TracVision M1 User`s Guide (Models M1DX and M1-C)
Contents
1. STACKED OUTPUT SATELLITE IN REMOTE ANTENNA OUTPUT zi m TracVision M1 User s Guide Appendix A Wiring Diagrams Wiring Diagram 2 Receivers To Antenna Interface Box h m POWER 10 16V DC This receiver controls satellite selection NOT USED Destacker Satellite TV Receiver Destacker Single Output Required The single output destacker KVH part 19 0347 converts a stacked signal into an unstacked signal which standard satellite TV receivers are configured to decode The interface box has two satellite TV outputs Unstacked and Stacked You will need to install the destacker between the Stacked output and your second receiver Primary Receiver Controls Satellite Selection The receiver that you connect to the Unstacked output is the primary receiver If the system is set up for automatic switching the primary receiver controls satellite 54 selection TracVision M1 User s Guide Appendix A Wiring Diagrams Wiring Diagram 3 Receivers To Antenna Interface Box POWER 10 16V DC FE wi with FCC Standards Stacked Output fes2. E Tested to comply FUSE 8A O oka TOIT TO PSP ENB Jj I 1 Satellite TV Receiver Primary Satellite In 5 eoe This receiver controls satellite selection Destacker Satellite TV Receivers Destacker Dual Output Required The dual output destacker part 919 0410 converts a stacked signal into two unstacked signals which standard satellite TV receivers are configured to decode The interface box has two satellite TV outputs Unstacked and Stacked You will need to install the destacker between the Stacked output and your second and third receivers Primary Receiver Controls Satellite Selection The receiver that you connect to the Unstacked output is the primary receiver If the system is set up for automatic switching the primary receiver controls satellite selection e TracVision M1 User s Guide Appendix B Menus Quick Reference Guide Appendix B Menus Quick Reference Guide This appendix provides a quick reference guide to the interface box menu structure Contents Interface Box 59 TracVision M1 User s Guide Appendix B Menus Quick Reference Guide Interface Box Menus MENUS CHAN
3. 11 Turning the System On Off 12 Understanding the Status Screen 13 Switching Satellites 14 Changing the Satellite Switching Mode 16 Product Gale 17 TracVision M1 User s Guide Chapter 2 Operation Receiving Satellite TV Signals Television satellites are located in fixed positions above the Earth s equator and beam TV signals down to certain regions of the planet not worldwide To receive TV signals from a satellite you must be located within that satellite s unique coverage area TIP For your convenience KVH provides links to several websites that offer satellite coverage information Simply visit our website at www kvh com footprint Figure 4 Example of a Satellite Location and Coverage Area Equator In addition since TV satellites are located above the equator the TracVision antenna must have a clear view of the sky to receive satellite TV signals Anything that stands between the antenna and the satellite can block the signal resulting in lost reception Common causes of blockage include trees buildings bridges and onboard equipment Heavy rain ice or snow might also temporarily interrupt satellite signals Figure 5 Example of Satellite Blockage Trac
4. Resetting the System to Change Setup TracVision M1 User s Guide Table of Contents TracVision M1 User s Guide Table of Contents Troubleshooting Five Simple Checks csscsscssssssssesssssssssssnsensesesseseeseeseeseeseess 39 System Status Lights sc m 40 Error Messagi Si ma es 42 Running the Diagnostics 2 22 24 2 43 Viewing System Information sess 45 Calibrating the Gyros dee Reena ane 47 Changing Tracking Parameters eere 48 Uem M 50 Wiring Diagrams Wiring Diagram 1 53 Wiring Diagram 2 54 Wiring Diagram 3 55 Menus Quick Reference Guide Interface Box 59 TracVision M1 User s Guide 1 Introduction This chapter provides a basic overview of this manual and your TracVision system Contents Using this Manual eene 3 System Overview eese ener nennen nnne 5 Chapter 1 Introduction im TracVision M1 User s Guide Chapter 1 Introduction Using this Manual This manual provides comp
5. TRACKING DTV 101 amit Press any button SYSTEM NEEDS SETUP to begin SERVICE DIRECTV ECHANGE vACCEPT SERVICE DISH ECHANGE C ACCEPT MODE DISH 1000 129 Press CHANGE until desired mode displays ee C ACCEPI then press ACCEPT MODE DISH 1000 61 MODE DISH 500 ECHANGE INSTALLING DISH sats Displays satellites installed for the selected mode RESTARTING ANTENNA a TracVision M1 User s Guide Chapter 4 Setup Step 2 Run Receiver Check Switch Tests r IMPORTANT If your primary receiver was preconfigured by KVH for your desired DISH Network satellites you only need to run one Check Switch test to set up the system not two as described below To configure the primary receiver for your selected DISH Network mode and automatic satellite switching you need to run two Check Switch tests on the receiver The first Check Switch test finds the correct satellites the second configures the receiver for those satellites To configure additional receivers for your selected mode you need to run just one Check Switch test on each see page 32 r IMPORTANT If you remove a receiver from the vessel and configure it for a home setup you will need to repeat this step to reconfigure that receiver for a mobile setup whenever you reconnect it to the TracVision system Primary Receiver Run Two Check Switch Tests Follow these steps to run two Check Switch tests
