HP LaserJet M4345 MFP Service Manual
Contents
1. sse 487 Documentation software and training material 490 Assembly locations me ferte eee eene db e an eee dex bn e eet ier 492 External Components escorias senken aaa a nn Ta anna na aa EXE IIA RARAS OE aa 496 Print ei gine internal componi MS 2 teo ierra id 498 Upper plate assembly nre aaa a a aa Aaa OA DE a tn senes nnne nnne 498 Internal components 1 of 5 rn ee en 500 Internal components 2 of D 502 Internal components 3 Of 5 nn nennen 504 Internal components 4 of Di 506 Internal components 5 01 S vivio era einen 508 Electrical forward assembly recicla gn 510 Main drive assembly crasas 512 Paper pickupe drive assembly 2 2 n tenete A Aen 514 Lifter drive assembly nn Bien 516 Cassette Re ER AA RA AA A da 518 Paper feed roller assembly nn 520 Registration assembly u ecc 522 Multipurpose assembly nenn 524 Di EINE 526 xiii Reverse separation guide assembly oocooonccccnnoccccconconccccnnnonnncnnnnonnnc cnn rra r narran ran 528 REINER 530 RTE 532 ADF COMPONENTS ii A A dee ae 534 Ile ue E 534 ADF internal components 1 Of 3 esasen recen 536 ADF internal components 2 Of 2 538 ADF internal components 3 of 2 540 ADE input tray een air an paid 542 ADF S paration Pad a 544 ADF separation Bad Case nn aa tidad 546 ADF pickup roller assembly nen 548 ADF pickup nollen Gover tic lese 550 ADF mylarholder assembly coordina 552 ADE my2. a eig 355 6 Problem solving Problem solving checklist u 244444ssnnnnnnnnnnnnnnennnnnnnnnennennnnnnnnnnnnnnnnpnnnnnnnnennnnnnnnnnnnnnnnnn nn 359 Factors that affect performance A 359 Problem solving flowchart ssssssssssseeee nennen nnne Riidan ARANAN NNa 360 Powerom clie KS ees eege 364 Power on troubleshooting overview eeeeseeeeeeeceeeenese eene nane nece 364 Formatter Igi 42 2 E 366 HP Jetdirect Inside LEDS u et une a 366 Heartbeat HEN iiie RRRE IE PENERF a 366 Fax LED reellen 367 Diagrams for troubleshooting nn 368 DC controller Connections une a 368 Scanner controller PCA connections oooocococococcccncnononnnonnnnnnnnnnnnnnnnnnnnnnn eene nnns 370 General timing el e 371 General Circuit diagrams 2 ann an 373 Solve general device problems u tete eine A 379 Control panel message PS eienares t tee een 382 Control panel messages 5 tert iex e RED O 383 COMMON CAUSES OF JamS unenee 399 eic n A 400 Clear jams from the top cover and print cartridge areas eeeeeeeeeeeee eerren 401 Clear jams from the optional envelope feeder area oooooocccccconccconconcconcnncccncnnnnannnnnnnncnnnos 403 Clear jams from the tray 1 area cete en ea 405 Clear jams from the tray 2 3 4 or 5 areas sssssssssssssssese eene 406 Clear jams from the optional duplexer nnn 408 Clear jams from the output areas eene 409 Clear Jam
3. i eerie ette RA ad 246 ENWW ix FNOMU COVEN EE 247 Back COVER unicos 251 Intemal assemblies i a an ne a a a aaa Brehna Ahr ange 253 Reversing separation guide assembly nenn 253 Reversing assembly ree REPRE E Pau ERE ND Ete REM AER 254 Main fan FN101 and reversing unit fan FN103 seessen nenn 258 Thermistor DEUS scort tenerent sagen ves emet re e raperet staan euin ERRAT ERR ehe 263 Tray 2 jam access cover switch SW105 ssssssssssssseee enne 265 CVM 267 Eront cover SUPPOM mU 269 Tray KE Nei EE 271 Feed roller assembly 2 ee 278 DO controller src C E 280 Mainmotor Midis 283 DC controller tan FN TA irte e te een ea 284 Print cartridge fan FN102 nenn 285 Print cartridge motor M102 u nen 287 Top cover switch WO 290 Registration E le EE 292 Paper pickup drive assembly cccccccecceceeeeeceecceeeeeeeeeeeeecenaaecaeceeeeeeeeeeeseceuccieaeeeeeeeeeess 295 Belle EE 298 Power factor correction PFC power supply se n 301 Engine power SUpply ritiro Ru RE RH aa ea RRE SERERE INR Hanna Panne 306 Paper feed assemlbly 2 tet dre ene es t d nce eie Ed e ida 311 Tray 2 detection switch ssssssssseseeee eme eene eene rrr nnne rennes 312 Paper size detection switch WO 313 Tray 2 paper present sensor PS101 ssssssseeeeeem eene 314 Laserscannet rade EE 315 Output bin full sensor nono e
