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Troubleshooting Guide - Zoom Imaging Solutions, Inc.

1. Insert the cleaner straight all the way in and pull it out Repeat this a couple of times for each color e For yellow insert the cleaner until the arrow mark on the cleaner is hidden e For the other colors insert the cleaner until it stops on the line next to the point of the arrow 6 Refit the cap Do not touch the slit glass cleaner pad the toner on the pad may Stick to your hands and the cleaner pad may be stained T Replace the cleaner in the front cover Check that the cleaner is securely held by the latch Proceed to cleaning the main charger Cleaning the Slit Glass and Main Charger 63 E Cleaning the main chargers Pull out straight the knob of the charger cleaner for yellow until the red mark appears 1 Clean all the chargers in the order of yellow magenta cyan and black Insert the charger cleaner straight until it stops Repeat steps 1 and 2 a couple of times 2 3 Close the front cover 64 Cleaning the Slit Glass and Main Charger Cleaning the Hole Punch Dust Bin When the hole punch dust bin becomes full dispose of the paper punchings following the procedure below ES E Hole Punch Unit MJ 6101 MJ 6004 1 Open the Hole Punch Unit cover 2 Pull out the hole punch dust bin
2. No Check Yes No Corrective Action 1 Are the IP address properties correctly set Next Step 5 Set up the IP address correctly u 2 ls the HTTP server on the equipment enabled Next Step 5 Enable the HTTP server in the HTTP Network Service 3 Isthe IPP print correctly set Next Step E Set up the IPP print service correctly u 4 Were the proper printer drivers installed Next Step i Refer to the Software Installation Guide to install the proper printer drivers 5 Is the IPP port configured with the correct URL Next Step m Refer to the Software Installation Guide to configure proper port 6 Can you print to the equipment See the following section to fix the problem End gt P 77 Cannot print with the equipment network connection problems ll Novell print in a NetWare environment No Check Yes No Corrective Action 1 Are the IPX SPX protocols enabled Is the correct Next Step E Set up the IPX SPX correctly frame type selected 2 If applicable did you successfully set up queue Next Step 5 Set up the NetWare server properly based print 3 Did you configure the equipment for a NetWare Next Step 5 Set up the NetWare network settings correctly connection 4 Did you configure the equipment for Novell print Next Step E Set up the Novell print service correctly service 5 Were the proper printer drivers installed Next Step i Refer to the Software Installation Guide to
3. HS l Oe SS C E 2 Remove the staple cartridge Clearing a Staple Jam 39 1 TROUBLESHOOTING FOR THE HARDWARE Lower the guide while holding the knob A Stapling area CAUTION Do not touch the stapling area The actual needle point could cause you personal injury 4 Remove the jammed staples 5 Holding the knob raise the guide and return it to its original position 6 Fit the staple cartridge on the stapler Insert the cartridge until it is caught by the latch and fixed with a click T Close the front cover of the Finisher 40 Clearing a Staple Jam Hanging Finisher MJ 1031 optional A CAUTION Be careful not to let your fingers be caught between the equipment and the Finisher optional This could injure you 1 Separate the Finisher from the equipment Press the lever to unlock the Finisher and slowly separate it from the equipment placing both of your hands on the front and back of the Finisher 2 Open the staple cartridge unit cover 3 Remove the staple cartridge Lower the guide while holding the knob A Stapling area CAUTION Do not touch the stapling area The actual needle point could cause you personal injury Clearing a Staple Jam 41 1 TROUBLESHOOTING FOR THE HARDWARE 5 Remove the jammed staples Holding the knob raise the g
4. 26 Clearing a Paper Jam 1 TROUBLESHOOTING FOR THE HARDWARE Lift up the Hole Punch Unit and remove the jammed paper 5 Return the Hole Punch Unit to its original position and close the front cover 6 Open the upper cover of the Finisher until it is locked T Remove the jammed paper 8 Close the upper cover Clearing a Paper Jam 27 ll Paper jam in the Saddle Stitch unit optional Saddle Stitch unit is in the inside of the Saddle Stitch Finisher MJ 1030 1 Open the front cover of the Finisher Slide the green handle toward the right and remove the jammed paper 3 Move the green handle to the right hand side Remove the jammed paper and return the lever to its original position 5 Turn the right knob counterclockwise 28 Clearing a Paper Jam 6 Turn the left knob clockwise while pressing it T Remove the jammed paper from the exit portion of the Saddle Stitch unit 8 Lift the lever up and open the paper exit cover of the Saddle Stitch unit 9 Remove the jammed paper 1 0 Close the paper exit cover and the front cover Clearing a Paper Jam 29 ll Paper jam in the Hanging Finisher MJ 1031 optional A CAUTION Be careful not to let your fingers be caught between the equipment and the Finisher
5. Replacing a Toner Cartridge 47 1 TROUBLESHOOTING FOR THE HARDWARE 5 Pull out the seal in the direction of the arrow 6 Push in the new toner cartridge straight until it stops T Close the front cover 48 Replacing a Toner Cartridge 1 TROUBLESHOOTING FOR THE HARDWARE E Replacing a Near Empty toner cartridge RE The message Toner near Empty appears on the touch panel when there is not much toner left in a toner cartridge STORAGE f SETTINGS ze TEMPLATE E REMAIN SET FULL NON SORT COLOR NON STAPLE n BLACK PN EZ FINISHING Z3 AUTO gt 298 COLOR mD PROOF COPY ATAA TEXT PHOTO ZU ORIGINAL Lef MODE x 2 SIDED gt l Toner near Empty Y JOB STATUS Some toner is still left in the toner cartridge while the message Toner near Empty is displayed You can replace the toner cartridge with a new one but if you do so make sure to follow the procedure below This procedure is necessary for the equipment to reset the toner counter for displaying the next Toner near Empty message at the proper time 1 Press JOB STATUS A AUTO C mmm NON SORT KL SS NON STAPLE NER m ZB FINISHING gt gt B gt COLOR ES 121 A a bd SIMPLEX TEXT PHOTO Cmm IE Eg 2siven E27 QRIGNAL amp E La gt J PROOF COPY l Toner near Empty Y 2 Pr
6. 3 Dispose of the paper punchings 4 Push back in the hole punch dust bin 5 Close the Hole Punch Unit cover Cleaning the Hole Punch Dust Bin 65 TROUBLESHOOTING FOR COPYING This chapter describes how to troubleshoot the problems on copying and copy output Copying Problems iitres reta hoi era Senna rbv oa ao eaa uae n Enn Eno Xa ae REP ER X ERR Rx ERR En Rr EXE ER ae R RAP SE Rea peEE 68 Copying Problems See the table below when you have a problem in operating copy function or have an unexpected copy output Problem Description Cause Corrective Action Functions cannot be set Another function that is unavailable for the combination has already been set Some functions cannot be combined For details refer to Chapter 8 of Copying Guide Copying stops while scanning the originals The message The number of originals exceeds the limits Will you print out stored originals appears The number of scanned pages has reached the maximum To copy the scanned images press YES To cancel press NO Copying stops while scanning the originals The message Not enough Work Space to store originals Will you print out stored originals appears No available internal memory remains To copy the scanned images press YES To cancel press NO Copied image is too light No toner is left The message Install new Black Cyan Magenta or Yellow cartr
7. ssssseseeeeneene emen 76 Cannot change settings on the Fonts tab and the Configuration tab sse 76 Network Connection Problems ssssessesieeeseeeeeee eene 77 Cannot print with the equipment network connection problems emen 77 Cannot printwith SMB print oerte ertt eee eo sale E D eid esie i dncnvbecnedanbet 77 Cannot print properly with AppleTalk print ssssseeseeeeeenn mene nennen nene nennen 77 Client Problems ives sicsscisdeecstecceissteicet caves cacetacecndtatveacscesccduvacusedecbeddstvedeadeanctevadasnsdusvessastseasssseeies 78 Checking the client status 5 i cineri centi eed ec de e decedere qose dioec eset ches eee dnd eesti deed eau ce emere hate 78 Hardware Probleinisiss visser cevescvesecveasdesssdesievdusdedecussetusdussenvvsstetuiesdasuadusdvdusdvsbvusdesauesivedsierivetvansd 79 Startup page not printed vec ee i ae ee ee ee 79 Print jobs MOtOUtPUt ssrin EE 79 Print Job Problems This section describes how to clear the print jobs errors E Clearing print job errors Problem Description A print job error occurs and JOB STATUS blinks when the paper specified by the computer is not set in the drawers of the equipment f coPY PEANY Press JOB STATUS button amp AUTO STORAGE SETTINGS p NON STAPLE E FINISHING TEMPLATE REMAIN SET e FULL ee COLOR BLACK AUTO COLOR TEX
8. When trying to print a document using an SMB connection the job cannot be printed and such messages continuously appear as No more connections can be made to this remote computer or Your file could not be printed due to an error Corrective Action SMB print is supposed to be utilized in a small network If you can use Windows 2000 Windows XP Windows Vista or Windows Server 2003 as a print server printing via the Windows Print Server is recommended If you cannot use the Windows Print Server in your network use LPR print instead E Cannot print properly with AppleTalk print Problem Description Text will be printed as stripe lines when printing an email message Some text is not printed in a document When printing from a web browser the web page is not printed in spite of the print job being sent to the equipment Corrective Action If the errors above occur with AppleTalk print use LPR print instead Network Connection Problems 77 Client Problems This section describes how to identify and correct the problems caused by the clients connected to the equipment One of the common examples of clients is a computer that sends a print job to the equipment and make it perform printing ll Checking the client status Problem Description The printing problems are caused by the printer driver settings network settings errors in the network connections and So forth First contact the administrator of the equipmen
9. install the proper printer drivers 6 Isthe IPP port configured with the correct URL Next Step m Refer to the Software Installation Guide to configure the proper port 7 Can you see the equipment in Windows Network Next Step E Check that the SMB protocol is enabled in the Neighborhood client computers 8 Can you print to the equipment See the following section to fix the problem End gt P 77 Cannot print with the equipment network connection problems Printing Problems Network Related 93 B Macintosh environment No Check Yes No Corrective Action 1 Is AppleTalk enabled on the equipment Next Step 5 Enable AppleTalk u 2 Arethe IP address properties correctly set Next Step E Set up the IP address correctly 3 Isthe equipment available in the Chooser when Next Step EN Make sure that the AppleTalk zone is supported you click the LaserWriter 8 printer icon by the Macintosh client 4 Can you access any other network device from Next S Refer to your Macintosh networking the Macintosh computer tep gt documentation or contact Macintosh technical support 5 Can another Macintosh computer on the network Refer to your Macintosh networking print to the equipment If so compare the settings documentation or contact Macintosh technical A End gt to determine which need to be changed to support support print from
10. 2501 Syntax error in parameters or arguments Check whether the mail server is operating properly Turn the power OFF and then back ON Perform the job in error again If the error still occurs contact your service representative 2503 Bad sequence of commands Check whether the mail server is operating properly Turn the power OFF and then back ON Perform the job in error again If the error still occurs contact your service representative 2504 Command parameter not implemented Check whether the mail server is operating properly Turn the power OFF and then back ON Perform the job in error again If the error still occurs contact your service representative 2550 Mailbox unavailable Confirm that the destination Email addresses are correct Check the access privilege for the mailbox in the mail server 2551 User not local Confirm that the destination Email addresses are correct Check whether the mail server is operating properly 2552 Insufficient system storage File is too large for mailbox Confirm the mailbox size on the mail server Transmit again in text mode or with a lower resolution If the error still occurs divide the document and transmit again 2553 Mailbox name not allowed Check if there is an illegal character in the mail box name in the mail server Error Codes 111 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT Try the troublesho
11. READY CHECK SADDLE STITCH STAPLER No staples are left in the stapler of the Saddle Stitch unit Refill the staples LQ P 59 Refilling Saddle Stitch unit staples Finisher READY CHECK STAPLER Staple jam has occurred in the stapler emove the jammed staples of the Finisher Ll P 38 Clearing a Staple Jam READY CHECK STAPLER No staples are left in the stapler of the Refill the staples 2 P 54 Refilling With Staples READY HOLE PUNCH DUST BIN IS FULL Hole punch dust bin is full of paper punchings LB P 65 Cleaning the Hole Punch Dust Bin Remove the paper punchings 8 Messages Displayed on the Touch Panel Message Problem Description Corrective Action READY INNER TRAY FULL The receiving tray of the equipment is full of paper Remove the paper from the receiving tray of the equipment Add paper No paper is left in a drawer or on the bypass tray Set paper in the drawer or on the bypass tray The touch panel indicates which drawer or the bypass tray has no paper To set paper refer to the Copying Guide Call for service The equipment requires adjusting by a service technician Contact your service representative with the error code displayed on the right side of the touch panel A WARNING Never attempt to repair disassemble or modify the equipment by yourself You could cause a fire or get an electric shock
12. 3 Close the Bridge Unit cover Clearing a Paper Jam 21 E Paper jam in the Finisher MJ 1101 and the Hole Punch Unit MJ 6101 both optional Paper Jam in the upper receiving tray 1 Raise the lever and open the upper receiving tray 2 Remove the paper Open the Bridge Unit cover When the Hole Punch Unit MJ 6101 is installed proceed to step 5 Remove the paper Proceed to step 8 22 Clearing a Paper Jam When the Hole Punch Unit MJ 6101 is installed 5 Open the Hole Punch Unit cover 6 Remove the paper by turning the knob T Close the Hole Punch Unit cover 8 Close the Bridge Unit cover 9 Close the upper receiving tray of the Finisher Place your hands on the near and far side of the lever and push to close the tray until it clicks CAUTION Be careful not to let your fingers be caught between the Finisher body and the upper tray of the Finisher This could injure you Tip The upper receiving tray can also be closed by pressing the right side of the lever Clearing a Paper Jam 23 Jam in the lower receiving tray 1 Holding the lever open the upper tray of the Finisher 2 Remove the jammed paper 3 Lower the shutter of the paper exit portion to open it 4 Remove the paper Open t
13. AMBIANTE EST MOINS DE 35 c Jamais la placer en long COMPONENTS W LIRE LE MANUEL D EMPLOI DE L APPAREIL Polyester resin Wax Carbon black AVANT D EN FAIRE USAGE 1333 86 4 Silica 68909 20 6 TOSHIBA TEC CORPORATION 2 17 2 Higashigotanda Shinagawa ku Tokyo 141 8664 Japan MADE IN CHINA FABRIQUE EN CHINE gt PS lt PAT P A CAUTION Never attempt to incinerate toner cartridges Dispose of used toner cartridges and waste toner boxes in accordance with local regulations 46 Replacing a Toner Cartridge i EN Some toner remains in the toner cartridge while the message Toner near Empty is displayed Although you can replace the toner cartridge with a new one make sure you follow the procedure P 49 Replacing a Near Empty toner cartridge This procedure is necessary for the equipment to reset the toner counter for displaying the next Toner near Empty message at the proper time 1 Open the front cover Put your fingers in the recess and slowly pull out the color toner cartridge to be replaced When the cartridge has been pulled out more than halfway support it with your hand while pulling it straight out A CAUTION Never attempt to incinerate toner cartridges Dispose of used toner cartridges and waste toner boxes in accordance with local regulations Shake the new toner cartridge well to loosen the toner inside
14. Always contact your service representative for maintenance or repair of the internal parts of the equipment Examine stapler in the Saddle Stitch unit Staple jam has occurred in the stapler of the Saddle Stitch unit Remove the jammed staples LL P 43 Staple jam in the Saddle Stitch unit Check staple cartridge in the Saddle Stitch unit No staples are left in the stapler of the Saddle Stitch unit Refill the staples Check staple cartridge No staples are left in the stapler of the Finisher Refill the staples LL O P 54 Refilling With Staples P 54 Refilling With Staples Examine Stapler Staple jam has occurred in the stapler of the Finisher Remove the jammed staples LL P 38 Clearing a Staple Jam Time for Slit glass and Main charger cleaning The slit glass and the main charger need cleaning Clean the slit glass and the main charger LL P 62 Cleaning the slit glasses L2 P 64 Cleaning the main chargers Saving energy Press START button The equipment is in the Energy Saver mode after a period of time Press the START button to clear the Energy Saver mode CHANGE DRAWER TO CORRECT PAPER SIZE No paper suitable for the original is set Place the suitable size paper for the original in the drawer Time for periodic maintenance The equi
15. potential naming conflicts with the network settings on the equipment If necessary change the network settings on the equipment After the communication comes back online can you see the equipment in the network Next Step u Set up the NetBIOS name of the device correctly If the network environment is using complex subnet or supernet structures is the IP address used by the equipment within the network structures range of valid addresses End Contact your local network support specialist for further assistance 88 Locating the Equipment in the Network E Cannot locate the equipment with Local Discovery Problem Description Local Discovery cannot detect the equipment Corrective Action The equipment is normally located automatically by SNMP When the TWAIN driver File Downloader Address Book Viewer Backup Restore Utility or Remote Scan driver cannot automatically discover the equipment over the network the most likely cause is limitations of the protocols supported by the computer In some cases you need to add or update network components however first see the checklist below to fix the problem No Check Yes No Corrective Action 1 Check the SNMP version Is the SNMP setting configured for SNMP V3 gt Next Step u Check whether the SNMP V3 is available on your environment Is SNMP enabled on the equipment Is public specified for the Read Co
