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HP Color LaserJet Pro M252 user guide - ENWW

1. 66 6 SOLU OOD OTN met e 67 erigi E 68 Control panel help system touchscreen models only eese esee eeeeeene entrent entente 69 Restore the factory set defaults sosanna cia 70 A Cartridge is low or Cartridge is very low message displays on the product control panel 71 Change the Very Low settings csccsscssscssssssesssesseessessessecesscsesseecseseesaesseesaeesaesaeesesessesseenseas 71 Order Supplies ata IMEEM A UIDI 71 Product does not pick up paper or misfeeds eese esee esee esee eene tn nete nennen seras tn setas trs en as snas 73 INTO UC ON c a 73 The product does not pick up paper oococccccccccconnonononnoncnononnnonnnonononconnnonnno nono non nnnn anna nnrnnnnnnrnnnnnnnnnnnnns 73 The product picks up multiple sheets of paper eese eene nnn ntnnn nn 73 CUM PAP Oh JAS da a dd 74 o 74 Experiencing frequent or recurring paper jams esee eese eene nennen nnne nnnnnnns 74 Paper farm LOCALIONS ce 75 Clear paper jams in the single sheet slot Tray 1 csssssescssssssssesescsssscsesssseseseseseseeseaeseseeesansesees 76 Clear paper jams in Tray 2 cssccssccsssesssseseecsscecseessssecseeceesessecsusec
2. e HP ePrint software e AirPrint e Android embedded printing Wi Fi Direct and NFC Printing wireless models only Wi Fi Direct and NFC Near Field Communication enable printing from a wireless mobile device without requiring a connection to a network or the Internet NFC capabilities enable easy one to one print connection for mobile devices using device to device touch Use Wi Fi Direct to print wirelessly from the following devices e iPhone iPad or iPod touch using Apple AirPrint or the HP ePrint app e Android mobile devices using the HP ePrint App or the Android embedded print solution e PCand Mac devices using the HP ePrint Software Enable or disable Wi Fi Direct ENWW Wi Fi Direct capabilities must be enabled first from the product control panel 1 From the Home screen on the product control panel touch the Connection Information E p button 2 Open the following menus e Wi Fi Direct e Settings e On Off 3 Touch the On menu item Touching the Off button disables Wi Fi Direct printing For more information about wireless printing go to www hp com go wirelessprinting For more information about how to print using Wi Fi Direct go to the product support home page www hp com support colorljM252 Mobile printing 43 HP ePrint via email Use HP ePrint to print documents by sending them as an email attachment to the product s email address from any email enabled device To use HP ePrint the
3. 7 Setup e button Touch this button to open the Setup menu 6 Chapter 1 Product overview ENWW How to use the touchscreen control panel ENWW Use the following actions to use the product touchscreen control panel Action Touch Description Touch an item on the screen to select that item or open that menu Also when scrolling through menus briefly touch the screen to stop the scrolling Example Touch the Setup button to open the Setup menu Swipe Touch the screen and then move the finger horizontally to move the screen sideways Swipe the Home screen to access the Setup button Scroll Touch the screen and then without lifting the finger move the finger vertically to move the screen Scroll through the Setup menu Product views 7 Product specifications Introduction iy IMPORTANT The following specifications are correct at the time of publication but they are subject to change For current information see www hp com support colorljM252 e Technical specifications e Supported operating systems e Mobile printing solutions e Product dimensions e Power consumption electrical specifications and acoustic emissions e Operating environment range Technical specifications Model name M252n M252dw Product number B4A21A B4A22A Paper handling Single sheet priority feed slot Tray 1 Y Y Tray 2 150 sheet capacity Y wc
4. eese eese eene ee nenne nene nnns th con nnn conos 13 EAT DIEA LP M 15 Load paper into the single sheet Slot Tray 1 cccccssesscscssesscscsseecsessesecsessesecsessesecsesseseceessescseeaeseesseseeeeneens 16 INTO UC e P M 16 Load paper into the single sheet priority feed slot sees 16 Load an envelope in the single sheet priority feed slot Tray 1 sees 17 Tray 1 paperorientatiOM ERE ET 19 Load Paper iNtO Tray LA aaa 20 ere atan inn tiesa 20 Load paper AA 20 ISEDESITADPIIMBMICUM C 22 Tray 2 paper orientation 4 essei eee sees sees seen eene nono ccoo nc nenas nass tasses so cnn nn cnn ccoo sess sa sensa seta sis 25 ENWW IEA AAA enu Ee ss enu see a de secces veveewsececkasecsna ive sasswoube case UM EE E RET RETE UNES 27 Order supplies accessories and parts cccssccssecssecssescesssesssecseesssesseseceseesseeseeseesseesaesseesaeeseeensesseeesseessees 28 ene 28 Supplies and ACCESSOMES ac 28 Customer self repair parts esee esses esses eene tenente nnne th sinn conan nn sane intensas sn str sen sena 28 Replace the toner cartridges ener t erectae eee tectae cate aen nace aug
5. From the Home screen on the product control panel touch the Setup 0 button b Open the System Setup menu Open the Paper setup menu d Select the tray from the list e Select Paper Type and then select the type of paper that is in the tray f Select Paper Size and then select the size of paper that is in the tray Turn the product off wait 30 seconds and then turn it on again Print a cleaning page to remove excess toner from inside the product a 2 line control panels On the product control panel press the OK button Touchscreen control panels From the Home screen on the product control panel touch the Setup 0 button b Open the Service menu c Select Cleaning Page 74 Chapter6 Solve problems ENWW d Load plain letter or A4 paper when you are prompted e Touch the OK button to begin the cleaning process The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1 keeping the same orientation Wait until the process is complete Discard the page that prints 5 Printa configuration page to test the product a 2 line control panels On the product control panel press the OK button Touchscreen control panels From the Home screen on the product control panel touch the Setup 0 button b Open the Reports menu Select Configuration Report If none of these steps resolves the problem the product might need service Contact HP
6. Touchscreen control panels From the Home screen on the product control panel touch the Setup button 2 Openthe Service menu 3 Select the Restore Defaults option and then press or touch the OK button The product automatically restarts 70 Chapter6 Solve problems ENWW A Cartridge is low or Cartridge is very low message displays on the product control panel Cartridge is low The product indicates when a toner cartridge level is low Actual toner cartridge life remaining may vary Consider having a replacement available to install when print quality is no longer acceptable The toner cartridge does not need to be replaced now Cartridge is very low The product indicates when the toner cartridge level is very low Actual toner cartridge life remaining may vary Consider having a replacement available to install when print quality is no longer acceptable The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable Once an HP toner cartridge has reached Very Low HP s Premium Protection Warranty on that toner cartridge has ended Change the Very Low settings You can change the way the product reacts when supplies reach the Very Low state You do not have to re establish these settings when you install a new toner cartridge 1 2 linecontrol panels On the product control panel press the OK button Touchscreen control panels From the Home screen on the product control
7. print a configuration page from the product control panel and locate the product IP address that is listed on this page e Poor physical connection e Thecomputeris using the incorrect IP address for the product e The computer is unable to communicate with the product e The product is using incorrect link and duplex settings for the network e New software programs might be causing compatibility problems e Thecomputer or workstation might be set up incorrectly e The product is disabled or other network settings are incorrect 939 E NOTE HP does not support peer to peer networking as the feature is a function of Microsoft operating systems and not of the HP print drivers For more information go to Microsoft at www microsoft com Poor physical connection 1 Verify that the product is attached to the correct network port using a cable of the correct length 2 Verify that cable connections are secure 3 Look at the network port connection on the back of the product and verify that the amber activity light and the green link status light are lit 4 Ifthe problem continues try a different cable or port on the hub The computer is using the incorrect IP address for the product 1 Open the printer properties and click the Ports tab Verify that the current IP address for the product is selected The product IP address is listed on the product configuration page 2 Ifyou installed the product using the HP st
8. 1 Start screen select Devices select Print and then select the printer Print ENTM Printer Status Find Printer Type Where E Print to File Comment E Manual duplex Page range al Current li 0 il Pages 7 Type pai D ranges we From th vi section For example type 1 3 5 12 or pls1 p152 p1s3 p8s3 Print what Document y Zoom Print All pages in range Pages per sheet 1 page EJE Scale to paper size No Scaling Options mmi Cancel 3 Clickortapthe tabs in the print driver to configure the available options For example set the paper orientation on the Finishing tab and set the paper source paper type paper size and quality settings on the Paper Quality tab e Document Properties E Advance d Printing Shortcuts Paper Quality Effec vices p ne Off Pages per sheet 1 page per sheet m Pi der Right then Dowr Orientation Portrait Landscape E Rotate by 180 degrees UJ as invent 38 Chapter4 Print ENWW 4 Click or tap the OK button to return to the Print dialog box Select the number of copies to print from this screen 5 Click or tap the OK button to print the job Automatically print on both sides Windows Use this procedure for products that have an automatic duplexer installed If the product does not have an a
9. 7 Color LaserJet Pro M252 User Guide M252n M252dw O www hp com support colorljM252 7 HP Color LaserJet Pro M252 User Guide Copyright and License O 2015 Copyright Hewlett Packard Development Company L P Reproduction adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number B4A21 90907 Edition 1 4 2015 Trademark Credits Adobe Adobe Photoshop Acrobat and PostScript are trademarks of Adobe Systems Incorporated Apple and the Apple logo are trademarks of Apple Computer Inc registered in the U S and other countries iPod is a trademark of Apple Computer Inc iPod is for legal or rightholder authorized copying only Don t steal music Microsoft Windows Windows XP and Windows Vista are U S registered trademarks of Microsoft Corporation UNIX is a registered trademark of The Open Group Table of contents ARAS O 1 PEOUCE MIE WS A AT EE 2 Product front VI
10. Automatic duplex printing Not available Y Connectivity 10 100 1000 Ethernet LAN connection Y Y with IPv4 and IPv6 Hi Speed USB 2 0 Y Y Easy access USB port Not available Y Print server for wireless network Not available Y connectivity HP near field communication NFC and Not available w Wi Fi Direct for printing from mobile devices Control panel display and input 2 line backlit control panel Y Not available Color touchscreen control panel Not available Y Print Prints 18 pages per minute ppm on A4 w Y and 19 ppm on letter size paper Easy access USB printing no computer Not available Y required Supported operating systems The following information applies to the product specific Windows PCL 6 and OS X print drivers and to the in box software installation CD 8 Chapter 1 Product overview ENWW ENWW Windows The HP Software Installer CD installs the HP PCL 6 or HP PCL 6 driver depending on the Windows operating system along with optional software when using the full software installer Mac computers and OS X Mac computers and Apple mobile devices are supported with this product The OS X print driver and print utility are available for download from hp com and may also be available via Apple Software Update The HP installer software for OS X is not included in the in box CD Follow these steps to download the OS X installer software 1 Gotowww hp com support colorljM252 2 Select Support Options and then under Down
11. HP Customer Care 68 HP Device Toolbox using 52 HP Embedded Web Server EWS features 52 HP ePrint 44 HP ePrint software 45 HP EWS using 52 HP Utility 54 HP Utility for Mac Bonjour 54 features 54 HP Utility Mac 54 HP Web Jetadmin 64 HP Web Services applications 50 enabling 50 l interface ports locating 3 Internet Explorer versions supported HP Embedded Web Server 52 J jams duplexer 84 fuser 81 locations 75 output bin 83 reardoor 81 single sheet priority feed slot 76 Tray1 76 Tray2 78 Jetadmin HP Web 64 Index 101 L labels printing Windows 40 loading paperinTray1 16 paperinTray2 20 M Macintosh HP Utility 54 maintenance kits partnumbers 28 manual duplex Mac 41 Windows 39 memory included 8 memory chip toner locating 30 mobile printing Androiddevices 45 mobile printing solutions 8 mobile printing software supported 10 multiple pages per sheet printing Mac 41 printing Windows 40 N Near Field Communication printing 43 Netscape Navigator versions supported HP Embedded Web Server 52 networkinstallation 51 network port locating 3 networks HP Web Jetadmin 64 installing the product 51 supported 8 NFCprinting 43 0 on off button locating 2 online help control panel 69 online support 68 operating systems 0S supported 8 operating systems supported 8 102 Index ordering supplies and accessories 28 OS operating system supported 8 output bin clearja
