TSB-12-54-012 - Driving Force Automotive
Contents
1. Page 3 of 30 TSB 12 54 012 HANDS FREE BLUETOOTH FUSE DEFINITIONS updated 5 08 12 Johnson Controls Inc JCI The company that produces the hands free module and software Mitsubishi Multi Communication Incorporates functions such as navigation audio climate and other controls into one component with a System touch screen user interface Mitsubishi Owner s Page A page on the mitsubishicars com website to assist owners with vehicle information including the latest technology www mitsubishicars com owners Multi center Display Information screen in center of dash that provides vehicle systems information to the driver Output A signal going out of a device The block diagrams use the color green to illustrate input devices Pairing The act of linking a mobile phone or other wireless device to the vehicle s hands free system Typic ally up to 7 devices can be paired Passcode A four digit number that must be provided to use the hands free system IF the security function is en Personal Identification Number A four digit number required to pair devices to the hands free system PIN Phone Compatibility Determines whether a mobile phone is capable of interfacing with the hands free system Phonebook function The hands free system can register up to 32 names and four phone numbers per name This phonebook is not linked to the mobile phone s contacts abled Navi systems may have a manual input option Pickup Button Butt2. Validate the operation of the customer s device on a known good vehicle Validate the operation of a known good device on the customer s vehicle Once the issue is isolated to either the vehicle or the device go to step 4 4 Refer to the Hands free Fuse Symptoms and Possible Solutions chart later in this TSB The chart will instruct you to conduct specific tests Important Note Mobile phone and vehicle testing must be done with a known good phone The criteria are The phone is on the JCI phone list found at www mitsubishicars com owners e The phone pairs with a known good vehicle and functions normally Reminder Every time the phone s software is updated the phone must be retested to confirm it is still compatible with the hands free system Page 12 of 30 TSB 12 54 012 HANDS FREE BLUETOOTH FUSE DIAGNOSTIC FLOW CHART START Customer contacts JCI first Customer contacts dealer first Phone does not operate through hands free system MDL Dealer contacts JCI Say PRR Website acs JCI Contact Complete Hands 888 702 4100 If customer contacted JCI free Fuse Information sheet If dealer contacted JCI JCI issues case warranty authorization Phone is compatible Non compatible phone Customer must resolve Confirm customer symptoms must resolve Use valid test phone to
3. Select different tracks to completely test Bluetooth through vehicle speakers streaming For diagnosing concerns please refer to the Hands free FUSE symptom Based Diagnostics in this TSB NOTE Remember to delete your phone from the customer s phone list when all testing is completed Press the speech button Say Setup Say Pairing Options Say Delete Follow the spoken instruction to complete deletion Most phones have a maximum number of connections that can be stored You may want to delete the customer s vehicle from your test phone Refer to your phone s user s manual for instructions Page 20 of 30 TSB 12 54 012 C USB function Judgment Note Pairing the phone to the vehicle Bluetooth is not required for this test Action System Response Turn the vehicle ignition No response See Service manual key to the ACC position Connect phone to USB port using the appropri ate USB cable 4 2 Place the vehicle in the USB mode e Audio panel display 5 nie Press and release SRi EET the CD button until USB is displayed NAVI display Press the Mode but iis aiii ton 1 and then se iis a mes ccs T lect USB iPod 2 G ee penn BS screen selection Se fo i 7 Go to page 30 or see The vehicle s audio will begin playback to confirm that service the USB is working properly manual Note The system will take some time to load depending on h
4. Why is there no audio The system volume is set too Increase system volume after response from the hands low pressing the SPEECH button free system when the speech button is pressed but I see The wiring from the Diagnose using the appropriate Listening on the audio hands free module to the wiring diagram display Radio and CD Player or Navigation unit is loose missing or mis wired e Wiring from the audio Diagnose using the appropriate amplifier to the speaker is wiring diagram loose missing or mis wired The hands free module may e Test using a known good HFM be faulty 16 MUSIC WON T LOAD WHEN USING THE USB CABLE SYMPTOM QUESTIONS POSSIBLE CAUSES POSSIBLE SOLUTIONS e Possible software issue Refer to TSB 11 54 007 between the hands free Verify Fuse software version and module and music player update if necessary Why does music not load when using the USB cable even though see Loading on the audio screen Music player may be too old Obtain a newer model music to work with the system player Defective or incompatible Test using a known good USB USB cable cable Music player settings are Confirm or change music player not correct settings to work with the system WARRANTY INFORMATION This bulletin provides technical information only