16. 2DCO Job canceled Job was canceled 2DC1 Power failure occurred Make sure that the power cable is connected properly and it is inserted securely Resend the job Store to e Filing space 2A10 Failed to acquire resource Retry the scan 2A20 System fatal error Turn the power OFF and then back ON Retry the scan 2A40 2A50 Job canceled Job was canceled Power failure occurred Make sure that the power cable is connected properly 2A51 mE and it is inserted securely Resend the job 2B10 There was no applicable job Retry the scan 2B11 Job status failed Retry the scan 2B20 Failed to access file Retry the scan 2B21 Message size exceeded limit or maximum size You are sending too many documents at a time Send your documents separately 2B30 Insufficient disk space Delete unnecessary documents in e Filing and try again Failed to access Electronic Filing Make sure that the specified e Filing or folder exists If not this error would not occur Delete the specified e 2B31 Filing or folder and reset them Retry the job in error If the specified e Filing or folder cannot be deleted contact your service representative Failed to print Electronic Filing document Make sure that the specified document exists If not this error would not occur Delete the specified 2B32 document and reset them Retry the job in error If the specified document cannot be deleted conta
17. 65 Cleaning the Hole Punch Dust Bin The number of originals exceeds the limit Will you copy stored originals The number of image scanning exceeded the maximum about 1000 in A4 or LT To print out the data for the originals stored scanned until the message appeared press YES on the touch panel To delete the stored data press NO Not enough Work Space to store originals Will you print out stored originals Internal memory available ran out while scanning To print out the data for the originals stored scanned until the message appeared press YES on the touch panel To delete the stored data press NO Error Codes The error codes indicating the status of the equipment may appear on the touch panel You can find the listings of these error codes in Chapter 7 Di P 104 Error Codes 10 Messages Displayed on the Touch Panel Clearing a Paper Jam E Locating a paper jam The equipment stops copying when the original or copy paper is jammed Paper jams are notified on the touch panel as follows Error code Misfeed in bypass Error message TOTAL COUNTER Guidance for clearing paper jams 1 Reversing Automatic Document Feeder Optional P 13 2 Fuser unit GJ P 19 3 Automatic duplexing unit P 17 4 Bypass tray LH P 17 5 Drawer feeding portion P 15 6 Large Capacity Feeder L3 P 16 or Paper Feed Pedestal both optional R P 16 7 Jam releas
18. Failed to create file Make sure that the access privilege to the storage directory is writable and also the disk in the directory has enough space and then retry the job If more than one job is performed simultaneously the error may occur because the disk temporarily runs out of space In this case wait for a while and retry the job If the error still occurs turn the power OFF and then back ON and then retry it 2D32 Failed to delete file Make sure that the access privilege to the storage directory is writable and then retry the job If the error still occurs turn the power OFF and then back ON and then retry it 2D40 Failed to convert image file format When this error occurs by converting the Slim PDF format retry the scan If the error still occurs specify the general PDF format When this error occurs by converting other than the Slim PDF format turn the power OFF and then back ON Then retry the scan If the error still occurs contact your service representative 2D43 Encryption error Failed to create a file If the error still occurs after retrying turn the power OFF and then back ON Then retry it 2D44 Creating a file was not allowed Creating an unencrypted file was not allowed Configure the encryption settings and retry the failed job To create an unencrypted file consult the administrator 2D60 Failed to copy file Turn the power OFF and then back ON Retry
19. Finisher slowly toward the equipment placing both of your hands on the front and the back of the Finisher Tip If the message Check staple cartridge remains repeat the procedure above from step 1 to 10 Refilling Saddle Stitch unit staples When the staples of the stapler in the Saddle Stitch Finisher MJ 1030 have run out refill staples following the procedure below 1 Open the front cover of the Finisher ae Hg A S T 2 Slowly pull out the Saddle Stitch unit Cae 4 V V XN l Ix 3 Unlock the stapler of the Saddle Stitch unit by pulling its handle toward you Keep pulling the handle and turn the stapler clockwise by about 60 degrees The stapler is locked and cannot be turned any further when it lies almost horizontally Refilling With Staples 59 Remove the empty staple cartridges Replace both cartridges at a time Fit the new cartridges Insert each cartridge until it is caught by the latch and is fixed with a click 6 Unlock the stapler of the Saddle Stitch unit by pulling its handle toward you and lower the stapler to its original position T Slowly insert the Saddle Stitch unit into the Finisher 8 Make sure that the following two requirements are met before test stapling TheFinisher is securely att
20. THEE 98 paper emply 2 aiden eters Ln denn od aiia 99 paper jaN riinan reb derer and aede he Een tena 99 printer error 2 scs edd dnas aiaia 98 printer emor Z 253 Bs these tein eo 98 staples emply 5 2 sects Greco tcn tede aR tas 99 toner emply 2 5 n entente er er Pe RR re eee n RR 98 waste toner full 2 5 ee ry ene ette 98 IPP Pritt EEE E EEEE EES eR I EROR RU taesaee 93 L LDAP authentication 0 cece e eee ee eee 91 LDAP saih i Re daar de st edd d 91 Local Discovery scar cadere banner etc ie td i dd 89 Locating the equipment sssesessesssss 88 89 LER POM E 77 92 N NW FAX driver 22 5 e haa votes haces 95 Near Empty toner cartridge replacing 49 Network Fax driver sssssssseeene 95 Novell print 35 tto a E A leta 93 P Paperjam ere a eet 11 caused by a wrong paper size setting 31 locating e eene E t ein es 11 occurs frequently essere 13 tips on removing the jammed paper 12 Paper jam clearing automatic duplexing unit eseesesesssesss 17 Bridge Uit 1 6 eni iE Ries 21 bypass tray intecis decet rid ede catis 17 drawer feeding portion cccccccccccceeeeeseeeeeeeeeaeaeees 15 Finisher and Hole Punch Unit sssssssss 22 f ser unlt ien DH e 19 Hanging Finisher MJ 1031 sss 30 jam releasing cover sssssseee
21. TROUBLESHOOTING FOR COPYING Copying ProDl ms endet rai TT 68 Chapter 3 TROUBLESHOOTING FOR PRINTING Print Job Problems Aussa ere re reb ei etr petenti ore dei eec come irre acer 72 Clearing Print JOD errOFs 4 2 4 eerte e tta te EE anb dt Ete ead E Eee ead E eed recte ds 72 Cannot remember the document password for a Private Print job ssesssss 74 Printer Driver Problems ce ezccee cete cu e rere cornice renonce coerente amanda scam I Ra RDP III ring 75 Cannot print port setting problems sssssssseeenn eene 75 Command line options not processed ssssssssssssssssee eene 75 CONTENTS 3 Retrieval of printer configuration failed nem 75 Cannot print a job as expected using PS3 printer driver esses 76 Cannot change settings on the Fonts tab and the Configuration tab 76 Network Connection Problems eeeeeeeeeseseeeseeseeeseeeeennnnne nennt nennen nennt nnne nnn n nnns 77 Cannot print with the equipment network connection problems ssssssssss 77 Cannot print With SMB PriNt eit eode Lett tete ia ne beu ee HEN re id Ea 77 Cannot print properly with AppleTalk print 77 Client Problems israse ed 78 Checking the client status aaier aE iniia aai 78 Hardware Pro Dle S eet a a a aae
22. The equipment cannot receive the Email that does not contain the sender s Email address Ask the sender to send the Email again with the sender s Email address OffRamp Destination limitation Error has been detected in the received mail The equipment cannot perform the Offramp transmission to more than 40 destinations Ask the sender to send the Offramp document separately for each of the 40 destinations Fax Unit Error has been occurred in the received mail The equipment cannot perform the Offramp transmission without the optional Fax unit POP3 Connection Error has been occurred in the received mail Make sure that the POP3 server is properly running Make sure correct IP address of the POP3 server is assigned POP3 Connection Timeout Error has been occurred in the received mail Make sure that the network cable is correctly connected Make sure the POP3 server is properly running POP3 Login Error has been occurred in the received mail Make sure that the correct login name and password are specified POP3 Login Error occurred in the received mail Make sure that the POP3 login type Auto POP3 APOP is set correctly File I O Error has been occurred in this mail The mail could not be received until File I O is recovered Turn OFF then ON the power and check whether the equipment can receive the Internet Fax If the Internet Fax document cannot be received confirm that any files other than TI
23. operation of this equipment with the following signage Tip Describes handy information that is useful to know when operating the equipment L Pages describing items related to what you are currently doing See these pages as required Screens Screens in this manual may differ from the actual ones depending on the use environment of the equipment such as the installing status of options L Trademarks The official name of Windows 2000 is Microsoft Windows 2000 Operating System The official name of Windows XP is Microsoft Windows XP Operating System The official name of Windows Vista is Microsoft Windows Vista Operating System The official name of Windows Server 2003 is Microsoft Windows Server 2003 Operating System Microsoft Windows Windows NT and the brand names and product names of other Microsoft products are trademarks of Microsoft Corporation in the US and other countries Apple AppleTalk Macintosh Mac Mac OS Safari TrueType and LaserWriter are trademarks of Apple Inc in the US and other countries Adobe Adobe Acrobat Adobe Reader Adobe Acrobat Reader and PostScript are trademarks of Adobe Systems Incorporated Mozilla Firefox and Firefox logo are trademarks or registered trademarks of Mozilla Foundation in the U S and other countries BM AT and AIX are trademarks of International Business Machines Corporation NOVELL NetWare and NDS are trademarks of Novell Inc TopAccess is a tr
24. options not processed Problem Description All the print options are sent to the equipment at the beginning of the print job If the print file already contains print commands they overwrite the command line options you set For example if the print file specifies Letter paper and you specify A4 paper with the Ip command the document is printed on Letter size paper Corrective Action Change the properties of the document you intend to print to create another print file Submit the print job using the Ip command without setting additional parameters E Retrieval of printer configuration failed Problem Description When accessing the printer properties the message Retrieval of printer configuration failed is displayed Corrective Action The printer driver cannot communicate with the equipment Try the steps in the checklist below No Check Yes No Corrective Action 1 Is the equipment turned on Next Step 3 Turn on the equipment g 2 Can you connect the computer to the equipment Next Step 5 Restart the equipment via TopAccess 3 Does the same message appear again when you Check the printer driver port assignment and gt End ae access the property of the printer driver make sure that it is correct Printer Driver Problems 75 E Cannot print a job as expected using PS3 printer driver Problem Description When printing with the PS3 printer driver from the application that creates
25. password for the operation other printing opening the file etc contact your service representative Incorrect paper size or color mode This size or color mode is not supported by e Filing 2BA1 Check the paper size or color mode 2BBO Job canceled Job was canceled Power failure occurred Make sure that the power cable is connected properly 2BB1 M and it is inserted securely Resend the job System fatal error Turn the power OFF and then back ON Retry the scan 2BCO If the error still occurs contact your service representative Failed to acquire resource Turn the power OFF and then back ON Retry the scan 2BC1 If the error still occurs contact your service representative Power failure occurred during restoring Make sure that the power cable is connected properly 2BDO e and it is inserted securely Resend the job 2BEO Failed to obtain the machine parameters Turn the power OFF and then back ON Retry the scan 2BFO Reached the maximum number of pages Reduce the pages and print again 2BF1 Reached the maximum number of documents Delete the documents from the boxes or folders 2BF2 Reached the maximum number of folders Delete the folders from the boxes Network Settings 2500 Syntax error command unrecognized Check whether the Terminal mail address and Destination mail address are correct Check whether the mail server is operating properly Turn the power OFF and then back ON Perform the job in error again
26. shared key Authentication failed Mismatch in IKEv1 Pre Shared Key Check the PSK in MFP and remote machine Invalid Certificate Check the CA and user certificate in MFP and peer machine Certificate Type unsupported Check the user certificate type Supported type is pfx file only Invalid certificate authority Check the CA certificate in MFP and peer machine Certificate unavailable Certificate has been deleted from Certificate store Re upload the corresponding certificates using Security Services No ISAKMP SA established Check the IKEv1 IPsec proposal parameters like encryption authentication algorithms DH group authentication methods in MFP and peer machine Check 1 CA and user certificate in both MFP and remote peer certificate timestamp and IPsec Certificate template should be valid 2 CRL DP server name is mapped in MFP s host table or DNS entry 3 Certificate against CRL Invalid Signature Mismatch in Signature payload MAC or IV Check the CA and user certificate in MFP and peer machine No IKEv2 proposal chosen Check the IKEv2 IPsec proposal parameters encryption authentication algorithms DH group authentication methods in MFP and peer machine IKEv2 Certificate Authentication Failed Check 1 CA and user certificate in both MFP and remote peer certificate timestamp and IPsec Certificate template should be valid 2 CRL DP server name is mapped in M
27. the network 7 Were the proper printer drivers installed Next Step 5 Refer to the Software Installation Guide to install proper printer drivers 8 Is the driver s port name valid Next Step S Refer to the Software Installation Guide to configure proper port 9 Can you print with the equipment See the following section to fix the problem End gt LL P 77 Cannot print with the equipment network connection problems ll Raw TCP or LPR print in a Windows operating system environment No Check Yes No Corrective Action 1 Are the IP Address properties correctly set Next Step Set up the IP address correctly u 2 Ils Raw TCP print correctly set Next Step E Set up the Raw TCP print service correctly gu 3 Is LPR LPD print correctly set Next Step E Set up the LPD print service correctly gu 4 Were the proper printer drivers installed Next Step 5 Refer to the Software Installation Guide to install the proper printer drivers 5 Is the Raw TCP or LPR port configured with the Next Step T Refer to the Software Installation Guide to correct IP address configure the proper port 6 Can you print to the equipment See the following section to fix the problem End gt P 77 Cannot print with the equipment network connection problems 92 Printing Problems Network Related E IPP print in a Windows operating system environment
28. the scan If the error still occurs contact your service representative Error Codes 109 Error Code Problem Description Corrective Action Failed to connect to network destination Check destination path Make sure that the network folder is shared in your network and retry the scan If the error still occurs ask 2D62 your administrator to check whether the IP address or path of the server is correct Also make sure that the Server is operating properly 2D63 Specified network path is invalid Check destination Make sure that you specify the correct network folder path and retry the scan Logon to file server failed Check user name and Make sure that you specify the correct user name and 2D64 password password to logon the file server or you specify correct file server Then retry the scan 2D65 There are too many documents in the folder Failed in Delete the data in the local storage folder in the creating new document equipment and retry the scan 2D66 Failed to process your job Insufficient storage space Delete the data in the destination folder in the equipment and retry the scan 2D67 FTP service is not available Ask your administrator whether the FTP service is configured correctly 2D68 File Sharing service is not available Ask your administrator whether the SMB protocol is enabled 2DA8 The HDD is running out of capacity for the shared folder Delete the unnecessary data in HDD
29. this machine E UNIX environment No Check Yes No Corrective Action 1 Are the IP address properties correctly set Next Step 5 Set up the IP address correctly 2 Isthe LPR LPD print correctly set Next Step ES Set up the LPD print service correctly gu 3 Did you successfully install the UNIX filters Next Step e Refer to the Software Installation Guide to v install UNIX filters 4 Did you successfully create and set up a print Next Step is Refer to the Software Installation Guide to queue configure the print queue 5 Can you print to the equipment using LPD as the Next S Set up UNIX access for the equipment to enable root ut tep gt other users to print from the Bourne shell Refer to your UNIX documentation for more information 6 Can you ping the equipment from your computer Try a remote ping from another server If you can Next Step EN reach the equipment from that server check for conflicts between the equipment and your current network segment 7 Is the LP Daemon functioning Next Step E Reload Daemon or restart the system u 8 Can you print to the equipment End gt Contact your service representative 94 Printing Problems Network Related Network Fax N W Fax Driver Problems This section describes the troubleshooting for the Network Fax N W Fax driver For the error messages that appear during the installation of the N W Fax driver refer to the Network Fax Guide Tip
