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Xerox® WorkCentre 3550 User Guide

1. Control Panel Document Feeder and Output Tray Regular cleaning keeps the display control panel and other machine areas free from dust and dirt 1 Use a soft lint free cloth lightly dampened with water 2 Wipe clean the entire area of the control panel including the display 3 Wipe clean the document feeder output tray paper trays and other outside areas of your machine 4 Remove any residue with a clean cloth or paper towel Internal Areas During the printing process paper toner and dust particles can accumulate inside the machine This can cause print quality problems such as toner specks or smearing Cleaning the inside the machine clears and reduces these problems 1 Turn the machine off and unplug the power cord Wait for the machine to cool down 2 Release both latches on the side of the front door and open the door 3 Pull the print cartridge out and place it on a clean flat surface A CAUTIONS e To prevent damage to the print cartridge do not expose it to light for more than a few minutes Cover it with a piece of paper if necessary e Do not touch the green surface underside of the print cartridge Use the handle on the cartridge to avoid touching this area Xerox WorkCentre 3550 159 User Guide General Care 4 A CAUTION While cleaning the inside of the machine be Moving the Machine 160 With a dry lint free cloth wipe away any dust and spilled toner from the
2. Menu Enters Menu Menu Enters Menu Mode and enables you to access options and settings and enables you to access Menu Enters Menu Mode and enables you to access options and settings and settings QE Use the up down and left right arrows to scroll through the options available in the selected menu and increase or decrease values OK Confirms the selection on the screen o Back Sends you back one level in the menu Ca Address Book Allows you to search for stored fax numbers or e mail addresses Manual Dial com In Fax mode this button opens the fax line In E mail mode this button provides access to commonly used e mail address text for example com or org The text available can be customized using CentreWare Internet Services Pause Redial In standby mode it is used to redial the last number In edit mode it is used to insert a pause into a fax number C Cancel Entry Cancels the previous entry made on the keypad Keypad Use to enter alphanumeric characters 12 Xerox WorkCentre 3550 User Guide Control Panel Overview Interrupt Printing Use to interrupt the current job to run a more urgent job ca Clear All Press to clear the last selections made Power Saver Sends the machine into power saver mode or power down Press the button again to restart a powered off machine Stop Pressing the Stop button once displays a confirmation message but does not stop the machine Press Stop again to stop the job
3. Option Description Settings All Pages This option enables you to print allthe e Printing Yes No Information Pages Configuration Report This list shows the status of the user e Printing Yes No selectable options Address Book This list shows all of the Fax and E mail e Printing addresses currently stored in the Yes No machine s memory Send Report This report shows the fax number the e Printing Yes No number of pages the elapsed time of the job the communication mode and the communication results for a particular Fax job Note You can set up your machine to automatically print a transmission confirmation report after each Fax job Sent Report This report shows information on the e Printing faxes and e mails you have recently Yes No sent Note You can set the machine to automatically print this report every 50 communications e All Fax Recv Report This report shows information on the e Printing Yes No faxes you have recently received Schedule Job This list shows the documents currently e Printing Yes No stored for delayed faxes along with the starting time and type of each operation Junk Fax Report This list shows the fax numbers e Printing Yes No specified as junk fax numbers To add or delete numbers to or from this list access the Junk Fax Setup menu Network Information This list shows information about your e Printing Yes No machine s network connection and c
4. Pages print but they are blank The print cartridge is defective e Redistribute the toner if necessary or out of toner e If necessary replace the print cartridge The file may have blank pages e Check the file to ensure that it does not contain blank pages Some parts such as the e Contact a service representative controller or the board may be defective 176 Xerox WorkCentre 3550 User Guide Condition The machine does not print PDF file correctly Some parts of graphics text or illustrations are missing The print quality of photos is not good Images are not clear Before printing the machine emits vapor near the output tray The machine does not print special sized paper such as billing paper Possible Cause Incompatibility between the PDF file and the Acrobat products The resolution of the photo is very low Using damp paper can cause vapor during printing Paper size and paper size setting do not match Troubleshooting Suggested Solutions Printing the PDF file as an image may enable the file to print Turn on Print As Image from the Acrobat printing options It will take longer to print when you print a PDF file as an image Reduce the photo size If you increase the photo size in the software application the resolution will be reduced This is not a problem Just keep printing Set the correct paper size in the Custom Paper Size Settings in the Pap
5. Lighten Darken e Lightest e Light e Normal e Dark e Darkest Original Type e Text e Photo and Text e Photo Normal e Book Copy 2 Up e Booklet Creation 4 Up e Poster Copy ID Card Copy e Clone Copy Original Size Letter A4 e Executive A5 e Folio B5 e Oficio Legal 130 Xerox WorkCentre 3550 User Guide Machine Status Menu Option Option Settings E mail Defaults File Format e PDF e Multi Page TIFF e TIFF e JPEG Lighten Darken e Lightest e Light e Normal e Dark e Darkest Output Color e Color e Grayscale e Black and White Original Type e Text e Photo and Text e Photo e On Original Size Letter A4 e Executive e Folio B5 e Oficio Legal Fax Setup Enable Disable e Disabled e Enabled Sending e Redial Times Send Report e Redial Term Image TCR e Prefix Dial Dial Mode e ECM Mode Receiving e Receive Mode Discard Size e Ring to Answer Junk Fax Setup e Stamp RCV Name DRPD Mode e RCV Start Code Duplex Print e Auto Reduction Defaults e Lighten Darken e Resolution Auto Report e On e Off Xerox WorkCentre 3550 131 User Guide Machine Status Menu Feature Option Option Settings USB Defaults e File Format e Background Suppression e Resolution Scan Defaults e Lighten Darken e Output Color e Original Type e Original Size FTP Defaults e File Format e Background e Lighten Darken Suppression e Output Color e Resolution e Original Type e Origin
6. e If your answering machine has a user selectable ring counter set the machine to answer incoming calls within 1 ring e If you are in Tel mode when the answering machine is connected to your machine you must switch off the answering machine otherwise the outgoing message from the answering machine will interrupt your phone conversation Using DRPD Mode Distinctive Ring is a telephone company service which enables a user to use a single telephone line to answer several different telephone numbers The particular number someone uses to call you is identified by different ringing patterns which consist of various combinations of long and short ringing sounds This feature is often used by answering services who answer telephones for many different clients and need to know which number someone is calling in on to properly answer the phone Using the Distinctive Ring Pattern Detection DRPD feature your fax machine can learn the ring pattern you designate to be answered by the fax machine Unless you change it this ringing pattern 56 Xerox WorkCentre 3550 User Guide Receiving Faxes will continue to be recognized and answered as a fax call and all other ringing patterns will be forwarded to the extension telephone or answering machine plugged into the EXT socket You can easily suspend or change DRPD at any time Before using the DRPD option Distinctive Ring service must be installed on your telephone line by the telephone compan
7. following applicable Directives of the European Union as of the dates indicated e December 12 2006 Low Voltage Directive 2006 95 EC Approximation of the laws of the member states related to low voltage equipment e December 15 2004 Electromagnetic Compatibility Directive 2004 108 EC Approximation of the laws of the member states related to electromagnetic compatibility e March 9 1999 Radio amp Telecommunications Terminal Equipment Directive 1999 5 EC This device if used properly in accordance with the user s instructions is neither dangerous for the consumer nor for the environment To ensure compliance with European Union regulations use shielded interface cables A signed copy of the Declaration of Conformity for this device can be obtained from Xerox Turkey RoHS Regulation In compliance with Article 7 d We hereby certify It is compliant with the EEE Regulation EEE y netmeli ine uygundur Xerox WorkCentre 3550 207 User Guide Copy Regulations Copy Regulations United States Congress by statute has forbidden the reproduction of the following subjects under certain circumstances Penalties of fine or imprisonment may be imposed on those guilty of making such reproductions 1 Obligations or Securities of the United States Government such as e Certificates of Indebtedness e National Bank Currency e Coupons from Bonds e Federal Reserve Bank Notes e Silver Certificates e Gold Certificates e
8. E remawxononenm example if the IP Address is ial tear 192 168 100 100 enter the following x amp grue rar woricenve 255 into the URL field http 192 168 100 100 pere ogue WorkCentre 3550 3 Press Enter to view the Welcome page The CentreWare Internet Services options for your machine are displayed Note To find the IP Address of your machine print a configuration report For instructions refer to Information Pages on page 134 4 Select the Properties tab and enter the login details The default User Name is admin and the default password is 1111 5 Select E mail and then E mail Setup Up to six Smart Key addresses can be configured Default text is provided for each key Enter the text required for each key and select Save Changes Each of the addresses configured will be available through the com key on the machine Using Smart Key Addresses The Smart Key addresses are selected by pressing the com key on CS the control panel When entering the e mail address press the com key repeatedly a a until the address text required is displayed and press OK i 84 Xerox WorkCentre 3550 User Guide Print The Xerox WorkCentre 3550 produces high quality prints from electronic documents You can access the printer from your PC by installing the appropriate printer driver To access the many printer drivers which can be used with your machine refer to the Drivers CD or do
9. Feature Specification Approximately 60 sheets of 20 Ib 80 g m bond paper Paper Weights 12 lb 28 lb 50 to 120 g m DS MBPS 0 nie dE Fae 2 Fi sn Document Feeder Speed A4 1 1 33 ipm 1 2 17 ipm 2 2 collated 13 ipm Output Modules Output Tray Feature Specification 194 Xerox WorkCentre 3550 User Guide Electrical Specifications Electrical Specifications Feature Specification Electrical Voltage 110 127 VAC amp 220 240 VAC Average Power Consumption Power Save mode Less than 18 Watts Stand By mode Less than 60 Watts Xerox WorkCentre 3550 195 User Guide Feature Specifications Feature Specifications Fax Feature Feature Specification Effective Scanning Width 8 2 208 mm Maximum Print Width 8 5 216 mm Connection Approvals EU EEA certified to TBR21 USA approved to FCC Pt 68 Canada approved to DOC CS 03 Other countries certified to national PTT standards Print Feature Feature Specification Compatibility Windows PC MAC Linux Speed 35 ppm one sided Letter 33 ppm A4 18 ppm two sided Letter 17 ppm A4 Yield 11000 prints 5000 prints for the Print Cartridge supplied with the machine Standard Printer Memory 256 MB PDL PCL PCL5e PCL6 Postscript 3 PDF1 4 TIFF 196 Xerox WorkCentre 3550 User Guide Feature Specifications Scan Feature Feature Specification Maximum Document Width 8 5 216 mm Effective Scan Width 8 2 208 mm
10. Linux Scanning Saving a New Job Type Setting Change the options from the Scanner Properties window Click Save As Enter the name for your setting Click OK NS Your setting is added to the Job Type drop down list Deleting a Job Type Setting 1 Select the setting you want to delete from the Job Type drop down list 2 Click Delete The setting is deleted from the list Using the Image Manager The Image Manager application provides you with menu commands and tools to edit your scanned image Use the following tools to edit the image Tools Name Function Restores the action you canceled Allows you to scroll through the image Crops the selected image area oe her Zoom In Zooms the image in Allows you to scale the image size you can enter the size manually or set the rate to scale proportionally vertically or horizontally Rotate Allows you to rotate the image you can select the number of degrees from the drop down list Xerox WorkCentre 3550 73 User Guide Linux Scanning Function Allows you to flip the image vertically or horizontally a Effect Allows you to adjust the brightness or contrast of the image or to invert the image Properties Shows the properties of the image For further details about the Image Manager application refer to the on screen help 74 Xerox WorkCentre 3550 User Guide E mail E mailing with your machine lets you turn pictures and text int
11. Network Scan Manager If you have installed the scan driver the Network Scan Manager program has been automatically installed too Through this program you can change scan settings and add or delete the folders where scanned documents are saved on your computer Note The Xerox Network Scan Manager program can only be used in the Windows system 1 Select the Network Scan Manager e For Windows From the Start menu select All Programs gt Xerox gt Network Scan gt Network Scan Select the appropriate machine from the Xerox Network Scan Manager window 3 Select Properties The Preferences tab allows you to change the saving destination and scan settings add or delete application program and format files 4 Click OK to confirm your settings Preferences Tab Sca n D esti n at i O n Network Scan Properties General Server Advanced Preferences Scan Destination Available Destination list Front Panel Destination list e Available Destination List Shows the list of applications currently linked to scanned images in the PC s registry EEE Sans Select the program you want to use and click the right sue arrow and add to Front Panel Destination List e Front Panel Destination List Shows the list of applications ication to open scanned image Aten e Add Application Allows you to add an application to the Available Destination List nese ED e e can tolor Black and white x e Remove Applicati
12. Press the up down arrows to highlight the option required e Off Use to deactivate the feature e Left Page Only Use to scan and copy the left page of a bound document e Right Page Only Use to scan and copy the right page of a bound document e Both Pages Use to scan and copy both pages of a bound document The left page of the book first will be scanned first Select OK to save your selections and press Menu to return to the top level menu Place the book original face down on the document glass with the spine of the book lined up with the book marker at the center of the rear edge of the document glass Press Start If another page requires scanning select Yes to add another page Place the new page to be scanned on the document glass and press OK When you have finished scanning all the pages required select No at the Another Page prompt Xerox WorkCentre 3550 User Guide Using the Layout Options Booklet Creation This allows you to print your document on both sides of the paper and arranges the pages so that the paper can be folded in half after printing to produce a booklet 1 a CRM ee SEL RS Insert the documents neatly into the document feeder face up The first page should be on top with the headings towards the left of the machine Note The originals must be loaded in the document feeder to enable the Booklet Creation feature to be selected Press Copy on the control panel Pres
13. WorkCentre 3550 language C configure the device for automatic meter readings SMart eSolutions allows the A A A device to automatically send data to Xerox Internet Services g Index pes DD General E smart eSolutions to be used for billing Meter Assistant and a SMart eSolutions print cartridge replenishment Supplies TR CC Assistant Le SMart eSolutions a M Meter SMart eSolutions provides the following Fins features 7 Billing meter information sent in last transmission e MeterAssistant Submits meter Billing Meter Count reads to Xerox from network devices el iaraa N A Name XRXOOOOAAAFFD29 e e z DNS SuppliesAssistant Manages print es Meter Email ee cartridge supplies for network Location equipment and also monitors actual Refresh Status usage 110 Xerox WorkCentre 3550 User Guide Status Supplies This option provides information on the Pree life of the print cartridge WorkCentre 3550 Select your tanguage 2 ied Use the Order Supplies link to access the Xerox website and search for supplies information Xerox WorkCentre 3550 111 User Guide Jobs Jobs Use this option to check the status of your job The Active Jobs list displays a list of WorkCentre 3550 Ent vaur np ECS the current jobs and the status of each job a o ac Active Jobs Select Delete to delete the highlighted job Select Refresh to update th
14. e DRPD must be set up again if you re assign your fax number or connect the machine to another telephone line e After DRPD has been set up call your fax number again to verify that the machine answers with a fax tone Then have a call placed to a different number assigned to that Xerox WorkCentre 3550 143 User Guide Fax Setup same line to be sure the call is forwarded to the extension telephone or answering machine plugged into the EXT socket Defaults 1 Press Machine Status on the control panel 2 Press the up down arrows to highlight Fax Setup and press OK 3 Enter the Administrator s Password using the keypad Refer to Accessing the Setup Options on page 128 for instructions 4 Press the up down arrows to highlight Defaults and press OK The following fax Defaults options and settings are available Note indicates the factory default setting Description Settings Lighten Darken Use this option to select the Lightest default Lighten Darken setting Light for Fax jobs Normal Dark Darkest Resolution Use this option to select the Standard default Resolution setting for Fine Fax jobs Super Fine Photo Fax Color Fax 5 Press the up down arrows to highlight the option required and press OK 6 Press the up down arrows to highlight the setting required and press OK to save the selection 7 Continue customizing the fax Defaults as required then press Stop to return to ready mode Auto Report You can set the machin
15. printing a document job whenever print options are changed and then try to restart the job from the beginning Since Unified Linux Driver locks the port while printing the abrupt termination of the driver keeps the port locked and unavailable for subsequent Print jobs If this situation occurs try to release the port by selecting Release port in Port configuration window The machine does not appear Ensure your machine is attached to your computer connected properly on the scanners list via the USB port and is turned on Ensure the scanner driver for your machine is installed on your system Open Unified Linux Driver configurator switch to Scanners configuration then press Drivers Make sure that a driver with a name corresponding to your machine s name is listed in the window Ensure the port is not busy Since functional components of the machine printer and scanner share the same I O interface port simultaneous access of different consumer applications to the same port is possible To avoid possible conflicts only one of them at a time is allowed to gain control over the machine The other consumer will encounter device busy response This usually happens when starting a scan procedure An appropriate message box appears To identify the source of the problem open the Ports configuration and select the port assigned to your scanner port s symbol dev mfp0O corresponds to LP 0 designation displayed in the scann
16. 79 E mail Options 80 E mail Procedure 76 E mailing 76 Energy Program Compliance 217 ENERGY STAR 217 Enter the E mail Address 77 Enter the Fax Number 40 Enter the Quantity 28 Entering Characters 14 Envelope Mode 120 Error Messages 169 European Union 207 Extension Telephone Socket Ext 9 F Fault Messages 169 Faults 161 Bypass Tray 166 Copying 186 Document Feeder 163 Duplex Unit Area 168 Fax 188 Inside the Machine 166 Linux 179 Macintosh 181 Output Area 166 Paper Feeding 173 Paper Jams 164 PostScript Problems 177 Print Quality 182 Printing 175 Scanning 187 Tray 1 165 Tray 2 165 Windows Printing 178 Fax 37 Add Page 44 Address Book 51 Background Suppression 42 Cancel a Job in Memory 44 Confirmation 41 Delayed Start 43 45 Fax Forward 43 Group Dial 52 Lighten Darken 42 Multi Send 43 45 Original Size 43 Priority Send 43 46 Problems 188 Resolution 42 Secure Receive 43 Send Options 45 Setup 140 Speed Dial 51 Fax Auto Report 144 Fax Defaults 144 Fax Forward 48 Deactivating Fax Forward 49 Fax From PC 55 Fax Job Status 41 Fax Number 40 Fax Options 42 Fax Procedure 38 Fax Receiving Defaults 141 Fax Regulations 211 Fax Sending Setups 140 Fax Setup 22 Fax Specifications Connection Approvals 196 Resolution Capability 196 Specifications 196 Telephone Line Type 196 Transmission Speed 196 Faxing 38 Answering Machine 56 Receiving Faxes 56
17. 97 O On Off 11 Operational Safety 199 Operational Safety Information 202 Optional Tray 2 165 Options Copy 29 E mail 80 Fax 42 Scan 66 Orientation 90 Original Size 30 43 67 81 Original Type 29 66 80 Originals 18 26 Output Area 166 Output Color 66 80 Output Module Specifications 194 Output Options 94 Output Tray 8 19 35 159 Overlay 93 Overview Scanning 60 Overview of your Machine 8 P Paper and Media 117 Paper Curls 164 Paper Feeding Problems 173 Paper Jams 164 Paper Level Indicator 8 Paper Loading 17 118 Bypass Tray 119 Envelopes 120 Media Specifications 124 Media Types 125 Paper Size and Type 122 Paper Trays 1 and 2 118 Preparation 118 Paper Options 91 Paper Settings 149 Paper Size and Type 122 Paper Supply Copying 27 Paper Supply Specifications 193 Bypass Tray 193 Trays 1 amp 2 193 Paper Tab 91 Paper Trays 117 Password 128 Pause 14 Pause Redial 40 Poster Copy 30 33 Power Consumption 195 Power Cord 9 Power On Off 11 Power Outlet Electrical Safety 202 Power Save 148 Power Switch 9 Preferences Tab 70 Preparing Paper for Loading 118 Print 85 113 2 Sided 90 Advanced Tab 92 Basic Tab 90 File Download 113 Font Text 92 Graphics Tab 92 Job Settings 94 Layout Options 90 Linux 99 Linux Printer Properties 99 Macintosh 96 Macintosh 2 Sided 97 Macintosh Graphics 96 Macintosh Layout 96 Macintosh N up 97 M
18. Library of Congress Washington D C 20559 Ask for Circular R21 5 5 Certificate of Citizenship or Naturalization Foreign Naturalization Certificates may be photographed 208 Xerox WorkCentre 3550 User Guide ade ciate ae och Copy Regulations Passports Foreign Passports may be photographed Immigration papers Draft Registration Cards Selective Service Induction papers that bear any of the following Registrant s information Earnings or Income Court Record Physical or mental condition Dependency Status Previous military service Exception United States military discharge certificates may be photographed 10 Badges Identification Cards Passes or Insignia carried by military personnel or by members of the various Federal Departments such as FBI Treasure etc Unless photograph is ordered by the head of such department or bureau Reproducing the following is also prohibited in certain states Automobile Licenses Drivers Licenses Automobile Certificates of Title The above list is not all inclusive and no liability is assumed for its completeness or accuracy In case of doubt consult your attorney Xerox WorkCentre 3550 209 User Guide Copy Regulations Canada Parliament by stature has forbidden the reproduction of the following subjects under certain circumstances Penalties of fine or imprisonment may be imposed on those guilty of making such reproductions 1 2 3 4 Current
19. Receiving Faxes in Memory 57 Redial 40 FCC Regulations 206 Feature Specifications 196 File Download 113 File Format 66 80 Font Text 92 Formatting a USB Memory Device 106 Forward 43 Forwarding Received Faxes 48 Forwarding Sent Faxes 48 Front Door 8 FTP 59 Further Assistance 24 190 G General Care 156 General Care and Troubleshooting 155 General Status 110 Getting Started 7 Graphics Tab 92 Group Dial 52 H Health amp Safety Contact Information 218 Help 24 190 I ID Card Copy 30 31 Image Manager 73 Information 20 Information Pages 20 134 Inserting a Pause 14 Inserting the USB Memory Device 102 Inside the Machine 166 Install Printer Software 86 Internal Areas 159 Interrupt Printing button 12 J Job Settings 94 Job Status Copy 28 E mail 79 Fax 41 Scan 65 Xerox WorkCentre 3550 221 User Guide Job Status button 12 Job Type Settings 72 Jobs 112 K Keypad 12 13 Keypad Characters 14 Keypad Dial 40 L Language 147 Layout 30 Layout Options 90 Lighten Darken 29 42 66 80 Linux Image Manager 73 Printer Properties 99 Linux Printing 99 Linux Problems 179 Linux Scanning 72 Job Type Settings 72 Loading Documents 18 26 Loading Paper 17 117 118 Bypass Tray 119 Envelopes 120 Media Specifications 124 Media Types 125 Paper Size and Type 122 Paper Trays 1 and 2 118 Loading the Paper Trays 118 Local Address Book 82 Local Prin
20. The scan driver must be installed on your PC prior to use The scanned data will be stored in the connected computer s My Documents folder Network PC Using this option the scanned data will be stored to a networked PC in the My Documents folder SMB Using this option you can scan an image and upload it to a shared folder on an SMB server FTP Using this option you can scan an image and upload it to an FTP server For instructions on setting up and configuring the Scan function refer to the System Administrator Guide Scanning Methods Your machine offers the following ways to scan an image using a local connection 60 TWAIN TWAIN drivers handle the communication between computer software and the scanning device Scanning an image launches the selected application enabling you to control the scanning process This feature can be used via a local connection or a network connection Refer to Scan Using TWAIN on page 68 WIA WIA stands for Windows Image Acquisition To use this feature your computer must be connected to the machine via a USB cable Refer to Scan Using WIA Driver on page 69 Xerox WorkCentre 3550 User Guide Scan Procedure Scan Procedure Using Scan an electronic file can be created from a hard copy original The electronic file can be filed to a specified destination This section describes the basic procedure for scanning Follow the steps below e Load the Documents on page 61 e Select the Sc
21. all incoming faxes go into memory and can be printed by entering a 4 digit password Print Use this option to print the faxes received into memory If a 4 digit password was set when activating Secure Receive this password will be required to print the faxes Refer to Using Secure Receive on page 50 for instructions Xerox WorkCentre 3550 43 User Guide Fax Options Feature Add Page Cancel Job 44 Description Use to add additional documents to a delayed Fax job which is saved in memory You can cancel a delayed Fax job which is saved in memory Xerox WorkCentre 3550 User Guide Options Refer to Adding Documents to a Delayed Fax on page 46 for instructions Refer to Canceling a Delayed Fax on page 46 for instructions Using Fax Send Options Using Fax Send Options Multi Send You can use the Multi Send feature to send a fax to multiple locations The fax is automatically stored in memory and then transmitted from memory to the fax destinations entered After transmission the job is automatically erased from memory You cannot send a color fax using this feature 1 2 3 4 Press Fax on the control panel Press Menu on the control panel Press the up down arrows to highlight Multi Send and press OK Enter the number of the first receiving fax machine and press OK You can select speed dial numbers or a group dial number using the Address book button For details see Addres
22. Color Original Type Background Suppression Description Use this option to select the default File Format for Scan jobs Use this option to select the default Lighten Darken option for Scan jobs Lighten Darken adjusts the lightness or darkness of the output Use this option to select the default Output Color setting for Scan jobs Use this option to select the default Original Type for Scan jobs Use to automatically reduce or eliminate the dark background resulting from scanning colored paper or newspaper originals Settings PDF TIFF Multi Page TIFF JPEG Lightest Light Normal Dark Darkest Color Grayscale Black and White Text Photo and Text Photo Xerox WorkCentre 3550 User Guide 145 Scan Defaults 146 Option Description Resolution Use this option to select the default Resolution for Scan jobs Original Size Use this option to select the default Original Size setting for Scan jobs Settings e 600 dpi Note 600dpi is only supported for Scan to USB when the maximum memory is installed 300 dpi 200 dpi 100 dpi A4 Letter A5 B5 Letter Legal Executive Folio Oficio Press the up down arrows to highlight the option required and press OK Press the up down arrows to highlight the setting required and press OK to save the selection Continue customizing the Scan Defaults as required then press Stop to return to ready mode Xerox Work
23. Features on page 64 Press OK If Authentication is enabled enter your Login ID and Password if required Press the up down arrows until the server you want highlights and press OK e a gt Press the up down arrows to highlight the File Format you want and press OK The images are scanned and filed to the destination selected Scan to SMB Make sure that your machine is connected to a network Make sure the machine has been configured using CentreWare Internet Services Refer to the System Administrator guide for instructions 1 Press the Scan button on the control panel 2 Press the up down arrows to highlight SMB 3 Press the 2 Sided button or Menu button to customize Scan settings Refer to Select the Features on page 64 4 Press OK Xerox WorkCentre 3550 63 User Guide Scan Procedure 5 If Authentication is enabled enter your Login ID and Password if required 6 Press the up down arrows until the server you want highlights and press OK 7 Press the up down arrows to highlight the File Format you want and press OK The images are scanned and filed to the destination selected Select the Features Various features can be selected for your scan job when the machine is in the Ready mode Once you have made a selection press Back to return to the Ready screen 1 Press the 2 Sided button on the control panel The following 2 Sided options are available e 1 1 Sided Use this option for 1 sided originals
24. If you still do not see the paper go to the next step 4 Open the rear door 5 Unfold the duplex guide fully 6 Pull the jammed paper out 7 Fold the duplex guide and close the rear door 168 Xerox WorkCentre 3550 User Guide Troubleshooting Error Messages Use the following information to solve problems on the machine Some messages may not appear in the display depending on options or models Note xxx indicates the media type zzz indicates the paper size yyy indicates the tray Message Meaning Suggested Solutions BOOTP problem There is a problem with the e Check your network BOOTP has a problem network environment or contact your Reconfigure DHCP static IP network administrator BOOTP problem There is a problem with the e Check your network BOOTP has a problem Switching network environment or contact your to Auto IP network administrator Connection Error Connection with the SMTP server e Check the server settings and failed the network cable Data Read Fail Time expired while reading data e Try again Check USB key Data Write Fail Storing to the USB memory failed e Check the available USB Check USB key memory space DHCP problem There is a problem with the e Check your network DHCP has a problem Reconfigure network environment or contact your BOOTP static IP network administrator DHCP problem There is a problem with the e Check your network DHCP has a problem Switching t
25. Number Press the Fax button on the control panel Enter the recipient s fax number by e Keypad Dial Use this option to enter the number using the keypad For instructions refer to Using the Keypad on page 13 e Manual Dial Allows you to get the dial tone before entering the fax number e Pause Redial Allows you to send to the last number or list of numbers dialed For information about entering a Pause within the number refer to Inserting a Pause on page 14 e Speed Dial For a one digit 0 9 speed dial number press and hold the corresponding digit button on the keypad For a two or three digit speed dial number press the first digit button s and then hold down the last digit button e Address Book Select the Address Book button to access the address book and select a Speed Dial or Group Dial entry to add to the recipient list Refer to Address Book on page 51 for instructions Start the Job 40 Press the Start button If using the document glass to scan 2 sided originals the machine displays a message when ready to scan side 2 Continue scanning until all sides have been scanned The machine scans the originals dials the entered number and attempts to connect with the remote fax machine Once connected the machine sends the Fax job If the number you have dialed is busy or there is no answer when you send a fax the machine automatically redials the number every three minutes up to seven times according to
26. OS a D Ran 200 Safety Labels and Symbols 222 201 Operational Safety Information 202 BOSC REGUIU ON E ean ncaa kek aoe sue seo EEES wee ea ee EE oe 206 CODY REGUIGHIONS a a na end a Rede ARAR ERRET 208 POX RE UOGONS aar EENE es T 211 Material Safety DOUG sssi EE OE EANNA dede 214 Product Recycling and DISPOSAL 5050s 2 4 43 4442 siemens tetes eo 215 Energy Program Compliance 0 0 cece eee 0 217 EH amp S Contact nfOrmation 20444644000600 9 e0nenwnwewenedduecdeetdcedecedicadgceeoeere 218 IndexIndex Xerox WorkCentre 3550 5 User Guide Xerox WorkCentre 3550 User Guide Getting Started This chapter includes Machine Overview on page 8 Powering on the Machine on page 11 Control Panel Overview on page 12 Supplied Software on page 16 Loading Paper on page 17 Loading Documents on page 18 Media Output Locations on page 19 Machine Status on page 20 General Care and Consumables on page 23 Further Assistance on page 24 Xerox WorkCentre 3550 User Guide 7 Machine Overview Machine Overview Before you use your machine take some time to familiarize yourself with the various features and options Front View Document Feeder Cover Document Feeder Width Guides Document Feeder Input Tray Document Feeder Output Tray Control Panel Output Tray USB Memory Port Bypass Tray Tray 1 Tray 2
27. Optional 8 Xerox WorkCentre 3550 User Guide 6666666606 Paper Level Indicator Front Door Handle Print Cartridge Bypass Tray Extension Bypass Tray Paper Width Guides Document Glass Cover Document Glass Scanner Lock Switch Machine Overview Rear View Card Reader Slot Power Switch USB Port Power Cord Network Port Rear Door Telephone Line Socket Duplex Unit Extension Telephone Socket Ext Machine Components Component Xerox WorkCentre 3550 Xerox WorkCentre 3550 9 User Guide Machine Overview Component Xerox WorkCentre 3550 10 Xerox WorkCentre 3550 User Guide Powering on the Machine Powering on the Machine The On Off switch and the power inlet are at the rear of the machine 1 Connect the AC Power Cord to the machine and a power outlet The power cord must be plugged into a grounded power socket 2 Press the ON OFF switch to the ON I position To power OFF press the ON OFF switch to the O position Xerox WorkCentre 3550 11 User Guide Control Panel Overview Control Panel Overview Power Saver Start ES er Sept ere UT rr ee Machine Status Use to access machine information status information the machine serial number and to print reports Display Screen Displays and selects all the available programming features plus general machine information
