NorthernTel Call Management Services User Guide
Contents
1. Call Blocking service must be used to avoid the display of a non published name and number Number Replacement Ifyou have more than one telephone number you may choose which one you wish to have displayed on your outgoing calls A one time charge applies if you subscribe to number replacement service Call Trace HARASSING OR THREATENING CALLS You can have the telephone number of a harassing or threatening caller traced Call Trace provides you with evidence that can be used in a court of law Call Trace service can even trace blocked numbers This is a pay per use service which is charged only if the call is traced To activate Call Trace service e Hang up after receiving a harassing or threatening call e Pick up the receiver and wait for the dial tone e Dial 7 e Stay on the line until you hear the following message The last call to your telephone has been traced If you want to take action please call the police Please hang up Hang up 24 User Guide Useful tips e Call Trace only works for the last incoming call If you receive another call or a Call Waiting tone before you activate Call Trace the last call or the call waiting will be traced rather than the threatening call e NorthernTel records the caller s number and will only release it to the police if the police so request You are not informed of the caller s telephone number e Call Trace currently only works for local and direct dialed lon2. changing the way you share your world Call Management Services User Guide Hen ccna tates Northern Quick reference NorthernTel Call Management Services Important Codes Service Activation Cancellation Call Blocking 6 7 Call Forwarding 7 2 Call Return Last Call Return 6 9 Busy Call Return 6 6 Call Screen 6 Lo Call Trace 5 7 Call Waiting SimRing x 2 2 Speed Calling 8 Code 74 Speed Calling 30 Code 7 5 5 Three Way Calling 7 1 Voice Mail Ring control 9 4 Transfer on busy 9 1 Transfer on no answer 3 9 3 These codes are for Touch Tone telephones To use Call Management Services on a rotary dial telephone add in front of the code and ignore and For instance L7 L0 or L7 L0 become 1 L1 7 Lo Certain services available where technology permits User Guide Table of Contents Call Management Services SAUDITA eer dtees 3 Call Forwarding sarerea a a a a E aS 4 Gall Returni rronin iieiea ei ia i 5 CA SOCOM ein adi 6 Call Wating nasri n A A aie eee 7 Visal cal Walting 20 at 7 ARS TCONT MIEN GAMO Sa e ES 8 PersonaliZed RING ssi sera n ds 9 AMBOS nai 10 Speed Calling 8 Code or 30 COde 0ooooocccccccnncnnononocncnnnnnnnnos 11 Three Way Calling oocooocccnnccinnnnnnnnnnnnnnnnnnnnnnnnnninnnnnos
3. press 3 To leave a message for main user s recorded name wait for the tone Extension user s system greeting You have reached extension user s recorded name Please leave a message after the tone When you have finished you can hang up or press 1 for other options To activate an extension mailbox the first time To start ask the main Voice Mail user for your temporary password and Message Pick Up number e Access Voice Mail with your access number your telephone number if needed and your temporary password provided by the main Voice Mail user e You can now change this password to another known only to you Choose a password containing between 4 and 15 digits that does not begin with a 0 and enter it e You will hear your name and the greeting that the main user recorded for you If you wish you can replace these messages by following the voice prompts e Press x to exit To remove an extension mailbox e Access Voice Mail by entering your Message Pick Up number your telephone number if necessary and the main user s password e Press to choose Personal options e Press 9 to choose Extensions e Enter the number of the extension mailbox you wish to delete The extension mailbox numbers are 1 2 and 3 When you delete an extension mailbox any messages in that mailbox will be erased e Re record your personal greeting e Press x to exit 20 User Guide To access your
4. 12 VOICE MIL A NA A 13 Voice Mail at a glance 23 Protection Of Privacy oooooooonnccccoocccooocccconnccoononocnnnno 24 CAMBIOS a a iia 24 Number Replacement ccccecccecceeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeees 24 Gall ACE A A ee E nd bles ee elas 24 Pay Per Use Call Management Services 25 NorthernTel Call Management Services There s nothing like NorthernTel Call Management Services to make life simple Practical effective and reasonably priced NorthernTel Call Management Services used in combination with your telephone are valuable partners designed to make your life easier Choose the Call Management service or services that suit your lifestyle best All Call Management Services are available as a monthly subscription and some are even available as pay per use services see p 25 To subscribe to one or more of these services or for more information call toll free 1 800 360 8555 or visit www northerntel ca Call Management Services are available where technology permits 2 User Guide Call Display Know who is calling before you pick up the receiver Call Display used in combination with a telephone with a display window displays the caller s name and telephone number after the second ring You can decide to take the Call right away call back at a more convenient time or simply ignore unwanted calls Useful tips e Call Display requires a telephone with a display win
