Bria iPhone Edition User Guide
Contents
1. Match Number 1613x Add Prefix 9 The dial plan is added to the list anal gt 1 10 PM 100 HE Account Dial Plans Local gt Press to add a new Dial Plan rule See the Quick Help for details 34 Bria Phone Edition User Guide Designing the Dial Plan A dial plan has two parts e A pattern that the phone number the input must match e The modification to make if the input matches that pattern removing a prefix adding a prefix or removing one prefix and adding another one Subsequence substitution 1s also supported Example 1 Match number 1613x Remove Prefix 1613 Add Prefix 9 If the input starts with 1613 then remove the 1613 then add 9 and dial the number So 16135550012 is dialed as 95550012 Example 2 Match number 2 9 xxxxXXXXXX Add Prefix 1 If the input is a 10 digit number starting with a number other than 1 then add 1 and dial the number So 6045550012 is dialed as 16045550012 The Pattern The pattern can be made up of any combination of the following me A collection that can include range For example 6 9 means 6 7 8 9 Or 136 9 means 1367 8 9 EY vo EE Repeat the last element 0 or more times For example with the pattern 12 the following input will match 1 The 2 1s repeated zero times 12 122 1222 and so on The Modification The modification can add or remove characters With devices2. Bria Phone Edition User Guide CounterPath Corporation CounterPath Corporation Suite 300 One Bentall Centre 505 Burrard Street Box 95 Vancouver BC V7X 1M3 Tel 604 320 3344 sales Ocounterpath com www counterpath com O February 2011 CounterPath Corporation All rights reserved This document contains information proprietary to CounterPath Corporation and shall not be used for engineering design procurement or manufacture in whole or in part without the consent of CounterPath Corporation The content of this publication 1s intended to demonstrate typical uses and capabilities of the Bria Phone Edition application from CounterPath Corporation CounterPath makes no warranty regarding the content of this document including but not limited to implied warranties of fitness for any particular purpose In no case will CounterPath or persons involved in the production of this documented material be liable for any incidental indirect or otherwise consequential damage or loss that may result after the use of this publication oo CounterPath and the aN logo are trademarks of CounterPath Corporation This manual corresponds to Bria iPhone Edition version 1 2 8 iPhone iPod touch and iTunes are registered trademarks of Apple Inc The Bluetooth word mark figure mark and combination mark are all trademarks that are owned by the Bluetooth SIG Rev 5 Contents A DOUt Bra 1PhOne EMO UA l COA D la 3 Device Kogun A o E E
3. Speakerphone Tap to record page 12 or transfer this call page 15 11 CounterPath Corporation 3 6 Recording Calls 97789908755 mute keypad si hold add call i ecording indicator E 05 PM 51 t Ll 97785558755 You can pause recording by stopping recording and then starting again Both recording sessions are saved in one file all End Cal ios ao Start Recording mute keypad Tap More then tap Transfer Start Recording fo als Cancel hold add call End Call Navigate Back Stop Recording Tap More then tap Tee Stop Recording Recording also stops automatically when you end the call Cancel Listen to the recording on the History screen 11 47 AM 53 La 531 La Tap 1147 AM 80744 Cae Outgoing call Today 11 46 AM 35 seconds Info Call Recording Filename rec_9 785558755 0 wav Listen to Call Recording Size 88 kb Duration 00 11 Position 00 00 main 97785558755 Tap Creaie How Conbact You can also manage the recording in 1Tunes Select your device click the Apps tab at the top of the screen scroll down to file sharing then click the Bria icon in the Apps panel The recordings appear in the Bria Documents panel 12 Bria Phone Edition User Guide 3 7 Placing a Second Bria Call Using the Dialpad il z 12 08 PM EI EA Kokila Perera Or tap here to go back to the first call Place the call on hold if desired T
4. a Premium Feature amall 2 12 15 PM 89 Ex Advanced WiFi Audio Codecs WiFi Audio Codecs G722 HD OFF G711u ON You can only enable this codec if you have purchased it see page 31 G711a G729a v OFF iLBC ON Subject to remote peer s support Calls will Drag the codec up or down to change its priority in the list See below fail if not possible to negotiate a common codec _ a ah AO Cell Audio Codecs These two screens list the audio codecs that can be used during a WiFi call or 3G call Codecs are programs in Bria involved in transmitting audio each codec has different characteristics and therefore each works better in some situations than in others Novice and Non technical Users We recommend you enable all codecs and let Bria select the best codec to use in a given situation Technically Savvy Users You may choose to enable one some or all codecs If only one codec is enabled all calls will be made with that codec If more than one is enabled Bria negotiates the codec to use from among the enabled codecs with the other person You can prioritize codecs by dragging them up or down in the list Codecs higher in the list are given a higher priority in the offer when negotiating codecs with the other party Therefore moving a codec higher should improve its chances of being chosen G 722 is a wideband codec All other codecs are narrowband When a wideband codec is used data usa
