NetBanking Version 4.7 User Guide
Contents
1. Updated Look and Feel New Layout continued Menu Navigation For easier access to the exact information function you are after changes have been made to the display of menus in NetBanking with the introduction of the Show Hide feature This feature enables you to navigate quickly and easily between accounts and other functions such as security settings and maintenance You can access the additional options under each heading by clicking Show AII Transfers Show All i BPAY Show All i View Show All SMS amp Email Alerts Show All Security Settings Show All Maintenance Show All Applications Show All Help Show All if The menu option will then expand to show all remaining options Hide All All Accounts m Savings m Loans a Investments Overdrafts u Member Chequing e Christmas Club E Sweep Accounts e Redraw Accounts Show All Transfers BPAY Show All a View Show All SMS amp Email Alerts Show All Security Settings Show All Maintenance Show All fi Additional menu options can then be hidden using the Hide All button Updated Look and Feel New Layout continued Quick Links With the introduction of a streamlined vertical menu NetBanking now provides a feature called Quick Links Quick Links is a static horizontal menu that acts as a short cut to the most frequently used internet banking functions Detox wO Frances wita a2. Please note that this will not reorder a card You will need to contact us during business hours to order a new card which may incur a fee 17 Card Management continued Activate Card You can now activate your own issued Visa Debit Card and Redicard online The card will activate in real time so as soon as you ve activated it it s ready to use To activate your new card select Activate Card under the Maintenance tab on the left hand vertical menu Chote k Libs heal errati 1h amedr Tetertal Traseters upay Vare A ranie Secu rity Setti ngs a conits on Al E Trarters Cee AS fray shon Ae 1 vie uima af Ssh bel Mert ew a Gemary ettira ere Ad i Ding Comet betel E Cope rF Dy et Tees My id Ear Trew thes Pes toes hana fore e Omer Tt Oto Pa s gt Simply enter the card number and expiry date Take note that an SMS Security code is required for this function Activating pre issued card for member ii Enter your 16 digit Visa or Redicard number in the space outlined below then click Submit Card Number Expiry Date MM YY j Please ensure you have your mobile phone with you if you are using SMS security Please select your security option from the dropdown list send one time password Your one time password may take up to 90 seconds to be delivered to your mobile phone cancel 18 Reference Field on Int
3. ueenslanders C R E D ndia Ld serena NetBanking User Guide Detox ve finances with a healthier 44a Home Loan from Gueenslancers i we Hember Humber Moer Password n Please Inllow the structions below to begin to Hetan hsg L Entes your Member Humber smo your Commuter Keyboard thes 2 User your mowed to enter your Access Password usina the on screen keyboard below then L Chick on the word Login using your Mower OF press return on your Comouter keyboard WOTE Alter emtermng esth charactor you w petice random teovement of the heyped Thee js a socurity feature Close Clear Click to drag Sirerralienan FETESTE Del Cear qiwie ft tryiu ioj pit Caps allisidifigitth SELAR a Enter Shift z ric vibi mil Shift Space non i Krom July 2011 Welcome to the new NetBanking User Guide Here at Queenslanders Credit Union we understand that our members need secure flexible and convenient access to their money Whether you have just settled your home loan opened a GoSaver or are simply continuing to go about your everyday banking NetBanking is an important part of our service to you and one that we are constantly working to improve With the new version of NetBanking regular users will immediately notice an updated look and feel aimed at improving the usability of the service Rest assured that the changes go much further than simple cosmetics however with some remarkable improvements to the service s se
4. EST iF this is not correct please ntact our support teem pmmectetely by calling 07 1215 7200 o 1300 1900 by If you wish to register for the added protection of SMS Security simply n iapa aero boc click the register mobile button and follow the ss rc or o si ic prompts to enter your Ex details EPIRO pds EE I obama NetBanking now has certain criteria for log in passwords If your current log in password for NetBanking is not compliant with the new regulations you will be asked at this point to change it Your new password must be a minimum of 4 and maximum of 8 characters and must contain at least one letter and one number If you choose you can progress past the identification page above by clicking Next and instead register for SMS Security within the secure environment of NetBanking You can do this by using the Register button under the Security Settings tab in the left hand vertical menu Quack Links Interna Transier SMS A Ernail Alerts Show Al and Balances va Security Settings Hice Aj D Masked Account e 7P l Seseo Hairy 0 Pesonmce Acounts E Test Account Mamtenence Share Al 3 Appacations chow Ad j amp Mask Account ee ee a a ae el n I Help Show Al Enhanced Security SMS Security Codes continued You will be taken to the Registration screen You will be required to click on the Register button under Action Welcome to NetBanking Your Security Set