6. TRAGVISIO ON TracVision M1 with Multi service Interface Box Controller Model M1px DISH Network Configuration Model M1 C ExpressVu Configuration Models M1px M1 C 4n 2 TRACVISION Rer KIMI TracVision M1 User s Guide TracVision M1 Multi service Interface Box Controller Configuration User s Guide This user s guide provides all of the basic information you need to operate set up and troubleshoot the TracVision M1 satellite TV antenna system For detailed installation information please refer to the TracVision M1 Installation Guide Please direct questions comments or suggestions to KVH Industries Inc 50 Enterprise Center Middletown RI 02842 5279 USA Tel 1 401 847 3327 Fax 1 401 849 0045 E mail info kvh com Internet www kvh com If you have any comments regarding this manual please e mail them to manuals kvh com Your input is greatly appreciated Part 54 0580 Rev KVHI 5 ISO 2008 2009 KVH Industries Inc All rights reserved NASDAQ 2 9001 U S Patents Pending aad Trademark Information TracVision KVH and the unique light colored dome with dark contrasting baseplate are registered trademarks of KVH Industries Inc DVB Digital Video Broadcasting is a registered trademark of the DVB Project DIRECTV is an official trademark of DIRECTV Inc DISH Network is an official trademark of EchoStar Communications Corp
7. Figure 23 Tracking Parameter Changes Press MENUS until DIAGNOSTICS NO is displayed DIAGNOSTICS NO vNEXT MENU HOCHANGE DIAGNOSTICS YES ECHANGE ENTERING DIAGNOSTICS SYSTEM RESET NO NEXT MEN CHANGE Press NEXT MENU until TRACKING PARAMS NO is displayed TRACKING PARAMS NO vNEXT MENU 2 TRACKING PARAMS YES HCHANGE TracVision M1 User s Guide Chapter 5 Troubleshooting SATELLITE 91 CHANGE Select the satellite you need to modify POLARIZATION RIGHT Select the polarization you need to modify BAND USA ECHANGE ACCEPT NEXT PARAM XHCHANGE Select 10700 12700MHz SYMBOL RATE 12345 lt ARA Select 10000 45000 kilosymbols per second FEC CODE 5 6 NEXT PARANDGCHANGE Select 1 2 2 3 3 4 5 6 6 7 7 8 or Auto NETWORK ID 0x1234 NEXT _PARANDGCHANGE Select 0x0000 Oxffff hexadecimal zi LE TracVision M1 User s Guide Chapter 5 Troubleshooting Technical Support Your TracVision system is a sophisticated electronic device only KVH authorized technicians have the tools and expertise necessary to diagnose and repair a system fault Therefore if you experience an operating problem or require technical assistance please call or visit your local authorized TracVision dealer or distributor You can find an authorized technician near you by visiting our website at ww
8. these components to ensure none have come loose 9 TracVision M1 User s Guide Chapter 5 Troubleshooting rs System Status Lights Three status lights on the front of the interface box indicate the current status of the system and can help you identify problems see Figure 19 Figure 19 System Status Lights a 0 Q VOLTAGE povn ANTENNA 1 SE Soe Status Lights During normal operation all three status lights should be lit green The following tables explain what the different light conditions indicate VOLTAGE Light The table below explains what the VOLTAGE light indicates Light is Indicates Description Off Of Interface box is off power switch is off or no power input Green OK Good power 10 16 VDC at interface box Green Cable Open detected in antenna cable flashing check the antenna coax connection Orange Lew Powe Low power 9 10 VDC at interface box Red Bad Power Insufficient power less than 9 VDC flashing or more than 16 VDC input RECEIVER Light TracVision M1 User s Guide Chapter 5 Troubleshooting The table below explains what the RECEIVER light indicates Light is Indicates Description Green OK Good communications with receiver No communications with receiver Orange No comm UE receiver is off
9. System Information Results ca The table below lists all of the status information messages Information Message Description TRACVISION M1 PRESS v TO CONTINUE Model of TracVision Antenna SYS SW 1 2 PRESS v TO CONTINUE Version of antenna main software RF SW 1 3 PRESS TO CONTINUE Version of antenna RF software MOTOR SW 1 4 PRESS v TO CONTINUE Version of antenna motor controller software JBOX SW 1 5 PRESS TO CONTINUE Version of interface box software ANT SER 081201234 PRESS TO CONTINUE Serial number of antenna JBOX SER 081205678 PRESS TO CONTINUE Serial number of interface box NOTE The first 4 digits of the serial number indicate the year and month YYMM the product was manufactured For example if the antenna has a serial number of 081201234 it was built in December 2008 Calibrating the Gyros TracVision M1 User s Guide Chapter 5 Troubleshooting The TracVision antenna s gyros continuously measure the motion of your vessel and send this data to the antenna s motor control circuitry to keep the antenna pointed at the satellite At the factory each antenna gyro is precisely calibrated to work with the antenna s circuit board Therefore if you ever replace a gyro or circuit board in your antenna follow the steps in Figure 22 to recalibrate the gyros for the new part r IMPORTANT Calibrate the gyros only if dir
