User Manual Here
Contents
1. Login Settings Username This is both what customer s see if Admin responds to a livechat AND it is the Admin s login username On Operator s login chat users will see the Operator s name Password We recommend using a strong password with at least 8 characters using digits and unusual characters too Email IMPORTANT if you make changes to the email make sure to double check that there are no typos otherwise the Forgot Password function won t work LiveChat User Manual 2014 Search Commander Inc INTERFACE SETTINGS ne a STATS ONLINE CHAT LOG OPTIONS OPERATORS RESPONSES LOGOUT CHAT SETTINGS INTERFACE ADVANCED User Interface Background Colour EFEFEF Head Section EFEFEF Chatbox Colour Font Colour Powered By Font Colour Welcome Message Welcome to LiveChatHero Support Chat Images Online Chat Image Choose File No file chosen Nee Hep Le Chat AVMABLE NOW Offline Chat Image Choose File No file chosen Need Hep Lie Cha CURRENTLY OFFLINE Update This is where you define the colours and images used for the livechat background header area chat box area border and font These can be changed at any time and the livechat will automatically update when the screen is refreshed You can set an image that will be shown when the livechat is online and a different image that will be shown when the livechat is offline i e Not available Unlike most other livechat serv2. Stats Operators 2 Chats o r Average Time 5 294 71 Download Stats Chat Commander LiveChat is extremely easy to use let s take a look LiveChat User Manual 2014 Search Commander Inc Logging in to your LiveChat Your livechat is accessible through the following link http YOURDOMAIN com livechat admin ive Chat Admin Login Name Password Login Forgot Password When you log in you will see your LiveChat Admin Control Panel live Chiat ONLINE CHAT LOG OPTIONS OPERATORS RESPONSES LOGOUT STATS Stats Download Stats From To Let s take a look at how it all works LiveChat User Manual 2014 Search Commander Inc Configuring LiveChat Virtually everything about the LiveChat platform is configurable Click on the OPTIONS button Options button ONLINE CHAT LOG OPTIONS OPERATORS RESPONSES LOGOUT Download Stats From To and you ll then see 3 buttons Chat Settings Interface and Get Code ve ae a d j STATS ONLINE CHAT LOG OPTIONS OPERATORS RESPONSES LOGOUT CHAT SETTINGS INTERFACE GET CODE Chat Settings covers the opening messages customer s see sets livechat to online or offline and has Admin s settings Interface covers the customization of the livechat Here you can set the colours to match your client s web site Get Code displays the code that you need to copy and paste on your client s w
3. To 4 IM C Writing J bnperted From Firet_ 00000 E cc livechat button Example 2 customized livechat button Placed in a hot spot VERY visible 2cioa r gz Qs St Apps Documentation im SE lawaScript How To J IM C3 Writing kapated Prom Firet Rs By Tinks Livechat button is Your OWN customized imaged A neer help Click to Chat Now With Chat Commander LiveChat you can use whatever images you like and position the LiveChat User Manual 2014 Search Commander Inc livechat anywhere on ANY pages or posts on your web site and you can use different images for online and offline mode 2 UNLIMITED operators most livechat platforms charge per operator Chat Commander LiveChat enables you to have UNLIMITED operators all of whom have their own web based login 3 Stats and downloadable reports with Chat Commander LiveChat your clients will be able to see exactly how each operator is performing and download stats that can be opened using any spreadsheet program or text editor 4 Mobile responsive The LiveChat platform has been designed to be responsive to all screen sizes so users both operators and customers can easily use the livechat on their mobile phones or tablets This is a huge advantage especially for small business owners because it means operators do not have to be tied to their desks to respond to their livechats Ez 023 PH Je clat m