12. customer support Paper jam locations 1 Output bin See Clear paper jams in the output bin on page 83 2 Single sheet priority See Clear paper jams in the single sheet slot Tray 1 on page 76 feed slot Tray 1 3 Tray 2 See Clear paper jams in Tray 2 on page 78 4 Rear door and fuser area See Clear paper jams in the rear door and the fuser area on page 81 5 Duplexer duplex models See Clear paper jams in the duplexer duplex models only on page 84 only ENWW Clear paperjams 75 Clear paper jams in the single sheet slot Tray 1 When a jam occurs the control panel displays an error message 2 line control panels or an animation touchscreen control panels that assists in clearing the jam 1 Pull Tray 2 completely out of the product 2 Push down on the single sheet priority feed slot and then pull out the feed slot tray 3 Gently pull any jammed paper straight out of the single sheet priority feed slot 76 Chapter6 Solve problems ENWW 4 Push the single sheet priority feed slot tray into the product 5 Reinsert and close Tray 2 ENWW Clear paperjams 77 Clear paper jams in Tray 2 Use the following procedure to check for a paper jam in Tray 2 When a jam occurs the control panel displays an error message 2 line control panels or an animation touchscreen control panels that assists in clearing the jam 1 Pull the tray completely out of the product 2 Remove any jam
13. e Service Perform the cleaning procedure on the product e SaveandRestore Save the current settings for the product to a file on the computer Use this file to load the same settings onto another product or to restore these settings to this product at a later time Administration Set or change the product password Enable or disable product features NOTE The System tab can be password protected If this product is on a network always consult with the administrator before changing settings on this tab e Printing Change the default product print settings such as number of copies and paper orientation These are the same options that are available on the control panel e X PCL5c View and change the PCL5c settings e PostScript Turn off or on the Print PS Errors feature Network administrators can use this tab to control network related settings for the product when it is connected to an IP based network It also allows the network administrator to set up Wireless Direct functionality This tab does not appear if the product is directly connected to a computer Use this tab to set up and use various Web tools with the product ENWW Advanced configuration with HP Embedded Web Server EWS and HP Device Toolbox Windows 53 Advanced configuration with HP Utility for OS X Use the HP Utility to check product status or to view or change product settings from your computer You can use the HP Utility when the product is conne
14. menus e Network Setup e TCP IP configuration e Manual 3 Use the arrow keys and the OK button to enter the IP address subnet mask and default gateway and then touch the OK button to save the changes Touchscreen control panels 1 From the Home screen on the product control panel touch the Setup e button 2 Open the following menus e Network Setup e TCP IP configuration e Manual 58 Chapter5 Manage the product ENWW 3 Use the keypad on the touchscreen to enter the IP address and touch the OK button Touch the Yes button to confirm 4 Use the keypad on the touchscreen to enter the subnet mask and touch the OK button Touch the Yes button to confirm 5 Usethe keypadon the touchscreen to enter the default gateway and touch the OK button Touch the Yes button to confirm ENWW Configure IP network settings 59 Product security features Introduction The product includes several security features to restrict who has access to configuration settings to secure data and to prevent access to valuable hardware components e Assign or change the system password using the HP Embedded Web Server Assign or change the system password using the HP Embedded Web Server Assign an administrator password for access to the product and the HP Embedded Web Server so that unauthorized users cannot change the product settings 1 Open the HP Embedded Web Server EWS a 2 line control panels On the product control panel pres
15. name in the address URL field The EWS contains a link to the HP SureSupply Web site which provides options for purchasing Original HP supplies Supplies and accessories Item Description Cartridge number Part number Supplies HP 201A Black Original LaserJet Toner Standard capacity replacement black toner 201A CF400A Cartridge cartridge HP 201X High Yield Black Original High capacity replacement black toner 201X CF400X LaserJet Toner Cartridge cartridge HP 201A Cyan Original LaserJet Toner Standard capacity replacement cyan toner 201A CF401A Cartridge cartridge HP 201X High Yield Cyan Original High capacity replacement cyan toner 201X CF401X LaserJet Toner Cartridge cartridge HP 201A Yellow Original LaserJet Standard capacity replacement yellow toner 201A CF402A Toner Cartridge cartridge HP 201X High Yield Yellow Original High capacity replacement yellow toner 201X CF402X LaserJet Toner Cartridge cartridge HP 201A Magenta Original LaserJet Standard capacity replacement magenta 201A CF403A Toner Cartridge toner cartridge HP 201X High Yield Magenta Original High capacity replacement magenta toner 201X CF403X LaserJet Toner Cartridge cartridge Accessories USB 2 0 printer cable A to B cable 2 meter standard C6518A Customer self repair parts Customer Self Repair CSR parts are available for many HP LaserJet products to reduce repair time More information about the CSR program and benefits can be fo
16. nn stata sena stans sa sesenta se sa s nne 57 loidopiU wil fer 57 ENWW Printer sharing GiSClal Mer ovina ii a 57 View or change network settings csssccssecsscssecsscssscsscesscessesscessessecsseaeessseseecsseseesseesaeeseessnesaess 57 Rename the product on a network eee esses eene eee ense nn nnn non nete tr senes tss trs nnn sn nnn 57 Manually configure IPv4 TCP IP parameters from the control panel cscsccscssescesssessesesseseens 58 Product security EAU ee E ere Pho a e eei ens vase ERR NE KU eraa Aea veis EE AEEA EE aara our b RR AA 60 iconem sce 60 Assign or change the system password using the HP Embedded Web Server 60 ECONOMY SENASA is 61 WWE O UGH OM mL EE P 61 Print d se aT oo ARR 61 Configure the Sleep Auto Off After setting ccccssesssscsssscssssesscssssesesscssssesseseseesesseseesessesesaesees 61 Set the Shut Down After delay and configure the product to use 1 watt or less of power 62 Configure the Delay Shut Down setting ccsccssscescesscesecesceseceecsscesecessenecenseseecssesseeessensesnsess 62 HP TPIchme c C S AO 64 Update the FIM IS ERES 65 Method one Update the firmware using the control panel eese 65 Method two Update the firmware using the Firmware Update Utility
17. option is available only after you open the View menu and select the Show Advanced Options item Color Usage Show information about color jobs that the product has produced Color products only 54 Chapter5 Manage the product ENWW Item Description File Upload Transfer files from the computer to the product You can upload the following types of files o HP LaserJet printer command language PRN o Portable document format PDF Postscript PS Text TXT Power Management Configure the product economy settings Update Firmware Transfer a firmware update file to the product NOTE This option is available only after you open the View menu and select the Show Advanced Options item HP Connected Access the HP Connected Web site Upload Fonts Upload fonts from the computer to the product Message Center Display error events that have occurred with the product Duplex Mode Turn on the automatic two sided printing mode Network Settings Configure the network settings such as the IPv4 settings IPv6 settings Bonjour Network connected products only settings and other settings Supplies Management Configure how the product should behave when supplies are nearing the end of their estimated life Trays Configuration Change paper size and type for each of the trays Additional Settings Open the HP Embedded Web Server EWS for the product Proxy Server Settings NOTE USB connections are not supported Configur
18. paper or misfeeds Introduction The following solutions can help solve problems if the product is not picking up paper from the tray or is picking up multiple sheets of paper at one time The product does not pick up paper The product picks up multiple sheets of paper The product does not pick up paper If the product does not pick up paper from the tray try these solutions 1 2 Open the product and remove any jammed sheets of paper Load the tray with the correct size of paper for your job Make sure the paper size and type are set correctly on the product control panel Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides to the appropriate indentation in the tray Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually Load paper and continue The rollers above the tray might be contaminated Clean the rollers with a lint free cloth dampened with warm water The product picks up multiple sheets of paper If the product picks up multiple sheets of paper from the tray try these solutions T ENWW Remove the stack of paper from the tray and flex it rotate it 180 degrees and flip it over Do not fan the paper Return the stack of paper to the tray Use only paper that meets HP specifications for this product Use paper that is not wrinkled folded or damaged If necessary use paper from a di
19. paper orientation Load paper into Tray 2 1 Open the tray 2 Adjust the paper guides by sliding the guides to the size of the paper being used 20 Chapter 2 Paper trays ENWW 3 To load legal size paper extend the tray front by pressing the blue latch and pulling the front of the tray NOTE When loaded with legal size paper Tray 2 extends from the front of the product approximately 51 mm 2 in 4 Load paper into the tray ENWW Load paper into Tray2 21 5 Make sure that the paper stack is flat at all four corners Slide the paper length and width guides so that they are against the stack of paper NOTE To prevent jams do not overfill the tray Be sure that the top of the stack is below the tray full indicator 6 After making sure that the paper stack is below the tray full indicator close the tray Load envelopes in Tray 2 1 Open the tray 22 Chapter2 Paper trays ENWW 2 Adjust the paper guides by sliding the guides to the size of the envelopes being used 3 Load envelopes into the tray ENWW Load paper into Tray2 23 4 Make sure that the envelope stack is flat at all four corners Slide the length and width guides so that they are against the stack NOTE To prevent jams do not overfill the tray Be sure that the top of the stack is below the tray full indicator CAUTION Loading more than five envelopes in Tray 2 can result in jams 5 After making sure that t
20. print a configuration page to verify the installed firmware version before or after the update process click Print Config 6 Follow the on screen instructions to complete the installation and then click the Exit button to close the utility 66 Chapter 5 Manage the product ENWW 6 Solve problems e Customer support e Control panel help system touchscreen models only e Restorethe factory set defaults e A Cartridge is low or Cartridge is very low message displays on the product control panel e Product does not pick up paper or misfeeds e Clear paper jams e Improve print quality e Solve wired network problems e Solve wireless network problems For more information Go to www hp com support colorljM252 HP s all inclusive help for the product includes the following information e Install and configure Learnanduse e Solve problems e Download software updates e Join support forums o Find warranty and regulatory information ENWW Customer support Get telephone support for your country region Country region phone numbers are on the flyer that was in the box with your product or at www hp com support Have the product name serial number date of purchase and problem description ready Get 24 hour Internet support and download software utilites and www hp com support colorl M252 drivers Order additional HP service or maintenance agreements www hp com go carepack R
21. to HP SureSupply at www hp com go suresupply Scroll to the bottom of the page and verify that the country region is correct The product uses four colors and has a different toner cartridge for each color yellow Y magenta M cyan C and black K The toner cartridges are inside the front door Item Description Cartridge number Part number HP 201A Black Original LaserJet Toner Standard capacity replacement black 201A CF400A Cartridge toner cartridge HP 201X High Yield Black Original LaserJet High capacity replacement black toner 201X CF400X Toner Cartridge cartridge HP 201A Cyan Original LaserJet Toner Standard capacity replacement cyantoner 201A CF401A Cartridge cartridge HP 201X High Yield Cyan Original LaserJet High capacity replacement cyan toner 201X CF401X Toner Cartridge cartridge HP 201A Yellow Original LaserJet Toner Standard capacity replacement yellow 201A CF402A Cartridge toner cartridge HP 201X High Yield Yellow Original High capacity replacement yellow toner 201X CF402X LaserJet Toner Cartridge cartridge HP 201A Magenta Original LaserJet Toner Standard capacity replacement magenta 201A CF403A Cartridge toner cartridge HP 201X High Yield Magenta Original High capacity replacement magenta toner 201X CF403X LaserJet Toner Cartridge cartridge Do not remove the toner cartridge from its package until it is time to install it A CAUTION To prevent damage to the toner cartridge do not exp
22. EW Ec 2 Product back VW 3 2 line control panel view M252n model esses esses esee te essent enses 4 Touchscreen control panel view M252dw model sscsssscssssesscscsscssssesscsessesscssssesessessesessenssaes 5 Home Screen layQUt csccesccsccesecssecseecsceseceseesseessesaecsaeeseecaecsaeeseesseesaeeseesaeeseeseeeasessess 6 How to use the touchscreen control panel c ccssscsssesssecsscesscessecseesseeesseesssesseesees 7 Product specificationS iii ia necia dina 8 INTO UCC ON iii A a arada a aaia i a AiE aR 8 Technical specifications eese eese see ssee esee seen eene nnne sinet snas stas sinas esser setas sss sr sese 8 Supported operating systems csscsssccsssessesssesssesssessceseceseesseeseesseecseesssecssecssecseeeseesseessessneeseesaes 8 Mobile printing solutions oocoocnconoconocanonnnonconnconnnonononnnonnnnnnnnnnnnnnnnnnnnnn anar none cnn noma conan rnnt nn se sese ness 10 Product dimensions lees nono cnn ense ense te sns tn nan ana sns tnss tese nena cnn sese ana nn anne ense tnn 11 Power consumption electrical specifications and acoustic emissions esse 12 Operating environment range ceececsscesscecsccecssceeecsecessacesesecsecesaecsseceseceseecseecesaeesseecseeeeneeeseeees 12 Product hardware setup and software installation
