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HP ProLiant DL/ML370 G6 Server User Guide

1. Ei 151 ASUS RARA 152 Vietnam compliance rv aere re dd iR Indc co uo xao bU Hu aL 152 Stress m 152 Battery replacement ii 152 Taiwan battery recycling notice alc ttnt ttet 153 Power cord statement for edit rilanciare 153 Acoustics statement for Germany Gerduschemission 153 NC RR III 154 Preventing electrostatic disc halte anne 154 Grounding methods to prevent electrostatic discharge 154 ce 155 Environmental specifications eene een nnn enn 155 Server specifications 155 Power supply specifications 155 CL io 158 Before vou coniaci HP ani ehi 158 Hi contact Ino meli EEEE E A EEEE inlet ed 158 Self DE 158 Acronyms and II
2. Hem Description 24 pin power connector Power supply backplane connector Hard drive bay 1 must use BP1 power cable Hard drive bay 2 must use BP2 power cable Hard drive bay 3 must use BP3 power cable Cabling 113 Front panel cabling Description 1 Front USB connector Cabling 114 BBWC battery pack and FBWC capacitor pack cabling Cabling 115 Software and configuration utilities Configuration tools SmartStart software SmartStart is a collection of software that optimizes single server setup providing a simple and consistent way to deploy server configuration SmartStart has been tested on many ProLiant server products resulting in proven reliable configurations SmartStart assists the deployment process by performing a wide range of configuration activities including e Preparing the system for installing off the shelf versions of leading operating system software e Installing optimized server drivers management agents and utilities automatically with every assisted installation Testing server hardware using the Insight Diagnostics Utility HP Insight Diagnostics on page 123 e Installing software drivers directly from the CD With systems that have Internet connection the SmartStart Autorun Menu provides access to a complete list of ProLiant system software Enabling access to the Array Configuration Uti
3. 2 2 7 9 7 227 7 79 2 2 7 7 2 2 7 7 7 9 7 2 7 9 7 72 cec 2 After performing the installation or maintenance procedure slide the server into the rack by pressing the server rail release latches joo ooo eie m m o CJoc Remove the access panel N WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Z CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage To remove the component 1 Do one of the following Open or remove the tower bezel as needed or remove the tower bezel on page 22 Operations 25 Extend the server from the rack page 24 2 Open the locking latch slide the access panel to the rear of the chassis and remove the access panel If the locking latch is locked use a T 15 Torx screwdriver to unlock the latch Remove fans 1 4 Z CAUTION To prevent improper cooling and thermal damage do not operate the server unless all b
4. SG 22 Install the rack bezel using the T 15 screws provided Hardware options installation 94 The I O bezel is not shown for clarity 23 Remove the front video connector cable blank from the I O bezel 95 Hardware options installation 24 Using 3 16 in nut driver and the screwlocks install the front video connector cable M n Y v Td 4 p 25 Route the front video connector cable through the front of the chassis 96 Hardware options installation Install the I O bezel 26 27 Route and connect the front video connector cable to the front video connector on the system board play cable from the tower slot 5 28 Remove the Systems Insight Di ven A ee 97 Hardware options installation 29 Route the Systems Insight Display cable into the rack slot 30 Connect the Systems Insight Display cable to the Systems Insight Display 31 32 33 34 35 36 37 38 39 Install the Systems Insight Display n Al Install the SFF drive cages Install the two bay LFF drive cage if removed Install the DVD ROM drive if removed Connect the drive cables In
5. 124 Keeping the system CUFTGDEs erasure ARONA RODA RE PELEERRER EE 125 TET EU MEE EE 125 Version control e een RO RR UO ru StSt RET RE RI OO Ur EPI RS UE 125 Proliant Support Packs scd ua arise Ui RAMS IA nti arti 125 Operating System Version Support 9995 126 duo e 126 HP Smart Update MAGICA SF ac 126 Change control and proactive notification arri 127 Wi p m 127 128 Troubleshooting fessure 128 Prediagrostic Steps ceniti IG 128 Important safety aaa 128 SOUR RE CEI ae 130 Prepare the server Praia 130 lt M 132 Service nilo 133 5 health LEDS 133 Tro blesh ofing TOW CGS apici 133 Surdi 133 General diagnosis flowchart que 134 5 Server power on problems flowchart 1 136 POST problems n 139 O
6. see 38 Installing the STV rimontare 39 Powering up and configuring the server ritira 40 Installing the operating ye cibioaaiednodndyieoe ai 40 REGISTERING THE Servet ira 40 PRO T 41 bed 41 Processor OPTION MT 41 Memory OphonS 46 Memory subsystem architecture 1 47 Singles dual and quad rank DIMMs rl 47 ena EE E bead EE 47 Memory configuration dla 48 General DIMM slot population quidem rara 50 bulgara 52 Redundant fans Option 53 Redundant fan guidelines REM 53 Installing redundant ea 53 Redundant hot plug pewerauppioplior near reer eee 55 Power supply CONMEUPONON quiae re Lore AA RARI AAA 55 Hot plug power supply calculations eene 55 Installing a redundant hot plug power supply 56 Hot plug SAS hard drive options ennen ma 57 Installing a hot plug SAS hard drive Pc 57 Removing a hot plug SAS hard
7. 12 Connect the power cable Hardware options installation 66 13 20 21 Route and connect the SAS cables SS Rs RS SY RX Y TANNY NSD a Install the fan cage Install the air baffle Install fan 5 If removed install the BBWC battery pack or the FBWC capacitor pack Installing the BBWC battery pack or the FBWC capacitor pack on page 86 Install the access panel Do one of the following o Close or install the tower bezel as needed Slide the server back into the rack CAUTION To prevent improper cooling and thermal damage do not operate the server unless p prop 9 9 all bays are populated with either component or a blank Install the hard drives and hard drive blanks Power up the server on page 22 Powering up and configuring the server on page 40 Installing the six bay LFF backplane bay 2 To install the component 1 2 Nose Power down the server on page 22 Do one of the following Open or remove the tower bezel as needed or remove the tower bezel on page 22 o Extend the server from the rack on page 24 Remove the access panel on page 25 Remove fan 5 on page 26 If installed remove the BBWC battery pack or the FBWC capacitor pack on page 27 Remove the air baffle on page 28 Hardware options installation 67 Remove the fan cage on page 29 7 Remove the hard drive cage blank on page
8. 58 areata 59 Installing the eight bay SFF drive cage bay 2 59 Installing the eight bay SFF drive cage bay 3 61 Six bay LFF backplane 0 64 Installing the six bay LFF backplane bay 1 65 Installing the six bay LFF backplane bay 2 67 Two bay LFF Rai 69 Removable media device Options nennen enne ens 73 Installing a half height media eme 43 Installing a full height media device renna ii 74 Slimline optical drive 76 Expansion board options 78 HP NC524SFP Dual Port Module option 80 Storage controller ophion i Pel Mon etare ha iE anas 84 BBWC and FBW C OplIORis s eei Itc iaia e a 84 Installing the cache module asks escis Ph 85 Installing the B
9. iti SALAS THERA RAMA RTH Fit MR ER HP AM BRIA MAE AATF EARR HP A ik HAE HP AITE ATRERARENSES SOKTHYXBR AS fe D 8 SR HERE S CSR BAKER RI MAFFE ERRO TES ARMA REI GARE HP BEARKA AB Ia A HP RAY CSR ABE ALIS E AA EB AS A 48 HP MRK A PRIA PRA GER EH 5 SLA BRB RARI ZARE A He HE AY RITA ARTE MRA AEE AR HP ARES ERE SRR ZABITE HPCOROKIBED XO TURAE 1 3 R3 PEERED EX HP a HP http www hp com go selfrepair Technical support 164 HP RE Marat Sat AAA TREZ CSR B8 DUST MERE AES RIMS CERS RES EX HP ER HP ARISE REM MASSA ELIS CSR RTR Bll HP HSER EAS AGE EIR CSR PEIUS PREX SAB THEATERS EREA o ADR HP BIEL FULL BR ASAT ASAI HH E FR RSS BH ALAS o HN IE EA BES HES AB THHE RH TA REER HP 2310 583 AAT RE Se tU TREATS S RAMS mist eA RA ARS FAD 2 RHE HP SARAH ATTROVA o RISE IRE HP EREIHRE DUREE OUS BRS E ARH RETA an BM AAS STEFANI CSR BASH FAL A DUAR o ERA Stat RFA V
10. The system is degraded Are there any component health LEDs illuminated 1 Obtain failure information from IML entry if available Is there 6 Sufficient information Use maintenance to identify failing tools to identify the component problem 7 Replace or reseat component identified as failed or about to fail 8 You may need to replace the hard drive Run the Smart Array SCSI diagnosis feature in HP Insight Diagnostics Online i martStart 7 4 or greater If the feature i Mark the corresponding IML not available call di HP service provider entry as repaired if present POST error messages and beep codes problems A predictive failure alert has been received for this drive For a complete listing of error messages refer to the POST error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Troubleshooting 144 N WARNING avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components Troubleshooting 145 Battery replacement If the server no longer automatically displays the correct date and time you may need to replace the battery that provides power to the real time clock Under normal use battery life is 5 to 10 years Z WARNI
11. 4 Connect the power cord to the rear of the server 5 Open the power cord retaining clip and thread the power cord through the retaining clip Setup 38 6 Push the tab into place to secure the power cord 7 Connect the power cord to the AC power source N WARNING To reduce the risk of electric shock or damage to the equipment e Do not disable the power cord grounding plug The grounding plug is an important safety feature e Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times e Unplug the power cord from the power supply to disconnect power to the equipment e Do route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server Installing the server into the rack To install the server into a rack with square round or threaded holes refer to the instructions that ship with the rack hardware kit If you are installing the server into a telco rack order the appropriate option kit at the RackSolutions com website http www racksolutions com hp Follow the server specific instructions on the website to install the rack brackets AN CAUTION Always plan the rack installation so that the heaviest item is on the bottom of the rack Install the heaviest item first and continue to populate the rack from the bottom to the
12. Collect all tools and utilities such as a Torx screwdriver loopback adapters ESD wrist strap and software utilities necessary to troubleshoot the problem o You must have the appropriate Health Drivers and Management Agents installed on the server To verify the server configuration connect to the System Management homepage and select Version Control Agent The VCA gives you a list of names and versions of all installed HP drivers Management Agents and utilities and whether they are up to date o HP recommends you have access to the server documentation for server specific information o HP recommends you have access to the SmartStart CD for value added software and drivers required during the troubleshooting process Download the current version of SmartStart from the HP website http www hp com servers smartstart Performing processor procedures in the troubleshooting process Before performing any troubleshooting steps that involve processors review the following guidelines Be sure that only authorized personnel perform the troubleshooting steps that involve installing removing or replacing a processor Always locate the documentation for your processor model before performing any steps that require installing removing or replacing a processor If you cannot locate the hard copy of the instructions that shipped with the processor see the processor instructions in this document Some processor models require the use o
13. UID unit identification UPS uninterruptible power system USB universal serial bus VCA Version Control Agent Acronyms and abbreviations 168 Index A access panel 25 acoustics statement for Germany 153 ACU Array Configuration Utility 119 Advanced ECC memory 49 50 118 119 air baffle 28 airflow requirements 35 AMP Advanced Memory Protection 118 Array Configuration Utility ACU 119 authorized reseller 158 authorized technician 129 auto configuration process 117 battery 13 15 146 152 battery cabling for BBWC 115 battery backed write cache BBWC 19 27 84 85 86 battery backed write cache battery pack 27 84 85 86 battery backed write cache procedures 84 85 86 BBWC battery backed write cache 19 27 84 85 86 BBWC battery pack 27 84 85 86 BIOS Serial Console 118 BIOS upgrade 121 blue screen event 15 boot options 118 BSMI notice 151 buttons 7 cables 103 132 149 cabling 103 105 106 107 108 109 110 111 112 113 114 115 Canadian notice 149 capacitor pack 20 86 Care Pack 33 127 cautions 129 cautions electrical 129 cautions power cord 129 cautions ventilation 129 change control and proactive notification 127 Chinese notice 152 components 7 configuration of system 40 116 configuring AMP modes 118 119 connection problems 132 connectors 7 contacting HP 158 crash dump analysis 15 D data cabling 103 104 105 106 107
14. Soe de Power down the server on page 22 Do one of the following Open or remove the tower bezel as needed or remove the tower bezel on page 22 o Extend the server from the rack on page 24 Remove the access panel on page 25 Remove fan 5 on page 26 If installed remove the BBWC battery pack or the FBWC capacitor pack on page 27 Remove the air baffle on page 28 Remove the fan cage on page 29 Disconnect and remove the DVD ROM drive data power cable For more information see DVD ROM drive cabling on page 1 10 Remove the DVD ROM drive Remove the hard drive cage blank 1 2 Power down the server on page 22 Do one of the following Open or remove the tower bezel as needed or remove the tower bezel on page 22 o Extend the server from the rack on page 24 Operations 31 3 Remove the hard drive cage blank Operations 32 Setup Optional installation services Delivered by experienced certified engineers HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems HP Care Packs let you integrate both hardware and software support into a single package A number of service level options are available to meet your needs HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easy to buy easy to use support packages
15. 10 Install the TPM board Press down on the connector to seat the board System board components on page 13 Hardware options installation 100 11 18 Install the TPM security rivet by pressing the rivet firmly into the system board le amp Install the fan cage Install the air baffle If removed install the BBWC battery pack or the FBWC capacitor pack Installing the BBWC battery pack or the FBWC capacitor pack on page 86 Install fan 5 Install the access panel Do one of the following o Close or install the tower bezel as needed Install the server in the rack Power up the server on page 22 Powering up and configuring the server on page 40 Retaining the recovery key password The recovery key password is generated during Bitlocker setup and can be saved and printed after BitLocker is enabled When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity To help ensure maximum security observe the following guidelines when retaining the recovery key password Always store the recovery key password in multiple locations Always store copies of the recovery key password away from the server Do not save the recovery key password on the encrypted hard drive Enabling the Trusted Platform Module 1 2 When prompted during the start up sequen
16. 108 109 110 Declaration of Conformity 149 default settings 49 device numbers 16 diagnosing problems 128 diagnostic tools 121 123 diagnostics utility 123 DIMM identification 47 DIMM installation guidelines 50 DIMM population guidelines 50 DIMM slots 13 14 50 DIMMs 46 47 118 DIMMs installation 52 disposal waste 150 downloading files 158 drive cage jumper 21 drive cage installing 59 61 69 drive LEDs 17 drivers 125 DVD ROM drive 7 31 Eight bay SFF drive cage 59 61 107 electrical grounding requirements 35 electrostatic discharge 154 environmental requirements 34 155 Erase Utility 122 error messages 144 European Union notice 150 expansion slots 11 13 78 extending server from rack 24 Index 169 fan cage 29 fans 18 26 53 FBWC cabling 115 FBWC capacitor pack 27 115 FBWC module 20 86 FCC Federal Communications Commission notice 148 149 FCC rating label 148 features 7 Federal Communications Commission FCC notice 148 149 firmware upgrade utility troubleshooting 128 flash backed write cache capacitor pack 27 84 85 86 flash backed write cache module 84 85 86 flash backed write cache procedures 84 85 86 flowcharts 133 134 136 139 141 142 front panel 114 front panel buttons 8 front panel cabling 114 front panel components 7 front panel LEDs 8 full height media device 74 G general diagnosis flowchart 134 graphics card option 88 grounding m
17. 6 o Component identification 13 Description Slot 10 PCle2 x8 8 4 2 1 Internal USB connector Processor socket 2 Processor 2 DIMM slots Power supply connector 31 Processor socket 1 populated Slot description example PCle2 x8 8 4 2 1 Negotiable link width s Physical connector link width Gen2 signaling rate DIMM slots DIMM slots are numbered sequentially 1 through 9 for each processor The supported AMP modes use the letter assignments for population guidelines oss gt System maintenance switch The system maintenance switch SW1 is a ten position switch that is used for system configuration osion SI iLO security Off iLO security is enabled On security is disabled Component identification 14 Potion Configuration Off System configuration can be lock changed On System configuration is locked Rack Tower ID Off Tower On Rack Password Off No function protection On Clears power on password override and administrator password Invalidate Off Normal configuration On ROM treats the system configuration as invalid S7 Reserved Reserved 58 Reserved Reserved i When the system maintenance switch position 6 is set to the On position the system is prepared to erase all system configuration settings from both CMOS and NVRAM CAUTION Clearing CMOS and or NVRAM deletes configurat
18. The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett Packard Company may void the user s authority to operate the equipment Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Canadian notice Avis Canadien Class A equipment Regulatory compliance notices 149 This Class digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada European Union regulatory notice Products bearing the CE marking comply with the following EU Directives e Voltage Directive 2006 95 EC e Directive 2004 108 EC Ecodesign Directive 2009 125 EC where applicable CE compliance of this product is valid if powered with the correct CE marked AC adapter provided by HP Compliance with these directives implies conformity to applicable harmonized European standards European Norms that are listed in the EU Declaration of Con
19. VV Hardware options installation 71 4 Connect the LED cable to the two bay LFF drive cage backplane and to the six bay LFF backplane b j o N oe 555 25 VU QR ANPA CNN e Proceed to step 17 16 Connect the SAS SATA controller cable a Connectthe main branch of the SAS SATA controller cable to an optional SAS controller Storage controller option on page 84 b Connect the 6LFF labeled connector to the two bay LFF drive cage backplane For this cabling scenario the 2LFF labeled connector is not used N 55 553 RQ SM cS S PV SQ SS SY NVN Coil the excess cable to minimize the impact to airflow 17 Install the fan cage 18 Install the air baffle 19 If removed install the BBWC battery pack or the FBWC capacitor pack Installing the BBWC battery pack or the FBWC capacitor pack on page 86 20 Install fan 5 Hardware options installation 72 21 Install the access panel 22 one of the following o Close or install the tower bezel as needed Slide the server back into the rack Z CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 23 Install the hard drives and hard drive blanks 24 Power up the server on page 22 Powering up and configuring the server on page 40 Removable media device options The server supports
20. e Do not disable the power cord grounding plug The grounding plug is an important safety feature e Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times e Unplug the power cord from the power supply to disconnect power to the equipment e Do route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server WARNING To reduce the risk of personal injury or damage to the equipment e Observe local occupation health and safety requirements and guidelines for manual 49 109 kg handling 100 240lb Obtain adequate assistance to lift and stabilize the chassis during installation or removal e The server is unstable when not fastened to the rails e When mounting the server in a rack remove the power supplies and any other removable module to reduce the overall weight of the product Z CAUTION To properly ventilate the system you must provide at least 7 6 cm 3 0 in of clearance at the front and back of the server AN CAUTION The server is designed to be electrically grounded earthed To ensure proper operation plug the AC power cord into a properly grounded AC outlet only Symptom information Before troubleshooting a server problem collect the following information e What events preceded the failure After which steps does the problem occ
21. prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Data cabling Server data cabling 1 oem Dex lem Description O SATA connector SAS connedan A Cabling 103 SAS connector DVD ROM drive Hard drive cage 1 SAS connector 2 Hard drive cage 1 SAS connector 1 a 7 23 dix l 2 p N eoo o Cabling 104 Two bay LFF drive cage cabling Two bay LFF drive cage cabling to an optional six bay LFF backplane 0 Jg 29 20 2 gt D 5 gt Drive cage 3 power cable SAS cable connector A 2 SAS cable connector B LED cable Two bay LFF drive cage cabling to an optional SAS controller AE NS N i Nd PV EST gt SL 4 Cabling 105 Drive cage bay 1 Six bay LFF backplane cabling SS SD NK S 555 SY Wy Y RS E 7 2 Drive cage LS pr x F NN Cabling 106 Eight bay SFF drive cage cabling Drive cage bay 1 WS NS X S WN RS Sy WR SQ RX 555 RX 559 W
