Families and Children End of Agreement Performance Report User
Contents
1. ccccccccssceeeesseeeeeeneeeessseeeeseaas 5 How many of the clients at 1a fall into the following categories c cecsceeeeeeeeseeeeeteeeeeeeeeees 5 a YOUNG PareMtS S20 esac vvccnce cen dears nn eenih nan cauths svete Dea candle enecneh ed tiunet nected Cea eaneled euch naetaueh mnecuet ees 5 D YOUNG parents 20225 ccscecca beescuteesencca io a EAE E ca dedencanweanece tanta 6 c From a family whose main source of income is believed to be from Centrelink or Department of Veterans Affairs ec cceecescccceeeeceeeeneeceeeeneeceeeeeeeeeeeeeeeeeeseeeeesneeaeeeeneeeeeessneeeeeennes 6 d From a family known to have Centrelink income support payments subject to income MANAGSMEIM eurico a da Santer aaraa aaa tree csanntedenae 6 e From a family known to be referred by or involved with child protection eeseeeseeessn 6 Part 3 Key Service Activities ccccccccccceseceeeeeeeeeeeeeaeeeeeaeeeeeeeceaeeeeaaesgaeeseaeeecaaesesaaesgeneeseaeeseaaeeseaeeseeeeees 7 What were the key service activities undertaken to deliver your service sssesresrresrresrresresn 8 a Tie of activity enaA AAEE 8 D TY P rOT ACUVILY suiii anana a a aaa aa a spaa A a RA aa a E Ea 8 c Suburb town community where this activity was delivered ccccceceesseceesesteeeeesseeeeeeaes 8 Total clients for the activity for this reporting period sssssesesssssssssrrssssrrssirnssinnnstinnnstinnnntennnntennnnnnn 8 Was this activity designed2. SWRA Australian Government VV 1 itt DATA EGE e wA Department of Social Services Families and Children End of Agreement Performance Report User Guide 2014 2015 February 2015 Families and Children End of Agreement Performance Report User Guide February 2015 Contents What is the Performance Report sscciacescesucecevecdecactdudevaveccestacevnds aaea aee i E a aaa Eaa 3 How your information iS USCC cececeeeeeeneeeeeeneeeeeeaaeeeeeeaaeeeeeeaaeeeeesaaeeeeeeaaeeeeeeaaeeeeeeaaeeeseeaaeeeeeeaeeeeeeaes 3 PDF Ten Plate cio acces eloe Sec citins fea E ody aie eatin twee ia bogeanecdeevctaedes rece 3 Improvements made to the End of Agreement Report ee ceceeeenneeeeeeneeeeeeeeaeeeeeeaaeeeeeeaaeeeeeeaaeeeeseaas 4 Part 2 Client data Who have you assisted this reporting period ccccceeeeeeeceeeeeeeeeeeseaeeeeeeteeeees 4 1 How many clients participated directly in eligible activities 00 2 eee eeeeeeeeeeeeeeeeeeeeeaeeeeneeeeeeeees 5 ar Total CSS cra e ecssles ieaaeavasacseuessaedeaenleadedahaceedsuedaasednbaaedeaes lecdeahlacdaaned ead 5 b Aboriginal or Torres Strait Islander 2 2 ceecceeeeeceeeeeeeeeeeeeeeceeeeeceaeeesaaeeeeaeeseeeesaeessaeeeeaeeesaees 5 c Culturally and Linguistically Diverse CaLD cecccceeeceeseeceeeeeceaeeeeaeeseeeeeseaeeesaeeeeneeenaees 5 da Having acGiSabIlity eeepc ad a ana i Ea iaa eSa EAR EAS AE ATA EIEEE 5 How would you describe each adult client identified at 182
3. be transferred to a different funded Activity It is therefore important that details for each Activity are entered into the correct template identified by the prefilled Activity Title and Activity ID details printed on the front page of the template Service Providers participating in the Family Support Program Data System FSPDS Data Trial will not be asked to complete the Client Data or Key Service Activities parts of the template To fit into system capabilities the template includes limits on the size of text boxes with the maximum number of characters or words identified where relevant Providers may submit further information as attachments Families and Children End of Agreement Performance Report User Guide February 2015 Improvements made to the End of Agreement Report The Government s red tape reduction programme aims to reduce unnecessary regulation and red tape costs on business community organisations and individuals The following questions have been removed from the End of Agreement template Objectives What did you plan to achieve question With which Outcome does this activity align question The What Works section The Additional Information Feedback section The question asking for further comments on client outcome data collection and The VADCAS questions Part 2 Client data Who have you assisted this reporting period A client is anyone who receives a direct FaC servic
4. does not fit with one of the categories listed Do not use the other category to further refine an existing category More information may be entered at the final question in Part 3 if necessary Why The demographic group options are designed to be generic rather than specific to enable demographics to be readily analysed for mapping and planning purposes Values were derived from the most commonly reported demographics in past reports Enter the number of clients who attended from each group Note Individual demographic groups need not be mutually exclusive If applicable a client may be recorded against more than one demographic group Therefore the sum of clients recorded here may exceed the total clients entered for the service activity Example A total of 100 clients attended a playgroup activity designed for young Aboriginal and Torres Strait Islander parents Of the 100 total clients attended the activity e 50 were young parents but only 30 of these were Aboriginal and Torres Strait Islander clients and e 50 clients were children 0 lt 5 but only 30 of these were Aboriginal and Torres Strait Islander clients Families and Children End of Agreement Performance Report User Guide February 2015 The number of clients would be entered as follows 1 Aboriginal and Torres Strait Islander 60 2 Young parents lt 20 50 3 Children 0 5 years 50 What outcomes has this activity achieved Provide a precise statemen