30. to difference in Time between Server and MFP The clocks need to be synchronized Please check whether SNTP is configured correctly on the equipment Active Directory Domain Kerberos Ticket has expired and cannot be used for Authentication Please confirm the validity period of the ticket set by the Kerberos server Please retry again after the fresh ticket is issued Active Directory Domain Verification of the Ticket has failed Please verify the user name and password and retry again If the problem persists please contact the administrator Active Directory Domain The Domain specified could not be found Please enter the correct domain name in network settings If the problem persists please contact the administrator for the correct realm name for your server Information Failed User Authentication Check Domain Name User Name Password SNTP Server Connect Error has occurred The equipment could not connect to the SNTP Server Check the SNTP settings No IKE proposal chosen Check the IKEv1 IPsec proposal parameters like encryption authentication algorithms DH group authentication methods in MFP and peer machine IKE Certificate Authentication failed Check 1 CA and user certificate in both MFP and remote peer certificate timestamp and IPsec Certificate template should be valid 2 CRL DP server name is mapped in MFP s host table or DNS entry 3 Certificate against CRL IKE Pre
31. 0033 Polling Error Check polling options setup Security Code etc and check whether the polling document exists 0042 Memory full Make sure that there is sufficient memory before making the call again 0050 Line busy Retry communications 0053 Security Mismatch in Relay or Mail Box Confirm the remote party s Security Code system password and your transmission setup 00B0 00B5 Signal Error or Line Condition Error Retry communications Frequent failures may indicate a phone line 00C0 00C4 problem If possible move the unit to another line and try your 00D0 00D2 communications again 00E8 HDD error Retry communications If the error still occurs contact your service representative 00F0 Software failure Retry communications If the error still occurs contact your service representative 00F1 Hardware noise Retry communications If the error still occurs contact your service representative 4C10 System access abnormality Turn the power OFF and then back ON Perform the job in error again If the error still occurs contact your service representative Insufficient memory When there are running jobs perform the job in error again after the 1C11 completion of the running jobs If the error still occurs turn the power OFF and then back ON and perform the job again 1C12 Message reception error Turn the power OFF and then back ON Perform the job in error again 1C13 Message transmission error Turn the power OFF and then back ON Perform the job in
32. 2046 format HDD full error Ask the sender to resend the Email by separating it to several Emails If 3A50 3A52 this error occurs because the paper empty occurs and too much waiting jobs are stored in the hard disk add the paper to activate other jobs HDD full alert Ask the sender to resend the Email by separating it to several Emails If 3A60 3A62 this error occurs because the paper empty occurs and too many waiting jobs are stored in the hard disk add the paper to activate other jobs Interrupt partial Email reception Ask your administrator to enable the Enable Partial Email setting and ask 3A70 j the sender to resend the Email Partial Email disabled Ask your administrator to enable the Enable Partial Email setting and ask 3A80 3A82 the sender to resend the Email 3B10 3B12 Email format error Ask the sender to resend the Email 3B20 3B22 Context Type error Ask the sender to resend the Email with attached files that are the TIFF format 3B30 3B32 Invalid character set Ask the sender to resend the Email in the ISO 8559 1 2 format 3B40 3B42 Email decode error Ask the sender to resend the Email TIFF analysis error Ask the sender to resend the Email with attached files that are the TIFF 3C10 3C13 format 3C20 3C22 TIFF compression error Ask the sender to resend the Email with attached TIFF files in the MH MR MMR or JBIG compression TIFF resolution error Ask the sender to resend the Email with attached TIFF files whose 3C30 3C32 resolutio
33. 5 Message size exceeded limit or maximum size You are sending too many documents at a time Send your documents separately 2C30 2C33 Disk access error When there are running jobs perform the job in error again after the completion of the running jobs If the error still occurs turn the power OFF and then back ON and perform the job again 2C40 Failed to convert image file format When this error occurs by converting the Slim PDF format retry the scan If the error still occurs specify the general PDF format When this error occurs by converting other than the Slim PDF format turn the power OFF and then back ON Then retry the scan If the error still occurs contact your service representative 2043 Encryption error Failed to create a file If the error still occurs after retrying turn the power OFF and then back ON Then retry it 2C44 Creating a file was not allowed Creating an unencrypted file was not allowed Configure the encryption settings and retry the failed job To create an unencrypted file consult the administrator 2C61 Failed to read Address Book Turn the power OFF and then back ON Retry the job in error Reset the data in the Address Book and retry it If the error still occurs contact your service representative 2C63 2C64 Invalid Domain Address Ask your administrator to set the IP address 2C65 2C66 2C69 Failed to connect to SMTP server
34. A toner is running out indicates the color The colors are shown in abbreviations when two or more toners are running out Y yellow M magenta C cyan and K black Check the color of the toner on the touch panel and prepare the toner cartridge About 4000 copies more can be made after this message appears Replace a toner cartridge after the message Install new toner cartridge is displayed Black and white print is available while the other colors has run out Neither color nor black and white print can be done when the black toner has run out e Ifyou replace a toner cartridge with a new one while some toner is still left make sure to clear the counter This is necessary for the equipment to display the next Toner near Empty message at the proper time For the procedure see below 4 P 49 Replacing a Near Empty toner cartridge Confirm waste toner box is attached and close waste toner box cover The waste toner box is not securely attached or the waste toner box cover is open Confirm the waste toner box is securely mounted and close the waste toner box cover 0 P 52 Replacing the Waste Toner Box Dispose of used toner The waste toner box is full Replace the waste toner box following the guidance displayed on the touch panel 0 P 52 Replacing the Waste Toner Box Please Empty Hole Punch Waste The Hole Punch Unit dust bin is full Remove the paper punchings LL P
35. C CARMEN n Jamais la placer en long FOR e STUDIO2820C 2830C W LIRE LE MANUEL D EMPLOI DE L APPAREIL e STUDIO3520C 3530C AVANT D EN FAIRE USAGE e STUDIO4520C 2330C COMPONENTS TOSHIBA AMERICA BUSINESS SOLUTIONS INC Polyester resin Wax Carbon black 2 Musick Irvine CA 92618 1631 949 462 6000 T 1333 86 4 Silica 68909 20 6 lusick Irvine 249 MADE IN U S A FABRIQUE AUX ETATS UNIS Betsy 1127 ORIGINAL amp GENUINE TOSHIBA TONER SHAKE WELL BEFORE USING 3 B AGITER AVANT EMPLOI T ESEHEE VOR GEBRAUCH GUT SCH TTELN 5509 J e AGITARE BENE PRIMA DELL USO SACUDIR BIEN ANTES DE USER FOR e STUDIO2820C 3520C g A STUDIO4520 2330C Never place it lengthwise Jamais la placer en long COMPONENTS Mai collocarla per lungo Polyester resin Wax Niemals der Lange nach stellen Sene One iNunca colocarlo de largo _ TOSHIBA AMERICA BUSINESS SOLUTIONS INC MADE IN U S A FABRIQUE AUX ETATS UNIS i 2 Musick Irvine CA 92618 1631 949 462 6000 HERGESTELLT IN U S A PAT P HECHO EN U S A FATTO IN U S A NOIR NEGRO BLACK SCHWARZ NERO sets T 3 ORIGINAL amp GENUINE TOSHIBA TONER m HANDLE WITH CARE W STORE IN A DRY PLACE BELOW 35 C 95 F T FC28D K W READ THE OPERATING INSTRUCTIONS OF THE MACHINE BEFORE USING NET 550 g IW MANIPULER AVEC PRECAUTION FOR e STUDIO2820C 3520C lil GARDER DANS UN ENDROIT SANS HUMIDITE i e STUDIO4520C 2330C OU LA TEMPERATURE zr 33 Never place it lengthwise
36. CAUTION Never attempt to incinerate waste toner boxes Dispose of used toner cartridges and waste toner boxes in accordance with local regulations 1 Open the waste toner box cover Pull out the waste toner box until you can see its opening E B ee Put the cap on the opening of the waste toner box l 1 Loosen and take off the cap on the front top of the waste toner box B 2 p 2 Put the cap firmly on the opening of the waste toner box iV 4 Remove the waste toner box A CAUTION i Never attempt to incinerate waste toner boxes Dispose of used toner cartridges and waste toner boxes in accordance with local regulations 52 Replacing the Waste Toner Box 1 TROUBLESHOOTING FOR THE HARDWARE 5 Push a new waste toner box into the slot until it stops 6 Close the waste toner box cover Replacing the Waste Toner Box 53 1 TROUBLESHOOTING FOR THE HARDWARE Refilling With Staples Refill with staples according to the following procedures when the staples in the stapler of the Finisher and Saddle Stitch unit ran out P 54 Refilling Finisher staples P 59 Refilling Saddle Stitch unit staples li Refilling Finisher staples Ll Finisher MJ 1101 1 Open the front cover of the Finisher 2 Remove the staple cartridge 3 Take the empty staple case out of the staple cartridge Pull up the empty sta
37. E Cannot send a fax document with N W Fax driver Problem Description cannot send a fax document with N W Fax driver Corrective Action If the Network Fax N W Fax driver on a client points to a wrong network port jobs do not appear in the current jobs queue or are not printed out Fix the problem following the procedure below 1 Open the Printers folder from the Control Panel Right click the printer driver icon Select Properties from the shortcut menu Select the Ports tab Browse to select the printer or Novell queue Make sure that the path to the printer and the device name are correct RLN lt device name gt print lt device name gt is the same as the device name set from the touch panel 6 Click the General tab and click Print Test Page to confirm that the settings are correct E Could not connect to the MFP device message appears Problem Description When accessing the N W Fax driver properties the message Could not connect to the MFP device appears Corrective Action The N W Fax driver currently cannot communicate with the equipment Try the steps in the checklist below No Check Yes No Corrective Action 1 Is the equipment turned on Next Step is Turn on the equipment gu 2 Does the same message appear again when you Next Step End access the property of the printer driver 3 Can you connect the computer to the equipment Reboot the equipment and the compu
38. FF and text files are attached in the Internet Fax Hard Disk space for File Share nearly full The hard disk has a few disk space available Delete unnecessary documents to maintain the hard disk space Domain General Failure during Authentication Verify the Network Settings again and retry connecting to the domain controller Domain Invalid User Name or Password Check the user name and password Note that they are case sensitive Domain Server not present in Network The server is not on network or it could not be located Also check the DNS and DDNS settings on TopAccess Domain User account is disabled on Server Check the User attributes on the server This can be verified in gt Active Directory Users and Computers Domain User account has expired and cannot be used for logon Change the account expiration date and retry again The expiration date can be modified from Active Directory Users and Computers Domain User account is locked and cannot be used for logon The lockout duration could be specified in account lockout security policy If so retry after the lockout duration Domain Invalid logon hours for the User The administrator has set restrictions on the logon hours The logon hours can be modified from Active Directory Users and Computers Error Messages 101 TopAccess Message Corrective Action Active Directory Domain Clock Skew error due
39. FP s host table or DNS entry 3 Certificate against CRL IKEv2 Secret key Authentication failed Mismatch in IKEv2 Pre Shared Key Check the PSK in MFP and peer machine Falling Back to IKEv1 Remote machine is not supporting IKEv2 Going back to use IKEv1 ISAKMP SA unusable deleted Restart IPsec service on Peer and retry Crypto operation failed If Certificates are being used re upload the corresponding certificates using Security Services Restart IPsec Service on MFP Invalid key information Check IKE settings in MFP and peer CA not trusted Check the CA certificate in MFP and peer machine Check the CA certificate timestamp 102 Error Messages TopAccess Message Corrective Action Authentication Method mismatch Mismatch in IKE authentication type Check the Authentication type in MFP and peer IKE Version mismatch Mismatch in IKE version Check the IKE version in MFP and peer Encapsulation mode mismatch Check the IPsec mode Transport Tunnel in MFP and peer Peer IP Address mismatch Remote Traffic selector mismatch Check the destination address port in IPsec filter Local IP Address mismatch Local traffic selector mismatch Check the source address port in IPsec filter Local ID mismatch Check the user certificate in MFP Remote ID mismatch Check the user certificate in peer machine IKEv1 IKEv2 Timed out Check
40. Is Wrong With the Equipment E Originals and paper Problem Description Cause Corrective Action The original is jammed The original is unavailable on the equipment Check whether the original is available on the equipment For details refer to Chapter 2 of the Copying Guide Paper is jammed The paper is unavailable on the equipment Check whether the paper is available on the equipment For details refer to Chapter 1 of the Copying Guide The paper size setting configured for the equipment is inconsistent with paper in a drawer or on the bypass tray Match the size of the paper placed in the drawer or on the bypass tray and the one configured on the equipment For Details refer to Chapter 1 and 2 of the Copying Guide The stack of paper exceeds the loading line indicated on the side guide Remove some paper to set it within the height limit line indicated on the side guide There is too little or too much clearance between the paper and the side guide of the drawer or of the bypass tray Adjust the clearance between the paper and the side guide or the end guide not to take much spaces For details refer to Chapter 1 of the Copying Guide Hidden jammed paper has not been removed Check the sign again on the touch panel to see where the jam occurred LU P 11 Clearing a Paper Jam fed together Two or more sheets of paper are The sheets of paper are stuck
41. JOBS ao NER You can also select the drawer with A or v 3 Place the paper in the drawer 4 Press the paper size button corresponding to the size of the paper you have placed JOB STATUS Press the START button SIZE as aa J AAR ABR N w J o jf or e A B4 s amp B5 Fouo STR 131G 85sQ Iv ek 16K iea JOBS LOG SUPPLY TONER Press the START button Printing is performed Press JOB STATUS when printing has been completed Printing by selecting a paper size already placed in another drawer You can perform printing with the paper already placed in the drawers Some part of the image may not be printed however if the paper size in the drawer is smaller than the one you have specified Press the drawer button you intend to use on the touch panel and press the START button Print Job Problems 73 E Cannot remember the document password for a Private Print job Problem Description cannot remember the document password for my Private Print job Corrective Action The document password for a Private Print job is never shown once the job has been sent to the equipment To print the failed Private Print job submit the document again as a new Private Print job The failed Private Print job remains unprinted in the job queue To delete it either way below is required Contact the ad
42. LG B4 ss ssr rouo sra come J 1316 esso ak 16k J jn RETURN PAPER TYPE 8 Press the paper size button for the paper that was actually set in the drawer f USER FUNCTIONS DRAWER SIZE 3 A4 J A4 R I ASR N o or ia B4 BB Bsr FOLIO sra comp J 1916 J 85SQ sk 16 ikan RETURN PAPER TYPE 9 Replace the paper taken out from the drawer on step 3 10 Press the USER FUNCTIONS button to return to the basic menu Place the original and resume copying Tip When POWER FAILURE appears press the FUNCTION CLEAR button twice to clear the message L Jam when making copies using the bypass tray Turn off the main power switch Shutting down on the control panel is not possible Clearing a Paper Jam 33 2 Remove the jammed paper 3 Take out all the paper from the bypass tray 4 Turn on the main power switch 5 Replace the paper in the bypass tray and set the paper size 6 Place the original and resume copying Tip When POWER FAILURE appears press the FUNCTION CLEAR button twice to clear the message Jam when printing from the FAX or the printer using a drawer Turn off the main power switch Shutting down on the control panel is not possible 2 Remove the jammed paper 3 Ope
43. Make sure that the SMTP server is correctly working or the SMTP server address has been set correctly 2C6A Failed to send E Mail message Turn the power OFF and then back ON Retry the scan If the error still occurs contact your service representative 2C6B Invalid address specified in From field Ask your administrator to check the SMTP Authentication method or if there is an illegal character in the Terminal mail address Set the correct SMTP Authentication method or delete the illegal character in the Terminal mail address 2C6C Invalid address specified in To field Make sure that there is an illegal character in the Destination mail address Delete the illegal character and reset the appropriate Destination mail address then retry it 2C6D NIC system error Turn the power OFF and then back ON Retry the scan If the error still occurs contact your service representative 2C70 SMTP service is not available Ask your administrator whether the SMTP service is enabled 108 Error Codes Error Code Problem Description Corrective Action 2C71 SMTP authentication error Confirm that the login name and password are correct If SSL is enabled make sure that the SSL port number is correctly set 2C72 POP Before SMTP error Confirm that the POP Before SMTP settings and POP3 settings are correct 2C80 Failed to process received Email job Ask your
