HS420 series Service Manual
Contents
1. 19 20 21 Do not place heavy loads on the eguipment Ensure that all removable modules screws are securely fastened The unit uses a three wire ground cable which is equipped with a third pin to ground the unit and prevent electric shock Do not defeat the purpose of this pin If your outlet does not support this kind of plug contact your electrician to replace your obsolete outlet Do not hot swap a Server Blade when transferring files with the CD ROM or floppy disk drive CAUTION THE COMPUTER IS PROVIDED WITH A BATTERY POWERED REAL TIME CLOCK CIRCUIT THERE IS A DANGER OF EXPLOSION IF BATTERY IS INCORRECTLY REPLACED REPLACE ONLY WITH SAME OR EQUIVLENT TYPE RECOMMENDED BY THE MANUFACTURE DISCARD USED BATTERIES ACCORDING TO THE MANUFACTURER S INSTRUCTIONS THE COMPUTER IS PROVIDED WITH CD DRIVES COMPLY WITH APPROPRIATE SAFETY STANDARDS INCLUDING IEC 60825 TABLE OF CONTENTS PREFACE EE i o et e U ERE i Bier i Trademark REGOGNIIOT 20127 2 2 1 22 dete on dedi deve eredi ere ERNZEN ce ABER CH DRE cus i Federal Communications Commission FC i KO E ii CAUTION E ii HARD DISK DRIVE CHOOSE WARNING nennen nennen nennen nennen ii important NOUCE m nn ao iii Safety and Regulatory Requirement eene eene nnns iii Declaration of ConfOriity ciii ite PEERS OR EFE EUER RXR SEENEN AE ER lana iii About This Manual 2 rtc te aceti Hp enar ede HERE ee e2. If using NexCare management software is able to turn on the power modules contact the vendor for the main power switch malfunctioning Check the voltage switch of the power module is at 110V or 220V and if it is set according to your country regulation The power module is malfunctioning Contact your vendor for a replacement 37 Blade Server The Server Blade cannot boot up The Server Blade power LED is dim Check if the power switch of the Server Blade is turned on Check if the Server Blade seated at slot properly CPU LED is lit Resetthe Server Blade by turning it off and on If it still doesn t work contact your dealer for support 38 Server Blade Problems Can not detect LAN Can not wake on LAN Can not boot from LAN Check if the LAN device has been set to Disabled by BIOS setup utility Ref to page 47 on the User s Manual for information on BIOS settings Ensure that the BIOS setting value has been set to the desired LAN port in the Integrated Peripherals BIOS screen Refer to page 55 in the User s Manual for information on Integrated Peripherals Ensure that your OS is in ACPI mode Refer to your OS users manual or online help for more information If the problem persists contact your vendor Ensure that the BIOS default setting value has been set to Enabled in the Integrated Peripherals BIOS Features screen Refer to page 55 in the
3. User s Manual for more information If the problem persists contact your vendor 39 NexCare utility is not functioning properly The display screen is dark The display is blurring Unable to switch KVM by KVM control buttons Ensure the software is well installed Ensure the LAN COM jumpers are set correctly Please refer to page 7 in the NexCare user s manual Check if the LAN COM cable is properly installed COM port should use null modem cable Check the IP for LAN module Make sure that the monitor is plugged in and is on Make sure that the server is notin suspending mode Secure the KVM dangle cable If the display screen is always dark when insert a server blade into different slot the server blade is malfunctioning Contact your dealer for support If the display screen is always dark when insert every server blade into chassis the basic advance management blade is malfunctioning Contact your dealer for support Check if any bend pin on the backplane connectors Contact your dealer for services Check with different type of monitor if the display quality varies Identify the hardware version of basic advance management blade and backplane and report to your dealer for support Ensure the chassis ID is set correctly Please refer to page 25 in the users manual for assigning chassis ID Ensure the basic advance management blade is turned on The system right left selection buttons on th
4. or storage temperature above 35 C it may damage the equipment The openings on the enclosure are for air convection hence protects the equipment from overheating DO NOT COVER THE OPENINGS Make sure the voltage of the power source when connect the equipment to the power outlet Place the power cord such a way that people can not step on it Do not place anything over the power cord The power cord must be rated for the product and for the voltage and current marked on the produc s electrical ratings label The voltage and current rating of the cord should be greater than the voltage and current rating marked on the product All cautions and warnings on the equipment should be noted If the equipment is not use for long time disconnect the equipment from mains to avoid being damaged by transient over voltage Never pour any liquid into ventilation openings this could cause fire or electrical shock Never open the equipment For safety reason qualified service personnel should only open the equipment If one of the following situations arises get the equipment checked by qualified service personnel a The Power cord or plug is damaged b Liquid has penetrated into the equipment c The equipment has been exposed to moisture d The equipment has not work well or you can not get it work according to user s manual e The equipment has dropped and damaged f If the equipment has obvious sign of breakage 16 17 18
5. 1 HS420 Series Models Components Comparison Components Color ldentification Some of the components are applicable to both HS420 and HS420A models others are only used in HS420 or HS420A To prevent miss handing or incorrect usage each HS420 series component has its own identity color Green represents the common components used in both HS420 and HS420A Yellow color stands for the components only compatible to in HS420 Blue color is for HS420A model only Components HS420 HS420A Chassis Yellow Blue Back Plane Yellow Blue Server Blade Yellow Blue KVM Control Panel Green Basic Management Blade Green Advanced Management Blade Green Ethernet Feedthru Blade Yellow Blue Ethernet Switch Blade Blue CDROM FDD carrier Green Table 2 Identify HS420 Series Models Components by color Note The identity color on the chassis is shown in upper and lower open edges of the server blade slots pe CZ Blade Server Front Panel Features The HS420 Series front panel consists of one KVM Control Panel module and up to ten Server Blades KVM Control Panel System Fault LED KVM LED System Right Left KVM Select Buttons Chassis Up Down KVM Select Buttons CDROM FDD Lock Button Figure 4 KVM Control Panel Button LED Function System Fault LED When lit this LED indicates power fault KVM LED When this LED is blue indicates the KVM Contro