5. If phone numbers from your contact list need to be modified for example to remove extra characters i Josephine Barstin x such as you can set up a dial plan See page 34 a SE j D Kay Barr Search for the Kyle Finkelstein contact and tap it RE Kokila Perera Contacts Larry Bian Kokila Perera Lorene Reno Lyle Barrera work 1 444 bile 604 655 1122 ringtone Default Tap the desired phone number Call 1444 Tap Call Cancel The network quality issues Message This message appears if there is network congestion or a poor quality Wi Fi signal Try moving closer to your Wi Fi access point Bria Phone Edition User Guide Making a Call from another Account If you have more than one account enabled you can select the account to use on a given phone call The current account n gt 1 10 PM 100 2 Phone Ready ES To select the account tap 100 GaP Select dial out account 2 1331 ota The new selection ou want to use sl amp Jsantos y Phone al gt 1 10 PM 100 Es NY Phone Ready pS CounterPath Corporation 3 4 Handling Incoming Calls When Bria Is in the Foreground all 2 09PM 94 lamb This is the account number it appears only Kokila Perera if you have more than one account enabled incoming call page 6 It tells you which account the call 1331 is coming in on AAPP Dectine Answer Whe
6. laa A Phone Ready 3G can be used only on devices that A AA support 3G see page 3 Phone Services Error If your device does not support 3G 3G calling is not currently enabled this message will never appear Go to User Preferences to enable this feature This message appears if you did not enable 3G Use of 3G is optional to turn it on go to Settings gt User Preferences Quitting If you are using a device that does not support multi tasking page 3 tap the Home button on the iPhone Bria unregisters and quits If you are using a new generation device tapping the Home button does not quite Bria To quit and unregister double tap the Home button on the iPhone The list of active applications appears Long tap the Bria icon until the red icon appears Tap the red icon to close the application 3 2 Multi tasking with Bria If you are using a device running 1OS 4 that also supports multi tasking page 3 you can switch to another application including switching to answer a native phone call Any Bria phone call will be put on hold If you are not running 1OS 4 switching applications will hang up the Bria phone call CounterPath Corporation 3 3 Placing a Call Using the Dial Pad sal 1 04 PM 95 fab Phone Ready Enter the phone number Clear the entire entry Tap Backspace From the iPhone Contact List Tap the Contacts tab at the bottom of the screen til 8 29 PM BA E Edin Contacts
7. during a WiFi call a call made over the WiFi internet connection try setting this interval to a lower number such as 20 Same as above except the interval applies to registrations made over the 3G network which can be made on an iPhone but not an iPod when you are not in a WiFi zone 24 Bria Phone Edition User Guide 4 2 User Preferences amall gt 12 12 PM 89 ED Settings Preferences General Allow 3G Calls OFF Run In Background Incoming Call Play Ringtone EN EM Vibrate ON on FOFF Alert Answer Contact Image OFF End Top of the Screen atl gt 12 13 PM 89 2D amall F 12 12 PM 89 2 Settings Preferences Settings Preferences Incoming Call Custom Colors Play Ringtone Select Your Colors gt Alert Answer Show Domain FOFF Vibrate LON Phone Number Presentation OFF Contact Image Client side Call Forwarding Ringtone Marimba gt NA 9 Forward Calls OFF Active Call Background To Number Custom Image See Quick Help for details T 10 Bottom Half of the Screen A ee Allow 3G Calls Run in Background ON When a Wi Fi connection is not available Bria will attempt to place calls using the cellular data channel Data charges with your mobile carrier will apply If you turn this setting on we recommend you purchase the G 729 codec page 31 because it provides better audio quality on 3G calls OFF When a Wi Fi connection is not available you will no
8. 3 T A E E OOO o E EE 3 Comisuane Bra trnone Edo essaiera E T 3 DAA A o OE E 7 Starting and Quitting Bi cpiesccs sntcresacsascbeansavinacnesedbaudansdawndesctensvanedraadactioastnsedneuatineusdeoteereed 7 Multas MI Sd ri 7 aii AA ep oo A e oo E E 8 Handling Incoming Calls Nite 10 Handling One TESTA aS ie OS ecuestre rol eoliano niekina 11 GA AAPP A 12 Piensa second Bra a na risrrs rociero eel 13 Handing Two Established tU aos naar coi 14 MATTE do A E EEEE E EEE 15 Atendo TTA eaaa r E E E E ER 16 Comercnco E ne E E E E E E E 17 A E E eeerer enter eeerr rere 18 PRC COS SIM Y ONC CIM AI e sc ahttateodteew E pla blo 20 DC T diet sedate scarico 21 PRC COWIE SC UIC eo 22 Uor sr 131110 gt atts ian a E E E A E E canssaesssanascceeats 29 Advanced UNOS eorr O E oadiebiee tactacenoseesteesactedon See 27 AS A E in NE E A 31 A OUO S DOO e a A E E E E E A 32 ABITE g AA ENE OE E O A EA E E E E 34 E A E AOA E S O A 37 CounterPath Corporation Bria Phone Edition User Guide About Bria Phone Edition Bria iPhone Edition is a SIP based phone for the Apple Phone M mobile digital device iPod touch mobile digital device and iPad mobile digital device With Bria Phone Edition Bria you can use the Wi Fi internet connection on your iPhone iPod touch or iPad to make and receive calls without using cellular data In addition with iPhone and iPad but not with iPod touch you can use the cellular data connection for phone calls