5. 2 or 3 of each user You can record a personalized greeting or use the system greeting Some examples of greetings are given below e Press x twice to exit Greetings Here are examples of personalized greetings that you can adapt Your greeting can be up to 45 seconds long Main user s personalized greeting Hello you have reached the Jones residence We are unable to take your call at the moment If you wish to leave a message for Ted stay on the line if you wish to leave a message for Kevin press 11 if you wish to leave a message for Joyce press 2 if you wish to leave a message for Peter press 3 Thank you Hello this is SuperPipe Plumbers To leave a message for the manager stay on the line To leave a message for the accounting department press 11 to leave a message for the sales department press 2 to leave a message for the repair service press 3 Thank you Extension user s personalized greeting Hello this is Kevin am either on the phone or unable to take your call at the moment but leave a message at the tone and will get back to you as soon as possible NorthernTel Call Management Services 19 Main user s system greeting You have reached main user s recorded name Please leave a message after the tone If you want recorded name of extension 1 user press 1 if you want recorded name of extension 2 user press 2 if you want recorded name of extension 3 user
6. Enter the access code 2 3 to access the PIN menu e Follow the system prompts e The system will pause to let you select an option e Your PIN must contain between 2 and 10 digits e To speed up navigation through the system you can enter digits any time while a message is playing or press J after entering them 1 Instructions for using SimRing are available in English only when accessing the service from a number other than the one on which SimRing service is installed Available where technology permits 10 User Guide Speed Calling 8 Code or 30 Code Use shortcuts to dial frequently called numbers with Speed Calling Thanks to Speed Calling you can program 8 or 30 local or long distance numbers with codes that you can then dial instead of the whole number To program a number 1 Pick up the receiver and wait for a dial tone 2 Dial for 8 Code Speed Calling for 30 Code Speed Calling Listen for three beeps followed by a dial tone 3 Dial A code between 2 and 9 for 8 Code Speed Calling OR A code between 20 and 49 for 30 Code Speed Calling 4 Dialthe 10 digit telephone number including area code you want to program Remember to include 1 if it is a long distance number 5 Listen for two beeps then hang up The telephone number and its code are now programmed To remove a Speed Calling code 1 Pick up the receiver and wait for a dial tone 2 Dial for 8 Code Speed Calling x for 30 Code Speed C
7. Personal options e Press 1 for Notification ON OFF e Press 3 to turn notification ON OR e Press 4 to turn notification OFF e Press twice to exit 18 User Guide Voice Mail Multi user option Extension Voice Mail service provides personal answering for up to 4 people To add extension mailboxes you must contact the NorthernTel Customer Service Additional fees apply for this option To add extension mailboxes You must go to page 14 and consult the section Setting up Voice Mail for the first time You have a maximum of three extensions three additional mailboxes e Access Voice Mail with your access number your telephone number if needed and your password e Press for Personal options e Press 9 for Extensions e Enter the number of the extension you want to add Your extensions are numbered 1 to 3 e The system will automatically assign you a password You can keep or change this password by following the voice prompts You must then give the selected password to the extension user e Record the name of the extension user e For the extension greeting you may either record a personalized greeting or select the system greeting See examples on page 15 under Changing your personal greeting e You must now re record your personal greeting main user s greeting Tell your callers how to leave a message for you and each extension user mention the name and mailbox number 1
8. Record your message then press 4 e Enter the recipient s number e Choose delivery option 4 and follow the voice prompts NorthernTel Call Management Services 21 Sending and answering messages The main user and the extension users can send or forward messages to one another or answer each other s messages Sending a message to another user e Access Voice Mail with your access number your telephone number if needed and your password e Press 2 for Seno e Record your message and press to end recording Enter the number of the user to whom the message is addressed and then press To send a message to the main user enter the ten digits of your telephone number To send a message to an extension user enter the extension number 1 2 or 3 e Press Your message has been sent e Press to exit Sending a copy of a message to another user e Listen to the entire message e Press 6 for Forward e Record your comments e Press to end recording e Enter the number of the user to whom you wish to forward the message and then press To send a copy to the main user enter the ten digits of your telephone number To forward a message to an extension user enter the extension number 1 20r 3 e Press J Your message has been sent e Press to exit E Replying to a message e Listen to the entire message e Press L8 for Reply e Record your reply and