5. carrier tion Why am told my voice Microphone not working Poor installation sounds weak on the receiving properly e Wrong direction end e Loose connection e Faulty microphone 7 CAN HEAR PERSON ON OTHER END BUT THEY CAN T HEAR ME SYMPTOM QUESTIONS POSSIBLE CAUSES POSSIBLE SOLUTIONS Why can t the person on the Low signal strength e Have user check the signal other end of the conversation strength indicator on their phone hear me and the Mitsubishi Multi Communication System MMCS if equipped Avoid using the phone and hands free system in areas where signal strength is poor and unable to provide a good conversation in both directions User has muted hands free Un mute the system by saying system Mute off while system is in use The microphone is missing Diagnose for faulty microphone not connected or faulty and or installation issues Page 28 of 30 TSB 12 54 012 8 HANDS FREE SYSTEM REDIALS WRONG NUMBER SYMPTOM QUESTIONS POSSIBLE CAUSES POSSIBLE SOLUTIONS Why does the system dial the In between hands free uses e Hands free re dials the last incorrect number when ask it the user dialed a number dialed number stored in the to redial from the phone phone The last number dialed is not stored in the hands free system e Phone is not re dialing the Phone firmware issue Verify last number the latest phone firmware is being used Contact provider Carrier 9 HANDS FREE SYSTEM
6. hands free system may not function if phone is outside of vehicle 5 POOR AUDIO QUALITY Vehicle Side Through Vehicle Speaker SYMPTOM QUESTIONS When using the phone with the hands free system does the incoming talk sound poor Is sound quality poor when using the cell phone by it self Low signal strength because location is outside a strong signal area Phone firmware issue YES e Poor audio due to phone or phone service NO e Speaker amplifier issue POSSIBLE CAUSES POSSIBLE SOLUTIONS Have user check the signal strength indicator on the phone or the audio display Verify the latest phone firmware version Contact JCI hands free customer service at 888 702 4100 Confirm phone stand alone audio quality in several locations Diagnose for malfunctioning audio components e g speaker amplifier Page 27 of 30 TSB 12 54 012 6 PEOPLE TELL ME SOUND BAD OR SYSTEM SOUNDS BAD SYMPTOM QUESTIONS POSSIBLE CAUSES POSSIBLE SOLUTIONS Are you calling from a noisy Windows down e Roll windows up environment increased dis tortion Very rough road Avoid using hands free when travelling on very rough roads Blower fan on high speed Turn blower fan speed down Other people talking loudly in A quiet environment may background improve audio quality Why do people I m talking to Phone firmware issue Verify the latest phone firmware complain of too much distor Contact phone provider
7. is turned on 3 Remove all other Bluetooth devices headphones laptops other phones etc from the vehicle Audio System Preparation Turn the ignition switch to the ACC position Turn on the audio system Set mode to AM or FM Complete applicable procedures from charts A B or C that follow P mM 7 Page 15 of 30 TSB 12 54 012 A Pairing Bluetooth Phone to Vehicle Outgoing Incoming Call Function Bluetooth Pairing Test Step Action System Response OK NG Turn ignition switch to ACC Wait None See 20 seconds while system prepares Service for pairing manual Press the speech button HFM Hands free system Ready w Fuse Link System Ready After the beep use the following verbal commands Wait for a system response between ome Say e Setup Responds with setup options e Pairing options Responds with pairing options e Pair Endeavor Eclipse Galant_Only Endeavor Eclipse Galant Only After saying Pair you This operation should only be performed while hear the following the vehicle is parked Please say continue to perform this operation Continue All Please say a 4 digit pairing code Say 4 digits that are easy to Repeats given passcode Is this correct remember e g 4 digit birthday familiar number sequence etc Yes or no as appropriate to Start pairing procedure on the device See confirm
8. vehicle When pairing make certain phone is inside the vehicle Page 23 of 30 TSB 12 54 012 1 PHONE WILL NOT PAIR WITH HANDS FREE SYSTEM cont d POSSIBLE SOLUTIONS Is the vehicle moving while Vehicle being driven i oo monn teoeieabie ta hee g a A all 2007 on Outlander Lancer Lancer Sportback Lancer Evol ution and Outlander Sport RVR Was the same four digit pin e The four digit PIN entered in Use the same four digit PIN for number used in both devices to the phone does not match both PIN requests phone and HFM that entered into hands free system Is the vehicle s Bluetooth sys User has not selected the Use phone settings to select the tem selected in the phone s vehicle after pairing vehicle settings required with some phone models Hands free system does not System may need setting to Go to speech recognition sec understand voice commands customer s speech pattern tion p 26 Page 24 of 30 TSB 12 54 012 2 A PAIRED PHONE WILL NOT LINK CONNECT TO HANDS FREE SYSTEM SYMPTOM QUESTIONS POSSIBLE CAUSES POSSIBLE SOLUTIONS Phone icon not displayed and Hands free system and Allow sufficient time for the HFM to Bluetooth device symbol phone have not linked at initiate connection 30 sec or not displayed on phone when startup more a paired phone is ON and in The phone is not set to Use the hands free system Setup the vehicle Ignition is ON automatically link con
