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Bria 3 for Mac User Guide - Enterprise Deployments

1. Ss_ See page 48 View Call History See page 61 Add Contact to Alertlist 1 1 111 Seepageb52 Block this Person Add to Favorites Delete Contact See page 32 44 Hover to reveal icons Click the phone icon to call using the primary phone number Or click the IM icon to send an IM using the primary presence address Bria 3 for Mac User Guide Enterprise Deployments 5 4 Sharing Online Status You can publish your online status to contacts who have softphone address and you can set up Bria to view the online status of other contacts Typical online statuses are available on the phone busy and so on Online status of other people Your online status e00 Bria 3 Joseph Santos Available Esela ee lala aael This person has no icon because you are not YFriends 1 subscribing to their online status Y Work 4 3 Colin Levent Available Thi rson is either gt aa 2 e ogged ot Frank Chan Waiting for response dr is not publishing their online status Kokila Perera Rita Santos On the Phone ANY COUNTERPATH Sharing Online Status Watching Others Status To watch a contact s status that contact must be tagged for presence e If you create a contact via the Contact Profile and you include a SIP address in the Softphone field Bria will automatically obtain status information for this address e Ifyou create a contact via the Contact Pro
2. Preferences Advanced eo ct Preferences Advanced o 4 t y 9 9 amp amp ey Obie ADDI Catio i A s i i vA NORE opere uy Tere Mo Yr mn DTMF fe Send via DTMF 2833 ivi Also send in band Send in band RTP vi Enable RTP inactivity timer Time 300 seconds Call Recording Recording folder Users aaron Library Caches Temporaryltems Browse Open Folder File Transfer Transfer folder Users aaron Library Caches Temi rt c T Browse Open Folder Web Page Tabs Web address Name Won a ree DTMF Set this field as directed by your system administrator Set this field as directed by your system administrator Call Recording The folder where files for recording of phone calls will be saved File Transfer The folder where received files will be saved Web Page Tabs You can set up a web page as a new tab in the Resources panel it will appear alongside Contacts History and so on Enter the web address and a name this name will be appear in the tab Enter a checkbox to create the tab At any time you can clear the checkbox to remove the tab from the Resources panel 68 A Troubleshooting From the menu bar choose Help gt Troubleshooting The Troubleshooting window appears Testing Audio Quality While you are on a phone call you can test the quality of the audio Note that to perform a valid test you should be on an established call not a call attempt m
3. e Support for the following audio codecs CounterPath Corporation DVI4 DVI4 Wideband G 711aLaw G 711uLaw G 722 G729 GSM iLBC L16 PCM Wideband Speex Speex FEC Speex Wideband Speex Wideband FEC e Support for the following video codecs H 263 H 263 1998 H 264 e Automatic selection of the best codec based on the other party s capability the available bandwidth and network conditions Bria switches the codec within a call in response to changing network conditions e Integration with a SIP deskphone so you can use either the deskphone controls or the Bria screens to control a phone call e Compliance to 3261 SIP standard e XMPP compliance as follows e RFC 3920 e RFC 3921 Supported extensions e XEP 0004 e XEP 0016 e XEP 0022 e XEP 0077 e XEP 0085 e XEP 0092 e XEP 0115 e Support for these firewall traversal solutions STUN TURN or ICE 2 Installation and Setup 2 1 Getting Ready Multimedia Device Requirements Bria requires both speakers and a microphone to make calls Any of the following configurations are acceptable e External speakers and microphone e Built in speakers and microphone e Dual jack multimedia headset e USB multimedia headset e USB phone Bria is optimized to work with Apple iSight camera CounterPath Corporation 2 2 Starting Bria First time Startup If Bria is not already running start it as you would any other program The Bria Login dialog
4. on page 43 You can control click on an entry to place a call to this person using the contact method that was used for this call You can Control click on an entry and select Call or Video Call to place a call to this person using the contact method that was used for this call Place a call to this person and add them to a conference call that is in progress For more information on conference calls see page 21 51 CounterPath Corporation 6 2 The Favorites Tab To view the Favorites tab go to the menu bar and choose View gt Show Favorites You can create favorites from your contact list They will be displayed in both the contact list and in the Favorites tab Select the desired contacts then control click and choose Add to Favorites eoo Bria 3 Quick links to IM or phone this person enu for other actions You can perform nearly all the same actions on the contact in Favorites as you can in the contact list Colin Levent Disponible rr Frank Chan 7 Rita Santos Video Call Send Instant Message View Edit Profile View Call History View Message Archive R f F Bud LR AM FEES emoves from Favorites but does Block this Person not remove from the contact list Remove from Favorites id ee aes from Favorites and the Delete Contact contact list gt CouNrERPATH COUNTERPATH 52 Bria 3 for Mac User Guide Enterprise Deployments 6 3 The Directory Tab The Directo
5. Incoming call B t i m er Lh S n mE t RS HT ALI A K gi 2 NT pe e p E 4E FAP es if 3g WW 1 Jh j I D UP A ha LU wrist prrYusdaero PEN EMEN Go AN COUNTERPATH Click If you are on another call that first Or click Forward a call entry field Or click There will be a busy signal The call is automatically put on hold You are appears Enter the name or number to call may be directed to voicemail if you now talking to the new caller forward to and click Forward Now have this service This is the alert for an audio only call This is the alert for a video call Click to answer a video call and Click to answer without video if you start sending your video want and if you have a camera you immediately will be able to add video later Auto Answer You can set Bria to automatically answer all incoming calls Turn Auto Answer on or off Auto answer is initially configured to auto answer after one ailable ring and to send only your audio when the call is F T I e HT r m m ey L6 Ln Las iai established To change this configuration choose ana cate ee Preferences gt Call Automation E arm W s EF p riri Auto answer is automatically turned off when you shut down oo 4N COUNTERPATH 15 CounterPath Corporation 3 4 Handling an Established Call Place another call Audio Controls The current call is automatically put on hold See page 14 Speakerphone Speaker control
6. Marketing 32282c083535c3c3 32282c083535c3c348f9f11d49bf0bla Join Chat Room Cancel This is a group chat that you were in and that is still open with other people 30 Bria 3 for Mac User Guide Enterprise Deployments 4 4 Chat Rooms Chat rooms are set up to allow the same group of people to have a group IM session usually on a regular basis For example your system administrator may create a chat room called Marketing and add the marketing staff as members Every Monday at 8 00 a m each member opens the chat room on Bria and joins the conference You can only use chat rooms if your system administrator has set up chat rooms and added you as a member Chat rooms are only available on XMPP accounts 1 Obtain the following information from your system administrator e The names of the chatrooms you belong to e The XMPP account that must be enabled for you to use the chatroom 2 Choose View gt Chat Rooms If the menu item does not show make sure the appropriate XMPP account is enabled If you have more than one XMPP account you will also have to select the account the chat room belongs to 3 Select the appropriate account and click OK The list of chat rooms that you belong to appears Room ID Room Name testerall conference TesterAll marketing conferen Marketing 32282c083535c3c3 32282c083535c3c3ABf9f11d49bf bla Join Chat R This is a group chat page 29 that you were i
7. Bria for Mac for Retail Deployments Bria is a softphone from CounterPath that enables you to make VoIP voice and video calls send and receive instant messages share online status presence information and exchange files Bria implements SIP based standards for phone calls IM and presence allowing you to work with different VoIP service providers Bria also uses XMPP based standards for IM and presence Standard Telephone Features The CounterPath Bria 3 for Mac softphone has all standard enterprise telephone features including e Call display and Message Waiting Indicator MWD e Speakerphone and Mute e Redial Hold Do Not Disturb e Call history list of received missed and dialed calls e Call forward e Call transfer e Call record e Auto answer e Six party audio conferencing e Three party video conferencing Enhanced Features and Functions Bria also supports the following features and functions e Video e IM and presence using the SIP SIMPLE protocol or the XMPP protocol e IM conferencing group chat via an XMPP account e Corporate chat rooms e Contact list containing the individual user s contacts e Directory containing names from a shared LDAP directory e File transfer via an XMPP account e Automatic detection and configuration of audio and video devices e Acoustic echo cancellation automatic gain control voice activity detection e Support for DTMF RFC 2833 or inband DTMF
8. Mt First Name 7 Last Name MAC Address Book y Display Name Frank Chan Home 604 555 3300 First Name Frank ee Fus m z tie E Jabber Last Name Chan p X 6001 domainA com Presence N None Canel OK j 3 7 CounterPath Corporation Populating by Importing Contacts You can populate the Bria contact list by importing from an external file or files Your system administrator may have placed a file on a server for you to import You can also import your own file or files as many as required The new contacts will be added to the existing contacts Importing You can import a contact list from e CSV A comma separated file Use this method to import from a Microsoft Excel file You will first have to set up the file see below e vCard A vCard file vcf file A vCard is an electronic business card that is often attached to an e mail 1 From the menu bar choose Contacts gt Import Contacts The Import Contacts wizard starts 2 Select the file type and file location and specify whether you want to replace or append to the existing contact list Setting up an Excel File for Import 1 Remove any introductory text or headings from the top of the file You can keep text at the end of the file it will be ignored during the import 2 Insert a blank row as the first row then insert the headings that Bria will use to interpret the meaning of each column T