5. organisations and businesses a promotion campaign community forums weekend busy bees a colouring competition for school children and family group activities This would be included as one service activity which might be recorded as follows Title Building Better Parks Type of Activity community development capacity building Outputs at the demographic question select NO as the programme is aimed at the whole community Outcome Statement Parktown businesses and residents have built a stronger sense of community developed skills and established new connections and friendships while collaborating to plan design and construct safe quality community spaces for their families Narrative describing the individual components their achievements client groups etc would be included against the final question in Key Service Activities Families and Children End of Agreement Performance Report User Guide February 2015 What were the key service activities undertaken to deliver your service a Title of activity This should be a descriptive name for the service activity only b Type of activity Select the most appropriate value from the pick list The other category should only be selected where your service activity clearly does not fit with one of the categories listed If more than one category in the pick list is applicable to your activity select the category that best describes the main focus of the activity If req
6. b form entry per service activity The aim is to gather necessary service activity information reducing the time taken to complete the report New service activity sub forms can be added as required up to a limit of 25 If your organisation delivers more than 25 service activities these may be attached as separate documents Note if attaching additional service activity information ensure that the same format used in the Performance Report template is followed There are five questions for each service activity sub form The first four focus on collecting information about what was achieved rather than a detailed description of how it was achieved This provides the key information required for FaC assessment The final question allows additional information to be provided about the service that is used to assess individual service performance Supporting detail can be attached if desired Examples 1 A provider delivers kindy gym in four different locations to four different client demographic groups This should be reported as one service activity with any differentiating details of the four different groups e g if a particular target group or different community partner included against the final question in Part titled Key Service Activities 2 A provider delivers a Building Better Parks community strategy which aims to involve a number of communities in improving their local parks The strategy involves engaging community
7. e This term is used generically and encompasses similar terminology such as participant member and customer Those who enjoy a flow on benefit from a family member s access to FaC services are not counted as clients Example Ifa mother and her child receive direct case management services other family members may benefit indirectly from this service e g siblings however only the mother and child are counted as clients A direct service is a service delivered to a client by a FaC provider with the specific intent to contribute to achieving a FaC outcome Please read the introductory notes and examples and provide details of all clients who have attended your service and received a direct service Note e Community Playgroup Associations should provide details of current playgroup association members and their children e Providers who do not deliver direct services to clients e g peak bodies services who only undertake research or deliver web based activities etc should enter 0 at 1a and are not required to complete further questions in Part 1 e Where possible provide a count of unique clients i e if a client attends more than one of your service activities count that person only once rather than once per service activity Do not include clients who e Attended promotional events and family fun days e Received straightforward referrals and were redirected to another service or e Received ass
8. eedback refer to the FSP Performance Framework Help Guide Immediate outcomes or client feedback are client outcomes expected as a result of the FaC in the short term and are collected at or near the time of service From 2013 all FaC providers must address all four immediate performance indicators unless an exemption has been granted in writing by DSS Completing the Table Complete the table using data collected through your survey processes using the following notes e Multiple questions may be listed against each Performance Indicator e Only one response per Performance Indicator per client e The number of responses in the Yes No and Don t Know columns must equal the total responses e For Immediate Performance Indicators do not exceed the sample size identified by DSS Exceeding this limit affects the statistical validity of the FaC survey results e Where an exemption has been granted in writing by DSS enter N A for the question and zero in table columns Families and Children End of Agreement Performance Report User Guide February 2015 Part 6 Statement of Compliance against Approval Requirements The FAC Activity Administrative Approval Requirements are a set of 15 quality service standards covering the five key risk areas of governance financial management viability performance management and issues management that must be complied with under the terms of FaC Grant Agreements If relevan
