Sep 2015
Contents
1. s name PRE OWNED and phone number gt SUBARU e The Techline representatives will respond back to retailers within 24 hours Once the vehicle has passed this part of the inspection process you should proceed with the rest of the decision making process on certifying the vehicle As the CPO 152 point inspection form indicates if a vehicle has ANY performance modifications it cannot be enrolled as a Subaru Certified Pre Owned vehicle If there are any other non performance related modifications the vehicle must be returned to stock with all stock OEM parts installed before it can be enrolled as Certified Non compliance to these requirements may result in chargeback to the retailer for replacements after it is sold as a Subaru CPO unit Information regarding CPO CID CVN Certification request procedure was originally posted to Subarunet on 9 16 2014 September 2015 TechTIPS Page 7 o1 UNDERSTANDING DTCS AND HOW TO PROCEED PROPERLY WITH REPAIRS The Techline has been receiving calls from Technicians who in some cases are following the wrong trouble tree when diagnosing DTCs When a vehicle comes in with multiple codes stored you should always look at the Freeze Frame FF data and the Time Count PID first This will be the best place to get a direction as to what the first DTC to set in the affected system was Never clear any DTCs until all have been recorded and the corresponding FF data saved electronically2. In the example below a customer could come in with a traction VDC light Check Engine light and A T Temp light on If the root cause issue is not current they could come in with no warning lights on at all The Technician connects the SSM and the following DTCs are stored e VDC code C1424 ECM failure DTC indicates there is a code in the ECM e ECM code P0700 AT request MIL on DTC indicates there is a code in the TCM e TCM code P0841 Secondary Pressure Sensor malfunction This DTC is the root cause issue and should be the code the Technician diagnoses first In this case the other codes C1424 and P0700 are secondary codes The TCM informed the other control modules of its failure by setting the P0841 Whenever a control module has an issue and stores a DTC there is a strong possibility of DTCs in other modules due to the interdependence of one system on another through operation of the high speed CAN system You may also see CAN communication codes stored These DTCs should be interpreted as secondary or by product codes unless no other codes are stored Always check each system for DTCs as once the issue has subsided the only place you will see the DTC is in the affected system An All System scan will only provide current codes which in the example above would be the C1424 September 2015 TechTIPS Page 8 AUGUST STIS NEW RELEASES CREATED ITEM CODE ITEM TYPE TITLE DATE L101SSC000
3. OCU ALES ITEM CODE ITEM TYPE TITLE 2016MY SUBARU STARLINK Safety MSA5M1617A Owner Manual and Security Owner s Manual 4 Aug 15 Technical Service 13 98 15 2016 MY Paint Coding Information 4 Aug 15 Bulletin TIPS0815 TechTIPS NewsLetter 2015 August TechTIPS Newsletter 3 Aug 15 H6710FJooo Accessory Installation Sigarette Lighter Kit H6710FJ000 3 Aug 15 Guide Be sure to always check the What s New section on STIS for any updated or recently released information that may not be listed here All revised publications are highlighted in yellow September 2015 TechTIPS Page 12 NOW YOU CAN E MAIL YOUR TECHTIPS INPUT AND SUGGESTIONS T0 TECH SUBARU COM This is your chance to offer suggestions for use in future issues of TechTIPS Make sure that if you e mail us you place in the subject line of your e mail For TechTIPS Newsletter Thank you MODEL YEAR VIN Description of situation encountered Your suggestion for repair procedure product improvements etc Please attach separate sheets if necessary You may also want to include Service Manual diagrams or references or your own drawings to assist in describing your suggestion All information submitted becomes the property of Subaru of America Inc Permission is granted to Subaru of America Inc to print your name and suggestions in TechTIPS and other Subaru of America Inc publications Mail items to PO Box
