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SurePOS 700-723/743/783/784 Hardware Service Guide

1. Opasnost Prije nego sto p cnete sa instalacijom produkta pro itajte naputak o pravilima o sigurnom rukovanju u Upozorenje Pravila o sigurnom rukovanju Prvo pro itaj ovo GA27 4004 Ovaj privitak opisuje sigurnosne postupke za prikljucrivanje kabela i prikljucivanje na elektricho napajanje Upozorn n ne zah j te instalaci tohoto produktu p e t te si nejprve bezpe nostn informace v pokynech Bezpe nostn informace GA27 4004 Tato bro urka popisuje bezpe nostn opat en pro kabel a zapojen elektrick ho za zen K v uvo Mpv Eekivrjoete TNV EyKaTdoTaon AUTOU TOU TIPO VTO diaBdote Tic MANPOMopies aomadAEtas oto pUAAGdIO BM Safety Information Read this first GA27 4004 Zro UAAGDLO AUTO TIEPLYPAMovTaL Ol aoqaAsic OLaDIKAO EG yia TV KaAWOIWON TWV NAEKTPIKOV OUOKEUWV KOL TH GUVSEor TOUG OTnV npita ER BAAR TS Aen GIRA ANE GA27 4004 O RII RERA lt CSL Read This First DIBABRACESLY CO MFIL BRHRBORS RAK CERO FIBRICDUYCHALCWET Ae ol ASS Set Mol Gre 59 OFM AWH A Azbe 7 Moll GA27 4004 oO NE HN AHS YONA IDNA POPO NWA NN NYP W Dt AW TOP D DP 397 790 Caution Safety Information Read This First GA27 4004 VAVN TPS DY DAWN WIND 02299 NPN TOP MINI NX NAN N NIN ilo glee bel n af qi Jaa CS fier Al ue J Li Read This First 4 ant Glo glee gaaill 8352 gall ani GLY Gilet
2. Figure 7 Rear panel Table 6 Connection icons definitions Icon Definition Icon Definition NW PS 2 mouse Ol Display 1 and 2 PS 2 keyboard vi Ethernet LAN External serial devices such as a P scale and a scanner USB 2 0 anr A A and B and C and d D Models 743 C43 E43 783 E83 784 C84 and E84 Op Line audio in oO Line audio out Microphone Chapter 1 Introducing the SurePOS 700 models 13 IBM SurePorts Point of Sale connections There are several possible configurations of IBM SurePorts in a SurePOS 700 This section details some of the most common Attention Hot plugging of PS 2 RS 485 powered RS 232 or powered USB devices is not supported Attention RS 485 Port 7 and Powered USB 24V port are intended for use with POS printers IBM SureMark 4610 All IBM POS printer cables are classified as UL Data Processing Cables DP 3 For safe use of these ports any third party cables must meet the same requirements Base configuration shows the base SurePort adapter configuration the top slot is filled by a blank AA ele CDB CDA H SL Figure 8 Base configuration A B 12 V powered USB ports C 24 V powered USB port CD A 3A CD B 3B IBM cash drawer ports Note Port 3A detects an IBM cash drawer automatically If you use non IBM cash drawers read the voltage considerations descri
3. Figures About this guide Who should read this guide How this guide is organized Related publications SurePOS 700 important driver information Uninterruptible power supply option Publications accessibility Providing feedback Summary of changes June 2012 October 2011 October 2010 January 2010 Chapter 1 Introducing the SurePOS 700 models Features and options je He an A System memory Service processor Video function Local area network Audio and headphones PC VO Optional USB DASD USB support Unique software interface Physical characteristics Dimensions Controls and indicators Connectors e IBM SurePorts Point of Sale connections F Cooling Environmental and temperature Power Power switch operation Power management 4 Uninterruptible power supply optional I O devices NEE Cash drawers Voltage setting for the 4689 DBCS SurePOS Receipt Journal printer Powered USB connectors System and driver support Operating systems Drivers BIOS Compatibility Hardware Software Preparing to call for s service Copyright IBM Corp 2007 2010 2012 vii Xi Xi Xi Xi xii xii xii Xi XV XV XV XV XV OO oO O OO Job Chapter 2 Removal and replacement procedures Before you begin Cables connectors and headphones Removing the slanted I O tray Removing the covers Removing the front beze
4. LED 3 upper HDD failure LED 4 lower HDD failure LED 5 power supply failure Uninterruptible power supply switch only with wide footprint and uninterruptible power supply installed otherwise covered Uninterruptible power supply indicator only with wide footprint and uninterruptible power supply installed otherwise covered System power switch Recessed dump switch Headphone jack Models 743 C43 E43 783 E83 784 C84 and E84 only L Information LED M Hard disk or optical drive activity LED I ONMOOW gt AT Note J and HI are available only if you install the optional uninterruptible power supply Connectors The SurePOS 700 Series offers a unique configuration for connecting POS I O devices Most of the POS specific I O function is contained on a riser card that connects into the system board The SurePOS models support RS 485 POS UO 4694 family powered USB I O IBM SurePOS 700 family and powered RS 232 I O A unique tailgate design which includes IBM SurePort adapters provides different configurations of I O that you can later upgrade or change in the field The rear I O panels are attached to the riser card Table 5 on page 12 provides a summary of the available I O ports Chapter 1 Introducing the SurePOS 700 models 11 Table 5 Available I O ports Connector SurePOS 723 SurePOS 743 SurePOS 783 784 Microphone in line Back Back in line out front headpho
5. Note Port 3A detects an IBM cash drawer automatically If you use non IBM cash drawers read the voltage considerations described in Cash drawers on page 22 9A RS 485 scanner or a secondary RS 485 display Cooling is provided through forced air cooling by a fan contained in the power supply and in some cases by a chassis fan Air vents must not be blocked and the vents must have two inches of clearance from cabinet walls trash cans and papers and temperature The following environmental characteristics apply e Operating temperature 10 to 40 C 50 to 104 F with 8 to 80 relative humidity e Shipping 40 to 60 C 40 to 140 F e Storage 0 to 60 C 32 to 140 F 16 SurePOS 700 723 743 783 784 Hardware Service Guide Power This section describes the power power switches and power management Attention Hot plugging of powered USB devices is not supported These are the power requirements for the SurePOS 700 Series Models 723 E23 743 C43 E43 783 E83 784 C84 and E84 e Input voltage 100 to 127 VAC or 200 to 240 VAC nominal e Frequency 50 to 60 Hz 3 Hz e Power consumption 70 W typical 120 W maximum See Table 7 for the maximum continuous DC load rating for each port Notes 1 The total 12 V current for all external loads is 5 A maximum The total 5 V current available for all external loads is 5 A maximum 2 Two printers cannot be attached to the system simultaneously 3 Only on
6. e Run time 2 5 minutes minimum at full rated 500 VA load with a new fully charged battery e Output voltage in battery mode 113 VAC 10 for low range 220 VAC 10 for high range 18 SurePOS 700 723 743 783 784 Hardware Service Guide e Frequency in backup mode 60 Hz 3 Hz for line frequency gt 55 Hz 50 Hz 3 Hz for line frequency lt 55 Hz output waveform is a stepped sine wave approximation e Transfer time less than 8 ms typical 10 ms maximum AC to battery The characteristics of the batteries are as follows e The battery is replaceable by persons with typical PC hardware upgrade skills e Battery recharge time is typically 8 hours with a maximum of 16 hours for a fully depleted battery e Battery type is a 12 V 5 AH sealed leakproof maintenance free lead acid type Battery life With a new fully charged battery the uninterruptible power supply is capable of delivering full output for 2 5 minutes Typical POS configurations require much less power A typical system unit with an liquid crystal display LCD operator display can last 15 minutes with a new fully charged battery depending on print activity and it can last 60 minutes if the terminal is in standby mode The battery charge capacity decreases over time and this decrease is accelerated by heavy usage Regular deep discharges of the battery can dramatically reduce its useful service life The useful life of a battery in a typical environment is 1 to 3
7. NS WEN RSS SS SS RE WW AN To disconnect an internal modular flash drive gently lift up the drive from the 10 pin connector while pressing in the wings of the white stand off pin The stand off pin should remain connected to the mother board Chapter 2 Removal and replacement procedures 57 58 SurePOS 700 723 743 783 784 Hardware Service Guide Chapter 3 Problem determination Problems with the SurePOS 700 Models 723 E23 743 C43 E43 783 E83 784 C84 and E84 can be caused by software errors or hardware failures This chapter contains problem analysis tables to help determine the cause of a problem and how to solve it When you turn on the SurePOS 700 the system runs a power on self test POST The following conditions indicate a successful POST e A single beep sounds e The power and uninterruptible power supply status indicators are both on and are not blinking If the POST is unsuccessful see Problem isolation on page 63 Preliminary checklist If you have a problem with the system first use this checklist 1 2 3 Ensure that all I O devices are connected correctly Ensure that AC power is connected Ensure that the contrast and the brightness controls on the display are adjusted correctly Ensure that all installed hardware such as a memory module feature card printer or mouse and cables are connected correctly and securely Turn on the system and li
8. SATA attached assembly includes drive rails and screws Appendix A Parts catalog 79 Assembly 1 continued Description Asm Part Index Number Units Top cover assemblies without rear door 14 73Y0013 1 HDD 250 GB SATA attached assembly includes drive rails and screws 14 99Y1403 1 SSD 64 GB SATA attached assembly includes drive rails and screws 15 45T9039 1 CD RW assembly includes CD RW drive bracket and screws IDE 15 45T9040 1 DVD RW assembly includes DVD RW drive bracket and screws IDE 15 45T9043 1 Floppy disk drive FDD assembly includes FDD bracket and screws 73Y0010 1 CD RW SATA 73Y0011 1 DVD RW SATA 45T9044 1 Optical drive blanking shield 46N2139 1 Filler Panel for use when no DASD cage is installed 06P5223 1 External FDD 17 45T9048 1 PCI PCI Express riser assembly includes spline and riser card 45T9056 1 PCI PCI Express riser card 17 45T9054 1 Dual PCI riser assembly includes spline and riser card 45T9057 1 Dual PCI riser card 45P6222 1 Riser card battery 45T9059 1 Riser bracket 46N1992 111 0 module 3 RS 485 3 USB S3 18 45T9083 111 0 module top 5 USB 18 45719085 1 1 0 module top RS 232 18 45719082 1 I O module RS 232 RPQ only 18 45T9084 111 0 module top RS 485 18 46N5020 1 1 0 module top RS 485 24 V 18 4755582 111 0 module 3 9 pin RS 232 18 4755583 111 0 module 1
9. e 4690 OS Version 5 Release 2 V5R2 or higher e Windows 2000 with Service Pack A e Windows XP Professional Edition with Service Pack 2 or higher e Windows Embedded for Point of Service WEPOS V1 1 or higher e Windows Embedded POSReady 2009 e PC DOS 2000 The following operating systems are supported on the Models 784 C84 and E84 e IBM 4690 OS V6 2 Enhanced only e Windows XP Professional Edition with Service Pack 3 e PC DOS 2000 e Windows Embedded POSReady 2009 e Windows 7 Professional e Windows 7 Ultimate e Linux SLEPOS 11 Note Problem resolution procedures typically require the installation of the latest fix pack Driver packages are available on the IBM Web site at being cleariake ees eege eler download for all supported operating systems complete list is provided on the Web site Drivers are provided for video LAN USB audio RS 232 if required and POS I O In many cases the default drivers that ship with the operating system are satisfactory The SurePOS 700 Series has an upgradeable BIOS IBM provides utilities to upgrade the BIOS and updates are published on the support Web site You are responsible for BIOS upgrades as required BIOS upgrades are not covered by IBM warranties or maintenance agreements To ensure that the SurePOS 700 Models 723 E23 743 C43 E43 783 E83 784 C84 and E84 operate smoothly with any previous hardware equipment and software programs carefully review the requirements i
10. go to www ibm com ibm environment products battery shtml or contact your local waste disposal facility In the United States IBM has established a return process for reuse recycling or proper disposal of used IBM sealed lead acid nickel cadmium nickel metal hydride and other battery packs from IBM equipment For information on proper disposal of these batteries contact IBM at 1 800 426 4333 Please have the IBM part number listed on the battery available prior to your call For Taiwan RA CO EE eh Sk Please recycle batteries 100 SurePOS 700 723 743 783 784 Hardware Service Guide For the European Union For California Notice This mark applies only to countries within the European Union EU Batteries or packaging for batteries are labeled in accordance with European Directive 2006 66 EC concerning batteries and accumulators and waste batteries and accumulators The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union This label is applied to various batteries to indicate that the battery is not to be thrown away but rather reclaimed upon end of life per this Directive Les batteries ou emballages pour batteries sont tiquet s conform ment aux directives europ ennes 2006 66 EC norme relative aux batteries et accumulateurs en usage et aux batteries et accumulateurs us s Les directives d terminent la marche suivr
11. 110 SurePOS 700 723 743 783 784 Hardware Service Guide Part Asm Number Index Page 93Y0050 1 21 80 99Y1403 1 14 80 Readers Comments We d Like to Hear from You SurePOS 700 Series SurePOS 700 723 743 783 784 Hardware Service Guide Publication No GY27 0424 05 We appreciate your comments about this publication Please comment on specific errors or omissions accuracy organization subject matter or completeness of this book The comments you send should pertain to only the information in this manual or product and the way in which the information is presented For technical questions and information about products and prices please contact your IBM branch office your IBM business partner or your authorized remarketer When you send comments to IBM you grant IBM a nonexclusive right to use or distribute your comments in any way it believes appropriate without incurring any obligation to you IBM or any other organizations will only use the personal information that you supply to contact you about the issues that you state on this form Comments Thank you for your support Send your comments to the address on the reverse side of this form If you would like a response from IBM please fill in the following information Name Address Company or Organization Phone No Email address Readers Comments We d Like to Hear from You GY27 0424 05 Fold and Tape Please do not staple Fold and Tape
12. 2 G configuration DIMMs 4 G configuration DIMMs 8 G configuration DIMMs Front panel controls and indicators i Front panel of Models 743 C43 E43 783 E83 784 C84 and E84 Rear panel Base configuration RS 232 and base configuration RS 485 and base configuration USB and base configuration Uninterruptible power supply rear view Location of uninterruptible power supply configuration switches Setting the cash drawer using the jumper override Location of the printer jumper on the I O card p Example of the powered uninterruptible power supply port Serial number and machine information on front and bottom Installing two mounting tabs into the slanted UO tray Removing the front bezel Opening the rear door Removing the top cover Installing the top cover Placement of bezel Removing the unit pullout tray from the unit frame Removing a hard disk drive Removing an optical drive i Opening the I O module latch Removing the I O module latch Disconnecting the chassis fan Removing the chassis fan with duct Processor fan and levers Removing feature cards Loosening the spline screw Loosening the spline screw Removing the riser screws Removing the riser battery Removing the DASD cage Removing the system board tray Removing the system board battery Models xx3 Replacing the Model xx4 battery SurePOS 743 and 783 system board SurePOS 723 system board System Event Lo
13. 7 RS 485 printer port Notes 1 The RS 485 back panel has hardware jumpers that can be changed to provide either 24 V or 38 V to the printer connector The factory default is 38 V 2 For systems with both 24 V and 38 V printer ports only one printer either USB or RS 485 can be connected at the same time 9A 9B RS 485 scanner or a secondary RS 485 display Chapter 1 Introducing the SurePOS 700 models 15 Cooling Environmental USB and base configuration Figure 11 shows the USB SurePort adapter with the base SurePort adapter configuration J sors SIS E gE Je CDB CD A SA uals PCT Li GE LQ R Figure 11 USB and base configuration A B D E F G H 12 V powered USB ports Note The letters shown on the USB connectors are used to identify the connector space and the order of connection per adapter card As an example for each adapter card the system first recognizes a device connected to USB port A before recognizing the device connected to USB port B This autosensing feature applies to both adapter cards therefore the system could recognize adapter card 1 USB port B then C before recognizing the USB port D on adapter card 2 C 24 V powered USB port CD A 3A CD B 3B IBM cash drawer ports
14. Aal Can gs GSI Ia agi GA27 4004 wg ei all Ut STL Ai el Aal bn il Appendix B Safety information 91 ONACHOCT Mpeg ga nouHeTe Aa ro HHCTANUPATE OBOj NpoAYyKT NPOHATA TE ja udcbopmMauyjata 3a 6e36ezaHocT Tlpegynpegysarbe Uncbopmauyja 3a 6e36eaocT Mpounutajre ro npBo oBa GA27 4004 Osaa 6powypa onuwyBa 6e36eAHOCHU npoyegypn 3a KaOnuparbe n BKNyYyBarbe Ha enekTpnyHa ONPEMA Uwaga Przed rozpocz ciem instalacji produktu nale y zapozna sie z instrukcj IBM Safety Information Read This First GA27 4004 Zawiera ona warunki bezpiecze stwa przy pod czaniu do sieci elektrycznej i eksploatacji OCTOPOXHO Mpexae 4em UHCTANNUPOBATE TOT nPOAyKT APOUTUTE VHcTpykunio no TexHUKe 6e30 nacHocTn B AOKyMeHTe BHuMaHne NHcTpykyuna no TexHuke 6ezonacHocTn NpovyecTb B nepByio oyepenb GA27 4004 B sTo 6pouuiope onucaHb 6e30onac HG CNOCOOEI KAONUPOBAHUA Nn NOAKNIOYeHUA NEKT puyeckoro 060pPyA10BaHU9 Nebezpe enstvo Pred in tal ciou v robku si pre tajte bezpe nost predpisy v V straha Bezpe ost predpisy Pre taj ako prv GA27 4004 V tejto bro rke s op san bezpe nost postupy pre pripojenie elektrick ch zariaden Pozor Preden za nete z instalacijo tega produkta preberite poglavje Opozorilo Informacije o vamem rokovanju preberi pred uporabo GA27 4004 To poglavje opisuje pravilne postopke za kabliranje pp BEAGE PA gt EAR e op ep LA BEN GA27 4004 DENE
