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HP EliteBook 9470m Notebook PC

1. Item Component Spare part number Service cover RCTO 713547 001 15 Memory modules PC3 12800 1666 MHz DDR3 4 GB 641369 001 2 GB 652972 001 16 WLAN module Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter 657325 001 Intel Centrino Advanced N 6235 670292 001 Atheros AR9462 802 11a b g n 2 x 2 Bluetooth 4 0 Combo Adapter 676786 001 Intel Centrino Advanced N 6205 Combo Adapter 695915 001 17 WWAN module HP 1t2523 LTE HSPA Mobile Broadband Module 675793 001 HP 1t2522 LTE EV DO Mobile Broadband Module 675791 001 HP un2430 EV DO HSPA Mobile Broadband Module 634400 001 HP hs2350 HSPA Mobile Broadband Module 668969 001 HP un2430 EV DO HSPA Mini Card 702080 001 HP hs2350 hspa Mobile Broadband Module 710788 001 18 mSATA drive 256 GB mSATA drive 702866 001 32 GB mSATA drive 702867 001 24 GB mSATA drive 702868 001 Hard Drive Hardware Kit not illustrated includes hard drive bracket connector 702870 001 and screws 19 Solid state drive includes bracket connector and screws 256 GB SATA III self encrypting drive SED 702865 001 240 GB SATA III 721798 001 180 GB SATA III 702864 001 128 GB SATA III 721725 001 20 Hard drive does not include hard drive bracket connector or screws 500 GB 7200 rpm 7 mm self encrypting drive 703268 001 500 GB 7200 rpm 7 mm 703267 001 320 GB 7200 rpm 7 mm 634862 001 320 GB 7200 rpm 7 mm locked 7
2. Metric U S Dimensions Width 33 80 cm 13 3 in Depth 23 13 cm 9 09 in Height front to back 1 95 cm 0 77 in Weight Equipped with one memory module WLAN module and 1 63 kg 3 6 lbs mSATA drive Input power Operating voltage and current 18 5V dc 8 3 5A 65W or 19 0 V dc 4 74 A 90 W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety standards specify thermal limits for plastic surfaces The device operates well within this range of temperatures 90 Chapter 6 Specifications 35 6 cm 14 0 in display specifications Metric U S Dimensions Height 17 6cm 6 93 in Width 31 2 cm 12 28 in Diagonal 35 7 cm 14 06 in Number of colors up to 16 8 million Contrast ratio 200 1 typical Brightness 200 nits typical Pixel resolution Pitch 0 197 x 0 197 mm Format HD SVA 1366 x 768 Configuration RGB vertical stripe Backlight LED Character display 80 x 25 Total power consumption 3 46W Viewing angle 65 horizontal 50 vertical typical 35 6 cm 14 0 in display specifications 91 Hard drive specifications
3. 3 Vents 2 Enable airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 4 Speakers 2 Produce sound NOTE In Windows 8 to use the SRS Premium Sound software from the Start screen type SRS and then select SRS Premium Sound from the list of apps 5 Hard drive bay Contains the hard drive 6 Battery release latch Releases the battery from the battery bay 7 Battery bay and SIM slot NOTE SIM slot on select models only Contains the battery Supports a wireless subscriber identity module SIM The SIM slot is located inside the battery bay on the right side Bottom 15 16 3 Illustrated parts catalog Service tag and PCID label Service tag When ordering parts or requesting information provide the computer serial number and model description provided on the service tag poa a das un Product JOOOOOOOK n mn m gu E EE E Warranty ly lyOy Model XXXXXXX e Product name 1 This is the product name affixed to the front of the computer e Serial number s n 2 This is an alphanumeric identifier that is unique to each product e Partnumber Product number p n 3 This number provides specific information about the product s hardware components The part number helps a service te
4. cccececcesecesscceseeesseecseccescecsscecaecsesesecessecenscesaeceseecsueeesueceeeecsacecaeeeeesesaceeeneesaees 18 Display assembly subcomponents eese sessi sse ee eese eene nennen nenne nns th setas tese th sets stas etna sese sa sss sas sns s snas 22 MaSS storage CEVICeS eL M 23 Miscellaneors parts eret err tein intrent Revd eel Peres d esI ved Eee Lon EUR NO LER R RR 24 Sequential part number listing eee eesses esses esee enses tn eth eins tns tns ne trennen enne th sienne th ss snnt 25 4 Removal and replacement procedures eccL eee e eres ee eee eee eese esee ses sos esses sess essa e sso esses sesso sos se saos seu 31 Preliminary replacement requirements ccsccescesscsscesscescesscessessecssessecsseseecseeseecsseseeseeseesaeeesecessesscesseesseseesss 31 ME o EATI ED 31 Servic consideratiONS adinean aia iaaii M 31 PUASCIC PONS ais sae se 31 Cables and connectors ecessesescceceeceecesceeceecescesceecesceaceeeenceaeeasenceacsaeeeceecsaesaneeceeeaees 31 Drive handling ee 32 Grounding guidelines 0 0 eee eeeeeseceeeeeeeececeeceseesceecusescesacseeceesscsaeeecsaceacesceaceaseseesceseesaeeneeeeaeeneaeees 32 Electrostatic discharge damage scesccsc
5. 4 Remove the battery see Battery on page 36 5 Removethe hard drive cover see Hard drive cover on page 41 Remove the service cover 1 Loosen the 5 captive Phillips screws 1 that secure the cover to the computer 2 Tilt the door up from the computer slightly 2 and then lift the cover up and off the computer 3 Reverse the removal procedures to install the service cover Component replacement procedures 47 48 Memory module Ey NOTE Primary and expansion memory is installed in a stacked configuration in the bottom of the computer Description Spare part number 4 GB memory module PC3 12800 1600 MHz 641369 001 2 GB memory module PC3 12800 1600 MHz 652972 001 Update BIOS before adding memory modules Before adding new memory make sure you update the computer to the latest BIOS A CAUTION Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems To update BIOS 1 Navigate to www hp com Click Support amp Drivers gt Drivers amp Software In the Enter a product name number box type the computer model information and then click Search Click the link for the computer model Select the operating system and then click Next Under Step 2 Select a Download click the BIOS link Click the link for the most recent BIOS eo ee SS OMM Click the Download button and then follow the on screen instructi
6. i Disconnect the display panel cable 1 from the LCD panel Remove the screws 2 that secure the LCD panel to the display rear panel Release the LCD panel 3 from the display rear panel Release the tape 4 that secures the LCD panel to the display rear panel Display 117 23 Remove the LCD panel 24 Recycle the LCD panel and backlight 118 Chapter 10 Recycling Index A AC adapter spare part numbers 24 26 advanced system diagnostics 81 85 antenna removal 76 77 spare part number 23 28 77 Antenna Kit spare part number 23 28 audio product description 2 audio in microphone jack identifying 13 audio out headphone jack identifying 13 B Backup and Restore 96 99 base enclosure removal 57 spare part number battery identifying 15 removal 36 spare part numbers battery light 12 battery releaselatch 15 BIOS determining version 80 84 87 downloading an update 80 84 88 updating 80 84 87 Blu ray R RE DVD RW SuperMulti DL Drive precautions 32 Blu ray ROM DVD RW SuperMulti DL Drive precautions 32 buttons left pointing stick 7 left TouchPad 7 power 9 right pointing stick 7 right TouchPad 7 20 28 57 21 26 36 volume mute 10 wireless 10 C cables service considerations 31 caps lock light identifying 8 chipset product description 1 components bottom 15 display 6 front 12 leftside 13 right side 14 top 7 computer major components 18 computer reset 105 Comp
7. Remove the speakers 2 from the computer Reverse this procedure to install the speakers Component replacement procedures 69 Smart card board Description Spare part number Smart card board includes cable 702844 001 Before removing the smart card reader follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 1 2 3 4 a b c d e f g Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 36 Hard drive cover see Hard drive cover on page 41 Hard drive see Hard drive SSD drive on page 42 Service cover see Service cover on page 47 Keyboard see Keyboard on page 54 Base enclosure see Base enclosure on page 57 Fan see Fan on page 62 System board see System board on page 63 Remove the smart card board 1 Remove the Phillips PM2 0x2 5 broadhead screw 1 that secures the board to the computer 2 Rotate the board upward 2 at an angle and then remove it from the computer 3 Reverse the removal procedures to install the smart card board 70 Chapter4 Removal and replacement procedures Fingerprint reader board Description Spare part number Fingerprint reader board includes cable
8. Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup f NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 n S w N Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select File gt Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File gt Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Ey NOTE Your password settings and security settings are not changed when you restore the factory settings Windows 7 Computer Setup BIOS and Advanced System Diagnostics 79 Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine
9. 14 0 in display specifications cccsesssscscesesscscssescescnsesessesecsesseseesessesscsensesecsenseseesesseseseeseeseseesees 91 Hard drive Specifications iere e ith en cto ette suds sentent esaet ashy tnam en aao dpa atte lobe don eain rie EE Re naa guai 92 Solid state drive specifications eaa eee sees sensere nnne AE EREA sena stans tastes nnns 93 mSATA drive specifications cccccsscesscesecsscesscssecseessseseessesssesseeseeseesseessesssesseecossceesssscaseceesaeecnsessesasecssecsesaes 94 7 BStRUD and EUR reiecit oasis MEME M MS RR M E E I E M EUR N 95 Windows 7 Backup and recovery esee eese eene nennen sitet nns nn sa tet nass ses taste se ses tasa sese r sese senas 95 Creating recovery media with HP Recovery Disc Creator esses enne nnns 95 Creating recovery media eese esee eene erns then tnnt enpas ii iani 96 Backing up your information cccccssesssesscesscesecsseessesescsseeseeeessesessssesesesecesseeeeseeeseeseneseeseneseess 96 Performing a system recovery cccscesccesscssscssecsssecseeseecssecssesssessecaecsaesaecaeesssecssesseeensesesesseeaeesaess 97 Using the Windows recovery tools esee eene nennen nennen nnns nns 97 Using f11 recovery tools eee esee eeeee enne entente ennt snn snnt rase nns na sn nennen 98 Using a Windows 7 operating system DVD purchased
10. 2 of the display bezel until the bezel disengages from the display assembly 3 Remove the display bezel 3 4 Disconnect all display panel cables 1 from the display inverter and remove the inverter 2 114 Chapter 10 Recycling 5 Remove all screws 1 that secure the display panel assembly to the display enclosure 6 Remove the display panel assembly 2 from the display enclosure 7 Position the display panel assembly upside down 8 Remove all screws that secure the display panel frame to the display panel 9 Use a sharp edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame 10 Remove the display panel frame 2 from the display panel 11 Remove the screws 1 that secure the backlight cover to the display panel Display 115 12 Liftthe top edge of the backlight cover 2 and swing it outward i l l 13 Remove the backlight cover 14 Position the display panel right side up 15 Remove the backlight cables 1 from the clip 2 in the display panel 16 Position the display panel upside down ZA WARNING The backlight contains mercury Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury 116 Chapter 10 Recycling 17 Remove the backlight frame from the display panel 18 Remove the backlight from the backlight frame 19 20 21 22
11. 500 GB 320 GB Dimensions Height 7 mm 7 mm Length 100 4 mm 100 4 mm Width 69 9 mm 69 9 mm Weight 110g 110g Interface type SATA SATA Transfer rate Synchronous maximum 1 1 GB sec 1 1 GB sec Security ATA security or SED ATA security Seek times typical read including setting Single track 1 5 ms 1 5 ms Average read write 11 13 ms 11 13 ms Maximum 22 ms 22ms Logical blocks 976 773 168 628 142 448 Disk rotational speed 7200 rpm 7200 rpm Operating temperature 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details 92 Chapter6 Specifications Solid state drive specifications 180 GB 256 GB Dimensions Height 7 mm 7 mm Length 100 5 mm 100 5 mm Width 69 9 mm 69 9 mm Weight 78g 78g Interface type ATA 7 ATA 7 Transfer rate Sequential Read Up to 550 MB s Up to 460 MB s Random Read Up to 50K IOPS Up to 46K IOPS Sequential Write Up to 520 MB s Up to 260 MB s Random Write Up to 80K IOPS Up to 56K IOPS Ready time Maximum to not busy 2 0s 4 0s Access times Logical 0 1 ms 0 1 Total logical sectors 351 651 888 500 118 192 Operating temperature Operating 0 to 70 C 32 F to 158 F 0 to 70 C 32 F to 158 F 55 to 95 C 67 F to 40 to 80 C 40 F to Non operating 203 F 176 F 1 GB 1 billion bytes when referring to
12. HP EliteBook 9470m Notebook PC Maintenance and Service Guide Copyright 2012 2013 Hewlett Packard Development Company L P Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Intel and Core are U S registered trademarks of Intel Corporation Microsoft Windows and Windows Vista are U S registered trademarks of Microsoft Corporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Third Edition August 2013 First Edition October 2012 Document Part Number 709798 003 Safety warning notice A WARNING Toreduce the possibility of heat related injuries or of overheating the device do not place the device directly on your lap or obstruct the device air vents Use the device only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with th
13. includes keyboard cable and pointing stick cable 702843 031 B Keyboard with pointing stick for use in the United Kingdom and Singapore includes keyboard cable and pointing stick cable 702843 041 B Keyboard with pointing stick for use in Germany includes keyboard cable and pointing stick cable 702843 051 B Keyboard with pointing stick for use in France includes keyboard cable and pointing stick cable 702843 061 B Keyboard with pointing stick for use in Italy includes keyboard cable and pointing stick cable 702843 071 B Keyboard with pointing stick for use in Spain includes keyboard cable and pointing stick cable 702843 081 B Keyboard with pointing stick for use in Denmark includes keyboard cable and pointing stick cable 702843 091 B Keyboard with pointing stick for use in Norway includes keyboard cable and pointing stick cable 702843 131 B Keyboard with pointing stick for use in Portugal includes keyboard cable and pointing stick cable 702843 141 B Keyboard with pointing stick for use in Turkey includes keyboard cable and pointing stick cable 702843 151 B Keyboard for use in Greece includes keyboard cable and pointing stick cable 702843 161 B Keyboard with pointing stick for use in Latin America includes keyboard cable and pointing stick cable 702843 171 B Keyboard with pointing stick for use in Saudi Arabia includes keyboard cable and pointing stick cable 702843 201 B Keyboard with pointing stick for use in Brazil include
14. www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html Follow the on screen instructions to identify your computer and access the BIOS update you want to download Click the option for software and driver downloads type your computer model number in the product box and then press enter Follow the on screen instructions to identify your computer and access the BIOS update you want to download Click your specific product from the models listed Click the appropriate operating system Go to the BIOS section and download the BIOS software package Follow the installation instructions as provided with the downloaded BIOS software package Ey NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in Advanced System Diagnostics Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the
15. 702845 001 Before removing the fingerprint reader board follow these steps 1 B wu M Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 36 and then remove the following components a b c d f g Hard drive cover see Hard drive cover on page 41 Hard drive see Hard drive SSD drive on page 42 Service cover see Service cover on page 47 Keyboard see Keyboard on page 54 Base enclosure see Base enclosure on page 57 Fan see Fan on page 62 System board see System board on page 63 Remove the fingerprint reader board 1 2 3 Position the system board upside down Disconnect the fingerprint reader board cable from the system board connector and then remove the assembly Remove the fingerprint reader board and cable Reverse this procedure to install the fingerprint reader board Component replacement procedures 71 72 Display assembly This section describes removing components that require you to completely remove the display panel For more information about removing display components that do not require that you remove the assembly from the computer see Display as
16. Microsoft Office Windows 7 e Windows 7 Home Basic 32 bit with Office Transition emerging markets only not available in Japan e Windows 7 Home Premium 64 and 32 bit with Office Transition not available in Japan e Windows 7 Home Premium 64 bit with Office 2010 Personal only in Japan e Windows 7 Home Premium 64 bit with Office 2010 Home and Business only in Japan e Windows 7 Home Premium 64 bit with Office 2010 Professional only in Japan e Windows 7 Professional 64 and 32 bit with Office 2010 Transition not available in Japan Windows 7 Professional 64 and 32 bit with Office 2010 Home and Business only in Japan e Windows 7 Professional 64 and 32 bit with Office 2010 Personal only in Japan e Windows 7 Professional 64 and 32 bit with Office 2010 Professional only in Japan Windows 8 e Windows 8 Professional 64 with Windows 7 Professional 64 and 32 Image with Office 2010 Transition not available in Japan e Windows 8 Professional 64 with Windows 7 Professional 64 and 32 Image with Office 2010 Personal only in Japan e Windows 8 Professional 64 with Windows 7 Professional 64 and 32 Image with Office 2010 Home and Business only in Japan 4 Chapter 1 Product description Category Description e Windows 8 Professional 64 with Windows 7 Professional 64 and 32 Image with Office 2010 Professional only in Japan e Windows 8 Professional 64 Office 2010 Transition not available in Japan e
17. NEMA 6 15P 15 A 250 V configuration 3 Theappliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V configuration 4 Theflexible cord must be Type RWV 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 5 Theflexible cord must be Type VCTF 3 conductor 0 75 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 112 Chapter9 Power cord set requirements 10 Recycling Battery When a non rechargeable or rechargeable battery has reached the end of its useful life do not dispose of the battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle Display A WARNING The backlight contains mercury Exercise c