9. Switch Telephone Network The traditional land line phone network An account that provides the user the ability to make VoIP phone calls The account encapsulates the rules and functions the user can access The address used to connect to a SIP endpoint In other words the phone number used in a VoIP phone call For example sip joseph domainA com Universal Serial Bus device A device that follows a specific communications VoIP Voice over Internet Protocol A variation of IP used for sending voice data over the internet in other words used for making phone calls over the internet An electronic business card that 1s often attached to an e mail It often appears as a signature block that identifies the person their title and their business A business that provides a VoIP service allowing a user to connect to the internet in order to make VoIP phone calls using Bria The VoIP service provider sets up a SIP account for the user 19 CounterPath Corporation 76
10. V Call V IM Presence 1 j Voicemail Topology Presence Storage Transport Advanced User Details User Details User ID jsantos Domain domainXMPP com Domain Password eeee Password Display name Joseph Santos Display name Advanced Port selection Auto detected B Connect port 0 Authorization name Domain Proxy M Register with domain and receive calls Send outbound via Outbound proxy 9 Domain Resource Proxy Address Priority Dial plan 1 a a T match 1 prestrip 2 fete Camel OK Cancel 2 4 Setting up a Contact List Typically you will want to create contacts in order to easily make phone calls send IMs and transfer files You can bring in contacts from other sources e From a file such as a vCard or comma separated values CSV file See page 38 e From your Mac Address book See page 37 e From a corporate directory if your system administrator has set one up See The Directory Tab on page 53 In addition e During a call that you place or receive you can add the other party to your contact list See Handling an Established Call on page 16 e You can add addresses to the Contact list one by one See page 40 For general information on contacts see page 35 Bria 3 for Mac User Guide Enterprise Deployments 2 9 Troubleshooting Bria includes tools for helping you troubleshoot problems From the menu c
11. able to see your online status The other person will not be added to your privacy settings The Online Status Request may appear again in this session or a future session 46 Update an Allow This option is selected for you if Allow the request and add this address to an existing contact 1f existing contact you already have a contact with Bria has found an appropriate match Bria 3 for Mac User Guide Enterprise Deployments Setting your Online Status Changing your Status Click the down arrow beside the online status indicator on Bria and select the desired value See the table below eoo Bria 3 5 Joseph Santi Available doni nomna On the phone Not available for calls Do not disturb amp Offline e ca l Set Custom Status Setting up Online Status Indicators Indicator Meaning for your Status Available Either You have set your status to this value Bria has determined that you are logged on but not on the phone or idle When you have this status Bria will automatically detect when you are idle or on the phone and change the status to match G Busy You have set your status to this value Bria will never automatically switch you out of this status you must switch yourself C9 Away You have set your status to this value Bria will never automatically switch you out of this status you must switch yourself G Onthephone Either You have set your status to this v
12. desired contacts Contacts must be online 2 Control click the last selected contact and choose Start Group Chat The invitation dialog appears You have selected Kokila Perera Please enter invitation text Please join my Group Chat Gm invite gt E 3 Change the message if desired and click Invite The Group Chat window appears Participants jsantos Kokila Perera Group Chat ready To invite more participants click here and select contacts from jsantos the list that appears hi Kokila I m going to invite Frank so we can discus s the proposal Kokila Perera has joined the Group Chat Kokila Perera k I m ready To remove a participant selec the participant and click here Leaving a Group Chat To leave group chat close the group chat window If you have started the group chat and you leave the session the session continues with the remaining participants 29 CounterPath Corporation Rejoining a Group Chat If you leave a group chat you will be able to rejoin it so long as the session is still active at least one other person is in the chat l View gt Chat Rooms Even if you do not normally belong to any chatrooms next page the chatroom popup appears to show you the group chats you had joined that are still open Select this group The Group Chat window reappears OOO Chat Rooms Room ID Room Name testerall conference TesterAll marketing conferen
13. microphone Voicemail control and mute See page 24 eoo Bria 3 Joseph Santos On the phone else Cie Co ER Sa ee eee ee 7 Enter a name or number Add as Contact o SS If a plus symbol appears here Account 1 Connected to 00 00 20 yousanecerecurentcaleras 6045551212 domainA com Contact using an Existing Other 6045551212 domainA com 4r Address on page 43 gt End oq Invite to Conference Call AO CouNTERPATH Send Instant Message Start Call Recording Transfer See page 17 Video See page 19 Conference Calls See page 21 Instant Message See page 27 Record the call Ending a Call Click the End call button on the Call panel the call can be active or on hold The call panel closes after a few seconds 16 Bria 3 for Mac User Guide Enterprise Deployments 3 5 Transfering a Call Basic Unattended Transfer Transfer this Call Click the Transfer button Kokila Perera The call is put on hold and a call entry field appears Type a name or number or drag a contact into the field Then click Transfe The call may end immediately Or it may show calling In this case do not hang up immediately if the other person does not answer the call will come back to you 17 CounterPath Corporation Attended Transfer Call then Transfer You can first speak to the target the person you are transfering the call to then c
14. your Identity Anonymous Calling You can hide your identity on a call so that the other person will not see your name or number on their phone Your ID will be hidden for all outgoing calls until you turn off Hide my number mode Anonymous Calling is automatically turned off when you shut down Turn Hide my number on or off 3 A Enter a name or number e Call m oo N COUNTERPATH Placing another Call You can place another call There is no limit to the number of calls you can make although eventually the quality of audio and video will degrade because of limitations on the computer Place the call in the usual way Existing call is automatically put on hold Connecting 00 00 07 m Rita Santos Softphone 1440 New outgoing call Held Ac od N COUNTERPATH owitch between the different calls by clicking Resume on the desired call panel That call becomes the active call and all TENENTE nas other calls are on hold Rita Santos m Softphone 1440 ENT oo N COUNTERPATH 14 Bria 3 for Mac User Guide Enterprise Deployments 3 3 Handling Incoming Calls Bria must be running to answer incoming calls If Bria is not running incoming calls may be directed to voicemail check with your system administrator The new call appears in its own call panel In addition the Call Alert box appears even if Bria 1s minimized For information on call alerts see page 62
15. IM these contacts directly from Bria 9 Click the symbol at the bottom of the window again and choose New XMPP Account A blank XMPP Account window opens 10 Complete the window with the information obtained from the XMPP service provider Typically you only have to complete the User Details For more information see page 58 11 Click OK In a few seconds you will see all the existing contacts from your XMPP account appear in the Bria contact list in a new group Make sure the Status is green for both accounts Enable your Mac Address Book Account 12 A Mac Address Book is automatically created but initially disabled Enable this account if you want to automatically pull your Mac Address Book contacts into your Bria contact list so that you can phone and IM them from Bria CounterPath Corporation eo Preferences Accounts ge S CS A au z ida 1 Ww Qe iy M io innlicaricn Pria Anst Sounds Devices Networlc Codecs Media iai Call A tort rV AF S PRG Aon on Accounts Privacy Alerts amp Sounds Devices Netwe LM ee ere ee OO a a TS Nerve Enabled Status Account Name Protocol User ID Call IM vi Account 1 SIP 1331 domainA com Z M Account 2 SIP 6045551212 domainA com v M Account 3 XMPP jsantos0987 gmail com A o Mac Address Book MADR Mac Address Book Preferred account for calls Account 1 Account Account Account Account name Account 1 Protocol XMPP Protocol SIP Use for
16. OO IN COUNTERPATH Bria 3 for Mac User Guide Enterprise Deployments CounterPath Corporation CounterPath Corporation Suite 300 One Bentall Centre 505 Burrard Street Box 95 Vancouver BC V7X 1M3 Tel 604 320 3344 sales counterpath com www counterpath com April 2011 CounterPath Corporation All rights reserved This document contains information proprietary to CounterPath Corporation and shall not be used for engineering design procurement or manufacture in whole or in part without the consent of CounterPath Corporation The content of this publication is intended to demonstrate typical uses and capabilities of the CounterPath Bria 3 for Mac softphone application from CounterPath Corporation Users of this material must determine for themselves whether the information contained herein applies to a particular P based networking system CounterPath makes no warranty regarding the content of this document including but not limited to implied warranties of fitness for any particular purpose In no case will CounterPath or persons involved in the production of this documented material be liable for any incidental indirect or otherwise consequential damage or loss that may result after the use of this publication CounterPath and the ND logo are trademarks of CounterPath Corporation Mac Mac OS QuickTime and iSight are registered trademarks of Apple Inc registered in the U S and other countries This manual
17. alue In this case Bria will never automatically switch you out of this status you must switch yourself e You started a phone call when your status was Available When your call finishes your status reverts to Available t9 Idle You have not moved or clicked the mouse or pressed a keyboard key for the Idle period To set the Idle period see page 60 As soon as you click the mouse or keyboard your status changes to Available o Offline You have set your status to this value The other person sees you as offline even though you are not actually offline The other person cannot tell the difference between this status and you really being offline Meaning for Others Status You can contact this person You can contact this person You can contact this person You can contact this person You can contact this person The contact is either not logged on or does not want to share online status No icon Not applicable You are not watching the other person s online status 47 CounterPath Corporation Adding Contacts to the Alert List Buddy Pounce You can add a contact to the Alert List in order to request to be notified when the online status of a contact changes In the contact list control click the selected contact or contacts and choose Add to Alert List The Alert List icon appears beside the contact e Frank Chang When the contact s status changes a notification appears The t