4. 1 paper present sensor PS105 eooni eaaa aata aid aaa 207 Top cover switch SW101 ssesssssssssssssssssenene enne nnne nsns 208 Tray 2 jam access cover switch SW105 ssssssssssseeeeeen 208 Motors fans solenoids and clutch ooccccccccononnnoncnnccnnonnnnnonononnoncnnnenonononnnoncncnonnronencnnnons 208 Frontside fans ree e ti Fri Ai 209 Rear side fans cooooconcccocccnnccccnnconccnnnnnnnnnconncnnnnnnnnnnnn anne nro nn nncnnnn nn nnn nennen nens 210 Rear side motors 1 Of 2 un 210 Rear side motors oft 211 Rear side solenoid eronsa aa aa a aaa aa a a raain 212 Reversing unit motors and solenoids sssessssee 213 Right rear corner components 1 of 2 sss 214 Right rear corner components 2 of 21 215 Scanner and ADF components sssssssssssssssssse eene enne nnns 215 ADF output bin fulliSensot cate nen aka 215 ADF pickup assembly sensors oooccccccccococcccccncconnnnnonncnncnnnnnnnn nn nn nnnnnnnnann nennen 216 ADF motors solenoid and sensors oocccccncccccnnccnnnnoccnnnana nono nan nn nnc nennen 216 5 Removal and replacement Service APPO Le TE 220 Removal and replacement strategy sssssssssssssssssssssese eene ennemi 221 Required tools rtc ede e rt n e o ae s o cdd Rx ve du 221 Before performing service ssssssssssseeeeenn cnn rr 221 After completing Service 2 nei dee Pad de arm usa ERE TARTE RP
5. 2 Determining the current level of firmware sss emen 102 Downloading the new firmware from the HP Web site sssssssee 102 Transferring the new firmware to the MFP oooococcoccccccocconcncncnncnonnnnnnnnnnnnnnnnnnnnnonannnnnnnnnnno 102 Using FTP to upgrade the firmware on a network connection 102 Using HP Web Jetadmin to upgrade the firmware o n 104 Using MS DOS commands to upgrade the firmware saasa 104 Upgrading the HP Jetdirect firmware sss emen 105 Calibrate tlie scanner u er bb Geteste dE dee ele eege 106 Calibrate the control panel cccccccceeeeeeeenncaeeeeeee a a a a 107 Disable Embedded Jetdirect l O ia 108 Select the MFP language Em 109 4 Theory of operation Basic operation aan nern 112 Sequence of operation printer sessin eaaa i aaa aa eaa ARE ARNESSEN 112 Sequence of operation scanner serranas enaa nO 113 Formattersystem u ITI IIT IDEM 114 Eet e 114 Resolution Enhancement technology RE 114 ECONOMOdE I tt 115 yet e GE 115 e H EE 115 Memo EE 115 Hard disk san ae ii u ale 115 Random access memory scripserint iani n nene 115 DIMM Slot u a 115 ale EE 115 Nonvolatile Mem Oly ioo or en ered ae 116 HP Memory Enhancement technology sssssssssssee 116 BE MIVASMCIT A naaa 116 au EE TO 116 eeepc 116 Scanner interface resres eaii iie aaa adaa ea aai adaa rn rre mn rr nn nenn mann 116 Eng
6. A A AA ia 619 Declaration of CONTO cisco do 620 Dalety LU LCE 621 Laser salo EET 621 Canadian DOC regulations ee ege T aaa 621 VCCI statement Japan c onoccccccnnnncccinnnncccccnnnno nono nonn cnn nora n nro rra rr 621 Power cord statement Japan oocccoonnncccnonoccconnoncccnononcccnononccno nan ncc E nn cr nene 621 EMI statement Korea 00 0 0 2 ce cececsccee cece eee eee eee aeaa eae iaaiaee aaa Sanaian ia 621 Laser statement for Finland ss it a ua 621 Nexo 623 For the complete PDF manual please visit www LaserPros com ENWW XV