23. Graphic Device Interface GDI for the best speed in Windows environments Might not be fully compatible with third party and custom software programs that are based on PCL 5 Recommended for printing with Adobe software programs or with other highly graphics intensive software programs Provides support for printing from postscript emulation needs or for postscript flash font support Recommended for general office printing in Windows environments Compatible with previous PCL versions and older HP LaserJet products The best choice for printing from third party or custom software programs The best choice when operating with mixed environments which require the product to be set to PCL 5 UNIX Linux mainframe Designed for use in corporate Windows environments to provide a single driver for use with multiple product models Preferred when printing to multiple product models from a mobile Windows computer Recommended for printing in all Windows environments Provides the overall best speed print quality and printer feature support for most users Developed to align with Windows Graphic Device Interface GDI for best speed in Windows environments Might not be fully compatible with third party and custom software programs that are based on PCL 5 Improve print quality 93 Solve wired network problems Introduction Check the following items to verify that the product is communicating with the network Before beginning
24. OK button Open the Network Setup menu and then select Show IP Address to display the IP address or host name Touchscreen control panels From the Home screen on the product control panel touch the Connection Information a p button and then touch the Network Connected E button or the Network Wi Fi ON p button to display the IP address or host name b Open a Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens 2 https 10 10 0000 El NOTE If the Web browser displays a There is a problem with this website s security certificate message when attempting to open the EWS click Continue to this website not recommended Choosing Continue to this website not recommended will not harm the computer while navigating within the EWS for the HP product 2 Open the System tab 3 Onthe Device Information page the default product name is in the Device Status field You can change this name to uniquely identify this product 9 NOTE Completing the other fields on this page is optional 4 Clickthe Apply button to save the changes Manually configure IPv4 TCP IP parameters from the control panel Use the control panel menus to manually set an IPv4 address subnet mask and default gateway 2 line control panels 1 On the product control panel press the OK button 2 Open the following
25. S from the Start menu 1 2 Click the Start button and then click the Programs item Click your HP product group and then click the HP Device Toolbox item Open the HP Embedded Web Server EWS from a Web browser 1 2 line control panels On the product control panel press the OK button Open the Network Setup menu and then select Show IP Address to display the IP address or host name Touchscreen control panels From the Home screen on the product control panel touch the Connection Information EAS button and then touch the Network Connected ES button or the Network Wi Fi ON 5 button to display the IP address or host name Open a Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens 2 https 10 10 0000 A NOTE Ifthe Web browser displays a There is a problem with this website s security certificate message when attempting to open the EWS click Continue to this website not recommended Choosing Continue to this website not recommended will not harm the computer while navigating within the EWS for the HP product Chapter 5 Manage the product ENWW Tab or section Home tab Provides product status and configuration information Description e Device Status Shows the product status and shows the approximate percent life remaining of HP supplies e Supplies Status
26. Shows the approximate percent life remaining of HP supplies Actual supply life remaining can vary Consider having a replacement supply available to install when print quality is no longer acceptable The supply does not need to be replaced unless the print quality is no longer acceptable e Device Configuration Shows the information found on the product configuration page e Network Summary Shows the information found on the product network configuration page e Reports Print the configuration and supplies status pages that the product generates e Event Log Shows a list of all product events and errors System tab Provides the ability to configure the product from your computer Print tab Provides the ability to change default print settings from your computer Networking tab Network connected products only Provides the ability to change network settings from your computer HP Web Services tab Devicelnformation Provides basic product and company information e PaperSetup Change the default paper handling settings for the product e Print Quality Change the default print quality settings for the product e EcoSMART Console Change the default times for entering Sleep mode or Auto Power Down mode Configure which events cause the product to wake e PaperTypes Configure print modes that correspond to the paper types that the product accepts e System Setup Change the system defaults for the product
27. TheHP ePrint software is a PDF workflow utility for Mac and is not technically a print driver A NOTE HP ePrint Software does not support USB printing AirPrint Direct printing using Apple s AirPrint is supported for iOS 4 2 or later and from Mac computers running OS X 10 7 Lion and newer Use AirPrint to print directly to the product from an iPad iPhone 3GS or later or iPod touch third generation or later in the following mobile applications e Mail e Photos e Safari e iBooks e Select third party applications To use AirPrint the product must be connected to the same wireless network as the Apple device For more information about using AirPrint and about which HP products are compatible with AirPrint go to the support Web site for this product www hp com support colorljM252 ET NOTE AirPrint does not support USB connections Android embedded printing ENWW HP s built in print solution for Android and Kindle enables mobile devices to automatically find and print to HP printers that are either on a wireless network or within wireless range for wireless printing The print solution is built into the supported operating systems so installing drivers or downloading software is not necessary Mobile printing 45 For more information on how to use Android embedded printing and which Android devices are supported go to www hp com support colorljM252 46 Chapter4 Print ENWW Use walk up USB printing tou
28. andard TCP IP port select the box labeled Always print to this printer even if its IP address changes 3 Ifyou installed the product using a Microsoft standard TCP IP port use the hostname instead of the IP address 4 Ifthe IP address is correct delete the product and then add it again The computer is unable to communicate with the product 1 Test network communication by pinging the network a Open a command line prompt on your computer 94 Chapter6 Solve problems ENWW e For Windows click Start click Run type cmd and then press Enter e For OSX goto Applications then Utilities and open Terminal b Type ping followed by the IP address for your product c Ifthe window displays round trip times the network is working 2 Ifthe ping command failed verify that the network hubs are on and then verify that the network settings the product and the computer are all configured for the same network The product is using incorrect link and duplex settings for the network Hewlett Packard recommends leaving these settings in automatic mode the default setting If you change these settings you must also change them for your network New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver The computer or workstation might be set up incorrectly 1 Check the network drivers print drivers and the network r
29. art click Run type cmd and then press Enter e For OS X go to Applications then Utilities and open Terminal b Type ping followed by the router IP address c If the window displays round trip times the network is working 4 Make sure that the router or product connects to the same network that the computer connects to a Print a configuration page b Compare the service set identifier SSID on the configuration report to the SSID in the printer configuration for the computer Ifthe numbers are not the same the devices are not connecting to the same network Reconfigure the wireless setup for the product Perform a wireless network diagnostic test From the product control panel you can run a diagnostic test that provides information about the wireless network settings 1 From the Home screen on the product control panel touch the Setup button 2 Open the Self Diagnostics menu 3 Touch the Run Wireless Test button to start the test The product prints a test page that shows test results Reduce interference on a wireless network The following tips can reduce interference in a wireless network 98 Chapter6 Solve problems ENWW ENWW Keep the wireless devices away from large metal objects such as filing cabinets and other electromagnetic devices such as microwaves and cordless telephones These objects can disrupt radio signals Keep the wireless devices away from large masonry structures and other buil
30. at driver you can enable the feature by using the HP Embedded Web Server Follow these steps if the entire page is too dark or too light 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Click the Paper Quality tab and locate the Print Quality area 4 Ifthe entire page is too dark use these settings e Select the 600 dpi option e Select the EconoMode check box to enable it If the entire page is too light use these settings e Selectthe FastRes 1200 option e Clear the EconoMode check box to disable it 5 Clickthe OK button to close the Document Properties dialog box In the Print dialog click the OK button to print the job Try a different print driver Try a different print driver when printing from a software program and the printed pages have unexpected lines in graphics missing text missing graphics incorrect formatting or substituted fonts Download any of the following drivers from the HP Web site www hp com support colorljM252 92 Chapter6 Solve problems ENWW ENWW HP PCL 6 driver HP UPD PS driver HP UPD PCL 5 HP UPD PCL 6 Provided as the default driver on the product CD This driver is automatically installed unless you select a different one Recommended for all Windows environments Provides the overall best speed print quality and product feature support for most users Developed to align with the Windows
31. b 5 Retrieve the printed stack from the output bin and place it in Tray 1 6 If prompted touch the appropriate control panel button to continue ENWW Print tasks Windows 39 40 Print multiple pages per sheet Windows 1 From the software program select the Print option 2 Select the product from the list of printers and then click or tap the Properties or Preferences button to open the print driver A NOTE The name of the button varies for different software programs A NOTE To access these features from a Windows 8 or 8 1 Start screen select Devices select Print and then select the printer 3 Click or tap the Finishing tab 4 Select the number of pages per sheet from the Pages per sheet drop down list 5 Selectthe correct Print page borders Page order and Orientation options Click the OK button to close the Document Properties dialog box 6 Inthe Print dialog box click the OK button to print the job Select the paper type Windows 1 From the software program select the Print option 2 Select the product from the list of printers and then click or tap the Properties or Preferences button to open the print driver A NOTE The name of the button varies for different software programs 49 ES NOTE To access these features from a Windows 8 or 8 1 Start screen select Devices select Print and then select the printer 3 Click or tap the Paper Quality tab 4 Fromthe Paper type drop
32. cameras other wireless networks and some Bluetooth devices Verify that the print driver is installed on the computer Verify that you have selected the correct printer port Verify that the computer and product connect to the same wireless network For OS X verify that the wireless router supports Bonjour The product does not print after the wireless configuration completes 1 2 Make sure that the product is turned on and in the ready state Turn off any third party firewalls on your computer Make sure that the wireless network is working correctly Make sure that your computer is working correctly If necessary restart the computer Verify that you can open the product HP Embedded Web Server from a computer on the network The product does not print and the computer has a third party firewall installed 1 2 Update the firewall with the most recent update available from the manufacturer If programs request firewall access when you install the product or try to print make sure you allow the programs to run Temporarily turn off the firewall and then install the wireless product on the computer Enable the firewall when you have completed the wireless installation The wireless connection does not work after moving the wireless router or product 1 2 Make sure that the router or product connects to the same network that your computer connects to Print a configuration page Compare the service set id
33. ceessnseseeceseecseseseeesstecseeeeseeeseeess 78 Clear paper jams in the rear door and the fuser area eese ener 81 Clear paper jams in the output bin leise esses eee eeee enne nrn nennen nnn ntn tnnt nn tns ense nnne 83 Clear paper jams in the duplexer duplex models only scsscscssessssessessssessssesessessesseeesessesesees 84 Improve print A 86 Introductio M ii id 86 Print from a different software program ccscccscessssssssecssessecsessscsssssscesseescesseessessecssessecseeseeeees 86 ENWW Check the paper type setting for the print job esce eres eene re eene nennen 86 Check the paper type setting Windows ccoccoccononaonnonoononoonnononconnonnonor noo nonnonnonnn nono 86 Check the paper type setting OS X ccessccsessssssssesssscecsesessesesesecseseseseeseseeeeessesesees 87 Check toner cartridge status 4 esee eese esee esee eese eese en enne nn senes nn sena non seta senes tns tasa tanen sena 87 Print and interpret the print quality page oo ccccccoooccnoonnnonnnnonnnnononcnnncnononconnnnononn cnn nnns tnn nnn 88 Cl niumunaee 88 Print a cleaning page csssecsscesscecssecesseecsccesseecsseeesteecseceesseesseeesseecseesecseecseteeeseeese 88 Visually inspect the toner cartridge eese sees esee eee ee nenn