18. appears with the Profile set to Manually configure login server Please select a profile from the menu below to 4 Manually config ure login server Jh De F Ry mm gt a I I A rrr rin LUE n a rip campum ne we 2 i Username or Phone Number eoo AN COUNTERPATH 1 Set the profile to the value specified by your system administrator and click Continue or Log in Typically e No login required Used if you will manually configure Bria as described below e DHCP provided Used if Bria will be automatically configured for you and only if your system administrator has set up for DCHP discovery e Manually configure login server Used if Bria will be automatically configured for you but you must manually enter the server address as provided by your system administrator 2 If you chose the DHCP or Manually configure profile the login dialog appears for you to enter the login server Manually configure profile only and your credentials This information is provided by your system administrator Press Login the softphone GUI appears Subsequent Startups After the first time startup the Bria Login dialog will not appear if you selected the No login required profile If you started up the first time with No login required but in fact you do need to log in go to the menu and choose Preferences Click the Application tab and enable login See page 60 Bria 3 for Ma
19. c User Guide Enterprise Deployments 2 3 Configuring Bria Read this section if your system administrator advises you that you must either configure Bria or complete the configuration If your administrator advises you that configuration is already done go to Setting up a Contact List on page 6 Setting up Accounts 1 From the menu bar choose Bria gt Preferences gt Accounts The Account list appears with a Mac Address Book account already set up 2 If you want to pull in the contacts from your Mac Address Book enable this account See page 37 for more information Set up the SIP Account 3 Click the button and choose New SIP Account The SIP Account window opens 4 Set up the first SIP account as instructed by your system administrator 5 When done click OK the account is enabled and registered check the account list to make sure the account registers successfully Set up the Corporate XMPP Account 6 If your administrator has instructed you to set up an XMPP account click the symbol at the bottom of the window and choose New XMPP Account The XMPP Account window opens 7 Complete the fields with the information provided by your system administrator 8 Click OK Set up a Personal XMPP Account If you already have an XMPP account independent of Bria for example a Gmail M webmail service account you can create an account in Bria and pull your contacts into the Bria contact list You can then
20. ck to add more contacts if desired Shows the display names of all the selected contacts and the individual display names of all the contacts in any selected groups Contacts that do not have a softphone address are not included in the list em NOA Broadcast Instant Message Ta Name Address Number amp Rita Santos rsantos djz i ade Te Kokila Perera kperera g o fs co ecilmspaliss sct 3 H F EU X X E e 3 Type the message Include emoticons and formatting as desired 4 Press Send or Enter The IM is sent A recipient may send you a response which will be displayed to you in a regular Instant Message window you will then be in a regular IM with that one party 28 Bria 3 for Mac User Guide Enterprise Deployments 4 3 Group Chat Conference IM Group chat allows you to exchange instant messages with a group of people in the same session All people must have XMPP accounts configured in order to participate in group chat Group chat differs from a broadcast IM in that all parties see everyone s messages and the messages each party sends are seen by everyone else In a broadcast IM each recipient can reply to the IM but only the person who sent the broadcast IM will see these replies the other recipients will not see these replies There is no limit to the number of participants in a group chat You can also invite more participants during a group chat session 1 Inthe Contacts tab select the
21. corresponds to version 3 2 of Bria 3 for Mac Rev 1 Contents Min odaca Nn ee ee l Tistallatorn and SCP nesnenin E E N EE EEEE EE NEEE ENERE EE 3 Geline Ready e 3 a D a E E E E E 4 Conn umne BDI eae E OO S 5 S Dd CONT E o e E esto iem DU CM MC EUER 6 TOUDE TOON ea E E E E E E E 7 Checkins Tot Bra Updates T 7 Maik WINE OT Cae E E EE E E E E EAE E 9 The CISC the SS OM MOINS possessa wate ts a ea 9 PUA WN CA m 11 Handimne ied Cainpa e EE E E stoning r ES 15 Handing an Stats CC O21 T E 16 AVG he 1100 ACN e r E E E E E 17 Handilin Video SCIL a isacsvecs ssoseenlehetaase cai tnacaveciesusounlianetcipinionicetactandisnesyasisvelabiaeeborcseueraanes 19 Re OPS CNC S ne 21 byut nrilm 24 xeu Pici AUG o 24 Working in Deskphone Mode eeeeesessssssssssseeeeeeeee nennen nnn nenne essen nnn nnne essen nnns 25 OIBSF og Fal alors UU oh ee er epu TUIS dedi ee ee er ee eee ee 27 Instant Me SSd8 ITI D oorsege octets obiectis eu soam eru EET A E ue sudo PR derer Pe UOI REL 27 Dende a Broad Ast Mx T 28 Group Char c onte te nc e IN ttre cect cca teas cess et santos aseqostie A AA 29 rU TIN m mm m 3l Viewing the Message ZNTCIMVO osse psouce puso queen Us eE ves qu u
22. d to see your online status You will no longer see Presence Request dialogs from these people in this domain 61 CounterPath Corporation Preferences Alerts amp Sounds eoo Preferences Alerts amp Sounds b o ary z EN cM gt 4mm i K Alerts M Enable alert displays Display alert information M For an incoming call M For an incoming Message M When a contact comes online M When a contact goes offline Sounds Til Enable sounds Play sounds M For an incoming call M For call waiting vi For auto answer w X For hangup Mi For an incoming Message M Sound preference MENEEHEEERU Pay Browse Reset This panel lets you control the alert box and lets you assign sounds Enable Alert Displays You can control whether the Call Alert box is displayed in different situations You can also control how you are alerted to an incoming IM either with a small IM Alert box or with the IM window itself Assigning Sounds You can assign specific sounds to a variety of actions or events 1 Select the Enable sounds check box and select the check boxes for each desired event or clear the Enable sounds check box to disable all sounds 2 If enabling sounds you can change the sound for each event select the individual event The value in Sound preference will change Select the desired sound You can import sounds these will be added to the list of sounds you can choose from when as
23. de each person you are currently sending video to Conference call 3 participants 00 01 42 To start or stop video for one person use the Kokila Perera Video participant menu EN Softphone 2500 m m Rita Santos Softphone 1440 dB Closing the video window stops sending video gm m Conference QN COUNTERPATH Starting a Conference with Video When you start a conference from established calls video is included if at least one of the calls already includes video Video is sent to all the participants When you start a conference from scratch video is not included You can open your video window and choose to add video at any time Video is sent to all the participants How Video Is Shared The conference host the person who starts the conference serves as the host for other video Whatever the conference host is receiving will automatically be sent to the other parties If the conference host pauses or stops video other participants will no longer receive video 23 CounterPath Corporation 3 8 Voicemail If your service includes voicemail and you have set up voicemail options page 55 then when you have voicemail messages the voicemail icon appears at the top of the phone the icon may include a number You can click the icon to automatically connect to voicemail and listen to your messages Voicemail icon eoo Bria 3 amp Available 3 Enter a name or number 3 9 Forward
24. e XMPP contact list Contact Methods Enter as many contact methods as you want Enter a person s IM address as follows e If you use the SIP account for IM and presence choose Softphone e f you use a XMPP account for IM and presence choose Instant Message If you have more than one account of a given type include the domain for example 1440 domainA com to ensure that the number or address gets associated with the correct account Presence This field 1s automatically populated when you enter an address in the Softphone or Instant Message field It indicates that you are sharing online presence information using this address The address is also shown in the list in the Primary presence field above 40 Bria 3 for Mac User Guide Enterprise Deployments Example Contact in an Enterprise that Uses SIP for Presence This example shows how to add a co worker when your enterprise uses SIP for instant messaging and presence This example assumes that presence IM is allowed on your SIP account see page 55 800 Contact Editor Contact Summary Enter the person s office Kokila Perera number or extension in the Softphone field Group Wark Primary Call 2500 domainA com H Primary Presence 2500g domain amp com H Contact ME Display Name Kokila Perera Home i Fr o US 1 1 LI EPIS Sn this field j ED d wA 3 iu Eo Ta automatically appears Bria will 604555 1212 in
25. e contact name An active phone call If the person is a contact choose Send Instant Message from the call panel menu An active conference call If the participant is a contact choose Send Instant Message from the participant menu 2 Type the message Include emoticons and formatting as desired To insert a return in the message press Ctrl Enter You can control the behavior of Enter and of Ctrl Enter see page 60 3 Press Enter Click to select more Show Timestamps actions Call Video Call View Edit Profile View Call History Add Contact to Alert List Block this Person Add to Favorites Delete Contact Message input area Receiving an IM When an IM is received either the IM window or a Call Alert pops up To control which window appears from the menu choose Bria gt Preferences gt Application 2 CounterPath Corporation 4 2 Sending a Broadcast IM You can send an IM to several people at one time A broadcast IM is not a conference IM e With a broadcast IM each recipient can reply to the IM but only you will see these replies the other recipients will not see these replies e With a conference IM all parties see everyone s messages and the messages each party sends are seen by everyone See Group Chat Conference IM on page 29 Select two or more contacts 2 Control click and choose Broadcast Instant Message The Broadcast Instant Message window appears Cli