9. Can hear person on other end but they can t hear me 8 J Hands free system redials wrong number 9 i Hands free system speech recognition is poor 10 _jHands free system will not dial the name given to it 11 Can t select phone in vehicle incorrect phone selected 12 Pairing lost phone no longer paired 13 L Hands free system asking for a passcode 14 J Call disconnects drops during conversation 15 J No response when pressing speech button on vehicle 16 LJ Music will not load when using USB connection _ Other explain B When and where does the condition occur _ Urban Areas _ Rural Areas Signal strength of bars during condition 1 2 3 4 5 _ During a phone call after connection C When I make a phone call before connection _ When I answer a phone call J When using one specific phone in the vehicle J With more than one paired phone in the vehicle at the same time C How often does this occur _ Every time the system is used Intermittently please explain D How long have you experienced the condition _ Has always been with the vehicle _ Appeared and gradually became more noticeable _ Appeared suddenly _ Appeared after vehicle was serviced repaired _ Since got this phone E Has this phone ever worked in this vehicle _ No _Jj Yes E Have you changed phones or carriers recently _ No __ Yes If yes previous phone make model ___ Previous Cellular Provider F Have you updated your ph
10. Information Sheet to guide the service writer in getting complete and accurate details from the customer With this information dealer personnel can answer questions and conduct an efficient diagnosis to resolve customer concerns as quickly as possible Ee SystemDiagrams o O A Hands free Controls o O S Systemidentiication o O S Continued Page 2 of 30 TSB 12 54 012 HANDS FREE BLUETOOTH FUSE DEFINITIONS updated 5 08 12 A V Navigation Unit Audio Video Navigation is incorporated into the MMCS display system Acceptable Music File Formats MP3 WMA AAC WAV Active phone A phone linked connected to the HFM and selected during start up Amplifier A device that increases the sound level coming out of the radio before it gets to the speakers Commonly called an amp Antenna Amplifier A roof antenna that receives and amplifies AM FM and satellite radio signals AUX Box Device that converts input from an audio jack into a signal that can be input into the the audio system AUX Streaming Using the RCA or 1 8 auxiliary audio jacks to stream music to the vehicle via the audio system Bluetooth A proprietary open wireless protocol for exchanging data over short distances OR The name of a wire less technology standard which allows different types of electronic devices to interact via short range radio waves Bluetooth Streaming Music is transmitted from a Bluetooth device to the hands free module without a wired con
11. OT equipped with a separate Hang up button Endeavor Eclipse on Eclipse Spyder Galant Pick up call 2 Speech a BREE REPRE RRR eee a 2 Press the Pickup button for HANDS FREE 3 seconds to hang up calls A Hang up call 1 MODULE TE e A i for these vehicles hah alee cients 5 FUSE 7 ONLY amp m TLL y y BLUETOOTH PHONE RADIO NAVI DISPLAY BLUETOOTH AUDIO PLAYER Streaming TUTTE Ts SPEAKERS CELLULAR NETWORK Page 6 of 30 TSB 12 54 012 SYSTEM DIAGRAMS The diagrams on the following pages show the general layout of model specific hands free systems Endeavor Galant Eclipse and Eclipse Spyder Models Hands free System Radio if equipped Sat Radio pn Receiver a Lis i iPod Jack Awy zi To speakers 118 wee put Aux Jack me Output lt Controller Page 7 of 30 TSB 12 54 012 Outlander and all Lancer Models Hands free System Radio Or Hands Free Module A V Navigation Unit CAN Box if Navi Equipped Feeder cable CAN Bus CAN Bus ee Radio Receiver To speakers if Ree wee put we Output m Controller Page 8 of 30 TSB 12 54 012 IMiIEV Outlander Outlander Sport RVR and all Lancer Models Fuse System ka Rear Display Unit if eee Radio Or Multivision TT Unit MMCS 1 if Navi Equipped Hands Fr
12. Page 1 of 30 ae Technical Service Bulletin RE HANDS FREE SYSTEM BLUETOOTH FUSE INSTRUCTION GUIDE AND DIAGNOSTIC STEPS CIRCULATE TO GENERAL MANAGER X PARTS MANAGER X TECHNICIAN X SERVICE ADVISOR X SERVICE MANAGER X WARRANTY PROCESSOR X SALES MANAGER PURPOSE To provide service personnel a single source of information for the hands free technologies Bluetooth Hands free System Fuse Hands free Link System used in Mitsubishi vehicles except Raider This TSB provides additional guidance to help you understand diagnose and repair these systems While this TSB focuses on Mitsubishi built models many of the pairing and compatibility issues discussed here may help you with Raider Bluetooth questions and concerns AFFECTED VEHICLES 2008 2013 Lancer 2007 2013 Outlander 2009 5 2012 Galant 2008 2013 Lancer Evolution 2011 2013 Outlander Sport RVR 2010 2012 Eclipse 2009 2013 Lancer Sportback 2012 2013 i MiEV 2010 2012 Eclipse Spyder 2010 2011 Endeavor INTRODUCTION This TSB provides a basic description of the hands free systems used in Mitsubishi built vehicles It covers components and operation system layouts showing the differences in Japan built Lancer models Outlander Outlander Sport RVR i MiEV and US built Outlander Sport RVR Galant Eclipse Endeavor vehicles diagnostic flow charts a list of commonly used acronyms and terms and part numbers It also provides a comprehensive Hands free Fuse