15. BIOS Setup Utility program are stored in nonvolatile memory CMOS The default settings for most system functions are acceptable for the majority of environments Copyright IBM Corp 2007 2010 2012 71 Navigation and menus Use an attached PC keyboard and video display to navigate and configure options Start the BIOS Setup Utility during the POST by pressing the appropriate key when prompted e For Models X23 X43 X83 press the Delete key to enter setup e For Models 784 C84 and E84 you must press the F2 key when the system prompts you to enter setup Menus provide configuration of different system functions Menus preceded by the greater than gt symbol have submenus Use the arrow key to navigate the menus and use the Esc key to exit them After you select a submenu press Enter to open it Saving settings You must save changes made in the IBM BIOS Setup Utility so that they can take effect on the next system boot Exceptions are the time and date which are updated and saved immediately To save changes select Save amp Exit Setup on the main menu or press F10 at any time To exit Setup without saving changes select Exit Without Saving or press Esc while at the main menu You can save your settings to a file using the CMOS Save Utility and copy them to other units using the CMOS Restore Utility You can download these utilities from the IBM Retail Store Solutions Web site at http www2 clearlake ibm com store
16. Ctrl C gt into Critical Window Press lt Clrl 2 gt Key into User Window Figure 46 Boot up warning 3 Power off the machine 4 Continue with the steps described in Replacing and rebuilding a hard drive Models xx3 Replacing and rebuilding a hard drive Models xx3 Note Before beginning these procedures you should have completed one of the two methods on determining the failed hard disk drive 1 Follow the steps in Replacing a hard disk drive on page 38 to remove and replace the failing hard disk drive 2 Reassemble the machine and power on After the operating system loads the RAID application rebuilds the hard disk drive automatically During this process you can use the machine normally Rebuilding time varies depending upon the size of the partition the amount of data and the system activity during the rebuild Accessing the RAID setup menu Models xx3 After enabling the RAID function from the BIOS setup menu you can enter the RAID setup menu before the Windows OS starts by pressing Ctrl C or Ctrl Z on 66 SurePOS 700 723 743 783 784 Hardware Service Guide the keyboard Figure 47 is an example of the menu UIA UT8251 U RATD Utility Ui 18 Delete a RAID array contain frrau the hard disks attached to gt Select Boot Array VIA U RAID controller All RAID operations only co work with VIA U RAID SW inside OS gt Serial Number View F1 t 1 ESC Dev Posi Drive Name Array Nam
17. European Community contact IBM Technical Regulations Pascalstr 100 Stuttgart Germany 70569 Telephone 0049 0 711 785 1176 Fax 0049 785 1283 E mail tjahn de ibm com Appendix C Notices 95 Industry Canada Class A Emission Compliance statement This Class A digital apparatus complies with Canadian ICES 003 Avis de conformit aux normes d Industrie Canada Cet appareil num rique de la classe A est conforme la norme NMB 003 du Canada Germany Zulassungsbescheinigung laut dem Deutschen Gesetz ber die elektromagnetische Vertr glichkeit von Ger ten EMVG vom 30 August 1995 bzw der EMC EG Richlinie 89 336 Dieses Ger t ist berechtigt in bereinstimmung mit dem Deutschen EMVG das EG Konformitatszeichen CE zu f hren Verantwortlich f r die Konformitatserklarung nach Paragraph 5 des EMVG ist die IBM Deutschland Informationssysteme GmbH 70548 Stuttgart Informationen in Hinsicht EMVG Paragraph 3 Abs 2 2 Das Ger t erf llt die Schutzanforderungen nach EN 50082 1 und EN 55022 Klasse A EN 55022 Klasse A Ger te m ssen mit folgendem Warnhinweis versehen werden Warnung dies ist eine Einrichtung der Klasse A Diese Einrichtung kann im Wohnbereich Funkst rungen verursachen in diesem Fall kann vom Betreiber verlangt werden angemessene Ma nahmen durchzuf hren und daf r aufzukommen EN 50082 1 Hinweis Wird dieses Ger t in einer industriellen Umgebung betrieben wie in EN 50082 2
18. GB 2 GB 2 GB 2 GB 2 GB Note The asterick indicates DIMMs with a dual channel configuration 4 SurePOS 700 723 743 783 784 Hardware Service Guide Figure 2 2 G configuration DIMMs 5 Chapter 1 Introducing the SurePOS 700 models Figure 3 4 G configuration DIMMs 6 SurePOS 700 723 743 783 784 Hardware Service Guide C 2 a 0 CA a DT secret ae f as o 5 SIS P ZE 4 i 4 4 44144441 144114 d 1442414441441444144 1443 nant FATATATA ANETTA TAT ht AAA ID i weree PE ETAPE a I e ae 2 GB E Dr mir sd LT F e DOT KE D Areses gt Cara tan 45007 TE ee E a k S n veg 1 DUR II TITI TT T s _ far SEENEN WU mmm I W o G g Figure 4 8 G configuration DIMMs Service processor SurePOS 700 Series Models 723 E23 743 C43 E43 783 E83 784 C84 and E84 include a complete implementation of a service processor to monitor system health LEDs provide a quick diagnosis of a critical system or device failure Front panel Power green Hard disk drive HDD activity green INFO amber Behind the front door Processor fan failure amber System board failure amber Upper HDD failure amber Lower HDD failure amber Power supply failure amber On system board Memory has power red Service processor heartbeat amber Backup BIOS active red Chapter 1 Introducing the SurePOS 700 models 7 Note There is no memory power LED on models 784 C84 E84 On riser Riser not sea
19. access storage devices DASDs such as HDDs CD ROMs diskettes or memory keys operate with the product IBM provides USB boot support Before use test any specific USB device that is not offered by IBM Retail Store Solutions This requirement is especially necessary due to the implementation differences between drive suppliers Chapter 1 Introducing the SurePOS 700 models 9 USB support The base subsystem is implemented on the main processor board and uses the core USB support that is provided by the system board chip set SurePOS 700 Models 723 E23 743 C43 E43 783 E83 784 C84 and E84 support the USB 1 1 and 2 0 standard All system board USB controllers are Universal Host Controller Interface UHCI and Enhanced Host Controller Interface EHCI compliant Unique software interface For the software programmer the SurePOS 700 appears as a PCI based PC system unit with the usual PC peripherals The unique POS function is packaged on the PCI riser card The system unit also provides the following unique functions e 128 KB of nonvolatile random access memory NVRAM e A ROM bank that connects to the system ROM during power on self test POST to provide additional functionality and information e An interface to the RS 485 Electronic Industries Alliance EIA 485 subsystem if the system is equipped with RS 485 ports e An interface to the POS USB subsystem e An interface to the POS RS 232 subsystem Physical c
20. embedded in these operating systems DOS uses the video subsystem in standard DOS modes Local area network IBM provides special local area network LAN drivers for Models 723 E23 743 C43 E43 783 E83 784 C84 and E84 Note Existing LAN drivers for 4694 and for earlier models of the SurePOS 700 are not compatible with Models 723 E23 743 C43 E43 783 E83 784 C84 and E84 Models 723 and E23 use a 10 100 Mbps Ethernet controller Models 743 C43 E43 783 E83 784 C84 and E84 use a 10 100 1000 Mbps x1 lane PCI Express PCI E plus TPM Ethernet controller The SurePOS 700 Series supports these additional protocols and standards e Dynamic Host Configuration Protocol DHCP and Preboot Execution Environment PXE but not for the Remote Program Load RPL or Novell NetWare protocols e Wireless connectivity through the use of an additional PCI or PCI E feature card or a USB adapter 8 SurePOS 700 723 743 783 784 Hardware Service Guide e IEEE 802 3i 10 100 1000Base T physical layer interfaces e IEEE 802 3u autonegotiation e Desktop Management Interface DMI Simple Network Management Protocol SNMP Windows Management Instrumentation WMI quality of service QoS and so forth e IBM Wake on LAN Audio and headphones PC UO The SurePOS 700 Models 723 and E23 contains an AC97 compatible audio subsystem The product is capable of driving conventional speakers or headphones with the line out output but canno
21. in Figure 33 on page 47 holding the front of the spline down to the pullout tray 46 SurePOS 700 723 743 783 784 Hardware Service Guide Figure 33 Loosening the spline screw Chapter 2 Removal and replacement procedures 47 Lift the spline push down on the rear spline latch tab H in Figure 34 and pull up to remove the spline along with the riser card a Hu Sp Xs Figure 34 Loosening the spline screw 6 If the spline itself is being serviced remove all I O slot and adapter slot blanks if any and then proceed to Replacing the main riser card on page 49 to remove the I O modules and the riser card To replace the spline reverse the previous steps Note When replacing the riser card ensure that the cash drawer voltage setting matches the voltage setting on the old riser card For additional information see Cash drawers on page 22 48 SurePOS 700 723 743 783 784 Hardware Service Guide Replacing the main riser card To remove the main riser card Follow the steps in Replacing the spline on page 46 to remove the spline Follow the steps in Replacing an I O module on page 40 to remove all I O modules Remove the four screws H in Figure 35 holding the riser card to the spline 1 2 Figure 35 Removing the riser screws To replace the main riser card reverse the previous steps Replacing the
22. power off the machine by clicking Start gt Shutdown or by following the procedure for your business 4 Continue with the steps described in Replacing and rebuilding a hard disk drive Models xx4 on page 69 Method two Entering RAID during startup 1 Shut down and reboot the machine by clicking Start gt Shutdown or follow the procedure for your business 2 During the reboot Figure 49 on page 69 displays information about the failing disk Make note of which drive is the failing disk The failing drive is shown as Broken or Failed under the Status heading 68 SurePOS 700 723 743 783 784 Hardware Service Guide Intel R Matrix Storage Manager option ROM v8 5 8 1038 ICH18R D0 wRAIDS opyright C 2663 88 Intel Corporation A11 Rights Reserved RAID Volumes Data is Encrypted ID Name Level Strip Size Status Bootable G Uolunen RAID1 Mirror N A 232 8GB Yes Physical Disks Port Drive Model Serial Size Type Status Vol ID H HD2582ABYS 23B7A HD HCAT1A945844 232 8GB 2 HD2582ABYS 23B7A HD HCAT1A944941 232 8GB ress DROISabi to enter Configuration Utility Figure 49 Boot up warning 3 Turn off the machine 4 Continue with the steps described in Replacing and rebuilding a hard disk drive Models xx4 Replacing and rebuilding a hard disk drive Models xx4 Note Before beginning these procedures complete one of the two methods to determine the failed hard disk drive Follow the steps in the Re
23. support html surepos700 html Boot device order Models xx3 The boot device order is a setting that you can configure in BIOS This function controls the devices from which the system can be booted and the order in which they are started This function is located on the Advanced BIOS Features menu as First Boot Device Second Boot Device Third Boot Device and Fourth Boot Device Navigate to each item and press Enter to see a list of available boot devices The system default boot devices are as follows e First Boot Device USB FDD e Second Boot Device CD ROM e Third Boot Device Hard Disk e Fourth Boot Device Broadcom PXE With these settings the system attempts to boot first from a diskette in a USB diskette drive then from the CD ROM then from hard disk drive 0 and then from the LAN If no devices are bootable the system will repeatedly try the boot list in order until it is successful Note BIOS sees the USB memory keys as hard disk drives Boot device order Models xx4 For the boot device order for the xx4 models refer to the SurePOS700 Series SurePOS 700 723 743 784 Operating System Installation Guide GA27 5002 72 SurePOS 700 723 743 783 784 Hardware Service Guide Restoring CMOS default settings Note Be sure to record your customized settings to reset them later To clear your CMOS settings and restore the default settings 1 Pon Turn off the system unit and disconnect the AC power cord Fo
24. to these conditions 1 You may not copy modify rent sell distribute or transfer any part of the Software except as provided in this Agreement and you agree to prevent unauthorized copying of the Software 2 You may not reverse engineer decompile or disassemble the Software 3 You may not sublicense or permit simultaneous use of the Software by more than one user 4 The Software may contain the software or other property of third party suppliers some of which may be identified in and licensed in accordance with any enclosed license txt file or other text or file Ownership of software and copyrights Title to all copies of the Software remains with Intel or its suppliers The Software is copyrighted and protected by the laws of the United States and other countries and by international treaty provisions You may not remove any copyright notices from the Software Intel may make changes to the Software or to items referenced therein at any time without notice but is not obligated to support or update the Software Except as otherwise expressly provided Intel grants no express or implied right under Intel patents copyrights trademarks or other intellectual property rights You may transfer the Software only if the recipient agrees to be fully bound by these terms and if you retain no copies of the Software Limited media warranty If the Software has been delivered by Intel on physical media Intel warrants the media
25. 0 Opening the rear door 33 Chapter 2 Removal and replacement procedures Removing the top cover To remove the top cover Locate the metal holding clip located in the rear center of the top cover I in Figure 21 1 Figure 21 Removing the top cover 2 Push this clip downward and push the cover backward a few inches then lift upward to remove 34 SurePOS 700 723 743 783 784 Hardware Service Guide Replacing the top cover To replace the top cover 1 Place the top cover in position over the system unit so that the front edge aligns with the line imprinted on the top plate D in Figure 22 Figure 22 Installing the top cover 2 Press the top cover sides down and inward slightly while sliding the cover forward to lock it into place Pull cover as far forward as it will go 3 Close the rear door by pressing downward on the door Chapter 2 Removal and replacement procedures 35 Replacing the front bezel To replace the front bezel 1 Locate the hooks on the bottom of the front bezel and align these hooks with the slots on the frame D in Figure 23 Figure 23 Placement of bezel Note Before proceeding pivot the drive bay door D loop handle completely to the right flush against the front of the drive bay door to ensure that it does not interfere with closing the front bezel 2 Push inward on the side tabs DR in Figure 23 and insert one end
26. 2 31 Roppongi 3 chome Minato ku Tokyo 106 Japan The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with local law INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or program s described in this publication at any time without notice IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you Any references in this information to non IBM Websites are provided for convenience only and do not in any manner serve as an endorsement of those websites The materials at those websites are not part of the materials for this IBM product and use of those websites is at your own risk Copyright IBM Corp 2007 2010 2012 93 Information concerning non IBM products was obtained from the sup
27. 3 U understanding the light path LEDs 60 uninterruptible power supply battery life 19 configuration DIP switches 20 host dependent mode 21 input voltage 19 specifications 18 stand alone mode 21 system unit interface 20 unique software interface 10 USB DASD optional 9 USB support 9 V vents clearance 16 video function 8 W Windows migration 26 Index 107 108 SurePOS 700 723 743 783 784 Hardware Service Guide Part number index Part Asm Part Asm Number Index Page Number Index Page 06P5223 1 80 44T5230 1 79 10N1248 2 7 85 4475232 1 79 10N1274 2 3 85 4415234 1 79 10N1346 2 5 85 4415236 1 79 14J1009 2 6 85 44T5238 1 79 14J1010 2 6 85 44715249 1 25 81 14J1255 2 6 85 4415667 1 81 16K8692 2 85 4415669 1 81 23K8110 1 81 4415697 1 4 79 30L6216 2 8 85 44T5699 1 4 79 30L6217 2 4 85 45P6222 1 80 30L6218 2 7 85 45P6222 1 80 30L6230 2 3 85 45T9001 1 4 79 30L6240 2 5 85 45T9016 1 24 81 30L6320 2 85 45T9018 1 27 81 30L6322 2 2 85 45T9020 1 81 39M5380 1 81 45T9022 1 28 81 39M5399 1 82 45T9025 1 81 39M5514 1 82 45T9027 1 12 79 39X8908 1 81 45T9031 1 11 79 41A3542 1 81 45T9035 1 13 79 41A3543 1 81 45T9038 1 14 79 41A3544 1 81 45T9039 1 15 80 41A3546 2 85 45T9040 1 15 80 41A3547 2 2 85 45T9041 1 14 79 4143548 2 4 85 45T9043 1 15 80 41A3552 1 82 45T9044 1 80 41A3553 1 82 45T9045 1 80 41A3557 2 8 85 45T9046 1 81 41A3566 2 1 85 45T9048 1 17 80 41A3567 2 1 85 45T9049 1 20 80 41