4. An added feature of the Combination Meter is an alert message accompanied by a single beep sound which will be displayed in the Telltale section above the odometer after 2 hours of driving have elapsed from ignition ON The beep is the same sound heard when the low fuel lamp is first illuminated This message is provided simply as a notification to make the driver aware they have been driving for 2 hours and it may be a good time to consider taking a break checking fuel level etc Like other alerts shown on the Telltale display it cannot be turned off or adjusted This feature has been included on Subaru vehicles for several years but unless the vehicle is driven for approximately 2 hours or more many customers may have never experienced it Until the Owners Manual is revised information will be limited regarding this message September 2015 TechTIPS 2 Hours From Ignition On b amp 8796 00195 1 miles 14 RECOMMENDATIONS FOR USE OF THE DENSO DST I DIAGNOSTIC INTERFACE Due to a limited supply of remaining Subaru Diagnostic Interface SDI boxes SOA recommends in all applicable situations Technicians should use the new interface the Denso Scan Tool interface DST i The current SDI will remain on the required tool list until 2019 to allow service of 2003 and earlier Subaru vehicles as required by law However for all instances where an interface is needed to diagnose 2004 and newer vehicles the DST
5. T No repairs are required 12 ERRATIC WASHER FLUID LEVEL WARNING LAMP ILLUMINATION The Techline has received a limited number of inquiries regarding erratic illumination of the washer fluid level warning indicator lamp An investigation involving parts collection along with a review of the corresponding repair order documentation was performed The results concluded the root cause to be customer use of a popular readily available water dispersant windshield washer fluid de icer bug remover which is orange in color Fluid level sensors removed from the collected assemblies all showed an accumulation of an oily orange colored residue along with staining on the inside of the tanks This residue was determined to be impeding proper operation of the sending unit float and switch components Some photos of the collected parts with the residue are shown on the right This type of damage is to be considered resultant from an outside influence and therefore not a matter for warranty September 2015 TechTIPS Page 4 07 2010 2016 FORESTER TPMS LIGHT FLASHING SENSOR REGISTRATION ISSUES The Techline has received a number of calls regarding flashing TPMS warning lights After initial diagnosis if you are even able to communicate with the TPMS system sometimes codes are stored but most of the time there are none If you encounter this condition and for example only 3 of 4 TPMS sensors are able to be registered always check the TPMS
6. 6000 Cherry Hill NJ 08034 6000 Your Name Signature Dealer s Name City Date Dealer Code SU BARU TECH LIN E Monday Thursday 8 30 am to 7 30 pm Hours of Operation Friday 10 30 am to 5 pm and Saturday 9 am to 3 pm September 2015 TechTIPS Page 13
7. Installation 2009 Trailer Hitch L101 SC000 31 Aug 15 H461SALO00 SALAMON Interior Footwell Illumination 31 Aug 15 HE30SFJ301 Accessory Installation Powered Subwoofer Installation 31 Aug 15 Guide Instructions MSA5B1602A Owner Manual Plo Stel SIMIC Mieielenice 28 Aug 15 MSA5B1614A Owner Manual ee 28 Aug 15 H4510SG110 Aae NSTALALON Forester Fog Lamp Kit 27 Aug 15 S1001BE Other Miscellaneous POAN APASAND MANUA EON 26 Aug 15 Immobilizer SOA801P000 MALAN Forester Door Edge Guards 26 Aug 15 S1205BE Service Manual Full vio Regie avon Mental ror 26 Aug 15 Immobilizer 15 185 15 Technical Service Cellular Phone Pairing to Clarion Audio 24 Aug 15 Bulletin Units Technical Service o 12 180 15 Change to Door Glass Retaining Bolts 24 Aug 15 Bulletin September 2015 TechTIPS CONTINUED ON THE NEXT PAGE Page 9 AUGUST STIS NEW RELEASES CREATED DATE ITEM CODE ITEM TYPE TITLE Service Manual Correction 18 182 15 Service Manual Corrections 21 Aug 15 HTML Diagnostics 2016MY Forester Service Manual V3 20 Aug 15 Accessory Installation Interior Footwell Illumination Kit Red amp H701SFJ001 Guide Blue 19 Aug 15 MSA5M1603A Owner Manual een E EAAS ANE AAEE 45 aug sts Manual MSA5B1604A Owner Manual maid AUDA SUI EEE 12 Aug 15 MSA5B1603A Owner Manual AA e ea 12 Aug 15 Guide 2016MY Legacy and Outback MSA5M1611A Owner Manual A E Aa Plus and Mul