4. Chat Commander Online Software by w appetite gt zr User manual iveChat User Manual 2014 Search Commander Inc Table of Contents NIN OCUCHIOM scccossssercelearasdeapnacetaessaetiaivsuavanseacbesaeewaeueey aa ddieraaesewaa E A 3 Lossing iit VOU LINGO nals gasses caserceacensanqlayceaseniaee E O 5 Comet ne aye CNA ot ots na a TE a a adhe ee 6 CTTA TSE TOV UNGS seer E E S E E TORR 7 TIN TE RPACE SETTINGS dcichedteiieenisisGeiarseielineiankeaadetiaatiiontienielaissatiaiuaceauseiayvilaaldeleuldecisadlaciensioead 9 ADVANCED SETIINGS coroner tea aon ania E EE ES 10 RE Pon PEE E T E E T 13 EBIC U0 ages oe acts E E E A O E 14 Online Usmo Ty CC Habea T 15 Paal WY Ord ee OTE ada adeniasa saeeecinseeaeeee tanec 16 LiveChat User Manual 2014 Search Commander Inc Introduction Welcome to Chat Commander Premium LiveChat Ours is a unique premium livechat platform that has been developed to include all of the needs of local business owners 1 Fully customizable the livechat can be fully customized to fit the look and feel of your clients web sites both in terms of colours and positioning of the livechat For example which one of the web pages below do you think would get the most effective livechat response Example 1 the livechat button is only visible in the bottom corner of the screen This is commonly offered by most livechat platforms 2 0 E EE iin Appi sy Docenemtatisn irm JawaSenpt Hew
5. ave a page on your site after say 8 seconds you could set the timed pop up to come after 7 seconds and thereby keep the customer and invite help support PopUp Image You can use any image for the timed popup We have set a maximum size to 320x480 pixels to ensure that it will work well on mobile devices You can use a jpg OR png A png works well with a transparent background Timed Zone Settings You can set the time zone for your live chat here Location API If you want to Know what city your customers are in when they launch the live chat you can do so here You will need to go to the following URL ro register FREE http www locatorhg com ip2location api Once registered you ll receive a Username and an API key Insert those in the fields here and click update Now your operators will be able to see which cities the customers are in BEFORE the operators open the chats PopUp Windows LiveChat User Manual 2014 Search Commander Inc These are the codes that you ll need to copy and paste on the web pages for web visitors to access the live chat You ll notice that there are THREE options pop up floating pop up and timed popup The standard popup opens a new window or tab and is preferable for mobile users whereas the floating pop up floats on top of the page You can use one on one page and the other on a different page meaning that mobile pages could have the standard pop up and non mobile pages can ha
6. eb pages Let s look at these in a bit more detail LiveChat User Manual 2014 Search Commander Inc CHAT SETTINGS ne a STATS ONLINE CHAT LOG OPTIONS OPERATORS RESPONSES LOGOUT CHAT SETTINGS INTERFACE ADVANCED Chat Settings Online Greeting Hello How may help you Offline Greeting Sorry the operator is offline Please leave a detailed message Operator Chat Exit Message User Chat exist message i Notification Settings Send alerts from Send alerts to Mode Login Settings Name First Response Support Email Password Update Online Offline button This button allows you to set the livechat to offline even when you re logged into the live chat control panel The live chat has set triggers to online and offline as follows When the last person admin or operator logs out of the live chat the live chat will automatically set to offline and when the first person logs into the live chat it will automatically set itself to online However there may be times when you want to be logged in but have the live chat set to offline in which case use this button Operator Chat Exit message This is the pop up alert message that a customer will see when an operator closes the chat E g The live chat has now been closed by the operator Customer Chat Exit message This is the pop up alert message that a customer will see when he she closes the chat E g Thank you for
7. ices LiveChat allows you to use your OWN images You can use any size of image to ensure that everything integrates perfectly with your web site You can also set welcome message that appears on the live chat screen for your customers E g Welcome To MyBusiness Support Try to keep your message to no more than 40 characters so it sits nicely in the chat screen on one line LiveChat User Manual 2014 Search Commander Inc ADVANCED SETTINGS Gia STATS ONLINE CHAT LOG OPTIONS OPERATORS RESPONSES LOGOUT CHAT SETTINGS INTERFACE ADVANCED Audio alerts Yes No Time Popup Settings Time To Popup 1 second 1 F Popup Image Max 320 480 Choose File No file chosen DLS Ea HL IP yon nuas help or mutwice Jeet colek hara to chat 7 Time Zone Settings GMT London d Location API Username Key Popup Code Window Popup Floating Popup lt head gt lt a href javascriptvoid 0 ongthigleas a Time Popup LiveChat User Manual 2014 Search Commander Inc Audio Alerts Here you can turn audio alerts OFF for operators This is recommended if operators are sat by the PC or mobile BUT if the operator is away from the PC or mobile they ll need to be alerted when a customer needs help in which case they can turn audio alerts on Timed Popups This is a really important part of your live chat operation If you check from your analytics that customers typically le