28. 3 784 C84 and E84 only To remove the heatsink and processor Follow the steps in Replacing the processor fan Models 743 C43 E43 783 E83 784 C84 and E84 only on page 44 to remove the processor fan 2 Completely loosen the four spring screws holding down the heatsink to remove the heatsink 3 Press down on the processor latch and move it sideways and up to unlock it 4 Pivot open the processor cover 5 Lift out the processor carefully keeping your fingers on each side of the module To replace the processor and heatsink reverse the previous steps Replacing the control switch card To remove the control switch card 1 Follow the steps in Removing the front bezel on page 31 to remove the front bezel 2 Remove the two screws on the front of the card that are holding the card in place 3 Pull the card from the unit 4 Disconnect the cable that is attached to the card connector To replace the control switch card reverse the previous steps Replacing the front lock To remove the front lock 1 Follow the steps in Removing the pullout tray on page 37 to slide the pullout tray halfway out of the unit frame Remove the lock lever from the back of the lock Remove the clip from the front of the lock Slide the lock out of the lock bracket Remove the screw that attaches the lock bracket to the inside of the pullout tray and remove the lock bracket HS ON To replac
29. 77 lists all field replaceable units FRUs for the SurePOS 700 and options Appendix B Safety information on page 87 provides safety information and warnings Appendix C Notices on page 93 provides detailed legal and disposal information Related publications The following IBM publications provide additional information about the IBM Retail and Store Solutions Web site at http www ibm com solutions retail store support Safety and Regulatory Information Read This First GA27 4004 SurePOS 700 Series SurePOS 700 723 743 783 784 Systems Installation and Operations Guide GA27 4998 SurePOS 700 Series SurePOS 700 723 743 783 784 Operating System Installation Guide GA27 5002 Point of Sale Options and I O Devices Service Guide GC30 9737 SureMark 4610 Printers User s Guide GA27 4151 SureMark 4610 Printers Hardware Service Guide GY27 0355 Point of Sale Subsystem Programming Reference and User s Guide SC30 3560 Point of Sale Subsystem Installation Keyboards and Code Pages GC30 3623 4820 SurePoint Solution Planning Installation and Service Guide GA27 4231 4820 SurePoint Solution System Reference SA27 4249 Copyright IBM Corp 2007 2010 2012 xi Diagnostic programs that are media independent are downloadable from the IBM Retail and Store Solutions Web site at http www2 clearlake ibm com store support html surepos700 html The use of generic drivers from manufacturer Web sites is n
30. 84 Hardware Service Guide GY27 0424 05 includes the following updates e Updated part numbers descriptions This edition of the SurePOS 700 723 743 783 784 Hardware Service Guide GY27 0424 04 includes the following updates e Updated description of the front USB e Updated part numbers descriptions This edition of the SurePOS 700 723 743 783 784 Hardware Service Guide GY27 0424 04 includes the following updates e Support for Windows 7 e Updated part numbers descriptions This edition of the SurePOSs 700 723 743 783 784 Hardware Service Guide GY27 0424 04 includes the following updates e Support for Models 784 C84 and E84 Copyright IBM Corp 2007 2010 2012 XV XVI SurePOS 700 723 743 783 784 Hardware Service Guide Chapter 1 Introducing the SurePOS 700 models The SurePOS 700 Series is offered in a wide footprint and a narrow footprint as shown in A cover set feature provides a broad selection of cover options and colors Figure 1 Example of the wide and narrow SurePOS 700 Series Table 1 describes the processor that is standard with each model Table 1 Model descriptions Entry products for cost sensitive applications 723 VIA C7 D 2 0 GHz E23 VIA C7 D 2 0 GHz with Microsoft Windows Embedded for Point of Service WEPOS XP PRO or POSReady operating systems preinstalled Value products that balance cost and high performance 743 Intel Celeron 440 2 0 GHz C43 C
31. 9 pin RS 232 3 USB 1 cash drawer 4579045 111 0 module blank 45T9058 1 SurePort door 46N1981 1 System board Models 723 and E23 includes processor heatsink and system board tray for S3 19 46N1983 1 System board Models 743 C43 E43 783 and E83 includes system board tray for S3 45P6222 1 System board battery 73Y0001 1 System board Models 784 C84 and E84 20 45T9055 1 Processor Intel Celeron 440 2 0 GHz Models 743 C43 and E43 20 45T9049 1 Processor Intel Core 2 Duo E4300 1 8 GHz Models 783 and E83 21 45T9067 1 Heatsink assembly with fan Models 743 C43 E43 783 E83 784 C84 and E84 80Y6747 Heatsink thermal pad 5 pack used with 45T9067 21 93Y0050 1 Heatsink assembly with fan Models 743 C43 E43 783 E83 784 C84 and E84 22 45T9071 1 Processor fan Models 743 C43 E43 783 E83 784 C84 and E84 45T9067 used only 45T9069 1 Processor fan Models 723 and E23 45T9985 1 Memory 256 MB DDR2 Models 723 and E23 45T9986 1 Memory 512 MB DDR2 Models 723 and E23 45T9987 1 Memory 1 GB DDR2 Models 723 and E23 45T9066 1 Memory 512 MB DDR2 Models 743 C43 E43 783 and E83 45T9079 1 Memory 1 GB DDR2 Models 743 C43 E43 783 and E83 80 SurePOS 700 723 743 783 784 Hardware Service Guide Assembly 1 continued Asm Part Index Number 45T9080 24 45T9016 25 44T5249 45T9339 45
32. A3569 1 82 45T9054 1 17 80 41A3574 2 9 85 45T9055 1 20 80 41A3578 2 85 45T9056 1 80 41A3584 2 85 45T9057 1 80 42C0060 1 81 45T9058 1 80 42M5651 1 81 45T9059 1 80 42M5726 2 85 45T9066 1 80 42M5727 2 85 45T9067 1 21 80 42M5860 1 26 81 45T9069 1 80 42M5861 1 26 81 45T9071 1 22 80 42M5862 1 81 45T9079 1 80 42M5873 1 82 45T9080 1 81 4415216 1 7 79 45T9082 1 18 80 44T5218 1 7 79 45T9083 1 18 80 44T5220 1 7 79 45T9084 1 18 80 44T5222 1 8 79 45T9085 1 18 80 44T5224 1 8 79 45T9086 1 29 81 4475226 1 8 79 45T9088 1 29 81 4475228 1 79 45T9090 1 29 81 Copyright IBM Corp 2007 2010 2012 109 Part Asm Number Index Page 45T9092 1 81 45T9214 1 1 79 4579215 1 1 79 45T9216 1 1 79 45T9217 1 2 79 45T9218 1 2 79 45T9219 1 2 79 45T9220 1 3 79 4579221 1 3 79 45T9222 1 3 79 45T9223 1 5 79 45T9224 1 5 79 45T9225 1 5 79 45T9226 2 85 45T9339 1 81 45T9436 1 81 45T9985 1 80 45T9986 1 80 45T9987 1 80 45T9997 1 81 45T9998 2 85 46N1981 1 80 46N1983 1 19 80 46N1986 1 82 46N1992 1 80 46N1994 1 27 81 46N1996 1 10 79 46N1998 1 10 79 46N2002 1 82 46N2139 1 80 46N5020 1 18 80 47J5575 1 79 47J5582 1 18 80 47J5583 1 18 80 47L7995 2 85 47P9273 2 85 59G9136 2 85 73Y0001 1 80 73Y0008 1 81 73Y0009 1 81 73Y0010 1 80 73Y0011 1 80 73Y0013 1 14 80 73Y0014 1 13 79 73Y0166 1 81 73Y0167 1 81 73Y1310 1 9 79 73Y1976 1 6 79 73Y 1978 1 6 79 73Y 1980 1 6 79 80Y0824 1 81 80Y6747 1 80 93F1779 2 5 85
33. BM RSS Service Processor Event Log Viewer vi 9a emm 4 Service Processor Event Log Status Firmware Revision BDSPOI8 Event Log Status Empty ee Lu lun Hunt Log Jee Date Time Event Description sens END OF LOG eee Type the Event Hotkey for additional event details 43h lt Page Up gt Page Down Clear Log Prev Page Next Page Figure 44 Example of saved events screen 3 For additional details of a saved event select one with the keyboard or press the event hot key 4 Follow the prompts on the screen to view events or to clear the system event log Notes 1 All saved events can be viewed 2 Events are logged by event date most recent to oldest 3 If the event log reaches its capacity the oldest events are deleted 62 SurePOS 700 723 743 783 784 Hardware Service Guide Problem isolation If the SurePOS 700 fails follow the procedures that are described in Table 11 If you cannot solve the problem contact a trained service technician Table 11 Actions to isolate the cause of a problem Problem Action to perform The power indicator 1 Check that the AC power cord is plugged into both the wall remains off outlet and the back of the terminal 2 Ensure that AC power is present at the wall outlet There is a continuous 1 Check to see if memory is missing series of beeps 2 Re seat memory 3 Replace memory The a ee is failing 4 Verify that the video display cables are securel
34. BUSINESS REPLY MAIL FIRST CLASS MAIL PERMIT NO 40 ARMONK NEW YORK POSTAGE WILL BE PAID BY ADDRESSEE IBM Corporation Retail Store Solutions Information Development Dept ZBDA P O Box 12195 RESEARCH TRIANGLE PARK NC 27709 9990 NO POSTAGE NECESSARY IF MAILED IN THE UNITED STATES Fold and Tape GY27 0424 05 Please do not staple Fold and Tape BE a E ENE EE EEEE EEEE NEE EE N E EEE EEEE EES EENES PEE LECER ENEE a as a ea Cut or Fold Along Line Cut or Fold Along Line GY27 0424 05
35. DDR2 DIMM DDR2 DIMM DDR3 DIMM 256 MB standard 512 MB standard 512 MB standard 1 GB standard 2 GB maximum 4 GB maximum 4 GB maximum 8 GB maximum 2 slots 2 slots 2 slots 4 slots NVRAM 128 KB Service Renesas H8S2116 processor Hard disk Zero one or two Zero one or two One or two optional 80 GB or larger 80 GB or 160 GB 250 GB or larger one disk is SATA II 7200 RPM or larger SATA II 7200 RPM standard VIA RAID O 1 SATA II 7200 RPM Intel RAID O 1 VIA RAID 0 1 Video Two analog VGA interfaces Dual display support standard Video 64 MB maximum 32 MB minimum up to 256 MB shared with system memory memory shared with system memory LAN 10 100 Mbps 10 100 1000 Mbps Trusted Platform Module TPM Slots One PCI and one x1 lane PCI Express PCI E approximately half length 195 mm 7 6 in maximum DVD or Internal CD RW DVD or DVD RW Internal DVD RW CD RW External Universal Serial Bus USB External Universal Serial Boot support included Bus USB Boot support included Audio front None Headphone out Audio rear Microphone in line in line out 2 SurePOS 700 723 743 783 784 Hardware Service Guide Table 2 Features and options continued Models 743 C43 Attribute Models 723 and E23 and E43 Models 783 and E83 Models 784 C84 and E84 PC 1 0 PS 2 keyboard and mouse No USB on front One 12 V POS USB 2 0 on front Two PC USB 2 0 on rear Two standard RS 232 Four standard RS 232 on rear Diskette i drive E
36. E43 783 E83 784 C84 and E84 installing a headphone overrides the line out speaker e All models contain a serial ATA SATA connector e When routing the cables in the rear leave extra length at the connector end by forming a loop before attaching the cable into the cable guide This extra length prevents undue strain on the connector Removing the slanted UO tray The slanted UO tray installs on the top of a wide system unit and groups the IBM printer and keyboard with specific dimensions The tray has a raised edge that is low in the front The sides slope up toward the rear and are higher at the rear than at the front Copyright IBM Corp 2007 2010 2012 29 The top of the system unit serves as a built in flat I O tray Use this surface when grouping IBM and non IBM peripheral devices with varying dimensions Note A version of the slanted I O tray is available that can be placed on the wide footprint SurePOS 700 in an integrated environment Other versions of the tray can be placed directly on the counter or on the full size cash drawer The cash drawers provide a built in flat I O tray To remove a slanted I O tray follow these steps 1 Working from above the system unit remove the screws from the holes at the back corners of the I O tray 2 Lift off the I O tray 3 To remove the front mount clips push each of the front mounting tabs forward until it unlatches To replace the I O tray 1 Install the two moun
37. Figure 17 shows the location of this information on the pullout tray of SurePOS 700 Models 723 E23 743 C43 E43 783 E83 784 C84 and E84 Figure 17 Serial number and machine information on front and bottom Note Both positions D and H show the serial number machine type and model number You can also obtain this information from the BIOS setup screen as follows Models X23 X43 X83 1 With a monitor and PC keyboard attached turn ON the system 2 Press the Delete key during POST to enter BIOS Setup 3 Use the arrow keys to navigate to Standard CMOS Features and press Enter The machine type model and serial number are shown in addition to other unit specific information Models X84 1 With a monitor and keyboard attached turn ON the system 2 Press the F2 key during POST to enter BIOS setup 3 Use the arrow keys to navigate to the Main menu The machine type model and serial number are shown in addition to other unit specific information Chapter 1 Introducing the SurePOS 700 models 27 28 SurePOS 700 723 743 783 784 Hardware Service Guide Chapter 2 Removal and replacement procedures This chapter describes how to remove and replace the field replacement parts It is supplemental to the common installation and re
38. SurePOS 700 Series SurePOS 700 723 743 783 784 Hardware Service Guide SurePOS 700 Series SurePOS 700 723 743 783 784 Hardware Service Guide GY27 0424 05 Note Before using this information and the product it supports be sure to read the general information under Appendix B Safety information on page 87 and Appendix C Notices on page 93 June 2012 This edition applies to IBM SurePOS 700 Series Models 723 E23 743 C43 E43 783 E83 784 C84 and E84 and to all subsequent releases and modifications until otherwise indicated in new editions Current versions of Retail Store Solutions documentation are available on the IBM Retail Store Solutions Web site at http www ibm com solutions retail store support Click Publications A form for reader s comments is also provided at the back of this publication If the form has been removed address your comments to IBM Corporation Retail Store Solutions Information Development Department ZBDA PO Box 12195 Research Triangle Park North Carolina 27709 USA When you send information to IBM you grant IBM a nonexclusive right to use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you Copyright IBM Corporation 2007 2010 2012 US Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp Contents Tables
39. T ARNA A PAR TR Ek TEP aR REA PE ZA WE IBM Safety Information Read This First GA27 4004 FHI ZENE D FAR T Aw dee IER CE K 92 SurePOS 700 723 743 783 784 Hardware Service Guide Appendix C Notices This information was developed for products and services offered in the U S A IBM may not offer the products services or features discussed in this document in other countries Consult your local IBM representative for information on the products and services currently available in your area Any reference to an IBM product program or service is not intended to state or imply that only that IBM product program or service may be used Any functionally equivalent product program or service that does not infringe any IBM intellectual property right may be used instead However it is the user s responsibility to evaluate and verify the operation of any non IBM product program or service IBM may have patents or pending patent applications covering the subject matter in this document The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 U S A For license inquiries regarding double byte character set DBCS information contact the IBM Intellectual Property Department in your country or send inquiries in writing to IBM World Trade Asia Corporation Licensing
40. T9997 23K8110 26 42M5861 26 42M5860 73Y0008 73Y0009 73Y0166 73Y0167 80Y0824 27 45T9018 27 46N1994 28 45T9022 45T9046 29 45T9086 29 45T9088 29 45T9090 45T9092 42C0060 39X8908 41A3542 41A3543 41A3544 45T9025 45T9020 44T5667 44T5669 4519436 42M5651 39M5380 42M5862 Units sch ok ie ak a zb sek zb zb ek zb ek Sk zk ak i ch sch ck sch sch Description Top cover assemblies without rear door Memory 2 GB DDR2 Models 743 C43 E43 783 and E83 Pullout tray Unit frame Wide uninterruptible power supply housing Wide uninterruptible power supply housing without feet PCI Express Video Adapter Models 723 E23 Uninterruptible power supply housing closeout Low voltage uninterruptible power supply optional wide systems only High voltage uninterruptible power supply optional wide systems only 1 GB DDB Models 784 E84 C84 2 GB DDB Models 784 E84 C84 Intel Processor E5300 Models 784 E84 C84 Intel Processor E7400 Models 784 E84 C84 Uninterruptible power supply battery Switch LED card Use for Models 723 743 783 E23 E43 E83 C43 system board Rev 1 0 Switch LED card Use for Models 723 743 783 E23 E43 E83 C43 system board Rev 1 1 and higher and for Models 784 E84 and C84 Front USB Audio card Front USB Audio blanking shield Uninterruptible power supply cover storm lig
41. VET COMSBICMEAAY BOS WRERTSLIBRKENSZCEPHVW ET VCCI A Japan Electronics and Information Technology Industries Association JEITA statement BMRA KI Yio Japanese Electronics and Information Technology Industries Association JEITA Confirmed Harmonics Guideline products less than or equal to 20 A per phase Korean communications statement Please note that this device has been approved for business purposes with regard to electromagnetic interference If you find this is not suitable for your use you may exchange it for a non business purpose one Appendix C Notices 97 AAMAS SSS SS 2210 PU BOAR OS OAS FA otal nal Ast ear qA Teo ROA 1135 ziel D Taiwanese Class A warning statement EECH E es ai L ko ZE AE 4 ER PAE FR gt e RER LE RAA TE A ARTF gt PAK OCRE RAR A He wH SAH R Taiwan contact information A BBM ZE RIER ARARA PA ERA EAC THE BS 7 BROKE fang O800 016 888 IBM Taiwan Product Service Contact Info IBM Taiwan Corporation 3F No 7 Song Ren Road Taipei Taiwan Telephone 0800 016 888 Cable ferrite requirement All cable ferrites are required to suppress radiated EMI emissions and must not be removed Electrostatic discharge Attention Electrostatic discharge ESD damage can occur when there is a difference in charge between the part the product and the service person No damage will occur if the service person and the part being installed a
42. a hard drive failure Models xx3 Replacing and rebuilding a hard drive Models xx3 Accessing the RAID setup menu Models xx3 Using the RAID application Models xx4 Determining a hard drive failure Models xx4 Replacing and rebuilding a hard disk drive Models xx4 Accessing the RAID setup menu Models xx4 Chapter 4 Diagnostics and dis settings Service and diagnostics ae ae A Using the IBM BIOS Setup Utility iV SurePOS 700 723 743 783 784 Hardware Service Guide Navigation and menus Saving settings Boot device order Models xx8 Boot device order Models xx4 Restoring CMOS default settings Appendix A Parts catalog Assembly 1 SurePOS 700 Models 723 E23 743 C43 E43 783 E83 784 C84 and E84 Assembly 2 Slanted 1 0 tray Line cord assemblies Appendix B Safety information Appendix C Notices Electronic emission notices Federal Communications Commission statement European Union EMC Directive conformance statement Industry Canada Class A Emission Compliance statement Avis de conformit aux normes d Industrie Canada Germany Australia and New Zealand e Chinese Class A warning statement Japanese Electrical Appliance and Material Safety Law statement Japanese power line harmonics compliance statement Japanese VCCI Council Class A statement 72 72 f2 72 73 77 Japan Electronics and Information Technology Industries Association JEITA state