18. Only a digitally signed Flash fingerprint ProtectTools Security application can make the templates Manager call to write to the flash Questions and answers 1 How can the BIOS settings be restored returned to factory settings a Turn on or restart the computer and press F10 when prompted near the bottom of the display b Select File then select Restore defaults c Follow the on screen instructions d Select File save changes and exit then press Enter What kind of configuration data is stored on the DIMM Serial Presence Detect SPD memory module How would this data be written The DIMM SPD memory contains information about the memory module such as size serial number data width speed timing voltage and thermal information This information is written by the module manufacturer and stored on an EEPROM This EEPROM cannot be written to when the memory module is installed in a PC Third party tools do exist that can write to the EEPROM when the memory module is not installed in a PC There are various third party tools available to read SPD memory Does the Firmware Hub for System BIOS contain the BIOS program Is this chip writable and if so how The Firmware Hub does contain the BIOS program and is writable A utility is required to perform the write function In some PC systems the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer Is this true for these BIO
19. Windows 8 Professional 64 Office 2010 Personal only in Japan e Windows 8 Professional 64 Office 2010 Home and Business only in Japan e Windows 8 Professional 64 Office 2010 Professional only in Japan e Windows 8 64 Office 2010 Transition not available in Japan e Windows 8 64 Office 2010 Personal only in Japan e Windows 8 64 Office 2010 Home and Business only in Japan e Windows 8 64 Office 2010 Professional only in Japan e Windows 8 64 Office 2010 Transition emerging markets only not available in Japan Restore media DR DVD e Windows 7 without Windows DVD e Windows 7 with Windows DVD e Windows 8 Restore media OS DVD e Windows 7 Home Basic 32 bit e Windows 7 Home Premium 64 and 32 bit e Windows 7 Professional 64 and 32 bit Certified e SuSE Linux 64 bit Service Pack 2 Web only support e Windows XP Pro 32 bit e Windows 7 Home Basic 64 bit e Windows 7 Enterprise 64 and 32 bit e Windows 7 Ultimate 64 and 32 bit Serviceability End user replaceable parts e X ACadapter e Battery e Harddrive Solid state drive e Keyboard e Memory module e mSATA flash cache e WLAN module e WWAN module 2 External component identification Display Component Description 1 WLAN antennas 2 Send and receive wireless signals to communicate with wireless local area networks WLAN 2 WWAN antennas 2 select models only Send and receive wireless signals to
20. an optional external optical drive and back up your system As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair discs select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs You can back up your information to an optional external hard drive a network drive or discs Note the following when backing up e Storepersonalfiles in the Documents library and back it up regularly e Backup templates that are stored in their associated programs e Savecustomized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences e When backing up to discs use any of the following types of discs purchased separately CD R CD RW DVD R DVD R DL DVD R DVD R DL or DVD RW The discs you use will depend on the type of optical drive you are using f NOTE DVDs and DVDs with double layer DL support store more information than CDs so using them for backup reduces the number of recovery discs required e When backing up to discs number each disc before inserting it into the external drive To create a backup using Backup and Restore Ey NOTE
21. by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 36 5 Remove the hard drive cover see Hard drive cover on page 41 6 Remove the service cover see Service cover on page 47 Remove the keyboard 1 Loosen the 4 captive Phillips screws that secure the keyboard to the computer 2 Rest and secure the computer on its right side 3 Partially open the computer Chapter 4 Removal and replacement procedures 4 Insert a screw driver or similar thin tool into the keyboard release opening near the fan and then press on the back of the keyboard until the keyboard disengages from the computer 5 Turn the computer right side up with the front toward you 6 Lift the rear edge of the keyboard 1 and then swing the keyboard up and forward 2 until it rests upside down on the palm rest 3 7 Release and disconnect the following connectors and cables e Releasethe pointing stick connector 1 and remove the cable 2 e Releasethe large keyboard connector 3 and remove the cable 4 e Releasethe small keyboard connector 5 and remove the cable 6 Component replacement procedures 55 8 Remove the keyboard Reverse this procedure to install the keyboard 56 Chapter 4 Removal and replacement procedures Base enclosure Description Spare part number Base enclosure 702863 001 Before removing t
22. communicate with wireless wide area networks WWAN 3 Internal microphones 2 Record sound 4 Webcam light select models only On The webcam is in use 5 Webcam select models only Records video and captures still photographs To use the webcam in Windows 7 select Start gt All Programs gt HP gt HP Webcam For information on using the webcam in Windows 8 access Help and Support From the Start screen type help and then select Help and Support from the list of apps For information on using the webcam access Help and Support From the Start screen type help and then select Help and Support from the list of apps 6 Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on NOTE The display switch is not visible from the outside of the computer The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices refer to the section of the Regulatory Safety and Environmental 6 Chapter 2 External component identification Component Description Notices that applies to your country or region In Windows 7 these notices are located in Help and Support In Windows 8 to access this guide select the HP Support Assistant app from the Start screen select My computer and then select User guides Top TouchPad f NOTE Windows 8
23. components observe these precautions Keep components in their electrostatic safe containers until you are ready to install them Before touching an electronic component discharge static electricity by using the guidelines described in this section Avoid touching pins leads and circuitry Handle electronic components as little as possible If you remove a component place it in an electrostatic safe container The following table shows how humidity affects the electrostatic voltage levels generated by different activities A CAUTION A product can be degraded by as little as 700 V 32 Chapter4 Removal and replacement procedures Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800V 400V Removing DIPS from plastic tube 2 000 V 700V 400V Removing DIPS from vinyl tray 11 500V 4 000 V 2 000 V Removing DIPS from Styrofoam 14 500V 5 000V 3 500V Removing bubble pack from PCB 26 500 V 20 000 V 7 000 V Packing PCBs in foam lined box 21 000 V 11 000V 5 000 V Preliminary replacement requirements 33 34 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with con
24. computer Remove the battery see Battery on page 36 and then remove the following components a b c d Hard drive cover see Hard drive cover on page 41 Hard drive see Hard drive SSD drive on page 42 Service cover see Service cover on page 47 Keyboard see Keyboard on page 54 Base enclosure see Base enclosure on page 57 Remove the power connector 1 2 3 4 Position the base enclosure with the front toward you Disconnect the power connector cable from the system board 1 Lift the power connector from the computer 2 Remove the power connector Reverse this procedure to install the power connector Component replacement procedures 61 Fan 62 Description Spare part number Fan includes cable 702859 001 Before removing the fan follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 1 2 3 4 a b c d e Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 36 Hard drive cover see Hard drive cover on page 41 Hard drive see Hard drive SSD drive on page 42 Service cover see Service cover on page 47 Keyboard see Keyboard on page 54 Base enclosure see Ba
25. console or local applications registered by an administrator to have access to the space Bluetooth flash 2Mbit No Yes Stores Programmed at the factory A utility is required for Bluetooth Tools for writing data to this writing data to this configuration memory are not publicly memory and is made and firmware available but can be obtained available through newer from the silicon vendor versions of the driver if the flash requires an upgrade 802 11 WLAN 4kb to 8kb No Yes Stores Programmed at the factory A utility is required for EEPROM configuration Tools for writing data to this writing data to this and calibration memory are not made public memory andis typically data not made available to the public unless a firmware upgrade is necessary to address a unique issue Web Camera 64K bit No Yes Store WebCam Using a utility from the device A utility is required for configuration and firmware manufacturer that can be run from Windows writing data to this memory and is typically not made available to the public unless a firmware Non volatile memory usage 109 Non Volatile Memory Type Amount Does this Does this What is the How is data input into this How is this memory write Size memory memory purpose of this memory protected store retain data memory customer when power data is removed upgrade is necessary to address a unique issue Fingerprint Reader 512kByte Yes Yes Stores By enrolling in HP
26. drive does not include hard drive bracket connector or screws NOTE The hard drive bracket connectors and screws are included in the Hard Drive Hardware Kit spare part number 702870 001 634400 001 A HP un2430 EV DO HSPA Mobile Broadband Module Sequential part number listing 25 26 Spare part CSR Description number flag 641369 001 A 4 GB memory module PC3 12800 1600 MHz 652972 001 A 2 GB memory module PC3 12800 1600 MHz 656840 001 A Wireless 2 4 GHz mouse 657325 001 A Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter 668969 001 A HP hs2350 HSPA Mobile Broadband Module 670292 001 A Intel Centrino Advanced N 6235 675791 001 A HP 1t2522 LTE EV DO Mobile Broadband Module 675793 001 A HP 1t2523 LTE HSPA Mobile Broadband Module 676786 001 A Atheros AR9462 802 11a b g n 2 x 2 Bluetooth 4 0 Combo Adapter 687945 001 A 4 cell 52 Wh 3 55 Ah Li ion battery 693711 001 A 65 W HP Smart AC adapter 695915 001 A Intel Centrino Advanced N 6205 Combo Adapter 696621 001 A 6 cell 51 Wh 2 55 Ah Li ion travel battery 696694 001 A 45 W HP Smart AC adapter non PFC 702080 001 A HP un2430 EV DO HSPA Mini Card 702842 001 N Display Panel Support Kit includes display enclosure WLAN antenna cables and transceivers and WWAN antenna cables and transceivers 702843 001 B Keyboard with pointing stick for use in the United States
27. for use on models with a webcam 702861 001 N Display bezel for use on models without a webcam 702863 001 N Base enclosure 702864 001 A Solid state drive 180 GB SATA III includes bracket connector and screws 702865 001 A Solid state drive 256 GB SATA III self encrypting drive SED includes bracket connector and screws 702866 001 A 256 GB mSATA drive 702867 001 A 32 GB mSATA drive 702868 001 A 24 GB mSATA drive 702869 001 N Speaker assembly includes cable 702870 001 A Hard Drive Hardware Kit includes hard drive bracket connector and screws 702871 001 N 35 6 cm 14 0 in LED HD AntiGlare display panel 702873 001 N Microphone module 702875 001 A AC power connector 702876 001 N Antenna Kit includes left and right WLAN antenna cables and transceivers and left and right WWAN antenna cables and transceivers 702877 001 N Plastics Kit includes SD slot insert and hard drive cover 702878 001 A Docking station 703267 001 A 500 GB 7200 rpm 7 mm hard drive does not include hard drive bracket connector or screws NOTE The hard drive bracket connector and screws are included in the Hard Drive Hardware Kit spare part number 702870 001 703268 001 A 500 GB 7200 rpm 7 mm SED hard drive does not include hard drive bracket connector or screws NOTE The hard drive bracket connector and screws are included in the Hard Drive Hardware Kit spare part number 702870 001 704439 001 N System board with Intel Core i5 331
28. instructions on reinstalling traditional applications From the Start screen type help and then select Help and Support Windows 8 Backup and recovery 101 f NOTE You may be prompted for your permission or password when using Refresh See Help and Support for more information From the Start screen type he1p and then select Help and Support To start Refresh 1 2 3 On the Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Under Refresh your PC without affecting your files select Get started and follow the on screen instructions Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data apps and settings from your computer and reinstalls Windows 5 7 IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key or from the Start screen To use the f11 key 1 2 3 Press f11 while the comput
29. item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e Toscroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e Tocloseopen dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions 27 NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Pressf10to enter Computer Setup To exit Computer Setup menus choose one of the following methods e Toexit Computer Setup menus without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File Ignore Changes and Exit and then press enter e Tosave your changes and exit Computer Setup menus click the Save icon in the lower left corner of the screen and then follow the on screen instructions 86 Chapter5 Computer Setup BIOS and Advanced System Diagnostics Use the tab key and the arrow keys to select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup S NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setu
30. keyboard shown Component Description 1 Pointing stick Moves the pointer and selects or activates items on the screen 2 Left pointing stick button Functions like the left button on an external mouse 3 TouchPad on off button Turns the TouchPad on and off 4 TouchPad zone Moves the pointer and selects or activates items on the screen 5 Left TouchPad button Functions like the left button on an external mouse 6 Right pointing stick button Functions like the right button on an external mouse 7 Right TouchPad button Functions like the right button on an external mouse Top 8 Lights f NOTE Windows 7 keyboard shown Component Description 1 l Power light e On The computer is on e Blinking The computer is in the Sleep state e Off The computer is off or in Hibernation 2 Microphone mute light e On Microphone is off US Amber Microphone is on 3 Num lock light On Num lock is on 4 t I i Wireless light e White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on e Amber All wireless devices are off 5 Mute light LIS s e Amber Computer sound is off e Off Computer sound is on 6 Caps lock light On Caps lock is on 7 TouchPad light Chapter 2 External component identification e Amber The TouchPad is off e Off The TouchPad is on But
31. media and your initial backup immediately after initial system setup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup The system repair media select models only are used to start up boot the computer and repair the operating system in case of system instability or failure Your initial and subsequent backups allow you to restore your data and settings if a failure occurs On Start screen type backup select Settings and then select Save backup copies of your files with File History You can back up your information to an optional external hard drive or a network drive Note the following when backing up e Store personal files in the Documents library and back it up regularly e Backuptemplates that are stored in their associated programs e Save customized settings that appear in a window toolbar or menu bar by taking a screen shot of your settings The screen shot can be a time saver if you have to reset your preferences To create a backup using Backup and Restore f NOTE Be sure that the computer is connected to AC power before you start the backup process Sf NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 From the Start screen
32. models with Windows 8 Standard 717844 501 Intel Core i7 3687U processor 2 10 GHz 4 MB cache for use in models with Windows 8 Professional 717844 601 Intel Core i5 3337U processor 1 80 GHz 3 MB cache for use in models with Windows 8 Standard and 727621 501 HD displays Component replacement procedures 63 Description Spare part number Intel Core ib 3337U processor 1 80 GHz 3 MB cache for use in models with Windows 8 Professional 727621 601 and HD displays Intel Core ib 3437U processor 1 90 GHz 3 MB cache for use in models with Windows 8 Standard and 727622 501 HD displays Intel Core i5 3437U processor 1 90 GHz 3 MB cache for use in models with Windows 8 Professional 727622 601 and HD displays Intel Core i7 3687U processor 2 10 GHz 4 MB cache for use in models with Windows 8 Standard and 727623 501 HD displays Intel Core i7 3687U processor 2 10 GHz 4 MB cache for use in models with Windows 8 Professional 727623 601 and HD displays Before removing the system board follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 36 and then remove the following components a Hard dr
33. system board components each time the heat sink is removed Replacement thermal material is included with the heat sink processor and system board spare part kits The following illustration shows the replacement thermal material locations Thermal paste is used on the heat sink 1 and the processor 2 Reverse this procedure to install the heat sink 68 Chapter4 Removal and replacement procedures Speaker assembly Description Spare part number Speaker assembly includes cable 702869 001 Before removing the speaker assembly follow these steps 1 B wu M Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 36 and then remove the following components a b c d f g Hard drive cover see Hard drive cover on page 41 Hard drive see Hard drive SSD drive on page 42 Service cover see Service cover on page 47 Keyboard see Keyboard on page 54 Base enclosure see Base enclosure on page 57 Fan see Fan on page 62 System board see System board on page 63 Remove the speaker assembly 1 2 Remove the 2 Phillips PM2 0x3 0 screws 1 that secure each speaker to the computer