6. ET The Digital Infrastructure Blade Server NexBlade Hall Series Service Manual This manual serves to all NexBlade HS420 series models HS420 HS420A 2003 06 Edition PREFACE Copyright This publication including all photographs illustrations and software is protected under international copyright laws with all rights reserved Neither this manual nor any of the material contained herein may be reproduced without written consent of the author Version 1 0 Disclaimer The information in this document is subject to change without notice The manufacturer makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose The manufacturer reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of the manufacturer to notify any person of such revision or changes Trademark Recognition NexBlade HS420 A is a trademark of NEXCOM International Co LTD All other product names used in this manual are the properties of their respective owners and are acknowledged Federal Communications Commission FCC This equipment has been tested and verified to comply with Class A limits when configured into a compatible host computer pursuant to Part 15 of the FCC Rules CISPR 22 and EN55022 These limits are designed to provide
7. few seconds after you turn on your server a copyright message appears on your display screen A memory test message appears next as the test continues memory size increases until all installed memory is tested Normally the only test routine visible on the screen will be the memory test If failure is detected in an area other than the main board such as the keyboard or an adapter card an error message is displayed on the screen and testing is stopped If your system does not successfully complete the POST but displays a blank screen emits a series of beeps or displays an error code consult your dealer 35 Troubleshooting Flowchart Are the power cords correctly Are the power modules turned on installed Is the VGA KB mouse correctly connected Yes Are KVM Control Panel Is the chassis ID set correctly Module Management Blades and all i PAAS eT STAVELSE Server Blades properly installed Push the power button to start up Refer to the Power section Problem the system in the troubleshooting table No problem Any problem about KVM and Turn on the KVM Control Panel power switch and Basic Advance Problem gt Management blade power switch NexCare check user s manual 3 before contact your vendor For NEXIK contact your vendor No problem Turn on the Server Blades Refer to Blade Server section Problem gt seg
8. on any server blade Sends health status or accepts remote control over NexCare management port KVM Daisy Chain Daisy chain KVM signals Daisy chain management bus External UO Port and Connectors Daisy Chain 68 pin connector x 2 NexCare management port in RJ 45 jack x 1 Serial console port in RJ 45 x 1 Power ON OFF switch x 1 Chassis ID Dial x 1 Environment Operating temperatures 5 C to 35 C Storage temperatures 20 C to 80 C Relative humidity 10 to 90 Non condensing 29 Blade Server Regulation CE FCC Class A 30 Advance Management Blade SMB410 Specification KVM Switch Keyboard VGA Mouse Serial Console switch function for 10 server blades KVM selection by hot key System Management Motorola Power QUICC Il MPC855T microprocessor x 1 Winbond W83782D hardware monitor x 2 2C interface controller x 3 Collects the following blade health status CPU Vcore CPU cooling fan speed CPU temperature Collects the following chassis health status Redundant power modules status Power supply voltage System cooling fans speed Chassis temperature Detects the insertion and removal of server blade Manipulate hard reset power cycle request on any server blade Sends health status or accepts remote control over NexCare management port KVM Daisy Chain Daisy chain KVM signals Daisy chain management bus External UO Port and Connectors Daisy Chain
9. reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e _Reorient or relocate the receiving antenna e Increase the separation between the equipment and the receiver e Connect the equipment into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help To ensure EMC compliance with your local regional rules and regulations the final configuration of your end system product may require additional EMC compliance testing For more information please contact your local NEXCOM Representative WARNINGS Turning off the power switch does not turn off power to the HS420 series Disconnect the HS420 series from its power source and from any telecommunications links networks or modems before doing any of the procedures described in this guide Failure to do this can result in personal injury or equipment da
10. to your computer or yourself e Always disconnect the unit from the power outlet whenever you are working inside the case e f possible wear a grounded wrist strap when you are working inside the computer case Alternatively discharge any static electricity by touching the bare metal chassis of the unit case or the bare metal body of any other grounded appliance e Hold electronic circuit boards such as the Server Blade by the edges only Do not touch the components on the board unless it is necessary to do so Don t flex or stress the circuit board e Leave all components inside the static proof packaging that they ship with until they are ready for installation e Use correct screws and do not over tighten screws 14 Removing a Server Blade Before you can install a CPU memory or HDD you must first remove the server blade Follow these instructions to remove a server blade from chassis 1 Push the power button on the server blade to turn it off until the power LED goes off 2 Loosen the two screws that fasten the server blade to the chassis Do not remove the screws Loosen these screws Figure 9 Remove server blade from the chassis 3 Slide the server blade from the chassis 4 Once the server blade is removed lay it on a flat surface 5 Open the blade cover by loosens 2 screws on the top and one screw on the front panel before replacing or upgrading components You will need a smaller size screwdrive