10. System Status Lights on page 40 and Running the Diagnostics Test on page 43 TIP You can also try resetting the satellite TV receiver Turn off and unplug the receiver wait one minute then plug it back in and turn it back on Can the antenna see the satellite The antenna requires an unobstructed view of the sky to receive satellite TV signals Common causes of blockage include trees buildings bridges mountains and onboard equipment Is there excessive dirt or moisture on the antenna dome Dirt buildup or moisture on the dome can reduce satellite reception Clean the exterior of the dome periodically Is it raining heavily Heavy rain or snow can weaken satellite TV signals Reception should improve once the inclement weather subsides Is the receiver configured for your selected mode ExpressVu DISH Only All ExpressVu and DISH Network receivers that you connect to the TracVision system need to be configured for the antenna s operating mode To configure a receiver you need to run its Check Switch test Refer to the step by step instructions on page 26 ExpressVu or page 30 DISH Is everything turned on and connected properly Make sure the power switch on the front of the interface box is turned on the VOLTAGE light on the front of the interface box should be lit green Also make sure your TV and receiver are both turned on and set up for the satellite input Finally check the cables connecting all of
11. TV service currently set up in the TracVision system e DTV DIRECTV e DISH DISH Network e EXVU ExpressVu MAN Manual Satellite Satellite that the antenna is currently tracking 74 This number refers to the satellite s orbital slot which is its longitudinal location above the equator Signal Strength Strength of the satellite TV signal as measured by RF level The more bars the stronger the signal just like a cell phone Three bars good reception Operating Mode Mode of operation currently set up in the TracVision system Dual Sat DIRECTV or ExpressVu Single Sat ExpressVu DISH 1000 129 DISH Network DISH 1000 61 DISH Network DISH 500 DISH Network For a list of satellites tracked in each operating mode see Setup on page 23 zi TracVision M1 User s Guide Chapter 2 Operation Switching Satellites If your system is set up to track multiple satellites you can easily switch between them Use the switching method that applies to your particular setup You can identify the current satellite switching method by the format of the status screen Status Screen Examples Satellite Switching Method TRACKING DISH 119 8 Automatic DISH 1000 129 MODE TRACKING EXVU 91 DUAL SAT MODE TRACKING DISH 119 uul Manual PUSH H TO SWITCH SAT TRACKING EXVU 91 PUSH H TO SWITCH SAT TracVision M1 User s Guide Cha
12. cleansers and volatile solvents such as acetone and do not spray the dome directly with high pressure water If you wish to paint the dome use only non metallic automotive paint without a primer coat Any paint that contains metal will block satellite signals and impair reception im TracVision M1 User s Guide Chapter 3 System Preferences 3 System Preferences This chapter explains how to change the brightness and latitude longitude settings Contents Adjusting the Display Brightness 21 Entering Latitude Longitude 22 s TracVision M1 User s Guide Chapter 3 System Preferences Adjusting the Display Brightness Follow the steps in the flowchart below if you need to adjust the brightness of the interface box display Figure 9 Brightness Setting Press MENUS until BRIGHTNESS is displayed momuss aan vos CHANGE wt SE displayed HIGH MEDIUM or LOW BRIGHTNESS MEDIUM EICHANGE ACCEPT BRIGHTNESS MEDIUM Press EXIT to exit the menu J TracVision M1 User s Guide Chapter 3 System Preferences Entering Latitude Longitude Follow the steps in the flowchart below to enter your vessel s latitude and longitude into the system The antenna will use your position information to speed up satellite acquisition If the antenna knows where you are located it knows wher
13. or disconnected Orange Overload or short circuit detected Overload flashing on the antenna cable Red Fault Power fault detected in interface box ANTENNA Light The table below explains what the ANTENNA light indicates Lightis Indicates Description Off Of Antenna is off disconnected or has insufficient power Chas Tracking Antenna is tracking the selected satellite ec Searching Antenna is searching for a satellite flashing Orange Overload or short circuit detected Overload flashing on the antenna cable Red No comm No communications with antenna Re Fault Error detected in antenna flashing im EE qs TracVision M1 User s Guide Chapter 5 Troubleshooting Error Messages The table below lists possible error messages and the appropriate corrective action Warning Description SYSTEM SAT MISMATCH PRESS v TO FIX The interface box and antenna are out of sync Just press ACCEPT to synchronize SAT NOT INSTALLED The receiver is tuned to a channel carried by a satellite that is not installed in the antenna You might need to change your setup TRACKING DTV 101 all SYSTEM NEEDS SETUP This is not a true error message This screen indicates that the system needs to be configured for the desired satellite service configuration Refer to Setup on page 23 for detailed setup information TracVision M1 User s Guide Chapter 5 Trou
14. to a website This manual uses the following types of notices to call attention to important or related information IMPORTANT Be sure to read these carefully to ensure proper operation and configuration of your TracVision system NOTE Notes contain useful information about system settings TIP Tips contain helpful information allowing you to get the most out of your TracVision system Related Documentation In addition to this User s Guide the following documents are provided with your TracVision system Document Description Installation Guide Complete installation instructions Product Registration Form Details on registering the product Warranty Statement Warranty terms and conditions Contents List List of every part supplied in the kit TracVision M1 User s Guide Chapter 1 Introduction System Overview Your TracVision 1 is a state of the art actively stabilized antenna system that delivers live satellite TV to your mobile audio video entertainment system A basic system is illustrated below Detailed wiring diagrams are provided in Wiring Diagrams on page 51 Figure 2 TracVision M1 Basic System Diagram u gt TRACVISION oe KVH TracVision 1 Antenna KVH Multi service Interface Box Controller Satellite TV Receiver Customer supplied see page 6 for list of KVH validated receivers Television Custome