9. IP address Therefore only the private IP address will be used Typically Global IP should be set to OFF STUN Server Used only if STUN is ON The default is counterpath com If you select the User Specified profile you can specify a different STUN server ICE ICE is involved only in media routing it is not involved in SIP signaling e ON Bria will use ICE to discover addresses for media packets ICE provides a good guarantee of two way audio However to use ICE successfully both endpoints in a call must use ICE and specifically must use draft 19 of the ICE standard OFF Try turning ICE off if you are not using iPhone behind a firewall or NAT DNS SRV ON Bria will use DNS SRV to discover the network addresses for your VoIP service provider s VoIP related services such as a STUN server if any OFF Bria will not use DNS SRV for discovery Only turn this setting off if your system administrator advises you to do so STUN 3G This setting has the same function as STUN but applies only when you are connected over 3G ICE 3G This setting has the same function as ICE but applies only when you are connected over 3G CounterPath Corporation Audio Codecs Selection antl 2 12 14 PM 89 Es Advanced Cell Audio Codecs Cell Audio Codecs J u G729a v iLBC G711u G711a GSM Subject to remote peer s support Calls will fail if not possible to negotiate a common codec v Recommended codec for 3G available as
10. Include this information if possible e What you were doing when the problem occurred e Your Apple device model e Any recent changes you have made to your setup of Bria e Whether you are in your home Wi Fi zone your normal Wi Fi zone or a different Wi Fi zone e Whether you normally have 3G enabled on your device and in Bria Turn off Verbose Logging Click Apply Changes 33 CounterPath Corporation B Dial Plans You can create a dial plan in order to modify a phone number used in a phone call the input in order to ensure the call is placed successfully For example you could create dial plan to change any number that starts with 1613 to just 613 Setting up Dial Plans You can create as many dial plans for an account as you need A dial plan belongs only to one account Bria goes through the dial plans in the order in which they appear on the screen Go to Settings gt Accounts gt tap the account Scroll down Accounts Account Password vc e Domain domainA com Voice Mail VM Number Dial Plan Number Prefixes gt antl D 11 01 AM 73 ua Acc Tap Account Dial Plans To modify Account Settings p For details see the Quick Hel Wish to add remove number prefix Press to add a new Dial Plan rule See the Quick Help for details Tap aul gt 1 09 PM 100 HE Cancel New Dial Plan Complete the fields as required see below Name Local
11. Keep Awake above is ON incoming calls will be forwarded to this phone number The number to forward calls to when Forward Calls is ON 26 Bria Phone Edition User Guide 4 3 Advanced Settings anti S 12 13PM 89 a all gt 12 13 PM 89 ma aul 12 13PM 89 Gab Settings Advanced Settings Advanced Settings Advanced Audio Codecs Selection Network Traversal Strategy v Support RPort On Cell Audio Codecs gt Current Strategy Default Config gt Support PRACK ON WiFi Audio Codecs gt VPN Support y Application Logging v i raen TLS Cert Management y Use VPN If Active OFF Verbose Logging OFF Verify TLS Cert ON Media Options v SendLog Call Statistics gt Voice Activity Detection OFF Sterne ll Support RPort on Reset to Defaults Apply Changes Noise Reduction ON v Apply Changes or application restart needed Support PRACK ON for changes to take effect For details see the Quick Help RAO e T AO Quality Of Service OFF AO Settings F H Settings Top of Screen Middle of Screen Bottom of Screen Settings If you make changes to the fields identified by a you must tap the Apply Changes button at the bottom of the screen or restart Bria A A Network Traversal Strategy Tap to Tap to display the choices see below the choices see below Use VPN If Active A ee eee you are using Bria with a VPN connection to your network set this field to ON to force Bria to select the VPN net
12. O o Change the name as desired For example business account Provided by your VoIP service provider VM Number The number to dial to connect to voicemail and check messages Provided by your VoIP service provider If there is a number in this field tapping the VM icon on the phone will connect to voicemail page 13 Account Dial Plan Optional See page 34 Account Advanced 22 Bria Phone Edition User Guide Account Advanced To change these fields you must first unregister the account soni D 12 11 PM 89 ap mill D 12 11 PM 89 tap mill D 12 11 PM 89 ap Account Account Advanced Account Account Advanced SIP Registration Call Dialing Account Account Advanced Account Additional Incoming Calls i Out Proxy sip01 counterpath com 9 Use Tel Uri OFF Auth Name 1366 i liana _ Transport and Security Refresh Interval 900 SIP Transport UDP gt DTMF Type Send DTMF using RFC 2833 gt UDP Keep Alive Encrypt Audio Never gt WiFi Interval 30 s Network Traversal SIP Registration Cell Interval 9 i Global IP Incoming Calls KIM To modify Account Settings please unregister first PEE Global IP 3G OFF For details see the Quick Help Single Register OFF Lu and A T AO Settings Top of Screen E Middle of Screen Settings Settings Bottom of the Screen Field Description Out Proxy If your VoIP service provider has an outbound proxy and requires that you provide th
