information on clearing jams see the quick reference guide The printer senses a media Detach the multi bin mailbox jam in the multi bin mailbox from the printer remove the jammed media reattach the multi bin mailbox and wait for the printer to warm up before resuming printing For more information on clearing jams see the quick reference guide The printer senses a media Open the upper left door jam in the top output bin remove the jammed media close the upper left door and wait for the printer to warm up before resuming printing For more information on clearing jams see the quick reference guide 140 7 Printer
71. T FILE DIRECTORS PAGE appears only if the disk is installed 3 Press SELECT to print the page The printer will automatically bring itself online 4 Ifyou want to print another page repeat steps 1 though 3 EN Printing Internal Pages 51 Interpreting the Configuration Page The following figure is an example of a configuration page Figure 5 HEWLETT 5 3 MA ikam Configuration Page P Citorlaserde s A Printer Information Lists the printer product number serial number PCL firmware date code PostScript version total pages printed during the life of the printer number of color pages printed during the life of the printer HP JetSend ID processor installed and number of duplex pages printed during the life of the printer B Installed Options Shows whether options have been installed such as the printer hard disk DIMMs duplexer multi bin mailbox and optional input trays C Consumables of Life Remaining Shows the percentage of life remaining for consumable kits in the printer D Memory Shows the total memory installed in the printer including a printer hard disk and the settings that affect how the memory is used E Paper Tray Configuration Lists the types and sizes of media configured for each input tray F Duplex Registration Lists the offset values set for each input tray G Security Shows whether the security features have been activated such as the printer control panel lock printer con
72. _165 media transfer door illustration 24 media trays illustration_22 media trays lights_24 media trays paper sizes supported_18 media trays verifying configuration 52 media trays verifying installation 52 media capacity of trays 60 media clearing from printer_142 media configuring types sizes_40 media default destination_33 media default override 33 media default size 34 media incorrect size fed_167 media loading in tray 1_74 media loading in tray 4 84 media loading in trays 2 and 3 80 236 media maximum size_18 media ordering_204 media orienting in tray 1_78 media orienting in tray 4_79 media orienting in trays 2 and 3 79 media printing from tray 1_74 media printing from trays 2 and 3 82 media request types sizes_ 157 media specifications 59 media to avoid 72 media type size override 43 media types supported _60 media unexpected size 131 media using recycled_215 media weights sizes_60 media will not feed_168 memory error_150 memory expanding 56 memory features 18 memory insufficient_130 memory internal error 136 memory optional hard disk 56 memory standard printer_56 memory verifying installation 52 Menu key illustration_28 menu maps printing 51 menus control panel_28 menus printing maps_37 menus restoring settings 154 menus using control panel_3O messages control panel_129 messages display_28 messages not showing 173 missing colors 185 Mona
73. _70 heavy paper weights sizes 61 height printer_123 help using online 129 HP ColorSmart Il settings_110 HP Customer Care Centers_10 HP LaserJet Resource Manager_106 HP LaserJet Utility_107 HP support services 3 HP TonerGauge 88 HP TonerGauge resetting 127 HP Web JetAdmin locking control panel from_49 EN l I O default timeout 35 I O resetting 153 I O setting timeout_48 ICC settings 112 images using digital camera_116 imaging drum error_148 imaging drum illustration_124 imaging drum ordering 204 imaging drum recycling_214 imaging drum replace frequency_126 Information Menu cannot select_179 input trays illustration_22 input trays lights 24 input trays paper sizes supported_18 input trays verifying configuration 52 input output default timeout_35 input output resetting 153 input output setting timeout 48 ISO B5 size weights types 61 J Japan VCCI statement_224 JetSend installing 105 JIS B4 size weights types 61 JIS B5 size weights types 61 JPOSTD size weights 62 K keys control panel_28 Korea EMI statement 224 L labels print soeeds_17 labels specifications_71 labels weights sizes 62 languages control panel display_50 laser safety_225 laser statement for Finland_226 LaserJet Resource Manager_106 ledger size print soeeds_17 ledger size weights types 61 left doors lower illustration_23 left doors upper illustration 23 left output bin illustration 22
74. a printer message has a numeric prefix it is listed in order of the number beside the printer message Printer messages without numeric prefixes are listed in alphabetical order following the numeric messages Using the Printer Online Help System jp O ITEM This printer features an online Help system that provides instructions for resolving most printer errors Certain control panel error messages alternate with instructions on accessing the online help system W nenever a Gi Te in an error message or a message alternates with F LE PRESS THE g KEY press the ITEM key to navigate imda a sequence a instructions If there is more than one message alternating on the control panel press MENU to display the Help for the first message Continue to press MENU to display the other Help messages When the desired Help message is displayed press TEM to scroll through the Help messages To exit the online Help system press Go Printer Messages 129 alternates with Displayed during startup as the individual tasks begin initializing A staple jam occurred More data has been received from the computer than fits in the printer s internal memory The EIO buffer has overflowed during a busy state Indicates the parallel buffer has overflowed An EIO accessory connection has been abnormally broken N EIO Slot Number 1 Bottom EIO Slot 2 Top
75. aging drum or the transfer drum might be necessary If the defect occurs one or more times on each letter or A4 sized page the imaging drum should be replaced If the defect occurs on every other letter or A4 sized page then the transfer drum should be cleaned For information on cleaning the transfer drum see Cleaning the Transfer Drum later in this chapter If cleaning the transfer drum does not correct the problem replace the transfer drum or contact a local authorized HP dealer or service representative for service For more information on replacing the imaging drum or the transfer drum see the installation guide included with the drum kit or transfer kit Unwanted marks of the same size and shape appear more than once in the same vertical area on transparencies only The fuser roller is damaged Replace the fuser For more information on replacing the fuser see the installation guide included with the fuser kit Irregular wavy patterns Irregular wavy patterns in solid fill backgrounds might indicate that the transfer charger needs to be cleaned For more information on cleaning the transfer charger see Cleaning the Transfer Charger later in this chapter ABCDEFGH IJKLM 9ABCDEFGH IJKLM 196 8 Solving Printer Problems EN EN Cleaning the Density Sensor Clean the density sensor after replacing the imaging drum and when printed colors are
76. all the way in the printer Swing the blue toner lock lever to the left until it clicks and then close the clear and front doors A mailbox on the multi bin Remove all media from the mailbox is full mailbox to continue printing Indicates mailbox 1 through 8 Indicates a communication Verify that the communication error between the multi bin and power cables are mailbox and the printer connected Press Go to continue printing If the message persists turn the printer off and on to reset the printer If the condition still persists contact a local authorized HP dealer or service representative for service The multi bin mailbox is not Push the mailbox up against correctly attached to the printer Verify that the wheels printer on the multi bin mailbox are not hitting tray 4 and preventing the multi bin mailbox optional from attaching to the printer EN Printer Messages 149 Message The printer is requesting a sheet of media or envelope to be manually fed specified in the printer driver or application Size is the media size specified in the printer driver or application The printer is compressing the print job so that all of the job will fit into the available printer memory The print job s appearance might be altered by the compression of the data This message will appear if the printer senses that a TOMER LOW Or TOMER OUT message has appeared and then gone away indicating that a new
77. alled including removing the orange seal from the black toner cartridge and swinging the upper lever to the left and the upper right door is closed Frequency for Replacing Printer Consumables The following table lists the approximate schedule for replacing consumables and the printer messages that appear when each of the consumables should be replaced Part numbers for each consumable can be found in Accessories Options and Related Products in chapter 8 For best print quality output use HP consumables that have been designed to work together in this printer Do not shake the toner cartridge in attempts to extend the cartridge life For more information on replacing the toner cartridge see the installation guide included with the toner cartridge Replacing Printer Consumables 125 Consumable Color Toner Cartridges Cyan Magenta Yellow Drum Kit Imaging Drum Air Filters 2 Hand Wipe Transfer Kit Transfer Drum Transfer Belt Transfer Charger Cleaning Roller Charcoal Filter Hand Wipe Fuser Kit 110 Volt Fuser Paper Rollers 6 Hand Wipe Fuser Kit 220 Volt Fuser Paper Rollers 6 Hand Wipe Printer Message Black Toner Cartridge Ti Od Page Count 17 000 pages 2 5 months 8 500 pages 1 1 to 1 6 months 50 000 black and white only pages or 12 500 color pages 150 000 black and white only pages or 75 000 color pages 100 000 black and white only pages or 50 000 color pag
78. ansparency twice causing excessive light scattering and producing colors that appear dark or dull on the screen If you are using a reflective overhead projector usually a portable overhead projector use a standard overhead projector if available You are using a transparency that is outside the specifications for this printer Use HP brand transparencies to produce the best image quality for the printer For media specifications see Supported Media Weights and Sizes for Input Trays in chapter 3 The selected colors give an undesirable appearance when printed Select different colors in your application Spots and smudges appear in the background areas of transparencies when they are projected on the screen Reprint the transparencies being careful not to touch the surface of transparencies Oil from your fingers and hands can contaminate transparencies leaving oil spots or smudges on the transparencies Print Quality Problems 193 Problem Cause and Solution Dull or dark colors on Verify that the printer is operating in an environment transparencies consistent with the specifications listed appendix B continued Rippled or wavy You are using a transparency that is outside the transparencies specifications for this printer Use HP brand transparencies to produce the best image quality for the printer For media specifications see Supported Media Weights and Sizes for Input Trays in chapter 3 There is a wave
79. are separated and converted into raw materials for use by other industries to make a variety of useful products US Returns For a more environmentally responsible return of used cartridges and consumables HP encourages the use of bulk returns Simply bundle two or more cartridges together and use the single pre paid pre addressed UPS label that is supplied in the package For more information in the U S call 1 800 840 2445 or visit the HP LaserJet Supplies website at http www jsupplies com planetpartners For more information in Mexico call 258 40 44 Mexico City or 1 800 900 7200 outside Mexico City Or visit the website at http www hp com latinamerica Non US customers should call the local HP Sales and Service Office or visit the following websites for further information regarding availability of the HP Planet Partners LaserJet Toner Cartridge and Consumables Recycling Program Latin America http www hp com latinamerica Asia Pacific countries regions http www asiapac hp com planp1 htm Europe http www hp com pays eur_supplies english planetpartners e Paper e This printer is suited for the use of recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Paper Specifications Guide HP part number 5010 6394 This printer is suited for the use of recycled paper according to DIN 19 309 e The user guide is provided on CD ROM which allows the same high quality info
80. arencies must be able to withstand the printer s fusing temperature approximately 374 F or 190 C Handle transparencies by the edges Oils from your fingers can be deposited on the transparencies causing print quality problems Heavy Paper Stock Heavy paper stock is any paper heavier than 28 Ib up to 58 Ib 105 to 216 g m bond Always print heavy paper stock from tray 1 In the printer driver select Heavy Paper as the paper type on the Paper tab to ensure the correct finish on the media Also use the left face up output bin to prevent media jams For more information on changing the printer driver settings see the online help Do not use extremely heavy paper stock greater than 58 Ib or 216 g m bond Misfeeds mis stacking media jams poor toner fusing poor print quality and excessive mechanical wear can result 70 3 Common Printing Tasks EN CAUTION Note EN Labels Labels consist of three parts the top or face sheet that the printer prints on the adhesive and the carrier sheet also referred to as the backing or liner When printing on labels with this printer observe the following Top sheets which are the printing surface are usually composed of xerographic paper Label top sheets must provide good toner adhesion Carrier sheets must be compatible with the printer s fusing temperature approximately 374 F or 190 C and the pressure of the fusing process The carrier sheet also must be coated
81. as lost communication with the network Turn the printer off and then turn the printer on to re establish the connection The network cable is not correct for the network operating system Select the correct network cable for the network operating system For more information see the getting started guide EN Printer Response Problems 175 The printer is on but not The interface cable is not securely connected to both receiving data Data light the printer and the computer Remove and reconnect does not blink and the interface cable nothing prints l continued The network cable might be old or not working correctly Replace the network cable with a new cable The parallel cable might not be working correctly Verify that the cable is IEEE 1284 compliant and no longer than 10 feet approximately 3 meters and that the parallel advanced function in the printer control panel is on If necessary turn the parallel advanced function off through the printer control panel and replace the cable The network configurations on the configuration page do not match the configurations on the host computer Configure the printer to match the computer configuration or configure the host computer to match the printer For network configuration information see the getting started guide If you have more than one LAN local area network the computer might be on a different LAN than the printer is on Change LANs and reprint the job
82. bout sending a PostScript job header with your file see the application s documentation Your file might have an error in the PostScript code Try reprinting the document For more information on printing PostScript files see the application s documentation 184 8 Solving Printer Problems EN Color Printing Problems Problem Cause and Solution Printed colors do not The computer and printer use different color processing match the screen colors methods Other factors such as print media and lighting also influence and limit your ability to match colors from the screen to your output For more information on printer driver color controls see chapter 5 Using Color Turn the printer off and on to reset the printer s color calibration If the problem persists clean the density sensor as described in Cleaning the Density Sensor later in this chapter Extremely light screen colors are not being printed Avoid extremely light colors Your application is interpreting extremely light colors as white For more information see the online help for your application Extremely dark screen colors are being printed as black Avoid extremely dark colors Your application is interpreting extremely dark colors as black For more information see the online help for your application The screen colors differ from the printer output Select ColorSmart Il in the Color tab of the printer driver For information on using the Co
83. ce The input tray is empty Load media into the input tray Media is still in the paper path after removing the previous media jam Open the printer doors and remove any media from the paper path Check the fuser area carefully for any jams For information on removing media jams see the quick reference guide Media does not feed from Manual Feed Tray 1 is not selected in the printer tray 1 driver Select the correct media source If the size set in your application does not match the size of media fed into tray 1 the printer will sense the difference in size and stop printing to prevent damage to the printer Remove any remaining media verify the size set in your application and the size of the media match adjust the media width guides so they are firmly against the edges of the media and reprint Verify that the media is being inserted far enough into the tray 1 Insert the media into the tray 1 until the media is tight against the printer and slide the media width guides until they touch both sides of the media without bending the media Media is still in the paper path after removing the previous media jam Open the printer doors and remove any media from the paper path For information on removing media jams see the quick reference guide 168 8 Solving Printer Problems EN Media does not feed from The media type selected from the application has not tray 2 or 3 been configured for the input tray Configure the
84. ce and the printer and wait for a solid green status light on the user LED on the device The Stapler door is open or it Close the Stapler door is not closed properly properly A paper jam occurred in the Clear the paper jam device The weight capacity of the Clear the paper from the stacker bin has been reached Stacker Bin alternates with 154 7 Printer Control Panel Messages EN Message EN The printer is almost out of the specified toner The printer remains online iolar can be cyan magenta yellow or black The printer is out of the specified toner and cannot continue Colar Can be cyan magenta yellow or black The printer can only support one printer hard disk at a time The job height is greater than the stapler capacity The height of the job to be stapled should not exceed 5 mm The top face down output bin of the printer is full Recommended Action Although printing can continue the toner cartridge should be replaced for optimum printer operation Do not shake the toner cartridge in attempts to extend the cartridge life For more information on replacing the toner cartridge see the installation guide included with the toner cartridge For more information on configuring the printer response to this message see Selecting Toner Low Response in chapter 2 Printing cannot continue until the specified toner cartridge has been replaced For more information
85. ce of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or like new 2 HP warrants that HP software will not fail to execute its programming instructions for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software media which does not execute its programming instructions due to such defects 3 HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted customer will be entitled to a refund of the purchase price upon prompt return of the product 4 HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Hewlett Packard Limited Warranty Statement 229 The warranty period begins on the date of delivery or on the date of installation if installed by HP If customer schedules or delays HP installation more than 30 days after delivery warranty begins on the 31st day from delivery Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse
86. city can be approximately 1 500 sheets Maximum 5 mm stack height For example 50 sheets of 20 Ib bond Note The stapling Capacity varies depending on the paper s thickness Selecting Media 67 Preprinted Forms and Letterhead Observe the following guidelines to avoid problems with preprinted forms and letterhead e Forms and letterhead must have been printed with heat resistant inks that will not melt vaporize or release hazardous emissions when subjected to the printer s fusing temperatures approximately 374 F or 190 C e The inks must be non flammable and must not adversely affect any printer rollers e Forms and letterhead should be sealed in a moisture proof wrapping to prevent moisture damage during storage e Inks must be completely dry on forms and letterhead before they are used in the printer Ink that is not completely dry can come off the page during the fusing process 68 3 Common Printing Tasks EN Recycled Media Choose recycled media that meets the same specifications as standard paper see Supported Media Weights and Sizes for Input Trays earlier in this chapter HP recommends that recycled media contain no more than five percent ground wood Envelopes Envelopes can only be printed from tray 1 The weight of the envelope paper should not exceed 24 Ib 90 g m bond otherwise jamming might occur For more information on printing envelopes see Printing Envelopes from Tray
87. cking is control panel enabled The printer is adjusting the No action is required density sensor The printer is canceling the No action is required current print job A staple jam occurred Clear the staple jam alternates with The density sensor values are Clean the density sensor out of range or inconsistent Then turn the printer off and The density sensor might be on to reset the printer If the dirty or the transfer drum problem is not resolved clean might be damaged the transfer drum If the condition persists contact a local authorized HP dealer or service representative for service For information on cleaning the printer see Cleaning the Density Sensor and Cleaning the Transfer Drum in chapter 8 138 7 Printer Control Panel Messages EN The printer senses a media Open the lower left door jam in the duplexer Remove the duplexer Remove the jammed media Replace the duplexer Close the lower left door and wait for the printer to warm up before resuming printing WARNING Do not touch the fuser it might be very hot and could cause burns For more information on clearing jams see the quick reference guide The printer senses a media Open the lower left door jam in the fuser area Remove the duplexer if installed Remove the jammed media Replace the duplexer if necessary Close the lower left door and wait for the printer to warm up before resuming printing WA
88. ct indirect incidental consequential or other damage alleged in connection with the furnishing or use of this information Trademark Credits Adobe and PostScript are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions Arial and Times New Romar are U S registered trademarks of the Monotype Corporation CompuServe is a U S trademark of CompuServe Inc dBASE is a U S registered trademark of Borland International Inc ENERGY STAR is a U S registered service mark of the United States Environmental Protection Agency HP UX 9 and 10 0 for HP 9000 Series 700 and 800 computers are X Open Company UNIX 93 branded products Lotus 1 2 3 and Lotus Symphony are U S registered trademarks of Lotus Development Corporation Microsof Windows MS Windows Windows NT and MS DOS are U S registered trademarks of Microsoft Corporation PANTONE is Pantone Inc s check standard trademark for color True lType is a U S trademark of Apple Computer Inc UNIX is a registered trademark in the United States and other countries licensed exclusively through X Open Company Limited All other products mentioned herein may be trademarks of their respective companies HP Customer Care EN Thank you for your purchase Along with your product you receive a variety of support services from Hewlett Packard and our support partners T
89. ct the desired item from the Quick Sets drop down list Click OK The printer is now set to print according to the settings in the Quick Sets you selected EN Quick Copying a Job CAUTION EN The quick copy feature prints the requested number of copies of a job and stores a copy of the job on the printer s hard disk Additional copies of the job can be printed later The quick copy feature allows every user to print the last 32 jobs This feature can be turned off in the driver This feature is the default for every job This feature can be turned off from the driver For more information about specifying the number of quick copy jobs that can be stored see the uimk Cory Joes control panel item described on page 32 Printing Additional Copies of a Quick Copy Job To print additional copies of a job stored on the printer s hard disk from the control panel 1 Press MENU repeatedly until ufCk COPY JOBS MENU appears 2 Press ITEM until the desired job name appears 3 Press SELECT to select the job oF iEs lt 1 appears 4 Press VALUE until the desired number of copies appears 5 Press SELECT to print the job Quick Copying a Job 95 Note Deleting a Stored Quick Copy Job When a user sends a quick copy job the printer overwrites any previous jobs with the same name If there is not a quick copy job already stored under the job name and the printer needs additional space the printer may delete other stored quic
90. cted Are the parallel cables IEEE 1284 compliant Are any messages displayed on the printer control panel If you recently replaced a toner cartridge did you remove the orange tab Were the printer and its software installed correctly For more information on installation and set up see the getting started guide If you have questions that you do not find the answers to in this chapter see the HP Customer Care information in the front of this manual EN Performing Basic Troubleshooting Steps 161 Working with Toner HP recommends that you use HP LaserJet toner cartridges HP has designed the printer toner cartridges and toner formula to work together to give you optimal image quality from the printer If toner gets on clothing or carpet wipe the toner off with a dry cloth and then wash with cold water Warm water or the heat of a dryer will set the toner into the clothing or carpet 162 8 Solving Printer Problems EN Media Jam Locations The following figure shows the locations of media jams in the printer paper path Figure 15 Registration and Transfer Area Tray 2 some printer models only Tray 3 Tray 4 some printer models only Top Output Bin face down Tray 1 Lower Right Door Qom7miuodwh D Media Transfer Door part of tray 4 EN Media Jam Locations 163 Figure 16 oe ws Cea
91. d Related Products in chapter 8 Note A printer hard disk is required to mopy or proof and hold 56 2 Using the Printer Control Panel EN Resource Saving Resource Saving allows PCL and PostScript fonts and macros downloaded to the printer s RAM when the printer switches between PCL and PostScript personalities The printer determines the amount of RAM allocated to save each of the printer personality environments Resource Saving is always enabled Note All data downloaded to the printer s RAM will be lost when the printer is turned off Configuring the Printer for the Network For information on configuring the printer for the network see your getting started guide or the HP JetDirect Print Server Software Installation Guide EN Managing Memory 57 58 2 Using the Printer Control Panel EN Note EN Common Printing Tasks Selecting Media Many types of paper and other print media can be used with the printer within certain specifications Using media that does not meet the specifications outlined in this chapter can increase the incidence of media jams contribute to repair and maintenance costs and cause premature wear print quality problems and problems requiring service This service might not be covered by the HP warranty or service agreements Before purchasing media or specialized forms test a small quantity in the printer Make sure your media supplier obtains and understands the media and print media
92. d in your application Re select the font in your application For more information on selecting fonts see the online help for your application The font is not available to the printer Use a different font or download the font you want For more information on downloading fonts see the online help for the printer driver The correct printer driver is not selected Select the correct printer driver For more information on selecting printer drivers see the online help for the printer driver for your application The correct font is not selected Select the correct font For more information on selecting fonts see the online help for your application The correct symbol set is not selected Select the correct symbol set For more information on selecting symbol sets see the online help for your application The selected character is not supported by your application For more information see the online help for your application The selected symbol set is not supported by the printer Use a font that supports the symbol set or download fonts that support the symbol set For more information on downloading fonts see the online help The interface cable is loose Remove and reconnect the interface cable The interface cable is damaged or bad Connect a new IEEE 1284 compliant interface cable The power cable is loose Remove the cables and then firmly plug the power cord into both the printer and the power receptacle
93. dia 84 tray 4 media capacity 63 tray 4 media weights sizes 63 tray 4 orienting media_79 tray 4 printing from_85 tray 4 tips for printing 86 tray 4 verifying installation_52 trays illustration 22 trays lights_24 trays paper sizes supported_18 trays verifying configuration 52 troubleshooting basic steps 161 TrueType fonts supported_18 typefaces cannot select in application 181 typefaces incorrect on printout_183 typefaces numbers PCL defaults_34 typefaces printer features 18 typefaces saving downloaded_57 typefaces sources PCL defaults_34 types configuring media_40 types media 60 types selecting media_40 U upper left door illustration_23 user interface features 18 using control panel menus 30 V Value key illustration_28 variable data printing_102 VCCI statement Japan 224 EN verifying color adjustments_53 verifying consumable percent remaining _52 verifying control panel lock _52 verifying control panel password_52 verifying DIMM configuration 52 verifying duplexer installation 52 verifying hard disk installation 52 verifying hard disk lock 52 verifying input tray configuration_52 verifying input tray installation 52 verifying memory installed_52 verifying memory settings 52 verifying multi bin mailbox installation 52 verifying number of pages printed_52 verifying PCL firmware date code_52 verifying product number_52 verifying serial number_52 verifying service
94. djust page allows you to adjust the printer s two halftone screens for each of the four colors cyan magenta yellow and black for a total of eight adjustments Make these adjustments after examining the color adjust page The color adjust page consists of two sections the Detail Halftone Adjust section and the Smooth Halftone Adjust section Each section shows the adjustment ramps for black cyan magenta and yellow and a neutral axis check ramp which can be used to verify the adjustment after the correction values have been entered for each of the primary colors An example of the color adjust page is shown below ARQNRWQ BAR HPBACHS JARN BHXY HPBHCHS l 4 4 N H H N w 5 n a A Smooth Halftone Adjust section B Color Ramps C Detail Halftone Adjust section D Neutral Axis 2 Note the numbers beside the red arrows for later reference The color adjust page indicates the last set of saved color settings with a red arrow next to the saved setting The default for each color is 0 other possible settings include 6 through 6 Adjusting the Color Balance 119 3 Determine the color adjustment numbers for each color in the high and low resolution screen adjusts a Examine the color adjust page from a distance of 3 ft approximately 1 m b Find the circle of each color that most closely matches the background color It might be necessary to squint slightly to match the colors c Record the number in the c
95. e Check the printer control panel display for any messages If no messages appear print a configuration page to check the life of the consumables Replace any consumables that are past their rated life Certain halftone patterns lighter shades of a solid color exaggerate banding Try a different halftone pattern 192 8 Solving Printer Problems EN Problem Dull or dark colors on transparencies ABCDEFGH IJKLM 9ABCDEFGH IJKLM SABCDEFGH IJKL 8 9ABCDEFGH IJK EN Cause and Solution The printer is not correctly fusing the toner to the transparency Check Transparency in Paper tab in the printer driver For more information on changing the printer driver settings see the online help The media input tray is not correctly configured for transparencies For more information on configuring the input tray see Configuring Media Type and Size in chapter 2 Transparency is not selected as the media type on the Paper tab in the printer driver When Transparency is selected as the media type and ColorSmart Il is selected on the Color tab the printer will use a color treatment optimized for projection To choose different color treatments for transparencies use the Manual setting on the Color tab For more information on using color see chapter 5 Using Color Turn the printer off and on to reset the printer s density calibration Reflective overhead projectors reflect light through the tr
96. e a printer self cleaning cycle There might be an undetected jam in the printer Open and close the front door to allow the printer to clear the jam If the problem persists remove the transfer drum Look between the drum surface and the drum handles for a piece of media Remove any media and then reinstall the transfer drum Uneven dark areas or You are using a transparency that is outside the lines in solid fill areas on specifications for this printer Use HP brand transparencies transparencies to produce the best image quality for the printer For media specifications see Supported Media Weights and Sizes for Input Trays in chapter 3 ABCDEFGHIJKLM The printer should be cleaned Open and shut the front door of the printer to complete a printer self cleaning cycle If the problem persists see Cleaning the Transfer Drum later in this chapter If the previous page printed was a prepunched media and there was an image in the location of the prepunched holes then toner will be deposited on the back of the next page printed Open and close the front door to complete a printer self cleaning cycle EN Print Quality Problems 195 Problem Cause and Solution Repetitive defects Repeating spots or specks of the same size and shape continued appear on almost all pages in the same area of the page The repeating defects will generally be dark gray or black If the defect is not acceptable cleaning or replacing the im
97. e and troubleshooting tips for your HP product Call from any touch tone phone and request up to three documents per call These documents will be sent to the fax of your choice North and Latin America Outside the U S and Canada 208 344 4809 U S and Canada 800 333 1917 Asia Pacific Countries Regions Australia China Hong Kong SAR India Indonesia Japan Korea Malaysia New Zealand Philippines Singapore Thailand 61 0 3 9272 2627 86 0 10 6505 5280 85 0 2 2506 2422 91 0 11 682 6031 21 0 352 2044 81 0 3 3335 8622 82 0 02 769 0543 03 0 298 2478 64 0 09 356 6642 65 0 275 7251 65 0 275 7251 66 0 02 661 3511 EN Customer support options worldwide EN Customer Support and Product Repair Assistance for the U S and Canada Call 208 323 2551 Monday through Friday from 6 am to 6 pm free of charge during the warranty period However your standard long distance phone charges still apply Have your system nearby and your serial number ready when calling If you know your printer needs repair call 800 243 9816 to locate your nearest HP Authorized service provider or call 208 323 2551 for HP centralized service dispatch Post warranty telephone assistance is available to answer your product questions Call 900 555 1500 2 50 per minute U S only or call 800 999 1148 25 per call Visa or MasterCard U S and Canada Monday through Friday from 7 am to 6 pm and Saturday from 9 am to 3 pm
98. e media is jamming repeatedly in the top output bin switch to the left output bin If you are printing from tray 1 and the size set in your application does not match the size of media fed into tray 1 the printer will sense the difference in size and stop printing to prevent damage to the printer Remove any remaining media ensure the size set in your application and the size of the media match and reprint Print media is binding or sticking together Remove any remaining media rotate it 180 degrees or flip it over and then set it back in the input tray EN Media Handling Problems 165 Problem Cause and Solution Media jams continued f you are using the optional multi bin mailbox do not remove pages from the output bins until the printer is finished printing Repeated jams in the fuser area might indicate that the fuser is not installed correctly Press down on the large green lever on the left side to lock it into place Also rotate the blue levers on either side of the fuser up until they snap into place Repeated jams in the transfer area might indicate that the transfer drum is not installed correctly Remove the transfer drum and reinstall it making sure the knobs on the sides of the transfer drum are in the guides inside the printer Repeated jams in the multi bin mailbox area might indicate that the printer and multi bin mailbox are set up on an uneven floor Remove the toner cartridges and then move the pr
99. e specified all references in this section to horizontal or vertical directions of print quality problems refer to problems found on letter and A4 sized media These media sizes are fed into the printer long edge first Because media sizes other than letter or A4 are fed into the printer short edge first the orientations of print quality problems are the opposite of those on letter or A4 sized media Print quality problems that appear horizontally on a letter or A4 sized page when it is held with the short edge up will run vertically on other media sizes when the page is held with the short edge up The same is true for a vertical defect on a letter or A4 sized page it will appear as a horizontal defect on other sizes of media The following figure shows a print quality problem printed on both a letter or A4 sized page and the same defect on an 11 by 17 inch or A3 sized page or any other size of media ABCDEFGHIJKLM 9ABCDEFGHIJKLM QARO m K Letter or A4 sized media 11 by 17 inch or A3 sized media or any other size of media Print quality problem 00O WwW D gt Direction media moves through printer Print Quality Problems 187 Problem Cause and Solution Toner smear Toner smears appear on the back of the page The transfer belt is dirty or the transfer belt assembly may not be seated properly Open and close the front door to complete a printer self cleaning cycle l There might be an undetected jam in the printer
100. e the excess media from the input tray For more information on input tray capacity see Supported Media Weights and Sizes for Input Trays in chapter 3 170 8 Solving Printer Problems EN Transparencies or Verify that the media is being inserted far enough into glossy paper will not feed the tray 1 Insert the media into the tray 1 until the from trays 1 2 or 3 media is tight against the printer and slide the media continued width guides until they touch both sides of the media without bending the media Only one sheet is loaded in the input tray Load more than one sheet in the input tray The media does not meet the specifications for this printer For media specifications see Supported Media Weights and Sizes for Input Trays in chapter 3 Envelopes jam or will not Envelopes can only be printed from tray 1 If the feed in the printer envelopes are in another input tray remove the envelopes and place them in tray 1 Envelopes can only be printed on the front Smooth side If the envelopes are loaded upside down in tray 1 remove the envelopes and place them flap down on tray 1 with the return address area short edge of the envelope toward the printer Verify that the envelopes are being inserted far enough into the tray 1 Insert the envelopes into the tray 1 until the envelopes are tight against the printer and slide the media width guides until they touch both sides of the envelopes without bending
