Troubleshooting – Can not access the router on 192.168.0.1
Contents
1. and Virtual Private Network settings 3 Another Connection Add VPA Connection to Office Local Area Network LAN Settings Choose Settings if you need to configure a proxy Settings Automatic configuration ver For a connection Automatic configuration may override manual settings To ensure the use of manual settings disable automatic configuration Pera network connection i not present Automatically detect settings Always dial my default connection Use automatic configuration script fF Proxy server Local rea Network LAM settings E Use a proxy server For your LON These settings will not apply to LAN Settings do not apply to dial up connections LAN Settings gt Stel pe Hed cormectiemel Choose Settings above for dial up settings eS Sark eae aay Bypass proxy server For local addresses Restart Internet Explorer and try to access the router D Link Dl series routers troubleshooting Page 4 of 5 lechsupport Step 6 Disable any Internet security software running on the computer Software firewalls like Zone Alarm Black Ice Sygate Norton Personal Firewall etc might block access to the router s configuration pages Check the help files included with your firewall software for more information on disabling or configuring it Step 7 If you still cannot log into the router Recycle the power on the router Switch the power off Wait 20 to 30 seconds Switch the power on and2. wait for the lights to stabilize Restart the computer Go to Start gt Run gt type cmd without quotes gt OK In the DOS window type ping 192 168 0 1 and press Enter You should see Reply from messages c Command Prompt C gt ping 192 168 9 1 Pinging 192 168 0 1 with 32 bytes of data Reply from 192 168 0 1 bytes 32 time lt ims TTL 128 Reply from 192 168 89 1 bytes 32 time lt ims TTL 128 Reply from 192 168 89 1 bytes 32 time lt ims TTL 128 Reply from 192 168 80 1 bytes 32 time lt ims TTL 128 Ping statistics for 192 168 0 1 Packets Sent 4 Received 4 Lost z loss Approximate round trip times in milli seconds Minimum ms Maximum Ums Average S lf your ping was successful attempt again to access the router s configuration page Try these options in the address window 192 168 0 1 http 192 168 0 1 http 192 168 0 1 88 lf you cannot ping the router check your IP settings In the DOS window type ipconfig without quotes and press Enter The IP address on your network adapter should be in the 192 168 0 x range Type arp d without quotes and press Enter Repeat this command several times until you get The specified entry was not found message Try to access the router again Reset the router Try using another computer lf none of the above helps please contact our Warranty Department RMA D Link Dl series routers troubleshooting Page 5 of 5 lechSup
3. Programs Advanced Select a Web content zone to specify its security settings Settings 2 Accessibility i D a Always expand ALT text for images Tene Localintranet Trusted sites Restricted _ Move system caret with focus selection changes sites Browsing Always send URLs as UTF 8 requires restart ___ Internet l Automatically check for Internet Explorer updates 2 CE a ata you Close unused folders in History and Favorites requires restart P Disable Script Debugging Internet Explorer Disable Script Debugging Other a Display a notification about every script error Enable folder view for FTP sites Custom Enable Install On Demand Internet Explorer Custom settings Enable Install On Demand Other To change the settings click Custom Level v l l To use the recommended settings click Default Level Security level for this zone Enable offline items to be synchronized on a schedule Enable page transitions Enable Personalized Favorites Menu v Custom Level C Default Level Gq B PETE eE p Click to the Connections tab and set the dial up option to Never dial a connection Click the LAN Settings button None of the options should be selected Click OK Click OK out to the desktop and close any open windows Internet Options General Security Privacy Content Connections Programs Advanced i To set up an Internet connection click Setup re a Dial up
