Online VoIP Phone Settings - WEB Help
Contents
1. For numbers that you call frequently you can set up Speed Calling to provide a quick way of dialing these numbers Instead of dialing the full telephone number you simply dial the speed code The full telephone number corresponding to this code is dialed after a 4 second delay you can force immediate dialing by dialing after the Speed Calling code The display shows a list of the Speed Calling numbers you have already set up if any e You can change the telephone number for a particular Speed Calling code by typing over it and then clicking on the Apply button next to it e You can remove a code and telephone number from the list by clicking on the Delete button next to it e At the end of the list is an empty entry in which you can add a new telephone number to the list Type in the code you want to use and the telephone number and click on the Add button Speed code The code that you use to access a particular telephone number Directory number The full telephone number that the code is used for wtccommunications ca 613 547 6939 Toll Free 866 547 6939 NTE COMMUNICATIONS WTC Communications Page 11 This service allows you to make another call to the last number that you called for example if the person you called did not answer or if the line was busy If you use this service and the other person is busy or does not answer the attempt will be retried automatically when the other person is available You c2. 6939 Toll Free 866 547 6939 NTG WTC Communications COMMUNICATIONS Page 20 Call Trace Call Trace 57 Security Settings PIN Change 319 wtccommunications ca T 613 547 6939 T Toll Free 866 547 6939
3. You can specify how long an incoming call waits for you to answer it before the caller is transferred to Voicemail If you make any changes click on the Apply button to accept them or click on the Cancel button to return to your previous settings The length of time Specify the time in seconds before an incoming call is before a call is forwarded to Voicemail if you do not answer it To forward forwarded to calls to Voicemail immediately without ringing specify Voicemail zero Do I have Voicemail Whether or not you have Voicemail messages waiting for messages waiting you You can choose to reject calls from selected callers If you do this your telephone will not ring when a call comes in from one of these callers instead the caller will hear an automatic message that the call has not been accepted If you make any changes click on the Apply button to accept them or click on the Cancel button to return to your previous settings Is the Do Not If this box is checked all calls are blocked Disturb service active Reject calls from If this box is checked calls from selected numbers will be selected numbers automatically rejected Use the list below to specify the numbers from which to reject calls Reject anonymous _If this box is checked calls from anonymous numbers calls where the caller has withheld the calling number will be automatically rejected wtccommunications ca 613 547 6939 Toll Free 866 547 693
4. change the setting If this box is checked users of your telephone will not be able to dial the access codes that allow them to change how Call Services work on your telephone Click on the box to change the setting 613 547 6939 Toll Free 866 547 6939 WTC WTC Communications Page 12 COMMUNICATIONS You can choose whether your telephone number is available to people that you call The setting displayed is the standard setting for your telephone but you can override this for an individual call by dialing an access code before you dial the number to call If you make any changes click on the Apply button to accept them or click on the Cancel button to return to your previous settings Withhold my If this box is checked your telephone number will be number when I withheld and will not be presented to people that you call make a call You can talk to more than one person during the same call Call Transfer allows you to transfer the other person in a call to another number For example if someone calls you to find out your friend s number you can transfer the call straight to your friend so that the caller does not have to hang up and dial the new number wtccommunications ca 613 547 6939 Toll Free 866 547 6939 WTC WTC Communications Page 13 COMMUNICATIONS This group of services allows you to find out about the most recent calls made to and from your telephone and to use this information for making n
5. 66 547 6939 WTC WTC Communications Page 14 COMMUNICATIONS This service allows you to make another call to the last number that you called for example if the person you called did not answer or if the line was busy If you use this service and the other person is busy or does not answer the attempt will be retried automatically when the other person is available You can dial an access code to cancel this automatic retry if necessary This group of services allows you to deal with unwanted calls made to your telephone For example you can reject calls from unwanted callers or pass information about malicious calls to the appropriate law enforcement agency You can choose to reject calls from selected callers If you do this your telephone will not ring when a call comes in from one of these callers instead the caller will hear an automatic message that the call has not been accepted If you make any changes click on the Apply button to accept them or click on the Cancel button to return to your previous settings Is the Do Not If this box is checked all calls are blocked Disturb service active Reject calls from If this box is checked calls from selected numbers will be selected numbers automatically rejected Use the list below to specify the numbers from which to reject calls Reject anonymous _If this box is checked calls from anonymous numbers calls where the caller has withheld the calling number will be