9. button or the equivalent use one of these buttons instead of the receiver button NorthernTel Call Management Services 25 Notes 26 User Guide Notes NorthernTel Call Management Services 27 Notes 28 User Guide You can take advantage of attractive discounts by subscribing to Call Management Services For Call Management Services rate information call Customer Service at 1 800 360 8555 or visit www northerntel ca Northernic amp Printed on paper that contains 100 recycled post consumer fibre 2009 03
10. forward calls to your Voice Mail service when you are already on the line transfer on busy or when you are unavailable transfer on no answer If you wish you can turn Voice Mail ON or OFF whenever you like Programming your phone so calls won t be forwarded to your Voice Mail service when you are already on the phone e Pick up the receiver and wait for a dial tone e Dial 9 1 e Listen for two beeps to confirm you were successful then hang up To have Voice Mail pick up your calls again when you are on the line dial 0 e Listen for two beeps to confirm you were successful Programming your phone so calls won t be forwarded to your Voice Mail service when you are unavailable to take calls e Pick up the receiver and wait for a dial tone Dial 9 3 e Listen for two beeps to confirm you were successful then hang up To have Voice Mail pick up your calls again when you are unavailable to take calls dial 2 e Listen for two beeps to confirm you were successful If you want your Voice Mail service temporarily turned off whether you are on the line or unavailable to take calls you must dial 9 1 and 9 3 in two separate operations Turning message notification indicator light or intermittent dial tone ON or OFF e Dial your Voice Mail access number your telephone number if needed and your password Follow the steps below to access your personal options e Press 4J for
11. the beeps press the receiver button briefly Your first call will be put on hold and you will automatically be connected to the second caller e To return to your first call or to switch between calls press the receiver button briefly e To end the first call before answering the second call hang up The phone will ring and you will be able to answer the other call e To end one of the calls press the receiver button before the person to whom you are speaking hangs up Continue your conversation with the other caller e The second caller hears ringing rather than a busy signal After two series of beeps the unanswered call is forwarded to your Voice Mail service as applicable To disable Call Waiting temporarily Before placing a call e Pick up the receiver and wait for a dial tone e Dial Listen for the dial tone e Dial the number you wish to call While a call is in progress e Press the receiver button briefly Your caller is now on hold Listen for the dial tone e Dial L0 Listen for the dial tone Call Waiting will be temporarily disabled and you will automatically be reconnected to your caller Call Waiting will be restored automatically when you hang up Visual Call Waiting With Visual Call Waiting you can see the name and phone number of your second caller when you are already on the line This service is free however you must subscribe to Call Waiting and to Call Display before you can order it V
12. then press e Press again Your reply has been sent to the caller s mailbox e Press to exit Extension user s passwords When an extension user forgets his or her password he or she must notify the main user The main user then removes the user s extension see To Remove an extension mailbox on page 20 All messages in the extension user s mailbox will be erased The main user then reactivates the extension see To add extension mailboxes on page 19 22 User Guide Voice Mail at a glance These controle are always available Cancel or exit E Help Help of a NorthernTel Representative Complete or skip Check Listen to Listen to all status unheard messages messages o u Enter system Call your access number Listen to the introductory prompt Enter your telephone number Enter your password Main Menu Personal options During review Hear message Playback controls Rewind Pause e Speed 5 Slower Faster Volume Normal Louder Skip Cancel review 4 Replay 5 Date time Record Reply Extensions Message waiting indicator Personal options Administrative options Greetings J f r L J Notification 3 3 Extensions On Off Greetings Administrative options Personal Password Distribution list Prompt levels greetings a E E Password Distribution Prompt Personal Include
13. voice mailbox without your password When you are at home or in your office you can turn on an option that allows you to skip your password when accessing your main voice mailbox Note However the privacy of the voice mailbox is no longer assured since anyone in the house or office can listen to the messages NorthernTel may not be held liable with respect to the use of this option To turn on this option e Access Voice Mail with your access number your telephone number if needed and your password e Respond to the voice prompts in the following order 4 2 1 2 1 e To turn off this function e restore the password press the following keys L4 2 To create distribution lists and send deferred messages Distribution lists You can create up to 10 group lists of 25 numbers The lists are numbered from 11 to 20 To manage your lists e Access Voice Mail with your access number your telephone number if needed and your password e Respond to the voice prompts in the following order 4 2 2 e Select the desired option to create edit delete or find a name on your list Deferred messages This option allows you to pre record a message for delivery at a later date Five mes sages can be sent up to 60 days in advance To create a deferred message e Access Voice Mail with your access number your telephone number if needed and your password e Press 12 in response to the voice prompt e