13. SPEECH RECOGNITION IS POOR SYMPTOM QUESTIONS POSSIBLE CAUSES POSSIBLE SOLUTIONS Why does the hands free Noisy environment e Move to a quieter environment system mis recognize com mands and or digits Roll windows up Windows rolled down Very rough road Avoid using hands free when Blower fan on high Ginny ewer fan Spee ASCs Other people talking loudly in A quiet environment may kc d improve audio quality After the SPEECH button is Speak only after the beep is pressed user speaks before heard the beep User speaks too slowly Speak normally as you would User speaks too loudly using just the handset User speaks too softly Strong accents may affect Suggest user perform the voice recognition capability Speaker Enrollment Feature in the hands free system 10 HANDS FREE SYSTEM WILL NOT DIAL BY NAME SYMPTOM QUESTIONS POSSIBLE CAUSES POSSIBLE SOLUTIONS Why won t the system dial the e Name not stored in hands e Name must be stored in the number when try to dial by free system phonebook hands free system phonebook name Page 29 of 30 TSB 12 54 012 11 CAN T SELECT PHONE IN VEHICLE INCORRECT PHONE SELECTED SYMPTOM QUESTIONS POSSIBLE CAUSES POSSIBLE SOLUTIONS Why can t select a specific ahi is a e Turn phone on hone when multiple phones one IS not paired to the es paired so hands free system e Pair phone to the system e Phone is paired but not Say Setup Select Ph
14. acteristics and pronunciations making it easier for the hands free system to recognize voice commands Page 4 of 30 TSB 12 54 012 DESCRIPTION AND STRUCTURE Bluetooth hands free wireless technology is a global short range communications technology used to connect compatible devices without cables while maintaining high levels of security Mitsubishi Motors first offered hands free connection on the 2007 Outlander and by 2010 it was available throughout the model line Two different levels of hands free technology are available on MMNA products 1 Bluetooth Hands free Hands free connection to a compatible mobile phone that allows a user to make and receive calls using simple controls and voice commands The handsfree system provides the ability to make and receive calls with a minimum of distraction The system features one touch answer and hangup as well as voice recognition A phone book feature provides for programming frequently called numbers and giving them convenient names e g HOME To simplify the calling process the user can make a call by saying the digits of the number to be dialed or a name from the phone book Calls are answered or ended by pressing a button placed within easy reach System components include a hands free module control switches and a microphone The system connects to the audio system and incoming dialog is heard through one of the speakers Refer to the Owner s Manual for additional d
15. andomly deleted 2010 11 Fuse equipped models Won t play music using a USB cable iPhone or iPod w iOS 4 0 or higher JCI Johnson Controls Inc HFM p n 8785A028 HFM update to p n 8785A035 software update to version 09 00 000 TSB 11 54 001 TSB 11 54 007 JCI is the Mitsubishi vendor for hands free Bluetooth except Raider and the Fuse Hands free Link System I IMPORTANT Contact JCI at 888 702 4100 before performing diagnosis You must have a JCI case number to submit warranty claims Warranty repairs performed without a valid JCI case number being issued or repairs that do not agree with JCl s instructions are subject to chargeback Diagnostic Procedure Use the following steps when diagnosing JCI hands free systems 1 Determine if the customer has contacted JCI and been issued a JCI case number If not you or the customer must first contact JCI JCI will assist in troubleshooting the mobile phone handset and assist the customer with phone compatibility and pairing questions Once they determine the concern is not phone related and issue a case number diagnosis of system components module audio unit display unit etc can begin 2 Complete the Hands free Bluetooth Fuse Information Sheet later in this TSB Make sure you clearly understand the customer s description and comments before proceeding 3 Using the information sheet attempt to recreate the customer s symptom s
16. conds Lancer Lancer EVO Outlander and Outlander Sport RVR press and release Test an incoming call e With the paired phone in the Fuse vehicle call it from another Ringtone and voice prompt Incoming call location press the pick up button to answer Hands free type Voice prompt Incoming call press the pick up button phone button to answer Use the vehicle controls to answer the test call A Endeavor Eclipse Eclipse Spyder and Galant Press and release the pick up button to answer incoming call Page 17 of 30 TSB 12 54 012 Step Action _ System Response OK NG Lancer Lancer EVO A clear connection with the caller indicates Outlander and Outlander proper pairing connection to the cell grid and Sport control function Also confirms interaction with on audio unit Press and release the pick up Note button to answer incoming call Volume level may vary depending upon vehicle audio system settings Press the hang up button to end Call ends and a double beep is heard the call Endeavor Eclipse Eclipse For diagnosing concerns with the vehicle hang Spyder and Galant press and up button please refer to Service manual hold for 3 seconds Lancer Lancer EVO Outlander and Outlander Sport press and release NOTE Remember to delete your phone from the customer s phone list when all testing is completed Press the speech button Say Setup Say Pa