34. chscreen models only ENWW 1 2 Insert the USB flash drive into the walk up USB port on the product The USB Flash Drive menu opens with the following options e Print Documents e View and Print Photos To print a document touch the Print Documents screen and then touch the name of the folder on the USB drive where the document is stored When the summary screen opens you can touch it to adjust the settings Touch the Print button to print the document To print photos touch the View and Print Photos screen and then touch the preview image to select each photo that you want to print Touch the Done button When the summary screen opens you can touch it to adjust the settings Touch the Print button to print the photos Retrieve the printed job from the output bin and remove the USB flash drive Use walk up USB printing touchscreen models only 47 48 Chapter4 Print ENWW 5 Manage the product e Use HP Web Services applications touchscreen models only e Change the product connection type Windows e Advanced configuration with HP Embedded Web Server EWS and HP Device Toolbox Windows e Advanced configuration with HP Utility for OS X e Configure IP network settings e Product security features e Economy settings e HP Web Jetadmin e Updatethe firmware For more information ENWW Go to www hp com support colorljM252 HP s all inclusive help for the product includes the following informat
35. cted with a USB cable or is connected to a TCP IP based network Open HP Utility 1 At the computer open the System Preferences menu and then click Print amp Fax Print amp Scan or Printers amp Scanners 2 Select the product in the list 3 Clickthe Options amp Supplies button 4 Click the Utility tab 5 Click the Open Printer Utility button HP Utility features The HP Utility toolbar includes these items e Devices Click this button to show or hide Mac products found by the HP Utility e All Settings Click this button to return to the HP Utility main view e HP Support Click this button to open a browser and go to the HP support Web site e Supplies Click this button to open the HP SureSupply Web site e Registration Click this button to open the HP registration Web site e Recycling Click this button to open the HP Planet Partners Recycling Program Web site HP Utility consists of pages that you open by clicking in the All Settings list The following table describes the tasks that you can perform with HP Utility Item Description Supplies Status Show the product supplies status and provides links for ordering supplies online Device Information Show information about the currently selected product including the product Service ID if assigned the firmware version FW Version the Serial Number and the IP address Commands Send special characters or print commands to the product after the print job NOTE This
36. d print a few pages to See if the problem has resolved Check paper and the printing environment Step one Use paper that meets HP specifications Some print quality problems arise from using paper that does not meet HP specifications Always use a paper type and weight that this product supports Use paper that is of good quality and free of cuts nicks tears spots loose particles dust wrinkles voids staples and curled or bent edges Use paper that has not been previously printed on Use paper that does not contain metallic material such as glitter Use paper that is designed for use in laser printers Do not use paper that is designed only for use in Inkjet printers Use paper that is not too rough Using smoother paper generally results in better print quality Step two Check the environment The environment can directly affect print quality and is a common cause for print quality or paper feeding issues Try the following solutions ENWW Improve print quality 89 Move the product away from drafty locations such as open windows or doors or air conditioning vents Make sure the product is not exposed to temperatures or humidity outside of product specifications Do not place the product in a confined space such as a cabinet Place the product on a sturdy level surface Remove anything that is blocking the vents on the product The product requires good air flow on all sides including the top Protect the pro
37. dates become available From the Home screen on the product control panel open the Setup menu e For touchscreen control panels touch the Setup O button e Forstandard control panels press the left or right arrow button Scroll to and open the Service menu open the LaserJet Update menu and then select the Manage Updates menu Set the product to automatically update the firmware e Fortouchscreen control panels set the Allow Updates option to YES and then set the Check automatically option to ON e Forstandard control panels set the Allow Updates option to YES and then set the Automatic Check option to ON Update the firmware 65 Method two Update the firmware using the Firmware Update Utility Use these steps to manually download and install the Firmware Update Utility from HP com 9 Ef NOTE This method is the only firmware update option available for products connected to the computer via a USB cable It also works for products connected to a network 1 Goto www hp com go support click the Drivers amp Software link type the product name in the search field press the ENTER button and then select the product from the list of search results 2 Select the operating system 3 Under the Firmware section locate the Firmware Update Utility 4 Click Download click Run and then click Run again 5 When the utility launches select the product from the drop down list and then click Send Firmware A NOTE To
38. ding structures These objects can absorb radio waves and lower signal strength Position the wireless router in a central location in line of sight with the wireless products on the network Solve wireless network problems 99 100 Chapter 6 Solve problems ENWW Index A accessories ordering 28 partnumbers 28 acoustic specifications 12 AirPrint 45 Android devices printing from 45 applications downloading 50 Apps menu 50 B bin output clearjams 83 locating 2 browser requirements HP Embedded Web Server 52 C calibrate colors 91 cartridge replacing 30 checklist wireless connectivity 96 cleaning paper path 88 color options changing Windows 90 color theme changing Windows 90 colors calibrate 91 control panel help 69 locating 2 control panel buttons locating 5 ENWW customer support online 68 D defaults restoring 70 dimensions product 11 double sided printing Mac 41 Windows 39 drivers supported 8 duplex printing Mac 41 duplex printing double sided settings Windows 39 Windows 39 duplexer jams 84 locating 3 duplexing manually Mac 41 manually Windows 39 E EconoMode setting 61 92 economy settings 61 electrical specifications 12 Embedded Web Server EWS assigning passwords 60 features 52 envelopes loadinginTray1 16 orientation 19 Explorer versions supported HP Embedded Web Server 52 F factory set defaults restoring 70 fuser jams 81 H help control panel 69
39. down list select the paper type that best describes the paper being used and then click the OK button 5 Clickthe OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Chapter 4 Print ENWW Print tasks 0S X How to print 0S X The following procedure describes the basic printing process for OS X 1 Click the File menu and then click the Print option 2 Select the product 3 Click Show Details and then select other menus to adjust the print settings 4 Clickthe Print button Automatically print on both sides 0S X E NOTE This information applies to products that include an automatic duplexer A NOTE This feature is available if you install the HP print driver It might not be available if you are using AirPrint 1 Click the File menu and then click the Print option 2 Select the product 3 Click Show Details and then click the Layout menu 4 Selecta binding option from the Two Sided drop down list 5 Clickthe Print button Manually print on both sides 0S X A NOTE This feature is available if you install the HP print driver It might not be available if you are using AirPrint 1 Click the File menu and then click the Print option 2 Select the product 3 Click Show Details and then click the Manual Duplex menu 4 Clickthe Manual Duplex box and select a binding option 5 Clickthe Print button 6 Goto the pro
40. duct Print a cleaning page 2 line control panels 1 From the product control panel press the OK button 2 Open the Service menu 3 Use the arrow keys to select the Cleaning mode option and then press the OK button 88 The product prints the first side and then prompts you to remove the page from the output bin and reload it in Tray 1 keeping the same orientation Wait until the process is complete Discard the page that prints Chapter 6 Solve problems ENWW Touchscreen control panels 1 2 From the Home screen on the product control panel touch the Setup O button Touch the Service menu Touch the Cleaning Page button Load plain letter or A4 paper when you are prompted Touch the OK button to begin the cleaning process The product prints the first side and then prompts you to remove the page from the output bin and reload itin Tray 1 keeping the same orientation Wait until the process is complete Discard the page that prints Visually inspect the toner cartridge Follow these steps to inspect each toner cartridge 1 2 3 Remove the toner cartridge from the product Check the memory chip for damage Examine the surface of the green imaging drum A CAUTION Do not touch the imaging drum Fingerprints on the imaging drum can cause print quality problems If you see any scratches fingerprints or other damage on the imaging drum replace the toner cartridge Reinstall the toner cartridge an
41. duct and remove any blank paper that is in Tray 1 7 Retrieve the printed stack from the output bin and place it with the printed side facing down in the input tray 8 If prompted touch the appropriate control panel button to continue Print multiple pages per sheet 0S X 1 Click the File menu and then click the Print option 2 Select the product ENWW Print tasks OS X 41 3 Click Show Details and then click the Layout menu 4 From the Pages per Sheet drop down list select the number of pages that you want to print on each sheet 5 Inthe Layout Direction area select the order and placement of the pages on the sheet 6 From the Borders menu select the type of border to print around each page on the sheet 7 Click the Print button Select the paper type 0S X 1 Click the File menu and then click the Print option 2 Select the product 3 Click Show Details and then click the Media amp Quality menu or the Paper Quality menu 4 Selectatype from the Media type drop down list 5 Click the Print button 42 Chapter4 Print ENWW Mobile printing Introduction HP offers multiple Mobile and ePrint solutions to enable wireless printing to an HP printer from a laptop tablet smartphone or other mobile device To see the full list and to determine the best choice go to www hp com go LaserJetMobilePrinting English only e Wi Fi Direct and NFC Printing wireless models only e HP ePrint via email
42. duct from airborne debris dust steam grease or other elements that can leave residue inside the product Adjust color settings Windows Follow these steps if colors on the printed page to not match colors on the computer screen or if the colors on the printed page are not satisfactory Change the color theme 1 2 From the software program select the Print option Select the product and then click the Properties or Preferences button Click the Color tab Select the HP EasyColor check box to clear it Select a color theme from the Color Themes drop down list e Default sRGB This theme sets the product to print RGB data in raw device mode When using this theme manage color in the software program or in the operating system for correct rendering e Vivid SRGB The product increases the color saturation in the midtones Use this theme when printing business graphics e Photo SRGB The product interprets RGB color as if it were printed as a photograph using a digital mini lab The product renders deeper more saturated colors differently than with the Default sRBG theme Use this theme when printing photos e Photo Adobe RGB 1998 Use this theme with printing digital photos that use the AdobeRGB color space rather than sRGB Turn off color management in the software program when using this theme e None No color theme is used e Custom Profile Select this option to use a custom input profile to accurately con
43. e a proxy server for the product Basic Fax Settings Set up the fields in the fax header and configure how the product answers incoming calls MFP fax models only Fax Forwarding Set up the product to send the incoming faxes to a different number MFP fax models only Fax Logs View the logs of all faxes MFP fax models only Fax Speed Dials Add fax numbers to the speed dial list MFP fax models only Junk Fax Blocking Store the fax numbers you want to block MFP fax models only Advanced configuration with HP Utility for OSX 55 Item Description Scan to E mail Open the HP Embedded Web Server EWS page for configuring settings for scanning to email MFP products only Scan to Network Folder Open the HP Embedded Web Server EWS page for configuring settings for scanning to a network folder MFP products only 56 Chapter5 Manage the product ENWW Configure IP network settings Introduction Use the following sections to configure the product network settings e Printer sharing disclaimer e View or change network settings e Rename the product on a network e Manually configure IPv4 TCP IP parameters from the control panel Printer sharing disclaimer HP does not support peer to peer networking as the feature is a function of Microsoft operating systems and not of the HP printer drivers Go to Microsoft at www microsoft com View or change network settings Use the HP Embedded Web Se
44. e aao Exe aca Denon eg races aeg os dueutasdbyyets 30 lone 30 Remove and replace the toner cartridges eese sess sss nocn eene teen nete tnnt 31 AA E E odes E E odezedidessessebes ccccavseteens 37 Print tasks WIndOWs sidonia a di ze edunt tea pg aer ach 38 How to print Windows eese ener tente tentes ttnt totes treten rra re sse tees 38 Automatically print on both sides Windows eese esses esent tn cr conoces 39 Manually print on both sides Windows cccccsscsscscssesccssssessesessesscsessesscsecesnsesecsssseaecsenseseeaeenees 39 Print multiple pages per sheet Windows esee sees eese teen nete conca nonn th snas nn nsn 40 Select the paper type Windows cccscsseccssssssesessssssesesecsssesessceeseseseceeseseesescsesteaesesesseaeseeecneseaesess 40 Print tasks OSM 41 HOWtOpEntlOs esca cia 41 Automatically print on both sides OS X cccecsssessssssesscscssessesesesessesessesessesseseseesesseseesesessessessens 41 Manually print on both sides OS X esses tenente tnnt nennt trn tenens tres 41 Print multiple pages per sheet OS X sees tenete ttntnet ne ttntnnt thinner nes 41 Select the paper type OS X uu cc sccsseessssesscssecessscesscessecesescesecescecesssesteceseseescaesteceseeessaestesesceess 42 Mobile printi