14. Listen for two beeps then hang up Useful tips If you forward calls to a long distance number the usual long distance charges apply and will be billed to your account Once Call Forwarding is established you can place calls but you can t receive any Should you attempt to establish Call Forwarding when it is already activated you will hear a fast busy signal Your telephone will emit a short ring whenever a call is forwarded All calls are forwarded to the number you selected whether or not your line is busy Call Forwarding remains activated until you cancel it If your telephone has a Flash button or the equivalent use one of these buttons instead of the receiver button User Guide Call Return No more missed calls or busy lines Call Return service 6 6 and 6 L9 is offered as a monthly subscription or on a pay per use basis where technology permits see p 25 Last Call Return x You just missed a call and want to know who it was With Last Call Return 6 9 you can find out the telephone number of the last person who called you and redial the number automatically if you wish To use Last Call Return service To find out who called and to call back e Pick up the receiver and wait for a dial tone e Dial 9 e Avoice message will tell you the number of the last incoming call and ask you whether you wish to call back e To return the call press 1 To cancel a Last Call Re
15. alling Listen for three beeps followed by a dial tone 3 Dial A code between 2 and 9 for 8 Code Speed Calling OR A code between 20 and 49 for 30 Code Speed Calling 4 Listen for two beeps then hang up The telephone number and its code are now deleted To use Speed Calling service e Pick up the receiver and wait for a dial tone e Dial e A code between 2 and 9 for the telephone you wish to dial followed by for 8 Code Speed Calling OR e A code between 20 and 49 for the telephone number you wish to dial followed by for 30 Code Speed Calling If you subscribe to e Three Way Calling you can use Speed Calling to dial the number of the person you want to bring in on the conversation e Call Forwarding you can use Speed Calling to dial the number where you want to forward your calls e SimRing do not use codes 22 and 23 for 30 Code Speed Calling NorthernTel Call Management Services 11 Three Way Calling Have a three way conversation without leaving home With Three Way Calling you can converse simultaneously with two other people at two different numbers without having to call them separately Three Way Calling is offered as a monthly subscription or on a pay per use basis where technology permits see p 25 To use Three Way Calling service e Ask the person with whom you are speaking to stay on the line e Press the receiver button briefly Listen for three beeps followed by a dial tone e Dial the num
16. as possible Avoid greetings such as the following We re not home at the moment We re on vacation Such messages may encourage burglars NorthernTel Call Management Services 15 Changing your recorded name Your recorded name is the identification you used when you set up your Voice Mail service When you call to listen to your messages your recorded name identifies your mailbox You can change your recorded name at any time and as often as you like as follows e Access Voice Mail with your access number your telephone number if needed and your password e Press 4 for Personal options e Press for Greetings e Press for Recorded Name e Record your identification e Press to stop recording e Voice prompts will ask you if you want to replay or re record your identification When you are satisfied with your recording press to confirm e Press twice to exit 3 3 Sample recorded names Kevin Jones Kevin Jones 819 555 1234 Jones residence 819 555 1234 16 User Guide Ring control With ring control you can program the number of times the phone rings before Voice Mail picks up You can choose any number of rings from zero to nine and you can change this number as often as you like Remember your caller will hear one ring more than the number you select When you subscribe to Voice Mail the number of rings is set at three Thi
17. ber of the person you want to join the conversation e When the third person answers press the receiver button again Three Way Calling is now established If there is no answer or the line is busy e Press the receiver button twice You are now reconnected to your first caller If you dial a wrong number e Press the receiver button three times Listen for three beeps followed by a dial tone e Dial the telephone number again Useful tips e Your Call Waiting service will be inoperative while Three Way Calling is in use If your telephone has a Flash button or the equivalent use one of these buttons instead of the receiver button 12 User Guide Better than an answering machine Voice Mail takes your messages even if you are already on the phone Voice Mail answers your calls automatically and takes messages when you are out already on the phone or not taking calls Voice Mail is easy to use thanks to the voice prompts that explain what to do step by step Your personal password ensures that Voice Mail is secure and private An intermittent dial tone or indicator light will tell you when you have messages Messages are saved so you can listen to them whenever you like day or night from any Touch Tone phone You can listen to your messages from your home office or anywhere else Important numbers Voice Mail access number From outside your home or office Your voice mailbox number Your temporar