17. determine if vehicle or phone is gt suspect Instructions 1 Pair known good phone to vehicle 2 Pair customer phone to known good vehicle Use completed in formation sheet and Symptoms amp Use information sheet and Symptoms amp Pos Is condition Phone side Car side i ions isolated to car e a chart oi Possible Solutions gt troubl ne ee i chart to diagnose steps ii per eoe aa and repair vehicle diagra Instructions Use service manual eshooting and circuit ms END Page 13 of 30 TSB 12 54 012 HANDS FREE BLUETOOTH FUSE INFORMATION SHEET r A Service Advisor please provide a copy of this interview sheet to the technician MOTORS VEHICLE INFO VIN Year Model Mileage CUSTOMER NAME Primary Driver _ No J Yes JCI Case Number PHONE INFO Phone Manufacturer Model Cellular Service Provider Device Software Version Bluetooth Activated on Phone No JjYes Device Connecting to Vehicle _j No J Yes A What is the customers concern Check all that apply 1 J Phone will not pair with hands free system 2 A paired phone will not connect to hands free system 3 J Cannot place calls through hands free system 4 LI Cannot receive calls through hands free system 5 _ Poor audio quality 6 _ People tell me sound bad or system sounds bad 7 J
18. ee CAN Bus Module Y CAN Bus CAN Bu Feeder cable Sat Reeve To speakers Receiver if Reeve wee Nout wee Output Controller Page 9 of 30 TSB 12 54 012 HANDS FREE CONTROLS IMiEV Lancer Lancer Sportback Lancer Evolution Outlander Outlander Sport RVR through 2013 models BY Pickup a Pick up i HANDS FREE CONTROLS SYSTEM IDENTIFICATION The following chart identifies vehicle hands free systems by model year Bluetooth only MY07 MY08 MY09 MY09 5 MY10 MY11 MY12 MY13 vehicles Endeavor Galant Bluetooth and Fuse All vehicles Outlander Lancer Sportback Lancer Evolution Outlander Outlander only All Others Outlander Sport RVR No hands free systems Galant only Endeavor Galant Eclipse Eclipse Spyder Page 10 of 30 TSB 12 54 012 PARTS APPLICATION CHART The following chart lists vehicle model and year for factory or port installed OEM hands free modules Part Numbers O E Hands Free HFM Accessory Installation Kit Part No Standard Bluetooth Non Fuse Model Year 2007 2008 2009 2010 Module Part No 8785A001 MZ313819 8785A003 MZ313819 8785A009 MZ313819 8785A009 MZ313819 N A A Outlander Outlander Lancer Lancer Evolution Outlander Lancer Lancer Evolution Lancer Lancer Sportback Lancer Evolution Galant Service Part 8785A028 Ga
19. etails and operational instructions Fuse Hands free Link System An advanced hands free connection technology that offers all of the convenience of the basic hands free system and adds to wirelessly stream music to the audio system Once a compatible phone is paired certain phones it will self connect when the ignition is turned to ACC or ON and begin playing where it left off during Bluetooth streaming The system provides a USB port for wired streaming giving a more reliable connection and allowing non Bluetooth music players e g iPod to stream music Some additional advantages of using the USB port The music player can be charged while connected with some exceptions Provides the ability to catalog music via Grace Notes and display the title and artist via Metadata Customers can select and adjust music using the audio unit controls or if connected via USB voice commands Both systems support MP3 WMA AAC and WAV music files Refer to the Owner s manual and or either of the following websites for additional information o The owner s page on the Mitsubishi Motors website at www mitsubishicars com owners and select Technology Features O Mitsubishi Service 411 at www mservice411 com c technology guide NOTE Remote control capabilities are limited with some Bluetooth music players Page 5 of 30 TSB 12 54 012 THE HANDS FREE BLUETOOTH FUSE COMMUNICATION STRUCTURE 1 The following vehicles are N
20. io and or HFM volume be heard through the speak set too low ers Phone not paired to vehicle Complete pairing procedure Phone paired but not linked Use the Setup Select Phone connected to the hands free Phone Name command at the system main menu to link to the desired phone Page 26 of 30 TSB 12 54 012 4 CANNOT RECEIVE INCOMING CALLS THROUGH HANDS FREE SYSTEM Note Call comes in on SYMPTOM QUESTIONS POSSIBLE CAUSES POSSIBLE SOLUTIONS Is the vehicle ignition ON e The ignition is turned off e Turn the ignition to ACC or ON Is user pressing the pick up User pressing wrong button button on hands free system to answer the call Is the Bluetooth symbol dis played on the audio screen when the phone is in the vehicle Is the phone paired and linked with the vehicle Where is the phone located to answer call e Pickup button not operating correctly e Possible phone compatibility issue Phone not paired and linked Phone paired but not linked e Phone is outside vehicle Instruct the user to press the hands free system s pickup button Troubleshoot the pickup button Check the approved phones list at www mitsubishicars com owners o see if phone is compatible See the phone user s guide and pairing instructions Use the Setup Select Phone Phone name command from the setup menu to link to the phone Use phone inside the vehicle to ensure a good connection The