45. e best effort support for the discontinued Server 2003 operating system Windows 7 SP1 or later 32 bit and 64 bit Windows 8 32 bit and 64 bit The HP PCL 6 product specific print driver is installed for this operating system as part of the full software installation The HP PCL 6 product specific print driver is installed for this operating system as part of the full software installation Windows 8 RT support is provided through Microsoft IN OS Version 4 32 bit driver Windows 8 1 32 bit and 64 bit Windows Server 2008 SP2 32 bit The HP PCL 6 product specific print driver is installed for this operating system as part of the full software installation The HP PCL 6 product specific print driver is installed for this operating system as part of the basic software installation Windows 8 1 RT support is provided through Microsoft IN OS Version 4 32 bit driver Windows Server 2008 SP2 64 bit The HP PCL 6 product specific print driver is installed for this operating system as part of the basic software installation Product specifications 9 Operating system Windows Server 2008 R2 SP 1 64 bit Driver installed The HP PCL 6 product specific print driver is installed for this operating system as part of the full software installation Notes Windows Server 2012 64 bit The software installer does not support Windows Server 2012 but the HP PCL 6 and HP PCL 6 version 4 product spec
46. e www hp com support colorljM252 for current information A CAUTION Power requirements are based on the country region where the product is sold Do not convert operating voltages This will damage the product and void the product warranty Operating environment range Table 1 1 Operating environment specifications Environment Recommended Allowed Temperature 17 to 25 C 62 6 to 77 F 15 to 30 C 59 to 86 F Relative humidity 30 to 70 relative humidity RH 10 to 80 RH Altitude Not applicable 0 to 3048 m 0 to 10 000 ft 12 Chapter1 Product overview ENWW Product hardware setup and software installation ENWW For basic setup instructions see the Hardware Installation Guide that came with the product For additional instructions go to HP support on the Web Go to www hp com support colorljM252 for HP s all inclusive help for the product Find the following support Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information Product hardware setup and software installation 13 14 Chapter 1 Product overview ENWW 2 Paper trays e Loadpaper into the single sheet slot Tray 1 e Load paper into Tray 2 For more information ENWW Go to www hp com support colorljM252 HP s all inclusive help for the product includes the following information Install and configure Learn and use So
47. eading edge and remove it ENWW Clear paperjams 83 Clear paper jams in the duplexer duplex models only Use the following procedure to check for paper in the duplexer When a jam occurs the control panel displays an error message 2 line control panels or an animation touchscreen control panels that assists in clearing the jam 1 At the rear of the product open the duplexer 84 Chapter6 Solve problems ENWW 2 Remove any jammed or damaged sheets of paper CAUTION The fuser is located above the rear door and it is hot Do not attempt to reach into the area above the rear door until the fuser is cool 3 Close the duplexer ENWW Clear paperjams 85 Improve print quality Introduction If the product is having print quality problems try the following solutions in the order presented to resolve the issue e Print from a different software program e Check the paper type setting for the print job e Check toner cartridge status e Print and interpret the print quality page e Clean the product e Visually inspect the toner cartridge e Check paper and the printing environment e Adjust color settings Windows e Calibrate the product to align the colors e Check the EconoMode settings e Try a different print driver Print from a different software program Try printing from a different software program If the page prints correctly the problem is with the software program f
48. edirection settings 2 Verify that the operating system is configured correctly The product is disabled or other network settings are incorrect 1 Review the configuration page to check the status of the network protocol Enable it if necessary 2 Reconfigure the network settings if necessary ENWW Solve wired network problems 95 Solve wireless network problems Introduction Use the troubleshooting information to help resolve issues 33 Ef NOTE Todetermine whether HP NFC and HP wireless direct printing are enabled on your product print a configuration page from the product control panel If a page titled Wireless is included HP Jetdirect 2800w NFC amp Wireless Direct Accessory printing is enabled on the product Wireless connectivity checklist The product does not print after the wireless configuration completes The product does not print and the computer has a third party firewall installed The wireless connection does not work after moving the wireless router or product Cannot connect more computers to the wireless product The wireless product loses communication when connected to a VPN The network does not appear in the wireless networks list The wireless network is not functioning Perform a wireless network diagnostic test Reduce interference on a wireless network Wireless connectivity checklist Verify that the network cable is not connected Verify that the product and
49. egister your product www register hp com 68 Chapter6 Solve problems ENWW Control panel help system touchscreen models only ENWW The product has a built in Help system that explains how to use each screen To open the Help system touch the Help button in the upper right corner of the screen For some screens the Help opens to a global menu where you can search for specific topics You can browse through the menu structure by touching the buttons in the menu Some Help screens include animations that guide you through procedures such as clearing jams For screens that contain settings for individual jobs the Help opens to a topic that explains the options for that screen If the product alerts you of an error or warning touch the Help button to open a message that describes the problem The message also contains instructions to help solve the problem Control panel help system touchscreen models only 69 Restore the factory set defaults Restoring the factory set defaults returns all of the product and network settings to the factory defaults It will not reset the page count tray size or language To restore the product to the factory default settings follow these steps AN CAUTION Restoring the factory set defaults returns all of the settings to the factory defaults and it also deletes any pages that are stored in the memory 1 2 linecontrol panels On the product control panel press the OK button
50. en nennen nnne nnns nnne snnt sinn 89 Check paper and the printing environment eese esee rennen ennt nnne tnnt nnn nh nn nr 89 Step one Use paper that meets HP specifications eese 89 Step two Check the environment eese esee eee eene eren enne nennt nnne te senes 89 Adjust color settings Windows s csccccsssssesssscscsssssecsesesessescsesessesesecscaeseseceeaesesaesescsesaeaeaeeeeaeaess 90 Calibrate the product to align the colors ocoococococonanonconcoonnonnconnnonnonnnnnnonnnonnnnn nennen nnne nnne nnns 91 Check the EconoMode settings eiie esses eese ee eere nono nennen nnne nh senes tese tenete sene tns nne 92 Try a different print EET ETIN m 92 Solve wired network problems ccsccssssssesssesscesscssscsseesseesscseessecsecsseesesssesseecnsecssesseessseseseseeeseeseeeseesesesseesees 94 WAH O GUCCI ON m 94 Poor physical connection iicet tescticbectatiavececsqctecdseesnbectatdetseccsqcnuadsteeconedeatscnsnscs 94 The computer is using the incorrect IP address for the product esee 94 The computer is unable to communicate with the product sees 94 The product is using incorrect link and duplex settings for the network 95 New software programs might be caus
51. entifier SSID on the configuration page to the SSID in the printer configuration for the computer If the numbers are not the same the devices are not connecting to the same network Reconfigure the wireless setup for the product Cannot connect more computers to the wireless product ENWW 1 Make sure that the other computers are within the wireless range and that no obstacles block the signal For most networks the wireless range is within 30 m 100 ft of the wireless access point Make sure that the product is turned on and in the ready state Turn off any third party firewalls on your computer Make sure that the wireless network is working correctly Make sure that your computer is working correctly If necessary restart the computer Solve wireless network problems 97 The wireless product loses communication when connected to a VPN e Typically you cannot connect to a VPN and other networks at the same time The network does not appear in the wireless networks list e Make sure the wireless router is turned on and has power e The network might be hidden However you can still connect to a hidden network The wireless network is not functioning 1 Make sure that the network cable is not connected 2 Toverify if the network has lost communication try connecting other devices to the network 3 Test network communication by pinging the network a Open a command line prompt on your computer e For Windows click St
52. er cartridges 33 8 Insert the new toner cartridge into the drawer Make sure that the color chip on the cartridge matches the color chip on the drawer 9 Close the toner cartridge drawer 10 Close the front door 34 Chapter 3 Supplies accessories and parts ENWW 11 Place the used toner cartridge in the packaging from the new cartridge 12 Use the pre paid self addressed label to return the used cartridge to HP for recycling where available ENWW Replace the toner cartridges 35 36 Chapter 3 Supplies accessories and parts ENWW Print e Printtasks Windows e Print tasks OS X e Mobile printing e Use walk up USB printing touchscreen models only For more information ENWW Go to www hp com support colorljM252 HP s all inclusive help for the product includes the following information Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information 37 Print tasks Windows How to print Windows The following procedure describes the basic printing process for Windows 1 From the software program select the Print option 2 Select the product from the list of printers To change settings click or tap the Properties or Preferences button to open the print driver VER Ef NOTE The name of the button varies for different software programs A NOTE To access these features from a Windows 8 or 8
53. ewing with HP Utility for Mac 54 using when low 71 supplies status 87 support online 68 system requirements HP Embedded Web Server 52 T technical support online 68 toner cartridge low threshold settings 71 part numbers 28 using whenlow 71 toner cartridges components 30 part numbers 28 replacing 30 toner cartridge status 87 transparencies printing Windows 40 Tray 1 jams 76 loading 16 paper orientation 19 Tray 2 jams 78 loading 20 paper orientation 25 trays capacity 8 included 8 locating 2 troubleshooting network problems 94 wired network 94 wireless network 96 two sided printing settings Windows 39 U USB flash drives printing from 47 USB port locating 3 w walk up USB port locating 2 ENWW walk up USB printing 47 Web browser requirements HP Embedded Web Server 52 Web Services applications 50 enabling 50 Web sites customer support 68 HP Web Jetadmin downloading 64 weight product 11 Wi Fi Direct Printing 43 wireless network troubleshooting 96 wireless network interference 98 Index 103 104 Index ENWW O 2015 Hewlett Packard Development Company L P www hp com B4A21 90907
54. fferent package Make sure the tray is not overfilled If it is remove the entire stack of paper from the tray straighten the stack and then return some of the paper to the tray Make sure the paper guides in the tray are adjusted correctly for the size of paper Adjust the guides to the appropriate indentation in the tray Make sure the printing environment is within recommended specifications Product does not pick up paper or misfeeds 73 Clear paper jams Introduction The following information includes instructions for clearing paper jams from the product Experiencing frequent or recurring paper jams Paper jam locations Clear paper jams in the single sheet slot Tray 1 Clear paper jams in Tray 2 Clear paper jams in the rear door and the fuser area Clear paper jams in the output bin Clear paper jams in the duplexer duplex models onl Experiencing frequent or recurring paper jams Follow these steps to solve problems with frequent paper jams If the first step does not resolve the problem continue with the next step until you have resolved the problem 1 If paper has jammed in the product clear the jam and then print a configuration page to test the product Check that the tray is configured for the correct paper size and type on the product control panel Adjust paper settings if necessary a 2 linecontrol panels On the product control panel press the OK button Touchscreen control panels
55. h as misaligned color colored shadows blurry graphics or other print quality issues 2 line control panels 1 On the product control panel press the OK button 2 Openthefollowing menus e System Setup e Print Quality e Color Calibration e Calibrate Now 3 Press the OK button to start the calibration process A Calibrating message will display on the product control panel The calibration process takes a few minutes to complete Do not turn the product off until the calibration process has finished 4 Wait while the product calibrates and then try printing again Touchscreen control panels 1 On the product control panel touch the Setup O button 2 Open the following menus e System Setup e Print Quality ENWW Improve print quality 91 e Color Calibration e Calibrate Now 3 A Calibrating message will display on the product control panel The calibration process takes a few minutes to complete Do not turn the product off until the calibration process has finished 4 Wait while the product calibrates and then try printing again Check the EconoMode settings HP does not recommend the full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the toner cartridge If print quality begins to degrade and is no longer acceptable consider replacing the toner cartridge A NOTE This feature is available with the PCL 6 print driver for Windows If you are not using th
