Twitter User Guide - Mycommunitylife.com.au
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1. GameOfThrones Apms Jobs Advertise Businesses N people UnitedKingdom Expand pelkiopera Tyrion you 4AFLEaglesGiants xu BRW com au OBAW 1m Seated f Di VW Social strategy primer for retailers how eBay Collections compares with follow Pinterest buff ly 1jQDGmA Australia Reg Gasnier Tim Owen i View summary Bernard St Pierre MoneyMakina4You 1m gt s Drinking Coffee and Still waiting for New Students for Free Money Making Course bit ly course1 7 Expand AKH adriankhall 2m The wine Daily is out paper li adriankh wine Stories via WineWith tapaswinery Expand At the top left of the screen you can see account details including your user picture name bio and Statistics on the number of tweets posted accounts followed and accounts you are following The right hand column contains suggestions on who to follow based on the accounts you currently follow the accounts followed by the users you have chosen to follow and how other users express interest in Tweets sent from these accounts On the left you can see a Trends section determined by an algorithm and by default are tailored for you based on who you follow and your location The middle section shows the latest tweets Retweets and favourited tweets in your network of people or companies you follow Before you get started with setting up an account here are some basic Twitter vocabulary definitions you should know2. Private Only you can access this list Public Lists are visible to everyone e Use these to assemble information resources on a specific topic e Keep alist of people active on a specific hashtag or attending an event e Make a key influencers list you can read when you don t have time to go through your full timeline helping you to find valuable information quickly Private Lists are only visible to the person who created them when they are logged in to their account e Use them to discreetly keep track of accounts without needing to follow them e Monitor lobby groups political figures or outspoken community groups or figures PAGE 18 CITY OF KINGSTON To add an account to a list click their username and then select from the gear drop down menu Tweet to symphony3india Add or remove from lists Block Bsymphony3india Smith and Report Esymphony3india for spam LI Promoted Turn off Retweets Barack J Kellam a Turn on mobile notifications ve Embed this Profile C TechCrunch TENE Fallowed hv Resolution Med Then select the list s you want to add the account to or create a new list Your lists Include symphony3india in O Symphony3 Staff Mi m Symphony3 a Create a list These are some examples of public and private lists e Conference attendees Public Many conferences have an active back channel discussion happening on Twitter Use the event hashtag to find other att
3. e Tweet Short messages up to 140 characters posted on Twitter e Twitter Handle This is also known as a username Your name on Twitter e Follow To subscribe to a person s or company s updates on Twitter e Retweet or RT To repeat what someone else has already tweeted We will explain more of the Twitter vocabulary in different sections of this document To create a new account follow the instructions in the next section My Community Life Twitter User Guide 5 3 Setting Up a Twitter account 3 1 SIGN UP To create a new Twitter account go to the main Twitter web page htip www twitter com Enter your name email address and password and then click on Sign up for Twitter New to Twitter Sign up S3 Tutorial Twitter social symphony3 com Welcome to Twitter Aus Find out what happening right NOW With the people and organizations you carg ADOT Note that each Twitter account must have a separate email address You will then be sent to the following screen This verifies that the email address isn t in use for any other Twitter accounts checks whether your chosen username is available and suggests other similar names in case the original has been taken When you re happy with a username click Create my account When signing up for an account make your Twitter handle relevant and avoid underscores Join Twitter today 3 Tutorial Account w Name looks great social symphony3 com w We will e
4. Media Created 1 hours ago http goo gl KViDT Total Clicks Clicks for the past two hours day week month all time Referrers Browsers Firefox My Community Life Twitter User Guide 23 BIT LY You can log in with to the service at hitp bit ly using a Twitter account or create a free Bit ly account to access the full range of features Bit ly offers similar features to Goo gl but adds the ability to create customised URLs It is also supported by powerful client programs like Sprout Social which can automatically use the service when posting links To shorten a link on the Bit ly website enter it into the blue box and click Shorten You then have the option of customising it by clicking Customise and selecting a new label for the link Shorten amp Share Analyze Public Timeline http www symphony3 com Social Media Shorten With bit ly E Sign ln Shortened links Real time stats Long link bit lyi JI WUS Customize Copy Info Page http www symphony3 com Social Med Customize Cancel Click on Info Page to see analytics information for the shortened link including a QR code Shorten amp Share Analyze Public Timeline 1 morsla bit ly S3social Snare Copy Social Media Social Media Management Social Media Strategy Social Media Consulting Melbourne Symphony3 Clicks This bitly link bit ly JJWU4S was added by morsla a Clicks All clicks on the aggregate