6. 9 NTE COMMUNICATIONS Number to reject Count of anonymous numbers in my rejected numbers list Delete all anonymous numbers in the list WTC Communications Page 8 The display shows a list of the selected telephone numbers if any from which you have chosen to reject calls e You can remove a number from the list by clicking on the Delete button next to it e Atthe end of the list is an empty entry in which you can add a new telephone number to the list Type in the full directory number and click on the Add button If you have used your telephone to add anonymous numbers where the caller has withheld the calling number to the list of selected callers to reject the numbers cannot be shown in the list above but the count of such numbers is shown here To delete all anonymous numbers from the list of selected callers to reject so that calls from these numbers will be accepted again click on the Delete button You can choose whether to view information about a caller s identity before you answer the call To use this service you need a telephone that can display Caller ID information Note that the caller s number is not displayed if the caller has withheld it If you make any changes click on the Apply button to accept them or click on the Cancel button to return to your previous settings Display the caller s number on my phone Display the caller s name on my phone wtccommunications ca If t
7. WTC Communications NTE Page 1 WTC Online VoIP Phone Settings WEB To access the system go to www mywtc ca and enter the information requested under Online Phone Settings and click on the appropriate Submit button If you do not know your Login information please contact WTC s Customer Care This site is for WTC VoIP amp Virtual PBX Customers If you would like to visit WTC s website please Click Here COMMUNICATIONS Registered users can modify settings of their VoIP and Virtual PBX telephone services To access the system please enter the information requested and click on the appropriate Submit button below If you do not know your Login information please contact WTC s Customer Care Submit Connecting Everywhere Copyright 1932 2006 WTC Communications All rights reserved Once logged in you can use the menu on the left of the Online Phone Settings Site to navigate to the phone settings you want to change If you want more information on the services available and how to use them click on the Service manual link wiccommunications ca T 613 547 6939 T Toll Free 866 547 6939 WTC WTC Communications Page 2 COMMUNICATIONS Welcome to WTC Communications Phone Settings From these pages you can manage the different features of your telephone service Click on one of the links on the left hand side of the screen to select a particular group of services to manage The screen then shows all the servic
8. all 312 Check the reminder calls you have set up 313 Set up a repeating reminder call 314 Cancel all repeating reminder calls 315 Cancel one repeating reminder call 316 Check the repeating reminder calls you have set up 317 Retrieve your Voicemail messages 318 wtccommunications ca 613 547 6939 Toll Free 866 547 6939 WTC WTC Communications Page 19 COMMUNICATIONS Bar all calls except emergency calls 341 Bar international national and mobile calls 342 Bar international calls 343 Bar operator calls 344 Bar calls to access codes for setting up Call Services 345 Bar calls to premium rate numbers 346 Stop barring all calls except emergency calls 351 Stop barring international national and mobile calls 352 Stop barring international calls 353 Stop barring operator calls 354 Stop barring calls to access codes for setting up Call 355 Services Stop barring calls to premium rate numbers 356 Withhold my number on the following call 67 Send my number on the following call 82 Last Caller ID 69 to hear a voice announcement of the last caller s number Call Return to return the call after hearing the Last Caller ID 1 announcement Cancel all outstanding Call Return attempts 89 Last Caller ID Erasure 300 to remove the records of recent calls Automatic Callback 66 make another call to the last number that you called Cancel all outstanding Automatic Callback attempts 86 wtccommunications ca 613 547
9. an dial an access code to cancel this automatic retry if necessary You can choose to bar particular types of calls for example international or premium rate calls so that nobody can make these calls from your telephone If you make any changes click on the Apply button to accept them or click on the Cancel button to return to your previous settings International calls National and mobile calls Local calls Operator calls Call service access calls Premium rate calls Call service configuration access calls wtccommunications ca If this box is checked users of your telephone will not be able to call international telephone numbers Click on the box to change the setting If this box is checked users of your telephone will not be able to call national numbers or mobile telephone numbers Click on the box to change the setting If this box is checked users of your telephone will not be able to call local telephone numbers Click on the box to change the setting If this box is checked users of your telephone will not be able to make operator calls Click on the box to change the setting If this box is checked users of your telephone will not be able to dial the access codes that allow them to change how Call Services work on your telephone Click on the box to change the setting If this box is checked users of your telephone will not be able to call premium rate telephone numbers Click on the box to