28. Other 60 to 163 g m 16 to 43 lb i The media types are shown in the Printing Preferences This paper type option allows you to set the type of paper to be loaded in the tray Xerox WorkCentre 3550 125 User Guide Media Specifications 126 Xerox WorkCentre 3550 User Guide Machine Status and Setups 10 This chapter identifies the key settings that you can customize to meet your requirements Changing these settings is easy and will save you time when using the machine This chapter includes Machine Status Menu on page 128 Information Pages on page 134 Copy Defaults on page 136 E mail Defaults on page 138 Fax Setup on page 140 Scan Defaults on page 145 System Setup on page 147 Network Settings on page 154 Xerox WorkCentre 3550 127 User Guide Machine Status Menu Machine Status Menu All the machine setup features are accessed through the Machine Status button on the control panel The setup and default options should be setup and customized by the System Administrator Therefore access to these options is passcode protected Accessing the Setup Options To access the default and setup options 1 Press the Machine Status button on the Control Panel 2 Press the up down arrow buttons to highlight the required option Press OK 3 Enter the Administrator s Password using the keypad The default is 1111 Copy E mail Fox Scan Note You may have to press the 1 key several times to en
29. Paper Feeding Problems Condition Suggested Solutions e Clear the paper jam See Paper Jams on page 164 Paper sticks together e Check the maximum paper capacity of the tray See Paper Supply on page 193 e Make sure that you are using the correct type of paper See Media Types on page 125 Paper jams during printing Remove paper from the tray and flex or fan the paper e Humid conditions may cause some paper to stick together Xerox WorkCentre 3550 173 User Guide Troubleshooting Condition Suggested Solutions Multiple sheets of paper do not e Different types of paper may be stacked in the tray Load paper of only feed one type size and weight Paper does not feed into the Remove any obstructions from inside the machine machine Paper has not been loaded correctly Remove paper from the tray and reload it correctly e There is too much paper in the tray Remove excess paper from the tray e The paper is too thick Use only paper that meets the specifications required by the machine See Paper Supply on page 193 e If you are printing on special media use the Bypass Tray e If an original does not feed into the machine the document feeder rubber pad may require to be replaced Contact a service representative The paper keeps jamming e There is too much paper in the tray Remove excess paper from the tray If you are printing on special materials use the Bypass Tray e An incorrect type of pap
30. Set the scan options on this program 6 Scan and save your scanned image For more information about using Image Capture use the Image Capture help option Use TWAIN compliant software to apply more scan options You can also scan using TWAIN compliant software such as Adobe Photoshop Scan processes differ according to the TWAIN compliant software being used Please refer to the User Guide supplied with the software for instructions If scanning does not operate in Image Capture update Mac OS to the latest version Image Capture operates correctly in Mac OS X 10 3 9 or higher and Mac OS X 10 4 7 or higher Xerox WorkCentre 3550 71 User Guide Linux Scanning Linux Scanning You can scan a document using the Unified Driver Configurator window Make sure that the machine is powered on and connected to your computer via USB cable or connected to the network Install the scan driver Follow the install instructions provided with your driver Scanning 1 2 3 11 12 13 Double click the Unified Driver Configurator on your desktop Click the button to switch to Scanners Configuration Select the scanner on the list e If you use only one machine device and it is connected to the computer and turned on your scanner appears on the list and is automatically selected e If you have two or more scanners connected to your computer you can select any scanner to work at any time For example while acquisition is in pr
31. WARNING Do not use pressurized air spray cleaning aids on or in this equipment Some pressurized air spray containers contain explosive mixtures and are not suitable for use in electrical applications Use of such cleaners can result in a risk of explosion and fire 158 Xerox WorkCentre 3550 User Guide General Care Document Glass and Constant Velocity Transport CVT Glass To ensure optimum print quality at all times regularly clean the glass areas of your machine This helps avoid output with lines streaks smears spots and other marks that may appear on the output when scanning documents When you use the document feeder your documents will pass over the stationary scanner using the Constant Velocity Transport CVT glass Any dirt or marks on this piece of glass will cause lines or streaks on your copies faxes or scanned images Also any marks or dirt on the Constant Velocity Transport CVT glass cover may show through the document and appear on your scanned images 1 Use a lint free cloth lightly dampened with Xerox Anti Static or general cleaning fluid or another suitable non abrasive glass cleaner to clean the document glass and the Constant Velocity Transport glass 2 Wipe away any residue with a clean cloth or paper towel 3 Use a lint free cloth lightly dampened with water Xerox cleaning fluid or Xerox film remove to clean the under side of the document feeder and the Constant Velocity Transport glass cover
32. Yes highlights to add or delete more numbers and repeat the steps When you have finished press the left right arrows to select No at the Another Number and press OK 10 Press Stop to return to ready mode Using Group Dial Numbers To use a group dial entry you need to search for and select it from memory When you are prompted to enter a fax number while sending a fax press Address Book There are two ways to search for anumber in memory You can either scan from A to Z sequentially or you can search by entering the first letters of the name associated with the number Searching Sequentially oe SS Press Fax on the control panel Press Address Book on the control panel Press the up down arrows to highlight Search amp Dial and press OK Press the up down arrows to highlight Group Dial and press OK Press the up down arrows to highlight All and press OK Press the up down arrows until the name and number you want highlights You can search upwards or downwards through the entire memory in alphabetical order Searching using the Name 1 OS a a Press Fax on the control panel Press Address Book on the control panel Press the up down arrows to highlight Search amp Dial and press OK Press the up down arrows to highlight Group Dial and press OK Press the up down arrows to highlight Search ID and press OK Enter the first few letters of the name you want Press the up down arrows until the group dial s name
33. are present e Anenvironment with salty air e Do not store comsumables directly on the floor e Do not touch the surface of the photosensitive drum in the Print Cartridge e Do not expose the Print Cartridge to unnecessary vibrations or shock e Never manually rotate the drum in the Print Cartridge especially in the reverse direction this can cause internal damage and toner spillage Replacing the Print Cartridge Print cartridges contain components that are sensitive to light temperature and humidity Follow the recommendations provided to ensure the optimum performance highest quality and longest life from your new print cartridge Store the cartridge in the same environment as the printer it will be used in this should be in controlled office temperature and humidity conditions The print cartridge should remain in its original unopened package until installation If the original packaging is not available cover the top opening of the cartridge with paper and store in a dark cabinet Opening the cartridge package prior to use dramatically shortens its operating life When the print cartridge is empty the Toner is empty Replace with new one message appears on the display The machine stops printing and incoming faxes are saved in memory At this stage the print cartridge needs to be replaced Replace the print cartridge using the following instructions 1 Release both latches on the side of the front door and open the door 2
34. bank notes or current paper money Obligations or securities of a government or bank Exchequer bill paper or revenue paper The public seal of Canada or of a province or the seal of a public body or authority in Canada or of a court of law Proclamations orders regulations or appointments or notices thereof with intent to falsely cause same to purport to have been printed by the Queens Printer for Canada or the equivalent printer for a province Marks brands seals wrappers or designs used by or on behalf of the Government of Canada or of a province the government of a state other than Canada or a department board Commission or agency established by the Government of Canada or of a province or of a government of a state other than Canada Impressed or adhesive stamps used for the purpose of revenue by the Government of Canada or of a province or by the government of a state other than Canada Documents registers or records kept by public officials charged with the duty of making or issuing certified copies thereof where the copy falsely purports to be a certified copy thereof Copyrighted material or trademarks of any manner or kind without the consent of the copyright or trademark owner The above list is provided for your convenience and assistance but it is not all inclusive and no liability is assumed for its completeness or accuracy In case of doubt consult your solicitor Other Countries Copying certain documen
35. between 0 and 99 and press OK If an entry is already stored in the number you choose the display shows the message to allow you to change it 6 Enter the name you want and press OK For details on how to enter alphanumeric characters refer to Using the Keypad on page 13 7 Enter the first few letters of the speed dial s name you want Press the up down arrows until the name and number you want highlights and press OK 9 Press OK when Yes highlights at the Add Another prompt Repeat the steps to include other speed dial numbers into the group When you have finished press the left right arrows to select No at the Add Another prompt and press OK 10 Press Stop to return to ready mode Editing a Group Dial Number Press Fax on the control panel Press Address Book on the control panel Press the up down arrows to highlight New amp Edit and press OK Press the up down arrows to highlight Group Dial and press OK Enter the group dial number you want to edit and press OK Enter the name you want to edit and press OK Enter the first few letters of the speed dial s name you want to add or delete O RER EM Press the up down arrows until the name and number you want highlights and press OK If you entered a new speed dial number Add appears If you enter a speed dial number stored in the group Delete appears 52 Xerox WorkCentre 3550 User Guide Address Book Press OK to add or delete the number Press OK when
36. ccc ccc ee tee teen eet een 2 108 NVGICOMIC acca waubanensedesssecececeee eee aes eee E E eee enon ee eeeneepeseeuaasee 109 SCAS sc aeeeg acct E ee a a ion 110 OS se eeeneseneatesae eset E se eee bees ona eee en eee on anoeonaeee 112 Plier ot eine ewe ae seme seat A de due de us oer 113 PIODEMICS 6250645 45444054owaee eens OEE 114 DO ae aneeeseeseaeeeeuceeueeeeeeeseeseee os 115 Paper and Media Eos 6 10 IP ODE ccarenientecintewa wn ewe eee EE EE EE b4G 8444544084090 e5enEeer 118 Setting Paper Size and Type 4 4244440244220 122 Medid Specifications a Pa RETRACER 124 Machine Status and Setups Machine Status Menti eserse setae nn ose E ENERE EER EERS Erener R 128 INTORMOOM PAJES tcacecunttisnos00hageseeve snare mieeersoersastiGee EEE 134 Oy SiS aati aoe ee eee oe os ey es ee saa ae ee eee ees 136 Esl DEAU 2 51 ea behead ead a a a oo 138 FOR D oss cbse te oe ea es Oe ee ee oe ee eee he ee ee ee eae 140 CORDES are re re A 0e 145 SNS E e 0 0 0 0 147 Network SSI D non 154 General Care and Troubleshooting SOLE a cce gece E E EE E ETE E nese E E EE EE E 156 Xerox WorkCentre 3550 User Guide TOUDE ROOM ee a a 161 AS ASSIS OS a ae 190 12 Specifications Machine Specifications 4444444444224422 192 Electrical Specifications 024428202222 195 F ES D CILICA IONSS A a de a nade eo ra abus 196 13 Safety NOUS
37. connected to a network Make sure the machine has been configured using the Network Scan Manager utility and the scan driver has been installed For instructions refer to the System Administrator guide Note The Xerox Network Scan Manager program can only be used in the Windows system Press the Scan button on the control panel Press the up down arrows to highlight Network PC Press the 2 Sided button to customize Scan settings Press OK If you see the Not Available message check the connection and or setup Press the up down arrows to highlight the Login ID you want and press OK Enter the Password using the keypad and press OK ao eS aS Press the up down arrows to highlight the Scan Destination you want and press OK The default setting is My Documents 8 Press the up down arrows to highlight the Resolution you want and press OK 9 Press the up down arrows to highlight the Color you want and press OK 10 Press the up down arrows to highlight the File Format you want and press OK The images are scanned and filed to the destination selected Scan to FTP Make sure that your machine is connected to a network Make sure the machine has been configured using CentreWare Internet Services Refer to the System Administrator guide for instructions 1 Press the Scan button on the control panel 2 Press the up down arrows to highlight FTP 3 Press the 2 Sided button or Menu button to customize Scan settings Refer to Select the
38. different telephone numbers In Fax Setup Settings Add Allows you to add up to 10 junk fax numbers Delete Allows you to delete one fax number or all the fax numbers from the list Off For instructions on setting up DRPD Mode refer to Setting up DRPD Mode on page 143 this menu you can set the machine to recognize which ring patterns to answer Off Long Edge Short Edge Duplex Print Set this duplex feature to save paper When the machine prints the received fax data it prints them on both sides of the paper Setting up DRPD Mode To set up the DRPD mode 1 Press Machine Status on the control panel 2 Press the up down arrows to highlight Fax Setup and press OK 3 Enter the Administrator s Password using the keypad Refer to Accessing the Setup Options on page 128 for instructions 4 Press the up down arrows to highlight Receiving and press OK 5 Press the up down arrows to highlight Receive Mode and press OK Press the up down arrows to highlight DRPD and press OK Waiting Ring appears on the display 7 Call your fax number from another telephone It is not necessary to place the call from a fax machine When your machine begins to ring do not answer the call The machine requires several rings to learn the pattern When the machine completes learning the display shows Completed DRPD Setup If the DRPD setup fails Error DRPD Ring appears 8 Press OK when DRPD appears Notes
39. displayed Note To find the IP Address of your machine print a configuration report For instructions refer to Information Pages on page 134 Xerox WorkCentre 3550 User Guide Welcome Welcome The Welcome page provides information Internet Services about your machine and access to the WorkCentre 3550 CentreWare Internet Services options uot A summary of the machine features is listed along with the machine name and address details Use the Refresh Status to m a g Breeton update the machine status information a If a different language is required select Soh ocr tnt pining ing a For m an ea the language drop down menu and SS ee a change to the language required Use the Index option to navigate to specific topics or the Help option to access Xerox com for further assistance Xerox WorkCentre 3550 109 User Guide Status Status Use this option to review status information about your machine General Status This option provides information about proie the paper trays the total number of WorkCentre 3550 an one impressions made and the current polling interval Sirius To change the polling interval use the drop down menu and select the number of ST seconds required Select Change Refresh ms 1 oran Behavior to confirm the change Hax Capacity Change Betreah Bohne SMart eSolutions SMart eSolutions provides a setup page to guide you through the steps required to Se j i
40. door Printing automatically resumes Output Area 1 Release both latches on the side of the front door and open and close the door The jammed paper is automatically ejected from the machine 2 If you do not see the jammed paper go to next step 166 Xerox WorkCentre 3550 User Guide Troubleshooting Gently pull the paper out of the output tray If you do not see the jammed paper or if there is any resistance when you pull stop and go to the next step Open the rear door If you see the jammed paper pull down the pressure levers on each side and remove the paper If you still do not see the paper go to the next step Unfold the duplex guide fully and release the pressure lever on each side While pushing the fuser lever to the right open the fuser door Pull the jammed paper out Return the lever door and guide to their original position Close the rear door Printing automatically resumes Xerox WorkCentre 3550 User Guide 167 Troubleshooting Duplex Unit Area If the duplex unit is not inserted correctly a paper jam may occur Make sure that the duplex unit is inserted correctly The duplex unit is located at the rear of the machine 1 Pull the duplex unit out of the machine 2 Remove the jammed paper from the duplex unit If the paper does not come out with the duplex unit remove the paper from the bottom of the machine 3 Insert the duplex unit into the machine
41. e 2 gt 1 Sided Use this option for 2 sided originals e 2 gt 1 Sided Rotated Use this option for 2 sided originals which have the second side rotated This option will rotate the second side image 180 degrees Select the 2 Sided option required using the up down arrows and press OK 2 The following features are available through the Menu button for Scan to USB Scan to FTP and Scan to SMB Sets the file format of the saved image Output Color Sets the color mode of the scanned image Lighten Darken Provides manual control to adjust the lightness or darkness of the scanned images Background Suppression Use to automatically reduce or eliminate the dark background resulting from scanning colored paper or newspaper originals Original Type Used to improve the image quality by selecting the document type for the originals Resolution Sets the image resolution A Sets the image resolution A higher resolution increases the file size resolution increases the Sets the image resolution A higher resolution increases the file size size a Size Use to set the size of the image being scanned Press the up down arrows until the feature you want highlights and press OK Select the setting required and press OK For information about each of the options refer to Scan Options on page 66 64 Xerox WorkCentre 3550 User Guide Scan Procedure Start the Job 1 Press the Start button 2 If using the document glass to scan
42. highlight Layout and press OK Press the up down arrows to highlight Clone Copy and press OK Select OK to save your selections and press Menu to return to the top level menu d E a Load originals and press Start 34 Xerox WorkCentre 3550 User Guide Media Output Locations Media Output Locations The machine has two output locations e Output Tray face down e Rear Door face up The machine sends output to the Output Tray by default If printing on envelopes and other special media the Rear Door is recommended Using the Output Tray The Output Tray collects printed paper face down in the order in which the sheets were printed The Output Tray should be used for most jobs To use the Output Tray make sure that the Rear Door is closed Notes e If paper coming out of the Output Tray has problems such as excessive curl try printing to the Rear Door e To avoid paper jams do not open or close the Rear Door while the printer is printing Using the Rear Door Using the Rear Door paper comes out of the machine face up Printing from the Bypass Tray to the Rear Door provides a straight paper path Using the Rear Door might improve the output quality when printing on special media To use the Rear Door pull on the handle to open the Rear Door and flip open the inner flap The output is delivered to the Rear Door when the Rear Door is open If printing envelopes or other special media open the rear cover and
43. in progress Pressing Stop also exits the Menu Mode If you have logged in to use the machine pressing Stop will bring up the Log Out option Start Use to activate a job Using the Keypad As you perform various tasks you may need to enter names and numbers For example when you set up your machine you enter your name or your company s name and the fax number When you store fax numbers or e mail addresses in memory you may also enter the corresponding names 1 When you are prompted to enter a letter locate the button labeled with the character you want Press the button until the correct letter appears on the display e For example to enter the letter O press 6 labeled with MNO e Each time you press 6 the display shows a different letter M N O m n o and finally 6 2 You can enter special characters such as amp Refer to Keypad Characters on page 14 3 To enter additional letters repeat step 1 If the next letter is printed on the same button wait 2 seconds between presses or move the cursor by pressing the right arrow button and then press the button again The cursor will move to the right and the next letter will appear on the display If you make a mistake while entering a number or name press the left arrow button to delete the last digit or character Then enter the correct number or character 4 You can enter a space by pressing 1 twice 5 When you have finished entering letters press
44. is 1111 5 Select E mail gt E mail Setup gt Local Address Book The screen shows Local Address Book on the right side of the screen Click Add 6 When the Add E Mail screen appears select the Index number enter User Name and E mail Address 7 Click Apply Group 1 Open the web browser from your workstation 2 In the URL field enter http followed Home Xerox WorkCentre 3550 Windows Internet Explorer by the IP Address of the machine For i example if the IP Address is 192 168 100 100 enter the following into the URL field http 192 168 100 100 inasa Sar Ati WorkCentre 3550 3 Press Enter to view the Welcome page The CentreWare Internet Services options for your machine are displayed Note To find out the IP Address of your machine print a configuration report For instructions refer to Information Pages on page 134 82 Xerox WorkCentre 3550 User Guide Address Book Make sure you have configured Local Address Book Select the Properties tab and enter the login details The default User Name is admin and the default password is 1111 Select E mail gt E mail Setup gt Group Address Book The screen shows Group Address Book on the right side of the screen Click Add Select the Group number and enter Group Name Select e mail addresses by clicking the check boxes Searching the Address Book There are two ways to search for an address in memory You can either preview the entries from 0 to 199 seque
45. is the default resolution and the best choice in most cases 200 dpi Recommended for average quality text documents and line art Does not produce the best image quality for photos and graphics 100 dpi Recommended for lower quality text documents or if a smaller file size is required A4 A5 B5 Letter Legal Executive Folio Oficio Xerox WorkCentre 3550 67 User Guide Scan Using TWAIN Scan Using TWAIN If you want to scan documents using other software you will need to use TWAIN compliant software such as Adobe Photoshop Follow the steps below to scan with TWAIN compliant software 1 Make sure that the machine is connected to your computer and powered on 2 Install the TWAIN driver Follow the install instructions provided with your driver 3 Load originals face up into the document feeder or place a single original face down on the document glass Open an application such as Adobe Photoshop Open the TWAIN window and set the scan options Scan and save your scanned image 68 Xerox WorkCentre 3550 User Guide Scan Using WIA Driver Scan Using WIA Driver Your machine also supports the Windows Image Acquisition WIA driver for scanning images WIA is one of the standard components provided by Microsoft Windows XP and works with digital cameras and scanners Note The WIA driver works only on Windows XP Vista 7 0 with a USB port 1 Make sure that the machine is connected to your computer and powered
46. list If not open Add new printer wizard to set up your machine Check if the machine is started Open Printers configuration and select your machine on the printers list Look at the description in the Selected printer pane If its status contains Stopped press the Start button Normal operation of the machine should be restored The stopped status might be activated when some problems in printing occurred For instance this could be an attempt to print a document when the port is claimed by a scanning application Ensure the port is not busy Since functional components of the machine printer and scanner share the same I O interface port simultaneous access of different consumer applications to the same port is possible To avoid possible conflicts only one of them at a time is allowed to gain control over the machine The other consumer will encounter device busy response You should open ports configuration and select the port assigned to your machine In the Selected port pane you can see if the port is occupied by some other application If this is the case you should either wait for completion of the current job or press the Release port button Check if your application has special print option such as oraw If oraw is specified in the command line parameter then remove it to print properly For Gimp front end select print gt Setup printer and edit command line parameter in
47. machine for extended periods of time e Check that the paper is within specification See Paper Supply on page 193 186 Xerox WorkCentre 3550 User Guide Troubleshooting Condition Suggested Solutions Frequent copy paper Fan the stack of paper then turn it over in the tray Replace the paper in the tray jams occur with a fresh supply Check adjust the paper guides if necessary Ensure that the paper is the proper paper weight Check for copy paper or pieces of copy paper remaining in the machine after a paper jam has been cleared Print cartridge Your originals may contain pictures solids or heavy lines For example your produces fewer originals may be forms newsletters books or other documents that use more copies than toner expected before The document feeder may be left open while copies are being made running out of toner Turn the machine off and back on Scanning Problems Condition Suggested Solutions The scanner does not Make sure that you place the original to be scanned face down on the document work glass or face up in the document feeder There may not be enough available memory to hold the document you want to scan Check that the machine cable is connected properly Make sure that the machine cable is not defective Switch the cable with a known good cable If necessary replace the cable Check that the scanner is configured correctly Check scan setting in the Network Scan Manager
48. number To enter more fax numbers press OK when Yes highlights and repeat the steps You can add up to 10 destinations Note Once you entered a group dial number you cannot enter another group dial numbers anymore Xerox WorkCentre 3550 45 User Guide Using Fax Send Options When you have finished entering fax numbers press the left right arrows to select No at the Another No prompt and press OK Enter the Job Name you want and press OK If you do not want to assign a name skip this step For details on how to enter alphanumeric characters refer to Using the Keypad on page 13 Enter the time using the number keypad and press OK If you set a time earlier than the current time the fax will be sent at that time on the following day Load originals and press Start to start storing the scanned original data into memory If using the document glass to scan more than one original select Yes to add another page Load another original and press OK When you have finished select No at the Another Page prompt The machine returns to ready mode The display reminds you that you are in ready mode and that a delayed fax is set Adding Documents to a Delayed Fax You can add additional documents to the delayed Fax job which is saved in memory ee Load the originals to be added and select the fax settings required Press Fax on the control panel Press Menu on the control panel Press the up down arrows to highlight Add Page a
49. number of times the machine rings before answering an incoming call This option allows the machine to automatically print the page number and the date and time of reception at the bottom of each page of a received fax This code allows you to initiate fax reception from an extension phone plugged into the EXT socket on the back of the machine If you pick up the extension phone and hear fax tones enter the code It is preset to 9 at the factory When receiving a fax containing pages longer than the paper loaded in the paper tray the machine can reduce the size of the image to fit the size of the paper loaded in the machine Note With this feature set to Off the image will be divided and printed actual size on two or more pages When receiving a fax containing pages longer than the paper in your machine the machine can discard a specific length from the end of the received fax Note If Auto Reduction has been turned on the machine will reduce the fax to fit on the existing paper and nothing will be discarded Settings Enter code between 0 9 Junk Fax Setup Note This setting may not be available depending on your country DRPD Mode Description Using this feature the system will not accept faxes received from numbers stored in the memory as junk fax numbers This feature is useful for blocking any unwanted faxes This mode enables a single telephone line to answer several
50. on Install the WIA driver Follow the install instructions provided with your driver 3 Load originals face up into the document feeder or place a single original face down on the document glass 4 Scan the originals using the following instructions Windows XP a From the Start menu select Control Panel gt Scanners and Cameras b Double click your scanner driver icon The Scanner and Camera Wizard appears Then click Next c Set the option in Choose scanning preferences window Then click Next d Enter a picture name and select a file format and destination to save the picture e Click Next to scan your originals f Click Next and Finish to view images Windows Vista a From the Start menu select Control Panel gt Scanners and Cameras b Double click Scan a document or picture Windows Fax and Scan application appears You can click on View scanners and cameras to view scanners c If there is no Scan a document or picture open the MS paint program and from the File click From Scanner or Camera d Click New Scan Scan driver appears Choose your scanning preferences e Click Scan Windows 7 a From the Start menu select Control Panel gt Devices and Printers b Click the right mouse button on the device driver icon in Printers and Faxes gt Start Scan New Scan application appears c Choose your scanning preferences d Click Scan Xerox WorkCentre 3550 69 User Guide Network Scan Manager
51. or frayed e A wall panel circuit breaker fuse or other safety device has been tripped e Liquid is spilled into the machine e The machine is exposed to water e Any part of the device is damaged Disconnect Device The power cable is the disconnect device for this device It is attached to the back of the machine as a plug in device To remove all electrical power from the device disconnect the power cable from the electrical outlet Ozone Safety Information This device will produce ozone during normal operation The ozone produced is heavier than air and is dependent on copy volume Providing the correct environmental parameters as specified in the Xerox installation procedure will ensure that the concentration levels meet safe limits If you need additional information about ozone please request the Xerox publication Ozone by calling 1 800 828 6571 in the United States and Canada In other markets please contact your authorized local dealer or Service Provider 204 Xerox WorkCentre 3550 User Guide Operational Safety Information Maintenance Information A WARNING Do not use aerosol cleaners Aerosol cleaners can be explosive or flammable when used on electromechanical equipment e Any operator device maintenance procedures will be described in the user documentation supplied with the device e Do not carry out any maintenance on this device which is not described in the customer documentation e Use supplies and cleani
52. or supplied with the machine should be followed This WARNING alerts users to areas of the machine where there is the possibility of personal f injury This WARNING alerts users to areas of the machine where there are heated surfaces which should not be touched AN Xerox WorkCentre 3550 201 User Guide Operational Safety Information Operational Safety Information Your Xerox machine and supplies have been designed and tested to meet strict safety requirements These include safety agency examination approval and compliance with established environmental standards To ensure the continued safe operation of your Xerox machine follow these safety guidelines at all times Electrical Supply This section provides important electrical supply safety information that you should read before installing or using the device Read the information in the following sections e Power Outlet Electrical Safety on page 202 e Power Cord Electrical Safety on page 202 e Laser Safety Information on page 203 e Device Safety on page 203 e Emergency Power Off on page 204 e Disconnect Device on page 204 Power Outlet Electrical Safety This device must be operated from the type of electrical supply indicated on the data plate label located on the rear cover of the device If you are not sure that your electrical supply meets the requirements please consult your local power company or a licensed electrician for advice The electrical supply
53. outlet should be installed near the device and should be easily accessible A WARNING This device must be connected to a protective earth circuit This device is supplied with a plug that has a protective earth pin This plug will only fit into an earthed electrical outlet This is a safety feature If you are unable to insert the plug into the outlet contact a licensed electrician to replace the outlet Always connect the device to a correctly grounded power outlet If in doubt have the outlet checked by a qualified electrician Improper connection of the device grounding conductor can result in electrical shock Power Cord Electrical Safety e Use only the power cord supplied with this device e Plug the power cord directly into a grounded electrical outlet Do not use an extension cord If you do not know whether or not an outlet is grounded consult a qualified electrician e Do not place this device where people might step on or trip on the power cord e Do not place objects on the power cord 202 Xerox WorkCentre 3550 User Guide Operational Safety Information Laser Safety Information A CAUTION Use of controls adjustments or performance of procedures other than those specified herein may result in hazardous light exposure With specific regard to laser safety the device complies with performance standards for laser products set by government national and international agencies as a Class 1 laser product It does not emit haz
54. promote energy efficient copiers printers fax multifunction machines personal computers and monitors Reducing device energy consumption helps combat smog acid rain and long term changes to the climate by decreasing the emissions that result from generating electricity Xerox ENERGY STAR equipment is preset at the factory to switch to Power Save Mode after a preset time following the last copy print out The default time set for the Xerox WorkCentre 3550 is 30 minutes A more detailed description of this feature can be found in the User Guide Refer to Machine Settings on page 147 for instructions on how to change the Power Save setting Xerox WorkCentre 3550 217 User Guide EH amp S Contact Information EH amp S Contact Information For more information on Environment Health and Safety in relation to this Xerox device and supplies please contact the following customer help lines USA 1 800 828 6571 Canada 1 800 828 6571 Europe 44 1707 353 434 Device safety information is also available on the Xerox website www xerox com about xerox environment 218 Xerox WorkCentre 3550 User Guide Index Numerics 2 Sided Copying 27 Printing 90 97 2 Up 4 Up 30 31 A Accessing the Setup Options 128 Active Jobs 112 Add Page 44 Adding Documents to a Delayed Fax 46 Address Book 40 51 82 Group 82 Group Dial Numbers 52 Individual 82 Printing 83 Searching 83 Speed Dial Numbers 51 Administrat