7. AREE RSS EEN SCAS EE TE EMT 609 HP direct ordering for accessories or supplies ssssssee 609 HP service information snenia a a a nn nn nn cnn rana nnnm nena nani 609 RS 609 AP TOOIDOX FX cuco ii taa dada 610 HP support and information for Macintosh computers sessssssssseee 610 HP maintenance le E ET LTE 611 On site service agree Mets cion 611 Next day on site service ucnsnneesssnnenennnnnnnennnnnnnnnnnnnnennnnnnnennn nennen nn nnns 611 Weekly volume on site service u een 611 xiv ENWW Repacking the device cceccececeeenccceece cece eee aaa a AE A aA 611 Extended wWarrahly 5 a erento pet itd ne tito adas 612 Appendix C Regulatory information FCC regulations a ra na A langer i 614 Environmental product stewardship program nennen 615 Protecting the environment nn 615 zone ProdUCtION TEE 615 Power CconSUMPlON ari add 615 Toner e el E ul Le BEE 615 Paper USGS a A deed A e deeg 615 Plastic it tdi 615 HP LaserJet lee 616 HP print supplies returns and recycling program information nennen 616 mg EE 616 Material restrictions aneneneeeeeeeeeienetaeseetn ttn nttesttttrtasttt ttt tnnASAEEE EE EEAAESE EEEn EEES SEEE EEn nn Ennen nnne 617 Disposal of waste equipment by users in private households in the European Union 617 Material Safety Data Sheet MSDS uni eoi in EENEG 618 For more INTORMALION RE 618 Telecom statement uc E
8. For the complete PDF manual please visit www LaserPros com HP LaserJet M4345 MFP Service Manual HP LaserJet M4345 MFP Service Manual invent Copyright and License O 2006 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained in this document is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number CB425 90908 Edition 1 10 2006 Trademark Credits Java is a US trademark of Sun Microsystems Inc Windows Windows XP and Windows NT are U S registered trademarks of Microsoft Corporation Linux is a U S registered trademark of Linus Torvalds UNIX is a registered trademark of The Open Group Adobe and PostScript are trademarks of Adobe Systems Incorporated PANTONE Pantone Inc s check standard trademark for color ENERGY STAR and the ENERGY STAR logo are U S registered marks of the United States Environmental Protection Agency Table of contents 1 Product information Device comparison T
9. NETA 28 Fax eene 28 Analog faxing OOOO COPA Oo eee T E T 28 Connecting the fax accessory to a phone line en 28 Configuring and using the fax features 0 0 0 ceeeeeeeeeeetteeeeeeeeeaae 29 Digital Taxi aa a oia 29 Device software TETTE DI nl LITT 30 ENWW iii Supported operating systems rn 30 Supported Operating Systems near une aa 31 Select the correct printer driver nennen 32 Universal printer drivers etd eer nd en e Rai 32 Driver Autoconfiguration einen nnt nina nhan nina 32 Bleue M P 33 HP Driver Preconfiguration sse eene 33 Priority for print settings 33 Open the printer drivers sss nennen nnne eren nnn n nrnna nenen 34 Software for Macintosh Computers eene nnne 35 Remove software from Macintosh operating systems sessssss 35 Due 36 HP Web Jerta r uet ei ea la 36 Embedded Web eener AA 36 HP Easy Printer Care SOftWAatre tne ctr E ptg tee e i e es 37 Supported operating systems ssssssssseeeen 37 elei ehre UE 37 Other components and utilities ooooooocoooocncndnnicocnoonnnnnnnncnnnnnannnnnarnrrncnnnnnn 37 Network Configuration EL 38 Configure TCP IPv4 parameters sessssssseenn enne enne nnne 38 Change the IP address Heer 38 Set the subnet mask ssssssssssssssssseeeeeneee e emere nennen 39 Set the de
