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87-015

1. Cassette Tape Player P N 08A03 562 110RM Panasonic 87 015 5 of 10 OUT OF WARRANTY REPAIR back to 86 units The two accessory CD players shown here are no longer repairable because parts are not available for them P N 08A06 102 250 GH Dos POWER LOADING The CD player upgrade kit in S B 97 034 CD Player Upgrade Kit is no longer available Remove and discard that service bulletin from your binder Service Advisor 1 Give your customer an estimate for repairing the unit see step 5 plus the labor cost to replace it For an Alpine unit your customer has the option of contacting Alpine Electronics directly Alpine s customer service number is 800 421 2284 Ex 8888 Service Technician 2 Remove the faulty unit If a tape or CD is stuck inside leave it there the manufacturer will remove and return it Send the unit to the parts department Parts Manager 3 Fill out your part of the Audio System Diagnosis and Core Return Form 4 Select the total cost from this chart based on the type of unit and your customer s choice of shipping with Return Freight e Repair Audio Unit S
2. 8 of 10 87 015 Service Technician s Section 2 Technician Mark all that apply Could you duplicate the problem 0 yes O no Your Initials Shared functions Tape Player CD Player 2 Symptoms Symptoms O Symptoms O Symptoms No sound Fades in and out No eject tape jammed Error code Noise static Cuts in and out Eats damages tapes No eject Code displayed Sound distorted Noisy No loading No loading Sound distorted No play Ejects while playing L Front Weak sound No sound Keeps ejecting R Front Ge E Ejects while playing No play L Rear RE NOISE Keeps ejecting No sound R Rear ee GE Sound muffled Skips JO Over bumps All speakers om ot hoi Plays too fast All the time Other location S ees s Plays too slowly Other Listi W List in Comments Other List in Comments Keeps changing sides er List in Comments No digital display Conditions Other List in Comments Conditions ae as Mode Conditions All discs Will not accept EN Ge All tapes Specific disc an
3. Audio Unit Error Codes 90 001 1986 90 Legend Legend AM Static 88 013 1986 88 Legend Legend Poor FM Reception 99 011 94 011 2 of 10 87 029 1986 Integra Damaged DIN Connector 87 024 1986 88 Legend Replacement Radio Repair Harness 87 016 1987 Legend AM Band Distortion Service Advisor and Service Technician 3 If the unit is faulty check if it is covered by warranty e If the unit is covered by warranty go to IN WARRANTY EXCHANGE e Ifthe unit is not covered by warranty go to OUT OF WARRANTY REPAIR IN WARRANTY EXCHANGE Service Technician 1 Ask the parts manager for the appropriate remanufactured unit NOTE If the faulty unit is a CD player or cassette tape player with no model identification on its faceplate refer to Identification of Optional Audio Units for In Warranty Exchange e If your parts department does not have the remanufactured unit in stock return the vehicle to the service advisor step 2 e lf your parts department has the remanufactured unit in stock go to step 5 Service Advisor 2 Return the vehicle to your customer and schedule a date for replacing the faulty unit based on the remanufactured unit s estimated time of arrival Parts Manager 3 If the appropriate remanufactured unit is not in stock order it through normal parts ordering channels Fo
4. PUAVIPAUSE CC SKIPISEARGH SH 14 68 86 88 SINGLE REPEAT PAUSE MIX CD MP3 WMA Player P N 08A06 4E2 200 Alpine CD Player P N 08A06 S47 100RM Fujitsu Ten gt r Ga Cal Lamera scan ES 4 of 10 CD Changer P N 08A06 112 410RM or P N 08A06 102 410RM NSX P N 08A06 112 420RM Alpine CD Changer P N 08A06 122 420RM Alpine CD Changer P N 08A06 162 420 Alpine s CD Changer P N 08A26 1B2 101 Alpine e RECTANGULAR CONNECTOR 87 015 CD Changer P N 39110 SZ3 A01 Tuner w CD Player P N 08A06 122 110RM Alpine Alpine RDM D Ie Ie VC CONNECTOR Tuner w CD Player P N 39100 S6M A00ZARM Clarion CD Changer P N 08A06 S47 412RM Fujitsu Ten O De Tuner Cassette w 6 Disc CD Changer P N 39100 S6M A10RM Panasonic Head Unit Bose Subwoofer CD Changer P N 08A50 ED1100RM Fujitsu Ten EE A eremum comPacT isc CHANGER 6527 SOUND BY Ce UB Ls 6 DISC CD CHANGER Cassette Tape Player P N 08A03 5E2 000 Alpine Cassette Tape Player P N 08A03 5C2 050 Panasonic