11. 68 pin connector x 2 NexCare Management port x 1 LAN port x 2 Server Console port x 1 Serial port x 1 ERRLED Indicator x 1 Chassis ID Dial x 1 Power ON OFF Switch x 1 31 Blade Server Environment Operating temperatures 5 C to 35 C Storage temperatures 20 C to 80 C Relative humidity 10 to 90 Non condensing Regulation CE FCC Class A LED definition The server blade and KVM control panel both have status LED to indicate power connection or system status Refer to the following tables for a guick reference to the LED Server Blade PWR KVM LED Blue LED Blue LED indicates the server blade is power on Green LED Indicates the KVM is selected for operation Server Blade Status LED Orange LED Orange LED indicates the Hard Disk is active Red LED Indicates a system fault Server Blade LAN1 LAN2 LED Green LED Green LED indicates the connection status Flashing LED Indicates the connection is active Front KVM Control Panel LED Blue LED Blue LED indicates the KVM control panel is power on Green LED Indicates the chassis possess the KVM access ERR LED on Basic Advance Management Blade When lit indicates Basic Advance management blade function failure Ethernet Switch Blade Status LED When lit indicates the Ethernet Switch blade function failure This concludes chapter 3 The next chapter cove
12. N cable securely connected Check the link speed support on destination device The GSB410 switch blade supports 10 100 1000Mb link speed CMB410 feed thru blade supports only 1000Mb link speed If the LEDs on the Ethernet feedthru blade and the Ethernet switch blade are not lit contact your dealer for support The CD ROM FDD on Ensure to enable the CD ROM FDD function in BIOS setup NEXIK420 blade not working Ensure to select an operational server blade by KVM control properly panel Check the NEXIK420 blade power is turned on If bend pin found on the chassis slot connectors contact your dealer to replace the backplane 42 An incorrect date and time are displayed The message Invalid system disk Replace the disk and then press any key appears during boot Irregular beeps during operation of the server and the system halts An unidentified message is displayed The system cannot access the Floppy and CD ROM drive Cannot save data to diskette Correct the date and time setting from BIOS SETUP Utility You can also set the date and time in Windows 2000 98 by double clicking the clock on the task bar or in the control panel If the date and time become incorrect after a short time your CMOS battery may be depleted Contact your dealer to change the battery Check and make sure that you do not have a non bootable floppy diskette inserted in your floppy drive If your FDD is empt
13. cation o oooornnnovonnn novo nnnn on enemies 22 FeatureHighlight eorr lo a lona 22 BInI II 22 HCKA20 A REEL 23 Server Blade HDB42720 Specification sssssssssssssesseeeeeeenenen nnns 24 Server Blade HDB42722 Specification sssssssssssssssseeeemeeeen nens 26 KVM Control Panel NEXKVM 420F Gpechcaton nn onnnn nn 28 Basic Management Blade NEXKVM 420R Specification esseee 29 Advance Management Blade SMB410 Gpechflcaton nen 31 LED tie te C 33 CHAPTER 4 Froubleshootlhngi ootic ottiene ety vac hc ecc cava tudo aeneae va buceo 34 General Troubleshooting Tips essseseeeene enm ener ennemi ener enn 34 Contacting Your Dealer o Drei Pe i de e ae ran 34 Locating a Problem E 34 Checking Cables and Connections eene 35 The Power On Self Test 35 Troubleshooting Flowech att irre rtp T Eed 36 Troubleshooting iiec en wake eec hk ithe rr i eed idc ree dH 37 ovis zT 37 Server Blade Probleme 39 General Hardware Problemi 3 Lit eibi Ra dc i ee nn 40 vii Figure 1 Figure 2 Figure 3 Figure 4 Figure 5 Figure 6 Figure 7 Figure 8 Figure 9 Figure 10 Figure 11 Figure 12 Figure 13 Figure 14 Figure 15 Figure 16 Figure 17 TABLE OF FIGURES NexBlade e EAR 1 HS420 Series Front View oooor
14. cator LEDs PWR KVM LED Blue LED indicates the server blade is power on Green LED indicates the KVM is selected for operation Statue LED Orange LED indicates the Hard Disk is active Red LED indicates a system fault LAN1 LAN2 LED Green LED indicates the connection status When the LED is flashing indicates the connection is active USB Port Support USB Version 1 1 Power Button This button is to turn on and off the blade server Rear Panel Features This section describes features of the HS420 series rear panel The rear panel consists 4 cooling fans 7 power supply modules 3 power supply inlets Basic Advanced Management Blade and Ethernet Feedthru Blade Ethernet Switch Blade Power Supply Modules and Power Inlets Power on LED ROOM l Basic Management Blade Ethernet Feedthru Blade Es Advance Management Blade Ethernet Switch Blade Figure 6 HS420 Series Rear Panel Item Function Cooling Fan Trays These trays hold the HS420 series hot swappable cooling fan units Each tray includes one blower fan unit Power Supply Hot swappable power supplies for the whole system Each power supply Modules module provides 350 watt electric power AC Inlet for Power These inlets supply AC power to the system Each inlet supports two to Supplies three power supply modules Power Switch Press this main power switch enables you to turn on the HS420 s
15. e KVM control panel are malfunctioning if it only allows selecting the server blade from the left or right Contact your vender for repairing the KVM control panel 40 If the KVM control panel is not able to select only one server blade identified backplane maybe damaged Contact your vender for services If bend pin found on the backplane slot connectors contact your dealer for services The KVM Control Panel LED Power module maybe malfunctioning Contact your dealer for support illuminates Red The PWR KVM LED on the The KVM Access button on the server blade is stuck Please server blade is not lit refer to the service manual to loosen the front panel face plate to readjust the button If you hot swap the server blade be sure to wait 5 10 seconds before turn on its power If you turn off the server blade wait 5 10 seconds before turn on its power If the system is up and running properly but the LED is not lit the LED is damaged Contact your dealer for support The Status LED on the server After insert a server blade wait 5 10 seconds before turn on its blade illuminates Red power Unable to turn on the server Ensure the CPU DRAM and hard disk drive are well installed on blade the server blade Please refer to the service manual for the correct installation If beep sound is occurred indicates that DRAM is improperly installed or the memory modules are with wrong type Check your dealer fo