22. the maximum memory capacity is lower than Advanced ECC mode Memory performance with Advanced ECC is also slightly higher Online Spare memory configuration Online spare memory provides protection against degraded DIMMs by reducing the likelihood of uncorrected memory errors This protection is available without any operating system support Online spare memory protection dedicates one rank of each memory channel for use as spare memory The remaining ranks are available for OS and application use If correctable memory errors occur at a rate higher than a specific threshold on any of the non spare ranks the server automatically copies the memory contents of the degraded rank to the online spare rank The server then deactivates the failing rank and automatically switches over to the online spare rank Hardware options installation 49 General DIMM slot population guidelines Observe the following guidelines for all AMP modes Populate DIMM slots for a processor only if the processor is installed maximize performance in multi processor configurations distribute the total memory capacity between all processors as evenly as possible Do not mix Unbuffered and Registered DIMMs e Each channel supports up to two Unbuffered DIMMs e If quad rank DIMMs are installed for a processor a maximum of two DIMMs can be installed on each channel for that processor e channel contains quad rank DIMMs the quad rank DIMM m
23. 31 8 Using a T 15 Torx screwdriver install the six bay LFF backplane 9 10 Connect the power cable The cabling for drive cage bay 1 is not shown for clarity Storage controller option on page 84 or to an HP SAS Expander Card option Connect the SAS cables to an optional SAS controller optional SAS expander 11 on page 87 Hardware options installation 68 12 Route connect the SAS cables A LEK SS WS RSV NN Ws NS ark S RN SSS SS x N T K N n WR 13 Install the fan cage 14 Install the air baffle 15 Install fan 5 16 If removed install the BBWC battery pack or the FBWC capacitor pack Installing the BBWC battery pack or the FBWC capacitor pack on page 86 17 Install the access panel 18 Do one of the following o Close or install the tower bezel as needed Slide the server back into the rack Z CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 19 Install the hard drives and hard drive blanks 20 Power up the server on page 22 Powering up and configuring the server on page 40 Two bay LFF drive cage option To configure this option for drive cage bay 3 locate the three jumper pins on the backplane Move the jumper from pins 1 and 2 to pins 2 and 3 For more information see Drive cage jumper configuration se
24. Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwingend Teile f r die das Customer Self Repair Verfahren zwingend vorgegeben ist Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten f r diesen Service berechnet Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen HINWEIS Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit bzw Nein gekennzeichnet Technical support 160 CSR Teile werden abh ngig von der Verf gbarkeit und vom Lieferziel am folgenden Gesch ftstag geliefert bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verf gbar Wenn Sie Hilfe ben tigen k nnen Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien die mit einem CSR Ersatzteil geliefert werden k nnen Sie entnehmen ob das defekte Teil an HP zur ckgeschickt werden muss Wenn es erforderlich ist das defekte Tei
25. ECC see the HP website http h18000 www1 hp com products servers technology memoryprotection html Configuring lockstep memory To configure Lockstep memory NOUR WN gt Install the required DIMMs Installing a DIMM on page 52 Access RBSU by pressing the F9 key during power up when the prompt is displayed Select System Options Select Advanced Memory Protection Select Lockstep with Advanced ECC Support Press the Enter key Press the Ese key to exit the current menu or press the F10 key to exit RBSU For more information on Lockstep memory see the white paper on the HP website http h18000 www1 hp com products servers technology memoryprotection html Array Configuration Utility ACU is a browser based utility with the following features Runs as a local application or remote service Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration Suggests the optimum configuration for an unconfigured system Software and configuration utilities 119 e Provides different operating modes enabling faster configuration or greater control over the configuration options e Remains available any time that the server is on e Displays on screen tips for individual steps of a configuration procedure e Beginning with ACU version 8 28 13 0 provides diagnostic functionality on the Diagnostics tab formerly known as Array Diagnostics Utility For o
26. Microsoft Windows BitLocker Drive Encryption feature For more information on BitLocker see the Microsoft website http www microsoft com AN CAUTION Always observe the guidelines in this document Failure to follow these guidelines can cause hardware damage or halt data access When installing or replacing a TPM observe the following guidelines Do not remove an installed TPM Once installed the TPM becomes a permanent part of the system board When installing or replacing hardware HP service providers cannot enable the TPM or the encryption technology For security reasons only the customer can enable these features When returning a system board for service replacement do not remove the TPM from the system board When requested HP Service provides a TPM with the spare system board Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data When using Bitlocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity Hardware options installation 99 HP is not liable for blocked data access caused improper TPM use For operating instructions see the encrypt
27. Open or remove the tower bezel as needed or remove the tower bezel on page 22 o Extend the server from the rack on page 24 Remove the access panel on page 25 Remove fan 5 on page 26 Hardware options installation 61 2 D pe 10 11 If installed remove the BBWC battery pack or the FBWC capacitor pack on page 27 Remove the air baffle on page 28 Remove the fan cage on page 29 Remove the media bay blank on page 30 Remove the DVD ROM drive on page 31 Using a T 10 Torx screwdriver remove the two screws on top of the drive cage Hardware options installation 62 12 Install the drive cage 14 Connect the SAS cables to an optional SAS controller Storage controller option on page 84 Hardware options installation 63 15 Route and connect the drive cage bay 3 power cable BP3 and the SAS cables to the drive cage 16 Install the fan cage 17 Install the air baffle 18 Install fan 5 19 If removed install the BBWC battery pack or the FBWC capacitor pack Installing the BBWC battery pack or the FBWC capacitor pack on page 86 20 Install the access panel 21 Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack Z CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or
28. Symptoms Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device e Server completes POST with errors Possible problems e Improperly seated or faulty internal component KVM device e Faulty video device Video problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on 2 KVM or iLO 2 documentation POST error messages and beep codes on page 144 Symptom information on page 130 Port 85 and iLO messages in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 128 Server health LEDs on page 133 and Component identification on page 7 Loose connections on page 132 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 128 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Breaking the server down to the minimum hardware configuration on page 131 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 128 Hardware problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshootin
29. a blank 22 Install the hard drives and hard drive blanks 23 Power up the server on page 22 Powering up and configuring the server on page 40 Six bay LFF backplane option When installing a single six bay LFF backplane HP recommends installing it in drive cage bay 1 When installing a second six bay LFF backplane one of the following options is required e optional SAS controller e optional 24 port SAS expander To obtain either of these options contact an HP authorized reseller Hardware options installation 64 Installing the six bay LFF backplane 1 To install the component 1 2 3 4 gt 6 7 8 di 10 Power down the server on page 22 Do one of the following Open or remove the tower bezel as needed Open or remove the tower bezel on page 22 o Extend the server from the rack on page 24 Remove the access panel on page 25 Remove fan 5 on page 26 If installed remove the BBWC battery pack or the FBWC capacitor pack on page 27 Remove the air baffle on page 28 Remove the fan cage on page 29 Remove any SFF drives installed in bay 1 Disconnect the power and data cables from the eight bay SFF drive cage in drive cage bay 1 Using a T 10 Torx screwdriver remove the eight bay SFF drive cage from drive cage bay 1 Hardware options installation 65 Using 15 Torx screwdriver install the six bay LFF backplane 11
30. and Linux operating systems e Performs local or remote one to many online deployment Deploys firmware and software together e Supports offline and online deployment Deploys necessary component updates only except Linux RPMs Downloads the latest components from Web except Linux RPMs e Enables direct update of BMC firmware iLO and 101001 For more information about HP Smart Update Manager and to access the HP Smart Update Manager User Guide see the HP website hitp www hp com go foundation Software and configuration utilities 126 Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http www hp com go pcn Care Pack HP Care Pack Services offer upgraded service levels to extend and expand bundled services with easy to buy easy to use support packages that help you make the most of your server investments For more information see the HP website http www hp com services carepack Software and configuration utilities 127 Troubleshooting Troubleshooting resources The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification error message interpretation issue resolution and software maintenan
31. certifications and identification this product has been assigned a unique regulatory model number The regulatory model number can be found on the product nameplate label along with all required approval markings and information When requesting compliance information for this product always refer to this regulatory model number The regulatory model number is not the marketing name or model number of the product Federal Communications Commission notice Part 15 of the Federal Communications Commission FCC Rules and Regulations has established Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules place computers and related peripheral devices into two classes A and B depending upon their intended installation Class A devices are those that may reasonably be expected to be installed in a business or commercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment for example personal computers The FCC requires devices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have a
32. componerils tre ree 11 Rear panel TL 12 System board components iii e eese Cata eh c e aga bv ai 13 RO MC pcm crm 14 System maintenance 10 1 eene eene rennen nnn e nnns 14 NMI functionality Movie etl 15 BAS ARIE 16 BAS un SATA hard drive LES UNA TA 17 SAS and SATA hard drive LED eat 17 FANS me p O ia 18 Battery pack LEDS 19 Pile 20 Power supply backplane connectors 21 Drive cage jumper configuration settings corriera 21 perdia ionas E E E RE 22 Power up the 22 a 22 Open or remove the tower bezel 0 22 Extend the server from the rack iiu isse et rr ker iR ah ARR 24 Remove
33. ee rank 2R Dual rank 4R Quad rank es pue x4 4 bit pue ds 8 bit MA speed 10600 1333 MHz 8500 1066 MHz DIMM type R RDIMM registered E UDIMM unbuffered with ECC For the latest supported memory information see the QuickSpecs on the HP website http www hp com Memory configurations To optimize server availability the server supports the following AMP modes e Advanced ECC provides the greatest memory capacity for a given DIMM size while providing up to 4 bit error correction This mode is the default option for this server e Mirrored Memory provides maximum protection against failed DIMMs Uncorrectable errors in one channel are corrected by the mirror channel Lockstep provides enhanced protection while making all installed memory available to the operating system The server can continue to function if a single or multi bit memory failure within a single DRAM device occurs Advanced Memory Protection options are configured in RBSU If the requested AMP mode is not supported by the installed DIMM configuration the server boots in Advanced ECC mode For more information see HP ROM Based Setup Utility on page 1 16 Hardware options installation 48 For the latest memory configuration information see the QuickSpecs on the HP website http www hp com RDIMM maximum memory configurations The following table lists the maximum memory configurations possible with 16 GB RDIMM
34. errors by Diagnostics 5 Check CD DVD ROM controller and cable 6 Isolate and minimize the 7 memory configuration Troubleshoot possible corrupted system disk or OS Does 8 Does condition still Break server down condition exist to minimum configuration still exist Yes Does condition still exist Add parts back to configuration to isolate component Does 9 condition still Troubleshoot or replace basic exist server spare parts 10 Go to General Diagnosis Server fault indications flowchart Symptoms e Server boots but a fault event is reported by Insight Management Agents e Server boots but the internal health LED external health LED or component health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation Troubleshooting 142 Possible causes e Improperly seated or faulty internal or external component e Unsupported component installed e Redundancy failure System overtemperature condition Integrated Management Log on page 124 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 128 Event list error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 128 Component identification on page 7 Server
35. hot plug power supply 3 Connect the power cord to the redundant power supply Hardware options installation 56 4 Use the power cord management clip to secure the cord and form a service loop 5 Connect the power cord to the AC power source 6 Be sure that the power supply LED is green Rear panel LEDs on page 12 We IMPORTANT For maximum server availability be sure that the two power supplies are powered by separate AC power sources Hot plug SAS hard drive options When adding hard drives to the server observe the following general guidelines e The system automatically sets all device numbers e If only hard drive is used install it in the bay with the lowest device number e Drives should be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array Installing a hot plug SAS hard drive 1 Remove the SAS hard drive blank Hardware options installation 57 2 Prepare the hard drive 3 Install the hard drive 4 Determine the status of the hard drive from the hot plug SAS hard drive LED combinations SAS and SATA hard drive LED combinations on page 17 Removing hot plug SAS hard drive Z CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the ac
36. pack or the FBWC capacitor pack on page 27 Supay Remove the air baffle on page 28 Z CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage Hardware options installation 41 7 the processor locking lever and the processor socket retaining bracket Do not remove the processor socket cover iy IMPORTANT Be sure the processor remains inside the processor installation tool 8 processor has separated from the installation tool carefully re insert the processor in the tool Handle the processor by the edges only and do not touch the bottom of the processor especially the contact area Hardware options installation 42 9 Align the processor installation tool with the socket and then install the processor THE PINS THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED Z CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board e Never install or remove a processor without using the processor installation tool e Do not touch the processor socket contacts e Do not tilt or slide the processor when lowering the processor into the socket Hardware options installation 43 10 Press the tabs the processor installation tool to separate it from the processor and then remove the tool 11 Close the processor socket retaini
37. proper operation and safety In the United States you must install the equipment in accordance with NFPA 70 1999 Edition National Electric Code Article 250 as well as any local and regional building codes In Canada you must install the equipment in accordance with Canadian Standards Association CSA C22 1 Canadian Electrical Code In all other countries you must install the equipment in accordance with any regional or national electrical wiring codes such as the International Electrotechnical Commission IEC Code 364 parts 1 through 7 Furthermore you must be sure that all power distribution devices used in the installation such as branch wiring and receptacles are listed or certified grounding type devices Setup 35 Because of the high ground leakage currents associated with multiple servers connected to the same power source HP recommends the use of a PDU that is either permanently wired to the building s branch circuit or includes a nondetachable cord that is wired to an industrial style plug NEMA locking style plugs or those complying with IEC 60309 are considered suitable for this purpose Using common power outlet strips for the server is not recommended Rack warnings WARNING reduce the risk of personal injury damage to the equipment be sure that e The leveling jacks are extended to the floor e The full weight of the rack rests on the leveling jacks e The stabilizing feet are attached to the
38. server startup sequence press the F9 key to access RBSU 2 Select the Advanced Options menu 3 Select Service Options 4 Select Serial Number The following warnings appear WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option should only be used by qualified service personnel This value should always match the serial number sticker located on the chassis Warning The serial number should ONLY be modified by qualified personnel This value should always match the serial number located on the chassis 5 Press the Enter key to clear the warning Software and configuration utilities 120 Enter the serial number and press the Enter key Select Product ID The following warning appears Warning The Product ID should ONLY be modified by qualified personnel This value should always match the Product ID on the chassis Enter the product ID and press the Enter key Press the Esc key to close the menu 10 Press the Esc key to exit RBSU 11 Press the F10 key to confirm exiting RBSU The server automatically reboots Management tools Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND or panic A system fail safe timer the ASR timer starts when the System Management driver also known as the Health Driver is loaded When the op
39. system refer to the operating system support matrix http www hp com go supportos Firmware The Smart Update Firmware DVD is an organized firmware collection for ProLiant servers and options powered by HP Smart Update Manager on page 126 The Smart Update Firmware DVD combines the following resources on a single DVD e Firmware Maintenance CD e BladeSystem Firmware Deployment Tool FDT e The HP BladeSystem online firmware bundles e TheProliant BladeSystem Release Sets e Offline automatic mode for HP ProLiant BL DL ML and 100 Series servers e Firmware deployment support for HP ProLiant 100 Series servers HP Smart Update Manager The HP Smart Update Manager provides intelligent and flexible firmware and software deployment This technology assists in reducing the complexity of provisioning and updating HP ProLiant Servers options and Blades within the datacenter HP SUM is delivered on The Smart Update Firmware DVD ProLiant Support Packs and Easy Set up CDs HP SUM enables system administrators to upgrade ROM images efficiently across a wide range of servers and options This tool has the following features Enables GUI and a command line scriptable interface Enables scriptable command line deployment Requires no agent for remote installations e Enables dependency checking which ensures appropriate install order and dependency checking between components Deploys software and firmware on Windows
40. system without needing any intervention During this process the ORCA utility in most cases automatically configures the array to a default setting based on the number of drives connected to the server NOTE The server may not support all the following examples NOTE If the boot drive is not empty or has been written to in the past ORCA does automatically configure the array You must run ORCA to configure the array settings Drives installed RAID level 2 RAID 1 3 4 5 3 4 5 6 RAID 5 More than 0 _ change any ORCA default settings and override the auto configuration process press the F8 key when prompted rao Software and configuration utilities 117 For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Boot options Near the end of the boot process the boot options screen is displayed This screen is visible for several seconds before the system attempts to boot from a supported boot device During this time you can do the following e Access RBSU by pressing the F9 key e Access the System Maintenance Menu which enables you to launch ROM based Diagnostics or Inspect by pressing the 10 key e Access the boot menu by pressing the F11 key e Force a PXE Network boot by pressing the F12 key BIOS Serial Console BIOS Serial Console allows you t