44. S onstan Jobs iei e entente diei 108 Chapter 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT When You Think Something Is Wrong With the Equipment eene 114 General operations ceccecceeeecccceeceecee eens cece aa a a a a aa a a AER 114 Originals and paper utei e n etg ad aaa aaa aa aiaiai 115 Daily Care for the Equipment 0 0 cccccceceeceeeeeeeeeeeeeeeeeeeeeeeeeeeeees nennen nennt nennen nn nnn tn nnne 116 VIN DEX occas E 117 CONTENTS 5 6 CONTENTS TROUBLESHOOTING FOR THE HARDWARE This chapter describes how to troubleshoot problems with paper toner and other finishing processes This chapter also describes how to supply the paper toner and staples Messages Displayed on the Touch Panel cccccseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeeeeeeeeeeeaeeaeeeeneneeeees 8 Clearing Paper J rn eei eriter nice rin i inn ani van va ener aaa narii m aru x d n RR V Ra 11 L ocating a paper Jalmi 5 ode rre E HH DERECHO HERO I ERU dto ep ep ER aE 11 Cle aring a paper JAIN LL 12 Paper jam in the Reversing Automatic Document Feeder optional em 13 Paper jam in the drawer feeding portion ssssssssseesseeeeenenen nennen en merenti 15 Paper jam in the Large Capacity Feeder optional eene eene 16 Paper jam in the Paper Feed Pedestal optional ne
45. Select the other Drawer A printing was attempted but failed The paper could not be output on the tray selected for the paper output because of the mismatch between the paper size and the tray 1 The paper with the size of 320 mm x 450 mm 12 5 x 18 or 320 mm x 460 mm 12 5 x 18 was attempted to be output in the lower receiving tray of MJ 1101 or the tray 2 of MJ 1030 2 The paper with the length of 457 mm 18 or longer was attempted to be output in the lower receiving tray of MJ 1101 the tray 2 of MJ 1030 or the tray of MJ 1031 3 The paper with the length of 450 mm 17 7 or longer was attempted to be output in the receiving tray of the equipment with any Finisher installed Delete the failed print job select the appropriate tray for the paper and perform printing again Cannot print this paper type Set the other paper type A printing was attempted but failed The paper could not be output in the tray selected for the paper output because of the mismatch between the paper type and the tray Special paper or thick 4 paper was attempted to be output on the lower receiving tray of MJ 1101 or the tray 2 of MJ 1030 Delete the failed print job select the appropriate tray for the paper and perform printing again READY CHECK SADDLE STITCH STAPLER Staple jam has occurred in the stapler of the Saddle Stitch unit Remove the jammed staples L3 P 43 Staple jam in the Saddle Stitch unit
46. T PHOTO K ORIGINAL Egg MODE aeo PROOF COPY Corrective Action IMAGE JOB STATUS Clear the error following the procedure below To print by placing paper on the bypass tray 1 Press blinking JOB STATUS f COPY READY Press JOB STATUS button amp AUTO STORAGE SETTINGS vw TEMPLATE REMAIN SET 4 FULL COLOR 100 NON SORT NON STAPLE ORG 2 COPY n BLACK gr gt os ZOOM S3 FINISHING 5 AUTO COLOR e FTIIT amog E 2SIDED EEP QRIGINAL CET MODE eo PROOF COPY 2 Place paper of the size specified with the computer on the bypass tray and press the START button Printing is performed Press JOB STATUS when printing has been completed EDIT To print by setting suitable size paper in the drawer 72 Print Job Problems 4 Press the blinking JOB STATUS iy COPY READY REMAIN SET Press JOB STATUS button FULL NON SORT ee COLOR NON STAPLE BLACK R FINISHING 333 AUTO COLOR eso PROOF COPY TEXT PHOTO E ORIGINAL Ce MODE 2 Press the drawer button you intend to change its paper size setting JOB STATUS CHANGE DRAWER TO CORRECT PAPER SIZIB5 SIZE A L9 JL JL jase w J o ji or ia l B4 5 J B5 R rouo str comp i316 amp 5sq v ek 16k J 16K R sosc
47. TOSHIBA Leading Innovation gt gt gt MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Troubleshooting Guide F 7 srupio2330c 2820c 2830c 3520c 3530c 4520c 2008 TOSHIBA TEC CORPORATION All rights reserved Under the copyright laws this manual cannot be reproduced in any form without prior written permission of TTEC No patent liability is assumed however with respect to the use of the information contained herein Preface Thank you for purchasing TOSHIBA Multifunctional Digital Color System This guide describes how to troubleshoot the problems that could occur while you are using the equipment Keep this guide within easy reach and use it to configure an environment that makes best use of the e STUDIO s functions E How to read this manual Symbols in this manual In this manual some important items are described with the symbols shown below Be sure to read these items before using this equipment A WARNING Indicates a potentially hazardous situation which if not avoided could result in death serious injury or serious damage or fire in the equipment or surrounding assets A CAUTION Indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury partial damage to the equipment or surrounding assets or loss of data Indicates information to which you should pay attention when operating the equipment Other than the above this manual also describes information that may be useful for the
48. ached on the equipment A3 B4 A4 R LD or LT R paper is loaded in the drawer When the message Check staple cartridge in the Saddle Stitch unit is displayed this step is unnecessary Proceed to step 9 60 Refilling With Staples 9 Close the front cover of the Finisher When the message READY CHECK STAPLER is displayed test stapling starts automatically Test stapling is necessary to prevent void stapling Note that the test stapling starts automatically when the two requirements on step 8 are met with the front cover of the Finisher closed If the test stapling does not start make sure again of the two requirements Then open and again close the front cover Refilling With Staples 61 1 TROUBLESHOOTING FOR THE HARDWARE Cleaning the Slit Glass and Main Charger Follow the procedure below to clean the slit glass and main charger lil Cleaning the slit glasses 1 Open the front cover The slit glass cleaner is placed inside the front cover Press and release the latch of the holder to take out the slit glass cleaner 3 Remove the cap Donottouch the slit glass cleaner pad because the toner on the pad may stick to your hands and the cleaner pad may be stained Use the slit glass cleaner with its pad side facing down 62 Cleaning the Slit Glass and Main Charger Insert the cleaner through the service hole under each developer to clean the slit glass
49. ademark of Toshiba Tec Corporation Other company names and product names in this manual are the trademarks of their respective companies Preface 1 CONTENTS Preface sesion TAN E N RUE rece Eee ON NER r e 1 Chapter 1 TROUBLESHOOTING FOR THE HARDWARE Messages Displayed on the Touch Panel eese 8 Clearing a Paper Jam nasienia Sanaan reete reine SARNANES VA RWA daa na Eran a daran ams 11 Locating a paper J amp lm tot erede et re e rer enne e Ee Rok e ee re dep Ree een ee ant 11 Clearing aipaper jam csc ios iim e tenue te aded rte RU ha 12 Paper jam in the Reversing Automatic Document Feeder optional 13 Paper jam in the drawer feeding portion ssssseeenn enn 15 Paper jam in the Large Capacity Feeder optional sse 16 Paper jam in the Paper Feed Pedestal optional see 16 Paper jam in the bypass tray ionian a E E en nennen enne 17 Paper jam in the automatic duplexing unit 17 Paper jam in the jam releasing cover ssssssssee emen 18 Paper jam in the fuser Unito anaunda a LERA AR aAa Fa nnne nth AAR seen usen nn 19 Paper jam in the Bridge Unit optional emen 21 Paper jam in the Finisher MJ 1101 and the Hole Punch Unit MJ 6101 both optional 22 Paper jam in the Saddle Stitch Finisher MJ 1030 and the Hole Punch Unit MJ 6004 both optional ssem 26 Paper jam in t
50. administrator whether the Internet Fax Received Forward is set 2C81 Failed to process received Fax job Ask your administrator whether the Fax Received Forward is set 2CCO Job canceled Job was canceled 2CC1 Power failure occurred Make sure that the power cable is connected properly and it is inserted securely Resend the job Save as File 2D10 2D12 2D13 2D20 2D22 Illegal Job status Turn the power OFF and then back ON Retry the scan If the error still occurs contact your service representative 2D11 Not enough memory for saving the scan job Wait for a while and retry the job If the error still occurs turn the power OFF and then back ON and retry it 2D14 An internal error occurred Turn the power OFF and then back ON and retry the job If the error still occurs contact your service representative 2D15 Exceeding maximum file capacity Divide the file into several files or retry in a single page format 2D30 Failed to create directory Make sure that the access privilege to the storage directory is writable and also the disk in the directory has enough space and then retry the job If more than one job is performed simultaneously the error may occur because the disk temporarily runs out of space In this case wait for a while and retry the job If the error still occurs turn the power OFF and then back ON and then retry it 2D31 2D33
51. after LDAP search ssuse 91 LDAP authentication takes a long time sssse eene 91 Printing Problems Network Related eeeeeeeeeeenennenennnnnn nnne nnne nnns 92 SMB print and Point amp Print in a Windows operating system environment 92 Raw TCP or LPR print in a Windows operating system environment ss 92 IPP print in a Windows operating system environment 93 Novell print in a NetWare environment ssssssssssssssseeneneeenen eene 93 Macintosh environment ccccceccceeeeceeeececeeaeeeeeeeeeee cece tgecaaanaeceeeeeeeeeeeeseeseseceniesaeeeeeeeeees 94 UNIX environment do e ete dee er tree leas sro vee aa pbs Rage o LAT aa 94 Network Fax N W Fax Driver Problems eene nennen nnne nnn nnns 95 Cannot send a fax document with N W Fax driver ssssssssssssse 95 Could not connect to the MFP device message appears ssssssssssseee 95 Chapter 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Hardware Status Icons on TopAccess Device Tab eeeeeeeeeseeeees 98 4 CONTENTS Error Messages narrio rrin oaar eia Aias Eh reium 100 Error Codes E E A T 104 Error codes om Print JoDs i i ap rie rete eme ie ie E PS diia d m 104 Error codes on transmission and reception sssssssssss eme 105 Error COde
52. ally printed If not the problem is possibly caused by the hardware Contact your service representative E Print jobs not output Problem Description All the clients within a network fail to make the equipment output the print jobs Corrective Action There remains a possibility that an improper settings of the software such as printer drivers caused the problem however a hardware error is possible if none of the clients can print the jobs Try the steps on the checklist below If the problem persists after you have followed all of the steps contact your service representative No Check Yes No Corrective Action 1 Is printing prohibited from all connected client Next Step 5 See the following section to fix the problem computers LL P 77 Network Connection Problems 2 Can you see the job from TopAccess or another See the following section to fix the problem print monitoring utility such as PCONSOLE or Print Manager ae gt 3 P 88 Locating the Equipment in the Network 3 Can you identify the problem with the error See the following sections to fix the problem message or the error code and resolve it End gt LZ P 100 Error Messages O P 104 Error Codes Also refer to the Printing Guide for more information on resolving output errors caused by software settings Hardware Problems 79 TROUBLESHOOTING FOR SCANNING This chapter descri
53. and invalid department print jobs 4032 Private print only error Jobs other than Private print cannot be printed Perform Private printing Printing data storing limitation error Printing with its data being stored to the HDD temporarily Proof print 4033 Private print Scheduled print etc cannot be performed Perform normal printing e Filing storing limitation error Printing with its data being stored to the HDD print and e Filing print to 4034 Ha e e Filing etc cannot be performed Perform normal printing Local file storing limitation error Network Fax or Internet Fax cannot be sent when Local is selected for 4035 the destination of the file to save Select Remote SMB FTP for the destination User authentication error The user performing the printing has not been authenticated or user 4036 EP i registered Perform user authentication or user registration 4040 No authority to execute a job The user has not been assigned the authority to perform this operation by the administrator 4050 The connection with the LDAP server or its Ask your LDAP server administrator about it authority setting has something wrong A221 Job canceled Job was canceled Power failure Check whether the power cable is connected properly and it is inserted A222 securely Check whether the power voltage is unstable A290 Limit over error Number of prints has exceeded the one specified with the department Black and White code and user code at
54. and perform the job again If the error still occurs contact your service representative 1062 Memory acquiring failure Turn the power OFF and then back ON Perform the job in error again If the error still occurs contact your service representative 1C63 Terminal IP address unset Ask your administrator to set the IP address of the equipment 1C64 Terminal mail address unset Ask your administrator to set the E mail address of the equipment 1C65 SMTP address unset Ask your administrator to set the SMTP server address 1C66 Server time out error Check whether the SMTP server is operating properly Error Codes 105 Error Code Problem Description Corrective Action SMTP server connection error Ask your administrator to set the login name or password of the SMTP 1C69 server and perform the job again Check whether the SMTP server is operating properly HOST NAME error Ask your administrator to check if there is an illegal character in the 1C6A device name Delete the illegal character and reset the appropriate device name Terminal mail address error Ask your administrator to check the SMTP Authentication method or if 1C6B there is an illegal character in the Terminal mail address Set the correct SMTP Authentication method or delete the illegal character in the Terminal mail address Destination mail address error Check if there is an illegal c
55. ation Problems eese nnns 91 Network shutdown occurs or touch panel disabled after LDAP search ssssssssssssseneeeerne 91 LDAP authentication takes a long time ssssssseenenenneeenneee nnnm mener enne nnne nennen 91 Printing Problems Network Related sscccccsssssseeeeeeeeeeseseeseceeeeeeeeessneeeeneeeseeeseesesnenoees 92 SMB print and Point amp Print in a Windows operating system environment esee 92 Raw TCP or LPR print in a Windows operating system environment esse 92 IPP print in a Windows operating system environment sseeeenen em enne ennemis 93 Novell print in a NetWare environment erect et hte nhe nte thn hatte nh bet ne nnt nnne Pre edenda e tme redi innen 93 ie Tone dazu Dre iT a RR m 94 UNIX environmient rrr CE ro E ERU Miren eR ERU DARE HERR HERE 94 Network Fax N W Fax Driver Problems esses nennen nennen 95 Cannot send a fax document with N W Fax driver eem ne enne rne nnne nnns 95 Could not connect to the MFP device message appears ssssssseee eem eene 95 Locating the Equipment in the Network E Cannot locate the equipment in the network Problem Description cannot locate the equipment in the network Corrective Action Improper settings may cause the problems in locating the equipment in the net
56. ay You need to remove the staples jammed in the Finisher I P 38 Staple jam in the Finisher You need to remove the staples jammed in the Saddle Stitch unit CI P 43 Staple jam in the Saddle Stitch unit You need to clear the hole punch paper bits from the Hole Punch Unit L3 P 65 Cleaning the Hole Punch Dust Bin The recommended toner cartridge is not being used CJ P 46 Replacing a Toner Cartridge You tried to perform saddle stitching for a printing on mixed paper sizes The equipment cannot load paper from the External Large Capacity Feeder The equipment cannot eject the paper to the inner tray e STUDIO4520C Series only Cover Open A This icon indicates the front cover is open Toner Empty n This icon indicates no toner is left It also indicates which color is empty P 46 Replacing a Toner Cartridge Waste Toner Full bi This icon indicates the waste toner box is full and requires replacing P 52 Replacing the Waste Toner Box 98 Hardware Status Icons on TopAccess Device Tab Paper Empty s This icon indicates no paper is left in a drawer Refer to the Copying Guide Paper Jam x This icon indicates a paper jam occurred It also indicates the location of the paper jam P 11 Clearing a Paper Jam Staples Empty This icon indicates no staples are left in the Finisher P 54 Refilling With Staples Call for Service J Contact your s
57. bes how to troubleshoot the problems of scanning innui f 82 Cannot E mail my SCaris seati ipii perit ows dances bento EPI ete ee Pese ded lbs See ee ode na eso Low tod qoe s 82 Cannot find the data saved in the shared folder nennen enne 82 Scanning Problems This section describes troubleshooting for using scan data E Cannot E mail my scans Problem Description have scanned a document and sent the copy as an e mail attachment but the e mail does not reach the specified e mail address Corrective Action Check the following points The correct e mail addresses are specified The equipment is correctly configured for and connected to the network Forthe SMTP Client settings the SMTP Server Address is correctly set Forthe SMTP Client settings the Port Number is correctly set Forthe SMTP Client settings the settings for SSL and or authentication are correctly set The data size of the attached file is smaller than equal to the maximum data size receivable on the recipient s side For details on the network settings refer to the TopAccess Guide For details on e mailing the scanned image refer to the Scanning Guide Bl Cannot find the data saved in the shared folder Problem Description have scanned a document and saved the copy in the equipment s shared folder but cannot locate the saved file Corrective Action For Windows OS search the network for the equipment using the search function of Ex
58. cing a Toner Cartridge Confirm waste toner box is attached Confirm the waste toner box is securely attached and close the waste toner box cover Close duplexing unit cover Close the duplexing unit cover Close receiving tray low cover Close the low cover of the receiving tray Prepare new waste toner box Prepare a new waste toner box TRU Box needs to be replaced Please make a service call Contact your service representative for the replacement of the TRU Box Automatic Document Feeder Error Please Contact Service Contact your service representative Technician Alignment Error in Automatic Document Feeder Please Contact Contact your service representative Service Technician Motor Error in Automatic Document Feeder Please Contact Contact your service representative Service Technician I F Error in Automatic Document Feeder Please Contact Service Contact your service representative Technician Fatal Error Please Contact Service Technician Contact your service representative 100 Error Messages TopAccess Message Corrective Action Main Motor Error Please Contact Service Technician Contact your service representative Printer Output Error Please Contact Service Technician Contact your service representative Printer Input Error Please Contact Service Technician Contact your service representative Expired scan documents deleted from share folder Exp