34. the screen Press f11 while the Press lt F11 gt for recovery message is displayed on the screen Follow the on screen instructions Using a Windows 7 operating system DVD purchased separately To order a Windows 7 operating system DVD go to the HP website For U S support go to http www hp com go contactHP For worldwide support go to http welcome hp com country us en wwcontact_us html You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer A CAUTION Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD xf NOTE This process takes several minutes 1 I6 9 M e m If possible back up all personal files Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads When prompted press any keyboard key Follow the on screen instructions Click Next Select Repair your computer Follow the on screen instructions After the repair is completed 1 2 Eject the Windows 7 operating system D
35. to the prior menu Repeat this procedure if more than one hard drive has a DriveLock password f Ifan Automatic DriveLock password is set select the Security menu scroll down to Automatic DriveLock then select the desired hard drive and disable protection Repeat this procedure if more than one hard drive has an Automatic DriveLock password g Select the File menu then Reset BIOS Security to factory default Click yes at the warning message h Select the File menu then Save Changes and Exit i Reboot the system If the system has a Trusted Platform Module TPM and or fingerprint sensor one or two prompts will appear One to clear the TPM and the other to Reset Fingerprint Sensor press F1 to accept or F2 to reject If the HP notebook model number ends in a p or w and includes Intel Centrino with VProTM reboot the PC and enter BIOS Setup by pressing F10 when prompted Select System 107 Configuration then AMT Options Then select Un configure AMT on next boot Select Save then Yes Select the File menu and then select Save Changes and Exit Reboot the system and confirm that you want to un configure AMT j Ifthe optional Intel Anti Theft Technology AT was activated contact the provider to de activate it k If the optional Absolute Software Computrace management and tracking service was activated on the notebook PC contact the provider to deactivate it l Remove all power and system batteries for at leas
36. whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup 2 Use a pointing device or the arrow keys to select File gt System Information 3 To exit Computer Setup without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File Ignore Changes and Exit and then press enter Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen type help and then select Help and Support 2 I
37. 0 GHz 4 MB cache for use in models with Windows 8 Professional 702848 601 Intel Core i5 3427U processor 1 80 GHz 3 MB cache for use in models with Windows 8 Standard 702849 501 Intel Core i5 3427U processor 1 80 GHz 3 MB cache for use in models with Windows 8 Professional 702849 601 Intel Core i5 3317U processor 1 70 GHz 3 MB cache for use in models with Windows 8 Standard 704439 501 Intel Core i5 3317U processor 1 70 GHz 3 MB cache for use in models with Windows 8 Professional 704439 601 Intel Core i3 3217U processor 1 80 GHz 3 MB cache for use in models with Windows 8 Standard 702847 501 Intel Core i3 3217U processor 1 80 GHz 3 MB cache for use in models with Windows 8 Professional 702847 601 Intel Core i5 3227U processor 1 90 GHz 3 MB cache for use in models with Windows 8 Standard 717841 501 Intel Core i5 3227U processor 1 90 GHz 3 MB cache for use in models with Windows 8 Professional 717841 601 Intel Core i5 3337U processor 1 80 GHz 3 MB cache for use in models with Windows 8 Standard 717842 501 Intel Core i5 3337U processor 1 80 GHz 3 MB cache for use in models with Windows 8 Professional 717842 601 Intel Core i5 3437U processor 1 90 GHz 3 MB cache for use in models with Windows 8 Standard 717843 501 Intel Core i5 3437U processor 1 90 GHz 3 MB cache for use in models with Windows 8 Professional 717843 601 Intel Core i7 3687U processor 2 10 GHz 4 MB cache for use in
38. 01 4 Speakers right and left include cables 702869 001 5 AC power connector 702875 001 6 Smart Card reader includes cable 702844 001 7 Fan includes cable 702859 001 8 System board includes processor and replacement thermal material For use in models without Windows 8 e Intel Core i7 3667U processor 2 00 GHz 3 2 GHz max turbo frequency 4 MB cache 702848 001 e Intel Core i5 3427U processor 1 80 GHz 2 8 GHz max turbo frequency 3 MB cache 702849 001 e Intel Corei5 3317U processor 1 70 GHz 2 6 GHz max turbo frequency 3 MB cache 704439 001 e Intel Core i3 3217U processor 1 80 GHz 3 MB cache 702847 001 e Intel Core i3 3227U processor 1 90 GHz 3 MB cache 717841 001 e Intel Corei5 3337U processor 1 80 GHz 3 MB cache 717842 001 e Intel Corei5 3427U processor 1 80 GHz 3 MB cache 717843 001 e Intel Corei7 3687U processor 2 10 GHz 4 MB cache 717844 001 e Intel Corei5 3337U processor 1 80 GHz 3 MB cache and HD displays 727621 001 e Intel Core i5 3437U processor 1 90 GHz 3 MB cache and HD displays 727622 001 e Intel Core i5 3687U processor 2 10 GHz 4 MB cache and HD displays 727623 001 For use in Windows 8 models e Intel Core i7 3667U processor 2 00 GHz 3 2 GHz max turbo frequency 4 MB cache 702848 501 for use in models with Windows 8 Standard e Intel Core i7 3667U processor 2 00 GHz 3 2 GHz max turbo frequency 4 MB cache 702848 601 for use in models with Windows 8 Professional e Intel
39. 048 MBx2 e 2048 MB 2048x1 Samsung 32 GB MLC mSATA module not available on computer models equipped with SSD SED or 256 mSATA Supports no Flash cache module configuration Hard drive Supports 7 0 mm 28 in 6 35 cm 2 5 in hard drives and solid state drives Customer accessible Serial ATA Category Description Supports the following hard drives e X 500 GB 7200 rpm self encrypting drive SED e 500 GB 7200 rpm e 320 GB 7200 rpm Solid state drive Solid state drive SSD mounts in the same bracket as the hard drive Customer accessible Serial ATA III Supports the following SSDs e 256 GBSED e 140 GB e 180 GB e 128 GB mSATA module Supports 256 GB mSATA module No available with flash cache module Audio and video Two stereo speakers HD audio with SRS PRO audio Integrated 720p HD webcam supports no camera option Integrated dual array microphone Ethernet Intel 82579LM 10 100 1000 Ethernet network interface card NIC with iAMT Intel 82579LM Gigabit Network Connection NIC Power Down technology S3 S4 S5 wake on LAN Ethernet cable not included Wireless Integrated wireless local area network WLAN options by way of wireless module Three WLAN antennas built into display assembly Support for the following WLAN formats e QC Atheros AR9462 802 11a b g n 2x2 BT4 0 combo e Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter Intel Centrino Adv
40. 1 2 Select Start All Programs Maintenance Backup and Restore Follow the on screen instructions to recover your system settings your computer select models only or your files To recover your information using Startup Repair follow these steps A CAUTION Using Startup Repair completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery T 2 4 5 If possible back up all personal files If possible check for the presence of the Windows partition and the HP Recovery partition To check for the Windows partition select Start Computer To check for the HP Recovery partition click Start right click Computer click Manage and then click Disk Management E NOTE If the HP Recovery partition has been deleted the f11 restore option will not function You must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc both purchased separately if the Windows partition and the HP Recovery partition are not listed For additional information see Using a Windows 7 operating system DVD purchased separately on page 98 If the Windows partition and the HP Recovery partition are listed restart
41. 103 Performing a system recovery eese nennen enses nn enne nnns nns tns nn sns insere nnns ns nnas 104 USB Recovery OptlIOD ecoiotc eet ecec ete eee caretes terry ieina caedes aad ara aco ee cr en Dra dede eet ava eere ur ade drea 104 vii Remove everything and reinstall SLED leeeeseee eese eese enne ennt nnne nn nnns nnnnnns 105 B Statemenror VOLUI LIEU oo cR ere cer oue SNCENNN NURNERES Gerne o sessanscuPe ui AMEN ME Se eres eR c ME NAM MM NU E Ms Reese 107 Non volatile memory USAGE ceteri trien eoe ea kn Yu Eun taux busy eun sav YS YN RN eT TN vied ieextouesueiveass 108 Questions and answers cceccessecssscecseecssscesceesstsessecestsecsscecseecsesecseecsesecseesssesessesesneecsaeecseeessesecseeesseecseeeensens 110 9 PGW OE GOK cor FEqiiE Ml BITS oeaoqi ee eee eR UIS PI Pon eoe EE POR a Qupd uM e REN E I SR PR E RELRRER MR CM EMO 111 Requirements for all countries eese esses sees eee eese teens tnnt tnn aste tn tnsi tesa sessi isst s essi nsa tasas tasses sr sins 111 Requirements for specific countries and regions eese eese eene nnn tn nnns tns nnn sn senes sns ns 111 pU cs slip esee USER 113 luli Mee 113 Ij e E Y 113 DIC ETE EEELIIEEIEEEEI 119 viii 1 Product description Category Product Name Description HP EliteBook 9470m Notebo
42. 23897 001 21 Battery Li ion 4 cell 52 Wh 3 55 Ah 687945 001 6 cell 60 Wh 2 7 Ah travel battery not illustrated 696621 001 Computer major components 21 22 Display assembly subcomponents Item Component Spare part number 1 Display bezel For use on models with a webcam 702860 001 For use on models without a webcam 702861 001 2 Webcam microphone module 702854 001 Microphone module 702873 001 Display Hinge Kit includes left and right display hinges and left and right hinge covers 702857 001 3a Display hinge covers 2 3b Display hinges 4 35 6 cm 14 0 in LED AntiGlare display panel HD 708771 001 HD 702871 001 Chapter 3 Illustrated parts catalog Item Component Spare part number Antenna Kit includes 702876 001 5a WWAN antenna cables and transceivers 5b WLAN antenna cables and transceivers 6 Display enclosure 702858 001 Display Panel Support Kit includes WLAN antenna cables and transceivers WWAN antenna 702842 001 cables and transceivers and display enclosure Mass storage devices Item Description Spare part number 1 Hard drive does not include hard drive bracket or screws 500 GB 7200 rpm 7 mm SED 703268 001 500 GB 7200 rpm 7 mm 703267 001 320 GB 7200 rpm 7 mm 634862 001 320 GB 7200 rpm 7 mm locked 723897 001 Solid State Drive includes drive bracket connector and screws 256 GB SATA III se
43. 7U processor 1 70 GHz 2 6 GHz max turbo frequency 3 MB cache for use in models without Windows 8 Chapter3 Illustrated parts catalog Spare part CSR Description number flag 704439 501 N System board with Intel Core i5 3317U processor 1 70 GHz 2 6 GHz max turbo frequency 3 MB cache for use in models with Windows 8 Standard 704439 601 N System board with Intel Core i5 3317U processor 1 70 GHz 2 6 GHz max turbo frequency 3 MB cache for use in models with Windows 8 Professional 704441 001 A Service cover 707907 001 N Heat sink 708771 001 N 35 6 cm 14 0 in LED HD AntiGlare display panel 710788 001 A HP hs2350 hspa Mobile Broadband Module 713547 001 A Service door RCTO 714749 001 N HP Mobile Connect 717841 001 N Intel Core i3 3227U processor 1 90 GHz 3 MB cache for use in models without Windows 8 717841 501 N Intel Core i3 3227U processor 1 90 GHz 3 MB cache for use in models with Windows 8 Standard 717841 601 N Intel Core i3 3227U processor 1 90 GHz 3 MB cache for use in models with Windows 8 Professional 717842 001 N Intel Core i5 3337U processor 1 80 GHz 3 MB cache for use in models without Windows 8 717842 501 N Intel Core i5 3337U processor 1 80 GHz 3 MB cache for use in models with Windows 8 Standard 717842 601 N Intel Core ib 3337U processor 1 80 GHz 3 MB cache for use in models with Windows 8 Professional 717843 001 N Intel
44. 9 28 62 10 11 G graphics product description 1 grounding guidelines 32 guidelines equipment 35 grounding 32 packaging 34 transporting 34 workstation 34 H Hard drive Spare partnumbers 42 hard drive precautions 32 product description 1 removal 42 Spare part numbers 28 29 42 specifications 92 hard drive bracket removal 43 hard drive cover removal 41 Spare partnumber 41 hard drive cover illustrated 20 Hard Drive Hardware Kit Spare part number 42 hard drive light 12 hard drive recovery 98 100 hard drive identifying 15 headphone audio out jack 13 heat sink removal 67 spare part numbers 21 23 25 21 24 28 20 29 67 l integrated webcam light identifying 6 internal display switch 6 internal microphones identifying 6 J jacks audio in microphone 13 audio out headphone 13 network 14 RJ 45 network 14 K keyboard product description 3 remval 54 spare part numbers 54 keypad embedded numeric keys esc 10 fn 10 11 function 10 11 Windows applications 11 Windows logo 10 19 26 27 10 11 L latch battery release 15 legacy support USB 78 82 86 lights battery 12 capslock 8 harddrive 12 numlock 8 power 8 12 TouchPad 8 webcam 6 wireless 8 12 M mass storage device illustrated 23 precautions 32 Spare partnumbers 23 Media Card Reader identifying 14 memory module product description 1 removal 48 Spare partnumbers 26 48 microphone product description 2 microph
45. Be sure that the computer is connected to AC power before you start the backup process f NOTE The backup process may take over an hour depending on file size and the speed of the computer 1 Select Start All Programs Maintenance Backup and Restore 2 Follow the on screen instructions to set up your backup create a system image select models only or create a system repair disc select models only Chapter 7 Backup and recovery Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly f11 recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory f NOTE If you are unable to boot start up your computer and you cannot use the system repair discs you previously created select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system For additional information see Using a Windows 7 operating system DVD purchased separately on page 98 Using the Windows recovery tools To recover information you previously backed up
46. Core i5 3427U processor 1 80 GHz 2 8 GHz max turbo frequency 3 MB cache 702849 501 for use in models with Windows 8 Standard e Intel Corei5 3427U processor 1 80 GHz 2 8 GHz max turbo frequency 3 MB cache 702849 601 for use in models with Windows 8 Professional e Intel Corei5 3317U processor 1 70 GHz 2 6 GHz max turbo frequency 3 MB cache 704439 501 for use in models with Windows 8 Standard Computer major components 19 20 Item Component Spare part number e Intel Corei5 3317U processor 1 70 GHz 2 6 GHz max turbo frequency 3 MB cache 704439 601 for use in models with Windows 8 Professional e Intel Core i3 3217U processor 1 80 GHz 3 MB cache for use in models with Windows 702847 501 8 Standard e Intel Core i3 3217U processor 1 80 GHz 3 MB cache for use in models with Windows 702847 601 8 Professional e Intel Core i5 3227U processor 1 90 GHz 3 MB cache for use in models with Windows 717841 501 8 Standard e Intel Core i5 3227U processor 1 90 GHz 3 MB cache for use in models with Windows 717841 601 8 Professional e Intel Core i5 3337U processor 1 80 GHz 3 MB cache for use in models with Windows 717842 501 8 Standard e Intel Core i5 3337U processor 1 80 GHz 3 MB cache for use in models with Windows 717842 601 8 Professional e Intel Core i5 3437U processor 1 90 GHz 3 MB cache for use in models with Windows 717843 501 8 Stan
47. Core i5 3437U processor 1 90 GHz 3 MB cache for use in models without Windows 8 717843 501 N Intel Core i5 3437U processor 1 90 GHz 3 MB cache for use in models with Windows 8 Standard 717843 601 N Intel Core i5 3437U processor 1 90 GHz 3 MB cache for use in models with Windows 8 Professional 717844 001 N Intel Core i7 3687U processor 2 10 GHz 4 MB cache for use in models without Windows 8 717844 501 N Intel Core i7 3687U processor 2 10 GHz 4 MB cache for use in models with Windows 8 Standard 717844 601 N Intel Core i7 3687U processor 2 10 GHz 4 MB cache for use in models with Windows 8 Professional 718550 001 N HP Business Top Load Case 721725 001 N Solid state drive 128 GB SATA III 721798 001 N Solid state drive 240 GB SATA III 723897 001 A 320 GB 7200 rpm 7 mm hard drive locked does not include hard drive bracket connector or screws 727621 001 N Intel Core i5 3337U processor 1 80 GHz 3 MB cache for use in models without Windows 8 and with HD displays 727621 501 N Intel Core i5 3337U processor 1 80 GHz 3 MB cache for use in models with Windows 8 Standard and with HD displays 727621 601 N Intel Core i5 3337U processor 1 80 GHz 3 MB cache for use in models with Windows 8 Professional and with HD displays 727622 001 N Intel Core i5 3437U processor 1 90 GHz 3 MB cache for use in models without Windows 8 and with HD displays 727622 501 N Intel Core i5 3437U processor 1 90 GHz 3 MB cache for use in mo
48. Ethernet should be the USB Recovery Disk On Key 6 Once the USB Recovery Disk On Key has been selected press enter The USB Recovery Disk On Key will boot 7 Once the USB Recovery Disk On Key has booted a dialog box will prompt Do you want to start the System Restore If data on the computer has not been backed up use the tab key and select No The system will reboot Back up the system data and repeat the previous steps If no data should be saved from the computer use the tab key to select Yes Press enter to begin the recovery process 8 After the files are copied to the system follow the on screen instructions Remove everything and reinstall SLED Sometimes you want to perform detailed reformatting of your computer or you want to remove personal information before you give away or recycle your computer The process described in this section provides a speedy simple way to return the computer to its original state This option removes all personal data applications and settings from your computer and reinstalls the Linux operating system PERI 7 IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key To use the f11 key Press f11 while the computer boots or Press and hold f11 as you press the power button SUSE Linux Backup and recovery 105 The following op
49. Key to a USB port on the computer Select Computer More applications Tools Create Recovery USB Select USB Disk On Key from the list 2 3 Enterthe root password when prompted 4 5 Click OK 104 Chapter 7 Backup and recovery 6 A question dialog will remind you that the data on the USB key will be destroyed To continue click OK Otherwise click Cancel and back up the contents of the Disk On Key on another computer 7 Thebackup process will display a status dialog box while the backup is in progress f NOTE A file browser window with the Disk On Key Contents displayed will pop up when the key is mounted You may close the file browser window if desired Once the USB Recovery Key has been created the status dialog will close The USB Recovery Key is ready for use Recovering from a USB Recovery Disk On Key A CAUTION Before starting the Recovery process make sure any data on the system to be recovered has been backed up The recovery process destroys all data on the system to be recovered 1 Turn off the computer 2 Connectthe USB Disk On Key to a USB port on the computer 3 Turnon the computer while holding down the f9 key 4 Oncethe system has booted the Boot Options menu should appear 5 Using the arrow keys select USB Disk On Key and press enter ef NOTE The description may vary from one USB key to another Any entry other than Optical Disk Drive Notebook Hard Drive or Notebook