101. eady state The printer is printing the event log page When the event log page is printed the printer returns to an online and ready state The printer is printing the file directory page When the file directory page Is printed the printer returns to an online and ready state 152 7 Printer Control Panel Messages Recommended Action Press SELECT to reformat the printer hard disk All data currently on the printer hard disk will be lost If you don t want to initialize the printer hard disk turn the printer off and remove the printer hard disk If you want to proceed with initialization press SELECT If you do not want to initialize the printer hard disk press Go Try reprinting the job using PCL or PS No action is required No action is required No action is required No action is required EN Message Recommended Action The printer is printing the font No action is required list page When the font list page is printed the printer returns to an online and ready state The printer is printing the No action is required menu map page When the menu map page is printed the printer returns to an online and ready state The printer is processing a No action is required proof and print or mopy print job is the number of copies completed is the total number of copies The printer is actively No action is required processing a print job The printer is activel
102. egs and a higher performance processor j W Li WANs 20 1 The HP Color LaserJet 8550 Printer EN EN HP Color LaserJet 8550MFP The HP Color LaserJet 8550MFP comes standard with a 100 sheet tray 1 a 500 sheet tray 2 a 500 sheet tray 3 a duplexer 64 MB RAM an HP JetDirect print server 10 100 Base TX an internal hard disk a printer copy module stand and a copy module Printer Information 21 Locating the Printer s Parts The following figures show the locations of the printer s parts HP Color LaserJet 8550 shown below Figure 1 i 0 Printer Control Panel Left Output Bin face up Front Door Power Button Input Tray 3 Top Output Bin face down Upper Right Door r O T717 MO OU D Input Tray 1 Lower Right Door Printer Stand G 22 1 The HP Color LaserJet 8550 Printer le 7 aan EN Figure 2 Air Filter Door EIO Slot 2 Tray 4 Connector C Link Connector Parallel Connector Upper Left Door Lower Left Door EIO Slot 1 shown with optional HP JetDirect internal print server QgaQmimiodqgowh D Power Connector Note For information on the locations of printer consumables see Locating Printer Consumables in chapter 6 EN Locating the Printer s Parts 23 Optional Paper Handling Accessories and S
103. er call HP s Direct Marketing Division see the front of this guide for ordering information pan Rimor tess Number Type Size Synchronous 8 MB DIMM SDRAM Synchronous 16 MB DIMM SDRAM Synchronous 32 MB DIMM SDRAM Synchronous 64 MB DIMM SDRAM J3111A Ethernet Combo 10 Base T BNC and Local Talk J3112A Token Ring J3113A 10 100 Base TX Accessories ve b C4785A Multi bin Mailbox C4788A Optional 3000 sheet Stapler Stacker C4779A Optional 3000 sheet Stacker 204 8 Solving Printer Problems EN pn Mimor erse Number Type Size C4153A Drum Kit Imaging Drum 2 Air Filters Hand Wipe C4154A Transfer Kit Transfer Drum Transfer Belt Cleaning Roller Charcoal Filter Hand Wipe C4155A 110 Volt Fuser Kit Fuser Paper Rollers Hand Wipe C4156A 220 Volt Fuser Kit Fuser Paper Rollers Hand Wipe Cables C2946A IEEE 1284 compliant parallel cable of 3 m approximately 10 ft with 25 pin male micro 36 pin male C size connector 922158 Macintosh DIN 8 printer cable 92215N HP LocalTalk Cable Kit C2934A HP Color LaserJet Transparency letter 50 sheets C2936A HP Color LaserJet Transparency A4 50 sheets C4179A HP SoftGloss paper letter 200 sheets C4179B HP SoftGloss paper A4 200 sheets EN Accessories Options and Related Products 205 Part Number Type Size Reference 5010 63894 HP LaserJet Printer Family Paper Specifications Materials Guide 5021 0337 PCL PJL Technical Reference Packa
104. er personalities selecting default 47 printer stand illustration_22 printer configurations 20 printing backside of heavy media _104 printing booklet_103 printing cannot print symbol set_183 printing color balance test page_119 printing color problems_185 printing Color Swatch_115 printing configuration page_51 printing continuous configuration pages 51 printing demonstration page_51 printing Detail Halftone Adjust page_119 printing drifting text 184 printing envelopes 76 printing erratic_183 printing error log 51 printing event log_51 printing file directory page_51 printing fonts incorrect 183 printing from tray 1_74 printing from tray 4 85 printing from trays 2 or 3 82 printing interrupted_183 printing menu maps 37 printing partial pages_184 printing PCL font list 51 printing PostScript font list 51 printing private job_99 printing PS font list_51 printing quick copying _95 printing repeated defects on page_195 printing Smooth Halftone Adjust page 119 printing storing print job_101 printing tips for tray 1_77 printing tips for tray 4 86 printing tips for trays 2 and 3 83 printing variable data_102 private job printing 99 product information sheets obtaining 225 product numbers verifying 52 proof and hold continuing jobs 97 PS file will not print_178 PS printing font list 51 PS selecting 47 238 punched paper weights sizes_ 61 Q quick copying
105. ersists check the input tray type and size configuration in the printer control panel The correct media type and size might be loaded in the input tray but the printer will not recognize that the media is loaded if the printer control panel settings do not match the media type and size requested For more information on configuring input trays see Configuring Media Type and size in chapter 2 Close the input tray before resuming printing EN This message is displayed Press VALUE to view the when media is placed in an choices Press SELECT when input tray the choice you want is displayed and then press Go Is the input tray number to bring the printer online If no key is pressed for 30 configured for the input tray seconds after the media is detected in the input tray the displayed type will automatically be selected the message will be cleared and printing will begin The fuser is warming up No action is required EN Printer Messages 159 160 7 Printer Control Panel Messages EN Solving Printer Problems Performing Basic Troubleshooting Steps This chapter suggests steps to solve common problems that you might encounter while using the printer If the printer does not work properly check the following items first Is the printer connected to a live power source Is the printer online Are the communications cables from the printer to the network or the host computer conne
106. es 100 000 black and white only pages or 50 000 color pages a Approximate life based on printing 6 000 pages per month Approximate Time Period 8 3 months black and white only pages or 2 1 months color pages 25 months black and white only pages or 12 5 months color pages 16 7 months black and white only pages or 8 3 months color pages 16 7 months black and white only pages or 8 3 months color pages b Approximate average letter size page count based on 5 coverage of individual toner colors This value can be used to estimate other levels of coverage from 2 to 35 For example 5 000 pages at 5 coverage is approximately 2 500 pages at 10 coverage Estimates made in this manner are only approximate and usage conditions and print patterns can cause the results to vary c Drum life is stated in terms of Letter A 4 size images The number of images printed for each sheet of media varies depending on the mix of color duplexing and large format printing An image is a layer of toner A Letter size color CMYK sheet printed on one side contains four Letter A4 images A duplexed sheet printed on both sides counts as two images In color duplex mode there are eight Letter size images per Letter A4 sheet An 11 x 17 or A3 page sheet contains twice as many Letter size images as a Letter size sheet For an explanation of printer control panel messages see chapter 7 126 6 Maintaining the Printer P
107. esolution 32 defaults selecting printer personality_47 defaults settings 34 defaults symbol set_34 defaults toner low response_33 defects repeated printed 195 deleting a held job_97 demonstration page printing 51 density sensor cleaning 197 density settings verifying 53 depth printer_123 Detail Halftone Adjust page printing_118 Detail settings 111 digital cameras using images 116 DIMMs EDO 207 DIMMs errors 133 DIMMs Fast Page Mode_207 DIMMs features 18 DIMMs increasing printer memory_56 DIMMs installation 208 DIMMs supported_207 DIMMs types supported_207 DIMMs verifying configuration 52 DL size weights_62 DOC regulations Canadian_217 doors front illustration 22 doors lower left illustration_23 doors lower right illustration_22 doors media transfer illustration 24 doors upper left illustration_23 doors upper right illustration 22 dots per inch digital cameras_116 dots per inch graphics 116 dots per inch printer default_32 dots per inch scanners_117 Double Post Card size weights 62 double sided printing default_33 double sided printing error_145 double sided printing orienting in tray 1_78 double sided printing orienting in tray 4 79 double sided printing orienting in trays 2 and 379 dpi digital cameras_116 233 dpi graphics 116 dpi printer default_32 dpi scanners_117 DRAM DIMMs 207 DRAM error 136 drum kit errors 144 drum kit ordering_204 drum
108. everal different kinds of paper once trays are set up correctly you do not have to check which paper is loaded in each tray before you print This is especially helpful when the printer is shared and more than one person loads or removes paper Printing by type and size of paper is a way to be sure that print jobs always print on the desired paper Some printers have a feature that locks out trays to prevent printing on the wrong paper Printing by type and size of paper eliminates the need to lock out trays To print by type and size of paper do the following 1 Be sure to adjust and load the trays correctly See the sections on loading paper starting on page 77 2 From the Paper Handling Menu in the printer s control panel select the paper type for each tray If you are unsure what type you are loading such as bond or recycled check the label on the package of paper For supported types see page 60 3 Select the paper size settings from the control panel e Tray 1 lf custom paper is loaded set the size of custom paper from the Printing Menu to match the paper loaded in tray 1 e Other trays Paper size settings are adjusted when paper is properly loaded into the printer See the sections on loading paper starting on page 77 EN Printing by Type and Size of Paper 89 4 From the software or printer driver select the desired type and size of paper Note The type and size settings can also be configured from
109. evious stored proof and hold job If there is not a proof and hold job already stored for that job name and the printer needs additional space the printer may delete other stored proof and hold jobs starting with the oldest one If you turn the printer off and then back on all quick copy proof and hold and private jobs are deleted Proofing and Holding a Job 97 A stored proof and hold job can also be deleted from the control panel 1 2 Press MENU repeatedly until UiCK COPY JOBS MENL appears Press ITEM until the desired job name appears Press SELECT to select the job GF iES lt 1 appears Press SELECT to delete the job 98 4 Advanced Printing Features EN Printing a Private Job The private printing feature lets a user specify that a job is not printed until that user releases it using a 4 digit Personal Identification Number PIN through the printer s control panel The user specifies the PIN in the driver and it is sent to the printer as part of the print job Specifying a Private Job To specify that a job is private from the driver select the Private Job option and type a 4 digit PIN Releasing a Private Job The user can print a private job from the control panel 1 EN Press MENU repeatedly until FRIVATE STORED JOBS MEMU appears Press ITEM until the desired job name appears Press SELECT FIM 8868 appears Press VALUE to change the first number of the PIN and then steps to change
110. ey touch both sides of the envelopes without bending the envelopes 4 Set the envelope size in the printer control panel For more information on configuring the printer control panel see Configuring Media Type and Size in chapter 2 Printing from Tray 1 75 To print envelopes from tray 1 1 Select envelope in your application or in the printer driver if your application does not support printing on envelopes For more information on printing on envelopes see the online help 2 Set the envelope size and type in your application or the printer driver 3 If your application does not have an option to automatically format an envelope select Landscape for the page orientation 4 Use the following table to set the margins for a return and mailing address on a Commercial 10 Com10 or DL sized envelope Type of Address Left Margin Top Margin 0 50 in 12 70 mm 0 50 in 12 70 mm 4 in 101 60 mm 2 in 50 80 mm For other sizes of envelopes adjust the margins as necessary Avoid printing over the area where the envelope s three back flaps seams meet 5 Print the file from your application 76 3 Common Printing Tasks EN CAUTION EN Printing Tips for Tray 1 For letter or A4 sized media load the media with the long edge of the media toward the printer For legal executive 11 by 17 inch or A3 sized media load the media with the short edge of the media toward the printer Heavy paper stock is
111. ffice or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger Strasse 110 140 D 71034 B blingen FAX 49 7031 14 3143 USA Contact Product Regulations Manager Hewlett Packard Company P O Box 15 Mail Stop 160 Boise ID 83707 0015 Phone 208 396 6000 EN Regulatory Statements 221 DECLARATION OF CONFORMITY according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Hewlett Packard Company Manufacturer s Address Montemorelos 299 Guadalajara Jalisco 45060 M xico declares that the product Product Name 2000 Sheet Input Tray Model Number C4781A Product Options All conforms to the following Product Specifications Safety IEC 950 1991 A1 A2 A3 A4 EN 60950 1992 A1 A2 A3 A4 A11 IEC 825 1 1993 A1 EN 60825 1 1994 A11 Class 1 Laser LED EMC CISPR 22 1997 EN 55022 1998 Class B EN 61000 3 2 1995 EN 61000 3 3 1995 EN 55024 1998 FCC Title 47 CFR Part 15 Class B ICES 002 Issue 2 AS NZS 3548 1995 Supplementary Information The product herewith complies with the requirements of the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC and carries the CE Marking accordingly 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any i
112. forations and curled or bent edges For a complete list of media specifications see the HP LaserJet Printer Family Paper Specifications Guide For more information on orienting the media in each of the input trays see the appropriate section later in this chapter 60 3 Common Printing Tasks EN Tray Location Media Type Tray 1 Paper Plain Preprinted Letterhead Prepunched Bond Recycled Color Card Stock Heavy greater than 28 b 105 g m2 bond Glossy EN Media Size Common Name and Dimensions Maximum Capacity Media Weight 100 sheets of 20 Ib 75 g m bond 16 to 58 Ib 60 to 216 g m bond Executive 7 25 by 10 50 in 184 15 by 266 70 mm Letter 8 50 by 11 in 215 90 by 279 40 mm Legal 8 50 by 14 in 215 90 by 355 60 mm 11 by 17 in 279 40 by 431 80 mm Limit to media fill mark on the media width guides A5 148 by 210 mm 5 83 by 8 27 in ISO B5 176 by 250 mm 6 93 by 9 85 in JIS B5 182 by 257 mm 7 17 by 10 13 in A4 210 by 297 mm 8 27 by 11 70 in JIS B4 257 by 364 mm 10 13 by 14 34 in A3 297 by 420 mm 11 70 by 16 55 in 12 by 18 50 in 304 80 by 469 90 mm 312 by 440 mm 12 29 by 17 33 in Custom minimum 99 by 190 mm 3 90 by 7 49 in maximum 304 by 469 mm 11 98 by 18 48 in Selecting Media 61 Tray Location Media Type Trays 2 and 3 Envelopes Transparencies Paper Plain Preprinted Letterhead Prepunched Bond Recycled Color
113. fying configuration 52 PCL default settings 34 PCL firmware date code 52 PCL font list printing 51 PCL font number_34 PCL font source 34 PCL pitch 34 PCL point size 34 PCL selecting 47 PCL symbol sets _34 personality defaults _ 33 photoconductive drum error 148 photoconductive drum illustration 124 photoconductive drum ordering 204 photoconductive drum recycling 214 photoconductive drum replace frequency 126 photographs using digital cameras 116 pitch PCL default settings 34 PJL error 151 plain paper weights sizes_60 plastics recycling_214 point sizes PCL default settings 34 post charger cleaning 202 PostScript file will not print_178 PostScript selecting 47 power button illustration_22 power connector illustration_23 Power Save defaults_33 Power Save setting time_46 power switch illustration_22 power consumption 213 PPM for media types sizes_17 preprinted forms specifications 68 preprinted forms weights sizes 61 prepunched paper weights sizes 61 print jobs canceling 28 237 print jobs delayed 48 print jobs incomplete_48 print quality problems_187 print speeds factors affecting 19 print speeds for media types sizes 17 printer driver different first page_91 printer driver multiple pages on one sheet_91 92 printer driver selecting paper by size and type 89 91 printer messages 129 printer messages not showing_173 printer personalities features 18 print
114. ge You must install DRAM DIMMs in synchronized pairs for example two 8 MB DIMMs b You must have a 2 000 sheet input tray tray 4 installed in the printer in order to install a multi bin mailbox c This package contains information on PCL and PUL 206 8 Solving Printer Problems EN DIMM Installation Supported DIMMs The printer supports the following types of DIMMs dual inline memory modules e ROM e Synchronous DRAM EDO extended data out or Fast Page Mode DIMMs are not supported Installing DIMMs The printer supports ROM font and synchronous DRAM memory DIMMs ROM font DIMMs need not be installed in a specific configuration DRAM memory DIMMs must be installed in synchronized pairs two DIMMs with the same amount of DRAM memory are installed in slots such as 1 and 2 see task 5 on page 209 A ROM font DIMM can be installed in slots 1 and 3 and slot 2 should be empty However ROM font DIMMs cannot be installed as pairs in corresponding left and right slots Supported DIMMs 207 208 A DIMM Installation To install a DIMM 1 Synchronous DRAM memory DIMMs must be installed in pairs Print a configuration page Next turn the printer off and disconnect it from its power source Locate the formatter board on the left rear of the printer Loosen the two thumb screws by hand or with a
115. ght reject toner Try media from a different source or from an unopened ream of media Your media is excessively rough Change to a smooth xerographic paper For media specifications see Supported Media Weights and Sizes for Input Trays in chapter 3 190 8 Solving Printer Problems EN Problem Cause and Solution Faded print or random The letterhead you are using is printed on rough paper faded areas continued Try a smooth xerographic paper If this solves the problem make sure the letterhead vendor is using paper that meets the specifications for this printer For media specifications see Supported Media Weights and Sizes for Input Trays in chapter 3 You are operating the printer in excessively humid or dry conditions Make sure the printer is operating within the environmental specifications listed appendix B The media was creased or wrinkled when it was loaded in the input tray Try media from a different source or from an unopened ream of media The print on the entire page is light or faded Remove the transfer assembly Reinstall the transfer assembly Be sure to align the arrows and then reseat the assembly If you recently removed the imaging drum from the printer it might have been damaged by light Turn the printer off and on to reset the printer s density calibration If the problem persists replace the imaging drum or contact a local authorized HP dealer or service representative for ser