15. to track up to five satellites of your choice You will then be able to switch between these satellites using the buttons on the interface box Follow the steps in Figure 17 to set up the antenna in Manual mode NOTE If the status screen does not show SYSTEM NEEDS SETUP follow the steps in Resetting the System to Change Setup on page 36 Figure 17 Manual Mode Setup TRACKING DTV 101 ml Pipas any eon to begin SYSTEM NEEDS SETUP Press CHANGE until SERVICE MANUAL is displayed SERVICE DIRECTV i E CHANGE Y ACCEPT SERVICE MANUAL E CHANGE m lly sron t desired satellite 61 72 82 91 101 110 CACCERD 119 129 148 or NONE Then press Repeat this procedure for satellites 3 5 Then press ACCEPT ACCEPT INSTALLING SATS XXX XXX XXX XXX XXX RESTARTING ANTENNA 2 J TracVision M1 User s Guide Chapter 4 Setup Resetting the System to Change Setup If you need to change the antenna s setup to receive a different satellite TV service and or track a different satellite follow the steps in Figure 18 to reset the system Once the system has reset to its factory conditions you will be able to set up the system as described earlier in this section IMPORTANT DISH ExpressVu only You will need to reconfigure all of the receivers after you select a different operating mode Refer to page 26 ExpressVu or page 30 DISH for details Fig
16. 91 PRESS v TO CONTINUE List of installed satellites Press MENUS to scroll through the list LAT LONG 41N 071W PRESS v TO CONTINUE Last latitude longitude that you entered into the antenna CABLE STATE OK PRESS v TO CONTINUE Antenna cable status OK Open or Shorted SYSTEM DC OK 12 3 PRESS v TO CONTINUE Input voltage DC power OK 10 16 VDC Low 9 10 VDC Bad Less than 9 VDC or more than 16 VDC ANTENNA DC OK 41 0 PRESS v TO CONTINUE Antenna voltage DC power OK 39 42 VDC Low 37 39 VDC Bad Less than 37 VDC Viewing System Information TracVision M1 User s Guide Chapter 5 Troubleshooting You can view the TracVision system s software versions and serial numbers on the interface box display Follow the steps in Figure 21 to display the system information For more information on system information results see System Information Results on page 46 Figure 21 System Information Press MENUS until DIAGNOSTICS No is displayed DIAGNOSTICS NO vNEXT MENU OCHANGE Sy DIAGNOSTICS ECHANGE YES A ENTERING DIAGNOSTICS Press MENUS until SHOW SYS INFO NO is displayed SHOW SYS INFO NO vNEXT MENU ECHANGE SHOW SYS INFO YES ECHANGE INDUSTRIES Press MENUS to scroll PRESS TO CONTINUE through the system information screens TracVision M1 User s Guide Chapter 5 Troubleshooting
17. GE ACCEPT EXIT Press EXIT at any time to exit the menu BRIGHTNESS vNEXT MENU HIGH ECHANGE HIGH MEDIUM LOW LAT LONG 41N 071W vNEXT MENU ECHANGE Enter your position DIAGNOSTICS NO vNEXT MENU ECHANGE SYSTEM RESET NO vNEXT MENU ECHANGE Reset system to factory conditions to change system setup RUN TEST NO vNEXT MENU ECHANGE Run system self test SHOW SYS INFO NO vNEXT MENU ECHANGE View system information SAT SWITCH AUTO vNEXT MENU ECHANGE AUTO MANUAL CAL GYRO NO vNEXT MENU ECHANGE Calibrate antenna gyros TRACKING PARAMS NO vNEXT MENU ECHANGE Change satellite tracking parameters zi Industries Inc 50 Enterprise Center Middletown RI 02842 5279 U S A Kokkedal Industripark 2B 2980 Kokkedal Denmark Phone 1 401 847 3327 Fax 1 401 849 0045 Phone 45 45 160 180 Fax 45 45 160 181 E mail info kvh dk Internet www kvh com E mail info kvh com Internet www kvh com Copyright 2008 KVH Industries Inc KVH TracVision and TracPhone are registered trademarks of KVH Industries Inc
18. Vision M1 User s Guide Chapter 2 Operation Turning the System On Off Since the interface box supplies power to the antenna you can turn the antenna on or off using the interface box Power switch Turning On the System Follow the steps below to turn on your TracVision system 1 Make sure the antenna has a clear view of the sky 2 Turn on your satellite TV receiver and TV 3 Press the Power switch on the front of the TracVision interface box Figure 6 Interface Box Components Display Power Status Buttons Switch Lights 4 Waitone minute for system startup Once the antenna finds the correct satellite all three status lights on the interface box should be lit green If any lights are not lit green see System Status Lights on page 40 Turning Off the System Follow the steps below to turn off your TracVision system 1 Press the Power switch on the front of the TracVision interface box 2 Turn off your satellite TV receiver and TV TracVision M1 User s Guide Chapter 2 Operation Understanding the Status Screen Following startup the interface box displays the current system status Figure 7 Interface Box Status Screen Antenna Service Satellite State Signal AERE Strength TRACKING EXVU 91 mi DUAL SAT MODE Operating Mode Screen Field Description Antenna State Current state of the antenna e Idle Initializing Searching Tracking e Error Service Satellite