13. about the current last call For example the number of packets lost Network Traversal Strategy call gt 12 14PM sz Select a profile So e Default Configuration STUN ON ICE OFF DNS SRV ON lc errr Bria will use the STUN server at stun counterpath com to discover the public Default Configuration v address of your device It will present that public address for SIP signaling Aopitealica Maiada and when negotiating media routing Server Managed e Application Managed STUN ON ICE ON DNS SRV ON User Specified Bria will use the STUN server at stun counterpath com to discover the public address of your device It will present your public address for SIP signaling ne and both your public and private addresses when negotiating media routing cia ea Server Managed STUN OFF ICE OFF DNS SRV ON ICE OFF y A m Bria will present your device s private address for SIP signaling and when negotiating media routing Choose this option 1f your VoIP service provider advises you that 1t has implemented a network hosted NAT traversal or far end NAT traversal technology such as a session border controller SBC media proxy or RTP relay User Specified Set the settings as desired This profile lets you specify a different STUN server 28 Bria Phone Edition User Guide Field Description STUN e ON Bria will use a STUN server to discover your public IP address e OFF Bria does not discover your public
14. ap Add Call ail TPM 15 A Frank Chan End Call Dial the number of the second person and tap Call When the call connects the first call is put on hold You are now speaking to the second person To switch to the other person tap Swap Cal From the Contact List P 12 08 PM 134 A Kokila Perera Or tap here to go back to the first call Phone Ready Place the call on hold if desired Tap Add Call 12 19 PM End Call A Frank Chan Call 2764 Transfer to 2764 Tap Contacts Search for the person and Cancel tap the phone number Tap Call When the call connects the first call is put on hold You are now speaking to the second person To switch to the other person tap Swap Call End Call 13 CounterPath Corporation 3 8 Handling Two Established Calls Handling Two Bria Calls To switch to the other person tap Swap Calls Frank Chan Patan mute keypad speaker Le wwe merge Remote Hold End Call Swap Calls Bria Phone Edition User Guide 3 9 Unattended Blind Transfer You can transfer the current Bria call to a second person without first talking to the second person Using the Dialpad a mute Tap More da mute keypad speaker La ma Transter Cancel Phone Ready If necessary tap Phone to display the Dialpad Type the number to transfer to Tap Xfer Tap More End Call If necessary tap Contacts Search for and tap the c
15. at address to Bria enter the domain name or the IP address obtained from your provider May not be required But if it is required it will be provided by your VoIP service provider Send DTMF using The method used for DTMF sent when you press a number key when dealing with an auto attendant such as press 1 for customer service Enter the value specified by your VoIP service provider Global IP e ON Bria will publish its public IP address at the signaling level The public address may not work with some NATs or firewalls e OFF Bria will publish its private IPs at the signaling level Typically you turn this field off only if instructed to do so by your system administrator Global IP 3G This setting has the same function as Global IP but applies only when you are connected over 3G een If you set this setting to ON you must also set Global IP to ON Use Tel URI Change this value only if advised to do so by your VoIP service provider e ON Prefix SIP URIs with tel MS e OFF default Prefix SIP URIs with sip SIP Transport Tap to display the choices Contact your VoIP service provider to identify the types of transport that are supported e UDP and TCP do not support signal encryption e TLS does support signal encryption If TLS is selected a given call will be encrypted if the other person also uses TLS You may also need to install a certificate on your iPhone speak to your VoIP service provider Encrypt Audi