8. TECH TIPS Subaru Service and Technical Support Line Newsletter CODE 00 01 01 ARTICLE August STIS New Releases QMR of the Month QMR of the Month Award Presentation 01 CPO procedure for turbocharged 7 Subaru vehicles 01 Understanding DTCs and How to Proceed Properly with Repairs 8 2015 16MY WRX Engine Cover Removal Precaution 6 BRZ 6M T Rattling Sound on Deceleration w A C On 2010 2016 Forester TPMS Light Flashing Sensor Registration Issues 2015MY Legacy and Outback Journey Time Alert on Combination Meter Telltale Display Erratic Washer Fluid Level Warning Lamp Illumination 02 03 07 08 12 14 Recommendations for use of the Denso DST i diagnostic interface Labor Day Monday September 7 2015 Techline will be closed in observance of Labor Day Thanksgiving Thursday November 26 2015 Friday November 27 2015 CAUTION VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS The Subaru TechTIPS newsletter is intended for use by professional technicians ONLY Articles are written to inform those technicians of conditions that may occur in some vehicles or to provide information that could assist in the proper servicing of the vehicle Properly trained technicians have the equipment tools safety instructions and know how to do the job correctly and safely If a condition is describe
9. ce Technician can participate in QMR of the Month See the February 2013 TechTIPS for full details You may see your name here in a future TechTIPS If you have never entered a QMR before have an idea for one or are not sure what should be reported please discuss with your Field Service Engineer FSE or District Parts and Service Manager DPSM as they visit your store DRIVE CAREFULLY suBaRuU SUBARU OF AMERICA INC IS ISO 14001 COMPLIANT ISO 14001 is the international standard for Sa Gn ee a a excellence in Environmental Management QUALITY DRIVEN SERVICE Systems Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local state and federal laws and regulations lt gt SUBARU T gm cI Page 1 o1 2015 AUGUST QMR OF THE MONTH AWARD PRESENTATION As part of our QMR of the Month recognition program we will include a photo when available of the recipients award presentation in TIPS The winner selected from QMR of the Month submissions received during August was Rick Vens a Technician at AutoNation Subaru in Spokane Valley WA Shown below after receiving his new iPad mini from I to r are Subaru of America Field Service Engineer Gary Borland Rick Vens Service Technician along with John Roach Service Manager from AutoNation Subaru 2015MY LEGACY AND OUTBACK JOURNEY TIME ALERT ON COMBINATION METER TELLTALE DISPLAY
10. control module for signs of water intrusion before replacing any parts Also always inspect the connectors and pins at the module carefully for corrosion if this condition is verified Most cases have been traced back to the pass through rubber harness cover bellows between the body and the rear gate not being fully seated as shown in the photos below The improper seating area has been primarily on the front side which can make it hard to see if not inspected carefully There have also been isolated cases of a missing sealing gasket on the rear roof rail mounting stud When either of these conditions occur water can enter the vehicle follow down the rear gate harness and drip directly onto the TPMS control module eventually causing internal damage as seen in the bottom photo of a damaged ciruit board If you verify this concern make sure to thoroughly clean and fully re seat the pass through harness cover and re check to verify any water leak has been repaired To complete the repair it will be necessary to replace the TPMS control module and re register all the transmitters September 2015 TechTIPS Page 5 02 2015 16MY WRX ENGINE COVER REMOVAL PRECAUTION When removing the plastic engine cover on a 2015MY WRX extra caution must be taken to release the two front pins from their rubber retaining grommets The rear corners are secured with retaining clips After removing the 2 clips the cover must be CAREFULLY lifted STRAIGHT UP parallel to
11. d DO NOT assume that your vehicle has or will have that condition Impreza Legacy Justy Loyale Outback Forester Subaru SVX WRX WRX STI L L Bean Baja Tribeca BRZ XV Crosstrek and Quality Driven are Registered Trademarks September 2015 TechTIPS gt sur 2015 lt D SUBARU 2015 Subaru of America Inc All rights reserved G QMR OF THE MONTH We are pleased to announce this month s winner of QMR of the Month Eric Quan from Puente Hills Subaru in City of Industry CA Eric submitted a very detailed QMR on his diagnosis and repair of a 2015 WRX with a P2021 Tumble Generated Valve Position Sensor 2 Circuit Low Following the Service Manual diagnostics Eric quickly found an open in the circuit between the ECM and the tumble generator While inspecting the harness he found it had abraded against the fuel pipe protector resulting in the open circuit Eric documented the harness location and condition in clear detailed photos before repairing the open and ensured the harness would not be in contact with the protector This allowed us to see the actual condition as he found it He also included clear photos of his repair and final positioning of the harness In appreciation for going the extra mile and sharing his experience with us in hopes of improving product quality Eric will be receiving the following from his FSE An Apple iPad Mini tablet with a custom Subaru Confidence in Motion case Any Subaru Servi