116. gned to produce high quality high speed color printouts for business environments This printer provides the quality and reliability of Hewlett Packard printers as well as these specific features Performance e 24 pages per minute ppm black and white printing e 6ppm color printing e Provides the ability to mopy multiple original prints Approximate Print e Letter A4 sized media 24 ppm black and white Speeds 6 ppm color e Legal Executive 11 by 17 inch sized media 12 ppm black and white 3 ppm color e Transparencies 2 8 pom black and white 2 1 pom color e Labels 12 pom black and white 3 ppm color EN Features 17 Paper Handling Font and Memory Printer Personality Support User Interface and EIO Note See Printer Information for printer configurations e Prints on up to 12 by 18 50 inch 804 80 by 469 90 mm sized media e Printing on heavy media up to 58 Ib 216 g m bond e A 500 sheet input tray tray 3 that supports letter legal A4 11 by 17 inch and A3 sized media e A 500 sheet input tray tray 2 that supports letter legal and A4 sized media standard on some printer models e 2 000 sheet input tray tray 4 standard on some printer models e Optional duplexer which provides two sided printing standard on some printer models e A 100 sheet multipurpose tray that supports letter legal executive A3 A4 B4 11 by 17 inch B5 and custom sized media as well as envelo
117. guides to the size that matches the media 3 Load up to 100 sheets of 20 Ib 75 g m bond paper into the input tray face up with the long edge of the letter or A4 sized media toward the printer For more information on loading other sizes into tray 1 see Orienting Media later in this chapter Note Do not fill the input tray above the media fill mark on the media guides 4 Slide the media into the printer as far as it will go until the leading edge rests lightly against the printer and adjust the media width guides until the media fits squarely and firmly between the media width guides without bending the media 5 Use the control panel to select the size and type of media in tray 1 see Configuring Media Type and Size in chapter 2 EN A Printing Envelopes from Tray 1 Load up to ten envelopes in tray 1 CAUTION Never use envelopes with clasps snaps windows coated linings or self stick adhesives These items can damage the printer Never try to print on both sides of an envelope Media jams and printer damage can result To load envelopes in tray 1 1 Open tray 1 2 Place up to ten envelopes in tray 1 between the media width guides face up with the back flap against the input tray and the return address area short edge of the envelope towards the printer 3 Slide the media width guides until th
118. hat the multi bin mailbox is firmly attached to the printer Verify that the cables are firmly attached between the multi bin mailbox and tray 4 Also verify that the cables are connected to the correct connector For more information on connecting the cables between the multi bin mailbox and tray 4 see the getting started guide Printer does not Check the power cords recognize the optional paper handling device or Check the C link cables the user LED on the ait Make sure that the device has been configured in the device is off printer driver If the printer still does not recognize the device contact a dealer or authorized HP service provider See the user guide for your specific HP LaserJet printer for service and support information 174 8 Solving Printer Problems EN Problem Cause and Solution Color toner carousel will The power cord is not firmly plugged into both the not rotate printer and the power receptacle Remove and reconnect the power cord The printer must be turned on Verify the clear door is closed the imaging drum and black toner cartridge are installed including removing the orange seal from the black toner cartridge and Swinging the upper lever to the left and the upper right door is closed The printer is on but not RESE is not displayed on the printer control panel receiving data Data light Press Go to bring the printer online does not blink and nothing prints The printer h
119. hese services are designed to give you the results you need quickly and professionally Online Services For 24 hour access to information over your modem we suggest these services World Wide Web Printer drivers updated HP printer software plus product and support information may be obtained from the following URLs in the U S http www hp com in Europe http www2 hp com Printer drivers may be obtained from the following sites in Japan fto www jpn hp com drivers in Korea http www hp co kr in Taiwan http www hp com tw or the local driver website http Awww dds com tw America Online America Online Bertelsmann is available in the U S France Germany and U K Printer drivers updated HP printer software and support documentation to help answer your questions about HP products are available Use Keyword HP to start your tour or call 1 800 827 6364 preferred customer 1118 to subscribe In Europe call the appropriate number below Austria 0222 58 58 485 France 353 1 704 90 00 Germany 0180 531 31 64 Switzerland 0848 80 10 11 United Kingdom 0800 279 1234 CompuServe Printer drivers updated HP printer software and interactive sharing of technical information with other members is available on CompuServe s HP User s forums GO HP or call 1 800 524 3388 and ask for representative 51 to subscribe CompuServe is also available in the U K France Belgium Switzerland Germany and Austria
120. il TOHER Lu appears on the display 3 Press VALUE until the option you want appears on the display The available options include the following iier online and allow printing to continue until the toner cartridge is lls pen 1e toner onea is empty the message TOHER OUT REPLACE lt E will be ape lee e COH E will il display th the T LOW REPLACE Color warning until he toner cartridge Is po right of the selection 5 Press Go to bring the printer online Note Although this option allows you to configure the printer behavior when the consumable lives are low print quality will eventually degrade after a consumable s life has reached low regardless of how you have configured the printer response These print quality problems can be fixed by replacing the consumable EN Changing Settings in the Printer Control Panel 45 Setting the Power Save Mode The Power Save mode conserves electricity by reducing the amount of power the printer uses when it has been idle for a length of time PAE in the printer control panel The default setting is 60 minutes 8 MIH However the Power Save mode can be adjusted to start Geweer 10 seconds and 8 hours after the last print job finishes The printer fans will run for 30 minutes after entering Power Save mode to cool the printer Note The 10 seconds setting is for use by service personnel and is not recommended for daily use To set the Power Save mode 1 Press MENU until SOMFIGUREATION MENLI
121. in mailbox is full Open the lower left door press the green tab on the right side of the duplexer and pull the duplexer out of the printer Check for and remove any jammed media from the duplexer Reinstall the duplexer Turn the printer off and then on If the problem persists contact a local authorized HP dealer or service representative for service No action is required Turn the printer off and on to reset the printer If the condition persists replace the offending ElO accessory Press GO to bring the printer online Remove all media from the top output bin on the multi bin mailbox to continue printing Printer Messages 145 Message The fuser and paper rollers are almost past their specified life The fuser and paper rollers are past their specified life The printer has detected that an incompatible fuser possibly the wrong voltage of fuser for the printer has been installed The media transfer door on tray 4 is open 146 7 Printer Control Panel Messages Recommended Action Although printing can continue the fuser should be replaced for optimum printer operation For more information on replacing the fuser see the installation guide included with the fuser kit Replace the fuser kit and reset the fuser counter before attempting to print For more information on replacing the fuser kit and resetting the counter see the installation guide included with the fuser kit For more
122. inaccurate To clean the density sensor and erase lamp 1 Open the upper door on the right side of the printer 2 On the inside of the door locate the density sensor and the density sensor brush Use the brush to brush off toner particles from the density sensor and the erase lamp Then replace the brush Note You can also use a hand wipe to clean the density sensor To prevent scratches on the sensor do not use any paper products such as tissue or paper towels to clean the sensor 3 Close the upper right door Print Quality Problems 197 CAUTION Cleaning the Transfer Drum Perform these procedures only when there is an unacceptable repetitive defect and the only other solution is replacing the transfer drum Many but not all repetitive defects can be removed using the following procedures Defects that appear as light spots in dark areas of print are more likely to be corrected by this procedure than dark spots in unprinted areas If the procedures are performed incorrectly or without proper care the transfer drum can be permanently damaged These procedures require the following items A print sample showing the repetitive defect A clean flat surface to work on Isopropyl alcohol A hand wipe You can also use a dry clean soft lint free cloth such as cheesecloth to clean the transfer drum To prevent scratches on the drum do not use any paper products such as tissue or paper towels to clean the drum
123. ines or streaks appear in colors except black A toner cartridge might be defective If the problem persists contact a local authorized HP dealer or service representative for service White lines or streaks only appear in the black areas of orint but not in color areas Print the configuration page five times The defect should clear with continued printing Then reprint the print job If the problem persists replace the black toner cartridge If the problem persists contact a local authorized HP dealer or service representative for service Dark or white lines or streaks in all colors including black Print the configuration page five times The defect should clear with continued printing If the defect does not clear turn the printer off and on to reset the printer s density calibration Make sure that the transfer belt is seated properly rest the ends of the belt into the notches inside the printer If the problem persists replace the imaging drum For more information on replacing the imaging drum see the installation guide included with the drum kit Light streaks in dark solid fill areas might indicate that the post charger on the transfer drum needs to be cleaned Open and close the front door to complete a printer self cleaning cycle If the defect does not clear clean the post charger For information on cleaning the post charger see Cleaning the Post Charger later in this chapter Print Quality Problems 18
124. information on configuring the printer response to this message see Selecting Toner Low Response in chapter 2 Remove the fuser and install the fuser specified for use with this printer Printing cannot continue until the correct fuser is installed in the printer For information on ordering a fuser kit see Accessories Options and Related Products in chapter 8 Close the media transfer door EN Message Recommended Action The toner cartridge is either Insert the cartridge or make not installed or not correctly sure the installed cartridge is installed in the printer correctly seated in the printer lt Color gt can be cyan Note The color toner magenta yellow or black carousel will not rotate unless the clear door is closed the imaging drum and black toner cartridge are installed completely including removing the orange seal from the black toner cartridge and swinging the upper lever to the left and the upper right door is closed For more information on installing toner cartridges see the installation guide included with the toner cartridge The printer has detected that Install the fuser and verify that the fuser is not installed it is correctly seated in the printer before attempting to print For more information on installing the fuser see the installation guide included with the fuser kit EN Printer Messages 147 Message Recommended Action The printer has detected
125. ing 5 mil 0 13 mm thick transparencies with this printer Supported Media Weights and Sizes for the Optional Duplexer The following table lists the types and sizes of media supported by the optional duplexer Media Size Common Name and Maximum Media Type Dimensions Capacity Duplexer Paper Letter 8 50 by 11 in 16 to 28 Ib Plain 215 90 by 279 40 mm 60 to 105 Preprinted Legal 8 50 by 14 in 215 90 g m bond Letterhead by 355 60 mm Prepunched 11 by 17 inch 279 40 by Bond 431 80 mm Recycled Glossy A4 210 by 297 mm 8 27 by 11 70 in A3 297 by 420 mm 11 70 by 16 55 in JIS B4 257 by 364 mm 10 13 by 14 34 in B5 176 by 250 mm 6 93 by 9 85 in EN Selecting Media 65 Supported Media Weights and Sizes for the Optional 3000 sheet Stapler Stacker and Optional 3000 sheet Stacker The following table lists the types and sizes of media supported by the optional 3000 sheet Stapler Stacker and 3000 sheet Stacker tray bin or stapler Media Size Tray Bin or Common Name and Media Maximum Stapler Media Type Dimensions Capacity Left face up Paper Output Bin Plain Preprinted Letterhead Prepunched Bond Recycled Color Card Stock Heavy greater than 28 lb 105 g m2 bond Glossy 66 3 Common Printing Tasks Letter ISO A4 landscape orientation only Legal Ledger 11 x 17 in A3 JIS B4 JIS Double Postcard JPostD JIS B5 A5 Executive JIS Exec 8K 16K portrait orientati
126. ing a defect from the transfer drum Using a sharp object to remove the defect or allowing fingernails or jewelry to touch the transfer drum can scratch the drum causing permanent damage Do not clean the transfer drum using force Do not use any water based cleaners or excessive alcohol These actions can permanently damage the transfer drum 11 Gently rub the spot or speck with a hand wipe 200 8 Solving Printer Problems EN 12 If the speck does not come off dampen the hand wipe with isopropyl alcohol Use the hand wipe to remove the spot or speck from the transfer drum Note If you used isopropyl alcohol to clean the transfer drum you might need to print 50 to 100 pages to clean any residual isopropyl alcohol from the transfer drum 13 To reinstall the transfer drum align the arrows on the ends of the drum with the matching arrows on the tracks inside the printer 14 Push the drum into the printer Be sure both sides are inserted completely 15 Swing the lower green lever to the left making sure it clicks into place 16 Close the right and front doors 17 When the printer control panel displays RED reprint the print job to verify the repetitive defect has been eliminated If cleaning does not eliminate the repetitive defect contact a local authorized HP dealer or service representative for
127. inter to a level location Reinstall the toner cartridges Repeated paper jams between the printer and the optional 3000 sheet Stapler Stacker or optional 3000 sheet Stacker might mean that the printer and the optional 3000 sheet Stapler Stacker or 3000 sheet Stacker are set up on an uneven floor Level the device See the installation guide that came with the device for instructions The printer consumables are wearing out Check the printer control panel for messages prompting you to replace consumables or print a configuration page to verify the current status of the consumables For the consumable replacement schedule see Frequency for Replacing Printer Consumables in chapter 6 we OIH 4 displays on the front panel and will not sear even Kobud there is no paper in the path Or tray 2 3 or 4 misfeeds or continually jams when feeding Inspect the feed rollers Ensure that they are completely installed on the shaft they should click into place 166 8 Solving Printer Problems EN Problem Cause and Solution Printer feeds multiple The input tray is overfilled Remove the excess media sheets from the input tray For more information on input tray capacity see Supported Media Weights and Sizes for Input Trays in chapter 3 Verify that the media is under the tabs in the input tray Pull out the input tray press the media down under the tabs in the input tray and then close the input tray The media is sticking
128. ircle 4 Enter the color adjustment numbers in the printer control panel a Press MENU until GLOR AJUST MEHL appears on the printer control panel display b Press ITEM until the option you want appears on the display The options are listed below c Press VALUE until the number recorded in step 3c appears on the display d Press SELECT to enter the number into the printer memory e Repeat steps 4a through 4d to adjust the color screens as necessary 120 5 Using Color EN EN 5 Reprint the color adjust page a b C Press ITEM until FEINT TEST PAGE appears on the display Press SELECT to print the color adjust page Re examine the test page and verify that the color adjustment is correct e Verify that the circles with the arrows beside them match their background for each of the color ramps cyan magenta yellow and black If another circle matches the background more closely return to step 4 to reset the values on the printer control panel to the number shown in that circle e Verify that the circles in the neutral axis areas of the test page are neutral gray gray without a color tint when illuminated by D55 or diffuse sunlight and then verify that one of the circles in the ramp is a color very close to the background If the circles are not neutral gray additional corrections to cyan magenta or yellow might be necessary If there is an overall tint of color in the circles make the adjustmen
129. is letter size then the image will be cropped to fit on the smaller page size right of the selection 5 Press Go to bring the printer online a the A4 Override Enabling IDE fe WHITH LETTER will print A4 sized documents on letter sedi media or riete ed a on A4 sized media However if an input tray is configured for the size you want to override letter or A4 even if the tray is empty then the printer will continue to try and print on the correct size of media regardless of the override setting To select the A4 override 1 Press MENU until FAFER HANDLING MENU appears on the printer control panel display 2 Press ITEM until CERRIDE A4 WITH LETTER appears on the display 3 Press VALUE to display amp or right of the selection 5 Press Go to bring the printer online 44 2 Using the Printer Control Panel EN Selecting Toner Low Response Selecting the toner low response allows you to determine how the printer will behave when the printer detects a toner level is low Note ane gee uses TINE toner oo a pE as owe septal S ain ae LIFE LOW REPLOCE DEUM KIT messa ag es For example i lee toner r low response is 5 set to STOF AEN when the Ff message appears on the printer sential penal A Or will Stop printing until the transfer kit is replaced or GO is pressed To select the toner low response 1 Press MENU until SOMFIGUREATION MERU appears on the printer control panel display 2 Press ITEM unt
130. is lit Press Go to reset the printer EN Printer Control Panel and Configuration Problems 179 Problem Cause and Solution Cannot print a You did not press SELECT after selecting the configuration page configuration page Re select the configuration page Then press SELECT to print the configuration page You pressed GO before pressing SELECT or before the printer self test was completed Re select the configuration page and then press SELECT once to print the configuration page Pressing Go after the printer self test is started or before pressing SELECT stops the printer self test and brings the printer online The selected input tray is empty Load the correct media size in the input tray 180 8 Solving Printer Problems EN Application Problems Problem Cannot change system selections through software Cannot select a font in the application EN Cause and Solution The correct printer driver is not loaded Load the correct printer driver The correct printer driver is not selected Select the correct printer driver The font is not available in your application Use a font manager utility to add the font If you have downloaded a font on the printer hard disk and you do not see the font in the application see the download program such as EuroForm or other font management utilities help for more information Print a disk directory page to see if the font has been downloaded to the printer hard disk If