16. g Bria Diagnostics When you have a problem with Bria customer support may ask you to turn on diagnostics in order to capture information 1 Go to Settings gt Advanced Settings and turn Verbose Logging to ON If it is currently on turn it off and then turn it on again in order to start logging to a new log file Click Apply Changes 2 Reproduce the problem When done go to Settings gt Advanced Settings again 3 Tap Send Log A prompt appears Tap Yes Sending Log Having a technical issue and want t send a diagnostic log to our suppo team Follow up with our team will be required Sending Log Success The log has been sent Ref AO4796F6 i Press OK to prepare an email for our support team Please include as much detail as possible It will assist us in resolving the issue The log file is sent to OK CounterPath Tap OK A new e mail opens Enter a description of the problem See below for details Then tap Send The e mail opens in the e mail service that you have configured on your iPhone If you have not yet configured a service you will first be prompted through the setup steps and then the new e mail will open 3 37 PM 51 22 cancel Bria iPhone Editi send To support counterpath com Cc Bcc Subject Bria iPhone Edition v1 2 8 Log The log has been sent Ref A04796F6 32 Bria Phone Edition User Guide Enter a description of the problem
17. ge will be higher and audio quality will generally be better When a narrowband codec 1s used data usage may be lower but audio quality may be affected Data usage for the narrowband codecs from high to low usage is G 711a G 711u GSM iLBC G729 G 722 is available only with specific platforms see page 3 for information If you do not have one of these platforms this codec will not appear on the list 30 Bria Phone Edition User Guide 4 4 Premium Features sal gt 4 02 PM 70 gt Settings App Store Purchase Premium Features Items available for purchase bel G729 Audio Codec gt Sync Premium Features If you have already purchased a premium feature and it does not show as installed use the button above to sync with the App Store G 729 Audio Codec G 729 is a narrowband codec that is intended for low bandwidth use It is particularly recommended if you will be making calls over 3G because it provides better audio quality on your cellular data connection To purchase this codec tap the item On the Product Detail screen tap the price button to connect to the Tunes store A confirmation prompt appears Tap Cancel or Buy 31 CounterPath Corporation A Troubleshooting More Information e You can view Frequently Asked Questions at https support counterpath com default asp W367 e You can visit the Bria iPhone Edition forum at forums counterpath com gt Bria iPhone Edition Usin
18. he Phone or iPod touch Interactive Connectivity Establishment A method for traversing a firewall A unique number that identifies a computer Computers on a network use the IP address communicate with each other Interactive Voice Response IVRs use DTMF The audio portion of a call Compare to Signaling A call made using the phone service that comes with the iPhone Does not apply to the iPod touch or iPad The phone service that comes with the iPhone The information in a call that deals with establishing and controlling the connection and managing the network The non signaling portion of the call is the Media Session Initiation Protocol The signaling protocol followed by Bria Professional for handling phone calls An account that provides the user the ability to make VoIP phone calls The account encapsulates the rules and functions the user can access Simple Traversal of UDP through a firewall or NAT A call made over the WiFi internet To make a WiFi call you must be in a WiFi zone A call made over the 3G cellular network If you start or receive a call with an iPhone when you are not in a WiFi zone the call will be a 3G call Not all supported devices support 3G see page 3 3 CounterPath Corporation 38
19. ides this service Bria Phone Edition User Guide 2 3 Configuring Bria Phone Edition 1 Tap the Bria icon on the iPhone Ab 9 54 AM 38 ma Settings Accounts Tap al 10 59 AM 73 lal Cancel New Account In order to place a call you must have a SIP account configured and enabled sail 3 38 PM 82 2 A Account Status Not Registered N Press to create a new account For rose Account details please see the Quick Help O Register so Password ce Account Name 1331 Domain domainA com User Details Voice Mail Display as Joseph Santos VM Number T 2 Username 1331 Settings Password aiiai Dial Plan Number Prefixes gt Complete the User Details section oll l Voice Mail section optional with th Domain PTI Account Advanced gt information provided by your service provider To modify Account Settings please unregister first For details see the Quick Help Then tap Register m0 Settings 2 When you have successfully registered tap the Phone icon and try placing a call Having Trouble Registering or Placing a Call If you cannot register or if you can register but cannot place a call go to the Bria iPhone Edition FAQ at support counterpath com default asp W367 support counterpath com gt FAQs gt Bria iPhone Edition CounterPath Corporation Setting up Multiple Accounts You can set up more than one account if for example you have service f