16. ee Rd eee a cea dde iii Safety Information bte i Gd el pe M Cte a putet ee Re Oda iv TABLE OF CONTENTS eee gerne cee ova ene tX eun HR Pe een e ERR NEEN vi TABLE OF FIGURES erosin rne EE EA EENS viii CHAPTER 1 Introducing NexBlade 420 series ssssssseeeen emen 1 About the HS420 Gees 1 NexBlade HS420 Series Models Components Comparison nn 2 Components Color Identification sssssssssssesesseeeeenene enne nennen eres 3 Front Panel Features 4 KVM Control Panel 4 server Blade TE 6 Rear Panel Features i t rd dte ee ee E a e ee 8 Power Supply Modules and Power Inlets enne 8 Basic Management Blade and Advanced Management Blade sess 10 Ethernet Feedthru Blade and Ethernet Switch Blade AA 12 CHAPTER 2 Upgrading Components eene nnne eren 14 Before You Deg 14 PRECAULIONS eare 14 Removing a Server Blade 4 eee na 15 vi Installing MICrODFOGCeSSOF rice reticere epe dee rece redde utu dde tede ee 16 Removing heat sink and cooling Tans eee 16 installing CPU eea M 17 Upgrading the Memory inu 18 Installing MOMOLY 19 Installing a Hard Disk Drive 0 c cece seen nooo nn nennen nnne 20 Installing Riser Card and PCI Add on Can 21 CHAPTER 3 NexBlade HS420 A Specifications ssseseee 22 Chassis HCK420 A Specifi
17. er 24 UO Expansion On board 64bit 133MHz PCI X vertical type slot x 1 Riser card with low profile slot connector x 1 Storage On board IDE connector in 2 0mm pitch 22x2 pin header x 1 2 5 IDE HDD bracket x 1 Optional Disk On Module 4Mbit Intel 82801 FWH FLASH ROM e Award System BIOS Support MPS 1 4 Support serial console redirection Dimension 127mm H x 388mm L Power Requirement 12V Max 10A Environment Operating temperatures 5 C to 35 C Storage temperatures 20 C to 80 C Relative humidity 10 to 90 Non condensing Certification CE Class A FCC Class A Server Blade HDB42722 Specification CPU Intel 604 pin F Type CPU socket x 2 Duel LV Xeon 2 0 GHz or signal 2 4GHz Xeon processor with 512KB on die L2 cache ntel NetBurst Micro architecture support Hyper Threading Technology and enhanced SIMD Single Instruction stream Multiple Data stream instructions Main Memory 184 pin SDRAM DIMM socket x 2 Support 0 2Gbytes DDR200 266 ECC SDRAM up to 4GB Chipset ntel E7501 North Bridge Core Logic Chipset supports 400 533 MHz FSB DDR200 266 SDRAM Intel ICH3 South Bridge Core Logic Chipset supports two ATA 100 IDE channels and 2 USB ports ntel P64H2 host bus to PCI X bridge 64bit 133MHz PCI X bus x 2 Intel ICH3 built in RTC 256 Bytes battery backup NVRAM Re chargeable type battery VGA Controller C amp T69030 Graphics co
18. eries server To turn off press the main power switch over 4 seconds Basic Management Blade and Advanced Management Blade User can choose either Basic Management Blade or Advanced Management Blade depends on the usage Both contain KVM Daisy Chain Connectors Basic Management Blade provides one LAN port and one serial port while Advanced Management Blade endows one Serial console ports two LAN ports and two Serial ports for remote management function Basic Management Blade Daisy Chain Connector Input Chassis ID Dial On Off Switch ERR LED Indicator Daisy Chain Connector Output NexCare Management Port Serial Port Advance Management Blade Server Console Port Daisy Chain Connector Output LAN Port On Off Switch Ree 9 D Eo NexCare Management Port Daisy Chain Connector Input ERR LED Indicator Chassis ID Dial Figure 7 Basic Management Blade and Advanced Management Blade Item Function Daisy Chain Connectors These connectors are exclusively used for chassis daisy chain purposes Refer to Daisy Chaining on User s Manual page 28 for more information Chassis ID Dial Use this dial to define the chassis ID of each HS420 series chassis The values on the dial range from 0 to 15 In the Daisy Chain configuration at least one chassis must be in ID 0 the other chassis can be in ID 1 to ID 15 The chassis with IDO is defined as master chassis Only the master chass
19. ermal conduction before replace the fan heat sink module onto the server blade Please refer to the following figure for the location to apply thermal compound Figure 14 Location for applying thermal compound 17 Upgrading the Memory This section describes installing or upgrading DRAM modules onto the Server Blade Two server blades are available for HS420 Series the HDB42720 for HS420 and the HDB42722 for HS420A Per Socket Server Blade of Socket Memory Type Total Capacity Capacity HDB42720 2 DDR SDRAM 2 GB 4 GB HDB42722 2 DDR SDRAM 2 GB 4 GB Note The DDR SDRAM used in both HDB42720 and HDB42722 cannot exceed 1 25 height 18 SS Figure 15 Memory module socket location Installing Memory Before installing the memory modules be sure to remove the heat sink and cooling fans as described on page 16 of this service manual Follow the below steps to install the memory modules 1 Push the latches on each side of the DIMM socket down 2 Align the memory module with the socket The DIMM sockets are keyed with notches and the DIMMs are keyed with cutouts so that they can only be installed correctly Check that the cutouts on the DIMM module edge connector match the notches in the DIMM socket d Install the DIMM module into the Socket A and press it firmly in until it seats correctly B The socket latches are levered upwards and la
20. es a rear panel that provides daisy chainable KVM switch and network hubs allowing user to build larger network systems with minimum cabling Up to 100 server blades can be installed inside the 42U rack cabinet A single set of standard console devices is shared by all the systems within the rack simplifying the system management Figure 1 NexBlade HS420 series The compact design of the HS420 series frees up more space and allows data centers to provide more computing horsepower in the same square footage Please see the following page for the comparison of HS420 series models For complete specifications of the server and server blades refer to Chapter 3 on Page 22 NexBlade HS420 Series Models Components Comparison The figures below show the components of HS420 series 2 KVM Control Panel Basic Management Blade Power Supply Ethernet Ethernet Switch Blade Feedthru Blade Advanced Management Blade Figure 3 HS420 Series Back View HS420 series includes HS420 and HS420A models Table 1 shows the components used in both models Model HS420 HS420A Chassis HCK420 HCK420A Back Plane MBP410 EL MBP410 Server Blade HDB42720 HDB42722 KVM Control Panel NEXKVM420F Basic Management Blade NEXKVM420R Advanced Management Blade SMB410 Ethernet Feedthru Blade CMB410 EL CMB410 Ethernet Switch Blade GSB410 CDROM FDD Carrier NEXIK410 NEXIK410 Table