55. pull down the fuser pressure levers about 90 degrees to improve output quality A CAUTION The fuser area inside the Rear Door of your machine becomes very hot when in use Take care when you access this area Xerox WorkCentre 3550 35 User Guide Media Output Locations 36 Xerox WorkCentre 3550 User Guide Fax This chapter includes Fax Procedure on page 38 Fax Options on page 42 Using Fax Send Options on page 45 Using Fax Forward on page 48 Using Secure Receive on page 50 Address Book on page 51 Fax from PC on page 55 Receiving Faxes on page 56 Xerox WorkCentre 3550 User Guide 37 Fax Procedure Fax Procedure This section describes the basic procedure for sending faxes Follow the steps below Load the Documents on page 38 Select the Features on page 39 Enter the Fax Number on page 40 Start the Job on page 40 Check the Job Status on page 41 Stop the Job on page 41 Fax Confirmation on page 41 If an authentication feature is enabled you may need an account before using the machine To get an account or for more information contact the System Administrator Load the Documents You can load the documents to be faxed either on the document glass or through the document feeder Document Feeder The following steps explain how to load documents using the document feeder 1 Before loading the documents into the document feeder ensure they are in good condition and remove all staples and paper cli
56. rear door 2 Pull down the pressure lever on each side about 45 degrees 3 Close the rear door Note Only use when the printout has more than 20mm curl If the rear door does not close you have pull down the pressure lever too much F doneert Tips for Avoiding Paper Jams By selecting the correct media types most paper jams can be avoided When a paper jam occurs refer toPaper Jams on page 164 e Ensure that the adjustable guides are positioned correctly See Loading the Paper Trays on page 118 e Do not overload the tray Ensure that the paper level is below the paper capacity mark on the inside of the tray e Do not remove paper from the tray while your machine is printing e Flex fan and straighten paper before loading e Do not use creased damp or highly curled paper e Do not mix paper types in a tray e Use only recommended print media See Media Types on page 125 e Ensure that the recommended side of the print media is facing down in the tray or facing up in the Bypass Tray 164 Xerox WorkCentre 3550 User Guide Troubleshooting When a paper jam occurs a warning message appears on the display screen A CAUTION To avoid tearing the paper pull the jammed paper out slowly and gently Follow the instructions in the following sections to clear the jam Tray 1 1 Release both latches on the side of the front door and open and close the door The jammed paper is automatically ejected from
57. the New Hardware Wizard window appears during the installation procedure click Close or Cancel 1 Make sure that the printer is connected to your computer and powered on 2 Insert the supplied CD ROM into your CD ROM drive EEE The CD ROM should automatically run and an installation window appears e Ifthe installation window does not appear Install Software click Start and then Run Type X Setup exe replacing X with the letter which represents View User s Guide your drive and click OK oe Install Acrobat Reader Optional e If you use Windows Vista click Start gt All Install SetlP Utility Optional programs gt Accessories gt Run and type X Setup exe If the AutoPlay window appears Exit Program in Windows Vista click Run Setup exe in Install or run program field and click Continue in the User Account Control window 3 Click Install Software 86 Xerox WorkCentre 3550 User Guide Printing using Windows 4 Click Typical installation for a local printer and 22 Xerox WorkCentre 3550 follow the wizard instructions to install the local Select Installation Type printer xerox Select type that you want and click Next button Note For Custom install instructions refer to the a Sy st em A dm i n i str at or G ui d e 6 os es be re components for a device that is directly connected to user s Typical installation for a network printer Install software for a device that is on network C Cu
58. the factory default settings If the display shows Retry Redial press OK to redial the number without waiting To cancel the automatic redialing press Stop Note To change the time interval between redials and the number of redial attempts refer to Fax Setup on page 140 To print a confirmation or error report refer to Information Pages on page 20 Xerox WorkCentre 3550 User Guide Fax Procedure Check the Job Status 1 Press the Job Status button on the control panel to display job status information A list of Active Jobs is displayed Select your job using the up down arrows and press OK The following Job Options are available e Required Resources Use this option to view the media requirements for incoming Fax jobs e Delete Select this option to delete the job Use the left right arrows to select Yes or No e Details Select this option to display details about the job The job name owner type status and submission time is displayed Stop the Job Follow the steps below to manually cancel an active Fax job 1 ae YS Press the Stop button on the control panel A confirmation is displayed press Stop again to cancel the current Fax job To cancel a queued job press the Job Status button on the control panel to display the active jobs Use the up down arrows and select the job required press OK Select Delete and OK Select Yes to delete the job or No to return to previous screen Fax
59. the network 1 Make sure that the printer is connected to your network and powered on For details about connecting to the network refer to the System Administrator Guide Xerox WorkCentre 3550 87 User Guide Printing using Windows 2 Insert the supplied CD ROM into your CD ROM drive Raa The CD ROM should automatically run and an installation window appears e Ifthe installation window does not appear Install Software click Start and then Run Type X Setup exe replacing X with the letter which represents ka View Warranty your drive and click OK Install Acrobat Reader Optional e If you use Windows Vista click Start gt All OS EEE programs gt Accessories gt Run and type Change Language X Setup exe If the AutoPlay window appears pm ies in Windows Vista click Run Setup exe in Install or run program field and click Continue in the User Account Control window 3 Click Install Software 4 Click Typical installation for a network printer and EF follow the wizard instruction to select and install the select installation Type xerox 6 printer Select type that you want and click Next button Note For Custom install instructions refer to the Sy st em A dmini str at or Gui d e E rl fora sa ce components for a device that is directly connected to user s G i ariei for a Install software for a device that is on network C Custom installation You can select installation options This option is recommended f
60. to 5 transparency sheets or up to 5 envelopes Select the Paper Supply option required using the up down arrows and press OK For more information refer to Paper and Media on page 117 Press the 2 Sided button on the control panel Two sided copies can be made automatically from one or two sided originals e 1 gt 1 Sided Use this option for 1 sided originals when 1 sided copies are required e 1 2 Sided Use this option for 1 sided originals when 2 sided copies are required e 1 gt 2 Sided Rotate Side 2 This option produces 2 sided copies from 1 sided originals and rotates 180 degrees every second side image Use this option to create documents which can be read in a head to toe manner for example a calendar e 2 gt 2 Sided Use this option for 2 sided originals when 2 sided copies are required e 2 gt 1 Sided Use this option for 2 sided originals when 1 sided copies are required e 2 gt 1 Sided Rotate Side 2 This option produces 1 sided copies from 2 sided originals and rotates 180 degrees every second side image The read orientation for this option varies depending on the input originals For example if head to head orientation originals are Xerox WorkCentre 3550 27 User Guide Copy Procedure 4 scanned the output will be head to toe If head to toe orientation originals are scanned the output produced will be head to head Select the 2 Sided option required using the up down ar
61. your received faxes from being accessed by unauthorized people In Secure Receive mode all incoming faxes go into memory until they are accessed and released for printing A 4 digit passcode can be set to prevent faxes being printed by unauthorized users If Secure Receive mode is deactivated any faxes stored in memory are automatically printed Activating Secure Receive Press Fax on the control panel Press Menu on the control panel Press the up down arrows to highlight Secure Receive and press OK Press the up down arrows to highlight On and press OK a a RE Enter a four digit password you want to use and press OK You can activate secure receiving mode without setting a password but cannot protect your faxes Re enter the password to confirm it and press OK When a fax is received in secure receiving mode your machine stores it in memory and shows Secure Receive to let you know that there is a fax received Deactivating Secure Receiving Mode Press Fax on the control panel Press Menu on the control panel Press the up down arrows to highlight Secure Receive and press OK Press the up down arrows to highlight Off and press OK oY ee ee I If required enter the four digit password and press OK The mode is deactivated and the machine prints all faxes stored in memory Printing Secure Faxes Press Fax on the control panel Press Menu on the control panel Press the up down arrows to highlight Secure Receive and pre
62. 0 147 User Guide System Setup Option Description Settings Power Save Use this option to set the time 5 Min the machine waits before e 10Min entering power save mode 15Min e 20 Min e 30Min e 45Min e 60Min e 120 Min Scan PWR Save Scan power save mode allows 30 Min you to save power by turning off 60 Min the scan lamp The scan lamp 120 Min automatically turns off when it is not in use to reduce power consumption and extend the life of the lamp The lamp automatically wakes up after some warm up time when you start scanning Menu Timeout Use to set the time the machine e Off waits before it restores the e 15Sec default settings Soc e 60 Sec e 120 Sec e 180 Sec Held Job Timeout Use to enable the machine to e Enable delete jobs which have been e Disable held in the job list for a specified period of time and have not been cleared by a user Banner Sheet The machine can print a banner e Enable sheet with every print job e Disable Configuration Page If enabled the machine prints e Enable the configuration report when e Disable the device is powered on Altitude Adj The xerographic process used in e Normal your machine to make prints is e High 1 affected by air pressure Air pressure is determined by the height of the machine above sea level The machine will automatically compensate for differences in air pressure if you enable the feature 148 Xerox Wor
63. 170 Xerox WorkCentre 3550 User Guide Troubleshooting Message Meaning Suggested Solutions Network Error There is a problem with the Check your network There is a problem with the network environment or contact your network network administrator Network Problem The machine is not connected Connect the machine to the Network cable is not connected with a network cable network with a network cable Check it Network Problem There is a problem on the network Turn the power switch off and Network card is not installed interface on If the problem persists call for service No Answer The remote fax machine has not Verify the number to ensure The remote fax machine has not answered after several redial that it is correct answered attempts No such job You are performing an Add Pages Check the display to see if or Cancel Job operation but there there are any scheduled jobs are no jobs waiting The display should indicate if any scheduled jobs are in Standby mode for example Delay Fax Original paper Jam The original has jammed in the e Clear the jam See Document document feeder Feeder Jams on page 163 Output bin Full The document output tray is full e The document output tray can Output bin Full Remove printed hold up to 150 sheets of plain paper paper Once the paper is removed from the document output tray the printer resumes printing Paper Empty in yyy There is no paper in the tray e Load paper
64. 2 sided originals the machine displays a message when ready to scan side 2 Continue scanning until all sides have been scanned The images are scanned and filed to the destination selected Check the Job Status 1 Press the Job Status button on the control panel to display job status information 2 A list of Active Jobs is displayed Select your job using the up down arrows and press OK 3 The following Job Options are available e Delete Select this option to delete the job Use the left right arrows to select Yes or No e Details Select this option to display details about the job The job name owner type status and submission time is displayed Stop the Job Follow the steps below to manually cancel an activate scan job 1 Press the Stop button on the control panel A confirmation is displayed press Stop again to cancel the current scan job To cancel a queued job press the Job Status button on the control panel to display the active jobs Use the up down arrows and select the job required press OK Select Delete and OK Select Yes to delete the job or No to return to previous screen ay Ye Xerox WorkCentre 3550 65 User Guide Scan Options Scan Options Your machine provides the following options to customize your Scan jobs Use the Menu button to access the options For information about changing the default Scan settings refer to Scan Defaults on page 145 Feature Description File F
65. 51 POD OR de 55 RECEIVING P CA merase nace coeataweolewereeahearneeanweseauaecarencuaceueaseseoeen 56 4 Scan TTC OCU GL o p vocp sae seetaue EE EEE eats nade nae anaae ee epemen sees 60 Scan Procedure a se eaie eee 61 SCONO DUO eere e e r basa eee D ne 66 SCO SI NAIN orgs cee E 0 er eE 68 Scan Using WIA DIN a da 0 oi 69 Network Scan Manager 4442 0 70 Macintosh SCANNING 4 05 ca ad de dodo FETE ein ane 71 ASS CO oes SeeGeeeaueasecnesggubeeseeuesceesh son 72 Xerox WorkCentre 3550 3 User Guide 10 11 E mail E mail Procedure 0 76 OO OS eee see aden caeee ne hone enseesadeeessoneoenenes 80 Adde S BOOK cag ots oes cee eee eee eee eee cee eeeeceeuetenuuyseenueeee 82 smart Key AAA ESS a D eae sh tion 84 Print Printing using Windows 4 222 86 Printing USING MGCINTOSM 1 1 4 4 44404 eee odeurs eipieatesssececse 96 Printing USING LINUX 2 222252 2 eee sine 99 USB Port Inserting the USB Memory Device 4 eee e nee eee eeeeene 102 Scanning to USB Memory Device 4 2 222 103 Printing from USB Memory Device 222202 105 Managing USB Memory 4 444444442422 106 CentreWare Internet Services Using CentreWare Internet Services 00
66. 9 line at the rear of the tray Position the side guide by squeezing the lever and sliding it towards the stack of paper until it gently touches the side of the stack Insert the paper tray into the machine After loading paper in the paper tray set the paper size and type using the control panel Press OK to confirm the settings or Stop to change the settings These settings will apply to Copy and Fax modes For workstation printing select the paper size and type in the application program you use on your workstation Note The settings made from the print driver override the settings on the control panel For more information on loading paper refer to Paper and Media on page 117 Xerox WorkCentre 3550 17 User Guide Loading Documents Loading Documents Documents can be loaded either into the document feeder or onto the document glass Document Feeder 1 Load documents to be scanned face up in the input tray of the document feeder with the top of the document to the left or rear of the tray 2 Move the document guide to just touch both sides of the document Document Glass 1 Open the document feeder and place single documents face down on the document glass aligned with the rear left corner 2 The default document size is 8 5 x 11 or A4 For other sized documents change the Original Size option Refer to Copy Options on page 29 for further information Note Documents are only scanned once even whe
67. Centre 3550 User Guide System Setup System Setup System Setup options enable you to customize settings which are specific to the machine such as Date amp Time and Power Save Machine Settings 1 Press Machine Status on the control panel 2 Press the up down arrows to highlight System Setup and press OK 3 Enter the Administrator s Password using the keypad Refer to Accessing the Setup Options on page 128 for instructions 4 Press the up down arrows to highlight Machine Settings and press OK The following Machine Settings options and settings are available Note indicates the factory default setting Option Description Settings Machine ID Use this option to enteraname e ID for your machine Machine Fax No Use this option to enter the fax e Fax number for your machine Date amp Time When you set the time and date e 00 00 0000 MDY they are used in delay fax and e 00 00 AM delay print options and printed on reports Note If the machine s power is cut off you need to reset the correct time and date once the power has been restored Clock Mode You can set your machine to e 12 Hours display the current time using e 24 Hours either a 12 hour or 24 hour format Language Use this option to set the e Available Languages message display language Default Mode Your machine is preset to Copy e Copy mode You can switch this e Fax default mode between Fax mode and Copy mode Xerox WorkCentre 355
68. Confirmation When the last page of your original has been sent successfully the machine beeps and returns to ready mode If something goes wrong while sending your fax an error message appears on the display For a list of error messages and their meanings refer to Fax Problems on page 188 If you receive an error message press Stop to clear the message and try to send the fax again You can set your machine to print a confirmation report automatically each time sending a fax is completed For further details refer to Fax Setup on page 140 Xerox WorkCentre 3550 41 User Guide Fax Options Fax Options Your machine provides the following options to customize your Fax jobs Use the Menu button to access the options For information about changing the default Fax settings refer to Fax Setup on page 140 Note If you press Stop while setting the fax options all of the options you have set for the current Fax job will be canceled and return to their default status after the machine completes the job in progress Description Options Lighten Darken Adjusts the lightness or Lightest Lightens the image to the lightest setting darkness of the output Light Works well with dark print Normal Works well with standard typed or printed originals Dark Works well with light print Darkest Darkens the original to the darkest setting Background Use to automatically On Select to eliminate background Suppression reduce or elimina
69. Copy Quantity Use this option to enter the e 1 999 copies default copy quantity Reduce Enlarge Use this option to select the 100 default Reduce enlarge setting Variable for Copy jobs Auto Fit LGL gt LTR 78 LGL gt A4 83 A4 gt A5 71 A4 gt LTR 94 A5 gt A4 141 EXE gt LTR 104 25 50 150 200 400 Lighten Darken Use this option to select the Lightest default Lighten Darken option Light for Copy jobs Lighten Darken adjusts the lightness or darkness of the output Normal Dark Darkest Original Type Use this option to set the Text default Original Type setting for Photo and Text Copy jobs Photo Background Suppression Use to automatically reduce or eliminate the dark background resulting from scanning colored paper or newspaper originals 136 Xerox WorkCentre 3550 User Guide Copy Defaults Description Settings Use this option to set the Normal default Layout setting for Copy 2 Up jobs 4 Up ID Card Copy Book Copy Booklet Creation Poster Copy Clone Copy Collation Use this option to select collated Collated or uncollated output for Copy Uncollated jobs Original Size Use this option to select the A4 Letter default Original Size setting for AS Copy jobs B5 Legal Executive Folio Oficio Press the up down arrows to highlight the option required and press OK Press the up down arrows to highlight the setting required or enter the correct informatio
70. Deleting an Image File 106 Formatting 106 Inserting the Device 102 Memory Management 106 Memory Status 106 Print 105 Scan 103 Using Stop 28 41 79 Using the Bypass Tray 119 Using the Machine 7 V Viewing the USB Memory Status 106 W Watermark 92 WEEE Directive 2002 96 EC 216 Welcome 109 WIA Driver 69 Windows Printing 86 Windows Problems 178 X Xerox Support Center 24 190 226 Xerox WorkCentre 3550 User Guide
71. OK Xerox WorkCentre 3550 13 User Guide Control Panel Overview Keypad Characters Key Assigned Numbers Letters or Characters e wom o a Co em S S a Inserting a Pause With some telephone systems you must dial an access code 9 for example and listen for a second dial tone In such cases you must insert a pause in the telephone number You can insert a pause while you are setting up speed dial numbers To insert a pause press Pause Redial at the appropriate place while entering the telephone number A dash appears on the display at the corresponding location 14 Xerox WorkCentre 3550 User Guide Control Panel Overview Menu Overview The control panel provides access to various menus to setup the machine or use the machine s functions These menus can be accessed by pressing the appropriate service button e g Copy Fax or E mail and the Menu button The menu options available are as follows Job Status Menu Machine GUN ENT Status Menu Fax Menu E mail Menu Copy Menu Reduce Enlarge Lighten Darken Original Type Background Suppression Layout Collation Original Size Lighten Darken Background Suppression Resolution Original Size Multi Send Delayed Start Priority Send Forward Secure Receive Add Page Cancel Job File Format Lighten Darken Output Color Original Type Background Suppression Resolution Original Size File Format Lighten Darken Output Color Origin
72. Paper Tab on page 91 AaBbCc L An unknown image Your machine is probably being used at an altitude of 1 500 m 4 921 ft or above repetitively The high altitude may affect the print quality such as loose toner or light imaging appears on a few Change the correct altitude setting to your machine See Machine Settings on sheets or loose page 147 toner light print or contamination Occurs Copying Problems Condition Suggested Solutions Copies are too light e Use Darkness in Copy feature to lighten or darken the backgrounds of copies See or too dark Select the Features on page 27 Smears lines marks e If the defects are on the original use Darkness in Copy feature to lighten the or spots appear on background of your copies See Select the Features on page 27 copies e If there are no defects on the original clean the scan unit See Internal Areas on page 159 Copy image is Ensure that the original is face down on the document glass or face up in the skewed document feeder e Check that the copy paper is loaded correctly See Loading the Paper Trays on page 118 e Check that the paper is within specification See Paper Supply on page 193 Blank copies e Ensure that the original is face down on the document glass or face up in the document feeder Image rubs off the e Replace the paper in the tray with paper from a new package copy easily e Inhigh humidity areas do not leave paper in the
73. Press the up down arrows to highlight Paper Setup and press OK Press the up down arrows to highlight Paper Type and press OK Press the up down arrows to select the paper tray you want and press OK Press the up down arrows to select the paper type you want Press OK to save the selection at Se ES OP Press Stop to return to ready mode Setting the Paper Source Press Machine Status on the control panel Press the up down arrows to highlight System Setup and press OK Press the up down arrows to highlight Paper Setup and press OK Press the up down arrows to highlight Paper Source and press OK A oe I Press the up down arrows to highlight Copy Tray or Fax Tray and press OK 122 Xerox WorkCentre 3550 User Guide Setting Paper Size and Type 6 Press the up down arrows to select the paper tray you want 7 Press OK to save the selection 8 Press Stop to return to ready mode Xerox WorkCentre 3550 123 User Guide Media Specifications Media Specifications Media Guidelines When selecting or loading paper envelopes or other special media please adhere to these guidelines e Attempting to print on damp curled wrinkled or torn paper can cause paper jams and poor print quality e Use only high quality copier grade paper Avoid paper with embossed lettering perforations or texture that is too smooth or too rough e Store paper in its ream wrapper until ready to use Place cartons on pallets or shelves not on the floo
74. Pull the print cartridge out 3 Remove the new print cartridge from its bag 4 Slowly shake the cartridge five or six times to distribute the toner evenly inside the cartridge It will provide maximum copies per cartridge Note If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric 4 CAUTION Do not touch the green underside of the print cartridge Use the handle on the cartridge to avoid touching this area 5 Hold the print cartridge by the handle and slowly insert the cartridge into the opening in the machine Xerox WorkCentre 3550 157 User Guide General Care 6 Tabs on the sides of the cartridge and corresponding grooves within the machine will guide the cartridge into the correct position until it locks into place completely 7 Close the front door Make sure that the cover is securely closed Checking the Supplies Life 1 Press Machine Status on the control panel 2 Press the up down arrows to highlight Toner Level and press OK The level of toner remaining is indicated on the status bar 3 Press Stop to return to ready mode Cleaning the Machine A WARNING When cleaning the machine do NOT use organic or strong chemical solvents or aerosol cleaners Do NOT pour fluids directly onto any area Use supplies and cleaning materials only as directed in this documentation Keep all cleaning materials out of the reach of children A
75. Scan to SMB options A passcode is required to access and change the default settings When you scan a document the default settings are used unless they have been changed for the current job System Setup System Setup options enable you to customize settings which are specific to the machine such as Date amp Time and Power Save A passcode is required to access and change the System Setup settings Network Settings You may set up the network using the machine s display screen Before doing that you must have the relevant information concerning the type of network protocols and computer system you use If you are not sure which setting to use contact your System Administrator to configure this machine on the network A passcode is required to access and change the Network Settings 22 Xerox WorkCentre 3550 User Guide General Care and Consumables General Care and Consumables There are several consumables on the machine that need replenishing or replacing such as paper and the Customer Replaceable Unit To place an order for Xerox consumables please contact your local Xerox Representative giving your Company Name product number and the machine serial number Supplies can also be ordered from www xerox com refer to Supplies on page 111 for further information The machine serial number can be displayed by pressing the Machine Status button then highlighting Machine Information and pressing OK For further information about locati
76. Solutions If black vertical streaks appear on the page isolate the problem to copying printing or scanning and perform the following If copying or scanning check the CVT glass and document glass and if necessary clean using a lint free cloth See Document Glass and Constant Velocity Transport CVT Glass on page 159 If copying or printing the surface drum part of the print cartridge inside the machine has probably been scratched Remove the print cartridge and install a new one See Replacing the Print Cartridge on page 157 If white vertical streaks appear on the page The surface of the LSU part inside the machine may be dirty See Internal Areas on page 159 If the amount of background shading becomes unacceptable Change to a lighter weight paper See Paper Supply on page 193 for specifications Check the environmental conditions very dry conditions or a high level of humidity higher than 80 RH can increase the amount of background shading Remove the old print cartridge and install a new one See Replacing the Print Cartridge on page 157 Use the Background Suppression feature in the Menu options If toner smears on the page Clean the inside of the machine See Internal Areas on page 159 Check the paper type and quality See Media Guidelines on page 124 Remove the print cartridge and then install a new one See Replacing the Print Cartridge on page 157 If marks repeatedly appear on the pr
77. Suggested Solutions Unplug the power cord and plug it in again Ensure that there is power being supplied to the electrical outlet Make sure that the numbers are stored in memory correctly Print an Address Book list See Information Pages on page 134 Make sure that the paper is not wrinkled and you are inserting it in correctly Check that the original is the right size not too thick or thin Make sure that the document feeder is firmly closed The document feeder rubber pad may need to be replaced Contact a service representative Xerox WorkCentre 3550 Condition Faxes are not received automatically The machine does not send The incoming fax has blank spaces or is of poor quality Some of the words on an incoming fax are stretched There are lines on the originals you sent The machine dials a number but the connection with the other fax machine fails Faxes do not store in memory Blank areas appear at the bottom of each page or on other pages with a small strip of text at the top Troubleshooting Suggested Solutions The receiving mode should be set to fax Make sure that there is paper in the tray Check to see if the display shows any error message If it does clear the problem Make sure that the original is loaded in the document feeder or on the document glass Check the fax machine you are sending to to see if it can receive your fax Try the job again later the line may
78. Type 122 Setting up DRPD Mode 143 Settings 147 Setup Options 128 Setups 127 Size of Original 30 SMart eSolutions 110 Smart Key Addresses 84 SMB 59 Solving Problems 161 Sound Settings 151 Special Media 125 Specifications 191 194 Bypass Tray 193 Connection Approvals 196 Electrical 195 Electrical Voltage 195 Fax 196 Features 196 Image Compression 197 Machine 192 Machine Configurations 192 Output Modules 194 Paper Supply 193 Power Consumption 195 Print 196 Resolution Capability 196 Scan 197 Telephone Line Type 196 Transmission Speed 196 Trays 1 amp 2 193 Speed Dial 40 51 Start Copy 28 E mail 78 Fax 40 Scan 65 Start button 12 13 Status 20 110 Status Information 127 Status Menu 128 Stop E mail 79 Stop button 12 13 Stop the Job 65 Copy 28 Fax 41 Supplied Software 16 Supplies 111 Support 115 System Setup 22 147 T Technical Specifications 191 Telephone Line Socket 9 Tips for Avoiding Paper Curls 164 Tips for Avoiding Paper Jams 164 Toner Level 20 158 Toner Redistributing 162 Toner Replacement 23 Toner Save 92 Toner Save Mode 97 Total Impressions 21 110 128 129 135 Tray 1 8 165 Tray 2 Optional 8 Troubleshooting 155 161 Turkey RoHS Regulation 207 TWAIN 59 68 U Uncollated 30 United States FCC Regulations 206 USB Connection Xerox WorkCentre 3550 225 User Guide Macintosh 71 USB Memory Port 8 USB Port 9 101
79. United States Bonds e Treasury Notes e Federal Reserve Notes e Fractional Notes e Certificates of Deposit e Paper Money e Bonds and Obligations of certain agencies of the government such as FHA etc e Bonds U S Savings Bonds may be photographed only for publicity purposes in connection with the campaign for the sale of such bonds e Internal Revenue Stamps If it is necessary to reproduce a legal document on which there is a canceled revenue stamp this may be done provided the reproduction of the document is performed for lawful purposes e Postage Stamps canceled or uncanceled For philatelic purposes Postage Stamps may be photographed provided the reproduction is in black and white and is less than 75 or more than 150 of the linear dimensions of the original e Postal Money Orders e Bills Checks or Draft of money drawn by or upon authorized officers of the United States e Stamps and other representatives of value of whatever denomination which have been or may be issued under any Act of Congress 2 Adjusted Compensation Certificates for Veterans of the World Wars Obligations or Securities of any Foreign Government Bank or Corporation Copyrighted materials unless permission of the copyright owner has been obtained or the reproduction falls within the fair use or library reproduction rights provisions of the copyright law Further information of these provisions may be obtained from the Copyright Office
80. V1 0 April 2010 Xerox WorkCentre 3550 User Guide 2010 Xerox Corporation All Rights Reserved Unpublished rights reserved under the copyright laws of the United States Contents of this publication may not be reproduced in any form without permission of Xerox Corporation Xerox and the sphere of connectivity design are trademarks of Xerox Corporation in the United States and or other countries Document version 1 0 March 2010 Table of Contents 1 Getting Started Machine VEINICW lt cco es eg uae dd ee Aes Pan eed 8 Powering on the Machine 0 0 ccc cece eee een 0 11 Control Panel Overview aa aa ee pga a pause Sea eee ies Dhs Done 12 Supplied SOM WOKS a Ode da dodo 16 LOGINI POD MR 17 LOGGING Doca M esasan 18 Media Output LOCATION de oh nese de ce ose oo 19 Machine SAS LE SR soause sue paws usans sees 4ee4ebentebbetaceeaseaeosuoereenseds 20 General Care and Consumables 2 22 23 EURO ASSISES a dies D D td a sa RORIS 24 2 Copy CODY Pl EOU RC Re Dee E E NO 0 26 CODY OO E ee neee see EEE S 29 Using the Layout O DUONG sses csissrissures nud twnete ee 31 Media Output Locations 4 24 2442 2222220 35 3 Fax FO POC OU eaa a a ee ee ee 38 ROIS ee ee eee meee ees pees ok 42 Using Fax Send Options ccc ccc eee nee eee 0 45 ISI OXF OLWONG 5 a aa Pee bea ne os 48 Using Secure RENE cages os 50 AOC OO 0 as
81. Ware Internet Services CentreWare Internet Services uses the embedded HTTP Server on the machine This allows you to communicate with your machine through a web browser Entering the IP Address of the machine as the URL Universal Resource Locator in the browser provides direct access to the machine over the internet or intranet This chapter includes Using CentreWare Internet Services on page 108 Welcome on page 109 Status on page 110 Jobs on page 112 Print on page 113 Properties on page 114 Support on page 115 Xerox WorkCentre 3550 107 User Guide Using CentreWare Internet Services Using CentreWare Internet Services Prior to connecting to CentreWare Internet Services the machine must be physically connected to the network with TCP IP and HTTP enabled An operational workstation with TCP IP Internet or Intranet accessibility is also required To access CentreWare Internet Services 1 2 108 Open the web browser from your workstation In the U RL field enter http followed Home Xerox WorkCentre 3550 Windows Internet Explorer by the IP Address of the machine For Qo le manon example if the IP Address is ee 192 168 100 100 enter the following s ae grscne ree vericenve 255 into the URL field http 192 168 100 100 DST Sat ess a rniii 58 WorkCentre 3550 Press Enter to view the Welcome page The CentreWare Internet Services options for your machine are
82. Xerox WorkCentre 3550 User Guide Paper and Media This chapter contains information about the different types of stock and stock sizes that can be used on your machine available paper trays and the types of stock and sizes supported by each tray This chapter includes e Loading Paper on page 118 e Setting Paper Size and Type on page 122 e Media Specifications on page 124 Xerox WorkCentre 3550 117 User Guide Loading Paper Loading Paper One Paper Tray and a Bypass Tray are standard on your machine A second Paper Tray is available to purchase as an option Various media sizes and types can be used in the trays For more media specifications refer to Media Specifications on page 124 Preparing Paper for Loading Before loading paper into the paper trays fan the edges This procedure separates any sheets of paper that are stuck together and reduces the possibility of paper jams Note To avoid unnecessary paper jams and misfeeds do not remove paper from its packaging until required Loading the Paper Trays Using the instructions provided below load paper into the machine Up to three paper trays are available depending on your machine configuration 1 Open the paper tray The paper level indicator on the front of the tray 1 and the optional tray 2 shows the amount of paper currently left in the tray When the tray is empty the indicator of the bar is completely lowered 2 If loading Legal Oficio a