43. ail price of batteries accumulators and power cells includes the cost of the environmental management of their waste Perchlorate material special handling may apply Refer to www dtsc ca gov hazardouswaste perchlorate Appendix C Notices 101 The foregoing notice is provided in accordance with California Code of Regulations Title 22 Division 4 5 Chapter 33 Best Management Practices for Perchlorate Materials This product part includes a lithium manganese dioxide battery which contains a perchlorate substance Flat panel displays The fluorescent lamp in the liquid crystal display contains mercury Dispose of it as required by local ordinances and regulations Monitors and workstations Trademarks Connecticut Visit the website of the Department of Environmental Protection at or information about recycling covered electronic devices in the State of Connecticut or telephone the Connecticut Department of Environmental Protection at 1 860 424 3000 Oregon For information regarding recycling covered electronic devices in the state of Oregon go to the Oregon Department of Environmental Quality site at www deq state or us Iq electronics htm Washington For information about recycling covered electronic devices in the State of Washington go to the Department of Ecology Website at https fortress wa gov cyirecycef cy recycle or telephone the Washington Department of Ecology at 1 800Recycle The following are trademarks o
44. and holding the power switch to shut off the SurePOS 700 is not recommended Use this method only when no other method is available to turn off the system If you turn off the unit by pressing and holding the power switch some programmed events do not function until the unit is turned on again for example IBM Wake on LAN Power management Power management on the SurePOS 700 is based on the standard desktop PC model Depending on the operating system and drivers that are used all models are capable of being placed into a standby state with AC power applied Refer to the IBM SurePOS and AnyPlace Power Management Configuration document located on the POS Knowledgebase http www clearlake ibm com store support html knowledgebase html for more detailed information Protection from AC power events is provided by an optional uninterruptible power supply that can be integrated into the wide footprint unit Support is provided for the following industry standards and conventions e Advanced Configuration and Power Interface Models xx3 and xx4 ACPI e Advanced Power Management Models xx3 APM e Wake on LAN e Wake on USB e Wake on SIO RS 485 e Wake on PS 2 keyboard mouse e Wake on real time clock alarm Note Device and system standby is not supported for Advanced Power Management Uninterruptible power supply optional The technical characteristics of the uninterruptible power supply are as follows e Capacity 500 VA 300 W
45. and then the other Push gently on the bezel to close it ensuring that the center tab Hi locks into place 36 SurePOS 700 723 743 783 784 Hardware Service Guide Removing the pullout tray Attention Establish personal grounding before touching the unit For more Federal Communications Commission statement on page 95 information see To remove the pullout tray from the unit frame 1 Follow the steps in Removing the front bezel on page 31 to remove the front bezel Remove all cable attachments which will restrict removal of the pullout tray If necessary unlock the keylock While holding the unit frame in place grab the pullout tray handle EX use your thumb to lift the pullout tray lock tab A and pull firmly The pullout tray will slide out of the unit frame completely Figure 24 Removing the unit pullout tray from the unit frame Note Be sure to support the pullout tray if you remove it completely To replace the pullout tray insert the rear of the pullout tray into the front of the unit frame and gently slide back until the pullout tray lock tab D locks into place Opening the drive bay door Attention Establish personal grounding before touching the unit For more Federal Communications Commission statement on page 95 information see To open the drive bay door 1 2 Open the front bezel door If necessary unlock the drive bay door refer to Operating the front lock
46. b BY with your thumb and pull up 50 SurePOS 700 723 743 783 784 Hardware Service Guide Se Ki Le Figure 37 Removing the DASD cage To replace the DASD cage reverse the previous steps Note Ensure that the guide tab RI aligns with its slot on the pullout tray base not shown which will help to guide the DASD riser card into the DASD slot on the system board Replacing the power supply To remove the power supply 1 2 6 Follow the steps in Replacing the spline on page 46 to remove the spline Note the cable routing and then carefully disconnect the internal power connector from the system board Note The system board main power connector has a latch on the right side of it that you must push to disconnect it Disconnect the power cable from the riser card Note The riser card main power connector has a latch on the bottom of it that you must push to disconnect it Disconnect the internal power cable rear coupling from the power supply Completely loosen the spring screw holding the front of the power supply to the front of the pullout tray Lift to remove the power supply from the unit To replace the power supply reverse the previous steps Chapter 2 Removal and replacement procedures 51 Replacing the power supply rear coupling To remove the power supply rear coupling 1 Follow the steps in Removing the pullout tray on page 37 to remove the pullout tray c
47. bed in Cash drawers on page 22 9A RS 485 scanner or a secondary RS 485 display RS 232 and base configuration shows the RS 232 SurePort adapter with the base SurePort adapter configuration ei Ve Kye sviev SHE H 5V H2V EFF svi2v ALE eG Elle Se Figure 9 RS 232 and base configuration A B 12 V powered USB ports C 24 V powered USB port 14 SurePOS 700 723 743 783 784 Hardware Service Guide CD A 3A CD B 3B IBM cash drawer ports Note Port 3A detects an IBM cash drawer automatically If you use non IBM cash drawers read the voltage considerations described in Cash drawers on page 22 E F H Powered RS 232 serial ports 9A RS 485 scanner or a secondary RS 485 display Serial 1 0 SIO and base configuration Figure 10 shows the RS 485 SurePort adapter with the base SurePort adapter configuration ES ES ES ELA HE 5A En i 0 D AS Isle Figure 10 RS 485 and base configuration il AB 12 V powered USB ports cC 24 V powered USB port CD A 3A CD B 3B IBM cash drawer ports Note Port 3A detects an IBM cash drawer automatically If you use non IBM cash drawers read the voltage considerations described in Cash drawers on page 22 4A IBM RS 485 primary display 5A IBM RS 485 primary POS keyboard
48. ble uninterruptible power supply communications 480 mm 39M5514 1 Cable uninterruptible power supply power 750 mm 46N1986 1 Cable uninterruptible power supply communications 750 mm 41A3569 1 Cable power inlet 41A3552 1 Cable uninterruptible power supply adapter to NEMA 5 15R 39M5399 1 Cable T power connector 42M5873 1 Cable RS 232 converter 15 pin 9 pin standard 41A3553 1 Universal coupler power cord 82 SurePOS 700 723 743 783 784 Hardware Service Guide Appendix A Parts catalog 83 Assembly 2 Slanted I O tray Storm Gray Iron Gray 84 SurePOS 700 723 743 783 784 Hardware Service Guide Assembly 2 continued Asm Part Index Number Units Description 2 1 41A3567 1 Keyboard replacement filler panel pearl white 1 4143566 1 Keyboard replacement filler panel iron dark gray 2 30L6322 1 Printer filler narrow credit card holder pearl white storm light gray 2 41A3547 1 Printer filler narrow credit card holder iron dark gray 3 30L6230 1 Filler insert for display filler panel pearl white 3 10N1274 1 Filler insert for display filler panel iron dark gray 4 30L6217 1 Credit card holder pearl white 4 41A3548 1 Credit card holder iron dark gray 5 30L6240 2 Screw molded storm light gray 5 10N1346 2 Screw molded iron dark gray 5 93F1779 1 Screw molded litho gray 6 14 1009 1 Slanted I O
49. cash drawer to port 3A and then connect a second drawer it must also be a 24 V drawer If you are using a non IBM drawer the automatic mode will not work correctly and damage to the cash drawer the system unit or both is possible You can configure the cash drawer voltage 24 V or 38 V with the configuration options in the POS configuration setup program or with the jumper override Figure 14 shows the location of the cash drawer voltage jumper on the riser card and a diagram with the position of the jumpers d ede Figure 14 Setting the cash drawer using the jumper override Table 8 provides the correct jumper settings for the 24 V and 38 V cash drawers Table 8 Cash drawer jumper settings Voltage Jumper JP2 Jumper JP3 Automatic setup default Not used 2 3 Manual 38 V 1 2 1 2 Manual 24 V 2 3 1 2 Voltage setting for the 4689 DBCS SurePOS Receipt Journal printer To operate correctly with the SurePOS 700 Models 723 E23 743 C43 E43 783 E83 784 C84 and E84 the 4689 double byte character set DBCS SurePOS 22 SurePOS 700 723 743 783 784 Hardware Service Guide Receipt Journal printer voltage must set to 24 V All other RS 485 printers will work correctly with the SurePOS 700 at the default setting of 38 V To configure the printer voltage to 24 V set jumpers JP1 and JP2 to one of the values shown in Table 9 Copyright 2003 IBM C A Figure 15 Lo
50. cation of the printer jumper on the I O card Table 9 provides the correct jumper settings for 24 V and 38 V printers Table 9 Printer jumper settings Voltage Jumper JP1 Jumper JP2 Manual 38 V default 1 2 1 2 Manual 24 V 2 3 2 3 Powered USB connectors The powered USB connectors provide additional power from the host to devices that require more power than is available from the USB standard Type A connector As shown SE 16 on page 24 the powered USB receptacle consists of two connectors that are integrated within a common shielded housing These two connectors are stacked vertically inside the common housing The upper connector H in Figure 16 on page 24 contains four contacts that are used for powering the attached device The lower connector D in is a fully compliant USB Type A connector capable of mating with either a standard USB Type A plug or a powered USB plug In other words the bottom half of the connectors are standard USB Type A ports to which USB UO devices can be attached Note On SurePort cards the connector is mounted upside down on the front USB port the connector is mounted sideways Chapter 1 Introducing the SurePOS 700 models 23 Figure 16 Example of the powered uninterruptible power supply port D Upper connector power section of the connector DH Lower connector standard uninterruptible po
51. colors indicate to which bank they belong bank 0 or bank 1 Dual channel mode means that the DIMM has a matched configuration for each channel Refer to Table 3 on page 4 for information about populating slots Dual channel mode can be achieved with two three or four DIMMs but you must have the same density 1 GB 2 GB and so on the same DRAM 512 Mb 1 Gb or 2 Gb and the same DRAM bus width x8 or x16 All memory channels must be either all single sided or all dual sided with symmetrical memory banks 0 or 1 If your configuration does not match in regard to all of the previous conditions the mode will revert to single channel mode It does not matter whether you use or do not use the same brand of memory the same DDR speed or have the same Chapter 1 Introducing the SurePOS 700 models 3 timing specifications The memory channel performance is determined by the slowest DIMM module populated in the system Table 3 Populating the DIMMs Total system SLOT B SLOT D DRAM DIMM Config SLOT A Blue Black SLOT C Blue Black 1 GB 1 1 GB 1 GB 2 GB 1 2 GB 2 GB 2 GB See 2 1 GB 1 GB 1 GB 3 GB 1 2 GB 1 1 2 GB 1 GB GB 4 GB 2 2 GB 2 GB 2 GB 4 GB See 2 1 GB 1 2 1 GB 1 GB 2 GB GB page 6 5 GB 2 2 GB 1 2 GB 1 GB 2 GB 1GB 6 GB 3 2GB 2 GB 2 GB 2 GB 6 GB 2 2 GB 2 1 2 GB 1 GB 2 GB 1 GB GB 7 GB 3 2 GB 1 1 2 GB 2 GB 2 GB 1 GB GB 8 GB See 4 2
52. during an array rebuilding or if abnormal activity occurred such as a failed drive The VIA V RAID utility opens as shown in Figure 49 2 Determine which hard disk drive has failed by expanding the array KREE el Gs o ar PAL Zem Feaheet Cortert e 1 Anay 0 A pr lype WIO 1 Mercer Ces 152 627 MD 912501 007 rectors KS sete dak Hie IS DEHATI Di euer 2 Aww hu Need to be neecheorred zl mance Gch Hitachi HDSTIICIG LAO H D 53 Certe Ansy Ou Henze An sy es AM emore Sose Dub a Check Al Donks View F vert Log VA VALUD Heb lt lt Deco Lg lt gt Figure 45 Disk drive failure 3 Initiate shutdown and power off the machine click Start gt Shutdown or follow the procedure for your business 4 Continue with the steps described in Replacing and rebuilding a hard drive Models xx3 on page 66 Method two Entering RAID during startup 1 Shut down and reboot the machine by clicking Start gt Shutdown or by following the procedure for your business Chapter 3 Problem determination 65 2 During the reboot Figure 46 displays information about the failing disk Make note of which drive is the failing disk Failing drives are indicated with a Broken status VIA Technologies Ine VIA UTB251 U RAID CDROM BOOT BIOS U1 18 Copyright C VIA Technologies Inc ALL Right reserved 8251R118 R0M FOR RAID Scan Devices Please wait Raid D N d e 14 Bis D 4 Ctr lO ChnlO Master Hitachi HDS 149 056 Boot Press lt
53. e Ctr18 ChniO Master Hitachi HDS firray 6 Ctr18 Chntl Master Hitachi HDS firray 6 Figure 47 Example of the RAID setup menu Mode Size Status View Array disk Status Move to next item Enter Exit Confirm the selection SATACTI 149 056 Boot SATACTI 149 056 Boot Using the RAID application Models xx4 The Redundant Array of Inexpensive Disks RAID application supports 784 C84 and E84 with one or two hard disk drives and the Microsoft Windows operating system RAID provides an error message if one of the two hard disk drives experiences a failure Determining a hard drive failure Models xx4 When the RAID program indicates a hard drive failure you can determine which drive has failed using one of the following two methods Method one Clicking the RAID icon 1 Select Start gt Programs gt Intel Matrix Storage Manager gt Intel Matrix Storage Console 2 See Figure 48 on page 68 to determine which hard disk drive has failed as indicated by the drive and volume status Chapter 3 Problem determination 67 Intel R Matrix Storage Console File View Help a View Hard Drive and Volume Statu SF View Hard Drive and Volume Status All hard drives and volumes are OK Detail For additional configuration details use the Advanced Mode view Switch to Advanced Mode View S Intel R Matrix Stora Figure 48 Viewing the hard drive and volume status 3 Initiate shutdown and
54. e cash drawer can be activated at any time Table 7 Port DC loads Port Amperage 24 V printer 3 0A 38 V printer 2 1A 24 V 38 V cash drawer 1 0 A 150 ms pulse 12 V RS 485 1 0 A port 12 V RS 232 1 0 A port 12 V USB 1 5 A port 5 V RS 485 1 0 A port 5 V RS 232 1 0 A port 5 V PS 2 keyboard 0 5 A port 5 V PS 2 mouse 0 5 A port 5 V in all USB ports 0 5 A port The total 12 V current for all external loads is 5 A maximum The total 5 V current for all external loads is 5 A maximum Chapter 1 Introducing the SurePOS 700 models 17 Power switch operation During normal operation the power switch on the SurePOS 700 Series operates as you would expect Push the switch to turn on the system push it again to turn off the system with the following exceptions e You can program the switch to operate differently For example if your operating system supports power management you can program the switch to behave as a standby or resume switch For more information refer to the documentation included with your operating system or power management software e If you press the power button when the unit is running its power on self test POST a delay can occur when you are turning the system off e Sometimes you cannot initiate a controlled shutdown because the application or system is hung Press and hold the power switch until the unit turns off approximately 5 seconds Note Pressing
55. e en vigueur dans l Union Europ enne pour le retour et le recyclage des batteries et accumulateurs us s Cette tiquette est appliqu e sur diverses batteries pour indiquer que la batterie ne doit pas tre mise au rebut mais plut t r cup r e en fin de cycle de vie selon cette norme KRyFJ HS tN FBO y eV EU ABMS SREREF RS HES 2006 66 EC DIAMAR SNTOEF COMBS yT bg t EEC BE URRY FJ EREHICMGTStLOCY CORRI EAA yT EE ADERE VHS PLOBFELHOTISLOT EU HEIN thA SAET TOFAUT RSA ot SIL RICE gt AIR d 2DENS2CE MS DT DILHAONYTU IEMSNTUETS In accordance with the European Directive 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances For proper collection and treatment contact your local IBM representative This notice is provided in accordance with Royal Decree 106 2008 of Spain The ret