20. n Bria Is in the Background If you have an iPhone 3GS or iPhone 4 or 3rd generation iPod touch or iPad you can run Bria in the background and still receive calls If you tap Close the incoming call will continue to ring until your voicemail picks it up or the other person hangs up Tap View Incoming VoIP call from kperera Kokila Perera Kokila Perera incoming call AA ak 1331 Close View Tap Decline or Answer SN Dectine Answer You can configure Bria so that when you tap View on the first prompt the call is immediately answered and the second screen does not appear See Alert Answer on page 25 10 Bria Phone Edition User Guide 3 5 Handling One Established Call Mute or unmute Hold or release hold Place a second phone call gt 12 08 PM 63 m Kokila Perera 00 05 fr vr ADE N mute keypad speaker A ON N hold add call more Media Active G711u B000 End Call Handling a Bria Call and a Native Call Tap to return to the native call The Bria will be put on hold Although there are two calls only one is a Bria call So you could start another Bria call See Handling One Established Call on page 11 T 5 06 PM 43 gt Touch to return to call 01 19 Kokila Perera 01 47 A speaker Jl add call JOPE End Call Tap to show a keypad in order to enter numbers for example when choosing menu items such as enter 1 for customer support
21. o If the transport is set to TLS you can encrypt a phone call at the media audio level Never Audio is not encrypted If Possible On a given call audio will be encrypted if the other person supports and is also using audio encryption If not audio will not be encrypted Always Audio will always be encrypted The call will fail if the other person cannot accept encrypted calls 23 CounterPath Corporation RR Incoming Calls Single Register SIP Registration Refresh Interval in Secs UDP Keep Alive WiFi Interval UDP Keep Alive Cell Interval Typically ON in order to receive calls If OFF you will not be able to receive calls using Bria To change the value first set Enabled to OFF Applies only if Global IP is ON e ON Bria will will register using a single register request e OFF default Bria will will register using an unregister and a register Only choose ON if advised by your VoIP service provider The timer interval between Bria s attempts to register in order to refresh the account registration This value is placed in the Expires header field of the SIP REGISTER message Change this value only if advised to do so by your VoIP service provider A keep alive message is a mechanism for maintaining a pinhole through your firewall so that the account registration is maintained The interval specifies how often the message is sent in seconds If you are experiencing problems
22. ontac and tap the phone number Call 2764 Transfer to 2764 Tap Transfer After a few seconds the transfer is completed Cancel 15 CounterPath Corporation 3 10 Attended Transfer You can speak to the second person first then transfer the first person to them ee eee E E Kokila Perera Establish two calls page 13 Tap More end Call Swap Calls When ready tap Transfer to The live call is transfered to the on hold call You know there are two calls established because the Swap Calls button is showing Transfer to Colin Levent Cancel 16 Bria Phone Edition User Guide 3 11 Conference Call When you have two Bria calls established you can merge the calls into a three way conference call Establish two calls page 13 Tap Merge The two calls are merged into a conference Kokila Perera You know there are two calls established because the Swap Calls button is showing Conference keypad speaker I a6 amp hold split calls more AA JOTI a end Call If desired you can split the conference back into two calls Clicking End Call ends the conference and hangs up on both calls 17 CounterPath Corporation 3 12 Call History Tap the History icon at the bottom of the screen all es 3 30 PM 88 lam In Missed Clear Tap to filter as i gt E desired amp Rita Santos ca gt r Yesterday 8 Colin Levent nan pra Oa GE Kokila Pe
23. pport RFC 3581 the server should respond with the rport parameter set to the incoming public IP port and the received parameter set to the public IP address This is the default behavior in previous Bria versions e Off Bria does not have the rport parameter in the Via header If your calls drop within 30 seconds to 2 minutes after the call is successfully established try different combinations of rport and PRACK off on on on on off If none of these combinations solve the problem turn both the settings off again default Support PRACK e On Bria advertises that that it supports 100rel and allows PRACK as defined in RFC 3262 The outgoing INVITE message will have 100rel in the Supported header and PRACK in the Allow header This is the default behavior in previous Bria versions Off Bria will not advertise these features there will be no 100rel in the Supported header If your calls drop within 30 seconds to 2 minutes after the call is successfully established try different combinations of rport and PRACK off on on on on off If none of these combinations solve the problem turn both the settings off again default Verbose Logging Leave this setting OFF unless customer support instructs you to turn it ON in order to troubleshoot a problem you are having on your computer See page 32 Send Log Press the button to upload the current log to your provider Call Statistics To show detailed information
