MF60 Mobile Hotspot After-sales Service Manual(Level 1) for ZTE
Contents
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3. SA yx S Y 2 4153 174 k J ZTE CORPORATION ZTE CORPORATION ZTE B3 Building Keji Road South Hi Tech Industrial Park Nanshan District Shenzhen P R China LEGAL INFORMATION Copyright 2009 ZTE CORPORATION The contents of this document are protected by copyright laws and international treaties Any reproduc tion or distribution of this document or any portion of this document in any form by any means without the prior written consent of ZTE CORPORATION 15 prohibited Additionally the contents of this document are protected by contractual confidentiality obligations All company brand and product names are trade or service marks or registered trade or service marks of ZTE CORPORATION or of their respective owners This document 15 provided as 1 and all express implied statutory warranties representations conditions are disclaimed including without limitation any implied warranty of merchantability fitness for a particular purpose title or non infringement ZTE CORPORATION and its licensors shall not be liable for damages resulting from the use of or reliance on the information contained herein ZTE CORPORATION or its licensors may have current or pending intellectual property rights or applica tions covering the subject matter of this document Except as expressly provided in any written license between ZTE CORPORATION and its licensee
4. My company organization has purchased ZTE Password eeeeee products or services and my job is quite related Check code K2ND XZN to the products services of ZTE My companyorganization does not purchase any product or service of ZTE but am interested in the products of ZTE or want to learn relevant technical information etrieve P have purchased terminal products ADSL Modem WLAN et of ZTE and want to get relevant technical support information None of all above but want to register myself as a common user of ZTE technical support website Register Channel Handset Contact Us Site Map Legal Links Privacy 2006 ZTE Corporation All rights reserved In the main window of the handsets after sales support center click Download Center ITEGX Hello MBCOM English Country Logout Home 5 ter ent Forum Bulletin Handsets After sales Support Center Customer Service Hotline Technical Support Service 7 00 22 30 China Hotline 86 0755 26779999 Technical Data Download Gy Software Download About Technical Data Download Download and View Software and View in Downloading Center Service Request E Download and View Training Subrnit and Query Service Charge Docurnent in Downloading Request in Service Center Center gt ZTE cm Complaint amp Advice 197 Complaint or feedback your Supply Technology adivice on
5. Is antenna normal Replace antenna v Y Replace mainboard End 7 1 After Sales Technical Support Website Prerequisite If you have any questions about ZTE handset repair you can ask for help through the technical forum Our technical support engineers will give you a reply within 24 hours For technical documents such as the training document and repair man ual you can download from this website too If you have any suggestion please provide your suggestion to us through the technical forum This will help us to better meet your needs Home page http support zte com cn mobile Steps 1 Input http support zte com cn mobile in the address bar and press Enter ZTE Corporation Microsoft Internet Explorer File Edit Favorites Tools AB 5 HIE ort zte com cn Login Register User Login O Redistered Email Login account Password Check code companyorganizati product or service of Z the products of ZTE or technical information does not purchase any E but am interested in wantto learn relevant relevant None of all above but want to register myself as a common user o f ZTE technical support Channel Handset Contact Us Site Map Legal Links Privacy 2006 ZTE Corporation rights reserved 2 Input Email Login account Password and Check code and click Lo gin