56. e equipos de tecnologia de la informacion TI que reciclen responsablemente sus equipos cuando stos ya no les sean tiles IBM dispone de una serie de programas y servicios de devoluci n de productos en varios paises a fin de ayudar a los propietarios de equipos a reciclar sus productos de TI Se puede encontrar informacion sobre las ofertas de reciclado de productos de IBM en el sitio web de IBM jwww ibm com ibm environment products recycling shtml Notice This mark applies only to countries within the European Union EU and Norway Appliances are labeled in accordance with European Directive 2002 96 EC concerning waste electrical and electronic equipment WEEE The Directive determines the framework for the return and recycling of used appliances as applicable throughout the European Union This label is applied to various products to indicate that the product is not to be thrown away but rather reclaimed upon end of life per this Directive Remarque Cette marque s applique uniquement aux pays de l Union Europ enne et la Norv ge L etiquette du syst me respecte la Directive europ enne 2002 96 EC en mati re de D chets des Equipements Electriques et Electroniques Appendix C Notices 99 DEEE qui d termine les dispositions de retour et de recyclage applicables aux syst mes utilis s travers l Union europ enne Conform ment la directive ladite tiquette pr cise que le produit sur lequel elle e
57. e front lock reverse the previous steps Chapter 2 Removal and replacement procedures 45 Replacing the front USB module Models 743 C43 E43 783 E83 784 C84 and E84 only To remove the front USB module 1 Disconnect the external option cable attached to the USB module 2 Follow the steps in Removing the pullout tray on page 37 to slide the pullout tray halfway out of the unit frame 3 Disconnect the internal cable attached to the back of the USB module 4 Remove the two screws holding the USB module to the pullout tray e One screw is attached to the front of the pullout tray e The other screw is attached inside the pullout tray to the bottom 5 Pull the USB module from the front of the unit To replace front USB module reverse the previous steps Replacing the spline Note Spline handles are not present in all systems To remove the spline 1 Follow the steps in Removing the pullout tray on page 37 to remove the pullout tray completely from the unit frame 2 Locate any installed feature cards and retaining screws D in Figure 32 Remove the screws and pull the feature card out of the system Figure 32 Removing feature cards 3 Note the cable routing and then carefully disconnect all power and communications cables from the riser card Note The riser card main power connector has a latch on the bottom of it that you must push to disconnect it 4 Completely loosen the spring screw D
58. ePOS 700 723 743 783 784 Hardware Service Guide Appendix B Safety information A m Danger Before you begin to install this product read the safety information in BM Safety Information Read This First GA27 4004 This booklet describes safe procedures for cabling and plugging in electrical equipment m Gevaar Voordat u begint met de installatie van dit produkt moet u eerst de veiligheidsinstructies lezen in de brochure Veiligheidsinstructies Lees dit eerst GA27 4004 Hierin wordt beschreven hoe u electrische apparatuur op een veilige manier moet bekabelen en aansluiten A m Perigo Antes de come ar a instalar este produto leia as informa es de seguran a contidas em Informa es Sobre Segurana a Leia Isto Primeiro GA27 4004 Esse folheto descreve procedimentos de seguran a para a instala o de cabos e conex es em equipamentos el tricos A m Fare F r du installerer dette produkt skal du l se sikkerhedsforskrifterne i Sikkerhedsforskrifter L s dette f rst GA27 4004 Vejledningen beskriver den fremgangsm de du skal bruge ved tilslutning af kabler og udstyr Copyright IBM Corp 2007 2010 2012 87 SEN m Gevaar Voordat u begint met het installeren van dit produkt dient u eerst de veiligheidsrichtlijnen te lezen die zijn vermeld in de publikatie IBM Safety Information Read This First GA27 4004 In dit boekje vindt u v
59. eilige procedures voor het aansluiten van elektrische appratuur m VAARA Ennen kuin aloitat t m n tuotteen asennuksen lue julkaisussa Turvaohjeet Luet m ensin GA27 4004 olevat turvaohjeet T ss kirjasessa on ohjeet siit miten s hk laitteet kaapeloidaan ja kytket n turvallisesti A m Danger Avant d installer le pr sent produit consultez le livret Informations pour la s curit Lisez moi d abord GA27 4004 qui d crit les proc dures respecter pour effectuer les op rations de c blage et brancher les quipements lectriques en toute s curit m Vorsicht Bevor mit der Installation des Produktes begonnen wird die Sicherheitshinweise in Sicherheitsinformationen Bitte zuerst lesen IBM Form GA27 4004 Diese Ver ffentlichung beschreibt die Sicherheitsvorkehrungen f r das Verkabeln und Anschlie en elektrischer Ger te 88 SurePOS 700 723 743 783 784 Hardware Service Guide A m Vigy zat Miel tt megkezdi a berendez s zembe helyez s t olvassa el a IBM Safety Information Read This First GA27 4004 k nyvecsk ben le rt biztons gi inform ci kat Ez a k nyv le rja milyen biztons gi int zked seket kell megtenni az elektromos berendez s huzaloz sakor illetve csatlakoztat sakor m Pericolo prima di iniziare l installazione di questo prodotto leggere le informazioni relative alla sicurezza riportate nell opuscolo Informazi
60. f International Business Machines Corporation in the United States or other countries or both AnyPlace Kiosk tm AnyPlace POS Hub tm DB2 DB2 Universal Database IBM and the IBM logo PS 2 SureMark SurePoint SurePOS Wake on LAN WebSphere Microsoft Windows Windows NT and the Windows logo are trademarks of Microsoft Corporation in the United States other countries or both Celeron and Intel are trademarks of Intel corporation in the United States or other countries Java and all Java based trademarks and logos are trademarks or registered trademarks of Oracle and or its affiliates Other company product or service names may be trademarks or service marks of others 102 SurePOS 700 723 743 783 784 Hardware Service Guide Appendix D Intel software license agreement final single user The following agreement covers the Ethernet PXE software used with Intel chips in Retail Store System products that are distributed by IBM Important read before copying installing or using Do not use or load this software and any associated materials collectively the Software until you have carefully read the following terms and conditions By loading or using the Software you agree to the terms of this Agreement If you do not wish to so agree do not install or use the Software Copyright license You may copy the Software onto a single computer for your use and you may make one backup copy of the Software subject
61. festgelegt dann kann es dabei eventuell gest rt werden In solch einem Fall ist der Abstand bzw die Abschirmung zu der industriellen St rquelle zu vergr ern Anmerkung Um die Einhaltung des EMVG sicherzustellen sind die Ger te wie in den IBM Handb chern angegeben zu installieren und zu betreiben Australia and New Zealand Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures 96 SurePOS 700 723 743 783 784 Hardware Service Guide Chinese Class A warning statement This is a Class A product In a domestic environment this product may Attention cause radio interference in which case the user may be required to take adequate measures HEARRE A BAH FA EANAN ARTS ATH HT IN A Raa 4 SINT AREER R TRIS IITA Japanese Electrical Appliance and Material Safety Law statement RRGRBKUATY AVICBRI KVYKARBTSBSA zngi TOR ESAROEDERZTU TSOTH O ERlLH EARLEUTFEL Japanese power line harmonics compliance statement aH max RIF viii ma RA TR ECK a Japanese VCCI Council Class A statement Attention This is a Class A product based on the standard of the VCCI Council If this equipment is used in a domestic environment radio interference may occur in which case the user may be required to take corrective actions ZORE TIZA RRM RE CT CORSE CHAT SCE RBS ESET CEPH
62. g Viewer screen Example of saved events screen Disk drive failure Boot up warning Example of the RAID setup r menu Viewing the hard drive and volume status Boot up warning Example of the RAID setup r menu Location of CMOS jumper Models 743 C43 E43 783 and E83 Location of CMOS jumper Models 723 and E23 oo Location of CMOS jumper Models 784 C84 and E84 Copyright IBM Corp 2007 2010 2012 X SurePOS 700 723 743 783 784 Hardware Service Guide About this guide This document describes removal replacement and diagnostics procedures for IBM SurePOS 700 Series Models 723 E23 743 C43 E43 783 E83 784 C84 and E84 Who should read this guide This guide is intended for trained point of sale POS equipment service representatives How this guide is organized This guide is organized as follows Chapter 1 Introducing the SurePOS 700 models on page 1 covers the system specifications options and features of the SurePOS 700 Models 723 E23 743 C43 E43 783 E83 784 C84 and E84 Chapter 2 Removal and replacement procedures on page 29 presents procedures for removing and replacing parts Chapter 3 Problem determination on page 59 assists in resolving errors or malfunctions Chapter 4 Diagnostics and configuration settings on page 71 explains how to change and restore system configuration settings Appendix A Parts catalog on page
63. ght IBM Corp 2007 2010 2012 77 Assembly 1 SurePOS 700 Models 723 E23 743 C43 E43 783 E83 784 C84 and E84 78 SurePOS 700 723 743 783 784 Hardware Service Guide Assembly 1 continued Asm Index 10 10 i 12 13 13 14 14 Part Number 4579214 45T9215 45T9216 45T9217 45T9218 45T9219 45T9220 45T9221 45T9222 44T5697 44T5699 45T9001 45T9223 45T9224 45T9225 73Y 1976 73Y 1978 73Y 1980 44T5216 44T5218 44T5220 44T5228 44T5230 44T5232 44T5222 44T5224 44T5226 44T5234 44T5236 44T5238 73Y1310 46N1998 46N1996 45T9031 47J5575 45T9027 45T9035 73Y0014 45T9038 45T9041 Units oe a a a cb sek ech Sk ech sek sch zb zb ek sek ck cb kb ek sek bk zb zb ii bk zb Description Top cover assemblies without rear door Narrow top cover assembly storm light gray Narrow top cover assembly iron dark gray Narrow top cover assembly litho gray Wide top cover assembly storm light gray Wide top cover assembly iron dark gray Wide top cover assembly litho gray Rear door assemblies Narrow standard rear door storm light gray Narrow standard rear door iron dark gray Narrow standard rear door litho gray Narrow cable arm rear door storm light gray Narrow cable arm rear door iron dark gray Narrow cable arm rear door litho gray Wide standard rear door storm light
64. gray Wide standard rear door iron dark gray Wide standard rear door litho gray Wide cable arm rear door storm light gray Wide cable arm rear door iron dark gray Wide cable arm rear door litho gray Front bezel assemblies includes front door USB door headphone jack plug and uninterruptible power supply blank if wide Narrow front bezel assembly storm light gray Narrow front bezel assembly iron dark gray Narrow front bezel assembly litho gray Narrow coverless front bezel assembly storm light gray Narrow coverless front bezel assembly iron dark gray Narrow coverless front bezel assembly litho gray Wide front bezel assembly storm light gray Wide front bezel assembly iron dark gray Wide front bezel assembly litho gray Wide coverless front bezel assembly storm light gray Wide coverless front bezel assembly iron dark gray Wide coverless front bezel assembly litho gray Cable arm assembly Power Supply Power Supply Lock assembly includes barrel bracket lock cam and screws Lock plug Drive bay door assembly includes drive bay door drive bay door pin and drive bay door pull handle DASD cage assembly includes metal DASD cage and DASD riser card for IDE CDROM and DVD for Models 723 743 and 783 DASD cage assembly includes metal DASD cage and DASD riser card for SATA CDROM and DVD for Models 723 743 and 783 HDD 80 GB SATA attached assembly includes drive rails and screws HDD 160 GB
65. haracteristics This section gives you the physical characteristics for the SurePOS 700 Series Models 723 E23 743 C43 E43 783 E83 784 C84 and E84 for narrow wide and wide with uninterruptible power supply models Dimensions Table 4 lists the dimensions for the wide and narrow models Table 4 Wide and narrow model dimensions Footprint Width Depth Height Weight Wide 435 mm 475 mm 117 3 mm 11 8 kg 17 13 in 18 70 in 4 62 in 30 64 Ibs Narrow 320 mm 475 mm 117 3 mm 11 4 kg 12 60 in 18 70 in 4 62 in 25 13 Ibs Wide with 435 mm 475 mm 117 3 mm 18 4 kg uninterruptible 17 13 in 18 70 in 4 62 in 40 57 Ibs power supply Controls and indicators Figure 5 on page 11 describes the front panel controls and indicators 1 IBM drivers and operating systems isolate these changes from the application 10 SurePOS 700 723 743 783 784 Hardware Service Guide D ep NN BE ay SS Re C 000000000000000000006 Do 9O0000000000000000000 S EN L o o o i Les r Je KE Coo Wi Ss gt P SI i um Figure 5 Front panel controls and indicators Note Use of the front headphone jack overrides the rear line out jack Power LED LED 1 processor fan failure LED 2 system board failure
66. ht gray Uninterruptible power supply cover iron dark gray Uninterruptible power supply cover litho gray Miscellaneous hardware kit Options Keyboard PS 2 preferred Modular flash drive Vertical stand storm light gray Vertical stand iron dark gray Vertical stand litho gray Cables Cable front USB Cable switch LED card Cable serial port black connectors Cable serial port blue connectors Cable Ethernet CAT6 Cable cash drawer adapter SDL to RJ11 Cable uninterruptible power supply power 500 mm Cable uninterruptible power supply communications 310 mm D SurePOS 700 uninterruptible power supply batteries are a consumable item and as such you are responsible for replacing them IBM warrants the original uninterruptible power supply battery for 90 days from the ship date to the customer or distributor In the United States and Canada you can purchase replacement batteries P N 23K8052 by calling 1 800 IBM CALL 1 800 426 2225 If you are located outside of the United States and Canada contact your IBM representative Includes blue tip keylock cam screw CD ROM screw M3 screws M4 flat head screws 6 32 screws serial port standoff main feet center foot center foot pin PCI blank cover plug lock plug and labels Appendix A Parts catalog 81 Assembly 1 continued Description Asm Part Index Number Units Top cover assemblies without rear door 46N2002 1 Ca
67. ibility 25 headphones audio and 9 WO 9 UO devices 21 IBM SurePorts 14 indicators front panel 10 105 Intel software license agreement 102 J Japan Electronics and Information Technology Industries Association statement 97 Japanese Electrical Appliance and Material Safety Law statement 97 Japanese power line harmonics compliance statement 97 Japanese VCCI Council Class A statement 97 K Korean communications statement 97 L light path LEDs understanding 60 Linux migration 26 local area network 8 M memory system 3 mercury added statement 102 migration 26 DOS 26 Linux 26 Windows 26 model descriptions 1 N non POS I O devices support for 24 notices 87 93 battery recycling cable ferrites 98 electronic emissions 95 electrostatic discharge ESD 98 end of life disposal 99 IBM 93 Intel 102 100 101 O opening drive bay door 37 operating system supported 25 optional features 2 optional USB DASD 9 overview system i P password resetting 73 PC VO 9 perchlorate 101 106 SurePOS 700 723 743 783 784 Hardware Service Guide physical characteristics 10 power specifications 17 power management 18 power switch operation 18 powered USB connectors 23 printers location of printer jumper on I O card 23 voltage 23 problem determination 57 problem isolation 63 processor service 7 program BIOS setup 71 R RAID 26 rear panel connectors 11 Redundant Array of Independent Disk
68. inal uninterruptible power supply battery for 90 days from the ship date to the customer or distributor In the United States and Canada you can purchase replacement batteries P N 23K8052 by calling 1 800 IBM CALL 1 800 426 2225 If you are located outside of the United States and Canada contact your IBM representative Publications accessibility The softcopy version of this guide and other related publications are accessibility enabled Providing feedback xii Your feedback is important in helping IBM provide accurate and high quality information To provide feedback to IBM e Print the reader s comment form included in the back of this document e Complete the form including a reference to the specific location of the text for example the page or table number in question e Return the completed form to IBM by mail or you can give the form to an IBM representative Between major revisions of this document there might be minor technical updates The latest version of this document is available on the IBM Retail Store Solutions SurePOS 700 723 743 783 784 Hardware Service Guide Website at www ibm com solutions retail store support Click Publications to search for the most current version of this document About this guide Xiii XIV SurePOS 700 723 743 783 784 Hardware Service Guide Summary of changes June 2012 October 2011 October 2010 January 2010 This edition of the SurePOS 700 723 743 783 7
69. ink and the processor Follow the steps in Replacing the power supply on page 51 to remove the power supply Note the cable routing and then carefully disconnect the connectors on the system board for the control switch card Models 743 C43 E43 783 E83 784 C84 and E84 only and for the front USB module Lift the system board tray lever EX in Figure 38 on page 53 and pull towards the front of the tray The system board tray will slide off of its hooks on the bottom of the pullout tray which lets you remove the system board tray and system board completely from the pullout tray 52 SurePOS 700 723 743 783 784 Hardware Service Guide Figure 38 Removing the system board tray To replace the system board reverse the previous steps Replacing the system board battery Models xx3 The SurePOS 700 uses a CR2032 3 V lithium coin battery on the system board To remove the system board battery 1 Follow the steps in Removing the pullout tray on page 37 to slide the pullout tray halfway out of the unit frame 2 Carefully press down on the battery release button EX in Figure 39 on page toward the front of the system board The battery will lever up out of the socket Chapter 2 Removal and replacement procedures 53 Figure 39 Removing the system board battery Models xx3 To replace the system board battery 1 Insert one edge of the battery positive side UP under the battery socket s tab