21. iring Options Say Delete Follow the spoken instruction to complete deletion Most phones have a maximum number of connections that can be stored You may want to delete the customer s vehicle from your test phone Refer to your phone s user s manual for instructions Page 18 of 30 TSB 12 54 012 B Bluetooth Music Streaming Pairing phone to vehicle is requi Phone pairing is required prior to testing Bluetooth Music Streaming If the test phone you are using is not paired to the vehicle complete the pairing procedure earlier in this TSB System Response Turn ignition switch to Tam gation Ss REE None prepares for pairing VEHICLE SETTING A Radio A Press the CD Mode Connected followed by BT Audio is displayed on Change button repeatedly audio panel until Bluetooth is displayed on the audio panel K Service manual 1 Go to page 22 23 B NAVI B Press the Mode button 1 Bluetooth Audio will be highlighted on the navi and then select Bluetooth display when selected or see service manual Audio 2 Page 19 of 30 TSB 12 54 012 Step Action a SO ee NG Music player connects and music is heard Go to page 22 23 Or see Volume level may vary depending upon vehicle service audio system and music player manual OK If Audio is heard Operation complete through vehicle speakers No quality concerns NG Audio is not heard
22. lant Endeavor Galant Endeavor Galant Eclipse Eclipse 8785A033 Eclipse Spyder Eclipse Spyder Fuse Hands Free Link System Model Year 2010 Part Numbers Hands Free Module HFM Accessory Factory Port Installation Kit 8785A015 8785A021 MZ314354 MZ314354 MZ314502 Outlander Outlander Lancer 2011 2012 2013 Lancer Sportback Lancer Evolution Outlander Sport RVR Outlander Lancer Lancer Sportback Lancer Evolution Outlander Sport RVR i MiEV SE only Outlander Lancer Lancer Sportback Lancer Evolution Outlander Sport RVR i MiEV SE only 8785A025 l 8785A035 8785A045 8785A035 8785A045 8785A035 8785A045 8785A035 8785A045 8785A045 8785A045 8785A045 8785049 8785A055 8785A055 l MZ314502 Included Included MZ314537 MZ314536 MZ314536 MZ314536 Included N A MZ314537 MZ314536 MZ314536 MZ314536 Included N A HANDS FREE BLUETOOTH FUSE DIAGNOSTIC PROCEDURE Identified Quality Concerns Page 11 of 30 TSB 12 54 012 Before starting diagnosis refer to the publication listed if you are diagnosing for any of these symptoms Symptom Affected HFM Countermeasure Refer to Part Number Part Number Publication 2007 08 Outlander Passcode reset not 8785A001 HFM p n 8785A003 TSB 07 54 005 2008 Lancer possible 8785A001 8785A003 8785A009 8785A015 8785A021 8785A025 2007 on Outlander 2008 on Lancer based models Paired phones r
23. mming instructions stored in read only memory units rather than being implemented through software Fuse Hands free Link System A hands free communication and entertainment interface that connects with Bluetooth compatible Fuse devices mobile phones music players wirelessly or via USB connection This system was first introduced on the 2010 Outlander It includes voice activated music and phone commands and can automatically sync phonebook contents from each paired phone Technology for music file identification intelligent play listing and precise voice control over media Hands Free Module HFM The control unit that operates the hands free system and connects to the mobile devices Hands free Control Switches Driver selectable buttons on the vehicle that are used to interface with the hands free system Hands free Interface Systems A system that allows occupants to utilize their Bluetooth compatible mobile phone without holding it in their hand Hands free System Information A worksheet used when a hands free system concern exists Provides information on how to contact Sheet Johnson Controls Inc and record the case number Hang Up Button Button for ending a call or to refuse an incoming call A signal going into a device The block diagrams use the color blue to illustrate input devices JCI Case Number Provided by Johnson Controls Inc A six digit number required on all warranty claims involving hands free system repairs
24. nect Select Phone Phone Name to the hands free system command at the main menu to link EXAMPLES to the desired phone Audio Panel Lancer Lancer Evolution Outlander Outlander Sport The hands free system was See the phone s user s guide for RVR not responding to the phone Bluetooth settings due to inadvertent phone Bluetooth handset action button press Phone is not compatible Check for software revision to Navigation Display with the hands free system make the cell phone compatible Lancer Lancer Evolution with the HFM Outlander Outlander Sport RVR Euse Vehicles Fuse Vehicles Bluetooth e When multiple devices Use voice command option to n phones music players are select desired phone mi 3 g paired to the system the A most recently paired device will automatically connect Phone Center Display Eclipse Galant Endeavor Bluetooth Vehicles Bluetooth Vehicles e When multiple devices e Use voice command option to phones music players are override priority settings and select paired to the system the desired phone device with the highest Navigation Displa priority will automatically Galant and Endeavor connect Page 25 of 30 TSB 12 54 012 3 CANNOT PLACE CALL THROUGH HANDS FREE SYSTEM SYMPTOM QUESTIONS POSSIBLE CAUSES POSSIBLE SOLUTIONS Is the vehicle equipped with a e Not installed Steering wheel e Requires installation of hands free system does not have control hands free system c