6. Logout PhoneBook SMS sd card Settings Status 9 Bo ELM gt indexQuicksettings 1 0 Setup MEME OE On v 3G Settings gt Wi Fi Settings Advanced gt indexfirewall End of steps 2 3 6 Status Steps Click Next tn continue click Back wizard will shc ou hc ito set up your and Next to navigate and click Apply to No U SIM Card or vin other menus Note Basic parameters can be setin this Invalid 012 ZTE Corporation All rights reserve 1 Click Status to check the basic status and network status ETERX 3G Hostless Modem Network Status End of steps gt Di ra isconnected CO Service Logout PhoneBook 59 Settings Status rmation Network Provider Unknown Network Type Limited Service No U SIM Card or RSSI dBm M Invalid Card Ec lo NaN dB sion WEB ZTEBLMF60V1 0 0B02 IMEI 3 Firmware version MF60V1 0 1B10 012 ZTE Corporation All rights reserved 3 1 Before You Begin 3 1 1 Computer and System Requirements Note The computer and system requirements are only for after sales service update tools The minimum spec of hard disk means the local available hard disk space not the hard disk size Recommended spec em ce ane over _ Frere 20s ana ver Frere 2026 oon
7. 2 2 Install PC Software Prerequisite Please insert the USIM card provided by service provider into the modem otherwise some functions of the modem are unusable We use local USIM card of China mobile operator to do the test for ref erence only Steps 2 The virtual CD window appear 2 Mobile Hotspot File Edit View Favorites Tools Help 1 Connect the modem and computer with data cable v 3 po Search Folders Address 2 APPWEB ico File and Folder Tasks Y Data 69 Other Places Y AutoRun dat DAT File AutoRun exe 1 KB AutoRun autorun inf Setup Information 1 Icon N 3 Click 4 Select the installation language click OK Choose Setup Language Select the language for the installation from the choices below 5 The installshield wizard appears click Next Mobile Hotspot Wizard Welcome to the InstallShield Wizard for Mobile Hotspot The InstallShield Wizard will install Mobile Hotspot on your computer To continue click Next lt Back 6 Select Change to select installation directory click Next Mobile Hotspot Wizard Choose Destination Location Select folder where setup will install files Install Mobile Hotspot to D Program Files Mobile Hotspot InstallShield 7 Installing Mobile Hotspot Wizard Setup Status The InstallShield Wizard is installing Mobile
8. 57 4 English Country Login Register Download Cente Forum Bulletin User Login welcome to be a registered user of ZTE My company is a partner of ZTE and can provide services such as Turnkey project telecom equipment installation maintenance etc Registered Email Login account My companyorganization has purchased ZTE Ld products services and my job is quite related Check code X2ND 2 lt 2rur to the products services of ZTE T e My companyorganization does not purchase any Retrieve product or service of ZTE but am interested in the products of ZTE or wantto learn relevant technical information have purchased terminal products ADSL Modem WLAN et of ZTE and wantto get relevant technical support information None of all above but want to register myself as a common user of ZTE technical support website Register Channel Handset Contact Us Site Map Legal Links Privacy 6 2006 ZTE Corporation rights reserved The login progress is displayed Please wait English Country Login Register Home Service 20 oad Center Forum Bulletin User Login welcome to be a registered user of ZTE My company is a partner of ZTE and can provide services such as Turnkey project telecom equipment installation maintenance etc Registered Email Login account MBCOM
9. Hotspot InstallShield 8 Install successfully Click Finish Mobile Hotspot Wizard InstallShield Wizard Complete The InstallShield Wizard has successfully installed Mobile Hotspot Click Finish to exit the wizard lt Back Cancel End of steps Result The shortcut icon will appear on the system desktop after installing success fully 2 3 Software 2 3 1 Interface Steps 1 Double click the shortcut icon on system desk top 3 Input the password and click Login to login the homepage Note The default password is admin g Disconnected mz fa Language English 36 Mobile Hotspot F No Service iPad iTouch PSP laptop Efi Password eee 4 After you login successfully the interface is as following 3G Hostless Modem Disconnected amp Logout RF PhoneBook EIE sd Settings Status x Station Address No U SIM Card or Current flux 0 Bytes Invalid Card Total flux 0 Bytes connected time 00 00 00 0 Bytes s 0 Bytes s Ki ZTE Corporation ZTE Light Tab weather Twitter Facebook YouTube 1998 2012 ZTE Corporation All rights reserved End of steps 2 3 2 Connect Internet Steps 1 Click to connect the Internet Connected time 00 00 00 0 Bytes s OBy