26. each time you add a contact it will be stored on that server 39 CounterPath Corporation 5 2 Managing Contacts and Groups Adding a Contact Click XE or control click a group and choose Add Contact to Group The Contact dialog appears mo Contact Editor Contact Summary To enter a phone number select Group Frends i Primary Call None the type enter the number and click Contact Display Name Softphone b user domainA com rm First Nam t C WO O C Reset Last Name The new number appears in the list resence fs None sh Cancel OK Field Description Contact Summary Click to show the list of groups Check each group this contact should belong to Primary Call If the contact has more than one number select the primary number This number will be used with single click calling This field appears only the contact has more than one Softphone number or Instant Message address The primary presence is used as follows Primary Presence e The presence icon on the contact list shows the online status for this address The single click action for instant messaging uses this address You can still send IMs to this person at their other addresses but you must right click and choose from the context menu Other Sections Display Name required The display name for this source of information For example the display name from th
27. ead only Always specifies XMPP User Details User ID The XMPP Jabber user ID For example jsantos Provided by the XMPP service provider Domain For example domainX MPP com Provided by the XMPP service provider Provided by the XMPP service provider This name is displayed in the Bria display Other parties may see this name when they are connected to you Port selection Configures the port to use If you choose User selected complete the Connect port field Connect port Complete only if Port selection is set to User selected 58 Bria 3 for Mac User Guide Enterprise Deployments Table 1 XMPP Account Properties Account rE INNMNMEAAANMN Outbound proxy The value in User ID and in this setting may be used by Bria to compose a valid jid If User ID bob ABC com and Outbound proxy is empty jid User ID bob ABC com If User ID bob ABC com home and Outbound proxy is empty jid User ID bob ABC com If User ID bob ABC com and Outbound proxy XYZ com ignore the Outbound proxy User ID bob ABC com If User ID bob ABC com and Outbound proxy IP address or host address jid User ID IP address is used as the outbound proxy If User ID bob and Outbound proxy ABC com jid bob ABC com Resource Optional resource as specified in RFC 3920 For example home If this setting is blank and the User ID includes a resource the value from that ID is used If both are specified the value from t
28. eo to an established call When you add video the other party may or may not start sending their video to you Other Party Adds Video If the other party starts their video your video panel automatically opens and the video is played You can start sending your own video if desired and assuming you have a camera by clicking Start Video on the call panel 19 CounterPath Corporation Pausing and Resuming Video Click Stop Video on the call panel or close the video window to pause sending your video Click Start Video to resume sending your video the video window will open Show hide video window Bec Connected to 00 02 03 rm Rita Santos Video Softphone 1440 Start or stop video 20 Bria 3 for Mac User Guide Enterprise Deployments 3 7 Conference Calls Starting a Conference Call From the Dashboard Enter the number or address by typing Or drag a contact or history item Audio Call Video Call Start Conference Call oo ANT Or select from the redial list 4N COUNTERPATH T Then choose Start conference call From an Existing Call From One Established Call Connected to 00 00 06 e Kokila Perera Softphone 2500 ses Jes 2S 4R2 COUNTERPATH Ir Lo e ZA Ll Start Call Recording From Two Established Call Connected to 00 00 06 e Kokila Perera Softphone 2500 COUNTERPATH Start Call uini AE 21 CounterPath Corporati
29. eport Open Reports Folder To start logging Bria activity and send a logging report to CounterPath customer support 1 Click Start Logging The first Diagnostics Logging window appears Select the problem you are experiencing and click Start Logging On the second Diagnostics Logging screen click Finish Logging will start Perform the actions you want to capture for example attempt to make a phone call ae i e When done display the first Diagnostics Logging window again and click Send Report A window opens select the report and click Open When the report is successfully sent a confirmation message appears on the first Diagnostics window 6 Click Stop Logging Close the Troubleshooting window Describe the problem by choosing a problem type listed under one of the following categories Starting the application Phone calls and Audio am not getting incoming calls can t make outgoing calls My calls get dropped Audio is lost lam experiencing one way aL Logging has started Try using the feature that caused the problem Audio quality is poor Another problem Device Conferencing To send a diagnostic log report return to the Trouble shooting Diagnostic screen and Send Report from there The log files will be sent with the problem description Log files may contain personally identifiable information but these files will be used only to help diagnose and resolve issues and no other purposes _ Mes
30. file and you include an XMPP address you can click the Enable XMPP Presence button to obtain status information for this address e If you created contacts by importing a contact list you can specify during the import whether you want to share presence information See page 38 e If you created an XMPP account in order to pull in your Gmail contacts these contacts will already be set up to share status information e If you enabled the Mac Address Book account in order to pullyour Mac contacts into Bria then these contacts will be set up for presence if you set up the mapping correctly See page 37 When you choose to share presence information Bria sends the contact a notification request The request asks that you be able to see that person s status If the person allows this request then the icon beside their name in your Contacts becomes color coded to specify their status 45 CounterPath Corporation Allowing Other Parties to See your Status Publishing your Status Continuing from above when the other person allows the notification request your name is added to their contact list As soon as you are added to their list a request is sent back to you requesting that they be able to see you Bria accepts this request automatically and the other person can now see your status Receiving an Online Status Request Someone who is not one of your contacts may add you as a contact on their end and may include your SIP addre
31. formation with this person Presence 2500 domainA com 4 using this phone number As soon as you add a Cancel Lox 41 CounterPath Corporation Example Contact in an Enterprise that Uses XMPP for Presence This example shows how to add a co worker when everyone has an enterprise extension plus a separate XMPP address for instant messaging and presence Contact Summary Enter the XMPP address Kokila Perera in the Instant Message field Include the domain domainA com Group Primary Call 604 555 1212 Contact vO Display Name Kokila Perera Instant be kpereral l domainA com peemiieuememeemi Si 774 First Mame Home 4 ome 6045551212 8 555 1212 p Last Mame Presence None zx Contact Summary Enter the person s office Kokila Perera number or extension in a suitable field for example in Work Group Work w Primary Call 604 555 1212 B Contact Display Name Kokilz F rera gt Instant W i First Mame Home Home 5 6045551212 Select the Instant Message Dp 33 Instant kpererall pdomainA com entry the Enable XMPP Presence button appears Presence None cable XMPP Presence rasi Kokila Perera H Primary Presence kperera domaind com HJ Click the button Contact EPERTOCIRESORIREINU ES ee TELE STS UIT NN MM d Display Name Kokila Perera Softph
32. he columns can be in any order Key headings are sip address Bria recognizes a value in this column as a softphone address and considers the address as one that can be phoned and as an address that can be used for IM presence if SIP is being used for IM presence xmpp address Bria recognizes a value in this field as a Jabber XMPP address and will map this field to the Instant Message contact method for the contact Bria considers a Jabber address as one that can be used for IM presence if XMPP is being used for IM presence display name given_name surname business number presence_subscription Complete this column in one of these ways e If you only want to share presence information with some of your contacts fill in this column in the file Enter true for contacts whose online presence you want to see leave blank or enter false for others During the import you will be able to choose to share presence with only these contacts Bria will subscribe to the presence of these true contacts assuming that the user has a SIP if using SIP for presence e If you want to share presence with all your contacts or with none ignore this heading During the import you will be able to choose to share with all or none of your contacts For a complete list of headings see Contact List Headings on page 74 3 Save the file as csv Exporting Contacts You can export a contact list to a comma separated file 1 F
33. his Resource field is used If no resource is specified the XMPP server will assign a temporary resource Priority The priority as per RFC 3921 The default is 0 Change the storage method only if advised to do so by your system administrator Enter the information provided by your administrator 59 CounterPath Corporation 7 2 General Preferences From the menu bar choose Bria gt Preferences The Preferences window appears All the tabs on this window except for Accounts are preferences tabs These tabs let you control the way that you work with Bria Preferences Application e6000 Preferences Application H n oeer Di 6250s Je a Y A mont General Preferences mi Pause iTunes when making or receiving calls f Enable login screen Messages amp Presence vi Display idle status if don t use my computer for 10 minutes In messaging pressing Enter will 9 Send the message Use Ctrl Enter to create a line Create a new line Use Ctrl Enter to send This panel lets you set your preferences for general GUI behavior and lets you set up for login Login Options The Enable login screen field is used only when you started up Bria with the No login required profile page 4 but in fact you do need to log in To recover from this mistake e Click Reset login profile and quit Bria e Start Bria again The Bria Login dialog will appear Select the correct op
34. hoose Help gt Troubleshooting e Audio tab While you are on a phone call you can test the quality of the audio Note that to perform a valid test you should be on an established call not a call attempt e Video tab You can verify that your camera is working e Network tab You can verify that you are successfully connected to the network e Devices tab You can verify that your microphone and speakers are working and can set the volume to a comfortable level without having to actually place a phone call e Diagnostics tab If none of the other tabs help you solve your problem 2 6 Checking for Bria Updates Your system administrator should tell you about the policy for checking for and installing upgrades To check for updates to Bria from the menu bar choose Help Check for updates The Auto Update window appears e If anew version of the software is available you can download it from this window e If no newer version is available this window informs you that your version is up to date CounterPath Corporation 3 Making Phone Calls 3 1 The Onscreen Softphone Minimize to dock Close window 2 0 ria 2 TET The dashboard notnm deccm menu a Be e ES A Show hide dial pad The Call button Enter a name or number Call entry field See page 11 Resources See page 35 Family 0 gt Friends 0 Work 0 4 COUNTERPATH i Resize softphone Compact View To displa