10. SURE eB REO 222 Screws that are used in the MFP oooooooccccccccccccconnonnoncnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnno 222 User replaceable parts a rec ida 224 Print er erg ele 224 Control panel overlays occire iiir iiim esi nahen 224 Control elg E 225 Transfer roller rtr iaa 226 ADF IMPUTA tia 227 ADF pickup and feed rollers cccccccccccccconnccnnnnnnnononononannonononononononnnnnnnnnonnnnnncnonnnnonon 228 ADF separatlotipad EE 229 ADF delivery guide clear mylar sheet cccessccceceeesenceceeeneeneeeeenseeceeeeteseeceeenennneees 231 Output bin assembly u 233 Duplex printing unit 4444444ssnennennnnnennnnnnnnnnnnennnnnnnnnnnnnnnnnennnnnennennnnnnnnennennennen nenn 234 Fuser entrance guilde retinet nennen 235 PUSO TL 235 Tray 2 3 4 or 5 pickup and feed rollers sorisiiisriiirnen cinni inpedits iaaa 236 Tray 1 pickup rollos id re lit 237 Scanner filter cover and scanner filter ooooooooocnccncnncconanocaononncnncnonannnnnno nn nnncnnnnnnnnnnn nono 238 ADF hirige tlap EE 239 Formatter cover and formatter sss eee eere 240 Hard drive rre A I ert A EFIE CD VETERE e uet Y 242 Bl I MM rom irre werner etre 243 FAX ACCESSORY EE 244 Covers doors and external panels oooccccocococnnnnonnnnnnnnnnnnnnnnonnnonnnnnonnnnnnnnnnnnononononononeneneneninininnnns 246 Topescover flatbed flandge
11. T 2 Features COMPARISON rasen AA A AAA AA 3 Msz ES 6 Accessories and supplles neueren ia 7 Interface POMS tiet eret Ed e SERRE PERPE ee ARA ROA ER TRE dece x Ra 8 Locking and unlocking optional accessories sssse eee 8 Media specifications siese m 10 Select print media tmt in 10 General media e de 14 Media consideratloris iine EX ERAS a ES ANE ARANA ENEE Se 14 Enivelopes ss M M 14 Envelopes with double side seams sssssseseesrrrnrenrsrerrtrrr rrn reeee 15 Envelopes with adhesive strips or flaps ssssssssssse 16 Envelope margins reia nennen 16 Envelope Storage Wicca 16 le 16 Label Construction coordinadas 16 Transparencles u c coena een ee ne en 16 Card stock and heavy media 17 Card stock coNSTTUCION vida ii ads 17 Card stock guidelines sssesssseem 17 Letterhead and preprinted Tommes ssssosesnnsnesenentnnstneetntnrnnntertennnnnnnnenrennnnn nenet 17 Select the correct fuser mode ssnssssseseeessrenrenstestttnttnntnsstettnnnn nann teentn nenen nenet 18 2 Installation Site pr paftatiOM EE 22 Operating EE leen LEE 22 Installation CHECKISE E 24 Optional output and input devices aaa He sun 26 Connect to a computer or network uuuusssssssennennnnennennnnnnnnnnnnnnnnennnnnnnnnnnnnnennnennnnnrnnennnnnsnannnnrnn nn 27 USB Configuration e 27
12. dia width detection ssssse 141 Cassette pickup operation cocccccncocococncconnononononononnnncnnanonononononnnos 141 Lifter driver operation sese 143 Multireed preventlOEi edlen re rra Re pl e e vx gx xe RN 143 Distance between pages adjustment eeeeseeeeeeeeereeeeerreseerneeee 144 Media skew prevention ocooooccnococcococococococononnnonononnnnnonononononenononnnonnnnnnnnnncnnnnnnnns 145 Feed speed control een ae 147 Fusing and reversing delivery block ee a 148 FUSING EE 148 Face down dellVely zucca dir ea 148 Face up am 149 Jam detection e 151 Pickup delay jam from tray TA 151 Pickup delay jam from tray Linn ir tie 151 Pickup stationary jam oo cece cece eee eeeeee eee eeneeeeee nn rn nn nana rra 151 Fuser delivery delay Jaim coccion 152 Fuser wrapping jam ssssssssssssssseeneneee eene rennen nennen nnne nnns 152 Fuser delivery stationary jam when feeding regular size media 152 Fuser delivery stationary jam when feeding custom size media 152 Reversing delay jam face down delivery only ooooooccccccinncccccocconccnccnncnnnnnnnns 152 Reversing stationary jam face down delivery only 152 Delivery delay jam during face down delivery eese 153 Delivery delay jam during face up delivery ssseeee 153 Delivery stationary jam during face down deli