18. dow or a display module added to an existing phone e if Unknown Number appears on the screen it means that the call was placed with operator assistance or from an area not equipped with Call Display technology e Private Number or Private Call means that the caller has intentionally blocked the display of his or her number e You may not always be able to reach numbers displayed as they may have originated from a telephone that cannot receive calls such as payphones e Call Display only work with calls placed from areas with Call Display technology NorthernTel Call Management Services 3 Call Forwarding Have your calls follow you wherever you go Are you often away and hard to reach With Call Forwarding you can have your calls transferred to another phone number where you can be reached including your cell phone pager or voice mailbox To activate Call Forwarding service 4 2 4 Dial 2 Listen for three beeps followed by a dial tone Dial the telephone number where calls are to be forwarded If someone answers stay on the line for at least five seconds before hanging up Call Forwarding is now activated If there is no answer or the line is busy repeat steps 1 and 2 Hang up when you hear two beeps Call Forwarding is activated even though there was no answer If you dial a wrong number press the receiver button briefly and start over To cancel Call Forwarding service Dial 7 3
19. ential number To access SimRing from the main line e Dial the access code x 2 2 to access SimRing e To activate or deactivate SimRing e Press 3 then e To add a telephone number e Press 10 or 11 digits e To delete a telephone number e Press x e To delete all numbers from your list e Press 0 8 e To listen to the telephone numbers e Press 1 on the list e Press 0 7 after each number ifyou wish to delete it e To listen to the instructions again e Press 0 These numbers will ring at the same time as the main line when someone calls the main number If you program a long distance number long distance charges will be billed to the number that has SimRing activated To access SimRing from another number e Dial the local access number you were given when you subscribed e Enter your 10 digit main telephone number the telephone number on which SimRing is installed e Enter your Personal Identification Number PIN If you are accessing the service for the first time enter the temporary PIN you were given when you subscribed The default temporary PIN is your 10 digit telephone number e Follow the system prompts The functions are the same as above Personal Identification Number PIN You can change your PIN at any time You must access the system from the main telephone number on which the service is installed you cannot change your PIN from another telephone line
20. g distance calls in areas with Call Trace technology If Call Trace is unable to trace the call a voice message will let you know Pay per use Call Management Services Most Call Management Services are billed monthly To serve our customers better certain services are available on a pay per use basis You can use these services as and when you need them The Call Management Services currently available on a pay per use basis are Call Return with Last Call Return and Busy Call Return func tions as well as Three Way Calling 7 1 If you just missed a call Last Call Return lets you find out the caller s number by pressing 9 Busy Call Return activated by pressing L6 6 monitors a busy line for 30 minutes and notifies you with a special ring when the line is free Three Way Calling lets you talk to two different people in two different locations at the same time To add a third person to your conversation e Press the receiver button during your conversation e Dial 7 1 after you hear three beeps and the dial tone e Dial the telephone number of the third person you wish to have join the conversation e Once the person answers press the receiver button again That s all there is to it You can now have a three way conversation Note Pay per use Call Management Services are not available in all areas These services are available where technology permits If your telephone has a Flash
21. hat s it You have just set up your Voice Mail service Voice Mail is now ready to answer your calls automatically Once Voice Mail has been set up you will not have to repeat these steps Listening to your messages e Dial your Voice Mail access number e Listen to the instructions If necessary enter your mailbox number your 7 digit telephone number e Enter your password e Press 1 1 to listen to unheard messages To listen to your messages from another telephone number e Dial your Voice Mail access number e Press 2 for instructions in English or 1 for instructions in French then press e Dial your telephone number including your area code e Enter your password e Press to listen to unheard messages To listen to your messages from another telephone number with Voice Mail service e Dial your Voice Mail access number then press e Dial your telephone number including your area code e Enter your password e Press 1 1 to listen to unheard messages Note Long distance charges apply if you call from outside your local calling area Dial 1 and the area code plus the Voice Mail access number To charge the call to your Calling Card or to obtain operator assistance dial and the area code plus the Voice Mail access number 14 User Guide Changing your password e Access Voice Mail with your access number your telephone number if needed and your password e Press 4 for Personal optio