10. Join AirNdriversN32bilW NET Don t search will choose the driver to install driver from a list Windows does not guarantee that the diver m will be the best match for your hardware 5 Select Ports COM amp LPT and click Next Found Hew Hardware Wizard Hardware Type Select a hardware tupe and then click Next Common hardware types NT Apm Legacy Support adapters B and Flash memory devices Processors amp SBP2 IEEE 1394 Devices de and RAIN eentrallare Cancel 6 Click Have Disk Found Hew Hardware Wizard Select the device driver you want to install for this hardware 2 Select the manufacturer and model of your hardware device and then click Next If you have a disk that contains the driver you want to install click Have Disk Unable to find any drivers for this device Bak Neo Z Click Browse select driver Install From Disk Insert the manufacturer s installation disk and then make sure that the correct drive is selected below Copy manufacturer s files from 8 Select driver and click Open Locate File Look in C3 WNET t 4massfilter 3 zteusbdiag zteusbmodem 3 zteusbnmea Files of type Setup Information 9 Install From Disk Insert the manufacturer s installation disk and then make sure that the cor
11. Select No not this time and click Next Found New Hardware Wizard Welcome to the Found New Hardware Wizard Windows will search for current and updated software by looking on your computer on the hardware installation CD or on the Windows Update Web site with your permission Read our privacy policy Can Windows connect to Windows Update to search for software Yes this time only Yes now and every time connect a device not this time Click Next to continue 3 Select Install from a list or specific location Advanced and click Next Found Hew Hardware Wizard Welcome to the Found New Hardware Wizard This wizard helps you install software for ZTE WCDMA HSUSB DEVICE C If your hardware came with an installation CD 22 floppy disk insert it now What do you want the wizard to do LUI Install from a list or specific location amp dvanced Click Next to continue 4 Select Don t search I will choose the driver to install and click Next Found Hew Hardware Wizard Please choose your search and installation options Search for the best driver in these locations Use the check boxes below to limit or expand the default search which includes local paths and removable media The best driver found will be installed _ Search removable media floppy CD ROM v Include this location in the search D Program Files
12. 0V1 0 1B03 1007100 004401782162925 7 55 SW Directory Ewangweitsoftware 00000B0000ZTE_DC_8200V1 0 0 3 Download_File Download Backup NV Directory 680 1 0 _ _8200_8200 _8220 1 00 00 Restore Record Chinese Version All Counts 0 0 Last Clear Time 07070 00 00 Clear English Version ExpotSDI Now Counts nro Current Time 0271772011 17 21 START 5 Click Save to store the SDI file in the selected folder Save New Folder B E3 File name 6 sd Save as ZTE Record sdi 6 Save successfully click OK End of steps 4 1 Disassembly Tools Anti electrostatic Housing Gloves Disassembly Tool i T T 2 T 2 2 Front Cover LCD Stand Conductive Fabric Back Cover Battery Battery Cover Waterproof Label Label WPS Key 6 LEN w Anti disassembly Label 4 3 Disassembly Flow Chart Disassembly Flow Chart Screw off the four screws Separate the front cover and the back cover Disassemble side keys Take out the mainboard Disassemble the antenna 4 4 Disassembly Steps Prerequisite The modem logos vary from country to country We take this modem as an example in this document for reference only Steps 1 Screw off the four