56. he configuration without inserting the product CD After you select the type of connection you wish to make the program goes directly to the portion of the product setup procedure that needs to change Change the product connection type Windows 51 52 Advanced configuration with HP Embedded Web Server EWS and HP Device Toolbox Windows Use the HP Embedded Web Server to manage printing functions from your computer instead of the product control panel e View product status information e Determine the remaining life for all supplies and order new ones e View and change tray configurations e View and change the product control panel menu configuration e Viewand print internal pages e Receive notification of product and supplies events e View and change network configuration The HP Embedded Web Server works when the product is connected to an IP based network The HP Embedded Web Server does not support IPX based product connections You do not have to have Internet access to open and use the HP Embedded Web Server When the product is connected to the network the HP Embedded Web Server is automatically available A NOTE HP Device Toolbox is available only if you performed a full installation when you installed the product Depending on how the product is connected some features might not be available A NOTE The HP Embedded Web Server is not accessible beyond the network firewall Open the HP Embedded Web Server EW
57. he stack is below the tray full indicator close the tray 24 Chapter2 Paper trays ENWW Tray 2 paper orientation When using paper that requires a specific orientation load it according to the information in the following table Paper type Output How to load paper Letterhead or preprinted 1 sided printing Face up Top edge toward the product Letterhead or preprinted 2 sided printing Face down Top edge away from the product Prepunched 1 sided printing or 2 sided printing Face up Holes toward the left side of the product ENWW Load paperinto Tray2 25 26 Chapter 2 Paper trays ENWW 3 Supplies accessories and parts e Order supplies accessories and parts e Replace the toner cartridges For more information ENWW Go to www hp com support colorljM252 HP s all inclusive help for the product includes the following information Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information 27 Order supplies accessories and parts Ordering Order supplies and paper www hp com go suresupply Order genuine HP parts or accessories Order through service or support providers Order using the HP Embedded Web Server EWS www hp com buy parts Contact an HP authorized service or support provider To access in a supported Web browser on the computer enter the product IP address or host
58. ific print drivers do support it Download the driver from the HP Web site www hp com support colorljM252 and use the Windows Add Printer tool to install it Windows Server 2012 R2 64 bit The software installer does not support Windows Server 2012 but the HP PCL 6 and HP PCL 6 version 4 product specific print drivers do support it Download the driver from the HP Web site www hp com support colorljM252 and use the Windows Add Printer tool to install it OS X 10 7 Lion OS X 10 8 Mountain Lion and OS X 10 9 Mavericks The OS X print driver and print utility are available for download from hp com and may also be available via Apple Software Update The HP installer software for OS X is not included in the in box CD For OS X download the full installer from the support Web site for this product 1 Goto www hp com support colorljM252 2 Select Support Options and then under Download Options select Drivers Software amp Firmware 3 Clickthe operating system version and then click the Download button A NOTE Fora current list of supported operating systems go to www hp com support colorljM252 for HP s all inclusive help for the product A NOTE For details on client and server operating systems and for HP UPD PCL6 UPD PCL 5 and UPD PS driver support for this product go to www hp com go upd and click the Specifications tab Mobile printing solutions The product supports the f
59. ing compatibility problems sese 95 The computer or workstation might be set up incorrectly essere ener 95 The product is disabled or other network settings are incorrect esses 95 Solve wireless network problems eese eese eese esee enn nennen ensis enirn sinn corn cnn astris enses iss ns sns sn nis 96 WTO GUCCI ON m 96 Wireless connectivity checklist csccsscssessecssecssessecsecsecsscesseessessceseesesessecseeeesesseseeessecneeseeensees 96 The product does not print after the wireless configuration completes 97 The product does not print and the computer has a third party firewall installed 97 The wireless connection does not work after moving the wireless router or product 97 Cannot connect more computers to the wireless product eese nenne 97 The wireless product loses communication when connected to a VPN sese 98 The network does not appear in the wireless networks list eese 98 The wireless network is not functioning eese eee eee eren eene nnne nnne nnn nnn nnn tnnn tennis 98 Perform a wireless network diagnostic test eese esee eene eene nennen nnns 98 Reduce interference on a wireles
60. ion Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information 49 Use HP Web Services applications touchscreen models only Several innovative applications are available for this product that you can download directly from the Internet For more information and to download these applications go to the HP Connected Web site at www hpconnected com To use this feature the product must be connected to a computer or network that has an Internet connection HP Web Services must be enabled on the product 1 From the Home screen on the product control panel touch the Connection Information E p button 2 Open the following menus e ePrint e Settings 3 Touchthe Enable Web Services button After you download an application from the HP Connected Web site it is available in the Apps menu on the product control panel This process enables both HP Web Services and the Apps ud button 50 Chapter5 Manage the product ENWW Change the product connection type Windows ENWW If you are already using the product and you wish to change the way it is connected use the Reconfigure your HP Device shortcut on your computer desktop to change the connection For example you can reconfigure the product to use a different wireless address to connect to a wired or wireless network or change from a network connection to a USB connection You can change t
61. ion will prevent the product from shutting down Touchscreen control panels ENWW 1 2 On the product control panel touch the Setup O button Open the following menus e System Setup e Energy Settings e Delay Shut Down Select one of the delay options e No Delay The product shuts down after a period of inactivity determined by the Shut Down After setting e When Ports Are Active When this option is selected the product will not shut down unless all ports are inactive An active network link will prevent the product from shutting down Economy settings 63 HP Web Jetadmin HP Web Jetadmin is an award winning industry leading tool for efficiently managing a wide variety of networked HP products including printers multifunction products and digital senders This single solution allows you to remotely install monitor maintain troubleshoot and secure your printing and imaging environment ultimately increasing business productivity by helping you save time control costs and protect your investment HP Web Jetadmin upgrades are periodically made available to provide support for specific product features Go to www hp com go webjetadmin and click the Self Help and Documentation link to learn more about upgrades 64 Chapter5 Manage the product ENWW Update the firmware HP offers periodic product updates new Web Services apps and new features to existing Web Services apps Follow these steps to update
62. ions and product information 5 Home page screen indicator The display indicates which Home screen the control panel is currently displaying ET NOTE While the control panel does not have a standard Cancel button during many product processes a Cancel button appears on the touchscreen This permits users to cancel a process before the product completes it ENWW Product views 5 Home screen layout The Home screen provides access to the product features and indicates the current status of the product Return to the Home screen at any time by touching the Home button on the product control panel A NOTE The features that appear on the Home screen can vary depending on the product configuration 1 Reset button Touch this button to reset any temporary job settings to the default product settings 2 Connection Information button Touch this button to open the Connection Information menu which provides network information The button appears as either a wired network icon cim or a wireless network icon p depending on the type of network to which the product is connected 3 Product status This screen area provides information about the overall product status 4 USB i button Touch this button to open the USB Flash Drive menu 5 Supplies un button Touch this button to view information about supplies status 6 Apps ui button Touch this button to open the Apps menu to print directly from select Web applications
63. l panel touch the Setup button 2 Open the following menus ENWW Economy settings 61 e System Setup e Energy Settings e Sleep Auto Off After 3 Select the time for the Sleep Auto Off After delay Set the Shut Down After delay and configure the product to use 1 watt or less of power A NOTE After the product shuts down the power consumption is 1 watt or less 2 line control panels 1 On the product control panel press the OK button 2 Open the following menus e System Setup e Energy Settings e ShutDown After 3 Select the time for the Shut Down After delay ES NOTE The default value is 4 hours Touchscreen control panels 1 From the Home screen on the product control panel touch the Setup e button 2 Open the following menus e System Setup e Energy Settings e ShutDown After 3 Select the time for the Shut Down After delay E NOTE The default value is 4 hours Configure the Delay Shut Down setting 2 line control panels 1 On the product control panel press the OK button 2 Open the following menus 62 Chapter5 Manage the product ENWW 3 e System Setup e Energy Settings e Delay Shut Down Select one of the delay options e NoDelay The product shuts down after a period of inactivity determined by the Shut Down After setting e When Ports Are Active When this option is selected the product will not shut down unless all ports are inactive An active network link or fax connect
64. load Options select Drivers Software amp Firmware 3 Clickthe operating system version and then click the Download button Operating system Windows XP SP3 or later 32 bit Driver installed The HP PCL 6 product specific print driver is installed for this operating system as part of the basic software installation The basic installer installs the driver only Notes The full software installation is not supported for this operating system Use UPD drivers for 64 bit operating systems Microsoft retired mainstream support for Windows XP in April 2009 HP will continue to provide best effort support for the discontinued XP operating system Windows Vista 32 bit Windows Server 2003 SP2 or later 32 bit The HP PCL 6 product specific print driver is installed for this operating system as part of the basic software installation The basic installer installs the driver only The HP PCL 6 product specific print driver is installed for this operating system as part of the basic software installation The basic installer installs the driver only The full software installation is not supported for this operating system Use UPD drivers for 64 bit operating systems The full software installation is not supported for this operating system Use UPD drivers for 64 bit operating systems Microsoft retired mainstream support for Windows Server 2003 in July 2010 HP will continue to provid
65. lve problems Download software updates Join support forums Find warranty and regulatory information 15 Load paper into the single sheet slot Tray 1 Introduction Use the single sheet priority feed slot to print single page documents documents that require multiple paper types or envelopes e Load paper into the single sheet priority feed slot e Loadanenvelope in the single sheet priority feed slot Tray 1 e Tray 1 paper orientation Load paper into the single sheet priority feed slot 1 Move the paper width guides in the single sheet priority feed slot outward 2 Place the top edge of the sheet at the opening and then adjust the side guides so that they lightly touch the sheet but do not bend it J 16 Chapter2 Paper trays ENWW 3 Insert the single sheet into the slot and hold it The product will pull the sheet partially into the paper path For information about how to orient the paper see Tray 1 paper orientation on page 19 NOTE Depending on the size of the paper you might need to support the sheet with two hands until the sheet advances into the product 4 At the computer begin the printing process from the software application Make sure that the driver is set to the correct paper type and size for the paper being printed from the single sheet priority feed slot Load an envelope in the single sheet priority feed slot Tray 1 1 Move the paper width guides in the single sheet pri
66. med or damaged sheets of paper 78 Chapter6 Solve problems ENWW 3 If no jammed paper is visible or if jammed paper is deep enough in the Tray 2 cavity that it is difficult to remove press down on the single sheet priority feed slot and then remove the feed slot tray 4 Remove any jammed or damaged sheets of paper ENWW Clear paperjams 79 5 Push the single sheet priority feed slot tray into the product 6 Reinsert and close Tray 2 80 Chapter6 Solve problems ENWW Clear paper jams in the rear door and the fuser area Use the following procedure to check for paper inside the rear door When a jam occurs the control panel displays an error message 2 line control panels or an animation touchscreen control panels that assists in clearing the jam A CAUTION The fuser is located above the rear door and it is hot Do not attempt to reach into the area above the rear door until the fuser is cool 1 Open the rear door ENWW Clear paperjams 81 2 Gently pull out any jammed paper from the rollers in the rear door area 3 Close the rear door 82 Chapter6 Solve problems ENWW Clear paper jams in the output bin Use the following procedure to clear jams in the output bin When a jam occurs the control panel displays an error message 2 line control panels or an animation touchscreen control panels that assists in clearing the jam 1 If paper is visible in the output bin grasp the l