35. if you have more than one SIP account set up and enabled When you place a call you can explicitly specify the account to use for that call The account selection options appear only if you have two or more SIP accounts that are enabled and being used for phone calls To make an account useable for phone calls from the menu bar choose Bria gt Preferences gt Accounts open the desired account and change the Use For fields on the General tab page 55 hoose the account to use If you choose Auto Select then the account to use depends on dial plan rules set up by your system administrator If there are no dial plan rules then the oreferred account page 55 is used Enter a name or number tt Use Account 1 for calls Use Account 6 for calls QN COUNTERPATH 800 Bria 3 Enter a name or number ce A a QN COUNTERPATH This account will be used for all calls until you select a different account or go back to Auto Sele Letters to Numbers You can type letters and Bria will convert the letters to numbers when placing the call Turn letters to numbers on or off Type the phone number eoo using numbers and letters ppg T as desired E soem ie S v i i f Q COUNTERPATH When you click Call the call panel will open and the call will be placed The call panel will show the phone number all in digits 13 CounterPath Corporation Hiding
36. ime at which the contact s Click to phone or IM this person status changed Click to keep the contact on the alert list the next time the contact s status changes another notification will appear Or leave uncheck to stop receiving notifications for this person 48 Bria 3 for Mac User Guide Enterprise Deployments 9 9 Privacy You can control how contacts and other people can contact you by phone or IM and you can control whether your contacts can see your availability information whether you are online one the phone and so on You can set up controls in advance or on the fly as phone calls and presence requests come in setting up Controls in Advance To set up controls in advance see Preferences Privacy on page 61 Setting up Controls on the Fly Via the Online Status Request Another party can send you a presence request to request that they be able to see your presence as described on page 10 Your response has the following effect on privacy e If you add the person as a contact then the ability of that person to phone or IM you is controlled by your privacy settings e If you allow the person without adding them as a contact then the ability of that person to phone or IM you is controlled by your privacy settings e Ifyou block the person then that person is added to your Blocked List Bria gt Preferences gt Privacy The person will not be able to phone or IM you and will no
37. ing Calls You can enable or disable forwarding so that calls will be forwarded to another number You can set up forwarding so that calls are always forwarded or so that calls are forwarded only when you are on another call Ask your system administrator if you should set up forwarding through Bria It is possible that your system administrator has set up this feature on the PBX so there is no need to set it up in Bria To enable forwarding from the menu bar choose Bria Preferences Accounts Open an account and click the Voicemail tab For complete details see page 55 You can also forward a call on the fly See page 15 24 Bria 3 for Mac User Guide Enterprise Deployments 3 10 Working in Deskphone Mode If you have a SIP deskphone you can use Bria in deskphone mode In this mode e You can initiate calls from Bria and then pick up the deskphone receiver in order to speak to the person You can then control the call using the deskphone controls You can also hang up the call using Bria e Information about incoming outgoing and established calls is displayed in Bria in read only mode Set up for Deskphone Mode 1 Get ready e Make sure the deskphone has already been set up in your network and can make phone calls e Find the URI of the deskphone For example 3210 myEnterprise com e If you have multiple SIP accounts the account that the deskphone URI belongs to must be the preferred account for phone call
38. ing call opens in its own call panel below any other existing call panels You will hear a ringing tone while Bria attempts to make a connection NL oe OOOO dM Dialpad or computer 1 Enter the number or address in the call entry field using the dialpad keyboard or the computer keyboard To turn letters to numbers see page 13 If entering a softphone address you can enter the entire address 6045551212 domainA com or just the number 6045551212 As you type a suggestion for completing the entry may appear Choose the suggestion or keep typing 2 Click the Call button or press Enter Drag and drop contact or Contacts or History tab Drag an entry from the Contacts or History tab If the tab contains lots previous call of contacts first search or filter the list Control click a contact or Contacts or History tab Control click an entry from the Contacts or History tab and choose Call previous call or Video Call If the tab contains lots of entries first search or filter the list Single click a contact Contacts tab Hover over the right side of the contact to reveal the click to call button Click to place a call using the primary phone number for this contact Redial button When the call entry field is empty click the Call button e Or click the arrow in the call entry field and select a recent call An audio call is placed Dialpad 1 If the dialpad is not visible click the Show Hide dialpad button 2 Click the
39. ing entry is deleted from the directory 36 Bria 3 for Mac User Guide Enterprise Deployments Populating from the Mac Address Book You can populate the Bria contact list by pulling in the contacts from your Mac Address book Enabling the Mac Address Book Enable the Mac Address book account that is has automatically set up in Bria See Configuring Accounts the Accounts Tab on page 55 for more information Setting up for Availability If your Mac Address book contains phone numbers that you know you can use to obtain online availability information about the person via your SIP account you can perform this optional setup e Inthe Mac Address book modify the contact s entry so that the type is Phone and the label is softphone all lower case First Last Company CJ Company Address type Phone Address label ofiphong ese 5 ftphone hone work Email friend Name o assistant Name When you enable the Mac Address Book account in Bria the contact will be pulled in with the specified phone number already set up as a softphone address e Open the contact and choose the specified phone number in the Presence field When you click OK Bria will obtain availability information for this contact eoo Contact Editor Contact Summary Frank Chan ry Group Mac Address Book Primary Call 6001 domainA com 4 Contact Display Name Softphone 4 user domainA com
40. k provide broadband for data transmission A dialup or ISDN connection typically provide a narrow bandwidth for data transmission The format by which audio or video streams are compressed for transmission over networks The rules that Bria follows in order to interpret the softphone address or phone number that the user has entered and to modify the number or address as required to ensure that the call will be placed successfully Dual tone multi frequency DTMF is the system that is used in interactive voice response menu systems such as the menu system for accessing voicemail messages The DTMF system allows the user to interact with the menu by pressing keys on a dialpad or keyboard A technology that prevents unauthorized people connecting to your computer and to the applications running on the computer Instant Messaging A technology that lets users send text message and files for near instantaneous delivery and display on each others computers Message Waiting Indicator An indicator that there is a voicemail message for the owner of an account In data transmission the wider the band the more data it is possible to transmit in a given time span A cable DSL and ADSL connection to the network provide broadband for data transmission A dialup or ISDN connection typically provide a narrow bandwidth for data transmission An instant messaging feature that allows users to share information about their online status Public
41. lick Transfer to complete the transfer Click the Transfer button Connected to The call is put on hold and a call entry field appears Or you can cancel the transfer request and return to the first call Type a name or number or drag a contact into the field Then click Call You can hang up the second call and return to the first call Bria phones the new person When the other person answers the Transfer Now button is enabled When you are ready click Or if the other person does not want to Transfer Now The call panel take the call click Cancel and return to closes the first call 18 Bria 3 for Mac User Guide Enterprise Deployments 3 6 Handling Video Calls Placing a Video Call From the Dashboard 122 00C i lt i C CUC RS z ZH Click the down arrow and choose Video call Audio Call If you mostly make video calls you can Video Call Option click this down arrow to reveal the Set Start Conference Call Video Call as default action menu item Y Family 1 Emily Davison Choose Video Call Call Friends 1 Video Call Send Instant Message Y Work 4 Colin Levent View Edit Profile View Call History Frank Chan Add Contact to Alert List kokila Perera Block this Person Rita Santos Add to Favorites Delete Contact Adding Video If you have a camera you can click Start Video to add vid
42. lly set it to low only in special situations for example when using wi fi in a hotel You will know that you have set the size too small if the video is fuzzy This field is identical to the Resolution field in Devices gt Other Devices 66 Bria 3 for Mac User Guide Enterprise Deployments Preferences Call Automation These settings let you configure how you want auto answer to handle incoming calls when Auto Answer is enabled To enable Auto Answer see page 15 Ld e z NT OIX s e amp m Auto Answer Calls Auto answer after 3 W seconds Choose 0 to auto answer immediately Media 9 Auto answer with audio Auto answer with audio and video Preferences Directory wv Directory type LDAP Server Settings ottir Search Options Attribute Mapping Server Authentication method Anonymous LH f use TLS User name dn Password Root DN M Synchronize contacts from the directory When contacts are synchronized from the directory some locally stored contact information may be overwritten Generally change the settings on this panel only if advised to do so by your system administrator If your system administrator has instructed you to set the Directory type to LDAP the only feature you should change on your own is Synchronize contacts from the directory See Populating from an LDAP Directory on page 36 67 CounterPath Corporation