19. apter 1 Introduction ExpressVu Configuration Other than a satellite TV receiver no additional components are needed to receive both high Bell definition HD and standard definition ExpressVu programming from ExpressVu s 91 and 82 satellites The antenna will automatically switch between these satellites as necessary as you change channels using the primary receiver s remote DISH Network Configuration Other than a satellite TV receiver no additional components are necessary to receive both high definition HD and standard definition programming from three DISH Network satellites 119 110 and either 61 or 129 choose the third satellite for your particular region see DISH Network Setup on page 28 The antenna will automatically switch between these three satellites as necessary as you change channels using the primary receiver s remote Tu 22 2 e NETWORK DIRECTV Configuration You can receive DIRECTV programming from the 101 and 119 satellites without any special b equipment All you need is a DIRECTV receiver The antenna will automatically switch between these DIRECTV two satellites as necessary as you change channels using the primary receiver s remote TracVision M1 User s Guide Chapter 2 Operation 2 Operation This chapter explains everything you need to know to operate the TracVision system Contents Receiving Satellite TV Signals
20. bleshooting Running the Diagnostics Test In addition to the front panel status lights the interface box includes a self test function within its Diagnostics menu Follow the steps in Figure 20 to perform a diagnostic test For information on diagnostic test results see Diagnostic Test Results on page 44 Figure 20 Diagnostics Test Press MENUS until DIAGNOSTICS No is displayed DIAGNOSTICS NO n NEXT MENU CHANGE DIAGNOSTICS YES EICHANGE ACCEPT ENTERING DIAGNOSTICS RUN TEST NO NEXT MENU CHANGE RUN TEST YES EICHANGE ACCEPT RUNNING TEST Once the test is complete the display shows the antenna status ANTENNA TRACKING Press MENUS to scroll PRESS DTO CONTINUE through the remaining status messages J ju TracVision M1 User s Guide Chapter 5 Troubleshooting Diagnostic Test Results The table below lists all of the status messages Status Message Description ANTENNA TRACKING PRESS v TO CONTINUE Antenna status Idle Initializing Searching Tracking or Error SATELLITE 91 PRESS v TO CONTINUE Name of the currently selected satellite BIT ERROR OK 928 PRESS v TO CONTINUE Bit error rate OK Less than 2001 High Between 2001 8000 Bad Greater than 8000 AGC LEVEL OK 22500 PRESS v TO CONTINUE Automatic gain control level OK Between 20000 25000 Bad Less than 20000 or greater than 25000 SAT 1
21. d h Mode Satellites Tracked N TWORK DISH 1000 129 119 110 and 129 DISH 1000 61 119 110 and 61 DISH 500 119 and 110 Whichever mode you choose the antenna will automatically switch between satellites as necessary as you change channels using your primary receiver s remote control DISH 1000 129 or DISH 1000 61 To ensure you receive the best satellite reception use the map in Figure 13 to help determine the appropriate DISH 1000 mode for your geographic area Check with DISH Network for local channels availability Figure 13 Approximate Areas Recommended for DISH 1000 Modes L DISH 129 Satellite Recommended DISH 61 Satellite Recommended DISH 500 Select this mode if you wish to receive programming from just the 119 and 110 satellites for DISH 500 service Setup Process Once you have chosen an operating mode perform the steps on the following pages to set up the system for DISH Network service 1 Set the operating mode in the antenna 2 Run receiver Check Switch tests TracVision M1 User s Guide Chapter 4 Setup Step 1 Set the Operating Mode in the Antenna Follow the steps in Figure 14 to set up the antenna for your selected DISH Network operating mode Then keep the antenna turned on for the next step NOTE If the status screen does not show SYSTEM NEEDS SETUP follow the steps in Resetting the System to Change Setup on page 36 Figure 14 DISH Network Setup
22. e it should start looking for the satellite Figure 10 Latitude Longitude Setting Press MENUS until LAT LONG is displayed LAT LONG 41N 071W NEXT MENU LAT LONG 41N 071W vACCEPT LAT LONG 41N 071W 1 a EW east cower Pr and E W east or west Press ACCEPT to save each digit LAT LONG 55N 012E ECHANGE ACCEPT TracVision M1 User s Guide Chapter 4 Setup 4 Setup When you turn on the TracVision system for the first time the interface box display shows SYSTEM NEEDS SETUP This chapter explains how to set up the system for your desired satellite TV service Contents ExpressVu 4 2 122122 4 142 4 0 1 202 0204 4 4414440 718 25 DISH Network Setup esee 28 DIRECTV SOT 2 rie mei griega ara dde 33 Manual Mode Setup esses 35 Resetting the System to Change Setup 36 TracVision M1 User s Guide Chapter 4 Setup ExpressVu Setup You can set up the system for any one of the following ExpressVu operating modes Bell ExpressVu Mode Satellites Tracked Dual Sat 91 and 82 Single Sat 91 only Step 1 Set the Operating Mode in the Antenna Follow the steps in Figure 11 to set up the antenna for your selected ExpressVu operating mode Then keep the antenna turned on for the next step NOTE If the status sc
23. ected by KVH Technical Support and only while the vessel is stationary in calm water A poor gyro calibration can reduce the performance of the antenna Figure 22 Gyro Calibration Press MENUS until DIAGNOSTICS NO is displayed DIAGNOSTICS NO v a DIAGNOSTICS YES E CHANGE ENTERING DIAGNOSTICS SYSTEM RESET NO Press NEXT MENU until CAL GYRO NO OCHANGE is displayed CAL GYRO NO vNEXT MENU ECHANGE CAL GYRO YES ECHANGE CALIBRATING GYRO AZ EL CALIBRATING GYRO Verify that azimuth AZ AZ PASS EL pagg and elevation EL gyros both pass zi 2 Ia TracVision M1 User s Guide Chapter 5 Troubleshooting Changing Tracking Parameters On rare occasions a satellite service provider may change the configuration of one of its satellites Since your TracVision antenna identifies a satellite based on the configuration data it has stored in memory the antenna will no longer be able to track the satellite if its configuration changes For this reason the interface box allows you to change any satellite parameter stored in the antenna s memory r IMPORTANT Change tracking parameters only if directed by KVH Technical Support An incorrect tracking parameter can significantly reduce the performance of the antenna Follow the steps in Figure 23 on the next page to change a tracking parameter for an installed satellite