5. Taste Ireland 1astelreland aa PT Hornsby Council Hornso 2 Follow Find friends Australia Trends change BeQuick Promoted by HCF Australia ACOSSConf2015 HAIN A Merat Top Live Accounts Photos Videos Photos 1 Celebrate July 1 4 Accounts Photos Videos News From everyone From people you follow From everywhere Near you Embed this search Advanced search My Community Life Twitter User Guide 21 6 Notifications tab The Notifications tab offers a simple way to see how others on Twitter are interacting with you 2 u y Notifications Notifications All People you follow Mentions Who to follow Refresh View ali Sportsbet com au spo MM Followed by realestate com au 2 Follow Promoted Ryan Smith playlesmith May 9 CityofMaroondah symphony3Think sohalkhatwani We just really love analytics MD View conversation 4 Reply 43 Retweet dr Favorite More City of Maroondah CityofMaroondah May 9 dd playlesmith symphony3Think sohalkhatwani Looks like you are both having way too much fun View conversation 4 Reply t Retweet dr Favorite More SearchEngine Journal se SEJ 2 Follow a Mike Burke MikeBurke17 ku 2 Follow i Find people you know Import your contacts from Gmail Rokeit and 4 others followed you May 6 DA a Optus Optus May
6. bitly link bit ly jRIJ1c Info Page LE aoe Long Link httpJ www symphony3 com Social Media Conversations Tweets 0 Shares 0 Likes 0 Comments 0 3 Click s on this link 3 0 May 12 2012 May 13 2012 May 14 2012 May 15 2012 May 16 2012 May 17 2012 May 18 2012 All times are in UTC 10 PAGE 24 CITY OF KINGSTON Appendix B Client software DESKTOP CLIENTS These are many alternatives to the Twitter web interface These are known as client programs and allow you to manage your Twitter account from a standalone piece of software e More intuitive user interface You need something that you find easy to use The Twitter website is a one size fits all design whereas client programs are tailored to particular types of use e Searches and lists If you use these frequently you may want to use a client that makes them as accessible as possible e Single column formats are clean and uncluttered and well suited to managing a single account Echofon http www echofon com is a good example of this type e Multi column formats are better suited to managing multiple accounts or running multiple searches at the same time Hootsuite http www hootsuite com and Tweetdeck http www tweetdeck com are popular examples of this type MOBILE CLIENTS You ll often want to read or post to Twitter while away from your computer particularly at conferences and other events There is an official Twitter
7. change your email address or username e Checking the box under your email address allows people to find ee ean your Twitter account if they have sent or received email from you Popular accounts ina menas 2014 Twitter About Help Terms Privacy Cookies Ads info Brand Blog Status Apps Jobs Advertise Businesses Media Developers PAGE 8 CITY OF KINGSTON Sohal Khatwani sohalkhatwani Account Security and privacy Password Mobile Email notifications Web notifications Profile Design Apps Y Vv Vv VW WY WY WY WY VW W Widgets 2014 Twitter About Help Terms Privacy Cookies Adsinfo Brand Blog Status Apps Jobs Advertise Businesses Media Account Change your basic account and language settings Username Email Language Time zone Content Country Tweet media sohalkhatwani https twitter com sohalkhatwani sohalkhatwani gmail com Email will not be publicly displayed Learn more English Interested in helping translate Twitter Check out the Translation Center GMT 10 00 Melbourne q Australia q Select your country This setting is saved to this browser C Do not inform me before showing media that may be sensitive You will see all photos or videos even if they contain sensitive media _ Mark media tweet as containing material that may be sensitive Please check this box if your Tweets contain sensitive media so that users can be informed prior to viewing Fin