9. ents and their accompanying children Perinatal amp Family Drug Mothers drop in clinic Smoke Alcohol amp Drug Free Family Fun Day Early Childhood Indigenous early years focussed network Child Health Checks Mobile Toy and Parenting Resource Service Family Counselling support Specialist Child and Family Support Program Family Violence safety awareness Men s Behaviour Change Group for men with a history of abusive behaviour Granparent Carer Support My Time for Grandparents Peer support for Kinship Carers Health amp nutrition education support Cooking activity and playgroup for young children 0 5 years Home visits outreach Visiting Parent Mentors In school Mentoring program In school Anti Bullying Program Mentoring program for vulnerable children youth Interagency collaboration linkages Create linkages with Aboriginal organisations to develop trust and create soft entry pathways Literacy Numeracy Rainbow Readers Program Learning Centre Men fathers program Mentoring and demonstration of positive male role models and learning Mental Health Building Self Worth Program Multidisciplinary Whole Family Multidisciplinary services Family Liaison Worker Needs assessment Out of school program Camp holiday program after school program Superkids afterschool kids program Parenting family skills training 1 2 3 Magic Workshops Financial Literacy and Advocacy for Young Parents Peer suppor
10. for or targeted at clients from a particular demographic group s 8 Demographic groups targeted ssis aad aa A S AE ES KE A A NE 9 What outcomes has this activity ACHIEVE ecceeeeeceeeeeceeeeeeeaeeeeeeeseeeeeteaeeeeaaeseeeeeseaeeeseaeeteaeeeeeeees 10 How was the activity delivered ccccceceeeeeceeeeeeeeeceeeeeceeeeeeeaeeeeneeseeeeeceaeeesaaeseeaeeseaeeesaeeeeaeeeneeeseas 10 Part4 Deliverables c haste eae ee ee see eee eee eee decd ee 11 Were there any challenges in meeting the deliverables c cccccesccesseseeeseseeeeeseeeeeeesseeeeeessseaees 11 Which deliverables have not been met and why Please provide details below cee 11 Advised the relevant Grant Agreement Manager of all changes to service cccceeeeeseeeeereees 11 Part 5 Performance Indicators of Client Outcomes ccccceceeeeeteeeeeeceeeeeeeaeeeeaaeseneeeseaeeesaeeseneeeeaees 11 Completing the Table sissistssssinenioit iniinis kadaa o Ea aaa Ea aa aaa aaa tAE 11 Part 6 Statement of Compliance against Approval Requirement ccccccesceeeeeeeeeeeeeeteeeeeeenaees 12 Additional Information sss EE A 13 FGP ODjectiVE Scanorama a n Ea Re a EN A 13 TYPES Of ACUVILY sasinan naaa aAa aa a Eaa aea 14 Families and Children End of Agreement Performance Report User Guide February 2015 What is the Performance Report The Report is designed to collect programme information from Families and Children FaC provider
11. istance that involved the provision of information with no direct participation in your service Families and Children End of Agreement Performance Report User Guide February 2015 1 How many clients participated directly in eligible activities a Total Clients Record by age group all clients who received a FaC service during the reporting period Of the clients in 1a how many have identified themselves as b Aboriginal or Torres Strait Islander Record the total number of clients who identify as Aboriginal or Torres Strait Islander Why People of Aboriginal or Torres Strait Islander descent are a priority target group for FaC services The percentage of FaC clients who are of Aboriginal or Torres Strait Islander descent is published in the Department s Annual Report c Culturally and Linguistically Diverse CaLD Record the total number of clients who were born overseas and who speak little or no English at home Do not include any Aboriginal or Torres Strait Islander clients in this count Why Those whose cultural and or linguistic diversity presents a disadvantage to fully participating in the community e g poor language skills inhibit participation in education employment social activities are a priority group for FaC services The percentage of FaC clients who are CaLD is a known vulnerable and at risk of disadvantage priority target group and reported in the Department s Annual Report d Havi