21. is can have the access to KVM select button The master chassis needs to be physically located at the end node of Daisy Chain WARNING ID duplication is prohibited and may cause internal damage to your HS420 series server On Off Switch Turns the management blade on and off The management blade must be turned on to enable the KVM Control Panel and chassis monitoring function ERR LED Light When lit indicates chassis ID confliction identified NexCare Management Port This RJ 45 port is for managerial functionalities through a LAN serial interface Please refer to NexCare User s Manual for more detail Serial Port COM1 This serial port is connected direct from the server blade for serial console and only responds to the KVM switch selected server blade COM2 This port allows user to connect external devices by a null modem cable Note When you are using the Basic Management Blade you will need to connect the port extension cable to the serial RJ45 jack to have the access to two COM ports The port extension cable comes with two COM port connectors the black one stands for COMI function the other one for COM2 function LAN Port Only on Advanced Management Blade The LAN ports support 10 100 Mbps Ethernet for the access to the Server Blade management LAN port 11 Ethernet Feedthru Blade and Ethernet Switch Blade HS420 Series provides user with two types of
22. l Panel is power on When this LED is green indicates the chassis which possess the KVM access When this LED is blinking indicates the CDROM FDD devices set to exclusive access mode System Right Left These buttons only function when the chassis ID is selected KVM Select Buttons as the master Use these buttons to assign KVM access to selected blade The left arrow selects blade to the left The right arrow selects blade to the right Chassis Up Down These buttons only function when the chassis is configured KVM Select Buttons as master chassis Use these buttons to assign the KVM access to selected chassis The up arrow selects chassis above The down arrow selects chassis below Note These buttons don t operate when the chassis ID is set to single chassis CDROM FDD Lock Button Press the button to assign selected server blade the exclusive access to CD ROM FDD device when the CD ROM FDD carrier blade NEXIK420 is populated on the chassis Please refer to NexBlade 420 series user s manual for how to use NEXIK420 Note Before installing server blades into the chassis ensure that you set the chassis ID properly Refer to the User s Manual Blade Server Server Blade Features Mounting Knots KVM access Button Indicator LEDs USB Port Power Button Figure 5 Server Blade Front Panels Button LED Function KVM Access Button Press down over 5 seconds to obtain the KVM access Indi
23. lass A 27 KVM Control Panel NEXKVM 420F Specification Buttons and LEDs System Fault LED Lights red when system fault detected KVM LED When the chassis assigned with KVM ownership the LED lights green System Right Left KVM Select Buttons Upper button moves the KVM ownership to next server blade from right Lower button moves the KVM ownership to next chassis from top No access from slave chassis in daisy chain configuration Chassis Up Down KVM Select Buttons Upper button moves the KVM ownership to next chassis from button Lower button moves the KVM ownership to next chassis from top No access in stand along configuration No access from slave chassis in daisy chain configuration CDROM FDD Lock Button Assign CDROM and FDD exclusively used by designated server blade when using NEXIK420 on your system No access from slave chassis in daisy chain configuration 28 Basic Management Blade NEXKVM 420R Specification KVM Switch Keyboard VGA Mouse CDROM FDD switch function for 10 server blades Front access KVM control button to select server blade chassis System Management e Collects the following blade health status CPU Vcore CPU cooling fan speed CPU temperature e Collects the following chassis health status Redundant power modules status Power supply voltage System cooling fans speed Chassis temperature Detects the insertion and removal of server blade Manipulate remote hard reset power cycle request
24. mage Some circuitry in the server may continue to operate even though the power switch on the front panel is off This guide is for qualified technical personnel with experience installing and configuring servers Read and adhere to all warnings cautions and notices in this guide and the documentation supplied with the chassis power supply and accessory modules If the instructions for the chassis and power supply are inconsistent with these instructions or the instructions for accessory modules contact the supplier to find out how you can ensure that your computer meets safety and regulatory requirements CAUTION Electrostatic discharge ESD can damage server components Do the described procedures only at an ESD workstation If no such station is available you can provide some ESD protection by wearing an antistatic wrist strap and attaching it to a metal part of the computer chassis HARD DISK DRIVE CHOOSE WARNING TUV approved Hard Disk Drive is preferred for TUV compliance Hard Disk drive Optional NWGQ2 generic four provided Input Voltage rated 5V dc 1 0A 12V dc 1 8A maximum minimum clearance from uninsulated live parts 4 0mm Important Notice The blade server has an auto switch power supply from 110V to 230V however the system may shutdown because of inadeguate power input Safety and Regulatory Requirements Intended uses This product was evaluated for use in computer rack cabinets within computer r