5. LecltLier LAA gt ama l A i d i _ d l Hiorme en From UxVeensiancers rh rit sealer tafromal Iram IMA y ee Accounts and Balances roar accounts aw balses m Tueeiey 29 Meu 2011 at 104 ore Security Che f f j k f E Masked Account 8 000 00 CUITENE isst loppet int 8 000 00 available aR 2011 1 Account Balance Display NetBanking account listing balance display has been redesigned so it is easier to use Accounts and Balances vour accounts and balances on Tuesday 29 March 2011 at 11 10AM are Masked Account 8 000 00 current ll gt gt 7 8 000 00 available Test Account 2 910 00 current i 2 910 00 available Mask Account 1 000 00 current Hee ee gigg 1 000 00 available Leah 0 00 current F 0 00 available EEE Action 100 00 current l 100 00 available Placement of Print and Logout Buttons The new prominent and consistent placement of print and logout buttons allows you to quickly and easily perform these basic actions without searching in menus Accounts and Balances ror mane ore helmuse mi Tumntiny D March 205 at Bb IDAN ane Y Senwrity Check va D Mashed Ai ount 8 000 00 current gt Leet gerd amp E g 8 000 00 available 24 30i ct Enhanced Security SMS Security Codes SMS Security At Queenslanders Credit Union we know that online security is paramount for our members For this reason we have been working to improve the levels of protection in place within
6. NetBanking so you can rest assured your online banking transactions are secure A new feature called Two Factor Authentication 2FA has been introduced within NetBanking This added level of security involves self registration and activation available from within NetBanking itself Once registered for this added security feature you will use SMS security tokens at the time of certain transactions to ensure the person conducting the transaction is permitted to do so With the updates to NetBanking you will notice that you cannot complete any new transfers or payments external to your membership without entering a security token In order to receive these security tokens when transacting you need to activate SMS security within NetBanking Once you have registered for 2FA SMS Security using the step by step process detailed in this user guide you will be able to receive security tokens to your mobile phone and use them at the time of transaction When attempting to set up a new transfer or payment you will need to select the phone number you registered with and request that a onetime password be sent more information page 8 Once you have requested a password you will receive a one time security code via SMS within 90 seconds This token will need to be entered into the appropriate field within NetBanking in order for the transaction to be completed Take note that SMS Security or this required for new external funds transfers new
7. internal funds transfers card management and for changing contact personal details Once you have transferred funds to a particular external payee you will not need to enter an SMS token for that payee again This means that you get an extra level of protection without the hassle of entering a security token for any regular transactions you may conduct You will however also need an SMS Security token to complete any BPAY Payments where the BPAY Biller code stays the same but the Customer Reference Number CRN varies each time you receive the bill While a majority of BPAY Billers have a static non changing CRN for each customer those with variable CRNs will need to be set up as new Billers each time you make a payment Because of this you will need to enter an SMS Security token each time you pay one of these Billers even if you have used their BPAY Biller code previously Enhanced Security SMS Security Codes continued Registering for SMS Security You can activate SMS Security yourself within NetBanking or by calling our friendly staff on 1800 QLDERS Pn a l l rt lt Detox woUr rinances With a Leelthie A When logging into Home Loan from Gueenslancers Li T NetBanking you will NetTeller Identification Page notice the option of register mobile on the NetBanking Identification Page MetT aller Identification Page According to aw records you Lest accessed trs sarvica on Thursday 23 Jun 2011 1054 AM