83. Xerox WorkCentre 3550 197 User Guide Feature Specifications 198 Xerox WorkCentre 3550 User Guide Safety This chapter includes Notices and Safety on page 200 Safety Labels and Symbols on page 201 Operational Safety Information on page 202 Basic Regulations on page 206 Copy Regulations on page 208 Fax Regulations on page 211 Material Safety Data on page 214 Product Recycling and Disposal on page 215 Energy Program Compliance on page 217 EH amp S Contact Information on page 218 Xerox WorkCentre 3550 199 User Guide Notices and Safety Notices and Safety Please read the following instructions carefully before operating the machine Refer to them as needed to ensure the continued safe operation of your machine Your Xerox machine and supplies have been designed and tested to meet strict safety requirements These include safety agency evaluation and certification and compliance with electromagnetic regulations and established environmental standards The safety and environment testing and performance of this machine have been verified using Xerox materials only WARNING Unauthorized alterations which may include the addition of new functions or connection of external machines may impact the machine certification Please contact your Xerox representative for more information 200 Xerox WorkCentre 3550 User Guide Safety Labels and Symbols Safety Labels and Symbols All warnings and instructions marked on
84. acintosh Printer Settings 96 Macintosh Toner Save 97 Number of Copies 91 Orientation 90 Output Options 94 Overlay 93 Paper Options 91 Paper Tab 91 Quality 90 Scaling Options 91 Toner Save 92 USB Port 105 Watermark 92 Print Cartridge 23 156 Print Cartridge Replacement 157 Print Cartridge Toner Level 158 Print Configuration Pages 113 Print Drivers 16 Print Procedure 89 Xerox WorkCentre 3550 223 User Guide Print Specifications 196 Printer Settings Macintosh 96 Printer Software 86 Printing a Machine Report 190 Printing from USB 101 105 Printing Problems 175 Printing Quality Problems 182 Printing Reports 20 134 190 Printing the Information Pages 134 Printing using Windows 86 Priority Send 43 46 Problem Solving 161 Problems Bypass Tray 166 Copying 186 Duplex Unit Area 168 Fax 188 Inside the Machine 166 Linux 179 Macintosh 181 Output Area 166 Paper Feeding 173 PostScript 177 Print Quality 182 Printing 175 Scanning 187 Tray 1 165 Tray 2 165 Windows Printing 178 Product Recycling and Disposal 215 Product Safety Certification 205 Properties 114 Q Quality 90 Quality Problems 182 Quantity 28 R Radio Equipment amp Telecommunications Terminal Equipment Directive 213 Rear Door 9 19 35 Receiving 141 Receiving Faxes 56 Answering Machine 56 DRPD Mode 56 Manual Receive 56 224 Xerox WorkCentre 3550 User Guide Receiving Faxes in M
85. al Size SMB Defaults e File Format e Background e Lighten Darken Suppression e Output Color e Resolution e Original Type e Original Size System Setup Machine Settings e Machine ID e Held Job Timeout e Machine Fax No e Banner Sheet e Date amp Time e Configuration Page e Clock Mode e Altitude Adj e Language e Auto Continue e Default Mode e Auto Tray Switch e Power Save e Toner Save e Scan PWR Save e FDI Settings e Menu Timeout Paper Settings e Paper Size e Bypass Mode e Paper Type e Tray Prompt e Paper Source Sound Settings e Key Sound e Speaker Alarm Sound Ringer Maintenance CLR Empty Msg Toner Low Alert Supplies Life Clear Settings e All Settings Network Settings e Copy Setup Address Book e Fax Setup Sent Report e Scan Setup Fax Rcv Report e System Setup 132 Xerox WorkCentre 3550 User Guide Machine Status Menu Option Option Settings Network Settings TCP IPv4 e DHCP e BOOTP e Static TCP IPv6 e IPv6 e DHCPv6 Mode Network Services e 802 1x e HTTP Ethernet Speed e Auto e 100Mbps Half e 10Mbps Half e 100Mbps Full e 10Mbps Full Network Ping Test e IPv4 Address e IPv6 Address e HostName Clear Settings e Clear Settings Yes No Xerox WorkCentre 3550 133 User Guide Information Pages Information Pages 1 Press Machine Status on the control panel 2 Press the up down arrows to highlight Information Pages and press OK The following Information Pages options and settings are available
86. al Type Background Suppression Resolution Original Size Machine Information Toner Level Information Pages Copy Defaults E mail Defaults Fax Setup Scan Defaults System Setup Network Settings e Active Jobs e Job Options Note For some services the machine must be in the Ready state or additional selections may be required before the Menu options can be accessed Xerox WorkCentre 3550 15 User Guide Supplied Software Supplied Software After you have setup your machine and connected it to your computer you must install the printer and scanner software The software is supplied on the CD delivered with your machine or can be downloaded from www xerox com The following software is provided CD Printer Software CD Windows Printer Software CD Printer Software CD Macintosh 16 Xerox WorkCentre 3550 User Guide Contents Printer Driver Use the printer driver to take full advantage of your printer s features PCL6 and Postscript drivers are provided Postscript Printer Description PPD File Use the PostScript driver to print documents with complex fonts and graphics in the PS language Printer Setting Utility PSU Use this utility to configure and check print settings Scanner Driver TWAIN and Windows Image Acquisition WIA drivers are available for scanning documents on your machine Status Monitor This program allows you to monitor the machine s status and alerts you when an error
87. al numbers or a group dial number using the Address book button For details see Address Book on page 51 Enter the job name you want and press OK If you do not want to assign a name skip this step For details on how to enter alphanumeric characters refer to Using the Keypad on page 13 Load originals and press Start If an original is placed on the document glass select Yes to add another page Load another original and press OK When you have finished select No at the Another Page prompt The machine scans and sends the fax to the destinations entered Xerox WorkCentre 3550 47 User Guide Using Fax Forward Using Fax Forward You can set the machine to forward a received or sent fax to another fax e mail or server destination If you are out of office but have to receive the fax this feature may be useful When you forward a fax to an e mail address or an FTP or SMB server you must use CentreWare Internet Services to setup the destination details You can forward a fax to a total of five destinations Refer to the System Administrator Guide for instructions Forwarding Sent Faxes You can set the machine to forward a copy of every fax sent to another fax number an e mail address or a server location A copy of all sent faxes will continue to be forwarded to the destination set until the option is deactivated To deactivate Fax Forward refer to Deactivating Fax Forward on page 49 1 Press Fax on the control panel 2 P
88. an Destination on page 62 e Select the Features on page 64 e Start the Job on page 65 e Check the Job Status on page 65 e Stop the Job on page 65 If an authentication feature is enabled you may need an account before using the machine To get an account or for more information contact the System Administrator Load the Documents You can load the documents to be scanned either on the document glass or through the document feeder Document Feeder The following steps explain how to load documents using the document feeder 1 Before loading the documents into the document feeder ensure they are in good condition and remove all staples and paper clips 2 Insert the documents neatly into the document feeder face up The first page should be on top with the headings towards the left of the machine Note Up to 60 sheets of 20 lb 75 g m bond paper can be loaded Weight ranges from 12 5 lb to 28 lb 50 120 g m refer to Paper Supply on page 193 for further information 3 Place the documents in between the guides placing the left edge in the document feeder and position the guides to just touch the edge of the documents Xerox WorkCentre 3550 61 User Guide Scan Procedure Document Glass The following steps explain how to load documents using the document glass 1 2 Raise the document feeder Place the document face down on the document glass aligned with the tip of the registration arrow near the top l
89. an receive a fax call by pressing On Hook Dial and then pressing Start when you hear a fax tone from the remote machine The machine begins receiving a fax If a handset is available you can answer calls using the handset To change the number of rings see Fax Setup on page 140 e Using an Extension Telephone This feature works best when you are using an extension telephone connected to the EXT socket on the back of your machine You can receive a fax from someone you are talking to on the extension telephone without going to the fax machine When you receive a call on the extension phone and hear fax tones press the keys 9 on the extension phone The machine receives the fax 9 is the remote receive code preset at the factory The first and the last asterisks are fixed but you can change the middle number to whatever you wish For details about changing the RCV Start Code see Receiving on page 141 Using an Answering Machine To use this mode you must attach an answering machine to the EXT socket on the back of your machine If the caller leaves a message the answering machine stores the message as it would normally If your machine detects a fax tone on the line it automatically starts to receive the fax Notes e If you have set your machine to this mode and your answering machine is switched off or no answering machine is connected to EXT socket your machine automatically goes into Fax mode after a predefined number of rings
90. and number you want highlights Deleting an Address Book Entry aS W P 5S Press Fax on the control panel Press Address Book on the control panel Press the up down arrows to highlight Delete and press OK Press the up down arrows to highlight Speed Dial or Group Dial and press OK Press the up down arrows until the searching method you want highlights and press OK e Select Search All to search for an entry by scanning through all entries in Address Book e Select Search ID to search for an entry by the first few letters of the name Press the up down arrows until the name you want highlights and press OK Or enter the first letters Press the up down arrows until the name you want highlights and press OK Xerox WorkCentre 3550 53 User Guide Address Book 7 Press OK when Yes highlights to confirm the deletion 8 Press Stop to return to ready mode Printing the Address Book You can check your Address Book settings by printing a list 1 Press Fax on the control panel 2 Press Address Book on the control panel 3 Press the up down arrows to highlight Print and press OK 54 Xerox WorkCentre 3550 User Guide Fax from PC Fax from PC You can send a fax from your PC without going to the machine To a fax from your PC you will need to install the PC Fax software and customize the software settings Refer to the System Administrator Guide for setup instructions 1 Open the document you want to send 2 Select Prin
91. ardous light as the beam is totally enclosed during all phases of customer operation and maintenance Device Safety This device has been designed to provide operator access to safe areas only Operator access to hazardous areas is restricted using covers or guards which require a tool to enable removal Never remove the covers or guards that protect hazardous areas Device Safety Do These A WARNING Do not use aerosol cleaners Aerosol cleaners can be explosive or flammable when used on electromechanical equipment e Always follow all warnings and instructions that are marked on or supplied with the device e Before cleaning this device unplug the device from the electrical outlet Always use materials specifically designated for this device the use of other materials may result in poor performance and create a hazardous situation e Always exercise care when moving or relocating the device Please contact your local Xerox dealer to arrange relocation of the device to a location outside of your building e Always locate the device on a solid support surface not on plush carpet that has adequate strength to support the weight of the machine e Always locate the device in an area that has adequate ventilation and room for servicing e Always unplug this device from the electrical outlet before cleaning Note Your Xerox device is equipped with an energy saving function to conserve power when the device is not in use The device may
92. are when you access this area Xerox WorkCentre 3550 19 User Guide Machine Status Machine Status The Machine Status button provides information about the machine and access to the machine setups After your machine is installed it is recommended that the settings and options are customized to fully meet the requirements of the Users Please discuss your requirements with your System or Machine Administrator to ensure you get optimum performance from your machine The Machine Status options include Note For full instructions on accessing and customizing the machine settings refer to Machine Status and Setups on page 127 Machine Information This option includes the following information e Model Printer Name DNS Name e IP Address e Serial Number e Activation Date e Billing Counters Toner Level Use this option to check the level of toner in the print cartridge The toner level is indicated on the status bar Information Pages This option allows the user to print the following reports Report Description All Pages This option enables you to print all the reports and information pages Configuration Report This provides information about your machine setup including the serial number IP Address installed options and the software version Address Book This list shows all of the Fax and E mail addresses currently stored in the machine s memory Send Report This report shows the fax number the numb
93. as received a fax e The received fax data will be Junk Fax Job Cancelled from a fax number registered as a deleted Reconfirm junk fax junk fax setup See Junk Fax Setup on page 143 Line Busy The receiving fax machine did not e Try again after a few minutes The line is already engaged answer or the line is already Try later engaged Line Error Your machine cannot connect with e Try again If the problem The Fax Line has a problem the receiving fax machine or has persists wait an hour or so for lost contact because of a problem the line to clear again Or turn with the phone line the ECM mode on See Fax Setup on page 140 Mail Size Error The mail size is larger than the Divide your mail or reduce the Mail exceeds than server support Supported size by SMTP server resolution Mail Size Error Single page data exceeds the Reduce the resolution and try One Page is Too Large configured mail size again Memory Full The memory is full e Press the left right arrows to Cancel Start highlight Cancel or Start then press OK If you select Cancel the machine stops the Fax job If you select Start the machine only sends scanned documents of the Fax job Memory Full The memory is full e Split the transmission into Divide the Job more than one operation Memory Full The memory is full e Print or remove the received Try again Fax memory is full Print or remove fax data in the memory received Fax job
94. aximum Fill line e Verify that your labels adhesive material can tolerate fusing temperature of 200 C 392 F for 0 1 second e Ensure that there is no exposed adhesive material between labels A CAUTION Exposed areas can cause labels to peel off during printing which can cause paper jams Exposed adhesive can also cause damage to machine components e Do not feed a sheet of labels through the machine more than once The adhesive backing is designed for one pass through the machine e Do not use labels that are separating from the backing sheet or are wrinkled bubbled or otherwise damaged 124 Xerox WorkCentre 3550 User Guide Media Specifications Media Types The table below shows the media types supported for each tray Key O Supported X Not Supported Tray 2 Bypass Types Supported Weights Tray 1 optional Tray Punched Punched 60 to 105 60to 105gm 16 to28b 16 to 28 lb Pre printed 75 to 90 g m 20 to 24 lb preprinted paper 60 to 105 gm 16 to 28 lb a a Heavyweight 105 to 169 g m 28 to 45 lb card stock et ughtweiht 60 090 g m 1610 241 Sa ae Recycled 60 to 70 g m 16 to 18 lb recycled paper eee RE transparencies Labels labels 120 to 150 120 to 150 g m 32 to 40 Ib labels 32 to 40 lb labels ER TT a eT Bond EEE TTC EE CE US X X Archival 105 to 120 g m 28 to 32 lb if you need to keep the print out for a long period time such as archives select this option
95. be left on continuously Device Safety Do Not Do These A WARNING Do not use aerosol cleaners Aerosol cleaners can be explosive or flammable when used on electromechanical equipment e Never use a ground adapter plug to connect the device to a power outlet that lacks a ground connection terminal e Never attempt any maintenance function that is not specifically described in this documentation e Never obstruct ventilation openings They are provided to prevent overheating e Never remove covers or guards that are fastened with screws There are no operator serviceable areas within these covers e Never locate the machine near a radiator or any other heat source Xerox WorkCentre 3550 203 User Guide Operational Safety Information e Never push objects of any kind into the ventilation openings e Never override or cheat any of the electrical or mechanical interlock devices e Never place this device where people might step on or trip on the power cord e This device should not be placed in a room unless proper ventilation is provided Please contact your local Authorized dealer for further information Emergency Power Off If any of the following conditions occur turn off the device immediately and disconnect the power cable s from the electrical outlet s Contact an authorized Xerox Service Representative to correct the problem e The device emits unusual odors or makes unusual noises e The power cable is damaged
96. booklet output and produce documents which can be pasted together to make a poster 2 Up or 4 Up Copying This feature is used to copy two or more documents in a reduced size onto one sheet of paper It is ideal for creating handouts storyboards or documents used for archival purposes ll Ill N Note Originals must be loaded in the document feeder when using this feature ol LIL at F I Press Copy on the control panel Press Menu on the control panel Press the up down arrows to highlight Layout and press OK Select the option required e Normal Copies an original onto one sheet of paper e 2 Up Copies two separate originals onto one sheet of paper e 4 Up Copies four separate originals onto one sheet of paper ee TE Note For landscape originals place the top of the document at the back of the feeder For portrait originals place the top of the document to the left 5 Select OK to save your selections and press Menu to return to the top level menu 6 Load originals and press Start ID Card Copy The machine prints one side of the original on the upper half of the paper and the other side on the lower half without reducing the size of the original This feature is helpful for copying a small sized item such as a business card Note This copy feature is available only when you place originals on the document glass If the original
97. ce Enlarge 29 Copy Defaults 21 136 Copy Job Status 28 Copy Options 29 Copy Procedure 26 Copy Regulations 208 Copying Problems 186 Counter 21 128 129 135 Customer Replaceable Unit 23 156 Print Cartridge 157 Storage and Handling 156 CVT Glass 23 D Date amp Time 147 Deactivating Fax Forward 49 Defaults Clear Settings 152 Copy 21 136 E mail 21 138 Fax 144 Fax Setup 22 140 Machine Settings 147 Maintenance 152 Network Settings 22 154 Paper Settings 149 Scan 22 145 Sound Settings 151 System Setup 22 147 Delayed Fax Add Page 44 Adding Documents 46 Cancelling a Job 46 Delayed Start 43 45 Deleting an Image File 106 Device Safety 203 Document Feeder 18 26 159 194 Cover 8 Input Tray 8 Jams 163 Width Guides 8 Document Feeder Specifications 194 Document Glass 8 18 26 159 Cleaning 23 Cover 8 Document Loading 18 26 Double sided Printing 90 DRPD Mode 56 143 220 Xerox WorkCentre 3550 User Guide Duplex Unit 9 Duplex Unit Area 168 E Electrical Specifications 195 Electrical Supply 202 Electrical Voltage 195 E mail 75 Address Book 82 Background Suppression 80 File Format 80 Lighten Darken 80 Local Address Book 82 Original Size 81 Original Type 80 Output Color 80 Printing the Address Book 83 Resolution 81 Searching the Address Book 83 Smart Key Addresses 84 E mail Address 77 E mail Defaults 21 138 E mail Job Status
98. chine driver matches Macintosh with Acrobat the one in Acrobat Reader Reader 6 0 or higher colors print incorrectly Note Refer to the Macintosh User Guide supplied with your computer for further information on Macintosh error messages Xerox WorkCentre 3550 181 User Guide Troubleshooting Printing Quality Problems If the inside of the machine is dirty or paper has been loaded improperly there might be a reduction in print quality See the table below to clear the problem Condition Suggested Solutions Light or faded print If a vertical white streak or faded area appears on the page the toner supply is low You may be able to temporarily extend the print cartridge life See Redistributing Toner on page 162 If this does not improve the print quality install a new print cartridge The paper may not meet paper specifications for example the paper may be too moist or rough See Media Guidelines on page 124 If the entire page is light the print resolution setting is too low or the toner save mode is on Adjust the print resolution and turn the toner save mode off See the help screen of the printer driver A combination of faded or smeared defects may indicate that the print cartridge needs replacing See Replacing the Print Cartridge on page 157 The surface of the LSU part inside the machine may be dirty See Internal Areas on page 159 Toner specks The paper may not meet specifications for example the pa
99. control panel 2 Press the up down arrows to highlight Fax Setup and press OK 3 Enter the Administrator s Password using the keypad Refer to Accessing the Setup Options on page 128 for instructions 4 Press the up down arrows to highlight Sending and press OK The following Sending options and settings are available Note indicates the factory default setting Option Description Settings Redial Times You can specify the number of e 0 13 Times redial attempts If you enter O the machine will not redial Redial Term Your machine can automatically e 1 15 Minutes redial a remote fax machine if it was busy You can set an interval between attempts Prefix Dial You can set a prefix of up to five digits This number dials before any automatic dial number is started 140 Xerox WorkCentre 3550 User Guide Fax Setup Description Settings ECM Mode Error Correction This mode helps with poor line Mode quality and makes sure any faxes you send are sent smoothly to any other ECM equipped fax machine Sending a fax using ECM may take more time Send Report You can set your machine to On Error print a confirmation report showing whether a transmission was successful how many pages were sent and other transmission details Image TCR This function allows users to know what fax messages have been sent by showing sent messages in the transmission report The first page of the message is turned into an ima
100. could otherwise arise from inappropriate waste handling For more information about collection and recycling of old products and batteries please contact your local municipality your waste disposal service or the point of sale where you purchased the items Penalties may be applicable for incorrect disposal of this waste in accordance with national legislation For Business Users in the European Union If you wish to discard electrical and electronic equipment please contact your dealer or supplier for further information Information on disposal in other countries outside the European Union These symbols are only valid in the European Union If you wish to discard these items please contact your local authorities or dealer and ask for the correct method of disposal Note for the Battery Symbol This wheeled bin symbol may be used in combination with a chemical symbol This Hg establishes compliance with the requirements set out by the Directive 216 Xerox WorkCentre 3550 User Guide Energy Program Compliance Energy Program Compliance All Markets ENERGY STAR As an ENERGY STAR partner Xerox Corporation has determined that this device meets the ENERGY STAR guidelines for energy efficiency ER The ENERGY STAR and ENERGY STAR MARK are registered United States trademarks The ENERGY STAR Office Equipment Program is a team effort between U S European PR Union and Japanese governments and the office equipment industry to
101. ction is found under source Preferences may be incorrect the Paper tab within the Printing Preferences Select the correct paper source See Paper Options on page 91 A print job is extremely slow The job may be very complex e Reduce the complexity of the page or try adjusting the print quality settings Half the page is blank The page orientation setting e Change the page orientation in your may be incorrect application See the printer driver help screen The paper size and the paper Ensure that the paper size in the size settings do not match printer driver settings matches the paper in the tray e Or ensure that the paper size in the printer driver settings matches the paper selection in the software application settings you use The machine prints but the The machine cable is loose or e Disconnect the machine cable and text is wrong garbled or defective reconnect Try a print job that you incomplete have already printed successfully If possible attach the cable and the machine to another computer that you know works and try a print job e Try a new machine cable The wrong printer driver was e Check the application s printer selected selection menu to ensure that your machine is selected The software application is e Try printing a job from another malfunctioning application The operating system is e Exit Windows and reboot the malfunctioning computer Turn the machine off and back on again
102. d Select a print ready file PostScript PCL Plain text or Firmware and click the print button Name XRXO000AAAFFD2S DNS Secure Print Ej Secure Print Jea 10 digits 4 10 digits Enter Secure Print ID Confirm Secure Print ID E File Download Xerox WorkCentre 3550 User Guide 113 Properties Properties The Properties option contains all the settings setups and default values for installing and setting up the machine These are protected by a user name and password and should only be changed by your System Administrator For information about all the Properties options refer to the System Administrator Guide 114 Xerox WorkCentre 3550 User Guide Internet Services WorkCentre 3550 Select your language Enok T rkan 1530 Machine Addresa MAC addresse DIDI ok SFOs LE Sytem Safcrare Weien 25 000 000 1 00 00 00 viaa 5 6 37 1 60 75 LS 6 08 s O4 J008 POLS 6 00 13 18 2009 Hot Enstatie Support The Support option contains the contact information for your System Administrator It also provides links to the Xerox website for downloading the Printer Drivers and User Manuals ordering supplies accessing Technical Support or registering your machine Internet Services WorkCentre 3550 7 KAKOOODAAAMFOLI IF Cantal Admina Lapel a Refresh Status select your language LS IS Xerox WorkCentre 3550 User Guide Support 115 Support 116
103. d Use this option for 1 sided originals e 2 gt 1 Sided Use this option for 2 sided originals e 2 gt 1 Sided Rotated Use this option for 2 sided originals which have the second side rotated This option will rotate the second side image 180 degrees Select the 2 Sided option required using the up down arrows and press OK The following features are available through the Menu button File Format Sets the file format of the saved image Output Color Output Color Sets the color mode Sets the color mode of the scanned image 0 the scanned i Sets the color mode of the scanned image 0 Lighten Darken Provides manual control to adjust the lightness or darkness of the scanned images Background Suppression Use to automatically reduce or eliminate the dark background resulting from scanning colored paper or newspaper originals Original Type Used to improve the image quality by selecting the document type for the originals Resolution Sets the image resolution A Sets the image resolution A higher resolution increases the file size resolution increases the Sets the image resolution A higher resolution increases the file size size a Size Use to set the size of the image being scanned Press the up down arrows until the feature you want highlights and press OK Select the setting required and press OK For information about each of the options refer to E mail Options on page 80 Start the Job 78 Press the S
104. d single sided e Long Edge This is the conventional layout used in book binding e Short Edge This is the type often used with calendars e Reverse Double Sided Printing The document is printed 2 sided and the second side images are rotated 180 degrees Paper Tab Use the Paper Tab options to set the basic paper Xerox WorkCentre 3550 PCL 6 Printing Preferences handling specifications when you access the printer a properties pane 20x 2970m Oih Copies This allows you to choose the number of copies to be printed You can select 1 to 999 copies Paper Options e Size This allows you to set the size of paper required for printing If the required size is not listed in the Size box click Edit When the Custom Paper Setting window appears set the paper size and click OK The setting appears in the list so that you can select it e Source Use this option to select the paper tray required Use the MP Tray Bypass when printing on special materials like envelopes and transparencies If the paper source is set to Auto Select the printer automatically selects the paper source based on the requested size e Type Set Type to correspond to the paper loaded in the tray selected This will provide the best quality printout If printing Envelopes ensure the Envelope tab is selected e Advanced This allows you to print the first page using a different paper type from the rest of the document You can select the paper source fo
105. de System Setup The following Clear Settings options and settings are available Option Description Settings All settings Clears all of the data stored in e Clear Settings Yes No memory and resets all of your settings to the factory default Copy Setup Clears all Copy Setup settings and e Clear Settings Yes No restores all of the copy options to the factory default Fax Setup Clears all Fax Setup settings and e Clear Settings Yes No restores all of the fax options to the factory default Scan Setup Clears all Scan Setup settings and e Clear Settings Yes No restores all of the scan options to the factory default System Setup Clears all System Setup settings e Clear Settings Yes No and restores all of the system options to the factory default Network Settings Clears all Network Settings and e Clear Settings Yes No restores all of the network options to the factory default Address Book Clears all of the e mail address e Fax e Clear Settings entries stored in memory e E mail Yes No Sent Report Clears all records of sent faxes and e Fax e Clear Settings e mails e E mail Yes No Fax Rcv Report Clears all records of received faxes e Clear Settings Yes No 5 Press the up down arrows to highlight the option required and press OK 6 Press the up down arrows to highlight Yes to clear the settings back to factory defaults or No to keep the settings programmed Press OK 7 Press Stop to ret
106. ded in the paper tray When using the Bypass Tray for special media it may be necessary to use the Rear Door for the output For further information refer to Media Output Locations on page 19 Acceptable print media is plain paper from 3 8 x 5 8 to 8 5 x 14 Legal 98 mm x 148 mm to 216 mm x 356 mm and weighing between 16 lb and 24 Ib 60 g m and 90 g m Xerox WorkCentre 3550 119 User Guide Loading Paper Loading the Bypass Tray 1 Lower the Bypass Tray located on the front of the machine and unfold the paper support extension Note Remove any curl on postcards and labels before loading them into the Bypass Tray Prepare a stack of paper for loading by flexing or fanning them back and forth Straighten the edges on a level surface Note The Bypass Tray can hold a maximum of 50 sheets of 20 lb 80 g m bond paper 5 transparency sheets or 5 envelopes Load the print material with the print side facing down and against the right edge of the tray Note Hold transparencies by the edges and avoid touching the print side Adjust the paper guide to the width of the stack of print material Ensure you have not loaded too much print media The stack should be under the Max Fill line When printing from your PC ensure you select the Select Paper button to specify the correct paper size color and type Not confirming the paper details may result in printing delays For information about setting the paper type and si
107. dge is not compatible Check guide Toner Not Installed Print cartridge is not Installed Install it Too many Faxes Too may faxes are received Print or remove job Too many Faxes Too may faxes are queued Wait or remove job yyy empty Load zzz xxx Tray2 Not Installed Tray2 is not installed Tray2 has a problem Communication problem occurred with Tray2 Meaning The print cartridge you have installed is not for your machine The print cartridge is not installed Too many faxes are received Too many faxes are queued to be sent There is no paper in the tray The optional tray2 is not installed The machine cannot communicate the optional tray 2 Troubleshooting Suggested Solutions Install a new print cartridge designed for your machine Install the print cartridge Print or remove received fax Cancel reserved fax in priority fax feature Load paper in the tray See Loading the Paper Trays on page 118 Install the optional tray 2 If the optional tray 2 is installed check the cable connecting the machine and the optional tray 2 If the problem persists call for service Check the cable connecting the machine and the optional tray 2 If the problem persists call for service The following chart lists some conditions that may occur and the recommended solutions Follow the suggested solutions until the problem is corrected If the problem persists call for service
108. dings towards the left of the machine Note Up to 60 sheets of 20 lb 75 g m bond paper can be loaded Weight ranges from 12 5 lb to 28 lb 50 120 g m refer to Specifications on page 191 for further information Place the documents in between the guides placing the left edge in the document feeder and position the guides to just touch the edge of the documents Xerox WorkCentre 3550 User Guide E mail Procedure Document Glass The following steps explain how to load documents using the document glass 1 2 Enter the E mail Address 1 Raise the document feeder Place the document face down on the document glass aligned with the tip of the registration arrow near the top left of the document glass The default document size is 8 5 x 11 or A4 For other sized documents change the Original Size option Refer to E mail Options on page 80 for further information Lower the document feeder Press the E mail button on the control panel If Authentication is enabled enter your Login ID and Password if required When Enter From Address appears enter the sender s e mail address and press OK If Send to Myself appears press the left right arrows to highlight Yes or No and press OK When Enter Destination Addresses appears enter the recipient s e mail address and press OK e Use the com button to add commonly used address text to the e mail address for example com or yourdomainname co
109. duplex feature adds start and end banners and changes the number of pages per sheet e Text This option allows you to specify the page margins and set the text options such as Spacing or columns e Graphics This option allows you to set image options that are used when printing image files such as color options image size or image position e Device This option allows you to set the print resolution paper source and destination 5 Click Apply to apply the changes and close the Properties window 6 Click OK in the LPR GUI window to start printing The Printing window appears allowing you to monitor the status of your print job Printing Files You can print many different types of files on your machine using the standard CUPS method directly from the command line interface The drivers package replaces the standard lpr tool with a much more user friendly LPR GUI program To print any document file 1 Type lpr lt file_name gt from the Linux shell command line and press Enter The LPR GUI window appears 2 When you type only lpr and press Enter the Select file s to print window appears first Just select any files you want to print and click Open 3 Inthe LPR GUI window select your machine from the list and change the print job properties 4 Click OK to start printing Configuring Printer Properties Using the Printer Properties window provided by the Printers configuration you can change the various propertie