41. the access panel eee nnne renes eere ri serere 25 eee 26 CVA ORSO TRAE TQ RO OT 26 Remove the BBWC battery pack or the FBWC capacitor pack 27 Remove theair paia 28 Remove the FaN PIRRO REA ROIO VR VR 29 Remove the media bay blank iii 30 Remove the DVD ROM drive 22 31 Remove the hard drive cage dla 31 E TOI O O O E eee E EOE 92 Optional installation services creo ee tereti yia e Vo oec ege aaa 33 Back DUM DN NNNM AR Np UP EM 33 Optimum SNVIFONME Nisa sis RC M 34 Space and airflow requirements eene nennen 34 Temperature requirements eese aaa 35 Power TEQUITEMENTS mtm TE NERA rain 35 Electrical grounding requirements rari 35 NM MM M MN IPM 36 Server warnings and dalia 36 Identifying tower server shipping 5 uranio 37 Identifying rack server shipping carton contents 37 Contents 3 Installing hardware onice ai 38 Setting up a tower
42. top Setup 39 N WARNING This server is very heavy To reduce the risk of personal injury or damage to the equipment e Observe local occupational health and safety requirements and guidelines for manual material handling e Get help to lift and stabilize the product during installation or removal especially when the product is not fastened to the rails When the server weighs more than 22 5 kg 50 Ib at least two people must lift the server into the rack together A third person may be required to help align the server if the server is installed higher than chest level e Use caution when installing the server in or removing the server from the rack it is unstable when not fastened to the rails 1 Install the server and cable management arm into the rack For more information refer to the installation instructions that ship with the 3 7U Quick Deploy Rail System rack installation only 2 Connect peripheral devices to the server Rear panel components on page 11 Powering up and configuring the server To power up the server press the Power On Standby button While the server boots RBSU and the ORCA utility are automatically configured to prepare the server for operating system installation To configure these utilities manually e Press the F8 key when prompted during the array controller initialization to configure the array controller using ORCA e Press the F9 key when prompted during the boot process to change t
43. up the server on page 22 Powering up and configuring the server on page 40 Installing the BBWC battery pack or the FBWC capacitor pack Z CAUTION Do not use this controller with cache modules designed for other controller models because the controller can malfunction and you can lose data Also do not transfer this cache module to a different controller module because you can lose data To install the component 1 Back up all data 2 Close all applications 3 Power down the server on page 22 Z CAUTION In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up 4 Doone of the following o Unlock and remove the bezel Open or remove the tower bezel on page 22 o Extend the server from the rack on page 24 5 Remove the access panel on page 25 Install the cache module Installing the cache module on page 85 Install the storage controller Storage controller option on page 84 if not already installed Hardware options installation 86 8 Install the battery pack or the capacitor pack and then connect the cable to the connector on the top of the cache module 11 Install the access panel Do one of the following o Close or install the tower bezel as needed o Slide the server back into th
44. website http www hp com servers diags HP Insight Diagnostics survey functionality HP Insight Diagnostics on page 123 provides survey functionality that gathers critical hardware and software information on ProLiant servers This functionality supports operating systems that may not be supported by the server For operating systems supported by the server see the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration Survey functionality is installed with every SmartStart assisted HP Insight Diagnostics installation or it can be installed through the HP PSP ProLiant Support Packs on page 125 NOTE The current version of SmartStart provides the memory spare part numbers for the server To download the latest version see the HP website http www hp com support Software and configuration utilities 123 Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following e From within HP SIM within Survey Utility From within operating system specific IML viewers o For NetWare IML Viewer o For Windows IML Viewer o Forlinux IML Viewer Applicatio
45. 2 Power down the server on page 22 Do one of the following Open or remove the tower bezel as needed or remove the tower bezel on page 22 o Extend the server from the rack on page 24 Remove the access panel on page 25 Remove fan 5 on page 26 If installed remove the BBWC battery pack or the FBWC capacitor pack on page 27 Remove the air baffle on page 28 Remove the fan cage on page 29 Remove the media bay blank on page 30 Remove the DVD ROM drive on page 31 Hardware options installation 74 10 Using 15 Torx screwdriver remove the screws from the blank and install them on the device 11 Slide the media device part of the way into the bay n 12 Connect the server data and power cables to the rear of the device 13 Slide the media drive fully into the bay until it is seated securely 14 Install the fan cage 15 Install the air baffle 16 If removed install the BBWC battery pack or the FBWC capacitor pack Installing the BBWC battery pack or the FBWC capacitor pack on page 86 17 Install fan 5 18 Install the access panel 19 Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack Hardware options installation 75 20 Power up the server on page 22 Powering up and configuring the server page 40 Slimline optical drive option To install the component 1 Power dow
46. 49 119 memory lockstep 49 50 51 119 minimum hardware configuration 131 mouse connector 11 multi processor Advanced ECC population order 50 multi processor Lockstep population order 51 Index 170 connectors 11 NMI switch 15 O online spare memory 49 51 118 operating system crash 15 operating systems 40 126 optical device 76 optimum environment 34 Option ROM Configuration for Arrays ORCA 120 options installation 38 41 ORCA Option ROM Configuration for Arrays 120 OS boot problems flowchart 141 P passwords 101 PCI expansion slots 11 13 22 phone numbers 158 POST error messages 144 POST problems flowchart 139 power cabling 111 112 113 power calculator 55 power cap 9 power cord 129 153 power distribution unit PDU 35 power LEDs system 19 Power On button 8 22 40 power requirements 35 power supplies 55 56 power supply backplane connector 21 power supply configuration 55 power supply LEDs 12 power supply specifications 155 powering down 22 powering up 22 117 pre diagnostic steps 128 preparation procedures 22 130 problem diagnosis 128 processors 13 41 13 ProLiant Support Packs 125 R rack installation 33 36 39 rack resources 33 rack stability 129 RBSU ROM Based Setup Utility 116 118 RDIMM configuration 49 rear panel components 11 rear panel LEDs 12 recovery key 101 redundant ROM 122 registering the server 40 regulatory compliance notices 148 150
47. 7 B21 22U to provide proper fronHo back airflow and cooling AN CAUTION third party rack is used observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment Front and rear doors If the 420 rack includes closing front and rear doors you must allow 5 350 sq cm 830 sq in of holes evenly distributed from top to bottom to permit adequate airflow equivalent to the required 64 percent open area for ventilation Side The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm 2 75 in Setup 34 Temperature requirements To ensure continued safe and reliable equipment operation install or position the system in a well ventilated climate controlled environment The maximum recommended ambient operating temperature TMRA for most server products is 35 C 95 F The temperature in the room where the rack is located must not exceed 35 C 95 F Z CAUTION To reduce the risk of damage to the equipment when installing third party options e Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits e Do not exceed the manufacturer s TMRA Power requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricia
48. BWC battery pack or the FBWC capacitor pack 86 HP SAS Expander Card option eene eene nennen serere enne ens 87 fries doctore ita 88 Towerto rack conversion kit option 89 HP Trusted Platform Module option een nennen 99 Installing the Trusted Platform Module board 100 Retaining the recovery key password 101 Enabling the Trusted Platform Module leale 101 E ERE NI E AEE INTOA OAE AN EAE TAON O ON ONON 103 Storage device cabling al EEE 103 4 p orale a ale S 103 DEMS data 103 SAS hard drive cabling bien dass 104 SAS expander Oi girini 108 Media device data cabling sceri acaceanajadetndasosonanisiadulasasucanganti quite nicer eri E eeen N iai 109 Power cabling IRR A 111 Server power cabling Tni Corio E ERR 111 Server power cabling maximum configuration sse eene 112 Harddrive cage power cabling ascii 113 Fr
49. CD or the HP website http www hp com products servers platforms System open circuits and short circuits in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 128 Troubleshooting 137 Start Power on problems 3 2 Use mainte Are any component nance tools tol health LEDs on identify the problem No Is the internal health LED red or amber 2 What color is the system power LED Amber or Green Yes 4 Reseat indicated component Check for loose connec Press 1 tions 4 B 1 oe for Is the external loose power health LED Standby red or amber button 6 Mark the corresponding Press IML entry as 7 Power On repaired if Check for Standby present power source Is this a button problems single power supply system and the extemal health LED is 5 If condition still exists replace indicated component 1 8 M Is external Replace power supply pra health LED that does not have a power supply red or amber green LED on Check for loose power cord 9 8 Does Check for Replace power condition possible supply till exist power on Failing condition is no circuit longer present problem Check for loose power cord on one of the redundant power supplies Troubleshooting 138 POST problems flowchart
50. HP ProLiant DL ML370 G6 Server User Guide Abstract This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 513482 004 May 2011 Edition 4 Copyright 2009 2011 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows are U S registered trademarks of Microsoft Corporation Bluetooth is a trademark owned by its proprietor and used by Hewlett Packard Company under license Contents n dr i Deo e GOCCIO COCOS GOA TAO 7 Front panel components enne 7 Front panel LEDs and deser are ete bee de vd 8 Systems Insight ata 9 Systems Insight Display LED HN 9 Rear panel
51. ME HP REDD BARA AEREE TmiRRHSHEA OAR HP CSR PAA SARE HP uA AAA GAD 5 ALFA HP AS FH BOR RR ESO SC gt UIA AR HP RA RMABRRSHRER AREA ARR HPA REA BOAR 855 8 sal HP AZS 2 AUS HAZ 20 VE DAI A HS 8592 998 UES 971 AH 24 2l CSR 550 SAS AS 2 HP HP SSAA FE BAA ajo A CSR FES ASSO HHA HPE aS HSS HS ZUA ASA DAS USS SUCH CSR PSUS F 7A SHA USC 2124 dix ARSON APS HPO 0 5 amp 9 WAS 38 SS 0 0 CH st SSH 3 FAH S 27 MEL APSO O 04 SE 7535 SAAHA Sx et ASAH HPO 0 5559 WAS 48 87 ASA TAS Sore 3 FE uper 2 BIS AO 1247 29 Ho 52 014 SE 7595 AAEH DA 99 SA SAAS Sol FSS 5 sr UHC oA ms Illustrated Parts Catalogoll EAHA CSR Mal SHS AeA AAO 4852 SS SAA ASO 5 HH SO ZA ASE SS 7 180 ATHE AACS 99 4A ZH amp 0 75 Tt 0 geo HP 7S 9 72 817 ASS SSS 8 AAU HP HY St sz s HPS SHEA AFE CSR Wal FSA SEI Bl S zl 0 AIA BUCH 2 20 Beet FHS HPE toh O ote EPA APE SAS 7 59 01 HP o 20 Hos SSS A
52. NG computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water e Replace only with the spare designated for this product To remove the component 1 Power down the server on page 22 2 Extend or remove the server from the rack Extend the server from the rack on page 24 3 Remove the access panel on page 25 4 Remove the PCI riser cage Z CAUTION prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the expansion boards 5 Remove the battery We IMPORTANT Replacing the system board battery resets the system ROM to its default configuration After replacing the battery reconfigure the system through RBSU To replace the component reverse the removal procedure Battery replacement 146 For more information about battery replacement proper disposal contact an authorized reseller or an authorized service provider Battery replacement 147 Regulatory compliance notices Regulatory compliance identitication numbers For the purpose of regulatory compliance
53. P NC375i Integrated Quad Port Multifunction Gigabit Server Adapter the HP NC524SFP Dual Port 1OGbE Module provides two 106 NIC connectors for server I O If more than one HP NC375i adapter is installed in the server always install the HP NC524SFP module on the adapter in expansion slot 10 The HP NC375i adapter supports four NIC connectors at a time When the HP NC524SFP module is installed two 1G NIC connectors on the adapter are unavailable We IMPORTANT When both an HP NC524SFP module and an optional HP NC522SFP Dual Port 10GbE Server Adapter are installed in the server only expansion slot 1 has Wake On LAN capability To install the component 1 Power down the server on page 22 Disconnect the network cables 3 Do one of the following Open or remove the tower bezel as needed or remove the tower bezel on page 22 o Extend the server from the rack on page 24 Remove the access panel on page 25 Remove fan 5 on page 26 If installed remove the BBWC battery pack or the FBWC capacitor pack on page 27 Remove the air baffle on page 28 oN uo Using a T 15 Torx screwdriver remove the 10G NIC adapter blank Save the retaining screw it 9 Open the expansion board slot retainer Hardware options installation 80 10 Remove the HP NC375i adapter from expansion slot 10 11 Install the HP NC524SFP module on the HP NC375i adapter aM Hardware options
54. R S 3 A RSS Sa RY NE Sis OSS la Drive cage 2 SQ N L Y CR RQ 7 A Cabling 107 Drive cage bay eZ f gt The colors shown for illustration purposes only Hem Description 0 SAS expander card connectors C and D Cabling 108 ystem board SAS connectors Hard drive cage 3 Hard drive cage 2 Hard drive cage 1 c Media device data cabling Cabling 109 DVD ROM drive cabling Y gt N SQ N DA 7 7 555 SQ Y RN SS SS S gt N 5 4 7 LAN 2 4 X E AMAR a Se ay RS AN Slimline optical drive cabling S m amp A 7 SS DS WS 55 RQ SI AR RQ Wy lt lt qua SS Cabling 110 Power cabling Server cabling Pr configuration tem Description ____ i Cabling 111 Server power cabling maximum configuration The colors are shown for illustration purposes only Description Desrpion 10 Slimline optical drive Cabling 112 Hard drive cage power cabling TI Wet
55. S boot problems flowchart 141 Server fault indications flowchart eres ope Huit even 142 POST error messages and beep codes ica 144 BID EE ET E A 146 Reg lalory compliance eae M MEAN 148 Regulatory compliance identification numbers ener 148 Federal Communications Commission notice eene eee nennen 148 FCC rating ARSA AAA RA 0 148 Class 2 412 0002 0 00 000000000000 000000000 148 Class equipment 148 Declaration of conformity for products marked with the FCC logo United States only eseese 149 OO TN 149 HOD iu ii 149 Canadian notice Avis Canadien nane ness ene nennen 149 European Union requlatory noli eus ca dient ee aoa ke rn RE E EA ea UM S e MAR ire 150 Disposal of waste equipment by users in private households in the European 150 Japanese tH 151 ule ER 151 Korean
56. SA ZS MEO SO SEAL Preto Ok BUCH BIO By st Sas B SS HP7t wall FSO Hol HSS SPS 12 AS SS HPE se 25 9 HER PESI 018 SSAA 2 Aol AiE EI HP 24 SE HE AMS USE 7712 MHA 459140 SISA S SO XE E 230 HAE Y AtO S hitp www hp com go selfrepair S amp ele 9 rin ni Technical support 165 Acronyms and abbreviations ABEND abnormal end ACU Array Configuration Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC battery backed write cache CSA Canadian Standards Association CSR Customer Self Repair DDR double data rate error checking and correcting FBWC flash backed write cache IEC International Electrotechnical Commission iLO Integrated Lights Out Acronyms and abbreviations 166 Integrated Management Log NMI non maskable interrupt NVRAM non volatile memory ORCA Option ROM Configuration for Arrays PCle peripheral component interconnect express POST Power On Self Test PPM processor power module PSP ProLiant Support Pack RBSU ROM Based Setup Utility RDIMM Registered Dual In line Memory Module RDP Rapid Deployment Pack SAS serial attached SCSI SFF small form factor SIM Systems Insight Manager Acronyms and abbreviations 167 recommended ambient operating temperature UDIMM Unregistered Dual In Line Memory Module
57. The flash code is corrupt Power supply backplane connectors Description BP1 Drive bay 1 power cable Drive bay 2 power cable SATA power cable SATA power cable SATA power cable Video adapter power cable Data cable Video adapter power cable Drive cage jumper configuration settings Optional drive cages ship with the jumper set across pins 1 and 2 Component identification 21 Operations Power up the server To power up the server press the Power On Standby button Power down the server N WARNING reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed We IMPORTANT If installing a hot plug device it is not necessary to power down the server 1 Back up the server data 2 Shut down the operating system as directed by the operating system documentation NOTE If the operating system automatically places the server in Standby mode omit the next step 3 Press the Power On Standby button to place the server in Standby mode When the server activates Standby power mode the system power LED changes to amber iy IMPORTANT Pressing the UID button illuminates the blue UID LEDs on the front and rear panels In a rack environment this
58. VAC 4 9 A at 200 VAC Rated input power 930 W at 100V AC input 1348 W at 200V AC input BTUs per hour 3530 at 120V AC input 4600 at 200V to 240V AC input Rated steady state power 800 W at 100V AC input 900 W at 120V AC input 1200 W at 200V to 240V AC input Maximum peak power 800 W at 100V AC input 900 W at 120V AC input 1200 W at 200V to 240V AC input e ProLiant 750 W Power Supply C Rated input voltage 100 to 120 VAC 200 to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 8 9 A at 100 VAC 4 3 A at 200 VAC Rated input power 857 W at 100V AC input 824 W at 200V AC input BTUs per hour 2925 at 100V AC input 2812 at 200V AC input Rated steady state power 750 W at 100V to 120V AC input 750 W at 200V to 240V AC input Maximum peak power 750 W at 100V to 120V AC input 750 W at 200V to 240V AC input e ProLiant 460 W Power Supply Rated input voltage 100 to 120 VAC 200 to 240 VAC Rated input frequency 50 Hz to 60 Hz Specifications 156 Rated input current 5 5 A at 100 VAC 2 6 A at 200 VAC Rated input power 526 W 100V AC input 505 W at 200V AC input BTUs per hour 1794 at 100V AC input 1725 at 200V AC input Rated steady state power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input Maximum peak power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input Specifications 157 Technical support Before you contact HP Be sure to have the foll
59. an be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the equipment N WARNING reduce the risk of personal injury from hot surfaces allow the power supply or power supply blank to cool before touching it WARNING reduce the risk of electric shock or damage to the equipment do not connect the g quip power cord to the power supply until the power supply is installed AN CAUTION Always install either a hotplug power supply or a power supply blank into each bay to maintain proper airflow and cooling in the server Improper airflow can lead to thermal damage Power supply configuration AN CAUTION All power supplies installed in the server must have the same output power capacity Verify that all power supplies have the same part number and label color The system becomes unstable and may shut down when it detects mismatched power supplies Label color Output 000000 we BW orange 7507 12007 Hot plug power supply calculations For more information on the hot plug power supply and calculators to determine server power consumption in various system configurations refer to the HP Enterprise Configurator website http h30099 www3 hp com configurator Hardware options installation 55 Installing a redundant hotplug power supply To install the component 1 Remove the power supply blank 2 Install the second
60. ank DIMMs To understand and configure memory protection modes properly an understanding of single dual and quad rank DIMMs is helpful Some DIMM configuration requirements are based on these classifications A single rank DIMM has one set of memory chips that is accessed while writing to or reading from the memory A dual rank DIMM is similar to having two single rank DIMMs on the same module with only one rank accessible at a time A quad rank DIMM is effectively two dual rank DIMMs on the same module Only one rank is accessible at a time The server memory control subsystem selects the proper rank within the DIMM when writing to or reading from the DIMM Dual and quad rank DIMMs provide the greatest capacity with the existing memory technology For example if current DRAM technology supports 2 GB single rank DIMMs a dual rank DIMM would be 4 GB and a quad rank DIMM would be 8 GB DIMM identification We IMPORTANT This server does not support mixing RDIMMs and UDIMMs Attempting to mix these two types causes the server to halt during BIOS initialization Hardware options installation 47 The memory subsystem may be populated with either RDIMMs UDIMMs but mixing the two types is not supported To determine DIMM characteristics use the label attached to the DIMM and the following illustration and table HP 8GB 2Rx8 PC3 10600R 9 08 Beton pom oo Rank