25. n the two screws behind the daughter board to secure the extended riser card This concludes chapter 2 The next chapter covers NexBlade HS420 series Specification 21 CHAPTER 3 NexBlade HS420 A Specifications NexBlade HS420 series includes 10 server blades and a KVM control panel in front 4 cooling fans 6 1 power supply modules basic management blade advance management blade Ethernet switch blade and Ethernet feedthru blade in the rear side Power Supply Ethernet Freethru Blade P osn Ethernet Switch Blade 4 lt aids aM 3 Power Module i basic Management Blade D o Advance Management Blade Sy Server Blade Figure 16 HS420 series components Chassis HCK420 A Specification Feature Highlight 1 Server blade slots 10 2 KVM slot one in the front for KVM control panel NEXKVM 420F 3 Management Blade slot One basic management blade slot and two advanced management blade slots for optional advanced management blade Both with I O connector and panel 4 Network Blade slot Two network blade slots with options of Gigabit Ethernet Feedthru or Gigabit Ethernet switch 5 Power supply Redundant power module bay x 7 6 Chassis cooling fan Removable Fan tray x 4 Dimensions Physical dimensions 427 40 W x 132 80 H x 672 25 D mm 22 177 00 6 97 670 00 26 398 177 00 6 97 HI 177 00 6 97 177 00 6 97 Figu
26. network blades Ethernet Feedthru blade provides user with Gigabit LAN port that is connected directly to the blade server Ethernet Switch blade contains a build in Gigabit LAN switch which possesses 2 RJ 45 ports and 2 SFP Small Form Factor Pluggable Port Depending on requirement user can combine using one Ethernet Feedthru blade and one Ethernet Switch blade together to meet variety tasks For more detail features of Ethernet Feedthru blade and Ethernet Switch blade please see figure and table below Ethernet Feedthru Blade Ethernet Switch Blade HiGig Input Connector HiGig Output Connector Figure 8 Ethernet Feedthru Blade and Ethernet Switch Blade Item Function LAN port Support 10 100 1000Mb link speed to connect to external device for GSB410 Support 1000Mb link speed for CMB410 COM port Use this port to control or monitor switch blade SFP port On the Ethernet Switch Blade only Small form factor pluggable port Allow user to plug in fiber optical module for fiber interface connection On Off Switch On the Ethernet Switch Blade only To turn on and off the Switch Blade Status LED Indicator On the Ethernet Switch Blade Only When lit indicates Ethernet switch blade fault Please call our certified service person to check your system HiGig Expansion Input Output Connector On the Ethernet Switch Blade only Supported by 10 Gbps HiGig Expa
27. nsion to interconnect up to 32 Ethernet Switch Blade This concludes Chapter 1 The next chapter covers upgrading the components of NexBlade 420 series 13 CHAPTER 2 Upgrading Components Before You Begin Ensure you have a stable clean working environment Dust and dirt can get into components and cause a malfunction Use containers to keep small components separated Adeguate lighting and proper tools can prevent you from accidentally damaging the internal components Most of the procedures that follow reguire only a few simple tools including the screwdriver set and sometimes by hand Most of the connections can be disconnected by using your fingers It is recommended that you do not use needle nosed pliers to disconnect connections as these can damage the soft metal or plastic parts of the connectors Before working on internal components make sure that the power is off Ground yourself before touching any internal components by touching a metal object Static electricity can damage many of the electronic components Humid environments tend to have less static electricity than dry environments A grounding strap is warranted whenever danger of static electricity exists Precautions Computer components and electronic circuit boards can be damaged by discharges of static electricity Working on computers that are still connected to a power supply can be extremely dangerous Follow the guidelines below to avoid damage
28. ntroller with 4MB on die Video Memory Hardware acceleration for 2D 3D VGA output x 1 for rear access routed thru backplane Networking Gigabit Ethernet x 2 for rear access routed thru backplane using SERDES interface Full duplex 10 100 1000Mb Based T port x 2 Complied with PCI V2 1 IEEE802 3 802 3u 802 3ab Support Wake on LAN PXE boot Fast Ethernet x 1 for rear access routed thru backplane Intel ICH3 built in MAC controller Full duplex 10 100Mb Based TX port x 1 Complied with PCI V2 1 IEEE802 3 IEEE 802 3u Support Wake on LAN PXE boot and IPMI V1 5 26 On board UO 8042 compatible Keyboard Controller keyboard and mouse port x 1 PIO port for front access x 1 2mm pitch 13x2 pin header e 16C550 UART for rear access x 1 16C550 UART for front access x 1 2mm pitch 5x2 pin header UO Expansion On board 64bit 133MHz PCI X vertical type slot x 1 Riser card with low profile slot connector x 1 Storage On board IDE connector in 2 0mm pitch 22x2 pin header x 1 2 5 IDE HDD bracket x 1 Optional Disk On Module BIOS 4Mbit Intel 82801 FWH FLASH ROM Award System BIOS Support MPS 1 4 Support serial console redirection Dimension e 12 7mm H x 388mm L Power Requirement 12V Max 18A Environment Operating temperatures 5 C to 35 C Storage temperatures 20 C to 80 C Relative humidity 10 to 90 Non condensing Certification CE Class A FCC C
29. nual for a solution to the problem 34 Checking Cables and Connections To check the power cables and connections 1 Check the power outlet the power cord and any power switches that may affect your server Check the wall outlet or power strip with an item that you know is functioning properly a lamp or radio is a convenient item for checking the power You may also need to check the fuses and breakers in your electric box If the outlet is controlled by a wall switch make sure that the switch is on If your server is plugged into a power strip with an on off switch make sure the switch is on 2 With the server s power switched off check all cable connections If the server is connected to any peripheral devices look for loose or disconnected cables If the server is too close to a wall a cable connection may be loose or the cables may be crimped Warning Do not substitute cables for different devices other than the manufacturer recommended cables even if they look exactly alike The wiring inside the cable may be different 3 When you are certain that you have power available and all connections are good turn the server on again If the server still does not start you may have a hardware problem The Power On Self Test The Power On Self Test POST runs every time you turn on or reset the server The POST checks memory the main board the display the keyboard the disk drives and other installed options A