10. automatically rejected wtccommunications ca 613 547 6939 Toll Free 866 547 6939 WTC WTC Communications Page 15 COMMUNICATIONS Number to reject The display shows a list of the selected telephone numbers if any from which you have chosen to reject calls e You can remove a number from the list by clicking on the Delete button next to it e Atthe end of the list is an empty entry in which you can add a new telephone number to the list Type in the full directory number and click on the Add button Count of If you have used your telephone to add anonymous anonymous numbers where the caller has withheld the calling numbers in my number to the list of selected callers to reject the rejected numbers numbers cannot be shown in the list above but the count list of such numbers is shown here Delete all To delete all anonymous numbers from the list of selected anonymous callers to reject so that calls from these numbers will be numbers in the list accepted again click on the Delete button If you receive a malicious call you can pass information about the call to the appropriate law enforcement agency You can do this while the call is in progress or after it has finished before you receive another call You can set your telephone to ring at a particular time for example as an alarm clock or to remind you of an appointment wtccommunications ca 613 547 6939 Toll Free 866 547 6939 WTC WTC Communications Pa
11. ch calls will be forwarded You can choose whether you need to enter the forwarding number when activating call forwarding through the phone For instance if you always use the same forwarding number leave the box unchecked to make it quicker to activate call forwarding 613 547 6939 Toll Free 866 547 6939 NTE COMMUNICATIONS Are my calls forwarded if I don t answer Do I enter the number when activating from my phone Time in seconds before an unanswered call is forwarded WTC Communications Page 5 To forward calls to another telephone number if you do not answer them check the box and specify the full telephone number to which calls will be forwarded You may also want to specify the time you have to answer a call before it is forwarded see below You can choose whether you need to enter the forwarding number when activating call forwarding through the phone For instance if you always use the same forwarding number leave the box unchecked to make it quicker to activate call forwarding If your calls are forwarded when you do not answer them specify the time in seconds before calls are forwarded An incoming call will be forwarded unless you answer it within this time You can choose to forward all calls from selected callers to another telephone number For example if you will be away from home but are expecting an important call you can forward calls from this caller s number to your mobile
12. e 17 COMMUNICATIONS This page lists all the access codes that you can dial from your telephone to manage your telephone service or to make calls They are grouped according to the different call services that you have subscribed to If you cannot find the access code for a particular service please check that you are subscribed to the service Display the caller s identity 65 Do not display the caller s identity 85 Forward all calls 72 nnnnnnnnnn Stop forwarding all calls 73 Forward calls when busy if they come in while you are in another call 90 nnnnnnannnn wtccommunications ca Stop forwarding calls when busy Forward calls on no reply if you do not answer them 91 92 nnnnannnnnn Stop forwarding calls on no reply 93 Set up selective call forwarding 63 or 83 Activate SimRing service 361 Deactivate SimRing service 362 613 547 6939 Toll Free 866 547 6939 WTC WTC Communications Page 18 COMMUNICATIONS Activate Find me follow me service 371 Deactivate Find me follow me service 372 Activate Do Not Disturb service 78 Deactivate Do Not Disturb service 79 Set up Selective Call Rejection after entering the access code follow the voice prompts 60 or 80 for further instructions Reject anonymous calls 77 Accept anonymous calls 87 Set up 1 digit Speed Calling 74 Set up 2 digit Speed Calling 75 Set up a reminder call 310 Cancel all reminder calls 311 Cancel one reminder c
13. e caller is before answering or decide how calls are handled when you are unable to answer them You can choose to have your incoming calls forwarded to a different number when you are unable to answer them Note that you cannot forward calls to the following numbers e Numbers starting 0 e Numbers starting 950 e Numbers consisting of one digit followed by 11 including 911 If you make any changes click on the Apply button to accept them or click on the Cancel button to return to your previous settings Are all my calls forwarded immediately Do enter the number when activating from my phone Are my calls forwarded if I am busy on the phone Do enter the number when activating from my phone wtccommunications ca To forward all your calls to another telephone number check the box and specify the full telephone number to which calls will be forwarded Note that if you use this service forwarding of calls from selected numbers is not affected but your settings for all other types of call forwarding are ignored You can choose whether you need to enter the forwarding number when activating call forwarding through the phone For instance if you always use the same forwarding number leave the box unchecked to make it quicker to activate call forwarding To forward calls to another telephone number if they come in while you are already in a call check the box and specify the full telephone number to whi