67. ms 83 locating 2 P pages per minute 8 pages per sheet selecting Mac 41 selecting Windows 40 paper loading Tray 1 16 loading Tray2 20 selecting 89 Tray 1 orientation 19 Tray 2 orientation 25 paper jams duplexer 84 fuser 81 locations 75 output bin 83 reardoor 81 single sheet priority feed slot 76 Tray1 76 Tray2 78 paper pickup problems solving 73 paper type selecting Windows 40 paper types selecting Mac 42 paper ordering 28 part numbers accessories 28 replacement parts 28 staple cartridges 28 supplies 28 toner cartridge 28 toner cartridges 28 power consumption 12 power connection locating 3 power switch locating 2 print drivers supported 8 print media loadinginTray1 16 print on both sides Mac 41 manually Windows 39 Windows 39 printing from USB flash drives 47 printing on both sides settings Windows 39 R rear door jams 81 locating 3 replacement parts partnumbers 28 replacing toner cartridges 30 restoring factory set defaults 70 S settings factory set defaults restoring 70 shut down after delay setting 62 single sheet priority feed slot jams 76 loading 16 paper orientation 19 sleep delay setting 61 software HP Utility 54 special paper printing Windows 40 specifications electricaland acoustic 12 staple cartridges partnumbers 28 status HP Utility Mac 54 supplies low threshold settings 71 ordering 28 partnumbers 28 replacing toner cartridges 30 ENWW status vi
68. ng 5 5 erret A aea Ea N a p ES aa aiaa e s 43 Ntro dC iii da 43 Wi Fi Direct and NFC Printing wireless models only ssssssssessessssesscsssesscsessessssesseseseeseesesees 43 Nuusuriu M 44 HP ePrint S RAISES TS couse ceva Gaseceeasonvetansceanscnecsenedeseaccacdeuecbanaetivers 45 ydg 45 Android embedded printing eee eese esee eeee esee eene nennen nn non sn nn sinn sentite nn ron serena 45 Use walk up USB printing touchscreen models only eese ee eee eee te snnt nn tnnt tentent tnna 47 5 Manage the produc ii pr ERO QU IP PERF EE E PEE HR IEEE rro RH E ERR EUER ELVAI cable 49 Use HP Web Services applications touchscreen models only eese ssee sete enen ntn tnnns 50 Change the product connection type Windows s cscsccsssssssescssessssessssesssscsccssssescesesecsesseseesesaesesseseesesaesesaes 51 Advanced configuration with HP Embedded Web Server EWS and HP Device Toolbox Windows 52 Advanced configuration with HP Utility for OS X ec eesscssecsssssessecssecssesseesseecseecseesssessessesesseeesenseeseesnsessees 54 Open HP Utility E 54 HP Utility features i aiii aii ici 54 Configure IP network settings lesse esses eese eene enne nne nn nn conc ntn s ntes
69. oduct control panel press the OK button 2 Scroll to the Reports menu and then press the OK button 3 Scroll to the Supplies Status menu and then press the OK button 4 Scroll to the Print Supplies status page item and then press the OK button Step one Print the supplies status page touchscreen control panels 1 From the Home screen on the product control panel navigate to and touch the Supplies MM button 2 Touch the Report button to print the supplies status page 3 Toprinta report of the status of all supply items including the genuine HP part number for reordering the supply select Manage Supplies and then select Print Supplies Status Step two Check supplies status 1 Look at the supplies status report to check the percent of life remaining for the toner cartridges and if applicable the status of other replaceable maintenance parts Print quality problems can occur when using a toner cartridge that is at its estimated end of life The supplies status page indicates when a supply level is very low After an HP supply has reached the very low threshold HP s premium protection warranty on that supply has ended The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable Consider having a replacement available to install when print quality is no longer acceptable If you determine that you need to replace a toner cartridge or other replaceable maintenance parts the supplies s
70. ollowing software for mobile printing e HP ePrint software A NOTE The HP ePrint Software supports the following operating systems Windows Vista 32 bit and 64 bit Windows 7 SP 1 32 bit and 64 bit Windows 8 32 bit and 64 bit Windows 8 1 32 bit and 64 bit and OS X versions 10 6 Snow Leopard 10 7 Lion 10 8 Mountain Lion and 10 9 Mavericks e HPePrint via email Requires HP Web Services to be enabled and the product to be registered with HP Connected e HPePrint app Available for Android iOS and Blackberry e ePrintEnterprise app Supported on all products with ePrint Enterprise Server Software e HPAll in One Remote app for iOS and Android devices e Google Cloud Print e AirPrint e Android Printing 10 Chapter1 Product overview ENWW Product dimensions Figure 1 1 Dimensions for the M252n models Product fully closed Product fully open 1 Height 236 2 mm 9 3 in 236 2 mm 9 3 in 2 Depth 384 mm 15 1 in 849 mm 33 4 in 3 Width 392 mm 15 4 in 392 mm 15 4 in Weight with cartridges 13 4 kg 29 5 Ib Figure 1 2 Dimensions for the M252dw models Product fully closed Product fully open 1 Height 236 2 mm 9 3 in 285 mm 11 2 in 2 Depth 417 mm 16 4 in 1002 mm 39 4 in 3 Width 392 mm 15 4 in 392 mm 15 4 in Weight with cartridges 14 2 kg 31 5 Ib ENWW Product specifications 11 Power consumption electrical specifications and acoustic emissions Se
71. ority feed slot outward ENWW Load paper into the single sheet slot Tray 1 17 2 Place the right edge of the envelope face up at the opening and then adjust the side guides so that they lightly touch the envelope but do not bend it 3 Insert the envelope into the slot and hold it The product will pull the envelope partially into the paper path NOTE Depending on the size of the envelope you might need to support it with two hands until the envelope advances into the product 4 At the computer begin the printing process from the software application Make sure that the driver is set to the correct paper type and size for the envelope being printed from the single sheet priority feed slot 18 Chapter2 Paper trays ENWW Tray 1 paper orientation When using paper that requires a specific orientation load it according to the information in the following table Paper type Output How to load paper Letterhead or preprinted 1 sided printing Face up Top edge leading into the product T Letterhead or preprinted 2 sided printing Face down Top edge away from the product Prepunched 1 sided printing or 2 sided printing Face up Holes toward the left side of the product ENWW Load paper into the single sheet slot Tray 1 19 Load paper into Tray 2 Introduction The following information describes how to load paper in Tray 2 e Load paper into Tray 2 e Loadenvelopes in Tray 2 e Tray 2
72. ose it to light for more than a few minutes If the toner cartridge must be removed from the product for an extended period of time place the cartridge in the original plastic packaging or cover the cartridge with a light weight opaque item The following illustration shows the toner cartridge components Chapter 3 Supplies accessories and parts ENWW 1 Handle 2 Imaging drum 3 Memory chip ZA CAUTION If toner gets on clothing wipe it off by using a dry cloth and wash the clothes in cold water Hot water sets toner into fabric A NOTE Information about recycling used toner cartridges is in the toner cartridge box Remove and replace the toner cartridges 1 Open the front door ENWW Replace the toner cartridges 31 2 Grasp the blue handle on the toner cartridge drawer and then pull out the drawer 3 Grasp the handle on the toner cartridge and then pull the toner cartridge straight up to remove it 4 Remove the new toner cartridge package from the box and then pull the release tab on the packaging 32 Chapter3 Supplies accessories and parts ENWW 5 Remove the toner cartridge from the opened packaging shell 6 Gently rock the toner cartridge from front to back to distribute the toner evenly inside the cartridge di Do not touch the imaging drum on the bottom of the toner cartridge Fingerprints on the imaging drum can cause print quality problems ENWW Replace the ton
73. panel touch the Setup e button 2 Open the following menus e System Setup e Supply Settings e Black Cartridge or Color Cartridges e VeryLow Setting 3 Select one of the following options e Selectthe Continue option to set the product to alert you that the toner cartridge is very low but to continue printing e Selectthe Stop option to set the product to stop printing until you replace the toner cartridge e Selectthe Prompt option to set the product to stop printing and prompt you to replace the toner cartridge You can acknowledge the prompt and continue printing A customer configurable option on this product is Prompt to Remind Me in 100 pages 200 pages 300 pages 400 pages or never This option is provided as a customer convenience and is not an indication these pages will have acceptable print quality Order supplies Order supplies and paper www hp com go suresupply ENWW A Cartridge is low or Cartridge is very low message displays on the product control panel 71 Order through service or support providers Contact an HP authorized service or support provider Order using the HP Embedded Web Server EWS To access in a supported Web browser on your computer enter the product IP address or host name in the address URL field The EWS contains a link to the HP SureSupply Web site which provides options for purchasing Original HP supplies 72 Chapter6 Solve problems ENWW Product does not pick up
74. product must meet these requirements e The product must be connected to a wired or wireless network and have Internet access e HP Web Services must be enabled on the product and the product must be registered with HP Connected or HP ePrint Center 2 line control panels 1 From the product control panel press the OK button 2 Open the following menus e Network Setup e Show IP Address 3 To open the HP Embedded Web Server enter the product IP address into the address line of a Web browser on the computer 4 Clickthe HP Web Services tab on the HP Embedded Web Server and then click Enable The product enables Web Services and then prints an information page The information page contains the printer code that you use to register the HP product at HP Connected 5 Goto www hpconnected com or www hp com go eprintcenter to create an HP ePrint account and complete the ePrint via email setup process Touchscreen control panels 1 From the Home screen on the product control panel touch the Connection Information ai p button 2 Open the following menus e ePrint e Settings e Enable WebServices 3 Touch the Print button to read the terms of use agreement Touch the OK button to accept the terms of use and enable HP Web Services The product enables Web Services and then prints an information page The information page contains the printer code that you use to register this HP product at HP Connected or HP ePrint Cente
75. r 4 Goto www hpconnected com or www hp com go eprintcenter to create an HP ePrint account and complete the ePrint via email setup process Go to www hp com support colorljM252 to review additional support information for this product 44 Chapter4 Print ENWW HP ePrint software The HP ePrint software makes it easy to print from a Windows or Mac desktop or laptop computer to any HP ePrint capable product This software makes it easy to find HP ePrint enabled products that are registered to your HP Connected account The target HP printer can be located in the office or at locations across the globe e Windows After installing the software open the Print option from within your application and then select HP ePrint from the installed printers list Click the Properties button to configure print options e Mac After installing the software select File Print and then select the arrow next to PDF in the bottom left of the driver screen Select HP ePrint For Windows the HP ePrint software supports TCP IP printing to local network printers on the network LAN or WAN to products that support UPD PostScript Windows and Mac both support IPP printing to LAN or WAN network connected products that support ePCL Windows and Mac also both support printing PDF documents to public print locations and printing using HP ePrint via email through the cloud Go to www hp com go eprintsoftware for drivers and information ET NOTE
76. rom which you were printing Check the paper type setting for the print job Check the paper type setting when printing from a software program and the printed pages have smears fuzzy or dark print curled paper scattered dots of toner loose toner or small areas of missing toner Check the paper type setting Windows 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Clickthe Paper Quality tab 4 Fromthe Paper Type drop down list click the More option 5 Expand the list of Type is options 6 Expand the category of paper types that best describes your paper 7 Select the option for the type of paper you are using and click the OK button 8 Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job 86 Chapter6 Solve problems ENWW Check the paper type setting 0S X 1 Click the File menu and then click the Print option 2 Select the product 3 Click Show Details and then click the Media amp Quality menu or the Paper Quality menu 4 Select a type from the Media type drop down list 5 Click the Print button Check toner cartridge status Follow these steps to check the estimated life remaining in the toner cartridges and if applicable the status of other replaceable maintenance parts Step one Print the supplies status page 2 line control panels 1 On the pr