13. enen nemen mme nnne 91 Open the HP Printer Utility i 2 aan 91 HP Printer Utility features sssssssssssessseseeene m nne nennen nnn 91 Manage Supplies me 93 Supplies life expectancy ccccceccceceeeeeeeeecaeceeeeeeeeteeeceaeaaeceeeeeeeseeseccaeaaeeeeeeeeesecsucsaaeeeeeees 93 Change the print cartridge 2 2 iet tercie irem ee 93 Manage the print cartridge 2 cette ee net ve sapo ann en 93 Print Cartridge Storage iaa 93 Use genuine HP print cartridges oosina 93 HP policy on non HP print cartridges seH 94 Priit cartridge authentication ioo ett Lat crea aan 94 HP fraud hotline and Web site ssssssssssme 94 Clean the device score da AA daa 95 CARETO 95 Clean the scanner glass cuina 95 Clean the scanner lid backing ooooccoononcccn naccconnoncccnonancncnononcccnn nan eene 96 Clean the paper Path siii ee hin 96 Clean the document feeder aet t o een 96 Clean the document feeder delivery system sssseee 97 Clean the document feeder rollers oooooononnicccnnnninnncoccccnonoconnnononccnnnnnnnnnnononncos 98 ENWW V Set the real time clock id 100 Sel the date and ME cui aaa 100 Sel the date Toma iii da 100 DOT MNS date a ele eelere 100 Set the time format cata 100 A anne 100 Set the wake time ta taa 101 Set ihe sleep delay E 101 Upgrading the firmware sse ronca nn 10
14. er LOSES M ATA A A AR A aa 460 Weill ut 461 led M 462 Restoring the Service ID 462 Converting the service ID to an actual date ssssssssee e 462 Troubleshooting the embedded HP Jetdirect print server ssssssssssssseeeeee 463 Firrnware stack trace ee ree ner nn en AYER ERA lernten 464 Solve common Windows problems 465 Solve common Macintosh problems eene eere nnne nennen nnn nn nns 466 Solve nt leie 469 Solve PostScript problems pacaton annaa a aa a a A A a a aAA aaa 470 General problems ciere ea ee E ud 470 7 Parts and diagrams ENWW Order parts accessories and supplies uusssssssssnssnnnnnnnnnnnnnennnnnnnnnnnnnnennnnnannnnnnnennn nennen 472 Order directly from HP suo Reagan 472 Order through service or support providers sss 472 Order directly through the embedded Web server nn 472 How to use the parts lists and diagrams sisson naeta a AAEE EEN EAEE 472 Screws that are used in the MFP aurai a a a a a aaa aaa a aaa a aa 473 Customer replaceable parts and accessories nenn 474 ee 474 Customer replaceable components print engine sem 476 Customer replaceable components ADF and scanner 478 Cables and interfaces une ctr reperiri ce avro een 480 Control panel and control panel overlays ssssssssssseseeee ens 483 Mim 485 Print cartridge and maintenance kits
15. fault gateway 1 iret Ie aee open eren eer eva aede 39 Configure TCP IPv6 parameters sssssssseneeeeeen nennen ener nenne 40 Disable network protocols optional 40 Disable IPX SPA uis et caute ae A dad 40 Disable AppleTalk imei ada dee qe IR diana 41 Disable DEGELO ucraniana 41 HP Jetdirect EIO print servers ceainaria R Aaaa aa aaa nnne 41 SECUN TAWES a ae rah 42 Securing the embedded Web server nn 42 Foreign Interface Harness FIH A 42 Requirements eterne dit 42 Using the FIA ita doi 42 Secure Disk Erase A 43 Data ale Cte iaa die 44 Gaining access to Secure Disk Erase ooonnicccinnocccccnnonccccnnnccnnnnnncnnnnn acc nannnnncnnnn 44 Additional Information ssassn eaaa a a nene emere 44 Beleeg ET 44 HP DSS authentication oooooocinoninnccccnnnncconnnnononccnnnnnnnnnnoncnnonnnnnnnnnnnn enne nennen nennen nnns nnne 44 Locking the controlpanel mers rrr ei tec ed rccte t EU ee ter oce ve dresse aba 44 Locking the formatter cage de i to ad lu 45 3 Manage and maintain the device Control panel metis tx ee eR ea ha Ann SEENEN EES 48 Use the control partiel ree ettet end Tee epa eR eun 48 Control panel layout c rtr oto rto de tee t eter Pane dere ER 48 ei EE 49 Buttons on the touchscreen sesira a a O rada 50 Control panel help system sssssssssssssssssseeeeeenee enne 50 iv ENWW Navigate the Administration menu oooooocccccccccccnnnononnoncnnncnnnnnnnnnnnn