50. P Recovery Disc Creator This recovery media performs a system recovery if the hard drive becomes corrupted A system recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs HP Recovery Disc Creator can create two kinds of recovery DVDs as follows e Windows DVD Installs the operating system without additional drivers or applications Choosing this selection creates a DVD that restores the original operating system and the software programs installed at the factory e Driver DVD Installs specific drivers and applications only in the same way that the HP Software Setup utility installs drivers and applications Windows 7 Backup and recovery 95 96 Creating recovery media Ey NOTE Operating system recovery media can be created only once Thereafter the option to create that media will not be available 1 Select Start All Programs Security and Protection HP Recovery Disc Creator 2 Select Driver DVD or Windows DVD 3 From the drop down menu select the drive for burning the recovery media 4 Click the Burn button to start the burning process Backing up your information Recovery after a system failure is as good as your most recent backup Immediately after software setup you should create system repair discs select models only using HP Recovery Disc Creator using the installed optical drive select models only or
51. S chips Yes they are flash memory chips What is meant by Restore the nonvolatile memory found in Intel based system boards This relates to clearing the Real Time Clock RTC CMOS memory that contains PC configuration data Does resetting the CMOS configuration memory return the PC back to factory defaults The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their factory settings To return these system data and configuration defaults to factory settings refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory defaults 110 Chapter8 Statement of Volatility 9 Powercord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC The 3 conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used Requirements for all countries The following requirements are applicable to all countries and regions e The length of the power cord set must be at least 1 5 m 5 0 ft and no more than 2 0 m 6 5 ft e All power cord sets must be approved by an acceptable accredited age
52. VD and then insert the Driver Recovery disc Install the Hardware Enabling Drivers first and then install Recommended Applications 98 Chapter7 Backup and recovery Windows 8 Backup and recovery To protect your information use Windows Backup and Restore to back up individual files and folders back up your entire hard drive create system repair media select models only by using an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer From the Start screen type restore click Settings and then select from the list of displayed options f NOTE For detailed instructions on various backup and restore options perform a search for these topics in Help and Support From the Start screen type help and then select Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information From the Start screen type help and then select Help and Support Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair
53. Your changes go into effect when the computer restarts Ef NOTE Your password settings and security settings are not changed when you restore the factory settings Windows 8 Computer Setup BIOS and Advanced System Diagnostics 83 Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed by pressing fn esc if you are already in Windows or by using Computer Setup 1 Start Computer Setup 2 Use a pointing device or the arrow keys to select File gt System Information 3 To exit Computer Setup without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File Ignore Changes and Exit and then press enter Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when t
54. anced N 6235 e Intel Centrino Advanced N 6205 WLAN module Supports no WLAN option Integrated wireless wide area network WWAN options by way of wireless module Two world wide 5 band WWAN antennas built into display assembly Secured by subscriber identity module SIM user accessible behind battery Support for the following WWAN formats e HP It2523 LTE HSPA Mobile Broadband Module 2 Chapter 1 Product description Category Description e HPIt2522LTE EV DO Mobile Broadband Module e HPun2430 EV DO HSPA Mobile Broadband Module e HPhs2350 HSPA Mobile Broadband Module Supports no WWAN option Supports WWAN after market option External media cards Integrated 54 mm ExpressCard Secure Digital SD flash media slot with push push technology supporting the following digital card formats e MultiMediaCard MMC e MMC e Secure Digital SD Memory Card e SDHC e SDXC Ports Audio in mono microphone Audio out stereo headphone Battery connector DisplayPort 1 1a Docking connector HP Smart AC adapter RJ 45 Ethernet USB 3 0 ports 2 USB 3 0 charging powered port 1 VGA Dsub 15 pin supporting 1920x1200 external resolution 75 Hz hot plug and unplug and autodetection for correct output to wide aspect vs standard aspect video Keyboard pointing devices Full chiclet keyboard backlit dual point spill resistant with durakeys Gesture support MultiTouch gestures enabled two finger scrolli
55. and folders back up your entire hard drive select models only create system repair discs select models only with an optional external optical drive or create system restore points In case of system failure you can use the backup files to restore the contents of your computer Windows Backup and Restore provides the following options e Creating a system repair disc select models only by using an optional external optical drive e Backing up your information e Creating a system image select models only e Scheduling automatic backups select models only e Creating system restore points e Recovering individual files e Restoring the computer to a previous state e Recovering information using recovery tools f NOTE For detailed instructions perform a search for these topics in Help and Support In case of system instability HP recommends that you print the recovery procedures and save them for later use Ef NOTE Windows includes the User Account Control feature to improve the security of your computer You may be prompted for your permission or password for tasks such as installing software running utilities or changing Windows settings See Help and Support for more information Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media After you successfully set up the computer you can create recovery media using H
56. ane 3 Follow the on screen instructions to create an image file to burn a recovery disc To restore the computer from the recovery disc follow these steps 1 If possible back up all personal files 2 Insert the HP Factory Image Restore DVD into the optical drive and restart the computer 3 As the computer is restarting press f9 to open the Computer Setup boot option menu 4 Press the down arrow to select Restore SLED HP BNB preload image from the Linux boot menu and then press enter 5 Using the arrow keys select Yes when prompted Do you want to start the System Restore 6 Follow the on screen instructions USB Recovery option The USB Recovery Disk On Key flash drive option allows you to create a backup image of the SLED operating system installed on select HP Business Notebooks This Disk On Key may be used to restore the system to the original factory state when the F11 recovery option is not available This process should be done on first obtaining the computer VAN CAUTION The USB recovery option does not preserve data present on the computer s hard drive or on the Disk On Key used for the recovery process Back up any data on the Disk on Key or the notebook that will be recovered before starting E NOTE HP recommends that you create the USB Recovery Disk in the event of a system failure The Disk On Key used for this process should be 4 GB or larger Creating a USB Recovery Disk On Key 1 Connect the USB Disk On
57. ant to run and then follow the on screen instructions NOTE Ifyou need to stop a diagnostics test while it is running press esc Windows 8 Computer Setup BIOS and Advanced System Diagnostics 85 SUSE Linux Computer Setup BIOS and Advanced System Diagnostics Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of peripherals installed the startup sequence of the computer and the amount of system and extended memory 77 NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup f NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turnonorrestart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turnonor restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e To selecta menu or a menu
58. arrow keys to select File gt System Information To exit Computer Setup without saving your changes click the Exit icon in the lower left corner of the screen and then follow the on screen instructions Use the tab key and the arrow keys to select File gt Ignore Changes and Exit and then press enter Ey NOTE You can also determine the BIOS version by turning on or restarting the computer pressing the esc key while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing the f1 key Follow the on screen instructions to exit this screen SUSE Linux Computer Setup BIOS and Advanced System Diagnostics 87 Downloading a BIOS update A CAUTION Toreduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate Suspend or Hibernation Do not insert remove connect or disconnect any device cable or cord 1 4 5 6 7 Open your web browser For U S support go to http
59. aution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury A CAUTION The procedures in this chapter can result in damage to display components The only components intended for recycling purposes are the LCD panel and the backlight When you remove these components handle them carefully Eyf NOTE Materials Disposal This HP product contains mercury in the backlight in the display assembly that might require special handling at end of life Disposal of mercury may be regulated because of environmental considerations For disposal or recycling information contact your local authorities or see the Electronic Industries Alliance EIA Web site at http www eiae org This section provides disassembly instructions for the display assembly The display assembly must be disassembled to gain access to the backlight 1 and the liquid crystal display LCD panel 2 O NOTE The procedures provided in this chapter are general disassembly instructions Specific details such as screw sizes quantities and locations and component shapes and sizes can vary from one computer model to another Battery 113 Perform the following steps to disassemble the display assembly 1 Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly 2 Liftup and out on the left and right inside edges 1 and the top and bottom inside edges
60. avel battery connector identifying 15 U USB 3 0 port 13 14 USB legacy support 78 82 86 USB ports identifying 13 14 V vents identifying 13 15 video product description 2 volume mute button identifying 10 w webcam spare part number 38 webcam light identifying 6 webcam identifying 6 webcam microphone module removal 39 spare part number Windows reinstall 105 remove everything and reinstall option 105 reset 105 Windows 7 operating system DVD 98 Windows 8 operating system DVD 101 Windows applications key identifying 11 Windows Backup and Restore 95 Windows logo key identifying 10 Windows Refresh using 101 wireless and memory module compartment identifying 15 wireless antenna removal 76 77 spare part number 23 28 77 Wireless Antenna Kit spare part number 77 wireless antennas identifying 6 wireless button identifying 10 wireless light 8 12 22 28 wireless product description 2 WLAN antennas identifying 6 WLAN module removal 52 spare part numbers 21 26 52 workstation guidelines 34 WWAN antennas identifying 6 WWAN module removal 50 spare part numbers 21 25 26 50
61. c key Displays system information when pressed in combination with the fn key 2 fn key Executes frequently used system functions when pressed in combination with a function key the num lk key or the esc key 3 AN Windows 7 logo key Windows 7 Displays the Windows Start menu Windows 8 Returns you to the Start screen from an open app or the Desktop Windows 8 logo key um NOTE Pressing the Windows logo key again will return you to the previous screen 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 10 Chapter2 External component identification Component 6 ES Windows 7 applications key E Windows 8 applications key Description Windows 7 Displays a shortcut menu for items beneath the cursor Windows 8 Displays options for a selected object 7 num lk key Turns the embedded numeric keypad on and off when pressed in combination with the fn key Keys SUSE Linux models Component Description 1 fn key Executes frequently used system functions when pressed in combination with a function key 2 Function keys Execute frequently used system functions when pressed in combination with the fn key Each key on th
62. chnician to determine what components and parts are needed e Warranty period 4 This number describes the duration in years of the warranty period for the computer e Model description select models only 5 This is the alphanumeric identifier used to locate documents drivers and support for the computer Chapter3 Illustrated parts catalog PCID label The PCID label provides the information required to properly reset the notebook firmware BIOS back to factory shipped specifications when replacing the system board The label may have a different number of characters depending on the operating system on the computer Windows 8 models BOEDO EIL TENE EHE LEE E IE HA Non Windows 8 models sco KORUN ONM SUMI Service tag and PCID label 17 Computer major components 18 Chapter3 Illustrated parts catalog Item Component Spare part number 1 Display assembly The display assembly is spared at the subcomponent level only For more display assembly spare part information see Display assembly subcomponents on page 22 2 Keyboard backlit includes keyboard cable and pointing stick cable 702843 xx1 NOTE Fora detailed list of available keyboards see Sequential part number listing on page 25 3 Top cover With fingerprint reader board 702851 001 Without fingerprint reader board 702852 001 Touchpad assembly not illustrated 702856 0
63. cssccsscessesscensessessecssessecssecsecseecseseseseesaesseesseeseeessessees 71 Display assembly e 72 5 Computer Setup BIOS and Advanced System Diagnostics ccsssssssssessssscccccceecccccccsssssssssesssssscceeeeeeees 78 Windows 7 Computer Setup BIOS and Advanced System Diagnostics ccsscssesccssescssesscscescsseseeneeseseees 78 Using Computer Setup cseccsscccesecssccesseecseccesecesseeesseceeseeesecesseeescceceeeesaeceseecsneeeceessseeeeseeesaes 78 Starting Computer Setup eee eee eeee eese e eines eese tn ttn ne setate sh sense sata sense seta sena 78 Navigating and selecting in Computer Setup esee 78 Restoring factory settings in Computer Setup essere 79 Updating th BIOS ates 80 Determining the BIOS version sees sese 80 Downloading a BIOS update esee eene nnns 80 Using Advanced System Diagnostics else sees eseseee esee enne ne nennen nns tn sena se nns nn nnn 81 Windows 8 Computer Setup BIOS and Advanced System Diagnostics csscssesscssscssesscsccsessesseseceeseees 82 Using Computer Setup ccsecessccceseecssecesseecsscceseecssceecseceesecesecesseeesaceeceeeesacseseecsuseeseeeseseeeeseeesaes 82 Starting Computer SetLp eere cne dace eee eran sacu e ec
64. ct files only click Restore selected files click Select Files and then select the files to be restored 5 UnderRestore Point click the time and date of the backup E7 NOTE If multiple backups have been performed click Use the latest version to restore the latest version 6 Click Restore to start restoring the files or click Cancel to cancel the operation SUSE Linux Backup and recovery 103 Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state You can create an HP Factory Image Restore DVD using an installed or an external DVD RW optical drive A CAUTION Using Recovery completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory Software drivers and updates not installed by HP must be manually reinstalled Personal files must be restored from a backup To restore the computer using the HP Factory Image Restore DVD you must first create the recovery disc To create the recovery disc E NOTE HP recommends that you create the HP Factory Image Restore DVD in the event of a system failure 1 Select Computer gt More Applications 2 Inthe left pane click Tools and then click Create HP Factory Image Restore DVD in the right p
65. d on the computer are permanently removed When reformatting is complete the recovery process restores the operating system as well as the drivers software and utilities from the backup used for recovery 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition and the Windows partition From the Start screen type explorer and then select File Explorer From the Start screen type computer and then select Computer f NOTE If the Windows partition and the HP Recovery partition are not listed you must recover your operating system and programs using the Windows 8 operating system DVD and the Driver Recovery media both purchased separately 3 Ifthe Windows partition and the HP Recovery partition are listed restart the computer After Windows has loaded press and hold the shift key while clicking Restart 4 Select Troubleshoot select Advanced Options and then select Automatic Repair 5 Follow the on screen instructions zf NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support From the Start screen type help and then select Help and Support Using f11 recovery tools A CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed The f11
66. dard e Intel Core i5 3437U processor 1 90 GHz 3 MB cache for use in models with Windows 717843 601 8 Professional e Intel Core i7 3687U processor 2 10 GHz 4 MB cache for use in models with Windows 717844 501 8 Standard e Intel Core i7 3687U processor 2 10 GHz 4 MB cache for use in models with Windows 717844 601 8 Professional e Intel Core i5 3337U processor 1 80 GHz 3 MB cache for use in models with Windows 727621 501 8 Standard and HD displays e Intel Core i5 3337U processor 1 80 GHz 3 MB cache for use in models with Windows 727621 601 8 Professional and HD displays e Intel Core i5 3437U processor 1 90 GHz 3 MB cache for use in models with Windows 727622 501 8 Standard and HD displays e Intel Core i5 3437U processor 1 90 GHz 3 MB cache for use in models with Windows 727622 601 8 Professional and HD displays e Intel Core i7 3687U processor 2 10 GHz 4 MB cache for use in models with Windows 727623 501 8 Standard and HD displays e Intel Core i7 3687U processor 2 10 GHz 4 MB cache for use in models with Windows 727623 601 8 Professional and HD displays Plastics Kit includes 702877 001 9a SD card insert 9b Hard drive cover 10 Heat sink includes replacement thermal material 707907 001 11 RTC battery 702853 001 12 Fingerprint reader board includes cable 702845 001 13 Base enclosure 702863 001 14 Service cover 704441 001 Chapter3 Illustrated parts catalog