5. at the top of the list and mark the appropriate Symptoms and Conditions boxes 6 Use the Comments section to detail any symptoms or conditions that helped you duplicate the problem If there are any other facts that will help the manufacturer understand the problem write them in this area 7 After completing all the sections initial the form in the upper right corner 87 015 9 of 10 Parts Manager s Section Parts Manager Complete the information below and follow the instructions Warranty Claim Number 1 Faulty Unit Part Number 2 Serial Number Replacement Unit Part Number 4 Serial Number O i 1 i 1 fi i 1 Make two copies of this completed form Attach the original Dealer Copy to the hard copy of the repair order 2 Pack the two copies Manufacturer Copy AND A COPY OF THE WARRANTY CLAIM in the box with the faulty unit Not required if the component is out of warranty Manufacturer Copy Dealer Copy BJA 17022 25226 0305 2 of 2 1 If this is an in warranty exchange enter the warranty claim number If this is an out of warranty repair leave it blank 2 Enter the part number of the faulty unit being returned 3 Enter the serial number of the faulty unit being returned 4 Enter the part number of the remanufactured unit installed in your customer s vehicle 5 Enter the serial number of the remanufactured unit installed in your customer s
6. 6 B 9 6550 Katella Avenue Cypress CA 90630 714 373 7500 Pioneer Electronics Service Inc Honda OEM Division 1925 E Dominguez St Long Beach CA 90810 800 553 3756 NOTE e The manufacturer will repair the unit and ship it back within 5 working days via UPS ground prepaid include the amount in your dealership check or 2nd day air C O D if you request it Units damaged by misuse or mishandling cannot be shipped back within the usual 5 days e The manufacturer guarantees the repair for 90 days from the date of the paid customer repair order 9 Tocheck on the status of your repair order call the manufacturer If you or your customer has any problems with this program call Acura Client Services at 800 382 2238 NOTE A damaged unit may need extra repair If so the manufacturer will call you with an estimate of any added charges e If you accept the estimate mail a dealership check for the additional amount to the manufacturer or have the manufacturer ship the unit back to you and you pay the difference upon arrival C O D If you reject the estimate the faulty unit will be returned to you along with a refund However you will be charged 30 00 C O D for diagnosis shipping and handling 87 015 7 of 10 Completing the Audio System Diagnosis and Core Return Form It is very important that you fill out the Audio System Diagnosis and Core Return Form fully and accurately An accurate explanation of th
7. E UPS UPS Ground 2nd Day Radio 45 00 53 00 65 00 Booster equalizer 45 00 53 00 65 00 Radio w cassette 120 00 128 00 140 00 Radio w cassette 140 00 148 00 160 00 player and built in equalizer CD playeror CD player w radio or 140 00 148 00 160 00 CD changer CD changer controller 45 00 53 00 65 00 Cassette player 45 00 53 00 65 00 3 in 1 CD player w 150 00 158 00 170 00 cassette amp radio CD changer radio 200 00 208 00 220 00 cassette combo DVD Player 140 00 148 00 160 00 6 of 10 with Return Freight Repair Audio Unit Ge UPS UPS Ground 2nd Day Video Player 120 00 128 00 140 00 NOTE For 1988 90 Legends with a Bose system contact the manufacturer for pricing and arrangements at Bose Corporation Automotive Systems Division Service Framingham MA 01701 9168 800 231 2673 Get the required paperwork e A dealership check made out to the manufacturer for the cost of repair and return shipping If you send a faulty unit without a check the manufacturer will send it back to you unrepaired or they will repair it and send it back C O D e Two copies of the completed Audio System Diagnosis and Core Return Form If you send the manufacturer the faulty unit without these copies they will hold the unit unrepaired until they get them Identify the manufac