61. are and configuration utilities 116 Displaying system information e Selecting the primary boot controller e Configuring memory options e Language selection For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Using RBSU To use RBSU use the following keys e access RBSU press the F9 key during power up when prompted navigate the menu system use the arrow keys e make selections press the Enter key access Help for a highlighted configuration option press the key Ur IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setting and press the Enter key Default configuration settings are applied to the server at one of the following times e Upon the first system power up e After defaults have been restored Default configuration settings are sufficient for proper typical server operation but configuration settings can be modified using RBSU The system will prompt you for access to RBSU with each power up Auto configuration process The auto configuration process automatically runs when you boot the server for the first time During the power up sequence the system ROM automatically configures the entire
62. art 15 a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include e Start diagnosis flowchart on page 133 e General diagnosis flowchart on page 134 e Server power on problems flowchart on page 136 POSI problems flowchart on page 139 5 boot problems flowchart on page 141 Server fault indications flowchart on page 142 Start diagnosis flowchart Use the following flowchart to start the diagnostic process General diagnosis flowchart on page 134 2 Power on problems flowchart Server power on problems flowchart on page 136 POST problems flowchart on page 139 4 OS boot problems flowchart on page 141 Server fault indications flowchart on page 142 Troubleshooting 133 Start diagnosis 1 Do Yes you want degree to perform the General Diagnosis No 2 Go to Poweron No Does server problems power on Yes No Does server complete POST OK Yes No Does server boot to OS OK Yes 5 1 Go to Does server Go to Server fault Yes have Insight Management No General indications Agent fault or LED fault diagnosis indication General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other
63. ause harmtul interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e the equipment into an outlet on a circuit that is different from that to which the receiver is connected e Consult the dealer or an experienced radio or television technician for help Declaration of conformity for products marked with the FCC logo United States only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 e 1 800 HP INVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For questions regarding this FCC declaration contact us by mail or telephone Hewlett Packard Company P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 e 1 281 514 3333 To identify this product refer to the part series or model number found on the product Modifications
64. ays are populated with either a component or a blank We IMPORTANT When installing or replacing server components one or more fans might need to be removed To prevent an orderly or immediate server shutdown HP highly recommends powering down the server during these procedures To determine if powering down is required see the specific procedure To remove the component 1 Power down the server on page 22 2 Do one of the following Open remove the tower bezel as needed or remove the tower bezel on page 22 o Extend the server from the rack on page 24 Remove the access panel on page 25 Locate the fan to be removed Fans on page 18 Remove the fan Remove fan 5 Z CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Operations 26 iy IMPORTANT When installing or replacing server components one or more fans might need to be removed To prevent an orderly or immediate server shutdown HP highly recommends powering down the server during these procedures To determine if powering down is required see the specific procedure To remove the component 1 Power down the server on page 22 2 Do one of the following Open remove the tower bezel as needed or remove the tower bezel on page 22 Extend the server from the rack page 24 Remove the access pane
65. ce access RBSU by pressing the F9 key From the Main Menu select Server Security Hardware options installation 101 From the Server Security Menu select Trusted Platform Module From the Trusted Platform Module Menu select TPM Functionality Select Enable and then press the Enter key to modify the TPM Functionality setting Press the Ese key to exit the current menu or press the F10 key to exit RBSU Reboot the server Enable the TPM in the OS For OS specific instructions see the OS documentation AN CAUTION When a TPM is installed and enabled on the server data access is locked if you fail to follow the proper procedures for updating the system or option firmware replacing the system board replacing a hard drive or modifying OS application TPM settings M oue p For more information on firmware updates and hardware procedures see the HP Trusted Platform Module Best Practices White Paper on the HP website http www hp com support For more information on adjusting TPM usage in BitLocker see the Microsoft website http technet microsoft com en us library cc732774 aspx Hardware options installation 102 Cabling Storage device cabling guidelines Z CAUTION To prevent damage to the equipment be sure that the server is powered down all cables are disconnected from the back of the server and the power cord is disconnected from the grounded earthed AC outlet before installing devices Z CAUTION
66. ce on ProLiant servers and server blades This guide includes problem specific flowcharts to help you navigate complex troubleshooting processes To view the guide select a language e English http www hp com support ProLiant_TSG_en e French http www hp com support ProLiant_TSG_fr e Italian http www hp com support ProLiant_TSG_it e Spanish http www hp com support ProLiant_TSG_sp German http www hp com support ProLiant_TSG_gr e Dutch http www hp com support ProLiant_TSG_nl e Japanese http www hp com support Proliant TSG jp Pre diagnostic steps N WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components We IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server 1 Review the important safety information on page 128 2 Gather symptom information on page 130 3 Prepare the server for diagnosis on page 130 4 Use the Start diagnosis flowchart on page 133 to begin the diagnostic process Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server A Important safety i
67. cess panel is open 1 Determine the status of the hard drive from the hot plug SAS hard drive LED combinations SAS and SATA hard drive LED combinations on page 17 2 Back up all server data on the hard drive Hardware options installation 58 3 Remove the hard drive Eight bay SFF drive cage option Install the optional eight bay SFF drive cage in drive cage 2 or drive cage bay 3 To install an additional eight bay SFF drive cage an optional SAS controller is required To obtain the option contact an HP authorized reseller To configure this option for drive cage bay 3 locate the three jumper pins on the backplane Move the jumper from pins 1 and 2 to pins 2 and 3 For more information see Drive cage jumper configuration settings on page 21 the eight bay SFF drive cage bay 2 Power down the server page 22 Do one of the following Open or remove the tower bezel as needed or remove the tower bezel on page 22 o Extend the server from the rack on page 24 Remove the access panel on page 25 Remove fan 5 on page 26 If installed remove the BBWC battery pack the FBWC capacitor pack on page 27 Remove the air baffle on page 28 Remove the fan cage on page 29 Remove the hard drive cage blank on page 31 Using a T 10 Torx screwdriver remove the two screws on top of the drive cage Hardware options installation 59 Save the s
68. crews 10 Using the screws install the eight bay SFF drive cage MEMI MMM MMM MMS wi ajaj n Y E Storage controller option on page 84 Connect the SAS cables to an optional SAS controller 11 Hardware options installation 60 12 Route and connect the drive cage 2 power cable BP2 and the SAS cables to the drive cage backplane S LN 5 f ae 55 S RQ 13 Install the fan cage 14 Install the air baffle 15 If removed install the BBWC battery pack or the FBWC capacitor pack Installing the BBWC battery pack or the FBWC capacitor pack on page 86 16 Install fan 5 17 Install the access panel 18 Do one of the following o Close or install the tower bezel as needed Slide the server back into the rack Z CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 19 Install the hard drives and hard drive blanks 20 Power up the server on page 22 Powering up and configuring the server on page 40 Installing the eight bay SFF drive cage bay 3 To configure this option for drive cage bay 3 locate the three jumper pins on the backplane Move the jumper from pins 1 and 2 to pins 2 and 3 For more information see Drive cage jumper configuration settings on page 21 1 Power down the server on page 22 2 Doone of the following
69. dde 166 ila 169 Contents 6 Component identification Front panel components tow ep Removable media bay DVD ROM drive 8 Optical drive blank Component identification 7 Front panel LEDs and buttons Power On Standby button Green Normal system on and system power LED Amber System in standby but power still applied Off Power cord not attached or power supply failure Health LED Green Normal system on Amber System health is degraded Red System health is critical Off Normal system off UID LED Blue Activated Flashing blue System is being managed remotely Off Deactivated Component identification 8 Systems Insight Display LEDs The HP Systems Insight Display LEDs represent the system board layout VA ike CM uO TESTE 7 9 Jo Power cap To determine Power cap status see Insight Display LED combinations on page 9 AMP Status Green mode enabled Amber Failover Flashing amber Invalid configuration Off mode disabled DIMM LEDs All LEDs flashing DIMM unseated All other LEDs Amber Failure Off Normal Wa IMPORTANT If more than one DIMM slot LED is illuminated further troubleshooting is required Test each bank of DIMMs by removing all other DIMMs Isolate the failed DIMM by replacing each DIMM in bank with a known working DIMM Systems Insight Display LED combinations W
70. e ROM Software and configuration utilities 122 USB support HP provides both standard USB 2 0 support and legacy USB 2 0 support Standard support is provided by the OS through the appropriate USB device drivers Before the OS loads HP provides support for USB devices through legacy USB support which is enabled by default in the system ROM Legacy USB support provides USB functionality in environments where USB support is not available normally Specifically HP provides legacy USB functionality for the following e POST RBSU Diagnostics e DOS e Operating environments which do not provide native USB support Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility launch the SmartStart CD HP Insight Diagnostics Online Edition is a web based application that captures system configuration and other related data needed for effective server management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For more information or to download the utility refer to the HP
71. e defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used For more information about HP s Customer Self Repair program contact your local service provider For the North American program refer to the HP website http www hp com go selfrepair R paration par le client CSR Les produits HP comportent de nombreuses pi ces CSR Customer Self Repair r paration par le client afin de minimiser les d lais de r paration et faciliter le remplacement des pi ces d fectueuses Si pendant la p riode de diagnostic HP ou ses partenaires ou mainteneurs agr s d termine que la r paration peut tre effectu e l aide d une pi ce CSR HP vous l envoie directement Il existe deux cat gories de pi ces CSR Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si vous demandez HP de remplacer ces pi ces les co ts de d placement et main d oeuvre du service vous seront factur s Facultatif Pi ces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement con ues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre fact
72. e expansion boards For more information see System board components on page 13 Ur IMPORTANT The HP SAS Expander Card and the HP NC524SFP Adapter are not supported in expansion slot 1 To install the component 1 Power down the server on page 22 2 Do one ofthe following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 22 o Extend the server from the rack on page 24 Remove the access panel on page 25 Remove fan 5 on page 26 If installed remove the BBWC battery pack or the FBWC capacitor pack on page 27 Remove the air baffle on page 28 St De ML ge Open the expansion board retainer Hardware options installation 78 8 9 Remove the expansion slot cover Install the expansion board Close the expansion slot retainer Connect any internal cables to the expansion board Install the air baffle If removed install the BBWC battery pack or the FBWC capacitor pack Installing the BBWC battery pack or the FBWC capacitor pack on page 86 Install fan 5 Install the access panel Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack Connect any external cables to the expansion boards Hardware options installation 79 18 Power up the server page 22 Powering up and configuring the server on page 40 HP NC524SFP Dual Port 10GbE Module option When installed on the H
73. e rack Power up the server on page 22 Powering up and configuring the server on page 40 HP SAS Expander Card option The HP SAS Expander Card is an optional controller that provides up to 24 connectors for internal SAS hard drives 2 IMPORTANT The SAS Expander Card is not supported in expansion slot 1 To install the component 1 2 me om QU GE Power down the server on page 22 Do one of the following Open or remove the tower bezel as needed Open or remove the tower bezel on page 22 o Extend the server from the rack on page 24 Remove the access panel on page 25 Remove fan 5 on page 26 If installed remove the BBWC battery pack or the FBWC capacitor pack on page 27 Remove the air baffle on page 28 Remove the fan cage on page 29 Install the plastic bracket on the expander card optional Hardware options installation 87 17 The plastic bracket ships with the expander card For more information see the documentation that ships with the option Install the expander card Expansion board options on page 78 Route and connect the cables For more information see the documentation that ships with the expander card Install the fan cage Install the air baffle If removed install the BBWC battery pack or the FBWC capacitor pack Installing the BBWC battery pack or the FBWC capacitor pack on page 86 Install fan 5 Install the access panel Do one of the fol
74. een amber blue Flashing regularly Do not remove the drive Removing a drive may terminate the 1 Hz current operation and cause data loss The drive is rebuilding or it is part of an array that is undergoing capacity expansion or stripe migration Flashing Amber flashing The drive is active but a predictive failure alert has been received irreaularl regularly 1 Hz for this drive Replace the drive as soon as possible Off The drive is active and it is operating normally Off Steadily amber A critical fault condition has been identified for this drive and the controller has placed it offline Replace the drive as soon as possible Off Amber flashing predictive failure alert has been received for this drive Replace regularly 1 Hz the drive as soon as possible Off Ot The drive is offline a spare or not configured as part of an array Fans E Component identification 18 Battery pack LEDs n 00 1 Green System Power LED This LED glows steadily when the system is powered up and 12 V system power is available This power supply is used to maintain the battery charge and provide supplementary power to the cache microcontroller 2 Green Auxiliary Power LED This LED glows steadily when 3 3V auxiliary voltage is detected The auxiliary voltage is used to preserve BBWC data and i
75. elected non HP servers that have a support obligation with HP It is integrated with HP Systems Insight Manager dedicated server is recommended to host both HP Systems Insight Manager and HP Insight Remote Support Advanced Details for both versions are available on the HP website http www hp com go insightremotesupport To download the software go to Software Depot http www software hp com Select Insight Remote Support from the menu on the right Software and configuration utilities 124 Keeping the system current Drivers RL IMPORTANT Always perform a backup before installing updating device drivers The server includes new hardware that may not have driver support on all OS installation media If you are installing a SmartStart supported OS use the SmartStart software on page 116 and its Assisted Path feature to install the OS and latest driver support If you are installing drivers from the SmartStart CD be sure that you are using the latest SmartStart version that your server supports To verify that your server is using the latest supported version see the HP website htip www hp com support For more information see the documentation provided with the SmartStart CD If you do not use the SmartStart CD to install an OS drivers for some of the new hardware are required These drivers as well as other option drivers ROM images and value add software can be downloaded from the HP website http
76. elfrepair Technical support 163 ms EI CAEXEIRRIEU LZ amp SL ARAB GO ZERIT 4517 E REG LOO RR EL EE CSR 88255067 CST EAT NEEE TED EHP HPELIXHPIERMAT IIS AHB 7 SFMICRMLTTEESES CSRBMBICISU FO 238 U 25 Y 3 HARRIOT 51 85 ERR 515 FO BRYER SRBRESUAPRMESEICARENET 3 BRSECBEAERCHORR OG tNEBOIEGERHCI SIE RAY EANRORABAICSW TS ARARA TUM EhB EREZD TEATE 0 015 1850 6 57 0118 HPEISHPEM RFREE KSRRRABALRVET 07114 ENTWNET SPMD Rezia ko TI lt 5 51 641069 Et BMRA SABE CEI KY ARRETRARE UNICA lt 52125547 E tn Ba SU d R ABERE E TOKENS FRLET ETRE SBRMHASMEIDMRRENTWET HE ET SGBMHSPAL GHAISSRAUA CAMMABAEHPIRALTC ESL AMBRE ET Sis BULRORARICMBBRt C 6ILAT CC SU MRBREBELCOBA RAeRerE BUEBOSSOEI IZ R13 SteEBELET EP ETTI HP EMERSA THES CSR US RTREHRAG HEIERST 8 FOE SE 3 SA D RABI TATE Cok HP ARS HER RARE SEA TARE RT LEA CSR HP REIT BR A PASE CSR BB EREA LMA MRK HP SAA JA 79 5 14 BAA LH
77. engono spedite con consegna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore offerta con un supplemento di costo solo in alcune zone In caso di necessit si pu richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi Il componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente pu comportare la fatturazione del ricambio da parte di HP Nel caso di riparazione da parte del cliente HP sostiene tutte le spese di spedizione e resa e sceglie il corriere vettore da utilizzare Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona Per il programma in Nord America fare riferimento al sito Web http www hp com go selfrepair Customer Self Repair HP Produkte enthalten viele CSR Teile Customer Self Repair um Reparaturzeiten zu minimieren und h here Flexibilit t beim Austausch defekter Bauteile zu erm glichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum
78. erating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang or shutdown At the same time the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system You can disable ASR from the HP SIM console or through RBSU utility The ROMPaq utility enables you to upgrade the system firmware BIOS To upgrade the firmware insert ROMPaq USB Key into an available USB port and boot the system In addition to ROMPaq Online Flash Components for Windows and Linux operating systems are available for updating the system firmware The ROMPag utility checks the system and provides a choice if more than one exists of available firmware revisions For more information see the Download drivers and software page for the server To access the server specific page enter the following web address into the browser http www hp com support lt servername gt For example http www hp com support dl360g6 Integrated Lights Out 2 technology The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability The 2 subsystem includes an intelligent microprocessor secure memory and a dedicated network interface T
79. es the good data from the mirrored copy The system continues to operate normally without any user intervention If the system supports hot plug memory the failed memory can be replaced while the system continues to operate RAID Memory Mode Provides protection levels similar to Mirrored Memory Mode and it requires less memory allocation than full redundancy Configuring mirrored memory To configure mirrored memory 1 2 Install the required DIMMs Installing DIMM page 52 Access RBSU by pressing the F9 key during power up when the prompt is displayed Software and configuration utilities 118 Select System Options Select Advanced Memory Protection Select Mirrored Memory with Advanced ECC Support Press the Enter key Press the Ese key to exit the current menu or press the F10 key to exit RBSU For more information on mirrored memory see the white paper on the HP website http h18000 www1 hp com products servers technology memoryprotection html Configuring Advanced ECC memory To configure Advanced ECC memory DI Install the required DIMMs Installing a DIMM on page 52 When the prompt appears access RBSU by pressing the F9 key during power up Select System Options Select Advanced Memory Protection Select Advanced ECC Memory Press the Enter key Press the Esc key to exit the current menu or press the F10 key to exit RBSU For more information on Advanced