13. 200V1 0 0 3 Download_File Download Backup Directory Ewangwei MF680 SalesDL_DC_8200_8200A_8220V1 00 00 Record Chinese Version Export CSV Counts 00 Last Clear Time 00 00 Clear English Version Export SDI Now Counts 0 0 Current Time jozn 112011 17 21 START End of steps 3 5 Export Download Information File Prerequisite You export information file after downloading successfully Export CSV file first and then export SDI file Steps 1 Click Export CSV to export CSV file S SalesDL_DC_8200_8200A_8220V1 00 00 BD_MF680 1 0 1 B03 100 100 004401 782162925 PASS SW Directory Eswangweitsoftware 00000B0000ZTE_DC_8200V1 0 0 3 Download_File Download Backup NV Directory Ewangwei MF680 SalesDL_DC_8200_8200A_8220V1 00 00 O Restore Record Chinese Version All Counts 070 Last Clear Time 00 00 Clear English Version Export SDI Now Counts oro Current Time nan 112011 17 21 START 2 Click Save to store the CSV file in the selected folder Save in New Folder t ek EM File name Save as type csv X Cancel 2 3 Save successfully click OK MultiCDMADownLoad c 1 file save success 4 Click Export SDI to export SDI file 0 DC 8200 8200A 8220V1 00 00 cows BD_MF68
14. ali Download 0 A 19 34A Download Software 001 ca me oor A eee 19 3 5 Export Download Information File 2 20122 2 22 DiSassembply 888 4 1 ns ati SS Os Ma akanan 25 A 2 E Views es ee 25 4 3 Disasseimpiy Flow 27 158556 Ama 27 INI ENTE 31 5 Principle and Mainboard 33 Bl OG 33 5 2 Basic Component Distribution 34 0 22 P T 35 6 Troubleshooting 6 BANC bebe amata sta HA SEU 37 o2 SwWitchitigQODE 37 ime ANGI cM Pr 37 o 4d Display 38 O SUSIM C 38 Flash nn nn A 38 6 7 Modem Unidentified 1 39 6 8 Can not Recognize Port 39 6 9 Download Software Failure 40 6 10 Abnormal Indicating Light 40 P 40 7 Appendix 7 1 After Sales Technical Support Website 41 1 1 Product Overview Note The picture is for reference only please make the object as standard 11127 1 2 Standard C
15. ana over 3 1 2 Data Cable USB data cable Material code 052621600325 TUM LI 22001500 0943 3 1 3 Service Software ave driver is integrated with PC software Therefore the 006 eive driver will be installed after you installing the PC software Download SalesDL_DC_820 The platform version is for 0 8200 8220 reference only sure to use P 1 00 00 the latest version to download The software version is for reference only Be sure to use the latest version to download Software 00000B00007TE version C_8200V1 0 0 3 1 4 Cautions Make sure that the modem can be switched on normally before software download Otherwise it may fail to do software download The software version and download platform software in the document are for reference only Use the provided version to do software download Be sure to update the software version of each faulty modem to the latest one Take out the USIM card from the modem before software download Do not interrupt download process Such interruption may cause switch ing on failure 3 2 Install Cable Driver Prerequisite For required driver please contact the information administrator of the after sales technology development Dept Steps 1 Connect the modem and computer with data cable and switch the modem If the Found New Hardware Wizard interface appears you should install driver
16. d T Flash card unidentified Clean or replace T flash card Y Replace mainboard 6 7 Modem Unidentified J Y Is the data cable normal 15 the USB interface of computer normal Y Can the modem switch on normally Y Modem unidentified s the data cable driver installed correctl Replace mainboard Install the data cable driver or PC software Replace data cable Replace computer According to Switching On Failure to repair 6 8 Can not Recognize COM Port 15 the USB interface of computer normal Can not recognize COM port Replace mainboard Install the data cable driver or PC software Replace data cable Replace computer 6 9 Download Software Failure Download software failure N Is the download platform correct platform Y s the data cable driver installed correctly Y Is the data cable normal Y N s the USB interface of computer normal Y Replace mainboard Install the data cable driver or PC software Replace data cable Replace computer End 6 10 Abnormal Indicating Light Abnormal indicating light Y Replace mainboard End 6 11 No Signal No signal