8. successfully registered for SMS Security there are various settings and options that you can change as you wish Go to Alert Settings and options under the SMS amp Email Settings tab in the left hand vertical menu You will see various SMS a settings that you can apply to your accounts Simply check the boxes and or fill in information aS appropriate fy than t t jast sibore j i Enhanced Security SMS Security codes continued Transacting using SMS Security Once you have registered for SMS Security you will notice that you cannot complete any new external transfers or payments without entering a security code When setting up a new external transfer you will see the following Confirm External Funds Transfer for Member r In order to complete the transaction you From Account will need to select Amount 100 00 your mobile number Reference Number LEAH from the drop down yaa ee list If your number ins does not appear BSB DETAILS a here revisit the BSB a registration process Account Number to ensure you have Account Name LEAH not missed any Please ensure you have your mobile phone with you if yu are using SMS security ste DS Please select your security option frgff the dropdown list Click on send one time password to request your SMS Security code EISSN LL Your one time password may take up to 90 seconds to be delivered to your mo
9. 3 party applications software such as QuickBooks at a later stage 21 Extended Transaction Search NetBanking now features an extended transaction search function which includes an Advanced Search option This allows you to perform a transaction search using a minimum maximum or specific dollar amount to conduct a search by transaction reference text within dates specified by you or within a pre defined period The standard search capabilities are still supported by default and have been labelled Basic Search so you can toggle between the two search options Example of the Basic Search screen Simply click the button under switch to to change search SARE function ADVANCED SEARCH gt Oldest Date oldest Newest Date newest Select Account Last10 Filter My Holiday Account i All Types of Transactions GO gt b Cheque Number to lookup Effective date Description Debits Credits Balance SOMAR11 16DEC 10 TFR Tol rt 100 00 7 800 00 Example of the Advanced Search screen Switch to BASIC SEARCH Choose pre Account E My Holiday Account defined time period Period e Or date amp Start E Select to download by Sah date and enter your own date Amount Min o specifications Max Search for GO gt Cheque Number to lookup 22 Joint Signatories Modifications have been made to NetBanking to only apply 2 to sign restrictions on particular accounts instead of across all ac
10. Falisidifiigihiji kilt Ente Shift z b n m Sruft Menee ancure yoo have your mobile phot erbaa Space Pir wee select your eecunty aptinn irom the dropdown let t Your one tane password mey take ep to 90 secnnds to be debvered to your mobile phere Once your TA Password is entered click submit to continue with the transaction 13 Making NetBanking Easier to Use Personalise Accounts The new version of NetBanking will provide the ability to personalise the way your accounts are displayed Using the new Personalise Accounts menu you can gt Update the account type with preferred account name e g My Holiday Account gt Mask an account number when displayed within Internet Banking gt Hide an account so that it is not displayed within Internet Banking When the Personalise Accounts menu is selected a list of your accounts is shown You can then edit each individual account as you wish lLetertal ti arater l i Wier AVA Y v moun Deny Ci NAI Ar Ol init Sett nagg Accounts Show Al 4 gi J Transters Show at AVA Y how Af Lb Vow Show Al SMS A Email Alerts Show Al i Security Settings Repna vane ian o Ses retary Imsp ay Account Accoentif Hane Mic etiame Masking MaskedAccuent Perscorwlee Accmeits Option GE ACTION Account Hadden No Hamtemanc Show A i l ly Il 7 ACTION I Eo tes 7 ame l EE ACTION T ves Mo Agphcations Show Al t _ 1 gt ACTION I
11. ay this 7 Account Mask Account Current Account Settings for Member Li Account Account Name NickName Masking MaskedAccount Opti l ACTION No ACTION My Holiday Account Yes No EL ACTION a Yes Mo Ei The account will now no longer display on the Accounts and Balances screen or in the account name drop lists 15 Usability Personalise Accounts continued Account Number Masking To mask part of the account number displayed in Internet Banking simply select the desired account within the Personalise Accounts menu check the Mask Account check box and click submit To redisplay an account number in full simply uncheck the same field Current Account Settings for Member Default Account Current Account Settings Details Sethe Custom account name Max SQMaracters leave blank for default ACTION TEST ACCOUNT Do not display this E Account Mask Account Iw submit cancel Current Account Settings for Member Account Account Name NickName ee Masking MaskedAccount Option a ACTION Account Hidden No EDIT E C ACTION My Holiday Account Yes No EDIT l E m ACTION l a Yes Yes E l ACTION l a Yes No Accounts and Balances vour accounts and balances on Wednesday 30 March 2011 at 09 42AM are My Holiday Account 8 000 00 current La 8 000 00 available Test Account 2 910 00 current e eeeeee i 2 910 00 available When view