16. iia aiani 316 ADF and scanner COMPONENTS cents e e e Ras ese eee dena A eR a dea E db 319 ADF assembly E 319 EE ul EE 321 Scanner controller DCH 326 Ree Ve 327 ADF output bin extension cococccccccccconononononononnnnananananannnnnnnnnnnnnnnnnnonenonononennnnnnnnninininininnns 327 ADF white mylar backirig eret E 328 ADF MONU COVEN P 330 ADF Feat eege EE SE 331 ABEF leftsSIde COVOL do os a iia AE bid a 332 ADF jam access cover and latch oooooocccconnnoccccconocancncnonannnc cnica nan nc nn nano nn eem 334 ADF leading edge and paper present sensors oncooccoccccccccccccnccnnnnnnnnnnnnonnnnnnnnnnnnnnnannannnnnns 335 ABIIT daa 337 500 sheet feeder Components nein ie 339 500 sheet feeder pickup and feed rollers nennen 339 Stapler stacker components 2 2 3 8 IERI Rh lts 340 BITE RT 340 je 340 ROAM COVER PME 340 A ER 341 TOP CO EE 341 ENWW Bottom ele cl dana UAR 342 irre 343 JOGE UN eee te EE 344 Stapler stacker driver PCB zu geet A tbe re Rn RR un E A QR RR AE 348 3 bin mailbox components a nennen nn sten nn nemen tein einn a ari sns 350 Rear COVEN e 350 ETOME GOVOR EL 350 Delivery thay nase e e AAA e AO ad 350 LOTE COVER egen 351 Upper COVER ivive herr ei 351 RIE Uan EE 352 Bottom GOV OR a a EES ee 354 MBM IrWer PCB iu
17. ine Gontrol system comia Rm 117 DG controller PGA E 117 Motors and TANS aiii id ras 119 Motor and fan functions ee a er 119 Ambient temperature detection no nono no nnnnnnnnna 120 Engine power supply CIFGUIE aspetti ope eben tae qx eedem eh 120 iEiEeenilE E 121 Fuser over temperature protection ccccccccccccccconnnonononononcnononononanonononnnononons 122 vi ENWW High voltage power supply ssssesssssssssseeeee eene emen nnnm nennen nnne 124 Low voltage power supply tege eta ite at te nk ed 125 Overcurrent overvoltage protection ne ener 127 Toner deteclion 4 a ect oo geo AA ear oreste eet anes eee 127 Cartridge detector hope toda nn iin 127 EE EE EE 128 Laser scanner A O tentes nennen renes nitens 129 Image formation SYSTEM iuda roe cedri e to eile i re dede ete Ee Pa ed e RR ee Eee ada 131 Print Cartridge e 132 Cartridge Ee EE 132 Image formation process ssssssssee eene nennen nennen nennen nennen nnns 133 Pickup feed and delivery system scaireanna aaa nn cnn nennen eem nn nennen enne 135 Pickup and Teed bl ck ua nee ene tte e ete cere eu ba ARR e dg 138 Printing Mom tray T arts 139 Pricititig from tray 2 etr ada 140 Media size detection cc cccccccccetsseecenertsnseccceeteaecccecentanececertesuacees 141 Cassette media size detection ssssssssss 141 Media length detection sseeees 141 Me
18. lar replacement kit aaa ik 554 Scanner comp NeMtS ssaa ASEUBEREFEPEABEFFSEBEEFUEERFRLHEEBUPEEUFLRPEFLEPBEELFERFITBERSERFERLEIEFITPEUFFEBEEFENGER PIEPELPLERE 556 Scanner Dase compotlertis eade ea a ar a NEA 556 Scanner flatbed unit assembly 0 00 0 eee etter etter ee erent ee eee tie ee conan n nc cn naar eene 558 Scanner COVE Suv a il ehe 560 CASSOUG EN 562 Optional devices susi ia Aa 564 Duplex printing accessory sssssssssssssssseeee eene e e enne nenne nennen nennen 564 ele EE 566 9 bin Ba E Tee EE 568 Alphabetical parts list 3 t tio Da an REDE iaednedanaaaceedaunasaanaaueadaenssareant 570 Numerical parts list He ee ee Rene eek 586 Appendix A Specifications Physical specifications ooonooccconnncccinnnccccnnoncccnnonnccnnnrnc rra nor ee nano rn ren rr 604 Electrical