14. es in that group that your service provider has made available to you Click on the appropriate link to select the service you want to manage If you cannot find information about a service that you think you should be able to use please contact us for assistance The list of links on the left hand side of the screen also allows you to e view details of the last incoming call to your telephone and the last telephone number you called e change the password you use to access Phone Settings and the Personal Identification Number PIN you use to access some services e view the Service Manual which describes each service and explains how to use it After you have finished using WTC Communications Phone Settings click on the Logout link to log out of the service This prevents any other user of your computer from accessing your telephone service settings If you close your browser or move to another web page without logging out you will be logged out automatically after 30 minutes wtccommunications ca 613 547 6939 Toll Free 866 547 6939 AWTG WTC Communications COMMUNICATIONS Page 3 Service manual The Service manual provides a full description of all the services available to you both through the handset and over the web Use the table of contents below to go straight to the information you want 9 O o Hnd me follow Me s ecsecsiecrcnincnin eann ane aaa aaeain a 6 o YOCOM ian aces anemia eand ada baatid sa
15. ew calls You can find out about the most recent incoming and outgoing calls for your telephone if this information is available Note that the telephone number is not shown if it was withheld by the person calling you If necessary you can remove the records of recent incoming and outgoing calls so other people using your telephone will not be able to see what calls have been made The number of the The telephone number of the last person who called you last person who called The time this call The date and time at which the last person called you was received Was the call Whether or not you or another user of your telephone answered answered the call The number of the The telephone number of the last person you called last person I called This service allows you to act on the telephone number of the last person who called you You can return a call to the last person who called you Note that you will not be able to return the call if the caller s number is unavailable If you attempt to return the call and the other person is busy or does not answer the attempt will be retried automatically when the other person is available You can dial an access code to cancel this automatic retry if necessary If necessary you can remove the records of recent incoming and outgoing calls so other people using your telephone will not be able to see what calls have been made wtccommunications ca 613 547 6939 Toll Free 8
16. ge 16 COMMUNICATIONS This group of services allows you to change the security details you use to access your phone settings and to check the telephone carriers you use for calls You can change e the password that your telephone service provider has given you to access these web pages e the PIN personal identification number that you need to dial in order to access some services using your telephone If you make any changes click on the Apply button to accept them or click on the Cancel button to return to your previous settings If you change your password the characters you type will appear on the screen as asterisk characters instead of readable characters Your old password Type your existing password Your new password Type the new password you want to use 6 15 characters Please confirm your Type the new password again to confirm that you have new password entered it correctly PIN Your current PIN is shown To change it type in a new four digit number and click on the Apply button You have standard telephone carriers that can be automatically used for your Calls My local carrier This is the 4 digit code for your local carrier code My long distance This is the 4 digit code for your long distance carrier carrier code My international This is the 4 digit code for your international carrier carrier code wtccommunications ca 613 547 6939 Toll Free 866 547 6939 WTC WTC Communications Pag
17. his box is checked the caller s telephone number is provided to your telephone and is displayed while the telephone is ringing Click on the box to check or uncheck it If this box is checked the caller s name is provided to your telephone and is displayed while the telephone is ringing Click on the box to check or uncheck it 613 547 6939 Toll Free 866 547 6939 WTC WTC Communications Page 9 COMMUNICATIONS You can talk to more than one person during the same call Call Transfer allows you to transfer the other person in a call to another number For example if someone calls you to find out your friend s number you can transfer the call straight to your friend so that the caller does not have to hang up and dial the new number This group of services allows you to make calls from your telephone quickly and easily For example you can make calls with a few key presses instead of dialing the full number Short codes allow you to dial numbers quickly using a short digit sequence instead of having to dial a long telephone number or access code Short codes can be set up for any of the following e An external telephone number e Anintercom code used within the Business Group e Any other code used within the Business Group such as the external line code or an access code used to configure call services Ranges of short codes can also be set up so that a set of consecutive short code numbers correspond to a set of consec