8. Skill Level R REPAIR AACURA _ Service Bulletin Applies To ALL 87 015 June 2 2003 Audio Unit In Warranty Exchange Out of Warranty Repair Supersedes 87 015 dated July 29 2002 COVERAGE This bulletin applies to all Acura radios CD players changers and cassette tape players both in warranty and out of warranty NOTE Be careful when working on a vehicle with the in dash 6 disc CD changer The changer has six individual trays inside that hold the CDs in place If you turn the unit upside down the trays could get misaligned If this happens the changer does not accept CDs and must be sent out for repairs For service on out of warranty Alpine audio units your customers can go through an Acura dealer or call the customer service department of Alpine Electronics at 800 421 2284 Ex 8888 WARRANTY CLAIM INFORMATION In warranty The normal warranty applies Operation Number From the Flat Rate Manual Flat Rate Time From the Flat Rate Manual Failed Part Use the RM part number from the repair order without the RM example 08A06 341 110 From the Flat Rate Manual From Audio Customer Contention Codes in the Flat Rate Manual Part used for repair Use the RM part number from the repair order example 08A06 341 110RM Defect Code Contention Code 2003 American Honda Motor Co Inc All Rights Reserved BTB 1706 25202 0306 DIAGNOSIS Service Advisor 1 For every audio problem y
9. aged tape or peeling label Weather O All weather Dry Humid Raining Outside temperature E e Scratched disc Driving O Stopped Moving Both e Tape player performance Engine O Running Off Both Other conditions List in Comments Use Audio Test Tape P N 07908 A01020A 1 Enter the last four digits of your six digit dealer e How long after the purchase of the vehicle number accessory did the problem occur Enter the number of month r rs 2 Enter the date the vehicle was delivered to the first ENEE owner 9 Use this list as an outline to interview your customer about the conditions when the problem SEENEN occurs Mark the boxes next to the appropriate Enter the current date responses Enter the vehicle s current mileage reading 10 After completing all the sections initial the form in Enter the VIN the upper right corner N Q a e ro Describe the complaint as explained to you by your customer 8 Fill in the appropriate blanks to detail the complaint e Was your customer able to duplicate the problem for you e Is this a repeat visit has this customer been in before about this same problem e What part or parts of the audio system are affected AM FM tape player CD player CD changer multimedia player cellular phone and or keyless entry system Check all that apply e Mark any accessories that have been added to the vehicle Put an A if it is a Genuine Acura accessory or an X if it is an aftermarket accessory
10. cassette tape CD or CD magazine is stuck inside the faulty unit fill out a Customer Media Return Label reorder number E2094 and stick it on the unit The manufacturer will remove the tape or CD and mail it back to your dealership Customer Media Return Label NAME STREET ADDRESS omg ZIP CODE Y0325 Parts Manager 7 Fill out the FedEx airbill that came in the box with the remanufactured unit Ship the faulty unit to the preprinted address on the airbill Do not ship it to the manufacturer or to the Warranty Parts Inspection WPI Center Write your dealer number and the warranty claim number on it as shown below The airbill comes preprinted with this return address AHM Remanufactured Parts c o NK PARTS INDUSTRIES 2640 Campbell Road Sidney OH 45365 Preprinted Federal Express Airbill FedEx us Airdi ZB Sendars Copy rom kabonda pri yr LL ete Write your Z Dealer Number E 87 015 NOTE es Do not use an ordinary FedEx airbill This preprinted airbill has a special account number on it for the Exchange Program If you need more of these airbills call Remanufactured Parts Operations at 937 332 6152 not your assigned Parts Center Also refer to PIB BO2 0009 Audio Unit Warranty Exchange Program On the repair order write down the warranty claim number the original part number the serial numbers from both the faulty and remanufactured unit