110. e best image quality for photos and graphics 100 dpi Recommended for lower quality text documents or if a smaller file size is required A4 A5 B5 Letter Legal Executive Folio Oficio Xerox WorkCentre 3550 81 User Guide Address Book Address Book You can set up an Address Book with the e mail addresses you use frequently via CentreWare Internet Services and then easily and quickly enter e mail addresses by selecting them from the Address Book Store on Local Machine Local Address Book This method means that you store e mail addresses in your machine memory You can add addresses as well as group them in particular categories Individual 1 Open the web browser from your workstation 2 In the URL field enter http followed Home Xerox WorkCentre 3550 Windows Internet Explorer by the IP Address of the machine For Qo gt E nemasne example if the IP Address is gi ame 192 168 100 100 enter the following into the URL field one http 192 168 100 100 HAE Select your G B P WorkCentre 3550 onouooe E Index Help 3 Press Enter to view the Welcome page The CentreWare Internet Services options for your machine are displayed Note To find the IP Address of your machine print a configuration report For instructions refer to Information Pages on page 134 4 Select the Properties tab and enter the login details The default User Name is admin and the default password
111. e control panel A confirmation is displayed press Stop again to cancel the current copy job To cancel a queued job press the Job Status button on the control panel to display the active jobs Use the up down arrows and select the job required press OK Select Delete and OK Select Yes to delete the job or No to return to previous screen Xerox WorkCentre 3550 User Guide Copy Options Copy Options Your machine provides the following options to customize your Copy jobs Use the Menu button to access the options For information about changing the default Copy settings refer to Copy Defaults on page 136 Note If you press Stop while setting the copy options all of the options you have set for the current copy job will be canceled and return to their default status after the machine completes the copy job in progress Reduce Enlarge Lighten Darken Original Type Background Suppression Description Originals can be reduced or enlarged between 25 and 400 From 25 to 400 when using the document glass or from 25 to 100 using the document feeder Adjusts the lightness or darkness of the output The Original Type setting is used to improve the image quality by selecting the document type for the originals Use to automatically reduce or eliminate the dark background resulting from scanning colored paper or newspaper originals Options 100 Produces an image on the copies the same size as the
112. e jobs list and status information 112 Xerox WorkCentre 3550 User Guide Print The Print option enables you to print configuration pages or to send a print ready job such as a PDF or PostScript file to the printer over the internet You can send the job from your desktop or from a remote location Print Configuration Pages To print a Configuration Page 1 Ensure Print Configuration Pages is selected in the Print menu on the left 2 Select the configuration page Print Internet Services WorkCentre 3550 ares Wore anre HE L Print Configuration Pa Fike Comic required Printer Configuration Page or Network Configuration Page 3 Select the print button The selected configuration page will be printed on the machine File Download To send a print ready job to the printer 1 Select File Download from the Print menu on the left 2 Enter the path and file name of the job requiring printing or use the Browse option to locate the file 3 If the job is confidential select the Secure Print check box and enter a secure print ID between 4 10 digits Confirm the ID The ID entered will be required to release and print the job at the printer 4 Select the print button to send the job to the printer over the internet The job will be printed on the machine Internet Services WorkCentre 3550 ER Index Select your Etre English v Help Properties Support File Downloa
113. e to print a report with detailed information about the previous 50 communication operations including time and dates E 2 3 144 Press Machine Status on the control panel Press the up down arrows to highlight Fax Setup and press OK Enter the Administrator s Password using the keypad Refer to Accessing the Setup Options on page 128 for instructions Press the up down arrows to highlight Auto Report and press OK Press the up down arrows to highlight Yes to automatically print a report or No to switch off the feature Press OK Press Stop to return to ready mode Xerox WorkCentre 3550 User Guide Scan Defaults Scan Defaults The Scan options including File Format Output Color and Resolution can be set to those most frequently used for the following scan services e Scan to USB e ScantoFIP e Scan to SMB When you scan a document the default settings are used unless they have been changed for the current job 1 Press Machine Status on the control panel 2 Press the up down arrows to highlight Scan Defaults and press OK 3 Enter the Administrator s Password using the keypad Refer to Accessing the Setup Options on page 128 for instructions 4 Press the up down arrows to highlight USB Defaults FTP Defaults or SMB Defaults and press OK The following Scan Defaults options and settings are available Note indicates the factory default setting Option File Format Lighten Darken Output
114. ed Lightest Lightens the image to the lightest setting Light Works well with dark print Normal Works well with standard typed or printed originals Dark Works well with light print Darkest Darkens the original to the darkest setting Color Use to select color output from your original Grayscale Use if gray scales are required Black and White Use to select black and white output regardless of the color of your original Text Use for originals containing mostly text Text and Photo Use for originals with mixed text and photographs Photo Use when the originals are photographs On Select to eliminate background Off Select if Background Suppression is not required Feature Resolution Original Size Description Resolution affects the appearance of the scanned image higher resolution produces a better quality image lower resolution reduces communication time when sending the file over the network Allows you to specify the size of the image to be scanned Scan Options Options 600 dpi Recommended for high quality photos and graphics It produces the largest image file size but delivers the best image quality Note 600 dpi is only supported for Scan to USB when the maximum memory is installed 300 dpi Recommended for high quality text documents that are to pass through OCR applications Also recommended for high quality line art or medium quality photos and graphics This
115. eft of the document glass The default document size is 8 5 x 11 or A4 For other sized documents change the Original Size option Refer to Scan Options on page 66 for further information Lower the document feeder Select the Scan Destination Scan to USB 1 Insert a USB Memory Device into the USB memory port on your machine Refer to Inserting the USB Memory Device on page 102 for instructions Press the Scan button on the control panel Press the up down arrows to highlight USB Press the 2 Sided button or Menu button to customize Scan settings Refer to Select the Features on page 64 When the scan settings are selected press OK to scan your originals Scan to Local PC To use Scan to Local PC the machine must be connected to your PC or workstation via USB cable The scan driver must be installed on your PC prior to use For instructions refer to the System Administrator Guide 1 U a PS Press the Scan button on the control panel Press the up down arrows to highlight Local PC Press the 2 Sided button to customize Scan settings Press OK If you see the Not Available message check the port connection Press the up down arrows until the scan destination you want highlights and press OK The default setting is My Documents The images are scanned and filed to the destination selected 62 Xerox WorkCentre 3550 User Guide Scan Procedure Scan to Network PC Make sure that your machine is
116. emory 57 Receiving Secure Faxes 50 Redialing 40 Redistributing Toner 162 Reduce Enlarge 29 Reducing Background 29 42 80 Regulations 199 Relocating your Machine 160 Remote Fax Number 40 Replaceable Unit 23 156 Replacing the Print Cartridge 157 Reports 20 134 190 Resolution 42 67 81 S Safety 199 Safety Contact Information 218 Safety Labels and Symbols 201 Scaling Options 91 Scan 59 Background Suppression 66 File Format 66 Lighten Darken 66 Linux 72 Macintosh 71 Original Size 67 Original Type 66 Output Color 66 Resolution 67 Using Stop 65 Scan Defaults 22 145 Scan Destination Scan to Local PC 62 Scan to Network PC 63 Scan to SMB 63 Scan to USB 62 Scan Destinations Scan to FTP 63 Scan Manager 70 Scan Options 66 Scan Procedure 61 Scan Specifications 197 Image Compression 197 Scan to FTP 63 Scan to Local PC 62 Scan to Network PC 63 Scan to SMB 63 Scan to USB 62 Scan Using TWAIN 68 Scan Using WIA Driver 69 Scanner Lock Switch 8 Scanning 60 61 Scanning Methods 60 Scanning Problems 187 Scanning to USB 101 103 Secure Receive 43 50 Select 27 Send Options 45 Send Report 20 Sending a Fax 37 38 Sending a Print Job 85 89 Sending an E mail 75 76 Sending Setups 140 Sent Report 20 Serial Number 190 Services CentreWare Internet Services 107 Copy 25 E mail 75 Fax 37 Fax from PC 55 Print 85 Scan 59 USB Port 101 Setting Paper Size and
117. en e Disconnect the machine cable and the computer and the machine reconnect it is not connected properly The connection cable between If possible attach the cable to the computer and the machine another computer that is working is defective properly and print a job You can also try using a different machine cable The port setting is incorrect Check the Windows printer setting to make sure that the print job is sent to the correct port If the computer has more than one port make sure that the machine is attached to the correct one The machine may be Check the printer driver options to configured incorrectly ensure that all of the print settings are correct See Print Procedure on page 89 The printer driver may be e Reinstall the printer software See incorrectly installed Install Printer Software on page 86 The machine is malfunctioning e Check the display message on the control panel to see if the machine is indicating a system error Contact a service representative The document size is so big e Get more hard disk space and print that the hard disk space of the the document again computer is insufficient to access the print job Xerox WorkCentre 3550 175 User Guide Troubleshooting Condition Possible Cause Suggested Solutions The machine selects print The paper option that was e For many software applications the materials from the wrong paper selected in the Printing paper source sele
118. er feature to send a fax to Fax 2 Use this option to enter the second fax number multiple locations Another Number Use this option to enter additional fax numbers Refer to Multi Send on page 45 for instructions Delayed Start You can set your machine Fax 1 Use this option to enter the first fax number to send a fax at a later Another Number Use this option to enter additional time when you will not be fax numbers present Job Name Enter a name for the job using the keypad Start Time Enter a time for the fax to be transmitted using the keypad Refer to Delayed Start on page 45 for instructions Priority Send This function is used when e Fax Use this option to enter the fax number a high priority fax needto e Job Name Enter a name for the job using the keypad be sent ahead of reserved Refer to Priority Send on page 46 for instructions operations You can set the machine to Fax Use this option to forward a fax to another fax forward a received or sent number fax to another fax e mail E mail Use this option to forward faxes to an e mail or server destination address Server Use this option to forward faxes to a specified server location Refer to Using Fax Forward on page 48 for instructions Secure Receive You may need to prevent On Use this option to activate Secure Receive your received faxes from Off Use this option to deactivate Secure Receive being accessed by unauthorized people In Secure Receive mode
119. er is being used Use only paper that meets the specifications required by the machine See Media Types on page 125 e There may be debris inside the machine Open the front door remove the print cartridge and any debris Re insert the print cartridge e If an original does not feed into the machine the document feeder rubber pad may need to be replaced Contact a service representative Transparencies stick together in e Use only transparencies specifically designed for laser printers Remove the paper exit each transparency as it exits from the machine Envelopes skew or fail to feed e Ensure that the paper guides are against both sides of the envelopes correctly 174 Xerox WorkCentre 3550 User Guide Troubleshooting Printing Problems Condition Possible Cause Suggested Solutions The machine does not print The machine is not receiving e Check the power cord connections power Check the power switch and the power source The machine is not selected as e Select your machine as your default the default machine machine in Windows Check the machine for the following The front door is not closed Close the front door Paper is jammed Clear the paper jam See Paper Jams on page 164 No paper is loaded Load paper See Loading the Paper Trays on page 118 The print cartridge is not installed Install the print cartridge If a system error occurs contact your service representative The connection cable betwe
120. er lock See Machine Components on page 9 Or switch the machine off then on If the problem persists call for service Self Diagnostics The engine in your printer is e Please wait a few minutes Please wait checking some problems detected Send Error There is a problem in DNS e Configure the DNS setting There is a problem in DNS Send Error There is a problem in POP3 e Configure the POP3 setting There is a problem in POP3 Send Error There is a problem in SMTP e Change to the available server There is a problem in SMTP Send Error There is a problem in SMTP e Configure the authentication There is a problem in SMTP authentication setting authentication Send Error There is a problem on the network Turn the power switch off and There is a problem on the NIC interface card on If the problem persists call Card for service Toner is empty The print cartridge has reached Replace the print cartridge Toner is empty Replace with new the end of its lifespan The printer See Replacing the Print one stops printing Cartridge on page 157 Toner is Low Small amount of toner is left in Prepare a new cartridge for Toner is Low the cartridge The estimated replacement You may cartridge life of toner is close temporarily increase the printing quality by redistributing the toner See Redistributing Toner on page 162 Order new one 172 Xerox WorkCentre 3550 User Guide Message Toner Not Compatible Print cartri
121. er of pages the elapsed time of the job the communication mode and the communication results for a particular Fax job Note You can set up your machine to automatically print a Send Report after each Fax job See Fax Setup on page 140 20 Xerox WorkCentre 3550 User Guide Machine Status Report Description Sent Report This report shows information on the faxes and e mails you have recently sent Note You can set the machine to automatically print this report every 50 communications See Fax Setup on page 140 Fax Recv Report Recv Fax Recv Report This report shows This report shows information on the faxes you have recently received on the faxes you have This report shows information on the faxes you have recently received received Schedule Job This list shows the documents currently stored for delayed faxes along with the starting time and type of each operation Junk Fax Report This list shows the fax numbers specified as junk fax numbers To add or delete numbers to or from this list access the Junk Fax Setup menu See Fax Setup on page 140 Network Information This list shows information about your machine s network connection and configuration User Auth List This list shows authorized users who are allowed to use the e mail function Billing Counters This list shows the total number of impressions black Impressions and maintenance impressions which have been made on the machine It also shows the
122. er on the machine or contained within the User Guide If the device is causing harm to the telephone network the Telephone Company may request that you disconnect the device until the problem is resolved Repairs to the machine should be made only by a Xerox Service Representative or an authorized Xerox Service provider This applies at any time during or after the service warranty period If unauthorized repair is performed the remainder of the warranty period is null and void This device must not be used on party lines Connection to party line service is subject to state tariffs Contact the state public utility commission public service commission or corporation commission for information If your office has specially wired alarm equipment connected to the telephone line make sure that the installation of this Xerox device does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your Telephone Company or a qualified installer 212 Xerox WorkCentre 3550 User Guide Fax Regulations Canada This product meets the applicable Industry Canada technical specifications Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this device or device malfunctions may give the telecommunications company cause to request the user to disconnect the device Users should make sure for their own protectio
123. er tab in the Printing Preferences See Paper Options on page 91 Common PostScript Problems The following situations are PS language specific and may occur when several printer languages are used Problem Possible Cause Solution Install the PostScript driver See Install Printer Software on page 86 Print a configuration page and verify that the PS version is available for printing The PostScript driver may not be installed correctly PostScript file cannot be printed If the problem persists contact a service representative You might need to reduce the complexity of the page or install more memory Refer to the System Administrator Guide Limit Check Error report prints The print job was too complex Make sure that the print job is a PostScript job Check to see whether the software application expected a setup or PostScript header file to be sent to the machine The print job may not be PostScript A PostScript error page prints Xerox WorkCentre 3550 177 User Guide Troubleshooting Problem Possible Cause Solution The optional tray is not selected in The printer driver has not been Open the PostScript driver the driver configured to recognize the properties select the Device optional tray Settings tab and set the tray option of the Installable Options section to Installed When printing a document in The resolution setting in the Make sure that the resolution Macintos
124. ermine the number of devices that may be connected to a telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to a line as determined by the total RENs contact the local Telephone Company The REN for this device is part of the device identifier that has the format US AAAEQ TXXXX The digits represented by are the REN without a decimal point e g 03 is a REN of 0 3 Xerox WorkCentre 3550 211 User Guide Fax Regulations If this Xerox device causes harm to the telephone network the Telephone Company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the Telephone Company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary The Telephone Company may make changes in its facilities equipment operations or procedures that could affect the operation of the device If this happens the Telephone Company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service If trouble is experienced with this Xerox device for repair or warranty information please contact the appropriate service center details of which are displayed eith
125. ernal Areas on page 159 Check the paper type and quality See Media Guidelines on page 124 Remove the print cartridge and then install a new one See Replacing the Print Cartridge on page 157 The machine may require repair Contact a service representative Character Voids Character voids are white areas within parts of characters that should be solid black If you are using transparencies try another type of transparency Because of the composition of transparencies some character voids are normal You may be printing on the wrong surface of the paper Remove the paper and turn it around The paper may not meet paper specifications See Paper Supply on page 193 Horizontal stripes If horizontally aligned black streaks or smears appear The print cartridge may be installed improperly Remove the cartridge and reinsert it The print cartridge may be defective Remove the print cartridge and install a new one See Replacing the Print Cartridge on page 157 If the problem persists the machine may require repair Contact a service representative Xerox WorkCentre 3550 185 User Guide Troubleshooting Condition Suggested Solutions If the printed paper is curled or paper does not feed into the machine e Turn the stack of paper over in the tray Also try rotating the paper 180 in the tray AaBbCc e Change the printer option and try again Go to Printing Preferences click Paper tab AaBbCc and set type to Thin See
126. ers options dev mfp1 relates to LP 1 and so on USB ports start at dev mfp4 so scanner on USB 0 relates to dev mfp4 respectively and so forth sequentially In the Selected port pane you can see if the port is occupied by another application If this is the case you should either wait for completion of the current job or press the Release port button The machine does not scan e Ensure a document is loaded into the machine ensure your machine is connected to the computer Note Refer to the Linux User Guide supplied with your computer for further information on Linux error messages 180 Xerox WorkCentre 3550 User Guide Troubleshooting Common Macintosh Problems Condition Suggested Solutions The machine does not print Printing the PDF file as an image may enable the file to print Turn on PDF files correctly Some parts Print As Image from the Acrobat printing options of graphics text or illustrations It will take longer to print when you print a PDF file as an image are missing The document has printed but Update your MAC OS to OS MAC OS X 10 3 3 or higher the print job has not disappeared from the spooler in Mac OS X10 3 2 Some letters are not displayed Mac OS cannot create the font during the cover page printing The normally during the cover page English alphabet and numbers are displayed normally on the cover printing page When printing a document in Make sure that the resolution setting in your ma
127. expired The machine will display a message when the Print Cartridge needs to be replaced Only replace the unit when a message instructs you to do so or when instructed by a Xerox representative To replace a Customer Replaceable Unit follow the instructions provided within this guide or with the consumable To purchase a new Print Cartridge contact your local Xerox representative or authorized dealer Supplies can also be ordered from www xerox com refer to Supplies on page 111 for further information A WARNING When replacing consumables DO NOT remove the covers or guards that are fastened with screws You cannot maintain or service any of the parts that are behind these covers and guards Do NOT attempt any maintenance procedure that is NOT specifically described in the documentation supplied with your machine Storage and Handling Follow the guidelines below for storing and handling Customer Replaceable Units e Always store units unopened and inside their original package e Store the correct side up in a horizontal position not standing on end e Do not store consumables in e Temperatures greater than 40 C 104 F e Humidity range less than 20 and not greater than 80 e Anenvironment with extreme changes in humidity or temperature e Direct sunlight or room light e Dusty places 156 Xerox WorkCentre 3550 User Guide General Care e A vehicle for a long period of time e Anenvironment where corrosive gases
128. f the documents 26 Xerox WorkCentre 3550 User Guide Copy Procedure Document Glass The following steps explain how to load documents using the document glass 1 2 Raise the document feeder Place the document face down on the document glass aligned with the tip of the registration arrow near the top left of the document glass The default document size is 8 5 x 11 or A4 For other sized documents change the Original Size option Refer to Copy Options on page 29 for further information Lower the document feeder Select the Features Various features can be selected for your copy job The most common features are selected from the control panel Once you have made a selection press Back to return to the Ready screen 1 Press the Copy button on the control panel Press the Paper Supply button on the control panel e Auto Select With this option selected the machine chooses the correct paper for the copy job based on the size of the originals being scanned e Tray 1 Use this option to select the paper loaded in Tray 1 e Tray 2 Optional Use this option to select the paper loaded in Tray 2 Note Trays 1 amp 2 can each hold 500 sheets of 20lb paper Weight ranges from 60 105 g sm Sizes range from A4 SEF to Legal e Bypass Tray Use this option when feeding individual types of stock for example letterhead or labels for one off jobs The Bypass Tray holds up to 50 sheets of 20lb paper or up
129. fferent e TIFF TIFF 6 0 Baseline e JPEG JPEG Baseline e PDF PDF 1 4 and below e PCL A PCL file e PS A PostScript file e TXT A text file To print a document from a USB memory device 1 Insert a USB memory device into the USB memory port on your machine 2 Press the up down arrows to highlight Print from USB and press OK Your machine automatically detects the device and reads data stored on it 3 Press the up down arrows until the folder or file you want highlights and press OK If you see in the front of a folder name there are one or more files or folders in the selected folder If you selected a folder press the up down arrows until the file you want highlights and press OK 4 Press the up down arrows to select the number of copies to be printed or enter the number 5 Press OK or Start to start printing the selected file After printing the file the display asks if you want to print another job 6 To print another document press the left right arrows to highlight Yes and press OK Otherwise press the left right arrows to highlight No and press OK 7 Press Stop to return to ready mode Xerox WorkCentre 3550 105 User Guide Managing USB Memory Managing USB Memory You can delete image files stored on a USB memory device one by one or all at once by reformatting the device A CAUTION After deleting files or reformatting a USB memory device files cannot be restored Therefore confir
130. formation to resolve the problem Redistributing Toner on page 162 Document Feeder Jams on page 163 Paper Jams on page 164 Error Messages on page 169 Paper Feeding Problems on page 173 Printing Problems on page 175 Copying Problems on page 186 Scanning Problems on page 187 Fax Problems on page 188 4 Press OK on the control panel If Check Status still appears repeat the procedure 5 Ifthe problem cannot be resolved power off and on and try the job again If the problem persists call for service When you call for service provide the service representative with the contents of the display message Xerox WorkCentre 3550 161 User Guide Troubleshooting Redistributing Toner When the print cartridge is near the end of its life e White streaks or light printing occurs e Toner is Low Order new one appears on the display If this happens you can temporarily improve print quality by redistributing the remaining toner in the cartridge In some cases white streaks or light printing will still occur even after you have redistributed the toner 1 Release both latches on the side of the front door and open the door 2 Pull the print cartridge out 3 Slowly shake the cartridge five or six times to distribute the toner evenly inside the cartridge Note If toner gets on your clothing wipe it off with a dry cloth and wash clothing in cold water Hot water sets toner into fabric A CAUTION Do not touch the green
131. ge file than is printed on the transmission report You cannot use this function when sending a fax without saving the data in the memory Dial Mode You can set the dial mode for your machine to either tone Note This setti tb Dee ee eae yee oe as dialling or pulse dialling available depending on your country Note If you select Pulse some phone system features might not be available It can also take longer to dial a fax or phone number 5 Press the up down arrows to highlight the option required and press OK 6 Press the up down arrows to highlight the setting required or enter the correct information using the keypad 7 Press OK to save the selection 8 Continue customizing the Sending options as required then press Stop to return to ready mode Receiving 1 Press Machine Status on the control panel 2 Press the up down arrows to highlight Fax Setup and press OK 3 Enter the Administrator s Password using the keypad Refer to Accessing the Setup Options on page 128 for instructions Xerox WorkCentre 3550 141 User Guide Fax Setup 4 142 Press the up down arrows to highlight Receiving and press OK The following Receiving options and settings are available Note indicates the factory default setting Option Stamp RCV Name RCV Start Code Auto Reduction Xerox WorkCentre 3550 User Guide Description You can select the default fax receiving mode You can specify the
132. h Part 68 of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments ACTA On the cover of this device is a label that contains among other information a device identifier in the format US AAAEQ T XXXxX If requested this number must be provided to the Telephone Company A plug and jack used to connect this device to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this device It is designed to be connected to a compatible modular jack that is also compliant See installation instructions for details You may safely connect the machine to the following standard modular jack USOC RJ 11C using the compliant telephone line cord with modular plugs provided with the installation kit See installation instructions for details To order the correct service from the local telephone company you may also have to quote the codes listed below e Facility Interface Code FIC O2LS2 e Service Order Code SOC 9 0Y WARNING Ask your local telephone company for the modular jack type installed on your line Connecting this machine to an unauthorized jack can damage telephone company equipment You assume all responsibility and or liability for any damage caused by the connection of this machine to an unauthorized jack The Ringer Equivalence Number REN is used to det
133. h with Acrobat Reader printer driver may not be matched setting in your printer driver 6 0 or higher colors print with the one in Acrobat Reader matches the one in Acrobat incorrectly Reader Common Windows Problems Condition Suggested Solutions File in Use message appears during installation e Exit all software applications Remove all software from the printer s startup group then restart Windows Reinstall the printer driver General Protection Fault Exception OE Spool e Close all other applications reboot Windows and 32 or Illegal Operation messages appear try printing again Fail To Print A printer timeout error occurred e These messages may appear during printing Just messages appear keep waiting until the machine finishes printing If the message appears in standby mode or after printing has been completed check the connection and or whether an error has occurred Note Refer to the Microsoft Windows User Guide supplied with your computer for further information on Windows error messages 178 Xerox WorkCentre 3550 User Guide Troubleshooting Common Linux Problems Condition Suggested Solutions The machine does not print Check if the printer driver is installed on your system Open Unified Driver Configurator and switch to the Printers tab in Printers configuration window to look at the list of available machines Make sure that your machine is displayed on the
134. have a fault or be busy The fax machine sending you the fax may be faulty A noisy phone line can cause line errors Check your machine by making a copy The print cartridge may be empty Replace the print cartridge See Replacing the Print Cartridge on page 157 The fax machine sending the fax had a temporary document jam Check your scan unit for marks and clean it See Cleaning the Machine on page 158 The other fax machine may be turned off out of paper or cannot answer incoming calls Speak with the other machine operator and ask her him to solve out the problem There may not be enough memory space to store the fax If the display indicating the memory status shows delete any faxes you no longer need from the memory and then try to store the fax again Call for service You may have chosen the wrong paper settings in the user option setting For details about paper settings See Setting Paper Size and Type on page 122 Xerox WorkCentre 3550 189 User Guide Further Assistance Further Assistance For any additional help visit our customer web site at www xerox com or contact the Xerox Support Center quoting the machine serial number Xerox Support Center If a fault cannot be resolved by following the display instructions check Error Messages on page 169 If the difficulty persists contact the Xerox Support Center The Xerox Support Center will want to know the nature of the problem the machine serial numbe
135. highlight the setting required or enter the correct information using the keypad 7 Press OK to save the selection 8 Continue customizing the Paper Settings options as required then press Stop to return to ready mode Sound Settings 1 Press Machine Status on the control panel 2 Press the up down arrows to highlight System Setup and press OK 3 Enter the Administrator s Password using the keypad Refer to Accessing the Setup Options on page 128 for instructions 4 Press the up down arrows to highlight Sound Settings and press OK The following Sound Settings options and settings are available Note indicates the factory default setting Option Description Settings Key Sound Use to set if the beep sound is i On or Off when a key is pressed Alarm Sound Turns the alarm sound On or Off With this option set to On an alarm tone sounds when an error occurs or fax communication ends Speaker Use to set if sounds from the telephone line can be heard through the speaker such as a dial tone or a fax tone ne 5 Press the up down arrows to highlight the option required and press OK 6 Press the up down arrows to highlight the setting required and press OK to save the selection Xerox WorkCentre 3550 151 User Guide System Setup 7 Continue customizing the Sound Settings as required then press Stop to return to ready mode Maintenance 1 Press Machine Status on the control panel Press the up down arr
136. image on the original Variable Use the keypad or the up down arrow buttons to enter the percentage required Auto Fit Reduces or enlarges the image on the copies based on the size of the original and the size of the selected output paper Presets The most commonly used reduce enlarge percentages have been provided as preset options These preset options can be customized by your System or Machine Administrator to meet individual needs Lightest Lightens the image to the lightest setting Light Works well with dark print Normal Works well with standard typed or printed originals Dark Works well with light print Darkest Darkens the original to the darkest setting Text Use for originals containing mostly text Text and Photo Use for originals with mixed text and photographs Photo Use when the originals are photographs On Select to eliminate background Off Select if Background Suppression is not required Xerox WorkCentre 3550 29 User Guide Copy Options Feature Description Options Layout This option is used to copy Normal Select this option to match the layout of the multiple documents onto originals one sheet of paper copy 2 Up This feature is used to copy two documents in a from book originals create reduced size onto one sheet of paper booklet output and produce documents which can be pasted together to make a poster 4 Up This feature is used to copy four documents in a red