30. ooms and similar locations Other uses require further evaluation Declaration of Conformity This device complies with part 15 of the FCC rules Operation is subject to the following conditions This device may not cause harmful interference and This device must accept any interference received including interference that may cause undesired operation About This Manual CHAPTER 1 Provides an overview of the system Introducing the NexBlade 420 series CHAPTER 2 Provides information on upgrading Upgrading Components CPUs HDDs memory modules and installing a riser card for I O expansion CHAPTER 3 Provides detailed specifications for NexBlade HS420 A Specification the NexBlade 420 series CHAPTER 4 Gives troubleshooting procedures Troubleshooting for the server Safety Information 1 2 10 11 12 13 14 15 Please read these safety instructions carefully Please keep this Service Manual for later reference Please disconnect this equipment from AC outlet before cleaning Dont use liquid or sprayed detergent for cleaning Use moisture sheet or clothe for cleaning For pluggable equipment the socket outlet shall be installed near the equipment and shall be easily accessible Please keep this equipment from humidity Lay this equipment on a reliable surface when install A drop or fall could cause injury Do not leave this equipment in an unconditioned environment
31. oronnn nor nn 2 H5420 Series Back VIew 1 eiit etie ide a e Pl i Eee ra 2 Mero 4 Server Blade Front Panels reet RESERVES deel eat aces 6 HS420 Series Rear Panel sssssssssssseee eene nennen ener enne nnns 8 Basic Management Blade and Advanced Management Blade 10 Ethernet Feedthru Blade and Ethernet Switch Dlade rn 12 Remove server blade from the chassis eene eee 15 Open the server blade cover 15 Removing CPU Fan Cable iiiter EEEE RER EAA 16 Removing CPU Fan Heat sink on ener 16 Installing CPU iss ini ei eere rete A ee e Re ale d a 17 Location for applying thermal compound nn 17 Memory module socket location eene 18 HS420 series Components nn nnne nnne 22 HS420 series chassis dimenslon eene 23 viii CHAPTER 1 Introducing NexBlade 420 series About the HS420 Series NexBlade HS420 series is a AU height cost effective server platform designed to run mission critical applications The product achieves excellence in terms of its aggregated 20 Intel Xeon computing power and 20Gb network throughput and high reliable redundant hot swappable power and cooling system In addition NexBlade HS420 series integrates standard PCI X expansion feature for the applications require specific add in cards or controllers by using off the shelf components The HS420 series rack mount platform includ
32. r approved memory module type Hot swap the server blade and wait 5 10 seconds before turn on its power If bend pin found on the backplane slot connectors contact your dealer to replace the backplane USB device is not working Be sure to enable the USB function in BIOS setup Refer to page 55 in the user s manual 41 Cannot install OS via USB Ensure the USB support has been enabled from BIOS setup CDROM utility Ensure the USB CDROM securely plug into the USB port Ensure the OS support USB CDROM installation The OS known to support USB CDROM installation are Windows 2000 with SP3 Windows XP Windows 2003 RedHat Linux 8 0 or later With the proper setting including the configuration and OS version if the USB CDROM is failed to install the problem maybe generated by USB port How to setup system boot See the Boot Device Sequence BIOS setup section on page 54 in the sequence user s manual The server blade is running Ensure the hard disk drive is functional and is securely mounted unstable on the server blade Ensure the DRAM is securely installed on the sever blade Overheating may cause system crash or reboot Check if thermal conduction pad applied on the CPU properly before install the CPU fan heat sink module Please refer to page 16 on the service manual for the detail CPU installation process Cannot connect to the LAN Make sure you have installed the correct LAN driver onto your system Check if the LA
33. r to remove these screws Figure 10 Open the server blade cover When you have finished replacing or upgrading components cover the blade replace the three screws and slide it into the HS420 series chassis before working on the next server blade 15 SA Blade Server Installing a Microprocessor Removing heat sink and cooling fans Unplug the CPU cooling fan connector from the server blade CPU fan connector inlet CPU Fan Cable CPU Fan Power Connector Figure 11 Removing CPU Fan Cable Loosen 7 screws in the back of the server blade that hold the fan heat sink module When you have finished installing CPUs replace the 7 screws to fasten the fan heat sink module Figure 12 Removing CPU Fan Heat sink 16 Installing CPU Please remove heat sink and cooling fans as described on page 16 of this service manual before installing CPUs If you are using only one CPU be sure to install it onto the master socket marked number 1 in figure 13 Refer to the following instructions to install CPU onto the server blade 1 Match the pin 1 corner on the CPU socket and the pin 1 corner on the processor and insert the processor into the socket Do not use force 2 Close the CPU locking handle Pin 1 Corner Figure 13 Installing CPU 3 After installed CPUs remember to apply thermal compound on the metal cover of the CPU where the fan heat sink module will be directly attached for better th
34. rd mouse work unplug the keyboard mouse and test with different keyboard mouse to check if the keyboard mouse device defect Switch KVM to different server blade and check if the keyboard mouse is working properly If the keyboard mouse work fine after switch KVM the problem may be caused by server blade malfunctioned If the keyboard and mouse still not working the problem may be caused by malfunctioned basic management module or damaged backplane Please contact your dealer for support If the keyboard mouse intermittence response from your server upgrade the LAN driver to V6 5 or later version 44 The Digital Infrastructure