43. lution field in Media Quality Video Quality Deskphone Setup If you are set up with a deskphone click to configure the URI of your deskphone in order to work in deskphone mode See page 25 64 Bria 3 for Mac User Guide Enterprise Deployments Preferences Network eo Preferences Network s 18 X OSS v 0 w plication Accounts Privacy Alerts amp Sounds Devices Network Codecs Media Quality Call Automation Directory Advanced Network Connection Speed Dial up or ISDN Cable DSL or ADSL 9 Fast cable DSL or ADSL Local area network LAN Custom Sending bitrate 32K Q 5M 512000 Receiving bitrate 32K Q SM 2048000 Select the type of network connection for your computer The sliders move to show the bitrate that will be used for sending and receiving These rates are typical rates for the selected configuration If you know that your computer and network can handle a faster sending speed click Custom and move the slider It is recommended that you not change the receiving speed e You will know that you have set the sending speed too high if the remote audio is garbled e You will know that you have set the sending speed too high if e The remote video shows black areas or is slow or jerky e The remote audio is garbled e You will know that you have set the sending speed too low if the audio is good but the video is of poor quality grainy Preferences C
44. ms e GUku Su dactals uino Sodoec used eR UE EE De AIRE RES 32 Sending and Receryimg Piles use e rrt esr eo or prb b RIPE Uc qu Svo EV ERU Eo SUPR ERRVES Fbqu EXP RE RV SUE ES 33 Tae Cona Mii T 35 PO Ua GW OM AC SEC m P 36 Managing Contacts and Groups cccccccccccccssssssseeecceeeeeaesessseeceeeeeeeeeeeseeeeeeceeeeessaeaseseceeeeeeaags 40 uA US T UU t 44 Sharine Online SEALS sericese ii ainin ien n i e nanie ien aa in Sai 45 lauro 49 ists Omer fee SOUFCES oet urne deve anise sumaneeeeue E nid ar tube URINE OI die eU UN EEE Sie RENE CUN TO RUE 51 l dcus o e E E 51 TVG Fr AV ORCS MAD ate sess onc 22 jg fendi 53 OT PM PINE NE OO Em 55 Configuring Accounts the Accounts Tab esee 55 Cener Dyre eoe acies odii meet ada oet Mete bierpie mee eue Mm E eee 60 A NOD CS DOOIE era 69 lzeunscdbussh unuE 74 Glo c 75 CounterPath Corporation 1 Introduction Read this manual if you who are working in an enterprise and you have a system administrator It is assumed that your system administrator has either configured Bria on your behalf or has give you instructions on configuring it yourself If you are not working in an enterprise read the user guide Using
45. n and that is still open with other people The group chat appears on this list until the last person leaves it You can rejoin the group chat by selecting this group 4 Select the chat room and click Join Conference If prompted enter the password for the room obtained from your system administrator The Chat Room window appears showing you and other people who have already joined to the chat room session jsantos Group Chat ready kperera kperera has joined the Group Chat jsantos Andrew told me he is going to be late so let s get started without him 31 CounterPath Corporation 4 5 Viewing the Message Archive You can view your recent IM activity for any contact or group chat session Control click a contact and choose View Message Archive Or go to the menu bar and choose View gt Message Archive Select your own name to view your group chat and chat room sessions Select another person to view instant messages with that person Q Type text to search Account Type 4 Jan 11 3 18 02 PM jsantos j Group Rita Santos Colin Levent Kokila Perera Group Chat ready kperera has joined the Group Chat jsantos Andrew told me he is going to be late so let s get started without him 32 Bria 3 for Mac User Guide Enterprise Deployments 4 6 Sending and Receiving Files Sending Files If you have an XMPP account you can send files to another contact who has a Jabber address meani
46. ng Contact Information To change the information for a contact control click the contact and choose Edit Profile The Contact dialog appears see page 40 Moving or Deleting a Contact e To drag one or more contacts to a different group select them and drag to the title bar of the new group e To delete one or more contacts select them control click and choose Delete or Delete Selected Items The contacts are removed from this group If a contact belongs to several groups it is removed from all groups Adding Deleting or Renaming Groups Select any group control click and choose the appropriate menu item Contacts that have no group appear under Ungrouped Contacts You can delete but not rename this group 43 CounterPath Corporation 5 3 Using Contacts Y Family 1 Emily Davison Friends 1 Y Work 4 amp Colin Levent Available amp Frank Chan Waiting for response EE Kokila Perer You can watch the contact s online Rita Santos status if the contact has a softphone ps address 4N2 COUNTE See page 47 for the meaning of the online status icons See Sharing Online Status on page 45 for information on obtaining online status information 0 Bria 3 Joseph Santos Available for this contact Call Video Call See page 27 See page 29 Send Instant Message Start Group Chat with jabber chat net View Edit Profile View Message Archive
47. ng that they have an XMPP account 1 Control click a contact and choose Send Files a standard Open dialog box opens 2 Select the files to send and click Open The Send Files dialog appears with a waiting message If you want you can cancel the send before the other person retrieves the file Completed Size Completed cvb _annexe To cancel the file transfer before the other person retrieves the files click Cancel Receiving Files If you have an XMPP account another person with an XMPP address may send you files The following dialog appears to allow you to save the file Completed Size Completed report csv 33 CounterPath Corporation 34 5 The Contacts Tab The Contacts tab displays your contacts Each contact is shown with presence information and icons for single click phoning and IMing If the Contacts tab is not showing go to the menu bar and choose View gt Show Contacts eoo Bria 3 EX Joseph Santos Available z Le Le JM iu 3 Add a Contact Contacts are typically organized into groups Bria includes built in groups Yo mily 1 Search field Emily Davison can add more groups as desired YFriends 1 Y Work 4 The online status of Colin Levent Available Corde Ee G Frank Chan Waiting for response page 45 Kokila Perera Rita Santos On the Phone ANY COUNTERPATH You can change the detail and layout of the contact list from
48. nterPath Corporation You will create an XMPP account at startup if your enterprise uses XMPP for presence Again you will follow instructions from your system administrator If you already have an XMPP account independent of Bria for example a Gmail account you can create an account in Bria and pull your contacts into the Bria contact list You can then IM these contacts directly from Bria Enable the Mac Address Book account if desired Your Mac Address Book contacts will be automatically pulled into your Bria contact list so that you can easily phone and IM them a The account is the preferred account for the action specified in the column heading ng The account can be used for phone calls by selecting it on the dashboard page 13 The account cannot be used for phone calls 56 Bria 3 for Mac User Guide Enterprise Deployments SIP Account Properties Voicemail Account Account name Account 1 Protocol SIP Use for W Call M IM Presence f General Voicemail Topology Presence Storage Transport Advanced Voicemail IV Check for voicemail Number to dial for checking voicemail e Number for sending calls to voicemail Send calls to voicemail if unanswered for 0 seconds Forwarding Forward to _ When on the phone forward to M a In general your system administrator will provide the values for fields in this tab The only fields that you can set to suit yo
49. numbers on the dialpad to enter the phone number 3 Click the Call button or press Enter Click the menu at the top of the IM window and choose Call See the next page for an example 11 CounterPath Corporation Call entry field Click to place the call Kokila Perera 2500 oo 4N COUNTERPATH Auto complete suggestions Kokila Perera M Softphone 2500 o0 GR COUNTERPATH tb i none Pe et m aae E For information on working with the call see Handling an Connected to 00 00 06 Established Call on page 16 3 Kokila Perera Softphone 2500 ETEA oo Gh COUNTERPATH Dealing with an Auto Attendant If you know that your call will be answered by an auto attendant and you know what menu items you will choose you can include those menu items DTMF in the phone number when you dial it e Before the first DTMF number include at least one capital P e You can include other Ps Each P causes Bria to wait one second before sending the next character e At the end of the input you must include a character Example To dial a number add a 3 second delay and then press 44 enter this in the call entry field 604551212PPP44 Example To dial a number add a 6 second delay then press 1 then 3 then 2 each with a two second delay 604551212PPPPPP1PP3PP2 12 Bria 3 for Mac User Guide Enterprise Deployments Selecting the Account to Use This information applies only
50. odecs Change the settings on this tab only if advised to do so by your system administrator 65 CounterPath Corporation Preferences Media Quality OC Preferences Media Quality 1 20 4 9 Wigs amp og Application Accounts Privacy Alerts amp Sounds Devices Network Codecs Med Quality Cail Automation Directory Advanced Audio Q uality Video Quality ivi Reduce echos from speakers AEC Mi Reduce background noise Mi Automatic gain control _l Preserve bandwidth during silent periods 7 re Audio Quality Reduce echo Turning this feature on improves sound quality This feature is typically on Reduce background noise Automatically attempts to remove background noise Typically on for the speakerphone Automatic gain control This feature is typically on Preserve bandwidth When this feature is on Bria stops sending audio when you are not talking When this feature is off Bria always sends audio which uses more bandwidth but may result in better call quality Typically off However if you are using a slow dial up or ISDN connection you may want to turn it on Video Quality Resolution Leave at standard or change the size as follows e Set it to high if you have a good camera and a computer with a fast CPU You will know that you have set the size too large if Your computer slows down the video is using too much CPU The video shows black areas or is slow or jerky Typica