24. r iPod 3rd generation or newer and any generation of iPad iPhone 4 iPhone 3Gs iPhone 3G iPad Wi Fi 3G fiPad Wi Fi f1iPod touch 4th generation 8GB 32GB and 64GB models after September 2010 1Pod touch 3rd generation 32GB and 64GB models after September 2009 1Pod touch 2nd generation Bria iPhone Edition will run on these devices but you will not be able to run Bria in the background page 10 switch to another application while on a Bria phone call page 7 or use the G 722 codec page 27 These devices are Wi Fi devices they do not support 3G Installing Bria iPhone Edition allows you to make calls when you are in a Wi Fi zone 2 2 Getting Ready 1 Once you have installed Bria Phone Edition make sure you have set up Wi Fi and 3G correctly in your device e Set up Wi Fi from the main iPhone screen tap Settings gt Wi Fi Turn on the Wi Fi field The Choose a Network panel will be populated with access points Tap to choose an access point and wait for the item to show a checkmark indicating that you are connected CounterPath Corporation e Set up 3G if applicable from the main iPhone screen tap Settings gt General gt Network Turn on the Enable 3G field 2 Obtain the following information from your VoIP service provider e Your username password and domain e Your auth name authorization name if used by your service provider e Your voicemail number if your service provider prov
25. rera o gt D History Clearing the History Tap to clear the current view For example clear only outgoing calls Kokila Perera amp Kokila Perera History Tap to confirm TA Today 6 38 Ph Today 5 35 FP Tod 453 P Clear All Entries 18 Bria Phone Edition User Guide Creating a Contact from History You can create a contact from a history item tl 3 30 PM 294 A An Oul In ETT Clear amp 2300 UA gt amp Ri 152 PM Tap the arrow icon EA Yesterday amp Colin Levent aan pra EA amp Kokila Perera flor aii ZI5SPM 1004 3 Colin Levent The account in on A incoming call Today 3000 PM Account 1131 main 230 0 Croalo Now Contact Tap Create New Contact or Add to Existing Contact Add to Existing Conincl main 230 0 add new phone If you tap Create the New Contact screen ringtone Default appears with the number already entered Complete the other fields ecebila Ga add new URL wdd new spdress Or if you tap Add the contact list appears Tap the contact where you want to add this number pa The contact is immediately updated the call came gt gt gt gt all 8 29 PM a gt EE Contacts J a Josephine Barstin A EA ii ln E Kay Barr p Kyle Finkelstein y Kokila Perera o y A Larry Bian 3 u Lorene Reno Y Lyle Barrera 19 CounterPath Corporation 3 13 Acce
26. rom two different VoIP service providers sal Q 11 42 AM 100 ha Settings Accounts at lal Ta gt ee a el Pe gt nal 2 10 59 AM 73 gt A A a Cancel New Account Account status User Details 100 lua Set up the account in the usual way cada Settings Accounts Username Tap Save Password The Accounts screen Domain reappears ees ee Both accounts are enabled and registered Account Status The account can be used to make and receive phone calls see page 9 The account can only be used to make phone calls see page 9 CO The account is disabled You can open the account and enable it it will then automatically register Account is enabled but it is not registered To register open the account and tap Register If you do not want to use an account you should disable it rather than unregistering If you leave the account unregistered instead of disabled it will automatically register next time you start Bria which may not be desired behavior Deleting an Account To delete an account go to the Accounts list and swipe across the account The Delete button appears Tap Delete This swipe action is a standard Apple action for revealing the Delete button for any item Bria Phone Edition User Guide 3 Using Bria 3 1 Starting and Quitting Bria Start Bria After a few seconds the message Phone Ready appears Bria 1s ready anll S 1 03 PM 95
27. running on 10S 4 the modification can be made up of digits wildcards or symbols With other devices the modification can be made up only of digits 35 CounterPath Corporation Advanced Dial Plan Subsequence Substitution The feature is supported only on devices running on 10S 4 The match pattern can include a sequence of numbers to match and another sequence to substitute for the match This feature is useful if you want to convert a sequence within the input not just add or remove a prefix The syntax is lt input sequence substitute sequence gt For example lt 604 250 gt means change the sequence 604 to 250 The sequence substitution element can be combined with any other elements in the match pattern For example x lt 604 250 gt x would change match 6045551212 and 16135556040 and in both cases change the 604 to 250 36 Bria Phone Edition User Guide C Glossary Bria call DTMF Home button ICE IP address IVR Media Native call Native phone service Signaling SIP SIP account STUN WiFi call 3G call A call made using the Bria screen Compare to native call Dual tone multi frequency DTMF is the system that is used in interactive voice response menu systems such as the menu system for accessing voicemail messages The DTMF system allows the user to interact with the menu by pressing keys on a dial pad or keyboard The button at the bottom of t