12. bile phone t Telstra 30 10 53 AM zm e Far tt g 420 Call Add to Contacts 12 07 2011 9 14 AM The one time SMS Security One Time Password code linked to your 29363 transaction will be e mailed to you in a format similar to the message on the left Enhanced Security SMS Security codes continued sacs cee Your SMS token will take up to amour 90 seconds to be delivered to Refrence Nunda your mobile phone Once you Payment Type Pay Nos have received your SMS token nse DETARS type the number into the box and Bss click submit to continue with the accent Ninbu transaction Account are LEAH Note that you will also need to request a one time SMS Security code when changing your personal details online activating cancelling or changing the status of a card and when paying a BPAY Biller with a variable Customer Reference Number see page 5 The SMS Security code request and entering process will look much the same as the above new external funds transfer process 10 Enhanced Security Transaction Authority Password Transaction Authority Password In addition to SMS Security you also have the option to request a Transaction Authority TA Password on functions requiring 2FA new external transfers change of personal details etc This security option will need to be used if you do not wish to register your mobile phone do not have a mobile phone or if you wish to complete a transac
13. counts under the membership as in previous versions For example only those accounts that have been flagged as 2 to sign will require second signatory validation at the time of transaction Please note that the second party to the account needs to be available to enter their password as 2 to sign accounts require two passwords in order to transact on the floating keyboard at the time of transaction Sample 2 to sign account 5 10 00 current a 10 00 available test Account I 2 to sign 1 700 00 current 1 700 00 available al Visa Overdraft 0 01 current 0 01 available From account a To accom Amount 5 Aetererce 7 70 SIGN DOVA Please enter your Authorisation Password e eaae Lo tf2ja V 4S iolrieafere f bel Clear q wielr tly uli brolps caps a s Eal rial h Lp 1 e114 I Erte basy nurme oysti nee Shaft z ix ic vj j n m Stuft Space Conclusion Queenslanders is proud to have launched the updates detailed in this document and we sincerely hope the changes we ve made enrich your internet banking experience and meet your needs As always Queenslanders values your feedback so feel free to drop us a line Let us know what you like and think still needs improvement about NetBanking by calling 1800 QLDERS or log on to our Facebook page facebook com QueenslandersCU togon to a mora convenient way to do your banking open 24 7 23
14. curity features Below you will find a list of the changes you can expect to encounter when using NetBanking take note this list acts as your table of contents for this User Guide you can find more information about each of the new features and how to make the most of them on the page number listed Before you get started Please note that the new version of NetBanking has a new URL web address This means that if you have NetBanking saved as a Bookmark or Favourite in your web browser and regularly access it by this saved link you will need to access NetBanking via the Queenslanders website www queenslanders com au and save the new NetBanking link as a new Bookmark or Favourite in your browser NetBanking now also has certain criteria for log in passwords If your current log in password for NetBanking does not match the new rules you will be asked to choose a new password that must be between 4 and 8 characters long containing at least one letter and one number Updated Look and Feel New Layout 2 Enhanced Security SMS Security codes 5 Enhanced Security Transaction Authority Password 11 Usability Personalise Accounts 14 Card Management 17 Internal Transfer Reference field 19 Open Savings Account Online 20 Transaction Listing Download 21 Extended Transaction Search 22 Joint Signatories 23 Please Note account details and numbers have been blocked out in diagrams throughout this User Guide for s
15. e E 10 00 current i e 10 00 available gt p Visa Overdraft 0 01 current 0 01 available 100 00 current Hong Kong A c 100 00 available g a 0 00 current 0 00 available 20 Transaction Listing Download NetBanking now supports the Open Financial eXchange OFX download format To download a transaction listing into an OFX file type simply select Download transactions under the Maintenance Tab in the left hand vertical menu Ea eTOX wOVr Lal ces WA Ti lt a mec iTLwer at wa l Home Oar trom Urveensiancers A Ook k Libs hoal otras 1 eed eet Tetertial Traseters unay Vere A ans Sec rity Setti ngs Mconms hon A E Traders Dha A fray tue Ad J Vere tema af See A Leal Merits Sue Al Birayerr tw dae Merw herder E g se E Cipe w7 Dw aTe P Und Eaa i Sev erty ettres ewe Ad i Mati rvs v 7 hrno Comet bette e rod Wires o ht bene hrs hree T Crepto Peer hrg Ajeg e Alves Caa gt at Caneieee Mor Am Prrd Appin aliras Sum Ad fhety Stowe Ad i Then select the account you wish to download a transaction listing for and select Open Financial Exchange from the Format drop list Download transactions From Date ol dest o To Date newest Account My Holiday Account Format This file can then be saved on your local computer hard drive for importing into