8. ple Once the liveChat is set to online any time a customer needs chat support you will be hear an alert sound The Online menu button is where chats are hosted Once you click on that you will see all current livechats To start chatting with a customer just click on the customer s name and the chat will open up If pre set canned responses have been set up then as you type a word that is in the response the response will appear below the chat box and you can simply click on the relevant response and it will be pasted into the chat box If a customer ends the chat their name will change colour and a notice will appear advising that the livechat is no longer required E gt C D ax eeEBB amp amp O ONLINE CHAT LOG OPTIONS OPERATORS RESPONSES LOGOUT Current Chat Sessions canned responses appear here Please wait whilst I speak to my manager Please hold on while i check this for you TII be a minute or so Final Word We recommend that you start using your new livechat as soon as possible Used correctly it will make a BIG difference to your business If you have any problems using LiveChat please contact LiveChat User Manual 2014 Search Commander Inc
9. using our live chat support Please click the rate button to let us know LiveChat User Manual 2014 Search Commander Inc how we performed for you Online Greeting This is the message customers will see when they first open up the livechat E g Hello How may we help you today Offline Greeting This is the message customers will see if the livechat is set to offline i e when no operators are working E g Sorry our livechat is unavailable at this time Please fill in the form below and one of our representatives will contact you ASAP Send alerts from This is the email address that alerts will be sent from E g alerts yourdomain com Send alerts to This is the email address that will receive alerts i e when a customer clicks the livechat you can be alerted so that you can make sure an operator is logged in to deal with the chat Mode You can set the live chat to either give a first response OR leave a message The former will allow you to have the chat box popup even if offline and show the first response message The latter will show a feedback form fields can be customized see Interface Settings lf you set the Mode to Leave a Message you will see more options Mode Leave A Message Fields Name E mail Reason for contact Fields gives you complete control over what fields are displayed in the form that pops up You can use any field names Each field must be on a new line
10. ve the floating pop up but we d recommend that you try them both for yourself to see which best suits your web site and audience The timed pop up allows you to set a pop up image to load after XX seconds When that image is clicked the live chat will open LiveChat User Manual 2014 Search Commander Inc Responses pre set raga en STATS ONLINE CHAT LOG OPTIONS OPERATORS RESPONSES LOGOUT List of Responses Please hold on for a minute while check x We have two options monthly and annual with annual you get 2 X month s free z Add Responses Response You can set canned or pre set responses This can save operators a huge amount of time as common responses don t need to be typed The example below shows how canned responses can be selected easily by operators LiveChat User Manual 2014 Search Commander Inc Chat Log STATS ONLINE CHAT LOG OPTIONS OPERATORS RESPONSES LOGOUT Filter by date Ghat histor Filter by operator at From To Operator aes aamin 7 Rating O Rating 0 ell 2 A a Rating 0 Rating 0 1 1 PREVIOUS NEXT DELETE ALL The Chat Log shows all of the livechats You can filter by date and by operator The display also shows email ratings and country and CITY is you add this see above of customers who used the livechat LiveChat User Manual 2014 Search Commander Inc Online Using LiveChat Using LiveChat is very sim
Download Pdf Manuals
Related Search