28. ssing Voicemail If your VoIP service provider provides a voicemail service then incoming calls go to voicemail if e Bria is not running e You already have two calls established The voicemail indicator on the iPhone home screen E The voicemail indicator on the Bria screen anil S 1 03 PM 95 laa Tap the voicemail icon the voicemail number appears in the entry field Place the call in the regular way If no number appears you have not set it up in settings see page 22 20 Bria Phone Edition User Guide 4 settings Tap the Settings icon at the bottom of the screen cl gt 4 27 PM 82 ab cc amp Account Settings gt amp User Preferences gt h Advanced Settings gt Premium Features gt Help gt o About gt Settings 21 CounterPath Corporation 4 1 Account Settings All the fields on this screen must be supplied by your VoIP service provider anal gt 3 34 PM 81 a Accounts Account Account Status Not Registered Account Name 1331 Enabled OFF User Details Display as Joseph Santos Username 1331 noO Settings Top Half of Screen amil F 3 38 PM 82 ED Accounts Account Password v0 000000 Domain domainA com Voice Mail VM Number Dial Plan Number Prefixes gt Account Advanced gt To modify Account Settings please unregister first For details see the Quick Help no Settings Bottom Half of Screen
29. t be able to place or receive calls ON If using UDP for transport page 23 OFF If using TCP or TLS for transport This setting lets you receive calls when Bria is running in background and your transport is UDP Turning this setting on decreases battery life But if itis turned off you will not be able to receive calls if you are using UDP If you are using TCP or TLS there is no need to turn this setting on Play Ringtone ON to hear the ringtone ON to vibrate when you receive a call ON to display the contact image while receiving or making calls The image that appears when you are on a call Custom Colors Controls the behavior of the incoming VoIP call prompt when you receive a call when Bria is in the background e ON If you click View the call is immediately answered The Incoming Call screen does not appear OFF If you click View the Incoming Call screen appears You can then choose either Answer or Decline You can change the color of various parts of the screen This setting includes a Reset button so you can easily return to the default ON The phone number displayed for an incoming outgoing or established call will include the domain name for example 1234 myVoipProvider com OFF default The domain name is not included in the display 29 CounterPath Corporation RA Forward Calls ON to send all incoming calls to a specific number So long as Bria is enabled and registered and
30. when you are not in a Wi Fi zone Standard Telephone Features Bria Phone Edition has all the standard telephone features including Call display and Voicemail Indicator Speakerphone Mute and Hold Call history list of received missed and dialed calls Call transfer Three way audio conference Audio codecs G 711 G722 GSM and iLBC with an option to purchase codec G 729 Ringtones and contact avatars Support for DTMF the ability to enter numbers to use an auto attendant Advanced Features NAT traversal STUN and ICE Secure call signaling TLS Audio encryption SRTP Quality of Service QoS DNS SRV record lookups Call quality statistics Application diagnostics logging and log files uploading Accessories The following accessories are supported Headset with microphone including Bluetooth Bria iPhone Edition uses the ear piece and microphone on the headset Headphones no microphone Bria iPhone Edition uses the ear piece on the headphone and the built in microphone on the iPhone CounterPath Corporation Bria Phone Edition User Guide 2 Configuring 2 1 Device Requirements Operating System Your device must run on 10S 4 0 or higher To check your operating system on the device Home screen tap Settings gt General gt About and look for the Version Supported Devices For best performance we recommend the newer generation of devices Phone 3Gs and newe
31. work interface If you are not using a VPN set to OFF Do not set this field to ON when you not using a VPN connection the wrong network interface may be selected resulting in registration problems Voice Activity Detection e ON default audio is not transmitted when no one is speaking Turning this feature on may reduce bandwidth usage e OFF audio is transmitted when no one is speaking Noise Red Noise Reduction When ON Bria attempts to reduce background noise Typically ON when you are not using a headset typically OFF when you are using a headset QoS If desired ask your VoIP service provider if QoS is supported QoS Quality of Service can allow your phone calls to be given a higher priority on the network Audio Codecs Selection Tap to display more information about these two fields See page 30 Verify TLS Cert Applies only if you use TLS as the transport ON default Bria attempts to verify the certificate sent by the SIP server to see if it is trusted For the certificate to be trusted a corresponding CA certificate provided by your VoIP provider must be installed on your device using the iPhone Configuration Utility for example OFF Bria accepts the certificate without attempting to verify it 27 CounterPath Corporation RA ee Support RPort e On the outgoing INVITE message will have an rport parameter inside the Via header which indicates that Bria supports RFC 3581 If the server also su
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