16. ecurity purposes despite a test account being used Updated Look and Feel New Layout some of the first changes you will notice as a user of NetBanking are cosmetic changes that refresh the look of the service These changes have been made in order to improve your overall internet banking experience The most significant changes are Menu Navigation Introduction of a new vertical menu that uses a show hide concept More info page 3 Quick links horizontal menu option for frequently used functions More info page 4 Account Balance Display Clearer account listing and balance display more info page 4 Placement of print and logout buttons Now prominent and consistent more info page 4 3 NetBanking Accounts and Aalance Winds ss internet Explores U QO enn Fis Edt Yew FPavorte Aror Spg SMS amp fmad Alerts end bosnces on Tuesday 29 Merch 2011 st 10 254M ore Security Settings Security Check Maintenance Show AJ j Masked Account 8 000 00 current tasti l 8 000 00 available 29MAR 311 10 0tiam Applications row Ad g Last internal transfer Help Show Al 4 E Test Account 2 910 00 current 25 MAR 2011 10 00am 2 910 00 available Last external traster 22 MAR O11 OG lt 7am E Mask Account 1 000 00 current eeecsese se 1 000 00 available Last BPAY transter Leah 0 00 current 0 00 available a Action 100 00 current a 100 00 available a are e Internet e R i00
17. ernal Transfers You can now enter reference text when making internal transfers This field is not mandatory but allows you to add a short narration to internal transfers for your own reference Funds transfer ternal From account To account Amount Reference i Pay Now Due Date First Payment Expiry Date Last Payment 21731781 1 My Holiday Account 8 000 00 21 31 51 4 Leah 100 00 new field Pay Later Frequency of Payment Option Enter NEVER to create a permanent repeating item 19 Open Savings Account Online You can now open additional savings accounts online under the same member number and transfer money from an existing account to make your opening deposit When opening a new account the Open Savings Account screen is very similar to the internal transfer screen You will need to select a from Open Savings Account ai ee for debiting the opening deposit From account My Holiday Account 7 900 00 The to account drop list displays To account 530 GOSaver C an available listing of account types that can be opened Amount 100 00 Reference GO SAVER An account nickname can also be Nickname HONG KONG A c e entered at the time of opening Once the opening transfer has been processed you will receive a receipt page The account is then immediately available for use and displayed in your account listing gt 1U UU avaliabl
18. ing the Accounts and Balances screen the account number will now be partially masked 16 Card Management Report Lost Stolen Card You can now report your Visa Debit and or Redicard lost or stolen within NetBanking The status of your card is updated in real time so appropriate action can be taken Please note you will need to contact Queenslanders after you ve cancelled the card so we can order you a new one To change the status of a card select Card Cancellation under the Maintenance tab in the left hand vertical menu Cree k Libs bead sorit 1i medrar eternal Traseters upay Vam A enle nn Secu rity Settings Accounts Grom Al E Tratmetere Gee Aj fray dune 42 1 Vive tema at iipejitrr inr WS mn Maiti lrvers v bode AR Uwe cont bee e ord three e Pewee bene iw Owar T Oto Power Coogee gt ILS De tet Tees P Und Eaa hmg Aire e lives twa a Laneieee hawr am Prya Simply select the card number from the drop list and select the appropriate status Take note that an SMS Security code is required for this function Card Cancellation for member ii Please select the card you wish to c Card Number Lost Stolen Please ensure you have your mobile phone with you if you are using SMS security Please select your security option from the dropdown list send one ime password Your one time password may take up to 90 seconds to be delivered to your mobile phone cancel