12. ng a disability Record all clients who have a disability that affects their quality of life and or hinders their ability to fully participate in the community e g participation in education employment social activities Why People with a disability are known to be at greater risk of disadvantage FaC uses this as a proxy measure for vulnerability How would you describe each adult client identified at 1a Count each of the adult clients who attended your service in one of the categories listed The total of clients listed in questions 2a to 2f must be equal to the total adults listed in 1 a Do not count youth who are also parents here This section collects data on adult demographics only Young parents are recorded in the next set of categories section All adult clients who do not fit into categories a to e should be entered at f Why Analysis of this data provides an insight into the level of e Services provided to demographic groups of particular interest to FaC and e Professional skills development and community capacity building provided by FaC How many of the clients at 1a fall into the following categories Record all clients adults youth and children who fall into any of the demographic categories listed Include clients as in as many categories as relevant a Young parents lt 20 Why Young parents less than 20 years and their children are particularly vulnerable to disadvantage and are a priority target grou
13. o assess the extent of FaC collaboration with Child Protection Agencies in line with the National Framework for Protecting Australia s Children 2009 2020 Families and Children End of Agreement Performance Report User Guide February 2015 Part 3 Key Service Activities Key service activities are the individual components of a service provider s FaC service delivery Each service activity includes all components that in combination contribute towards a common initiative e g a provider delivers the Education for a Future initiative that aims to promote positive education outcomes for children of newly arrived refugee families While including the individual components for out of school hours groups parent education support and casework the Education for a Future initiative is one key service activity Providers should think about how each service activity works toward achieving FaC outcomes This provides data in a format that e Reduces the amount of mandatory data required while allowing providers to present additional information if they wish and e Allows plenty of room to provide additional information that providers feel is important including in the form of an attachment if necessary This Report only requires information about your performance in achieving FaC outcomes Providing details of day to day activities that are unrelated to achieving FaC outcomes is not necessary Complete only one Key Service Activity su
14. ore cohesive communities Intermediate Outcomes e Improved adult functioning e Improved family functioning e Improved child wellbeing e Improved community functioning Immediate Outcomes e Increased personal agency e Stronger family relationships e Increased parental capacity e More cooperative post separation arrangements e Increased positive community connectedness Service quality Outcomes e Increased use of evidence based practice e Increased use of early intervention and prevention e Increased service integration and collaboration e Improved access for vulnerable or disadvantaged individuals and families Families and Children End of Agreement Performance Report User Guide February 2015 Types of Activity Category from Drop Down List Examples include Advocacy Co ordinated Advocacy for Referral and Early Intervention in Schools Strategy Antenatal postnatal Future Parenting Program Pregnancy support group First time Mother s group Case Management therapy Speech Therapy and Speech Awareness Whole of family therapy program Community development capacity building Improved access to recreation sporting facilities via community infrastructure redevelopment programs Cultural awareness support Closing the Gap strategy enhancing Indigenous understanding Development disability Special needs program Drug amp alcohol education support Alcohol and other Drugs Residential Treatment Program for par
15. ort User Guide February 2015 Example What a For particular What would be would be Activity and Attendees demographic recorded recorded focus group s Demographic Count R 35 women mothers Sei Dey eati oy men fathers No NA 66 children cee 35 women mothers Family Day ceami oy men fathers for families who GB aniei Yes Isolated families 123 live in remote geographical areas 35 women mothers reacties alas 22 men fathers People with a ath eee 26 children with Yes disability and or 123 sability disability family carers 40 siblings A 12 Mothers Parenting Program arahe 6 grandparents No NO 12 grandparents Parenting support 2 E CERES y Grandparents 14 for Grandparent kinship carers carers Why The data assists the Department to identify services designed for and delivered to specific demographic groups in response to local need It also identifies where specific demographic groups are located and what their needs may be Demographic group s targeted If Yes is selected for the above question this section should be completed Up to three demographic groups per service activity can be selected from the pick list Select the most appropriate value from the pick list where possible If your service activity is targeted to more than three listed demographic groups select the main three The other category should only be selected where your service activity clearly