22. hen be transferred If no one answers the telephone lift up the receiver and inform the caller that the other person is unavailable If your telephone has a Flash button or the equivalent use one of these buttons instead of the receiver button 8 User Guide Personalized Ring Lets you know who the call is for Personalized Ring lets you add up to two additional numbers to a telephone line each with its own distinctive ring For example when you are at home you can distinguish between calls for you and your children This service is also ideal for roommates and fax machines Useful tips e Only one conversation can take place at a time Even if you have 2 or 3 telephone numbers you only have one telephone line e Each of your additional telephone numbers may be listed in the telephone directory for an additional monthly fee If you wish Directory Assistance to give out these numbers they must be listed in the telephone directory e If you subscribe to Call Waiting you can tell which number the waiting call is for If it s for your main number you will hear a single beep If it s for your second or third number you will hear two or three beeps NorthernTel Call Management Services 9 Receive your calls wherever you are SimRing will ring up to two other telephone numbers in addition to the main line on an incoming call For instance SimRing can be programmed to ring a cell phone an office phone or another resid
23. isual Call Waiting requires the use of a compatible telephone We suggest that you consult the user guide that was supplied with your telephone to find out whether it is compatible with this technology If your telephone has a Flash button or the equivalent use one of these buttons instead of the receiver button NorthernTel Call Management Services 7 Intercommunication Intercommunication service transforms your phone into an intercom so you can talk to another person in your house or an outbuilding without having to go looking for him or her Both phones must be connected to the same phone line To use Intercommunication service Pick up the receiver and wait for a dial tone Dial your own telephone number e Wait for the busy signal then hang up e All the phones will ring e The ringing will stop as soon as someone picks up the handset Pick up the receiver on your extension You will be on line with the other person If no one answers the telephone lift up the receiver and hang up to cancel the call This service can also be used to signal someone in the house to take the current call without having to look for him or her To transfer the call to another person While you are on the phone press the receiver button Dial your own telephone number e Wait for the busy signal then hang up e All the phones will ring e The ringing will stop as soon as someone picks up the handset the call will t
24. list levels greetings mention Verify password a Enter or delete password Standard Enter additional destination Extended No more destinations Confirm receipt o Without password 1 With password 2 Notify of non receipt 2 Enter additional destination Replay 4 Record End Emar Send Continue message destination Record End comments Enter A NorthernTel Call Management Services 23 Protection of privacy NorthernTel believes that the customers right to privacy is fundamental The company has adopted a customer privacy policy and developed telephone services that balance the customer s right to privacy with that of the people they call Call Blocking Many regions of NorthernTel territory are served by technology that transmits the calling party s name and number Customers who subscribe to Call Display can see the name and telephone numbers of most callers including callers with unlisted numbers Per call blocking When making a call you can prevent the person you are calling from seeing your name and number Before dialling the telephone number dial 6 7 Your name and number will be blocked This service is free Per line blocking With per line blocking your name and number is permanently blocked on your line There is no charge for this option but a call to your Business Office is required to have this service put on a telephone line
25. lls for complete peace of mind With Call Screen you will no longer be bothered by unwanted calls Call Screen lets you program your phone to divert up to twelve numbers to a recording that politely informs your callers that you are unavailable Make up your own list of numbers modify it as required and activate or deactivate Call Screen for all the numbers on your list You can even add the number of the last caller to your Call Screen list without knowing his or her number To use Call Screen service Dial x to access the service e To activate or deactivate Call Screen e Press 3 e To add the last caller s number e Press to your list 2 LO 1 Lx e To add a telephone number e Press 10 digits to your list e To delete one or more numbers e Press and from your list follow the prompts e To check the numbers on your list e Press 1 e To listen to the instructions again e Press 0 Useful tips e If you activate Call Forwarding incoming calls from the numbers on your Call Screen list will still be diverted to the recording and will not be forwarded automatically 6 User Guide Call Waiting No more missed calls because you are already on the line This service keeps you from missing important calls when you are already on the line With Call Waiting a soft beep notifies you that a second call is waiting How to use Call Waiting service e To answer the second call when you hear