8. the Direct Messages screen or start a tweet using the format d username PAGE 14 CITY OF KINGSTON Direct messages New amp symphony3Think For example a direct message sent to Symphony 3 would look like this Direct messages 7 x Kieran O Hea CDO CDO Brisbane Sorry about that Passwords and settings changed so should be okay now Laura O Brien lauratobrien twitter com LauraLynch sta Beck Waite beckwaite twitter com hanane19901 st ANZ New Zealand 9ANZ NZ Hi this DM is automated but we re here to help from 9 5 30pm Mon Fri NZT Rem never give out your PIN or Password online Thanks GANZ NZ Sathik rmsadik really wish found this earlier this is amazing HEALTH COM real net july kscxu fI anani A ato DIS Tip you can send a message to anyone who follows you Learn more My Community Life Twitter User Guide 15 5 Reading content on Twitter 5 1 TWITTER WEB INTERFACE There are two common ways to view Twitter accounts using a web browser The first is the Twitter Home screen found at https www twitter com Use this page to read your Timeline containing tweets from the accounts that you follow These are displayed in the right hand column v Home Notifications ff Discover Me Ww i A 1 new Tweet 2 b B y S 3 Retweeted by Nick Ross amona HISA BHISA news 1m IN GNickRossTech this may be of interest Special report How
9. 2 sohalkhatwani Hey Sohal your credits do not rollover but your data will Scott View conversation 4 Reply 43 Retweet dk Favorite e More Connect other address books Ryan Smith retweeted a Tweet you were mentioned in May 1 May 1 playlesmith and sohalkhatwani will be answering questions for symphony3Think at 2pm for chatBV FergColeman will also be Trends Change tBudget2014 Promoted WhatJayZSaidToSolange involved Tom Hafey Jay Z i auspol Melbourne playlesmith and sohalkhatwani will be answering questions for Meoumnham AThink at Onm fnr HehetR l MEarnfnlamen mill alon ha imunhraril Symphony3 symphony3Think May 1 Gi 2s twitter com CityofMaroondah cm There are two tabs in the left hand column of this page Notifications and Mentions help you to assess how well you are engaging with your audience on Twitter e Notifications A summary of new followers for your account favourite tweets Tweets directed to you replies and mentions and re tweets of your posts e Mentions This shows each message containing only an reply and mention of your account name PAGE 22 CITY OF KINGSTON Appendix A Link shortening services Links in Twitter posts are often shortened to preserve space Twitter uses its own service T co to automatically shorten links posted through the Twitter website Other services exist allowing users to access extra features such as c
10. As of March 2015 Twitter users posted 500 million tweets per day Twitter can be a valuable tool for sharing links and other information across a network and driving traffic back to your website Twitter is also a valuable tool for relationship building and information gathering Treat the list of accounts that you follow as both community and information resource connect with others in your industry and tap into knowledge from outside your immediate network Sohal Khatwani sohalkhatwani now This is a tweet Tweets are short messages up to 140 characters and can contain links like symphony3 com Expand 1 1 USING THIS GUIDE New users should follow this guide directly in order to learn about and set up a new account e Section 2 provides an overview of the service e Section 3 covers the practical steps required to set up a new account e Sections 4 7 explains how to post content and use the various tools Advanced users can use this guide as a reference document and may find the Appendices useful These cover customised link shortening services and an introduction to the range of Twitter client programs that are currently available for desktop computers and smartphones This guide focuses on using Twitter through the website at hitp www twitter com This is where you will create your account and new users will generally start here More advanced users typically access Twitter via mobile and desktop client programs that offer a ran
11. NBN changes FOLLOWING FOLLOWERS will impact telehealth bit ly isCKQOp 861 1996 1 506 Expand Compose new Tweet Alex Harris alexdesigns 42s Watching this movie K Pax did you like it Kevin Spacey from another planet that s the best part Expand Trends change Happy Mother s Day Queensland Australia Queensland 58s 4MadMen wildjunket s favourite spot in Boodjamulla National Park Dumadarri Lookout GameOfThrones It is amazing instagram com p n4XbOGSZ47 UnitedKingdom Expand Tyrion AFLEaglesGiants TD BRW com au BRW im auspol BRW Social strategy primer for retailers how eBay Collections compares with nira Pinterest buff ly 1jQDGmA Reg Gasnier D View summary Tim Owen Bernard St Pierre MoneyMakina4 You 1m i Drinking Coffee and Still waiting for New Students for Free Money Making wy A Course bit ly course1 7 Expand AKH adriankhall 2m The wine Daily is out paper li adriankh wine Stories via WineWith tapaswinery Expand Regina O Keeffe El roke Followed by IrishChamber a 2 Follow S Followed by Dionne Kasian 2 Follow FI Lonely Planet Sionelypi ekus Followed by Fred Vaillant a CD E Who to follow Refresh View all Mike Thompson MiksTno v 2 Follow Popular accounts Find friends n 2014 Twitter About Help Terms Privacy Cookies Ads info Brand Biog Status Apps Jobs Advertise Business