16. p for FaC services Families and Children End of Agreement Performance Report User Guide February 2015 b c d e Young parents 20 25 Why Young parents 20 25 years may be at risk of disadvantage From a family whose main source of income is believed to be from Centrelink or Department of Veterans Affairs e f services collect this data for their own purposes or if it is appropriate to ask clients for this information services should report this figure e Where appropriate the provider may use professional judgement to answer this question e Providers are not expected to ask clients for this information in a way that causes distress or if it is inappropriate to do so Discuss alternatives with your Grant Agreement Manager Why Income support is used as a proxy measure of disadvantage and vulnerability From a family known to have Centrelink income support payments subject to income management This data is only required of providers who have reason to collect this information Why Responses will be used to compare against the BAFW trial site results From a family known to be referred by or involved with child protection Provide this if your service has received a warm referral from a child protection agency or if your service works in collaboration with child protection in relation to a client This data is only required of providers who have reason to collect this information Why This is used t
17. rly childhood For each example above narrative describing the individual components would be included against the final question in Key Service Activities c Suburb town community where this activity was delivered Include the location name s of where the service activity is delivered If service activity is delivered in multiple nearby locations the regional name may be recorded instead For example record the City of Logan rather than listing five individual suburbs within the City of Logan Total clients for the activity for this reporting period Record the total clients who participated in this service activity during the reporting period If a non direct service type that has no direct clients e g Community Development enter 0 Was this activity designed for or targeted at clients from a particular demographic group s Select Yes only if the service activity is designed for or targeted at a particular demographic group If designed for a specific target group but open to all families with young children tick Yes and record only those clients in the target demographic Do not include details of untargeted demographic groups If the activity is designed for a generic audience but happens to be attended by participants who share a common demographic background select No More details may be included in the question How was the activity delivered Families and Children End of Agreement Performance Rep
18. s to support ongoing funding for the Families and Communities Programme FCP Providers who deliver the following Families and Children services will be required to submit a Performance Report for the period 1 July 2014 to 28 February 2015 by 30 April 2015 e Communities for Children Direct e Community Playgroups e Intensive Family Support Service How your information is used The End of Agreement Performance Report is designed to gather the necessary information to e Assess your performance in meeting your Grant Agreement deliverables and fulfilling the requirements of the FaC Performance Framework e Assess the overall performance of the FaC Activity within the FaC Performance Framework e Fulfil departmental obligations to o Promote the efficient effective economical and ethical use of Commonwealth funding as required by the Public Governance Performance and Accountability Act 2013 o Report against the Department s Key Performance Indicators in its Annual Report to Parliament and o Inform the Minister of progress towards programme outcomes PDF template The template is developed using Smartform technology which gathers data in a uniform manner that is automatically attributed against the correct provider and Activity in the Department s funding management system FOFMS Organisations funded to deliver more than one Activity must complete a separate template for each Activity delivered Once issued a template cannot
19. t verify that all statements against approval requirements are representative of all consortium members or subcontracting arrangements Complete the table using the drop list to select if your organisation was fully compliant partially compliant or non compliant against each of the Approval Requirements If your organisation does not fully comply with an Approval Requirement enter details of your plan to ensure future compliance including timelines in the final column Why This information is used to monitor and assess compliance rates across the programme You are not required to provide evidence of compliance in the table but your Grant Agreement Manager may require evidence to be supplied separately Families and Children End of Agreement Performance Report User Guide February 2015 Additional Information FCP Objectives All FCP services work towards the following aim To support families improve children s wellbeing and increase participation of vulnerable people in community life to enhance family and community functioning FaC Objectives Key objectives are to e strengthen relationships e support families e improve children s wellbeing and increase the participation in community life to strengthen family and community functioning and e reduce the costs of family breakdown FaC Outcomes Long Term Outcomes e Improved child adult and family functioning e Increased economic engagement e M