17. for Folder Please select software version directory 3 Download _File C New Folder software ec DOODOBDDODZTE DC 8200 1 0 0 o 1 trace32 om Download File 5 5 Notes 23 6 Confiq_File WINDOWS L 8 Click START to start download SalesDL_DC_8200_8200A_8220V1 00 00 2 MF680 1 0 1B03 0 100 004401782162925 READY Download E wangwei software 00000B0000ZTE_DC_8200 1 0 0 3 Download_File Backup NV Directory D Program Files ZTE SalesDL_DC_8200_8200A_8220 1 00 00 O Restore NV Record Chinese Version Export CSV All Counts 0 0 Last Clear Time 00 00 00 Clear English Version Export SDI Now Counts 0 0 Current Time jozn 712011 09 21 9 Downloading SalesDL_DC_8200_8200A_8220V1 00 00 come BD_MF680V1 0 1B03 58 100 Download cefs mbn file RUHHIHE SW Directory Eswangweitsoftware 00000B0000ZTE_DC_8200V1 0 0 3 Download_File Download Backup Directory Eswangwei MF680 SalesDL_DC_8200_8200A_8220V1 00 00 O Restore NV Record Chinese Version Export CSV All Counts 0 0 Last Clear Time 00 00 Clear English Version Export SDI Now Counts 0 0 Current Time 0272011 17 13 10 Download successfully S SalesDL_DC_8200_8200A_8220V1 00 00 BD_MF680 1 0 1 1007100 004401 782162925 PASS SW Directory Eswangweitsoftware 00000B0000ZTE_DC_8
18. line for our service Communication Center for or product in service center issuing your thought Bulletin Modify Personal Information Examine Bulletin By System be Modify information about Manpower Channel Handset Contact Us Site Map Legal Links Privacy 1998 2010 ZTE Corporation All rights reserved 5 Click the items get the corresponding software technical material and training document Hello MBCOM English Country Logout 5 ownloa J Forum Bulletin a Please select Please select Software Download Type Please select Mode Please select v Model Sean Technical Material Mode Model Name Updated Date Operator Remark Training Document B Tech Consultation TotalO Page 1 0 First Prev Next Last Goto Channel Handset Contact Us Site Legal Links Privacy 2006 ZTE Corporation rights reserved End of steps 7 ZTE CORPORATION ZTE B3 Building Keji Road South Hi Tech Industrial Park Nanshan District Shenzhen P R China Zip Code 518507 Tel 86 755 26779999 400 800 9999 URL http ensupport zte com cn E mail tech sp zte com cn
19. onfiguration mm dee 1 3 Specifications Frequency range WCDMA2100 1900 900 GSM850 900 1800 1900 Dimensions about 99 7mm 54mm 14 9mm Weight about 65g USB 2 0 HIGH SPEED Battery capacity 1500 mAh Standby time to 80 hours low power mode a Working time up to 4 hours depending on usage and network condi tions 1 4 Main Functions Support Internet and Wi Fi Support SMS and phonebook Support memory card up to 32 GByte 2 1 Test Steps and Requirements Tools 1 Check whether the accessories in sales package are complete 2 Make sure that the anti disassembly label is torn or removed physical damage 1 Basic require 4 The modem should be still under ments warranty 1 Insert the USIM card provided by local operator Connect the modem and computer with data cable and switch on the modem 2 Test the reported faults and 2 Fault make sure that the faults do not replay replay 1 Open PC software click Connectto make internet connection test 3 Basic function 2 Open PC software click SMS to test test SMS function Test the modem from step 1 to 3 Stop test if you find faults at one step And the modem is faulty If there is no fault after you finish test the modem is an NFF modem Note refer to User Manual for the items that Conclusion the above three steps can not test
20. rect drive is selected below Copy manufacturer s files from D Program Files Join Airdrivers 32bit WNET 10 Select the model and click Next Found New Hardware Wizard Select the device driver you want to install for this hardware Select the manufacturer and model of your hardware device and then click Next If you have disk that contains the driver you want to install click Have Disk v Show compatible hardware ZTE Diagnostics Interface This driver is digitally signed Have Disk Tell me why driver signing is important 11 Installing Found New Hardware Wizard Please wait while the wizard installs the software ZTE Proprietary USB Modem ZTEusbmdmbk sys To D WINDOWS system32 DRIVERS Cancel 12 Click Finish Found Hew Hardware Wizard Completing the Found New Hardware Wizard The wizard has finished installing the software for 7 ZTE Diagnostics Interface i Click Finish to close the wizard lt Back 13 the Found New Hardware Wizard interface appears again do the step over and over 14 After installed the driver the COM port will appear End of steps 3 3 Install Download Platform Steps 1 Double click the icon to install download platform software salesDL_DC_8200_82004_822041 00 005etup exe 2 The shortcut icon of the software 1 SalesDL_DC_8200_82004_82204 1 00 00 e