137. in the tray See Paper is empty in yyy Loading the Paper Trays on Load paper page 118 Paper Jam in MPT Paper has jammed in the Bypass e Clear the jam See Paper Jams Tray area on page 164 Paper Jam in tray 1 Paper has jammed in the tray1 e Clear the jam See Paper Jams area on page 164 Paper Jam in tray 2 Paper has jammed in the tray2 e Clear the jam See Paper Jams area on page 164 Paper mismatch yyy The paper size specified in the e Select Continue or Cancel If Load zzz xxx Continue Cancel printer properties does not match you select Cancel the printing the paper you are loading job will stop Load the correct paper in the tray If you select Continue the printing job will continue Xerox WorkCentre 3550 171 User Guide Troubleshooting Message Meaning Suggested Solutions Pickup roller is worn The pickup roller has reached the e This message appears when yyy pickup roller is worn end of its lifespan the pickup roller is worn Replace the pickup roller with a new one Call for service Fuser Door is open The fuser door is not securely e Close the fuser door until it Close it latched locks into place Retry Redial The machine is e You can press OK to waiting for a specified e immediately redial or Stop to time interval to redial cancel the redial operation Replace with new one a previously busy station Scanner locked The scanner module is locked e Unlock the Scann
138. ing in the duplex mode decide on which edge you will be binding your finished document The binding options are as follows e Long Edge Binding This option is the conventional layout used in book binding e Short Edge Binding This option is the type often used with calendars From your Macintosh application select Print from the File menu Select Layout from the drop down list under Orientation Select a binding orientation from the Two Sided Printing option DE iS Select the other options you want to use Xerox WorkCentre 3550 97 User Guide Printing using Macintosh 5 Click Print then the machine prints on both sides of the paper Note If you print more than 2 copies the first copy and the second copy might print on the same sheet of paper 98 Xerox WorkCentre 3550 User Guide Printing using Linux Printing using Linux Printing from Applications There are a lot of Linux applications that allow you to print using Common UNIX Printing System CUPS You can print on your machine from any such application 1 Open an application and select Print from the File menu 2 Select Print directly using lpr 3 Inthe LPR GUI window select the machine from the printer list and click Properties 4 Change the print job properties using the following four tabs displayed at the top of the window e General This option allows you to change the paper size the paper type and the orientation of the documents It enables the
139. ings If you want to customize the scan settings such as the File Format or Resolution use the following procedure iP 2 Insert a USB Memory Device into the USB memory port on your machine Load the documents to be scanned either face down on the document glass or face up into the document feeder Press the Scan button on the control panel Press the up down arrows to highlight USB and press OK Press the 2 Sided button on the control panel The following 2 Sided options are available e 1 gt 1 Sided Use this option for 1 sided originals e 2 gt 1 Sided Use this option for 2 sided originals e 2 gt 1 Sided Rotated Use this option for 2 sided originals which have the second side rotated This option will rotate the second side image 180 degrees Select the 2 Sided option required using the up down arrows and press OK The following features are available through the Menu button File Format Sets the file format of the saved image Output Color Output Color Sets the color mode Sets the color mode of the scanned image the scanned i Sets the color mode of the scanned image Lighten Darken Provides manual control to adjust the lightness or darkness of the scanned images Background Suppression Use to automatically reduce or eliminate the dark background resulting from scanning colored paper or newspaper originals Original Type Used to improve the image quality by selecting the document type for the origi
140. inted side of the page at even intervals The print cartridge may be damaged run a few prints through the machine and if you still have the problem remove the print cartridge and install a new one See Replacing the Print Cartridge on page 157 Parts of the machine may have toner on them If the defects occur on the back of the page the problem will likely correct itself after a few more pages The fusing assembly may be damaged Contact a service representative Xerox WorkCentre 3550 183 User Guide Troubleshooting Condition Suggested Solutions Background scatter Background scatter results from bits of toner randomly distributed on the printed page e The paper may be too damp Try printing with a different batch of paper Do not open packages of paper until necessary so that the paper does not absorb too much moisture If background scatter occurs on an envelope change the printing layout to avoid printing over areas that have overlapping seams on the reverse side Printing on seams can cause problems If background scatter covers the entire surface area of a printed page adjust the print resolution through your software application or using the printer driver options See Print Procedure on page 89 Misformed If characters are improperly formed and producing hollow images the paper stock characters may be too slick Try different paper See Media Guidelines on page 124 If characters are improperly formed and produci
141. ints the job immediately without requiring a passcode Proof Prints one copy of the job as a sample and holds the remaining copies of the job at the printer until you release them from the printer s control panel Secure Print Prints the job only after you enter your passcode on the printer s control panel When you choose this job type the Secure Print dialog box appears so you can save your passcode Xerox WorkCentre 3550 User Guide Printing using Windows Xerox Tab This tab provides version and copyright information and ie a link to the Xerox website Basc Paper craois advanced xerox Service Xerox Website Xerox WorkCentre 3550 PCL 6 Version 3 10 62 05 Copyright c 1998 2010 Xerox Corporation Xerox WorkCentre 3550 95 User Guide Printing using Macintosh Printing using Macintosh This section explains how to print using Macintosh You need to set the print environment before printing Refer to the System Administrator Guide Printing a Document When you print with a Macintosh you need to check the printer driver setting in each application you use Follow the steps below to print from a Macintosh 1 Open the document you want to print 2 Open the File menu and click Page Setup Document Setup in some applications 3 Choose your paper size orientation scaling other options and make sure that your machine is selected Click OK Open the File menu and click Print Choose the nu
142. is larger than the printable area some portions may not be printed Your machine can print 2 sided originals on one sheet of A4 Letter Legal Folio Executive B5 A5 or A6 paper 1 Press Copy on the control panel Press Menu on the control panel Press the up down arrows to highlight Layout and press OK Press the up down arrows to highlight ID Card Copy and press OK Press Menu to return to the top level menu a w N Xerox WorkCentre 3550 31 User Guide Using the Layout Options Book Copy This feature enables you to specify which page or pages of a book are to be scanned The book original is placed face down on the document glass with the spine of the book lined up with the book marker 1 2 3 4 32 Place the front side of the original face down on the document glass aligned with the tip of the registration arrow and close the document feeder Press Start Place Front Side Press OK appears on the display Press OK on the control panel Your machine begins scanning the front side and shows Place Rear Side Press Start Turn the original over and place the rear side of the original face down on the document glass and close the document feeder Press Start on the control panel to begin copying Press Copy on the control panel Press Menu on the control panel Press the up down arrows to highlight Layout and press OK Press the up down arrows to highlight Book Copy and press OK
143. kCentre 3550 User Guide Option Auto Continue Auto Tray Switch Toner Save FDI Settings Description This option enables the machine to continue printing even if it detects a mismatch between the paper size set and the paper size in the tray This option enables the machine to switch between trays if both trays have the same size of paper and a tray becomes empty This option allows your machine to use less toner on each page Activating this mode extends the life of the print cartridge but reduces print quality Configure the FDI Settings if a third party device has been installed for accounting purposes For example card activated or coin activated devices can be installed System Setup Settings FDI Enable e Disable e Enable Inhibit Services e Copy Only e All Services Job Timeout e 0 900 Seconds Print Job Control e Disable e Enable 5 Press the up down arrows to highlight the option required and press OK 6 Press the up down arrows to highlight the setting required or enter the correct information using the keypad 7 Press OK to save the selection 8 Continue customizing the Machine Settings as required then press Stop to return to ready mode Paper Settings After loading paper in the paper tray set the paper size and type using the control panel These settings will apply to Copy and Fax modes 1 Press Machine Status on the control panel 2 Press the up down arro
144. l Use this option for text or line art Layout Options Layout Options allow you to select a different layout for your output You can select the number of pages to print on a single sheet of paper To print more than one page per sheet the pages will be reduced in size and arranged in the order you specify e Single Page Per Side Use this option if the layout does not require changing e Multiple Pages Per Side Use this option to print multiple pages on each page You can print up to 16 pages on one sheet Select the number of images required on each side the page order and if borders are required e Poster Printing Use this option to print a single page document onto 4 9 or 16 sheets of paper for the purpose of pasting the sheets together to form one poster size document Select Poster 2x2 for 4 pages Poster 3x3 for 9 pages or Poster 4x4 for 16 Then choose the overlap amount in mm or inches e Booklet Printing This allows you to print your document on both sides of the paper and arranges the pages so that the paper can be folded in half after printing to produce a booklet Double sided Printing You can print on both sides of a sheet of paper Before printing decide how you want your document oriented e Printer Default If you select this option this feature is determined by the setting made on the control panel of the printer 90 Xerox WorkCentre 3550 User Guide Printing using Windows e None The document is printe
145. lated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the device was placed on the market For recycling and disposal information contact your local authorities In the United States you may also refer to the Electronic Industries Alliance web site http www eiae org Xerox WorkCentre 3550 215 User Guide Product Recycling and Disposal European Union WEEE Directive 2002 96 EC Product Recycling and Disposal EU Professional Business Environment equipment in compliance with agreed national procedures In accordance with European legislation end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures yt Application of this symbol on your equipment is confirmation that you must dispose of this EU Battery Directive electrical and electronic products and batteries should not be mixed with general K These symbols on the products and or accompanying documents mean that used household waste For proper treatment recovery and recycling of old products and used batteries please take them to applicable collection points in accordance with your national legislation and the Directive 2002 96 EC and 2006 66 EC By disposing of these products and batteries correctly you will help to save valuable resources and prevent any potential negative effects on human health and the environment which
146. m Press the com key repeatedly until the text required is displayed and press OK The text is added to address The Smart Key text can be customized using CentreWare Internet Services refer to Smart Key Addresses on page 84 for instructions e E mail addresses can also be added using the Address Book refer to Address Book on page 82 for instructions e Press the down arrow and enter additional e mail addresses if required and press OK If File Format appears highlight the file format required and press OK Enter an e mail subject and press OK When Ready to E mail appears you can add or edit the recipient list press Menu to select additional features or press Start to scan your originals e To add additional recipients highlight Add Another Address and enter the address required e To edit or delete recipients use the up down arrows to highlight the address requiring editing or deleting and press OK Use the left arrow key to delete characters and then edit the address To delete the address press the down arrow key to highlight Delete and select OK Xerox WorkCentre 3550 77 User Guide E mail Procedure Select the Features Various features can be selected for your e mail job The most common features are selected from the control panel Once you have made a selection press Back to return to the Ready screen 1 2 Press the 2 Sided button on the control panel The following 2 Sided options are available e 1 1 Side
147. m that you no longer need the data before deleting it Deleting an Image File L Insert a USB memory device into the USB memory port on your machine Press the up down arrows to highlight Manage Files and press OK Press the up down arrows to highlight Delete and press OK Press the up down arrows until the folder or file you want highlights and press OK If you see in the front of a folder name there are one or more files or folders in the selected folder If you selected a file the display shows the size of the file for about 2 seconds If you selected a folder press the up down arrows until the file you want to delete highlights and press OK To delete the file press the up down arrows to highlight Yes and press OK Press Stop to return to ready mode Formatting a USB Memory Device aS W YS Insert a USB memory device into the USB memory port on your machine Press the up down arrows to highlight Manage Files and press OK Press the up down arrows to highlight Format and press OK To format a USB memory device press the up down arrows to highlight Yes and press OK Press Stop to return to ready mode Viewing the USB Memory Status 106 Insert a USB memory device into the USB memory port on your machine Press the up down arrows to highlight Available Space and press OK The available memory space appears on the display Press Stop to return to ready mode Xerox WorkCentre 3550 User Guide Centre
148. mation on your machine s network connection and configuration Press the up down arrows to highlight the option required and press OK Press the up down arrows to highlight the setting required and press OK to save the selection Continue customizing the Network Setting options as required then press Stop to return to ready mode Xerox WorkCentre 3550 User Guide General Care and Troubleshooting This chapter includes e General Care on page 156 e Troubleshooting on page 161 e Further Assistance on page 190 Xerox WorkCentre 3550 155 User Guide General Care General Care There are several consumables on the machine that need replenishing or replacing such as paper and the print cartridge To place an order for Xerox consumables please contact your local Xerox Representative giving your Company Name product number and the machine serial number Supplies can also be ordered from www xerox com refer to Supplies on page 111 for further information The machine serial number can be displayed by pressing the Machine Status button then highlighting Machine Information and pressing OK For further information about locating the serial number please refer to Locating the Serial Number on page 190 Customer Replaceable Unit There is one Customer Replaceable Unit in the machine the Print Cartridge The Print Cartridge will need to be replaced after printing the specified number of pages or when the life span of the unit has
149. mber of copies you want and indicate which pages you want to print Click Print Changing Printer Settings You can use advanced printing features provided by your machine Open an application and select Print from the File menu The machine name which appears in the printer properties window may differ depending on the machine in use Except for the name the composition of the printer properties window is similar to the following Note The setting options may differ depending on printers and Macintosh OS version Layout The Layout tab provides options to adjust how the document appears on the printed page You can print multiple pages on one sheet of paper Graphics The Graphics tab provides options for selecting Resolution Select Graphics from the drop down list under Orientation to access the graphic features Resolution This option allows you to select the printing resolution The higher the setting the sharper the clarity of printed characters and graphics The higher setting also may increase the time it takes to print a document 96 Xerox WorkCentre 3550 User Guide Printing using Macintosh Paper Set Paper Type to correspond to the paper loaded in the tray from which you want to print This will let you get the best quality printout If you load a different type of print material select the corresponding paper type Printer Features Printer Features tab provides Reverse Duplex Printing and Fit to Page option
150. n several copies are selected 18 Xerox WorkCentre 3550 User Guide Media Output Locations Media Output Locations The machine has two output locations e Output Tray face down e Rear Door face up The machine sends output to the Output Tray by default If printing on envelopes and other special media the Rear Door is recommended Using the Output Tray The Output Tray collects printed paper face down in the order in which the sheets were printed The Output Tray should be used for most jobs To use the Output Tray make sure that the Rear Door is closed Notes e If paper coming out of the Output Tray has problems such as excessive curl try printing to the Rear Door e To reduce paper jams do not open or close the Rear Door while the printer is printing Using the Rear Door Using the Rear Door paper comes out of the machine face up Printing from the Bypass Tray to the Rear Door provides a straight paper path Using the Rear Door might improve the output quality when printing on special media To use the Rear Door pull on the handle to open the Rear Door and flip open the inner flap The output is delivered to the Rear Door when the Rear Door is open If printing envelopes or other special media open the rear cover and pull down the fuser pressure levers about 90 degrees to improve output quality Ad CAUTION The fuser area inside the Rear Door of your machine becomes very hot when in use Take c
151. n that the electrical ground connections of the power utility telephone lines and internal metallic water pipe systems if present are connected together This precaution may be particularly important in rural areas CAUTION Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalent Numbers of all of the devices does not exceed 5 For the Canadian REN value please see the label on the device Europe Radio Equipment amp Telecommunications Terminal Equipment Directive The Facsimile has been approved in accordance with the Council Decision 1999 5 EC for pan European single terminal connection to the public switched telephone network PSTN However due to differences between the individual PSTNs provided in different countries the approval does not of itself give an unconditional assurance of successful operation on every PSTN network terminal point In the event of a problem you should contact your authorized local dealer in the first instance This device has been tested to and is compliant with ES 203 021 1 2 3 a
152. n using the keypad Press OK to save the selection Continue customizing the Copy Defaults as required then press Stop to return to ready mode Xerox WorkCentre 3550 137 User Guide E mail Defaults E mail Defaults The E mail options including File Format Original Type Output Color and Resolution can be set to those most frequently used When you e mail a document the default settings are used unless they have been changed for the current job 1 Press Machine Status on the control panel 2 Press the up down arrows to highlight E mail Defaults and press OK 3 Enter the Administrator s Password using the keypad Refer to Accessing the Setup Options on page 128 for instructions The following E mail Default options and settings are available Note indicates the factory default setting Option Description Settings File Format Lighten Darken Output Color Original Type Background Suppression 138 Xerox WorkCentre 3550 User Guide Use this option to select the default file format for E mail jobs Use this option to select the default Lighten Darken option for E mail jobs Lighten Darken adjusts the lightness or darkness of the output Use this option to select the default output color setting for E mail jobs Use this option to select the default Original Type for E mail jobs Use to automatically reduce or eliminate the dark background resulting from scanning colored paper or newspape
153. nals Sets the image resolution A higher resolution increases the file size Original Size Use to set the size of the image being scanned Press the up down arrows until the feature you want highlights and press OK Select the setting required and press OK For information about each of the options refer to Scan Options on page 66 Press the up down arrows to highlight Scan to USB and press OK Your machine begins scanning the original and then asks if you want to scan another page To scan another page press the left right arrows to highlight Yes and press OK Load an original and press Start Otherwise press the left right arrows to highlight No and press OK Xerox WorkCentre 3550 103 User Guide Scanning to USB Memory Device After scanning is complete you can remove the USB memory device from the machine 104 Xerox WorkCentre 3550 User Guide Printing from USB Memory Device Printing from USB Memory Device You can directly print files stored on a USB memory device You can print the following supported file types e PRN Only files created by the driver provided with your machine are compatible PRN files can be created by selecting the Print to file check box when you print a document The document will be saved as a PRN file rather than printed on paper Only PRN files created using this method can be printed directly from USB memory device e If you create PRN files using another machine the printout would be di
154. nd Folio open the back of the paper tray 118 Xerox WorkCentre 3550 User Guide Loading Paper 3 Squeeze the rear guide and move from the current position and into the correct position for the current paper size Make sure the guide clicks into place 4 Load paper into the tray Do not fill above the 281b 10359 line at the rear of the tray 5 Position the side guide by squeezing the lever and sliding it towards the stack of paper until it gently touches the side of the stack 6 Insert the paper tray into the machine 7 After loading paper in the paper tray set the paper size and type using the control panel Press OK to confirm the settings or Stop to change the settings These settings will apply to Copy and Fax modes 8 When printing from your PC ensure you select the Select Paper button to specify the correct paper size color and type Not confirming the paper details may result in printing delays For information about setting the paper type and size on the control panel refer to Setting Paper Size and Type on page 122 Note The settings made from the print driver override the settings on the control panel Using the Bypass Tray The Bypass Tray is located on the front of your machine It can be closed when not in use making the product more compact Use the Bypass Tray to print transparencies labels envelopes or postcards in addition to making quick runs of paper types or sizes that are not currently loa
155. nd press OK Press the up down arrows until the Fax job you want appears and press OK Press Start If adding more than one original select Yes to add another page Load another original and press OK When you have finished select No at the Another Page prompt Canceling a Delayed Fax You can cancel a delayed Fax job which is saved in memory 1 2 3 4 Press Fax on the control panel Press Menu on the control panel Press the up down arrows to highlight Cancel Job and press OK Press the up down arrows until the Fax job you want appears and press OK Press OK when Yes highlights to confirm and cancel the job The selected fax is deleted from memory Priority Send This function is used when a high priority fax needs to be sent ahead of other Fax jobs in memory The original is scanned into memory and immediately transmitted when the current operation is finished In addition a priority send fax will interrupt a Multi Send fax being sent The fax is interrupted between 46 Xerox WorkCentre 3550 User Guide Using Fax Send Options destinations for example after the transmission to destination A ends and before the transmission to destination B begins or between redial attempts 1 2 3 4 Press Fax on the control panel Press Menu on the control panel Press the up down arrows to highlight Priority Send and press OK Enter the number of the receiving fax machine and press OK You can select speed di
156. nd side rotated This option will rotate the second side image 180 degrees Select the 2 Sided option required using the up down arrows and press OK 2 The following features are available through the Menu button Lighten Darken This provides manual control to adjust the lightness or darkness of the scanned images Background Suppression Use to automatically reduce or eliminate the dark background resulting from scanning colored paper or newspaper originals Resolution A higher resolution produces better quality for photos A lower resolution reduces communication time Original Size This option allows you to specify the size of the image to be scanned Multi Send You can use this feature to send a fax to multiple locations Delayed Start Use to set your machine to send a fax at a later time Priority Send Use when a high priority fax need to be sent ahead of reserved operations Forward You can set the machine to forward a received or sent fax to another fax e mail or server destination Secure Receive Use to restrict printing of received faxes when the machine is unattended Add Page Use to add additional documents to a delayed fax job which is saved in memory Xerox WorkCentre 3550 39 User Guide Fax Procedure Press the up down arrows until the feature you want highlights and press OK Select the setting required and press OK For more information about each of the options refer to Fax Options on page 42 Enter the Fax
157. ng a wavy effect the scanner unit AaBbCc may need service Contact a service representative AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Page skew Ensure that the paper is loaded properly Check the paper type and quality See Media Guidelines on page 124 Ensure that the guides are not too tight or too loose against the paper stack See Loading the Paper Trays on page 118 Ensure that the paper is loaded properly Check the paper type and quality Both high temperature and humidity can cause paper curl See Media Guidelines on page 124 Turn the stack of paper over in the tray Also try rotating the paper 180 in the tray Wrinkles or creases Ensure that the paper is loaded properly Check the paper type and quality See Media Guidelines on page 124 Turn the stack of paper over in the tray Also try rotating the paper 180 in the tray AaBbCc AaBbCc 184 Xerox WorkCentre 3550 User Guide Troubleshooting Condition Suggested Solutions Back of printouts Check for leaking toner Clean the inside of the machine See Internal Areas on are dirty page 159 Solid Black pages The print cartridge may not be installed properly Remove the cartridge and reinsert it The print cartridge may be defective Remove the print cartridge and install a new one See Replacing the Print Cartridge on page 157 The machine may require repair Contact a service representative Loose toner Clean the inside of the machine See Int
158. ng materials only as directed in the user documentation e Do not remove covers or guards that are fastened with screws There are no parts behind these covers that you can maintain or service Consumables Information e Store all consumables in accordance with the instructions given on the package or container e Keep all consumables away from the reach of children e Never throw toner print cartridges or toner containers into an open flame Product Safety Certification This device is certified by the following Agency using the Safety standards listed Standard Underwriters Laboratories Inc UL60950 1 2nd Edition USA Canada TEC EN60950 1 2nd Edition This device has been manufactured under a registered IS09001 Quality system Xerox WorkCentre 3550 205 User Guide Basic Regulations Basic Regulations Xerox has tested this device to electromagnetic emission and immunity standards These standards are designed to mitigate interference caused or received by this device in a typical office environment United States FCC Regulations This device has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a commercial environment This device generates uses and can radiate radio frequency energy If it is not installed and used in accordance with these instructions it may cau
159. ng the serial number please refer to Locating the Serial Number on page 190 Customer Replaceable Unit There is one Customer Replaceable Unit in the machine the Print Cartridge To avoid print quality problems resulting from worn parts and to maintain your machine in top working condition the Print Cartridge will need to be replaced after printing the specified number of pages or when the life span of the unit has expired The machine will display a message when the Print Cartridge needs to be replaced Only replace the unit when a message instructs you to do so or when instructed by a Xerox representative To replace a Customer Replaceable Unit follow the instructions provided within this guide or with the consumable To replace a Customer Replaceable Unit refer to General Care and Troubleshooting on page 155 To purchase a new Print Cartridge contact your local Xerox representative or authorized dealer Supplies can also be ordered from www xerox com refer to Supplies on page 111 for further information Cleaning Tasks Performing regular cleaning activities ensures the machine is kept free of dust and debris The machine covers control panel and document feeder should all be cleaned using a soft lint free cloth lightly dampened with water Xerox Cleaning Fluid or Anti Static Cleaner can be used to clean the document glass but must be applied using a cloth and not poured directly on the document glass Remove any resid
160. ntially or search by entering the first letters of the name associated with the address 1 A ae i RS Press E mail on the control panel Enter the Sender Address From Address and press OK The Enter To Addresses field appears Press the Address Book button on the control panel Press the up down arrows to select the appropriate Address Book and press OK Enter a few letters of the name you are searching for The machine will return matching names Press the up down arrows until the name and address you want highlights and press OK Printing the Local Address Book eS Press the Machine Status button on the control panel Press the up down arrows to highlight Information Pages and press OK Press the up down arrows to highlight Address Book and press OK Press the up down arrows to highlight E mail and press OK Your Address Book information prints out Xerox WorkCentre 3550 83 User Guide Smart Key Addresses Smart Key Addresses Customizing the Smart Key addresses enables you to quickly access and select commonly used e mail address text for example com or yourdomainname com Up to six Smart Key addresses can be entered using the E mail Setup options in CentreWare Internet Services To customize the E mail Smart Key addresses 1 Open the web browser from your workstation 2 In the U RL field enter http followed 2 Home Xerox WorkCentre 3550 Windows Internet Explorer by the IP Address of the machine For O
161. o network environment or contact your Auto IP network administrator Door is open The front door is not securely e Close the front door until it Close it latched locks into place Enter Again You entered an unavailable item e Enter the correct item again File Format is Not Supported The selected file format is not e Use the correct file format supported Fuser error There is a problem in the machine e Turn the machine off and turn it on again If the problem persists call for service Group Not Available You have tried to select a group Use a speed dial number or location number where only a dial number manually using single location number can be the number keypad used such as when adding locations for a multiple send operation Xerox WorkCentre 3550 169 User Guide Troubleshooting Message Meaning Suggested Solutions IP Conflict The IP address is used elsewhere e Check the IP address or obtain This IP address conflicts with that a new IP address of other system Jam bottom of duplex Paper has jammed during duplex e Clear the jam See Paper Jams printing on page 164 Jam in exit area Paper has jammed in exit area e Clear the jam See Paper Jams on page 164 Jam inside Machine Paper has jammed inside the e Clear the jam See Paper Jams machine on page 164 Jam top of duplex Paper has jammed during duplex e Clear the jam See Paper Jams printing on page 164 Junk Fax Error The machine h
162. o digital files that can be sent to an e mail address You can scan the originals and e mail the scanned image to several destinations from the machine by e mail This chapter includes e E mail Procedure on page 76 e E mail Options on page 80 e Address Book on page 82 e Smart Key Addresses on page 84 Xerox WorkCentre 3550 75 User Guide E mail Procedure E mail Procedure If E mail has been enabled an electronic file can be created from a hard copy original The electronic file can be e mailed to a specified address This section describes the basic procedure for e mailing Follow the steps below e Load the Documents on page 76 e Enter the E mail Address on page 77 e Select the Features on page 78 e Start the Job on page 78 e Check the Job Status on page 79 e Stop the E mail Job on page 79 If an authentication feature is enabled you may need an account before using the machine To get an account or for more information contact the System Administrator Load the Documents You can load the documents to be scanned either on the document glass or through the document feeder Document Feeder The following steps explain how to load documents using the document feeder 1 76 Before loading the documents into the document feeder ensure they are in good condition and remove all staples and paper clips Insert the documents neatly into the document feeder face up The first page should be on top with the hea
163. occurs during printing Network Scan Manager Use to change scan settings and add or delete the folders where scanned documents are saved on your computer Printer Driver Use this driver to take full advantage of your printer s features Postscript Printer Description PPD File Use this file to run your machine from a Linux computer and print documents Printer Driver Use this driver to take full advantage of your printer s features Postscript Printer Description PPD File Use this file to run your machine from a Macintosh computer and print documents Printer Setting Utility PSU Use this utility to configure and check print settings Scanner Driver A TWAIN driver is available for scanning documents on your machine Loading Paper Loading Paper Open the paper tray The paper level indicator on the front of the tray 1 and the optional tray 2 shows the amount of paper currently left in the tray When the tray is empty the indicator of the bar is completely lowered Note The paper trays can each hold a maximum of 500 sheets of 20 lb 80 g m bond paper The bypass tray can hold 50 sheets 20 lb 80 g m bond paper If loading Legal Oficio and Folio open the back of the paper tray Squeeze the rear guide and move from the current position and into the correct position for the current paper size Make sure the guide clicks into place Load paper into the tray Do not fill above the 281b 105