24. jack on the interface box This receiver controls satellite selection 1 Make sure the vessel is docked in calm water and ensure the antenna has an unobstructed view of the sky so it can see all of the desired satellites 2 Apply power to the TV and receiver If the antenna is turned off turn it back on using the interface box power switch and wait for system startup until the interface box shows TRACKING 3 Using the receiver s remote go to the Point Dish Signal Strength screen press MENU 6 1 1 4 Choose Check Switch then press SELECT 5 Choose Check then press SELECT 6 Wait at least 15 minutes or until the interface box shows PLEASE RUN ANOTHER CHECK SWITCH before proceeding to allow the antenna to find all of the satellites Disregard any messages that appear on the TV screen they do not correctly indicate when the antenna is ready for the next Check Switch test 7 Once you have waited the appropriate amount of time choose Retest then press SELECT to run a second Check Switch test 8 TracVision M1 User s Guide Chapter 4 Setup Once the Check Switch test is complete refer to the table in Figure 12 and verify the values displayed on your TV match those required for your selected service If your values match Exit the menu and allow the receiver to download the program guide If your values do not match and you selected Single Sat mode It is normal for your TV
25. lete operation setup and troubleshooting information for your TracVision system Who Should Use This Manual The user should refer to the Operation and System Preferences chapters to learn how to operate the system The user installer or servicing technician should refer to the Setup chapter for information on configuring the system for the desired satellite TV service and satellites The user installer or servicing technician should also refer to the Wiring Diagrams appendix for information on connecting additional receivers The user and or servicing technician installer should refer to the Troubleshooting chapter to help identify the cause of a system problem Flowchart Conventions When instructions indicate to select a specific menu option press the corresponding interface box button located below the display see Figure 1 Figure 1 Example of Menu Option and Corresponding Interface Box Button ANTENNA MANUAL HCHANGE MENUS CHANGE ACCEPT EXIT Cv oe v x TracVision M1 User s Guide Chapter 1 Introduction Typographical Conventions This manual uses the following typographical conventions Text Example Description SELECT SATELLITES Text as it appears on the interface box display also denotes receiver remote control buttons See System Overview on page 5 Types of Notices Cross reference to another chapter in the manual or
26. ning another Check Switch test TracVision M1 User s Guide a Chapter 4 Setup DIRECTV Setup You can set up the system for any one of the following DIRECTV operating modes D Satellites Tracked DIRECTV Tri Sat Auto Not used Tri Sat Pairs Dual Sat 101 and 119 Tri Sat Auto or Tri Sat Pairs Not Used These modes are no longer used The Tri Sat Auto mode supported the Tri Sat AutoSwitch the Tri Sat Pairs mode supported the HDTV Converter Neither of these devices is available today Dual Sat Select this mode to receive programming from the 101 and 119 satellites for DIRECTV service Follow the steps in Figure 16 on page 34 to set up the antenna NOTE If the status screen does not show SYSTEM NEEDS SETUP follow the steps in Resetting the System to Change Setup on page 36 LU TracVision M1 User s Guide Chapter 4 Setup Figure 16 DIRECTV Setup TRACKING DTV 101 amit Press any button SYSTEM NEEDS SETUP to begin SERVICE DIRECTV ECHANGE ACCEPT MODE TRI SAT AUTO Press CHANGE until VACCEPT DUAL SAT is displayed MODE TRI SAT PAIRS ECHANGE vACCEPT MODE DUAL SAT ECHANGE INSTALLING DTV SATS 101 119 TracVision M1 User s Guide Chapter 4 Setup Manual Mode Setup If none of the automatic modes described earlier include all of the satellites you wish to track you can set up the system in Manual mode
27. on the primary receiver which is connected to the Unstacked Output jack on the interface box This receiver controls satellite selection 1 Make sure the vessel is docked in calm water and ensure the antenna has an unobstructed view of the sky so it can see all of the desired satellites 2 Apply power to the TV and receiver If the antenna is turned off turn it back on using the interface box power switch and wait for system startup until the interface box shows TRACKING 3 Using the receiver s remote go to the Point Dish Signal Strength screen press MENU 6 1 1 4 Choose Check Switch then press SELECT 5 Choose Test then press SELECT 6 Wait at least 15 minutes or until the interface box shows PLEASE RUN ANOTHER CHECK SWITCH before proceeding to allow the antenna to find all of the satellites Disregard any messages that appear on the TV screen they do not correctly indicate when the antenna is ready for the next Check Switch test 7 Once you have waited the appropriate amount of time select Test again to run a second Check Switch test TracVision M1 User s Guide Chapter 4 Setup 8 Once the Check Switch test is complete refer to the tables in Figure 15 and verify the values displayed on your TV match those required for your selected service If your values match Exit the menu and allow the receiver to download the program guide If your values do not match Rese