26. ns e Press 2 for Administrative options e Press 1 for Password e Enter your new password e Press to confirm your new password e Press twice to exit Changing your personal greeting You can record your own personal greeting or you can use the standard system greeting System greeting e Access Voice Mail with your access number your telephone number if needed and your password e Press 4 for Personal options e Press 3 for Greetings e Press 1 for Personal Greetings e Press 1 for System e Press twice to exit Personalized greeting e Access Voice Mail with your access number your telephone number if needed and your password e Press 4 for Personal options e Press 3 for Greetings e Press or Personal Greetings e Press or Record e Record your message e Press to end recording e Voice prompts will ask you if you want to replay or change your greeting When you are satisfied with your greeting press to confirm e Press twice to exit F El Sample greetings Hello this is your name I m on the phone or unable to take your call at the moment Please leave a message at the tone and I ll get back to you as soon as possible Hello this is the your family name residence We can t take your call at the moment Please leave a message after the tone and we ll get back to you as soon
27. s means you hear three rings but your caller hears four Here s how to set the number of rings e Pick up the receiver and wait for a dial tone e Dial 4 e Listen for three beeps followed by the dial tone e Enter your selection for no ring for five rings 1 for one ring for six rings 2 for two rings for seven rings for three rings for eight rings for four rings for nine rings e Listen for two beeps to confirm the system has registered your request If you forget how many times your phone is set to ring just reprogram it Shortcuts Once you are familiar with Voice Mail you ll discover some shortcuts Here are a few e You don t have to wait until a voice prompt is finished to move to the next step Just press the key for the next step e You can program your Voice Mail access number onto a memory key for quick accurate access to Voice Mail e You can move more quickly through the Voice Mail system by shortening the voice prompts Once you are in the system you can change the prompt level at your convenience Here s what to do e Press for Personal options e Press 2 for Administrative options e Press 3 for Prompt levels e Choose 1 for Standard OR e Choose 2 for Extended OR e Choose 3 for Rapid e Press x twice to exit NorthernTel Call Management Services 17 Turning Voice Mail ON or OFF With Voice Mail your phone is programmed to automatically
28. turn request e Pick up the receiver and wait for a dial tone e Dial 8 9 e The Last Call Return request has been cancelled Hang up Busy Call Return Got better things to do than wait for the line of the person you are calling to be free Call Return will automatically redial the last telephone number called The busy line will be monitored for 30 minutes and you can continue to use the phone in the meantime To use Busy Call Return service e Pick up the receiver and wait for a dial tone ial L6 then hang up e When the line is free you will hear a special ring tone two short rings followed by a long ring e Pick up the receiver when you hear the rings and Call Return will automatically dial the number for you g To cancel a Busy Call Return request continuous redial e Pick up the receiver and wait for a dial tone e Dial 8 6 e Your Busy Call Return request has been cancelled Hang up If you subscribe to e Call Waiting Call Return will work on a waiting call If you do not respond to the Call Waiting tone you can use Last Call Return when you complete your call Call Return will indicate the number of the waiting call e Three Way Calling you cannot activate Busy Call Return while trying to contact the third person e Speed Calling Call Return continuous redial works for calls placed with Speed Calling NorthernTel Call Management Services 5 Call Screen Screen your ca
29. y password Voice Mail features e Capacity of 25 messages of up to 3 minutes each e Personal greeting of up to 30 seconds e Unheard messages stored for 21 days e Saved messages stored for 7 days If you forget your password or need help with Voice Mail e Press 0 to hear the instructions again OR e Hang up and call toll free 1 800 773 2121 A NorthernTel Representative will be pleased to assist you Mondays to Fridays from 8 00 a m to 5 00 p m NorthernTel Call Management Services 13 Setting up Voice Mail for the first time e From your telephone dial your access number the NorthernTel Representative gave you when you subscribed e Listen to the instructions If necessary enter your mailbox number your 7 digit telephone number e Enter your temporary password this is your telephone number including your area code e Change your temporary password Choose a password of 4 to 15 digits that does not begin with L0 Enter the password you have chosen and press Choose a password that s easy to remember because you ll have to enter it whenever you want to access your messages e After the tone record your name your telephone number or the name of your company then press Press a second time to confirm e Record your personal greeting maximum 30 seconds Begin recording when you hear the tone Press when you have completed your greeting then press a second time to confirm e Press to exit T
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