164. ogress on the first scanner you may select the second scanner set the device options and start the image acquisition simultaneously Click Properties Load originals face up into the document feeder or place a single original face down on the document glass From the Scanner Properties window click Preview The document is scanned and the image preview appears in the Preview Pane Drag the pointer to set the image area to be scanned in the Preview Pane Change the scan options in the Image Quality and Scan Area sections e Image Quality This option allows you to select the color composition and the scan resolution for the image e Scan Area This option allows you to select the page size The Advanced button enables you to set the page size manually If you want to use one of the preset scan option settings select the option from the Job Type drop down list See Job Type Settings on page 72 Click Default to restore the default setting for the scan options When you have finished click Scan to start scanning The status bar appears on the bottom left of the window to show you the progress of the scan To cancel scanning click Cancel The scanned image appears When you are finished click Save on the toolbar Select the file directory where you want to save the image and enter the file name Click Save Job Type Settings You can save your scan option settings for later use 72 Xerox WorkCentre 3550 User Guide
165. on Allows you to remove an item added ne OE by the user from the Available Destination List eas z Default moa Scan Property e Save Location Allows you to choose the location of the default saving folder e Resolution Allows you to choose the scan resolution e Output Color Allows you to choose black and white grayscale or color output e Original Size Allows you to select the size of the original document e Default Allows you to revert to default options e File Format Determines the type of file created and can be temporarily changed for the current job You can select the file format you wish to use for your scanned image 70 Xerox WorkCentre 3550 User Guide Macintosh Scanning Macintosh Scanning You can scan documents using Image Capture on Macintosh systems Scanning with USB Connection Make sure that the machine is connected to your computer and powered on Install the scan driver Follow the install instructions provided with your driver 1 Make sure that the machine and your workstation are connected to the network 2 Load originals face up into the document feeder or place a single original face down on the document glass 3 Start Applications and click Image Capture If the No Image Capture device connected message appears disconnect the USB cable and reconnect it If the problem continues refer to the Image Capture help option to resolve the problem 4 Select the device required 5
166. onfiguration 134 Xerox WorkCentre 3550 User Guide Information Pages Option Description Settings User Auth List This list shows authorized users who e Printing Yes No are allowed to use the e mail function Billing Counters This list shows the total number of e Printing Yes No impressions black Impressions and maintenance impressions which have been made on the machine It also shows the total number of sheets and 2 sided sheets put through the machine 3 Press the up down arrows to highlight the option required and press OK Press the up down arrows to highlight the setting required and press OK to save the selection 5 Continue printing Information Pages as required then press Stop to return to ready mode Xerox WorkCentre 3550 135 User Guide Copy Defaults Copy Defaults The Copy options including Lighten Darken Original Type Collation and number of copies can be set to those most frequently used When you copy a document the default settings are used unless they have been changed for the current job To access the options 1 Press Machine Status on the control panel 2 Press the up down arrows to highlight Copy Defaults and press OK 3 Enter the Administrator s Password using the keypad Refer to Accessing the Setup Options on page 128 for instructions The following Copy Defaults options and settings are available Note indicates the factory default setting Option Description Settings
167. or professional users lt Back Cancel 5 After the installation is finished click Finish Xerox WorkCentre 3550 Setup Completed If the Test Print operation is successful continue on to gt the next setup procedure in this document If the print operation failed refer to Troubleshooting on page 161 88 Setup has finished installing Xerox WorkCentre 3550 on your computer Xerox WorkCentre 3550 User Guide Printing using Windows Print Procedure Documents can be printed from your PC using the print drivers supplied The print driver must be loaded on each PC which uses the machine for printing Note If an authentication feature is enabled you may need an account before using the machine To get an account or for more information contact the System Administrator 1 Click Print in your application e p Printer 2 From the Pri nter Name drop down menu click on Name D ME ees j 5 dle e y our m ach Ine en on WorkCentre 3550 PCL 6 Where COM3 C Print to file Comment C Manual duplex Page range Copies all Number of copies 1 2 v Current page Pages _ Collate Enter page numbers and or page ranges separated by commas For example 1 3 5 12 Zoom Print what Document v al Pages per sheet 1 page Print All pages in range Scale to paper size No Scaling vi Options 3 Click on Properties or Preferences to make y
168. or Password 128 Advanced Tab 92 Alphanumeric Keys 13 Answering Machine 56 Auto Report 144 B Background Suppression 29 42 66 80 Banner Sheet 148 Basic Safety Regulations 206 Basic Tab 90 Billing 110 Billing Counters 21 128 129 135 Book Copy 30 32 Booklet Creation 30 33 Broadcast Send 43 Buttons 12 Bypass Tray 8 119 166 C Calling for Service 24 190 Canada Regulations 206 Cancel Job 44 Canceling a Delayed Fax 46 Card Reader Slot 9 Caring for your Machine 156 CentreWare Internet Services 107 Configuration Pages 113 File Download 113 General Status 110 Jobs 112 Print 113 Properties 114 SMart eSolutions 110 Status 110 Supplies 111 Support 115 Welcome 109 Changing Printer Settings 96 Characters 14 Checking the Supplies Life 158 Cleaning Control Panel 159 CVT Glass 159 Document Feeder 159 Document Glass 159 Internal Areas 159 Output Tray 159 Cleaning Tasks 23 Cleaning the Machine 158 Clear All button 12 Clear Settings 152 Clone Copy 30 34 Collation 30 Common Problems Linux 179 Macintosh 181 PostScript 177 Windows 178 Configuration Pages 113 Report 20 Confirming a Fax 41 Constant Velocity Transport Glass 159 Consumables Safety Information 205 Control Panel 8 12 159 Copy 25 Background Suppression 29 Collation 30 Layout 30 Lighten Darken 29 Original Size 30 Xerox WorkCentre 3550 219 User Guide Original Type 29 Redu
169. or information about setting up and enabling the USB Port refer to the System Administrator Guide This chapter includes e Inserting the USB Memory Device on page 102 e Scanning to USB Memory Device on page 103 e Printing from USB Memory Device on page 105 e Managing USB Memory on page 106 Xerox WorkCentre 3550 101 User Guide Inserting the USB Memory Device Inserting the USB Memory Device Your machine supports USB memory devices with FAT16 FAT32 and sector size of 512 bytes 1 Check your USB Memory Device is within specification e You must use only an authorized USB memory device with an A plug type connector e Use only an USB memory device with metal shielded connector 2 Insert the USB memory device into the USB memory port on your machine A CAUTIONS e Donot remove the USB memory device while it is in use e If your USB memory device has certain features such as security settings and password settings your machine may not automatically detect it For details about these features see your USB memory device User Guide 102 Xerox WorkCentre 3550 User Guide Scanning to USB Memory Device Scanning to USB Memory Device You can scan a document and save the scanned image onto a USB memory device When the USB Memory Device is inserted into the USB memory port the option to Scan To USB is automatically displayed If this option is selected the machine immediately scans your documents using the default scan sett
170. or the application you want to use to make certain that the scanner job is being sent to the correct port for example USB001 Xerox WorkCentre 3550 187 User Guide Troubleshooting Condition The unit scans very Slowly Message appears on your computer screen e Machine can t be set to the H W mode you want Port is being used by another program Port is Disabled Scanner is busy receiving or printing data When the current job is completed try again Invalid handle Scanning has failed Fax Problems Condition The machine is not working there is no display or the buttons are not working The numbers stored in memory do not dial correctly The original does not feed into the machine 188 User Guide Suggested Solutions Check if the machine is printing received data If so scan the document after the received data has been printed Graphics are scanned more slowly than text There may be a copy or print job in progress Try your job again when that job is finished The selected port is currently being used Restart your computer and try again The machine cable may be improperly connected or the power may be off The scanner driver is not installed or the operating environment is not set up properly Ensure that the machine is properly connected and the power is on then restart your computer The USB cable may be improperly connected or the power may be off
171. ormat File Format determines the type of file created and can be temporarily changed for the current job Select the file format you wish to use for your scanned image Lighten Darken This provides manual control to adjust the lightness or darkness of the scanned images Output Color Select Output Color to produce black and white grayscale or color output Original Type The Original Type setting is used to improve the image quality by selecting the document type for the originals Background Use to automatically Suppression reduce or eliminate the dark background resulting from scanning colored paper or newspaper originals 66 Xerox WorkCentre 3550 User Guide Options PDF Portable Document Format Allows recipients with the right software to view print or edit the electronic file no matter what their computer platform TIFF Tagged Image File Format Produces a graphic file that can be opened by a variety of graphic software packages across a variety of computer platforms separate file is produced for each image scanned Multi Page TIFF Produces a single TIFF file containing several pages of scanned images more specialized software is required to open this type of file format JPEG Joint Photographic Experts Group Produces a compressed graphic file that can be opened by a variety of graphic software packages across a variety of computer platforms A separate file is produced for each image scann
172. our print selections For information on the individual tabs refer to the following o Basic Tab on page 90 amp Xerox WorkCentre 3550 PCL 6 Printing Preferences Basic Paper Graphics Advanced Xerox e Paper Tab on page 91 ovina a Om Portrait 210x 287mm inch e Graphics Tab on page 92 Oise C Rotate 180 Degrees e Advanced Tab on page 92 REN O Best e Xerox Tab on page 95 El Fr 4 Click OK to confirm your selections Te 5 Click OK to print your document Le MEET Double Sided Printing a Printer Default O None Long Edge Short Edge pots Xerox WorkCentre 3550 89 User Guide Printing using Windows Basic Tab The Basic Tab provides options to adjust how the amp Xerox WorkCentre 3550 PCL 6 Printing Preferences document appears on the printed page The options isi z include orientation settings quality settings layout _ Ora xx 37m Or options and double sided printing settings Orientation Orientation allows you to select the direction in which information is printed on a page e Portrait Prints across the width of the page letter style Printer Default e Landscape Prints across the length of the page J Ours spreadsheet style 2 e Rotate 180 Degrees This allows you to rotate the page 180 degrees Quality Use this option to select the image quality setting required e Best Use this option if printing graphics or photographs e Norma
173. ows to highlight Speed Dial and press OK Enter the speed dial number you want to edit and press OK Edit the details required e Change the name and press OK mo et Se a a e Change the fax number and press OK 7 Press Stop to return to ready mode Using Speed Dial Numbers When you are prompted to enter a destination number while sending a fax enter the speed dial number at which you stored the number you want e Fora one digit 0 9 speed dial number press and hold the corresponding digit button on the number keypad Xerox WorkCentre 3550 51 User Guide Address Book e For a two or three digit speed dial number press the first digit button s and then hold down the last digit button You can also search through memory for an entry by pressing Address Book See Address Book on page 51 Group Dial Numbers If you frequently send the same document to several destinations you can group these destinations and set them under a group dial number You can then use a group dial number to send a document to all of the destinations within the group You can set up to 100 0 through 99 group dial numbers using the destination s existing speed dial numbers Registering a Group Dial Number Press Fax on the control panel Press Address Book on the control panel Press the up down arrows to highlight New amp Edit and press OK Press the up down arrows to highlight Group Dial and press OK a eS Enter a group dial number
174. ows to highlight System Setup and press OK 3 Enter the Administrator s Password using the keypad Refer to Accessing the Setup Options on page 128 for instructions 4 Press the up down arrows to highlight Maintenance and press OK The following Maintenance options and settings are available Note indicates the factory default setting Option Description Settings CLR Empty Msg Use this option to enable a user to clear the message which displays when the Print Cartridge requires changing Supplies Life Use this option to view or print e Supplies Info e Print Yes No usage information for the e ADF Scan e 125 Pages e On alert to display when the toner e Off is low Toner Low Alert Use this option to enable an 5 Press the up down arrows to highlight the option required and press OK 6 Press the up down arrows to highlight the setting required and press OK to save the selection 7 Continue customizing the Maintenance options as required then press Stop to return to ready mode Clear Settings You can selectively clear information stored in your machine s memory 1 Press Machine Status on the control panel 2 Press the up down arrows to highlight System Setup and press OK 3 Enter the Administrator s Password using the keypad Refer to Accessing the Setup Options on page 128 for instructions 4 Press the up down arrows to highlight Clear Settings and press OK 152 Xerox WorkCentre 3550 User Gui
175. pecification Hardware Configuration Processor Document Feeder 1 2 Paper Trays and Bypass Tray Machine Size Base configuration width 18 3 x depth 17 1 x height 18 W 582 x D 488 x H 553 mm Machine Weight Approx 51 59 lb 23 4 kg without Print Cartridge Copier Speed From paper tray 1 35 cpm one sided Letter 33 cpm A4 First Copy Out Time Document Glass from Paper Tray 1 to top tray less than 10 seconds Document Feeder from Paper Tray 1 less than 13 seconds Warm Up Time Cold Start Ready to copy in less than 42 seconds From Power Save Ready to copy in less than 15 seconds 192 Xerox WorkCentre 3550 User Guide Machine Specifications Paper Supply Trays 1 amp 2 Feature Specification 500 sheets 20 lb 80 g m bond paper per tray Paper Weights 16 lb 24 lb 60 to 90 g m Paper Sizes Length min 8 3 max 14 210 356 mm Width min 5 8 max 8 5 148 216 mm 8 5 x 11 8 5 x 14 8 5 x 13 ISO B5 176 x 250mm JIS B5 182 x 257mm Oficio A4 A5 Executive 7 25 x 10 5 184 2 x 266 7mm Bypass Tray Feature Specification Capacity 50 sheets 20 lb 80 g m bond paper 5 sheets transparencies 5 envelopes Paper Weights 16 lb 43 lb 60 to 163 g m Paper Range Length min 5 0 max 14 127 356 mm Width min 3 0 max 8 5 76 2 216 mm Note The paper stack height must not exceed 0 4 10 mm Xerox WorkCentre 3550 193 User Guide Machine Specifications Document Feeder
176. per may be too moist or rough See Media Guidelines on page 124 The transfer roller may be dirty Clean the inside of your machine See Internal Areas on page 159 The paper path may need cleaning See Internal Areas on page 159 If faded areas generally rounded occur randomly on the page A single sheet of paper may be defective Try reprinting the job The moisture content of the paper is uneven or the paper has moist spots on its surface Try a different brand of paper See Media Guidelines on page 124 The paper is damaged The manufacturing processes can cause some areas to reject toner Try a new ream or brand of paper Change the printer option and try again Go to Printing Preferences click Paper tab and set type to Thick See Paper Options on page 91 If these steps do not correct the problem contact a service representative White Spots If white spots appear on the page e The paper is too rough and dirt from the paper falls to the inner areas of the machine on to the transfer roller Clean the inside of your machine See Internal Areas on page 159 e The paper path may need cleaning See Internal Areas on page 159 182 Xerox WorkCentre 3550 User Guide Condition Vertical lines Background AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Toner smear AaBbCc AaBhCc AaBhCc AaBbCc AaBbCc Vertical repetitive defects AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Troubleshooting Suggested
177. print cartridge area careful not to damage the transfer roller or any other inside parts Do not use solvents such as benzene or thinner to clean Printing quality problems can occur and cause damage to the machine Locate the long strip of glass LSU inside the top of the cartridge compartment and gently clean the glass with a swab Re install the print cartridge and close the front door Plug in the power cord and turn the machine on When moving the machine do not tilt or turn it upside down Otherwise the inside of the machine may be contaminated by toner which can cause damage to the machine or bad print quality When moving the machine make sure at least two people are holding the machine securely When moving the machine or when the machine is not in use for a long time lock the scanner lock Xerox WorkCentre 3550 User Guide Troubleshooting Troubleshooting If a problem occurs messages appear on the control panel display to indicate the error Perform the following problem solving procedure 1 When errors occur Check Status appears on the display Press OK 2 Check the display message to see what kind of error has occurred If several messages appear press the up down arrows to highlight the message you want solve 3 Use the following in
178. ps 2 Insert the documents neatly into the document feeder face up The first page should be on top with the headings towards the left of the machine Note Up to 60 sheets of 20 lb 75 g m bond paper can be loaded Weight ranges from 12 5 lb to 28 lb 50 120 g m refer to Specifications on page 191 for further information 3 Place the documents in between the guides placing the left edge in the document feeder and position the guides to just touch the edge of the documents 38 Xerox WorkCentre 3550 User Guide Fax Procedure Document Glass The following steps explain how to load documents using the document glass 1 Raise the document feeder 2 Place the document face down on the document glass aligned with the tip of the registration arrow near the top left of the document glass The default document size is 8 5 x 11 or A4 For other sized documents change the Original Size option Refer to Fax Options on page 42 for further information 3 Lower the document feeder Select the Features Various features can be selected for your Fax job Once you have made a selection press Back to return to the Ready screen 1 Press the 2 Sided button on the control panel The following 2 Sided options are available e 1 1 Sided Use this option for 1 sided originals e 2 gt 1 Sided Use this option for 2 sided originals e 2 gt 1 Sided Rotated Use this option for 2 sided originals which have the seco
179. r Do not place heavy objects on top of the paper whether it is packaged or unpackaged Keep it away from moisture or other conditions that can cause it to wrinkle or curl e During storage moisture proof wrap any plastic container or bag should be used to prevent dust and moisture from contaminating your paper e Always use paper and other media that conform with the specifications e Use only well constructed envelopes with sharp well creased folds e DO NOT use envelopes with clasps and snaps e DO NOT use envelopes with windows coated lining self adhesive seals or other synthetic materials e DO NOT use damaged or poorly made envelopes e Only use the special media recommended for use in laser printers e To prevent special media such as transparencies and label sheets from sticking together remove them from the exit tray as they are printed e Place transparencies on a flat surface after removing them from the machine e Do not leave the special media in the Bypass Tray for long periods of time Dust and dirt may accumulate on them resulting in spotty printing e To avoid smudging caused by fingerprints handle transparencies and coated paper carefully e To avoid fading do not expose the printed transparencies to prolonged sunlight e Store unused media at temperatures between 59 F and 86 F 15 C to 30 C The relative humidity should be between 10 and 70 e When loading paper do not fill above the 28 b 105g or M
180. r the fault code if any plus the name and location of your company Locating the Serial Number Locate the machine s serial number by taking the following steps 1 Press Machine Status on the control panel 2 Press the up down arrows to highlight Machine Information and press OK 3 Press the up down arrows to highlight Serial Number and write down your machine s serial number 4 Press Stop to return to ready mode The serial number is also located on the inside of the front door on the machine Printing a Machine Report You can print the machine s information and job report 1 Press Machine Status on the control panel 2 Press the up down arrows to highlight Information Pages and press OK 3 To print all reports and lists select All Pages and press OK Press the left right arrows to highlight Yes at the Print prompt and press OK You can use CentreWare Internet Services to print the machine s configuration report or browse the status Open a web browser at the networked computer and type the machine s IP address When CentreWare Internet Services opens click Information gt Print Information 190 Xerox WorkCentre 3550 User Guide Specifications This chapter includes e Machine Specifications on page 192 e Electrical Specifications on page 195 e Feature Specifications on page 196 Xerox WorkCentre 3550 191 User Guide Machine Specifications Machine Specifications Machine Configurations Feature S
181. r originals PDF TIFF Multi Page TIFF JPEG Lightest Light Normal Dark Darkest Color Grayscale Black and White Text Photo and Text Photo E mail Defaults Option Description Settings Resolution Use this option to select the default Resolution for E mail jobs Original Size Use this option to select the A4 Letter default Original Size setting for AS E mail jobs B5 Legal Executive Folio Oficio 4 Press the up down arrows to highlight the option required and press OK 5 Press the up down arrows to highlight the setting required and press OK to save the selection 6 Continue customizing the E mail Defaults as required then press Stop to return to ready mode Xerox WorkCentre 3550 139 User Guide Fax Setup Fax Setup Your machine provides you with various user selectable options for setting up the fax system You can change the default settings for your preferences and needs Enable Disable Use this option to enable or disable the Fax service 1 Press Machine Status on the control panel 2 Press the up down arrows to highlight Fax Setup and press OK 3 Enter the Administrator s Password using the keypad Refer to Accessing the Setup Options on page 128 for instructions Press the up down arrows to highlight Enable Disable and press OK Press the up down arrows to highlight Enabled or Disabled Press OK Press Stop to return to ready mode Sending 1 Press Machine Status on the
182. r the first page This is useful if the first page is a cover or transparency Scaling Options This allows you to automatically or manually scale your print job on a page e Fitto Page This allows you to scale your print job to any selected paper size regardless of the digital document size e Percentage Use this option to change the contents of a page to appear larger or smaller on the printed page Enter the scaling rate in the Percentage input box Xerox WorkCentre 3550 91 User Guide Printing using Windows Graphics Tab Use the following options to adjust the print quality for e your specific printing needs a Font Text A4 Darken Text 210 x 297 mm in a Rs all Text Black Font Text e Darken Text Use this option to increase the darkness of the text in your document e All Text Black All text in your document prints solid black regardless of the color it appears on the screen e Advanced Use this option to set font options True Type fonts can be downloaded as Outline or Bitmap Images or printed as Graphics Select the Use Printer Fonts option if the fonts do not require downloading and the printer fonts should be used Toner Save Selecting this option extends the life of your print cartridge and reduces your cost per page without a significant reduction in print quality Advanced Tab You can select Advanced output options for your amp Xerox WorkCentre 3550 PCL 6 Printing Prefe
183. rences document such as watermarks or overlay text A4 210 x 297 mm m Pe AEAN E Watermark This option allows you to print text over an existing Meisa document There are several predefined watermarks that come with the printer which can be modified or you can add new ones to the list Using an Existing Watermark Select the required watermark from the Watermark drop down list You will see the selected watermark in the preview image Creating a Watermark 1 Select OEdit from the Watermark drop down list The Edit Watermark window appears 2 Enter a text message in the Watermark Message box You can enter up to 40 characters The message displays in the preview window When the First Page Only box is checked the watermark prints on the first page only 92 Xerox WorkCentre 3550 User Guide Printing using Windows 3 Select the watermark options You can select the font name style size or shade from the Font Attributes section and set the angle of the watermark from the Message Angle section Click Add to add the new watermark to the list 5 When you have finished editing click OK Editing a Watermark 1 Select Edit from the Watermark drop down list The Edit Watermark window appears 2 Select the watermark you want to edit from the Current Watermarks list and change the watermark message options 3 Click Update to save the changes 4 When you have finished editing click OK Dele
184. ress Menu on the control panel 3 Press the up down arrows to highlight Forward and press OK 4 Select the option required Fax a Press the up down arrows to highlight Fax and press OK b Press the up down arrows to highlight Send Forward and press OK c Press the up down arrows to highlight On and press OK Enter the fax number to which faxes are to be sent and press OK E mail a Press the up down arrows to highlight E mail and press OK b Press the up down arrows to highlight Send Forward and press OK c Press the up down arrows to highlight On and press OK d Enter your e mail address and press OK e Enter the e mail address to which faxes are to be sent and press OK Server a Press the up down arrows to highlight Server and press OK b Press the up down arrows to highlight Send Forward and press OK c Press the up down arrows to highlight On and press OK Forwarding Received Faxes You can forward faxes received from remote fax machines to another fax number an e mail address or a server location When the machine receives a fax it is stored in memory and then sent to the destination you have set All received faxes will continue to be forwarded to the destination set until the option is deactivated To deactivate Fax Forward refer to Deactivating Fax Forward on page 49 1 Press Fax on the control panel 2 Press Menu on the control panel 48 Xerox WorkCentre 3550 User Guide Using Fax Forward Press the up do
185. riginal produce black and white Grayscale Use if gray scales are required grayscale or color output Black and White Use to select black and white output regardless of the color of your original Original Type The Original Type setting is Text Use for originals containing mostly text used to improve the image Text and Photo Use for originals with mixed text and quality by selecting the photographs document type for the 5 Photo Use when the originals are photographs originals Background Use to automatically On Select to eliminate background Suppression reduce or eliminate the Off Select if Background Suppression is not required dark background resulting from scanning colored paper or newspaper originals 80 Xerox WorkCentre 3550 User Guide Feature Resolution Original Size Description Resolution affects the appearance of the scanned image higher resolution produces a better quality image lower resolution reduces communication time when sending the file over the network Allows you to specify the size of the image to be scanned E mail Options Options 300 dpi Recommended for high quality text documents that are to pass through OCR applications Also recommended for high quality line art or medium quality photos and graphics This is the default resolution and the best choice in most cases 200 dpi Recommended for average quality text documents and line art Does not produce th
186. rocedure on page 26 Copy Options on page 29 Using the Layout Options on page 31 Media Output Locations on page 35 Xerox WorkCentre 3550 User Guide 25 Copy Procedure Copy Procedure This section describes the basic procedure for making copies Follow the steps below e Load the Documents on page 26 e Select the Features on page 27 e Enter the Quantity on page 28 e Start the Job on page 28 e Check the Job Status on page 28 e Stop the Job on page 28 If an authentication feature is enabled you may need an account before using the machine To get an account or for more information contact the System Administrator Load the Documents You can load the documents to be copied either on the document glass or through the document feeder Document Feeder The following steps explain how to load documents using the document feeder 1 Before loading the documents into the document feeder ensure they are in good condition and remove all staples and paper clips 2 Insert the documents neatly into the document feeder face up The first page should be on top with the headings towards the left of the machine Note Up to 60 sheets of 20 lb 75 g m bond paper can be loaded Weight ranges from 12 5 lb to 28 lb 50 120 g m refer to Specifications on page 191 for further information 3 Place the documents in between the guides placing the left edge in the document feeder and position the guides to just touch the edge o
187. rol panel After printing close the Bypass Tray Xerox WorkCentre 3550 121 User Guide Setting Paper Size and Type Setting Paper Size and Type After loading paper in the paper tray set the paper size and type using the control panel These settings will apply to Copy and Fax modes For computer printing select the paper size and type in the application program you use on your computer Note The settings made from the print driver override the settings on the control panel After closing the paper tray the Paper Size and Type settings are automatically displayed Using the settings displayed or the steps below change the settings to match the Paper Size and Type of paper loaded Setting the Paper Size Press Machine Status on the control panel Press the up down arrows to highlight System Setup and press OK Press the up down arrows to highlight Paper Setup and press OK Press the up down arrows to highlight Paper Size and press OK Press the up down arrows to select the paper tray you want and press OK Press the up down arrows to select the paper size you want eS eS eS YS Press OK to save the selection 8 Press Stop to return to ready mode If you want to use special sized paper select a custom paper size in the Printer Driver Refer to Paper Options on page 91 for instructions Setting the Paper Type Press Machine Status on the control panel Press the up down arrows to highlight System Setup and press OK
188. rows and press OK Additional Copy options are available through the Menu button For information about programming additional options refer to Copy Options on page 29 Enter the Quantity Start the Job The maximum copy quantity is 999 Use the keypad on the control panel to enter the number of copies required The number entered is displayed in the upper right hand corner of the display Note To cancel an incorrect entry press the C button and enter the correct quantity Press the Start button Each document is scanned only once If using the document glass to scan 2 sided originals the machine displays a message when ready to scan side 2 Continue scanning until all sides have been scanned The images are scanned and the copy job is printed Check the Job Status 1 Press the Job Status button on the control panel to display job status information 2 A list of Active Jobs is displayed Select your job using the up down arrows and press OK 3 The following Job Options are available e Required Resources Use this option to view the media requirements for the job e Delete Select this option to delete the job Use the left right arrows to select Yes or No e Details Select this option to display details about the job The job name owner type status and submission time is displayed Stop the Job Follow the steps below to manually cancel an active copy job 1 AMEN CENTS 28 Press the Stop button on th
189. s Select Printer Features from the drop down list under Orientation to access the following features e Reverse Duplex Printing The document is printed 2 sided and the second side images are rotated 180 degrees e Fitto Page This option allows you to scale your print job to any selected paper size regardless of the document size This can be useful when you want to check fine details on a small document Toner Save Mode Selecting this option extends the life of your print cartridge and reduces your cost per page without a significant reduction in print quality e Printer Setting Select this option to use the settings made on the control panel of the printer e On Select this option to allow the printer to use less toner on each page e Off If you do not need to save toner when printing a document select this option Printing Multiple Pages on one Sheet You can print more than one page on a single sheet of paper This feature provides a cost effective way to print draft pages 1 Open an application and select Print from the File menu 2 Select Layout from the drop down list under Orientation In the Pages per Sheet drop down list select the number of pages you want to print on one sheet of paper 3 Select the other options you want to use Click Print then the machine prints the selected number of pages you want to print on one sheet of paper Two Sided Printing You can print on both sides of the paper Before print
190. s Book on page 51 Note Once you have entered a group dial number you cannot enter any more group dial numbers Enter the second fax number and press OK The display asks you to enter another fax number To enter more fax numbers press OK when Yes highlights and repeat the steps You can add up to 10 destinations When you have finished entering fax numbers press the left right arrows to select No at the Another No prompt and press OK Load originals and press Start to start storing the scanned original data into memory If using the document glass to scan more than one original select Yes to add another page Load another original and press OK When you have finished select No at the Another Page prompt The machine sends the fax to the numbers you entered in the order in which you entered them Delayed Start You can set your machine to send a fax at a later time when you will not be present Use this feature to transmit faxes during off peak hours or when sending to another country or time zone You cannot send a color fax using this feature 1 2 3 4 Press Fax on the control panel Press Menu on the control panel Press the up down arrows to highlight Delayed Start and press OK Enter the number of the receiving fax machine and press OK You can select speed dial numbers or a group dial number using the Address book button For details see Address Book on page 51 The display asks you to enter another fax