12. i should be used It is recommended that the SDI box be secured and stored in a safe place andto be used only when needed on pre 2004 vehicles thereby avoiding unnecessary wear and tear DST i Applications Subaru Select Monitor Ill software SSMIII The DST i can be used in combination with SSMIII software for all 2004 to 2015 vehicles From the SSMIII main menu use the F10 button to select the proper interface Subaru Select Monitor 4 software SSM4 The DST i must be used in combination with SSM4 software for all 2016 and newer vehicles September 2015 TechTIPS Page 3 03 BRZ 6M T RATTLING SOUND ON DECELERATION W A C ON The Techline has received a number of calls inquiring about a rattling sound heard from the BRZ 6M T when decelerating with the transmission in neutral and the A C system on We have reviewed these reports with FHI and were provided the following explanation regarding the cause of the sound e It is produced by very light tooth to tooth contact between multiple disengaged gears e t only occurs when the A C is on because the system s operational load induces small variations to the engine idle soeed As the engine rom decreases those variations increase and the sound results e Most importantly it is non detrimental as the forces acting on the gears and causing the sound are extremely low insufficient to cause any wear In conclusion this sound is normal operating characteristic of the BRZ 6M
13. the face of the A C compressor pulley as shown in the illustrations below to release the front pins otherwise the cover will likely be damaged Lifting the cover up at any other angle will usually break the pin portion s off the underside of the cover This precaution is even more important to follow in colder temperatures If the front pins are found to be sticking to the rubber grommets sparingly apply a very small amount of non silicone lubricant to the pins to make any future removal easier REMINDER NEVER apply silicone lubricants or sprays onto or near any electrical connections or components 2Rear Clips Released P nis E r iT iN September 2015 TechTIPS Page 6 o1 CPO PROCEDURE FOR TURBOCHARGED SUBARU VEHICLES There has been a high occurrence of missing information when requesting CPO CID CVN certification Please ensure all criteria are met before sending in a CPO CID CVN Certification request to avoid delays ECM CHECK PROCESS It is required that any turbo model being considered for certification have this inspection completed first All correspondences should be directed to TECH Subaru com Techline will not process phone requests for CPO e Inthe subject line of the e mail please NOTE CPO CID CVN Certification request e Attach the screen shot of the vehicle information screen e The e mail should contain the retailer code CERTIFIED retailer name and contact person
14. timedia Navigation Owner s Manual All revised publications are highlighted in yellow CONTINUED ON THE NEXT PAGE September 2015 TechTIPS Page 10 AUGUST STIS NEW RELEASES CREATED ITEM CODE ITEM TYPE TITLE DATE MSA5M1614A Owner Manual SON Bog an AE Eyer AgS Owner s Manual G2520BE Service Manual Full 22 6MY Legacy and Outback Service 45 4ug 15 Manual HTML Diagnostics 2016MY Legacy and Outback Service 12 Aug 15 Manual V1 Technical Service Design Changes to Master Cylinder eo out Bulletin and Brake Booster nt 07 96 15 Technical Service Design Change to Engine Wiring 10 Aug 15 Bulletin Harness E771SALO001 on statanon Bumper Cover Outback 10 Aug 15 E771SFJ401 a Melataen Bumper Cover Crosstrek 10 Aug 15 E771SSG350 stallion Bumper Cover Forester 10 Aug 15 a Technical Service Procedure Change when EyeSight Ren ea Bulletin Stereo Camera Cover Finish Is Peeling ug 16 95 15 Technical Service Diagnosis Procedure for CVT Chain 6 Aug 15 Bulletin Slip Reprogramming File Availability for 11 159 15 TERANA eae Extended Engine Cranking Delayed 6 Aug 15 Bulletin Starting 07 95 15 Technical Service Design Change to Engine Wiring 6 Aug 15 Bulletin Harness All revised publications are highlighted in yellow September 2015 TechTIPS Page 11 AUGUST STIS NEW RELEASES CREATED DATE Subaru Product Occupant Detection System ODS anes AA Campaign Bulletin Occupant Control Unit
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