12. Twitter User Guide June 2015 my DDPDOVO community life www mycommunitylife com au My Community Life is supported by the Community Engagement Team at Kingston Council You can contact us on Phone 9581 4809 Email mycommunitylife kingston vic gov au DOOVO community life The City of Kingston acknowledges the funding contribution made by the State Government of Victoria for the development of the My Community Life website supporting resources and the delivery of community training sessions 6 SYMPHONY3 Smart Thinking Practical Guecomes This guide has been adapted for the City of Kingston My Community Life courtesy of Symphony 3 www symphony3 com and Activate Consulting PAGE 2 CITY OF KINGSTON Contents 1 Introduction 1 1 Using this guide 2 Snapshot of a Twitter home page 3 Setting up a Twitter account 3 1 Sign up 3 2 User picture and bio 3 3 Other settings 4 Posting content on Twitter 4 1 Short messages 4 2 Reply retweet favourite and more 4 3 Hashtags 4 4 replies 4 5 Direct messages 5 Reading content on Twitter 5 1 Twitter web interface 5 2 Following accounts 5 3 Lists 5 4 Searches 6 Notification tab Appendix A Link shortening services Appendix B Client software 1 Introduction This guide explains how to set up and use a Twitter account on www twitter com Twitter is a service for sending and reading short messages with over 302 million active users worldwide
13. ake the following actions for that particular tweet e Reply Send a public message to the user that created or retweeted the tweet e Retweet or RT Repeat what has been said on your profile e Favourites To mark a message as a Favourite move your cursor over it and click the star button This is a good way of noting important messages to follow up later or bookmarking important messages to make them easier to find e More You can share the tweet via email embed it to your website or report the tweet if it is offensive and you believe goes against Twitter s policy z SmartCompany SmartCompany 3m 29 Budget 2014 Greens to support petrol tax but r JE smartco at wLWva Expand A Reply t3 Retweet Favorite More TIME com TIME 5m ULIS Porsche is being sued over the Expand Share via email crash that killed Paul Walke Embed Tweet Report Tweet FR NBA NBA 7m PAGE 12 CITY OF KINGSTON 4 3 HASHTAGS Twitter automatically converts any word immediately following a hash symbol 4 into a link These are referred to as hashtags and are a popular way of tagging content on Twitter The example below has used NBN as a keyword by adding a hashtag before it Clicking on this link brings up a keyword search for that particular search term Gizmodo Australia Gizmodo Apr 14 TPG Finally Has Unlimited NBN Plans bit ly 1 KPpqNs Expand Reply ti Retweet sk Favorite More V Every
14. al comments a screenshots for a Twitter user guide photo would be a better choice e Pick something with a clear shot of your face to give a more Skip this step gt personal presence to your account The user picture will generally be displayed as a small square image so keep it as clear as possible e Upload an image in JPG PNG or GIF format with a maximum file size of 700k e Add a short bio maximum of 160 characters to help people learn more about you or your organisation This will be shown in your profile and is displayed in Twitter search results You can also use hashtags in your bio so searches can find your profile We will explain hashtags in a later section e Include the URL of your organisation s website If you need to make it clear that the account represents personal views and not those of your employer this is a good place for a disclaimer to that effect Similarly if you are creating an official corporate account mention that in the bio Transparency is important be truthful and honest about the type of content that you will be posting 3 3 OTHER SETTINGS From the main Twitter web page you can access your Settings by clicking n j l Symphony3 the gear drop down menu in the top right hand corner Who ti as e The most important areas here are your Account settings and your K1 ii Notifications ia 1 ii Keyboard shortcuts e Under Account you can set your time zone and location and to i ae
15. ally adjust your Email Notifications settings By default Twitter will send you an emall every time someone sends you a message follows your account or interacts with any of your messages Adjust these settings as required Sohal Khatwani Bsohalkhatwani Account Security and privacy Password Mobile Email notifications Web notifications Profile Design Apps gt gt gt gt gt gt gt gt gt gt Widgets 2014 Twitter About Help Terms Privacy Cookies Adsinfo Brand Blog Status Apps Jobs Advertise Businesses Media Developers My Community Life Twitter User Guide Email is enabled Email me when Email notifications Control when and how often Twitter sends emails to you Learn more Activity related to you and your Tweets W My Tweets are marked as favorites Tailored for you C Tweets l m mentioned in are marked as favorites Tailored for you W My Tweets are retweeted Tailored for you C Tweets I m mentioned in are retweeted Tailored for you W My Tweets get a reply or I m mentioned in a Tweet Tailored for you l m followed by someone new l m sent a direct message W Someone shares a Tweet with me M4 Someone from my address book joins Twitter 4 Posting content on Twitter Now that your account is set up what should you post Good content hits the sweet spot between relevance readability and usefulness to your audience The content sw