21. screws with screw driver 4 The MF60 Made In China by ZTE 4 z 5 WIFI 8510 TEHS_3ATE2E 6 9349317014800 Password 884770A81D separated front cover back cover are as following 6 Separate mainboard and back cover 7 810082 18 652 UM End of steps 4 5 Composing I 2 j lt 1 el 92 7 Ante 1 ai Tr Screw A 5 1 Principle Block Diagram Wifi ANT Div ANT Main ANT Y Y Wifi Module GSM UMTS RF Front end RTR 6285 19 2M TCXO _ PM8028 MDM 8200 8903 USB Interface ja Figure 1 view of mainboard 05 1G NAND 010 DC DC LCD 512 DDR SDRAM converter D6 Power 4 en i oz D11 MDMS200A Management IC 8028 EUN Figure 2 Bottom view of mainboard 08 RF 2 5 X3 RF G2SMD X4 U SIM 2 9 RF test IC connector VCTCXO card socket jack RTR 6285 11110 5 Micro USB D7 GSM EDGE D1 D2 D3 UMTS X7 T flash card UIOA WiFi G3 SMD Crystal X6 Battery PA Power Amplifier connector chip oscillator connector Figure 3 view 5 3 PCB Layout
22. tes s ZTEdX ZTE Corporation End of steps 2 3 3 SMS Steps Device Number SIM Card Contents SMS Settings End of steps ETERX 3G Hostless Modem Disconnected Logout SMS sd card Settings Status Station Addres No U SIM Card or RF PhoneBook Current flux 0 Bytes Total flux 0 Bytes Invalid ZTE Light Weather Twitter Facebook YouTube ZTE Corporation All rights reserved 2 After connecting successfully you can browse the web page and the like 1 Click SMS to enter SMS interface You can create and send messages TEX 3G Hostless Modem No Semice 5 Disconnected CO Logout sMs 59 Settings Status Comtact No U SIM Card Invalid Card 1998 2012 ZTE Corporation All rights reserved 2 3 4 Phonebook Steps 1 Click PhoneBook to enter phonebook interface You can add or view contacts information TEX 3G Hostless Modem No Serice gt Disconnec ted C G I Device 0 100 Phone number All Group E Add New End of steps 2 3 5 Settings Steps 1 Click Settings to enter settings interface You can make the network relation settings about the modem 3G Hostless Modem Service Disconnected GD 5
23. the user of this document shall not acquire any license to the subject matter herein ZTE CORPORATION reserves the right to upgrade or make technical change to this product without further notice Users may visit ZTE technical support website http ensupport zte com cn to inquire related information The ultimate right to interpret this product resides in ZTE CORPORATION Revision History 2012 07 13 First edition Edited by ZTE University Publishing Date 2012 07 13 1 Product 1 Li 22008181 1 1 2 504 0 8 0 0000 uuu uu 1 1 3 SPCCINCAUION 1 L Main FUNCTIONS vasa iu a RR C uario dia anyana d adr e nca ead Qi RR awka 1 2 Function PM VIGET Tn 3 2 2 Install pe SoFltware C idc I EDI 3 2 erre PII EN D M CI T 7 7 23 COMMECE MLCKMCE 56062502 8 9 2 3 d Z ameet mee te aa pt aie rica ens 10 2 3 5 55 1105 10 11 Software Download 13 3 P Before 13 3 1 1 Computer and System Requirements 13 2 T tasa 13 ServicexSoOftwareR UR my y 13 14 Install Cable 14 5 3 Inst
24. xe End of steps 3 4 Download Software Prerequisite not interrupt download process Such interruption may cause switch ing on failure download process lasts about 9 minutes Steps 1 2 6 Connect the modem and computer with data cable Switch on the modem Double click the shortcut icon amp salespL DC 8200 8200 8220 1 00 00 Click SalesDL_DC_8200_8200A_8220V1 00 00 First Run please configure the parament The main interface is as following SalesDL_DC_8200_8200A_8220V1 00 00 BD_MF680V1 0 1 B03 07100 004401 182162925 READY SW Directory Download Backup Directory D Program Files ZTE SalesDL_DC_8200_8200A_8220 1 00 00 O Restore NV Record Chinese Version Export CSV All Counts 0 0 Last Clear Time 00 00 Clear English Version Export SDI Now Counts 0 0 Current Time joan 112011 09 18 START Click SW Directory SalesDL_DC_8200_8200A_8220V1 00 00 BD_MF680 1 0 1 0700 004401 782162925 READY Download O Backup Directory D Program Files ZTE SalesDL_DC_8200_8200A_8220 1 00 00 O Restore NV Record Chinese Version Export CSV All Counts 0 0 Last Clear Time 00 00 Clear English Version Export SDI Now Counts 0 0 Current Time p2n 112011 09 20 START 7 Select the correct file folder click OK Browse
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