59. ct your service representative Failed to process image Turn the power OFF and then back ON Retry the scan 2B50 If the error still occurs contact your service representative Failed to process print image Make sure that the Function List can be printed out 2B51 Retry the print If the error still occurs contact your Service representative 2B60 The folder was renamed A folder of the same name The same named folder cannot be created in the same already existed box 2B70 The document was renamed A document of the same The same named document cannot be created in the name already existed same box or folder The storage period of e Filing documents will expire Check whether necessary documents are stored in e 2B71 m i Filing The documents will be deleted in a few days 2B80 The HDD for storing e Filing data is running out of Delete unnecessary documents in e Filing 110 Error Codes Error Code Problem Description Corrective Action Insufficient Memory Turn the power OFF and then back ON Retry the scan 2B90 If the error still occurs contact your service representative Invalid Box password specified Make sure that the password is correct and retry the Scan or reset the password and retry the scan When this error occurs for the print of the data in the e Filing 2BAO perform the print with the administrator s password If the recovery is still not completed or in case of invalid
60. e color The colors are shown abbreviated when two or more toners are running out Y yellow M magenta C cyan and K black See the color indication on the touch panel and replace the toner cartridge Another about 50 copies can be made after this message appears The number varies depending on the conditions of copying P 46 Replacing a Toner Cartridge Check paper size setting on control panel for drawer N Paper jam has occurred because of the mismatch between the paper size placed in drawer N and the size registered for the drawer N in the equipment Just removing the jammed paper does not prevent another paper jam Be sure to correctly register the paper size in the equipment P 31 Clearing a paper jam caused by a wrong paper size setting Wait Performing Self check The equipment is undergoing maintenance to keep its imaging quality Wait until the adjustment is completed and the message disappears Change direction of original The orientation of the original placed on the original glass is incorrect Change the orientation of the original by 90 degrees and place it on the original glass Misfeed in document feeder The original was jammed inside the Reversing Automatic Document Feeder Remove the jammed original following the guidance displayed on the touch panel 4 P 13 Paper jam in the Reversing Automatic Document Feeder optional Cannot print this paper size
61. e actions for each message E e Filing Web Utility terminates the session Problem Description The message This operation will end your e Filing session appears and e Fling Web Utility returns to its top page Corrective Action 1 Clicking Return Refresh and home button or login link leads to this message and e Filing Web Utility returns to its top page In this case try again the operation you intended to do Corrective Action 2 Closing the window by clicking the x button of the browser leads to the message This operation will end your e Filing session and the e Filing session ends Finish your current operation before you close the window Corrective Action 3 Operating the main window while the sub window is displayed leads to the message This operation will end your e Filing session and the processing displayed on the sub window ends Do not operate the main window until the processing on the sub window has been completed ll Numerous sub windows repeatedly appear Problem Description Numerous sub windows repeatedly appear and e Filing becomes uncontrollable Corrective Action Close all the windows and exit from the web browser Then restart the browser and clear the cookie files from Internet Option for Internet Explorer E Displaying the items in the Contents Frame takes a long time Problem Description Displaying the items in the Contents Frame takes a long time Corrective Action Displaying m
62. e eene errem n nene irodai itean 49 Replacing the Waste Toner BOox eesseseseeeeeeeeeeeeee nennen nennen nennen nn inneren nnne 52 Refilling With Staples iuis eccmcxands siini nc n none PI an snnt dk coran ara n 54 Refilling Finisher staples 3 ertet ttr RR NE UTE e e dn redu de nt RE ERE EPA 54 Refilling Saddle Stitchi Unit staples iore tinere ette a aoe a denen aA ne cde rao Pe tene eoa de dne 59 Cleaning the Slit Glass and Main Charger eeeeeeeeeeeeeeeeenennnnn nennen 62 Cleaning the slit glasses 1 ee enero irons s EE EE e SPD nega e ede e a aaaea n Dea ene eeu 62 Cleaning the main chargers 2 ote eee eec reete aep ig posed dre p aaea aaa e dps A Tho co Suen suede 64 Cleaning the Hole Punch Dust Bin eeeeeeeeeeeeeeeeeeeeeeene nennen nennen nnn nana nent 65 Hole Punch Unit MJ 6101 MJ 6004 issssssssssseeenee nennen nennen nene n rr stnnet rennen nter en nre en nere ennenen 65 Messages Displayed on the Touch Panel When a message appears on the touch panel see the table below to solve the problem Message Problem Description Corrective Action Misfeed in Paper jam has occurred inside the equipment Remove the jammed paper following the guidance displayed on the touch panel P 11 Clearing a Paper Jam Install new toner cartridge No toner is left indicates th
63. e file larger than 2GB cannot be created Make sure that the archive file will be less than 2GB by archiving smaller groups of files instead of a large one The Box cannot be erased A document contained in Box is being used A document contained in the box is being used by another user Try again after the other user has finished using the document e Filing Web Utility Problems 85 Message Corrective Action The document is being used Please try again later The selected document is being used by another user Try again after the other user has finished using the document File format doesn t correspond Please contact Administrator Contact your administrator to convert the archive file and try again e Filing is not ready Please try again later e Filing has not yet been activated Try again later 86 e Filing Web Utility Problems TROUBLESHOOTING FOR NETWORK CONNECTIONS This chapter describes how to troubleshoot the problems on network connections Locating the Equipment in the Network ssesesssseeseeee eene 88 Cannot locate the equipment in the network ssssseseeeen nemen enne nennen nene enne nnns 88 Cannot locate the equipment with Local Discovery ssssssseeeeeeen nemen eren nennen nnne 89 Equipment does not respond to ping command seesseeeeeen mener nnrnen nene ennemis 90 LDAP Search and Authentic
64. e front cover of the Finisher If the message Check staple cartridge remains repeat the procedure above from steps 1 to 8 56 Refilling With Staples 1 TROUBLESHOOTING FOR THE HARDWARE Hanging Finisher MJ 1031 A CAUTION Be careful not to let your fingers be caught between the equipment and the Finisher optional This could injure you 1 Separate the Finisher from the equipment Press the lever to unlock the Finisher and slowly separate it from the equipment placing your hands on the front and rear of the Finisher 2 Open the staple cartridge unit cover 3 Remove the staple cartridge Press the buttons on both sides of the cartridge The transparent cover of the cartridge is lifted Refilling With Staples 57 1 TROUBLESHOOTING FOR THE HARDWARE 5 After the transparent cover is lifted remove the empty staple case 6 Fit the new staple case into the staple cartridge Push the staple case into the cartridge until it clicks In this step do not remove the seal bundling the staples T Push the transparent cover down to its original position and pull out the seal bundling the staples 8 Fit the staple cartridge into the stapler Insert the staple cartridge until it is caught by the latch of the staple cartridge and is fixed with a click 9 Close the staple cartridge unit cover 58 Refilling With Staples 1 0 Join the Finisher to the equipment Move the
65. e te ener ducunt 54 Finisher MJ 1030 essem 55 Finisher MJ 1101 ssssss eee 54 Hanging Finisher MJ 1031 sees 57 Saddle Stitch unit 2 iouis 59 Startup page i ihi ec b teet m nien 79 INDEX 117 T Toner cartridge Near Empty message 49 Toner cartridge replacing ccscceceseeeeeeceeeeeeeeeeees 46 U User information 114 Ww Waste toner box replacing seeeeessesee 52 118 INDEX FC 2330C 2820C 2830C 3520C 3530C 4520C OME08004200 MULTIFUNCTIONAL DIGITAL COLOR SYSTEMS Troubleshooting Guide F 51T0D102330c 2820c 2830c 3520c 3530c 4520c TOSHIBA TEC CORPORATION 2 17 2 HIGASHIGOTANDA SHINAGAWA KU TOKYO 141 8664 JAPAN GUALITY SERVICE R071220F2500 TTEC 2008 TOSHIBA TEC CORPORATION All rights reserved 2008 03
66. er than byan Next Step ES See the following section to fix the problem SMB connection P 77 Cannot print with SMB print 6 For Macintosh only Next S Refer to the Software Installation Guide Can you see the equipment you created in the x tep gt Selector 7 At this point the problem is most likely to be related to a client side error Refer to the Printing Guide to fix the problem 78 Client Problems Hardware Problems This section describes troubles caused by the hardware device the equipment If an icon or a message indicating an error is not displayed or the problems on printer drivers or the network connection cannot be specified a hardware problem is a possible cause of the trouble The following are common factors involved in the hardware problems system board cables and connectors the equipment and its optional components such as the duplexing unit or the Finisher system software or firmware of the equipment E Startup page not printed Problem Description If the startup page is not printed when you turn on the equipment even though the Print Startup Page is enabled there may be a hardware error Contact your service representative Corrective Action 1 Make sure that Print Startup Page is enabled 2 Turn on the equipment If it is already on restart it 3 Check if the startup page is output When the Print Startup Page is enabled normally the Startup Page is automatic
67. erion for determining whether an original is black and white or color For further information refer to the MFP Management Guide A black and white original is copied in color when Auto Color is chosen Some black and white originals may be copied in color e Yellowed originals Originals with background color Set the color mode to Black You can change the criterion for determining whether an original is black and white or color For further information refer to the MFP Management Guide Copying Problems 69 TROUBLESHOOTING FOR PRINTING This chapter describes how to troubleshoot the problems on printing Print Job Problem S 0siccicscieseccececesetedessssacachadasedsseshschsdacdscnncsavsssiendehdasaddesadseradassdiassadsavssacveadeccss 72 Clearing print Job errors snore eiai aeai aiaeei ear iea e a a eoa oudio 72 Cannot remember the document password for a Private Print job 74 Printer Driver ProD OMS oerte rennen tenore ann erba E Yo Fe gar aua Un an sured Joust abecduasestenstene 75 Cannot print port setting problems i ecdesiae rene nt etee tne te pu tides co e dern bg Xn dievai iatu aenea pane id 75 Command line options not processed sssssssssesseeeeee ener nennen nnnm erret nere enne et erret 75 Retrieval of printer configuration failed a a aa ea a dotes aos A a 75 Cannot print a job as expected using PS3 printer driver
68. error again Invalid parameter When a template is used create the template again If the error still 1C14 occurs turn the power OFF and then back ON and perform the job again Exceeding file capacity Ask your administrator to change the Fragment Page Size setting for 1C15 the Internet Fax setting or reduce the number of pages and perform the job again 4C20 System management module access Turn the power OFF and then back ON Perform the job in error again If abnormality the recovery is still not completed contact your service representative Job control module access abnormality Turn the power OFF and then back ON Perform the job in error again If 1C21 1C22 s the recovery is still not completed contact your service representative Disk access error When there are running jobs perform the job in error again after the 1C30 1C33 completion of the running jobs If the error still occurs turn the power OFF and then back ON and perform the job again 4C40 Image conversion abnormality Turn the power OFF and then back ON Perform the job in error again If the error still occurs contact your service representative HDD full failure during processing Reduce the number of pages of the job in error and perform the job 1C60 again Check whether the server or local disk has a sufficient space in disk capacity Address Book reading failure Turn the power OFF and then back ON Perform the job in error again 1C61 Reset the data in the Address Book
69. ervice representative to have the equipment inspected Hardware Status Icons on TopAccess Device Tab 99 Error Messages When a message appears on the Device Tab of TopAccess see the table below for the corrective action TopAccess Message Corrective Action Front Cover Open Please Close Cover Close the front cover Paper Feeding Cover Open Please Close Cover Close the paper feeder cover Transfer Transport unit Open Please Close Cover Close the transfer transport unit Large Capacity Feeder Cover Open Please Close Cover Close the Large Capacity Feeder cover Drawer Open Please Close Cover Close the drawer Automatic Duplexing Unit Cover Open Please Close Cover Close the automatic duplexing unit cover Relay Unit Cover Open Please Close Cover Close the Bridge Unit cover Finisher Joint Cover Open Please Close Cover Close the Finisher joint cover Staple Door Open Please Close Cover Close the stapler cover Punch Unit Front Cover Open Close the Punch Unit front cover Lower Tray Delivery Cover Open Please Close Cover Close the lower tray delivery cover Lower Tray Front Cover Open Please Closer Cover Close the lower tray front cover Punch Unit Front Cover Open Please Close Cover Close the Punch unit front cover Hole Punch Unit Open Please Close Cover Close the Hole Punch Un
70. ess the TONER tab JOB STATUS mx JL sew User Name Date Time Paper Pages Sets Status 001 l Toner near Enptu Y JOB STATUS Replacing a Toner Cartridge 49 3 Press REPLACE TONER CARTRIDGE JOB STATUS 0 25 50 75 100 YELLONCY MAGENTA M pee CYANCC n BLACKCO n REPLACE TONER CARTRIDGE i Emptu Y SUPPLY amp Toner near JOB STATUS __ 4 To replace a toner cartridge press YES To cancel press NO There is not a toner cartrige needing exchange But does change it 5 Press the button for the color you intend to replace Select color mmm x sss RN YELLOW Y MAGENTA M CYAN C BLACK K CANCEL 50 Replacing a Toner Cartridge 6 To replace the toner cartridge press YES To cancel press NO Do you change a toner cartridge Replace the toner cartridge See P 46 Replacing a Toner Cartridge for the correct procedure 8 Press FINISH Replace yellow toner cartridge o mmm NN Weller CT MAGENTA M CYAN C BLACK K Replacing a Toner Cartridge 51 Replacing the Waste Toner Box When the waste toner box becomes full the symbol for replacement of the waste toner box blinks and the message Dispose of used toner appears Replace the waste toner box following the procedure below A
71. fuser unit This could burn you or the shock could cause you to get your hand injured in the machine Do not touch the transfer belt Do not touch the transfer belt when you remove the jammed paper inside the right side of the equipment Doing so may cause damage on the equipment or result in a poor output 12 Clearing a Paper Jam LI If paper jams occur frequently The following are the common causes of paper jams If the problem persists check for the following situations Anunsuitable original is placed on the Reversing Automatic Document Feeder Unavailable paper with the equipment is used Paper sizes are not consistent between the size in a drawer or the bypass tray and the one registered in the equipment All the jammed paper has not been removed There is too little or too much gap between paper and the side guide in the drawer The amount of paper placed in a drawer exceeds the limit indicated on the side guide of the drawer ll Paper jam in the Reversing Automatic Document Feeder optional 1 Raise the lever and open the upper cover 2 Remove the original 3 Turn the dial to remove the original 4 Open the transport guide Clearing a Paper Jam 13 1 TROUBLESHOOTING FOR THE HARDWARE Raise the guide plate under the transport guide and remove the original under the guide plate 6 Close the transport guide and close the u
72. haracter in the Destination E mail address 1C6C Delete the illegal character and reset the appropriate Destination E mail address then perform the job again 1C6D System error Turn the power OFF and then back ON Perform the job in error again If the error still occurs contact your service representative 4C70 SMTP client OFF Ask your administrator to enable the SMTP Client and perform the job again SMTP authentication error Confirm that the login name and password are correct If SSL is enabled 1C71 make sure that SSL port number is correctly set 4C72 POP Before SMTP error Confirm that the POP Before SMTP settings and POP3 settings are correct 4C80 Internet Fax transmission failure when Check the Received Internet Fax Forward settings processing E mail job received 1C81 Onramp Gateway transmission failure Check the mail box settings 4C82 Internet Fax transmission failure when Check the Received Fax Forward setting processing Fax job received Power failure Check whether the power cable is connected properly and it is inserted 1CC1 securely Check whether the power voltage is unstable 3A10 3A12 MIME format error Ask the sender to resend the Email in the MIME1 0 format 3A20 3A22 Email process error Ask the sender to resend the Email 3A30 Partial Email timeout error Ask the sender to resend the Email or change the Partial Wait time setting 3A40 Invalid partial Email received Ask the sender to resend the partial Email in the RFC