16. counts you are following It also displays your favourited tweets and lists you are part of or have created To see a list of Favourites click on this tab Lists are the groups of users you have created Lists are a powerful tool for organising large numbers of accounts that you follow on Twitter Lists are explained in more detail in Section 5 3 e Whom to follow The right hand column contains suggestions on who to follow based on the accounts you currently follow the accounts followed by the users Follow you have chosen to follow and how other users express interest in Tweets sent from these accounts e Trends The bottom right hand column contains a Trends section determined by an algorithm and by default are tailored for you based on who you follow and your location 5 2 FOLLOWING ACCOUNTS Twitter is a social networking tool It allows you to build a network of contacts drawing on them as a source of information and publishing messages where they will be seen by relevant people To follow an account on Twitter click on their user name and then click the Follow button This will subscribe you to all of that user s tweets e Follow people and organisations in your industry they are a valuable source of industry news and are likely to be the most interested in what you post e You may want to follow customers or people talking about you on Twitter If you want to know what people are saying about you but are worried about publ
17. eet spot 4 1 SHORT MESSAGES Twitter places a 140 character limit on messages Keeping your messages short without losing clarity is a skill that takes some practice to perfect Remember people can see a huge number of messages on Twitter each day Keep your tweets concise relevant and interesting or they will often be ignored To compose a new tweet from the Twitter website click on the blue button in the top right hand corner This will open a window for you to enter your message ox KI Compose new Twest Compose new Tweet 2 Add photo Add location Attach a Add a location to photo to your tweets vour tweets PAGE 10 CITY OF KINGSTON Announcements work well on Twitter If you are launching a new project or giving updated information on a current one use Twitter to quickly let people know about it lf your message doesn t fit into the character limit send a short announcement with a link to your website or blog these can contain more detailed information Use plain English 140 characters may not feel like a lot of space but over using abbreviations makes it hard for people to understand 8 digest your messages Stick to one message per tweet don t try to squeeze too much in Keep it relevant Think about your organisation s unique selling points what sort of information will people expect you to provide for them What will your followers want to hear about and why are they listening to you Choose an appr
18. endees before and during an event and add them to a list so you can easily keep on top of what they post By making the list Public it can be used as a resource by others your account becomes the connection point that links together people from the conference e Company staff Public Particularly valuable for accounts used in a Communications or PR role Many people in your company will already using Twitter Adding their accounts to a list helps you to find out what they are saying in public and doesn t require you to directly follow those accounts By keeping up to date on other commentary about the company you can support other accounts by re tweeting important information and maintain a more consistent communications approach e Critics Private Do particular journalists bloggers or other community members have a strong influence on public opinion in your area Adding them to a Private list isn t as intrusive as Following them or adding them to a Public list but still allows you to subscribe to their public posts You should be aware of any criticism levelled at your company and prepared to respond appropriately Lists are especially valuable for managing accounts with large numbers of followers It s a good idea to think about potential lists early on to minimise the work needed to set them up in future My Community Life Twitter User Guide 19 5 4 SEARCHES To search for tweets about a particular topic click on the