80. et defecte onderdeel niet terugzendt kan HP u voor het vervangende onderdeel kosten in rekening brengen Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier transportonderneming hiervoor wordt gebruikt Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP Informatie over Service Partners vindt u op de HP website http www hp com go selfrepair Reparo feito pelo cliente Os produtos da HP s o projetados com muitas pe as para reparo feito pelo cliente CSR de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substitui o de pe as com defeito Se durante o per odo de diagn stico a HP ou fornecedores parceiros de servi o da HP concluir que o reparo pode ser efetuado pelo uso de uma pe a CSR a pe a de reposi o ser enviada diretamente ao cliente Existem duas categorias de pe as CSR Obrigat ria Pe as cujo reparo feito pelo cliente obrigat rio Se desejar que a HP substitua essas pe as ser o cobradas as despesas de transporte e m o de obra do servi o Technical support 162 Opcional cujo reparo feito pelo cliente 6 opcional Essas tamb m projetadas para reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servico de garantia destinado a
81. ethods 154 grounding requirements 35 H half height media device 73 hard drive cabling 103 104 105 106 107 108 hard drive cage blank 31 hard drive drawer removing 58 hard drive LEDs 17 hard drives determining status of 17 hard drives installing 41 57 hardware options 41 hardware options installation 38 41 health driver 121 health LEDs 8 15 133 help resources 158 HP contact information 158 HP Insight Diagnostics 123 HP Insight Diagnostics survey functionality 123 HP Insight Remote Support software 124 HP NC524SFP Dual Port 10GbE Module 80 HP ProLiant Essentials Foundation Pack 40 HP Smart Update Manager overview 126 HP website 158 identification number 148 identifying components 7 iLO Integrated Lights Out 121 iLO 2 activity LED 12 IML Integrated Management Log 124 Important Safety Information document 128 Insight Diagnostics 123 125 installation services 33 installing operating system 40 internal cables 103 J Japanese notice 151 K keyboard connector 11 Korean notices 151 L laser devices 152 LEDs FBWC module 20 LEDs hard drive 17 LFF backplane 64 link LED 12 lockstep memory 49 50 119 loose connections 132 M management tools 121 media bay blank 30 media device data cabling 109 110 memory 46 47 49 118 119 memory configurations 48 49 memory dump 15 memory subsystem architecture 47 memory configuration requirements 48 50 memory configuring 48
82. f a processor installation tool and specific steps are documented to ensure that you do not damage the processor or processor socket on the system board For server models that have pins inside the processor socket remember that THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED If you damage the socket you must replace the system board Depending on the server model the contacts may be on the processor or they may be inside the processor socket Never touch the contacts THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED If the contacts inside the processor socket are damaged the system board must be replaced Always complete all other troubleshooting procedures before removing or replacing a processor Breaking the server down to the minimum hardware configuration During the troubleshooting process you may be asked to break the server down to the minimum hardware configuration A minimum configuration consists of only the components needed to boot the server and successfully pass POST Troubleshooting 131 When requested to break the server down to the minimum configuration uninstall the following components if installed All additional DIMMs Leave only the minimum required to boot the server either one DIMM or a pair of DIMMs For more information see the memory guidelines in the server user guide All additional cooling fans if applicable For the minimum fan configuration see the server u
83. feature facilitates locating a server when moving between the front and rear of the rack 4 Disconnect the power cords The system is now without power Open or remove the tower bezel This server has a removable bezel that must be unlocked and opened before accessing the hard drives or removing the access panel The bezel should be kept closed during normal server operations Operations 22 Use the key provided with the server to unlock the bezel with a counterclockwise turn If necessary remove the tower bezel i UTOR V MM Operations 23 middle panel can be removed to access the Systems Insight Display and I O bezel Extend the server from the rack We IMPORTANT If the server is installed in a telco rack remove the server from the rack to access internal components 1 Extend the server on the rack rails until the server rail release latches engage WARNING reduce the risk of personal injury or equipment damage be sure that the rack is jury quip g adequately stabilized before extending a component from the rack N WARNING reduce the risk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your fingers Operations 24 a cz cca cy cic c c c eib c BO oD De Die De Die De De De De De Die Dee Deis is De De De
84. flowcharts do not fix the problem use the following flowchart Symptom information on page 130 Loose connections on page 132 Service notifications on page 133 The most recent version of a particular server or option firmware is available on the HP Support website http www hp com support Troubleshooting 134 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 128 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 28 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Breaking the server down to the minimum hardware configuration on page 131 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 128 Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 128 Operating system information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resource
85. formity issued by HP for this product or product family and available in English only either within the product documentation or at the following HP website http www hp eu certificates type the product number in the search field The compliance is indicated by one of the following conformity markings placed on the product For non telecommunications products and for EU harmonized telecommunications products such as Bluetooth within power class below 10mW For EU non harmonized telecommunications products If applicable 4 digit notitied body number is inserted between 1 CEO Please refer to the regulatory label provided on the product The point of contact for regulatory matters is Hewlett Packard GmbH Dept MS HQ TRE Herrenberger Strasse 140 71034 Boeblingen GERMANY Disposal of waste equipment by users in private households in the European Union Regulatory compliance notices 150 This symbol on the product or on its packaging indicates that this product must not disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled a manner that protects human health a
86. g resources on page 128 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms HP contact information on page 158 Troubleshooting 139 Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 128 Operating system information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 128 Start POST Problems Is 2 Verify the KVM is cabled to RILOE board 1 Verify video is cabled correctly Is iLO running on the server Do you have known good KVM errors messages Test RILOE board or replace KVM component 3 See Le Are there error any beep codes 7 messages Reseat indicated component 4 Check for loose Record action 7 connections taken No 8 Does Isolate and condition still exist 9 If condition still exists replace indicated component Does the error code provide direction minimize the memory configuration Yes Add one part ata time back to configuration to isolate component 10 Break server down Does condition still exist to the minimum configuration Does condition
87. ges fully in about 5 minutes In the event of a system power failure a fully charged capacitor pack provides power for up to 80 seconds During that interval the controller transfers the cached data from DDR memory to flash memory where the data remains indefinitely or until a controller retrieves the data Hardware options installation 84 29 CAUTION Do not use this controller with cache modules designed for other controller models because the controller can malfunction and you can lose data Also do not transfer this cache module to a different controller module because you can lose data CAUTION To prevent a server malfunction or damage to the equipment do not add or remove the battery pack while an array capacity expansion RAID level migration or stripe size migration is in progress CAUTION After the server is powered down wait 15 seconds and then check the amber LED before unplugging the cable from the cache module If the amber LED blinks after 15 seconds do not remove the cable from the cache module The cache module is backing up data and data is lost if the cable is detached IMPORTANT battery pack might have a low charge when installed In this case a POST error message is displayed when the server is powered up indicating that the battery pack is temporarily disabled No action is necessary on your part The internal circuitry automatically recharges the batteries and enables the battery pack This process
88. guidelines The server supports redundant hotplug fans to provide proper airflow to the system if a primary fan fails In the standard non redundant configuration fans 2 4 and 5 cool the server For the redundant configuration fans 1 and 3 are added to back up the primary fans This configuration enables the server to continue operation in non redundant mode if a fan failure occurs The following rules apply e f one fan fails or is removed in non redundant mode the server shuts down e lf one fan fails or is removed in redundant mode the server converts to non redundant mode e two fans fail or are removed in redundant mode the server shuts down We IMPORTANT When installing or replacing server components one or more fans might need to be removed To prevent an orderly or immediate server shutdown HP highly recommends powering down the server during these procedures To determine if powering down is required see the specific procedure Installing redundant fans N WARNING prevent personal injury from hazardous energy e Remove watches rings or other metal objects e Use tools with insulated handles e Do not place tools or metal parts on top of batteries To install the component 1 Power down the server on page 22 2 Do one of the following Open or remove the tower bezel as needed or remove the tower bezel on page 22 o Extend the server from the rack on page 24 Remove the access panel o
89. he server settings using RBSU The system is set up by default for the English language For more information on the automatic configuration refer to the HP ROM Based Setup Utility User Guide located on the Documentation CD Installing the operating system To operate properly the server must have a supported operating system For the latest information on supported operating systems refer to the HP website http www hp com go supportos Two methods are available to install an operating system on the server e SmartStart assisted installation Insert the SmartStart CD into the CD ROM drive and reboot the server e Manual installation Insert the operating system CD into the CD ROM drive and reboot the server This process may require you to obtain additional drivers from the HP website http www hp com support Follow the on screen instructions to begin the installation process For information on using these installation paths refer to the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack included with the server Registering the server To register the server refer to the HP Registration website http register hp com Setup 40 Hardware options installation Introduction If more than one option is being installed read the installation instructions for all the hardware options and identify similar steps to streamline the installation process N WARNING reduce the risk of per
90. health LEDs on page 133 System Management Homepage https localhost 2381 Power on problems flowchart Server power on problems flowchart on page 136 HP Insight Diagnostics on page 123 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 128 e Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 128 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Smart Array SCSI Diagnosis feature or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 128 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms HP contact information on page 158 Troubleshooting 143 Start Server fault indications Select an appropriate fault indicator Insight Management Agents 3 Is the internal health LED amber Was event reported by Insight Management Agents 3 Is the intemal health LED red 5 there an IML entry identifying the problem 4 Gather information from the System Management Homepage Failing components will be shown as yellow degraded or orange failed
91. hen the health LED on the front panel illuminates either amber or red the server is experiencing a health event Combinations of illuminated Systems Insight Display LEDs the system power LED and the health LED indicate system status Component identification 9 Systems Insight Display System power LED and color LED Processor amber Amber One or more of the following conditions may exist e Processor in socket X has failed e Processor X is not installed in the socket e Processor X is unsupported e ROM detects a failed processor during POST Processor amber Amber Green Processor in socket X is in a condition DIMM amber Red Green One or more DIMMs have failed DIMM amber DIMM in slot X is in a pre failure condition Overtemperature amber Amber Green The Health Driver has detected a cautionary temperature level Overtemperature amber Amber The server has detected a hardware critical temperature level Fan amber Amber One fan has failed or has been removed Fan amber Two or more fans have failed or been removed Power supply amber Amber e Only one power supply is installed and that power supply is in standby Power supply fault System board fault Power supply amber Amber Green Redundant power supply is installed and only one power supply is functional AC power cord is not plugged into redundant power supply Redundant power supply fault Power supply mismatch at POST or po
92. hey are completely closed and locked Check any interlock or interconnect LEDs that may indicate a component is not connected properly If problems continue to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Troubleshooting 132 Service notifications To view the latest service notifications refer to the HP website http www hp com go bizsupport Select the appropriate server model and then click the Troubleshoot a Problem link on the product page Server health LEDs Some servers have an internal health LED and an external health LED while other servers have a single system health LED The system health LED provides the same functionality as the two separate internal and external health LEDs Depending on the model the internal health LED and external health LED may either appear solid or they may flash Both conditions represent the same symptom For the location of server LEDs and information on their statuses see the server documentation on the HP website http www hp com support Troubleshooting flowcharts To effectively troubleshoot a problem HP recommends that you start with the first flowchart in this section Start diagnosis flowchart on page 133 and follow the appropriate diagnostic path If the other flowcharts do not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page 134 The General diagnosis flowch
93. his design makes iLO 2 independent of the host server and its operating system In addition to remote management features iLO 2 is also responsible for managing the health of the ProLiant server The intelligence of iLO 2 manages the Sea of Sensors thermal control directs the Dynamic Power Capping technology and monitors the health of server components Software and configuration utilities 121 The iLO 2 subsystem provides secure remote access from any authorized network client enhancements to iLO 2 enable customers to get work done faster by providing turbo charged remote access performance a streamlined user experience and enhanced standards support Using iLO 2 you can do the following e Access a high performance and secure Remote Console to the server from anywhere in the world e Use the shared iLO 2 Remote Console to collaborate with up to six server administrators Remotely mount high performance Virtual Media devices to the server e Securely and remotely control the power state of the managed server e Send alerts from iLO 2 regardless of the state of the host server e Access advanced troubleshooting features through the iLO 2 interface For more information about iLO 2 features which may require an iLO Advanced Pack or iLO Advanced for BladeSystem license see the iLO 2 documentation on the Documentation CD or on the HP website http www hp com go ilo Erase Utility Z CAUTION Perform a backup before ru
94. ices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation Each laser product complies with 21 CFR 1040 10 and 1040 11 except for deviations pursuant to Laser Notice No 50 dated June 24 2007 and with IEC 60825 1 2007 N WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation e Do not try to open the module enclosure There are no user serviceable components inside e Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein e Allow only HP Authorized Service technicians to repair the unit The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Battery replacement notice Regulatory compliance notices 152 N WARNING computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of perso
95. installation 81 12 Install the mini DIMM on the expansion board AW 14 Close the expansion board slot retainer Hardware options installation 82 15 Secure the 10 NIC connectors to the chassis with the retaining screw 48 ag 16 Install the RJ 45 plugs on the bottom rack model or right tower model two RJ 45 connectors on the HP NC375i adapter O 17 Install the air baffle 18 If removed install the BBWC battery pack or the FBWC capacitor pack Installing the BBWC battery pack or the FBWC capacitor pack on page 86 19 Install fan 5 20 Install the access panel 21 Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack 22 Connect the network cables 23 Power up the server on page 22 Powering up and configuring the server on page 40 Hardware options installation 83 Storage controller option 29 IMPORTANT For additional installation and configuration information refer to documentation that ships with the option To install the component 1 2 me Om m ge xe 14 Power down the server on page 22 Do one of the following Open or remove the tower bezel as needed Open or remove the tower bezel on page 22 o Extend the server from the rack on page 24 Remove the access panel on page 25 Remove fan 5 on page 26 If installed remove the BBWC battery pack or the FBWC capacit
96. ion information Be sure to g g properly configure the server or data loss could occur NMI functionality An NMI crash dump enables administrators to create crash dump files when a system is hung and not responding to traditional debug mechanisms Crash dump log analysis is an essential part of diagnosing reliability problems such as hangs in operating systems device drivers and applications Many crashes freeze a system and the only available action for administrators is to cycle the system power Resetting the system erases any information that could support problem analysis but the NMI feature preserves that information by performing a memory dump before a hard reset To force the OS to invoke the NMI handler and generate a crash dump log the administrator can do any of the following Short the NMI jumper pins e Press the NMI switch e Usethe iLO Virtual NMI feature For additional information see the whitepaper on the HP website http h20000 www2 hp com bc docs support SupportManual c00797875 c00797875 pdf Component identification 15 SAS SATA device numbers With optional hard drive cages installed the server supports up to 24 SFF hard drives or up to 14 LFF hard drives The server does not support mixing SFF and LFF hard drives HP recommends populating hard drive bays starting with the lowest SAS or SATA device number SFF hard drives e hard drives Componen
97. ion technology feature documentation provided by the operating system Installing the Trusted Platform Module board N WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed N WARNING reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Power down the server on page 22 Do one of the following Open or remove the tower bezel as needed or remove the tower bezel on page 22 o Extend the server from the rack on page 24 Remove the server from the rack if necessary Place the server on a flat level work surface Remove the access panel on page 25 Remove fan 5 on page 26 If installed remove the BBWC battery pack or the FBWC capacitor pack on page 27 Remove the air baffle on page 28 Remove the fan cage on page 29 Z CAUTION Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data
98. l on page 25 Remove the fan from the air baffle To replace the component reverse the removal procedure Remove the BBWC battery pack or the FBWC capacitor pack A A CAUTION To prevent a server malfunction or damage to the equipment do not add or remove the battery pack while an array capacity expansion RAID level migration or stripe size migration is progress CAUTION After the server is powered down wait 15 seconds and then check the amber LED before unplugging the cable from the cache module If the amber LED blinks after 15 seconds do not remove the cable from the cache module The cache module is backing up data and data is lost if the cable is detached To remove the component 1 Power down the server on page 22 2 Do one of the following Operations 27 Open or remove the tower bezel as needed or remove the tower bezel on page 22 o Extend the server from the rack on page 24 Remove the access panel on page 25 Disconnect the cable from the cache module only if the battery pack is not being used to recover data from the server or transfer data to another server Remove the battery pack To replace the component reverse the removal procedure Remove the air baffle 1 2 Power down the server on page 22 Do one of the following Open or remove the tower bezel as needed or remove the tower bezel on page 22 o Extend the server fro