67. dels with Windows 8 Standard and with HD displays Sequential part number listing 29 30 Spare part CSR Description number flag 727622 601 N Intel Core i5 3437U processor 1 90 GHz 3 MB cache for use in models with Windows 8 Professional and with HD displays 727623 001 N Intel Core i7 3687U processor 2 10 GHz 4 MB cache for use in models without Windows 8 and with HD displays 727623 501 N Intel Core i7 3687U processor 2 10 GHz 4 MB cache for use in models with Windows 8 Standard and with HD displays 727623 601 N Intel Core i7 3687U processor 2 10 GHz 4 MB cache for use in models with Windows 8 Professional and with HD displays 744713 001 N Mylar bulk 20 pieces for use under top cover Chapter 3 Illustrated parts catalog 4 Removalandreplacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures e Flat bladed screw driver e Magnetic screw driver e Phillips PO and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures NOTE As you remove each subassembly from the computer place the subassembly and all accompanying screws away from the work area to prevent damage Plastic parts A CAUTION Using excessive force during disassembly and reassembly can damage plastic par
68. ductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on a grounded surface before removing items from their containers Always be properly grounded when touching a component or assembly Store reusable ESD sensitive parts from assemblies in protective packaging or nonconductive foam Use transporters and conveyors made of antistatic belts and roller bushings Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field service tools such as cutters screw drivers and vacuums When fixtures must directly contact dissipative surfaces use fixtures made only of static safe materials Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam Handle ESD sensitive components parts and assemblies by the case or PCM laminate Handle these items only at static free workstations Avoid contact with pins leads or circuitry Turn off power and input signals before inserti
69. e Broadband Module 675791 001 HP un2430 EV DO HSPA Mobile Broadband Module 634400 001 HP hs2350 HSPA Mobile Broadband Module 668969 001 HP un2430 EV DO HSPA Mini Card 702080 001 HP hs2350 hspa Mobile Broadband Module 710788 001 Before removing the WWAN module follow these steps 1 2 3 4 5 6 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 36 Remove the hard drive cover see Hard drive cover on page 41 Remove the service cover see Service cover on page 47 Remove the WWAN module 1 2 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module f NOTE The red WWAN antenna cable is connected to the WWAN module Main terminal The blue WWAN antenna cable is connected to the WWAN module Aux terminal Remove the two Phillips PM2 0x3 0 screws 2 that secure the WWAN module to the system board The WWAN module tilts up Chapter 4 Removal and replacement procedures 3 Remove the WWAN module 3 by pulling the module away from the slot at an angle f NOTE WWAN modules are designed with a notch to prevent incorrect insertion ef NOTE If the WWAN antennas are not connect
70. e and will also remain in nonvolatile memory The steps below will remove personal data from the notebook PC including the nonvolatile memory found in Intel based and AMD based system boards Some of these steps are disclosed in the Maintenance amp Service Guides available for HP PC products available on the product support pages at www hp com 1 Follow steps a through I below to restore the nonvolatile memory that can contain personal data Restoring or re programming nonvolatile memory that does not store personal data is neither necessary nor recommended a Enter BIOS F10 Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press the ESC key to display the start up menu then press F10 If the system has a BIOS administrator password enter the password at the prompt b Select the File menu then Restore Defaults c Select the System Configuration menu then Restore Security Defaults d Ifan asset or ownership tag is set select the Security menu and scroll down to the Utilities menu Select System IDs and then select the tag that has been set Press the spacebar once to clear the tag then press Enter to return to the prior menu e Ifa DriveLock password is set select the Security menu scroll down to DriveLock then select DriveLock password Select the desired hard drive Click Disable protection enter the existing master DriveLock password then press Enter to confirm and return
71. e cover on page 47 Remove the WLAN module 1 Disconnect the WLAN antenna cables 1 from the terminals on the WLAN module z NOTE The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 If the computer is equipped with an 802 11a b g n WLAN module the yellow WLAN antenna cable connects to the middle terminal on the WLAN module 2 Remove the Phillips PM2 0x3 0 screw 2 that secures the WLAN module to the system board The WLAN module tilts up 52 Chapter4 Removal and replacement procedures 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle f NOTE WLAN modules are designed with a notch to prevent incorrect insertion ef NOTE If the WLAN antennas are not connected to the terminals on the WLAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration 7 F ji P Reverse this procedure to install the WLAN module Component replacement procedures 53 54 Keyboard Description Spare part number Keyboard 684252 xx1 Before removing the keyboard follow these steps 1 Turnoff the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer
72. e keypad performs the function indicated by the icon in the upper right corner of the key 3 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad 4 num Ik key Turns the embedded numeric keypad on and off when pressed in combination with the fn key Top 11 12 OOE Component 1 t I i Wireless light Description White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on e Amber All wireless devices are off 2 l Power light e On The computer is on Q e Blinking The computer is in the Sleep Suspend state e Off The computer is off or in Hibernation 3 Battery light e Amber The computer is connected to external power and the battery is charged from 0 to 90 percent e White The computer is connected to external power and the battery is charged from 90 to 99 percent e Blinking amber A battery that is the only available power source has reached a low battery level When the battery reaches a critical battery level the battery light begins blinking rapidly e Off The battery is fully charged 4 p Hard drive light e Blinking white The hard drive is being accessed A o e Amber HP 3D DriveGuard has temporarily parked the Chapter 2 External component identification hard drive Left Component 1 2 Power connector Vent Description Co
73. e user accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment IEC 60950 iv Safety warning notice Table of contents 1 Producto 21 j mee EDT TENES 1 2 Exterml component IBentITICallOl occi ooo ope EE Eust tero Seo pA TUR ER MM MEER seni S PR ER NN NE Ree SS 6 DUS OU AY cid 6 MG Pees M 7 Dp m E 7 Ic E M M 8 Buttons and fingerprint reader select models only esses teens 9 Keys Windows models eee eeeesee esee eee entente sins tn stn seta sensa tas sss tassa sers snas enses ensis 10 Keys SUSE Linux models tene cete enin un aen en sti A aee ev AK ER eves e Rey vena Eo suds 11 duzc 12 Ej AA 13 ij aeieceele 14 BOUl ON ves M 15 3 Wustrated parts catalag iiiad iminium nnininiiniiisinesiiaias 16 Service tag and PCID label 2 cnt a a ita sack des rosea XR Y Ese SR NV seus EEE E ERATE 16 SEVICE AG OD M 16 PCID VAD eL 17 Computer major components
74. ed to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module Component replacement procedures 51 WLAN module Description Spare part number Broadcom 4313GN 802 11b g n 1x1 WiFi and 20702 Bluetooth 4 0 Combo Adapter 657325 001 Intel Centrino Advanced N 6235 670292 001 Atheros AR9462 802 11a b g n 2 x 2 Bluetooth 4 0 Combo Adapter 676786 001 Intel Centrino Advanced N 6205 Combo Adapter 695915 001 A CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the hard drive cover see Hard drive cover on page 41 2 3 4 Remove the battery see Battery on page 36 5 6 Remove the service cover see Servic
75. er boots or Press and hold f11 as you press the power button Select Troubleshoot from the boot options menu Select Reset your PC and follow the on screen instructions To use the Start screen 1 2 3 On the Start screen point to the far right upper or lower corner of the screen to display the charms Click Settings Click Change PC settings in the bottom right corner of the screen and then select General from the PC settings screen Under Remove everything and reinstall Windows select Get started and follow the on screen instructions Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system 1 From the Start screen type HP Software Setup and select Apps 2 Open HP Software Setup 3 Follow the on screen directions to reinstall drivers or select software 102 Chapter 7 Backup and recovery SUSE Linux Backup and recovery Recovery after a system failure is as good as your most recent backup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed Creating backups 1 Create restore media immediately after you set up the computer For more information see Performing a system recovery on page 104 2 Asyouadd f
76. ery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact HP support to report the issue and purchase a replacement battery BIOS Management You can update or rollback the version of the BIOS on the system Do not shut down or remove external power during the process You will be given a confirmation screen before your BIOS is modified Select BIOS update BIOS Rollback or Back to main menu You can view system information and error logs or select languages in the Advanced System Diagnostics window To start Advanced System Diagnostics 1 2 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 Click the diagnostic test you want to run and then follow the on screen instructions NOTE Ifyou need to stop a diagnostics test while it is running press esc Windows 7 Computer Setup BIOS and Advanced System Diagnostics 81 Windows 8 Computer Setup BIOS and Advanced System Diagnostics Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the co
77. escceceeceeceeseeseecceececeeceesneeeceaeenceeseaeeeeeeees 32 Packaging and transporting guidelines eese 34 Component replacement procedures ccsssesssssesessseseessscsessscescesecesseseecssessecseseseceesseeseesseeseeeseeseeeseeeseeessees 36 vi d AE INE IETA E AAE E ASA SA ENA E AET A SA 37 Display assembly components panel bezel webcam microphone sese 38 Hand drive COVEN acc 41 Hard drive SSD rive REM 42 USAT ACUI Geach eee eee em chick sect tench cheat delle e iet iA e ede INS Ee aaa 44 RT Cbattety iced act AE Aa a T Aa AEE a ntes ete im ns Enc e ETIN NU EN 46 Erie R Eaa 47 M mory module E 48 WWANIMOdUlE misina a a a a a A AAE EA 50 WLAN IMOdUlE pisina L 52 DEED ssi isst ere a a a EEES EAE EEE A EE Y 54 Base CRCLOSU Cr aipa in 57 TOUGH AG PAE EE E EEEE E EAEE EEEE EE EEE E 59 POW GM seria quee ea eiaa es E a eaaa ee Da EEs ORAN OE A AE R seartecect 61 ae a E E A E E E E E E E 62 IMP ga OENE EEEn ss exes EEE EEE EEEE E E EEE EE EEEE 63 nEn Lai nl E E E E TP 67 Speaker ASSEMBLY si crsessessisevecosdsessasouas edesoussdavvessdsevetesaesdadsesouaedsed sdaesevseasescbeate esdauvessteasadevsdesens ouevands 69 euEndcebbrpnMeec E 70 Fingerprint reader board csscssccsscssessecssecss
78. exe extension for example filename exe The BIOS installation begins Complete the installation by following the on screen instructions f NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in Advanced System Diagnostics System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status Start up test This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Batt
79. exit Computer Setup menus choose one of the following methods e Toexit Computer Setup menus without saving your changes Click the Exit icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File Ignore Changes and Exit and then press enter e Tosave your changes and exit Computer Setup menus Click the Save icon in the lower left corner of the screen and then follow the on screen instructions 82 Chapter5 Computer Setup BIOS and Advanced System Diagnostics Use the tab key and the arrow keys to select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Restoring factory settings in Computer Setup S NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turnonorrestart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select File Restore Defaults Follow the on screen instructions m s m To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File Save Changes and Exit and then press enter
80. ff or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 36 and then remove the following components a Hard drive cover see Hard drive cover on page 41 b Hard drive see Hard drive SSD drive on page 42 c Service cover see Service cover on page 47 d Keyboard see Keyboard on page 54 e Base enclosure see Base enclosure on page 57 Remove the touchpad 1 Remove the 2 Phillips PM2 0x3 0 screws 1 that secure the touchpad to the computer Component replacement procedures 59 2 Liftthe touchpad from the computer 2 3 Remove the touchpad Reverse this procedure to install the touchpad f NOTE When replacing the touchpad make sure to install the screws into holes closer to the edge of computer 60 Chapter4 Removal and replacement procedures Power connector Description Spare part number Power connector 702875 001 Before removing the power connector follow these steps 1 B wu M Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the
81. hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details Solid state drive specifications 93 mSATA drive specifications 24 GB 32 GB 256 GB Dimensions Height 1mm 1mm 1mm Length 50 8 mm 50 8 mm 50 8 mm Width 28 9 mm 28 9 mm 28 9 mm Weight 10g 10g 10g Interface type ATA 7 ATA 7 ATA 7 Transfer rate Sequential Read Up to 160 MB s Up to 380 MB s Up to 490 MB s Random Read Up to 128 MB s Up to 180 MB s Up to 480 MB s Sequential Write Up to 115 MB s Up to 80 MB s Up to 250 MB s Random Write Up to 16 MB s Up to 40 MB s Up to 100 MB s Ready time Maximum to not busy 2 0s 4 0s 4 0s Access times Logical 0 1 ms 0 1 ms 0 1 Total logical sectors 46 905 264 62 533 296 500 118 192 Operating temperature Operating 0 to 70 C 32 9Fto 0 to70 C 32 Fto 0 to 70 C 32 F to 158 F 158 F 158 F Non operating 55 to 95 C 67 F to 203 F 40 to 80 C 40 F to 176 F 40 to 80 C 40 F to 176 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is less NOTE Certain restrictions and exclusions apply Contact technical support for details 94 Chapter 6 Specifications 7 Backupandrecovery Windows 7 Backup and recovery To protect your information use Windows Backup and Restore to back up individual files
82. he base enclosure follow these steps 1 S mom Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 36 and then remove the following components a b c Hard drive cover see Hard drive cover on page 41 Hard drive see Hard drive SSD drive on page 42 Service cover see Service cover on page 47 Keyboard see Keyboard on page 54 Remove the base enclosure 1 2 Close the computer and position it upside down Remove the WLAN 1 and WWAN 2 antennas from the routing path 3 in the base enclosure Component replacement procedures 57 3 Remove the 13 Torx PM2 0x5 0 screws that secure the base enclosure to the computer 4 Remove the 7 Torx PM2 0x3 0 screws from the battery bay that secure the base enclosure to the computer 58 Chapter 4 Removal and replacement procedures 5 Lift the base enclosure 1 off the computer while threading the antenna cables through the hole in the base enclosure 2 Reverse this procedure to install the base enclosure Touchpad Before removing the touchpad follow these steps 1 Turn off the computer If you are unsure whether the computer is o
83. he computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power on the computer by unplugging the power cord from the AC outlet Do not shut down the computer or initiate sleep Do not insert remove connect or disconnect any device cable or cord 1 From the Start screen type help and then select Help and Support 2 Inthe Help and Support search box type maintain and then follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 Atthe download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update f NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially syste
84. iles routinely create a backup of your system and personal information Backing up your information You should back up your computer files on a regular schedule to maintain a current backup You can manually back up your information to an optional external drive a network drive or discs Back up your system at the following times e Atregularly scheduled times e Beforethe computer is repaired or restored e Before you add or modify hardware or software To back up your home directory files using Backup Manager Settings 1 Select Computer More Applications Tools Backup Manager Settings and click Backup my home directory 2 ClickStorage Destination Location and then select a location to back up your information 3 Click Schedule and then select a time schedule to perform backups at a regularly scheduled time To immediately back up your information click the Backup Now check box E NOTE Before you back up your information be sure you have designated a location to save the backup files 4 Click Save and Backup to start the backup and to save the backup settings To restore backup files 1 Select Computer More Applications Tools Backup Manager Restore 2 Click Backup Source and then select the location of the backup files 3 Click Restore Destination and then select the destination to restore the files 4 To restore all files from the selected location click Restore all files To restore sele