25. nection Bluetooth version 2 0 Delivers data transfer rates up to three times faster than the original Bluetooth specification CAN Box Device that allows A V Navigation unit to interface with other vehicle modules via the CAN Bus Center Panel Display Information screen in the center of the dash that provides information to the driver Confirmation Function Requests confirmation of a command before activating it This decreases the chance of incorrect commands May be enabled or disabled Controller A device that receives inputs and provides outputs based upon pre programmed logic Controller Area Network CAN A communication network that allows multiple modules to share information with each other at high speeds DIN Cable A multi wired connection and cable with standards instituted by the German organization Deutsches Institut fur Normung Dropped Call During a conversation the call is unexpectedly disconnected Enhanced Data Rate EDR System that allows Bluetooth connection to make hands free calls play music and control a device connected via navigation system controls unique audio controls steering wheel switch or voice command External Interference Electrical signals that may interfere with normal operation of the hands free system and cause unwanted operation A common cause may be the use of aftermarket electrical accessories such as GPS systems or charging systems for mobile devices Firmware Computer progra
26. omponents buttons e Pre wired Vehicle is Check vehicle Monroney label for pre wired for hands free but hands free equipment is not equipped with Press speech button and listen hands free system for ready response components e Visually inspect for hands free system components Is the phone turned on e The phone is turned off e Turn phone on e Phone battery is discharged Charge phone battery Is there a signal Is a signal User is in an area where there e Move to and area where there is strength icon displayed on Is no signal or weak signal a stronger signal the phone System responds with e Phone issues cellular service not available when trying to place a call Is the vehicle ignition on e The ignition is turned off e Turn the ignition to ACC or ON Is phone paired to the Phone is not paired to the Pair phone to the hands free hands free system hands free system system Does the user have an active User does not have an active Sign up for cellular service mobile phone account for 2CCount for this phone this phone Is there a response when Phone volume set too low e Set phone volume pressing the speech button Speaker not working e Diagnose speaker and wiring should hear a ready re Speech button not working e Diagnose speech button sponse Vehicle not equipped with an Install HFM HFM Can the hands free system Audio and or HFM volume Adjust Aud
27. on for answering an incoming call May also be used to switch between two calls Registered Phone When a mobile phone has been paired to a vehicle it is considered registered Typically up to 7 phones can be registered Satellite Radio Receiver Provides input to the audio system for satellite subscription services e g SiriluSXM Sometimes abbreviated as sat radio Speech Button Press this button to change to voice recognition mode Pressing the button briefly will interrupt the system Voice Recognition VR Button prompts and allow voice command input Steering Wheel Audio Switches Driver selectable buttons that interface with the radio to control functions such as volume and station selection U Connect Found on Raider models Uses Bluetooth technology to provide voice controlled wireless communication between a compatible phone and the vehicle s onboard receiver Universal Serial BUS USB A connector that provides compatible mobile devices a connection to the FUSE system USB 2 0 Spec Updated Universal Serial Bus protocol allowing much higher speeds than prior versions USB Memory Stick Flash memory data storage device integrated with a USB interface USB flash drives are typically re movable and rewritable They are physically much smaller than a CD USB Streaming Using the USB connection in the vehicle to stream audio into the vehicle s sound system Voice Training Allows the system to model an individuals voice char
28. one selected for connection to Phone list Phone Name If the the hands free system name of the phone is unknown say Setup Select Phone List Phones to hear a list of paired phones 12 PAIRING LOST PHONE PREVIOUSLY PAIRED SYMPTOM QUESTIONS POSSIBLE CAUSES POSSIBLE SOLUTIONS Why does a paired phone in Flash file is corrupted e Refer to TSB 11 54 001 and termittently lose pairing to the install countermeasure HFM system 13 HANDS FREE SYSTEM ASKING FOR A PASSCODE SYMPTOM QUESTIONS POSSIBLE CAUSES POSSIBLE SOLUTIONS Why is the hands free system The HFM is locked due to a e Use the reset procedure asking for a pass code pass code being input described in Group 54 Chassis Customer does not Electrical of the service manual remember pass code to reset the HFM e Vehicle may be equipped Replace the HFM with a newer with early HFM No pass version with reset capability code reset is possible 14 CALL DISCONNECTS DROPS DURING CONVERSATION SYMPTOM QUESTIONS POSSIBLE CAUSES POSSIBLE SOLUTIONS Why are my calls dropped Out of tower range signal e Check signal strength of bars strength low displayed on vehicle display and phone If one bar or less calls may drop due to weak signal e Phone battery charge is low Charge phone Page 30 of 30 TSB 12 54 012 15 THERE IS VISUAL RESPONSE AUDIO UNIT BUT NO AUDIO RESPONSE SYMPTOM QUESTIONS POSSIBLE CAUSES POSSIBLE SOLUTIONS