73. hat section several OS and printing method based check lists are provided to help you find an appropriate action to take No Check Yes No Corrective Action 1 Have you set the protocol settings so they are Set up the proper protocol compatible with your network and client protocol Next step gt settings 2 Have you set up the appropriate type s of print Next Step m Check the settings required for your printing services that should be supported environment 3 If you are using Novell print services did you set Set up the NetWare server up the Novell side of network printing such as Next Step 4 Refer to the Software Installation Guide creating print servers and attaching the print queue 4 If you set up Novell print services can you see the Next S Refer to your Novell PCONSOLE or NWAdmin print job using PCONSOLE or NWAdmin b tep gt user documentation for help with using these utilities 5 Have you checked the gateway and subnet Set up the TCP IP correctly settings to make sure that the equipment is part of Next Step i the same network Gateway as the client from which you are trying to print 6 Are other services and communications Refer to your network documentation or use a performed over the network behaving in the End gt network diagnostic utility to identify the a network normal and expected manner problem E Cannot print with SMB print Problem Description
74. he Bridge Unit cover When the Hole Punch Unit MJ 6101 is installed proceed to step 7 24 Clearing a Paper Jam Remove the paper Proceed to step 10 When the Hole Punch Unit MJ 6101 is installed T Open the Hole Punch Unit cover 8 Remove the paper by turning the knob 9 Close the Hole Punch Unit cover 10 Close the Bridge Unit cover 11 Close the upper receiving tray of the Finisher Place your hands on the near and far side of the lever and push to close the tray until it clicks A CAUTION Be careful not to let your fingers be caught between the Finisher body and the upper tray of the Finisher This could injure you Clearing a Paper Jam 25 Tip The upper receiving tray of the Finisher can also be closed by pressing the right side of the lever E Paper jam in the Saddle Stitch Finisher MJ 1030 and the Hole Punch Unit MJ 6004 both optional 1 Hold up the guide of the paper exit portion and remove the paper When the Hole Punch Unit MJ 6004 is installed proceed to step 2 If not go to step 6 When the Hole Punch Unit MJ 6004 is installed 2 Open the Hole Punch Unit cover 3 Turn the green knob to locate A within the area indicated on the label With the knob set in this position the punches are up so that paper can be released
75. he Saddle Stitch unit optional eeeennm 28 Paper jam in the Hanging Finisher MJ 1031 optional se 30 Clearing a paper jam caused by a wrong paper size setting 31 Clearing a Staple Jam cccoe eene cernens rrr cesteneteccvsueteeecusseceesduevevens devvedeenestevveceees 38 Staple jam in the Finishes Taaa easa a R aad eaaa iar Pa AE ARTARAK EA Ea 38 Staple jam in the Saddle Stitch unit eene 43 Replacing a Toner Cartridge eeeeeeeeeeeeeeeeeeeeeneneene nennen nennen nennen nnn nnn 46 Replacing a Near Empty toner cartridge essem 49 Replacing the Waste Toner BOx eeeeeeeeeeeeeeeen eren nennen ennnnnnnn nnn nnne nnn nnne nnn nnn 52 Refilling With Staples cocci ecce cree occur cree entere crecen recur aKa na SAANANE tnn roca 54 Refilling Finisher staples erenn iana riaa iaa AR A aaea fa EARE RIVARA iE 54 Refilling Saddle Stitch unit staples ssssseeeeeenn emen 59 Cleaning the Slit Glass and Main Charger eee enn 62 Cleaning the Slit QlaSS S ancrer i dei a ai e a a enn aia 62 Cleaning the main chargers seseseeiiseseeessiisee eene ttes netten nanus na dada addas 64 Cleaning the Hole Punch Dust Bin eeeeeesseeeeeeeenen nnne nnne nennen nnns 65 Hole Punch Unit MJ 6101 MJ 6004 essssssesseeeeenem eee 65 Chapter 2
76. idge appears when no toner is left Replace the toner cartridge of the color the message indicates CI P 46 Replacing a Toner Cartridge Copy density is set too light Darken the density manually or try the automatic density mode Copied image is too dark Copy density is set too dark Lighten the density manually or try the automatic density mode Copied image has stains The Original Cover optional or the Reversing Automatic Document Feeder optional is not fully lowered Lower them fully to block the outside light The original glass platen sheet scanning area and guide are stained Clean them LL P 116 Daily Care for the Equipment The copy density is set too dark Lighten the density manually or try the automatic density mode A transparent original such as a transparency or tracing paper is being used To copy a transparent original clearly put a sheet of blank white paper behind the original Make sure that the paper is large enough to cover the original Copied image is partially missing The size or orientation of the copy paper and that of the original are not consistent The reduction ratio is not properly set Fit the copy paper size to the original or set the reduction ratio for the copy paper The binding margin is too wide Set the binding margin width to fully cover the original For details refer to Chapter 4 of Copying Guide The original
77. ing cover 3 Open the transport guide holding the green knob If no jammed paper can be found on the paper exit side skip to step 8 and go on to step 9 and 10 Clearing a Paper Jam 19 4 Open the Bridge Unit cover When the Finisher optional is not installed skip this step 5 Rotate the green dial downward to move the paper to the exit side 6 Remove the jammed paper from the receiving tray or the Bridge Unit optional T Close the Bridge Unit cover optional When the Finisher optional is not installed this step is unnecessary If no jammed paper can be found on the exit side proceed to step 8 8 Rotate the green dial upward to move the paper down and remove the paper 20 Clearing a Paper Jam 9 Close the transport guide holding the green knob 10 Close the jam releasing cover and the automatic duplexing unit Be sure to securely close both sides of the jam releasing cover and of the automatic duplexing unit E Paper jam in the Bridge Unit optional 1 Open the cover holding the handle of the Bridge Unit 2 Remove the paper inside the Bridge Unit Tip If the jammed paper cannot be removed because the right side is caught by the fuser unit follow the steps on P 19 Paper jam in the fuser unit
78. ing cover LL P 18 8 Bridge Unit optional i P 21 9 Saddle Stitch unit Optional R P 28 10 Finisher and Hole Punch Unit both optional GJ P 22 E2 P 26 amp P 30 The picture of the hardware device shown on the touch panel differs depending on the Finisher options installed Clearing a Paper Jam 11 E Clearing a paper jam Clear the paper jam Clear the paper jam following the guidance shown on the touch panel Press or to scroll the pages Misfeed in bypass TOTAL COUNTER After clearing the jam close all the opened covers The equipment starts the warm up Follow the guidance on the touch panel LI Tips on removing the jammed paper Note the following points in removing the jammed paper Remove the jammed paper carefully so as not to tear it To avoid tearing the jammed paper remove the paper slowly with both of your hands Using force may tear the paper making more difficult to remove it See also that no pieces of torn paper are left inside the equipment When the paper jam sign remains after removing the jammed paper Depending on the timing of the occurrence no jammed paper may be found where the paper jam sign indicates If the sign does not disappear after you have remove the jammed paper follow the steps as instructed on the touch panel Do not touch the fuser unit or the metal portion around it Do not touch the fuser or the metal portion around it when you remove the jammed paper from the
79. ipment If you perform all the steps in the applicable checklist and still cannot print satisfactorily with the equipment contact your service representative Tips You can change the network protocol settings with the touch panel of the equipment or with TopAccess the Administration page Forthe error messages that appear during the installation of the printer drivers refer to the Software Installation Guide E SMB print and Point amp Print in a Windows operating system environment No Check Yes No Corrective Action 1 Are the IP address properties correctly set Next Step ES Set up the IP address correctly gu 2 Is the Microsoft computer name device name Next Step Set up the device name correctly unique 3 Isthe workgroup name valid and correctly Next Step i Set up the workgroup correctly entered 4 Is the WINS server address correctly set Next S Set up the WINS server address correctly or ext tep gt enter 0 0 0 0 for the WINS server address to disable the WINS service 5 If the client computers are located in different Set up the WINS server and enable it on the segments is the WINS service correctly Next Siep gt equipment to allow users access from a different provided segments 6 Can you see the equipment in Windows Network Next S See the following section to fix the problem Neighborhood m tep gt 4 P 88 Cannot locate the equipment in
80. ired documents are deleted automatically from the SCAN folder in the SHARE FILE folder Expired Sent Fax documents deleted from share folder Expired documents are deleted automatically from the TXFAX folder in the SHARE FILE folder Expired Received Fax documents deleted from share folder Expired documents are deleted automatically from the RXFAX folder in the SHARE FILE folder Scanned documents in shared folder deleted upon user s request Documents in the SCAN folder have been deleted by a user Sent Fax documents in shared folder deleted upon user s request Documents in the TXFAX folder have been deleted by a user Received Fax documents in shared folder deleted upon user s request Documents in the RXFAX folder have been deleted by a user Failed to delete file The file cannot be deleted from the shared folder Failed to acquire resource The file cannot be acquired from the shared folder Document s expire s in a few days There are documents to be deleted in a few days in e Filing Hard Disk space for Electronic Filing nearly full The hard disk has few disk space available Delete unnecessary documents to make the hard disk space Power failure occurred during e Filing restoring The document could not be stored in e Filing because of the power failure SMTP Destination Error has been detected in the received mail This mail was deleted
81. is larger than the printable area The outside part of the printable area cannot be copied The Full Image function enables you to copy the whole image of the original in the 95 9996 reduction ratio Copied image is blurred There is a gap between the original glass and the original Lower the Original Cover optional or the Reversing Automatic Document Feeder optional fully so that the original fully contacts the platen glass The copy paper is damp Replace it with dry copy paper 68 Copying Problems Problem Description Cause Corrective Action Copied image has unevenness in the horizontal direction The main charger is stained Clean the main charger P 62 Cleaning the Slit Glass and Main Charger Copied image has black streaks in the horizontal direction The scanning area or guides are stained Clean them LE P 116 Daily Care for the Equipment Copied image has white streaks in the horizontal direction The slit glass is stained Clean the slit glass 4 P 62 Cleaning the Slit Glass and Main Charger A color original is copied in black and white when Auto Color is chosen Some color originals may be copied in black and white Originals with very little colored part Overall blackish originals Originals in light color Set the color mode to Full Color You can change the crit
82. it cover Paper Jam in Auto Duplexer Unit Please Clear Paper Path Refer to the guidance on the touch panel to remove jammed paper Paper Insertion Jam Please Clear Paper Path Refer to the guidance on the touch panel to remove jammed paper Paper Jam in Printer Please Clear Paper Path Refer to the guidance on the touch panel to remove jammed paper Paper Ejection Jam Please Clear Paper Path Refer to the guidance on the touch panel to remove jammed paper Staple Jam in Finisher Please Clear Staple Remove the jammed staples from the Finisher See LB P 38 Clearing a Staple Jam Paper Jam in Finisher Remove paper Remove the jammed paper from the Finisher Seel P 11 Clearing a Paper Jam Staple Jam in Saddle Stitch Finisher Please Clear Staple Remove jammed staples from the Saddle Stitch Finisher See LB P 38 Clearing a Staple Jam Used Toner Container Full Please Replace Replace the waste toner box See LB P 52 Replacing the Waste Toner Box Toner Not Recognized Please Check Toner Check and adjust the toner bottle Black Toner Empty Please Refill Replace the black toner See LB P 46 Replacing a Toner Cartridge Cyan Toner Empty Please Refill Replace the cyan toner See L3 P 46 Replacing a Toner Cartridge Magenta Toner Empty Please Refill Replace the magenta toner See L3 P 46 Replacing a Toner Cartridge Yellow Toner Empty Please Refill Replace the yellow toner See L3 P 46 Repla
83. ministrator of the equipment Enter the administrator s password in the Private Print job list on the touch panel and delete the job For details refer to the Printing Guide Log on TopAccess with the administrator s password and delete the job in the Print Job list For details refer to the TopAccess Guide 74 Print Job Problems Printer Driver Problems This section describes the troubleshooting for the printer drivers Tip For the error messages that appear during the installation of the printer drivers refer to the Software Installation Guide E Cannot print port setting problems n Problem Description cannot perform printing with the equipment Corrective Action If the printer driver on the client computer points to a wrong network port jobs neither appear in the current jobs queue nor are printed Fix the problem following the procedure below Open the Printers folder from the Control Panel Right click on the printer driver icon Select Properties from the shortcut menu Select the Ports tab Browse to select the printer or Novell queue Make sure that the path to the printer and the device name are correct lt device name gt print device name gt is the same as the device name set from the touch panel print may be pcl6 or ps3 depending on the printer driver you use 6 Click the General Tab and click Print Test Page to confirm that the settings are correct Som E Command line
84. mmunity Is private specified for the Read Write Community Next Step u Enable the SNMP MIB and confirm the Read Community and Read Write Community settings Confirm that the protocol suite installed on the client computer has been updated with the latest Software for the given operating system If your network only supports the IPX SPX protocol make sure that the most current version of Novell Client software is installed Next Step See the vendor s Web site for information about product updates and technical supports Print an NIC Configuration page from the equipment Does the equipment support the same protocol as the network Next Step u Configure the proper protocol Change the protocol settings from TopAccess if necessary and reboot the equipment for the changes to take effect Repeat step 2 Was the device discovered End Next Step g Check the NIC Configuration page Are the IP address and subnet mask settings correct Next Step Setup the TCP IP settings correctly Check the router to make sure it is not filtering out the equipment packets Is the router processing equipment packets correctly Next Step gu Adjust the router settings Can another computer within the same network segment discover the equipment Next Step See the following section to fix the problem LL P 88 Locating the Equipment in the Network Check the NIC Configuratio
85. n is either 200 x 100 200 x 200 200 x 400 300 x 300 or 400 x 400 dpi TIFF paper size error Ask the sender to resend the Email with attached TIFF files that can be 3C40 3C42 printed on the paper available for the equipment 3C50 3C52 Offramp transmission error Ask the sender to specify the correct fax numbers and resend the Email 106 Error Codes Error Code Problem Description Corrective Action Offramp security error Confirm that the specified fax numbers are registered in the address 3C60 3C62 book of the equipment If not register the fax numbers in the address book and ask the sender to resend the Email with the correct fax numbers Power failure Confirm that the job is recovered or not If not ask the sender to resend 3C70 the Email Destination address error Ask your administrator whether the DNS and mail server settings are 3D10 correctly set If they are correctly set ask the sender to confirm that the destination address is correct Exceeding maximum offramp destinations Ask the sender to specify up to 40 destinations for one offramp gateway 3D20 job The equipment cannot perform the offramp gateway transmission for more than 40 destinations 3D30 Fax unit is not installed Make sure that the Fax unit is installed or connected correctly POP3 server communication error Ask your administrator whether the POP3 server address is correctly set 3E10 and whether the POP3 server works prope
86. n page Is the Unit Serial Number part of the device name Next Step Contact your service representative Check link activities on the port being used by the equipment and the integrity of the network cable hub or switch that connects the equipment to the network Replace any network components that you can tell or suspect are faulty End Locating the Equipment in the Network 89 E Equipment does not respond to ping command Problem Description The equipment does not respond to a ping command Corrective Action Check the network settings following the checklist below No Check Yes No Corrective Action 1 Confirm that the TCP IP protocol suite is installed on the client computer Next Step u Refer to the networking section of your operating System documentation Look at the NIC configuration page and confirm that the TCP IP settings are correct Is the IP address entered and valid Are the Gateway and Subnet settings correct Next Step u Enter the correct TCP IP settings Reboot the equipment Check the NIC Configuration page that is printed out Are the TCP IP settings correct Next Step u The settings are not binding contact your service representative Try to ping the equipment again Did the equipment respond to the ping End Next Step g Can you ping the equipment from any other computer within the same network If not
87. n the drawer indicated in the message and take out all the paper from the drawer 34 Clearing a Paper Jam 4 Close the drawer and turn on the main power switch With the size indicated on the touch panel check which paper size is registered for the drawer JOB STATUS Rdd paper R3 CLOSE JOBS LOG SUPPLY TONER Place the same size paper as the paper size indicated in the message The job is resumed When you change the paper size again after the job has been completed make sure that the size of the paper placed in the drawer is the same as the one registered in the equipment for the corresponding drawer Clearing a Paper Jam 35 1 TROUBLESHOOTING FOR THE HARDWARE CL Jam when printing from the printer using the bypass tray Paper is not fed from the bypass tray for fax reception Turn off the main power switch Shutting down on the control panel is not possible 2 Remove the jammed paper 3 Take out all the paper from the bypass tray 4 Turn on the main power switch 5 Press JOB STATUS on the touch panel L COPY RERDY pott lex Press JOB STATUS button amp AUTO P FULL E NON SORT e COLOR NON STAPLE BLACK E sa FINISHING 333 AUTO gt gt COLOR SIMPLEX uM x u qd auto k J PROOF COPY Basic y 36 Clearing a Paper Jam 6 Place the paper on the bypass tray The suitable