131. is waiting for a form feed The printer detected a printer hard disk failure The printer has received an illogical PUL command such as download to non existent directory The printer hard disk is full Press CANCEL JOB to exit the configuration page printout mode If the printer is in the process of printing when CANCEL JOB Is pressed the printer finishes printing the buffered pages before returning online Press GO to form feed a page The printer will feed the page from one of the input trays If access to the printer hard disk is not required printer operation can continue Contact a local authorized HP dealer or service representative to replace the printer hard disk No action is required From the host computer delete data from the printer hard disk using the printer drivers or a disk management application Or to clear all data from the printer hard disk reformat the printer hard disk from the printer control panel To reformat the printer ae a Laas MENU until TION J appears on ie a sonia panel le eee no until LIZI k appears on the denia Pos SELECT and the printer hard disk will be reformatted Printer Messages 143 Message A user has attempted to save to the printer hard disk or send a proof and hold job to the printer while the printer hard disk is write protected The printer has detected an error in the imaging drum The imaging drum is almost past its specified life
132. k copy jobs starting with the oldest job The default number of quick copy jobs that can be stored is 32 The number of quick copy jobs that can be stored is set from the control panel If you turn the printer off and then back on all quick copy proof and hold and private jobs are deleted A stored quick copy job can also be deleted from the control panel 1 Press MENU repeatedly until ufCk COPY TOES MEHU appears 2 Press ITEM until the desired job name appears 3 Press SELECT to select the job fF 1E 1 appears 5 Press SELECT to delete the job 96 4 Advanced Printing Features EN Proofing and Holding a Job Note EN The proof and hold feature provides a quick and easy way to print and proof one copy of a job and then print the additional copies To permanently store the job and prevent the printer from deleting it when space is needed for something else select the Stored Job option in the driver Printing the Remaining Copies of a Held Job The user can print the remaining copies of a job held on the printer s hard disk from the control panel 1 Press MENU repeatedly until UfCE COPY JOBS MEHU appears 2 Press ITEM until the desired job name appears 3 Press SELECT to select the job oF 1E 1 appears 4 Press VALUE until the desired number of copies appears 5 Press SELECT to print the job Deleting a Held Job When a user sends a proof and hold job the printer automatically deletes that user s pr
133. l Geely Print is black instead of The color mode is not selected in your application or color printer driver Select the color mode instead of the grayscale or black and white mode in your application or printer driver For more information see the online help for the application or printer driver The correct printer driver is not selected in your application Select the printer driver for this printer For more information see the online help for the printer driver The printer is not working correctly Verify the printer operation by printing a configuration page from the printer control panel If no color appears on the configuration page contact a local authorized HP dealer for service Inconsistent colors after You are not using the correct toner cartridges Use only replacing the toner the HP toner cartridges that were designed for this cartridges printer HP has designed the printer toner cartridges and toner formula to work together to give you optimal image quality from the printer For part number information see Accessories Options and Related Products later in this chapter A new toner cartridge was installed without removing all of the toner packaging Remove the toner cartridge Remove all packaging verify that the orange tab has been pulled and the seal has been removed Reinstall the toner cartridge 186 8 Solving Printer Problems EN Print Quality Problems Figure 17 EN Unless otherwis
134. language 1 hos down GELERT while turning the printer off and then on CMF IG LA in English appears on the printer control aie display f for r approximately one second Once the printer has restarted JAGE EH H will appear Only VALUE SELECT and Go are active while the display language is being configured All other keys are ignored If you press Go without selecting a language the printer will bring itself online and all subsequent messages will be displayed in oe iow since no display language was selected the El 4 message will reappear after the power on self test when he ernie is next turned on This message will be displayed every time the printer is turned on until you select a language through the configure language mode 2 Press VALUE until the language you want appears on the display right of the selection The language selected will be the default language until another selection is made by restarting the printer in the configure language mode 4 Press Go to bring the printer online 50 2 Using the Printer Control Panel EN Printing Internal Pages Print a configuration page to verify that the printer is set up correctly or to verify information about the printer s configuration To print an internal page 1 Press MENU until EMF GRMATION MENU appears on the printer control panel display 2 Press ITEM until the option you want appears on the display The available options include the following PRIH
135. lity mode_46 switching printer personalities 47 symbol sets cannot print 183 symbol sets PCL default settings 34 T tabloid size print speeds 17 tabloid size weights types 61 takeback program_214 time setting Power Save_46 timeout I O default_35 toner cartridge resetting HP TonerGauge_127 toner cartridges error 147 toner cartridges ordering_204 toner cartridges recycling 214 toner cartridges replace_155 toner wipe ordering_204 toner banding_192 toner carousel will not rotate_175 toner cleaning from fabric_162 toner dark background_190 toner irregular spots 192 239 toner lines 189 toner low response default_33 toner raised spots 192 toner setting low response 45 toner smears 188 toner smudges 195 toner stray spots 192 toner streaks 189 transfer belt illustration_124 transfer belt ordering 204 transfer belt replace frequency_126 transfer charger cleaning_203 transfer drum cleaning_198 transfer drum error_148 transfer drum illustration_124 transfer drum ordering_204 transfer drum replace frequency_126 transfer kit ordering_204 transfer kit replace frequency_126 transfer kit replacing 156 transmitting data across ECP port 46 transparencies dark areas_195 transparencies dark colors_193 transparencies dull colors 193 transparencies lines 195 transparencies ordering 204 transparencies print soeeds 17 transparencies printing from tray 1_77 transparencies printing from
136. lor Swatch utility to help match colors or another color matching system see Selecting Colors in chapter 5 or see the online help Each application processes colors differently Change applications For more information on how a particular application handles color see the documentation for the application The color density and balance are not set properly For information on changing the color density and balance see Adjusting the Color Balance in chapter 5 Missing colors Turn the printer off and on to reset the printer s color calibration The media does not meet the specifications for this printer For media specifications see Supported Media Weights and Sizes for Input Trays in chapter 3 EN Color Printing Problems 185 Problem Cause and Solution Missing colors You might be operating the printer in excessively humid continued conditions Make sure the printer is operating within the environmental specifications listed in appendix B A new toner cartridge was installed without removing all of the toner packaging Remove the toner cartridge Remove all packaging verify that the orange tab has been pulled and the seal has been removed Reinstall the toner cartridge The printer might not be recognizing that the toner levels are low Open the front door and remove and reinstall each toner cartridge ee ne mont coe Ao o toner iel By Cl REPLACE or TH E zE Co appears on the pine MA eare
137. mode Press Go The accessory is not receiving power Check both the power supply and the power cables Locating the Printer s Parts 25 26 1 The HP Color LaserJet 8550 Printer EN Using the Printer Control Panel Overview The most convenient way to control the printer is through your application or the printer driver The commands in your application override the printer control panel settings For more information on changing the printer settings from within an application or printer driver see the associated online help files Use the printer control panel to configure the default settings for the printer or to obtain printer status information Also use the printer control panel to access printer features not supported by the application Note Unless otherwise specified control panel refers to the control panel on the printer Keys on the printer control panel are indicated by the KEY font Note For more information on controlling the printer in a network environment see the HP JetDirect software installation guide and the HP Web JetAdmin online help EN Overview 27 Figure 4 Printer Control Panel Keys and Indicator Lights The following figure shows the locations of printer control panel features Go Brings the printer online or offline and exits menus Menu Accesses the printer con
138. mputer The HP LaserJet Resource Manager allows you to control hard disk features not found in the drivers Bidirectional communication is required HP LaserJet Resource Manager is not available for the Macintosh Use the HP LaserJet Resource Manager to do the following e Initialize disk e Download delete and manage fonts to disk across networks e PostScript Type 1 PostScript Type 42 True Type fonts converted to PostScript format True Type and PCL bitmap fonts To download Type 1 fonts Adobe Type Manager must be loaded and turned on EN EN HP LaserJet Utility Macintosh HP LaserJet Utility allows control of features that are not available in the driver The illustrated screens make selecting printer features from the Macintosh computer easier than ever Use the HP LaserJet Utility to do the following Customize the printer s control panel messages Name the printer assign it to a zone on the network download files and fonts and change most of the printer settings Set a password for the printer From the computer lock out functions on the printer s control panel to prevent unauthorized access See the printer software help Configure and set the printer for IP printing Managing Fonts and Forms on Disk 107 108 4 Advanced Printing Features EN Note EN Using Color Controlling Color Output with Printer Drivers By varying the amount and pattern of the four toner colors applied to a
139. ncorrect on printout_183 fonts numbers PCL defaults 34 fonts printer features 18 fonts saving downloaded_57 fonts sources PCL defaults_34 frequency air filter replacement_125 frequency charcoal filter replacement_125 EN frequency cleaning roller replacement_125 frequency drum kit replacement_125 frequency fuser kit replacement_126 frequency fuser replacement_126 frequency imaging drum replacement_125 frequency paper rollers replacement_126 frequency toner cartridges replacement_126 frequency transfer belt replacement_125 frequency transfer drum replacement_125 frequency transfer kit replacement_125 front door illustration_22 fuser kit ordering_204 fuser kit replace frequency_126 fuser error 132 fuser illustration 124 fuser ordering 204 fuser replacement frequency_126 G gauge HP TonerGauge_88 glossy media printing from tray 1_77 glossy media weights sizes 61 glossy media will not feed_170 Go key illustration_28 graphics resolution_116 graphics using scanners_117 H halftone settings 111 hand wipe ordering 204 hard disk failure 143 hard disk features_19 hard disk increasing printer memory_56 hard disk initializing_152 hard disk ordering_204 hard disk storing data on_56 hard disk verifying installation 52 hard disk verifying lock 52 heavy media printing on backside _104 heavy paper duplexing_190 heavy paper printing from tray 1_77 heavy paper specifications
140. nd Size Overrides Selecting the A4 Override Selecting Toner Low Response Setting the Power Save Mode Selecting Parallel Advanced Function Selecting the Default Printer Personality Setting the I O Timeout Locking the Printer Control Panel Selecting the Display Language Printing Internal Pages Interpreting the Configuration Page Duplex Registration Managing Memory Resource Saving Configuring the Printer for the Network EN N RBB amp IN IO IO Sk BSRRESEEREGEREBEBEBERBREBBBR N IN IO Ie N O KO O IN IO O O1 B N O O O o CO N IN IO IO 0 N 13 14 EN i U gt gt o O O O Q C O oO ss o h Deleting a Stored Job 101 Variable Data Printing 102 104 O1 106 106 107 Controlling Color Output with Printer Drivers Using Color utomatic PANTONE Matching hit PANTO Resolution Considerations for Graphics Images and Photographs ing C lor 44 wd 115 oo oo IN i 127 127 gt EN 16 Pe e a k a ok D amp i O1 N o oo i l lk CO N CO NO O gt 207 EN The HP Color LaserJet 8550 Printer Features Congratulations on your purchase of the HP Color LaserJet 8550 8550N 8550DN 8550GN or 8550MFP printer This printer is desi
141. ng printing color 375 W average 375 W average During idle 190 W average 190 W average During Power Save mode lt 45 W lt 45 W Minimum recommended 12 0 A at 120 V 6 0 A at 220 V circuit capacity for typical product a When the printer is in standby off mode a minimal amount of energy is still consumed Energy consumption can be eliminated by disconnecting the printer power cord from the power source EN Electrical Specifications 211 Operating Environmental Specifications Temperature e Recommended 68 to 79 F 20 to 26 C e Allowed 59 to 86 F 15 to 30 C Humidity e Recommended 20 to 50 RH e Allowed 10 to 80 RH Altitude Allowed O to 10 000 ft 0 to 3 048 m 212 B Specifications EN Environmental Product Stewardship Program Protecting the Environment Hewlett Packard Company is committed to providing quality products in an environmentally sound manner This HP LaserJet printer has been designed with several attributes to minimize impacts on our environment This HP LaserJet printer design eliminates e Ozone Production This HP LaserJet printer contains an ozone filter to protect office air quality See the maintenance section of this user guide for suggested replacement intervals This HP LaserJet printer design reduces e Energy Consumption Energy usage drops to less than 45 W while in low power Power save mode Not only does this save natural resources but it also saves mone
142. ns Letter 8 50 by 11 in 215 90 by 279 40 mm Legal 8 50 by 14 in Media Weight 16 to 28 Ib 60 to 105 g m bond Maximum Capacity 2 000 sheets of 20 Ib 75 g m bond 215 90 by 355 60 mm 11 by 17 in 279 40 by 431 80 mm Limit to media fill mark on the media width A4 210 by 297 mm guides 8 27 by 11 70 in JIS B4 257 by 364 mm 10 13 by 14 34 in A3 297 by 420 mm 11 70 by 16 55 in Tray 4 Paper Plain Preprinted Letterhead Prepunched Bond Recycled Color Glossy a HP recommends using 5 mil 0 13 mm thick transparencies with this printer Supported Media Weights and Sizes for the Optional Multi bin Mailbox The following table lists the types and sizes of media supported by multi bin mailbox output bins Media Size Common Name and Dimensions Maximum Media Type Capacity 250 sheets of 20 Ib 75 g m bond 16 to 28 Ib 60 to 105 g m bond Letter 8 50 by 11 in 215 90 by 279 40 mm Legal 8 50 by 14 in 215 90 by 355 60 mm 11 by 17 inch 279 40 by 431 80 mm Mailboxes Paper Plain Preprinted Letterhead Prepunched Bond Recycled Color A4 210 by 297 mm 8 27 by 11 70 in A3 297 by 420 mm 11 70 by 16 55 in JIS B4 257 by 364 mm 10 13 by 14 34 in EN Selecting Media 63 Media Type Left face up Output Bin Paper Plain Preprinted Letterhead Prepunched Bond Recycled Color Card Stock Heavy greater than 28 b 105 g m2 bond
143. nt to turn off HP ColorSmart Il defaults and set color controls manually The following table shows default color settings in the printer driver and recommended printer driver settings for various types of printed output Page Objects Vector Printer Driver Graphics Setting Desired and Line Treatment Art HP ColorSmart Il Screen Screen Default Setting Match Match Detail Detail Recommended Resolution of Input Data Raster Data Text Graphics and Line Art Screen Match Smooth 600 dpi All Page Objects on Photographs Transparencies Screen Match Color optimized for Smooth transparencies 200 dpi or 300 dpi preferred after scaling in your application a The recommended input data resolution for raster data is 600 dpi For more information on choosing the color settings to produce the most accurate color reproduction see Selecting Colors on the next page or see the online help 114 5 Using Color EN Selecting Colors EN The computer and printer use different color processing methods Other factors such as print media and lighting also influence and limit your ability to match colors from the screen to your output In addition to the printer driver color controls described in this chapter and the media you choose for printing the following tools can help you to control the color output PANTONE Colors PANTONE colors are certified CMYK cyan magenta yellow and black and sR
144. ntenance For more information on maintenance procedures see the installation guide with each consumable The following figure shows the space required around the printer for maintenance Figure 13 69 8 in 177 3 cm 29 0 cm 11 4 in ars O IN gt Oo O1 NO O 19 5 in 49 5 cm D D O1 i T ow On N O 3 33 in 83 8 cm A Top View with the optional multi bin mailbox and tray 4 B Side View with the optional multi bin mailbox and tray 4 EN Making Room for Printer Maintenance 123 Replacing Printer Consumables Locating Printer Consumables The following figure shows the location of each printer consumable A consumable is any part of the printer that can be replaced after its useful life has been exceeded Figure 14 Color Toner Cartridges Black Toner Cartridge Imaging Drum Cleaning Roller Transfer Belt Transfer Drum Air Filters Charcoal Filter TOmntrmooodw yp Fuser qj Transfer Charger For information on replacing the consumables see the instructions included with each consumable 124 6 Maintaining the Printer EN Note Note EN The color toner carousel will not rotate unless the clear door is closed the imaging drum and black toner cartridge are inst
145. nter driver The printer was expecting one type of media to be fed from an input tray and a different type was fed For example the printer was expecting transparencies and plain paper was fed Is the input tray number specified in the printer driver or application lt Size gt is the media size specified in the printer driver or application Load the proper size media into tray 1 For more information on configuring input trays see Configuring Media Type and Size in chapter 2 Load the requested size media into tray 1 For more information on configuring input trays see Configuring Media Type and Size in chapter 2 Open and close the front door to remove the page from the printer Verify that the correct media is loaded in the input tray and the printer control panel is configured correctly For more information on configuring input trays see Configuring Media Type and Size in chapter 2 Printer Messages 131 Message Indicates that a firmware error has occurred or corrupt data was sent to the printer Indicates that a fusing assembly malfunction has occurred X Description 1 Low Temperature Error 2 Warmup Error 3 High Temperature Error 4 Fuser Drive Power Unit Error 6 Heater Error Indicates that a laser malfunction has occurred Indicates that the scanner motor is not turning properly 132 7 Printer Control Panel Messages Recommended Action
146. nterference received including interference that may cause undesired operation 222 B Specifications EN Guadalajara Jalisco M xico May 1999 For regulatory topics only Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard GmbH Department HQ TRE Standards Europe Herrenberger Strasse 110 140 D 71034 B blingen FAX 49 7031 14 3143 USA Contact Product Regulations Manager Hewlett Packard Company P O Box 15 Mail Stop 160 Boise ID 83707 0015 Phone 208 396 6000 EN Regulatory Statements 223 VCCI Statement Japan CORES HUES ERMSAT RMS VCC OR CED DS AAMBRHEE CT CORRE RAR CERT D t SRSesIXHCTCEMHVET COBMSICLSAaDM BAH Rem CKD EBRENAZCEMHVET Korean EMI Statement ASA CHU As 717 ol A AF7828 MAFYA ole DOF BAR TASA S Hole A amp M HEH CH 224 B Specifications EN Safety Information WARNING EN Laser Safety The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States This printer is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to