29. one software recently __ No __ Yes the condition occurred before and after the update _ Yes the condition only occurred after the update G Has the vehicle been serviced or repaired recently J No Yes If yes where _ Mechanical _ Cosmetic _ Accessories Explain Page 14 of 30 TSB 12 54 012 PHONE TESTING AND DIAGNOSIS Use a Bluetooth compatible phone and applicable USB cable see www mitsubishicars com owners and select Technology Features for a list of compatible phones The USB cable may be phone specific Use the cable recommended by the phone manufacturer Example Phone Requirements Capable of pairing to the Capable of Bluetooth USB capable Fuse Only hands free system Streaming Audio Fuse Only USB Cable if applicable Validation and Identification of Test Phone Prior to testing with a compatible phone it must be paired to a known good vehicle and pass the following tests Based on the customer s symptoms and the hands free system complete the following tests Bluetooth Module Supported Test Bluetooth Hands free Pairing Bluetooth device and Bluetooth phone Bluetooth Music Wireless Streaming If the phone passes all tests applicable to the vehicle s hands free system it is an acceptable test phone IMPORTANT The test phone must be reconfirmed if its software is updated Phone Test Preparation 1 Turn the phone on 2 Confirm the phone s Bluetooth connection
30. ow much music is stored in the music player device Select different tracks to completely test USB functions Note e Volume level may vary depending upon vehicle audio system settings e If you change from streaming to USB mode it may be necessary to change the phone Sennen and confirm it set to USB Page 21 of 30 TSB 12 54 012 HANDS FREE FUSE SYMPTOMS amp POSSIBLE SOLUTIONS E A A 2 i A paired phone will not link connect to hands free system Cannot place call through hands free system Can hear person on other end but they can t hear me Hands free system redials wrong number Hands free system speech recognition is poor 10 Hands free system will not dial by name 11 Can t select phone in vehicle incorrect phone selected 12 Pairing lost phone previously paired 13 Hands free system asking for passcode 14 Call disconnects drops during conversation 15 There is a visual response audio unit but no audio response 16 Music won t load when using the USB Fuse only Page 22 of 30 TSB 12 54 012 Hands free System Diagnosis Tables by Symptom 1 PHONE WILL NOT PAIR WITH HANDS FREE SYSTEM SYMPTOM QUESTIONS POSSIBLE CAUSES POSSIBLE SOLUTIONS e Not installed Steering wheel Vehicle requires installation of does not have control buttons hands free system compon e Vehicle is pre wired for ents hands free but is not equipped with hands free system components Is the
31. passcode the device manual for instructions On the phone enter the same NOTE Hands free Type Only A message 4 digit pairing code as above that pairing was unsuccessful may display and press enter pair No action is required If the passcodes match Please say the name of the device after the beep If they do not match re enter with correct passcode Go to age e Give the phone a name of your Repeats device name Is this correct eo choosing e g Mary s phone Android 1 phone make model e Yes or no as appropriate to Hands free Type Only Assign a priority confirm passcode between 1 and 7 where 1 is the phone used most often Page 16 of 30 TSB 12 54 012 Step Action System Response OK NG Select priority based on Repeats priority Is this correct who is most likely to use Go to hands free in the vehicle page 27 Yes or no as appropriate to Pairing complete confirm priority Test Outgoing Call Link system e Press and release the or speech button Phone connected ready Voice command Say Dial Number please Example 123 456 7890 Dialing 123 456 7890 Is this correct Say Yes or no as Ringtone is heard pending answer from appropriate receiving end To end the call press the hang up button Endeavor Eclipse Eclipse Spyder and Galant press and hold for 3 se
32. vehicle equipped with hands free Phone side e Cell phone turned off e The phone may be discharged Do the phone and hands free system have power Turn phone ON Recharge phone battery Vehicle side e Open circuit in wiring to HFM Troubleshoot power circuit to e Ignition switch may be off HFM Turn ignition to ACC or ON Turn Bluetooth on at phone make sure the phone is not in airplane mode or turned off See MMNA Instructions for phone pairing Bluetooth is not turned ON at Is the phone s Bluetooth the phone connection setting turned on Phone being used may not be compatible with the current Bluetooth version Check the approved phones list at www mitsubishicars com owners to see if phone is compatible Is the phone compatible with the Mitsubishi hands free system Did the user follow the pairing instructions both the phone side and the vehicle side User not following correct Use pairing instructions from phone pairing procedures either the vehicle owner s manual or follow the audio in structions given by the system User not following correct Use pairing instructions from the hands free Where is the phone located during the pairing procedure system pairing procedures The phone is outside the vehicle phone manufacturers instruc tions see Technology features at www mitsubishicars com owners The hands free system may not pair with a phone outside the
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