28. oration ExpressVu is a property of Bell ExpressVu a wholly owned subsidiary of Bell Satellite Services All other trademarks are the property of their respective owners Disclaimer Every effort has been made to ensure the correctness and completeness of the material in this document No company shall be liable for errors contained herein The information in this document is subject to change without notice No warranty of any kind is made with regard to this material including but not limited to the implied warranties of merchantability and fitness for a particular purpose Table of Contents 1 Introduction Using this Manual System 2 Operation Receiving Satellite TV Signals Turning the System On Off Understanding the Status Screen Switching Satellites Changing the Satellite Switching Mode Product Gare 2 0210 CARER AA 3 System Preferences Adjusting the Display Brightness Entering Latitude Longitude 4 Setup ExpressVu Setup ssss DISH Network Setup DIRECTV STU dune och paca Manual Mode Setup
29. p the system to track a custom set of satellites in Manual mode you can use the interface box to switch among them Simply press the CHANGE button until the display shows the desired satellite Then press ACCEPT MENUS CHANGE ACCEPT EXIT Cv Pa tv x TracVision M1 User s Guide Chapter 2 Operation Changing the Satellite Switching Mode Unless your system is set up in Manual mode the antenna will automatically switch satellites as you change channels using the receiver s remote control However if you want to manually select a satellite for some reason the interface box allows you to switch from automatic to manual switching You can also switch back to automatic switching using this same menu function Follow the steps in the flowchart below to change the satellite switching mode Figure 8 Satellite Switching Mode Press MENUS until DIAGNOSTICS No is displayed DIAGNOSTICS NO v n NEXT MENU CHANGE J DIAGNOSTICS ECHANGE YES ENTERING DIAGNOSTICS Press MENUS until SAT SWITCH AUTO is displayed SAT SWITCH AUTO vNEXT MENU ECHANGE SAT SWITCH MANUAL SCHANGE ACCEPT SAT SWITCH MANUAL TracVision M1 User s Guide Chapter 2 Operation Product Care Please consider the following antenna care guidelines for maintaining peak performance Periodically wash the exterior of the antenna dome with fresh water and mild detergent Avoid harsh
30. pter 2 Operation Automatic Switching All operating modes provide automatic satellite switching using the primary receiver the receiver connected to the Unstacked Output jack on the interface box The antenna will automatically switch satellites as you change channels using the primary receiver s remote NOTE The receiver might take up to 30 seconds to display video when changing channels switching between satellites and or switching between standard definition and high definition channels NOTE DISH Network receivers may switch to a different satellite on their own in response to a blockage condition For example if the antenna s view of the 110 satellite becomes blocked for over a minute the receiver may try switching to the 119 satellite If this occurs you will see an error message on the TV Once the antenna can see the selected satellite again the receiver will automatically switch back and the error message will disappear How Switching Satellites Affects Additional Receivers The TracVision system tracks one satellite at a time Therefore if you switch satellites using the primary receiver televisions connected to other receivers might display different programming no programming or an error message Simply select a channel carried by the new satellite or use the primary receiver to switch back to the original satellite Only the primary receiver controls satellite selection Manual Switching If you set u
31. r supplied TracVision M1 User s Guide Chapter 1 Introduction System Components The TracVision M1 system includes the following components The antenna uses integrated DVB technology to quickly acquire and track the correct satellite switch between satellites and send TV signals to the interface box Internal gyros allow the un antenna to track the satellite at all times even TRAGE while you re the move The multi service interface box controller supplies power to the antenna and delivers satellite TV signals to your satellite TV receiver The interface box also allows you to set up the system using the pushbuttons and LCD display NOTE Henceforward this manual uses the term interface box to refer to the multi service interface box controller Compatible Receivers To ensure compatibility with the TracVision system KVH recommends the receiver models shown in the table below These receivers have all been validated by KVH to work well with the TracVision system For information on connecting different receiver models contact KVH Technical Support at 401 847 3327 Figure 3 KVH Validated Receivers Standard Definition Models DIRECTV DISH Network ExpressVu D12 311 3100 D11 211k 4110 D10 211 High Definition HD Models DIRECTV DISH Network ExpressVu HD not 211k 6100 supported 211 6131 TracVision M1 User s Guide Ch