19. l 7 fes on sesecesss EDN Hedy Show a i a ae cin res te Ep Ee i ALTON es te epn l l1 ACTION l E if ee Tt EDIT GEE Anon s Ne E Ga ACTION I ros te anil am ee x n Cen l M VISA OVER DRLAPT res hie mT y mone ae low To change the displayed account name simply enter in the preferred name into the free format text field and click submit Current Account Settings for Member mE Default Account Current Account Settings Details a name Custom account name Max 50 characters leave blank for default ACTION My Holiday Account Do not display this E Account Mask Account E submit cancel 14 Usability Personalise Accounts continued Account Account Name NickName vias Masking MaskedAccount E ACTION I rY Account Hidden Mo Action No amp ACTION No Action Yes tetseeses NY ACTION No The account name will be updated on the Accounts and Balances screen and also in the account name drop lists Hide Account To prevent an account from displaying in Internet Banking simply select the desired account check the Do not display this account check box and click submit To redisplay an account simply uncheck the same field Current Account Settings for Mem ber E Default Account Current Account Settings Details Account name Custom account yfe Max 50 characters leave blank for default ACTION Do not displ
20. m simply click on the floating keyboard to move it and click again to drop it elsewhere on the page Click to grab click again to drop e r s B a r B d n X OTN r ww we d eee or A a e l E A _ lt 4 Y gt se o wre deem if Al ee el a ot fee e eet Whee legeg Atto Amem t 1 cee TA Geter a reese aa peeter perrerre fee ere A amp ice fe otters te Ore Click in each field and use the floating keyboard to enter your old and new password as necessary Loo fo Ciel Abia E A A ESEA A When conducting a transaction that requires your TA Password you will need to select TAPwd Crypto from the drop down list If you have Frome Account ia more than one form of 2FA say sir enabled both SMS Security sinora a and TA Password you are able to choose which 2FA you Pwyreert Typs BSB OETAILS i will use for the transaction 8 ATO Foe E Please rmrure yra h ay SITS seru wo v pmd Your one time IMSO i debtvered to your motte phone Te i E S 12 Enhanced Security Transaction Authority Password continued Once you have selected TAPwd Crypto from the drop down list your TA Password will need to be entered via the crypto floating screen keypad using your computer mouse Fy oou rout 00 0 Reterecce harbe as n Hi 0 en ype Py T S53 DETAILS BSE Click to drag 3 D 910 Dei ACCOUNT Arbe r Clear qiw I t yiiu i o p neces Fass Caps
21. tings on Tuesday 29 March 2011 at 11 19AM are Name Cost Action Register SMS 0 00 About You will then receive a prompt to enter your mobile phone number Register for SMS security Mobile Phone Number m a submit cancel Clicking on Submit will return a message from the web page requesting confirmation that the mobile number is correct Message from webpage D Please Confirm your mobile number is 04 before continuing Cancel Mobile Fhone Number O41 Confirm that your dtc correct and click OK SMS token security is now activated E ee how Aj maoun f Security Token processing report Transfers Show Al 4 ii Secil Oer hgs been activate BPAY Show Al j View how AJ earna SMS A Emai Alerts Show Al l Security Settings Show Al cowiwt 19597 2011 by Net eter eE Maintenance Show Al k Enhanced Security SMS Security codes continued Once the SMS Security registration is completed an SMS message will be generated and sent to the mobile number you registered with Should you wish to read information regarding the SMS Security service you can select the About button for further information Once registration has been completed the SMS Security status will display as Active Welcome to NetBanking Your Security Settings on Tuesday 29 March 2011 at 11 544M are Name Cost Status Token ID SM5 Active sms04 SMS amp Email Settings and Options Once you have
22. tion that requires 2FA while overseas Just like SMS Security codes the TA Password will be required for new external funds transfers new internal funds transfers new BPAY Billers and BPAY payments where the Biller code may have been used previously but the Customer Reference Number is different card management and for changing contact personal details Once you have transferred funds to a particular external payee you will not need to enter a TA Password for that payee again This means that you get an extra level of protection without the hassle of entering a second password for any regular transactions you may conduct To set up a TA Password you will need to contact us on 1800 QLDERS 1800 753 377 One of the Queenslanders team will assign you a temporary TA Password which you will need to change when you log in to NetBanking Once you have contacted comes Queenslanders and been s assigned a temporary TA BPAY Password log in to Via NetBanking and select Change TA Crypto Password found under the Maintenance tab in the left hand vertical menu SMS A Eimab Alerts Accounts and Bala PES Yur accounts aw Security Settings E o 4 gt s A u p Action Maintenant Gosaver 11 Enhanced Security Transaction Authority Password continued You will need to enter the temporary TA Password assigned to you by Queenslanders using the floating keyboard If the keyboard appears over the for
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