35. re 17 HS420 series chassis dimension 23 Server Blade HDB42720 Specification ntel 604 pin F Type CPU socket x 1 Single Intel P4 Xeon processor with 512KB on die L2 cache up to 2 4GHz speed ntel NetBurst Micro architecture support Hyper Threading Technology and enhanced SIMD Single Instruction stream Multiple Data stream instructions Main Memory 184 pin SDRAM DIMM socket x 2 Support 0 2Gbytes DDR200 ECC SDRAM up to 4GB Chipset ntel E7500 North Bridge Core Logic Chipset supports 400 MHz FSB DDR200 SDRAM ntel ICH3 South Bridge Core Logic Chipset supports two ATA 100 IDE channels and 2 USB ports Intel P64H2 host bus to PCI X bridge 64bit 133MHz PCI X bus x 2 Intel ICH3 built in RTC 256 Bytes battery backup NVRAM Re chargeable type battery VGA Controller C amp T69030 Graphics controller with 4MB on die Video Memory Hardware acceleration for 2D 3D VGA output x 1 for rear access routed thru backplane Networking Gigabit Ethernet x 2 for re access routed thru backplane Intel 82546 Gigabit Ethernet Controller Full duplex 10 100 1000Mb Based T port x 2 Complied with PCI V2 1 IEEE802 3 802 3u 802 3ab Support Wake on LAN PXE boot On board UO 8042 compatible Keyboard Controller keyboard and mouse port x 1 PIO port for front access x 1 2mm pitch 13x2 pin header 16C550 UART for rear access x 1 16C550 UART for front access x 1 2mm pitch 5x2 pin head
36. rs troubleshooting 33 CHAPTER 4 Troubleshooting General Troubleshooting Tips This chapter describes locating and solving problems that you may encounter while using your server Contacting Your Dealer If you still have a problem after reading the following sections and the service manual contact your dealer Locating a Problem Problems with your server can be caused by something as minor as an unplugged power cord or as major as a damaged hard disk The information in this chapter is designed to help you find and solve minor problems If you try all the suggested solutions and you still have a problem make a list of what steps you have taken to correct the problem and contact your dealer The problems that you will encounter can be divided into two basic categories hardware problems and software problems Hardware problems can be further divided into electrical and mechanical problems You will know you have a hardware problem if the screen is dark the server cannot read the disk drives or you get an error message during the Power On Self Test POST Software errors can occur at several levels The ROM BIOS and the operating system can give error messages On top of this each application software package has its own set of error messages It is important to determine whether the software error message you are getting is from the application or the operating system Once you know this you can look in the respective ma
37. tch on to the edges of the DIMM Installing a Hard Disk Drive This section describes installing a hard disk drive onto the server blade The HS 420 series accommodates a 2 5 inch IDE hard disk drive 1 Align the hard disk drive with the hard disk drive bracket and tighten the two screws 2 Tighten the other side of hard disk drive bracket onto the server blade 3 Align the IDE connector on the hard disk drive to the server blade IDE connect Insert the hard disk drive and fasten the two screws to secure the hard drive bracket to the server blade 20 Installing Riser Card and PCI Add on Card NexBlade 420 series provides the unique PCI I O expansion ability Install the PCI add on card onto server blade will enable this function Please follow the bellows steps to install riser card 1 Loosen the screws on the original server blade front panel plate and replace with the server blade front panel plate with generic I O cutout 2 Align the PCI add on card with the riser card slot The riser card slot is keyed with notches and the PCI add on card is keyed with cutouts so that they can only be installed correctly Plug the PCI add on card firmly into the riser card slot Lastly plug a riser card into the slot on the server blade 3 After user insert the riser card replace the blade cover back to the server blade Be sure to faste
38. uentially in troubleshooting table 36 Troubleshooting A few common hardware problems and suggested solutions are presented in the table below Power Problems Unable to turn on the chassis power After turning on the chassis power switches the power module LED is red or not lit Power module cannot be turned on after hot swapping After turning on the chassis power switches the power module LED flashes and then becomes dim Ensure AC power cords are securely connected Ensure that the power source is functioning Make sure the corresponding power cord to the power module Each power cord supplies power to two power modules Please refer to Figure 20 on page 33 in the user s manual Make sure each blade is seated firmly in the chassis Check if the power switch has been stuck If the above items are okay contact your vendor Ensure AC power cords are securely connected Ensure that the power source is functioning Make sure the power module is turned on Avoid the improper installation or miss location hot swap the power module Connect all three power cords provided to the wall AC outlet If the power module LED is still red or not lit the power module is malfunctioning Contact your vendor for a replacement After hot swap the power module turn off and on the chassis main power before turning on each power module Please refer to page 43 on the user s manual for more detail
39. y you may not have an operating system installed on your local hard disk drive Please install operating system properly and retest Check if the DRAM module securely installed to the socket and the VGA monitor connected to the KVM port properly If this does not resolve the issue Please contact your dealer for support Reboot the server and run the BIOS Setup Utility Confirm the Setup Utility parameters If the same message is displayed after booting up again contact your dealer for support Check that the NEXIK420 blade is properly inserted in the chassis Ensure that the disk has been formatted Consult your operating system manual for information on formatting floppy diskettes The diskette is write protected Eject the diskette remove the write protection and try again The diskette if full Try using another diskette or free up some space on the diskette If these items are okay the disk drive is not operating Contact your dealer for support 43 Cannot use the keyboard mouse Check the KVM dangle cable connection and check KVM devices connection Test with different KVM dangle cable if available Check the keyboard mouse function with different application to see if there is software incompatibility problem Switch KVM to a different server blade and switch back leave the keyboard and mouse alone for 5 seconds then check if the keyboard and mouse work properly If this still doesn t make keyboa
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