19. es Media Developers The second is your profile page You can access this by clicking the profile picture near the tweet button in the upper right hand corner in the top navigation and the view profile option that will appear under it Alternatively go directly to httos twitter com YOURUSERNAME Home P Messages A Notifications TWEETS FOLLOWING FOLLOWERS FAVORITES LISTS 1 1431 1 981 1 649 25 19 z Tweets Tweets amp replies Photos amp videos PAGE 16 CITY OF KINGSTON Q amp pi Tweet l A Symphony3 iew profile Lists Help Keyboard shortcuts Twitter Ads Analytics Settings Log out Edit profile Who to follow Refresh View all The profile page shows many of the same options as the Home page but by default your own tweets will be displayed in the centre column On the left hand side of the screen you can see your own account details which contains the following e Bio A short bio about you or your organisation It is a good idea to include hashtags so your profile has better changes for showing up on the who to follow section on the right hand side This section also shows where you are located based on your settings selection link to your website and the date joined e Photos and Videos This displays all the photos and videos posted by you e Summary Bar This displays statistics on the number of tweets posted accounts followed and ac
20. for Mobile app available although many alternatives exist e Try to use a client that is available on desktop and mobile devices These can generally synchronise meaning that all devices will show you an up to date list of what you have read and responded to e iPhone users have a wider range of mobile clients available though the most popular programs are also available on the Android Store INTEGRATED LISTENING POST SOFTWARE If you are using multiple social media channels you may want to connect all of your accounis to a single service for more efficient reading and posting These e Hootsuite hitp www hootsuite com is a good low budget option You can connect many different types of accounts to it but each must be managed in a separate column e Sprout Social hitp www sproutsocial com is a good medium budget option combining reporting and analytics for your accounts It combines inbound and outbound messages from all of your accounts into a central Smart Inbox and Sent Messages area allowing you to easily track and respond to issues on any of your accounts e Atthe premium end of the scale products like Radian6 hitp www radian6 com offer extremely powerful monitoring and analytics tools for managing large complex social media engagements My Community Life Twitter User Guide 25 my 9OOeo0 OFF AVANA community life kinaston a POBox 1000 Mentone VIC 3194 Me 1300653356 f 131 450 I mycommunitylifeEking
21. ge of tools to streamline the process of using Twitter These are covered in Appendix B PAGE 4 CITY OF KINGSTON User Picture User Stats Trends 2 Snapshot of a Twitter home page Viewed through a web browser the Twitter home page looks like this a Home Notifications df Discover Me a i Account h Who to follow Refresh view all gt uu name and bio i AN ZN Regina O Keeffe 25 gpke a AS weet Followed by Irishow Who to LE M Lx pho Z 5 Retweeted by Nick Ross Retweet follow symphony3Think HISA BHISA news 1m Mike Thompson MikeTho Pe GNickRossTech this may pe or interest special report How NBN changes lar Followed by Dionne Kasian TWEETS FOLLOWING FOLLOWERS will impact telehealth bit ly 1sCKQOp TN 8 Follow 861 1 996 1 506 Expand f 4 NUN Lonely Planet Sionelypi Compose new Tweet Alex Harris alexdesigns 425 tant 157 sapo Followed by Fred Vaillant a Watching this movie K Pax did you like it Kevin Spacey from another Follow planet that s the best part PofNular accounts Find friends Expand Trends Change Recent Happy Mother s Day Queensland Australia 9 Queensland 58s tweets MadMen wildjunket s favourite spot in Boodjamulla National Park Dumadarri Lookout 1 witer About Help Terms Pil from It is amazing instagram com p n4XbOGSZ47 Cofkies Ads info Brand Blog Status
22. h using the Advanced Search and you will be taken to a page such as the one to the right The Advanced Search page allows you to select more detailed keywords exclude keywords and search in particular accounts You can also restrict your search by location although this feature relies on users either providing location details in their profile or enabling GPS tags on their tweets It can be useful when specific information is needed but can often miss valuable content from accounts that don t use the geo location functions in Twitter PAGE 20 CITY OF KINGSTON Advanced Search Words tens This exact phrase Any of these words None of these words These hashtags Written in Any Language T People From these accounts To these accounts Mantioning these accounts Places Near this place Q Add location Dates From this date to Other Select O Positve O Negatve O Question Q Include retwests Clicking on Search takes you to a results page You can continue refining your search by selecting one of the options on the left hand side or returning to the Advanced Search option and starting again It is also possible to save an advanced search when you are done Home Notifications P Messages koaj city of kingston Q city of kingston Related searches ygk Who to follow Refresh View all Deakin University ee Followed by Cube Group and 2 Follow O Promoted