11. e problem and conditions helps the manufacturer to duplicate the problem speeding the repair and reducing the number of No Trouble Found NTF units Service Advisor s Section Audio System Diagnosis and Core Return Form You will be charged a 50 00 diagnostic fee if this form is not completed or not returned with the unit 1 Advisor Complete the following items Your Initials 10 Mileage Vehicle a Identification Number f Dealer Number Date Vehicle Sold Customer Complaint Q e Could you duplicate the problem O yes no Is this a repeat complaint Same problem on a replacement unit yes no O e Where is the problem Mark all that apply LJ AM List stations in Comments L FM List stations in Comments O Tape O CD Repair Order Number Repair Order Date e Other accessories Enter A if Acura X if not ___Tape player ___CD player ___CD changer Phone ___ Security e How long after purchase did the problem begin days months years Circle one Conditions Check for When Always Sometimes After using for minutes or hour s e Long tape more than 100 minutes Where Anywhere Country City Other location List in Comments e Dam
12. ns as appropriate 03 016 2001 03 MDX Remote Audio Controls Do Not Work 01 034 2001 MDX Rattle or Buzz From the Speakers 01 018 2001 MDX MDX Audio Unit Buttons Stop Working 01 015 1991 92 Legend Safety Recall Bose Audio Amplifiers 00 006 1996 99 SLX Static From the Speakers While Adjusting the Power Mirrors 1998 99 CL Remote Audio Switches Do Not Work Properly 98 006 1998 SLX Service Manual Update CD Player Removail installation 97 033 1997 3 5RL with Bose audio system No Sound From Rear Speakers 97 032 1997 CL 1997 Integra Distortion From the Front Speakers 97 005 1996 97 3 2TL 1996 97 3 5RL 1995 96 NSX Radio Interference From the Ignition Coil s 96 035 1995 96 2 5TL 1996 3 2TL Static When Adjusting the Radio Volume 95 025 1995 96 2 5TL 1995 96 3 2TL CD Player Error Codes 95 019 1995 96 2 5TL 1995 96 3 2TL Rear Speaker Static 94 015 1991 95 Legend Acura Bose Remanufacturing Program 1991 94 Legend 1991 94 NSX Poor Reception or Interference on the Radio 92 018 Trunk Unit CD Changer Magazine Won t Eject 92 013 1991 92 Legend Remote Audio Volume Controls Inoperative or Cause Static 92 001 1991 92 Legend Static on AM Band 91 053 1990 95 Integra 1992 94 Vigor Poor Reception or Interference on the Radio 91 045 1991 95 Legend Erratic Remote Audio Control Operation 91 027 1992 Vigor High Frequency Hum or Silence in DSP Mode 90 010
13. ou find whether in warranty or not fill out your part of the Audio System Diagnosis and Core Return Form Refer to page 8 This form is available only in ISIS From the Interactive Network iN click on Service Service Publications ISIS Search By Publication Job Aids and print the form Audio System Diagnosis and Core Return Form pone tn EF ar a coed o res rR wh Pear 1 Advisor Complete te tg h wrs Your ss Comments List Other Symptoms and Conditions here 3 Parts Manager Cumplate to intormaton beloa and fotow the instructions 1 of 10 CUSTOMER INFORMATION The information in this bulletin is intended for use only by skilled technicians who have the proper tools equipment and training to correctly and safely maintain your vehicle These procedures should not be attempted by do it yourselfers and you should not assume this bulletin applies to your vehicle or that your vehicle has the condition described To determine whether this information applies contact an authorized Acura automobile dealer Service Technician 2 Complete your diagnosis and fill out your part of the Audio System Diagnosis and Core Retrun Form Refer to page 9 If you find that the radio tape player or CD player is OK check the rest of the system speakers wiring antenna and cable e Review PROformance videotape E3103 Tuning in on Audio Diagnosis e Refer to these service bulleti
14. r part number information refer to Parts Information Bulletin PIB BO2 0009 Audio Unit Warranty Exchange Program in the Interactive Network iN Click on Parts Info Library and Parts Bulletins In the Pub ID dialogue box enter B02 0009 and click on Search e Refer to Identification of Optional Audio Units for In Warranty Exchange to help identify an optional audio unit such as a CD player e Fora CD changer controller order a new unit NOTE If the remanufactured unit does not have the same part number as the faulty unit the warranty claim will be debited and you will not get credit for the value of the core 4 Fill out your part of the Audio System Diagnosis and Core Return Form Make two copies of the form Check the Dealer Copy box on the original and staple it to the repair order Check the Manufacturer Copy box on the two copies 87 015 Service Technician 5 Replace the faulty unit with the remanufactured unit or new controller If the remanufactured unit has a shipping cover and shipping screws make sure you transfer them to the faulty unit being returned NOTE If a cassette tape CD or CD magazine is stuck inside the unit leave it there for these reasons e The manufacturer needs it for diagnosis and testing If you try to remove it you would damage the unit e The manufacturer will send back the faulty unit unrepaired if you damaged the unit while trying to remove a stuck tape or CD If a