147. nting Tips for Tray 4 some printer models only Use letterhead that meets the media specifications for this printer see Preprinted Forms and Letterhead earlier in this chapter 86 3 Common Printing Tasks EN EN Advanced Printing Features Overview This chapter introduces some advanced printing tasks to help you take full advantage of the printer s features These tasks are advanced because they require you to change settings from a software application the printer driver or the printer s control panel Overview 87 Using the HP TonerGauge The HP TonerGauge feature allows the user to estimate how much toner is left in the cartridges The HP TonerGauge indicator appears on the configuration page on the status tab of the driver and in HP Web JetAdmin for the network administrator The toner level indicated by the gauge may be used to estimate whether enough toner remains in the cartridges to complete a print job Note The user must reset the HP TonerGauge each time a new cartridge is installed to ensure that the HP TonerGauge reports accurate information See Resetting the HP TonerGauge on page 127 88 4 Advanced Printing Features EN Printing by Type and Size of Paper You can configure the printer to select paper by type such as plain or letterhead and size such as letter or A4 as opposed to source a paper tray Benefits of Printing by Type and Size of Paper If you frequently use s
148. on only Custom Minimum 190 mm length x 98 mm width Maximum 460 mm length x 305 mm width Universal Envelopes COM 10 C5 DL Monarch B5 portrait orientation only 16 to 53 Ib bond 60 to 199 g m Up to 125 sheets Letter 20 Ib bond A4 80 g m EN Tray Bin or Stapler Media Type Stacker Bin Optional Bin 1 Paper Plain Preprinted Letterhead Prepunched Bond Recycled Color Stapler Paper Plain Preprinted Letterhead Prepunched Bond Recycled Color EN Media Size Common Name and Dimensions Letter ISO A4 landscape orientation only Legal Ledger 11 x 17 in A3 JIS B4 JIS B5 A5 Executive JIS Exec 8K 16K portrait orientation only Custom Minimum 190 mm length x 148 mm width Maximum 460 mm length x 297 mm width Note Envelopes transparencies and labels are ONLY supported in the Face up Bin Letter ISO A4 landscape orientation only Legal Ledger 11 x 17 in A3 JIS B4 JIS B5 A5 Executive JIS Executive 8K 16K portrait orientation only Note Envelopes transparencies and labels are ONLY supported in the Face up Bin 16 to 28 Ib bond 60 to 110 g m 16 to 28 Ib bond 60 to 110 g m Maximum Capacity Up to 3 000 sheets Letter 20 Ib bond A4 80 g m Note The Stacker Bin s Capacity varies depending on the paper s size and weight For example using 11 x 17 in 20 Ib bond the capa
149. on replacing the toner cartridge see the installation guide included with the toner cartridge Turn the printer off and remove either printer hard disk Printing will not continue until one printer hard disk is removed See the stapling specifications on page 67 for more information Remove all media from the top face down output bin on the printer to continue printing Printer Messages 155 Message The transfer drum transfer belt cleaning roller and charcoal filter are almost past their specified life The transfer drum transfer belt cleaning roller and charcoal filter are past their specified life Media was stacked in tray 1 for continuous manual feed printing and the job has been completed However there is still media in the input tray The printer considers the input tray not to be configured A user has requested a media size that is not currently installed in tray 1 configured for the input tray Size gt is the last media size configured for the input tray 156 7 Printer Control Panel Messages Recommended Action Although printing can continue the transfer kit should be replaced for optimum printer operation For more information on replacing the transfer kit see the installation guide included with the transfer kit Replace the transfer kit and reset the transfer counter before attempting to print For more information on replacing the transfer kit and resetting
150. ontact a local authorized HP dealer or service representative for service Turn the printer off and on to reset the printer If the condition persists contact a local authorized HP dealer or service representative for service Turn the printer off and on to reset the printer If the condition persists contact a local authorized HP dealer or service representative for service lf the input tray you are trying to print from is not installed install the input tray Turn the printer off and on to reset the printer If the condition persists contact a local authorized HP dealer or service representative for service EN Message EN Indicates an illegal output error For example the multi bin mailbox is not installed and it was selected as the output destination or there are transparencies in the duplexer One of the cooling fans has failed X Fan Type 1 Rear Output Fan Motor 1 2 Rear Input Fan Motor 2 3 Left Output Fan Motor 3 Indicates that the paper diverter inside the upper right door is out of position Causing an error feeding media from tray 1 Indicates that the main printer motor is not working properly X Description 0 General Error 1 Startup Error 2 Rotation Error Recommended Action Open the printer and remove media from the paper path Verify that the media type is set in the printer control panel Turn the printer off and on to reset the printer If the
151. or ripple in the background when printing a solid color Choose a background pattern that uses less toner ABCDEFGH IJKLM The paper path you are using might be rippling or waving the page Change the paper path by printing from a different input tray to a different output bin Horizontal streaks on You are using a transparency that is outside the transparencies specifications for this printer Use HP brand transparencies to produce the best image quality for the printer For media specifications see Supported Media Weights and Sizes for Input Trays in chapter 3 Reflective overhead projectors reflect light through the ey transparency twice causing excessive light scattering Sers2ngen and producing colors that appear dark or dull on the screen If you are using a reflective overhead projector usually a portable overhead projector use a standard overhead projector if available ABCDEFGH IJKLM 9ABCDEFGH IJKLM LYND ODCTOMIYnRE 194 8 Solving Printer Problems EN Smudges The printer recently had a media jam Open and close the front door to complete a printer self cleaning cycle You recently changed to a different media size Open and close the front door to complete a printer self cleaning cycle If the previous page printed was a prepunched media and there was an image in the location of the prepunched holes then this toner is deposited on the back of the next page printed Open and close the front door to complet
152. ors verifying color adjustment settings 53 colors Vivid settings 111 ColorSmart Il settings 110 ColorSync settings 112 commands printer error_134 Commercial 10 size weights sizes 62 communication cables illustration _23 communication turn off bidirectional_46 232 compatibility mode switching to_46 configuration page cannot print_180 configuration page consumables percent remaining_ 52 configuration page interpreting 52 configuration page printing 51 configuration page printing continuous_51 configuration verifying color adjustments_53 configuration verifying control panel lock 52 configuration verifying control panel password 52 configuration verifying DIMMs _52 configuration verifying duplexer 52 configuration verifying hard disk 52 configuration verifying hard disk lock 52 configuration verifying input trays 52 configuration verifying memory 52 configuration verifying multi bin mailbox_52 configuration verifying tray 152 configuration verifying tray 4 52 configuration verifying trays 2 and 3_52 configurations printer_20 configuring the printer network_57 configuring consumable out response 45 configuring control panel_38 configuring control panel display language_50 configuring display language 50 configuring input trays 40 configuring media trays 40 configuring media type size_40 configuring menus_38 configuring multi bin mailbox 42 configuring output bin 42
153. ource e Vivid Saturation of colors is enhanced to produce high impact color appearance e OHT Overhead Transparency For optimized color quality for projection All settings in the printer driver will remain in effect until they are changed The online help describes in more detail the printer color settings and options and their effect on your output a Controlling Color Output with Printer Drivers 111 ICC CMS Some applications and operating systems support specific color management systems CMS e ICC International Color Consortium is an international standard for color profiles that describe the color characteristics of devices such as printers e ColorSync 2 x is Macintosh s color management system for System 7 and 8 e ICM is Microsoft s color management system for Windows For information on downloading and selecting color profiles see the online help If you are generating customized color profiles use the same printer driver settings for both generating the profiles and printing Black and White selecting Black and White in the Color tab allows your color documents to be printed as black and white documents with shades of gray This setting allows you to view preliminary copies of slides and hard copy output quickly and still interpret your color information Printing in black and white also works well for color information that you wish to photocopy or fax 112 5 Using Color EN EN Automatic P
154. pes labels and card stock e Face down top output bin e Printer driver selectable face up left output bin with straight through paper path e 32 MB minimum DIMM dual inline memory module memory expandable to 512 MB e HP LaserJet 45 TrueType font set and 65 additional TrueType fonts for Microsoft Windows 3 1 Windows 9x Windows NT 4 0 Windows 2000 and Macintosh e Supports forms and fonts on the disk using HP Resource Manager e PCL 5color extension support in the printer e PostScript 3 support includes PDF e Automatic printer personality switching Standard ECP or bidirectional parallel cable interface IEEE 1284 compliant 2 enhanced input output EIO slots Automatic I O input output switching HP Web JetAdmin software HP LaserJet Utility Macintosh only 18 1 The HP Color LaserJet 8550 Printer EN Accessories Note See Printer Information for printer configurations Printer hard disk which provides storage for fonts and macros as well as proof and hold private jobs quick copy jobs and mopying capabilities Optional ROM read only memory or synchronous DRAM dynamic random access memory DIMM device memory Optional multi bin mailbox which provides multiple output destinations Optional 3000 sheet Stapler Stacker Optional 3000 sheet Stacker Optional HP JetDirect internal print server for network connection For more information on supported media see Selecting Media in chapter 3
155. print job_95 quick sets creating and using_93 RAM configuring _57 RAM internal error 136 ramp color 119 random access memory configuring 57 random access memory internal error_136 read only memory DIMMs_207 Ready light illustration_29 recycled media specifications 69 recycled media weights sizes 61 recycled paper using 215 recycling parts and supplies 214 recycling used consumables 127 regulations Canadian DOC_217 regulations declaration of conformity_218 regulations FCC_217 regulations Korean EMI statement_224 regulations VCCI statement Japan 224 replacing air filters frequency_126 replacing charcoal filter frequency_126 replacing cleaning roller frequency_126 replacing consumables frequency_125 replacing drum kit frequency_126 replacing fuser kit frequency_126 replacing fuser frequency_126 replacing imaging drum frequency_126 replacing paper rollers frequency_126 replacing toner cartridge frequency_126 replacing transfer belt frequency_126 replacing transfer drum frequency_126 replacing transfer kit frequency_126 reset cold message_142 reset cold performing_49 resolution digital cameras_116 resolution graphics 116 resolution printer default_32 resolution scanners 117 Resource Manager HP LaserJet_106 resource saving configuring RAM 57 resource saving setting 57 resource saving using 47 returning parts_215 right doors lower illustration_22 right doors upper illustra
156. r 2 2 Print the file from your application 82 3 Common Printing Tasks EN EN Printing Tips for Trays 2 and 3 Handle transparencies by the edges to avoid leaving fingerprints on the transparencies Use transparencies that meet the media specifications for this printer Using the incorrect type of transparencies can damage the printer For more information on transparencies see Supported Media Weights and Sizes for Inout Trays earlier in this chapter Use letterhead that meets the media specifications for this printer For more information on letterhead specifications see Preprinted Forms and Letterhead earlier in this chapter Printing from Trays 2 some printer models only and 3 83 Printing from Tray 4 some printer models only Load up to 2 000 sheets of 20 Ib 75 g m bond paper in tray 4 To load media into tray 4 1 Firmly grip the handle in the center of the input tray squeeze the release lever and pull the input tray out until it stops Note To use the media size currently configured in the input tray go to step 5 To use a different size go to step 2 2 Adjust the front media guide by pulling up on the pin A placing the media guide into the slots on the top and bottom of the input tray that correspond to the media size you are loading B and pushing in the pin 3 Repeat step 2 to adjust the back media guide 4 Repeat step 2 to adju
157. r driver is not selected in your application Select the PostScript printer driver for this printer in your application me B d Me might contain an error Turn the 5 option on in the printer control panel to Sd iemnine ie error Try printing the PostScript file from another application If necessary update the PostScript printer driver For more help see the Adobe documentation Cannot select the printer EESE is not displayed on the printer control panel from the computer Press Go to bring the printer online The correct printer driver is not loaded in the computer Load the correct printer driver The correct printer and port are not selected on the computer See the getting started guide to verify that the printer is connected to the network correctly and then select the correct printer and port Print a configuration page to verify that the TCP IP address in the EIO settings and the printer name matches the information in the network settings on the host computer Change the settings as necessary Verify that the network permissions have been set correctly For more information on network permissions see the network operating system documentation If you are on an AppleTalk network or using a Mac OS computer the printer is not selected correctly Go to the Chooser menu Select the printer type In the list box select the printer name Select the printer port icon When you close the Chooser menu the settings will be
158. rch size weights 62 multi bin mailbox configuring 42 multi bin mailbox features 19 multi bin mailbox lights_24 multi bin mailbox media capacity 63 multi bin mailbox media types 63 multi bin mailbox media weights sizes 63 multi bin mailbox ordering _204 multi bin mailbox verifying installation 52 multiple pages on one sheet 92 multiple sheets causes of feeding 167 N network configuring the printer_57 networking connections 23 neutral axis_119 nonvolatile random access memory full_ 137 n up printing 92 NVRAM full_137 O on off switch illustration 22 EN online help using 129 online bringing printer_28 operating environmental specifications 212 ordering accessories and options 204 ordering consumables 204 ordering supplies 204 orientation changing_73 orientation default_34 orienting media in tray 1_78 orienting media in tray 4 79 orienting media in trays 2 and 3 79 output bins face down_42 output bins face up _42 output bins left_42 output bins selecting 42 output bins top 42 output curled or wrinkled_171 172 overriding A4 with letter 44 overriding A4 with letter default_33 overriding letter with A4 44 overriding letter with A4 default 33 overriding media type size_ 43 P pages per minute for media types sizes 17 pages number printed_52 pages printed since color adjustment_53 PANTONE settings 115 PANTONE automatic matching 113 paper guides adjusting in tray 4 84
159. rinter For media sizes larger than letter and A4 place the top short edge of the page toward the printer Load letterhead and preprinted forms face up Figure 9 The duplexer prints the second side of the paper first so paper such as letterhead and preprinted paper needs to be oriented as shown e Load letter and A4 paper with the front side down and the top short edge toward the rear of the printer for double sided printing e Load other sizes of paper with the front side down and the top short edge toward the printer for double sided printing 78 3 Common Printing Tasks EN Orienting Media for All Other Trays Figure 10 Va Place the media into the input tray with the side to be printed on face down see figure 10 for single sided printing Load letterhead with the top toward the rear of the input tray Figure 11 e Load letter and A4 paper with the front side up and the top short edge toward the rear of the tray for double sided printing e Load other sizes with the front side up and the top short edge toward the right of the tray for double sided printing Media Orientation for Printing Prepunched Paper When printing with prepunched paper always load the paper with the holes toward the printer for tray 1 see figure 8 Load the prepunched paper with the holes toward the right of the printer for trays 2 3 and 4 see figure
160. rinter Control Panel Messages EN Note EN Recycling Consumables HP encourages responsible disposal of HP Color LaserJet printer consumables through its printing supplies recycling program For details on this program see Environmental Product Stewardship Program in appendix B All consumables listed above can be disposed of through the printing supplies recycling program Resetting the HP TonerGauge After a new toner cartridge is installed the user must reset the HP TonerGauge from the control panel When the top cover a closed altel the printer has detected a toner low condition the F IE n message is displayed on the control Sae a E 30 seconds To reset the HP TonerGauge If the HEL TOMER COETETOGE m message is no longer displayed on the soni sana aie you ee E one or more of me toner cartridges then press MENU repeatedly until FRATII appears When you hee an teny or om toner To press ITEM repeatedly until OHER CORTRIDGE HO appears 1 Press VALUE until ES appears 2 Press SELECT to save the selection 3 HEN TOMER ELACH will appear Press VALUE until the correct aioe appears 4 Press SELECT to save the selection 5 Repeat steps 2 through 4 if other cartridges have been replaced 6 Press Go to exit the menu Replacing Printer Consumables 127 128 6 Maintaining the Printer EN EN Printer Control Panel Messages Printer Messages The following table lists the printer messages If
161. rmation to be provided without consuming the large quantities of energy and natural resources required to produce traditional paper manuals Environmental Product Stewardship Program 215 Material safety data sheet Material Safety Data Sheets MSDS can be obtained by contacting the HP LaserJet Supplies website at http www hp com go msds If you do not have access to the internet call the U S HP FIRST fax on demand service at 1 800 231 9300 Use Index number 7 for a listing of the material safety data sheets Non US customers should refer to the front of this manual for appropriate HP FIRST phone numbers and information 216 B Specifications EN Regulatory Statements Note EN FCC Regulations This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference b
162. s not firmly plugged into the printer tray 4 and the power receptacle Remove and reconnect the power cord Verify that the cables are firmly attached between tray 4 and the printer Also verify that the cables are connected to the correct connector For more information on connecting the cables between tray 4 and the printer see the getting started guide The paper rollers might need to be cleaned Open the lower right door pinch together the release levers on the end of the rollers and slide the rollers off their spindles Clean the rollers with a hand wipe Reinstall the rollers by holding the roller by the levers and sliding the rollers onto the spindle until the rollers click into place The media does not meet the specifications for this printer For media specifications see Supported Media Weights and Sizes for Input Trays in chapter 3 Transparencies or glossy Verify the correct media type is selected in the printer paper will not feed from driver or application Or if you are trying to print from a trays 1 2 or3 particular input tray verify that the input tray from which you are trying to print is selected in the printer driver or application Verify the media type configured in the printer control panel for the input tray matches the media loaded in the input tray For more information on configuring the media type see Configuring Media Type and Size in chapter 2 The input tray is overfilled Remov