4. Troubleshooting Can not access the router on 192 168 0 1 Please note that when accessing the router s Web interface via htip 192 168 0 1 you are not accessing some web site on the Internet The router s configuration pages are built into the router You do not have to be online to get to those pages you just need to be connected to the router Step 1 Connect your computer s network port to one of your router s LAN ports Ethernet ports using a network cable WAN port of the router should be connected to your modem to your modem to your computers Verify physical connectivity by checking for solid link lights on the Ethernet ports of the device If you do not get a solid link light try using a different cable or connect to a different port on the device if possible If the computer is turned off the link light may not be on Step 2 Under Control Panel gt Network Connections make sure that your Local Area Connection is enabled and not bridged with any other connection If you see any icon there which is called Bridge delete it If you see your Local Area Connection marked as Bridged right click and select Remove from Bridge ctions Favorites Tools Advanced Help a Search Vea Folders Connections gt Name Ty T Dial up Connection Dia 3 Local Area Connection het h Local Area Connection 5 ES Network Bridge Network Bri Disable View Available Wireless Netw
5. d to ask your network administrator for the appropriate IP settings O Obtain an IP address automatically Co the following IP address IP address 192 168 0 5 Subnet mask 255 255 255 0 1 Default gateway 192 768 bt r LI Sey Sl oe CC Ju Cod the following ONS server addresses Preferred DONS server 202 129 64 198 Alternate DHS server 4 2 2 9J Click on OK and then OK again Try to access the router Open Internet Explorer and type 192 168 0 1 about blank Microsoft Internet Explorer File Edit wiew Favorites Tools Help Bak O h B Gp S Search ge GS B http 1192 168 0 1 D Link Di series routers troubleshooting Page 3 of 5 lechsupport Step 4 If unsuccessful in accessing the router s configuration pages please reset the router Here is how to reset it while the router is powered on press and hold the Reset button for 10 sec Release the button and wait until the router boots up 1 min Try to log into it again Step 5 Check your Internet settings Go to Control Panel gt Internet Options From the Security tab click the button to restore the settings to their defaults Go to the Advanced tab and click the button to restore these settings to their defaults Internet Options Internet Options General Security Privacy Content Connections Programs Advanced General Security Privacy Content Connections
6. orks gt or small twork Status Repair nnection P o O annection Remove from Bridge F this T a Create Shortcut igs of this nee Rename Create Shortcut Rename Step 3 Check your IP address Your computer must have an IP address in the same range of the device you are attempting to configure Most Dl series devices use the 192 168 0 x range If you are attempting to configure a D Link router then make sure you take note of your computer s Default Gateway IP address The Default Gateway should be the IP address of the D Link router By default it should be 192 168 0 1 Set your computer with static IP address Go to Control Panel gt Network Connections gt Local Area Connection gt Properties s Network Connections File Edit wiew Favorites gt Back j Address Advanced Qf J Search Folders ee Network Connections Tools Help E Broadband Network Tasks x Create a new connection Change Windows Firewall settings a Disable this network device a Repair this connection 4nother Connection Disconnected Firewalled WAN Miniport PPPOE LAN or High Speed Internet ocal Area Connection Connected Firewalled mij Rename this connection pee We sltek RTL5139 Family Fa gt view status of this connection Change settings of this connection irtual Private Network A VPN Connection to Office he ad Disconnected Firewalled Other Places L e WAN Minipor
7. port
8. t PPTP P view or change settings For this connection such as adapter protocol or morer Sad Disable Status Repair Bridge Connections Create Shortcut Delete Rename Properties Select Internet protocol TCP IP and click on Properties l Local Area Connection Properties General Authentication Advanced Connect using Eiz 8 Realtek ATL8139 Family PCI Fast Et This connection uses the following items El Client for Microsoft Networks File and Printer Sharing for Microsoft Networks J Gos Packet Scheduler Internet Protocol TCP IP Install Description Uninstall gt Transmission Control Protocol lntemnet Protocol The default Wide area network protocol that provides communication across diverse interconnected networks Show icon in notification area when connected Notify me when this connection has limited or no connectivity D Link TechSupport Dl series routers troubleshooting Page 2 of 5 select the Use the following IP address and Use the following DNS options Specify the TCP IP settings you want to use IP address 192 168 0 5 Subnet mask 255 255 255 0 Default Gateway 192 168 0 1 Preferred Alternate DNS 202 129 64 198 4 2 2 3 or whichever your provider is using Internet Protocol TCP IP Properties SSS General You can get IF settings assigned automatically if your network supports this capability Othenvise you nee
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