23. icly following them consider using a private List instead These are detailed in the next section e You don t have to follow back all the accounts that follow you However you may want to engage those people in conversations Take a look at their recent posts do they post content that you re interested in If so reciprocate and follow them back e Keep an eye out for spam accounts Twitter has a large number of automated accounts programmed to follow and send messages to people e Block and report spam accounts by selecting Report user for spam from the dropdown menu on their profile Mention Spammer V Add to list Block Spammer My Community Life Twitter User Guide 17 5 3 LISTS These are groups of Twitter accounts You are not required to follow an account in order to add it to a list they are a good way of monitoring accounts that you don t want to follow directly To access your account s Lists use the dropdown menu under your profile section TWEETS FOLLOWING FOLLOWERS FAVORITES 39 159 104 1 More v C re gt Tweets Tweets and replies RETWEETED BY SOHAL KHATWAN Business Victoria businessvic May 7 Thanks 2 symphony3Think for a great Decoding Digital sesh We have a follow up tutorial sesh this Friday stay tuned digitalvic 2 1 Lists can be made Public or Private Create a new list Description Under 100 characters optional Privacy Public Anyone can follow this list
24. lickable link to their profile These links are an important way of discovering new contacts to add to your network they help you to see who your contacts are talking to helping you to make new connections Compose new Tweet Zsvmphony3Think Hi there almost finished with the Twitter tutorial Have you seen any good resources for managing contact lists e Add photo 9 Add location 12 Note that messages beginning with an reply such as the example above will only show up in the news feed of users who follow both the sender and recipient This prevents personal replies from filling up other news feeds although the conversation is still visible to anyone directly viewing the profile of either the sender or recipient If you want your message to appear in the news feed of all your followers dont start the message with an reply As long as the message starts with other letters numbers or punctuation marks it can be seen by all your followers 4 5 DIRECT MESSAGES These are private messages visible only to the sender and recipient To access Direct Messages from the Twitter website on a desktop select the message icon on the top right hand side of the page Who to for MAN GetResponse getresp Followed by AnthilMagazine 3 Begun Gold 4 Follow EJ Promoted Note that they can only be sent to a user who follows you directly To send a message either click New Message in
25. mail you a confirmation s a w Passwordis okay S3TutorialTwit w Username is available Suggestions S3Account 53 social social s3 Keep me logged in on this computer By clicking the button you agree to the terms below l Printable versions Wi Terms of Service Privaoy Polioy These Terms of Service Tenms govern your access to and use of the services and Twitters websites the Services ando Mote Others will be able to find you by name username or email Your email will not be shown publicly You can change your privacy settings at any time PAGE 6 CITY OF KINGSTON You ll then be prompted to start Following at least five people and at least five Interests in order to build a timeline of recent tweets You can search for specific accounts or choose a few from the list of recommendations We ll cover adding additional followers later on in Section 5 y Preview The Twitter Teacher 1 min This is a Tweet Tweets are short messages that have up to 140 characters and can contain links like http twitter com My Community Life Twitter User Guide 7 3 2 USER PICTURE AND BIO Your user picture is important it will help people to recognise your tweets and can provide a visual link to an existing brand A e f using an organisational logo make sure you have a permission to do so This is a trial account created to produce e If you are creating an account for person