77. rver to view or change IP configuration settings 1 Open the HP Embedded Web Server EWS a 2 linecontrol panels On the product control panel press the OK button Open the Network Setup menu and then select Show IP Address to display the IP address or host name Touchscreen control panels From the Home screen on the product control panel touch the Connection Information Ea p button and then touch the Network Connected cm button or the Network Wi Fi ON yp button to display the IP address or host name b Open a Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens 2 https 10 10 00004 E NOTE Ifthe Web browser displays a There is a problem with this website s security certificate message when attempting to open the EWS click Continue to this website not recommended Choosing Continue to this website not recommended will not harm the computer while navigating within the EWS for the HP product 2 Clickthe Networking tab to obtain network information Change settings as needed Rename the product on a network If you want to rename the product on a network so that it can be uniquely identified use the HP Embedded Web Server 1 Open the HP Embedded Web Server EWS ENWW Configure IP network settings 57 a 2 line control panels On the product control panel press the
78. s network ceceeecesceeeceseeecescseceecesceeceseeseeeccaeeeeseesatenceaeeaseaes 98 ES 101 ENWW 1 Product overview e Product views e Product specifications e Product hardware setup and software installation For more information ENWW Go to www hp com support colorljM252 HP s all inclusive help for the product includes the following information Install and configure Learn and use Solve problems Download software updates Join support forums Find warranty and regulatory information 2 Product views e Product front view e Product back view e 2 line control panel view M252n model e Touchscreen control panel view M252dw model Product front view 1 2 line backlit control panel M252n model Color touchscreen control panel M252dw model shown above 2 Output bin 3 Walk up USB port for printing without a computer M252dw model 4 Near field communication NFC internal antenna 5 Output bin extension 6 Front door provides toner cartridge access 7 Power on off button 8 Single sheet priority feed slot Tray 1 9 Main input tray Tray 2 Chapter 1 Product overview ENWW Product back view 1 Rear door provides access for clearing jams 2 Power connection 3 USB interface port 4 Ethernet port 5 Duplexer duplex models only 6 Serial number and product number label ENWW Product views 3 2 line con
79. s the OK button Open the Network Setup menu and then select Show IP Address to display the IP address or host name Touchscreen control panels From the Home screen on the product control panel touch the Connection Information EASY button and then touch the Network Connected cm button or the Network Wi Fi ON 5 button to display the IP address or host name b Open a Web browser and in the address line type the IP address or host name exactly as it displays on the product control panel Press the Enter key on the computer keyboard The EWS opens 2 https 10 10 00004 ET NOTE Ifthe Web browser displays a There is a problem with this website s security certificate message when attempting to open the EWS click Continue to this website not recommended Choosing Continue to this website not recommended will not harm the computer while navigating within the EWS for the HP product 2 Click the Security tab 3 Open the General Security menu 4 Inthe area labeled Set the Local Administrator Password enter the name to associate with the password in the Username field 5 Enter the password in the New Password field and then enter it again in the Verify Password field A NOTE To change an existing password first enter the existing password in the Old Password field 6 Click the Apply button A NOTE Make note of the password and store it in a safe place 60 Chapter5 Manage the product ENWW Economy se
80. tatus page lists the genuine HP part numbers 2 Check to see if you are using a genuine HP cartridge A genuine HP toner cartridge has the words HP or Hewlett Packard on it or has the HP logo on it For more information on identifying HP cartridges go to www hp com go learnaboutsupplies ENWW Improve print quality 87 Print and interpret the print quality page T 2 3 2 line control panels On the product control panel press the OK button Touchscreen control panels From the Home screen touch the Setup button Open the Reports menu Select the Print Quality Page item This page contains five bands of color which are divided into four groups as indicated in the following illustration By examining each group you can isolate the problem to a particular toner cartridge 0 O e o Section Toner cartridge 1 Yellow 2 Cyan 3 Black 4 Magenta e If dots or streaks appear in only one of the groups replace the toner cartridge that correlates with that group e If dots appear in more than one group print a cleaning page If this does not solve the problem determine if the dots are always the same color for example if magenta dots appear in all five color bands If the dots are all the same color replace that toner cartridge e If streaks appear in multiple color bands contact HP A component other than the toner cartridge is probably causing the problem Clean the pro
81. the product firmware for a single product When you update the firmware Web Service apps will update automatically There are two supported methods to perform a firmware update on this product Use only one of the following methods to update the product firmware Method one Update the firmware using the control panel ENWW Use these steps to load the firmware from the control panel for network connected products only and or set the product to automatically load future firmware updates For USB connected products skip to method two 1 Make sure the product is connected to a wired Ethernet or wireless network with an active Internet connection Ef NOTE The product must be connected to the internet to update the firmware via a network connection 2 Fromthe Home screen on the product control panel open the Setup menu e Fortouchscreen control panels touch the Setup button e Forstandard control panels press the left or right arrow button 3 Scroll to and open the Service menu and then open the LaserJet Update menu A NOTE Ifthe LaserJet Update option is not listed use method two 4 Check for updates e Fortouchscreen control panels touch Check for Updates Now e Forstandard control panels select Check for Update A NOTE The product automatically checks for an update and if a newer version is detected the update process automatically starts 5 Setthe product to automatically update the firmware when up
82. the wireless router are turned on and have power Also make sure that the wireless radio in the product is turned on Verify that the service set identifier SSID is correct Print a configuration page to determine the SSID If you are not sure the SSID is correct run the wireless setup again With secured networks verify that the security information is correct If the security information is incorrect run the wireless setup again If the wireless network is working correctly try accessing other computers on the wireless network If the network has Internet access try connecting to the Internet over a wireless connection Verify that the encryption method AES or TKIP is the same for the product as it is for the wireless access point on networks using WPA security Verify that the product is within the range of the wireless network For most networks the product must be within 30 m 100 ft of the wireless access point wireless router Verify that obstacles do not block the wireless signal Remove any large metal objects between the access point and the product Make sure poles walls or support columns containing metal or concrete do not separate the product and wireless access point 96 Chapter6 Solve problems ENWW Verify that the product is located away from electronic devices that might interfere with the wireless signal Many devices can interfere with the wireless signal including motors cordless phones security system
83. trol color output for example to emulate a specific HP Color LaserJet product Download custom profiles from www hp com Click the OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Change the color options 1 2 From the software program select the Print option Select the product and then click the Properties or Preferences button 90 Chapter6 Solve problems ENWW 3 Click the Color tab 4 Select the HP EasyColor check box to clear it 5 Click the Automatic or Manual setting e Automatic setting Select this setting for most color print jobs e Manual setting Select this setting to adjust the color settings independently from other settings Click the Settings button to open the manual color adjusment window A NOTE Changing color settings manually can impact output HP recommends that only color graphics experts change these settings 6 Click the Print in Grayscale option to print a color document in black and shades of gray Use this option to print color documents for photocopying or faxing Also use this option to print draft copies or to save color toner 7 Clickthe OK button to close the Document Properties dialog box In the Print dialog box click the OK button to print the job Calibrate the product to align the colors Calibration is a product function that optimizes print quality Follow these steps to resolve print quality problems suc
84. trol panel view M252n model 1 2 line control panel display This screen displays menus and product information 2 OK button 3 Left arrow button 4 Right arrow gt button Press the OK button for the following actions e Openthe control panel menus e Opena submenu displayed on the control panel display e Select a menu item e Clearsome errors e Begina print job in response to a control panel prompt for example when the message Press OK to continue appears on the control panel display Use this button to navigate through the menus or to decrease a value that appears on the display Use this button to navigate through the menus or to increase a value that appears on the display 5 Back arrow 5 button 6 Cancel X lt button Use this button for the following actions e Exitthecontrol panel menus e Scroll back to a previous menu in a submenu list Scroll back to a previous menu item in a submenu list without saving changes to the menu item Press this button to cancel a print job or to exit the control panel menus 4 Chapter 1 Product overview ENWW Touchscreen control panel view M252dw model 1 Back 5 button Touch this button to return to the previous screen 2 Home i2 button Touch this button to navigate to the Home screen 3 Help 2 button Touch this button to open the control panel help system e 4 Color touchscreen The display provides access to menus help animat
85. ttings Introduction The product includes several economy features to conserve energy and supplies e Print with EconoMode e Configure the Sleep Auto Off After setting e Set the Shut Down After delay and configure the product to use 1 watt or less of power e Configure the Delay Shut Down setting Print with EconoMode This product has an EconoMode option for printing drafts of documents Using EconoMode can use less toner However using EconoMode can also reduce print quality HP does not recommend the full time use of EconoMode If EconoMode is used full time the toner supply might outlast the mechanical parts in the toner cartridge If print quality begins to degrade and is no longer acceptable consider replacing the toner cartridge A NOTE Ifthis option is not available in your print driver you can set it using the HP Embedded Web Server 1 From the software program select the Print option 2 Select the product and then click the Properties or Preferences button 3 Clickthe Paper Quality tab 4 Clickthe EconoMode check box Configure the Sleep Auto Off After setting 2 line control panels 1 On the product control panel press the OK button 2 Open the following menus e System Setup e Energy Settings e Sleep Auto Off After 3 Use the arrow keys to select the time for the Sleep Auto Off After delay and then press the OK button Touchscreen control panels 1 Fromthe Home screen on the product contro
86. und at www hp com go csr support and www hp com go csr faq Genuine HP replacement parts can be ordered at www hp com buy parts or by contacting an HP authorized service or support provider When ordering one of the following will be needed part number serial number found on back of printer product number or product name 28 Chapter 3 Supplies accessories and parts ENWW e Parts listed as Mandatory self replacement are to be installed by customers unless you are willing to pay HP service personnel to perform the repair For these parts on site or return to depot support is not provided under the HP product warranty e Parts listed as Optional self replacement can be installed by HP service personnel at your request for no additional charge during the product warranty period Item Description Self replacement Part number options Single sheet priority feed slot tray Replacement tray for single sheet priority feed Mandatory RM2 5865 000 slot Tray 1 150 sheet paper input tray Replacement cassette for Tray 2 Mandatory RM2 5885 000 ENWW Order supplies accessories and parts 29 Replace the toner cartridges Introduction 30 This product indicates when the toner cartridge level is low The actual toner cartridge life remaining can vary Consider having a replacement cartridge available to install when print quality is no longer acceptable To purchase cartridges or check cartridge compatibility for the product go
87. utomatic duplexer installed or to print on paper types that the duplexer does not support you can print on both sides manually 1 From the software program select the Print option 2 Select the product from the list of printers and then click or tap the Properties or Preferences button to open the print driver ET NOTE Thename of the button varies for different software programs A NOTE To access these features from a Windows 8 or 8 1 Start screen select Devices select Print and then select the printer 3 Click or tap the Finishing tab 4 Select the Print on both sides check box Click the OK button to close the Document Properties dialog box 5 Inthe Print dialog box click the OK button to print the job Manually print on both sides Windows Use this procedure for products that do not have an automatic duplexer installed or to print on paper that the duplexer does not support 1 From the software program select the Print option 2 Select the product from the list of printers and then click or tap the Properties or Preferences button to open the print driver ET NOTE Thename of the button varies for different software programs E NOTE To access these features from a Windows 8 or 8 1 Start screen select Devices select Print and then select the printer 3 Click or tap the Finishing tab 4 Select the Print on both sides manually check box Click the OK button to print the first side of the jo

HP Color LaserJet Pro M252 user guide - ENWW

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