70. l Opening the rear door Removing the top cover Replacing the top cover Replacing the front bezel Removing the pullout tray Opening the drive bay door Replacing a hard disk drive Replacing the optical drive Replacing an UO module Replacing the I O module latch Replacing the chassis fan and fan duct Models 723 and E23 only Replacing the processor fan Models 723 and E23 only Replacing the processor fan Models 743 C43 E43 783 E83 784 C84 and E84 only Replacing the heatsink and processor Models 743 C43 E43 783 E83 784 C84 and E84 only oe es Replacing the control switch card Replacing the front lock Replacing the front USB module Models 743 C43 E43 783 E83 784 C84 and E84 only KENE ue Replacing the spline Replacing the main riser card e Replacing the main riser card battery Replacing the DASD cage Replacing the power supply Replacing the power supply rear coupling Replacing the system board d Replacing the system board battery Models Xx3 Replacing the system board battery Models xx4 Installing a new internal modular flash drive for SurePOS 723 743 and 783 Chapter 3 Problem determination Preliminary checklist S Using the diagnostic processor Understanding the light path LEDs Using the System Event Log Viewer Problem isolation Special tools requirements Using the RAID application Models xx3 s Determining
71. llow the instructions in Removing the covers on page 31 Follow the instructions in Removing the pullout tray on page 37 See DH in Figure 51 or BH in Figure 52 on page 74 or in Figure 53 on to locate your CMOS jumper on the system board See page 75 Table 12 on for the correct pins and position to clear your CMOS settings Figure 51 Location of CMOS jumper Models 743 C43 E43 783 and E83 Chapter 4 Diagnostics and configuration settings 73 Models 723 and E23 Figure 52 Location of CMOS jumper m 5 E D x Figure 53 Location of CMOS jumper Models 784 C84 and E84 74 SurePOS 700 723 743 783 784 Hardware Service Guide Table 12 CMOS jumper and pin location by model Model CMOS jumper Models 723 and JP1 E23 Models 743 C43 JP1 E43 783 and E83 Models 784 C84 JP1 and E84 Pins for normal operation 1 2 Pins to clear CMOS 2 3 5 Move the pins to position 2 3 and wait for 5 seconds 6 Return the pins to position 1 2 7 Plug in the AC cord and turn on the system Your system now has the default CMOS settings Note Restoring the CMOS default settings might be necessary if a password is lost or forgotten Chapter 4 Diagnostics and configuration settings 75 76 SurePOS 700 723 743 783 784 Hardware Service Guide Appendix A Parts catalog Copyri
72. main riser card battery The SurePOS 700 uses a CR2032 3 V lithium coin battery on the main riser card To remove the main riser card battery L 2 Follow the steps in Replacing the spline on page 46 to remove the spline Using the tip of a screwdriver carefully lever the battery out from under the battery socket s short tabs D in Figure 36 on page 50 toward the rear of the riser card Chapter 2 Removal and replacement procedures 49 L age e E D DENT euer Au Figure 36 Removing the riser battery To replace the main riser card battery 1 Insert one edge of the battery positive side UP under the battery socket s longer tabs D in Figure 36 toward the front of the riser card 2 Push down on the opposite edge of the battery to snap it under the short tabs 3 To reinstall the spline reverse the steps in Replacing the spline on page 46 Replacing the DASD cage To remove the direct access storage device DASD cage 1 Follow the steps in Replacing a hard disk drive on page 38 and in Replacing the optical drive on page 39 to remove all drives from the drive bay Note Step 1 is only necessary if you are actually replacing just the DASD cage if you are merely removing it as part of another procedure ignore this step 2 Follow the steps in Replacing the spline on page 46 to remove the spline from the system 3 While holding the DASD cage push down on the cage lock ta
73. ment Korean communications statement Taiwanese Class A warning statement Taiwan contact information Cable ferrite requirement Electrostatic discharge Product recycling and disposal Battery return program For Taiwan For the European Union For California Flat panel displays Monitors and workstations Trademarks Appendix D Intel software license agreement final single user Important read before copying is or using i Copyright license Ownership of software and copyrights Limited media warranty Exclusion of other warranties Limitation of liability Termination of this agreement Applicable laws Government restricted rights Index Part number index 103 104 104 104 105 109 Contents V Vi SurePOS 700 723 743 783 784 Hardware Service Guide Tables Model descriptions Features and options Populating the DIMMs Wide and narrow model dimensions Available UO ports Connection icons definitions Port DC loads ae Cash drawer jumper settings Printer jumper settings 10 Diagnostic processor LEDs D NO OT RQ D 11 Actions to isolate the cause of a problem 12 CMOS jumper and pin location by model 13 Power cords for all models Copyright IBM Corp 2007 2010 2012 vii viii SurePOS 700 723 743 783 784 Hardware Service Guide Figures O 00 NO GON cn Example of the wide and narrow SurePOS 700 Series
74. mpliance statement Australia and New Zealand 96 China 97 European Union 95 FCC USA 95 Germany 96 Industry Canada 96 Japan 97 Taiwan 98 clearance vents 16 CMOS default settings restoring 73 common removals 29 compatibility hardware and software 25 config sys file 26 configuration settings and diagnostics 71 connections IBM SurePorts 14 connectors front panel 11 rear panel 11 controls front panel 10 cooling 16 D damage from electrostatic discharge 98 DASD optional USB 9 Copyright IBM Corp 2007 2010 2012 default settings restoring CMOS 73 determining a hard drive failure clicking on the RAID icon 67 clicking the RAID icon 65 entering RAID during startup 65 67 devices I O 21 diagnostic processor using 59 diagnostics and configuration settings 71 dimensions 10 disposal of equipment 99 DOS migration 26 driver and system support 25 drivers downloading 25 E electronic emissions notices 95 Australia and New Zealand 96 China 97 European Union 95 FCC USA 95 Germany 96 Industry Canada 96 Japan 97 Korea 97 Taiwan 98 electrostatic discharge ESD 98 end of life disposal 99 environment 16 equipment disposal 99 European Union battery recycling statement 101 F features optional 2 standard 2 ferrite requirement 98 flat panel displays 102 front panel connectors 11 controls and indicators 10 H hard disk drives systems with two determining a hard drive failure 65 67 hardware compat
75. n this section Chapter 1 Introducing the SurePOS 700 models 25 Hardware Software e All cash drawers If you use non IBM cash drawers you must use the POS I O configuration screen or jumper override to set the correct operating voltage Failure to do so can damage the cash drawer or the system unit See Cash e 4820 DVI displays These displays require a video card that supports Digital Video Interactive DVI The output port is installed in the feature card slot e 4820 displays with the integrated speaker feature These displays require a PCI audio card with integrated speaker amplification e 4820 active microphone The microphone in these displays does not work with the system e PCI Express x1 or PCI card slot The maximum length of PCI Express or PCI card slots is 195 mm 7 6 in This section provides details about operating system software requirements and considerations Note New and unique drivers for all operating systems are required for all functions in the product General migration considerations These are common migration considerations in retail environments e If it is installed the IBM 4690 OS must be V5R2 or higher for 7X3 e Applications with hardcoded routines to specific interrupt request IRQ levels or I O addresses might experience migration problems e Applications requiring COM ports 3 or greater must be capable of using a PCl compliant Plug and Play device that uses the shared interrupt a
76. ne USB Two PC USB 2 0 Two PC USB 2 0 back back One 12 V POS USB 2 0 front Dump switch Front Ethernet One back Analog video Two back PS 2 keyboard One back PS 2 mouse One back RS 232 EIA 232 Two back Four back POS ports Choice USB RS 485 RS 232 shows the 12 V USB and the headphone jack on the front panel of Models 743 C43 E43 783 E83 784 C84 and E84 Z CI O Lr 1 i D D D Di H E a i Headphone Jack 12 V USB Figure 6 Front panel of Models 743 C43 E43 783 E83 784 C84 and E84 12 SurePOS 700 723 743 783 784 Hardware Service Guide shows a view of the rear panel I O connections The top adapter card is chosen based on the application while the bottom adapter card is available on all models Table 6 defines the icons that label each connection IT TT TN Es LZ LU A N 8 zi nm H H d HGFED LA o CG tU E UE ET VEH IL ES Es gt e 5 I C es d 5 WE nN e See n CDB CDA RER ee Ne 2 L SR TENE e ZA EB Ge K SCH 5 4 SZ H A BED BIE Puts S A Re
77. odule latch To replace the I O module latch reverse the previous steps Chapter 2 Removal and replacement procedures 41 Replacing the chassis fan and fan duct Models 723 and E23 only Note Chassis fans are not present in all Models 723 and E23 To remove the chassis fan 1 Follow the steps in Removing the pullout tray on page 37 to slide the pullout tray halfway out of the unit frame 2 Carefully disconnect the fan connector H in Figure 29 from the system board Figure 29 Disconnecting the chassis fan 3 Push down on the duct lock tab EX in Figure 30 on page 43 and slide the chassis fan duct A towards the rear of the system Tts upper tab and lower tabs will slide out of the slots on the pullout tray sidewall which lets you pull it from the openings in the slots 42 SurePOS 700 723 743 783 784 Hardware Service Guide Figure 30 Removing the chassis fan with duct To replace the chassis fan reverse the previous steps Notes 1 3 When doing the reverse of Step 3 on page 42 be sure that the two bottom lock tabs on the fan duct engage their slots on the pullout tray sidewall Be sure to route the chassis fan connector cable under the main riser card frame and main riser card Do not route it over the frame or it will interfere with pullout tray movement in the unit frame Reconnect the fan Replacing the processor fan Models 723 and E23 only To remove
78. ompletely from the unit frame Disconnect the internal power cable rear coupling from the power supply Remove the two screws holding the power cable rear coupling to the rear of the pullout tray Pull from the rear of the pullout tray to remove the power cable rear coupling from the unit To replace the power cable rear coupling reverse the previous steps Replacing the system board To remove the system board i Disconnect all external device cables I O devices audio keyboard and so forth To remove the spline along with its riser card and all adapters and I O modules follow the steps in Replacing the spline on page 46 Note You do not have to remove the riser card adapters or I O modules from the spline to remove it from the system you can skip those steps of that procedure Follow the steps in Replacing the DASD cage on page 50 to remove the drive cage along with its riser card and all drives Note You do not have to remove the riser card or drives from the DASD cage to remove it from the system you can skip those steps of that procedure Refer to Installing memory modules in the SurePOS 700 Series SurePOS 700 723 743 783 784 Systems Installation and Operations Guide GA27 4998 to remove the memory modules If necessary follow the steps in Replacing the heatsink and processor Models 743 C43 E43 783 E83 784 C84 and E84 only on page 45 to remove the processor fan the heats
79. oni di sicurezza Prime informazioni da leggere in cui sono descritte le procedure per il cablaggio ed il collegamento di apparecchiature elettriche A m Fare F r du begynner installere dette produktet m du lese sikkerhetsinformasjonen i Sikkerhetsinformasjon Les dette f rst GA27 4004 som beskriver sikkerhetsrutinene for kabling og tilkobling av elektrisk utstyr A m Perigo Antes de iniciar a instala o deste produto leia as informa es de seguran a Informa es de Seguran a Leia Primeiro GA27 4004 Este documento descreve como efectuar de um modo seguro as liga es el ctricas dos equipamentos Appendix B Safety information 89 A m Peligro Antes de empezar a instalar este producto lea la informaci n de seguridad en Informaci n de Seguridad Lea Esto Primero GA27 4004 Este documento describe los procedimientos de sequridad para cablear y enchufar equipos el ctricos m Varning livsfara Innan du b rjar installera den har produkten b r du lasa s kerhetsinformationen i dikumentet S kerhetsf reskrifter L s detta f rst GA27 4004 Dar beskrivs hur du pa ett s kert satt ansluter elektrisk utrustning 90 SurePOS 700 723 743 783 784 Hardware Service Guide aul qu ER ARA EmA S CRD IBM Safety Information Read This First GA27 4004 FHH RIV te ERFARA El ee RE EE H
80. ontroller model Intel Celeron 440 2 0 GHz without SurePort adapters 512 MB DDR2 memory 80 GB HDD and combo drive standard This model does not have preinstalled software E43 Intel Celeron 440 2 0 GHz with WEPOS XP Pro POSReady or Vista Ultimate preinstalled High performance products for intensive point of sale POS applications Copyright IBM Corp 2007 2010 2012 Table 1 Model descriptions continued 783 Intel Core 2 Duo E4300 1 8 GHz E83 Intel Core 2 Duo E4300 1 8 GHz with WEPOS XP Pro POSReady or Vista Ultimate preinstalled 784 Intel Pentium Dual Core E5300 or Core 2 Duo E7400 E84 Intel Pentium Dual Core E5300 or Core 2 Duo E7400 with XP PRO POSReady or Windows 7 Pro preinstalled C84 Controller model Intel Pentium Dual Core E5300 or Core 2 Duo E7400 without Sureport Adapters 1 software GB DDR3 memory 250 GB HDD and DVD RW standard This model does not have preinstalled Features and options Table 2 shows the standard installed features and options for baseline SurePOS 700 systems Table 2 Features and options Models 743 C43 Attribute Models 723 and E23 and E43 Models 783 and E83 Models 784 C84 and E84 Processor VIA C7 D 2 0 GHz 800 Intel Celeron 440 2 0 Intel Core 2 Duo E4300 Intel Pentium Dual Core MHz GHz 800 MHz 1 8 GHz 800 Mhz E5300 or Core 2 Duo E7400 Memory 533 MHz 667 MHz 667 MHz 1066 MHz DDR2 DIMM
81. or lock plug in the SurePOS 700 Series SurePOS 700 723 743 783 784 Systems Installation and Operations Guide GA27 4998 Pull on the blue drive bay door handle to open the drive bay door Chapter 2 Removal and replacement procedures 37 Replacing a hard disk drive To remove a hard disk drive HDD 1 Follow the steps in Opening the drive bay door on page 37 to open the drive bay door 2 Squeeze the two blue drive rail lock tabs H in Figure 25 inward and pull to remove the hard disk drive on its rails Figure 25 Removing a hard disk drive To replace the hard disk drive reverse the previous steps Note Be sure to press the new drive on its rails into the back of the DASD cage to ensure a solid connection The drive rail lock tabs will snap into place when the drive is fully inserted 38 SurePOS 700 723 743 783 784 Hardware Service Guide Replacing the optical drive To remove the optical drive 1 Follow the steps in Removing the front bezel on page 31 to remove the front bezel 2 Follow the steps in Opening the drive bay door on page 37 to open the drive bay door 3 With your hand facing upward grip the bottom of the optical drive and its bracket with your fingers while pushing down on the bracket lock tab H in Figure 26 to disengage it from its window 4 Pull out the optical drive in its bracket Figure 26 Removing an optical drive To replace the optical dri
82. ot recommended SurePOS 700 important driver information The SurePOS 700 Series Models 723 E23 743 C43 E43 783 E83 784 C84 and E84 require new POS input output I O and hardware drivers Existing drivers for Models 4694 and 4800 will not work properly with these products This notice applies to all operating systems DOS 4690 Microsoft Windows and Linux Additionally a hard drive image for a predecessor product will not work properly Be sure to download the appropriate drivers from the IBM Retail Store Solutions Web site at http www2 clearlake ibm com store support html surepos700 html Uninterruptible power supply option If an uninterruptible power supply option is selected this product contains a sealed lead acid battery The battery must be recycled or disposed of properly In the United States IBM has established a collection process for reuse recycling or proper disposal of used IBM sealed acid batteries For information about proper disposal of these batteries contact IBM at 1 800 426 4333 You must have the IBM part number listed on the battery available before your call For information about disposal of sealed acid batteries outside the United States contact your local waste disposal facility or go to http www ibm com ibm environment products batteryrecycle shtml SurePOS 700 uninterruptible power supply batteries are a consumable item and as such you are responsible for replacing them IBM warrants the orig
83. pade 21 Use these switches to select whether the ON or OFF state of the connected system unit controls the operation of the uninterruptible power supply during an AC power outage 20 SurePOS 700 723 743 783 784 Hardware Service Guide UO devices Figure 13 Location of uninterruptible power supply configuration switches Stand alone mode When both switches are set to the OFF or up position factory default the uninterruptible power supply always enters battery mode during an AC outage The unit remains in battery mode until AC is restored or until the battery is discharged On battery and low battery signals are available to the associated system when an RS 232 cable connection is in place but there is no control of the uninterruptible power supply from the system unit This mode of operation is typical for the standby type of power supplies commonly found in the marketplace Host dependent mode The host dependent mode is when both DIP switches are set in the ON or down position During an AC outage the uninterruptible power supply does not remain in battery mode for more than five seconds unless there is an active RS 232 connection present from a powered on system unit If the system unit is turned on the uninterruptible power supply remains in standby mode If the system unit is turned off the unit does not stay in standby mode When AC power is restored AC power is again available at the uninterruptible power su