88. nee 18 Large Capacity Feeder sse 16 Paper Feed Pedestal sese 16 Reversing Automatic Document Feeder 13 Saddle Stitch Finisher and Hole Punch Unit 26 Saddle Stitch unit esse 28 PING command 2 3 1 entities ede ex gascs 90 Point amp Print E t repo ei RE TR de 92 Port N W Fax driver 32 oki ER ERR RAE TARL EE 95 genu EPI 75 PostScript code enoar iaeaea airea ia maa eaaa Raana EEEE 76 Printjob errors 1 etit ard eria ai 72 Printer configuration retrieving sssssse 75 Printing environment Macintosh 4 2 icut E eee tidie Le itid Lue 94 NetWare nine tute dtt 93 Novell print 2 a accueil TT Ul apum 94 WindOWS 2 2 ete wads ere Pert ee roro te eade ea 92 93 Printing problems network related 92 Private print job 3 3 entre ecd ente letti 74 PS3 printer driver 2 oi Lee rex en teen OR eed RS 76 R Raw TGP print 2 irre tlbi ee erre 92 S Scan data e mailing scan data sssseeeeeeeeeeee 82 saving in the shared folder ccceceeeeeeeeeeeeeeeeees 82 SMB print 5 inre DIU ed RAP 77 92 Staple jam clearing Finisher MJ 1101 esse 38 Hanging Finisher MJ 1031 sss 41 Saddle Stitch Finisher MJ 1030 sss 39 Saddle Stitch unit esse 43 Staples refilling 202 62 icio pe e
89. nnen mene nennen nen 16 Paper jam in the bypass tray ciini cinere re tenete taedet de de rede dde Lud cn eite dae dete rado dn cerne Pn gt 17 Paper jam in the automatic duplexing unit sesseeese ene ene mneeen nennen nren nennen nennen nennen 17 Paper jam in the jam releasing COVer 4 leeeiseeeee e a eerte ere nnne nnne aient ntn dne eaten neun 18 Paperjam im the f ser unlt us cocotte rro e terree opea pea gern Ele ure tpe ade cu aeta roue ede cue nho EORR PIRA OR 19 Paper jam in the Bridge Unit optional isinisi ieda eene enne enne eere 21 Paper jam in the Finisher MJ 1101 and the Hole Punch Unit MJ 6101 both optional sese 22 Paper jam in the Saddle Stitch Finisher MJ 1030 and the Hole Punch Unit MJ 6004 both optional 26 Paper jam in the Saddle Stitch unit optional senem nee 28 Paper jam in the Hanging Finisher MJ 1031 optional emen rennes 30 Clearing a paper jam caused by a wrong paper size setting emen 31 Clearing a Staple JaM 38 Staple jami inthe FIMISHE pe 38 Staple jam in the Saddle Stitch unit 1 inertes ette stet cene ed dee Utd ie aiaa eade iea 43 Replacing a Toner Cartridge iieri aure cine aeu atiauck coi DD dpa Kex ET FOREN S BERE Y FX YR REN R EN EO MERE 46 Replacing a Near Empty toner cartridge een
90. nor HER r ea Aeaee aE ro Aare aua Erana aE t 79 Startup page not printed d Dette e ac a tu a aaa AI RAM 79 Prirtjobs not output 5er tet oreet ee Parere Pede e Ia d bag dete a aedes 79 Chapter 4 TROUBLESHOOTING FOR SCANNING Scanning Problems oreet tt Rt casvenscesessedadaez cdevacbertedevvactecessdvences 82 Cannot Emal my SCatis 2 net aet Ub C eb eee ada eae ned 82 Cannot find the data saved in the shared folder see 82 Chapter 5 TROUBLESHOOTING FOR e Filing e Filing Web Utility Problems eeeeeeeeeeeeeeeeenennnnnnennnn nennen nennen nenne nenne nnn 84 e Filing Web Utility terminates the session ssseenm eme 84 Numerous sub windows repeatedly appear sssssssssseseeeeee 84 Displaying the items in the Contents Frame takes a long time 84 Errorimessagoes oraaa tuii etd dem ed AAA A r a eae 85 Chapter 6 TROUBLESHOOTING FOR NETWORK CONNECTIONS Locating the Equipment in the Network ccececeeeeeeeeeeee cee eeee eee eee eeeeeeeeneaneeseeeeeeeeeeeneeeeeees 88 Cannot locate the equipment in the network ssssssssssseeeeem nnen 88 Cannot locate the equipment with Local Discovery ssssssm 89 Equipment does not respond to ping command ssssssssseeeme 90 LDAP Search and Authentication Problems euer 91 Network shutdown occurs or touch panel disabled
91. optional This could injure you Separate the Finisher from the equipment Press the lever to unlock the Finisher and slowly separate it from the equipment placing both of your hands on the front and back of the Finisher 2 Open the Bridge Unit cover 3 Remove the jammed paper from the equipment side 4 Close the Bridge Unit cover Remove the jammed paper from the paper exit portion 30 Clearing a Paper Jam 6 Join the Finisher to the equipment Move the Finisher slowly toward the equipment placing both of your hands on the front and the back of the Finisher E Clearing a paper jam caused by a wrong paper size setting A paper jam occurs when there is a mismatch between the size of the paper in a drawer or the bypass tray and the size configured for the drawer or the bypass tray in the equipment The message Check paper size setting on control panel for drawer N or Check paper size setting on control panel for the bypass tray appears on the touch panel JAM E062 Check paper size setting on control panel for drawer 2 TOTAL COUNTER 892 In this case just removing the jammed paper does not prevent another paper jam Be sure to follow the procedure below During the operation the guidance for clearing the paper jam on the touch panel is not displayed Take notes of the following before operation where the paper jam has occurred and in which d
92. ore than 100 items in the Contents Frame may take a long time A smaller number of items shortens the time for displaying 84 e Filing Web Utility Problems E Error messages See the table below to troubleshoot the problem if a message appears Message Corrective Action Internal error occurred Please restart e Filing Turn OFF and then ON the power of the equipment and then try again If the error message is still displayed contact your system administrator or contact your dealer for support Your e Filing Session has Timed Out Please Restart Exit from e Filing and change the session timer setting to be longer on the Setup page of the TopAccess Administrator mode Then restart it The items have been modified The items are currently being modified by another user Try again after another user has finished modifying the items Cannot start e Filing Session The Disk is Full Erase the unnecessary data from the Control Panel For instructions on how to delete data from the Control Panel refer to the e Filing Guide Cannot create a Box The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot create a Folder The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot edit the Document The Disk is full Erase unnecessary data u
93. oting tips in this chapter when you think there is something wrong with the equipment This chapter also describes the daily care for the equipment When You Think Something Is Wrong With the Equipment eese 114 General operations rri eee in ae e dere ee ee de pee ee sie ce nua 114 OriginalSvand Paper RT RR 115 Daily Care for th Equip Me int ie iecciiscesisiecsccesieisedsseessssavesdessavduveaisncsieevsovisedinndsoavusdsensboagsseaes 116 When You Think Something Is Wrong With the Equipment If you think there is something wrong with the equipment check the following items Tips To see the functions of the equipment such as copy or print refer to their operator s manuals Copying Guide and Printing Guide respectively Checking the operations or procedures may help you solve the problems When you have found what is not clear in operating the equipment or you think something is wrong with it the operator s manual for the function you are using will be helpful ll General operations Problem Description Cause Corrective Action The equipment does not work at all The power cord is not securely inserted into the outlet Insert the power cord into the outlet until it is fully in No icons or signs are displayed on the touch panel The equipment is in the Energy Saver mode Press the START button or the ENERGY SAVER button to clear the Energy Saver mode Refer
94. paper size is indicated next to the message Place Paper in the Bypass tray RA JOB STATUS 7j Place Paper in the Bypass tray A3 Press the START button A3 7 Press the START button Clearing a Paper Jam 37 1 TROUBLESHOOTING FOR THE HARDWARE Clearing a Staple Jam When a staple jam has occurred in the stapler of the Finisher or Saddle Stitch unit clear the jam following the procedure below P 38 Staple jam in the Finisher P 43 Staple jam in the Saddle Stitch unit Bi Staple jam in the Finisher QO Finisher MJ 1101 1 Open the front cover of the Finisher 2 Remove the staple cartridge 3 Lower the guide while holding the knob A Stapling area A CAUTION Do not touch the stapling area The actual needle point could cause you personal injury 4 Remove the jammed staples 38 Clearing a Staple Jam Holding the knob raise the guide and return it to its original position 6 Fit the staple cartridge into the stapler When putting the staple cartridge hold the green labeled portion of the bracket securely so that the bracket will not move Insert the cartridge until it is caught by the latch and fixed with a click T Close the front cover of the Finisher LJ Saddle Stitch Finisher MJ 1030 optional 1 Open the front cover of the Finisher
95. ple case while pushing both sides as shown in the figure 4 Fit a new staple case on the staple cartridge Push the staple case hook into the staple cartridge socket until you hear a click 54 Refilling With Staples Fit the staple cartridge into the stapler When fitting the staple cartridge hold the green labeled portion of the bracket securely so that the bracket will not move Insert the cartridge until it is caught by the latch and fixed with a click 6 Close the front cover of the Finisher Tip If the message Check staple cartridge remains repeat the procedure above from step 1 to 6 Finisher MJ 1030 1 Open the front cover of the Finisher 2 Remove the staple cartridge Press the buttons on both sides of the cartridge The transparent cover of the cartridge is lifted Refilling With Staples 55 1 TROUBLESHOOTING FOR THE HARDWARE 4 After the transparent cover is lifted take out the empty staple case Fit the new staple case into the staple cartridge Push the staple case into the cartridge until it clicks In this step do not remove the seal bundling the staples Push the transparent cover down to its original position and pull out the seal bundling the staples T Fit the staple cartridge into the stapler Insert the staple cartridge until it is caught by the latch and fixed with a click 8 Close th
96. plorer The data are stored in the equipment s shared folder named FILE SHARE For Macintosh make sure that the OS version is Mac OS X 10 3 x or later a client computer running Mac OS X 10 2 x or earlier cannot access the shared folder on the equipment If your computer is running Mac OS X 10 3 x or later search the network for the equipment on Finder and access the folder named FILE SHARE f you cannot find the equipment on the network make sure that the SMB Server Protocol setting is enabled on TopAccess For details on the network settings refer to the TopAccess Guide For details on storing the scanned image refer to the Scanning Guide 82 Scanning Problems TROUBLESHOOTING FOR e Filing This chapter describes how to troubleshoot the problems on e Filing e Filing Web Utility Problems siue cinia Su iu p oko np gs ia cxx nado andres cc aai Ene cx Ere br ee ka nias 84 e Filing Web Utility terminates the session sssssseeeneneem nemen nnnm nene ennemi 84 Numerous sub windows repeatedly appear ssssssssseeeee eene nennen nee nnne nennen nennen nennen 84 Displaying the items in the Contents Frame takes a long time ssssse ee 84 85 Error messages e tu Te rr ERE REPRE ERE UE HERR S ERN ERE REPRE ES e Filing Web Utility Problems This section describes troubleshooting for the web browser based e Filing web utility You will also find the error messages and the correctiv
97. pment requires inspection and maintenance by a service technician Contact your service representative POWER FAILURE A job was interrupted by a power failure or some other reasons The print or fax job may be incomplete Press JOB STATUS to check whether any jobs are unfinished To clear the messages press the RESET button twice ERASING DATA The Data Overwrite Enabler is clearing the data This message is displayed if the Data Overwrite Enabler optional is installed You can operate the equipment while the message is displayed Check paper size setting on control panel for Bypass Paper jam has occurred because of a mismatch between the paper size placed in the bypass tray and the size registered for the bypass tray in the equipment Register the paper size correctly Just releasing the paper jam does not prevent another paper jam P 31 Clearing a paper jam caused by a wrong paper size setting Set the paper on the bypass tray again The paper placed on the bypass tray jammed Remove the jammed paper and set the paper again Reboot the machine An error has occurred in the equipment and it stopped normal operation Rebooting the equipment may correct the error To reboot the equipment turn the main power switch off and then on Messages Displayed on the Touch Panel 9 Message Problem Description Corrective Action Toner near Empty
98. pper cover T Open the Reversing Automatic Document Feeder 8 Open the reverse cover and remove the original 9 Close the Reversing Automatic Document Feeder 1 0 Raise the lever and open the upper cover 14 Clearing a Paper Jam 1 1 Raise the original feeder tray and remove the original under the tray 1 2 Lower the original feeder tray 1 3 Close the upper cover ll Paper jam in the drawer feeding portion 1 Open the cover of the drawer feeding portion 2 Remove the jammed paper Clearing a Paper Jam 15 3 Close the cover of the drawer feeding portion poe m m Y ll Paper jam in the Large Capacity Feeder optional 1 Open the Large Capacity paper feed cover 2 Remove the jammed paper 4 c 3 Close the paper feed cover E Paper jam in the Paper Feed Pedestal optional Open the paper feeder cover of the Paper Feed Pedestal 16 Clearing a Paper Jam 2 Remove the jammed paper 3 Close the paper feeder cover E Paper jam in the bypass tray 1 Pull out the jammed paper in the bypass tray E Paper jam in the automatic duplexing unit A CAUTION Becareful not to let your fingers be caught between the equipment and the duplexing unit or automatic duplexing unit This could inju
99. rawer the paper setting is wrongly registered Troubleshooting depends on where and how the paper jam has occurred P 31 Jam when making copies using a drawer P 33 Jam when making copies using the bypass tray P 34 Jam when printing from the FAX or the printer using a drawer P 36 Jam when printing from the printer using the bypass tray Q Jam when making copies using a drawer Turn off the main power switch Shutting down on the control panel is not possible in this case Clearing a Paper Jam 31 Remove the jammed paper 3 Pull out the drawer indicated in the message and take out all the paper from the drawer Close the drawer and turn on the main power switch Press the USER FUNCTIONS button on the control panel MENU Ez3 ABC DEF SSS e FILING 2 3 a GHI JKL MNO SCAN USER FUNCTIONS INTERRUPT COUNTER 6 Press the USER tab to enter the USER menu and press DRAWER f USER FUNCTIONS j 3 8 d 8 4 9 B8 ne i GENERAL COPY FAX SCAN E FILING LIST B ZA E CHECK DRAWER ADDRESS E MAIL CLOSE USER ADMIN JOB STATUS 32 Clearing a Paper Jam T Press the drawer button indicated in the message on the touch panel f USER FUNCTIONS DRAWER SIZE i as as Ji Aen J N LD tT TR
100. re you Do nottouch the metal portion of the guide plate in the duplexing unit or automatic duplexing unit as it could burn you 4 Open the automatic duplexing unit Clearing a Paper Jam 17 2 Remove the jammed paper lifting the paper guide PNY y f M ee Lower the paper guide and return the automatic duplexing unit to its original position Be sure to firmly close both sides of the automatic duplexing unit ll Paper jam in the jam releasing cover 1 Open the automatic duplexing unit 2 Open the jam releasing cover Put your fingers into A push it up to release the lock and open the jam releasing cover 3 Open the transport guide holding the green knob 18 Clearing a Paper Jam 4 Remove the jammed paper Return the transport guide jam releasing cover and automatic duplexing unit to their original positions Be sure to securely close both sides of the jam releasing cover and the automatic duplexing unit E Paper jam in the fuser unit A CAUTION Do not touch the fuser unit or the metal portion around it Since they are very hot you could be burned or the shock could cause you to get your hand injured in the machine 4 Open the automatic duplexing unit 2 Open the jam releasing cover Put your fingers into A push it up to release the lock and open the jam releas
101. rly If SSL is enabled make sure that SSL port number is correctly set POP3 server communication timeout Ask your administrator whether the POP3 server works properly and the 3E20 LAN cable is connected to the server 3E30 POP3 login error Ask your administrator whether the POP3 user name and password are Set correctly 3E40 POP3 login type error Ask your administrator whether the POP3 login type Auto POP3 APOP is set correctly 3F00 3F10 File I O error Ask the sender to resend the Email If the error still occurs contact your uL service representative Error Codes 107 Tip ll Error codes on scan jobs The error indications on scan jobs are done as follows On TopAccess log list messages indicating the status are displayed Onthe touch panel of the equipment error codes are displayed See the listings below Error Code Problem Description Corrective Action Email 2C10 2C12 2C13 2C20 2C22 Illegal Job status A system error has occurred during sending of an email Retry it If the error still occurs contact your service representative 2C11 2C62 Not enough memory When there are running jobs perform the job in error again after the completion of the running jobs If the error still occurs turn the power OFF and then back ON and perform the job again 2C14 Invalid parameter specified Make sure that you specify the settings correctly and try again 2C1
102. s handle toward you Then return the stapler to its original position 1 0 Carefully insert the Saddle Stitch unit into the Finisher 11 Make sure of the following two requirements before test stapling The Finisher is securely attached to the equipment A3 B4 A4 R LD or LT R paper is set in the drawer 44 Clearing a Staple Jam Test stapling starts automatically Close the front cover of the Finisher RE Test stapling is necessary to prevent void stapling Note that the test stapling starts automatically when the two requirements on 11 are met with the front cover of the Finisher closed If the test stapling does not start make sure again of the two requirements Then open and again close the front cover Clearing a Staple Jam 45 Replacing a Toner Cartridge When a toner cartridge runs out the message Install New color name toner cartridge appears Replace the toner cartridge following the procedure below when you see this message To assure an optimal performance we recommend that you use TOSHIBA toner cartridges E151 1 3 M ORIGINAL amp GENUINE TOSHIBA TONER W HANDLE WITH CARE E STORE IN A DRY PLACE BELOW 35 C 95 F T FC28 K E READ THE OPERATING INSTRUCTIONS OF NET 550 g THE MACHINE BEFORE USING li MANIPULER AVEC PRECAUTION W GARDER DANS UN ENDROIT SANS HUMIDITE s MAI III OU LA TEMPERATURE Pees Never place it lengthwise AMBIANTE EST MOINS DE 35