163. s unable to write new data to the NVRAM Recommended Action Verify that the communication and power cables are connected Press Go to continue printing If the message persists turn the printer off and on to reset the printer Turn the printer off and on to reset the printer If the condition persists contact a local authorized HP dealer or service representative for service Verify the printer control panel settings One or more fields might have been reset to their factory defaults during the error recovery For more information on factory defaults see Factory Defaults in chapter 2 Verify the printer control panel settings One or more fields might have been reset to their factory defaults during error recovery The next time the printer is turned off and on NVRAM will be cleared and all factory defaults will be restored For more information on factory defaults see Factory Defaults in chapter 2 Printer Messages 137 Message Recommended Action The firmware has detected an Turn the printer off and on to unrecoverable error reset the printer If the condition persists contact a X Description local authorized HP dealer or 01XX IO ASIC Register service representative for Error service 02XX Video ASIC Register Error 03XX IDE ASIC Register Error A user has attempted to See the system administrator select a menu value while the for access to the printer printer control panel lo
164. s who D to pel ae settings in the printer control panel will receive an DENIED message If you are using Microsoft Windows use either the HP Web JetAdmin software or a PUL Command The easier of the two methods is through the HP Web JetAdmin software For more information on using the HP Web JetAdmin software to perform this function see the HP Web JetAdmin online help If you are using Mac OS use the HP LaserJet utility From the HP LaserJet utility on the Security tab select Lock Control Panel If you have forgotten the password for the printer control panel print a configuration page an EIO page and a menu map page then reset the printer with a cold reset To perform a cold reset turn the printer off then hold down the green Go button and turn the printer on When the front panel displays 26 RESET release the green Go button All printer settings including internal print server card settings will return to the factory defaults all passwords will be cleared and the printer control panel will be unlocked Use the pages listed above to restore the printer settings For more information on printing these pages see Printing Internal Pages later in this chapter Changing Settings in the Printer Control Panel 49 Note Selecting the Display Language Using the printer control panel you can set the printer to display printer messages and print test pages in a variety of supported languages To select the display
165. ser can print a job stored on the printer s hard disk from the control panel 1 Press MENU repeatedly until FRIVATE STORED JOBS MENU appears 2 Press ITEM until the desired job name appears 3 Press SELECT to select the job name OF 1ES 1 appears 4 Press VALUE until the desired number of copies appears 5 Press SELECT to print the job Deleting a Stored Job Jobs stored on the printer s hard disk can be deleted from the control panel 1 Press MENU repeatedly until FRIVATE STORED JOBS MENU appears 2 Press ITEM until the desired job name appears 3 Press SELECT to select the job fF 1Es 1 appears 5 Press SELECT to delete the job Storing a Print Job 101 Variable Data Printing Some applications produce documents containing two types of information static information like background patterns and variable information that changes from page to page In a print job variable data printing separates the static and dynamic information and sends the static information to the printer only once Pages print faster because repetitive information does not have to be processed separately for each page Note This feature is automatic No user interaction is required 102 4 Advanced Printing Features EN Booklet Printing Booklet printing allows the pages of a print job to be arranged so that the document can be folded and stapled or bound into a book Booklet printing is supported in PostScript and PCL5c in Windows
166. service Note In certain areas of California air pollution control regulations restrict the use of liquid Isopropyl Alcohol IPA as a cleaning agent In those areas of California please disregard the previous recommendations and use a dry lint free cloth The cloth may be moistened with water if desired EN Print Quality Problems 201 202 8 Solving Printer Problems Cleaning the Post Charger Clean the post charger on the transfer drum if there are light streaks in halftone areas To clean the post charger 1 Open the right upper door 2 Locate the post charger unit cleaner by the transfer drum handle 3 Slide the post charger unit cleaner across the bar several times Push the cleaner back into place Close the right upper door EN EN Cleaning the Transfer Charger Clean the transfer charger when irregular wavy patterns appear in solid backgrounds To clean the transfer charger 1 Open the front door 2 Find the knob below the transfer charger Pull the knob out and push it back in Close the front door Print Quality Problems 203 Accessories Options and Related Products As your printing and networking needs grow you can increase the printer s capabilities by adding accessories and options To order accessories or options for the print
167. specifications in the HP LaserJet Printer Family Paper Specifications Guide For ordering information see Accessories Options and Related Products in chapter 8 It is possible that media could meet all of the specifications in this chapter and still not print satisfactorily This might be caused by abnormal characteristics of the printing environment or other variables over which HP has no control such as extremes in temperature and humidity e Use only print media that meets the specifications outlined in this chapter e Do not attempt to print unsupported sizes or weights of media or other unsupported media For more information on supported media see Supported Media Weights and Sizes for Input Trays on the next page e Always handle transparencies and glossy media by their edges to avoid fingerprints in the image area Selecting Media 59 e Do not use media that has already passed through the printer or through a copy machine even if there is no printing on the page e Recycled media can be used with this printer Recycled media must meet the specifications shown in this chapter Supported Media Weights and Sizes for Input Trays The following table lists the types and sizes of media supported by each input tray For best results use HP LaserJet paper or conventional white xerographic paper The media should be good quality and free of cuts nicks tears spots loose particles dust wrinkles voids per
168. ss the left media guide into the rear slot D and then lower it down E into the front slot F Verify the guide is not skewed 8 Load up to 500 sheets of 20 Ib 75 g m bond paper in the input tray For information on loading different types of media see Orienting Media for All Other Trays later in this chapter CAUTION Do not fill the input tray above the media fill mark Excessive media in the input trays can cause media jams Printing from Trays 2 some printer models only and 3 81 9 Ensure that the media size tab on the front of the input tray is set to the correct media size 10 Slide the input tray back into the printer 11 Set the media type in the printer control panel For more information on configuring the printer control panel see Configuring Media Type and Size in chapter 2 Note Always configure the media type in the printer control panel to prevent users from printing on the wrong media type such as transparencies instead of plain paper Note If media curls or skews excessively during printing open the input tray and turn the stack of media over To avoid media jams never open the input tray while the printer is printing To print from trays 2 and 3 1 Select the media type and size from your application or the printer driver To set the media type and size in the printer control panel see Configuring Media Type and Size in chapte
169. st the left media guide Note For 11 by 17 inch media move the left media guide to the back of the input tray 84 3 Common Printing Tasks EN 5 Load up to 2 000 sheets of 20 Ib 75 g m bond paper into the input tray For information on loading different types of media see Orienting Media for All Other Trays later in this chapter CAUTION Do not place anything in the input tray to the left of the media guides because the input tray will not be able to lift the media to print and could damage the input tray Also do not fill the input tray above the media fill mark on the left media guide Excessive media can cause media jams 6 Press down on all four corners of the media stack to ensure the media rests flat in the input tray Close tray 4 Set the media type in the printer control panel For more information on configuring the printer control panel see Configuring Media Type and Size in chapter 2 Note Always configure the media type in the printer control panel to prevent printing on the wrong media type such as transparencies instead of plain paper To print from tray 4 1 Select the media type and size from your application or the printer driver To set the media type and size in the printer control panel see Configuring Media Type and Size in chapter 2 2 Print the file from your application EN Printing from Tray 4 some printer models only 85 Pri
170. tatus Lights The following figure shows the locations of optional or packaged accessories and their status lights if applicable SK Figure 3 MN gt Y ia N WE 00O OOH Oo Multi bin Mailbox Multi bin Mailbox Status Light Duplexer some printer models only Tray 2 some printer models only Tray 4 some printer models only Tray 4 Status Light Media Transfer Door 3000 sheet Stapler Stacker optional or 3000 sheet Stacker optional r O T717 MO OU D 24 1 The HP Color LaserJet 8550 Printer EN Use the following table to interpret the status lights on tray 4 and the multi bin mailbox Solid Green Solid Amber Flashing Amber EN The accessory is on and ready The accessory is experiencing a hardware malfunction The accessory has a media jam or a page needs to be removed from tray 4 even if the page is not jammed The lower right door might be open The printer might be in Power Save mode Press Go The accessory is not receiving power Check both the power supply and the power cables The accessory is on and ready The accessory is experiencing a hardware malfunction The accessory has a media jam or a page needs to be removed from the multi bin mailbox even if the page Is not jammed The accessory is not correctly attached to the printer The printer might be in Power Save
171. tch 111 settings Smooth 111 settings toner low response 45 settings transparencies 111 settings troubleshooting transparencies 193 settings verifying memory 52 settings Vivid 111 simplexing orienting in tray 1_78 simplexing orienting in tray 4_ 79 simplexing orienting in trays 2 and 379 single sided printing orienting in tray 1_78 single sided printing orienting in tray 4 79 single sided printing orienting in trays 2 and 3_79 sizes configuring media 40 EN sizes printer_123 sizes selecting media 40 sizes supported media_60 smears toner_188 Smooth Halftone Adjust page printing_118 Smooth settings 111 smudges toner_195 software JetSend_105 software LaserJet Resource Manager_105 106 space required for printer_123 specifications colored media 72 specifications electrical_211 specifications envelopes 69 specifications heavy paper 70 specifications labels_71 specifications letterhead _68 specifications media_59 specifications operating environmental_212 specifications preprinted forms_68 specifications recycled media_69 specifications transparencies _70 speeds print_17 speeds print factors affecting 19 spots toner_192 sRGB colors 111 stand printer illustration 22 stop consumables low_45 stopping print job_28 storing print job 101 streaks toner_189 streaks transparencies_194 supplies ordering_204 support services 3 switch power illustration 22 switching compatibi
172. that Install the imaging drum the imaging drum is not before attempting to print If installed the condition persists take the imaging drum out and reinstall it Note The imaging drum must be installed and the upper lever must be to the left in order for the color toner carousel to rotate For more information on installing the imaging drum see the getting started guide or the installation guide included with the drum kit The printer has detected that Install the transfer drum the transfer drum is not before attempting to print If installed the condition persists take the transfer drum out and reinstall it For more information on installing the transfer drum see the getting started guide or the installation guide included with the transfer kit Displayed during start up No action is required For more information on changing dHe IS the printer control the printer control panel panel display language display language see Selecting the Display Language in chapter 2 The left output bin on the Remove all media from the printer is full left output bin of the printer to continue printing 148 7 Printer Control Panel Messages EN Message Recommended Action The blue lever inside the clear Open the front door of the door is not locked printer open the clear door and swing the blue toner lock lever to the right Remove the toner cartridge and then reinstall it making sure the cartridge is
173. the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside this printer is completely confined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation Using controls making adjustments or performing procedures other than those specified in this manual may result in exposure to hazardous radiation Product Information Sheet The Toner Product Information Sheet can be obtained by calling the U S HP FIRST Fax Information Retrieval Support Technology at 1 800 333 1917 International customers should see the front of this manual for appropriate phone numbers and information Safety Information 225 Laser Statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet 8550 8550N 8550DN 8550GN 8550MFP laserkirjoitin on k ytt j n kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen Suojakotelointi est lasersateen paasyn laitteen ulkopuolelle Laitteen turvallisuusluokka on maaritetty standardin EN 60825 1 1994 mukaisesti Varoitus Laitteen k ytt minen muulla kuin kayttoohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle Varning Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r laserklass 1
174. the counter see the installation guide included with the transfer kit For more information on configuring the printer response to this message see Selecting Toner Low Response in chapter 2 Configure the media type for tray 1 or remove the remaining media For more information on configuring the media type see Printing from Tray 1 in chapter 3 Load the media type and size specified on the printer control panel display After the tray 1 is loaded the printer automatically brings itself online For more information on configuring the printer control panel or checking printer control panel settings see chapter 2 Using the Printer Control Panel EN Message EN This message is displayed when media is placed in tray 1 lt Size gt is the last media size configured for the input tray Indicates a communication error between tray 4 and the printer An input tray not currently selected has run out of media Is the input tray number configured for the input tray lt Size gt is the last media size configured for the input tray The specified input tray is lifting the media into position for printing Is the input tray number Recommended Action Press V ALUE to view the choices Press SELECT when the choice you want is displayed and then press Go to bring the printer online If no key is pressed for 30 seconds after the media is detected in the input tra
175. the font is on the printer hard disk install the font in Windows using a font management utility or through the Windows control panel For more information on installing a font using the Windows control panel see the appropriate online help The font might have been downloaded to the printer RAM rather than to the printer hard disk When the printer is turned off and on all data in the printer s RAM is lost Download the font to RAM again For more information on downloading fonts see the online help If you selected one font and another font prints out the font is not available and the application has substituted the font Make sure the selected font has been downloaded to the printer hard disk or printer RAM For more information on downloading fonts see the online help Application Problems 181 Problem Cause and Solution Cannot select colors in Your application does not support color See the the application documentation for your application for help The color mode is not selected in your application Select the color mode instead of the grayscale or black and white output mode The correct printer driver is not loaded Load the correct printer driver 182 8 Solving Printer Problems EN Incorrect Printer Output Problem Incorrect fonts on the printout Cannot print all characters in a symbol set Erratic or interrupted printout EN Cause and Solution The font has not been correctly selecte
176. the media size specified in the printer driver or application be the default media type and size if an automatic paper override has occurred The printer is attempting to remove unusable media such as a misfed page or media damaged in a media jam The printer senses that one of the doors is not closed properly Le Is one of the sania sper The printer has recognized the key sequence for performing a cold reset The printer will reset to the factory default settings The printer has recognized the key sequence for selecting the display language 142 7 Printer Control Panel Messages Recommended Action Open the upper right door remove the jammed media and close the door Load the media type and size indicated on the printer control panel For more information on loading media into tray 1 see Printing from Tray 1 in chapter 3 For more information on clearing jams see the quick reference guide No action is required Close the door indicated in the message No action is required For more information on factory default settings see Factory Defaults in chapter 2 Wait for the display language options to appear and select the appropriate language For more information on selecting the display language see Selecting the Display Language in chapter 2 EN Message EN A continuous configuration page is printing The printer has received and processed data and
177. tination Click OK then print the even pages of the document 104 4 Advanced Printing Features EN HP JetSend Communications Technology HP JetSend is a new technology from B Hewlett Packard that allows devices to ug communicate with each other simply and directly HP JetSend is built into your printer allowing it to PJetSend receive information from any JetSend enabled sending device anywhere on your network whether it is in the same office or at a remote location Examples of JetSend sending devices include PCs or laptops running JetSend software or scanners with JetSend built in JetSend uses simple IP addressing between networked devices You can visit the JetSend web site to learn which other devices are available to communicate easily and directly with your JetSend enabled printer How the JetSend Communications Technology Works Networked Devices To use the JetSend capability between networked devices print a configuration page to find your JetSend IP address and give your address to anyone who wants to send information to your printer via JetSend From a JetSend sending device a person only needs to enter the printer s IP address and press send EN HP JetSend Communications Technology 105 Managing Fonts and Forms on Disk Note Note 106 4 Advanced Printing Features HP LaserJet Resource Manager Windows The HP LaserJet Resource Manager should be installed only on the network administrator s co