20. t or abstract that summarises the activity specific outcomes achieved by this service activity Example Socially isolated parents were taught new social skills in a casual supportive environment and encouraged to engage in their community Do not describe the methods used to achieve outcomes Example A playgroup was run two days per week for socially isolated parents This should be provided under any additional comments about the service activity Do not enter a prescribed FaC Outcome here Why This provides specific information on what each service activity is meant to achieve When collated this information will build a picture of the varied elements involved in achieving the FaC Performance Framework Outcomes How was the activity delivered This is a free text field where you can include all qualitative information that may be required for your Agreement Manager to properly assess your performance Information reported here should include e A description of the service activity keep details precise and relevant to the FaC e Anexplanation of the community need s this activity addresses e Unexpected outcomes or achievements if any and or e Challenges to achieving desired outcomes and strategies used to overcome those challenges if any Enter text directly into the box Why This information provides a precise snap shot of e what your service activity is doing e theissues in the community where the service activi
21. t social networking Support Group for Aboriginal Kinship Carers Playgroup Supported playgroup Professional training development Volunteer training Train the trainer program Promotions Referral Information Distribution of information and resources to support parenting practices Resource development research Development of online training course Respite volunteer program Voluntary Respite Volunteer support with at risk children and families School readiness Positive Start to School Program Training personal development Social Emotional and Life Skill Development Program for teenage girls at risk of disengaging Growing Strong Families and Families Together Families and Children End of Agreement Performance Report User Guide February 2015 Demographic Target Groups Category from Drop Down List Aboriginal and or Torres Strait Islander e CaLD e Carers e Children at risk Early Childhood Professionals Grandparent Kinship carers Homelessness Isolated families Jobless families Men Fathers People with a disability Pre school Infants Primary school aged Secondary school aged Single parents Socially isolated families Women Mothers Young Parents Expectant Parents lt 20 and Young Parents Expectant Parents 20 to 25
22. ty is delivered and e howyou are working to address these issues Families and Children End of Agreement Performance Report User Guide February 2015 Part 4 Deliverables Were there any challenges in meeting the deliverables Include information about anything that made it difficult to achieve your agreed deliverables Why This helps Agreement managers to assess your performance and for the Department to identify any trends or significant issues that may need to be addressed Which deliverables have not been met and why Please provide details below Column 1 copy deliverable from your Funding Agreement Schedule Column 2 provide a summary of the reasons this deliverable could not be met Column 3 provide brief details of the strategies you plan to use to meet the deliverable Why This allows Agreement Managers to understand your circumstances and your plans to address any difficulties Advised the relevant Grant Agreement Manager of all changes to service It is a requirement of the FaC Funding Agreement that if you change a delivery location during the reporting period you must advise the Department of the changes within 30 Business Days Why Accurate service delivery location information is required to meet the Department s reporting requirements and to accurately understand where services are delivered Part 5 Performance Indicators of Client Outcomes For a more detailed guidance about collecting immediate client f
23. uired further explanation can be included at the final question in Key Service Activities Why These activity service types were designed to be generic rather than specific to enable the types of services to be categorised and analysed for mapping and planning purposes including the identification of service gaps They were derived from the most commonly reported service types in past reports Examples 1 A provider delivers the Education for a Future initiative that aims to promote positive education outcomes for children of newly arrived refugee families The initiative involves school hours groups parent education support and casework Rather than selecting the other category and listing all components e g out of school program parenting family skills training and case management select the following one category Type of Activity Multidisciplinary Whole Family 2 Aprovider delivers a kindy gym in four different locations to four different client demographic groups This would be recorded as one service activity The kindy gym employs a family support worker who assists parents with referrals and parenting family skills sessions are also arranged as part of the program Rather than selecting the other category and listing all components e g Early childhood Parenting family skills training and referral for ATSI children and families select the following single category Type of Activity ea
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