85. ing system media completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have installed on the computer are permanently removed When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 8 operating system DVD Ef NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 8 operating system DVD into the optical drive before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions After the repair is completed 1 Eject the Windows 8 operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability the Windows Refresh option allows you to start fresh and keep what is important to you 9 7 IMPORTANT Refresh removes any traditional applications that were not originally installed on the system at the factory e NOTE During Refresh a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall See Help and Support for
86. ive cover see Hard drive cover on page 41 b Hard drive see Hard drive SSD drive on page 42 Service cover see Service cover on page 47 d Fan see Fan on page 62 e Keyboard see Keyboard on page 54 f Base enclosure see Base enclosure on page 57 E NOTE When replacing the system board be sure that the following components are removed from the defective system board and installed on the replacement system board SIM see SIM on page 37 if applicable Memory module see Memory module on page 48 WWAN module see WWAN module on page 50 WLAN module see WLAN module on page 52 Heat sink see Heat sink on page 67 Remove the system board 1 Disconnect the following cables e 1 Right speaker cable e 2 Display panel e 3 Left speaker cable 64 Chapter4 Removal and replacement procedures e 4 Touchpad e 5 Smart card reader 2 Remove the 2 Phillips PM2 0x4 0 screws that secure the system board to the computer 3 Liftthe left side of the system board up at an angle 1 Component replacement procedures 65 4 Pullthe system board away from and out of the computer 2 making sure the connectors on the right side of the board 3 are clear of the computer SP NOTE To avoid breaking the board support the right side of the system board near the heat sink 3 as you lift it up and out of the computer Reverse this procedure to install the syste
87. lf encrypting drive SED 702865 001 240 GB SSD SATA III 721798 001 180 GB SATA III 702864 001 128 GB SATA III 721725 001 2a Solid state drive bracket 2b Solid state drive Mass storage devices 23 Item Description Spare part number 2c Drive connector 3 mSATA drive 256 GB mSATA drive 702866 001 32 GB mSATA drive 702867 001 24 GB mSATA drive 702868 001 Hard Drive Hardware Kit not illustrated includes 702870 001 Hard drive connector Hard drive bracket Hard drive bracket screws Miscellaneous parts Component Spare part number AC adapter 45 W HP Smart AC adapter non PFC 696694 001 65 W HP Smart AC adapter 693711 001 Optical mouse HP USB optical travel mouse 434594 001 Wireless 2 4 GHz 656840 001 Power cord 3 pin black 1 83 m For use in Argentina 490371 D01 For use in Australia 490371 011 For use in Brazil 490371 202 For use in Europe 490371 021 For use in India 490371 D61 For use in Israel 490371 BB1 For use in Japan 490371 291 For use in North America 490371 001 For use in the People s Republic of China 490371 AA1 For use in South Africa 490371 AR1 For use in South Korea 490371 AD1 For use in Switzerland 490371 111 For use in Taiwan 490371 AB1 For use in Thailand 490371 201 24 Chapter 3 Illustrated parts catalog Component Spare part number Screw Kit 702846 001 Docking station 702878 001 Cable lock d
88. m BIOS updates 84 Chapter 5 Computer Setup BIOS and Advanced System Diagnostics BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 2 3 From the Start screen type explorer and then select File Explorer Double click your hard drive designation The hard drive designation is typically Local Disk C Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update Double click the file that has an exe extension for example filename exe The BIOS installation begins Complete the installation by following the on screen instructions f NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly The following diagnostic tests are available in Advanced System Diagnostics System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status Start up te
89. m board 66 Chapter4 Removal and replacement procedures Heat sink Sf NOTE The heat sink spare part kit includes replacement thermal material Description Heat sink Spare part number 707907 001 Before removing the heat sink follow these steps LP p mM Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 36 and then remove the following components b g h Hard drive cover see Hard drive cover on page 41 Hard drive see Hard drive SSD drive on page 42 Service cover see Service cover on page 47 WLAN module see WLAN module on page 52 WWAN module see WWAN module on page 50 Fan see Fan on page 62 Keyboard see Keyboard on page 54 Base enclosure see Base enclosure on page 57 System board see System board on page 63 Remove the heat sink 1 Following the 1 2 3 4 sequence stamped into the heat sink loosen the four captive Philllips screws 1 that secure the heat sink to the system board Component replacement procedures 67 2 Remove the heat sink 2 Ef NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the
90. max turbo frequency 4 MB cache for use in models without Windows 8 702848 501 N System board with Intel Core i7 3667U processor 2 00 GHz 3 2 GHz max turbo frequency 4 MB cache for use in models with Windows 8 Standard 702848 601 N System board with Intel Core i7 3667U processor 2 00 GHz 3 2 GHz max turbo frequency 4 MB cache for use in models with Windows 8 Professional 702849 001 N System board with Intel Core i5 3427U processor 1 80 GHz 2 8 GHz max turbo frequency 3 MB cache for use in models without Windows 8 702849 501 N System board with Intel Core i5 3427U processor 1 80 GHz 2 8 GHz max turbo frequency 3 MB cache for use in models with Windows 8 Standard Sequential part number listing 27 28 Spare part CSR Description number flag 702849 601 N System board with Intel Core i5 3427U processor 1 80 GHz 2 8 GHz max turbo frequency 3 MB cache for use in models with Windows 8 Professional 702851 001 N Top cover with fingerprint reader board 702852 001 N Top cover without fingerprint reader board 702853 001 B RTC battery includes cable and double sided tape 702854 001 N Webcam microphone module includes double sided tape 702856 001 N Touchpad assembly 702857 001 N Display Hinge Kit includes left and right hinges and left and right hinge covers 702858 001 N Display enclosure 702859 001 N Fan includes cable 702860 001 N Display bezel
91. mputer and the amount of system and extended memory NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup E NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turnonorrestart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e Toselect a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e Toscroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e Tocloseopen dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup To
92. n the computer upright with the front toward you 2 Open the computer as far as possible 3 lfitis necessary to replace the display bezel or any of the display assembly subcomponents a Flex the inside edges of the bottom edge 1 the left and right sides 2 and the top edge 3 of the display bezel until the bezel disengages from the display enclosure Chapter 4 Removal and replacement procedures b Remove the display bezel 4 The display bezel is available using spare part number 702860 001 on models with a webcam and 702861 001 on models without a webcam 4 If itis necessary to replace the webcam microphone module a Detach the webcam microphone module 1 from the display enclosure The webcam microphone module is attached to the display enclosure with double sided tape b Disconnect the cable 2 from the webcam microphone module c Remove webcam microphone module The webcam module is available using spare part number 702854 001 The microphone module is available using spare part number 702873 001 5 If itis necessary to replace the display panel a Remove the four Phillips PM2 0x3 0 screws that secure the display panel to the display enclosure e 702871 001 35 6 cm 14 0 in LED HD AntiGlare display panel e 708771 001 35 6 cm 14 0 in LED HD AntiGlare display panel Component replacement procedures 39 b Rotate the top of the display panel downward 1 c Lift the tape that secu
93. ncy responsible for evaluation in the country or region where the power cord set will be used e Thepower cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC asrequired by the power system of each country or region e The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer Requirements for specific countries and regions Country region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People s Republic of China coc 5 South Korea EK 4 Requirements for all countries 111 Country region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1 The flexible cord must be Type HOSVV F 3 conductor 1 0 mm conductor size Power cord set fittings appliance coupler and wall plug must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used 2 Theflexible cord must be Type SPT 3 or equivalent No 18 AWG 3 conductor The wall plug must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or
94. ne 6 Smart card reader Supports optional Smart cards Left 13 m Qum EE PL 1 6 Component Description 1 USB 3 0 ports 2 Connect optional USB devices ss 2 5 DisplayPort Connects an optional digital display device such as a high performance monitor or projector 3 Media Card Reader Supports the following digital card formats e MultiMediaCard MMC e MultiMediaCardplus MMC e Secure Digital SD Card e Secure Digital High Capacity SDHC Card e Secure Digital Extra Capacity SDXC Card 4 Ol External monitor port Connects an external VGA monitor or projector 5 Docking connector Connects an optional docking device 6 RJ 45 network jack Connects a network cable 14 Chapter2 External component identification Component 1 Wireless and memory module compartment Description Contains the wireless and memory modules CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support In Windows 8 from the Start screen type help and then select Help and Support 2 Travel battery connector Connects an optional travel battery
95. ng and pinch zoom as default Taps enabled by default Touchpad on off button Touchpad supports 2 way scroll with legend Power requirements Supports the following HP Smart AC adapters 45 W HP Smart AC adapter 3 wire plug with ground pin Supports the following batteries e Primary 4 cell 52 Wh 3 55 Ah battery e Secondary 6 cell 60 Wh 2 7 Ah battery Security Supports security cable lock Supports fingerprint reader and no fingerprint reader option Category Description Supports Trusted Platform Module TPM 1 2 Infineon soldered down and TPM Enhanced Drive Lock not supported the People s Republic of China Integrated Smart Card reader active Full volume encryption HP ProtectTools Operating system Preinstalled e Windows 7 Home Premium 64 and 32 bit with Microsoft Basics in Canada Japan and the United States e Windows 7 Professional 64 and 32 bit with Microsoft Basics in Canada Japan and the United States e Windows 8 Professional 64 with Windows 7 Professional 32 or 64 image and with Microsoft Basics in Canada Japan and the United States e Windows 8 Professional 64 with Microsoft Basics in Canada Japan and the United States e Windows 8 64 with Microsoft Basics in Canada Japan and the United States e Windows 8 64 with Microsoft Basics in the People s Republic of China e FreeDOS e SUSE Linux SLED for China only Preinstalled with
96. ng or removing connectors or test equipment Chapter 4 Removal and replacement procedures Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation When seated wear a wrist strap connected to a grounded system Wrist straps are flexible straps with a minimum of one megohm 10 resistance in the ground cords To provide proper ground wear a strap snugly against the skin at all times On grounded mats with banana plug connectors use alligator clips to connect a wrist strap When standing use foot straps and a grounded floor mat Foot straps heel toe or boot straps can be used at standing workstations and are compatible with most types of shoes or boots On conductive floors or dissipative floor mats use foot straps on both feet with a minimum of one megohm resistance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material handling packages Nonconductive plastic bags tubes or boxes Metal tote boxes Electr
97. nnects an AC adapter Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 3 E Security cable slot Attaches an optional security cable to the computer NOTE The security cable is designed to act as a deterrent but it may not prevent the computer from being mishandled or stolen 4 5 ts USB 3 0 USB charging port Audio out headphone jack Audio in microphone jack Connects an optional USB device The USB charging port can also charge select models of cell phones and MP3 players even when the computer is off Produces sound when connected to optional powered stereo speakers headphones earbuds a headset or television audio Also connects an optional headset microphone WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices To access this guide in Windows 8 select the HP Support Assistant app from the Start screen select My computer and then select User guides NOTE When a device is connected to the jack the computer speakers are disabled NOTE Besure that the device cable has a 4 conductor connector that supports both audio out headphone and audio in micropho
98. nthe Help and Support search box type maintain and then follow the on screen instructions to identify your computer and access the BIOS update you want to download 3 Atthe download area follow these steps a Identify the BIOS update that is later than the BIOS version currently installed on your computer Make a note of the date name or other identifier You may need this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update f NOTE If you connect your computer to a network consult the network administrator before installing any software updates especially system BIOS updates 80 Chapter5 Computer Setup BIOS and Advanced System Diagnostics BIOS installation procedures vary Follow any instructions that are displayed on the screen after the download is complete If no instructions are displayed follow these steps 1 2 3 From the Start screen type explorer and then select File Explorer Double click your hard drive designation The hard drive designation is typically Local Disk C Using the hard drive path you recorded earlier open the folder on your hard drive that contains the update Double click the file that has an
99. ocking station 575921 001 Mylar bulk 20 pieces for use under top cover 744713 001 HP Business Top Load Case 718550 001 Sequential part number listing CSR flag designations A Mandatory B Optional C Service technician recommended N Non user replaceable Spare part CSR Description number flag 434594 001 A HP USB optical travel mouse 490371 001 A Power cord for use in North America 3 pin black 1 83 m 490371 011 A Power cord for use in Australia 3 pin black 1 83 m 490371 021 A Power cord for use in Europe 3 pin black 1 83 m 490371 111 A Power cord for use in Switzerland 3 pin black 1 83 m 490371 201 A Power cord for use in Thailand 3 pin black 1 83 m 490371 202 A Power cord for use in Brazil 3 pin black 1 83 m 490371 291 A Power cord for use in Japan 3 pin black 1 83 m 490371 AA1 A Power cord for use in the People s Republic of China 3 pin black 1 83 m 490371 AB1 A Power cord for use in Taiwan 3 pin black 1 83 m 490371 AD1 A Power cord for use in South Korea 3 pin black 1 83 m 490371 AR1 A Power cord for use in South Africa 3 pin black 1 83 m 490371 BB1 A Power cord for use in Israel 3 pin black 1 83 m 490371 D01 A Power cord for use in Argentina 3 pin black 1 83 m 490371 D61 A Power cord for use in India 3 pin black 1 83 m 575921 001 A Cable lock docking station 634862 001 A 320 GB 7200 rpm 7 mm hard
100. ok PC Processors Intel Core processors e i3 3217U 1 8 GHz 3 MB L3 Cache 17W e i5 3317U 1 7 GHz max turbo frequency 2 6 GHz 3 MB L3 Cache 17W e i5 3337U 1 8 GHz max turbo frequency 2 7 GHz 3 MB L3 Cache 17W e i5 3427U 1 8 GHz max turbo frequency 2 6 GHz 3 MB L3 Cache 17W e i5 3437U 1 9 GHz max turbo frequency 2 9 GHz 3 MB L3 Cache 17W e i7 3667U 2 0 GHz max turbo frequency 3 0 GHz 4 MB L3 Cache 17W e i7 3687U 2 1 GHz max turbo frequency 3 3 GHz 4 MB L3 Cache 17W Chipset Mobile Intel QM77 Graphics Panels Intel UMA Graphics with shared video memory Intel HD Graphics 4000 35 6 cm 14 0 in 3 0 mm flat thin backlit light emitting diode LED high definition HD AntiGlare AG SVA 1600x900 display with and without webcam 35 6 cm 14 0 in 3 0 mm flat thin backlit LED HD AG SVA 1366x768 display with and without webcam All display assemblies include two wireless local area network WLAN antenna cables and two wireless wide area network WWAN antenna cables Supports low voltage differential signalling LVDS Supports 16 9 aspect ratio Supports privacy filter Memory Flash cache Two customer accessible upgradable memory module slots DDR3 PC3 1600 MHz dual channel support Supports 16384 MB of system RAM in the following configurations e 16384 MB 8192 MB 2 e 8192 MB 8192 MB 1 or 4096x2 e 6144 MB 4096 MB 2048 MB e 4096 MB 4096 MB 1 or 2
101. one audio in jack identifying 13 microphone module removal 39 spare part number 39 modelname 1 mouse Spare part numbers 26 22 28 38 24 25 mSATA drive removal 44 Spare part numbers specifications 94 mSATA module product description 2 28 42 44 N network jack identifying 14 num lock light 8 0 operating system product description 4 optical drive precautions 32 P packaging guidelines 34 PCIDlabel 17 plastic parts service considerations 31 Plastics Kit spare part numbers 28 pointing device product description 3 pointing stick 7 ports DisplayPort 14 external monitor 14 product description 3 USB charging 13 power button identifying 9 power connector removal 61 Spare partnumber 61 power connector identifying 13 power connector spare part number 61 power cord setrequirements 111 spare part numbers 24 25 power lights 8 12 power requirements product description 3 processor product description 1 product description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 flash cache 1 graphics 1 harddrive 1 keyboard 3 memory module 1 microphone 2 mSATA module 2 operating system 4 pointing device 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 5 solid state drive 2 video 2 wireless 2 product name 1 R recovery partition recycle computer 105 reinstall Windows 102 removal replacement preliminaries 31 procedures 36
102. ons Before removing a memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 36 5 Remove the hard drive cover see Hard drive cover on page 41 6 Remove the service cover Service cover on page 47 Remove the memory module 1 Spread the retaining tabs 1 on each side of the memory module slot to release the memory module The edge of the module opposite the slot rises away from the computer Chapter 4 Removal and replacement procedures 2 Remove the memory module 2 by pulling the module away from the slot at an angle NOTE Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot 5 NOTE The computer uses two memory slots The top slot houses the expansion memory module and the bottom slot houses the primary memory module Reverse this procedure to install a memory module Component replacement procedures 49 50 WWAN module Ey NOTE The WWAN module and the WLAN module are not interchangeable Description Spare part number HP 1t2523 LTE HSPA Mobile Broadband Module 675793 001 HP it2522 LTE EV DO Mobil