15. s and the FedEx airbill number Ship the faulty unit in the same box the remanufactured unit came in Make sure you include this required paperwork e A copy of the warranty claim e Two copies marked Manufacturer Copy of the Audio System Diagnosis and Core Return Form NOTE e If you do not complete the warranty claim and the Audio System Diagnosis and Core Return Form or you fail to include them in the box you will be charged a 50 00 diagnostic fee e When the Remanufacturing Center gets the faulty unit your parts account will be credited and the core credit will be posted to your dealership Balance Forward account You can identify the credit by the unit part number plus co 3 of 10 Identification of Optional Audio Units for In Warranty Exchange 1987 thru 2003 model years Optional audio units may have no model identification on their faceplates so for an in warranty exchange instead of removing the faulty unit to check its part number label just match its faceplate with one of these illustrations CD Player P N 08A06 122 210RM Vigor P N 39110 SL5 A01RM Alpine PLAY PAUSE SKIP SEARCH CD Player P N 08A06 142 211RM Alpine CD Player P N 08118 SD207AARM Alpine CD Player P N 08A06 102 210RM Alpine ACURA Le
16. ti theft code AM and EM Specific tape a ae aes Stations eng minutes Position in magazine All stations Check for Check for O Other Listin Comments a ia e Long tape e Scratched disc Check for rong SST more than 100 minutes Damaged disc can cause e BI i Check for e Damaged tape or skipping and no play L K and ADIO Antenna continuity label peeling off e Improper installation e Fault ki i Mast e Dirty head m Springs in wrong Use nite Se e Mast tube Clean it and try again direction Kos SE ahd adapters e Ground e Performance Use test Shippi i y ES e Cable tape P N 07908 A01020A SE Kee Antenna cable connections e At the antenna e At the radio r Comments List Other Symptoms and Conditions here O Can you duplicate your customer s complaint 2 If the problem shows up in more than one mode both radio and tape player for example mark the Shared functions box at the top of the list then mark the appropriate Symptoms box or boxes 3 If the problem shows up only in AM and or FM functions cassette and CD functions are not affected mark the Radio box at the top of this list and mark the appropriate Symptoms and Conditions boxes 4 Ifthe problem affects cassette operation only mark the Tape Player box at the top of this list and mark the appropriate Symptoms and Conditions boxes 5 If the problem affects only the CD player or CD changer mark the CD Player box
17. turer Units sent to the wrong manufacturer cannot be shipped back in the usual 5 days e Look for the number code on the face of the unit aaa C 5 GDC First Digit of Number Man fact rer Code 1 Panasonic 2 Alpine 3 Pioneer 4 Clarion 6 Fujitsu Ten e f the unit has no number code on its face check the label on the unit housing and compare the first two or three letters of the radio reference number or the audio unit model number to this list CEorSD Fujitsu Ten CM CD MR or MF Alpine CQorCR Panasonic KEH or DEH Pioneer PH Zeie eer Clarion Carefully pack the faulty unit and the paperwork in a suitable box and label the box clearly You are responsible for lost or damaged units keep all shipping documents and insurance receipts 87 015 8 Ship the faulty unit to the appropriate manufacturer via UPS Alpine Electronics of America 19370 Van Ness Avenue Torrance CA 90501 49 State 800 421 2284 Ext 8888 CA only 800 262 4150 Ext 8888 Bose Corporation Automotive Systems Division Service Framingham MA 01701 9168 800 231 2673 Clarion Factory Service Center 661 W Redondo Beach Blvd Gardena CA 90247 4201 310 327 9100 Ask for Customer Service Fujitsu Ten 19600 S Vermont Avenue Torrance CA 90502 800 237 5413 Panasonic Company West OEM AP Service 1
18. vehicle 10 of 10 87 015

87-015

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