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1. Service Bulletin WVWVW FRANCOTYP CA Product Centormail Subject Diagnosing printing issues Date 2014 12 10 To make it simpler for technicians to diagnose possible printing problems on Centormail we have created a checklist This will assist in the analysis of problems and improve the general understanding of the steps necessary to correct printing issues The images provided are intended to help when filling out the checklist Additional information Printing problems checklist attached page 1 of 1 F383 04 Rev 1 1 PRINTER PROBLEMS CHECKLIST 1 WHAT PRINT ERROR IS VISIBLE Irregular unprinted Possible causes Soiled cartridge ex accumulated ink on the RDS streaks Fig 1 spray shield Fig 4 insufficient ink supply gt empty cartridge soiled rint window Fig Straight unprinted streaks Bild 3 Comet like unprinted gaps or streaks Bild 2 Possible causes Soiled PDB contacts soiled print window Partially blurred prints ge g Possible causes insufficient ink supply soiled RDS Fig 6 Possible cause One or more clamping elements provide insufficient on thin envelopes pressure Fig 10 labels Contact error Possible causes CP Chip is not straight Fig 9 CP Chip defect Left Print error occurs with the left cartridge Right Print error occurs with the right cartridge DOES THE AFFECTED SYSTEM USE HOSE CARTRIDGES Carry out additional steps s S Carry out only s2. AND CONNECTOR none Okay up to approx 2cm_ Okay slowly prime system to be sure m m m E 33 ch N O T m3 Q Q D ojojo a NI N over2cm System must be primed BETWEEN CONNECTOR AND CARTRIDGE Okay Okay Replace cartridges none upto approx 3 cm over3cm l WHAT KIND OF INK BUILD UPS CAN BE SEEN ON THE RDS significant ink build up on the Clean the spray shield spray shield significant build up on the sealing replace RDS refer to Service Manual caps Significant build up on the wiper replace RDS refer to Service Manual blades HOW MUCH EXCESS INK CAN BE SEEN ON THE PRINT WINDOW significant build ups minimal build ups clean the print window Okay clean to be sure s s s 2 s s s 3 s B s s s mimi o m m m page 2 PRINTER PROBLEMS CHECKLIST 10 ARE THE PRESSURE REGULATORS OF THE INKING SYSTEM CLEAR Use the priming device to test ink flow for both hose connections Test in the same way the priming process is performed according to the Service Manual ink quantity to be drawn maximum 5 ml per hose connection Isl Itis possible to draw ink IS Itis NOT possible to draw ink Replace tank system S Hose cartridges E Single cartridges page 3 PRINTER PROBLEMS CHECKLIST BismarckstraBe 33 02 04 08 3006000081 D 10625 BERLIN Ar iK on ne de x en Deutsche Post ed Techniker Kranke
3. nkasse ae a SCREEN mem Fig 1 irregular unprinted streaks Deutsche Post Q Taw DEUR 07 03 08 3006009156 Deutsche Post QJ P EPAAWIT RESEUR eB ie En t 25 03 08 3DO2ESOBOC rm mn Mine Tr OSTALIA OIA er neche Post O a i it Yoel meanest WE 25 0308 3D02E50B0C eae ats FRANCOTYP POSTALIA Bild 2 comet shaped unprinted streaks or gaps page 4 PRINTER PROBLEMS CHECKLIST FRANCOTYP POSTALIA FRANCOTYP POSTALIA Bild 3 straight unprinted streaks gee ee nee CW Deutscne Post Se FRANKIT 0 55 EUR 23 04 08 3D027BBF9B Deutsche Post Q FRANKIT 0 55 EUR aT ae 23 04 08 3D027BBF9B Deutsche Post Q sssri Caa mp rrim 23 04 08 3D027BBF9B page 5 PRINTER PROBLEMS CHECKLIST Fig 4 Ink build ups on the spray shield page 6 PRINTER PROBLEMS CHECKLIST Fig 6 Soiled RDS page 7 PRINTER PROBLEMS CHECKLIST Fig 8 Soiled ink jet surface on the cartridges page 8 PRINTER PROBLEMS CHECKLIST Fig 9 CP Chip is not straight Wissenschaftlich Technische Werkst tten GmbH Fig 10 Clamping elements apply insufficient pressure to the envelope page 9
4. teps 5 6 7 8 E E 2 ARE THE HOSES CORRECTLY CONNECTED TO THE CARTRIDGES S s CONTACT ERROR IS THE CP CHIP STRAIGHT If the CP Chip is soiled with old ink clean it and the contacts with the PDB board If that does not remedy the problem CP Chip is probably defective Replace cartridge Replace cartridge Carry out additional steps Replace cartridge yes no D amp D page 1 PRINTER PROBLEMS CHECKLIST 5 WHAT DO THE CARTRIDGES WEIGH Cartridges can be weighed with the Centor system internal scale or another letter scale Left cartridge 5 1Single cartridge JL under 80 g Cartridge empty must be replaced between 80gand85g Right cartridge between 80 g and 85g Cartridge level critical replace if necessary Cartridge okay new cartridges weigh 115 g under 110g Cartridge empty must be replaced between 110 gund 115g between 110 g und 115g Cartridge level critical replace if necessary Cartridge okay optimal weight is 125 g or more AN EXCESS INK TRACES BE FOUND ON THE CARTRIDGE Clear signs of ink on the ink Clean print heads by hand refer to operating manual jet surface Fig 8 clear signs of dirt on the Clean cartridge and PDB contacts cartridge contacts Fig 7 HOW MUCH AIR IS IN THE INKING SYSTEM HOSES BETWEEN TANK AND PRESSURE REGULATOR none Okay upto 1 5 cm Okay prime system to be sure over 1 5 cm System must be primed BETWEEN PRESSURE REGULATOR
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