103. orrect insertion Reverse this procedure to install the mSATA drive Component replacement procedures 45 RTC battery Description Spare part number RTC battery includes cable and double sided tape 702853 001 Before removing the RTC battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 36 5 Removethe hard drive cover see Hard drive cover on page 41 Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 2 Detach the RTC battery 2 from the computer 3 Remove the RTC battery Reverse this procedure to install the RTC battery 46 Chapter 4 Removal and replacement procedures Service cover Description Spare part number Service cover 704441 001 Service door RCTO 713547 001 Before removing the service cover follow these steps 1 Turnoff the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer
104. ostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats Material Use Voltage protection level Antistatic plastics Bags 1 500V Carbon loaded plastic Floor mats 7 500 V Metallized laminate Floor mats 5 000 V Preliminary replacement requirements 35 Component replacement procedures This chapter provides removal and replacement procedures Make special note of each screw size and location during removal and replacement Battery Description Spare part number 4 cell 52 Wh 3 55 Ah Li ion battery 687945 001 6 cell 60 Wh 2 7 Ah Li ion travel battery 696621 001 Before disassembling the computer follow these steps Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the battery 1 Position the computer upside down on a flat surface 2 Slide the battery release latch 1 to release the battery 3 Slide the battery outward 2 lift the outer edge of the battery 3 and then remove it from the computer 3 When installing the battery 1 Insert the battery connector end of the battery into the bay aligning it to the left edge 2 Slide the batte
105. ove the display assembly from the top cover 2 6 To remove the display bezel a Flex the inside edges of the bottom edge 1 the left and right sides 2 and the top edge 3 of the display bezel until the bezel disengages from the display enclosure Component replacement procedures 73 b Remove the display bezel 4 The display bezel is available using spare part number 702860 001 on models with a webcam and 702861 001 on models without a webcam f NOTE For this procedure the display will not be connected to the computer as shown in the following image 7 Toremove the display panel f NOTE For this procedure the display will not be connected to the computer as shown in the following images a Remove the four Phillips PM2 0x3 0 screws that secure the display panel to the display enclosure Display panels are available using the following spare part numbers e 702871 001 35 6 cm 14 0 in LED HD AntiGlare display panel e 708771 001 35 6 cm 14 0 in LED HD AntiGlare display panel 74 Chapter4 Removal and replacement procedures b Rotate the top of the display panel downward 1 c Lift the tape that secure the display cable connector on the panel 2 and then disconnect the cable 3 from the connector 4 77 NOTE For this procedure the display will not be connected to the computer as shown in the following image If itis necessary to replace the display hinges Di
106. p to the values that were set at the factory follow these steps 1 m s m Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen Press f10 to enter Computer Setup Use a pointing device or the arrow keys to select File Restore Defaults Follow the on screen instructions To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions Use the arrow keys to select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Sf NOTE Your password settings and security settings are not changed when you restore the factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP Web site Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer you need to know the version of the system BIOS currently installed BIOS version information also known as ROM date and System BIOS can be displayed as follows T 2 3 Start Computer Setup Use a pointing device or the
107. pare part number Hard drive does not include hard drive bracket or screws 500 GB 7200 rpm 7 mm SED 703268 001 500 GB 7200 rpm 7 mm 703267 001 320 GB 7200 rpm 7 mm 634862 001 320 GB 7200 rpm 7 mm locked 723897 001 Solid state drive includes bracket connector and screws 256 GB SATA III self encrypting drive SED 702865 001 240 GB SATA III 721798 001 180 GB SATA III 702864 001 128 GB SATA III 721725 001 mSATA SSD 256 GB mSATA 702866 001 32 GB mSATA 702867 001 24 GB mSATA 702868 001 Hard Drive Hardware Kit includes hard drive bracket connector and screws 702870 001 Before removing the hard drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Remove the battery see Battery on page 36 2 3 Disconnect all external devices from the computer 4 5 Remove the hard drive cover see Hard drive cover on page 41 Remove the hard drive 1 Loosen the 4 captive hard drive screws 1 that secure the drive to the computer 2 Pull the hard drive tab 2 upward to disconnect the hard drive 42 Chapter4 Removal and replacement procedures 3 Liftthe hard drive and then pull the hard drive out of the hard drive bay E EI i 4 Ifitis necessary to di
108. puter Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen e To selecta menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item e Toscroll up and down click the up arrow or the down arrow in the upper right corner of the screen or use the up arrow key or the down arrow key e Tocloseopen dialog boxes and return to the main Computer Setup screen press esc and then follow the on screen instructions S NOTE You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup Chapter 5 Computer Setup BIOS and Advanced System Diagnostics To exit Computer Setup menus choose one of the following methods To exit Computer Setup menus without saving your changes Click the Exit icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File Ignore Changes and Exit and then press enter To save your changes and exit Computer Setup menus Click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the tab key and the arrow keys to select File
109. r use in Slovenia includes keyboard cable and pointing stick cable 702843 BB1 B Keyboard with pointing stick for use in Israel includes keyboard cable and pointing stick cable 702843 BG1 B Keyboard with pointing stick for use in Switzerland includes keyboard cable and pointing stick cable 702843 D61 B Keyboard with pointing stick for use in India includes keyboard cable and pointing stick cable 702843 DB1 B Keyboard with pointing stick for use in Canada includes keyboard cable and pointing stick cable 702843 DD1 B Keyboard with pointing stick for use in Iceland includes keyboard cable and pointing stick cable 702843 FL1 B Keyboard with pointing stick for use in the Czech Republic and Slovakia includes keyboard cable and pointing stick cable 702843 FP1 B Keyboard with pointing stick for use in northwest Africa includes keyboard cable and pointing stick cable 702844 001 N Smart Card reader includes cable 702845 001 N Fingerprint reader board includes cable 702846 001 N Screw Kit 702847 001 N System board with Intel Core i3 3217U processor 1 80 GHz 3 MB cache for use in models without Windows 8 702847 501 N System board with Intel Core i3 3217U processor 1 80 GHz 3 MB cache for use in models with Windows 8 Standard 702847 601 N System board with Intel Core i3 3217U processor 1 80 GHz 3 MB cache for use in models with Windows 8 Professional 702848 001 N System board with Intel Core i7 3667U processor 2 00 GHz 3 2 GHz
110. re the display cable connector on the panel 2 and then disconnect the cable 3 from the connector 4 Reverse this procedure to reassemble and install the display assembly components 40 Chapter 4 Removal and replacement procedures Hard drive cover Sf NOTE The hard drive cover is available in the Plastics kit spare part number 702877 001 Description Spare part number Plastics kit 702877 001 Before removing the hard drive cover follow these steps 1 2 3 4 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 36 Remove the hard drive cover 1 2 Loosen the 2 captive hard drive cover screws 1 Slide the hard drive cover away from the computer 2 and then lift the cover off the computer 3 Reverse the removal procedures to install the hard drive cover Component replacement procedures 41 Hard drive SSD drive ef NOTE The hard drive spare part kit does not include the hard drive bracket connector or screws The solid state drive spare part kit includes the Hard Drive Hardware Kit which includes the bracket connector and screws Description S
111. recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled 100 Chapter 7 Backup and recovery To recover the original hard drive image using f1 1 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition From the Start screen type computer and then select Computer ef NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media both purchased separately For additional information see Using a Windows 7 operating system DVD purchased separately on page 98 3 Ifthe HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 4 Pressf11 while the Press lt F11 gt for recovery message is displayed on the screen 5 Follow the on screen instructions Using Windows 8 operating system media purchased separately To order a Windows 8 operating system DVD go to http www hp com support select your country or region and follow the on screen instructions You can also order the DVD by calling support For contact information see the Worldwide Telephone Numbers booklet included with the computer A CAUTION Using a Windows 8 operat
112. remove everything and reinstall Windows 105 reset computer 105 steps 105 restoring the hard drive 98 100 RJ 45 network jack identifying 14 RTC battery removal 46 spare part number 98 100 20 28 46 S Screw Kit spare part number SD card insert illustrated 20 security cable slot identifying 13 security product description 3 service considerations cables 31 connectors 31 plastic parts 31 25 27 service cover removal 47 Spare part number servicetag 16 serviceability product description 5 setup utility navigating and selecting 78 82 restoring factory settings 79 83 SIM slot identifying 15 SIM removal 37 20 29 47 slots security cable 13 SIM 15 smartcard 13 smart card board removal 70 Spare partnumber 70 Smart Card reader Spare part number smartcardslot 13 solid state drive precautions 32 product description 2 spare part numbers 21 23 28 42 specifications 93 speaker assembly removal 69 spare part number 19 28 69 speakers identifying 15 specifications computer 90 display 91 hard drive 92 mSATA drive 94 solid state drive 93 system board removal 63 Spare part numbers system repair disc 95 system restore points 95 19 27 19 63 T toolsrequired 31 top cover spare part numbers 19 28 TouchPad buttons 7 touchpad removal 59 TouchPad light identifying 8 TouchPad zone identifying 7 touchpad spare part numbers 28 transporting guidelines 34 tr
113. ry into the bay until it drops and the latch snaps and then slide the latch to the left to lock the battery 36 Chapter 4 Removal and replacement procedures f NOTE In the locked position there will be no red color shown in the latch slot SIM f NOTE This section applies only to computer models with WWAN capability Ef NOTE If there is a SIM inserted in the SIM slot it must be removed before disassembling the computer Be sure that the SIM is reinserted in the SIM slot after reassembling the computer The SIM slot is located inside the battery bay on the right side Before removing the SIM follow these steps 1 2 3 4 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 36 Remove the SIM 1 2 Press in on the SIM 1 The module is partially ejected from the SIM slot Remove the SIM 2 from the SIM slot ogr Om Reverse this procedure to install the SIM Component replacement procedures 37 Display assembly components panel bezel webcam microphone 38 All display assemblies include WLAN antenna transceivers and cables WWAN models also include 2 WWAN antenna transceivers and cable
114. s Full hinge up displays are not spared This section describes removing components that do not require that you entirely remove the display assembly from the computer You can remove the display bezel webcam microphone module and display panel with the display assembly still attached to the computer To remove the remaining display components including the display brackets antennas and enclosure you must remove the entire display assembly from the computer See Display assembly on page 72 for more information about removing the remaining components Description Spare part number Display panels 35 6 cm 14 0 in HD anti glare LED 708771 001 35 6 cm 14 0 in HD anti glare LED 702871 001 Display bezels For use with models with a webcam 702860 001 For use with models without a webcam 702861 001 Webcam module with microphone 702854 001 Microphone module 702873 001 Before removing the display panel follow these steps 1 Shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect all external devices connected to the computer 3 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer 4 Remove the battery see Battery on page 36 Remove the display assembly components 1 Positio
115. s keyboard cable and pointing stick cable 702843 211 B Keyboard with pointing stick for use in Hungary includes keyboard cable and pointing stick cable 702843 251 B Keyboard with pointing stick for use in Russia includes keyboard cable and pointing stick cable Chapter3 Illustrated parts catalog Spare part CSR Description number flag 702843 261 B Keyboard with pointing stick for use in Bulgaria includes keyboard cable and pointing stick cable 702843 271 B Keyboard with pointing stick for use in Romania includes keyboard cable and pointing stick cable 702843 281 B Keyboard with pointing stick for use in Thailand includes keyboard cable and pointing stick cable 702843 291 B Keyboard with pointing stick for use in Japan includes keyboard cable and pointing stick cable 702843 A41 B Keyboard with pointing stick for use in Belgium includes keyboard cable and pointing stick cable 702843 AB1 B Keyboard with pointing stick for use in Taiwan includes keyboard cable and pointing stick cable 702843 AD1 B Keyboard with pointing stick for use in South Korea includes keyboard cable and pointing stick cable 702843 B31 B Keyboard with pointing stick for use in the Netherlands includes keyboard cable and pointing stick cable 702843 B71 B Keyboard with pointing stick for use in Sweden and Finland includes keyboard cable and pointing stick cable 702843 BA1 B Keyboard with pointing stick fo
116. sassemble the hard drive perform the following steps Remove the connector from the hard drive 1 a b Remove the four Phillips PM3 0x4 0 screws 2 that secure the hard drive bracket to the hard drive c Remove the hard drive bracket 3 from the hard drive The hard drive bracket connector and screws are available in the Hard Drive Hardware Kit spare part number 702870 001 Reverse this procedure to reassemble and install the hard drive Component replacement procedures 43 44 mSATA drive Description Spare part number 256 GB mSATA drive 702866 001 32 GB mSATA drive 702867 001 24 GB mSATA drive 702868 001 Before removing the mSATA drive follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 36 5 Removethe hard drive cover see Hard drive cover on page 41 Remove the mSATA drive 1 Remove the two Phillips PM2 0x3 0 screws 1 that secure the drive to the system board The drive tilts ep Chapter 4 Removal and replacement procedures 2 Remove the drive 2 by pulling it away from the slot at an angle f NOTE mSATA drives are designed with a notch to prevent inc
117. se enclosure on page 57 Remove the fan 1 Disconnect the fan cable 1 from the system board 2 Loosen the 2 captive Phillips screws 2 that secure the fan to the top cover 3 Remove the fan 3 Reverse this procedure to install the fan Chapter 4 Removal and replacement procedures System board Sef NOTE The system board spare part kit includes replacement thermal material Description Spare part number System boards for use in models without Windows 8 Intel Core i7 3667U processor 2 00 GHz 4 MB cache 702848 001 Intel Core i5 3427U processor 1 80 GHz 3 MB cache 702849 001 Intel Core i5 3317U processor 1 70 GHz 3 MB cache 704439 001 Intel Core i3 3217U processor 1 80 GHz 3 MB cache 702847 001 Intel Core i3 3227U processor 1 90 GHz 3 MB cache 717841 001 Intel Core i5 3337U processor 1 80 GHz 3 MB cache 717842 001 Intel Core i5 3427U processor 1 80 GHz 3 MB cache 717843 001 Intel Core i7 3687U processor 2 10 GHz 4 MB cache 717844 001 Intel Core i5 3337U processor 1 80 GHz 3 MB cache and HD displays 727621 001 Intel Core i5 3437U processor 1 90 GHz 3 MB cache and HD displays 727622 001 Intel Core i5 3687U processor 2 10 GHz 4 MB cache and HD displays 727623 001 System boards for use in Windows 8 models Intel Core i7 3667U processor 2 00 GHz 4 MB cache for use in models with Windows 8 Standard 702848 501 Intel Core i7 3667U processor 2 0
118. sembly components panel bezel webcam microphone on page 38 f NOTE The display assembly is spared at the subcomponent level only Before removing the display assembly follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Disconnect the power from the computer by unplugging the power cord from the computer Disconnect all external devices from the computer Remove the battery see Battery on page 36 and then remove the following components b Hard drive cover see Hard drive cover on page 41 Hard drive see Hard drive SSD drive on page 42 Service cover see Service cover on page 47 WLAN module see WLAN module on page 52 WWAN module see WWAN module on page 50 Fan see Fan on page 62 Keyboard see Keyboard on page 54 Base enclosure see Base enclosure on page 57 Remove the display assembly 1 2 Disconnect the display panel cable 1 from the system board Release the display panel cable from the routing channel 2 Chapter 4 Removal and replacement procedures 3 Open the computer and position it with the base enclosure on a table and the display hanging down NOTE Be sure to support the display when removing the screws 4 Remove the four Phillips PM2 5x4 0 screws 1 that secure the display assembly to the computer 5 Rem