99. l an HP zur ckzuschicken m ssen Sie dies innerhalb eines vorgegebenen Zeitraums tun in der Regel innerhalb von f nf 5 Gesch ftstagen Das defekte Teil muss mit der zugeh rigen Dokumentation in der Verpackung zur ckgeschickt werden die im Lieferumfang enthalten ist Wenn Sie das defekte Teil nicht zur ckschicken kann HP Ihnen das Ersatzteil in Rechnung stellen Im Falle von Customer Self Repair kommt HP f r alle Kosten f r die Lieferung und R cksendung avf und bestimmt den Kurier Frachtdienst Weitere Informationen ber das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort Informationen ber das CSR Programm in Nordamerika finden Sie auf der HP Website unter http www hp com go selfrepair Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparaci n y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagn stico HP o los proveedores o socios de servicio de HP identifica que una reparaci n puede llevarse a cabo mediante el uso de un componente CSR HP le enviar dicho componente directamente para que realice su sustituci n Los componentes CSR se clasifican en dos categor as e Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la susti
100. l periodo de tiempo especificado normalmente cinco d as laborables Los componentes defectuosos deber n devolverse con toda la documentaci n relacionada y con el embalaje de env o Si no enviara el componente defectuoso requerido HP podr cobrarle por el de sustituci n En el caso de todas sustituciones que lleve a cabo el cliente HP se har cargo de todos los gastos de env o y devoluci n de componentes y la empresa de transporte que se utilice para dicho servicio Technical support 161 Para obtener m s informaci n acerca del programa de Reparaciones del propio cliente de HP p ngase en contacto con su proveedor de servicios local Si est interesado en el programa para Norteam rica visite la p gina web de HP siguiente http www hp com go selfrepair Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer Self Repair genoemd Als HP of een HP Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt HP dat onderdeel rechtstreeks naar u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorie n CSR onderdelen Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor
101. lity on page 119 and Erase Utility on page 122 SmartStart is included in the HP Insight Foundation suite for ProLiant For more information about SmartStart software see the HP Insight Foundation suite for ProLiant or the HP website http www hp com go foundation SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that allows you to build an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML DL and SL servers The toolkit includes a modular set of utilities and important documentation that describes how to apply these tools to build an automated server deployment process The Scripting Toolkit provides a flexible way to create standard server configuration scripts These scripts are used to automate many of the manual steps in the server configuration process This automated server configuration process cuts time from each deployment making it possible to scale rapid high volume server deployments For more information and to download the SmartStart Scripting Toolkit see the HP website http www hp com servers sstoolkit HP ROM Based Setup Utility RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration activities that can include the following e Configuring system devices and installed options Enabling and disabling system features Softw
102. lowing o Close or install the tower bezel as needed o Slide the server back into the rack Power up the server on page 22 Powering up and configuring the server on page 40 Graphics adapter option The server supports up to three high power graphics adapters Install graphics adapters in the x16 PCle expansion slots For more information see System board components on page 13 Before installing a high power graphics adapter in the server sure that the power supplies support the installation of the adapter Due the high power requirements for the adapter a 750W or higher power supply may be required For more information see the HP Enterprise Configurator website http h30099 www3 hp com configurator To install the component 1 2 m Power down the server on page 22 Do one of the following Open or remove the tower bezel as needed or remove the tower bezel on page 22 o Extend the server from the rack on page 24 Remove the access panel on page 25 Remove fan 5 on page 26 If installed remove the BBWC battery pack or the FBWC capacitor pack on page 27 Remove the air baffle on page 28 Remove the fan cage on page 29 Install the graphics adapter in a x16 PCle expansion slot Expansion board options on page 78 Connect the power cables For more information see the documentation that ships with the graphics adapter power cable kit Install the fa
103. m the rack on page 24 Remove the access panel on page 25 Remove fan 5 on page 26 If installed remove the BBWC battery pack or the FBWC capacitor pack on page 27 Operations 28 6 Remove the air baffle Remove the tan cage iy IMPORTANT When installing or replacing server components one or more fans might need to be removed To prevent an orderly or immediate server shutdown HP highly recommends powering down the server during these procedures To determine if powering down is required see the specific procedure To remove the component 1 Power down the server page 22 2 Do one of the following Open or remove the tower bezel as needed or remove the tower bezel on page 22 o Extend the server from the rack on page 24 Remove the access panel on page 25 Remove fan 5 on page 26 If installed remove the BBWC battery pack or the FBWC capacitor pack on page 27 Remove the air baffle on page 28 Operations 29 7 Remove the fan cage Remove the media bay blank 1 Power down the server on page 22 2 Do one ofthe following o Open or remove the tower bezel as needed Open or remove the tower bezel on page 22 o Extend the server from the rack on page 24 Remove the access panel on page 25 Remove the media bay blank Save the blank for future use Operations 30 the DVD ROM drive
104. might take up to four hours During this time the cache module functions properly but without the performance advantage of the battery pack NOTE The data protection and the time limit also apply if a power outage occurs When power is restored to the system an initialization process writes the preserved data to the hard drives Installing the cache module A CAUTION Do not use this controller with cache modules designed for other controller models because the controller can malfunction and you can lose data Also do not transfer this cache module to a different controller module because you can lose data To install the component 1 2 3i Back up all data Close all applications Power down the server on page 22 CAUTION In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up Do one of the following Unlock and remove the bezel Open or remove the tower bezel on page 22 Extend the server from the rack on page 24 Remove the access panel on page 25 Hardware options installation 85 6 Install the cache module N Med Install the access panel Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack 9 Power
105. n From within the 2 user interface e From within HP Insight Diagnostics page 123 For more information see the Management CD in the HP Insight Foundation suite for ProLiant Remote support and analysis tools HP Insight Remote Support software HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty HP Care Pack Service or HP contractual support agreement HP Insight Remote Support supplements your monitoring 24 x 7 to ensure maximum system availability by providing intelligent event diagnosis and automatic secure submission of hardware event notifications to HP which will initiate a fast and accurate resolution based on your product s service level Notifications may be sent to your authorized HP Channel Partner for on site service if configured and available in your country The software is available in two variants e Insight Remote Support Standard This software supports server and storage devices and is optimized for environments with 1 50 servers Ideal for customers who can benefit from proactive notification but do not need proactive service delivery and integration with a management platform e Insight Remote Support Advanced This software provides comprehensive remote monitoring and proactive service support for nearly all HP servers storage network and SAN environments plus s
106. n FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding statement Class A equipment This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at personal expense Class B equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to Regulatory compliance notices 148 radio communications However there is no guarantee that interference will not occur a particular installation If this equipment does c
107. n cage Install the air baffle Hardware options installation 88 16 If removed install the BBWC battery pack or the capacitor pack Installing the battery pack or the FBWC capacitor pack on page 86 Install fan 5 Install the access panel Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack Power up the server on page 22 Powering up and configuring the server on page 40 Tower to rack conversion kit option The tower to rack conversion kit includes all equipment required to convert the tower model server into a rack model server and to install the server into most square or round hole racks The tower4o rack conversion kit includes Rack mounting hardware kit Rack bezel Front video connector cable T 15 screws 6 Screwlocks 2 This document In addition to the items supplied in the conversion kit you will also need the following items A Torx T 15 screwdriver clipped to the rear panel of the server A 3 16 in nut driver To convert a tower model server to a rack model server 1 2 Power down the server on page 22 Disconnect all rear panel cabling Hardware options installation 89 3 Remove the feet Remove the tower bezel Open or remove the tower bezel on page 22 Remove the access panel on page 25 If installed remove the BBWC battery pack or the FBWC capacitor pack on page 27 Rem
108. n page 25 Remove fan 5 on page 26 If installed remove the BBWC battery pack or the FBWC capacitor pack on page 27 Remove the air baffle on page 28 saw Remove the fan cage on page 29 Hardware options installation 53 8 Remove the fan blanks from bay 1 bay 3 Retain the blanks for future use 9 Install the redundant fans We D SY 10 Install the fan cage 11 Install the air baffle 12 If removed install the BBWC battery pack or the FBWC capacitor pack Installing the BBWC battery pack or the FBWC capacitor pack on page 86 13 Install fan 5 14 Install the access panel 15 Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack 16 Power up the server on page 22 Powering up and configuring the server on page 40 Hardware options installation 54 Redundant hot plug power supply option The server supports a second hot plug power supply to provide redundant power to the system if the primary power supply fails N WARNING To reduce the risk of electric shock or damage to the equipment e Do not disable the power cord grounding plug The grounding plug is an important safety feature e Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times e Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it c
109. n the server on page 22 2 Do one of the following Open or remove the tower bezel as needed or remove the tower bezel on page 22 o Extend the server from the rack on page 24 Remove the access panel on page 25 Remove fan 5 on page 26 If installed remove the BBWC battery pack or the FBWC capacitor pack on page 27 Remove the air baffle on page 28 Remove the fan cage on page 29 E d a Remove the optical drive blank Hardware options installation 76 9 Slide the optical drive into the drive bay 10 Route and connect the cables a Connect the power and data cable to the optical drive b Connect the power cable to an available system power cable c Route and connect the data cable to the system board ESD I RAN ON SESS RG Qs RR gt LEX va SX 4 INN 11 Install the fan cage 12 Install the air baffle 13 If removed install the BBWC battery pack or the FBWC capacitor pack Installing the BBWC battery pack or the FBWC capacitor pack on page 86 14 Install fan 5 15 Install the access panel 16 Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack Hardware options installation 77 17 Power up the server page 22 Powering up configuring the server on page 40 Expansion board options The server supports up to ten PCl
110. nal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water Batteries battery packs and accumulators should not be disposed of together with the general household waste To forward them to recycling or proper disposal use the public collection system or return them to HP an authorized HP Partner or their agents For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact a qualified Taiwanese recycler for proper battery disposal ee rs te ae Power cord statement for Japan F EHE FS VY AHS KF IL HHO Hs CLEA HORE TA Acoustics statement for Germany Ger uschemission Schalldruckpegel La lt 70 dB A Zuschauerpositionen bystander positions Normaler Betrieb normal operation Nach ISO 7779 1999 Typpr fung Regulatory compliance notices 153 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the
111. nd the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the product Japanese notice PRA Ceo CWS BB VOCI 7 AY TO x Uo KOMAX SHEA T EV COPE 772 BARRE CH CORBI FER CHAT SO ER AMELTWETAM CORES I LEV a SacI LT En Arv5rL SAMBA SRIFLLEMHO ETS 10 T IEL VO RV LT FAV VCCI B VCCI Z ATV YT WRI THER FS LOI CT CHATS LE ES LOB NEZ REO HLIBRESUHZILEBHVIET VCCI A BSMI notice SERA ee PRR Seon BR aA FE ait Korean notice Class A equipment O IIE APBAHLS AAWABSSS St 712101914 lt ASA O BS FASHA BED 254 9191 AS 2121 APE YSA DD aga AS LIO eld Regulatory compliance notices 151 Class equipment 2121 0 DDE RSBI F LS OWE Y35477 B JAA 502 AS SACS o VE AAMA AF 4 Chinese notice Class A equipment pe A BP th EEEH RRMA PN EE AR BA Vietnam compliance marking notice This marking is for applicable products only N ICT Laser compliance This product may be provided with an optical storage device that is CD or DVD drive and or fiber optic transceiver Each of these dev
112. nformation Before servicing this product read the Important Safety Information document provided with the server Troubleshooting 128 Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions N C9 AN A AN 49 109 kg 100 240 Ib SI This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching This symbol indicates that the component exceeds the recommended weight for one individual to handle safel
113. ng bracket and the processor locking lever The processor socket cover is automatically ejected Remove the cover Z CAUTION Be sure to close the processor socket retaining bracket before closing the processor locking lever The lever should close without resistance Forcing the lever closed can damage the processor and socket requiring system board replacement Hardware options installation 44 12 Open the heatsink retaining latches 13 Remove the protective cover from the heatsink AN CAUTION To prevent thermal instability and damage to the server do not separate the processor from the heatsink after assembling Hardware options installation 45 14 Install the heatsink and then close the heatsink retaining latches 15 Install the air baffle 16 If removed install the BBWC battery pack or the FBWC capacitor pack Installing the BBWC battery pack or the FBWC capacitor pack on page 86 17 Install fan 5 18 Install the access panel 19 Doone of the following o Close or install the tower bezel as needed o Slide the server back into the rack 20 Power up the server on page 22 Powering up and configuring the server on page 40 Memory options iy IMPORTANT This server does not support mixing RDIMMs and UDIMMs Attempting to mix these two types causes the server to halt during BIOS initialization The memory subsystem in this server can support RDIMMs or UDIMMs Both types are referred to a
114. nnel 1 and channel 2 of a processor must be identical e multi processor configurations each processor must have a valid Lockstep Memory configuration e multi processor configurations each processor may have a different valid Lockstep Memory configuration Single processor Lockstep population order For Lockstep memory mode configurations with a single processor populate the DIMM slots in the following order e o First A and B o Next D and E o Last o not populate slots C or e UDIMM o First A and B o Last D and E o not populate slots or After installing the DIMMs use RBSU to configure the system for Lockstep memory support Configuring lockstep memory on page 119 Multi processor Lockstep population order For Lockstep memory mode configurations with multiple processors populate the DIMM slots for each processor in the following order e o First A and B o Next D and E o Last Gand H o not populate slots C or e UDIMM First A and B Last D and E Do not populate slots or After installing the DIMMs use RBSU to configure the system for Lockstep memory support Configuring lockstep memory on page 119 Online Spare population guidelines For Online Spare mode configurations observe the following guidelines Hardware options installation 51 Observe the general DIMM slot population guideline
115. nning the System Erase Utility The utility sets the system to its original factory state deletes the current hardware configuration information including array setup and disk partitioning and erases all connected hard drives completely Refer to the instructions for using this utility Run the Erase Utility if you must erase the system for the following reasons e You want to install a new operating system on a server with an existing operating system e You encounter an error when completing the steps of a factory installed operating system installation To access the Erase Utility use the System Erase button on the home screen of the SmartStart CD SmartStart software on page 116 Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support The server has a single ROM that acts as two separate ROM images In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ships with the same version programmed on each side of the ROM Safety and security benefits When you flash the system ROM ROMPaq writes over the backup ROM and saves the current ROM as a backup enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason This feature protects the existing ROM version even if you experience a power failure while flashing th
116. ns This equipment is designed to operate in installations covered by NFPA 70 1999 Edition National Electric Code and NFPA 75 1992 code for Protection of Electronic Computer Data Processing Equipment For electrical power ratings on options refer to the product rating label or the user documentation supplied with that option WARNING To reduce the risk of personal injury fire or damage to the equipment do not p jury g quip overload the AC supply branch circuit that provides power to the rack Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility Z CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply UPS This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure When installing more than one server you may need to use additional power distribution devices to safely provide power to all devices Observe the following guidelines Balance the server power load between available AC supply branch circuits not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating not use common power outlet strips for this equipment Provide a separate electrical circuit for the server Electrical grounding requirements The server must be grounded properly for
117. o configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port The server that you are remotely configuring does not require a keyboard and mouse For more information about BIOS Serial Console see the BIOS Serial Console User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Configuring AMP modes Not all ProLiant servers support all AMP modes RBSU provides menu options only for the modes supported by the server Advanced memory protection within RBSU enables the following advanced memory Advanced ECC Mode Provides memory protection beyond Standard ECC All single bit failures and some multi bit failures can be corrected without resulting in system downtime Online Spare Mode Provides protection against failing or degraded DIMMs Certain memory is set aside as spare and automatic failover to spare memory occurs when the system detects a degraded DIMM DIMMs that are likely to receive fatal uncorrectable memory error are removed from operation automatically resulting in less system downtime See the server specific user guide for DIMM population requirements Mirrored Memory Mode Provides protection against uncorrectable memory errors that would otherwise result in system failure In this mode the system maintains two copies of all data If an uncorrectable memory error occurs the system automatically retriev
118. o produto OBSERVA O Algumas pe as da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a peca Essas pecas est o identificadas com a marca No no cat logo de pegas ilustrado Conforme a disponibilidade e o local geogr fico as pecas CSR ser o enviadas no primeiro dia util ap s pedido Onde as condi es geogr ficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de aux lio entre em contato com o Centro de suporte t cnico da HP para que um t cnico o ajude por telefone A HP especifica nos materiais fornecidos com a peca CSR de reposi o se a pe a com defeito deve ser devolvida HP Nos casos em que isso for necess rio preciso enviar a pe a com defeito HP dentro do per odo determinado normalmente cinco 5 dias teis A peca com defeito deve ser enviada com a documentac o correspondente no material de transporte fornecido Caso n o o faca HP poder cobrar a reposic o Para as pecas de reparo feito pelo cliente a HP paga todas as despesas de transporte de devoluc o da peca e determina a transportadora servico postal a ser utilizado Para obter mais informa es sobre o programa de reparo feito pelo cliente da HP entre em contato com o fornecedor de servicos local Para o programa norte americano visite site da HP http www hp com go s