specifications RIDENS RUP In IE e RD A EMI OIM INS 604 tee ee e Le EE 605 Operating environment 5 cite ipee nee 606 Appendix B Product warranty statements Hewlett Packard limited warranty statement enne 607 Customer Self Repair Warranty Service ooonncccccnnoniccnnnociccccnnoncnnncnnno nc nr c nano nennen enne nnne nns 608 HP Customer Gare nasser aan iaa espa 609 Online Serie Saihan raaa na a EE goa a aiaa Aa rra 609 Telephone support ete pe aaa aa a a aa 609 Software utilities drivers and electronic information occcccccccconocnnononononcnncncconaronenanonons 609 Fax accessory SUPPOM eter eati XXE a SK SANE
19. le home position detection no nncnnnnnnnnnnnanns 186 self priming detection asia e apa 186 Staple level detection scsi aaa inaa EAA aaa 186 Stapler stacker switches and sensors A 187 Stapler stacker motors solenoid and fan cccccccnnnocococnncnncnncnnnnnnnonncnonnnnnononnnonnnonnncnanos 189 Stapler stacker PGBS ser iri eter tal 190 Stapler stacker driver PCB ssssssssssssesseseeesee eene 193 Stapler stacker driver list of signals sssssssssssseeeeeeneene 195 fer INA Um 198 Electrical system cion teer aan 198 Motors and Tans a nn nenne nah a daaa i an aia 200 Opticaliassembly a ee aa daa 200 ADF feed system resina en AAA Ei 202 Jam detect iii da id iii 202 Res dual mediajam iii id dida 202 ADF PICKUP jaM RE 203 ADF ja evita een 203 Registration sensor jam sssssssesssse eee 203 Read sensor jam oerte rd sede re d cita 203 Exit sensor jam ssssssssseeeeeeme emm ennemis 203 ADF cover Open jam miii 203 ADF open jam M conocen 203 Locations of major components urn aia naar nines 204 Sensors and switches nenn 204 Cassette SENSO iii e 204 Sensors in the print cartridge area ecciesie tenente natas 205 viii ENWW Sensors on the reversing unit top side ss 205 Sensors in the interior of the MFP A 206 Output bin detection switch SW 103 o oococococooocnnnnnnnnonooccncncnnnnnnnnnnnnnncnnnnnnnns 207 Tray
20. n nn nn nr nnn nn nnne nennen 433 A EE 434 Prevent copy problems n saceaasanaceacecasesunsancacasaguacsvasastadeassasnayanavsedteaneaseeaa 434 IMAGES problems 2 22 E 434 Media handling problems ec 3 eto t t ari 435 Performance problems tr ernennen RE 437 Solve fax ege EE 438 Solve Sending problems u na Ak een 438 Solve receiving problems nn 439 Solve e mail Problems EE 441 Validate the SMTP gateway address oooooooooccccccccccccccnonconnnncnnnnncnnnnnnnnnnnonnnnnnnnnnnnnnnanannnnnnns 441 Validate the LDAP gateway address sicnsinecinncniineinninaianar aa 441 Solve network connectivity problems sssssseseene eene nnne nre 442 Troubleshooting network printing problems nano 442 Loopback GE 442 Ping tetas EE 443 Solve stapler stacker problems seco ee tea een ah 444 Solve 3 bin mailbox problems serpan aaa a Oa neret snnt enses 451 FUNCIONAL Checks irre rer t terea ek d an aan 454 Early boot diagnostic test ect bein a 454 Engine test ioc cete ee dee ERR e D E UT o HERR ea e v dd 454 Formatter test 2 0 0 0 M 455 ebe 455 Drum rotation test essen aa aa eaaa aaa eaa aiaia a dei 456 let ER 457 Cold KEE PI LC 457 NVRAM Ria EE 457 Hard diskintiallzation EE 458 ENWW Individual component diagnostics ssssessseeee emm eene rr 459 Paperpath sensor test en neun an 459 Manual sensor test ode raras 459 Scann