32. reen does not show SYSTEM NEEDS SETUP follow the steps in Resetting the System to Change Setup on page 36 Figure 11 ExpressVu Setup TRACKING DTV 101 Press any button SYSTEM NEEDS SETUP to begin SERVICE DIRECTV Press CHANGE until VACCEPT EXPRESSVU is displayed SERVICE EXPRESSVU ECHANGE ACCEPT C ACCEPT displayed Then press ACCEPT MODE SINGLE SAT ECHANGE INSTALLING Exvu sats Displays satellites installed for the XX XX selected mode RESTARTING ANTENNA 5 TracVision M1 User s Guide Chapter 4 Setup Step 2 Run Receiver Check Switch Tests To configure the primary receiver for your selected ExpressVu mode and automatic satellite switching you need to run two Check Switch tests on the receiver The first Check Switch test finds the correct satellites the second configures the receiver for those satellites To configure additional receivers for your selected mode you need to run just one Check Switch test on each see page 27 IMPORTANT If you remove a receiver from the vessel and configure it for a home setup you will need to repeat this step to reconfigure that receiver for a mobile setup whenever you reconnect it to the TracVision system Primary Receiver Run Two Check Switch Tests Follow these steps to run two Check Switch tests on the primary receiver which is connected to the Unstacked Output
33. t the system follow the process on page 36 then repeat the entire DISH setup process starting with Step 1 on page 29 Figure 15 Expected Check Switch Results DISH 1000 129 Results Port 1 2 3 Satellite 119 110 129 Trans OK OK OK Status Reception Verified Switch SW64 DISH 1000 61 Results Port 1 2 3 Satellite 119 110 61 Trans OK OK OK Status Reception Verified Switch SW64 DISH 500 Results Input 1 1 2 2 Satellite 119 119 110 110 Polarity Odd Even Odd Even Status Reception Verified Switch SW42 TracVision M1 User s Guide Chapter 4 Setup Additional Receiver s Run One Check Switch Test IMPORTANT You do not need to run a Check Switch test on an additional receiver if it was preconfigured by KVH for your desired DISH Network satellites If any receivers are connected to the Stacked Output jack on the interface box follow these steps to run a single Check Switch test on each additional receiver one at a time 1 Temporarily disconnect the primary receiver from the Unstacked Output jack on the interface box Connect the additional receiver in its place 2 Perform Steps 1 5 on page 30 to run the test 3 Wait 15 minutes then verify that the values displayed on the TV match those shown in Figure 15 If the values do not match try run
34. to show No Switch Detected Switch Type Unknown a similar error message No action is required If your values do not match and you selected Dual Sat mode Reset the system follow the process on page 36 then repeat the entire ExpressVu setup process starting with Step 1 on page 25 Figure 12 Expected Check Switch Results ExpressVu Dual Sat Results Input 1 1 2 2 Satellite 91 91 82 82 Polarity Odd Even Odd Even Status Reception Verified Switch SW21 Additional Receiver s Run One Check Switch Test If any receivers are connected to the Stacked Output jack on the interface box follow these steps to run a single Check Switch test on each additional receiver one at a time 1 Temporarily disconnect the primary receiver from the Unstacked Output jack on the interface box Connect the additional receiver in its place Perform Steps 1 5 on page 26 to run the test Wait 15 minutes then verify that the values displayed on the TV match those shown in Figure 12 If the values do not match and the system is set to Dual Sat mode try running another Check Switch test If your system is set to Single Sat mode an error message will appear instead this is normal zi a J TracVision M1 User s Guide Chapter 4 Setup DISH Network Setup You can set up the system for any one of the 1 following DISH Network operating modes
35. ure 18 Factory Reset Press MENUS until DIAGNOSTICS No is displayed DIAGNOSTICS NO vNEXT MENU HCHANGE DIAGNOSTICS YES ECHANGE ENTERING DIAGNOSTICS SYSTEM RESET NO NEXT MENU ECHANGE SYSTEM RESET YES ECHANGE RESET TO FACTORY TRACKING DTV 101 SYSTEM NEEDS SETUP TracVision M1 User s Guide Chapter 5 Troubleshooting 5 Troubleshooting This chapter identifies potential problems along with their possible causes and solutions It also explains how to get technical support Contents Five Simple Checks 39 System Status Lights ssssss 40 Eiror Messages 42 Running the Diagnostics 43 Viewing System Information 45 Calibrating the Gyros sess 47 Changing Tracking Parameters 48 5 222222222099 5 50 im TracVision M1 User s Guide Chapter 5 Troubleshooting Five Simple Checks If you are experiencing a problem receiving satellite TV with your TracVision system perform the five simple checks below If none of these are the problem check the status lights on the interface box and or perform a diagnostics test as explained in
36. w kvh com wheretogetservice If you need help finding an authorized technician please contact Technical Support Phone 1 401 847 3327 E mail techs kvh com Mon Fri 9 am 6 pm ET Sat 9 am 2 pm ET Product Registration Be sure to register your TracVision system with KVH The registration process is quick easy online and ensures the best possible service from KVH Visit www kvh com register or refer to the Product Registration Form When you register you ll enjoy a wide range of benefits including Free e mail notification of enhancements and software updates to improve the performance of your system e Fast convenient customer and technical support e Alerts about changes and improvements to services and programming Product news and special offers Complete privacy KVH will never sell or share your data with other companies or organizations Appendix A Wiring Diagrams This appendix provides wiring diagrams for various receiver configurations Contents Wiring Diagram 1 53 Wiring Diagram 2 54 Wiring Diagram 3 Receivers 55 TracVision M1 User s Guide Appendix A Wiring Diagrams UN Wiring Diagram 1 Receiver To Antenna Interface Box TracVision M1 User s Guide Appendix A Wiring Diagrams
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