119. ont panel cabling QUID MEE 114 BBWC battery pack and FBWC capacitor pack cabling i 115 Sofiware and 116 Contiguration TOOS ccena ENTERO NE Sb Pen RI Uu and iuum anu Erie co e nS EDS MU NIME 116 SmartStart f P 116 HP ROM Based Setup Ulility i 116 Array Configuration Utility EAT MUN NP ae sacs eee 119 Option ROM Configuration for Arrays doses I Hox she ee losa eee ora 120 Re entering the server serial number and product ID 120 Virna 121 Automatic Server RECOVERY EE 121 ROMPGG iaia 121 Integrated Lights Out 2 technology 121 aon MR 122 Redundant ROM support i 122 Ulis mE ERA oe A T 123 agile 123 HP Insight Diagnostics REPRE IRE ita reatino 123 HP Insight Diagnostics survey functionality sees emen 123 Integrated Management Log arci rr eren bere RARA ERES KR E PER AR 124 Remote support and analysis 5 1 10 eene ren enne eene nens 124 HP Insight Remote Support software
120. or pack on page 27 Remove the air baffle on page 28 Install the storage controller Expansion board options on page 78 Connect the hot plug SAS SATA cable to the controller For connector locations see the documentation that ships with the controller Install the air baffle If removed install the BBWC battery pack or the FBWC capacitor pack Installing the BBWC battery pack or the FBWC capacitor pack on page 86 Install fan 5 Install the access panel Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack Power up the server on page 22 Powering up and configuring the server on page 40 BBWC and FBWC options The server supports either of the following Battery backed write cache BBWC options BBWC consists of a cache module and a battery pack also called a BBWC enabler The DDR cache module buffers and stores data being written by the controller When the system is powered on the battery pack continuously recharges through a trickle charging process lasting 15 minutes to 2 hours depending on the original charge In the event of system power failure a fully charged battery pack can maintain the cached data for up to 72 hours Flash backed write cache FBWC options FBWC consists of a cache module and a capacitor pack The DDR cache module buffers and stores data being written by the controller When the system is powered on the capacitor pack char
121. ove fan 5 on page 26 Remove the air baffle on page 28 Remove the fan cage on page 29 Remove all SFF hard drives Removing a hot plug SAS hard drive on page 58 Disconnect all cables from the drive cages Remove the SFF drive cages For more information see the server maintenance and service guide Remove the hard drive cage blank on page 31 Remove the DVD ROM drive on page 31 if installed Remove the two bay LFF drive cage if installed For more information see the server maintenance and service guide Optional Reduce the weight of the server o Remove the power supplies Remove all LFF hard drives and blanks Disconnect cabling and remove all devices from the removable media bays Hardware options installation 90 17 Extend the Systems Insight Display from the chassis the Systems Insight Display is not shown for clarity For the remaining steps 18 With a T 15 Torx screwdriver remove the following seven screws Inside 4 o Hardware options installation 91 Rear 1 Front 2 19 Remove the chassis from the tower side panels 92 Hardware options installation Disengage the chassis from the tower side panels by pushing the bottom side panel back and pulling the chassis forward Hardware options installation 93 20 With the T 10 Torx screwdriver remove the tower bezel bracket
122. owing information available before you call HP Technical support registration number if applicable Product serial number Product model name and number Product identification number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller See the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html For HP technical support In the United States for contact options see the Contact HP United States webpage http welcome hp com country us en contact_us html To contact HP by phone Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps In other locations see the Contact HP worldwide in English webpage http welcome hp com country us en wwcontact html Customer Self Repair HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP or HP service providers or service partners identifies that the repair can be accom
123. plished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service Technical support 158 e Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product NOTE Some HP parts are not designed for customer self repair In order to satisfy the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the HP Technical Support Center and a technician will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days Th
124. ptimum performance the minimum display settings are 1024 x 768 resolution and 16 bit color Servers running Microsoft operating systems require one of the following supported browsers e Internet Explorer 6 0 or later e Firefox 2 0 or later For Linux servers see the README TXT file for additional browser and support information For more information see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website http www hp com Option ROM Configuration for Arrays Before installing an operating system you can use the ORCA utility to create the first logical drive assign RAID levels and establish online spare configurations The utility also provides support for the following functions Reconfiguring or more logical drives e Viewing the current logical drive configuration Deleting a logical drive configuration Setting the controller to be the boot controller If you do not use the utility ORCA will default to the standard configuration For more information regarding array controller configuration refer to the controller user guide For more information regarding the default configurations that ORCA uses refer to the HP ROM Based Setup Utility User Guide on the Documentation CD Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID 1 During the
125. rack if it is a single rack installation e The racks are coupled together in multiple rack installations e Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason WARNING To reduce the risk of personal injury or equipment damage when unloading a rack e Atleast two people are needed to safely unload the rack from the pallet An empty 42U rack can weigh as much as 115 kg 253 Ib can stand more than 2 1 m 7 ft tall and may become unstable when being moved on its casters Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides WARNING When installing a server in a telco rack be sure thot the rack frame is adequately secured to the top and bottom of the building structure Server warnings and cautions WARNING This server is very heavy reduce the risk of personal injury or damage to the equipment e Observe local occupational health and safety requirements and guidelines for manual material handling Get help to lift and stabilize the product during installation or removal especially when the product is not fastened to the rails When the server weighs more than 22 5 kg 50 Ib at least two people must lift the server into the rack together A third person may be required to help align the server if the server is installed higher than chest level e Use caution when installing
126. ramme en Am rique du Nord consultez le site Web HP http www hp com go selfrepair Technical support 159 Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilita nella sostituzione di parti difettose i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica HP o un centro di servizi o di assistenza HP identifica il guasto come riparabile mediante un ricambio CSR HP lo spedir direttamente al cliente per la sostituzione Vi sono due categorie di parti CSR Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio Opzionali Parti la cui riparazione da parte del cliente facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto NOTA alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti In base alla disponibilit e alla localit geografica le parti CSR v
127. remote support and analysis tools 124 removable media devices 73 74 required information 158 resetting the system 15 ROM redundancy 122 ROM Based Setup Utility RBSU 101 116 ROMPag utility 121 122 5 safety considerations 128 safety information 122 SAN configuration 119 SAS expander 87 SAS SATA backplane 15 SATA connectors 13 serial number 120 series number 148 server fault indications flowchart 142 server features and options 41 server power on problems flowchart 136 server specifications 155 server warnings and cautions 36 service notifications 133 SFF drive cage 59 shipping carton contents 37 single processor Advanced ECC population order 50 single processor Lockstep population order 51 site requirements 35 six bay LFF backplane 64 65 67 106 SmartStart autorun menu 116 SmartStart Scripting Toolkit 116 SmartStart software 40 space requirements 34 specifications server 155 start diagnosis flowchart 133 static electricity 154 storage controller 84 support packs 116 switches 15 symbols on equipment 129 symptom information 130 system board battery 146 152 system board components 13 system components 7 Index 171 system configuration settings 40 116 system maintenance switch 13 14 15 system power LED 8 19 Systems Insight Display 7 9 Systems Insight Display connector 13 Systems Insight Display LEDs 9 T Taiwan battery recycling notice 153 technical support 158 telephone numbe
128. reseller install the part For more information on static electricity or assistance with product installation contact an authorized reseller Electrostatic discharge 154 Specifications Environmental specifications 10 C_to 35 C 50 F to 95 F Shipping 409 to 70 C 40 F to 158 F Maximum wet bulb temperature 28 C 82 4 F Relative humidity noncondensing inc Non operating 5 to 9576 All temperature ratings shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 kPa Server specifications Specification Value i 17 48 cm 6 88 in Depth 69 93 cm 27 53 in 48 34 cm 19 03 in in 53 in i 03 Tower nodal 12 in Rack model Depth 73 96 cm 29 12 in 24 77 cm 9 75 in Weight when lightly loaded Rack 25 00 kg 55 12 Ibs 30 00 kg 66 14 Ibs Weight maximum 46 75 kg 103 06 lbs Power supply specifications Depending on installed options the server is configured with one of the following power supplies Specifications 155 e ProLiant 1200 W Power Supply Specification Rated input voltage 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 10 at 100
129. rs 158 temperature requirements 35 tower bezel removing 22 tower server setting up 38 tower to rack conversion 89 TPM Trusted Platform Module 13 99 100 101 troubleshooting 128 troubleshooting flowcharts 133 troubleshooting firmware upgrade utility 128 Trusted Platform Module TPM 99 100 101 U UDIMM configuration 49 UIDLED 8 12 15 updating the system ROM 122 UPS uninterruptible power supply 35 USB connectors 7 11 13 USB support 123 utilities 116 ventilation 34 Version Control 125 video connector 7 11 13 Vietnam compliance marking notice 152 W warnings 129 website HP 158 Index 172
130. s Single rank 36 GB 72 GB 72 GB 144 GB 96 GB 192 GB UDIMM maximum memory configurations When using 2 GB single or dual rank UDIMMs the server supports a maximum of 24 GB with one processor and 48 GB with two processors Advanced ECC memory configuration Advanced ECC memory is the default memory protection mode for this server Standard ECC can correct single bit memory errors and detect multi bit memory errors When multi bit errors are detected using Standard ECC the error is signaled to the server and causes the server to halt Advanced ECC protects the server against some multi bit memory errors Advanced ECC can correct both single bit memory errors and 4 bit memory errors if all failed bits are on the same DRAM device on the DIMM Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrected and result in a server failure The server provides notification that correctable error events have exceeded a pre defined threshold rate Lockstep memory configuration Lockstep mode provides protection against multi bit memory errors that occur on the same DRAM device Lockstep mode can correct any single DRAM device failure on x4 and x8 DIMM types The DIMMs in each channel must have identical HP part numbers Lockstep mode uses channel 1 and channel 2 Channel 3 is not populated Because channel 3 cannot be populated when using Lockstep mode
131. s on page 128 HP contact information on page 158 Troubleshooting 135 Start General diagnosis 1 Record symptom information Reboot server to see if condition still exists 2 Reseat any components Does that may have come condition still loose during shipping and exist reboot the server Is this a newly installed server Were options 3 4 added or ci the Check for Download the latest i configuration changed Service software and recently Notifications firmware from the HP website still exist 5 6 Isolate and Isolate what has changed Verify it minimize the was installed correctly Restore Does memory server to last known working state condition still configuration or original shipped configuration exist 7 Does 8 Does Troubleshoot or replace condition Break server condition basic server spare parts still exist down to minimal still exist configuration 6 Add one part at a time back to Does configuration to isolate faulty condition still ps component exist condition still 1 Record action taken 9 Record symptom amp Ensure the following information is 10 error information on available Call HP Service End repair tag if sending Survey configuration snapshots Provider back a failed part OS event log file Full crash dump Server power on problems flowchart Symptoms e ser
132. s on page 50 DIMM configuration on each channel of a processor must be identical Each processor must have a valid Online Spare configuration In multi processor configurations each processor can have a different valid Online Spare configuration Installing a DIMM mee Et DV ge Z CAUTION To avoid damage to the hard drives memory and other system components the air baffle drive blanks and access panel must be installed when the server is powered up Power down the server on page 22 Do one of the following Open or remove the tower bezel as needed Open or remove the tower bezel on page 22 o Extend the server from the rack on page 24 Remove the access panel on page 25 Remove fan 5 on page 26 If installed remove the BBWC battery pack or the FBWC capacitor pack on page 27 Remove the air baffle on page 28 Open the DIMM slot latches Install the DIMM Install the air baffle If removed install the BBWC battery pack or the capacitor pack Installing the BBWC battery pack or the FBWC capacitor pack on page 86 Install fan 5 Install the access panel If you are installing DIMMs lock step configuration configure this mode in RBSU HP ROM Based Setup Utility on page 116 Hardware options installation 52 For more information about LEDs and troubleshooting failed DIMMs see Systems Insight Display LED combinations on page 9 Redundant fans option Redundant fan
133. s DIMMs when the information applies to both types When specified as RDIMM or UDIMM the information applies to that type only All memory installed in the server must be the same type The server supports the following DIMM speeds e Single and dual rank PC3 10600 DDR 1333 DIMMs operating at 1333 and 1066 MHz e Quad rank PC3 8500 DDR 1067 DIMMs operating at 1066 MHz Depending on the processor model the number of DIMMs installed and whether UDIMMs or RDIMMs are installed the memory clock speed may be reduced to 1066 or 800 MHz For more information on the effect of DIMM slot population see General DIMM slot population guidelines on page 50 Hardware options installation 46 Memory subsystem architecture The memory subsystem in this server is divided into channels Each processor supports three channels and each channel supports three DIMM slots as shown in the following table Population order G D A 2 H E B F I i This multi channel architecture provides enhanced performance in Advanced ECC mode This architecture also enables the Lockstep Online Spare and Mirrored Memory modes This server supports both Registered DIMMs RDIMMs and Unbuffered DIMMs UDIMMs DIMM slots in this server are identified by number and by letter Letters identify the slots to populate for specific AMP modes Slot numbers are reported by ROM messages during boot and for error reporting Single dual and quad r
134. s available any time that the system power cords are connected to a power supply 3 Amber Battery Health LED To interpret the illumination patterns of this LED see the following table A Green BBWC Status LED To interpret the illumination patterns of this LED see the following table One blink every two seconds The system is powered down and the cache contains data that has not yet been written to the drives Restore system power as soon as possible to prevent data loss Data preservation time is extended any time that 3 3 V auxiliary power is available as indicated by LED 2 In the absence of auxiliary power battery power alone preserves the data A fully charged battery can normally preserve data for at least two days The battery lifetime also depends on the cache module size For further information refer to the controller QuickSpecs on the HP website hitp www hp com Double blink then The cache microcontroller is waiting for the host controller to pause communicate Component identification 19 LED3 pattern LED4 pattern Interpretation One blink per The battery pack is below the minimum charge level and is being second charged Features that require a battery such as write cache capacity expansion stripe size migration and RAID migration are temporarily unavailable until charging is complete The recharge process takes between 15 minutes and two hours depending on the initial capacity of the battery S
135. ser guide All additional power supplies if applicable leave one installed All hard drives All optical drives DVD ROM CD ROM and so forth All optional mezzanine cards All expansion boards Before removing the components be sure to determine the minimum configuration for each component and follow all guidelines in the server user guide Always use the recommended minimum configuration above before removing any processors If you are unable to isolate the issue with the configuration above you will then remove all but one of the additional processors Z CAUTION Before removing or replacing any processors be sure to follow the guidelines provided in Performing processor procedures in the troubleshooting process on page 131 Failure to follow the recommended guidelines can cause damage to the system board requiring replacement of the system board Loose connections Action Be sure all power cords are securely connected Be sure all cables are properly aligned and securely connected for all external and internal components Remove and check all data and power cables for damage Be sure no cables have bent pins or damaged connectors If a fixed cable tray is available for the server be sure the cords and cables connected to the server are routed correctly through the tray Be sure each device is properly seated Avoid bending or flexing circuit boards when reseating components If a device has latches be sure t
136. sonal injury from hot surfaces allow the drives and the internal system components to cool before touching them Z CAUTION prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Processor option The server supports single and dual processor operation With two processors installed the server supports boot functions through the processor installed in processor socket 1 However if processor 1 fails the system attempts to boot from processor 2 and provides a processor failure message The server uses embedded PPMs to provide power to each processor AN CAUTION To avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this server Z CAUTION To avoid damage to the processor Handle the processor only by the edges e Do not touch the bottom of the processor especially the contact area We IMPORTANT Processor socket 1 must always be populated If processor socket 1 is empty the server halts during POST To install the component 1 Power down the server on page 22 2 Doone of the following Open or remove the tower bezel as needed or remove the tower bezel on page 22 o Extend the server from the rack on page 24 Remove the access panel on page 25 Remove fan 5 on page 26 If installed remove the BBWC battery
137. stall the fan cage Install the air baffle If removed install the BBWC battery pack or the FBWC capacitor pack Installing the BBWC battery pack or the FBWC capacitor pack on page 86 Install fan 5 Hardware options installation 98 40 41 42 43 44 45 We IMPORTANT For the system to operate properly in a rack configuration be sure to change the setting on the system maintenance switch Set position 3 on the system maintenance switch to On For the location of the system maintenance switch see the label attached to the access panel Install the access panel Install the server in the rack See the instructions in the rack mounting hardware kit Install the following items Hard drives and blanks o Media blank o Power supplies Connect all rear panel cabling Power up the server HP Trusted Platform Module option Use these instructions to install and enable a TPM on a supported server This procedure includes three sections 1 2 3 Installing the Trusted Platform Module board on page 100 Retaining the recovery key password on page 101 Enabling the Trusted Platform Module on page 101 Enabling the TPM requires accessing the ROM Based Setup Utility RBSU HP ROM Based Setup Utility on page 116 For more information about RBSU see the HP website http www hp com support smartstart documentation TPM installation requires the use of drive encryption technology such as the