119. separately 98 Windows 8 Backup and recovery eee eese eene enne enn senes nns rasant nass tasses sese testas e sas es sese senas 99 Backing up your information cscccssessesssesecesssessceseceseessecseeeeessecsseecseesseecsseseeceseessesseesseessesaess 99 Performing a system recovery cccesccssessecssessesssesssecsseseecossceecseecosecsesssecasecaesseecasesaesessaseseesseesaes 100 Using the Windows recovery tools esee eese eene nn nennen 100 Using f11 recovery tools csccssccsscssecsecsecsesssesssesseecsseseseseecssecssecseeenseseesseesneeessess 100 Using Windows 8 operating system media purchased separately 101 Using Windows Refresh for quick and easy recovery esses 101 Remove everything and reinstall Windows eese eene 102 Using HP Software Setup ccscessscssessecssessecsscssesecescesscesseseesssesseseeseeseessaesaeeasseasees 102 SUSE Linux Backup and recovery cesccssesseceecssesssessesssesseeseessecssecasessecsseesecasseseceseesscessecseeeessecesseeseeseeeneees 103 Creating DAGKUPS speccen ces sacccessesvaccvaeconcscesacdsenctueducdeceseucasnacevebtscevaddacceacicuestaeacavaedeaessesddcecetasdicedyes 103 Backing up your information s ccscceccesscescesscessesscesscessessecssesssesesessesssesesessessecseeessessecseeceesaes
120. splay hinge covers and hinges are available in the Display Hinge Kit spare part number 702857 001 a Remove the Phillips broadhead PM2 0x2 5 screw 1 that secures each hinge cover to the display enclosure Component replacement procedures 75 b Remove the display hinge covers 2 from atop the hinges c Remove the 2 broadhead Phillips PM2 0x2 5 screws 1 that secure each display hinge to the display enclosure d Lift the display hinges off the display enclosure 2 9 If it is necessary to replace the WLAN antenna cables and transceivers WLAN and WWAN antennas are available in the Antenna Kit spare part number 702876 001 a Release the WLAN antenna transceivers 1 from the clips built into the display enclosure The WLAN antenna transceivers are attached to the display enclosure with double sided tape b Detach the WLAN antenna cables from the routing channels 2 built into the display enclosure 76 Chapter4 Removal and replacement procedures c Remove the WLAN antenna cables and transceivers The WLAN antenna cables and transceivers are included in the Antenna Kit spare part number 702876 001 10 If itis necessary to replace the WWAN antenna cables and transceivers WLAN and WWAN antennas are available in the Antenna Kit spare part number 702876 001 a Release the WWAN antenna transceivers 1 from the clips built into the display enclosure The WWAN antenna transceivers are attached to the display enclo
121. st This test analyzes the main computer components that are required to start the computer Run in test This test repeats the start up test and checks for intermittent problems that the start up test does not detect Hard disk test This test analyzes the physical condition of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact HP support to report the issue and purchase a replacement battery BIOS Management You can update or rollback the version of the BIOS on the system Do not shut down or remove external power during the process You will be given a confirmation screen before your BIOS is modified Select BIOS update BIOS Rollback or Back to main menu You can view system information and error logs or select languages in the Advanced System Diagnostics window To start Advanced System Diagnostics 1 2 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 Click the diagnostic test you w
122. sure with double sided tape b Detach the WWAN antenna cables from the routing channels 2 built into the display enclosure c Remove the WWAN antenna cables and transceivers The WWAN antenna cables and transceivers are included in the Antenna Kit spare part number 702876 001 Reverse this procedure to reassemble and install the display assembly Component replacement procedures 77 78 5 Computer Setup BIOS and Advanced System Diagnostics Windows 7 Computer Setup BIOS and Advanced System Diagnostics Using Computer Setup Computer Setup or Basic Input Output System BIOS controls communication between all the input and output devices on the system such as disk drives display keyboard mouse and printer Computer Setup includes settings for the types of devices installed the startup sequence of the computer and the amount of system and extended memory E NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup Ey NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turnonorrestart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Navigating and selecting in Com
123. t 24 hours 2 Remove and retain the storage drive or clear the contents of the drive a Hard Disk Drive HDD Clear the HDD contents by using the HP Disk Sanitizer utility or a third party application that ideally is U S Department of Defense DOD 5220 22 M approved To run HP Disk Sanitizer enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display or press ESC to display the start up menu then press F10 Select the Security menu and scroll down to the Utilities menu Select Disk Sanitizer and select the desired drive For a higher level of protection select Optimum f NOTE This process will take a long time and the amount of time varies based on the hard drive capacity b Solid State Drive SSD Clear the SSD contents by using the BIOS Setup Secure Erase command option or by using a third party utility designed to erase data from an SSD To run Secure Erase enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display Select the Security menu and scroll down to the Utilities menu Select Secure Erase and select the desired hard drive Non volatile memory usage Non Volatile Amount Does this Does this What is the How is data input into this How is this memory write Memory Type Size memory memory purpose of this memory protected store retain data memory customer when power data is removed Real Time Clock 256 B
124. t the optical drive tray is closed Handle drives on surfaces covered with at least one inch of shock proof foam Avoid dropping drives from any height onto any surface After removing a hard drive an optical drive or a diskette drive place it in a static proof bag Avoid exposing an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge ESD Circuitry design and structure determine the degree of sensitivity Networks built into many integrated circuits provide some protection but in many cases ESD contains enough power to alter device parameters or melt silicon junctions A discharge of static electricity from a finger or other conductor can destroy static sensitive devices or microcircuitry Even if the spark is neither felt nor heard damage may have occurred An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle Or the device may function normally for a while then degrade in the internal layers reducing its life expectancy A CAUTION Toprevent damage to the computer when you are removing or installing internal
125. test detects a damaged sector it attempts to move the data toa good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue and purchase a replacement battery System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules hard drive SMART attributes the hard drive surface the battery and battery calibration video memory and the WLAN module status You can view system information and error logs in the Advanced System Diagnostics window 88 Chapter5 Computer Setup BIOS and Advanced System Diagnostics To start Advanced System Diagnostics 1 Turn on or restart the computer While the Press the ESC key for Startup Menu message is displayed in the lower left corner of the screen press esc When the Startup Menu is displayed press f2 2 Clickthe diagnostic test you want to run and then follow the on screen instructions NOTE If you need to stop a diagnostics test while it is running press esc SUSE Linux Computer Setup BIOS and Advanced System Diagnostics 89 6 Specifications Computer specifications
126. the computer and then press f8 before the Windows operating system loads Select Startup Repair Follow the on screen instructions f NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support Windows 7 Backup and recovery 97 Using f11 recovery tools A CAUTION Using f11 recovery tools completely erases hard drive contents and reformats the hard drive All files you have created and any software installed on the computer are permanently removed The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory Software not installed at the factory must be reinstalled To recover the original hard drive image using f11 1 2 4 5 If possible back up all personal files If possible check for the presence of the HP Recovery partition click Start right click Computer click Manage and then click Disk Management f NOTE If the HP Recovery partition is not listed you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc both purchased separately For additional information see Using a Windows 7 operating system DVD purchased separately on page 98 If the HP Recovery partition is listed restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of
127. this memory when the SPD module 128 information module is installed in a configuration data Bytes PC The specific write programmabl protection method varies e not by memory vendor customer accessible System BIOS 4to5MBytes Yes Yes Store system System BIOS code is A utility is required for BIOS code and programmed at the factory writing data to this PC Code is updated when the memory and is available configuration system BIOS is updated on the HP website Writing data Configuration data and data to this ROM in an settings are input using the inappropriate manner can F10 setup utility or a custom render the PC non utility functional Intel Management 1 5 or 5MByte Yes Yes Stores Management Engine Code is The Intel chipset is Engine Firmware Management programmed at the factory configured to enforce HW present only in Engine Code Code is updated via Intel protection to block all models ending in a Settings secure firmware update direct read write access p w or m or Provisioning utility Unique Provisioning to this area An Intel with Intel Centrino Data and iAMT Data can be entered at the utility is required for Pro technology third party data factory or by an administrator updating the firmware store using the Management Engine Only firmware updates MEBx setup utility The third digitally signed by Intel party data store contents can can be applied using this populated by a remote utility management
128. tions are available e Cancel Reboot Reboots the system No recovery or restore activity is performed e Recover Repair System This option repairs a system that is not working properly and preserves user data e RestoreFactory System This option restores the system back to the original factory state User data is not preserved Select an option and follow the on screen instructions 106 Chapter 7 Backup and recovery Statement of Volatility The purpose of this document is to provide general information regarding non volatile memory in industry standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed HP Business Notebook PC products that use Intel based or AMD based system boards contain volatile DDR memory The amount of nonvolatile memory present in the system depends upon the system configuration Intel based and AMD based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications features or functionality have been added to or installed on the system Following system shutdown and removal of all power sources from an HP Business Notebook PC system personal data can remain on volatile system memory DIMMs for a finite period of tim
129. tons and fingerprint reader select models only Sef NOTE Windows 8 keyboard shown Component 1 b Power button Description e Whenthe computer is off press the button to turn on the computer e When the computer is on press the button briefly to initiate Sleep Suspend e Whenthe computer is in the Sleep Suspend state press the button briefly to exit Sleep Suspend e Whenthe computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and operating system shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings In Windows 7 e Select Start gt Control Panel gt System and Security gt Power Options In Windows 8 e See your power options From the Start screen type power select Settings and then select Power Options In SUSE Linux 1 Select Computer Control Center Top Component Description 2 Inthe left pane click System and then click Power Management in the right pane 2 i Wireless button Turns the wireless feature on or off but does not establish a I wireless connection 3 C G Volume mute button Mutes and restores speaker sound 4 Fingerprint reader select models only Allows a fingerprint logon to Windows instead of a password logon Keys Windows models Component Description 1 es
130. ts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors A CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid damage Apply only the tension required to unseat or seat the cables during removal and insertion Handle cables by the connector whenever possible In all cases avoid bending twisting or tearing cables Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced Handle flex cables with extreme care these cables tear easily Preliminary replacement requirements 31 Drive handling A CAUTION Drives are fragile components that must be handled with care To prevent damage to the computer damage to a drive or loss of information observe these precautions Before removing or inserting a hard drive shut down the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector Before removing a diskette drive or optical drive be sure that a diskette or disc is not in the drive and be sure tha
131. type backup select Settings and then select from the list of displayed options 2 Follow the on screen instructions to set up your backup create a system image select models only or create system repair media select models only Windows 8 Backup and recovery 99 Performing a system recovery In case of system failure or instability the computer provides the following tools to recover your files e Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly e f11 recovery tools You can use the f11 recovery tools to recover your original hard drive image The image includes the Windows operating system and software programs installed at the factory f NOTE If you are unable to boot start up your computer and you cannot use the system repair media you previously created select models only you must purchase Windows 8 operating system media to reboot the computer and repair the operating system Using the Windows recovery tools To recover information you previously backed up A Fromthe Start screen type help and then select Help and Support To recover your information using Automatic Repair follow these steps A CAUTION Some Automatic Repair options will completely erase and reformat the hard drive All files you have created and any software installe
132. u nece ea nera eae aere deed sea ER daa aea 82 Navigating and selecting in Computer Setup seen enne 82 Restoring factory settings in Computer Setup sess 83 Updating the BIOS ite ern oce en once lone dias esios cuan act cones Cue Cun RE RUNS 84 Determining the BIOS version esee sees eren eere nennen 84 Downloading a BIOS update esee eene nns 84 Using Advanced System Diagnostics eese eene rnn nnn rennen ness nennt 85 SUSE Linux Computer Setup BIOS and Advanced System Diagnostics scccesesscscssesscsessessssesecsessesees 86 Starting Computer SetU E 86 EE PHDucgctcp 86 Navigating and selecting in Computer Setup seen 86 Restoring factory settings in Computer Setup esee eene enne nnne 87 Updating the BIOS 87 Determining the BIOS version ccssccssesssesssesscesscesscessessecsseeseesseeseesesessecessesseesaees 87 Downloading a BIOS update ccsscsscssecsscssecsecssessecssesssesssecesecssecsseseecseesseesseessees 88 Using Advanced System Diagnostics eese sees eene enne nnn nsn nn sns nennt 88 6 Specifications 90 Computer specifications onn A A AT E Ren AATRE 90 35 6 cm
133. uter Setup navigating and selecting 78 82 86 restoring factory settings 79 83 87 computer setup navigating and selecting 86 restoring factory settings 87 computer specifications 90 connector power 13 connectors service considerations 31 D display specifications 91 display assembly removal 72 subcomponents 22 display assembly components removal 38 spare part numbers 38 display bezel removal 38 73 spare part numbers 22 28 38 39 74 display component recycling 113 display enclosure spare part numbers 23 28 display hinge removal 75 spare part number display hinge cover removal 75 Display Hinge Kit spare part number 22 28 display panel product description 1 removal 39 74 spare part number 38 spare part numbers 22 28 29 39 74 Display Panel Support Kit spare part numbers 23 26 DisplayPort identifying 14 docking connector identifying 14 drives preventing damage 32 DVD ROM Drive precautions 32 DVD RW Double Layer with SuperMulti Drive precautions 32 22 28 E electrostatic discharge 32 embedded numeric keypad identifying 10 11 equipment guidelines 35 esc key identifying 10 Ethernet product description 2 external monitor port 14 F f11 recovery 98 100 fan removal 62 spare part number fingerprint reader board removal 71 spare part number 20 27 71 fingerprint reader identifying 10 flash cache product description 1 fn key identifying 10 11 function keys identifying 1
134. ytes No Yes Stores system Using the F10 Setup utility or This memory is not write RTC battery date and time changing the Microsoft protected HP backed up CMOS and limited Windows date amp time recommends password configuration keyboard protecting the F10 Setup memory CMOS controller data utility Controller NIC 64 Kbytes No Yes Store NIC Using a utility from the NIC A utility is required to EEPROM not customer configuration vendor that can be run from write data to this memory accessible and NIC DOS and is available from NIC firmware vendor Writing data to this ROM in an inappropriate manner will render the NIC non functional Keyboard ROM 64 Kbytes No Yes Stores firmware Programmed at the factory A utility is required for not customer code keyboard Code is updated when the writing data to this accessible mouse amp system BIOS is updated memory and is available on the HP website Writing 108 Chapter8 Statement of Volatility Non Volatile Amount Does this Does this What is the How is data input into this How is this memory write Memory Type Size memory memory purpose of this memory protected store retain data memory customer when power data is removed battery data to this ROM in an management inappropriate manner can render the PC non functional DIMM Serial 256 Bytesper No Yes Stores memory Programmed by the memory Data cannot be written to Presence Detect memory module vendor

HP EliteBook 9470m Notebook PC

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