51. on Managing the Conference Mute When you mute during a video call you may also want to click Stop Video to stop the video feed J eoo Bria 3 Joseph Santos On the pl Eire Lit Le SEA ELA La a Jui de 00 03 55 4 Softphone 2500 gem Rita Santos Separate Participant menu Wl isoftphone 14401 Start Video Send Instant Message End Call QN COUNTERPATH Conference call menu Adding More Participants You can add more participants to an existing conference in any of these ways e Control click on a contact and choose Add to Conference Call e In the conference call panel enter a name in the call entry field and click Add e Add in a separate call that is not part of the conference call In the call panel for the individual call click the down arrow and choose Merge Calls This call is added to the conference call Send an Instant Message Click the down arrow beside a participant name and choose Send Instant Message Removing a Participant To remove one call from the conference click the down arrow beside a participant name and choose Separate The call becomes a separate call Ending the Conference To hang up on everyone click the End button Suspending the Conference To suspend the conference click the Hold button All participants are put on hold 22 Bria 3 for Mac User Guide Enterprise Deployments Video Conference Calls Video appears besi
52. one Hd f user domainA com k Home 604 555 1212 i First Mame K Last Name XMPP rm Display Name Kokila Perera Instant kpererag domainA com First Mame All the XMPP information moves E E EEE to a separate section This Last Name information is automatically added Round hoe pdubuinAxom to your list of contacts on the Enable presence Delete XMPP server Meer canes 42 Bria 3 for Mac User Guide Enterprise Deployments Adding a Contact using an Existing Address You can add a contact by capturing existing information e If you are on a phone call with a person who is not a contact click the Add to Contacts icon in the call panel e On the History tab select an entry that is not a contact Control click and choose Add Contact The Contact Profile dialog appears Complete the dialog as desired and press OK If the contact method is Softphone or Instant Message an online status request is sent to this person See Sharing Online Status on page 45 Updating Contacts from the Directory If you have created a contact created from directory you can control click the contact and choose Update from Directory in order to bring the latest directory information if any into the contact Any key data you had added or changed in the contact may be overwritten by the update Non key data such as the display name will not be removed Modifying the Contact List Changi
53. oo Troubleshooting Audio QS E 9 V Audio Video Network Devices Diagnostics Audio Quality Refresh You are sucessfully registered with a SIP server Audio sent and received OK Your audio quality is good Call statistics from July 6 2010 11 18 06 AM PDT Incoming Bandwidth 68 kbps Outgoing Bandwidth 68 kbps Local audio codec g711u Remote audio codec g711u Received MOS Unavailable Audio layer latency 10 ms Network layer latency 79 ms Audio received 1245 packets Audio lost 17 packets Audio dropped 14 packets Sill having problems with your audio quality 69 CounterPath Corporation Testing Video Quality While you are on a phone call you can test the quality of the video Note that to perform a valid test you should be on an established call not a call attempt et Troubleshooting Video we 9 Q Audio Video Network Devices Diagnostics Video Quality Refresh You are sucessfully registered with a SIP server Call statistics from July 7 2010 3 38 50 PM PDT Local video codec H 264 Incoming Bandwidth 210 kbps Remote video codec H 264 Outgoing Bandwidth 180 kbps Video received 217 packets Video lost 2 packets Local video processed 169094 packets Still having problems with your video quality 70 Bria 3 for Mac User Guide Enterprise Deployments Testing the Network Connection You can verify that you are successfully connected to the network eoc Tr
54. oubleshooting Network e Sieja Z Audio b eo Devices Diagnostics Network Status Refresh You are connected to the internet Your firewall is setup for calling Tuesday July 6 2010 10 51 33 AM PT Public IP address 685 38 133 13 Firewall Type Port restncted NAT Sill having problems with your Network 71 CounterPath Corporation Testing Audio Devices You can verify that your microphone and speakers are working and can set the volume to a comfortable level without having to actually place a phone call F eon Troubleshooting Devices Audio Video Network Headset Setup Switch to Speaker Setup j 1 Select the microphone you want to use 1 Select the speakers you want to use Built in Microphone Built in Output Play 2 Speak into the microphone 2 Adjust your volume to a comfortable level No sound amp Evaluating please speak into the microphone amp Evaluating play the test sound Sil having problems with your device 72 Bria 3 for Mac User Guide Enterprise Deployments Diagnostics Only use this panel if instructed to do so by your system administrator mo Troubleshooting Diagnostics e x pU Audio Video Network Devices Diagnostics Still having problems For more support information CounterPath support FAQ or Start diagnostic logging Start Logging Access reports or send them to us and we will try to help Send R
55. rom the menu bar choose Contacts gt Export Contacts The Export Contacts wizard starts 2 Select the file type and file location for the created file A file of the specified type 1s created 38 Bria 3 for Mac User Guide Enterprise Deployments Populating from another XMPP Account If you already have an XMPP account independent of Bria for example a Gmail webmail service account you can create an account in Bria and pull your contacts into the Bria contact list You will be able to IM these contacts directly from Bria 1 Choose Softphone gt Account Settings The Account Settings window appears 2 Click Add gt New XMPP Account The XMPP Account window appears 3 Complete the window with the information obtained from the XMPP service provider Typically you only have to complete the User Details For more information see page 58 4 Click OK The XMPP account is registered enabled In a few seconds you will see all the existing contacts from your XMPP account appear in the contact list Populating from WebDAV or XCAP If your system administrator has set up a WebDAV or XCAP server then you can configure Bria to use this server for contact storage Choose Softphone gt Account Settings and select your SIP account Click Edit Complete the Storage tab according to the instructions provided by your administrator The contacts from that source will automatically appear in the contact list From then on
56. ry tab is available only if your system administrator has set up Bria to access a corporate directory To view the Directory tab go to the menu bar and choose View gt Show Directory eoo Bria 3 Joseph Santos Q Available m Directory ub Only one number appears for each entry There may be other numbers that will O Type to filter show if you try to call this person Name Primary phone number On 41 604 555 3344 Adrian Beck 604 555 3344 Otis cope 604 555 3344 QM Gale 804 555 3344 Dominique Geras 1 250 555 0584 icerum 1 613 655 9980 rls Kia 604 555 3344 Anne Lacerte NEN ECE NEOA AN EE Phone a Person Control click an entry and choose Call or Video Call The call is placed immediately Create a Contact Control click an entry and choose Add to Contacts The Contact Profile window appears populated with all the information from the directory not only the information displayed in the tab Complete the window with any missing information that you want to record and press OK If the information for a person in the directory ever changes you can control click the entry and choose Update Contact 53 CounterPath Corporation 54 Configuring Bria From the menu bar choose Bria Preferences The Preferences window appears e When configuring Bria the first time click the Accounts tab and set up the account Then complete other tabs as desired e After the initial se
57. s From the menu bar choose Bria gt Preferences gt Accounts to check which account is the preferred account change it if necessary 2 From the menu bar choose Bria gt Preferences gt Devices and display the Other Devices tab Click Deskphone The Deskphone dialog appears 3 Enter the deskphone IP address URI and click OK Deskphone URI 3210 myEnterprise com Cancel Working in Deskphone Mode Turn deskphone mode on or off eoo Bria 3 Joseph Santos Available 7 Enter a name or number Call ra The deskphone icon is enabled only if you have set up for deskphone mode QU COUNTERPATH To place a call from Bria in deskphone mode e Place the call in the usual way The deskphone rings e Answer the call on your deskphone When the other person answers the call is established e You can hang up the call from Bria or from the deskphone To answer a call in deskphone mode e Information about the call appears on Bria but you cannot answer the call there e Answer the call on the deskphone 25 CounterPath Corporation 26 Bria 3 for Mac User Guide Enterprise Deployments 4 Other Bria Features 4 1 Instant Messaging Sending an IM 1 There are several ways to select the person to send an IM to From the Contacts tab Control click on the contact and choose Send IM The contact must have a softphone address Or click on the IM icon that appears to the right of th
58. saaina Online _ _ _ Finish 73 CounterPath Corporation B Contact List Headings Following is a list of all the headings that are used in the Bria contact list This list can be useful when formatting a contact list in order to import it into Bria For details see Populating by Importing Contacts on page 38 business_ number Maps to Bria groups default_address Maps to the Presence field efault_address_comm Always specifies IM if default_address is specified This heading does not map to a Contact Profile field default_address_type Specifies SIP or XMPP ee OOOO email addressn where n is 2 to 6 MEN home numbern where n is 2 to 6 DENEN mobile numbern where n is 2 to 6 MERI other addressn where n 1s 2 to 6 l MM O presence_subscription TRUE or FALSE ip_ Maps to the Softphone field sip_addressn where n is 2 to 6 web_page U web_pagen where n is 2 to 6 xmpp_address Maps to the Instant Message field This field must always specify an XMPP address 74 Bria 3 for Mac User Guide Enterprise Deployments C Glossary Broadband Codec Dial plan DTMF Firewall IM MWI Narrowband Presence PSTN SIP account Softphone address USB device vCard VoIP service provider Broad or wide bandwidth In data transmission the wider the band the more data it is possible to transmit in a given time span A cable DSL and ADSL connection to the networ
59. signing a sound to an event 62 Bria 3 for Mac User Guide Enterprise Deployments Preferences Devices eoo Preferences Devices GN eadset Mode Speakerphone Mode Other Devices Microphone Built in Microphone Hn Speaker Built in Output E W Zero touch device configuration Bria automatically detects devices at each startup and selects the most appropriate device for each purpose If you do not like this selection you can override it on this panel If you override a selection it will apply the next time you start Bria unless the device 1s no longer available in which case Bria will again select the device to use 63 CounterPath Corporation Field Description Headset Mode Microphone Change these fields only if you want to override the devices that Bria automatically selected Speaker In both these fields select the headset you are using The headset is the device that is usually used for the speaker the sound you hear and microphone recording your voice The only situation in which the headset is not used is when the Speaker Phone button on the dialpad is pressed Therefore unless you will always be using Bria in speakerphone mode you must make a selection here Select the headset in both the Speaker device field and Microphone device field Zero touch device Typically leave on When device configuration is on if you change your audio or video device config