191. s Menu on the control panel Press the up down arrows to highlight Layout and press OK Press the up down arrows to highlight Booklet Creation and press OK Press the up down arrows to highlight 1 Sided Originals or 2 Sided Originals and press OK Select OK to save your selections and press Menu to return to the top level menu Load originals and press Start Poster Copy Your original will be divided into 9 portions You can paste the printed pages together to make one poster sized document E Note This copy feature is available only when you place C A E SS 12 originals on the document glass Press Copy on the control panel Sp N d Press Menu on the control panel A 3x3 Press the up down arrows to highlight Layout and press OK Press the up down arrows to highlight Poster Copy and press OK Select OK to save your selections and press Menu to return to the top level menu Load originals and press Start Each portion is scanned and printed one by one in the order shown Xerox WorkCentre 3550 User Guide 33 Using the Layout Options Clone Copy The machine prints multiple original images on a single page The number of images is automatically determined by the original image and the paper size L al Note This copy feature is available only when you place P originals on the document glass pp L L Press Copy on the control panel Press Menu on the control panel Press the up down arrows to
192. s for your machine as a printer 1 Open the Unified Driver Configurator If necessary switch to Printers configuration 2 Select your machine on the available printers list and click Properties Xerox WorkCentre 3550 99 User Guide Printing using Linux 100 The Printer Properties window opens The following five tabs display at the top of the window General This option allows you to change the printer location and name The name entered in this tab displays on the printer list in Printers configuration Connection This option allows you to view or select another port If you change the machine port from USB to parallel or vice versa while in use you must re configure the machine port in this tab Driver This option allows you to view or select another machine driver By clicking Options you can set the default device options Jobs This option shows the list of Print jobs Click Cancel job to cancel the selected job and select the Show completed jobs check box to see previous jobs on the job list Classes This option shows the class that your machine is in Click Add to Class to add your machine to a specific class or click Remove from Class to remove the machine from the selected class Click OK to apply the changes and close the Printer Properties window Xerox WorkCentre 3550 User Guide USB Port USB memory devices are available with a variety of memory capacities to give you more room for storing documents F
193. se harmful interference to radio communications Operation of this device in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his her own expense If this device does cause harmful interference to radio or television reception which can be determined by turning the device off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiver e Increase the separation between the device and receiver e Connect the device into an outlet on a circuit different from that to which the receiver is connected e Consult the dealer or an experienced radio television technician for help Any changes or modifications not expressly approved by Xerox could void the user s authority to operate the device To ensure compliance with Part 15 of the FCC rules use shielded interface cables Canada Regulations This Class A digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe A est conforme la norme NMB 003 du Canada 206 Xerox WorkCentre 3550 User Guide Basic Regulations European Union WARNING This is a Class A product In a domestic environment this device may cause radio interference in which case the user may be required to take adequate measures The CE mark applied to this device symbolizes Xerox s declaration of conformity with the
194. specification for terminal equipment for use on analogue switched telephone networks in the European Economic Area Country codes should be set prior to connecting this device to the network Note Although this device can use either loop disconnect pulse or DTMF tone signaling it is recommended that it is set to use DTMF signaling DTMF signaling provides reliable and faster call setup Modification of this device connection to external control software or to external control apparatus not authorized by Xerox will invalidate its certification Xerox WorkCentre 3550 213 User Guide Material Safety Data Material Safety Data For Material Safety Data information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Support Center phone numbers go to www xerox com office worldcontacts 214 Xerox WorkCentre 3550 User Guide Product Recycling and Disposal Product Recycling and Disposal USA amp Canada Xerox operates a worldwide equipment take back and reuse recycle program Contact your Xerox sales representative 1 800 ASK XEROX to determine whether this Xerox device is part of the program For more information about Xerox environmental programs visit www xerox com environment html If you are managing the disposal of your Xerox device please note that the device may contain lead mercury Perchlorate and other materials whose disposal may be regu
195. ss OK Press the up down arrows to highlight Print and press OK CN iY If required enter the four digit password and press OK The machine prints all of the faxes stored in memory 50 Xerox WorkCentre 3550 User Guide Address Book Address Book You can set up an Address Book with the fax numbers you use most frequently Before beginning to store fax numbers make sure that your machine is in Fax mode Your machine provides you with the following features for setting up the Address Book Speed Dial Numbers You can store up to 200 frequently used fax numbers as speed dial numbers Registering a Speed Dial Number Press Fax on the control panel Press Address Book on the control panel Press the up down arrows to highlight New amp Edit and press OK Press the up down arrows to highlight Speed Dial and press OK a w N S Enter a speed dial number between 0 and 199 and press OK If an entry is already stored in the number you choose a message is displayed To start over with another speed dial number press Back 6 Enter the name you want and press OK For details on how to enter alphanumeric characters refer to Using the Keypad on page 13 7 Enter the fax number you want and press OK 8 Press Stop to return to ready mode Editing Speed Dial Numbers Press Fax on the control panel Press Address Book on the control panel Press the up down arrows to highlight New amp Edit and press OK Press the up down arr
196. stom installation You can select installation options This option is recommended for professional users lt Back Cancel If your printer is not already connected to the Xerox WorkCentre 3550 i j Connect Devi computer the Connect Device el will PPE j ab a E device Check connection between your computer xerox After connecting the printer click Next If you don t as n 7 ff you want to install Xerox WorkCentre 3550 propery you have to want to connect the printer at this time click Next cornet er Wok Cenie 380 ne ral You may corect and No on the following screen Then the 5 aie ARRA installation will start and a test page will not be y i Please refer to the following connection method printed at the end of the installation Pisces tests ees eee 2 Tum on the power of the device 3 f New Hardware Wizard appears close it 4 Click Next 5 After the installation is finished click Finish Xerox WorkCentre 3550 Setup Completed If the Test Print operation is successful continue on to gt the next setup procedure in this document If the print operation failed refer to Troubleshooting on page 161 Setup has finished installing Xerox WorkCentre 3550 on your computer Networked Printer When you connect your printer to a network you must first configure the TCP IP settings for the printer After you have assigned and verified the TCP IP settings you are ready to install the software on each computer on
197. t from the File menu The Print window is displayed It may look slightly different depending on your application 3 Select Xerox MFP PC Fax from the Name drop down list box 4 Select OK 5 Select the options required for the Fax job e Phonebook If using the Windows Address Book select a recipient from the list or add a new recipient using the Add button Select the arrow button to add recipients to the Recipient list If using the Outlook Office Address Book select a recipient from the list and use the arrow button to add recipients to the Recipient list Use the Add and Remove buttons to edit your Recipient list e Fax Quality Select Standard or Fine fax quality e Cover Page If a cover page is required select the Cover Page checkbox Enter the cover page details required Use the Advanced button to import a cover page e Date Select a date for the Fax job e Notify on Delivery Select this checkbox to receive notification that your fax has been delivered to the recipients e Preview Use this option to view the cover page and fax document which will be sent 6 Click Send to send the fax Your PC sends the fax data to the printer then the printer sends the fax Xerox WorkCentre 3550 55 User Guide Receiving Faxes Receiving Faxes This part explains how to receive a fax and the special receiving methods available Manual Receive There are two methods for receiving a fax manually e On Hook Dial You c
198. tart button If using the document glass to scan 2 sided originals the machine displays a message when ready to scan side 2 Continue scanning until all sides have been scanned The images are scanned and sent to the e mail address or addresses entered Xerox WorkCentre 3550 User Guide Check the Job Status 1 Press the Job Status button on the control panel to display job status information 2 A list of Active Jobs is displayed Select your job using the up down arrows and press OK 3 The following Job Options are available e Delete Select this option to delete the job Use the left right arrows to select Yes or No e Details Select this option to display details about the job The job name owner type status and submission time is displayed Stop the E mail Job Follow the steps below to manually cancel an active e mail job E mail Procedure 1 Press the Stop button on the control panel to cancel the current E mail job Select Delete and OK a Pr Select Yes to delete the job or No to return to previous screen To cancel a queued job press the Job Status button on the control panel to display the active jobs Use the up down arrows and select the job required press OK Xerox WorkCentre 3550 79 User Guide E mail Options E mail Options Your machine provides the following options to customize your E mail jobs Use the Menu button to access the options For information about changing the defa
199. te the Off Select if Background Suppression is not required dark background resulting from scanning colored paper or newspaper originals Resolution Resolution affects the Standard Recommended for text documents It appearance of the fax at requires less communication time but does not the receiving fax terminal produce the best image quality for graphics and A higher resolution photos produces a better quality Fine Recommended for line art and photos This is image A lower resolution the default resolution and the best choice in most reduces communication cases time SuperFine Recommended for use with high quality photos and graphics Photo Fax Recommended for originals containing shades of gray or photographs Color Fax Recommended for originals with colors Sending a color fax is enabled only if the remote fax machine supports color fax reception and you send the fax manually In this mode memory transmission is not available Note When your machine is set to Super Fine resolution and the remote fax machine does not support Super Fine resolution the machine transmits using the highest resolution mode supported 42 Xerox WorkCentre 3550 User Guide Fax Options Feature Description Options Original Size Allows you to specify the A4 size of the image to be A5 scanned B5 Letter Legal Executive Folio Oficio Multi Send You can use the Multi Send Fax 1 Use this option to enter the first fax numb
200. ter 86 Local Scanning 59 61 Locating the Serial Number 190 M Machine Cleaning 23 158 Machine Components 9 Machine Configurations 192 Accessibility 192 Copier Speed 192 First Copy Out Time 192 Hardware 192 Machine Size 192 Warm Up Time 192 Machine Fax No 147 Machine ID 147 222 Xerox WorkCentre 3550 User Guide Machine Information 20 Machine Overview 8 Machine Parts 8 Machine Power 11 Machine Report 190 Machine Serial Number 190 Machine Settings 147 Machine Specifications 191 192 Machine Status 20 Machine Status and Setups 127 Machine Status button 12 Machine Status Menu 128 Macintosh 71 2 Sided 97 Layout 96 N up Printing 97 Scanning with USB Connection 71 Toner Save Mode 97 Macintosh Printing 96 Graphics 96 Macintosh Problems 181 Maintenance 152 156 Maintenance Safety Information 205 Making Copies 25 26 Managing USB Memory 106 Manual Dial 40 Manual Dial com 12 Manual Receive 56 Material Safety Data 214 Media 117 Media Output Locations 19 35 Media Specifications 124 Media Types 125 Menu Overview 15 Messages 169 Meter Reading 21 110 128 129 135 Methods of Scanning 60 Moving the Machine 160 Multi Send 43 45 N Network Port 9 Network Scan Manager 70 Preferences Tab 70 Network Scanning 59 61 Network Settings 22 154 Networked Printer 87 Number of Copies 28 Number of Prints 21 91 110 128 129 135 Numeric Keys 13 N up printing
201. ter the 1 After entering a character press the Right arrow button to enable the next character to be entered or wait 2 seconds between presses Continue entering characters until the full password has been entered 4 Press the OK button on the Control Panel Once the password is verified the selected option menu displays Settings can also be customized using CentreWare Internet Services refer to the System Administrator Guide for more information The following options are accessible from the Machine Status menu Feature Option Option Settings Machine Information Model Printer Name DNS Name IP Address Serial Number Activation Date Billing Counters e Total Impressions e Sheets e Black Impressions e 2 Sided Sheets e Maint Impressions Toner Level The level of toner remaining is indicated on the status bar 128 Xerox WorkCentre 3550 User Guide Machine Status Menu Option Option Settings Information Pages All Pages e Printing Yes No Configuration Page e Printing Yes No Address Book e Fax e E mail Send Report e Printing Yes No Sent Report e Fax e E mail Xerox WorkCentre 3550 129 User Guide Machine Status Menu Feature Option Option Settings Copy Defaults Copy Quantity e Copy Quantity Default Reduce Enlarge e 100 A5 gt A4 141 e Variable EXE gt LTR 104 e Auto Fit 25 e LGL gt LTR 78 50 e LGL gt A4 83 150 e A4 gt A5 71 200 e A4 gt LTR 94 400
202. the command item The CUPS Common Unix Printing System version distributed with SuSE Linux 9 2 cups 1 1 21 has a problem with ipp Internet Printing Protocol printing Use the socket printing instead of ipp or install a later version of CUPS cups 1 1 22 or higher The machine does not print It is a known problem that occurs on version 8 51 or earlier of whole pages and output is Ghostscript 64 bit Linux OS and has been reported to printed on half the page bugs ghostscript com as Ghostscript Bug 688252 The problem is solved in AFPL Ghostscript v 8 52 or above Download the latest version of AFPL Ghostscript from http sourceforge net projects ghostscript and install it to solve this problem Cannot scan via Gimp Front Check if Gimp Front end has Xsane Device dialog on the Acquire end menu If not you should install Xsane plug in for Gimp on the your computer You can find Xsane plug in package for Gimp on Linux distribution CD or Gimp home page For the detailed information refer to the Help for Linux distribution CD or Gimp Front end application If you wish to use another kind of scan application refer to application s Help Xerox WorkCentre 3550 179 User Guide Troubleshooting Condition Suggested Solutions Error message Cannot open Avoid changing print job parameters via LPR GUI for example while a port device file displays when print job is in progress Known versions of CUPS server break the print
203. the machine If the paper does not exit go to the next step 2 Pull out tray 1 3 Remove the jammed paper by gently pulling it straight out 4 Ifthe paper does not move when you pull or if you do not see the paper in this area check the area around the print cartridge Refer to Inside the Machine on page 166 5 Insert tray 1 back into the machine until it snaps into place Printing automatically resumes Optional Tray 2 1 Pull out optional tray 2 2 Remove the jammed paper from the machine If the paper does not move when you pull or if you do not see the paper in this area stop and go to the next step 3 Pull tray 1 half way out 4 Pull the paper straight up and out 5 Insert the trays back into the machine Printing automatically resumes Xerox WorkCentre 3550 165 User Guide Troubleshooting Bypass Tray 1 If the paper is not feeding properly pull the paper out of the machine 2 Release both latches on the side of the front door and open and close the door 3 Re load the Bypass Tray to resume printing Inside the Machine A CAUTION The fuser area is hot Take care when removing paper from the machine 1 Release both latches on the side of the front door and open the door Pull the print cartridge out lightly pushing it down 2 Remove the jammed paper by gently pulling it straight out 3 Replace the print cartridge and close the front
204. ting a Watermark 1 Select Edit from the Watermark drop down list The Edit Watermark window appears 2 Select the watermark you want to delete from the Current Watermarks list and click Delete 3 Click OK Overlay An Overlay is text and or images stored in the computer hard disk drive as a special file format that can be printed on any document Overlays are often used to take the place of preprinted forms and letterhead paper Creating a New Page Overlay To use a page overlay you must create a new page overlay containing your logo or image 1 Create or open a document containing text or an image for use in a new page overlay Position the items exactly as you want them to appear when printed as an overlay Select Edit from the Overlay drop down list The Edit Overlay window appears Click Create and type a name in the File name box Select the destination path if necessary Click Save The name appears on the Overlay List box Click OK Note The overlay document size must be the same as the documents you print with the overlay Do not create an overlay with a watermark 6 Click OK on the Advanced tab page 7 Click OK on the main Print window oe i 8 An Are you Sure message displays Select Yes to confirm Using a Page Overlay 1 Select the required overlay from the Overlay drop down list box If the overlay file you want does not appear in the Overlay list click the Edit button and Load Overlay and select the O
205. total number of sheets and 2 sided sheets put through the machine Copy Defaults The Copy options including Reduce Enlarge Lighten Darken Background Suppression Original Type Layout Collation and number of copies can be set to those most frequently used A passcode is required to access and change the default settings When you copy a document the default settings are used unless they have been changed for the current job Once the current job is complete or after 20 seconds the settings return to the default settings E mail Defaults The E mail options including File Format Original Type Output Color and Resolution can be set to those most frequently used A passcode is required to access and change the default settings When you e mail a document the default settings are used unless they have been changed for the current job Once the current job is complete or after 20 seconds the settings return to the default settings Xerox WorkCentre 3550 21 User Guide Machine Status Fax Setup Your machine provides you with various user selectable options for setting up the fax system You can change the default settings for your preferences and needs Receiving and Sending settings can be customized A passcode is required to access and change the default settings Scan Defaults The scan options including File Format Output Color and Resolution can be set to those most frequently used for the Scan to USB Scan to FTP and
206. ts may be illegal in your country Penalties of fine or imprisonment may be imposed on those found guilty of making such reproductions Currency notes Bank notes and cheques Bank and government bonds and securities Passports and identification cards Copyright material or trademarks without the consent of the owner Postage stamps and other negotiable instruments This list is not inclusive and no liability is assumed for either its completeness or accuracy In case of doubt contact your legal counsel 210 Xerox WorkCentre 3550 User Guide Fax Regulations Fax Regulations United States Fax Send Header Requirements The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including a fax machine to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machine or such business other entity or individual The telephone number provided may not be a 900 number or any other number for which charges exceed local or long distance transmission charges In order to program this information into your machine refer to Machine Settings on page 147 for instructions Data Coupler Information This device complies wit
207. uced size onto one sheet of paper ID Card Copy The machine prints one side of the original on the upper half of the paper and the other side on the lower half without reducing the size of the original Book Copy Use when copying bound documents and books Booklet Creation This allows you to print your document on both sides of the paper and arranges the pages so that the paper can be folded in half after printing to produce a booklet Poster Copy Your original will be divided into 9 portions You can paste the printed pages together to make one poster sized document Clone Copy The machine prints multiple original images onto a single page The number of images is automatically determined by the machine based on the original size and the paper size Refer to Using the Layout Options on page 31 for instructions Collation Collation is used to select Collated Select Collated for output stacked in sets to collated or uncollated match the sequence of the originals i e 1 2 3 1 2 3 output Uncollated Select Uncollated for output sorted into stacks of individual pages i e 1 1 1 2 2 2 3 3 3 Original Size Allows you to specify the A4 size of the image to be A5 scanned B5 Letter Legal Executive Folio Oficio 30 Xerox WorkCentre 3550 User Guide Using the Layout Options Using the Layout Options This option is used to copy multiple documents onto one sheet of paper copy from book originals create
208. ue with a clean cloth or paper towel For further information on maintenance tasks refer to General Care and Troubleshooting on page 155 Xerox WorkCentre 3550 23 User Guide Further Assistance Further Assistance For any additional help visit our customer web site at www xerox com or contact the Xerox Support Center quoting the machine serial number Xerox Support Center If a fault cannot be resolved by following the display instructions check Error Messages on page 169 If the difficulty persists contact the Xerox Support Center The Xerox Support Center will want to know the nature of the problem the machine serial number the fault code if any plus the name and location of your company For information about locating the serial number please refer to Locating the Serial Number on page 190 Documentation Most answers to your questions will be provided by the documentation that is supplied on CD with the WorkCentre 3550 Alternatively you can access the documents from www xerox com support e Quick Use Guide contains information about installing the machine and initial setups e User Guide this document contains instructions and information about all the features on the machine e System Administration Guide provides detailed instructions and information about connecting your machine to the network and installing optional features 24 Xerox WorkCentre 3550 User Guide Copy This chapter includes Copy P
209. ult E mail settings refer to E mail Defaults on page 138 Feature Description Options File Format File Format determines the PDF Portable Document Format Allows recipients type of file created and with the right software to view print or edit the can be temporarily electronic file no matter what their computer changed for the current platform job Select the file format TIFF Tagged Image File Format Produces a you wish to use for your graphic file that can be opened by a variety of graphic scanned image software packages across a variety of computer platforms separate file is produced for each image scanned Multi Page TIFF Produces a single TIFF file containing several pages of scanned images more specialized software is required to open this type of file format JPEG Joint Photographic Experts Group Produces a compressed graphic file that can be opened by a variety of graphic software packages across a variety of computer platforms A separate file is produced for each image scanned Lighten Darken This provides manual Lightest Lightens the image to the lightest setting control to adjust the Light Works well with dark print lightness or darkness of Normal Works well with standard typed or printed the scanned images originals Dark Works well with light print Darkest Darkens the original to the darkest setting Output Color Select Output Color to Color Use to select color output from your o
210. underside of the print cartridge Use the handle on the cartridge to avoid touching this area 4 Hold the print cartridge by the handle and slowly insert the cartridge into the opening in the machine 5 Tabs on the sides of the cartridge and corresponding grooves within the machine will guide the cartridge into the correct position until it locks into place completely 162 Xerox WorkCentre 3550 User Guide Troubleshooting 6 Close the front door Ensure that the door is securely closed Document Feeder Jams When an original jams while passing through the document feeder a warning message appears on the display screen A CAUTION To avoid tearing the document remove the jammed document slowly and gently Note To prevent document jams use the document glass for thick thin or mixed paper type originals 1 Remove any remaining pages from the document feeder 2 Open the document feeder cover 3 Gently remove the jammed paper from the document feeder Note If you see no paper in this area go to step 5 4 Close the document feeder cover 5 Lift the document feeder Xerox WorkCentre 3550 163 User Guide Troubleshooting 6 Seize the misfeed paper and remove the paper from the feed area by carefully pulling it to the right using both hands 7 Close the document feeder Load the removed pages back into the document feeder Paper Jams Tips for Avoiding Paper Curls 1 Open the
211. urn to ready mode Xerox WorkCentre 3550 153 User Guide Network Settings Network Settings You may set up the network using the machine s display screen Before doing that you must have the relevant information concerning the type of network protocols and computer system you use If you are not sure which setting to use contact your System Administrator to configure this machine on the network or refer to the System Administrator Guide for instructions 1 2 3 154 Press Machine Status on the control panel Press the up down arrows to highlight Network Settings and press OK Enter the Administrator s Password using the keypad Refer to Accessing the Setup Options on page 128 for instructions The following Network Settings options and settings are available Option Description TCP TP v4 Select appropriate protocol and configure TCP IPv6 parameters to use the network environment Network Services Use to enable 802 1x and CentreWare Internet Services Ethernet Speed Configure the network transmission speed Network Ping Test Ping is a computer network administration utility used to test whether a particular host is reachable across an Internet Protocol IP network and to measure the round trip time for packets sent from the local host to a destination computer including the local host s own interfaces Clear Settings Reverts the network settings to the default values Print Network Info This list shows infor
212. verlay file If you have stored the overlay file you want to use in an external source you can also load the file when you access the Load Overlay window Xerox WorkCentre 3550 93 User Guide Printing using Windows 3 After you select the file click Open The file appears in the Overlay List box and is available for printing Select the overlay from the Overlay List box If necessary click Confirm Page Overlay When Printing If this box is checked a message window appears each time you submit a document for printing asking you to confirm your wish to print an overlay on your document If this box is not checked and an overlay has been selected the overlay automatically prints with your document Click OK Deleting a Page Overlay 1 Select Edit from the Overlay drop down list The Edit Overlay window appears 2 Select the Overlay you want to delete from the Overlay List box 3 Click Delete Overlay When a confirming message window appears click Yes 4 Click OK Output Options e Normal All pages are printed e Reverse All Pages Your printer prints all pages from the last page to the first page e Print Odd Pages Your printer prints only the odd numbered pages of the document e Print Even Pages Your printer prints only the even numbered pages of the document Advanced Use this option if an Information Page requires printing with the job Job Settings Choose from the following job types 94 Normal Pr
213. wn arrows to highlight Forward and press OK Select the option required Fax Press the up down arrows to highlight Fax and press OK b Press the up down arrows to highlight Receive Forward and press OK c Press the up down arrows to highlight On and press OK d Enter the fax number to which faxes are to be sent and press OK E mail a Press the up down arrows to highlight E mail and press OK b Press the up down arrows to highlight Receive Forward and press OK c Press the up down arrows to highlight On and press OK d Enter your e mail address and press OK e Enter the e mail address to which faxes are to be sent and press OK Server a Press the up down arrows to highlight Server and press OK b Press the up down arrows to highlight Receive Forward and press OK c Press the up down arrows to highlight On and press OK Deactivating Fax Forward Follow the steps below to deactivate the Fax Forward option aa ee i Press Fax on the control panel Press Menu on the control panel Press the up down arrows to highlight Fax Feature and press OK Press the up down arrows to highlight Forward and press OK Press the up down arrows to highlight Fax E mail or Server and press OK Press the up down arrows to highlight Send Forward or Receive Forward and press OK Press the up down arrows to highlight Off and press OK Xerox WorkCentre 3550 49 User Guide Using Secure Receive Using Secure Receive You may need to prevent
214. wnload the latest versions from the Xerox website at www xerox com This chapter includes e Printing using Windows on page 86 e Printing using Macintosh on page 96 e Printing using Linux on page 99 Xerox WorkCentre 3550 85 User Guide Printing using Windows Printing using Windows The following provides an overview of the print procedure and features available when printing using Windows Install Printer Software You can install the printer software for local printing and network printing To install the printer software on the computer perform the appropriate installation procedure depending on the printer in use The printer software also provides the Fax from PC function if selected during the installation process A printer driver is software that lets your computer communicate with your printer The procedure to install drivers may differ depending on the operating system you are using All applications should be closed on your PC before beginning installation You can install the printer software using the typical or custom method The instructions provided here are for the typical method For custom install instructions or further information about installing software refer to the System Administrator Guide Local Printer A local printer is a printer directly attached to your computer using a printer cable such as a USB cable If your printer is attached to a network refer to Networked Printer on page 87 Note If
215. ws to highlight System Setup and press OK 3 Enter the Administrator s Password using the keypad Refer to Accessing the Setup Options on page 128 for instructions 4 Press the up down arrows to highlight Paper Settings and press OK Xerox WorkCentre 3550 149 User Guide System Setup The following Paper Settings options and settings are available Note indicates the factory default setting e A4or Letter e Legal e A5 e B5 Option Description Settings e Folio e Oficio e Tray 1 e Tray 2 e Executive e Bypass Tray A4 or Letter Legal A5 A6 B5 Folio Oficio Executive Paper Type Sets the type of paper in the e Tray 1 Plain Paper tray e Tray 2 Recycled Thick Thin Archive e Bypass Tray Plain Paper Bond Transparency Envelope Labels Cardstock Preprinted Recycled Color Paper Thick Thin Archive Paper Source Sets the paper tray to be used e Copy Tray Tray 1 for Copy and Fax jobs e Fax Tray Tray 2 Sets the size of paper in the tray Paper Size Bypass Tray Tray 1 2 Auto 150 Xerox WorkCentre 3550 User Guide System Setup Option Description Settings Bypass Mode Use to enable or disable the e Disabled Bypass Tray e Enabled Tray Prompt Enables a prompt to changethe e Tray1 e On tray settings when a tray is e Tray 2 e Off opened and closed 5 Press the up down arrows to highlight the option required and press OK 6 Press the up down arrows to
216. y To set up DRPD you will need another telephone line at your location or someone available to dial your fax number from outside For information about setting up DRPD refer to Setting up DRPD Mode on page 143 Receiving Faxes in Memory Since your machine is a multi tasking device it can receive faxes while you are making copies or printing If you receive a fax while you are copying or printing your machine stores incoming faxes in its memory Then as soon as you finish copying or printing the machine automatically prints the fax Xerox WorkCentre 3550 57 User Guide Receiving Faxes 58 Xerox WorkCentre 3550 User Guide Scan This chapter includes Introduction on page 60 Scan Procedure on page 61 Scan Options on page 66 Scan Using TWAIN on page 68 Scan Using WIA Driver on page 69 Network Scan Manager on page 0 Macintosh Scanning on page 71 Linux Scanning on page 72 Xerox WorkCentre 3550 User Guide 59 Introduction Introduction Scanning with your machine lets you turn pictures and text into digital files that can be stored on your computer or sent to a repository Your machine can scan via USB or network to a PC or server as well as directly to a USB memory device The following filing options are available for Scan USB Using this option you can scan an image to a USB Memory Device inserted into the USB Memory Device port Local PC This option is used if the machine is connected to a PC via USB cable
217. ze on the control panel refer to Setting Paper Size and Type on page 122 The settings made from the machine driver override the settings on the control panel After printing remove any unfed paper and close the Bypass Tray Note If the paper does not feed well while printing push the paper in manually until it starts feeding automatically Envelope Mode 1 120 Lower the Bypass Tray located on the front of the machine and unfold the paper support extension Remove any curl on envelopes before loading them into the Bypass Tray Prepare a stack of envelopes for loading by flexing or fanning them back and forth A maximum of 5 envelopes can be loaded Straighten the edges on a level surface Load envelopes short edge feed and with the flaps facing up Adjust the paper guide to the width of the stack of print material Ensure you have not loaded too much print media The stack should be under the Max Fill line Xerox WorkCentre 3550 User Guide Loading Paper Open the Rear Door and release the Green Levers on the fuser When printing from your PC ensure you select the Select Paper button to specify the correct paper size color and type Not confirming the paper details may result in printing delays For information about setting the paper type and size on the control panel refer to Setting Paper Size and Type on page 122 The settings made from the machine driver override the settings on the cont

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Xerox® WorkCentre 3550 User Guide