21. nnnn cnn nnnnnnnnnnnn nan nennen nen 50 lte Viel UE 51 Default Job Options menu s sirena aaa A e nn nne n nennen nnns A 52 Default Options for Originals sssem m 53 Default Copy Options ooooooooooccocccccccccncccnnnonononcnoncnononnnnnnnnnnnn mn mereri 54 Default Fax Option e ia 55 Default E mail Options rennen 56 Default Send to Folder Options aaran anaana a a a 57 Default Print Options nn 58 Time Scheduling menu 255 2 iei i n 58 Management menu APP 59 le EE UE 60 Networking and VO aura A a dd ds 60 Sem C 68 E mail Setup m 71 Send Setup menu iet a a a a AE a aa aaia 71 Device Behavior Men Us in a a a ee 71 Print Quality menu 2 a ke re hinein 75 Troubleshooting menu ae HR YT Resets En UE 79 Service MENU iaa AAA A AAA 80 Use information pages EE 82 Configure e mail alerts EE 84 HP Easy Printer Care software oooonnnccccnnnacccccconconcccnnnnn nc cnnnnnn nn nnnnn nn nr cnn nn 85 Open the HP Toolbox EX u ee ee ana AREA ae 85 AP keelen reete raten encode te tdt deg 85 Use the embedded Web server 87 Open the embedded Web server by using a network connection sssseesss 87 Embedded Web server sections 0ooooooocccccccccccoccoconoononcnnncnnnnnncnnnnnnnnnn nn ono nnnnnnnnnnnnnnnnnnnnnnnnnnnos 87 Use HP Web Jetadmin software anna td ae 90 Use the HP Printer Utility for Macintosh sssssssseseenememenne
22. s from the Tus asis 410 Clear jams from the document feeder srein iire kiiin iniaa 413 Solve repeated jams oooooococccccoccconocnononcnnccnnnnncnnnn ono a Ea nn en nn N a nne ennt nnns 414 Paperspathitest e rer trente eit I eu aha 415 Clear Staple ja PEEL 416 Solve print quality Problems ee eu a a xe EEN 418 Print quality problems associated with media no nnnnnnnnnnnnnns 418 Print quality problems associated with the environment ssssssssessrrrenrsesssrerrrrrrrnrrenn 418 Print quality problems associated with jams ssse m 418 Overhead transparency defects rise nennen 418 ENWW xi Xii lr le Ge ue 419 Eight print partial page ana da aa 419 Light print entire page 419 ele 420 Dropouts moco aeg eb 420 LIMOS iii aii a 421 Gray background nn 421 Toner smear nackten naeh na aadi 422 Loose TOMEI O 423 Repeating defects wis cocoa nennen 423 Repeatingimager EE 424 Misformed characters AA 424 PAGS SK OW notus a all 425 Wee 425 Kill 426 Vertical white lines oooooooooonccnncncconicccccoonooconncnncnncnnnnnnnnr nn nennen nennen 427 Tireitracks iii M yee 427 White spots on black 428 Scattered les cria nana ENEE 428 elio atadas 429 Random image repetition eese enne 429 Repetitive defect ruler uer geed 431 Solve network printing problems ooonoonicnccnncnnnccccnccnnnnononcconnnnncnnnnnnnonnnncnn nn nn nnnnnn nn
23. very sess 153 Delivery stationary jam during face up delivery sseeess 153 Door open jam ene 153 Residual media jam eerie rient ii eee Etna ce c Edna 153 Printing from the 500 sheet feeder eene eene 154 500 sheet feeder pickup and feeding ocociocccnccnoccccconncccconcconccncnnnnnnannn nn nncnnnnn 155 Duplex printing unt 157 Reversing duplexing pickup ene 157 Duplex printing jam detection ssssssssenn men 158 ENWW vii Duplex unit pickup delay jam sssssssemR 158 Duplex unit stationary jam sse 159 Duplex unit delay jam eneeeceieeenenecenn nennen nnt 159 KS lef le e EE 160 SLACK e 162 MEA NO 162 Function separator Mode ococccncnnnconnnnnnnnnnnnoncnnnnnononononenononnnnnnnnnnnnnn nn anar ana nana nan ana nan enanas 162 Jam detection ciar AA A AAA A 162 Feed delay jam EEN 163 Feed stationary Jar cte ree cada cc 163 Residualimedia JaM 2 REIR ca Hd 163 Power on sequent nn 163 MBM ONET mS 164 MBM switches and sensors occcccccnccononoononnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnrnnnnininanannnes 167 MEMBRE Gl enter de 168 MBM Ee Ee EE 169 otapler stackef SY SUOMI id an A A O 171 Power on sequence nsi ideo dada Seen 171 ell EE 172 Jogger OPEN DE 178 Jogger home position detection i rr een 182 SLACKER e 184 Jam detection csi adds I 184 Stapler Uli aid A it sn 185 Stap
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