60. ss or XMPP address In this case Bria receives an online status request The request is handled in one of two Ways e Ifyou set up a privacy rule before this person has a chance to contact you then you will never see this request Bria will automatically reply to the request according to the rule See page 61 e If you do not yet have a privacy rule set up for this person or for their domain this request appears to you as an Online Status Request You must respond to the request eoo Online Status Request Ges Buon ren n0 Create a new Allow This option is selected for you if Allow the request and create a new contact using this address contact you do not currently have a Decane i you allow the request you will no longer be bothered by contact with this SIP or XMPP requests from this person In addition this same request will address automatically be sent from your Bria to the other person so that you can see their online status this SIP or XMPP address but you were not previously sharing your online status with this Because you allow the request you will no longer be bothered by requests from this person In addition this same request will automatically be sent from your Bria to the other person so that parana you can see their online status Either option Block Block the request This person will not be able to contact you from this address Either option Ignore Ignore the request The other person will not be
61. t see your availability information You can change this blocking by removing the person from the Blocked List in which case they will then be controlled by your privacy settings For information on privacy settings and the Blocked List see page 61 From the Contact List or History List Control click on the name and choose Block this Person The person will be added to your Blocked List page 61 The person will not be able to phone or IM you and will not see your availability information To later unblock this person control click on the name and choose Unblock this Person 49 CounterPath Corporation 50 Bria 3 for Mac User Guide Enterprise Deployments 6 Using Other Resources 6 1 The History Tab From the menu bar choose View gt Show History Incoming missed call Outgoing call either attempted or established Incoming call that was answered Status Q COUNTERPATH oo Joseph Santos Available Address Kokila Perera Frank Chan Rita Santos Kokila Perera Rita Santos Managing the List of Calls You can control click on an entry in a list to Phoning from History Delete the call Delete all entries in this list Edit the profile if the entry is a contact ae Call gt Date Today 4 04 PM Today 3 30 PM 22 Mar 11 4 57 PM 22 Mar 11 4 19 PM 21 Mar 11 6 09 PM Add as contact The Contact dialog appears See Adding a Contact using an Existing Address
62. the menu bar choose Contacts and set the desired options Bria3Beta Edit View M amp Xt 9 Actions Window Help New Group Add Contact Import Contacts Export Contacts v Show Offline Contacts v Show Groups v Minimum list Expanded list Sort by Name Sort by Online Status Collapse All Groups 35 CounterPath Corporation 5 1 Populating the Contact List At any time but particularly when you first deploy Bria you may want to populate the contact list with contacts from an external source Populating from an LDAP Directory If your system administrator has set up an LDAP directory you can create contacts from it 1 Make sure Bria is configured to connect to this directory page 67 2 From the menu bar choose View gt Show Directory eoo Bria 3 Joseph Santos Available S Q Type to filter Name Primary phone number Colin Avramescu 41 604 555 3344 Engineer Adrian Beck 604 555 3344 Catherine Doyle 604 555 3344 Jill Gale Developer Developer 604 555 3344 Dominiaue Geras 1 250 555 0584 Ge 1 613 55 9980 Jeremy Hill D 604 55 3344 i Anne Lacerte JAENA EEE NEOA TOURS 3 From the Directory tab select people then right click and choose Add as Contact When you have contacts created from directory the contacts are e Automatically updated whenever the corresponding directory entry changes e Automatically deleted if the correspond
63. tion and log in 60 Bria 3 for Mac User Guide Enterprise Deployments Preferences Privacy e 60 Preferences Privacy Privacy Alerts amp Sounds Devices Network all Automation D f General Corporate Global Contact Settings Instant Messaging and Softphone Allow the following people to contact me 9 Everybody except those in my blocked list Only people on my contact list Blocked Enter a number or address Enter a domain e g BadDomain com Block Block Unblock Unblock When you block that person or domain will not be able to phone or IM you or request to see you online You can control how contacts and other people can contact you by phone or IM and you can control whether your contacts can see your presence information whether you are online on the phone and so on General Tab In Global Contact Settings choose one option If you choose Only people in my contact list then all contacts will be able to contact you unless their name or their domain is in the Blocked list below The Blocked section is optional It lets you enter addresses and domains that will be prevented from contacting you You can add and remove entries from the blocked lists In addition entries are automatically added to this list when you block someone on the fly page 49 Corporate Tab If you enter a domain in this list people in that domain will automatically be allowe
64. tup display whichever tab you want 1 Configuring Accounts the Accounts Tab Choose Bria Account Settings from the menu bar The Account Settings window appears showing all the accounts set up From this window you can add create enable or disable edit or remove a SIP XMPP or Mac Address Book account Here is a typical setup The corporate XMPP account Another SIP account Your own Gmail account The Mac Address Book account which is automatically created but initially disabled eon Preferences Accounts ME uo 2 2 8 E 5 Og pi iE s P Hivacy Alerts s amp s ounds Devices Network Codecs Media Quality Call Automation Directory Enabled Status AC ount Name Protocol User ID Call IM ii 9 Account SIP 1331 domainA com Qe iil 9 Account 2 SIP 6045551212 domainA cam ad ii Account 3 XMPP jsantos jabber domainA net af ivi Account 4 XMPP jsantos0O987 gmail com j Mac Address Book MADR Mac Address Book eferred account for calls Account 1 This account will be used for calls if Auto Select is used page 13 and there are no dial plan rules for selecting the account Double click an account to view or edit In general you will work with accounts as follows e You will create one or two SIP accounts at startup following instructions from your system administrator The only setup you may perform to suit yourself 1s on the voicemail tab see below 55 Cou
65. uration Bria will automatically detect the new device and start using it For information on the Test Devices button see Troubleshooting on page 69 Speakerphone Mode Microphone Same as headset mode but for the device to use when speakerphone is one on the toolbar Speaker Select None if you do not have a speaker phone The Speaker Phone button on the dialpad will be disabled You can set different devices for the speaker and microphone for example you can set the speaker to the speakerphone and set the microphone to your headset Other Devices Ring on The device where you want to hear the phone ringing Change this field only if you want to override the devices that Bria automatically selected The volume of the ringer Camera This field appears only on versions of Bria that include video functionality Change this field only if you want to override the devices that Bria automatically selected Select the camera model Resolution Leave at standard or change the size as follows e Set it to high if you have a good camera and a computer with a fast CPU You will know that you have set the size too large if Your computer slows down the video is using too much CPU The video shows black areas or is slow or jerky Typically set it to low only in special situations for example when using wi fi in a hotel You will know that you have set the size too small if the video is fuzzy This field is identical to the Reso
66. urself are e Always forward to this address To always forward phone calls click the box and enter the address to forward to Phone calls received on other accounts if you have them are not affected by enabling this field Always forward works only when Bria is running e When on the phone forward to To forward only when you are on another phone call click the box and enter the address to forward to Phone calls received on other accounts if you have them are not affected by enabling this field Always forward works only when Bria is running 57 CounterPath Corporation XMPP Account Typically you create an XMPP account if e Your enterprise uses XMPP for presence e You already have an XMPP account independent of Bria for example a Gmail account When the account is created those contacts are pulled into the Bria contact list You can then IM these contacts directly from Bria Account Protocol XMPP General User Details Fields with a red asterisk are required User ID jsantos Domain domainXMPP com Password sees Display name Joseph Santos Advanced Port selection Auto detected H Connect port 0 Outbound proxy Resource Priority Cancel Table 1 XMPP Account Properties Account eee Account name If desired change the account name to something that is meaningful to you For example the type of XMPP account such as Gmail account Protocol R
67. y a compact view of the softphone hide the dialpad and hide all the resources tabs View gt Hide Li M ia es e Le oles Aaa Enter a name or number oo GN COUNTERPATH CounterPath Corporation About Bria 3 Preferences Services b Hide Bria 3 H Hide Others 36H Show All Quit Bria 3 QO The menu contains the following items that are specific to Bria e Bria gt Preferences See page 55 e View Changes how Bria looks Also lets you view the message archive and chat rooms if you are a member of one see page 31 e Contacts Lets you work with contacts e Actions Lists the actions that you can perform depending on the current state of Bria For example if a contact is selected it lists all the actions that can be performed on that contact e Help Provides access to various service related features The Bria Toolbar The toolbar has various buttons including the message waiting indicator MWI and missed calls indicator Hover over each button for a description E m re Receiving an Online Status Request When you start Bria one of the first things you may see if presence is enabled is an Online Status Request dialog See Sharing Online Status on page 45 Ae Status REQUEST ee ee ee ee friends Te 10 Bria 3 for Mac User Guide Enterprise Deployments 3 2 Placing a Call Place the call as described in the table below The outgo

Bria 3 for Mac User Guide - Enterprise Deployments

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