138. still exist No Record symptom amp 11 Does error information on Troubleshoot or replace basic condition still repair tag if server spare parts exist sending back a failed part 4 Record action taken 13 Ensure the following information is available 12 i Survey configuration snapshots Call HP OS event log file End Service Provider Full crash dump Troubleshooting 140 OS boot problems flowchart Symptoms e Server does not boot a previously installed operating system e Server does not boot SmartStart Possible causes e Corrupted operating system e drive subsystem problem Incorrect boot order setting in RBSU 1 HP ROM Based Setup Utility User Guide http www hp com servers smartstart 2 POST problems flowchart on page 139 Hard drive problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 28 Controller documentation HP Insight Diagnostics on page 123 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 128 CD ROM and DVD drive problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 128 Controller documentation Loose connections on page 132 General memory problems are occurring in the HP ProLiant Servers Troubleshoo
139. system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage Avoid hand contact by transporting and storing products in static safe containers Keep electrostatic sensitive parts in their containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats Use conductive field service tools Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding have an authorized
140. t identification 16 SAS SATA hard drive LEDs pion Some o Fault UID LED Amber Drive failure Flashing amber Fault process activity Blue Unit identification is active Off No fault process activity Online activity LED Green Drive activity Flashing green High activity on the drive or drive is being configured as part of an array Off No drive activity SAS and SATA hard drive LED combinations Online activity Fault UID LED Interpretation LED green amber blue Alternating amber and The drive has failed or a predictive failure alert has been received for this drive it also has been selected by a management application On off or Steadily blue The drive is operating normally and it has been selected by a flashing management application Amber flashing A predictive failure alert has been received for this drive regularly 1 Hz Replace the drive as soon as possible GeO div i ot bun evo anon Flashing regularly Amber flashing Do not remove the drive Removing a drive may terminate the 1 Hz regularly 1 Hz current operation and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or migration is complete Component identification 17 Online activity Fault UID LED Interpretation LED gr
141. teady glow The battery pack is fully charged and posted write data is stored in the cache Off The battery pack is fully charged and there is no posted write data in the cache One blink per One blink per An alternating green and amber blink pattern indicates that the cache second second microcontroller is executing from within its boot loader and receiving new flash code from the host controller Steady glow There is a short circuit across the battery terminals or within the battery pack BBWC features are disabled until the battery pack is replaced The life expectancy of a battery pack is typically more than three years One blink per There is an open circuit across the battery terminals or within the second battery pack BBWC features are disabled until the battery pack is replaced The life expectancy of a battery pack is typically more than three years FBWC module LEDs The FBWC module has two single color LEDs green and amber The LEDs are duplicated on the reverse side of the cache module to facilitate status viewing Sierran or 01 A backup is in progress Bemani o The capacitor pack has AET charging Component identification 20 Flashing 2 Hz Flashing 2 Hz One of the following conditions exists Alternating with Alternating with e The charging process has timed out amber LED green LED e The capacitor pack is not connected on The flash code image failed to load
142. that help you make the most of your server investments Some of the Care Pack services are e Hardware support 6 Hour Callto Repair 4 24x7 Same Day 4 Hour Same Business Day Software support o Microsoft o Linux o Proliant Essentials HP SIM and RDP o VMWare e Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 e Startup and implementation services for both hardware and software For more information on HP Care Pack Services see the HP website http www hp com services carepack Rack planning resources The rack resource kit ships with all HP branded or Compaq branded 9000 10000 and H9 series racks For more information on the content of each resource refer to the rack resource kit documentation If you intend to deploy and configure multiple servers in a single rack refer to the white paper on high density deployment at the HP website http www hp com products servers platforms Setup 33 Optimum environment When installing the server select a location that meets the environmental standards described in this section Space and airtlow requirements Tower server In a tower configuration leave at least a 7 6 cm 3 in clearance space at the front and back of the server for proper ventilation Rack server To allow for servicing and adequate airflow observe the following space and airflow requirements when deciding where
143. the installation of up to two half height devices or one full height device in the removable media bays Installing a half height media device 1 Power down the server on page 22 2 Do one of the following Open or remove the tower bezel as needed or remove the tower bezel on page 22 o Extend the server from the rack on page 24 Remove the access panel on page 25 Remove fan 5 on page 26 If installed remove the BBWC battery pack or the FBWC capacitor pack on page 27 Remove the air baffle on page 28 Remove the fan cage on page 29 Remove the media bay blank on page 30 a ome Using a T 15 Torx screwdriver remove the screws from the blank and install them on the device Hardware options installation 73 10 19 Slide the media device part of the way into the bay Connect the server data and power cables to the rear of the device Slide the media drive fully into the bay until it is seated securely Install the fan cage Install the air baffle If removed install the BBWC battery pack or the FBWC capacitor pack Installing the BBWC battery pack or the FBWC capacitor pack on page 86 Install fan 5 Install the access panel Do one of the following o Close or install the tower bezel as needed o Slide the server back into the rack Power up the server on page 22 Powering up and configuring the server on page 40 Installing a ful height media device 1
144. the server in or removing the server from the rack it is unstable when not fastened to the rails WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed Setup 36 Z CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply UPS This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure Z CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage Identifying tower server shipping carton contents Unpack the server shipping carton and locate the materials and documentation necessary for installing the server The contents of the server shipping carton include Server Power cord Keyboard Mouse Tower feet Hardware documentation Documentation CD and software products In addition to the supplied items you ma
145. ting Guide located on the Documentation CD or see Troubleshooting resources on page 128 e Operating system problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 128 e HP contact information on page 158 Breaking the server down to the minimum hardware configuration on page 131 in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 128 e Hardware problems the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 128 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms General diagnosis flowchart on page 134 Troubleshooting 141 Start OS boot problems 2 Go to POST Problems Does the 1 server boot Disable Fast Boot in RBSU Does server SmartStart and check server boot still boot with CD order errors No 3 Troubleshoot possible hard drive subsystem problem Does server still fail to boot SmartStart SmartStart recognize default boot device 4 Run Insight Diagnostics Is this a known good copy of SmartStart Still fail with known good copy 4 1 Troubleshoot Diagnostics run problem found without
146. to install a rack leave a minimum clearance of 63 5 cm 25 in in front of the rack e leave a minimum clearance of 76 2 cm 30 in behind the rack e leave a minimum clearance of 121 9 cm 48 in from the back of the rack to the back of another rack or row of racks HP servers draw in cool air through the front door and expel warm air through the rear door Therefore the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet Z CAUTION To prevent improper cooling and damage to the equipment do not block the ventilation openings When vertical space in the rack is not filled by a server or rack component the gaps between the components cause changes in airflow through the rack and across the servers Cover all gaps with blanking panels to maintain proper airflow Z CAUTION Always use blanking panels to fill empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack without blanking panels results in improper cooling that can lead to thermal damage The 9000 and 10000 Series Racks provide proper server cooling from flow through perforations in the front and rear doors that provide 64 percent open area for ventilation Z CAUTION When using a Compaq branded 7000 Series rack you must install the high airflow rack door insert P N 327281 B21 420 or P N 15784
147. ttings on page 21 To install the component 1 Power down the server on page 22 2 Do one of the following Open or remove the tower bezel as needed or remove the tower bezel on page 22 o Extend the server from the rack on page 24 3 Remove the access panel on page 25 Hardware options installation 69 Remove fan 5 on page 26 If installed remove the BBWC battery pack or the FBWC capacitor pack on page 27 Remove the air baffle on page 28 Remove the fan cage on page 29 X Remove all SFF drives and the drive cage from bay 3 if installed For more information see the server maintenance and service guide 9 Remove the media bay blank on page 30 10 Remove the DVD ROM drive on page 31 11 Install the two bay LFF drive cage Hardware options installation 70 13 Connect the drive cage 3 power cable BP3 to the two bay LFF drive cage backplane 2 HA AN LIT AD 14 Connect two bay LFF drive cage to one of following o six bay LFF backplane See step 15 o An optional SAS controller See step 16 15 Connect the SAS SATA controller cable a Connect the 6LFF labeled connector to SAS connector 5 6 on the six bay LFF backplane b Connect the 2LFF labeled connector to the two bay LFF drive cage backplane c Connect the remaining connector to SAS connector B on the system board RG ES
148. tuci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio e Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n disefiados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garant a correspondiente al producto NOTA Algunos componentes no est n disefiados para que puedan ser reparados el usuario Para que el usuario haga valer su garant a HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Seg n la disponibilidad y la situaci n geogr fica los componentes CSR se enviar n para que lleguen a su destino al siguiente d a laborable Si la situaci n geogr fica lo permite se puede solicitar la entrega en el mismo d a o en cuatro horas con un coste adicional Si precisa asistencia t cnica puede llamar al Centro de asistencia t cnica de HP y recibir ayuda telef nica por parte de un t cnico Con el env o de materiales para la sustituci n de componentes CSR HP especificar si los componentes defectuosos deber n devolverse a HP En aquellos casos en los que sea necesario devolver alg n componente a HP deber hacerlo en e
149. u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product OPMERKING Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de geillustreerde onderdelencatalogus aangemerkt met Nee Athankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentatie bij het vervangende CSR onderdeel of het defecte onderdeel aan HP moet worden geretourneerd Als het defecte onderdeel aan HP moet worden teruggezonden moet u het defecte onderdeel binnen een bepaalde periode gewoonlijk vijf 5 werkdagen retourneren aan HP Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal Als u h
150. ur e What has been changed since the time the server was working e Did you recently add or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility if necessary long has the server exhibited problem symptoms e Ifthe problem occurs randomly what is the duration or frequency To answer these questions the following information may be useful e HP Insight Diagnostics on page 123 and use the survey page to view the current configuration or to compare it to previous configurations e Refer to your hardware and software records for information e Refer to server LEDs and their statuses Prepare the server for diagnosis 1 Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control For required environmental conditions see the server documentation Troubleshooting 130 Record any error messages displayed the system Remove all diskettes CD ROMs DVD ROMs and USB drive keys Power down the server and peripheral devices if you will be diagnosing the server offline If possible always perform an orderly shutdown a Exit any applications b Exit the operating system c Power down the server on page 22 Disconnect any peripheral devices not required for testing any devices not necessary to power up the server Do not disconnect the printer if you want to use it to print error messages
151. ur e selon le type de garantie applicable votre produit REMARQUE Certaines pi ces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr les pi ces CSR sont livr es le jour ouvr suivant dans la limite des stocks disponibles et selon votre situation g ographique Si votre situation g ographique le permet et que vous demandez une livraison le jour m me ou dans les 4 heures celle ci vous sera factur e Pour b n ficier d une assistance t l phonique appelez le Centre d assistance technique HP Dans les documents envoy s avec la pi ce de rechange CSR HP pr cise s il est n cessaire de lui retourner la pi ce d fectueuse Si c est le cas vous devez le faire dans le d lai indiqu g n ralement cinq 5 jours ouvr s La pi ce et sa documentation doivent tre retourn es dans l emballage fourni Si vous ne retournez pas la pi ce d fectueuse HP se r serve le droit de vous facturer les co ts de remplacement Dans le cas d une pi ce CSR HP supporte l ensemble des frais d exp dition et de retour et d termine la soci t de courses ou le transporteur utiliser Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agr e local Pour plus d informations sur ce prog
152. ust be installed first on that channel DIMM speeds are supported as indicated in the following table Speeds supported MHz Single or dual rank 1333 1066 Si Single or dual rank Advanced ECC population guidelines For Advanced ECC mode configurations observe the following guidelines e Observe the general DIMM slot population guidelines on page 50 DIMMs may be installed individually Multi processor Advanced ECC population order For Advanced ECC mode configurations with multiple processors populate the DIMM slots for each processor in the following order Sequentially in alphabetical order A through 1 e UDIMM A through sequentially in alphabetical order Do not populate DIMM slots G through Single processor Advanced ECC population order For Advanced ECC mode configurations with a single processor populate the DIMM slots in the following order Sequentially in alphabetical order A through 1 e UDIMM A through sequentially in alphabetical order Do not populate DIMM slots through Lockstep Memory population guidelines For Lockstep memory mode configurations observe the following guidelines e Observe the general DIMM slot population guidelines on page 50 Hardware options installation 50 e Always install DIMMs in channels 1 and 2 for each installed processor e not install DIMMs in channel 3 for any processor DIMM configuration on cha
153. ver does not power on system power LED is off or amber Troubleshooting 136 e external health LED is red or amber e internal health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty power supply e loose or faulty power e Power source problem e Power on circuit problem e Improperly seated component or interlock problem Faulty internal component Server health LEDs on page 133 and Component identification on HP Insight Diagnostics on page 123 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 128 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Integrated Management Log on page 124 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 128 Power source problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 128 e Power supply problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or see Troubleshooting resources on page 128 Server maintenance and service guide located on the Documentation
154. wer supply mismatch through hot plug addition Power Power cap green I 20 Flashing green Waiting for power Power cap flashing Amber Power cap has been exceeded amber Power ral We IMPORTANT If more than one DIMM slot LED is illuminated further troubleshooting is required Test each bank of DIMMs by removing all other DIMMs Isolate the failed DIMM by replacing each DIMM in a bank with a known working DIMM Power cap green Component identification 10 Rear panel components pesci 0 11 1 Mouse connector USB connectors 2 Component identification 11 Rear panel LEDs SESE o 1 tak ES NIC link LED NIC activity LED Power supply LED Blue Activated Flashing blue System is being managed remotely Off Deactivated Green or flashing green Network activity Off No network activity Green Linked to network Off No network connection Green Linked to network Off No network connection Green or flashing green Network activity Off No network activity Green System has AC power and is powered up Off System has no AC power the system is off or the power supply has failed Component identification 12 System board components SD card slot Slot 7 PCle2 x8 4 2 1 Slot 8 PCle2 x16 16 8 4 2 1 Slot 9 PCle2 x8 4 2 1 gt
155. www hp com support To directly locate the OS drivers for a particular server enter the following web address into the browser http www hp com support lt servername gt In place of lt servername gt enter the server name For example http www hp com support dl360g6 http www hp com support dl360g6 Version control The VCRM and VCA are Web enabled Insight Management Agents tools that HP SIM uses to facilitate and schedule software update tasks to the entire enterprise e manages the repository for Windows and Linux PSPs as well as online firmware Administrators can browse a graphical view of the PSPs or configure VCRM to automatically update the repository with Internet downloads of the latest software from HP e VCAcomparesinstalled software versions and available updates Administrators can configure VCA to point to a repository managed by VCRM For more information about version control tools see the HP Systems Insight Manager Help Guide and the Version Control User Guide on the HP Systems Insight Manager website http www hp com go hpsim ProLiant Support Packs PSPs represent operating system specific bundles of ProLiant optimized drivers utilities and management agents Refer to the PSP website http h18000 www1 hp com products servers management psp html Software and configuration utilities 125 Operating System Version Support For information about specific versions of a supported operating
156. y WARNING To reduce the risk of personal injury or damage to the equipment observe local occupational health and safety requirements and guidelines for manual material handling These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power WARNING To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system Warnings and cautions Z WARNING Only authorized technicians trained by HP should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard N WARNING To reduce the risk of personal injury or damage to the equipment be sure that The leveling feet are extended to the floor The full weight of the rack rests on the leveling feet e The stabilizing feet are attached to the rack if it is a single rack installation e The racks are coupled together in multiple rack installations e Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason Troubleshooting 129 N WARNING reduce the risk of electric shock or damage to the equipment
157. y need Hardware options Operating system or application software PDU Identifying rack server shipping carton contents Unpack the server shipping carton and locate the materials and documentation necessary for installing the server All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server The contents of the server shipping carton include Server Power cord Hardware documentation Documentation CD and software products Rack mounting hardware In addition to the supplied items you may need Hardware options Operating system or application software PDU Setup 37 Installing hardware options Install any hardware options before initializing the server For options installation information refer to the option documentation For server specific information refer to Hardware options installation on page 41 Setting up a tower server Follow the steps in this section to set up a tower model server If you are going to install the server into a rack refer to the rack installation section Installing the server into the rack on page 39 1 Place the server on a flat stable surface 2 Install the tower feet 3 Connect peripheral devices to the server Rear panel components on page 11 N WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into RJ 45 connectors

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