103. sing the administrative function or deleting the data in boxes for making hard disk space Cannot insert Page The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot archive Documents The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot upload archived file The Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cut failed Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Copy failed Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Paste failed Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Save failed Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot create a Folder Maximum number of folders has been reached Delete unnecessary folders and create a new folder You can create up to 100 folders in each box Cannot create a document Maximum number of documents has been reached Delete unnecessary documents and crea
104. t to see if there is one of these kinds of problem or see the following sections CH P 75 Printer Driver Problems P 77 Network Connection Problems P 92 Printing Problems Network Related Another possible cause is one related to a client If the print jobs sent from a specific client within a network fails the problem may be caused by the client The checklist below will help you identify the source of the error and direct you to the information resolving the problem If the problem persists after you have followed all of the steps contact your service representative No Check Yes No Corrective Action 1 Does the equipment work properly Are copy jobs Next Step i Check the device status displayed in the Device output properly page of TopAccess 2 See the Device page of TopAccess Are the Next S If not delete the job install the required options specified for the job supported by the D tep gt components and try again Contact your service hardware configuration representative for further information 3 Can you print the jobs from other clients Next S See the following section to fix the problem SED tep gt P 77 Cannot print with the equipment network connection problems 4 Have you ever printed successfully from this Next Step i See the following section to fix the problem client P 75 Cannot print port setting problems 5 Did you set up the printer driver oth
105. te a new document You can create up to 400 documents in each box and folder Cannot insert Page Maximum number of pages has been reached Delete unnecessary pages and insert a new page A document can contain up to 200 pages Paste failed Maximum number of page range is reached Delete unnecessary pages and paste pages in the document A document can contain up to 200 pages Cut failed The items have been deleted or modified Refresh the page and make sure that the item was deleted or is currently being modified Copy failed The items have been deleted or modified Refresh the page and make sure that the item was deleted or is currently being modified Paste failed The items have been deleted or modified Refresh the page and make sure that the item was deleted or is currently being modified Delete failed The items have been deleted or modified Refresh the page and make sure that the item was deleted or is currently being modified Please enter valid password Enter the correct password A folder with the name you specified already exists Please try again Use a name that does not exist in the box Another user has been archiving or uploading Please try again later The document is being archived or uploaded by another user Try again after the other user has finished archiving or uploading The Maximum Possible Archive Size exceed Archive is not Possible An archiv
106. ter that s End gt z via TopAccess displayed the error message Network Fax N W Fax Driver Problems 95 CHECKING THE EQUIPMENT STATUS WITH TopAccess This chapter describes how to check the status of the equipment with TopAccess Hardware Status Icons on TopAccess Device Tab cesses 98 Erg 0rnroczm T 100 Error Codes rrorcndt da E c tb a ol Li vp UU aeae E a Y de ex bai cado nPLO KC DO CER tle 104 Error codes on print Jobs 15 uh eU eat d ee a eb e PL iet 104 Error codes on transmission and reception emen mme ennrnen nennen nnne nns 105 Error codes on scari jobs 3 ii necenodaet cec tre ene ae Dese ue bu esee Pose tpe apre ue ateck dez ere eui irae iaer idara suut ins 108 Hardware Status Icons on TopAccess Device Tab When the equipment requires maintenance or when an error occurs with the equipment the icons indicating the status information appear near the graphic image of the equipment on the TopAccess Device tab The following are the icons to appear and the descriptions for them For details of the Device tab of TopAccess refer to the TopAccess Guide Printer Error 1 This icon indicates a non recommended toner cartridge is used and the equipment stopped printing C3 P 46 Replacing a Toner Cartridge Printer Error 2 pa This icon indicates You need to remove paper from the receiving tray You need to remove paper from the Finisher tr
107. the equipment might have an IP address that is out of range or invalid Next Step u Contact your local network specialist for a valid IP address for the equipment Can you ping to another computer within the same network Next Step u Check the computer s protocol settings to make sure the gateway and subnet settings are correct If you have customized the device name you can check if the NIC is functional by restoring the default settings When the equipment automatically reboots and an NIC Configuration page is printed does the device name include the NIC s unit serial number Next Step u The NIC is faulty or improperly installed Contact your service representative Check link activities on the port being used by the equipment and also the integrity of the network cable hub or switch that is connecting the equipment to the network Replace any network components that you suspect are faulty Can you ping the equipment now End Contact your service representative 90 Locating the Equipment in the Network LDAP Search and Authentication Problems E Network shutdown occurs or touch panel disabled after LDAP search Problem Description After performing the LDAP search the network shutdown occurs or the touch panel is disabled Corrective Action Try the checklist below If the problem remains unsolved contact your service representative No Check Yes No Correcti
108. the PostScript code for printing such as Adobe Acrobat the following print options may not work correctly Manual Scale Print Paper Size Paper Type User Front Cover User Back Cover Interleave Pages Insert Pages Booklet Multiple Pages per Sheet All options from the Effect tab All options from the Image Quality tab Corrective Action Disable Use PostScript Passthrough in the PostScript Settings dialog box and print the document E Cannot change settings on the Fonts tab and the Configuration tab Problem Description The Fonts tab and Configuration tab are grayed out and their settings cannot be changed Corrective Action Users who do not have the privilege to change the printer driver setting cannot change the options in the Fonts tab and Configuration tab Please log on with the Administrator or a Power User 76 Printer Driver Problems Network Connection Problems This section describes the troubleshooting for printing in the network connection environment Tip See also the checklists by types of printing and operating systems on L3 P 92 Printing Problems Network Related ll Cannot print with the equipment network connection problems Problem Description cannot perform printing with the equipment Corrective Action See the checklist below to determine if the cause of the problem is related to a network If itis see P 92 Printing Problems Network Related In t
109. the network connectivity between MFP and peer machine Select the Flush Connections Option and retry It succeeded in the acquisition of the certificate It succeeded in the acquisition of the certificate An unknown error occurred by SCEP Verify the Network Settings again and retry generating certificates Timeout error 1 Check the IP address FQDN of the CA server and verify the Network Settings 2 Increase the timeout value and retry generating certificates again file save error Try re generating the certificates again SCEP operation is failed Check the challenge phrase It may be because of the wrong challenge phrase Error Messages 103 Error Codes Top Access has the pages for the job lists print transmission reception and scan jobs The following error codes are shown on these pages in the Logs tab successful jobs have no codes These codes help you specify the cause of an error you might encounter Tip The error codes are also shown on the LOG window of the touch panel See the following lists when you find an error code on the touch panel E Error codes on print jobs Error Code Problem Description Corrective Action 402F PM size error 1200 dpi print jobs cannot be printed without the optional expansion memory Send a print job with a 600 dpi setting 4031 HDD full error Delete unnecessary private print jobs
110. the same time Clear the limit counter A291 Limit over error Number of prints has exceeded the one specified with the user code Black and White Clear the limit counter A292 Limit over error Number of prints has exceeded the one specified with the department Black and White code Clear the limit counter Limit over error Color The number of prints has exceeded the one specified for the department code and user code or users guests are not authorized to perform color A2A0 ie ane printing Clear the limit counter or authorize users so that they can perform color printing Limit over error Color The number of prints has exceeded the one specified for the user code A2A1 or users guests are not authorized to perform color printing Clear the limit counter or authorize users so that they can perform color printing Limit over error Color Number of prints has exceeded the one specified with the department A2A2 ae code Clear the limit counter 104 Error Codes ll Error codes on transmission and reception Error Code Problem Description Corrective Action 0011 Paper jam Clear the jammed printing paper 0012 Original jam Clear the jammed original 0013 Door open Firmly close the open door 0020 Power interruption Check the power interruption report 0030 Reset The transmission was canceled by pressing the FUNCTION CLEAR button
111. to the Quick Start Guide The equipment has been turned off by the weekly timer Press the START button The touch panel is dim The contrast of the touch panel has been adjusted too darker Lighten the contrast Refer to the MFP Management Guide The button does not respond to my operation The equipment is in the Energy Saver mode Press the START button or the ENERGY SAVER button to clear the Energy Saver mode Refer to the Quick Start Guide The equipment has been turned off by the weekly timer Press the START button The equipment has not been ready since it was turned on Wait until the message Warming up disappears and the equipment is ready The window Enter Department Code appears The equipment is managed under the department management function Enter your department code If you do not know it contact the administrator of the equipment The window Enter the user name and Password appears The equipment is managed under the user management function Enter your user name and password If you do not know them contact the administrator of the equipment A message is displayed on the touch panel A problem has occurred in the equipment or the message is displayed just for an ordinary operation See the following page to see the meaning of the message CL P 8 Messages Displayed on the Touch Panel 114 When You Think Something
112. together Fan the sheets of paper well to free them and load again When You Think Something Is Wrong With the Equipment 115 Daily Care for the Equipment We recommend that you clean the following parts weekly so that the originals can always be scanned in unsoiled conditions Becareful not to scratch the parts when cleaning them Do not use such solvents as thinner or benzine when cleaning the surface of the equipment This could distort the shape of the surface or leave it discolored When using a chemical cleaning pad be sure to follow the instructions 1 Scanning Area surface of the long rectangular glass Wipe it with a soft dry cloth If there are still stains remaining wipe clean with a piece of soft cloth which has been moistened with water and then squeezed well Do not use solvents such as alcohol 2 Original Glass 3 Guide 4 Platen Sheet Clean the surface as follows depending on the extent of the staining Clean it with a soft cloth Clean it with a soft cloth lightly moistened with water Clean it with a soft cloth lightly moistened with alcohol and then wipe with a dry cloth Clean it with a soft cloth lightly moistened with watered down neutral detergent wipe with a cloth moistened with water and then wipe with a dry cloth 116 Daily Care for the Equipment INDEX A AppleTalk print 77 C Cleaning hole punch dust bin 65 mairi Chargers 23 dn PER cepe eere g
113. uide and return it to its original position T Fit the staple cartridge on the stapler Insert the cartridge until it is caught by the latch and fixed with a click 8 Close the staple cartridge unit cover 9 Join the Finisher to the equipment Slowly move the Finisher toward the equipment by placing both of your hands on the front and the back of the Finisher 42 Clearing a Staple Jam E Staple jam in the Saddle Stitch unit 1 Open the front cover of the Finisher 2 Slowly pull out the Saddle Stitch unit 3 Pull the stapler handle on the Saddle Stitch unit toward you to unlock it Then turn the stapler clockwise by 60 degrees The stapler is locked and can not be turned further when it lies almost horizontally 4 Remove the staple cartridge While pushing the lever 1 in the figure downward pull up the shutter with the knob 2 y pae 274 10 Clearing a Staple Jam 43 6 Remove the jammed staples A Stapling area CAUTION Do not touch the stapling area The actual needle point could cause you personal injury T Push the knob 2 to return it to its original position Make sure that the lever 1 is latched on the shutter 8 Fit the staple cartridges Push down each cartridge until it is fixed with a click 9 Unlock the stapler by pulling it
114. us 64 slit glasses i ipe ot p ERR ERAI dep EA 62 Clients ns eo nad EA 78 Command line option 75 Configuration tab esesesss eene 76 Copying blurred imagE metere expe netz re aderit 68 color black and white sesesssssssssee 69 COPYING STOPS 1 1 etre cr tie ease 68 density crete chee eet eae 68 image missing sse 68 setting functions sssssessseeseeeee 68 stained image onenei aaae ir 68 streaked image iniiai a ede aa 69 uneven Image naasna aa inaa Rn oninia 69 D Daily Gare ide e bete Maier 116 Department code sseeeseeme 114 Document password sseseeem 74 E e Filing Web Utility contents frame eceeeeeeeceeeceeeeceeeeeecaeaeaeaeaeaeeeeeeneees 84 error messages 2 vel tec tdt end tee en 85 SESSION ONS 1 irt PROPER AEREA bere de 84 Sub WIndOWS 2 3 cni E e e De ae 84 Errorcodes 2 0 Sede teens Suet el RUDI SE 104 print JODS opio a dne goes hence e eoa Mee p aa eats 104 SCAN JODS 228 tace oboe ee Pr D DRE ended 108 transmission and reception sssuussss 105 Error messages e Filing Web Utility 85 TODACCOBSS iiaiai edic oe ee det ed dade atadasa 100 touch panel 2 nior etc rea 8 F Fonts tab 1 5 o et ER ae iutestt id 76 H Hardware problems sss 79 l Icons on TopAccess Call for service ninanda Ee e EUR eels 99 COVEN ODOM
115. ve Action 1 Is the LDAP server correctly running Next Step m Confirm that the LDAP server is correctly running gu 2 Is the LDAP server setting correctly set Enter the correct LDAP setting Re enter the End gt correct password carefully because it is displayed by asterisks E LDAP authentication takes a long time Problem Description It takes a long time to perform LDAP authentication on the touch panel Corrective Action Try the checklist below If the problem remains unsolved contact your service representative No Check Yes No Corrective Action 1 Is the LDAP server correctly running Next Step m Check the LDAP server is correctly running gu 2 ls the LDAP server setting correctly set Enter the correct LDAP setting Especially re End gt enter the correct password carefully because it displays with asterisks LDAP Search and Authentication Problems 91 Printing Problems Network Related Among the several ways to use the equipment in the network the simplest one is to set the equipment in the TCP IP environment using a DHCP server to mutually assign IP addresses dynamically among devices Using the default settings also assures an easier network implementation although you may be required to customize the settings to accommodate them in your particular environment Some common network configurations are shown below along with the steps required to configure the equ
116. work Try the checklist below to detect the cause of the problem If the problem remains unsolved contact your service representative No Check Yes No Corrective Action 1 Is the startup page printed out If not wait until the communication comes online Examine the protocol settings listed on the startup page Are they correct Next Step u Set up the proper protocols Print out a configuration page Make sure that there are not any discrepancies or inconsistencies between the current network settings and your network environment Change the network settings if necessary Use the Find Computer utility from your Windows computer to locate the equipment by its device name Can you find the equipment Next Step Set up the proper protocol if required Once you have located the equipment configure the port that it is mapped correctly to the device Can you locate other computers connected to the same network Next Step u Check the network settings on the client computer to make sure that they are compatible with the network settings on the equipment Check the link LED activity on the hub and or NIC of the equipment and the client machine Do the hardware components appear to be functioning properly Next Step u Contact your service representative Make sure that the device name for the equipment is unique and verify that the WINS and or DNS server database are not causing

Troubleshooting Guide - Zoom Imaging Solutions, Inc.

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