18. lers to forward so that calls from these numbers will no longer be forwarded click on the Delete button SimRing allows you to be easily contacted by ringing several numbers such as your mobile home phone and office extension in addition to your main phone when someone calls you You can have a maximum of 32 other numbers which are rung Note that you cannot include the following numbers e Numbers starting 0 e Numbers starting 950 e Numbers consisting of one digit followed by 11 including 911 Find me follow me allows you to be easily contacted by ringing several numbers such as your mobile home phone and office extension when someone calls you You can set up rules to control the numbers that are included and the order in which these numbers are called you can have two or more numbers called at the same time If you want your main phone to be called you must have a rule with Main phone checked If there are no rules activating the service will have no effect You can have a maximum of 32 rules Note that you cannot include the following numbers e Numbers starting 0 e Numbers starting 950 e Numbers consisting of one digit followed by 11 including 911 wtccommunications ca 613 547 6939 Toll Free 866 547 6939 WTC WTC Communications Page 7 COMMUNICATIONS If you use the Voicemail service incoming calls will be forwarded to Voicemail if you do not answer them so that the caller can leave a message for you
19. telephone Note that your selective call forwarding settings act before your immediate call forwarding settings If you make any changes click on the Apply button to accept them or click on the Cancel button to return to your previous settings Are calls from selected numbers forwarded Number to forward wtccommunications ca To forward calls from selected callers to another telephone number check the box and specify the full telephone number to which calls will be forwarded You also need to specify the incoming numbers from which calls will be forwarded see the additional fields below The display shows a list of all the selected telephone numbers from which calls will be forwarded e You can remove a number from the list by clicking on the Delete button next to it e Atthe end of the list is an empty entry in which you can add a new telephone number to the list Type in the full directory number and click on the Add button 613 547 6939 Toll Free 866 547 6939 WTC WTC Communications Page 6 COMMUNICATIONS Count of anonymous If you have used your telephone to add anonymous numbers in my numbers where the caller has withheld the calling selected numbers list number to the list of selected callers to forward the numbers cannot be shown in the list above but the count of such numbers is shown here Delete all anonymous To delete all anonymous numbers from the list of numbers in the list selected cal
20. uce eeateewan ae 7 o OY IME si 210 100 Ree eee Me ae eee ee eee ee ee 7 o CRIDES ea e n oenecte onsets oven meeceeccnet aeteeeime sees 8 o MECAILSCINICES iaeiei et k tosis einer aetna a ater 9 ROKDO CIIS occa sabia beencnseanceeancactecdenk casvacemcaueeedaueeea tebactens 9 o S12 1c 18 0 0 oR ee ee E 9 GO MATERCOM CODES soinnin a a a 10 Speed C ANN crinoid oa na aiaa iati 10 o Automatic Callback nsssessssensnrenrerinrerrnenrrrrrnrrrrnnerens 11 o Or IBS te Ld al ac recie E re ae 11 e WWITHMOIOINUMBDOR ekarna meosarteneaveunee 12 o In Call Services oie eee ccccccec cece cece e eee eceeeee ee seseeeeeeeeeeeeeeeeneneeseaeenes 12 e LOSTE Ce eee ne errr eer rer reer terri trerr rr erry ter enters er cere errr rere recente errr rr 13 o Most Recent Calls sic sczcoceecescnccccncik henteersicacet te accent onctbaneebanue 13 AUTOMATIC Recall erica ia ia 13 Automate CallbaCkK css apssctsssccsiatecacesinektntvoa aE 14 Upnwanod Calls secca errr rete r rent rrer rrr re rrrer errr errr reer Tr 14 WCAMIREISCUO M eiia aaia 14 e Table of Access Codes Star Touch Services sccssssessesesseseesesees 17 Use the links on the left panel if you want to go back to editing your phone settings witccommunications ca T 613 547 6939 T Toll Free 866 547 6939 WTC Communications Page 4 NTE COMMUNICATIONS This group of services allows you to manage the calls that you receive For example you can find out who th
21. utive telephone numbers The table lists all the short codes and ranges of short codes configured for this Business Group showing the telephone number or other code to which each short code corresponds Short Code A short digit sequence that users in this Business Group can dial as a short cut for a full telephone number or a longer access code Telephone Number The full telephone number or access code that each short or Internal Code code represents wtccommunications ca 613 547 6939 Toll Free 866 547 6939 WTC WTC Communications Page 10 COMMUNICATIONS Intercom codes allow you to call other lines within the group quickly using a short digit sequence instead of having to dial the full telephone number Single intercom codes can be set up or ranges of intercom codes can be specified so that a set of consecutive intercom code numbers correspond to a set of consecutive telephone numbers of lines in this Business Group The table lists all the intercom codes and ranges of intercom codes configured for this Business Group showing the telephone number to which each code corresponds Telephone Number The telephone number that someone dials to call this line Intercom Code An optional short digit sequence that users within this Business Group can dial to access this line instead of dialing the full telephone number Name An optional name to identify this line for example the name of the person who usually uses the line
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