84. placement procedures in SurePOS 700 Series SurePOS 700 723 743 783 784 Systems Installation and Operations Guide GA27 4998 Before you begin Before you begin any of the procedures in this chapter complete the following steps 1 Turn the power OFF at the system unit 2 Disconnect the power cord from the external power source CAUTION Never attempt to service this product with AC power present Only apply AC power after the system is fully assembled 3 Remove any attached devices and I O connections from the unit 4 Establish personal grounding before touching the unit For more information see Federal Communications Commission statement on page 95 Attention Before servicing the inside of the system and after you have slid out the pullout tray from the unit frame verify that no system board LEDs red are illuminated Any illuminated LED indicates the presence of power you must remove the AC power cord before continuing Cables connectors and headphones These tips will assist you when removing and replacing parts for the SurePOS 700 e All cables and connectors are keyed therefore you cannot insert a cable in an incorrect location e When connecting a powered USB cable to the back of the unit insert the connector with the latch on the bottom A bottom latch makes it easy to disconnect For the front USB cables insert the connector in the usual manner with the latch on the side e For Models 743 C43
85. placing a hard disk drive on page 38 to remove and replace the failing hard disk drive After the operating system loads the RAID application rebuilds the hard disk drive automatically During this process you can use the machine normally Rebuilding time varies depending upon the size of the partition the amount of data and the system activity during the rebuild See Figure 50 on page 70 Chapter 3 Problem determination 69 File View Help Intel R Matrix Storage Console oz View Hard Drive and Volume Status Figure 50 Example of the RAID setup menu EF View Hard Drive and Volume Status All hard drives are OK and a RAID volume is rebuilding 12 Complete OO Detail The system is functioning normally Volume protection against a single hard drive failure is rebuilding Accessing the RAID setup menu Models xx4 After enabling the RAID function from the BIOS setup menu you can enter the RAID setup menu before the Windows OS starts by pressing CH on the keyboard Figure 49 on page 69 is an example of the menu 70 SurePOS 700 723 743 783 784 Hardware Service Guide Chapter 4 Diagnostics and configuration settings This chapter provides information on the diagnostics CMOS and configuration settings for the SurePOS 700 Models 723 E23 743 C43 E43 783 E83 784 C84 and E84 m Important information The SurePOS 700 Models 723 E23 743 C43 E43 783 E83 784 C84 and E84 req
86. plicable laws Claims arising under this Agreement shall be governed by the laws of California excluding its principles of conflict of laws and the United Nations Convention on Contracts for the Sale of Goods You may not export the Software in violation of applicable export laws and regulations Intel is not obligated under any other agreements unless they are in writing and signed by an authorized representative of Intel Government restricted rights The Software is provided with restricted rights Use duplication or disclosure by the Government is subject to restrictions as set forth in FAR52 227 14 and DFAR252 227 7013 et seq or its successor Use of the Software by the Government constitutes acknowledgment of Intel s proprietary rights therein Contractor or Manufacturer is Intel Corporation 2200 Mission College Blvd Santa Clara CA 95052 104 SurePOS 700 723 743 783 784 Hardware Service Guide Index A accessibility of publications xii audio and headphones 9 autoexec bat file 26 autosensing cash drawers 22 battery return program 100 beep indicators continuous series 63 single 59 BIOS setup program 71 boot device order 72 navigation menus 72 saving settings 72 BIOS upgradeable 25 C cable ferrite requirement 98 cables connectors and headphone jacks 29 calling for service 27 cash drawer setting the jumper override 22 voltage settings 22 cash drawers autosensing 22 characteristics physical 10 Class A co
87. pliers of those products their published announcements or other publicly available sources IBM has not tested those products and cannot confirm the accuracy of performance compatibility or any other claims related to non IBM products Questions on the capabilities of non IBM products should be addressed to the suppliers of those products This information is for planning purposes only The information herein is subject to change before the products described become available 94 SurePOS 700 723 743 783 784 Hardware Service Guide Electronic emission notices Federal Communications Commission statement This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the Federal Communications Commission FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits IBM is not responsible for any radio or television in
88. pply output This setting is useful for situations where system units are turned off at the close of business and the main store power is also shut down This setting prevents the uninterruptible power supply from switching into standby mode and discharging the battery when the store power is removed The SurePOS 700 Models 723 E23 743 C43 E43 783 E83 784 C84 and E84 support a wide range of displays keyboards printers cash drawers and scanners Refer to the IBM Retail Store Solutions Web site at http www ibm com solutions retail store support for a list of currently supported devices Note Additional I O installation and operation information is available in the following publications e Point of Sale Options and I O Devices Service Guide GC30 9737 e Store Systems Installation and Operation Guide for Point of Sale Input Output Devices GA27 4028 Chapter 1 Introducing the SurePOS 700 models 21 Cash drawers The SurePOS 700 Models 723 E23 743 C43 E43 783 E83 784 C84 and E84 are preconfigured from the factory to work with all IBM cash drawers In this automatic mode the system can detect the difference between IBM 24 V and IBM 38 V cash drawers Cash drawer port 3A provides an autosensing function for an IBM cash drawer CAUTION If you have two connected cash drawers both drawers must be the same voltage Automatic mode sets the cash drawer operating voltage for both cash drawer ports If you connect a 24 V
89. rchitecture e Third party memory modules do not work with every product DOS migration considerations New LAN drivers are required with modifications to LAN configuration files such as PROTOCOL INI Modifications to CONFIG SYS and AUTOEXEC BAT are also required Windows and Linux migration considerations To migrate a Windows or Linux environment first reinstall the operating system Then install the appropriate drivers downloaded from the IBM Retail Store Solutions Web site atihttp www2 clearlake ibm com store support html surepos700 html and install the applications Note Existing operating system images for the 4694 or previous models of 4800 are not compatible with the SurePOS 700 Models 723 E23 743 C43 E43 783 E83 784 C84 and E84 However after you install the operating system typical HDD imaging utilities should operate correctly RAID The Redundant Array of Independent Disks RAID function provides support for redundant hard disk drives Supported only on the Microsoft Windows operating systems RAID provides an error message if one of the two hard disk drives experiences a failure For more information see the SurePOS 700 723 743 783 784 Operating System Installation Guide GA27 5002 26 SurePOS 700 723 743 783 784 Hardware Service Guide Preparing to call for service When you call IBM for warranty information or service be sure to have the serial number machine type and model number available
90. re at the same charge level 98 SurePOS 700 723 743 783 784 Hardware Service Guide ESD damage prevention Anytime a service action involves physical contact with logic cards modules back panel pins or other ESD sensitive ESDS parts the service person must be connected to an ESD common ground point on the product through the ESD wrist strap and cord The ESD ground clip can be attached to any frame ground ground braid green wire ground or the round ground prong on the AC power plug Coax or connector outside shells can also be used Handling removed cards Logic cards removed from a product should be placed in ESD protective containers No other object should be allowed inside the ESD container with the logic card Attach tags or reports that must accompany the card to the outside of the container Product recycling and disposal This unit must be recycled or discarded according to applicable local and national regulations IBM encourages owners of information technology IT equipment to responsibly recycle their equipment when it is no longer needed IBM offers a variety of product return programs and services in several countries to assist equipment owners in recycling their IT products Information on IBM product recycling offerings can be found on the IBM Website Ee Espa ol Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa nacional o local aplicable IBM recomienda a los propietarios d
91. s 1 Some devices that attach to the system have test instructions Refer to those instructions when testing those devices 2 Record any error message or symptom so that this information is available when service is called Chapter 3 Problem determination 63 3 When using application software you might receive error messages that apply to the software Refer to the software manual for explanations of those messages Special tools requirements You might need to order these tools which are not included in the toolkit e Ethernet wrap plug e Tri connector serial and parallel wrap plug e USB mouse required for POS Device Diagnostics e PS 2 style or POS keyboard Refer to the http www ibm com solutions retail store support Web site for more information 64 SurePOS 700 723 743 783 784 Hardware Service Guide Using the RAID application Models xx3 The Redundant Array of Inexpensive Disks RAID application supports Models 723 E23 743 C43 E43 783 and E83 with one or two hard disk drives and the Microsoft Windows operating system RAID provides an error message if one of the two hard disk drives experiences a failure Determining a hard drive failure Models xx3 When the RAID program indicates a hard drive failure you can determine which drive has failed using one of the following two methods Method one Click the RAID icon 1 From the Microsoft Windows task bar click the RAID icon This icon is present only
92. s toward the rear of the system board 2 Carefully press down on the battery to snap it under the battery release button 3 Slide the pullout tray back into the unit frame until it locks into place 54 SurePOS 700 723 743 783 784 Hardware Service Guide Replacing the system board battery Models xx4 The following picture shows the location of the system board battery J for Models xx4 To remove the battery grasp it with the thumb and index finger and lift up Reverse this procedure to install the battery Figure 40 Replacing the Model xx4 battery Chapter 2 Removal and replacement procedures 55 Installing a new internal modular flash drive for SurePOS 723 743 and 783 To install an internal modular flash drive open the cover and view the modular flash drive location as illustrated on SurePOS models 743 or 783 Figure 41 or model 723 Figure 42 on page 57 Attach the modular flash drive pins to the system board connector Figure 41 SurePOS 743 and 783 system board Line up the ES on the board with the holes on the internal modular drive shown E in Figure 41 or D in Figure 42 on page 57 and the white peg at the opposite end of the drive There is a white stand off pin that snaps through a hole on the motherboard 56 SurePOS 700 723 743 783 784 Hardware Service Guide NS Katz SC Figure 42 SurePOS 723 system board
93. s 26 Redundant Array of Inexpensive Disks accessing the RAID setup menu 66 70 determining a hard drive failure 65 67 replacing and rebuilding a hard drive 66 69 using 65 67 removal and replacement procedures 29 battery riser card 49 battery system board 53 before you begin 29 chassis fan 42 control switch card 45 covers 31 DASD cage 50 front lock 45 front USB module 46 hard disk drive 38 heatsink and processor 45 I O module holders 41 I O modules 40 modular flash drive 56 optical drive 39 power supply 46 51 power supply rear coupling 51 pullout tray 37 riser card 49 riser card battery 49 system board 52 system board battery 53 requirements special tools 64 resetting password 73 restoring CMOS default settings 73 S safety information 87 service processor 7 service calling 27 settings diagnostics and configuration 71 setup program BIOS 71 software compatibility 26 software interface unique 10 software license agreement Intel 102 special tools requirements 64 specifications i connectors 11 controls and indicators 10 dimensions 10 power 17 uninterruptible power supply 18 standard features 2 support USB 9 system and driver support 25 System Event Log Viewer using 61 system memory 3 system overview i T Taiwanese battery recycling statement 100 temperature 16 testing preliminary checklist 59 problem isolation 63 trademarks 102 troubleshooting preliminary checklist 59 problem isolation 6
94. st appos e ne doit pas tre jet mais tre r cup r en fin de vie EX COV TIt EU AB EU LUIr IIRUTOARR NET OPS Cit EU i ic a A AXE 2002 96 EC WEEE D FALAR EH T WET ORR EU ai BAT SERA ABEDIEINRX EU HA 2 LOHFEERT E PLUIE MEARE o TREANA SCH St IC ff OWdhicWboth Tweed In accordance with the European WEEE Directive electrical and electronic equipment EEE is to be collected separately and to be reused recycled or recovered at end of life Users of EEE with the WEEE marking per Annex IV of the WEEE Directive as shown above must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to customers for the return recycling and recovery of WEEE Customer participation is important to minimize any potential effects of EEE on the environment and human health due to the potential presence of hazardous substances in EEE For proper collection and treatment contact your local IBM representative Disposal of IT products should be in accordance with local ordinances and regulations Battery return program This product may contain sealed lead acid nickel cadmium nickel metal hydride lithium or lithium ion battery Consult your user manual or service manual for specific battery information The battery must be recycled or disposed of properly Recycling facilities may not be available in your area For information on disposal of batteries outside the United States
95. sten for one or two beeps at the completion of the POST If POST does not complete turn off the system and remove any optional adapters and all I O devices except a single keyboard and display If POST still fails to complete see Problem isolation on page 63 Using the diagnostic processor The system unit contains a diagnostic processor that assists in the diagnosis of common hardware field problems This task is accomplished using diagnostic LEDs and a System Event Log Viewer Copyright IBM Corp 2007 2010 2012 59 Understanding the light path LEDs Table 10 describes the front panel LEDs and the component or process each LED represents see also Figure 5 on page 11 This table also describes the possible conditions and actions for you to resolve the condition Table 10 Diagnostic processor LEDs LED Component Conditions when lit Action C Information A hardware fault has occurred Open the front door and view LEDs I J K L and M for actions When the fault is corrected the information LED is no longer lit LED 1 fan The processor fan is no longer spinning 1 Check the processor vent for blockages or dust build up 2 Ensure that the processor fan is plugged into the system board 3 Replace the processor fan When the fault is corrected the fan LED is no longer lit LED 2 system board The system board has failed Replace the system board When the fa
96. t drive nonpowered speakers such as the early models of the 4820 display with optional speaker kit The Models 743 C43 E43 783 E83 784 C84 and E84 contain a high definition audio subsystem Connecting headphones to the front headphone jack disconnects the line out jack on the rear Note The front headphone jack is not available on Models 723 and E23 PC speaker tones can be coupled into the audio subsystem line out contact your IBM Support representative if you want to change this default behavior The core chip sets have standard interfaces for the following devices e PS 2 keyboard and mouse e Two RS 232 ports Note Models 743 C43 E43 783 E83 784 C84 and E84 contain two additional RS 232 channels Drivers are required to enable these ports for all operating systems and they are available through the IBM Retail Sore Solutions Web sits et Hilal EE Because these ports are PCI devices and fully Plug and Play compliant applications must use OS and BIOS calls to discover their locations in the system s I O map Also these applications must be able to share the PCI interrupt structure if interrupt support is required Finally these ports have an option to map them to standard COM3 COM4 PC AT COM port addresses e Two PC USB 2 0 ports Note USB 1 1 devices can be used with USB 2 0 ports at USB 1 1 speeds and USB 2 0 devices will work on USB 1 1 ports at USB 1 1 speeds Optional USB DASD External USB direct