26. opriate tone Twitter is a conversational medium and you may find that the most appropriate tone is less formal than that used in newsletters and other announcements Showing a bit of personality helps people to relate to the organisation and makes them more likely to engage with you Share links to web content that your followers might be interested in relating to your area of expertise These help to keep a steady stream of content coming from your account and show that you re knowledgeable about your area Don t forget that social media is about conversations not just broadcasting announcements If people respond to your tweets engage them in conversation Word of mouth referrals from your followers are the best promotion for your account To send messages to specific individuals see the sections on replies and Direct Messages below In the example below the user is sharing an article from Forbes com with their followers The link has been automatically shortened to save space and the message contains a hashtag socialmedia to help the message be seen by a larger audience What s happening IBM study If You Dont Have A Social CEQ You re Going To Be Less Competitive Forbes http onforb es KGASYu socialmedia Hashtag Link toa Link will appear shortened 18 useful article My Community Life Twitter User Guide 11 4 2 REPLY RETWEET FAVORITE AND MORE When you see a tweet come Up on your newsfeed you are able to t
27. search window in the upper right corner of the screen Type in your search and you will be taken to a results page like this Home i Notifications peal Messages Top Live Accounts Photos Videos More options v vV All Who to follow Refresh View all Julia Talevski and 12 others follow Lou Tapsell LouTapsell Jul 9 Tweets p Deakin University a Mentioned your great presentations at sm4ps in recent A Accounts Followed by Cube Group and IvUFSwu mattbrisvegas ionasalter Worst Photos 2 Follow E Promoted Videos _z Hornsby Council Hornso Lou Tapsell LouTapsell Jul 9 News li ee E Blog on learnings from sm4ps Government 8 social how UFSwuSl mentions CS ROnews amp other successes prom everyone E Sydney Irish RFC Sydneyl From people you follow 2 Follow Matt Murray mattorisvegas 4 Jun 2014 V From everywhere Find friends ks New blog 20 things learnt at a public sector SocialMedi Australia Trends change BeQuick EJ Promoted by HCF Australia ACOSSConf2015 NBADraft Australia Post Mike Baird 1kzZSCU sm4ps localgov gov2au digital Near you 20 things leari Remove this saved search sector social mi Matt Murray lists learnt at the s Embed this search Advanced search uu commsgodigital To save a search click the Save link on the top right corner Each account can have up to 25 searches saved at a time You can also refine your searc
28. ston vic gov au mycommunitylife com au
29. thing s e Results for NBN Save People Top Al Photos People View all Videos News Collections R Advanced Search Malcolm Turnbull gt V All people TurnbullMalcolm People you follow 2 Follow V Everywhere Near you Nick Ross NickRossTech 59m Who to follow Refresh View al I Surprised CONFIRMED NBN Co has NO blackspot fix plan Digital Realty digitalrealty theregister co uk 2014 05 12 nbn NBN Follow E Promoted I View summary Reply 43 Retweet dk Favorite More Hashtags are often monitored by many others interested in that topic and can help to get your tweets seen by more than just your immediate followers e Events and conferences These often publicise a common hashtag for use during the event to help bring the back channel conversations into a common area e Content injection lf you find a relevant hashtag that is being regularly used it can help you to reach people beyond your immediate followers list In the example above the tweet from DBCDE would be seen by anyone using Twitter to discuss the NBN e Don t go overboard Adding too many hashtags reduces the space for your actual message and Is often regarded as spam My Community Life Twitter User Guide 13 4 4 REPLIES To send a public message to one or more people add an symbol before their username This will send them a notification of your message and turns the username into a c
30. ustomisable short URLs and detailed analytics Note that these should only be used when posting from a client program posting regular or shortened links via www twitter com results in their replacement with t co versions Two popular services Goo gl and Bit ly are described below e Original link http www symphony3 com Social Media 37 characters e Goo gl version http goo gl KVIDT 19 characters e Bit ly version http bit ly JjWU4S 20 characters e Bit ly customised version http bit ly S3social 22 characters GOO GL Google s own service can be found at http goo gl It requires a Google login to access the full range of features which include detailed analytics and an automatically generated Quick Recognition QR barcode that can be used to scan the link using a smartphone Search Images Videos Maps News Shopping Mail More Y social symphony3 com Settings V Sign out Google url shortener Gor gle Paste your long URL here http www symphony3 com Social Media http goo gl KViDT All goo gl URLs and click analytics are public and can be accessed by anyone 0 minute ago details http www symphony3 com Social Media Clicks for the past two hours day week month all time LONG URL CREATED SHORT URL CLICKS eru 0 Minute ago goo gl KViDT Details 0 Search Images Videos Maps News Shopping Mail More Y social symphony3 com Settings V Google url shortener http www symphony3 com Social
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