178. tion 22 rollers cleaning illustration_124 rollers cleaning ordering_204 rollers cleaning replace frequency_126 rollers paper replace frequency 126 rollers paper replacement frequency_126 ROM DIMMs _207 EN rotate color toner carousel_17 S safety laser 225 saving downloaded fonts 57 saving printer environments _57 scan buffer error 136 scanner error 132 scanners using images from 117 Screen Match settings 111 Select key illustration_29 selecting Color Swatch 115 selecting colors 115 selecting consumable out response 45 selecting control panel display language_50 selecting default printer personality 47 selecting output bin 42 selecting PANTONE 115 selecting PCL personality 47 selecting PostScript personality_47 selecting Power Save 46 sensor cleaning density_197 serial numbers verifying 52 service code verifying 52 settings adjusting color 114 settings auto continue 39 settings black and white printing_112 settings changing control panel_29 settings color adjustment_111 settings ColorSync_112 settings consumable out response 45 settings control panel display language_50 settings default printer personality_47 settings Detail 111 settings Halftone_111 settings HP ColorSmart Il_110 settings I O timeout 48 settings ICC_112 settings Manual color 111 settings parallel advanced functions 46 settings Power Save 46 settings resource saving 57 settings Screen Ma
179. tion EN Index Value key illustration_28 Numerics 11 by 17 inch size print speeds 17 11 by 17 inch size weights types 61 12 by 18 5 inch size weights types 62 2 000 sheet input tray default type _33 2 000 sheet input tray features_18 2 000 sheet input tray letterhead_86 2 000 sheet input tray lights_24 2 000 sheet input tray loading media 84 2 000 sheet input tray media capacity_63 2 000 sheet input tray media weights sizes 63 2 000 sheet input tray orienting media_79 2 000 sheet input tray printing from_85 2 000 sheet input tray printing tips 86 2 000 sheet input tray verifying installation 52 3000 sheet stacker lights_24 3000 sheet stacker media types_66 67 3000 sheet stapler stacker lights_24 3000 sheet stapler stacker media types 67 312 by 440 mm size weights types 61 A A3 size weights types 61 A4 size overriding with letter_44 A4 size print soeeds_17 A4 size weights types 61 A5 size types sizes 61 abort print job_28 access denied_138 accessories features_19 accessories ordering_204 adjusting color balance_118 adjusting paper guides in tray 4 84 adjusting paper guides in trays 2 or 3 80 air filters illustration_124 air filters ordering_204 air filters replace frequency_126 Attention light illustration 29 auto continue setting 39 automatic PANTONE matching_113 automatic paper override setting 33 automatic switching of personalities 47 B4 size weights types
180. to bring the printer online Changing Settings in the Printer Control Panel 41 Note Note Selecting an Output Bin Select the top output bin face down or the left output bin face up in the printer control panel The top output bin stacks the pages in sequential order so that the first page is on top and the last page is on bottom The left output bin provides a straight paper path which is useful to prevent curling when printing on card stock labels or other special media If you have an optional multi bin mailbox an optional 3000 sheet Stacker or an optional 3000 sheet Stapler Stacker then select the appropriate output bin as your default To configure other available modes see your network administrator For more information on the optional multi bin mailbox the optional 3000 sheet Stacker and the optional 3000 sheet Stapler Stacker modes see the guides that came with them Select the default destination for print jobs in the printer control panel The printer will send print jobs to the default destination if a destination is not selected in the printer driver or if your printing environment does not use printer drivers For more information on using the HP Web JetAdmin software see the online help Changes made to the multi bin mailbox mode settings in the printer driver will not override the multi bin mailbox mode set in the HP Web JetAdmin software or through PUL commands 42 2 Using the Printer Control Panel E
181. trays 2 and 3 83 transparencies rippled_194 transparencies settings 111 transparencies specifications 70 transparencies streaks 194 transparencies supported_60 transparencies using color_193 transparencies wavy_194 transparencies weights sizes 60 62 transparencies will not feed_170 Tray 1 Auto_39 tray 1 card stock_77 tray 1 custom sized media_77 tray 1 default type_33 tray 1 glossy paper 77 tray 1 heavy paper 77 tray 1 illustration_22 tray 1 loading envelopes _75 tray 1 loading media_74 tray 1 media capacity_61 tray 1 media weights sizes 61 tray 1 orienting media_78 tray 1 printing envelopes from_76 tray 1 printing from_74 tray 1 printing tips 77 tray 1 request type size_157 tray 1 transparencies 77 tray 2 adjusting media guides 80 240 tray 2 default type_33 tray 2 letterhead_83 tray 2 loading media_80 tray 2 media capacity 62 tray 2 media weights sizes 62 tray 2 orienting media_79 tray 2 printing from_82 tray 2 tips for printing 83 tray 2 transparencies 83 tray 3 adjusting media guides 80 tray 3 default type_33 tray 3 illustration_22 tray 3 letterhead_83 tray 3 loading media_80 tray 3 media capacity 62 tray 3 orienting media_79 tray 3 printing from_82 tray 3 tips for printing 83 tray 3 transparencies 83 tray 4 connector illustration_23 tray 4 default type_33 tray 4 features 18 tray 4 letterhead_86 tray 4 lights_24 tray 4 loading me
182. trol panel password and printer hard disk lock There also is a service information code for service personnel H Event Log Lists the last five printer events including printer jams service errors and other printer actions 52 2 Using the Printer Control Panel EN Color Adjust Lists the number of pages since the last color adjustment and the color calibration information Note Print the Menu Map from the printer control panel to view the current color adjustment values EN Printing Internal Pages 53 Figure 6 Duplex Registration The duplex registration feature allows precise alignment of images on the front and back of a duplexed page Image placement varies slightly for each input tray The alignment procedure must be performed for each tray Tray 2 Duplex Registration Y Axis X Axis Adjustment Press MENU until SUPLES REGISTRATION MEHU appears on the printer control panel display Press ITEM until FE INT TEST FAGE appears for the tray you want Press SELECT to print the page Hold the printed page up to a light source and choose the number on each axis where the lines on the front and back of the page align most accurately Repeat step 1 Press ITEM until TRAY n appears and use VALUE to enter the number you eaiecied for the test page in step 4 Repeat step 6 for the y axis cle ITEM to peer up through the duplex registration menu until PRINT TEST FOGE appears for the tray you want
183. trol panel menus to set the printer defaults This key permits both forward and backward movement through the list of available menus Display Presents data about the printer such as printer status required actions or data and print errors in one or two lines of characters Value Steps through the value choices for a particular menu item using This key permits both forward and backward movement through the values Cancel Job Stops the currently printing job from printing If no job is printing and the display indicates that a job is processing CANCEL JOB cancels the currently processing job and ue next ne eat printing While the job is being canceled FLING JOB is displayed 28 2 Using the Printer Control Panel EN F Item Steps through the items in a particular menu This key permits both forward and backward movement through the available items The ITEM key also steps through the control panel help messages G Ready Indicator green e On tThe printer is online and able to accept and process data e Off rThe printer is offline and unable to process data e Flashing The printer is going from online to offline or from offline to online H Data Indicator green e On LData is in the printer buffer or the printer is processing data e Off rThe printer buffer is empty e Flashing The printer is receiving or processing data Attention Indicator amber e On An error has occurred in the printer
184. ts suggested by the following table However the most accurate correction is determined by the circles in the individual black cyan magenta and yellow ramps Adjusting the Color Balance 121 Correction if all Circles Correction if all Circles are Darker than are Lighter than Overall Color of Circles Background Background Cyan tint Reduce cyan Increase magenta and yellow Magenta tint Reduce magenta Increase cyan and yellow Yellow tint Reduce yellow Increase magenta and cyan Greentint tint Reduce yellow and cyan Reduce yellow and cyan and cyan Increase magenta Increase magenta tint Reduce yellow and Increase cyan magenta Purple or blue tint Reduce cyan and Increase yellow magenta For example if the circles in the neutral axes show a green tint and the circle appears lighter than the background the magenta ramp should be examined closely to determine if magenta should be increased Note If the color settings are less accurate when you finish the color adjustment than when you started reset all color values to amp Zero in the printer control panel and try the adjustment again 122 5 Using Color EN 5 Maintaining the Printer Making Room for Printer Maintenance CAUTION To prevent damage to the printer remove the imaging drum and all toner cartridges before moving or shipping the printer Sufficient space is required on all sides of the printer for removing consumables when performing printer mai
185. upplied by installed devices EN When to Use the Printer Control Panel Menus 35 gt o ae 3 3 D A w v Appears only if the printer has a disk installed Appears only if an EIO card is installed and an EIO page exists QUICK COPSJOBS MENU and FRIVOTE JGBS MEHU only appear if disk is installed and at least one job is in the queue Appears only if tray 2 is properly installed Appears only if tray 4 is properly installed Appears only if the optional duplexer is installed Appears only if the optional duplexer is installed and BUFLE is set to OM Appears only if HER TOHER YES Initialize functions only appear if appropriate disk is installed This setting will default to 4 in some countries regions JMIT OF MEASURE DIMEMSIOM and Y DIMEHSION only appear if COMFIGURE CUSTOM is set to YES Tray 2 items appear only if tray 2 is installed Tray 4 items appear only if tray 4 is installed Appears only if appropriate device EIO menu exists 36 2 Using the Printer Control Panel EN EN Printing Menu Maps Print menu maps from the printer control panel and then use the menu maps to view printer settings and to help navigate the printer control panel menus To print menu maps 1 Press MENU until EMF GRMATION MENU appears on the printer control panel display 2 Press ITEM until FEINT MENU MAF appears on the display 3 Press SELECT to print The printer will automatically bring itself online When to Use
186. utput slot 1 illustration 23 enhanced input output slot 2 illustration 23 234 enhanced input output connection 23 enhanced input output features 18 enhanced input output numbered errors 130 enhanced input output unnumbered errors_1 envelopes jam_171 envelopes loading in tray 1_75 envelopes printing on_76 envelopes specifications 69 envelopes weights sizes 62 envelopes will not feed_171 Environmental Product Stewardship Program_213 environments saving printer 57 error log printing 51 error messages_129 error messages not showing_173 error internal memory_136 error memory_150 errors print PostScript_33 event log printing 51 executive size print soeeds_17 executive size weights types 61 expanding memory_56 extended data out DIMMs 207 4 F face up output bin illustration_22 factory defaults_32 fan failure 135 Fast Page Mode DIMMs 207 FCC regulations 217 features accessories 19 features control panel_28 features DIMMs 18 features duplexer_18 features EIO_18 features hard disk 19 features memory_18 features multi bin mailbox_19 features print soeeds 17 features printer_17 features printer personalities 18 features tray 418 features user interface_18 file directory page printing 51 filters air illustration_124 filters charcoal illustration_124 filters replace frequency_126 Finland laser statement_226 fonts cannot select in application 181 fonts i
187. ve been deleted The requested PJL operation could not be completed because the option is unavailable or the PJL data was corrupt The printer is in the process of going offline or into the menus The printer is in Power Save mode The printer has detected that a new fuser has been installed The printer has detected that a new transfer drum has been installed Recommended Action Empty the Face up Bin Empty the Stacker Bin Turn the printer off and on to clear the printer s RAM No action is required No action is required Clear this message by pressing any key lf the fuser has been replaced press SELECT to reset the internal counter If the fuser has not been replaced press Go If the transfer drum has been replaced press SELECT to reset the internal counter If the transfer drum has not been replaced press Go Printer Messages 151 Message The printer hard disk is new or has been formatted for another file system Request to confirm initialization of the printer hard disk PJL encountered a request for a printer personality that does not exist in the printer The job was canceled and no pages were printed The printer is printing the configuration page When the configuration page is printed the printer returns to an online and ready state The printer is printing a demonstration page When the demonstration page is printed the printer returns to an online and r
188. vice For more information on replacing the imaging drum see the installation guide included with the drum kit If the print or the background is too dark turn the printer off and on to allow the printer to adjust its color settings If the problem persists clean the density sensor as described in Cleaning the Density Sensor later in this chapter EN Print Quality Problems 191 Irregular raised spots or If you are printing on heavy media 28 to 58 Ib or 105 to Stray toner 216 g m bond you must select Heavy Paper as the paper type in the Paper tab in the printer driver to ensure the correct finish on the media For more information on changing printer driver settings see the online help Toner is smudged on the back of the page Toner collected on the transfer belt will cause smudging on the back of a page The belt is self cleaning and the smudging will normally clear within a few pages Or open and close the front door to complete a printer self cleaning cycle You recently had a media jam or the printer fed multiple sheets of media Open and close the front door to complete a printer self cleaning cycle You are refeeding media that has already passed through the printer or through a copier Do not refeed media Refeeding media contaminates the fuser Causing stray toner defects The fuser roller is contaminated Print 5 to 10 pages to clean the fuser roller Banding Consumables might be past their rated lif
189. y the displayed size will automatically be selected the message will be cleared and printing will begin Verify that the communication and power cables are connected Press Go to continue printing If the message persists turn the printer off and on to reset the printer If the condition still persists contact a local authorized HP dealer or service representative for service Load the media type and size specified on the printer control panel display For more information on loading media see chapter 3 Common Printing Tasks No action is required Printer Messages 157 Message A user has requested a media size that is not currently installed or configured in the printer This message is also generated when the current input tray runs out of media and no other auto selectable input trays contain that size of media Is the input tray number configured for the input tray lt Size gt is the last media size configured for the input tray An input tray is open Is the input tray number 158 7 Printer Control Panel Messages Recommended Action Load the media type and size specified on the printer control panel display and configure the media type in the printer control panel After the requested input tray is loaded the printer automatically goes online Pressing Go will cause the printer to attempt to print the page on the default type and size media If the condition p
190. y No action is required processing a print job 1s the input tray that the job will be printed from The resource save area for Turn the printer off and on to the printer personality is full clear the printer s RAM Fonts downloaded to the printer s RAM might have been deleted The printer is online and No action is required ready for data No status or printer attention messages are pending The printer is resetting active No action is required I O ports The printer is resetting all I O No action is required ports EN Printer Messages 153 The printer is resetting the Reset the EIO type and printer s factory defaults The configure the printer before printer is in the process of bringing the printer online For completing a cold reset more information on factory When the reset is completed defaults and configuring the the printer returns to the printer control panel see ready state but remains chapter 2 Using the Printer offline Control Panel The multi bin mailbox output Remove all media from the bins are full output bins on the multi bin mailbox to continue printing The multi bin mailbox output Remove all media from the bins are full output bins on the multi bin mailbox to continue printing The Stapler Cartridge has 20 No action required to 50 staples remaining The device is not attached to Make sure that there is a the printer properly proper attachment between the devi
191. y one or more of the following measures e Reorient or relocate the receiving antenna e Increase separation between equipment and receiver e Connect equipment to an outlet on a circuit different from that to which the receiver is located e Consult your dealer or an experienced radio TV technician Any changes or modifications to the printer not expressly approved by HP could void the user s authority to operate this equipment Use of a shielded interface cable is required to comply with the FCC rules Canadian DOC Regulations Complies with Canadian EMC Class A requirements lt lt Conforme a la classe A des normes canadiennes de compatibilit electromagnetiques lt lt CEM gt gt gt gt Regulatory Statements 217 Declaration of Conformity DECLARATION OF CONFORMITY according to ISO IEC Guide 22 and EN 45014 Manufacturer s Name Manufacturer s Address declares that the product Product Name Model Number Product Options Hewlett Packard Company 11311 Chinden Boulevard Boise Idaho 83714 1021 USA HP Color LaserJet 8550 8550N 8550DN 8550GN 8550MFP C7096A C7097A C7098A C7099A C7835A C7836A ALL conforms to the following Product Specifications Safety EMC IEC 950 19914 A1 A2 A3 A4 EN 60950 1992 A1 A2 A3 A4 A1 1 IEC 825 1 1993 A1 EN 60825 1 1994 A11 Class 1 Laser LED CISPR 22 1997 EN 55022 1998 Class A EN 61000 3 2 1995 EN61000 3 3 1995 EN55024 1998 FCC Title 47 CFR
192. y without affecting the high performance of this printer This product qualifies for the ENERGY STAR program ENERGY STAR is a voluntary program established to encourage the development of energy efficient office products ENERGY STAR is a U S registered service mark of the U S EPA As an ENERGY STAR partner Hewlett Packard Company has determined that this product meets ENERGY STAR Guidelines for energy loners efficiency e Toner Consumption EconoMode Toner Miser uses significantly less toner which may extend the life of the toner cartridge EN Environmental Product Stewardship Program 213 e Paper Usage This printer either has an optional duplexing accessory or one already built in The printer s duplexing feature which provides for two sided printing reduces paper usage and the resulting demands on natural resources Depending on the type of software program in use you can request for a number of pages of your document to be printed on one page of paper This N up printing practice and the printer s automatic manual duplexing feature which provides two sided printing can reduce paper usage and the resulting demands on natural resources The design of this HP LaserJet printer facilitates the recycling of e Plastics Plastic parts have markings according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the printer s life e HP Toner Cartridges Photoconductive

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