97. ted red Video function The integrated chip set on the system board provides the video function No separate VGA subsystem is provided Video storage uses system dynamic random access memory DRAM uses technology that provides extra video memory as needed and releases it back to the operating system OS when not in use Using the BIOS setup you can allocate memory permanently to system memory or to video memory Models 723 and E23 use an integrated video controller that you can configure to use up to 64 MB of system DRAM for video storage It can display resolutions up to 1600x1200 on the primary VGA port while the secondary VGA port is limited to 1024x768 Models 743 C43 E43 783 and E83 use an integrated video controller that you can configure to use up to 256 MB of system DRAM for video storage The primary VGA port supports resolutions up to 2048x1536 while the secondary VGA port is limited to 1024x768 Models 784 C84 and E84 use an integrated video controller that uses at least 32 MB and up to 256 MB of system DRAM If MAXDVMT is selected then more than 256 MB of DRAM can be used if needed and available The primary VGA port supports resolutions up to 1920 X 1080 while the secondary VGA port is limited to 1280 X 1024 Video drivers are available for many versions of Windows and Linux Video support for the 4690 OS Novell Linux Point of Service NLPOS and IBM Retail Environment for SUSE Linux Version 2 IRES2 is
98. terference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation European Union EMC Directive conformance statement This product is in conformity with the protection requirements of EU Council Directive 2004 108 EC on the approximation of the laws of the Member States relating to electromagnetic compatibility IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including the fitting of non IBM option cards This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22 European Standard EN 55022 The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures
99. the processor fan is 4 Follow the steps in Removing the pullout tray on page 37 to remove the pullout tray completely from the unit frame Follow the steps in Replacing an I O module on page 40 to remove the I O modules from the system Carefully disconnect the fan connector cable from the plug on the system board that is next to the processor Remove the four screws holding down the fan to remove the fan To replace the processor fan reverse the previous steps Chapter 2 Removal and replacement procedures 43 Replacing the processor fan Models 743 C43 E43 783 E83 784 C84 and E84 only To remove the processor fan 1 Follow the steps in Removing the pullout tray on page 37 to remove the pullout tray completely from the unit frame 2 Carefully disconnect the fan connector cable from the plug on the system board that is next to the memory modules 3 Press down on the levers DH in Figure 31 on the processor heatsink to release the connections Figure 31 Processor fan and levers 4 Lift the corner of the fan previously held down by the levers unhook the opposite corner of the fan and remove it To replace the processor fan hook the corner of the fan opposite the levers and press down the corner of the fan next to the levers to lock the fan into place 44 SurePOS 700 723 743 783 784 Hardware Service Guide Replacing the heatsink and processor Models 743 C43 E43 783 E8
100. ting clips EM in Figure 18 into the slanted UO tray From the inside of the I O tray insert the back of the mounting clip first and push the front part into the opening Figure 18 Installing two mounting tabs into the slanted I O tray 2 Turn the I O tray over Push on the front of the tab until it clicks into place 3 Set the I O tray on top of the unit and connect the tabs in front of the unit 4 Attach the I O tray to the cash drawer by inserting and tightening the two plastic thumbscrews into the holes at the back corners of the I O tray 30 SurePOS 700 723 743 783 784 Hardware Service Guide Removing the covers The procedures in this section apply to all models and to both the wide and narrow features The covers consists of the following parts e Front bezel e Hinged rear door modesty cover Top cover Removing the front bezel To remove the front bezel 1 Press the right latch Di and depress the center latch that hooks into the center tab EX to loosen the bezel Figure 19 Removing the front bezel Chapter 2 Removal and replacement procedures 31 2 Press the left latch to release the bezel and pull it forward 3 Lift the bezel from the system 32 SurePOS 700 723 743 783 784 Hardware Service Guide Opening the rear door To open the rear door firmly grip the middle of the rear door and pull The latches Ein Figure 20 will release automatically Figure 2
101. to be free from material physical defects for a period of ninety days after delivery by Intel If such a defect is found return the media to Intel for replacement or alternate delivery of the Software as Intel may select Exclusion of other warranties Except as provided above the software is provided as is without any express or implied warranty of any kind including warranties of merchantability noninfringement or fitness for a particular purpose Intel does not warrant or assume responsibility for the accuracy or completeness of any information text graphics links or other items contained within the Software Copyright IBM Corp 2007 2010 2012 103 Limitation of liability In no event shall Intel or its suppliers be liable for any damages whatsoever including without limitation lost profits business interruption or lost information arising out of the use of or inability to use the software even if Intel has been advised of the possibility of such damages Some jurisdictions prohibit exclusion or limitation of liability for implied warranties or consequential or incidental damages so the above limitation may not apply to you You may also have other legal rights that vary from jurisdiction to jurisdiction Termination of this agreement Intel may terminate this Agreement at any time if you violate its terms Upon termination you will immediately destroy the Software or return all copies of the Software to Intel Ap
102. tray storm light gray 6 14J1010 1 Slanted I O tray iron dark gray 6 14J1255 1 Slanted I O tray litho gray 30L6320 1 Tabletop integration tray storm light gray 41A3584 1 Tabletop integration tray iron dark gray 41A3546 1 Tabletop integration tray litho gray 45T9998 1 Metal insert for tabletop tray supports 4820 mount 41A3578 1 Cash drawer slant tray litho gray 45T9226 1 Metal insert cash drawer tray supports 4820 mount 47L7995 1 Display filler panel character graphics 7 30L6218 1 Display filler panel pearl white T 10N1248 1 Display filler panel iron dark gray 8 30L6216 1 Keyboard filler panel pearl white 8 4143557 1 Keyboard filler panel iron dark gray 16K8692 1 Single station printer filler panel pearl white 47P9273 1 Single station printer filler panel iron dark gray 9 41A3574 2 Mounting clip 59G9136 1 Tape holder pearl storm 42M5726 1 Narrow gap filler pearl white 42M5727 1 Narrow gap filler iron dark gray Appendix A Parts catalog 85 Line cord assemblies Table 13 Power cords for all models Part number Length Country 39M5066 4 3 M Argentina Paraguay Uruguay 39M5100 43 M Australia New Zealand Papua New Guinea 39M5093 4 3 M 220 volt Bahamas Barbados Bermuda Bolivia Canada Cayman Islands Columbia Costa Rica Dominican Rep El Salvador Ec
103. uador Guatemala Haiti Honduras Jamaica Mexico Netherlands Antilles Nicaragua Panama Peru Philippines United States Venezuela 39M5162 2 8 M Non locking Chile 39M5204 4 3M China PR 39M5078 2 8 M Non locking 120 Colombia Venezuela Peru Ecuador Brazil volt 39M5128 4 3 M Non locking Denmark 39M5121 4 3 M European plug Albania Austria Belgium Bulgaria Croatia Czech Republic Egypt Finland France Germany Greece Hungary Iceland Indonesia Macedonia Netherlands Norway Poland Portugal Romania Russia Serbia Slovakia former Yugoslavia Spain Sweden Turkey Korea 39M5149 4 3 M Non locking Hong Kong Ireland Malaysia Singapore U K Guyana Trinidad West Indies 39M5142 4 3 M Bangladesh Pakistan South Africa Sri Lanka 39M5224 4 3 M India 39M5170 4 3 M Non locking Israel 39M5163 4 3 M Non locking Italy Chile 39M5191 4 3 M Non locking Japan 39M5065 2 8 M Non locking Paraguay Uruguay 39M5156 4 3 M Non locking Switzerland 39M5252 4 3 M Taiwan 39M5077 1 8 M Non locking United States Required in Chicago Canada Latin America 39M5079 4 3 M Non locking 120 United States Bahamas Barbados Bermuda volt Bolivia Canada Cayman Islands Columbia Costa Rica Dominican Republic El Salvador Ecuador Guatemala Haiti Honduras Jamaica Mexico Netherlands Antilles Nicaragua Panama Peru Philippines Saudi Arabia Thailand Venezuela 39M5107 4 3 M Locking United States 86 Sur
104. uire new POS I O and LAN drivers Existing drivers for Models 4694 and Models 4800 will not work properly with these products This notice applies to all operating systems DOS 4690 Windows and Linux Additionally a hard drive image for a predecessor product will not work properly with these products Be sure and download the appropriate drivers from the IBM Retail Store Solutions Web site at http Awww2 clearlake ibm com store support html surepos700 html Service and diagnostics The service and diagnostics programs for the SurePOS 700 Models 723 E23 743 C43 E43 783 E83 784 C84 and E84 are available from the IBM Retail Store Solutions Web site at http www2 clearlake ibm com store support html surepos700 html To run the diagnostics 1 Download the IBM Diagnostics for POS systems and Peripherals diagnostics image from the Web site and copy it to your media 2 Ensure that your BIOS settings on the terminal are set to permit you to boot from the media for your installation see Boot device order Models xx3 on page 72 72 3 Boot your system using the executable file Using the IBM BIOS Setup Utility The IBM BIOS Setup Utility is a program for viewing and configuring system functions These are some examples of these system functions e Setting the system time and date e Changing the boot device order e Configuring power management settings e Setting passwords The settings controlled by the
105. ult is corrected the system board LED is no longer lit LED 3 upper HDD LED 4 lower HDD The HDD failed the hard disk health check 1 Check that the HDD connection to the system Make sure that it is secured and completely engaged in the drive bay 2 If the HDD presence or type change is intended no failure occurred Reset the system event log to clear the failure When the fault is corrected the HDD LED is no longer lit LED 5 power supply The power supply voltage is operating outside of the supported parameters or the power supply fan is no longer spinning 1 Ensure that the power supply fan is not blocked or obstructed 2 Replace the power supply When the fault is corrected the power supply LED is no longer lit DU SurePOS 700 723 743 783 784 Hardware Service Guide Using the System Event Log Viewer The System Event Log Viewer is a BIOS POST power on start plug in that provides access to the system event log Follow these steps to view the system event log 1 Turn on the system and wait for the System Event Log Viewer Figure 43 screen to appear IBM RSS Service Processor Event Log Viewer v Copyright IBM c 2087 fll Rights Reserved Press CTRL D to enter the viewer Event log is empty Figure 43 System Event Log Viewer screen Chapter 3 Problem determination 61 2 Press Ctrl D to open the System Event Log Viewer A screen similar to appears d I
106. ve reverse the previous steps Note To ensure a solid connection press the new drive in its bracket into the back of the DASD cage The bracket lock tab will snap into place when the drive is fully inserted Chapter 2 Removal and replacement procedures 39 Replacing an I O module To remove an I O module 1 Remove any cables that are attached to the I O module 2 Follow the steps in Removing the pullout tray on page 37 to remove the pullout tray completely from the unit frame 3 Open the I O modules latch EX in Figure 27 by pressing down on its locking tab E and rotating it counterclockwise on its hinge Val VA A MINI VA Figure 27 Opening the I O module latch 4 Pull carefully on the I O module M to slide it out of the slot To replace the I O modules reverse the previous steps Note Before you install a new RS 485 module ensure that the jumpers on the new module match the removed old module 40 SurePOS 700 723 743 783 784 Hardware Service Guide Replacing the 1 0 module latch To remove the I O module latch 1 Follow the steps in Replacing an I O module on page 40 to open the I O module latch a full 90 degrees from its closed position Note You do not need to remove the I O modules to replace the latch 2 Press down on the top locking tab of the I O module latch EX in Figure 28 and pivot the latch downward out of its sockets Di Figure 28 Removing the I O m
107. wer supply section of the connector Powered uninterruptible power supply connectors provide the following features e Additional power for uninterruptible power supply POS I O devices needing more than 5 V e Unique keying and color coding of the 12 V and 24 V connectors which prevents unintentionally attaching a connector to the wrong type of port e Positive mechanical retention latch between the plug and receptacle which prevents inadvertent disconnections Non POS I O devices The SurePOS 700 Models 723 E23 743 C43 E43 783 E83 784 C84 and E84 support most of the following non POS UO devices e Many but not all USB mass storage devices such as diskette drives CD ROM drives and memory keys Lack of standardization precludes a list of the devices that are not supported Boot mode is supported for most devices that support USB boot e IBM VGA monitors CRT and LCD e Industry standard PC keyboards mice and printers e Standard USB and RS 232 devices with appropriate drivers software and operating systems 24 SurePOS 700 723 743 783 784 Hardware Service Guide System and driver support This section describes the supported operating systems BIOS information and driver requirements for the SurePOS 700 Models 723 E23 743 C43 E43 783 E83 784 C84 and E84 Operating systems Drivers BIOS Compatibility The following operating systems are supported on the Models 723 E23 743 C43 E43 783 and E83
108. xternal USB optional os Internal uninterruptible power supply optional wide only System memory All system boards have two or four memory slots The factory installed base memory occupies one of the slots Empty slots depend on the initial order for base memory e Models 723 and E23 use 533 MHz DDR2 DIMMs with 256 MB standard 2 GB maximum two slots e Models 743 C43 and E43 use 667 MHz DDR2 DIMMs with 512 MB standard A GB maximum two slots e Models 783 and E83 use 667 MHz DDR2 DIMMs with 512 MB standard 4 GB maximum two slots e Models 784 C84 and E84 use 1066 MHz DDR3 DIMMs with 1 GB standard 8 GB maximum four slots Note Use only memory provided by IBM Retail Store Solutions Not all third party memory modules work with every product IBM performs extensive life and reliability testing to ensure that the memory offered by IBM will operate correctly over all voltage and temperature ranges Models 784 C84 and E84 support dual channel memory which can provide increased performance over single channel configurations depending on the operating system and application An evaluation of the need for dual channel memory operation should be done on a solution by solution basis Dual channel or single channel modes are configured automatically by the system BIOS when the memory configuration is first detected Models 784 C84 and E84 system boards have two pairs of differently colored DIMM sockets The
109. y connected totally blank sereen no 2 Ensure that the video display power cord is plugged in and cursor displayed screen is e unreadable or other that the video display is turned on display problems 3 Verify that the power indicator on the system unit and the indicator light on the display are lit 4 Adjust contrast and brightness controls on the display 5 Use the reference documentation if available for the display 6 Exchange the video display The keyboard does not 1 Ensure that the keyboard is securely attached to the work or only some keys keyboard port work 2 Move your fingers across the keys Ensure that no keys are stuck 3 Ensure that you are on a screen that permits typing Some screens do not permit you to type on them One or more POS 1 0 1 Ensure that the I O devices are securely and correctly devices are failing connected to the system unit 2 If the device has its own power cord and power switch ensure that it has power and that the power switch is turned on 3 Exchange the cables 4 Ifa POS I O device is available that is known to be good substitute it for the failing device to help in isolating the failure An optional feature Refer to the service information for the adapter adapter is failing The system does not turn Press and hold the power button until the unit turns off off when the power switch approximately 5 seconds is pressed Note
110. years Input voltage The uninterruptible power supply option cannot sense low line versus high line voltages Separate units are designed for low line and high line voltages which cannot be converted between high line and low line voltage Attention Damage to the uninterruptible power supply will occur if incorrect line voltage is applied to the unit Chapter 1 Introducing the SurePOS 700 models 19 Figure 12 shows the power outlets and connectors of the uninterruptible power supply 100 127 V 50 60Hz o Figure 12 Uninterruptible power supply rear view D Circuit breaker DH AC outlets RS 232 port D Power inlet System unit interface The uninterruptible power supply has an RS 232 compatible output that can connect to one of the system unit RS 232 ports to communicate uninterruptible power supply status such as AC power loss or low battery to the operating system or application The interface is compatible with Microsoft Windows default uninterruptible power supply implementations Configuration switches The uninterruptible power supply configuration dual in line package DIP switches are located on the front panel of the uninterruptible power supply subassembly see LY in Figure 13 on

SurePOS 700-723/743/783/784 Hardware Service Guide

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